,input,mistral_output
4213," A customer left us a 1-star review: 'we had similar experience last time but we thought of giving another chance when a friend insisted. nbuffet dishes were in really bad condition, looked old even though it was friday evening. nthey promised to give fresh nan, once came out and said 'naan jal gaye, making again'. second attempt naan were under cooked. nowners please get professional cook and staff if restaurant needs to continue. staff was really friendly and seemed nice people but that's not enough for a dining place. n ntake out food is always tasty though.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'we had similar experience last time but we thought of giving another chance when a friend insisted. nbuffet dishes were in really bad condition, looked old even though it was friday evening. nthey promised to give fresh nan, once came out and said 'naan jal gaye, making again'. second attempt naan were under cooked. nowners please get professional cook and staff if restaurant needs to continue. staff was really friendly and seemed nice people but that's not enough for a dining place. n ntake out food is always tasty though.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Apologize for the poor quality of the buffet dishes and the undercooked naan. Acknowledge their disappointment and express empathy for their experience. 2. Offer a complimentary meal or a discount on their next visit to make up for the inconvenience. This gesture shows that you value their business and are committed to providing a better dining experience. 3. Address the issue of the quality of the food by ensuring that all dishes are fresh and well-prepared. This may involve hiring a professional chef or improving the training of your current kitchen staff."
2721," A customer left us a 2-star review: 'i really enjoyed the idea of a wine bar in a place like this that's filled with kids and older locals playing the slots. a nice peaceful respite from the clamor of the casino. the interior of this place is really nice and the wine selection is pretty good . i had a great pinot noir. i do wish it was open for lunch, though. actually, it's open hours are entirely the reason i didn't give it more stars. three times this week while here for a convention, my friends and i have been run out at ten pm. really?!? one of these times, i watched the bartender turn away at least ten people between 9 45 and 10 00, telling them he was about to close. and this was on a friday night. so it doesn't even matter if they have paying customers, it seems.' The customer feels joy, admiration, desire. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i really enjoyed the idea of a wine bar in a place like this that's filled with kids and older locals playing the slots. a nice peaceful respite from the clamor of the casino. the interior of this place is really nice and the wine selection is pretty good . i had a great pinot noir. i do wish it was open for lunch, though. actually, it's open hours are entirely the reason i didn't give it more stars. three times this week while here for a convention, my friends and i have been run out at ten pm. really?!? one of these times, i watched the bartender turn away at least ten people between 9 45 and 10 00, telling them he was about to close. and this was on a friday night. so it doesn't even matter if they have paying customers, it seems.' The customer feels joy, admiration, desire. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider extending the wine bar's operating hours, particularly during lunchtime and later into the evening, especially on weekends. This would address the customer's desire for a more flexible schedule. Additionally, communicating more effectively about the closing times, perhaps through signage or online updates, could help manage expectations and prevent disappointment. Lastly, considering the customer's appreciation for the peaceful atmosphere, it might be beneficial to explore options for quieter hours or designated times for adults seeking a more tranquil environment."
413," A customer left us a 2-star review: '1 hard to get in and out of for gas due to the active car wash and the dozen car wash employees running around all over the place. n n2 since it's right next to a major bus stop it's not uncommon for you to get hit up for cash by a vagrant. n n3 pump system is easy to use and up to date. you just have to answer a ton of yes no questions on up sells before you can pump gas... so don't come if you're in a hurry.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: '1 hard to get in and out of for gas due to the active car wash and the dozen car wash employees running around all over the place. n n2 since it's right next to a major bus stop it's not uncommon for you to get hit up for cash by a vagrant. n n3 pump system is easy to use and up to date. you just have to answer a ton of yes no questions on up sells before you can pump gas... so don't come if you're in a hurry.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Improve the organization of the active car wash area to make it easier for customers to get in and out of the gas station without interference from car wash employees. 2. Address the issue of vagrants asking for money near the bus stop, as this may deter some customers. 3. Streamline the process of using the pump system, reducing the number of yes/no questions asked during the upsell process to make it quicker and more efficient for customers who are in a hurry. By addressing these concerns, you can help create a more positive experience for this customer and potentially encourage them to leave a better review in the future."
4196," A customer left us a 1-star review: 'the management of this restaurant is clueless, the food is mediocre. this restaurant offers brown rice option for sushi and that is the reason i used to come there. on my last visit i was charged an additional 8 for brown rice on a 25 bill. after speaking to the manager the outrageous mark up was not removed or adjusted. i informed them this is the last time i am coming there and was told ok, thats fine.. by the manager....wow, really?!! as far as the food goes, be cautious because many rolls are deepfried and taste funny, fresh sushi w brown rice was the only reason worth coming here but at this point it's not worth the marked up price' The customer feels amusement, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the management of this restaurant is clueless, the food is mediocre. this restaurant offers brown rice option for sushi and that is the reason i used to come there. on my last visit i was charged an additional 8 for brown rice on a 25 bill. after speaking to the manager the outrageous mark up was not removed or adjusted. i informed them this is the last time i am coming there and was told ok, thats fine.. by the manager....wow, really?!! as far as the food goes, be cautious because many rolls are deepfried and taste funny, fresh sushi w brown rice was the only reason worth coming here but at this point it's not worth the marked up price' The customer feels amusement, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, consider the following steps: 1. Acknowledge the issue: Respond to the review by acknowledging the customer's feedback and expressing regret for their negative experience. 2. Address the pricing issue: Investigate the brown rice pricing issue and make any necessary adjustments to ensure fair and transparent pricing for all menu items. 3. Improve food quality: Work on enhancing the quality of the food, particularly the deep-fried rolls mentioned in the review, to ensure a more enjoyable dining experience for customers."
8827," A customer left us a 3-star review: 'i would have given this place 5 stars but ever since they switched to ayce...the quality has gone down. i used to love having their tonkatsu roll with calamari in the middle instead of shrimp but now they don't have it. the menu has cut down a lot and it's very disappointing cause i was a loyal customer. n ni preferred this place over oyshi sushi but now it seems oyshi has overtaken it.' The customer feels disappointment, sadness, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i would have given this place 5 stars but ever since they switched to ayce...the quality has gone down. i used to love having their tonkatsu roll with calamari in the middle instead of shrimp but now they don't have it. the menu has cut down a lot and it's very disappointing cause i was a loyal customer. n ni preferred this place over oyshi sushi but now it seems oyshi has overtaken it.' The customer feels disappointment, sadness, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Acknowledge their feedback: Respond to the review, thanking them for their feedback and expressing regret for the changes that have led to their dissatisfaction. 2. Address their concerns: Inquire about the specific issues they've encountered since the switch to all-you-can-eat (AYCE), such as the quality of food and the absence of their preferred dish (Tonkatsu roll with calamari in the middle). 3. Offer a solution: Offer to bring back their favorite dish or create a similar alternative that meets their preferences."
7935," A customer left us a 3-star review: 'the food was just ok and not too many choices. i think this place is overated. however the enviroment is really nice. i prefer the buffet at ceasars palace more than this one.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'the food was just ok and not too many choices. i think this place is overated. however the enviroment is really nice. i prefer the buffet at ceasars palace more than this one.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Expand the menu options to offer a wider variety of dishes, catering to different tastes and dietary preferences. 2. Enhance the quality of the food to meet the customer's expectations for a 4-star or 5-star dining experience. 3. Consider offering promotions or discounts to encourage repeat visits and provide an incentive for the customer to try the improved menu. 4. Solicit feedback from the customer about specific dishes or aspects of the dining experience they found lacking, to help guide menu and service improvements."
8949," A customer left us a 3-star review: 'i like eggington's but i'm not in love. the bacon is fantastic and the primary reason i hit up egginton's from time to time, it's close to work and i can order it to go. the reason i'm leaving a three star rating is my eggs are never anything more than okay. the last time i ordered they were even kind of watery. perhaps it's because i've never sat down at eggington's but i feel like their eggs leave a lot to be desired.' The customer feels admiration, disapproval, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i like eggington's but i'm not in love. the bacon is fantastic and the primary reason i hit up egginton's from time to time, it's close to work and i can order it to go. the reason i'm leaving a three star rating is my eggs are never anything more than okay. the last time i ordered they were even kind of watery. perhaps it's because i've never sat down at eggington's but i feel like their eggs leave a lot to be desired.' The customer feels admiration, disapproval, love. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Eggington's, we can focus on enhancing the quality of our eggs, ensuring they are not watery or less than satisfactory. This could involve adjusting cooking techniques, sourcing higher quality eggs, or providing cooking instructions for takeout orders. Additionally, we could consider offering a side of freshly cooked eggs for customers who specifically request them, to cater to those who value a perfect egg experience. Lastly, we could encourage the customer to dine-in to see if their perception of the eggs changes, as they currently only order takeout."
4903," A customer left us a 1-star review: 'love the food so much, but today when i came in my friend and i observed an extremely tall woman come in. i understand that customers will stare but the two hostesses especially the taller one with long brown hair was obviously staring and even pointing and laughing at this woman who had her back to them at the bar. totally unprofessional. i couldn't believe how they were acting. i work in the service industry and was appalled at the way these hostesses were acting. if you want to make fun of your customers do it where the rest of the dining room can't see. totally rude and unacceptable behavior.' The customer feels disgust, love, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'love the food so much, but today when i came in my friend and i observed an extremely tall woman come in. i understand that customers will stare but the two hostesses especially the taller one with long brown hair was obviously staring and even pointing and laughing at this woman who had her back to them at the bar. totally unprofessional. i couldn't believe how they were acting. i work in the service industry and was appalled at the way these hostesses were acting. if you want to make fun of your customers do it where the rest of the dining room can't see. totally rude and unacceptable behavior.' The customer feels disgust, love, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can take the following steps: 1. Apologize sincerely: Acknowledge the customer's complaint and express genuine regret for the incident. 2. Investigate the situation: Speak with the hostesses involved to gather their perspective on the situation and determine if any inappropriate behavior occurred. 3. Provide training: Reinforce the importance of professionalism and respect for all customers, regardless of their appearance. Emphasize the need for discretion when addressing any issues that may arise."
357," A customer left us a 2-star review: 'the only thing that's even halfway decent here is breakfast. n ndon't order dinner here unless you have self respect issues. n nthey have good toast. n nsad that this is all i have to say, isn't it? that's really how i feel.' The customer feels neutral, approval, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the only thing that's even halfway decent here is breakfast. n ndon't order dinner here unless you have self respect issues. n nthey have good toast. n nsad that this is all i have to say, isn't it? that's really how i feel.' The customer feels neutral, approval, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and potentially turn their negative review into a positive one, we could focus on the following areas: 1. Improve dinner menu: Address the concerns about the dinner menu by enhancing the quality, variety, and presentation of the dishes. Consider seeking feedback from other customers or hiring a professional chef to revamp the menu. 2. Consistent service: Ensure that all staff members are trained to provide consistent, high-quality service. This includes being attentive, courteous, and knowledgeable about the menu."
3334," A customer left us a 1-star review: 'today we drove across town with our two kids and arrived during their posted hours of operation. we were turned away and asked to return twenty minutes later because there was a party in session. i understand that this type of place hosts parties, but i didn't appreciate being turned away. the parking lot was full of federal government vehicles on a sunday which is an obnoxious waste of taxpayer dollars.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'today we drove across town with our two kids and arrived during their posted hours of operation. we were turned away and asked to return twenty minutes later because there was a party in session. i understand that this type of place hosts parties, but i didn't appreciate being turned away. the parking lot was full of federal government vehicles on a sunday which is an obnoxious waste of taxpayer dollars.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? 1. Improve communication: Clearly communicate any changes or exceptions to operating hours, especially if it involves party bookings. This could be done through updated signage, website notifications, or phone messages. 2. Implement a more flexible scheduling system: If possible, try to accommodate customers who arrive during party times, even if it means starting the party a bit later. This would help avoid turning away customers who are not there for a party. 3. Address the parking issue: Ensure that the parking lot is not excessively occupied by government vehicles on Sundays, or provide alternative parking options nearby. This could help alleviate the customer's frustration about the perceived waste of taxpayer dollars."
4981," A customer left us a 1-star review: 'heard good things about this place. all i can say is that this is a perfect candidate for kitchen nightmares. bad service. bad food. only order pizza if you must eat here. 93 rating.' The customer feels admiration, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'heard good things about this place. all i can say is that this is a perfect candidate for kitchen nightmares. bad service. bad food. only order pizza if you must eat here. 93 rating.' The customer feels admiration, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can focus on the following areas: 1. Improve Service Quality: Train staff to provide friendly, attentive, and efficient service. This includes greeting customers promptly, answering questions accurately, and addressing any issues promptly and professionally. 2. Enhance Food Quality: Review the quality of the food, particularly the pizza, to ensure it meets or exceeds customer expectations. This may involve improving ingredients, cooking techniques, or presentation. 3. Address Ratings: Acknowledge the customer's feedback and strive to improve our overall rating."
5055," A customer left us a 1-star review: 'we were so excited for this place. as downtown residents, we definitely wanted to come here all the time. unfortunately, the pizza was just bad. the wings also tasted like weird chicken nuggets. if you need a pizza place downtown, uncle joe's across the street and pop up pizza in the plaza are way better and way cheaper.' The customer feels disappointment, excitement, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'we were so excited for this place. as downtown residents, we definitely wanted to come here all the time. unfortunately, the pizza was just bad. the wings also tasted like weird chicken nuggets. if you need a pizza place downtown, uncle joe's across the street and pop up pizza in the plaza are way better and way cheaper.' The customer feels disappointment, excitement, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and potentially win them back, consider the following steps: 1. Acknowledge their feedback: Respond to the review, thank them for their feedback, and express regret that their experience didn't meet their expectations. 2. Address specific concerns: Offer to investigate the issues they mentioned, such as the pizza and wings, and share any findings or changes made to improve the quality of these items. 3. Offer a complimentary meal: As a gesture of goodwill, offer them a complimentary meal to give them another chance to try your restaurant and experience the improvements you've made."
942," A customer left us a 2-star review: 'the gluten free waffle is really great and it is nice to see gluten free on the menu, but the last two times i've gone they have been out of the gluten free waffles and pancakes.. which is a really big bummer seeing as that's the reason i've come 2 times now. besides that the service is great and other food is also good!' The customer feels admiration, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the gluten free waffle is really great and it is nice to see gluten free on the menu, but the last two times i've gone they have been out of the gluten free waffles and pancakes.. which is a really big bummer seeing as that's the reason i've come 2 times now. besides that the service is great and other food is also good!' The customer feels admiration, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Inventory Management: Ensure that we always have a sufficient supply of gluten-free waffles and pancakes to meet demand. This may involve improving our ordering and stocking processes. 2. Communication: Proactively communicate with customers if we are out of gluten-free options. This could be done through a phone call, email, or in-person notification. 3. Alternatives: Offer alternative gluten-free options if we run out of waffles or pancakes. This shows that we are committed to catering to our customers' dietary needs."
2530," A customer left us a 2-star review: 'this place is ok. the food was prepared very, very well. but the dishes were really boring. the scallops were served with a wear array of accompanying sauces the desserts were uninspired and the appetizers were unremarkable. the food is actually 3 stars, but considering the price, it's gotta be 2 stars.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this place is ok. the food was prepared very, very well. but the dishes were really boring. the scallops were served with a wear array of accompanying sauces the desserts were uninspired and the appetizers were unremarkable. the food is actually 3 stars, but considering the price, it's gotta be 2 stars.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the variety and creativity of our menu, particularly in the appetizer, dessert, and sauce offerings. Here are some specific suggestions: 1. Expand the appetizer menu: Offer a wider range of unique and visually appealing appetizers that cater to different tastes and dietary preferences. 2. Enhance dessert options: Introduce more creative and innovative desserts that provide a memorable and satisfying end to the meal. 3. Improve sauce offerings: Offer a selection of unique and flavorful sauces that complement our dishes and add an element of surprise and delight."
7092," A customer left us a 3-star review: 'boulders is heavily involved in a lot of community events and for that, they have my appreciation. their beer selection is excellent, and their food is reasonably good. however they perpetually under staff table servers, making for very slow service. it is not uncommon to wait for 20 minutes for a simple drink order. i can't speak to bar service, but eating at a table boulders is an all evening affair. n nit doesn't do a lot of loud music, but it gets crowded at times and the noise level makes it a bit excessive. sitting in the upper level is usually quieter. n nthat said, it is not a bad place. you could certainly do a good deal worse for bars in tempe. they have a good community of cyclists and climbers, and you can often meet interesting people.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'boulders is heavily involved in a lot of community events and for that, they have my appreciation. their beer selection is excellent, and their food is reasonably good. however they perpetually under staff table servers, making for very slow service. it is not uncommon to wait for 20 minutes for a simple drink order. i can't speak to bar service, but eating at a table boulders is an all evening affair. n nit doesn't do a lot of loud music, but it gets crowded at times and the noise level makes it a bit excessive. sitting in the upper level is usually quieter. n nthat said, it is not a bad place. you could certainly do a good deal worse for bars in tempe. they have a good community of cyclists and climbers, and you can often meet interesting people.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider addressing the following areas: 1. Staffing: Ensure adequate staffing levels, particularly for table service, to reduce wait times for drink orders. 2. Service Speed: Train staff to prioritize and expedite service, especially during peak hours. 3. Noise Level: Consider implementing soundproofing measures or playing softer music to reduce noise levels, especially during crowded times. 4. Communication: Inform customers about the active community events and the benefits of visiting during these times, so they can plan their visit accordingly."
9360," A customer left us a 3-star review: 'in a hurry in the phoenix airport and saw blue burrito grille. ordered the big blue burrito with pork. unlike a previous reviewer, i got a large burrito with plenty of fillings including some very tasty pork. the salsa was also very good. their website says that the burritos come with chips and there was a huge bin of them on the counter but alas my burrito came sans chips... which i didn't notice until after i was on the airplane. a good place for a quick mexican lunch but make sure you get the chips.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'in a hurry in the phoenix airport and saw blue burrito grille. ordered the big blue burrito with pork. unlike a previous reviewer, i got a large burrito with plenty of fillings including some very tasty pork. the salsa was also very good. their website says that the burritos come with chips and there was a huge bin of them on the counter but alas my burrito came sans chips... which i didn't notice until after i was on the airplane. a good place for a quick mexican lunch but make sure you get the chips.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can ensure that the burritos consistently come with the advertised chips. This can be achieved by reinforcing the process with the kitchen staff to include chips with every burrito order. Additionally, we can clarify the inclusion of chips in the order on the receipt or by mentioning it when the order is called out. Lastly, we can consider training our staff to remind customers about the chips if they don't see them on the counter before they leave the store."
3183," A customer left us a 2-star review: 'this place didn't live up to the rave reviews. went there this weekend for a quick pizza. first off i'd like to say that the staff was very attentive and the owner himself came over to say hello. it turns out that his family goes to the same church we do. nthe server was very attentive and asked how our meal was and also refilled our soft drinks so the service was not the issue, the food just didn't live up to the expectations we had due to the rave reviews our friends had for the place. it was very disappointing. the pizza had no taste and the crust was burnt on the bottom and it didn't taste like it had baked all the way through. we will try again because maybe the chef had a bad night. this was not a good impression at all.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this place didn't live up to the rave reviews. went there this weekend for a quick pizza. first off i'd like to say that the staff was very attentive and the owner himself came over to say hello. it turns out that his family goes to the same church we do. nthe server was very attentive and asked how our meal was and also refilled our soft drinks so the service was not the issue, the food just didn't live up to the expectations we had due to the rave reviews our friends had for the place. it was very disappointing. the pizza had no taste and the crust was burnt on the bottom and it didn't taste like it had baked all the way through. we will try again because maybe the chef had a bad night. this was not a good impression at all.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Acknowledge the feedback: Respond to the review, thank the customer for their feedback, and express regret that their experience did not meet their expectations. 2. Offer a solution: Invite the customer to return for a complimentary meal, and assure them that you will take steps to ensure their next visit is more enjoyable. 3. Address the issue: Investigate the issue with the pizza, and work with your kitchen staff to improve the quality of the food, particularly the taste and consistency of the crust."
5228," A customer left us a 1-star review: 'i recently stayed here for the first time. instead of writing a paragraph here is are some reasons why my stay here was let's just say less than perfect n n unfriendly staff, seems like no body likes their job here... n cleanliness of room was a disappointment n no early check in, you must pay a fee, and after you pay this fee don't be surprised if they put you in an unclean room only to have to move you n security guards take their jobs way to serious n pool is crowded w no seats and limited cabanas n npositives n cheap, but i guess you get what you pay for n centrally located n margarita ville' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i recently stayed here for the first time. instead of writing a paragraph here is are some reasons why my stay here was let's just say less than perfect n n unfriendly staff, seems like no body likes their job here... n cleanliness of room was a disappointment n no early check in, you must pay a fee, and after you pay this fee don't be surprised if they put you in an unclean room only to have to move you n security guards take their jobs way to serious n pool is crowded w no seats and limited cabanas n npositives n cheap, but i guess you get what you pay for n centrally located n margarita ville' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Staff Attitude: Train staff to be more welcoming and friendly towards guests. This can help create a more positive atmosphere and make guests feel more comfortable. 2. Cleanliness: Enhance the cleanliness of rooms to meet or exceed guest expectations. This includes regular cleaning, maintenance, and upkeep of all facilities. 3. Early Check-in: Review our early check-in policy and consider making it more flexible or offering it at no additional cost. 4. Room Assignment: Improve the process for assigning rooms to ensure that guests are placed in clean and suitable accommodations upon arrival."
6310," A customer left us a 1-star review: 'horrible! n ncustomer service bad, room service sucks! nmy room had no ac, called the service department, they send a repair 6 hours later while i'm sleeping at 2 am, in the freaking morning. then, he comes back 7am, hello. non top of that i got charged a fee of 154, for a spa fee and what ever fees. ni purchased this hotel from hawaiian air package who, i found out hawaiian air sold it to orbit. .which they charged a fee that wasn't told to me by hawaiian until i was at the hotel stuck. ndon't book with hawaiian package deal, shouldve gone straight to orbit...i paid 1967.00, for a shitty room and an air fare, no first class was available or premier seating so this was the lowest flight but i paid top dollars for a piece of shit room!' The customer feels annoyance, fear, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'horrible! n ncustomer service bad, room service sucks! nmy room had no ac, called the service department, they send a repair 6 hours later while i'm sleeping at 2 am, in the freaking morning. then, he comes back 7am, hello. non top of that i got charged a fee of 154, for a spa fee and what ever fees. ni purchased this hotel from hawaiian air package who, i found out hawaiian air sold it to orbit. .which they charged a fee that wasn't told to me by hawaiian until i was at the hotel stuck. ndon't book with hawaiian package deal, shouldve gone straight to orbit...i paid 1967.00, for a shitty room and an air fare, no first class was available or premier seating so this was the lowest flight but i paid top dollars for a piece of shit room!' The customer feels annoyance, fear, disgust. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the inconvenience: Acknowledge the issues they faced, such as poor customer service, room service problems, and unexpected fees. Express sincere regret for their negative experience. 2. Address the specific issues: - Customer service: Improve training for staff to ensure they are equipped to handle customer complaints effectively and professionally. - Room service: Ensure all rooms are thoroughly inspected before guests arrive, and promptly address any issues that arise during their stay. - AC issue: Implement a more efficient system for responding to maintenance requests, especially during late hours."
2224," A customer left us a 2-star review: 'not worth the time money. the only thing that's good is their signature, pineapple cocktail drink. i got the off menu wagyu and i can definitely say it wasn't a prime wagyu taste texture is completely different don't even bother trying. n ngot their maque choix corn the crab cake. if you've tasted mastro's cream corn, then you will be disappointed with this maque choix corn. unfortunately, i haven't tasted crab cakes that makes me want more, this crab cake wasn't any different. n nmy significant other tasted my wagyu said, i taste only charcoal. he was right, but i think it was just the slice he tasted that was more burnt. n nthe customer service was definitely a 5 star, hostess waitress were friendly. n ni'll probably come by here for the pineapple cocktail to be in a little more classier environment, away from the drunkards.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'not worth the time money. the only thing that's good is their signature, pineapple cocktail drink. i got the off menu wagyu and i can definitely say it wasn't a prime wagyu taste texture is completely different don't even bother trying. n ngot their maque choix corn the crab cake. if you've tasted mastro's cream corn, then you will be disappointed with this maque choix corn. unfortunately, i haven't tasted crab cakes that makes me want more, this crab cake wasn't any different. n nmy significant other tasted my wagyu said, i taste only charcoal. he was right, but i think it was just the slice he tasted that was more burnt. n nthe customer service was definitely a 5 star, hostess waitress were friendly. n ni'll probably come by here for the pineapple cocktail to be in a little more classier environment, away from the drunkards.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality of Off-Menu Items: Ensure that off-menu items, such as the Wagyu steak, meet the customer's expectations in terms of taste and texture. This may involve improving the sourcing, preparation, or cooking methods. 2. Accuracy of Descriptions: If the Wagyu steak is not prime, we should reevaluate the descriptions provided for our menu items to ensure they accurately reflect the quality of the dish."
4428," A customer left us a 1-star review: 'all subway foods probably taste the same the main difference is service. some subways are incredibly slow, some places are dirty, etc. what got me at this one was that the person making the sandwich put the lid for one of the food troughs on top of the plastic that separates the food from the customer, and it slid off and landed on the floor where customers walk in. on my way out i picked it up and handed it to the person and she put it right on the food! i will not be returning to this subway.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'all subway foods probably taste the same the main difference is service. some subways are incredibly slow, some places are dirty, etc. what got me at this one was that the person making the sandwich put the lid for one of the food troughs on top of the plastic that separates the food from the customer, and it slid off and landed on the floor where customers walk in. on my way out i picked it up and handed it to the person and she put it right on the food! i will not be returning to this subway.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your Subway, consider the following steps: 1. Enhance Cleanliness: Ensure the store is always clean and hygienic, with special attention to food preparation areas and customer walkways. 2. Improve Speed of Service: Train staff to work efficiently without compromising on quality. This includes reducing wait times and ensuring orders are prepared quickly and accurately. 3. Staff Training: Provide regular training sessions to educate employees on proper food handling procedures, including the correct use of equipment and maintaining a clean workspace. 4. Customer Service: Encourage staff to be friendly, attentive, and responsive to customer needs."
9858," A customer left us a 3-star review: 'i used to love this place. i've been going here for 2 years and always loved the service and the staff. last 3 visits were disappointing at best. i get gel manicures and they have lasted almost 3 weeks. the last 3 barely made it a week. not sure what changed but they lost me. they charge to much for subpar work.' The customer feels disappointment, love, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i used to love this place. i've been going here for 2 years and always loved the service and the staff. last 3 visits were disappointing at best. i get gel manicures and they have lasted almost 3 weeks. the last 3 barely made it a week. not sure what changed but they lost me. they charge to much for subpar work.' The customer feels disappointment, love, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and potentially win them back, consider the following steps: 1. Acknowledge their feedback: Respond to the review, thank them for their continued patronage over the past two years, and express regret for the recent disappointing visits. 2. Investigate the issue: Inquire with the staff members who worked on the customer's gel manicures during the last three visits to understand if there have been any changes in techniques, materials, or processes that may have contributed to the shorter lasting manicures."
7807," A customer left us a 3-star review: 'after a great dinner, had tickets to go the club, either this place is always packed or i came on the night where dj afrojack was playing and is probably one of the popular dj's playing in vegas right now. needless to say... expect to stand like sardines and smell like one afterwards. i admit it, i can't see at night, probably the worse is at night walking into a dark, foggy, confetti club can be a bit tricky and scary. guys, when a girl looks at you for a split second, it doesn't mean they want you, also with the music blaring so loud, don't expect to get a name, where are you from and which hotel your staying?just stick with smiling and dancing without any strings attached. love the house music. it's just waayyy too crowded to be on the floor, i ended up along the stairs dancing to the wall. cause if i dare to stare at anyone, they attach to you like glue the whole entire night. so many choices of nightclubs, this one is rated 2, since we were having dinner here and we only were staying one night, it was fun to get my groove on.' The customer feels fear, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'after a great dinner, had tickets to go the club, either this place is always packed or i came on the night where dj afrojack was playing and is probably one of the popular dj's playing in vegas right now. needless to say... expect to stand like sardines and smell like one afterwards. i admit it, i can't see at night, probably the worse is at night walking into a dark, foggy, confetti club can be a bit tricky and scary. guys, when a girl looks at you for a split second, it doesn't mean they want you, also with the music blaring so loud, don't expect to get a name, where are you from and which hotel your staying?just stick with smiling and dancing without any strings attached. love the house music. it's just waayyy too crowded to be on the floor, i ended up along the stairs dancing to the wall. cause if i dare to stare at anyone, they attach to you like glue the whole entire night. so many choices of nightclubs, this one is rated 2, since we were having dinner here and we only were staying one night, it was fun to get my groove on.' The customer feels fear, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Crowd Management: Implement a more effective crowd management system to ensure the club is less crowded, especially during high-profile DJ events. This could involve limiting the number of tickets sold, or designating specific nights for popular DJs. 2. Improve Lighting: Enhance the lighting in the club to make it less dark and foggy, which could help reduce the customer's fear and disorientation when navigating the club at night. 3. Sound Control: Reduce the volume of the music to a level that allows for clearer communication between patrons."
6842," A customer left us a 3-star review: 'as far as chinese buffets go, this is one of the best. however, the downside to that is the price you'll be paying about 14 per person plus the cost of sodas if you want them . if this was 5 cheaper, i would've given them 4 stars. regardless, it's a fun place to go to. n none of my favorite things about this place is that they just have an enormous selection of different foods. they have lots of the standard chinese buffet foods you would expect, but they also have sushi, a few different kinds of buns and dumplings, and then just random things that i would assume are fairly authentic. i've had pig ears, chicken feet, and jellyfish here, so if you want to try something new or disturb your squeamish friends, you have a lot of opportunity for that. last time i went they didn't have any jellyfish out which was disappointing because honestly, jellyfish is pretty delicious. if they have it while you're there, try it out. n nthere are generally a lot of asian people at phoenix palace buffet, which to me seems like a good sign that this is at least semi authentic. also, they have a gigantic space in their building and have way, way too much seating, so you shouldn't have to worry about trying to find enough chairs and tables for a large group. n none last thing don't forget to try the lotus seed paste buns. they're a semi sweet dessert bun and they're awesome.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'as far as chinese buffets go, this is one of the best. however, the downside to that is the price you'll be paying about 14 per person plus the cost of sodas if you want them . if this was 5 cheaper, i would've given them 4 stars. regardless, it's a fun place to go to. n none of my favorite things about this place is that they just have an enormous selection of different foods. they have lots of the standard chinese buffet foods you would expect, but they also have sushi, a few different kinds of buns and dumplings, and then just random things that i would assume are fairly authentic. i've had pig ears, chicken feet, and jellyfish here, so if you want to try something new or disturb your squeamish friends, you have a lot of opportunity for that. last time i went they didn't have any jellyfish out which was disappointing because honestly, jellyfish is pretty delicious. if they have it while you're there, try it out. n nthere are generally a lot of asian people at phoenix palace buffet, which to me seems like a good sign that this is at least semi authentic. also, they have a gigantic space in their building and have way, way too much seating, so you shouldn't have to worry about trying to find enough chairs and tables for a large group. n none last thing don't forget to try the lotus seed paste buns. they're a semi sweet dessert bun and they're awesome.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Offer a more competitive pricing structure, especially for larger groups or regular customers. 2. Maintain a consistent supply of popular items, such as jellyfish, to meet customer expectations. 3. Consider offering a wider variety of beverage options, including non-alcoholic drinks like tea or juice, to reduce the perceived cost of dining at the buffet. 4. Highlight the unique and authentic dishes offered at the buffet, such as pig ears, chicken feet, and jellyfish, to attract customers seeking new culinary experiences."
3725," A customer left us a 1-star review: 'i brought a bunch of seasonally appropriate maternity clothes here, all in very nice condition. they would not take any of it because apparently everything was out of style, even pieces i had purchased less than a year ago. i was unaware that maternity tshirts actually went out of style that quickly! n nthey did offer me 4.75 for an unopened box of 4 bottles, a woombie and 5 very nice swaddles sleep sacks. no thanks! i can do much better selling them myself. i will never take my things here or shop here. what a waste of my time. n ni was able to take all this clothing to tiny wardrobe. the woman there welcomed me nicely, looked through my clothes and decided to take everything. i will absolutely go back there, but not kid 2 kid.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i brought a bunch of seasonally appropriate maternity clothes here, all in very nice condition. they would not take any of it because apparently everything was out of style, even pieces i had purchased less than a year ago. i was unaware that maternity tshirts actually went out of style that quickly! n nthey did offer me 4.75 for an unopened box of 4 bottles, a woombie and 5 very nice swaddles sleep sacks. no thanks! i can do much better selling them myself. i will never take my things here or shop here. what a waste of my time. n ni was able to take all this clothing to tiny wardrobe. the woman there welcomed me nicely, looked through my clothes and decided to take everything. i will absolutely go back there, but not kid 2 kid.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could: 1. Train our staff to be more flexible and understanding when it comes to accepting donations, especially when the items are in good condition and seasonally appropriate. 2. Review and update our donation acceptance policy to be more customer-friendly, ensuring that items are not rejected based on style or age, as long as they are in good condition. 3. Offer a more competitive buy-back or trade-in program for maternity clothes, to encourage customers to bring their items back to us. 4. Improve communication with customers about the reasons for rejecting certain items, and offer fair compensation for items we are unable to accept."
9190," A customer left us a 3-star review: 'the pork at queen city q is hand pulled slow roasted bone in pork butt, and it makes for a sandwich that's tender and juicy. the meat is piled high and topped with a lightly dressed cider cilantro slaw. n nwhile we noshed, chef dan boone gibson chatted with us about the evolution of the restaurant. boone's laid back, down to earth demeanor transfixed us all it felt like we were sitting on his back porch drinking sweet tea as we chatted about his mom's baked beans and his aunt nell's mac and cheese. n ni'm a big fan of sonya's salad with shrimp. n ni'm not a big fan of the service, which is consistently lacking.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'the pork at queen city q is hand pulled slow roasted bone in pork butt, and it makes for a sandwich that's tender and juicy. the meat is piled high and topped with a lightly dressed cider cilantro slaw. n nwhile we noshed, chef dan boone gibson chatted with us about the evolution of the restaurant. boone's laid back, down to earth demeanor transfixed us all it felt like we were sitting on his back porch drinking sweet tea as we chatted about his mom's baked beans and his aunt nell's mac and cheese. n ni'm a big fan of sonya's salad with shrimp. n ni'm not a big fan of the service, which is consistently lacking.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on enhancing our service by: 1. Training staff to be more attentive and responsive to customer needs, ensuring a consistent level of service. 2. Implementing a system for tracking orders and tables to prevent delays or errors in service. 3. Providing clear and concise communication about menu items, specials, and any changes that may affect the customer's dining experience. 4. Offering follow-up communication after the visit to gather feedback and address any concerns or issues that may have arisen during the meal."
7073," A customer left us a 3-star review: 'good place to eat or get a beer for happy hour. they have many classic irish dishes, burgers, and sandwiches. sweet potato fries are quite tasty. nice location right on mill avenue with patio.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'good place to eat or get a beer for happy hour. they have many classic irish dishes, burgers, and sandwiches. sweet potato fries are quite tasty. nice location right on mill avenue with patio.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience and potentially increase their rating, consider the following improvements: 1. Enhance the ambiance: Since the customer appreciates the location, consider investing in minor improvements to the decor, lighting, or music to create a more inviting and enjoyable atmosphere. 2. Consistency in food quality: Maintain the quality of the sweet potato fries and other popular dishes to ensure they meet the customer's expectations every time they visit. 3. Staff training: Train your staff to provide friendly, attentive, and efficient service, making customers feel valued and appreciated."
4967," A customer left us a 1-star review: 'i too did my research on mattress underground and ended up buying the 12 bamboo bliss mattress with the exchangeable comfort layer because after all, we were buying a mattress online that we didn't have the opportunity to test out. n nafter an email with their sales manager, we settled on the level 3 firmness. when we got the mattress, we realized it was too soft it hurt both my and my husband's back and decided to exchange it for their firmest level. brooklyn bedding initially charge you 300 to exchange, but then refund you 225 once they receive the initial comfort layers. n naside from the fact that their firmest level isn't very firm, the layers we received in exchange were damaged and dirty. i took pictures and emailed the sales manager and was ignored. can't recommend them and i hope to warn others to stay away.' The customer feels realization, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i too did my research on mattress underground and ended up buying the 12 bamboo bliss mattress with the exchangeable comfort layer because after all, we were buying a mattress online that we didn't have the opportunity to test out. n nafter an email with their sales manager, we settled on the level 3 firmness. when we got the mattress, we realized it was too soft it hurt both my and my husband's back and decided to exchange it for their firmest level. brooklyn bedding initially charge you 300 to exchange, but then refund you 225 once they receive the initial comfort layers. n naside from the fact that their firmest level isn't very firm, the layers we received in exchange were damaged and dirty. i took pictures and emailed the sales manager and was ignored. can't recommend them and i hope to warn others to stay away.' The customer feels realization, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Address the issue of the mattress being too soft: Offer a solution such as providing a more firm mattress option at no additional cost, or offering a full refund if the customer is not satisfied. 2. Improve communication with customers: Respond promptly to customer inquiries and concerns, and provide clear and concise information about the exchange process. 3. Ensure the quality of the mattress and exchange layers: Inspect and clean all mattresses and exchange layers before shipping to customers, and offer replacements if any damage or dirt is found."
3535," A customer left us a 1-star review: 'uw health monona is the worst clinic in the world. i finally left after waiting an hour to see my doctor. they are incompent and don't care how much of their patients time they waste' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'uw health monona is the worst clinic in the world. i finally left after waiting an hour to see my doctor. they are incompent and don't care how much of their patients time they waste' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at UW Health Monona, consider the following steps: 1. Apologize for the inconvenience: Acknowledge the customer's frustration and express regret for the long wait time. 2. Offer a solution: Provide an explanation for the delay and offer a solution, such as a priority appointment or a compensation for the wait. 3. Address the competence issue: Investigate the complaint about incompetence and take appropriate action if necessary. This may involve additional training for staff or reevaluating the clinic's processes."
990," A customer left us a 2-star review: 'its rare that i go to a sushi restaurant and not finish at least one of the rolls that i ordered. i was not a fan. everything had some strange spice in it that made the taste a bit off putting. including the ginger dressing on the salad very very odd and not at all what i was expecting wanting. n nthe gyoza was probably the best thing we ordered. salads were strange with the neon orange dressing. 3 sushi rolls sweet 18, charlie roll, spicy lover were just mediocre at best with odd sauces, they were falling apart, etc. not impressed. n nnot to mention the service on the restaurant side was sub par. when taking our order, the guy grabbed the sushi paper out of my husbands hand and ran away. didn't even look at it usually they'll look it over to make sure they see everything nope snatched it out of his hand and took off! we had to ask for napkins, had to ask for plates, had to ask for silverware chopsticks, had to ask for refills of iced tea after our glasses sat empty at the edge of the table for 10 minutes, had to ask for sweetener for said tea and he handed us 2 packets at a time. n ni'd come back for drinks at the bar but otherwise i'll get my sushi somewhere else.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'its rare that i go to a sushi restaurant and not finish at least one of the rolls that i ordered. i was not a fan. everything had some strange spice in it that made the taste a bit off putting. including the ginger dressing on the salad very very odd and not at all what i was expecting wanting. n nthe gyoza was probably the best thing we ordered. salads were strange with the neon orange dressing. 3 sushi rolls sweet 18, charlie roll, spicy lover were just mediocre at best with odd sauces, they were falling apart, etc. not impressed. n nnot to mention the service on the restaurant side was sub par. when taking our order, the guy grabbed the sushi paper out of my husbands hand and ran away. didn't even look at it usually they'll look it over to make sure they see everything nope snatched it out of his hand and took off! we had to ask for napkins, had to ask for plates, had to ask for silverware chopsticks, had to ask for refills of iced tea after our glasses sat empty at the edge of the table for 10 minutes, had to ask for sweetener for said tea and he handed us 2 packets at a time. n ni'd come back for drinks at the bar but otherwise i'll get my sushi somewhere else.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on several key areas: 1. Food Quality: Address the issue of unusual spices in dishes by offering a variety of options with adjustable spice levels. Ensure that rolls are freshly prepared and don't fall apart. 2. Ginger Dressing: Revisit the recipe for the ginger dressing to make it more traditional and less surprising for customers. 3. Service: Train staff to pay attention to details, such as checking orders carefully, providing necessary items promptly, and maintaining a friendly and attentive demeanor."
4495," A customer left us a 1-star review: 'easily the worst thai food i've ever had. my medium pad see ew wasn't just lacking spice it was completely devoid of any flavor whatsoever, except perhaps for a vague whiff of wet dog. the spring rolls were a mealy disappointment. even the thai beef salad was like eating air. avoid this place at all costs.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'easily the worst thai food i've ever had. my medium pad see ew wasn't just lacking spice it was completely devoid of any flavor whatsoever, except perhaps for a vague whiff of wet dog. the spring rolls were a mealy disappointment. even the thai beef salad was like eating air. avoid this place at all costs.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? 1. Address the customer's concerns directly: Acknowledge the negative review and apologize for the poor experience. 2. Investigate the issue: Check the preparation and quality of the dishes mentioned, particularly the Pad See Ew, spring rolls, and Thai beef salad. 3. Offer a solution: Offer a complimentary meal or discount on their next visit to make up for the unsatisfactory experience. 4. Improve communication: Train staff to ask customers about their preferred level of spice and flavor preferences to ensure dishes are prepared to their liking."
2660," A customer left us a 2-star review: 'granted, we had the limited special menu on halloween, but the burgers were literally inedible, the fries were ok. the lasagna was good, but i think i actually chipped a tooth on the garlic bread. n the cook tried to make up the fact that the booburgers with cheese didn't come with cheese, either set, as we had the first replace, with a bread pudding. the dessert was good, which was nice, as the rest was grostesque. n it would have been a 1 if not for the bread pudding. n crossed my mind it was a halloween trick, cause it was not a treat!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'granted, we had the limited special menu on halloween, but the burgers were literally inedible, the fries were ok. the lasagna was good, but i think i actually chipped a tooth on the garlic bread. n the cook tried to make up the fact that the booburgers with cheese didn't come with cheese, either set, as we had the first replace, with a bread pudding. the dessert was good, which was nice, as the rest was grostesque. n it would have been a 1 if not for the bread pudding. n crossed my mind it was a halloween trick, cause it was not a treat!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality of Main Dishes: Improve the quality and consistency of the burgers, especially the Booburgers with cheese, to ensure they are edible and meet customer expectations. 2. Food Presentation: Ensure that all dishes are presented correctly, including the inclusion of promised items such as cheese on the Booburgers. 3. Garlic Bread: Address the issue of hard or potentially harmful garlic bread to prevent customer discomfort or injury. 4. Communication: Improve communication with customers about menu changes, especially during special events like Halloween."
1960," A customer left us a 2-star review: 'i really wanted to like this place b c i heard so much about it and i gave it 3 go arounds....but i just get can't. the burritos are ok and i would have agree with the other reviewer on the amount of rice i received during all 3 visits. and given the prices, just the salsa bar won't be bringing me back. i'd have to say that i like moe's southwestern better, and you get chips. place and location are cool, but that was about it for me.' The customer feels desire, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i really wanted to like this place b c i heard so much about it and i gave it 3 go arounds....but i just get can't. the burritos are ok and i would have agree with the other reviewer on the amount of rice i received during all 3 visits. and given the prices, just the salsa bar won't be bringing me back. i'd have to say that i like moe's southwestern better, and you get chips. place and location are cool, but that was about it for me.' The customer feels desire, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Improve the quality of the burritos: The customer mentioned that the burritos are ""ok,"" suggesting room for improvement. Consider enhancing the taste, texture, or ingredients to make the burritos more appealing. 2. Address the salsa bar issue: The customer felt that the salsa bar alone was not worth the price. Offer a variety of unique, high-quality salsas or sauces to make the salsa bar more enticing. 3. Offer complimentary chips: The customer mentioned that they prefer Moe's Southwestern Grill, which offers chips."
5600," A customer left us a 1-star review: 'i bought a groupon for this place because my regular hairstylist's dad was real sick. ni was ten minutes late for my appointment which i called to give them a heads up about. when i got there the receptionist said the stylist had just run to starbucks. nwhen she walked in, she said, is this it? meaning her appointment and the receptionist said yes. first of all, this??? is this it? um, i'm a human being thanks. nthen, she never introduced herself, i still don't know her name, and she wasn't very chatty at all like i'm used to hairstylists usually being. she made it sound like my ten minutes was a huge inconvenience for her. i finally had to break the ice and start talking to her which she did talk to me, but still didn't really engage. nthe salon itself is really nice. their hair washing stations are super comfortable and don't hurt your neck at all. oh but did i mention she washed my hair with cold water? brr!! i won't go back.' The customer feels gratitude, confusion, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i bought a groupon for this place because my regular hairstylist's dad was real sick. ni was ten minutes late for my appointment which i called to give them a heads up about. when i got there the receptionist said the stylist had just run to starbucks. nwhen she walked in, she said, is this it? meaning her appointment and the receptionist said yes. first of all, this??? is this it? um, i'm a human being thanks. nthen, she never introduced herself, i still don't know her name, and she wasn't very chatty at all like i'm used to hairstylists usually being. she made it sound like my ten minutes was a huge inconvenience for her. i finally had to break the ice and start talking to her which she did talk to me, but still didn't really engage. nthe salon itself is really nice. their hair washing stations are super comfortable and don't hurt your neck at all. oh but did i mention she washed my hair with cold water? brr!! i won't go back.' The customer feels gratitude, confusion, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Punctuality: Ensure stylists are on time for appointments and communicate any delays promptly to customers. 2. Professionalism: Train stylists to greet customers warmly, introduce themselves, and engage in friendly conversation. 3. Empathy: Teach stylists to be understanding and accommodating, especially when customers have extenuating circumstances. 4. Comfort: Maintain the cleanliness and comfort of the salon, including the temperature of the water used for hair washing."
6347," A customer left us a 1-star review: 'i live at panera in orlando fl. i got the pick 2 as usual.. asian chicken and chicken noodle soup. first of all they don't have sour dough bread here just plain rolls yuk and the lettuce was old i have to pick though to get a decent bite and the soup was luke warm. very disappointed. the only nice thing about this place was the friendly workers. not worth the drive here' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i live at panera in orlando fl. i got the pick 2 as usual.. asian chicken and chicken noodle soup. first of all they don't have sour dough bread here just plain rolls yuk and the lettuce was old i have to pick though to get a decent bite and the soup was luke warm. very disappointed. the only nice thing about this place was the friendly workers. not worth the drive here' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality of Food: Ensure that the food is fresh, hot, and of high quality. This includes using fresh ingredients, maintaining proper food storage, and regularly checking the food for quality. 2. Bread Selection: Offer a variety of bread options, including sourdough, to cater to different customer preferences. 3. Cleanliness: Pay close attention to the cleanliness of the restaurant, particularly the lettuce and soup, which the customer mentioned were issues in their review."
8025," A customer left us a 3-star review: 'the sign for this place is creepy. giant face of the owner surrounded by butterflies. very odd, but at least i knew i was walking into a family owned establishment. nservice is good once you get past the front desk chick. pretty sure they need to educate her as to what a hostess actually does. nd u00e9cor is festive, perhaps a bit overdone, but not to the point of being ridiculous. booths could use some fixing up. i had the delightful choice of either sinking into an enormous hole where the springs had given out, or perching on top of an overstuffed mound. i chose to perch. nfood was, meh. i got the 9, a taco and enchilada with beans and rice. the chicken was so dry and yet dripping with grease. beans had zero taste, like paste, only paste might have taste. the husband got the fajitas which were excellent, but they cook the tortillas so much you can hardly wrap them. we also had the guacamole, which was very good and made fresh in front of us, but not worth 8. nthe bill with guac, entrees, and sodas came to 44 plus tip. so a 50 meal. not worth it in my opinion. i'm not against coming back and trying different entrees. but the prices might sway me on that in the end. n nok. my one major complaint. the music. they have a live mariachi band playing in the dining room. they're quite good, but my gawd they are loud. we couldn't hold a conversation most of the time. i got so sick of shouting huh?? to my husband. plus i think all that noise and added stress really affects one's digestion. take it into the bar perhaps.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'the sign for this place is creepy. giant face of the owner surrounded by butterflies. very odd, but at least i knew i was walking into a family owned establishment. nservice is good once you get past the front desk chick. pretty sure they need to educate her as to what a hostess actually does. nd u00e9cor is festive, perhaps a bit overdone, but not to the point of being ridiculous. booths could use some fixing up. i had the delightful choice of either sinking into an enormous hole where the springs had given out, or perching on top of an overstuffed mound. i chose to perch. nfood was, meh. i got the 9, a taco and enchilada with beans and rice. the chicken was so dry and yet dripping with grease. beans had zero taste, like paste, only paste might have taste. the husband got the fajitas which were excellent, but they cook the tortillas so much you can hardly wrap them. we also had the guacamole, which was very good and made fresh in front of us, but not worth 8. nthe bill with guac, entrees, and sodas came to 44 plus tip. so a 50 meal. not worth it in my opinion. i'm not against coming back and trying different entrees. but the prices might sway me on that in the end. n nok. my one major complaint. the music. they have a live mariachi band playing in the dining room. they're quite good, but my gawd they are loud. we couldn't hold a conversation most of the time. i got so sick of shouting huh?? to my husband. plus i think all that noise and added stress really affects one's digestion. take it into the bar perhaps.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can address the following points: 1. Signage: Consider updating the sign to be less creepy or unusual, while still maintaining a unique identity. 2. Hostess training: Provide additional training to the hostess on her role and responsibilities, ensuring she understands the importance of her position in setting the tone for the dining experience. 3. Booth maintenance: Inspect and repair booths to ensure they are comfortable and functional for customers. 4. Food quality: Improve the quality of the chicken by ensuring it is properly cooked, neither dry nor greasy. Enhance the taste of the beans by adding seasonings or fresh ingredients."
849," A customer left us a 2-star review: 'if you are expecting a rebate, it may be best to contact the company once the stated 12 week waiting period is over and the rebate has not arrived. be prepared to get an answer and not be able to communicate beyond that. my rebate came after 15 weeks and my contacting the company by email to ask the status. i received an email response telling me i would get it in about 10 days. when i asked for more information, i did not get a response. i did get the rebate in about 10 days.' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'if you are expecting a rebate, it may be best to contact the company once the stated 12 week waiting period is over and the rebate has not arrived. be prepared to get an answer and not be able to communicate beyond that. my rebate came after 15 weeks and my contacting the company by email to ask the status. i received an email response telling me i would get it in about 10 days. when i asked for more information, i did not get a response. i did get the rebate in about 10 days.' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Improve Communication: Keep customers informed about the status of their rebate throughout the 12-week waiting period. Regular updates can help manage customer expectations and reduce frustration. 2. Enhance Customer Service: Provide a more responsive and helpful customer service team. When customers reach out with questions or concerns, ensure they receive timely and detailed responses. 3. Streamline Rebate Process: Examine the rebate process for potential bottlenecks or delays. By streamlining the process, we can ensure rebates are delivered in a more timely manner."
4848," A customer left us a 1-star review: 'sorry, this place stinks!! n npaid 60. to take four starving teenagers to lunch, and then had to feed them again an hour later because they didn't finish the greasy gross mess from nathan's. n nwhere to start... n nchili on the chili cheese fries was disgusting. n nthe crinkle cut fries were over cooked and just plain yucky. n ncheeseburger bun was dry and flakey. n nchicken strips were all breaking, no chicken. n nhot dog? rather have pinks' The customer feels disgust, annoyance, embarrassment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'sorry, this place stinks!! n npaid 60. to take four starving teenagers to lunch, and then had to feed them again an hour later because they didn't finish the greasy gross mess from nathan's. n nwhere to start... n nchili on the chili cheese fries was disgusting. n nthe crinkle cut fries were over cooked and just plain yucky. n ncheeseburger bun was dry and flakey. n nchicken strips were all breaking, no chicken. n nhot dog? rather have pinks' The customer feels disgust, annoyance, embarrassment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on several key areas: 1. Food Quality: Ensure that the food is fresh, well-cooked, and presented attractively. Pay special attention to the quality of ingredients, especially in popular items like chili, fries, and buns. 2. Portion Size: Consider adjusting portion sizes to ensure that customers feel satisfied after a meal, especially when serving teenagers who may have larger appetites. 3. Cleanliness: Maintain a clean and hygienic environment, as this can greatly impact the taste and appearance of the food."
5152," A customer left us a 1-star review: 'don't eat here! had the thai salad and it was the saltiest and most disgusting salad ever. the chicken was dry and the lettuce seemed weeks old. i would stay clear of this place. the service was slow. it was ridiculously expensive, and the food was no where near worth it. mcdonalds would have been a better option.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'don't eat here! had the thai salad and it was the saltiest and most disgusting salad ever. the chicken was dry and the lettuce seemed weeks old. i would stay clear of this place. the service was slow. it was ridiculously expensive, and the food was no where near worth it. mcdonalds would have been a better option.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can take the following steps: 1. Apologize for the poor experience: Acknowledge their feedback and express regret for the subpar quality of the Thai salad and slow service. 2. Offer a solution: Provide a discount or complimentary meal on their next visit to make up for the unsatisfactory experience. 3. Address specific issues: Investigate the reasons for the overly salty salad, dry chicken, and old lettuce. Train staff to ensure proper food preparation and storage to maintain freshness and quality."
7331," A customer left us a 3-star review: 'i'm sorry but the mgm just doesn't have that wow factor. their theme is actually hard to decipher, other than the obvious huge lions. i mean, hard rock, caesars and bellagio....there's no question. there's an ambiance that oozes rocknroll, roman antiquity and italian renaissance. at mgm...they have a cheerleader, and it's cheerleader is a massive golden lion. i was upgraded to their west wing, and had a fabulous shower, but the rest of the room was nothing to write home about. it was a sorry sight from the window, just windows of the other rooms in the resort. certainly a downgrade from the fabulous view i had at treasure island a couple years ago of the whole damn south side of the strip. but i digress. it really seems like everything is a exceedingly long walk in comparison to the other hotels, and trust me, i know the resorts are huge in vegas, but mgm takes the cake. and even though they fill it with stores to distract you and have you ooooh and ahhing at its sheer beauty, nothing really caught my attention. the gaming room and their bars...again, nothing to really set it apart from the rest. the most enjoyable part of this hotel was the spa....i would not return.' The customer feels remorse, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i'm sorry but the mgm just doesn't have that wow factor. their theme is actually hard to decipher, other than the obvious huge lions. i mean, hard rock, caesars and bellagio....there's no question. there's an ambiance that oozes rocknroll, roman antiquity and italian renaissance. at mgm...they have a cheerleader, and it's cheerleader is a massive golden lion. i was upgraded to their west wing, and had a fabulous shower, but the rest of the room was nothing to write home about. it was a sorry sight from the window, just windows of the other rooms in the resort. certainly a downgrade from the fabulous view i had at treasure island a couple years ago of the whole damn south side of the strip. but i digress. it really seems like everything is a exceedingly long walk in comparison to the other hotels, and trust me, i know the resorts are huge in vegas, but mgm takes the cake. and even though they fill it with stores to distract you and have you ooooh and ahhing at its sheer beauty, nothing really caught my attention. the gaming room and their bars...again, nothing to really set it apart from the rest. the most enjoyable part of this hotel was the spa....i would not return.' The customer feels remorse, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience at MGM, we could consider the following improvements: 1. Clarify the hotel's theme: The customer found it hard to decipher the theme of the hotel. We could provide more information about the hotel's unique features and history to help customers understand the MGM's identity. 2. Enhance the room ambiance: The customer was satisfied with the shower but felt the rest of the room was unremarkable. We could focus on improving the overall design and decor of the rooms to create a more memorable experience. 3. Improve the resort view: The customer missed the view they had at Treasure Island."
2857," A customer left us a 2-star review: 'i really want to like this place. it has great decor and decent food but service is poor. i've been multiple times and it has gotten worse. there is an uncomfortable clikcy vibe. the staff is often behind the bar getting drinks non alcoholic and eating and joking in front of customers or with their friends that have come in to the bar to visit. the main bartender manager ? tends to spend a lot of time conversing with his friends that have come in, the other staff from the kitchen or women he is flirting with to the exclusion of other patrons. i won't go back.' The customer feels disappointment, admiration, desire. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i really want to like this place. it has great decor and decent food but service is poor. i've been multiple times and it has gotten worse. there is an uncomfortable clikcy vibe. the staff is often behind the bar getting drinks non alcoholic and eating and joking in front of customers or with their friends that have come in to the bar to visit. the main bartender manager ? tends to spend a lot of time conversing with his friends that have come in, the other staff from the kitchen or women he is flirting with to the exclusion of other patrons. i won't go back.' The customer feels disappointment, admiration, desire. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve Service Quality: Ensure that all staff members are attentive, prompt, and professional. They should prioritize serving customers over personal conversations. 2. Address the 'Clicky' Vibe: Create a welcoming and inclusive environment for all customers. Staff should avoid engaging in personal conversations during work hours, especially when customers are present. 3. Enhance Communication Skills: Train staff to communicate effectively and respectfully with customers. This includes listening to customer concerns and addressing them promptly."
7212," A customer left us a 3-star review: 'i had brunch here and found the food to be pretty average. i am not sure if i was supposed to order a specific breakfast item but i went with the daily special omelet which had filet. it tasted fine but wasn't anything to write home about. the omelet was actually quite bland and lacked seasoning. i also didn't enjoy the beignets as they were way too sweet and weren't moist enough.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i had brunch here and found the food to be pretty average. i am not sure if i was supposed to order a specific breakfast item but i went with the daily special omelet which had filet. it tasted fine but wasn't anything to write home about. the omelet was actually quite bland and lacked seasoning. i also didn't enjoy the beignets as they were way too sweet and weren't moist enough.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Enhance menu clarity: Provide more detailed descriptions of dishes, especially specials, to help customers make informed choices. 2. Improve seasoning: Ensure that our dishes are well-seasoned and flavorful, especially the omelets. 3. Adjust beignet recipe: Adjust the sweetness level and moisture content of the beignets to better suit customer preferences. 4. Staff training: Train staff on menu items, including specials, to answer customer questions effectively and provide recommendations if needed."
4817," A customer left us a 1-star review: 'the worst food i've ever had. service was okay he only check on us twice, warm soda had to nwater it down with ice to make it cold. our food sucked. just yucky good. huge plates. just yucky food. pictures does lie. what looks good is not always good. my husband was like we should of went to fat burger!! lol.' The customer feels amusement, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the worst food i've ever had. service was okay he only check on us twice, warm soda had to nwater it down with ice to make it cold. our food sucked. just yucky good. huge plates. just yucky food. pictures does lie. what looks good is not always good. my husband was like we should of went to fat burger!! lol.' The customer feels amusement, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Improve the taste and quality of our food to meet customer expectations. This could involve revising recipes, sourcing better ingredients, or hiring a professional chef to oversee food preparation. 2. Beverage Service: Ensure that beverages are served at the correct temperature. This may involve investing in better refrigeration equipment for cold drinks and insulated containers for hot drinks. 3. Check-ins: Increase the frequency of check-ins to ensure that customers are satisfied with their meal and service. This can help address any issues promptly and improve the overall dining experience."
2788," A customer left us a 2-star review: 'a sad homage to the hilton name. 9.95 for 24 hours of .5 meg internet connection was the straw that broke the camels back. noisy air conditioning, a funny smell, analog cable on beautiful hd tvs. everything done half way. the only saving grace to this stay is the free parking and shuttle service to the airport. even at the discounted rate we paid, not super satisfied.' The customer feels disappointment, sadness, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'a sad homage to the hilton name. 9.95 for 24 hours of .5 meg internet connection was the straw that broke the camels back. noisy air conditioning, a funny smell, analog cable on beautiful hd tvs. everything done half way. the only saving grace to this stay is the free parking and shuttle service to the airport. even at the discounted rate we paid, not super satisfied.' The customer feels disappointment, sadness, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Internet Connection: Upgrade the internet speed to meet customer expectations. A 500 Kbps connection may not be sufficient for today's digital needs. 2. Room Maintenance: Address the noise issue with the air conditioning and eliminate any funny smells in the room. 3. TV Services: Offer HD cable or streaming services instead of analog cable on HD TVs. 4. Quality of Service: Strive for excellence in all aspects of the service, ensuring that everything is done to the highest standard."
8845," A customer left us a 3-star review: 'the food was pretty decent. nothing really to rave home about though. my friends and i decided to eat here after riding the thrill rides since we didn't want to eat right before. we originally wanted to eat at the italian place next door, but they weren't open yet. nthree of us ordered the california chicken sandwich with onion rings and another ordered the appetizer sampler. hits the spot when you're really hungry, but i don't think it'd be my first choice if we weren't.' The customer feels neutral, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'the food was pretty decent. nothing really to rave home about though. my friends and i decided to eat here after riding the thrill rides since we didn't want to eat right before. we originally wanted to eat at the italian place next door, but they weren't open yet. nthree of us ordered the california chicken sandwich with onion rings and another ordered the appetizer sampler. hits the spot when you're really hungry, but i don't think it'd be my first choice if we weren't.' The customer feels neutral, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following actions: 1. Enhance food quality: Strive to make the food more exceptional, offering a taste that customers will rave about. This could involve improving recipes, sourcing higher-quality ingredients, or hiring a skilled chef. 2. Communicate opening hours: Ensure that the opening hours of the Italian restaurant next door are clearly displayed, so customers can make informed decisions about where to eat. 3. Offer a welcoming atmosphere: Create a warm and inviting environment that encourages customers to feel comfortable and relaxed, especially after experiencing thrill rides."
1017," A customer left us a 2-star review: 'when i dine on the strip i fully expect to be overcharged for everything. that is not the reason for my low review. i was skeptical after reviewing the menu before being seated. i should have jumped in the car and went to one of my usual hangouts but i was staying at the luxor and didn't want to leave the hotel. the menu is very boring. not a single signature dish. yes, it's a steak house but come on. to the food. we started with a caesar and a bowl of lobster bisque. the caesar, like everything else, lacked seasoning. it was passable, but barely. the soup was a little better. no where near enough lobster flavor but it was ok. it could have used a dash of cognac or something too. we shared the porterhouse. it came out before we were done with our salad and soup which was a complete turnoff. it was also under cooked. not just on the inside, but on the outside as well. the broiler they are using isn't hot enough. it doesn't put a nice char on the meat. the steak was also severly under seasoned. it was also a choice cut which i would bet was bought from larry's meats . at 58 bucks i felt violated. we also had the obligitory lobster mac and cheese. it was pretty good. finally, we sat at 6 45. when we received the check i presented a 15 dollar off coupon i was given when checking in. i was told it was not good after 7. i guess when you rely on tourists you don't have to go the extra mile. how is that working out for you vegas? in a few words, this place is a complete turn off.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'when i dine on the strip i fully expect to be overcharged for everything. that is not the reason for my low review. i was skeptical after reviewing the menu before being seated. i should have jumped in the car and went to one of my usual hangouts but i was staying at the luxor and didn't want to leave the hotel. the menu is very boring. not a single signature dish. yes, it's a steak house but come on. to the food. we started with a caesar and a bowl of lobster bisque. the caesar, like everything else, lacked seasoning. it was passable, but barely. the soup was a little better. no where near enough lobster flavor but it was ok. it could have used a dash of cognac or something too. we shared the porterhouse. it came out before we were done with our salad and soup which was a complete turnoff. it was also under cooked. not just on the inside, but on the outside as well. the broiler they are using isn't hot enough. it doesn't put a nice char on the meat. the steak was also severly under seasoned. it was also a choice cut which i would bet was bought from larry's meats . at 58 bucks i felt violated. we also had the obligitory lobster mac and cheese. it was pretty good. finally, we sat at 6 45. when we received the check i presented a 15 dollar off coupon i was given when checking in. i was told it was not good after 7. i guess when you rely on tourists you don't have to go the extra mile. how is that working out for you vegas? in a few words, this place is a complete turn off.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can address the following concerns: 1. Enhance menu offerings: Introduce signature dishes that set us apart from other steakhouses. 2. Improve seasoning: Ensure that all dishes are well-seasoned, especially the Caesar salad and steaks. 3. Train staff on promotions: Make sure our staff are aware of all promotions and can properly apply them, such as the 15 dollar off coupon. 4. Timing of food service: Ensure that food is served at an appropriate pace, allowing customers to enjoy their entire meal without feeling rushed."
9269," A customer left us a 3-star review: 'sadly, just average. having been here numerous times over the years, it is sad to watch the trendlines of price continually increasing, and quality steadily decreasing. the ambiance still is excellent, with a gorgeous physical layout that makes you quickly forget you're in a casino. the free appetizer plate of olives cheese bread is still generous, but it's downhill from there. perhaps i am being too harsh, as i remember how it used to be, but for the pricepoint they're arriving at, the quality isn't there. pasta dishes are the standard fair, and are of standard quality. good, but nothing exceptional. heirloom tomato salad was a huge disappointment w mealy tomatoes and buffalo mozzarella that tasted store bought. pork chop was also average nothing to complain about, but also nothing exceptional. highlight was the desert, with the molten chocolate cake reaching the average barrier, delivering exceptional taste and presentation.' The customer feels sadness, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'sadly, just average. having been here numerous times over the years, it is sad to watch the trendlines of price continually increasing, and quality steadily decreasing. the ambiance still is excellent, with a gorgeous physical layout that makes you quickly forget you're in a casino. the free appetizer plate of olives cheese bread is still generous, but it's downhill from there. perhaps i am being too harsh, as i remember how it used to be, but for the pricepoint they're arriving at, the quality isn't there. pasta dishes are the standard fair, and are of standard quality. good, but nothing exceptional. heirloom tomato salad was a huge disappointment w mealy tomatoes and buffalo mozzarella that tasted store bought. pork chop was also average nothing to complain about, but also nothing exceptional. highlight was the desert, with the molten chocolate cake reaching the average barrier, delivering exceptional taste and presentation.' The customer feels sadness, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality of Food: Enhance the quality of dishes, particularly the heirloom tomato salad and pasta dishes, to meet the customer's expectations. This could involve sourcing higher-quality ingredients, improving cooking techniques, or working with a new chef. 2. Consistency: Ensure that the quality of dishes is consistent across all meals, not just the free appetizer plate. This may require additional training for kitchen staff. 3. Price Point: Review the pricing strategy to ensure it is commensurate with the quality of food being served."
1522," A customer left us a 2-star review: 'the place is a dive. we came out because of the entertainment. we heard they do karaoke which was pretty good. this guy had every song ever made. that was the best part of the experience. n the d u00e9cor was american hodgepodge. nothing really seemed to go together. the chairs had a white or off white finish i couldn't tell which because they were dirty. one had dried mustard or melted cheese all over the back of it. the one bartender was nice and attentive. i do think she should refrain from singing karaoke while serving customers. it's kind of rude. n here's the real reason we won't be back. we arrived at 8 45. we ordered food and was told the kitchen closes at 9 00 and couldn't get anything on the menu. what kind of place has entertainment and closes the kitchen? i was looking forward to trying the el dorado burger, a 1 3 pound cheeseburger topped with a pile of pastrami. my suggestion if you go for the entertainment, is eat first or get there early.' The customer feels admiration, approval, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the place is a dive. we came out because of the entertainment. we heard they do karaoke which was pretty good. this guy had every song ever made. that was the best part of the experience. n the d u00e9cor was american hodgepodge. nothing really seemed to go together. the chairs had a white or off white finish i couldn't tell which because they were dirty. one had dried mustard or melted cheese all over the back of it. the one bartender was nice and attentive. i do think she should refrain from singing karaoke while serving customers. it's kind of rude. n here's the real reason we won't be back. we arrived at 8 45. we ordered food and was told the kitchen closes at 9 00 and couldn't get anything on the menu. what kind of place has entertainment and closes the kitchen? i was looking forward to trying the el dorado burger, a 1 3 pound cheeseburger topped with a pile of pastrami. my suggestion if you go for the entertainment, is eat first or get there early.' The customer feels admiration, approval, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Cleanliness: Ensure all furniture and dining areas are regularly cleaned and maintained, especially high-touch surfaces like chairs. 2. Kitchen Hours: Extend kitchen hours to accommodate customers who arrive later in the evening, especially if entertainment is a significant draw. Consider offering a limited late-night menu. 3. Decor: Improve the decor to create a more cohesive and appealing atmosphere. This could involve updating furniture, adding artwork, or rearranging the space."
6864," A customer left us a 3-star review: 'mediocre lunch spot. reasonably priced. i had the taco salad with carnitas pork , the salad seemed fresh and the pork was really good there just was not very much of it at all. the chips were cold and not very crunchy but fine. my husband had the steak burrito with no complaints. the service was fine and fast.' The customer feels neutral, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'mediocre lunch spot. reasonably priced. i had the taco salad with carnitas pork , the salad seemed fresh and the pork was really good there just was not very much of it at all. the chips were cold and not very crunchy but fine. my husband had the steak burrito with no complaints. the service was fine and fast.' The customer feels neutral, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quantity of food: Increase the portion size of the taco salad with carnitas pork to meet customer expectations. 2. Quality of chips: Ensure the chips are consistently warm, crispy, and fresh. 3. Consistency: Maintain a consistent level of quality across all menu items to avoid any discrepancies between dishes ordered by different customers. 4. Communication: Consider reaching out to the customer to acknowledge their feedback and express appreciation for their review."
5822," A customer left us a 1-star review: 'i came here for an eyelash extension deal and i got what i paid for. it was a 99 deal for a full set. needless to say my lashes look a mess. lashes typically last 4 weeks before you need a fill and less than two weeks later most of them have fallen off. and its not my lashes, its sub par glue that is being used. i've never had this issue before and i'm really upset that i wasted 115 after tip for lashes that have been falling off like crazy. i did everything right post care so there is no reason why this should be happening outside of shotty work in the first place. i can't vouch for how they do eyebrows but if my lashes are any indication i'll pass!' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i came here for an eyelash extension deal and i got what i paid for. it was a 99 deal for a full set. needless to say my lashes look a mess. lashes typically last 4 weeks before you need a fill and less than two weeks later most of them have fallen off. and its not my lashes, its sub par glue that is being used. i've never had this issue before and i'm really upset that i wasted 115 after tip for lashes that have been falling off like crazy. i did everything right post care so there is no reason why this should be happening outside of shotty work in the first place. i can't vouch for how they do eyebrows but if my lashes are any indication i'll pass!' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's disappointment and expressing empathy for their experience. 2. Offer a solution: Offer a complimentary re-do of the eyelash extension service, using high-quality glue and ensuring that a skilled technician performs the service. 3. Explain any necessary changes: Explain any changes that have been made to ensure the quality of the service, such as using a new brand of glue or training staff on proper application techniques."
1710," A customer left us a 2-star review: 'my pad thai was very sweet and had no discernible spice at all. the chicken seemed to be of low quality. i also ordered a side of fried rice which was bland and unappealing. finally, the mango smoothie which has been good in the past tasted like ice cream this time. n ni have never enjoyed the food on previous visits, but everyone raves about lulu's, so i keep trying to give it a chance. i am consistently let down, so i don't think i'll be visiting lulu's ever again.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'my pad thai was very sweet and had no discernible spice at all. the chicken seemed to be of low quality. i also ordered a side of fried rice which was bland and unappealing. finally, the mango smoothie which has been good in the past tasted like ice cream this time. n ni have never enjoyed the food on previous visits, but everyone raves about lulu's, so i keep trying to give it a chance. i am consistently let down, so i don't think i'll be visiting lulu's ever again.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Lulu's, consider the following steps: 1. Adjust the seasoning of the Pad Thai to reduce the sweetness and add more spice to cater to the customer's preference. 2. Improve the quality of the chicken used in dishes, ensuring it is fresh and of high quality. 3. Enhance the flavor of the fried rice by adding more seasonings and ingredients to make it more appealing. 4. Investigate the issue with the mango smoothie, as it should not taste like ice cream. This may involve checking the preparation process or the quality of ingredients used."
5890," A customer left us a 1-star review: 'i went to this location about july 1st hoping to get a relaxing massage,boy was i disappointed. what i received was bruising that was up and down my whole back and neck. the bruising could be seen for 4 days, although i had asked the masseuse to ease up ,it was an uncomfortable hour. the next day my back felt sore and after looking in a mirror ,i could see a lot of bruising. called brian the manager wanting my money back and he wanted to give me a gift certificate for another massage. i will not be going back and did not want a gift card for another visit. they have not returned my call to return my money,i don't believe they should be paid for a poor massage. they tell you they will get back to you and they don't,this has been going on for a month.the other manager that did not help me was joni t. nmassage envy spa at lake mead crossingmassage' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i went to this location about july 1st hoping to get a relaxing massage,boy was i disappointed. what i received was bruising that was up and down my whole back and neck. the bruising could be seen for 4 days, although i had asked the masseuse to ease up ,it was an uncomfortable hour. the next day my back felt sore and after looking in a mirror ,i could see a lot of bruising. called brian the manager wanting my money back and he wanted to give me a gift certificate for another massage. i will not be going back and did not want a gift card for another visit. they have not returned my call to return my money,i don't believe they should be paid for a poor massage. they tell you they will get back to you and they don't,this has been going on for a month.the other manager that did not help me was joni t. nmassage envy spa at lake mead crossingmassage' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, the following steps can be taken: 1. Acknowledge the customer's complaint and express empathy for their pain and inconvenience. 2. Investigate the incident to understand what went wrong during the massage session. This may involve speaking with the massage therapist involved and reviewing their training and techniques. 3. Implement changes to the massage techniques used to prevent similar incidents from happening in the future. This may include additional training for massage therapists or adjusting the pressure settings for customers who request a lighter touch. 4. Offer a genuine apology and a fair compensation for the customer's poor experience."
9425," A customer left us a 3-star review: 'really delicious food, prompt service, a wonderful meal. i chose the sampler plate which is a good way to get a nice variety of flavors. the food came out quite quickly and it was all very good. i like the decor, which is charming, particularly the tablecloths, which looked hand made. the music was great, although perhaps a little too loud.. it put a smile on my face. i will definitely be back.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'really delicious food, prompt service, a wonderful meal. i chose the sampler plate which is a good way to get a nice variety of flavors. the food came out quite quickly and it was all very good. i like the decor, which is charming, particularly the tablecloths, which looked hand made. the music was great, although perhaps a little too loud.. it put a smile on my face. i will definitely be back.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? To further enhance the customer's experience, consider the following suggestions: 1. Maintain the quality of the food and prompt service, as these aspects were appreciated. 2. Assess the volume of the music and adjust it to a level that allows customers to enjoy their meal while still maintaining a lively atmosphere. 3. If possible, offer an option for customers to control the volume of the music or provide headphones with a selection of music genres to cater to individual preferences. 4. Consider providing a feedback form or survey to gather more specific suggestions from customers, such as the decor and ambiance, to ensure continuous improvement."
8995," A customer left us a 3-star review: 'there's nothing wrong with sushi ko. unfortunately, when compared to the huge variety of sushi places in the immediate area, there's nothing special about this place, either. n nwhen a place has sushi in its name, you'd expect the sushi to be it's highlight, but sushi ko actually has bigger selection of cooked food that sticks out on its dinner menu. very little on the sushi menu looked like something i had to try, and even less looked unique. also, if you are a sushi novice, be prepared to ask the server a lot of questions, because there is very little explanation of what's in the rolls. n nwe had the tuna roll. tasted like any other sushi restaurant's. nthe jalapeno roll. this was pretty good. yellow tale, jalapeno, and some little green things on top. i was a little disappointed that something with jalapeno in it didn't have more heat, but i would still recommend this roll. nsea bass. served with mushrooms and a really good sauce. it was cooked perfectly. n nsushi ko is an okay restaurant to check out. i'm glad i experimented and tried a new sushi place, but i don't know if i'd go out of my to head back. if you do decide to go, it's also a little hard to find. sushi ko is tucked a way in a hidden corner of its shopper center. to find it, just look in between chompie's and the massage parlor.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'there's nothing wrong with sushi ko. unfortunately, when compared to the huge variety of sushi places in the immediate area, there's nothing special about this place, either. n nwhen a place has sushi in its name, you'd expect the sushi to be it's highlight, but sushi ko actually has bigger selection of cooked food that sticks out on its dinner menu. very little on the sushi menu looked like something i had to try, and even less looked unique. also, if you are a sushi novice, be prepared to ask the server a lot of questions, because there is very little explanation of what's in the rolls. n nwe had the tuna roll. tasted like any other sushi restaurant's. nthe jalapeno roll. this was pretty good. yellow tale, jalapeno, and some little green things on top. i was a little disappointed that something with jalapeno in it didn't have more heat, but i would still recommend this roll. nsea bass. served with mushrooms and a really good sauce. it was cooked perfectly. n nsushi ko is an okay restaurant to check out. i'm glad i experimented and tried a new sushi place, but i don't know if i'd go out of my to head back. if you do decide to go, it's also a little hard to find. sushi ko is tucked a way in a hidden corner of its shopper center. to find it, just look in between chompie's and the massage parlor.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Sushi Ko, consider the following suggestions: 1. Enhance the sushi menu by offering more unique and diverse sushi options, with clearer explanations of ingredients. 2. Improve the ambiance and visibility of the restaurant, making it easier to find and more inviting. 3. Offer better guidance and recommendations to sushi novices, helping them navigate the menu and make informed choices. 4. Consider adjusting the heat level in spicy dishes, such as the jalapeno roll, to better meet customer preferences."
9271," A customer left us a 3-star review: 'the food tasted a ok but i'm not in a rush to go back. i ordered the lamb shank 21 along with the basmati rice and the shirazi salad 5.50 . n ni thought the lamb was decent, but it didn't make my top ten list. pars gives you so much rice, that you can have a party of about 50 people at your house and it would be enough for 50 people. why too much rice, more lamb please. i guess i'm not a fan of basmati rice. i also had the shirazi salad, which i thought was very tasty and the best part of my pars experience. in fact, i make this salad at home all the time now. the salad has diced tomatoes, cucumbers, onions and is sprinkled with lemon juice and olive oil. n nthe total tab, which included tip for 4 people was 140.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'the food tasted a ok but i'm not in a rush to go back. i ordered the lamb shank 21 along with the basmati rice and the shirazi salad 5.50 . n ni thought the lamb was decent, but it didn't make my top ten list. pars gives you so much rice, that you can have a party of about 50 people at your house and it would be enough for 50 people. why too much rice, more lamb please. i guess i'm not a fan of basmati rice. i also had the shirazi salad, which i thought was very tasty and the best part of my pars experience. in fact, i make this salad at home all the time now. the salad has diced tomatoes, cucumbers, onions and is sprinkled with lemon juice and olive oil. n nthe total tab, which included tip for 4 people was 140.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Adjust the portion sizes of the lamb shank 21 to be more balanced with the accompanying rice and salad. The customer seems to prefer more lamb and less rice. 2. Consider offering a smaller rice side option for customers who prefer a smaller serving. 3. Ensure that the lamb shank 21 consistently meets the customer's expectations for taste and quality. 4. Offer a feedback form or survey to gather more specific feedback about the dishes, portion sizes, and overall dining experience. This will help you make informed decisions about menu changes and service improvements."
7393," A customer left us a 3-star review: 'i heard some pretty bad things about this place, i guess that's why it's closing its doors. originally it was planned to shut down may 1st, but according to an email i got from a booking agency called funtyme, due to recent and serious electrical power failures at the hotel have accelerated they're closure plans. and will be shutting their doors on feb. 19th. n njust four days before i planned on going. oh well. 125 for the whole weekend, sigh.... at least i'm getting my money back.' The customer feels disappointment, sadness, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i heard some pretty bad things about this place, i guess that's why it's closing its doors. originally it was planned to shut down may 1st, but according to an email i got from a booking agency called funtyme, due to recent and serious electrical power failures at the hotel have accelerated they're closure plans. and will be shutting their doors on feb. 19th. n njust four days before i planned on going. oh well. 125 for the whole weekend, sigh.... at least i'm getting my money back.' The customer feels disappointment, sadness, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the inconvenience: Acknowledge the customer's disappointment and express sincere apologies for the situation. 2. Offer compensation: Since the customer has already been refunded, we can offer alternative options such as a discount or complimentary services for future bookings to make up for the inconvenience. 3. Provide clear communication: Ensure that all communication regarding changes in hotel operations, including closures, are clearly communicated to customers in a timely manner. 4. Offer assistance: Help the customer find alternative accommodations for their upcoming stay, if necessary."
6196," A customer left us a 1-star review: 'buyer beware came here to watch football and get 1 2 off breakfast. happy hour ends at 10am. we placed our breakfast order before 10. after the game we got our bill and were shocked. the waitress refused to give us happy hour prices because she supposedly didn't submit it to the kitchen before 10. that's not our fault she didn't submit them on time. she should have at least informed us. my receipt says 9 58am. i think it was a scam to make more money off us.' The customer feels surprise, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'buyer beware came here to watch football and get 1 2 off breakfast. happy hour ends at 10am. we placed our breakfast order before 10. after the game we got our bill and were shocked. the waitress refused to give us happy hour prices because she supposedly didn't submit it to the kitchen before 10. that's not our fault she didn't submit them on time. she should have at least informed us. my receipt says 9 58am. i think it was a scam to make more money off us.' The customer feels surprise, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Clarify Happy Hour Rules: Clearly communicate the Happy Hour rules, including the exact end time and any conditions, both online and in-store. 2. Train Staff: Ensure that all staff members are well-versed in the Happy Hour rules and are able to communicate them effectively to customers. 3. Check Orders Promptly: Ensure that orders are promptly submitted to the kitchen to avoid any confusion or misunderstandings about pricing. 4. Be Transparent: If there is a delay or error, be open and honest with the customer about what happened."
3974," A customer left us a 1-star review: 'i have typically have had good experiences with jimmy john's but the uptown location is not a good representation of my past experiences. n ni ordered subs this weekend, it was 1 45, not a peek time, shouldn't have taken too long.....45 minutes later i got my delivery. i realized that the unwich i ordered, that i love so much, was on regular bread not lettuce wrapped . i called to see if they could remedy the situation, considering i was looking at the receipt, which clearly said unwich, the manager told me that she would send out another one, but i would need to send back the one they messed up......i kindly reminded her that i was about to die of starvation considering it was 2 30 and i had already waited for 45 minutes, she told me that wasn't her problem. n nno big deal, the sandwich was mediocre and i will never order from uptown jimmy john's again, lesson learned.' The customer feels realization, disappointment, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i have typically have had good experiences with jimmy john's but the uptown location is not a good representation of my past experiences. n ni ordered subs this weekend, it was 1 45, not a peek time, shouldn't have taken too long.....45 minutes later i got my delivery. i realized that the unwich i ordered, that i love so much, was on regular bread not lettuce wrapped . i called to see if they could remedy the situation, considering i was looking at the receipt, which clearly said unwich, the manager told me that she would send out another one, but i would need to send back the one they messed up......i kindly reminded her that i was about to die of starvation considering it was 2 30 and i had already waited for 45 minutes, she told me that wasn't her problem. n nno big deal, the sandwich was mediocre and i will never order from uptown jimmy john's again, lesson learned.' The customer feels realization, disappointment, love. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at the Uptown Jimmy John's location, consider the following steps: 1. Acknowledge the issue: Respond to the review by acknowledging the customer's disappointment with the service and the incorrect order. Apologize for the inconvenience caused and express empathy for their wait and frustration. 2. Offer a solution: Offer a genuine solution, such as a complimentary meal or a discount on their next order, to make up for the poor experience. This shows that you value their business and are committed to rectifying the situation."
4486," A customer left us a 1-star review: 'i've been here a few times and always thought the food was okay. not bad but not terrible. came here for lunch today and the food was not good. n nthe reason for 1 star? 20 minutes after leaving the restaurant my bf and i had food poisoning. n nthe bf had chicken teriyaki and i had one of the lunch combo box. n nif you still want to eat here, good luck!' The customer feels disappointment, neutral, caring. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i've been here a few times and always thought the food was okay. not bad but not terrible. came here for lunch today and the food was not good. n nthe reason for 1 star? 20 minutes after leaving the restaurant my bf and i had food poisoning. n nthe bf had chicken teriyaki and i had one of the lunch combo box. n nif you still want to eat here, good luck!' The customer feels disappointment, neutral, caring. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can take the following steps: 1. Acknowledge the issue: Immediately respond to the review, acknowledging the customer's negative experience and expressing our sincere apologies for the food poisoning incident. 2. Investigate the issue: Inform the customer that we are taking their complaint seriously and will be investigating the matter to determine the cause of the food poisoning. 3. Offer compensation: Offer the customer a refund or a complimentary meal as a gesture of goodwill and to make up for the poor experience they had."
9786," A customer left us a 3-star review: 'i love the idea of this place but my first experience wasn't great. i has the quinoa salad yum with a side of kale slaw too much vinegar . it was so loud i could hardly hear my lunch companion but what annoyed me the most was being charged 4 for a drink. yes, it's a large cup but c'mon.... 4 for iced tea? i will go again if a group is going and i want to be with them but probably won't be the one to suggest it. if i go, i'll swing by aj's and get a tea first.' The customer feels annoyance, love, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i love the idea of this place but my first experience wasn't great. i has the quinoa salad yum with a side of kale slaw too much vinegar . it was so loud i could hardly hear my lunch companion but what annoyed me the most was being charged 4 for a drink. yes, it's a large cup but c'mon.... 4 for iced tea? i will go again if a group is going and i want to be with them but probably won't be the one to suggest it. if i go, i'll swing by aj's and get a tea first.' The customer feels annoyance, love, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Adjust the vinegar level in the quinoa salad and kale slaw to suit a wider range of preferences. 2. Address the noise level issue by implementing soundproofing measures or encouraging a more moderate volume in the dining area. 3. Review the pricing of drinks, particularly large cups, to ensure they are competitive and reasonable. 4. Offer a small complimentary drink or dessert as a gesture of goodwill to make up for the overpriced iced tea."
5092," A customer left us a 1-star review: 'unless you are a regular or look like your wallet is fat don't expect the best service. entrees cost about 20 38 bucks and anti pasta runs between 5 20 desserts are all 8 bucks unless you get aged balsamic vinegar. they also have a big cheese selection. n ni made reservations for this restaurant and they sat us by the back door. the waiter never once explained anything on the menu or suggested a wine to go with our meal. he didn't even tell us about the cheese menu except to check on the one we wanted. the other waiter for a table near ours went out of his way to explain the menu and go as far as to tell his tables how to eat the cheese it comes with jelly's and such . n nmy meal was good i had the duck. she had the salmon which tasted very fishy. not fresh at all. the wine was 40 bucks for a carafe maybe if we would have got a 100 dollar bottle we would have gotten better service the dessert was good it was a rich chocolate cake with nuts and chocolate sauce. nothing too special. n noverall the experience made the meal not worth the 115 bucks in these times not to mention they overcharged my girls card for the drinks at the bar. if we dont want to give 25 don't charge it plain and simple. n njust a warning reservations and customer service mean nothing. we mentioned our complaints to the waiter and manager. we received an apology but how bout comp our dessert or something. hyatt gainey staff is also rude for the most part. n ntwo thumbs way down.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'unless you are a regular or look like your wallet is fat don't expect the best service. entrees cost about 20 38 bucks and anti pasta runs between 5 20 desserts are all 8 bucks unless you get aged balsamic vinegar. they also have a big cheese selection. n ni made reservations for this restaurant and they sat us by the back door. the waiter never once explained anything on the menu or suggested a wine to go with our meal. he didn't even tell us about the cheese menu except to check on the one we wanted. the other waiter for a table near ours went out of his way to explain the menu and go as far as to tell his tables how to eat the cheese it comes with jelly's and such . n nmy meal was good i had the duck. she had the salmon which tasted very fishy. not fresh at all. the wine was 40 bucks for a carafe maybe if we would have got a 100 dollar bottle we would have gotten better service the dessert was good it was a rich chocolate cake with nuts and chocolate sauce. nothing too special. n noverall the experience made the meal not worth the 115 bucks in these times not to mention they overcharged my girls card for the drinks at the bar. if we dont want to give 25 don't charge it plain and simple. n njust a warning reservations and customer service mean nothing. we mentioned our complaints to the waiter and manager. we received an apology but how bout comp our dessert or something. hyatt gainey staff is also rude for the most part. n ntwo thumbs way down.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, the following steps can be taken: 1. Greet and welcome customers warmly, regardless of their appearance or regular status. 2. Provide thorough explanations of menu items, wine pairings, and any special features (such as the cheese menu). 3. Offer personalized service to all customers, not just those who appear to be high-spenders. 4. Ensure that reservations are honored and that customers are seated in comfortable, desirable locations. 5. Train staff to be attentive and proactive in addressing customer needs and concerns."
1572," A customer left us a 2-star review: 'another boring, bloated, corporate steakhouse! would you like creamed spinach, steamed broccoli, or mashed potatoes served family style with your hunk of beef? ugh!! the only thing that redeemed the meal is that someone else picked up the check!' The customer feels curiosity, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'another boring, bloated, corporate steakhouse! would you like creamed spinach, steamed broccoli, or mashed potatoes served family style with your hunk of beef? ugh!! the only thing that redeemed the meal is that someone else picked up the check!' The customer feels curiosity, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could: 1. Offer a more diverse and exciting menu, perhaps with unique, locally-sourced dishes. 2. Provide personalized service, such as asking for preferences or dietary restrictions before serving family-style sides. 3. Enhance the ambiance to create a more inviting and less corporate atmosphere. 4. Offer promotions or discounts for groups to encourage a more enjoyable dining experience. 5. Follow up with the customer to express appreciation for their feedback and offer a complimentary meal or discount on their next visit."
3736," A customer left us a 1-star review: 'so i decide to take my daughter here because she loves houston's. i know they are owned by the same company but have different menu items. when we walk in i ask if there are any choices for kids and the hostess says yes a kids burger and a grilled cheese. waitress comes over, not genuinely friendly, more like fake friendly. i ask about the kids burger since that's pretty much the only suitable option. she tells me that there's no difference btwn kids and regular burgers. both 16. ok i'll pass and order her a california roll. it was 5pc and very different tasting and still had imitation crab but still cost 13. i've never seen a cali roll cast more than 8. and that's regular price, not 4 happy hour. ni order the french dip which apparently is prime rib but mine was more fat then meat. disgusting...had to return it. the only good part of the lunch was our appetizer, spinach dip. it's always a win. the mgr was mediocre and took off the cali roll but acted like he just graduated with a hotel restaurant management degree and was not sure how to treat a customer. honestly, he should've comped me and bought us dessert but knocking off an overpriced piece of sushi was better than nothing. next time i'll go to the henry. 100 better than this place' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'so i decide to take my daughter here because she loves houston's. i know they are owned by the same company but have different menu items. when we walk in i ask if there are any choices for kids and the hostess says yes a kids burger and a grilled cheese. waitress comes over, not genuinely friendly, more like fake friendly. i ask about the kids burger since that's pretty much the only suitable option. she tells me that there's no difference btwn kids and regular burgers. both 16. ok i'll pass and order her a california roll. it was 5pc and very different tasting and still had imitation crab but still cost 13. i've never seen a cali roll cast more than 8. and that's regular price, not 4 happy hour. ni order the french dip which apparently is prime rib but mine was more fat then meat. disgusting...had to return it. the only good part of the lunch was our appetizer, spinach dip. it's always a win. the mgr was mediocre and took off the cali roll but acted like he just graduated with a hotel restaurant management degree and was not sure how to treat a customer. honestly, he should've comped me and bought us dessert but knocking off an overpriced piece of sushi was better than nothing. next time i'll go to the henry. 100 better than this place' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Menu Clarification: Ensure that our menu clearly differentiates between kid's and adult meals, and that the kid's options are age-appropriate and reasonably priced. 2. Staff Training: Train our staff to be genuinely friendly and welcoming, not just giving the appearance of friendliness. This includes being knowledgeable about the menu and able to answer customer questions effectively. 3. Food Quality: Improve the quality of our food, particularly the French Dip, to ensure that it has a better balance of meat and fat."
3586," A customer left us a 1-star review: 'place is under new management and boy is this new owner about saving every dollar she can. even the atmosphere has changed the happy chefs i used to know now look miserable. when asked why the changes in the menu, at least she was honest about saving money however when i responded with the changes probably cost her a customer and this might be my last visit she told me and my buddy who were in uniform to get out. beware of this place!' The customer feels neutral, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'place is under new management and boy is this new owner about saving every dollar she can. even the atmosphere has changed the happy chefs i used to know now look miserable. when asked why the changes in the menu, at least she was honest about saving money however when i responded with the changes probably cost her a customer and this might be my last visit she told me and my buddy who were in uniform to get out. beware of this place!' The customer feels neutral, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience? 1. Address the customer's concerns about the new management: Acknowledge the changes in the atmosphere and menu, and express empathy for their disappointment. Explain the reasons behind these changes, such as cost-saving measures, and assure them that the quality of the food and service remains a priority. 2. Improve communication: Be more transparent about any changes in the restaurant, such as new management or menu updates. This can help customers feel more informed and less frustrated by unexpected changes. 3. Train staff on customer service: Ensure that all staff members are trained to handle customer complaints and feedback professionally and empathetically."
8531," A customer left us a 3-star review: 'i thought dragonfly offered some pretty good chinese food. however, nothing that stood out taste wise from the same menu across america chinese take out places. the broccoli was a little hard. as always the general chicken taste better the next day heated up. n nthe presentation of the food was definitely a step up, but i wouldn't pay more simply for presentation. the rice comes in a separate bowl and there is a fancy looking food flower on the plate with the chicken. nour server provided good service, but his attitude wasn't rude, but wasn't friendly. nwe did use an entertainment coupon which made it a cheap 2 entrees and one drink for around 11 bucks plus tip. n nfyi, they do have a patio area if you're looking to eat outside.' The customer feels admiration, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i thought dragonfly offered some pretty good chinese food. however, nothing that stood out taste wise from the same menu across america chinese take out places. the broccoli was a little hard. as always the general chicken taste better the next day heated up. n nthe presentation of the food was definitely a step up, but i wouldn't pay more simply for presentation. the rice comes in a separate bowl and there is a fancy looking food flower on the plate with the chicken. nour server provided good service, but his attitude wasn't rude, but wasn't friendly. nwe did use an entertainment coupon which made it a cheap 2 entrees and one drink for around 11 bucks plus tip. n nfyi, they do have a patio area if you're looking to eat outside.' The customer feels admiration, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Enhance the taste of the food, particularly the broccoli, to make it stand out from other Chinese takeout places. 2. Maintain the presentation of the food while ensuring it is not overpriced. Consider offering a more affordable option for customers who prefer the standard presentation. 3. Train staff to provide friendly and welcoming service, as the server's neutral attitude was noted. 4. Improve the quality of the rice to match the rest of the meal. 5. Consider offering a loyalty program or discounts for repeat customers to encourage return visits."
1551," A customer left us a 2-star review: 'to my surprise and disappointment the springs cafe at the springs preserve is no longer under wolfgang puck but instead now ran by the culinary academy of las vegas. nthey did stay within the same food guidlines as the previous owner which is to continue to offer a sustainable dining selection. nwe went during the halloween festivities and there was a special halloween menu which was overpriced and not really a good selection of items. ni thought it was odd that the boo burger didn't come with any veggies no lettuce no tomato, nothing. hello, isn't this place is supposed to promote healthy eating? no veggies? why? nso basically i got a bun, a burger which seemed like it came out of your grocers freezer and a slice of cheese. it reminded me of food while eating in a school cafeteria. not 9.00 worthy at all!!! nthe kid's meals also had those darn frozen dino nuggets and pizza sticks that you can find at walmart. nis the food fresh here or what? ntoo bad about the food as the view setting in this restrauant is beautiful. ni know the employees are students but whomever is instructing them needs to step up his her teaching quickly or there won't be anyone to serve.' The customer feels disappointment, surprise, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'to my surprise and disappointment the springs cafe at the springs preserve is no longer under wolfgang puck but instead now ran by the culinary academy of las vegas. nthey did stay within the same food guidlines as the previous owner which is to continue to offer a sustainable dining selection. nwe went during the halloween festivities and there was a special halloween menu which was overpriced and not really a good selection of items. ni thought it was odd that the boo burger didn't come with any veggies no lettuce no tomato, nothing. hello, isn't this place is supposed to promote healthy eating? no veggies? why? nso basically i got a bun, a burger which seemed like it came out of your grocers freezer and a slice of cheese. it reminded me of food while eating in a school cafeteria. not 9.00 worthy at all!!! nthe kid's meals also had those darn frozen dino nuggets and pizza sticks that you can find at walmart. nis the food fresh here or what? ntoo bad about the food as the view setting in this restrauant is beautiful. ni know the employees are students but whomever is instructing them needs to step up his her teaching quickly or there won't be anyone to serve.' The customer feels disappointment, surprise, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at the Spring's Cafe, we could consider the following steps: 1. Clarify the ownership and management: Clearly communicate that the cafe is now run by the Culinary Academy of Las Vegas, not Wolfgang Puck, to avoid customer confusion. 2. Improve the quality and variety of the menu: Offer a more diverse and appealing selection of items, especially during special events like Halloween, and ensure that the prices are justified by the quality of the food. 3. Enhance the presentation of the food: Ensure that dishes are visually appealing and meet the expectations of a dining establishment, not a school cafeteria."
138," A customer left us a 2-star review: 'ich war oft und gerne im hubraum. es ist geradezu ideal mit kindern und sogar f u00fcr ein gesch u00e4ftsessen. ich habe mich ehrlich gefreut, dass es sich wohltuend vom prolligen p10 absetzte. nleider musste ich nun merken, dass die tolle speisekarte auf eine snackkarte currywurst, flammkuchen ohne anspruch reduziert wurde. auch die qualit u00e4t nahm deutlich ab und das publikum ver u00e4ndert sich merklich. nsehr schade! schnell korrigierte ich meine empfehlungen an freunde und bekannte. was f u00fcr ein potential bitte macht was daraus!' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'ich war oft und gerne im hubraum. es ist geradezu ideal mit kindern und sogar f u00fcr ein gesch u00e4ftsessen. ich habe mich ehrlich gefreut, dass es sich wohltuend vom prolligen p10 absetzte. nleider musste ich nun merken, dass die tolle speisekarte auf eine snackkarte currywurst, flammkuchen ohne anspruch reduziert wurde. auch die qualit u00e4t nahm deutlich ab und das publikum ver u00e4ndert sich merklich. nsehr schade! schnell korrigierte ich meine empfehlungen an freunde und bekannte. was f u00fcr ein potential bitte macht was daraus!' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Maintain the quality of the menu: The customer appreciated the initial menu, but felt it was reduced to a snack menu. We should ensure that the quality and variety of our menu remains consistent. 2. Communicate changes effectively: The customer was disappointed to find a changed menu and felt the need to correct their recommendations to friends. It would be beneficial to communicate any changes to the menu or services more effectively to avoid such confusion. 3. Manage customer expectations: The customer mentioned that the pub's atmosphere was ideal for families and even for a formal dinner."
8806," A customer left us a 3-star review: 'wanna try something different, have lots of fun eating and just have a good night out? then grab some friends, your wallet and head on over the hot n juicy crawfish. n nthis is a place that you have to try ... once .. just for the experience. n nwent on a weeknight for the experience. order the dungenous crab they were out , blue crab they were out too and settled with crawfish, shrimp and alaskan king crab, and an order of cajun fries. n nthe dinner might have been better with dungenous crab, but overall was just ok. the crawfish there isn't anything there. so little meat. brings back memories of where's the beef commercials. nthe shrimp was good and the king crab was ok. you can tell that the crab was frozen. the cajun fries were good and spicy. n nremember to dress comfortably wash your hands when you get there. you eat with your hands here and there are lots of paper towels on the table for you to use. n nhaving tried crawfish, i probably won't return on the next trip to lv.' The customer feels neutral, joy, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'wanna try something different, have lots of fun eating and just have a good night out? then grab some friends, your wallet and head on over the hot n juicy crawfish. n nthis is a place that you have to try ... once .. just for the experience. n nwent on a weeknight for the experience. order the dungenous crab they were out , blue crab they were out too and settled with crawfish, shrimp and alaskan king crab, and an order of cajun fries. n nthe dinner might have been better with dungenous crab, but overall was just ok. the crawfish there isn't anything there. so little meat. brings back memories of where's the beef commercials. nthe shrimp was good and the king crab was ok. you can tell that the crab was frozen. the cajun fries were good and spicy. n nremember to dress comfortably wash your hands when you get there. you eat with your hands here and there are lots of paper towels on the table for you to use. n nhaving tried crawfish, i probably won't return on the next trip to lv.' The customer feels neutral, joy, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Inventory Management: Ensure that popular items like Dungeness and Blue crab are consistently available to meet customer expectations. 2. Quality of Seafood: Improve the quality of the crawfish, particularly the amount of meat, to make it more satisfying for customers. Also, avoid serving frozen crab to maintain a fresh taste. 3. Menu Transparency: Clearly indicate on the menu if certain items are seasonal or if they are frozen. 4. Service: Train staff to provide excellent customer service, ensuring they are knowledgeable about the menu and can make recommendations based on availability."
3788," A customer left us a 1-star review: 'good god, this place is a mess. r n r nfor those of you familiar with the cosi chain, you probably are aware that their product and service has been gradually declining for years. r n r nthe new madison store is no exception. r n r nlets recap my last 5 trips r n1. hooray! breakfast sandwich has all the ingredients!! wow! r n2. breakfast sandwich missing the ham i had ordered r n3. breakfast sandwich missing the red peppers i had ordered r n4. hooray! breakfast sandwich has all the ingredients!! wow! r n5. breakfast sandwich missing the cheese. and yes, i had ordered it with cheese. r n r nand then there is the coup de grace... meaning this is the death blow to me ever going there again. r n r nmy friend mark gets a breakfast sandwich on his way to work. he shows up at work all happy and ready to eat, only to find that his sandwich is missing.... r n r nthe egg!!! r n r ni mean seriously, how do you miss the egg of an omelet sandwich?!?! r n r nmaybe the problem is everyone there is sleeping in the morning and they don't really get going until lunch and dinner? should i be skipping breakfast and walking over to jo's which, by the way has a much, much better breakfast sandwich? r n r nlook, i don't really expect cosi to taste great. i don't expect much at all from cosi. but really, i do expect them to make what i order. their food is ok, at best, and i'm ok with that. i'll go to soleil if i want flavorful food. cosi is simply convenient. r n r nif you're a gambler, go to cosi. you might get what you order, you might not. what you won't get is good food.' The customer feels surprise, excitement, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'good god, this place is a mess. r n r nfor those of you familiar with the cosi chain, you probably are aware that their product and service has been gradually declining for years. r n r nthe new madison store is no exception. r n r nlets recap my last 5 trips r n1. hooray! breakfast sandwich has all the ingredients!! wow! r n2. breakfast sandwich missing the ham i had ordered r n3. breakfast sandwich missing the red peppers i had ordered r n4. hooray! breakfast sandwich has all the ingredients!! wow! r n5. breakfast sandwich missing the cheese. and yes, i had ordered it with cheese. r n r nand then there is the coup de grace... meaning this is the death blow to me ever going there again. r n r nmy friend mark gets a breakfast sandwich on his way to work. he shows up at work all happy and ready to eat, only to find that his sandwich is missing.... r n r nthe egg!!! r n r ni mean seriously, how do you miss the egg of an omelet sandwich?!?! r n r nmaybe the problem is everyone there is sleeping in the morning and they don't really get going until lunch and dinner? should i be skipping breakfast and walking over to jo's which, by the way has a much, much better breakfast sandwich? r n r nlook, i don't really expect cosi to taste great. i don't expect much at all from cosi. but really, i do expect them to make what i order. their food is ok, at best, and i'm ok with that. i'll go to soleil if i want flavorful food. cosi is simply convenient. r n r nif you're a gambler, go to cosi. you might get what you order, you might not. what you won't get is good food.' The customer feels surprise, excitement, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Consistency: Ensure that every order is prepared accurately, with all the requested ingredients. This includes breakfast sandwiches, specifically the omelet sandwich. 2. Attention to detail: Pay close attention to every order, especially when preparing breakfast sandwiches, to avoid missing essential ingredients like the egg, ham, red peppers, and cheese. 3. Communication: Improve communication between the kitchen staff and the front-of-house team to ensure that orders are correctly prepared and delivered to customers."
3494," A customer left us a 1-star review: 'terrible. i changed my auto pay to a new account. they billed my old account and kept putting it thru. they won't pay me the nsf fees. now i moved and have a credit balance and they won't send me my money. they gave me the old check is in the mail and that was 2 weeks ago even though i canceled my service 36 days ago. nthey are the worst. i'm so glad to be back with direct tv where their employees actually help you. plus their services are much much better. nbye bye cox.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'terrible. i changed my auto pay to a new account. they billed my old account and kept putting it thru. they won't pay me the nsf fees. now i moved and have a credit balance and they won't send me my money. they gave me the old check is in the mail and that was 2 weeks ago even though i canceled my service 36 days ago. nthey are the worst. i'm so glad to be back with direct tv where their employees actually help you. plus their services are much much better. nbye bye cox.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond promptly to the review, acknowledging the customer's frustration and apologizing for the inconvenience they've experienced. 2. Address the billing issue: Investigate the billing issue, ensure the old account is closed, and rectify any incorrect charges or NSF fees. Offer a goodwill gesture, such as a credit or refund, to make amends for the inconvenience. 3. Handle the credit balance: Expedite the process of sending the customer their credit balance, providing a clear timeline for when they can expect to receive the funds."
9553," A customer left us a 3-star review: 'secret chocolatier ballantyne location is in the old think chocolate space! nice looking! if you like the original secret chocolatier you will love this place! chocolates taste just like the other location, so you can be assured they are consistent in flavor! tables to sit and enjoy! tables and chairs inside and outside! more convenient parking too! n nhot chocolate like hot sipping chocolate truffle! this is what i enjoyed the most about this place! the flavor of this hot chocolate i'm only giving 3 yelp stars though only because i'm comparing them to the best chocolates and hot chocolate i have eaten in charlotte, asheville and raleigh! flavor comparison for this price point i'm giving the chocolate truffles 2 yelp stars' The customer feels joy, admiration, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'secret chocolatier ballantyne location is in the old think chocolate space! nice looking! if you like the original secret chocolatier you will love this place! chocolates taste just like the other location, so you can be assured they are consistent in flavor! tables to sit and enjoy! tables and chairs inside and outside! more convenient parking too! n nhot chocolate like hot sipping chocolate truffle! this is what i enjoyed the most about this place! the flavor of this hot chocolate i'm only giving 3 yelp stars though only because i'm comparing them to the best chocolates and hot chocolate i have eaten in charlotte, asheville and raleigh! flavor comparison for this price point i'm giving the chocolate truffles 2 yelp stars' The customer feels joy, admiration, love. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following actions: 1. Enhance the hot chocolate recipe: The customer particularly enjoyed the hot chocolate truffle, but felt it could be improved. We could experiment with different recipes or ingredients to elevate the flavor and quality, making it more competitive with the best chocolates and hot chocolate they've had in Charlotte, Asheville, and Raleigh. 2. Maintain consistency across locations: The customer mentioned that the chocolates tasted just like the other Secret Chocolatier location, which is a positive point."
7405," A customer left us a 3-star review: 'this place is great when you want to stuff your face after not eating for some elongated period of time. i always order the sampler dish, which has 3 fried seafoods. n nthis location isn't nearly as tasty or fresh as the chain's spots in oahu, where i used to hit up after long days of surfing but still noticed the superior quality as opposed to vegas locations. n ni'd avoid this place after 7 or 8pm, b c they definitely don't cook the food to order near closing time.' The customer feels neutral, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this place is great when you want to stuff your face after not eating for some elongated period of time. i always order the sampler dish, which has 3 fried seafoods. n nthis location isn't nearly as tasty or fresh as the chain's spots in oahu, where i used to hit up after long days of surfing but still noticed the superior quality as opposed to vegas locations. n ni'd avoid this place after 7 or 8pm, b c they definitely don't cook the food to order near closing time.' The customer feels neutral, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Consistency: Ensure that the quality of food is consistent across all locations, especially between Vegas and Oahu. This could involve improving the training of chefs, sourcing better ingredients, or implementing stricter quality control measures. 2. Freshness: Emphasize the importance of using fresh ingredients and ensure that they are properly stored and prepared. This could help address the customer's concern about the food not being as fresh as in Oahu. 3. Timing: Improve the kitchen's efficiency, especially during the late evening hours."
4485," A customer left us a 1-star review: 'the customer service is awful. they did not return my calls. my furniture was delivered 3 weeks later than promised, they gave me a one day option and 2 hour window for delivery and did not work with me regarding delivery time even though the furniture delivery was much later than promised. they needed to come back to repair it after they delivered it.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the customer service is awful. they did not return my calls. my furniture was delivered 3 weeks later than promised, they gave me a one day option and 2 hour window for delivery and did not work with me regarding delivery time even though the furniture delivery was much later than promised. they needed to come back to repair it after they delivered it.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's frustration and apologizing for the inconvenience caused. 2. Offer a solution: Propose a solution to make up for the delayed delivery and poor communication. This could include a discount, expedited repair service, or a personalized delivery experience with flexible scheduling options. 3. Improve communication: Ensure that our customer service team is equipped to handle customer inquiries effectively, returning calls and emails promptly and maintaining open lines of communication."
8505," A customer left us a 3-star review: 'hidden across the street from the princes st mall going towards newtown is this sturdy decent sized chinese restaurant. i have been in a few times now once for the buffet and once just casual dining with some friends. the place is fairly large with a downstairs seating area for the larger parties. the buffet is quite tasty and always has a good selection of dishes. i cant remember the price but its not that bad. what i really like is the main menu. its huge! theres like everything you could think of on there! and the dim sum is also really really good as well i think up there in my top 10 places for dim sum. but what i found was the portions of food you got where massive as well. i couldn't even finish my plate and almost burst eating my fortune cookie which is mandatory regardless if i pop like an angry bird. the servers were also friendly and made sure you were properly taken care of. overall one of the better chinese restaurants in the city, not the best food in the world but definitely one of the best in edinburgh.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'hidden across the street from the princes st mall going towards newtown is this sturdy decent sized chinese restaurant. i have been in a few times now once for the buffet and once just casual dining with some friends. the place is fairly large with a downstairs seating area for the larger parties. the buffet is quite tasty and always has a good selection of dishes. i cant remember the price but its not that bad. what i really like is the main menu. its huge! theres like everything you could think of on there! and the dim sum is also really really good as well i think up there in my top 10 places for dim sum. but what i found was the portions of food you got where massive as well. i couldn't even finish my plate and almost burst eating my fortune cookie which is mandatory regardless if i pop like an angry bird. the servers were also friendly and made sure you were properly taken care of. overall one of the better chinese restaurants in the city, not the best food in the world but definitely one of the best in edinburgh.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? To further enhance the customer's experience, consider the following improvements: 1. Provide clearer signage or directions to make the restaurant easier to find, especially for first-time visitors. 2. Offer a reminder or a small discount for the buffet price to encourage repeat visits and ensure the customer feels the value is good. 3. Consider offering smaller portion sizes for those who may not be able to finish their meals, or provide take-home containers for leftovers. 4. Continue to maintain the high quality of the dim sum offerings, as this seems to be a favorite among customers."
9233," A customer left us a 3-star review: 'i had been looking forward to visiting this restaurant since 2004 but kept missing it on my subsequent trips to montreal. i have to say, i was kind of disappointed with their fondue. we ordered a blue cheese fondue, which really did not taste like it had any blue cheese in it, maybe just a few little bits. the other cheeses it contained were rather bland and the fondue really lacked a good cheese flavor. the chocolate fondue was also rather disappointing. when it arrived at the table it was cold, so we had to wait for it to heat up. it was served with some fruits including bananas, strawberries and grapes, but the portions were not very generous and we easily finished it. the atmosphere here is intriguing with lots of interesting modern art works on the walls and old light fixtures. i might return here to give it another try, but would advise anyone looking for good fondue in montreal to check out alpenhaus instead. one thing i will say about fonduementale was that the service here was excellent and was among the best we had on our entire trip.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i had been looking forward to visiting this restaurant since 2004 but kept missing it on my subsequent trips to montreal. i have to say, i was kind of disappointed with their fondue. we ordered a blue cheese fondue, which really did not taste like it had any blue cheese in it, maybe just a few little bits. the other cheeses it contained were rather bland and the fondue really lacked a good cheese flavor. the chocolate fondue was also rather disappointing. when it arrived at the table it was cold, so we had to wait for it to heat up. it was served with some fruits including bananas, strawberries and grapes, but the portions were not very generous and we easily finished it. the atmosphere here is intriguing with lots of interesting modern art works on the walls and old light fixtures. i might return here to give it another try, but would advise anyone looking for good fondue in montreal to check out alpenhaus instead. one thing i will say about fonduementale was that the service here was excellent and was among the best we had on our entire trip.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Fonduementale, consider the following steps: 1. Enhance the flavor of the blue cheese fondue by ensuring a more balanced blend of cheeses, with a more pronounced blue cheese flavor. 2. Improve the consistency of the chocolate fondue by ensuring it is served hot and provide more generous portions of fruits. 3. Consider offering a wider variety of fruits for the chocolate fondue, catering to different preferences and dietary needs. 4. Train staff to check the temperature of the chocolate fondue before serving to prevent it from being served cold."
3211," A customer left us a 2-star review: 'if you don't have anything nice to say then don't say it n nthe above phase is something we're all used to hearing when you or someone else is about to unload a beast of criticism. i usually tend to avoid writing bad reviews, but we can't always play yelp hero right? n nlets not even talk about authenticity filipino and move straight to the food. the tonkotsu broth was well.. terribad. it smelled a lot like fish, and the deep fried onions that added a slimy consistency to each bite was very strange. the broth was milky though... n nthe chicken katsu curry was well.. also terribad. the katsu was very strange, it was as if it was made previously, cut up into strips, skewered and then deep fried upon ordering. needless to say it was very chewy. the curry and rice however were very edible, but same or maybe even better can be made from the blocks. if you find yourself here, i would just order curry. n nskip the water and order a beer. n nthe decor was cool, very anime like, and service was so so. n nunfortunately i can't say i'll be adding ray's to my ramen rotation but prices were pretty cheap though!' The customer feels neutral, confusion, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'if you don't have anything nice to say then don't say it n nthe above phase is something we're all used to hearing when you or someone else is about to unload a beast of criticism. i usually tend to avoid writing bad reviews, but we can't always play yelp hero right? n nlets not even talk about authenticity filipino and move straight to the food. the tonkotsu broth was well.. terribad. it smelled a lot like fish, and the deep fried onions that added a slimy consistency to each bite was very strange. the broth was milky though... n nthe chicken katsu curry was well.. also terribad. the katsu was very strange, it was as if it was made previously, cut up into strips, skewered and then deep fried upon ordering. needless to say it was very chewy. the curry and rice however were very edible, but same or maybe even better can be made from the blocks. if you find yourself here, i would just order curry. n nskip the water and order a beer. n nthe decor was cool, very anime like, and service was so so. n nunfortunately i can't say i'll be adding ray's to my ramen rotation but prices were pretty cheap though!' The customer feels neutral, confusion, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your establishment, consider the following steps: 1. Address the issue with the Tonkotsu broth: Investigate the cause of the fishy smell and slimy consistency in the broth. This may involve adjusting the ingredients or cooking process. 2. Improve the quality of the chicken katsu: Ensure that the chicken katsu is freshly prepared and not pre-cooked or reheated upon ordering. This may involve adjusting the preparation process or sourcing higher-quality ingredients. 3. Offer a diverse menu: While the customer found the curry edible, they suggested that it could be made from a block."
2422," A customer left us a 2-star review: 'i have given chipotle 3 chances now and i am done. the food has so much salt and that is all i can taste! i also have never had food over luke warm here. i really don't like it when my food isn't nice and hot. this place is just not for me sadly. the restaurants are always clean and the people are nice but i just can't get over the taste like someone dropped a salt shaker in my food!' The customer feels disappointment, sadness, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i have given chipotle 3 chances now and i am done. the food has so much salt and that is all i can taste! i also have never had food over luke warm here. i really don't like it when my food isn't nice and hot. this place is just not for me sadly. the restaurants are always clean and the people are nice but i just can't get over the taste like someone dropped a salt shaker in my food!' The customer feels disappointment, sadness, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Chipotle, consider the following steps: 1. Address the salt content issue: Reduce the salt content in the customer's order upon request, or offer low-sodium options. 2. Ensure food is served hot: Improve the consistency of food temperature by implementing better food handling and cooking practices. 3. Offer personalized communication: Reach out to the customer to acknowledge their feedback and express a desire to make their next visit more enjoyable. 4. Consider offering a complimentary meal or discount to encourage a return visit and demonstrate a commitment to customer satisfaction."
995," A customer left us a 2-star review: 'i'm not sure if it was just today. they were really busy when we came in on a sunday night. the last time i came here the portions were huge! now it was a lot smaller. we ordered an asparagus and spinach dip, clam chowder, california burger, and a bunch of other stuff those are just ones i really remembered. n nthe server looked nervous and rushed when he greeted us. we asked for a refill three times on our drinks and never got it. n nour appetizers, asparagus and spinach dip, came after 10 minutes after our main dishes. it tasted bland. and my brother who eats anything even said it wasn't good. there was no taste. my moms clam chowder was way too salty. my burger was not a burger but rather a sandwich. the vegetables along with the avocados was slipping out.' The customer feels confusion, neutral, nervousness. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i'm not sure if it was just today. they were really busy when we came in on a sunday night. the last time i came here the portions were huge! now it was a lot smaller. we ordered an asparagus and spinach dip, clam chowder, california burger, and a bunch of other stuff those are just ones i really remembered. n nthe server looked nervous and rushed when he greeted us. we asked for a refill three times on our drinks and never got it. n nour appetizers, asparagus and spinach dip, came after 10 minutes after our main dishes. it tasted bland. and my brother who eats anything even said it wasn't good. there was no taste. my moms clam chowder was way too salty. my burger was not a burger but rather a sandwich. the vegetables along with the avocados was slipping out.' The customer feels confusion, neutral, nervousness. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Staff Training: Train staff to handle high-volume situations more effectively, ensuring they remain calm, attentive, and courteous towards customers. 2. Consistency in Portion Sizes: Review the kitchen's portioning process to ensure consistency in serving sizes, especially for popular items like the asparagus and spinach dip. 3. Drink Refills: Implement a system to ensure that drink refills are promptly provided when requested. This could involve setting reminders or using a checklist for each table."
9891," A customer left us a 3-star review: 'wendy's is decent at making burgers but they can not make a good grilled chicken sandwich...at least one that is not wet...and it is not just this location, it is at all of them. n natmosphere newer, clean, busy, funny n nfood i ordered the grilled chicken sandwich. while labeled as improved, it still was damp to the point of making the bun soggy. i think they keep these things in a bath of chicken broth to maintain moisture. for my side, i opted for the healthy mandarin oranges instead of fries. this gave the girl at the the counter a good laugh...as she said oh, how cute . n nservice despite being made fun of...it was great. i called the counter girl out on it, in a funny way, by telling her that i was watching my figure. this got her and the girl behind her to laugh. n nprice combo meal 6.54 n noverall i look forward to trying that apple pecan salad...you know..because i am watching my figure!' The customer feels neutral, amusement, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'wendy's is decent at making burgers but they can not make a good grilled chicken sandwich...at least one that is not wet...and it is not just this location, it is at all of them. n natmosphere newer, clean, busy, funny n nfood i ordered the grilled chicken sandwich. while labeled as improved, it still was damp to the point of making the bun soggy. i think they keep these things in a bath of chicken broth to maintain moisture. for my side, i opted for the healthy mandarin oranges instead of fries. this gave the girl at the the counter a good laugh...as she said oh, how cute . n nservice despite being made fun of...it was great. i called the counter girl out on it, in a funny way, by telling her that i was watching my figure. this got her and the girl behind her to laugh. n nprice combo meal 6.54 n noverall i look forward to trying that apple pecan salad...you know..because i am watching my figure!' The customer feels neutral, amusement, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve the quality of the Grilled Chicken Sandwich, ensuring it is not excessively wet or soggy. This may involve adjusting the cooking process or storage methods. 2. Train staff to avoid making light-hearted comments about a customer's food choices, as it may come across as insensitive or disrespectful. Instead, encourage them to maintain a professional and friendly demeanor at all times. 3. Enhance the presentation of the Grilled Chicken Sandwich to make it more appealing and less likely to make the bun soggy."
9332," A customer left us a 3-star review: 'us cheers! yay for yummy food, wine, and good times! as we scarf down our amazing food nwaiter you're done with your plate, right? grazie. as we're still picking at our plates nus uhhh, sure... as the waiter takes our food away nmanager stares at us and hovers over our table every 3 minutes nus stare back at him while we're trying to have a good time nus finish our wine and conversation, and get up to leave the table nmanager oh, grazie, grazie! come again, come again. as he sweeps off our table and gets ready to seat another group nus wtf was that?! as our faces contort out of confusion and frustration n neverything started off really well with the super cute it's like i'm in an italian family's kitchen setting, the waiter's charming accent, and the aroma of garlic and bread. food was yummy, that's for sure. but service started to decline during the middle of our meals when the staff started playing a game of clean up. n nit was amusing, but irritating at the same time. i totally understand the restaurant business and the need to turn over tables to seat new people, but don't push the damn people out, sheesh! n ni will likely not be back to this place. bummer.' The customer feels admiration, joy, excitement. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'us cheers! yay for yummy food, wine, and good times! as we scarf down our amazing food nwaiter you're done with your plate, right? grazie. as we're still picking at our plates nus uhhh, sure... as the waiter takes our food away nmanager stares at us and hovers over our table every 3 minutes nus stare back at him while we're trying to have a good time nus finish our wine and conversation, and get up to leave the table nmanager oh, grazie, grazie! come again, come again. as he sweeps off our table and gets ready to seat another group nus wtf was that?! as our faces contort out of confusion and frustration n neverything started off really well with the super cute it's like i'm in an italian family's kitchen setting, the waiter's charming accent, and the aroma of garlic and bread. food was yummy, that's for sure. but service started to decline during the middle of our meals when the staff started playing a game of clean up. n nit was amusing, but irritating at the same time. i totally understand the restaurant business and the need to turn over tables to seat new people, but don't push the damn people out, sheesh! n ni will likely not be back to this place. bummer.' The customer feels admiration, joy, excitement. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Balance between service and ambiance: Maintain the warm, inviting atmosphere while ensuring a balance between service and allowing customers to enjoy their meal and conversation. 2. Staff training: Train staff on the importance of customer interaction and maintaining a comfortable distance during service. 3. Table turnover: Implement a more efficient table turnover strategy that does not disrupt customers' dining experience. 4. Communication: Improve communication between staff members to ensure a smooth service flow and minimize the feeling of being rushed or overlooked."
5633," A customer left us a 1-star review: 'i have a sleep numbers bed. the pump broke and i ordered a new pump last week. the pump has not shipped and as a result of terrible customer service i'm still sleeping on the floor. i call and get no direct answer as to when my parts will ship and am told its ups they are waiting for. now if that isn't the biggest crock of crap. terrible customer service. tired of sleeping on the floor in vegas' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i have a sleep numbers bed. the pump broke and i ordered a new pump last week. the pump has not shipped and as a result of terrible customer service i'm still sleeping on the floor. i call and get no direct answer as to when my parts will ship and am told its ups they are waiting for. now if that isn't the biggest crock of crap. terrible customer service. tired of sleeping on the floor in vegas' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Immediately respond to the review, acknowledging the customer's frustration and apologizing for the inconvenience they've experienced. 2. Offer a solution: Assure the customer that their issue is being addressed and provide a clear timeline for when they can expect their new pump to arrive. If possible, offer a temporary solution, such as a replacement mattress or a discount on a hotel stay, to alleviate their immediate need for a comfortable sleeping surface."
3534," A customer left us a 1-star review: 'i went to pita jungle today on shea at lunch and was told that they would not take any more customers because they were too busy. i was not given a wait time or to go order as an option. i was just told that no more tables are available today and turned away. i did not appreciate the customer service i was given. should it not be the customers decision to wait if there are long wait times? i have never had this happen to me before at a restaurant. i think that pita jungle management should let this gm know that it is never appropriate to turn away customers when the restaurant is busy as it is not good business.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i went to pita jungle today on shea at lunch and was told that they would not take any more customers because they were too busy. i was not given a wait time or to go order as an option. i was just told that no more tables are available today and turned away. i did not appreciate the customer service i was given. should it not be the customers decision to wait if there are long wait times? i have never had this happen to me before at a restaurant. i think that pita jungle management should let this gm know that it is never appropriate to turn away customers when the restaurant is busy as it is not good business.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Pita Jungle, consider implementing the following strategies: 1. Communicate wait times: When the restaurant is busy, provide customers with an estimated wait time. This allows them to decide whether they want to wait or come back later. 2. Offer alternative options: If the wait time is significant, offer customers the option to order takeout or place their order for pickup at a later time. 3. Train staff on customer service: Ensure that staff are trained to handle busy situations professionally and courteously. They should be able to communicate wait times and offer alternative options in a friendly and understanding manner."
3070," A customer left us a 2-star review: 'the yogurt was decent. the customer service was lousy. went in for a late night dessert at 8. the place wasn't busy we weren't sure where to go at first but figured it out on our own. the two guys behind the counter silently watched us. no greeting, no offering to answer questions. by the end of our transaction the cashier had said about 10 words or less.' The customer feels disappointment, confusion, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the yogurt was decent. the customer service was lousy. went in for a late night dessert at 8. the place wasn't busy we weren't sure where to go at first but figured it out on our own. the two guys behind the counter silently watched us. no greeting, no offering to answer questions. by the end of our transaction the cashier had said about 10 words or less.' The customer feels disappointment, confusion, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Warm Welcome: Greet customers warmly upon entry to create a welcoming atmosphere. 2. Clear Signage: Ensure that the store layout is easy to navigate, with clear signage to guide customers. 3. Friendly and Helpful Staff: Train staff to be approachable, friendly, and willing to answer questions. Encourage them to engage in small talk to make customers feel valued. 4. Timely Communication: Address customer inquiries promptly and courteously, especially during late-night hours when the store may not be busy."
