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Thank your for contacting us in relation to complaint reference: {{case.reference}}.<\/p>

We have now assessed your complaint and the outcome is that your complaint was:<\/p>

{{ case.values.stage_1_decision.label }}<\/strong><\/p>

{{ case.values.stage_1_outcome_action.label }}   {{ case.values.stage_1_financial_redress_amount.value }}<\/strong><\/p>

If you wish to appeal the decision then please follow the guidance on our website and complete this form <\/a><\/p>

 <\/p>

Many thanks<\/p>

Customer Relations<\/p>","key":{"identifier":"decision-stage-1","label":"Decision Stage 1","resource_type":"alert-email-template","scope_key":{"identifier":"corporate-complaints","label":"Corporate Complaints","resource_type":"case-type","scope_key":null}},"subject":"Your Complaint Decision"},"choice::case-field::stage_2_decision::logged_in_error":{"key":{"identifier":"logged_in_error","label":"Logged in Error","resource_type":"choice","scope_key":{"identifier":"stage_2_decision","label":"Stage 2 Decision","resource_type":"case-field","scope_key":null}}},"choice::case-field::stage_2_decision::duplicate":{"key":{"identifier":"duplicate","label":"Duplicate","resource_type":"choice","scope_key":{"identifier":"stage_2_decision","label":"Stage 2 Decision","resource_type":"case-field","scope_key":null}}},"choice::case-field::stage_2_decision::withdrawn":{"key":{"identifier":"withdrawn","label":"Withdrawn","resource_type":"choice","scope_key":{"identifier":"stage_2_decision","label":"Stage 2 Decision","resource_type":"case-field","scope_key":null}}},"choice::case-field::stage_2_decision::closed_no_response":{"key":{"identifier":"closed_no_response","label":"Closed - 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Thank your for contacting us in relation to complaint reference: {{case.reference}}.<\/p>

We have now assessed your complaint and the outcome is that your complaint was:<\/p>

{{ case.values.stage_2_decision.label }}<\/strong><\/p>

{{ case.values.stage_2_outcome_action.label }}   {{ case.values.stage_2_financial_redress_amount.value }}<\/strong><\/p>

If you wish to appeal the decision then please follow the guidance on our website and complete this form <\/a><\/p>

 <\/p>

Many thanks<\/p>

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 <\/p>

Thank your for contacting us in relation to complaint reference: {{case.reference}}.<\/p>

We have now assessed your complaint and the outcome is that your complaint was:<\/p>

{{ case.values.stage_3_decision.label }}<\/strong><\/p>

{{ case.values.stage_3_outcome_action.label }}   {{ case.values.stage_3_financial_redress_amount.value }}<\/strong><\/p>

You can log in to view the details of your complaint via the following link https:\/\/cxmdemo.q.jadu.net\/q\/case\/{{ case.reference }}\/timeline<\/a>.<\/p>

If you wish to appeal the decision then please follow the guidance on our website.<\/p>

Many thanks<\/p>

Customer Relations<\/p>","key":{"identifier":"decision-stage-3","label":"Decision Stage 3","resource_type":"alert-email-template","scope_key":{"identifier":"corporate-complaints","label":"Corporate Complaints","resource_type":"case-type","scope_key":null}},"subject":"Your Complaint Decision"},"choice::case-field::service::animal_warden":{"key":{"identifier":"animal_warden","label":"Animal 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