,input,mistral_output
1257," A customer left us a 3-star review: 'i had the clam chowder and a dozen oysters. the chowder was very creamy and thick.. it almost had the texture of a potato soup. the bar seats around 25 or so people and there are a few tables. there a good selection of dishes. the oysters were sweet, but on the smallish side.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i had the clam chowder and a dozen oysters. the chowder was very creamy and thick.. it almost had the texture of a potato soup. the bar seats around 25 or so people and there are a few tables. there a good selection of dishes. the oysters were sweet, but on the smallish side.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider adjusting the consistency of the clam chowder to be more like a traditional chowder, rather than a potato soup. This could be achieved by reducing the amount of cream or thickeners used. Additionally, sourcing larger oysters might be appreciated, as the customer mentioned they were on the smaller side. Lastly, consider enhancing the ambiance of the seating area to create a more comfortable and inviting atmosphere for diners."
1332," A customer left us a 2-star review: 'note i judge vietnamese places on four things pho, spring rolls, peanut dipping sauce and avocado shakes. n nvietnam grille just didn't impress me on any level. for such a highly regarded vietnamese joint, i expected a lot more. the spring rolls were on the the smaller side. while the fillings were fresh, they were missing something. the peanut sauce was overly sweet and not that peanuty. the pho was severely over spiced and much too fragrant. the star anise was an overpowering flavor in the broth. the pieces of flank steak weren't the beautifully, paper thin slices that i've had at every other vietnamese place. the tendon was undercooked and too chewy... definitely not my fave. the avocado smoothie was no where to be found on the menu... one of the things i love about vietnamese food is how much food you get for the price. i thought that vietnam grille's prices were on the higher end of what i'm accustomed to seeing. n nthe positives... the service was fine and the parking was plentiful. n nneedless to say, i'll be continuing my search for my go to vietnamese joint in charlotte.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'note i judge vietnamese places on four things pho, spring rolls, peanut dipping sauce and avocado shakes. n nvietnam grille just didn't impress me on any level. for such a highly regarded vietnamese joint, i expected a lot more. the spring rolls were on the the smaller side. while the fillings were fresh, they were missing something. the peanut sauce was overly sweet and not that peanuty. the pho was severely over spiced and much too fragrant. the star anise was an overpowering flavor in the broth. the pieces of flank steak weren't the beautifully, paper thin slices that i've had at every other vietnamese place. the tendon was undercooked and too chewy... definitely not my fave. the avocado smoothie was no where to be found on the menu... one of the things i love about vietnamese food is how much food you get for the price. i thought that vietnam grille's prices were on the higher end of what i'm accustomed to seeing. n nthe positives... the service was fine and the parking was plentiful. n nneedless to say, i'll be continuing my search for my go to vietnamese joint in charlotte.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Vietnam Grille, we can focus on the following areas: 1. Adjust the seasoning of the Pho to make it less overly spiced and fragrant, while ensuring the broth retains its authentic flavor. 2. Improve the quality and consistency of the spring rolls by increasing their size, enhancing the fillings, and finding a balance in the seasoning. 3. Revise the peanut dipping sauce recipe to make it more peanutty and less sweet. 4. Ensure the flank steak is sliced paper-thin and tender, and the tendon is properly cooked to avoid being too chewy."
1437," A customer left us a 2-star review: 'honestly. lifting weights next to some privileged, yet ungreatful 12 yr old whose mom dragged him along while she takes a class, is not my cup of tea. atleast it was the motivation to build a gym in my own home...adults only! n ni want to work out, i don't want a country club, nursery school, or a scene to be seen. too much!' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'honestly. lifting weights next to some privileged, yet ungreatful 12 yr old whose mom dragged him along while she takes a class, is not my cup of tea. atleast it was the motivation to build a gym in my own home...adults only! n ni want to work out, i don't want a country club, nursery school, or a scene to be seen. too much!' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider implementing the following changes: 1. Implement a clear policy for family memberships, making it clear that certain classes or times are designated for adults only. 2. Offer more diverse workout options to cater to a wider range of preferences, reducing the likelihood of customers feeling disturbed by children or other activities. 3. Improve communication with members about class schedules and the types of activities offered, so that customers can make informed decisions about when and where they work out. 4. Consider offering a quieter, more secluded area for customers who prefer a more peaceful workout environment."
1580," A customer left us a 2-star review: 'one star for food and one for their awesome bartender emmanuel who redeemed the offensive service i got here. i've came here twice and both times emmanuel was working the bar so friendly and personable! he's just an all around nice guy, likes to make sure everyone's having a good time. if i could've taken the tip back from our waiter and given it to him, i would've. he gave us more service in the 8 minutes we were at the bar than our waiter did in the 45 minutes we were at our table. n ni get it, not everyone likes their job every day. i don't like my job every single day! but when dealing with customers you pretend to like your job and don't make them feel like their presence is a burden. our waiter didn't get that memo and his inattentiveness bordered on neglect. he came to our table three times, once to take our drink orders, food orders and then to bring the check. the way he asked if we wanted the check basically said i want you to leave now. the busser came by more often than he did to see if we needed anything. n nthis place isn't worth the time if you're coming from out of your way. if you choose to go for the simple fact that yard house is the cluster that it usually is, sit at the bar!' The customer feels disapproval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'one star for food and one for their awesome bartender emmanuel who redeemed the offensive service i got here. i've came here twice and both times emmanuel was working the bar so friendly and personable! he's just an all around nice guy, likes to make sure everyone's having a good time. if i could've taken the tip back from our waiter and given it to him, i would've. he gave us more service in the 8 minutes we were at the bar than our waiter did in the 45 minutes we were at our table. n ni get it, not everyone likes their job every day. i don't like my job every single day! but when dealing with customers you pretend to like your job and don't make them feel like their presence is a burden. our waiter didn't get that memo and his inattentiveness bordered on neglect. he came to our table three times, once to take our drink orders, food orders and then to bring the check. the way he asked if we wanted the check basically said i want you to leave now. the busser came by more often than he did to see if we needed anything. n nthis place isn't worth the time if you're coming from out of your way. if you choose to go for the simple fact that yard house is the cluster that it usually is, sit at the bar!' The customer feels disapproval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve overall service: Train staff to be more attentive and friendly towards customers, making them feel valued and welcomed. 2. Enhance waitstaff performance: Provide additional training for waitstaff on how to interact with customers, ensuring they understand the importance of their role in creating a positive dining experience. 3. Recognize and reward exceptional employees: Acknowledge and appreciate employees like Emmanuel who go above and beyond to provide excellent service. This can help motivate other staff members to follow their example."
337," A customer left us a 1-star review: 'i was the only customer, service good, the spaghetti sauce must of been out of a can plane as could be. meatballs hard no taste. the italian combo sub was like eating the sole of a shoe. the appetizer tomato.and garlic toast was very good. the atmosphere was nice. for 31 left very very disappointed will never go back. i hope the owner reads this.' The customer feels admiration, optimism, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i was the only customer, service good, the spaghetti sauce must of been out of a can plane as could be. meatballs hard no taste. the italian combo sub was like eating the sole of a shoe. the appetizer tomato.and garlic toast was very good. the atmosphere was nice. for 31 left very very disappointed will never go back. i hope the owner reads this.' The customer feels admiration, optimism, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the quality of our pasta dishes, specifically the spaghetti sauce and meatballs. We could consider making our sauces in-house and improving the texture and flavor of our meatballs. Additionally, we can work on the taste of our Italian combo sub to ensure it meets customer expectations. Maintaining the quality of our appetizers, such as the tomato and garlic toast, is important as well. Lastly, while the atmosphere was appreciated, we should aim to improve the overall dining experience to exceed the customer's expectations and leave a lasting positive impression."
1536," A customer left us a 2-star review: 'not worth it. some weird, offensive smell throughout entire hotel. gym was packed constantly. way more kids at resort than i expected. nlobby and bar area, pretty. golf prices, just too high. nhotel leaves a message at your room saying come down and pick up your free gift but your free gift is really a ploy to get you to buy a timeshare. brutal!' The customer feels annoyance, disgust, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'not worth it. some weird, offensive smell throughout entire hotel. gym was packed constantly. way more kids at resort than i expected. nlobby and bar area, pretty. golf prices, just too high. nhotel leaves a message at your room saying come down and pick up your free gift but your free gift is really a ploy to get you to buy a timeshare. brutal!' The customer feels annoyance, disgust, neutral. Concisely, how can we best improve our services for this customer's experience? 1. Address the issue of the unpleasant smell throughout the hotel by implementing a thorough cleaning and deodorizing protocol, focusing on high-traffic areas and common spaces. 2. Limit the number of children at the resort to meet the customer's expectations and provide a more peaceful environment. 3. Reduce the crowding in the gym by increasing the number of available equipment or extending opening hours. 4. Lower the prices for golf to make it more affordable for a wider range of customers. 5. Revise the timeshare presentation approach to ensure it is transparent and does not pressure guests into attending. Offer the free gift without requiring an in-person meeting."
1599," A customer left us a 2-star review: 'the store is set up beautifully. you walk by you can't help but stop in. once inside, you realize all they have to sell is tees bras a few little trinkets. i was bummed that they didn't have more than what they did. the bras were all in itty bitty boobie sizes. i was hoping to buy some ultra sexy lingerie but was stunned that the store had none. they had one employee working she was very friendly helpful...not to mention gorgeous... i think her name was nikki. the prices are not competitive with the online gear at all. everything in here is almost double what you'd pay online. they have an ultra sheek dressing room that's worth checking out though.' The customer feels disappointment, admiration, surprise. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the store is set up beautifully. you walk by you can't help but stop in. once inside, you realize all they have to sell is tees bras a few little trinkets. i was bummed that they didn't have more than what they did. the bras were all in itty bitty boobie sizes. i was hoping to buy some ultra sexy lingerie but was stunned that the store had none. they had one employee working she was very friendly helpful...not to mention gorgeous... i think her name was nikki. the prices are not competitive with the online gear at all. everything in here is almost double what you'd pay online. they have an ultra sheek dressing room that's worth checking out though.' The customer feels disappointment, admiration, surprise. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Expand product range: Offer a wider variety of lingerie, including sizes for larger busts. This will cater to a broader customer base and meet the customer's expectation of finding ""ultra sexy lingerie."" 2. Competitive pricing: Research and adjust prices to be more competitive with online retailers. This will make your store a more attractive option for customers seeking lingerie. 3. Inventory management: Ensure that the inventory is accurately represented online, so customers can check product availability before visiting the store."
201," A customer left us a 1-star review: 'whoever the person was on shift today was so rude i got there at 5 50 normally close at 9 . not only would he not serve me he wouldn't even make eye contact. i live by here and go here probably every other week. now will never go again. the owner should know last person on shift today just cost you a customer. ps i'll post a picture to prove it just so that dick who was working doesn't try to talk his way out of it.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'whoever the person was on shift today was so rude i got there at 5 50 normally close at 9 . not only would he not serve me he wouldn't even make eye contact. i live by here and go here probably every other week. now will never go again. the owner should know last person on shift today just cost you a customer. ps i'll post a picture to prove it just so that dick who was working doesn't try to talk his way out of it.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and potentially regain their business, the following steps can be taken: 1. Acknowledge the complaint: Respond to the review promptly, acknowledging the customer's frustration and apologizing for the poor service they received. 2. Investigate the issue: Speak with the employee in question to understand their side of the story and gather more details about the incident. 3. Address the issue: If the employee was indeed rude, take appropriate disciplinary action and provide additional training to ensure they understand the importance of customer service."
995," A customer left us a 3-star review: 'not the best whole foods i have ever been to because the layout is a little funky and i hate that bombed out minimall zone on raintree, but i am a recent convert to the whole 'price' foods scene... i'll tell you what, i find that it is worth the money to get fresh ingredients and healthy alternatives than to go to safeway or albertsons and get crap that rots in my fridge. at least this way they actually get used. n ni actually now find myself cooking and enjoying it , which says alot, because i am a lazy p.o.s... also, the precooked stuff is really good and makes cooking for 1 so much easier... n nalso, this whole fry's has the best pre cooked chicken thing bs... get one of those pre cooked chickens at whole foods and it blows that fry's shit out the freaking water.... albeit more expensive, but a whole chicken for 4.99 at fry's seems suspiciously cheap anyways... n nthings you must get at whole foods that you can't find many other places n havea corn chips, if you havent found out about these yet, get on it n one coconut water... great tasting, healthy, alternative to other sugary drinks or soda n as mention above, pre cooked chicken... wow n pre marinated satay's kabobs at the meat counter 15 min bbq awesomeness' The customer feels joy, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'not the best whole foods i have ever been to because the layout is a little funky and i hate that bombed out minimall zone on raintree, but i am a recent convert to the whole 'price' foods scene... i'll tell you what, i find that it is worth the money to get fresh ingredients and healthy alternatives than to go to safeway or albertsons and get crap that rots in my fridge. at least this way they actually get used. n ni actually now find myself cooking and enjoying it , which says alot, because i am a lazy p.o.s... also, the precooked stuff is really good and makes cooking for 1 so much easier... n nalso, this whole fry's has the best pre cooked chicken thing bs... get one of those pre cooked chickens at whole foods and it blows that fry's shit out the freaking water.... albeit more expensive, but a whole chicken for 4.99 at fry's seems suspiciously cheap anyways... n nthings you must get at whole foods that you can't find many other places n havea corn chips, if you havent found out about these yet, get on it n one coconut water... great tasting, healthy, alternative to other sugary drinks or soda n as mention above, pre cooked chicken... wow n pre marinated satay's kabobs at the meat counter 15 min bbq awesomeness' The customer feels joy, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Layout Improvement: Address the customer's concern about the store layout by making it more user-friendly and easy to navigate. This could involve reorganizing shelves, improving signage, or providing store maps. 2. Address Negative Perception of Location: The customer mentions disliking the location near the bombed-out mall. While we may not be able to change the location, we can work on creating a more welcoming and pleasant in-store environment to offset this perception."
1769," A customer left us a 2-star review: 'i really wanted to be blown away by this place. although it is better than the previous restaurant in this location, el rico, it fell w a y short of my expectations. n nmany of the other reviewers gave such high ratings that i literally drove the mile and a half down the road with my mouth watering. we arrived and sat inside and downstairs. the ambiance was not so great. we heard everyone else's conversations and the chandelier lighting was sharp bright and made my pupils itch. then the salsa arrived. hmm... sweet instead of heat. i didn't like how the salsa was served really cold either. then i ordered the carne burro. it was ok. but the enchilada sauce was nasty. oh, and the rice and beans were turable! as charles barkley would say . lastly, my girl had awful gas after we got home and kept denying it. not a great outing.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i really wanted to be blown away by this place. although it is better than the previous restaurant in this location, el rico, it fell w a y short of my expectations. n nmany of the other reviewers gave such high ratings that i literally drove the mile and a half down the road with my mouth watering. we arrived and sat inside and downstairs. the ambiance was not so great. we heard everyone else's conversations and the chandelier lighting was sharp bright and made my pupils itch. then the salsa arrived. hmm... sweet instead of heat. i didn't like how the salsa was served really cold either. then i ordered the carne burro. it was ok. but the enchilada sauce was nasty. oh, and the rice and beans were turable! as charles barkley would say . lastly, my girl had awful gas after we got home and kept denying it. not a great outing.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on several key areas: 1. Ambiance: Enhance the dining environment by reducing noise levels, softening the chandelier lighting, and creating a more comfortable and inviting atmosphere. 2. Salsa: Adjust the salsa recipe to provide a more authentic, spicy flavor, and serve it at a more appropriate temperature. 3. Food quality: Improve the taste and presentation of dishes, particularly the carne burro and enchilada sauce, to meet the customer's expectations."
21," A customer left us a 1-star review: 'awful. awful. awful. awful. nthey are an awful company with a marginal, overpriced product and what appears to be way too close to a monopoly on the valley cable market. n ni agree with every poster's experience. n nrecently i was severely overcharged via an autopay checking account transaction. literally they dipped in and removed nearly double the amount they should have! to add insult to injury, they made the unilateral, ignorant decision to keep credit my cash rather than immediately return the amount to my checking account. n nit cost me a tremendous amount of time in repeated phone calls, terrible stress, and skimping on groceries for the week it took them to fix their error!! ndisgusting. n nand as warning truly do not ever enroll in autopay!! n nthe banks consider it at your own risk and cox apparently knows this they haphazardly commit egregious errors in which they grossly overpay themselves by mistake. additionally, the billing cycles starts 60 minutes after the last one, which means you're always in a billing cycle and can never remove auto pay! i had to shut down my whole visa debit card that's what shiesters they are!!! n ni'm just about ready to make the leap to dish. ncan't wait. nbye from me, cox.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'awful. awful. awful. awful. nthey are an awful company with a marginal, overpriced product and what appears to be way too close to a monopoly on the valley cable market. n ni agree with every poster's experience. n nrecently i was severely overcharged via an autopay checking account transaction. literally they dipped in and removed nearly double the amount they should have! to add insult to injury, they made the unilateral, ignorant decision to keep credit my cash rather than immediately return the amount to my checking account. n nit cost me a tremendous amount of time in repeated phone calls, terrible stress, and skimping on groceries for the week it took them to fix their error!! ndisgusting. n nand as warning truly do not ever enroll in autopay!! n nthe banks consider it at your own risk and cox apparently knows this they haphazardly commit egregious errors in which they grossly overpay themselves by mistake. additionally, the billing cycles starts 60 minutes after the last one, which means you're always in a billing cycle and can never remove auto pay! i had to shut down my whole visa debit card that's what shiesters they are!!! n ni'm just about ready to make the leap to dish. ncan't wait. nbye from me, cox.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond promptly to the review, acknowledging the customer's frustration and apologizing for the inconvenience they experienced. 2. Address the specific issues: Investigate the overcharging incident, rectify the error, and return the overpaid amount to the customer's checking account immediately. 3. Improve communication: Ensure clear and concise communication with the customer throughout the resolution process, keeping them updated on the progress and the steps being taken to resolve the issue."
1581," A customer left us a 2-star review: 'it's now 3.49 cleaners . they do a decent job but i finally realized they're the ones stapling the return ticket to the garment itself. and i don't like little holes appearing on the fronts of my dress shirts.' The customer feels realization, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'it's now 3.49 cleaners . they do a decent job but i finally realized they're the ones stapling the return ticket to the garment itself. and i don't like little holes appearing on the fronts of my dress shirts.' The customer feels realization, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider implementing an alternative method for attaching return tickets to garments, such as a tag or label, that does not cause holes in the clothing. This change should help address the customer's concern about the appearance of their dress shirts. Additionally, consider reaching out to the customer to acknowledge their feedback, apologize for any inconvenience caused, and offer a solution or compensation for the damage to their garments. This proactive approach can help build trust and improve the overall customer relationship."
1996," A customer left us a 2-star review: 'the only reason i gave them two stars was because of the pastrami. the guy takes the dirty rag and wipes the meat slicer and every thing on the counter. my wife got sick, it wasn't hot enough and they put cold pastrami with the plastic still on with the hot! i the l.a. area if you get caught using the dirty wipe down rag where food goes you get a c rating. my roast beef was good though and the hotel was great.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the only reason i gave them two stars was because of the pastrami. the guy takes the dirty rag and wipes the meat slicer and every thing on the counter. my wife got sick, it wasn't hot enough and they put cold pastrami with the plastic still on with the hot! i the l.a. area if you get caught using the dirty wipe down rag where food goes you get a c rating. my roast beef was good though and the hotel was great.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we should prioritize food safety and hygiene, ensure proper heating of food items, and remove plastic from pastrami before serving. Here's a suggested response: ""Dear Customer, Thank you for taking the time to share your feedback. We're truly sorry to hear about your unpleasant experience with our pastrami. Food safety is of utmost importance to us, and we deeply regret that our standards were not met in this instance. We will immediately address the issue of using a dirty rag for wiping down the meat slicer and counter. Our team will be trained on proper food handling procedures to prevent such incidents from happening in the future."
560," A customer left us a 1-star review: 'the only reason i am giving this a one star is because this was my second time there, and this time, they messed up on processing my credit card and charge me 84.01 for my chicken wings. the lady said she voided it, then swiped my card again and fixed the price, 5 days later it was still taken out of my bank account. my bank is going to fix this for me, but i should not have had to go through all this hassle just for these dang wings. because of this mistake of theirs i will find another wing place. i mean what if i had needed that money for a bill or something. get it together.' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the only reason i am giving this a one star is because this was my second time there, and this time, they messed up on processing my credit card and charge me 84.01 for my chicken wings. the lady said she voided it, then swiped my card again and fixed the price, 5 days later it was still taken out of my bank account. my bank is going to fix this for me, but i should not have had to go through all this hassle just for these dang wings. because of this mistake of theirs i will find another wing place. i mean what if i had needed that money for a bill or something. get it together.' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond promptly to the review, acknowledging the mistake made in processing the credit card transaction. Apologize for the inconvenience caused and express empathy for the hassle they had to go through. 2. Offer a solution: Offer a genuine solution, such as refunding the incorrect charge, waiving the fee for the next visit, or providing a discount on their next order as a gesture of goodwill. 3. Ensure follow-up: Follow up with the customer to confirm that the issue has been resolved and that the incorrect charge has been refunded."
1254," A customer left us a 3-star review: 'i went to the tiesto show on july 2. it was my first time there and i don't think i would go back for an edm show. the feeling was waaaaay too corporate. the bartenders could not handle the crowd and when one bartender made a vodka tonic after my boyfriend asked for vodka monster, she wouldn't correct the error. there was also was a crazy female security guard in the bathroom that was shaking people down. no bueno. i heart tiesto so his show was sick but i will stick to rock shows at the joint.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i went to the tiesto show on july 2. it was my first time there and i don't think i would go back for an edm show. the feeling was waaaaay too corporate. the bartenders could not handle the crowd and when one bartender made a vodka tonic after my boyfriend asked for vodka monster, she wouldn't correct the error. there was also was a crazy female security guard in the bathroom that was shaking people down. no bueno. i heart tiesto so his show was sick but i will stick to rock shows at the joint.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Crowd Management: Ensure there are enough bartenders and staff to handle large crowds, especially during high-demand events like EDM shows. 2. Quality of Service: Train staff to pay attention to customer requests and correct errors promptly. In this case, the bartender should have corrected the vodka drink error. 3. Security: Review the behavior of security personnel to ensure they maintain a professional and respectful demeanor towards patrons. 4. Corporate Feel: Strive to create a more personal and less corporate atmosphere, perhaps by incorporating more unique elements into the event experience."
1066," A customer left us a 3-star review: 'this mcdonalds has drastically improved since they put in the new drive thru system. i used to have to pull around front everyday and wait extra time for food or coffee. nthe only real issue i have is that their specialty coffee is never consistent. it tastes different everytime!' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this mcdonalds has drastically improved since they put in the new drive thru system. i used to have to pull around front everyday and wait extra time for food or coffee. nthe only real issue i have is that their specialty coffee is never consistent. it tastes different everytime!' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Consistency in Specialty Coffee: Ensure baristas are following the same recipe for specialty coffee to maintain a consistent taste. This could involve providing clear guidelines, regular training, and quality control checks. 2. Drive-Thru Efficiency: Maintain the efficiency of the new drive-thru system. Regular maintenance checks and staff training can help reduce wait times for food and coffee. 3. Customer Feedback: Encourage the customer to provide more specific feedback about their experience, such as the times they visited or the specific drinks they ordered."
1477," A customer left us a 2-star review: 'the food is decent. not bad not great. the service is poor. the teenagers at the front were brats and rolled her eyes when i made a simple request. i ordered a chicken dish and substituted the meat for tofu and they charged me 2 really?! tofu is cheaper! this place is only close to my house. that's why i ate here. i've given this place a few shots but it's not good.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the food is decent. not bad not great. the service is poor. the teenagers at the front were brats and rolled her eyes when i made a simple request. i ordered a chicken dish and substituted the meat for tofu and they charged me 2 really?! tofu is cheaper! this place is only close to my house. that's why i ate here. i've given this place a few shots but it's not good.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve Service Quality: Train our staff to provide friendly, attentive, and professional service. This includes responding to customer requests promptly and courteously, even for simple requests. 2. Clarify Pricing: Ensure that our menu clearly states the prices for different items and any additional charges for substitutions. This will help avoid confusion and disappointment. 3. Accommodate Dietary Requests: Be more accommodating towards dietary requests. If a customer requests a substitution, make sure to verify the price before serving to avoid any unexpected charges."
1734," A customer left us a 2-star review: 'the food was good. authentic i'll give it that. the service was okay. overly attentive at times followed by no attention at all for 15 to 20 minutes at a time. prices were good considering that you're in the venetian at a celebrity chef's venue. legitimate wine selection. in short, your stomach will likely be satisfied and your wallet will likely not be empty. n nhowever, i cannot overlook a very racist remark mario batali made not long ago. it will not stand i'm sure folks will chime in with contrary opinions. feel free but just like mr. chik fil a who chose to use his position and power to spew messages of hate, mr. batali has to face the consequences of revealing private opinion in a public setting. in this case that consequence is not terribly significant i will simply never be a patron. had i not been invited by my boss i would never have stepped foot in any of his establishments.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the food was good. authentic i'll give it that. the service was okay. overly attentive at times followed by no attention at all for 15 to 20 minutes at a time. prices were good considering that you're in the venetian at a celebrity chef's venue. legitimate wine selection. in short, your stomach will likely be satisfied and your wallet will likely not be empty. n nhowever, i cannot overlook a very racist remark mario batali made not long ago. it will not stand i'm sure folks will chime in with contrary opinions. feel free but just like mr. chik fil a who chose to use his position and power to spew messages of hate, mr. batali has to face the consequences of revealing private opinion in a public setting. in this case that consequence is not terribly significant i will simply never be a patron. had i not been invited by my boss i would never have stepped foot in any of his establishments.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Service Consistency: Ensure that our staff maintains a consistent level of service throughout the dining experience. This means being attentive without being overbearing and addressing any lapses in service promptly. 2. Awareness and Sensitivity: Be aware of and sensitive to any potential issues or concerns that may arise, such as the customer's comment about Mario Batali's past remarks. Address these issues promptly and professionally, showing empathy and understanding. 3. Communication: Improve communication between staff and customers."
458," A customer left us a 1-star review: 'bad!!! n ni have had great italian fare from ny to new jersey. also being italian growing up with homemade italian food from sauce, to pizza to canolis. from a italian who knows the food this place is no good, it's not homemade it tastes worse than olive garden, and i hate og and their fake italian crap.. the noodles are obliviously not homemade. the sauce bland.you throw down nearly 30 bucks for crappy commercialized italian? i think the only thing i enjoyed half way was the salad, but who can mess up a salad? ni seen plenty of the older crowd here, i think this is the only thing that keeps this place going. n nbell' italia you get two thumbs down from me i'm not coming back' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'bad!!! n ni have had great italian fare from ny to new jersey. also being italian growing up with homemade italian food from sauce, to pizza to canolis. from a italian who knows the food this place is no good, it's not homemade it tastes worse than olive garden, and i hate og and their fake italian crap.. the noodles are obliviously not homemade. the sauce bland.you throw down nearly 30 bucks for crappy commercialized italian? i think the only thing i enjoyed half way was the salad, but who can mess up a salad? ni seen plenty of the older crowd here, i think this is the only thing that keeps this place going. n nbell' italia you get two thumbs down from me i'm not coming back' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your Italian restaurant, consider the following steps: 1. Improve the quality of your pasta: The customer mentions that the noodles are not homemade and bland. Consider sourcing fresh pasta from local suppliers or making it in-house to improve the taste and texture. 2. Enhance the sauce: The customer found the sauce bland. You could experiment with different recipes or ingredients to create a more flavorful sauce that stands out. 3. Authenticity: As the customer is Italian and has high expectations for Italian cuisine, emphasize the authenticity of your dishes."
754," A customer left us a 3-star review: 'i was recently notified by a management member that he was truly sorry about the first mishap, nice to see someone is keeping tabs on their business first hand especially in this economic climate when bad critisizm can cost you lots of business. ill give it another whirl and see what becomes of it.' The customer feels optimism, caring, remorse. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i was recently notified by a management member that he was truly sorry about the first mishap, nice to see someone is keeping tabs on their business first hand especially in this economic climate when bad critisizm can cost you lots of business. ill give it another whirl and see what becomes of it.' The customer feels optimism, caring, remorse. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, focus on the following key areas: 1. Consistency: Ensure that all interactions with customers are consistent, regardless of who they speak to. This will help build trust and confidence. 2. Communication: Improve communication, especially when there are issues or mishaps. Keep customers informed about what's happening and what steps are being taken to resolve any problems. 3. Empathy: Show genuine empathy and care towards customers, especially when things go wrong. Acknowledge their feelings and let them know you understand their frustration."
592," A customer left us a 1-star review: 'my stay at this hotel was extremely disappointing. expensive at 159, boasting of clean non smoking building and free breakfast. the lobby is nice and that's about it. the elevator smelled of beer, the hallway reeked of stale smoke and the heater smelled of burnt hair. it was awful. the carpet was disgusting and while the shower was clean, the showerhead looked nasty. n nthe breakfast was mediocre. in all, i would not recommend this place.' The customer feels disgust, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'my stay at this hotel was extremely disappointing. expensive at 159, boasting of clean non smoking building and free breakfast. the lobby is nice and that's about it. the elevator smelled of beer, the hallway reeked of stale smoke and the heater smelled of burnt hair. it was awful. the carpet was disgusting and while the shower was clean, the showerhead looked nasty. n nthe breakfast was mediocre. in all, i would not recommend this place.' The customer feels disgust, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Cleanliness: Ensure a thorough cleaning of all areas, particularly the elevator, hallways, and carpets. Address any lingering odors, especially those associated with smoke or beer. 2. Non-smoking policy: Reinforce the non-smoking policy and take immediate action if violations occur. 3. Maintenance: Regularly inspect and maintain the heating system to prevent any burnt odors. 4. Aesthetics: Enhance the lobby's appeal to create a more welcoming environment."
187," A customer left us a 1-star review: 'we stayed at the golden nugget, feb. 8,9,10, five of us. it took us awhile to figure it nout , their slot machines don't pay nothing, absolutely nothing. nothing to keep nyou around, not even little something's to keep you playing. well, we just ambled nout the door to greener pastures and slot machines that weren't so tight. we're from nout of state, just thought of giving people heads up.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'we stayed at the golden nugget, feb. 8,9,10, five of us. it took us awhile to figure it nout , their slot machines don't pay nothing, absolutely nothing. nothing to keep nyou around, not even little something's to keep you playing. well, we just ambled nout the door to greener pastures and slot machines that weren't so tight. we're from nout of state, just thought of giving people heads up.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at the Golden Nugget, consider the following steps: 1. Address the primary concern: Examine the slot machines' payout rates and consider adjusting them to be more competitive. This could potentially attract and retain customers who feel that the current payout rates are too low. 2. Offer a variety of games: Provide a diverse selection of slot machines, including those with different themes, denominations, and payout structures. This can cater to a wider range of preferences and keep customers engaged for longer periods."
1131," A customer left us a 3-star review: 'very elegant but after our bad day we decided to eat here and this was our last day so we enter it was clean only few people by the bar i order the fagioli soup it was good, and veal piccata i did like the flavor but vegetables to plain of flavor, hubby order lasagna he didn't like it and the bread they serve it really good also the vinaigrette they serve i really love he flavor so it was good for the prize we pay' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'very elegant but after our bad day we decided to eat here and this was our last day so we enter it was clean only few people by the bar i order the fagioli soup it was good, and veal piccata i did like the flavor but vegetables to plain of flavor, hubby order lasagna he didn't like it and the bread they serve it really good also the vinaigrette they serve i really love he flavor so it was good for the prize we pay' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience and potentially earn a higher rating in the future, consider the following improvements: 1. Enhance the flavors of the vegetables in the veal piccata and lasagna dishes to match the rest of the meal. 2. Offer a side dish or sauce option for customers who prefer more flavorful vegetables. 3. Maintain the cleanliness and ambiance of the restaurant, as it seems to be appreciated by the customer. 4. Consider offering a complimentary appetizer or dessert to make the customer feel valued and appreciated, especially if they had a bad day before visiting."
1548," A customer left us a 2-star review: 'i had lunch here recently since i live in the neighborhood. the food was average fare for a chinese restaurant, nothing outstanding as far as i could taste. the ambiance was lacking and the air conditioner should have been used a little more liberally. i have read the other reviews about wong's, so i was a little disappointed. i will probably give it another shot sometime, but with chuy's next door it might be awhile.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i had lunch here recently since i live in the neighborhood. the food was average fare for a chinese restaurant, nothing outstanding as far as i could taste. the ambiance was lacking and the air conditioner should have been used a little more liberally. i have read the other reviews about wong's, so i was a little disappointed. i will probably give it another shot sometime, but with chuy's next door it might be awhile.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your Chinese restaurant, consider the following steps: 1. Enhance the ambiance: Investigate ways to create a more inviting and comfortable atmosphere, such as updating decor, playing soft music, or improving lighting. 2. Improve food quality: Consider sourcing higher-quality ingredients, experimenting with new recipes, or seeking feedback from customers and chefs to identify areas for improvement. 3. Optimize air conditioning: Ensure the air conditioning system is functioning properly and adjust settings as needed to maintain a comfortable temperature for all customers. 4. Respond to the review: Acknowledge the customer's feedback and express appreciation for their patronage."
1234," A customer left us a 3-star review: 'i've had great service here and i've had poor service here. the food is pretty good, the shrimp and grits are very spicy, the veggie melt is heavenly, and the biscuits with berry jam is so special i could eat them daily. that being said, the hit or miss service will probably keep me away for awhile.......hopefully when i decide to return they will have the service issues corrected.' The customer feels admiration, optimism, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i've had great service here and i've had poor service here. the food is pretty good, the shrimp and grits are very spicy, the veggie melt is heavenly, and the biscuits with berry jam is so special i could eat them daily. that being said, the hit or miss service will probably keep me away for awhile.......hopefully when i decide to return they will have the service issues corrected.' The customer feels admiration, optimism, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and potentially encourage their return, focus on the following areas: 1. Consistency in Service: Ensure that every interaction with your customers is positive and professional. Train your staff to provide excellent service consistently. 2. Address Food Spiciness Concerns: Offer options for customers who prefer less spicy dishes. You could provide a mild version of the shrimp and grits or offer a spice level selection. 3. Highlight Strengths: Emphasize the aspects of your menu that the customer praised, such as the veggie melt and biscuits with berry jam, to encourage them to return."
1851," A customer left us a 2-star review: 'stopped in to this cheese shop while visiting from out of town. we wanted to do a tasting of various cheeses and figured this would be the place to go. when i asked about doing a tasting the guy acted confused and was very unfriendly. it's a cheese shop so i figured they would have an option where you could pick several cheeses to taste for a price. after giving up on the tasting idea we thought we'd still grab a sandwich since we read that they make sandwiches. all the sandwiches were pre made and sitting in a cooler. not too appetizing so we left without purchasing anything... ni still give it two stars because they had a nice assortment of cheeses and the shop was cute. customer service here is awful. the lady at the counter was rude too. our time in madison was short so it wasn't worth us wasting time in a place like this.' The customer feels confusion, neutral, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'stopped in to this cheese shop while visiting from out of town. we wanted to do a tasting of various cheeses and figured this would be the place to go. when i asked about doing a tasting the guy acted confused and was very unfriendly. it's a cheese shop so i figured they would have an option where you could pick several cheeses to taste for a price. after giving up on the tasting idea we thought we'd still grab a sandwich since we read that they make sandwiches. all the sandwiches were pre made and sitting in a cooler. not too appetizing so we left without purchasing anything... ni still give it two stars because they had a nice assortment of cheeses and the shop was cute. customer service here is awful. the lady at the counter was rude too. our time in madison was short so it wasn't worth us wasting time in a place like this.' The customer feels confusion, neutral, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, the following steps can be taken: 1. Train staff on the availability and process of cheese tastings, ensuring they are friendly and welcoming when customers inquire about this option. 2. Offer a variety of pre-made sandwiches or have the option for custom sandwiches made to order, to cater to customers who may not find the pre-made options appealing. 3. Review and improve the customer service skills of the staff, focusing on friendliness, approachability, and patience when dealing with customers."
1382," A customer left us a 2-star review: 'went on a thursday night with my boyfriend, it wasn't busy but took 10min. to be seated then ordered and it took a while for the waitress to return with just our drinks. our food came nice and hot but then our waitress didn't return to ask if we needed something, service was bad and the food was just okay.we won't be returning to this location.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'went on a thursday night with my boyfriend, it wasn't busy but took 10min. to be seated then ordered and it took a while for the waitress to return with just our drinks. our food came nice and hot but then our waitress didn't return to ask if we needed something, service was bad and the food was just okay.we won't be returning to this location.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Seating: Reduce the waiting time for seating by having more staff available during peak hours or by seating customers as soon as they arrive. 2. Attentiveness: Ensure that waitstaff are attentive and responsive to customer needs. Train staff to check on customers regularly, offer assistance, and ask if they need anything. 3. Speed of service: Improve the speed of service by streamlining the ordering process, training staff to work efficiently, and reducing kitchen preparation times. 4. Communication: Keep customers informed about any delays or issues that may affect their dining experience."
915," A customer left us a 3-star review: 'good, not great. had the shrimp cocktail and prime ribeye. a 54 steak shouldn't need a 6 sauce to put on or dip in to make the steak taste great. my wife had the wagyu skirt steak that had good flavor. hit del frisco or ruth's for better taste, not to mention value.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'good, not great. had the shrimp cocktail and prime ribeye. a 54 steak shouldn't need a 6 sauce to put on or dip in to make the steak taste great. my wife had the wagyu skirt steak that had good flavor. hit del frisco or ruth's for better taste, not to mention value.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Enhance the flavor of our steaks: The customer mentioned that the 54 steak needed a 6 sauce to enhance its taste. We could work on improving the seasoning and cooking methods for our steaks to reduce the need for additional sauces. 2. Offer a wider range of options: The customer compared our restaurant to Del Frisco and Ruth's Chris, suggesting that they offer better taste and value. To cater to this customer's preferences, we could consider expanding our menu to include more high-end options, such as Wagyu beef, and focus on providing excellent value for money."
379," A customer left us a 1-star review: '2 words not good. the mexican food here is as far from authentic as you can get, plus it is overpriced. i got the chicken tortilla soup to start off with and it was soooo bland and flavorless and loaded with tons of cheesy goop. then i got a taco and tostada and both were of lower standards than taco bell i would have preferred a taco bell taco . when i go to a mexican restaurant in arizona i expect a freshly fried taco shell, not your store bought ortega brand taco shell and i expect shredded beef, but at aunt chilada's you get the store bought shells and ground beef! i won't return.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: '2 words not good. the mexican food here is as far from authentic as you can get, plus it is overpriced. i got the chicken tortilla soup to start off with and it was soooo bland and flavorless and loaded with tons of cheesy goop. then i got a taco and tostada and both were of lower standards than taco bell i would have preferred a taco bell taco . when i go to a mexican restaurant in arizona i expect a freshly fried taco shell, not your store bought ortega brand taco shell and i expect shredded beef, but at aunt chilada's you get the store bought shells and ground beef! i won't return.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Aunt Chilada's, we can focus on the following areas: 1. Authenticity: Enhance the authenticity of our Mexican dishes by researching traditional recipes and incorporating more traditional ingredients and cooking techniques. 2. Flavor: Address the issue of bland and flavorless food by adjusting seasonings and spices in our dishes, particularly in the chicken tortilla soup and tacos. 3. Quality of ingredients: Use fresh, high-quality ingredients, such as freshly fried taco shells and shredded beef, instead of store-bought alternatives."
435," A customer left us a 1-star review: 'jollibee, why'd you have to go and break my heart like that? n ni've always had a special place in my belly for this one of a kind filipino fried chicken and fast food establishment, until yesterday. i haven't been here for a good 5 years...oh how much things have changed. n nfirst offense an army of chicken fried in advance and sitting on heat racks. the chicken was soggy, slimy, very fatty and the crisp factor was out of the door. that's a fried chicken no no! ugh n nsecond offense 2 sausages in my sweet spaghetti. what happened to the promised meatiest, cheesiest, spaghettiest? this used to be my favorite item on the menu too! double ugh n nthird offense that burger steak combo meal was so bad, i really couldn't figure out if they wanted it to taste like a boot or what! triple ugh n nmy beloved quirky filipino fried chicken chain went down the drain. cutting corners is what looses customers! ugh to the ugh!' The customer feels disappointment, neutral, surprise. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'jollibee, why'd you have to go and break my heart like that? n ni've always had a special place in my belly for this one of a kind filipino fried chicken and fast food establishment, until yesterday. i haven't been here for a good 5 years...oh how much things have changed. n nfirst offense an army of chicken fried in advance and sitting on heat racks. the chicken was soggy, slimy, very fatty and the crisp factor was out of the door. that's a fried chicken no no! ugh n nsecond offense 2 sausages in my sweet spaghetti. what happened to the promised meatiest, cheesiest, spaghettiest? this used to be my favorite item on the menu too! double ugh n nthird offense that burger steak combo meal was so bad, i really couldn't figure out if they wanted it to taste like a boot or what! triple ugh n nmy beloved quirky filipino fried chicken chain went down the drain. cutting corners is what looses customers! ugh to the ugh!' The customer feels disappointment, neutral, surprise. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality of food: Ensure that the chicken is freshly cooked and not pre-fried and stored on heat racks. Improve the crisp factor and reduce fat content. 2. Consistency: Maintain the quality and quantity of ingredients in dishes like the sweet spaghetti, ensuring the promised meatiest, cheesiest, and spaghettiest experience. 3. Taste: Improve the taste of the food, particularly the burger steak combo meal, to ensure it is enjoyable and not reminiscent of an unpleasant taste like a boot."
1154," A customer left us a 3-star review: 'a french inspired steakhouse right in the middle of the las vegas strip. we celebrated a birthday meal here looking for something a little different than your typical vegas restaurant buffet. it was an enjoyable meal, although not all that memorable. n nwe sat down after a long day of traveling and adjusting to the desert heat of vegas in august and were all pretty famished. only problem is, after sitting and staring at the menu for probably a good half hour, nobody could decide what sounded good. we couldn't even figure out what we wanted to drink! it's not that the menu didn't have enough variety or options to meet our needs, it was just sort of...uninspiring. n nafter finally placing our order, i ended up with a bowl of the french onion soup and the special of the day, braised short ribs served over mashed potatoes with a spicy sauce. the soup was pretty good, served the traditional way in a crock with baguette slices and an overdose of delicious cheese. it was a little sweet for my taste and serve sort of lukewarm which i think may have been intentional since it was 115 degrees outside...but i still think i would have preferred it hot . the short ribs were good, very tender and the portion size was just right. i could have used some more spice in the dish, although i realize spice to the level that i like spice isn't all that common in french cooking. n nall in all this is a pretty good choice if you're looking for dinner around the paris hotel. the atmosphere is pleasant especially if you can get one of the patio tables with a view of the bellagio fountains and the food is pretty good and relatively reasonable for its type and location.' The customer feels joy, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'a french inspired steakhouse right in the middle of the las vegas strip. we celebrated a birthday meal here looking for something a little different than your typical vegas restaurant buffet. it was an enjoyable meal, although not all that memorable. n nwe sat down after a long day of traveling and adjusting to the desert heat of vegas in august and were all pretty famished. only problem is, after sitting and staring at the menu for probably a good half hour, nobody could decide what sounded good. we couldn't even figure out what we wanted to drink! it's not that the menu didn't have enough variety or options to meet our needs, it was just sort of...uninspiring. n nafter finally placing our order, i ended up with a bowl of the french onion soup and the special of the day, braised short ribs served over mashed potatoes with a spicy sauce. the soup was pretty good, served the traditional way in a crock with baguette slices and an overdose of delicious cheese. it was a little sweet for my taste and serve sort of lukewarm which i think may have been intentional since it was 115 degrees outside...but i still think i would have preferred it hot . the short ribs were good, very tender and the portion size was just right. i could have used some more spice in the dish, although i realize spice to the level that i like spice isn't all that common in french cooking. n nall in all this is a pretty good choice if you're looking for dinner around the paris hotel. the atmosphere is pleasant especially if you can get one of the patio tables with a view of the bellagio fountains and the food is pretty good and relatively reasonable for its type and location.' The customer feels joy, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could: 1. Enhance menu variety and inspiration: Offer a more diverse selection of dishes, including options that cater to a wider range of tastes and dietary preferences. This could help reduce decision paralysis and make the menu more appealing. 2. Improve menu presentation: Make the menu more visually appealing and easier to navigate, with clear descriptions and enticing images of the dishes. 3. Speed up service: Reduce the time it takes for customers to decide on their orders by providing friendly and helpful staff who can offer recommendations and answer questions promptly."
1780," A customer left us a 2-star review: 'good hotel if you just want a place to stay when you are in vegas. its location on the end of the strip is convenient if you are into walking a bit. if not take a bus, it stops right in front of the hotel. nyou can get cheap and ok drinks at the hotel bar the room was clean!' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'good hotel if you just want a place to stay when you are in vegas. its location on the end of the strip is convenient if you are into walking a bit. if not take a bus, it stops right in front of the hotel. nyou can get cheap and ok drinks at the hotel bar the room was clean!' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience and potentially increase their satisfaction, we could consider the following improvements: 1. Offer more transportation options: While the customer appreciates the bus stop being right outside the hotel, they might appreciate additional transportation options, such as a shuttle service to popular destinations on the strip. 2. Improve the variety and quality of drinks at the hotel bar: The customer mentions that the drinks are ""cheap and ok,"" which suggests that they might appreciate a wider selection of higher-quality drinks."
1202," A customer left us a 3-star review: 'stopped in here for lunch today, joined by arlin b, robyn n mike c. scott's was a bit of a disappointment for me this time. my expensive bowl of kreplach soup was lukewarm only contained one little kreplach the size of a ping pong ball! even the smaller cup sized soup should have two or three of them. my corned beef sandwich was good but the service was only so so. considering all of this and the prices, it's down to 3 stars this time for scott's. n ncorned beef sandwich 10.95, bowl of kreplach soup 7.95 !' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'stopped in here for lunch today, joined by arlin b, robyn n mike c. scott's was a bit of a disappointment for me this time. my expensive bowl of kreplach soup was lukewarm only contained one little kreplach the size of a ping pong ball! even the smaller cup sized soup should have two or three of them. my corned beef sandwich was good but the service was only so so. considering all of this and the prices, it's down to 3 stars this time for scott's. n ncorned beef sandwich 10.95, bowl of kreplach soup 7.95 !' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your establishment, consider the following steps: 1. Ensure consistency in food quality and temperature: The customer was disappointed with the lukewarm kreplach soup and small size of the kreplach. To address this, ensure that all dishes are prepared and served at the correct temperature and that the portion sizes are as advertised or exceed expectations. 2. Improve the quantity of kreplach in the soup: The customer expected multiple kreplach in the bowl of soup but only received one small one. To meet their expectations, consider increasing the number of kreplach in the bowl or adjusting the price accordingly."
489," A customer left us a 1-star review: 'i have ordered twice now from here to go and the first time it was pretty good, so i decided to order it again. i ordered three things a veggie burger, a tuna melt, fish chips. none of my orders were correct. i ordered the veggie burger on a wheat bun, with saut u00e9ed onions mozzarella cheese, it came on texas toast, no onions with cheddar cheese. i couldn't even pick up the burger without it falling apart it was so soggy. as for the tuna melt, i ordered it with provolone instead of cheddar, but it still came with cheddar and it was just tuna and cheese slopped on a long piece of white bread, there was not one vegetable on it. lastly, the fish and chips, they were almost a black color and very greasy, they were not good at all to say the least. needless to say i will not be ordering from here again, it was a big disappointment as they did not get one thing we ordered correct the only thing that was good was the waffle fries.' The customer feels neutral, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i have ordered twice now from here to go and the first time it was pretty good, so i decided to order it again. i ordered three things a veggie burger, a tuna melt, fish chips. none of my orders were correct. i ordered the veggie burger on a wheat bun, with saut u00e9ed onions mozzarella cheese, it came on texas toast, no onions with cheddar cheese. i couldn't even pick up the burger without it falling apart it was so soggy. as for the tuna melt, i ordered it with provolone instead of cheddar, but it still came with cheddar and it was just tuna and cheese slopped on a long piece of white bread, there was not one vegetable on it. lastly, the fish and chips, they were almost a black color and very greasy, they were not good at all to say the least. needless to say i will not be ordering from here again, it was a big disappointment as they did not get one thing we ordered correct the only thing that was good was the waffle fries.' The customer feels neutral, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can make the following changes: 1. Ensure accurate order fulfillment: Double-check orders before preparation to avoid mistakes in the customer's order. 2. Improve food quality and presentation: Use the correct ingredients specified by the customer, such as wheat bun for the veggie burger, provolone for the tuna melt, and maintain proper cooking techniques to prevent sogginess and improve taste. 3. Enhance food appearance: Pay attention to the visual appeal of the dishes, ensuring they are well-arranged and garnished with appropriate vegetables."
1994," A customer left us a 2-star review: 'meh is right n ni had high expectations. it smelled delicious from the outside. n ni love thin crust pizza. i love fresh ingredients. i love brick oven pizza. i should have loved this place. n nunfortunately, i thought it was the epitomy of bland. n ni got a small pizza with pepperoni and mushrooms. nthe toppings were not evenly spread across the pizza. in fact, half of the pizza had no pepperoni and a few pieces of sausage on them?! i hate sausage on pizza, blech n nthe sauce was sooo bland to me. n nthe cheese almost had the consistency of low fat cheese when it melts... like... rubbery. n nyep. i won't come back.' The customer feels love, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'meh is right n ni had high expectations. it smelled delicious from the outside. n ni love thin crust pizza. i love fresh ingredients. i love brick oven pizza. i should have loved this place. n nunfortunately, i thought it was the epitomy of bland. n ni got a small pizza with pepperoni and mushrooms. nthe toppings were not evenly spread across the pizza. in fact, half of the pizza had no pepperoni and a few pieces of sausage on them?! i hate sausage on pizza, blech n nthe sauce was sooo bland to me. n nthe cheese almost had the consistency of low fat cheese when it melts... like... rubbery. n nyep. i won't come back.' The customer feels love, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Consistency: Ensure that toppings are evenly distributed across all pizzas. 2. Quality: Improve the taste of the sauce and cheese to make them more flavorful and less bland. 3. Accuracy: Double-check orders to ensure that the requested toppings are correctly added and that unwanted toppings (like sausage) are not added. 4. Communication: Reach out to the customer to apologize for their experience and offer a complimentary pizza with their preferred toppings to make it right."
848," A customer left us a 3-star review: 'i have tried two cupcakes from this shop. the first one i tried was great a standard red velvet cupcake with cream cheese frosting. it was delicious, and it had mini chocolate chips in the cake. n nthe second flavor i had is the reason for the low score. the strawberry cupcake tasted very artificial. it was bright pink, like the pink cake mix sold in every grocery store. n naccording to their website, they offer many flavors. i would be willing to try some of the chocolate based cakes, but probably not a fruit flavor.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i have tried two cupcakes from this shop. the first one i tried was great a standard red velvet cupcake with cream cheese frosting. it was delicious, and it had mini chocolate chips in the cake. n nthe second flavor i had is the reason for the low score. the strawberry cupcake tasted very artificial. it was bright pink, like the pink cake mix sold in every grocery store. n naccording to their website, they offer many flavors. i would be willing to try some of the chocolate based cakes, but probably not a fruit flavor.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on the following areas: 1. Quality Assurance: Ensure consistency in the quality of all cupcake flavors, particularly the fruit-based ones. The strawberry cupcake mentioned in the review seemed artificial, which may have contributed to the lower rating. 2. Ingredient Sourcing: Investigate the source of the strawberry cupcake ingredients, and consider using higher-quality, more natural ingredients to improve the taste and authenticity of the fruit-based cupcakes. 3. Communication: Update the website to provide more detailed descriptions of each cupcake flavor, highlighting the unique aspects of each one."
492," A customer left us a 1-star review: 'crap food, crap service. not sure what the appeal is here. the place was dead we waited an hour for our food, i could have made my own eggs and bacon by that time and at 10 a pop could have fed 20 people. one piece of bacon and runny eggs ugh . the service was terrible too, we were outside and it was warm, our server never came by to check on us, apologize about the wait, fill our drinks etc. people with larger tables were getting their food and we had been there longer, truth be told she probably forgot about us. when she did resurface she smelled awful, like cigarettes. i love a good dive breakfast place, this is a dive but far from good.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'crap food, crap service. not sure what the appeal is here. the place was dead we waited an hour for our food, i could have made my own eggs and bacon by that time and at 10 a pop could have fed 20 people. one piece of bacon and runny eggs ugh . the service was terrible too, we were outside and it was warm, our server never came by to check on us, apologize about the wait, fill our drinks etc. people with larger tables were getting their food and we had been there longer, truth be told she probably forgot about us. when she did resurface she smelled awful, like cigarettes. i love a good dive breakfast place, this is a dive but far from good.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Improve Food Quality and Timeliness: Ensure that food is prepared promptly and to a high standard. This may involve improving kitchen efficiency, training staff in cooking techniques, or sourcing better quality ingredients. 2. Enhance Service: Train staff to regularly check on customers, especially those who are waiting for their food. They should offer apologies for any delays, refill drinks, and provide friendly and attentive service. 3. Address Smoking Policy: If smoking is allowed on the premises, consider implementing a no-smoking policy to improve the overall cleanliness and healthiness of the environment."
484," A customer left us a 1-star review: 'the rude staff i have meet... first it took them a minutes to sit me and my son. after being seated.. my son and i waiting over 20 minutes no drink no service... the whole time i am just looking around eating to be service.. and no they was not business at all! bs' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the rude staff i have meet... first it took them a minutes to sit me and my son. after being seated.. my son and i waiting over 20 minutes no drink no service... the whole time i am just looking around eating to be service.. and no they was not business at all! bs' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve seating efficiency: Reduce the wait time for seating by having a more organized seating system or increasing staff during peak hours. 2. Enhance communication: Ensure staff are aware of table status and inform customers promptly when their table is ready. 3. Prioritize prompt service: Train staff to prioritize service, especially for families with children, and ensure they are attentive and responsive to customer needs. 4. Offer drinks promptly: Provide drinks as soon as customers are seated to improve their overall experience."
230," A customer left us a 1-star review: 'we called to confirm price and went online for estimates. the dispatcher told us it would be less than 15. we got to our destination the clock said 10.50 but they said they had to charge us an additional 12! he blamed it on a new dispatcher. sorry that is not our problem. we will choose another company next time.' The customer feels remorse, sadness, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'we called to confirm price and went online for estimates. the dispatcher told us it would be less than 15. we got to our destination the clock said 10.50 but they said they had to charge us an additional 12! he blamed it on a new dispatcher. sorry that is not our problem. we will choose another company next time.' The customer feels remorse, sadness, neutral. Concisely, how can we best improve our services for this customer's experience? 1. Clarify pricing: Ensure that all pricing information is clear and consistent, both over the phone and online. Provide a breakdown of costs to avoid any confusion. 2. Train dispatchers: Improve dispatcher training to ensure they provide accurate and consistent information about pricing. 3. Communicate changes: If there are any changes in pricing or policies, communicate these changes effectively to customers and dispatchers. 4. Address concerns promptly: When a customer expresses concerns, address them promptly and empathetically. Apologize for any inconvenience caused and offer a solution, such as a discount or refund."
1341," A customer left us a 2-star review: 'such high hopes, but alas. the look and feel of the place are absolutely charming and bistro authentic. appetizers tartar and dried meats were adequate at best and fish entrees mixed one served ice cold . forty five minutes between courses,for pete's sake! admittedly this was saturday night, but it did not help to see the fellow who introduced himself as the general manager incessantly texting. al fresco deck is lovely but the interior was super hot, to the point that cooks could be overheard complaining. with time they may get this right but a ways to go before fulfilling very promising potential.' The customer feels admiration, disappointment, optimism. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'such high hopes, but alas. the look and feel of the place are absolutely charming and bistro authentic. appetizers tartar and dried meats were adequate at best and fish entrees mixed one served ice cold . forty five minutes between courses,for pete's sake! admittedly this was saturday night, but it did not help to see the fellow who introduced himself as the general manager incessantly texting. al fresco deck is lovely but the interior was super hot, to the point that cooks could be overheard complaining. with time they may get this right but a ways to go before fulfilling very promising potential.' The customer feels admiration, disappointment, optimism. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Enhance the quality of appetizers, particularly the tartar and dried meats, and ensure consistency in the preparation of fish entrees. 2. Service Speed: Reduce the waiting time between courses, ideally without compromising the quality of the food. 3. Staff Behavior: Encourage staff to prioritize customer service over personal activities during service hours, such as texting. 4. Interior Temperature: Address the issue of the interior being too hot, ensuring a comfortable dining environment for all customers."
1242," A customer left us a 3-star review: 'i am not too picky about movie theaters. we usually go to the theater with the show times we like best. they all could use a more frequent deep cleaning, and this one is no different. n nit bothers me, though, when people think it is the movie theater's job to clean up after them, so they leave their trash in the aisle and on the seats. you bought it, you own it, you dispose of it up. didn't your mom teach you to clean up after yourself?' The customer feels approval, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i am not too picky about movie theaters. we usually go to the theater with the show times we like best. they all could use a more frequent deep cleaning, and this one is no different. n nit bothers me, though, when people think it is the movie theater's job to clean up after them, so they leave their trash in the aisle and on the seats. you bought it, you own it, you dispose of it up. didn't your mom teach you to clean up after yourself?' The customer feels approval, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the cleanliness of our theater, particularly addressing the issue of nit (popcorn kernels) and general trash. We can also emphasize our expectations for cleanliness by encouraging patrons to dispose of their trash properly. Additionally, reinforcing the importance of personal responsibility in maintaining a clean environment may resonate with the customer's values. A possible response could be: ""Thank you for taking the time to share your feedback. We appreciate your perspective and understand your concerns about cleanliness. We are committed to maintaining a clean and comfortable environment for all our guests."
796," A customer left us a 3-star review: 'is a pretty large storage facility with a lot of different size units. the facility is pretty clean. i use it to store files so i have the smaller unit they offer. people in the office seem pretty nice. my only complaints i have are how much dust gets into the units and how far away it is from my house. they could use better doors to seal out the dust.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'is a pretty large storage facility with a lot of different size units. the facility is pretty clean. i use it to store files so i have the smaller unit they offer. people in the office seem pretty nice. my only complaints i have are how much dust gets into the units and how far away it is from my house. they could use better doors to seal out the dust.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following actions: 1. Install dust-proof doors or seals on storage units to minimize dust accumulation. 2. Offer a pick-up and delivery service to reduce the distance between the storage facility and the customer's home. 3. Regularly clean and maintain the facility to ensure a clean environment for all customers. 4. Provide information about the measures taken to prevent dust accumulation and maintain cleanliness in the facility. 5. Offer discounts or incentives for longer-term storage contracts to show appreciation for the customer's business. 6. Train staff to be more proactive in addressing customer concerns and providing exceptional service."
824," A customer left us a 3-star review: 'after driving by chicago brewing company countless times, i finally decided to stop by for ken m.'s uye last week. in short, the company was great, as was the brown ale. i sampled the oatmeal raisin cookie brew... meh... not my thing. i split the wild game sliders with norm and tony 6 for 30 and my favorites were the rabbit, wild boar and bison. honestly, i can't even remember what the others alligator, antelope, rabbit antelope mix tasted like. it was a week ago, afterall. if you're a fan of sliders, check it out since they're some of the more unique ones you'll find in the area.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'after driving by chicago brewing company countless times, i finally decided to stop by for ken m.'s uye last week. in short, the company was great, as was the brown ale. i sampled the oatmeal raisin cookie brew... meh... not my thing. i split the wild game sliders with norm and tony 6 for 30 and my favorites were the rabbit, wild boar and bison. honestly, i can't even remember what the others alligator, antelope, rabbit antelope mix tasted like. it was a week ago, afterall. if you're a fan of sliders, check it out since they're some of the more unique ones you'll find in the area.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Menu Clarification: Ensure that the menu clearly indicates the ingredients and flavors of each dish, especially unique items like the Oatmeal Raisin Cookie Brew and the wild game sliders. This will help customers make informed decisions and reduce the likelihood of ordering something they may not enjoy. 2. Menu Rotation: Regularly rotate the menu to keep it fresh and exciting. This could help prevent customers from forgetting the details of certain dishes, as they may have a chance to try new items on future visits. 3. Staff Training: Train staff to provide detailed and engaging descriptions of menu items."
1004," A customer left us a 3-star review: 'i was surprised how small the rooms were! we're from nyc and were expecting hotel rooms in pittsburgh to be bigger than what we're used to but this hotel disappointed. we were given a room on the executive level which one would think are bigger rooms but the only difference was there was a sky lounge just for the executive level. but we stayed over christmas weekend and the lounge was closed the whole time. and there's no fridge in the room!!! what kind of hotel doesn't have a fridge in the rooms these days? fail! we did have a nice view of the point and can see heinz field from our window and it's only a 10 15 min walk from the hotel those are the only 2 reasons i give this place a 3. glad i booked this hotel through hw otherwise, i woudn't pay regular price. the front desk also wasn't very helpful. i asked about the shuttle that they brag about on the website going to the casino and she didn't know their schedule. she even told me to go on the internet to look for the casino phone because she didn't have it to get shuttle info myself. seriously??!?!' The customer feels disappointment, surprise, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i was surprised how small the rooms were! we're from nyc and were expecting hotel rooms in pittsburgh to be bigger than what we're used to but this hotel disappointed. we were given a room on the executive level which one would think are bigger rooms but the only difference was there was a sky lounge just for the executive level. but we stayed over christmas weekend and the lounge was closed the whole time. and there's no fridge in the room!!! what kind of hotel doesn't have a fridge in the rooms these days? fail! we did have a nice view of the point and can see heinz field from our window and it's only a 10 15 min walk from the hotel those are the only 2 reasons i give this place a 3. glad i booked this hotel through hw otherwise, i woudn't pay regular price. the front desk also wasn't very helpful. i asked about the shuttle that they brag about on the website going to the casino and she didn't know their schedule. she even told me to go on the internet to look for the casino phone because she didn't have it to get shuttle info myself. seriously??!?!' The customer feels disappointment, surprise, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following actions: 1. Room Size: Address the concern about the size of the rooms, especially those on the executive level. If possible, consider offering larger rooms or upgrading the executive level rooms to meet customer expectations. 2. Amenities: Provide refrigerators in all rooms, as this is a common expectation for modern hotels. 3. Executive Lounge: Ensure that the executive lounge is open during peak times, such as holidays and weekends, and communicate this information clearly to guests. 4. Staff Training: Train front desk staff to provide accurate and helpful information, including shuttle schedules and contact information for local attractions."