7682," A customer left us a 3-star review: 'i checked this place out because of my foodie buddy who is a yelp hore and has been talking about this place for weeks. n nfinally, made plans to see what the 4.5 star hype was about.. i had no reservation and the place was quite busy but the patio was empty, so the patio it was. the server was really cool and had many vegas hot spot suggestions. they served the usual bread and butter, bread tasted fresh and butter was whipped and easy to spread. n nstarter bleu cheese lettuce wedge nicely portioned, lettuce chopped finely, bleu cheese dressing was one of the best i ever had and the jumbo croutons added the right texture. n nentree bone in ribeye cooked medium well . chef actually came out to serve this and asked to cut the steak in half to make sure it was cooked to par. steak came on a hot plate and had a different aroma to it. this place heavily seasons their steaks. when slicing the meat i noticed it had a tender falling apart feel to it. after my first bite, i took a few more.. it really had a distinctive flavor that overpowered the natural steak flavor that i'm used to at a steak house. however, it was delicious and unusual the same time. i personally like my steaks to taste like the natural traditional steaks let the natural flavors of the meat do its job . n nsides lobster macaroni cheese 3.5 5 n maque choux corn 3 5 n onion rings 2 5 n nservice was great, the bleu cheese salad got me salivating thinking about it and the steak worth a try' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i checked this place out because of my foodie buddy who is a yelp hore and has been talking about this place for weeks. n nfinally, made plans to see what the 4.5 star hype was about.. i had no reservation and the place was quite busy but the patio was empty, so the patio it was. the server was really cool and had many vegas hot spot suggestions. they served the usual bread and butter, bread tasted fresh and butter was whipped and easy to spread. n nstarter bleu cheese lettuce wedge nicely portioned, lettuce chopped finely, bleu cheese dressing was one of the best i ever had and the jumbo croutons added the right texture. n nentree bone in ribeye cooked medium well . chef actually came out to serve this and asked to cut the steak in half to make sure it was cooked to par. steak came on a hot plate and had a different aroma to it. this place heavily seasons their steaks. when slicing the meat i noticed it had a tender falling apart feel to it. after my first bite, i took a few more.. it really had a distinctive flavor that overpowered the natural steak flavor that i'm used to at a steak house. however, it was delicious and unusual the same time. i personally like my steaks to taste like the natural traditional steaks let the natural flavors of the meat do its job . n nsides lobster macaroni cheese 3.5 5 n maque choux corn 3 5 n onion rings 2 5 n nservice was great, the bleu cheese salad got me salivating thinking about it and the steak worth a try' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Offer a reservation system to accommodate walk-ins, especially during busy hours. This will help manage the crowd and ensure that everyone gets a table promptly. 2. Provide options for customers who prefer a more traditional steak flavor. Offer steaks cooked to their preference, and consider offering a less heavily seasoned option for those who prefer the natural flavor of the meat. 3. Enhance the presentation of the sides, particularly the lobster macaroni cheese and maque choux corn, to make them more visually appealing and improve their taste."
6393," A customer left us a 1-star review: 'used another groupon n nnothing has changed ........ however you'll love this n ni viewed, a great encounter at the table next to us ....... none member in the party of 4, asked for the manager ...... nhe showed up, and the lady asked if he knew so and so ........yes, he did. nthey chatted for a few minutes, and he left their table. n nwhen, their meal was finished, he stopped again ..... and announced that dessert was on the house. nthey had their desserts, and requested their check. n nthis group of 4, presented their 40 groupon ..... for which they paid 20 nand also presented a 25 d c happy birthday email. n nthe waitress of course, said you can redeem one ..... but not both, at the sametime. nwell, this big shot of a customer, asked for the same manager, who had comped 4 desserts, again. n nhe caved, and both certificates were applied towards the tab. n n if you haven't read my previous review ......... its a must read n n remember comping , doesn't improve the bottom line, unless someone else is paying for it.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'used another groupon n nnothing has changed ........ however you'll love this n ni viewed, a great encounter at the table next to us ....... none member in the party of 4, asked for the manager ...... nhe showed up, and the lady asked if he knew so and so ........yes, he did. nthey chatted for a few minutes, and he left their table. n nwhen, their meal was finished, he stopped again ..... and announced that dessert was on the house. nthey had their desserts, and requested their check. n nthis group of 4, presented their 40 groupon ..... for which they paid 20 nand also presented a 25 d c happy birthday email. n nthe waitress of course, said you can redeem one ..... but not both, at the sametime. nwell, this big shot of a customer, asked for the same manager, who had comped 4 desserts, again. n nhe caved, and both certificates were applied towards the tab. n n if you haven't read my previous review ......... its a must read n n remember comping , doesn't improve the bottom line, unless someone else is paying for it.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Consistency: Ensure that all customers receive the same level of service, regardless of their group size, membership status, or any other factors. 2. Clear Communication: Clearly communicate the policies regarding the use of multiple discounts or promotions, such as Groupon and birthday discounts, to avoid confusion at the time of payment. 3. Manager's Presence: Limit the involvement of managers in day-to-day operations, especially when it comes to resolving customer complaints or requests. This can help maintain a professional and consistent image."
430," A customer left us a 2-star review: 'this was my first visit to a canyon ranch spa this one located inthe palazzo and given the fine reputation and extremely high prices i expected a truly extraordinary experience. while the facility is nice i was totally disappointed with the services. the massage was truly ordinary. a total blah. my daughter felt the same way so it's not just an isolated experience of that one massage therapist. we each had an add on foot treatment that lasted about 5 minutes and was a total non event. nsave your money.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this was my first visit to a canyon ranch spa this one located inthe palazzo and given the fine reputation and extremely high prices i expected a truly extraordinary experience. while the facility is nice i was totally disappointed with the services. the massage was truly ordinary. a total blah. my daughter felt the same way so it's not just an isolated experience of that one massage therapist. we each had an add on foot treatment that lasted about 5 minutes and was a total non event. nsave your money.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Canyon Ranch Spa, we can focus on the following areas: 1. Enhance the massage experience: Investigate the techniques and skills of our massage therapists to ensure they are delivering extraordinary experiences that meet customer expectations. 2. Provide consistent quality: Train and monitor our staff to ensure that the quality of services is consistent across all therapists, so that customers can expect the same level of excellence regardless of who they choose. 3. Extend foot treatments: Lengthen the duration of foot treatments to provide a more satisfying experience for customers, making sure they feel it is worth the investment."
6485," A customer left us a 1-star review: 'what can i say...what a dump! n ni stopped in here for a quick lunch because it was convenient for a business stop i had to make, what a mistake. i started by quickly using the restroom which was down two dingy stairwells with no banister. once i reached the bottom i was treated to the stench of fresh cigarette smoke, clearly the help couldn't act like humans and go outside. the bathroom was a disgrace, that's all i'll say about it but make sure you bring your anti bacterial hand sanitizer. n nthis should have been enough to walk out the door but i have a soft spot for diners and also it was 1pm, one hour after my daily feeding time. i bellied up to the counter and ordered a 1 2 philly cheesesteak and onion rings because i am still 7 months french fry free ! n nthe food was pretty ordinary and the diet coke was either being watered down purposely or the fountain was broken, either way it was gross. i finished my meal and tried to pay with amex, i was informed they did not take amex. i thought to myself...'i wonder if they have ever considered putting a sign on the door that says, oh i don't know, we don't take amex'? i paid and ran out of there with what little of my dignity i had left. i'll be visiting this place again sometime in nevuary.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'what can i say...what a dump! n ni stopped in here for a quick lunch because it was convenient for a business stop i had to make, what a mistake. i started by quickly using the restroom which was down two dingy stairwells with no banister. once i reached the bottom i was treated to the stench of fresh cigarette smoke, clearly the help couldn't act like humans and go outside. the bathroom was a disgrace, that's all i'll say about it but make sure you bring your anti bacterial hand sanitizer. n nthis should have been enough to walk out the door but i have a soft spot for diners and also it was 1pm, one hour after my daily feeding time. i bellied up to the counter and ordered a 1 2 philly cheesesteak and onion rings because i am still 7 months french fry free ! n nthe food was pretty ordinary and the diet coke was either being watered down purposely or the fountain was broken, either way it was gross. i finished my meal and tried to pay with amex, i was informed they did not take amex. i thought to myself...'i wonder if they have ever considered putting a sign on the door that says, oh i don't know, we don't take amex'? i paid and ran out of there with what little of my dignity i had left. i'll be visiting this place again sometime in nevuary.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, the following steps can be taken: 1. Address the cleanliness and maintenance issues: Clean the restrooms regularly, ensure they are well-ventilated, and provide ashtrays outside for smokers. 2. Improve the dining area: Consider replacing or refurbishing the stairwells with a handrail for safety and accessibility. 3. Enhance food quality: Upgrade the ingredients and preparation methods for the menu items to improve taste and presentation. 4. Update payment options: Offer more payment options, such as accepting American Express, to cater to a wider range of customers."
6362," A customer left us a 1-star review: 'quality bumper installed window tinting on my truck about 7 years ago. i was told the tint had a lifetime warranty and to bring the truck back if i had any issues. n nmy window tinting is starting to bubble on two of the windows i'm not upset about this as it has been 7 years but i wanted to get it fixed since the tint has a lifetime warranty. n ni called quality bumper today to set up an appointment to have them look at the tint and also to have purchase a new bed liner and have it installed. the guy i spoke with indicated i probably had some brand of tint they don't install anymore diamond and that my warranty was through the manufacturer so i need to call them to have it fixed if they are still in business. i asked him if he would look up my receipt to verify this was the type of tint i had and he was unwilling to do so. he said because i had it installed a long time ago it had to be diamond brand tinting. n ni am very disappointed that the company does not stand behind its products and installation especially when they say the product has a lifetime warranty. i guess i misunderstood that lifetime really means the lifetime of them selling the product....i am also angry that the guy i spoke with was unwilling to type my phone number in to the computer system to verify i even had this product. n nif you are looking for a good shop that is friendly and will help you out when you have any issues this is not the place to go. and to think i was going to spend more money here..........' The customer feels neutral, desire, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'quality bumper installed window tinting on my truck about 7 years ago. i was told the tint had a lifetime warranty and to bring the truck back if i had any issues. n nmy window tinting is starting to bubble on two of the windows i'm not upset about this as it has been 7 years but i wanted to get it fixed since the tint has a lifetime warranty. n ni called quality bumper today to set up an appointment to have them look at the tint and also to have purchase a new bed liner and have it installed. the guy i spoke with indicated i probably had some brand of tint they don't install anymore diamond and that my warranty was through the manufacturer so i need to call them to have it fixed if they are still in business. i asked him if he would look up my receipt to verify this was the type of tint i had and he was unwilling to do so. he said because i had it installed a long time ago it had to be diamond brand tinting. n ni am very disappointed that the company does not stand behind its products and installation especially when they say the product has a lifetime warranty. i guess i misunderstood that lifetime really means the lifetime of them selling the product....i am also angry that the guy i spoke with was unwilling to type my phone number in to the computer system to verify i even had this product. n nif you are looking for a good shop that is friendly and will help you out when you have any issues this is not the place to go. and to think i was going to spend more money here..........' The customer feels neutral, desire, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the customer's concerns and apologize for the inconvenience they have experienced. 2. Offer to investigate the issue further and verify the type of tint installed on their vehicle, regardless of the time elapsed since the installation. 3. If the tint is indeed a brand we no longer install, offer to assist the customer in contacting the manufacturer to address the warranty claim. 4. Provide exceptional customer service by looking up the customer's receipt to confirm the type of tint installed and offer to honor the warranty, if applicable."
8978," A customer left us a 3-star review: 'on my first visit which was takeout , i did enjoy the food, it was indeed a good meal, however i paid with my debit card and threw the receipt in my bag, not really paying attention to the cost. my second visit also takeout , the food was good again solid, but nothing stellar, the burger's are a little on the other side of how greasy i will go but not bad by any means , i took a moment to notice the cost and considered for what i had just paid, i could have gone to the burger place that i prefer and gotten a ridiculous burger with a side for about the same amount. n nthe food is good, and i have enjoyed what i have had, but it's nothing that knocks my socks off they lose 1 star for the price, that seems not too bad a la carte, but rather high for what i am getting once all added up. it's a neat restaurant with good food, but a ok after factoring in the price.' The customer feels joy, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'on my first visit which was takeout , i did enjoy the food, it was indeed a good meal, however i paid with my debit card and threw the receipt in my bag, not really paying attention to the cost. my second visit also takeout , the food was good again solid, but nothing stellar, the burger's are a little on the other side of how greasy i will go but not bad by any means , i took a moment to notice the cost and considered for what i had just paid, i could have gone to the burger place that i prefer and gotten a ridiculous burger with a side for about the same amount. n nthe food is good, and i have enjoyed what i have had, but it's nothing that knocks my socks off they lose 1 star for the price, that seems not too bad a la carte, but rather high for what i am getting once all added up. it's a neat restaurant with good food, but a ok after factoring in the price.' The customer feels joy, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concern about the price, consider the following steps: 1. Acknowledge the feedback: Respond to the review, thank the customer for their feedback, and express appreciation for their continued support. 2. Clarify pricing: Provide clear and concise information about pricing, including any specials, promotions, or discounts that may not have been apparent during their visit. 3. Offer a price adjustment: As a gesture of goodwill, consider offering a price adjustment or discount on their next visit to make the overall cost more competitive with other restaurants."
8030," A customer left us a 3-star review: 'i have had both a salad and a froyo from here on two separate occasions and just want to warn folks check your bill and your meal. i was charged the wrong price for the froyo and my salad was missing some ingredients i had requested. i'd like to chalk this up to the place being new but i don't feel inclined to go a third time to find out. n ni had the kale salad and found it to be somewhat tasteless. froyo was serviceable they are not generous w toppings that's for sure! prices are on the more expensive side for lunch too. like i said earlier, likely will not give this place another try.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i have had both a salad and a froyo from here on two separate occasions and just want to warn folks check your bill and your meal. i was charged the wrong price for the froyo and my salad was missing some ingredients i had requested. i'd like to chalk this up to the place being new but i don't feel inclined to go a third time to find out. n ni had the kale salad and found it to be somewhat tasteless. froyo was serviceable they are not generous w toppings that's for sure! prices are on the more expensive side for lunch too. like i said earlier, likely will not give this place another try.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the inconvenience: Acknowledge the issues mentioned in the review, such as the incorrect billing, missing ingredients, and lack of generosity with toppings. Express sincere apologies for these oversights. 2. Offer a solution: Offer to rectify the billing error by refunding the difference or providing a discount on their next visit. For the missing ingredients, assure them that you will ensure their specific requests are met in the future. 3. Address the taste concerns: Investigate the taste issues with the kale salad and make necessary adjustments to improve its flavor."
9374," A customer left us a 3-star review: 'yeah, yeah...i am a bad parent for feeding my kids burgers and mcnuggets. i was all out of tofu and wheat grass at home. clean place, but none of the games work here for my kids to play on. need to find a different mc donalds that maintains their kids stuff' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'yeah, yeah...i am a bad parent for feeding my kids burgers and mcnuggets. i was all out of tofu and wheat grass at home. clean place, but none of the games work here for my kids to play on. need to find a different mc donalds that maintains their kids stuff' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following actions: 1. Enhance the children's play area: Ensure that the games in the play area are functioning properly and regularly update them to keep them engaging and up-to-date. 2. Offer more diverse menu options: While we are primarily a fast-food restaurant, we could consider adding more vegetarian or vegan options to cater to customers who prefer these diets. 3. Improve communication: Make it clearer that we offer more than just burgers and McNuggets, highlighting our salad, wrap, and side options that may appeal to customers seeking healthier alternatives."
6743," A customer left us a 3-star review: 'nice spot. its a bit lame that theres a 10 cover. very spacious and i really liked the decor. drink were nice and strong and prices weren't too bad. music was good. the crowd seemed a bit older...probably early 30s. last night was definitely not the night to meet boys because they were nowhere in sight. the ratio of women to men was prob 3 1...no bueno. it wasn't crowded at all...it picked up a little bit later in the night but for the most part it was never wall to wall people. the platforms in the middle of the dancefloor were a good time. might have to try to make it back here when they have 2 for 1 martinis.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'nice spot. its a bit lame that theres a 10 cover. very spacious and i really liked the decor. drink were nice and strong and prices weren't too bad. music was good. the crowd seemed a bit older...probably early 30s. last night was definitely not the night to meet boys because they were nowhere in sight. the ratio of women to men was prob 3 1...no bueno. it wasn't crowded at all...it picked up a little bit later in the night but for the most part it was never wall to wall people. the platforms in the middle of the dancefloor were a good time. might have to try to make it back here when they have 2 for 1 martinis.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience and potentially attract a more balanced gender ratio, consider the following improvements: 1. Address the 10 cover charge: Consider adjusting the cover charge or offering promotions to attract a broader demographic. 2. Promote events that may appeal to a younger male audience: Host themed nights, live music, or special events that could draw in a younger male crowd. 3. Improve the ratio of women to men: Reach out to local networks, social media groups, or collaborate with other businesses to attract a more balanced demographic."
8243," A customer left us a 3-star review: 'i don't really expect a lot from fast food chains...as long as they are mostly clean i'm impressed....so this review will be short and sweet. n nthe location is always busy but service is fast, the food is a hit or miss sometimes hot and fresh other times...warm at best...for a quick bite this place is fine but with more time, i'd go somewhere else.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i don't really expect a lot from fast food chains...as long as they are mostly clean i'm impressed....so this review will be short and sweet. n nthe location is always busy but service is fast, the food is a hit or miss sometimes hot and fresh other times...warm at best...for a quick bite this place is fine but with more time, i'd go somewhere else.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on the following areas: 1. Consistency in Food Quality: Ensure that the food is consistently hot and fresh, regardless of the time of day or the busyness of the location. 2. Cleanliness: Maintain a clean and hygienic environment to meet the customer's expectations. 3. Service: Improve the service by training staff to provide friendly and efficient service, even during busy periods. 4. Consideration: To cater to customers who prefer a more leisurely dining experience, we could offer seating areas that are less busy or provide options for ordering in advance for pick-up."
9504," A customer left us a 3-star review: 'wonderfully kitschy chic. n nmany people dressing like people they see on tv in vegas. self fulfilling prophecy and very fun. n nchandelier bar, gogo bar are both great. n nmilos and scarpetta are also very serviceable, in fact the service is better than the food.' The customer feels admiration, joy, amusement. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'wonderfully kitschy chic. n nmany people dressing like people they see on tv in vegas. self fulfilling prophecy and very fun. n nchandelier bar, gogo bar are both great. n nmilos and scarpetta are also very serviceable, in fact the service is better than the food.' The customer feels admiration, joy, amusement. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience and potentially increase their satisfaction to a 4-star or 5-star level, consider the following improvements: 1. Enhance Food Quality: While the customer appreciates the service, they suggest that the food at Milos and Scarpetta could be improved. Consider working with your chefs to refine recipes, source higher-quality ingredients, or bring in a culinary consultant to elevate the dining experience. 2. Offer a Variety of Menu Options: If the customer finds the food serviceable, it may indicate a lack of variety or creativity in the menu."
7872," A customer left us a 3-star review: 'if you are a burrito eater this is a good place. try their carnitas pork meat that is a good option. i enjoy their burrito salad no big complication . the best they have is their decoration. good for mexican food beginners but not good if you long a real taco.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'if you are a burrito eater this is a good place. try their carnitas pork meat that is a good option. i enjoy their burrito salad no big complication . the best they have is their decoration. good for mexican food beginners but not good if you long a real taco.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on enhancing the authenticity of our Mexican food offerings, particularly the tacos. This could involve sourcing higher quality ingredients, refining our recipes, or even bringing in a consultant to ensure our dishes are more traditionally authentic. Additionally, we could consider offering more options for experienced Mexican food enthusiasts, such as a wider variety of tacos or specialty dishes. Lastly, we could consider improving the ambiance of the restaurant to create a more immersive and authentic Mexican dining experience."
2884," A customer left us a 2-star review: 'i've eaten at this place but have only ordered to go. i probably have better experience ordering to go than eating in. n ntoday my boyfriend took my family out to eat and we came here and was not impressed whatsoever. n n1. the lady that took care of us seemed like a bitch...my bf and his mom is thai so they spoke to her in thai and she seemed nicer to them and to the non asian people. n n2. lack of service after we got our food. n n3. set up was more like an american restaurant than it is an asian restuarant. what asian restaurants gives you 3 different size of plate stacked on top of each other american style ? what asian restaurant gives you a long table for a big group of people esp when its suppose to be an asian restuarnt where people normally share dishes. so having to pass dishes over other people while they were eating was annoying as hell. n n4. asking for a pot of rice is like a no no there. they look at you funny like what?! um, did you forget this is suppose to be an asian restaurant? n n5. they charge for rice and hot tea....are you fucking for reals? 3 for a medium pot of rice and 2 hot tea? this is so not an asian restuarant, i'm sorry. n noverall food was okay, decor was traditional more so than other americanized thai restaurants i've been to , environment and service sucked big time. this is definitely an americanized restaurant and not meant for traditional thai people or those who are expecting real good thai food.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i've eaten at this place but have only ordered to go. i probably have better experience ordering to go than eating in. n ntoday my boyfriend took my family out to eat and we came here and was not impressed whatsoever. n n1. the lady that took care of us seemed like a bitch...my bf and his mom is thai so they spoke to her in thai and she seemed nicer to them and to the non asian people. n n2. lack of service after we got our food. n n3. set up was more like an american restaurant than it is an asian restuarant. what asian restaurants gives you 3 different size of plate stacked on top of each other american style ? what asian restaurant gives you a long table for a big group of people esp when its suppose to be an asian restuarnt where people normally share dishes. so having to pass dishes over other people while they were eating was annoying as hell. n n4. asking for a pot of rice is like a no no there. they look at you funny like what?! um, did you forget this is suppose to be an asian restaurant? n n5. they charge for rice and hot tea....are you fucking for reals? 3 for a medium pot of rice and 2 hot tea? this is so not an asian restuarant, i'm sorry. n noverall food was okay, decor was traditional more so than other americanized thai restaurants i've been to , environment and service sucked big time. this is definitely an americanized restaurant and not meant for traditional thai people or those who are expecting real good thai food.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Cultural Sensitivity: Ensure all staff are trained to provide equal service to all customers, regardless of their ethnicity or language. 2. Service Quality: Improve the speed and attentiveness of service after food is served to the table. 3. Restaurant Ambiance: Review the restaurant setup to ensure it reflects an authentic Asian restaurant atmosphere, with appropriate seating arrangements and dish presentation. 4. Menu Pricing: Consider revising the pricing of items such as rice and hot tea to be more in line with traditional Asian restaurant practices."
6966," A customer left us a 3-star review: 'we went for lunch and were disappointing with the selection based on what i had seen online for dinner. i know it was cheaper, but it felt as though it was a half effort at lunch time. overall the quality of the food was way above average buffets, but some dishes were much better than others. the sliders, cheese selection, tiny plated salads vegetables, and tacos were stand out items at the buffet. the sushi was decent too as well as the meat station. there was a lot missing from the seafood section at lunch time so if you are a seafood fan do not go for lunch. n nthe desserts were nicely displayed, but it was a mixed bag in terms of flavor. the strawberry cheesecake pops were amazing and the green tea creme brulee was creative, but the red velvet whoopie pie was flavorless. n nalthough i enjoyed the lack of a crowd during lunch time at bacchanal, your money may be better spent at dinner, when i assume they put in more effort.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'we went for lunch and were disappointing with the selection based on what i had seen online for dinner. i know it was cheaper, but it felt as though it was a half effort at lunch time. overall the quality of the food was way above average buffets, but some dishes were much better than others. the sliders, cheese selection, tiny plated salads vegetables, and tacos were stand out items at the buffet. the sushi was decent too as well as the meat station. there was a lot missing from the seafood section at lunch time so if you are a seafood fan do not go for lunch. n nthe desserts were nicely displayed, but it was a mixed bag in terms of flavor. the strawberry cheesecake pops were amazing and the green tea creme brulee was creative, but the red velvet whoopie pie was flavorless. n nalthough i enjoyed the lack of a crowd during lunch time at bacchanal, your money may be better spent at dinner, when i assume they put in more effort.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Enhance the lunch selection: Expand the variety of dishes offered during lunch time, especially in the seafood section, to match what is available during dinner. 2. Maintain consistency: Ensure that the quality of dishes is consistent throughout the day, with a focus on improving the dishes that were less popular in the review. 3. Accurate online representation: Ensure that the online menu accurately reflects the offerings during lunch time, to avoid customer disappointment. 4. Seafood selection at lunch: Improve the selection and quality of seafood dishes during lunch time, catering to seafood fans."
2384," A customer left us a 2-star review: 'not the same opm since i was last here. n nthe table reservation was cheat though. 350 bottle for a minimum purchase of 1 bottle. for a party of 8 no lines, vip seating , mix for your bottle of choice, server to attend to your needs, no cover charge it was worth it. n ni knocked out 3 stars since i wasn't feeling the tunes' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'not the same opm since i was last here. n nthe table reservation was cheat though. 350 bottle for a minimum purchase of 1 bottle. for a party of 8 no lines, vip seating , mix for your bottle of choice, server to attend to your needs, no cover charge it was worth it. n ni knocked out 3 stars since i wasn't feeling the tunes' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Consistency: Ensure that the quality of our services remains consistent across all visits. This may involve training staff to maintain a high level of service and quality control. 2. Table Reservation Policy: Clarify the table reservation policy to avoid any confusion. The policy should be clear about minimum purchase requirements, VIP seating, and any additional benefits like no lines, mix for your bottle of choice, and server attendance. 3. Music: Pay attention to the music selection to cater to a wider range of tastes. This could involve gathering feedback from customers about their preferred music genres and adjusting the playlist accordingly."
1855," A customer left us a 2-star review: 'the service was good. the place wasn't that busy so we got seated right away. the miso left something to be desired. and the rolls and sushi were a tad on the bland side. we had the bartender mix us a moscow mule and it was below what i was expecting. this place was good but left me wanting something more.' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the service was good. the place wasn't that busy so we got seated right away. the miso left something to be desired. and the rolls and sushi were a tad on the bland side. we had the bartender mix us a moscow mule and it was below what i was expecting. this place was good but left me wanting something more.' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the quality of our miso, rolls, and sushi, aiming for a more flavorful and satisfying dining experience. Additionally, we can work on improving the Moscow Mule recipe to meet customer expectations. Lastly, we can consider offering a more diverse menu or unique dishes to cater to a wider range of tastes and preferences. This should help address the customer's feelings of disappointment and inspire a sense of approval and admiration for our establishment."
4767," A customer left us a 1-star review: 'my first and last visit. walk in and it is loud, very small and very loud. someone recommended this place to my wife and since i love cheese steaks i though i would give it a try. order a regular cheesesteak, cheese fries, soda for both of us. the steak was tasted like minute steak, the cheese i could not taste. the ff were covered with too much cheese. and did i say it was too loud to even hold a conversation unless you wanted to talk louder than the guy yapping a foot away from you. so after watching here is what i recommend if you do go. get the cheez whiz on your steak and do not get cheese on the ff. but if you want a really good cheesesteak go to philly's famous in chandler. oh yea just because you call it gourmet, does not make it gourmet. gourmet describes a class of restaurant, cuisine, meal or ingredient of high quality, of special presentation, or high sophistication. none of that is happening here.' The customer feels neutral, love, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'my first and last visit. walk in and it is loud, very small and very loud. someone recommended this place to my wife and since i love cheese steaks i though i would give it a try. order a regular cheesesteak, cheese fries, soda for both of us. the steak was tasted like minute steak, the cheese i could not taste. the ff were covered with too much cheese. and did i say it was too loud to even hold a conversation unless you wanted to talk louder than the guy yapping a foot away from you. so after watching here is what i recommend if you do go. get the cheez whiz on your steak and do not get cheese on the ff. but if you want a really good cheesesteak go to philly's famous in chandler. oh yea just because you call it gourmet, does not make it gourmet. gourmet describes a class of restaurant, cuisine, meal or ingredient of high quality, of special presentation, or high sophistication. none of that is happening here.' The customer feels neutral, love, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on several key areas: 1. Noise Level: Reduce the noise level in the restaurant to create a more comfortable and conversational atmosphere. 2. Cheesesteak Quality: Improve the quality of our cheesesteaks by using higher-quality ingredients, particularly the steak and cheese. Consider offering options for customers to choose their preferred cheese. 3. Portion Control: Adjust the amount of cheese on our cheese fries to prevent it from overpowering the dish."
3167," A customer left us a 2-star review: 'edited 5 22 2010 n i have reviewed both encore and palazzo which were the two previous new casinos to open on the strip and gave them both 5 stars. noriginal post.... nin building this they managed to suck out all the feel of las vegas. if i want a big city feel i'll just go to the casinos in my home town. it's very bland with a lot of open wasted space shopping mall with high dollar shops all empty no people in them buying anything. mgm has put their future hopes on this property but it's a flop in my opinion. i go to vegas to get away from what they tried to achieve i can't see me going there again any time soon. also if i walk that end of the strip i will not walk on their side of the street any longer it just a time consuming maze just to walk by city center. to sum it up no las vegas feel what so ever and very boring.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'edited 5 22 2010 n i have reviewed both encore and palazzo which were the two previous new casinos to open on the strip and gave them both 5 stars. noriginal post.... nin building this they managed to suck out all the feel of las vegas. if i want a big city feel i'll just go to the casinos in my home town. it's very bland with a lot of open wasted space shopping mall with high dollar shops all empty no people in them buying anything. mgm has put their future hopes on this property but it's a flop in my opinion. i go to vegas to get away from what they tried to achieve i can't see me going there again any time soon. also if i walk that end of the strip i will not walk on their side of the street any longer it just a time consuming maze just to walk by city center. to sum it up no las vegas feel what so ever and very boring.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Enhance the Las Vegas atmosphere: The customer feels that the property lacks the authentic Las Vegas feel. We could focus on incorporating more elements that represent the city's unique charm, such as themed decor, live entertainment, and vibrant nightlife. 2. Address the open space issue: The customer mentions that there is a lot of open wasted space and empty high-end shops. We could work on attracting more retailers and ensuring that the shops are well-stocked to create a more lively and engaging shopping experience."
9878," A customer left us a 3-star review: 'all the stars are for the excellent wait staff. as for food...it's lacking. n ni know why kids in america don't eat their veggies. the preparation lacking... if this food was given to me growing up, i too would have looked at vegetarians as poor souls missing on basic pleasures of life. we ordered the lentil soup, tlt,teriyaki bowl, inside out quinoa burger, edamame dumplings. couple of the dishes came with side of kale and sweet potato fries. except for sweet potato fries and dumplings, everything was bland and tasteless.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'all the stars are for the excellent wait staff. as for food...it's lacking. n ni know why kids in america don't eat their veggies. the preparation lacking... if this food was given to me growing up, i too would have looked at vegetarians as poor souls missing on basic pleasures of life. we ordered the lentil soup, tlt,teriyaki bowl, inside out quinoa burger, edamame dumplings. couple of the dishes came with side of kale and sweet potato fries. except for sweet potato fries and dumplings, everything was bland and tasteless.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the flavor and presentation of our dishes, particularly the vegetarian options. Here are some specific actions we can take: 1. Improve the seasoning and flavor of our vegetarian dishes: We can work with our chefs to develop more flavorful recipes for our vegetarian options, ensuring that they are as appealing and satisfying as our other dishes. 2. Pay attention to the presentation of dishes: A visually appealing dish can greatly enhance the dining experience. We can focus on making our dishes more attractive, using colorful garnishes and thoughtful plating techniques."
4630," A customer left us a 1-star review: 'it took over 45 minutes for the food to come out. i ordered the chicken fried chicken. the chicken was so rubbery and the crust was soggy. my eggs were over done and the toast was burnt. will never go there again for breakfast.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'it took over 45 minutes for the food to come out. i ordered the chicken fried chicken. the chicken was so rubbery and the crust was soggy. my eggs were over done and the toast was burnt. will never go there again for breakfast.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? 1. Improve speed of service: Address the delay in food delivery by streamlining kitchen operations, improving communication between kitchen and waitstaff, or hiring additional staff during peak hours. 2. Enhance food quality: Investigate the issue with the rubbery chicken and soggy crust. This could involve adjusting cooking methods, sourcing better quality ingredients, or providing additional training for kitchen staff. 3. Ensure consistency in food preparation: Ensure that all dishes are cooked to the specified standards, particularly with regards to doneness of eggs and burnt toast. This may involve implementing a more rigorous quality control process."
8252," A customer left us a 3-star review: 'it just wasn't for me. i had a hard time reading the menu because of the major spanglish that was going on. i had a large party and no one liked it either, but that was my fault because i had no idea that they were toppas i knew the small forks were questionable . anyways, the atmosphere was super cute, so i really enjoyed that. pretty sure i am not going back though.' The customer feels joy, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'it just wasn't for me. i had a hard time reading the menu because of the major spanglish that was going on. i had a large party and no one liked it either, but that was my fault because i had no idea that they were toppas i knew the small forks were questionable . anyways, the atmosphere was super cute, so i really enjoyed that. pretty sure i am not going back though.' The customer feels joy, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Clarify menu items: Ensure that menu items are clearly labeled and easy to understand, avoiding any potential confusion due to language barriers. 2. Provide clear information about menu items: Clearly indicate if menu items come with additional toppings or charges, and make sure this information is easily accessible. 3. Train staff on menu items and customer service: Ensure that staff are well-versed in menu items and can answer any questions customers may have."
8979," A customer left us a 3-star review: 'i am only judging this place as a bar, never had the food. i'd rather give it 2.5 stars. n ni came here with a colleague after a long, long travel experience to get to pittsburgh. n nthey had a nice collection of beers including some local ones. the only negative side is that the bartender had almost no knowlege of what the beers were like so we had to just try our luck. the bartender had never tried any of the beers nor did he care about them. i would have liked to have more info in order to make smarter choices about which beers to get. at least one of them i would have avoided if i'd know more about it. n nperhaps he was just not used to encountering a beer geek. n ni did pass by the place the next day around lunch and it was full of customers. for what ever that means.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i am only judging this place as a bar, never had the food. i'd rather give it 2.5 stars. n ni came here with a colleague after a long, long travel experience to get to pittsburgh. n nthey had a nice collection of beers including some local ones. the only negative side is that the bartender had almost no knowlege of what the beers were like so we had to just try our luck. the bartender had never tried any of the beers nor did he care about them. i would have liked to have more info in order to make smarter choices about which beers to get. at least one of them i would have avoided if i'd know more about it. n nperhaps he was just not used to encountering a beer geek. n ni did pass by the place the next day around lunch and it was full of customers. for what ever that means.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, it would be beneficial to: 1. Enhance the bartender's knowledge about the beers offered, including their characteristics, origins, and unique selling points. This will enable them to provide more informed recommendations to customers, especially those with a keen interest in beer. 2. Showcase the beer menu in a more accessible and informative manner, such as providing tasting notes, brewery information, or pairing suggestions. This will empower customers to make informed decisions about their beer choices. 3. Consider offering staff training sessions on beer appreciation and tasting, to foster a deeper understanding and appreciation for the beers served."
7145," A customer left us a 3-star review: 'i recently read someone complain about reviews that start off i wanted to love this place but... nhowever, that's exactly how i want to start this review. n ni've only been in once and it will not be my last time. i just don't think i'm super excited to come back right away. n nit wasn't the food that disappointed me as much as the service. n ni ordered a salad and explained that i did not want peppers. it went something along the lines of this... n nme i'll take the spicy southwest salad with no peppers nher you got it as she's putting lettuce in a box nher to him no peppers as she hands him my lettuce nhim ok nme no peppers, no peppers, no peppers, no peppers, no peppers ughhhhh nhim oh you didn't want peppers!? nme nope nhim picks most of them off nme thanks n nthere wasn't an i'm sorry or do you mind if i just pick them off and leave you with a salad covered in pepper juice . n ni asked the cashier for plastic silverware to go. she pointed towards the area where you can help yourself to silverware but there wasn't any to go. n nno one was helpful, everyone seemed to be annoyed with working. n n nmaybe next time will be better....maybe.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i recently read someone complain about reviews that start off i wanted to love this place but... nhowever, that's exactly how i want to start this review. n ni've only been in once and it will not be my last time. i just don't think i'm super excited to come back right away. n nit wasn't the food that disappointed me as much as the service. n ni ordered a salad and explained that i did not want peppers. it went something along the lines of this... n nme i'll take the spicy southwest salad with no peppers nher you got it as she's putting lettuce in a box nher to him no peppers as she hands him my lettuce nhim ok nme no peppers, no peppers, no peppers, no peppers, no peppers ughhhhh nhim oh you didn't want peppers!? nme nope nhim picks most of them off nme thanks n nthere wasn't an i'm sorry or do you mind if i just pick them off and leave you with a salad covered in pepper juice . n ni asked the cashier for plastic silverware to go. she pointed towards the area where you can help yourself to silverware but there wasn't any to go. n nno one was helpful, everyone seemed to be annoyed with working. n n nmaybe next time will be better....maybe.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, it would be beneficial to focus on the following areas: 1. Communication: Ensure that all staff members understand and prioritize clear communication with customers, especially when it comes to special requests like avoiding certain ingredients. 2. Attention to Detail: Pay close attention to customers' orders and follow through on their requests, such as removing unwanted ingredients. 3. Customer Service: Train staff to be more attentive, friendly, and helpful, especially when dealing with customer complaints or special requests. 4. Provide Proper Resources: Ensure that necessary resources, such as plastic silverware, are readily available for customers who request them."
9445," A customer left us a 3-star review: 'yum yum tasty tasty, portions on some items a little skimpy, and the wait staff is a little a loof, however it's totally worth it. the foood is really cool, quite authentic, and a great place to get away from the vegas strip for a bit. if you're into the yun nan province food this is a great place to start.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'yum yum tasty tasty, portions on some items a little skimpy, and the wait staff is a little a loof, however it's totally worth it. the foood is really cool, quite authentic, and a great place to get away from the vegas strip for a bit. if you're into the yun nan province food this is a great place to start.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Portion Sizes: Increase the portion sizes, especially on items that the customer mentioned were ""skimpy."" 2. Wait Staff: Improve the training of our waitstaff to ensure they are attentive, friendly, and efficient. This will help them to be less ""loof"" (loose or unattentive) and provide better service. 3. Authenticity: Continue to maintain the authenticity of our Yunnan province food to meet the customer's expectations."
8275," A customer left us a 3-star review: 'all i ever read or hear about is this san leche cake. which only added to my sadness when they did not have it. my first experience with them was at the most recent south point food truck festival. with the guest chef, we got wong wings, spam musubi, braise pork sandwich, and ebi ceviche. i ordered the last item and thought it could have used jalapenos or more citrus to liven up the bland flavors. n ni want to give them another try since i love spam musubi and any soaked cakes. the concept of having a new guest chef also adds to the fun. even if a customer does not enjoy one visit does not mean that they will dislike their next one. a bit of russian roulette never hurts anyone. actually, i will retract my previous statement...' The customer feels sadness, disappointment, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'all i ever read or hear about is this san leche cake. which only added to my sadness when they did not have it. my first experience with them was at the most recent south point food truck festival. with the guest chef, we got wong wings, spam musubi, braise pork sandwich, and ebi ceviche. i ordered the last item and thought it could have used jalapenos or more citrus to liven up the bland flavors. n ni want to give them another try since i love spam musubi and any soaked cakes. the concept of having a new guest chef also adds to the fun. even if a customer does not enjoy one visit does not mean that they will dislike their next one. a bit of russian roulette never hurts anyone. actually, i will retract my previous statement...' The customer feels sadness, disappointment, love. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the disappointment caused by not having the San Leche cake. Offer a complimentary piece or a discount on their next purchase as a gesture of goodwill. 2. For the Ebi Ceviche, consider adding jalapenos or more citrus as an option to cater to customers who prefer a spicier or more tangy flavor profile. 3. Maintain transparency about menu items, especially popular ones like the San Leche cake, to manage customer expectations. 4. Encourage feedback and be open to suggestions for future menu items or improvements."
4976," A customer left us a 1-star review: 'the family decided to try marcello's since we have seen the restaurant for many years, but never tried it before. it was so disappointing! we tried the pizza and two different pasta dishes. the family thought it was all terrible. the pizza was soggy and just tasted of garlic. one pasta dish was completely bland. it just tasted like nothing. the other pasta dish tasted and smelled fishy so much so that my dad was worried he was going to get sick from eating it. we don't understand how they have stayed in business this long, but we won't be back unless some changes are made.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the family decided to try marcello's since we have seen the restaurant for many years, but never tried it before. it was so disappointing! we tried the pizza and two different pasta dishes. the family thought it was all terrible. the pizza was soggy and just tasted of garlic. one pasta dish was completely bland. it just tasted like nothing. the other pasta dish tasted and smelled fishy so much so that my dad was worried he was going to get sick from eating it. we don't understand how they have stayed in business this long, but we won't be back unless some changes are made.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Marcello's, consider the following steps: 1. Address the concerns about the quality of the food: - Improve the consistency of the pizza, ensuring it's not soggy and has a balanced flavor profile. - Enhance the seasoning of pasta dishes to prevent blandness and ensure a rich, flavorful taste. - Investigate the issue with the fishy pasta dish and take necessary measures to prevent it from happening again. 2. Train staff on proper food handling and presentation: - Ensure that food is prepared and presented in a visually appealing manner."
9571," A customer left us a 3-star review: 'i feel like a realtor writing this, but this hotel seriously rocks for its location. it's right across the street from the palms and the rio. rooms are usually cheap here. you can typically score a room for under 100. it's an antithesis to your overpriced luxury resorts on the strip, but it's not a dump either. the comfort level from the beds to the layout to the dcor is kind of blah. whatever. who really stays in their room in vegas anyways? n nanother bonus is the gigantic bowling alley onsite. i came here with some friends who were staying there for a bowling tournament, and i've made this my place when i want a cheap, average room in vegas. n nthe shuttle service to barbary coast makes it super convenient to get to the strip. i don't think they do that anymore, however. aside from its location on flamingo road and the bowling alley, the gold coast kind of sucks.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i feel like a realtor writing this, but this hotel seriously rocks for its location. it's right across the street from the palms and the rio. rooms are usually cheap here. you can typically score a room for under 100. it's an antithesis to your overpriced luxury resorts on the strip, but it's not a dump either. the comfort level from the beds to the layout to the dcor is kind of blah. whatever. who really stays in their room in vegas anyways? n nanother bonus is the gigantic bowling alley onsite. i came here with some friends who were staying there for a bowling tournament, and i've made this my place when i want a cheap, average room in vegas. n nthe shuttle service to barbary coast makes it super convenient to get to the strip. i don't think they do that anymore, however. aside from its location on flamingo road and the bowling alley, the gold coast kind of sucks.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on enhancing the comfort level of the rooms, such as upgrading the beds, redesigning the decor, and possibly improving the room layout. Additionally, we could consider resuming the shuttle service to the Barbary Coast, as this was a convenient service mentioned in the review. Lastly, we could explore ways to maintain the affordable pricing while also improving the overall quality of the hotel."
3979," A customer left us a 1-star review: 'terrible and unprofessional service. i work in the industry so i tend to be more lenient than others because i understand the inter workings of a bar. however, i still expect to be treated with respect and professionalism. upon entering i was just stared at by 3 workers but was not greeted at all. the manager if you could call her that was bad mouthing some of her guests to other bar guests. i found this appalling! if i were the owner i would be reading these awful reviews and making some changes. i will not be returning.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'terrible and unprofessional service. i work in the industry so i tend to be more lenient than others because i understand the inter workings of a bar. however, i still expect to be treated with respect and professionalism. upon entering i was just stared at by 3 workers but was not greeted at all. the manager if you could call her that was bad mouthing some of her guests to other bar guests. i found this appalling! if i were the owner i would be reading these awful reviews and making some changes. i will not be returning.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? 1. Improve Customer Greeting: Ensure all staff members are trained to greet customers promptly and professionally upon entry. 2. Staff Training: Conduct regular training sessions to educate staff on the importance of professionalism and respect towards customers. 3. Managerial Behavior: Monitor manager's behavior and ensure they maintain a professional demeanor at all times, especially when interacting with customers or other staff members. 4. Address Customer Concerns: If a customer expresses dissatisfaction, address their concerns promptly and courteously to show that their feedback is valued."
7307," A customer left us a 3-star review: 'i honestly didn't spend a whole lot of time in this place, but after snacking on the food trucks outside, we headed inside for a couple of beers. most of the beers were 2 or 3, which is pretty great. and there was a live band, which was pretty good. the ambiance is that of a typical 24 7 bar not much to write home about. but overall, it's not a bad spot.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i honestly didn't spend a whole lot of time in this place, but after snacking on the food trucks outside, we headed inside for a couple of beers. most of the beers were 2 or 3, which is pretty great. and there was a live band, which was pretty good. the ambiance is that of a typical 24 7 bar not much to write home about. but overall, it's not a bad spot.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience, we could focus on improving the ambiance of the bar to make it more unique and memorable. This could include: 1. Enhancing the decor to create a more inviting and distinctive atmosphere. 2. Offering a wider variety of food options, perhaps partnering with more diverse food trucks. 3. Providing more seating options to accommodate a larger number of customers and encourage longer stays. 4. Considering live music performances of higher quality or more diverse genres to cater to a broader audience. 5. Offering promotions or special events to encourage repeat visits and create a sense of community."
4615," A customer left us a 1-star review: 'worst casino hotel i've ever been to!. had some fucking guard yelling at me through the casino and following me and had the maid barge in my room before check out. i have ptsd and this was the worst possible vacation. thanks tuscany!' The customer feels gratitude, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'worst casino hotel i've ever been to!. had some fucking guard yelling at me through the casino and following me and had the maid barge in my room before check out. i have ptsd and this was the worst possible vacation. thanks tuscany!' The customer feels gratitude, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? 1. Train staff to be more sensitive and respectful towards guests, especially those with PTSD or other mental health issues. 2. Implement a clear policy for room entry before checkout, ensuring that guests are not disturbed without prior notice and consent. 3. Establish a protocol for dealing with incidents in the casino, ensuring that guards are trained to de-escalate situations and not escalate them. 4. Offer a personalized apology to the customer, acknowledging their negative experience and expressing a genuine desire to make it right."
3730," A customer left us a 1-star review: 'stay away from this rip of place, store manager lady is one of the worst manager i ever met, customer service zero, no common sense, and be aware, prices are high its even better to buy new furniture then used one here.' The customer feels anger, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'stay away from this rip of place, store manager lady is one of the worst manager i ever met, customer service zero, no common sense, and be aware, prices are high its even better to buy new furniture then used one here.' The customer feels anger, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? 1. Apology and Empathy: Acknowledge the customer's feelings and express empathy for their experience. ""We're truly sorry to hear about your recent visit to our store. We understand your frustration and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered."" 2. Investigate the Issue: Inquire about the specific incidents or issues that led to their poor review. ""Could you please share more details about your experience? We'd like to understand better so we can address the issues and improve our services."" 3. Offer Solutions: Based on the customer's feedback, offer potential solutions or improvements."
3170," A customer left us a 2-star review: 'michael mina as a contemporary chef has created a wonderful menu at the american fish restaurant in the promenade level of the new aria hotel casino on the strip. although our food met most of our expectations, the overall experience our server, etc. really made this a las vegas restaurant that could have been skipped. nthe room is nicely done with a great open kitchen and step down main dining area with a few booths along the perimeter and reasonably spaced tables. we were sat in an area just off the host station and gazes into the sterile lobby of the upscale food court far away from the nice vibe that the restaurant establishes. when we asked to be moved to the many empty tables closer to the kitchen our host said that this was not possible with no explanation. the evening went down hill from there. nthe main courses were outstanding the blackened cod being an amazing dish almost worth the pricing of over 50. the diver scallops were among the best we had ever had. the sommelier was the most service oriented of the team that waited on us with great suggestions for wine pairings that were worth the steep prices. n nfor us, it was the indifferent service or attitude towards our evening that made this a poorly memorable evening. i had mentioned that this was a double birthday celebration when making the reservation and nobody mentioned a thing to us when we were sat or throughout the meal. n nas a 4 star lv restaurant, american fish failed to deliver on this occasion to the point where i would strongly recommend one go to michael mina's at the bellagio before venturing into the aria for this restaurant.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'michael mina as a contemporary chef has created a wonderful menu at the american fish restaurant in the promenade level of the new aria hotel casino on the strip. although our food met most of our expectations, the overall experience our server, etc. really made this a las vegas restaurant that could have been skipped. nthe room is nicely done with a great open kitchen and step down main dining area with a few booths along the perimeter and reasonably spaced tables. we were sat in an area just off the host station and gazes into the sterile lobby of the upscale food court far away from the nice vibe that the restaurant establishes. when we asked to be moved to the many empty tables closer to the kitchen our host said that this was not possible with no explanation. the evening went down hill from there. nthe main courses were outstanding the blackened cod being an amazing dish almost worth the pricing of over 50. the diver scallops were among the best we had ever had. the sommelier was the most service oriented of the team that waited on us with great suggestions for wine pairings that were worth the steep prices. n nfor us, it was the indifferent service or attitude towards our evening that made this a poorly memorable evening. i had mentioned that this was a double birthday celebration when making the reservation and nobody mentioned a thing to us when we were sat or throughout the meal. n nas a 4 star lv restaurant, american fish failed to deliver on this occasion to the point where i would strongly recommend one go to michael mina's at the bellagio before venturing into the aria for this restaurant.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at American Fish, the following steps could be taken: 1. Seating: Ensure that all tables are utilized effectively, and guests are seated in areas that enhance the dining experience. If possible, offer a table closer to the kitchen upon request, and provide a reasonable explanation if it's not available. 2. Acknowledging special occasions: Make an effort to acknowledge and celebrate special occasions, such as birthdays, when guests make reservations. This can be done by offering a small gesture, like a dessert or a personalized message on the menu."
3125," A customer left us a 2-star review: 'the food we ordered beef shortribs with rice, sesame noodles, chicken teriyaki, pork bao, and dumplings. first off when i think of short ribs i think of bone in ribs. i was a little surprised when i saw something else. the beef short ribs weren't that good. it was nice and soft but it wasn't worth ordering. the sesame noodles was actually good. the only problem with the noodles was that it was way too spicy that we couldn't finish it. the dumplings came with a salty sauce which made it even more salty not good. the chicken teriyaki was good but nothing special or out of the ordinary compared to basic chicken teriyaki you can order at any other restaurant. the only thing that was good was the pork bao. if i would ever come back to this place which is most likely never i would only order the pork bao. n nthe service lacking. we came in a group of 7 and they didn't refill any of our drinks until we were done with our food and ready for the check. we had to flag the server for refills which was almost dumb because the place is small and it wasn't busy when we were there. n noverall, the food isn't enough to make up for the pathetic service that was provided to us. also, beware of the smell of smoke. we didn't know it was inside a casino and all the smoke from the casino goes into the restaurant. for some who are non smokers this was a huge turn off. never coming back to this place.' The customer feels disappointment, surprise, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the food we ordered beef shortribs with rice, sesame noodles, chicken teriyaki, pork bao, and dumplings. first off when i think of short ribs i think of bone in ribs. i was a little surprised when i saw something else. the beef short ribs weren't that good. it was nice and soft but it wasn't worth ordering. the sesame noodles was actually good. the only problem with the noodles was that it was way too spicy that we couldn't finish it. the dumplings came with a salty sauce which made it even more salty not good. the chicken teriyaki was good but nothing special or out of the ordinary compared to basic chicken teriyaki you can order at any other restaurant. the only thing that was good was the pork bao. if i would ever come back to this place which is most likely never i would only order the pork bao. n nthe service lacking. we came in a group of 7 and they didn't refill any of our drinks until we were done with our food and ready for the check. we had to flag the server for refills which was almost dumb because the place is small and it wasn't busy when we were there. n noverall, the food isn't enough to make up for the pathetic service that was provided to us. also, beware of the smell of smoke. we didn't know it was inside a casino and all the smoke from the casino goes into the restaurant. for some who are non smokers this was a huge turn off. never coming back to this place.' The customer feels disappointment, surprise, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Clarify menu items: To avoid customer confusion, ensure that menu descriptions are clear and accurate, particularly for dishes with names that may be misleading. For example, ""beef short ribs"" could be more specifically described as ""boneless beef short ribs"" to set expectations. 2. Adjust spice levels: Offer options for customers to customize the spice level of their dishes, or provide a warning for dishes that are particularly spicy. 3. Improve drink service: Ensure that drinks are regularly refilled, especially for larger groups."
6879," A customer left us a 3-star review: 'much to my surprise i enjoyed my lunch today. the company of a couple girlfriends didn't hurt. i had the turkey burger with a side of a 1 2 kale salad and 1 2 sweet potato hash. everything was very flavorful and filling. typically i find the portions small here but the burger definitely filled me up. i would not have a drink as they are greatly overpriced 4 for a lemonade.' The customer feels joy, excitement, surprise. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'much to my surprise i enjoyed my lunch today. the company of a couple girlfriends didn't hurt. i had the turkey burger with a side of a 1 2 kale salad and 1 2 sweet potato hash. everything was very flavorful and filling. typically i find the portions small here but the burger definitely filled me up. i would not have a drink as they are greatly overpriced 4 for a lemonade.' The customer feels joy, excitement, surprise. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Address the pricing of drinks: Offer more competitive pricing for beverages, especially popular ones like lemonade, to make them more appealing to customers. 2. Enhance portion sizes: Consider increasing the portion sizes of some menu items, particularly those that the customer found filling, such as the turkey burger. 3. Improve beverage quality: If possible, improve the quality of beverages to justify their price and make them more enjoyable for customers. 4. Provide clearer pricing information: Ensure that pricing is clearly displayed and easy to understand, so customers can make informed decisions about their orders."
1023," A customer left us a 2-star review: 'the place is now called the kitchen i guess following the living room and sushi room theme of nearby joints? . n nthis had become my primary breakfast joint for quite a while but then it changed ownership and i've decided with my last visit it is officially over. n ntalked to the manager the first time we ate there under the new ownership. we were told the belgian waffle maker was broken and there was some issue with the previous owner and payment to the vendor waitress may have shared a little too much on that my son would be denied his favorite n nalso told her the food portions had changed as in less . her feedback was that people weren't finishing their food and would actually like less. i asked the obvious question why the same menu and same pricing? they just took over, things will improve... n nso we let the place settle a bit and finally went back a few weeks back couldn't handle another mimi's trip . yep, the waffle maker was not working had been down for a few weeks . and the menu was the same menu, with some items blacked out with marker. n nand the final straw the food quality was actually not the same. cold eggs only a dab of potatoes and our waitress was inattentive.' The customer feels neutral, confusion, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the place is now called the kitchen i guess following the living room and sushi room theme of nearby joints? . n nthis had become my primary breakfast joint for quite a while but then it changed ownership and i've decided with my last visit it is officially over. n ntalked to the manager the first time we ate there under the new ownership. we were told the belgian waffle maker was broken and there was some issue with the previous owner and payment to the vendor waitress may have shared a little too much on that my son would be denied his favorite n nalso told her the food portions had changed as in less . her feedback was that people weren't finishing their food and would actually like less. i asked the obvious question why the same menu and same pricing? they just took over, things will improve... n nso we let the place settle a bit and finally went back a few weeks back couldn't handle another mimi's trip . yep, the waffle maker was not working had been down for a few weeks . and the menu was the same menu, with some items blacked out with marker. n nand the final straw the food quality was actually not the same. cold eggs only a dab of potatoes and our waitress was inattentive.' The customer feels neutral, confusion, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Address the broken waffle maker issue promptly: Ensure the waffle maker is in good working condition and communicate this to the customer. 2. Clarify the ownership change and improvements: Explain the changes made since the new ownership, focusing on the positive aspects and improvements made to the restaurant. 3. Review food portion sizes: Increase food portions to match the previous owner's sizes or provide an explanation for the change in portion sizes and offer options for customers who prefer larger portions."
6080," A customer left us a 1-star review: 'reading over the other reviews i'm noticing a trend.....terrible customer service. wish i could say my review will be different buuuut nope. i've been here several times and i would say the service is mediocre at best but this time was awful. i'm actually currently sitting here wondering if our server will ever come back. she sure looks like she's been having a great time tonight chattin it up with the other employees but considering we are her only table maybe she could stop by once or twice every hour to check on us. guess they don't want us to spend more money. oh and also this is pretty good had empty beer glasses sitting in front of us for at least 20 minutes so i brought them to the bar and waited for new ones. genius bartender can i help you with something? um yeah a drink. seriously?' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'reading over the other reviews i'm noticing a trend.....terrible customer service. wish i could say my review will be different buuuut nope. i've been here several times and i would say the service is mediocre at best but this time was awful. i'm actually currently sitting here wondering if our server will ever come back. she sure looks like she's been having a great time tonight chattin it up with the other employees but considering we are her only table maybe she could stop by once or twice every hour to check on us. guess they don't want us to spend more money. oh and also this is pretty good had empty beer glasses sitting in front of us for at least 20 minutes so i brought them to the bar and waited for new ones. genius bartender can i help you with something? um yeah a drink. seriously?' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve Response Time: The customer mentions waiting for the server multiple times. Ensuring prompt service can help address this issue. 2. Staff Training: The customer feels neglected, as the server was engaged in conversations with other employees instead of attending to the table. Training staff to prioritize customer service can help prevent this. 3. Table Management: The customer was the only table being served by the server, which may have contributed to the slow service. Implementing a system to ensure all tables are attended to regularly can help prevent this."
2841," A customer left us a 2-star review: 'it's an ok, indian restaurant. only reasons why its getting all the positive reviews is because its the only one in henderson specially on eastern . i had their lunch buffet which was so so, curries were cold and sort of tasteless. they were running low on food at the buffet and the rice was abysmal. how do you screw up rice? the best thing about this place is their garlic naan. i think its the freshsest naan i ever had at a buffet. n nthere are better restaurants in vegas, if you want good food, then go to namaste or mint indian bistro.' The customer feels admiration, approval, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'it's an ok, indian restaurant. only reasons why its getting all the positive reviews is because its the only one in henderson specially on eastern . i had their lunch buffet which was so so, curries were cold and sort of tasteless. they were running low on food at the buffet and the rice was abysmal. how do you screw up rice? the best thing about this place is their garlic naan. i think its the freshsest naan i ever had at a buffet. n nthere are better restaurants in vegas, if you want good food, then go to namaste or mint indian bistro.' The customer feels admiration, approval, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and potentially win them back, we could consider the following steps: 1. Acknowledge the feedback: Respond to the review, thank the customer for their feedback, and express our appreciation for their visit. 2. Address the concerns: Admit that the quality of the lunch buffet, particularly the curries and rice, did not meet their expectations. Assure them that we are taking their feedback seriously and will work to improve the quality of our buffet offerings. 3. Highlight strengths: Acknowledge the customer's positive comments about our garlic naan, and offer a complimentary serving of it as a gesture of goodwill."
2092," A customer left us a 2-star review: 'my date and i both had meals here and it was eh on service and food. i was hoping for it to be better as it's a family owned restaurant but it was not meant to be' The customer feels optimism, disappointment, desire. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'my date and i both had meals here and it was eh on service and food. i was hoping for it to be better as it's a family owned restaurant but it was not meant to be' The customer feels optimism, disappointment, desire. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on three key areas: service, food quality, and meeting expectations. 1. Service Improvement: Train staff to provide friendly, attentive, and efficient service. This includes greeting customers promptly, checking in regularly, and addressing any concerns or issues promptly and professionally. 2. Food Quality: Ensure consistency in food preparation and presentation. This might involve regular taste tests, maintaining high-quality ingredients, and training chefs to follow recipes accurately. 3. Meeting Expectations: Communicate clearly about the restaurant's offerings, such as the type of cuisine, service style, and any unique features."
998," A customer left us a 2-star review: 'only one waitress for the entire restaurant. nshe did her best, not bad. food way overpriced. full of ocotillo blue hairs, don't know any better. 15.95 for combination fried rice. really? maybe 8 bucks tops. never going back. too many good places out there. don't bother, you will be better off.' The customer feels admiration, approval, optimism. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'only one waitress for the entire restaurant. nshe did her best, not bad. food way overpriced. full of ocotillo blue hairs, don't know any better. 15.95 for combination fried rice. really? maybe 8 bucks tops. never going back. too many good places out there. don't bother, you will be better off.' The customer feels admiration, approval, optimism. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can consider the following steps: 1. Staffing: Ensure there is adequate staffing during peak hours to provide prompt and attentive service. 2. Pricing: Review our menu pricing to ensure it is competitive and offers value for the quality of food served. 3. Ambiance: Create a more welcoming and less age-specific atmosphere to attract a broader customer base. 4. Communication: Reach out to the customer to acknowledge their feedback, express our appreciation for their visit, and offer a discount or complimentary item on their next visit to make amends for their dissatisfaction with the pricing."
820," A customer left us a 2-star review: 'came here today because it was the quickest way to lunch from the hilton grand. it was ok. i got the house fried rice and it was very good and a large portion for 11. the fried rice had pork, beef, and actually well done squid. n nthe single worst experience here was the service, terrible! it took forever to get even a menu let alone water or tea. definitely not going here again...' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'came here today because it was the quickest way to lunch from the hilton grand. it was ok. i got the house fried rice and it was very good and a large portion for 11. the fried rice had pork, beef, and actually well done squid. n nthe single worst experience here was the service, terrible! it took forever to get even a menu let alone water or tea. definitely not going here again...' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Speed up service: Ensure that menus are readily available upon seating, and promptly attend to the customer's requests for water or tea. 2. Improve staff training: Train staff to be more attentive and responsive to customer needs, and to prioritize service efficiency without compromising quality. 3. Enhance menu presentation: Present menus in an appealing and organized manner to create a better first impression. 4. Address food preparation: Ensure that food is prepared and served in a timely manner, and that the quality of the food meets customer expectations."
8797," A customer left us a 3-star review: 'pullano's is a dirty little sports bar located in a run down strip mall. but, remember, looks can be deceiving. n nthe pizza and wings are some of the best on the westside as well as some of the cheapest. but what really matters is pullano's happy hour. n nthey have free pizza in the bar until 6pm everyday. on a side note, the way the pizza is set out makes it pretty unsanitary but since it's free... ntheir drink specials are also pretty good. i usually go for 2.50 margaritas because they are decent tasting and cheap! i'm pretty sure the beer is really cheap as well, but i don't have any experience with drinking beer there. n nthe bar isn't bad at all, but the reason i give pullano's three stars is because they really overcharged us during happy hour. we decided that getting drunk and stumbling across the street for night class at asu west would be a decent idea. we preceded to have three margaritas each plus a gin and tonic and a long island iced tea. when our bill came out only the gin and tonic reflected the happy hour pricing. we were pretty upset, but we didn't have time to argue because we had to get to class. n ndespite this bad experience, we continue to frequent pullano's because the food is delicious. the specials are fantastic, as well.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'pullano's is a dirty little sports bar located in a run down strip mall. but, remember, looks can be deceiving. n nthe pizza and wings are some of the best on the westside as well as some of the cheapest. but what really matters is pullano's happy hour. n nthey have free pizza in the bar until 6pm everyday. on a side note, the way the pizza is set out makes it pretty unsanitary but since it's free... ntheir drink specials are also pretty good. i usually go for 2.50 margaritas because they are decent tasting and cheap! i'm pretty sure the beer is really cheap as well, but i don't have any experience with drinking beer there. n nthe bar isn't bad at all, but the reason i give pullano's three stars is because they really overcharged us during happy hour. we decided that getting drunk and stumbling across the street for night class at asu west would be a decent idea. we preceded to have three margaritas each plus a gin and tonic and a long island iced tea. when our bill came out only the gin and tonic reflected the happy hour pricing. we were pretty upset, but we didn't have time to argue because we had to get to class. n ndespite this bad experience, we continue to frequent pullano's because the food is delicious. the specials are fantastic, as well.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Pullano's, the following steps could be considered: 1. Cleanliness: Address the cleanliness concerns by regularly inspecting and maintaining the premises, particularly the food display areas. 2. Consistent Pricing: Ensure that happy hour pricing is applied consistently across all drinks, and communicate any exceptions clearly to customers. 3. Clear Communication: Improve signage or verbal communication about happy hour rules, including any exceptions or limitations. 4. Customer Service: Train staff to handle complaints and issues effectively, and to address customer concerns promptly and professionally."
6706," A customer left us a 3-star review: 'food is good not amazing. but the customer service there is awesome. i don't go here often but when i do the bartenders always remember what i drink. that kind of service makes up for the kinda plain food.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'food is good not amazing. but the customer service there is awesome. i don't go here often but when i do the bartenders always remember what i drink. that kind of service makes up for the kinda plain food.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, focus on enhancing the food quality while maintaining the exceptional customer service. Here are some specific suggestions: 1. Food Quality: Consider upgrading ingredients, experimenting with new recipes, or bringing in a chef consultant to provide fresh ideas. 2. Consistency: Ensure that the quality of food is consistent across all meals, not just the ones the customer orders. 3. Personalization: Offer customization options for dishes to cater to individual preferences. 4. Staff Training: Continue providing excellent customer service training for your staff, emphasizing the importance of remembering regular customers' preferences."
5783," A customer left us a 1-star review: 'beware horrible food and a big rip off. come at your own risk. n nfirst of all, had difficulties with the cashier and she was very rude. the manager came and fixed the situation, but it took a long time. he was nice though. n nwhen we finally got seated, the waitresses were nice and offered drinks right away. the food was so bad, no variety, very greasy and oily foods, nothing fresh, everything was bleh. i could not even finish a second plate it was so bad. for the price, around 24, it definitely was not worth it. this buffet has to be the worst one on the vegas strip. this reminded me of the quality of hometown buffet and at least their buffet is not overpriced. n noverall, don't waste your time and money for this buffet.' The customer feels annoyance, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'beware horrible food and a big rip off. come at your own risk. n nfirst of all, had difficulties with the cashier and she was very rude. the manager came and fixed the situation, but it took a long time. he was nice though. n nwhen we finally got seated, the waitresses were nice and offered drinks right away. the food was so bad, no variety, very greasy and oily foods, nothing fresh, everything was bleh. i could not even finish a second plate it was so bad. for the price, around 24, it definitely was not worth it. this buffet has to be the worst one on the vegas strip. this reminded me of the quality of hometown buffet and at least their buffet is not overpriced. n noverall, don't waste your time and money for this buffet.' The customer feels annoyance, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Train staff on customer service: The cashier's behavior may have left a negative first impression. Providing customer service training can help staff understand the importance of being friendly, courteous, and professional. 2. Enhance food quality and variety: The customer felt that the food was greasy, oily, and lacked freshness. To address this, we can focus on improving the quality of our ingredients, offering a wider variety of dishes, and ensuring that meals are prepared fresh and to the customer's satisfaction."
2390," A customer left us a 2-star review: 'i haven't been to fox sports grill for a year and yesterday i decided to go there for my birthday dinner. wow, i was disappointed. they totally changed out the menu selection. they changed from a high end american cuisine to a regular bar type food. tgi friday have more selection then them. i ordered a kobe beef slider and i didn't care for it. also, only little amount of fries came with it. plus the service was slow. the whole restaurant seems to be empty. after dinner with friends, we went over to the bar side of the restaurant. there was a live band performing but hardly anyone was there. they have tons of nice flat screen and few pool table. i definitely don't recommend the food. but if you want the whole restaurant to yourself then i guess that will be alright.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i haven't been to fox sports grill for a year and yesterday i decided to go there for my birthday dinner. wow, i was disappointed. they totally changed out the menu selection. they changed from a high end american cuisine to a regular bar type food. tgi friday have more selection then them. i ordered a kobe beef slider and i didn't care for it. also, only little amount of fries came with it. plus the service was slow. the whole restaurant seems to be empty. after dinner with friends, we went over to the bar side of the restaurant. there was a live band performing but hardly anyone was there. they have tons of nice flat screen and few pool table. i definitely don't recommend the food. but if you want the whole restaurant to yourself then i guess that will be alright.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Fox Sports Grill, we can focus on the following areas: 1. Menu: Revisit the menu selection to offer a wider variety of high-end American cuisine options, including a more appealing Kobe beef slider. 2. Quality: Enhance the quality of the food, particularly the Kobe beef slider, to meet customer expectations. 3. Portion sizes: Increase the portion sizes of side dishes, such as fries, to match the price point of the menu items. 4. Service: Improve the speed and efficiency of service to ensure a better dining experience for customers."
7554," A customer left us a 3-star review: 'i was running a business errand in chandler and found this place by yelp. i had the carne asada burrito. you def get your bang for your buck here!! the burrito looked like it could feed two!! the price was good and the flavor was decent. nothing out of the world but i would stop by again if i was in the area.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i was running a business errand in chandler and found this place by yelp. i had the carne asada burrito. you def get your bang for your buck here!! the burrito looked like it could feed two!! the price was good and the flavor was decent. nothing out of the world but i would stop by again if i was in the area.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on enhancing the overall dining experience beyond just the food. Here are some suggestions: 1. Ambiance: Improve the restaurant's atmosphere to make it more inviting and comfortable for customers. This could include better lighting, cleaner decor, or more comfortable seating. 2. Service: Enhance the service provided by our staff. This could involve training them to be more attentive, friendly, and efficient in serving customers. 3. Speed: Reduce wait times for orders to be prepared and served. This could involve streamlining the kitchen process or increasing staff during peak hours."
6571," A customer left us a 1-star review: 'so every where was packed at city north, so i thought i'd try this place, heard nothing but good things. it was dead and we were seated right away we were sat in a back booth by the kitchen when i sat down, my feet stuck to the floor, so that grossed me out. we ordered brushetta and the tomatoes were mushy. not fresh. i felt i was in a peter piper pizza for adults. not to sure i'd bother going back. or would refer a friend.' The customer feels confusion, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'so every where was packed at city north, so i thought i'd try this place, heard nothing but good things. it was dead and we were seated right away we were sat in a back booth by the kitchen when i sat down, my feet stuck to the floor, so that grossed me out. we ordered brushetta and the tomatoes were mushy. not fresh. i felt i was in a peter piper pizza for adults. not to sure i'd bother going back. or would refer a friend.' The customer feels confusion, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can address the following issues: 1. Cleanliness: Ensure the floors are regularly cleaned and maintained, especially in high-traffic areas and booths near the kitchen. 2. Seating arrangement: Review the seating plan to avoid seating customers in areas that may be less desirable or prone to being sticky. 3. Food quality: Improve the quality of the bruschetta, particularly the tomatoes, to ensure they are fresh and not mushy. 4. Ambiance: Create a more upscale and inviting atmosphere to differentiate from family-friendly restaurants like Peter Piper Pizza."
2455," A customer left us a 2-star review: 'ok. staff is not friendly at all. often coffee canisters are empty. surprisingly long wait for a toasted bagel 5 minutes . they never clean toaster or slicer so every bagel you get tastes like onion. so if you buy a dozen, i'd recommend slicing them at home.' The customer feels surprise, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'ok. staff is not friendly at all. often coffee canisters are empty. surprisingly long wait for a toasted bagel 5 minutes . they never clean toaster or slicer so every bagel you get tastes like onion. so if you buy a dozen, i'd recommend slicing them at home.' The customer feels surprise, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Staff Training: Enhance staff training to emphasize friendliness and customer service skills. 2. Coffee Availability: Ensure coffee canisters are consistently stocked and refilled regularly. 3. Order Fulfillment: Reduce wait times for toasted bagels by improving kitchen efficiency and communication. 4. Cleanliness: Implement a rigorous cleaning schedule for the toaster, slicer, and other equipment to prevent cross-contamination of flavors."
6294," A customer left us a 1-star review: 'let's try to write another review since my last one was taken off for personal attacks. n ni will keep this one short and sweet. the food at this place is very average. without a groupon that gives you 50 off, this place would be very over priced for the quality of food one is served. the food averages around 10 13 and although that may not be too pricey, i feel as if any random guy could cook the same quality of food. n nas the service goes, from reading other reviews it has come apparent to me that neither the owner nor servers are very nice. i don't like an owner who trolls on yelp to only dismiss and refuse to accept any bad reviews the reason why my last review was deleted . n ni will not come back to this place to stand up for those who the owner has verbally attacked. in addition, the food isn't great and won't be missed.' The customer feels disapproval, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'let's try to write another review since my last one was taken off for personal attacks. n ni will keep this one short and sweet. the food at this place is very average. without a groupon that gives you 50 off, this place would be very over priced for the quality of food one is served. the food averages around 10 13 and although that may not be too pricey, i feel as if any random guy could cook the same quality of food. n nas the service goes, from reading other reviews it has come apparent to me that neither the owner nor servers are very nice. i don't like an owner who trolls on yelp to only dismiss and refuse to accept any bad reviews the reason why my last review was deleted . n ni will not come back to this place to stand up for those who the owner has verbally attacked. in addition, the food isn't great and won't be missed.' The customer feels disapproval, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Strive to enhance the quality of food served, aiming for a consistent level that exceeds the customer's expectations. This may involve improving cooking techniques, sourcing better ingredients, or revisiting recipes. 2. Pricing: Review the pricing structure to ensure it is competitive and offers value for the quality of food served. Offering promotions or discounts, especially for first-time customers, could help attract and retain customers. 3. Service: Train staff to provide friendly, attentive, and professional service."
7661," A customer left us a 3-star review: 'i am torn between a 3 and 4 star. this particular location feels very crammed together. not much room between machines and weights. over all the gym feels old and out dated. though it is clean. rubber grips on nearly all cable machines are terribly worn and need replacement. n nstore section of the gym is tiny. not a concern for me. but others may be disappointed. bathroom area is an odd layout, at least for the men's. n ngood number of drinking fountains and good locations. parking lot is run down for the whole shopping area. careful entering and exiting lot, steep. n ngym is well lit, but overall i am starting to wonder when any of the 24 hour sport locations will upgrade equipment as it is the same as when i joined over 6 years ago.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i am torn between a 3 and 4 star. this particular location feels very crammed together. not much room between machines and weights. over all the gym feels old and out dated. though it is clean. rubber grips on nearly all cable machines are terribly worn and need replacement. n nstore section of the gym is tiny. not a concern for me. but others may be disappointed. bathroom area is an odd layout, at least for the men's. n ngood number of drinking fountains and good locations. parking lot is run down for the whole shopping area. careful entering and exiting lot, steep. n ngym is well lit, but overall i am starting to wonder when any of the 24 hour sport locations will upgrade equipment as it is the same as when i joined over 6 years ago.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Space: Consider reorganizing the gym layout to provide more room between machines and weights, making it less cramped. 2. Equipment: Replace the worn rubber grips on cable machines to improve the overall condition of the equipment. 3. Store Section: Expand the store section to accommodate more customers, especially if it's a concern for some users. 4. Bathroom Area: Review the men's bathroom layout to ensure it's user-friendly and meets the expectations of our customers."
8673," A customer left us a 3-star review: 'ok. think we're going to give this place a try tonite. it's down the road from our house and we have been wondering if it's any good. fingers crossed as it sound really yummy!!' The customer feels admiration, excitement, optimism. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'ok. think we're going to give this place a try tonite. it's down the road from our house and we have been wondering if it's any good. fingers crossed as it sound really yummy!!' The customer feels admiration, excitement, optimism. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience, consider the following improvements: 1. Consistency: Ensure that the quality of food and service remains consistent across all visits. This will help to meet the customer's expectations and maintain their excitement. 2. Warm Welcome: A warm and friendly welcome can help set the tone for a positive dining experience. Greeting customers by name, if possible, and offering a complimentary drink or appetizer can make them feel valued and appreciated. 3. Attentive Service: Pay close attention to the customer's needs and preferences. This includes checking in regularly to see if they need anything, offering recommendations based on their tastes, and addressing any issues promptly and professionally."
1767," A customer left us a 2-star review: 'i couldn't agree more with fly i. the front end experience leaves a lot to be desired. it's hilton managed and morgan stanley owned, so one should expect more, or perhaps not. it's not kimpton service, that's for sure n nour room was robbed. the management reaction was professional i.e., what had to be done was done , and that's it no high touch, no check in a day later to see if everything was ok, no offer to replace stolen goods we need to hear back from our insurance company . n nthe wait staff at frank alberts was great, but the maitre d's were pretty clueless one night, they didn't want to seat us in the garden because they had just seated 50 people. we insisted, but they kept wanting to seat us in the stuffy bar somehow, that would work better.... finally, they gave in, and sat us in the back. our waitron said she had four tables, and didn't know what the front was talking about. that pretty much sums up the disconnect at ariz. biltmore. n nthe happy hour at f a's is great, if uneven one night the mojito is weak, the next night it's wicked strong. i ordered a vodka gimlet and got a vodka lemonade.... but if you don't like the drink, the wait staff will happily have a new one made. high concept you want to overtip the staff, and short change the hotel. n nthe setting is beautiful, and this place could be an absolute must return visit. but right now, it's off our short list. n nfollow up after posting this, i read through other yelp ers reviews there are at least two other theft stories here, and that's just yelpers arizona biltmore get your act together!' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i couldn't agree more with fly i. the front end experience leaves a lot to be desired. it's hilton managed and morgan stanley owned, so one should expect more, or perhaps not. it's not kimpton service, that's for sure n nour room was robbed. the management reaction was professional i.e., what had to be done was done , and that's it no high touch, no check in a day later to see if everything was ok, no offer to replace stolen goods we need to hear back from our insurance company . n nthe wait staff at frank alberts was great, but the maitre d's were pretty clueless one night, they didn't want to seat us in the garden because they had just seated 50 people. we insisted, but they kept wanting to seat us in the stuffy bar somehow, that would work better.... finally, they gave in, and sat us in the back. our waitron said she had four tables, and didn't know what the front was talking about. that pretty much sums up the disconnect at ariz. biltmore. n nthe happy hour at f a's is great, if uneven one night the mojito is weak, the next night it's wicked strong. i ordered a vodka gimlet and got a vodka lemonade.... but if you don't like the drink, the wait staff will happily have a new one made. high concept you want to overtip the staff, and short change the hotel. n nthe setting is beautiful, and this place could be an absolute must return visit. but right now, it's off our short list. n nfollow up after posting this, i read through other yelp ers reviews there are at least two other theft stories here, and that's just yelpers arizona biltmore get your act together!' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Enhance Front-End Experience: Improve the overall service quality to meet or exceed customer expectations, especially at the hotel's front desk. This could involve additional training for staff, implementing a more personalized check-in process, and following up with guests after any issues to ensure their satisfaction. 2. Address Security Concerns: Address the security concerns raised by the customer by improving security measures in the hotel rooms and communicating these improvements to guests. This could include installing more secure locks, providing information about safety procedures, and offering to replace stolen items if necessary."
7087," A customer left us a 3-star review: 'i like this location. the store is always clean and they have a super friendly staff. i also love that they have great prices and my daughter loves that she can come in and not spend a ton of money and go home and make new crafts from what she buys. overall, a great bargin.' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i like this location. the store is always clean and they have a super friendly staff. i also love that they have great prices and my daughter loves that she can come in and not spend a ton of money and go home and make new crafts from what she buys. overall, a great bargin.' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To further enhance the customer's experience, consider the following suggestions: 1. Maintain the cleanliness of the store: Continue to prioritize cleanliness as it is a key factor that the customer appreciates. 2. Foster a friendly and welcoming atmosphere: Encourage staff to engage with customers, offer assistance when needed, and make them feel valued. 3. Offer a variety of affordable craft supplies: Keep a wide selection of craft materials that cater to different age groups and skill levels, ensuring that customers can find items that suit their needs without breaking the bank."
1123," A customer left us a 2-star review: 'yard house seems to be everywhere i go. it's undeniable that their plethora of options makes it a desirable place for lunch or dinner. i wasn't feeling a majority of the items and decided to order the korean bbq beef appetizer since it came with a little bit of veggies, grains, and meat. the entire meal was great until i discovered a raw piece of beef on my plate see attached photo . n nhope they aren't serving all their guests raw meat!' The customer feels admiration, optimism, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'yard house seems to be everywhere i go. it's undeniable that their plethora of options makes it a desirable place for lunch or dinner. i wasn't feeling a majority of the items and decided to order the korean bbq beef appetizer since it came with a little bit of veggies, grains, and meat. the entire meal was great until i discovered a raw piece of beef on my plate see attached photo . n nhope they aren't serving all their guests raw meat!' The customer feels admiration, optimism, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond promptly to the review, acknowledging the customer's concern about finding a raw piece of beef in their meal. Apologize for the inconvenience and assure them that we take food safety seriously. 2. Offer a solution: Offer to rectify the situation by providing a complimentary meal or a discount on their next visit. This shows that we value their business and are committed to making things right. 3. Investigate the issue: Investigate the incident to determine the cause and prevent it from happening again."
9544," A customer left us a 3-star review: 'the first time i went it was too crowded, so i left and returned a few weeks later. it was on a sunday night and was nice and quiet. the service was really on to it although the particular server didn't seem super confident in knowing the wine we asked about she recommended the one we were looking at and it was delicious. we ordered the lamb appetizer, which did take a wee bit of time to come out considering they weren't busy, but it was tasty when it arrived. i can get what some other reviewers mean but them being a bit cold, the bartender didn't greet us and seemed out out when i asked for a wine list, but the girls serving were nice. i will come back and try to have another go as i do love wine bars and it is a nice place to bring friends.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'the first time i went it was too crowded, so i left and returned a few weeks later. it was on a sunday night and was nice and quiet. the service was really on to it although the particular server didn't seem super confident in knowing the wine we asked about she recommended the one we were looking at and it was delicious. we ordered the lamb appetizer, which did take a wee bit of time to come out considering they weren't busy, but it was tasty when it arrived. i can get what some other reviewers mean but them being a bit cold, the bartender didn't greet us and seemed out out when i asked for a wine list, but the girls serving were nice. i will come back and try to have another go as i do love wine bars and it is a nice place to bring friends.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience and encourage repeat visits, consider the following improvements: 1. Crowd Management: Ensure the restaurant is not excessively crowded, especially during peak hours. This could involve implementing a reservation system or extending operating hours. 2. Staff Training: Provide more comprehensive wine knowledge training for servers to increase their confidence in recommending wines. 3. Customer Service: Train staff to be more proactive and welcoming towards customers, especially when they first arrive or ask for assistance. 4. Speed of Service: Improve the kitchen's efficiency in preparing dishes, especially for less busy periods."
2151," A customer left us a 2-star review: 'i had been here before and loved it, but if my recent trip was any indication it has gone downhill severely. my wife and i went for lunch around noon and the restaurant was about half full. we ordered our drinks meals and everything was fine at that point. that is when the trouble started. n nfirst off, any joe's veteran knows about the crack crack crack method for easily eatable crab when done correctly. however, my order of stone crabs appeared to be just crushed with a sledgehammer. i spent almost my entire time removing teeny tiny bits of shell from each bite i took. it was terrible. secondly, about the time our food arrived, the restaurant was completely filled. not sure if they understaffed on purpose or not, but that was the result. drinks went unfilled, napkins could not be obtained, and the check took forever. n nhaving been to joe's enough to know the potential, this was a severely dissatisfying experience. as a general rule, when i am paying a premium and at joe's, you will pay a premium for my seafood, i expect a quality meal that simply put, was not delivered for many reasons. i will probably try them again and see if this was an anomaly or not.' The customer feels fear, disgust, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i had been here before and loved it, but if my recent trip was any indication it has gone downhill severely. my wife and i went for lunch around noon and the restaurant was about half full. we ordered our drinks meals and everything was fine at that point. that is when the trouble started. n nfirst off, any joe's veteran knows about the crack crack crack method for easily eatable crab when done correctly. however, my order of stone crabs appeared to be just crushed with a sledgehammer. i spent almost my entire time removing teeny tiny bits of shell from each bite i took. it was terrible. secondly, about the time our food arrived, the restaurant was completely filled. not sure if they understaffed on purpose or not, but that was the result. drinks went unfilled, napkins could not be obtained, and the check took forever. n nhaving been to joe's enough to know the potential, this was a severely dissatisfying experience. as a general rule, when i am paying a premium and at joe's, you will pay a premium for my seafood, i expect a quality meal that simply put, was not delivered for many reasons. i will probably try them again and see if this was an anomaly or not.' The customer feels fear, disgust, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Quality Control: Ensure the preparation of stone crabs is consistent and follows the correct method to avoid crushing the crab. 2. Staffing: Evaluate staffing levels during peak hours to ensure prompt service, refilling drinks, providing napkins, and processing checks in a timely manner. 3. Communication: Acknowledge the customer's feedback and express our regret for their dissatisfying experience. Offer a sincere apology and explain any actions we are taking to address their concerns."
5611," A customer left us a 1-star review: 'this practice got a lot of great reviews and i am looking for a new doctor so i give them a call! someone answers the phone and i am told that they are only taking patients that are pregnant? what? i am planning on being pregnant in the near future and need a great doctor to help me with that so wtf? the person on the phone was kinda rude and short as if they don't need your business that is so disrespectful... n i guess they make more money with pregnant woman and i wonder if they really love their patients more then profit as they say on the website' The customer feels annoyance, anger, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'this practice got a lot of great reviews and i am looking for a new doctor so i give them a call! someone answers the phone and i am told that they are only taking patients that are pregnant? what? i am planning on being pregnant in the near future and need a great doctor to help me with that so wtf? the person on the phone was kinda rude and short as if they don't need your business that is so disrespectful... n i guess they make more money with pregnant woman and i wonder if they really love their patients more then profit as they say on the website' The customer feels annoyance, anger, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Clarify the practice's patient eligibility: Clearly state on the website and over the phone that the practice primarily focuses on obstetrics and gynecology, with a special emphasis on pregnant women and women planning to become pregnant. 2. Train staff to handle inquiries professionally: Ensure that staff members are trained to be courteous, patient, and understanding when answering phone calls, especially when addressing potential patients who may not fit the practice's primary focus."
6897," A customer left us a 3-star review: 'the great cathedral of learning. n nsorry, not impressed. i guess i'm just jaded to the gothic style cathedral because i have to take classes here almost everyday. also, after the 3rd floor it's basically office building style rooms so there's nothing to fawn over. the elevators take forever so i just walk up the several flights of stairs to my classes or to my professors office hours. n ni think i appreciated it at first but after a while school bogged me down and now i associate bitter feelings with the cathedral.' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'the great cathedral of learning. n nsorry, not impressed. i guess i'm just jaded to the gothic style cathedral because i have to take classes here almost everyday. also, after the 3rd floor it's basically office building style rooms so there's nothing to fawn over. the elevators take forever so i just walk up the several flights of stairs to my classes or to my professors office hours. n ni think i appreciated it at first but after a while school bogged me down and now i associate bitter feelings with the cathedral.' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Acknowledge the customer's feedback: Respond to the review, acknowledging their feelings and expressing appreciation for their feedback. This shows that we value their opinion and are open to improvement. 2. Address the issues raised: Discuss the concerns about the gothic style and the transition from architectural grandeur to office-like spaces. Consider ways to enhance the aesthetic appeal of the building, perhaps by incorporating more modern elements or greenery. 3. Improve the facilities: Address the issue of slow elevators by investing in maintenance or upgrading the elevator system."
7299," A customer left us a 3-star review: 'i generally avoid the trop when in vegas. its a hotel without much appeal and it seems to have lost its way in the 80's . n nbut, we had to venture there for mama mia. n nmy wife wanted to eat and i wanted to wait until the show was over so we could leave and go to burgr . guess who won that discussion? n nso we went to this place... nit was my attempt to spend waste as little money as possible in this resort . to that effect, i order only the soup of the day.... n nanyway, it was a huge surprise. the pea soup was tremendous. n nmy wife had shrimp fried rice. i was expecting there to be 2 barely thawed shrimp on the plate. instead there were about 12 and they tasted fresh and well cooked. n n3 stars because...you have to go to the trop to eat there.' The customer feels neutral, curiosity, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i generally avoid the trop when in vegas. its a hotel without much appeal and it seems to have lost its way in the 80's . n nbut, we had to venture there for mama mia. n nmy wife wanted to eat and i wanted to wait until the show was over so we could leave and go to burgr . guess who won that discussion? n nso we went to this place... nit was my attempt to spend waste as little money as possible in this resort . to that effect, i order only the soup of the day.... n nanyway, it was a huge surprise. the pea soup was tremendous. n nmy wife had shrimp fried rice. i was expecting there to be 2 barely thawed shrimp on the plate. instead there were about 12 and they tasted fresh and well cooked. n n3 stars because...you have to go to the trop to eat there.' The customer feels neutral, curiosity, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Aesthetics and Appeal: Address the perception of the hotel being stuck in the 80s by updating the decor and facilities to create a more modern and appealing atmosphere. 2. Service and Ambiance: Enhance the overall service experience to make guests feel more welcome and valued, which may help change the perception of the resort. 3. Food Quality and Presentation: Maintain the high quality of the pea soup and shrimp fried rice, and ensure consistency across all dishes. Improve the presentation of dishes to create a more appealing visual experience for guests."
4288," A customer left us a 1-star review: 'if you need a fasting blood drawn you need to come in the morning, but don't come here. i signed in at 7 30 and had my blood drawn at 9 20, 1 hour and 50 minutes later. this place is ridiculously inefficient. n n35 people were in line when they opened at 7 30 and they have three phlebotomists. one of the phlebotomists only took the scheduled clients and one of the others was doing biometric work for a drug study that pays better than my routine bc bs blood tests. that left one person for the rest of us and this person had a student shadowing her so she had to explain everything to the student. n nthey have two, sometimes three, people at the reception desk not a pleasant personality in any one of them. the noise level in the waiting room was a subdued conversational level but every once in a while one of the receptionists would shout out a name that shocked all of us since it could be heard in the parking lot. it got to be a joke amongst those of us waiting wondering how we would react when our name was called. n ndo yourself a favor, find some other provider. i will next time.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'if you need a fasting blood drawn you need to come in the morning, but don't come here. i signed in at 7 30 and had my blood drawn at 9 20, 1 hour and 50 minutes later. this place is ridiculously inefficient. n n35 people were in line when they opened at 7 30 and they have three phlebotomists. one of the phlebotomists only took the scheduled clients and one of the others was doing biometric work for a drug study that pays better than my routine bc bs blood tests. that left one person for the rest of us and this person had a student shadowing her so she had to explain everything to the student. n nthey have two, sometimes three, people at the reception desk not a pleasant personality in any one of them. the noise level in the waiting room was a subdued conversational level but every once in a while one of the receptionists would shout out a name that shocked all of us since it could be heard in the parking lot. it got to be a joke amongst those of us waiting wondering how we would react when our name was called. n ndo yourself a favor, find some other provider. i will next time.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Optimize scheduling: Prioritize fasting blood draws in the morning to reduce wait times for all customers. 2. Increase staffing: Hire additional phlebotomists to handle the volume of walk-in customers more efficiently. 3. Prioritize walk-in customers: Ensure that all phlebotomists are available to serve walk-in customers, rather than dedicating resources to scheduled clients or other tasks."
9257," A customer left us a 3-star review: 'recently my husband and i did go back. the doughnuts were much better this go around. though i do wish that the fillings were not so centralized within the doughnut. some had a better dispersion so that each bite of the doughnut you could get all the flavors. thank you to for responding to my complaint. keep up the good work' The customer feels gratitude, desire, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'recently my husband and i did go back. the doughnuts were much better this go around. though i do wish that the fillings were not so centralized within the doughnut. some had a better dispersion so that each bite of the doughnut you could get all the flavors. thank you to for responding to my complaint. keep up the good work' The customer feels gratitude, desire, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the distribution of fillings within our doughnuts to ensure a more balanced flavor in each bite. This should address the customer's concern about the centralization of fillings. Additionally, maintaining open communication and responding promptly to feedback, as demonstrated in this instance, is appreciated by customers and fosters a positive relationship."
6335," A customer left us a 1-star review: 'nourriture tr u00e8s fade pour le prix. longue attente pour le vin et pour tout en g u00e9n u00e9ral. beaucoup de staff qui semble ne rien faire d'utile avec leur va et vient stressant. mauvaise exp u00e9rience.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'nourriture tr u00e8s fade pour le prix. longue attente pour le vin et pour tout en g u00e9n u00e9ral. beaucoup de staff qui semble ne rien faire d'utile avec leur va et vient stressant. mauvaise exp u00e9rience.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Enhance the quality of the food served to ensure it is fresh, flavorful, and meets the customer's expectations. 2. Wait Times: Reduce wait times for food and general service by optimizing kitchen operations and staff scheduling. 3. Staff Efficiency: Train staff to be more proactive and helpful, reducing perceived idleness and stress levels. 4. Communication: Improve communication with customers, keeping them informed about wait times and any issues that may arise."
7108," A customer left us a 3-star review: 'this place was ok. like others said, the place was really small. i went on a monday night and we still waited for almost an hour to get in. i didn't really think it was gonna be as crowded as it was, so i didn't try to get us on the guestlist which i regret instantly as we got there! the line was ridicuolously long. actually there were about 5 6 different lines!!! n nthe best part about this place was that we had the free passes ! so we didn't have to pay anything to get it. the worst part is that they try to make it an exclusive night club so it took forever for them to let a couple of people in. expect to wait at least an hour!! one thing though, the free passes don't work after midnight, so i think they try to make as much people get in after midnight as possible. so i would suggest if you have the passes go as early as possible!! n nregardless, my bf and i still had a lot of fun, there were a lot of good looking people which made the experience that much better' The customer feels remorse, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this place was ok. like others said, the place was really small. i went on a monday night and we still waited for almost an hour to get in. i didn't really think it was gonna be as crowded as it was, so i didn't try to get us on the guestlist which i regret instantly as we got there! the line was ridicuolously long. actually there were about 5 6 different lines!!! n nthe best part about this place was that we had the free passes ! so we didn't have to pay anything to get it. the worst part is that they try to make it an exclusive night club so it took forever for them to let a couple of people in. expect to wait at least an hour!! one thing though, the free passes don't work after midnight, so i think they try to make as much people get in after midnight as possible. so i would suggest if you have the passes go as early as possible!! n nregardless, my bf and i still had a lot of fun, there were a lot of good looking people which made the experience that much better' The customer feels remorse, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Communicate wait times more accurately: Provide more accurate wait time estimates to manage customer expectations. This could be done through a digital sign or a staff member who regularly updates the wait time. 2. Implement a more organized queue system: Reduce confusion by having a single line for entry, or clearly mark different lines for different purposes (e.g., guestlist, general admission, VIP). 3. Improve communication with customers about guestlist: Make it clearer to customers that they need to be on the guestlist to avoid long wait times, and provide instructions on how to get on the guestlist."
9517," A customer left us a 3-star review: 'loved it when i first started going but now it seems to be very salty. i always stick w jerk quesadilla, machaca quesidilla, black re fried, and cfr . not sure what happened to me or the restaurant. n nyou will love it on your first trip. i recommend this place in moderation. it is also a fun place to take people from out of town. i also recommend heart attack bar and grill for outsiders. shitty food but good decent scenery.' The customer feels love, admiration, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'loved it when i first started going but now it seems to be very salty. i always stick w jerk quesadilla, machaca quesidilla, black re fried, and cfr . not sure what happened to me or the restaurant. n nyou will love it on your first trip. i recommend this place in moderation. it is also a fun place to take people from out of town. i also recommend heart attack bar and grill for outsiders. shitty food but good decent scenery.' The customer feels love, admiration, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Address the issue of saltiness in the dishes: Investigate the preparation process of the dishes mentioned (Jerk quesadilla, Machaca quesadilla, black refried beans, and CFR) to determine if there has been a change in the seasoning. Adjust the seasoning to the customer's preference. 2. Consistency: Ensure that the quality and taste of the dishes are consistent across all orders. This will help maintain the customer's initial positive impression. 3. Communication: Reach out to the customer to acknowledge their feedback and express our commitment to improving their experience."
7161," A customer left us a 3-star review: 'ordered to go. i advised them pick up time at 1130 and it wasnt ready till 1145. cheese steak sandwich was ordered with the works. it came plain. the food tasted good but the sandwiches seemed they where made without pride.' The customer feels admiration, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'ordered to go. i advised them pick up time at 1130 and it wasnt ready till 1145. cheese steak sandwich was ordered with the works. it came plain. the food tasted good but the sandwiches seemed they where made without pride.' The customer feels admiration, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Timeliness: Ensure orders are ready at the specified pick-up time. This can be achieved by improving order preparation efficiency and communication with the kitchen staff. 2. Accuracy: Double-check orders to ensure they are prepared as requested, especially when it comes to special requests like ""the works."" 3. Quality: Maintain the quality of the food while also ensuring that it is consistently prepared with pride and care. This can be achieved by providing ongoing training for kitchen staff and emphasizing the importance of attention to detail."
1011," A customer left us a 2-star review: 'i read a review that their philly cheesesteak was similar to chicago's style... i highly disagree! the hotdog that my toddler ate was disgusting. the potato skins were ok. although, the suicide wings were great. but the hotness was more of a medium heat not suicide the service was extremely slow but friendly staff. i don't see myself dining in but maybe i will do a take out on wings and try their pizza.' The customer feels disgust, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i read a review that their philly cheesesteak was similar to chicago's style... i highly disagree! the hotdog that my toddler ate was disgusting. the potato skins were ok. although, the suicide wings were great. but the hotness was more of a medium heat not suicide the service was extremely slow but friendly staff. i don't see myself dining in but maybe i will do a take out on wings and try their pizza.' The customer feels disgust, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Address the issue with the hotdog specifically: Investigate the quality of the hotdogs served, and if necessary, adjust the recipe or supplier to ensure a more palatable product, especially for children. 2. Improve service speed: Train staff to prioritize order turnaround times without compromising the quality of the food or customer interaction. 3. Clarify menu items: Ensure that menu descriptions accurately reflect the dish's style and taste, especially when comparing regional specialties like Philly cheesesteaks and Chicago-style dishes."
6584," A customer left us a 1-star review: 'eek! methinks 0 stars is more fitting! ngeek squad plays dumb, had a tv to be repaired..took 4 weeks...they played dumb for 3 weeks...the tv came back and there was no box, just the remoted taped to the back. not many friendly service people but the wireless dept. is actually very fun and easy to work with...surprising i know.' The customer feels amusement, surprise, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'eek! methinks 0 stars is more fitting! ngeek squad plays dumb, had a tv to be repaired..took 4 weeks...they played dumb for 3 weeks...the tv came back and there was no box, just the remoted taped to the back. not many friendly service people but the wireless dept. is actually very fun and easy to work with...surprising i know.' The customer feels amusement, surprise, joy. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond promptly to the review, acknowledging the customer's frustration with the TV repair process and apologize for the inconvenience caused. 2. Offer a solution: Offer to expedite the repair process, prioritizing the customer's TV repair and ensuring it is completed within a reasonable timeframe. 3. Address the packaging issue: Assure the customer that we will take responsibility for the missing packaging and ensure that their TV is securely packaged when it is returned."
6808," A customer left us a 3-star review: 'yesterday i was craving some thai and after another restaurant wasn't open we were going to go to we decided to try out thai basil. it is located in the mall off central and is a small little place with decent decor. n nupon walking in we were greated and told to take the open table in the corner. we were handed menu's and after about 10 min our waiter came to take our orders. for me it was a bit longer then needed but whatever i was ready to try out the food. so i ordered the panang curry which is one of my favorite thai dishes and laura got the pad thai everyone said was the best here. n nafter about another 10 min we got our food her's came out a good couple min before mine which i thought was not professional but ok at least her's was hot and mine was too when they came out. so i sampled her pad thai and it was good but not what i had been reading in reviews as everyone said it was amazing. my dish was just ok the curry had no spice to it at all. n nso overall it was ok thai food there are plenty other places in town that i feel are better so i probably will head to them when i want more thai.' The customer feels approval, neutral, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'yesterday i was craving some thai and after another restaurant wasn't open we were going to go to we decided to try out thai basil. it is located in the mall off central and is a small little place with decent decor. n nupon walking in we were greated and told to take the open table in the corner. we were handed menu's and after about 10 min our waiter came to take our orders. for me it was a bit longer then needed but whatever i was ready to try out the food. so i ordered the panang curry which is one of my favorite thai dishes and laura got the pad thai everyone said was the best here. n nafter about another 10 min we got our food her's came out a good couple min before mine which i thought was not professional but ok at least her's was hot and mine was too when they came out. so i sampled her pad thai and it was good but not what i had been reading in reviews as everyone said it was amazing. my dish was just ok the curry had no spice to it at all. n nso overall it was ok thai food there are plenty other places in town that i feel are better so i probably will head to them when i want more thai.' The customer feels approval, neutral, love. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Enhance the food: The customer mentioned that the food lacked spice in the Panang curry. We could consider adjusting the spice level according to customer preference or provide options for customizing the spice level. 2. Improve order delivery time: The customer felt that the order delivery time was longer than needed. We can work on streamlining the kitchen process to ensure orders are delivered in a timely manner. 3. Train staff on professionalism: The customer noticed that the food was delivered to their table in an unprofessional manner, with Laura's food arriving before hers."
3198," A customer left us a 2-star review: 'i have been to todia's in san diego, seattle and las vegas. each time i always get what i am looking for.....lots of sushi and sashimi for a decent price. while i do not have expectations of super high quality i am always satisfied....until my last visit to the las vegas todia in november 2012....the place was over crowded with long lines to get food and plenty of ignorant people that did not feel they needed to wait in line like everyone else. these people sadly were all the same nationality and would just push in staring and not speaking english. it made the entire experience frustrating and also seemed to reduce the selection of the good stuff. then the ultimate shock came after having to endure long lines and ignorant patrons we were dropped a bill that ended up being 47 each......seriously....i have not paid that for 2 at todia in the past.....never again will i get burnt by them and i suggest you save yourself the pain....if there is one thing vegas offers it is dining choices and i am certain you can find a much better sushi place for less money....' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i have been to todia's in san diego, seattle and las vegas. each time i always get what i am looking for.....lots of sushi and sashimi for a decent price. while i do not have expectations of super high quality i am always satisfied....until my last visit to the las vegas todia in november 2012....the place was over crowded with long lines to get food and plenty of ignorant people that did not feel they needed to wait in line like everyone else. these people sadly were all the same nationality and would just push in staring and not speaking english. it made the entire experience frustrating and also seemed to reduce the selection of the good stuff. then the ultimate shock came after having to endure long lines and ignorant patrons we were dropped a bill that ended up being 47 each......seriously....i have not paid that for 2 at todia in the past.....never again will i get burnt by them and i suggest you save yourself the pain....if there is one thing vegas offers it is dining choices and i am certain you can find a much better sushi place for less money....' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Todia's, we can focus on the following areas: 1. Crowd Management: Ensure that the restaurant is not overcrowded during peak hours. This can be achieved by implementing a reservation system, extending operating hours, or increasing seating capacity. 2. Line Management: Implement a more efficient line management system to reduce waiting times. This could include having dedicated staff members to manage the line, or using a digital queue system. 3. Customer Education: Make it clear to all patrons that they must wait in line like everyone else. This can be communicated through signage, announcements, or staff interactions."
8218," A customer left us a 3-star review: 'maybe 2 1 2 stars. i'll come here for a trim. they seem to do okay with men's hair though. my husband has come here a few times and gotten a nice cut.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'maybe 2 1 2 stars. i'll come here for a trim. they seem to do okay with men's hair though. my husband has come here a few times and gotten a nice cut.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on the following areas: 1. Consistency: Ensure that all stylists maintain a consistent level of quality in their work, regardless of the gender of the client. 2. Communication: Improve communication with clients to understand their specific needs and preferences, and to provide personalized service. 3. Ambiance: Enhance the overall atmosphere of the salon to create a more comfortable and welcoming environment for all clients. 4. Training: Provide ongoing training for stylists to improve their skills and stay updated on the latest trends and techniques."
9694," A customer left us a 3-star review: 'grand opening was this morning, with a line all the way down the plaza three stores down. apparently, west side vegas is excited about fresh produce and double ad wednesday. n nenthusiastically friendly staff and a few camera guys from the news were present to open a clean and organized new store, with the same layout as others in town so you already know where to look for your favorite items. n nthere were a few opening specific sales prices but mostly it was a new location going right to work with the usual business of sprouts fresh produce at low prices, with organic options available, and lots of eco friendly health and beauty brands.' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'grand opening was this morning, with a line all the way down the plaza three stores down. apparently, west side vegas is excited about fresh produce and double ad wednesday. n nenthusiastically friendly staff and a few camera guys from the news were present to open a clean and organized new store, with the same layout as others in town so you already know where to look for your favorite items. n nthere were a few opening specific sales prices but mostly it was a new location going right to work with the usual business of sprouts fresh produce at low prices, with organic options available, and lots of eco friendly health and beauty brands.' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Personalized Attention: Enhance the customer service experience by providing more personalized attention. This could include greeting customers warmly, remembering their preferences, and offering assistance when needed. 2. Special Opening Promotions: Offer exclusive opening promotions or discounts to create a memorable experience for new customers. This could help generate positive word-of-mouth and encourage repeat visits. 3. Highlight Unique Offerings: Emphasize the unique aspects of your store, such as the eco-friendly health and beauty brands, to differentiate your business from competitors."
9854," A customer left us a 3-star review: 'not a huge fan of gastro pubs, but this place is pretty cool. really enjoyed the fancy beers i had and the atmosphere. very friendly knowledgable bartenders who took care of us quickly even though they were slammed. haven't tried the food yet.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'not a huge fan of gastro pubs, but this place is pretty cool. really enjoyed the fancy beers i had and the atmosphere. very friendly knowledgable bartenders who took care of us quickly even though they were slammed. haven't tried the food yet.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following actions: 1. Expand the food menu to cater to a wider range of tastes, especially for those who are not fans of traditional gastropub fare. 2. Offer a brief introduction or explanation of the gastropub concept to first-time visitors, helping them understand and appreciate the unique atmosphere and offerings. 3. Consider adding a few non-alcoholic options to the beverage menu, catering to those who may not be interested in fancy beers. 4. Encourage staff to provide recommendations for food items that pair well with the beers on the menu, helping customers make informed choices and potentially discover new favorites."
226," A customer left us a 2-star review: 'wow, after hearing about how great this place is, i have to say, i'm a bit disappointed. i first went in to look around and saw a bunch of overpriced used items and when i say used i mean used. nine west shoes that were beat to hell and they were still asking 40.00, say what? needless to say i did not purchase anything. however, i had some items at home that were 'gently' used and thought i'd give the whole consignment world a shot. i took in a coach handbag that i used 1 time, a new small coach wallet, a new coach key ring, a new kate spade makeup bag, a pair of bandolino riding boots vegan worn once and pair of calvin klein snakeskin pumps, worn once and a new guess handbag. mind you, you can either take the credit at the store and keep 55 or the cash and get 45 . after emailing twice trying to get my amount owed to me and being ignored, i finally went into the store where i was redirected to go to two different registers, and over heard an employee telling a customer exactly the opposite of what was told to me about retrieving money on consignments. anyway, all my stuff sold within the first 5 days and my grand total in cash was....... 78.00. it seemed a little low. i was expecting at least 200.00.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'wow, after hearing about how great this place is, i have to say, i'm a bit disappointed. i first went in to look around and saw a bunch of overpriced used items and when i say used i mean used. nine west shoes that were beat to hell and they were still asking 40.00, say what? needless to say i did not purchase anything. however, i had some items at home that were 'gently' used and thought i'd give the whole consignment world a shot. i took in a coach handbag that i used 1 time, a new small coach wallet, a new coach key ring, a new kate spade makeup bag, a pair of bandolino riding boots vegan worn once and pair of calvin klein snakeskin pumps, worn once and a new guess handbag. mind you, you can either take the credit at the store and keep 55 or the cash and get 45 . after emailing twice trying to get my amount owed to me and being ignored, i finally went into the store where i was redirected to go to two different registers, and over heard an employee telling a customer exactly the opposite of what was told to me about retrieving money on consignments. anyway, all my stuff sold within the first 5 days and my grand total in cash was....... 78.00. it seemed a little low. i was expecting at least 200.00.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, consider the following steps: 1. Acknowledge and apologize for the customer's disappointment: Send a personalized response to the review, acknowledging their feedback and expressing regret for their negative experience. 2. Clarify pricing and quality expectations: Explain the process for pricing used items, emphasizing that prices are based on factors such as brand, condition, and demand. Offer to provide more information about the pricing process and assure them that you strive to offer competitive prices."
8435," A customer left us a 3-star review: 'i've been wanting to try simon and generally drive by without thinking about it. yesterday, i went for a late breakfast. my first reaction to the palms place was that it's dark!! i found the elevators and made it to the 6th floor where simon is located. n nthere were two other parties in the restaurant and we all were seated in different sections so i had the main dining area to myself. i asked to be seated along the windows to enjoy the view and watch the pool area. little did i know, there would be some crazy tourists who came out and got in the heated jacuzzi. he tried the main pool for about 15 seconds and then went back to the heated water. n ni was brought coffee quickly and it was refilled several times during my time there. my server was christy and she was great! i ordered the peaches and cream pancakes. they're three large pancakes with some peach compote and whipped cream on top. its' too bad they didn't have a short stack order because these cakes are large and filling. i left half on my plate rather than stuff myself. n nbreakfast was fine and enjoyed the sunshine and the view of the pool.' The customer feels neutral, excitement, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i've been wanting to try simon and generally drive by without thinking about it. yesterday, i went for a late breakfast. my first reaction to the palms place was that it's dark!! i found the elevators and made it to the 6th floor where simon is located. n nthere were two other parties in the restaurant and we all were seated in different sections so i had the main dining area to myself. i asked to be seated along the windows to enjoy the view and watch the pool area. little did i know, there would be some crazy tourists who came out and got in the heated jacuzzi. he tried the main pool for about 15 seconds and then went back to the heated water. n ni was brought coffee quickly and it was refilled several times during my time there. my server was christy and she was great! i ordered the peaches and cream pancakes. they're three large pancakes with some peach compote and whipped cream on top. its' too bad they didn't have a short stack order because these cakes are large and filling. i left half on my plate rather than stuff myself. n nbreakfast was fine and enjoyed the sunshine and the view of the pool.' The customer feels neutral, excitement, joy. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Improve lighting in the restaurant to make it less dark, as the customer found it difficult to see. 2. Consider offering a short stack option for pancakes, as the customer felt the current portion size was too large. 3. Address the issue of tourists using the heated jacuzzi near the dining area, which may have been a distraction for the customer. 4. Consider offering a view of the pool area that is less likely to be disturbed by tourists. 5. Mention the availability of a short stack option and the potential for poolside distractions in future marketing materials or online descriptions to manage customer expectations."
2442," A customer left us a 2-star review: 'this review is for this location only. n nat first, everything was alright here. just your typical dunkin. good donuts and good coffee. however, over time, they have screwed up my order over and over again. n nfirst, i received no sugar and no cream in my coffee after asking for it, only to realize it when i got to work. i figured it was a fluke. the next day, i received no sugar. i called and spoke to the manager. she was very friendly and told me i'd receive a free coffee next time. cool. that was fine. the next time, i received my free coffee and was given the wrong donuts i requested. the next time i went, i still didn't get the correct donuts. in fact, i've been a handful of times since this occurred and they've always screwed up my order in one way or another. n ni understand things happen, but every time is too much. the line gets too long on my way to work, which isn't a big deal, but if i'm not going to get the correct order, i'm not going back. i guess it's easier on my wallet and belt anyway.' The customer feels realization, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this review is for this location only. n nat first, everything was alright here. just your typical dunkin. good donuts and good coffee. however, over time, they have screwed up my order over and over again. n nfirst, i received no sugar and no cream in my coffee after asking for it, only to realize it when i got to work. i figured it was a fluke. the next day, i received no sugar. i called and spoke to the manager. she was very friendly and told me i'd receive a free coffee next time. cool. that was fine. the next time, i received my free coffee and was given the wrong donuts i requested. the next time i went, i still didn't get the correct donuts. in fact, i've been a handful of times since this occurred and they've always screwed up my order in one way or another. n ni understand things happen, but every time is too much. the line gets too long on my way to work, which isn't a big deal, but if i'm not going to get the correct order, i'm not going back. i guess it's easier on my wallet and belt anyway.' The customer feels realization, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Consistency in Order Fulfillment: Ensure that orders are accurately prepared every time, especially for regular customers. This can be achieved by double-checking orders before they are handed to the customer. 2. Communication: Improve communication with customers about their orders, especially when there are any changes or delays. This can help manage expectations and reduce frustration. 3. Training: Provide regular training to staff to ensure they understand the importance of accuracy in order fulfillment and the impact it has on customer satisfaction."
182," A customer left us a 2-star review: 'stand aside donald trump because here is westie's version of the art of the deal . we both chose eggplant parmesan which was very reasonably priced at 13.95 entrees include a basket of warm rolls and choice of either a house salad or soup. ann chose pasta faglioli which was delicious while i paid an extra 1 to upgrade to a mundane caesar salad. n nsounds like a pretty good deal so far, but by ordering 2 entrees between 5pm and 6pm we received a complimentary half bottle of ruffino chianti. our entrees were very good and each came with a side order of ziti topped by a serviceable marinara. n nthis would have been a good deal had we stopped there, but it got better when i brandished a funbook coupon for 2 free desserts under the waiter's nose, mine a pretty credible version of cr u00e8me brulee while ann's tiramisu was blah. n n hold on to your toupee donald because there is more, on wednesdays all food is half off when using points. our total bill before application of coupons, points and other discounts was 53.97, but only 14.95 5,000 points was charged to my slot card' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'stand aside donald trump because here is westie's version of the art of the deal . we both chose eggplant parmesan which was very reasonably priced at 13.95 entrees include a basket of warm rolls and choice of either a house salad or soup. ann chose pasta faglioli which was delicious while i paid an extra 1 to upgrade to a mundane caesar salad. n nsounds like a pretty good deal so far, but by ordering 2 entrees between 5pm and 6pm we received a complimentary half bottle of ruffino chianti. our entrees were very good and each came with a side order of ziti topped by a serviceable marinara. n nthis would have been a good deal had we stopped there, but it got better when i brandished a funbook coupon for 2 free desserts under the waiter's nose, mine a pretty credible version of cr u00e8me brulee while ann's tiramisu was blah. n n hold on to your toupee donald because there is more, on wednesdays all food is half off when using points. our total bill before application of coupons, points and other discounts was 53.97, but only 14.95 5,000 points was charged to my slot card' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Maintain consistency in the quality of food, especially the Caesar salad, as it seems to have been less satisfying compared to the other dishes. 2. Ensure that the timing of the complimentary half bottle of Ruffino Chianti is consistent, as it appears to be a significant part of the customer's positive experience. 3. Improve the presentation of dishes, particularly the tiramisu, to enhance the overall dining experience. 4. Consider offering more variety in the salad options to cater to different preferences."
9251," A customer left us a 3-star review: 'i went on a saturday night and was quite surprised that there wasn't anybody in there. the waiter wasn't exactly friendly but he wasn't rude either. my friend and i started with the egg rolls, and those were on point!!! i dipped it into the homemade duck sauce and that was good. it also came with some yellow sauce and that was horrible! n ni ordered the beef and broccoli and that was pretty good. would i come here again? not quite sure because i don't live in the quail hollow area. just know that i wouldn't come out of my way to get here.' The customer feels admiration, surprise, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i went on a saturday night and was quite surprised that there wasn't anybody in there. the waiter wasn't exactly friendly but he wasn't rude either. my friend and i started with the egg rolls, and those were on point!!! i dipped it into the homemade duck sauce and that was good. it also came with some yellow sauce and that was horrible! n ni ordered the beef and broccoli and that was pretty good. would i come here again? not quite sure because i don't live in the quail hollow area. just know that i wouldn't come out of my way to get here.' The customer feels admiration, surprise, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Staff Friendliness: Train our staff to be more welcoming and friendly towards customers, especially on busy nights like Saturday. 2. Consistency: Ensure that all sauces served meet the same high quality standards. The customer seemed to enjoy the homemade duck sauce but found the yellow sauce horrible. 3. Communication: Since the customer is not a regular, it would be beneficial to provide more information about the location and any promotions or specials that might encourage them to return. 4. Crowd Management: Address the issue of low attendance on Saturday nights."
1510," A customer left us a 2-star review: 'when i first started my journey to find the best ramen, sumo ramen was the best place. however, after going to japan and discovering so many other ramen places, going there again made me very disappointed. we even had a deal with our club, but they are so greedy that they wont allow any discount unless we come in very large group. their ramen is oversalted instead of having that deep, rich flavour that all japanese ramen have.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'when i first started my journey to find the best ramen, sumo ramen was the best place. however, after going to japan and discovering so many other ramen places, going there again made me very disappointed. we even had a deal with our club, but they are so greedy that they wont allow any discount unless we come in very large group. their ramen is oversalted instead of having that deep, rich flavour that all japanese ramen have.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge their disappointment: Respond to the review by acknowledging their past positive experiences with us and expressing regret that their recent visit did not meet their expectations. 2. Address the issue of oversalted ramen: Investigate the issue of oversalted ramen and take steps to ensure that the seasoning is balanced and consistent. This may involve adjusting the recipe or training staff on proper seasoning techniques. 3. Offer a solution for the club deal: Review the club deal and consider offering a more flexible discount policy that does not require large groups."
694," A customer left us a 2-star review: 'the bartenders are efficient, cool under pressure, crafty with their words, and their arms are full of verbs when they're making drinks. and how about the atmosphere? warm, posh, relaxed. man, are the lights down low in here. this place is so dark it makes a mausoleum look brighter than the floodlights at wrigley field. if you were a hitman you could probably cut your time in half. as uniquely cool as this place is fireplaces and darkly lit corridors? what, are we drinking at the hearst castle? the clientele can be a little unnerving. take, for instance, the alpha male who was wearing his girlfriend as a belt buckle at the table next to us. while he was rubbing his girlfriend down like he was cleaning the window of a car, he decided, against his best interest, to poke fun of one of my friends for wearing glasses of all things. meanwhile, his girlfriend, who was wearing jean shorts the size of a diner napkin, was supporting his behavior. other patrons in the bar were equally as damning, sadly, as one guy even clipped me with his arms at the bar. you don't need to imitate the wingspan of a terradactyl to order a drink. between the prehistoric cosplay and the jock from revenge of the nerds i probably wont go back to this place. sucks, too, because the bartenders are choice.' The customer feels curiosity, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the bartenders are efficient, cool under pressure, crafty with their words, and their arms are full of verbs when they're making drinks. and how about the atmosphere? warm, posh, relaxed. man, are the lights down low in here. this place is so dark it makes a mausoleum look brighter than the floodlights at wrigley field. if you were a hitman you could probably cut your time in half. as uniquely cool as this place is fireplaces and darkly lit corridors? what, are we drinking at the hearst castle? the clientele can be a little unnerving. take, for instance, the alpha male who was wearing his girlfriend as a belt buckle at the table next to us. while he was rubbing his girlfriend down like he was cleaning the window of a car, he decided, against his best interest, to poke fun of one of my friends for wearing glasses of all things. meanwhile, his girlfriend, who was wearing jean shorts the size of a diner napkin, was supporting his behavior. other patrons in the bar were equally as damning, sadly, as one guy even clipped me with his arms at the bar. you don't need to imitate the wingspan of a terradactyl to order a drink. between the prehistoric cosplay and the jock from revenge of the nerds i probably wont go back to this place. sucks, too, because the bartenders are choice.' The customer feels curiosity, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on enhancing the ambiance by adjusting the lighting to be more comfortable and less dim, ensuring all patrons behave respectfully towards each other, and providing a more spacious environment to avoid accidents or discomfort. Additionally, we could offer a seating arrangement that provides more privacy for customers, especially for those who may find certain behaviors or interactions unsettling. Lastly, we could consider offering a more diverse clientele to cater to a wider range of customers and create a more welcoming atmosphere."
6186," A customer left us a 1-star review: 'barista was not customer friendly or socially adept. i understand that there is a drive through, but how difficult is it to say, thanks for being patient. i will be with you just one moment. there was another barista in the back, and he saw me standing there but chose not to help this guy but snaked backwards and out of sight. are you guys so shy or lacking in confidence to address customers? seriously? you're working in a coffee shop for goodness sake! if you're not people friendly, go find another part time job! coffee was mediocre at best and service is lacking to say the least. it's a coffee shop served with a college student attitude. stay home instead and make your own coffee! you need not find it here.' The customer feels gratitude, curiosity, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'barista was not customer friendly or socially adept. i understand that there is a drive through, but how difficult is it to say, thanks for being patient. i will be with you just one moment. there was another barista in the back, and he saw me standing there but chose not to help this guy but snaked backwards and out of sight. are you guys so shy or lacking in confidence to address customers? seriously? you're working in a coffee shop for goodness sake! if you're not people friendly, go find another part time job! coffee was mediocre at best and service is lacking to say the least. it's a coffee shop served with a college student attitude. stay home instead and make your own coffee! you need not find it here.' The customer feels gratitude, curiosity, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on three key areas: 1. Enhance Customer Service: Train our baristas to be more customer-friendly and socially adept. They should be encouraged to maintain a positive and welcoming attitude towards customers, and to communicate effectively and politely. 2. Improve Communication: Implement a system for baristas to keep customers informed about wait times, especially during peak hours. This could be as simple as a sign or verbal announcement. 3. Teamwork: Encourage teamwork among baristas, so that if one is busy, another can step in to assist customers. This will help reduce wait times and improve the overall customer experience."
3821," A customer left us a 1-star review: 'i asked for a mount and balance from them and had a good laugh. i buy my tires from the tire rack online and goodyear quoted me 154 dollars just to put the tires on! n ni'd highly recommend kirby kale in the elizabeth area. they did the same service for 40.' The customer feels amusement, joy, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i asked for a mount and balance from them and had a good laugh. i buy my tires from the tire rack online and goodyear quoted me 154 dollars just to put the tires on! n ni'd highly recommend kirby kale in the elizabeth area. they did the same service for 40.' The customer feels amusement, joy, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could: 1. Offer a competitive pricing structure for tire mounting and balancing services, to match or beat the prices of competitors like The Tire Rack. 2. Review and adjust our internal processes to ensure that we are providing the best possible service at a fair price. 3. Train our staff to communicate effectively with customers, addressing any concerns or questions they may have in a clear and friendly manner. 4. Offer a satisfaction guarantee or warranty on our services, to give customers peace of mind and encourage them to return for future business."
1238," A customer left us a 2-star review: 'after a movie at the cinemark, our choices were limited for vegetarian options at the mesa riverview, so we decided to try red brick pizza. it's definitely fast food, but they do bake the pizzas on terra cotta stone, at over 1000 degrees they say. it was hardly cibo or pizza a metro, but better than other fast food pizzas like pizza hut or papa johns. it's a gas powered oven, not wood, so don't go expecting smoky goodness. n ni had the 7 pizza bianco with sausage, ricotta, mushrooms and pine nuts, and hubby had the 4 cheese. he said mine was better than his. it was a tad greasy, but had decent flavor. we also had some cheesy bread sticks, which were hot and soft pretty decent. with two self serve drinks, dinner was about 18. n nthey also serve some sort of italian sandwich salad combo and gelato, neither of which we tried. the place was pretty busy when we arrived, and they have a variety of seating choices, with about half having a small flat screen tv mounted right at your table. red brick is an acceptable option at the riverview if you're hungry and not expecting much.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'after a movie at the cinemark, our choices were limited for vegetarian options at the mesa riverview, so we decided to try red brick pizza. it's definitely fast food, but they do bake the pizzas on terra cotta stone, at over 1000 degrees they say. it was hardly cibo or pizza a metro, but better than other fast food pizzas like pizza hut or papa johns. it's a gas powered oven, not wood, so don't go expecting smoky goodness. n ni had the 7 pizza bianco with sausage, ricotta, mushrooms and pine nuts, and hubby had the 4 cheese. he said mine was better than his. it was a tad greasy, but had decent flavor. we also had some cheesy bread sticks, which were hot and soft pretty decent. with two self serve drinks, dinner was about 18. n nthey also serve some sort of italian sandwich salad combo and gelato, neither of which we tried. the place was pretty busy when we arrived, and they have a variety of seating choices, with about half having a small flat screen tv mounted right at your table. red brick is an acceptable option at the riverview if you're hungry and not expecting much.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Red Brick Pizza, Mesa Riverview, the following steps could be considered: 1. Expand Vegetarian Options: Offer a wider variety of vegetarian options to cater to customers with specific dietary needs. 2. Improve Presentation: Enhance the visual appeal of the dishes to create a more upscale dining experience. 3. Reduce Greasiness: Work on reducing the greasiness of the pizzas to improve the overall taste and healthiness of the meal."
5371," A customer left us a 1-star review: 'the good i know, now, this place is a hit it and quit it joint. n nthe bad food. joseph tasted his smothered burrito and put his fork down, and said, 'i always expect mexican restaurant food to be as flavorful as your friend's mama's homemade, and it always remains as bland as hell.' even my entree was bland. the only tasty thing on my plate was rice. dessert did not even make up for any of the blah entrees. i have had fried ice cream before and this was not. the ice cream was rolled around on some cinnamon sugar churro like crumb sprinkle. the only thing previously fried was the ready shell that their taco salad comes in. n nthe ugly no warm greeting. no warm service. no good mixed drink! and, i think, many of the plain clothed people walkin around the service areas must have been related to the kitchen and service staff somehow. ugh, this turns me off because it always makes for poor service. n nwith the quality of the food here, menu item prices should start at 4.95 and be no higher than 7.95 that would be for the seafood entrees i'd hate to see how little seafood is served on such a plate.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the good i know, now, this place is a hit it and quit it joint. n nthe bad food. joseph tasted his smothered burrito and put his fork down, and said, 'i always expect mexican restaurant food to be as flavorful as your friend's mama's homemade, and it always remains as bland as hell.' even my entree was bland. the only tasty thing on my plate was rice. dessert did not even make up for any of the blah entrees. i have had fried ice cream before and this was not. the ice cream was rolled around on some cinnamon sugar churro like crumb sprinkle. the only thing previously fried was the ready shell that their taco salad comes in. n nthe ugly no warm greeting. no warm service. no good mixed drink! and, i think, many of the plain clothed people walkin around the service areas must have been related to the kitchen and service staff somehow. ugh, this turns me off because it always makes for poor service. n nwith the quality of the food here, menu item prices should start at 4.95 and be no higher than 7.95 that would be for the seafood entrees i'd hate to see how little seafood is served on such a plate.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Enhance Food Quality: The customer mentioned the food being bland. We can work on improving the flavors in our dishes, particularly Mexican dishes, to make them more flavorful and closer to homemade quality. 2. Improve Service: The customer felt there was no warm greeting or good service. We can train our staff to provide friendly and attentive service, ensuring they welcome customers warmly and check on them regularly during their visit. 3. Mixed Drinks: The customer was disappointed with the lack of good mixed drinks."
4517," A customer left us a 1-star review: 'i swear to god, i tried almost every. single. dish. and i honestly wanted to love this place but everything was mediocre at best. n nthe best part of the meal was the paella, but the seafood here just isn't very fresh you know when shrimp gets mushy rubbery when frozen? and i can't believe i dropped so much for those filet mignon burgers which were so overrated! i would recommend against the sangria as well which was wayyy too sweet. n nthe people were really nice, and it's good for groups, but it's really just not very good food. n nsorry firefly!' The customer feels disappointment, admiration, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i swear to god, i tried almost every. single. dish. and i honestly wanted to love this place but everything was mediocre at best. n nthe best part of the meal was the paella, but the seafood here just isn't very fresh you know when shrimp gets mushy rubbery when frozen? and i can't believe i dropped so much for those filet mignon burgers which were so overrated! i would recommend against the sangria as well which was wayyy too sweet. n nthe people were really nice, and it's good for groups, but it's really just not very good food. n nsorry firefly!' The customer feels disappointment, admiration, love. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Ensure the freshness of seafood and other ingredients, particularly shrimp, to prevent it from becoming mushy or rubbery. Improve the quality of the filet mignon burgers to meet customer expectations. 2. Taste and Presentation: Adjust the seasoning and presentation of dishes, particularly the paella, to make it more appealing and flavorful. 3. Portion Sizes and Value: Review the portion sizes and pricing of dishes, particularly the filet mignon burgers, to ensure they offer good value for money."
2958," A customer left us a 2-star review: 'i had been here multiple times for oil changes and stopped returning to this location for a couple of reasons. the main reason being that after an oil change in my wife's car, i noticed oil leaking on the floor of the garage. it took a few days to get it back in but it continually leaked during this time. it was clearly their fault and something wasnt tightened fully but they tried to say that some oil was just sitting in the pan and that was all. they even got very defensive about it without even looking at the car. i had never had oil leak after an oil change and i wasnt even angry. i just wanted it fixed. after the second visit it stopped leaking. i did not appreciate how they acted like we were crazy for being concerned about an oil leak after a change. n nsecondly, the owner makes very inappropriate, crude jokes at his employee's expense, right in front of customers. it made me awkward and had to be embarassing to the employees. he also acts unprofessionally in general at the front desk. n ni would recommend napa, just not this location.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i had been here multiple times for oil changes and stopped returning to this location for a couple of reasons. the main reason being that after an oil change in my wife's car, i noticed oil leaking on the floor of the garage. it took a few days to get it back in but it continually leaked during this time. it was clearly their fault and something wasnt tightened fully but they tried to say that some oil was just sitting in the pan and that was all. they even got very defensive about it without even looking at the car. i had never had oil leak after an oil change and i wasnt even angry. i just wanted it fixed. after the second visit it stopped leaking. i did not appreciate how they acted like we were crazy for being concerned about an oil leak after a change. n nsecondly, the owner makes very inappropriate, crude jokes at his employee's expense, right in front of customers. it made me awkward and had to be embarassing to the employees. he also acts unprofessionally in general at the front desk. n ni would recommend napa, just not this location.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Address the oil leak issue: Acknowledge the customer's concern about the oil leak and take immediate action to investigate and resolve the issue. Offer a complimentary inspection and oil change to rectify the problem and regain the customer's trust. 2. Improve communication and customer service: Train staff to handle customer complaints professionally and empathetically. Encourage them to listen actively, apologize for any inconvenience, and offer solutions to address the customer's concerns."
