{{ __("What changed:") }} {{ __( "Customers now see only the ticket fields meant for them. All other fields are visible to agents only." ) }}
{{ __( "Once a ticket is raised, customers can only close it, rate it, or edit fields marked 'Editable after creation' in OD Ticket Template." ) }}
{{ __("Check this:") }} {{ __( "If you created custom agent roles, raise their permission level to 8 in Role Permission Manager so they can see agent-only fields." ) }} {{ __("See how") }}.