835," A customer left us a 3-star review: 'not really on the strip, that's too bad because it's pretty nice. n ni would say it's less classy luxurious but very urban, rocker like. my friend told me about this great steak and eggs cafe they have for only 7.77, gotta check it out next time.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'not really on the strip, that's too bad because it's pretty nice. n ni would say it's less classy luxurious but very urban, rocker like. my friend told me about this great steak and eggs cafe they have for only 7.77, gotta check it out next time.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could: 1. Highlight the proximity to the strip more prominently in our marketing materials, as this seems to be a significant factor for them. 2. Enhance the ambiance to make it feel more classy and luxurious, while maintaining its urban, rocker-like charm. 3. Promote the affordable steak and eggs cafe more effectively, as this seems to be a popular and attractive offering for the customer. 4. Consider offering a complimentary visit to the strip or a nearby attraction to make up for the perceived inconvenience of the location."
650," A customer left us a 1-star review: 'tres veces, la orden me ha salido mal! no recomiendo este lugar para comida salvadorena. n ntrate darle otra oportunidad pero despues de haber recivido la comida mal en tres diferentes ocasiones, ya no mas! n nel pollo, el pescado simple y reseco! y cuando se le comunica el problema no se hacen responsables. muy mal servicio! n nbusquen otro restaurante salvadoreno!!! no pierda su tiempo ni su dinero.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'tres veces, la orden me ha salido mal! no recomiendo este lugar para comida salvadorena. n ntrate darle otra oportunidad pero despues de haber recivido la comida mal en tres diferentes ocasiones, ya no mas! n nel pollo, el pescado simple y reseco! y cuando se le comunica el problema no se hacen responsables. muy mal servicio! n nbusquen otro restaurante salvadoreno!!! no pierda su tiempo ni su dinero.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's frustration and apologizing for the repeated poor experiences. 2. Offer a solution: Offer a gesture of goodwill, such as a complimentary meal or a discount on their next visit, to make amends for the inconvenience caused. 3. Address the problem: Investigate the root cause of the issues with the food, ensuring that quality control measures are in place to prevent similar occurrences in the future."
1781," A customer left us a 2-star review: 'bookmans is a neat, orderly store that has a ton of books most of them are in pretty good condition. it's a charming place where you could spend all day wandering through the aisles reading. it's quiet, the staff are friendly, and there's a lot to see. nhere's what i hate about bookmans i'll bring dozens of books and magazines in only to be told they want to buy only one or two items. then they offer 50 cents in cash or a 75 cent store credit. no one gets rich selling to bookmans. nthe other problem i have is that they have a website, but their inventory isn't available to the public. every time i ask if they have a book, they tell me to call every few days because it can't be looked up. what do they think this is 1970?' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'bookmans is a neat, orderly store that has a ton of books most of them are in pretty good condition. it's a charming place where you could spend all day wandering through the aisles reading. it's quiet, the staff are friendly, and there's a lot to see. nhere's what i hate about bookmans i'll bring dozens of books and magazines in only to be told they want to buy only one or two items. then they offer 50 cents in cash or a 75 cent store credit. no one gets rich selling to bookmans. nthe other problem i have is that they have a website, but their inventory isn't available to the public. every time i ask if they have a book, they tell me to call every few days because it can't be looked up. what do they think this is 1970?' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Revise the book buying policy: Offer a more competitive buyback price for larger quantities of books and magazines, or provide a clearer explanation of the current policy to customers. 2. Update the inventory: Make the store's inventory available online for customers to check before visiting the store. This will help customers determine if the books they are looking for are in stock and save them time. 3. Communicate effectively: Improve communication with customers about the availability of specific books. Offer options such as email notifications or online alerts when a desired book becomes available."
1067," A customer left us a 3-star review: 'my expectations may be too high...let's start off with the positives. big parking lot, modern decor and very spacious. great service for having only one person running the front of the house. n nwe ordered chicken red curry, papaya salad, bbq chicken, pad thai and a side order of sweet rice. n nsweet rice soggy and over cooked. it came in a plastic sandwich bag. n nbbq chicken it was served with a side of the sweet chili sauce...bottled chili sauce. the chicken is a piece of chicken breast marinated in what seemed like dried curry rub. it was not bbq nor did it taste like bbq. it tasted pan fried. overall, i did not like it. n npapaya salad a bit too salty without the lime flavor. tiny bits of dried peanuts mixed throughout the salad....wasn't authentic, very americanized. n nchicken red curry loved the bamboo shoots and normal curried vegetables in the dish however the curry sauce lacked flavor. it was very bland and no taste...it could've used a dash of fish sauce. overall, it was ok. n npad thai i was over it prior to making my way towards this dish. my kids absolutely loved it! that says it all as my kids are very picky eaters with a sophisticated palette. n nwould i return? likely not and still in search for authentic thai cuisine in az!' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'my expectations may be too high...let's start off with the positives. big parking lot, modern decor and very spacious. great service for having only one person running the front of the house. n nwe ordered chicken red curry, papaya salad, bbq chicken, pad thai and a side order of sweet rice. n nsweet rice soggy and over cooked. it came in a plastic sandwich bag. n nbbq chicken it was served with a side of the sweet chili sauce...bottled chili sauce. the chicken is a piece of chicken breast marinated in what seemed like dried curry rub. it was not bbq nor did it taste like bbq. it tasted pan fried. overall, i did not like it. n npapaya salad a bit too salty without the lime flavor. tiny bits of dried peanuts mixed throughout the salad....wasn't authentic, very americanized. n nchicken red curry loved the bamboo shoots and normal curried vegetables in the dish however the curry sauce lacked flavor. it was very bland and no taste...it could've used a dash of fish sauce. overall, it was ok. n npad thai i was over it prior to making my way towards this dish. my kids absolutely loved it! that says it all as my kids are very picky eaters with a sophisticated palette. n nwould i return? likely not and still in search for authentic thai cuisine in az!' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Authenticity of dishes: Enhance the flavors of our Thai dishes by using traditional ingredients and recipes. This includes improving the taste of the chicken red curry, papaya salad, and BBQ chicken to better reflect authentic Thai cuisine. 2. Quality of ingredients: Ensure that the ingredients used are fresh and of high quality, especially for dishes like the sweet rice and papaya salad. 3. Presentation: Improve the presentation of dishes, especially for dishes like the BBQ chicken, by serving it with appropriate sauces and garnishes."
1094," A customer left us a 3-star review: 'went for breakfast and the food was tasty. the service was just average. the eggs benedict were tasty but very salty without a lot of character. the egg white and veggie omelette was ok but nothing spectacular. the dining room is clean, large and fun. i would go back but the food is nothing spectacular.' The customer feels joy, amusement, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'went for breakfast and the food was tasty. the service was just average. the eggs benedict were tasty but very salty without a lot of character. the egg white and veggie omelette was ok but nothing spectacular. the dining room is clean, large and fun. i would go back but the food is nothing spectacular.' The customer feels joy, amusement, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the food quality and service, particularly in terms of seasoning and personalized attention. Here are some specific actions: 1. Adjust seasoning: To make the food less salty, consider using a lighter hand with the salt or offering a variety of seasonings for customers to choose from. 2. Improve service: Train staff to provide friendly, attentive, and personalized service. This includes checking in with customers regularly, addressing them by name, and asking for feedback about their meal."
138," A customer left us a 1-star review: 'i was at this applebee's with my fiance and 2 daughter's. we waited patiently for a waitress or even someone to acknowledge that we were there. no one came... as we were leaving the hostess at the door was told and her only comment was oh i'm sorry. but did nothing else. so we came to chili's were we were seated immediately and our waitress toni took our order and brought our drinks. i work at a casino and also handicap, customer service to me is so important. chili's is by far the better restaurant and just down the street from this messed up restaurant. i would've gave them no stars at all. the sad thing is the manager was right across from us when i complained and she did nothing!' The customer feels remorse, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i was at this applebee's with my fiance and 2 daughter's. we waited patiently for a waitress or even someone to acknowledge that we were there. no one came... as we were leaving the hostess at the door was told and her only comment was oh i'm sorry. but did nothing else. so we came to chili's were we were seated immediately and our waitress toni took our order and brought our drinks. i work at a casino and also handicap, customer service to me is so important. chili's is by far the better restaurant and just down the street from this messed up restaurant. i would've gave them no stars at all. the sad thing is the manager was right across from us when i complained and she did nothing!' The customer feels remorse, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your establishment, consider the following steps: 1. Immediate Attention: Ensure that all customers are acknowledged upon arrival, and a waitstaff member is assigned to them promptly. 2. Staff Training: Reinforce the importance of customer service and the need for proactive communication with customers. 3. Accessibility: Ensure that your restaurant is accessible for customers with disabilities, including proper signage, seating, and staff training on accommodating these customers. 4. Manager Presence: Managers should be visible and approachable, ready to address customer concerns promptly and effectively."
99," A customer left us a 1-star review: 'tl dr food poisoning n nso on a recent business trip to las vegas i visited this restaurant twice. first time was on a thursday night and the restaurant was extremely slow. only 3 tables in use in the restaurant. it took over an hour to get one pizza and we never had a chance to order more drinks because nobody ever came to check on us. when i asked about our order the manager apologized and the pizza was out in 10 minutes.... about the time it takes to make and bake a pizza. still didn't see out waiter until he dropped the check at the end without so much as an apology. the pizza was amazing. the best pizza and worst service i have ever had. n ni went back about a week later on my last night in vegas with a coworker. i explained my previous experience with the service and this time was much better. the next morning i woke up to head to the airport for my flight and the tell tale signs of food poisoning reared their ugly head. flying with food poisoning is one of the worst experiences i have ever had. i am 100 sure of the source of the food poisoning as i only ate one thing on that day... grimaldis pizza with a caprese salad. the salad is likely to be the culprit but to have two horrible experiences in a 2 week time period is inexcusable. i suggest avoiding this spot at all costs.' The customer feels neutral, disappointment, remorse. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'tl dr food poisoning n nso on a recent business trip to las vegas i visited this restaurant twice. first time was on a thursday night and the restaurant was extremely slow. only 3 tables in use in the restaurant. it took over an hour to get one pizza and we never had a chance to order more drinks because nobody ever came to check on us. when i asked about our order the manager apologized and the pizza was out in 10 minutes.... about the time it takes to make and bake a pizza. still didn't see out waiter until he dropped the check at the end without so much as an apology. the pizza was amazing. the best pizza and worst service i have ever had. n ni went back about a week later on my last night in vegas with a coworker. i explained my previous experience with the service and this time was much better. the next morning i woke up to head to the airport for my flight and the tell tale signs of food poisoning reared their ugly head. flying with food poisoning is one of the worst experiences i have ever had. i am 100 sure of the source of the food poisoning as i only ate one thing on that day... grimaldis pizza with a caprese salad. the salad is likely to be the culprit but to have two horrible experiences in a 2 week time period is inexcusable. i suggest avoiding this spot at all costs.' The customer feels neutral, disappointment, remorse. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Speed up service: The customer mentions that the restaurant was extremely slow during their first visit, which led to a long wait for their food. To address this, we can ensure that staff are adequately trained and prepared to handle busy periods, and that tables are turned over more efficiently. 2. Improve communication: The customer felt ignored during their first visit, as they had to ask about their order and didn't see their waiter until the end of the meal. To improve communication, we can train staff to check on tables more frequently, and to be more proactive in addressing customer needs."
461," A customer left us a 1-star review: 'the only reason why i an giving this place 1 star is because the steak was good. we went here for brunch but there were absolutely no breakfast items. how does a brunch not include breakfast?! the food was horrible, the fruit was molded, i really don't have anything good to say. the manager offered free breakfast to 2ppl in our group of five and we were left to decide which 2 it would be. huh??? how is that ok? never again! i beg you to go anywhere but here' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the only reason why i an giving this place 1 star is because the steak was good. we went here for brunch but there were absolutely no breakfast items. how does a brunch not include breakfast?! the food was horrible, the fruit was molded, i really don't have anything good to say. the manager offered free breakfast to 2ppl in our group of five and we were left to decide which 2 it would be. huh??? how is that ok? never again! i beg you to go anywhere but here' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the inconvenience and misunderstanding: Acknowledge the customer's frustration and apologize for the poor experience they had during their visit. 2. Address the issue of missing breakfast items: Clarify that brunch is a combination of breakfast and lunch, and ensure that a wider variety of breakfast options are available during brunch hours. 3. Investigate the quality of food: Investigate the issue of molded fruit and take immediate action to ensure that all food served meets our quality standards."
1896," A customer left us a 2-star review: 'sometimes you get the uncomfortable feeling in not being welcome there in some parts of the staff is a little bit rude, i i guess you could make the best of it if it was the only place to go, but its not.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'sometimes you get the uncomfortable feeling in not being welcome there in some parts of the staff is a little bit rude, i i guess you could make the best of it if it was the only place to go, but its not.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Warm and welcoming environment: Ensure all staff members are trained to greet customers warmly and make them feel comfortable. 2. Staff training: Provide ongoing training to staff on customer service skills, including communication, empathy, and problem-solving. 3. Address customer concerns: Respond promptly to customer feedback, acknowledge their concerns, and offer solutions or compensation when appropriate. 4. Consistency: Ensure that all customers receive a consistent level of service, regardless of the time of day or the staff member they interact with."
677," A customer left us a 3-star review: 'nice room terrible service at check in. this must be a recurring issue since while i was waiting for 5 hours fir my room i heard from a dealer at the blackjack table, without even mentioning anything, that she could help make the experience at the front desk better. all i asked her was to deal me good cards. if they expect to be part of ritz carlton they better train the front desk staff to act like it. otherwise the rooms are very nice and the rest of the facility is great.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'nice room terrible service at check in. this must be a recurring issue since while i was waiting for 5 hours fir my room i heard from a dealer at the blackjack table, without even mentioning anything, that she could help make the experience at the front desk better. all i asked her was to deal me good cards. if they expect to be part of ritz carlton they better train the front desk staff to act like it. otherwise the rooms are very nice and the rest of the facility is great.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we should focus on enhancing our check-in process and training our front desk staff to provide Ritz Carlton-level service. This includes: 1. Reducing wait times at check-in to minimize delays. 2. Providing prompt and courteous assistance to guests. 3. Training staff to handle customer complaints and inquiries effectively. 4. Encouraging staff to go above and beyond to create memorable experiences for guests. 5. Following up with the customer to address their concerns and offer a solution or compensation for the inconvenience experienced."
802," A customer left us a 3-star review: 'i actually went here twice this past weekend while my parents were in town. we first popped in for dinner and then again for the breakfast buffet. it's worth mentioning that there is actually a breakfast and a brunch buffet with varied times, a bit of a varied menu and a few dollars more for brunch. n nin order of how much i appreciated each, i would say the wait staff deserves the gold, the atmosphere and decor the silver and the food gets the bronze. now, the same way i wouldn't complain about a bronze medal i really can't complain about the food. however, i truly can't rave about it. so much so that i needed to knock two stars off. n nwhat pike's has effectively proven to be for me is a close by place to grab a good meal at a good price without much hassle. nothing stands out and i'm never craving it but a good stand by none the less. n ndisclaimer this can very well be grounds for an updated review in the coming weeks but the most i've experienced in way of desserts here is a sip of a milkshake. the cakes on display look great and a slice of one with a milkshake on the side could nudge me to add a 4th star.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i actually went here twice this past weekend while my parents were in town. we first popped in for dinner and then again for the breakfast buffet. it's worth mentioning that there is actually a breakfast and a brunch buffet with varied times, a bit of a varied menu and a few dollars more for brunch. n nin order of how much i appreciated each, i would say the wait staff deserves the gold, the atmosphere and decor the silver and the food gets the bronze. now, the same way i wouldn't complain about a bronze medal i really can't complain about the food. however, i truly can't rave about it. so much so that i needed to knock two stars off. n nwhat pike's has effectively proven to be for me is a close by place to grab a good meal at a good price without much hassle. nothing stands out and i'm never craving it but a good stand by none the less. n ndisclaimer this can very well be grounds for an updated review in the coming weeks but the most i've experienced in way of desserts here is a sip of a milkshake. the cakes on display look great and a slice of one with a milkshake on the side could nudge me to add a 4th star.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on the following areas: 1. Enhance the food quality and variety: The customer mentioned that the food was good but didn't rave about it. To encourage a more positive review in the future, we could consider improving the food quality and offering a more diverse menu. 2. Offer a wider range of desserts: The customer mentioned that they haven't tried many desserts and that a dessert could potentially improve their experience. Offering a wider range of desserts, especially ones that complement the milkshakes, could encourage the customer to return and potentially increase their rating."
1987," A customer left us a 2-star review: 'needed a place to practice hitting. otherwise i'd have found another place. not enough room in the slow pitch cage to allow for a full swing. thankful i had someone with me to pull the net away. definitely not worth 25 for an hour of pitches. two stars only because it's indoors.' The customer feels gratitude, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'needed a place to practice hitting. otherwise i'd have found another place. not enough room in the slow pitch cage to allow for a full swing. thankful i had someone with me to pull the net away. definitely not worth 25 for an hour of pitches. two stars only because it's indoors.' The customer feels gratitude, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider expanding the size of the slow pitch cage to accommodate a full swing. This will allow for a more realistic practice environment. Additionally, providing more staff to assist with moving the net during practice sessions could also enhance the customer's experience. Lastly, consider reviewing and adjusting the pricing structure to ensure it is competitive and provides value for the services offered."
1184," A customer left us a 3-star review: 'free wifi everywhere in the airport! n ncute rocking chairs in the main lobby. n na few small shops. n nmostly fast food restaurants. the non fast food restaurants are spread pretty far and wide. n nit's a pretty good hike between concourses but there are walking sidewalks in places. n noverall, it's an ok transfer point. pack a lunch and sit a spell in the rocking chairs until your next flight.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'free wifi everywhere in the airport! n ncute rocking chairs in the main lobby. n na few small shops. n nmostly fast food restaurants. the non fast food restaurants are spread pretty far and wide. n nit's a pretty good hike between concourses but there are walking sidewalks in places. n noverall, it's an ok transfer point. pack a lunch and sit a spell in the rocking chairs until your next flight.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience, we could consider the following improvements: 1. Expand dining options, particularly non-fast food restaurants, and make them more centrally located to reduce the need for long walks between concourses. 2. Increase the variety of shops to provide more options for customers. 3. Improve the layout of the airport to make it easier to navigate, reducing the need for long walks between concourses. 4. Consider offering a food delivery service from restaurants to the main lobby, allowing customers to enjoy a meal in the rocking chairs without having to travel far."
1041," A customer left us a 3-star review: 'quaint and bustling place with a great atmosphere especially with outside seating. that said, relative to all the great food in las vegas, the food was not all that memorable. we tried two types of salads and a steakburger. they serve small portions so go if you want a dainty, casual, and somewhat classy meal. n nthree star does not mean i disliked this place, it's just a measure of how impressed i was relative to other restaurants in the area.' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'quaint and bustling place with a great atmosphere especially with outside seating. that said, relative to all the great food in las vegas, the food was not all that memorable. we tried two types of salads and a steakburger. they serve small portions so go if you want a dainty, casual, and somewhat classy meal. n nthree star does not mean i disliked this place, it's just a measure of how impressed i was relative to other restaurants in the area.' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and potentially increase their satisfaction with our restaurant, we could consider the following actions: 1. Enhance the quality of our food, particularly the salads and steakburger, to make it more memorable and competitive with other restaurants in the area. 2. Offer larger portion sizes to cater to customers who prefer a more substantial meal. 3. Consider adjusting our menu to include more unique and impressive dishes that set us apart from other restaurants. 4. Provide excellent customer service to create a more personalized and memorable dining experience. 5. Offer promotions or discounts to encourage customers to try new dishes and provide feedback on their experiences."
806," A customer left us a 3-star review: 'solid burrito spot at very reasonable prices, especially at happy hour 1 tacos and 2 beers...felt like being back in college . the potato tacos are indeed quite interesting, so be sure to try at least one. service was above average. overall, nothing blew me away but i absolutely left full and happy and with hardly a dent in my wallet.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'solid burrito spot at very reasonable prices, especially at happy hour 1 tacos and 2 beers...felt like being back in college . the potato tacos are indeed quite interesting, so be sure to try at least one. service was above average. overall, nothing blew me away but i absolutely left full and happy and with hardly a dent in my wallet.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience and potentially turn a 3-star review into a 4 or 5-star one, consider the following improvements: 1. Enhance the ambiance: While the college-like atmosphere might have been nostalgic for the customer, a slightly more refined setting could elevate their overall experience. This could include better lighting, more comfortable seating, or a cleaner, more modern decor. 2. Offer a wider variety of menu options: While the potato tacos were a hit, expanding the menu to include more unique and interesting dishes could encourage the customer to try new items and potentially discover new favorites."
727," A customer left us a 3-star review: 'i went to this brow bar on thurday march 6, 2014. i wanted my eyebrows cleaned up. i had also asked that my eyebrows be filled in. when i returned to my hotel room, i noticed that a chunk of my left eyebrow was missing. i wondered why the woman who waxed my eyebrows gave me a 10 tube of mascara for free. i have gone to the benefit brow bar at the macys in downtown san francisco, and the benefit brow bar at bloomingdale's in manhattan. i have never left with a chunk of hair missing from one of my eyebrows.' The customer feels neutral, realization, surprise. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i went to this brow bar on thurday march 6, 2014. i wanted my eyebrows cleaned up. i had also asked that my eyebrows be filled in. when i returned to my hotel room, i noticed that a chunk of my left eyebrow was missing. i wondered why the woman who waxed my eyebrows gave me a 10 tube of mascara for free. i have gone to the benefit brow bar at the macys in downtown san francisco, and the benefit brow bar at bloomingdale's in manhattan. i have never left with a chunk of hair missing from one of my eyebrows.' The customer feels neutral, realization, surprise. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we should: 1. Apologize sincerely for the incident and express concern for their well-being. 2. Investigate the issue to understand what went wrong and prevent it from happening again. 3. Offer a compensation for the inconvenience caused, such as a complimentary service or a refund. 4. Improve communication and clarify expectations with our staff about the services provided, especially when a customer requests a specific service like filling in eyebrows. 5. Provide additional training to our staff on proper techniques for waxing and shaping eyebrows to prevent similar incidents from happening in the future."
1532," A customer left us a 2-star review: 'overpriced, food wasn't very good, the service was only decent. if you go to cadillac ranch go for the eye candy and the bar on a friday or saturday night otherwise you will walk out feeling like you just kissed your sister... yeah i said it!' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'overpriced, food wasn't very good, the service was only decent. if you go to cadillac ranch go for the eye candy and the bar on a friday or saturday night otherwise you will walk out feeling like you just kissed your sister... yeah i said it!' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Cadillac Ranch, we could consider the following steps: 1. Address pricing concerns: Review the menu pricing and consider offering specials or discounts to make the dining experience more affordable. 2. Enhance food quality: Work with the kitchen team to improve the taste and presentation of the dishes, focusing on using fresh ingredients and refining cooking techniques. 3. Improve service: Train staff on providing exceptional customer service, including being attentive, friendly, and proactive in addressing customer needs."
1064," A customer left us a 3-star review: 'i stumbled into gb this summer when i was at a conference in scottsdale. didn't really feel like paying an arm and a leg for hotel resort food so i ventured off into the desert, on foot, to find some yummy food. n ni sat in the bar area since seating was at a premium in the restaurant. it was a friday night. i ended up ordering a margarita since it was national tequila day. it was pretty good. for vegetarians there wasn't a lot of non meaty foods to eat. i ended up ordering a bunch of different sides for my meal. the food was really tasty and didn't cost me too much. n nunfortunately, the service wasn't great and it did take a long time get served. but then again, it was a busy friday so i didn't really mind. if i'm ever in scottsdale again, i'll probably do a little more researching to find a place that's a little more local and a little less of a chain.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i stumbled into gb this summer when i was at a conference in scottsdale. didn't really feel like paying an arm and a leg for hotel resort food so i ventured off into the desert, on foot, to find some yummy food. n ni sat in the bar area since seating was at a premium in the restaurant. it was a friday night. i ended up ordering a margarita since it was national tequila day. it was pretty good. for vegetarians there wasn't a lot of non meaty foods to eat. i ended up ordering a bunch of different sides for my meal. the food was really tasty and didn't cost me too much. n nunfortunately, the service wasn't great and it did take a long time get served. but then again, it was a busy friday so i didn't really mind. if i'm ever in scottsdale again, i'll probably do a little more researching to find a place that's a little more local and a little less of a chain.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve Service Speed: Although the customer understood that it was a busy Friday night, they mentioned that the service was slow. We can work on streamlining our service process to ensure prompt attention to customers. 2. Expand Vegetarian Options: The customer felt limited in their food choices as a vegetarian. Offering a wider variety of vegetarian dishes could cater to a broader audience and enhance their dining experience. 3. Communicate Specials and Promotions: The customer was pleased with their margarita on National Tequila Day."
676," A customer left us a 3-star review: 'yum! who doesn't like a good panini? thanks again to groupon, got to try out a place i wouldn't have normally sought out. thank you too to the yelpers for the advice on its location. definately tucked in next to handlebar jay's. n nwent on a late sunday evening, super slow. very nice and casual bartender who also ended up being our cook and server. out of a few things we wanted to try the gorgonzolla fig app which was a bummer but his recommendations made up for it. ended up having the goat cheese slow roasted tomatoes crustini. yum!!! i had the chicken panini, date had itallian press. both were enjoyed and had leftovers for the next day. n nmade a special trip across town for this place. i would go back but just wish it were closer.' The customer feels gratitude, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'yum! who doesn't like a good panini? thanks again to groupon, got to try out a place i wouldn't have normally sought out. thank you too to the yelpers for the advice on its location. definately tucked in next to handlebar jay's. n nwent on a late sunday evening, super slow. very nice and casual bartender who also ended up being our cook and server. out of a few things we wanted to try the gorgonzolla fig app which was a bummer but his recommendations made up for it. ended up having the goat cheese slow roasted tomatoes crustini. yum!!! i had the chicken panini, date had itallian press. both were enjoyed and had leftovers for the next day. n nmade a special trip across town for this place. i would go back but just wish it were closer.' The customer feels gratitude, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Stock a wider variety of menu items, especially popular ones like the Gorgonzola fig appetizer that was out of stock during their visit. 2. Improve staffing levels, particularly on Sundays, to ensure a more timely service. 3. Consider offering delivery or takeout options to make it more convenient for customers to visit your restaurant, especially if it's not centrally located. 4. Train staff to provide more detailed recommendations when items on the menu are unavailable, to help customers make informed choices."
1924," A customer left us a 2-star review: 'the carne asada here is super good, but that's about it. i came here the other night and tried a few dishes overall the chicken was really dry, the chips and salsa were terrible and the carne was good. not worth the trip in my opinion, but to each their own. also, whats with the 80's music at a mexican taco stand?' The customer feels admiration, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the carne asada here is super good, but that's about it. i came here the other night and tried a few dishes overall the chicken was really dry, the chips and salsa were terrible and the carne was good. not worth the trip in my opinion, but to each their own. also, whats with the 80's music at a mexican taco stand?' The customer feels admiration, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Consistency in food quality: Ensure that all dishes, particularly the chicken, are cooked evenly and maintain moisture to prevent dryness. 2. Improve the quality of chips and salsa: Offer freshly made chips and a variety of salsas to cater to different tastes. 3. Address the music selection: Consider playing a mix of contemporary and traditional Mexican music to create a more authentic atmosphere that aligns with the restaurant's theme."
937," A customer left us a 3-star review: 'this place was cute but so overpriced. lunch for 8 was 600!!!!... ridiculous. n nmargaritas were really good except they were out of the organic ingredients for the organic margarita i ordered off the menu. i had a house margarita and a sangria margarita and they were both excellent. not sure worth the 29 price but they were good. n nsalsas were odd, it was a blend of 3 sauces. the citrus cilantro blend was good, the others were odd tomato pastey runny dips. we ordered guac which was better than the salsas. n ni was disappointed by the menu to see nothing vegetarian, so i ordered the tostadas w out the meat that it comes with. they were pretty good. n nservice was terrible. our waiter was pushy, even convincing us to get margaritas to go to take w us to the pool he didn't mention we weren't supposed to take them into the pool area... we had to smuggle them in . it took forever to order and get the missing silverwear and then when someone in our group spilled water into one of our chip baskets it was a big ordeal to find someone to request and then wait for more. n nit was good light mexican but i'm sure there's much better outside the hotel. if you want to hang out by the pool this is the closest sit down place.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this place was cute but so overpriced. lunch for 8 was 600!!!!... ridiculous. n nmargaritas were really good except they were out of the organic ingredients for the organic margarita i ordered off the menu. i had a house margarita and a sangria margarita and they were both excellent. not sure worth the 29 price but they were good. n nsalsas were odd, it was a blend of 3 sauces. the citrus cilantro blend was good, the others were odd tomato pastey runny dips. we ordered guac which was better than the salsas. n ni was disappointed by the menu to see nothing vegetarian, so i ordered the tostadas w out the meat that it comes with. they were pretty good. n nservice was terrible. our waiter was pushy, even convincing us to get margaritas to go to take w us to the pool he didn't mention we weren't supposed to take them into the pool area... we had to smuggle them in . it took forever to order and get the missing silverwear and then when someone in our group spilled water into one of our chip baskets it was a big ordeal to find someone to request and then wait for more. n nit was good light mexican but i'm sure there's much better outside the hotel. if you want to hang out by the pool this is the closest sit down place.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Pricing: Address the perceived overpricing by offering more competitive pricing or providing clearer value justification for menu items. 2. Menu: Expand the vegetarian options on the menu to cater to a wider range of dietary preferences. 3. Service: Train staff to be more attentive, less pushy, and more informative about menu items and restaurant policies. Improve the speed and efficiency of service, especially when it comes to handling requests and resolving issues promptly."
1788," A customer left us a 2-star review: 'reuben's food was just okay, and certainly not deserving of the hype. the smoked meat in my sandwich was too soft for my taste, almost like it had been boiled an excessive amount of time. good thing i had a poutine side to fill me up. wifey got a ribeye steak that was drowned in salt and pepper in a failed attempt to disguise the mediocre quality. worst of all, the prices were high for the quality served. do what i should have done pass.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'reuben's food was just okay, and certainly not deserving of the hype. the smoked meat in my sandwich was too soft for my taste, almost like it had been boiled an excessive amount of time. good thing i had a poutine side to fill me up. wifey got a ribeye steak that was drowned in salt and pepper in a failed attempt to disguise the mediocre quality. worst of all, the prices were high for the quality served. do what i should have done pass.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Ensure that the smoked meat in our Reuben sandwich is cooked to the desired texture. We may need to adjust the cooking time or method to achieve this. 2. Seasoning: Pay close attention to the seasoning of our dishes, particularly the ribeye steak. We should aim for a balanced flavor profile that doesn't overpower the quality of the ingredients. 3. Price-Quality Ratio: Review our pricing strategy to ensure it is fair and competitive, considering the quality of the food we serve."
1778," A customer left us a 2-star review: 'this place is just ok. the bartender walked by to be orderers several times before noticing them. drinks were sufficiently stiff. the food was hit and miss. n nnachos cheese sauce come on, we're in wi! and very little cheese. the meat on top was dry, almost like jerkey. it must have gone on before it was broiled, or it sat under the heat lamp for too long. it should have not been served it clearly looked dry. n nchicken tenders overall quite good. good but probably not home made bbq sauce. fries were just ok. n ncheese curds very good, but not the best in town. although unusual, the dipping sauce was an interesting change of pace. i think it was ranch dressing mixed with franks red hot. n nwe got a goodie bag of free baked goods just before we left, which was a nice touch and a creative way of marketing. n ni am tempted to take off another star because stakeholders in the business clearly wrote their own 5 star reviews that were filtered out by yelp' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this place is just ok. the bartender walked by to be orderers several times before noticing them. drinks were sufficiently stiff. the food was hit and miss. n nnachos cheese sauce come on, we're in wi! and very little cheese. the meat on top was dry, almost like jerkey. it must have gone on before it was broiled, or it sat under the heat lamp for too long. it should have not been served it clearly looked dry. n nchicken tenders overall quite good. good but probably not home made bbq sauce. fries were just ok. n ncheese curds very good, but not the best in town. although unusual, the dipping sauce was an interesting change of pace. i think it was ranch dressing mixed with franks red hot. n nwe got a goodie bag of free baked goods just before we left, which was a nice touch and a creative way of marketing. n ni am tempted to take off another star because stakeholders in the business clearly wrote their own 5 star reviews that were filtered out by yelp' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve staff attention: Ensure our staff are more attentive to customers, especially when they are waiting for service. 2. Enhance food quality: Work on the consistency of our food, particularly the nacho cheese sauce, meat on nachos, and broiled dishes. 3. Review food presentation: Make sure dishes are visually appealing and not overcooked or left under heat lamps for too long."
80," A customer left us a 1-star review: 'terrible service. everyone in our party was forced to order their own entre, even though some of them were not hungry. the entre come with nan. the waiter refused to substitute them with similar priced roti because the chef was unwilling .' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'terrible service. everyone in our party was forced to order their own entre, even though some of them were not hungry. the entre come with nan. the waiter refused to substitute them with similar priced roti because the chef was unwilling .' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? 1. Apologize Sincerely: Acknowledge the customer's disappointment and apologize for the inconvenience they experienced. 2. Address the Issue: Explain that the policy of requiring each person to order their own entree was a mistake, and that in the future, larger parties will be accommodated with shared dishes if requested. 3. Offer Compensation: Offer a complimentary meal or discount on their next visit to make up for the poor experience. 4. Improve Communication: Ensure that waitstaff are trained to handle special requests, such as substituting nan with roti, in a flexible and customer-friendly manner."
1328," A customer left us a 3-star review: 'the bread is pretty good. the italian bake was too watery for my taste. the meat balls were decent and the sausage was ok. a fairly inexpensive meal and you get what you pay for. the crayons and paper tablecloth are a nice touch, nothing better than a paper cut at dinner.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'the bread is pretty good. the italian bake was too watery for my taste. the meat balls were decent and the sausage was ok. a fairly inexpensive meal and you get what you pay for. the crayons and paper tablecloth are a nice touch, nothing better than a paper cut at dinner.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on enhancing the Italian bake recipe to make it less watery, potentially by adjusting the ingredients or cooking method. Additionally, we could consider offering a wider variety of sauces for the meatballs and sausage to cater to different tastes. Lastly, ensuring the cleanliness of our table settings, particularly the paper tablecloths, would help prevent any potential accidents caused by crayons."
1158," A customer left us a 3-star review: 'it's cool. it's hip. it's trendy... and it's way too small. i went there late evening and had to stand in line. the food was beautiful if not a bit pricey and i very much enjoyed what i had but when it came down to actual taste, it was an ok dessert but no better. it's just the whole package that i think has people raving.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'it's cool. it's hip. it's trendy... and it's way too small. i went there late evening and had to stand in line. the food was beautiful if not a bit pricey and i very much enjoyed what i had but when it came down to actual taste, it was an ok dessert but no better. it's just the whole package that i think has people raving.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following actions: 1. Address the space issue: If the venue is consistently crowded, consider expanding the seating area or increasing the frequency of seatings to reduce waiting times. 2. Improve the seating arrangement: If possible, provide more comfortable seating options to make customers feel more relaxed during their visit. 3. Adjust portion sizes: To accommodate customers who may be hungry, consider offering larger portion sizes or providing an option for additional servings. 4. Review pricing: While the customer appreciated the presentation of the food, they felt it was a bit pricey."
1679," A customer left us a 2-star review: 'here's why this place deserves a knock off of three stars the blueberry scone was awful. blatantly horrible not sweet, almost savory like, which was odd. had a weird granular texture as well. my espresso con panna was way more bitter than i expected, bitterer than starbucks'. these were the redeemers the lemon olive oil cornmeal cake was absolutely excellent. the mocha was great too. the counter worker seemed very friendly and knowledgeable.' The customer feels admiration, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'here's why this place deserves a knock off of three stars the blueberry scone was awful. blatantly horrible not sweet, almost savory like, which was odd. had a weird granular texture as well. my espresso con panna was way more bitter than i expected, bitterer than starbucks'. these were the redeemers the lemon olive oil cornmeal cake was absolutely excellent. the mocha was great too. the counter worker seemed very friendly and knowledgeable.' The customer feels admiration, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve the quality of the blueberry scones: Address the issues of taste, sweetness, and texture to make it more appealing and less savory. 2. Ensure consistency in beverage preparation: Train baristas to prepare espresso con panna with a balanced flavor profile, avoiding excessive bitterness. 3. Maintain high standards across all menu items: Continue to offer excellent options like the lemon olive oil cornmeal cake and mocha to ensure a positive overall dining experience."
1469," A customer left us a 2-star review: 'expensive for what you get. we had a 2 for 1 voucher for the gondola ride, because we were staying at the venetian hotel. i don't know that we would have done it otherwise. we went first thing in the morning and got 3 tickets. we were told by the woman that our time was 12 30. we thought that was a long time since it was 10 something, so we wandered over to the palazzo to waste some time. when we got to the line at 12 15pm, we gave them our tickets and they said we were late. the tickets said 11 30am. the woman had told me 12 30pm repeatedly. at least the people in line honored our tickets, but i was not impressed. we watched the other groups get in their boats 4 people max and realized that the gondola drivers are drastically different. some sing, some suck. we were hoping to get a really friendly singing one. yes, they are all supposed to sing, but some are light years better than others. we were unlucky. our gondola driver was unfriendly and grumpy. he sang one song poorly. n nit's a cool idea. we did our ride inside. if i were you, i'd do the outside one and hope for a better driver. n nmaybe just watch from the sidelines and save up for the real thing in italy?' The customer feels neutral, confusion, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'expensive for what you get. we had a 2 for 1 voucher for the gondola ride, because we were staying at the venetian hotel. i don't know that we would have done it otherwise. we went first thing in the morning and got 3 tickets. we were told by the woman that our time was 12 30. we thought that was a long time since it was 10 something, so we wandered over to the palazzo to waste some time. when we got to the line at 12 15pm, we gave them our tickets and they said we were late. the tickets said 11 30am. the woman had told me 12 30pm repeatedly. at least the people in line honored our tickets, but i was not impressed. we watched the other groups get in their boats 4 people max and realized that the gondola drivers are drastically different. some sing, some suck. we were hoping to get a really friendly singing one. yes, they are all supposed to sing, but some are light years better than others. we were unlucky. our gondola driver was unfriendly and grumpy. he sang one song poorly. n nit's a cool idea. we did our ride inside. if i were you, i'd do the outside one and hope for a better driver. n nmaybe just watch from the sidelines and save up for the real thing in italy?' The customer feels neutral, confusion, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can address the following issues: 1. Clarify ticket times: Ensure that ticket times are accurate and communicated clearly to avoid confusion. 2. Improve staff training: Train staff to handle customer inquiries effectively and ensure they provide consistent and accurate information. 3. Enhance gondola driver performance: Provide additional training for gondola drivers to improve their singing abilities and overall demeanor. 4. Offer outdoor gondola rides: Offer more outdoor gondola rides to provide a more authentic experience and potentially attract customers who are willing to pay more for a better experience."
967," A customer left us a 3-star review: 'ask to sit by window, even if you aren't vip. n nits a basic, average, vegas buffet. there are some buffets worse than this one, and there's some like bellagio or caesars, which exceeds. so come to this one with an open mind, and expect average food. n nthe service was just ok. the staff will help you more if you're a regular. my server came 2x's. once to give me my drinks, and once to clear some plates. no refill and no chit chat. n nlucky my buffet was free because i'm a platinum player, and got comp'd.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'ask to sit by window, even if you aren't vip. n nits a basic, average, vegas buffet. there are some buffets worse than this one, and there's some like bellagio or caesars, which exceeds. so come to this one with an open mind, and expect average food. n nthe service was just ok. the staff will help you more if you're a regular. my server came 2x's. once to give me my drinks, and once to clear some plates. no refill and no chit chat. n nlucky my buffet was free because i'm a platinum player, and got comp'd.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Seating: Offer the option to request a window seat, even for non-VIP customers. This small gesture could enhance their dining experience. 2. Food Quality: Strive to elevate the buffet offerings to exceed average standards, aiming to compete with high-end buffets like Bellagio or Caesars. 3. Service: Increase interaction with servers by encouraging them to engage in friendly conversation and offer refills more frequently. Offer better service to all customers, not just regulars or VIPs."
881," A customer left us a 3-star review: 'i've been back 4 times since my initial visit, but today's lunch merits a star reduction, due to the underwhelming special tostada today, which was probably 50 imitation crab meat, instead of the promised variety on their special tostada. the san diego tostada was still delicious, but i will begrudge them the krab i reluctantly consumed.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i've been back 4 times since my initial visit, but today's lunch merits a star reduction, due to the underwhelming special tostada today, which was probably 50 imitation crab meat, instead of the promised variety on their special tostada. the san diego tostada was still delicious, but i will begrudge them the krab i reluctantly consumed.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the review, acknowledging the customer's disappointment with the special tostada. Apologize for the inconvenience and assure them that we value their feedback. 2. Address the problem: Investigate the issue with the special tostada, ensuring that the promised variety of ingredients is being used. If there was a mistake, make necessary adjustments to prevent it from happening again. 3. Offer a solution: Offer the customer a complimentary meal or discount on their next visit to make up for the unsatisfactory experience."
1789," A customer left us a 2-star review: 'i'm a fan of the 99 cents only chain. this location is not necessarily one that i'd return to. n npros the entire parking lot slopes into the entrance so you can wheel the cart to and from the store at any angle. they had 3 or 4 cashiers going, so lines went quickly. also found some damn large rubbermaid containers in sets of 2. they were 5.2 cups each i believe. n ncons no bathrooms. only store i've ever seen that has permanently closed the bathrooms to customers. also was lacking in inventory, specifically the brown and serve sausages and the roach poison pellets that we were expressly searching for. we had to go to the store on tropicana to get these items. n nshape up, guys.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i'm a fan of the 99 cents only chain. this location is not necessarily one that i'd return to. n npros the entire parking lot slopes into the entrance so you can wheel the cart to and from the store at any angle. they had 3 or 4 cashiers going, so lines went quickly. also found some damn large rubbermaid containers in sets of 2. they were 5.2 cups each i believe. n ncons no bathrooms. only store i've ever seen that has permanently closed the bathrooms to customers. also was lacking in inventory, specifically the brown and serve sausages and the roach poison pellets that we were expressly searching for. we had to go to the store on tropicana to get these items. n nshape up, guys.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Inventory Management: Ensure that popular items such as brown and serve sausages and roach poison pellets are consistently available. 2. Product Variety: Expand the product range to meet customer expectations and needs. 3. Bathroom Facilities: Consider reopening bathrooms for customer use, if possible, to enhance the overall shopping experience. 4. Store Maintenance: Address the issue of the sloping parking lot to make it more accessible and safe for customers."
1181," A customer left us a 3-star review: 'there are a lot of items on the buffet. not the best i have had nor the worst. went for dinner on 2 21 2013. the pho soup was bland. did not try the hibachi. there were a variety of sushi rolls, but i would not get them again. orange chicken was good. would not rush back.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'there are a lot of items on the buffet. not the best i have had nor the worst. went for dinner on 2 21 2013. the pho soup was bland. did not try the hibachi. there were a variety of sushi rolls, but i would not get them again. orange chicken was good. would not rush back.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Enhance the flavor of the Pho soup to make it more appealing. 2. Offer a more flavorful and diverse selection of sushi rolls to cater to a wider taste preference. 3. Improve the seasoning of the hibachi dishes, if applicable, to ensure a better dining experience for those who choose this option. 4. Maintain the quality of the orange chicken, as it was appreciated by the customer. 5. Consider reaching out to the customer to express our appreciation for their feedback and offer a complimentary dish or experience on their next visit to encourage a return."
1299," A customer left us a 3-star review: 'had a smog and engine flush for 60. the mechanic pointed out that my belt and valve cover gasket needs to be replaced. he said hed do it for 140. uh no... those two parts wouldnt even total 20 and the labor involved isnt difficult at all... one thing i noticed when i got home was that all the liquids were supposed to be topped. off. windshield washer fluid still same, steering fluid same, coolant still same. they jipped me out of 10... oh well they did stuff i didnt want to for my samurai. ill only go here for smog checks.' The customer feels neutral, disapproval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'had a smog and engine flush for 60. the mechanic pointed out that my belt and valve cover gasket needs to be replaced. he said hed do it for 140. uh no... those two parts wouldnt even total 20 and the labor involved isnt difficult at all... one thing i noticed when i got home was that all the liquids were supposed to be topped. off. windshield washer fluid still same, steering fluid same, coolant still same. they jipped me out of 10... oh well they did stuff i didnt want to for my samurai. ill only go here for smog checks.' The customer feels neutral, disapproval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Transparency: Provide a detailed, itemized quote for all services, including parts and labor, before starting any work. This will help build trust and avoid misunderstandings about the cost of services. 2. Accurate estimation: Ensure that our estimates for parts and labor are accurate and competitive. This will help prevent the customer from feeling overcharged. 3. Proper maintenance: Ensure that all fluids are properly topped off after servicing. This will help maintain the vehicle's performance and prevent the customer from feeling that they have been short-changed."
345," A customer left us a 1-star review: 'the food is overpriced and so are the drinks. the atmosphere is not casual and the place is not very inviting. the hostess was not friendly and neither was the staff inside. i did not enjoy coming to this place and i don't think i'll be returning.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the food is overpriced and so are the drinks. the atmosphere is not casual and the place is not very inviting. the hostess was not friendly and neither was the staff inside. i did not enjoy coming to this place and i don't think i'll be returning.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? 1. Address Pricing Concerns: Review your menu pricing and consider offering specials or discounts to make the food and drinks more affordable for customers. 2. Improve Atmosphere: Enhance the ambiance to make it more inviting and casual. This could involve redecorating, playing softer music, or creating a more welcoming environment. 3. Train Staff on Customer Service: Provide training to your staff on how to be friendly, approachable, and attentive to customers. This includes the hostess who greeted the customer upon arrival."
933," A customer left us a 3-star review: 'i have dined at several brazilian churrascaria steakhouses. fogo de choa in houston and dallas are superior to chima. i had four guests for dinner for a total of five. we ordered cocktails, appetizers, wine, and dessert, including our main course. i received the bill for the evening and was charged for six of the dinners. i asked the waitperson to review the bill and before even looking at the bill said, i think i may have charged you for an extra meal, my fingers were acting funny . i think it was done on purpose to pump up the bill and increase the gratuity. maybe it was because we were a group of seniors and we just do not pay attention to that sort of thing. either way, we will not be back.' The customer feels amusement, neutral, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i have dined at several brazilian churrascaria steakhouses. fogo de choa in houston and dallas are superior to chima. i had four guests for dinner for a total of five. we ordered cocktails, appetizers, wine, and dessert, including our main course. i received the bill for the evening and was charged for six of the dinners. i asked the waitperson to review the bill and before even looking at the bill said, i think i may have charged you for an extra meal, my fingers were acting funny . i think it was done on purpose to pump up the bill and increase the gratuity. maybe it was because we were a group of seniors and we just do not pay attention to that sort of thing. either way, we will not be back.' The customer feels amusement, neutral, joy. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your establishment, consider the following steps: 1. Review Bill Accuracy: Ensure that all bills are double-checked for accuracy before they are presented to customers. This will help prevent incidents like the one described in the review from happening. 2. Staff Training: Train your staff to be attentive and responsive to customer concerns. In this case, the waitperson's response to the billing issue may have been perceived as dismissive or unprofessional. 3. Senior Discounts or Special Offers: Offer senior discounts or special deals to attract and retain senior customers."
14," A customer left us a 1-star review: 'we called for hotel reservations. i can't believe how i was spoken to. the young lady must have had chip on her shoulder. i guess she thought i was supposed to be serving her. i hope the stay is more enjoyable than the reservation experience. n njohnny j..' The customer feels joy, optimism, excitement. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'we called for hotel reservations. i can't believe how i was spoken to. the young lady must have had chip on her shoulder. i guess she thought i was supposed to be serving her. i hope the stay is more enjoyable than the reservation experience. n njohnny j..' The customer feels joy, optimism, excitement. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. **Empathy and Respect**: Ensure our staff is trained to treat every customer with kindness, respect, and understanding. This will help create a positive and welcoming environment. 2. **Clear Communication**: Improve communication skills to ensure that customers feel heard and understood. This includes active listening and responding in a clear and concise manner. 3. **Professionalism**: Maintain a high level of professionalism in all interactions, regardless of the situation or the customer's demeanor. This will help maintain a positive image of the hotel."
648," A customer left us a 1-star review: 'back in its heyday in the 1990s, bagels etc was a fantastic place. cheap, friendly, great food. throw in the occasional leonard cohen sighting and it was my go to breakfast and brunch joint. n nso, yeah, this place has been living on its reputation for quite some time. and the prices have gone up, the food has gone downhill, lenny's out on tour, and the service.... well, the service is something truly special. my only guess is that it's been under new management for a while. the service is truly atrocious and unpleasant. memories be damned the last time i went is the last time i will go. n nthe wait was forever and there were empty tables everywhere. the servers didn't even bother looking up from their conversation to help us. we had to track down the manager to complain. and he didn't care. and as already observed the service makes inappropriate and offensive comments. one a previous trip my second to last , the server made some offhand joke about parkinson's disease she was jittery when bringing our coffee when my friend at the table's father is suffering from that horrible disease. they are rude, inefficient and just plain awful. i guess if you like that kind of experience , bagels etc is the place for you. for everyone else, go elsewhere.' The customer feels admiration, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'back in its heyday in the 1990s, bagels etc was a fantastic place. cheap, friendly, great food. throw in the occasional leonard cohen sighting and it was my go to breakfast and brunch joint. n nso, yeah, this place has been living on its reputation for quite some time. and the prices have gone up, the food has gone downhill, lenny's out on tour, and the service.... well, the service is something truly special. my only guess is that it's been under new management for a while. the service is truly atrocious and unpleasant. memories be damned the last time i went is the last time i will go. n nthe wait was forever and there were empty tables everywhere. the servers didn't even bother looking up from their conversation to help us. we had to track down the manager to complain. and he didn't care. and as already observed the service makes inappropriate and offensive comments. one a previous trip my second to last , the server made some offhand joke about parkinson's disease she was jittery when bringing our coffee when my friend at the table's father is suffering from that horrible disease. they are rude, inefficient and just plain awful. i guess if you like that kind of experience , bagels etc is the place for you. for everyone else, go elsewhere.' The customer feels admiration, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Bagels etc, we can focus on the following areas: 1. Service Quality: Train staff to prioritize customer service, be attentive, and responsive. Encourage them to maintain a friendly and respectful demeanor at all times. 2. Efficiency: Reduce wait times by optimizing staffing levels during peak hours, and ensuring that tables are cleared and cleaned promptly. 3. Accessibility and Inclusivity: Provide staff with sensitivity training to avoid making offensive or insensitive comments, especially when dealing with customers who have special needs or sensitive personal situations."
1429," A customer left us a 2-star review: 'it might be a bit early to rate this joint as it's still fairly new... but, because it's new, i can't say that i had a great first impression. n nthumbs up to the atmosphere and decor it was refreshing to see a bar in vegas that didn't look like a typical bar in vegas. i enjoyed the live music definitely a nice touch.. took a peek at the lounge but didn't find it too inviting... n nas for the food, the appetizer selection was great.. the entrees? not so much. had one of the tv dinners. wasn't expecting much so i would say i was indifferent overall. n nour server wasn't exactly friendly and didn't appear to know too much about the menu or what beers they had in stock ordered 3 different beers and they were out . growing pains i'm sure... but i think i'll give it a couple months before i give it another go.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'it might be a bit early to rate this joint as it's still fairly new... but, because it's new, i can't say that i had a great first impression. n nthumbs up to the atmosphere and decor it was refreshing to see a bar in vegas that didn't look like a typical bar in vegas. i enjoyed the live music definitely a nice touch.. took a peek at the lounge but didn't find it too inviting... n nas for the food, the appetizer selection was great.. the entrees? not so much. had one of the tv dinners. wasn't expecting much so i would say i was indifferent overall. n nour server wasn't exactly friendly and didn't appear to know too much about the menu or what beers they had in stock ordered 3 different beers and they were out . growing pains i'm sure... but i think i'll give it a couple months before i give it another go.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Enhance the menu, particularly the entrees, to offer a more diverse and appealing selection. 2. Provide better staff training to ensure servers are knowledgeable about the menu and beverages available. 3. Improve the inviting factor of the lounge area to encourage customers to spend more time there. 4. Address the issue of out-of-stock beers by ensuring better inventory management. 5. Foster a friendlier and more welcoming atmosphere by encouraging staff to be more approachable and attentive to customers."
1108," A customer left us a 3-star review: 'had lunch buffet last week. it was a good meal but still disappointed compared to what i paid. also disappointed that the variety of food is far less than what i expected, maybe because it was lunch, not dinner.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'had lunch buffet last week. it was a good meal but still disappointed compared to what i paid. also disappointed that the variety of food is far less than what i expected, maybe because it was lunch, not dinner.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Acknowledge their feedback: Respond to the review, thank them for their feedback, and express your regret that they felt disappointed. 2. Address their concerns: Explain that you understand their expectations for a diverse buffet selection, especially during lunch hours. Assure them that you are working to increase the variety of food options available during lunch. 3. Offer a solution: Offer a complimentary dinner buffet as a gesture of goodwill, allowing them to experience the full range of your offerings and hopefully change their perception of the value they received."
251," A customer left us a 1-star review: 'small slices, i have been to sbarro all over the place, but this by far was yuckkkkkkk. n ni asked where the cheese and pep slices were and the guy said hidden. before i could even reply he said i keep the pricy stuff out for show. i told him good business but im not there for the stuffed pizza so break out the plain stuff and lets roll. n nthe small slices were warm at best and didn't have much taste, but after 5 hours at a car show with no food or drink this will do.' The customer feels neutral, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'small slices, i have been to sbarro all over the place, but this by far was yuckkkkkkk. n ni asked where the cheese and pep slices were and the guy said hidden. before i could even reply he said i keep the pricy stuff out for show. i told him good business but im not there for the stuffed pizza so break out the plain stuff and lets roll. n nthe small slices were warm at best and didn't have much taste, but after 5 hours at a car show with no food or drink this will do.' The customer feels neutral, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Address the issue of portion size: Offer larger slices or a more generous serving to meet the customer's expectations. 2. Improve communication: Train staff to be more attentive and responsive to customer inquiries. Instead of stating that certain items are ""hidden,"" explain that they are kept fresh and ready to serve upon request. 3. Enhance the taste of the pizza: Work on improving the flavor and quality of the plain cheese and pepperoni slices to make them more appealing to customers."
413," A customer left us a 1-star review: 'britney piece of crap n nthis was a terrible show. britney was bored and barely moved. i will never get that time back that i wasted at her show . save your money, go to a different show. or just sit outside at cabo wabo and people watch, it's much more entertaining!!!!' The customer feels amusement, annoyance, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'britney piece of crap n nthis was a terrible show. britney was bored and barely moved. i will never get that time back that i wasted at her show . save your money, go to a different show. or just sit outside at cabo wabo and people watch, it's much more entertaining!!!!' The customer feels amusement, annoyance, joy. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Acknowledge the customer's feedback: Respond to the review, acknowledging their disappointment and expressing empathy for their experience. 2. Offer a solution: Offer a refund or a complimentary ticket to a future show, if possible, as a gesture of goodwill and an attempt to make amends for their dissatisfaction. 3. Investigate the issue: Inquire about the specific aspects of the show that they found disappointing, such as Britney's performance or the venue, to better understand the root cause of their dissatisfaction."
1150," A customer left us a 3-star review: 'i have been to seasons a lot over the years. it's always pretty solid and they usually have great local deals, which is usually what draws me in. n non this occasion i had friends in from out of town who were in desperate need of ayce food. i suggested seasons and off we went. we got in line which was scarily long and started to wait. we heard rumblings of a free buffet offer and took turns to go to the rewards club booth to sign up. my fella and i already had cards, but we got free buffets and 5 in slot play for signing up newbies, score! n nit took us an hour and a half to get through the line and everyone was getting pretty antsy in line. my friends had a show to get to, so each passing minute was making them nervous about leaving on time. we finally got seated and off they went to scrounge around for a plate of food before they had to run off. the food is always pretty solid for buffet food but i had to deduct a star for slow service and the long line. they did deal with it the best they could as the servers and the rest of the staff were obviously overwhelmed with large amount of people filtering in and out because of the promotion. they definitely need to account for this and staff more people on the weekends. n nall in all, a solid buffet that i usually suggest to friends and family when they're looking for good food on the cheap. bets of all, they have chocolate covered strawberries. i know, the simple pleasures.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i have been to seasons a lot over the years. it's always pretty solid and they usually have great local deals, which is usually what draws me in. n non this occasion i had friends in from out of town who were in desperate need of ayce food. i suggested seasons and off we went. we got in line which was scarily long and started to wait. we heard rumblings of a free buffet offer and took turns to go to the rewards club booth to sign up. my fella and i already had cards, but we got free buffets and 5 in slot play for signing up newbies, score! n nit took us an hour and a half to get through the line and everyone was getting pretty antsy in line. my friends had a show to get to, so each passing minute was making them nervous about leaving on time. we finally got seated and off they went to scrounge around for a plate of food before they had to run off. the food is always pretty solid for buffet food but i had to deduct a star for slow service and the long line. they did deal with it the best they could as the servers and the rest of the staff were obviously overwhelmed with large amount of people filtering in and out because of the promotion. they definitely need to account for this and staff more people on the weekends. n nall in all, a solid buffet that i usually suggest to friends and family when they're looking for good food on the cheap. bets of all, they have chocolate covered strawberries. i know, the simple pleasures.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve Service Speed: Address the long wait times by staffing more servers during weekends and peak hours to manage the large influx of customers, especially during promotions. 2. Communicate Promotions Better: Make sure customers are aware of promotions in advance, so they can plan their visits accordingly and avoid last-minute rushes. 3. Manage Expectations: Clearly communicate the potential wait times during promotions to customers, so they can make informed decisions about their visit."
1191," A customer left us a 3-star review: 'par to sub par for a ayce sushi bar. nnice atmosphere, decorating, lighting, outside seating, and open till 3am, are some of the selling points, but their fish pieces are small, sushi rice was borderline and their sashimi salad was a sad excuse. nunlike other ayce, their soft shell crab is not included in the 27 price tag. ntheir one redeeming item was their pork belly . pretty incredible, actually. ive never seen this item at other sushi bars, but after eating their sushi i understand why they added it to the menu.... ni suspect it's their only reason for success.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'par to sub par for a ayce sushi bar. nnice atmosphere, decorating, lighting, outside seating, and open till 3am, are some of the selling points, but their fish pieces are small, sushi rice was borderline and their sashimi salad was a sad excuse. nunlike other ayce, their soft shell crab is not included in the 27 price tag. ntheir one redeeming item was their pork belly . pretty incredible, actually. ive never seen this item at other sushi bars, but after eating their sushi i understand why they added it to the menu.... ni suspect it's their only reason for success.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality of Sushi: Improve the quality and size of the fish pieces, and ensure the sushi rice is of high quality and well-prepared. 2. Sashimi Salad: Enhance the presentation and quality of the sashimi salad. 3. All-You-Can-Eat (AYCE) Concept: Review the AYCE pricing structure to include items like soft shell crab in the price tag."
1005," A customer left us a 3-star review: 'the food is really good, especially the bbq roll appetizer. i would have given them at least 4 stars if it weren't for the fact that i felt like i was being recruited into a cult during my dining experience. it was creepy. i researched the place and it is associated with supreme master ching hai organization and on every shelf there is literature about it, and the tv is droning on with the station that the cult broadcasts from. i really don't like when businesses mix religion with their product, i think it's really annoying and offensive. i don't mind a message promoting the reasons vegetarianism is healthful and compassionate toward life, but the cult thing is a bit much. i liked the food well enough to go back, but i won't go back because of the weird vibe. that's a shame.' The customer feels annoyance, disgust, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'the food is really good, especially the bbq roll appetizer. i would have given them at least 4 stars if it weren't for the fact that i felt like i was being recruited into a cult during my dining experience. it was creepy. i researched the place and it is associated with supreme master ching hai organization and on every shelf there is literature about it, and the tv is droning on with the station that the cult broadcasts from. i really don't like when businesses mix religion with their product, i think it's really annoying and offensive. i don't mind a message promoting the reasons vegetarianism is healthful and compassionate toward life, but the cult thing is a bit much. i liked the food well enough to go back, but i won't go back because of the weird vibe. that's a shame.' The customer feels annoyance, disgust, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, it would be best to separate the religious or philosophical messaging from the dining experience. Here are some suggestions: 1. Create a designated area for religious or philosophical literature and materials, separate from the dining area. This could be a quiet room or a separate section of the restaurant where customers can access the information if they are interested. 2. Offer a choice between a regular TV channel and a channel that broadcasts the cult's programming. This would allow customers who are not interested in the cult's message to avoid it during their dining experience. 3. Train staff to be sensitive to customers' preferences and feelings about religious or philosophical discussions."
1163," A customer left us a 3-star review: 'it was an average restaurant. mill gravy is to sweet and as other reviewer stated needs more pepper and really could use chunks of sausage. the smoked sausage was very good, would love the gravy with it in it. for breakfast the price is right. service was great i'd give our girl a 5 star as she was prompt and nice, took good care of her customers. our food was delivered very very fast i was shocked.' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'it was an average restaurant. mill gravy is to sweet and as other reviewer stated needs more pepper and really could use chunks of sausage. the smoked sausage was very good, would love the gravy with it in it. for breakfast the price is right. service was great i'd give our girl a 5 star as she was prompt and nice, took good care of her customers. our food was delivered very very fast i was shocked.' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Mill Gravy: Adjust the sweetness level and add more pepper and chunks of sausage to make it more flavorful, especially for those who prefer a savory gravy. 2. Mill Gravy with Smoked Sausage: Consider incorporating the smoked sausage into the gravy to create a more cohesive dish that the customer seems to prefer. 3. Menu Pricing: Maintain the competitive pricing for breakfast items, as the customer appreciates the value."