8996," A customer left us a 3-star review: 'go on a weekday. the last few times i have gone have been very rushed and the job was half ass. maybe my expectations are high but for 15 i expect the dirt to be vacuumed and wiped off and not just coated with armor all and rubbed around. i also expect the exterior to be clean without large swathes missed.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'go on a weekday. the last few times i have gone have been very rushed and the job was half ass. maybe my expectations are high but for 15 i expect the dirt to be vacuumed and wiped off and not just coated with armor all and rubbed around. i also expect the exterior to be clean without large swathes missed.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Consistency: Ensure that the quality of service remains consistent, regardless of the day of the week. 2. Thorough Cleaning: Pay attention to detail during the cleaning process. Vacuuming and wiping down all surfaces should be a standard practice. 3. Quality of Work: Strive to deliver a high-quality job each time, avoiding any signs of half-hearted work. 4. Communication: Keep the customer informed about the cleaning process and any issues that may arise. 5. Exterior Cleaning: Make sure to clean the exterior thoroughly, with no large areas missed."
2988," A customer left us a 2-star review: 'i love there food. cure for any hangover and grat for late night beer munchies. but today the service was horrible! we waited 25 30 mins for 2 burritos! everyone seemed to get there food before us. the burritos were really good tho.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i love there food. cure for any hangover and grat for late night beer munchies. but today the service was horrible! we waited 25 30 mins for 2 burritos! everyone seemed to get there food before us. the burritos were really good tho.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. **Improve Service Speed**: Address the issue of long wait times for orders, especially during peak hours. This could involve hiring more staff, optimizing the kitchen workflow, or improving communication between the kitchen and the service team. 2. **Consistent Service Quality**: Ensure that all customers receive prompt and courteous service, regardless of the time of day or the number of customers in the restaurant. This includes acknowledging customers when they enter, keeping them informed about wait times, and checking in regularly to see if they need anything."
6202," A customer left us a 1-star review: 'i'm not going to lie i wanted to go to this denny's solely because of jetta r.'s review. n nbad, bad, bad. bad service, bad food, bad experience. i took my friend here twice to make sure that the first time wasn't just a fluke. our waitress was a total space cadet and was completely uninterested in us. i realize denny's isn't a high class restaurant, but i do subscribe to the belief that your water glass should never be empty. we put our glasses at the end of the table. the waitress flitted around at the tables behind us there were two, maybe three other tables occupied when we visited, tops , but didn't cater to our needs. she treated us like children on both visits. i told my friend, the tip meter is running. n ni wanted to like jenny's, but it just sucked. there's no reason for crappy service with a place as empty as it was.' The customer feels realization, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i'm not going to lie i wanted to go to this denny's solely because of jetta r.'s review. n nbad, bad, bad. bad service, bad food, bad experience. i took my friend here twice to make sure that the first time wasn't just a fluke. our waitress was a total space cadet and was completely uninterested in us. i realize denny's isn't a high class restaurant, but i do subscribe to the belief that your water glass should never be empty. we put our glasses at the end of the table. the waitress flitted around at the tables behind us there were two, maybe three other tables occupied when we visited, tops , but didn't cater to our needs. she treated us like children on both visits. i told my friend, the tip meter is running. n ni wanted to like jenny's, but it just sucked. there's no reason for crappy service with a place as empty as it was.' The customer feels realization, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your Denny's, consider the following steps: 1. Staff Training: Ensure your staff is well-trained in customer service, including maintaining a friendly and attentive demeanor, refilling water glasses promptly, and addressing customers in a respectful manner. 2. Attentiveness: Improve the waitstaff's attentiveness by regularly checking on tables, especially during slower periods. This will help ensure that customers feel valued and attended to. 3. Respectful Interaction: Train staff to interact with customers in a respectful and adult manner, avoiding any behavior that may come across as condescending or childish."
682," A customer left us a 2-star review: 'the food was good, the vibe was also good. n except there was a very unfriendly older lady taking my order. she seemed a bit annoyed and was just not pleasant nor warm. n however, i will give it a second try at their frank lloyd wright location soon!!!. nhopefully they'll be a bit more friendly there!!! i've heard wonderful things about this restaurant from co workers, so i wouldn't want to give up just because i had a not so delightful first impression.' The customer feels optimism, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the food was good, the vibe was also good. n except there was a very unfriendly older lady taking my order. she seemed a bit annoyed and was just not pleasant nor warm. n however, i will give it a second try at their frank lloyd wright location soon!!!. nhopefully they'll be a bit more friendly there!!! i've heard wonderful things about this restaurant from co workers, so i wouldn't want to give up just because i had a not so delightful first impression.' The customer feels optimism, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the interaction with our staff, particularly during the ordering process. Here are some suggestions: 1. Train staff on customer service skills: Ensure our staff are well-versed in providing friendly, warm, and welcoming service to all customers. 2. Encourage positive attitudes: Foster a positive work environment that encourages staff to maintain a pleasant demeanor, even during busy periods. 3. Address individual concerns: If a staff member is consistently receiving negative feedback, address the issue directly with them to understand the root cause and find a solution."
4829," A customer left us a 1-star review: 'i would give this place no star if it was possible.. the service is horrible, not friendly at all and they take forever to serve your food. not only that after i made a payment with my credit card, they went ahead and they change the price to give himself a bigger tip after they didn't do shit.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i would give this place no star if it was possible.. the service is horrible, not friendly at all and they take forever to serve your food. not only that after i made a payment with my credit card, they went ahead and they change the price to give himself a bigger tip after they didn't do shit.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize sincerely for the poor service and the perceived dishonest act regarding the credit card payment. 2. Investigate the issue with the staff involved to understand what went wrong and address any training needs. 3. Offer a genuine gesture of goodwill, such as a complimentary meal or a discount on their next visit, to make amends for the inconvenience caused. 4. Improve communication with customers about service expectations, wait times, and any changes to their orders or bills."
4918," A customer left us a 1-star review: 'rice is always hard! nwe've been coming here for 3 years now and was always great until the last 8 months. ni've tried three different times giving them the benefit of the doubt but the rice has been under cooked all three times. nsuch a shame as it used to be one of my favorite places to eat. but not worth the money for hard rice....' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'rice is always hard! nwe've been coming here for 3 years now and was always great until the last 8 months. ni've tried three different times giving them the benefit of the doubt but the rice has been under cooked all three times. nsuch a shame as it used to be one of my favorite places to eat. but not worth the money for hard rice....' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the review by acknowledging the customer's concerns about the hard rice. Apologize for the inconvenience and express regret that their recent visits have not met their expectations. 2. Investigate the issue: Inquire with the kitchen staff about the rice cooking process and check if there have been any changes in the past 8 months that could be causing the issue. 3. Address the issue: If necessary, adjust the rice cooking process to ensure it is cooked properly. This may involve adjusting cooking times, water temperature, or rice-to-water ratio."
3996," A customer left us a 1-star review: 'giving this particular chipotles a 1 star because of their customer service . i go to this particular chipotle a lot because i work close to it. i ordered what i always order which is usually 5 bucks and the lady at the register named jalon told me 12 dollars . so i was like what? and she was trying to blame it on the guy that made my food when i saw him make it correctly. plus she was trying to make me pay for a bottled water that comes with my meal because a drink comes with this meal and i have never been charged for in the past . i order the same thing every time and am always charged the exact same until today. and she was arguing with me about it when i come here all the time , what happened to the customer always being right, no instead she basically accused me of lying about the price i am normally charged . i still like chipotle but customer service sucks at this particular location .' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'giving this particular chipotles a 1 star because of their customer service . i go to this particular chipotle a lot because i work close to it. i ordered what i always order which is usually 5 bucks and the lady at the register named jalon told me 12 dollars . so i was like what? and she was trying to blame it on the guy that made my food when i saw him make it correctly. plus she was trying to make me pay for a bottled water that comes with my meal because a drink comes with this meal and i have never been charged for in the past . i order the same thing every time and am always charged the exact same until today. and she was arguing with me about it when i come here all the time , what happened to the customer always being right, no instead she basically accused me of lying about the price i am normally charged . i still like chipotle but customer service sucks at this particular location .' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at this particular Chipotle location, we can take the following steps: 1. Train staff on accurate pricing and meal inclusions: Ensure that all employees are well-versed in the menu items, their prices, and any included items (such as drinks with certain meals). 2. Reinforce the ""customer is always right"" philosophy: Encourage employees to approach customer interactions with empathy and a willingness to resolve any issues that may arise. 3. Address employee performance: Investigate the incident involving the employee named Jalon and provide appropriate feedback or corrective action if necessary."
7735," A customer left us a 3-star review: 'i had a good time here but that had as much to do with the company i was with for smunch. the coffee was good. i had biscuits and gravy which was pretty good. i think the best way to describe the place is organized chaos. the place was packed on a saturday morning which led to a lot of people milling around waiting to order or waiting for their order to come up. for me it was a case of the place just isn't me.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i had a good time here but that had as much to do with the company i was with for smunch. the coffee was good. i had biscuits and gravy which was pretty good. i think the best way to describe the place is organized chaos. the place was packed on a saturday morning which led to a lot of people milling around waiting to order or waiting for their order to come up. for me it was a case of the place just isn't me.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Improve the ordering process: Reduce the waiting time for customers by streamlining the ordering process. This could involve implementing a more efficient queue system, or offering pre-ordering options for busy periods. 2. Enhance seating arrangements: Arrange seating in a way that minimizes congestion and allows for easier movement. This will help customers feel less overwhelmed and provide a more comfortable dining experience. 3. Train staff to provide excellent customer service: Ensure that your staff are well-trained and attentive to customers' needs."
9250," A customer left us a 3-star review: 'probably wont be giving this place a second chance. came in thursday morning 4th of july with my fianc u00e9 because we had heard many good things about it. the service was great. coffee cups stayed full and the staff was very kind. and the prices were pretty cheap. the only disappointment was the food. we both got omelets and my fianc u00e9 ordered a side of biscuits and gravy. the omelets were thin. it was like an egg crepe with ham, onions and cheese stuffed in the middle. the biscuits weren't that great and the gravy was terrible. it had no flavor whatsoever. it's so unfortunate that their food was so bland because the service and prices are great.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'probably wont be giving this place a second chance. came in thursday morning 4th of july with my fianc u00e9 because we had heard many good things about it. the service was great. coffee cups stayed full and the staff was very kind. and the prices were pretty cheap. the only disappointment was the food. we both got omelets and my fianc u00e9 ordered a side of biscuits and gravy. the omelets were thin. it was like an egg crepe with ham, onions and cheese stuffed in the middle. the biscuits weren't that great and the gravy was terrible. it had no flavor whatsoever. it's so unfortunate that their food was so bland because the service and prices are great.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the quality of our food, particularly the omelets and biscuits & gravy. Here are some specific actions: 1. Improve the thickness and quality of our omelets: Instead of making them thin like an egg crepe, we can aim for a more traditional, hearty omelet. This could involve using more eggs, adding more fillings, or adjusting the cooking process. 2. Enhance the flavor of our biscuits & gravy: The customer mentioned that the gravy had no flavor."
7770," A customer left us a 3-star review: 'i always liked greek food, and i have driven by this place many times, so today i decided to place a togo order. i ordered the gyro lunch special with greek salad on the side when i got home to eat it i found that the chicken was dry and they put so much humus on the gyro. n nit was a pretty big turn off. i doubt i'll give it a second chance.' The customer feels confusion, approval, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i always liked greek food, and i have driven by this place many times, so today i decided to place a togo order. i ordered the gyro lunch special with greek salad on the side when i got home to eat it i found that the chicken was dry and they put so much humus on the gyro. n nit was a pretty big turn off. i doubt i'll give it a second chance.' The customer feels confusion, approval, love. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Cooking Techniques: Ensure the chicken in our gyro is cooked properly to prevent dryness. This could involve adjusting cooking times or methods. 2. Portion Control: Reduce the amount of hummus on the gyro to prevent it from being overwhelming. 3. Communication: Consider reaching out to the customer to apologize for their dissatisfaction and offer a complimentary meal to make amends. This shows that we value their feedback and are committed to improving their experience. 4. Training: Provide additional training to staff on food preparation and presentation to ensure consistency in the quality of meals served."
7417," A customer left us a 3-star review: 'i've spent a lot of time in spain, so i was looking forward to trying toro toro. being a tapas restaurant i had an opportunity to try many different dishes. i felt that overall they all fell somewhat short in taste, bland and oily and yes spanish food is usually oily it seemed too much in this case. n nthe food wash,t bad, but nothing stood out. i would recommend many more tapas restaurants before doing so for this place' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i've spent a lot of time in spain, so i was looking forward to trying toro toro. being a tapas restaurant i had an opportunity to try many different dishes. i felt that overall they all fell somewhat short in taste, bland and oily and yes spanish food is usually oily it seemed too much in this case. n nthe food wash,t bad, but nothing stood out. i would recommend many more tapas restaurants before doing so for this place' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Toro Toro, consider the following steps: 1. Enhance the flavors of the dishes: The customer mentioned that the dishes were bland. To address this issue, you could consider working with your chefs to add more depth and richness to the flavors of your tapas dishes. This could involve using higher quality ingredients, experimenting with different seasonings, or adjusting cooking techniques. 2. Reduce oil content: The customer also mentioned that the dishes were oily. To reduce the oil content, you could consider using less oil in the cooking process, or using healthier oils that are less likely to leave a greasy taste."
6432," A customer left us a 1-star review: 'wow, to compare my experience here this time and my last time in august is the difference between night and day. it took 30 minutes to receive our drinks 5 minutes before our food came out . our server came to the table exactly 3 times once to take our drink order, once to take our order, then again 15 minutes after our food came out. the server definitely did not get a tip as he didn't deserve one. very disappointing considering how much we liked postrio previously.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'wow, to compare my experience here this time and my last time in august is the difference between night and day. it took 30 minutes to receive our drinks 5 minutes before our food came out . our server came to the table exactly 3 times once to take our drink order, once to take our order, then again 15 minutes after our food came out. the server definitely did not get a tip as he didn't deserve one. very disappointing considering how much we liked postrio previously.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Speed up service: Reduce the wait time for drinks and food by optimizing kitchen and service processes. 2. Consistent service quality: Ensure that the service provided is consistent, regardless of the time of visit. 3. Improve communication: Train staff to maintain regular and friendly communication with customers, checking in on their experience and addressing any issues promptly. 4. Timing of service: Servers should prioritize delivering drinks before food to create a smoother dining experience."
4600," A customer left us a 1-star review: 'we won't stay here again. we only booked this place because caesars, where we normally stay, was hosting an event and so the rooms were 4x the normal rates. and now that we've seen the new cosmopolitan hotel, i doubt we'll stay anywhere else! n nwe booked a king non smoking, but when we arrived, there were no king n s rooms available, so they put us in a room with 2 double beds. they agreed to move us the next day for a room with a king bed and a view you can get a great view of the bellagio fountains from paris for our troubles, and when we finally re packed and got moved, we had no view of the fountains, instead we were one floor above the pool. i don't really care to stare at sunbathers all day, and being only one floor up made for very loud mornings, when people started partying at the pool and music was thumping. n nthe beds are horrible. there are no comforters, just a blanket with sheets on either side of it a fake duvet ? , the mattresses are hard and the pillows are bad. the rooms are also so dated, with old furnishings, old school tvs, etc, and our shower had giant cracks in the floor the tiles ... i was a little concerned about where that water was going! there was a minibar but it was empty? weird...' The customer feels disapproval, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'we won't stay here again. we only booked this place because caesars, where we normally stay, was hosting an event and so the rooms were 4x the normal rates. and now that we've seen the new cosmopolitan hotel, i doubt we'll stay anywhere else! n nwe booked a king non smoking, but when we arrived, there were no king n s rooms available, so they put us in a room with 2 double beds. they agreed to move us the next day for a room with a king bed and a view you can get a great view of the bellagio fountains from paris for our troubles, and when we finally re packed and got moved, we had no view of the fountains, instead we were one floor above the pool. i don't really care to stare at sunbathers all day, and being only one floor up made for very loud mornings, when people started partying at the pool and music was thumping. n nthe beds are horrible. there are no comforters, just a blanket with sheets on either side of it a fake duvet ? , the mattresses are hard and the pillows are bad. the rooms are also so dated, with old furnishings, old school tvs, etc, and our shower had giant cracks in the floor the tiles ... i was a little concerned about where that water was going! there was a minibar but it was empty? weird...' The customer feels disapproval, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can address the following concerns: 1. Room Accommodation: Ensure that the requested room type (king non-smoking) is available upon arrival. If not, offer a suitable alternative with a clear explanation and compensation, such as a room upgrade or a discount. 2. Communication: Improve communication with guests regarding room changes, views, and amenities. Be transparent about any issues that may arise and offer solutions promptly. 3. Room Condition: Update the rooms with modern furnishings, comfortable beds, and clean, functional bathrooms. Provide comforters and high-quality pillows."
7063," A customer left us a 3-star review: 'my first friday experience here was great! i felt that las vegas had done a wonderful job making this an experience that everyone can enjoy. there were various live music performances foods and vendors. n nnot much people were watching the performances which were a little sad, some were quiet good. n nas for the non food vendors, items could be had for a very good prices. i was pretty impressed with the thriftyness of the art sold there. n nnow the food trucks were seriously lacking though. there was one avocado taco stand that i would try one day. but honestly you are better off getting something outside and then just walking around. food was way to expensive, and way to mediocre. if you do find something good, i would say thats a diamond in the rough . enjoy!' The customer feels admiration, joy, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'my first friday experience here was great! i felt that las vegas had done a wonderful job making this an experience that everyone can enjoy. there were various live music performances foods and vendors. n nnot much people were watching the performances which were a little sad, some were quiet good. n nas for the non food vendors, items could be had for a very good prices. i was pretty impressed with the thriftyness of the art sold there. n nnow the food trucks were seriously lacking though. there was one avocado taco stand that i would try one day. but honestly you are better off getting something outside and then just walking around. food was way to expensive, and way to mediocre. if you do find something good, i would say thats a diamond in the rough . enjoy!' The customer feels admiration, joy, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on the following areas: 1. Enhance the live performance experience by encouraging more audience engagement. This could be achieved through better promotion, creating a more inviting atmosphere, or even offering incentives for attending performances. 2. Address the issue of overpriced and mediocre food. We could consider partnering with higher-quality food trucks or introducing more affordable food options. 3. Maintain the affordability and variety of non-food vendors, but ensure the quality of the items is improved. This could involve working with more skilled artisans or vendors."
4624," A customer left us a 1-star review: 'personally, i would never recommend any of my friend live there. it was like a terrible mass! they are really over rented and out of hand. once you paid your rent, their mission is done.' The customer feels disapproval, fear, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'personally, i would never recommend any of my friend live there. it was like a terrible mass! they are really over rented and out of hand. once you paid your rent, their mission is done.' The customer feels disapproval, fear, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we could consider the following steps: 1. Acknowledge the complaint: Respond to the review by acknowledging the customer's dissatisfaction and expressing empathy for their experience. 2. Investigate the issue: Look into the specific concerns raised in the review, such as overcrowding and high rent, to determine if there are any underlying issues that need to be addressed. 3. Offer a solution: If the issues are found to be valid, propose a solution to address the customer's concerns, such as offering a rent reduction or finding ways to improve living conditions."
9618," A customer left us a 3-star review: 'if you're a tourist then most likely you've seen this place in the food channel and how they are famous for their frozen hot chocolate. and that's about it. n nfood is nothing spectacular. you're better off paying 35 at the cravings buffet in mirage where you can get unlimited beer and wine for lunch and dinner.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'if you're a tourist then most likely you've seen this place in the food channel and how they are famous for their frozen hot chocolate. and that's about it. n nfood is nothing spectacular. you're better off paying 35 at the cravings buffet in mirage where you can get unlimited beer and wine for lunch and dinner.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and potentially change their review, we could consider the following steps: 1. Acknowledge their feedback: Respond to the review, thanking them for their feedback and expressing appreciation for their visit. 2. Address their concerns: Acknowledge that the frozen hot chocolate may be a popular attraction, but that we understand they felt the food was not spectacular. Offer to share any new menu items or specials that might pique their interest. 3. Offer a unique experience: Suggest a personalized tasting menu or a behind-the-scenes tour to give them a more immersive and memorable experience."
6626," A customer left us a 1-star review: 'i can only review the lite menu, because that is all we ordered n nlettuce wraps with chicken nshredded dark meat chicken and leafs of lettuce. that is it. the chicken wasn't that bad but it definitely wasn't healthy. the lettuce was old and wilted, i had to throw it out. n nwhole wheat quesadilla with chicken nwhole wheat tortilla with shredded chicken and low fat cheese. it didn't taste healthy, but it didn't taste good either. really greasy. probably the best out of what we ordered. n n2 low carb tacos 1 chicken and 1 beef nsame chicken as before. the tortilla was supposedly low carb, it was hard to tell how it tasted because it was soaked in grease. nthe beef was inedible! mushy, super salty, i couldn't put my finger on the taste, but i almost threw up. we threw it away. n nthe lettuce wraps and taco combo came with a side of veggies of mushrooms, onions, and zucchini. the onions were pretty good, like they were pickled in vinegar. we didn't eat the other veggies because they had been cooked in either oil or butter. n nwe ended up with something that looked like a tostada, we didn't order it. the chicken on it was chunks of white breast meat, it tasted pretty good. that chicken seemed healthier than the shredded. n nthere is no way we would go back.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i can only review the lite menu, because that is all we ordered n nlettuce wraps with chicken nshredded dark meat chicken and leafs of lettuce. that is it. the chicken wasn't that bad but it definitely wasn't healthy. the lettuce was old and wilted, i had to throw it out. n nwhole wheat quesadilla with chicken nwhole wheat tortilla with shredded chicken and low fat cheese. it didn't taste healthy, but it didn't taste good either. really greasy. probably the best out of what we ordered. n n2 low carb tacos 1 chicken and 1 beef nsame chicken as before. the tortilla was supposedly low carb, it was hard to tell how it tasted because it was soaked in grease. nthe beef was inedible! mushy, super salty, i couldn't put my finger on the taste, but i almost threw up. we threw it away. n nthe lettuce wraps and taco combo came with a side of veggies of mushrooms, onions, and zucchini. the onions were pretty good, like they were pickled in vinegar. we didn't eat the other veggies because they had been cooked in either oil or butter. n nwe ended up with something that looked like a tostada, we didn't order it. the chicken on it was chunks of white breast meat, it tasted pretty good. that chicken seemed healthier than the shredded. n nthere is no way we would go back.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality of Ingredients: Ensure that the ingredients used, particularly the chicken and vegetables, are fresh and of high quality. This will help improve the taste and healthiness of the dishes. 2. Food Preparation: Pay attention to the cooking methods used, especially for dishes marketed as healthy. Reduce the use of oil and butter, and consider offering more options for low-fat cooking. 3. Presentation: Ensure that the food is presented attractively and that all items ordered are correctly served. This will enhance the dining experience."
9531," A customer left us a 3-star review: 'if you like your food fried, then this is the place. i never venture inside anymore because i'm afraid of slipping on the accumulated decades of lard and vegetable oil. if they find a detergent powerful enough to clean it up, i will know that the end is nigh. n neverything at this place is deep fried, even the cheeseburgers. it is all delicious, except strangely for the fries, which are below average. n nif you would have asked me to rate pete's 15 years ago, they would have received an extra star, but with the state my arteries are in today, i just can't pull the four star trigger.' The customer feels admiration, fear, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'if you like your food fried, then this is the place. i never venture inside anymore because i'm afraid of slipping on the accumulated decades of lard and vegetable oil. if they find a detergent powerful enough to clean it up, i will know that the end is nigh. n neverything at this place is deep fried, even the cheeseburgers. it is all delicious, except strangely for the fries, which are below average. n nif you would have asked me to rate pete's 15 years ago, they would have received an extra star, but with the state my arteries are in today, i just can't pull the four star trigger.' The customer feels admiration, fear, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on three key areas: cleanliness, variety, and healthier options. 1. Cleanliness: Address the customer's concern about cleanliness by implementing a more frequent and thorough cleaning schedule, particularly in high-traffic areas. This will help reduce the accumulation of oil and potentially slippery substances. 2. Variety: While the customer appreciates the deep-fried dishes, they mention that the fries are below average. Offering a wider variety of side dishes, including non-fried options, may cater to their preferences and provide a more enjoyable dining experience."
4964," A customer left us a 1-star review: 'das war heute mit abstand die schlechteste pizza die ich je gegessen hatte. der teig war zeh, ich hatte eine calzone die war innen noch roh. das besteck war stumpf. der tisch war verschmutzt personal war unfreundlich. das muss ich nicht mehr haben. besser ins lastrada gehen' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'das war heute mit abstand die schlechteste pizza die ich je gegessen hatte. der teig war zeh, ich hatte eine calzone die war innen noch roh. das besteck war stumpf. der tisch war verschmutzt personal war unfreundlich. das muss ich nicht mehr haben. besser ins lastrada gehen' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality of the pizza: Ensure that the pizza is cooked properly, with a consistent texture and taste. 2. Preparation of Calzone: Make sure that the Calzone is cooked thoroughly, with no uncooked dough inside. 3. Cleanliness: Maintain a clean and hygienic dining area to enhance the customer's experience. 4. Staff behavior: Train staff to be friendly, courteous, and attentive to customers' needs. 5. Service: Improve the service by ensuring that orders are accurate, delivered promptly, and that customers are checked on regularly."
8346," A customer left us a 3-star review: 'i'm rating this place as both a bar and a music venue. n nthe bar has very decent drink specials 2 kilt lifter pints!...fuck me sideways! nif you drink the shit they have on special, then you're cool. if you drink anything else, you're not going to get ripped off. nthe place has free table games, which is nice, a nice outside bar, which by the way, is the only bar you can get draft beer from, and a decent size stage area for small club shows. nsecurity seem to be cool, they allow moshing while at the same time can identify assholes who are abusing the privilege and step in and maintain the peace. nit's a pretty decent place to grab a beer, bang your head and chill out for a little while..' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i'm rating this place as both a bar and a music venue. n nthe bar has very decent drink specials 2 kilt lifter pints!...fuck me sideways! nif you drink the shit they have on special, then you're cool. if you drink anything else, you're not going to get ripped off. nthe place has free table games, which is nice, a nice outside bar, which by the way, is the only bar you can get draft beer from, and a decent size stage area for small club shows. nsecurity seem to be cool, they allow moshing while at the same time can identify assholes who are abusing the privilege and step in and maintain the peace. nit's a pretty decent place to grab a beer, bang your head and chill out for a little while..' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience, we could focus on the following areas: 1. Expand the drink selection: While the customer appreciates the drink specials, they suggest that the regular drinks may not be to everyone's taste. Offering a wider variety of drinks could cater to a broader audience. 2. Improve the quality of drinks: Although the customer finds the drink specials decent, they use the phrase ""if you drink the shit they have on special, then you're cool."" This suggests that the quality of some drinks could be improved. 3. Enhance the indoor bar: The customer mentions that the only place to get draft beer is the outdoor bar."
1227," A customer left us a 2-star review: 'amazing view to bellagio fountain show if you seat outside, the service ok but the food...tho not horrible tasting, steak is pretty awesome but both times i ate there i ended up in the hospital...yeah! intense so when i was forced to go there again for a third time and refused to eat anything my friend who did eat the same awesome steak ended up in the hospital...what's wrong w their food?!!' The customer feels admiration, curiosity, sadness. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'amazing view to bellagio fountain show if you seat outside, the service ok but the food...tho not horrible tasting, steak is pretty awesome but both times i ate there i ended up in the hospital...yeah! intense so when i was forced to go there again for a third time and refused to eat anything my friend who did eat the same awesome steak ended up in the hospital...what's wrong w their food?!!' The customer feels admiration, curiosity, sadness. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Safety: Investigate the potential cause of the repeated illnesses after dining at our establishment. This could involve testing the food, reviewing food preparation procedures, and ensuring all staff are properly trained in food safety practices. 2. Transparency: Be open and honest with the customer about any concerns or ongoing investigations regarding their complaints. This will help to build trust and show that we take their concerns seriously."
5787," A customer left us a 1-star review: 'there is potential in this location. the older lady sitting in the front greeting and seating customers was eating a big bowl of cheerio's right at the front hostess counter. i was not impressed. we did not eat here because of this one unsanitary act. if this is ok, what is ok in the kitchen?' The customer feels disappointment, disapproval, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'there is potential in this location. the older lady sitting in the front greeting and seating customers was eating a big bowl of cheerio's right at the front hostess counter. i was not impressed. we did not eat here because of this one unsanitary act. if this is ok, what is ok in the kitchen?' The customer feels disappointment, disapproval, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Train staff on proper food handling and hygiene practices, including not eating food at the front hostess counter. 2. Implement a clear policy on food consumption by staff during work hours, and ensure it is communicated to all employees. 3. Offer a sincere apology to the customer for their negative experience and explain the steps we are taking to prevent similar incidents in the future. 4. Offer a complimentary meal or discount on their next visit to make amends for the unsanitary act they witnessed."
7125," A customer left us a 3-star review: 'i like this chili's! it's close to home and they make some really good cheese burgers. margarita's aren't bad either. the downfall here is the staff can be a slow at times and the location is a little small so it gets packed really fast. they could also use a better beer selection.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i like this chili's! it's close to home and they make some really good cheese burgers. margarita's aren't bad either. the downfall here is the staff can be a slow at times and the location is a little small so it gets packed really fast. they could also use a better beer selection.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience and potentially increase their satisfaction, consider the following improvements: 1. Staff Training: Improve staff training to ensure quicker service during peak hours. This could include techniques for multitasking, prioritizing orders, and communicating effectively with customers. 2. Expand the seating area: If possible, expand the seating area to accommodate more customers during busy times, reducing the feeling of being cramped. 3. Enhance the beer selection: Offer a more diverse selection of beers to cater to a wider range of preferences and tastes."
8602," A customer left us a 3-star review: 'do i like this place? sure... love it? not quite. n nive been here several times mainly for sporting events and the seating they have in front of the tv's as if your watching comfortably at home, but with waitresses bringing you food you dont have to clean up the kitchen after! n nthe outdoor patio is nice on clear not so hot nights to enjoy the fireplaces and a good dessert and a drink. the interior is not bad either and the servers have always been super helpful and friendly. but my main gripe is the food, as its lacking in my opinion. n nhad nfish tacos flavorless, even with a weird sauce they laid over them. nsliders dried out meat, and just not dressed with anything special. nbreakfast burrito w sausage the best thing i had which was just okay but nothing to write home about as how can you mess up eggs, and meat in a tortilla. nbread pudding yes! do have especially if you dont like raisins like me. n nall in all this place is an okay go to spot in summerlin for the sporting events, and a bite but i wouldnt come too often as the menu is just kind of bland for me. points are mainly for the service and outdoor patio area.' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'do i like this place? sure... love it? not quite. n nive been here several times mainly for sporting events and the seating they have in front of the tv's as if your watching comfortably at home, but with waitresses bringing you food you dont have to clean up the kitchen after! n nthe outdoor patio is nice on clear not so hot nights to enjoy the fireplaces and a good dessert and a drink. the interior is not bad either and the servers have always been super helpful and friendly. but my main gripe is the food, as its lacking in my opinion. n nhad nfish tacos flavorless, even with a weird sauce they laid over them. nsliders dried out meat, and just not dressed with anything special. nbreakfast burrito w sausage the best thing i had which was just okay but nothing to write home about as how can you mess up eggs, and meat in a tortilla. nbread pudding yes! do have especially if you dont like raisins like me. n nall in all this place is an okay go to spot in summerlin for the sporting events, and a bite but i wouldnt come too often as the menu is just kind of bland for me. points are mainly for the service and outdoor patio area.' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the food quality, particularly the flavors of our dishes. This could involve refining recipes, using higher quality ingredients, or offering more flavorful sauces. We could also consider adding more variety to our menu, perhaps by introducing new dishes or offering specials that showcase unique flavors. Additionally, we could work on improving the presentation of our dishes to make them more visually appealing. Lastly, we should ensure consistency in the quality of our food across all dishes, including our popular items like the fish tacos and sliders."
1479," A customer left us a 2-star review: 'food is good, but not much beyond average. honestly preferred the meats at wynn buffet. service was fine, but not particularly accommodating my mother was very cold, we asked to lower the ac but they wouldn't budge . prices are very, very high. i would never return here personally.' The customer feels approval, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'food is good, but not much beyond average. honestly preferred the meats at wynn buffet. service was fine, but not particularly accommodating my mother was very cold, we asked to lower the ac but they wouldn't budge . prices are very, very high. i would never return here personally.' The customer feels approval, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: While the customer acknowledges that the food is good, they suggest it's not much beyond average. We could consider enhancing our menu offerings or improving the presentation of dishes to elevate the dining experience. 2. Competitive Pricing: The customer found the prices very high. Reviewing our pricing strategy and ensuring it is competitive within the market could help attract more customers. 3. Accommodating Special Requests: The customer felt that the staff was not particularly accommodating when their mother was cold and they requested to lower the air conditioning."
5319," A customer left us a 1-star review: 'absolutely atrocious service, while there were only three tables of customers at 7pm on a saturday night. to top it off, the waiter was a smart ass when, after 15 minutes of his being mia, we inquired as to his whereabouts when we wished to order more drinks food. on the plus side, the food was fine and arrived quickly even before the chips and salsa appetizer? .' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'absolutely atrocious service, while there were only three tables of customers at 7pm on a saturday night. to top it off, the waiter was a smart ass when, after 15 minutes of his being mia, we inquired as to his whereabouts when we wished to order more drinks food. on the plus side, the food was fine and arrived quickly even before the chips and salsa appetizer? .' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's frustration with the long wait for their waiter and the perceived rude behavior. Apologize for the inconvenience caused. 2. Address the waitstaff issue: Investigate the incident to determine if the waiter was indeed acting unprofessionally. If so, provide additional training to ensure that all staff members are aware of the importance of good customer service and are equipped with the necessary skills to handle customer inquiries in a polite and respectful manner."
3992," A customer left us a 1-star review: 'the service is top notch, wine, champagne, bottled water, great customer service in a very prestigious area which i live in appreciate.. nso i thought until i was done nmy nails chipped in 2days shouldn't happen with a 2 week manicure , i noticed the polish was super thin which means they put polish remover in it to stretch it which ruins the integrity of the polish. they also use scrappers on the foot, who does this still??? the pomice should be used for skin on the food to avoid skin peeling. nit took about 3 hours to get a mani and pedi when i always go to nail trix in columbia, md and get the best gelish mani and pedi on earth and it takes no more than 1hour and 30minutes and it truly last 2 weeks...' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the service is top notch, wine, champagne, bottled water, great customer service in a very prestigious area which i live in appreciate.. nso i thought until i was done nmy nails chipped in 2days shouldn't happen with a 2 week manicure , i noticed the polish was super thin which means they put polish remover in it to stretch it which ruins the integrity of the polish. they also use scrappers on the foot, who does this still??? the pomice should be used for skin on the food to avoid skin peeling. nit took about 3 hours to get a mani and pedi when i always go to nail trix in columbia, md and get the best gelish mani and pedi on earth and it takes no more than 1hour and 30minutes and it truly last 2 weeks...' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality of the polish: Ensure that the polish used is of high quality and not diluted with polish remover to stretch it. This will maintain the integrity of the polish and prevent chipping within a short period. 2. Application technique: Use a pumice stone only on the feet to avoid skin peeling on the hands. Instead, use a scraper or cuticle pusher for the hands. 3. Efficiency: Strive to complete manicure and pedicure services within a reasonable time frame, similar to the customer's previous experiences at other salons."
1497," A customer left us a 2-star review: 'long time member of 24 hour fitness here and this one is my home gym because it is a couple of minutes from my house. this gym is the worst i have encountered in terms of facility renovations needed. the light fixtures in the pool area have rusted completely over so you can't even tell what kind of metal it used to be and the glass covers do not stay on over the lights. all of the tiles in the pool area could use a thorough powerspray or replacement. the sauna has the glass brick window walls that are cracked and broken. the mens shower area is actually alright, showers work, lockers work and it does not smell like a gym sock props to the cleaning staff, who are nice, btw . the walls in the actual gym area are scuffed, marked, and more holey than my daddy's bible. there are at least five spots that i know of that need a hole patched in them. the cardio equipment is in serious need of repair and replacement and some of the cables on the machines are dangerous. last of all, the hours... i have insomnia so sometimes at 1 am on a weekend i decide to go get my pump on and it is mildy irritating to have to drive to mesa riverview to do so, even if there equipment is better. the name of the place is 24 hour fitness! why is my gym not open for 24 hours??? on the plus side the staff i have talked are friendly and sociable! i hope they remodel because the building is nice it is just 30 years out of date.' The customer feels annoyance, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'long time member of 24 hour fitness here and this one is my home gym because it is a couple of minutes from my house. this gym is the worst i have encountered in terms of facility renovations needed. the light fixtures in the pool area have rusted completely over so you can't even tell what kind of metal it used to be and the glass covers do not stay on over the lights. all of the tiles in the pool area could use a thorough powerspray or replacement. the sauna has the glass brick window walls that are cracked and broken. the mens shower area is actually alright, showers work, lockers work and it does not smell like a gym sock props to the cleaning staff, who are nice, btw . the walls in the actual gym area are scuffed, marked, and more holey than my daddy's bible. there are at least five spots that i know of that need a hole patched in them. the cardio equipment is in serious need of repair and replacement and some of the cables on the machines are dangerous. last of all, the hours... i have insomnia so sometimes at 1 am on a weekend i decide to go get my pump on and it is mildy irritating to have to drive to mesa riverview to do so, even if there equipment is better. the name of the place is 24 hour fitness! why is my gym not open for 24 hours??? on the plus side the staff i have talked are friendly and sociable! i hope they remodel because the building is nice it is just 30 years out of date.' The customer feels annoyance, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can address the following issues: 1. Facility maintenance: Schedule regular inspections and maintenance for the pool area, sauna, and gym equipment. Replace or repair damaged fixtures, tiles, and equipment as needed. 2. Renovations: Plan and execute a renovation project for the gym, focusing on updating the pool area, sauna, and gym equipment. 3. Hours of operation: Review the current operating hours and consider extending them to meet the customer's needs, especially during late nights on weekends."
1346," A customer left us a 2-star review: 'fish wasn't cooked. good guinness. my wife and i stopped in for dinner on saturday 4 17 10 around 5 00. we sat on the patio and ordered guinness while we looked at the menu. she got a french dip and me fish chips. easy. the patio was comfortable with the misters but the cushions on the wrought iron chairs had a lot of wear sweat on them pretty gross. the food arrived and looked good. her sandwich was great lots of french dips around are pretty flavorless. my fish was deep fried and crispy. a really big piece and a very small piece. started w the small which was just okay. then tearing off a piece of the big portion it was much juicier than fish should be at closer look, it was kind of clear looking flesh, not flaky. the waitress was right there and pleaded ignorance since she has never eaten fish. i told here to just get me a french dip instead. about ten minutes later it showed. no apology from the waitress although she was nice enough and no acknowledgement at all from the kitchen or anyone else. if it was my restaurant i would've comped the entire meal at least the food part. wasn't busy so i'm not sure why the kitchen may have been rushed if that was the problem. we won't be back.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'fish wasn't cooked. good guinness. my wife and i stopped in for dinner on saturday 4 17 10 around 5 00. we sat on the patio and ordered guinness while we looked at the menu. she got a french dip and me fish chips. easy. the patio was comfortable with the misters but the cushions on the wrought iron chairs had a lot of wear sweat on them pretty gross. the food arrived and looked good. her sandwich was great lots of french dips around are pretty flavorless. my fish was deep fried and crispy. a really big piece and a very small piece. started w the small which was just okay. then tearing off a piece of the big portion it was much juicier than fish should be at closer look, it was kind of clear looking flesh, not flaky. the waitress was right there and pleaded ignorance since she has never eaten fish. i told here to just get me a french dip instead. about ten minutes later it showed. no apology from the waitress although she was nice enough and no acknowledgement at all from the kitchen or anyone else. if it was my restaurant i would've comped the entire meal at least the food part. wasn't busy so i'm not sure why the kitchen may have been rushed if that was the problem. we won't be back.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the review by acknowledging the customer's concerns about the quality of the fish and the lack of communication from the staff regarding the issue. 2. Offer a solution: Offer a sincere apology and a gesture of goodwill, such as a complimentary meal or a discount on future visits, to make amends for the poor experience."
7439," A customer left us a 3-star review: 'a good value for your money. n nconsidering the aggravation of dealing with traffic, parking, and cost of gas it's worth the money! my wife and i found a deal on groupon, where we saved 6.00 per person. n nthis is a great tour for someone who's interested in photography! it gives you an angle, which you could never get by foot, or car. n nit's a hop on hop off tour, so you can see all of the main tourist attractions, in one day. n nthe tour guides are informative, friendly, and always willing to take your picture. n nthe only downfall is the web site. we spent an hour in our room, trying to figure out how to get on the tour. the site is not iphone friendly, the only phone number we found, directed us to the paris. n nfinding our stop was almost impossible. so we lost a lot of time trying to get on the tour. however, once we were on, it was awesome!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'a good value for your money. n nconsidering the aggravation of dealing with traffic, parking, and cost of gas it's worth the money! my wife and i found a deal on groupon, where we saved 6.00 per person. n nthis is a great tour for someone who's interested in photography! it gives you an angle, which you could never get by foot, or car. n nit's a hop on hop off tour, so you can see all of the main tourist attractions, in one day. n nthe tour guides are informative, friendly, and always willing to take your picture. n nthe only downfall is the web site. we spent an hour in our room, trying to figure out how to get on the tour. the site is not iphone friendly, the only phone number we found, directed us to the paris. n nfinding our stop was almost impossible. so we lost a lot of time trying to get on the tour. however, once we were on, it was awesome!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Mobile-friendly website: Ensure our website is easily accessible and user-friendly on mobile devices, as many customers use their smartphones to book tours. 2. Clear and concise instructions: Provide clear and easy-to-follow instructions for booking the tour, including phone numbers and contact information specific to the tour in question. 3. Improve navigation: Make it easier for customers to find their tour stops and navigate the city, possibly by offering a mobile app or detailed maps."
2015," A customer left us a 2-star review: 'food is average, service is slow, way overpriced. waited 20 minutes to be seated, waited another 15 minutes for anyone to come for a drink order. people that were seated after us had already ordered food, before we even spoke to a waiter. burger was average, fries were cold. fish and chips, fish was overcooked and dry. one piece was so salty, couldn't eat. i have had better food at a fast food joint, and paid alot less. it's obvious ramsay cares only about the money he makes. if this restaurant had to rely on repeat business, it would be closed in a year. only bright spot was sticky toffee desert.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'food is average, service is slow, way overpriced. waited 20 minutes to be seated, waited another 15 minutes for anyone to come for a drink order. people that were seated after us had already ordered food, before we even spoke to a waiter. burger was average, fries were cold. fish and chips, fish was overcooked and dry. one piece was so salty, couldn't eat. i have had better food at a fast food joint, and paid alot less. it's obvious ramsay cares only about the money he makes. if this restaurant had to rely on repeat business, it would be closed in a year. only bright spot was sticky toffee desert.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve seating efficiency: Reduce waiting time for seating by having a more organized seating system or reservation system. 2. Speed up service: Train staff to prioritize drink orders and ensure prompt attention to customers. 3. Food quality and consistency: Enhance the quality of food, particularly the burgers, fries, fish, and desserts. Ensure food is cooked properly and seasoned appropriately. 4. Pricing: Review the pricing strategy to ensure it is competitive and offers value for the quality of food and service provided."
328," A customer left us a 2-star review: 'let me start by saying i like their boba. but the services are to be desirable. n ni ordered a few drinks with coffee jellies. ordered one drink with coffee jelly and boba. when my drinks came out, all the drinks had coffee and jellies. honest mistake! no one is perfect . here is the problem they remake the drinks with coffee jellies and cut open the old drinks and pour the liquid into the new drinks. wow! they could make new drinks like all other places but decided to use old drinks that they made in error. n n non a different visit, i ordered a few drinks to go and they forgot to put in the jellies and any sweeter. the drinks were bland. i called them and the girl just said ok we will get it right next time . did not offer any refund or credit. n ni don't think they care about their customers. n ni go here only because the other places are a bit far. n ni am not trying to ruin their business but to give them a head up on customer services.' The customer feels realization, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'let me start by saying i like their boba. but the services are to be desirable. n ni ordered a few drinks with coffee jellies. ordered one drink with coffee jelly and boba. when my drinks came out, all the drinks had coffee and jellies. honest mistake! no one is perfect . here is the problem they remake the drinks with coffee jellies and cut open the old drinks and pour the liquid into the new drinks. wow! they could make new drinks like all other places but decided to use old drinks that they made in error. n n non a different visit, i ordered a few drinks to go and they forgot to put in the jellies and any sweeter. the drinks were bland. i called them and the girl just said ok we will get it right next time . did not offer any refund or credit. n ni don't think they care about their customers. n ni go here only because the other places are a bit far. n ni am not trying to ruin their business but to give them a head up on customer services.' The customer feels realization, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the review by acknowledging the mistake made with the drinks and the lack of attention to detail in the second visit. 2. Offer a solution: Offer a sincere apology and propose a solution, such as a refund or a complimentary drink on their next visit to make up for the inconvenience. 3. Address the concern: Address the customer's concern about the lack of care for customers by demonstrating a commitment to improving customer service."
581," A customer left us a 2-star review: 'i was really excited to try this place, but am sadly not very happy with my first visit. n ni saw an advertisement for their b u00e1nh m u00ec sub, and was expecting something pretty simple and delicious. but what they handed over was pretty terrible. the sub was only slightly warm, like they barely ran it through the little heating unit. cold pulled pork is never a very pleasant thing to eat. all the other ingredients just kind of fought each other. and the bread wasn't very good either. n ni didn't expect this to very closely replicate a great authentic b u00e1nh m u00ec sandwich, but this was a disaster. n ni was also frustrated with the price. i wasn't asked what size i wanted and the sandwich rang up at over 8, which is a crazy amount for a medium sub! n nthe staff members working were pretty friendly, but not overly helpful or outgoing. when i said it was my first visit, they should have offered some suggestions maybe? they didn't even try to upsell me anything! n ni may go back and give them a second chance, but i just threw half of my first sandwich in the trash. which wich? not that one. yuck.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i was really excited to try this place, but am sadly not very happy with my first visit. n ni saw an advertisement for their b u00e1nh m u00ec sub, and was expecting something pretty simple and delicious. but what they handed over was pretty terrible. the sub was only slightly warm, like they barely ran it through the little heating unit. cold pulled pork is never a very pleasant thing to eat. all the other ingredients just kind of fought each other. and the bread wasn't very good either. n ni didn't expect this to very closely replicate a great authentic b u00e1nh m u00ec sandwich, but this was a disaster. n ni was also frustrated with the price. i wasn't asked what size i wanted and the sandwich rang up at over 8, which is a crazy amount for a medium sub! n nthe staff members working were pretty friendly, but not overly helpful or outgoing. when i said it was my first visit, they should have offered some suggestions maybe? they didn't even try to upsell me anything! n ni may go back and give them a second chance, but i just threw half of my first sandwich in the trash. which wich? not that one. yuck.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Consistently ensure that our banh mi subs are heated properly, maintaining a warm temperature that enhances the eating experience. 2. Review the quality of our pulled pork and other ingredients, ensuring they are fresh, flavorful, and complement each other well in our banh mi subs. 3. Improve the quality of our bread to match customer expectations for a delicious banh mi sandwich. 4. Offer clear pricing information and options for sandwich sizes to avoid confusion and frustration at the register."
7211," A customer left us a 3-star review: 'nothing extraordinary about this place, but i digged it. i ordered their nachos, which was good for the most part. ordered a couple of mimosas too, but i would skip on them. they came in small plastic cups and were expensive and i didn't even taste the alcohol! however, i would definitely recommend sitting outside. the umbrellas actually work here and they provide a good amount of shade. and it's perfect for random people watching! in a non creepy way.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'nothing extraordinary about this place, but i digged it. i ordered their nachos, which was good for the most part. ordered a couple of mimosas too, but i would skip on them. they came in small plastic cups and were expensive and i didn't even taste the alcohol! however, i would definitely recommend sitting outside. the umbrellas actually work here and they provide a good amount of shade. and it's perfect for random people watching! in a non creepy way.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve the quality and presentation of the drinks, particularly the mimosas, to ensure they taste as expected and are served in more appropriate glassware. 2. Offer a more competitive price for drinks, especially specialty items like mimosas. 3. Enhance the ambiance of the indoor seating area to provide a more comfortable and inviting environment. 4. Consider offering a wider variety of food options, potentially including more unique or specialty dishes that could set your restaurant apart from competitors. 5. Provide better communication about the size and pricing of menu items to manage customer expectations."
2235," A customer left us a 2-star review: 'from the un controllable loud kids, their running around, crawling under tables, to the way too close booths. i am honestly bummed about this place. if parents don't control their kids, staff should ask them to quite down. i wont be back, to that location at least.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'from the un controllable loud kids, their running around, crawling under tables, to the way too close booths. i am honestly bummed about this place. if parents don't control their kids, staff should ask them to quite down. i wont be back, to that location at least.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Child-Friendly Environment: Implement measures to create a more child-friendly environment, such as designated play areas, coloring sheets, or quieter toys. 2. Booth Arrangement: Review the booth arrangement to ensure there is adequate space between tables, providing more comfort for customers. 3. Staff Training: Train staff on how to handle noisy children in a polite and professional manner. They should be equipped with strategies to approach parents and request them to keep their children under control without causing discomfort to the family."
7196," A customer left us a 3-star review: 'our server was amazing, i think we could of been his only table which some servers screw up not wanting to crowd but just end up not being around. n n the gauchos werent very friendly, but i guess theyre not supposed to be personable. n ni was disappointed in the salad bar, not much there, everything is cold. n nwhen your card is green and you just sit down its a bit overwelming... then it dies off and youre looking around, asking for specific things, i never did see the filet minion again. n nmashed potatoes were so boring. bananas were good, but nothing special. out of all the meats my favorite was the parm crusted pork usually dont care for pork and am a huge steak eater the steaks just didnt have any flavor. some were really salty. some things were dried out. n noverall, fun idea, fun with friends, great if your husband can eat a lot, get your moneys worth. but for me, it wasnt worth that amount for that quality. id pay 50 for an amazing 5oz filet over this any day.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'our server was amazing, i think we could of been his only table which some servers screw up not wanting to crowd but just end up not being around. n n the gauchos werent very friendly, but i guess theyre not supposed to be personable. n ni was disappointed in the salad bar, not much there, everything is cold. n nwhen your card is green and you just sit down its a bit overwelming... then it dies off and youre looking around, asking for specific things, i never did see the filet minion again. n nmashed potatoes were so boring. bananas were good, but nothing special. out of all the meats my favorite was the parm crusted pork usually dont care for pork and am a huge steak eater the steaks just didnt have any flavor. some were really salty. some things were dried out. n noverall, fun idea, fun with friends, great if your husband can eat a lot, get your moneys worth. but for me, it wasnt worth that amount for that quality. id pay 50 for an amazing 5oz filet over this any day.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Server Attention: Ensure our servers maintain a balance between attending to multiple tables and being readily available. This can be achieved through better staff scheduling and training. 2. Salad Bar: Enhance the variety and freshness of the salad bar items, and maintain them at optimal temperatures. 3. Gauchos: Train our gauchos to be more friendly and personable, while still maintaining the traditional role of the gaucho."
7995," A customer left us a 3-star review: 'we visited zoes the other night for dinner for the first time. i love the bright colors they use on the walls. it's very modern and very welcoming. it's not fancy, though, by any means, so don't bring your date here. you know who you are. n nyou order at the counter and then are given a number for your table. someone then brings the food out for you. n nthey have a pretty good size menu, so to read and digest it all standing at the counter was a little difficult and full of pressure! . unfortunately, nothing really jumped out at me as exciting. i went with the chicken roll ups, which were tortillas filled with chicken and veggies that are heated up. it was good, but nothing exceptional. there were no particular flavors that stood out that would draw me back to that item. n nfor a side, i went with their pasta salad. now that stood out. it was pasta with like sundried tomatoes, feta cheese, and fresh basil. it wasn't greasy at all and had a great combination of flavors. n nwould we return to zoes? sure, probably if we're in the area and want a quick bite to eat. i'd probably try their kabobs the menu says it's their favorite , a salad, or their pimento cheese sandwich they sell huge take home tubs of it, so it must be good! .' The customer feels love, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'we visited zoes the other night for dinner for the first time. i love the bright colors they use on the walls. it's very modern and very welcoming. it's not fancy, though, by any means, so don't bring your date here. you know who you are. n nyou order at the counter and then are given a number for your table. someone then brings the food out for you. n nthey have a pretty good size menu, so to read and digest it all standing at the counter was a little difficult and full of pressure! . unfortunately, nothing really jumped out at me as exciting. i went with the chicken roll ups, which were tortillas filled with chicken and veggies that are heated up. it was good, but nothing exceptional. there were no particular flavors that stood out that would draw me back to that item. n nfor a side, i went with their pasta salad. now that stood out. it was pasta with like sundried tomatoes, feta cheese, and fresh basil. it wasn't greasy at all and had a great combination of flavors. n nwould we return to zoes? sure, probably if we're in the area and want a quick bite to eat. i'd probably try their kabobs the menu says it's their favorite , a salad, or their pimento cheese sandwich they sell huge take home tubs of it, so it must be good! .' The customer feels love, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Zoe's, consider the following suggestions: 1. Provide more comfortable seating areas for customers to read and digest the menu, reducing the pressure of standing and making decisions. 2. Offer menu recommendations or highlight popular dishes, such as the kabobs, to help customers make more informed choices. 3. Enhance the flavors in dishes like the chicken roll-ups to make them more exciting and memorable. 4. Consider offering table service for food delivery, rather than having customers pick up their orders at the counter."
5292," A customer left us a 1-star review: 'gross. the carne asada tasted like dog food, and i think my fish was bad. n ni will never eat here again. n n sorry to the nice guy working behind the counter, i in no way blame you' The customer feels remorse, sadness, embarrassment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'gross. the carne asada tasted like dog food, and i think my fish was bad. n ni will never eat here again. n n sorry to the nice guy working behind the counter, i in no way blame you' The customer feels remorse, sadness, embarrassment. Concisely, how can we best improve our services for this customer's experience? 1. Address the specific issues: Acknowledge the customer's concerns about the taste of the carne asada and the fish. Offer to investigate the quality of the ingredients used in those dishes and take appropriate action to improve them. 2. Offer a solution: Provide the customer with a complimentary meal or a discount on their next visit to make up for their unsatisfactory experience. 3. Show empathy: Apologize sincerely for the poor quality of the food they received and express regret for their negative experience."
3663," A customer left us a 1-star review: 'the sushi was good but the drinks are way way way too expensive. we didn't even know its that expensive and we kept ordering. too bad there is no way to contact the place via mail. i would like to get a nice refund or a gift card due to the fact that i spent more there on drinks than last night on dinner for 3 !!' The customer feels disappointment, annoyance, desire. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the sushi was good but the drinks are way way way too expensive. we didn't even know its that expensive and we kept ordering. too bad there is no way to contact the place via mail. i would like to get a nice refund or a gift card due to the fact that i spent more there on drinks than last night on dinner for 3 !!' The customer feels disappointment, annoyance, desire. Concisely, how can we best improve our services for this customer's experience? 1. Address the pricing concern: Investigate the pricing of your drinks and consider adjusting them to be more competitive, or clearly communicate the prices more effectively to customers. 2. Improve communication channels: Provide multiple ways for customers to contact you, such as email, social media, or a contact form on your website. 3. Offer compensation: Acknowledge the customer's frustration and offer a refund or gift card as a gesture of goodwill to make up for their negative experience. 4. Personalize the response: Respond to the customer's review with a personalized message, addressing them by name if possible, and expressing empathy for their experience."
695," A customer left us a 2-star review: 'uhhh, can i just say it now and get it over with? that was the dryest, chewiest, most flavorless chicken salad sandwich i have ever had served on cardboard wheat bread that i have ever had. n nit's a basic sports bar here with all the big tv's, but seemed pretty empty today for lunch so it is obviously not a monday business lunch place. prices were less than i expected, most menu items for lunch were from 6.25 to 11. very reasonable, but only if they would have had some flavor!! n nbe sure to order a drink, you will need it to wash down that dry sandwich. n nyou were warned!' The customer feels neutral, approval, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'uhhh, can i just say it now and get it over with? that was the dryest, chewiest, most flavorless chicken salad sandwich i have ever had served on cardboard wheat bread that i have ever had. n nit's a basic sports bar here with all the big tv's, but seemed pretty empty today for lunch so it is obviously not a monday business lunch place. prices were less than i expected, most menu items for lunch were from 6.25 to 11. very reasonable, but only if they would have had some flavor!! n nbe sure to order a drink, you will need it to wash down that dry sandwich. n nyou were warned!' The customer feels neutral, approval, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the flavor, texture, and quality of our chicken salad sandwich. This could involve using fresher ingredients, improving the bread quality, and ensuring the chicken is properly seasoned and cooked. Additionally, we could offer a wider variety of beverages to complement the meal and improve the overall dining experience. Lastly, we might want to consider promoting our establishment as a lunch spot, as the customer seemed to believe it was primarily a sports bar."
8942," A customer left us a 3-star review: 'i loved this place felt like i was back in hawaii. had a nice comfy island feel to it and the food was awesome. the pancakes were incredible and there griddles are too. the prices are awesome ad well.' The customer feels admiration, love, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i loved this place felt like i was back in hawaii. had a nice comfy island feel to it and the food was awesome. the pancakes were incredible and there griddles are too. the prices are awesome ad well.' The customer feels admiration, love, joy. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience and potentially increase their satisfaction to a 4 or 5-star level, consider the following improvements: 1. Consistency: Maintain the 'island feel' and ambiance that the customer appreciated, ensuring it remains consistent across all visits. 2. Service: Train staff to provide friendly, attentive, and personalized service, making the customer feel valued and appreciated. 3. Menu: Offer a diverse menu that caters to various dietary preferences and restrictions, while maintaining the quality and uniqueness of the pancakes that the customer loved."
9606," A customer left us a 3-star review: 'a little on the pricy side. 9.00 for eggs and bacon n ni decided to stop by here to try something different. i got tired of eating the same thing over and over again. i got seated right away which was awesome since i was on my lunch hour. imagine my surprise when i saw the sticker price on the items. 9.00 for eggs and bacon. the bacon was extra crispy just as i like it but i don't think i can justify spending that much money on just eggs and bacon. the food was good but the price was just too high.' The customer feels surprise, admiration, excitement. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'a little on the pricy side. 9.00 for eggs and bacon n ni decided to stop by here to try something different. i got tired of eating the same thing over and over again. i got seated right away which was awesome since i was on my lunch hour. imagine my surprise when i saw the sticker price on the items. 9.00 for eggs and bacon. the bacon was extra crispy just as i like it but i don't think i can justify spending that much money on just eggs and bacon. the food was good but the price was just too high.' The customer feels surprise, admiration, excitement. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following actions: 1. Review pricing strategy: Analyze the cost of ingredients and labor to ensure competitive pricing without compromising quality. Offer specials or discounts during off-peak hours to attract customers during slower periods. 2. Communicate pricing clearly: Clearly display prices on menus or boards, and consider providing a price range for each dish category (e.g., breakfast, lunch, dinner). 3. Enhance value perception: Offer additional items or extras with the meal at no extra cost, such as a side dish or a small dessert. This can help customers feel they are getting more value for their money."
3835," A customer left us a 1-star review: 'ordered their flavor of the week smores. extremely strong dark chocolate taste overpowered any other flavor. no graham cracker in the icecream. almost threw away the cone. cold stone is way better.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'ordered their flavor of the week smores. extremely strong dark chocolate taste overpowered any other flavor. no graham cracker in the icecream. almost threw away the cone. cold stone is way better.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could take the following steps: 1. Acknowledge the customer's feedback: Respond to the review by acknowledging their disappointment with the S'mores flavor. Express empathy and understanding for their experience. 2. Address the issue: Explain that we value their feedback and will take steps to ensure a better balance of flavors in our S'mores ice cream. We will work on improving the graham cracker flavor to better represent the traditional S'mores taste. 3. Offer a solution: Invite the customer to try a different flavor or offer a discount on their next visit to experience our improved S'mores flavor."
7222," A customer left us a 3-star review: 'what can you expect from a large chain american diner? burgers and fries, meat and cheese, and potatoes...! n ni think this is a great place to take kids because the decor is whimsical i stared at a huge poster of leonardo dicaprio my entire lunch . the prices are average but the portions are pretty big, so splitting a plate would be totally reasonable. now, for adults... n nwhen i got there the server was super nice and very attentive but not to the point where she was obnoxiously intrusive . i ordered a crispy chicken salad ? with a honey mustard poppy seed dressing. it wasn't bad, but then again i came in with lower expectations standards. the chicken was nicely done lightly fried and really not that greasy. the vegetables in the salad could have used some help, as they were puny and shriveled. n noverall, i enjoyed my lunch there and even though i know the food isn't great quality, it's not too bad once in a while.' The customer feels admiration, approval, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'what can you expect from a large chain american diner? burgers and fries, meat and cheese, and potatoes...! n ni think this is a great place to take kids because the decor is whimsical i stared at a huge poster of leonardo dicaprio my entire lunch . the prices are average but the portions are pretty big, so splitting a plate would be totally reasonable. now, for adults... n nwhen i got there the server was super nice and very attentive but not to the point where she was obnoxiously intrusive . i ordered a crispy chicken salad ? with a honey mustard poppy seed dressing. it wasn't bad, but then again i came in with lower expectations standards. the chicken was nicely done lightly fried and really not that greasy. the vegetables in the salad could have used some help, as they were puny and shriveled. n noverall, i enjoyed my lunch there and even though i know the food isn't great quality, it's not too bad once in a while.' The customer feels admiration, approval, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality of vegetables in salads: Enhance the freshness and size of the vegetables used in salads to meet customer expectations. 2. Consistency in food preparation: Ensure that all dishes are prepared consistently, meeting the quality standards expected by customers. 3. Engage and train staff to provide exceptional service: Train staff to be more proactive in addressing customer needs while maintaining a balance between attentiveness and not being obnoxiously intrusive."
9868," A customer left us a 3-star review: 'i'm all for giving an establishment a fair shake saying that i also believe that a place should be roughly judged on 60 their food and 40 their service. hence my 3star rating. nmy husband and i went and had brunch here last weekend and wow, the food was spot on! it started with me craving stuffed french toast and, to yelp i went to find a place with good reviews. wy knot came up and so we headed over. nthe french toast completely satisfied my cravings with the wonderful cream cheese filling and bananas on top. so where is the other 40 ? well our server, who i think might have been an owner or at least someone that doesn't regularly deal with customers, literally tossed menus in our direction without so much as a hello. eventually he came back and asked what we wanted, we told him. no small talk or suggestions there! ni won't walk you through our meal but suffice it to say, we will try there again and i hope to be able to up the stars with a different server with some people skills. nalso, they allow you to bring your dog and sit on the patio they'll even bring your pooch a bowl of water.' The customer feels admiration, approval, excitement. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i'm all for giving an establishment a fair shake saying that i also believe that a place should be roughly judged on 60 their food and 40 their service. hence my 3star rating. nmy husband and i went and had brunch here last weekend and wow, the food was spot on! it started with me craving stuffed french toast and, to yelp i went to find a place with good reviews. wy knot came up and so we headed over. nthe french toast completely satisfied my cravings with the wonderful cream cheese filling and bananas on top. so where is the other 40 ? well our server, who i think might have been an owner or at least someone that doesn't regularly deal with customers, literally tossed menus in our direction without so much as a hello. eventually he came back and asked what we wanted, we told him. no small talk or suggestions there! ni won't walk you through our meal but suffice it to say, we will try there again and i hope to be able to up the stars with a different server with some people skills. nalso, they allow you to bring your dog and sit on the patio they'll even bring your pooch a bowl of water.' The customer feels admiration, approval, excitement. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and potentially increase their rating, consider the following steps: 1. Warm Welcome: Train your staff to greet customers warmly upon arrival, setting a friendly and welcoming tone for the entire dining experience. 2. Attentive Service: Encourage staff to engage in small talk and make suggestions about menu items, showing genuine interest in the customer's dining experience. 3. Improve Communication Skills: Provide training on effective communication skills, such as active listening and empathy, to help staff better understand and respond to customer needs."
4971," A customer left us a 1-star review: 'they suck. we had an appointment because they claimed to have the car we wanted. get there on time, told he had a walk in he was taking care of, get jacked around to find out they had only one car in stock and it is orange, really guys? nwhy not just cancel instead of wasting our time? went to camelback scion they had at least 12, in all colors and bought our new car, great experience there' The customer feels admiration, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'they suck. we had an appointment because they claimed to have the car we wanted. get there on time, told he had a walk in he was taking care of, get jacked around to find out they had only one car in stock and it is orange, really guys? nwhy not just cancel instead of wasting our time? went to camelback scion they had at least 12, in all colors and bought our new car, great experience there' The customer feels admiration, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the inconvenience: Acknowledge the customer's frustration and apologize for the poor experience they had with us. 2. Address the issue: Explain the situation that led to the misunderstanding, such as the limited stock of the specific car model they were interested in. 3. Offer a solution: Offer a solution to make up for the poor experience, such as a discount on their next purchase, a free service, or a refund of their deposit."
6515," A customer left us a 1-star review: 'if you are a woman, or plan to bring any woman in your foursome do not play here. there are no woman tees so you have to tee off from the mens tees. there are many big carries so its obvious the customer they are looking for are only men. i made the reservation, spoke to the golf shop twice, checked in, and was told i needed to play from the mens tee box by our caddy! very poor customer service. the round was a disaster as you would expect, and i was mad the whole time. i wrote a letter to steve wynn letting him know my disappointment and felt that i should have been made aware of this in advance so as the customer i could decide if i still wanted to play at his property, and not be shocked when the caddy announced it to me on the 1 tee box! he did not reply.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'if you are a woman, or plan to bring any woman in your foursome do not play here. there are no woman tees so you have to tee off from the mens tees. there are many big carries so its obvious the customer they are looking for are only men. i made the reservation, spoke to the golf shop twice, checked in, and was told i needed to play from the mens tee box by our caddy! very poor customer service. the round was a disaster as you would expect, and i was mad the whole time. i wrote a letter to steve wynn letting him know my disappointment and felt that i should have been made aware of this in advance so as the customer i could decide if i still wanted to play at his property, and not be shocked when the caddy announced it to me on the 1 tee box! he did not reply.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? 1. Provide information about women's tees and their availability in advance: Clearly state on the website, reservation confirmation, and any pre-arrival communication that women's tees are available if needed. 2. Train staff to handle customer inquiries professionally: Ensure that all staff members are well-versed in the club's policies regarding tee boxes and can provide clear, courteous, and helpful responses to customer inquiries."
6995," A customer left us a 3-star review: 'a bit costly, but the food is pretty good and the convenience factor is high. n nwe were starving when we finally got to the hotel, so we had a quick lunch here. the pesto grilled chicken sandwich with serrano ham and fontina cheese totally hit the spot. n non 4th of july, i had to get the classic american breakfast which was nothing outrageous but it was filling. eggs, potatoes, breakfast meats, toast, fresh fruit, fresh juice. simple and just what i needed. n nservice both times was excellent, warm and friendly. portions are modest. n nthe coffee here is really great, and they have a small kiosk if you want to just order a quick coffee and pastry or fruit. n nas with most things in the mandarin oriental, you can charge it all to your room, which is wonderful.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'a bit costly, but the food is pretty good and the convenience factor is high. n nwe were starving when we finally got to the hotel, so we had a quick lunch here. the pesto grilled chicken sandwich with serrano ham and fontina cheese totally hit the spot. n non 4th of july, i had to get the classic american breakfast which was nothing outrageous but it was filling. eggs, potatoes, breakfast meats, toast, fresh fruit, fresh juice. simple and just what i needed. n nservice both times was excellent, warm and friendly. portions are modest. n nthe coffee here is really great, and they have a small kiosk if you want to just order a quick coffee and pastry or fruit. n nas with most things in the mandarin oriental, you can charge it all to your room, which is wonderful.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Price: While the food is appreciated, the customer found it a bit costly. Offering occasional promotions or discounts could help address this concern. 2. Speed: The customer mentions they were starving when they arrived at the hotel. To improve their experience, consider expediting the food delivery process, especially during peak hours. 3. Variety: Although the customer was satisfied with their meals, offering a wider variety of options could cater to diverse tastes and preferences. 4. Portion sizes: The customer noted that portions are modest. Consider increasing portion sizes without compromising quality to make customers feel more satisfied."
4571," A customer left us a 1-star review: 'this hotel is loud at all hours of the night which the non smoking room smelling of smoke in the middle of the night and an owner who wouldn't give us towels and said, do me a favor and use the dirty ones. then only gave us two and said that's it there are three of us.' The customer feels neutral, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'this hotel is loud at all hours of the night which the non smoking room smelling of smoke in the middle of the night and an owner who wouldn't give us towels and said, do me a favor and use the dirty ones. then only gave us two and said that's it there are three of us.' The customer feels neutral, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? 1. Noise Management: Implement noise-reduction measures such as soundproofing, clearer guidelines for quiet hours, and consider providing earplugs upon request. 2. Smoking Policy Enforcement: Ensure that non-smoking rooms are thoroughly cleaned and free of smoke odors. Regularly inspect rooms for signs of smoking. 3. Towel Provision: Review the number of towels provided to guests, especially for larger groups. Consider offering a reasonable number of towels per guest, and be flexible about replenishing them as needed. 4. Customer Service: Train staff to be more empathetic, understanding, and accommodating."
872," A customer left us a 2-star review: 'rude staff except the guy at check in. we opted for go green no maid service . we were supposed to get the 8 credit for that. we never got that and the lady on the phone was rude rude...absolutely ridiculous. nold hotel..resort fees is a joke.' The customer feels annoyance, amusement, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'rude staff except the guy at check in. we opted for go green no maid service . we were supposed to get the 8 credit for that. we never got that and the lady on the phone was rude rude...absolutely ridiculous. nold hotel..resort fees is a joke.' The customer feels annoyance, amusement, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the review by acknowledging the customer's concerns about the rude staff and the lack of the promised credit for opting for go-green. 2. Apologize sincerely: Express regret for the poor experience the customer had and assure them that we value their feedback and are committed to making things right. 3. Offer a solution: Offer a solution to the issue, such as providing the promised credit for opting for go-green, and assure the customer that we will take steps to address the issue with the rude staff member."
3522," A customer left us a 1-star review: 'didn't even order. the guy on the phone didn't even want to give me the time of day. i was asking for specials and prices and he said he didn't have time for me he was busy. call back when i'm ready. i ask if he has a website so i can check what they have and he said no. how am i supposed to be ready if i have no idea what's on your menu. rude very rude. bad customer service they need to work on that asap... i may try again later and i'll give another review but that was not a good start.. i can't even place a order without having bad customer service..' The customer feels annoyance, disapproval, anger. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'didn't even order. the guy on the phone didn't even want to give me the time of day. i was asking for specials and prices and he said he didn't have time for me he was busy. call back when i'm ready. i ask if he has a website so i can check what they have and he said no. how am i supposed to be ready if i have no idea what's on your menu. rude very rude. bad customer service they need to work on that asap... i may try again later and i'll give another review but that was not a good start.. i can't even place a order without having bad customer service..' The customer feels annoyance, disapproval, anger. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Train our staff on effective communication skills, including active listening and empathy. 2. Implement a policy that ensures all customer inquiries are handled promptly and professionally, even during busy periods. 3. Provide clear and detailed information about our products, specials, and prices on our website or over the phone. 4. Offer multiple channels for customers to reach us, such as phone, email, and live chat, to accommodate different preferences. 5. Implement a feedback system to regularly gather customer feedback and address any issues or concerns promptly."
2828," A customer left us a 2-star review: 'the stratosphere has three rides they offer and during my visit only two were open. one has the built of a roller coaster and shoots you off the building really lame and short . the second ride is 10 better. a crane like hand, hangs you over the side of the building and spins you. n ni imagine kids would love them but i wouldn't recommend them to any adrenaline junkie. n n 12 per ride.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the stratosphere has three rides they offer and during my visit only two were open. one has the built of a roller coaster and shoots you off the building really lame and short . the second ride is 10 better. a crane like hand, hangs you over the side of the building and spins you. n ni imagine kids would love them but i wouldn't recommend them to any adrenaline junkie. n n 12 per ride.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Ensure all rides are operational during operating hours. Address any maintenance issues promptly to minimize disruptions. 2. Offer a variety of rides catering to different levels of adrenaline seekers, including more thrilling options for adrenaline junkies. 3. Improve the duration and intensity of the existing rides, particularly the roller coaster, to better meet the expectations of adrenaline junkies. 4. Offer a discounted or free ride on a more thrilling attraction as a gesture of goodwill to make up for the disappointing experience."
7221," A customer left us a 3-star review: 'my bf and i had prepaid tickets to see avicci here. once you navigate the maze to get to the prepaid ticket line, getting in the club didn't take too long. do i think this place is beautiful? yes. it oozes opulence and luxury, and the outside looks beautiful at night, sandwiched between the 2 wynn buildings. until avicci came on, they basically played the same beat for hours. boring! the crowd leaned heavily on the asian side. it took about 20 minutes to get a drink once the club got packed, so order as much as you can once you finally make it to the bar. i'd probably come back, but there are so many other options in vegas. after all the good things i've heard about xs, i was slightly disappointed.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'my bf and i had prepaid tickets to see avicci here. once you navigate the maze to get to the prepaid ticket line, getting in the club didn't take too long. do i think this place is beautiful? yes. it oozes opulence and luxury, and the outside looks beautiful at night, sandwiched between the 2 wynn buildings. until avicci came on, they basically played the same beat for hours. boring! the crowd leaned heavily on the asian side. it took about 20 minutes to get a drink once the club got packed, so order as much as you can once you finally make it to the bar. i'd probably come back, but there are so many other options in vegas. after all the good things i've heard about xs, i was slightly disappointed.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following: 1. Diversify the music selection: To cater to a wider audience, we could aim to play a more varied mix of music, including different genres and artists. 2. Improve drink service: To reduce wait times at the bar, we could increase the number of bartenders during peak hours or implement a more efficient service system. 3. Communicate the music lineup: To manage expectations, we could provide information about the music lineup in advance, so customers can decide if the artist aligns with their preferences."
5302," A customer left us a 1-star review: 'if loud, obnoxious, head banging music is your thing or tiny wings that are greasy and over priced or chicken quesadillas with no chicken is your thing, then head here. the owner is also a drunken mess and her friends are absolutely annoying. use to be a good place, now it is nasty!' The customer feels annoyance, disgust, anger. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'if loud, obnoxious, head banging music is your thing or tiny wings that are greasy and over priced or chicken quesadillas with no chicken is your thing, then head here. the owner is also a drunken mess and her friends are absolutely annoying. use to be a good place, now it is nasty!' The customer feels annoyance, disgust, anger. Concisely, how can we best improve our services for this customer's experience? 1. Address the noise issue: Investigate the source of the loud music and implement a solution to reduce its volume during certain hours or offer a quieter area for customers who prefer a more peaceful environment. 2. Improve food quality and presentation: Ensure that all food items are prepared correctly, especially the chicken quesadillas, and present them attractively. Consider offering a taste test or asking for feedback to improve the menu. 3. Price competitiveness: Review the pricing of your menu items to ensure they are competitive with other establishments in the area and offer good value for money."
9157," A customer left us a 3-star review: 'this place is small. so small that you might hit your face in the back wall if you come in running. the food is cheep and good.... i had the burger fries and drink for 499 don't go out of your way to visit them but if you pass by stop in and grab a burger' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this place is small. so small that you might hit your face in the back wall if you come in running. the food is cheep and good.... i had the burger fries and drink for 499 don't go out of your way to visit them but if you pass by stop in and grab a burger' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Space: Although the size of the establishment might not be easily changed, you could improve the layout to make it feel less cramped. This could include adding more seating, improving the flow of the space, or creating more separation between tables. 2. Ambiance: Enhancing the overall atmosphere of the restaurant could make customers feel more comfortable. This could involve playing soft music, adding decorative elements, or improving the lighting. 3. Communication: Acknowledge the customer's feedback about the size of the restaurant in a response to their review."
5650," A customer left us a 1-star review: 'one of the worst rental experiences of my life. computers were down and had to write out rental agreements by hand. waited over a hour for them to process 4 rentals. the line behind me very long and no concession was offered. got a chevy piece of junk aveo. talk about a tin can on wheels! transmission sounded horrible grinding sound and could feel the vibration at certain speeds gears. barely had enough power to go up a hill and still maintain highway speed. next time it avis or anyone else beside hertz.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'one of the worst rental experiences of my life. computers were down and had to write out rental agreements by hand. waited over a hour for them to process 4 rentals. the line behind me very long and no concession was offered. got a chevy piece of junk aveo. talk about a tin can on wheels! transmission sounded horrible grinding sound and could feel the vibration at certain speeds gears. barely had enough power to go up a hill and still maintain highway speed. next time it avis or anyone else beside hertz.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? 1. Improve IT Infrastructure: Ensure that computers are functioning optimally to avoid delays in processing rental agreements. 2. Enhance Customer Service: Reduce waiting times by improving the efficiency of the rental process. Consider offering concessions to customers who have to wait for extended periods. 3. Vehicle Quality Assurance: Inspect and maintain vehicles regularly to ensure they are in good working condition. Replace vehicles with mechanical issues promptly. 4. Feedback Mechanism: Implement a feedback system to gather customer opinions and address their concerns promptly. This will show customers that their feedback is valued and acted upon."
1749," A customer left us a 2-star review: 'i've been here twice for different services. the first time i went i got a pedi and a polish change. the pedi was nothing spectacular and was extremely short. i sat in the chair and had to wait. the water got cold. i told them to warm it up again and they did and went right back to yapping and walking around the store. n nmy usual nail salon in florida is so much better, they put salts in the water , they keep it warm, offer you a drink, massage your feet and legs, and lotion you up. this place did not do that. n n after that i got my nail polish changed to have a white tip. it looks nice from afar but i noticed that there were bubbles in my nails and some of my old polish was still on my nail. i just paid and left. n nmy next experience here was to get an acrylic refill. the nail tech did an ok job overall but i've had better. like i was missing some polish between the cuticle. n n nanother complaint is that they do not have a large selection of polish colors to choose from. n ni would come here again because it is so close to home.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i've been here twice for different services. the first time i went i got a pedi and a polish change. the pedi was nothing spectacular and was extremely short. i sat in the chair and had to wait. the water got cold. i told them to warm it up again and they did and went right back to yapping and walking around the store. n nmy usual nail salon in florida is so much better, they put salts in the water , they keep it warm, offer you a drink, massage your feet and legs, and lotion you up. this place did not do that. n n after that i got my nail polish changed to have a white tip. it looks nice from afar but i noticed that there were bubbles in my nails and some of my old polish was still on my nail. i just paid and left. n nmy next experience here was to get an acrylic refill. the nail tech did an ok job overall but i've had better. like i was missing some polish between the cuticle. n n nanother complaint is that they do not have a large selection of polish colors to choose from. n ni would come here again because it is so close to home.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Attention to detail during services: Ensure that technicians pay close attention to each step of the service, such as maintaining warm water for pedicures, removing all old polish, and applying polish evenly. 2. Communication and customer service: Encourage technicians to be more attentive to customers' needs, such as offering drinks, massaging feet and legs, and providing a more personalized experience. 3. Quality control: Implement quality control measures to ensure that services meet a consistent standard of excellence, such as regularly training technicians and conducting quality checks."
6212," A customer left us a 1-star review: 'avoid this club at all cost n npro's nit was in the hotel where i stayed n ncon's ndj skribble freak show let me down old hip hop and i don't even care for techno like that but that was old too. ndance floor pack nsmall bar's nolder crowd n 30 cover should be free' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'avoid this club at all cost n npro's nit was in the hotel where i stayed n ncon's ndj skribble freak show let me down old hip hop and i don't even care for techno like that but that was old too. ndance floor pack nsmall bar's nolder crowd n 30 cover should be free' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Address the specific issues mentioned in the review: - Music: Offer a more diverse range of music genres, including old-school hip hop, to cater to a wider audience. - Age of music: Ensure that the music played is current and up-to-date. - Crowd: Consider ways to attract a more diverse and larger crowd, such as promotions, partnerships, or themed nights. - Cover charge: Evaluate the cover charge and consider offering discounts or promotions to attract more customers."
9697," A customer left us a 3-star review: 'i'd give bei a 3.5. who ever the yelpers are that compare it to shin bay, have obviously never been to shin bay. not even close to hiro, for that matter. we're talking ra or kona grill at best. n nfor shame fellow yelpers, let's just call a spade, a spade. it's passable sushi in scottsdale. n nfor those who disagree...get out more. try real sushi.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i'd give bei a 3.5. who ever the yelpers are that compare it to shin bay, have obviously never been to shin bay. not even close to hiro, for that matter. we're talking ra or kona grill at best. n nfor shame fellow yelpers, let's just call a spade, a spade. it's passable sushi in scottsdale. n nfor those who disagree...get out more. try real sushi.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and potentially win them back, consider the following steps: 1. Acknowledge their feedback: Respond to the review, thanking them for their feedback and expressing appreciation for their continued support. 2. Address their concerns: Acknowledge that they may have had a less than ideal experience and express a desire to improve. Mention specific points from their review, such as the comparison to Shin Bay and Hiro, and assure them that you strive to offer high-quality sushi."
4080," A customer left us a 1-star review: 'extremely terrible!!! the only good about this place is the decor. the food was horrible, the chicken was rubbery, the veggies were a joke. my wife and i only ate the fried rice, paid our bill and then went to sushi mon. don't go here you will be very disappointed.' The customer feels disgust, fear, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'extremely terrible!!! the only good about this place is the decor. the food was horrible, the chicken was rubbery, the veggies were a joke. my wife and i only ate the fried rice, paid our bill and then went to sushi mon. don't go here you will be very disappointed.' The customer feels disgust, fear, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the complaint: Respond to the review promptly, acknowledging their disappointment with the food quality, specifically the chicken and vegetables. 2. Offer a solution: Apologize for their experience and offer a complimentary meal or a discount on their next visit to make up for the poor quality of their meal. 3. Address the issue: Investigate the issue with the kitchen staff to identify the cause of the rubbery chicken and poor vegetable quality. Implement changes to improve the quality of the dishes."
2293," A customer left us a 2-star review: 'been here a couple of times. food is above average but the prices are way too high. small portions of food, small drink portions, and the service was just below average. n nalmost all the times i've been here i've had to wait way too long to have my order taken, and they've almost always forgotten something at our table. n nagain the food itself is above average but there is just so little of it, and the prices are way too high.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'been here a couple of times. food is above average but the prices are way too high. small portions of food, small drink portions, and the service was just below average. n nalmost all the times i've been here i've had to wait way too long to have my order taken, and they've almost always forgotten something at our table. n nagain the food itself is above average but there is just so little of it, and the prices are way too high.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Speed up service: Reduce waiting times for orders to be taken and ensure prompt delivery of food. 2. Improve communication: Ensure that all orders are accurately taken and that staff are attentive to the customer's needs throughout their visit. 3. Address portion sizes: Increase the size of food and drink portions to better meet customer expectations. 4. Enhance value for money: Review pricing to ensure that it is competitive and offers good value for the quality of food and service provided."
2490," A customer left us a 2-star review: 'my wife and i had this subway location randomly after stopping for gas. i wasn't a fan at all with it, but we had a gift card to use. their prices appeared to be 1 or 2 raised as the 6 subs were around 5. we decided to try something different and get the chicken chopped salad. not a good idea by us as it was chopped to shreds. why does a salad need to be in tiny bites? i have no idea, but it wasn't very good. you could taste the flavors but the spinach obviously loses some of the natural crunch. i would avoid this subway if you can help it or at least just get a sandwich not a extremely chopped salad.' The customer feels disapproval, confusion, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'my wife and i had this subway location randomly after stopping for gas. i wasn't a fan at all with it, but we had a gift card to use. their prices appeared to be 1 or 2 raised as the 6 subs were around 5. we decided to try something different and get the chicken chopped salad. not a good idea by us as it was chopped to shreds. why does a salad need to be in tiny bites? i have no idea, but it wasn't very good. you could taste the flavors but the spinach obviously loses some of the natural crunch. i would avoid this subway if you can help it or at least just get a sandwich not a extremely chopped salad.' The customer feels disapproval, confusion, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your Subway location, consider the following steps: 1. Maintain consistent pricing: Ensure that your prices are competitive and consistent with other locations. 2. Offer a variety of salad options: Provide a range of salad options, including the ability to customize salads to customer preferences. 3. Improve salad preparation: Train staff to chop salad ingredients to a more appropriate size, maintaining a balance between manageable bites and preserving the natural crunch of ingredients like spinach."
9535," A customer left us a 3-star review: 'ok i would say 3.5 5 nmy bf liked this restaurant more than i did. i know i know i am a vegetarian so i should not even be rating a seafood restaurant but i will anyways nwe sat in the lounge on saturday night and there was a live band playing. it was nice. but the surrounding was kinda meh not a lot of younger people like mastros or dominicks , more older crowd. nwe ordered the heirloom tomato greek salad as a large side to split for our appz super good! and they split it into 2 plates which we loved. my bfs greek and he said this was def authentic! i like how you are able to choose a small or large side 5 or 8 however one major thing i didn't like is that there were no sauteed mushrooms i know it's not a steakhouse but commmon! we tried the saut u00e9ed spinach with parmigiano reggiano and the steamed asparagus with hollandaise. spinach was meh but asparagus was good! i got the 16 vegetable salad xeres vinaigretttte and goat cheese fondant 13 .. ok this was tiny but there was def 16 types of veggies in it but that was it. it was good otherwise. my bf got the louisiana red fish saut u00e9ed withth fresh lump crab, meuni u00e8re style 27 . it was really big and he said he liked it but too heavy on the sauce. overall the place was nice, if you're into seafood older crowd this is the place to be' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'ok i would say 3.5 5 nmy bf liked this restaurant more than i did. i know i know i am a vegetarian so i should not even be rating a seafood restaurant but i will anyways nwe sat in the lounge on saturday night and there was a live band playing. it was nice. but the surrounding was kinda meh not a lot of younger people like mastros or dominicks , more older crowd. nwe ordered the heirloom tomato greek salad as a large side to split for our appz super good! and they split it into 2 plates which we loved. my bfs greek and he said this was def authentic! i like how you are able to choose a small or large side 5 or 8 however one major thing i didn't like is that there were no sauteed mushrooms i know it's not a steakhouse but commmon! we tried the saut u00e9ed spinach with parmigiano reggiano and the steamed asparagus with hollandaise. spinach was meh but asparagus was good! i got the 16 vegetable salad xeres vinaigretttte and goat cheese fondant 13 .. ok this was tiny but there was def 16 types of veggies in it but that was it. it was good otherwise. my bf got the louisiana red fish saut u00e9ed withth fresh lump crab, meuni u00e8re style 27 . it was really big and he said he liked it but too heavy on the sauce. overall the place was nice, if you're into seafood older crowd this is the place to be' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Enhance the ambiance: The customer mentioned that the restaurant seemed to attract an older crowd, which may not appeal to a younger demographic like themselves. Consider implementing strategies to attract a more diverse age group, such as live music on specific nights, themed events, or promotions. 2. Offer vegetarian options: Although the restaurant is a seafood establishment, it may be beneficial to offer a few vegetarian main dishes or side options, such as sautéed mushrooms, to cater to vegetarian customers like the reviewer."
7152," A customer left us a 3-star review: 'ok food. not a great happy hour. no one is here for dinner. cool if you are a huge jimmy fan not so cool otherwise. not a must visit. if are bored check it out.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'ok food. not a great happy hour. no one is here for dinner. cool if you are a huge jimmy fan not so cool otherwise. not a must visit. if are bored check it out.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on the following areas: 1. Enhance the quality and variety of food offerings to meet customer expectations for a 3-star rating. 2. Improve the promotion and execution of the happy hour to make it more appealing and attractive to customers. 3. Increase visibility and promotion of dinner hours to encourage more customers to dine during that time. 4. Consider offering incentives or promotions to attract more customers, especially those who are not Jimmy fans. 5. Improve staffing levels during dinner hours to create a more welcoming and engaging atmosphere for customers."
6062," A customer left us a 1-star review: 'i wish i could rate this place with 0 stars. n ncame here to see hardwell and w w for edc week. my host put me under a guestlist and said to come by 10 because we had a group of guys. the rate they told us was 75 for males and 0 cover charge for the ladies. we got there before 10, and asked the guys with the suits with the mini ipads about the rates and they had said the same. fast foward 2 hours and we finally reach the front of the line to only be told guys were 170 and ladies were 66. n n....are you serious? we could've just bought tickets, but the host personally said that he would put us on guest list and we would be able to get in with no problem. n nanyways, we were trying to make a decision to pay the fee or not, another guy in a suit with the ipad in his hand shoved us out of the line yelling, step off the line if you're not paying . uh, hello. you clearly see us discussing if we want to pay or not. not even a half second later, the same guy grabbed me and threw me off the line telling us off. where is the professionalism? train your staff please. n nafter what i went through with the staff, i don't think i will ever come here again.' The customer feels desire, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i wish i could rate this place with 0 stars. n ncame here to see hardwell and w w for edc week. my host put me under a guestlist and said to come by 10 because we had a group of guys. the rate they told us was 75 for males and 0 cover charge for the ladies. we got there before 10, and asked the guys with the suits with the mini ipads about the rates and they had said the same. fast foward 2 hours and we finally reach the front of the line to only be told guys were 170 and ladies were 66. n n....are you serious? we could've just bought tickets, but the host personally said that he would put us on guest list and we would be able to get in with no problem. n nanyways, we were trying to make a decision to pay the fee or not, another guy in a suit with the ipad in his hand shoved us out of the line yelling, step off the line if you're not paying . uh, hello. you clearly see us discussing if we want to pay or not. not even a half second later, the same guy grabbed me and threw me off the line telling us off. where is the professionalism? train your staff please. n nafter what i went through with the staff, i don't think i will ever come here again.' The customer feels desire, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the inconvenience and misunderstanding: Acknowledge the customer's frustration and apologize for the confusion and poor treatment they experienced. 2. Clarify the guestlist policy: Clearly communicate the guestlist policy to customers, including any changes or updates, to avoid future misunderstandings. 3. Train staff on customer service and professionalism: Ensure that all staff members are trained in proper customer service techniques, including handling difficult situations with patience and professionalism."
8267," A customer left us a 3-star review: 'my friends and i liked the music a lot better here than at xs, and i did enjoy the view of the strip from the roof top. however, that's were the good things end. the place was crowded and the floor was sticky as hell from spilled drinks and whatever else. there were multiple couples pretty much having sex on the dance floor... thought this was supposed to be a classy club.' The customer feels joy, admiration, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'my friends and i liked the music a lot better here than at xs, and i did enjoy the view of the strip from the roof top. however, that's were the good things end. the place was crowded and the floor was sticky as hell from spilled drinks and whatever else. there were multiple couples pretty much having sex on the dance floor... thought this was supposed to be a classy club.' The customer feels joy, admiration, love. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Cleanliness: Regularly clean and maintain the floor to prevent it from becoming sticky due to spilled drinks. 2. Crowd Control: Implement measures to manage the crowd effectively, ensuring there is enough space for guests to move around comfortably. 3. Inappropriate Behavior: Enforce clear guidelines and monitor the dance floor to prevent inappropriate behavior, such as public displays of affection. 4. Staff Training: Train staff to promptly address any issues that may arise, such as spills or inappropriate behavior, to maintain a clean and comfortable environment."
3670," A customer left us a 1-star review: 'inept. just totally inept employees. take your cc number online and then ask for payment when you get to the restaurant. your information is not safe here. i do not recommend ordering online from this restaurant.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'inept. just totally inept employees. take your cc number online and then ask for payment when you get to the restaurant. your information is not safe here. i do not recommend ordering online from this restaurant.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can take the following steps: 1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's frustration and apologizing for the inconvenience they experienced. 2. Clarify the payment process: Explain the payment process more clearly, ensuring that customers understand that their credit card information is secure and that they will not be asked for payment until they arrive at the restaurant. 3. Offer a solution: Offer a solution, such as a discount or complimentary item, to make amends for the poor experience."
7490," A customer left us a 3-star review: 'ever since this joint was featured on the food network on diners, drive ins, and dives, it's become way too busy and disorganized. during our visit in march, this place was packed with a 30 45 minute wait at 3pm and there was only one waiter. what was even more puzzling was there were 5 bussers and table runners.the manager was just standing behind the counter doing nothing while everyone was running around like chickens with their heads cut off. wtf. and to top it all off, we were sitting in clouds of smoke and this was the second time where the a c was not working hard enough. n ngood thing for them the food is worth it... the banh mi burger and pork belly sliders are both a must try. but if they don't fix the exhaust fans and a c, i'll have to pass next time. too bad.' The customer feels annoyance, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'ever since this joint was featured on the food network on diners, drive ins, and dives, it's become way too busy and disorganized. during our visit in march, this place was packed with a 30 45 minute wait at 3pm and there was only one waiter. what was even more puzzling was there were 5 bussers and table runners.the manager was just standing behind the counter doing nothing while everyone was running around like chickens with their heads cut off. wtf. and to top it all off, we were sitting in clouds of smoke and this was the second time where the a c was not working hard enough. n ngood thing for them the food is worth it... the banh mi burger and pork belly sliders are both a must try. but if they don't fix the exhaust fans and a c, i'll have to pass next time. too bad.' The customer feels annoyance, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Staff Organization: Ensure there is an adequate number of staff members to handle the increased customer volume, especially during peak hours. Assign specific roles and responsibilities to each staff member to prevent confusion and improve efficiency. 2. Wait Times: Implement a more efficient system for managing wait times, such as a digital waitlist or pagers, to reduce the perceived wait time and improve customer satisfaction. 3. Staff Training: Provide ongoing training to staff members to improve their ability to handle high-volume situations effectively and professionally."
3919," A customer left us a 1-star review: 'worst medical facility experience ever. from the receptionists, medical assistants to the doctor. there was less than 10 of us waiting in the lobby. it took 2 hours before i got seen by a doctor not urgent quick enough. you can just hear employees just chit chatting. n nthey renovated the place. and that's the only good thing i can say about this place. n nthe medical assistant had to take my blood pressure twice on my left arm and still couldn't get it right. i told her i couldn't feel my fingers anymore so she switched to my right arm. at which point, i could just feel my blood boiling. it's an electronic vital stats machine for crying out loud! all you have to do is press the start button and it measures everything for you all at once! i had to ask what my stats were my own information cannot even be disclosed to me. she blamed the machine. n nthe doctor spent 5 minutes tops with me. i had questions and possible prognosis ideas. to which he just said i don't know . i've seen nursing students smarter and more helpful than this guy. so very rude and unprofessional. proper handwashing and wearing gloves were not done. n nthe walls in each exam are very thin. i could hear what's wrong with the man in the other room. patient privacy isn't important here...as a matter of fact, nothing seems important here at all.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'worst medical facility experience ever. from the receptionists, medical assistants to the doctor. there was less than 10 of us waiting in the lobby. it took 2 hours before i got seen by a doctor not urgent quick enough. you can just hear employees just chit chatting. n nthey renovated the place. and that's the only good thing i can say about this place. n nthe medical assistant had to take my blood pressure twice on my left arm and still couldn't get it right. i told her i couldn't feel my fingers anymore so she switched to my right arm. at which point, i could just feel my blood boiling. it's an electronic vital stats machine for crying out loud! all you have to do is press the start button and it measures everything for you all at once! i had to ask what my stats were my own information cannot even be disclosed to me. she blamed the machine. n nthe doctor spent 5 minutes tops with me. i had questions and possible prognosis ideas. to which he just said i don't know . i've seen nursing students smarter and more helpful than this guy. so very rude and unprofessional. proper handwashing and wearing gloves were not done. n nthe walls in each exam are very thin. i could hear what's wrong with the man in the other room. patient privacy isn't important here...as a matter of fact, nothing seems important here at all.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on several key areas: 1. **Wait Time Management**: Reduce wait times by optimizing scheduling, staffing, and procedures. 2. **Professionalism and Attitude**: Train staff to maintain a professional demeanor, prioritize patient care, and respond promptly and respectfully to patient concerns. 3. **Communication**: Improve communication skills, ensuring that patients feel heard, understood, and informed about their care. 4. **Efficiency**: Streamline processes to ensure that tasks are completed accurately and promptly, reducing frustration for both staff and patients."
1771," A customer left us a 2-star review: 'day 2 of chronic alcoholism. n nlike omgz, criss angel's bday party! n nlike omg who the funk cares. n ndance floor was basically a hallway. n it was so packed that i smacked a girl for elbowing me and she apologized for running into my arm. ni think my 14 year old cousin has a better playlist than lax. mash ups are cool when you can continuously dance to a song without fear of a sporadic hoe down in the middle of it. don't play hyphy music with 80s cyndi lauper. your girl has enough trouble tryin' to dance in 4 inch hells. i mean heels. n nso uh yeah. if you could find another club to go to that night, go to the other club. however, there is a 24 hour mcdonald's in the luxor. n...and that's the best part of lax.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'day 2 of chronic alcoholism. n nlike omgz, criss angel's bday party! n nlike omg who the funk cares. n ndance floor was basically a hallway. n it was so packed that i smacked a girl for elbowing me and she apologized for running into my arm. ni think my 14 year old cousin has a better playlist than lax. mash ups are cool when you can continuously dance to a song without fear of a sporadic hoe down in the middle of it. don't play hyphy music with 80s cyndi lauper. your girl has enough trouble tryin' to dance in 4 inch hells. i mean heels. n nso uh yeah. if you could find another club to go to that night, go to the other club. however, there is a 24 hour mcdonald's in the luxor. n...and that's the best part of lax.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following: 1. Improve the layout and space of the dance floor to prevent overcrowding and ensure a more comfortable dancing environment. 2. Enhance the music selection to cater to a wider range of tastes, ensuring a smooth transition between different genres and avoiding sudden changes that might disrupt the dance experience. 3. Provide better communication and etiquette guidelines to patrons to encourage a more respectful and considerate atmosphere, reducing the likelihood of physical altercations. 4. Offer a more diverse range of entertainment options, such as live music or themed nights, to cater to a wider audience and provide a unique experience."
1124," A customer left us a 2-star review: 'horrible service. i went at 1pm, and they were out of many flavors of bagels and were not willing to make more. of course, they had plenty of the gourmet flavors that cost almost twice as much. they had also clearly labeled their pastries, but unfortunately had done so with the wrong labels and prices and didn't seem to care that they weren't accurate. the staff was rude and couldn't have cared less about customer service.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'horrible service. i went at 1pm, and they were out of many flavors of bagels and were not willing to make more. of course, they had plenty of the gourmet flavors that cost almost twice as much. they had also clearly labeled their pastries, but unfortunately had done so with the wrong labels and prices and didn't seem to care that they weren't accurate. the staff was rude and couldn't have cared less about customer service.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the inconvenience: Acknowledge the customer's frustration and express regret for their poor experience. 2. Address the issues raised: - Stock management: Ensure that popular bagel flavors are consistently available and consider offering alternatives when out of stock. - Pricing and labeling: Ensure that all pastries are accurately labeled with correct prices to avoid confusion. - Staff behavior: Train staff on the importance of customer service and provide them with tools to handle difficult situations professionally."
5256," A customer left us a 1-star review: 'melted ice cream...dirty....no air conditioning....contacted the corporate office...said the owner or the field executive would contact me....never happened. cannot believe baskin robbins' brand means nothing to corporate. we went to the franchise in gilbert in the fry's shopping center last night. filthy. table filthy, bathroom filthy...flies landing on the ice cream that was on all the uncleaned tables. seems like this is an ongoing problem.' The customer feels disgust, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'melted ice cream...dirty....no air conditioning....contacted the corporate office...said the owner or the field executive would contact me....never happened. cannot believe baskin robbins' brand means nothing to corporate. we went to the franchise in gilbert in the fry's shopping center last night. filthy. table filthy, bathroom filthy...flies landing on the ice cream that was on all the uncleaned tables. seems like this is an ongoing problem.' The customer feels disgust, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? 1. Immediate Action: Address the hygiene issues promptly by thoroughly cleaning the store, particularly the tables, bathroom, and ice cream scoops. 2. Improve Communication: Ensure that when customers contact the corporate office about complaints, they receive a timely response and follow-up from the franchise owner or field executive. 3. Air Conditioning: Check and maintain the air conditioning system to ensure it is functioning properly and providing a comfortable environment for customers. 4. Ice Cream Quality: Ensure that the ice cream is properly stored and served to maintain its quality and prevent it from melting excessively."
9749," A customer left us a 3-star review: 'good tasting burgers, decent sweet potato fries, and awesome fountain choices cane sweetened colas . a little overpriced. wasn't a fan of the 5 milkshake and the manager owner gave me attitude. come on now, 5 milkshakes better be worth it!' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'good tasting burgers, decent sweet potato fries, and awesome fountain choices cane sweetened colas . a little overpriced. wasn't a fan of the 5 milkshake and the manager owner gave me attitude. come on now, 5 milkshakes better be worth it!' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Address pricing concerns: Offer a more competitive pricing structure for your menu items, especially the milkshakes. 2. Improve staff attitude: Train your staff to maintain a positive and friendly demeanor towards customers, regardless of feedback or complaints. 3. Enhance the milkshake selection: Review the milkshake recipe and consider making improvements to ensure it meets customer expectations and justifies the price. 4. Offer a loyalty program: Offer discounts or special deals to encourage repeat visits and build a positive relationship with the customer."
5588," A customer left us a 1-star review: 'pho sing sing was such a waste of my time. i should have known from the time i stepped foot in the door.i asked the waitress if the chicken wings were spicy and she said she can make them without sauce for the kids since they can't handle spicy. her suggestion..so i say yes. plain wings no sauce. awesome. chicken wings come out full of sauce and she says don't worry. sauce no spicy. i taste first.lady is a liar! ok. i say. instead of taking it back and making her make fix her mistake. i tell her we will keep it and just make another order for the kids.next batch comes out decent. next we order ca kho tho and canh chua. she asked if we wanted to add meat to our ca kho tho.ok sure. why not. another one of her suggestions... fish comes out and there's no meat. not a single one. i ask her and she says. oh. well just eat it like that. we can't put meat in it now. if you are suggesting all these things, why can't you get thw order right.? ok. time to pay and we ask for the check. the lady says ok be right there. she proceeds to the counter totals us up. then yells across the room and says you come here pay.wtf? food was just ok for all the bad service here. never again.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'pho sing sing was such a waste of my time. i should have known from the time i stepped foot in the door.i asked the waitress if the chicken wings were spicy and she said she can make them without sauce for the kids since they can't handle spicy. her suggestion..so i say yes. plain wings no sauce. awesome. chicken wings come out full of sauce and she says don't worry. sauce no spicy. i taste first.lady is a liar! ok. i say. instead of taking it back and making her make fix her mistake. i tell her we will keep it and just make another order for the kids.next batch comes out decent. next we order ca kho tho and canh chua. she asked if we wanted to add meat to our ca kho tho.ok sure. why not. another one of her suggestions... fish comes out and there's no meat. not a single one. i ask her and she says. oh. well just eat it like that. we can't put meat in it now. if you are suggesting all these things, why can't you get thw order right.? ok. time to pay and we ask for the check. the lady says ok be right there. she proceeds to the counter totals us up. then yells across the room and says you come here pay.wtf? food was just ok for all the bad service here. never again.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Pho Sing Sing, the following steps could be taken: 1. Train staff on accurate communication: The waitress should have clarified that the chicken wings would come with a non-spicy sauce, to avoid confusion and disappointment. 2. Ensure consistency in food preparation: The customer's order for plain chicken wings should have been prepared as requested, without any sauce. 3. Follow through on suggestions: If a suggestion is made, it should be followed through to the customer's satisfaction. In this case, if the waitress suggested adding meat to the Ca Kho To, it should have been provided."
1833," A customer left us a 2-star review: 'everytime i go to majerle's i leave wondering why i ever went in the 1st place. the service is bad most of the time, the bartenders have attitudes the beer selection is sub par. i give it 2 stars instead of 1 because for some reason i wind up going back, usually to meet friends. im never impressed by any part of their service, menu or price structure. how can up consistently mess up sliders? yes every time. i ran into thunder dan once, thats got to be worth somthing right?' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'everytime i go to majerle's i leave wondering why i ever went in the 1st place. the service is bad most of the time, the bartenders have attitudes the beer selection is sub par. i give it 2 stars instead of 1 because for some reason i wind up going back, usually to meet friends. im never impressed by any part of their service, menu or price structure. how can up consistently mess up sliders? yes every time. i ran into thunder dan once, thats got to be worth somthing right?' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Majerle's, we can focus on the following areas: 1. Improve Service Quality: Train staff to provide friendly, attentive, and efficient service. This includes greeting customers promptly, addressing their needs promptly, and ensuring they feel valued throughout their visit. 2. Address Attitudes: Train staff to maintain a positive and professional attitude at all times. This will help create a welcoming and enjoyable atmosphere for customers. 3. Expand Beer Selection: Consider offering a wider variety of beers to cater to different tastes and preferences. This could include both domestic and imported beers, as well as a selection of craft beers."
1482," A customer left us a 2-star review: 'came here at 11pm on a friday night after work for some pho, and was greeted at the door with 5 cover charge??!!! can't really review on the food because i sure wasn't going to pay 5 just to be able to sit down to eat and then pay another 7 for the actual meal.' The customer feels neutral, confusion, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'came here at 11pm on a friday night after work for some pho, and was greeted at the door with 5 cover charge??!!! can't really review on the food because i sure wasn't going to pay 5 just to be able to sit down to eat and then pay another 7 for the actual meal.' The customer feels neutral, confusion, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider implementing the following changes: 1. Clarify cover charge policy: Clearly communicate the cover charge policy on the menu, website, and at the entrance. Explain that it is a common practice in some restaurants, especially for late-night dining, and that it goes towards maintaining the cleanliness and quality of service. 2. Offer a grace period for late-night diners: Consider waiving the cover charge for customers who arrive within a certain timeframe (e.g., before 11:30 PM) to alleviate any initial shock or frustration."
18," A customer left us a 2-star review: 'we went in a group of 6 for their saturday lunch buffet. the vegetarian dishes were pretty good saag paneer, paneer matar, daal, rice, etc. the non veg weren't that good except for the chicken tikka. idlis tasted like they were microwaved from having prepared them a few days ago. sambar wasn't too bad. the gulab jamoon was ok, hard to cut with a spoon. noverall, it was ok considering it is one of the very few indian food options on the strip' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'we went in a group of 6 for their saturday lunch buffet. the vegetarian dishes were pretty good saag paneer, paneer matar, daal, rice, etc. the non veg weren't that good except for the chicken tikka. idlis tasted like they were microwaved from having prepared them a few days ago. sambar wasn't too bad. the gulab jamoon was ok, hard to cut with a spoon. noverall, it was ok considering it is one of the very few indian food options on the strip' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on the following areas: 1. Improve the quality and consistency of non-vegetarian dishes, particularly those mentioned as not being good. 2. Ensure that idlis are freshly prepared and served, possibly offering a more frequent turnover or a la carte option for these items. 3. Enhance the presentation of gulab jamun, making it easier to cut and more appealing to the eye. 4. Consider offering a wider variety of Indian food options on the menu, as the customer mentions that your establishment is one of the few Indian food options on the strip."
3785," A customer left us a 1-star review: 'ordered food today between 5pm and 5 30pm and it was less than ok. the chicken sandwich was good but that is where it ends. baked potato was cold and this particular store doesn't have cheese or bacon for its potato's? ok uh huh. the fries were white and raw. the soda had a funny taste and i'm not sure if it was the mixture or the ice.' The customer feels confusion, amusement, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'ordered food today between 5pm and 5 30pm and it was less than ok. the chicken sandwich was good but that is where it ends. baked potato was cold and this particular store doesn't have cheese or bacon for its potato's? ok uh huh. the fries were white and raw. the soda had a funny taste and i'm not sure if it was the mixture or the ice.' The customer feels confusion, amusement, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Clarify store policies: Make sure the customer is aware of the store's offerings, such as the availability of cheese, bacon, and toppings for baked potatoes. 2. Improve food quality and temperature: Ensure that all food items, particularly the baked potato and fries, are properly cooked, seasoned, and served at the appropriate temperature. 3. Train staff on customer service: Train employees to handle customer complaints effectively, offering solutions and apologies when necessary."
6833," A customer left us a 3-star review: 'i used to love this place. they were small, intimate and amazingly friendly. however this last time, the service just wasn't that amazing and the prices seem to have gone up. it took us more than 30 minutes to be seated, yet the bartender scolded me for getting the drink special even though we were being seated for dinner.... really?' The customer feels love, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i used to love this place. they were small, intimate and amazingly friendly. however this last time, the service just wasn't that amazing and the prices seem to have gone up. it took us more than 30 minutes to be seated, yet the bartender scolded me for getting the drink special even though we were being seated for dinner.... really?' The customer feels love, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Acknowledge the customer's past positive experience: ""We're glad to hear that you used to love our small, intimate, and friendly atmosphere."" 2. Address the current concerns: ""We're sorry to hear about your recent experience with our service and the perceived increase in prices. We understand that waiting more than 30 minutes to be seated can be frustrating."" 3. Clarify the misunderstanding: ""Regarding the bartender scolding you for getting the drink special, we apologize for any confusion."
7519," A customer left us a 3-star review: 'went with a friend to try this place out. i had the club up. a large sandwich. i had a hard time squishing it down to take a bite. i took half of it home. my friend had the slow roasted rib eye dip. lots of bread not a lot of meat. everything is separate so that's all we had. menu says you can get a drink and chips or pasta salad for an additional 2.50. that would bring the total price up to 11.50 for a sandwich, drink and side. i'll probably try it again to get a salad.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'went with a friend to try this place out. i had the club up. a large sandwich. i had a hard time squishing it down to take a bite. i took half of it home. my friend had the slow roasted rib eye dip. lots of bread not a lot of meat. everything is separate so that's all we had. menu says you can get a drink and chips or pasta salad for an additional 2.50. that would bring the total price up to 11.50 for a sandwich, drink and side. i'll probably try it again to get a salad.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following actions: 1. Address the size of the sandwich: Adjust the portion size of the Club Up sandwich to make it more manageable for customers. 2. Enhance the quality of the Slow Roasted Rib Eye Dip: Ensure there is a sufficient amount of meat in the dish to match the amount of bread provided. 3. Offer combination deals: Make it clearer on the menu that ordering a sandwich, drink, and side will result in a higher total price. Offering a combination deal (e.g., sandwich, drink, and side for a fixed price) could be a solution."
7232," A customer left us a 3-star review: 'the customer service is strange.....the salad bar area smells funny....the hush puppies are really tasty if you dip them in the honey butter. the shrimp and fish are tasty. i would say unless you haven't eaten in a week, the all you can eat doesn't make any since because after the salad and hush puppies, you don't need all that fried food.' The customer feels amusement, admiration, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'the customer service is strange.....the salad bar area smells funny....the hush puppies are really tasty if you dip them in the honey butter. the shrimp and fish are tasty. i would say unless you haven't eaten in a week, the all you can eat doesn't make any since because after the salad and hush puppies, you don't need all that fried food.' The customer feels amusement, admiration, joy. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Customer Service: Enhance the customer service experience by training staff to be more attentive, friendly, and responsive to customer needs. 2. Salad Bar Area: Investigate the cause of the unusual smell in the salad bar area and take necessary steps to eliminate it. 3. Ambiance: Consider improving the overall cleanliness and freshness of the restaurant to enhance the dining experience. 4. Food Quality: Maintain the quality of the fried food, ensuring it is consistently cooked to a golden brown and crispy texture."
125," A customer left us a 2-star review: 'my husband and i usually go to vegas during our birthdays in early august so i was happy to get a free room offer from the riviera after joining their players club. i was mindful that riviera wouldn't be particulary nice, but hey, free is free. n n the room iteself is ok. it's a decent size, and the furniture, though out of date, isn't any worse than the one at the old tower at caesar's. i liked the bed, but i missed having a nice, snuggly comforter. bath tolietries were better than expected. we were right next to the pool, and it's a good thing we didn't plan on sleeping in because the shitty pop music starts blasting in around 8am. n nit was easy to get around the hotel and casino area. gambling here was fine, but we seemed to have better luck across the street at circus circus. there was a cool gambling promo advertised in the room 1st 1000 on us! , but it had since expired. i was disappointed that the bingo room closed as well. n nthe two big negatives was the buffett and parking. both were sketchy as hell. i had oatmeal so bad that oliver twist would have turned his nose up at it. i think they used triple the amount of water that they were supposed to, and the water was obtained from a mop bucket. parking was very inconvient and poorly marked. n ni'm hesitant to stay here again even if the room is comped.' The customer feels joy, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'my husband and i usually go to vegas during our birthdays in early august so i was happy to get a free room offer from the riviera after joining their players club. i was mindful that riviera wouldn't be particulary nice, but hey, free is free. n n the room iteself is ok. it's a decent size, and the furniture, though out of date, isn't any worse than the one at the old tower at caesar's. i liked the bed, but i missed having a nice, snuggly comforter. bath tolietries were better than expected. we were right next to the pool, and it's a good thing we didn't plan on sleeping in because the shitty pop music starts blasting in around 8am. n nit was easy to get around the hotel and casino area. gambling here was fine, but we seemed to have better luck across the street at circus circus. there was a cool gambling promo advertised in the room 1st 1000 on us! , but it had since expired. i was disappointed that the bingo room closed as well. n nthe two big negatives was the buffett and parking. both were sketchy as hell. i had oatmeal so bad that oliver twist would have turned his nose up at it. i think they used triple the amount of water that they were supposed to, and the water was obtained from a mop bucket. parking was very inconvient and poorly marked. n ni'm hesitant to stay here again even if the room is comped.' The customer feels joy, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve the quality of food, particularly in the buffet, ensuring it meets acceptable standards. 2. Enhance the parking experience by making it more convenient and clearly marked. 3. Address the early morning noise issue by adjusting the schedule for the pool music or providing noise-cancelling options in rooms. 4. Keep promotions and offers up-to-date and clearly communicate their expiration dates to guests. 5. Consider offering more comfortable bedding options, such as a snuggly comforter, to enhance the guest's sleep experience."
9070," A customer left us a 3-star review: 'for hiking areas for the phoenix metro area, this one is pretty middle of the road. the hike to the large rock hole is easy, and the view from the hole is scenic. however, because you are viewing from within an arch like rock formation and since the rock formation is not quite as tall as the big mountains such as camelback or piestewa peak, the view is relatively limited and not quite as dramatic. also, the place is a popular spot, especially for picnickers, so it is best to avoid this area during holidays because it will be quite crowded then.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'for hiking areas for the phoenix metro area, this one is pretty middle of the road. the hike to the large rock hole is easy, and the view from the hole is scenic. however, because you are viewing from within an arch like rock formation and since the rock formation is not quite as tall as the big mountains such as camelback or piestewa peak, the view is relatively limited and not quite as dramatic. also, the place is a popular spot, especially for picnickers, so it is best to avoid this area during holidays because it will be quite crowded then.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following: 1. Provide more information about less crowded hiking trails in the Phoenix metro area, especially those offering more dramatic views. 2. Highlight the unique features of the rock hole, such as its geological significance or the diversity of wildlife that can be found there. 3. Offer suggestions for alternative activities, such as bird watching or rock climbing, that could enhance the customer's experience at the rock hole. 4. Implement measures to manage crowds, such as limiting the number of visitors during peak times or offering guided tours to help visitors navigate the area more efficiently."
5331," A customer left us a 1-star review: 'we thought his hotel would be nice for our out of town guests for the 4th of july holiday. we thought wrong although the renovation is fairly nice, there is no security at this hotel, just some guy that is supposed to walk the parking lots. no cameras, no nothing. upon arriving at the hotel, my visitors ran inside to check in. ten minutes later they went back to the car to get their belongings and the car had been broken into and everything stolen out of it. the clerk just shrugged her shoulders and said all she could do was call the police for them. the police never came. the hotel has several low rent apartment buildings in the area and lots of un desirables walking the streets looking for trouble in fact a murder occurred just down the street in the last 6 months from two rival gangs living in the surrounding apartments. i can't believe as much as they spent sprucing up the place that they couldn't at lease install security cameras knowing the crime in the area. i guess what made it worse is that they didn't seem to care what happened and didn't do anything to help or even seem apologetic.' The customer feels neutral, realization, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'we thought his hotel would be nice for our out of town guests for the 4th of july holiday. we thought wrong although the renovation is fairly nice, there is no security at this hotel, just some guy that is supposed to walk the parking lots. no cameras, no nothing. upon arriving at the hotel, my visitors ran inside to check in. ten minutes later they went back to the car to get their belongings and the car had been broken into and everything stolen out of it. the clerk just shrugged her shoulders and said all she could do was call the police for them. the police never came. the hotel has several low rent apartment buildings in the area and lots of un desirables walking the streets looking for trouble in fact a murder occurred just down the street in the last 6 months from two rival gangs living in the surrounding apartments. i can't believe as much as they spent sprucing up the place that they couldn't at lease install security cameras knowing the crime in the area. i guess what made it worse is that they didn't seem to care what happened and didn't do anything to help or even seem apologetic.' The customer feels neutral, realization, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, the following steps could be taken: 1. Enhance security measures: Install security cameras in the parking lot and lobby areas, and increase the frequency of security patrols. 2. Improve communication: Provide clear information about the security measures in place, including the hours of security patrols and the presence of cameras. 3. Offer compensation: Offer to reimburse the customer for the stolen items and provide a discount or refund for the stay. 4. Show empathy and concern: Acknowledge the customer's concerns and express empathy for their experience."
7703," A customer left us a 3-star review: 'over the past 8 months i have had diner here four times and the food is always good. but every single time it takes way too long to get served. i was never seated with menus and it took at least ten minutes to be acknowledge by the wait staff. last time i had to flag down a bus boy to ask for my drink order to be taken. i would figure a party of 6 would be served quicker when the restaurant was not even close to full capacity. this restaurant could really benefit from some hostess staff. once the order was taken the kitchen had the food out promptly. as long as you are not in a hurry and want some good italian food then this is the place for you.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'over the past 8 months i have had diner here four times and the food is always good. but every single time it takes way too long to get served. i was never seated with menus and it took at least ten minutes to be acknowledge by the wait staff. last time i had to flag down a bus boy to ask for my drink order to be taken. i would figure a party of 6 would be served quicker when the restaurant was not even close to full capacity. this restaurant could really benefit from some hostess staff. once the order was taken the kitchen had the food out promptly. as long as you are not in a hurry and want some good italian food then this is the place for you.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve seating and menu service: Ensure that customers are promptly seated, greeted, and provided with menus upon arrival. 2. Enhance waitstaff communication: Train staff to be more proactive in acknowledging and attending to customers, especially when the restaurant is not at full capacity. 3. Streamline order-taking process: Encourage customers to place their orders as soon as possible, either by having a dedicated hostess or by training waitstaff to take orders more efficiently."
8146," A customer left us a 3-star review: 'stopped by this place for a quick bite to eat before heading out to xs! we walked in and got seated right away in the patio lol which is actually just a space that is right by the casino. we got waters and after checking yelp, we got a free yelp check in of spring rolls!!! ....but they were not spring rolls, they were eggrolls n nanyways, for an establishment that is in vegas, i did not want to try anything asian on the menu ... because they would probably butcher it.. i got the breakfast burrito which came with a side of green verde sauce and sour cream. my friends got the wonton noodle soup, chicken club sandwich, and the chow fun. the breakfast burrito was very hearty and pretty good but i only finished half! my friend said the wonton noodle soup was okay but it looked like it barely gave her any noodles just a lot of soup. the chow fun actually looked pretty good from where i was sitting but my friend said it was just alright and he finished all of it! the chicken club tasted fresh and the fries were crispy. n nmost of the stars are for the very friendly staff who tried to accommodate us as much as they could. our waiter told us that we were welcome back anytime and that they were open 24 7 and breakfast started at 5 30am.' The customer feels amusement, neutral, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'stopped by this place for a quick bite to eat before heading out to xs! we walked in and got seated right away in the patio lol which is actually just a space that is right by the casino. we got waters and after checking yelp, we got a free yelp check in of spring rolls!!! ....but they were not spring rolls, they were eggrolls n nanyways, for an establishment that is in vegas, i did not want to try anything asian on the menu ... because they would probably butcher it.. i got the breakfast burrito which came with a side of green verde sauce and sour cream. my friends got the wonton noodle soup, chicken club sandwich, and the chow fun. the breakfast burrito was very hearty and pretty good but i only finished half! my friend said the wonton noodle soup was okay but it looked like it barely gave her any noodles just a lot of soup. the chow fun actually looked pretty good from where i was sitting but my friend said it was just alright and he finished all of it! the chicken club tasted fresh and the fries were crispy. n nmost of the stars are for the very friendly staff who tried to accommodate us as much as they could. our waiter told us that we were welcome back anytime and that they were open 24 7 and breakfast started at 5 30am.' The customer feels amusement, neutral, joy. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Menu Accuracy: Ensure that menu items are correctly labeled to avoid confusion. In this case, clarifying that the dish labeled as spring rolls is actually egg rolls. 2. Asian Cuisine: If the establishment offers Asian dishes, consider hiring a consultant or a chef with expertise in that cuisine to ensure authenticity and quality. 3. Portion Size: Pay attention to portion sizes, especially for dishes like the wonton noodle soup, to ensure customers feel they are getting good value for their money."
1642," A customer left us a 2-star review: 'while i certainly appreciated the variety of ethnic food that world harvest offers, i was very disturbed to find two small dead worms on a box of spanish rice i was about to buy at first i thought it was two grains of rice which made me even more disturbed . that is just not acceptable for a grocery store. if you are going there, be sure to look over all of your items before purchasing.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'while i certainly appreciated the variety of ethnic food that world harvest offers, i was very disturbed to find two small dead worms on a box of spanish rice i was about to buy at first i thought it was two grains of rice which made me even more disturbed . that is just not acceptable for a grocery store. if you are going there, be sure to look over all of your items before purchasing.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? 1. Immediate Response: Acknowledge the customer's complaint promptly, expressing empathy and regret for their unpleasant experience. 2. Investigate the Issue: Inspect the Spanish rice batch in question and take necessary actions to prevent such occurrences in the future, such as improving storage conditions or pest control measures. 3. Offer Compensation: Offer a refund or replacement for the affected item, as well as a discount or free item as a gesture of goodwill. 4. Improve Quality Control: Enhance quality control measures to ensure the highest standards of product quality and safety."
5782," A customer left us a 1-star review: 'where in the world did you people get your gelato standards!? this gelato is awful. if you have been to italy you know what gelato should taste like, and it is not anything here. heres the thing, i lived there. i know. now. lets talk about it. i love green apple gelato. good green apple should actually have bits of it that are tart and sweet and perfect. it should be smooth, not icy. it can either be a sorbetti my preference or actually milk based, but either way, it should taste like you're biting into a crisp green apple. this did not. maybe it was a bad apple day. ok. try the bacio, another favorite. bacio is an italian chocolate and hazlenut candy. rich, smooth, melt in your mouth good. bacio gelato should be the same. theirs is not. these are the two flavors i remember. i tried a few. for our two small gelatos it cost over 15 dollars. for gelato. get a clue gelato losers, this is simply weird, icy ice cream that is way over priced. duh.' The customer feels love, disgust, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'where in the world did you people get your gelato standards!? this gelato is awful. if you have been to italy you know what gelato should taste like, and it is not anything here. heres the thing, i lived there. i know. now. lets talk about it. i love green apple gelato. good green apple should actually have bits of it that are tart and sweet and perfect. it should be smooth, not icy. it can either be a sorbetti my preference or actually milk based, but either way, it should taste like you're biting into a crisp green apple. this did not. maybe it was a bad apple day. ok. try the bacio, another favorite. bacio is an italian chocolate and hazlenut candy. rich, smooth, melt in your mouth good. bacio gelato should be the same. theirs is not. these are the two flavors i remember. i tried a few. for our two small gelatos it cost over 15 dollars. for gelato. get a clue gelato losers, this is simply weird, icy ice cream that is way over priced. duh.' The customer feels love, disgust, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge their expertise and passion for authentic Italian gelato: Start by thanking them for their detailed feedback and expressing appreciation for their love and knowledge of genuine Italian gelato. This will show that we value their opinion and understand their expectations. 2. Address specific concerns about the gelato flavors: - Green Apple: Improve the texture by ensuring it's smoother and less icy. Add small bits of tart and sweet apple pieces to mimic the experience of biting into a crisp green apple."
2945," A customer left us a 2-star review: 'honey toast dessert is totally overrated. a big hunk of ice cream surrounded by a huge piece of honey toast. what's the big deal? n nalso had their ramen can't say there was much flavor going on there. i like having a bunch of veggies and such in my ramen but the broth needs actual taste. they should poach one of those dudes from monta so he can show them how it's done. n ndidn't get anything else but looked around and none of the food looked too impressive. their menu is huge which, considering how small the kitchen is, is not a good sign for the quality. but you gotta love las vegas for having even decent japanese food open so late. n nbut there's tons of better japanese places if you go during normal hours. ichiza should be far down on the list in my opinion.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'honey toast dessert is totally overrated. a big hunk of ice cream surrounded by a huge piece of honey toast. what's the big deal? n nalso had their ramen can't say there was much flavor going on there. i like having a bunch of veggies and such in my ramen but the broth needs actual taste. they should poach one of those dudes from monta so he can show them how it's done. n ndidn't get anything else but looked around and none of the food looked too impressive. their menu is huge which, considering how small the kitchen is, is not a good sign for the quality. but you gotta love las vegas for having even decent japanese food open so late. n nbut there's tons of better japanese places if you go during normal hours. ichiza should be far down on the list in my opinion.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Honey Toast Dessert: Enhance the presentation and flavor profile of the honey toast dessert. This could involve using higher quality ingredients, experimenting with different flavor combinations, or offering customizable options to cater to individual preferences. 2. Ramen: Improve the flavor of the broth by refining the recipe or potentially bringing in a ramen expert to consult on the dish. Offering a variety of vegetable options is appreciated, but ensuring the broth has a rich, flavorful base is crucial."