1877," A customer left us a 2-star review: 'i was passing through phoenix when i was searching for an indian restaurant and my gps pointed me to this place. the ambiance is very ordinary and they could definitely do better job with it. n nservice was reasonably prompt. they didnt ask me for a spice level when they took my order. i found the food bland for my taste. could have done with more spice and salt. the food is alright nothing out of the ordinary.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i was passing through phoenix when i was searching for an indian restaurant and my gps pointed me to this place. the ambiance is very ordinary and they could definitely do better job with it. n nservice was reasonably prompt. they didnt ask me for a spice level when they took my order. i found the food bland for my taste. could have done with more spice and salt. the food is alright nothing out of the ordinary.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Ambiance: Enhance the restaurant's decor and atmosphere to make it more appealing and inviting. 2. Spice Level: Implement a system to ask customers about their preferred spice level when taking orders, ensuring that their food is tailored to their taste preferences. 3. Communication: Improve communication with customers by asking if they have any specific dietary requirements or preferences when they place their order. 4. Training: Provide additional training to staff on the importance of asking about spice level and dietary requirements, and the impact it has on customer satisfaction."
1736," A customer left us a 2-star review: 'i have been getting flyers, mailers, etc., from angelina's for a couple of years and have always wanted to try it. ordered the special, 18 pizza and 20 wings, for delivery for me and my kids on a friday night. n ndelivery was faster than promised they had said 45 minutes to an hour and my order arrived in just over 30 minutes , and the food was obviously fresh and hot, which really got my hopes up. unfortunately, that was where the goodness ended. n nthe pizza was a sub par new york ish style with nothing amazing about it. it was thin, gooey and mushy in the middle and super crispy, dark and overdone, on the outer crust. the wings were soggy that does not mean saucy and not crunchy i like my wings crisp and deemed in sauce and they carried a strong, almost overpowering, flavor of freezer burn. i love wings and can typically down 2 dozen in a sitting. i choked down 5, hoping each one might get better, before i called it quits. my son, who also loves wings, only ate one and politely turned down any more. needless to say, a meal that me and my 2 boys would have typically decimated with no chance of leftovers had 14 wings and 1 3 of a pizza leftover. n nthe ranch was awesome though. get some of that for sure.' The customer feels desire, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i have been getting flyers, mailers, etc., from angelina's for a couple of years and have always wanted to try it. ordered the special, 18 pizza and 20 wings, for delivery for me and my kids on a friday night. n ndelivery was faster than promised they had said 45 minutes to an hour and my order arrived in just over 30 minutes , and the food was obviously fresh and hot, which really got my hopes up. unfortunately, that was where the goodness ended. n nthe pizza was a sub par new york ish style with nothing amazing about it. it was thin, gooey and mushy in the middle and super crispy, dark and overdone, on the outer crust. the wings were soggy that does not mean saucy and not crunchy i like my wings crisp and deemed in sauce and they carried a strong, almost overpowering, flavor of freezer burn. i love wings and can typically down 2 dozen in a sitting. i choked down 5, hoping each one might get better, before i called it quits. my son, who also loves wings, only ate one and politely turned down any more. needless to say, a meal that me and my 2 boys would have typically decimated with no chance of leftovers had 14 wings and 1 3 of a pizza leftover. n nthe ranch was awesome though. get some of that for sure.' The customer feels desire, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve Pizza Quality: The customer mentioned the pizza was subpar, thin, gooey, and mushy in the middle, and overdone on the outer crust. We could consider adjusting our pizza recipe or cooking process to address these issues. 2. Enhance Wing Quality: The customer found the wings soggy, not crunchy, and with a strong freezer burn flavor. We could improve the preparation and storage of our wings to ensure they are fresh, crispy, and flavorful."
1292," A customer left us a 3-star review: 'i've been here a couple of times with my dad for dinner. this place serves pretty good dish. i didn't quite like the fried pork dish. i can never tell if i'm eating fat or meat. other dishes aren't bad.' The customer feels admiration, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i've been here a couple of times with my dad for dinner. this place serves pretty good dish. i didn't quite like the fried pork dish. i can never tell if i'm eating fat or meat. other dishes aren't bad.' The customer feels admiration, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Clarify the cooking process: Address the customer's concern about the fried pork dish by ensuring that the cooking process is clear and consistent. This may involve adjusting the cooking method to reduce the presence of fat or providing more detailed information about the dish's preparation. 2. Improve dish consistency: Ensure that the quality and taste of dishes are consistent across all orders. This may involve training staff to follow recipes more closely or implementing quality control measures in the kitchen."
694," A customer left us a 3-star review: 'they have great sandwiches and 2 free egg rolls with a yelp check in? yes please! n nmy only complaint is that the egg rolls were not up to par. they seemed to have a funny after taste and are not the typical vietnamese egg rolls i'm used to eating. n ni have been to this restaurant twice. the food overall being good with good portion sizes. prices are on par and very reasonable. n nthe service was good but i did have to wait a bit for more water.' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'they have great sandwiches and 2 free egg rolls with a yelp check in? yes please! n nmy only complaint is that the egg rolls were not up to par. they seemed to have a funny after taste and are not the typical vietnamese egg rolls i'm used to eating. n ni have been to this restaurant twice. the food overall being good with good portion sizes. prices are on par and very reasonable. n nthe service was good but i did have to wait a bit for more water.' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Address the specific issue: Investigate the cause of the ""funny aftertaste"" in the egg rolls. This could involve checking the quality of ingredients, storage conditions, or cooking methods. If necessary, adjust these factors to better match the customer's expectations. 2. Maintain consistency: Ensure that the egg rolls consistently meet the customer's expectations of authentic Vietnamese egg rolls. This may involve training staff or adjusting recipes. 3. Improve communication: Make sure that customers are aware of any changes to menu items or ingredients. This can help manage expectations and reduce the likelihood of disappointment."
128," A customer left us a 1-star review: 'got my pedicure and manicure done less then 15 minutes. the fastest mani pedi i ever experienced. i was very disapointed. i could just go buy the nail polish from drug store and paint myself. i went in and expected to file cut, dead skin or push back and perhaps an oil hand massage but nope, just two layers painted and finished coated then tah dah! done!...oh and one of my thump nail got some bobble in it. theres nothing more that i hate is to see bobble in my nails. she got another client and start doing her nail and totally abandon me at the freezing air drying station. i was like am i done here? hello? dont waste your time and money! go buy nail polish and paint yourself. you can do it better then they can lol' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'got my pedicure and manicure done less then 15 minutes. the fastest mani pedi i ever experienced. i was very disapointed. i could just go buy the nail polish from drug store and paint myself. i went in and expected to file cut, dead skin or push back and perhaps an oil hand massage but nope, just two layers painted and finished coated then tah dah! done!...oh and one of my thump nail got some bobble in it. theres nothing more that i hate is to see bobble in my nails. she got another client and start doing her nail and totally abandon me at the freezing air drying station. i was like am i done here? hello? dont waste your time and money! go buy nail polish and paint yourself. you can do it better then they can lol' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can make the following changes: 1. Enhance the service duration: Ensure that each service (pedicure and manicure) takes a reasonable amount of time, not less than 15 minutes. 2. Provide a comprehensive service: Include filing, cuticle work, dead skin removal, push back, and an oil hand massage as part of the standard service. 3. Improve communication: Make sure that the technician checks in with the customer throughout the service to address any concerns or questions they may have."
1450," A customer left us a 2-star review: 'the fry bread is good, but it is overpriced and the service is horrible! the fact that they gave a giant tip jar is hilarious, since they just take your money and call out your name when it's ready. i guess you're tipping for the indifferent service that is border line rude and obnoxious. won't be going back.' The customer feels amusement, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the fry bread is good, but it is overpriced and the service is horrible! the fact that they gave a giant tip jar is hilarious, since they just take your money and call out your name when it's ready. i guess you're tipping for the indifferent service that is border line rude and obnoxious. won't be going back.' The customer feels amusement, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can focus on the following areas: 1. Pricing: Review the pricing of our fry bread to ensure it is competitive and offers value to customers. 2. Service: Train staff to provide friendly, attentive, and respectful service. This includes greeting customers warmly, addressing their needs promptly, and being courteous throughout the interaction. 3. Communication: Improve communication with customers by clearly announcing orders when they are ready, and finding a more subtle way to present the tip jar, if necessary."
931," A customer left us a 3-star review: 'i had the free range chicken, which was ok. although it was very tender, i thought there was going to be more flavor. the bar cheese bread was good. the mussles were delicious. the cheesecake was probably my favorite here.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i had the free range chicken, which was ok. although it was very tender, i thought there was going to be more flavor. the bar cheese bread was good. the mussles were delicious. the cheesecake was probably my favorite here.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience, we could focus on increasing the flavor profile of our free-range chicken dishes. This could be achieved by adjusting seasonings, marinades, or cooking methods to bring out more depth and richness in the dish. Additionally, we could consider offering a variety of sauce options to complement the chicken and allow customers to customize their meal to their taste preferences. Furthermore, we could explore ways to elevate the presentation of our dishes, as visual appeal can greatly enhance the dining experience. Lastly, we could consider offering a wider selection of desserts, as the customer particularly enjoyed the cheesecake. Offering more options in this category might encourage repeat visits."
1666," A customer left us a 2-star review: 'i went there for the lunch deals only, but i can't say i'm impressed with the food. service there is really nice and their lunch portions are filling, but their pasta is very overcooked. it's also a bit dark inside the place, but it's nice and quiet for the most part.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i went there for the lunch deals only, but i can't say i'm impressed with the food. service there is really nice and their lunch portions are filling, but their pasta is very overcooked. it's also a bit dark inside the place, but it's nice and quiet for the most part.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Ensure the pasta is cooked al dente to meet customer expectations. This may involve adjusting cooking times or techniques. 2. Ambiance: Improve the lighting to make the interior less dark, creating a more inviting atmosphere. 3. Consistency: Strive for consistency in all aspects of service, including food quality, to maintain customer satisfaction. 4. Communication: Consider reaching out to the customer to acknowledge their feedback and express appreciation for their patronage. Offer a complimentary meal or discount on their next visit to show goodwill and encourage future business."
1514," A customer left us a 2-star review: 'walked in on a sat. night about 3 weeks ago and headed right to the bar. sat there for a good 10 15 min. with both bartenders looking at me but not acknowledging me. finally, one says did you want to order something? .... i said that was the plan and then he says oh, why didn't the hostess give you a menu? i hate it when they do that .... ok, i've walked into a lot of restaurants and headed right to the bar and never has a hostess chased me down to give me a menu... it was a lame excuse to make up for the fact that i was being ignored. ordered a glass of wine and the meat cheese board, nothing special.' The customer feels annoyance, anger, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'walked in on a sat. night about 3 weeks ago and headed right to the bar. sat there for a good 10 15 min. with both bartenders looking at me but not acknowledging me. finally, one says did you want to order something? .... i said that was the plan and then he says oh, why didn't the hostess give you a menu? i hate it when they do that .... ok, i've walked into a lot of restaurants and headed right to the bar and never has a hostess chased me down to give me a menu... it was a lame excuse to make up for the fact that i was being ignored. ordered a glass of wine and the meat cheese board, nothing special.' The customer feels annoyance, anger, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider implementing the following changes: 1. Train staff to acknowledge customers promptly upon entering the establishment, especially at the bar. 2. Ensure that all staff members are aware of the policy regarding seating customers at the bar and providing menus. 3. Encourage staff to be proactive in offering menus and drinks to customers at the bar, rather than waiting for customers to initiate the conversation. 4. Review and improve staff communication skills, particularly in situations where customers may feel ignored or neglected."
663," A customer left us a 1-star review: 'this is easily the most overrated 5 stars on yelp and leaves me quite puzzled. the sushi was mediocre at best so i don't know what the fuss is over the master chef. service? for a four diamond restaurant, it was definitely subpar. we were there on a very slow night with about 80 of the restaurant empty and 2 people sitting at the sushi bar, yet took 30 minutes to get our appetizers. we ordered a couple of rolls which also took awhile, but was not memorable at all. the hot entrees lamb and kobe short ribs were very good, but the damage had been done and our experience had been ruined by the time they came out. i don't mind paying up for a good dining experience so i was lured in by the high ratings of this restaurant, but i did not get what i paid for. truth be told, this a 3 star restaurant, but considering the prices and the overly enthusiastic 5 star ratings, i feel a 1 star was appropriate to balance out the reviews.' The customer feels confusion, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'this is easily the most overrated 5 stars on yelp and leaves me quite puzzled. the sushi was mediocre at best so i don't know what the fuss is over the master chef. service? for a four diamond restaurant, it was definitely subpar. we were there on a very slow night with about 80 of the restaurant empty and 2 people sitting at the sushi bar, yet took 30 minutes to get our appetizers. we ordered a couple of rolls which also took awhile, but was not memorable at all. the hot entrees lamb and kobe short ribs were very good, but the damage had been done and our experience had been ruined by the time they came out. i don't mind paying up for a good dining experience so i was lured in by the high ratings of this restaurant, but i did not get what i paid for. truth be told, this a 3 star restaurant, but considering the prices and the overly enthusiastic 5 star ratings, i feel a 1 star was appropriate to balance out the reviews.' The customer feels confusion, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Consistency in Quality: Ensure that the sushi and sushi rolls meet the customer's expectations for quality and taste. This may involve reevaluating our sushi preparation methods and ingredients. 2. Improve Service Speed: Reduce the wait time for appetizers and sushi rolls by streamlining the kitchen process and improving communication between the kitchen and the dining area. 3. Enhance Service Quality: Train staff to provide exceptional service, especially during slow nights when the restaurant is less busy. This includes being attentive, responsive, and proactive in addressing customer needs."
1716," A customer left us a 2-star review: 'outside the establishment, taped to the window is a sign do not leave valuables in car. i took note, but when they had it posted again inside the restaurant, i made sure to go back and grab anything that even looked remotely interesting to the zombies that were milling about. n nlittle did i know that the real robbery would occur after we got our food. n nthe curry was very thin, almost water. all of the dishes came on shallow plates, five dishes later the three of us were still a bit hungry. the spicy beef salad was drenched in sweet dressing. n ni've definitely had better. they seem to be doing ok, judging by all of the celebrity photos and the fact that there were several large groups there that night. but i don't see a reason to go back.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'outside the establishment, taped to the window is a sign do not leave valuables in car. i took note, but when they had it posted again inside the restaurant, i made sure to go back and grab anything that even looked remotely interesting to the zombies that were milling about. n nlittle did i know that the real robbery would occur after we got our food. n nthe curry was very thin, almost water. all of the dishes came on shallow plates, five dishes later the three of us were still a bit hungry. the spicy beef salad was drenched in sweet dressing. n ni've definitely had better. they seem to be doing ok, judging by all of the celebrity photos and the fact that there were several large groups there that night. but i don't see a reason to go back.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve the quality of the food, particularly the curry and spicy beef salad, by ensuring a richer, more flavorful, and less watery consistency. 2. Use deeper plates for dishes to prevent customers from feeling unsatisfied due to the appearance of small portions. 3. Address the issue of perceived insecurity by removing or repositioning the 'do not leave valuables in car' sign, and ensuring that the restaurant is a safe and secure environment for customers. 4. Consider offering a complimentary dish or dessert to address the customer's hunger after their meal."
1497," A customer left us a 2-star review: 'just another corporate yogurt place. n nevery time i've been to the chandler whole foods in this same shopping center, i'd drive past orange leaf and remind myself i still needed to try the place. n nwell, friday night, finally stopped in here. n nnice, open spacious set up. comfy padded chairs. brightly lit and seemed clean. n nhuge variety of flavors that night 17 , two dairy free options and one nsa with cute names like snickerdoodle tastes as happy as it sounds! and pineapple don't let the spikes fool you, it's tasty! n nif there's one thing i despise about self serve yogurt joints it's sample cup hoarders. oh, you say your shop's going green? just stop, please. especially if there's no recycling bin or reusable containers available for purchase! n nit's even more annoying when you have to ask for them and an employee looks at you like you just murdered their first born. n nthe disgruntled employee who didn't greet anyone, by the way, she looked like she was in sheer pain gave us each one. yes, one each. hello, dispenser contamination! gross. n nyou run a yogurt shop customers want to try your product. just put a bin of cups out like everyone else does. n nas far as the yogurt goes, it was great. i mixed pineapple and coconut together, two flavors i can never seem to find! dude had the snickerdoodle, which yes, tasted as happy as it sounds. n ntoppings bar is kind of weak, and the fruit didn't seem fresh. great variety of boba flavors though, most i've seen in the area. n nwith froyo shops on almost every corner in the valley, not sure i'd go out of my way to come here again.' The customer feels joy, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'just another corporate yogurt place. n nevery time i've been to the chandler whole foods in this same shopping center, i'd drive past orange leaf and remind myself i still needed to try the place. n nwell, friday night, finally stopped in here. n nnice, open spacious set up. comfy padded chairs. brightly lit and seemed clean. n nhuge variety of flavors that night 17 , two dairy free options and one nsa with cute names like snickerdoodle tastes as happy as it sounds! and pineapple don't let the spikes fool you, it's tasty! n nif there's one thing i despise about self serve yogurt joints it's sample cup hoarders. oh, you say your shop's going green? just stop, please. especially if there's no recycling bin or reusable containers available for purchase! n nit's even more annoying when you have to ask for them and an employee looks at you like you just murdered their first born. n nthe disgruntled employee who didn't greet anyone, by the way, she looked like she was in sheer pain gave us each one. yes, one each. hello, dispenser contamination! gross. n nyou run a yogurt shop customers want to try your product. just put a bin of cups out like everyone else does. n nas far as the yogurt goes, it was great. i mixed pineapple and coconut together, two flavors i can never seem to find! dude had the snickerdoodle, which yes, tasted as happy as it sounds. n ntoppings bar is kind of weak, and the fruit didn't seem fresh. great variety of boba flavors though, most i've seen in the area. n nwith froyo shops on almost every corner in the valley, not sure i'd go out of my way to come here again.' The customer feels joy, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Employee Training: Train employees to be more welcoming and attentive to customers. This includes greeting customers upon entry, offering assistance when needed, and providing a positive and friendly atmosphere. 2. Sample Cups: Provide a bin of cups for customers to try the yogurt flavors. This will encourage customers to sample more flavors and potentially increase sales. 3. Reusable Containers: Offer reusable containers for sale to customers who are concerned about the environment. This will help reduce waste and show that we are environmentally conscious."
1091," A customer left us a 3-star review: 'average sushi. young crowd. good happy hour. much better sushi can be had elsewhere, but it can be quite the swinging scene if you are into that sort of thing. i used to come here when i was in college if that tells you anything...' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'average sushi. young crowd. good happy hour. much better sushi can be had elsewhere, but it can be quite the swinging scene if you are into that sort of thing. i used to come here when i was in college if that tells you anything...' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on enhancing the quality of our sushi to meet their expectations for a higher standard. This could involve sourcing better ingredients, improving preparation techniques, or hiring a sushi chef with more experience. Additionally, we could aim to create a more welcoming and relaxed atmosphere that appeals to a wider range of customers, while still maintaining our lively happy hour vibe. Lastly, we could consider offering special promotions or loyalty rewards to encourage repeat visits and build a stronger connection with our customers."
1940," A customer left us a 2-star review: 'was short on time, so gave this a shot. i will say that me and my gal are lightweight when it comes to eatin and usually split a dinner. also, think the last time i went to a buffet was 1983. n nwe went for brunch, it was 23 per, and 4 us, that aint worth it if you dont eat much. my gal got the 2.50 unlimited champaign option sundays only . which we ripped them off and shared! shhhh . n nfood was ok. i saw nothing run out. lots of selection. omletts took a while, but they were the best attraction there. n nservice was fast great. 5mins to get in. place was 1 2 empty. if it was under 20 id recommend it. otherwise. this place falls just below average.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'was short on time, so gave this a shot. i will say that me and my gal are lightweight when it comes to eatin and usually split a dinner. also, think the last time i went to a buffet was 1983. n nwe went for brunch, it was 23 per, and 4 us, that aint worth it if you dont eat much. my gal got the 2.50 unlimited champaign option sundays only . which we ripped them off and shared! shhhh . n nfood was ok. i saw nothing run out. lots of selection. omletts took a while, but they were the best attraction there. n nservice was fast great. 5mins to get in. place was 1 2 empty. if it was under 20 id recommend it. otherwise. this place falls just below average.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following: 1. Offer more affordable pricing options for smaller parties, especially during brunch hours. The customer felt that the price was not worth it for a light eater. 2. Highlight the value of the buffet, emphasizing the variety and quality of the food, especially the omelettes which the customer praised. 3. Consider offering a promotion or discount for returning customers, as the customer mentioned it had been a long time since they visited a buffet. 4. Improve communication about special offers, such as the unlimited champagne option on Sundays, to ensure customers are aware of these deals."
91," A customer left us a 1-star review: 'we went today for mothers day and wow the food and service was the worst experience ever ! people around our table were waiting for a hour for food ! half the food came out and was wrong and we sent it back ! it came out with the rest 20 minutes later cold and the steak and eggs were seriously cold! worst service ever server never asked us if we wanted another drink or refilled our water glasses or our kids glasses ! love the atmosphere but would rather eat brunch at dennys !' The customer feels disappointment, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'we went today for mothers day and wow the food and service was the worst experience ever ! people around our table were waiting for a hour for food ! half the food came out and was wrong and we sent it back ! it came out with the rest 20 minutes later cold and the steak and eggs were seriously cold! worst service ever server never asked us if we wanted another drink or refilled our water glasses or our kids glasses ! love the atmosphere but would rather eat brunch at dennys !' The customer feels disappointment, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? 1. Apologize Sincerely: Acknowledge the customer's negative experience and express genuine regret for the inconvenience caused. 2. Investigate the Issue: Look into the specific issues mentioned in the review, such as long wait times, incorrect orders, and cold food. Identify the root causes and take corrective actions to prevent recurrence. 3. Improve Food Preparation and Service Speed: Ensure that food is prepared efficiently and served promptly. Consider implementing a system to track orders and notify the kitchen when an order is ready to be served."
953," A customer left us a 3-star review: 'let me preface this review by saying i got a groupon, had i paid regular price for admission i think i would have been disappointed. however for 15 for both of us we had a great time! it is off the beaten path of the strip and was a fun different kind of museum experience. i really liked the portion that gave history on the porn industry and first amendment, that was very interesting. n nbe sure to check out the sculpture of the 1,000 penny penis, a must see for sure! also, they have some props from the star wars film which was pretty fun to see. however, it really could have been curated better. some of the information on the time lines were confusing, for example why are they telling me about marijuana law, did i miss something? n noverall, it was a fun off strip thing to do but unless you want to sit down and watch some vintage porno movies on the second floor it'll only take about an hour to see.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'let me preface this review by saying i got a groupon, had i paid regular price for admission i think i would have been disappointed. however for 15 for both of us we had a great time! it is off the beaten path of the strip and was a fun different kind of museum experience. i really liked the portion that gave history on the porn industry and first amendment, that was very interesting. n nbe sure to check out the sculpture of the 1,000 penny penis, a must see for sure! also, they have some props from the star wars film which was pretty fun to see. however, it really could have been curated better. some of the information on the time lines were confusing, for example why are they telling me about marijuana law, did i miss something? n noverall, it was a fun off strip thing to do but unless you want to sit down and watch some vintage porno movies on the second floor it'll only take about an hour to see.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Clarify the museum's content: Ensure that the information provided is clear and easy to understand, especially when discussing topics like marijuana law in the context of the museum's focus on the porn industry and First Amendment. 2. Improve signage and explanations: Provide clearer signage and explanations for exhibits to help visitors better understand the connections between different topics and the museum's overall theme. 3. Offer guided tours: Offering guided tours could help visitors better understand the museum's content and context, making their experience more enjoyable and informative."
836," A customer left us a 3-star review: 'just like any other platos the move gives them a bigger selection of the usual 'in' fashion. it was kind of like forever 21 tho with the styles that are popular atm. i'm not into shirts that cover half a nipple haha they had some great shoes tho, so somewhere there's something you'd like. n nhowever a few of the workers not all are just rude and their tone of voice is very dry, and demeaning. i'll never come here again.' The customer feels amusement, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'just like any other platos the move gives them a bigger selection of the usual 'in' fashion. it was kind of like forever 21 tho with the styles that are popular atm. i'm not into shirts that cover half a nipple haha they had some great shoes tho, so somewhere there's something you'd like. n nhowever a few of the workers not all are just rude and their tone of voice is very dry, and demeaning. i'll never come here again.' The customer feels amusement, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Fashion Selection: While we aim to offer a wide variety of popular styles, we can consider offering a more diverse range to cater to a broader audience. This might include options that are less revealing, as mentioned in the review. 2. Staff Attitude: It's crucial to ensure that all our staff members maintain a friendly, welcoming, and respectful tone of voice. Training sessions could be conducted to emphasize the importance of customer service and handling feedback constructively. 3. Customer Feedback: Encourage customers to share their feedback, both positive and negative, as it provides valuable insights for improvement."
1792," A customer left us a 2-star review: 'stayed last weekend and did not enjoy. i am a marriott rewards member and have to say that i got better service staying at a fairfield. room was not cleaned despite calling room service twice. light switches in room did not work. either all lights on or off. elevator access with room key was a joke because it often did not work right. never received bill portfolio thru email despite multiple calls. system not working and transferred to another number to leave a message. would recommend not staying here.' The customer feels amusement, joy, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'stayed last weekend and did not enjoy. i am a marriott rewards member and have to say that i got better service staying at a fairfield. room was not cleaned despite calling room service twice. light switches in room did not work. either all lights on or off. elevator access with room key was a joke because it often did not work right. never received bill portfolio thru email despite multiple calls. system not working and transferred to another number to leave a message. would recommend not staying here.' The customer feels amusement, joy, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Room Cleanliness: Ensure rooms are thoroughly cleaned and maintained to a high standard. 2. Room Service: Improve the responsiveness and efficiency of room service, addressing issues promptly and effectively. 3. Lighting: Inspect and repair any faulty light switches to ensure they function properly. 4. Elevator Access: Address any issues with the elevator system to ensure smooth and reliable access for guests. 5. Communication: Improve the efficiency and effectiveness of our communication systems, ensuring that guests receive accurate and timely information, such as bill portfolios via email."
1639," A customer left us a 2-star review: 'my wife and i came here several years ago and loved the place. we decided to stop by again and what a mistake it was. the food selection was very limited. the taste was ok. i was anticipating to have lobster tail but apparently they did away with it. we were disappointed. one good thing, there was no line. we were seated immediately on a saturday night for dinner.' The customer feels disappointment, love, sadness. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'my wife and i came here several years ago and loved the place. we decided to stop by again and what a mistake it was. the food selection was very limited. the taste was ok. i was anticipating to have lobster tail but apparently they did away with it. we were disappointed. one good thing, there was no line. we were seated immediately on a saturday night for dinner.' The customer feels disappointment, love, sadness. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Acknowledge their feedback: Respond to the review, thanking them for their feedback and expressing regret that their recent visit did not meet their expectations. 2. Address their concerns: Explain that the menu may have changed since their last visit, and apologize for the disappointment caused by the absence of the lobster tail dish. Offer to discuss alternative options that may appeal to them. 3. Offer a solution: Invite them to return for a complimentary meal, where they can sample a selection of dishes from the current menu and have the opportunity to enjoy their favorite dishes once again."
62," A customer left us a 1-star review: 'first of all, it's an absolute crime that in a city this size, there are not cabs available on the street. in one of the main bar districts, at 2 3 am when places are closing up, there are no taxis patrolling around? seriously?? do you actually want to make money or are you just in business as a hobby? n nsecond, how about when we call for a cab, you actually fucking send one, assholes? n nwe waited thirty minutes and called again, received assurances that the cab was on its way, waited another fifteen minutes, and then gave up. thanks to yellow cab, we had to hoof it 1.5 miles back to our hotel, which normally would not be the end of the world, but it was 3 30 am, we were all dead tired, and my one poor friend has a bum knee. n nso fuck you, yellow cab. i'm putting the green cab number in my phone and we'll be trying them next time.' The customer feels annoyance, anger, gratitude. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'first of all, it's an absolute crime that in a city this size, there are not cabs available on the street. in one of the main bar districts, at 2 3 am when places are closing up, there are no taxis patrolling around? seriously?? do you actually want to make money or are you just in business as a hobby? n nsecond, how about when we call for a cab, you actually fucking send one, assholes? n nwe waited thirty minutes and called again, received assurances that the cab was on its way, waited another fifteen minutes, and then gave up. thanks to yellow cab, we had to hoof it 1.5 miles back to our hotel, which normally would not be the end of the world, but it was 3 30 am, we were all dead tired, and my one poor friend has a bum knee. n nso fuck you, yellow cab. i'm putting the green cab number in my phone and we'll be trying them next time.' The customer feels annoyance, anger, gratitude. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Availability: Ensure that taxis are readily available in high-traffic areas, especially during late-night hours when bars close. This could involve increasing the number of taxis in these areas or implementing a more efficient dispatch system. 2. Reliability: Improve the reliability of our service by ensuring that dispatched taxis arrive promptly. This could involve better communication between dispatch and drivers, as well as implementing penalties for late arrivals. 3. Customer Service: Apologize for the inconvenience caused and express empathy for the customer's situation."
622," A customer left us a 1-star review: 'before pino's was renovated, it was a tiny, unpretentious, hole in the wall restaurant with a friendly atmosphere, and amazing italian food. it was also a byob, which i love. this was our go to restaurant. n nafter pino's was renovated, there was a complete transformation. while the interior is now very nice, it's no longer a byob, and the staff is full of attitude, which seems to stem from the total arrogance of pino himself. n non our most recent visit, we were a party of four with reservations at 7 30 pm. we arrived at 7 25, and weren't even acknowledged until 7 40 pm. pino was playing maitre d', and when he finally acknowledged our presence he seemed totally clueless and was overtly un apologetic. there were no open tables, despite having reservations. when 8 00 pm rolled around, i was frantically calling other local restaurants to see if we could get in. no such luck, since it was prime dining time on saturday night. finally, around 8 30 pm, the waitstaff brought a two person table up from the basement, crowded four chairs around it and jammed it into the middle of the restaurant for us to sit in. pino then literally threw our menu's at us, and walked away. not so much as a free drink for our inconvenience. n nthe food is still good here, but i refuse to give my money to someone who clearly does not appreciate your business. there are so many good restaurants in the area, with owners chefs who are happy to have you. next time you think about going here, walk an extra block to the point brugge cafe.' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'before pino's was renovated, it was a tiny, unpretentious, hole in the wall restaurant with a friendly atmosphere, and amazing italian food. it was also a byob, which i love. this was our go to restaurant. n nafter pino's was renovated, there was a complete transformation. while the interior is now very nice, it's no longer a byob, and the staff is full of attitude, which seems to stem from the total arrogance of pino himself. n non our most recent visit, we were a party of four with reservations at 7 30 pm. we arrived at 7 25, and weren't even acknowledged until 7 40 pm. pino was playing maitre d', and when he finally acknowledged our presence he seemed totally clueless and was overtly un apologetic. there were no open tables, despite having reservations. when 8 00 pm rolled around, i was frantically calling other local restaurants to see if we could get in. no such luck, since it was prime dining time on saturday night. finally, around 8 30 pm, the waitstaff brought a two person table up from the basement, crowded four chairs around it and jammed it into the middle of the restaurant for us to sit in. pino then literally threw our menu's at us, and walked away. not so much as a free drink for our inconvenience. n nthe food is still good here, but i refuse to give my money to someone who clearly does not appreciate your business. there are so many good restaurants in the area, with owners chefs who are happy to have you. next time you think about going here, walk an extra block to the point brugge cafe.' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Maintain the friendly, unpretentious atmosphere that the customer appreciated before the renovation. 2. Reinforce the importance of reservations and ensure staff are trained to acknowledge and seat customers promptly upon arrival. 3. Re-evaluate the BYOB policy and consider reinstating it, if possible. 4. Train staff to be more welcoming, attentive, and apologetic when customers are kept waiting. 5. Offer a complimentary drink or small gesture of goodwill when customers experience delays or inconveniences."
508," A customer left us a 1-star review: 'so, i read the great reviews on yelp and when a friend suggested going here i was all over it! yes, let's go do vintage! so we get to hollywood regency vintage and are overwhelmed with the selection of really cool vintage items. there was an excellent selection of vintage jewelry and cool things rarely seen elsewhere like lipstick holders and little tin containers to hide hairspray under....and i was impressed. n nthe woman who is the owner seemed very helpful and friendly....however, upon commenting on a gorgeous dress in the back room, the sales associate working said to us yes, you think prom with that one....but i had a woman 'of a certain age' try it on and she looked pretty good in it too. she exaggerated it and meant old! n nthen she turns to my friend who is one of the youngest looking, beautiful women i know , who looked about the same age as this sales associate and says i think you might look nice in it as you are about the same age she was. n nreally? really? she said that? about a customer??? did she forget in less than a minute that she called the other customer ancient? she was dressed like a fifties lucille ball and maybe that kind of thing was said in the 50's?? n nso my friend looks at me and says in the nicest way so, i think i'm done here, you? and we left. n ni have worked in customer service and retail management for years and have never heard such a thing said to a customer. wow! n nneedless to say i will not be back. n nreally?' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'so, i read the great reviews on yelp and when a friend suggested going here i was all over it! yes, let's go do vintage! so we get to hollywood regency vintage and are overwhelmed with the selection of really cool vintage items. there was an excellent selection of vintage jewelry and cool things rarely seen elsewhere like lipstick holders and little tin containers to hide hairspray under....and i was impressed. n nthe woman who is the owner seemed very helpful and friendly....however, upon commenting on a gorgeous dress in the back room, the sales associate working said to us yes, you think prom with that one....but i had a woman 'of a certain age' try it on and she looked pretty good in it too. she exaggerated it and meant old! n nthen she turns to my friend who is one of the youngest looking, beautiful women i know , who looked about the same age as this sales associate and says i think you might look nice in it as you are about the same age she was. n nreally? really? she said that? about a customer??? did she forget in less than a minute that she called the other customer ancient? she was dressed like a fifties lucille ball and maybe that kind of thing was said in the 50's?? n nso my friend looks at me and says in the nicest way so, i think i'm done here, you? and we left. n ni have worked in customer service and retail management for years and have never heard such a thing said to a customer. wow! n nneedless to say i will not be back. n nreally?' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, it would be beneficial to provide staff with sensitivity training to ensure they are respectful and inclusive towards all customers, regardless of age. Additionally, it may be helpful to establish clear guidelines for appropriate customer interactions to prevent future incidents. Lastly, offering a diverse range of clothing options that cater to a wide age range can help create a more welcoming environment for all customers."
817," A customer left us a 3-star review: 'bad feeling about foods and services. we came with 2 women, 3 men and 2 kids, the waiter fogot to bring the drink for us, the beef burn when they fried and used to make the salad.' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'bad feeling about foods and services. we came with 2 women, 3 men and 2 kids, the waiter fogot to bring the drink for us, the beef burn when they fried and used to make the salad.' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's concerns about the food and service. 2. Apologize sincerely: Express regret for the inconvenience caused and assure the customer that their feedback is valued. 3. Offer a solution: Offer a complimentary meal or drink next time they visit to make up for the poor experience. 4. Address the specific issues: Investigate the reasons for the forgotten drinks and burnt beef. Train staff to ensure drinks are promptly served and food is cooked properly."
273," A customer left us a 1-star review: 'couldn't give an honest assessment of the food since we ended up walking out. waited nearly 5 minutes to be seated there was no one in front of us when we got there . first thing we see is a waitress complaining that the order she's holding was not what the customer wanted, and another waitress was kind of arguing with her about it. finally got seated, then waited at least another 5 minutes before our waitress came by, who happened to be the complaining waitress above. she asked what we wanted to drink, my wife said coffee, and then i told her we're ready to order. she then said we'll have to wait a minute and took off. again, we waited another 5 minutes, no coffee in sight, and noticed no one was getting their food, and another waitress was apologizing to folks about why it was taking so long. we ended up walking out, which we rarely do unless service is horrible, which this absolutely was.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'couldn't give an honest assessment of the food since we ended up walking out. waited nearly 5 minutes to be seated there was no one in front of us when we got there . first thing we see is a waitress complaining that the order she's holding was not what the customer wanted, and another waitress was kind of arguing with her about it. finally got seated, then waited at least another 5 minutes before our waitress came by, who happened to be the complaining waitress above. she asked what we wanted to drink, my wife said coffee, and then i told her we're ready to order. she then said we'll have to wait a minute and took off. again, we waited another 5 minutes, no coffee in sight, and noticed no one was getting their food, and another waitress was apologizing to folks about why it was taking so long. we ended up walking out, which we rarely do unless service is horrible, which this absolutely was.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, focus on the following areas: 1. Seating: Ensure a prompt seating process, especially when there are no customers ahead in line. 2. Staff Attitude: Address any visible complaints or arguments among staff members, as it may negatively impact the customer's perception of the restaurant. 3. Communication: Improve communication between staff and customers. Inform customers about any delays or issues promptly and professionally. 4. Service Speed: Reduce wait times for drinks and food orders, ensuring a consistent and timely service."
865," A customer left us a 3-star review: 'i have really enjoyed dos chandler for a few years now, i used to just drink their negra modelo and dos x, but recently started eating the super ewey gooey chimi, which i would recommend to anyone. their quesadillas are awesome, they don't get much better than that. and i work in a new mexican style kitchen . i feel they should offer more mexican beers on tap, and definitely need more tequila options. the frozen margaritas aren't anything to brag about, however. the tables are usually sticky now whenever i sit down..and i haven't had a consistent server or bartender in a long time, there is always someone new, but they do a decent job taking care of me, but i can tell they don't have much support management wise on the floor. i give three stars due to dirty tables, poor beer selection on tap, and the usual generic tequila selection. being a mexican restaurant they need to step up their game and clean the place up.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i have really enjoyed dos chandler for a few years now, i used to just drink their negra modelo and dos x, but recently started eating the super ewey gooey chimi, which i would recommend to anyone. their quesadillas are awesome, they don't get much better than that. and i work in a new mexican style kitchen . i feel they should offer more mexican beers on tap, and definitely need more tequila options. the frozen margaritas aren't anything to brag about, however. the tables are usually sticky now whenever i sit down..and i haven't had a consistent server or bartender in a long time, there is always someone new, but they do a decent job taking care of me, but i can tell they don't have much support management wise on the floor. i give three stars due to dirty tables, poor beer selection on tap, and the usual generic tequila selection. being a mexican restaurant they need to step up their game and clean the place up.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Cleanliness: Regularly clean and maintain the tables to ensure they are not sticky or dirty upon seating. 2. Beverage Selection: Expand the selection of Mexican beers on tap and offer a wider variety of tequila options. 3. Consistency in Staff: Improve staffing and provide better support for servers and bartenders to ensure a consistent experience for customers. 4. Frozen Margaritas: Enhance the recipe for frozen margaritas to make them more appealing to customers."
1412," A customer left us a 2-star review: 'i know it was like 4 in the morning, but this place had a slow response time over drive thru speaker including unexplained pauses and ran out of rice for my friend's chicken teriyaki bowl. this means that i'm going to pick a different local jack in the box to hit up late at night, such as the one on mountain vista and russell. that place totally did have rice when i drove over there, and it was way faster.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i know it was like 4 in the morning, but this place had a slow response time over drive thru speaker including unexplained pauses and ran out of rice for my friend's chicken teriyaki bowl. this means that i'm going to pick a different local jack in the box to hit up late at night, such as the one on mountain vista and russell. that place totally did have rice when i drove over there, and it was way faster.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve Response Time: Ensure prompt and consistent responses through the drive-thru speaker, especially during peak hours. 2. Stock Management: Regularly check and manage inventory levels, particularly for essential items like rice, to prevent running out during service hours. 3. Clear Communication: If there are any delays or issues, clearly communicate these to customers to manage their expectations and avoid frustration. 4. Consistency: Strive for consistency in service quality and speed across all locations to build customer loyalty."
1024," A customer left us a 3-star review: 'decent cheap haircut. always a 20 30 minute wait. i've called and been told no waiting ...hung up the phone...and travelled the 30 seconds to get there...only to find 7 people waiting for haircuts. mark is a good guy if he's working. good haircut and really fast. just what i m looking for.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'decent cheap haircut. always a 20 30 minute wait. i've called and been told no waiting ...hung up the phone...and travelled the 30 seconds to get there...only to find 7 people waiting for haircuts. mark is a good guy if he's working. good haircut and really fast. just what i m looking for.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider implementing the following changes: 1. Improve wait time management: Reduce the average wait time to minimize customer frustration. This could involve scheduling appointments more efficiently, hiring additional staff, or improving the seating area for those waiting. 2. Communicate wait times accurately: Ensure that customers are informed of the wait time accurately when they call to make an appointment or inquire about walk-ins. 3. Consistent staffing: Ensure that there is always a sufficient number of staff members available during peak hours to avoid long wait times."
1400," A customer left us a 2-star review: 'the food was decent at best, service was awful. lazy host, slow service, mediocre food. i would not go back to this location. management needs to work on the customer service for this restaurant!!!' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the food was decent at best, service was awful. lazy host, slow service, mediocre food. i would not go back to this location. management needs to work on the customer service for this restaurant!!!' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address the concerns raised in the review, we can take the following steps: 1. Acknowledge the review: Respond to the review promptly, acknowledging the customer's feedback and expressing our regret for their negative experience. 2. Address the service issues: Apologize for the slow service and the perceived lack of attention from the host. Offer a solution, such as a complimentary meal or a discount on their next visit, to make amends for the inconvenience."
1508," A customer left us a 2-star review: 'the only reason my friends and i came here is because contrary to popular belief, everything in vegas is not open 24 hours. actually, most places close at 4 00am, if not before. n nthis is the only bar we could find that was open 24 hours... inside of treasure island. n nokay, i can tell the bartender dude hates his job... or he loves it and he does a damn good job hiding his enthusiasm. my cousin and i ordered pi u00f1a coladas... and they really sucked. she said she couldn't taste any alcohol in hers, and i could taste some in mine but it just wasn't a tasty drink... it wasn't made right. it looked way better than it tasted. n nwe each had one drink and left. it was really disappointing.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the only reason my friends and i came here is because contrary to popular belief, everything in vegas is not open 24 hours. actually, most places close at 4 00am, if not before. n nthis is the only bar we could find that was open 24 hours... inside of treasure island. n nokay, i can tell the bartender dude hates his job... or he loves it and he does a damn good job hiding his enthusiasm. my cousin and i ordered pi u00f1a coladas... and they really sucked. she said she couldn't taste any alcohol in hers, and i could taste some in mine but it just wasn't a tasty drink... it wasn't made right. it looked way better than it tasted. n nwe each had one drink and left. it was really disappointing.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Staff Attitude: Train our bartenders to maintain a friendly and enthusiastic demeanor, even during late-night shifts. This can help create a more welcoming atmosphere. 2. Consistency in Drink Quality: Ensure that all drinks are consistently prepared to the same high standard. This includes checking the alcohol content and taste of drinks regularly. 3. Communication: Improve communication with customers about the quality of their drinks. If a customer complains about the taste of their drink, offer to remake it or provide a complimentary replacement."
1777," A customer left us a 2-star review: 'if i could pick up all of j's rx for him some of then you need a photo id for , i totally would have him transfer all his meds to the scottsdale and osborn walgreens by my work. this walgreens pharmacy sucks that much!! n nfin.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'if i could pick up all of j's rx for him some of then you need a photo id for , i totally would have him transfer all his meds to the scottsdale and osborn walgreens by my work. this walgreens pharmacy sucks that much!! n nfin.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the inconvenience: Acknowledge the customer's frustration and apologize for their negative experience. 2. Clarify the ID requirement: Explain the reason behind the ID requirement and assure the customer that it is for their safety and the security of their prescriptions. 3. Offer a solution: Offer to transfer the customer's prescriptions to a nearby Walgreens location that is more convenient for them. Provide clear instructions on how to do this, including the need for ID verification."
773," A customer left us a 3-star review: 'warning nbe prepared to throw down with the other crazy customers for the best deals. lol it can get a little nutty up in here. n nrule number one no running! and they mean it. i can't count how many times i watched people run from the gates on saturday morning to get the best s . it's pretty comical, well until you see the woman with the infant running though the store, honey please, not worth it. n ni have found some amazing shoes, jeans and bags belts here. the price is right for sure. the only down side is that nordstrom and nordstrom rack pretty much take anything back, so a lot of the stuff is used, worn and dirty. be prepared to shift through a bunch of crap, but it can be worth it for that one great find every now and then. n nmust go on saturdays! show up a few minutes early to make sure to catch the show. the show being the crazy women waiting outside like a pack of wolves til the gate opens and then it's full sprint every man for themselves. haha it's great!' The customer feels amusement, joy, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'warning nbe prepared to throw down with the other crazy customers for the best deals. lol it can get a little nutty up in here. n nrule number one no running! and they mean it. i can't count how many times i watched people run from the gates on saturday morning to get the best s . it's pretty comical, well until you see the woman with the infant running though the store, honey please, not worth it. n ni have found some amazing shoes, jeans and bags belts here. the price is right for sure. the only down side is that nordstrom and nordstrom rack pretty much take anything back, so a lot of the stuff is used, worn and dirty. be prepared to shift through a bunch of crap, but it can be worth it for that one great find every now and then. n nmust go on saturdays! show up a few minutes early to make sure to catch the show. the show being the crazy women waiting outside like a pack of wolves til the gate opens and then it's full sprint every man for themselves. haha it's great!' The customer feels amusement, joy, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider implementing the following changes: 1. Implement a clear policy about running in the store, especially during busy periods like Saturdays. Provide visible signage and announcements reminding customers about the rule, and consider designating a specific area for customers to wait before the store opens. 2. Improve the cleanliness and condition of returned items. Ensure that all returned items are thoroughly inspected, cleaned, and repaired before being resold. 3. Consider offering dedicated shopping hours for families with young children to create a more comfortable and safe shopping environment."
1309," A customer left us a 3-star review: 'what we ate nlobster bisque nseafood apetizer nwild halibut nseared ahi tuna nwhole fish nsurf 'n' turf blue crab stuffed lobster and filet mignon n3 bottles of wine n nso the food here is pretty good, expect to spend a good 2hrs eating because its one of those fancy ambiance restaurants. n nwell because of the obvious name we had to order seafood. the seafood appetizer was pretty good. filled with 4 different clams, oyster shooters, ceviche, jumbo shrimp cocktails, crab claws, lobster....um you could probably stop here b c by the end of this i was pretty stuffed. we then had lobster bisque which was soooo frigging good. decadently creamy mmmmm buttter, fat, lard, whatever it was so rich so tasty with small chunks of lobsters favorite! n ni only tried two of the dishes ordered surf 'n' turf and wild halibut. the halibut was good but not out of this world. at this point i was really stuffed so stomach realestate was becoming scarce and more selective. the surf 'n' turf was too salty crab stuffed lobster the filet was good but not the best i'd ever had. n noverall, come eat the seafood appetizer and lobster bisque drink some wine...you'll be stuffed. you can skip the entrees.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'what we ate nlobster bisque nseafood apetizer nwild halibut nseared ahi tuna nwhole fish nsurf 'n' turf blue crab stuffed lobster and filet mignon n3 bottles of wine n nso the food here is pretty good, expect to spend a good 2hrs eating because its one of those fancy ambiance restaurants. n nwell because of the obvious name we had to order seafood. the seafood appetizer was pretty good. filled with 4 different clams, oyster shooters, ceviche, jumbo shrimp cocktails, crab claws, lobster....um you could probably stop here b c by the end of this i was pretty stuffed. we then had lobster bisque which was soooo frigging good. decadently creamy mmmmm buttter, fat, lard, whatever it was so rich so tasty with small chunks of lobsters favorite! n ni only tried two of the dishes ordered surf 'n' turf and wild halibut. the halibut was good but not out of this world. at this point i was really stuffed so stomach realestate was becoming scarce and more selective. the surf 'n' turf was too salty crab stuffed lobster the filet was good but not the best i'd ever had. n noverall, come eat the seafood appetizer and lobster bisque drink some wine...you'll be stuffed. you can skip the entrees.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following: 1. Portion Control: The customer mentions feeling overly full after the seafood appetizer. We could consider reducing the portion size of the appetizer or offering it as a shared option. 2. Balance Salt Levels: The customer found the crab-stuffed lobster in the surf 'n' turf dish too salty. We could work on balancing the salt levels in our dishes to cater to a wider range of tastes. 3. Highlight Standout Dishes: The customer seemed less impressed with the wild halibut and filet mignon."
1326," A customer left us a 3-star review: 'benihana meets disneyland at this wildly popular club like restaurant. large bar, loud music you must politely yell to carry a conversation , lots of tables, and lots of special table grill combos with benihana chef theatrics entertaining diners. were those fireworks or just fire at those tables? i was bit concerned but relaxed after each was followed by laughs and silly screams. if you like to people watch, this is a good spot for guys and dolls. and, if you're into silicone and restylane read implants and lip enhancers , there are lots to be had. r n r noh yes, the food. it's good your standard japanese cooked and raw fare. i was impressed that they served mu by the glass.' The customer feels approval, curiosity, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'benihana meets disneyland at this wildly popular club like restaurant. large bar, loud music you must politely yell to carry a conversation , lots of tables, and lots of special table grill combos with benihana chef theatrics entertaining diners. were those fireworks or just fire at those tables? i was bit concerned but relaxed after each was followed by laughs and silly screams. if you like to people watch, this is a good spot for guys and dolls. and, if you're into silicone and restylane read implants and lip enhancers , there are lots to be had. r n r noh yes, the food. it's good your standard japanese cooked and raw fare. i was impressed that they served mu by the glass.' The customer feels approval, curiosity, joy. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following: 1. Address safety concerns: While the theatrics and atmosphere are part of the unique experience at our restaurant, it's essential to ensure that our guests feel safe. We can review our safety procedures and make adjustments as necessary to alleviate any concerns about potential fire hazards. 2. Improve acoustics: To facilitate better communication between guests, we can look into improving the acoustics in the restaurant. This could involve adjusting the layout, adding sound-absorbing materials, or lowering the volume of the music."
1211," A customer left us a 3-star review: 'first of all, let me say i rarely eat red meat. i'm more of a chicken turkey seafood kind of gal. this was my third time to brgr, and i had previously tried the salmon burger just so so and the tree hugger lentil falafel not too fulfilling . this time, however, i decided to take the plunge and try an actual burger. so i went with the shrooms burger, topped with forest mushrooms, caramelized onions, brie cheese and mustard aioli. i ordered it medium well, and it was prepared accordingly. n nfor me, a person who eats red meat only a couple times per year, the burger wasn't mindblowingly, extraordinarily outstanding. it was tasty, but i wasn't rocked to my core. the mustard aioli was pretty yummy, though...unfortunately, i couldn't really taste the brie. n nmy friend ordered the double yoi burger, which came with pastrami, swiss cheese, fried egg, cole slaw, and thousand island dressing. he moaned and raved his way through the thing definitely sounds of pleasure and satisfaction. i was happy because it was his first time to brgr, and he thoroughly enjoyed it. n nwe also shared an order of the fries just with the parmesan and herbs , which were pretty standard but nicely cooked , and a salty caramel milkshake delish! . n nso....from a culinary perspective, it was pretty good fare, though i have heard burgatory blows it out of the water... n nas for other factors, my friend and i had a short wait time, and our server was a very personable, patient, attentive 20 something woman who was very pleasant and helpful with our menu questions. n ni would go back to brgr it's very convenient to my apartment, and i really want to try the thai pork shrimp burger.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'first of all, let me say i rarely eat red meat. i'm more of a chicken turkey seafood kind of gal. this was my third time to brgr, and i had previously tried the salmon burger just so so and the tree hugger lentil falafel not too fulfilling . this time, however, i decided to take the plunge and try an actual burger. so i went with the shrooms burger, topped with forest mushrooms, caramelized onions, brie cheese and mustard aioli. i ordered it medium well, and it was prepared accordingly. n nfor me, a person who eats red meat only a couple times per year, the burger wasn't mindblowingly, extraordinarily outstanding. it was tasty, but i wasn't rocked to my core. the mustard aioli was pretty yummy, though...unfortunately, i couldn't really taste the brie. n nmy friend ordered the double yoi burger, which came with pastrami, swiss cheese, fried egg, cole slaw, and thousand island dressing. he moaned and raved his way through the thing definitely sounds of pleasure and satisfaction. i was happy because it was his first time to brgr, and he thoroughly enjoyed it. n nwe also shared an order of the fries just with the parmesan and herbs , which were pretty standard but nicely cooked , and a salty caramel milkshake delish! . n nso....from a culinary perspective, it was pretty good fare, though i have heard burgatory blows it out of the water... n nas for other factors, my friend and i had a short wait time, and our server was a very personable, patient, attentive 20 something woman who was very pleasant and helpful with our menu questions. n ni would go back to brgr it's very convenient to my apartment, and i really want to try the thai pork shrimp burger.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your restaurant, consider the following suggestions: 1. Enhance the flavor of the mushroom burger by ensuring the brie cheese is more prominent. This could be achieved by either increasing the amount of cheese or adjusting the cooking process to better melt the cheese. 2. Offer a tasting or sampling option for customers who are less familiar with certain menu items, such as the shrooms burger. This would allow them to try the dish before committing to a full order. 3. Improve communication with the kitchen about specific cooking instructions, such as preparing the shrooms burger medium well."
614," A customer left us a 1-star review: 'this place is garbage... it really is.... i am basing that mostly off of the price you pay and what you get in return.... for vegas standards, the food quality is poor... it seemed like it was cafeteria style... n nso here are the positives n n1 we received 1000 points on opentable..... n2 busboys were helpful except that we had to fill out glasses with bottled water we brought with us nhere are the negatives n1 rude lady at the downstairs counter when you check in...... there is no point in being rude.... it isn't that hard to explain where the elevator is to go to the restaurant.... sorry i haven't been here before... n2 the website talks about a view but the curtains were down so you can't see outside... garbage... n3 waiter he was ok.... one of those guys that is trying to hustle for a tip.... it was obvious... n4 price rip off for what you get.... there is no point in paying that much money... none... they also screwed up the drink order... n nit is just not for me........... i am curious if they get repeat business.......' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'this place is garbage... it really is.... i am basing that mostly off of the price you pay and what you get in return.... for vegas standards, the food quality is poor... it seemed like it was cafeteria style... n nso here are the positives n n1 we received 1000 points on opentable..... n2 busboys were helpful except that we had to fill out glasses with bottled water we brought with us nhere are the negatives n1 rude lady at the downstairs counter when you check in...... there is no point in being rude.... it isn't that hard to explain where the elevator is to go to the restaurant.... sorry i haven't been here before... n2 the website talks about a view but the curtains were down so you can't see outside... garbage... n3 waiter he was ok.... one of those guys that is trying to hustle for a tip.... it was obvious... n4 price rip off for what you get.... there is no point in paying that much money... none... they also screwed up the drink order... n nit is just not for me........... i am curious if they get repeat business.......' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can address the following points: 1. Train staff to be more courteous and helpful, especially when dealing with first-time customers. Explain the location of the restaurant and any unique features, such as the view, more clearly. 2. Improve the food quality and presentation, especially in comparison to the price. Consider offering a more diverse menu or higher-quality ingredients. 3. Address the issue of the curtains blocking the view. Ensure that the view is accessible and enjoyable for customers. 4. Review the tipping policy for waitstaff to ensure they are not coming across as pushy or aggressive."
269," A customer left us a 1-star review: 'crappy crap.. pizza... i'm italian.. from new york... i have had millions of slices of pizza... the pizza here is dry.. bland..plain.. and unbecoming of the name new york style pizza... nif you want real great pizza go to due forni... now they have real pizza... ni will never eat this pizza or come here again... np.s. the bartender was loud and annoying too...' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'crappy crap.. pizza... i'm italian.. from new york... i have had millions of slices of pizza... the pizza here is dry.. bland..plain.. and unbecoming of the name new york style pizza... nif you want real great pizza go to due forni... now they have real pizza... ni will never eat this pizza or come here again... np.s. the bartender was loud and annoying too...' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve the quality of our pizza: The customer is an Italian from New York, and they have high standards for pizza. We can work on enhancing the flavor, texture, and authenticity of our New York-style pizza to meet their expectations. This might involve adjusting our recipes, sourcing better ingredients, or hiring a pizza chef with expertise in this area. 2. Train our staff on proper service etiquette: The customer mentioned that the bartender was loud and annoying. We can provide training to our staff on how to interact with customers, maintain a professional demeanor, and ensure a pleasant dining experience."
726," A customer left us a 3-star review: 'pierogi pizza is amazing!!!! they ran out of traditional pierogis which was a total bummer but then we saw the pizza. it was more satisfying than pierogis on a cold rainy night. the red leaf side salad was tasty but over dressed and didn't come with the blue cheese the menu promised. the special pierogis of the night were not amazing because the butter added in unwelcome sweet flavor to the jalape u00f1o, cheddar bacon yumminess. the beer was great and the interior of the place is fun. a large brewing system sits on the alter and is quite beautiful. the reason the place did not get 5 stars is because honestly out service sucked and the fact that they use styrofoam to go containers. the waiter did not greet us, tell us specials or attend to us. at one point when we were finished napkins on plates for a few minutes waiting for the check he was in the corner watching the game.' The customer feels admiration, joy, amusement. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'pierogi pizza is amazing!!!! they ran out of traditional pierogis which was a total bummer but then we saw the pizza. it was more satisfying than pierogis on a cold rainy night. the red leaf side salad was tasty but over dressed and didn't come with the blue cheese the menu promised. the special pierogis of the night were not amazing because the butter added in unwelcome sweet flavor to the jalape u00f1o, cheddar bacon yumminess. the beer was great and the interior of the place is fun. a large brewing system sits on the alter and is quite beautiful. the reason the place did not get 5 stars is because honestly out service sucked and the fact that they use styrofoam to go containers. the waiter did not greet us, tell us specials or attend to us. at one point when we were finished napkins on plates for a few minutes waiting for the check he was in the corner watching the game.' The customer feels admiration, joy, amusement. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve Staff Training: Ensure staff are well-trained to greet customers promptly, provide information about specials, and attend to their needs in a timely and friendly manner. 2. Inventory Management: Ensure we have enough traditional pierogis in stock to meet customer demand. 3. Accurate Menu Information: Ensure menu descriptions match the dishes served, including promised ingredients like blue cheese and the absence of unwelcome flavors like sweet butter in certain dishes. 4. Sustainable Practices: Consider phasing out the use of styrofoam containers and offering eco-friendly alternatives instead."
1555," A customer left us a 2-star review: 'we went here instead of waiting out a table at true foods. i typically do not eat chinese food i'm more of a fan of japanese or thai. i went here with family who seemed happy with their lunches. i ordered the eggplant dish one of the few vegetarian options . it was ok the sauce was very thick and salty not really to my taste. it was ok, but definitely not something i would want to try again. i'd recommend sticking out the wait at true foods or another restaurant in the area.' The customer feels approval, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'we went here instead of waiting out a table at true foods. i typically do not eat chinese food i'm more of a fan of japanese or thai. i went here with family who seemed happy with their lunches. i ordered the eggplant dish one of the few vegetarian options . it was ok the sauce was very thick and salty not really to my taste. it was ok, but definitely not something i would want to try again. i'd recommend sticking out the wait at true foods or another restaurant in the area.' The customer feels approval, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Offer a wider variety of non-Chinese cuisines, such as Japanese or Thai, to cater to diverse tastes. 2. Adjust the seasoning of the eggplant dish to reduce its saltiness, as this was a point of disapproval for the customer. 3. Provide more information about the dishes, especially vegetarian options, to help customers make informed choices. 4. Offer a complimentary dish or discount on a future visit to encourage the customer to try again and potentially find a dish they enjoy."
1538," A customer left us a 2-star review: 'i don't drink. going into a loud bar with a bunch of drunks is just not my style. so, unfair to them, i wasn't a fan. having said that, my friends are a bunch of drunks, so i usually come here with them. good irish bands, if that's your thing, and a lively place. it's a fire hazard due to the wall to wall overcrowded place. perhaps i should drink and loosen up.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i don't drink. going into a loud bar with a bunch of drunks is just not my style. so, unfair to them, i wasn't a fan. having said that, my friends are a bunch of drunks, so i usually come here with them. good irish bands, if that's your thing, and a lively place. it's a fire hazard due to the wall to wall overcrowded place. perhaps i should drink and loosen up.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Noise Level: Since the customer mentions the loud environment as a concern, we could implement measures to reduce the noise level, such as soundproofing the walls or using a sound system that can adjust the volume according to the crowd. 2. Seating Arrangement: To provide a more comfortable experience for non-drinkers, we could offer quieter, less crowded seating areas. This could be in a separate room or section of the bar. 3. Fire Safety: Ensure the venue is regularly inspected for fire safety and that the capacity is not exceeded."
459," A customer left us a 1-star review: 'where should i start ? took 40 minutes to get my burger , ok maybe there was a mix at the kitchen , ill let it slide . ntaste was barely ok , fries were hard as if a 2 day old fries that got re heated. ntotal was 28 burger , fries a soft drink . nwhat pissed me off was the heart burn i got , thru out the night had to have tums to try and help ... nyou want a good burger in vegas go to bachi , hell, even go to 5 guys, but do yourself a favor and skip gordon ramsay's burgr . n ni doubt mr. ramsay knows how bad those fries tasted , i have watched his kitchen nightmares show the way he bashes food quality and taste , had i brought him his own fries he would have spit it right out ...' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'where should i start ? took 40 minutes to get my burger , ok maybe there was a mix at the kitchen , ill let it slide . ntaste was barely ok , fries were hard as if a 2 day old fries that got re heated. ntotal was 28 burger , fries a soft drink . nwhat pissed me off was the heart burn i got , thru out the night had to have tums to try and help ... nyou want a good burger in vegas go to bachi , hell, even go to 5 guys, but do yourself a favor and skip gordon ramsay's burgr . n ni doubt mr. ramsay knows how bad those fries tasted , i have watched his kitchen nightmares show the way he bashes food quality and taste , had i brought him his own fries he would have spit it right out ...' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your establishment, consider the following steps: 1. Improve speed of service: Address the long wait time for the customer's order by streamlining the kitchen process, improving communication between kitchen and service staff, or reducing order volume during peak hours. 2. Enhance food quality: Work on improving the taste and texture of your burgers and fries, ensuring they are freshly prepared and cooked to the customer's satisfaction. 3. Address food consistency: Ensure that the quality of food served is consistent across all orders, as inconsistencies may lead to negative reviews like this one."