9756," A customer left us a 3-star review: 'after reading so many yelp comments that read it's okay for champaign, but noothing like what i can get back home in california , i'm happy to say... nthis bbq place is better than what i was expecting for the midwest, but is nothing like the q i can get at home in sc! where's my mustard sauce? let the great debate begin! nanyway, i got the pulled pork sandwich with mixed sauce they have a mild red sauce and a spicy red sauce, and mixed is... the two together , a side of cole slaw, and a side of mac'n'cheese all three ran about 8 together . the pork was tender and had a good flavor. the sauce was very smokey and on the spicy side..not bad but could easily overwhelm the pork. i also had a bite of my friend's brisket, which wasn't nearly as good as the pork brisket just isn't q where i come from . the mac'n'cheese was stouffer ish, but the slaw was great! pretty solid. complaint cobbler and cornbread should be served warm. ni'll be back once i check out the other bbq places in the area!' The customer feels joy, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'after reading so many yelp comments that read it's okay for champaign, but noothing like what i can get back home in california , i'm happy to say... nthis bbq place is better than what i was expecting for the midwest, but is nothing like the q i can get at home in sc! where's my mustard sauce? let the great debate begin! nanyway, i got the pulled pork sandwich with mixed sauce they have a mild red sauce and a spicy red sauce, and mixed is... the two together , a side of cole slaw, and a side of mac'n'cheese all three ran about 8 together . the pork was tender and had a good flavor. the sauce was very smokey and on the spicy side..not bad but could easily overwhelm the pork. i also had a bite of my friend's brisket, which wasn't nearly as good as the pork brisket just isn't q where i come from . the mac'n'cheese was stouffer ish, but the slaw was great! pretty solid. complaint cobbler and cornbread should be served warm. ni'll be back once i check out the other bbq places in the area!' The customer feels joy, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Provide the requested mustard sauce, as it seems to be a missing element in their previous visits. 2. Offer warm cobbler and cornbread to enhance the overall dining experience. 3. Consider adjusting the sauce options to cater to a broader range of tastes, ensuring that the sauce doesn't overpower the main dish, especially the pulled pork. 4. If possible, provide information about the origin and preparation methods of the dishes, as the customer seems to have high standards based on their experiences in California and the Midwest."
6507," A customer left us a 1-star review: 'crowded, rude, long wait. not worth the drive or the effort. doubtful i will return. coffee was hot. i'm someone that will drive out of my way for a unique experience. this wasn't too far for me but a major hassle once i got there. doughnut was okay but nothing special, just freshly made. tad on the greasy side, i felt like i needed to wipe the grease off my tongue with a paper napkin after eating. i really wanted this to be my regular coffee place. i'd go back for coffee but not again for the doughnuts.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'crowded, rude, long wait. not worth the drive or the effort. doubtful i will return. coffee was hot. i'm someone that will drive out of my way for a unique experience. this wasn't too far for me but a major hassle once i got there. doughnut was okay but nothing special, just freshly made. tad on the greasy side, i felt like i needed to wipe the grease off my tongue with a paper napkin after eating. i really wanted this to be my regular coffee place. i'd go back for coffee but not again for the doughnuts.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Crowded: To address this issue, consider implementing a system to manage customer flow, such as reserving tables or implementing a queue system. This can help ensure a more comfortable and less crowded environment. 2. Rudeness: Train staff to provide friendly and courteous service, emphasizing the importance of creating a welcoming atmosphere for customers. 3. Long wait: Improve efficiency in food and drink preparation, ensuring that orders are ready in a timely manner. This can be achieved through better organization, streamlined processes, and possibly hiring additional staff during peak hours."
8340," A customer left us a 3-star review: 'it was hot and humid inside and the communal bar top seating may it awkward to catch up with friends on a sunday afternoon. the food was alright, but i will try another place before i return to rehab for a burger fix.' The customer feels embarrassment, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'it was hot and humid inside and the communal bar top seating may it awkward to catch up with friends on a sunday afternoon. the food was alright, but i will try another place before i return to rehab for a burger fix.' The customer feels embarrassment, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Climate Control: Ensure the indoor environment is comfortable, especially during hot and humid weather. This could involve improving air conditioning or ventilation systems. 2. Seating Arrangement: Consider offering more private or less crowded seating options, especially for groups catching up. This could help alleviate any awkwardness associated with communal seating. 3. Food Quality: Continue to strive for excellence in food preparation and presentation to exceed customer expectations. 4. Customer Service: Train staff to be attentive, friendly, and proactive in addressing customer needs and concerns."
5374," A customer left us a 1-star review: 'rating based soley on service as we didn't actually eat there. truly bizarre... walked in around 9am on a weekday. the place was virtually empty. maybe four tables. there was an older couple sitting on a bench by the hostess station waiting . the hostess looks at me and says it'll be a few minute wait . i look at her like huh as i look around the restaurant. she says were giving our servers a chance to catch up . we were surprised but sat to wait. after about five minutes we looked at each other and went no way in hell. this is a really bad sign and out we went to ihop across the streeet. where we had both a good meal and fast and friendly service. still mind boggled by being made to sit and wait in an empty restaurant while the servers catch up .' The customer feels surprise, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'rating based soley on service as we didn't actually eat there. truly bizarre... walked in around 9am on a weekday. the place was virtually empty. maybe four tables. there was an older couple sitting on a bench by the hostess station waiting . the hostess looks at me and says it'll be a few minute wait . i look at her like huh as i look around the restaurant. she says were giving our servers a chance to catch up . we were surprised but sat to wait. after about five minutes we looked at each other and went no way in hell. this is a really bad sign and out we went to ihop across the streeet. where we had both a good meal and fast and friendly service. still mind boggled by being made to sit and wait in an empty restaurant while the servers catch up .' The customer feels surprise, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, it would be beneficial to address the following issues: 1. Communication: The hostess should have communicated more effectively about the wait time and the reason for it. Explaining that the servers were catching up on tasks would have helped the customer understand the situation and feel less frustrated. 2. Timeliness: Even if the restaurant was quiet, it's important to ensure that customers are seated promptly. A longer wait time, especially in an empty restaurant, can be perceived as poor service. 3. First impressions: The hostess's initial interaction with the customer was not welcoming."
3250," A customer left us a 2-star review: 'positives first my bloody mary was really good. my boyfriend and i both thought our breakfasts were good. nsad realities this place is always so crowded. i went twice and left after being told there was a 45 minute wait for a table. on the third time, we had a 20 minute wait. but once we were seated, our waitress was so busy and overloaded that it took 15 minutes to get our water. as a former waitress, i know i'm not being unreasonable in saying that that is unreasonable. and then we ordered 2 different side orders of bacon jalape u00f1o and honey cured , thinking that a place that supposedly specializes in bacon would have mind blowing bacon. no. it was normal bacon. our lives were not changed. it's a cute place but i would not recommend it to anyone unless i knew they had no other plans for the day, because they would have to spend most of their morning sitting and waiting for average bacon.' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'positives first my bloody mary was really good. my boyfriend and i both thought our breakfasts were good. nsad realities this place is always so crowded. i went twice and left after being told there was a 45 minute wait for a table. on the third time, we had a 20 minute wait. but once we were seated, our waitress was so busy and overloaded that it took 15 minutes to get our water. as a former waitress, i know i'm not being unreasonable in saying that that is unreasonable. and then we ordered 2 different side orders of bacon jalape u00f1o and honey cured , thinking that a place that supposedly specializes in bacon would have mind blowing bacon. no. it was normal bacon. our lives were not changed. it's a cute place but i would not recommend it to anyone unless i knew they had no other plans for the day, because they would have to spend most of their morning sitting and waiting for average bacon.' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Address the Crowding Issue: Investigate why the restaurant is always so crowded and implement strategies to manage the crowd more effectively. This could include expanding seating capacity, optimizing service times, or offering online reservations. 2. Improve Wait Times: Train staff to communicate more effectively with customers about wait times and prioritize seating those who have been waiting longer. 3. Enhance Service Quality: Provide additional training for waitstaff to ensure they can attend to customers promptly and efficiently. This includes providing water promptly upon seating and checking in regularly with customers to ensure their needs are being met."
2556," A customer left us a 2-star review: 'had lunch here yesterday, the french dip with sweet potato fries and a pickle. not bad for 9.78 out the door. the sandwich was good but, like the other reviewers, uh 'where's the beef'. a huge roll wasn't filled up, but what was there was good! the sweet potato fries were excellent. n nthe service was ssllllooooowwwww despite the place being half full. probably won't be back especially since picasso's is almost next door where the food is fabulous and the service is always excellent!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'had lunch here yesterday, the french dip with sweet potato fries and a pickle. not bad for 9.78 out the door. the sandwich was good but, like the other reviewers, uh 'where's the beef'. a huge roll wasn't filled up, but what was there was good! the sweet potato fries were excellent. n nthe service was ssllllooooowwwww despite the place being half full. probably won't be back especially since picasso's is almost next door where the food is fabulous and the service is always excellent!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Enhance the portion size of our sandwiches, particularly the French Dip, to address the ""where's the beef"" concern. 2. Improve the speed of service, especially when the restaurant is half full, to meet customer expectations. 3. Consider offering competitive pricing to remain attractive to customers, while maintaining quality. 4. Encourage staff to provide friendly and efficient service to create a positive dining experience. 5. Highlight the unique aspects of our menu, such as the excellent sweet potato fries, to create a memorable dining experience."
2819," A customer left us a 2-star review: 'came here for lunch with a few co workers. it took our group of 5 to get organized before we got seated. we got seated in short order. i wanted to order a half four cheese and half sausage, pepperoni and mushroom rustic pizza. the server didn't know if they would do this. i said if thet didn't i would order the rustic pizza with sausage, pepperoni and mushrooms. i wanted too take half the cheese pizza home for the kids. service so far was good. they brought our drinks pretty quickly. later the server said that they couldn't make the pizza half cheese and meats mush the other half because the bases are different. they brought out some bread to munch on. the bread was very very good. we asked for more bread the server never brought any more. n nit seemed to take as while to get the food but don't remember how long it too. n na co worker ordered the four cheese pizza so we i gave him four pieces of my pizza and he gave me four pieces of his pizza so i could take it home for my kids. the meats mush pizza wad good but very salty. my co worker said the cheese was not nearly as salty. maybe it was from the pepperoni and sausage. my water was filled once when i was halfway early on during our visit but not once afterwards. others had water and iced teas, but it wasn't filled either. n ncouldn't make half cheese half meat mush pizza, super salty pizza, no refill for drinks after getting our food, and no requested bread makes for a subpar rating.' The customer feels neutral, admiration, desire. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'came here for lunch with a few co workers. it took our group of 5 to get organized before we got seated. we got seated in short order. i wanted to order a half four cheese and half sausage, pepperoni and mushroom rustic pizza. the server didn't know if they would do this. i said if thet didn't i would order the rustic pizza with sausage, pepperoni and mushrooms. i wanted too take half the cheese pizza home for the kids. service so far was good. they brought our drinks pretty quickly. later the server said that they couldn't make the pizza half cheese and meats mush the other half because the bases are different. they brought out some bread to munch on. the bread was very very good. we asked for more bread the server never brought any more. n nit seemed to take as while to get the food but don't remember how long it too. n na co worker ordered the four cheese pizza so we i gave him four pieces of my pizza and he gave me four pieces of his pizza so i could take it home for my kids. the meats mush pizza wad good but very salty. my co worker said the cheese was not nearly as salty. maybe it was from the pepperoni and sausage. my water was filled once when i was halfway early on during our visit but not once afterwards. others had water and iced teas, but it wasn't filled either. n ncouldn't make half cheese half meat mush pizza, super salty pizza, no refill for drinks after getting our food, and no requested bread makes for a subpar rating.' The customer feels neutral, admiration, desire. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Clarify menu options: Ensure servers are well-versed in menu items and can confidently answer customer inquiries about custom orders. 2. Improve communication: Keep customers informed about any issues that may arise during their visit, such as the inability to make a custom pizza. 3. Enhance service: Provide prompt and attentive service, including refilling drinks regularly and offering additional bread upon request. 4. Address food quality concerns: Investigate the reason for the excessive salt in the meat mush pizza and take steps to improve its seasoning."
2482," A customer left us a 2-star review: 'we were just coming back from a leg of a road trip that stopped by zion canyon in utah, and we were exhausted. but rio was a nice break. unluckily for us we hit it during this random sunday champagne lunch special, where they tack on 6 to the price whether or not you plan to have their complimentary one glass of champagne. it was good, and, granted, cheaper than getting a separate drink at the bar, but since not all in our party took advantage of it, namely, those under 21 and the driver, it seemed wasteful. n nanyways, international is the name of the game? hardly. if they have good chefs here, they certainly aren't american, chinese, japanese, or italian. stay away from the teppanyaki, dim sum was hardly that, and even immutable pasta left something to be desired. the one thing i liked about this that caesar's or others i've recently been to didn't offer were the king crab legs, in which i indulged myself wholeheartedly. the gelato bar was also outstanding and a memorable dessert. but on the whole i felt that, like at many buffets, i was simply eating to fill my stomach and not enjoying the food. n ni don't usually leave a large tip on top of something like this, where the waiter traditionally only brings drinks and clears dishes, but the waitress clearly went out of her way to be friendly and helpful. i like that. all in all, the great waitress wasn't enough to salvage the buffet's impression from the below average food. we chose the out of the way rio because of rave reviews from our resident vegas experts, but i'm not sure what their standard of food is.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'we were just coming back from a leg of a road trip that stopped by zion canyon in utah, and we were exhausted. but rio was a nice break. unluckily for us we hit it during this random sunday champagne lunch special, where they tack on 6 to the price whether or not you plan to have their complimentary one glass of champagne. it was good, and, granted, cheaper than getting a separate drink at the bar, but since not all in our party took advantage of it, namely, those under 21 and the driver, it seemed wasteful. n nanyways, international is the name of the game? hardly. if they have good chefs here, they certainly aren't american, chinese, japanese, or italian. stay away from the teppanyaki, dim sum was hardly that, and even immutable pasta left something to be desired. the one thing i liked about this that caesar's or others i've recently been to didn't offer were the king crab legs, in which i indulged myself wholeheartedly. the gelato bar was also outstanding and a memorable dessert. but on the whole i felt that, like at many buffets, i was simply eating to fill my stomach and not enjoying the food. n ni don't usually leave a large tip on top of something like this, where the waiter traditionally only brings drinks and clears dishes, but the waitress clearly went out of her way to be friendly and helpful. i like that. all in all, the great waitress wasn't enough to salvage the buffet's impression from the below average food. we chose the out of the way rio because of rave reviews from our resident vegas experts, but i'm not sure what their standard of food is.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Clarify pricing: Make it clear that the champagne lunch special is optional and not included in the regular price. Offer alternatives for non-drinkers or those under 21. 2. Enhance cultural diversity in the kitchen: Improve the quality and authenticity of international dishes, particularly Chinese, Japanese, Italian, and possibly Mexican, as mentioned in the review. 3. Offer a la carte options: Give customers the choice to order dishes individually instead of a buffet, which may cater better to their preferences and avoid perceived waste."
4193," A customer left us a 1-star review: 'worst experience ever! sage fried chicken salad is an entire head of rough chopped lettuce, a couple of walnuts, tomatoes, and apple slices, and two crumbs of blue cheese. the chicken was flavorless and dry. crispy salmon sandwich was also dry and tasteless. portions are ridiculously huge. the waiter was great, but in a restaurant this size, the communication between waiter and food server is key, but more than lacking here. and management, especially leilani, needs to be retrained in all aspects of her job. she doesn't know how to correct mistakes, she doesn't know how to speak to upset guests, and she doesn't know how to manage her staff. we will never eat here again. complete waste of time, money, and energy, and food.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'worst experience ever! sage fried chicken salad is an entire head of rough chopped lettuce, a couple of walnuts, tomatoes, and apple slices, and two crumbs of blue cheese. the chicken was flavorless and dry. crispy salmon sandwich was also dry and tasteless. portions are ridiculously huge. the waiter was great, but in a restaurant this size, the communication between waiter and food server is key, but more than lacking here. and management, especially leilani, needs to be retrained in all aspects of her job. she doesn't know how to correct mistakes, she doesn't know how to speak to upset guests, and she doesn't know how to manage her staff. we will never eat here again. complete waste of time, money, and energy, and food.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can take the following steps: 1. Apologize for the poor quality of food and service: Acknowledge the customer's feedback and express regret for their negative experience. 2. Offer a sincere compensation: Provide a discount or complimentary meal on their next visit to make up for the unsatisfactory experience. 3. Address the food issues: Ensure that the kitchen team is trained to prepare dishes consistently, focusing on flavor, texture, and presentation. 4. Improve communication between kitchen and waitstaff: Implement a system to ensure that orders are accurately communicated and executed."
2946," A customer left us a 2-star review: 'the food is ok, and you get quite a bit for the price, but it's nothing to get excited about. i got the pad thai and it was dry. they also served it with a lemon. everyone knows pad thai is supposed to have lime juice on it, and it isn't very tasty with lemon juice, i have to say. nthe fried rice tasted heavily of oil, and i could definitely make it better at home. nthe only redeeming dish that saved this review from being one star is the sesame chicken. it's light and a bit sweet and pretty tasty. it is a bit over breaded though.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the food is ok, and you get quite a bit for the price, but it's nothing to get excited about. i got the pad thai and it was dry. they also served it with a lemon. everyone knows pad thai is supposed to have lime juice on it, and it isn't very tasty with lemon juice, i have to say. nthe fried rice tasted heavily of oil, and i could definitely make it better at home. nthe only redeeming dish that saved this review from being one star is the sesame chicken. it's light and a bit sweet and pretty tasty. it is a bit over breaded though.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can make the following changes: 1. Train staff on the correct garnish for Pad Thai (lime juice instead of lemon). 2. Adjust the oil content in the fried rice to make it less oily. 3. Consider reducing the breading on the sesame chicken to maintain its lightness without over-breading. 4. Offer a follow-up to the customer, expressing appreciation for their feedback and offering a complimentary dish or discount on their next visit to try our other menu items. This gesture may help to build a positive relationship and encourage them to return."
4969," A customer left us a 1-star review: 'eating at tutto pasta reminds me of one of the commercial bits which used to run for ebert and roeper at the movies n n this movie just sucks! roeper. n how could your heart be so cold? ebert n nthis exchange really describes tutto. it's bad, consistently bad. for a seemingly moderate italian restaurant the food is shockingly disappointing. but you wanna try it because it looks good, you wanna like it, you wanna give it the benefit of the doubt...you wanna go back in time. n nthe food is simply blah from start to finish. manicotti in cream sauce was overpowering in cream and lacking a real savory ricotta center. a pasta and shellfish dish contained bland seafood and a similarly less than enjoyable sauce. even the bread, which from an italian place you expect to be at the very least enjoyable was poorly seasoned and mushy a sign of things to come. n nis the food inedible? no. is it ridiculous for a restaurant of its price range to be serving that? yes. having eaten at the state street location before, the food there wasn't good but admittedly better. but the middleton location falls totally amiss, often it seems as locale eateries stem out across their areas their branches seem to dip pardon the tree analogy . but in a country where italian restaurants are just as abundant as american ones there's really no need settle for anything less than consistency of the good variety.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'eating at tutto pasta reminds me of one of the commercial bits which used to run for ebert and roeper at the movies n n this movie just sucks! roeper. n how could your heart be so cold? ebert n nthis exchange really describes tutto. it's bad, consistently bad. for a seemingly moderate italian restaurant the food is shockingly disappointing. but you wanna try it because it looks good, you wanna like it, you wanna give it the benefit of the doubt...you wanna go back in time. n nthe food is simply blah from start to finish. manicotti in cream sauce was overpowering in cream and lacking a real savory ricotta center. a pasta and shellfish dish contained bland seafood and a similarly less than enjoyable sauce. even the bread, which from an italian place you expect to be at the very least enjoyable was poorly seasoned and mushy a sign of things to come. n nis the food inedible? no. is it ridiculous for a restaurant of its price range to be serving that? yes. having eaten at the state street location before, the food there wasn't good but admittedly better. but the middleton location falls totally amiss, often it seems as locale eateries stem out across their areas their branches seem to dip pardon the tree analogy . but in a country where italian restaurants are just as abundant as american ones there's really no need settle for anything less than consistency of the good variety.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Tutto Pasta, we can take the following steps: 1. Address the specific issues mentioned in the review: - Improve the quality and consistency of the food, particularly the manicotti in cream sauce and the pasta and shellfish dish. Ensure a rich, savory ricotta center in the manicotti and more flavorful seafood and sauce in the pasta dish. - Enhance the taste of the bread by improving its seasoning and texture."
5502," A customer left us a 1-star review: 'food is good not a wow nservice on the other hand was the worst i have seen in the city. in a city that has a new restaurant opening every week, i don't expect this one to last more than 3 months if they do not change how they take care of the customer. having to ask for napkins, asking the server to deliver our drinks that were sitting on the bar for over 8 minutes, messing up the kids order and taking way too long to correct, failing to advise that the menu item we ordered for the kids was spicy, failing to deliver on basic requests at time of order raw onions , and the manager having no explanation why they were unable to properly service a group of 7 baffles me. avoid this place, not worth the money. mario batali, you have disappointed me!' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'food is good not a wow nservice on the other hand was the worst i have seen in the city. in a city that has a new restaurant opening every week, i don't expect this one to last more than 3 months if they do not change how they take care of the customer. having to ask for napkins, asking the server to deliver our drinks that were sitting on the bar for over 8 minutes, messing up the kids order and taking way too long to correct, failing to advise that the menu item we ordered for the kids was spicy, failing to deliver on basic requests at time of order raw onions , and the manager having no explanation why they were unable to properly service a group of 7 baffles me. avoid this place, not worth the money. mario batali, you have disappointed me!' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address the issues mentioned in the review, consider the following steps: 1. Acknowledge the review: Respond to the review promptly, acknowledging the customer's concerns and expressing appreciation for their feedback. 2. Apologize sincerely: Express regret for the poor service experienced and assure the customer that their feedback will be taken seriously. 3. Offer a solution: Offer a gesture of goodwill, such as a complimentary meal or discount on their next visit, to make amends for the negative experience."
6026," A customer left us a 1-star review: 'if i could give zero stars i would. they don't guarantee their work and treat their customers with absolutely no respect. i do not recommend anyone to go here. i had a purse lining stitched up but they didn't do all of it like requested. when i brought it back, he said it would cost me more money. the man argued with me and told me he wouldn't do anything unless i paid him more money. i highly recommend finding a different place to get any purses fixed. this place is not worth the disrespect you will get.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'if i could give zero stars i would. they don't guarantee their work and treat their customers with absolutely no respect. i do not recommend anyone to go here. i had a purse lining stitched up but they didn't do all of it like requested. when i brought it back, he said it would cost me more money. the man argued with me and told me he wouldn't do anything unless i paid him more money. i highly recommend finding a different place to get any purses fixed. this place is not worth the disrespect you will get.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the inconvenience and poor service experienced by the customer. 2. Investigate the issue thoroughly to understand what went wrong with the purse lining stitching. 3. Offer a solution to rectify the problem at no additional cost to the customer. 4. Train our staff on effective communication and customer service skills to ensure a respectful and professional interaction with customers. 5. Implement a guarantee policy for our work to build trust and confidence with our customers. 6. Follow up with the customer to ensure their satisfaction with the resolution and to gather feedback for continuous improvement."
1146," A customer left us a 2-star review: 'food is adequate, asked the server how many pancakes came with the original and he shrugged, said i think two then it came out with three. boyfriend got the breakfast burrito with potatoes, the potatoes were bland. drinks ran empty and stayed empty for a while until the server came back. n nheard other people rave about the pies but we didn't eat them, just has breakfast. n ndefinitely recommend the good egg right across the street if you want good food over this place.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'food is adequate, asked the server how many pancakes came with the original and he shrugged, said i think two then it came out with three. boyfriend got the breakfast burrito with potatoes, the potatoes were bland. drinks ran empty and stayed empty for a while until the server came back. n nheard other people rave about the pies but we didn't eat them, just has breakfast. n ndefinitely recommend the good egg right across the street if you want good food over this place.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Clarify menu items: Ensure servers are well-informed about the menu, including portion sizes, to avoid confusion. 2. Improve communication: Train servers to provide clear and concise answers to customer inquiries, avoiding ambiguity. 3. Enhance food quality: Work on improving the taste and seasoning of dishes, particularly the breakfast burrito potatoes. 4. Timely service: Ensure drinks are refilled promptly and that the server checks in regularly to address any issues or concerns."
5570," A customer left us a 1-star review: 'not only is this location dirty, they lost my appointment and made me wait an hour and just when my name was called they found my appointment so i basically waited for nothing. i then received a call the next day from my dr's office telling me the blood drawn was contaminated due to the vial being left out overnight. are you serious!? don't go here.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'not only is this location dirty, they lost my appointment and made me wait an hour and just when my name was called they found my appointment so i basically waited for nothing. i then received a call the next day from my dr's office telling me the blood drawn was contaminated due to the vial being left out overnight. are you serious!? don't go here.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? 1. Improve cleanliness: Ensure the location is always clean and well-maintained to create a positive first impression. 2. Enhance appointment management: Implement a more reliable system to avoid missed appointments and ensure timely scheduling. 3. Communicate effectively: Improve communication with customers regarding appointment status and any changes that may occur. 4. Address equipment issues: Investigate the cause of the contaminated blood sample and take steps to prevent such incidents in the future."
1999," A customer left us a 2-star review: 'was excited to try this place out as i'm always on the hunt for tasty tacos. unfortunately, there is a lot of work to be done here before this joint warrants a higher rating. to start, it is suffering from what i call hipster inflation. reputation does not match reality. i ate the carnitas, four average sized tacos with some unfortunate dried out pork and no complex flavour to take away from the dryness. this dish was majorly lacking, and for 12, was a ripoff. i also had a spiked lemonade cocktail which was good, not the strongest i've had, but also not too weak run of the mill i would say. for 9 bucks, i probably wouldn't order it again since i would need 4 5 of them to get a buzz but i'm no lightweight so don't necessarily take my word on it! . my companion had a winner, the fish tacos. they were fried in panko crust and had some cabbage. the two sauces, one red and one green, were just ok, not memorable. basically, if i had to go back, i would stick to the fish tacos but for the portion and price point 13 , i can find better. impactaco is much cheaper, and even though that location is a bit sketch, their carnitas is to die for and 1 on certain days!!!' The customer feels excitement, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'was excited to try this place out as i'm always on the hunt for tasty tacos. unfortunately, there is a lot of work to be done here before this joint warrants a higher rating. to start, it is suffering from what i call hipster inflation. reputation does not match reality. i ate the carnitas, four average sized tacos with some unfortunate dried out pork and no complex flavour to take away from the dryness. this dish was majorly lacking, and for 12, was a ripoff. i also had a spiked lemonade cocktail which was good, not the strongest i've had, but also not too weak run of the mill i would say. for 9 bucks, i probably wouldn't order it again since i would need 4 5 of them to get a buzz but i'm no lightweight so don't necessarily take my word on it! . my companion had a winner, the fish tacos. they were fried in panko crust and had some cabbage. the two sauces, one red and one green, were just ok, not memorable. basically, if i had to go back, i would stick to the fish tacos but for the portion and price point 13 , i can find better. impactaco is much cheaper, and even though that location is a bit sketch, their carnitas is to die for and 1 on certain days!!!' The customer feels excitement, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and potentially earn a higher rating, consider the following steps: 1. Address the issue of ""hipster inflation"" by ensuring that the quality of the food matches the reputation. This could involve improving the preparation and presentation of dishes, particularly the carnitas, to make them more flavorful and moist. 2. Review the pricing strategy to ensure that the cost is commensurate with the quality of the food. Offering specials or discounts for certain dishes, such as the carnitas, could help address the customer's perception of overpricing."
7774," A customer left us a 3-star review: '2 28 13 n nredeemed a couple of free fish taco coupons i was given at the yelp event held here a couple of years ago ? . was told they were for the alaskan pollock the same ones we were given at the party. while i waited for these to be prepared, i realized i don't like the atmosphere indoors, as it felt too fast foodish for me, and yes, i realize that i am writing a review on rubio's... i guess dining al fresco is the way to go when you're here. should i ever go back, i will choose outdoor dining, or just go for takeout and head to a nearby bar with a better selection of beers and wine and better atmosphere, as well. n noh, and i liked the beer battered pollock with the greens and signature white sauce on flour tortillas. just wished each taco came with more than just the one lime wedge i need more acid to cut through the grease! n nfyi, i was told by a mexican coworker, who used to work at rubio's many, many years ago, that the beans' side dish is well prepared here, for those who are health conscious. it isn't refried in lard like in other places. i can't say i've tried it in recent times, so i can't comment on it any further just passing on what she told me.' The customer feels realization, confusion, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: '2 28 13 n nredeemed a couple of free fish taco coupons i was given at the yelp event held here a couple of years ago ? . was told they were for the alaskan pollock the same ones we were given at the party. while i waited for these to be prepared, i realized i don't like the atmosphere indoors, as it felt too fast foodish for me, and yes, i realize that i am writing a review on rubio's... i guess dining al fresco is the way to go when you're here. should i ever go back, i will choose outdoor dining, or just go for takeout and head to a nearby bar with a better selection of beers and wine and better atmosphere, as well. n noh, and i liked the beer battered pollock with the greens and signature white sauce on flour tortillas. just wished each taco came with more than just the one lime wedge i need more acid to cut through the grease! n nfyi, i was told by a mexican coworker, who used to work at rubio's many, many years ago, that the beans' side dish is well prepared here, for those who are health conscious. it isn't refried in lard like in other places. i can't say i've tried it in recent times, so i can't comment on it any further just passing on what she told me.' The customer feels realization, confusion, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Clarify the indoor-outdoor dining options more clearly, as the customer seemed to prefer outdoor dining. 2. Enhance the indoor atmosphere to make it less fast-foodish, catering to customers who prefer a more relaxed dining experience. 3. Increase the number of lime wedges provided with each fish taco to help customers better manage the grease content. 4. Consider offering a wider selection of beers and wines to cater to customers who prefer a more diverse beverage menu."
2591," A customer left us a 2-star review: 'i ate here for lunch because they are on my escrip rewards list. i wasn't expecting a dark bar... i ordered some chili and it was ok. it didn't compare to the chili i ate a week earlier at gallagher's. the waitress helped me lightly i asked for some crackers that were not provided automatically. n ni may come back here if i'm in a dark bar mood at lunch. if so, i'll order something other than the chili.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i ate here for lunch because they are on my escrip rewards list. i wasn't expecting a dark bar... i ordered some chili and it was ok. it didn't compare to the chili i ate a week earlier at gallagher's. the waitress helped me lightly i asked for some crackers that were not provided automatically. n ni may come back here if i'm in a dark bar mood at lunch. if so, i'll order something other than the chili.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following actions: 1. Ambiance: Since the customer found the restaurant dark, consider adjusting the lighting during lunch hours to create a more welcoming and bright environment. 2. Automatic Provision of Complimentary Items: The customer mentioned not being provided with crackers automatically. Offering complimentary items like crackers or bread with meals can enhance the customer's experience. 3. Staff Training: Ensure that staff are attentive and responsive to customer requests. The customer felt that the waitress helped them lightly, so improving staff training in customer service could help."
1590," A customer left us a 2-star review: 'so i'm sure everyone has been to an applebees in their lifetime. this particular location has terrible customer service! i've been there a few times hoping their customer service improves and only because it is a close location to where i live and for their happy hour. when you walk in you normally have to eye down the hosts or waiters to know that you are there waiting. rarely is there anyone greeting you. they take a while with their food even when it's not busy, and their food is typically really salty. i wouldn't recommend this location, only if you're desperate for some cheap drinks during happy hour.' The customer feels disapproval, optimism, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'so i'm sure everyone has been to an applebees in their lifetime. this particular location has terrible customer service! i've been there a few times hoping their customer service improves and only because it is a close location to where i live and for their happy hour. when you walk in you normally have to eye down the hosts or waiters to know that you are there waiting. rarely is there anyone greeting you. they take a while with their food even when it's not busy, and their food is typically really salty. i wouldn't recommend this location, only if you're desperate for some cheap drinks during happy hour.' The customer feels disapproval, optimism, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your Applebee's location, consider the following steps: 1. Improve greeting and seating: Ensure that hosts or waitstaff are more proactive in greeting customers as they enter the restaurant and seating them promptly. 2. Enhance communication: Train staff to keep customers informed about wait times for seating and food, as well as any delays that may occur. 3. Address food quality: Work on reducing the salt content in dishes, or offer options for customers to customize their meals to their taste preferences."
3163," A customer left us a 2-star review: 'after weeks of trying to come here i finally got to try it today. n nthe beers are pretty decent. i only say that because i am not a beer drinker. i got the brainless on peaches beer which was 10.5 alcohol which had me feelin some type of way! lol n nfor foods we got the cheese curds for appetizer which were pretty good. i also got the cajun mac cheese. it was decent. my beau got the chicken and waffles and he didn't really think it was anything special. n nour server, krystal, was the only server working the entire bar. she was helpful but of course service was on a slower side but she really did her best to make her rounds. she was delightful. n nhappy hour half off mac cheese and beers are all 4 . i didn't make it to happy hour' The customer feels amusement, admiration, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'after weeks of trying to come here i finally got to try it today. n nthe beers are pretty decent. i only say that because i am not a beer drinker. i got the brainless on peaches beer which was 10.5 alcohol which had me feelin some type of way! lol n nfor foods we got the cheese curds for appetizer which were pretty good. i also got the cajun mac cheese. it was decent. my beau got the chicken and waffles and he didn't really think it was anything special. n nour server, krystal, was the only server working the entire bar. she was helpful but of course service was on a slower side but she really did her best to make her rounds. she was delightful. n nhappy hour half off mac cheese and beers are all 4 . i didn't make it to happy hour' The customer feels amusement, admiration, joy. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Improve communication: Make it easier for customers to make reservations or inquire about availability, especially for popular times. This could help reduce the frustration of waiting weeks to visit. 2. Offer a wider selection of non-alcoholic beverages: Since the customer is not a beer drinker, providing more options for non-alcoholic drinks may cater to a broader audience. 3. Consider adjusting the alcohol content of certain beverages: The customer felt the 10.5% alcohol beer was too strong."
3792," A customer left us a 1-star review: 'as a paying customer i didn't like being treated like a criminal, i rode a bike 9 miles to this place and had a backpack with my stuff i bring while riding long distances, they immediately wanted to search it, i asked to see a manager as i seen no reason to search me upon entering the store, i asked if they search every purse that comes thru the door, he said no. but there is a sign reading that they can do a random search of bags... so i did my shopping knowing they are most likely watching me the entire time, so at no point did i take off the backpack, i watched for a while everyone that walked out with a purse and not once did they search them. once i paid for my items and was leaving they asked to search my backpack again, and again i told them no and wanted to see a manager, letting them know if they can show me video of me taking my backpack off and putting anything in it that i would let them randomly search my backpack, after a few minutes of them harassing me i decided to call the police and file a complaint of harassment, the manager said i didn't have to do that and that i could go without being searched, i demanded for a refund on what i purchased, ended up buying it online for a better deal and nut getting harassed either...' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'as a paying customer i didn't like being treated like a criminal, i rode a bike 9 miles to this place and had a backpack with my stuff i bring while riding long distances, they immediately wanted to search it, i asked to see a manager as i seen no reason to search me upon entering the store, i asked if they search every purse that comes thru the door, he said no. but there is a sign reading that they can do a random search of bags... so i did my shopping knowing they are most likely watching me the entire time, so at no point did i take off the backpack, i watched for a while everyone that walked out with a purse and not once did they search them. once i paid for my items and was leaving they asked to search my backpack again, and again i told them no and wanted to see a manager, letting them know if they can show me video of me taking my backpack off and putting anything in it that i would let them randomly search my backpack, after a few minutes of them harassing me i decided to call the police and file a complaint of harassment, the manager said i didn't have to do that and that i could go without being searched, i demanded for a refund on what i purchased, ended up buying it online for a better deal and nut getting harassed either...' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider implementing the following changes: 1. Train staff to approach customers with a friendly and welcoming demeanor, avoiding any actions that may be perceived as suspicious or confrontational. 2. Review and revise the store's policy on bag searches to ensure it is clear, fair, and consistently applied. If a random search policy is in place, make sure it is clearly communicated to customers and that all staff are aware of and follow the policy. 3. Provide staff with additional customer service training to handle difficult situations, such as this one, in a professional and empathetic manner."
7578," A customer left us a 3-star review: 'i've stayed here a couple of times now and while i have no real complaints, there are better hotel options on the strip for sure. n nmodern decor with a fresh feel to everything, you won't feel like you're in a rehabbed hotel like planet hollywood. nonetheless, the quality of everything is just lacking. consider it the ikea of resorts. n nthe rooms are small. for the same price, you can grab a place at the adjacent vdara and it'll be more spacious. got hooked up with an upper level scenic view with complimentary chocolate covered strawberries. the strawberries were a joke!!! okay okay, they were free, i guess i shouldn't be expecting much. n non the plus side, it's conveniently located next to the citycenter. but if you don't mind the distance, i highly suggest you stay at a north strip hotel i.e., venetian, wynn, etc. comparable prices and better bang for your buck overall. n nwarning trippy lower level scrolling light text action at the valet pick up. the downside? don't stare directly into it while you're hungover. may cause extreme motion sickness, which can lead to vomiting!' The customer feels amusement, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i've stayed here a couple of times now and while i have no real complaints, there are better hotel options on the strip for sure. n nmodern decor with a fresh feel to everything, you won't feel like you're in a rehabbed hotel like planet hollywood. nonetheless, the quality of everything is just lacking. consider it the ikea of resorts. n nthe rooms are small. for the same price, you can grab a place at the adjacent vdara and it'll be more spacious. got hooked up with an upper level scenic view with complimentary chocolate covered strawberries. the strawberries were a joke!!! okay okay, they were free, i guess i shouldn't be expecting much. n non the plus side, it's conveniently located next to the citycenter. but if you don't mind the distance, i highly suggest you stay at a north strip hotel i.e., venetian, wynn, etc. comparable prices and better bang for your buck overall. n nwarning trippy lower level scrolling light text action at the valet pick up. the downside? don't stare directly into it while you're hungover. may cause extreme motion sickness, which can lead to vomiting!' The customer feels amusement, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on the following areas: 1. Quality of amenities: Enhance the quality of room furnishings and amenities to move away from the ""Ikea of resorts"" perception. 2. Room size: Offer larger rooms or upgrade options to compete with adjacent hotels like Vdara. 3. Food and beverage: Improve the quality of complimentary items, such as the chocolate-covered strawberries, to better meet customer expectations. 4. Location: Consider offering incentives or promotions for staying at North Strip hotels like Venetian or Wynn to attract customers who prioritize location."
7539," A customer left us a 3-star review: 'the hawaiian marketplace is made to resemble international marketplace in waikiki, except, they don't really sell the same stuff as they do in waikiki. little kiosks are set up to sell various items and there are girls dressed in hula wear enticing passers by to come in and watch the polynesian show they have at certain times of the day. n nthe girls are accomodating and will take photos with visitors. there are restaurants and souvenir stores in and around the area also.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'the hawaiian marketplace is made to resemble international marketplace in waikiki, except, they don't really sell the same stuff as they do in waikiki. little kiosks are set up to sell various items and there are girls dressed in hula wear enticing passers by to come in and watch the polynesian show they have at certain times of the day. n nthe girls are accomodating and will take photos with visitors. there are restaurants and souvenir stores in and around the area also.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on enhancing the authenticity of the products sold in the Hawaiian Marketplace. This could involve sourcing more items similar to those found in Waikiki's international marketplace. Additionally, we could provide clearer information about the types of items available to manage expectations. The Polynesian show could be improved by ensuring it offers a more authentic representation of Polynesian culture. This could involve working with local cultural groups to ensure the performance is accurate and respectful. Lastly, we could consider offering a wider variety of restaurants and souvenir stores to cater to a broader range of customer preferences."
5015," A customer left us a 1-star review: 'don't do it. this hotel has hidden fees all over the place. first there is a parking fee , the breakfast is certainly not complimentary , and drinks at the bar are overpriced. cheap updates to make look more fancy but really have had better experiences at inns and other much cheaper hotels. there was no tv guide in the room. they tried to charge me for a cup of coffee on the way out. i could go on and on. i will never go there again and please don't book it thinking it is the cheapest hotel in the downtown area because with all the hidden fees secret exclusions it comes out to be more and more unpleasant.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'don't do it. this hotel has hidden fees all over the place. first there is a parking fee , the breakfast is certainly not complimentary , and drinks at the bar are overpriced. cheap updates to make look more fancy but really have had better experiences at inns and other much cheaper hotels. there was no tv guide in the room. they tried to charge me for a cup of coffee on the way out. i could go on and on. i will never go there again and please don't book it thinking it is the cheapest hotel in the downtown area because with all the hidden fees secret exclusions it comes out to be more and more unpleasant.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can address the following concerns: 1. Transparency: Clearly communicate all fees upfront, including parking, breakfast, and any other potential charges. 2. Complimentary Breakfast: Consider offering a complimentary breakfast or a more affordable option to avoid confusion. 3. Overpriced Drinks: Review the pricing of drinks at the bar and consider adjusting them to be more competitive. 4. Room Amenities: Ensure that TV guides are available in all rooms. 5. Hidden Fees: Eliminate any hidden fees and ensure that all charges are clearly communicated to guests."
909," A customer left us a 2-star review: 'from the street, illegal jack's looks like a chain restaurant selling unexciting 'tex mex' food. this is partly true the food is pretty uninspiring, but surprisingly this place isn't a chain. inside the restaurant is large, white and empty it looks unfinished, like the decorators were due to come back and finish it, but didn't because the money ran out. i was enticed there today by the promise of a free burrito, which was duly handed over. i liked that it was made in front of me by a clean and relatively friendly server kudos to her, she had 1000 of these to make , but i didn't hold out too much hope that i would soon be indulging in a culinary masterpiece. when i got it back to the office, the salsa had made it a bit soggy and it leaked burrito juice all over my desk. it tasted alright, but my judgement was clouded because it was free. i'm not sure i'll be rushing back to pay u00a35.75 for one.' The customer feels surprise, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'from the street, illegal jack's looks like a chain restaurant selling unexciting 'tex mex' food. this is partly true the food is pretty uninspiring, but surprisingly this place isn't a chain. inside the restaurant is large, white and empty it looks unfinished, like the decorators were due to come back and finish it, but didn't because the money ran out. i was enticed there today by the promise of a free burrito, which was duly handed over. i liked that it was made in front of me by a clean and relatively friendly server kudos to her, she had 1000 of these to make , but i didn't hold out too much hope that i would soon be indulging in a culinary masterpiece. when i got it back to the office, the salsa had made it a bit soggy and it leaked burrito juice all over my desk. it tasted alright, but my judgement was clouded because it was free. i'm not sure i'll be rushing back to pay u00a35.75 for one.' The customer feels surprise, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Exterior Appearance: Enhance the exterior appearance to make it more inviting and less like a chain restaurant. This could include updating signage, landscaping, or a fresh coat of paint. 2. Interior Decor: Improve the interior decor to make it more welcoming and less empty or unfinished. This could involve adding more artwork, plants, or comfortable seating. 3. Food Quality: Work on improving the taste and presentation of the food, particularly the salsa, to prevent sogginess and leaking. This could involve sourcing better ingredients, refining recipes, or offering more variety."
5214," A customer left us a 1-star review: 'i wish i could give them 0! i have a friend in wheel chair called them 3,2,1 and days before we headed to vegas to remind them we need a ava accessible vehicle. once we got to las vegas this shuttle was rude, disrespectful, and late. they constantly treated as if we were a burden and my handicap friend was miserable. never use this company.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i wish i could give them 0! i have a friend in wheel chair called them 3,2,1 and days before we headed to vegas to remind them we need a ava accessible vehicle. once we got to las vegas this shuttle was rude, disrespectful, and late. they constantly treated as if we were a burden and my handicap friend was miserable. never use this company.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? 1. Improve Communication: Ensure clear and timely communication with customers who have specific needs, such as wheelchair accessibility. Confirm all details in writing and follow up to address any concerns or questions. 2. Staff Training: Provide regular training for staff on disability awareness and etiquette to ensure they treat all customers with respect and understanding. 3. Punctuality: Strive for on-time service, understanding that punctuality is crucial for customers with limited mobility or schedules. 4. Empathy and Patience: Encourage staff to approach their work with empathy and patience, recognizing that some customers may require additional time or assistance."
3825," A customer left us a 1-star review: 'i stayed at here for two nights and there was mold in the tub and the shower drain was nclogged. the swimming pools were nothing to get excited about. i won't stay here again.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i stayed at here for two nights and there was mold in the tub and the shower drain was nclogged. the swimming pools were nothing to get excited about. i won't stay here again.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we should prioritize addressing the issues mentioned in the review: 1. Cleanliness: Ensure a thorough cleaning of the bathroom, particularly the tub and shower area, to eliminate any mold or mildew. 2. Maintenance: Regularly inspect and maintain the shower drains to prevent clogging. 3. Amenities: Improve the quality of the swimming pools to make them more appealing and enjoyable for guests."
9732," A customer left us a 3-star review: 'beautiful architecture, amazing modern rooms with a mini kitchen living room, lcd tv, separate shower and bath, slippers wardrobes, and the bed will make you sleep like a baby. n nthe downside, there is nothing to do here. only some bar and restaurant, but even then it's quite dead at these places. at least it's a walk away from bellagio or aria which contains the casino and is smack right in the middle of the strip. i went on a monday night and it was 130. i wonder how much it is on the weekends. n ni'd only go here in the future if i get a special or on the weekdays, otherwise you can get more value for your money at other hotels.' The customer feels admiration, surprise, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'beautiful architecture, amazing modern rooms with a mini kitchen living room, lcd tv, separate shower and bath, slippers wardrobes, and the bed will make you sleep like a baby. n nthe downside, there is nothing to do here. only some bar and restaurant, but even then it's quite dead at these places. at least it's a walk away from bellagio or aria which contains the casino and is smack right in the middle of the strip. i went on a monday night and it was 130. i wonder how much it is on the weekends. n ni'd only go here in the future if i get a special or on the weekdays, otherwise you can get more value for your money at other hotels.' The customer feels admiration, surprise, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and encourage them to return, consider the following suggestions: 1. Enhance entertainment options: Offer more activities, events, or attractions within the hotel to provide guests with additional options beyond the bar and restaurant. 2. Improve nightlife: Partner with nearby establishments to create special deals or packages for hotel guests, making the nightlife more appealing and convenient. 3. Provide information: Offer detailed information about the local area, including popular attractions, events, and entertainment options, to help guests make the most of their stay, even on weekends."
4772," A customer left us a 1-star review: 'do not take your your dog here. they do not play with the dogs at all. staff walks around the play area like zombies. i took three small dogs in for their interview. they were there from 7am to 3 pm. i watched the camp camera from 11am to 3 pm and they did not interact with my dogs. at one point the girl who was walking in circles took her spray bottle and sprayed my dogs in their faces causing my dogs to run in the corner of the room. i would not recommend this camp bow wow to anyone.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'do not take your your dog here. they do not play with the dogs at all. staff walks around the play area like zombies. i took three small dogs in for their interview. they were there from 7am to 3 pm. i watched the camp camera from 11am to 3 pm and they did not interact with my dogs. at one point the girl who was walking in circles took her spray bottle and sprayed my dogs in their faces causing my dogs to run in the corner of the room. i would not recommend this camp bow wow to anyone.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? 1. Improve Interaction: Ensure staff engage more actively with the dogs during playtime, fostering a more interactive and stimulating environment. 2. Timely Play Sessions: Reduce waiting times for play sessions, especially for early morning appointments. 3. Staff Training: Provide additional training for staff to handle dogs gently and appropriately, avoiding actions that may cause stress or discomfort to the animals. 4. Communication: Improve communication with customers, keeping them informed about their pet's activities throughout the day, including playtime."
8925," A customer left us a 3-star review: 'i was nervous when i reserved a room at circus circus. i read so many reviews. i decided to give it a try. i loved it. i stayed in the west tower on the 21st floor. the room was clean. i had no complaints. i normally take my lysol and spray the entire room, including the bed and bathroom. my 2 boys 14 11 loved it and they are usually picky. there were no kids in the hall running around, in fact i didn't hear any kids yelling during my stay so that was great. if you decide to stay here make sure you stay in the west tower. when i was checking in, i did hear people complain about their rooms, but they were staying in the skyrise tower and casino tower so i guess those rooms are not as great!!!! noh and try to check in around 2 30pm., there isn't as many people. it only take about 15 minutes at the most.' The customer feels admiration, love, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i was nervous when i reserved a room at circus circus. i read so many reviews. i decided to give it a try. i loved it. i stayed in the west tower on the 21st floor. the room was clean. i had no complaints. i normally take my lysol and spray the entire room, including the bed and bathroom. my 2 boys 14 11 loved it and they are usually picky. there were no kids in the hall running around, in fact i didn't hear any kids yelling during my stay so that was great. if you decide to stay here make sure you stay in the west tower. when i was checking in, i did hear people complain about their rooms, but they were staying in the skyrise tower and casino tower so i guess those rooms are not as great!!!! noh and try to check in around 2 30pm., there isn't as many people. it only take about 15 minutes at the most.' The customer feels admiration, love, joy. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Maintain the cleanliness and quality of rooms in the Skyrise Tower and Casino Tower, as mentioned by the customer, they had issues with rooms in these areas. 2. Provide clearer information about the differences between the towers to help customers make informed decisions when booking. 3. Optimize check-in times to reduce wait times and congestion, as the customer suggests that checking in around 2:30 PM is less busy."
1946," A customer left us a 2-star review: 'nice people. not great work though. i just get my nails and toes painted bring my own polish and all . so hard to find a place that does a decent job. the search continues.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'nice people. not great work though. i just get my nails and toes painted bring my own polish and all . so hard to find a place that does a decent job. the search continues.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Acknowledge the customer's feedback: Respond to the review, thanking the customer for their feedback and expressing our appreciation for their continued patronage. 2. Address the issue of quality: Investigate the concerns about the quality of work, and if necessary, provide additional training to our staff to ensure they are meeting the expected standards. 3. Offer a solution: Offer the customer a complimentary service to rectify the issue, or provide a discount on their next visit to encourage them to give us another chance."
5011," A customer left us a 1-star review: 'i wouldn't bring anything here. better off just donating your stuff, which is essentially what you do when you bring it here! brought in a table. they said it was ok after we sent in pics and talked to them. 7 months later, the table never made it to the floor we asked and no one could give us an answer. now we hear it is in storage. why? we ask again. the new news is that they didn't put it out cause they didn't have matching chairs! really? you keep our stuff for 7 months in storage and then we have to call you several times to find this out? now they are telling us they took it out of storage and we can come pick it up! bullshit! deliver it to me...free! incompetent. won't go there again!' The customer feels neutral, curiosity, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i wouldn't bring anything here. better off just donating your stuff, which is essentially what you do when you bring it here! brought in a table. they said it was ok after we sent in pics and talked to them. 7 months later, the table never made it to the floor we asked and no one could give us an answer. now we hear it is in storage. why? we ask again. the new news is that they didn't put it out cause they didn't have matching chairs! really? you keep our stuff for 7 months in storage and then we have to call you several times to find this out? now they are telling us they took it out of storage and we can come pick it up! bullshit! deliver it to me...free! incompetent. won't go there again!' The customer feels neutral, curiosity, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond promptly to the review, acknowledging the customer's frustration and apologizing for the inconvenience they've experienced. 2. Address the problem: Investigate the situation, find out why the table was not put out on the floor as promised, and take responsibility for the delay. Communicate the reasons clearly and honestly to the customer. 3. Offer a solution: Offer a reasonable solution, such as delivering the table to the customer's home free of charge, or providing a discount on future purchases as a gesture of goodwill."
6181," A customer left us a 1-star review: 'my friend and i drove 25 miles to get to a yoga class at 2 00pm, we get there 5 minutes late and they did not let us in. we did all we could to get there on time and the lady at the front desk asked us to leave and to arrive on time next time. n ni asked her since we drove such a long way to come to this place can we get in? she still said no. i felt so hurt at all the effort we put in. she was looking at us funny because i am mexican and my friend is black. we have both practiced yoga for a while now. n nsince then, i will not got back due to poor customer response. i will not recommend this place to any of my friends.' The customer feels amusement, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'my friend and i drove 25 miles to get to a yoga class at 2 00pm, we get there 5 minutes late and they did not let us in. we did all we could to get there on time and the lady at the front desk asked us to leave and to arrive on time next time. n ni asked her since we drove such a long way to come to this place can we get in? she still said no. i felt so hurt at all the effort we put in. she was looking at us funny because i am mexican and my friend is black. we have both practiced yoga for a while now. n nsince then, i will not got back due to poor customer response. i will not recommend this place to any of my friends.' The customer feels amusement, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apology: Acknowledge the inconvenience caused and express sincere apologies for the incident. 2. Empathy: Understand their feelings and validate their experience, especially the hurt and disappointment they felt. 3. Explanation: Clarify the policy regarding late arrivals and why it was enforced in this case. 4. Compensation: Offer a gesture of goodwill, such as a free class or a discount on future classes, to make up for the poor experience."
9608," A customer left us a 3-star review: 'liked the decor and the server was extremely knowledgable . the drinks were on the weak side but i'm sure it was just a measured pour. we enjoyed the food we had the giant madagascar prawn, the pork belly skewers, 2 different sushi rolls one was a blue fin tuna ,the other was crab and we started with the roasted oysters . nthe oysters were my favorite item, exceptional flavor and had me looking forward to what was next , all the food was prepared and presented exceptionally well but other than the oysters i wasnts wowed by any of the flavors. we understood the portions were small as the menu is all tapas style.. don't go looking for a large portion meal the mango cake and the chocolate lava cake were our deserts they were also very good, the mango cake was a little dry. we like to eat at a lot of high end restaurants and expect to pay for it but i thought baku was a little over priced for what it was. it is a great place to meet for a cocktail then a couple of apps before dinner elsewhere ... didn't hate it and had a great evening but not overly impressed.' The customer feels joy, admiration, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'liked the decor and the server was extremely knowledgable . the drinks were on the weak side but i'm sure it was just a measured pour. we enjoyed the food we had the giant madagascar prawn, the pork belly skewers, 2 different sushi rolls one was a blue fin tuna ,the other was crab and we started with the roasted oysters . nthe oysters were my favorite item, exceptional flavor and had me looking forward to what was next , all the food was prepared and presented exceptionally well but other than the oysters i wasnts wowed by any of the flavors. we understood the portions were small as the menu is all tapas style.. don't go looking for a large portion meal the mango cake and the chocolate lava cake were our deserts they were also very good, the mango cake was a little dry. we like to eat at a lot of high end restaurants and expect to pay for it but i thought baku was a little over priced for what it was. it is a great place to meet for a cocktail then a couple of apps before dinner elsewhere ... didn't hate it and had a great evening but not overly impressed.' The customer feels joy, admiration, love. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Strengthen the drinks: Enhance the strength of the drinks without compromising quality, ensuring they meet customer expectations. 2. Explore flavor variations: Work on refining the flavors of dishes, particularly the dishes that did not impress the customer, to create a more memorable dining experience. 3. Price adjustment: Review the pricing strategy to ensure it is competitive and offers value for the quality and portion sizes of the dishes."
4733," A customer left us a 1-star review: 'jane is so right. the food and prices may be great, but who wants to eat dirt with it? i've seen someone mop the filthy snow tracked floor then put the bucket of water on the deli counter. no thanks. i'll pay a little more for sanitation. there are other italian grocery stores close by.' The customer feels approval, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'jane is so right. the food and prices may be great, but who wants to eat dirt with it? i've seen someone mop the filthy snow tracked floor then put the bucket of water on the deli counter. no thanks. i'll pay a little more for sanitation. there are other italian grocery stores close by.' The customer feels approval, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we should prioritize cleanliness and sanitation. Here are some specific actions we can take: 1. Train staff on proper cleaning procedures, including mopping and sanitizing all surfaces regularly, especially high-touch areas like the deli counter. 2. Implement a system for storing mop water and ensuring it is not left out in the open or used for food preparation. 3. Regularly inspect the floors and other surfaces for dirt or debris, and clean them promptly. 4. Consider investing in a floor mat or boot scraper to prevent snow and dirt from being tracked inside."
6535," A customer left us a 1-star review: 'i guess one doesn't really come here for service, but with only 10 people at the bar and over a 20 minute!! wait to order food....i'm not sure that wouldn't upset even the most laid back patron. n nthey need to clean house on the staff. muuuuchhhhh too complacent.' The customer feels confusion, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i guess one doesn't really come here for service, but with only 10 people at the bar and over a 20 minute!! wait to order food....i'm not sure that wouldn't upset even the most laid back patron. n nthey need to clean house on the staff. muuuuchhhhh too complacent.' The customer feels confusion, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Service Speed: Reduce wait times for ordering food, especially when there are fewer customers. This can be achieved by training staff to work efficiently, improving communication, and possibly increasing the number of staff during busy hours. 2. Cleanliness: Ensure the bar and dining area are always clean and well-maintained. This includes both physical cleanliness and the cleanliness of service, such as ensuring orders are accurate and presented nicely. 3. Staff Attitude: Train staff to be more proactive, attentive, and friendly."
3065," A customer left us a 2-star review: 'this review is for the friday seafood buffet. 18.00 per person npeel and eat shrimp, hot and cold crab legs, tuna in dill sauce, fried shrimp patties, craw fish, clams, oysters on the half shell, salmon on a wooden plank, and several additional seafood selections. many traditional buffet items were also to be found. naverage quality seafood with poor to average preparation. some items were over fried and tough other fried items were barely cooked enough. crab legs were small ensuring lots of work. a seafood stew was mainly mushrooms. the clam chowder soup was very thick with only a promise of clams. the seafood buffet was pricey for the quality of the food. very good service by the wait staff. n ni would suggest this buffet for breakfast or lunch or even better with a comp or coupon. n nif you're playing tables always ask the pit boss for a comp they will rarely if ever volunteer one. on slots ask the players club what it takes before you spend your money here.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this review is for the friday seafood buffet. 18.00 per person npeel and eat shrimp, hot and cold crab legs, tuna in dill sauce, fried shrimp patties, craw fish, clams, oysters on the half shell, salmon on a wooden plank, and several additional seafood selections. many traditional buffet items were also to be found. naverage quality seafood with poor to average preparation. some items were over fried and tough other fried items were barely cooked enough. crab legs were small ensuring lots of work. a seafood stew was mainly mushrooms. the clam chowder soup was very thick with only a promise of clams. the seafood buffet was pricey for the quality of the food. very good service by the wait staff. n ni would suggest this buffet for breakfast or lunch or even better with a comp or coupon. n nif you're playing tables always ask the pit boss for a comp they will rarely if ever volunteer one. on slots ask the players club what it takes before you spend your money here.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at the seafood buffet, consider the following suggestions: 1. Enhance the quality of seafood: Improve the freshness, preparation, and cooking of seafood items, particularly fried ones, to ensure they are neither overcooked nor undercooked. 2. Offer larger crab legs: Provide larger crab legs to reduce the effort required for customers to extract the meat. 3. Improve the seafood stew: Ensure that the seafood stew has a better balance of seafood and other ingredients, and improve the flavor profile."
1140," A customer left us a 2-star review: 'ohhhh hooters what happend to you??you use to make me smile with your awesome food and beautiful women.but are times really that tough that you must use the c squad now and make ok food??i came here last week as it has been at least a year since ive been,and was not impressed.first thing, when i arrived the place was dead but was told i would be seated by a hostess, after five or so minutes we were seated.and at a dirty table no less when i asked our waitress if she could wipe our table she simply rolled her eyes and said sure.placed orders wings and beers and after what seemed like forever we got said order but wrong flavors so we smiled and just ate them anyway.the waitress seemed to forget about us as she stood out on patio with a couple of gentlemen and had a conversation.after that she came back in and walked right by our table with empty beers and finished food.that was my que i got our tab and wow for two people you would have thought we had a party.so after this hooters has left a sour taste in my mouth and i may not return which is a sad thing to say.' The customer feels admiration, disappointment, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'ohhhh hooters what happend to you??you use to make me smile with your awesome food and beautiful women.but are times really that tough that you must use the c squad now and make ok food??i came here last week as it has been at least a year since ive been,and was not impressed.first thing, when i arrived the place was dead but was told i would be seated by a hostess, after five or so minutes we were seated.and at a dirty table no less when i asked our waitress if she could wipe our table she simply rolled her eyes and said sure.placed orders wings and beers and after what seemed like forever we got said order but wrong flavors so we smiled and just ate them anyway.the waitress seemed to forget about us as she stood out on patio with a couple of gentlemen and had a conversation.after that she came back in and walked right by our table with empty beers and finished food.that was my que i got our tab and wow for two people you would have thought we had a party.so after this hooters has left a sour taste in my mouth and i may not return which is a sad thing to say.' The customer feels admiration, disappointment, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Hooters, the following steps could be taken: 1. Maintain a consistent level of service quality: Ensure that the restaurant is always clean and well-staffed, with attentive and friendly service. 2. Train staff on proper communication skills: Train staff to respond politely and professionally to customer inquiries and complaints, and to address issues promptly and effectively. 3. Improve food accuracy: Ensure that food orders are prepared and served accurately, and that any errors are corrected promptly and without inconvenience to the customer."
1089," A customer left us a 2-star review: 'this place has comfortable chairs but i found a few things very irritating.... they started the show half hour late, for that half hour there was nothing being played on the screen... they delayed to deliver ppl's order... also, during the show, servers were walking up and down to service ppl's request and blocking view of the screen... this totally kills the experience... the ticket is pricier than regular amc theaters but the experience is worse... i am never coming here again' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this place has comfortable chairs but i found a few things very irritating.... they started the show half hour late, for that half hour there was nothing being played on the screen... they delayed to deliver ppl's order... also, during the show, servers were walking up and down to service ppl's request and blocking view of the screen... this totally kills the experience... the ticket is pricier than regular amc theaters but the experience is worse... i am never coming here again' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Punctuality: Ensure that shows start on time to avoid customer frustration. 2. Pre-show entertainment: Provide engaging content during the pre-show period to keep customers entertained while waiting for the main feature. 3. Order delivery: Improve the efficiency of food and beverage service to minimize delays in order delivery. 4. Server intrusion: Minimize server intrusions during the show by implementing a system for taking and delivering orders more efficiently. 5. Competitive pricing: Review pricing to ensure it is competitive with other theaters, while maintaining a high-quality experience."
1045," A customer left us a 2-star review: 'as a pizza connoisseur, i've definitely had better. the pizza was typical pay by the slice pizza flat and greasy. i just had the slice of pizza, so maybe the other food there is better. the service was slow, but the lake las vegas atmosphere was cool. it was nice that you can eat outside if you want.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'as a pizza connoisseur, i've definitely had better. the pizza was typical pay by the slice pizza flat and greasy. i just had the slice of pizza, so maybe the other food there is better. the service was slow, but the lake las vegas atmosphere was cool. it was nice that you can eat outside if you want.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality of Pizza: Enhance the quality of our pizza, aiming for a more gourmet taste and texture, reducing greasiness, and improving the overall presentation. 2. Service Speed: Improve service speed by training staff to work more efficiently, reducing wait times, and ensuring a consistent pace of service. 3. Cross-Selling: Encourage the customer to try other menu items by highlighting their quality and unique offerings, potentially leading to a more positive overall dining experience."
7075," A customer left us a 3-star review: 'the skybox is a sweet little bar grill inside aria city center. this grill is located next to the sports book hence the name skybox . food is your usual grill bar selection. the great part about the skybox is the accessibility to the rest of the aria casino and the amount of televisions to watch any sporting event. great sports book' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'the skybox is a sweet little bar grill inside aria city center. this grill is located next to the sports book hence the name skybox . food is your usual grill bar selection. the great part about the skybox is the accessibility to the rest of the aria casino and the amount of televisions to watch any sporting event. great sports book' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience at the Skybox, consider the following improvements: 1. Enhance the food quality and variety: Offer a more diverse menu with higher-quality ingredients to elevate the dining experience. 2. Improve service: Train staff to provide exceptional service, ensuring prompt and friendly attention to customers' needs. 3. Offer promotions or discounts: Encourage repeat visits by offering special deals or loyalty programs. 4. Optimize seating arrangements: Arrange seating to provide better views of televisions for sports enthusiasts. 5. Consider ambiance improvements: Enhance the decor and lighting to create a more inviting and comfortable atmosphere."
8786," A customer left us a 3-star review: 'wanted some food late at night and henry's menu seemed decent enough. ordered the french dip with truffle tater tots and the henry burger with french fries. my french dip was actually very moist and flavorful. served with horseradish sauce and au jus, i eagerly ate this sandwich up. the tater tots that came along with it tasted good, but i didn't taste much truffle in or on them. still i'd never pass up a good tot. n nthe atmosphere was what one would expect at a casino in las vegas. loud and right there next to the tables. i would have given this place 4 stars for the food alone. but the prices seemed high for what we got, even for being in vegas.' The customer feels admiration, excitement, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'wanted some food late at night and henry's menu seemed decent enough. ordered the french dip with truffle tater tots and the henry burger with french fries. my french dip was actually very moist and flavorful. served with horseradish sauce and au jus, i eagerly ate this sandwich up. the tater tots that came along with it tasted good, but i didn't taste much truffle in or on them. still i'd never pass up a good tot. n nthe atmosphere was what one would expect at a casino in las vegas. loud and right there next to the tables. i would have given this place 4 stars for the food alone. but the prices seemed high for what we got, even for being in vegas.' The customer feels admiration, excitement, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and potentially earn a 4-star review, consider the following suggestions: 1. Address the pricing concern: Review your menu pricing to ensure it is competitive with other establishments in the Vegas area. Offer specials or discounts for late-night orders to make the experience more appealing. 2. Enhance the truffle flavor in the tater tots: To make the truffle tater tots more noticeable, consider increasing the truffle content or using a stronger truffle oil."
1605," A customer left us a 2-star review: 'overpriced and lackluster in taste. the coffee isn't good and the honey brick toast is too expensive for the quantity. i tried their caffe latte, iced coffee and pistachio latte on several visits to make sure it wasn't an accident. it wasn't. n ndon't fall for the hype. not quite sure why people go here. it's frequented and staffed mainly by koreans. if you want great coffee go to sambalatte.' The customer feels disapproval, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'overpriced and lackluster in taste. the coffee isn't good and the honey brick toast is too expensive for the quantity. i tried their caffe latte, iced coffee and pistachio latte on several visits to make sure it wasn't an accident. it wasn't. n ndon't fall for the hype. not quite sure why people go here. it's frequented and staffed mainly by koreans. if you want great coffee go to sambalatte.' The customer feels disapproval, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Address the pricing concern: Review the pricing of our coffee and honey brick toast to ensure they are competitive and offer value to customers. If necessary, adjust the pricing to be more attractive. 2. Improve the taste of our beverages: Collaborate with our baristas to refine the taste of our coffee drinks, focusing on the quality of the ingredients and the brewing process. 3. Enhance the presentation of our food: Pay attention to the visual appeal of our honey brick toast to make it more appealing and justify the price."
1708," A customer left us a 2-star review: 'i was hungry one night and this place sounded like a good idea cheap, convenient and four stars on yelp. n ni walked in 20 minutes before they were close and it was quiet. the elderly couple that run this joint were sweet. i ordered the lunchbox 12 and dragon 8. as i waited, they gave me soup and i thought that was sweet them, not the soup. the soup was white and creamy. delicious and fit for a cool evening like tonight. n ni got my food and they billed me 3 extra from the price on the menu. it threw me off a bit, i could've said something but i didn't wanna make a fuss. i talked to the man, i thought he was adorable but i couldn't understand much of what he said. we've been open for months, he said, what about the only thing i heard properly. n nanyway, i decided to take my food to go and eat somewhere scenic. they packaged my food fairly neat. it had two pairs of chopsticks and plenty of condiments to go with my lunchbox. i have yet to eat my dragon roll but for the most part the food was okay. a little bland in my opinion and the sauces and the rice didn't compliment the meats. whatever that meatball thingy, i'm pretty sure it was undercooked but i'm not sure if that was intended or not... probably not. n noverall, the place was quaint. the couple that ran this joint were endearingly adorable, attentive and welcoming. i really wanted to like this place but i probably won't recommend the food. it wasn't as cheap as i thought it would be and i still tipped them. i'm hoping that they are fairly clean with prepping their food so i don't get sick from their undercooked meat.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i was hungry one night and this place sounded like a good idea cheap, convenient and four stars on yelp. n ni walked in 20 minutes before they were close and it was quiet. the elderly couple that run this joint were sweet. i ordered the lunchbox 12 and dragon 8. as i waited, they gave me soup and i thought that was sweet them, not the soup. the soup was white and creamy. delicious and fit for a cool evening like tonight. n ni got my food and they billed me 3 extra from the price on the menu. it threw me off a bit, i could've said something but i didn't wanna make a fuss. i talked to the man, i thought he was adorable but i couldn't understand much of what he said. we've been open for months, he said, what about the only thing i heard properly. n nanyway, i decided to take my food to go and eat somewhere scenic. they packaged my food fairly neat. it had two pairs of chopsticks and plenty of condiments to go with my lunchbox. i have yet to eat my dragon roll but for the most part the food was okay. a little bland in my opinion and the sauces and the rice didn't compliment the meats. whatever that meatball thingy, i'm pretty sure it was undercooked but i'm not sure if that was intended or not... probably not. n noverall, the place was quaint. the couple that ran this joint were endearingly adorable, attentive and welcoming. i really wanted to like this place but i probably won't recommend the food. it wasn't as cheap as i thought it would be and i still tipped them. i'm hoping that they are fairly clean with prepping their food so i don't get sick from their undercooked meat.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Clarify pricing: Ensure menu prices are accurate and clearly displayed to avoid confusion. 2. Improve communication: Provide menu items and prices in multiple languages or offer visual aids to help customers understand the menu. 3. Train staff on English pronunciation: Improve staff's ability to communicate effectively with customers who may not speak the same language. 4. Cook food thoroughly: Ensure all food is cooked to the appropriate temperature to avoid food safety concerns. 5. Enhance flavor profiles: Adjust seasoning and ingredients in dishes to make them more flavorful and appealing to customers."
1050," A customer left us a 2-star review: 'just got back from taipei. today was dinner and a floor show. first, the food was adequate, except for the won ton for two which was full of won tons, shrimp and chicken. with a light and not greasy broth.it was good. the floor show erupted soon after we were seated, when a young woman across the way began to harangue her mother...her mom apparently hadn't gone to enough of her soccor games as a child, didnot know the names of her teammates, had never taken a picture of her on the field, and couldn't make up her mind about getting a f ing iphone 5....i know all this because she wasn't shy about letting everyone in the restaurant hear her, or letting the expletives fly. apparently no one has ever told her to knock it off, including and especially from my perspective, the manager of taipei. he stood across the room with his mouth agape in shock, but with no concern about the comfort of his other patrons and their dining experience. it was a bizarre and uncomfortable experience, and follows a pattern of poor management decisions i have seen at tai pei recently.they know how to take in the money, but are less than concerned with anything else.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'just got back from taipei. today was dinner and a floor show. first, the food was adequate, except for the won ton for two which was full of won tons, shrimp and chicken. with a light and not greasy broth.it was good. the floor show erupted soon after we were seated, when a young woman across the way began to harangue her mother...her mom apparently hadn't gone to enough of her soccor games as a child, didnot know the names of her teammates, had never taken a picture of her on the field, and couldn't make up her mind about getting a f ing iphone 5....i know all this because she wasn't shy about letting everyone in the restaurant hear her, or letting the expletives fly. apparently no one has ever told her to knock it off, including and especially from my perspective, the manager of taipei. he stood across the room with his mouth agape in shock, but with no concern about the comfort of his other patrons and their dining experience. it was a bizarre and uncomfortable experience, and follows a pattern of poor management decisions i have seen at tai pei recently.they know how to take in the money, but are less than concerned with anything else.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your establishment, consider the following steps: 1. Address the noise issue: Implement a policy to handle disruptive patrons, such as asking them to move to a quieter area or offering them a complimentary drink or dessert as an apology for the disturbance. 2. Improve staff training: Train your staff to handle difficult situations with grace and professionalism, ensuring they are equipped to address disruptive behavior in a timely and effective manner. 3. Enhance customer service: Focus on providing exceptional customer service, making an effort to engage with customers, ask for feedback, and address any concerns promptly and courteously."
4124," A customer left us a 1-star review: 'one star for the wait staff. ate lunch there on a thursday had a blt sandwich and cream of broccoli soup. the soup tasted funny so they replaced with chicken soup which tasted a lot like campbell's soup. the coffee wasn't the best either. that night i felt sick and i spent the whole weekend throwing up and unable to eat anything else. won't be going back.' The customer feels amusement, sadness, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'one star for the wait staff. ate lunch there on a thursday had a blt sandwich and cream of broccoli soup. the soup tasted funny so they replaced with chicken soup which tasted a lot like campbell's soup. the coffee wasn't the best either. that night i felt sick and i spent the whole weekend throwing up and unable to eat anything else. won't be going back.' The customer feels amusement, sadness, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the unpleasant experience: Acknowledge the customer's feedback and express sincere regret for the poor quality of the food and service that led to their illness. 2. Investigate the issue: Inspect the kitchen and food preparation processes to identify the cause of the 'funny' taste in the broccoli soup. Ensure that all food is fresh, properly stored, and prepared according to health and safety regulations. 3. Train staff on food safety and handling: Provide additional training to the waitstaff on food safety, proper food handling, and allergy awareness to prevent similar incidents in the future."
256," A customer left us a 2-star review: 'so juan's work is bad ass, basically everything on chopper i have had done by him looks great and i get compliments on everything all the time. people are shocked when i tell them it is powder coat not paint. n nso why the 2 stars...as his biz grew his delivery time went to shit for us small people . nexamples n first starting his biz a set of wheels, quoted 5 days, got them in i beleive 4 days n2 yrs later motorcycle frame q' The customer feels admiration, disappointment, surprise. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'so juan's work is bad ass, basically everything on chopper i have had done by him looks great and i get compliments on everything all the time. people are shocked when i tell them it is powder coat not paint. n nso why the 2 stars...as his biz grew his delivery time went to shit for us small people . nexamples n first starting his biz a set of wheels, quoted 5 days, got them in i beleive 4 days n2 yrs later motorcycle frame q' The customer feels admiration, disappointment, surprise. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on two main areas: communication and delivery time. 1. Communication: Improve the transparency of the delivery timeline, especially when the workload increases. Keep the customer informed about any delays and provide regular updates. This will help manage their expectations and reduce frustration. 2. Delivery Time: Work on streamlining the process to reduce the delivery time for smaller projects. This can be achieved by optimizing workflow, improving efficiency, and possibly hiring additional staff if necessary. In addition, it might be beneficial to offer priority service for smaller projects to ensure they are completed in a timely manner."
9816," A customer left us a 3-star review: 'pros big rooms, nice view of the strip, good price when you find the deals online n ncons pool closes at 6, old tv, crappy shower n npro? con? old school vegas style' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'pros big rooms, nice view of the strip, good price when you find the deals online n ncons pool closes at 6, old tv, crappy shower n npro? con? old school vegas style' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience and cater to their preferences, consider the following improvements: 1. Extend the pool hours: Extending the pool hours beyond 6 PM could help satisfy the customer's desire for a more leisurely experience. 2. Upgrade TVs and shower facilities: Replacing older TVs with newer, more modern models and upgrading the shower facilities to a more comfortable and modern standard could help improve the overall guest experience. 3. Offer more contemporary amenities: While the customer appreciates the old-school Vegas style, incorporating some modern touches could help create a more balanced experience that caters to both traditional and contemporary tastes."
1259," A customer left us a 2-star review: 'i have always wanted to try up modern kitchen. my friend suggested we go here instead of shady grove, which was a big mistake. i ordered the butternut squash and gorgonzola cheese cavatelli with chicken. obviously, you cannot go wrong with a gorgonzola cheese sauce but the butternut squash was almost invisible. in addition, the chicken tasted like it was either 1. sitting in a fridge for a week or 2. frozen. it was not fresh whatsoever. n nanother person in my party ordered the seasonal risotto wild mushroom which was tasteless. we were joking around and she almost asked for tobacco but wasn't courageous enough. i don't even think they threw in the least bit of salt or pepper. finally, the last person in the party ordered the trout. it came with the skin, which she does not like, so this could have been a preference type thing, but she did not like her entre either. n nthe fried ricotta as an appetizer was the only thing we ordered that was semi decent. n non the other hand i did like the d u00e9cor inside. very rustic chic ish. they also have a wine night on tuesday and wednesday which would be fun to go to with a bunch of your friends. i think the only way i would ever go back would be to have a drink or two and that's it.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i have always wanted to try up modern kitchen. my friend suggested we go here instead of shady grove, which was a big mistake. i ordered the butternut squash and gorgonzola cheese cavatelli with chicken. obviously, you cannot go wrong with a gorgonzola cheese sauce but the butternut squash was almost invisible. in addition, the chicken tasted like it was either 1. sitting in a fridge for a week or 2. frozen. it was not fresh whatsoever. n nanother person in my party ordered the seasonal risotto wild mushroom which was tasteless. we were joking around and she almost asked for tobacco but wasn't courageous enough. i don't even think they threw in the least bit of salt or pepper. finally, the last person in the party ordered the trout. it came with the skin, which she does not like, so this could have been a preference type thing, but she did not like her entre either. n nthe fried ricotta as an appetizer was the only thing we ordered that was semi decent. n non the other hand i did like the d u00e9cor inside. very rustic chic ish. they also have a wine night on tuesday and wednesday which would be fun to go to with a bunch of your friends. i think the only way i would ever go back would be to have a drink or two and that's it.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Ensure that all dishes, particularly those with delicate ingredients like butternut squash and chicken, are cooked to perfection. This includes proper seasoning, freshness, and presentation. 2. Communication: Encourage staff to ask about preferences, such as the customer's dislike for chicken skin. This will help tailor the meal to the customer's taste. 3. Consistency: Improve the consistency of dishes across the menu. If a dish like the gorgonzola cheese cavatelli with chicken is a popular choice, it should be consistently good."
5853," A customer left us a 1-star review: 'i'd give it zero stars if i could and based solely on their pushy car wash guys speaking to you in a condescending tone .. you ever try a wax bar? i can get you a good deal on detailing my man! i don't think those water spots are coming out unless we do a detailing! ummm...your next career stop is selling gym memberships and then used cars. now, i've gone from once a week car wash at danny's to somewhere else where i just get a car wash and not a sales pitch. stop talking to your customers like they are idiots.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i'd give it zero stars if i could and based solely on their pushy car wash guys speaking to you in a condescending tone .. you ever try a wax bar? i can get you a good deal on detailing my man! i don't think those water spots are coming out unless we do a detailing! ummm...your next career stop is selling gym memberships and then used cars. now, i've gone from once a week car wash at danny's to somewhere else where i just get a car wash and not a sales pitch. stop talking to your customers like they are idiots.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Train our car wash staff to communicate professionally and respectfully with customers, avoiding pushy or condescending tones. 2. Offer clear and concise explanations of services and their benefits, without pressuring customers to purchase additional services. 3. Provide a clean and efficient car wash experience, focusing on quality and customer satisfaction rather than sales pitches. 4. Consider offering a basic car wash option that does not include sales pitches for additional services. 5. Solicit feedback from customers to continuously improve our services and address any concerns or issues."
5196," A customer left us a 1-star review: 'do not bring your car to this place. they will dig to every detail of your car and tell you need to replace part. if you do all the thing they tell you the you may end up to buy new car is cheaper than let them repair it. on the phone they tell me 123 for rear break. after looked at. bob told me 760 for front and rear. i just left honda west they told me i only need rear break. store name just break but they dig in to cabin fllter, oil, ps fluid, sock, trust and.... tell me i need to do all that. and my honda accord just have service at honda west dealership. nno wonder there are 3 men look like all boss doing nothing. where are money come from to paid their salary.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'do not bring your car to this place. they will dig to every detail of your car and tell you need to replace part. if you do all the thing they tell you the you may end up to buy new car is cheaper than let them repair it. on the phone they tell me 123 for rear break. after looked at. bob told me 760 for front and rear. i just left honda west they told me i only need rear break. store name just break but they dig in to cabin fllter, oil, ps fluid, sock, trust and.... tell me i need to do all that. and my honda accord just have service at honda west dealership. nno wonder there are 3 men look like all boss doing nothing. where are money come from to paid their salary.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the customer's concerns: Start by acknowledging the customer's frustration and expressing empathy for their situation. This will help to build trust and show that we value their feedback. 2. Clarify the issue: Address the specific points raised in the review, such as the discrepancy between the initial estimate and the final cost, and the perceived lack of transparency in the repair process. Explain that our goal is to provide a thorough and accurate assessment of the vehicle's needs, and that we strive to be transparent in our communication with customers."
5186," A customer left us a 1-star review: 'whatever einstein bros. serves, it is not a bagel. bagels are boiled, and einstein serves up a round, puffy, baked roll with a hole in the middle. no boiling involved, since that is time consuming, i.e., expensive, and creates real bagels with a chewy consistency. n nyou might like their rolls, but they really shouldn't call them bagels.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'whatever einstein bros. serves, it is not a bagel. bagels are boiled, and einstein serves up a round, puffy, baked roll with a hole in the middle. no boiling involved, since that is time consuming, i.e., expensive, and creates real bagels with a chewy consistency. n nyou might like their rolls, but they really shouldn't call them bagels.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Acknowledge the customer's feedback: Respond to the review, thanking the customer for their feedback and expressing our appreciation for their patronage. 2. Clarify our product: Explain the process we use to make our bagels, emphasizing that while they may not be boiled, they are still made with traditional bagel ingredients and baked to a unique, signature texture. 3. Offer a taste test: Invite the customer to try a different bagel variety that is boiled, to give them a comparison and allow them to experience the chewy consistency they prefer."
8007," A customer left us a 3-star review: 'i won't attempt to review all of the pubs i drank at in edinburgh pub crawls are truly a glorious thing! but i thought i'd make an effort to review the pub i had the most fun at. n non a cab drivers recommendation i added the three sisters as a stop on our pub crawl through the grassmarket area for a bachelor party. three sisters definitely didn't disappoint it was packed with people, and there were quite a few other bachelor bachelorette parties there as well. the place had a very friendly although pretty drunken vibe and had a dance floor inside as well as an outside area for the smokers. even though the place was packed, there were enough bartenders so the time waiting for a drink was kept at a minimum. n ni would definitely recommend this place for any visitor looking for a fun, drunken night. the bathrooms are absolutely disgusting though.' The customer feels joy, admiration, amusement. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i won't attempt to review all of the pubs i drank at in edinburgh pub crawls are truly a glorious thing! but i thought i'd make an effort to review the pub i had the most fun at. n non a cab drivers recommendation i added the three sisters as a stop on our pub crawl through the grassmarket area for a bachelor party. three sisters definitely didn't disappoint it was packed with people, and there were quite a few other bachelor bachelorette parties there as well. the place had a very friendly although pretty drunken vibe and had a dance floor inside as well as an outside area for the smokers. even though the place was packed, there were enough bartenders so the time waiting for a drink was kept at a minimum. n ni would definitely recommend this place for any visitor looking for a fun, drunken night. the bathrooms are absolutely disgusting though.' The customer feels joy, admiration, amusement. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we could consider the following actions: 1. Cleanliness: Improve the cleanliness of the bathrooms to ensure a more pleasant experience for all customers. 2. Staff Training: Provide additional training for staff to maintain a friendly and professional demeanor, even in busy situations. 3. Balance: Strive for a balance between a lively atmosphere and maintaining a clean and comfortable environment. 4. Communication: Consider partnering with local taxi services or providing information about public transportation options to help customers get home safely after a night out."
578," A customer left us a 2-star review: 'i've been to in n out all over the country and it's hard to screw up an order with their basic menu but these kids managed to screw mine up completely! the problems was teenage hormones, all the boys were salivating over savannah who was working the drive thru window and they were acting like we weren't even there. chase, cash, or dylan whatever trendy moniker his parents slapped on him, could not manage to understand that we wanted to eat in the car and had requested salt, pepper and sauce thanks to his hormones and he was a smart ass about it so i went off on him. n ni told him he is not in homeroom or gym, it's called a job and you need to pay attention because if not for customers, mom and dad would be paying for his hollister shirts and video games. it's obvious to everyone but you that savannah here is not into you so get a grip. btw, get some proactiv, it's a public service. if you wanna be a screw up go work at mickey d's. n ndespite all that the burgers were edible. the sahara location is my fave, the kids there have a good work ethic and are friendly. those burgers are always right and it's the best one besides the kingman, arizona location which butters it's buns.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i've been to in n out all over the country and it's hard to screw up an order with their basic menu but these kids managed to screw mine up completely! the problems was teenage hormones, all the boys were salivating over savannah who was working the drive thru window and they were acting like we weren't even there. chase, cash, or dylan whatever trendy moniker his parents slapped on him, could not manage to understand that we wanted to eat in the car and had requested salt, pepper and sauce thanks to his hormones and he was a smart ass about it so i went off on him. n ni told him he is not in homeroom or gym, it's called a job and you need to pay attention because if not for customers, mom and dad would be paying for his hollister shirts and video games. it's obvious to everyone but you that savannah here is not into you so get a grip. btw, get some proactiv, it's a public service. if you wanna be a screw up go work at mickey d's. n ndespite all that the burgers were edible. the sahara location is my fave, the kids there have a good work ethic and are friendly. those burgers are always right and it's the best one besides the kingman, arizona location which butters it's buns.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Training: Ensure our staff is well-trained in taking orders accurately and professionally, regardless of distractions. 2. Attention to Detail: Emphasize the importance of paying attention to every detail in the customer's order, including condiments and seating preferences. 3. Customer Service: Reinforce the need for friendly and courteous customer service, regardless of personal feelings or distractions. 4. Feedback Mechanism: Implement a feedback system to address issues promptly and effectively, showing customers that their concerns are taken seriously."
6272," A customer left us a 1-star review: 'i went for my first time to this nail salon and i will never go back. the woman who did my nails talked the entire time to other manicurists in vietnamese or whatever which in itself is rude and makes one feel paranoid that they are being talked about. that would have been tolerable if the manicure itself had been worth it but it was a terrible manicure that lasted two days at most and some nails are are chipping and jagged already. i am a once a week client of manicures so my nails have been very well taken care of until this week.' The customer feels fear, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i went for my first time to this nail salon and i will never go back. the woman who did my nails talked the entire time to other manicurists in vietnamese or whatever which in itself is rude and makes one feel paranoid that they are being talked about. that would have been tolerable if the manicure itself had been worth it but it was a terrible manicure that lasted two days at most and some nails are are chipping and jagged already. i am a once a week client of manicures so my nails have been very well taken care of until this week.' The customer feels fear, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Acknowledge the customer's concerns about language barriers and the feeling of being excluded or talked about. You might say, ""We understand that it can be uncomfortable when you feel like you're not being included in a conversation. In the future, we will ensure that our team members are mindful of this and make an effort to communicate clearly with all customers."" 2. Address the quality of the manicure by offering a complimentary re-do or a discount on future services. ""We apologize for the poor quality of the manicure you received."
656," A customer left us a 2-star review: 'stale donut holes 14 for 2.49. this winchells is connected to a subway. got the breakfast 3.00 combo and they wouldn't even let me upgrade to a bottled water which i am most accustomed to back in california. really you couldn't charge me the extra .25 like other subways, i'm willing to pay. i figured since these two stores are connected there by the same ownership. i give you 2 stars because i got my sandwich and donuts in one place but allow for upgrade please. it's ok if you don't i'm sure i won't be back.' The customer feels approval, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'stale donut holes 14 for 2.49. this winchells is connected to a subway. got the breakfast 3.00 combo and they wouldn't even let me upgrade to a bottled water which i am most accustomed to back in california. really you couldn't charge me the extra .25 like other subways, i'm willing to pay. i figured since these two stores are connected there by the same ownership. i give you 2 stars because i got my sandwich and donuts in one place but allow for upgrade please. it's ok if you don't i'm sure i won't be back.' The customer feels approval, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can address the following issues: 1. Quality of the donut holes: Ensure that the donut holes are fresh and of high quality. 2. Upgrading options: Offer the option to upgrade to bottled water for an additional charge, as the customer is willing to pay. 3. Cross-store policies: Clarify the policies regarding shared ownership between the Winchell's and Subway stores, to avoid confusion and improve the customer's overall experience. 4. Customer satisfaction: Acknowledge the customer's feedback and express appreciation for their patronage, offering a solution or compensation for their less-than-satisfactory experience."
6757," A customer left us a 3-star review: 'i know people are going to rave about this place. i give it props for being japanese owned but all in all it was not up to par. just because it claims authenticity does not give itself right to jumps up the boogie price for more than it's worth. the sushi wasn't amazing, nor was the hamachikama. tempura plate was 17 and i felt like a fool. n nthe main problem i had with this place was that i felt like i was getting jipped all the way.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i know people are going to rave about this place. i give it props for being japanese owned but all in all it was not up to par. just because it claims authenticity does not give itself right to jumps up the boogie price for more than it's worth. the sushi wasn't amazing, nor was the hamachikama. tempura plate was 17 and i felt like a fool. n nthe main problem i had with this place was that i felt like i was getting jipped all the way.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Address the pricing concern: Review the menu pricing and consider offering a more affordable option for popular dishes like sushi, hamachikama, and tempura. 2. Enhance the quality of food: Improve the taste and presentation of dishes, especially the sushi and tempura, to meet the customer's expectations for authentic Japanese cuisine. 3. Provide better communication: Clearly communicate the authenticity of the restaurant and the expertise of the Japanese owners to build trust with customers."
8211," A customer left us a 3-star review: 'decent room, clean, comfortable bed and good breakfast included in price although we did not avail ourselves of this. good deal for price. however, i had already paid for the room on priceline and the hotel charged an additional 100 to my debit card for incidentals in fairness they do have a notice stating they will do this at the front desk . hopefully the charge will drop off soon !' The customer feels optimism, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'decent room, clean, comfortable bed and good breakfast included in price although we did not avail ourselves of this. good deal for price. however, i had already paid for the room on priceline and the hotel charged an additional 100 to my debit card for incidentals in fairness they do have a notice stating they will do this at the front desk . hopefully the charge will drop off soon !' The customer feels optimism, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Clarify the hotel's policy on incidental charges: Make sure the policy is clearly communicated to customers before they book a room, either through the booking platform or at the front desk. This will help prevent any confusion or frustration about unexpected charges. 2. Review and simplify the front desk process: Streamline the check-in and check-out process to minimize the time spent at the front desk. This can help reduce the chances of customers missing important information about incidental charges."
1035," A customer left us a 2-star review: 'came here and got a table for a friend's b day via a promotor's recommendation. tried to come again the next night and snooty doorman said our ratio wasn't good enough to let us in 2 guys, 1 girl and had the audacity to offer us a table for a mere 400 downstairs in the lounge instead! regardless of his opinion of our group or lack of ratio, midget promotor with napolean complex didn't have to act like the typical snooty vegas jackass about everything. n nstill gets 2 stars because table service was beyond excellent. staff was extremely helpful and willing. you do get what you pay for. n noh yea, place was a little small too. not very grand at all.' The customer feels neutral, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'came here and got a table for a friend's b day via a promotor's recommendation. tried to come again the next night and snooty doorman said our ratio wasn't good enough to let us in 2 guys, 1 girl and had the audacity to offer us a table for a mere 400 downstairs in the lounge instead! regardless of his opinion of our group or lack of ratio, midget promotor with napolean complex didn't have to act like the typical snooty vegas jackass about everything. n nstill gets 2 stars because table service was beyond excellent. staff was extremely helpful and willing. you do get what you pay for. n noh yea, place was a little small too. not very grand at all.' The customer feels neutral, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Address the doorman's behavior: Train our staff to be welcoming and respectful to all customers, regardless of their group composition or ratio. Ensure that our doorman understands the importance of maintaining a friendly and inclusive environment. 2. Improve communication with promoters: Ensure that promoters accurately represent the venue's policies and expectations to customers. This will help prevent misunderstandings and negative experiences. 3. Review table reservation policies: Examine our table reservation policies to ensure they are fair and transparent. Consider revising the policies to accommodate a wider range of group compositions."
4687," A customer left us a 1-star review: 'they get 1 star because less was not an option. was told by someone at the hospital that the steak hoagies are great. well either our opinions differ greatly on food or we just got hosed. looked up the menu online. 9.00 for a lrg angelo special. think philly cheese steak. so i ordered 2 for myself and my gf. i asked for mine with well done peppers onions and mushrooms no lettuce or tomato. i get there and the total is over 24! so i ask why. i'm told oh yeah that's the owners fault he doesn't want to update the online website so it's a little out of date. a little!?!?? two and a half dollars more is not a little. so i leave already feeling taken but hey they are big and they feel heavy so i'm still optimistic. wrong again! the sandwiches nearly fell out through the grease soaked bag and found my sandwich covered in grease swimming lettuce and tomatoes with pale mushrooms and uncooked peppers. swimming i tell you swimming in grease! if i have a heart atack i'll know why. called to complain and was pretty much told it was my fault they became greasy because i took to long to get there! and that its all the owners fault about the price. poor food poor excuses and apparently poor ownership. the next thing that should be poor is the owner because i will never eat there again.' The customer feels neutral, confusion, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'they get 1 star because less was not an option. was told by someone at the hospital that the steak hoagies are great. well either our opinions differ greatly on food or we just got hosed. looked up the menu online. 9.00 for a lrg angelo special. think philly cheese steak. so i ordered 2 for myself and my gf. i asked for mine with well done peppers onions and mushrooms no lettuce or tomato. i get there and the total is over 24! so i ask why. i'm told oh yeah that's the owners fault he doesn't want to update the online website so it's a little out of date. a little!?!?? two and a half dollars more is not a little. so i leave already feeling taken but hey they are big and they feel heavy so i'm still optimistic. wrong again! the sandwiches nearly fell out through the grease soaked bag and found my sandwich covered in grease swimming lettuce and tomatoes with pale mushrooms and uncooked peppers. swimming i tell you swimming in grease! if i have a heart atack i'll know why. called to complain and was pretty much told it was my fault they became greasy because i took to long to get there! and that its all the owners fault about the price. poor food poor excuses and apparently poor ownership. the next thing that should be poor is the owner because i will never eat there again.' The customer feels neutral, confusion, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Update the online menu accurately and regularly to avoid confusion and misleading prices. 2. Improve communication with customers about menu items, prices, and any discrepancies between online and in-store offerings. 3. Ensure that orders are prepared as requested, paying attention to specific requests such as well-done peppers, onions, and mushrooms, and avoiding unnecessary additions like lettuce and tomato. 4. Train staff to handle customer complaints effectively and empathetically, avoiding blame and offering solutions."
4608," A customer left us a 1-star review: 'long 4 hour wait and rude disrespectful miserable staff. people do not deserve to be treated like crap just because you hate your life and your job. i don't understand how the dmv has been around this long and still can't manage how to move things in the right direction on having a better system on how run things. will never be going back here to this location again.' The customer feels annoyance, disapproval, anger. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'long 4 hour wait and rude disrespectful miserable staff. people do not deserve to be treated like crap just because you hate your life and your job. i don't understand how the dmv has been around this long and still can't manage how to move things in the right direction on having a better system on how run things. will never be going back here to this location again.' The customer feels annoyance, disapproval, anger. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can take the following steps: 1. Acknowledge the customer's frustration: Respond to the review by acknowledging their negative experience, expressing empathy for the long wait and poor treatment they received, and apologizing for the inconvenience and disrespect they experienced. 2. Offer a solution: Offer a solution to make it right, such as a refund, voucher, or expedited service for their next visit. This shows that we are taking their complaint seriously and are willing to make amends."
703," A customer left us a 2-star review: 'good is great here. the service was sub par though. very surprising, but fairly unfriendly in the bar area, and very slow in the restaurant. i have been several times, and it seems like something has changed here i past visits the place was great. we will probably opt for another place next time.' The customer feels admiration, surprise, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'good is great here. the service was sub par though. very surprising, but fairly unfriendly in the bar area, and very slow in the restaurant. i have been several times, and it seems like something has changed here i past visits the place was great. we will probably opt for another place next time.' The customer feels admiration, surprise, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Friendliness: Train staff to be more welcoming and approachable, especially in the bar area. A friendly demeanor can significantly enhance the customer's overall experience. 2. Service Speed: Address the issue of slow service by improving efficiency in the kitchen and front-of-house operations. This could involve better staff scheduling, streamlining processes, or investing in equipment to reduce preparation time. 3. Consistency: Ensure that the quality of service remains consistent across all visits. This may involve regular staff training and quality checks to maintain high standards."
2780," A customer left us a 2-star review: 'i love the idea of the drive thru and the service was very friendly. but the brewed coffee decaf, black was very weak! i need a strong,bold coffee in the morning! i was looking at some of the other reviews looks like the espresso based drinks are better.' The customer feels love, approval, desire. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i love the idea of the drive thru and the service was very friendly. but the brewed coffee decaf, black was very weak! i need a strong,bold coffee in the morning! i was looking at some of the other reviews looks like the espresso based drinks are better.' The customer feels love, approval, desire. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Strengthen the decaf coffee: Investigate the current brewing process for decaf coffee and adjust it to produce a stronger, bolder flavor. This could involve adjusting the coffee-to-water ratio, using a different grind size, or using a different type of decaf coffee. 2. Highlight espresso-based drinks: Since the customer mentioned that they found positive reviews for espresso-based drinks, we could emphasize these options in our menu or in our interactions with the customer. This could help them discover drinks that better meet their preference for a strong, bold coffee."
6147," A customer left us a 1-star review: 'i took my friend here tonight as a thank you for letting me stay with her for four days. i thought with 57 reviews and a 4 star rating i couldn't go wrong. i was wrong. every roll was a giant pre made california roll topped with something else. the spicy tuna roll had chopped up tuna on top and was not spicy. my friend had to ask for a spicy sauce to go with it and the waitress explained that our spicy tuna isn't spicy . the last straw was the salmon roll which was, again, a california roll topped with baked chopped salmon. it was inedible. i couldn't understand why there were so many customers there. i wouldn't eat here again if it were free. i wish i had really listened to mar a.'s review.' The customer feels gratitude, disapproval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i took my friend here tonight as a thank you for letting me stay with her for four days. i thought with 57 reviews and a 4 star rating i couldn't go wrong. i was wrong. every roll was a giant pre made california roll topped with something else. the spicy tuna roll had chopped up tuna on top and was not spicy. my friend had to ask for a spicy sauce to go with it and the waitress explained that our spicy tuna isn't spicy . the last straw was the salmon roll which was, again, a california roll topped with baked chopped salmon. it was inedible. i couldn't understand why there were so many customers there. i wouldn't eat here again if it were free. i wish i had really listened to mar a.'s review.' The customer feels gratitude, disapproval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Acknowledge the customer's feedback and express gratitude for their review, as it provides valuable insights into areas that need improvement. 2. Address the issue of pre-made rolls by ensuring that fresh, hand-rolled sushi is prepared upon order. 3. Improve the flavor and authenticity of the spicy tuna roll by using appropriate seasoning and ingredients to achieve the desired level of spiciness. 4. Offer a variety of spicy sauces for customers who prefer a spicier dish, and make sure to communicate this option clearly to the waitstaff."
6309," A customer left us a 1-star review: 'i stayed here before, here is my second review. not so good. n nworst check in process on the strip. they should have a line like at the bank instead up walk up to any counter. n nchecked in took 1 hour. got to smoke smelling room dirty room. called front desk to switch. within 6 minutes a couple walks in on me and my guest in the room. moved to a bad room with no view. n n1. beds are way to soft. couldn't sleep had back aches. n2. 4.50 for a soda? n3. no free internet? n4. rude employees n ndo not stay here! it is by far the worst.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i stayed here before, here is my second review. not so good. n nworst check in process on the strip. they should have a line like at the bank instead up walk up to any counter. n nchecked in took 1 hour. got to smoke smelling room dirty room. called front desk to switch. within 6 minutes a couple walks in on me and my guest in the room. moved to a bad room with no view. n n1. beds are way to soft. couldn't sleep had back aches. n2. 4.50 for a soda? n3. no free internet? n4. rude employees n ndo not stay here! it is by far the worst.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Streamline the check-in process: Implement a queue system similar to a bank to reduce waiting times. 2. Room cleanliness: Enhance the cleaning process to ensure rooms are clean and free of unpleasant odors. 3. Room assignment: Improve the room assignment process to avoid assigning rooms with no view or subpar conditions. 4. Bed comfort: Upgrade the mattresses to provide a more comfortable sleeping experience and alleviate backaches."
161," A customer left us a 2-star review: 'okay, so as far as steak houses goes, texas roadhouse is at the bottom of my list. on the plus side the shrimp was pretty good, and their bread was great. that's it. nthe chicken tenders were about the same quality as chilies. and their country fried chicken and gravy was just low grade. and if you go anyway do not get the rice!! it taste like your just eating sodium. nasty nasty sodium. as my husband put it i can taste the box! n so yes if your going to choose a stake house for dinner just go to a real steak house. you will pay a 3.00 difference for much better food. noutback, lonestar, long horn. all much much better' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'okay, so as far as steak houses goes, texas roadhouse is at the bottom of my list. on the plus side the shrimp was pretty good, and their bread was great. that's it. nthe chicken tenders were about the same quality as chilies. and their country fried chicken and gravy was just low grade. and if you go anyway do not get the rice!! it taste like your just eating sodium. nasty nasty sodium. as my husband put it i can taste the box! n so yes if your going to choose a stake house for dinner just go to a real steak house. you will pay a 3.00 difference for much better food. noutback, lonestar, long horn. all much much better' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Texas Roadhouse, we could focus on enhancing the quality of our steak, chicken tenders, and country fried chicken, as well as the rice. We could aim to reduce the sodium content in our dishes, particularly the rice, to make it more palatable. Additionally, we could consider offering a wider range of options to cater to a broader taste preference, potentially positioning ourselves as a more versatile steakhouse. Lastly, we could strive to maintain a consistent level of quality across all our locations to ensure a more uniform dining experience."
3431," A customer left us a 1-star review: 'the food usually is pretty good but if you get take out, you better watch out! i used to be a nearly weekly take out customer, but over the last several months, probably 1 3 of my orders have been incorrect when ordering more the two things. mostly it's missing pieces of the order, often a full entree is forgotten but of course these items are never forgotten from your bill. ncalling back to say the order you received is incorrect is usually not met with the apologetic, 'how can we fix this' attitude however. the staff have seemed somewhat annoyed with a simple request to refund the order left out or huffy about making the missing item for to pick up again. ni always double check my take out orders now before leaving, and the staff seems annoyed i'm taking up counter space to dig through the often already leaking big. ni received no 'thank you' on a recent pick up, despite my repeated verbal gratitude, but our most recent, and likely final, take out order was an extra large mess up. i generally order the same entree for myself chicken fried rice, extra spicy and used to order this nearly weekly. as i was eating my order, i though things seemed a little off, then realized instead of chicken, i was given shrimp. i'm allergic to seafood! nwhen we called to complain, we actually had to ask for a refund. the manager was apologetic, and i understand that sometimes mistakes happen, but imperial gardens mistakes are to frequent to allow for enjoyable and confident take out.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the food usually is pretty good but if you get take out, you better watch out! i used to be a nearly weekly take out customer, but over the last several months, probably 1 3 of my orders have been incorrect when ordering more the two things. mostly it's missing pieces of the order, often a full entree is forgotten but of course these items are never forgotten from your bill. ncalling back to say the order you received is incorrect is usually not met with the apologetic, 'how can we fix this' attitude however. the staff have seemed somewhat annoyed with a simple request to refund the order left out or huffy about making the missing item for to pick up again. ni always double check my take out orders now before leaving, and the staff seems annoyed i'm taking up counter space to dig through the often already leaking big. ni received no 'thank you' on a recent pick up, despite my repeated verbal gratitude, but our most recent, and likely final, take out order was an extra large mess up. i generally order the same entree for myself chicken fried rice, extra spicy and used to order this nearly weekly. as i was eating my order, i though things seemed a little off, then realized instead of chicken, i was given shrimp. i'm allergic to seafood! nwhen we called to complain, we actually had to ask for a refund. the manager was apologetic, and i understand that sometimes mistakes happen, but imperial gardens mistakes are to frequent to allow for enjoyable and confident take out.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, the following steps can be taken: 1. Acknowledge the issue: Respond to the review by acknowledging the customer's concerns about incorrect orders and the attitude of the staff when addressing these issues. 2. Apologize sincerely: Express genuine regret for the inconvenience and frustration caused by the mistakes and the staff's response. 3. Offer a solution: Offer a solution, such as a complimentary meal or a discount on future orders, to make amends for the mistakes and show that the customer's feedback is valued."
6252," A customer left us a 1-star review: 'stay away! n nthere were so many clues that this place was going to be horrible, but seeing as how we had a restaurant.com deal, we decided to ignore our first impressions. n nwe shouldn't have. we should have ran after seeing the mile long menu, but we didn't. i guess when we also ignored the fact that they have 30 something dance parties on saturday nights, we pretty much got everything we deserved. n nwe got a sampler appetizer because its friday night and we're feeling adventurous. out came a heaping pile of fried things. nothing really had flavor and i'm honestly not sure i could distinguish between the three items the sampler was made up of. but no worries, the lack of differnce in flavors on the plate was compensated for with a million dips and sauces... none of which really corresponded with any of the fried things on our platter. it was like a pre meal puzzle. n nwe ended up just getting burgers, replacing the beef with turkey parties. collosal mistake. tasted like burnt rubber, which coincidentally was also the perfect description of the limp something's they surely considered french fries. needless to say, less than half of our meals were completed. n nbut, beyond the meal, our waiter also tried to charge us for three meals not two . besides this, she was very friendly and i can usually chalk that up to a simple mistake, but when it was pointed out to her, she acknowledged that she knew it was wrong when she printed it out, but couldn't figure out why. and, they made sure to tack on the 18 gratuity on their own... n njust an all around bad experience. luckily we had the restaurant.com deal, because paying full price for that would have been brutal. stay away folks, i know i will.' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'stay away! n nthere were so many clues that this place was going to be horrible, but seeing as how we had a restaurant.com deal, we decided to ignore our first impressions. n nwe shouldn't have. we should have ran after seeing the mile long menu, but we didn't. i guess when we also ignored the fact that they have 30 something dance parties on saturday nights, we pretty much got everything we deserved. n nwe got a sampler appetizer because its friday night and we're feeling adventurous. out came a heaping pile of fried things. nothing really had flavor and i'm honestly not sure i could distinguish between the three items the sampler was made up of. but no worries, the lack of differnce in flavors on the plate was compensated for with a million dips and sauces... none of which really corresponded with any of the fried things on our platter. it was like a pre meal puzzle. n nwe ended up just getting burgers, replacing the beef with turkey parties. collosal mistake. tasted like burnt rubber, which coincidentally was also the perfect description of the limp something's they surely considered french fries. needless to say, less than half of our meals were completed. n nbut, beyond the meal, our waiter also tried to charge us for three meals not two . besides this, she was very friendly and i can usually chalk that up to a simple mistake, but when it was pointed out to her, she acknowledged that she knew it was wrong when she printed it out, but couldn't figure out why. and, they made sure to tack on the 18 gratuity on their own... n njust an all around bad experience. luckily we had the restaurant.com deal, because paying full price for that would have been brutal. stay away folks, i know i will.' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Simplify the menu: A long menu can be overwhelming and may lead to confusion. Consider offering a selection of signature dishes that are well-prepared and flavorful. 2. Clarify event information: Make it clear on the website and in the restaurant that there are dance parties on Saturday nights. This information should be easy to find and understand. 3. Improve appetizer offerings: Offer appetizers with distinct flavors and ensure that the dips and sauces provided are appropriate for each dish."
3329," A customer left us a 2-star review: 'visiting from oc and the land of accessible and pretty good vietnamese food, i had pretty high standards for this place. with an extensive menu that had both thai and vietnamese dishes i started to get a bit worried. i agreed with jason o. that they probably had thai dishes on their menu to appeal to the general midwestern populace that wasn't so interested in vietnamese food. n nwe had the tom rang muoi shrimp with salt black pepper and the pork com tam. perhaps we didn't choose the best dishes, but the tom rang muoi tasted quite bland with the salt pepper mixture being nonexistent. there was also very little heat with the jalepenos provided. also, in my experience, tom rang muoi is traditionally prepared with the shells still being on the shrimp in order to keep more seasoning on and in the shrimp as it's being fried. this shrimp was peeled...ultimately leading to its strange texture and blandness. n nthe pork com tam we had was just a generic pork chop flavored with lemongrass and grilled. the pork was flavored nicely, but was quite overdone and ended up being a bit dry. the dish came with most of the traditional garnishes for com tam, but was missing the traditional egg pork meatloaf that disappointed me. n nall in all, ha long bay was a bit of a flop. i won't be coming back here on my visits to madison. don't let this place ruin vietnamese food for you. i'm giving this place 2 stars, one for their attempt to create a good vietnamese restaurant in madison, and the other for having such a wide variety of choices...albeit the choices that we had were greatly disappointing.' The customer feels approval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'visiting from oc and the land of accessible and pretty good vietnamese food, i had pretty high standards for this place. with an extensive menu that had both thai and vietnamese dishes i started to get a bit worried. i agreed with jason o. that they probably had thai dishes on their menu to appeal to the general midwestern populace that wasn't so interested in vietnamese food. n nwe had the tom rang muoi shrimp with salt black pepper and the pork com tam. perhaps we didn't choose the best dishes, but the tom rang muoi tasted quite bland with the salt pepper mixture being nonexistent. there was also very little heat with the jalepenos provided. also, in my experience, tom rang muoi is traditionally prepared with the shells still being on the shrimp in order to keep more seasoning on and in the shrimp as it's being fried. this shrimp was peeled...ultimately leading to its strange texture and blandness. n nthe pork com tam we had was just a generic pork chop flavored with lemongrass and grilled. the pork was flavored nicely, but was quite overdone and ended up being a bit dry. the dish came with most of the traditional garnishes for com tam, but was missing the traditional egg pork meatloaf that disappointed me. n nall in all, ha long bay was a bit of a flop. i won't be coming back here on my visits to madison. don't let this place ruin vietnamese food for you. i'm giving this place 2 stars, one for their attempt to create a good vietnamese restaurant in madison, and the other for having such a wide variety of choices...albeit the choices that we had were greatly disappointing.' The customer feels approval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Ha Long Bay, the following steps could be taken: 1. Enhance the flavor profile of the Tom Rang Muoi dish by ensuring the black pepper and salt mixture is more prominent, and consider preparing the shrimp with the shells on to maintain seasoning during frying. 2. Improve the preparation of the pork Com Tam by ensuring it is cooked to the appropriate doneness, preventing dryness. 3. Offer the traditional egg pork meatloaf garnish with the Com Tam dish to meet customer expectations."
7651," A customer left us a 3-star review: 'i really like oasis, and all their clothes are really nice....but i've found that with this store they tend to put all their effort into their window displays and not the actual store. n ndon't get me wrong, the displays are brilliant, but it's at the cost of the shop floor. it's a bit like a constant sale, always having to rummage for what you want in the right size. when you get it though, it's great. n nthe staff are really nice too, really trendy and always work the clothes well. on more than one occasion i've bought an outfit i've seen modeled on the staff. the upstairs is much better than downstairs, and their accessory area can get a bit crowded.' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i really like oasis, and all their clothes are really nice....but i've found that with this store they tend to put all their effort into their window displays and not the actual store. n ndon't get me wrong, the displays are brilliant, but it's at the cost of the shop floor. it's a bit like a constant sale, always having to rummage for what you want in the right size. when you get it though, it's great. n nthe staff are really nice too, really trendy and always work the clothes well. on more than one occasion i've bought an outfit i've seen modeled on the staff. the upstairs is much better than downstairs, and their accessory area can get a bit crowded.' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Balance store presentation: While window displays are important, ensure that the store floor is also well-maintained and organized. This will make it easier for customers to find what they are looking for. 2. Inventory management: Improve inventory management to ensure that the right sizes are available for each item. This will reduce the need for customers to rummage through the store. 3. Store layout: Consider reorganizing the store layout to make it more user-friendly."
8655," A customer left us a 3-star review: 'my husband and i went to this restaurant because we had a 100 gift certificate so we decided to go for lunch because we heard it was expensive. we had the oyster sampler which was an assortment of six different types of oysters which was really fresh and very good. then we both had the clam chowder which i thought was okay but nothing special. i had the lobster roll which was lobster salad made from the meat of the claws and other lobster extremeties on a roll. it was okay, but i wouldn't order it again. my husband had the fish and chips which was really good. the batter on the fish was so light, i wonder how they made it. all in all, it was a good meal but the price for all this was an outrageous 97 and that's not including the tip. we would never go back because it's not worth it but if you have money to blow, it's a good restaurant to try at least once.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'my husband and i went to this restaurant because we had a 100 gift certificate so we decided to go for lunch because we heard it was expensive. we had the oyster sampler which was an assortment of six different types of oysters which was really fresh and very good. then we both had the clam chowder which i thought was okay but nothing special. i had the lobster roll which was lobster salad made from the meat of the claws and other lobster extremeties on a roll. it was okay, but i wouldn't order it again. my husband had the fish and chips which was really good. the batter on the fish was so light, i wonder how they made it. all in all, it was a good meal but the price for all this was an outrageous 97 and that's not including the tip. we would never go back because it's not worth it but if you have money to blow, it's a good restaurant to try at least once.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following: 1. Offer a more competitive pricing structure, especially for high-end items like the lobster roll. 2. Enhance the presentation of the lobster roll to make it more visually appealing and justify the price. 3. Consider offering a wider variety of lobster options, such as using the tail meat, which might be more appealing to customers. 4. Improve communication about the ingredients used in dishes, as some customers may be unfamiliar with the term ""lobster extremeties."""
5889," A customer left us a 1-star review: 'the worst service and food!! we've enjoyed this restaurant in the past but this last visit was horrendous!! the restaurant was not busy and we were seated right away about 7 30pm . we ordered an artichoke dip, country fried steak, and a lobster tail. we waited over half an hour for our meal. the lobster tail was dry, which could have been a result of it sitting under the warmer too long. we told the waiter and he got the manager to come check it out. he asked what we wanted and we told him we wanted another fired up. surprisingly, he asked if we wanted more butter, as if that would have made the dry rubber lump any better. after waiting another 15 minutes, our waiter asked if the new one was better. at that point, it was a rhetorical question because we didn't get it yet. he went to check on it and promptly brought it, which probably meant that it was sitting in the window...again. we never got refills on our drinks and attention was sporadic for such a slow restaurant. the dip was ok, no artichoke flavor, and the cfs was ok also, but nothing special. the waiter was supposed to bring a box for our leftover muffin and bisquit, but he took so long that we just paid the check and left. we never even got a comp anything for our troubles. very disappointing. most likely our last visit to claim jumper.' The customer feels joy, surprise, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the worst service and food!! we've enjoyed this restaurant in the past but this last visit was horrendous!! the restaurant was not busy and we were seated right away about 7 30pm . we ordered an artichoke dip, country fried steak, and a lobster tail. we waited over half an hour for our meal. the lobster tail was dry, which could have been a result of it sitting under the warmer too long. we told the waiter and he got the manager to come check it out. he asked what we wanted and we told him we wanted another fired up. surprisingly, he asked if we wanted more butter, as if that would have made the dry rubber lump any better. after waiting another 15 minutes, our waiter asked if the new one was better. at that point, it was a rhetorical question because we didn't get it yet. he went to check on it and promptly brought it, which probably meant that it was sitting in the window...again. we never got refills on our drinks and attention was sporadic for such a slow restaurant. the dip was ok, no artichoke flavor, and the cfs was ok also, but nothing special. the waiter was supposed to bring a box for our leftover muffin and bisquit, but he took so long that we just paid the check and left. we never even got a comp anything for our troubles. very disappointing. most likely our last visit to claim jumper.' The customer feels joy, surprise, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your restaurant, consider the following steps: 1. Improve kitchen efficiency: Reduce wait times for food preparation, especially during off-peak hours. 2. Train staff on food presentation and quality: Ensure that dishes are cooked properly and presented attractively, especially for dishes like lobster tail that are prone to drying out. 3. Enhance communication between kitchen and waitstaff: Encourage clear and timely communication to address customer complaints and ensure prompt resolution. 4. Provide consistent drink refills: Ensure that waitstaff are attentive to refilling drinks regularly."
7818," A customer left us a 3-star review: 'wanted to try a different atmosphere then always at the buffets. this enticed me due to the ambience and breakfast. my husband got the short rib benedict which also had crusty hash browns with sauce and poached eggs. it was good. i ordered a lighter breakfast of more a veggie dish eggs benedict florentine. it was on english muffins and a bed of a lot of plain steamed spinach. on top was a well done poached egg that was perfectly runny and little sauce. it should have been more or i should have asked but for 17, i should not have to ask. i still added pepper and a little salt but asked for saracha. i had a cup of regular coffee that had free refills. all in all the service was good but since my meal was ok, i rate it 3 stars. our breakfast turned into an eighty dollar meal for three!!! i will not be back but at least, i tried it if it's worth it!!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'wanted to try a different atmosphere then always at the buffets. this enticed me due to the ambience and breakfast. my husband got the short rib benedict which also had crusty hash browns with sauce and poached eggs. it was good. i ordered a lighter breakfast of more a veggie dish eggs benedict florentine. it was on english muffins and a bed of a lot of plain steamed spinach. on top was a well done poached egg that was perfectly runny and little sauce. it should have been more or i should have asked but for 17, i should not have to ask. i still added pepper and a little salt but asked for saracha. i had a cup of regular coffee that had free refills. all in all the service was good but since my meal was ok, i rate it 3 stars. our breakfast turned into an eighty dollar meal for three!!! i will not be back but at least, i tried it if it's worth it!!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Enhance the presentation of vegetarian dishes: The customer felt that the Eggs Benedict Florentine was lacking in terms of flavor and appearance. To address this, consider adding more sauce or seasoning to the dish, or presenting it more attractively on the plate. 2. Provide clearer pricing information: The customer felt that the price was too high for what they received, and felt the need to ask for additional sauce. To avoid this issue, ensure that pricing is clearly displayed and that customers are informed of any additional charges for specific items or sauces."
2130," A customer left us a 2-star review: 'downtown las vegas... hmm.. not the best of places in vegas unless you're in the mood for cheap tables! n ni always come down here with the grandparents to have fun some and gamble here. i was going to rate this place a 3 even though i've never actually stayed in the hotel rooms but the customer service at the end wasn't that great. n nso for being an older casino, the look is going to be older and not as nice as the newer casinos duh, what do you expect from down town vegas . most of the employees here are fun especially the ones at the video bar, they rock! . n ni don't know why but the valet attendants always ruin the mood for me. when we left and we were all loaded up in the car, the valet attendant says you most validate your ticket very rudely. we said we have spent several hundred dollars here, and even bought some stuff from the gift shop and he didn't care and said we had to go back to the main cashier cage to get validated or else we were supposed to pay. n nso as my family waited in the car, i went to the cashier cage and noticed a do it yourself validation machine and stamped my card. oh my god, really??? anyone could get their stamp validated from inside the casino, how do they know you were even gambling? and why can't the attendant just take your word for it? but no... you have to go out of your way to go and walk inside. stupid, just stupid. n nso end of story, just get your card validated as soon as you walk in. ok thanks bye.' The customer feels disapproval, amusement, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'downtown las vegas... hmm.. not the best of places in vegas unless you're in the mood for cheap tables! n ni always come down here with the grandparents to have fun some and gamble here. i was going to rate this place a 3 even though i've never actually stayed in the hotel rooms but the customer service at the end wasn't that great. n nso for being an older casino, the look is going to be older and not as nice as the newer casinos duh, what do you expect from down town vegas . most of the employees here are fun especially the ones at the video bar, they rock! . n ni don't know why but the valet attendants always ruin the mood for me. when we left and we were all loaded up in the car, the valet attendant says you most validate your ticket very rudely. we said we have spent several hundred dollars here, and even bought some stuff from the gift shop and he didn't care and said we had to go back to the main cashier cage to get validated or else we were supposed to pay. n nso as my family waited in the car, i went to the cashier cage and noticed a do it yourself validation machine and stamped my card. oh my god, really??? anyone could get their stamp validated from inside the casino, how do they know you were even gambling? and why can't the attendant just take your word for it? but no... you have to go out of your way to go and walk inside. stupid, just stupid. n nso end of story, just get your card validated as soon as you walk in. ok thanks bye.' The customer feels disapproval, amusement, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Customer Service: Train staff to be more courteous and understanding, especially when dealing with customers who have spent a significant amount of money. 2. Valet Service: Improve the valet attendants' demeanor and ensure they are more customer-friendly, especially when customers are leaving. 3. Clear Communication: Make it clearer to customers that they need to validate their tickets upon entering the casino, and provide more accessible validation options, such as a self-service machine."
8770," A customer left us a 3-star review: 'it's fun when your adult daughter invites you to go drinking at one of her regular haunts with her and her friends. four of us went here one night while i was visiting in april and had great fun. the barmaid was very nice, though extremely busy, and the draft beer was good. i just had a couple of beers and we did a lot of talking, nothing exciting. in fact the most exciting thing happened on the way in when some dude was checking out said daughter's derriere exclaiming loudly on its attractiveness. i didn't know whether to be flattered for her or irritated. i teasingly said, hey, that's my daughter! fellow didn't have much of a sense of humor and responded, who cares? duh, i do. i was keeping an eye out for him inside but fortunately never saw him. it's been a long time since i had an altercation in a bar. hell, it's been a long time since i was in a bar.' The customer feels joy, excitement, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'it's fun when your adult daughter invites you to go drinking at one of her regular haunts with her and her friends. four of us went here one night while i was visiting in april and had great fun. the barmaid was very nice, though extremely busy, and the draft beer was good. i just had a couple of beers and we did a lot of talking, nothing exciting. in fact the most exciting thing happened on the way in when some dude was checking out said daughter's derriere exclaiming loudly on its attractiveness. i didn't know whether to be flattered for her or irritated. i teasingly said, hey, that's my daughter! fellow didn't have much of a sense of humor and responded, who cares? duh, i do. i was keeping an eye out for him inside but fortunately never saw him. it's been a long time since i had an altercation in a bar. hell, it's been a long time since i was in a bar.' The customer feels joy, excitement, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following: 1. Enhance staff training on handling inappropriate behavior: The incident with the patron checking out the customer's daughter and the subsequent response from the staff member could have been handled more professionally. Staff should be trained to address such situations promptly and respectfully. 2. Improve lighting and visibility: The customer mentioned an incident happening on the way in, which may indicate poor lighting or visibility around the establishment. Improving these aspects can help create a safer environment for all patrons. 3. Offer a more diverse selection of drinks: While the customer enjoyed the draft beer, they did not mention any other beverage options."
1180," A customer left us a 2-star review: 'i first ate at tom's about seven years ago, when i was in town house hunting before starting grad school. it was late at night, and i ordered a gyro omelette or something like that. it was good but greasy, and the same was true for the service. back then, i would have given it three or maybe even four stars. today, i'm giving it two stars. n ni agree with other reviewers that have said tom's has gone down hill. the service is slow, the waitstaff is pretty bad, and the food is flavorless, greasy, undercooked, burned, dirty, ugly, or some combination thereof. the clientele has also decreased in quality, but then again, so has the rest of the south side. n nif i'm looking for a diner, i'm heading to ritter's. no more tom's for me.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i first ate at tom's about seven years ago, when i was in town house hunting before starting grad school. it was late at night, and i ordered a gyro omelette or something like that. it was good but greasy, and the same was true for the service. back then, i would have given it three or maybe even four stars. today, i'm giving it two stars. n ni agree with other reviewers that have said tom's has gone down hill. the service is slow, the waitstaff is pretty bad, and the food is flavorless, greasy, undercooked, burned, dirty, ugly, or some combination thereof. the clientele has also decreased in quality, but then again, so has the rest of the south side. n nif i'm looking for a diner, i'm heading to ritter's. no more tom's for me.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Tom's, we can focus on the following areas: 1. Food Quality: Ensure that the food is cooked properly, with less grease, and more flavor. Consider offering a variety of options to cater to different tastes. 2. Service Speed: Improve the speed of service by training staff to work efficiently and effectively. This includes reducing wait times between ordering and receiving food. 3. Staff Training: Train staff to provide friendly, attentive, and professional service. This includes handling customer complaints and feedback effectively. 4. Cleanliness: Maintain a clean and hygienic dining environment to enhance the overall dining experience."
2989," A customer left us a 2-star review: 'this was my first time getting my nails done at the mall i only went here because my cousin i were rushing to get our nails done before i went out that night the nail salon by my house was busy with 10 ladies already waiting. as soon as we stepped in, we were looking to see if they do acrylic gel glitter nail designs but all they do there are white tips airbrush. since we were in a rush on a budget, service wasn't at all bad but we wished they'd offer more.' The customer feels desire, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this was my first time getting my nails done at the mall i only went here because my cousin i were rushing to get our nails done before i went out that night the nail salon by my house was busy with 10 ladies already waiting. as soon as we stepped in, we were looking to see if they do acrylic gel glitter nail designs but all they do there are white tips airbrush. since we were in a rush on a budget, service wasn't at all bad but we wished they'd offer more.' The customer feels desire, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Expand your service offerings: Offer a wider variety of nail designs, including acrylic gel glitter nail designs, to cater to diverse customer preferences. 2. Improve communication: Clearly display your service options, including prices, so customers can make informed decisions about their nail designs before arriving at the salon. 3. Offer flexibility: If possible, accommodate last-minute appointments to help customers who are in a rush. 4. Maintain a clean and inviting environment: A well-maintained salon can help create a positive impression and enhance the overall customer experience."
2667," A customer left us a 2-star review: 'i've experienced better, the rice had no taste, we had like 5 waiters each one would either bring you something or just ask if everything is ok. i love mexican food but being puerto rican i need my food to have flavor and spices and it was just bland.' The customer feels love, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i've experienced better, the rice had no taste, we had like 5 waiters each one would either bring you something or just ask if everything is ok. i love mexican food but being puerto rican i need my food to have flavor and spices and it was just bland.' The customer feels love, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Enhance the flavor of the Mexican dishes: Research and experiment with authentic Mexican recipes that incorporate more spices and flavors to cater to the customer's preferences as a Puerto Rican. 2. Streamline the service: Limit the number of waitstaff serving the customer to avoid confusion and ensure a more personalized experience. Train staff to anticipate customer needs and provide attentive service without being intrusive."
5135," A customer left us a 1-star review: 'worst service ever on a slow night. i'm in here now and the old bartenders are too busy staring down the cocktails tops that it took 20 min just to get service. maybe if they focused on their jobs and not the girls drinks would get made faster.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'worst service ever on a slow night. i'm in here now and the old bartenders are too busy staring down the cocktails tops that it took 20 min just to get service. maybe if they focused on their jobs and not the girls drinks would get made faster.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's frustration and apologizing for the poor service they experienced. 2. Address the specific concerns: Address the specific issues mentioned in the review, such as the long wait times and the perceived lack of focus on customers. Explain any steps being taken to address these issues, such as additional staff training or improved communication protocols. 3. Offer a solution: Offer a solution to make up for the poor experience, such as a complimentary drink or a discount on their next visit."
2913," A customer left us a 2-star review: 'this restaurant wasn't what we thought. it took 25 minutes to get at table when we had a reservation. then it took 20 minutes to be greeted by our waiter and once our order was in, we didn't get our food for an hour and a half! what is this?! the hostesses were asked to get the manager so we could notify them of the bad service and we were brushed off and the hostesses were snotty and bitchy!!! not great experience to say the least and they didn't want to care or hear our concerns. not worth it!' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this restaurant wasn't what we thought. it took 25 minutes to get at table when we had a reservation. then it took 20 minutes to be greeted by our waiter and once our order was in, we didn't get our food for an hour and a half! what is this?! the hostesses were asked to get the manager so we could notify them of the bad service and we were brushed off and the hostesses were snotty and bitchy!!! not great experience to say the least and they didn't want to care or hear our concerns. not worth it!' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Improve reservation management: Ensure that tables are ready for reservations at the specified time to reduce waiting time. 2. Faster seating: Assign a host or hostess to seat customers promptly upon arrival, even if the table is not immediately ready. 3. Timely greeting: Train waitstaff to greet customers within a few minutes of being seated, and provide water or drinks while they wait for the menu. 4. Expedite order taking: Encourage waitstaff to take orders quickly and efficiently to minimize wait time between ordering and receiving food."
8495," A customer left us a 3-star review: 'live entertainment, friendly, restroom clean, my dish was good, but my hubbies dish the meat was not seasoned at all and for a fajita they gave him a burrito flour size tortilla and took about 15 mins to bring a second one. plus hrs are posted wrong on yelp. states open from 6 am to 2 pm even though they serve breakfast, lunch and dinner.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'live entertainment, friendly, restroom clean, my dish was good, but my hubbies dish the meat was not seasoned at all and for a fajita they gave him a burrito flour size tortilla and took about 15 mins to bring a second one. plus hrs are posted wrong on yelp. states open from 6 am to 2 pm even though they serve breakfast, lunch and dinner.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Consistency in meal preparation: Ensure that all dishes, especially signature items like fajitas, are seasoned consistently to meet customer expectations. 2. Accurate portion sizes: Provide the correct portion sizes for each dish, especially for items that are traditionally served in a specific size, such as fajitas in a tortilla. 3. Timely service: Improve the speed of service, especially for dishes that require additional preparation time. Aim to deliver dishes promptly to maintain customer satisfaction."
5421," A customer left us a 1-star review: 'way too expensive! almost 3.50 for a tiny little cupcake. the vanilla has a strange flavor to it, and the chocolate isn't very good.sorry, i'm not a fan. i'll stick to my local favorite, sugarlips bakery.' The customer feels remorse, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'way too expensive! almost 3.50 for a tiny little cupcake. the vanilla has a strange flavor to it, and the chocolate isn't very good.sorry, i'm not a fan. i'll stick to my local favorite, sugarlips bakery.' The customer feels remorse, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? 1. Address the pricing concern: Offer a special discount or promotion for the customer's next purchase to show appreciation for their feedback and make the price more appealing. 2. Improve the quality of the vanilla and chocolate flavors: Investigate the cause of the strange flavor in the vanilla cupcake and make necessary adjustments to improve the taste. Similarly, enhance the quality of the chocolate used in the cupcake. 3. Personalize the customer experience: Reach out to the customer directly to apologize for their negative experience and express a desire to make it right. Offer them a complimentary cupcake of their choice to encourage them to give your bakery another chance."
1736," A customer left us a 2-star review: 'was not impressed by anything here. we sat at the bar because of the long wait for a table, fries were decent but the burger tasted like charcoal and was expensive to boot. there are far better places to get a burger in vegas!' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'was not impressed by anything here. we sat at the bar because of the long wait for a table, fries were decent but the burger tasted like charcoal and was expensive to boot. there are far better places to get a burger in vegas!' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? 1. Reduce Wait Time: Address the long wait for a table, which may have contributed to the customer's negative experience. Consider implementing a system to manage reservations more efficiently or offer incentives for waiting. 2. Improve Burger Quality: Investigate the issue with the burger tasting like charcoal. This could be due to improper cooking, seasoning, or ingredients. Ensure that the burger is cooked consistently to the customer's preference and that the quality of the ingredients is up to par. 3. Adjust Pricing: Review the pricing of your burgers to ensure they are competitive and offer good value for money."
6144," A customer left us a 1-star review: 'i have never been so disappointed at a pool in my life than my experience at this pool. i would never spend another dime here let alone recommend somebody to this topless pool. after spending 500 we were treated so poorly because a couple friends both girls were dancing on each other! they said it was inappropriate...even tho it's a 21 pool?! then when we tried to reason with with bouncer and apologize he said it was too late and kicked us out anyways!! ngo to moorea mandalay bay , the wynn topless pool, or even the artisan topless pool all are way better and more accommodating!' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i have never been so disappointed at a pool in my life than my experience at this pool. i would never spend another dime here let alone recommend somebody to this topless pool. after spending 500 we were treated so poorly because a couple friends both girls were dancing on each other! they said it was inappropriate...even tho it's a 21 pool?! then when we tried to reason with with bouncer and apologize he said it was too late and kicked us out anyways!! ngo to moorea mandalay bay , the wynn topless pool, or even the artisan topless pool all are way better and more accommodating!' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Clarify the pool rules: Make sure the rules regarding appropriate behavior are clearly communicated to all guests, especially those visiting the pool for the first time. This includes any rules about dancing or physical contact. 2. Train staff to handle situations with empathy: Train our staff to approach difficult situations with empathy and understanding, and to find a solution that is fair to all parties involved. In this case, the bouncer could have listened to the customer's explanation and attempted to find a resolution that did not involve kicking them out."
2014," A customer left us a 2-star review: 'we stayed at the hilton las vegas in the past, but don t confuse the lvh with the hilton! this is no longer the hilton!! i didn't realize this when i made my reservation on expedia my mistake . this place is smoky and run down. the first room we were given had broken curtains that would not close. i called the front desk and we were sent to another room several floors down from where we were. this room was clean, but the ceiling had a huge water stain. the carpet also had stains. we kept the do not disturb sign in our door. we didn't trust anyone going in our room. the safe was 13 a day to use!!! what??? that's ridiculous!! we went to the diner cafe place and it is way overpriced!!!! my husband and i split a 11 bacon and cheese omelet...blah! what happened to the cheap vegas prices?? not at this place! we also tried the vince neil restaurant see review..not recommended! most of the staff working this hotel and casino had no personality or seemed rude!! i ordered a drink at the bar and i was playing video poker. i noticed a bill in front of me, so i asked the bartender if my drink was comped for playing. he picked up the bill and said, don't you see? what does this say? rude!! the only reason i am giving this place a 2 star is for my winnings of 600, but we do not recommend staying here!' The customer feels realization, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'we stayed at the hilton las vegas in the past, but don t confuse the lvh with the hilton! this is no longer the hilton!! i didn't realize this when i made my reservation on expedia my mistake . this place is smoky and run down. the first room we were given had broken curtains that would not close. i called the front desk and we were sent to another room several floors down from where we were. this room was clean, but the ceiling had a huge water stain. the carpet also had stains. we kept the do not disturb sign in our door. we didn't trust anyone going in our room. the safe was 13 a day to use!!! what??? that's ridiculous!! we went to the diner cafe place and it is way overpriced!!!! my husband and i split a 11 bacon and cheese omelet...blah! what happened to the cheap vegas prices?? not at this place! we also tried the vince neil restaurant see review..not recommended! most of the staff working this hotel and casino had no personality or seemed rude!! i ordered a drink at the bar and i was playing video poker. i noticed a bill in front of me, so i asked the bartender if my drink was comped for playing. he picked up the bill and said, don't you see? what does this say? rude!! the only reason i am giving this place a 2 star is for my winnings of 600, but we do not recommend staying here!' The customer feels realization, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, the following steps could be taken: 1. Clarify the hotel's identity: Ensure that the hotel's name and branding are clearly communicated during the booking process, especially when the reservation is made through third-party platforms like Expedia. 2. Address maintenance issues: Regularly inspect and maintain the hotel's rooms, including fixing broken fixtures, cleaning carpets, and repairing water stains on ceilings. 3. Improve room assignments: Ensure that room assignments are made efficiently and that guests are not moved multiple times."
5547," A customer left us a 1-star review: 'i went there today for beer, not food, but i think it speaks wonders to the character of the staff and management and perhaps owner . i inquired beforehand how the beer was ordered and was told domestic was 10,99, import 18,99 for 6 packs. i grabbed a six pack of yuengling, and the manager or owner instructed the person with regard to something on how to ring it up. the cashier told me 18,99. i said the gentleman manager or owner said it was 10,99. he said that yuengling is an import even though it is made here . the manager owner nodded his head in agreement, and than i mentioned that not only is it not an import, but its made in potsville pennsylvania. long story short, be very wary of spending your money at this business, because i promise they are scamming the students in the neighborhood because of their ignorance. they should really be ashamed for trying to scam unsuspecting people. luckily i know better, and now you do too!' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i went there today for beer, not food, but i think it speaks wonders to the character of the staff and management and perhaps owner . i inquired beforehand how the beer was ordered and was told domestic was 10,99, import 18,99 for 6 packs. i grabbed a six pack of yuengling, and the manager or owner instructed the person with regard to something on how to ring it up. the cashier told me 18,99. i said the gentleman manager or owner said it was 10,99. he said that yuengling is an import even though it is made here . the manager owner nodded his head in agreement, and than i mentioned that not only is it not an import, but its made in potsville pennsylvania. long story short, be very wary of spending your money at this business, because i promise they are scamming the students in the neighborhood because of their ignorance. they should really be ashamed for trying to scam unsuspecting people. luckily i know better, and now you do too!' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Clarify product categorization: Ensure that our staff is well-informed about the classification of our products, especially those that are locally produced versus imported. In this case, Yuengling is a domestic beer, not an import. 2. Train staff on pricing accuracy: Provide training to our staff on pricing accuracy to avoid misunderstandings and potential disputes with customers. 3. Address customer concerns promptly: When a customer brings up an issue, such as the one mentioned in the review, it's essential to address their concerns promptly and professionally."
9671," A customer left us a 3-star review: 'this buffet is pretty good. there was a wait to get in but i made my party wait in line and i ducked out and played some nearby slot machines and won 15.00. n nwe came at the end of breakfast and the beginning of lunch so we got to try both at the breakfast price o they have really good breakfast foods...i actually preferred the breakfast food to the lunch food. i think it's harder to screw up breakfast. n nthe waitress was really prompt and kept our glasses filled up. as with all buffets there are a lot of people so sometimes you have to navigate through that and that can be annoying. i will be back here again the next time i stay at the mgm grand. i wouldn't go out of my way to eat here because there are just so many buffets at every hotel.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this buffet is pretty good. there was a wait to get in but i made my party wait in line and i ducked out and played some nearby slot machines and won 15.00. n nwe came at the end of breakfast and the beginning of lunch so we got to try both at the breakfast price o they have really good breakfast foods...i actually preferred the breakfast food to the lunch food. i think it's harder to screw up breakfast. n nthe waitress was really prompt and kept our glasses filled up. as with all buffets there are a lot of people so sometimes you have to navigate through that and that can be annoying. i will be back here again the next time i stay at the mgm grand. i wouldn't go out of my way to eat here because there are just so many buffets at every hotel.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Reduce the wait time to enter the buffet, as it seems to have been a minor inconvenience. 2. Offer a more seamless transition between breakfast and lunch service, ensuring a consistent quality of food throughout the day. 3. Consider expanding the lunch menu to match the quality and variety of the breakfast offerings, as the customer expressed a preference for breakfast foods. 4. Provide more seating or a designated area for parties to wait in line, making the experience less crowded and more comfortable."
4305," A customer left us a 1-star review: 'ugh...this buffet made me sick. i was eating my life away just fine. and then i decided to have the crab legs. big mistake. i walked back to my hotel feeling nauseated. i spent the rest of my 21st birthday in the bathroom. enough said.' The customer feels annoyance, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'ugh...this buffet made me sick. i was eating my life away just fine. and then i decided to have the crab legs. big mistake. i walked back to my hotel feeling nauseated. i spent the rest of my 21st birthday in the bathroom. enough said.' The customer feels annoyance, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can take the following steps: 1. Apologize sincerely: Acknowledge the customer's negative experience and express genuine regret for the inconvenience they faced. 2. Investigate the issue: Inquire about the specific details of the incident, such as the time and date of their visit, the name of the server, and the condition of the crab legs they consumed. 3. Offer compensation: Provide a reasonable compensation for the poor experience, such as a refund or a complimentary meal on their next visit."
5395," A customer left us a 1-star review: 'called to order because a friend had recommend it to me as something she ordered often by herself but when i called he said it had to be 25 minimum for delivery...even tough my friend has been ordering from them and it's been under 20...just disappointed they didn't even try to offer anything else. thanks for help!!!' The customer feels gratitude, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'called to order because a friend had recommend it to me as something she ordered often by herself but when i called he said it had to be 25 minimum for delivery...even tough my friend has been ordering from them and it's been under 20...just disappointed they didn't even try to offer anything else. thanks for help!!!' The customer feels gratitude, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the customer's disappointment and frustration: Respond to the review by acknowledging their disappointment with the delivery minimum requirement and apologize for any inconvenience caused. 2. Clarify the delivery policy: Explain the delivery policy in a clear and concise manner, and offer an explanation for the 25-item minimum requirement (e.g., it helps to reduce delivery costs and ensure timely delivery). 3. Offer a solution: Offer a solution to the customer's problem, such as waiving the delivery fee for smaller orders or providing them with a discount code for their next purchase."
9461," A customer left us a 3-star review: 'i had high expectations seeing as it has 4 solid stars with 181 reviews. maybe my high expectations is why we left disappointed, with 50 less in our pocket. went here for an early dinner last monday, arriving shortly after 4pm i believe when their dinner starts . the restaurant itself was nice and clean, including the bathrooms. the food, well it looked like the leftover lunch items were reheated. n nhow could i tell? the ceramic looking hot plates only had a few servings in them. and the food in it, or i should say the sauce on some of the items, had that look when a liquid sits out and cools off think gravy and it develops that skin on the surface. n nwould i go back? not for 21 a person for dinner. imo, its more worth maybe 10 15 per person for dinner.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i had high expectations seeing as it has 4 solid stars with 181 reviews. maybe my high expectations is why we left disappointed, with 50 less in our pocket. went here for an early dinner last monday, arriving shortly after 4pm i believe when their dinner starts . the restaurant itself was nice and clean, including the bathrooms. the food, well it looked like the leftover lunch items were reheated. n nhow could i tell? the ceramic looking hot plates only had a few servings in them. and the food in it, or i should say the sauce on some of the items, had that look when a liquid sits out and cools off think gravy and it develops that skin on the surface. n nwould i go back? not for 21 a person for dinner. imo, its more worth maybe 10 15 per person for dinner.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Improve food quality and presentation: Ensure that all dishes are freshly prepared and presented attractively, especially during the dinner service. This includes reheating leftover items carefully to maintain their quality. 2. Maintain consistent portion sizes: Ensure that the serving sizes are consistent and meet customer expectations, especially when offering early dinner options. 3. Communicate meal times clearly: Clearly communicate meal service times, such as when dinner starts, to avoid any confusion or disappointment for early diners. 4. Address customer feedback: Acknowledge the customer's feedback and express appreciation for their review."
2194," A customer left us a 2-star review: 'i'm teetering between 1 and 2 stars here, but maybe i'm not a true buffet aficionado. don't get wrong, not all buffets are evil. but this golden corral epitomizes everything i dislike about them. n ni went on sunday after church mistake no. 1 and was shuffled through the line where i picked up my drink. side note they have horchata as a beverage option. i descended into the masses gorging themselves on mediocre food. the crowds, the loudspeakers announcements that children needed to be accompanied by an adult at the buffets, and the waitress whose first words to me were receipt? were a huge turnoff. yep, they even check your receipt to make sure no one is pilfering mediocre food. refills are hard to come by. n nsure, they have asian food, brazilian churrasco steak, tacos, fried chicken, and every other americanized food imaginable, but is it good? not really. i tried both the brisket and the churrasco steak, both were about 50 fat! the bourbon chicken was overcooked in something more like a cheap bbq sauce. the only highlight was the yeast roll and mac n cheese. even the carrots were heavily coated with butter or oil one. blugh! people actually line up en masse for this??? n ni don't mean to moralize here, but i'd rather be pleasantly full from a quality meal than stuffed with bland, fatty foods served from a trough! enter at your own risk!' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i'm teetering between 1 and 2 stars here, but maybe i'm not a true buffet aficionado. don't get wrong, not all buffets are evil. but this golden corral epitomizes everything i dislike about them. n ni went on sunday after church mistake no. 1 and was shuffled through the line where i picked up my drink. side note they have horchata as a beverage option. i descended into the masses gorging themselves on mediocre food. the crowds, the loudspeakers announcements that children needed to be accompanied by an adult at the buffets, and the waitress whose first words to me were receipt? were a huge turnoff. yep, they even check your receipt to make sure no one is pilfering mediocre food. refills are hard to come by. n nsure, they have asian food, brazilian churrasco steak, tacos, fried chicken, and every other americanized food imaginable, but is it good? not really. i tried both the brisket and the churrasco steak, both were about 50 fat! the bourbon chicken was overcooked in something more like a cheap bbq sauce. the only highlight was the yeast roll and mac n cheese. even the carrots were heavily coated with butter or oil one. blugh! people actually line up en masse for this??? n ni don't mean to moralize here, but i'd rather be pleasantly full from a quality meal than stuffed with bland, fatty foods served from a trough! enter at your own risk!' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Golden Corral, consider the following suggestions: 1. Improve crowd management: Limit the number of customers during peak hours, or implement a reservation system to manage the flow of customers. 2. Enhance ambiance: Reduce the volume of announcements and background noise, create a more comfortable and inviting atmosphere. 3. Train staff to be more welcoming and attentive: Greet customers warmly, offer assistance, and make them feel valued. 4. Focus on food quality: Improve the taste, texture, and presentation of the food, particularly the brisket, churrasco steak, and bourbon chicken."
4168," A customer left us a 1-star review: 'i haven't been here in a year or two.. reason being is the last time i walked in with a friend and it smelled soooooo bad. it turned me off i almost thought i was pregnant! n nwell here we are and i walked in tonight and it's that same disgusting smell if they didn't wait so long to seat me i probably would have tolerated it and stayed. n nweak sauce, it was cool back in its hay day!' The customer feels disgust, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i haven't been here in a year or two.. reason being is the last time i walked in with a friend and it smelled soooooo bad. it turned me off i almost thought i was pregnant! n nwell here we are and i walked in tonight and it's that same disgusting smell if they didn't wait so long to seat me i probably would have tolerated it and stayed. n nweak sauce, it was cool back in its hay day!' The customer feels disgust, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. **Odor Management**: Investigate the source of the unpleasant smell and take immediate action to address it. This could involve cleaning carpets, upholstery, or kitchen equipment more frequently, or even replacing them if necessary. 2. **Seating Policy**: Improve the seating process to ensure customers are seated promptly upon arrival. This could help reduce the customer's frustration and improve their overall experience. 3. **Quality of Food**: Enhance the quality of the food, particularly the sauce, to match the standards of the restaurant's ""hay day""."
951," A customer left us a 2-star review: 'i moved here and saw pretty good reviews so i decided to go here. sad to say but it takes a week to make an appointment just to see the dr. and yes they accept walk ins be fail to mention that they are rude and treat you like a waste of space. their rule is that they can accept walk ins but they can only treat one symptom. i couldn't make an appointment because it took a week. when the dr saw me she was extremely rude to me and said you are lucky i am even seeing you right now, my patient had to go to the bathroom so i am in here i ended up having to go to the er after my walk in experience because they didn't treat me. n nnow i am switching doctors.' The customer feels sadness, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i moved here and saw pretty good reviews so i decided to go here. sad to say but it takes a week to make an appointment just to see the dr. and yes they accept walk ins be fail to mention that they are rude and treat you like a waste of space. their rule is that they can accept walk ins but they can only treat one symptom. i couldn't make an appointment because it took a week. when the dr saw me she was extremely rude to me and said you are lucky i am even seeing you right now, my patient had to go to the bathroom so i am in here i ended up having to go to the er after my walk in experience because they didn't treat me. n nnow i am switching doctors.' The customer feels sadness, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Appointment Scheduling: Reduce the wait time for appointments to less than a week. Offer more flexible scheduling options, including same-day appointments. 2. Communication: Clearly communicate our appointment policies, including walk-in availability and the one-symptom rule. This can be done through our website, social media, and during initial phone calls. 3. Patient Treatment: Train our staff to treat all patients with respect and kindness, regardless of the circumstances. Ensure that our doctors are aware of the importance of patient-centered care."
3149," A customer left us a 2-star review: 'stay at the hyatt for a much better hotel, breakfast included there and it's amazing. stay here cause it's on mill ave. not that nice, room is smaller than what you can get at the hyatt.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'stay at the hyatt for a much better hotel, breakfast included there and it's amazing. stay here cause it's on mill ave. not that nice, room is smaller than what you can get at the hyatt.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Offer a room upgrade: To match the size of rooms at the Hyatt, we could offer a room upgrade at no extra cost to the customer. 2. Enhance breakfast options: We could improve our breakfast offerings to better compete with the Hyatt's breakfast. This could include a wider variety of options, higher quality food, or even a buffet-style service. 3. Highlight unique features: Since the customer values being on Mill Ave, we could emphasize the unique features and attractions of our location that the Hyatt may not offer."
7203," A customer left us a 3-star review: 'we ate there twice... my dinner consisted of chicken wings about the size of sparrow wings which i ordered spicy and they were nearly bland, accompanied by onion rings, which were very good and there were plenty of them. nbreakfast... i have to thank jennie jennie 17 for her picture of the bagel and lox so that i can more easily comment on it. when this restaurant was the carson st caf u00e9, they had the same dish presented much better with a bed of lettuce for appearance and enough cream cheese for both halves of the bagel, for 3. less. the cream cheese was so chilled it was nearly impossible to spread. maybe i can overlook the increase in prices, but the presentation of both the bagel plate and chix wings... can't overlook that. my wife ordered the full house eggs, bacon, pancakes and was very satisfied. nby the way... go online, and compare this menu with another claim jumpers elsewhere in vegas there are two or three more , and you'll find that nearly every item is exactly 1. more... doesn't seem right' The customer feels gratitude, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'we ate there twice... my dinner consisted of chicken wings about the size of sparrow wings which i ordered spicy and they were nearly bland, accompanied by onion rings, which were very good and there were plenty of them. nbreakfast... i have to thank jennie jennie 17 for her picture of the bagel and lox so that i can more easily comment on it. when this restaurant was the carson st caf u00e9, they had the same dish presented much better with a bed of lettuce for appearance and enough cream cheese for both halves of the bagel, for 3. less. the cream cheese was so chilled it was nearly impossible to spread. maybe i can overlook the increase in prices, but the presentation of both the bagel plate and chix wings... can't overlook that. my wife ordered the full house eggs, bacon, pancakes and was very satisfied. nby the way... go online, and compare this menu with another claim jumpers elsewhere in vegas there are two or three more , and you'll find that nearly every item is exactly 1. more... doesn't seem right' The customer feels gratitude, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following actions: 1. Enhance the presentation of dishes, particularly the bagel and lox and chicken wings, to meet the customer's expectations. This could involve adding a bed of lettuce for the bagel plate and ensuring the chicken wings have a more noticeable spicy flavor. 2. Improve the consistency of the cream cheese served with the bagel and lox, ensuring it is at a suitable temperature for spreading. 3. Address the pricing concerns by reviewing menu items and considering adjustments to prices to be more competitive with other restaurants, particularly Claim Jumper locations in Vegas."
6425," A customer left us a 1-star review: 'just here on vacation with my family. stopped by here because they're craving asian food. ordered a burger and ate it half way through looking okay until it was literally raw beef. it wasn't rare. just literally raw. n nit was a struggle getting a refund after waiting awhile and the manager or whoever was managing that day didn't apologize. . n nthe girls were nice though, thanks. n nboba tea was awesome though.' The customer feels gratitude, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'just here on vacation with my family. stopped by here because they're craving asian food. ordered a burger and ate it half way through looking okay until it was literally raw beef. it wasn't rare. just literally raw. n nit was a struggle getting a refund after waiting awhile and the manager or whoever was managing that day didn't apologize. . n nthe girls were nice though, thanks. n nboba tea was awesome though.' The customer feels gratitude, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Ensure that all food, particularly meat dishes, are cooked thoroughly to prevent incidents of undercooked or raw food. Implement strict food safety protocols and regularly train staff on proper cooking techniques. 2. Refund Policy: Establish a clear and efficient refund policy. Make it easy for customers to receive refunds or replacements when they encounter issues with their orders. 3. Customer Service: Train staff to handle customer complaints professionally and empathetically. Acknowledge the customer's concerns, apologize for any inconvenience, and offer solutions promptly."
9923," A customer left us a 3-star review: 'super cute store and concept. the guys working the fountain area were very friendly and helpful. it was fun picking a cup and flavor. however, the gnats or fruit flies, as the employees called them, were way out of control. i can understand it might happen something because it is a sticky sweet area due to the slushies' spilling, but still! it was kind of a turn off and semi gross. i gave it three stars because if they could fix that i would say to definitely go!' The customer feels admiration, joy, amusement. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'super cute store and concept. the guys working the fountain area were very friendly and helpful. it was fun picking a cup and flavor. however, the gnats or fruit flies, as the employees called them, were way out of control. i can understand it might happen something because it is a sticky sweet area due to the slushies' spilling, but still! it was kind of a turn off and semi gross. i gave it three stars because if they could fix that i would say to definitely go!' The customer feels admiration, joy, amusement. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on addressing the issue of pests in the fountain area. Here are some steps we can take: 1. Regularly inspect and clean the fountain area to prevent the buildup of sticky residue that attracts pests. 2. Implement a pest control program to manage any infestations effectively. 3. Provide employees with training on proper food handling and sanitation practices to minimize the attraction of pests. 4. Offer customers complimentary cups and flavors to encourage them to return and provide feedback on their experience."
5515," A customer left us a 1-star review: 'do yourself a favor and save your money. this show is a joke. went with a group of friends and we were laughing the whole show. the venue mimics a basement with lights and fog. i felt really bad for the performers because they did put effort into the show and they are attractive but overall, save your money.' The customer feels caring, amusement, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'do yourself a favor and save your money. this show is a joke. went with a group of friends and we were laughing the whole show. the venue mimics a basement with lights and fog. i felt really bad for the performers because they did put effort into the show and they are attractive but overall, save your money.' The customer feels caring, amusement, joy. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Address the venue concerns: Improve the aesthetic appeal of the venue to make it more professional and less like a basement. This could include better lighting, seating, and overall ambiance. 2. Enhance the show quality: Investigate the feedback about the show being a ""joke."" This may involve reevaluating the content, structure, and pacing of the show to ensure it is engaging, entertaining, and high-quality. 3. Show appreciation for the performers: Acknowledge the effort put in by the performers and provide them with the resources and support they need to deliver a top-notch performance."
973," A customer left us a 2-star review: 'yeah...i have to agree...food is ok...but having to put up with that miserable big lady at the register just makes me never want to go back...i think she's in charge cuz her staff looks like they hate being there, and yes....a lot of flies inside.' The customer feels approval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'yeah...i have to agree...food is ok...but having to put up with that miserable big lady at the register just makes me never want to go back...i think she's in charge cuz her staff looks like they hate being there, and yes....a lot of flies inside.' The customer feels approval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Ensure the food quality is consistently high to meet customer expectations. 2. Staff Attitude: Train staff on customer service skills, emphasizing the importance of maintaining a positive and friendly demeanor. 3. Cleanliness: Address the issue of flies inside the establishment to improve the overall cleanliness and hygiene. 4. Leadership: Investigate the issue with the employee mentioned in the review. If she is indeed the manager, consider providing additional training or support to improve her leadership style and create a more positive work environment for her staff."
2918," A customer left us a 2-star review: 'watched his first show at caesars palace, las vegas on 12 26 06. liked his tv episodes but definitely not the talk show in cp, big disappointment. the opening comedian is much better. his joke contents need a lot of polishing and work on. especially we had to pay high price for it.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'watched his first show at caesars palace, las vegas on 12 26 06. liked his tv episodes but definitely not the talk show in cp, big disappointment. the opening comedian is much better. his joke contents need a lot of polishing and work on. especially we had to pay high price for it.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Acknowledge the feedback: Respond to the review, acknowledging the customer's disappointment and expressing our appreciation for their feedback. 2. Address the concerns: Explain that we value their opinion and are committed to improving the live show experience. Mention specific areas of concern, such as joke content and polishing the performance. 3. Offer a solution: Suggest a complimentary ticket to a future show, or a meet-and-greet with the performer to discuss their concerns directly. Offer a discount or refund for the original ticket purchase as a gesture of goodwill."
2983," A customer left us a 2-star review: 'theater was just okay, advertised big comfy seats and i found seats were actually uncomfortable, no bigger than any normal theater seating and actually reclined back too far. thought the soda was pricey, only offer 2 sizes, medium or large, large .25 more than medium, made more sense to get the 2 large drinks for 10 than 2 medium for 9.50! can't even begin to compare to amc esplande. will most likely not make a return visit!' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'theater was just okay, advertised big comfy seats and i found seats were actually uncomfortable, no bigger than any normal theater seating and actually reclined back too far. thought the soda was pricey, only offer 2 sizes, medium or large, large .25 more than medium, made more sense to get the 2 large drinks for 10 than 2 medium for 9.50! can't even begin to compare to amc esplande. will most likely not make a return visit!' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Address the seating issue: Investigate the comfort of the seats and make necessary adjustments to ensure they are as advertised. Consider offering a variety of seating options, including recliners, to cater to different preferences. 2. Review pricing strategy: Examine the pricing of your soda offerings and consider offering more size options, such as small, medium, large, and extra-large, to give customers a wider range of choices. 3. Compare and compete: Research competitors like AMC Esplande and aim to offer comparable or superior services."
4696," A customer left us a 1-star review: 'i am not impressed. the rooms are much smaller compared to other hotels we typically stay in. the rooms do not come with a fridge and microwave. it is 10 extra per night which are teeny tiny and smaller than my daughter play fridge and microwave. for staying 5 nights we could go buy our own microwave and take it home with us! the beds are small...we got the two doubles...which are full size beds. had i know a king with a pullout could have been an option i would have preferred that. not able to change at this point. stuck with this room for 5 days with two kids and my husband makes me cringe!!!! we may look into switching hotels for our next 4 nights!!!' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i am not impressed. the rooms are much smaller compared to other hotels we typically stay in. the rooms do not come with a fridge and microwave. it is 10 extra per night which are teeny tiny and smaller than my daughter play fridge and microwave. for staying 5 nights we could go buy our own microwave and take it home with us! the beds are small...we got the two doubles...which are full size beds. had i know a king with a pullout could have been an option i would have preferred that. not able to change at this point. stuck with this room for 5 days with two kids and my husband makes me cringe!!!! we may look into switching hotels for our next 4 nights!!!' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Acknowledge their concerns: Respond to the review by acknowledging their disappointment with the room size, lack of a fridge and microwave, and the bed size. Apologize for any inconvenience caused. 2. Offer a solution: Offer a complimentary upgrade to a larger room with a king bed and a pullout sofa, if available, for the remaining nights of their stay. Include a fridge and microwave in the room at no additional cost. 3. Provide compensation: Offer a discount or credit for future stays as a gesture of goodwill."
1053," A customer left us a 2-star review: 'this place is not good as you thought.lots of stuff are bad conditions. looks like used.clothes everywhere on the floor.bags looks like its been a year sitting there.the woman dress selection the size does not match,it really hard for you to find a good stuff. the clothes just looks like ross's clothes.i was there 3 hours.just found one pants for my dad.nothing else...what a waste time !!!!' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this place is not good as you thought.lots of stuff are bad conditions. looks like used.clothes everywhere on the floor.bags looks like its been a year sitting there.the woman dress selection the size does not match,it really hard for you to find a good stuff. the clothes just looks like ross's clothes.i was there 3 hours.just found one pants for my dad.nothing else...what a waste time !!!!' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Cleanliness: Ensure the store is clean and well-organized, with clothes neatly hung and the floor free of clutter. 2. Merchandise: Improve the selection and quality of the women's dresses, ensuring a wider range of sizes to cater to various customers. 3. Efficiency: Reduce the time it takes for customers to find suitable items. This could involve reorganizing the store layout, improving signage, or providing more helpful sales associates."
266," A customer left us a 2-star review: 'the food was ok. the highlight of the meal was the molten chocolate cake with pistachio anglaise. however, it came 20 minutes after the meal was over and it was pre ordered per their request. i understand that it was made fresh but being a chef i know they had plenty of time. what should be the restaurants bread and butter the red sauce tasted like watered down ragu. the place is also a fire hazard you can't even get to the bathroom because the tables are so jammed together. nora's used t be much better and they can do better.' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the food was ok. the highlight of the meal was the molten chocolate cake with pistachio anglaise. however, it came 20 minutes after the meal was over and it was pre ordered per their request. i understand that it was made fresh but being a chef i know they had plenty of time. what should be the restaurants bread and butter the red sauce tasted like watered down ragu. the place is also a fire hazard you can't even get to the bathroom because the tables are so jammed together. nora's used t be much better and they can do better.' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, the restaurant could address the following issues: 1. Timeliness of food delivery: Ensure that pre-ordered dishes are delivered promptly, especially when they are the highlight of the meal. This could involve improving kitchen efficiency or communication between the kitchen and the serving staff. 2. Quality of dishes: The customer specifically mentioned that the red sauce tasted like watered-down ragu. The restaurant could consider improving the recipe or sourcing better ingredients for this dish. 3. Ambiance and safety: The customer mentioned that the restaurant is a fire hazard due to the close proximity of tables."
4855," A customer left us a 1-star review: 'nothing upsets me more than seeing the owner of a restaurant belittle his employees in front of customers...this happened not once but twice when i was there two different times the owner's name is dave by the way . n nthe prices are very high. 7.99 for a blt with turkey and nothing else, no drink or sides. 2.25 to get a bagel with cream cheese. n nthe place is dirty, has fruit flies around the bagels, and has horrible music playing i never heard anything like it played in any restaurant before . n napparently they don't have much space in the kitchen because they store the fresh baked bread meaning bread right out of the oven along the wall leading to the bathroom unwrapped, just cooling on racks. gross. n ni would love to see this place reported to the health department. it is a shame, it wasn't always like this.' The customer feels annoyance, disgust, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'nothing upsets me more than seeing the owner of a restaurant belittle his employees in front of customers...this happened not once but twice when i was there two different times the owner's name is dave by the way . n nthe prices are very high. 7.99 for a blt with turkey and nothing else, no drink or sides. 2.25 to get a bagel with cream cheese. n nthe place is dirty, has fruit flies around the bagels, and has horrible music playing i never heard anything like it played in any restaurant before . n napparently they don't have much space in the kitchen because they store the fresh baked bread meaning bread right out of the oven along the wall leading to the bathroom unwrapped, just cooling on racks. gross. n ni would love to see this place reported to the health department. it is a shame, it wasn't always like this.' The customer feels annoyance, disgust, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Address the issue of the owner's behavior: It's crucial to ensure that all employees are treated with respect and dignity. We should investigate the allegations and take appropriate action if necessary, such as providing training on professional conduct or addressing the issue directly with the owner. 2. Review pricing: The customer found the prices to be high, especially for a BLT with turkey and a bagel with cream cheese. We can consider offering more affordable options or providing better value for the price by including drinks or sides with certain menu items."
2567," A customer left us a 2-star review: 'prices keep going up and up and the portion size and quality keep going down. nwe have been eating that this particular good egg for over 10 years. we have seen the place change drastically over the past 12 24 months. nthe other day i ordered 2 strawberry pancakes. they used to be the full size of the plate and very fluffy. when they came out and were 2 all around smaller and flat as a crape, i made a casual comment to the food server about the size. her answer was that most people waste them so they cut the size... but they didn't cut the price. ni ordered corned beef hash and eggs. there was like a measured spoon full of corned beef hash, what was probably one scrambled egg small, not even a jumbo and potatoes. hash was cold, eggs cold. oh well, after all, it was double stamp tuesday! nthis is just typical of what is going on there. we used to eat there a minimum of 2 3 times a week, now it is just an occasional double stamp tuesday. nin the area there are lots and lots of better places for less money, especially if you use groupon, restaurant.com or the entertainment book. non a side note, this place used to be crowded. we used to have to wait to be seated., especially on a tuesday. now the place is always empty. 7 or 8 tables occupied. maybe i am not the only one who feels this way??? nwe will probably use up our free meals from the loyalty cards and move on to the better establishments in the area. my wife says we better use them fast or they won't be worth anything!' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'prices keep going up and up and the portion size and quality keep going down. nwe have been eating that this particular good egg for over 10 years. we have seen the place change drastically over the past 12 24 months. nthe other day i ordered 2 strawberry pancakes. they used to be the full size of the plate and very fluffy. when they came out and were 2 all around smaller and flat as a crape, i made a casual comment to the food server about the size. her answer was that most people waste them so they cut the size... but they didn't cut the price. ni ordered corned beef hash and eggs. there was like a measured spoon full of corned beef hash, what was probably one scrambled egg small, not even a jumbo and potatoes. hash was cold, eggs cold. oh well, after all, it was double stamp tuesday! nthis is just typical of what is going on there. we used to eat there a minimum of 2 3 times a week, now it is just an occasional double stamp tuesday. nin the area there are lots and lots of better places for less money, especially if you use groupon, restaurant.com or the entertainment book. non a side note, this place used to be crowded. we used to have to wait to be seated., especially on a tuesday. now the place is always empty. 7 or 8 tables occupied. maybe i am not the only one who feels this way??? nwe will probably use up our free meals from the loyalty cards and move on to the better establishments in the area. my wife says we better use them fast or they won't be worth anything!' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Address the pricing concern: Examine your pricing strategy and ensure it is competitive and transparent. Communicate any changes in pricing to customers in advance. 2. Improve portion sizes: Review the recipe for the strawberry pancakes and corned beef hash to ensure they maintain their original size and quality. Consider offering larger portion sizes as an option for customers who prefer a more substantial meal. 3. Enhance food quality: Investigate the reasons for the perceived decrease in food quality, such as changes in ingredients or cooking methods. Work to restore the original quality of the dishes."
9798," A customer left us a 3-star review: 'i finally got to taste their shrimp dumpling. and it was okay. the sauce was not my favorite at all. ni'd give it the benefit of a doubt so i may try other menu and might have a different opinion. as for now, a three star rate is sufficient.' The customer feels disapproval, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i finally got to taste their shrimp dumpling. and it was okay. the sauce was not my favorite at all. ni'd give it the benefit of a doubt so i may try other menu and might have a different opinion. as for now, a three star rate is sufficient.' The customer feels disapproval, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the feedback: Respond to the review, thank the customer for their feedback, and express appreciation for their continued support. 2. Address the specific issue: In this case, the customer mentioned that they didn't enjoy the sauce on the shrimp dumpling. Offer to provide alternative sauce options or adjust the recipe based on their preference. 3. Offer a complimentary dish: To encourage the customer to try other menu items, offer a complimentary dish from a different category that they might enjoy. This could help them form a more positive opinion of our restaurant."
5389," A customer left us a 1-star review: 'i called at 6 15 to place an order for pick up. i ordered a med thin crust, a 12 inch pan and cheesy bread and they told me it would be ready in an hour. wtf? it's pizza. i go there and it was of course not ready it took 1hr and 15min to get it. the price was 48 dollars and some change. holy crap! the pan pizza just looked like a pile of crap. it was a sloppy mess. i was very dissapointed with this location as all the other i have been to have been great. i really don't get the people who will wait for hours to eat here it's not that great.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i called at 6 15 to place an order for pick up. i ordered a med thin crust, a 12 inch pan and cheesy bread and they told me it would be ready in an hour. wtf? it's pizza. i go there and it was of course not ready it took 1hr and 15min to get it. the price was 48 dollars and some change. holy crap! the pan pizza just looked like a pile of crap. it was a sloppy mess. i was very dissapointed with this location as all the other i have been to have been great. i really don't get the people who will wait for hours to eat here it's not that great.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Improve estimated pick-up times: Ensure that orders are prepared more efficiently to reduce wait times. 2. Communicate accurately: Provide accurate and realistic pick-up times to customers when they place their orders. 3. Consistency in quality: Ensure that the quality of the food remains consistent across all locations, especially the one the customer visited. 4. Competitive pricing: Review the pricing structure to ensure it is competitive and reasonable, especially for large orders. 5. Apologize and offer compensation: Acknowledge the customer's frustration and disappointment, and offer a sincere apology."
3895," A customer left us a 1-star review: 'we went with family who go here on a regular basis and were underwhelmed. while i see the appeal of the all you can eat happy hour, the rest of the experience left a lot to be desired. if all you want is a couple of drinks and a couple of small plates of free mediocre tacos then by all means, knock yourself out. n nwe wanted an actual dinner so we went to the other side of the restaurant to get a real table away from the happy hour crowd. and there we sat, with nothing but chips and salsa, for at least 25 minutes. two different servers took orders and attended to other tables within view and not one person even acknowledged our existence. when we attempted to get their attention, we were ignored. we finally got up and left and went elsewhere. based on the menu options and the quality of the food at happy hour, i'm willing to bet there are probably a dozen other mexican restaurants in the area that offer better food and service.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'we went with family who go here on a regular basis and were underwhelmed. while i see the appeal of the all you can eat happy hour, the rest of the experience left a lot to be desired. if all you want is a couple of drinks and a couple of small plates of free mediocre tacos then by all means, knock yourself out. n nwe wanted an actual dinner so we went to the other side of the restaurant to get a real table away from the happy hour crowd. and there we sat, with nothing but chips and salsa, for at least 25 minutes. two different servers took orders and attended to other tables within view and not one person even acknowledged our existence. when we attempted to get their attention, we were ignored. we finally got up and left and went elsewhere. based on the menu options and the quality of the food at happy hour, i'm willing to bet there are probably a dozen other mexican restaurants in the area that offer better food and service.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve waitstaff responsiveness: Ensure servers promptly acknowledge and attend to all tables, especially during busy hours. 2. Reduce wait time for seating: Minimize the time customers spend waiting for a table, especially when they are dining instead of participating in the happy hour. 3. Enhance food quality: Improve the quality of the food served, particularly during the all-you-can-eat happy hour, to meet customer expectations. 4. Train staff on customer service: Provide ongoing training to staff on the importance of customer service and the impact it has on customer satisfaction."
761," A customer left us a 2-star review: 'this starbucks is worthy of mention only because it moved into the lobby of the former plaza theater. the plaza is where my friends and i legally first saw r rated movies on our own. i remember seeing pulp fiction here. n notherwise, it's just a starbucks.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this starbucks is worthy of mention only because it moved into the lobby of the former plaza theater. the plaza is where my friends and i legally first saw r rated movies on our own. i remember seeing pulp fiction here. n notherwise, it's just a starbucks.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at this Starbucks location, consider incorporating elements that evoke the nostalgia of the Plaza Theater. This could include: 1. Decor: Incorporate theater-related memorabilia or design elements that pay homage to the Plaza Theater's history. 2. Ambiance: Create a more relaxed and comfortable atmosphere, perhaps by playing classic or ambient music that might have been played during the theater's heyday. 3. Community Events: Host movie nights or other events that bring back the feeling of the Plaza Theater, while still maintaining a Starbucks atmosphere."
2010," A customer left us a 2-star review: 'went here for the lunch buffet, which was only available for a short duration during summer i believe. n nit was not too expensive however there is not much to choose from, only four types of pizza were provided along with a salad bar. the salad bar was very small and only had one dressing, and the only vegetable was roman lettuce. n nthe pizza tasted alright, albeit it boggles me that they put hot dog sausages in their crust, which were very dry and tasteless. n ntheir ice cream machine didn't work' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'went here for the lunch buffet, which was only available for a short duration during summer i believe. n nit was not too expensive however there is not much to choose from, only four types of pizza were provided along with a salad bar. the salad bar was very small and only had one dressing, and the only vegetable was roman lettuce. n nthe pizza tasted alright, albeit it boggles me that they put hot dog sausages in their crust, which were very dry and tasteless. n ntheir ice cream machine didn't work' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Extend the lunch buffet duration beyond summer months to cater to a wider audience. 2. Expand the variety of food options, particularly non-pizza items, to provide more choices for customers. 3. Offer a greater selection of salads, including a variety of vegetables, and multiple salad dressings. 4. Revise the pizza menu to exclude hot dog sausages in the crust, or find a way to prepare them more appealingly. 5. Maintain and service the ice cream machine regularly to ensure it is always operational."
2342," A customer left us a 2-star review: 'came here with a large group 12 of us on a saturday around 1pm. we were seated in about 15 20 minutes which isn't bad. n nthe 2 stars essentially came from my specific dish. i ordered the country fried steak as did two other people at my table. they loved theirs, and i'm sure i would too if it didn't take me 5 minutes to cut off a piece of mine. i'm not asking for them to give each person a steak knife i'm asking you not to give me a horrible piece of meat while the other two people got the good pieces at my table. i don't understand why it would take me twice as long to chew my food as it did for me to cut it. i left the place hungry because all i ate was th strawberry, eggs, and toast that came with this dish. why i am paying so much to leave hungry? i even ate someone's leftover grilled cheese and soup.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'came here with a large group 12 of us on a saturday around 1pm. we were seated in about 15 20 minutes which isn't bad. n nthe 2 stars essentially came from my specific dish. i ordered the country fried steak as did two other people at my table. they loved theirs, and i'm sure i would too if it didn't take me 5 minutes to cut off a piece of mine. i'm not asking for them to give each person a steak knife i'm asking you not to give me a horrible piece of meat while the other two people got the good pieces at my table. i don't understand why it would take me twice as long to chew my food as it did for me to cut it. i left the place hungry because all i ate was th strawberry, eggs, and toast that came with this dish. why i am paying so much to leave hungry? i even ate someone's leftover grilled cheese and soup.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Consistency in meal preparation: Ensure that all portions of a dish are evenly cut and cooked to the same standard. This will help prevent situations where one customer receives a smaller or less appetizing portion than others. 2. Communication with the kitchen: Encourage the kitchen staff to communicate more effectively with the waitstaff about the quality and size of the dishes being served. This will help address any issues before they reach the customer. 3. Provide appropriate cutlery: Offer appropriate cutlery for dishes that require it, such as the country fried steak."
2111," A customer left us a 2-star review: 'the perfect place, if you're looking to eat like a rabbit! ni came here for the first time today for lunch to meet up with a coworker. the quality of the food was good, the workers were friendly, and the place was clean. but the amount of chicken on my salad was maybe 2ozs at most! i went back to the office still hungry and ate a pack of tuna for some protein.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the perfect place, if you're looking to eat like a rabbit! ni came here for the first time today for lunch to meet up with a coworker. the quality of the food was good, the workers were friendly, and the place was clean. but the amount of chicken on my salad was maybe 2ozs at most! i went back to the office still hungry and ate a pack of tuna for some protein.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider increasing the portion size of our salads, particularly those with chicken, to ensure customers feel satisfied after their meal. This could help address the customer's concern about feeling hungry after their visit. Additionally, we could explore offering a side or additional protein option for those who may require more than the standard portion."
6338," A customer left us a 1-star review: 'i asked a young male waiter on saturday am 07 14 to have home fries lightly browned, they came to table well done, decided to overlook this. then before finishing my plate and cofffee, i had to use the restroom, when i came back to my table a lady was clearing the table and rmoving all that was left! i used to be a regular but now i will eat somewhere else!' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i asked a young male waiter on saturday am 07 14 to have home fries lightly browned, they came to table well done, decided to overlook this. then before finishing my plate and cofffee, i had to use the restroom, when i came back to my table a lady was clearing the table and rmoving all that was left! i used to be a regular but now i will eat somewhere else!' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Communication: Ensure our staff understands and communicates the customer's specific requests accurately. In this case, the customer asked for home fries to be lightly browned, but they were served well-done. 2. Respect for Customer's Belongings: The customer felt upset when their belongings were removed from the table before they returned. To prevent this, we can train our staff to wait for customers to return before clearing their tables. 3. Attention to Detail: The customer was not able to finish their meal and coffee before their table was cleared."
6476," A customer left us a 1-star review: 'ew. n nbiggest waste of money. ever. n nthe food was crap. i thought buffets in vegas were supposed to be great. guess not. questionable. it gets one star for having a pasta bar. but really pasta? really? ew. n nit was supposed to be international, but it was all just crap. n nthe food sucked.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'ew. n nbiggest waste of money. ever. n nthe food was crap. i thought buffets in vegas were supposed to be great. guess not. questionable. it gets one star for having a pasta bar. but really pasta? really? ew. n nit was supposed to be international, but it was all just crap. n nthe food sucked.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Acknowledge their feedback: Respond to the review, acknowledging their disappointment and expressing our regret that their experience did not meet their expectations. 2. Address specific concerns: Address the specific issues they mentioned, such as the quality of the food, the variety, and the cleanliness. Offer a sincere apology and explain any steps we've taken or will take to address these concerns. 3. Offer a solution: Offer a complimentary meal or a discount on their next visit to make up for their dissatisfaction. This shows that we value their business and are willing to make things right."
1784," A customer left us a 2-star review: 'just ok. not the best sandwich i've had, not the worst. the price i paid for my sandwich was 3.50. not tooo bad i suppose. i just wish it was a little bigger. kind of about the equivalent of 6 inches or less. the bread was a bit stale tasting, hard and i bit down too hard being a bit hungry and cut the inside of my mouth a bit. kind of stung a bit. n nwas a bit dirty when i came in, wasnt too busy either, maybe someone made the mess and left and the employees haven't caught it yet. sandwich was ok, service was good, but everything could definitely improve.' The customer feels desire, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'just ok. not the best sandwich i've had, not the worst. the price i paid for my sandwich was 3.50. not tooo bad i suppose. i just wish it was a little bigger. kind of about the equivalent of 6 inches or less. the bread was a bit stale tasting, hard and i bit down too hard being a bit hungry and cut the inside of my mouth a bit. kind of stung a bit. n nwas a bit dirty when i came in, wasnt too busy either, maybe someone made the mess and left and the employees haven't caught it yet. sandwich was ok, service was good, but everything could definitely improve.' The customer feels desire, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following actions: 1. Improve the quality and freshness of the bread used for sandwiches. 2. Enlarge the size of the sandwiches to meet customer expectations. 3. Address cleanliness issues promptly to ensure a clean and welcoming environment. 4. Consider offering a lower price for larger sandwiches or a discount for regular customers. 5. Train employees on proper food handling techniques to prevent stale-tasting food. 6. Offer a complimentary beverage or dessert as a gesture of goodwill for the inconvenience caused by the stale bread and small sandwich size."
24," A customer left us a 2-star review: 'it was raining and we were in the strip district craving some seafood. we decided to stop by roland's seafood grill. n nwe were seated right away close to the bar in front of the big screen projector where the us open was playing. our orders were taken right away then we waited for 30 minutes before our meals came out. we were glad for the us open entertainment. n nmy dad order the clam chowder soup, which was chunky and bare of any clams. my mom and i shared a couple of appetizers, the calamari was great but the crab cake was just ok and a bit salty. n nservice gets 2 stars and food gets 3 stars. n noverall, this place gets a 2.5 stars. if you are caught in the rain and do not have any other choices in the strip area, stop by. i would recommend scoping out the other restaurants in the area.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'it was raining and we were in the strip district craving some seafood. we decided to stop by roland's seafood grill. n nwe were seated right away close to the bar in front of the big screen projector where the us open was playing. our orders were taken right away then we waited for 30 minutes before our meals came out. we were glad for the us open entertainment. n nmy dad order the clam chowder soup, which was chunky and bare of any clams. my mom and i shared a couple of appetizers, the calamari was great but the crab cake was just ok and a bit salty. n nservice gets 2 stars and food gets 3 stars. n noverall, this place gets a 2.5 stars. if you are caught in the rain and do not have any other choices in the strip area, stop by. i would recommend scoping out the other restaurants in the area.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Roland's Seafood Grill, we can focus on the following areas: 1. Speed up service: Reduce the waiting time for food delivery to meet customer expectations. 2. Improve food quality: Enhance the taste and presentation of dishes, particularly the clam chowder and crab cakes, to meet customer satisfaction. 3. Train staff on proper seasoning: Adjust the salt levels in dishes to ensure they are not overly salty. 4. Offer a diverse menu: Encourage customers to explore various options by offering a wider selection of dishes."
2188," A customer left us a 2-star review: 'sigh. this place could be so much better. the food to me is mediocre at best. at worst, you get a large screw on your torta and nearly break a tooth. no, i did not break my tooth. but it was close. the waitress did not seem to think this was a big deal. i did, and so did my entire party of 12. the manager came out and comped the food. i said, well, i am not paying for anything, sorry. there was a gross screw in my food. he agreed. waitress gave me a bill and i gave it back politely stating, no, i will not pay for my underwhelming martini made with tequila, my own fault for ordering . she had to go ask if this was ok. it was. very strange interaction. n n i will go here in a group bc other people want to, but never on my own. i do like the outdoor seating in the summer, though. music is def not my style but others seem to like it a lot.' The customer feels approval, remorse, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'sigh. this place could be so much better. the food to me is mediocre at best. at worst, you get a large screw on your torta and nearly break a tooth. no, i did not break my tooth. but it was close. the waitress did not seem to think this was a big deal. i did, and so did my entire party of 12. the manager came out and comped the food. i said, well, i am not paying for anything, sorry. there was a gross screw in my food. he agreed. waitress gave me a bill and i gave it back politely stating, no, i will not pay for my underwhelming martini made with tequila, my own fault for ordering . she had to go ask if this was ok. it was. very strange interaction. n n i will go here in a group bc other people want to, but never on my own. i do like the outdoor seating in the summer, though. music is def not my style but others seem to like it a lot.' The customer feels approval, remorse, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Enhance the quality of our food, ensuring it is consistently of high standard to avoid complaints about mediocrity. 2. Hygiene: Inspect food thoroughly before serving to prevent foreign objects like screws from ending up in dishes. 3. Staff Training: Train staff to handle customer complaints effectively and empathetically. The waitress should have acknowledged the customer's concern about the screw in their food and shown more concern for their safety. 4. Manager Interaction: Managers should approach customer complaints as opportunities for improvement, not just as incidents to be resolved."
6574," A customer left us a 1-star review: 'will never go again. went based off a review about this restaurant that really hyped out this place. what a let down due to the food. you can tell that this is a old restaurant with a very old clientele who are use to the old way of doing things. now don't get me wrong, i'm a strong believer of 'if ain't broke, don't fix it.' but i could totally see this place featured on fox kitchen nightmares. lets focus on the good great service, speedy food service and great wine list. nthe bad old furniture, plates, glasses, decor and horrible paint job. made me not want to eat, i was worried that i might catch something. lastly, the driest chicken, and steak me and my date ever had.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'will never go again. went based off a review about this restaurant that really hyped out this place. what a let down due to the food. you can tell that this is a old restaurant with a very old clientele who are use to the old way of doing things. now don't get me wrong, i'm a strong believer of 'if ain't broke, don't fix it.' but i could totally see this place featured on fox kitchen nightmares. lets focus on the good great service, speedy food service and great wine list. nthe bad old furniture, plates, glasses, decor and horrible paint job. made me not want to eat, i was worried that i might catch something. lastly, the driest chicken, and steak me and my date ever had.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Enhance the quality of our dishes, particularly the chicken and steak, to ensure they are not dry. This could involve improving cooking techniques, sourcing better ingredients, or consulting with a chef to revamp our menu. 2. Ambiance: Update the decor, furniture, plates, glasses, and paint job to create a more modern and inviting atmosphere. This could help alleviate the customer's concerns about the cleanliness of the restaurant. 3. Food Presentation: Pay attention to the visual appeal of our dishes. A well-presented meal can greatly enhance the dining experience."
648," A customer left us a 2-star review: 'ehhh... kind of expensive for what you get. burgers are soggy and the fries taste like they are cooked in old oil. place is kind of dirty and parking is a nightmare. nothing special here, especially for the price. 10 lunch for a burger, fries and a drink. also the dining room is pretty much standing room only for lunch. no thanks.' The customer feels annoyance, disgust, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'ehhh... kind of expensive for what you get. burgers are soggy and the fries taste like they are cooked in old oil. place is kind of dirty and parking is a nightmare. nothing special here, especially for the price. 10 lunch for a burger, fries and a drink. also the dining room is pretty much standing room only for lunch. no thanks.' The customer feels annoyance, disgust, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can address the following concerns: 1. Price: Review the pricing structure to ensure it is competitive and offers value for the quality of food and service provided. 2. Food quality: Improve the consistency of burger preparation to prevent sogginess, and ensure that fries are cooked in fresh oil. 3. Cleanliness: Enhance cleaning procedures and maintain a clean dining environment to create a more pleasant experience for customers. 4. Parking: Address parking issues by providing clear signage, offering valet service, or expanding the parking lot if possible."
4128," A customer left us a 1-star review: 'got a key lime pie from this place. it was horrid. icing was stale cake thick, crust was not even crunchy or had taste, and the key lime was weak. pie looked it it was sitting out for a day or 2.' The customer feels disgust, neutral, fear. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'got a key lime pie from this place. it was horrid. icing was stale cake thick, crust was not even crunchy or had taste, and the key lime was weak. pie looked it it was sitting out for a day or 2.' The customer feels disgust, neutral, fear. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality of the icing: Ensure that the icing is fresh and not stale, maintaining a smooth and appetizing texture. 2. Crust consistency: Improve the crust's taste, crunchiness, and evenness by using high-quality ingredients and baking techniques. 3. Key lime flavor: Enhance the key lime flavor in the pie by using fresh key limes, adjusting the recipe, or adding additional key lime zest for a more potent taste."
2960," A customer left us a 2-star review: 'i went to this restaurant on the weekend of their grand opening and was served by the manager from the location up near tucson. she was so friendly and sweet and totally wanted feedback on how the whole restaurant was. she hung out and told us stories about the original bisbee restaurant. needless to say, we wanted to come back! today, i went back with a party of 6 last time it was a party of 3 . i asked the hostess how long the wait was realistically going to be since i know the restaurant industry. she said 20 25 minutes. they then proceeded to sit every small party that came after us instead of waiting to put together a 4 top with a 2 top. the wait ended up being an hour and it didn't seem like their was a manager in charge really taking charge of the long wait they had in front of their store, especially since it was sunday. i was so bummed out that i couldn't show my family in town this delicious restaurant because of their lack of organization that a restaurant needs.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i went to this restaurant on the weekend of their grand opening and was served by the manager from the location up near tucson. she was so friendly and sweet and totally wanted feedback on how the whole restaurant was. she hung out and told us stories about the original bisbee restaurant. needless to say, we wanted to come back! today, i went back with a party of 6 last time it was a party of 3 . i asked the hostess how long the wait was realistically going to be since i know the restaurant industry. she said 20 25 minutes. they then proceeded to sit every small party that came after us instead of waiting to put together a 4 top with a 2 top. the wait ended up being an hour and it didn't seem like their was a manager in charge really taking charge of the long wait they had in front of their store, especially since it was sunday. i was so bummed out that i couldn't show my family in town this delicious restaurant because of their lack of organization that a restaurant needs.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Consistent Service: Ensure that the level of service provided during the grand opening is maintained consistently across all locations and days of the week. 2. Accurate Wait Estimates: Improve the accuracy of wait time estimates provided by the hostess. This can be achieved by better staff training and more efficient management of reservations and seating. 3. Prioritizing Larger Parties: Give priority to larger parties when seating, as they often have a longer wait and their presence can contribute more to the restaurant's revenue."
6813," A customer left us a 3-star review: 'my experience here left me willing to try it again, though it didn't live up to expectations. n ni came in by myself at dinner time. i was promptly seated and provided with chips. the server was by herself handling the entire dining room and bar at supper, and as a solo diner, i was last priority. it took me all of two minutes to choose what i wanted a single taco but it took fifteen minutes for my order to be taken. if i hadn't been given the chips, i would have given up and left. in the meantime, i saw people who came in after me get complete service because they ordered drinks. n nthe chips were excellent very fresh. i like the salsa bar but the lighting was poor back there so it was hard to see what was what. n nfinally a male server joined her and he took my order. my aztec chicken tinga taco came out about five minutes later. it was excellent. the chicken was very tender and tasty. just the right about of spice. it only took about five minutes to catch the server's eye and soon enough i was on my way.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'my experience here left me willing to try it again, though it didn't live up to expectations. n ni came in by myself at dinner time. i was promptly seated and provided with chips. the server was by herself handling the entire dining room and bar at supper, and as a solo diner, i was last priority. it took me all of two minutes to choose what i wanted a single taco but it took fifteen minutes for my order to be taken. if i hadn't been given the chips, i would have given up and left. in the meantime, i saw people who came in after me get complete service because they ordered drinks. n nthe chips were excellent very fresh. i like the salsa bar but the lighting was poor back there so it was hard to see what was what. n nfinally a male server joined her and he took my order. my aztec chicken tinga taco came out about five minutes later. it was excellent. the chicken was very tender and tasty. just the right about of spice. it only took about five minutes to catch the server's eye and soon enough i was on my way.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following: 1. Staffing: Ensure that the dining room and bar are adequately staffed during peak hours, especially during dinner time. This will help reduce the workload for individual servers and ensure that all customers receive prompt attention. 2. Prioritization: As a solo diner, the customer should be a priority, not an afterthought. Servers should be trained to recognize and prioritize single diners to ensure a more personalized and efficient service. 3. Communication: Improve communication between servers, especially during busy periods. This will help ensure that orders are taken promptly and efficiently, regardless of the number of servers on duty."
159," A customer left us a 2-star review: 'besides bad food at planet dailies, i enjoyed my stay at ph last time. that was why i suggested my family to stay there this time. however, it was a disappointment. was it because of spring break and the crowd? the bath tub in our room was not clean. my sister saw floating grey particles before she entered the tub. yeah, that was gross. i asked house keeping to clean the tub but apparently the person who answered the phone did not understand the word tub . i repeated 5 time please send someone to clean the bath tub and all i got was what? really?' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'besides bad food at planet dailies, i enjoyed my stay at ph last time. that was why i suggested my family to stay there this time. however, it was a disappointment. was it because of spring break and the crowd? the bath tub in our room was not clean. my sister saw floating grey particles before she entered the tub. yeah, that was gross. i asked house keeping to clean the tub but apparently the person who answered the phone did not understand the word tub . i repeated 5 time please send someone to clean the bath tub and all i got was what? really?' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's disappointment and expressing empathy for their experience. 2. Address the problem: Assure the customer that we take their concerns seriously and will take immediate action to clean the bath tub in question. Offer a solution, such as sending a housekeeping team to clean the tub or providing a new room if necessary. 3. Apologize: Apologize for the inconvenience caused and any misunderstandings that may have occurred during the communication with the housekeeping department."
5768," A customer left us a 1-star review: 'if you are watching sports and not betting horses, the stars may be higher. let's talk about horse race betting. most sportsbooks have a half half split. one half of the room is horses, the other half is sporting events. on each side, they show one of the hot games or the current race on the big screen. why are we watching the red sox in may on the horse racing side? the guys behind the counter have no clue how to interact with horse players, and do not know the lingo. that may be because they look like they turned 21 yesterday. never again.' The customer feels neutral, confusion, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'if you are watching sports and not betting horses, the stars may be higher. let's talk about horse race betting. most sportsbooks have a half half split. one half of the room is horses, the other half is sporting events. on each side, they show one of the hot games or the current race on the big screen. why are we watching the red sox in may on the horse racing side? the guys behind the counter have no clue how to interact with horse players, and do not know the lingo. that may be because they look like they turned 21 yesterday. never again.' The customer feels neutral, confusion, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. **Educate Staff**: Provide training for staff on horse racing, its terminology, and betting strategies. This will help them engage more effectively with horse racing customers. 2. **Appropriate Content**: Ensure that the content displayed on the screens is relevant to the side of the room the customer is in. For sports fans, show sports events, and for horse racing fans, show horse races. 3. **Age Appropriate Environment**: While it's important to hire young staff for their energy and enthusiasm, they should also be knowledgeable and professional."
1697," A customer left us a 2-star review: 'this used to be one of my favorite thai restaurants until my most recent experience a couple months ago... n ndo not under any circumstance ever ever ever order the fish cakes appetizer. n nplease take my advice and you will thank me later. n nthese fish cakes sounded so delicious on the menu but when they came out, it was a whole different story... when i think of fish cakes, crab cakes, etc, i think of fluffy, flavorful, tender, puffy, etc. these things were small, rubbery, highly compacted little discs of who knows what. they looked disgusting and the taste was one hundred times worse than the appearance. they tasted like what i imagine pledge tastes like. yes the cleaning solution, pledge. what we were brought was so highly unacceptable to be served anywhere. it was like something that would be featured on an episode of kitchen nightmares. i lost all respect for this restaurant after this experience...even though my entree tasted fine. i don't think i will be back.' The customer feels disgust, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this used to be one of my favorite thai restaurants until my most recent experience a couple months ago... n ndo not under any circumstance ever ever ever order the fish cakes appetizer. n nplease take my advice and you will thank me later. n nthese fish cakes sounded so delicious on the menu but when they came out, it was a whole different story... when i think of fish cakes, crab cakes, etc, i think of fluffy, flavorful, tender, puffy, etc. these things were small, rubbery, highly compacted little discs of who knows what. they looked disgusting and the taste was one hundred times worse than the appearance. they tasted like what i imagine pledge tastes like. yes the cleaning solution, pledge. what we were brought was so highly unacceptable to be served anywhere. it was like something that would be featured on an episode of kitchen nightmares. i lost all respect for this restaurant after this experience...even though my entree tasted fine. i don't think i will be back.' The customer feels disgust, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the complaint: Respond to the review, acknowledging the customer's disappointment with the fish cakes and expressing empathy for their experience. 2. Apologize sincerely: Offer a genuine apology for the poor quality of the fish cakes and any negative impact it may have had on their overall dining experience. 3. Investigate the issue: Inquire about the specific location and date of the visit to determine if there was an isolated incident or if there is a recurring issue with the fish cakes."
3960," A customer left us a 1-star review: 'i have to say i came in here for the first time it took forever to get a server over to me then after a ton of dirty looks from female servers my chicken came and it was dry dry dry even trying to cut boneless chicken with a knife was hard nthey clearly gave me chicken that had been done for quite some time i guess i'm not ugly enough nthe atmosphere is dull boring low music dark it's a friday and this place sux totally i won't b coming back' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i have to say i came in here for the first time it took forever to get a server over to me then after a ton of dirty looks from female servers my chicken came and it was dry dry dry even trying to cut boneless chicken with a knife was hard nthey clearly gave me chicken that had been done for quite some time i guess i'm not ugly enough nthe atmosphere is dull boring low music dark it's a friday and this place sux totally i won't b coming back' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Speed of Service: Address the delay in service by ensuring servers are more prompt in attending to customers. 2. Staff Training: Train staff to handle customer complaints in a professional and empathetic manner, avoiding any appearance of disapproval or annoyance. 3. Food Quality: Improve the quality of the chicken, ensuring it is cooked properly and remains moist. 4. Atmosphere: Enhance the ambiance by increasing the volume of music, brightening the lighting, and creating a more inviting environment."
5380," A customer left us a 1-star review: 'you would think for the price you pay here, you would get at the very least good, decent service. n ntook the groom and the groomsmen to this fancy place trying to have a memorable experience. bad decision! n nwaiter was slow, service was slow, food was slow. n nwhen i tried to complain to the manager on duty, tyler, he didn't even have the decency to look like he was even interested in what i had to say. ni'm not typically the type to complain, i'm quite easy going when it comes to restaurant services, but the horrible service and bad experience we were having prompted me to talk to the manager. n non top of the bad service, the steaks were not that great! i've had better elsewhere... n nyou are essentially paying for crap service and crap food if you go here...avoid.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'you would think for the price you pay here, you would get at the very least good, decent service. n ntook the groom and the groomsmen to this fancy place trying to have a memorable experience. bad decision! n nwaiter was slow, service was slow, food was slow. n nwhen i tried to complain to the manager on duty, tyler, he didn't even have the decency to look like he was even interested in what i had to say. ni'm not typically the type to complain, i'm quite easy going when it comes to restaurant services, but the horrible service and bad experience we were having prompted me to talk to the manager. n non top of the bad service, the steaks were not that great! i've had better elsewhere... n nyou are essentially paying for crap service and crap food if you go here...avoid.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve Service Speed: Ensure that our waitstaff are attentive and prompt in serving customers, minimizing wait times for orders and refills. 2. Enhance Food Quality: Upgrade the quality of our steaks and other menu items to meet or exceed customer expectations, aiming for a consistent level of excellence. 3. Empower Staff to Address Complaints: Provide training for staff members to handle customer complaints effectively, with empathy and a willingness to find solutions. This includes Tyler, the manager on duty, who should be more approachable and responsive when customers express concerns."
299," A customer left us a 2-star review: 'i really wanted to like b and b. unfortunately, i cannot give it a good review. of all the dishes we ordered, i loved the grilled octopus. by husband got a seafood dish similar to cioppino and my friend got the bolognese. we also had a salad. i can't remember what my friend's husband had. these were all ok, but not exceptional. the worst thing we ordered was the foie gras ravioli with a balsamic glaze. this was on the price fix menu, but our lovely waitress, trina i think from napa agreed to bring it to me for my entree. what i got was i inedible. more like a balsamic soup. the balsamic overpowered everything! our waitress took it off the bill, but the corking charge for our magnum of wine was 75! i'm sorry, but that is ridiculous! also, it was my friend's and my birthdays but nothing was done about that? why ask if it's a special occasion if you don't plan to do anything about it? i read that other reviewers said they were served some complimentary desserts, we got nothing. we dine at fine restaurants all the time, and i consider myself to be a bit of a foodie, but b and b ristorante was very disappointing! i must say, i have eaten at babbo in new york, and loved it.' The customer feels love, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i really wanted to like b and b. unfortunately, i cannot give it a good review. of all the dishes we ordered, i loved the grilled octopus. by husband got a seafood dish similar to cioppino and my friend got the bolognese. we also had a salad. i can't remember what my friend's husband had. these were all ok, but not exceptional. the worst thing we ordered was the foie gras ravioli with a balsamic glaze. this was on the price fix menu, but our lovely waitress, trina i think from napa agreed to bring it to me for my entree. what i got was i inedible. more like a balsamic soup. the balsamic overpowered everything! our waitress took it off the bill, but the corking charge for our magnum of wine was 75! i'm sorry, but that is ridiculous! also, it was my friend's and my birthdays but nothing was done about that? why ask if it's a special occasion if you don't plan to do anything about it? i read that other reviewers said they were served some complimentary desserts, we got nothing. we dine at fine restaurants all the time, and i consider myself to be a bit of a foodie, but b and b ristorante was very disappointing! i must say, i have eaten at babbo in new york, and loved it.' The customer feels love, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at B & B Ristorante, consider the following steps: 1. Address the Foie Gras Ravioli issue: Investigate the quality control of the dish, particularly the balsamic glaze, to ensure it doesn't overpower the dish in the future. Offer a complimentary dessert or another dish to make up for the poor experience. 2. Improve communication about special occasions: If a customer mentions it's a special occasion, such as a birthday, ensure that the kitchen and service team are aware and take appropriate steps to make the customer feel valued, such as offering a complimentary dessert or acknowledgment during the meal."
2894," A customer left us a 2-star review: 'i definitely wanted this place to be better than it was. the japanese tapas items weren't bad, but everything was pretty lacklustre, over all. i had the gyoza dumplings, which were decent, and the spicy chicken on rice, which was a big disappointment in terms of spice and flavouring. as far as the decor, the rear of the restaurant is lovely and a nice place to sit if you're in a group, but up front it's all leftover diner pieces.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i definitely wanted this place to be better than it was. the japanese tapas items weren't bad, but everything was pretty lacklustre, over all. i had the gyoza dumplings, which were decent, and the spicy chicken on rice, which was a big disappointment in terms of spice and flavouring. as far as the decor, the rear of the restaurant is lovely and a nice place to sit if you're in a group, but up front it's all leftover diner pieces.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Enhance the flavors and spices in our dishes, particularly the spicy chicken on rice, to meet customer expectations. 2. Consistently check and adjust the seasoning of our dishes to ensure they are flavorful and spicy as described. 3. Improve the ambiance of the front area of the restaurant to match the quality of the rear. This could involve updating the decor or furniture. 4. Provide better communication about the menu, such as clearly stating the level of spiciness for each dish, to manage customer expectations."
5472," A customer left us a 1-star review: 'a married man drives up in a shiny mercedes benz, he's dressed nice, and ready to unwind from a hard day at work. he walks right in and directly to the left he knows where he's going to a booth to watch an adult movie. he selects which one he wants to see and puts his money in. this is what we call an adult arcade? he's playing monkey balls, the adult version. nthe other people walking in, just think its a sex shop...lube, adult toys, leather, and videos. i went in there with my boyfriend one time, and that was the last time. this place gave me the creeps. walking around the arcade and knowing that there wasn't just one person in the booths... guess they were just playing a two player fighting game...i try to keep thinking that to myself...remembering it is just an adult arcade and shoppe. if you're going there for the innocent thrill of buying items to make your love life better...you're in the right place. just don't play in the arcade...it's not the kind you're used to as a kid lol. and of course you can't go in without buying something...i bought a key chain. p' The customer feels neutral, approval, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'a married man drives up in a shiny mercedes benz, he's dressed nice, and ready to unwind from a hard day at work. he walks right in and directly to the left he knows where he's going to a booth to watch an adult movie. he selects which one he wants to see and puts his money in. this is what we call an adult arcade? he's playing monkey balls, the adult version. nthe other people walking in, just think its a sex shop...lube, adult toys, leather, and videos. i went in there with my boyfriend one time, and that was the last time. this place gave me the creeps. walking around the arcade and knowing that there wasn't just one person in the booths... guess they were just playing a two player fighting game...i try to keep thinking that to myself...remembering it is just an adult arcade and shoppe. if you're going there for the innocent thrill of buying items to make your love life better...you're in the right place. just don't play in the arcade...it's not the kind you're used to as a kid lol. and of course you can't go in without buying something...i bought a key chain. p' The customer feels neutral, approval, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, it would be beneficial to: 1. Clarify the nature of the business: Make it clearer that the establishment is an adult arcade and shop, not a sex shop. This could be done through more explicit signage, a detailed website, or clearer communication with customers about the nature of the business. 2. Improve the atmosphere: The customer mentions feeling uncomfortable and creepy. To address this, consider implementing a cleaner, more inviting atmosphere, perhaps with better lighting, seating, and decor. 3. Provide better guidance: The customer seems confused about the purpose of the arcade games."
6603," A customer left us a 1-star review: 'we will never go there again. we had a groupon expiring on the day we went. we did not look at the fine print saying it is only good for dinner. well, the waitress did not mention it it us until we were finished with our meal, even though we gave her the groupon. we asked her if she would asked the manager if he would bend the rule a little or extend it until next time.....he she said no. we were informed that the monetary value of the groupon was still good. all this said......sometimes a little friendliness goes a long way. we don't feel like we want to go back even though we still have the groupon value. we would have come back for sure but under these circumstances we will not be back ever. there are a lot of restaurants in the city and if this place does not want the business, so be it......others will.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'we will never go there again. we had a groupon expiring on the day we went. we did not look at the fine print saying it is only good for dinner. well, the waitress did not mention it it us until we were finished with our meal, even though we gave her the groupon. we asked her if she would asked the manager if he would bend the rule a little or extend it until next time.....he she said no. we were informed that the monetary value of the groupon was still good. all this said......sometimes a little friendliness goes a long way. we don't feel like we want to go back even though we still have the groupon value. we would have come back for sure but under these circumstances we will not be back ever. there are a lot of restaurants in the city and if this place does not want the business, so be it......others will.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, the following steps could be taken: 1. Train staff to thoroughly review and understand the terms and conditions of any promotions or discounts, such as Groupon deals, and to clearly communicate these terms to customers. 2. Make it a priority to check and verify any promotional materials presented by customers, even if they appear to be familiar with the establishment. 3. Be more proactive in offering solutions to customers who encounter issues, such as extending the validity of a Groupon or offering a discount on a future visit to make up for the inconvenience."
4353," A customer left us a 1-star review: 'if you need help with chemicals these guys are great.... however to buy anything else takes a ridiculous amount of time! they should really have a separate checkout for other pool items and a designated checkout for people bringing in their pool water for testing. we have been waiting in line here today for 40 minutes to buy 2 items.....' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'if you need help with chemicals these guys are great.... however to buy anything else takes a ridiculous amount of time! they should really have a separate checkout for other pool items and a designated checkout for people bringing in their pool water for testing. we have been waiting in line here today for 40 minutes to buy 2 items.....' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider implementing separate checkout lines for pool water testing and general pool items. This should reduce wait times for customers who are only purchasing general items. Additionally, consider creating a more efficient checkout process overall to minimize wait times for all customers. Lastly, consider offering online ordering and pickup options to further streamline the shopping experience."
2265," A customer left us a 2-star review: 'if it wasn't for the people whom are gambling there foreclosure rent money in the casino, i think this casino would be closed down recently station casino sold this casino for a reason ...the senior citizen community sun city is so close to this casino it my's well be attached as there homes and banks, and individuals cashing social security checks...just when you thought sun city aliante was flat broke somehow they keep coming lured by food buffets which isn't bad...the movie theaters are nice, dealers in the casino have major attitudes no tips in this casino ... n nkeep the casinos on the strip where they belong! put a park there instead. even a senior event center!' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'if it wasn't for the people whom are gambling there foreclosure rent money in the casino, i think this casino would be closed down recently station casino sold this casino for a reason ...the senior citizen community sun city is so close to this casino it my's well be attached as there homes and banks, and individuals cashing social security checks...just when you thought sun city aliante was flat broke somehow they keep coming lured by food buffets which isn't bad...the movie theaters are nice, dealers in the casino have major attitudes no tips in this casino ... n nkeep the casinos on the strip where they belong! put a park there instead. even a senior event center!' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on the following areas: 1. Address the attitude issue: Train our dealers to provide friendly and helpful service, and encourage tipping by offering incentives or improving the overall gaming experience. 2. Enhance the dining options: Offer a more diverse selection of dining options, including healthier and more affordable options, to cater to a wider range of preferences. 3. Improve the entertainment offerings: Offer a variety of entertainment options, such as live music, comedy shows, or cultural events, to attract a broader audience and create a more enjoyable atmosphere."
8125," A customer left us a 3-star review: 'i had discovered this place online before coming to montreal and it was also recommended to me by a friend. needless to say, i was excited to try the coffee at pikolo! in the end, i was a bit disappointed. my macchiato was alright, though did not live up to the hype. good for a coffee if you're in the area, though not worth a special trip.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i had discovered this place online before coming to montreal and it was also recommended to me by a friend. needless to say, i was excited to try the coffee at pikolo! in the end, i was a bit disappointed. my macchiato was alright, though did not live up to the hype. good for a coffee if you're in the area, though not worth a special trip.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Pikolo, consider the following actions: 1. Consistency: Ensure that all drinks, especially signature items like the macchiato, are prepared consistently to meet customer expectations and live up to the hype. 2. Training: Provide ongoing training for baristas to enhance their skills and knowledge, focusing on the art of coffee-making and customer service. 3. Communication: Clearly communicate the unique aspects of your coffee offerings, so customers have realistic expectations and understand what sets Pikolo apart from other coffee shops. 4. Personalization: Offer personalized recommendations based on the customer's preferences to create a more tailored experience."
8041," A customer left us a 3-star review: 'i am a big fan of tapas. i think the ability to try all those different flavors and cooking techniques is wonderful. i went to this restaurant while waiting for a show. here is a rundown of the things i tried. ahi tuna w molecular raspberry, chicken skewer, beef and cheese, lamb chop, mushroom soup, avocado tuna cannoli, serrano ham, brava potatoes and the santiago's cake. most of it was pretty good with the exception of the texture of the avocado tuna cannoli and the watery soup. i felt the texture was a little too soft and slippery for me. one thing of note was that santiago's cake. i would go back to this restaurant just for this cake. i will go back to this restaurant for this cake. n nthe santiago's cake was a great flashback of something i loved in my childhood but the rest was not as exciting as it looked on the menu. overall a pleasant experience with nice decor and staff.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i am a big fan of tapas. i think the ability to try all those different flavors and cooking techniques is wonderful. i went to this restaurant while waiting for a show. here is a rundown of the things i tried. ahi tuna w molecular raspberry, chicken skewer, beef and cheese, lamb chop, mushroom soup, avocado tuna cannoli, serrano ham, brava potatoes and the santiago's cake. most of it was pretty good with the exception of the texture of the avocado tuna cannoli and the watery soup. i felt the texture was a little too soft and slippery for me. one thing of note was that santiago's cake. i would go back to this restaurant just for this cake. i will go back to this restaurant for this cake. n nthe santiago's cake was a great flashback of something i loved in my childhood but the rest was not as exciting as it looked on the menu. overall a pleasant experience with nice decor and staff.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Avocado Tuna Cannoli: Address the texture issue by ensuring the filling is more firm and less slippery. This could be achieved by adjusting the recipe or preparation method. 2. Mushroom Soup: Improve the consistency of the soup to make it less watery and more flavorful. 3. Enhance the presentation of dishes: While the customer enjoyed the variety of dishes, they felt that some dishes did not live up to their expectations based on the menu. We can work on making our dishes more visually appealing to match the descriptions on the menu."
396," A customer left us a 2-star review: 'got us right to a table but the service was awful and they ran out of complementary breadsticks? we ordered 3 large pizzas and i assume you make you're breadsticks from pizza dough. pizza took forever even if it did taste good. not good as ny but ok. won't be back.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'got us right to a table but the service was awful and they ran out of complementary breadsticks? we ordered 3 large pizzas and i assume you make you're breadsticks from pizza dough. pizza took forever even if it did taste good. not good as ny but ok. won't be back.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve Service Quality: Train staff to provide friendly, attentive, and efficient service. This includes seating customers promptly, checking on them regularly, and addressing any concerns promptly and professionally. 2. Manage Expectations: Clearly communicate wait times for seating and food, especially during peak hours. This can help manage customer expectations and reduce frustration. 3. Consistency in Food Quality: Ensure that food is consistently prepared and presented well, meeting or exceeding customer expectations. This includes maintaining a consistent supply of complementary items like breadsticks."
2738," A customer left us a 2-star review: 'although slow and not terribly attentive nobody even there to greet us, we had to wait almost 5 minutes despite no line up and available tablea the service was decent and polite. we had the blooming onion which was good but the rest of the meal was mediocre. nothing special about the mac n'cheese burger, which lacked flavour and was difficult to eat. the ribs were good but nothing more. the chicken was dry and also lacked flavour. in short, it was worth it to try out something new, but with all the choice out there, and the average less than average food we won't be going back.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'although slow and not terribly attentive nobody even there to greet us, we had to wait almost 5 minutes despite no line up and available tablea the service was decent and polite. we had the blooming onion which was good but the rest of the meal was mediocre. nothing special about the mac n'cheese burger, which lacked flavour and was difficult to eat. the ribs were good but nothing more. the chicken was dry and also lacked flavour. in short, it was worth it to try out something new, but with all the choice out there, and the average less than average food we won't be going back.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve speed and attentiveness: Train staff to acknowledge customers promptly upon arrival and expedite service without compromising quality. 2. Enhance greeting: Implement a policy for staff to greet customers warmly and make them feel welcome. 3. Seating: Ensure tables are ready for customers as soon as they arrive, even if there is no line-up. 4. Food quality and presentation: Work on improving the taste and flavor of menu items, particularly the mac n'cheese burger and chicken dishes."
4042," A customer left us a 1-star review: 'got some take out from there based on the reviews on this site. quite expensive and very low quality, like what one would expect from the crummy delivery places around here but not delivered and costing as much a a nice meal other places. i usually think the 'good' chinese places have decent hot and sour soup, this stuff was the thick inedible slop straight out of a cheap buffet. n ni dunno if i was expecting too much but this certainly did not deliver.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'got some take out from there based on the reviews on this site. quite expensive and very low quality, like what one would expect from the crummy delivery places around here but not delivered and costing as much a a nice meal other places. i usually think the 'good' chinese places have decent hot and sour soup, this stuff was the thick inedible slop straight out of a cheap buffet. n ni dunno if i was expecting too much but this certainly did not deliver.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can take the following steps: 1. Acknowledge their feedback: Respond to the review promptly, acknowledging their disappointment and expressing regret that their experience did not meet their expectations. 2. Offer a solution: Apologize for the poor quality of the food and offer a complimentary meal or discount on their next order as a gesture of goodwill. 3. Address the issue: Investigate the cause of the low quality food, whether it was a one-time issue or a systemic problem. If it was a one-time issue, assure the customer that steps have been taken to prevent it from happening again."
9459," A customer left us a 3-star review: 'it had been some time since i'd been to joe's, and it was due to convenience. seeing as my job is now in the area, well, i get to visit this tasty pizza joint during lunch. having said that, i've been here for lunch and they have a pretty quick turnaround on orders. i order the lunch special which is two slices of pre baked pizza with a small beverage note the pre baked pizza is baked that same day and reheated in the oven when the order is made plus a side salad and it comes to about 8.50. considering how large these slices are and the fact that the soda fountain is available for free refills, this is pretty budget friendly. i also thoroughly appreciate that there's garlic powder on the tables to add to your pizza, salads, or whatever else you may order. all in all, an a ok place.' The customer feels neutral, joy, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'it had been some time since i'd been to joe's, and it was due to convenience. seeing as my job is now in the area, well, i get to visit this tasty pizza joint during lunch. having said that, i've been here for lunch and they have a pretty quick turnaround on orders. i order the lunch special which is two slices of pre baked pizza with a small beverage note the pre baked pizza is baked that same day and reheated in the oven when the order is made plus a side salad and it comes to about 8.50. considering how large these slices are and the fact that the soda fountain is available for free refills, this is pretty budget friendly. i also thoroughly appreciate that there's garlic powder on the tables to add to your pizza, salads, or whatever else you may order. all in all, an a ok place.' The customer feels neutral, joy, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Freshness: Although the pizza is baked the same day and reheated, the customer might appreciate a fresher pizza experience. You could consider offering an option for freshly made pizza during lunch hours. 2. Variety: Offering more variety in the lunch special menu could help attract repeat customers. This could include additional pizza options, salads, or sides. 3. Personalization: Small touches like asking for the customer's preference for crust thickness, sauce, or toppings can make the customer feel valued and appreciated."
4137," A customer left us a 1-star review: 'omg 50 for three hotdogs and 3 sodas... not worth it at all. disappointed in the lack of flavor in the chili dog, and cold fries for that kind of at least the movies was 5! bonus. not going back chronic taco next time or a nasty big mac would be better. i'd welcome a case of the mcburps!' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'omg 50 for three hotdogs and 3 sodas... not worth it at all. disappointed in the lack of flavor in the chili dog, and cold fries for that kind of at least the movies was 5! bonus. not going back chronic taco next time or a nasty big mac would be better. i'd welcome a case of the mcburps!' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Value for Money: Review the pricing of our hotdogs and sodas, ensuring they are competitive and offer good value. 2. Food Quality: Enhance the flavor of our chili dogs by improving the recipe or sourcing better ingredients. 3. Consistency: Ensure that the fries are consistently hot and fresh. 4. Cleanliness: Maintain a clean and hygienic environment to enhance the overall dining experience. 5. Customer Service: Train staff to handle negative feedback professionally and offer solutions or compensation when appropriate."
835," A customer left us a 2-star review: 'jamie's is pretty good for the cost, but nothing particularly special. as per usual, the order was a pizza with pineapple, and arrived on time. we only asked for a medium, but the guy on the phone we ordered from said that he could give us a large for less because of a coupon or special that he had, which was pretty darn cool. their pizza cheese had that soft texture that happens just before melting, with none of those little burn marks or bubbles like a lot of hot cooked pizza. it wasn't heavily greasy, either. their crust was pretty bland. nsince we ordered delivery, i have no idea about how the location itself is, but there is a drawing of the location on the box that helps give it that homemade vibe, and i kind of like that.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'jamie's is pretty good for the cost, but nothing particularly special. as per usual, the order was a pizza with pineapple, and arrived on time. we only asked for a medium, but the guy on the phone we ordered from said that he could give us a large for less because of a coupon or special that he had, which was pretty darn cool. their pizza cheese had that soft texture that happens just before melting, with none of those little burn marks or bubbles like a lot of hot cooked pizza. it wasn't heavily greasy, either. their crust was pretty bland. nsince we ordered delivery, i have no idea about how the location itself is, but there is a drawing of the location on the box that helps give it that homemade vibe, and i kind of like that.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Enhance the crust flavor: The customer appreciated the overall quality of the pizza but found the crust bland. You could experiment with different seasonings or dough recipes to make the crust more flavorful. 2. Offer personalized recommendations: The customer mentioned that they usually order a pizza with pineapple. Offering personalized recommendations based on their preferences could help create a more tailored experience. 3. Improve communication: The customer was pleased with the phone representative who offered a larger pizza at a discount. Maintaining clear and friendly communication throughout the ordering process can help create a positive impression."
1207," A customer left us a 2-star review: 'not a fan of the place. it's mostly souvenir shops which are all the same. you visit one, you've seen them all. n nthe only time i'm at march u00e9 bonsecours is for the special events like je t'aime en chocolat which is not bad and mostly la braderie de mode clearance sale for the fashionista in you, this is what heaven looks like minus the golden gates! n nis the place worth visiting? only if you stay outside and admired the architectural structure or you have a lot of time to kill or you literally got lost' The customer feels disapproval, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'not a fan of the place. it's mostly souvenir shops which are all the same. you visit one, you've seen them all. n nthe only time i'm at march u00e9 bonsecours is for the special events like je t'aime en chocolat which is not bad and mostly la braderie de mode clearance sale for the fashionista in you, this is what heaven looks like minus the golden gates! n nis the place worth visiting? only if you stay outside and admired the architectural structure or you have a lot of time to kill or you literally got lost' The customer feels disapproval, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on the following areas: 1. Diversify the Shopping Experience: To make the location more appealing, we could introduce a wider variety of unique, non-souvenir shops that cater to different interests. This could include artisanal stores, local boutiques, or specialty shops. 2. Highlight Unique Events: The customer seemed to enjoy the special events like 'Je t'aime en chocolat' and the 'La Braderie de Mode' clearance sale. We could emphasize these events more prominently to attract customers who are interested in such experiences."
2624," A customer left us a 2-star review: 'meh... this used to be my favorite place years ago, took wife today, her black beans were cold and crunchy, i asked to see manager, he came over and immediately said yeah, that's happened before, we keep them on salad bar and if anyone orders them, we just microwave some.... then he walked off with the dish and never returned..no apology...no meal comp..nothing.... hot salsa wasn't hot at all. prices were higher than other mom and pop places. i like the interior, its clean and neat despite being out of date non the good side clean, good service' The customer feels admiration, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'meh... this used to be my favorite place years ago, took wife today, her black beans were cold and crunchy, i asked to see manager, he came over and immediately said yeah, that's happened before, we keep them on salad bar and if anyone orders them, we just microwave some.... then he walked off with the dish and never returned..no apology...no meal comp..nothing.... hot salsa wasn't hot at all. prices were higher than other mom and pop places. i like the interior, its clean and neat despite being out of date non the good side clean, good service' The customer feels admiration, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Train staff on proper food handling and storage, especially for items on a salad bar. Ensure that black beans are kept at the correct temperature and are not microwaved in front of customers. 2. Provide consistent and prompt customer service. If a customer complains about an issue, make sure the manager or another staff member follows up with the customer to address their concerns and offer a solution, such as a complimentary meal or discount. 3. Regularly check the quality and temperature of food items, including the salsa, to ensure they meet customer expectations."
9667," A customer left us a 3-star review: 'fatties not foodies. excessive amounts instead of quality n ntough choice, food was a little bit better than average, the overall service was way less than standard and the atmosphere was not good. n1st. as would be expected on a sunday morning, 50 minute wait. not bad for vegas. however, the 40 additional minutes to bring the food is outrageous. they tell you it is going to take that long because they cook it fresh and they do not use heat lamps. i worked in restaurants, heat lamps have nothing to do with timing neither does cooking it fresh. that part was unacceptable. the music was way too loud. basically you have to commit to three hours for this place while the music blares. n n2nd. but for two items, the food was good. banana pancakes, eggs, potato were tasty. the sausage was below average. the bacon was horrible and that was even after we told them how we liked it. three attempts of failure. no way that was freshly cooked. oh, and the ice tea was bad. n nprice was reasonable given vegas these days. n nso late night, if no one around, and you can sit immediately and they immediately bring your food, then go for it. other than that, it is your risk....' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'fatties not foodies. excessive amounts instead of quality n ntough choice, food was a little bit better than average, the overall service was way less than standard and the atmosphere was not good. n1st. as would be expected on a sunday morning, 50 minute wait. not bad for vegas. however, the 40 additional minutes to bring the food is outrageous. they tell you it is going to take that long because they cook it fresh and they do not use heat lamps. i worked in restaurants, heat lamps have nothing to do with timing neither does cooking it fresh. that part was unacceptable. the music was way too loud. basically you have to commit to three hours for this place while the music blares. n n2nd. but for two items, the food was good. banana pancakes, eggs, potato were tasty. the sausage was below average. the bacon was horrible and that was even after we told them how we liked it. three attempts of failure. no way that was freshly cooked. oh, and the ice tea was bad. n nprice was reasonable given vegas these days. n nso late night, if no one around, and you can sit immediately and they immediately bring your food, then go for it. other than that, it is your risk....' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Reduce wait times: Strive to minimize wait times, especially during peak hours. This can be achieved by optimizing staffing levels, improving kitchen efficiency, and streamlining the ordering process. 2. Improve service speed: Ensure food is delivered in a timely manner. While cooking fresh food is important, reducing the 40-minute wait for food is crucial. 3. Adjust music volume: Lower the volume of the music to create a more comfortable atmosphere for customers."
1948," A customer left us a 2-star review: 'it does not surprise me that there are so many negative reviews for this safeway. this is the worst staffed safeway in the valley. i stop here often and it is always the same. expect extended waits because there are never enough lines open.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'it does not surprise me that there are so many negative reviews for this safeway. this is the worst staffed safeway in the valley. i stop here often and it is always the same. expect extended waits because there are never enough lines open.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Acknowledge the issue: Respond to the review by acknowledging the customer's frustration with extended wait times and the lack of open lines. 2. Apologize sincerely: Express regret for the inconvenience caused and assure the customer that their feedback is valued and appreciated. 3. Offer a solution: Suggest possible solutions, such as increasing the number of open lines during peak hours, expediting the checkout process for customers with fewer items, or offering online shopping options with in-store pickup."
2352," A customer left us a 2-star review: 'i was a little disappointed with hash house a go go. the portions yes, they are huge. but the food was just okay. i had the chicken and waffles and really, neither were spectacular. i guess the novelty is being able to get them and a huge brunch menu throughout the day. my friend had the pork sandwich, which was unexpectedly fried. everything was warm and delivered quickly, but nothing seemed fantastic. it felt like the appeal is huge portions and fatty carbs and i do love carbs , but the draw of large portions takes precedence over quality.' The customer feels disappointment, love, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i was a little disappointed with hash house a go go. the portions yes, they are huge. but the food was just okay. i had the chicken and waffles and really, neither were spectacular. i guess the novelty is being able to get them and a huge brunch menu throughout the day. my friend had the pork sandwich, which was unexpectedly fried. everything was warm and delivered quickly, but nothing seemed fantastic. it felt like the appeal is huge portions and fatty carbs and i do love carbs , but the draw of large portions takes precedence over quality.' The customer feels disappointment, love, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Hash House a Go Go, we could focus on enhancing the quality of our food, particularly the chicken and waffles, and the pork sandwich. We could aim to create a more balanced flavor profile that goes beyond the novelty of large portions and fatty carbs. Additionally, we could consider offering more options for customization to cater to individual preferences. Lastly, we could strive to provide exceptional service, ensuring that every dish is presented and served with care and attention to detail. This could help create a more memorable and enjoyable dining experience for our customers."
7508," A customer left us a 3-star review: 'it's an airport... with all the expected airport accoutrements and issues. but, it's in las vegas so there's a few differences. n n 1. you can gamble. can't wait to lose money at the slots? got a couple bucks you want to burn before you leave town? hit up the slots nearest to your gate! we played a star wars slots machine which was actually pretty fun even though we lost. n 2. mind the bathroom stall you choose. if someone comes out looking like hell, you probably want to pick another stall. speaking from experience. n 3. be ready for lines. it's a big airport with a lot of people going through it everyday. there are going to be lines no matter what time of day it is. however, they are ready for it... and as long as you prepare you can save yourself some aggravation ie get ready for security before you hit security, have your ids ready, and your patience handy . we got through a huge line to check in for our flight and another huge line at security in less than 25 minutes. they don't have time to take any crap here, so leave the jokes and chattiness in your luggage. n nthe upsides is the cabs are plentiful and the strip is close.' The customer feels joy, amusement, excitement. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'it's an airport... with all the expected airport accoutrements and issues. but, it's in las vegas so there's a few differences. n n 1. you can gamble. can't wait to lose money at the slots? got a couple bucks you want to burn before you leave town? hit up the slots nearest to your gate! we played a star wars slots machine which was actually pretty fun even though we lost. n 2. mind the bathroom stall you choose. if someone comes out looking like hell, you probably want to pick another stall. speaking from experience. n 3. be ready for lines. it's a big airport with a lot of people going through it everyday. there are going to be lines no matter what time of day it is. however, they are ready for it... and as long as you prepare you can save yourself some aggravation ie get ready for security before you hit security, have your ids ready, and your patience handy . we got through a huge line to check in for our flight and another huge line at security in less than 25 minutes. they don't have time to take any crap here, so leave the jokes and chattiness in your luggage. n nthe upsides is the cabs are plentiful and the strip is close.' The customer feels joy, amusement, excitement. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Maintain and clean the bathrooms regularly to ensure a hygienic environment. 2. Consider offering more seating areas near the slots, providing a more comfortable gaming experience. 3. Improve signage and communication to help manage customer expectations about lines and wait times, and provide information on how to prepare for security checks. 4. Encourage staff to be friendly and helpful, while maintaining a professional demeanor to create a welcoming atmosphere. 5. Consider offering incentives or rewards for frequent travelers, such as expedited security checks or priority boarding."
7801," A customer left us a 3-star review: 'if you're looking for cozy ambiance and a hearty pint, pour 24 is not the place to be. this is a slick contempo bar, surrounded by enormous plasma screens and overlooking the casino floor. you can occasionally hear drunk teenagers screaming from the recesses of the hotel that is, if you can block out the noise of midwestern college football fans. that being said, it has an impressive selection of beers for those in the know. n ni ordered a six glass create your own flight of domestic microbrews for about 20 with tip. as expected, the performers were firestone pale ale, deschutes black butte and rogue shakespeare stout. on the tail end, primo island lager confirms my suspicion that hawaiians should stick to tropical drinks. other old friends on the menu include dogfish head and stone ruination. n nwhile the menu is promising, the beers are served a bit too cold for a proper tasting. the stout, for instance, was poured just above freezing, losing much of its complexity and flavor. i know i can't expect a casino bar to respond to my sensitivities, so if you truly want to taste these beers, let them settle on the bar for a few minutes. the reward is just about worth the price of admission.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'if you're looking for cozy ambiance and a hearty pint, pour 24 is not the place to be. this is a slick contempo bar, surrounded by enormous plasma screens and overlooking the casino floor. you can occasionally hear drunk teenagers screaming from the recesses of the hotel that is, if you can block out the noise of midwestern college football fans. that being said, it has an impressive selection of beers for those in the know. n ni ordered a six glass create your own flight of domestic microbrews for about 20 with tip. as expected, the performers were firestone pale ale, deschutes black butte and rogue shakespeare stout. on the tail end, primo island lager confirms my suspicion that hawaiians should stick to tropical drinks. other old friends on the menu include dogfish head and stone ruination. n nwhile the menu is promising, the beers are served a bit too cold for a proper tasting. the stout, for instance, was poured just above freezing, losing much of its complexity and flavor. i know i can't expect a casino bar to respond to my sensitivities, so if you truly want to taste these beers, let them settle on the bar for a few minutes. the reward is just about worth the price of admission.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Ambiance: While the contemporary bar setting may not cater to everyone's preferences, consider offering a quieter, more intimate seating area for customers seeking a cozier atmosphere. 2. Noise Levels: To address the noise issue, consider implementing soundproofing measures or playing softer background music to create a more comfortable environment. 3. Beer Serving Temperature: Train staff to serve beers at appropriate temperatures, ensuring that stouts and other dark beers are served warmer to preserve their complexity and flavor."
9524," A customer left us a 3-star review: 'as a preliminary review, i can only honestly give this place 3 stars simply on account of the price. let's be straight here i spend money on food. paying a good bit for dinner doesn't bother me. 8 dollars for takoyaki though? for 3 takoyaki balls? that's offensive. 7 dollars for some dressed up tofu? even more skeptical. takoyaki is street food. would you pay 8 dollars for a hotdog? i doubt it. n nthe quality is nice, but being charged tapas prices for cheap food doesn't vibe well with me. this, compacted with the fact that you aren't getting a classy atmosphere really throws me off. n ni will be back to check out the sushi at a whopping 8 dollars for two pieces of nigiri as an update.' The customer feels disapproval, confusion, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'as a preliminary review, i can only honestly give this place 3 stars simply on account of the price. let's be straight here i spend money on food. paying a good bit for dinner doesn't bother me. 8 dollars for takoyaki though? for 3 takoyaki balls? that's offensive. 7 dollars for some dressed up tofu? even more skeptical. takoyaki is street food. would you pay 8 dollars for a hotdog? i doubt it. n nthe quality is nice, but being charged tapas prices for cheap food doesn't vibe well with me. this, compacted with the fact that you aren't getting a classy atmosphere really throws me off. n ni will be back to check out the sushi at a whopping 8 dollars for two pieces of nigiri as an update.' The customer feels disapproval, confusion, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Address pricing concerns: Review the pricing of your takoyaki and tofu dishes, and consider adjusting them to be more competitive with local prices. Offer a special promotion for these items to encourage the customer to return and try them again. 2. Clarify the nature of the menu: Make it clearer on the menu that takoyaki and tofu dishes are considered street food, and that the prices reflect this. You could also provide a brief explanation of the history and traditional pricing of these dishes."
2953," A customer left us a 2-star review: 'while in last vegas i had 3 different dinners at 3 different locations. this was probably the worst of the 3. the food is very average which is very surprising knowing the chef behind the restaurant. it is a copy of a french brasserie but i would have expected better food. we had the special soup yam which was delicious but that was the only dish that was above average. we also had soup a l'ognion, mussels, gnocchi and the special veal. the waiter did a good job at selling the specials and we expected a better quality food we had dinner at scarpetta the night, now that was outstanding . the place is overpriced, the wine list although extensive is way overpriced and the service is awful. the waiters kept on dropping plates and silvers on the floor, it happened at least 4 times during our dinner, and the busboy poured water into our wine glass. the sommelier was unshaved and in a suit with no tie. it was not a good experience and will not recommend it.' The customer feels disappointment, admiration, surprise. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'while in last vegas i had 3 different dinners at 3 different locations. this was probably the worst of the 3. the food is very average which is very surprising knowing the chef behind the restaurant. it is a copy of a french brasserie but i would have expected better food. we had the special soup yam which was delicious but that was the only dish that was above average. we also had soup a l'ognion, mussels, gnocchi and the special veal. the waiter did a good job at selling the specials and we expected a better quality food we had dinner at scarpetta the night, now that was outstanding . the place is overpriced, the wine list although extensive is way overpriced and the service is awful. the waiters kept on dropping plates and silvers on the floor, it happened at least 4 times during our dinner, and the busboy poured water into our wine glass. the sommelier was unshaved and in a suit with no tie. it was not a good experience and will not recommend it.' The customer feels disappointment, admiration, surprise. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on several key areas: 1. Food Quality: Enhance the quality of the dishes, particularly those that are considered staples or specials. This could involve improving the sourcing of ingredients, refining recipes, or bringing in a new chef to oversee the kitchen. 2. Pricing: Review the pricing of our dishes and wine list to ensure they are competitive and offer good value for money. This may involve adjusting prices, offering discounts, or providing more detailed explanations about the cost of items."
4811," A customer left us a 1-star review: 'below average across the board service, atmosphere, prices and food . the menu is unimaginative and the food mirrors that comment. it just sucks spending money at a place like this when there are so many better places that are better...that includes the mcdonalds across the street.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'below average across the board service, atmosphere, prices and food . the menu is unimaginative and the food mirrors that comment. it just sucks spending money at a place like this when there are so many better places that are better...that includes the mcdonalds across the street.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address the concerns raised in the review, we can focus on the following areas: 1. Service: Enhance customer service by training staff to provide friendly, attentive, and efficient service. This includes greeting customers promptly, addressing their needs promptly, and ensuring they feel valued throughout their visit. 2. Atmosphere: Improve the ambiance of the restaurant by updating the decor, creating a comfortable seating arrangement, and playing soft, pleasant music. A clean, welcoming, and inviting environment can greatly enhance the dining experience. 3. Prices: Review the pricing strategy to ensure it is competitive and offers good value for money."
9081," A customer left us a 3-star review: 'forever yogurt is a pretty pricey self serve yogurt joint. i feel like most places run between 0.35 0.40 ounce, but here it is 0.45 ounce unless you are a student . n ni like that they have sample cups available right near the dispensers that you can grab yourself. it is always awkward when the employees have to follow you around to help you with samples. it's also nice that you can grab as many sample cups as you want so that you don't have to mix flavors or reuse cups which is actually really unsanitary if you think about it . n nthere is a good selection of flavors, but nothing really seemed to appeal to me. i ended up sticking with the regular tart, with a little bit of the tropical tart. everything else just seemed to be overly artificial. they have a nice variety of toppings as well, but i was deterred from trying out too many of them because of the price. n ni prefer forever yogurt over menchies, but i don't know if it would be my yogurt joint of choice if there was a greater variety of these stores in the area.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'forever yogurt is a pretty pricey self serve yogurt joint. i feel like most places run between 0.35 0.40 ounce, but here it is 0.45 ounce unless you are a student . n ni like that they have sample cups available right near the dispensers that you can grab yourself. it is always awkward when the employees have to follow you around to help you with samples. it's also nice that you can grab as many sample cups as you want so that you don't have to mix flavors or reuse cups which is actually really unsanitary if you think about it . n nthere is a good selection of flavors, but nothing really seemed to appeal to me. i ended up sticking with the regular tart, with a little bit of the tropical tart. everything else just seemed to be overly artificial. they have a nice variety of toppings as well, but i was deterred from trying out too many of them because of the price. n ni prefer forever yogurt over menchies, but i don't know if it would be my yogurt joint of choice if there was a greater variety of these stores in the area.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Forever Yogurt, consider the following suggestions: 1. Adjust pricing: The customer feels that the prices are high compared to other self-serve yogurt joints. Consider reducing the price per ounce or offering student discounts at more competitive rates. 2. Improve sampling process: The customer found it awkward when employees followed them to help with samples. Offer self-service sampling options or provide clear instructions on how to request samples from employees. 3. Enhance flavor selection: The customer felt that the flavors were artificial and didn't appeal to them."
7525," A customer left us a 3-star review: 'the prime rib here is excellent would definitely go back just for that. i liked how the food was organized by latin , chinese , raw , italian , etc, made it very easy to decide where to go. the sushi however looked terrible, and was confirmed by my friend to not be good at all. i would have loved to see more options in the raw section and also in the noodles section there weren't any noodles, just rice? all in all, i don't know if i would come screaming back to eat here but it wasn't an unpleasant experience either.' The customer feels admiration, love, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'the prime rib here is excellent would definitely go back just for that. i liked how the food was organized by latin , chinese , raw , italian , etc, made it very easy to decide where to go. the sushi however looked terrible, and was confirmed by my friend to not be good at all. i would have loved to see more options in the raw section and also in the noodles section there weren't any noodles, just rice? all in all, i don't know if i would come screaming back to eat here but it wasn't an unpleasant experience either.' The customer feels admiration, love, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Sushi Quality: Enhance the quality of sushi offered, ensuring it meets the same high standards as the prime rib. This could involve sourcing better ingredients, improving preparation techniques, or hiring a sushi chef with more experience. 2. Expand Raw Section: Increase the variety of raw options, catering to a wider range of tastes and preferences. This could include adding more sushi rolls, sashimi, and raw seafood dishes."
7481," A customer left us a 3-star review: 'this was a very mixed experience, and if it weren't for the great service once i was seated there would be even fewer stars. let's start with the positive. i ordered a skillet that was pretty good, and my fianc u00e9 ordered a scramble that was even better than my dish. we both got sides of pancakes which were really great. the syrup was genetic fake stuff which was disappointing, but the pancakes fluffiness made up for it. coffee was constantly filled, and we left satisfied from the food... n nhowever... nthe two hostesses we dealt with were clueless and rude. the one girl looked like a middle school student and quoted our wait at 25 30 minutes. we waited for 75 minutes to get a table. missing a wait time by 15 minutes is acceptable, but missing by almost a hour is ridiculous. as for the other hostess we received a complementary order of smug. apparently this girl had a large case of disinterested before coming into work, and was one of the least friendly and helpful hostesses i have ever dealt with. despite good food and great service once i sat down, i would be hesitant to return based on my wait, rude hostess, and side of smug with my breakfast.' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this was a very mixed experience, and if it weren't for the great service once i was seated there would be even fewer stars. let's start with the positive. i ordered a skillet that was pretty good, and my fianc u00e9 ordered a scramble that was even better than my dish. we both got sides of pancakes which were really great. the syrup was genetic fake stuff which was disappointing, but the pancakes fluffiness made up for it. coffee was constantly filled, and we left satisfied from the food... n nhowever... nthe two hostesses we dealt with were clueless and rude. the one girl looked like a middle school student and quoted our wait at 25 30 minutes. we waited for 75 minutes to get a table. missing a wait time by 15 minutes is acceptable, but missing by almost a hour is ridiculous. as for the other hostess we received a complementary order of smug. apparently this girl had a large case of disinterested before coming into work, and was one of the least friendly and helpful hostesses i have ever dealt with. despite good food and great service once i sat down, i would be hesitant to return based on my wait, rude hostess, and side of smug with my breakfast.' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, the following steps can be taken: 1. Improve wait time management: Reduce wait times by optimizing staffing levels during peak hours, implementing a more efficient seating system, or providing customers with estimated wait times upon arrival. 2. Train staff on customer service: Provide training to staff on effective communication skills, empathy, and problem-solving to ensure a positive interaction with customers. 3. Address staff attitude: Ensure that staff maintain a professional and friendly demeanor at all times, as a negative attitude can negatively impact the customer's overall experience."
3162," A customer left us a 2-star review: 'for the price, i would have liked a little more atmosphere. as it is, it is simply an american designed restaurant with a greek name that serves adequate greek food. plenty of food at a reasonable price. i went there expecting a taste of greece, with greek paintings and other furnishings but disappointed to see it was a very modern american setting. at bucca de peppa, not the best italian restaurant i have ever eaten at they at least try to get the atmosphere right. here, it was they took a typical american eatery and said if we call it greek, and serve mediocre greek food, they will come. their seems to be very little in the way of greek settings, other than banal, average taped greek music. basically, it is what an american might expect a true greek restaurant to sound like. n nhaving grown up with an eastern catholic orthodox background, i have been to greek churches that have served authentic greek food and spirits, and my big fat greek restaurant was a big fat dissappointment. although the food was good, it was still like eating at an american place trying to do the greek stuff. it just does work well. still, the food was good, and they serve big portions, but for the price, it shuld have been better.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'for the price, i would have liked a little more atmosphere. as it is, it is simply an american designed restaurant with a greek name that serves adequate greek food. plenty of food at a reasonable price. i went there expecting a taste of greece, with greek paintings and other furnishings but disappointed to see it was a very modern american setting. at bucca de peppa, not the best italian restaurant i have ever eaten at they at least try to get the atmosphere right. here, it was they took a typical american eatery and said if we call it greek, and serve mediocre greek food, they will come. their seems to be very little in the way of greek settings, other than banal, average taped greek music. basically, it is what an american might expect a true greek restaurant to sound like. n nhaving grown up with an eastern catholic orthodox background, i have been to greek churches that have served authentic greek food and spirits, and my big fat greek restaurant was a big fat dissappointment. although the food was good, it was still like eating at an american place trying to do the greek stuff. it just does work well. still, the food was good, and they serve big portions, but for the price, it shuld have been better.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Enhance the atmosphere: Introduce more authentic Greek decor, such as traditional paintings, furniture, and music, to create a more immersive Greek dining experience. 2. Authenticity in presentation: Consider offering a more diverse menu that showcases a wider range of traditional Greek dishes, and ensure that the food is prepared with authentic ingredients and techniques. 3. Cultural education: Offer information about the history and significance of Greek dishes and ingredients to help customers appreciate the cultural context of the food they are eating."
436," A customer left us a 2-star review: 'damn, the workers here are terrible. i went to buy an item that was on sale, and they took it up for the front for me and realized the sale tags were out of date so one of the workers disposed of them before i got to the checkout! i was buying 400 worth of items, and i still had to argue with them to get the advertised price. next time i went into the store, the 79 signs were back up. they tried to charge me 125. the cashiers and managers always cop major attitude, yet i go back again and again because its a decent store and close to home.' The customer feels annoyance, neutral, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'damn, the workers here are terrible. i went to buy an item that was on sale, and they took it up for the front for me and realized the sale tags were out of date so one of the workers disposed of them before i got to the checkout! i was buying 400 worth of items, and i still had to argue with them to get the advertised price. next time i went into the store, the 79 signs were back up. they tried to charge me 125. the cashiers and managers always cop major attitude, yet i go back again and again because its a decent store and close to home.' The customer feels annoyance, neutral, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Train staff on proper handling of sale items: Ensure that staff are aware of the importance of checking sale tags before disposing of them, even if they appear outdated. 2. Implement a clear and efficient pricing system: Double-check the prices of items on display and ensure that they match the prices listed in the system. 3. Improve communication skills: Train staff to communicate effectively with customers, avoiding confrontational or dismissive attitudes. 4. Offer consistent pricing: Ensure that the prices displayed in-store match the prices advertised online and in promotional materials."
7181," A customer left us a 3-star review: 'i went to poncho's today for lunch with the bf and it was ok. the place was very busy, so i thought that was a good sign. we waited for a bit before being seated in one of the small rooms in the back. we were given chips and the salsa in the bowl and promised salsa in a bottle. the chips were very greasy and not that crunchy and the salsa tasted like very peppery ketchup...ick. after 5 minutes or so we were given the squeeze bottle which contained a very similar, but slightly less tomato y, salsa...not a win. for lunch, i had the mini pollo fundido and the bf had a taco and tostada. my food was alright, the chicken on the inside of the burro was nothing special, but the sauce was good and the rice was really good. sort of what i expect from a cheap americanized mexican restaurant. the bf's taco was fine....also nothing special, but not bad. the prices were decent and the portion sizes were too large. i think it's super funny that they are clinging to the fact that bill clinton ate here 15 years ago or so, they have the newspaper clippings all over....i definitely lol'd. anyway, i wouldn't avoid this place, but i wouldn't go out of my way to come back.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i went to poncho's today for lunch with the bf and it was ok. the place was very busy, so i thought that was a good sign. we waited for a bit before being seated in one of the small rooms in the back. we were given chips and the salsa in the bowl and promised salsa in a bottle. the chips were very greasy and not that crunchy and the salsa tasted like very peppery ketchup...ick. after 5 minutes or so we were given the squeeze bottle which contained a very similar, but slightly less tomato y, salsa...not a win. for lunch, i had the mini pollo fundido and the bf had a taco and tostada. my food was alright, the chicken on the inside of the burro was nothing special, but the sauce was good and the rice was really good. sort of what i expect from a cheap americanized mexican restaurant. the bf's taco was fine....also nothing special, but not bad. the prices were decent and the portion sizes were too large. i think it's super funny that they are clinging to the fact that bill clinton ate here 15 years ago or so, they have the newspaper clippings all over....i definitely lol'd. anyway, i wouldn't avoid this place, but i wouldn't go out of my way to come back.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Poncho's, consider the following suggestions: 1. Improve the quality of chips and salsa: Ensure the chips are fresh, crunchy, and not excessively greasy. Offer a variety of salsas with different flavors to cater to individual preferences. 2. Enhance the presentation of dishes: Pay attention to the appearance of the food, as it can significantly impact the customer's perception of the meal. 3. Train staff to deliver prompt and friendly service: Aim to seat customers as quickly as possible and ensure that they are attended to promptly throughout their visit."
3455," A customer left us a 1-star review: 'don't state your price then charge 30 cents more per gallon unless you get a car wash. then to add injury to insult you charge 10 cents more if you don't pay with cash or a 76 card. i notice most of the 76 stations in the area do this. this is an unethical marketing tactic. i'm boycotting 76 stations and telling my friends too also.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'don't state your price then charge 30 cents more per gallon unless you get a car wash. then to add injury to insult you charge 10 cents more if you don't pay with cash or a 76 card. i notice most of the 76 stations in the area do this. this is an unethical marketing tactic. i'm boycotting 76 stations and telling my friends too also.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Acknowledge the customer's concerns: Respond to the review by acknowledging their frustration and apologizing for any inconvenience caused. 2. Clarify pricing: Clearly state all pricing information, including any additional charges for services like car washes or using alternative payment methods, on your website, at the pump, and in-store. 3. Offer transparency: Explain the reasons behind any additional charges, such as the cost of providing the car wash service or the convenience of using a 76 card."
2448," A customer left us a 2-star review: 'they have a good thing going here and they just don't know it or don't care about their customers. upon arriving the restaurant was dingy and crowded with people waiting. i understand most chinese restaurants are dingy, but some still have great food so i ignored the atmosphere. we waited for about 10 minutes and were seated. once we were seated we saw about 8 open tables, but still a crowd of people waiting by the door. obviously, they don't manage seating their patrons very well. the food was ok, not as good as chinatown in chicago. their dumplings and siopaio were tasty, but bbq pork was fatty and dry like jerky. their servers were less than friendly and treated us like we were an inconvenience. i'd go back to try some items on their menu, since some of their items were good. the only reason i would go back is because it is hard to find authentic chinese food near scottsdale. i will give them another chance also because their owner actually read my review and apologized for my bad experience.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'they have a good thing going here and they just don't know it or don't care about their customers. upon arriving the restaurant was dingy and crowded with people waiting. i understand most chinese restaurants are dingy, but some still have great food so i ignored the atmosphere. we waited for about 10 minutes and were seated. once we were seated we saw about 8 open tables, but still a crowd of people waiting by the door. obviously, they don't manage seating their patrons very well. the food was ok, not as good as chinatown in chicago. their dumplings and siopaio were tasty, but bbq pork was fatty and dry like jerky. their servers were less than friendly and treated us like we were an inconvenience. i'd go back to try some items on their menu, since some of their items were good. the only reason i would go back is because it is hard to find authentic chinese food near scottsdale. i will give them another chance also because their owner actually read my review and apologized for my bad experience.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Improve the restaurant's appearance and cleanliness to create a more welcoming atmosphere. 2. Implement a more efficient seating system to reduce waiting times and improve the customer's perception of service. 3. Train staff to be more friendly and attentive towards customers, making them feel valued and appreciated. 4. Enhance the quality of the BBQ pork dish to ensure it is tender and flavorful. 5. Consider offering a diverse menu that caters to a wider range of tastes and preferences. 6. Respond promptly and professionally to customer feedback, demonstrating a commitment to customer satisfaction."
1681," A customer left us a 2-star review: 'i would give this place 2.5 stars. it was better than the other high end steakhouse chain in town ruth's chris . the decor was very casual and kind of old fashioned. it did feel a little crammed in there with the walls closing in on you . but i got the feeling that was intended to create a more cozy, familiar atmosphere. n nas far as the food goes, i thought my steak beef filet was actually decent. it was cooked properly at medium rare. the only problem was that it was a little on the salty side. the a la carte sides were nothing special. i did have a crab cake to start and that was mediocre. n nfor dessert, they talked up the pecan pie. i ordered that, and it was nothing special though the large man next to me who took some bites from it seemed like he was in love. n nthis is the only smith wollensky i've been to so i couldn't tell you if it was any better or worse. however, my experience with most las vegas restaurants is that they are a below average and b overpriced.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i would give this place 2.5 stars. it was better than the other high end steakhouse chain in town ruth's chris . the decor was very casual and kind of old fashioned. it did feel a little crammed in there with the walls closing in on you . but i got the feeling that was intended to create a more cozy, familiar atmosphere. n nas far as the food goes, i thought my steak beef filet was actually decent. it was cooked properly at medium rare. the only problem was that it was a little on the salty side. the a la carte sides were nothing special. i did have a crab cake to start and that was mediocre. n nfor dessert, they talked up the pecan pie. i ordered that, and it was nothing special though the large man next to me who took some bites from it seemed like he was in love. n nthis is the only smith wollensky i've been to so i couldn't tell you if it was any better or worse. however, my experience with most las vegas restaurants is that they are a below average and b overpriced.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Smith & Wollensky, the following steps could be considered: 1. Address the decor concerns: While some customers may appreciate a more casual, old-fashioned atmosphere, others might prefer a more modern or spacious setting. Consider offering a variety of seating options to cater to different preferences. 2. Salt reduction in dishes: Adjust the seasoning of dishes, particularly steaks, to ensure they are not overly salty. This can be achieved by using less salt during preparation or offering a salt shaker on the table for customers to season their food to their taste."
2320," A customer left us a 2-star review: 'i agree with jake...mediocre at best.... n nboring layout and unkempt when busy....busy frequently! nfinding a seating area off the main path is a plus! the main path feels and looks like an over sized hallway...beware! i have been to other cpk's and this one is layed out poorly compared to others i've been to san luis obispo in california, san francisco in the business district, and one in scottsdale close to bell and scottsdale blvd. very nice! n nat this particular location, service was a disaster this past wednesday evening after work 02 13 08. the two dishes ordered were tomato basil spaghettini with goat's cheese, and the second dish was fettuccine with garlic cream sauce with chicken. n nboth dishes came out at the same time the tomato basil spaghettini was warmish, at best...the garlic with cream sauce with chicken had no chicken! had to be returned to the kitchen . i asked the waiter to please return mine to a hot oven or lamp so that i could begin at the same time as my guest... all this time the waiter acted as if he were doing us a favor, as if we were disturbing him from sorting his receipts from his other poorly served customers! n nwhen the food finally arrived, my dish was even colder, just mildly warm! ! ! n ni recommend that if you are out to impress a guest in any capacity, this is not that place to take them...go next door to the cheesecake factory! i'm not sure about the service, but the whole layout at least, looks inviting and clean.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i agree with jake...mediocre at best.... n nboring layout and unkempt when busy....busy frequently! nfinding a seating area off the main path is a plus! the main path feels and looks like an over sized hallway...beware! i have been to other cpk's and this one is layed out poorly compared to others i've been to san luis obispo in california, san francisco in the business district, and one in scottsdale close to bell and scottsdale blvd. very nice! n nat this particular location, service was a disaster this past wednesday evening after work 02 13 08. the two dishes ordered were tomato basil spaghettini with goat's cheese, and the second dish was fettuccine with garlic cream sauce with chicken. n nboth dishes came out at the same time the tomato basil spaghettini was warmish, at best...the garlic with cream sauce with chicken had no chicken! had to be returned to the kitchen . i asked the waiter to please return mine to a hot oven or lamp so that i could begin at the same time as my guest... all this time the waiter acted as if he were doing us a favor, as if we were disturbing him from sorting his receipts from his other poorly served customers! n nwhen the food finally arrived, my dish was even colder, just mildly warm! ! ! n ni recommend that if you are out to impress a guest in any capacity, this is not that place to take them...go next door to the cheesecake factory! i'm not sure about the service, but the whole layout at least, looks inviting and clean.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Layout Improvement: The customer mentions the layout as being unkempt and resembling an oversized hallway. We could consider redesigning the seating areas to be more inviting and less crowded, making it easier for customers to find a seating area. 2. Service: The customer had a negative experience with the service, feeling that the waiter was unhelpful and acted as if they were disturbing him. We should emphasize the importance of customer service to our staff and ensure they are attentive, friendly, and responsive to customer needs."
1316," A customer left us a 2-star review: 'this location has closed down. i went by there on 9 2 2014, and everything was boarded up. it was in tempe, az, on the north side of broadway rd between priest and hardy.' The customer feels neutral, sadness, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this location has closed down. i went by there on 9 2 2014, and everything was boarded up. it was in tempe, az, on the north side of broadway rd between priest and hardy.' The customer feels neutral, sadness, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the review by acknowledging the closure of the location and expressing our sincere apologies for any inconvenience caused. 2. Offer a solution: If possible, offer an alternative location nearby or suggest a way to make up for the disappointment, such as a refund or a discount on future purchases. 3. Provide accurate information: Update our online listings to reflect the closure of the location and provide accurate information about our other locations."
3479," A customer left us a 1-star review: 'can't review the food, sadly. second time we have come and second time that we had to leave after not receiving any service, this time for more than 20 minutes after being seated. the table next to us leaned over and said they had been there for 2 hours and had just received their food. thought maybe they had gotten the bugs worked out by now, guess not. we won't be back for a third attempt.' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'can't review the food, sadly. second time we have come and second time that we had to leave after not receiving any service, this time for more than 20 minutes after being seated. the table next to us leaned over and said they had been there for 2 hours and had just received their food. thought maybe they had gotten the bugs worked out by now, guess not. we won't be back for a third attempt.' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, focus on enhancing the speed and consistency of service. Here are some specific actions: 1. Improve staffing levels during peak hours to ensure prompt seating and service. 2. Implement a system to track table service times and address any delays promptly. 3. Train staff on the importance of customer service and the impact of long wait times on the overall dining experience. 4. Offer apologies and compensation to customers who experience long wait times, such as a complimentary appetizer or dessert."
2241," A customer left us a 2-star review: '50 breakfast for two. n naverage food at best. not worth the price, and the prices aren't even that high. n nhorrible service. n nnice decor, clean tables and good overall cleanliness.' The customer feels disapproval, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: '50 breakfast for two. n naverage food at best. not worth the price, and the prices aren't even that high. n nhorrible service. n nnice decor, clean tables and good overall cleanliness.' The customer feels disapproval, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Enhance the quality of our breakfast offerings to meet or exceed customer expectations. This could involve sourcing higher-quality ingredients, improving cooking techniques, or offering more diverse menu options. 2. Pricing: Review our pricing strategy to ensure it is competitive and provides value for the quality of food and service offered. 3. Service: Improve the overall service experience by training staff on customer service skills, such as active listening, empathy, and problem-solving. This could also involve streamlining service processes to reduce wait times and ensure a more efficient dining experience."
8820," A customer left us a 3-star review: 'this last visit was ok..had the cod..but it was stinky and tough...very disappointed...not as well prepared or same quality as last visit. greens and other sides are great as usual although they have removed some of the sweetness from the greens. love the fried chicken and it is always good. need to work on that fish.' The customer feels disappointment, admiration, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this last visit was ok..had the cod..but it was stinky and tough...very disappointed...not as well prepared or same quality as last visit. greens and other sides are great as usual although they have removed some of the sweetness from the greens. love the fried chicken and it is always good. need to work on that fish.' The customer feels disappointment, admiration, love. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality of Fish: Investigate the cause of the stinky and tough cod. This could involve improving the sourcing, storage, or preparation methods. 2. Consistency: Ensure that the quality of the fish matches the high standards set during the customer's previous visit. 3. Taste of Greens: Reevaluate the preparation process of the greens to restore their sweetness, as the customer seems to enjoy them. 4. Communication: Acknowledge the feedback and express our commitment to improving the fish dish. Show appreciation for the customer's continued love for our fried chicken."