1142," A customer left us a 3-star review: 'the epitome of a pitcher's ballpark, cashman field boasts big time dimensions in terms of size. we're talking 433 feet to center field. i'm not even sure if i could clear that with my trusty easton aluminum bat! n nperhaps the coolest thing about cashman field is that it was featured in the popular video game 'grand theft auto san andreas'. n nokay, enough with the history lessons. let's get down to business. n ncashman field is all around a pretty mediocre ballpark. you can find better built ones across the country and even in the aa league or single a league. a lot of people like to complain about the parking situation at cashman, but compared to major league parks, it's a breeze. yes, walking down and up that large hill can be a bit of a chore especially after a few pre game cervezas but hey, you're there to watch an athletic competition anyway. n nbeers are appropriately ball park priced at around 7 each. the food available is not of the best quality and is overpriced. at one 51s game i attended i was absolutely famished, so i snagged myself a philly cheesesteak for the sum of 8 and disappointingly wolfed down the sub par ingredients with vigor. i also saw that papa john's was present at the park and selling tiny personal pizzas for the sum of 11 each. n nif you're sitting in the cheap seats prepare to be uncomfortable as they can pretty much be described as metal bleachers. another downside to the ballpark is that there is no outfield seating, however they do allow kids to run around and play in the grassy areas by each foul post. i thought this was a bit odd as it can tend to be dangerous at times when foul balls come flying in.' The customer feels approval, confusion, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'the epitome of a pitcher's ballpark, cashman field boasts big time dimensions in terms of size. we're talking 433 feet to center field. i'm not even sure if i could clear that with my trusty easton aluminum bat! n nperhaps the coolest thing about cashman field is that it was featured in the popular video game 'grand theft auto san andreas'. n nokay, enough with the history lessons. let's get down to business. n ncashman field is all around a pretty mediocre ballpark. you can find better built ones across the country and even in the aa league or single a league. a lot of people like to complain about the parking situation at cashman, but compared to major league parks, it's a breeze. yes, walking down and up that large hill can be a bit of a chore especially after a few pre game cervezas but hey, you're there to watch an athletic competition anyway. n nbeers are appropriately ball park priced at around 7 each. the food available is not of the best quality and is overpriced. at one 51s game i attended i was absolutely famished, so i snagged myself a philly cheesesteak for the sum of 8 and disappointingly wolfed down the sub par ingredients with vigor. i also saw that papa john's was present at the park and selling tiny personal pizzas for the sum of 11 each. n nif you're sitting in the cheap seats prepare to be uncomfortable as they can pretty much be described as metal bleachers. another downside to the ballpark is that there is no outfield seating, however they do allow kids to run around and play in the grassy areas by each foul post. i thought this was a bit odd as it can tend to be dangerous at times when foul balls come flying in.' The customer feels approval, confusion, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Cashman Field, we could consider the following: 1. Improve the quality of food offerings and reduce prices, especially for items like the Philly cheesesteak and personal pizzas from Papa John's. 2. Consider adding outfield seating to provide more seating options for customers. 3. Improve the comfort of the cheap seats by upgrading the metal bleachers to more comfortable seating. 4. Consider implementing measures to ensure the safety of children playing in the grassy areas near the foul posts, such as providing more supervision or installing protective netting."
270," A customer left us a 1-star review: 'we love eating at chipolte, but this location was the worst experience i have ever had at one of their restaurants. nthey were out of chips no chips at a mexican restaurant?! nthey were out of lettuce. nblack beans were crunchy must have just come out of the can . nbathrooms were gross. ntables had not been wiped down and cleaned. nthis was on a saturday night at 8 pm, so it was inexcusable to not have the basic food items available.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'we love eating at chipolte, but this location was the worst experience i have ever had at one of their restaurants. nthey were out of chips no chips at a mexican restaurant?! nthey were out of lettuce. nblack beans were crunchy must have just come out of the can . nbathrooms were gross. ntables had not been wiped down and cleaned. nthis was on a saturday night at 8 pm, so it was inexcusable to not have the basic food items available.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? 1. Apologize for the poor experience: Acknowledge the customer's feedback and express regret for the unsatisfactory visit. 2. Address the issues raised: - Ensure that essential food items, such as chips, lettuce, and black beans, are consistently available. - Improve the cleanliness of the restaurant, particularly the bathrooms and tables. 3. Offer a solution: Provide a compensation for the inconvenience, such as a free meal or discount on their next visit. 4. Follow up: Reach out to the customer to confirm that their concerns have been addressed and invite them to return for a better experience."
454," A customer left us a 1-star review: 'in receipt of some coupons, i ordered geno's for delivery and should have read the reviews first. i'm a fair reviewer and will sit in the same corner with the others. not the best pizza, not very good at all, yet not the worst pizza i've ever had. the price line is great and if they can pick up the flavor, plus improved product temperature upon delivery, they'd get another shot. n nif you're looking for good pizza in gilbert, there are options and seek them out people.' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'in receipt of some coupons, i ordered geno's for delivery and should have read the reviews first. i'm a fair reviewer and will sit in the same corner with the others. not the best pizza, not very good at all, yet not the worst pizza i've ever had. the price line is great and if they can pick up the flavor, plus improved product temperature upon delivery, they'd get another shot. n nif you're looking for good pizza in gilbert, there are options and seek them out people.' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve the flavor of our Geno's pizza to meet the customer's expectations. 2. Enhance the delivery process by ensuring the pizza arrives at the correct temperature. 3. Encourage the customer to revisit us by offering a discount or a complimentary item with their next order. 4. Address the concerns about the pizza not being the best in Gilbert by improving our marketing efforts to highlight our unique selling points and differentiate ourselves from competitors. 5. Encourage the customer to leave a follow-up review after their next visit to share their updated experience."
4," A customer left us a 1-star review: 'the 8 pizzas were fully cooked but the 14 and the 18 pizzas came with uncooked dough. it was so doughy that someone actually said this slice actually held up! when his slice was slightly better. boneless chicken wings felt slimy and dry at the same time. actually, all the chicken felt dry. mac and cheese tasted funny too. i believe the order was supposed to only take about 45 min but it took about 90 min. n nthe antipasto salad was decent tho.' The customer feels amusement, neutral, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the 8 pizzas were fully cooked but the 14 and the 18 pizzas came with uncooked dough. it was so doughy that someone actually said this slice actually held up! when his slice was slightly better. boneless chicken wings felt slimy and dry at the same time. actually, all the chicken felt dry. mac and cheese tasted funny too. i believe the order was supposed to only take about 45 min but it took about 90 min. n nthe antipasto salad was decent tho.' The customer feels amusement, neutral, joy. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality Control: Ensure all pizzas are cooked evenly, with no uncooked dough. 2. Food Preparation: Improve the quality of the boneless chicken wings, ensuring they are neither slimy nor dry. 3. Taste: Address the issue of the mac and cheese tasting unusual. This could involve adjusting recipes or sourcing better ingredients. 4. Timeliness: Reduce the delivery time for orders, aiming to have them ready within the estimated 45 minutes."
1392," A customer left us a 2-star review: 'after going to the farmers market in guadeloupe, this place was awful. they are way over priced on a lot of items, like fresh eggs and honey. the store had so much stuff it was hard to find items and they didn't have much local items. the service was so so. this place is more hype than anything good.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'after going to the farmers market in guadeloupe, this place was awful. they are way over priced on a lot of items, like fresh eggs and honey. the store had so much stuff it was hard to find items and they didn't have much local items. the service was so so. this place is more hype than anything good.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Address the pricing issue: Investigate the pricing of our items compared to the farmers market in Guadeloupe. If our prices are indeed higher, consider adjusting them to be more competitive. 2. Improve store organization: Arrange the store in a more logical and easy-to-navigate manner, making it easier for customers to find the items they are looking for. 3. Increase local offerings: Make an effort to stock more locally-sourced items, as this was a point of frustration for the customer."
818," A customer left us a 3-star review: 'located across from lowe's. easy to be tempted by ray's pizza just a couple doors down though. their burritos are made in front of you there and served in a large basket. portions were generous but the prices were up there to match. parking isn't bad at all because of the lowe's lot.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'located across from lowe's. easy to be tempted by ray's pizza just a couple doors down though. their burritos are made in front of you there and served in a large basket. portions were generous but the prices were up there to match. parking isn't bad at all because of the lowe's lot.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Enhance the menu variety: Offer a wider range of food options to reduce the temptation of nearby restaurants like Ray's Pizza. 2. Improve pricing competitiveness: Review your pricing strategy to ensure it is competitive with other restaurants in the area. 3. Highlight unique selling points: Emphasize the quality and freshness of your food, as well as any other unique aspects of your restaurant that may set you apart from competitors. 4. Improve presentation: Make sure your food is visually appealing and well-presented, as this can enhance the overall dining experience."
474," A customer left us a 1-star review: 'if you are contemplating eating here would drive a little down the street and go to sreets of new york. the service there is also pretty poor but at least the pizza is good. n nat mark rich's, the pizza itself is gross. the dough tasted like pillsbury brand and i wonder if they actually make their own dough. it has no flavor. n nthis was my second time eating at this location. i got a groupon online and decided to give it another try even though i wasn't thrilled the first time. they forgot to put pepperoni on our pizza. when i alerted the waitress to the forgotten pepperoni, she immediately ran in the back without saying anything. she came back out and said you're right . i definitely felt like she should have just apologized right away, not gone in back to check that i had in fact ordered pepperoni. then, the bill came. pepperoni was still charged! i didn't even say anything because we had been sitting there for over an hour and i just wanted to leave. n nfor a gross tasteless pizza and 2 soft drinks it was almost 30. i will not be dining here again.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'if you are contemplating eating here would drive a little down the street and go to sreets of new york. the service there is also pretty poor but at least the pizza is good. n nat mark rich's, the pizza itself is gross. the dough tasted like pillsbury brand and i wonder if they actually make their own dough. it has no flavor. n nthis was my second time eating at this location. i got a groupon online and decided to give it another try even though i wasn't thrilled the first time. they forgot to put pepperoni on our pizza. when i alerted the waitress to the forgotten pepperoni, she immediately ran in the back without saying anything. she came back out and said you're right . i definitely felt like she should have just apologized right away, not gone in back to check that i had in fact ordered pepperoni. then, the bill came. pepperoni was still charged! i didn't even say anything because we had been sitting there for over an hour and i just wanted to leave. n nfor a gross tasteless pizza and 2 soft drinks it was almost 30. i will not be dining here again.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your establishment, consider the following steps: 1. Improve the quality of the pizza, particularly the dough, to give it a unique flavor that sets it apart from frozen brands like Pillsbury. 2. Ensure that orders are accurately prepared and delivered to the table. In this case, the waitress should have double-checked the order before bringing it to the table to prevent forgetting the pepperoni. 3. Enhance communication skills among staff, particularly when addressing customer complaints. The waitress could have apologized immediately for the forgotten pepperoni and explained the delay in checking the order."
1280," A customer left us a 3-star review: 'i held off on this review, i was here on new years eve before heading to westgate and again this past week. n nthe service is fantastic, the beer is great, and the food, well that has become really hit or miss. n ni would love to 5 star this place because i grew up in the area and have been here dozens of times and it had been great. but recent trips there have left me using the word bland a lot. the pork schnitzel was flat out not good, and the spicy brat which was always one of my favorites here did not measure up either. worst of all, on my new years eve visit, they were out of the fried potatos and left us with average potato salad and french fries. n ni'll probably be back, because i go to many downtown glendale events, and have a little sentimental value in this place...but i sure hope it steps back up.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i held off on this review, i was here on new years eve before heading to westgate and again this past week. n nthe service is fantastic, the beer is great, and the food, well that has become really hit or miss. n ni would love to 5 star this place because i grew up in the area and have been here dozens of times and it had been great. but recent trips there have left me using the word bland a lot. the pork schnitzel was flat out not good, and the spicy brat which was always one of my favorites here did not measure up either. worst of all, on my new years eve visit, they were out of the fried potatos and left us with average potato salad and french fries. n ni'll probably be back, because i go to many downtown glendale events, and have a little sentimental value in this place...but i sure hope it steps back up.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Consistency in Food Quality: The customer mentions that the food has become ""hit or miss."" To address this, we should ensure that the quality of our food remains consistent across all meals. This may involve improving our food preparation processes, training our kitchen staff, or sourcing better ingredients. 2. Menu Items: The customer specifically mentions the pork schnitzel and spicy brat as disappointing. We should consider reviewing these menu items to improve their taste and quality."
1753," A customer left us a 2-star review: 'we have been here several times, since it is close to our church. the service is consistently slow and slack. refills are slow and it seems to be an inconvenience for servers. food is sometimes ok, sometimes just cold. you have other options, so take them. if all you want is a beer to watch the game, then it might be ok.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'we have been here several times, since it is close to our church. the service is consistently slow and slack. refills are slow and it seems to be an inconvenience for servers. food is sometimes ok, sometimes just cold. you have other options, so take them. if all you want is a beer to watch the game, then it might be ok.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Speed up service: Train staff to work efficiently and prioritize customer needs. 2. Refill drinks promptly: Ensure servers are aware of the importance of timely refills. 3. Consistency in food quality: Implement quality control measures to ensure food is consistently hot and fresh. 4. Address slow service during sports events: Allocate more staff during peak hours to handle increased demand. 5. Offer a welcoming atmosphere: Make customers feel valued and appreciated, especially regulars like this customer."
1892," A customer left us a 2-star review: 'disappointed today. this is usually a favorite. wait for food was long, bottom of reuben was soggy. and my husband didn't get 1000island dressing w his. great service and food when we've eaten there before. don't know what was going on.' The customer feels disappointment, confusion, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'disappointed today. this is usually a favorite. wait for food was long, bottom of reuben was soggy. and my husband didn't get 1000island dressing w his. great service and food when we've eaten there before. don't know what was going on.' The customer feels disappointment, confusion, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Reduce wait times for food: Investigate the cause of the long wait and address it to ensure prompt service in the future. 2. Improve food quality: Address the issue of the soggy bottom of the Reuben sandwich. This could involve adjusting the cooking process or using different ingredients. 3. Ensure accurate orders: Make sure that all orders are correctly prepared and include all requested items, such as the 1000 island dressing for the husband's sandwich. 4. Maintain consistent quality: Continue to provide great service and food as the customer has experienced in the past."
1721," A customer left us a 2-star review: 'my bf and i live right down the street so we wanted to try this place out. we had read good reviews on the burgers. the atmosphere was pleasant and service was superb. the food was not that great. i ordered the the hot wing hot , which were 9 for 10 wings, a little on the expensive side. my boyfriend ordered the smoke jumper burger, and a cup of chili. our food came out in a timely manner. the wings were not very hot at all and unfortunately did not have too much flavor. the burger was very greasy, with soggy bacon and it too lacked flavor. they don't seem to season their burgers. the chili was bland and came out in a ramekin size cup, for 4. n nwe might try this place out again for drink and pool, but definitely not the food.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'my bf and i live right down the street so we wanted to try this place out. we had read good reviews on the burgers. the atmosphere was pleasant and service was superb. the food was not that great. i ordered the the hot wing hot , which were 9 for 10 wings, a little on the expensive side. my boyfriend ordered the smoke jumper burger, and a cup of chili. our food came out in a timely manner. the wings were not very hot at all and unfortunately did not have too much flavor. the burger was very greasy, with soggy bacon and it too lacked flavor. they don't seem to season their burgers. the chili was bland and came out in a ramekin size cup, for 4. n nwe might try this place out again for drink and pool, but definitely not the food.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the taste and quality of our food, particularly the hot wings and burgers. Here are some specific actions we can take: 1. Improve the seasoning of our burgers to add more flavor. 2. Ensure that our hot wings are appropriately spicy and flavorful. 3. Improve the quality of our bacon, making it less soggy. 4. Consider adjusting the price of our wing specials to better reflect their value. 5. Offer larger portion sizes for dishes like chili, to make them feel more substantial."
1613," A customer left us a 2-star review: 'i've been to this restaurant a few times now the first time was a good experience fast sitting no wait for drinks and not a long wait for food. the second time not so good i went on 4th. of july and it wasn't busy at all maybe 5 or 6 tables with people and 4 waitresses. so services should of been fast so you would think. we order our sons food first being 4 he has a small attention span when it comes to restaurants and places a like. after we order him eggs and toast we were told the waitress would come back in a few to get my wife and i's order. well a few minutes turned in to 15 20 minutes. after all that wait time a completely different waitresses took our order because the first one didn't seem to enthused to be a work. granted it was the 4th of july but it was the afternoon. i order the chicken parm sub was way over salted just not good was ok though. if i was you i would skip this and head somewhere else. granted the food is good but service not so good.' The customer feels disappointment, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i've been to this restaurant a few times now the first time was a good experience fast sitting no wait for drinks and not a long wait for food. the second time not so good i went on 4th. of july and it wasn't busy at all maybe 5 or 6 tables with people and 4 waitresses. so services should of been fast so you would think. we order our sons food first being 4 he has a small attention span when it comes to restaurants and places a like. after we order him eggs and toast we were told the waitress would come back in a few to get my wife and i's order. well a few minutes turned in to 15 20 minutes. after all that wait time a completely different waitresses took our order because the first one didn't seem to enthused to be a work. granted it was the 4th of july but it was the afternoon. i order the chicken parm sub was way over salted just not good was ok though. if i was you i would skip this and head somewhere else. granted the food is good but service not so good.' The customer feels disappointment, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Consistent service: Ensure that all waitstaff are attentive and responsive to customer needs, especially during busy periods. 2. Timely service: Reduce wait times for food orders, especially for customers with children who have short attention spans. 3. Communication: Improve communication between waitstaff, ensuring that orders are correctly taken and delivered to the kitchen. 4. Food preparation: Address the issue of over-salting dishes, ensuring that food is seasoned appropriately to meet customer preferences."
1476," A customer left us a 2-star review: 'lackluster hotel that should have been torn down years ago. stained carpets, long check in lines, tattered decor... n nthere are too many other places to stay in vegas to justify staying at the lvh.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'lackluster hotel that should have been torn down years ago. stained carpets, long check in lines, tattered decor... n nthere are too many other places to stay in vegas to justify staying at the lvh.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at the LVH, we can focus on the following areas: 1. Cleanliness: Address the issue of stained carpets and ensure regular cleaning and maintenance. 2. Efficiency: Reduce check-in lines by implementing a more efficient system or increasing staff during peak hours. 3. Decor: Update the hotel's decor to a more modern and appealing standard. 4. Communication: Reach out to the customer to express our sincere apologies for their experience and offer a complimentary upgrade or service during their next stay to make up for their disappointment."
1449," A customer left us a 2-star review: 'the scene reminds me of...a garage. a garage with fairly rude servers and overstuffed patrons with nothing to say. we waited ... and waited. the menu had the basics no problem there. we waited. oh, everything is made to order that is why it takes so long... seriously that is what we were told. other reviewers say it is like their mothers used to make . sorry to hear your mom was a lousy cook. and she must've been a grouch. yes the food is pretty bad. why people go here i can't understand. i gave it three visits before passing judgement. the verdict avoid.' The customer feels disappointment, remorse, sadness. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the scene reminds me of...a garage. a garage with fairly rude servers and overstuffed patrons with nothing to say. we waited ... and waited. the menu had the basics no problem there. we waited. oh, everything is made to order that is why it takes so long... seriously that is what we were told. other reviewers say it is like their mothers used to make . sorry to hear your mom was a lousy cook. and she must've been a grouch. yes the food is pretty bad. why people go here i can't understand. i gave it three visits before passing judgement. the verdict avoid.' The customer feels disappointment, remorse, sadness. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on several key areas: 1. Environment: Enhance the ambiance to make it more inviting and less like a garage. This could involve improving lighting, decor, and seating arrangements. 2. Service: Train our staff to be more courteous and attentive. They should aim to make customers feel valued and respected. 3. Wait Times: Reduce wait times by improving kitchen efficiency and communication with customers about wait times and order status. 4. Food Quality: Improve the quality of the food, focusing on taste, presentation, and consistency."
466," A customer left us a 1-star review: 'i went to this place because of the amazing reviews. i was highly disappointed .. first i ordered bacon and eggs eggs, scrambled with h cheese. the bacon was half cooked i guess u need to ask for crispy bacon to get it fully cooked . i asked for scrambled eggs with cheese, and i got chopped eggs with a slice of cheese on top. excuse me but i believe when you ask for scramble eggs with cheeses, it suppose to come out scrambled with cheese in it smh. my friend ordered corn beef hash with potatoes on thee side, and her potatoes was frozen in the inside. n nwith the negative comes the positive and the only positive i can say is .. ni ordered the cinnamon bun pancakes and i would have to say it's was the best thing out of the whole order. n ni will not be going back to baby stacks. the reviews really let me down this time' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i went to this place because of the amazing reviews. i was highly disappointed .. first i ordered bacon and eggs eggs, scrambled with h cheese. the bacon was half cooked i guess u need to ask for crispy bacon to get it fully cooked . i asked for scrambled eggs with cheese, and i got chopped eggs with a slice of cheese on top. excuse me but i believe when you ask for scramble eggs with cheeses, it suppose to come out scrambled with cheese in it smh. my friend ordered corn beef hash with potatoes on thee side, and her potatoes was frozen in the inside. n nwith the negative comes the positive and the only positive i can say is .. ni ordered the cinnamon bun pancakes and i would have to say it's was the best thing out of the whole order. n ni will not be going back to baby stacks. the reviews really let me down this time' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the customer's disappointment: Respond to the review by acknowledging their dissatisfaction with the meal they received. Apologize for the poor experience and express regret that the meal did not meet their expectations. 2. Address the specific issues: Address the specific issues mentioned in the review, such as the half-cooked bacon, scrambled eggs with cheese on top instead of mixed, and frozen potatoes in the corn beef hash."
1953," A customer left us a 2-star review: '2.5 stars is more than fair! but i am rounding down for this place. n nhad a night here and at first glance it's a pretty good looking place to stay. the decor is fresh, modern, and very tasteful. n nkinda like a desert mirage it was all just in my imagination... n nthe check in experience was very disappointing as they seemed confused on just about everything and how to process our stay. one manager was on a call with an angry guest that was clue 1. n nbesides the to be expected rank odor of stale cigarettes throughout the place, what i noticed almost immediately was the low grade materials and workmanship everywhere!!! n nthe paper thin walls are no joke! you can hear everything near, above, and below. every voice, cough, grunt, and sound will be magnified in all directions. n nthen if you turn the a c on in the room it will sound much like a freight train passing by... n nwhile i am grateful there was a mattress cover on the bed, it felt like a heavy weight plastic bag used in a geriatric facility. nothing like rolling over on plastic. n nloved the style of the bathroom just wish the water pressure matched the strength of the design. n nhere's what i would leave you to consider it's cheap and fairly nice, just not as nice as it looks!! if you go to a motel 6, you know exactly what to expect, however when you come here you may be dissatisfied once you realize everything you see is just too good to be true! n nif you're drunk and exhausted, you won't even notice the noise or cheap construction... n nstay at your own risk, just beware every sound and noise you make will be heard and noted by all of your neighbors.' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: '2.5 stars is more than fair! but i am rounding down for this place. n nhad a night here and at first glance it's a pretty good looking place to stay. the decor is fresh, modern, and very tasteful. n nkinda like a desert mirage it was all just in my imagination... n nthe check in experience was very disappointing as they seemed confused on just about everything and how to process our stay. one manager was on a call with an angry guest that was clue 1. n nbesides the to be expected rank odor of stale cigarettes throughout the place, what i noticed almost immediately was the low grade materials and workmanship everywhere!!! n nthe paper thin walls are no joke! you can hear everything near, above, and below. every voice, cough, grunt, and sound will be magnified in all directions. n nthen if you turn the a c on in the room it will sound much like a freight train passing by... n nwhile i am grateful there was a mattress cover on the bed, it felt like a heavy weight plastic bag used in a geriatric facility. nothing like rolling over on plastic. n nloved the style of the bathroom just wish the water pressure matched the strength of the design. n nhere's what i would leave you to consider it's cheap and fairly nice, just not as nice as it looks!! if you go to a motel 6, you know exactly what to expect, however when you come here you may be dissatisfied once you realize everything you see is just too good to be true! n nif you're drunk and exhausted, you won't even notice the noise or cheap construction... n nstay at your own risk, just beware every sound and noise you make will be heard and noted by all of your neighbors.' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve check-in process: Ensure our staff are well-trained and equipped to handle check-ins efficiently and professionally, with minimal confusion. 2. Address odor issues: Implement a strict no-smoking policy or provide well-ventilated, smoke-free rooms to eliminate the stale cigarette odor. 3. Enhance room quality: Upgrade materials and workmanship to improve the overall quality of the rooms, making them more durable and less noisy."
1081," A customer left us a 3-star review: 'the good first. i ordered the crab ravioli and the hubs ordered a wedge salad. both meals were delicious. they brought out a basket of various breads including garlic knots. that was a definite plus, i love variety not to mention the offerings were delectable. i also ordered a tiramisu to go. the tiramisu was okay. i prefer it with chocolate liqueur sauce but they use cocoa powder as a garnish instead. n nnow the bad. the wait. i understand they were moderately busy and the place is quite small but waiting for 15 minutes after receiving our drinks just to order is a bit on the ridiculous side. if they were staffed properly this would not be an issue as i saw only one server running around the entire restaurant and she was quite rushed with everything. they really should have a backup server during busy times. or at the very least have who i suspected was the bartender help out rather than stand around and watch the dining room. n none thing that i found humorously interesting is when the server took my drink order. i ordered a mr. pibb after seeing it on the website's menu. she comes back with the hubs drink but quickly tells me that they don't have mr. pibb and hands me the beer menu asking me to choose another drink. i quickly ordered a root beer instead which she hastily obliged. the hubs and i couldn't help but giggle that she didn't realize that mr. pibb is a soda, not a beer. n nso in conclusion, the food is good but they need to be staffed properly.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'the good first. i ordered the crab ravioli and the hubs ordered a wedge salad. both meals were delicious. they brought out a basket of various breads including garlic knots. that was a definite plus, i love variety not to mention the offerings were delectable. i also ordered a tiramisu to go. the tiramisu was okay. i prefer it with chocolate liqueur sauce but they use cocoa powder as a garnish instead. n nnow the bad. the wait. i understand they were moderately busy and the place is quite small but waiting for 15 minutes after receiving our drinks just to order is a bit on the ridiculous side. if they were staffed properly this would not be an issue as i saw only one server running around the entire restaurant and she was quite rushed with everything. they really should have a backup server during busy times. or at the very least have who i suspected was the bartender help out rather than stand around and watch the dining room. n none thing that i found humorously interesting is when the server took my drink order. i ordered a mr. pibb after seeing it on the website's menu. she comes back with the hubs drink but quickly tells me that they don't have mr. pibb and hands me the beer menu asking me to choose another drink. i quickly ordered a root beer instead which she hastily obliged. the hubs and i couldn't help but giggle that she didn't realize that mr. pibb is a soda, not a beer. n nso in conclusion, the food is good but they need to be staffed properly.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Staffing: Ensure that we have adequate staff during busy hours, particularly servers. Having a backup server or having the bartender assist during peak times can help reduce wait times. 2. Menu Accuracy: Double-check the accuracy of our menu, especially for less common items like Mr. Pibb. This will help prevent confusion and ensure that customers receive what they order. 3. Wait Times: Improve wait times by streamlining the ordering process or implementing a system that allows customers to order at their tables. This can help reduce the wait time between ordering and receiving food."
1807," A customer left us a 2-star review: 'at first glance, the restaurant seems to be pretty well built with a. lot of nice, casual tables. empty tables, except for the staff eating in the dining room. the first thing that catches my eye is the glass of water, lots of random floating white bits. this is not your usual dirty glass mind you, there were a substantial number of things on my glass and of my companion's glass. n nwe ordered a thai iced tea since the water was no good. fortunately this was clean, and tasted pretty good. n nfor entrees, we got chicken phad thai, pan nang beef, and screaming tiger. the phad thai had decent flavor, and was quite plentiful for a lunch special under 7. the pan nang beef was quite different. my companion asked for it mild but was still a bit spicy and grease was covering the top of the curry. it was quite poorly made and to date only one place in this city prepares it well. the screaming tiger was decent. lightly marinated beef that was grilled to medium and sliced thin, served with steamed brocolli and carrots. it had a tamarind soy dipping sauce at least that's what it tasted like. n noverall, the experience was mediocre, and the total of the bill was about 30 for two people with 3 entrees and 2 drinks.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'at first glance, the restaurant seems to be pretty well built with a. lot of nice, casual tables. empty tables, except for the staff eating in the dining room. the first thing that catches my eye is the glass of water, lots of random floating white bits. this is not your usual dirty glass mind you, there were a substantial number of things on my glass and of my companion's glass. n nwe ordered a thai iced tea since the water was no good. fortunately this was clean, and tasted pretty good. n nfor entrees, we got chicken phad thai, pan nang beef, and screaming tiger. the phad thai had decent flavor, and was quite plentiful for a lunch special under 7. the pan nang beef was quite different. my companion asked for it mild but was still a bit spicy and grease was covering the top of the curry. it was quite poorly made and to date only one place in this city prepares it well. the screaming tiger was decent. lightly marinated beef that was grilled to medium and sliced thin, served with steamed brocolli and carrots. it had a tamarind soy dipping sauce at least that's what it tasted like. n noverall, the experience was mediocre, and the total of the bill was about 30 for two people with 3 entrees and 2 drinks.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Cleanliness: Address the issue of dirty glasses by ensuring all glasses are thoroughly cleaned before use. This includes checking for any foreign particles. 2. Food Quality and Presentation: Improve the quality of the Pan Nang Beef dish by ensuring it is prepared correctly, with the right level of spiciness and without excessive grease. Consider offering a tasting option for customers who are particular about their spice levels. 3. Staff Behavior: Ensure that staff are not eating in the dining area during service hours. This can be perceived as unprofessional and may detract from the dining experience."
1526," A customer left us a 2-star review: 'i used to think this place was ok. but the prices keep on going up. i've been ided on too many occasions sometimes by the same people. this wouldn't happen in any other shop that i went into on a regular basis to buy alcohol in. plus some of them waste your time even more by getting out a book and writing down the details of the sale even though it wasn't refused, do that in your time not mine. n nalso recently complained about something recently minor issue the plastic milk bottles weren't actually up to the line, they weren't full ie you were getting less milk than you were paying for. rather than anyone in the store sorting this out and offering a little off the price had to ring their office who brushed us off. n nand nectar, for the information they get about what different people purchase they should be paying us much more, what is it 1p for every u00a35 spent?' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i used to think this place was ok. but the prices keep on going up. i've been ided on too many occasions sometimes by the same people. this wouldn't happen in any other shop that i went into on a regular basis to buy alcohol in. plus some of them waste your time even more by getting out a book and writing down the details of the sale even though it wasn't refused, do that in your time not mine. n nalso recently complained about something recently minor issue the plastic milk bottles weren't actually up to the line, they weren't full ie you were getting less milk than you were paying for. rather than anyone in the store sorting this out and offering a little off the price had to ring their office who brushed us off. n nand nectar, for the information they get about what different people purchase they should be paying us much more, what is it 1p for every u00a35 spent?' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can address the following concerns: 1. Price Increases: Maintain transparency about price changes and communicate them effectively to customers. Consider offering loyalty programs or discounts to regular customers to show appreciation for their continued support. 2. Id-ing: Ensure that staff are properly trained to identify customers in a professional and respectful manner, minimizing any inconvenience or discomfort for the customer. 3. Time-wasting practices: Streamline the checkout process by reducing the need for staff to write down sale details unnecessarily. If necessary, consider implementing a digital system to speed up transactions."
1929," A customer left us a 2-star review: 'i've been here too many times in hopes that the food and service might get better. well this last visit i had the mahi mahi which was actually good and i liked the veggies it came with. i don't like that they only have one salsa choice. the service is pretty ridiculous, since everytime we go we seem to be forgotten and ingnored. we waited 20 minutes before even putting our drink order in. overall the food is just ok,nothing to brag about at all, and the service just sucks.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i've been here too many times in hopes that the food and service might get better. well this last visit i had the mahi mahi which was actually good and i liked the veggies it came with. i don't like that they only have one salsa choice. the service is pretty ridiculous, since everytime we go we seem to be forgotten and ingnored. we waited 20 minutes before even putting our drink order in. overall the food is just ok,nothing to brag about at all, and the service just sucks.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve Service Quality: Ensure that all staff are trained to provide prompt, friendly, and attentive service. Aim to acknowledge customers as soon as they enter the restaurant and check on them regularly throughout their visit. 2. Enhance Menu Variety: Offer a wider selection of salsas to cater to different tastes and preferences. This can be achieved by regularly updating the menu or offering seasonal options. 3. Speed Up Service: Reduce wait times by streamlining the ordering process and ensuring that orders are delivered to tables in a timely manner."
600," A customer left us a 1-star review: 'this is the worst place ever!!! hookah was good but if you want to pay for a service be treated like shit then this is definitely the place to go. our waitress was a complete a hole!!!! my friend i went there thinking we'd have a good gno but instead we were treated like dirt. nthe young guy changing out the coals was nice enough to take our order. when we asked him to get our waitress he signaled to her to come told her we needed something....she in turn waved for him to handle us after she saw it was our table. nnever going back!! too bad too cuz we tend to smoke a lot of hookah with all our friends. nthis all went down the charleston location' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'this is the worst place ever!!! hookah was good but if you want to pay for a service be treated like shit then this is definitely the place to go. our waitress was a complete a hole!!!! my friend i went there thinking we'd have a good gno but instead we were treated like dirt. nthe young guy changing out the coals was nice enough to take our order. when we asked him to get our waitress he signaled to her to come told her we needed something....she in turn waved for him to handle us after she saw it was our table. nnever going back!! too bad too cuz we tend to smoke a lot of hookah with all our friends. nthis all went down the charleston location' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the poor service: Acknowledge the customer's negative experience and express sincere regret for the way they were treated. 2. Address the issue with the staff: Investigate the incident and take appropriate action to ensure that the waitress involved in the incident is trained to provide better customer service. 3. Offer compensation: Offer a discount or complimentary service as a gesture of goodwill to make up for the poor experience. 4. Follow up: Reach out to the customer to confirm that their concerns have been addressed and invite them to return for a better experience."
660," A customer left us a 1-star review: 'the only thing good was the rice. i ordered chow mein noodles... noodles! this piece of shit gave me wonton crackers for my soup. called and the guy was a dick. if you know chinese food this is not it! waste of money. i hope they go out of business.' The customer feels annoyance, optimism, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the only thing good was the rice. i ordered chow mein noodles... noodles! this piece of shit gave me wonton crackers for my soup. called and the guy was a dick. if you know chinese food this is not it! waste of money. i hope they go out of business.' The customer feels annoyance, optimism, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize sincerely for the mistake: Acknowledge the error and express genuine regret for the inconvenience caused. 2. Correct the mistake: Offer a complimentary meal or a discount on their next order to make up for the poor experience. 3. Address the communication issue: Train staff to handle customer complaints with empathy and professionalism. Offer a phone number or email address for customers to reach out directly if they have any issues or concerns. 4. Educate staff: Ensure that staff are well-versed in the menu items and can accurately prepare and serve them."
805," A customer left us a 3-star review: 'i haven't had the dim sum yet. i just came here to try out their xiao long bao. it's alright. doesn't stand out from other places. i think the juice inside was just a bit too sweet for my taste. however, i would come here if i crave xiao long bao. i'm not sure why many places use that black soy vinegar sauce. i hate that smell and taste. clear white vinegar mix with soy sauce or lemon juice with the garlic has better taste.' The customer feels disapproval, confusion, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i haven't had the dim sum yet. i just came here to try out their xiao long bao. it's alright. doesn't stand out from other places. i think the juice inside was just a bit too sweet for my taste. however, i would come here if i crave xiao long bao. i'm not sure why many places use that black soy vinegar sauce. i hate that smell and taste. clear white vinegar mix with soy sauce or lemon juice with the garlic has better taste.' The customer feels disapproval, confusion, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Acknowledge the feedback: Respond to the review, thank the customer for their feedback, and express appreciation for their visit. 2. Offer a solution: If the customer hasn't tried the dim sum yet, offer a complimentary dim sum platter for their next visit to encourage them to try other menu items. 3. Address the xiao long bao issue: Investigate the sweetness of the xiao long bao filling and adjust the recipe if necessary. Offer a discount or complimentary item for the customer's next visit to try the improved xiao long bao."
826," A customer left us a 3-star review: 'great place to watch an iowa game if you are in the phoenix area. this place used to be intolerable when smoking was allowed, but had improved greatly since then. n nthere is a huge and loyal iowa following in the phoenix mesa area, so seats fill up quick. drinks are cheap, and the breakfast bar is greasy and hits the spot! the food is typical bar food, but perfect for the beer munchies. this bar will remind you of iowa in a hurry. n nlooking for more iowa natives to review this bar, though.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'great place to watch an iowa game if you are in the phoenix area. this place used to be intolerable when smoking was allowed, but had improved greatly since then. n nthere is a huge and loyal iowa following in the phoenix mesa area, so seats fill up quick. drinks are cheap, and the breakfast bar is greasy and hits the spot! the food is typical bar food, but perfect for the beer munchies. this bar will remind you of iowa in a hurry. n nlooking for more iowa natives to review this bar, though.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following actions: 1. Enhance communication: Reach out to the customer to thank them for their feedback and express our appreciation for their loyalty. This will show that we value their opinion and are open to feedback. 2. Improve food quality: While the customer appreciates the greasy bar food, we could explore options to offer healthier alternatives or improve the quality of our current offerings to cater to a wider range of preferences. 3. Expand seating capacity: Since seats fill up quickly, especially during Iowa games, we could consider expanding our seating area to accommodate more customers."
1384," A customer left us a 2-star review: 'coming back to vegas, i met with some friends for brunch here. here and there, they'd boast of this place as though it was a religious experience. however, i beg to differ. n nservice was decent fulfilling the bare requirements of refilling my water and taking my order. other than that, where's the conversation? better yet, where is the smile? n nonto the food, i had ordered a breakfast concoction comprised of eggs, feta, spinach, and chicken. pita on the side as well as potatoes, it was decent. the chicken was dried out, while the eggs were flavorless. i had a bite of my friend's breakfast burrito, which was good. however, my other friend's eggs and bacon looked dismal and...limp. n nthe one benefit of the griddle is the location. conveniently near the 215 and with a large parking lot, the store is easy to get to. the day i came, the doors were opened as to permit brunch fare to be eaten outdoors. n nhonestly, other than the convenient location, there's not much bringing me back to the griddle.' The customer feels disapproval, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'coming back to vegas, i met with some friends for brunch here. here and there, they'd boast of this place as though it was a religious experience. however, i beg to differ. n nservice was decent fulfilling the bare requirements of refilling my water and taking my order. other than that, where's the conversation? better yet, where is the smile? n nonto the food, i had ordered a breakfast concoction comprised of eggs, feta, spinach, and chicken. pita on the side as well as potatoes, it was decent. the chicken was dried out, while the eggs were flavorless. i had a bite of my friend's breakfast burrito, which was good. however, my other friend's eggs and bacon looked dismal and...limp. n nthe one benefit of the griddle is the location. conveniently near the 215 and with a large parking lot, the store is easy to get to. the day i came, the doors were opened as to permit brunch fare to be eaten outdoors. n nhonestly, other than the convenient location, there's not much bringing me back to the griddle.' The customer feels disapproval, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at The Griddle, we can focus on the following areas: 1. Enhance Customer Service: Train our staff to engage in friendly and meaningful conversations with customers, and to provide exceptional service beyond the bare minimum. A smile and a warm greeting can make a significant difference in a customer's perception of their dining experience. 2. Improve Food Quality: Pay close attention to the preparation and presentation of dishes, especially proteins like chicken and eggs. Ensure that they are cooked to perfection, with flavorful seasoning and moist texture. 3. Consistency: Ensure that all dishes are prepared consistently, regardless of the dish or the server."
52," A customer left us a 1-star review: 'i never gave one star on my yelp reviews. but this dental office doesn't deserve more than that. i had a horrible experience of getting root canal done here. i guessed the dentist didn't numb me enough before the surgery. i felt pain when he started digging my tooth. i told him few time about the pain. all he did was saying it's okay and you can do it . he finally stopped and numbed me more when i started crying and telling him i felt sharp pain . why wouldn't he numb me more at first time i told him about the pain!!!!? i choose this dental office because i was new in vegas. and it's close to where i live. there are so many nice dentists out there and charge same price like this place does. don't come here unless you like to be tortured!!!!!!!' The customer feels fear, sadness, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i never gave one star on my yelp reviews. but this dental office doesn't deserve more than that. i had a horrible experience of getting root canal done here. i guessed the dentist didn't numb me enough before the surgery. i felt pain when he started digging my tooth. i told him few time about the pain. all he did was saying it's okay and you can do it . he finally stopped and numbed me more when i started crying and telling him i felt sharp pain . why wouldn't he numb me more at first time i told him about the pain!!!!? i choose this dental office because i was new in vegas. and it's close to where i live. there are so many nice dentists out there and charge same price like this place does. don't come here unless you like to be tortured!!!!!!!' The customer feels fear, sadness, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the painful experience: Acknowledge the customer's pain and express sincere apologies for the discomfort they experienced during the root canal procedure. 2. Investigate the issue: Review the dental records and speak with the dentist involved to understand what happened during the procedure. This will help identify any potential issues or areas for improvement. 3. Address the pain management concerns: Ensure that the dentist is properly trained in pain management techniques and uses appropriate numbing methods before starting any procedures."
1385," A customer left us a 2-star review: 'i really wanted to like this place after countless friends raved about it over over again. the first time i went with my boyfriend on a date. we had to wait over 2 hours but we were willing to because of all the positive reviews. by the time we finally got seated, we were ravenous and ordered the parmesan truffle fries. they weren't anything special. for dinner i got the surf and turf burgushi. it took forever for it to come out and once it did, it was ice cold. i wasn't really expecting to eat cold, ground beef crumbles. at least my martini was delicious! n nthe second time i went was nearly a year later. wanting to give the infamous burgushi another try. this time i got the taste explosion. it was really quite plain and fell apart as soon as you picked it up since it's just crumbles of burger meat. pretty disappointing. that said, the milkshakes are amazing. i had the no sleep till brooklyn which was an espresso and coffee infused alcoholic shake. it was the redeeming item of the evening.' The customer feels desire, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i really wanted to like this place after countless friends raved about it over over again. the first time i went with my boyfriend on a date. we had to wait over 2 hours but we were willing to because of all the positive reviews. by the time we finally got seated, we were ravenous and ordered the parmesan truffle fries. they weren't anything special. for dinner i got the surf and turf burgushi. it took forever for it to come out and once it did, it was ice cold. i wasn't really expecting to eat cold, ground beef crumbles. at least my martini was delicious! n nthe second time i went was nearly a year later. wanting to give the infamous burgushi another try. this time i got the taste explosion. it was really quite plain and fell apart as soon as you picked it up since it's just crumbles of burger meat. pretty disappointing. that said, the milkshakes are amazing. i had the no sleep till brooklyn which was an espresso and coffee infused alcoholic shake. it was the redeeming item of the evening.' The customer feels desire, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Reduce wait times: Address the long wait times by improving restaurant management and reservation systems to ensure a more timely seating. 2. Enhance food quality and presentation: Improve the taste and quality of the dishes, particularly the Parmesan truffle fries and the burgushi, to meet customer expectations. 3. Ensure food temperature: Implement proper food handling procedures to ensure that dishes are served hot, especially the surf and turf burgushi."
200," A customer left us a 1-star review: 'had the worst experience i've ever had in my life. general manager was super rude when i asked him to substitute pancakes to something else, he said he have to charge me but he can give me maybe a slice of tomato for free. in his own words like seriously, was that necessary having a attitude on saturday afternoon you happen to be the general manager? no wonder this place gets bad reviews. it's these people make the restaurant look bad. but food can't save this original pancake house anyway. i fell the like the gm hated his job didn't want to be here. for food, worst taste of pancakes i've ever had. will not return back to this place ever.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'had the worst experience i've ever had in my life. general manager was super rude when i asked him to substitute pancakes to something else, he said he have to charge me but he can give me maybe a slice of tomato for free. in his own words like seriously, was that necessary having a attitude on saturday afternoon you happen to be the general manager? no wonder this place gets bad reviews. it's these people make the restaurant look bad. but food can't save this original pancake house anyway. i fell the like the gm hated his job didn't want to be here. for food, worst taste of pancakes i've ever had. will not return back to this place ever.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can take the following steps: 1. Acknowledge the customer's feedback: Respond to the review by acknowledging their negative experience and expressing empathy for their disappointment. 2. Apologize for the incident: Offer a sincere apology for the poor service they received, particularly from the General Manager. 3. Offer a solution: Assure the customer that we take their feedback seriously and will take steps to address the issue. Offer a complimentary meal or discount on their next visit as a gesture of goodwill."
134," A customer left us a 1-star review: 'being from ny, i have some high expectations for my chinese fare. this place misses the mark...by a mile. the sesame chicken was essentially glazed pieces of fried something, the wonton soup was salt water, and the best thing was the egg roll which could have come from costco. i rarely give bad reviews, especially for places that i love so close to, but i can't get around this one. n noverall, skip this place.' The customer feels disappointment, disapproval, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'being from ny, i have some high expectations for my chinese fare. this place misses the mark...by a mile. the sesame chicken was essentially glazed pieces of fried something, the wonton soup was salt water, and the best thing was the egg roll which could have come from costco. i rarely give bad reviews, especially for places that i love so close to, but i can't get around this one. n noverall, skip this place.' The customer feels disappointment, disapproval, love. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Authenticity of Chinese Cuisine: Enhance the quality and authenticity of our sesame chicken, wonton soup, and egg rolls to meet the customer's expectations. This may involve researching traditional recipes, sourcing better ingredients, or hiring a chef with expertise in Chinese cuisine. 2. Taste Balance: Address the issue of the wonton soup being too salty. Adjust seasoning to ensure a balanced taste that caters to a wider audience."
1842," A customer left us a 2-star review: 'i was expecting an outstanding spa experience in vegas, only to be left feeling disappointed with the services. i expected to pay a little more for the service than at home, but the spa was just dirty. there was hair clogging all the sinks and shower drains, the robes were raggedy. i couldn't believe the conditions of the slippers and robes. the drinks consisted of water with apple slices and they had oranges and apples for snacks for the women, but my husband said he didn't have the fruit on his side. one of my services was a 25 min facial. nothing specials, no extractions, just massage and cream. the only other services that were part of the spa was a steam room, a whirlpool and a cool water pool. very disappointed with the whole scene especially since it is the only thing i look forward to doing when coming to vegas. ni think i would be the extra money and try a spa at another hotel on the strip.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i was expecting an outstanding spa experience in vegas, only to be left feeling disappointed with the services. i expected to pay a little more for the service than at home, but the spa was just dirty. there was hair clogging all the sinks and shower drains, the robes were raggedy. i couldn't believe the conditions of the slippers and robes. the drinks consisted of water with apple slices and they had oranges and apples for snacks for the women, but my husband said he didn't have the fruit on his side. one of my services was a 25 min facial. nothing specials, no extractions, just massage and cream. the only other services that were part of the spa was a steam room, a whirlpool and a cool water pool. very disappointed with the whole scene especially since it is the only thing i look forward to doing when coming to vegas. ni think i would be the extra money and try a spa at another hotel on the strip.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on several key areas: 1. Cleanliness: Address the issue of cleanliness by ensuring regular and thorough cleaning of all facilities, including sinks, shower drains, robes, slippers, and any other items that the customer interacts with. 2. Service Quality: Enhance the quality of services, particularly the facial service, by offering extractions and other special treatments. This will help meet the customer's expectations of an ""outstanding spa experience."" 3. Amenities: Provide a more diverse selection of drinks and snacks to cater to all guests, including men."
1705," A customer left us a 2-star review: 'ohhh rnr....working in the industry, i know what it's like to be a new bar restaurant so i'm pretty understanding about certain mishaps but after the service last night, i can't say i'm going to be coming back or recommending you to any of my friends at any point in the near future. n nme and a friend were occupying one of the bigger booths located on the right as soon as you walk into the place. we weren't really eating and we didn't plan on staying that long and the waitress was nice enough at first. as the place got busier though, she rarely checked up on us and for the last 45 minutes we were there, didn't ask my friend if she wanted another drink. i understand what it's like to be busy i get my ass kicked at work on a number of occasions but the power of a smile goes a long way and this girl didn't really seem to give two shits. n nafter drinking some of the beverage i had in front of me, i realized that there was a huge crack in the glass...not baby sized...huge. when she came around i lifted the glass, half apologetically smiling because i hate complaining especially when it's busy to which she responded with what? after she saw it, she said oh shit and brought me back a different drink. that's all okay but when the bill finally came she hadn't bothered to void it off and a simple i'm sorry would have sufficed. n nit's the little things like that that can bring people back to rnr for a second shot. maybe in a few months i'll give it another go to see if the service has improved.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'ohhh rnr....working in the industry, i know what it's like to be a new bar restaurant so i'm pretty understanding about certain mishaps but after the service last night, i can't say i'm going to be coming back or recommending you to any of my friends at any point in the near future. n nme and a friend were occupying one of the bigger booths located on the right as soon as you walk into the place. we weren't really eating and we didn't plan on staying that long and the waitress was nice enough at first. as the place got busier though, she rarely checked up on us and for the last 45 minutes we were there, didn't ask my friend if she wanted another drink. i understand what it's like to be busy i get my ass kicked at work on a number of occasions but the power of a smile goes a long way and this girl didn't really seem to give two shits. n nafter drinking some of the beverage i had in front of me, i realized that there was a huge crack in the glass...not baby sized...huge. when she came around i lifted the glass, half apologetically smiling because i hate complaining especially when it's busy to which she responded with what? after she saw it, she said oh shit and brought me back a different drink. that's all okay but when the bill finally came she hadn't bothered to void it off and a simple i'm sorry would have sufficed. n nit's the little things like that that can bring people back to rnr for a second shot. maybe in a few months i'll give it another go to see if the service has improved.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your bar restaurant, consider the following actions: 1. Enhance service quality: Train staff to maintain a consistent level of service, even during busy periods. Regularly check on customers, offer drinks, and provide friendly and attentive service. 2. Address safety concerns: Inspect glassware regularly for cracks and replace any damaged items promptly. 3. Improve communication: When a mishap occurs, such as a cracked glass, apologize sincerely and address the issue promptly. 4. Attention to detail: Ensure that bills are corrected when necessary, and offer a simple apology when mistakes are made."
704," A customer left us a 3-star review: 'when i saw they had fattoush i had to run right over. i haven't had a fattoush salad since i move to phoenix. well.... the salad was good but it wasn't the fattoush i'm used to. instead of fresh parsley, sumac and purslane, there was dried parsley no sumac, or purslane and instead of toasted fresh pita there were very hard croutons. don't get me wrong the salad was still good, but not the fattoush i'm used to. my quest for the fattoush i remember continues. i will return to try their schwarmae and they have a nice little middle eastern grocery as well.' The customer feels admiration, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'when i saw they had fattoush i had to run right over. i haven't had a fattoush salad since i move to phoenix. well.... the salad was good but it wasn't the fattoush i'm used to. instead of fresh parsley, sumac and purslane, there was dried parsley no sumac, or purslane and instead of toasted fresh pita there were very hard croutons. don't get me wrong the salad was still good, but not the fattoush i'm used to. my quest for the fattoush i remember continues. i will return to try their schwarmae and they have a nice little middle eastern grocery as well.' The customer feels admiration, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can make the following changes: 1. Authentically prepare the Fattoush salad according to traditional Middle Eastern recipes, using fresh parsley, sumac, and purslane. 2. Offer toasted fresh pita bread instead of croutons for the Fattoush salad. 3. Consider offering a brief explanation or description of the ingredients used in the Fattoush salad to ensure customers understand the dish's authenticity. 4. Encourage the customer to return and try our Schwarma, as they expressed interest in it."
1981," A customer left us a 2-star review: 'let me spell it out for you. n nc. l. u. s. t. e. r. f. u. c. k. n nhow anyone could honestly shop here astounds me. ni literally felt like cattle being pushed through a small walkway. n npro's. n astounding selection n great people watching. n nthat's about it. n ncon's. n how does anyone move?! don't even dare try to go back from the direction you came as you will be walking into a literal wall of people. n you can't comparative shop as you can barely get to the vendors, let alone find them once again after you've passed them. n rude yuppies. n rude yuppies with strollers. n rude yuppies with strollers and 1200 reusable trader joe bags that hit you as you try to pass them. n ni get that there is some wonderful product here, but the set up and sheer massive quanity of people that show up really created an un enjoyable experience for me.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'let me spell it out for you. n nc. l. u. s. t. e. r. f. u. c. k. n nhow anyone could honestly shop here astounds me. ni literally felt like cattle being pushed through a small walkway. n npro's. n astounding selection n great people watching. n nthat's about it. n ncon's. n how does anyone move?! don't even dare try to go back from the direction you came as you will be walking into a literal wall of people. n you can't comparative shop as you can barely get to the vendors, let alone find them once again after you've passed them. n rude yuppies. n rude yuppies with strollers. n rude yuppies with strollers and 1200 reusable trader joe bags that hit you as you try to pass them. n ni get that there is some wonderful product here, but the set up and sheer massive quanity of people that show up really created an un enjoyable experience for me.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Improve store layout and crowd management: Implement a more spacious and organized store layout to reduce congestion and improve navigation. Consider implementing one-way aisles, wider walkways, and designated areas for strollers. 2. Enhance vendor visibility: Improve signage and product labeling to make it easier for customers to find vendors and compare products. Consider using digital signage or mobile apps to provide more detailed information about products and vendors. 3. Train staff on customer service: Ensure that all staff members are trained to be friendly, approachable, and helpful."
1406," A customer left us a 2-star review: 'beers are good as were the wings, but the burgers were a big disappointment. flavorless and uninteresting. portions were way too big bordering on ridiculous. service was good. would go back for a beer and appetizer but that is it' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'beers are good as were the wings, but the burgers were a big disappointment. flavorless and uninteresting. portions were way too big bordering on ridiculous. service was good. would go back for a beer and appetizer but that is it' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Burgers: Enhance the flavor and interest of our burgers by experimenting with different seasonings, sauces, and toppings. We could also consider offering customizable options to cater to individual preferences. 2. Portion sizes: Adjust the portion sizes to be more balanced and appropriate, without compromising the quality of the food. 3. Consistency: Ensure that all dishes, including burgers, are consistently prepared to meet the high standards we aim for."
1115," A customer left us a 3-star review: 'this was our first time going to tandoori times. the atmosphere was pleasant and i thought it would be more crowded than it was. nthe good the food. food was great. i had the goat curry which was their friday special, and it was wonderful. my husband who doesn't like most curry dishes stuck with the tandoori chicken which was wonderful as well. a side of pesto naan rounded the meal out. no complaints about the food at all. n nthe bad the service. our waiter was very polite and friendly the few times we saw him. he brought us menus and then left us waiting for 15 minutes before coming back to take our order. he then disappeared for most our meal. we had to ask another server to track him down to get our bill. needless to say our drinks were not refilled. we also waited a very long time for our food. n nthe ugly the belly dancing. actually it wasn't the bellydancing. more specifically the dramatic rise in music and the incessant finger chimes of the dancer grew to be irritating. the dancing was fun to watch in the beginning but became tiresome after first few minutes. it was impossible to chat without shouting at my husband. n ngood place. prices were reasonable and the food was good. but the service needs some work.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this was our first time going to tandoori times. the atmosphere was pleasant and i thought it would be more crowded than it was. nthe good the food. food was great. i had the goat curry which was their friday special, and it was wonderful. my husband who doesn't like most curry dishes stuck with the tandoori chicken which was wonderful as well. a side of pesto naan rounded the meal out. no complaints about the food at all. n nthe bad the service. our waiter was very polite and friendly the few times we saw him. he brought us menus and then left us waiting for 15 minutes before coming back to take our order. he then disappeared for most our meal. we had to ask another server to track him down to get our bill. needless to say our drinks were not refilled. we also waited a very long time for our food. n nthe ugly the belly dancing. actually it wasn't the bellydancing. more specifically the dramatic rise in music and the incessant finger chimes of the dancer grew to be irritating. the dancing was fun to watch in the beginning but became tiresome after first few minutes. it was impossible to chat without shouting at my husband. n ngood place. prices were reasonable and the food was good. but the service needs some work.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve Service Efficiency: Reduce waiting times for orders and refills. Ensure that waitstaff are more attentive and responsive to customer needs. 2. Enhance Communication: Implement a system for customers to signal when they are ready to order, and for waitstaff to check in more frequently. 3. Adjust Entertainment: Offer a more flexible approach to background music and entertainment, allowing customers to control the volume or opt-out if desired."
471," A customer left us a 1-star review: 'worst experience ever! why does a hookah bar open at noon but won't serve hookah until 4 pm? four employees here chatting and on their phones neglecting to help or even acknowledge other patrons. it's the end of december and their heaters outside don't work? have been here for 45 minutes and not checked on once by any employee at all. worst customer service experience in all of vegas.' The customer feels disappointment, annoyance, anger. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'worst experience ever! why does a hookah bar open at noon but won't serve hookah until 4 pm? four employees here chatting and on their phones neglecting to help or even acknowledge other patrons. it's the end of december and their heaters outside don't work? have been here for 45 minutes and not checked on once by any employee at all. worst customer service experience in all of vegas.' The customer feels disappointment, annoyance, anger. Concisely, how can we best improve our services for this customer's experience? 1. Clarify business hours and policies: Clearly communicate opening times, hookah serving hours, and any other relevant policies on the business's website, social media, and in-store signage. 2. Prioritize customer service: Train staff to prioritize customer service, including promptly acknowledging and assisting patrons, and maintaining a friendly and professional demeanor. 3. Address customer complaints: Implement a system for addressing customer complaints in a timely and effective manner, such as having a designated employee or team responsible for handling customer feedback. 4. Ensure a comfortable environment: Ensure that outdoor heaters are functioning properly, especially during colder months, to maintain a comfortable temperature for customers."
385," A customer left us a 1-star review: 'horrible. worst i have been treated since i have been in phoenix five years . there are signs on the pumps that state, to prevent fraud, all credit card transactions must be done inside. i thought it odd, but walked inside. the guy who worked there said hi. i said, hi. i'm wondering, why do you have to come inside to pay? he said, harshly, did you read the signs? i said, yes, he said, then you just answered your question, didn't you, buddy? not too tough, was it? i looked at him, incredulous. seemed like a harmless question. i turned to walk out, saying, i think i'll get gas somewhere else. he said, you do that, buddy. no skin off my back. n nbased on the fact that there was nobody else there, i think it probably was. maybe not the douchebag i talked to, but the owner probably wouldn't appreciate the fact that his employees are treating customers like that. n nwell, i guess i'm not a customer. n nnever will be, either.' The customer feels curiosity, fear, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'horrible. worst i have been treated since i have been in phoenix five years . there are signs on the pumps that state, to prevent fraud, all credit card transactions must be done inside. i thought it odd, but walked inside. the guy who worked there said hi. i said, hi. i'm wondering, why do you have to come inside to pay? he said, harshly, did you read the signs? i said, yes, he said, then you just answered your question, didn't you, buddy? not too tough, was it? i looked at him, incredulous. seemed like a harmless question. i turned to walk out, saying, i think i'll get gas somewhere else. he said, you do that, buddy. no skin off my back. n nbased on the fact that there was nobody else there, i think it probably was. maybe not the douchebag i talked to, but the owner probably wouldn't appreciate the fact that his employees are treating customers like that. n nwell, i guess i'm not a customer. n nnever will be, either.' The customer feels curiosity, fear, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Train staff on customer service skills: Emphasize the importance of being friendly, approachable, and patient with customers. Teach them to respond to questions with empathy and understanding, rather than with hostility or sarcasm. 2. Clarify signage: Ensure that all signs are clear, concise, and easy to understand. If there is a need for customers to pay inside, make sure the reason is explained in a friendly and welcoming manner. 3. Implement a feedback system: Encourage customers to provide feedback on their experiences, both positive and negative."
1587," A customer left us a 2-star review: 'pop quiz n nthis 7 11 is a na. great place to get a flat soda. nb. get hit up for change. nc. almost get robbed. nd. all of the above. n n n n ncorrect answer d' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'pop quiz n nthis 7 11 is a na. great place to get a flat soda. nb. get hit up for change. nc. almost get robbed. nd. all of the above. n n n n ncorrect answer d' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Address the issue of being asked for change: Ensure our staff are trained to ask politely and respectfully for change, and avoid any pressure or discomfort for the customer. 2. Improve the cleanliness and safety of the store: Address any concerns about safety and cleanliness to make the customer feel more comfortable and secure. 3. Enhance the overall service experience: Train staff to provide excellent customer service, including being attentive, friendly, and helpful. Offer a wide variety of drinks, including non-flat options, to cater to different preferences."
315," A customer left us a 1-star review: 'no problem with the food here, just the service. i have ordered food from here 3 times, once takeout and twice delivery. everytime i have put an order in here they get something on the order wrong. when i try to make a complaint about it the staff is very rude and not apologetic at all. this location has very young girls taking the orders and it is my feeling that they don't pay attention very well since they get the order wrong every time. i will never order from this location again because of the terrible service and uncaring staff.' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'no problem with the food here, just the service. i have ordered food from here 3 times, once takeout and twice delivery. everytime i have put an order in here they get something on the order wrong. when i try to make a complaint about it the staff is very rude and not apologetic at all. this location has very young girls taking the orders and it is my feeling that they don't pay attention very well since they get the order wrong every time. i will never order from this location again because of the terrible service and uncaring staff.' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the review by acknowledging the customer's frustration with the service and apologize for the inconvenience they have experienced. 2. Address the problem: Investigate the issue and identify the root cause of the repeated errors in orders. This could involve training staff, improving communication, or implementing new processes to ensure accuracy. 3. Offer a solution: Offer the customer a solution, such as a complimentary meal or a discount on their next order, as a gesture of goodwill and to make amends for the poor service they have received."