7389," A customer left us a 3-star review: 'i liked the ambiance of this diner and i appreciated the variety in the menu selections, but i thought it was a little overpriced. i got the veggie burger and requested no mayo, but had to send it back because there was mayo on it. when the bun came back, it was covered in butter. what do i have to do to get a plain bun around here? unfortunately i was too sleep deprived and too cranky to enjoy the food by then. it didn't help that my bf and i started arguing. and the table across from us offered unsolicited advice on how to get ketchup out of the bottle. i wish i was in a better mood, i don't think i gave this place a fair shot.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i liked the ambiance of this diner and i appreciated the variety in the menu selections, but i thought it was a little overpriced. i got the veggie burger and requested no mayo, but had to send it back because there was mayo on it. when the bun came back, it was covered in butter. what do i have to do to get a plain bun around here? unfortunately i was too sleep deprived and too cranky to enjoy the food by then. it didn't help that my bf and i started arguing. and the table across from us offered unsolicited advice on how to get ketchup out of the bottle. i wish i was in a better mood, i don't think i gave this place a fair shot.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Address pricing concerns: Review the menu pricing and consider offering occasional promotions or discounts to make the dining experience more affordable. 2. Improve communication with kitchen staff: Ensure that kitchen staff are aware of specific dietary requests, such as no mayo, and double-check orders before sending them out to the table. 3. Offer a solution for the customer's issue: Offer a complimentary meal or discount on the next visit as a gesture of goodwill for the inconvenience experienced."
3896," A customer left us a 1-star review: 'i'm sort of surprised by the high ratings for this place. i'm beginning to think that maybe it just wasn't my night... anyway this place is pretty lame, and they should especially be ashamed of themselves for charging a cover higher than clubs like tao. even though somehow a girl in our group managed to get all of us to cut the line and in for free, this place was still garbage. the inide was small and cheesy, and the drinks were so f ing expensive. i bounced out of there after about 30 minutes and won 400 playing roulette.' The customer feels disappointment, annoyance, surprise. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i'm sort of surprised by the high ratings for this place. i'm beginning to think that maybe it just wasn't my night... anyway this place is pretty lame, and they should especially be ashamed of themselves for charging a cover higher than clubs like tao. even though somehow a girl in our group managed to get all of us to cut the line and in for free, this place was still garbage. the inide was small and cheesy, and the drinks were so f ing expensive. i bounced out of there after about 30 minutes and won 400 playing roulette.' The customer feels disappointment, annoyance, surprise. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Address the customer's concerns about the cover charge by offering a more competitive rate or providing a clearer explanation of the value provided with the cover charge (e.g., live entertainment, exclusive atmosphere, etc.). 2. Improve the ambiance of the venue by updating the interior design to create a more inviting and less cheesy atmosphere. 3. Review and adjust drink prices to make them more competitive with other establishments in the area. 4. Ensure that the line-cutting policy is consistent and fair, and communicate this policy clearly to customers to avoid confusion and frustration."
941," A customer left us a 2-star review: 'cute stand alone on 19th ave just above osborn. i've never seen the place full, but it's open for lunch and dinner and they have a catering delivery van in the parking lot. n ninside looks bigger than you'd expect with another dining area behind the wall and also doors leading to a patio. homey pictures and article cut outs on the walls, and each table has a nice roll of thick paper towels. you'll need 'em! n nit's creole style bbq they say, but it's also a typical bbq food joint that serves much meat with a whole lot of overcooked and fried sides. no fresh veggies or green salad to speak of. n nokay, that the place. here's my review n nbegin ni tried the ribs. twice. nthe meat does not fall off the bones. nbad, bad ribs. nend review.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'cute stand alone on 19th ave just above osborn. i've never seen the place full, but it's open for lunch and dinner and they have a catering delivery van in the parking lot. n ninside looks bigger than you'd expect with another dining area behind the wall and also doors leading to a patio. homey pictures and article cut outs on the walls, and each table has a nice roll of thick paper towels. you'll need 'em! n nit's creole style bbq they say, but it's also a typical bbq food joint that serves much meat with a whole lot of overcooked and fried sides. no fresh veggies or green salad to speak of. n nokay, that the place. here's my review n nbegin ni tried the ribs. twice. nthe meat does not fall off the bones. nbad, bad ribs. nend review.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on enhancing the quality of our BBQ dishes, particularly the ribs, to ensure they are tender and well-cooked. We could also consider adding more fresh vegetable options and a green salad to our menu to cater to customers seeking healthier alternatives. Additionally, we might want to consider staff training to ensure consistent cooking times and techniques. Lastly, we could aim to create a more inviting atmosphere by possibly updating the decor or improving the cleanliness of the dining areas."
714," A customer left us a 2-star review: 'meh. there are so many other better bars in tempe so i am not sure i would be back. went for a wednesday night happy hour for cheap drinks and food. had 2 devilritas, pretty tasty for 3 each. husband had 2 beers at a good price. the environment was nice and waitress friendly attentive, but the food was not that great. ordered the 6 buffalo pizza. sauce was way to peppery and hot for my liking. chicken rolls ok, but really heavy. chips and dip trio also just ok. i'm glad we only spent 31 for all of that food. maybe the food reviews on here are good because everything tastes better when you are intoxicated.' The customer feels disappointment, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'meh. there are so many other better bars in tempe so i am not sure i would be back. went for a wednesday night happy hour for cheap drinks and food. had 2 devilritas, pretty tasty for 3 each. husband had 2 beers at a good price. the environment was nice and waitress friendly attentive, but the food was not that great. ordered the 6 buffalo pizza. sauce was way to peppery and hot for my liking. chicken rolls ok, but really heavy. chips and dip trio also just ok. i'm glad we only spent 31 for all of that food. maybe the food reviews on here are good because everything tastes better when you are intoxicated.' The customer feels disappointment, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can consider the following steps: 1. Adjust the spiciness of the buffalo pizza to cater to a wider range of tastes, as the customer found it too peppery and hot. 2. Review the recipe for the chicken rolls to ensure they are not overly heavy, as this was a point of dissatisfaction for the customer. 3. Consider offering a wider range of food options to cater to various preferences and dietary needs. 4. Offer a taste test or customization options for dishes with strong flavors, such as the buffalo pizza, to accommodate customers who prefer less spicy food."
6028," A customer left us a 1-star review: 'godaddy is the worst place for a small business to buy a domain or any kind of web services. after canceling my services and turning off auto renew they continued to bill me and were not willing to delete my account. i tried to remove my credit card info so they would stop trying to steal money from under my nose and it was extremely difficult to do. when i called in the supporter said it is not possible to delete my account and that there was no supervisor to help, then put me on hold and never came back. n ngodaddy engages in unethical practices and their customer service is nonexistent. they lie to keep your account open and charge your card hoping that you won't notice. n nfraudulent. scam alert. this company should be shut down. n ndeserves negative stars.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'godaddy is the worst place for a small business to buy a domain or any kind of web services. after canceling my services and turning off auto renew they continued to bill me and were not willing to delete my account. i tried to remove my credit card info so they would stop trying to steal money from under my nose and it was extremely difficult to do. when i called in the supporter said it is not possible to delete my account and that there was no supervisor to help, then put me on hold and never came back. n ngodaddy engages in unethical practices and their customer service is nonexistent. they lie to keep your account open and charge your card hoping that you won't notice. n nfraudulent. scam alert. this company should be shut down. n ndeserves negative stars.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience with GoDaddy, we can take the following steps: 1. Address the billing issue: Immediately investigate the billing discrepancy and rectify any errors. Offer a refund for any overcharges and ensure that the account is set to not auto-renew. 2. Simplify account deletion process: Make it easier for customers to delete their accounts, including removing credit card information. Provide clear instructions and ensure that the process is user-friendly. 3. Improve customer service: Train support staff to handle customer complaints effectively."
1489," A customer left us a 2-star review: 'this place wont be here long. i came in two nights ago because the yard house had a wait. it looked okay from the outside beside the 30 something girls dirty dancing on eachother. i should have taken this as a warning sign. i was eventually greeted by a bartender who was hard of hearing. for the most part he was nice friendly and frankly i felt bad for him. there was no one at the bar but me unless you count the waitress who laid down on the bartop where i was eating to get a shot done off of her. n ni ordered a salad and a soup. both were good, although there wasnt much meat in my soup. together they were 11.00, which isnt bad. n nthis place caters to the 20 something college guy. who in their right mind creates a place like this in a high rent area?? the hostesses were 4's at best and were basically nude. the girls were all in bikini tops and shorts. but whats the point of shaking you booty for no money??? i felt like they had no respect for themselves. its one thing to be a go go dancer, but i doubt any of those employees walks with more than 100 bucks. n nwtf part me eating my meal at the bar. midway through, a waitress lays down on the bartop maybe 3 inches away from me and a group of guys do body shots off of her. there has to be a heathcode against some chicks body hair being that close to my food while i am eating. there were a bunch of college guys taking pics of it of course so i am sure i am on some random dudes facebook page looking at my meal grossed out.' The customer feels disappointment, sadness, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this place wont be here long. i came in two nights ago because the yard house had a wait. it looked okay from the outside beside the 30 something girls dirty dancing on eachother. i should have taken this as a warning sign. i was eventually greeted by a bartender who was hard of hearing. for the most part he was nice friendly and frankly i felt bad for him. there was no one at the bar but me unless you count the waitress who laid down on the bartop where i was eating to get a shot done off of her. n ni ordered a salad and a soup. both were good, although there wasnt much meat in my soup. together they were 11.00, which isnt bad. n nthis place caters to the 20 something college guy. who in their right mind creates a place like this in a high rent area?? the hostesses were 4's at best and were basically nude. the girls were all in bikini tops and shorts. but whats the point of shaking you booty for no money??? i felt like they had no respect for themselves. its one thing to be a go go dancer, but i doubt any of those employees walks with more than 100 bucks. n nwtf part me eating my meal at the bar. midway through, a waitress lays down on the bartop maybe 3 inches away from me and a group of guys do body shots off of her. there has to be a heathcode against some chicks body hair being that close to my food while i am eating. there were a bunch of college guys taking pics of it of course so i am sure i am on some random dudes facebook page looking at my meal grossed out.' The customer feels disappointment, sadness, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on several key areas: 1. Ambiance: The customer seems to find the atmosphere unappealing, with a focus on the behavior of the staff. We could consider revising the decor and behavior guidelines to create a more welcoming and professional environment. 2. Staff Training: The customer encountered a hard-of-hearing bartender and witnessed inappropriate behavior from staff members. Providing training on customer service, communication skills, and appropriate workplace behavior would help ensure a better experience for all customers. 3. Food Quality: The customer appreciated the taste of the food but felt there was not enough meat in the soup."
4778," A customer left us a 1-star review: 'unfortunately i found a hair on my plate. i dismissed that and i proceeded to finish miso soup and then noticed a small dead bug clinging to the soup bowl. the staff were pleasant and embarrassed when this was brought to their attention and proceeded to give us two dollars back for the soup. the rolls we had weren't the ngreatest. and during our meal we were fearful of more unpleasant surprises. thankfully, there were no more. we have decided not to go back again after spending about 30 bucks there. definitely not the best sushi restaurant.' The customer feels disappointment, realization, fear. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'unfortunately i found a hair on my plate. i dismissed that and i proceeded to finish miso soup and then noticed a small dead bug clinging to the soup bowl. the staff were pleasant and embarrassed when this was brought to their attention and proceeded to give us two dollars back for the soup. the rolls we had weren't the ngreatest. and during our meal we were fearful of more unpleasant surprises. thankfully, there were no more. we have decided not to go back again after spending about 30 bucks there. definitely not the best sushi restaurant.' The customer feels disappointment, realization, fear. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, the following steps can be taken: 1. Enhance cleanliness and hygiene standards: Thoroughly inspect and clean all dining areas, plates, and utensils regularly to prevent incidents like finding hairs or dead bugs. 2. Implement a strict pest control program: Regularly schedule pest control inspections and treatments to ensure a clean and safe dining environment. 3. Train staff on food safety and cleanliness: Provide ongoing training to staff on proper food handling, storage, and cleanliness to minimize the risk of contamination."
7029," A customer left us a 3-star review: 'marc was good and the show was good. bought tickets online for discount. when i called to ask if they had seats available she asked if i wanted to upgrade to vip for 9.99. she said i would have a better chance at being picked for the on stage performance. wrong!!! don't ever do this! first off, we were only upgraded to preferred seating which is nothing special. four rows from the back, and also the audience gets to come down and volunteer from anywhere you sit. would not go again unless i have free tickets.' The customer feels disapproval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'marc was good and the show was good. bought tickets online for discount. when i called to ask if they had seats available she asked if i wanted to upgrade to vip for 9.99. she said i would have a better chance at being picked for the on stage performance. wrong!!! don't ever do this! first off, we were only upgraded to preferred seating which is nothing special. four rows from the back, and also the audience gets to come down and volunteer from anywhere you sit. would not go again unless i have free tickets.' The customer feels disapproval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Clarify the upgrade process: Make it clear that the upgrade to VIP does not guarantee a spot on stage, but it may increase the chances. 2. Improve communication: Be more transparent about the benefits of the VIP upgrade, such as better seating, priority access, or other perks. 3. Enhance the on-stage performance selection process: Ensure that the selection process for on-stage performances is fair and unbiased, and communicate this to customers."
5434," A customer left us a 1-star review: 'i was excited to check this place out and i heard that they had some very cute stuff and i drove a little out my way to go to this store but the attitude of one of the workers... who i actually think is the owner ,was horrible!! she was very rude and snobby. i felt like i wasn't worthy or good enough to come into her store. whenever i asked her about something she seemed like she didn't even want to talk to me. i overheard her say something rude about me to one of the workers and i immediately left. they had some great stuff but their customer service is horrible.' The customer feels annoyance, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i was excited to check this place out and i heard that they had some very cute stuff and i drove a little out my way to go to this store but the attitude of one of the workers... who i actually think is the owner ,was horrible!! she was very rude and snobby. i felt like i wasn't worthy or good enough to come into her store. whenever i asked her about something she seemed like she didn't even want to talk to me. i overheard her say something rude about me to one of the workers and i immediately left. they had some great stuff but their customer service is horrible.' The customer feels annoyance, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address the issues raised in the review, we can take the following steps: 1. Apology: Acknowledge the customer's negative experience and express sincere regret for the poor service they received. 2. Empathy: Show understanding for their feelings and validate their emotions, such as annoyance and disappointment. 3. Action: Investigate the incident and take appropriate action, such as retraining the staff member involved, implementing customer service training for all employees, or addressing any underlying issues that may have contributed to the poor service."
5263," A customer left us a 1-star review: 'the atmosphere is okay, but the food is average at best for pittsburgh thai. prices are relatively high for what you get and it's not byob like many thai restaurants in the area. luckily we have lots of other good thai to choose from.' The customer feels approval, joy, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the atmosphere is okay, but the food is average at best for pittsburgh thai. prices are relatively high for what you get and it's not byob like many thai restaurants in the area. luckily we have lots of other good thai to choose from.' The customer feels approval, joy, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Improve Food Quality: Enhance the taste and presentation of your dishes to meet or exceed the customer's expectations for Pittsburgh Thai cuisine. 2. Competitive Pricing: Review your pricing strategy to ensure it is competitive with other Thai restaurants in the area, especially those that offer BYOB options. 3. BYOB Option: If possible, consider offering a BYOB option to attract customers who value this feature."
1309," A customer left us a 2-star review: 'it was love at first sight.....the architecture, the pleasant smells, the smiles from the staff until..i saw the check in line. never have i ever waited to check in at a hotel for over 30 minutes....until i entered vdara. the front desk staff was cute...looked very professional...but...i took them forever to checkin the long line of guests. n nafter finally checking in and getting our keys...we excitedly went to our room on the 38th floor and it was the wrong room., now, i expected a different layout based on the website. after finally reaching the front desk....the guy on the phone was willing to move us to another room without coming down to that hell hole of a front desk. n nafter settling into our room, we were able to relax and enjoy the great view of the bellagio, the fountains, the eiffel tower, rio and palms. the room is roomy with a living room and flat screen tv and a bedroom seperated by a divider with king bed. the kitchen is gorgeous but, i think they could of did without the kitchen especially for transient guests because usually people visiting vegas dont spend a lot of time in their rooms or in kitchens duh! . n ni'm a big fan of the hotel at mandalay bay and their 700 square feet suites with 2 beds and 1.5 bathrooms however, i thought we should try something new. next trip to vega i will be at the mandalay.' The customer feels excitement, love, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'it was love at first sight.....the architecture, the pleasant smells, the smiles from the staff until..i saw the check in line. never have i ever waited to check in at a hotel for over 30 minutes....until i entered vdara. the front desk staff was cute...looked very professional...but...i took them forever to checkin the long line of guests. n nafter finally checking in and getting our keys...we excitedly went to our room on the 38th floor and it was the wrong room., now, i expected a different layout based on the website. after finally reaching the front desk....the guy on the phone was willing to move us to another room without coming down to that hell hole of a front desk. n nafter settling into our room, we were able to relax and enjoy the great view of the bellagio, the fountains, the eiffel tower, rio and palms. the room is roomy with a living room and flat screen tv and a bedroom seperated by a divider with king bed. the kitchen is gorgeous but, i think they could of did without the kitchen especially for transient guests because usually people visiting vegas dont spend a lot of time in their rooms or in kitchens duh! . n ni'm a big fan of the hotel at mandalay bay and their 700 square feet suites with 2 beds and 1.5 bathrooms however, i thought we should try something new. next trip to vega i will be at the mandalay.' The customer feels excitement, love, joy. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Vdara, consider the following suggestions: 1. Streamline the check-in process: Reduce the wait time at the front desk by implementing a more efficient check-in system, such as self-service kiosks or a mobile check-in option. 2. Improve communication and accuracy: Ensure that the correct room is assigned to guests and that the room layout matches the description on the website. 3. Address staff training: Train front desk staff to prioritize customer service and handle multiple guests in a timely manner while maintaining a professional demeanor."
5129," A customer left us a 1-star review: 'worst night in a hotel ever. heater rattled every few minutes, waking us up. ice machine on our floor doesn't work. shabby and run down. cockroach in the bathroom. they moved us to another room for tonight but i'm not hopeful. when we checked in, valet parking was nowhere near front desk, making for a very inconvenient schlep through the casino with all the luggage, while my fianc u00e9 took the car round to valet. no it did not make me spend money in the casino. .......update.......... now the plumbing has backed up! it's 1.30am, i'm tired after not sleeping last night, and now watching a handyman try to snake the drain. we didn't even use the toilet so i'm guessing the backup is further down the line than our room. was planning on extending our stay for a couple more nights but now researching other hotels. grand finale, even though today was our check out day, the maid still felt the need to wake us up at 6.55 am on a sunday morning! who does that? wish i could give less than 1 star!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'worst night in a hotel ever. heater rattled every few minutes, waking us up. ice machine on our floor doesn't work. shabby and run down. cockroach in the bathroom. they moved us to another room for tonight but i'm not hopeful. when we checked in, valet parking was nowhere near front desk, making for a very inconvenient schlep through the casino with all the luggage, while my fianc u00e9 took the car round to valet. no it did not make me spend money in the casino. .......update.......... now the plumbing has backed up! it's 1.30am, i'm tired after not sleeping last night, and now watching a handyman try to snake the drain. we didn't even use the toilet so i'm guessing the backup is further down the line than our room. was planning on extending our stay for a couple more nights but now researching other hotels. grand finale, even though today was our check out day, the maid still felt the need to wake us up at 6.55 am on a sunday morning! who does that? wish i could give less than 1 star!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can address the following issues: 1. Noise from the heater: Investigate the cause of the noise and take necessary steps to resolve it, such as repairing or replacing the heater. 2. Ice machine: Check the ice machine and ensure it is functioning properly. If not, repair or replace it as needed. 3. Cleanliness and maintenance: Inspect rooms regularly for cleanliness, maintenance issues, and pests. Address any issues promptly. 4. Valet parking: Ensure that valet parking is clearly marked and easily accessible from the front desk."
136," A customer left us a 2-star review: 'if you're desperate for mexican food and can't bare to drive any further, then this is your spot. they have a decent menu but the food i ordered was basically flavorless. n ngo to moreno's.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'if you're desperate for mexican food and can't bare to drive any further, then this is your spot. they have a decent menu but the food i ordered was basically flavorless. n ngo to moreno's.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your Mexican restaurant, consider the following steps: 1. Enhance flavors: Review your recipes to ensure they are seasoned adequately and consistently. You may want to consider offering customization options for customers who prefer a specific level of spiciness. 2. Consistency: Ensure that all dishes are prepared consistently, with the same level of flavor and quality, regardless of the time of day or the server assigned to the customer. 3. Staff training: Train your staff on the menu items, cooking techniques, and presentation to ensure they can accurately describe dishes and answer any questions customers may have."
1378," A customer left us a 2-star review: '2 stars here at yelp is meh. i've experienced better . nand that is exactly right. the spaghetti with kobe meatballs was absolutely bland with tomato sauce straight out of the 55 gal barrel. the steak was decent however, once you scraped off the burned exterior... come on guys, you don't serve burned steaks an hour after appetizer. nappetizer was a pasta fagioli soup... meh. n nthe sommelier and his wine choice was a bright spot. picked us a nice super tuscan for a relatively cheap 100 per bottle this is vegas . ni've enjoyed meals at pasta pomodoro for infinitely less.' The customer feels approval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: '2 stars here at yelp is meh. i've experienced better . nand that is exactly right. the spaghetti with kobe meatballs was absolutely bland with tomato sauce straight out of the 55 gal barrel. the steak was decent however, once you scraped off the burned exterior... come on guys, you don't serve burned steaks an hour after appetizer. nappetizer was a pasta fagioli soup... meh. n nthe sommelier and his wine choice was a bright spot. picked us a nice super tuscan for a relatively cheap 100 per bottle this is vegas . ni've enjoyed meals at pasta pomodoro for infinitely less.' The customer feels approval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve the quality and seasoning of the spaghetti with Kobe meatballs and tomato sauce. 2. Ensure that steaks are cooked evenly and not burned, especially when served an hour after the appetizer. 3. Enhance the taste and presentation of the pasta fagioli soup. 4. Consider offering a wider range of options in the appetizer menu. 5. Maintain open communication with the customer to address their concerns and gather feedback for continuous improvement."
4639," A customer left us a 1-star review: 'i'm so scared or brother in law wants to go eat there today last time it was so bad i don't know everybody wish me some luck hope i live have a great new year's. happy new year's to all.' The customer feels optimism, fear, caring. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i'm so scared or brother in law wants to go eat there today last time it was so bad i don't know everybody wish me some luck hope i live have a great new year's. happy new year's to all.' The customer feels optimism, fear, caring. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Address the concern: Acknowledge the previous negative experience and express empathy towards the customer's fear about returning. Assure them that we have taken steps to address the issues they mentioned in their review. 2. Offer a solution: Provide an alternative menu option or dining area that may cater to their preferences and alleviate their concerns. Offer a complimentary dish or dessert as a gesture of goodwill."
6820," A customer left us a 3-star review: 'came back here again with friends. i kept hearing nothing but good things and my experience was still, meh . it has a cool atmosphere but the food is really nothing special.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'came back here again with friends. i kept hearing nothing but good things and my experience was still, meh . it has a cool atmosphere but the food is really nothing special.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on enhancing the food quality and consistency. Here are some specific actions: 1. Improve Food Quality: Ensure that the ingredients are fresh and of high quality. Consider working with a better supplier or implementing a rigorous quality control process. 2. Consistency: Train staff to prepare dishes according to a standardized recipe to ensure that every dish is cooked the same way, every time. 3. Feedback: Encourage customers to provide feedback about their meals. This can help identify any recurring issues and allow for quick resolution. 4. Staff Training: Train staff on customer service skills, including active listening and empathy."
56," A customer left us a 2-star review: 'we heard that scottsdale the place to find good eats in the area. most of the non chain restaurants are located around here and if i had more time, i totally would have wanted to explore old town more!! n nitalian grotto is a cute restaurant with waiters that don't really smile except when you're on your way out the door. n nthere was no wait here on a wednesday night around 7 30!! n nhere is what i ordered n1. calarmari it was okay. more fried batter than there was squid, but the pieces that did have squid were good. the batter is not too heavy and is fluffy like tempura batter..no that was decent. n n2. garlic bread for 2 slices for bread drenched in garlic butter, 8 was a hefty price for what it was. too buttery and not enough bread! n n3. eggplant mushroom parm this dish was a disaster. it came out with a side of spaghetti and the eggplant mushroom part of the entree was wrapped up in a shitload of cheese. it was, for all intents and purposes, a cheese pocket with ridiculously thin slices of eggplant and 7 pieces of mushroom shoved into it. it wasn't even good cheese..it was cheap cheese that was cold when it reached the table and similar to pizza cheese that had been refridgerated overnight. blech. n n4.tiramisu this is the only reason i would ever return to this restaurant..it was awesome! i like the tiramisu where it is like biting into a sweet coffee cloud. i would come here and order 5 slices of tiramisu next time because this was the only part of the meal that impressed me.. n n n2 stars for the tiramisu..hip hip hooray!!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'we heard that scottsdale the place to find good eats in the area. most of the non chain restaurants are located around here and if i had more time, i totally would have wanted to explore old town more!! n nitalian grotto is a cute restaurant with waiters that don't really smile except when you're on your way out the door. n nthere was no wait here on a wednesday night around 7 30!! n nhere is what i ordered n1. calarmari it was okay. more fried batter than there was squid, but the pieces that did have squid were good. the batter is not too heavy and is fluffy like tempura batter..no that was decent. n n2. garlic bread for 2 slices for bread drenched in garlic butter, 8 was a hefty price for what it was. too buttery and not enough bread! n n3. eggplant mushroom parm this dish was a disaster. it came out with a side of spaghetti and the eggplant mushroom part of the entree was wrapped up in a shitload of cheese. it was, for all intents and purposes, a cheese pocket with ridiculously thin slices of eggplant and 7 pieces of mushroom shoved into it. it wasn't even good cheese..it was cheap cheese that was cold when it reached the table and similar to pizza cheese that had been refridgerated overnight. blech. n n4.tiramisu this is the only reason i would ever return to this restaurant..it was awesome! i like the tiramisu where it is like biting into a sweet coffee cloud. i would come here and order 5 slices of tiramisu next time because this was the only part of the meal that impressed me.. n n n2 stars for the tiramisu..hip hip hooray!!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve the quality and quantity of the food, particularly the calamari, garlic bread, and eggplant mushroom parm. The customer felt that the calamari had too much batter and not enough squid, the garlic bread was too buttery and not enough bread, and the eggplant mushroom parm was a ""disaster"" with a lack of quality cheese. 2. Train staff to be more welcoming and friendly, especially during the dining experience. The customer noted that the waiters did not smile much, except when they were on their way out the door."
6398," A customer left us a 1-star review: 'wow i am not even sure how to write a review on this one.... literally all i can say is that i was very underwhelmed and disappointed! n ni was expecting so much more....' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'wow i am not even sure how to write a review on this one.... literally all i can say is that i was very underwhelmed and disappointed! n ni was expecting so much more....' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could: 1. Apologize for the disappointment and express empathy for their feelings. 2. Offer a sincere and specific explanation for the issues they experienced, if known. 3. Offer a solution or compensation, such as a refund, discount, or free service upgrade. 4. Invite them to provide more details about their experience so we can better understand and address their concerns. 5. Assure them that we value their feedback and are committed to improving our services based on customer feedback. 6. Provide clear and concise information about our services, including what they can expect and how we strive to exceed customer expectations."
1304," A customer left us a 2-star review: 'went here for dinner tonight. we got there around 7 30 and the hostess offered for us to sit at the bar area for happy hour or for a 10 minute wait for the dining area. we opted for the dining area. happy hour stops at 7..so that was never really an option? the service was pretty slow. my husband stupidly agreed to ordering cheesesticks when the waitress offered.. i was definitely not impressed with the 9 cheesesticks. he ordered some kind of pasta dish and i ordered a salad. the portions we got for both were not very big, they tasted fine, just small. the check took forever to come. the only thing that really bothered me out of the whole night was i was looking through the drink menu when we had first sat down and the waitress suggested a mason jar drink that is apparently popular.. i can't remember the whole name something palm.. anyways the drink came in a small square mason jar.. and it was really tasty.. but it literally couldn't have had any alcohol in it.. i mean like none.. and when we got the check the drink alone was 10! i was expecting 5 7 like a normal drink. especially considering the small size of this one.. i've had drinks before on previous visits and usually 1 drink an i can at least tell i've drank something, but this time 1 small 10 drink that might as well have just been ginger ale. i was really not happy with the whole situation. maybe had the drink had more alcohol i wouldn't have been so upset about the big price for such a small drink..' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'went here for dinner tonight. we got there around 7 30 and the hostess offered for us to sit at the bar area for happy hour or for a 10 minute wait for the dining area. we opted for the dining area. happy hour stops at 7..so that was never really an option? the service was pretty slow. my husband stupidly agreed to ordering cheesesticks when the waitress offered.. i was definitely not impressed with the 9 cheesesticks. he ordered some kind of pasta dish and i ordered a salad. the portions we got for both were not very big, they tasted fine, just small. the check took forever to come. the only thing that really bothered me out of the whole night was i was looking through the drink menu when we had first sat down and the waitress suggested a mason jar drink that is apparently popular.. i can't remember the whole name something palm.. anyways the drink came in a small square mason jar.. and it was really tasty.. but it literally couldn't have had any alcohol in it.. i mean like none.. and when we got the check the drink alone was 10! i was expecting 5 7 like a normal drink. especially considering the small size of this one.. i've had drinks before on previous visits and usually 1 drink an i can at least tell i've drank something, but this time 1 small 10 drink that might as well have just been ginger ale. i was really not happy with the whole situation. maybe had the drink had more alcohol i wouldn't have been so upset about the big price for such a small drink..' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can address the following concerns: 1. Seating: Offer prompt seating upon arrival, without suggesting the bar area during a busy time when happy hour has ended. 2. Service speed: Improve the pace of service by training staff to be more attentive and responsive to customer needs. 3. Portion sizes: Increase the size of the main dishes to better meet customer expectations. 4. Menu accuracy: Ensure that all drinks on the menu accurately reflect their ingredients, especially those with unique names or presentations."
4384," A customer left us a 1-star review: 'let me be very clear in my posting here. some people like cheap and will accept just about anything. for a business professional do not stay here it is not safe. people from just about anywhere can mill through the parking lot and there was very little security in sight. n nthe room had many problems. i took inventory and the list was about 12 items long. for example on their website it lists free internet. they do not have internet at all and no wifi. the staff was quite unfriendly despite some posts you may read to the counter. there is a female that seems to care a slight bit, but the manager is pretty worthless. one person had their car towed and the manager brought out the contract to say, it is not my problem because you signed here. no empathy whatsoever. n ni stayed for 3 days until i couldn't take it anymore and i checked out. when i asked if i would get a refund since i paid for a week, i was told sorry no refunds, check your contract. again, the attitude means everything and theirs stinks. you will be just a number in a bad location. don't stay here you can do better. watch for my review on holiday royale where i transferred to. what a difference!' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'let me be very clear in my posting here. some people like cheap and will accept just about anything. for a business professional do not stay here it is not safe. people from just about anywhere can mill through the parking lot and there was very little security in sight. n nthe room had many problems. i took inventory and the list was about 12 items long. for example on their website it lists free internet. they do not have internet at all and no wifi. the staff was quite unfriendly despite some posts you may read to the counter. there is a female that seems to care a slight bit, but the manager is pretty worthless. one person had their car towed and the manager brought out the contract to say, it is not my problem because you signed here. no empathy whatsoever. n ni stayed for 3 days until i couldn't take it anymore and i checked out. when i asked if i would get a refund since i paid for a week, i was told sorry no refunds, check your contract. again, the attitude means everything and theirs stinks. you will be just a number in a bad location. don't stay here you can do better. watch for my review on holiday royale where i transferred to. what a difference!' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we should focus on the following areas: 1. Safety and Security: Enhance security measures in the parking lot and increase visibility of security personnel. 2. Room Condition: Address the issues mentioned in the review, such as providing a working internet connection and ensuring the room is in good condition. 3. Staff Attitude: Train staff to be more friendly, empathetic, and professional, especially when dealing with complaints or issues. 4. Contract Clarity: Review and clarify the terms and conditions of the contract, ensuring that they are easily understandable and that any potential issues are addressed upfront."
4812," A customer left us a 1-star review: 'i hate being so mean about a jo ann's but i am done with the registers. n ni make decisions to not come here because the lines are so ridiculous. why do they have 9 registers and 1 person ringing all the time!!! infuriating. plus, i feel like i always have to interrupt the cashier because the only people working at jo ann's are 1 cashier and 2 people cutting fabric. i have never in my 10 times in this store seen an associate who is not in one of those three positions. it is so maddening!!! n nbring on at least one more associate because at least i can find help at michaels, and if i can't find it there, i'd rather buy my item on amazon to avoid the bullsh t at jo ann's. n np.s. i even have a vested interest in this store as i took a sewing and a cake decorating class here and i am tired of the place sucking so bad.' The customer feels anger, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i hate being so mean about a jo ann's but i am done with the registers. n ni make decisions to not come here because the lines are so ridiculous. why do they have 9 registers and 1 person ringing all the time!!! infuriating. plus, i feel like i always have to interrupt the cashier because the only people working at jo ann's are 1 cashier and 2 people cutting fabric. i have never in my 10 times in this store seen an associate who is not in one of those three positions. it is so maddening!!! n nbring on at least one more associate because at least i can find help at michaels, and if i can't find it there, i'd rather buy my item on amazon to avoid the bullsh t at jo ann's. n np.s. i even have a vested interest in this store as i took a sewing and a cake decorating class here and i am tired of the place sucking so bad.' The customer feels anger, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can consider the following steps: 1. Increase staffing at the registers during peak hours to reduce long wait times. 2. Train staff to prioritize customers in lines, especially those who appear to be in a hurry or have multiple items. 3. Implement a system to manage the number of open registers based on customer traffic, ensuring that all registers are staffed when necessary. 4. Consider cross-training staff members to work at the registers, so they can step in when needed. 5. Provide additional assistance for customers who are taking classes, offering dedicated help for those individuals."
5891," A customer left us a 1-star review: 'i called to make an appointment and was put on hold a long time. i figured they were just busy. when i got to my appointment, the chubby brown haired girl was busy answering phones, but was nonstop talking to her friends on the phone also. she would get annoyed when the phone rang and put customers on hold as she talked to her friends about her boring life. i was in the waiting room for about 30 minutes and this went on the entire time. i thought it would stop any minute, but it never did. i was paying attention since it was my first visit so just checking out things. the gal who works in the back was excellent. dr. burke was okay, but did not get my prescription correct due to lack of experience. on the way out, the front office girl handed me two of the same prescriptions instead of one for contacts and one for glasses. i'm sure the front desk girl had more boring things to say to her friends. i discovered i had two of the same things so called to ask for the correct sheet. i was put on hold and when someone answered, i told them the situation. they said they would mail it. it never came. i will never go back to this place because of the lack of work ethic there. the only person who did great work was the gal who originally takes you into the back of the house.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i called to make an appointment and was put on hold a long time. i figured they were just busy. when i got to my appointment, the chubby brown haired girl was busy answering phones, but was nonstop talking to her friends on the phone also. she would get annoyed when the phone rang and put customers on hold as she talked to her friends about her boring life. i was in the waiting room for about 30 minutes and this went on the entire time. i thought it would stop any minute, but it never did. i was paying attention since it was my first visit so just checking out things. the gal who works in the back was excellent. dr. burke was okay, but did not get my prescription correct due to lack of experience. on the way out, the front office girl handed me two of the same prescriptions instead of one for contacts and one for glasses. i'm sure the front desk girl had more boring things to say to her friends. i discovered i had two of the same things so called to ask for the correct sheet. i was put on hold and when someone answered, i told them the situation. they said they would mail it. it never came. i will never go back to this place because of the lack of work ethic there. the only person who did great work was the gal who originally takes you into the back of the house.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve phone call handling: Reduce the wait time for customers calling to make appointments. Consider implementing a call-back system or hiring additional staff to handle phone calls more efficiently. 2. Train staff on professionalism: Ensure that all staff members are aware of the importance of maintaining a professional demeanor during work hours, especially when interacting with customers. This includes minimizing personal phone calls and maintaining a friendly and helpful attitude towards customers. 3. Enhance appointment scheduling: Ensure that appointments run on time and that customers are not kept waiting for extended periods."
6175," A customer left us a 1-star review: 'i just want to get inside. ive been there 3 times and been turned away by security for clothes , which were very similar to what others were getting admitted with. forget it. i ain't going back.' The customer feels desire, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i just want to get inside. ive been there 3 times and been turned away by security for clothes , which were very similar to what others were getting admitted with. forget it. i ain't going back.' The customer feels desire, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Acknowledge the issue: Respond to the review by acknowledging the customer's frustration and apologizing for the inconvenience they experienced. 2. Clarify the dress code: Provide clear and concise information about your dress code, including examples of acceptable and unacceptable attire. This can help prevent similar incidents in the future. 3. Offer a solution: Offer a solution, such as a complimentary visit with a waived dress code requirement, to make amends for the negative experience."
8023," A customer left us a 3-star review: 'i started going here in december cuz i've gained 20 lbs since i moved to vegas. damn you buffets!!!! n nanyways..can't beat the price of this place. i also like how its pretty dead most of the time and i've never had to wait to use any equipment or machines. staff is pretty friendly. n naside from the fact some prison bathrooms are probably cleaner and that i saw the fat guy from borat walking around naked in the locker room i'm fine w working out here.' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i started going here in december cuz i've gained 20 lbs since i moved to vegas. damn you buffets!!!! n nanyways..can't beat the price of this place. i also like how its pretty dead most of the time and i've never had to wait to use any equipment or machines. staff is pretty friendly. n naside from the fact some prison bathrooms are probably cleaner and that i saw the fat guy from borat walking around naked in the locker room i'm fine w working out here.' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on the following areas: 1. Cleanliness: Enhance the cleanliness of the gym, particularly the locker rooms, to meet the customer's expectations and ensure a hygienic environment. 2. Awareness: Implement a policy to address inappropriate behavior, such as the customer's experience with the naked individual in the locker room. This could include increased supervision or clearer signage about appropriate attire and behavior."
8960," A customer left us a 3-star review: 'i went to pure on friday night with two of my girlfriends. there was no line to get in at all which surpised me because everyone always talks about how they have to wait like 2 hours and fight the crowds, but then again we came at like 2 am . we were on the guestlist and thought that we were in, but the bouncer guy told us that the guestlist just gets u closer to gettiing in, but not actual admission. we all had disturbed and confused looks on our faces and then he quickly told us to talk to this other guy who then stamped our hands and we were let in immediately for free no hassle, no wait. . it was sooo damn packed, i could barely walk through the crowd. larry johnson, the football player was there in the vip area. he and his friend made it rain which ended up paying for our cab fare! i wished they played a lil more hip hop and not so much dance music, but overall i had a good time. i would definetly go back.' The customer feels confusion, neutral, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i went to pure on friday night with two of my girlfriends. there was no line to get in at all which surpised me because everyone always talks about how they have to wait like 2 hours and fight the crowds, but then again we came at like 2 am . we were on the guestlist and thought that we were in, but the bouncer guy told us that the guestlist just gets u closer to gettiing in, but not actual admission. we all had disturbed and confused looks on our faces and then he quickly told us to talk to this other guy who then stamped our hands and we were let in immediately for free no hassle, no wait. . it was sooo damn packed, i could barely walk through the crowd. larry johnson, the football player was there in the vip area. he and his friend made it rain which ended up paying for our cab fare! i wished they played a lil more hip hop and not so much dance music, but overall i had a good time. i would definetly go back.' The customer feels confusion, neutral, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could: 1. Clarify the guestlist policy: Make it clear that being on the guestlist does not guarantee immediate admission, but rather priority access. This can be communicated more effectively on our website, social media, or at the venue. 2. Improve communication with guests: Ensure that our staff is trained to explain the guestlist policy clearly and courteously to avoid confusion. 3. Adjust the music selection: Consider playing a mix of genres, including more hip-hop music, to cater to a wider range of preferences."
4203," A customer left us a 1-star review: 'very poor experience. the room was cramped and the pyramid shape means a low slanted ceiling. no wi fi, just a modem!! and the receptionist was unhelpful, even though it was our anniversary. will never ever stay here or recommend it to anyone.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'very poor experience. the room was cramped and the pyramid shape means a low slanted ceiling. no wi fi, just a modem!! and the receptionist was unhelpful, even though it was our anniversary. will never ever stay here or recommend it to anyone.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? 1. Address the physical concerns: Offer larger, more spacious rooms or provide an option for non-pyramid-shaped accommodations to accommodate different preferences. 2. Improve internet connectivity: Upgrade the Wi-Fi network to ensure a strong and reliable connection for guests. 3. Enhance customer service: Train receptionists to be more attentive, friendly, and helpful, especially during special occasions like anniversaries. 4. Offer a personalized touch: Consider offering complimentary amenities or services for anniversary stays, such as a bottle of champagne or a special anniversary dessert."
6504," A customer left us a 1-star review: 'if you enjoy running melted fro yo, being treated like you're 5 years old and fruit flies on the fruit than this is the place for you! save your hard earned money and go across the street to the fro yo by sprinkles. it's way cleaner. their machines all work and they trust you to get your own samples..' The customer feels neutral, approval, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'if you enjoy running melted fro yo, being treated like you're 5 years old and fruit flies on the fruit than this is the place for you! save your hard earned money and go across the street to the fro yo by sprinkles. it's way cleaner. their machines all work and they trust you to get your own samples..' The customer feels neutral, approval, joy. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Cleanliness: Ensure the store is consistently clean, with a particular focus on the seating area and self-serve areas like the frozen yogurt machines and toppings bar. Regularly inspect for fruit flies and address any issues promptly. 2. Machine functionality: Regularly maintain and repair the frozen yogurt machines to ensure they work properly and consistently. 3. Self-service: Provide clear instructions and signage for self-service, and consider offering training for staff to help customers if needed."
4548," A customer left us a 1-star review: 'dinner for four last night turned out to be a disaster! first, the surly waiter did not know if they served bourbon or scotch. asked for second choices in case they didn't have them. when the drinks arrived we needed a few more minutes to make our dinner selection. questions about the menu were apparently not appreciated by the waiter and answered very shortly. we attempted to get the waiter back to take our order to no avail. finally we asked the hostess if she would get the waiter and another one came to take our order for additional beverages and food. it took forever to even be served the second drink. we noticed that a gentleman owner? was at the cooking station getting chips out of a large bin, putting them into bowls to be served with his bare hands. our dinner was finally served one the wrong order, perhaps because the waiter couldn't hear over the loud music and we found it to be just okay. the paella had little flavor. the hostess did offer to buy us a desert but after this dining experience took us several hours, we did not want to wait any longer. recommend you go to christos down the street as food and service is excellent.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'dinner for four last night turned out to be a disaster! first, the surly waiter did not know if they served bourbon or scotch. asked for second choices in case they didn't have them. when the drinks arrived we needed a few more minutes to make our dinner selection. questions about the menu were apparently not appreciated by the waiter and answered very shortly. we attempted to get the waiter back to take our order to no avail. finally we asked the hostess if she would get the waiter and another one came to take our order for additional beverages and food. it took forever to even be served the second drink. we noticed that a gentleman owner? was at the cooking station getting chips out of a large bin, putting them into bowls to be served with his bare hands. our dinner was finally served one the wrong order, perhaps because the waiter couldn't hear over the loud music and we found it to be just okay. the paella had little flavor. the hostess did offer to buy us a desert but after this dining experience took us several hours, we did not want to wait any longer. recommend you go to christos down the street as food and service is excellent.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, the following steps can be taken: 1. Train staff on product knowledge, especially regarding alcohol options. 2. Improve communication skills of waitstaff, ensuring they are attentive, patient, and courteous. 3. Adjust the volume of background music to ensure clear communication between staff and customers. 4. Ensure that orders are taken promptly and accurately, and that the waitstaff is responsive to customer needs. 5. Review kitchen procedures to ensure food is prepared with care and attention to detail, with a focus on flavor and presentation."
1525," A customer left us a 2-star review: 'i have eaten here three times. the first visit was with a sushi group from meetup.com. the fish is as good as it gets in the middle of the desert hundreds of miles away from the ocean. the rolls inventive enough to keep your interest. nthe service while attentive isn't top notch. too many rules to follow should you choose the ayce option. ntonight, while entertaining friends from out of town, i had a truly unpleasant experience paying the bill. without looking at the check, a credit card was presented and charged. they added an additional 20 gratuity and labeled it as tax. then they added sales tax to the total including the gratuity. nwhen we questioned the charge, the manager said they automatically add a 20 gratuity to parties of five or more. i pointed out their menu states 18 on parties of six or more. he said they've changed policy but have not changed the menu. nsay what? nhad to argue with the manager to have the charge reversed. told him that if he didn't immediately reverse the charge, i would dispute the charge with the credit card company. ntime to find a new sushi bar.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i have eaten here three times. the first visit was with a sushi group from meetup.com. the fish is as good as it gets in the middle of the desert hundreds of miles away from the ocean. the rolls inventive enough to keep your interest. nthe service while attentive isn't top notch. too many rules to follow should you choose the ayce option. ntonight, while entertaining friends from out of town, i had a truly unpleasant experience paying the bill. without looking at the check, a credit card was presented and charged. they added an additional 20 gratuity and labeled it as tax. then they added sales tax to the total including the gratuity. nwhen we questioned the charge, the manager said they automatically add a 20 gratuity to parties of five or more. i pointed out their menu states 18 on parties of six or more. he said they've changed policy but have not changed the menu. nsay what? nhad to argue with the manager to have the charge reversed. told him that if he didn't immediately reverse the charge, i would dispute the charge with the credit card company. ntime to find a new sushi bar.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Clarify the gratuity policy: Ensure that the policy regarding gratuity for parties of five or more is clearly communicated to customers, either through the menu or a notice at the restaurant. 2. Train staff on policy and customer service: Make sure that all staff members are well-versed in the restaurant's policies, including the gratuity policy, and are trained to provide excellent customer service. 3. Review service standards: Examine the service provided during the customer's visits, focusing on areas where improvement is needed, such as attentiveness and communication."
9015," A customer left us a 3-star review: 'a pretty much standard post office which is located in a store which has everything, from magazines, to canned drinks and bad taste souvenirs. if i am ever queueing here i get a kick out of the stock. n nit appeals to both tourists tacky gifts and cards etc and to locals more practical stuff like .. sellotape? . service is fast, not the friendliest, but get the job done, and it's not like you are going there to eat or anything.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'a pretty much standard post office which is located in a store which has everything, from magazines, to canned drinks and bad taste souvenirs. if i am ever queueing here i get a kick out of the stock. n nit appeals to both tourists tacky gifts and cards etc and to locals more practical stuff like .. sellotape? . service is fast, not the friendliest, but get the job done, and it's not like you are going there to eat or anything.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Enhance the ambiance: Since the post office is located within a store, consider making the post office area more inviting and less cluttered. This could include better signage, more comfortable seating, and a cleaner, more organized layout. 2. Improve customer service: Train staff to be more friendly and approachable. A warm and welcoming demeanor can greatly enhance the customer's overall experience. 3. Offer additional services: If possible, consider offering additional services such as notary services, passport photos, or shipping options beyond standard postal services."
9301," A customer left us a 3-star review: 'if you are all about organic, this is the place for you. huge variety of fresh foods and organic brands available, however, some at a higher price compared to other stores around the area. there is everything you can think of in this location, bakery, cooked foods, wine and bar, coffee and espresso bar and even smelly fish in the front by the entrance. n ni'm on a budget, so there's only certain items i would actually purchase at whole foods. i will still stick to my farmer's market and other stores to get most of my veggies and fruits but will go to whole foods for those unique items and brands.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'if you are all about organic, this is the place for you. huge variety of fresh foods and organic brands available, however, some at a higher price compared to other stores around the area. there is everything you can think of in this location, bakery, cooked foods, wine and bar, coffee and espresso bar and even smelly fish in the front by the entrance. n ni'm on a budget, so there's only certain items i would actually purchase at whole foods. i will still stick to my farmer's market and other stores to get most of my veggies and fruits but will go to whole foods for those unique items and brands.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your store, consider the following strategies: 1. Price Competitiveness: While you offer a wide variety of organic products, the customer mentions that some items are priced higher than other stores in the area. To address this concern, you could consider offering occasional sales or discounts on certain items, especially those that are unique to your store. 2. Budget-friendly Options: To cater to customers on a budget, you could expand your selection of affordable organic options. This could include introducing private label brands or partnering with budget-friendly organic brands. 3. Clear Signage: The customer mentions that they only purchase certain items at your store."
6023," A customer left us a 1-star review: 'this place is pure crap! i brought the family here for a late breakfast early lunch. my wife and i each ordered a belgian waffle combo. when it came out the eggs were barley even warm. the waffles were both almost cold! there was butter on top of each that wouldn't even melt. i asked the waitress if the waffles are even fresh and i was assured they were. well long story short i asked for new fresh and hot waffles for myself and my bride. 10 minutes later we were given one slightly above room air temp waffle and 5 minutes later the other one came out. same condition. if i could only give 0 stars i would. n nfunny thing happened after i got my bill. they had a survey available and i took the 8 minutes to call and answer the questions. 10 minutes later i was contacted by the regional manager! asked why i rated the survey the way i did i was completely honest and he wanted me to come back and spend my hard earned in his store again and give them another chance. i told him there was no way that was ever going to happen. never going back!' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'this place is pure crap! i brought the family here for a late breakfast early lunch. my wife and i each ordered a belgian waffle combo. when it came out the eggs were barley even warm. the waffles were both almost cold! there was butter on top of each that wouldn't even melt. i asked the waitress if the waffles are even fresh and i was assured they were. well long story short i asked for new fresh and hot waffles for myself and my bride. 10 minutes later we were given one slightly above room air temp waffle and 5 minutes later the other one came out. same condition. if i could only give 0 stars i would. n nfunny thing happened after i got my bill. they had a survey available and i took the 8 minutes to call and answer the questions. 10 minutes later i was contacted by the regional manager! asked why i rated the survey the way i did i was completely honest and he wanted me to come back and spend my hard earned in his store again and give them another chance. i told him there was no way that was ever going to happen. never going back!' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, the following steps could be taken: 1. Consistency in food preparation: Ensure that all dishes, especially those that require heating, are served at the correct temperature. 2. Accurate information: Train staff to provide accurate information about the food, such as confirming that the waffles are fresh and hot. 3. Timely service: Address customer complaints promptly and efficiently, especially when it comes to food quality and temperature. 4. Follow-up: If a customer has a negative experience, consider reaching out to them to apologize, offer a solution, and invite them back to try again."
1134," A customer left us a 2-star review: 'just ordered some food for delivery, and the person on the phone and the delivery person were both wonderful. courteous, professional, welcoming. n nsadly, the food was surprisingly bad. i ordered rib tips and brisket, and requested spicy sauce. i'm 99 sure i got mild sauce by mistake, but if somehow i did receive the 'spicy' sauce, then i'm offended by what they call 'spicy.' either way, the sauce was dull in all aspects not sweet enough, not salty enough, not packing any other flavors well enough. besides the sauce being bad, it was poured over my meats in extreme excess, vastly overcompensating for their poor preparation. my food was drenched in sauce, so much that i could hardly distinguish the meat from the soupy red mess. n nthe rib tips had decent texture and were cooked satisfactorily, not much to complain about there, and definitely nothing to praise. but the brisket was somewhat like soggy cardboard. i was only able to eat about 3 rib tips and 2 pieces of brisket before i actually threw the rest of it away. i really hate wasting food, but there was just no chance that i could actually eat any more of this. the beans were ok somewhat odd, but i can't put my finger on exactly why. i don't think i can directly criticize the beans, and i'll probably finish eating them as leftovers tomorrow. n nnonetheless, i could tell that somebody probably knew something in their kitchen, and i could probably find something else on the menu that i would really enjoy. if i'm ever in a jam for some reason, i'll give them another try, and just avoid all of the items i ordered today.' The customer feels disappointment, surprise, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'just ordered some food for delivery, and the person on the phone and the delivery person were both wonderful. courteous, professional, welcoming. n nsadly, the food was surprisingly bad. i ordered rib tips and brisket, and requested spicy sauce. i'm 99 sure i got mild sauce by mistake, but if somehow i did receive the 'spicy' sauce, then i'm offended by what they call 'spicy.' either way, the sauce was dull in all aspects not sweet enough, not salty enough, not packing any other flavors well enough. besides the sauce being bad, it was poured over my meats in extreme excess, vastly overcompensating for their poor preparation. my food was drenched in sauce, so much that i could hardly distinguish the meat from the soupy red mess. n nthe rib tips had decent texture and were cooked satisfactorily, not much to complain about there, and definitely nothing to praise. but the brisket was somewhat like soggy cardboard. i was only able to eat about 3 rib tips and 2 pieces of brisket before i actually threw the rest of it away. i really hate wasting food, but there was just no chance that i could actually eat any more of this. the beans were ok somewhat odd, but i can't put my finger on exactly why. i don't think i can directly criticize the beans, and i'll probably finish eating them as leftovers tomorrow. n nnonetheless, i could tell that somebody probably knew something in their kitchen, and i could probably find something else on the menu that i would really enjoy. if i'm ever in a jam for some reason, i'll give them another try, and just avoid all of the items i ordered today.' The customer feels disappointment, surprise, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Sauce Improvement: The customer found the sauce lacking in flavor, particularly in the spicy option. We should ensure that the sauce is prepared with the correct balance of sweet, salty, and other flavors, and that the spicy sauce lives up to its name. 2. Portion Control: The customer felt that the food was drenched in sauce, making it difficult to distinguish the meat from the sauce. Improving portion control can help prevent this issue. 3. Food Quality: The customer found the brisket to be like soggy cardboard."
9973," A customer left us a 3-star review: 'i went to scottsdale in 2008 for a girls spa weekend and had a really good experience at this spa. so much so that when i went a few weeks ago with my boyfriend, i went back to the first place i thought of to have a massage valley ho . and this time it was even better! i had a full body massage howard was my massuse. and jason had deep tissue. we both felt great afterwards and the service was really good. though the spa itself isn't as cozy as many others, the massages were top notch!' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i went to scottsdale in 2008 for a girls spa weekend and had a really good experience at this spa. so much so that when i went a few weeks ago with my boyfriend, i went back to the first place i thought of to have a massage valley ho . and this time it was even better! i had a full body massage howard was my massuse. and jason had deep tissue. we both felt great afterwards and the service was really good. though the spa itself isn't as cozy as many others, the massages were top notch!' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? To further enhance the customer's experience, consider the following improvements: 1. Maintain the high-quality massages provided by Howard and ensure consistent service across all therapists. 2. Enhance the ambiance of the spa to make it more cozy and inviting, creating a more relaxing environment for customers. 3. Offer additional services or amenities that cater to couples, such as couple's massages, private rooms, or special packages for romantic getaways. 4. Continuously train and develop staff to ensure they are up-to-date on the latest massage techniques and customer service practices."
8832," A customer left us a 3-star review: 'i was reminded of the original matt's big breakfast when we walked into this place! it is ridiculously tiny, but what space they do have is maximized. i had the standard burger and it was super delish! i am not the biggest pickle fan, but that was my favorite part of this burger. the shakes are also fab. i do think it's a bit over priced and the menu is limited. my husband had the short rib tacos and said he enjoyed them. my friend had the elote and did not feel it was worth the price. over 2 and it was not even a full ear of corn! n nthe staff was very kind and patient as i tried to figure out what my kids would eat. i won't be a regular, but i did enjoy the experience.' The customer feels admiration, joy, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i was reminded of the original matt's big breakfast when we walked into this place! it is ridiculously tiny, but what space they do have is maximized. i had the standard burger and it was super delish! i am not the biggest pickle fan, but that was my favorite part of this burger. the shakes are also fab. i do think it's a bit over priced and the menu is limited. my husband had the short rib tacos and said he enjoyed them. my friend had the elote and did not feel it was worth the price. over 2 and it was not even a full ear of corn! n nthe staff was very kind and patient as i tried to figure out what my kids would eat. i won't be a regular, but i did enjoy the experience.' The customer feels admiration, joy, love. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience and encourage repeat visits, consider the following improvements: 1. Address pricing concerns: Review the menu items and consider adjusting prices to be more competitive, without compromising quality. 2. Expand the menu: Offer a wider variety of options to cater to diverse tastes and dietary preferences. 3. Portion size: Ensure that portions are generous and provide good value for the price, especially for items like elote. 4. Consider offering a kids' menu with affordable and appealing options for children. 5. Monitor and control costs to maintain profitability while keeping prices reasonable."
6652," A customer left us a 1-star review: 'this is the worst nail salon in vegas, they are rude and speak in some foreign language the whole time you are there, your servicing americans, speak our language which happens to be english. the prices are expensive and they act like they deserve more then they give speak english ban this place go to english speaking spas' The customer feels annoyance, anger, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'this is the worst nail salon in vegas, they are rude and speak in some foreign language the whole time you are there, your servicing americans, speak our language which happens to be english. the prices are expensive and they act like they deserve more then they give speak english ban this place go to english speaking spas' The customer feels annoyance, anger, disgust. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at our nail salon, we can take the following steps: 1. Improve Communication: Ensure all staff members are proficient in English and make a conscious effort to communicate clearly and respectfully with customers. 2. Cultural Sensitivity Training: Provide training to staff on cultural sensitivity and the importance of accommodating customers who speak English as their primary language. 3. Price Transparency: Clearly display prices for services and offer competitive rates to attract and retain customers. 4. Customer Service Training: Train staff on effective customer service techniques, including active listening, empathy, and problem-solving skills."
9494," A customer left us a 3-star review: 'this was my first time trying sushi. the reviews seemed pretty good and my friend wanted to go back because she has enjoyed it in the past. n nonly one other table of diners, we were seated quickly. we had some questions about the menu and the all you can eat option. n nfriend ordered some sashimi while we decided. n ndecided to go for the all you can eat 26.95. n nwe were told she couldn't because the sashimi she ordered wasn't part of the deal. n nexpressed my frustration because we told him we were thinking of that option. n nthe manager gave her approval though we had to pay 9 for the appetizer. n nthings were going well. the food was quite slow coming out of the kitchen and we were not getting plates at the same time. it was throwing off the tempo of the meal. n nwe were talking and then the waiter decides to tell us that we will be charged for any food left on the plate. n n we did not over order. it was that he brought 2 plates out at the same time. n nthen after we expressed our irritation with him. the manager came over again and said, i see you are really trying. n ngee thanks, so you won't charge me more money. n nleft there spending 80.00. n ndon't think i'll be back anytime soon.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this was my first time trying sushi. the reviews seemed pretty good and my friend wanted to go back because she has enjoyed it in the past. n nonly one other table of diners, we were seated quickly. we had some questions about the menu and the all you can eat option. n nfriend ordered some sashimi while we decided. n ndecided to go for the all you can eat 26.95. n nwe were told she couldn't because the sashimi she ordered wasn't part of the deal. n nexpressed my frustration because we told him we were thinking of that option. n nthe manager gave her approval though we had to pay 9 for the appetizer. n nthings were going well. the food was quite slow coming out of the kitchen and we were not getting plates at the same time. it was throwing off the tempo of the meal. n nwe were talking and then the waiter decides to tell us that we will be charged for any food left on the plate. n n we did not over order. it was that he brought 2 plates out at the same time. n nthen after we expressed our irritation with him. the manager came over again and said, i see you are really trying. n ngee thanks, so you won't charge me more money. n nleft there spending 80.00. n ndon't think i'll be back anytime soon.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, the following steps can be taken: 1. Clarify menu options: Ensure that all menu items and their associated pricing, including any special deals or promotions, are clearly communicated to customers. 2. Train staff on menu and promotions: Ensure that all staff members are well-versed in the menu, including any special deals or promotions, and are able to answer customer questions accurately and confidently. 3. Improve kitchen efficiency: Address any issues with kitchen efficiency to ensure that food is served in a timely manner."
5931," A customer left us a 1-star review: 'okay. hostess had no idea what she was doing. food came out really late and undercooked too. the atmosphere was bleh. i wouldn't recommend this place to anybody. wouldn't come back even if i was starving to death.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'okay. hostess had no idea what she was doing. food came out really late and undercooked too. the atmosphere was bleh. i wouldn't recommend this place to anybody. wouldn't come back even if i was starving to death.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? 1. Improve staff training: Ensure that all staff, particularly hosts, are well-versed in their roles and responsibilities, including menu items, cooking times, and service standards. 2. Enhance food quality and preparation: Implement stricter quality control measures to ensure food is cooked properly and served hot. Consider hiring a professional chef or consulting with one to improve cooking techniques and presentation. 3. Improve service speed: Analyze the restaurant's service flow and identify bottlenecks that may be causing delays in food preparation and service. Implement solutions to streamline the process and reduce wait times."
3354," A customer left us a 1-star review: 'this shop does not even warrant a rating. i called on a monday morning. explained to the guy on the phone that i was looking for a new nail lady. i made an appointment with the owner jennifer on tuesday evening for a gel manicure. when i arrived on time she comes out then passes me off to someone else. said she was too busy. which she had no clients and was just sitting there. i explained my previous bad experience at another salon and she said victoria would take good care of me. victoria was nice and my nails looked decent when i left. not 24hrs passed and three nails chipped. then i went back wednesday night and showed jennifer the nails she said she would fix then passed me to another lady who proceeded to drill my nail to remove all the gel. i told her to stop and explained it was soak off gel. the lady did not understand. jennifer identified the commotion then came over. i explained the drill and she told the girl. i was so frustrated at this point and jennifer finally agreed to correct and work on me. i told her to forget it and i would do it myself. all my nails broke and chipped. i was so disappointed with the experience i had. i am a loyal customer and just wanted quality service. i will never patronize this store ever and would advise anyone seeking quality to look else where.' The customer feels neutral, caring, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'this shop does not even warrant a rating. i called on a monday morning. explained to the guy on the phone that i was looking for a new nail lady. i made an appointment with the owner jennifer on tuesday evening for a gel manicure. when i arrived on time she comes out then passes me off to someone else. said she was too busy. which she had no clients and was just sitting there. i explained my previous bad experience at another salon and she said victoria would take good care of me. victoria was nice and my nails looked decent when i left. not 24hrs passed and three nails chipped. then i went back wednesday night and showed jennifer the nails she said she would fix then passed me to another lady who proceeded to drill my nail to remove all the gel. i told her to stop and explained it was soak off gel. the lady did not understand. jennifer identified the commotion then came over. i explained the drill and she told the girl. i was so frustrated at this point and jennifer finally agreed to correct and work on me. i told her to forget it and i would do it myself. all my nails broke and chipped. i was so disappointed with the experience i had. i am a loyal customer and just wanted quality service. i will never patronize this store ever and would advise anyone seeking quality to look else where.' The customer feels neutral, caring, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Improve communication: Make sure the owner or manager is available to greet customers and manage appointments, especially during peak hours. 2. Train staff on products and services: Ensure that all staff members are well-versed in the products used, such as the difference between soak-off gel and drill-off gel, to avoid any confusion or mishaps. 3. Follow up on appointments: If a staff member is unable to fulfill an appointment, have a backup plan in place to ensure the customer is taken care of."
9952," A customer left us a 3-star review: 'fab park to burn off all the poutine!!! lots and lots of stairs to climb but worth it for a memorable view of montreal. n nthey need to improve signage and have trail maps more readily available so women with no sense of direction can avoid getting lost.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'fab park to burn off all the poutine!!! lots and lots of stairs to climb but worth it for a memorable view of montreal. n nthey need to improve signage and have trail maps more readily available so women with no sense of direction can avoid getting lost.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve Signage: Enhance the visibility and clarity of signs throughout the park, making it easier for visitors to navigate. 2. Provide Trail Maps: Offer detailed trail maps at key locations within the park, such as the entrance, information booths, or online for easy access. 3. Address Gender Neutrality: Ensure that all language and marketing materials are gender-neutral to avoid alienating any customers. 4. Consider Accessibility: While the customer appreciates the stairs, consider offering alternative routes or facilities for those who may find the stairs challenging."
7965," A customer left us a 3-star review: 'i had the truffle potato chips, steamed mussels, italian sausage oven brick pizza and three cheese mac n cheese. overall the food was appetizing although i think the prices were a little high. service was great. we didn't have a reservation and they still say us quickly.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i had the truffle potato chips, steamed mussels, italian sausage oven brick pizza and three cheese mac n cheese. overall the food was appetizing although i think the prices were a little high. service was great. we didn't have a reservation and they still say us quickly.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following actions: 1. Address the pricing concern: Review your menu pricing to ensure it is competitive and justifiable for the quality of food and service provided. 2. Offer a loyalty program or discounts for walk-in customers without reservations: This will show appreciation for their willingness to visit your establishment without prior notice. 3. Consider offering a wider variety of menu options at different price points to cater to a broader range of budgets. 4. Maintain excellent service: Continue providing great service to encourage repeat visits and positive word-of-mouth recommendations."
6782," A customer left us a 3-star review: 'this place is all about cheap late night food and turn over.. and they don't even try to hide it. n nso in the interests of full disclosure, i have never ordered anything outside of the late night 1.95 5.95 menu. maybe the food quality and service is different if you order of the complete menu, maybe its not, i wouldn't know. suffice to say, about 90 of the people who are here after midnight are here for the steak and eggs and other specials and the servers know it. n nthis place is all about turn over. when the average diner is spending less than bucks on their meal, the servers try as hard as they can to get you seated, fed, and out the door. with that being said, if you are looking for actual service that you find at most hotel cafes, look somewhere else. your server will automatically bring you waters for everyone, and your check before you are even done eating. once the food has arrived at the table, you are highly unlikely to see your waiter again. to be honest, this doesn't surprise or irk me in the slightest. every time i come here, i know exactly what to expect. ok food, cheap prices, and no service. but you do get what you pay for. n nthe food itself is not spectacular, but its good for the price. its a perfect place for cheap late night eats. many of the diners are usually drunk from the dollar drinks at the bowling alley or just got back from a club. definitely check it out if your in the area and want some cheap late night food.' The customer feels neutral, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this place is all about cheap late night food and turn over.. and they don't even try to hide it. n nso in the interests of full disclosure, i have never ordered anything outside of the late night 1.95 5.95 menu. maybe the food quality and service is different if you order of the complete menu, maybe its not, i wouldn't know. suffice to say, about 90 of the people who are here after midnight are here for the steak and eggs and other specials and the servers know it. n nthis place is all about turn over. when the average diner is spending less than bucks on their meal, the servers try as hard as they can to get you seated, fed, and out the door. with that being said, if you are looking for actual service that you find at most hotel cafes, look somewhere else. your server will automatically bring you waters for everyone, and your check before you are even done eating. once the food has arrived at the table, you are highly unlikely to see your waiter again. to be honest, this doesn't surprise or irk me in the slightest. every time i come here, i know exactly what to expect. ok food, cheap prices, and no service. but you do get what you pay for. n nthe food itself is not spectacular, but its good for the price. its a perfect place for cheap late night eats. many of the diners are usually drunk from the dollar drinks at the bowling alley or just got back from a club. definitely check it out if your in the area and want some cheap late night food.' The customer feels neutral, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on enhancing service quality, particularly during late-night hours. Here are some specific suggestions: 1. Improve Service Training: Train servers to provide better service, including bringing waters for everyone, checking on customers more frequently, and bringing the check only when the customers are ready to pay. 2. Enhance Food Quality: While the customer acknowledges that the food is good for the price, we could aim to improve the quality of the food, especially on the late-night menu. This could help attract a wider range of customers and improve overall satisfaction."
3595," A customer left us a 1-star review: 'would five 0 stars if i could. they never delievered my flowers and never even called me to inform me of what happened. they were just going to keep my money. will never use them again! though i did get a full refund from them after i called 2 days later to see what the hell happened.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'would five 0 stars if i could. they never delievered my flowers and never even called me to inform me of what happened. they were just going to keep my money. will never use them again! though i did get a full refund from them after i called 2 days later to see what the hell happened.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? 1. Improved Communication: Ensure prompt and clear communication with customers about their orders, especially in cases of delays or issues. 2. Reliable Delivery: Enhance the delivery process to ensure timely and accurate delivery of orders. 3. Proactive Problem-Solving: Implement a system that automatically notifies customers about any issues with their orders, rather than waiting for them to contact us. 4. Swift Refund Process: Streamline the refund process to make it easier and quicker for customers to get their money back, ideally without needing to contact customer service."
5766," A customer left us a 1-star review: 'if i could give this place 0 stars i would! we came here thinking it would be a great car wash in a good location and left highly disappointed. when we pulled up and asked them about a wash that they would recommend it turned into a sales pitch coming from five different angles. each guy has a better deal to offer for some reason and they all work for the same company. the time to wash the car was fast but when they asked if it looked okay and we were under a tarp it did. but as soon as we pulled away all we saw on the hood of our black car was green lint from the rags they were using. we drove straight back but the manager was nowhere to be found and the only people outside wiping the cars down didn't speak english. when we got home and took a closer look in the sun i was able to wipe the green lint off but noticed a sticky residue on the hood of our car. it was as if it was under a sap tree. good thing we only paid 15 but it was 15 poorly spent. i'd rather go through a drive through carwash at a gas station than ever go back to this place again.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'if i could give this place 0 stars i would! we came here thinking it would be a great car wash in a good location and left highly disappointed. when we pulled up and asked them about a wash that they would recommend it turned into a sales pitch coming from five different angles. each guy has a better deal to offer for some reason and they all work for the same company. the time to wash the car was fast but when they asked if it looked okay and we were under a tarp it did. but as soon as we pulled away all we saw on the hood of our black car was green lint from the rags they were using. we drove straight back but the manager was nowhere to be found and the only people outside wiping the cars down didn't speak english. when we got home and took a closer look in the sun i was able to wipe the green lint off but noticed a sticky residue on the hood of our car. it was as if it was under a sap tree. good thing we only paid 15 but it was 15 poorly spent. i'd rather go through a drive through carwash at a gas station than ever go back to this place again.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Training: Ensure all employees are well-trained to provide consistent, friendly, and helpful service. They should be able to answer questions effectively and avoid high-pressure sales tactics. 2. Communication: Improve communication skills, especially for employees who may not speak English fluently. This will help customers feel more comfortable and understood. 3. Quality Control: Enhance the quality of the car wash service, focusing on removing all debris and lint from the vehicles. This includes using clean rags and ensuring the car is thoroughly dried before the customer leaves."
9387," A customer left us a 3-star review: 'everyone likes bar food every now and then! eddie's has decent food with fun burger options and a great beer selection. they always have a good selection of beers on tap and so many beers by the bottle. the only complaint i've had with them is that their beer menu is not always up to date, so i choose a beer only to find they no longer have it on tap. not a huge deal, i just choose another, but it's happened a couple times.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'everyone likes bar food every now and then! eddie's has decent food with fun burger options and a great beer selection. they always have a good selection of beers on tap and so many beers by the bottle. the only complaint i've had with them is that their beer menu is not always up to date, so i choose a beer only to find they no longer have it on tap. not a huge deal, i just choose another, but it's happened a couple times.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Regularly update the beer menu: Ensure the beer menu is accurate and up-to-date, reducing the chances of customers ordering beers that are no longer available. 2. Communicate menu changes: If there are any changes to the beer menu, promptly update the online menu and inform staff to notify customers when asked about specific beers. 3. Offer alternatives: When a requested beer is no longer available, provide alternative suggestions based on the customer's preferences and offer a discount or complimentary item as a gesture of goodwill."
21," A customer left us a 2-star review: 'sometimes this location is dramatically understaffed and the wait times can be really bad. this same challenge can also seem to affect the quality of getting your order correct. n nnothing against paradise bakery because truthfully i really love their locations in general, but this location is one of those that you should only visit because you have to.' The customer feels love, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'sometimes this location is dramatically understaffed and the wait times can be really bad. this same challenge can also seem to affect the quality of getting your order correct. n nnothing against paradise bakery because truthfully i really love their locations in general, but this location is one of those that you should only visit because you have to.' The customer feels love, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at this specific location, we could consider the following actions: 1. Staffing: Ensure adequate staffing levels during peak hours to reduce wait times. This could involve hiring more staff, adjusting schedules, or offering incentives for staff to work during busy periods. 2. Training: Improve staff training to reduce errors in orders. This could involve more thorough training sessions, regular refresher courses, or implementing a double-check system for orders. 3. Communication: Keep customers informed about wait times, staff availability, and any issues that may affect their experience. This could be done through signage, announcements, or personal communication."
8618," A customer left us a 3-star review: 'great news !!! they changed the menu! and it's awesome !!! the chips salsa is amazing ! i got the hot one. the mahi mahi tacos were some of the best i've had! they don't have fresh jalape u00f1os and are kinda pricey but it's the airport. the portions were larger than before also. i will come back when i'm passing through again for sure.' The customer feels admiration, joy, excitement. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'great news !!! they changed the menu! and it's awesome !!! the chips salsa is amazing ! i got the hot one. the mahi mahi tacos were some of the best i've had! they don't have fresh jalape u00f1os and are kinda pricey but it's the airport. the portions were larger than before also. i will come back when i'm passing through again for sure.' The customer feels admiration, joy, excitement. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience and encourage repeat visits, consider the following improvements: 1. Maintain the current menu: The customer appreciates the new menu, so it's essential to ensure consistency in the offerings. 2. Offer fresh jalapeños: Although the customer found the food delicious, they mentioned the absence of fresh jalapeños. Offering this option could cater to customers who prefer a spicier experience. 3. Address pricing concerns: While the customer acknowledges that prices are higher due to the airport location, it may be beneficial to explore ways to offer more competitive pricing without compromising quality."
5394," A customer left us a 1-star review: 'i took my car in and they kept it for 2 days to tell me that the part is several weeks out so i picked up my vehicle. i dropped it back off for the repairs knowing that my estimate says a total of 7.1 hours of work yet it took them 10 days to give me my car back. they performed work with out my approval and i had to pay for it. i asked the owner to make my balance an even 500 from 604.00, he looked at me like i was smoking crack right there in front of him. i politely began describing my terrible experience issue after issue, he had no interest in addressing nor acknowledging my concerns. he quickly agreed to the discount to get me out of his face and he walked right out with out saying a word. 7.1 hours, i questioned who in the world has 10 days to be without their vehicle? to their credit work was good and i saved 106 bucks but it was not worth it. i suggest getting every thing down on paper and sticking to their estimate.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i took my car in and they kept it for 2 days to tell me that the part is several weeks out so i picked up my vehicle. i dropped it back off for the repairs knowing that my estimate says a total of 7.1 hours of work yet it took them 10 days to give me my car back. they performed work with out my approval and i had to pay for it. i asked the owner to make my balance an even 500 from 604.00, he looked at me like i was smoking crack right there in front of him. i politely began describing my terrible experience issue after issue, he had no interest in addressing nor acknowledging my concerns. he quickly agreed to the discount to get me out of his face and he walked right out with out saying a word. 7.1 hours, i questioned who in the world has 10 days to be without their vehicle? to their credit work was good and i saved 106 bucks but it was not worth it. i suggest getting every thing down on paper and sticking to their estimate.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the customer's concerns: Respond to the review by acknowledging the customer's frustration and disappointment. Apologize for the inconvenience caused and express empathy for their situation. 2. Address the issues raised: Address each issue raised in the review, starting with the delay in repairing the vehicle. Explain the reasons for the delay, such as parts shortages or unexpected complications, and offer a solution to prevent similar delays in the future, such as improved communication and more accurate estimates."
5252," A customer left us a 1-star review: 'don't ever make the mistake of going to this place to watch your football game on sunday!!! i have never experienced such rude people the bartender and the manager. i could go on and on, just save yourself the aggravation. this place clearly doesn't know anything about football and it's fans.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'don't ever make the mistake of going to this place to watch your football game on sunday!!! i have never experienced such rude people the bartender and the manager. i could go on and on, just save yourself the aggravation. this place clearly doesn't know anything about football and it's fans.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the poor service: Acknowledge the customer's negative experience and express regret for any inconvenience or discomfort they may have experienced. 2. Address the specific issues: Investigate the complaints about rudeness from the bartender and manager, and take appropriate action to ensure that such behavior is not repeated in the future. 3. Show football knowledge: Demonstrate an understanding of football and its fans by providing a positive and engaging atmosphere for watching games, and offering relevant information or promotions related to the sport."
7771," A customer left us a 3-star review: 'the food is very good. i wish there was a seperate entrance so you didn't have to walk through the nasty wall of smoke from the casino on your way to the restaurant. also, the smoke smell from the casino was so bad in the restaurant. we almost left but were able to find a table in the far back corner by the kitchen where we weren't overwhelmed by the smoke. i'm so surprised they didn't install some sort of air filter in the restaurant so you're not eating while surrounded by a wall of smoke. n nthe buffet included peel and eat shrimp, oysters, carving stations, salad, fruit, all the breakfast goodies, omelette station etc.... n nthe food is good but the overwhelming smoke smell was a huge issue for us.' The customer feels admiration, surprise, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'the food is very good. i wish there was a seperate entrance so you didn't have to walk through the nasty wall of smoke from the casino on your way to the restaurant. also, the smoke smell from the casino was so bad in the restaurant. we almost left but were able to find a table in the far back corner by the kitchen where we weren't overwhelmed by the smoke. i'm so surprised they didn't install some sort of air filter in the restaurant so you're not eating while surrounded by a wall of smoke. n nthe buffet included peel and eat shrimp, oysters, carving stations, salad, fruit, all the breakfast goodies, omelette station etc.... n nthe food is good but the overwhelming smoke smell was a huge issue for us.' The customer feels admiration, surprise, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following actions: 1. Install a separate entrance for the restaurant, away from the casino, to minimize smoke exposure. 2. Investigate the possibility of installing air filters or an air purification system in the restaurant to reduce the smoke smell. 3. Offer a complimentary meal or discount to the customer as a gesture of goodwill for their inconvenience. 4. Communicate the steps taken to address the smoke issue and any improvements made to the customer, demonstrating a commitment to their satisfaction. 5. Consider offering a seating option in a smoke-free area, if possible, to accommodate customers who are sensitive to smoke."
7400," A customer left us a 3-star review: 'you can still have last minute casino gambling drinking time before you leave! or right when you arrive. isn't that already unique in itself? n nfood wise, not too much to choose from, but you get that in many airports. it does have more variety than others, since it's a pretty big airport, at least! i also like how you can take a shuttle to your hotel so take that vs a taxi if you're only with one other person yourself , and the fact that it's only about 3 miles away from the strip.' The customer feels approval, admiration, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'you can still have last minute casino gambling drinking time before you leave! or right when you arrive. isn't that already unique in itself? n nfood wise, not too much to choose from, but you get that in many airports. it does have more variety than others, since it's a pretty big airport, at least! i also like how you can take a shuttle to your hotel so take that vs a taxi if you're only with one other person yourself , and the fact that it's only about 3 miles away from the strip.' The customer feels approval, admiration, curiosity. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience and cater to their preferences, consider the following improvements: 1. Expand Food Options: Offer a wider variety of food choices, catering to different tastes and dietary requirements. This could include more local cuisine, vegetarian and vegan options, and quick service restaurants. 2. Enhance Casino Experience: Consider offering promotions or loyalty programs for frequent travelers, making their casino experience more rewarding. Additionally, consider providing more comfortable seating areas near the gaming tables. 3. Improve Shuttle Service: Enhance the shuttle service to hotels by increasing frequency, ensuring punctuality, and improving the comfort of the vehicles."
5696," A customer left us a 1-star review: 'i have never seen more drama in a place such as suite one salon. as i was sitting waiting for my appointment with my husband. the talk of the day was who had sex and who didn't have sex the night before, the employees need to be called in from the bar next door drunk or high on something. the hair dressers stylist dress like hookers, the eyebrow lady has the worst ny accent and has the biggest mouth i ever heard, so tasteless. i have ever seen a classless bunch of people as i have experienced in a place of business. my hair was damaged from some untalented stylist jewels, my husbands eyebrows looked terrible from the big mouth ny lady whom my husband said breathe smelled like alcohol during his service. what a waste of time and money.' The customer feels disappointment, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i have never seen more drama in a place such as suite one salon. as i was sitting waiting for my appointment with my husband. the talk of the day was who had sex and who didn't have sex the night before, the employees need to be called in from the bar next door drunk or high on something. the hair dressers stylist dress like hookers, the eyebrow lady has the worst ny accent and has the biggest mouth i ever heard, so tasteless. i have ever seen a classless bunch of people as i have experienced in a place of business. my hair was damaged from some untalented stylist jewels, my husbands eyebrows looked terrible from the big mouth ny lady whom my husband said breathe smelled like alcohol during his service. what a waste of time and money.' The customer feels disappointment, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Suite One Salon, we can take the following steps: 1. Professionalism: Ensure all staff members maintain a professional demeanor at all times, avoiding inappropriate or offensive conversations in the workplace. 2. Appropriate Attire: Establish a dress code for staff members to ensure they are dressed in a manner that is both professional and appropriate for a salon environment. 3. Training: Provide ongoing training for stylists to improve their technical skills and ensure they are up-to-date on the latest trends and techniques."
9970," A customer left us a 3-star review: 'okay, so the bartenders are impressive. i loved that part, but i would have to be piss wasted to think that this place was a great time. nthe bar is situated in an outside courtyard amongst several street stores. nthe entertainment other than the bartenders was absolutely wretched! nthe nightime entertainment was even worse. so corny, so rehearsed, and can't they find a prettier girl to put up on stage half naked? realy??! i mean, this is las vegas. pretty girls are a dime a dozen... nanyway, i was just totally disappointed.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'okay, so the bartenders are impressive. i loved that part, but i would have to be piss wasted to think that this place was a great time. nthe bar is situated in an outside courtyard amongst several street stores. nthe entertainment other than the bartenders was absolutely wretched! nthe nightime entertainment was even worse. so corny, so rehearsed, and can't they find a prettier girl to put up on stage half naked? realy??! i mean, this is las vegas. pretty girls are a dime a dozen... nanyway, i was just totally disappointed.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on enhancing the entertainment options in the outdoor courtyard, ensuring a more diverse and appealing selection that caters to a broader audience. This could involve hiring more talented performers, varying the performance styles, and ensuring a more professional and less rehearsed atmosphere. Additionally, we could consider improving the lighting and sound quality to create a more immersive and enjoyable experience. Lastly, we should strive to maintain a high standard of decor and ambiance in the outdoor courtyard to create a more inviting and visually appealing environment."
8627," A customer left us a 3-star review: 'incompetence is becoming an epidemic. last time i went there, i asked for a large chocolate oreo cookie blizzard. 1 mile down the road i realize they put chocolate cookie dough in it. then tonight, i asked for the same thing and they repeat back to me 1 large blizzard with oreo cookie dough. i said, no...you did that last time and you ruined it. i want oreo cookie. again, she repeated with cookie dough. what part of oreo cookie has the word dough in it?! finally, some other guy gets on and he does the same thing. or e o cookie. does this have the word dough in it?? no, what the f is the problem? same thing, 1 mile down the road, i realized they made it with vanilla ice cream this time instead of chocolate.' The customer feels neutral, realization, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'incompetence is becoming an epidemic. last time i went there, i asked for a large chocolate oreo cookie blizzard. 1 mile down the road i realize they put chocolate cookie dough in it. then tonight, i asked for the same thing and they repeat back to me 1 large blizzard with oreo cookie dough. i said, no...you did that last time and you ruined it. i want oreo cookie. again, she repeated with cookie dough. what part of oreo cookie has the word dough in it?! finally, some other guy gets on and he does the same thing. or e o cookie. does this have the word dough in it?? no, what the f is the problem? same thing, 1 mile down the road, i realized they made it with vanilla ice cream this time instead of chocolate.' The customer feels neutral, realization, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we should: 1. Ensure clear communication: Train our staff to listen carefully to customer orders and repeat them back accurately to avoid misunderstandings. 2. Quality control: Double-check orders before serving to ensure they match the customer's request. 3. Empathy and patience: Show understanding and patience when dealing with customers, especially when they are frustrated or confused. 4. Apologize and make amends: Acknowledge the mistake, apologize sincerely, and offer a solution, such as remaking the order correctly or offering a discount on the next visit."
398," A customer left us a 2-star review: 'my sister and i ate here last night for the first time. ordered a vegetarian pizza with 3 toppings. expensive at about 22 for a 16 inch. it was about the driest pizza we had ever had and we had to request extra pizza sauce as they hardly put any sauce on the pizza. apart from that it was just ok and we were not impressed. at least we tried it.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'my sister and i ate here last night for the first time. ordered a vegetarian pizza with 3 toppings. expensive at about 22 for a 16 inch. it was about the driest pizza we had ever had and we had to request extra pizza sauce as they hardly put any sauce on the pizza. apart from that it was just ok and we were not impressed. at least we tried it.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Pizza Quality: Ensure that the pizza is not overly dry. This could involve adjusting the baking process or the amount of sauce used. 2. Consistent Sauce Application: Make sure that an adequate amount of sauce is applied to each pizza, as mentioned in the review. 3. Value for Money: Review the pricing of our vegetarian pizzas to ensure they are competitive and offer good value for the quality and quantity provided. 4. Customer Feedback: Actively seek and respond to customer feedback."
1381," A customer left us a 2-star review: 'i strongly dislike the food here, and there have been a number of occurrences where bartender basically screwed my boyfriend over and what not. if i had it my way i would not come back to this establishment for the life of me. i am not a horny college kid that is here to stare at girls in shorts and their boobs all night. they have a decent thursday night special on drinks but i am over that stage in my life where i want to go out and get wasted and drink til i cannot remember type b.s. ni would rather go somewhere get a good deal on better beer and wine and have maybe one or two drinks tops with delicious food. not crummy food. how can you have a special going on and have nasty food? i think the reason people give such high scores is for 1. the girls 2. their drink specials 3. they are drunk and love the food. yeah its like all the drunken idiots that love denny's. seriously? denny's? get out of here with that! nobody goes to denny's, people end up at denny's if it were me drinking like these college kids and looking to go out i would rather drink at home to pre game and save money then go to the bars. that is just me i am thinking logically at the moment! n nas i am looking at the reviews on the right hand side majority of my top 3 ideas as to why people are giving such high ratings and i can bet you one other thing is because they are single and have all the time in the world to come here for that special that isn't as great as it used to be. anytime my boyfriend brings up the name i cringe and want to stay home.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i strongly dislike the food here, and there have been a number of occurrences where bartender basically screwed my boyfriend over and what not. if i had it my way i would not come back to this establishment for the life of me. i am not a horny college kid that is here to stare at girls in shorts and their boobs all night. they have a decent thursday night special on drinks but i am over that stage in my life where i want to go out and get wasted and drink til i cannot remember type b.s. ni would rather go somewhere get a good deal on better beer and wine and have maybe one or two drinks tops with delicious food. not crummy food. how can you have a special going on and have nasty food? i think the reason people give such high scores is for 1. the girls 2. their drink specials 3. they are drunk and love the food. yeah its like all the drunken idiots that love denny's. seriously? denny's? get out of here with that! nobody goes to denny's, people end up at denny's if it were me drinking like these college kids and looking to go out i would rather drink at home to pre game and save money then go to the bars. that is just me i am thinking logically at the moment! n nas i am looking at the reviews on the right hand side majority of my top 3 ideas as to why people are giving such high ratings and i can bet you one other thing is because they are single and have all the time in the world to come here for that special that isn't as great as it used to be. anytime my boyfriend brings up the name i cringe and want to stay home.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Improve the quality of the food, particularly in the main dishes. This customer seems to value good food over drink specials, so ensuring the food is delicious and consistent will be key. 2. Staff Behavior: Address any issues with the bartender's behavior towards customers. This includes ensuring fair treatment and resolving any past incidents that may have negatively impacted the customer's experience. 3. Ambiance: Create a more comfortable and less distracting environment. This customer seems to dislike the focus on physical appearance and the loud, drunken atmosphere."
9581," A customer left us a 3-star review: 'really good burgers, sweet potato chips and cold beer. skip the onion rings! horrible batter, way too much! nour server basically blew off our feedback on the onion rings. they also forgot my wife's condiments for her burger. ni'll give them a second try..' The customer feels admiration, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'really good burgers, sweet potato chips and cold beer. skip the onion rings! horrible batter, way too much! nour server basically blew off our feedback on the onion rings. they also forgot my wife's condiments for her burger. ni'll give them a second try..' The customer feels admiration, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve the quality of onion rings: Address the issue of the batter by improving the recipe or sourcing better ingredients to ensure a more consistent and enjoyable texture. 2. Pay attention to feedback: Ensure that all feedback, especially constructive criticism, is taken seriously and acted upon. Train staff to actively listen and respond to customer feedback, and make necessary improvements. 3. Enhance service quality: Train staff to prioritize customer satisfaction, including ensuring that all orders are complete and accurate, and that customers feel valued and attended to."
5314," A customer left us a 1-star review: 'i've heard about this place for the past 3 years since i moved into the area, and only tried it the other day. it's okay and overrated in my opinion. the food is mediocre, the potatoes suck, and everything tasted pretty stale to me. soggy and stale and expensive could describe my meal. we had the cheese omlette, sweet potato fries, biscuits and gravy, and brought coffeecake and butter cookies back. i tasted some of everything but the cheese omlette which was my order was really greasy and nothing special. everything all together was 30 but more than half the food was left on our plates we didn't even want to save it. i will be ordering my omlettes from dennys or ihop from now on.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i've heard about this place for the past 3 years since i moved into the area, and only tried it the other day. it's okay and overrated in my opinion. the food is mediocre, the potatoes suck, and everything tasted pretty stale to me. soggy and stale and expensive could describe my meal. we had the cheese omlette, sweet potato fries, biscuits and gravy, and brought coffeecake and butter cookies back. i tasted some of everything but the cheese omlette which was my order was really greasy and nothing special. everything all together was 30 but more than half the food was left on our plates we didn't even want to save it. i will be ordering my omlettes from dennys or ihop from now on.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Enhance the taste and freshness of the food, particularly the potatoes and biscuits. This could involve improving the cooking process, using higher quality ingredients, or adjusting seasonings. 2. Presentation: Ensure that the food is visually appealing, as this can greatly impact the dining experience. 3. Greasiness: Address the issue of excessive grease in the food, particularly the cheese omelette. This could involve adjusting the recipe or cooking methods."
449," A customer left us a 2-star review: 'you come because you want to acquire bragging rights and say you've eaten here however, there's nothing to brag about. the overpriced food is comparable to denny's, it's crowded, the wait for the food is egregiously long and service was ok. at least i hung out with my friends. go to the cheesecake factory inside the forum shops instead.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'you come because you want to acquire bragging rights and say you've eaten here however, there's nothing to brag about. the overpriced food is comparable to denny's, it's crowded, the wait for the food is egregiously long and service was ok. at least i hung out with my friends. go to the cheesecake factory inside the forum shops instead.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. **Value for Money**: Review the pricing of our menu items and ensure they are competitive and offer good value compared to other restaurants, including Denny's. 2. **Speed of Service**: Address the long wait for food by improving kitchen efficiency and communication between kitchen staff and servers. 3. **Crowded Environment**: Consider implementing a system to manage reservations or seating to reduce overcrowding during peak hours. 4. **Quality of Food**: Enhance the culinary experience by improving the taste, presentation, and variety of our dishes."
6013," A customer left us a 1-star review: 'been a coming to this location since they opened. loved coming here but tonight was the last straw. this location has gotten so crowded that its impossible to get a good workout. in the past i could get in a decent workout at peak hours, but lately it has become impossible. i love to workout at another time, but unfortunately i cant. i'd think twice before joining.' The customer feels disappointment, love, sadness. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'been a coming to this location since they opened. loved coming here but tonight was the last straw. this location has gotten so crowded that its impossible to get a good workout. in the past i could get in a decent workout at peak hours, but lately it has become impossible. i love to workout at another time, but unfortunately i cant. i'd think twice before joining.' The customer feels disappointment, love, sadness. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider implementing the following strategies: 1. Address the overcrowding issue: Investigate the cause of the overcrowding and implement measures to manage the number of members during peak hours. This could include offering flexible membership options, such as off-peak hours or limited-time passes, to encourage members to workout at less busy times. 2. Improve workout space: If possible, expand the workout area or rearrange equipment to provide more space for members. This will help ensure that everyone has enough room to exercise comfortably. 3. Communicate changes: Keep members informed about any changes or improvements made to address their concerns."
162," A customer left us a 2-star review: 'beautiful restsurant. service stinks. it's a shame because the food wasn't bad. some good home flavor with unique flare but nothing to break the mold. started out with descent service and two attentive servers but after the 90 worth of food for two people was delivered, nobody showed up to check on us until we asked for the check 35 minutes later. no time for us to sell ourselves on dessert before our movie. guess that's why they have such a bad rating. good luck with downtown summerlin opening next door with 36 food options!' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'beautiful restsurant. service stinks. it's a shame because the food wasn't bad. some good home flavor with unique flare but nothing to break the mold. started out with descent service and two attentive servers but after the 90 worth of food for two people was delivered, nobody showed up to check on us until we asked for the check 35 minutes later. no time for us to sell ourselves on dessert before our movie. guess that's why they have such a bad rating. good luck with downtown summerlin opening next door with 36 food options!' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve Service Timeliness: Ensure that servers are attentive and check on customers at regular intervals, especially after food delivery. This will help maintain a consistent level of service throughout the meal. 2. Enhance Communication: Inform customers about dessert options and any other relevant information promptly, giving them enough time to make decisions. 3. Train Staff on Pace Management: Train staff to manage the pace of service, ensuring that food is delivered in a timely manner and that there is enough time for customers to enjoy their meal and any additional offerings, such as dessert."
2459," A customer left us a 2-star review: 'andy c. really hit the nail on the head. salsa here sucked, and the beans are bland. i also came here in high hope that i'd find some good guacamole, which was not the case. n nstrolled in here last night around 7 30 after being released from the hospital. my sister and i were starving and figured mexican might be the fix we need. i forgot how small it is, making the restaurant seem crowded all the time. however, we were seated promptly. service was okay, but i felt like they were rushing me out of the place. not appealing. in terms of food, i got a huge chicken chimi, which as although good, gave me terrible heartburn which i still have faint traces of. n nso so restaurant. always has been, always will be.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'andy c. really hit the nail on the head. salsa here sucked, and the beans are bland. i also came here in high hope that i'd find some good guacamole, which was not the case. n nstrolled in here last night around 7 30 after being released from the hospital. my sister and i were starving and figured mexican might be the fix we need. i forgot how small it is, making the restaurant seem crowded all the time. however, we were seated promptly. service was okay, but i felt like they were rushing me out of the place. not appealing. in terms of food, i got a huge chicken chimi, which as although good, gave me terrible heartburn which i still have faint traces of. n nso so restaurant. always has been, always will be.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve the quality of the salsa, beans, and guacamole to meet customer expectations. 2. Train staff to provide a more relaxed and unhurried dining experience, ensuring customers feel comfortable and valued. 3. Consider offering options for customers with dietary restrictions or concerns, such as heartburn, to minimize negative reactions to certain menu items. 4. Enhance the ambiance of the restaurant to make it feel less crowded and more inviting. 5. Offer prompt and courteous service, ensuring customers feel welcomed and attended to throughout their visit."
9177," A customer left us a 3-star review: 'i have a love hate relationship with town square. i love the diversity of shops and restaurants. however, i hate the traffic jams and inconvenient parking. additionally i have looked at a mall map for a specific store and it was no where to be found. who wants to call the store for directions? i've never had that problem at other shopping malls. because of the negatives i tend to avoid town square when possible. however, there are certain stores and restaurants that can only be found there that i find worth visiting.' The customer feels love, disapproval, anger. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i have a love hate relationship with town square. i love the diversity of shops and restaurants. however, i hate the traffic jams and inconvenient parking. additionally i have looked at a mall map for a specific store and it was no where to be found. who wants to call the store for directions? i've never had that problem at other shopping malls. because of the negatives i tend to avoid town square when possible. however, there are certain stores and restaurants that can only be found there that i find worth visiting.' The customer feels love, disapproval, anger. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Town Square, consider the following steps: 1. Traffic Management: Implement traffic management strategies to reduce congestion and improve the flow of vehicles, such as optimizing traffic light timings, providing clear signage, and considering the use of technology like smart traffic systems. 2. Parking Improvements: Enhance the parking facilities by increasing the number of parking spaces, improving signage, offering more convenient parking options (e.g., valet parking, reserved spots for disabled individuals), and implementing a parking guidance system to help customers find available spots more easily."
3436," A customer left us a 1-star review: 'do not buy tires from fletcher. they do not warrant the tires they sell. i bought a set of tires with a hazard warranty and the tires began to split. the tires were manufactured by firestone. i researched firestone tires and they have had major lawsuits and ford actually dropped them as a supplier just last year. firestone had been with ford for 94 years. fletcher would not cover my tires which i purchased less than 2 1 2 years ago because of the splitting of the tire. i will never buy another tire from fletcher and neither should you.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'do not buy tires from fletcher. they do not warrant the tires they sell. i bought a set of tires with a hazard warranty and the tires began to split. the tires were manufactured by firestone. i researched firestone tires and they have had major lawsuits and ford actually dropped them as a supplier just last year. firestone had been with ford for 94 years. fletcher would not cover my tires which i purchased less than 2 1 2 years ago because of the splitting of the tire. i will never buy another tire from fletcher and neither should you.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the customer's concerns: Respond to the review by acknowledging the customer's disappointment and expressing empathy for their situation. 2. Investigate the issue: Look into the specific details of the case, including the type of tires purchased, the warranty terms, and the reason for the tire failure. 3. Offer a solution: If the investigation reveals that the tires were faulty or the warranty terms were not met, offer a fair resolution, such as replacing the tires or providing a refund."
6332," A customer left us a 1-star review: 'i am very dissatisfied with their service. i gave them explicit instructions twice and they failed to perform the work i asked for. i was at their shop for 20 minutes. i told eric that i had to make an appointment and had to go. he continued to take phone calls. i ended up being late for an appointment due to their ineptness.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i am very dissatisfied with their service. i gave them explicit instructions twice and they failed to perform the work i asked for. i was at their shop for 20 minutes. i told eric that i had to make an appointment and had to go. he continued to take phone calls. i ended up being late for an appointment due to their ineptness.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? 1. Clarify Instructions: Ensure that all team members understand the customer's specific instructions clearly and accurately. This could involve double-checking the instructions before starting the work. 2. Appointment System: Implement a strict appointment system to manage time effectively and avoid overbooking. This will help ensure that customers are not kept waiting unnecessarily. 3. Focus on Customer: Train staff to prioritize customer service. This means minimizing distractions during customer interactions, such as taking phone calls while attending to a customer. 4. Follow-up: After the work is done, follow up with the customer to ensure their satisfaction and address any concerns they may have."
6473," A customer left us a 1-star review: 'all you can eat rice n nby offering nigiri only with the all you can eat buffet with a big chunk of rice under a tiny piece of fish and insisting rudely that you will not be served more until you eat all of the stomach filling rice, they are not doing much to ensure a return visit.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'all you can eat rice n nby offering nigiri only with the all you can eat buffet with a big chunk of rice under a tiny piece of fish and insisting rudely that you will not be served more until you eat all of the stomach filling rice, they are not doing much to ensure a return visit.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can make the following changes: 1. Offer a more balanced selection of dishes in the all-you-can-eat buffet, including a variety of sushi options beyond just nigiri. 2. Reduce the amount of rice served with the nigiri to ensure it doesn't fill the customer up too quickly, leaving room for other dishes. 3. Train our staff to be more considerate and less pushy when serving customers, especially when it comes to the amount of food they are served. 4. Consider offering smaller portions of rice as an option for those who prefer less."
7421," A customer left us a 3-star review: 'we stumbled upon this place last minute while searching for a late night snack. n nvery slow service and a our server was hard to understand as he didn5 understand us asking him to speak up and he had a very thick accent. n nnow the food... ni had the onion soup. it came with this thick layer of cheese and a soggy crustini inside. now for most soups i thought it came with a crustini on top. n nmy husband had the turkey club which was exactly that a plain dry turkey club. n nmy friends had dessert. one the creme brule the other had the frozen tiramisu. n ncreme brule was average. ntiramisu was served in oversized coffe cup with whip cream and chocolate chips on top. it was ok, i wont go back for it. chocolate chips were definitely not needed.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'we stumbled upon this place last minute while searching for a late night snack. n nvery slow service and a our server was hard to understand as he didn5 understand us asking him to speak up and he had a very thick accent. n nnow the food... ni had the onion soup. it came with this thick layer of cheese and a soggy crustini inside. now for most soups i thought it came with a crustini on top. n nmy husband had the turkey club which was exactly that a plain dry turkey club. n nmy friends had dessert. one the creme brule the other had the frozen tiramisu. n ncreme brule was average. ntiramisu was served in oversized coffe cup with whip cream and chocolate chips on top. it was ok, i wont go back for it. chocolate chips were definitely not needed.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve Service Speed: Address the issue of slow service by training staff to work efficiently and effectively, reducing wait times. 2. Enhance Communication Skills: Provide additional training for staff to improve their communication skills, ensuring they can understand and be understood by customers, regardless of their accent or language. 3. Clarify Menu Items: Make sure menu descriptions are clear and accurate, including information about what comes with each dish, such as the onion soup's crustini. 4. Quality of Food: Ensure that the food served is of high quality, with appropriate seasoning and presentation."
7531," A customer left us a 3-star review: 'there are a few reasons to go to cedar street tavern, none having to do with the place's food options, which maybe isn't a bad thing for a tavern. perhaps you live in charlotte's gateway area you're pretty limited as far as walking distance bar pubs go, so cst makes sense given its location. maybe you're feeling a little lonely, in which case you can enjoy a moderately priced cocktail at the always packed but never crowded singles bar. you like to smoke, you say? the tavern is your mecca everyone there is smoking. i think i saw the hostess smoking a cigarette mid shift. n nthe food's fine, but not exactly noteworthy. decent wings and nachos mediocre pizzas passable salads that sorta thing. stay away from the entrees there's just no reason. again, though, nothing on the menu's gonna have you anxious to return. n nbut if you're looking for a drink after work, this place is great. plenty of indoor tables, a happening bar area, and even three or four umbrella ed outdoor tables. there's also a projection screen tv and more than a few flat screens if you're looking to snag an out of town game. n nthe staff is friendly, the drinks are cold, the patrons nondescript. you'll never leave raving about the place, but then again, you'll never really leave unhappy, either.' The customer feels neutral, approval, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'there are a few reasons to go to cedar street tavern, none having to do with the place's food options, which maybe isn't a bad thing for a tavern. perhaps you live in charlotte's gateway area you're pretty limited as far as walking distance bar pubs go, so cst makes sense given its location. maybe you're feeling a little lonely, in which case you can enjoy a moderately priced cocktail at the always packed but never crowded singles bar. you like to smoke, you say? the tavern is your mecca everyone there is smoking. i think i saw the hostess smoking a cigarette mid shift. n nthe food's fine, but not exactly noteworthy. decent wings and nachos mediocre pizzas passable salads that sorta thing. stay away from the entrees there's just no reason. again, though, nothing on the menu's gonna have you anxious to return. n nbut if you're looking for a drink after work, this place is great. plenty of indoor tables, a happening bar area, and even three or four umbrella ed outdoor tables. there's also a projection screen tv and more than a few flat screens if you're looking to snag an out of town game. n nthe staff is friendly, the drinks are cold, the patrons nondescript. you'll never leave raving about the place, but then again, you'll never really leave unhappy, either.' The customer feels neutral, approval, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Cedar Street Tavern, we can focus on the following areas: 1. Food Quality: Enhance the food options, particularly the entrees, to provide a more noteworthy dining experience. This could involve improving recipes, sourcing better ingredients, or hiring a skilled chef. 2. Smoking Policy: Implement a strict no-smoking policy indoors to create a healthier environment for all patrons. This could also help improve the tavern's image and attract a wider customer base."
8843," A customer left us a 3-star review: 'used to go here for lunch when i worked near it. let's just say it was more a draw of the 3.99 burger, fries and a beer special than the girls because oh wow those afternoon girls were not the cutest. they were eager though and we were definitely....enetertained is a good word for it. the burger special is totally worth it. not the best burger and fries in the land, but top it off with a beer and make it 4 and i'm not going to complain. n nwho in the world reviews the food at a topless bar? oh, me. right.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'used to go here for lunch when i worked near it. let's just say it was more a draw of the 3.99 burger, fries and a beer special than the girls because oh wow those afternoon girls were not the cutest. they were eager though and we were definitely....enetertained is a good word for it. the burger special is totally worth it. not the best burger and fries in the land, but top it off with a beer and make it 4 and i'm not going to complain. n nwho in the world reviews the food at a topless bar? oh, me. right.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on enhancing the food quality and service, while maintaining the current entertainment aspect that seems to be a draw for the customer. Here are some specific suggestions: 1. Improve Food Quality: Offer higher-quality ingredients for the burger special, ensuring it is consistently delicious and meets the customer's expectations. 2. Enhance Service: Train staff to provide friendly, attentive, and professional service that caters to each customer's needs without being intrusive. 3. Maintain Entertainment: Continue to offer the entertainment that the customer finds enjoyable, while ensuring it is tasteful and respectful to all patrons."
1724," A customer left us a 2-star review: 'i was not impressed by this place...perhaps because pizza to me is pizza. bread and sauce and toppings, it's the same to me. i guess i've been trying to look for a pizza that will blow me away. apparently this place did not hit the spot. just another plain jane in all the pizza i've had. n nthe waiter seemed quite aloof. i asked for bread and then 10 minutes passed and i had to ask again. same to refilling the waters. n npizza was pretty bland and not all impressed.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i was not impressed by this place...perhaps because pizza to me is pizza. bread and sauce and toppings, it's the same to me. i guess i've been trying to look for a pizza that will blow me away. apparently this place did not hit the spot. just another plain jane in all the pizza i've had. n nthe waiter seemed quite aloof. i asked for bread and then 10 minutes passed and i had to ask again. same to refilling the waters. n npizza was pretty bland and not all impressed.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Enhance the taste and presentation of our pizzas to make them more appealing and memorable. This could involve improving the recipe, using higher-quality ingredients, or offering more unique toppings. 2. Staff Attitude: Train our staff to be more attentive and friendly towards customers. They should be proactive in addressing customer needs, such as refilling waters and bringing bread promptly. 3. Communication: Improve communication with customers about their orders and any delays that may occur. This could be done through regular updates or by setting expectations clearly at the beginning of the meal."
1589," A customer left us a 2-star review: 'not the best to be honest. owners kid running all over the place, i know he is a kid, but i'm trying to stuff my face over here.. i guess i had the wrong thing, but garlic chicken should not be so hard. not the worst i've ever had but not the best either..' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'not the best to be honest. owners kid running all over the place, i know he is a kid, but i'm trying to stuff my face over here.. i guess i had the wrong thing, but garlic chicken should not be so hard. not the worst i've ever had but not the best either..' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider implementing the following changes: 1. Implement a clear policy for children in the dining area, ensuring they are supervised and not disrupting other customers. 2. Offer a more diverse menu or improve the quality of specific dishes, such as the garlic chicken, to meet customer expectations. 3. Train staff to be more attentive and responsive to customer needs, including ensuring tables are clean and food is served promptly. 4. Consider offering a quieter, more intimate dining area for customers who prefer a more relaxed dining experience."
9554," A customer left us a 3-star review: 'my husband and i just moved to charlotte and were looking for a new favorite mexican restaurant. this was not it. there was no al a cart menu and no chicken mole two things we like to order off of. while the prices were steep the food was ok. they were completely out of there house margarita by 7 pm which sucks bc that's my favorite kind of drink and i hadn't anticipated the price of what they did have available they still are not serving half their drink menu understandable they just opened. nthe staff was friendly but i was waiting for my drink to be refilled a couple times not so good when your eating spicy food . the place was good but not for the price or the wait. i think my brother was right, the best mexican restaurant is a shady one.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'my husband and i just moved to charlotte and were looking for a new favorite mexican restaurant. this was not it. there was no al a cart menu and no chicken mole two things we like to order off of. while the prices were steep the food was ok. they were completely out of there house margarita by 7 pm which sucks bc that's my favorite kind of drink and i hadn't anticipated the price of what they did have available they still are not serving half their drink menu understandable they just opened. nthe staff was friendly but i was waiting for my drink to be refilled a couple times not so good when your eating spicy food . the place was good but not for the price or the wait. i think my brother was right, the best mexican restaurant is a shady one.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Expand the menu: Offer an a la carte menu that includes a variety of dishes, including chicken mole, to cater to diverse tastes. 2. Inventory management: Ensure that popular items, such as the house margarita, are consistently available throughout the day. 3. Price transparency: Clearly display prices to avoid unexpected costs and provide a more enjoyable dining experience. 4. Drink refills: Improve the speed and frequency of drink refills, especially when serving spicy food, to enhance customer comfort."
6593," A customer left us a 1-star review: 'i wish i could give this a negative number. it rightfully deserves to be put out of business. n nabout two months ago, i received a flyer in the mail with a coupon at great clips. since my regular stylist was off that day and it was a long drive to my normal routine, i decided to try this place which was like 2 minutes from home. n nwell, when i walked in, it was packed. i guess everyone had a freaking coupon. coupon worked. n ni was assigned a stylist. i told her what i was looking for. honestly, it was one of those stylist that when you say something, it goes into one ear and out the other. while cutting my hair, she spent time joking and horseplaying with her fellow stylist. it makes me nervous when they have a scissor in one hair cutting your hair and their eyes are focus on their peer major problem. end result, she did a horrific job. n nfigure that this was a fluke, i went back 4 weeks later. they assigned another stylist. guess what, same result. n nas the old saying goes, fool me once, shame on you, fool me twice, shame on me. shame on me for going here the second time... never again! n nhere is the deal. at great clips or crapper clips , the stylist are totally unprofessional too much horseplay i think this is to hide their inability to actually cut hair , do not listen to their patrons, and they ultimately fail to perform an adequate job. i have no idea how this place stays in business and how the stylist receive their certification. n ndon't go here!!!' The customer feels desire, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i wish i could give this a negative number. it rightfully deserves to be put out of business. n nabout two months ago, i received a flyer in the mail with a coupon at great clips. since my regular stylist was off that day and it was a long drive to my normal routine, i decided to try this place which was like 2 minutes from home. n nwell, when i walked in, it was packed. i guess everyone had a freaking coupon. coupon worked. n ni was assigned a stylist. i told her what i was looking for. honestly, it was one of those stylist that when you say something, it goes into one ear and out the other. while cutting my hair, she spent time joking and horseplaying with her fellow stylist. it makes me nervous when they have a scissor in one hair cutting your hair and their eyes are focus on their peer major problem. end result, she did a horrific job. n nfigure that this was a fluke, i went back 4 weeks later. they assigned another stylist. guess what, same result. n nas the old saying goes, fool me once, shame on you, fool me twice, shame on me. shame on me for going here the second time... never again! n nhere is the deal. at great clips or crapper clips , the stylist are totally unprofessional too much horseplay i think this is to hide their inability to actually cut hair , do not listen to their patrons, and they ultimately fail to perform an adequate job. i have no idea how this place stays in business and how the stylist receive their certification. n ndon't go here!!!' The customer feels desire, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Staff Training: Enhance training programs to ensure stylists listen attentively to customers, understand their requirements, and maintain a professional demeanor while working. 2. Communication: Improve communication between stylists and customers to ensure that the customer's preferences and expectations are clearly understood and met. 3. Quality Control: Implement a quality control system to monitor the work of stylists and provide feedback for improvement. 4. Customer Service: Train staff to handle customer complaints effectively, showing empathy and taking immediate action to rectify any issues."
6857," A customer left us a 3-star review: 'some of the things i like n decor n prices n bathrooms are clean n ample parking n food when it's good, it's good. n nthings i do not like n service awful on several occasions n food not always on point' The customer feels love, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'some of the things i like n decor n prices n bathrooms are clean n ample parking n food when it's good, it's good. n nthings i do not like n service awful on several occasions n food not always on point' The customer feels love, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we should focus on enhancing our service quality and consistency in food preparation. Specifically, we can: 1. Train staff on providing excellent customer service, ensuring they are attentive, friendly, and responsive to customer needs. 2. Improve food quality and consistency by implementing standardized recipes, sourcing high-quality ingredients, and regularly training kitchen staff. 3. Address the issue of service inconsistency by implementing a system for tracking customer feedback and addressing any recurring issues promptly. 4. Ensure cleanliness and ample parking are maintained at all times."
6819," A customer left us a 3-star review: 'surprisingly disappointing. when you walk into a lagasse restaurant you expect to receive good quality food. i had the fish and chips expecting them to be great given the chef's name behind the restaurant. the fish was actually a little soggy and seemed to be near the end of it's shelf life. the fries were good. sadly to say, the best thing on my plate was the tar tare sauce. n nmy husband on the other hand, had spicy dry rub baby back ribs and he liked them. i tried a little bite and thought the sauce was over cooked because it was kind of congealed onto the meat. n nthe pretzel and beer cheese dip were really good and i recommend trying the sweet potato fries with the cinnamon dip...they were very good. one of the other people we were dining with shared a couple of his fries. n nif you want to watch a sports game, then this is a good place to go...to watch a game. just don't have high food standard expectations. there is a tv at every table so you can watch your game without people getting in the way. n ni also recommend waiting to pay the bill right before you leave, otherwise they will leave you high and dry and spending the rest of the game without anything to drink.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'surprisingly disappointing. when you walk into a lagasse restaurant you expect to receive good quality food. i had the fish and chips expecting them to be great given the chef's name behind the restaurant. the fish was actually a little soggy and seemed to be near the end of it's shelf life. the fries were good. sadly to say, the best thing on my plate was the tar tare sauce. n nmy husband on the other hand, had spicy dry rub baby back ribs and he liked them. i tried a little bite and thought the sauce was over cooked because it was kind of congealed onto the meat. n nthe pretzel and beer cheese dip were really good and i recommend trying the sweet potato fries with the cinnamon dip...they were very good. one of the other people we were dining with shared a couple of his fries. n nif you want to watch a sports game, then this is a good place to go...to watch a game. just don't have high food standard expectations. there is a tv at every table so you can watch your game without people getting in the way. n ni also recommend waiting to pay the bill right before you leave, otherwise they will leave you high and dry and spending the rest of the game without anything to drink.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality of Food: Ensure the fish used in the fish and chips is fresh and properly cooked to maintain its texture. The kitchen team should pay attention to the shelf life of ingredients, especially seafood. 2. Consistency: Improve the consistency of dishes across the menu, so that all customers can expect a high-quality meal, regardless of their order. 3. Communication: Train staff to proactively address customer concerns about the food, such as the texture or taste of dishes. This can help manage customer expectations and provide an opportunity to rectify any issues."
557," A customer left us a 2-star review: 'did i have a good time here with a bunch of friends that were staying at the same hotel? yes. would i ever come back to this pool otherwise? no. n ni ordered a fruit plate and 2 bottles of water in the morning. waitress told me 21 but didn't hand me the bill..... i decided to take it from her hand and look for myself. the bill was 20.10 and stamped across the top gratuity included . the day before we had been ordering food and cocktails and tipping our servers all day, but i did think it was weird we never saw our tabs. smart on their part, but you may want to check for yourselves. n nwe were there mid july. it seemed pretty slow during the week and the pool party wasn't as insane as i had remembered a few years back. my opinion... clientele was a bit ghetto. for the money you spend at this pool, you'd expect some swankier patrons. n nwater wasn't freezing, actually quite comfortable, a definite plus!' The customer feels confusion, curiosity, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'did i have a good time here with a bunch of friends that were staying at the same hotel? yes. would i ever come back to this pool otherwise? no. n ni ordered a fruit plate and 2 bottles of water in the morning. waitress told me 21 but didn't hand me the bill..... i decided to take it from her hand and look for myself. the bill was 20.10 and stamped across the top gratuity included . the day before we had been ordering food and cocktails and tipping our servers all day, but i did think it was weird we never saw our tabs. smart on their part, but you may want to check for yourselves. n nwe were there mid july. it seemed pretty slow during the week and the pool party wasn't as insane as i had remembered a few years back. my opinion... clientele was a bit ghetto. for the money you spend at this pool, you'd expect some swankier patrons. n nwater wasn't freezing, actually quite comfortable, a definite plus!' The customer feels confusion, curiosity, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can address the following concerns: 1. Clarify billing: Ensure that all charges are clearly communicated and visible to the customer. If gratuity is included, make sure it's clearly stated on the bill. 2. Improve service consistency: Ensure that all servers are aware of the billing process and communicate it effectively to customers. 3. Enhance the pool environment: To attract a more diverse and upscale clientele, consider implementing improvements such as better maintenance, more comfortable seating, and offering premium services or amenities."
8910," A customer left us a 3-star review: 'it's zipps. a chain restaurant that has the same feel wherever you go. not as big as the one in arcadia. the wings are always great. the pizza is comparable to the take n bake that you can pick up at your local grocery store.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'it's zipps. a chain restaurant that has the same feel wherever you go. not as big as the one in arcadia. the wings are always great. the pizza is comparable to the take n bake that you can pick up at your local grocery store.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on enhancing the ambiance and service at our restaurant to make it feel less like a chain and more unique. We could also work on improving the quality of our pizza to make it stand out from take-n-bake options at local grocery stores. Additionally, we could consider offering unique, locally-inspired dishes to give our customers a sense of place and a reason to return."
7200," A customer left us a 3-star review: 'this served its purpose for me i was hungry and on my way from the train stop behind the imperial palace to my actual hotel on the strip. i needed to eat fast and was a little dehydrated from the climate and walking around a tradeshow all day. i had the dumpling soup and some sushi rolls. while i've had better of both elsewhere, the service was fast and the food came out quickly so i was thankful. the soup definitely helped my dehydration. i recommend this place for a hangover or quick lunch if you are exhausted by the strip buffets.' The customer feels gratitude, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this served its purpose for me i was hungry and on my way from the train stop behind the imperial palace to my actual hotel on the strip. i needed to eat fast and was a little dehydrated from the climate and walking around a tradeshow all day. i had the dumpling soup and some sushi rolls. while i've had better of both elsewhere, the service was fast and the food came out quickly so i was thankful. the soup definitely helped my dehydration. i recommend this place for a hangover or quick lunch if you are exhausted by the strip buffets.' The customer feels gratitude, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Enhance the quality of food: While the customer appreciates the speed of service, they mention that they've had better food elsewhere. Improving the taste and quality of your dishes could help create a more memorable experience. 2. Offer a wider variety: The customer mentions that they had dumpling soup and sushi rolls. Offering a more diverse menu could cater to a broader range of tastes and preferences, making it more appealing to customers like this one."
4930," A customer left us a 1-star review: 'jumbo burrito? please that is the sorriest burrito i have ever seen eaten. the burrito supremes from taco bell are bigger and better quality. if they called the burrito baby burrito i would have given them n2 stars for their honesty.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'jumbo burrito? please that is the sorriest burrito i have ever seen eaten. the burrito supremes from taco bell are bigger and better quality. if they called the burrito baby burrito i would have given them n2 stars for their honesty.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Acknowledge the feedback: Respond to the review, acknowledging their dissatisfaction with the size and quality of our jumbo burrito. 2. Offer a solution: Apologize for their experience and offer a complimentary upgrade to a larger burrito or a meal of their choice on their next visit. 3. Improve product quality: Work on enhancing the quality of our burritos, perhaps by using higher-quality ingredients or improving the wrapping process."
8726," A customer left us a 3-star review: 'after reading all of the great reviews of this place, i was really really hoping for a great sandwich experience. i don't live anywhere near this place but happened to be in the neighborhood yesterday, so i decided to make a stop here. n ni ordered a regular sized 9 philly cheesesteak sandwich with provolone peppers. n nthe woman working there was very nice and friendly. the other customers in the joint appeared to be regulars because she knew them by name and already knew what a few of them wanted......very impressive. you don't find service like that too often in vegas. n nmy sandwich was very fresh hot and looked awesome. however, in the taste department it fell flat for me. i thought the beef was a little bland.....it didn't have that distinctive taste that i expect from a steak sandwich. i also thought it could have used more cheese as i could barely taste the provolone. the peppers were good.....although, i didn't know you had the option to order sweet or hot peppers until i overheard other people asking for them.....wish i would have known, i would have ordered hot......to be fair, it's printed on the menu on the wall.....but i overlooked it as i was trying to read everything and figure out what to order before someone else came in and cut in front of me. n noverall, it was a pleasant experience and even though the steak sandwich didn't do it for me, i will give this place another try the next time i'm in the area so i can try the pastrami swiss burger and their italian sandwich. until then, it gets 3 stars in my book.' The customer feels admiration, optimism, desire. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'after reading all of the great reviews of this place, i was really really hoping for a great sandwich experience. i don't live anywhere near this place but happened to be in the neighborhood yesterday, so i decided to make a stop here. n ni ordered a regular sized 9 philly cheesesteak sandwich with provolone peppers. n nthe woman working there was very nice and friendly. the other customers in the joint appeared to be regulars because she knew them by name and already knew what a few of them wanted......very impressive. you don't find service like that too often in vegas. n nmy sandwich was very fresh hot and looked awesome. however, in the taste department it fell flat for me. i thought the beef was a little bland.....it didn't have that distinctive taste that i expect from a steak sandwich. i also thought it could have used more cheese as i could barely taste the provolone. the peppers were good.....although, i didn't know you had the option to order sweet or hot peppers until i overheard other people asking for them.....wish i would have known, i would have ordered hot......to be fair, it's printed on the menu on the wall.....but i overlooked it as i was trying to read everything and figure out what to order before someone else came in and cut in front of me. n noverall, it was a pleasant experience and even though the steak sandwich didn't do it for me, i will give this place another try the next time i'm in the area so i can try the pastrami swiss burger and their italian sandwich. until then, it gets 3 stars in my book.' The customer feels admiration, optimism, desire. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Enhance the flavor of the Philly cheesesteak sandwich by using more flavorful beef and increasing the amount of cheese, especially provolone. 2. Clearly indicate on the menu the options for sweet or hot peppers, or offer a brief explanation of the options to new customers. 3. Offer a taster or sample of the sandwich to customers who are unsure about the flavors, allowing them to make an informed decision. 4. Train staff to ask customers about their preference for peppers and other ingredients, ensuring that each customer's order is tailored to their preferences."
6569," A customer left us a 1-star review: 'came here to get a pedicure, michelle has the worst customer service i have ever experienced in all of the nail salons i've been too. she is too much, she trys to push me into getting a deluxe pedicure when i onlt wanted a regular. and i believed because i didnt get a deluxe i was rushed through my pedicure. i wouldnt suggest anyone to go to this place.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'came here to get a pedicure, michelle has the worst customer service i have ever experienced in all of the nail salons i've been too. she is too much, she trys to push me into getting a deluxe pedicure when i onlt wanted a regular. and i believed because i didnt get a deluxe i was rushed through my pedicure. i wouldnt suggest anyone to go to this place.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the customer's feedback: Respond to the review by acknowledging their dissatisfaction with the service they received. Apologize for their experience and express empathy for their feelings. 2. Address the specific issues: Address the concerns about the customer service provided by Michelle. Explain that we value all customers and strive to provide excellent service. Offer to discuss the situation with Michelle to ensure she understands the importance of listening to the customer's needs and not pushing unnecessary services."
6943," A customer left us a 3-star review: 'i really wanted to like this place, really, i did. i like the ambiance of the restaurant, everything was very open, stations were well labeled. it was really cute!! n nwe got there right when it opened were seated right away. the first thing i did was head to the sushi station. everything was really pretty colorful. they have the cute long rectangular plates the ones that rolls come on . i got a bunch of different things from albacore, shrimp, spicy tuna nigiri spicy lots of chili beef roll. n nthen headed over to the other stations. everything was well categorized, fruits, desserts, sushi, hot food, salads.. n nthen we sat down to eat. i was a bit disappointed the fish was not fresh, kinda slimy.. not good. the food was either bland or not very good tasting. n nthere were a few things i got that tasted okay beef sukiyaki was good with the enoki mushrooms, chicken gyozas, seaweed salad the prepackaged one , shrimp tempura one of the better items! very crispy freshly fried but the tempura sauce and fried noodles have no flavor. n nsome of the desserts that were actually pretty tasty included the blueberry mousse, green tea cheesecake, cookies n cream moose but it was still kinda frozen , white choc with raspberries yum! . the choc fountain was cool to look at, but didn't taste good. too oily... n nthe service was average. the dirty plates weren't on our table too long and we got refills whenever we needed them. if the food was better quality, i would give more stars, but it fell flat. n nthere are many better buffets out there. it's very similar to todai as it is the same owner . makino had good value for the variety. it was 17 per adult for lunch.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i really wanted to like this place, really, i did. i like the ambiance of the restaurant, everything was very open, stations were well labeled. it was really cute!! n nwe got there right when it opened were seated right away. the first thing i did was head to the sushi station. everything was really pretty colorful. they have the cute long rectangular plates the ones that rolls come on . i got a bunch of different things from albacore, shrimp, spicy tuna nigiri spicy lots of chili beef roll. n nthen headed over to the other stations. everything was well categorized, fruits, desserts, sushi, hot food, salads.. n nthen we sat down to eat. i was a bit disappointed the fish was not fresh, kinda slimy.. not good. the food was either bland or not very good tasting. n nthere were a few things i got that tasted okay beef sukiyaki was good with the enoki mushrooms, chicken gyozas, seaweed salad the prepackaged one , shrimp tempura one of the better items! very crispy freshly fried but the tempura sauce and fried noodles have no flavor. n nsome of the desserts that were actually pretty tasty included the blueberry mousse, green tea cheesecake, cookies n cream moose but it was still kinda frozen , white choc with raspberries yum! . the choc fountain was cool to look at, but didn't taste good. too oily... n nthe service was average. the dirty plates weren't on our table too long and we got refills whenever we needed them. if the food was better quality, i would give more stars, but it fell flat. n nthere are many better buffets out there. it's very similar to todai as it is the same owner . makino had good value for the variety. it was 17 per adult for lunch.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality of Food: Ensure the fish is fresh and properly prepared to avoid sliminess. Improve the taste of dishes, especially those that were bland or not well-seasoned. 2. Taste of Sauces: Enhance the flavor of sauces, particularly tempura sauce and fried noodles, to complement the dishes they accompany. 3. Presentation: Maintain the visual appeal of the dishes, as this seems to have initially attracted the customer."
9857," A customer left us a 3-star review: 'comfortable? sure. drinks are way expensive. i don't eat dinner at a theater regardless, so can't tell you how good that is. if you want popcorn, it's one size fits all and it's huge! way too much for two people, might as well share with the whole row and just pass the bowl. service great, and friendly, but in some theaters they can get in the way while watching a movie. i still prefer ipic.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'comfortable? sure. drinks are way expensive. i don't eat dinner at a theater regardless, so can't tell you how good that is. if you want popcorn, it's one size fits all and it's huge! way too much for two people, might as well share with the whole row and just pass the bowl. service great, and friendly, but in some theaters they can get in the way while watching a movie. i still prefer ipic.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Address the pricing of drinks: Offer promotions or discounts on beverages to make them more affordable. 2. Improve dinner options: Offer a variety of dinner options, including smaller portions, to cater to customers who prefer not to eat a full meal at the theater. 3. Offer multiple popcorn sizes: Provide smaller popcorn options to accommodate customers who don't want a large amount. 4. Train staff to minimize distractions during movies: Encourage staff to be discreet and only approach customers when necessary."