1037," A customer left us a 3-star review: 'good food good prices! it just too small. it's almost like i dread going in because i know i'm going to have a hard time finding a seat and waiting for people to get up.' The customer feels admiration, fear, nervousness. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'good food good prices! it just too small. it's almost like i dread going in because i know i'm going to have a hard time finding a seat and waiting for people to get up.' The customer feels admiration, fear, nervousness. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Expand seating capacity: Increase the number of seats available to accommodate more customers, reducing the likelihood of overcrowding. 2. Implement a reservation system: Offer the option for customers to reserve a table in advance, ensuring they have a guaranteed seat upon arrival. 3. Improve wait times: Train staff to seat customers more efficiently, reducing wait times for available tables. 4. Communicate seating availability: Provide real-time information about seating availability on your website or through a mobile app, allowing customers to make informed decisions about when to visit."
976," A customer left us a 3-star review: 'hell hath no fury more than a sunday afternoon at mccarran international airport. n nwhy you ask? how about trying to fight for a flight home to la? how about just trying to get to your gate when you are lost? n nit's just crowded. the security lines are understaffed. your gate basically is in baker, california. you have to take a tram to get to most of them. the gates that don't have the tram, well, if you need to switch flights, it'll probably be in another gate area, miles away. n nsure, there's the 70 percent payouts on the slot machines that beckon your dollars, the taxi lines that move faster than disneyland, and cab rides that are 9 dollars to the airport but 25 dollars from it, the only decent food is at the ruby's, and the luggage area larger than philadelphia, pa. n nthursdays and sundays are absolute hell, and i've been in there for a layover at midnight on a friday, and it was still crowded. go figure.' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'hell hath no fury more than a sunday afternoon at mccarran international airport. n nwhy you ask? how about trying to fight for a flight home to la? how about just trying to get to your gate when you are lost? n nit's just crowded. the security lines are understaffed. your gate basically is in baker, california. you have to take a tram to get to most of them. the gates that don't have the tram, well, if you need to switch flights, it'll probably be in another gate area, miles away. n nsure, there's the 70 percent payouts on the slot machines that beckon your dollars, the taxi lines that move faster than disneyland, and cab rides that are 9 dollars to the airport but 25 dollars from it, the only decent food is at the ruby's, and the luggage area larger than philadelphia, pa. n nthursdays and sundays are absolute hell, and i've been in there for a layover at midnight on a friday, and it was still crowded. go figure.' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve staffing levels, particularly during peak travel times (Thursdays and Sundays) to reduce wait times at security and potentially streamline the process of finding gates and assistance. 2. Enhance signage and navigation within the airport to make it easier for passengers to find their gates, especially those that are far from the main terminal or require the use of a tram. 3. Consider offering more food options throughout the airport, particularly healthier and more diverse choices, to cater to a wider range of preferences."
807," A customer left us a 3-star review: 'this is a great venue that gets more people then should be allowed. i came here to the summer close out party with calvin harris. it took me almost 1hr to get to the bar to get a drink. most regular size drinks are 17. the security at the door is tighter then tsa at any airport i ve been too. then you get a pat down. one thing to note, men must were swimming trunks or you will not be allowed in. i couldn't have gone in the pool even if i tried it was that crowded. you can't bring water, mints, or just about anything else you would use poolside.' The customer feels disapproval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this is a great venue that gets more people then should be allowed. i came here to the summer close out party with calvin harris. it took me almost 1hr to get to the bar to get a drink. most regular size drinks are 17. the security at the door is tighter then tsa at any airport i ve been too. then you get a pat down. one thing to note, men must were swimming trunks or you will not be allowed in. i couldn't have gone in the pool even if i tried it was that crowded. you can't bring water, mints, or just about anything else you would use poolside.' The customer feels disapproval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following: 1. Improve bar service efficiency: Reduce wait times at the bar by increasing staff or implementing a more efficient service system. 2. Price review: Review the pricing of drinks, ensuring they are competitive and reasonable for the market. 3. Crowd management: Implement strategies to manage the number of attendees, especially during high-demand events like the summer close out party. 4. Security measures: Review the security procedures to ensure they are necessary and not overly intrusive, while still maintaining a safe environment."
1882," A customer left us a 2-star review: 'the food was ok. i received very slow service, and although my waitress was very nice, it was just slow. i didn't get asked what i would like to drink for five minutes after being seated, even though the place wasn't too busy it was 1am . also i wasn't even greeted upon entry. it was expensive, and the portions were tiny. i wouldn't mind so much if the service made up for the portions, but it didn't. what was i paying for? service? no. food? no. it was disappointing.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the food was ok. i received very slow service, and although my waitress was very nice, it was just slow. i didn't get asked what i would like to drink for five minutes after being seated, even though the place wasn't too busy it was 1am . also i wasn't even greeted upon entry. it was expensive, and the portions were tiny. i wouldn't mind so much if the service made up for the portions, but it didn't. what was i paying for? service? no. food? no. it was disappointing.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve service speed: Train staff to recognize customers upon entry and provide prompt service, including offering drinks immediately after seating. 2. Enhance communication: Encourage staff to maintain regular communication with customers, such as asking for drink orders and checking on their satisfaction throughout the meal. 3. Adjust portion sizes: Consider offering larger portion sizes to better meet customer expectations and justify the cost. 4. Consistent training: Ensure all staff members are well-trained and understand the importance of providing excellent service to maintain customer satisfaction."
1237," A customer left us a 3-star review: 'we read all of the amazing reviews and were already up north, so decided to check it out. i guess if we weren't spoiled with some of the best pizza close to our loft in downtown phoenix pizzeria bianco, pomo, cibo, the parlor, federal pizza etc. , i may not be as critical of amaro. the atmosphere was nice, but nothing special the service was just ok...it was his first night on the job and didn't know the menu at all and the pizza was good, but not great.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'we read all of the amazing reviews and were already up north, so decided to check it out. i guess if we weren't spoiled with some of the best pizza close to our loft in downtown phoenix pizzeria bianco, pomo, cibo, the parlor, federal pizza etc. , i may not be as critical of amaro. the atmosphere was nice, but nothing special the service was just ok...it was his first night on the job and didn't know the menu at all and the pizza was good, but not great.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Staff Training: Ensure that all staff members are well-versed with the menu, specials, and service standards. This will help in providing a more informed and efficient service. 2. Consistency: Strive to maintain a consistent level of quality in our pizzas to meet the high standards set by the mentioned downtown Phoenix pizzerias. 3. Atmosphere: Enhance the ambiance to make it more unique and special, setting us apart from the competition."
1203," A customer left us a 3-star review: 'we booked the renovated go room and it was better than we expected. the decor was modern and had a denon hi fi system in the room! bathroom had a bathtub and a shower. reasonably clean. i wasn't too crazy about the strange smell in the casino felt like bathroom air freshener! , but hey with the price and its unbeatable central location, it was a good deal! plus you're in vegas, you wouldn't want to just stay in your room or your own hotel!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'we booked the renovated go room and it was better than we expected. the decor was modern and had a denon hi fi system in the room! bathroom had a bathtub and a shower. reasonably clean. i wasn't too crazy about the strange smell in the casino felt like bathroom air freshener! , but hey with the price and its unbeatable central location, it was a good deal! plus you're in vegas, you wouldn't want to just stay in your room or your own hotel!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following actions: 1. Investigate the source of the strange smell in the casino, possibly replacing or improving the air freshener system. 2. Enhance the cleanliness protocols, focusing on eliminating any potential odors that might be perceived as unpleasant. 3. Offer options for customers who prefer a smoke-free environment, as the smell of cigarette smoke could potentially contribute to the issue. 4. Provide information about the hotel's air filtration system and any steps taken to ensure a pleasant and fresh environment for guests."
295," A customer left us a 1-star review: 'second time in a row these people botched my order. i ordered mushrooms, i got onions, which i am allergic to and all i got offered was dessert. should've been a full refund of my . not nice. they did send me a second order, which was correct, and both delivery guys were quick and very nice. but still, twice in a row? really?' The customer feels disappointment, curiosity, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'second time in a row these people botched my order. i ordered mushrooms, i got onions, which i am allergic to and all i got offered was dessert. should've been a full refund of my . not nice. they did send me a second order, which was correct, and both delivery guys were quick and very nice. but still, twice in a row? really?' The customer feels disappointment, curiosity, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize sincerely for the mistake in the order, acknowledging the inconvenience and potential health risk it posed. 2. Offer a full refund for the initial order, along with a gesture of goodwill, such as a discount or complimentary item on their next visit. 3. Implement a double-check system to ensure that orders are accurate before they are prepared and sent out. 4. Train staff on allergy awareness and the importance of communicating accurately with customers about their orders."
504," A customer left us a 1-star review: 'we ordered to go, and the food was not great. we will not eat here again. n we ordered the red curry chicken. it was watered down like soup, and other than the hot chile, there wasn't much flavor in it. we ordered the chicken satay. my 6 year old said, how am i supposed to eat this, it is so hard? it was so hard and dry she couldn't even bite into it. we ordered the ginger chicken again watery broth and you couldn't even taste the ginger.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'we ordered to go, and the food was not great. we will not eat here again. n we ordered the red curry chicken. it was watered down like soup, and other than the hot chile, there wasn't much flavor in it. we ordered the chicken satay. my 6 year old said, how am i supposed to eat this, it is so hard? it was so hard and dry she couldn't even bite into it. we ordered the ginger chicken again watery broth and you couldn't even taste the ginger.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the poor quality of the food and the inconvenience caused. 2. Offer a complimentary meal or a discount on their next visit to make up for the unsatisfactory experience. 3. Investigate the issues raised in the review, particularly the watery consistency of the curries and the hard, dry texture of the chicken satay. This may involve adjusting cooking procedures or ingredients. 4. Train staff on proper food preparation techniques to ensure that dishes are cooked consistently and to the desired level of tenderness."
1637," A customer left us a 2-star review: 'great vibe and location for we s. phx folk, but ye gods, beware ordering a house cabernet during happy hour 12 a glass! for happy hour house wine? are you kidding? n nthe hhr food is a great deal, we'll be ordering beer next time.. phew. n ncaveat emptor. bring a high limit credit card.' The customer feels admiration, approval, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'great vibe and location for we s. phx folk, but ye gods, beware ordering a house cabernet during happy hour 12 a glass! for happy hour house wine? are you kidding? n nthe hhr food is a great deal, we'll be ordering beer next time.. phew. n ncaveat emptor. bring a high limit credit card.' The customer feels admiration, approval, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can address the following concerns: 1. House Cabernet during Happy Hour: Offer a more competitive price for house wines during happy hour, or provide a clearer indication of the discounted price. 2. Clarity in Promotions: Ensure that all promotions, including happy hour deals, are clearly communicated to avoid any confusion or disappointment. 3. Food Quality: Improve the quality of food offerings during happy hour, or consider offering a wider variety of options to cater to different tastes."
1464," A customer left us a 2-star review: 'i am not a big fan of las vegas shows because they do not interest me. mystere is the first cirque du soleil show i've been to and that's only because my gf took me here for my birthday. after watching the show i had a real conundrum about writing a review for this show because cirque fan boys can construe my opinion controversial. n nlas vegas is a town for people to come to spend money to get entertained, so my review will primarily focus on the value proposition of the ciruqe shows. is this show worth spending 100 150 for 90 minutes? no. there isn't any unique acrobatic material in this show that isn't available on the internet or on tv shows like america's got talent. the filler part before the next act of the show is being prepared is really not that funny. i will not go into details about the show since it my spoil the show for some. i think i can get more entertainment out at a movie theater for 10. n ni honestly think that ciruqe shows are a scam created by casino industry to get more money out of people's pockets.' The customer feels disapproval, confusion, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i am not a big fan of las vegas shows because they do not interest me. mystere is the first cirque du soleil show i've been to and that's only because my gf took me here for my birthday. after watching the show i had a real conundrum about writing a review for this show because cirque fan boys can construe my opinion controversial. n nlas vegas is a town for people to come to spend money to get entertained, so my review will primarily focus on the value proposition of the ciruqe shows. is this show worth spending 100 150 for 90 minutes? no. there isn't any unique acrobatic material in this show that isn't available on the internet or on tv shows like america's got talent. the filler part before the next act of the show is being prepared is really not that funny. i will not go into details about the show since it my spoil the show for some. i think i can get more entertainment out at a movie theater for 10. n ni honestly think that ciruqe shows are a scam created by casino industry to get more money out of people's pockets.' The customer feels disapproval, confusion, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following: 1. Offer a more diverse range of shows to cater to a wider audience, including those less interested in traditional circus-style performances. 2. Enhance the value proposition by providing competitive pricing or special offers, such as discounts for repeat customers or group bookings. 3. Improve the pre-show and intermission entertainment to make it more engaging and less filler-like. 4. Highlight the unique aspects of Mystere, emphasizing the originality and exclusivity of the acrobatic acts that cannot be found on television or other platforms."
555," A customer left us a 1-star review: 'this place has really declined in quality and selection of food. it's no better than the 8 ghetto chinese restaurants you find in the rough neighborhoods. n nthe food seemed to be left overs from lunch and the sushi was far from fresh. the desserts were sugar cookies, sams club sheet cake and ice cream. it's not worth the money.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'this place has really declined in quality and selection of food. it's no better than the 8 ghetto chinese restaurants you find in the rough neighborhoods. n nthe food seemed to be left overs from lunch and the sushi was far from fresh. the desserts were sugar cookies, sams club sheet cake and ice cream. it's not worth the money.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the poor experience: Acknowledge the customer's feedback and express regret for the quality of their meal. 2. Address the concerns about food quality and freshness: Ensure that all food is prepared fresh and of high quality. Consider hiring a professional chef or consulting with a food consultant to improve the quality of the dishes. 3. Improve the variety of food options: Expand the menu to offer a wider selection of dishes, including more authentic Chinese options. 4. Train staff on proper food handling and presentation: Ensure that food is stored, prepared, and presented in a clean and professional manner."
1416," A customer left us a 2-star review: 'i came in around 4. it was very slow. i got up and walked around the market and still didn't get anywhere on the list. they blow the hair around with an air compressor, talk about messy. i went in with black dress pants and got old man hair blown on my pants multiple times. the haircuts seems alright, but understaffing makes the wait beyond annoying.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i came in around 4. it was very slow. i got up and walked around the market and still didn't get anywhere on the list. they blow the hair around with an air compressor, talk about messy. i went in with black dress pants and got old man hair blown on my pants multiple times. the haircuts seems alright, but understaffing makes the wait beyond annoying.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Staffing: Ensure there are enough stylists to manage the customer flow, especially during peak hours. This will reduce waiting times. 2. Cleanliness: Improve the cleanliness of the salon, particularly the area around the chairs where hair is cut. Using an air compressor may cause a mess, and it might be more effective to use a vacuum or broom to clean up after each customer. 3. Communication: Keep customers informed about their wait times and progress. This can be done through a simple text or verbal update."
983," A customer left us a 3-star review: 'i think this was my third time here last time was more enjoyable and the fee to get in was much less. nthis time a 50 dollar fee to get in during the holiday they say. and the food was just not as good. not to say the food was not good. it was! it just was not as good as before. n nalso the service was much slower and our overall experience was not as good a previous times nthe fish and meat was more dry this time not as juicy as last time. n nperhaps next time i will try the wynn buffet if my parents takes us there.' The customer feels disappointment, disapproval, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i think this was my third time here last time was more enjoyable and the fee to get in was much less. nthis time a 50 dollar fee to get in during the holiday they say. and the food was just not as good. not to say the food was not good. it was! it just was not as good as before. n nalso the service was much slower and our overall experience was not as good a previous times nthe fish and meat was more dry this time not as juicy as last time. n nperhaps next time i will try the wynn buffet if my parents takes us there.' The customer feels disappointment, disapproval, joy. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Pricing: Review the pricing strategy during holidays to ensure it remains competitive and reasonable. 2. Food Quality: Enhance the quality of the food, particularly the fish and meat, to make them more juicy and flavorful. 3. Service Speed: Improve the service speed to match or exceed the customer's expectations. 4. Consistency: Maintain consistency in the quality of food and service across all visits. 5. Communication: Clearly communicate any price changes or changes in service quality to customers in advance."
1105," A customer left us a 3-star review: 'almost close to 4 stars like real close. nokay a lot of people were saying this place was hood, ghetto, blah blah but it was actually nice. i did see how people said it was ghett... n for vegas.. this club could be way better though and it's in caesars... n n they did serve ladies free champagne before 12! n nanyways we had a great time because they played music we liked all night long...hip hop..r b.. all that good stuff. swaggin n surfin..lol ngood dj!! the security ppl working the vip ropes were very nice and let us sit in the vip seats that were mostly empty so we got to have our own space and dance in our own space! nwe really appreciated that cause our little feet were hurtinnnn. noh yea i forgot to add the venue was a bit too small... ngood times to add to the vegas book...ahhhh... nsong of the night lil wayne always strapped !!!!!!' The customer feels admiration, amusement, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'almost close to 4 stars like real close. nokay a lot of people were saying this place was hood, ghetto, blah blah but it was actually nice. i did see how people said it was ghett... n for vegas.. this club could be way better though and it's in caesars... n n they did serve ladies free champagne before 12! n nanyways we had a great time because they played music we liked all night long...hip hop..r b.. all that good stuff. swaggin n surfin..lol ngood dj!! the security ppl working the vip ropes were very nice and let us sit in the vip seats that were mostly empty so we got to have our own space and dance in our own space! nwe really appreciated that cause our little feet were hurtinnnn. noh yea i forgot to add the venue was a bit too small... ngood times to add to the vegas book...ahhhh... nsong of the night lil wayne always strapped !!!!!!' The customer feels admiration, amusement, joy. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience and potentially earn a 4-star review, consider the following improvements: 1. Expand the venue size to accommodate more guests comfortably. 2. Enhance the quality and variety of music offerings, ensuring a diverse selection that caters to different tastes. 3. Improve the lighting and acoustics within the venue to create a more immersive and enjoyable atmosphere. 4. Offer more VIP seating options, ensuring that they are well-maintained and in high demand. 5. Train staff to provide exceptional customer service, ensuring that they are friendly, attentive, and professional at all times."
160," A customer left us a 1-star review: 'cheaters n nthat's the best way i can describe my experience yesterday at this location. i was upgrading to an iphone 5 and trading in my iphone 4. they told me they'd give me 92 dollars for the 4 but i had to put that towards 3 accessories before the remaining balance could be used for the iphone 5... n ni called verizon customer support and it was confirmed that this was completely out of policy. the reps at this store were upselling me the second i walked in. the guy who was helping me actually brought out a tray of accessories with my new phone that he expected me to buy. n nalso, if the rep is reading this...i know the difference between an otter box and the slim cases...thanks a lot!' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'cheaters n nthat's the best way i can describe my experience yesterday at this location. i was upgrading to an iphone 5 and trading in my iphone 4. they told me they'd give me 92 dollars for the 4 but i had to put that towards 3 accessories before the remaining balance could be used for the iphone 5... n ni called verizon customer support and it was confirmed that this was completely out of policy. the reps at this store were upselling me the second i walked in. the guy who was helping me actually brought out a tray of accessories with my new phone that he expected me to buy. n nalso, if the rep is reading this...i know the difference between an otter box and the slim cases...thanks a lot!' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Policy Clarification: Ensure that all representatives are well-versed in our trade-in and upgrade policies to avoid any miscommunication or confusion. 2. Upselling: Train our representatives to provide recommendations without pressuring customers to make purchases. Offer a more consultative approach, focusing on the customer's needs and preferences. 3. Transparency: Clearly communicate any additional costs or requirements associated with a trade-in or upgrade, such as the requirement to purchase accessories before receiving the trade-in value."
1029," A customer left us a 3-star review: 'food is fine. same as any other mcdonalds. clean as any other mcdonalds. nparents the play area sucks. for very young, under 2 theres a toddler slide and an area to put some balls in a hole. ok for little ones. anyone else it's just a caged area with 2 balls. really not fun for anyone over 2. go to a different play place with the towering playground and slides. nbut on the positive my 2 yr old was bored enough to eat all her chicken nuggets, so that's something.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'food is fine. same as any other mcdonalds. clean as any other mcdonalds. nparents the play area sucks. for very young, under 2 theres a toddler slide and an area to put some balls in a hole. ok for little ones. anyone else it's just a caged area with 2 balls. really not fun for anyone over 2. go to a different play place with the towering playground and slides. nbut on the positive my 2 yr old was bored enough to eat all her chicken nuggets, so that's something.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following actions: 1. Expand the play area for older children: Offer a more engaging and age-appropriate play area for children over 2 years old, with towering playgrounds, slides, and interactive elements. 2. Improve the variety of toys and activities: Introduce a wider range of toys and activities in the play area, such as puzzles, books, and art supplies, to cater to different interests and keep children entertained for longer periods. 3. Enhance cleanliness and maintenance: Regularly inspect and maintain the play area to ensure it remains clean and safe for all children."
58," A customer left us a 1-star review: 'my company brings us here quite frequently, and i have yet to get my food the way i ordered it. put simply, i do not like brown eggs, and this chain in general is incapable of preparing eggs to order. a restaurant that is primarily a breakfast restaurant should be able to cook eggs in any common fashion. i had ordered my omelets soft for several visits, and each time they came out identical to everyone else's, so then i ordered my next one very soft , and still it came out identical to everyone else's......brown. i asked the waitress how i should order my omelet to avoid it being browned, and she said it is a computer problem, there is no button that describes this, so i have to tell the cook verbally, and they forget she said. what kind of breakfast restaurant cannot cook eggs to order? it is not hard. just get it off the grill before it burns. it is not rocket science. n ni guess i will just have to order pancakes the next time i have to eat here.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'my company brings us here quite frequently, and i have yet to get my food the way i ordered it. put simply, i do not like brown eggs, and this chain in general is incapable of preparing eggs to order. a restaurant that is primarily a breakfast restaurant should be able to cook eggs in any common fashion. i had ordered my omelets soft for several visits, and each time they came out identical to everyone else's, so then i ordered my next one very soft , and still it came out identical to everyone else's......brown. i asked the waitress how i should order my omelet to avoid it being browned, and she said it is a computer problem, there is no button that describes this, so i have to tell the cook verbally, and they forget she said. what kind of breakfast restaurant cannot cook eggs to order? it is not hard. just get it off the grill before it burns. it is not rocket science. n ni guess i will just have to order pancakes the next time i have to eat here.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Train staff on the importance of accurate order fulfillment, especially for specific requests like cooking eggs to a certain level of doneness. 2. Implement a more efficient communication system between the kitchen and waitstaff to ensure orders are correctly communicated and executed. 3. Provide clear options for egg doneness on the menu or order ticket, and ensure that these options are consistently followed in the kitchen. 4. Offer staff additional training on cooking techniques, particularly for eggs, to ensure they can prepare dishes to the customer's satisfaction."
455," A customer left us a 1-star review: 'the management doesn't know how to handle large crowds. they need a better work flow system. waited 1.5 hours, got chocolate cannoli and regular cannoli. i gave the regular cannoli to a homeless person only because i didn't want to waste food. truly disappointed! not worth the wait, time, or money!' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the management doesn't know how to handle large crowds. they need a better work flow system. waited 1.5 hours, got chocolate cannoli and regular cannoli. i gave the regular cannoli to a homeless person only because i didn't want to waste food. truly disappointed! not worth the wait, time, or money!' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Crowd Management: Implement a more efficient workflow system to reduce waiting times, especially during peak hours. This could involve improving staffing levels, streamlining the ordering process, or optimizing the kitchen workflow. 2. Communication: Keep customers informed about wait times, order status, and any delays that may occur. This can help manage expectations and reduce frustration. 3. Quality Control: Ensure that all orders are prepared accurately and promptly, with a focus on maintaining the quality of the products, especially the signature items like the cannoli."
1403," A customer left us a 2-star review: 'the food is overpriced for what they give you one chicken breast and a spear of broccoli was 22.50. talk about making a come up!! not to mention it wasn't seasoned very well. n nthe interior of the restaurant looks very dated. n nthe only positive was that we were pressed for time and our waiter was able to accommodate. n nnot worth it. i would rather wait for a table next door at meat and potatoes than return here even if they are the only place with open tables which was the case tonight.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the food is overpriced for what they give you one chicken breast and a spear of broccoli was 22.50. talk about making a come up!! not to mention it wasn't seasoned very well. n nthe interior of the restaurant looks very dated. n nthe only positive was that we were pressed for time and our waiter was able to accommodate. n nnot worth it. i would rather wait for a table next door at meat and potatoes than return here even if they are the only place with open tables which was the case tonight.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Address the pricing concern: Review the menu pricing and consider offering a more substantial portion size for the price, or introduce specials that offer better value. 2. Enhance food quality: Improve the seasoning of dishes to make them more flavorful. Consider offering a taste test for customers to ensure their preferences are met. 3. Update the restaurant's interior: Refresh the restaurant's decor to give it a more modern and inviting look. 4. Train staff on customer service: Ensure waitstaff are attentive, friendly, and proactive in addressing customer needs, even when the restaurant is busy."
13," A customer left us a 1-star review: 'i took my family here on valentine's day. what a disaster! the 45 minute wait was to be expected given that it was feb. 14, but the hour long wait to get our food wasn't. plus, the food was terrible. the clam chowder had some weird spice in it and was congealed. ick! the burger had a soggy bottom bun. the lobster bisque was gross. it tasted like butter and cream with very little lobster. the only thing i liked was the wedge salad but it's hard to mess up a chunk of lettuce sprinkled with bacon, blue cheese and tomatoes. we were all disappointed and will never go back.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i took my family here on valentine's day. what a disaster! the 45 minute wait was to be expected given that it was feb. 14, but the hour long wait to get our food wasn't. plus, the food was terrible. the clam chowder had some weird spice in it and was congealed. ick! the burger had a soggy bottom bun. the lobster bisque was gross. it tasted like butter and cream with very little lobster. the only thing i liked was the wedge salad but it's hard to mess up a chunk of lettuce sprinkled with bacon, blue cheese and tomatoes. we were all disappointed and will never go back.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issues: Respond to the review by acknowledging the long wait times and the quality issues with the food. Apologize for the inconvenience and disappointing experience. 2. Offer a solution: Offer a complimentary meal or a discount on their next visit to make up for the poor experience. This shows that we value their feedback and are willing to make things right. 3. Address the specific issues: Investigate the issues with the food, particularly the clam chowder, burger, and lobster bisque."
343," A customer left us a 1-star review: 'my wife and i looked forward to eating here for weeks. we decided to get one of our favorites tonight, bbq pork ribs. let me say... extremely disapointed! neither one of us would recommend this place.' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'my wife and i looked forward to eating here for weeks. we decided to get one of our favorites tonight, bbq pork ribs. let me say... extremely disapointed! neither one of us would recommend this place.' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can take the following steps: 1. Acknowledge their disappointment: Respond to the review by acknowledging their disappointment and expressing empathy for their experience. 2. Apologize sincerely: Offer a genuine apology for the poor quality of the BBQ pork ribs and any other aspects of their visit that may have contributed to their negative experience. 3. Offer a solution: Provide a solution, such as a complimentary meal or a discount on their next visit, to make amends for the poor quality of their meal."
1155," A customer left us a 3-star review: 'i went here with friends and we tried the vegetarian stew and the vegetarian kebab. the stew was too sour and the lentils slightly undercooked. i would not recommend it. however, the kebab was quite good and their zarashk polo was fantastic. among the appetizers dolmeh were some of the best i have had, but the hummus was ordinary.' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i went here with friends and we tried the vegetarian stew and the vegetarian kebab. the stew was too sour and the lentils slightly undercooked. i would not recommend it. however, the kebab was quite good and their zarashk polo was fantastic. among the appetizers dolmeh were some of the best i have had, but the hummus was ordinary.' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve the preparation of the vegetarian stew by adjusting the seasoning to reduce sourness and ensure lentils are fully cooked. 2. Maintain the quality of the vegetarian kebab and zarashk polo, as these dishes were well-received. 3. Enhance the hummus recipe to make it more appealing to the customer. 4. Continue offering high-quality appetizers, particularly dolmeh, as they were praised in the review."
1941," A customer left us a 2-star review: 'i am not sure how to review this place. i would give it a 4 for drinks the bar. the drinks are cheap and you aren't paying a cover on mill avenue. n nbut the food? i'd give a 1. who puts lettuce in guacamole? 2. bland, cold, and generic. they give you a bottle of blow out your colon hot or some such at your table...but i want flavor, not an inopportune trip to the bathroom. n neven filberto's is better if you want cheap, fast mexican. i feel like the people who give it great reviews were drunk when they walked in and ordered to begin with. the people who work here are really nice, though, and i'll probably stumble in here a few more times because it's on mill.' The customer feels confusion, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i am not sure how to review this place. i would give it a 4 for drinks the bar. the drinks are cheap and you aren't paying a cover on mill avenue. n nbut the food? i'd give a 1. who puts lettuce in guacamole? 2. bland, cold, and generic. they give you a bottle of blow out your colon hot or some such at your table...but i want flavor, not an inopportune trip to the bathroom. n neven filberto's is better if you want cheap, fast mexican. i feel like the people who give it great reviews were drunk when they walked in and ordered to begin with. the people who work here are really nice, though, and i'll probably stumble in here a few more times because it's on mill.' The customer feels confusion, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Improve the quality and flavor of the food, particularly the guacamole. Ensure that the food is fresh, hot, and not generic. 2. Food Preparation: Avoid adding lettuce to guacamole, as this is not a traditional ingredient and may not be appreciated by customers. 3. Food Presentation: Enhance the visual appeal of the food to create a more enjoyable dining experience. 4. Communication: Address customer feedback directly and show that we value their opinion."
20," A customer left us a 1-star review: 'horrible. ordered a blue cheese and bacon burger medium rare and got a well done, tasteless abomination. i had a better tasting, juicier burger at an airport chilli's today. nthe sweet potato fries were only slightly better. nthe chipotle ketchup and burger sauce where very good. nwon't go back and not recommended.' The customer feels admiration, disapproval, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'horrible. ordered a blue cheese and bacon burger medium rare and got a well done, tasteless abomination. i had a better tasting, juicier burger at an airport chilli's today. nthe sweet potato fries were only slightly better. nthe chipotle ketchup and burger sauce where very good. nwon't go back and not recommended.' The customer feels admiration, disapproval, disgust. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Cooking accuracy: Ensure that orders are prepared according to the customer's specifications, especially for items like burgers cooked to a specific doneness. 2. Taste and quality: Improve the taste and quality of our burgers, aiming to make them more flavorful and juicy, similar to the customer's experience at an airport Chili's. 3. Side dishes: Enhance the quality of our sweet potato fries to make them more appealing to the customer."
1054," A customer left us a 3-star review: 'i agree with the majority of the yelp reviews... i would give this place a solid 3 stars. with all of the burger joints to choose from in las vegas, i thought five guys was good but nothing to rave about. n ni ordered the bacon cheeseburger with two patties and my husband and i shared regular cajun fries. the great thing about this place is that toppings are free even grilled onions and mushrooms. we originally ordered the large fries but the cashier was nice enough to tell us that the large is meant for 3 4 people. our number was called right away even though the place was packed. service was efficient and the tables were cleared as soon as people left. n nthe bacon cheeseburger was enormous! i actually ate half for lunch and half for dinner and was quite full. the cashier was right about advising us to order the regular size fries. the fries were tasty. my burger was really good as well but not spectacular. n ni didn't like the loudness of the place. all of the workers yelled out the orders and it was just distracting. i felt the need to eat in a rush because it was just too loud inside with the yelling and loud music. n ni would definitely go here again but only if i'm in the area. i can't help but compare this place to in n out and i would still choose in n out over it.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i agree with the majority of the yelp reviews... i would give this place a solid 3 stars. with all of the burger joints to choose from in las vegas, i thought five guys was good but nothing to rave about. n ni ordered the bacon cheeseburger with two patties and my husband and i shared regular cajun fries. the great thing about this place is that toppings are free even grilled onions and mushrooms. we originally ordered the large fries but the cashier was nice enough to tell us that the large is meant for 3 4 people. our number was called right away even though the place was packed. service was efficient and the tables were cleared as soon as people left. n nthe bacon cheeseburger was enormous! i actually ate half for lunch and half for dinner and was quite full. the cashier was right about advising us to order the regular size fries. the fries were tasty. my burger was really good as well but not spectacular. n ni didn't like the loudness of the place. all of the workers yelled out the orders and it was just distracting. i felt the need to eat in a rush because it was just too loud inside with the yelling and loud music. n ni would definitely go here again but only if i'm in the area. i can't help but compare this place to in n out and i would still choose in n out over it.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Reduce the overall noise level in the restaurant by adjusting the volume of the music or implementing a quieter ambiance. 2. Offer a more comfortable seating area, allowing customers to dine at a more relaxed pace without feeling rushed. 3. Consider providing larger fry sizes for groups of three or four, as the cashier's advice may have contributed to the customer's negative feelings about the experience. 4. Explore options for a more subtle ordering system, such as using pagers or digital displays, to minimize the noise level and potential distractions for customers."
811," A customer left us a 3-star review: 'i decided to take my car here for repairs after someone hit my car at my work parking lot and i have to say they did a nice job with the paint, replacing my front bumper, and headlamps, however, once i turned on my lights my high beams come on. n ni called and was told to come by so george can take a look at it, so i did. he said he has to call the insurance company to get an approval for payment for the part. well a few days come by and still i didn't hear from them so i called to follow up and he says that i have to go to the dealer to get a letter saying that it happened from the accident. what the heck is that? they couldn't call me when they heard from the insurance or did they just come up with an excuse. my high beams never were broken after the accident in the first place so i don't know what happened. i'm sure that they should've checked if everything was working before i went to pick it up. n nnow when i drive at night with my lights on, people think i'm high beaming them so they high beam me...what am i supposed to? n nthe only nice thing is that they were able to take care of the minor scratches on my car.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i decided to take my car here for repairs after someone hit my car at my work parking lot and i have to say they did a nice job with the paint, replacing my front bumper, and headlamps, however, once i turned on my lights my high beams come on. n ni called and was told to come by so george can take a look at it, so i did. he said he has to call the insurance company to get an approval for payment for the part. well a few days come by and still i didn't hear from them so i called to follow up and he says that i have to go to the dealer to get a letter saying that it happened from the accident. what the heck is that? they couldn't call me when they heard from the insurance or did they just come up with an excuse. my high beams never were broken after the accident in the first place so i don't know what happened. i'm sure that they should've checked if everything was working before i went to pick it up. n nnow when i drive at night with my lights on, people think i'm high beaming them so they high beam me...what am i supposed to? n nthe only nice thing is that they were able to take care of the minor scratches on my car.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, the following steps could be taken: 1. Prompt Communication: Ensure that the customer is regularly updated about the progress of their vehicle repairs, especially when there are unexpected issues or delays. 2. Thorough Inspection: Before returning the vehicle, perform a comprehensive check to ensure all parts and functions are working correctly. 3. Clear Explanation: When there are issues that require additional steps, such as contacting the insurance company, provide a clear explanation to the customer about why this is necessary and what the next steps will be."
1567," A customer left us a 2-star review: 'the ambiance makes it seem like a fancy restaurant but sadly it is not. the food reminds me of mexican fast food joints like chilis or chevy's. same kind of appetizers and everything. the service is good though.' The customer feels sadness, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the ambiance makes it seem like a fancy restaurant but sadly it is not. the food reminds me of mexican fast food joints like chilis or chevy's. same kind of appetizers and everything. the service is good though.' The customer feels sadness, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Enhance the ambiance: We can work on creating a more authentic and unique dining atmosphere that sets us apart from fast-food chains like Chili's or Chevy's. This could involve redecorating, improving lighting, or adding live music. 2. Upgrade the menu: To offer a more distinctive dining experience, we can focus on refining our menu to offer a wider variety of authentic Mexican dishes, using higher-quality ingredients and presenting them in a more visually appealing way."
1430," A customer left us a 2-star review: 'horrible service and the food wasn't that great either.. normally mediocre food is made good with excellent customers service but in this case the food was horrible and the main lady there is so rude.. if we ask her for anything it seem like we're bothering her. . our fresh spring rolls came wrapped in hard rice paper.. my mom make spring roll all the time and the only way those get hard is if it's been sitting for a long time! the orange chicken we ordered was hard and stale.. like it was reheated then recoated with the sauce.. they were out of a lot of stuff from the menu. . and when we ask for plates for our spring rolls she said i was going to bring plates with your main dish ... long story short.. waste of money.. i dont know how this restaurant is surviving with so much better noodle competitions around them!' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'horrible service and the food wasn't that great either.. normally mediocre food is made good with excellent customers service but in this case the food was horrible and the main lady there is so rude.. if we ask her for anything it seem like we're bothering her. . our fresh spring rolls came wrapped in hard rice paper.. my mom make spring roll all the time and the only way those get hard is if it's been sitting for a long time! the orange chicken we ordered was hard and stale.. like it was reheated then recoated with the sauce.. they were out of a lot of stuff from the menu. . and when we ask for plates for our spring rolls she said i was going to bring plates with your main dish ... long story short.. waste of money.. i dont know how this restaurant is surviving with so much better noodle competitions around them!' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the poor service and the quality of the food. Acknowledge their feedback and express empathy for their disappointment. 2. Offer a sincere apology and a gesture of goodwill, such as a complimentary meal or a discount on their next visit, to make amends for the negative experience. 3. Address the specific issues mentioned in the review, such as the hard rice paper on the spring rolls and the stale orange chicken. Investigate the causes of these issues and take steps to prevent them from happening again, such as improving food storage and preparation methods."
510," A customer left us a 1-star review: 'dean k. is right. the owner here clearly had zero interest in serving us. she was bitter and bent out of shape because we had a few kids in shop for all of 4 minutes. will never come back. n nnews flash for people out there selling various forms of ice cream or gelatto or whatever kids like your product. n nso relax when they come inside your store. they're excited about getting ice cream. n ni'll come back when the owner changes her tune.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'dean k. is right. the owner here clearly had zero interest in serving us. she was bitter and bent out of shape because we had a few kids in shop for all of 4 minutes. will never come back. n nnews flash for people out there selling various forms of ice cream or gelatto or whatever kids like your product. n nso relax when they come inside your store. they're excited about getting ice cream. n ni'll come back when the owner changes her tune.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Warm and welcoming attitude: Train our staff to greet customers warmly, especially families with children, to create a positive and inviting atmosphere. 2. Patience and understanding: Recognize that children may take a bit longer to decide on their ice cream choices, and encourage our staff to be patient and understanding during this process. 3. Clear communication: Ensure our staff communicates effectively with customers, addressing any concerns or questions promptly and professionally."
1039," A customer left us a 3-star review: 'it was pretty cheap to fly to las vegas. depending on how many days you book ahead, you can save considerable monies. southwest has easy checkins. a long list of departure times and they leave from oaktown!' The customer feels neutral, approval, optimism. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'it was pretty cheap to fly to las vegas. depending on how many days you book ahead, you can save considerable monies. southwest has easy checkins. a long list of departure times and they leave from oaktown!' The customer feels neutral, approval, optimism. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience and potentially increase their satisfaction, consider the following improvements: 1. Improve communication: Provide more information about the flight, such as in-flight amenities, seat comfort, and any potential delays or changes. 2. Offer additional services: Consider offering additional services like priority boarding, extra legroom seats, or in-flight entertainment options to make the customer feel more valued. 3. Personalize the experience: Implement a personalized approach to customer service, such as addressing the customer by name and offering tailored recommendations based on their travel history and preferences."
71," A customer left us a 1-star review: 'went to this chipotle tonight, ordered a burrito to go and when i got home to enjoy my burrito the rice inside what not cooked!!! wayyy undercooked, hard and gross. really disappointing to get home and not able to enjoy the food. would have went back but decided it wasn't going to be worth it since they don't even know how to cook rice. went to cafe rio's instead.' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'went to this chipotle tonight, ordered a burrito to go and when i got home to enjoy my burrito the rice inside what not cooked!!! wayyy undercooked, hard and gross. really disappointing to get home and not able to enjoy the food. would have went back but decided it wasn't going to be worth it since they don't even know how to cook rice. went to cafe rio's instead.' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's disappointment and expressing empathy for their experience. 2. Offer a solution: Apologize for the undercooked rice and offer a complimentary meal or discount on their next visit to make up for the inconvenience. 3. Investigate the issue: Look into the issue to determine if it was an isolated incident or a systemic problem. If it's a recurring issue, address the root cause to prevent similar incidents in the future."
1285," A customer left us a 3-star review: 'sls is one of the new casinos in vegas. only been less than 4 mos. nwe went on a sunday night, weekend before the nye. it was pretty empty, but the place had a very chic atmosphere. n nour reservation was at 8 30pm for 4 ppl. we arrived shy of 8 30 and checked in. we had to wait 30min more to be seated. i haven't waited 30min with reservation in a long time. 9pm we barely got seated, and still had to wait for service. n nfood nwe ordered few things to try, first. i have mixed feelings about the tapas. some were really salty and some were really bland. nothing in between. nsteak had no flavor to it and wasnt juicy. nbrussle sprouts were really not good. n nfood presentation was so so. ntaste was so so.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'sls is one of the new casinos in vegas. only been less than 4 mos. nwe went on a sunday night, weekend before the nye. it was pretty empty, but the place had a very chic atmosphere. n nour reservation was at 8 30pm for 4 ppl. we arrived shy of 8 30 and checked in. we had to wait 30min more to be seated. i haven't waited 30min with reservation in a long time. 9pm we barely got seated, and still had to wait for service. n nfood nwe ordered few things to try, first. i have mixed feelings about the tapas. some were really salty and some were really bland. nothing in between. nsteak had no flavor to it and wasnt juicy. nbrussle sprouts were really not good. n nfood presentation was so so. ntaste was so so.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at SLS Vegas, we can focus on the following areas: 1. Improve seating and service efficiency: Reduce waiting times for seating and service, especially for customers with reservations. This can be achieved by better staff scheduling, training, and organization. 2. Enhance food quality and consistency: Address the issues of saltiness, blandness, and lack of flavor in the tapas, steak, and Brussels sprouts. This may involve adjusting recipes, sourcing better ingredients, or improving kitchen management. 3. Enhance food presentation: Improve the visual appeal of dishes to match the chic atmosphere of the restaurant."
1000," A customer left us a 3-star review: 'i agree that it's not bad, and for a starving college student like myself, you can't beat the price! ni had the general chao's chicken meal deal thingy, they give you a lot of food for cheap and it's not bad mannnn... 5.45 nso if you're in the hood, a.k.a. unlv lookin for somethin good, try china joe's.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i agree that it's not bad, and for a starving college student like myself, you can't beat the price! ni had the general chao's chicken meal deal thingy, they give you a lot of food for cheap and it's not bad mannnn... 5.45 nso if you're in the hood, a.k.a. unlv lookin for somethin good, try china joe's.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at China Joe's, consider the following actions: 1. Consistency: Ensure that the quality of the General Tso's Chicken meal deal remains consistent across all locations, especially the UNLV area. 2. Portion Control: Maintain the current generous portion sizes, as the customer appreciates the value for the price. 3. Cleanliness and Ambiance: Enhance the dining environment to create a more welcoming and enjoyable experience for students, especially those in the UNLV area. 4. Customer Service: Train staff to provide friendly and attentive service, making customers feel valued and appreciated."
1374," A customer left us a 2-star review: 'i'm giving it 2 stars for the service and quickness. now for the food, we ordered the pad thai and the pad se ew. the pad thai was a big clump of sticky gummy ramen like noodles you could barely chew let alone swallow, but the flavor was good they need a flatter noodle and the chicken was over cooked. the pad se ew had good flavor but the noodles were not wide the pork was tough. n ni prefer the food at the corner thai kitchen around the corner on trop. give it a try and please let me know what you think. i jugde a thai place on the pad thai if they can make that well, you can bet the rest will be good too.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i'm giving it 2 stars for the service and quickness. now for the food, we ordered the pad thai and the pad se ew. the pad thai was a big clump of sticky gummy ramen like noodles you could barely chew let alone swallow, but the flavor was good they need a flatter noodle and the chicken was over cooked. the pad se ew had good flavor but the noodles were not wide the pork was tough. n ni prefer the food at the corner thai kitchen around the corner on trop. give it a try and please let me know what you think. i jugde a thai place on the pad thai if they can make that well, you can bet the rest will be good too.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Noodle Quality: Investigate the supplier of our noodles and consider switching to a higher-quality brand that provides flatter, easier-to-chew noodles for our Pad Thai and Pad Se Ew dishes. 2. Cooking Techniques: Improve the cooking techniques for our proteins, particularly the chicken and pork, to ensure they are cooked evenly and to the desired tenderness. 3. Communication: Reach out to the customer to express our appreciation for their feedback and let them know that we are taking their concerns seriously."
938," A customer left us a 3-star review: 'i'd probably give this restaurant 3.5 stars if it were an option, but since it isn't, i am giving it 3 stars due some of the factors below. the ambience is great, and the price of the tasting menu was very reasonable. the food was pretty good, and i'm glad i tried it, but i think there are better places in vegas. the foie creme brulee was disappointing for me. i love foie, and i love creme brulee, but i didn't think the foie came through enough for me. i would have rather just ordered seared foie instead i think that should be an option in addition to the brulee . the meat dishes were well prepared but again nothing i really even remember one month later now that i'm posting this review. and our server wasn't very friendly for 75 of our dining experience. during the last 25 he got friendlier, as we got closer to tip time, but he seemed a little condescending before that. n nin summary, food quality would yield 3.75 stars, service would yield 2 stars, and price would yield 4 stars, for an average of 3.25 stars. who knew i would be doing some math for a yelp review?!?' The customer feels disappointment, love, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i'd probably give this restaurant 3.5 stars if it were an option, but since it isn't, i am giving it 3 stars due some of the factors below. the ambience is great, and the price of the tasting menu was very reasonable. the food was pretty good, and i'm glad i tried it, but i think there are better places in vegas. the foie creme brulee was disappointing for me. i love foie, and i love creme brulee, but i didn't think the foie came through enough for me. i would have rather just ordered seared foie instead i think that should be an option in addition to the brulee . the meat dishes were well prepared but again nothing i really even remember one month later now that i'm posting this review. and our server wasn't very friendly for 75 of our dining experience. during the last 25 he got friendlier, as we got closer to tip time, but he seemed a little condescending before that. n nin summary, food quality would yield 3.75 stars, service would yield 2 stars, and price would yield 4 stars, for an average of 3.25 stars. who knew i would be doing some math for a yelp review?!?' The customer feels disappointment, love, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, the following steps could be taken: 1. Enhance the Foie Gras Creme Brulee: The customer expressed disappointment with the Foie Gras Creme Brulee, suggesting that the flavor of the foie gras wasn't strong enough. Consider adjusting the recipe to ensure a more pronounced foie gras flavor, or offer an alternative option such as Seared Foie Gras as a separate menu item. 2. Improve Server Training: The customer felt that the server was not friendly during the first 75% of their dining experience."
40," A customer left us a 1-star review: 'generally, walgreens is a great organization, but they definitely have a bad apple with this store. rude, inconsistent employees. i complained to the walgreens corporate office about them, but no response. i guess corporate does not care about customer service complaints.' The customer feels annoyance, anger, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'generally, walgreens is a great organization, but they definitely have a bad apple with this store. rude, inconsistent employees. i complained to the walgreens corporate office about them, but no response. i guess corporate does not care about customer service complaints.' The customer feels annoyance, anger, neutral. Concisely, how can we best improve our services for this customer's experience? 1. Acknowledge the complaint: Respond to the review promptly, acknowledging the customer's frustration and expressing empathy for their experience. 2. Address the issue: Investigate the specific store mentioned in the review to identify any inconsistencies or poor performance by employees. Take appropriate action to rectify the situation, such as providing additional training or addressing any disciplinary issues. 3. Offer a solution: Offer the customer a personalized solution, such as a refund, store credit, or a phone call from a store manager to discuss their concerns. 4. Follow up: After addressing the issue, follow up with the customer to ensure their satisfaction with the resolution."
1424," A customer left us a 2-star review: 'packed like a can of sardines...smelled fishy too.. scratches head n noverpacked, much older crowd it seemed even the go go dancers , and a bunch of smokers blowing way too much smoke pet peeve not my cup of tea. n nweaved our way in...danced a little in what seemed to have an open spot to maneuver...oh my gawd..it took forever walking from the entrance to the bar and to the mini dancefloor..only to find ourselves walking back out since it was way too damn packed. we were a group of nine girls and we held each other's hands, hoping not to lose anyone in the crowd. n nalthough we got in for free, it seemed like everyone else did as well. i don't mind paying cover if it means i get a little bit of breathing room ya know. i was literally inhaling smoke left and right the bar. not a pleasant first time experience. n non the upside, i did like the music they played early 90s hip hop . it brought back a lot of high school memories. jet certainly does not compare to the beautiful club xs!!! we missed xs so much we were aching to go back..and so we did! n nsorry jet..i was not a happy camper thumbs down ..better luck next time, that is if there is a next time.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'packed like a can of sardines...smelled fishy too.. scratches head n noverpacked, much older crowd it seemed even the go go dancers , and a bunch of smokers blowing way too much smoke pet peeve not my cup of tea. n nweaved our way in...danced a little in what seemed to have an open spot to maneuver...oh my gawd..it took forever walking from the entrance to the bar and to the mini dancefloor..only to find ourselves walking back out since it was way too damn packed. we were a group of nine girls and we held each other's hands, hoping not to lose anyone in the crowd. n nalthough we got in for free, it seemed like everyone else did as well. i don't mind paying cover if it means i get a little bit of breathing room ya know. i was literally inhaling smoke left and right the bar. not a pleasant first time experience. n non the upside, i did like the music they played early 90s hip hop . it brought back a lot of high school memories. jet certainly does not compare to the beautiful club xs!!! we missed xs so much we were aching to go back..and so we did! n nsorry jet..i was not a happy camper thumbs down ..better luck next time, that is if there is a next time.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your venue, consider the following: 1. Improve crowd management: Ensure there is enough space for patrons to move around comfortably, especially during peak hours. This can be achieved by limiting the number of guests or increasing the floor space. 2. Ventilation: Address the issue of smoke by improving ventilation or implementing a strict no-smoking policy. 3. Age and demographic diversity: Consider attracting a more diverse age group and demographic to create a more welcoming environment for all."
1009," A customer left us a 3-star review: 'generally, good restaurant. however, went in the other day and ordered a vegetable sandwich. i wanted a little protein to go with the sandwich, however, and my server flat our refused. he would not even agree to bring out a separate, side of bacon for me to put on the sandwich myself. this was just plain weird.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'generally, good restaurant. however, went in the other day and ordered a vegetable sandwich. i wanted a little protein to go with the sandwich, however, and my server flat our refused. he would not even agree to bring out a separate, side of bacon for me to put on the sandwich myself. this was just plain weird.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Train staff on flexibility and customer service: Emphasize the importance of accommodating customer requests whenever possible, especially when it comes to dietary preferences or modifications. 2. Offer a variety of protein options: Expand the menu to include more protein options that can be added to vegetable sandwiches, such as grilled tofu, tempeh, or even a side of bacon for those who prefer it. 3. Encourage open communication: Encourage servers to communicate effectively with customers about menu options and limitations, and to be willing to discuss alternative solutions when a customer's request cannot be met."
1259," A customer left us a 3-star review: 'their decor and atmosphere is amazing. their kalbi is amazing as well, cooked perfectly. everything else, was just a bust. their shrimp tempura roll left a lot to the imagination to be desired. their calamari, just tasted so much better before hand. i think more people go for the environment rather than the quality of the food. however, there are better restaurants than this, i would definitely choose cuisine malaya sushi anyday. they seem to have a lot more variety but more importantly, their food just tastes better.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'their decor and atmosphere is amazing. their kalbi is amazing as well, cooked perfectly. everything else, was just a bust. their shrimp tempura roll left a lot to the imagination to be desired. their calamari, just tasted so much better before hand. i think more people go for the environment rather than the quality of the food. however, there are better restaurants than this, i would definitely choose cuisine malaya sushi anyday. they seem to have a lot more variety but more importantly, their food just tastes better.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the quality of our sushi rolls (specifically the shrimp tempura roll) and calamari. We could consider adjusting our recipes, sourcing higher quality ingredients, or improving the preparation methods. Additionally, we might want to emphasize the variety and quality of our food offerings more prominently to better compete with Cuisine Malaya Sushi. Lastly, we could consider offering a feedback form or survey to gather more specific insights about areas for improvement."
1935," A customer left us a 2-star review: 'they take reservations so you can come in at your scheduled time to hand you a hostess wait wand. waiting area smells of dirty people and a spilled dip bottle. bar smells like old spilled drinks. they only received 2 stars because of house made pasta, but i'm felling a bit nervous to eat here because of the smell.' The customer feels fear, nervousness, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'they take reservations so you can come in at your scheduled time to hand you a hostess wait wand. waiting area smells of dirty people and a spilled dip bottle. bar smells like old spilled drinks. they only received 2 stars because of house made pasta, but i'm felling a bit nervous to eat here because of the smell.' The customer feels fear, nervousness, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Cleanliness: Address the concerns about the smells in the waiting area, bar, and overall establishment. This may involve increased cleaning and sanitizing, particularly focusing on high-touch surfaces and areas with strong odors. 2. Ambiance: Improve the overall ambiance of the waiting area to make it more inviting and pleasant for customers. This could include adding air fresheners, playing soft music, and providing comfortable seating. 3. Communication: Be more transparent about the cleaning process and any ongoing issues."
1766," A customer left us a 2-star review: 'last night was the first time i ever had food from park on fremont. i thought it was awesome that they delivered downtown especially since the reviews were great. i ordered the san diego burger and my wife had the steak salad. we also ordered a side of the fried pickles. i have to admit that i was not impressed. the meat on the burger was way too much and you couldn't really taste anything else. the steak salad was ok but definitely nothing to rave about. the fried pickles were ok but they were soggy and cold by the time we got them. now i understand that having good delivered can and will affect the food quality but even having said that i don't know if i would ever actually eat there again because it was just mediocre and they don't have a lot of options on the menu.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'last night was the first time i ever had food from park on fremont. i thought it was awesome that they delivered downtown especially since the reviews were great. i ordered the san diego burger and my wife had the steak salad. we also ordered a side of the fried pickles. i have to admit that i was not impressed. the meat on the burger was way too much and you couldn't really taste anything else. the steak salad was ok but definitely nothing to rave about. the fried pickles were ok but they were soggy and cold by the time we got them. now i understand that having good delivered can and will affect the food quality but even having said that i don't know if i would ever actually eat there again because it was just mediocre and they don't have a lot of options on the menu.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Burger Quality: Enhance the taste and balance of our San Diego burger by ensuring the meat is seasoned appropriately and the other ingredients are fresh and proportioned well. 2. Steak Salad: Improve the quality and flavor of the steak salad by using high-quality ingredients and ensuring the steak is cooked to the customer's preference. 3. Side Dishes: Pay attention to the temperature and texture of side dishes, especially fried pickles, to ensure they arrive hot and crispy."
1042," A customer left us a 3-star review: 'wasnt blown away by this place however decent selection of wine and various grocery. a bit pricey but managed to find some goodies. they have prepared food as well that sure smelled good. i may come back' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'wasnt blown away by this place however decent selection of wine and various grocery. a bit pricey but managed to find some goodies. they have prepared food as well that sure smelled good. i may come back' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Price Competitiveness: Review the pricing of your prepared food and grocery items to ensure they are competitive with other similar establishments in the area. 2. Enhance Food Quality: Improve the quality of your prepared food to make it more appealing and enticing, as the customer mentioned that it smelled good but did not specify whether it tasted as good. 3. Staff Interaction: Train your staff to engage more with customers, providing friendly and attentive service. This can help create a more welcoming environment and encourage repeat visits."
1612," A customer left us a 2-star review: 'i have wanted to go to the rao's in nyc for about twenty years.... so i tried the vegas location and all i have to say is, wow what mediocre food you have !! i started off with a salad that was fresh and delicious 5 stars.... then my spaghetti bolognese came and it was sooooo bland way to much basil.... like wtf are you thinking amount of basil. i had to cover the entire thing is cheese just to get it down. ps they gave me boxed spaghetti for over 30 a plate i should be getting home made pasta. i tried the meatballs as well ...... they where ok, maybe if i grew up in ohio i might think this was a good meatball..... the only thing they had going was clearly thy had spent some time in sauce so they where tender. i have to say take your money and go to lavo much better italian food.' The customer feels disappointment, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i have wanted to go to the rao's in nyc for about twenty years.... so i tried the vegas location and all i have to say is, wow what mediocre food you have !! i started off with a salad that was fresh and delicious 5 stars.... then my spaghetti bolognese came and it was sooooo bland way to much basil.... like wtf are you thinking amount of basil. i had to cover the entire thing is cheese just to get it down. ps they gave me boxed spaghetti for over 30 a plate i should be getting home made pasta. i tried the meatballs as well ...... they where ok, maybe if i grew up in ohio i might think this was a good meatball..... the only thing they had going was clearly thy had spent some time in sauce so they where tender. i have to say take your money and go to lavo much better italian food.' The customer feels disappointment, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Rao's Vegas location, consider the following steps: 1. Address the basil issue: Adjust the recipe for spaghetti bolognese to reduce the amount of basil used, ensuring a more balanced flavor. 2. Upgrade the pasta: Offer homemade pasta instead of boxed pasta for the main dishes, especially at higher price points. 3. Enhance the meatballs: Improve the meatball recipe to cater to a wider audience, focusing on a more refined flavor profile that goes beyond regional preferences."
1062," A customer left us a 3-star review: 'i've been to the location in florida multiple times and loved their food. i was however a little disappointed by this location. the food was good but the service sucked. my bf and i waited for a good 10 15 min. before a waiter came by to take our drink orders after we were seated. our drinks remained empty for a while before they were refilled too. when we were done eating it took a long time for the waiter to walk by to see that we were done. the music was good but really loud, we had to almost yell to hear each other. n nif you're looking for decent food but willing to hang out for a while this place would be ok but if you're looking to go in, eat, and go on with exploring vegas i would recommend somewhere else.' The customer feels disappointment, admiration, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i've been to the location in florida multiple times and loved their food. i was however a little disappointed by this location. the food was good but the service sucked. my bf and i waited for a good 10 15 min. before a waiter came by to take our drink orders after we were seated. our drinks remained empty for a while before they were refilled too. when we were done eating it took a long time for the waiter to walk by to see that we were done. the music was good but really loud, we had to almost yell to hear each other. n nif you're looking for decent food but willing to hang out for a while this place would be ok but if you're looking to go in, eat, and go on with exploring vegas i would recommend somewhere else.' The customer feels disappointment, admiration, love. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve waitstaff responsiveness: Reduce wait times for drink orders and check-ins after seating. This can be achieved by ensuring adequate staffing during peak hours and training staff to prioritize customer service. 2. Enhance communication: Encourage waitstaff to regularly check on tables, especially during busy periods, to ensure that customers' needs are being met promptly. 3. Adjust music volume: Monitor the volume level of the music to ensure it is comfortable for all customers, allowing them to enjoy their meal and conversation without having to raise their voices."
1162," A customer left us a 3-star review: 'my boyfriend and i came in for dinner on a usual friday night. we were seated towards the back of the dining room, and were thirsty and hungry. i had the house pinot gris and he had a beer. there was no bread service, but there were a good variety of appetizers on the menu. we started with the bruchetta, the pick 2 for 6.95 and got the apple and fig jam and tomato, basil, evoo, and mozz. the bruchetta was good, maybe for me the best part of the meal. n nfor the entrees, i had the chicken with pesto bowties and it was okay, i felt the sauce was kind of heavy and had too much of a pesto and cream flavor for me but it could be i personally thought it was too heavy. my boyfriend had cheese and crackers yes, he loves cheese and cracks enough to have it as an entree and his was good but the server didn't identify the cheeses when he dropped it off. i know, i know.. we should know what cheeses we picked, but at some point if you have 3 white cheeses in front of you its tough to know which is which. the cheese to meat ratio was very low there definitely could have been more cheese to go with the varities of prochutto, salami and fill in the meat i forgot here . the cheese plate came with bread. nthe service was okay, not spectacular. the young lady we had serving the table did a nice job but had an attitude. definitely worth a try for the vibe and nice location in old town. i will probably continue comig back for late night drinks, and maybe sample a dessert next time.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'my boyfriend and i came in for dinner on a usual friday night. we were seated towards the back of the dining room, and were thirsty and hungry. i had the house pinot gris and he had a beer. there was no bread service, but there were a good variety of appetizers on the menu. we started with the bruchetta, the pick 2 for 6.95 and got the apple and fig jam and tomato, basil, evoo, and mozz. the bruchetta was good, maybe for me the best part of the meal. n nfor the entrees, i had the chicken with pesto bowties and it was okay, i felt the sauce was kind of heavy and had too much of a pesto and cream flavor for me but it could be i personally thought it was too heavy. my boyfriend had cheese and crackers yes, he loves cheese and cracks enough to have it as an entree and his was good but the server didn't identify the cheeses when he dropped it off. i know, i know.. we should know what cheeses we picked, but at some point if you have 3 white cheeses in front of you its tough to know which is which. the cheese to meat ratio was very low there definitely could have been more cheese to go with the varities of prochutto, salami and fill in the meat i forgot here . the cheese plate came with bread. nthe service was okay, not spectacular. the young lady we had serving the table did a nice job but had an attitude. definitely worth a try for the vibe and nice location in old town. i will probably continue comig back for late night drinks, and maybe sample a dessert next time.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Improve bread service: Offer complimentary bread or bread service to all customers upon seating. 2. Enhance appetizer offerings: Offer a selection of breads, olives, or other accompaniments with appetizers to complement the meal. 3. Provide clearer menu descriptions: Clarify the flavors and ingredients in menu items, especially those with strong or dominant flavors like the pesto and cream sauce in the chicken dish. 4. Identify cheeses on cheese plates: Ensure servers are knowledgeable about the cheeses on the cheese plate and can provide information to customers upon request."
498," A customer left us a 1-star review: 'pros clean place ncons lots. the service was horrible, especially when you are paying pretty high for the food and drinks. cocktail drinks cost about 10 and entries average about 16 24. and when you get bad service for spending so much, that would drive me crazy. n ndrinks and food were ok. not the quality i expected. there r lots of other restaurants on mill ave that are far better. n nin short, i personally would not recommend this place to any of my friends n relatives.' The customer feels disapproval, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'pros clean place ncons lots. the service was horrible, especially when you are paying pretty high for the food and drinks. cocktail drinks cost about 10 and entries average about 16 24. and when you get bad service for spending so much, that would drive me crazy. n ndrinks and food were ok. not the quality i expected. there r lots of other restaurants on mill ave that are far better. n nin short, i personally would not recommend this place to any of my friends n relatives.' The customer feels disapproval, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve Service Quality: Train staff to provide friendly, attentive, and efficient service. This includes greeting customers promptly, checking in regularly, and addressing any concerns or issues promptly and professionally. 2. Enhance Food and Drink Quality: Ensure that the food and drinks meet the customer's expectations by using high-quality ingredients, maintaining consistent preparation, and offering a diverse menu with a variety of options. 3. Value for Money: Review pricing to ensure that it is competitive and offers good value for the quality of food and service provided."
391," A customer left us a 1-star review: 'i only gave these guys one star cause i had to rate it otherwise this dealership deserves no stars! bs is what i get every single time i go there and even after they promised to make it better it still was a bunch of crap. talked to ellis who lied and sd he was in the internet dept cause he wanted a sale and knew i only wanted to deal with internet dept then prior to that i had bought a car from them and silvino reyes finance took forever to close the deal. i went back to sell my car to them because peter cornish promised to make things better and still it was nothing but bs! don't go to this dealership. i sold my car to fletcher jones toyota who made it a wonderful experience for me. thank god i never have to deal with centennial toyota ever again!' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i only gave these guys one star cause i had to rate it otherwise this dealership deserves no stars! bs is what i get every single time i go there and even after they promised to make it better it still was a bunch of crap. talked to ellis who lied and sd he was in the internet dept cause he wanted a sale and knew i only wanted to deal with internet dept then prior to that i had bought a car from them and silvino reyes finance took forever to close the deal. i went back to sell my car to them because peter cornish promised to make things better and still it was nothing but bs! don't go to this dealership. i sold my car to fletcher jones toyota who made it a wonderful experience for me. thank god i never have to deal with centennial toyota ever again!' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the customer's frustration: Respond to the review by acknowledging their negative experience and expressing empathy for their feelings. 2. Address specific concerns: Address the specific issues mentioned in the review, such as the promise to make things better not being fulfilled, long wait times in the finance department, and misrepresentation by an employee (Ellis)."
276," A customer left us a 1-star review: 'ordered chicken fingers and fries on special for 5.95. the chicken fingers were the kind of chicken you find in a 1 mcdonald's chicken sandwich. the fries were completely tasteless. no salt. for the price, jack in the box or farm basket is much much better. will not eat here again.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'ordered chicken fingers and fries on special for 5.95. the chicken fingers were the kind of chicken you find in a 1 mcdonald's chicken sandwich. the fries were completely tasteless. no salt. for the price, jack in the box or farm basket is much much better. will not eat here again.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the quality and taste of our chicken fingers and fries, particularly the seasoning. We could consider using higher-quality chicken for our chicken fingers and ensuring our fries are seasoned appropriately with salt. Additionally, we might want to review our pricing strategy to ensure it is competitive and offers good value for money compared to other fast-food chains like Jack in the Box or Farm Basket. Lastly, it would be beneficial to communicate more effectively about our special offers to ensure customers have realistic expectations about the quality of the food they receive."
330," A customer left us a 1-star review: 'never ever ever go here! this place is ridiculous i am not sure if it is bad management or greedy owners, but the service here is awful. there are only a handful of employees which equals a long wait for expensive mediocre food. the first time i came here was on a sunday morning so i chalked up the wait and the mediocre food to the fact it was sunday morning. today i arrived at 12 00 and waited for 20 minutes to be sat. i was rushed to order as soon as i sat down so i ordered and after an hour of waiting for our food i left the money for my drink on the table and left. i will not be returning and will stick to blueberry hill when i'm craving breakfast food. if you have two hours to wait then go here but if not i suggest you go somewhere else!!!!!!!!' The customer feels annoyance, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'never ever ever go here! this place is ridiculous i am not sure if it is bad management or greedy owners, but the service here is awful. there are only a handful of employees which equals a long wait for expensive mediocre food. the first time i came here was on a sunday morning so i chalked up the wait and the mediocre food to the fact it was sunday morning. today i arrived at 12 00 and waited for 20 minutes to be sat. i was rushed to order as soon as i sat down so i ordered and after an hour of waiting for our food i left the money for my drink on the table and left. i will not be returning and will stick to blueberry hill when i'm craving breakfast food. if you have two hours to wait then go here but if not i suggest you go somewhere else!!!!!!!!' The customer feels annoyance, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can take the following steps: 1. Apologize for the inconvenience: Acknowledge the customer's frustration and apologize for the long wait and mediocre food experience. 2. Address the staffing issue: Increase staffing levels during peak hours to reduce wait times and ensure prompt service. 3. Improve food quality: Work on enhancing the quality of the food to meet customer expectations. 4. Offer compensation: Offer a discount or complimentary meal on their next visit to make up for the poor experience."
1894," A customer left us a 2-star review: 'compared to other spring training facilities and minor league ballparks, color me unimpressed. n nwhat is does have n the outfield grass is the place to be. we roamed around to find the best spots and this seemed the most relaxing. not too hot, and not too cold. n we liked the fact that the ushers didn't really care where you sit. if you wanted to sit behind home plate, nobody will stop you. n ample seating. wasn't crowded when we went. n it's still spring training, which you can't bitch about. n easy parking. n nwhat it lacks n atmosphere! this place is quieter than a library! you could seriously hear a pin drop. was it apathetic angels fans? i don't know. but they only played music when there was a pitching change and even then it seemed like an afterthought. it was very surreal to go to a quiet game where nobody seemed to be really interested. i know it's spring training, but come on? n a decent view. you can see the freeway and a university of phoenix building in right field. whoop de doo! the left field had a cool view of a mesa however. n decent food. it has ballpark fare and nothing else. it has nothing to write home about. the italian ice in the outfield was a welcome treat.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'compared to other spring training facilities and minor league ballparks, color me unimpressed. n nwhat is does have n the outfield grass is the place to be. we roamed around to find the best spots and this seemed the most relaxing. not too hot, and not too cold. n we liked the fact that the ushers didn't really care where you sit. if you wanted to sit behind home plate, nobody will stop you. n ample seating. wasn't crowded when we went. n it's still spring training, which you can't bitch about. n easy parking. n nwhat it lacks n atmosphere! this place is quieter than a library! you could seriously hear a pin drop. was it apathetic angels fans? i don't know. but they only played music when there was a pitching change and even then it seemed like an afterthought. it was very surreal to go to a quiet game where nobody seemed to be really interested. i know it's spring training, but come on? n a decent view. you can see the freeway and a university of phoenix building in right field. whoop de doo! the left field had a cool view of a mesa however. n decent food. it has ballpark fare and nothing else. it has nothing to write home about. the italian ice in the outfield was a welcome treat.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on enhancing the stadium's atmosphere by playing music more consistently and at a higher volume, especially during gameplay. We could also consider adding more visual elements, such as signs or banners, to create a more lively environment. Additionally, we could work on improving the view from various seating areas, particularly in right field, and consider offering a wider variety of food options beyond standard ballpark fare. Lastly, we could explore ways to engage fans more actively, such as interactive games or promotions, to foster a more enthusiastic atmosphere during games."
566," A customer left us a 1-star review: 'first off i'm puerto rican! i was not impressed with the food here at all. the flavor was lacking and so was the gravy. who wants to eat dry rice and chicken! sorry, just keepin it real. if your looking for friendly service then by all means eat here. the owner is sweet. i didn't finish my food. so after attempting to eating here i went home and cooked real pr food..yum. gosh i miss the east coast! umm i won't be back.' The customer feels disappointment, sadness, remorse. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'first off i'm puerto rican! i was not impressed with the food here at all. the flavor was lacking and so was the gravy. who wants to eat dry rice and chicken! sorry, just keepin it real. if your looking for friendly service then by all means eat here. the owner is sweet. i didn't finish my food. so after attempting to eating here i went home and cooked real pr food..yum. gosh i miss the east coast! umm i won't be back.' The customer feels disappointment, sadness, remorse. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the food quality, particularly the flavor and consistency of the gravy, as it seems to be a significant issue for this customer. We could also consider offering more authentic Puerto Rican dishes that cater to the customer's cultural preferences. Additionally, we could provide cooking tips or recipes for our dishes to help customers replicate the flavors at home, as this customer seemed to enjoy cooking traditional Puerto Rican food. Lastly, we could offer a taste of the dish before serving to ensure the customer is satisfied with the flavor."
904," A customer left us a 3-star review: 'i was here before the supposed end of the world, and it seemed like everyone here was having a great time. my gf got a tip from her promoter that got us to get in for free, alongside the complimentary drinks that they offered just before midnight, so it was pretty cool to come in hang out for a bit. n nblush is really small in comparison to xs and surrender. blush doesn't have a dance floor, just walkways in between the tables. you can try to dance in those areas, but you'll end up looking kinda awkward dancing in the limited space. the music seemed to be mainstream, with less emphasis on hip hop. we only stayed in there for about 30 minutes and ended up leaving to meet up with the others outside that couldn't get in.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i was here before the supposed end of the world, and it seemed like everyone here was having a great time. my gf got a tip from her promoter that got us to get in for free, alongside the complimentary drinks that they offered just before midnight, so it was pretty cool to come in hang out for a bit. n nblush is really small in comparison to xs and surrender. blush doesn't have a dance floor, just walkways in between the tables. you can try to dance in those areas, but you'll end up looking kinda awkward dancing in the limited space. the music seemed to be mainstream, with less emphasis on hip hop. we only stayed in there for about 30 minutes and ended up leaving to meet up with the others outside that couldn't get in.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Expand the dance floor area to provide more space for customers to dance comfortably. 2. Offer a more diverse music selection, with a greater emphasis on hip hop to cater to a wider range of musical tastes. 3. Consider offering promotions or discounts for larger groups to encourage more people to come together and enjoy the venue. 4. Improve communication with customers about the layout and atmosphere of the venue to help manage expectations. 5. Offer more seating options or areas for customers to relax and socialize if they prefer not to dance."
763," A customer left us a 3-star review: 'i am pleased to see pho places creeping west. i do not like to drive all the way to chinatown whenever i have a hot soup craving. n npho annie is cute inside. clean. n npho, egg rolls, and iced coffee were a ok. n nnothing better or worse than your average pho place aside from the slighty nicer ambiance. service was short, and generic as expected. n ni'd go back anytime to warm my belly and soul with hot soup.' The customer feels approval, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i am pleased to see pho places creeping west. i do not like to drive all the way to chinatown whenever i have a hot soup craving. n npho annie is cute inside. clean. n npho, egg rolls, and iced coffee were a ok. n nnothing better or worse than your average pho place aside from the slighty nicer ambiance. service was short, and generic as expected. n ni'd go back anytime to warm my belly and soul with hot soup.' The customer feels approval, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the food quality and service. Here are some specific suggestions: 1. Improve the taste and quality of the food: The customer mentioned that the food was ""ok,"" which suggests room for improvement. We could consider sourcing higher-quality ingredients, refining our recipes, or hiring a chef with expertise in Vietnamese cuisine to help elevate the flavors. 2. Enhance the service: The customer noted that the service was ""short and generic."" To provide a more personalized and memorable experience, we could train our staff to engage with customers, ask about their preferences, and offer recommendations."
1354," A customer left us a 2-star review: 'beautiful rooms and views. room service is awful. the tuna tartare was tasteless and my quesadilla was so burnt i had to send it back. the room also had a number of technical problems that the staff could not solve, such as the tv in the bedroom not functioning. overall, i wouldn't recommend this hotel.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'beautiful rooms and views. room service is awful. the tuna tartare was tasteless and my quesadilla was so burnt i had to send it back. the room also had a number of technical problems that the staff could not solve, such as the tv in the bedroom not functioning. overall, i wouldn't recommend this hotel.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the inconveniences experienced, acknowledging the issues with room service, the tasteless tuna tartare, burnt quesadilla, and technical problems with the TV. 2. Offer a complimentary meal or room service credit to make up for the disappointing dining experience. 3. Assign a dedicated staff member to address the technical issues promptly and ensure they are resolved to the customer's satisfaction. 4. Provide an opportunity for feedback on the specific issues encountered, to help us improve our offerings in the future."
241," A customer left us a 1-star review: 'so we arrived there for dinner yesterday after spotting it last week leaving walgreens . dining room was empty and not one clean table available . place was dirty so we can only imagine what the kitchen looks like . with that in mind we left and don't plan on ever going back .' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'so we arrived there for dinner yesterday after spotting it last week leaving walgreens . dining room was empty and not one clean table available . place was dirty so we can only imagine what the kitchen looks like . with that in mind we left and don't plan on ever going back .' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can take the following steps: 1. Cleanliness: Ensure the dining area is always clean and tidy, with no tables left unattended. Regularly clean and sanitize all surfaces, especially high-touch areas like tables, chairs, and menus. 2. Staffing: Ensure there are enough staff members on duty during peak hours to accommodate customers and maintain a clean dining environment. 3. Communication: Improve communication with customers about wait times, table availability, and any delays in service. This can help manage expectations and reduce frustration."
1414," A customer left us a 2-star review: 'i have to agree with a lot of the posts here, that the customer service is non existent. i was here last monday. no one welcomes you in, says hello, or can i help you. they do their best to ignore you! i am local, and spent a day in town, as a way to unwind, have some fun, and support the local economy. i did buy a piece here, that i liked, but my experiece was not fullfilling, and their attitude was indifferent, as if they could care less. how do they stay in business? wow! i went to a similar place at the west end of town, and was treated very nicely, with a smile, and just what i would expect. i will go back there for sure, and skip the dump. i think it is time for the dump to get dumped!' The customer feels approval, admiration, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i have to agree with a lot of the posts here, that the customer service is non existent. i was here last monday. no one welcomes you in, says hello, or can i help you. they do their best to ignore you! i am local, and spent a day in town, as a way to unwind, have some fun, and support the local economy. i did buy a piece here, that i liked, but my experiece was not fullfilling, and their attitude was indifferent, as if they could care less. how do they stay in business? wow! i went to a similar place at the west end of town, and was treated very nicely, with a smile, and just what i would expect. i will go back there for sure, and skip the dump. i think it is time for the dump to get dumped!' The customer feels approval, admiration, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can focus on the following areas: 1. **Warm Welcome**: Ensure our staff greets customers warmly upon arrival, creating a welcoming and friendly atmosphere. 2. **Attentive Service**: Train our staff to be more attentive and proactive in assisting customers. They should be ready to help with any questions or concerns the customer may have. 3. **Improve Communication Skills**: Staff should be trained to communicate effectively and professionally with customers, showing genuine interest and concern for their needs."
565," A customer left us a 1-star review: 'well i hate to be the first one to write a bad review, but with how much they wanted for repairs on my truck was ridiculous. i went to howies based on the reviews on yelp. i told them what i thought was wrong with my truck, but i did this to see if they would go along with it. next thing i knew they agreed with what i said and gave me a labor quote for 1200, but 2 3 of the repairs they quoted weren't needed at all those were the ones. so i took my business elsewhere and had my truck good as new for 175 in labor.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'well i hate to be the first one to write a bad review, but with how much they wanted for repairs on my truck was ridiculous. i went to howies based on the reviews on yelp. i told them what i thought was wrong with my truck, but i did this to see if they would go along with it. next thing i knew they agreed with what i said and gave me a labor quote for 1200, but 2 3 of the repairs they quoted weren't needed at all those were the ones. so i took my business elsewhere and had my truck good as new for 175 in labor.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the customer's concerns: Respond to the review by acknowledging their disappointment with the labor quote and the perceived unnecessary repairs. Apologize for any inconvenience caused and express a desire to understand their perspective better. 2. Investigate the issue: Review the case to determine if there were any errors in the diagnosis or repair process. If the customer's claims are valid, take responsibility for the mistake and offer a solution, such as a refund or discount on future services. 3. Improve communication: Ensure that our technicians are clear and transparent in explaining the repairs needed and the reasons behind them."
87," A customer left us a 1-star review: 'so i saw the martinez taco bar in the middle of a nice little shopping center and i thought why not let's give it a try, i enjoy new things. it was rush hour for dinner time and the place was empty so i was a little skeptical to begin with. the clerk who came up to the register to take my order looked as though he had just done some crystal meth in the back which isn't unusual for small vegas restaurants. i decided to order the 9 carne asada burrito with french fries to go . i thought ok any 9 burrito must be fantastic and boy was i wrong. when i got home and open this beast up i could see the grease pouring out of the tortilla. when i bit into the burrito the slices of avocados were raw and harder than the onions and i had to spit them out. the carne asada was chewy and overcooked without any authentic flavor. i didn't even finish half the burrito . i love authentic mexican food but this place is a dump and lacks any concerns about quality, my advice is stay away. i feel the gut churning already. blahhhh' The customer feels joy, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'so i saw the martinez taco bar in the middle of a nice little shopping center and i thought why not let's give it a try, i enjoy new things. it was rush hour for dinner time and the place was empty so i was a little skeptical to begin with. the clerk who came up to the register to take my order looked as though he had just done some crystal meth in the back which isn't unusual for small vegas restaurants. i decided to order the 9 carne asada burrito with french fries to go . i thought ok any 9 burrito must be fantastic and boy was i wrong. when i got home and open this beast up i could see the grease pouring out of the tortilla. when i bit into the burrito the slices of avocados were raw and harder than the onions and i had to spit them out. the carne asada was chewy and overcooked without any authentic flavor. i didn't even finish half the burrito . i love authentic mexican food but this place is a dump and lacks any concerns about quality, my advice is stay away. i feel the gut churning already. blahhhh' The customer feels joy, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Martinez Taco Bar, the following steps could be taken: 1. Staff Training: Provide regular training for staff on food preparation, customer service, and appearance to ensure a clean, professional, and welcoming environment. 2. Quality Control: Implement a quality control system for food preparation to ensure consistency in taste, texture, and presentation. This includes proper cooking techniques, seasoning, and fresh ingredients. 3. Avocado Preparation: Ensure that avocados are properly ripe and prepared before serving to avoid raw or hard avocado slices."
1192," A customer left us a 3-star review: 'a warehouse full of whiskey sure, sounds like fun. a few of us dropped by whiskey warehouse after a late dinner down the street. n nwe arrived around 9 30 pm on a friday night and, while it wasn't super crowded it was starting to fill up. the music was definitely loud and they were playing all sorts of tunes, mostly rap pop when i was there. i agree with julia s. the crowd was pretty frat like but frat brothers 10 years post college. n nwe were able to order drinks right away and the bartender was fairly friendly and efficient. just as their namesake states, they have an extensive whiskey menu, and i would hope the servers are helpful in those selections, but none of us partook in those libations. they also had a decent wine selection, too. inside, ww sports a number of big flats screens and a partial brick industrial feel inside. n ni imagine if you can score a table, this would be a good spot to hang with some friends for a few hours. they also offered some fairly sweet daily drink specials one that caught my eye is their sunday drink special 2 mimosas and 3 bloody marys. mmmmm hmmm...can't wait until noon on sunday!' The customer feels approval, joy, amusement. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'a warehouse full of whiskey sure, sounds like fun. a few of us dropped by whiskey warehouse after a late dinner down the street. n nwe arrived around 9 30 pm on a friday night and, while it wasn't super crowded it was starting to fill up. the music was definitely loud and they were playing all sorts of tunes, mostly rap pop when i was there. i agree with julia s. the crowd was pretty frat like but frat brothers 10 years post college. n nwe were able to order drinks right away and the bartender was fairly friendly and efficient. just as their namesake states, they have an extensive whiskey menu, and i would hope the servers are helpful in those selections, but none of us partook in those libations. they also had a decent wine selection, too. inside, ww sports a number of big flats screens and a partial brick industrial feel inside. n ni imagine if you can score a table, this would be a good spot to hang with some friends for a few hours. they also offered some fairly sweet daily drink specials one that caught my eye is their sunday drink special 2 mimosas and 3 bloody marys. mmmmm hmmm...can't wait until noon on sunday!' The customer feels approval, joy, amusement. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Manage the music volume: The customer mentioned the music was loud, which may have been a turn-off for some. Consider implementing a system to adjust the music volume based on the time of the day or the crowd. 2. Offer a more diverse music selection: While the customer appreciated the lively atmosphere, they may have preferred a more varied playlist. Offering a mix of genres could cater to a broader audience. 3. Improve the ambiance: The customer mentioned the industrial feel of the place. Consider enhancing the decor to create a more welcoming and less ""frat-like"" atmosphere."
746," A customer left us a 3-star review: 'you won't see a lot of acrobatics, and there is a short narration in english at the beginning, so it's not the best for guests with limited english comprehension. of the three shows we saw in vegas o, ka, and mystere, i would rank o first, mystere second there's no longer a man in a diaper , and ka third. helpful tip if you have time before your trip, join the cirque club online for special promotions and check travelzoo before you buy tickets. if you can't find any good deals, buy same day tickets at tix 4 tonight search yelp for tips on t4t .' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'you won't see a lot of acrobatics, and there is a short narration in english at the beginning, so it's not the best for guests with limited english comprehension. of the three shows we saw in vegas o, ka, and mystere, i would rank o first, mystere second there's no longer a man in a diaper , and ka third. helpful tip if you have time before your trip, join the cirque club online for special promotions and check travelzoo before you buy tickets. if you can't find any good deals, buy same day tickets at tix 4 tonight search yelp for tips on t4t .' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following: 1. Improve language accessibility: Offer translated scripts or subtitles in multiple languages to cater to guests with limited English comprehension. 2. Enhance show content: Incorporate more acrobatics and visual spectacles to make the show more engaging and appealing to a wider audience. 3. Offer special promotions: Joining the Cirque Club online as suggested by the customer could be beneficial for both parties, as it allows us to offer exclusive deals and promotions to our customers."
1485," A customer left us a 2-star review: 'this is the first time i stayed in an older vegas hotel. i'm only here for one night and decided i didn't want to spend too much money on a room since i'm going to be in vegas for less than 24 hours. n nit's an old hotel, so i wasn't expecting much. my assumptions were right an old room with a small crt tv, old stand up shower, old bedsheets. everything in this hotel looks outdated although it does look clean and well kept. i didn't have high expectations coming here anyways. side note i'm assuming the upgraded rooms look slightly different according to other yelp reviews n ni don't gamble so i can't give the best review about the casino. every casino looks the same to me slot machines and card tables. n ni guess it's ok if you don't mind the old vibe.' The customer feels neutral, disapproval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this is the first time i stayed in an older vegas hotel. i'm only here for one night and decided i didn't want to spend too much money on a room since i'm going to be in vegas for less than 24 hours. n nit's an old hotel, so i wasn't expecting much. my assumptions were right an old room with a small crt tv, old stand up shower, old bedsheets. everything in this hotel looks outdated although it does look clean and well kept. i didn't have high expectations coming here anyways. side note i'm assuming the upgraded rooms look slightly different according to other yelp reviews n ni don't gamble so i can't give the best review about the casino. every casino looks the same to me slot machines and card tables. n ni guess it's ok if you don't mind the old vibe.' The customer feels neutral, disapproval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following actions: 1. Room Upgrades: Offer the option for customers to upgrade their rooms at a reasonable cost. This could include modernizing the TV, bedding, and bathroom fixtures. 2. Amenities: Enhance the overall experience by providing updated amenities such as a flat-screen TV, a more comfortable bed, and a modern bathroom with a spacious shower. 3. Communication: Clearly communicate the differences between standard and upgraded rooms, highlighting the benefits of the upgraded rooms. This could be done through the booking process or upon check-in."
166," A customer left us a 1-star review: 'a mile or so long trail along the mon that goes from no place to nowhere via nothing. it is a rails to trails conversion and it runs along a roadbed once used for shuttling coal between the rail line and barges. its parking lot on the eastern end was once a transfer point between the river and the slag dumps on nine mile run. the trail ends abruptly on the western end at the csx railway. some people trespass along the rail line with their bikes. don't do this because this is a very heavily used freight rail line. it's also illegal and my husband the train enthusiast has said the train crews will radio the police to report tresspassers. n na couple of interesting points too. this trail is is a paper street long owned by the city but never developed before. the community of duck hollow is very isolated from the rest of the city and if you go just a little bit east of the trailhead along old browns hill road, you'll cross a one lane bridge and at the intersection of old browns hill road and mcfarren street i believe you'll see one of the old pittsburgh street signs. n nduck hollow trail is a pleasant trail but there's not much to it. eventually it may link with other trails as part of the great allegheny passage. i went on this trail once and even though i live nearby in squirrel hill, i didn't think it was worth the effort.' The customer feels disapproval, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'a mile or so long trail along the mon that goes from no place to nowhere via nothing. it is a rails to trails conversion and it runs along a roadbed once used for shuttling coal between the rail line and barges. its parking lot on the eastern end was once a transfer point between the river and the slag dumps on nine mile run. the trail ends abruptly on the western end at the csx railway. some people trespass along the rail line with their bikes. don't do this because this is a very heavily used freight rail line. it's also illegal and my husband the train enthusiast has said the train crews will radio the police to report tresspassers. n na couple of interesting points too. this trail is is a paper street long owned by the city but never developed before. the community of duck hollow is very isolated from the rest of the city and if you go just a little bit east of the trailhead along old browns hill road, you'll cross a one lane bridge and at the intersection of old browns hill road and mcfarren street i believe you'll see one of the old pittsburgh street signs. n nduck hollow trail is a pleasant trail but there's not much to it. eventually it may link with other trails as part of the great allegheny passage. i went on this trail once and even though i live nearby in squirrel hill, i didn't think it was worth the effort.' The customer feels disapproval, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could address the following points: 1. Provide more information about the trail's history and potential future developments, such as its connection to the Great Allegheny Passage, to help customers appreciate the trail's significance and potential. 2. Improve signage along the trail to clarify its purpose, length, and any safety concerns, such as the proximity to the CSX railway and the illegality of trespassing on rail lines. 3. Enhance the trail's amenities, such as adding benches, trash cans, and maps, to make the trail more enjoyable and user-friendly."
1909," A customer left us a 2-star review: 'this review is for the restaurant side of the business. brought the family here because we had heard good things about the place. when you walk in you're immediately hit with cigarette smoke. it was like standing near a huge ash tray it just was nasty. because the bar is separated from the restaurant they're are no waitress in the restaurant side. we had to wait more than 5 minutes for someone to show up. we almost left but finally a waitress showed up and seated us. i ordered the steak dinner and i'll just say i wish i would've ordered something else. the steak tasted like it was cooked on the street out back. really tough and just tasted rank. i asked for medium and got super well done. my wife ordered the same thing and asked for medium also and hers was more done than mine! i can't comment on the rest of the food because we don't plan on going back. i have heard the bar portion is a lot better but i don't know personally. just for the smell alone is enough for me not to go back.' The customer feels disgust, annoyance, desire. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this review is for the restaurant side of the business. brought the family here because we had heard good things about the place. when you walk in you're immediately hit with cigarette smoke. it was like standing near a huge ash tray it just was nasty. because the bar is separated from the restaurant they're are no waitress in the restaurant side. we had to wait more than 5 minutes for someone to show up. we almost left but finally a waitress showed up and seated us. i ordered the steak dinner and i'll just say i wish i would've ordered something else. the steak tasted like it was cooked on the street out back. really tough and just tasted rank. i asked for medium and got super well done. my wife ordered the same thing and asked for medium also and hers was more done than mine! i can't comment on the rest of the food because we don't plan on going back. i have heard the bar portion is a lot better but i don't know personally. just for the smell alone is enough for me not to go back.' The customer feels disgust, annoyance, desire. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, the following steps can be taken: 1. Address the smoking issue: Implement a strict no-smoking policy in the restaurant area to ensure a clean and healthy environment for all customers. 2. Improve staffing and communication: Ensure there is adequate staffing on the restaurant side, and that waitstaff are more responsive to customers' needs, especially when they arrive. 3. Enhance food quality and consistency: Improve the cooking process to ensure steaks are cooked to the requested doneness, and maintain a consistent level of quality across all dishes."
308," A customer left us a 1-star review: 'the worst service and customer service, hands down, i have ever experienced with any company, ever. ever. i set up a 3 bottle a month deal through costco for 18 mo. every single scheduled delivery was missed, multiple times, every single delivery was incorrect and required multiple phones calls and was never corrected. charged for deliveries i didnt ask for, charged for all of the mistake they couldn't get right. none of my phone calls seemed to register, or be noted or recorded anywhere..ever. in my first month of service i called the company 15 times. finally, after realizing they were utterly incompetent, not to be trusted, and after i called to cancel, i was charged auto debited for what was to be the last month, i called back and requested my debit card be removed from their system. i said i didn't trust them to get the billing right. smart deal i get a 39 dollar bill in the mail for erroneous deliveries i never asked for, and asked them to pick up. every single charge due to their own mistakes. not only are the people working for this company incompetent, they are dishonest liars. no joke it is easier to go to the store and buy 30 1 gallon jugs of water every month than deal with this crap. not to mention, cheaper gas included.' The customer feels realization, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the worst service and customer service, hands down, i have ever experienced with any company, ever. ever. i set up a 3 bottle a month deal through costco for 18 mo. every single scheduled delivery was missed, multiple times, every single delivery was incorrect and required multiple phones calls and was never corrected. charged for deliveries i didnt ask for, charged for all of the mistake they couldn't get right. none of my phone calls seemed to register, or be noted or recorded anywhere..ever. in my first month of service i called the company 15 times. finally, after realizing they were utterly incompetent, not to be trusted, and after i called to cancel, i was charged auto debited for what was to be the last month, i called back and requested my debit card be removed from their system. i said i didn't trust them to get the billing right. smart deal i get a 39 dollar bill in the mail for erroneous deliveries i never asked for, and asked them to pick up. every single charge due to their own mistakes. not only are the people working for this company incompetent, they are dishonest liars. no joke it is easier to go to the store and buy 30 1 gallon jugs of water every month than deal with this crap. not to mention, cheaper gas included.' The customer feels realization, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Acknowledge the customer's frustration and apologize for the poor service they experienced. 2. Address the concerns: Investigate the missed deliveries, incorrect deliveries, and billing errors mentioned in the review. Take responsibility for the mistakes and offer a solution to rectify them. 3. Improve communication: Ensure that all customer interactions are recorded and followed up on promptly. Provide the customer with a dedicated point of contact to address their concerns and questions. 4. Streamline the process: Simplify the setup process for recurring deliveries to minimize errors."
27," A customer left us a 1-star review: 'the food was ok, nothing special... the service is not so good, forget to bring a cup of hot water we asked for and didn't say sorry when we mentioned it... tipped 10 and he yelled at us...' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the food was ok, nothing special... the service is not so good, forget to bring a cup of hot water we asked for and didn't say sorry when we mentioned it... tipped 10 and he yelled at us...' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? 1. Improve Communication: Ensure all staff are trained to maintain clear and respectful communication with customers. Acknowledge and apologize for any mistakes promptly. 2. Enhance Service Quality: Train staff to prioritize customer needs, such as providing requested items like hot water in a timely manner. 3. Encourage Feedback: Show customers that their feedback is valued by actively seeking and addressing their concerns. This can help create a more positive experience. 4. Reward Loyalty: Offer incentives for repeat customers, such as a complimentary item or discount on their next visit, to encourage them to return."
1," A customer left us a 1-star review: 'so in all fairness, the course was actually very nice, but the rating is for the staff at the course. i was playing with several friends who were new to golf, hence a par 3 executive course. we were a slow going group, but we offered several times to let the twosome behind us play through. they said they were fine to play behind us and were entertained by us. all was good, and the course was nice for a par 3. but the course marshall was an idiot. on the 17th hole read that again....the 17th hole , he rides up in his cart, actually picks up one of our balls in play from our tee shots, and rides up to our group and says we need to observe rate of play. i told him it's the 17th hole, we've already teed off, so really, not a lot we can do at that point. he was a jerk and gave us attitude. if he had actually done his job he would have talked to us about the 5th hole. what a jerk.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'so in all fairness, the course was actually very nice, but the rating is for the staff at the course. i was playing with several friends who were new to golf, hence a par 3 executive course. we were a slow going group, but we offered several times to let the twosome behind us play through. they said they were fine to play behind us and were entertained by us. all was good, and the course was nice for a par 3. but the course marshall was an idiot. on the 17th hole read that again....the 17th hole , he rides up in his cart, actually picks up one of our balls in play from our tee shots, and rides up to our group and says we need to observe rate of play. i told him it's the 17th hole, we've already teed off, so really, not a lot we can do at that point. he was a jerk and gave us attitude. if he had actually done his job he would have talked to us about the 5th hole. what a jerk.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, the following steps could be taken: 1. Staff Training: Provide training to staff members, particularly course marshalls, on how to communicate effectively with customers, especially when addressing rate of play issues. Emphasize the importance of patience, understanding, and diplomacy. 2. Clear Communication: Implement a system for communicating rate of play issues more effectively. Instead of approaching the group on the 17th hole, the marshall could have communicated with the group earlier about their pace and offered suggestions for improvement."
562," A customer left us a 1-star review: 'i took my mom and grandma to the beach house last night for dinner thinking it would be better than getting a papa murphy's pizza. there weren't many patrons in the dining room. our waitress was very short with us, demanding our drink orders before taking any questions or orders for our food. i ordered scallops, and when they came to the table they were overcooked, but also cold. it took me at least 15 minutes to find the waitress to ask if i could get warmer food. she said that she would have the kitchen make up a new meal, and about 15 minutes later she returned with my same plate, with my original fork and original food. they scallops were now warm, but lacked flavor, and were even tougher than before. the waitress didn't seem to care about the quality of the food and seemed to be either having a terrible night or was on the influence of something. needless to say, i will not be returning. on a positive note, the sunset on the lake is pretty.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i took my mom and grandma to the beach house last night for dinner thinking it would be better than getting a papa murphy's pizza. there weren't many patrons in the dining room. our waitress was very short with us, demanding our drink orders before taking any questions or orders for our food. i ordered scallops, and when they came to the table they were overcooked, but also cold. it took me at least 15 minutes to find the waitress to ask if i could get warmer food. she said that she would have the kitchen make up a new meal, and about 15 minutes later she returned with my same plate, with my original fork and original food. they scallops were now warm, but lacked flavor, and were even tougher than before. the waitress didn't seem to care about the quality of the food and seemed to be either having a terrible night or was on the influence of something. needless to say, i will not be returning. on a positive note, the sunset on the lake is pretty.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Staff Training: Ensure our staff is well-trained to provide friendly, attentive, and patient service. They should be ready to take questions and orders before demanding drink orders. 2. Food Quality and Preparation: Improve the quality of the food, particularly the scallops, by ensuring they are cooked properly and seasoned appropriately. 3. Follow-up and Communication: When a customer reports an issue with their meal, it's crucial to address it promptly and effectively. In this case, the waitress should have prepared a new meal instead of returning the same plate with warm food."
243," A customer left us a 1-star review: 'i rarely ever have a good experience at a best buy. i was there the other day and i wanted the fitbit in the light blue color. this is exactly as it is presented on their website. i called the thunderbird location and they did not have it in stock, which is fine. i called this location, gave them the sku and everything, and they said they do have it in stock. when i went down there, the sales associate i dealt with treated me like i was the daftest person on the planet and kept insisting that this color did not exist, even though i called and spoke with someone at the store and saw it on the website. i showed him the website and he walked around the corner and guess where it was. there was no need to be condescending when i knew exactly what i was talking about, and there was no apology. it is degrading to be treated this way by someone who thinks they know everything and has zero customer service or people skills whatsoever on top of it. i spoke to the cashier who asked me if i found everything i needed okay and i said, sort of and explained the situation. his reply was oh yeah, that's just how he is. that's just how he is? then fire him he shouldn't be working in the industry. that shouldn't just be something that is acceptable to them. ridiculous.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i rarely ever have a good experience at a best buy. i was there the other day and i wanted the fitbit in the light blue color. this is exactly as it is presented on their website. i called the thunderbird location and they did not have it in stock, which is fine. i called this location, gave them the sku and everything, and they said they do have it in stock. when i went down there, the sales associate i dealt with treated me like i was the daftest person on the planet and kept insisting that this color did not exist, even though i called and spoke with someone at the store and saw it on the website. i showed him the website and he walked around the corner and guess where it was. there was no need to be condescending when i knew exactly what i was talking about, and there was no apology. it is degrading to be treated this way by someone who thinks they know everything and has zero customer service or people skills whatsoever on top of it. i spoke to the cashier who asked me if i found everything i needed okay and i said, sort of and explained the situation. his reply was oh yeah, that's just how he is. that's just how he is? then fire him he shouldn't be working in the industry. that shouldn't just be something that is acceptable to them. ridiculous.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Verify product availability: Ensure that our online inventory accurately reflects our in-store stock. 2. Train staff on product knowledge: Equip sales associates with comprehensive product knowledge to avoid misunderstandings and misinformation. 3. Enhance customer service skills: Provide training on effective communication, empathy, and problem-solving to improve interactions with customers. 4. Apologize and offer resolution: Acknowledge the customer's frustration and offer a solution, such as a refund or store credit, to make amends for the negative experience."
1582," A customer left us a 2-star review: 'turkey club not good...avoid. should have gotten seafood. the turkey was hormel quality and the sandwich just didn't work out well as it was overloaded with mayo. cole slaw was homemade, but tasted like it was made awhile ago with frigerator burn. bartenders were nice, but it really is a horrible situation in that place. one side has karokee, which is painful to listen to 90 of the time and it is loud. the other side blasts the music constantly and allows smoking as well, both not good for my liking. there is no escape at ernie's two sides of hell. enjoy.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'turkey club not good...avoid. should have gotten seafood. the turkey was hormel quality and the sandwich just didn't work out well as it was overloaded with mayo. cole slaw was homemade, but tasted like it was made awhile ago with frigerator burn. bartenders were nice, but it really is a horrible situation in that place. one side has karokee, which is painful to listen to 90 of the time and it is loud. the other side blasts the music constantly and allows smoking as well, both not good for my liking. there is no escape at ernie's two sides of hell. enjoy.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at our establishment, we can make the following changes: 1. Improve the quality of our turkey club sandwich by using higher-quality turkey, such as fresh, locally-sourced meat. 2. Reduce the amount of mayo used in the turkey club sandwich to prevent it from being overloaded. 3. Ensure that our homemade cole slaw is fresh and flavorful by making it in smaller batches and storing it properly. 4. Address the noise levels in both the karaoke and music areas, either by lowering the volume or providing more soundproofing."
1236," A customer left us a 3-star review: 'this is definitely a bento box place that is a great place to go to just pick up some sushi for lunch that tastes yummy and reasonably priced. however, this place is not awesome for a sit down date. n nthey serve the sushi in the to go packages, and there are no real silverware available. it's just disposable stuff and styrofoam cups. they also didn't have any sugar for their tea. it took quite a while for the rolls to be made as well. the service was very spacey like the guy didn't know what he was doing. n nhowever, their roll rainbow roll was awesome and their green tea was to die for. they don't serve any white fish at least they didn't when i was there . i would definitely recommend this as a place to pick up a good lunch, but not as a date or a dinner meal.' The customer feels neutral, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this is definitely a bento box place that is a great place to go to just pick up some sushi for lunch that tastes yummy and reasonably priced. however, this place is not awesome for a sit down date. n nthey serve the sushi in the to go packages, and there are no real silverware available. it's just disposable stuff and styrofoam cups. they also didn't have any sugar for their tea. it took quite a while for the rolls to be made as well. the service was very spacey like the guy didn't know what he was doing. n nhowever, their roll rainbow roll was awesome and their green tea was to die for. they don't serve any white fish at least they didn't when i was there . i would definitely recommend this as a place to pick up a good lunch, but not as a date or a dinner meal.' The customer feels neutral, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Provide a more comfortable seating area for customers who wish to dine-in, especially for dates or dinner meals. 2. Offer reusable silverware and proper dining ware, such as ceramic plates and glasses, to enhance the dining-in experience. 3. Improve the speed of service by ensuring staff are well-trained and organized, especially during peak hours. 4. Stock the restaurant with essential items like sugar for tea, to avoid inconveniencing customers. 5. Consider expanding the menu to include white fish options, if possible."
106," A customer left us a 1-star review: 'well....all i can say is.....if i was you.....i'd go elsewhere!!! i went to this red lobster on marks st. in henderson about a year ago....and i got food poisoning....badly! so i vowed never to return. then i made a dumb decision to go back again last weekend! i had the admirals platter....and let me tell you.....i got extremely sick again from food poisoning for 3 days....and my mother did as well!!! i don't know where they get their seafood from....but clearly something is not right at this location!!! i've learned my lesson the hard way....and will never ever return to this dump again!' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'well....all i can say is.....if i was you.....i'd go elsewhere!!! i went to this red lobster on marks st. in henderson about a year ago....and i got food poisoning....badly! so i vowed never to return. then i made a dumb decision to go back again last weekend! i had the admirals platter....and let me tell you.....i got extremely sick again from food poisoning for 3 days....and my mother did as well!!! i don't know where they get their seafood from....but clearly something is not right at this location!!! i've learned my lesson the hard way....and will never ever return to this dump again!' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Red Lobster, we can take the following steps: 1. Apologize sincerely for the negative experience and food poisoning incidents. 2. Offer a full refund or complimentary meal for the recent visit and a future visit as a gesture of goodwill. 3. Investigate the source of the food poisoning to ensure the issue is resolved and prevent future incidents. 4. Improve food safety protocols and training for staff to minimize the risk of foodborne illnesses. 5. Reach out to the customer personally to address their concerns and offer assistance in any way possible."
1045," A customer left us a 3-star review: 'just a regular old pawn shop. i think i expected to see one of the cast members there, which probably would've made it a 4 star experience. still, it's something to do if you're in the area.' The customer feels approval, neutral, optimism. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'just a regular old pawn shop. i think i expected to see one of the cast members there, which probably would've made it a 4 star experience. still, it's something to do if you're in the area.' The customer feels approval, neutral, optimism. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider incorporating elements that reflect a unique or memorable atmosphere, potentially incorporating a theme or character that aligns with the customer's expectation of a ""cast member."" This could be achieved through staff training, store decor, or marketing materials that emphasize the shop's distinctiveness. Additionally, offering exceptional customer service and ensuring a clean, organized, and welcoming environment may help elevate the experience to a 4-star level."
852," A customer left us a 3-star review: 'i must admit hawaiian food is a great way to end a shenanigan filled weekend in vegas. hearty and full of carbs and protein, it pretty much could be a soupless alternative to pho as a hangover helper. n ni ordered the pork lau lau since i've been craving it for the longest time. it comes with two scoops of rice and macaroni salad. the pork came out tender and the taro leaves were nice and soft. not bad for vegas. n nit's in a random strip mall next to unlv, prices are pretty affordable for what you get. people keep mentioning the adobe fried rice omelette? guess i'll have to try that next time i'm in vegas. and knowing me, i'll be back sooner than later... n np.s. i remember seeing a banner for a student special too if you still have that student id of yours!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i must admit hawaiian food is a great way to end a shenanigan filled weekend in vegas. hearty and full of carbs and protein, it pretty much could be a soupless alternative to pho as a hangover helper. n ni ordered the pork lau lau since i've been craving it for the longest time. it comes with two scoops of rice and macaroni salad. the pork came out tender and the taro leaves were nice and soft. not bad for vegas. n nit's in a random strip mall next to unlv, prices are pretty affordable for what you get. people keep mentioning the adobe fried rice omelette? guess i'll have to try that next time i'm in vegas. and knowing me, i'll be back sooner than later... n np.s. i remember seeing a banner for a student special too if you still have that student id of yours!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience, we could consider the following improvements: 1. Enhance the ambiance: Since the customer mentions that N Nit's is in a strip mall, improving the overall atmosphere could make the dining experience more enjoyable. This could include better lighting, more comfortable seating, or even some Hawaiian-themed decor. 2. Highlight popular dishes: The customer mentions they've heard about the Adobe Fried Rice Omelette and are interested in trying it. We could make sure to highlight this dish and other popular items more prominently, either on the menu or through marketing materials."
1426," A customer left us a 2-star review: 'i'm not quite sure why people love this place. food is pretty expensive, but at least it tastes fine. n nprobably the worst part of the meal came because we tried to get there early. it was almost 95 degrees in dry las vegas at 11 15 am, but the misting fans that were on the outside patio didn't come on till noon. really guys? you don't have control over your own fans? take them off the timer, seriously... n nat least the servers were on top of refilling water, but that's only because we were dying on the patio during the summer time heat. n nmaybe just come for dessert? chances are you'll be drunk and won't want to walk to caesar's palace though... n nmight as well skip it, and just lie to your friends who didn't vegas with you and say it was whatever .' The customer feels confusion, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i'm not quite sure why people love this place. food is pretty expensive, but at least it tastes fine. n nprobably the worst part of the meal came because we tried to get there early. it was almost 95 degrees in dry las vegas at 11 15 am, but the misting fans that were on the outside patio didn't come on till noon. really guys? you don't have control over your own fans? take them off the timer, seriously... n nat least the servers were on top of refilling water, but that's only because we were dying on the patio during the summer time heat. n nmaybe just come for dessert? chances are you'll be drunk and won't want to walk to caesar's palace though... n nmight as well skip it, and just lie to your friends who didn't vegas with you and say it was whatever .' The customer feels confusion, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? 1. Address the issue with the misting fans: Ensure that the misting fans on the outdoor patio are functioning properly and are set to come on at appropriate times, especially during hot weather. Consider installing a manual override for the fans in case of unexpected heat spikes. 2. Consider offering a discount or complimentary item for early diners: To make up for the inconvenience experienced by the customer, consider offering a small discount or complimentary item for early diners to encourage them to return."
32," A customer left us a 1-star review: 'okay, i want to start by saying that i was dressed like a champ and had no money. my two friends however, had a couple dozen k on them and were dressed okay . we were treated like shit almost everywhere we went in this casino because of that. michael mina was an outstanding place though. if you're hungry and love wine, go there!' The customer feels admiration, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'okay, i want to start by saying that i was dressed like a champ and had no money. my two friends however, had a couple dozen k on them and were dressed okay . we were treated like shit almost everywhere we went in this casino because of that. michael mina was an outstanding place though. if you're hungry and love wine, go there!' The customer feels admiration, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on the following areas: 1. **Addressing Perceived Discrimination**: Ensure all staff are trained to provide equal service to all customers, regardless of their appearance or financial status. 2. **Improve Customer Service**: Train staff to be more welcoming and attentive to all customers, making them feel valued and respected. 3. **Promote a More Inclusive Environment**: Implement policies that encourage an inclusive environment, where everyone feels comfortable and valued. 4. **Highlight Positive Experiences**: Since the customer had a positive experience at Michael Mina, we could emphasize this aspect of our services to encourage them to return."
491," A customer left us a 1-star review: 'must have been an off night cause this place was wicked horrible!! i cannot beleive they have the balls to charge 35 dollars to eat here. here are my problems with this place. n n1 service if you're going to charge 35 dollars a person, at least have a full time server. i had to pour my own water which is kept on the table along with the glasses. also what the hell is up with keeping the wine bottle on the table with the glasses it takes up way too much space. if we didn't order it, clear it off the table which is the size of a full sized pillow . n n2 food everything was way too salty. food stayed out way to long sometimes, so its not as fresh as it should be. also way to slow on replenshing food. plus the variety was poor too, not much to choose from. bone marrow bones were disgusting and not much of a salad selection. also needs to redirest a c to not blow directly on table, makes hot food cold. n n3 dessert i didn't really have desert but my g f did. she likes to take 1 of each desert and try to see whats the best and she couldn't find one thing. also we over heard the couple sitting next to us they said the dessert was not good. n noverall this was the worst outing i have ever had...... period. i have never been so annoyed after eating at a buffet, you can usually find at least one thing that is good but not here. i actually had to throw up afterwards . i will not be coming here again.' The customer feels annoyance, anger, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'must have been an off night cause this place was wicked horrible!! i cannot beleive they have the balls to charge 35 dollars to eat here. here are my problems with this place. n n1 service if you're going to charge 35 dollars a person, at least have a full time server. i had to pour my own water which is kept on the table along with the glasses. also what the hell is up with keeping the wine bottle on the table with the glasses it takes up way too much space. if we didn't order it, clear it off the table which is the size of a full sized pillow . n n2 food everything was way too salty. food stayed out way to long sometimes, so its not as fresh as it should be. also way to slow on replenshing food. plus the variety was poor too, not much to choose from. bone marrow bones were disgusting and not much of a salad selection. also needs to redirest a c to not blow directly on table, makes hot food cold. n n3 dessert i didn't really have desert but my g f did. she likes to take 1 of each desert and try to see whats the best and she couldn't find one thing. also we over heard the couple sitting next to us they said the dessert was not good. n noverall this was the worst outing i have ever had...... period. i have never been so annoyed after eating at a buffet, you can usually find at least one thing that is good but not here. i actually had to throw up afterwards . i will not be coming here again.' The customer feels annoyance, anger, disgust. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can address the following concerns: 1. Service: Hire full-time servers to ensure prompt and attentive service. Provide water service and clear tables as needed. 2. Food: Reduce salt levels in dishes, ensure food is fresh by regularly replenishing items, and offer a wider variety of options. Address the issue with bone marrow bones and improve the salad selection. 3. Presentation: Redirect the air conditioning vents to avoid blowing directly on tables and causing food to cool. 4. Dessert: Offer a more diverse dessert selection and consider offering smaller portions for customers who want to try multiple options."
502," A customer left us a 1-star review: 'i was excited to try this place, but sadly i did not get a chance. they advertise that they deliver, but apparently only on busy days, don't know which day that is. very disappointed.' The customer feels disappointment, sadness, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i was excited to try this place, but sadly i did not get a chance. they advertise that they deliver, but apparently only on busy days, don't know which day that is. very disappointed.' The customer feels disappointment, sadness, disapproval. Concisely, how can we best improve our services for this customer's experience? 1. Clarify Delivery Schedule: Clearly communicate the delivery days and hours on the website, social media, and any other platforms where you advertise your services. 2. Improve Communication: Reach out to the customer to apologize for the inconvenience and provide a clear explanation of your delivery schedule. Offer a solution, such as a free delivery on their next order or a discount on their next purchase. 3. Flexibility: Consider expanding your delivery schedule to accommodate more days, especially during off-peak hours, to better serve customers who may not be able to order during busy days."
916," A customer left us a 3-star review: 'i can here solely based off a recommendation from a friend who told me this was the best pizza in vegas . i consider that something of a dubious distinction since vegas, to my knowledge, is not known for any pizza places. and if ca can barely get pizza right, i had a hard time believing vegas could do any better. n nfor the record, i live and die by nyc pizza. there is nothing on this planet that even compares. yes, chicago, that includes you. n nthey were having a special deal where all pies were half off, so we got a large topped with pepperoni, sausage, and black olives. the quality just wasn't there for me. the pizza wasn't crispy enough, for one thing. every time i folded a slice in half the front would start to droop like it was going flaccid. the sausage and pepperoni didn't help things since both were so greasy the pie was getting soggy. i'm cool with pepperoni, but those little blobs of meat called sausage do nothing for me. i should have vetoed that topping suggestion when it came up. pretty good crust, though. nothing that saved the dish but it worked all the same. n nis this the best vegas can do? decent doesn't cut it for me. i can't grade on a relative scale.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i can here solely based off a recommendation from a friend who told me this was the best pizza in vegas . i consider that something of a dubious distinction since vegas, to my knowledge, is not known for any pizza places. and if ca can barely get pizza right, i had a hard time believing vegas could do any better. n nfor the record, i live and die by nyc pizza. there is nothing on this planet that even compares. yes, chicago, that includes you. n nthey were having a special deal where all pies were half off, so we got a large topped with pepperoni, sausage, and black olives. the quality just wasn't there for me. the pizza wasn't crispy enough, for one thing. every time i folded a slice in half the front would start to droop like it was going flaccid. the sausage and pepperoni didn't help things since both were so greasy the pie was getting soggy. i'm cool with pepperoni, but those little blobs of meat called sausage do nothing for me. i should have vetoed that topping suggestion when it came up. pretty good crust, though. nothing that saved the dish but it worked all the same. n nis this the best vegas can do? decent doesn't cut it for me. i can't grade on a relative scale.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality of Ingredients: Address the issue of the pizza being too greasy, especially with the sausage and pepperoni. Consider sourcing higher quality ingredients that are less greasy. 2. Crispiness of Pizza: Improve the crispiness of the pizza base to meet the customer's expectations. This could involve adjusting the cooking process or using a different type of dough. 3. Presentation: While the crust was praised, the overall presentation of the pizza seemed to be an issue. Ensuring the pizza is visually appealing could enhance the customer's experience."
546," A customer left us a 1-star review: 'worst flight experience ever. traveling with three small children and closed the door on us for our connecting flight because they had re routed us without telling us assuming we were not making our connecting flight which we ran to and arrived at in time. customer service may as well close up since they are just faces who can't do anything but admit we were right but they are powerless. same with 1 800 . don't waste your money flying this airline.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'worst flight experience ever. traveling with three small children and closed the door on us for our connecting flight because they had re routed us without telling us assuming we were not making our connecting flight which we ran to and arrived at in time. customer service may as well close up since they are just faces who can't do anything but admit we were right but they are powerless. same with 1 800 . don't waste your money flying this airline.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? 1. Improved Communication: Notify passengers about any changes in their itinerary promptly and clearly, especially when it involves connecting flights. 2. Empathy and Understanding: Train customer service representatives to show empathy and understanding towards passengers, especially those traveling with children. 3. Flexibility: Offer flexible solutions when changes occur, such as re-routing or re-booking flights at no extra cost. 4. Door Policy: Ensure that doors are not closed on passengers, especially those who are running to catch their connecting flights."
1833," A customer left us a 2-star review: 'this place blows. staff doesn't have a clue about customer service, except a cute waitress but she was working on the patio . food was blah. spring rolls with out thai basil, seriously? pho was alright, but the sides of sprouts and basil were almost spoiled. n nhorrible, no. below average, yes.' The customer feels disappointment, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this place blows. staff doesn't have a clue about customer service, except a cute waitress but she was working on the patio . food was blah. spring rolls with out thai basil, seriously? pho was alright, but the sides of sprouts and basil were almost spoiled. n nhorrible, no. below average, yes.' The customer feels disappointment, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? 1. Train staff on customer service skills, emphasizing the importance of attentiveness and knowledgeable responses. 2. Ensure accurate preparation of dishes, particularly specialty items like spring rolls with Thai basil. 3. Check the freshness of all ingredients, especially perishable items like sprouts and basil, to prevent spoilage. 4. Encourage staff to engage with customers on the patio as well, not just those seated indoors. 5. Consider offering a follow-up to the customer, expressing concern about their experience and offering a complimentary meal or discount on their next visit to make amends."
1031," A customer left us a 3-star review: 'first and foremost i would like to say that the food here is absolutely incredible. the fried rice and the tokontsu shoyu are a must with every visit. it's the service that makes them lack from a full 5 stars. i have been here multiple times and have never had any issues however tonight out server chizuru gave us some of the rudest service.. we ordered fried rice to share and she basically threw it at our table without giving us an extra plate or silver wear and had some major attitude when i asked for what she lacked in giving us. not once after we got our food did she ask how we were doing, however the cute girl with the glasses and long ponytail who wasn't even our server made sure we were okay. i will ultimately return for more ramen because it is amazing i will just hope chizuru gets an attitude adjustment before then!' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'first and foremost i would like to say that the food here is absolutely incredible. the fried rice and the tokontsu shoyu are a must with every visit. it's the service that makes them lack from a full 5 stars. i have been here multiple times and have never had any issues however tonight out server chizuru gave us some of the rudest service.. we ordered fried rice to share and she basically threw it at our table without giving us an extra plate or silver wear and had some major attitude when i asked for what she lacked in giving us. not once after we got our food did she ask how we were doing, however the cute girl with the glasses and long ponytail who wasn't even our server made sure we were okay. i will ultimately return for more ramen because it is amazing i will just hope chizuru gets an attitude adjustment before then!' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, it would be beneficial to address the issue with the server, Chizuru, regarding her attitude and service etiquette. This could involve additional training or a conversation about the importance of customer service. Additionally, providing extra plates and silverware when serving shared dishes, such as fried rice, would help ensure a more positive experience. Lastly, encouraging servers to regularly check on customers and ask for feedback can help maintain a welcoming and attentive atmosphere."
1873," A customer left us a 2-star review: 'one star for the amazing view and another for honoring my reservation request of a table right by the window in front of the fremont street experience. i would add another for the great company i was with but that wouldn't really be a review or a reflection of the restaurant p n nthe whole experience was rather meh. our server was slow and i did not appreciate his upselling. as for the food, i've had better steak, bread, and sides at just about every other steakhouse i've been to. we each ordered filet mignon and shared our sides creamed spinach, corn brulee, and garlic potato wedges. our complimentary bread was an onion bread which i personally wasn't too crazy about. i liked the garlic potato wedges the best which basically just tasted like a cut up baked potato. btw they ran out of the prime rib over an hour before closing which one of my dining companions was set on ordering so that was rather disappointing. the cherry on top had to be the loud drunk guys at the table next to us making some sort of comments about asian people. how's that for ambience? n nif anything come for the view but know that you can get better food and service elsewhere.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'one star for the amazing view and another for honoring my reservation request of a table right by the window in front of the fremont street experience. i would add another for the great company i was with but that wouldn't really be a review or a reflection of the restaurant p n nthe whole experience was rather meh. our server was slow and i did not appreciate his upselling. as for the food, i've had better steak, bread, and sides at just about every other steakhouse i've been to. we each ordered filet mignon and shared our sides creamed spinach, corn brulee, and garlic potato wedges. our complimentary bread was an onion bread which i personally wasn't too crazy about. i liked the garlic potato wedges the best which basically just tasted like a cut up baked potato. btw they ran out of the prime rib over an hour before closing which one of my dining companions was set on ordering so that was rather disappointing. the cherry on top had to be the loud drunk guys at the table next to us making some sort of comments about asian people. how's that for ambience? n nif anything come for the view but know that you can get better food and service elsewhere.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Table reservation: Ensure that reservation requests for specific seating arrangements, such as a table by the window, are honored promptly and accurately. 2. Server performance: Improve server training to minimize slow service and upselling, focusing on providing attentive, efficient, and respectful service. 3. Food quality: Enhance the quality of food, particularly the steak, bread, and sides, to meet or exceed customer expectations. 4. Menu availability: Ensure that menu items, such as the prime rib, are consistently available and accurately communicated to customers."
910," A customer left us a 3-star review: 'love the downtown chandler location, love the funky atmosphere... but the food is just a ok and the service has been less than awesome 2 of the 3 times i have been here. n nas far as the food goes, i've had the california rolls, orange chicken, and chicken fried rice. the california rolls were rolled very poorly they were falling apart and the two end pieces had the seaweed sticking out with very little of the meat of the roll. the orange chicken was okay nothing to write home about. and the chicken fried rice had huge chunks of bland chicken and very little rice i had to ask for an extra bowl of white rice, which i dowsed with soy sauce to get the chicken down . n nas far as the service goes, one of the blond servers was fantastic very attentive, my water glass was always full which is a huge plus in a phoenix summer . but, the other two girls who were both brunettes, seemed to hide in the back. we'd often look around for her when we were ready to order, ready for refills, needed extra silverware, etc and they'd be nowhere to be found. maybe the back of siracha is super fun too! p n ni'm sure i'll keep going back, mostly because of the location, but i'd love to see them get some new staff and maybe a couple new menu items.' The customer feels love, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'love the downtown chandler location, love the funky atmosphere... but the food is just a ok and the service has been less than awesome 2 of the 3 times i have been here. n nas far as the food goes, i've had the california rolls, orange chicken, and chicken fried rice. the california rolls were rolled very poorly they were falling apart and the two end pieces had the seaweed sticking out with very little of the meat of the roll. the orange chicken was okay nothing to write home about. and the chicken fried rice had huge chunks of bland chicken and very little rice i had to ask for an extra bowl of white rice, which i dowsed with soy sauce to get the chicken down . n nas far as the service goes, one of the blond servers was fantastic very attentive, my water glass was always full which is a huge plus in a phoenix summer . but, the other two girls who were both brunettes, seemed to hide in the back. we'd often look around for her when we were ready to order, ready for refills, needed extra silverware, etc and they'd be nowhere to be found. maybe the back of siracha is super fun too! p n ni'm sure i'll keep going back, mostly because of the location, but i'd love to see them get some new staff and maybe a couple new menu items.' The customer feels love, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Enhance the presentation and taste of our California rolls, orange chicken, and chicken fried rice. This could involve improving the rolling technique for the rolls, using higher-quality ingredients for the chicken dishes, and ensuring a balanced ratio of rice to chicken in the fried rice. 2. Staff Training: Provide additional training for our staff, particularly the brunette servers, to ensure they are more visible and responsive to customer needs. This includes being present when customers are ready to order, providing refills promptly, and being attentive to requests for extra silverware, etc."
1570," A customer left us a 2-star review: 'my daughter raved about this place so we tried it. it's just ok for me as i have had much better pastries elsewhere. i don't live near this place so most likely i will not go back. we went on sunday 8pm, the place was packed and desserts were continuously brought out from the kitchen. it was too late in the evening to have espresso so couldn't comment on it.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'my daughter raved about this place so we tried it. it's just ok for me as i have had much better pastries elsewhere. i don't live near this place so most likely i will not go back. we went on sunday 8pm, the place was packed and desserts were continuously brought out from the kitchen. it was too late in the evening to have espresso so couldn't comment on it.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Improve the quality of pastries: The customer mentioned that they have had better pastries elsewhere. To address this, consider improving the quality of your pastries or offering a wider variety to cater to different tastes. 2. Consider offering espresso later in the evening: The customer mentioned that they couldn't have espresso due to the late hour. Offering espresso later in the evening could help attract customers like this one who may be looking for a late-night treat. 3. Manage crowd control: The customer mentioned that the place was packed on a Sunday evening."