6938," A customer left us a 3-star review: 'last time i was here i would give this place a 4. this time a 3 because the service was horrible. the food was great. we walk in and seat ourselves in the bar area. no one was out front... we didn't know we were supposed to be seated by someone. anyways, my husband and i understand that the giants and cardinals were on nlcs last inning yaddayaddayadda but you still have a job to do... we didn't get acknowledged for 10 minutes and it wasn't even busy. so finally, we get greeted and she takes our drink orders then walks away and she does that every time... meaning she asks us what we want and starts to walk away mid sentence. no smile, not much concern... pretty much the i don't give a fuck about you coming in two hours before we close type of attitude. all in all the food was very good and the manager took care of us after we complained. we will be back but not on a thursday night at 8pm.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'last time i was here i would give this place a 4. this time a 3 because the service was horrible. the food was great. we walk in and seat ourselves in the bar area. no one was out front... we didn't know we were supposed to be seated by someone. anyways, my husband and i understand that the giants and cardinals were on nlcs last inning yaddayaddayadda but you still have a job to do... we didn't get acknowledged for 10 minutes and it wasn't even busy. so finally, we get greeted and she takes our drink orders then walks away and she does that every time... meaning she asks us what we want and starts to walk away mid sentence. no smile, not much concern... pretty much the i don't give a fuck about you coming in two hours before we close type of attitude. all in all the food was very good and the manager took care of us after we complained. we will be back but not on a thursday night at 8pm.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Improve staff training on customer service and seating procedures. Make it clear that customers should be greeted promptly upon arrival and shown to their seats. 2. Encourage staff to maintain a friendly and attentive demeanor when interacting with customers. This includes maintaining eye contact, offering a warm smile, and actively listening to customers' orders and concerns. 3. Implement a system for managing busy periods, such as during sports events, to ensure that all customers receive prompt and attentive service."
5724," A customer left us a 1-star review: 'the girls went here for lunch today. this is a place that i have been to several times, but hadn't been there in quite awhile. the food was always so good. the food was just ok. we were told by the server that the soup today was egg drop soup. what came out was tasteless broth with bok choy pieces and nothing else. one ordered the tureen of hot and sour soup. i am not sure what it was, but it wasn't hot and sour soup. it had tons of grease floating on top and was dark red. it had 4 large bay leaves floating on top. service was horrible. we were missing things and items were wrong. it isn't as though it was busy. there was only one other table with two people. our group decided that we were never going back.' The customer feels admiration, confusion, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the girls went here for lunch today. this is a place that i have been to several times, but hadn't been there in quite awhile. the food was always so good. the food was just ok. we were told by the server that the soup today was egg drop soup. what came out was tasteless broth with bok choy pieces and nothing else. one ordered the tureen of hot and sour soup. i am not sure what it was, but it wasn't hot and sour soup. it had tons of grease floating on top and was dark red. it had 4 large bay leaves floating on top. service was horrible. we were missing things and items were wrong. it isn't as though it was busy. there was only one other table with two people. our group decided that we were never going back.' The customer feels admiration, confusion, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Ensure that the food served matches the description given to customers. In this case, the egg drop soup and hot and sour soup were not as expected. We should review our recipes and cooking processes to maintain consistency in taste and presentation. 2. Service: Improve the quality of service by training staff to provide accurate information about menu items, ensure orders are correct, and address any issues promptly. In this case, the customer felt that service was poor due to missing items and incorrect orders."
3799," A customer left us a 1-star review: 'this is the worst hotel ever. it is basically a cute motel 6. awful service. we asked for a cab to be called for us, and we were hung up on. we asked for a pitcher of water and were told that we cant order water because they need to make money.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'this is the worst hotel ever. it is basically a cute motel 6. awful service. we asked for a cab to be called for us, and we were hung up on. we asked for a pitcher of water and were told that we cant order water because they need to make money.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? 1. Apologize Sincerely: Acknowledge the customer's negative experience and express genuine regret for the inconvenience caused. 2. Address the Issues Raised: Admit the mistakes made, such as poor communication with the cab service and the policy on water orders. 3. Offer a Solution: Offer a compensation such as a complimentary upgrade, a discount on their next stay, or a refund for the inconvenience experienced. 4. Improve Communication: Ensure that all staff are trained to handle customer requests professionally and efficiently, and that they are equipped to handle any issues that may arise."
9349," A customer left us a 3-star review: 'sometimes some affordable and delicious chinese food is what i need even when i am travelling. n nwandering around china town looking for food and kan bai nice deco looks promising and the food is quite decent too! n nwe had the bamboo shoot and the whole fish in soy bean sauce both are reasonably priced and portion is perfect to share between 2 people. n nboth dishes have enough spicy and flavour without being overwhelming. n nkan bai is a great option if you have craving just like me for some northern chinese food in montreal.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'sometimes some affordable and delicious chinese food is what i need even when i am travelling. n nwandering around china town looking for food and kan bai nice deco looks promising and the food is quite decent too! n nwe had the bamboo shoot and the whole fish in soy bean sauce both are reasonably priced and portion is perfect to share between 2 people. n nboth dishes have enough spicy and flavour without being overwhelming. n nkan bai is a great option if you have craving just like me for some northern chinese food in montreal.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Kan Bai, consider the following suggestions: 1. Consistency: Ensure that the quality of food remains consistent across all meals, as the customer mentioned they had a good experience but were traveling and might return. 2. Signage and Navigation: Improve signage in China Town to make it easier for customers to find the restaurant, especially if they are new to the area. 3. Ambiance: Maintain the nice decor that the customer appreciated, as it contributes to their overall dining experience. 4. Menu Variety: Offer a wider variety of Northern Chinese dishes to cater to customers with specific preferences."
6437," A customer left us a 1-star review: 'i have been a paid member there for since about the time they opened. there 22.00 wash will cheat you and it won't do the tire shine or other options. every time you complain they say it does that from time to time or you get someone else's wash on accident. we'll enough of the bs. they are full of crap at cheat you out of the wash' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i have been a paid member there for since about the time they opened. there 22.00 wash will cheat you and it won't do the tire shine or other options. every time you complain they say it does that from time to time or you get someone else's wash on accident. we'll enough of the bs. they are full of crap at cheat you out of the wash' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Acknowledge the issue: Respond to the review by acknowledging the customer's frustration and apologizing for their negative experience. 2. Investigate the issue: Check the specific wash station the customer used to see if there was an issue with the equipment or if the issue was due to human error. 3. Offer a solution: Offer a complimentary wash or a discount on future washes to make up for the poor experience. 4. Improve training: Ensure that employees are properly trained on the equipment and the services offered to prevent similar issues from happening in the future."
8093," A customer left us a 3-star review: 'owned by cheesecake factory so much like their sister restaurant you habe mediocre food with higher than average prices. mind you, not expensive but not particularly exciting. n ni had the fettucini alfredo with chicken which was pretty average. n ntheir french toast had large portions 6 slices and was tasty.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'owned by cheesecake factory so much like their sister restaurant you habe mediocre food with higher than average prices. mind you, not expensive but not particularly exciting. n ni had the fettucini alfredo with chicken which was pretty average. n ntheir french toast had large portions 6 slices and was tasty.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Address the quality of food: Enhance the taste and quality of our dishes, particularly the Fettuccini Alfredo with Chicken, to meet the customer's expectations. 2. Review pricing: Examine our pricing strategy to ensure it is competitive and offers value for the quality of food provided. 3. Personalize service: Train our staff to provide more attentive and personalized service, making customers feel valued and appreciated."
8264," A customer left us a 3-star review: 'food was ok. for the price, i got whatvi expected. eatable. reccomendation for the business owner!! terrible turkish coffee. we were not asked ' how we'd take our coffee' . and , the 'sade' coffee had enough coffee for 5 servings. after 2 tries, they still failed at serving a coffee. we still paid for it. i can go on in details for the shortcomings of the food but no need. there are better options. n nps. owner contacted for my review. positive return. give them a shot.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'food was ok. for the price, i got whatvi expected. eatable. reccomendation for the business owner!! terrible turkish coffee. we were not asked ' how we'd take our coffee' . and , the 'sade' coffee had enough coffee for 5 servings. after 2 tries, they still failed at serving a coffee. we still paid for it. i can go on in details for the shortcomings of the food but no need. there are better options. n nps. owner contacted for my review. positive return. give them a shot.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Offer a more consistent and high-quality Turkish coffee, ensuring it is prepared according to the customer's preference. 2. Train staff to ask customers about their coffee preferences, such as sugar and strength, to ensure a personalized experience. 3. Adjust the serving size of the 'sade' coffee to a more standard portion, or offer options for larger servings at an appropriate price. 4. Improve communication with customers about the quantity and size of coffee servings to avoid confusion and dissatisfaction."
6100," A customer left us a 1-star review: 'the bartender was rude, she didn't say thank you, or smiled. 2 drinks that we order she didn't specify which one was which, will not go there again. don't waste your time or money going there. worst service ever!' The customer feels annoyance, anger, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the bartender was rude, she didn't say thank you, or smiled. 2 drinks that we order she didn't specify which one was which, will not go there again. don't waste your time or money going there. worst service ever!' The customer feels annoyance, anger, disapproval. Concisely, how can we best improve our services for this customer's experience? 1. Train staff on customer service skills, emphasizing the importance of friendliness, politeness, and clear communication. 2. Implement a system for identifying and serving drinks accurately to avoid confusion. 3. Encourage staff to express gratitude towards customers, such as saying ""thank you"" and smiling. 4. Follow up with the customer to address their concerns, apologize for their experience, and offer a solution, such as a complimentary drink or discount on their next visit. 5. Regularly gather and analyze customer feedback to identify areas for improvement and make necessary changes to enhance the overall customer experience."
3973," A customer left us a 1-star review: 'gross.. gross hotel, gross food. n ni heard of the .25 cent wing special at hooters, and i figured.. it's effin hooters, i'm assuming it's hooters style wings? nope, it's not, and nope, this .25 cent special is now only limited to a different restaurant, and only until midnight.. so we had no choice but to go here for some late night eats.. the place itsself is ok looking.. though its def dinerish, dont' let the photos online fool you. n nsince i came here on a mission to have wings, i ordered the 7.95 special.. about 10 wings w fries.... felt like a fortune since i was expecting .25 cent wings, haha. they came out piping hot and quick.. but maybe too quick.. it was oozing hot oil... out of every piece of chicken i bit into, it tasted like bland chicken w layers of oil.. oil did nothing to flavor the chicken..... it was gross!! i could feel a layer of fresh hot oil sticking to my stomach and i couldn't go on after two wings.. i doused it w some hooters hot sauce too... really.. u have authentic 'hooters' hot sauce, but ya can't have authentic hooters wings? yea ok. n nbf had mozz sticks.. he said they were frozen n not very good.. n ni should've gotten the grave yard special of chicken fried steak with hashbrowns, toast n scrambled eggs for 2.99... cheaper and i'm sure out of all the options on my plate i would've found something i liked..' The customer feels disapproval, neutral, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'gross.. gross hotel, gross food. n ni heard of the .25 cent wing special at hooters, and i figured.. it's effin hooters, i'm assuming it's hooters style wings? nope, it's not, and nope, this .25 cent special is now only limited to a different restaurant, and only until midnight.. so we had no choice but to go here for some late night eats.. the place itsself is ok looking.. though its def dinerish, dont' let the photos online fool you. n nsince i came here on a mission to have wings, i ordered the 7.95 special.. about 10 wings w fries.... felt like a fortune since i was expecting .25 cent wings, haha. they came out piping hot and quick.. but maybe too quick.. it was oozing hot oil... out of every piece of chicken i bit into, it tasted like bland chicken w layers of oil.. oil did nothing to flavor the chicken..... it was gross!! i could feel a layer of fresh hot oil sticking to my stomach and i couldn't go on after two wings.. i doused it w some hooters hot sauce too... really.. u have authentic 'hooters' hot sauce, but ya can't have authentic hooters wings? yea ok. n nbf had mozz sticks.. he said they were frozen n not very good.. n ni should've gotten the grave yard special of chicken fried steak with hashbrowns, toast n scrambled eggs for 2.99... cheaper and i'm sure out of all the options on my plate i would've found something i liked..' The customer feels disapproval, neutral, disgust. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Clarify Promotions: Ensure that all promotions, including the $.25 cent wing special, are clearly communicated to customers. If there are any restrictions or changes, these should be made clear. 2. Improve Food Quality: Work on improving the taste and quality of the food, particularly the wings. This could involve adjusting the cooking process to reduce the amount of oil, enhancing the seasoning, or sourcing better quality chicken. 3. Accurate Online Representation: Ensure that the online images of the restaurant and food are an accurate representation of what customers can expect."
7997," A customer left us a 3-star review: 'nice place to stay if you are want to stay out of the casinos, nice swimming pool, free internet. they have soft to firm beds and pillows but you must ask. each room has hot coffee and coco. each room is supposed to have two trash cans, the one i had did not. they have a small breakfast area, but it isn't free, it cost 12.00 each person. for a better deal just walk straight across green valley parkway street and you will find blueberry hill restaurant. nanother thing to know is they have free condiment forgotten items , razor, shaving cream, tooth brush, forks and spoons. they sale these things also but no prices are shown. nthe rooms have a refrigerator and microwave, but just across the street is a grocery store, open 24 7. there is a dry cleaners, and barber shop across the street.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'nice place to stay if you are want to stay out of the casinos, nice swimming pool, free internet. they have soft to firm beds and pillows but you must ask. each room has hot coffee and coco. each room is supposed to have two trash cans, the one i had did not. they have a small breakfast area, but it isn't free, it cost 12.00 each person. for a better deal just walk straight across green valley parkway street and you will find blueberry hill restaurant. nanother thing to know is they have free condiment forgotten items , razor, shaving cream, tooth brush, forks and spoons. they sale these things also but no prices are shown. nthe rooms have a refrigerator and microwave, but just across the street is a grocery store, open 24 7. there is a dry cleaners, and barber shop across the street.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following actions: 1. Ensure that each room has the necessary amenities, such as two trash cans, to meet customer expectations. 2. Clarify the availability and pricing of the breakfast area to avoid confusion. Offering a free or discounted breakfast option could be a potential improvement. 3. Provide clear pricing information for the condiment items that are available for sale in the rooms. 4. Consider offering a more competitive pricing structure for the breakfast area or providing additional dining recommendations with better deals nearby."
3081," A customer left us a 2-star review: 'was searching for a new restaurant and decided to try this place out. not my best decision. n nthey have a pretty limited menu. i ended up ordering a small oahu bowl. it's supposed to be chicken breast with their teriyaki sauce. i substituted the rice that it normally comes with for vegetables. n nthe bowl i got was vegetables with cubed pieces of check on top. unfortunately, it was absolutely drenched with sauce. like swimming in sauce. i was even given an extra container container of sauce in case i wanted to put more. maybe they forgot that there was no rice to absorb some of the sauce, but it was just way too much. n nalso, if the sauce was super good, i probably wouldn't have minded, but the sauce was average, at best, and wasn't really unique. i know there's only so many ways to prepare teriyaki sauce, but this felt like it was a recipe pulled off the internet instead of someone's unique creation. n nthe staff was friendly though hence the 2 stars , but i doubt i will go back there.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'was searching for a new restaurant and decided to try this place out. not my best decision. n nthey have a pretty limited menu. i ended up ordering a small oahu bowl. it's supposed to be chicken breast with their teriyaki sauce. i substituted the rice that it normally comes with for vegetables. n nthe bowl i got was vegetables with cubed pieces of check on top. unfortunately, it was absolutely drenched with sauce. like swimming in sauce. i was even given an extra container container of sauce in case i wanted to put more. maybe they forgot that there was no rice to absorb some of the sauce, but it was just way too much. n nalso, if the sauce was super good, i probably wouldn't have minded, but the sauce was average, at best, and wasn't really unique. i know there's only so many ways to prepare teriyaki sauce, but this felt like it was a recipe pulled off the internet instead of someone's unique creation. n nthe staff was friendly though hence the 2 stars , but i doubt i will go back there.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Expand the menu options, particularly main dishes, to offer more variety and choices. 2. Improve the communication and clarity of menu items, ensuring that substitutions are handled correctly and that customers understand what they are ordering. In this case, it seems the customer expected a chicken bowl with vegetables instead of vegetables with chicken on top. 3. Adjust the sauce preparation to ensure it is more balanced and not overpowering. Offer customers the option to request less sauce or a sauce on the side."
5905," A customer left us a 1-star review: 'stayed here for 2 nights. it was awful. i felt very uncomfortable in the room, couldn't sleep. we ended up checking out at 4am the day we were leaving.. the hotel is right next to the highway so you hear the cars trucks motorcycles all night long. n njust a very uncomfortable hotel atmosphere. n nalso, they charge a 2.50 day service charge. they over charged me 5, but when i called, they did reverse the charge.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'stayed here for 2 nights. it was awful. i felt very uncomfortable in the room, couldn't sleep. we ended up checking out at 4am the day we were leaving.. the hotel is right next to the highway so you hear the cars trucks motorcycles all night long. n njust a very uncomfortable hotel atmosphere. n nalso, they charge a 2.50 day service charge. they over charged me 5, but when i called, they did reverse the charge.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? 1. Noise Control: To address the issue of noise from the highway, consider soundproofing the rooms or installing white noise machines to help mask the sound of traffic. 2. Comfort: Enhance the comfort of the rooms by upgrading the bedding, ensuring a quiet and peaceful environment, and providing a comfortable temperature. 3. Communication: Improve communication with guests by clearly explaining any additional charges, such as the day service charge, and ensuring that these charges are accurate. 4. Resolution: When a customer has a complaint, respond promptly and professionally to resolve the issue."
8069," A customer left us a 3-star review: 'great selection of flavorful german beers. ok german food, but i've had better sauerbraten tasted like it had been in a crock pot a bit too long, sort of dried out. my dining companions said the same thing about their wurst plates ok, but not great. big, busy place, but they found a place for eight of us. waitress was friendly and willing to accommodate separate checks.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'great selection of flavorful german beers. ok german food, but i've had better sauerbraten tasted like it had been in a crock pot a bit too long, sort of dried out. my dining companions said the same thing about their wurst plates ok, but not great. big, busy place, but they found a place for eight of us. waitress was friendly and willing to accommodate separate checks.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the quality and consistency of our German food, particularly the sauerbraten and wurst plates. We could consider refining our cooking techniques to prevent dishes from drying out or tasting like they've been in a crock pot too long. Additionally, ensuring that all dining areas are clean and well-maintained will contribute to a more enjoyable experience for our customers. Lastly, providing excellent communication with our staff, such as ensuring the waitress is well-trained in accommodating separate checks, will help create a more seamless and positive dining experience for our customers."
1239," A customer left us a 2-star review: 'ate at this place for christmas dinner and it was a horrible experience! service was terrible, especially with the manager don't wanna rant her out but the name started with an m who apparently does not know how to do her job! name a place that brings out all the orders at once, not when they get made?!? who!! and at least 20 or more minutes for a small pile of chicken for a salad?!?! let me tell ya something manager, it does not take at least 20 minutes to cook chicken unless ya want it dry! i know since i work at a restaurant myself and we serve more chicken than that! nit was terrible and food wasn't even that great. not coming again for sure' The customer feels fear, confusion, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'ate at this place for christmas dinner and it was a horrible experience! service was terrible, especially with the manager don't wanna rant her out but the name started with an m who apparently does not know how to do her job! name a place that brings out all the orders at once, not when they get made?!? who!! and at least 20 or more minutes for a small pile of chicken for a salad?!?! let me tell ya something manager, it does not take at least 20 minutes to cook chicken unless ya want it dry! i know since i work at a restaurant myself and we serve more chicken than that! nit was terrible and food wasn't even that great. not coming again for sure' The customer feels fear, confusion, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the customer's feedback: Respond to the review by acknowledging their disappointment and expressing empathy for their experience. 2. Apologize for the poor service: Apologize for the subpar service they received, specifically mentioning the manager (if possible) and the issues they mentioned, such as delayed food service and long wait times for their meal. 3. Offer a solution: Offer a solution, such as a complimentary meal or a discount on their next visit, to make amends for the poor experience they had."
5993," A customer left us a 1-star review: 'our visit sounded more like a visit to the emergency room. there was plenty of sneezing, wheezing, itching, and overall difficulty breathing. n nthe cause a clueless couple and their hairy cat. n na supervisor was called and we were told that we could leave the area but that a paying customer would not be asked to leave even if their cat was having a negative impact on other guests and employees. pets are allowed. n npersonally, if i knew that i had an item that was causing that much distress, i would leave but i am of a different generation and it is not always about me. n nso united if i could give you negative stars, to risk the well being of that many people, i would.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'our visit sounded more like a visit to the emergency room. there was plenty of sneezing, wheezing, itching, and overall difficulty breathing. n nthe cause a clueless couple and their hairy cat. n na supervisor was called and we were told that we could leave the area but that a paying customer would not be asked to leave even if their cat was having a negative impact on other guests and employees. pets are allowed. n npersonally, if i knew that i had an item that was causing that much distress, i would leave but i am of a different generation and it is not always about me. n nso united if i could give you negative stars, to risk the well being of that many people, i would.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Allergy Awareness: Implement a more rigorous pet screening process to identify potential allergens, especially for cats. This could include a questionnaire or a conversation with pet owners about their pets' health and grooming habits. 2. Allergy Accommodation: Provide clear signage or information about pets in the establishment, and offer allergy-friendly areas or products for customers with sensitivities. 3. Staff Training: Train staff to handle situations where a customer is experiencing an allergic reaction, including knowing how to respond, who to contact, and what steps to take."
5101," A customer left us a 1-star review: 'took the offer stayed there tues. horrible ! first the pool waitress decided to help her self with extra tip out of my change , whatever. next , apparently they are in the public pool bizz now. allowing non guest to pay ten dollars and bring their section 8 brood of kids to pollute the scene. bad move ! next the buffet was uneatable worst buffet i've been to in ten yrz . i mean it was terrible . low quality frozen microwaved crap , prison food .the final straw and capper was got up to take advantage of the breakfast specials 5.30 am and the coffee shop was closed . went to my room packed and took my bizz out of there . this is a nice looking joint but as true to stations reputation the place sucks. they don't love locals, just their bottom line. never again ! they can keep their chezzy crappy offers and bait and switch operation . do yourself a favor stay somewhere else !' The customer feels disgust, fear, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'took the offer stayed there tues. horrible ! first the pool waitress decided to help her self with extra tip out of my change , whatever. next , apparently they are in the public pool bizz now. allowing non guest to pay ten dollars and bring their section 8 brood of kids to pollute the scene. bad move ! next the buffet was uneatable worst buffet i've been to in ten yrz . i mean it was terrible . low quality frozen microwaved crap , prison food .the final straw and capper was got up to take advantage of the breakfast specials 5.30 am and the coffee shop was closed . went to my room packed and took my bizz out of there . this is a nice looking joint but as true to stations reputation the place sucks. they don't love locals, just their bottom line. never again ! they can keep their chezzy crappy offers and bait and switch operation . do yourself a favor stay somewhere else !' The customer feels disgust, fear, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can address the following concerns: 1. Staff behavior: Train staff to respect guest's personal belongings and not touch or take their tips without permission. 2. Pool policy: Review and clarify the pool policy to ensure it is not perceived as allowing non-guests or low-income families to use the pool for a fee. 3. Buffet quality: Improve the quality of the buffet offerings by using fresh ingredients and cooking meals on-site instead of relying on frozen, microwaved food."
4867," A customer left us a 1-star review: 'wow, what an interesting mix of people in the crowed. n nit was like walking into a bar that time forgot. ok, i don't really know what that meant. anyway, my boss brought me here with his memories of younger days he's only a little older than i , once we walked in, i saw his face change from one of excitement to one of where the heck am i? we stayed mostly because thursdays is in the hotel we were staying at, but i must say, if i could have run screaming from this place, i probably would have.' The customer feels excitement, confusion, surprise. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'wow, what an interesting mix of people in the crowed. n nit was like walking into a bar that time forgot. ok, i don't really know what that meant. anyway, my boss brought me here with his memories of younger days he's only a little older than i , once we walked in, i saw his face change from one of excitement to one of where the heck am i? we stayed mostly because thursdays is in the hotel we were staying at, but i must say, if i could have run screaming from this place, i probably would have.' The customer feels excitement, confusion, surprise. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Update the decor and ambiance to create a more modern and welcoming atmosphere that aligns with current trends. 2. Provide clear and concise information about the venue, its history, and the type of crowd to expect, so customers have a better understanding of what to expect before arriving. 3. Offer a warm and friendly welcome to all customers, making them feel comfortable and valued. 4. Ensure consistency in the service provided, so customers can expect a similar experience each time they visit. 5. Regularly solicit and act upon customer feedback to continuously improve the venue and services offered."
7308," A customer left us a 3-star review: 'exactly what i expected, wanted, and got!! came for a breakfast burrito and ordered a ham egg cheese and potato burro. it was cooked to order and i have no complaints with the food. the service was friendly and timely and the facility was clean. i wish there was a possibility of 3.5 stars because that's what this place deserves. i will be back for sure. i love breakfast burritos and i was very happy with this one. the red sauce was the perfect blend of flavor and heat to pair with my burro.' The customer feels love, desire, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'exactly what i expected, wanted, and got!! came for a breakfast burrito and ordered a ham egg cheese and potato burro. it was cooked to order and i have no complaints with the food. the service was friendly and timely and the facility was clean. i wish there was a possibility of 3.5 stars because that's what this place deserves. i will be back for sure. i love breakfast burritos and i was very happy with this one. the red sauce was the perfect blend of flavor and heat to pair with my burro.' The customer feels love, desire, admiration. Concisely, how can we best improve our services for this customer's experience? To further enhance the customer's experience, consider the following improvements: 1. Offer a more precise menu labeling: Since the customer mentioned they ordered a ham egg cheese and potato burro but it was a breakfast burrito, it might be beneficial to clarify the menu to avoid confusion. 2. Consider adding a half-star option for reviews: To accommodate customers who feel that a 3.5-star rating is more appropriate, you could provide a half-star option for reviews. 3. Maintain cleanliness and friendly service: Continue to prioritize cleanliness and friendly service, as these aspects were positively mentioned in the review."
4392," A customer left us a 1-star review: 'this is by far the worst food i have ever had in my existence. the chicken tastes like boiled meat ? and is absolutely disgusting. we ordered several items to bring back to a family party. i was so embarrassed by what i served. i had to apologize to everyone for the horrible dinner and we ended up ordering pizza. do not waste your money on this nasty food.' The customer feels disgust, embarrassment, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'this is by far the worst food i have ever had in my existence. the chicken tastes like boiled meat ? and is absolutely disgusting. we ordered several items to bring back to a family party. i was so embarrassed by what i served. i had to apologize to everyone for the horrible dinner and we ended up ordering pizza. do not waste your money on this nasty food.' The customer feels disgust, embarrassment, annoyance. Concisely, how can we best improve our services for this customer's experience? 1. Apologize sincerely: Acknowledge the customer's negative experience and express genuine regret for the poor quality of their meal. 2. Offer a solution: Provide a compensation offer, such as a complimentary meal or a discount on their next order, to make up for the unsatisfactory experience. 3. Investigate the issue: Inquire about the specific order details, such as the location, date, and time of the order, to determine if there was an issue with a particular dish or if it was a one-time occurrence."
2694," A customer left us a 2-star review: 'i was here a few months ago and i really wanted to give them 3 stars because our waiter was very friendly. shout out to that guy, whoever you are. i did appreciate you doing your best to accomodate our group, but it just wasn't enough to make up for the rest of the experience. n nthe girls working at the front barely looked old enough to be there, and were about as knowledgable about the happy hour policy of the restaurant as a german shephard i had seen walking outside earlier that day. i think they were paid to stand there and look cute because that's about all they were good for no offense girls, whoever you were ni suppose if i were rating this place solely as a bar, then i wouldn't have to be so harsh. i had a happy hour priced stone beer for about 4. not bad i guess. and the interior looks kinda neat and tropical and what have you. i suppose you could double your fun by showing up in a hawaiin shirt. n nunfortunately, we did try alot of the food here and i certainly was not impressed. i suppose the most tolerable of the food we had was the beef tacos. kinda tasty and bite sized. i really did not care for the ceviche?? is that how its spelled? . well i have tasted it before and had much better. the chips were very mediocre and the guacamole i have serious doubts about whether that was freshly made. it tasted like the stuff that comes out of a packet in the refrigerated section at the supermarket. the value of the food wasn't bad but if you are in the mood for happy hour eats, there are so many better options out there. sorry coconuts...you just didn't do it for me.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i was here a few months ago and i really wanted to give them 3 stars because our waiter was very friendly. shout out to that guy, whoever you are. i did appreciate you doing your best to accomodate our group, but it just wasn't enough to make up for the rest of the experience. n nthe girls working at the front barely looked old enough to be there, and were about as knowledgable about the happy hour policy of the restaurant as a german shephard i had seen walking outside earlier that day. i think they were paid to stand there and look cute because that's about all they were good for no offense girls, whoever you were ni suppose if i were rating this place solely as a bar, then i wouldn't have to be so harsh. i had a happy hour priced stone beer for about 4. not bad i guess. and the interior looks kinda neat and tropical and what have you. i suppose you could double your fun by showing up in a hawaiin shirt. n nunfortunately, we did try alot of the food here and i certainly was not impressed. i suppose the most tolerable of the food we had was the beef tacos. kinda tasty and bite sized. i really did not care for the ceviche?? is that how its spelled? . well i have tasted it before and had much better. the chips were very mediocre and the guacamole i have serious doubts about whether that was freshly made. it tasted like the stuff that comes out of a packet in the refrigerated section at the supermarket. the value of the food wasn't bad but if you are in the mood for happy hour eats, there are so many better options out there. sorry coconuts...you just didn't do it for me.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Staff Training: Enhance the knowledge of our front-of-house staff, particularly regarding happy hour policies and menu items, especially those that are unique or popular. 2. Food Quality: Improve the quality of our food, particularly the ceviche and guacamole, to meet or exceed the customer's expectations. This could involve sourcing better ingredients, refining recipes, or hiring a skilled chef. 3. Service: Ensure that all staff are friendly, attentive, and helpful, regardless of their age. This includes being knowledgeable about the menu and able to accommodate group needs."
7296," A customer left us a 3-star review: 'this is an ok spot... n nwe had some drinks before coming here so that might have made it more fun. the highlight here is dancing on top of the bar with the dancers and getting some shots. none thing i liked is that they don't discriminate, all type of people of all shapes, looks, etc are welcomed to dance and be a part of it all. n ntip leave this club for a slow night in vegas, or gp early in the night, on your way to another club. we had fun but didn't stay long...' The customer feels joy, approval, amusement. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this is an ok spot... n nwe had some drinks before coming here so that might have made it more fun. the highlight here is dancing on top of the bar with the dancers and getting some shots. none thing i liked is that they don't discriminate, all type of people of all shapes, looks, etc are welcomed to dance and be a part of it all. n ntip leave this club for a slow night in vegas, or gp early in the night, on your way to another club. we had fun but didn't stay long...' The customer feels joy, approval, amusement. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Enhance the overall atmosphere: Since the customer mentions they had drinks before coming, it suggests that the ambiance could be improved to attract customers who may not have pre-drinks. This could involve better lighting, music, or decor. 2. Offer a more consistent experience: The customer mentions that they had fun but didn't stay long. To encourage longer stays, consider offering more activities or events throughout the night to keep customers engaged. 3. Improve service quality: While the customer appreciates the inclusive environment, they don't mention specific aspects of the service they received."
8601," A customer left us a 3-star review: 'nice place to kill some time if you need to like we did before our flight home. n n it's air conditioned n lots of places to eat food courts inside, restaurants like ihop, outback, chilis, chipotle, etc. outside n a lot of shops that we don't have at home n since it's an outlet mall, most of the stores offer decent prices n there's a carousel. our little ones spotted it it's huge, so it's kind of hard to miss and immediately had to ride it. it was a nice diversion, but at 3.00 a ride it was a bit pricey. n lots of parking n n i don't like to shop' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'nice place to kill some time if you need to like we did before our flight home. n n it's air conditioned n lots of places to eat food courts inside, restaurants like ihop, outback, chilis, chipotle, etc. outside n a lot of shops that we don't have at home n since it's an outlet mall, most of the stores offer decent prices n there's a carousel. our little ones spotted it it's huge, so it's kind of hard to miss and immediately had to ride it. it was a nice diversion, but at 3.00 a ride it was a bit pricey. n lots of parking n n i don't like to shop' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Offer a discount or promotional deal for the carousel rides, especially for families with children. This could help address the concern about the price being a bit high. 2. Highlight non-shopping activities or attractions within your mall, such as the carousel, in marketing materials and on your website. This will help customers like this one, who don't enjoy shopping, find value in visiting your mall. 3. Consider partnering with local restaurants or eateries to offer exclusive deals or discounts to customers. This could make dining options more appealing and enhance the overall experience."
8787," A customer left us a 3-star review: 'loved this place until today... worst, rude service ever. this fake australian ruined our date. he was so obnoxious and you could tell he didn't want to be there. n nside note don't ever just assume you're going to get a bad tip because you mess up once... you could always make it better. instead you made it worse!' The customer feels annoyance, anger, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'loved this place until today... worst, rude service ever. this fake australian ruined our date. he was so obnoxious and you could tell he didn't want to be there. n nside note don't ever just assume you're going to get a bad tip because you mess up once... you could always make it better. instead you made it worse!' The customer feels annoyance, anger, love. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize sincerely for the poor service they experienced, acknowledging their disappointment and frustration. 2. Address the specific issue of the rude service, ensuring that the staff member involved is made aware of the complaint and receives appropriate training to improve their behavior. 3. Offer a genuine gesture of goodwill, such as a complimentary meal or drink, to make amends for the poor service. 4. Assure the customer that we value their feedback and are committed to providing excellent service in the future."
9428," A customer left us a 3-star review: 'i've heard great things about jamba juice, and have never been not in ct, nyc, or az , so we went today after i found a groupon and finally tried it out. i really liked my juice alot, along with the wheat grass shot, and my husband liked his smoothie, but i used my groupon on my juice, ordered and was charged for a large, and was given a small. i didn't take a receipt initially as my drink was free, but i know i ordered a large and was given a small. it might seem petty, but i just wish that they were more conscientious when orders were being placed, as we were 2 or 4 customers the entire time. i took a copy of their juice menu , as i want to try to make some of them at home in my juicer, but the ingredients were so fresh... i would definitely go back to one, but a different one, and one closer to home.' The customer feels desire, love, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i've heard great things about jamba juice, and have never been not in ct, nyc, or az , so we went today after i found a groupon and finally tried it out. i really liked my juice alot, along with the wheat grass shot, and my husband liked his smoothie, but i used my groupon on my juice, ordered and was charged for a large, and was given a small. i didn't take a receipt initially as my drink was free, but i know i ordered a large and was given a small. it might seem petty, but i just wish that they were more conscientious when orders were being placed, as we were 2 or 4 customers the entire time. i took a copy of their juice menu , as i want to try to make some of them at home in my juicer, but the ingredients were so fresh... i would definitely go back to one, but a different one, and one closer to home.' The customer feels desire, love, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Consistency in order fulfillment: Ensure that the size of the ordered drink matches the size paid for, to maintain customer trust and satisfaction. 2. Attentiveness during busy periods: Even when there are fewer customers, it's essential to provide the same level of service and attention to detail. 3. Clear communication: Make sure that employees are well-trained to communicate effectively with customers, clarifying any discrepancies or questions that may arise during the ordering process."
3281," A customer left us a 2-star review: 'this place is just meh. the seating area felt very weird, almost like they hadn't finished the place. i got the bobbie, but it was cold! i guess it was my fault for reading that it would not be a hot sammie, but seriously, turkey and stuffing should be warm! my boyfriend got the sandwich with the cole slaw and provolone, and that was actually good. i thought it would be great given the reviews, but it was just ok. i probably wouldn't come back.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this place is just meh. the seating area felt very weird, almost like they hadn't finished the place. i got the bobbie, but it was cold! i guess it was my fault for reading that it would not be a hot sammie, but seriously, turkey and stuffing should be warm! my boyfriend got the sandwich with the cole slaw and provolone, and that was actually good. i thought it would be great given the reviews, but it was just ok. i probably wouldn't come back.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Seating Area: Ensure the seating area is clean, comfortable, and fully finished to create a welcoming and professional atmosphere. 2. Communication: Clearly communicate that the Bobbie is a cold sandwich to avoid customer confusion and disappointment. This can be done by adding a note on the menu or informing the staff to mention it when taking orders. 3. Food Quality: Improve the consistency of food preparation, especially for the Bobbie, to ensure it is served warm as expected. 4. Customer Feedback: Acknowledge the feedback and express appreciation for their visit."
9549," A customer left us a 3-star review: 'this was my first experience with banh mi, we sampled the house special. i'm pretty clueless as to what veggies and cold cuts were on the sandwich but as a whole it was pretty tasty. i will have to try other varieties to see which i prefer.' The customer feels admiration, confusion, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this was my first experience with banh mi, we sampled the house special. i'm pretty clueless as to what veggies and cold cuts were on the sandwich but as a whole it was pretty tasty. i will have to try other varieties to see which i prefer.' The customer feels admiration, confusion, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Provide a detailed ingredient list for each dish on your menu, either on the menu itself or on your website. This will help customers like this one who are less familiar with certain dishes, such as banh mi, to make informed choices. 2. Offer staff training on explaining the ingredients and unique aspects of each dish to customers who may be unfamiliar. This can be done through regular team meetings or training sessions. 3. Consider offering a brief description or explanation of the dish when it is served, especially for less common items."
1036," A customer left us a 2-star review: 'happened to be here for a recent packer game, partly cuz they advertise half price apps during the game and partly cuz of their presence in 'madison cocktail' book.service was sketchy at best.waited 10 15 minutes for a beer and then was advised only 'select' apps were half price 2 3 of 16 on menu ?! hmmm.also use of the cocktail book was viewed as a nuisance. i say if you sell them readily accept them ...in summary,felt like the customer catered to the server rather than vice versa to their credit hody club sandwich was very good.' The customer feels neutral, admiration, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'happened to be here for a recent packer game, partly cuz they advertise half price apps during the game and partly cuz of their presence in 'madison cocktail' book.service was sketchy at best.waited 10 15 minutes for a beer and then was advised only 'select' apps were half price 2 3 of 16 on menu ?! hmmm.also use of the cocktail book was viewed as a nuisance. i say if you sell them readily accept them ...in summary,felt like the customer catered to the server rather than vice versa to their credit hody club sandwich was very good.' The customer feels neutral, admiration, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Improve service efficiency: Reduce wait times for orders, especially during busy periods like sports games. Ensure all staff are aware of promotions and can communicate them clearly to customers. 2. Clarify promotions: Clearly communicate the terms of promotions, such as which items are included in half-price app deals. If only a select number of items are eligible, make this information more visible to customers. 3. Embrace the cocktail book: Encourage staff to view the cocktail book as a valuable resource rather than a nuisance. Train them to use it effectively and make customers feel welcome when they present it."
9607," A customer left us a 3-star review: 'it was just a ok meal. the waiter kept trying to sell us either the tasting menu or the bottles of sake. i don't get it how in that establishment they don't have hot house sake??? the waiter said we would have to get a bottle of cold and they would microwave it. is that a joke????they rolls were okay, but i can't say it was anything special at all. i would not go back there.' The customer feels confusion, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'it was just a ok meal. the waiter kept trying to sell us either the tasting menu or the bottles of sake. i don't get it how in that establishment they don't have hot house sake??? the waiter said we would have to get a bottle of cold and they would microwave it. is that a joke????they rolls were okay, but i can't say it was anything special at all. i would not go back there.' The customer feels confusion, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the inconvenience: Acknowledge the customer's feedback and express regret for their unsatisfactory experience. 2. Clarify the sake situation: Explain that we do offer hot house sake, but it may not have been communicated effectively to the customer. Offer to provide hot sake in the future upon request. 3. Train staff on upselling: Ensure that our waitstaff are trained to offer recommendations in a subtle and helpful manner, without pressuring customers."
1076," A customer left us a 2-star review: 'my second time here to give them a 2nd chance. everything fell short of the mark. yuk. my pasta yolando was not well seasoned. also, what was supposed to be spinach was actually unidentified weed 0f some sort. spinach has found leaves. this had palmate leaves with serrated edges.... definitely not spinach. when i showed the difference to the waiter see photo which i placed side by side on the bread plate he shrugged. i insisted he take it back and show the cook as something is not right. n ni just got the bill in return. no apology. no explanation. nothing. aside from the weed disguised as spinach the food in general is not seasoned well. it was conspicuously absent of classic italian touches such as fresh herbs as is prepared by top rated italian restaurants do. n nand the putrid bread dip tasted like recycled, rancid, cooking oil with smashed dried tomatoes of equally poor quality added to cover the awful, don't think its olive oil taste. actually made me nauseous and regret dipping my bread into. the manager should hire me as a consultant. i've spent 2 years in italy and traveled the entire country for 2 3 months at a time on over 11 visits. this is not italian by any definition not even american. n nterribile? yes. bravo? no.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'my second time here to give them a 2nd chance. everything fell short of the mark. yuk. my pasta yolando was not well seasoned. also, what was supposed to be spinach was actually unidentified weed 0f some sort. spinach has found leaves. this had palmate leaves with serrated edges.... definitely not spinach. when i showed the difference to the waiter see photo which i placed side by side on the bread plate he shrugged. i insisted he take it back and show the cook as something is not right. n ni just got the bill in return. no apology. no explanation. nothing. aside from the weed disguised as spinach the food in general is not seasoned well. it was conspicuously absent of classic italian touches such as fresh herbs as is prepared by top rated italian restaurants do. n nand the putrid bread dip tasted like recycled, rancid, cooking oil with smashed dried tomatoes of equally poor quality added to cover the awful, don't think its olive oil taste. actually made me nauseous and regret dipping my bread into. the manager should hire me as a consultant. i've spent 2 years in italy and traveled the entire country for 2 3 months at a time on over 11 visits. this is not italian by any definition not even american. n nterribile? yes. bravo? no.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the customer's feedback and apologize for the poor experience. 2. Investigate the issues raised in the review, such as the unidentified leaves in the spinach and the lack of seasoning in the pasta. 3. Train staff on identifying common Italian ingredients, such as spinach, and ensure they are properly seasoned. 4. Offer a complimentary meal or discount on the customer's next visit to make amends for the poor experience. 5. Provide staff with additional training on customer service, including how to handle customer complaints and feedback."
5066," A customer left us a 1-star review: 'drove past this place a thousand times and finally we tried it. definitely not nimpressed. ordered 1 bacon cheese burger with tomato, lettuce and onion. nit comes with a lot of thousand island dressing. so the bun was soggy, nmy sweetie ordered a bacon cheese burger dry. catsup on the side and none order of fries. 16 bucks. i will take in and out anyday. in and out nhas smaller portions but i don't know why but maybe it is because in and out nowns the bun and meat concessions and has a higher standard, no matter nwhere you go for in and out its always good. but eat it quick because like all nfast food its shelf life is very very short. be warned!' The customer feels neutral, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'drove past this place a thousand times and finally we tried it. definitely not nimpressed. ordered 1 bacon cheese burger with tomato, lettuce and onion. nit comes with a lot of thousand island dressing. so the bun was soggy, nmy sweetie ordered a bacon cheese burger dry. catsup on the side and none order of fries. 16 bucks. i will take in and out anyday. in and out nhas smaller portions but i don't know why but maybe it is because in and out nowns the bun and meat concessions and has a higher standard, no matter nwhere you go for in and out its always good. but eat it quick because like all nfast food its shelf life is very very short. be warned!' The customer feels neutral, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Address the issue of excessive dressing on the burgers, as it seems to have made the bun soggy. We could offer an option for customers to request their burgers with less or no dressing. 2. Offer a choice of sauces or condiments, so customers can customize their burgers according to their preference. 3. Ensure consistent portion sizes, as the customer felt the meal was overpriced for the amount received. 4. Offer fries as a standard side with burgers, or give customers the option to choose their side."
8800," A customer left us a 3-star review: 'nice enough for what it is. the service was slow, but they were apologetic, so we didn't mind too much. the chips were a little overcooked but the fish was very nice and they have some very creative batter fish combinations to choose from.' The customer feels admiration, remorse, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'nice enough for what it is. the service was slow, but they were apologetic, so we didn't mind too much. the chips were a little overcooked but the fish was very nice and they have some very creative batter fish combinations to choose from.' The customer feels admiration, remorse, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, focus on these key areas: 1. Speed up service: Address the issue of slow service to ensure a more efficient and timely service experience. 2. Consistent food quality: Improve the consistency of food preparation, particularly with the chips, to meet customer expectations. 3. Maintain apologies and good communication: Continue to be apologetic and communicative when service issues arise, as this helps to build a positive relationship with customers. 4. Offer creative batter fish combinations: Continue to offer unique and creative options for fish and batter combinations, as this seems to be a positive aspect of the customer's experience."
7697," A customer left us a 3-star review: 'interesting little place. like all things vegas, its pricey. i ordered a souvenir guitar yard cup which i know, i know that in itself runs the bills. i ordered a sample of their pina colada. i will tell you now i am a complete snob when it comes to my coladas. i want the real deal, so none of that crappy syrup sugar mix. just, no. of course, that's what they were serving so i ordered the vacation. it was good but damn! can i say that on yelp? it was strong! my hunny ordered the blue lagoon. they were great but service was a little slow considering it was empty. overall, we paid 40. side note, we were seeing a show right next to the restaurant and i sadly did not know i couldn't take my drink in with me. so, we had to slam the extra strong rum vodka mix. to say the least, i truly enjoyed the next two hours of vacation!' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'interesting little place. like all things vegas, its pricey. i ordered a souvenir guitar yard cup which i know, i know that in itself runs the bills. i ordered a sample of their pina colada. i will tell you now i am a complete snob when it comes to my coladas. i want the real deal, so none of that crappy syrup sugar mix. just, no. of course, that's what they were serving so i ordered the vacation. it was good but damn! can i say that on yelp? it was strong! my hunny ordered the blue lagoon. they were great but service was a little slow considering it was empty. overall, we paid 40. side note, we were seeing a show right next to the restaurant and i sadly did not know i couldn't take my drink in with me. so, we had to slam the extra strong rum vodka mix. to say the least, i truly enjoyed the next two hours of vacation!' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve the speed of service, especially when the restaurant is not busy. 2. Offer a premium option for cocktails, such as the Pina Colada, that uses fresh ingredients instead of syrup mixes. 3. Clearly communicate any restrictions on bringing drinks into nearby venues, such as shows. 4. Consider offering a discount or compensation for any inconvenience caused, such as the strong alcohol content leading to an unpleasant experience during the show. 5. Provide better signage or information about souvenir prices to avoid sticker shock."
5479," A customer left us a 1-star review: 'cheats, liars and worst customer service ever. furniture prices are decent but the customer service at this store is worst i have seen in my life. the sales associate didn't tell us the correct return policy and we bought furniture over 5000 which was delivered in broken condition and they took forever to fix replace it. they need to start telling truth to people and be more respectful to customers. manager bob to sales person oscar all our worst. even the front desk lady is soooo rude.' The customer feels annoyance, anger, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'cheats, liars and worst customer service ever. furniture prices are decent but the customer service at this store is worst i have seen in my life. the sales associate didn't tell us the correct return policy and we bought furniture over 5000 which was delivered in broken condition and they took forever to fix replace it. they need to start telling truth to people and be more respectful to customers. manager bob to sales person oscar all our worst. even the front desk lady is soooo rude.' The customer feels annoyance, anger, disgust. Concisely, how can we best improve our services for this customer's experience? 1. Address the customer's concerns directly: Acknowledge the broken furniture issue, apologize for the inconvenience, and assure them that you will take immediate action to rectify the situation. 2. Clarify the return policy: Provide clear and concise information about the return policy, including any exceptions or conditions, to prevent future misunderstandings. 3. Improve communication: Train sales associates to communicate effectively with customers, ensuring they are transparent, honest, and respectful in their interactions. 4. Enhance follow-up: Ensure that broken furniture is promptly fixed or replaced, and keep customers informed of the progress."
8307," A customer left us a 3-star review: 'the younger girl did my eyebrows and was a bit too slow and gentle compare to the threading i was use to. she didnt do much because she said i needed to grow out my eyebrows more so this rating would be for how well she is experienced in threading. it took way too long for the little she did. i would have given her more stars if she charged me less for the very little swings she took on the thread, it was literally like 2 swipes,oh well... i might come back in two weeks to see how well they do in shaping.' The customer feels neutral, optimism, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'the younger girl did my eyebrows and was a bit too slow and gentle compare to the threading i was use to. she didnt do much because she said i needed to grow out my eyebrows more so this rating would be for how well she is experienced in threading. it took way too long for the little she did. i would have given her more stars if she charged me less for the very little swings she took on the thread, it was literally like 2 swipes,oh well... i might come back in two weeks to see how well they do in shaping.' The customer feels neutral, optimism, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Speed: The customer felt the service was too slow. We could consider training our staff to work more efficiently without compromising the quality of the service. 2. Communication: The stylist communicated that the customer needed to grow out their eyebrows more. While this is important for a better result, it might have been more helpful to discuss this before starting the service. 3. Value for Money: The customer felt that the service did not justify the cost, as it seemed like very little work was done. We could consider offering a discount for first-time customers or for services that take longer than usual."
3367," A customer left us a 1-star review: 'this location needs to be educated in regards to gluten intolerant people. like you need to change your gloves and wash your hands when someone says they are allergic to beard. nalso the owner and his fiance need to communicate better. they are on different shifts. if i go in while he is there, he is great and has amazing understanding of my issues and what i am asking for is my sandwich the same portions of a 6 to be placed in a bowl. he puts it in a salad bowl. nnow granted, it's not filling up a salad bowl and that is fine. nbut when she is there, she denies that i have this arrangement with the owner and will put it in a soup bowl. now you've got to know that the same equal portions of a 6 would not fit in a soup bowl. especial my topping choices. n nget on the same page and educate your staff.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'this location needs to be educated in regards to gluten intolerant people. like you need to change your gloves and wash your hands when someone says they are allergic to beard. nalso the owner and his fiance need to communicate better. they are on different shifts. if i go in while he is there, he is great and has amazing understanding of my issues and what i am asking for is my sandwich the same portions of a 6 to be placed in a bowl. he puts it in a salad bowl. nnow granted, it's not filling up a salad bowl and that is fine. nbut when she is there, she denies that i have this arrangement with the owner and will put it in a soup bowl. now you've got to know that the same equal portions of a 6 would not fit in a soup bowl. especial my topping choices. n nget on the same page and educate your staff.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Gluten-free education: Provide comprehensive training to all staff members on handling food for customers with gluten intolerance. This includes changing gloves, washing hands, and using separate utensils. 2. Consistent communication: Ensure that all staff members are aware of any special arrangements made with customers, such as the customer's request for their sandwich to be served in a bowl instead of a wrap. 3. Staff coordination: Improve communication between shifts to ensure consistency in service and adherence to special arrangements."
6907," A customer left us a 3-star review: 'what a great time! too bad we had to stand on line in 110 degree weather for over 1 hour even though we had prepaid tickets. we witnessed 3 girls fainting because of the heat. they should have a roof over a section of this or at least some fans with mist b c they have to do something about this line. nother than that, they have lockers inside so it's all very organized. the drinks are huge 38 and come in a protected plastic bottle that can be brought into the pool without having to worry about pool water getting into it. we had a very fun time at the pool, even though it was crowded b c there was a famous edm dj there that day. people do get a bit out of control and throw beer cans around one hit my friend in the head but this is the most 'dangerous' thing that can happen b c they conduct a thorough search at the door. the water does get disgusting after a while so go early! get a cabana or finding a place to sit is impossible.' The customer feels joy, amusement, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'what a great time! too bad we had to stand on line in 110 degree weather for over 1 hour even though we had prepaid tickets. we witnessed 3 girls fainting because of the heat. they should have a roof over a section of this or at least some fans with mist b c they have to do something about this line. nother than that, they have lockers inside so it's all very organized. the drinks are huge 38 and come in a protected plastic bottle that can be brought into the pool without having to worry about pool water getting into it. we had a very fun time at the pool, even though it was crowded b c there was a famous edm dj there that day. people do get a bit out of control and throw beer cans around one hit my friend in the head but this is the most 'dangerous' thing that can happen b c they conduct a thorough search at the door. the water does get disgusting after a while so go early! get a cabana or finding a place to sit is impossible.' The customer feels joy, amusement, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider implementing the following changes: 1. Address the long wait times in the line, especially during hot weather, by providing shade or fans, and possibly offering priority access for those with prepaid tickets. 2. Improve crowd control to prevent incidents like thrown beer cans, which can potentially harm customers. 3. Consider offering cabanas or designated seating areas for customers to rent, which would provide a more comfortable and exclusive experience. 4. Regularly clean the pool water to maintain a clean and enjoyable environment for all guests. 5. Consider implementing a more efficient search process at the entrance to minimize wait times and improve the overall guest experience."
9637," A customer left us a 3-star review: 'this tiny little thrift shop is not the biggest or the best, but it certainly supports a good cause. i come here to donate my old stuff because it all goes to a good cause. the ladies who i have met working at the shop are nice as can be and will do anything they can to help.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this tiny little thrift shop is not the biggest or the best, but it certainly supports a good cause. i come here to donate my old stuff because it all goes to a good cause. the ladies who i have met working at the shop are nice as can be and will do anything they can to help.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following actions: 1. Expand the shop's size to accommodate more items and create a more spacious shopping environment. 2. Enhance the product selection to attract a wider range of customers and compete with larger thrift shops. 3. Provide clear signage and organization within the store to make it easier for customers to find specific items. 4. Offer additional services, such as free appraisals or pick-up services for large donations. 5. Train staff to provide more detailed information about the cause the shop supports and the impact of donations. 6. Implement a loyalty program or offer special promotions to encourage repeat visits."
6106," A customer left us a 1-star review: 'do not waste your money. stay at the wynn. n nthis was a terrible stay. i was expecting so much more. n nchecking in rude front desk lady. even though i had confirmed the type of room i had purchased a bella from vegas.com the front desk gave me a single bed room. i had to argue with her to get what i paid for. so the start of my trip was poor. n nstay three major issues. n n1. internet wifi did not work the it guy couldnt figure it out and gave me a freaking hard wire. who uses a blue wire on the laptop and constrains themselves to the desk!!! . n2. the room was dirty the closet had previous guest's hangers and plastic all around . had to call housekeeping as soon as we arrived. terrible. n3. the lamp in the lounge are of the room did not work. had to call engineer to fix it. n n nthis was not what i hoped for.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'do not waste your money. stay at the wynn. n nthis was a terrible stay. i was expecting so much more. n nchecking in rude front desk lady. even though i had confirmed the type of room i had purchased a bella from vegas.com the front desk gave me a single bed room. i had to argue with her to get what i paid for. so the start of my trip was poor. n nstay three major issues. n n1. internet wifi did not work the it guy couldnt figure it out and gave me a freaking hard wire. who uses a blue wire on the laptop and constrains themselves to the desk!!! . n2. the room was dirty the closet had previous guest's hangers and plastic all around . had to call housekeeping as soon as we arrived. terrible. n3. the lamp in the lounge are of the room did not work. had to call engineer to fix it. n n nthis was not what i hoped for.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Train our front desk staff to provide a welcoming and professional experience for all guests, ensuring they are treated with respect and courtesy. 2. Confirm room types and preferences with guests prior to their arrival, and ensure that the rooms match the reservations made through third-party sites like Vegas.com. 3. Improve the internet connectivity and provide a reliable Wi-Fi service that meets guests' expectations. 4. Enhance the cleanliness of our rooms, ensuring that they are free of previous guests' belongings and debris upon arrival."
2679," A customer left us a 2-star review: 'checking in takes a long time. hotel needs to have more front desk personnel assigned at the check in desk. this is the guests first impression and it gets ruined when guests have to wait in a long time. there were only 2 3 employees attending the front desk. the elevator connected to the garage is a joke. they really need to upgrade it. on the bottom floor, they had a huge fan blowing into the elevator closet, i guess it gets over heated and malfunctions...that's a safety issue. note if you park on the 3rd floor of the garage, you can bypass the garage elevator and walk into the hotel and take the hotel guest room hotel musch faster!' The customer feels amusement, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'checking in takes a long time. hotel needs to have more front desk personnel assigned at the check in desk. this is the guests first impression and it gets ruined when guests have to wait in a long time. there were only 2 3 employees attending the front desk. the elevator connected to the garage is a joke. they really need to upgrade it. on the bottom floor, they had a huge fan blowing into the elevator closet, i guess it gets over heated and malfunctions...that's a safety issue. note if you park on the 3rd floor of the garage, you can bypass the garage elevator and walk into the hotel and take the hotel guest room hotel musch faster!' The customer feels amusement, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Increase front desk staff during peak hours to reduce waiting times during check-in. 2. Upgrade the elevator connecting the garage to improve its efficiency and reliability. 3. Address the safety issue with the fan in the elevator closet, ensuring it is either fixed or replaced. 4. Communicate the option of bypassing the garage elevator and walking into the hotel from the 3rd floor of the garage to expedite the check-in process for guests parking on the 3rd floor."
1098," A customer left us a 2-star review: 'i really do not like the name so maybe that affected my opinion a little bit. i sat at the bar and the staff was great. i ordered the fries off of the happy hour menu and they really sucked. not much to base my opinion on but really do not put it on the menu unless you are going to do it well. the only thing that saved these so called fries was that i used the salsa to cover them. they were in no way shape or form crispy so the salsa did not make them soggy. the salsa was good.' The customer feels admiration, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i really do not like the name so maybe that affected my opinion a little bit. i sat at the bar and the staff was great. i ordered the fries off of the happy hour menu and they really sucked. not much to base my opinion on but really do not put it on the menu unless you are going to do it well. the only thing that saved these so called fries was that i used the salsa to cover them. they were in no way shape or form crispy so the salsa did not make them soggy. the salsa was good.' The customer feels admiration, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Name of the establishment: While we cannot change the name, we can ensure that the quality of our services and food overshadows any initial reservations about the name. 2. Food quality: Improve the quality of our fries, ensuring they are crispy and well-prepared. This will eliminate the need for customers to cover them with salsa to enhance their taste. 3. Communication: Make sure the happy hour menu clearly indicates that certain items may not be available during specific hours or may have different preparation methods. This will help manage customer expectations."
1845," A customer left us a 2-star review: 'it is obvious that this theater was built for phantom. the fact that when the stage turned into the opera house the walls of the theater had boxes built in with people in them was fabulous. as you looked up you could tell the way the roof would look from the top so when christine was up there during the show that was cool. n ni loved the staging, the way it turned around when the actors where bowing to the crowd . the stairway down to the phantom's lair in the beginning of the show was beautiful. the way the gondola looked like it was on water. fabulous. the chandelier falling, for me was a let down but we were dead center row m which is right where the chandelier fell, so maybe i just miss seeing it happen. n nbut i hate to admit this the emotion of the show just did not hit me. i love theater and i've seen a lot of it, but this show just didn't do it for me. i'm glad i saw it for the performance aspect of it, but it was a let down.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'it is obvious that this theater was built for phantom. the fact that when the stage turned into the opera house the walls of the theater had boxes built in with people in them was fabulous. as you looked up you could tell the way the roof would look from the top so when christine was up there during the show that was cool. n ni loved the staging, the way it turned around when the actors where bowing to the crowd . the stairway down to the phantom's lair in the beginning of the show was beautiful. the way the gondola looked like it was on water. fabulous. the chandelier falling, for me was a let down but we were dead center row m which is right where the chandelier fell, so maybe i just miss seeing it happen. n nbut i hate to admit this the emotion of the show just did not hit me. i love theater and i've seen a lot of it, but this show just didn't do it for me. i'm glad i saw it for the performance aspect of it, but it was a let down.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on enhancing the emotional impact of the performance. Here are some suggestions: 1. Emotional Connection: Encourage actors to delve deeper into their characters, aiming to create a more immersive and emotionally resonant experience for the audience. 2. Storytelling: Review the script and consider ways to heighten the dramatic tension and emotional climaxes, ensuring that the story's emotional arc is more impactful for the audience. 3. Interaction: Offer opportunities for audience interaction, such as Q&A sessions with the cast or immersive experiences that allow patrons to engage more directly with the production."
1714," A customer left us a 2-star review: 'we went here for breakfast. i had colorado green chili pork special with an egg on hash browns. the wife had the basic breakfast special egg, hash browns, bacon toast. the first bite of my colorado green chili special was alright, but the farther i got into the more i noticed that the hash browns were raw. it was also pretty bland with no flavor. the coffee is free as long as you spend 4 on food..and there is a reason it's free, it was pretty bad. the bacon on my wife's plate was fantastic, thick cut bacon done just right. it wasn't too crisp and not too chewy. i did notice a sign in the window that they were hiring a cook...i can see why. it was 11 for our food which is a pretty good deal even if i didn't finish my food. there were some other things on the menu i want to try, such as the stuffed crispy french toast! so we will give this place at least one more try. there was only one waitress and several of the tables were dirty, but at least the bathroom was clean.' The customer feels disappointment, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'we went here for breakfast. i had colorado green chili pork special with an egg on hash browns. the wife had the basic breakfast special egg, hash browns, bacon toast. the first bite of my colorado green chili special was alright, but the farther i got into the more i noticed that the hash browns were raw. it was also pretty bland with no flavor. the coffee is free as long as you spend 4 on food..and there is a reason it's free, it was pretty bad. the bacon on my wife's plate was fantastic, thick cut bacon done just right. it wasn't too crisp and not too chewy. i did notice a sign in the window that they were hiring a cook...i can see why. it was 11 for our food which is a pretty good deal even if i didn't finish my food. there were some other things on the menu i want to try, such as the stuffed crispy french toast! so we will give this place at least one more try. there was only one waitress and several of the tables were dirty, but at least the bathroom was clean.' The customer feels disappointment, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Train and ensure consistency in cooking, particularly with the hash browns, to prevent undercooking. 2. Enhance the flavor of the Colorado Green Chili Pork Special to make it more appealing. 3. Improve the cleanliness of tables and dining area to create a more welcoming environment. 4. Hire a skilled cook to maintain the quality of food and ensure that dishes are prepared consistently. 5. Offer better communication about promotions, such as the free coffee, to avoid customer confusion or disappointment."
8388," A customer left us a 3-star review: 'we had a groupon for this place that we just couldn't seem to get around to using. i suppose it was because the place was nearly an hour from our house. anyway, i really wanted to love it. but here's what happened n nthings i loved nwhen we couldn't get a reservation the last week of the groupon the owner offered to extend the date so we could use it they have a gorgeous patio with live music service was very good portions were generous amazing mashed potatoes and cornbread casserole. n nthings i didn't nthe prices they are steep the complexity of the food. now this last requires elaboration. i was reminded of a tv show this actually sounds harsher than it is that gordon ramsey does. in one episode a very nice french restaurant was having trouble and he explained to them that their dishes were too complex and it hurt the flavor. he suggested they simplify, which i believe they did, and to good result. this was my experience. the dishes i loved were simple and absolutely delicious. n nbut our entrees were not and they suffered for it. for example, my ribeye had cajun seasoning, then it had a roasted vegetable medly on top, then it had melted blue cheese over the seasoned meat and vegis. too many flavors. and not one wowed because they all got lost in each other. same with jim w's chicken. it had panko breading and tomatillo cream sauce. but it also had goat cheese, crumbled bacon, pico de gallo and tortilla pieces. it sounds delicious but when i tried it the flavors were muddled and confused. n ni hate to say it, but i would have been happier elsewhere. i'm going with 3.5 stars. i'm going to keep an eye on their menu. maybe i'll give them another try.' The customer feels love, desire, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'we had a groupon for this place that we just couldn't seem to get around to using. i suppose it was because the place was nearly an hour from our house. anyway, i really wanted to love it. but here's what happened n nthings i loved nwhen we couldn't get a reservation the last week of the groupon the owner offered to extend the date so we could use it they have a gorgeous patio with live music service was very good portions were generous amazing mashed potatoes and cornbread casserole. n nthings i didn't nthe prices they are steep the complexity of the food. now this last requires elaboration. i was reminded of a tv show this actually sounds harsher than it is that gordon ramsey does. in one episode a very nice french restaurant was having trouble and he explained to them that their dishes were too complex and it hurt the flavor. he suggested they simplify, which i believe they did, and to good result. this was my experience. the dishes i loved were simple and absolutely delicious. n nbut our entrees were not and they suffered for it. for example, my ribeye had cajun seasoning, then it had a roasted vegetable medly on top, then it had melted blue cheese over the seasoned meat and vegis. too many flavors. and not one wowed because they all got lost in each other. same with jim w's chicken. it had panko breading and tomatillo cream sauce. but it also had goat cheese, crumbled bacon, pico de gallo and tortilla pieces. it sounds delicious but when i tried it the flavors were muddled and confused. n ni hate to say it, but i would have been happier elsewhere. i'm going with 3.5 stars. i'm going to keep an eye on their menu. maybe i'll give them another try.' The customer feels love, desire, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider simplifying some of the more complex dishes on the menu, as they found the combination of flavors to be overwhelming. This could help ensure that each individual flavor shines and is not lost in the mix. Additionally, improving communication with customers about reservations, especially when using third-party services like Groupon, can help prevent frustration. Offering flexibility in using the Groupon within a reasonable timeframe can also enhance the customer's experience. Lastly, consider emphasizing a few standout dishes that are known for their simplicity and deliciousness, as the customer seemed to enjoy those more."
5127," A customer left us a 1-star review: 'the only reason why this rating gets 1 star is because there is no option for no stars. i should have just taken the drive down to pho saigon 8 on spring mtn. but my co worker who i'm going to strangle the next time i see him told me that he goes here alot. well he must like eating crap because thats what i had. the tiny bowl of non existent meat and vegetables tasted like sh , not to mention that it also gave me the sh s. i wont even get started on the service, which was worse then the food. so thats my yelp for this place. take the drive to pho saigon 8. you won't be disappointed.' The customer feels annoyance, disgust, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the only reason why this rating gets 1 star is because there is no option for no stars. i should have just taken the drive down to pho saigon 8 on spring mtn. but my co worker who i'm going to strangle the next time i see him told me that he goes here alot. well he must like eating crap because thats what i had. the tiny bowl of non existent meat and vegetables tasted like sh , not to mention that it also gave me the sh s. i wont even get started on the service, which was worse then the food. so thats my yelp for this place. take the drive to pho saigon 8. you won't be disappointed.' The customer feels annoyance, disgust, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the poor experience: Acknowledge the customer's feedback and express regret for their dissatisfaction with our restaurant. 2. Address the food quality: Investigate the quality of the food served to the customer, and if necessary, improve the preparation and presentation of our dishes, particularly the Pho. 3. Improve the service: Train our staff to provide friendly, attentive, and efficient service to ensure a positive dining experience for all customers. 4. Address the cleanliness: Ensure that the restaurant is clean and hygienic to prevent any issues related to food safety."
905," A customer left us a 2-star review: 'this review is for the 3 5p happy hour n nehhhhhh..... n nmaybe i'm a sushi snob, but what i do know is that deep fried does not equal sushi. there were 6 sushi rolls to choose from their happy hour menu, all of which consisted of deep fried shiet. i don't get it? the sushi chefs are japanese, they should be legit. the crunch roll was absolutely miniscule, the spicy tempura tuna roll and the tempura shrimp roll both had the same sugary mayo sauce squirted all over them, the green tea ice cream was covered in chocolate sauce! n ndisappointed after all these great yelp reviews. come to the happy hour if you want to get drunk. the rolls aren't even that cheap for what you get. meh.' The customer feels confusion, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this review is for the 3 5p happy hour n nehhhhhh..... n nmaybe i'm a sushi snob, but what i do know is that deep fried does not equal sushi. there were 6 sushi rolls to choose from their happy hour menu, all of which consisted of deep fried shiet. i don't get it? the sushi chefs are japanese, they should be legit. the crunch roll was absolutely miniscule, the spicy tempura tuna roll and the tempura shrimp roll both had the same sugary mayo sauce squirted all over them, the green tea ice cream was covered in chocolate sauce! n ndisappointed after all these great yelp reviews. come to the happy hour if you want to get drunk. the rolls aren't even that cheap for what you get. meh.' The customer feels confusion, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can make the following changes: 1. Expand the sushi menu to offer a variety of fresh, non-deep-fried sushi rolls. 2. Ensure that the sushi rolls are clearly labeled to avoid confusion. 3. Train the sushi chefs to prepare sushi rolls that are more traditional and less reliant on deep-frying. 4. Review the presentation of the sushi rolls to ensure they are visually appealing and not overly sauced. 5. Offer a wider range of dessert options, including a traditional green tea ice cream without excessive chocolate sauce."
7285," A customer left us a 3-star review: 'very solid mexican food, almost tex mex style. heads up, the fast food part of the restaurant name is a bit of a misnomer. they can do a takeout order in about 10 minutes, but it's basically a walk up and dine in establishment. n nenjoyed their california steak burrito special item, not on the regular menu. order any of their burritos wet with enchilada sauce, it's mild but flavorful. trying the enchiladas on my next visit. breakfast burritos are large with choice of meat, shrimp and fish tacos are listed a la carte instead of as plates. n nservice was friendly and fluent , salsa bar is quite nice the roasted salsa in particular rocks , and they offer tamales by pre order 2 days advance notice, 2 dozen for 15?' The customer feels joy, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'very solid mexican food, almost tex mex style. heads up, the fast food part of the restaurant name is a bit of a misnomer. they can do a takeout order in about 10 minutes, but it's basically a walk up and dine in establishment. n nenjoyed their california steak burrito special item, not on the regular menu. order any of their burritos wet with enchilada sauce, it's mild but flavorful. trying the enchiladas on my next visit. breakfast burritos are large with choice of meat, shrimp and fish tacos are listed a la carte instead of as plates. n nservice was friendly and fluent , salsa bar is quite nice the roasted salsa in particular rocks , and they offer tamales by pre order 2 days advance notice, 2 dozen for 15?' The customer feels joy, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Clarify the restaurant's concept: Since the customer found the fast food part of the restaurant's name misleading, it would be beneficial to make the restaurant's concept clearer, either by renaming the fast food part or providing more information about the dining experience on the menu or website. 2. Improve takeout service: The customer mentioned that takeout orders can be ready in about 10 minutes, but it's essentially a walk-up and dine-in establishment. To enhance the takeout experience, consider offering online ordering, providing estimated pickup times, and offering takeout-friendly packaging."
2671," A customer left us a 2-star review: 'we saw kgb on tv and thought we should give it a try. it's in harrah's, pretty easy to find for vegas . we were greeted at the entrance by a soviet vixen straight from a bond movie. and that's about where the iron curtain begins because from there on out it's all american. n nmy burger, the bbq bacon burger was okay at best, the cheese was good but the meat itself was frankly tougher than the berlin wall. the fries were very standard too. i didn't have a chance to get a vodka drink but it appeared they had a good selection. the service was acceptable. n nfinal verdict, there's so many better places in vegas, this was not worth the meal opportunity.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'we saw kgb on tv and thought we should give it a try. it's in harrah's, pretty easy to find for vegas . we were greeted at the entrance by a soviet vixen straight from a bond movie. and that's about where the iron curtain begins because from there on out it's all american. n nmy burger, the bbq bacon burger was okay at best, the cheese was good but the meat itself was frankly tougher than the berlin wall. the fries were very standard too. i didn't have a chance to get a vodka drink but it appeared they had a good selection. the service was acceptable. n nfinal verdict, there's so many better places in vegas, this was not worth the meal opportunity.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at KGB in Harrah's, Vegas, we could focus on enhancing the quality of our food, particularly the meat in our burgers. We could also consider providing cooking techniques that ensure the meat remains tender, such as proper marination or cooking temperature control. Additionally, we could aim to maintain the unique and immersive atmosphere that initially drew the customer in, while ensuring that the overall dining experience is consistent with the theme. Lastly, we could consider offering a feedback mechanism for customers to share their thoughts on their meals and overall experience, which would allow us to address any issues promptly and make necessary improvements."
9901," A customer left us a 3-star review: 'our order was messed up twice, might of been because it was a busy saturday night.. hotdogs were good but nothing that you can't get a home depot hotdog cart but this place was worth checking out since i was in the area though since so many people have said good things about it.' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'our order was messed up twice, might of been because it was a busy saturday night.. hotdogs were good but nothing that you can't get a home depot hotdog cart but this place was worth checking out since i was in the area though since so many people have said good things about it.' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Order Accuracy: Ensure orders are prepared correctly to avoid mistakes. This may involve double-checking orders before they are prepared and packaged. 2. Communication: Improve communication with customers, especially during busy periods. Let them know if there might be delays or issues with their order. 3. Consistency: Strive for consistency in the quality of food and service, even on busy days. This will help maintain customer satisfaction and trust."
1995," A customer left us a 2-star review: 'i'm really mad we ate here. n ni got the asian chicken salad. it wasn't terrible but it could have been way better. however the price wasn't too bad. my bf got the 1 foot hot dog and once again it was not terrible but i've had better. friends ordered burgers and they really looked like sliders. they were tiny. n nthe service was so so. they did charge me 1 for a cup of water. i thought water was free everywhere???' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i'm really mad we ate here. n ni got the asian chicken salad. it wasn't terrible but it could have been way better. however the price wasn't too bad. my bf got the 1 foot hot dog and once again it was not terrible but i've had better. friends ordered burgers and they really looked like sliders. they were tiny. n nthe service was so so. they did charge me 1 for a cup of water. i thought water was free everywhere???' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Enhance the taste and presentation of our Asian Chicken Salad and 1-foot hot dogs to meet the customer's expectations. Consider sourcing higher-quality ingredients or consulting with a chef to refine recipes. 2. Portion Sizes: Increase the size of our burgers to make them more comparable to traditional burger sizes, rather than sliders. 3. Service: Improve the overall service experience by training staff to provide friendly, attentive, and efficient service. Ensure they are knowledgeable about menu items and can answer any questions the customer may have."
6132," A customer left us a 1-star review: 'this is the original macayo's and man has it seen better days. the decor is old. the carpeting is tired. the plates are chipped and scratched up. the service is crap and the food is not what it is at other macayo's around town. it took our server 10 minutes to come and get our drink order. one member of our party ordered a coke and it was totally flat. it took her another 10 minutes to replace it. i had a chicken taco and the chicken tasted canned. the server spilled salsa all over the table and took forever to come back to clean it up. one member of our party ordered a bean and cheese burrito enchilada style and got a beef and green chili burrito with verde sauce...and then our server seemed befuddled when we asked for her to replace it with what we actually ordered. n nhonestly, i have eaten in better dive mexican places than this macayos. definitely skip this spot.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'this is the original macayo's and man has it seen better days. the decor is old. the carpeting is tired. the plates are chipped and scratched up. the service is crap and the food is not what it is at other macayo's around town. it took our server 10 minutes to come and get our drink order. one member of our party ordered a coke and it was totally flat. it took her another 10 minutes to replace it. i had a chicken taco and the chicken tasted canned. the server spilled salsa all over the table and took forever to come back to clean it up. one member of our party ordered a bean and cheese burrito enchilada style and got a beef and green chili burrito with verde sauce...and then our server seemed befuddled when we asked for her to replace it with what we actually ordered. n nhonestly, i have eaten in better dive mexican places than this macayos. definitely skip this spot.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your Macayo's location, consider the following steps: 1. Cleanliness: Address the decor, carpeting, and tableware issues by scheduling regular maintenance and upgrades. 2. Service: Train staff to prioritize customer needs, respond promptly to orders, and handle mistakes professionally. 3. Food Quality: Ensure consistency in food preparation, particularly for canned-tasting chicken and incorrect orders. 4. Drink Quality: Improve drink preparation, especially for flat drinks, and ensure prompt service. 5. Communication: Empower staff to handle mistakes effectively, such as replacing incorrect orders promptly and professionally."
9017," A customer left us a 3-star review: 'a new bbq shack offering a variety of different sandwiches, combo plates, ribs, salads wings and more. you can also buy whole family sized meals and chopped bbq pork or chicken by the pound. n napparently by the name, the ribs must be their specialty, though i opted for the smothered pork sandwich which was chopped pork with slaw on a toasted bun see pics out of the 12 different sides i chose mac and cheese. n ni wasn't impressed with the mac and cheese, it was too processed for my liking but i did like the sandwich, the meat had a nice flavor and the slaw was crisp and refreshing. n ni would likely return to have that sandwich again. n ni'm gonna go with 3 stars for now until i have a chance to try some more items, but all in all it was a good experience,service by friendly staff in a clean industrial shack dining area. n nlooks like they have a happy vally and glendale location too.' The customer feels love, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'a new bbq shack offering a variety of different sandwiches, combo plates, ribs, salads wings and more. you can also buy whole family sized meals and chopped bbq pork or chicken by the pound. n napparently by the name, the ribs must be their specialty, though i opted for the smothered pork sandwich which was chopped pork with slaw on a toasted bun see pics out of the 12 different sides i chose mac and cheese. n ni wasn't impressed with the mac and cheese, it was too processed for my liking but i did like the sandwich, the meat had a nice flavor and the slaw was crisp and refreshing. n ni would likely return to have that sandwich again. n ni'm gonna go with 3 stars for now until i have a chance to try some more items, but all in all it was a good experience,service by friendly staff in a clean industrial shack dining area. n nlooks like they have a happy vally and glendale location too.' The customer feels love, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and potentially increase their rating, the following steps could be considered: 1. Enhance the mac and cheese recipe to make it less processed and more to the customer's liking. 2. Offer a taste or sample of the mac and cheese to customers who are unsure about ordering it, to help them make an informed decision. 3. Consider offering a variety of side options to cater to different preferences and dietary needs. 4. Continue providing friendly and efficient service, as the customer appreciated the staff's demeanor. 5. Maintain the cleanliness of the dining area, as this was a positive aspect of the customer's experience."
2564," A customer left us a 2-star review: 'been wanting to eat here for a while now and finally stopped by for lunch. i was expecting more. we tried the fish, shrimp, crab, fries. seafood had zero flavor, fries were soggy and the pirates sauce was watered down hot sauce. long john silvers is wayyyyyy better. i don't think i would go back.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'been wanting to eat here for a while now and finally stopped by for lunch. i was expecting more. we tried the fish, shrimp, crab, fries. seafood had zero flavor, fries were soggy and the pirates sauce was watered down hot sauce. long john silvers is wayyyyyy better. i don't think i would go back.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Enhance the flavor of our seafood dishes: This could involve improving the seasoning, cooking techniques, or sourcing of fresh ingredients. 2. Improve the quality of fries: Ensure they are crispy on the outside and soft on the inside, and possibly offer a variety of options. 3. Review the Pirate's sauce recipe: Make sure it is not watered down and maintains its intended flavor. 4. Consider comparing our seafood offerings with Long John Silver's to identify any potential gaps and make improvements accordingly."
1003," A customer left us a 2-star review: 'usually i'm a big fan of starbucks locations but this one... it is no where near the top of my starbucks love list. nthe staff is friendly, so they mega props for that. but since it is located in the heart of state street, it is always crowded. i'm usually able to snag a table, but the pickings are slim. nmy other major complaint is that the wireless rarely works. it is spotty at best. maybe it is the large number of students using it at the same time, but it never allows me to fully connect and work online. nit's also a pretty loud location. not in an annoying way, but with the music filtering through the speakers and the amount of students working on group projects, it is not easy to work on something that requires concentration.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'usually i'm a big fan of starbucks locations but this one... it is no where near the top of my starbucks love list. nthe staff is friendly, so they mega props for that. but since it is located in the heart of state street, it is always crowded. i'm usually able to snag a table, but the pickings are slim. nmy other major complaint is that the wireless rarely works. it is spotty at best. maybe it is the large number of students using it at the same time, but it never allows me to fully connect and work online. nit's also a pretty loud location. not in an annoying way, but with the music filtering through the speakers and the amount of students working on group projects, it is not easy to work on something that requires concentration.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve Wi-Fi connectivity: Investigate the cause of the Wi-Fi issues and take necessary steps to enhance the network's performance, ensuring a stable and reliable connection for customers. 2. Increase seating availability: Consider expanding the seating area or implementing a more efficient seating management system to accommodate more customers during peak hours. 3. Noise reduction: Implement strategies to reduce background noise, such as adjusting the volume of music or encouraging customers to use headphones when listening to music or watching videos."
9172," A customer left us a 3-star review: 'this is perhaps the best cracked seed beef jerky store in the world, with a huge selection and reasonable prices. however, if you crave the feeling of employees' eyes following your every move, expecting you to shoplift at any given moment, then look no further! n nperhaps the somewhat sketchy location of the beef jerky store is to blame, but i felt like i was eight years old again in wahiawa pharmacy, looking at candy with all the older japanese ladies following me with their hands behind their backs! n ncaveat emptor!' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this is perhaps the best cracked seed beef jerky store in the world, with a huge selection and reasonable prices. however, if you crave the feeling of employees' eyes following your every move, expecting you to shoplift at any given moment, then look no further! n nperhaps the somewhat sketchy location of the beef jerky store is to blame, but i felt like i was eight years old again in wahiawa pharmacy, looking at candy with all the older japanese ladies following me with their hands behind their backs! n ncaveat emptor!' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could address the perceived unease by enhancing store ambiance and customer service. Here are some suggestions: 1. Train staff to be friendly and approachable, ensuring they do not come across as overly watchful or intimidating. 2. Improve store lighting and layout to create a more welcoming and inviting atmosphere. 3. Consider implementing a customer loyalty program to foster a sense of community and appreciation among regular customers. 4. Offer a clean, well-organized store environment that encourages browsing without causing customers to feel followed or uncomfortable."
200," A customer left us a 2-star review: 'for 925 for a one bedroom, i'd expect a little better. hvac is indeed very, very loud... electric applicances are cheap and ineffective, storage space is inadequete for even one person... i would just expect more when you pay as much as i do. n nfacility is nice, pools are nice.. staff seems to care... but i'd rather save a few bucks and stay across the street at park villas.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'for 925 for a one bedroom, i'd expect a little better. hvac is indeed very, very loud... electric applicances are cheap and ineffective, storage space is inadequete for even one person... i would just expect more when you pay as much as i do. n nfacility is nice, pools are nice.. staff seems to care... but i'd rather save a few bucks and stay across the street at park villas.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Noise reduction: Investigate the cause of the loud HVAC system and take necessary steps to reduce the noise level. 2. Quality of appliances: Upgrade the electric appliances to more efficient and effective models. 3. Storage space: Assess the current storage options and consider adding more storage solutions, such as wardrobes, shelving, or additional closets, to better accommodate one person's belongings. 4. Price-value alignment: Review our pricing strategy to ensure that the cost aligns with the quality of the services and amenities provided."
9065," A customer left us a 3-star review: 'the average size of the american food is average 1.5 to 2 times that of japan, but here in the ice cream was also very generous. taste of homemade ice cream is thick, but i want to also go by taste you want to eat again and again. kind of ice cream cup, cone, there are many such as sunday, but if you want to order a plate of ice cream, to eat one of the ice cream i thought it was just the right sized and sweet manner by two people.' The customer feels neutral, desire, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'the average size of the american food is average 1.5 to 2 times that of japan, but here in the ice cream was also very generous. taste of homemade ice cream is thick, but i want to also go by taste you want to eat again and again. kind of ice cream cup, cone, there are many such as sunday, but if you want to order a plate of ice cream, to eat one of the ice cream i thought it was just the right sized and sweet manner by two people.' The customer feels neutral, desire, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Portion Control: Offer smaller portion sizes for ice cream dishes, as the customer mentioned that the size was generous. This could cater to those who prefer a smaller serving. 2. Variety: Expand the menu to include more unique and exotic ice cream flavors to encourage repeat visits. 3. Presentation: Enhance the visual appeal of the ice cream presentation, such as offering a plate of ice cream as an option. This could make the experience feel more upscale and memorable."
9155," A customer left us a 3-star review: 'this bar has gone through a number of name changes, so when i tried finding it, no one seemed to know where it was at. after wandering around old town, i finally found it, and it has become one of my favorites. it is very comfortable, very laid back, a nice way to spend an evening. n nit is small, but has two outside areas with fireplaces one upstairs and one downstairs. to get a spot upstairs, you need to get there early, since it is pretty small. the owner and staff are very friendly. depending on the time of day, the service can be kind of slow. but that is the charm of the place everything is very easy going, not loud, not crazy, just very casual.' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this bar has gone through a number of name changes, so when i tried finding it, no one seemed to know where it was at. after wandering around old town, i finally found it, and it has become one of my favorites. it is very comfortable, very laid back, a nice way to spend an evening. n nit is small, but has two outside areas with fireplaces one upstairs and one downstairs. to get a spot upstairs, you need to get there early, since it is pretty small. the owner and staff are very friendly. depending on the time of day, the service can be kind of slow. but that is the charm of the place everything is very easy going, not loud, not crazy, just very casual.' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and potentially increase their satisfaction, consider the following suggestions: 1. Consistency in branding: Ensure that the name of the bar remains consistent to avoid confusion for customers when searching for it. 2. Improve signage and visibility: Enhance the visibility of the bar, especially in Old Town, to make it easier for customers to find. 3. Provide clearer information about seating availability: Inform customers about the limited seating options, especially for the upstairs area, and encourage them to arrive early to secure a spot."
1746," A customer left us a 2-star review: 'we stopped in late on a monday evening. the food was good. unfortunately the service left a lot to be desired. the waitress did not know the menu at all. she brought one of our party only part of his meal. even if the waitress didn't know what was to be included, the kitchen staff should have caught it. our server never stopped back to check on us unless we went to find her. basics such as filling water glasses were ignored. it's not like the place was busy. there was only one other occupied table. n ni said the food was good, but it was far from great. unfortunately for the owners there are a couple of excellent mexican places a few minutes away. casa mendoza on mt. lebanon blvd. comes to mind. n nthey've been open long enough that the staff should have their act together. i'd like to see them succeed, but to do so they will need to make a few changes.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'we stopped in late on a monday evening. the food was good. unfortunately the service left a lot to be desired. the waitress did not know the menu at all. she brought one of our party only part of his meal. even if the waitress didn't know what was to be included, the kitchen staff should have caught it. our server never stopped back to check on us unless we went to find her. basics such as filling water glasses were ignored. it's not like the place was busy. there was only one other occupied table. n ni said the food was good, but it was far from great. unfortunately for the owners there are a couple of excellent mexican places a few minutes away. casa mendoza on mt. lebanon blvd. comes to mind. n nthey've been open long enough that the staff should have their act together. i'd like to see them succeed, but to do so they will need to make a few changes.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Staff Training: Ensure all staff members, particularly waitstaff, are well-versed in the menu and its offerings. This includes knowing what dishes are included in a meal and any specials or daily changes. 2. Attentiveness: Improve the frequency of checks by waitstaff to ensure customer satisfaction. This includes refilling water glasses, clearing plates, and addressing any concerns or questions promptly. 3. Communication: Encourage open communication between the kitchen and waitstaff to prevent oversights in meal delivery."
8250," A customer left us a 3-star review: 'this place should be called disco denny's. there's also a denny's like a block from here. the decor, neon lights everywhere, fire pits, waitress outfits, flamingo lights over the tables is something to behold. n nportions are huge and prices are fare. i ate here before for breakfast and enjoyed it much more than my last experience. n nour waitress was slow to arrive. although they were not busy they sat us way way way in the back next to the family with screaming hellbent children that were literally kicking glasses of water on the table. yeah kicking w their feet, why you ask? b c they were standing on the table. n nnotice there was some garbage items on the floor when we first got in there, later saw a guy sweeping them up. looked at the menu, tried to decide on some real diner food. no grilled cheese on the menu? no tomato soup? ordered the gyro with fries, friend ordered a salad with a grilled cheese they can make one and my veggie friend ordered the caprese sandwich she had some issues finding something to order and mentioned it wasn't very veggie friendly n ngyro arrived and it had this clumpy tzatziki sauce on it made out of onions and something. it wasn't very good. it was also very greasy. i pushed some of the white slop off the top and ate the meat out of it. the pita bread was soggie from the grease . and it was also missing lettuce. n neveryone seemed to be ordering the sundaes. walked passed a guy who had his tennis shoes off and was eating his sundae, gross. n ni wasn't that impressed.' The customer feels joy, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this place should be called disco denny's. there's also a denny's like a block from here. the decor, neon lights everywhere, fire pits, waitress outfits, flamingo lights over the tables is something to behold. n nportions are huge and prices are fare. i ate here before for breakfast and enjoyed it much more than my last experience. n nour waitress was slow to arrive. although they were not busy they sat us way way way in the back next to the family with screaming hellbent children that were literally kicking glasses of water on the table. yeah kicking w their feet, why you ask? b c they were standing on the table. n nnotice there was some garbage items on the floor when we first got in there, later saw a guy sweeping them up. looked at the menu, tried to decide on some real diner food. no grilled cheese on the menu? no tomato soup? ordered the gyro with fries, friend ordered a salad with a grilled cheese they can make one and my veggie friend ordered the caprese sandwich she had some issues finding something to order and mentioned it wasn't very veggie friendly n ngyro arrived and it had this clumpy tzatziki sauce on it made out of onions and something. it wasn't very good. it was also very greasy. i pushed some of the white slop off the top and ate the meat out of it. the pita bread was soggie from the grease . and it was also missing lettuce. n neveryone seemed to be ordering the sundaes. walked passed a guy who had his tennis shoes off and was eating his sundae, gross. n ni wasn't that impressed.' The customer feels joy, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Seating: Ensure that seating is more thoughtfully arranged, especially for families with children. This can help prevent incidents like the one described in the review. 2. Cleanliness: Regularly check and clean the dining area to maintain a clean and welcoming environment. 3. Menu: Expand the menu to include more traditional diner options such as grilled cheese and tomato soup. 4. Food Quality: Improve the quality of the tzatziki sauce used in the gyro, making sure it's not too onion-heavy and not overly greasy."
1629," A customer left us a 2-star review: 'i want to love you, chipotle. really, i do. but it just seems that i find myself unable to do so. it is not you, chipotle. it is me and me alone, when qdoba and salsarita's make it so easy to walk in and figure out what i want to eat. even if i find that i have no idea what i want to eat, i will look lovingly at their comparatively simple menus and assembly lines and i can figure out what i will have. n nis their food made with integrity? do they support local farms, as you purport to do? probably not. but when i am hungry, that is not what i care about. when i want to eat, i want to figure it out quickly, and find a place to sit, not stand like a moron looking at five seats while my burrito drips down my arm because i did not think to order it in a bowl. n nnow that i think about it, it is not even that the menus at other places are simpler, because your menu is about as simple as it gets. but for whatever reason, your menu confuses me, and frankly, chipotle, it just is not that great. at least service generally comes with a smile.' The customer feels love, desire, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i want to love you, chipotle. really, i do. but it just seems that i find myself unable to do so. it is not you, chipotle. it is me and me alone, when qdoba and salsarita's make it so easy to walk in and figure out what i want to eat. even if i find that i have no idea what i want to eat, i will look lovingly at their comparatively simple menus and assembly lines and i can figure out what i will have. n nis their food made with integrity? do they support local farms, as you purport to do? probably not. but when i am hungry, that is not what i care about. when i want to eat, i want to figure it out quickly, and find a place to sit, not stand like a moron looking at five seats while my burrito drips down my arm because i did not think to order it in a bowl. n nnow that i think about it, it is not even that the menus at other places are simpler, because your menu is about as simple as it gets. but for whatever reason, your menu confuses me, and frankly, chipotle, it just is not that great. at least service generally comes with a smile.' The customer feels love, desire, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Simplify the menu: Make the menu more intuitive and easier to navigate, possibly by categorizing items or offering recommendations based on popular choices. 2. Improve signage and visual cues: Clear signage and visual cues can help guide customers through the ordering process, reducing confusion and making it easier for them to find what they want. 3. Enhance seating options: Offer more seating options, including tables and chairs, to provide a more comfortable dining experience and reduce the likelihood of customers having to stand while eating."
5568," A customer left us a 1-star review: 'this place is straight garbage. if you enjoy waiting in line to be thoroughly disappointed then go here. n nunless you had the foresight and budget to drop the cash on a booth not really worth it for the wife and i alone your basic admission allows you to stand in a series of hallways with security guards constantly reminding you to keep walking. this place is filled with red tape and security guards. not my idea of a good time no matter what celebrity they keep announcing is attendance over the sound system. the dance floor is pretty lame too and is packed to the gills way beyond what is comfortable. n ncheck out some of the lesser hyped but more reasonable and fun clubs in vegas studio 54 and rok are good choices.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'this place is straight garbage. if you enjoy waiting in line to be thoroughly disappointed then go here. n nunless you had the foresight and budget to drop the cash on a booth not really worth it for the wife and i alone your basic admission allows you to stand in a series of hallways with security guards constantly reminding you to keep walking. this place is filled with red tape and security guards. not my idea of a good time no matter what celebrity they keep announcing is attendance over the sound system. the dance floor is pretty lame too and is packed to the gills way beyond what is comfortable. n ncheck out some of the lesser hyped but more reasonable and fun clubs in vegas studio 54 and rok are good choices.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Reduce wait times: Implement measures to reduce the time spent waiting in lines, such as improving the ticketing system, increasing staff, or offering online reservations. 2. Enhance the seating experience: Offer more comfortable and spacious seating options, especially for those who have paid for a booth. 3. Improve the ambiance: Reduce the number of security guards and streamline the security process to create a more relaxed atmosphere."
8423," A customer left us a 3-star review: 'high expectations but didn't deliver. the smokey bloody mary was nasty. i ordered the crocque madame... not a lot of flavor. pork was tough and not flavorful. dining companion liked the posole and apparently the chili verde was ok but all of us were adding salt to bump up the flavors.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'high expectations but didn't deliver. the smokey bloody mary was nasty. i ordered the crocque madame... not a lot of flavor. pork was tough and not flavorful. dining companion liked the posole and apparently the chili verde was ok but all of us were adding salt to bump up the flavors.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the customer's feedback: Respond to the review, thank them for their feedback, and express regret for not meeting their expectations. 2. Address the specific issues: - Investigate the issue with the Bloody Mary recipe and consider adjustments to improve its taste, particularly the smokiness. - Examine the preparation process for the Croque Madame, focusing on the pork's tenderness and flavor. Consider sourcing higher-quality ingredients or adjusting the cooking method."
3085," A customer left us a 2-star review: 'after a lot of great food in scottsdale, i grabbed a couple of chicken tacos here prior to a delta flight. the service was good and the food came quickly. however, the chicken was seriously overcooked. in retrospect, this beats the alternative . i read a lot of good reviews, so maybe i hit this place on a really bad day of holiday travel. n ndried chicken taco's yuck! i'm starving, so i ate these anyhow. next time i'll try the burrito!' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'after a lot of great food in scottsdale, i grabbed a couple of chicken tacos here prior to a delta flight. the service was good and the food came quickly. however, the chicken was seriously overcooked. in retrospect, this beats the alternative . i read a lot of good reviews, so maybe i hit this place on a really bad day of holiday travel. n ndried chicken taco's yuck! i'm starving, so i ate these anyhow. next time i'll try the burrito!' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Ensure the chicken is cooked properly to maintain its tenderness and flavor. This could involve improving cooking techniques, training staff, or sourcing better quality ingredients. 2. Consistency: While it's possible that the customer visited on a bad day, aiming for consistent quality across all meals is crucial. This can be achieved through regular quality checks, staff training, and feedback mechanisms. 3. Menu Variety: The customer mentioned they might try the burrito next time. Offering a variety of dishes can cater to different tastes and preferences, increasing the chances of a positive experience."
22," A customer left us a 2-star review: 'we stumbled upon this place because we just didn't know where to eat when we arrived in montreal. from the looks of it, it's your typical chain restaurant serving bar food and some pub like cuisines. n nseems ok for a lunch spot as the locals poured in at noon on a friday. prices are a little steep for mediocre food. beer of the month was warm, but i think that's how everyone in canada likes it?' The customer feels neutral, confusion, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'we stumbled upon this place because we just didn't know where to eat when we arrived in montreal. from the looks of it, it's your typical chain restaurant serving bar food and some pub like cuisines. n nseems ok for a lunch spot as the locals poured in at noon on a friday. prices are a little steep for mediocre food. beer of the month was warm, but i think that's how everyone in canada likes it?' The customer feels neutral, confusion, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on the following areas: 1. Quality of Food: Address the issue of mediocre food by improving the quality of our dishes, focusing on fresh ingredients and unique flavors. 2. Price: Review our pricing strategy to ensure it is competitive and justifies the quality of food and service we offer. 3. Beverage Service: Improve the service of our beverages, particularly the beer, to ensure it is served at the correct temperature. 4. Ambiance: Enhance the ambiance of the restaurant to make it less like a chain and more unique to Montreal, potentially attracting more locals and tourists alike."
2256," A customer left us a 2-star review: 'you suck. i ask you if i should order the burger, patty melt or hot dog and you said go with the patty melt. n nit was dry, full of onions and lacked taste. n nthe only reason you didn't get one star is because at least it was cheap.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'you suck. i ask you if i should order the burger, patty melt or hot dog and you said go with the patty melt. n nit was dry, full of onions and lacked taste. n nthe only reason you didn't get one star is because at least it was cheap.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the review by acknowledging the customer's disappointment with the Patty Melt. Apologize for the poor experience and express empathy for their feelings. 2. Offer a solution: Offer a complimentary meal on their next visit, or a discount on their current order as a gesture of goodwill. This shows that we value their feedback and are committed to making things right. 3. Address the specific issue: Investigate the issue with the Patty Melt, specifically the dryness, onion content, and lack of taste."
6467," A customer left us a 1-star review: 'i went for a immunization review for my 4 year old to get caught up on her vaccines before starting preschool this fall. i waited a very long time then i was called back and they couldn't figure out what vaccines she needed. i had a bad feeling and just told them i could reschedule. not going back!' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i went for a immunization review for my 4 year old to get caught up on her vaccines before starting preschool this fall. i waited a very long time then i was called back and they couldn't figure out what vaccines she needed. i had a bad feeling and just told them i could reschedule. not going back!' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. **Improve wait times**: Reduce the waiting time for appointments to minimize customer frustration. 2. **Improve vaccine records management**: Ensure that vaccine records are accurate and up-to-date to avoid confusion during immunization reviews. 3. **Train staff on customer service**: Train staff to handle customer inquiries professionally and efficiently, addressing concerns and questions promptly."
1693," A customer left us a 2-star review: 'i have 2 cats. i don't like these people. every time i've been there, i feel they charge me too much. i don't like the advice they give. i hate how they send me a million reminder letters what a waste of money for them to mail. i've switched to dave rick's dog cat repair on rural rd rural elliot , and i feel a whole lot better.' The customer feels annoyance, anger, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i have 2 cats. i don't like these people. every time i've been there, i feel they charge me too much. i don't like the advice they give. i hate how they send me a million reminder letters what a waste of money for them to mail. i've switched to dave rick's dog cat repair on rural rd rural elliot , and i feel a whole lot better.' The customer feels annoyance, anger, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Address the pricing concern: Review our pricing structure to ensure it is competitive and transparent. If necessary, offer a pricing review or discount for loyal customers. 2. Improve communication: Address the customer's frustration with receiving too many reminder letters. Offer the option for customers to choose their preferred method of communication and frequency of reminders. 3. Enhance customer service: Train our staff to provide personalized, empathetic, and helpful advice tailored to each customer's unique needs and concerns."
3733," A customer left us a 1-star review: 'stopped in to pick up a quick burger and normally they are awesome, but tonight i have no clue what happened... got home and the burger was cold including the fries... the onion rings were partially raw and soggy!! so disappointed! need to change your cook!' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'stopped in to pick up a quick burger and normally they are awesome, but tonight i have no clue what happened... got home and the burger was cold including the fries... the onion rings were partially raw and soggy!! so disappointed! need to change your cook!' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? 1. Improve Food Temperature: Ensure that all food, particularly burgers and fries, are served hot and at the appropriate temperature. 2. Cook Onion Rings Properly: Ensure that onion rings are cooked thoroughly and are not soggy or partially raw. 3. Quality Control: Implement a quality control system to check the food before it leaves the kitchen. 4. Timely Delivery: Improve delivery times to ensure that food is served promptly. 5. Apology and Compensation: Acknowledge the customer's disappointment with a sincere apology and offer compensation for the poor experience, such as a refund or a complimentary meal."
2659," A customer left us a 2-star review: 'it's only ok for me. i've had better beers and better food. people look at this place as a madison staple, but if you are going to go, i would only go fro drinks. the food is fine if you go in with low expectations, it's just nothing special and there are plenty of better dining options that are a short walk from this place.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'it's only ok for me. i've had better beers and better food. people look at this place as a madison staple, but if you are going to go, i would only go fro drinks. the food is fine if you go in with low expectations, it's just nothing special and there are plenty of better dining options that are a short walk from this place.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and potentially win their admiration, we could focus on the following areas: 1. Enhance the food quality and variety: Strive to offer a more diverse and high-quality menu that could compete with other dining options in the area. This could involve sourcing better ingredients, experimenting with new recipes, or bringing in a renowned chef to consult on the menu. 2. Improve consistency: Ensure that every dish served meets the same high standards, regardless of the day or time. This could involve better training for kitchen staff, implementing stricter quality control measures, or using more precise cooking techniques."
9323," A customer left us a 3-star review: 'the family went there last night and it was very busy as usual for a friday night. the wait was about 25 mins. we have been to pizza peel several times and usually order pizza but only got subs this time. we had 2 chicken parmesan and one philly cheese steak sub. the subs were ok but nothing special. the chicken parmesan subs lacked tomato sauce. it was just a few slices of chicken breast with a little cheese on top. the best part was the sub roll. next time we will stick with the pizza.' The customer feels neutral, approval, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'the family went there last night and it was very busy as usual for a friday night. the wait was about 25 mins. we have been to pizza peel several times and usually order pizza but only got subs this time. we had 2 chicken parmesan and one philly cheese steak sub. the subs were ok but nothing special. the chicken parmesan subs lacked tomato sauce. it was just a few slices of chicken breast with a little cheese on top. the best part was the sub roll. next time we will stick with the pizza.' The customer feels neutral, approval, joy. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Address the wait time: Acknowledge the wait time and work on reducing it, especially during busy periods like Friday nights. 2. Consistency in menu offerings: Ensure that menu items are prepared consistently, especially popular dishes like the chicken parmesan sub. In this case, make sure to include tomato sauce in the sub. 3. Menu variety: While the customer enjoys the pizza, offer a wider variety of options to encourage them to try different dishes and find something they truly love. 4. Communication: Keep customers informed about their orders, especially when there may be delays or substitutions."
4516," A customer left us a 1-star review: 'soooo disappointed been going here for years for the guacamole salsa, and tonight we find it's no longer there. on top of that, the shrimp burro which is my all time favorite now comes full of green and red peppers and onions and very few shrimp. the menu does not say anything about green and red peppers, and when we went back up to the counter, we were told the menu has changed even though the changes are not noted on the posted menu and they weren't happy that we didn't like the changes. after all these years of going there not again!!!!!' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'soooo disappointed been going here for years for the guacamole salsa, and tonight we find it's no longer there. on top of that, the shrimp burro which is my all time favorite now comes full of green and red peppers and onions and very few shrimp. the menu does not say anything about green and red peppers, and when we went back up to the counter, we were told the menu has changed even though the changes are not noted on the posted menu and they weren't happy that we didn't like the changes. after all these years of going there not again!!!!!' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the change: Recognize that the menu has indeed changed, and apologize for any inconvenience this may have caused. Explain that the changes were made with the intention of enhancing the menu, but understand that it may not have met the customer's expectations. 2. Address the specific concerns: Offer a solution for the missing guacamole salsa, such as adding it back to the menu or providing it as a complimentary side for the customer's next visit."
541," A customer left us a 2-star review: 'picazzo's ... where have you gone? you used to be one of my favorite places to visit but you have fallen from grace. service was good and i appreciate that but the food was sub par. my salad arrived with a variety of greens that were not listed on the menu and my server apologizing for the substitution. you might have asked me if i wanted kale... i did not. that's why i didn't order the kale salad. the lettuce was brown on the edges and the 1.50 i paid for a sliver of avocado was ridiculous. i can't decide if i'll try you again or not. i appreciate your nod to health, but meh...' The customer feels disappointment, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'picazzo's ... where have you gone? you used to be one of my favorite places to visit but you have fallen from grace. service was good and i appreciate that but the food was sub par. my salad arrived with a variety of greens that were not listed on the menu and my server apologizing for the substitution. you might have asked me if i wanted kale... i did not. that's why i didn't order the kale salad. the lettuce was brown on the edges and the 1.50 i paid for a sliver of avocado was ridiculous. i can't decide if i'll try you again or not. i appreciate your nod to health, but meh...' The customer feels disappointment, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Picazzo's, consider the following steps: 1. Acknowledge the issue: Respond to the review, acknowledging the customer's disappointment and apologize for the subpar food experience. 2. Address the specific concerns: Explain that the kitchen may have made an error with the salad ingredients, and assure the customer that their feedback has been taken seriously. Offer to make it right by providing a complimentary meal or discount on their next visit. 3. Clarify menu options: Make sure to clearly communicate the ingredients in each salad option, and offer the opportunity for customers to customize their salads to their preferences."
4099," A customer left us a 1-star review: 'waste of money. waste of time. wow! even paying 12 for two of us with a groupon, it was not worth it. the laser maze was not included. it was extra. oh, and be prepared to pay sales tax when you get there! n nthe first five minutes i was thinking it was pretty cool. the mirrors did give an illusion that made it interesting to walk around. however, that was it! five minutes and we were done. we even walked back through instead of exiting thinking we had missed something! n nalso, the pictures on the website are a bit misleading. you expect to see brightly colored, well lit panels with designs. there was a design, but it was basically the same all the way through and too dark to appreciate.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'waste of money. waste of time. wow! even paying 12 for two of us with a groupon, it was not worth it. the laser maze was not included. it was extra. oh, and be prepared to pay sales tax when you get there! n nthe first five minutes i was thinking it was pretty cool. the mirrors did give an illusion that made it interesting to walk around. however, that was it! five minutes and we were done. we even walked back through instead of exiting thinking we had missed something! n nalso, the pictures on the website are a bit misleading. you expect to see brightly colored, well lit panels with designs. there was a design, but it was basically the same all the way through and too dark to appreciate.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Clarify pricing: Clearly state on the website that the laser maze is an additional cost, and ensure that this information is prominently displayed during the booking process. 2. Include the laser maze in the standard experience: Review the pricing structure and consider including the laser maze as part of the standard experience, especially for customers who purchase through Groupon or similar deals. 3. Improve lighting in the laser maze: Enhance the lighting in the laser maze to make the designs more visible and visually appealing."
3574," A customer left us a 1-star review: 'i posted this three time on the jiffy lube website and never go a response. i guess they don't really care i have used this location for my four vehicles for almost thirteen years. i liked the fact that i saw the same friendly faces and received the same great service every time i went in. i rarely had to ask them for anything special as they knew how i liked my cars taken care of. however recently there seems to be different people each time i go there. i understand business have personnel turnover, but everybody at that location? i have to answer the same old questions every time i come in to new people. secondly, the quality of the service had really slipped. for example, the last two vehicles i had serviced did not get the windshield reminder decal and, if they were vacuumed at all, were not done very well. there is a carwash associated at this location and the fifty percent off a wash is a great incentive. but, i told them both times i would be using the carwash on a later date and the car needed to be vacuumed. also the windows were cleaned, but i think they used a dirty rag to clean them. all of these services are advertised as part of the overall service. ni am sorry to say i am seriously considering going elsewhere with my vehicles from now on. i can get similar service at a location much closer to my house for far less money, and they throw in a free car wash.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i posted this three time on the jiffy lube website and never go a response. i guess they don't really care i have used this location for my four vehicles for almost thirteen years. i liked the fact that i saw the same friendly faces and received the same great service every time i went in. i rarely had to ask them for anything special as they knew how i liked my cars taken care of. however recently there seems to be different people each time i go there. i understand business have personnel turnover, but everybody at that location? i have to answer the same old questions every time i come in to new people. secondly, the quality of the service had really slipped. for example, the last two vehicles i had serviced did not get the windshield reminder decal and, if they were vacuumed at all, were not done very well. there is a carwash associated at this location and the fifty percent off a wash is a great incentive. but, i told them both times i would be using the carwash on a later date and the car needed to be vacuumed. also the windows were cleaned, but i think they used a dirty rag to clean them. all of these services are advertised as part of the overall service. ni am sorry to say i am seriously considering going elsewhere with my vehicles from now on. i can get similar service at a location much closer to my house for far less money, and they throw in a free car wash.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Improve Communication: Ensure prompt responses to customer inquiries and reviews, especially when they express concerns or issues. 2. Consistency in Staff: Maintain a consistent team at the location to build a relationship with regular customers. This will help reduce the need for customers to repeat their preferences each visit. 3. Quality Control: Enhance the quality of service, particularly in areas mentioned by the customer such as windshield reminder decals, vehicle vacuuming, and window cleaning."
4487," A customer left us a 1-star review: 'mediocre sushi and horrible service! our server took about ten minutes to get us water. we had to ask for a drink menu four times, and still never received it. maybe our waitress felt awkward since she kept forgetting? the entire time we were there it felt like we were bothering her. i could understand if they were busy why the wait was so long, only thing is.....there were six tables in the whole restaurant! they had three servers working, as well as another women who maybe was a manager? oh, and two people cleaning tables. i work in the food service industry and know what good service is, and this was far from it. when we finally got our sushi it wasn't anything special. i wish moto was a thousand times better, since it is so close to home, but i guess now i know why i never really went back after the last time. i just can't believe even after asking four times we never got a drink menu. i'd think our waitress would want to make money and keep us happy. maybe they treat customers with children like they don't matter. when we asked for a highchair the guy said he didn't know if they had any, and he wasn't a hostess!! i don't know how this place stays in business.' The customer feels embarrassment, disappointment, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'mediocre sushi and horrible service! our server took about ten minutes to get us water. we had to ask for a drink menu four times, and still never received it. maybe our waitress felt awkward since she kept forgetting? the entire time we were there it felt like we were bothering her. i could understand if they were busy why the wait was so long, only thing is.....there were six tables in the whole restaurant! they had three servers working, as well as another women who maybe was a manager? oh, and two people cleaning tables. i work in the food service industry and know what good service is, and this was far from it. when we finally got our sushi it wasn't anything special. i wish moto was a thousand times better, since it is so close to home, but i guess now i know why i never really went back after the last time. i just can't believe even after asking four times we never got a drink menu. i'd think our waitress would want to make money and keep us happy. maybe they treat customers with children like they don't matter. when we asked for a highchair the guy said he didn't know if they had any, and he wasn't a hostess!! i don't know how this place stays in business.' The customer feels embarrassment, disappointment, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your establishment, consider the following steps: 1. Acknowledge the review: Respond to the review publicly, acknowledging the customer's feedback and expressing your regret for their experience. 2. Address the service issues: Apologize for the slow service and the wait for water, drink menu, and highchair. Explain that you will take steps to ensure these issues are addressed in the future. 3. Improve staff training: Provide additional training for your staff on customer service, including promptly addressing customer requests and maintaining a friendly, attentive demeanor."
2078," A customer left us a 2-star review: 'took forever. went through the drive through and ended up turning off my car after waiting for 7 minutes for one person ahead of me to get their food. then waited another 9 minutes to get mine....horrible service. ok food.' The customer feels disgust, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'took forever. went through the drive through and ended up turning off my car after waiting for 7 minutes for one person ahead of me to get their food. then waited another 9 minutes to get mine....horrible service. ok food.' The customer feels disgust, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. **Speed of Service**: Reduce wait times, especially in the drive-through, by optimizing order preparation and pick-up processes. 2. **Communication**: Keep customers informed about wait times, either through signage, intercom announcements, or mobile apps. 3. **Staffing**: Ensure adequate staffing during peak hours to handle the volume of orders efficiently. 4. **Quality of Service**: Train staff to provide friendly, attentive service to maintain a positive atmosphere and address customer concerns promptly."
3933," A customer left us a 1-star review: 'i love sushi. ni love happy hours. n nthis sushi was not good. pretty much your intro rolls. you know the california rolls, the rolls filled with cream cheese and topped with some sauce, and of course the fried rolls. n nso, nothing against more commercial chains, but if you have to go that route, ra would be a much better option. not to mention, they have a much better happy hour. n nif you want good sushi, real sushi, go to nobou or roka akor. n nsapporo overpriced and yucky.' The customer feels love, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i love sushi. ni love happy hours. n nthis sushi was not good. pretty much your intro rolls. you know the california rolls, the rolls filled with cream cheese and topped with some sauce, and of course the fried rolls. n nso, nothing against more commercial chains, but if you have to go that route, ra would be a much better option. not to mention, they have a much better happy hour. n nif you want good sushi, real sushi, go to nobou or roka akor. n nsapporo overpriced and yucky.' The customer feels love, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at our sushi restaurant, we can focus on the following areas: 1. Quality of Sushi: The customer mentions that the sushi was not good, specifically the intro rolls (California rolls, cream cheese rolls, and fried rolls). We can consider improving the quality of these rolls by using fresher ingredients, experimenting with different recipes, or sourcing better quality seafood. 2. Variety: The customer suggests that our sushi offerings are too commercial and recommends Nobu or Roka Akor for better sushi."
6277," A customer left us a 1-star review: 'we ate there last weekend and we were quite underwhelmed! the portion size is super small and the price point is outrageous for what you actually get. my husband ordered the sea bass and all he got was two small pieces of sea bass for 46.00. no bread, no salad, no side. i ordered the halibut that was said to come with fingerling potatoes and the pile of potatoes was about the size of 5 small grapes. we spent well over 100 and left hungry. serious waste of time and money!' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'we ate there last weekend and we were quite underwhelmed! the portion size is super small and the price point is outrageous for what you actually get. my husband ordered the sea bass and all he got was two small pieces of sea bass for 46.00. no bread, no salad, no side. i ordered the halibut that was said to come with fingerling potatoes and the pile of potatoes was about the size of 5 small grapes. we spent well over 100 and left hungry. serious waste of time and money!' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Acknowledge the customer's feedback: Respond to the review by acknowledging their disappointment and expressing empathy for their experience. 2. Offer a sincere apology: Apologize for the subpar experience they had and assure them that their feedback is valued and will be taken into account. 3. Address the concerns about portion size and price: Explain any changes that may have been made to the menu or portion sizes since their visit, and offer to adjust the pricing to better reflect the amount of food they receive."
4308," A customer left us a 1-star review: 'this place is terrible! mindy is a crook. she is sweet as pie, until she adds as much money as possible to your bill! when you ask why it's more expensive than she quoted, she yells and tries to embarrass you into paying! if you are looking for a place that will treat you like crap or be as sweet as possible to guilt you into spending more this is your spot.' The customer feels annoyance, disgust, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'this place is terrible! mindy is a crook. she is sweet as pie, until she adds as much money as possible to your bill! when you ask why it's more expensive than she quoted, she yells and tries to embarrass you into paying! if you are looking for a place that will treat you like crap or be as sweet as possible to guilt you into spending more this is your spot.' The customer feels annoyance, disgust, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the inconvenience: Acknowledge the customer's complaint and express regret for their negative experience. 2. Investigate the issue: Review the customer's bill and transaction history to understand why there might have been a discrepancy between the quoted price and the final bill. 3. Address the discrepancy: If there was an error, offer a sincere apology and correct the bill accordingly. If there was a misunderstanding, explain the situation clearly and offer a solution."
9568," A customer left us a 3-star review: 'its fast food, so its hard to go above 3 or 4 stars. in my opinion better than the mainstays like mcdonalds, bk, wendy's and just a bit below in n out. burgers are different but very flavorful. my wife was excited as she is a huge steak and shake fan, she said these were good too, very similar to her favs from the midwest. i liked the thin shoestring fries very tasty. i didn't have a custard of my own my the wife did and it was good. a great place to take the kids for an above average fast food meal, heck, if i was driving by and was hankering a burger in the middle of the day i certainly would be back.' The customer feels admiration, excitement, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'its fast food, so its hard to go above 3 or 4 stars. in my opinion better than the mainstays like mcdonalds, bk, wendy's and just a bit below in n out. burgers are different but very flavorful. my wife was excited as she is a huge steak and shake fan, she said these were good too, very similar to her favs from the midwest. i liked the thin shoestring fries very tasty. i didn't have a custard of my own my the wife did and it was good. a great place to take the kids for an above average fast food meal, heck, if i was driving by and was hankering a burger in the middle of the day i certainly would be back.' The customer feels admiration, excitement, approval. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience and potentially increase their rating, consider the following improvements: 1. Consistency: Ensure that the quality of food is consistent across all locations to meet the customer's expectations. 2. Speed: Maintain fast service to meet the customer's expectations for fast food. 3. Variety: Offer a wider selection of custards to cater to customers who prefer desserts, as mentioned in the review. 4. Ambiance: If possible, create a more inviting and family-friendly atmosphere to make it a more enjoyable experience for families with children."
4660," A customer left us a 1-star review: 'we ordered the mussels here and my husband was throwing up later that evening. i think he ate a bad one. you have to be really careful when cooking those things as they can make people very sick if not cooked properly. i wouldn't eat here again.' The customer feels caring, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'we ordered the mussels here and my husband was throwing up later that evening. i think he ate a bad one. you have to be really careful when cooking those things as they can make people very sick if not cooked properly. i wouldn't eat here again.' The customer feels caring, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? 1. Investigate the issue: Contact the customer to gather more details about their experience, specifically focusing on the mussels they ordered. This will help identify if there was an issue with the cooking process or if the mussels were contaminated. 2. Apologize sincerely: Acknowledge their negative experience and express genuine regret for any discomfort they may have experienced. This will help build trust and show that you care about their well-being. 3. Offer a solution: Offer to replace the mussels or provide a refund for their meal as a gesture of goodwill. This will demonstrate your commitment to ensuring customer satisfaction and safety."
6684," A customer left us a 3-star review: 'good food, slow kitchen. n nafter probably two dozen meals at red white and brew in mesa, i think i can finally write an objective review. nfood quality is pretty good overall. they make an effort to add creativity and include a few healthy options and good seafood specials. the complimentary garlic bread is great, and the bar service is some of the best i've come across. bartenders are friendly, efficient, and most importantly, knowledgeable about their offerings. nas a new yorker, i have struggled to find good pizza in az, and didn't expect much of the rwb pizza. i must admit i was stunned at how good it is. still not ny style it doesnt try to be , but easily the best in east mesa. n nmy biggest reason for detracting two stars is the speed of takeout service. recently, i called ahead. it was slow they estimated 15 minutes for 2 salads. i showed up and waited, and waited. 33 minutes later they were ready, and it was chilled, pre cooked chicken on there! with that type of wait over twice the estimate, we will think twice if we have time constraints going forward. that has happened a few times. n nif the service improves going forward i'll update, because i'd love to have some five star non chain restaurants in mesa...' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'good food, slow kitchen. n nafter probably two dozen meals at red white and brew in mesa, i think i can finally write an objective review. nfood quality is pretty good overall. they make an effort to add creativity and include a few healthy options and good seafood specials. the complimentary garlic bread is great, and the bar service is some of the best i've come across. bartenders are friendly, efficient, and most importantly, knowledgeable about their offerings. nas a new yorker, i have struggled to find good pizza in az, and didn't expect much of the rwb pizza. i must admit i was stunned at how good it is. still not ny style it doesnt try to be , but easily the best in east mesa. n nmy biggest reason for detracting two stars is the speed of takeout service. recently, i called ahead. it was slow they estimated 15 minutes for 2 salads. i showed up and waited, and waited. 33 minutes later they were ready, and it was chilled, pre cooked chicken on there! with that type of wait over twice the estimate, we will think twice if we have time constraints going forward. that has happened a few times. n nif the service improves going forward i'll update, because i'd love to have some five star non chain restaurants in mesa...' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve Takeout Service Efficiency: Reduce the wait time for takeout orders, especially when customers call ahead. Aim to deliver orders within the estimated time or even earlier. 2. Maintain Food Quality and Temperature: Ensure that food is served hot and fresh, especially for takeout orders. Pre-cooked chicken on salads should be avoided, as it can affect the taste and quality of the dish. 3. Communicate Progress: Keep customers informed about the status of their orders, especially if there are delays. This can help manage expectations and prevent frustration."
3650," A customer left us a 1-star review: 'nooooo!!! my wife and i have been coming here for 3 years in a row to get the bomb milkshakes and ice cream sandwiches. super clean bathrooms and an area to walk our dogs. year four and now they are no more. n nr.i.p dairy queen in gila bend. you guys were a bright spot driving to peoria.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'nooooo!!! my wife and i have been coming here for 3 years in a row to get the bomb milkshakes and ice cream sandwiches. super clean bathrooms and an area to walk our dogs. year four and now they are no more. n nr.i.p dairy queen in gila bend. you guys were a bright spot driving to peoria.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider reintroducing the popular milkshakes and ice cream sandwiches that the customer enjoyed in the past. Additionally, maintaining the cleanliness of our facilities and providing an area for dog walking could help create a welcoming environment for returning customers. We might also consider reaching out to the customer to express our regret for the change and offer a complimentary item or experience to make up for the disappointment."
8661," A customer left us a 3-star review: 'nice local restaurant serving breakfast and lunch. sorry no cocktails n nthe pancakes were really good and so was the biscuits and gravy. n nstill going through some growing pains but i'm sure it will get better.' The customer feels remorse, admiration, sadness. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'nice local restaurant serving breakfast and lunch. sorry no cocktails n nthe pancakes were really good and so was the biscuits and gravy. n nstill going through some growing pains but i'm sure it will get better.' The customer feels remorse, admiration, sadness. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, consider the following actions: 1. Acknowledge the review: Respond to the review, thanking the customer for their feedback and expressing appreciation for their continued support. 2. Address the lack of cocktails: If possible, consider expanding your menu to include cocktails, or at least offer a selection of non-alcoholic beverages that cater to a wider range of tastes. 3. Improve service during growth period: Acknowledge that the restaurant is going through a growth period and assure the customer that you are working diligently to address any issues that may arise during this time."
8463," A customer left us a 3-star review: 'wanted to like this place but most of the food is bland. we have tried the burgers, chicken, hummus, spin dip, gyro and everything is ok just on the bland side. we like the organic options, fresh ingredients, and the menu so we gave it three stars for fairly average flavor.' The customer feels love, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'wanted to like this place but most of the food is bland. we have tried the burgers, chicken, hummus, spin dip, gyro and everything is ok just on the bland side. we like the organic options, fresh ingredients, and the menu so we gave it three stars for fairly average flavor.' The customer feels love, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address the issue of bland food, consider the following steps: 1. Review and adjust seasoning: Analyze the recipes for the dishes mentioned in the review, and consider increasing the amount of seasoning to enhance flavors. 2. Train staff on seasoning: Ensure that kitchen staff are well-versed in seasoning techniques and understand the importance of balancing flavors in each dish. 3. Offer flavor customization: Allow customers to customize their dishes by offering a variety of seasoning options, such as hot sauces, spice blends, or sauces, to cater to individual taste preferences."
3021," A customer left us a 2-star review: 'i have to agree with most of the reviewers... the place offers decent prices like 4 visits eyebrow lip for 45 which is a good deal cheaper than waxing the problem is that there was only one lady working and she was not very friendly.. terrible customer service skills... the treating is a bit painful and she didn't even care to stop.' The customer feels disappointment, sadness, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i have to agree with most of the reviewers... the place offers decent prices like 4 visits eyebrow lip for 45 which is a good deal cheaper than waxing the problem is that there was only one lady working and she was not very friendly.. terrible customer service skills... the treating is a bit painful and she didn't even care to stop.' The customer feels disappointment, sadness, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Staffing: Ensure there is adequate staffing during peak hours to avoid long wait times and maintain a professional atmosphere. 2. Customer Service: Train our staff on effective communication skills, empathy, and active listening to better understand and address customer concerns. 3. Pain Management: Implement strategies to minimize pain during treatments, such as using numbing cream or offering pain relief options. 4. Attention to Detail: Encourage our staff to pay close attention to each customer's needs and preferences, and to show genuine care and concern throughout the treatment process."
7360," A customer left us a 3-star review: 'ok, i like eating here. sometimes, i need a chinese food fix, and this place is close to my apartment, so i stop in to get chinese. panda express is the fast food of chinese, and honestly, its not half bad. this location is actually one of the nicer ones i've been to, which is an added bonus. n ni like it here because they have a nice selection of dishes, and i can walk in and order just about anything. they let you sample dishes if your not sure your going to like it, which is nice. colorful interior, reasonable prices, and you get quite a bit of food and its actually kinda good. n nthe downside, is well, i guess part of the territory. every time i come here there's a line. sometimes its one or two people, other times its like 9 or 10. if your starving, that seems like a long line! maybe i shouldn't wait so long to feed myself. lol service speed is okay, nothing to complain about. tables are always clean, supplies are well stocked. n nparking is tight here. there's a few spots, but the lot also doubles as the drive thru line, which blows. why? if it's busy, you get blocked in by drive through people, and it takes forever to get out. why they did it like this makes no sense to me. also, they do not serve crab rangoon. i am baffled by this. they have cheese rangoon, but never crab. i prefer crab! i know, i know, my problem and not theirs. n ni've never done the drive through, but overall this place is not bad at all! it beats mcdonald's and taco bell, though slightly more expensive, comparatively speaking. plus, if you suddenly crave chinese but don't trust the chinese restaurants around you like me then this place is a safe bet!' The customer feels approval, admiration, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'ok, i like eating here. sometimes, i need a chinese food fix, and this place is close to my apartment, so i stop in to get chinese. panda express is the fast food of chinese, and honestly, its not half bad. this location is actually one of the nicer ones i've been to, which is an added bonus. n ni like it here because they have a nice selection of dishes, and i can walk in and order just about anything. they let you sample dishes if your not sure your going to like it, which is nice. colorful interior, reasonable prices, and you get quite a bit of food and its actually kinda good. n nthe downside, is well, i guess part of the territory. every time i come here there's a line. sometimes its one or two people, other times its like 9 or 10. if your starving, that seems like a long line! maybe i shouldn't wait so long to feed myself. lol service speed is okay, nothing to complain about. tables are always clean, supplies are well stocked. n nparking is tight here. there's a few spots, but the lot also doubles as the drive thru line, which blows. why? if it's busy, you get blocked in by drive through people, and it takes forever to get out. why they did it like this makes no sense to me. also, they do not serve crab rangoon. i am baffled by this. they have cheese rangoon, but never crab. i prefer crab! i know, i know, my problem and not theirs. n ni've never done the drive through, but overall this place is not bad at all! it beats mcdonald's and taco bell, though slightly more expensive, comparatively speaking. plus, if you suddenly crave chinese but don't trust the chinese restaurants around you like me then this place is a safe bet!' The customer feels approval, admiration, love. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Address the long lines: Implement strategies to reduce waiting times, such as improving kitchen efficiency, increasing staff during peak hours, or offering a mobile ordering system for pick-up or delivery. 2. Parking management: Improve parking management by expanding the lot, designating specific spots for drive-thru and parking, or offering valet parking during busy hours. 3. Expand menu offerings: Consider adding crab rangoon to the menu to cater to the customer's preference."
1889," A customer left us a 2-star review: 'the food here is only good after a night out of drinking with friends and when we need a place to go to eat and sober up afterwards. ehhhh... there are better pho places. the portions are small. the service is awful by the way.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the food here is only good after a night out of drinking with friends and when we need a place to go to eat and sober up afterwards. ehhhh... there are better pho places. the portions are small. the service is awful by the way.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Enhance the taste and quality of our Pho to meet the customer's expectations. This may involve sourcing better ingredients, refining our recipes, or hiring a skilled chef to oversee food preparation. 2. Portion Sizes: Increase the portion sizes to match those offered by competitors and meet the customer's expectations. 3. Service: Improve the service by training staff on effective communication skills, attentiveness, and responsiveness to customer needs. This may also involve implementing a system for tracking orders and ensuring they are delivered promptly and accurately."