189," A customer left us a 1-star review: 'beware!!! owner alberto is a thief don't sell your jewelry! had been a loyal customer for a couple of years until i decided to sell him 3 watches over a month ago, one of them a rolex since he is a rolex specialist first as usual did not want to pay me what i wanted when he saw i did not want to settle for less he agreed to pay me the balance of 500.00 in 2 weeks because i had done business with him before i never imagined he would not pay me. he called me and flat out told me he was going through a rough time and was not going to pay me the balance of 500.00 he owed me and to do whatever i wanted. when i called him back to tell him i would return his money and for him to return my watches he claimed he no longer had them, i am sure he had already sold them for a good profit. i trusted him and the worst part is that i now know he never intended to pay me my asking price from the beginning but because he wanted my watches the only way he saw to keep them was to offer to pay me the balance later which he stole from me and never paid. i will be reporting him to bbb and see if they can help me because this is wrong! people sell their jewelry because they need the money and then thieves like alberto take advantage of people in need.' The customer feels neutral, annoyance, fear. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'beware!!! owner alberto is a thief don't sell your jewelry! had been a loyal customer for a couple of years until i decided to sell him 3 watches over a month ago, one of them a rolex since he is a rolex specialist first as usual did not want to pay me what i wanted when he saw i did not want to settle for less he agreed to pay me the balance of 500.00 in 2 weeks because i had done business with him before i never imagined he would not pay me. he called me and flat out told me he was going through a rough time and was not going to pay me the balance of 500.00 he owed me and to do whatever i wanted. when i called him back to tell him i would return his money and for him to return my watches he claimed he no longer had them, i am sure he had already sold them for a good profit. i trusted him and the worst part is that i now know he never intended to pay me my asking price from the beginning but because he wanted my watches the only way he saw to keep them was to offer to pay me the balance later which he stole from me and never paid. i will be reporting him to bbb and see if they can help me because this is wrong! people sell their jewelry because they need the money and then thieves like alberto take advantage of people in need.' The customer feels neutral, annoyance, fear. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the customer's concerns: Respond promptly to the review, acknowledging their frustration and expressing empathy for their situation. 2. Investigate the issue: Look into the specific case of the customer's transaction with Alberto to determine if there was any misconduct. If Alberto is found to have acted inappropriately, take appropriate disciplinary action. 3. Offer a solution: If it is confirmed that Alberto did not follow proper business practices, offer to compensate the customer for their loss and make it clear that such behavior will not be tolerated moving forward."
1573," A customer left us a 2-star review: 'i'll be honest... this place is not great. i was killing a few hours before my red eye flight, and came here because i was craving some mexican food. i really should have gone elsewhere. n npros friendly service. nthe guacamole was actually pretty good. n ncons nthe tortilla chips did not taste fresh and were not very good. nthey didn't offer burritos.... what? they only offer burritos m thurs or something like that. nthe chicken quesadilla definitely tasted like something i could have made at home and was unimpressive. part of it was soggy with what? no idea , and there was dead space along the whole outside of the quesadilla that didn't have any fillings... so it was just bland tortillas. meh. n nyolo, so you should probably go somewhere else.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i'll be honest... this place is not great. i was killing a few hours before my red eye flight, and came here because i was craving some mexican food. i really should have gone elsewhere. n npros friendly service. nthe guacamole was actually pretty good. n ncons nthe tortilla chips did not taste fresh and were not very good. nthey didn't offer burritos.... what? they only offer burritos m thurs or something like that. nthe chicken quesadilla definitely tasted like something i could have made at home and was unimpressive. part of it was soggy with what? no idea , and there was dead space along the whole outside of the quesadilla that didn't have any fillings... so it was just bland tortillas. meh. n nyolo, so you should probably go somewhere else.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Expand menu options: Offer burritos more frequently, not just on specific days. 2. Improve food quality: Enhance the taste and freshness of the tortilla chips and ensure that all dishes are well-prepared and flavorful. 3. Address inconsistencies: Investigate the issue with the chicken quesadilla being soggy and having dead space, and work to resolve it. 4. Train staff on menu items: Ensure that staff are knowledgeable about menu offerings and can answer questions accurately."
1849," A customer left us a 2-star review: 'the food is good. variety is sparse. wish they had cottage cheese or apples or bananas as an alternative to potatoes. not a lot of booths but so there is often a wait for seating. tried it for lunch too as it is close to home tomato soup is very acidic and not very good, tastes like tomato paste. grilled cheese was ok.' The customer feels desire, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the food is good. variety is sparse. wish they had cottage cheese or apples or bananas as an alternative to potatoes. not a lot of booths but so there is often a wait for seating. tried it for lunch too as it is close to home tomato soup is very acidic and not very good, tastes like tomato paste. grilled cheese was ok.' The customer feels desire, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Expand the menu variety: Offer alternatives to potatoes, such as cottage cheese, apples, or bananas. This could cater to a wider range of dietary preferences and tastes. 2. Increase seating capacity: Add more booths to reduce wait times for seating, especially during peak hours. 3. Improve the quality of tomato soup: Work on refining the recipe to make it less acidic and more palatable, perhaps by reducing the amount of tomato paste used."
313," A customer left us a 1-star review: 'terrible wings and service was not great. waste of money the waitress was nowhere to be found anytime we needed anything. also she was too busy rubbing her stomach to pay attention to her customers! never again hooters!!!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'terrible wings and service was not great. waste of money the waitress was nowhere to be found anytime we needed anything. also she was too busy rubbing her stomach to pay attention to her customers! never again hooters!!!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? 1. Improve Food Quality: Address the issue of the customer's dissatisfaction with the wings by ensuring consistent quality in food preparation. This could involve training staff in cooking techniques, using higher quality ingredients, or implementing a quality control process. 2. Enhance Customer Service: The customer felt that the waitress was not attentive. It's crucial to train staff on the importance of customer service and the need to prioritize customer needs. This could involve regular training sessions, feedback meetings, or performance evaluations. 3. Timely Response: The customer mentioned that the waitress was ""nowhere to be found"" when they needed assistance."
564," A customer left us a 1-star review: 'waste of time to sell clothes.. brought what they wanted.. a f, gap, f21, armani exchange, juicy, jbrand, zara, etc.. out of 2 garbage bags full of barely used name brand clothes they bought one sweater for a dollar and wanted to buy my kooba bag for 5, which i paid around 700 for. however the staff is very friendly and a good place to shop if you have the time.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'waste of time to sell clothes.. brought what they wanted.. a f, gap, f21, armani exchange, juicy, jbrand, zara, etc.. out of 2 garbage bags full of barely used name brand clothes they bought one sweater for a dollar and wanted to buy my kooba bag for 5, which i paid around 700 for. however the staff is very friendly and a good place to shop if you have the time.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on the following areas: 1. Value for Money: Address the pricing issue by offering more competitive prices for high-end brands, especially for pre-owned items. This could help customers feel they are getting a fair deal. 2. Quality Control: Ensure that the items we sell are in good condition. A single item being sold in poor condition could give the impression that the entire lot is of low quality. 3. Transparency: Be clear about the condition of the items being sold. This could be done through a grading system or detailed descriptions. 4. Negotiation: Be more flexible with negotiations, especially for high-end items."
476," A customer left us a 1-star review: 'i was so excited to go here after reading all the reviews, but afterwards wondered if i really had the right place or if it was an off day last sunday. my experience was very different. we went for a late breakfast. it's best if i summarize my plate. the eggs that i ordered over hard had broken and it was hard to even see the yolks, mixed in as they were. the hamburger patty was the driest, least appetizing i've ever had and even the pancakes were heavy, flat without any taste or salt. i thought it would be hard to mess up these basics but you learn something new every day. the service was nothing exceptional. i thought the place would have some charm, but there was nothing just an ordinary diner. it's actually kind of sad when you enjoy the toast with jam more than anything else. never again. it may be cheap but imo it's misplaced economics to pay anything for something so disappointing.' The customer feels excitement, curiosity, surprise. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i was so excited to go here after reading all the reviews, but afterwards wondered if i really had the right place or if it was an off day last sunday. my experience was very different. we went for a late breakfast. it's best if i summarize my plate. the eggs that i ordered over hard had broken and it was hard to even see the yolks, mixed in as they were. the hamburger patty was the driest, least appetizing i've ever had and even the pancakes were heavy, flat without any taste or salt. i thought it would be hard to mess up these basics but you learn something new every day. the service was nothing exceptional. i thought the place would have some charm, but there was nothing just an ordinary diner. it's actually kind of sad when you enjoy the toast with jam more than anything else. never again. it may be cheap but imo it's misplaced economics to pay anything for something so disappointing.' The customer feels excitement, curiosity, surprise. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Ensure that the food is cooked properly, especially items like eggs and hamburger patties. The eggs should be cooked to the requested doneness, and the hamburger patty should be juicy and flavorful. 2. Presentation: Pay attention to the visual appeal of the dishes. A well-presented meal can enhance the dining experience. 3. Consistency: Strive for consistency in the quality of food and service, as inconsistencies can lead to customer disappointment."
1947," A customer left us a 2-star review: 'food was ok, but extremely expensive for being average. 48 dollars for a pound of king crab legs, that were old, dry and small. nservice was terrible tonight. think our waiter came by only three times, to take our order, to bring our food, then the bill...took about 20 mins to get the bill and another 10min to get my change...' The customer feels fear, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'food was ok, but extremely expensive for being average. 48 dollars for a pound of king crab legs, that were old, dry and small. nservice was terrible tonight. think our waiter came by only three times, to take our order, to bring our food, then the bill...took about 20 mins to get the bill and another 10min to get my change...' The customer feels fear, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Pricing: Review the pricing of our menu items, especially high-end seafood like king crab legs, to ensure they are competitive and offer good value for money. 2. Quality of food: Enhance the quality of our seafood, particularly king crab legs, to ensure they are fresh, juicy, and appropriately sized. 3. Service: Improve the frequency and attentiveness of our waitstaff, ensuring they check on customers more often, provide excellent service, and address any issues promptly."
339," A customer left us a 1-star review: 'if i could give this salon negative stars i would! i had the worst experience with the owner eli! i went to the salon for highlights and extensions. i was at the salon for 6 plus hours! he jumped from one client to another. he started with my hair and did 4 other clients in between while i waited!! finally he finished and i just wanted to get out if there. when i got home and took a closer look at my highlights, they were yellow. i asked if he used a toner and he said no. he didn't offer to tone my hair or fix the color. i had to go to another salon to have them tone it. in a matter of days my extensions that eli did started to fall out. he told me to come back and he would fix them, which he did but in a matter weeks all my extensions fell out! so again i had to go to another salon to redo fix my highlights and extensions. i asked eli for a refund due to the poor job he did and the lack of effort in which he tried to fix my hair! i bought my own extensions which cost 400. he charged me 400 but only offered to refund me 100! i had to threaten to take him to small claims court for him to only refund me 150. this was months later so i just took the 150. i would never recommend this place to anyone!!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'if i could give this salon negative stars i would! i had the worst experience with the owner eli! i went to the salon for highlights and extensions. i was at the salon for 6 plus hours! he jumped from one client to another. he started with my hair and did 4 other clients in between while i waited!! finally he finished and i just wanted to get out if there. when i got home and took a closer look at my highlights, they were yellow. i asked if he used a toner and he said no. he didn't offer to tone my hair or fix the color. i had to go to another salon to have them tone it. in a matter of days my extensions that eli did started to fall out. he told me to come back and he would fix them, which he did but in a matter weeks all my extensions fell out! so again i had to go to another salon to redo fix my highlights and extensions. i asked eli for a refund due to the poor job he did and the lack of effort in which he tried to fix my hair! i bought my own extensions which cost 400. he charged me 400 but only offered to refund me 100! i had to threaten to take him to small claims court for him to only refund me 150. this was months later so i just took the 150. i would never recommend this place to anyone!!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the poor service and the inconvenience caused. 2. Offer a full refund for the initial service, including the cost of the extensions, as a gesture of goodwill. 3. Offer a complimentary session with a different stylist to correct the highlights and extensions. 4. Implement a policy to prioritize one client at a time during appointments to ensure quality service and timely completion. 5. Provide education to stylists on the importance of using toners for highlights and the proper care of extensions."
682," A customer left us a 3-star review: 'this is a solid joint for mexican food. it's not gourmet, but it's not a total dive either. n ni stopped in for dinner last week with my dad, and we sat down in the dining area non smoking . very quickly, the room started to smell like someone was smoking weed. of course, i pretended to not know what the smell was, but my dad caught my lie. that turned into an awkward dinner conversation. oh well. n nthe server was very kind and offered to move us to the bar area, without us asking. n nin any case....when you are seated, you get a nice plate of chips, salsa, and bean dip. n nthe food is quite good. lots of options. there is a healthy menu, as well as a seniors menu. n ni opted for the chicken sarandeado. a grilled chicken breast that was nicely seasoned, served with tortillas, rice, beans and pico. n nnothing about this place stands out as life changing, but this place is a ok and i would come back because the service was good, the food was good, and atmosphere was fun. n nsalud!' The customer feels embarrassment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this is a solid joint for mexican food. it's not gourmet, but it's not a total dive either. n ni stopped in for dinner last week with my dad, and we sat down in the dining area non smoking . very quickly, the room started to smell like someone was smoking weed. of course, i pretended to not know what the smell was, but my dad caught my lie. that turned into an awkward dinner conversation. oh well. n nthe server was very kind and offered to move us to the bar area, without us asking. n nin any case....when you are seated, you get a nice plate of chips, salsa, and bean dip. n nthe food is quite good. lots of options. there is a healthy menu, as well as a seniors menu. n ni opted for the chicken sarandeado. a grilled chicken breast that was nicely seasoned, served with tortillas, rice, beans and pico. n nnothing about this place stands out as life changing, but this place is a ok and i would come back because the service was good, the food was good, and atmosphere was fun. n nsalud!' The customer feels embarrassment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Enforce a strict no-smoking policy in all dining areas, including the non-smoking section, to prevent incidents like the one described in the review. 2. Train staff to be more aware of potential odors that may affect customers' dining experience, and take immediate action to address any issues. 3. Offer a more discreet solution for moving customers who are uncomfortable with their current seating, such as a private conversation with the server or a more subtle gesture to move them."
378," A customer left us a 1-star review: 'the moment we pulled into the parking lot i though wow this place looks really nice and then we went into our room and i though i have to sleep in this place for 3 days. the smell of cigarette smoke was overwhelming when we were told it's a no smoking room so that was disgusting. next the temperature of the room was just as hot as the 102 degree dry heat of outside. so we tried to change the room three times and practically walked around the entire place several times with all the rooms having something wrong with them. finally we chose a room downstairs i recommend not choosing one upstairs heat rises people, no matter how much you crank up the ac and also found that the refrigerator does not work...cherry on top right! n nthe pool and jacuzzi seems nice, the pool could use a cleaning and less pidgin feathers if you ask me. the only thing i liked was that the room was spacious and had an open floor plan and the receptionist tried to work with our room situation. other than that i think i will never recommend this place nor will i ever return. what's a windemere??' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the moment we pulled into the parking lot i though wow this place looks really nice and then we went into our room and i though i have to sleep in this place for 3 days. the smell of cigarette smoke was overwhelming when we were told it's a no smoking room so that was disgusting. next the temperature of the room was just as hot as the 102 degree dry heat of outside. so we tried to change the room three times and practically walked around the entire place several times with all the rooms having something wrong with them. finally we chose a room downstairs i recommend not choosing one upstairs heat rises people, no matter how much you crank up the ac and also found that the refrigerator does not work...cherry on top right! n nthe pool and jacuzzi seems nice, the pool could use a cleaning and less pidgin feathers if you ask me. the only thing i liked was that the room was spacious and had an open floor plan and the receptionist tried to work with our room situation. other than that i think i will never recommend this place nor will i ever return. what's a windemere??' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can address the following issues: 1. Smoking policy enforcement: Ensure that all rooms are smoke-free and thoroughly clean them between guests to eliminate any lingering smoke odors. 2. Room temperature control: Investigate and address any issues with the HVAC system to ensure consistent and comfortable temperatures for all guests. 3. Room availability: Improve the process for assigning rooms to guests, ensuring that all rooms are properly maintained and functional. 4. Refrigerator functionality: Check and repair any malfunctioning refrigerators to ensure they are working properly."
1294," A customer left us a 3-star review: 'went to e2 last night for dinner. there were 6 of us in our party. we made reservations for 8 15. we were seated at 8 35. overall was an enjoyable experience. cocktails were very good. e2 was fairly busy for dinner, however i thought the service and punctuality of the server was very slow. i ordered the price fix menu option which was boudin as an appetizer, salad, drum as the entree, then a banana type pudding cake. n nboudin appetizer was very good. i would give it 4 out of 5 stars. salad was great. would give it 4 out of 5 stars as well. drum was not good. for fresh seafood, this was a huge disappointment. i would give the drum 2 out of 5 stars. the drum itself was very dry and did not taste fresh. it tasted frozen and old. the mussels, clams and shrimp that accompanied the drum dish were the same. tasted very dry, frozen and old. the dessert was amazing. would give it 5 out of 5 stars. n nthat being said, i probably would not return to emeril's eatery. i think the restaurant is way overpriced for what it is. the drum entree was 32 itself 45 for the price fix menu option . quite frankly the drum entree is not worth anywhere near 32. maybe 15 18. n nif you are looking for delicious cajun creole cuisine at a great value, i would go to cajun queen.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'went to e2 last night for dinner. there were 6 of us in our party. we made reservations for 8 15. we were seated at 8 35. overall was an enjoyable experience. cocktails were very good. e2 was fairly busy for dinner, however i thought the service and punctuality of the server was very slow. i ordered the price fix menu option which was boudin as an appetizer, salad, drum as the entree, then a banana type pudding cake. n nboudin appetizer was very good. i would give it 4 out of 5 stars. salad was great. would give it 4 out of 5 stars as well. drum was not good. for fresh seafood, this was a huge disappointment. i would give the drum 2 out of 5 stars. the drum itself was very dry and did not taste fresh. it tasted frozen and old. the mussels, clams and shrimp that accompanied the drum dish were the same. tasted very dry, frozen and old. the dessert was amazing. would give it 5 out of 5 stars. n nthat being said, i probably would not return to emeril's eatery. i think the restaurant is way overpriced for what it is. the drum entree was 32 itself 45 for the price fix menu option . quite frankly the drum entree is not worth anywhere near 32. maybe 15 18. n nif you are looking for delicious cajun creole cuisine at a great value, i would go to cajun queen.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your restaurant, Emeril's Eatery, the following steps could be taken: 1. Improve punctuality: Strive to seat customers as close to their reservation time as possible. 2. Enhance service speed: Train staff to provide quicker service without compromising quality. 3. Quality control: Ensure the freshness and quality of seafood, particularly the drum, to meet customer expectations. 4. Price-value alignment: Review the pricing of menu items, particularly the drum entree, to ensure it is in line with the perceived value."
1720," A customer left us a 2-star review: 'this place is always packed in the evening and we had to go check it out. i was a little afraid honestly while waiting seeing so many reviews of just 1 star. the service could use some work, but they seemed extremely busy. there was several table tops of 6 coming in while we were waiting to be seated on a saturday night. one table top of 11 came in as well while we were waiting. n ni don't think they are very expensive compared to macayo's in the area. the one good thing they do have is the 48oz margarita's for 2. they definitely don't skip the the alcohol, and their margarita's are pretty cheap. you can get a 48oz depending on the style for at least 11 which is crazy! i asked if they will serve a 48oz margarita for two for one, and they said they would. i think this could be dangerous for margarita lovers.. n ni had their mexican abodabba pizza and it was very good i thought. my wife had their chimmy, and i wasnt a fan of it. i think its just ok in the land of mexican food out there, but their drinks definately stand out on their own.' The customer feels fear, neutral, nervousness. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this place is always packed in the evening and we had to go check it out. i was a little afraid honestly while waiting seeing so many reviews of just 1 star. the service could use some work, but they seemed extremely busy. there was several table tops of 6 coming in while we were waiting to be seated on a saturday night. one table top of 11 came in as well while we were waiting. n ni don't think they are very expensive compared to macayo's in the area. the one good thing they do have is the 48oz margarita's for 2. they definitely don't skip the the alcohol, and their margarita's are pretty cheap. you can get a 48oz depending on the style for at least 11 which is crazy! i asked if they will serve a 48oz margarita for two for one, and they said they would. i think this could be dangerous for margarita lovers.. n ni had their mexican abodabba pizza and it was very good i thought. my wife had their chimmy, and i wasnt a fan of it. i think its just ok in the land of mexican food out there, but their drinks definately stand out on their own.' The customer feels fear, neutral, nervousness. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on the following areas: 1. Improve wait times: Given the customer's fear and nervousness about waiting, we could work on reducing wait times for seating, especially during busy periods like Saturday nights. This could involve better staffing, streamlined seating processes, or clearer communication about wait times. 2. Enhance service quality: The customer mentioned that the service could use some work. We could provide additional training for our staff to ensure they are attentive, friendly, and efficient. This could help alleviate the customer's feelings of nervousness and improve their overall experience."
205," A customer left us a 1-star review: 'average burger, average taste, above average prices. anyone who thinks this is good food has no credibility when it comes to food. if you want cheap cheese, bland meat, and a lot of grease and want to pay too much this is the place. i go to columbus oh for work, graffiti burger is the place over there. they have a big sign over the five guys in columbus. i passed by the five guys, almost empty, go to graffiti, packed. there is a reason for that, they serve the best burgers around. i so wish az had a place like that. until that happens, i am in search for the best burger in az.' The customer feels desire, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'average burger, average taste, above average prices. anyone who thinks this is good food has no credibility when it comes to food. if you want cheap cheese, bland meat, and a lot of grease and want to pay too much this is the place. i go to columbus oh for work, graffiti burger is the place over there. they have a big sign over the five guys in columbus. i passed by the five guys, almost empty, go to graffiti, packed. there is a reason for that, they serve the best burgers around. i so wish az had a place like that. until that happens, i am in search for the best burger in az.' The customer feels desire, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and potentially win them back, we could consider the following steps: 1. Address the quality concerns: Improve the taste and quality of our burgers, focusing on reducing blandness, excess grease, and increasing flavor. 2. Competitive pricing: Review our pricing strategy to ensure it is competitive with other local burger joints, without compromising on quality. 3. Customer feedback: Reach out to the customer to express our appreciation for their feedback and offer a complimentary meal or discount on their next visit to try our improved offerings."
668," A customer left us a 3-star review: 'let me first say that i love thomas keller. i like that he rose up the ranks the old fashion way and essentially a self taught master chef of the 3 michelin star the french laundry of which i hope to go one day . i understand that bouchon is not trying to be the french laundry. i wanted to love bouchon but unfortunately it was a let down. nthe highs were the bread and butter. the large seafood platter. the service. nthe lows and it was really low was my main course of a 9 oz. rib steak that cost 62. a complete let down and i know thomas keller if he was there would never serve it. it was dry and favourless. i did not send it back since it was not a mistake my other dinner companion order the same thing and the results were the same. n navoid the steak since 62 bucks can buy you a much better steak in vegas. get if off the menu please. everything else was great including dessert.' The customer feels love, disappointment, desire. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'let me first say that i love thomas keller. i like that he rose up the ranks the old fashion way and essentially a self taught master chef of the 3 michelin star the french laundry of which i hope to go one day . i understand that bouchon is not trying to be the french laundry. i wanted to love bouchon but unfortunately it was a let down. nthe highs were the bread and butter. the large seafood platter. the service. nthe lows and it was really low was my main course of a 9 oz. rib steak that cost 62. a complete let down and i know thomas keller if he was there would never serve it. it was dry and favourless. i did not send it back since it was not a mistake my other dinner companion order the same thing and the results were the same. n navoid the steak since 62 bucks can buy you a much better steak in vegas. get if off the menu please. everything else was great including dessert.' The customer feels love, disappointment, desire. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Bouchon, consider the following actions: 1. Quality control of the main courses, particularly the rib steak, to ensure consistency in taste and texture. 2. Consider offering a wider range of options for steak cuts and preparations to cater to different preferences and budgets. 3. Offer a complimentary dish or dessert as a gesture of goodwill to make up for the disappointing main course experience. 4. Train staff to proactively address customer concerns and offer solutions, such as suggesting alternative dishes or offering to speak with the chef about the issue."
252," A customer left us a 1-star review: 'i use to love this place, would come here all the time!! nthe last time i went there tho was na totally bad experiance ni was pregnant at the time and was planning on doing my nails with my mom and sister as well, well due to my pregnancy i needed to use the restroom so as soon as i walked in i went to the nearest girl and ask her if i could use the restroom. the girl told me that i had to do my nails or purchase something in order for her to let me use the restroom!! well agreeing to do my nails she then let me use their not soclean restroom!! well i was furioused and walked out as soon as i was done lol wtf i dont know if these chineese ppl know their rights but a pregnant woman has the right to use any restroom otherwise they could press charges!!' The customer feels love, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i use to love this place, would come here all the time!! nthe last time i went there tho was na totally bad experiance ni was pregnant at the time and was planning on doing my nails with my mom and sister as well, well due to my pregnancy i needed to use the restroom so as soon as i walked in i went to the nearest girl and ask her if i could use the restroom. the girl told me that i had to do my nails or purchase something in order for her to let me use the restroom!! well agreeing to do my nails she then let me use their not soclean restroom!! well i was furioused and walked out as soon as i was done lol wtf i dont know if these chineese ppl know their rights but a pregnant woman has the right to use any restroom otherwise they could press charges!!' The customer feels love, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can implement the following changes: 1. Implement a clear and compassionate policy for pregnant women: Ensure that all staff members are aware of the needs and rights of pregnant women, including the right to use the restroom without purchasing anything or getting a service. 2. Train staff on customer service: Provide training to staff members on how to handle sensitive situations with empathy and understanding. This includes understanding the needs of pregnant women and providing appropriate assistance. 3. Improve restroom cleanliness: Ensure that all restrooms are kept clean and well-maintained to provide a comfortable experience for all customers, especially pregnant women."
406," A customer left us a 1-star review: 'i have never written a review on yelp ever before...but this dining experience warranted one. also i have come to expect subpar service from asian restaurants in general in fact no service at all but i have never experienced such a horrible experience than this bumming spit hot shit . initially, the food was decent and actually quite flavorful, besides the fact i ordered the lamb hot pot with a 5 spice level, it tasted like kimchi. i believe they reuse the leftover soups and sauces. my significant other and i were seated quickly enough, most likely because the restaurant was completely empty on a cold winter evening. i can now see why...all was well until the end. upon asking for a little to go container for the leftover dipping condiment, the lady owner said they do not give containers for the sauces. cilantro, spring onion, chili oil, etc costs next to nothing, yet alone the 0.02 cent container for the sauce. after the kimchi flavor in my soup, i came to the realization they quite possibly do reuse their soups and condiments. i was so upset to waste the leftover sauce that i poured it into the teapot and filled it with my chopstick wrapper and napkin, so they will not be able to subject other patrons to endure their leftover reuse of product. i sincerely hope this place doesn't last, next time i will go all the way to henderson to have ayce chinese hotpot on silverado and maryland. this place sucks! they need a lesson on sanitation, service, and business. they just lost a major patron with huge retention potential...god help this establishment! it is gross just thinking about the very real possibility they reuse product.' The customer feels fear, approval, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i have never written a review on yelp ever before...but this dining experience warranted one. also i have come to expect subpar service from asian restaurants in general in fact no service at all but i have never experienced such a horrible experience than this bumming spit hot shit . initially, the food was decent and actually quite flavorful, besides the fact i ordered the lamb hot pot with a 5 spice level, it tasted like kimchi. i believe they reuse the leftover soups and sauces. my significant other and i were seated quickly enough, most likely because the restaurant was completely empty on a cold winter evening. i can now see why...all was well until the end. upon asking for a little to go container for the leftover dipping condiment, the lady owner said they do not give containers for the sauces. cilantro, spring onion, chili oil, etc costs next to nothing, yet alone the 0.02 cent container for the sauce. after the kimchi flavor in my soup, i came to the realization they quite possibly do reuse their soups and condiments. i was so upset to waste the leftover sauce that i poured it into the teapot and filled it with my chopstick wrapper and napkin, so they will not be able to subject other patrons to endure their leftover reuse of product. i sincerely hope this place doesn't last, next time i will go all the way to henderson to have ayce chinese hotpot on silverado and maryland. this place sucks! they need a lesson on sanitation, service, and business. they just lost a major patron with huge retention potential...god help this establishment! it is gross just thinking about the very real possibility they reuse product.' The customer feels fear, approval, disgust. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on three key areas: sanitation, service, and communication. 1. Sanitation: Ensure all kitchen utensils, dishes, and condiments are properly cleaned and not reused without thorough sanitization. This will help alleviate the customer's concerns about hygiene and food safety. 2. Service: Train staff to be more attentive and responsive to customer needs. Offer containers for leftover sauces to prevent wastage and improve the customer's overall dining experience."
1097," A customer left us a 3-star review: 'i've stayed here twice. the last time over thanksgiving. yes, the hotel rooms need updating but the condition of the room are in line with pricing. it's reasonably priced and a clean place to sleep. the hotel does have some perfume smell that hits you as you enter the lobby. overwhelming but thankfully it goes away. the casino is a good size, nice to not have to walk miles looking for people. and not too crowded. the comps accumulate quickly so get a mlife card. the food court options are nice for a quick and cheap meal. the casino cafe was also decent. unfortunately, not much shopping so unless you only gamble, staying at monte carlo can get boring. the hotel staff have been generally nice too.' The customer feels gratitude, relief, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i've stayed here twice. the last time over thanksgiving. yes, the hotel rooms need updating but the condition of the room are in line with pricing. it's reasonably priced and a clean place to sleep. the hotel does have some perfume smell that hits you as you enter the lobby. overwhelming but thankfully it goes away. the casino is a good size, nice to not have to walk miles looking for people. and not too crowded. the comps accumulate quickly so get a mlife card. the food court options are nice for a quick and cheap meal. the casino cafe was also decent. unfortunately, not much shopping so unless you only gamble, staying at monte carlo can get boring. the hotel staff have been generally nice too.' The customer feels gratitude, relief, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following actions: 1. Room Updates: Invest in updating the hotel rooms to provide a more modern and comfortable experience for guests. 2. Perfume Issue: Address the perfume issue in the lobby to ensure a more pleasant experience for guests upon arrival. 3. Shopping Options: Expand shopping options within the Monte Carlo to provide more activities for guests who are not primarily interested in gambling. 4. Communication: Inform guests about the Mlife card and its benefits to encourage their use and enhance their overall experience."
958," A customer left us a 3-star review: '3 1 2 stars n nthis is marriott's time share complex across from their luxury hotel. we traded a time share for a week here in may. i must say, the place was packed it appeared to be fully occupied. n nour room was small but just fine for us. the employees were all friendly and the grounds were kept in good shape. n nwe found this to be a good place to use as a base for a week's holiday while taking day trips to the grand canyon, sedona, prescott, scottsdale, the phoenix botanical garden, and so on...' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: '3 1 2 stars n nthis is marriott's time share complex across from their luxury hotel. we traded a time share for a week here in may. i must say, the place was packed it appeared to be fully occupied. n nour room was small but just fine for us. the employees were all friendly and the grounds were kept in good shape. n nwe found this to be a good place to use as a base for a week's holiday while taking day trips to the grand canyon, sedona, prescott, scottsdale, the phoenix botanical garden, and so on...' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience and potentially increase their satisfaction, consider the following improvements: 1. Address overcrowding: If the property was fully occupied during the customer's stay, consider implementing strategies to manage occupancy levels more effectively, ensuring a comfortable experience for all guests. 2. Offer larger room options: Although the customer found the room ""just fine,"" offering larger room options may cater to customers seeking more spacious accommodations. 3. Improve communication: Ensure that customers are informed about the property's occupancy levels prior to their arrival, so they can better plan their itinerary and expectations."
1365," A customer left us a 2-star review: 'this place has really gone downhill in the last year. customer service is bad the sandwiches are just ok. they do make a pretty good salad but i just can't get past the attitude of some newer employees. i don't want these knuckleheads anywhere near my food.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this place has really gone downhill in the last year. customer service is bad the sandwiches are just ok. they do make a pretty good salad but i just can't get past the attitude of some newer employees. i don't want these knuckleheads anywhere near my food.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? 1. Address the customer service issue: Train staff on providing friendly, attentive, and professional service. Acknowledge the customer's feedback and express a commitment to improving the overall customer experience. 2. Improve sandwich quality: Investigate the reasons for the perceived decline in sandwich quality and take necessary steps to enhance the taste, freshness, and presentation of sandwiches. 3. Highlight the salad offerings: Emphasize the positive aspects of the dining experience, such as the quality of the salads, to encourage the customer to try other menu items. 4. Address employee attitude: Implement policies and procedures to ensure that all employees maintain a positive and respectful attitude towards customers."
1634," A customer left us a 2-star review: 'went to flancers the first time this last week. i got the prickly pear caesar chicken. i was not a fan. the dressing didn't taste much like caesar and while the prickly pear flavoring was tasty, it seemed odd for a caesar. i got the salad when we could not get a wheat crust pizza larger than 10 inch for the hubbie and i to share. he said the pizza was okay, but it didn't look appetizing to me. the bread that came w my salad, loaded w parmesan cheese, was tasty, but for a carb watcher, too much. now that i think about it, i don't remember the taste of parmesan on the salad. n nmy biggest knock on the place the lager beer selection. american lagers only. i don't care for american lagers. bud light makes me burp, a lot, and american lagers to me lack the flavor of a stella, phuket, corona, peroni, etc. for a restaurant that offers beer pairings, they need to overhaul the lager selection for those of us not into ales. i'd visit one more time if i could have a stella w my meal, but with the lager selection, i can scratch them off my list.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'went to flancers the first time this last week. i got the prickly pear caesar chicken. i was not a fan. the dressing didn't taste much like caesar and while the prickly pear flavoring was tasty, it seemed odd for a caesar. i got the salad when we could not get a wheat crust pizza larger than 10 inch for the hubbie and i to share. he said the pizza was okay, but it didn't look appetizing to me. the bread that came w my salad, loaded w parmesan cheese, was tasty, but for a carb watcher, too much. now that i think about it, i don't remember the taste of parmesan on the salad. n nmy biggest knock on the place the lager beer selection. american lagers only. i don't care for american lagers. bud light makes me burp, a lot, and american lagers to me lack the flavor of a stella, phuket, corona, peroni, etc. for a restaurant that offers beer pairings, they need to overhaul the lager selection for those of us not into ales. i'd visit one more time if i could have a stella w my meal, but with the lager selection, i can scratch them off my list.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can consider the following steps: 1. Review the Caesar salad recipe, particularly the dressing, to ensure it more closely resembles a traditional Caesar dressing. 2. Offer a wider variety of beer options, including international lagers, to cater to customers who prefer a more diverse selection. 3. Communicate the size options for pizzas more clearly, to avoid any confusion or disappointment when the desired size is not available. 4. Consider offering a gluten-free or lower-carb option for bread served with salads, to accommodate customers who are watching their carb intake."
105," A customer left us a 1-star review: 'it is 4am and i am writing this review as i stand outside the constellation, because the fire alarm has been going off for 45 plus minutes. this has happened multiple times in the past year.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'it is 4am and i am writing this review as i stand outside the constellation, because the fire alarm has been going off for 45 plus minutes. this has happened multiple times in the past year.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can take the following steps: 1. Apologize for the inconvenience: Acknowledge the issue and express our sincere apologies for the disruption caused by the fire alarm. 2. Investigate the cause: Identify the root cause of the frequent fire alarm incidents and take immediate action to resolve the issue. 3. Improve communication: Establish a clear communication plan for incidents like these, including notifications to residents about the situation, the steps being taken to resolve it, and estimated timeframes for resolution."
427," A customer left us a 1-star review: 'i haven't even gotten on my flight yet, and i'm already exasperated. there are four of us traveling to a funeral. this is an already stressful situation, to be compounded by more stress from this airline. i did not book this flight, another member of the family did and it was done over the phone. not at any time during this one hour conversation did they tell her about the size of the bag, or any of the bag expense or limitation. not only that, she was never informed about an additional expense just to sit with the people you are flying with 5.00 per person per flight or checking in at the airport would be 10.00 per person per flight. luckily i got online to get the boarding passes, and found all this information out. what a nightmare having to run around trying to find a bag that fits into their criteria for the free personal size bag to carry all your items in. i will never i repeat never fly this airline again. i was also told that the seats do not recline, and there is no leg room to make room for extra seats, so now we all get to be uncomfortable on a two hour flight. and make sure you keep room in your bag for a water or soda or a snack because they charge an arm and a leg for that too on the flight. with all the hidden fees, it is one of the most expensive and uncomfortable flights there are. you are not saving any money flying this airline.' The customer feels neutral, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i haven't even gotten on my flight yet, and i'm already exasperated. there are four of us traveling to a funeral. this is an already stressful situation, to be compounded by more stress from this airline. i did not book this flight, another member of the family did and it was done over the phone. not at any time during this one hour conversation did they tell her about the size of the bag, or any of the bag expense or limitation. not only that, she was never informed about an additional expense just to sit with the people you are flying with 5.00 per person per flight or checking in at the airport would be 10.00 per person per flight. luckily i got online to get the boarding passes, and found all this information out. what a nightmare having to run around trying to find a bag that fits into their criteria for the free personal size bag to carry all your items in. i will never i repeat never fly this airline again. i was also told that the seats do not recline, and there is no leg room to make room for extra seats, so now we all get to be uncomfortable on a two hour flight. and make sure you keep room in your bag for a water or soda or a snack because they charge an arm and a leg for that too on the flight. with all the hidden fees, it is one of the most expensive and uncomfortable flights there are. you are not saving any money flying this airline.' The customer feels neutral, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Clear Communication: Ensure that all information about baggage size, weight limits, fees, and seating arrangements are clearly communicated during booking, especially when booking over the phone. 2. Fee Transparency: Make all fees, including baggage fees, seat selection fees, and in-flight purchase fees, more transparent. This can be done by providing clear and detailed information on the website and during the booking process. 3. Bag Allowance: Review and simplify the baggage policy to make it more customer-friendly. Provide clear guidelines about the free personal size bag and any additional fees associated with larger bags."
1768," A customer left us a 2-star review: 'see the waitress? see her ignore you? see a bartender ? good luck if you can find one...maybe they are hiding somewhere? big points on the art and decor, the music is usually stellar, but the service is really lacking. there is a really good selection of beer, somewhat pricey. the hummus is really good. oh but why is the indian serving the naked goddess on the painting above the bar? that will have you stumped for hours!' The customer feels admiration, confusion, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'see the waitress? see her ignore you? see a bartender ? good luck if you can find one...maybe they are hiding somewhere? big points on the art and decor, the music is usually stellar, but the service is really lacking. there is a really good selection of beer, somewhat pricey. the hummus is really good. oh but why is the indian serving the naked goddess on the painting above the bar? that will have you stumped for hours!' The customer feels admiration, confusion, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve Service: Train staff to prioritize customer interactions and respond promptly to requests. This includes being more visible and accessible, especially during busy periods. 2. Enhance Communication: Ensure that all staff members are well-informed about service standards and are trained to handle customer inquiries effectively. 3. Address Confusion: Clarify any potential sources of confusion, such as the painting of the Indian serving the naked goddess. Provide context or explanations to help customers understand the decor and themes of the establishment."
1584," A customer left us a 2-star review: 'customer service here is terrible! the teenage asian girl there never has a clue to anything. please hire someone with more common sense and a better personality and maybe you'll have more happy customers' The customer feels optimism, caring, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'customer service here is terrible! the teenage asian girl there never has a clue to anything. please hire someone with more common sense and a better personality and maybe you'll have more happy customers' The customer feels optimism, caring, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the inconvenience: Acknowledge the customer's frustration and express regret for their negative experience. 2. Address the specific issue: Investigate the issue that led to the poor service and take steps to resolve it, if possible. 3. Offer a solution: Offer a solution to the problem, such as a refund, discount, or compensation, to make amends for the poor service. 4. Train staff: Provide additional training to the staff member in question to improve their knowledge and customer service skills."
214," A customer left us a 1-star review: 'oh boy dont know where to start, went for father's day and it was awful, order steak but it was burned and the chef send it out anyways, table of 4, 3 meals came out and the 4th meal came out 30minutes after everyone was almost done so i just ask for it to go, ordered a soup that never came out and no fork, drinks were not refill for 40 minutes and all food was not up to par. good thing manager comp the steak and offer to cook another one but we had enough so didnt want another steak after been there for almost 2 hours. wouldn't go back.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'oh boy dont know where to start, went for father's day and it was awful, order steak but it was burned and the chef send it out anyways, table of 4, 3 meals came out and the 4th meal came out 30minutes after everyone was almost done so i just ask for it to go, ordered a soup that never came out and no fork, drinks were not refill for 40 minutes and all food was not up to par. good thing manager comp the steak and offer to cook another one but we had enough so didnt want another steak after been there for almost 2 hours. wouldn't go back.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize sincerely for the poor experience and express empathy for their disappointment. 2. Address the specific issues mentioned in the review, such as the burned steak, delayed meals, missing fork, and slow drink service. 3. Offer a genuine solution, such as a complimentary meal or a discount on their next visit, to make amends for the inconvenience. 4. Improve communication with the kitchen to ensure that orders are prepared correctly and delivered promptly. 5. Ensure that all tables are equipped with necessary utensils, such as forks, and that drinks are refilled regularly."
561," A customer left us a 1-star review: 'i was in the mood for fish and chips, and i'd been thinking about trying this place since it was so close to my apartment. big mistake. i ordered the admiral's combo which includes 3 of your seafood choice, fries, and hush puppies. i had the cod, the shrimp, and the clams. as soon as i get home i dig in, the first piece i had was a clam strip, and it was nasty mushy, undercooked, and extremely fishy tasting. i move on to the shrimp, which was possibly the best cooked out of everything, and the taste was just ok. finally, the cod, again, slightly undercooked, still gray in color, not flaky, and the batter completely peeled off as soon as i touched it. the fries were, once again, under cooked and soggy. the hush puppies were tasty, but tiny. worst part about the whole thing is that after an hour of consuming this meal i started getting cold sweats, stomach aches, and a headache. i hadn't had anything else before or after the lunch, so there's no doubt in my mind that the fish or the poor preparation of it from this place caused it. i will not be returning to this restaurant , and will encourage all my friends, co workers, and fellow yelpers to do the same.' The customer feels neutral, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i was in the mood for fish and chips, and i'd been thinking about trying this place since it was so close to my apartment. big mistake. i ordered the admiral's combo which includes 3 of your seafood choice, fries, and hush puppies. i had the cod, the shrimp, and the clams. as soon as i get home i dig in, the first piece i had was a clam strip, and it was nasty mushy, undercooked, and extremely fishy tasting. i move on to the shrimp, which was possibly the best cooked out of everything, and the taste was just ok. finally, the cod, again, slightly undercooked, still gray in color, not flaky, and the batter completely peeled off as soon as i touched it. the fries were, once again, under cooked and soggy. the hush puppies were tasty, but tiny. worst part about the whole thing is that after an hour of consuming this meal i started getting cold sweats, stomach aches, and a headache. i hadn't had anything else before or after the lunch, so there's no doubt in my mind that the fish or the poor preparation of it from this place caused it. i will not be returning to this restaurant , and will encourage all my friends, co workers, and fellow yelpers to do the same.' The customer feels neutral, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the poor quality of the meal and the subsequent illness. Acknowledge their feedback and express empathy for their disappointment. 2. Offer a sincere and genuine apology, and provide a solution such as a complimentary meal or a discount on their next visit. 3. Investigate the issue to determine the cause of the poor quality meal, and address any underlying problems in the kitchen, such as improper cooking techniques, undercooked seafood, or contaminated ingredients."
1819," A customer left us a 2-star review: 'the food was just ok. i had a pulled pork sandwich it is a cold sandwich , and the bacon on it was cold and just tasted like grisly left overs. it was bereft of seasoning, too. nour food came out fast however it was challenging getting the staff to provide a refill it wasn't busy at the time . nwith all the choices here in las vegas, i would not recommend!' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the food was just ok. i had a pulled pork sandwich it is a cold sandwich , and the bacon on it was cold and just tasted like grisly left overs. it was bereft of seasoning, too. nour food came out fast however it was challenging getting the staff to provide a refill it wasn't busy at the time . nwith all the choices here in las vegas, i would not recommend!' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Ensure that all dishes, particularly the pulled pork sandwich, are cooked and served hot. The bacon should be crispy and flavorful, and the sandwich should be seasoned appropriately. 2. Staff Attention: Improve staff responsiveness to customer requests, especially for refills. Even when the restaurant isn't busy, it's important to maintain a high level of service. 3. Communication: Consider implementing a system for feedback, such as a comment card or online survey, to better understand customer expectations and make necessary improvements."
389," A customer left us a 1-star review: 'wow. we were seated upstairs and then ended up leaving because i guess they forgot about us. hard to believe as they weren't super busy. i have to say we were very disappointed as my wife was looking forward to trying the tartare. neven when we got up and left no one seem to notice. n nthe one star is not a reflection of the food but because i am forced to give a rating. n ndisappointed.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'wow. we were seated upstairs and then ended up leaving because i guess they forgot about us. hard to believe as they weren't super busy. i have to say we were very disappointed as my wife was looking forward to trying the tartare. neven when we got up and left no one seem to notice. n nthe one star is not a reflection of the food but because i am forced to give a rating. n ndisappointed.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's disappointment and expressing empathy for their experience. 2. Apologize sincerely: Offer a genuine apology for the oversight and any inconvenience caused. 3. Offer a solution: Provide a solution, such as a complimentary meal or a discount on their next visit, to make amends for the poor service they received."
387," A customer left us a 1-star review: 'i was absolutely disgusted. i was told by one person that my attire was fine. when i got to the door someone said my h m hoodie was inappropriate. how racist. i was visiting from texas, and the least that the hostess could have said is that i will hold your sweater at the door. it won't last. they lack common sense.' The customer feels disgust, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i was absolutely disgusted. i was told by one person that my attire was fine. when i got to the door someone said my h m hoodie was inappropriate. how racist. i was visiting from texas, and the least that the hostess could have said is that i will hold your sweater at the door. it won't last. they lack common sense.' The customer feels disgust, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? 1. Implement a clear and consistent dress code policy: Ensure that all staff are trained to apply the policy consistently, and make the policy easily accessible to customers. 2. Train staff on cultural sensitivity: Educate staff on the importance of cultural awareness and understanding, and provide them with tools to handle diverse customer needs and preferences. 3. Provide clear communication: If there is a concern with a customer's attire, have a policy in place for handling the situation in a respectful and understanding manner. Offer to hold the item at the door or provide a temporary alternative."
1409," A customer left us a 2-star review: 'first off, the food was excellent, but i can't rate any higher for this visit as it took over 3 hours from when we sat to when the last diner got their check. we had 8 attentive people sunday evening waiting to sample their restaurant week menu. the offerings were superb and everyone found something to like. however, the time between courses ran sometimes 20 30 minutes. during the first course, everyone received their plate of hot food some salads except for one. it took way to long to reserve. then came time for the check. since their were eight of us we asked what would be the easiest for her and she said individually. that's always perferred since people have more alcohol than others, etc., but it turned into a nightmare. from that moment until the first person got their check was almost an hour. seriously, our waitress was not prepared or at a level of sophistication a restaurant like that should employ. i'll go back someday, but i will not sit at her station.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'first off, the food was excellent, but i can't rate any higher for this visit as it took over 3 hours from when we sat to when the last diner got their check. we had 8 attentive people sunday evening waiting to sample their restaurant week menu. the offerings were superb and everyone found something to like. however, the time between courses ran sometimes 20 30 minutes. during the first course, everyone received their plate of hot food some salads except for one. it took way to long to reserve. then came time for the check. since their were eight of us we asked what would be the easiest for her and she said individually. that's always perferred since people have more alcohol than others, etc., but it turned into a nightmare. from that moment until the first person got their check was almost an hour. seriously, our waitress was not prepared or at a level of sophistication a restaurant like that should employ. i'll go back someday, but i will not sit at her station.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Reduce wait times between courses: Ensure that dishes are prepared and served in a timely manner. This can be achieved by optimizing kitchen workflow and improving communication between the kitchen and the waitstaff. 2. Provide consistent service: Make sure all diners receive their food at the same time. This can be done by having a system in place to monitor and address any discrepancies in service. 3. Improve check processing: Streamline the check process to minimize wait times. Consider offering the option of a group check for larger parties, and ensure that the waitstaff is well-prepared to handle this efficiently."
1079," A customer left us a 3-star review: 'heard a lot of good things about this place but somehow i don't seem what all the good rants about this place where. i came with high expectations due to the fact that friends and colleagues but they have come to disappoint me in las vegas. we came around 1 so it was considered to be the brunch time. it was majority breakfast food with some salads, and other lunch options. nbut what i ca say was good was their chicken wings, saian chow meain and fried rie, the alfredo pasta, and the calamari skewer. everything else was just plain jane to my eyes and my stomach. all my friends know that i'm a huge dessert fanatic so i went big on the dessert bar, but i only find just a mere of the plates appealing and taste worthy. the chocolate dipped strawberries, cheesecake and the thai ice cream were my favorites out of my whole plate! the thai tea ice cream is the only reason why i gave them an extra star! it is a must try for all my thai tea lovers out there! njust your average buffet for about 30 a person with a okay food, with an exception of a great dessert which was in fact the thai tea ice cream!' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'heard a lot of good things about this place but somehow i don't seem what all the good rants about this place where. i came with high expectations due to the fact that friends and colleagues but they have come to disappoint me in las vegas. we came around 1 so it was considered to be the brunch time. it was majority breakfast food with some salads, and other lunch options. nbut what i ca say was good was their chicken wings, saian chow meain and fried rie, the alfredo pasta, and the calamari skewer. everything else was just plain jane to my eyes and my stomach. all my friends know that i'm a huge dessert fanatic so i went big on the dessert bar, but i only find just a mere of the plates appealing and taste worthy. the chocolate dipped strawberries, cheesecake and the thai ice cream were my favorites out of my whole plate! the thai tea ice cream is the only reason why i gave them an extra star! it is a must try for all my thai tea lovers out there! njust your average buffet for about 30 a person with a okay food, with an exception of a great dessert which was in fact the thai tea ice cream!' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Consistency: Ensure that the high expectations set by word-of-mouth recommendations are met consistently. This can be achieved by maintaining a high standard of service and food quality. 2. Variety: Expand the menu offerings, particularly during brunch hours, to cater to a wider range of tastes and dietary preferences. This could include more diverse breakfast, lunch, and dinner options. 3. Presentation: Enhance the visual appeal of dishes to create a more enjoyable dining experience. This could involve improving plating techniques and using more colorful, visually appealing ingredients."
520," A customer left us a 1-star review: 'we waited hours to get in by the time we got in i was not hungry... i did not see anything exceptional so crowded . i guess if you love crab legs then enjoy. but i dont eat that.... disappointed... and expensive! i rather pay that price and have a nice sit down dinner!' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'we waited hours to get in by the time we got in i was not hungry... i did not see anything exceptional so crowded . i guess if you love crab legs then enjoy. but i dont eat that.... disappointed... and expensive! i rather pay that price and have a nice sit down dinner!' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Improve wait times: Reduce the waiting time for customers to be seated, possibly by increasing staff during peak hours or optimizing the seating arrangement. 2. Enhance menu variety: Offer a wider range of dishes that cater to various preferences, not just seafood. This could include vegetarian, vegan, and non-seafood options. 3. Communicate wait times: Keep customers informed about their wait time, either through a text message or call system. This can help manage expectations and reduce feelings of frustration."
64," A customer left us a 1-star review: 'warning ,,,,, this place is for suckers only ..... funky smelling ,worse tasting seafood ... overpriced ..... raunchy,un clean restrooms .... only reason anyone goes here is because this is a ''tourist trap '' type neighborhood with some fun shopping spots nearby and this restaurant is positioned in the center of everything. as p.t. barnum once said '' there's a sucker born every minute '' ...... stay away ... any other restaurant will be better .' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'warning ,,,,, this place is for suckers only ..... funky smelling ,worse tasting seafood ... overpriced ..... raunchy,un clean restrooms .... only reason anyone goes here is because this is a ''tourist trap '' type neighborhood with some fun shopping spots nearby and this restaurant is positioned in the center of everything. as p.t. barnum once said '' there's a sucker born every minute '' ...... stay away ... any other restaurant will be better .' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can take the following steps: 1. Improve the cleanliness and hygiene of the restaurant, particularly the restrooms. 2. Enhance the quality of the seafood, ensuring it is fresh and tastes good. 3. Address any unpleasant odors in the restaurant. 4. Review pricing to ensure it is competitive and offers good value for money. 5. Improve communication with customers, addressing any complaints promptly and professionally. 6. Consider offering a more welcoming and friendly atmosphere to make customers feel more comfortable."
1394," A customer left us a 2-star review: 'went in here for the first time recently, intending to use the appetizer wine tasting groupon. upon walking in, the hostess seemed inconvenienced and asked can i help you? well,um, we'd like a table duh . though there were some open, she said they were all reserved, so we asked if we could sit at one of the many that were open outside. she went and checked to see if they were available, then came back and said they weren't going to open the outside. hmmm... well that's a bad business decision. people arriving and waiting for tables, all the tables inside are reserved, there's plenty of tables available outside on a beautiful evening, yet they won't open that area. we walked out and didn't think twice about it.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'went in here for the first time recently, intending to use the appetizer wine tasting groupon. upon walking in, the hostess seemed inconvenienced and asked can i help you? well,um, we'd like a table duh . though there were some open, she said they were all reserved, so we asked if we could sit at one of the many that were open outside. she went and checked to see if they were available, then came back and said they weren't going to open the outside. hmmm... well that's a bad business decision. people arriving and waiting for tables, all the tables inside are reserved, there's plenty of tables available outside on a beautiful evening, yet they won't open that area. we walked out and didn't think twice about it.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Train staff on customer service: Ensure your staff is well-versed in providing friendly and welcoming service to all customers. 2. Clarify table reservations: Clearly communicate table availability, both inside and outside, to avoid confusion. 3. Flexibility: Be more flexible with seating arrangements, especially during busy periods or good weather. 4. Empathy: Train staff to show empathy and understanding towards customers, especially when they have specific requests or are using promotions like Groupons."
888," A customer left us a 3-star review: 'being a fan of pawn stars, we felt the need to venture in and check out the famous gold and silver pawn shop on our latest venture to vegas. we realistically weren't expecting to see any of the guys on the show, but we were excited to see some of the items that were shown on tv. n nwe got here around opening time on a sunday morning around 9 a.m. . there was no line, and there was no problem finding parking during that time. n nthe store is comprised of two different sections. the front half is reserved for their pawn shop items for sale, mainly jewelry and accessories with a smattering of antique and unique items that you might have seen on the show. the back half holds the large items e.g., cars, bikes , various works of art including sad clown paintings selling for thousands of dollars , and souvenir stuff from the show. we browsed through several times, but found that n n1. the jewelry and accessories were priced pretty high. n n2. while there were a few items i recognized from the show, i was disappointed that they didn't have the death clock on the shelves i.e., the ormolu clock . n n3. i really wanted to buy a souvenir, but i didn't see any shirts that i wanted to buy, and i didn't want to pay 7 for a pawn stars bandana or lanyard. other items i saw for sale were hats, glassware, keychains, decorative plates, pens, posters, and a fuzzy chumlee blanket. n nif you're a fan of the show, it's worth a stop to see the pawn shop. they do post what people from the show will be at the shop that day when we went, rebecca the historical books expert was going to be there in the afternoon .' The customer feels excitement, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'being a fan of pawn stars, we felt the need to venture in and check out the famous gold and silver pawn shop on our latest venture to vegas. we realistically weren't expecting to see any of the guys on the show, but we were excited to see some of the items that were shown on tv. n nwe got here around opening time on a sunday morning around 9 a.m. . there was no line, and there was no problem finding parking during that time. n nthe store is comprised of two different sections. the front half is reserved for their pawn shop items for sale, mainly jewelry and accessories with a smattering of antique and unique items that you might have seen on the show. the back half holds the large items e.g., cars, bikes , various works of art including sad clown paintings selling for thousands of dollars , and souvenir stuff from the show. we browsed through several times, but found that n n1. the jewelry and accessories were priced pretty high. n n2. while there were a few items i recognized from the show, i was disappointed that they didn't have the death clock on the shelves i.e., the ormolu clock . n n3. i really wanted to buy a souvenir, but i didn't see any shirts that i wanted to buy, and i didn't want to pay 7 for a pawn stars bandana or lanyard. other items i saw for sale were hats, glassware, keychains, decorative plates, pens, posters, and a fuzzy chumlee blanket. n nif you're a fan of the show, it's worth a stop to see the pawn shop. they do post what people from the show will be at the shop that day when we went, rebecca the historical books expert was going to be there in the afternoon .' The customer feels excitement, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Offer more competitive pricing on jewelry and accessories, especially for items that are frequently featured on the show. 2. Regularly update the inventory to include popular items from the show, such as the Death Clock. 3. Expand the selection of souvenirs, particularly shirts, to cater to a wider range of preferences and budgets. 4. Consider offering discounts or promotions for items that have been on the shop for an extended period. 5. Provide clearer signage or information about upcoming appearances from show personalities, such as Rebecca the historical books expert."
681," A customer left us a 3-star review: 'i had been to the breakfast joynt once several years ago. it was not terribly memorable but there was a really great groupon available on this particular day and the lunchtime crew and i were in the mood to eat out. on the surface the joynt seemed like it would meet all our lunch time needs. close proximity to the office check. breakfast and standard lunch fair check. good pricing especially with the groupon check and check. after much deliberation with my lunchtime crew we headed over. n nas soon as we entered we were greeted by a friendly gentlemen and we selected a table.the atmosphere is nice and relaxing, though the decor is a bit confusing chicago memorabilia plus packers and vikings stuff? i chose the egg salad sandwich and we all ordered. that's when things went downhill. though our waitress was generally friendly, service was incredibly slow. so slow, in fact, that we overheard the table next to ours complaining about the same thing. suddenly our quick lunch break turned into something much less quick. n nonce our food arrived we were all generally pleased. the food was tasty. however it had taken so long to arrive that we immediately asked for our check and fumbled for our wallets with one hand while eating with the other. n noverall the food was fine, but the super slow service makes me wonder if this isn't a better place to phone in a to go order, rather than dining in. maybe we will hit this place up again when we are in the mood for a lunch hour that is a bit more leisurely in it's pace. n nps avoid the ranch dressing. it will not meet your french fry dipping needs!' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i had been to the breakfast joynt once several years ago. it was not terribly memorable but there was a really great groupon available on this particular day and the lunchtime crew and i were in the mood to eat out. on the surface the joynt seemed like it would meet all our lunch time needs. close proximity to the office check. breakfast and standard lunch fair check. good pricing especially with the groupon check and check. after much deliberation with my lunchtime crew we headed over. n nas soon as we entered we were greeted by a friendly gentlemen and we selected a table.the atmosphere is nice and relaxing, though the decor is a bit confusing chicago memorabilia plus packers and vikings stuff? i chose the egg salad sandwich and we all ordered. that's when things went downhill. though our waitress was generally friendly, service was incredibly slow. so slow, in fact, that we overheard the table next to ours complaining about the same thing. suddenly our quick lunch break turned into something much less quick. n nonce our food arrived we were all generally pleased. the food was tasty. however it had taken so long to arrive that we immediately asked for our check and fumbled for our wallets with one hand while eating with the other. n noverall the food was fine, but the super slow service makes me wonder if this isn't a better place to phone in a to go order, rather than dining in. maybe we will hit this place up again when we are in the mood for a lunch hour that is a bit more leisurely in it's pace. n nps avoid the ranch dressing. it will not meet your french fry dipping needs!' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Speed up service: The customer mentioned that service was incredibly slow, which led to a less enjoyable lunch break. We can work on improving the efficiency of our service, ensuring that orders are delivered promptly. 2. Communicate wait times: If there are delays in service, it would be helpful to inform customers about the wait time. This can help manage expectations and prevent frustration. 3. Consider table management: The customer overheard the table next to them complaining about slow service. This suggests that there may be issues with table management, such as overcrowding or understaffing during peak hours."
418," A customer left us a 1-star review: 'this is not fine art photography. having money and friends to comment and say it is, does not make it so. i have seen better pictures on tablets and phones. the video is laughable and so amateur its pathetic. look at some real photographers and artists before launching this joke of a gallery.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'this is not fine art photography. having money and friends to comment and say it is, does not make it so. i have seen better pictures on tablets and phones. the video is laughable and so amateur its pathetic. look at some real photographers and artists before launching this joke of a gallery.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we could consider the following steps: 1. Acknowledge their feedback: Respond to the review, acknowledging their disappointment and expressing empathy for their experience. 2. Offer a solution: Offer a refund or a discount on a future purchase, or suggest alternative products that may better align with their preferences. 3. Improve product quality: Investigate the issues raised in the review, particularly regarding the video quality and the perceived lack of fine art photography. Consider hiring a professional photographer or improving the production process to enhance the quality of the photographs and videos."
984," A customer left us a 3-star review: 'food was fresh and authentic but way overpriced. owner was nice and so was girl behind counter will i be back maybe but only ordering food once you add in 2 drinks and 3 desserts the bill begins to rack up' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'food was fresh and authentic but way overpriced. owner was nice and so was girl behind counter will i be back maybe but only ordering food once you add in 2 drinks and 3 desserts the bill begins to rack up' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Address pricing concerns: Offer more competitive pricing for meal combinations that include multiple drinks and desserts. This could be achieved by introducing special deals or bundles. 2. Improve transparency: Clearly display prices for drinks and desserts to avoid any surprise at the checkout. 3. Enhance value perception: Emphasize the quality and freshness of your ingredients, as well as the authenticity of your dishes, to justify the pricing. 4. Personalize the experience: Train your staff to engage with customers, ask for feedback, and offer recommendations tailored to their preferences."
1014," A customer left us a 3-star review: 'the onion rings are delicious. the rest of the food that we ordered was pretty boring. i wish the menu had some more fresh options. the inside could use some updating. our table had a ripped and worn plastic table covering, it was not well maintained. my kids love the flamingos, that was our favorite part.' The customer feels desire, love, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'the onion rings are delicious. the rest of the food that we ordered was pretty boring. i wish the menu had some more fresh options. the inside could use some updating. our table had a ripped and worn plastic table covering, it was not well maintained. my kids love the flamingos, that was our favorite part.' The customer feels desire, love, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Enhance the menu: Introduce more fresh, exciting options to cater to the customer's preference for variety. 2. Improve the ambiance: Update the interior design to create a more inviting and well-maintained environment. This could include replacing worn plastic table coverings with more durable and visually appealing alternatives. 3. Focus on food quality: Ensure that the quality of the food, particularly the less popular items, matches the high standard of the onion rings."
156," A customer left us a 1-star review: 'ye old orchard pub in pointe claire.....probably the worst fish and chips i have ever encountered outside of those waxed boxes of frozen nasties. it was soggy, virtually tasteless and the small taste that was detectable, was stale. my companion had a burger or what may have started out as a burger in some other time and place. it was floppy, thin and he is sure it was from frozen. n nthe fries were greasy and not in a good old fashioned fries way. n nthe waiter took our order quickly but we had quite wait for the food and believe me, it was not worth wait. the place was not crowded so that was not excuse. n ni could not finish my meal it was that nasty. as a matter of fact, the mean came back to haunt me throughout the rest of the evening. n nwhile the waiter was a nice enough young man, replete in a kilt the table and the menus were sticky. we should have clued in and left when we stuck to the table. n nthis was our first and last time going to the ye old orchard. we are not food snobs by any means. this ranked as one of the worst meals we've ever been served.' The customer feels neutral, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'ye old orchard pub in pointe claire.....probably the worst fish and chips i have ever encountered outside of those waxed boxes of frozen nasties. it was soggy, virtually tasteless and the small taste that was detectable, was stale. my companion had a burger or what may have started out as a burger in some other time and place. it was floppy, thin and he is sure it was from frozen. n nthe fries were greasy and not in a good old fashioned fries way. n nthe waiter took our order quickly but we had quite wait for the food and believe me, it was not worth wait. the place was not crowded so that was not excuse. n ni could not finish my meal it was that nasty. as a matter of fact, the mean came back to haunt me throughout the rest of the evening. n nwhile the waiter was a nice enough young man, replete in a kilt the table and the menus were sticky. we should have clued in and left when we stuck to the table. n nthis was our first and last time going to the ye old orchard. we are not food snobs by any means. this ranked as one of the worst meals we've ever been served.' The customer feels neutral, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your establishment, Ye Old Orchard Pub in Pointe Claire, the following steps can be taken: 1. Improve the quality of the fish and chips: Ensure fresh, high-quality ingredients are used, and the cooking process is optimized to prevent sogginess and maintain flavor. 2. Address the issue of frozen food: Ensure that all menu items are freshly prepared, and frozen items are used sparingly, if at all. 3. Enhance the taste of the fries: Use fresh oil for frying, and consider seasoning options to improve the flavor."
853," A customer left us a 3-star review: 'i tried out this place a week ago, what i can say is that while the place is ok, but the food does not scream quality. i am giving it 3 stars because rarely do i leave bad reviews. if you wanna have sushi this is not the greatest place for you to go.' The customer feels disapproval, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i tried out this place a week ago, what i can say is that while the place is ok, but the food does not scream quality. i am giving it 3 stars because rarely do i leave bad reviews. if you wanna have sushi this is not the greatest place for you to go.' The customer feels disapproval, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and potentially increase their satisfaction with our sushi restaurant, we could consider the following actions: 1. Enhance the quality of our sushi: This is the primary concern mentioned in the review. We could improve the quality of our sushi by sourcing higher-quality ingredients, refining our preparation techniques, or consulting with a sushi expert to ensure our dishes meet the standards expected by our customers. 2. Provide exceptional customer service: Although the customer did not mention poor service in their review, excellent customer service can help create a positive dining experience."
1812," A customer left us a 2-star review: 'i have a unique appreciation for smaller, urban, phoenix based spots. matt's big breakfast was recommended from a few people in my building. i went there a few days ago and the wait was atrocious. when i got to my table i was given a menu. the food seemed fairly common and nothing stuck out. the waiter seemed too involved with tasks that i assume far surpassed customer satisfaction in importance. at best, this was a drawn out version of an old, unmaintained, dirty denny's. i will not return.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i have a unique appreciation for smaller, urban, phoenix based spots. matt's big breakfast was recommended from a few people in my building. i went there a few days ago and the wait was atrocious. when i got to my table i was given a menu. the food seemed fairly common and nothing stuck out. the waiter seemed too involved with tasks that i assume far surpassed customer satisfaction in importance. at best, this was a drawn out version of an old, unmaintained, dirty denny's. i will not return.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Matt's Big Breakfast, consider the following steps: 1. Reduce wait times: Implement strategies to minimize wait times, such as taking reservations, optimizing staffing during peak hours, or offering a call-ahead seating system. 2. Enhance menu offerings: Offer unique, locally-sourced, or specialty items that set Matt's Big Breakfast apart from other restaurants. This can help create a more memorable dining experience for customers. 3. Train staff on customer service: Ensure that waitstaff are well-trained in providing excellent customer service, with a focus on making customers feel valued and attended to."
130," A customer left us a 1-star review: 'i haven't been to this place in years, although it's painfully and tauntingly close to home. reason being that the service sucked, and the food was marginal. n nbut, ari was closed last week when i had an afternoon craving, so i thought i'd give ee another chance. n nbig mistake and waste of 25. n ni order tempura and sushi to go. the sushi was beyond aromatic smelly and the seaweed wraps were so stale, i couldn't get my canines to rip through it to even chew the food. the tempura was made in what seemed like pancake batter, it was so heavy and unappealing. how hard is it to screw up something fried? ask ee. n nbasically ended up taking a bite of everything, and then throwing all of it out. n nnever again.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i haven't been to this place in years, although it's painfully and tauntingly close to home. reason being that the service sucked, and the food was marginal. n nbut, ari was closed last week when i had an afternoon craving, so i thought i'd give ee another chance. n nbig mistake and waste of 25. n ni order tempura and sushi to go. the sushi was beyond aromatic smelly and the seaweed wraps were so stale, i couldn't get my canines to rip through it to even chew the food. the tempura was made in what seemed like pancake batter, it was so heavy and unappealing. how hard is it to screw up something fried? ask ee. n nbasically ended up taking a bite of everything, and then throwing all of it out. n nnever again.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality of Food: Ensure that the food, particularly sushi and tempura, is fresh, well-prepared, and not overly aromatic. Improve the quality of ingredients and cooking techniques. 2. Service: Enhance the level of service by training staff to be more attentive, friendly, and responsive to customer needs. This includes being aware of menu items, providing accurate information, and addressing any concerns promptly. 3. Cleanliness: Maintain a clean and hygienic environment to ensure that the food served is safe and appealing."
1661," A customer left us a 2-star review: 'this place seems perfectly fine as you peruse the grain section. then i strolled through the produce section, which really should be the pride and joy of a store like this. the produce section is the core of a healthy diet and this is a health food store. however, the blackberries were a little wrinkled. the salad a bit brown. i thought however i scored by getting 2 for 1 on avocados. they were not mushy, they had good color. when i cut into them at home, they were moldy and spongy and black and disgusting. all of them. gross!!! i now wonder if i should eat the buckwheat from their shop can buckwheat go bad??? nthey also had dr bronner's castille soup which i love. their bottles however where cloudy. i have never seen a cloudy bottle of dr bronners and i have seen a lot of them they have it at trader joes in san francisco where i used to live . these bottles must have been there for years! i am not going back there for anything. it's like the owner forgot he owned the store and never comes by. it is neglected big time! yuck!' The customer feels disgust, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this place seems perfectly fine as you peruse the grain section. then i strolled through the produce section, which really should be the pride and joy of a store like this. the produce section is the core of a healthy diet and this is a health food store. however, the blackberries were a little wrinkled. the salad a bit brown. i thought however i scored by getting 2 for 1 on avocados. they were not mushy, they had good color. when i cut into them at home, they were moldy and spongy and black and disgusting. all of them. gross!!! i now wonder if i should eat the buckwheat from their shop can buckwheat go bad??? nthey also had dr bronner's castille soup which i love. their bottles however where cloudy. i have never seen a cloudy bottle of dr bronners and i have seen a lot of them they have it at trader joes in san francisco where i used to live . these bottles must have been there for years! i am not going back there for anything. it's like the owner forgot he owned the store and never comes by. it is neglected big time! yuck!' The customer feels disgust, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality Assurance: Ensure produce is fresh and of high quality. Regularly check for spoilage, especially in perishable items like blackberries and avocados. 2. Cleanliness: Inspect the store regularly for any signs of neglect, such as cloudy bottles or outdated items. 3. Customer Service: Respond promptly to customer complaints and offer solutions, such as replacing the moldy avocados and offering a discount or refund for the inconvenience. 4. Training: Train staff to properly handle and store produce to maintain freshness."
1691," A customer left us a 2-star review: 'so overrated. i was so disappointed. n nif you plan on eating buffets on the strip, start with this one and end with the wynn buffet. we did the opposite, and oh how sad i was. the atmosphere is meh and the food was ok. i guess it wasn't that bad considering it was only 20, but for that i could have gotten a delicious breakfast at the hash house a go go and been much happier.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'so overrated. i was so disappointed. n nif you plan on eating buffets on the strip, start with this one and end with the wynn buffet. we did the opposite, and oh how sad i was. the atmosphere is meh and the food was ok. i guess it wasn't that bad considering it was only 20, but for that i could have gotten a delicious breakfast at the hash house a go go and been much happier.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Acknowledge their feedback: Respond to the review, acknowledging their disappointment and expressing our regret that their experience didn't meet their expectations. 2. Offer a solution: Offer a complimentary meal or a discount on their next visit to encourage them to give us another chance. 3. Improve the atmosphere: Enhance the ambiance of our buffet to make it more appealing and inviting. This could include better decor, music, and seating arrangements."
751," A customer left us a 3-star review: 'an older pool that could use some repairs and new lounge furniture. it doesn't have the pizazz of some of the other places on the strip, but at least it isn't too crowded! it does take forever to get there from the hotel rooms, which was a pain. oh, and there's a lovely view of the parking garage...' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'an older pool that could use some repairs and new lounge furniture. it doesn't have the pizazz of some of the other places on the strip, but at least it isn't too crowded! it does take forever to get there from the hotel rooms, which was a pain. oh, and there's a lovely view of the parking garage...' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience? 1. Address the pool repairs: Arrange for immediate repairs to the pool to ensure it's in optimal condition. 2. Provide new lounge furniture: Replace the existing lounge furniture with modern, comfortable options to enhance the customer's experience. 3. Improve accessibility: Evaluate transportation options or consider moving the pool closer to the hotel rooms to reduce travel time for guests. 4. Enhance aesthetics: Consider adding features that can elevate the overall look and feel of the pool area, such as landscaping, lighting, or artwork, to increase the ""pizazz"" factor."
191," A customer left us a 1-star review: 'wife and i had hors d'oeuvres at the bar. four hours later we both became violently ill and had to stay the next twenty four hours in our hotel room, making this our worst vegas trip ever. mon ami gabi not such a good night. how do you say hell night in french? enfer nuit? n ni think a name change is in order. oh, and your staff is very french too. in attitude.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'wife and i had hors d'oeuvres at the bar. four hours later we both became violently ill and had to stay the next twenty four hours in our hotel room, making this our worst vegas trip ever. mon ami gabi not such a good night. how do you say hell night in french? enfer nuit? n ni think a name change is in order. oh, and your staff is very french too. in attitude.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize sincerely for the unpleasant experience and express empathy for their situation. 2. Investigate the cause of the illness, possibly by contacting the health department or the food supplier, to ensure it was not due to food poisoning. 3. Offer a genuine apology and compensation for the inconvenience caused, such as a refund or a complimentary meal at a later date. 4. Address the customer's concern about the attitude of the staff by providing additional training to ensure they are friendly, welcoming, and attentive to all customers."
98," A customer left us a 1-star review: 'i trusted this criminal with an expensive weighted 88 key midi controller that i was very fond of. all it needed was to be opened up and an internal battery replaced. after 3 months of excuses a different one each phone call i just gave up on it. i'm convinced this individual is a scam artist that gets people to leave their valuable gear with him, and he turns around and sells it.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i trusted this criminal with an expensive weighted 88 key midi controller that i was very fond of. all it needed was to be opened up and an internal battery replaced. after 3 months of excuses a different one each phone call i just gave up on it. i'm convinced this individual is a scam artist that gets people to leave their valuable gear with him, and he turns around and sells it.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the customer's frustration: Start by acknowledging the customer's feelings and expressing empathy for the inconvenience they've experienced. 2. Address the issue directly: Admit that there has been a failure in our service and apologize for the delays and lack of communication. Offer a detailed explanation for the delays, if possible. 3. Offer a solution: Offer to rectify the situation by either refunding the customer's money, repairing the midi controller at no cost, or providing a replacement if the original cannot be repaired."
1889," A customer left us a 2-star review: 'i don't get it. i ordered the chicken and waffles like everyone recommended but it was very tasteless and over cooked. maybe i'll try it again. just don't see it though. it was large enough for 2 people however. maybe 3 since non of us cared for it.' The customer feels confusion, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i don't get it. i ordered the chicken and waffles like everyone recommended but it was very tasteless and over cooked. maybe i'll try it again. just don't see it though. it was large enough for 2 people however. maybe 3 since non of us cared for it.' The customer feels confusion, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the review by acknowledging the customer's disappointment with the taste and overcooked state of the chicken and waffles. 2. Offer a solution: Offer a complimentary meal or a discount on their next visit to make up for the unsatisfactory experience. 3. Address the concerns: Investigate the issue with the kitchen staff to ensure that the chicken and waffles are being prepared correctly. This may involve adjusting cooking times or seasoning. 4. Show appreciation: Thank the customer for their feedback, as it helps us improve our services."
1442," A customer left us a 2-star review: 'enjoyed my veggie burger with fries. service sucked the last 2 times. we had to flag down a waitress to get our refills. next time we'll do take out to avoid tipping poor service' The customer feels joy, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'enjoyed my veggie burger with fries. service sucked the last 2 times. we had to flag down a waitress to get our refills. next time we'll do take out to avoid tipping poor service' The customer feels joy, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, focus on enhancing the service aspect of your establishment. Here are some specific actions: 1. Proactive Service: Instead of waiting for customers to flag you down, make a point to check on tables regularly. This can help ensure that refills and any other needs are addressed promptly. 2. Training: Provide regular training for your staff to emphasize the importance of good customer service. This can include skills like active listening, empathy, and problem-solving. 3. Feedback Mechanism: Implement a feedback system where customers can easily share their experiences, both positive and negative. This will help you identify areas for improvement and address issues promptly."
475," A customer left us a 1-star review: 'i had been really excited to stay at the luxor. i specifically requested a room in the pyramid. as soon as we arrived the concierge service was rude and took forever, i also couldn't get past her enthusiasm for obama with her flair of him all over her clothes, okay we get it sheesh. we had already ordered the room but now it wasn't available so we had to take another room. we still got a room in the pyramid, so we found the correct elevator and started our journey to our room. the elevators need a serious upgrade. i understand how the elevators work and i also understand they can be alittle jarring but the fact that they are very noisy, paints chipping, sign holders and mirrors are broken and not replaced and it sounds like your in a gold metal box that seems like its going to fall apart doesn't make you feel very confident. when we arrived to our room it was dark and smelled sort of musty. not to sound cliche but the decor is very tired and very used. the beds were okay, the television was poor and the plumbing in the bathroom was terrible. our shower filled with water after being in it for 2 minutes! the bathroom door had horrible water damage on it wonder why . anyway i wouldn't stay in this hotel if you paid me! terrible service, over priced for what you get. i think i'd have a better stay in the real pyramid.' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i had been really excited to stay at the luxor. i specifically requested a room in the pyramid. as soon as we arrived the concierge service was rude and took forever, i also couldn't get past her enthusiasm for obama with her flair of him all over her clothes, okay we get it sheesh. we had already ordered the room but now it wasn't available so we had to take another room. we still got a room in the pyramid, so we found the correct elevator and started our journey to our room. the elevators need a serious upgrade. i understand how the elevators work and i also understand they can be alittle jarring but the fact that they are very noisy, paints chipping, sign holders and mirrors are broken and not replaced and it sounds like your in a gold metal box that seems like its going to fall apart doesn't make you feel very confident. when we arrived to our room it was dark and smelled sort of musty. not to sound cliche but the decor is very tired and very used. the beds were okay, the television was poor and the plumbing in the bathroom was terrible. our shower filled with water after being in it for 2 minutes! the bathroom door had horrible water damage on it wonder why . anyway i wouldn't stay in this hotel if you paid me! terrible service, over priced for what you get. i think i'd have a better stay in the real pyramid.' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve Concierge Service: Train our concierge staff to provide prompt, friendly, and professional service. Avoid excessive personal expressions that may distract from the service. 2. Obama-themed Clothing: Encourage staff to maintain a neutral appearance, focusing on professional attire. 3. Room Availability: Improve our system to ensure requested rooms are available, or communicate effectively with guests when they are not. 4. Elevator Upgrade: Invest in modernizing our elevators to address issues of noise, maintenance, and appearance."
1396," A customer left us a 2-star review: 'all those out of work used car salesmen had to end up somewhere... n n ni furnished an entire place with electronics and furniture from rc willey, and would strongly advise against giving them your business. n nthe sales staff here are very commission driven, which is obvious when you start talking with them. i felt a little pressure to purchase certain items over others from the salesman helping me out. i grew very turned off by the whole experience. n ni had to buy and exchange three different couches before we found one that fit through the front door of my apartment. every time something didn't work, i ended up at the end of the delivery list, going weeks before having a couch to sit on. once they have your money, the quality of customer service falls apart. n nalso, they are not open on sundays, so plan on taking time out of your busy work week to be hassled by a slimy sales personnel. n nthe positive note is that i like the furniture i purchased, although i imagine i could find other items somewhere that provides a much better all around experience.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'all those out of work used car salesmen had to end up somewhere... n n ni furnished an entire place with electronics and furniture from rc willey, and would strongly advise against giving them your business. n nthe sales staff here are very commission driven, which is obvious when you start talking with them. i felt a little pressure to purchase certain items over others from the salesman helping me out. i grew very turned off by the whole experience. n ni had to buy and exchange three different couches before we found one that fit through the front door of my apartment. every time something didn't work, i ended up at the end of the delivery list, going weeks before having a couch to sit on. once they have your money, the quality of customer service falls apart. n nalso, they are not open on sundays, so plan on taking time out of your busy work week to be hassled by a slimy sales personnel. n nthe positive note is that i like the furniture i purchased, although i imagine i could find other items somewhere that provides a much better all around experience.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Address the commission-driven sales approach: Train our sales staff to prioritize customer needs and satisfaction over sales targets. Ensure they provide a pressure-free shopping experience. 2. Improve product fitment: Enhance communication with customers about product dimensions and ensure proper measurements are taken before delivery to avoid issues with fitting through doors or other spaces. 3. Enhance customer service: Improve the quality of customer service, especially after sales, by addressing issues promptly and prioritizing customers on delivery lists."
975," A customer left us a 3-star review: 'i once heard that pound shops were sometimes fronts for drug money. makes a lot of sense really. but don't let that put you off, and don't start blaming the staff for your bad experiences as a teenager, they are all very lovely. n nso basically this is a land where everything is for sale and its all a pound. the end. n npoundland has a wide selection of...stuff. stuff like sink basins, coca cola rip offs, ninja dvds, plant seeds. so um, you get the general theme. you really can get good bargains here, just obviously be sensible about it. don't buy a packet of pens and expect each one to last more than a sentence, or buy a packet of snickers and expect them to still be within their sell by date by tomorrow. n nthis place is, as everyone says, handy for buying cheep tat for presents if that's how you like to roll, or cheap snacks for parties. so yeah, lots of stuff, it's all a pound and it's in the centre of town.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i once heard that pound shops were sometimes fronts for drug money. makes a lot of sense really. but don't let that put you off, and don't start blaming the staff for your bad experiences as a teenager, they are all very lovely. n nso basically this is a land where everything is for sale and its all a pound. the end. n npoundland has a wide selection of...stuff. stuff like sink basins, coca cola rip offs, ninja dvds, plant seeds. so um, you get the general theme. you really can get good bargains here, just obviously be sensible about it. don't buy a packet of pens and expect each one to last more than a sentence, or buy a packet of snickers and expect them to still be within their sell by date by tomorrow. n nthis place is, as everyone says, handy for buying cheep tat for presents if that's how you like to roll, or cheap snacks for parties. so yeah, lots of stuff, it's all a pound and it's in the centre of town.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Poundland, we could focus on the following areas: 1. Quality Assurance: Ensure that the products we sell are of good quality and meet the customer's expectations. This could involve regular quality checks, especially for items like stationery and food. 2. Product Variety: While the customer appreciates the wide selection of items, they suggest that the quality of some items could be improved. Offering a more diverse range of high-quality items might attract more customers."
372," A customer left us a 1-star review: 'the ikea customer service and in particular in the tempe store is the absolute worst. after months trying to get missing parts from a new bed that was missing from the moment i purchased it, and then ikea sending the wrong ones twice and numerous calls to the corporate office, i finally received the right parts. corporate office promised me a gift card for my troubles which i received today. it's a whopping 25. i feel like sending it back but will actually donate it. save your time and money. don't buy ikea furniture.' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the ikea customer service and in particular in the tempe store is the absolute worst. after months trying to get missing parts from a new bed that was missing from the moment i purchased it, and then ikea sending the wrong ones twice and numerous calls to the corporate office, i finally received the right parts. corporate office promised me a gift card for my troubles which i received today. it's a whopping 25. i feel like sending it back but will actually donate it. save your time and money. don't buy ikea furniture.' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience with IKEA, the following steps could be taken: 1. Acknowledge the customer's frustration: Respond to the review by acknowledging the customer's experience and expressing empathy for the inconvenience they've faced. 2. Address the issue promptly: Assure the customer that their concerns have been heard and that steps are being taken to resolve the issue. Offer a clear timeline for when they can expect a resolution. 3. Provide a personal touch: Assign a dedicated customer service representative to the customer to handle their case personally. This will help build a rapport and show that the customer is valued."
1560," A customer left us a 2-star review: 'i had been craving a milkshake from sonic for weeks, i finally went and got one today! the guy didn't put the lid on all the way, milk shake everywhere!!!! all the guy did was offer more napkins! half of my milkshake spilled out. i even paid more to get extra pie crust in the shake...i et to work to get and my order is completely wrong! it's not brain surgery people!!!!' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i had been craving a milkshake from sonic for weeks, i finally went and got one today! the guy didn't put the lid on all the way, milk shake everywhere!!!! all the guy did was offer more napkins! half of my milkshake spilled out. i even paid more to get extra pie crust in the shake...i et to work to get and my order is completely wrong! it's not brain surgery people!!!!' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Train staff on proper milkshake preparation, including ensuring the lid is securely fastened. 2. Implement a quality control check for orders to ensure accuracy. 3. Offer a sincere apology for the inconvenience caused and offer a complimentary replacement milkshake or a discount on their next visit. 4. Provide clear communication about the options available for customizing orders, such as the pie crust in the milkshake, to avoid confusion. 5. Consider offering a ""double-check"" system for complex or custom orders to ensure accuracy."
1436," A customer left us a 2-star review: 'the pricing at this place is over rated. after waiting for awhile to get some services i can definitely say that i wish i would have passed. n nthe oxygen breathing space is kinda cool but im not sure i would pay for oxygen when i breathing just fine right now. in a medical emergency this would come in handy. n nthere are no private areas. everybody recieved their services in the open. not the best option for me. especially those folks gettin wazed. n nthe area that provided small travel items was awesome. just when i thought i forgot my lotion i discovered this cool place that offered plenty of options that normal airport news stands do not offer.' The customer feels admiration, desire, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the pricing at this place is over rated. after waiting for awhile to get some services i can definitely say that i wish i would have passed. n nthe oxygen breathing space is kinda cool but im not sure i would pay for oxygen when i breathing just fine right now. in a medical emergency this would come in handy. n nthere are no private areas. everybody recieved their services in the open. not the best option for me. especially those folks gettin wazed. n nthe area that provided small travel items was awesome. just when i thought i forgot my lotion i discovered this cool place that offered plenty of options that normal airport news stands do not offer.' The customer feels admiration, desire, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following: 1. Address the pricing concern: Offer a more transparent pricing structure or special promotions for first-time customers. 2. Improve wait times: Implement measures to reduce wait times, such as scheduling appointments or providing estimated service durations. 3. Offer private service areas: Create designated private areas for customers who prefer a more discreet experience, especially for those seeking services that may be sensitive in nature. 4. Enhance the oxygen bar experience: Offer additional benefits or explanations about the benefits of oxygen therapy beyond medical emergencies, to make it more appealing to customers."
121," A customer left us a 1-star review: 'i have one word horrible! n nsouth point hotel screwed up on our hotel and offered free tickets to garden buffet. the food tasted bleh, it was luke warm, and the meat was tough. the food was salty!!!! n nthe only thing that was good was my fountain drink. other than that, save 14 and go to another restaurant!' The customer feels disgust, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i have one word horrible! n nsouth point hotel screwed up on our hotel and offered free tickets to garden buffet. the food tasted bleh, it was luke warm, and the meat was tough. the food was salty!!!! n nthe only thing that was good was my fountain drink. other than that, save 14 and go to another restaurant!' The customer feels disgust, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at NSouth Point Hotel, we can take the following steps: 1. Apologize for the inconvenience: Acknowledge the customer's feedback and express regret for their poor dining experience at the Garden Buffet. 2. Address the issues: Investigate the specific complaints raised in the review, such as the food being lukewarm, tough, and overly salty. Take immediate action to rectify these issues, for example, by improving the quality of food preparation, temperature control, and seasoning."
1839," A customer left us a 2-star review: 'i was very disappointed with my first and now probably only experience at hepatica. i came in to get half a dozen roses and it took almost half an hour, even though i was the only customer in the store. they also threw in greens with large, noticeable bug bites, without mentioning the added cost until they'd already charged me for the flowers. they even mentioned to charge my card twice, which was part of why it took so long.' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i was very disappointed with my first and now probably only experience at hepatica. i came in to get half a dozen roses and it took almost half an hour, even though i was the only customer in the store. they also threw in greens with large, noticeable bug bites, without mentioning the added cost until they'd already charged me for the flowers. they even mentioned to charge my card twice, which was part of why it took so long.' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Hepatica, consider the following steps: 1. Apologize for the inconvenience: Acknowledge the customer's frustration and apologize for the long wait and the issues with the flowers. 2. Address the wait time: Investigate the cause of the long wait, whether it was due to staffing, organization, or other factors, and take steps to ensure it doesn't happen again. 3. Inspect and improve flower quality: Examine the quality control process for flowers, especially those with greens, to ensure that they are free of visible defects like bug bites."
366," A customer left us a 1-star review: 'this place is hotel hell. checked in to a dirty room. took hours for housekeeping to come up and do anything at all. when housekeeping was doing the job they should have done before we got there, i could here her radio buzzing with tons of other guests checking into dirty rooms. ncustomer service sucks, they didn't give a crap our room was dirty and had clothes left behind from previous guests. none morning, i woke up to go to the bathroom and the lights didn't work at all! nthe air quality is this casino is literally the worst on the strip. stay anywhere else. anything is better than this crap hole.' The customer feels annoyance, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'this place is hotel hell. checked in to a dirty room. took hours for housekeeping to come up and do anything at all. when housekeeping was doing the job they should have done before we got there, i could here her radio buzzing with tons of other guests checking into dirty rooms. ncustomer service sucks, they didn't give a crap our room was dirty and had clothes left behind from previous guests. none morning, i woke up to go to the bathroom and the lights didn't work at all! nthe air quality is this casino is literally the worst on the strip. stay anywhere else. anything is better than this crap hole.' The customer feels annoyance, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience? 1. Immediate Response: Acknowledge the customer's complaint promptly and apologize for the poor experience. 2. Room Cleanliness: Ensure all rooms are thoroughly cleaned and inspected before guests arrive. 3. Timely Housekeeping: Implement a system to ensure housekeeping responds to requests in a timely manner. 4. Guest Belongings: Ensure that previous guest's belongings are removed from rooms before new guests arrive. 5. Radio Usage: Address the issue of housekeeping using radios in guest rooms to maintain a professional and discreet environment."
1925," A customer left us a 2-star review: 'they showed up 20 minutes late at our hour long party, many kids were disappointed that they could not get their face painted ni tried to call them several times to find out what was happening and nobody answered. nobody has contacted me to apologize, nunfortunately i had not seen previous reviews on this service, it seems that been late is normal for them ni would not recommend them' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'they showed up 20 minutes late at our hour long party, many kids were disappointed that they could not get their face painted ni tried to call them several times to find out what was happening and nobody answered. nobody has contacted me to apologize, nunfortunately i had not seen previous reviews on this service, it seems that been late is normal for them ni would not recommend them' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? 1. Punctuality: Ensure that all appointments are met on time. This can be achieved by maintaining a strict schedule, allowing for some buffer time, and communicating any potential delays promptly. 2. Communication: Improve communication by setting up a system to notify customers in case of delays. This could be through phone calls, texts, or emails. 3. Responsiveness: Make sure to respond to customer inquiries promptly, especially when there are issues or concerns. A timely response can help alleviate customer frustration and show that their concerns are being addressed."
401," A customer left us a 1-star review: 'very disappointed in this restaurant. n nwhen we moved to charlotte, the penguin came highly recommended by locals so we wanted to check it out. we stopped in around 2pm on a saturday hoping to have a good time. the waitress i hesitate to give her this title because her apathetic attitude hardly lived up to anything resembling that of a waitress was slow, inattentive and rude. i ordered the chicken tenders and 25 minutes later she stopped by the table and stated what else do you want besides the chicken tenders rather than apologizing that they were out of chicken tenders and offering to show me a menu so i could choose another option. i reluctantly chose the mac and cheese and over the next 25 minutes was actually looking forward to them, but maybe that was just the intense hunger i was feeling after the long wait. when the food arrived, a basket of chicken tenders were placed in front of me as the waitress mumbled oh, guess there were chicken tenders the entire order was incorrect and and the food was almost inedible. i don't complain about waiting a little longer food if the food and service is worth it. unfortunately, the food fell short of mediocre. our food showed up cold and was not good.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'very disappointed in this restaurant. n nwhen we moved to charlotte, the penguin came highly recommended by locals so we wanted to check it out. we stopped in around 2pm on a saturday hoping to have a good time. the waitress i hesitate to give her this title because her apathetic attitude hardly lived up to anything resembling that of a waitress was slow, inattentive and rude. i ordered the chicken tenders and 25 minutes later she stopped by the table and stated what else do you want besides the chicken tenders rather than apologizing that they were out of chicken tenders and offering to show me a menu so i could choose another option. i reluctantly chose the mac and cheese and over the next 25 minutes was actually looking forward to them, but maybe that was just the intense hunger i was feeling after the long wait. when the food arrived, a basket of chicken tenders were placed in front of me as the waitress mumbled oh, guess there were chicken tenders the entire order was incorrect and and the food was almost inedible. i don't complain about waiting a little longer food if the food and service is worth it. unfortunately, the food fell short of mediocre. our food showed up cold and was not good.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your restaurant, consider the following steps: 1. Train staff on customer service: Ensure your waitstaff are friendly, attentive, and professional. They should be able to handle situations like out-of-stock items gracefully, offering alternative options and apologizing for any inconvenience. 2. Improve communication: Make sure your waitstaff are well-informed about menu items, specials, and any changes that may occur throughout the day. This will help prevent mistakes like serving the incorrect order. 3. Speed up service: Address customer orders promptly to reduce waiting times. Aim to serve food within a reasonable timeframe, especially during peak hours."
1878," A customer left us a 2-star review: 'my visit to this applebee's was not a pleasant experience. the servers were short and directly insulting. do not order the 4 cheese macaroni with honey pepper. it is wayyyy too sweet, it tastes like they poured sugar packets into it. also, the lemonade is very watery not sure if the fountain needed to be changed or if it's light . the appetizer, wonton tacos were good. my friend got bourbon street chicken something and it was dry and the onions were basically raw. n ni would not recommend coming here for a good dining experience.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'my visit to this applebee's was not a pleasant experience. the servers were short and directly insulting. do not order the 4 cheese macaroni with honey pepper. it is wayyyy too sweet, it tastes like they poured sugar packets into it. also, the lemonade is very watery not sure if the fountain needed to be changed or if it's light . the appetizer, wonton tacos were good. my friend got bourbon street chicken something and it was dry and the onions were basically raw. n ni would not recommend coming here for a good dining experience.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your Applebee's, consider the following steps: 1. Apologize for the poor service and unpleasant experience: Acknowledge the customer's feedback and express regret for their visit not meeting their expectations. 2. Address the server issue: Investigate the behavior of the server(s) involved and take appropriate action, such as providing additional training or addressing any performance issues. 3. Revise the 4 cheese macaroni recipe: Consider adjusting the recipe for the 4 cheese macaroni to reduce the sweetness, ensuring it aligns with customer expectations."
908," A customer left us a 3-star review: 'its a pretty nondescript dive. its basically a hallway, which makes its kind of neat... and there is a big fish tank with weirdly cool fish to stare at. otherwise its your typical dive bar atmosphere. they do have 'fish tank specials' which means that about 10 bottles are lined up in front of the fishies and they are marked pretty cheaply naturally the price is written in sharpie on the bottle . n ni wanted to try the 'chocolate vodka' so i basically got a really full glass of straight vodka for 2.50. odd drink but lots of alcohol quite inexpensively. the bartender had to have been high on something. no complaints though... she was hilarious just to watch. n ni would definitely go back on any dive bar crawl. also try darwins just two doors down!' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'its a pretty nondescript dive. its basically a hallway, which makes its kind of neat... and there is a big fish tank with weirdly cool fish to stare at. otherwise its your typical dive bar atmosphere. they do have 'fish tank specials' which means that about 10 bottles are lined up in front of the fishies and they are marked pretty cheaply naturally the price is written in sharpie on the bottle . n ni wanted to try the 'chocolate vodka' so i basically got a really full glass of straight vodka for 2.50. odd drink but lots of alcohol quite inexpensively. the bartender had to have been high on something. no complaints though... she was hilarious just to watch. n ni would definitely go back on any dive bar crawl. also try darwins just two doors down!' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Enhance the ambiance: While the customer appreciates the unique dive bar atmosphere, consider adding more seating areas or decorations to make it more inviting and comfortable. 2. Improve drink offerings: Offer a wider variety of drinks, including more unique options like the chocolate vodka. Ensure that all drinks are clearly labeled and presented professionally. 3. Train staff: Provide training to bartenders to ensure they are knowledgeable about the menu, pricing, and presentation of drinks. This will help create a more polished and professional atmosphere."
939," A customer left us a 3-star review: 'i'm not a big fan of the concept of the walmart neighborhood market according to walmart, it's supposed to woo shoppers with easier parking, less crowded aisles and quicker checkout. i can see how that would be appealing to someone who treats walmart supercenter as the place to do their primary grocery shopping. in that case, the individual would probably welcome the opportunity to skip out on the toys, electronics, home goods, and massive lines that characterize your average super walmart. they would probably be thrilled with the fact that this version of walmart maintains the low prices but downsizes the space and speeds up checkout and for that matter, has self checkout, which larger walmarts do not . n nhowever, since i shop for groceries elsewhere my love, fresh and easy, or fry's , only get food at walmart if i'm also there shopping for other things, and see walmart as a place to find home goods paper products, cat food, towels at really low prices, the neighborhood market doesn't really serve my needs. when i went to this location last night to check it out on the day of its grand opening, i discovered that the selection of non food home goods is pretty small. as an example, they only had 2 3 brands of cat food. they also didn't have hard alcohol only wine and beer , and the deli selection looked pretty slim. n nto sum it up, if you frequent larger walmarts for food, limited house goods, and the pharmacy, you will appreciate having a downsized version of the store. if you like going to walmart to find a really large selection of every kind of product, you will probably not find the neighborhood market too useful.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i'm not a big fan of the concept of the walmart neighborhood market according to walmart, it's supposed to woo shoppers with easier parking, less crowded aisles and quicker checkout. i can see how that would be appealing to someone who treats walmart supercenter as the place to do their primary grocery shopping. in that case, the individual would probably welcome the opportunity to skip out on the toys, electronics, home goods, and massive lines that characterize your average super walmart. they would probably be thrilled with the fact that this version of walmart maintains the low prices but downsizes the space and speeds up checkout and for that matter, has self checkout, which larger walmarts do not . n nhowever, since i shop for groceries elsewhere my love, fresh and easy, or fry's , only get food at walmart if i'm also there shopping for other things, and see walmart as a place to find home goods paper products, cat food, towels at really low prices, the neighborhood market doesn't really serve my needs. when i went to this location last night to check it out on the day of its grand opening, i discovered that the selection of non food home goods is pretty small. as an example, they only had 2 3 brands of cat food. they also didn't have hard alcohol only wine and beer , and the deli selection looked pretty slim. n nto sum it up, if you frequent larger walmarts for food, limited house goods, and the pharmacy, you will appreciate having a downsized version of the store. if you like going to walmart to find a really large selection of every kind of product, you will probably not find the neighborhood market too useful.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at the Walmart Neighborhood Market, we can focus on expanding the selection of non-food home goods, including a wider variety of cat food, and introducing hard alcohol in addition to wine and beer. Additionally, we can work on enhancing the deli selection to provide a more comprehensive offering. This will cater to customers who primarily shop for groceries elsewhere but occasionally visit Walmart for specific items like home goods, paper products, cat food, towels, and other low-priced items."
1732," A customer left us a 2-star review: 'ok, this place was really weird. i wanted to like it, but it's very expensive and kind of confusing. n nwe got there about 10 minutes before the last call for breakfast orders. our waitress confirmed we'd still be able to order breakfast. she handed us like four menus, explained nearly every item on each one, and almost all of them had a catch something missing, etc . then we got a second waitress who took at least 15 minutes to get to us. we were not allowed to order breakfast. n nthe food wasn't bad by any means, but it wasn't anything special.' The customer feels confusion, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'ok, this place was really weird. i wanted to like it, but it's very expensive and kind of confusing. n nwe got there about 10 minutes before the last call for breakfast orders. our waitress confirmed we'd still be able to order breakfast. she handed us like four menus, explained nearly every item on each one, and almost all of them had a catch something missing, etc . then we got a second waitress who took at least 15 minutes to get to us. we were not allowed to order breakfast. n nthe food wasn't bad by any means, but it wasn't anything special.' The customer feels confusion, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Clarify menu options: Simplify the menu by reducing the number of options or clearly labeling any items with special requirements or conditions. Provide a brief description of each item to help customers make informed decisions. 2. Streamline ordering process: Ensure that waitstaff are well-informed about menu items, specials, and any changes to the menu. Train them to provide clear and concise explanations of menu options to customers. 3. Improve communication: Implement a system for seating customers that minimizes wait times and ensures that waitstaff are aware of new seating arrangements."
1056," A customer left us a 3-star review: 'anyplace this big with this many tv's automatically gets three stars, but the mesa crowd even a weekday was getting kind of sketchy. we wanted to play pool, but you can't play one game at a time and it is now 10 bucks for unlimited play. they have a few other games inside, but mostly alot of tv sets and they did have the volume on for thursday night football. cactus does not feature any food specials during happy hour, but plenty of drink deals were available. beers were about 2.50 or 3 bucks during football games. the only other issue is the urinals which are all child sized and offer no protection from the next dude see photo . invest in a divider, i know it's a mesa bathroom, but at least invest in a divider.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'anyplace this big with this many tv's automatically gets three stars, but the mesa crowd even a weekday was getting kind of sketchy. we wanted to play pool, but you can't play one game at a time and it is now 10 bucks for unlimited play. they have a few other games inside, but mostly alot of tv sets and they did have the volume on for thursday night football. cactus does not feature any food specials during happy hour, but plenty of drink deals were available. beers were about 2.50 or 3 bucks during football games. the only other issue is the urinals which are all child sized and offer no protection from the next dude see photo . invest in a divider, i know it's a mesa bathroom, but at least invest in a divider.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? 1. Improve the pool playing experience: Allow customers to play one game at a time for a reasonable fee, or offer a discounted rate for multiple games. 2. Enhance bathroom facilities: Install dividers in urinals to provide privacy for customers. 3. Offer food specials during happy hour: Provide food options that complement drink deals during happy hour to enhance the overall customer experience. 4. Address the volume issue: Offer customers the option to control the volume of TVs or designate specific areas for sports viewing to cater to those who prefer a quieter environment. 5. Consider offering a more diverse selection of games to cater to a wider range of customer preferences."
102," A customer left us a 1-star review: 'i'm trying really hard not to be harsh. honest. but this place has so many negatives and so few positives. nmany of the reviews here mention the noise. they just don't give enough bad credit to the soundproofing. this place is horrid for sleeping. i stayed here memorial weekend. the room was clean but certainly not elaborately decorated. needed more towels. bathroom so so. nothing about the room or property decor stated upscale or resort . npool needs more lounge chairs, they were all hoarded and taken very early in the day. misters would be a small but welcome addition to the oasis bar by the pool. the oasis bar was frequently understaffed. the poor person stuck there, jaimie was very pleasant but overwhelmed by the work load. the concierge in the lobby was flat rude to several folks on situations i eavesdropped on. front desk on check in was nothing special. nback to the noise....walking down the hallway rooms 160's, 170's, etc., my friends and i could and did stop and listen to any number of conversations thru the closed doors. mind you this was standing in mid hall, not up against door. amazed at how poor the soundproofing. at night the place was a crashbox of noise. simply unacceptable on any level. and certainly poor for a resort spa property. nmy comments to the front desk regarding noise were treated as, ho hum. heard it all before. nwhen asked about phoenix by coworkers and friends i'll have too, in good manners, steer them far away from this facility. which is a shame. there is no way i can recommend this place at all. too many fine properties, good pools, and nice staff at facilities in phoenix area. nthis is definitely not one of them.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i'm trying really hard not to be harsh. honest. but this place has so many negatives and so few positives. nmany of the reviews here mention the noise. they just don't give enough bad credit to the soundproofing. this place is horrid for sleeping. i stayed here memorial weekend. the room was clean but certainly not elaborately decorated. needed more towels. bathroom so so. nothing about the room or property decor stated upscale or resort . npool needs more lounge chairs, they were all hoarded and taken very early in the day. misters would be a small but welcome addition to the oasis bar by the pool. the oasis bar was frequently understaffed. the poor person stuck there, jaimie was very pleasant but overwhelmed by the work load. the concierge in the lobby was flat rude to several folks on situations i eavesdropped on. front desk on check in was nothing special. nback to the noise....walking down the hallway rooms 160's, 170's, etc., my friends and i could and did stop and listen to any number of conversations thru the closed doors. mind you this was standing in mid hall, not up against door. amazed at how poor the soundproofing. at night the place was a crashbox of noise. simply unacceptable on any level. and certainly poor for a resort spa property. nmy comments to the front desk regarding noise were treated as, ho hum. heard it all before. nwhen asked about phoenix by coworkers and friends i'll have too, in good manners, steer them far away from this facility. which is a shame. there is no way i can recommend this place at all. too many fine properties, good pools, and nice staff at facilities in phoenix area. nthis is definitely not one of them.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Soundproofing: Improve the soundproofing in the rooms to ensure a quiet and peaceful environment for guests, especially during nighttime. 2. Towels: Provide an adequate number of towels in the rooms to meet guests' needs. 3. Lounge Chairs: Increase the number of lounge chairs around the pool to accommodate all guests. 4. Misters: Install misters at the Oasis bar by the pool to create a more refreshing environment."
891," A customer left us a 3-star review: 'i stayed at palazzo on 1 4 13 to 1 8 13. n nthe hotel was clean and pretty. checkins was fast and efficient where the staff was nice and friendly. nthe room was spacious but it need a little more work catching up to the wynn encore. it is not as clean as wynn nor was the the staff was as friendly. trust me, i would rather stayed at the wynn any day the decor and ambiance at wynn is a lot better.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i stayed at palazzo on 1 4 13 to 1 8 13. n nthe hotel was clean and pretty. checkins was fast and efficient where the staff was nice and friendly. nthe room was spacious but it need a little more work catching up to the wynn encore. it is not as clean as wynn nor was the the staff was as friendly. trust me, i would rather stayed at the wynn any day the decor and ambiance at wynn is a lot better.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the cleanliness of the rooms and improving the friendliness and service of our staff to match the level of the Wynn Encore. This could involve additional training for our staff, increased cleaning frequency, and potentially upgrading some room amenities. Additionally, we could consider ways to improve the decor and ambiance of the hotel to better compete with the Wynn Encore."
1515," A customer left us a 2-star review: 'we waited in a line and paid 28 for our dinner plus an 11 all you can drink option! n non a positive note the drink option is awesome and they have a literal plethora of food. they also had hot steamed crab legs which was a huge plus. unfortunately there wasn't anything i thought was delicious. they really had a problem keeping hot food hot and cold food cold. i would not recommend this to anyone with taste buds.' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'we waited in a line and paid 28 for our dinner plus an 11 all you can drink option! n non a positive note the drink option is awesome and they have a literal plethora of food. they also had hot steamed crab legs which was a huge plus. unfortunately there wasn't anything i thought was delicious. they really had a problem keeping hot food hot and cold food cold. i would not recommend this to anyone with taste buds.' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality and Temperature: Ensure that all food is cooked properly, seasoned to taste, and maintained at the correct temperature. This will help address the customer's concerns about food not being delicious and not being hot or cold as expected. 2. Food Presentation: Enhance the visual appeal of the dishes to create a more enjoyable dining experience. 3. Staff Training: Train staff on the importance of customer satisfaction and the impact of food temperature on the dining experience. Emphasize the need for timely service and attention to detail."
161," A customer left us a 1-star review: 'super rip off. took the car in for an oil change. they recommended 2000 of repairs . i left and took it to a mechanic who i trust. all it needed was 230 for brake pads firestone wanted 450 for that . stay away from this place unless you have money you don't want.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'super rip off. took the car in for an oil change. they recommended 2000 of repairs . i left and took it to a mechanic who i trust. all it needed was 230 for brake pads firestone wanted 450 for that . stay away from this place unless you have money you don't want.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the customer's concerns: Respond to the review by acknowledging their frustration and apologizing for the experience they had. 2. Investigate the issue: Look into the specific repairs recommended by our mechanics and compare them to the work done by the trusted mechanic mentioned in the review. If there is a significant discrepancy, address this with our team to ensure accuracy and fairness in our assessments."
1336," A customer left us a 2-star review: 'ay naku santo nino...where are you? this place needs your help. n ni swear i will do an eternity of novenas just so they can get rid of the grease on their food. n ni was there several days ago and ordered their pork adobo. for the first time in my entire life i cringed over pork adobo. me, cringing over pork adobo? what what what?! n nthe layer of grease on it was...wow. for me to say it was so greasy i couldn't eat it is really saying something. i swear, even their plain rice had a greasy feeling in my mouth. the flavor of everything was wonderful, but uggh...the grease. the grease!!! n ni want to go back. i really do. but the grease stops me everytime.' The customer feels surprise, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'ay naku santo nino...where are you? this place needs your help. n ni swear i will do an eternity of novenas just so they can get rid of the grease on their food. n ni was there several days ago and ordered their pork adobo. for the first time in my entire life i cringed over pork adobo. me, cringing over pork adobo? what what what?! n nthe layer of grease on it was...wow. for me to say it was so greasy i couldn't eat it is really saying something. i swear, even their plain rice had a greasy feeling in my mouth. the flavor of everything was wonderful, but uggh...the grease. the grease!!! n ni want to go back. i really do. but the grease stops me everytime.' The customer feels surprise, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on reducing the excessive grease in our dishes, particularly in the pork adobo. This can be achieved by adjusting the cooking process to ensure proper draining and less oil absorption. Additionally, we can offer a side of freshly cooked, non-greasy rice to accompany the meal. We should also consider communicating these changes to the customer to show our commitment to their feedback and satisfaction."
288," A customer left us a 1-star review: 'this school is an abysmal daycare masquerading as a qualified preschool. i had my daughter at top of the classs for about a month and a half before pulling her out due to rude staff and the poor quality education she was receiving. i am absolutely shocked that this place is in business. i can concur with another yelper about the front doors constantly being left open which is extremely concerning. on top of the lack of security, i'm not sure any of the teachers have any formal education or teaching credentials. miss melanie the supervisor manager is extremely brusk and rude. if she was working the front desk she would never greet my daughter or me at drop offs or pickups. she would make eye contact and look back down at her phone or paperwork. the center is outdated and i witnessed large groups of children eating snacks and lunches on the floor in the hallway. there were older children 8 10 year old's running around the younger pre k children completely unsupervised. my daughter learned some extremely inappropriate things and constantly complained about older kids picking on her and calling her names. my daughter is well adjusted and has never had issues. i made a huge mistake by ever introducing this school into her life. n nthere are some wonderful primary schools and preschools in the valley. unfortunately, top of the class isn't one of them. parents beware!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'this school is an abysmal daycare masquerading as a qualified preschool. i had my daughter at top of the classs for about a month and a half before pulling her out due to rude staff and the poor quality education she was receiving. i am absolutely shocked that this place is in business. i can concur with another yelper about the front doors constantly being left open which is extremely concerning. on top of the lack of security, i'm not sure any of the teachers have any formal education or teaching credentials. miss melanie the supervisor manager is extremely brusk and rude. if she was working the front desk she would never greet my daughter or me at drop offs or pickups. she would make eye contact and look back down at her phone or paperwork. the center is outdated and i witnessed large groups of children eating snacks and lunches on the floor in the hallway. there were older children 8 10 year old's running around the younger pre k children completely unsupervised. my daughter learned some extremely inappropriate things and constantly complained about older kids picking on her and calling her names. my daughter is well adjusted and has never had issues. i made a huge mistake by ever introducing this school into her life. n nthere are some wonderful primary schools and preschools in the valley. unfortunately, top of the class isn't one of them. parents beware!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Top of the Class, the following steps could be taken: 1. Address Security Concerns: Ensure that the front doors are always securely locked and supervised during drop-offs and pick-ups. 2. Improve Staff Training: Provide ongoing training for staff members, with a focus on customer service, child development, and teaching methodologies. 3. Enhance Education Quality: Implement a curriculum that is age-appropriate, engaging, and aligned with early childhood education best practices. 4. Supervise Older Children: Implement stricter supervision of older children to prevent them from interacting inappropriately with younger children."
583," A customer left us a 1-star review: 'gross!!! i threw my burrito away it was so bad!! first understand i like two things from hole in the wall mexican places bean and cheese burritos and nachos. yup...that's my list. i know i'm not creative with my choices but what i like is the easiest thing to make so i rarely find a bad one. my fianc u00e9es friend goes on about how great this place is, so when the craving for nachos hit we went here. i didn't order the nachos because they put nachos cheese on it. i want real shredded greasy cheese, not taco bell crap. i ordered the bean and cheese and almost spit it out!! it was whole beans!! not refried, not slightly mashed, not nothing!! they opened a can of beans, heated them, dumped them on with a slice or two of something they wanted me to believe was cheese, and kinda grilled the tortilla. i ate three bits and after dumping hot sause on it i finally just threw it away. next time i'll stick to what i know is good roberto's!!' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'gross!!! i threw my burrito away it was so bad!! first understand i like two things from hole in the wall mexican places bean and cheese burritos and nachos. yup...that's my list. i know i'm not creative with my choices but what i like is the easiest thing to make so i rarely find a bad one. my fianc u00e9es friend goes on about how great this place is, so when the craving for nachos hit we went here. i didn't order the nachos because they put nachos cheese on it. i want real shredded greasy cheese, not taco bell crap. i ordered the bean and cheese and almost spit it out!! it was whole beans!! not refried, not slightly mashed, not nothing!! they opened a can of beans, heated them, dumped them on with a slice or two of something they wanted me to believe was cheese, and kinda grilled the tortilla. i ate three bits and after dumping hot sause on it i finally just threw it away. next time i'll stick to what i know is good roberto's!!' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can make the following changes: 1. Refine the bean and cheese burrito recipe: Instead of using whole beans, we should use refried or slightly mashed beans to ensure a smoother texture that is more consistent with customer expectations. 2. Improve cheese quality: Offer real shredded, greasy cheese as an option for customers who prefer it over nacho cheese. 3. Train staff on proper food preparation: Ensure that employees are properly trained to prepare food according to customer preferences, including grilling the tortilla evenly and adding cheese appropriately."
1457," A customer left us a 2-star review: 'i went here with a couple of friends a while ago and honestly everything was mediocre at best. for the price, quality, and quantity there's a similar restaurant nearby that's way better. the service wasn't bad, and the presentation was typical. just nothing special. i have no specific complaints, but nothing to brag about or remember, either.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i went here with a couple of friends a while ago and honestly everything was mediocre at best. for the price, quality, and quantity there's a similar restaurant nearby that's way better. the service wasn't bad, and the presentation was typical. just nothing special. i have no specific complaints, but nothing to brag about or remember, either.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and potentially win them back, consider the following steps: 1. Acknowledge their feedback: Respond to the review, thank them for their feedback, and express your appreciation for their visit. 2. Offer a solution: Invite them to return for a complimentary meal or a discount on their next visit to try some new menu items and see if their experience improves. 3. Enhance the quality and variety of your offerings: Investigate the competitor they mentioned and see if there are any aspects of their service or menu that you can emulate or improve upon."
712," A customer left us a 3-star review: 'for some reason there is an abundance of children at this place. i usually go to henderson panera but i didn't have time to wait in line. some parent right now is taking a pic to show the mess the kid is making bc he thinks it's cute. i had to wipe down my own table and seat. i gave it 3stars bc the salad i was craving was consistent at this location.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'for some reason there is an abundance of children at this place. i usually go to henderson panera but i didn't have time to wait in line. some parent right now is taking a pic to show the mess the kid is making bc he thinks it's cute. i had to wipe down my own table and seat. i gave it 3stars bc the salad i was craving was consistent at this location.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider implementing the following changes: 1. Implement a more effective child management strategy, such as providing dedicated play areas or offering family-friendly hours with additional staff to help manage the children's activities. 2. Improve the cleanliness and maintenance of tables and seating areas, ensuring that customers do not have to wipe down their own tables and seats. 3. Offer a quicker service option for customers who are in a rush, such as a dedicated express lane or a mobile ordering system. 4. Consider offering a loyalty program or incentives for repeat customers to encourage them to return to the Panera location, even if there are children present."
989," A customer left us a 3-star review: 'i usually take my car to the wal mart tire and lube center, but i was in this neighborhood and thought i'd give it a try. the technicians were prompt and efficient, taking my information as soon as i pulled in. they promised a 15 minute turnaround and were pretty darned close. after i paid for it a little more expensive than wal mart at 30 , i noticed that they did a great job vacuuming out the crap from the floors. good work, i would return.' The customer feels admiration, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i usually take my car to the wal mart tire and lube center, but i was in this neighborhood and thought i'd give it a try. the technicians were prompt and efficient, taking my information as soon as i pulled in. they promised a 15 minute turnaround and were pretty darned close. after i paid for it a little more expensive than wal mart at 30 , i noticed that they did a great job vacuuming out the crap from the floors. good work, i would return.' The customer feels admiration, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and potentially turn a 3-star review into a 5-star one, consider the following suggestions: 1. Competitive pricing: While the customer appreciates the quality of service, they mention that the price was a bit higher than Walmart. Offering competitive pricing could help retain customers who are price-sensitive. 2. Transparent communication: The customer was pleased with the quick turnaround time, but it's essential to set realistic expectations for service completion. Providing a more accurate estimate for service completion could help manage customer expectations."
47," A customer left us a 1-star review: 'this place has a disgusting smell when you walk in and then the food is just ok. my husband and i had breakfast burritos, i have to say my bacon was crispy which was the only good part. my husband had sausage and he ended up with food poising, so we will never go back.' The customer feels disgust, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'this place has a disgusting smell when you walk in and then the food is just ok. my husband and i had breakfast burritos, i have to say my bacon was crispy which was the only good part. my husband had sausage and he ended up with food poising, so we will never go back.' The customer feels disgust, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? 1. Address the hygiene issue: Investigate the cause of the unpleasant smell and take immediate action to rectify it. This could involve deep cleaning, improving ventilation, or addressing a potential waste disposal problem. 2. Improve food quality and safety: Review your food preparation processes to ensure consistency in taste and quality. Consider sourcing higher-quality ingredients for your breakfast burritos. Implement strict food safety protocols to prevent incidents like food poisoning. 3. Apologize and offer compensation: Reach out to the customer to express your sincere apologies for their negative experience. Offer a complimentary meal or a discount on their next visit as a gesture of goodwill."
34," A customer left us a 1-star review: 'this is a horrible company. my mother is disabled and they took advantage of her. our water leveler was broken and flooding our backyard for 2 months and supposedly had no idea it was the pool. even though their website states that they check all parts before leaving. don't understand how they could miss it shooting 1 2 a gallon of water per minute. we found that out from our water company i contacted bbb and all they offered was a month refund of pool services. didn't even offer to pay for the damages in our backyard. we had a new guy come and he could not believe the damages it caused and how they didn't know . this company is terrible with no morals at all. do not use them' The customer feels fear, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'this is a horrible company. my mother is disabled and they took advantage of her. our water leveler was broken and flooding our backyard for 2 months and supposedly had no idea it was the pool. even though their website states that they check all parts before leaving. don't understand how they could miss it shooting 1 2 a gallon of water per minute. we found that out from our water company i contacted bbb and all they offered was a month refund of pool services. didn't even offer to pay for the damages in our backyard. we had a new guy come and he could not believe the damages it caused and how they didn't know . this company is terrible with no morals at all. do not use them' The customer feels fear, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? 1. Empathize and apologize: Acknowledge the customer's frustration and express empathy for their situation. Apologize for the inconvenience and the perceived lack of attention to their mother's needs. 2. Investigate the issue: Conduct a thorough investigation into the malfunctioning water leveler and the prolonged flooding in the backyard. Identify what went wrong and how it could have been prevented. 3. Address the issue promptly: Once the problem is identified, take immediate action to resolve it. Offer to repair or replace the faulty water leveler at no additional cost to the customer."
216," A customer left us a 1-star review: 'i was so excited when they opened since i love mediterranean and middle eastern food. and i live literary down the street. unfortunately me and my husband had a bad experience. the service is horrible, the cashier hostess waitress is the same lady who after taking your order and bringing your food, does not stop to offer more water or anything. the food was served pretty fast, around 10 minutes, but it seems like if it was cooked previously and heated in the microwave, the meat was very dry. they give a huge portion of rice and a small portion of meat. and that is not all, after checking my bank account, i found out they charged us 5 dlls more, i have the original receipt and our total after tax was 35.50 and they charged my credit card 42. i guess the cashier server was not happy with our 4 dlls cash tip that we left for the bad service, so decided to charge an extra 5 dlls on our credit card. check your debit credit card, i am not joking!' The customer feels disappointment, excitement, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i was so excited when they opened since i love mediterranean and middle eastern food. and i live literary down the street. unfortunately me and my husband had a bad experience. the service is horrible, the cashier hostess waitress is the same lady who after taking your order and bringing your food, does not stop to offer more water or anything. the food was served pretty fast, around 10 minutes, but it seems like if it was cooked previously and heated in the microwave, the meat was very dry. they give a huge portion of rice and a small portion of meat. and that is not all, after checking my bank account, i found out they charged us 5 dlls more, i have the original receipt and our total after tax was 35.50 and they charged my credit card 42. i guess the cashier server was not happy with our 4 dlls cash tip that we left for the bad service, so decided to charge an extra 5 dlls on our credit card. check your debit credit card, i am not joking!' The customer feels disappointment, excitement, love. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Enhance Service Quality: Train staff to provide friendly, attentive, and efficient service. This includes offering water or other beverages, checking on customers during their meal, and addressing any concerns promptly. 2. Improve Food Quality: Ensure that all dishes, particularly those with meat, are cooked fresh and not reheated in a microwave. This will help maintain the quality and taste of the food. 3. Portion Control: Balance the portions of meat and rice to provide a more satisfying meal for customers."
1434," A customer left us a 2-star review: 'the first time i tried pro nails, i had a pretty good experience. n nwhen i returned on april 7th, the place was bustling, and there were a lot more nail technicians working at pro nails. n nthe gal that did my mani pedi was very nice. however, the quality just wasn't there. n nmy fingernails are different lengths, and my pedicure was very mediocre. n nall in all, this was a typical chop shop experience. n nwhen will i learn?' The customer feels disappointment, admiration, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the first time i tried pro nails, i had a pretty good experience. n nwhen i returned on april 7th, the place was bustling, and there were a lot more nail technicians working at pro nails. n nthe gal that did my mani pedi was very nice. however, the quality just wasn't there. n nmy fingernails are different lengths, and my pedicure was very mediocre. n nall in all, this was a typical chop shop experience. n nwhen will i learn?' The customer feels disappointment, admiration, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on three key areas: consistency, quality, and communication. 1. Consistency: Ensure that the quality of service remains consistent across all visits. This includes maintaining a consistent level of cleanliness, staffing, and service standards. 2. Quality: Improve the quality of the services offered, particularly manicures and pedicures. This could involve providing additional training for nail technicians, investing in better tools and products, or implementing a more rigorous quality control process. 3. Communication: Address the customer's concern about the bustling environment on April 7th."
1272," A customer left us a 3-star review: 'the line is always long on saturdays and sundays from 10 12. so expect to wait just a little while if you want to go on those days. ni would say that the food is okay, although i have had better. the service is so quick, which is really nice when i am hungry in the morning. ni should order something that they are known for in order to give them a better rating.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'the line is always long on saturdays and sundays from 10 12. so expect to wait just a little while if you want to go on those days. ni would say that the food is okay, although i have had better. the service is so quick, which is really nice when i am hungry in the morning. ni should order something that they are known for in order to give them a better rating.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Address the long lines on weekends: Investigate the cause of the long lines on Saturdays and Sundays from 10 AM to 12 PM and implement strategies to reduce wait times, such as increasing staff during peak hours, optimizing the ordering process, or offering online ordering and pick-up options. 2. Enhance the food quality: Research customer feedback and improve the quality of the dishes that are most frequently ordered. Consider partnering with a chef or food consultant to refine recipes and presentation."