4480," A customer left us a 1-star review: 'been coming here regularly for a year . this is the worst managed paradise in the valley. never enough staff or cashiers so the wait is worse than the salad line. hard to believe i know. nthe bathrooms are really never well cleaned either.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'been coming here regularly for a year . this is the worst managed paradise in the valley. never enough staff or cashiers so the wait is worse than the salad line. hard to believe i know. nthe bathrooms are really never well cleaned either.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? 1. Staffing: Ensure there is an adequate number of staff members, particularly cashiers, during peak hours to minimize wait times. 2. Efficiency: Improve the speed and efficiency of service to reduce wait times. 3. Cleanliness: Enhance bathroom cleaning procedures to maintain a high level of cleanliness at all times. 4. Communication: Reach out to the customer to acknowledge their feedback, express regret for their negative experience, and offer a solution, such as a complimentary meal or store credit, to make amends. 5. Follow-up: Implement changes based on the feedback received and regularly monitor the effectiveness of these changes to ensure continuous improvement."
792," A customer left us a 2-star review: 'after going there last night, and now reading the reviews, i realize my opinion of this place as lousy is not out of line! i ordered the texas burger! the bun wasn't toasted, the onions were old and limp, the avocado was turning brown and the patty was just average! oh, and the fries weren't fresh either! i expected to get the best burger in the world for the 16 price tag! it was a huge disappointment! n nthe food server ended up not charging me for the meal but that was after i made it very clear that 1 i didn't blame her for the crap food and 2 a friend made a comment that it was still on the bill! n nthe food server was nice and friendly and the ambiance is great which is why i gave it 2 stars, but the food needs some major improvements to charge such a rediculous amount for a burger i might pay 5 for! don't even bother!' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'after going there last night, and now reading the reviews, i realize my opinion of this place as lousy is not out of line! i ordered the texas burger! the bun wasn't toasted, the onions were old and limp, the avocado was turning brown and the patty was just average! oh, and the fries weren't fresh either! i expected to get the best burger in the world for the 16 price tag! it was a huge disappointment! n nthe food server ended up not charging me for the meal but that was after i made it very clear that 1 i didn't blame her for the crap food and 2 a friend made a comment that it was still on the bill! n nthe food server was nice and friendly and the ambiance is great which is why i gave it 2 stars, but the food needs some major improvements to charge such a rediculous amount for a burger i might pay 5 for! don't even bother!' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Ensure that the Texas Burger is consistently prepared with fresh, high-quality ingredients. This includes toasting the bun, using fresh onions, ripe avocado, and a flavorful patty. 2. Presentation: Pay attention to the visual appeal of the dish, as this can greatly impact the customer's perception of the meal. 3. Price Expectations: Adjust the pricing to better align with the quality of the food, especially for signature items like the Texas Burger."
9651," A customer left us a 3-star review: 'this location is never busy when i am here, yet it is always extremely loud.... which is cool, i totally expect it because it is a sports bar. it still confuses me how the eight people in there can make it sound like a mob of 100 people. ni will say, though, that i much prefer the location in avondale. i feel like the servers here aren't as friendly because they are bored out of their minds and that all they want to do is leave. nthe food is consistent with the other locations i have been too, which is a good thing. i really love the chocolate fudge cake i may have mentioned that in my review about the other location . it is so good. how can you not love chocolate cake frosted with chocolate and then topped off with chocolate chips? yummy. noverall, i will continue to go to this location, but i still prefer the avondale location.' The customer feels love, confusion, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this location is never busy when i am here, yet it is always extremely loud.... which is cool, i totally expect it because it is a sports bar. it still confuses me how the eight people in there can make it sound like a mob of 100 people. ni will say, though, that i much prefer the location in avondale. i feel like the servers here aren't as friendly because they are bored out of their minds and that all they want to do is leave. nthe food is consistent with the other locations i have been too, which is a good thing. i really love the chocolate fudge cake i may have mentioned that in my review about the other location . it is so good. how can you not love chocolate cake frosted with chocolate and then topped off with chocolate chips? yummy. noverall, i will continue to go to this location, but i still prefer the avondale location.' The customer feels love, confusion, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at this location, consider the following steps: 1. Staff Training: Train staff on how to maintain a friendly and engaging demeanor, even during slow periods. This can help combat boredom and improve customer interactions. 2. Sound Management: Investigate the source of the excessive noise and implement solutions to reduce it, such as soundproofing or adjusting the volume of the TVs. 3. Consistent Service: Ensure that all locations maintain a consistent level of service, with friendly and attentive staff. This can help bridge the perceived difference between locations."
1610," A customer left us a 2-star review: 'we tried it last night after craving for vietnamese for over a month since i moved to pittsburgh. n ni had a spicy noodle. the taste was good but i kept tasting bleach in the food. i finally had to ditch the soup spoon. my husband had a pork chop meal which is not much of food for a 9 dollar meal. both my husband and i feel that the place is not very clean. they didn't wash the bowl thoroughly. n ncoming from phoenix, we were paying 5 dollar for the same kind of noodle soup and they charge for 10 which i think it is kind of standard for noodle soup in pittsburgh. i don't think that the price is on the cheap side. not planning to go back.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'we tried it last night after craving for vietnamese for over a month since i moved to pittsburgh. n ni had a spicy noodle. the taste was good but i kept tasting bleach in the food. i finally had to ditch the soup spoon. my husband had a pork chop meal which is not much of food for a 9 dollar meal. both my husband and i feel that the place is not very clean. they didn't wash the bowl thoroughly. n ncoming from phoenix, we were paying 5 dollar for the same kind of noodle soup and they charge for 10 which i think it is kind of standard for noodle soup in pittsburgh. i don't think that the price is on the cheap side. not planning to go back.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Cleanliness: Ensure that all dining areas, kitchen, and utensils are thoroughly cleaned and sanitized regularly. This will help address the customer's concern about cleanliness. 2. Taste and Quality: Investigate the issue of a bleach-like taste in the food. This could be due to improper storage, cleaning, or cooking methods. Consult with the kitchen staff to identify the cause and take necessary actions to rectify it. 3. Pricing: Review the pricing of our menu items, especially those similar to the ones mentioned in the review."
2867," A customer left us a 2-star review: 'im not clear what the hype is all about. the concept behind the food and decor felt dated to the late 90s. the atmosphere was repressed quiet. the food was so so. most of it tasted pre prepped from earlier in the week or afternoon. n nwe chose the degustation menu with the wine pairing. the food had a few standouts lobster cappuccino, the lobster scampi and the desserts. basically i learned that the chef makes excellent lobster stock. everything else was pretty unremarkable. the cute surprises that they send out were fun, but the flavors just weren't there. showing me a pot with an old hen in it with some scentless steam for dramatic effect makes no sense when i receive a 3oz portion. that said, the broth was fantastic . a smoked salmon canape in a box filled with smoke is cute but it tasted like it was made 2 days prior and seriously, it is 2012... canapes? n nthe most egregious problem with our meal was the wine pairing. 65 for what was at most 6oz of wine. we did not receive any wine until the 4th dinner item how is this possible? . once we did, we had to miserly ration each sip to try to make it through the next course. the wine service here is inexcusable. n nfor a 450 tab for two people including tip i expect much more than this restaurant had to offer. the night before we had an amazing meal for less than half the cost at les deux gamins with a much more exciting atmosphere. the reviews here are the most misleading i have ever experienced on yelp and leads me to believe the reviewers only dine out on vacation. n nif you want whimsical mediocre food, this is the place for it.' The customer feels confusion, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'im not clear what the hype is all about. the concept behind the food and decor felt dated to the late 90s. the atmosphere was repressed quiet. the food was so so. most of it tasted pre prepped from earlier in the week or afternoon. n nwe chose the degustation menu with the wine pairing. the food had a few standouts lobster cappuccino, the lobster scampi and the desserts. basically i learned that the chef makes excellent lobster stock. everything else was pretty unremarkable. the cute surprises that they send out were fun, but the flavors just weren't there. showing me a pot with an old hen in it with some scentless steam for dramatic effect makes no sense when i receive a 3oz portion. that said, the broth was fantastic . a smoked salmon canape in a box filled with smoke is cute but it tasted like it was made 2 days prior and seriously, it is 2012... canapes? n nthe most egregious problem with our meal was the wine pairing. 65 for what was at most 6oz of wine. we did not receive any wine until the 4th dinner item how is this possible? . once we did, we had to miserly ration each sip to try to make it through the next course. the wine service here is inexcusable. n nfor a 450 tab for two people including tip i expect much more than this restaurant had to offer. the night before we had an amazing meal for less than half the cost at les deux gamins with a much more exciting atmosphere. the reviews here are the most misleading i have ever experienced on yelp and leads me to believe the reviewers only dine out on vacation. n nif you want whimsical mediocre food, this is the place for it.' The customer feels confusion, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on several key areas: 1. Modernize the decor and atmosphere: The customer felt that the decor was dated, so updating the interior design to reflect more current trends could help create a more appealing environment. 2. Improve food quality and consistency: The customer mentioned that some dishes tasted pre-prepared, so ensuring that all dishes are freshly prepared and of high quality is essential. 3. Enhance the wine pairing experience: The customer was disappointed with the wine service and the size of the wine portions. Offering a more generous wine pour and improving the timing of the wine service could help improve the overall dining experience."
6157," A customer left us a 1-star review: 'i work right next to this wendy's, which is why i continue to go back even after they mess my order up time and again. i am a very patient man, but oh my god. the level of ineptitude in this place is extraordinary. i think they may actually train the employees to be horrible at their jobs. if i were the owner of this franchise i would be furious with the way it's run. n nthe last 5 times i've been there they messed up my order. they're batting 100 percent. haha! n nfor some reason i just can't resist the chipotle chicken sandwich no matter how they manage to mess it up. n n nawesome sandwich, horrible employees. i only have one word for the management there. training!' The customer feels amusement, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i work right next to this wendy's, which is why i continue to go back even after they mess my order up time and again. i am a very patient man, but oh my god. the level of ineptitude in this place is extraordinary. i think they may actually train the employees to be horrible at their jobs. if i were the owner of this franchise i would be furious with the way it's run. n nthe last 5 times i've been there they messed up my order. they're batting 100 percent. haha! n nfor some reason i just can't resist the chipotle chicken sandwich no matter how they manage to mess it up. n n nawesome sandwich, horrible employees. i only have one word for the management there. training!' The customer feels amusement, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Order Accuracy: Ensure that orders are prepared correctly every time. This can be achieved by implementing a more robust order verification system and providing additional training to staff to improve their attention to detail. 2. Employee Training: Provide comprehensive and ongoing training to employees to improve their skills and ability to handle orders efficiently and accurately. 3. Customer Communication: Improve communication with customers, especially when there are issues with their orders. Apologize for any mistakes and offer solutions to rectify the situation promptly."
7143," A customer left us a 3-star review: 'although this is supposed to be a 'bistro', it felt more like a bar. it was very crowded at 1130am, and this was due to the fact that the servers crowded everyone into one side of the restaurant. the food was okay, tasted kind of like panda express with nice plates. i ordered the ahi tuna roll, shrimp with lobster sauce and a side of brown rice, fried green beans, orange chicken with white rice, two teas, and a tossed salad. the best part of the meal was the salad. all of the items were tasteless. my server was amazing though and made sure to check in on my friend and i intermittently, our drinks were never empty. n ni'm taking away 2 stars because the dining area was dark and crowded. 3 stars for the waiter and how quickly our food was brought out to us. bill came up to about 65 with tip, not worth it imo. i won't eat here again,' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'although this is supposed to be a 'bistro', it felt more like a bar. it was very crowded at 1130am, and this was due to the fact that the servers crowded everyone into one side of the restaurant. the food was okay, tasted kind of like panda express with nice plates. i ordered the ahi tuna roll, shrimp with lobster sauce and a side of brown rice, fried green beans, orange chicken with white rice, two teas, and a tossed salad. the best part of the meal was the salad. all of the items were tasteless. my server was amazing though and made sure to check in on my friend and i intermittently, our drinks were never empty. n ni'm taking away 2 stars because the dining area was dark and crowded. 3 stars for the waiter and how quickly our food was brought out to us. bill came up to about 65 with tip, not worth it imo. i won't eat here again,' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Ambiance: Improve the lighting in the dining area to make it brighter and more inviting, especially during the daytime. 2. Seating arrangement: Consider rearranging the seating to provide more space and avoid overcrowding, especially during peak hours. 3. Food quality: Enhance the flavor profiles of the dishes, particularly the Asian-inspired items, to differentiate them from fast-food chains like Panda Express. 4. Menu variety: Offer a more diverse menu to cater to a wider range of tastes and preferences."
647," A customer left us a 2-star review: 'maybe i had a very high expectation after reading all the reviews. ni've definitely had better massages and a better experience. n nthe massage was only 45 minutes long when it was supposed to be 60 minutes. ni've bought an add on service foot scrub , but not really sure if i got a foot scrub. he rubbed my feet, but it was definitely not a scrub. ni think it's the masseur's job to remember what kind of service was bought and makes sure he provides it, i don't like bringing it up halfway through massage or even at the end... ni definitely didn't get my money's worth. n nhe never asked if i liked his pressure, but later in the massage he told me that his pressure is the most optimum pressure...said he was a perfectionist. the truth is, i like a little deeper massages... and you can achieve perfection with more pressure... according to my previous experiences. nhe was supper chatty. i don't do chatty when i get a massage. i can do some pleasant small talk, but when your masseur shares to much of his personal life story... it's unprofessional. n nthe booking process was easy, they both seemed nice people and i'm pretty sure there are people who like that kind of vibe. it was just not for me. i will not be going back.' The customer feels disapproval, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'maybe i had a very high expectation after reading all the reviews. ni've definitely had better massages and a better experience. n nthe massage was only 45 minutes long when it was supposed to be 60 minutes. ni've bought an add on service foot scrub , but not really sure if i got a foot scrub. he rubbed my feet, but it was definitely not a scrub. ni think it's the masseur's job to remember what kind of service was bought and makes sure he provides it, i don't like bringing it up halfway through massage or even at the end... ni definitely didn't get my money's worth. n nhe never asked if i liked his pressure, but later in the massage he told me that his pressure is the most optimum pressure...said he was a perfectionist. the truth is, i like a little deeper massages... and you can achieve perfection with more pressure... according to my previous experiences. nhe was supper chatty. i don't do chatty when i get a massage. i can do some pleasant small talk, but when your masseur shares to much of his personal life story... it's unprofessional. n nthe booking process was easy, they both seemed nice people and i'm pretty sure there are people who like that kind of vibe. it was just not for me. i will not be going back.' The customer feels disapproval, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can address the following concerns: 1. Ensure accurate service duration: Verify that the massage duration is correct and communicate any changes to the customer beforehand. 2. Clarify add-on services: Clearly communicate what is included in the add-on services, such as the foot scrub, and ensure that the service is provided as described. 3. Maintain professionalism during the massage: Encourage our massage therapists to focus on the massage and avoid sharing personal stories or excessive chatter. 4. Adjust pressure according to customer preference: Ask the customer about their preferred pressure level at the beginning of the massage and adjust the pressure accordingly."
1106," A customer left us a 2-star review: 'first time i've been back to cartel in a while, and though the space has become much larger with more spaces to hang out, it's the same crappy experience. burnt tasting espresso, no sugar, and music that was waaaaaaayyyyy too loud. i've been to better, and i won't be back.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'first time i've been back to cartel in a while, and though the space has become much larger with more spaces to hang out, it's the same crappy experience. burnt tasting espresso, no sugar, and music that was waaaaaaayyyyy too loud. i've been to better, and i won't be back.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? 1. Improve the quality of espresso: Investigate the cause of burnt-tasting espresso and address it promptly, whether it's equipment maintenance, training for baristas, or sourcing better coffee beans. 2. Provide sugar: Ensure that sugar is readily available for customers who prefer it in their drinks. 3. Adjust music volume: Assess the music volume levels and make adjustments to create a more comfortable and enjoyable atmosphere for customers. 4. Follow up with the customer: Reach out to the customer to acknowledge their feedback, apologize for their experience, and offer a complimentary drink or discount on their next visit to encourage them to return."
7452," A customer left us a 3-star review: 'a ok pizza. especially when it's 2 30am and you really want something to eat. j and i have ended up here on many a night after bar hopping clubbing. the pizza to me is really only so so, but when all you want is some kind of delicious greasy feast, this place will seem like the best pizza you've ever eaten. especially if you completely cover it in red pepper flakes and parmesan like i do. nthere line is huge once all the bars clubs start to close. but the service here is pretty speedy, so don't despair too much. you'll be enjoying that folded slice of delicious greasy ny pizza in no time!' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'a ok pizza. especially when it's 2 30am and you really want something to eat. j and i have ended up here on many a night after bar hopping clubbing. the pizza to me is really only so so, but when all you want is some kind of delicious greasy feast, this place will seem like the best pizza you've ever eaten. especially if you completely cover it in red pepper flakes and parmesan like i do. nthere line is huge once all the bars clubs start to close. but the service here is pretty speedy, so don't despair too much. you'll be enjoying that folded slice of delicious greasy ny pizza in no time!' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Enhance the pizza quality: While the customer appreciates the late-night service, improving the pizza's taste and quality could make it a standout choice for post-bar/clubbing cravings. This could involve sourcing better ingredients, refining the cooking process, or offering more flavor options. 2. Offer a loyalty program: Since the customer frequently visits after bar hopping, a loyalty program could encourage repeat business and make them feel valued. This could include discounts, free items, or exclusive offers."
4513," A customer left us a 1-star review: 'if john lennon and george harrison rose from the dead to play one more beatles concert at the nile, i wouldn't go. it was easily 90 degrees inside and they actually have the audacity to charge 2 for a re entry wristband.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'if john lennon and george harrison rose from the dead to play one more beatles concert at the nile, i wouldn't go. it was easily 90 degrees inside and they actually have the audacity to charge 2 for a re entry wristband.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? 1. Address the Heat Issue: Investigate the cause of the high temperature inside the venue and take necessary steps to ensure a comfortable environment for all attendees. 2. Improve Customer Communication: Clearly communicate the reasons for charging a re-entry fee and provide options for exceptions or refunds in certain situations. 3. Enhance Customer Service: Train staff to be more attentive and responsive to customer concerns, addressing issues promptly and professionally. 4. Offer Refreshments: Provide adequate ventilation, air conditioning, and refreshments to help customers stay cool during events, especially in hot climates."
81," A customer left us a 2-star review: 'we came here for breakfast. i was expecting to be blown away by the food based on the reviews but that wasn't the case. although the sitting area was beautiful overlooking the bellagio and passersby, my husband and i were not impressed with our selections. he got the chicken, brie, and apple crepe which he said was flavorless. the crepe itself was nearly empty. hecalao asked for fries on the side and ended up getting potato sticks chips so dont order fries if you're expecting regular fries. i got the three eggs breakfast and my eggs were overcooked and the hashbrowns were nothing to rave about. one thing that turned me off immediately and the reason for my 2 star rather than 3 star rating was the distinct eggy dirty smell that was surrounding us even before we received our meal. i would pass on this place on my next trip to lv.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'we came here for breakfast. i was expecting to be blown away by the food based on the reviews but that wasn't the case. although the sitting area was beautiful overlooking the bellagio and passersby, my husband and i were not impressed with our selections. he got the chicken, brie, and apple crepe which he said was flavorless. the crepe itself was nearly empty. hecalao asked for fries on the side and ended up getting potato sticks chips so dont order fries if you're expecting regular fries. i got the three eggs breakfast and my eggs were overcooked and the hashbrowns were nothing to rave about. one thing that turned me off immediately and the reason for my 2 star rather than 3 star rating was the distinct eggy dirty smell that was surrounding us even before we received our meal. i would pass on this place on my next trip to lv.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Enhance the flavor and presentation of dishes, particularly the chicken, brie, and apple crepe, and ensure that the portions are adequate. 2. Accuracy of Orders: Clarify the difference between fries and potato sticks chips to avoid confusion and disappointment. 3. Cleanliness: Address the issue of a distinct eggy, dirty smell in the seating area to ensure a pleasant and hygienic dining experience. 4. Staff Training: Train staff to handle customer complaints and requests effectively, such as providing the correct side orders and addressing any issues promptly."
863," A customer left us a 2-star review: 'chd's are under new ownership. things are not the same as before. n nit takes for ever to get your order taken and even longer to slap a dog in a bun and give it to you. i ordered french fries and when i got to the car, there where none. after going in and telling them, they said i'd have to wait while they fry some more. i did not feel like standing around and letting my dogs get cold while i wait for fries, so i just took a refund insead. n nthe dogs where not hot, just luke warm. the poppy seed buns did not seem steamed and where dry and somewhat hard. n nover all the food was just so so, nothing like in the old days when art garceau owned the joint it always won best of las vegas. n nalso, my bill came to almost 22.00 and they wanted to charge me a 1.00 fee to use my credit card, which is illegal to do, and i am going to contact m c and visa.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'chd's are under new ownership. things are not the same as before. n nit takes for ever to get your order taken and even longer to slap a dog in a bun and give it to you. i ordered french fries and when i got to the car, there where none. after going in and telling them, they said i'd have to wait while they fry some more. i did not feel like standing around and letting my dogs get cold while i wait for fries, so i just took a refund insead. n nthe dogs where not hot, just luke warm. the poppy seed buns did not seem steamed and where dry and somewhat hard. n nover all the food was just so so, nothing like in the old days when art garceau owned the joint it always won best of las vegas. n nalso, my bill came to almost 22.00 and they wanted to charge me a 1.00 fee to use my credit card, which is illegal to do, and i am going to contact m c and visa.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Speed up the ordering process: Address the issue of slow service by training staff to take orders more efficiently. 2. Improve food preparation and quality: Ensure that food is prepared quickly and consistently, with a focus on maintaining the quality that the customer remembers from the old days. 3. Provide accurate orders: Make sure that orders are correct and complete, and that any requested items (such as fries) are included. 4. Enhance communication: Improve communication with customers about any delays or issues with their orders, and offer solutions to address their concerns (e.g."
5524," A customer left us a 1-star review: 'worst customer service i had in a while ! nit took for ever to be seated and the drinks were so expensive and my sushi tasted old as if the fish wasn't fresh' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'worst customer service i had in a while ! nit took for ever to be seated and the drinks were so expensive and my sushi tasted old as if the fish wasn't fresh' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the complaint: Respond to the review promptly, acknowledging the customer's frustration and expressing empathy for their experience. 2. Apologize sincerely: Offer a genuine apology for the inconvenience they experienced, and assure them that we value their feedback and are committed to making things right. 3. Address the issues raised: Investigate the specific complaints raised in the review, such as long wait times, high drink prices, and stale sushi."
4996," A customer left us a 1-star review: 'i really hate this branch of pita jungle. i think this is due to the college age hippie stoner slackers that dominate the staff. i eat at the pita jungle in scottsdale often and love it worthy of at least 4 stars. the tempe branch yikes. bad bad sloooooooooooooooooooow service. maybe i am being overly harsh but my last experience here was so bad i actually walked out of the restaurant without eating my meal or paying. after sitting there for over an hour, they managed to serve me the same cold plate of food twice it was supposed to be hot . and it wasn't even that fact that i got served cold food twice that really ticked me off. it was that no one there not even the manager seemed to give a shit. unacceptable.' The customer feels annoyance, anger, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i really hate this branch of pita jungle. i think this is due to the college age hippie stoner slackers that dominate the staff. i eat at the pita jungle in scottsdale often and love it worthy of at least 4 stars. the tempe branch yikes. bad bad sloooooooooooooooooooow service. maybe i am being overly harsh but my last experience here was so bad i actually walked out of the restaurant without eating my meal or paying. after sitting there for over an hour, they managed to serve me the same cold plate of food twice it was supposed to be hot . and it wasn't even that fact that i got served cold food twice that really ticked me off. it was that no one there not even the manager seemed to give a shit. unacceptable.' The customer feels annoyance, anger, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at the Tempe branch of Pita Jungle, we can take the following steps: 1. Staff Training: Ensure all staff members are well-trained, professional, and attentive to customers' needs. This includes college-age employees as well. 2. Service Speed: Improve service speed by implementing efficient systems and procedures, such as reducing wait times for orders, and ensuring that food is served hot and promptly. 3. Quality Control: Implement a quality control system to ensure that food is consistently served hot and fresh. 4. Customer Feedback: Encourage customers to provide feedback, and take their concerns seriously."
9051," A customer left us a 3-star review: 'flew into phoenix from san diego for the sf giants spring training. we got in late and we were starving! we originally wanted a quick bite and headed to panda express. they were closed but humble pie was there to our rescue next door and open until 10. phew! we walked in and it smelled delicious. it was hour before close and there was just one group ahead of us so we got seated right away. n nservice was mediocre but prompt. which was fine enough because we just wanted to eat. my in laws ordered the blt and the butter but squash soup, hubby ordered the strawberry spinach salad with chicken added and i like to try signature items so i ordered the hp sausage sandwich with seasoned fries. everyone said they liked their food but my mother in laws soup was lukewarm so she asked if they could nuke it. he looked her like she was crazy and asked wouldn't you rather just get a new bowl? . hey give the lady what she wants and don't sass her, geez!! but other than that she enjoyed it. you have the option of seasoned or plain for fries. i opted for the seasoned and boy was i stoked when they arrived. they looked good and tasted amazing! i couldn't stop eating them and forgot about my sandwich. i eventually remembered and dove in to the sandwich. it was dry but tasted okay. ambience was great, food in general was pretty good and service wasn't bad but just nothing to write home about.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'flew into phoenix from san diego for the sf giants spring training. we got in late and we were starving! we originally wanted a quick bite and headed to panda express. they were closed but humble pie was there to our rescue next door and open until 10. phew! we walked in and it smelled delicious. it was hour before close and there was just one group ahead of us so we got seated right away. n nservice was mediocre but prompt. which was fine enough because we just wanted to eat. my in laws ordered the blt and the butter but squash soup, hubby ordered the strawberry spinach salad with chicken added and i like to try signature items so i ordered the hp sausage sandwich with seasoned fries. everyone said they liked their food but my mother in laws soup was lukewarm so she asked if they could nuke it. he looked her like she was crazy and asked wouldn't you rather just get a new bowl? . hey give the lady what she wants and don't sass her, geez!! but other than that she enjoyed it. you have the option of seasoned or plain for fries. i opted for the seasoned and boy was i stoked when they arrived. they looked good and tasted amazing! i couldn't stop eating them and forgot about my sandwich. i eventually remembered and dove in to the sandwich. it was dry but tasted okay. ambience was great, food in general was pretty good and service wasn't bad but just nothing to write home about.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Communication: Train staff to respond empathetically and professionally, especially when dealing with customer requests. In this case, the staff member could have handled the request for reheating the soup more tactfully. 2. Consistency: Ensure that all dishes are prepared consistently, with attention to temperature and moisture levels. The lukewarm soup may have affected the customer's overall experience. 3. Menu Items: Review the HP sausage sandwich recipe to address the issue of dryness. Ensuring that all signature items are well-prepared and flavorful will help maintain customer satisfaction."
9278," A customer left us a 3-star review: 'this place was recommended by people i work with so i tried it recently for dinner. the decor is really outdated and dark. probably hasn't had a remodel ever. cheap booths and furniture. but the service was friendly, the food plentiful and decent. i'm a big wine person and they don't have any decent wine, but it's not really that type of place. i had some pinot grigio and my husband had some beers. we started off with a caesar salad, it was really good and definitely big enough for 2 people. i liked how they served it in a cold dish. it comes with this delicious bread that is just doused in something i know is clogging my arteries, but i couldn't stay away. my husband had the chicken parm and i ordered a small pizza. he really liked his meal and took home the leftovers. i enjoyed the pizza, not the best, but not bad. my husband wasn't a fan of the pizza. it's a bit greek style, thicker crust and cheese. but i liked it enough to eat the leftovers the next day. this is the type of place that probably has a lot of regulars and devoted customers. i probably won't go back, but i recommend to those in the area looking for a casual place to eat some decent italian grub.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this place was recommended by people i work with so i tried it recently for dinner. the decor is really outdated and dark. probably hasn't had a remodel ever. cheap booths and furniture. but the service was friendly, the food plentiful and decent. i'm a big wine person and they don't have any decent wine, but it's not really that type of place. i had some pinot grigio and my husband had some beers. we started off with a caesar salad, it was really good and definitely big enough for 2 people. i liked how they served it in a cold dish. it comes with this delicious bread that is just doused in something i know is clogging my arteries, but i couldn't stay away. my husband had the chicken parm and i ordered a small pizza. he really liked his meal and took home the leftovers. i enjoyed the pizza, not the best, but not bad. my husband wasn't a fan of the pizza. it's a bit greek style, thicker crust and cheese. but i liked it enough to eat the leftovers the next day. this is the type of place that probably has a lot of regulars and devoted customers. i probably won't go back, but i recommend to those in the area looking for a casual place to eat some decent italian grub.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Update the decor and ambiance: A fresh, modern look could attract more customers and create a more inviting atmosphere. 2. Expand the wine selection: Offering a wider variety of wines, particularly pinot grigio, could cater to customers who are wine enthusiasts. 3. Consider offering a thinner crust pizza option: This might appeal to customers who prefer a different pizza style, such as the one mentioned by the customer's husband."
5597," A customer left us a 1-star review: 'really odd store. i went in to ship stuff for work with a pre paid shipping label but no envelope. guy at counter said to grab an envelope from the side not a ups envelope but a tan blank one like you'd get at office depot. weird but okay. then when i checked out they tried to charge me for the envelope. very odd ups store experience. do not recommend.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'really odd store. i went in to ship stuff for work with a pre paid shipping label but no envelope. guy at counter said to grab an envelope from the side not a ups envelope but a tan blank one like you'd get at office depot. weird but okay. then when i checked out they tried to charge me for the envelope. very odd ups store experience. do not recommend.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Train our staff to clearly communicate the process for shipping items, ensuring they provide accurate information about the type of envelope required. 2. Review our pricing policy for envelopes and ensure it is clearly communicated to customers. If there is a charge for envelopes, make sure it is clearly displayed or explained at the time of purchase. 3. Implement a system for double-checking charges before they are processed, to prevent errors and ensure a smooth checkout process."
5634," A customer left us a 1-star review: 'cattle call ? nate here three times. the food is too bland for me. it tastes like diet food. if i want diet or healthy food i will eat at home. when i eat out i want food that tastes good. if that means adding lard, or salt, or sugar, or msg... so be it. n nmade the mistake of sitting on the patio once. i found out what sardines feel like.' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'cattle call ? nate here three times. the food is too bland for me. it tastes like diet food. if i want diet or healthy food i will eat at home. when i eat out i want food that tastes good. if that means adding lard, or salt, or sugar, or msg... so be it. n nmade the mistake of sitting on the patio once. i found out what sardines feel like.' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can consider the following steps: 1. Address the issue of taste: The customer finds the food bland. We could explore enhancing the flavors of our dishes, perhaps by adding more seasonings, spices, or sauces. We could also offer customization options for customers who prefer their food more flavorful. 2. Improve communication with frequent customers: The customer mentions that they have visited three times. It might be beneficial to reach out to frequent customers like this one, to gather feedback and make personalized recommendations based on their preferences."
4994," A customer left us a 1-star review: 'ok, so i am a chinese food whore. had the best in hong kong, singapore, even chinatowns in la and ny. but i was at the mall shopping with a friend and thought we would pop in for a cocktail and maybe a bite. i noticed the new dim sum on the menu. we ordered some dumpling and they were absolutely disgusting. tasted like the kind you could buy from costco. don't get me wrong, the bar service was pleasant, drinks good. but to serve these tough, mushy, way too doughy dumplings was a total insult. horrible is stating it nicely.' The customer feels disgust, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'ok, so i am a chinese food whore. had the best in hong kong, singapore, even chinatowns in la and ny. but i was at the mall shopping with a friend and thought we would pop in for a cocktail and maybe a bite. i noticed the new dim sum on the menu. we ordered some dumpling and they were absolutely disgusting. tasted like the kind you could buy from costco. don't get me wrong, the bar service was pleasant, drinks good. but to serve these tough, mushy, way too doughy dumplings was a total insult. horrible is stating it nicely.' The customer feels disgust, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality of Food: Improve the quality of our dim sum, particularly the dumplings, to match the standards they have experienced in Hong Kong, Singapore, and other renowned Chinese food establishments. This could involve sourcing better ingredients, refining our recipes, or hiring a skilled dim sum chef. 2. Authenticity: Ensure that our dim sum offerings are authentic and representative of traditional Chinese cuisine. This may involve researching and adhering to traditional recipes and techniques."
8637," A customer left us a 3-star review: 'rumor boutique hotel is truly a great remodel of an old roach motel. whoever designed the place made some great decisions, albeit you can tell it was done on the cheap side. i enjoyed our stay here especially for these reasons n n the shower was fantastic, good water pressure and overhead rain style n pet friendly n bar on the premises. n nhaving that said, the bar was kind of lame. mark the bartender was stellar, but his shift was over and another one came in and he was not my favorite. he cut up fake lines of coke on a mirror which really was just some powdered sugar and had this out at the bar. wtf? i get that the bar is called addiction but that is just stupid and confusing to people coming in. n ni also did not prefer the layout and no elevators so bringing your bags in is a little on the awkward side. n nall in all, i'd stay again because it's so cheap and pet friendly...but only in transit. if i'm coming to vegas to pamper myself i will plop elsewhere.' The customer feels admiration, joy, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'rumor boutique hotel is truly a great remodel of an old roach motel. whoever designed the place made some great decisions, albeit you can tell it was done on the cheap side. i enjoyed our stay here especially for these reasons n n the shower was fantastic, good water pressure and overhead rain style n pet friendly n bar on the premises. n nhaving that said, the bar was kind of lame. mark the bartender was stellar, but his shift was over and another one came in and he was not my favorite. he cut up fake lines of coke on a mirror which really was just some powdered sugar and had this out at the bar. wtf? i get that the bar is called addiction but that is just stupid and confusing to people coming in. n ni also did not prefer the layout and no elevators so bringing your bags in is a little on the awkward side. n nall in all, i'd stay again because it's so cheap and pet friendly...but only in transit. if i'm coming to vegas to pamper myself i will plop elsewhere.' The customer feels admiration, joy, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Enhance the bar experience: Train all bartenders to maintain a professional atmosphere, avoiding actions that may confuse or offend customers. 2. Improve layout and accessibility: Consider adding elevators to make it easier for guests to carry their luggage. Also, evaluate the current layout to ensure it is user-friendly and meets the needs of our guests. 3. Maintain consistency in service: Ensure that the level of service provided by all staff members is consistent, regardless of shift changes."
946," A customer left us a 2-star review: 'prior to writing my review for primanti bros., i put on my helmet, tooth guard, started my car and prepared to run away once the angry hordes of pittsburghers read my review...why you ask? get ready for it....deep breath... n ni...don't...like...primantis... n ngasp! choke! faint! n nyes, yes, i know. as a born and bred pittsburgher, i am committing blasphemy by admitting i don't like primantis. i don't like their sandwiches, i don't like their nachos, i don't like their soups, salads, wings or fries. i find the whole idea of a sandwich containing 3,000 calories worth of italian bread, cole slaw, meat, and fries just too over the top. the fries are a soggy mess, the slaw has too much vinegar, the meats are cheap, and the bread is...well the bread is actually ok. n ni know it's a pittsburgh institution and it even served a very pragmatic purpose back in the day, but now it's just kitsch that gets the city featured on food network on occasion. i've eaten there numerous times and have done my pittsburgh duty of taking all out of towners to the in famous primanti's, but always with the caveat that, it's not that good. and usually an apology afterward. n nso there you have it. i do feel like a giant weight has been lifted off of my shoulders. i no longer have to carry around my terrible, terrible secret.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'prior to writing my review for primanti bros., i put on my helmet, tooth guard, started my car and prepared to run away once the angry hordes of pittsburghers read my review...why you ask? get ready for it....deep breath... n ni...don't...like...primantis... n ngasp! choke! faint! n nyes, yes, i know. as a born and bred pittsburgher, i am committing blasphemy by admitting i don't like primantis. i don't like their sandwiches, i don't like their nachos, i don't like their soups, salads, wings or fries. i find the whole idea of a sandwich containing 3,000 calories worth of italian bread, cole slaw, meat, and fries just too over the top. the fries are a soggy mess, the slaw has too much vinegar, the meats are cheap, and the bread is...well the bread is actually ok. n ni know it's a pittsburgh institution and it even served a very pragmatic purpose back in the day, but now it's just kitsch that gets the city featured on food network on occasion. i've eaten there numerous times and have done my pittsburgh duty of taking all out of towners to the in famous primanti's, but always with the caveat that, it's not that good. and usually an apology afterward. n nso there you have it. i do feel like a giant weight has been lifted off of my shoulders. i no longer have to carry around my terrible, terrible secret.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Primanti Bros., we could focus on the following areas: 1. Quality of Ingredients: The customer mentions that the meats are cheap and the slaw has too much vinegar. Improving the quality of these ingredients could help enhance the taste of the sandwiches. 2. Consistency of Fries: The customer finds the fries to be a soggy mess. Ensuring consistency in the preparation and quality of fries could improve their overall experience. 3. Balance of Flavors: The customer seems to dislike the overpowering vinegar in the slaw."
8814," A customer left us a 3-star review: 'this park was nice despite the lack of trees. the other dog owners were friendly and there was plenty of water for the dogs. n ncon it would be nice if all dog owners cleaned up after their furry friend....after all.....they do provide the materials to do this. n noverall we enjoyed our afternoon here.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this park was nice despite the lack of trees. the other dog owners were friendly and there was plenty of water for the dogs. n ncon it would be nice if all dog owners cleaned up after their furry friend....after all.....they do provide the materials to do this. n noverall we enjoyed our afternoon here.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the cleanliness of the park, specifically by encouraging all dog owners to clean up after their pets. This can be achieved by: 1. Reminding dog owners about the importance of cleaning up after their pets and providing clear signage. 2. Regularly checking and restocking the provided materials for cleaning up after dogs. 3. Implementing a more effective system for reporting and addressing instances of litter left behind by dog owners. 4. Considering the addition of more trees or shaded areas to improve the overall aesthetic and comfort of the park."
4210," A customer left us a 1-star review: 'dear denny's scottsdale shea, n ni am very regretful to reform you that your restaurant is repulsive. your hours, although appealing to the party animal which escapes from me from 11 pm 4 am, is not enough to make me return here again. your food is, quite frankly, disgusting. i'm not sure where throughout the years the slam in the supposedly infamous grandslam has gone, but i experienced a grand piece of crap on a plate. n np.s. please hire prettier friendlier more enthusiastic waitresses. n nlove, wesley.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'dear denny's scottsdale shea, n ni am very regretful to reform you that your restaurant is repulsive. your hours, although appealing to the party animal which escapes from me from 11 pm 4 am, is not enough to make me return here again. your food is, quite frankly, disgusting. i'm not sure where throughout the years the slam in the supposedly infamous grandslam has gone, but i experienced a grand piece of crap on a plate. n np.s. please hire prettier friendlier more enthusiastic waitresses. n nlove, wesley.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Denny's Scottsdale Shea, consider the following steps: 1. Address the hours of operation: Extend the operating hours beyond 4 AM to cater to a broader audience, including those who prefer dining later in the evening. 2. Improve food quality: Investigate the complaints about the food, particularly the Grand Slam, and work on enhancing the taste, presentation, and consistency of the dishes. 3. Cleanliness and ambiance: Ensure the restaurant is clean and well-maintained, with a welcoming and inviting atmosphere."
7536," A customer left us a 3-star review: 'cheap but during lunch time. this is my parents' favorite chinese restaurant and i'll have to say that it's not bad. the chinese brocolli is delicious and so is their spicy eggplant. after giving up pork about a year ago, i will have to say that i allow myself to indulge in the salt pepper pork chops. although a bit bony caution you may bite into a shard of bone here and there , they are perfectly garlicy and peppery with enough crunch. the service is not great by any means inattentive, feeling pressured when ordering, never come back to check on our party or to refill tea water. they're only friendly when we're with my parents because they're regulars.' The customer feels admiration, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'cheap but during lunch time. this is my parents' favorite chinese restaurant and i'll have to say that it's not bad. the chinese brocolli is delicious and so is their spicy eggplant. after giving up pork about a year ago, i will have to say that i allow myself to indulge in the salt pepper pork chops. although a bit bony caution you may bite into a shard of bone here and there , they are perfectly garlicy and peppery with enough crunch. the service is not great by any means inattentive, feeling pressured when ordering, never come back to check on our party or to refill tea water. they're only friendly when we're with my parents because they're regulars.' The customer feels admiration, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality of Service: Train staff to be more attentive, friendly, and less pushy during the ordering process. Regularly check on customers and refill tea water as needed. 2. Food Presentation and Quality: Ensure that the food is well-presented and of consistent quality. Address the issue of bones in the salt pepper pork chops to prevent any potential injuries. 3. Service Timing: Improve service during lunchtime to match the quality of service during other times. This could involve hiring more staff during peak hours or adjusting the service schedule."
8709," A customer left us a 3-star review: 'i've rented cars here a few times. i have never had a problem getting a car and am usually in and out in a minimal amount of time. i have always had a reservation, but i was not always part of their club. n nfor what it is worth, i'd suggest joining their club gold. it doesn't cost anything and, if for no other reason, you can walk to your car and skip both the queue and upsell at the counter. n ni have always been able to return my car in a reasonable amount of time at least on par with the other agencies and other airports. they usually scan my car's barcode, print a receipt and send me on my way. n nas always, your mileage may vary...' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i've rented cars here a few times. i have never had a problem getting a car and am usually in and out in a minimal amount of time. i have always had a reservation, but i was not always part of their club. n nfor what it is worth, i'd suggest joining their club gold. it doesn't cost anything and, if for no other reason, you can walk to your car and skip both the queue and upsell at the counter. n ni have always been able to return my car in a reasonable amount of time at least on par with the other agencies and other airports. they usually scan my car's barcode, print a receipt and send me on my way. n nas always, your mileage may vary...' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Encourage membership in the club gold program: Highlight the benefits of the program, such as expedited service and avoiding upsells at the counter, to encourage more customers to join. 2. Improve communication: Ensure that customers are kept informed about any changes or delays to their reservation, as this can help to alleviate any potential frustration. 3. Enhance the return process: Streamline the return process by ensuring that the barcode scanning and receipt printing are quick and efficient. This can help to create a more positive experience for customers."
7691," A customer left us a 3-star review: 'sweet place with good coffee and inexpensive breakfasts. i went some time in the middle of december and got two eggs, one piece of bread, one sausage and some fruit for 3.45 including taxes another plus is that it's conveniently located right next to many apartment complexes and it's really great just being able to walk to your local caf u00e9. quite disappointed by how expensive the drinks are though. breakfast 3.45 hot chocolate 4.50 ...' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'sweet place with good coffee and inexpensive breakfasts. i went some time in the middle of december and got two eggs, one piece of bread, one sausage and some fruit for 3.45 including taxes another plus is that it's conveniently located right next to many apartment complexes and it's really great just being able to walk to your local caf u00e9. quite disappointed by how expensive the drinks are though. breakfast 3.45 hot chocolate 4.50 ...' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Offer competitive pricing for drinks, especially hot beverages, to match the affordability of the breakfast items. 2. Consider offering a loyalty program or discounts for frequent customers to encourage repeat visits. 3. Highlight any seasonal promotions or specials during the holiday season to make customers feel appreciated and valued. 4. Improve communication about pricing, including taxes, to avoid any potential surprises for customers. 5. Consider offering a wider variety of drink options at a more reasonable price point."
1228," A customer left us a 2-star review: 'ultimately this place sounds so much better in theory than what i've actually experienced. cool concept, but execution is lacking. have popped in here a few times now but never feel compelled to order more than a snack. n nthe few promotional articles ads i've seen for this place make it sound like a ton of fun food, art, music, and entertainment but it just comes across as a dismal food court. have yet to go in when it's buzzing and full of positive energy usually it's fairly empty and even the employees look like they'd rather be elsewhere, and the food simply doesn't look that appealing. n nmaybe they just need more work, or maybe the art, music, entertainment portions happen at times when i'm not there, but the fun and dynamic environment with dancers and drummers has yet to materialize. n nedit correction, i saw drummers outside once. but i didn't realize they were affiliated with the fame business, they just seemed to be in the courtyard area as live entertainment in general. and i only saw them once.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'ultimately this place sounds so much better in theory than what i've actually experienced. cool concept, but execution is lacking. have popped in here a few times now but never feel compelled to order more than a snack. n nthe few promotional articles ads i've seen for this place make it sound like a ton of fun food, art, music, and entertainment but it just comes across as a dismal food court. have yet to go in when it's buzzing and full of positive energy usually it's fairly empty and even the employees look like they'd rather be elsewhere, and the food simply doesn't look that appealing. n nmaybe they just need more work, or maybe the art, music, entertainment portions happen at times when i'm not there, but the fun and dynamic environment with dancers and drummers has yet to materialize. n nedit correction, i saw drummers outside once. but i didn't realize they were affiliated with the fame business, they just seemed to be in the courtyard area as live entertainment in general. and i only saw them once.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Enhance the ambiance: Make an effort to create a more vibrant and energetic atmosphere, especially during off-peak hours. This could include live music, art installations, or themed decor that aligns with the concept of the business. 2. Improve food quality and presentation: Offer higher-quality food options, focusing on taste, presentation, and portion size. This could help encourage customers to order more than just snacks. 3. Train staff to be more engaging and enthusiastic: Ensure that employees are well-trained, motivated, and genuinely excited about the business."
2369," A customer left us a 2-star review: 'i'm somewhat at odds with cartel. it presents itself as this contemporary coffee shop that has something in common with the younger crowd especially the socially conscience. charlatan is perhaps a strong word but it's still close. n norganic anything? no nfare trade? no nstevia or monk fruit? no nalmond milk? no n nbesides the cool name and decor and super convenient local which is what took it from 1 to 2 star , i'm not sure what cartel has going for it. nothing really, the coffee is actually pretty terrible.' The customer feels confusion, disapproval, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i'm somewhat at odds with cartel. it presents itself as this contemporary coffee shop that has something in common with the younger crowd especially the socially conscience. charlatan is perhaps a strong word but it's still close. n norganic anything? no nfare trade? no nstevia or monk fruit? no nalmond milk? no n nbesides the cool name and decor and super convenient local which is what took it from 1 to 2 star , i'm not sure what cartel has going for it. nothing really, the coffee is actually pretty terrible.' The customer feels confusion, disapproval, disgust. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we could consider the following steps: 1. Offer organic, fair trade coffee and other products: This would align with the customer's values and expectations of a socially conscious business. 2. Provide more plant-based milk options: Offering almond milk and potentially other non-dairy alternatives could cater to the customer's preference and attract other vegan and lactose-intolerant customers. 3. Introduce Stevia or Monk Fruit as sugar alternatives: This would cater to customers who prefer natural sweeteners over traditional sugar."
546," A customer left us a 2-star review: 'if you want to be surrounded by young kids getting their kicks... be my guest... used to be a cool place and is no longer... i give it 2 stars because the bartenders are fast but have no personality whatsoever and and there is no ambiance at all to this place anymore... plus the fact that they violate arizona smoking law by allowing people to smoke within 20 feet of the entrances, infact lastnight there was someone smoking inside the side door!! nall i can say is... dissappoionted... never again!!!' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'if you want to be surrounded by young kids getting their kicks... be my guest... used to be a cool place and is no longer... i give it 2 stars because the bartenders are fast but have no personality whatsoever and and there is no ambiance at all to this place anymore... plus the fact that they violate arizona smoking law by allowing people to smoke within 20 feet of the entrances, infact lastnight there was someone smoking inside the side door!! nall i can say is... dissappoionted... never again!!!' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Enforce Arizona smoking laws strictly to ensure a healthier and more comfortable environment for all patrons. 2. Address the issue of young children by implementing policies that encourage a more adult-oriented atmosphere, if that aligns with the establishment's intended vibe. 3. Encourage and train our bartenders to exhibit more personality and engage with customers in a friendly and welcoming manner. 4. Work on enhancing the ambiance of the establishment, perhaps by improving decor, music, or creating a unique theme that appeals to the target audience."
9235," A customer left us a 3-star review: 'cool bar area for casual dining, margaritas and chips and salsa. pretty casual fun place with a lively buzz. any time there are colored christmas lights on the ceiling it's time for a laid back party. all of the tacos are unique and some are fantastic. the back seating area is just ok in my opinion but the bar area is more cozy and fun. they often have a band after 9 30 and it can get loud in the bar area but that can be fun too. just depends on the band. ngood spot.' The customer feels joy, admiration, amusement. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'cool bar area for casual dining, margaritas and chips and salsa. pretty casual fun place with a lively buzz. any time there are colored christmas lights on the ceiling it's time for a laid back party. all of the tacos are unique and some are fantastic. the back seating area is just ok in my opinion but the bar area is more cozy and fun. they often have a band after 9 30 and it can get loud in the bar area but that can be fun too. just depends on the band. ngood spot.' The customer feels joy, admiration, amusement. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience, consider the following improvements: 1. Enhance the back seating area: Improve the ambiance, comfort, and aesthetics of the back seating area to make it more appealing and comfortable for customers. 2. Maintain consistent quality: Ensure that the quality of the food, particularly the tacos, remains consistent across all service periods. This will help maintain the customer's positive perception of the unique and fantastic tacos mentioned in the review."
9903," A customer left us a 3-star review: 'i've gone there twice in the last 2 months. n nfirst, let me say that the food you get is masterfully prepared by the chef. the flavors and options are generally top notch. presentation is huge, here, and i think that is a lot of what you pay for. n nour experience was marred by two unfortunate happenings n n1 i got shot down 4 times when asking for drinks. notably, on 2 different sakes that were on the menu or on display at the bar. this isn't a big huge deal, as i understand that they want to craft an experience... but i'm used to point and get at a restaurant. n n2 there is a serious problem with their oyster supply system. each time i have gone i've been served inedible oysters. the first time i ate four and one was horrifying, the second time i ate three and i had to spit out one, and another i swallowed but was not acceptable. n nalso, the water tasted like crap which i wonder about whether this is related to some of the other small problems . n nall in all, it's outstanding food preparation that is crippled by fundamentals. there is a lot of potential in this restaurant if they can fix some of this stuff.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i've gone there twice in the last 2 months. n nfirst, let me say that the food you get is masterfully prepared by the chef. the flavors and options are generally top notch. presentation is huge, here, and i think that is a lot of what you pay for. n nour experience was marred by two unfortunate happenings n n1 i got shot down 4 times when asking for drinks. notably, on 2 different sakes that were on the menu or on display at the bar. this isn't a big huge deal, as i understand that they want to craft an experience... but i'm used to point and get at a restaurant. n n2 there is a serious problem with their oyster supply system. each time i have gone i've been served inedible oysters. the first time i ate four and one was horrifying, the second time i ate three and i had to spit out one, and another i swallowed but was not acceptable. n nalso, the water tasted like crap which i wonder about whether this is related to some of the other small problems . n nall in all, it's outstanding food preparation that is crippled by fundamentals. there is a lot of potential in this restaurant if they can fix some of this stuff.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve Communication: Ensure staff are attentive and responsive to customer requests, especially when it comes to drinks. Offering a point-and-order system might help in this case. 2. Address Oyster Quality: Investigate the issue with the oyster supply system and ensure that only fresh, edible oysters are served. 3. Water Quality: Test the water quality to ensure it is safe for consumption and tastes good. If necessary, consider using a water filtration system. 4. Consistency: Strive for consistency in the dining experience to meet customer expectations."
1111," A customer left us a 2-star review: 'the place is pretty and located on an attractive venue, but the food and service were subpar. i ordered a 24 oz tea and a sliced gyro. the clerk asked me if i was sure i needed two cups as i was clearly by myself since the tea had free refills. confused, i said that i only needed one glass. worse still, she ordered me a plate of gyro meat instead of a gyro, and had the audacity to lecture me on the appropriate way to order next time. my food was cold. there will not be a next time' The customer feels confusion, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the place is pretty and located on an attractive venue, but the food and service were subpar. i ordered a 24 oz tea and a sliced gyro. the clerk asked me if i was sure i needed two cups as i was clearly by myself since the tea had free refills. confused, i said that i only needed one glass. worse still, she ordered me a plate of gyro meat instead of a gyro, and had the audacity to lecture me on the appropriate way to order next time. my food was cold. there will not be a next time' The customer feels confusion, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Train staff on proper communication skills: The staff member seemed to come across as condescending and did not address the customer's needs effectively. Providing training on active listening, empathy, and clear communication can help staff better understand and respond to customer requests. 2. Clarify menu items and options: It appears that the staff member misunderstood the customer's order for a sliced gyro, which may indicate a need for clearer menu explanations or training on menu items. 3. Offer warm and welcoming service: A friendly and welcoming atmosphere can help customers feel more comfortable and appreciated."
4741," A customer left us a 1-star review: 'please dont reserve here you pay for everything literally, additional resort fees 19.99 tax ask what paying for.... the safe lock that i didnt even use, internet service really didnt use that either, to top that off i got all receipts before i checked out, i check my bank account and was charged 7.00, of course i called they tell me for 2 cups of coffee wtf, i say there is nothing that say there is a fee for the coffee, rep tells me its on the cup the cost is printed on the cup. i had to lol this hotel was a joke you get what you pay for plus you get riped off by all these additonal charges. so the moral of this story is stay away, read everything you may be charged for extra towels you might wanna ask before using. you may be charged for extra sugar please ask before you do, if you flush the toilet to many times watch out you may be charged for it. you will get ripped off trust me ....check everything for extra charges. i will never visit this place again. got burned once wont get burned again. lesson learned. pay for a nicer hotel and get your moneys worth, because this one wasnt at all worth it' The customer feels amusement, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'please dont reserve here you pay for everything literally, additional resort fees 19.99 tax ask what paying for.... the safe lock that i didnt even use, internet service really didnt use that either, to top that off i got all receipts before i checked out, i check my bank account and was charged 7.00, of course i called they tell me for 2 cups of coffee wtf, i say there is nothing that say there is a fee for the coffee, rep tells me its on the cup the cost is printed on the cup. i had to lol this hotel was a joke you get what you pay for plus you get riped off by all these additonal charges. so the moral of this story is stay away, read everything you may be charged for extra towels you might wanna ask before using. you may be charged for extra sugar please ask before you do, if you flush the toilet to many times watch out you may be charged for it. you will get ripped off trust me ....check everything for extra charges. i will never visit this place again. got burned once wont get burned again. lesson learned. pay for a nicer hotel and get your moneys worth, because this one wasnt at all worth it' The customer feels amusement, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. **Transparency**: Clearly communicate all fees and charges upfront, including resort fees, internet service, safe usage, and any other additional charges. This can be done through a detailed list on the booking page or at the check-in process. 2. **Clarity on Consumables**: Make it clear that consumables like coffee or water come with a cost, and ensure this is visible on the items themselves. If there are any hidden costs, it would be beneficial to explain these in a clear and concise manner."
6800," A customer left us a 3-star review: 'have been to colectivo several times in the afternoon, and i really love being able to sit outside. the open windows are great, i love the sink for the bathrooms being outside the bathrooms. the only thing that i think isn't great about the place is the baked goods. had a fairly stale, hard, not much taste to it whole wheat bagel. other options for food if you go in the afternoon like a yogurt parfait or fruit in a cup seem really high priced for what you get.' The customer feels love, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'have been to colectivo several times in the afternoon, and i really love being able to sit outside. the open windows are great, i love the sink for the bathrooms being outside the bathrooms. the only thing that i think isn't great about the place is the baked goods. had a fairly stale, hard, not much taste to it whole wheat bagel. other options for food if you go in the afternoon like a yogurt parfait or fruit in a cup seem really high priced for what you get.' The customer feels love, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on the following areas: 1. Improve the quality of our baked goods, particularly the whole wheat bagels, to ensure they are fresh, soft, and flavorful. 2. Review the pricing of our afternoon food options, such as yogurt parfaits or fruit in a cup, to ensure they offer good value for the quality and portion size. 3. Consider offering additional food options that cater to a wider range of tastes and dietary preferences, which might help address the customer's dissatisfaction with the current selection."
5531," A customer left us a 1-star review: 'the fad of the 10.00 cup of watered down coffee and sticky bun has certainly taken off, but dam if i will continue to pay these rediculous prices not to mention deal with the dumbest way to pick up a cup of coffee in history of man. n nsmall cafe bakery coffee place in shops of bellagio off the main elevators with some tables for a quick coffe. etc. unfortunately nothing is quick here. nobody sitting but line is into the hallway. n nthe ordering process is slow for whatever reason... and a simple cafe americana 4.00 and bun 6.00 well took 10 minutes. why no clue. each order is then given to 1 person to make and serve the coffee at the end. so if 4 people in front of you order double mocha chino cappuchinos with soy etc.. just an example your simple pour my coffee in a container and hand it to me goes in the back of the line behind all the exotics. after waiting 10 minutes i finally said i simply ordered a black cup of coffee sorry sir they are taken in order. not to mention 4 people taking orders 1 person filling them nice! n ncoffee itself was scalding hot but weak like dirty dish water .. sticky bun was actually good but between the ordering system, filling the orders.. prices and terrible coffee anything more than 1 star would be a gift.. nope... el paso!' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the fad of the 10.00 cup of watered down coffee and sticky bun has certainly taken off, but dam if i will continue to pay these rediculous prices not to mention deal with the dumbest way to pick up a cup of coffee in history of man. n nsmall cafe bakery coffee place in shops of bellagio off the main elevators with some tables for a quick coffe. etc. unfortunately nothing is quick here. nobody sitting but line is into the hallway. n nthe ordering process is slow for whatever reason... and a simple cafe americana 4.00 and bun 6.00 well took 10 minutes. why no clue. each order is then given to 1 person to make and serve the coffee at the end. so if 4 people in front of you order double mocha chino cappuchinos with soy etc.. just an example your simple pour my coffee in a container and hand it to me goes in the back of the line behind all the exotics. after waiting 10 minutes i finally said i simply ordered a black cup of coffee sorry sir they are taken in order. not to mention 4 people taking orders 1 person filling them nice! n ncoffee itself was scalding hot but weak like dirty dish water .. sticky bun was actually good but between the ordering system, filling the orders.. prices and terrible coffee anything more than 1 star would be a gift.. nope... el paso!' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Speed up the ordering process: Streamline the ordering system to reduce wait times. This could involve reducing the number of people taking orders, implementing a more efficient ordering system, or having baristas take orders and prepare drinks simultaneously. 2. Improve coffee quality: Ensure that the coffee is consistently strong, hot, and free of impurities. This may involve adjusting the coffee-to-water ratio, using higher-quality beans, or investing in better equipment. 3. Enhance communication: Make sure that customers are informed about wait times, any delays, or changes in the ordering process."
6751," A customer left us a 3-star review: 'i picked this place because i thought it would be good for a group setting. the people i traveled with had different dietary restrictions and i like to make sure i can cater to them all. this place worked, but the food was standard. i definitely wasn't expecting mind blowing food, but when it comes to a cafe i'd like the food to be comforting. n nmy burger reminded me of a day at the park where you buy frozen burger patties from costco and throw em on the grill. where's in and out when i need them? they also wouldn't cook my french fries extra crispy for some reason which was also another negative. the highlight was probably the hot fudge sundae but as a reminder, unless you like eating dessert as dinner, share that sucker with someone. n ni'd go here again if i wanted something super casual and laid back. but since i usually travel here with a band wagon of people, i'll have to take them elsewhere.' The customer feels approval, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i picked this place because i thought it would be good for a group setting. the people i traveled with had different dietary restrictions and i like to make sure i can cater to them all. this place worked, but the food was standard. i definitely wasn't expecting mind blowing food, but when it comes to a cafe i'd like the food to be comforting. n nmy burger reminded me of a day at the park where you buy frozen burger patties from costco and throw em on the grill. where's in and out when i need them? they also wouldn't cook my french fries extra crispy for some reason which was also another negative. the highlight was probably the hot fudge sundae but as a reminder, unless you like eating dessert as dinner, share that sucker with someone. n ni'd go here again if i wanted something super casual and laid back. but since i usually travel here with a band wagon of people, i'll have to take them elsewhere.' The customer feels approval, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Cater to Dietary Restrictions: Ensure our menu offers a variety of options that cater to different dietary restrictions. This could include vegan, gluten-free, and dairy-free options. 2. Improve Food Quality: Enhance the taste and quality of our food, particularly our burgers, to make them more appealing and comforting. This could involve sourcing better ingredients, improving cooking techniques, or offering more flavorful seasonings."
427," A customer left us a 2-star review: 'if you're looking for real hawaiian food, look elsewhere. if you have an immature palate, do not know how to cook, and frequent places like mcdonald's, burger king, and taco bell, you'll probably love this place. n nservice the girl packaging my food picked her nose before touching my to go boxes. the servers and cook looked like they were in their late teens or young 20s. n nfood i ordered the ohana plate, and while the chicken and shrimp were flavorful, the fish was stale, like it had been sitting on the warmer for a few hours. also, the intensity of the fish smell was not something that i was expecting it was not overwhelming, but resembled a rotting odor. n nthis is a review based on one experience. bottom line is that while i'd like to give them another try, i don't think it's worth it given the other options for cheap hawaiian food. i think that a different batch of servers and a different cook would probably result in a better experience and conceivably better tasting food. i've eaten at ono multiple times and while it's not perfect, i prefer it over mokis.' The customer feels neutral, approval, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'if you're looking for real hawaiian food, look elsewhere. if you have an immature palate, do not know how to cook, and frequent places like mcdonald's, burger king, and taco bell, you'll probably love this place. n nservice the girl packaging my food picked her nose before touching my to go boxes. the servers and cook looked like they were in their late teens or young 20s. n nfood i ordered the ohana plate, and while the chicken and shrimp were flavorful, the fish was stale, like it had been sitting on the warmer for a few hours. also, the intensity of the fish smell was not something that i was expecting it was not overwhelming, but resembled a rotting odor. n nthis is a review based on one experience. bottom line is that while i'd like to give them another try, i don't think it's worth it given the other options for cheap hawaiian food. i think that a different batch of servers and a different cook would probably result in a better experience and conceivably better tasting food. i've eaten at ono multiple times and while it's not perfect, i prefer it over mokis.' The customer feels neutral, approval, love. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your establishment, consider the following steps: 1. Train staff on proper hygiene practices, including not picking their noses while handling food. 2. Hire and train a more mature workforce, aiming for a more professional demeanor and improved service skills. 3. Improve the quality and freshness of the food, particularly the fish, to ensure it is not stale or has an unpleasant odor. 4. Consider offering a discount or complimentary item on a future visit to encourage the customer to return and have a better experience."
470," A customer left us a 2-star review: 'went in with my son for a coffee and quick bite at around 9 30am. the cashier forgot that we had ordered a hot sandwich and i had to remind her to get it started. it wasn't busy at all, we were the only people in line! i don't think she said two words to us while taking our order. i basically could have used one of those ipad ordering tablets like panera is using for all the good the cashier did. totally not helpful!! i ordered a danish and a croissant which she did not offer to warm up, she did not ask my name for the order or even look at us while we were ordering. basically a super bad experience compared to other starbucks in charlotte.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'went in with my son for a coffee and quick bite at around 9 30am. the cashier forgot that we had ordered a hot sandwich and i had to remind her to get it started. it wasn't busy at all, we were the only people in line! i don't think she said two words to us while taking our order. i basically could have used one of those ipad ordering tablets like panera is using for all the good the cashier did. totally not helpful!! i ordered a danish and a croissant which she did not offer to warm up, she did not ask my name for the order or even look at us while we were ordering. basically a super bad experience compared to other starbucks in charlotte.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Attentiveness: Ensure our staff is more attentive and engaged with customers, especially during quieter periods. A friendly and welcoming demeanor can make a significant difference. 2. Order Accuracy: Improve order accuracy by double-checking orders before they are prepared, especially when there are special requests or items like hot sandwiches. 3. Communication: Encourage staff to maintain open communication with customers, asking for their preferences, offering suggestions, and confirming orders to ensure a personalized experience."
2454," A customer left us a 2-star review: 'glad i didn't pay for my meal here. n nended up going to this tony roma's which is inside the fremont casino with a large group my family primarily . as stated at the beginning of the review, glad i wasn't paying for my meal because it was not good. n ni ordered the recommended tony roma's steakhouse burger and asked for it medium well. it came out medium for sure. very pink in the middle, definitely not cooked enough to my liking. however, i was so hungry i did not bother to return it to the waitress. i also decided not to send it back because our waitress looked like she was on the verge of having a heart attack. she seriously was running around like a chicken with her head cut off. i think she had too many tables. n nmy brother also had the steakhouse burger. we both agreed it wasn't anything spectacular. it came with two big slices of bacon on it and it was a pretty good size. the fries were not hot, and neither was my burger. it seemed like they'd been sitting around before being brought out. my aunt got the spinach dip appetizer. i had a taste, it tasted like spinach dip... and it too was lukewarm. my uncle got the shrimp cocktail. the shrimps looked decent sized, but the presentation was a little weird in my opinion. n nthis place is seriously a tourist trap for sure. the dining room is also dark and off putting. they have really, really cheap specials which i did not partake of, but i don't know, maybe they're worth it? n nfinal decision tony roma's will not be on my list of places i want to go eat.' The customer feels joy, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'glad i didn't pay for my meal here. n nended up going to this tony roma's which is inside the fremont casino with a large group my family primarily . as stated at the beginning of the review, glad i wasn't paying for my meal because it was not good. n ni ordered the recommended tony roma's steakhouse burger and asked for it medium well. it came out medium for sure. very pink in the middle, definitely not cooked enough to my liking. however, i was so hungry i did not bother to return it to the waitress. i also decided not to send it back because our waitress looked like she was on the verge of having a heart attack. she seriously was running around like a chicken with her head cut off. i think she had too many tables. n nmy brother also had the steakhouse burger. we both agreed it wasn't anything spectacular. it came with two big slices of bacon on it and it was a pretty good size. the fries were not hot, and neither was my burger. it seemed like they'd been sitting around before being brought out. my aunt got the spinach dip appetizer. i had a taste, it tasted like spinach dip... and it too was lukewarm. my uncle got the shrimp cocktail. the shrimps looked decent sized, but the presentation was a little weird in my opinion. n nthis place is seriously a tourist trap for sure. the dining room is also dark and off putting. they have really, really cheap specials which i did not partake of, but i don't know, maybe they're worth it? n nfinal decision tony roma's will not be on my list of places i want to go eat.' The customer feels joy, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your establishment, consider the following: 1. Cook food to the requested temperature: Ensure that kitchen staff are aware of the importance of cooking food to the customer's specifications, especially when it comes to meat dishes like the steakhouse burger. 2. Train staff on managing multiple tables: Provide training to your waitstaff on effective time management and prioritizing tasks to avoid appearing overwhelmed or stressed. This will help create a more pleasant dining experience for customers. 3. Maintain food temperature: Ensure that food is kept hot and served promptly to maintain quality and customer satisfaction."
8443," A customer left us a 3-star review: 'we always look for non chain restaurants for a good breakfast. we tried this cafe out and were not disappointed. the breakfast menu has most of the typical breakfasts you would expect. however, if you are looking for a light breakfast this is probably not for you. biscuits and gravy and seasoned potatoes were good. a side of pancakes is huge and would be an entree at another restaurant. overall a respectable place to eat if you want to get away from denny's or ihop.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'we always look for non chain restaurants for a good breakfast. we tried this cafe out and were not disappointed. the breakfast menu has most of the typical breakfasts you would expect. however, if you are looking for a light breakfast this is probably not for you. biscuits and gravy and seasoned potatoes were good. a side of pancakes is huge and would be an entree at another restaurant. overall a respectable place to eat if you want to get away from denny's or ihop.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider offering a lighter breakfast option, such as a continental breakfast with a variety of pastries, fruits, and yogurt. This would cater to those who prefer a lighter meal in the morning. Additionally, we could provide clearer portion sizes for our pancakes, ensuring they are not overwhelming for those who do not wish for a large serving. Lastly, maintaining the quality of our biscuits and gravy, and seasoned potatoes, as mentioned in the review, would help keep our regular customers satisfied."
2558," A customer left us a 2-star review: 'was great until the bartender decided to leave the bar and go visit with a friend. in the middle of asking her about how to reserve a table to watch an nfl game she noticed a personal friend and ran across nthe bar to visit with her friend. never completed the conversation letting me know how i can reserve a table. bright shinny objects are this bars down fall.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'was great until the bartender decided to leave the bar and go visit with a friend. in the middle of asking her about how to reserve a table to watch an nfl game she noticed a personal friend and ran across nthe bar to visit with her friend. never completed the conversation letting me know how i can reserve a table. bright shinny objects are this bars down fall.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could: 1. Implement a clear policy for staff interactions during service hours, ensuring that customer inquiries are prioritized over personal conversations. 2. Provide staff with training on effective communication and customer service skills, including how to handle multiple requests and prioritize customer needs. 3. Establish a system for reserving tables for special events, such as NFL games, that is easy for both staff and customers to use. This could include an online reservation system or a dedicated phone line for reservations."
1237," A customer left us a 2-star review: 'i recently went to gb on a tuesday night with some friends for a drink or two around 8 pm. the place was not busy at all. there were only a few patrons here. the place was a ghost town. n nwe sat down in the cocktail area and waited and waited for someone to come over to take our order. nobody ever came. after waiting for nearly 10 minutes, we left. the hostess in the stairway was shocked we were leaving so soon.. we told her why. n ni can understand a wait when the place is busy, but when there is almost nobody there, this is inexcusable! n ni really liked going to gb, but this night gb was subpar.' The customer feels surprise, neutral, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i recently went to gb on a tuesday night with some friends for a drink or two around 8 pm. the place was not busy at all. there were only a few patrons here. the place was a ghost town. n nwe sat down in the cocktail area and waited and waited for someone to come over to take our order. nobody ever came. after waiting for nearly 10 minutes, we left. the hostess in the stairway was shocked we were leaving so soon.. we told her why. n ni can understand a wait when the place is busy, but when there is almost nobody there, this is inexcusable! n ni really liked going to gb, but this night gb was subpar.' The customer feels surprise, neutral, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your establishment, consider implementing the following changes: 1. Enhance staff awareness: Train staff to be more attentive during slower periods, as they may mistakenly assume that fewer customers equate to less work. 2. Improve staff-to-customer ratio: Adjust staffing levels during slower times to ensure adequate coverage and prompt service. 3. Implement a proactive approach: Encourage staff to regularly check on customers, especially during quieter periods, to ensure they feel attended to and valued. 4. Communicate wait times: If there is a delay in service, inform customers of the wait time to manage their expectations and prevent unnecessary frustration."
6123," A customer left us a 1-star review: 'i'd never had these guys, and they had good reviews, so i was excited to try them out. n ni called and asked if they could deliver downtown. they said yes, but they were slammed, so it would take 45 minutes . n ni said that's totally okay, then ordered. n nan hour later i got a phone call telling me that they wouldn't be able to get it to me in any sort of reasonable time, and asked me if i could come pick it up instead. quite upset, i said nevermind. n ni order delivery for a reason because i don't want to get in my car and go anywhere. if i was willing to do takeout, i'd just dine in. n nif i'd just been told initially that no, they're too busy to do delivery at the moment , that would have been perfectly fine. but making me wait an hour to tell me that i was sol makes me furious. n ni guess i'll never know if your pizza's any good, pizza a metro.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i'd never had these guys, and they had good reviews, so i was excited to try them out. n ni called and asked if they could deliver downtown. they said yes, but they were slammed, so it would take 45 minutes . n ni said that's totally okay, then ordered. n nan hour later i got a phone call telling me that they wouldn't be able to get it to me in any sort of reasonable time, and asked me if i could come pick it up instead. quite upset, i said nevermind. n ni order delivery for a reason because i don't want to get in my car and go anywhere. if i was willing to do takeout, i'd just dine in. n nif i'd just been told initially that no, they're too busy to do delivery at the moment , that would have been perfectly fine. but making me wait an hour to tell me that i was sol makes me furious. n ni guess i'll never know if your pizza's any good, pizza a metro.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Accurate Estimation: Provide more accurate delivery time estimates to avoid customer disappointment. 2. Communication: Improve communication by keeping customers informed about any changes or delays in their orders. 3. Availability: Clearly communicate if the service (in this case, delivery) is not available during certain times or under specific circumstances. 4. Flexibility: Offer flexible options for customers, such as takeout or dine-in, to accommodate their preferences. 5. Empathy: Show empathy towards customers when there are delays or issues with their orders."
475," A customer left us a 2-star review: 'this place was under construction awhile back so i was waiting to come back for their bun bo hue. i was very excited to order the bun bo hue, but was unsatisfied. not as spicy as last time, meat didn't fall off the bone like last time, and also didn't taste like last time. i'm assuming they have a different cook now. n nbun rieu my bf's favorite dish but was not satisfied with the bun rieu here. the color was off and so was the broth. it was too sour. n nthis visit was really disappointing. not sure if i will be back for those dishes, but i still do enjoy their rice plate combos.' The customer feels disappointment, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this place was under construction awhile back so i was waiting to come back for their bun bo hue. i was very excited to order the bun bo hue, but was unsatisfied. not as spicy as last time, meat didn't fall off the bone like last time, and also didn't taste like last time. i'm assuming they have a different cook now. n nbun rieu my bf's favorite dish but was not satisfied with the bun rieu here. the color was off and so was the broth. it was too sour. n nthis visit was really disappointing. not sure if i will be back for those dishes, but i still do enjoy their rice plate combos.' The customer feels disappointment, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the customer's feedback: Respond to the review by acknowledging their disappointment and expressing our appreciation for their feedback. 2. Address the concerns about the dishes: Investigate the issues raised in the review, particularly the changes in taste, spiciness, and quality of the bun bo hue and bun rieu. If there have been changes in the kitchen staff, consider retraining or providing additional support to ensure consistency in the dishes. 3. Offer a solution: Offer the customer a complimentary meal or a discount on their next visit to make up for their disappointing experience."
4293," A customer left us a 1-star review: 'i can honestly say this was the worst meal ive ever eaten in las vegas! very over priced, everything is separate! well we had company in town they picked going to the charcoal room ...this was the 7th of october now. we orderd a 32 ounce filet whitch was not even close to that big! a baked potatoe that was cooked sometime a week ago or something and a salad marginal..also orderd a side of asparigas which was very big and tough...i orderd a new york and it was a strip steak not what i wanted very tough only ate a couple bites and no more the waiter was very slow and we even ran out of water! was never asked if we wanted desert mayb you dont have it? when you run out of water at a table to me is not good! our company orderd two t bones and a salad and a glass of wine...the whole bill was 195 or something they gave him a 20dollar tip for some reason i dont know why! it was not what i expected from a guormet restaraunt thats for sure! i didnt complain because we had commpany what good would it have done anyways! nothing is the santa fe is anygood!' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i can honestly say this was the worst meal ive ever eaten in las vegas! very over priced, everything is separate! well we had company in town they picked going to the charcoal room ...this was the 7th of october now. we orderd a 32 ounce filet whitch was not even close to that big! a baked potatoe that was cooked sometime a week ago or something and a salad marginal..also orderd a side of asparigas which was very big and tough...i orderd a new york and it was a strip steak not what i wanted very tough only ate a couple bites and no more the waiter was very slow and we even ran out of water! was never asked if we wanted desert mayb you dont have it? when you run out of water at a table to me is not good! our company orderd two t bones and a salad and a glass of wine...the whole bill was 195 or something they gave him a 20dollar tip for some reason i dont know why! it was not what i expected from a guormet restaraunt thats for sure! i didnt complain because we had commpany what good would it have done anyways! nothing is the santa fe is anygood!' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your restaurant, consider the following steps: 1. Accurate portion sizes: Ensure that the advertised portion sizes are consistent with what is served. In this case, the customer felt deceived by the size of the 32-ounce filet. 2. Quality of food: Improve the quality of the food, particularly the baked potato and asparagus, which were criticized in the review. 3. Timeliness: Address the issue of slow service, as the customer mentioned the waiter was slow and they ran out of water."
7564," A customer left us a 3-star review: 'my wife and i stopped in at fort mill bbq company on our way back from sheep shearing day at historic brattonsville. it really is a challenge to cook bbq in a restaurant setting trying to work out timings in having meats be ready and trying not to hold them too long in warmers is really tricky! to get a proper feel of a bbq place takes at least 2 or 3 visits. however, i can only base my reviews on one visit... n nat fort mill bbq company, you order at the counter, and the food is brought out to you. we ordered a sampler plate with an extra rib and a pork bbq plate with mac cheese and baked beans. i'll summarize my thoughts by each piece. first, the good... n nthe pork was very flavorful and not too dry. the brisket had a nice looking smoke ring and was tasty, but i wish it had not been drenched in their house bbq sauce along with the turkey and sausage . the sausage was pretty tasty not too spicy. the turkey was by far the best part of the meal. it was very moist and flavorful with just the right amount of smoke. the mac cheese was good and cheesy. n nand then the not so good... n nthe wings which i ordered smoked and tossed in a chipotle sauce were oversmoked and had a chemical taste. i could not taste the sauce very well, but it did not have any sort of chipotle flavor at all. the baked beans tasted like they were straight out of a can. n nso my final thoughts? decent. is it worth driving an hour from mint hill to visit on a repeated basis? not really...' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'my wife and i stopped in at fort mill bbq company on our way back from sheep shearing day at historic brattonsville. it really is a challenge to cook bbq in a restaurant setting trying to work out timings in having meats be ready and trying not to hold them too long in warmers is really tricky! to get a proper feel of a bbq place takes at least 2 or 3 visits. however, i can only base my reviews on one visit... n nat fort mill bbq company, you order at the counter, and the food is brought out to you. we ordered a sampler plate with an extra rib and a pork bbq plate with mac cheese and baked beans. i'll summarize my thoughts by each piece. first, the good... n nthe pork was very flavorful and not too dry. the brisket had a nice looking smoke ring and was tasty, but i wish it had not been drenched in their house bbq sauce along with the turkey and sausage . the sausage was pretty tasty not too spicy. the turkey was by far the best part of the meal. it was very moist and flavorful with just the right amount of smoke. the mac cheese was good and cheesy. n nand then the not so good... n nthe wings which i ordered smoked and tossed in a chipotle sauce were oversmoked and had a chemical taste. i could not taste the sauce very well, but it did not have any sort of chipotle flavor at all. the baked beans tasted like they were straight out of a can. n nso my final thoughts? decent. is it worth driving an hour from mint hill to visit on a repeated basis? not really...' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Fort Mill BBQ Company, the following steps could be considered: 1. Improve timing and consistency of meal preparation: The customer mentioned the challenge of timing in having meats ready without holding them too long in warmers. Consider implementing a more efficient system for meal preparation to ensure that meals are served hot and on time. 2. Offer options for sauce preferences: The customer expressed a preference for less sauce on their meats. Offering a choice between sauced or unsauced meats, or providing a lighter sauce option, could help cater to customers who prefer less sauce."
9497," A customer left us a 3-star review: 'i went there recently with my family, and the food was good overall, but the service was rude. upon arriving there, we asked if there was a place to hang our coats, and were told it's a little hard to get to and that was it, so we crammed them into our booth. corkage fee was charged for the wine we brought since the wine list is practically nonexistent , which we completely expected and appreciated that we could bring our own wine but our waiter took the cork out of the bottle and set it down on the table and walked away. wow. for 10 per bottle, maybe he could have actually poured it into our glasses? the restaurant ran out of bread that night, we were told. the salad came with the dressing in disposable plastic cups on the side. really? i think eat n park has a better dinner salad than this! most italian bistros ask if you'd like ground pepper on the salad, but this wasn't an option, so it was pepper from the shaker on the table. we had one dessert for a birthday in our group, but our waiter never asked anyone else at the table if they wanted to order dessert or coffee. since the appetizers and entrees were good, i may give 'em another chance, maybe for lunch, but i am truly blown away that alexander's was post gazette's reader's choice award winner for best italian in 2008, which is very proudly displayed in several places.' The customer feels admiration, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i went there recently with my family, and the food was good overall, but the service was rude. upon arriving there, we asked if there was a place to hang our coats, and were told it's a little hard to get to and that was it, so we crammed them into our booth. corkage fee was charged for the wine we brought since the wine list is practically nonexistent , which we completely expected and appreciated that we could bring our own wine but our waiter took the cork out of the bottle and set it down on the table and walked away. wow. for 10 per bottle, maybe he could have actually poured it into our glasses? the restaurant ran out of bread that night, we were told. the salad came with the dressing in disposable plastic cups on the side. really? i think eat n park has a better dinner salad than this! most italian bistros ask if you'd like ground pepper on the salad, but this wasn't an option, so it was pepper from the shaker on the table. we had one dessert for a birthday in our group, but our waiter never asked anyone else at the table if they wanted to order dessert or coffee. since the appetizers and entrees were good, i may give 'em another chance, maybe for lunch, but i am truly blown away that alexander's was post gazette's reader's choice award winner for best italian in 2008, which is very proudly displayed in several places.' The customer feels admiration, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your establishment, consider the following steps: 1. Train staff on providing friendly and attentive service, including offering assistance with coat storage and pouring wine. 2. Expand the wine list to provide more options for customers who prefer not to bring their own wine. 3. Ensure that bread is always available, and consider offering complimentary bread with meals. 4. Offer ground pepper as an option for salads, and provide proper salad dressing service. 5. Encourage waitstaff to offer dessert and coffee to the entire table during celebrations, such as birthdays."
3245," A customer left us a 2-star review: 'this review is for an experience a few years ago. i wasn't in town at the time, but wanted to buy tickets for some friends that were here, and have them pick them up. i was disappointed by all the fees, at the end of it, i wasn't saving anywhere near half!! the customer service while i was on the phone was decent, and assured me there would be no problems when my friends picked up the tickets. n nhowever, when my friends got there, they had to wait forever, and at first they didn't have the information! my friends were stressed out, i was stressed out... it eventually worked out ok, but the seats weren't even that great. i wish i'd dealt with the box office directly.' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this review is for an experience a few years ago. i wasn't in town at the time, but wanted to buy tickets for some friends that were here, and have them pick them up. i was disappointed by all the fees, at the end of it, i wasn't saving anywhere near half!! the customer service while i was on the phone was decent, and assured me there would be no problems when my friends picked up the tickets. n nhowever, when my friends got there, they had to wait forever, and at first they didn't have the information! my friends were stressed out, i was stressed out... it eventually worked out ok, but the seats weren't even that great. i wish i'd dealt with the box office directly.' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can address the following concerns: 1. Fees: Review our pricing structure to ensure it is competitive and transparent, clearly communicating any fees associated with ticket purchases. 2. Ticket pickup: Improve the efficiency of the ticket pickup process to minimize wait times and ensure accurate information is provided to the customer's friends. 3. Seat quality: Enhance the seating options to offer a wider variety of high-quality seats at reasonable prices. 4. Communication: Improve communication with customers, both during the purchasing process and when their friends pick up the tickets, to alleviate stress and uncertainty."
4462," A customer left us a 1-star review: 'don't normally feel like gee i wish we hadn't ate there but that is just how we left after dinner this past wednesday. the food all looked like it was left there since lunch. the soup was so crusty and dark i mentioned to a waitress that happened by and she mentioned it to the owner. i simply asked if she would eat that soup there on buffet . the owner came and had a new bin of soup brought out. the crab legs were good but all watery and stuck to the shells which is an indication they are not fresh. the salad bar area did not have the usual asian salad only some dark almost black sea weed salad. the fruit was all dried out i had to roll the oranges in the water to soften them up and the ice cream machine was out of order ... so i don't think for 24.99 it was a good experience for me. the food was sub par for the price the waitress was clearly uninterested in us. i did manage to find one gal who continued to check on us after she helped with the soup debacle... she continued to make sure we were okay so when it came time for the tip she got it though she was not the waitress at our table take always ...? don't eat there mid week the food is old and doesn't get refreshed with new food... save your money and go to wan fu !' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'don't normally feel like gee i wish we hadn't ate there but that is just how we left after dinner this past wednesday. the food all looked like it was left there since lunch. the soup was so crusty and dark i mentioned to a waitress that happened by and she mentioned it to the owner. i simply asked if she would eat that soup there on buffet . the owner came and had a new bin of soup brought out. the crab legs were good but all watery and stuck to the shells which is an indication they are not fresh. the salad bar area did not have the usual asian salad only some dark almost black sea weed salad. the fruit was all dried out i had to roll the oranges in the water to soften them up and the ice cream machine was out of order ... so i don't think for 24.99 it was a good experience for me. the food was sub par for the price the waitress was clearly uninterested in us. i did manage to find one gal who continued to check on us after she helped with the soup debacle... she continued to make sure we were okay so when it came time for the tip she got it though she was not the waitress at our table take always ...? don't eat there mid week the food is old and doesn't get refreshed with new food... save your money and go to wan fu !' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, the following steps can be taken: 1. Enhance food quality and presentation: Ensure that all food items, particularly those on the buffet, are fresh, well-prepared, and visually appealing. This includes regularly refreshing food items, especially during peak hours. 2. Improve food variety: Offer a more diverse selection of dishes, including popular Asian salads, to cater to a wider range of customer preferences. 3. Train staff on customer service: Teach waitstaff to be attentive, responsive, and interested in customers' needs."
4354," A customer left us a 1-star review: 'i've been to many chipotles before and i recognize that serving sizes vary, but this was ridiculous! i had brown rice, they were out of fajita veggies, beans, cheese, corn salsa, medium salsa, and guac. the problem you might ask? each item was scooped up with the ladle and then the ladle was shook until the item was level with the ladle. these are not deep ladles!! so, i spent almost 9 for a drink and a bowl that was less than 25 full. there was a lady standing next to the register that seemed to be doing qc and, i can only guess, this must be corporate's idea of a serving. i'm done with chipotle too many other choices!!' The customer feels annoyance, neutral, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i've been to many chipotles before and i recognize that serving sizes vary, but this was ridiculous! i had brown rice, they were out of fajita veggies, beans, cheese, corn salsa, medium salsa, and guac. the problem you might ask? each item was scooped up with the ladle and then the ladle was shook until the item was level with the ladle. these are not deep ladles!! so, i spent almost 9 for a drink and a bowl that was less than 25 full. there was a lady standing next to the register that seemed to be doing qc and, i can only guess, this must be corporate's idea of a serving. i'm done with chipotle too many other choices!!' The customer feels annoyance, neutral, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the inconvenience: Acknowledge the customer's frustration and apologize for the unsatisfactory experience they had at our restaurant. 2. Address the issue: Investigate the cause of the shortage of ingredients and ensure that our stores have adequate supplies to meet customer demands. 3. Improve portion control: Train our employees to use appropriate serving utensils and ensure that portions are consistent and meet customer expectations. 4. Offer a solution: Offer the customer a complimentary item or discount on their next visit to make up for the poor experience they had."
3712," A customer left us a 1-star review: 'tried to pick up a quick meal on the way from the railway and have a picnic at the park. sadly the honey walnut shrimp was soggy and the shrimp meat was tough and chewy especially at the tail ends. they served us the brown fried rice yeck! instead of white fried rice. ate half of it hoping it was just a few bad pieces, nope it just got worse. next day i had the bad food stomach botulism hangover. my girls orange chicken looked like it fresh enough. never realized how to appreciate the las vegas fast food until i ordered shrimp in a small town where they probably don't like seafood in general or they just can't fathom spending another buck on it. still love you boulder city but fcuk this panda yo.' The customer feels disappointment, sadness, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'tried to pick up a quick meal on the way from the railway and have a picnic at the park. sadly the honey walnut shrimp was soggy and the shrimp meat was tough and chewy especially at the tail ends. they served us the brown fried rice yeck! instead of white fried rice. ate half of it hoping it was just a few bad pieces, nope it just got worse. next day i had the bad food stomach botulism hangover. my girls orange chicken looked like it fresh enough. never realized how to appreciate the las vegas fast food until i ordered shrimp in a small town where they probably don't like seafood in general or they just can't fathom spending another buck on it. still love you boulder city but fcuk this panda yo.' The customer feels disappointment, sadness, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the review by acknowledging the customer's disappointment and expressing empathy for their experience. 2. Offer a solution: Apologize for the poor quality of the meal and offer a complimentary meal or discount on their next visit to make up for the inconvenience. 3. Address the specific issues: Investigate the reasons for the soggy and tough shrimp, and ensure that the appropriate steps are taken to prevent similar issues in the future. This may involve improving the cooking process, sourcing better quality shrimp, or providing additional training to staff."
976," A customer left us a 2-star review: 'perhaps my expectations for the newest, largest forever 21 were too high? it's not like i am a regular shopper of forever 21. while they are cheap, the clothing isn't really my style and the quality is lacking. i prefer clothing that does not fall apart after a couple washes! n ni recently went shopping at fashion show mall with a friend. we were both in need of an outfit to wear for a special event we were going to be attending. i had found my dress at another store, but was still in need of shoes and accessories. i really wanted to find inexpensive things because the chance that i would be wearing them again was rather slim. my shopping partner also need specific things.. like a fairly inexpensive white dress worthy of wearing to a club. n nwe enter the new forever 21, which is 2 story and department store size. a friendly employee greeted us immediately and offered us a bag. we declined and asked where we could find white dresses. the employee waved her hand toward the back of the store and said we would find the club wear in the very back. sadly we were unable to find any suitable dresses in white. strike 1. n non to the next item on our shopping list gold shoes. the shoe department is where i started to get discouraged. for a two story, 120,000 square foot store, the shoe selection was woefully small. strike 2. n nit was take to take a peek at the accessories and see if there was anything we could possibly use for our outfits. i was looking for a specific style of headband, as well as a gold belt. again, no luck at all. strike 3. we're out.' The customer feels disapproval, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'perhaps my expectations for the newest, largest forever 21 were too high? it's not like i am a regular shopper of forever 21. while they are cheap, the clothing isn't really my style and the quality is lacking. i prefer clothing that does not fall apart after a couple washes! n ni recently went shopping at fashion show mall with a friend. we were both in need of an outfit to wear for a special event we were going to be attending. i had found my dress at another store, but was still in need of shoes and accessories. i really wanted to find inexpensive things because the chance that i would be wearing them again was rather slim. my shopping partner also need specific things.. like a fairly inexpensive white dress worthy of wearing to a club. n nwe enter the new forever 21, which is 2 story and department store size. a friendly employee greeted us immediately and offered us a bag. we declined and asked where we could find white dresses. the employee waved her hand toward the back of the store and said we would find the club wear in the very back. sadly we were unable to find any suitable dresses in white. strike 1. n non to the next item on our shopping list gold shoes. the shoe department is where i started to get discouraged. for a two story, 120,000 square foot store, the shoe selection was woefully small. strike 2. n nit was take to take a peek at the accessories and see if there was anything we could possibly use for our outfits. i was looking for a specific style of headband, as well as a gold belt. again, no luck at all. strike 3. we're out.' The customer feels disapproval, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Forever 21, the following steps could be taken: 1. Improve product selection, particularly in the club wear and accessories sections, to cater to a wider range of styles and preferences. 2. Enhance the in-store experience by ensuring that employees are knowledgeable about the store's offerings and are able to assist customers in finding specific items. 3. Increase the size and variety of the shoe department to better meet customer needs. 4. Consider offering a bag to customers upon entry, even if they decline initially, to improve the overall shopping experience."
9760," A customer left us a 3-star review: 'a small but perfectly formed pharmacy, on dalry road not far from edinburgh's haymarket railway station. apple healthcare run a small chain of pharmacies across scotland, with one other in edinburgh located in musselburgh. n ni went in today, partly to get out of the horrendous rain, but partly to have a look at their shower gel. pharmacies quite often stock a small range of toiletries, and this one is no exception. their prices compare very favourably to the supermarkets, and are certainly lower than i found when i was in sainsbury's the other day. n napart from the toiletries, you'll find everything a pharmacy should offer, with prescription and over the counter medicines available. they also offer some consultation services, including a stop smoking service. n na small pharmacy that offers a lot to the local community.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'a small but perfectly formed pharmacy, on dalry road not far from edinburgh's haymarket railway station. apple healthcare run a small chain of pharmacies across scotland, with one other in edinburgh located in musselburgh. n ni went in today, partly to get out of the horrendous rain, but partly to have a look at their shower gel. pharmacies quite often stock a small range of toiletries, and this one is no exception. their prices compare very favourably to the supermarkets, and are certainly lower than i found when i was in sainsbury's the other day. n napart from the toiletries, you'll find everything a pharmacy should offer, with prescription and over the counter medicines available. they also offer some consultation services, including a stop smoking service. n na small pharmacy that offers a lot to the local community.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Expand the range of toiletries: Offering a wider variety of shower gels and other toiletries may encourage the customer to visit more frequently. 2. Competitive pricing: Maintain competitive pricing for toiletries and other products to ensure the customer continues to find better deals compared to supermarkets. 3. Enhance consultation services: Offer additional consultation services, such as a weight management program or a more comprehensive stop smoking service, to cater to the customer's health needs."
2372," A customer left us a 2-star review: 'was here for a girls weekend. stopped in to jaleo for some tapas. ambiance is very loud. we got lucky and got seated in a private room because there were 10 of us. service was great except from our main server. she was a total biatch! she got annoyed when we didn't order a mass amount of alcohol. sh!t, with the prices we had to pay in this restaurant, we couldn't afford alcohol. she recommended the pork paella. it was not very good at all!!! the pork was just spare ribs with bones in it. it was very difficult to eat because the meat was not tender so you had to rip it off the bones. the rice was uncooked! we mentioned this to the waitress and she made some excuses and said that is how it is cooked. then she dismissed us by saying sorry very sarcastically. n nbottom line, if you guys like your rice cooked, do not order the paella!!! it is not good. everything else is okay, just okay, not delicious.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'was here for a girls weekend. stopped in to jaleo for some tapas. ambiance is very loud. we got lucky and got seated in a private room because there were 10 of us. service was great except from our main server. she was a total biatch! she got annoyed when we didn't order a mass amount of alcohol. sh!t, with the prices we had to pay in this restaurant, we couldn't afford alcohol. she recommended the pork paella. it was not very good at all!!! the pork was just spare ribs with bones in it. it was very difficult to eat because the meat was not tender so you had to rip it off the bones. the rice was uncooked! we mentioned this to the waitress and she made some excuses and said that is how it is cooked. then she dismissed us by saying sorry very sarcastically. n nbottom line, if you guys like your rice cooked, do not order the paella!!! it is not good. everything else is okay, just okay, not delicious.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Jaleo, the following steps could be taken: 1. Address the noise level: Consider implementing soundproofing measures or adjusting the music volume to create a more comfortable dining environment. 2. Train staff on alcohol recommendations: Ensure servers are educated on offering alcohol recommendations without appearing pushy or judgmental, especially when customers have specific budget constraints. 3. Improve food quality and presentation: Enhance the pork paella recipe by using tender pork and properly cooked rice. Offer alternatives for customers who may not prefer dishes with bones."
9379," A customer left us a 3-star review: 'my family visits this location quite often. the food is usually quite good. however, more than once we've had an issue trying to use a coupon. case in point, yesterday checked in on yelp and was rewarded a free onion wing app, only to be informed by our waitress that they weren't accepting coupons that day presumably because of mother's day? . as stated before, not the first time a coupon has been refused here. not sure what the thinking is behind these decisions, but seems a bit off putting. it's not like they're giving anything else away. maybe change the wording on offers to exclude certain days, but seems to me a bad idea to treat customers in that manner.' The customer feels confusion, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'my family visits this location quite often. the food is usually quite good. however, more than once we've had an issue trying to use a coupon. case in point, yesterday checked in on yelp and was rewarded a free onion wing app, only to be informed by our waitress that they weren't accepting coupons that day presumably because of mother's day? . as stated before, not the first time a coupon has been refused here. not sure what the thinking is behind these decisions, but seems a bit off putting. it's not like they're giving anything else away. maybe change the wording on offers to exclude certain days, but seems to me a bad idea to treat customers in that manner.' The customer feels confusion, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Acknowledge the issue: Respond to the review by acknowledging the customer's experience and expressing empathy for any inconvenience caused. 2. Clarify the policy: Explain the coupon policy more clearly, including any exceptions for special occasions like Mother's Day. Offer to update the coupon terms on the Yelp page to reflect this. 3. Offer a solution: Apologize for the confusion and offer a gesture of goodwill, such as a complimentary onion wing app on their next visit to make up for the inconvenience."
9788," A customer left us a 3-star review: 'car hop was nice in that fake nice sort of way . it did take them a while to answer the button and they weren't even busy. we went after i had to visit the urgent care across the street. at least 2 songs played before we got to order. the one on 48th st and baseline is way better' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'car hop was nice in that fake nice sort of way . it did take them a while to answer the button and they weren't even busy. we went after i had to visit the urgent care across the street. at least 2 songs played before we got to order. the one on 48th st and baseline is way better' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on the following areas: 1. Improve response time for car hops: Reduce the waiting time for customers to place their orders. 2. Enhance the interaction with car hops: Train car hops to be more genuine and attentive, making customers feel valued and appreciated. 3. Streamline the ordering process: Minimize the time between when a customer presses the button and when they receive service. 4. Consider the context of the visit: Since the customer had recently visited an urgent care, they may have been stressed or in a hurry. Offering a more efficient and empathetic service could help improve their experience."
9808," A customer left us a 3-star review: 'cute little drive up window with a dizzying array of coffee related drinks. i just needed some cappuchino to get my day going. the staff here were so friendly, i was almost taken aback. really nice folks and excellent service. the downside is that the espressos are very weak and the coffee itself isn't that great. for the money it's still a great deal. n ni guess i'm also comparing this to good coffee in other cities, this may very well be the best the area has to offer. i wouldn't not come back, but it's nothing to write home about.' The customer feels admiration, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'cute little drive up window with a dizzying array of coffee related drinks. i just needed some cappuchino to get my day going. the staff here were so friendly, i was almost taken aback. really nice folks and excellent service. the downside is that the espressos are very weak and the coffee itself isn't that great. for the money it's still a great deal. n ni guess i'm also comparing this to good coffee in other cities, this may very well be the best the area has to offer. i wouldn't not come back, but it's nothing to write home about.' The customer feels admiration, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the quality of our espressos and coffee. This could involve upgrading our equipment, improving our barista training, or sourcing higher-quality beans. Additionally, we could consider offering a stronger cappuccino option for customers who prefer a more robust flavor. Maintaining our friendly service and excellent customer service is crucial, as this seems to be a strength for our business. Lastly, we could consider sharing information about the unique aspects of our coffee offerings, such as the local sourcing of our beans or the expertise of our baristas, to help customers appreciate the value they are receiving."
7094," A customer left us a 3-star review: 'mmm...it was just ok. it's a great alternative to the mall food court and good if you don't have time for a full fledged restaurant. they only have one pinot grigio and it's a pretty crappy one. i like that they chopped up the chicken in my salad i hate when you get huge strips of chicken and the salad was large but it didn't blow me away. i would probably stop back in when shopping in the area because of how easy it was. n nconvenience is all it really has going for it...the food is just ok.' The customer feels approval, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'mmm...it was just ok. it's a great alternative to the mall food court and good if you don't have time for a full fledged restaurant. they only have one pinot grigio and it's a pretty crappy one. i like that they chopped up the chicken in my salad i hate when you get huge strips of chicken and the salad was large but it didn't blow me away. i would probably stop back in when shopping in the area because of how easy it was. n nconvenience is all it really has going for it...the food is just ok.' The customer feels approval, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Expand the wine selection, particularly the Pinot Grigio, to offer a more diverse and high-quality selection. 2. Enhance the salad options, aiming to create a more flavorful and memorable dining experience. This could involve using higher quality ingredients, experimenting with different dressings, or offering more customization options. 3. Consider offering a full-service dining option for customers who prefer a more restaurant-like experience. This could help cater to those who are looking for a more substantial meal."
9692," A customer left us a 3-star review: 'after a night of drinking and karaoke at ellis, i was starved and saw this pizza joint. i do have to say the food was good but i was a little tipsy when i had it. i would have to give it another shot sober to see how it really tasted. n ni do have one recommendation, and that is to put extra, cold shredded mozzarella cheese on top of the warm pizza. it is the most fantastic thing. i remember having it just like it when i was in college and it is the best. if you don't believe me try it and you will be hooked. n nthe price was not too expensive and the extra cheese only cost 50 cents extra, which in my mind was well worth it. i will try it again sometime and maybe i will be sober next time i try it again, but i offer no guarantee. i will, however, guaranteed there will be some extra cold cheese on my next pizza.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'after a night of drinking and karaoke at ellis, i was starved and saw this pizza joint. i do have to say the food was good but i was a little tipsy when i had it. i would have to give it another shot sober to see how it really tasted. n ni do have one recommendation, and that is to put extra, cold shredded mozzarella cheese on top of the warm pizza. it is the most fantastic thing. i remember having it just like it when i was in college and it is the best. if you don't believe me try it and you will be hooked. n nthe price was not too expensive and the extra cheese only cost 50 cents extra, which in my mind was well worth it. i will try it again sometime and maybe i will be sober next time i try it again, but i offer no guarantee. i will, however, guaranteed there will be some extra cold cheese on my next pizza.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can consider the following: 1. Highlight the option for extra cold shredded mozzarella cheese on the menu, as this seems to be a significant factor in their enjoyment of our pizza. 2. Offer a loyalty program or discount for repeat customers, which might encourage them to visit again, especially when they are sober. 3. Consider offering a late-night menu or extended hours for those who may be out drinking and looking for food late at night."
5031," A customer left us a 1-star review: 'the pizza is overpriced and under filling. i ordered two sausage slices which tasted like they had been sitting in the trash for days to be reheated. i can't see this place being appetizing to anyone unless they're at least 6 shots deep with a couple of benzos on board.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the pizza is overpriced and under filling. i ordered two sausage slices which tasted like they had been sitting in the trash for days to be reheated. i can't see this place being appetizing to anyone unless they're at least 6 shots deep with a couple of benzos on board.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the poor quality of the pizza and the unpleasant taste of the sausage. 2. Offer a complimentary meal or discount on their next order as a gesture of goodwill. 3. Investigate the issue to determine the cause of the problem, such as improper storage or preparation of the sausage. 4. Train staff on proper food handling and preparation techniques to ensure consistent quality. 5. Consider sourcing higher quality ingredients to improve the taste and freshness of the food."
140," A customer left us a 2-star review: 'its a pawn shop. nothing special, just over priced. but when i was looking to sell an item, the guy helping me was a jerk. flat out. i was shocked when he was so rude! sheesh! ill watch it on tv but sure as hell wont go back!' The customer feels surprise, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'its a pawn shop. nothing special, just over priced. but when i was looking to sell an item, the guy helping me was a jerk. flat out. i was shocked when he was so rude! sheesh! ill watch it on tv but sure as hell wont go back!' The customer feels surprise, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Train staff on customer service skills: Ensure our team is well-versed in providing friendly, respectful, and professional service to all customers. 2. Address pricing concerns: Review our pricing strategy to ensure it is competitive and fair, without compromising on quality. 3. Improve communication skills: Encourage staff to actively listen to customers, ask questions to understand their needs, and respond in a clear and empathetic manner. 4. Create a welcoming environment: Make an effort to create a clean, organized, and inviting store atmosphere that encourages customers to feel comfortable and valued."
817," A customer left us a 2-star review: 'i'll be honest, we went here for my sisters birthday. the millers in town square i loved so i said great things about this one upon arrival. let me just say i will never eat here again. the food was horrible. the service? great, our server was awesome. if i wanted to go drinking and watch sports i might come here. other then that......i won't be here again.' The customer feels admiration, love, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i'll be honest, we went here for my sisters birthday. the millers in town square i loved so i said great things about this one upon arrival. let me just say i will never eat here again. the food was horrible. the service? great, our server was awesome. if i wanted to go drinking and watch sports i might come here. other then that......i won't be here again.' The customer feels admiration, love, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the food quality and consistency. This is the primary concern mentioned in the review. While the service was appreciated, the poor food quality seems to have overshadowed it. We could consider: 1. Improving the quality of ingredients used in dishes. 2. Ensuring consistency in cooking and presentation. 3. Seeking feedback from customers about their preferences and dislikes to tailor our menu. 4. Offering a diverse menu that caters to various tastes and dietary requirements. 5. Regularly training staff on food preparation and presentation techniques. 6. Encouraging open communication with customers about their dining experience."
1519," A customer left us a 2-star review: 'the only reason i went here was for a book club meeting. i've been here several times and the food is very sub par. didn't much like the steak, and the fries were terrible. how hard is it to master french fries? the service was slow. it was over an hour before we got our entrees, and they weren't that busy. and then, the server interrupted our conversation and gave us some long winded sales pitch that totally pissed me off. i think they were selling some discount card or something, i was too annoyed to listen.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the only reason i went here was for a book club meeting. i've been here several times and the food is very sub par. didn't much like the steak, and the fries were terrible. how hard is it to master french fries? the service was slow. it was over an hour before we got our entrees, and they weren't that busy. and then, the server interrupted our conversation and gave us some long winded sales pitch that totally pissed me off. i think they were selling some discount card or something, i was too annoyed to listen.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Enhance the quality of the food, particularly the steak and fries, to meet customer expectations. This may involve improving cooking techniques, sourcing better ingredients, or training staff in food preparation. 2. Service Speed: Reduce wait times for food delivery by streamlining the kitchen process, ensuring efficient communication between the kitchen and the serving staff, and possibly increasing staff during peak hours. 3. Respect Customer Conversations: Train staff to respect customer conversations and avoid interrupting unless necessary. If there are promotions or sales to be shared, find a more appropriate time to do so."
9563," A customer left us a 3-star review: 'driving past mel's diner, i told my boyfriend, we have to eat breakfast here before we leave town! for those of us who remember back that far, the tv series alice was set in mel's diner in phoenix. only now, the new flo wears jeans a t shirt and has a tattoo and an eyebrow ring. n nthe food was what you would expect...it's just a hole in the wall diner after all! actually the breakfast was pretty good, and the prices are pretty cheap compared to a lot of breakfast places. the bacon was tastier than at most cafes. n nfunky interior, about the sort of garage sale decor items you see at a lot of places like this one. though there was a cool old mirror in the bathroom, set just about waist height so you can check out how your pants fit after you ate a big breakfast. n nlots of regulars seem to come in and the people watching is somewhat fascinating.' The customer feels admiration, amusement, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'driving past mel's diner, i told my boyfriend, we have to eat breakfast here before we leave town! for those of us who remember back that far, the tv series alice was set in mel's diner in phoenix. only now, the new flo wears jeans a t shirt and has a tattoo and an eyebrow ring. n nthe food was what you would expect...it's just a hole in the wall diner after all! actually the breakfast was pretty good, and the prices are pretty cheap compared to a lot of breakfast places. the bacon was tastier than at most cafes. n nfunky interior, about the sort of garage sale decor items you see at a lot of places like this one. though there was a cool old mirror in the bathroom, set just about waist height so you can check out how your pants fit after you ate a big breakfast. n nlots of regulars seem to come in and the people watching is somewhat fascinating.' The customer feels admiration, amusement, approval. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience and align more with their preferences, consider the following improvements: 1. Maintain the nostalgic ambiance: While updating the diner's decor to reflect modern trends is important, preserving elements that evoke the Alice TV series setting could help attract customers who share the same nostalgia. 2. Staff appearance: Offer uniform options that are more in line with the classic diner aesthetic, while still allowing for individuality. This could include options like vintage-style aprons, dresses, or uniform shirts with a diner logo."
4776," A customer left us a 1-star review: 'omg. this place is horrible. long lines and unprofessional employees. how do they mange to stay open. they are horrible. ncustomer service is nonexistent here. ndon't give your money to these people. find another fabric store.' The customer feels fear, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'omg. this place is horrible. long lines and unprofessional employees. how do they mange to stay open. they are horrible. ncustomer service is nonexistent here. ndon't give your money to these people. find another fabric store.' The customer feels fear, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? 1. Address the long lines issue: Investigate the cause of long lines and implement solutions to reduce wait times, such as improving store layout, increasing staff during peak hours, or implementing a more efficient checkout process. 2. Train employees on customer service: Provide training to employees on effective communication skills, empathy, and problem-solving to ensure they can handle customer complaints professionally and effectively. 3. Improve communication: Make sure customers are informed about any changes or delays that may cause long lines or delays in service. This can be done through signage, email updates, or social media announcements."
1478," A customer left us a 2-star review: 'sooooo i think i was expecting more but i really didn't dig the whole concrete floor with thin carpet feel and the tiny bathrooms. and also no room service. it was a bit chilly the night we were there and i had to brave the wind to run downstairs to order food for take out. such a hassle. nthe heater was also very loud. nthe last disappointment was i thought the heated jacuzzi was a small lap pool so we ended up not going down to enjoy the heated jacuzzi at all. ni do like that it's locally owned. will come back to give this place another chance but i think during the summer when the pool scene is hopping!' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'sooooo i think i was expecting more but i really didn't dig the whole concrete floor with thin carpet feel and the tiny bathrooms. and also no room service. it was a bit chilly the night we were there and i had to brave the wind to run downstairs to order food for take out. such a hassle. nthe heater was also very loud. nthe last disappointment was i thought the heated jacuzzi was a small lap pool so we ended up not going down to enjoy the heated jacuzzi at all. ni do like that it's locally owned. will come back to give this place another chance but i think during the summer when the pool scene is hopping!' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Address the flooring issue: Replace the thin carpet in the rooms with a more comfortable flooring option, such as a thicker carpet or hardwood flooring. 2. Improve bathroom size: Consider renovating the bathrooms to make them larger and more spacious. 3. Offer room service: Implement a room service option to make it more convenient for guests to order food without having to leave their rooms. 4. Address temperature concerns: Invest in a more efficient and quieter heating system to ensure guest comfort."
532," A customer left us a 2-star review: 'this hotel is old smelly and dirty. it did have an awesome drag queen show. i would have to say that i thought they did a great show. wish the were more organized at the beginning. and if the came out for people further back to see them. i won't plan on staying here ever. but would consider a show there again.' The customer feels admiration, desire, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this hotel is old smelly and dirty. it did have an awesome drag queen show. i would have to say that i thought they did a great show. wish the were more organized at the beginning. and if the came out for people further back to see them. i won't plan on staying here ever. but would consider a show there again.' The customer feels admiration, desire, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on the following areas: 1. Cleanliness and maintenance: Address the concerns about the hotel being old, smelly, and dirty by implementing a more rigorous cleaning schedule and ensuring regular maintenance of the facilities. 2. Organization of events: Improve the organization of the drag queen show by ensuring a clear schedule, seating arrangement, and communication with guests about the event. 3. Customer service: Train staff to be more attentive to guests' needs, especially those who are further back in the venue. This could include offering assistance with seating, providing information about the show, and addressing any concerns promptly."
7937," A customer left us a 3-star review: 'this is like a slurpee stand for adults! i had the hurricane punch which was good and it wasn't too strong. it came in a pilsner cup which was about 12.00. a little pricey even though you can take home the plastic cup.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this is like a slurpee stand for adults! i had the hurricane punch which was good and it wasn't too strong. it came in a pilsner cup which was about 12.00. a little pricey even though you can take home the plastic cup.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Price Competitiveness: While the unique experience offered might justify a premium price, it's essential to ensure that prices are competitive with similar establishments. Offering occasional promotions or discounts could help address this concern. 2. Value Proposition: Emphasize the unique selling points of your establishment, such as the adult slurpee-like drinks, to help customers understand the value they receive for the price they pay. 3. Transparent Pricing: Clearly display prices for different drinks and any additional costs (e.g., for the plastic cup) to avoid any surprises at the point of sale."
5844," A customer left us a 1-star review: 'not real authentic mexican food. the microwave use is obvious. the place has the venue but the customer service needs improvement, i arrived on a day where it was pretty empty but it took 15 minutes waiting at the front desk to be greeted. the food is wheeled out on medical carts. in the words of chef ramsey where's the standard!?' The customer feels neutral, curiosity, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'not real authentic mexican food. the microwave use is obvious. the place has the venue but the customer service needs improvement, i arrived on a day where it was pretty empty but it took 15 minutes waiting at the front desk to be greeted. the food is wheeled out on medical carts. in the words of chef ramsey where's the standard!?' The customer feels neutral, curiosity, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Authenticity of the Food: Ensure that the food preparation is more traditional and less reliant on microwave heating. Consider hiring a Mexican chef or consulting with one to improve the authenticity of the dishes. 2. Customer Service: Improve the speed and efficiency of customer service, especially when the restaurant is not busy. Train staff to greet customers promptly upon arrival and to maintain a friendly and attentive demeanor throughout their visit. 3. Presentation: Reduce the use of medical carts for serving food. Instead, invest in attractive and durable serving platters to enhance the dining experience."
7823," A customer left us a 3-star review: 'i went to the nightclub not the restaurant but i saw the restaurant part and it was gorgeous. the club is pretty small it was just a dance floor in the middle and a big bar off to the side with space to dance around. it was ok i wouldn't recommend it as one of the go to clubs in vegas. i would have much rather gone somewhere else. we got there after 12 and the list was closed ladies had to pay 10 and men 20. i was against it since i'm from miami and i refuse to pay to get into a club but we were the tourists this time.' The customer feels disapproval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i went to the nightclub not the restaurant but i saw the restaurant part and it was gorgeous. the club is pretty small it was just a dance floor in the middle and a big bar off to the side with space to dance around. it was ok i wouldn't recommend it as one of the go to clubs in vegas. i would have much rather gone somewhere else. we got there after 12 and the list was closed ladies had to pay 10 and men 20. i was against it since i'm from miami and i refuse to pay to get into a club but we were the tourists this time.' The customer feels disapproval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Clarify the distinction between the restaurant and nightclub areas, especially for customers who may not be familiar with your venue. This could be done through clear signage, or a brief explanation upon arrival. 2. Enhance the nightclub experience by offering a more spacious layout, potentially with multiple areas for dancing and socializing. This could help cater to a wider range of preferences and make the venue more appealing to a broader audience. 3. Review the pricing structure for the guestlist, particularly for out-of-town visitors who may not be accustomed to paying cover charges."
3223," A customer left us a 2-star review: 'this place is pricey and is confused about it's identity.. the theme and menu is based on san fran but there was a bar with sports on tv. they try hard to be classy with the whine bottles on the wall but the couch seats were too soft that you sank down a few feet when you sat at the table. i was not impressed. the items on the menu were a little pricey and not that interesting. some of the entrees were paired with sides that were fads and played out or didn't make since. i ordered the calamari and it was a little chewy and the batter fell off most of it. i had the rib eye steak for dinner and even though they did a good job at cooking it, the flavor of the meat was bland and the meat was chewy. what almost saved my meal was the creme brulee but that was too small for the price i paid.' The customer feels disapproval, confusion, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this place is pricey and is confused about it's identity.. the theme and menu is based on san fran but there was a bar with sports on tv. they try hard to be classy with the whine bottles on the wall but the couch seats were too soft that you sank down a few feet when you sat at the table. i was not impressed. the items on the menu were a little pricey and not that interesting. some of the entrees were paired with sides that were fads and played out or didn't make since. i ordered the calamari and it was a little chewy and the batter fell off most of it. i had the rib eye steak for dinner and even though they did a good job at cooking it, the flavor of the meat was bland and the meat was chewy. what almost saved my meal was the creme brulee but that was too small for the price i paid.' The customer feels disapproval, confusion, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Clarify the establishment's identity: Ensure a consistent theme and menu that reflects the intended location (San Francisco) and avoid elements that may seem incongruous, such as sports on TV in a San Francisco-themed restaurant. 2. Review pricing strategy: Examine the pricing of menu items to ensure they are competitive and offer value to customers. Offer specials or discounts to make the dining experience more appealing. 3. Enhance the ambiance: Investigate the comfort of seating options, aiming for a balance between comfort and elegance."
4108," A customer left us a 1-star review: 'i wish so much that i could rate the settebello in las vegas well because i do enjoy the food but i cannot because the service is terrible. my wife and i have frequented the restaurant 4 times now and the service has gotten worse each time. the first visit was understandable because the location was new so a few hiccups were expected. however, instead of the service improving over time it's managed to get worse. even if the restaurant is mostly empty, you can expect to wait forever for everything you order ... not just the oven roasted pizzas. if you happen to go with the majority of seats filled, you might as well pull out a good book because you can plan to be waiting quite some time before you will even be offered water. the thing that makes this even more frustrating is that the henderson location is continually packed wall to wall yet their service is miles beyond the vegas location. as has been pointed out by other reviewers, the food is also better at the henderson location. as a result, my wife and i will be heading back to the henderson location from now on and will be skipping this new one in vegas.' The customer feels disappointment, annoyance, desire. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i wish so much that i could rate the settebello in las vegas well because i do enjoy the food but i cannot because the service is terrible. my wife and i have frequented the restaurant 4 times now and the service has gotten worse each time. the first visit was understandable because the location was new so a few hiccups were expected. however, instead of the service improving over time it's managed to get worse. even if the restaurant is mostly empty, you can expect to wait forever for everything you order ... not just the oven roasted pizzas. if you happen to go with the majority of seats filled, you might as well pull out a good book because you can plan to be waiting quite some time before you will even be offered water. the thing that makes this even more frustrating is that the henderson location is continually packed wall to wall yet their service is miles beyond the vegas location. as has been pointed out by other reviewers, the food is also better at the henderson location. as a result, my wife and i will be heading back to the henderson location from now on and will be skipping this new one in vegas.' The customer feels disappointment, annoyance, desire. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at the Settebello in Las Vegas, consider the following steps: 1. Acknowledge the issue: Respond to the review, acknowledging the customer's concerns about the service at the Las Vegas location. Express empathy for their frustration and disappointment. 2. Address the service issue: Investigate the reasons for the poor service at the Las Vegas location, such as staffing, training, or management issues. Implement changes to address these problems, such as hiring additional staff, providing better training, or improving management oversight."
1884," A customer left us a 2-star review: 'if you ever thought it was impossible to wait too long in the drive thru, while you are the only person there.....drop in on this hole in the wall. it is possible!' The customer feels neutral, approval, optimism. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'if you ever thought it was impossible to wait too long in the drive thru, while you are the only person there.....drop in on this hole in the wall. it is possible!' The customer feels neutral, approval, optimism. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on reducing wait times at the drive-thru, especially when there is only one customer. This could involve: 1. Training staff to work efficiently and effectively, minimizing order errors and delays. 2. Implementing a system to prioritize single-car drive-thru lines, ensuring they are served promptly. 3. Regularly maintaining and updating drive-thru equipment to ensure smooth and fast service. 4. Offering a loyalty program or incentives for repeat customers, which may encourage them to wait a bit longer if necessary. 5. Gathering and analyzing data on wait times to identify patterns and potential solutions."
7881," A customer left us a 3-star review: 'friendly staff and good lunch specials, but the silence in the place was deafening! please turn on some music!! also, it was not clear what items were fried or not in the descriptions of the dishes so make sure to ask.' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'friendly staff and good lunch specials, but the silence in the place was deafening! please turn on some music!! also, it was not clear what items were fried or not in the descriptions of the dishes so make sure to ask.' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? 1. Play music: Address the customer's request to create a more lively atmosphere by playing soft, appropriate background music. 2. Clarify menu items: Update the menu descriptions to clearly indicate which dishes are fried or not, so customers can make informed decisions without needing to ask. 3. Maintain friendly staff interaction: Continue providing excellent customer service by ensuring the staff remains friendly and approachable, ready to answer any questions or concerns the customer may have. 4. Consider offering a feedback form: Encourage customers to share their thoughts and suggestions by providing a feedback form or email address, allowing them to feel heard and valued."
9294," A customer left us a 3-star review: 'one of our favorite biker bars to stop at but once the band starts it horrible. i don't know what they are hearing in their heads but it just sounds like a garage band jam session of songs no one has ever heard of. sounds like the same song for 4 hours. the crowd claps and screams at the end because it is finally over. the one man band they have during the day is awesome. don't know who the owner owes a favor to with that horrible band but enough is enough. i've watched over and over the crowd thins every time they start.' The customer feels admiration, confusion, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'one of our favorite biker bars to stop at but once the band starts it horrible. i don't know what they are hearing in their heads but it just sounds like a garage band jam session of songs no one has ever heard of. sounds like the same song for 4 hours. the crowd claps and screams at the end because it is finally over. the one man band they have during the day is awesome. don't know who the owner owes a favor to with that horrible band but enough is enough. i've watched over and over the crowd thins every time they start.' The customer feels admiration, confusion, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Address the music issue: Investigate the quality of the live band's performance and consider hiring a new band that plays a more diverse and recognizable setlist. Alternatively, consider offering a mix of live music and DJ sets to cater to a wider audience. 2. Offer a quieter area: Provide a separate, quieter area for customers who prefer a more relaxed atmosphere. This could be a designated seating area or a separate room with softer music or no music at all."
3043," A customer left us a 2-star review: 'after having seen 10 different cirque shows, i expected...oh, i don't know....cirque? instead, i got an interpretive dance show with admittedly great beatles music. only two real cirque acts the rest was almost two hours of interpretive dance and floorshow. not what i have come to expect from the folks who did mystere and zumanity. n nthe remixed beatles songs were phenomenal, as were the outtakes that were scripted to shadow performers acting it out. however, there were so many areas this show failed. lady madonna ended up being a modern african dance number with pregnant women. here comes the sun was completely out of sync the choreography had nothing to do with the music music moved fast, they moved slow, etc. . i mean, the list goes on and on. n none note if you have to go, get the upper balcony seats. yes, they are less expensive, but you will actually get to see the action without a crick in your neck. not to mention there is one number where the entire lower seats are covered with a sheet for over 2 minutes. n nsee if you can get a deal on the tickets the prices are in no way justified for what you are seeing, unless you want to see beatles inspired dance number with 2 cool acts for less than 5 minutes each sprinkled in.' The customer feels disappointment, admiration, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'after having seen 10 different cirque shows, i expected...oh, i don't know....cirque? instead, i got an interpretive dance show with admittedly great beatles music. only two real cirque acts the rest was almost two hours of interpretive dance and floorshow. not what i have come to expect from the folks who did mystere and zumanity. n nthe remixed beatles songs were phenomenal, as were the outtakes that were scripted to shadow performers acting it out. however, there were so many areas this show failed. lady madonna ended up being a modern african dance number with pregnant women. here comes the sun was completely out of sync the choreography had nothing to do with the music music moved fast, they moved slow, etc. . i mean, the list goes on and on. n none note if you have to go, get the upper balcony seats. yes, they are less expensive, but you will actually get to see the action without a crick in your neck. not to mention there is one number where the entire lower seats are covered with a sheet for over 2 minutes. n nsee if you can get a deal on the tickets the prices are in no way justified for what you are seeing, unless you want to see beatles inspired dance number with 2 cool acts for less than 5 minutes each sprinkled in.' The customer feels disappointment, admiration, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Clarify the show's genre and content: Ensure that the show's description accurately reflects its content, including the balance between acrobatic acts and interpretive dance. 2. Improve synchronization between music and choreography: Work on refining the choreography to better match the tempo and rhythm of the music, particularly for well-known songs like 'Here Comes the Sun' and 'Lady Madonna.'"
4633," A customer left us a 1-star review: 'its really not recommended to go there. but if you're desperate for o'clock in the morning to place to eat at aria.. its just like like ani hop or a waffle house.. n nwhen there for lunch, 15 minutes to get water.. i asked the manager for help, did not do much. another 20 minutes for the food to arrive, so spent practically 40 minutes to get water and food. the food quality is awful, terrible, poor, and disgusting.. n ni ordered a lemon chicken and chicken fried rice.. the lemon chicken arrived with the chicken cold and christy on the outside, anna gelatin like material surrounding it.. chicken fried rice was not edible at all,... when the menu set at chicken for more dollars literally that's what they do they just add chicken. it doesn't seem like the chicken was cooked with the rice or vice a versa. chicken was cold and chewy and very dry, the vegetables definitely from a can.. so all together the meal is not worth it, the service was definitely not right the only good thing about the place that it is in aria hotel which brings in a lot of customers, but i suspect don't come back' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'its really not recommended to go there. but if you're desperate for o'clock in the morning to place to eat at aria.. its just like like ani hop or a waffle house.. n nwhen there for lunch, 15 minutes to get water.. i asked the manager for help, did not do much. another 20 minutes for the food to arrive, so spent practically 40 minutes to get water and food. the food quality is awful, terrible, poor, and disgusting.. n ni ordered a lemon chicken and chicken fried rice.. the lemon chicken arrived with the chicken cold and christy on the outside, anna gelatin like material surrounding it.. chicken fried rice was not edible at all,... when the menu set at chicken for more dollars literally that's what they do they just add chicken. it doesn't seem like the chicken was cooked with the rice or vice a versa. chicken was cold and chewy and very dry, the vegetables definitely from a can.. so all together the meal is not worth it, the service was definitely not right the only good thing about the place that it is in aria hotel which brings in a lot of customers, but i suspect don't come back' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your establishment, consider the following steps: 1. Improve service speed: Address the long wait times for water and food by streamlining your service process. This could involve training staff to respond more quickly to customer requests, or improving kitchen efficiency to reduce food preparation times. 2. Enhance food quality: The customer's complaint about the quality of the food, particularly the cold, chewy, and dry chicken, suggests that there may be issues with food preparation or storage. Consider implementing better food handling and cooking practices, as well as ensuring that ingredients are fresh and of high quality."
4936," A customer left us a 1-star review: 'awful, cheap ingredients, too big of a menu item where the cook cant cook everything perfect! this is not a new york style pizza! the delivery driver was rude, i was inside waiting for my pizza, the driver tells me to move my car so he can get in when my car is parked 5 feet away from his! rude staff here! even the girl with the glasses litterally looks like a pig!' The customer feels annoyance, disgust, anger. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'awful, cheap ingredients, too big of a menu item where the cook cant cook everything perfect! this is not a new york style pizza! the delivery driver was rude, i was inside waiting for my pizza, the driver tells me to move my car so he can get in when my car is parked 5 feet away from his! rude staff here! even the girl with the glasses litterally looks like a pig!' The customer feels annoyance, disgust, anger. Concisely, how can we best improve our services for this customer's experience? 1. Quality of Ingredients: Improve the quality of ingredients used in your pizzas to ensure they meet the customer's expectations for taste and freshness. 2. Menu Size: Streamline the menu to ensure that cooks can prepare dishes efficiently and effectively, reducing the likelihood of errors or delays. 3. New York Style Pizza: If the customer is specifically looking for New York-style pizza, consider offering this as a dedicated menu item to meet their expectations. 4. Delivery Driver Etiquette: Train delivery drivers to maintain a professional and courteous demeanor, ensuring they treat customers with respect and kindness."
9163," A customer left us a 3-star review: 'very pleasant atmosphere here with an older crowd that is refreshing to me. food was typical ihop, nothing bad but nothing great either. prices were fair. service was better tha most places today. among the better ihops in phoenix area i'd say.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'very pleasant atmosphere here with an older crowd that is refreshing to me. food was typical ihop, nothing bad but nothing great either. prices were fair. service was better tha most places today. among the better ihops in phoenix area i'd say.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience and potentially increase their satisfaction with our service, we could focus on the following areas: 1. Enhance the food quality: While the customer found the food to be ""typical IHOP,"" we could aim to elevate the dining experience by improving the taste, presentation, and variety of our dishes. 2. Maintain the pleasant atmosphere: The customer appreciated the older crowd, suggesting that they feel comfortable in our establishment. We could continue to foster this atmosphere by ensuring a clean, welcoming environment and friendly, attentive service. 3. Consistent, excellent service: The customer praised the service as being better than most places."
9818," A customer left us a 3-star review: 'this is a review for the restaurant rather than the the bar. n nmy husband and i won u00a350 vouchers to the restaurant which was the reason for our visit. not sure i knew they had a restaurant behind the bar before then! n nthis is not to be mean everything was ok but it was all a bit blah . n nservice and food all seemed ok but for the prices despite the fact we had a voucher the menu was a little uninspired and plain and we only managed to keep to the u00a350 because we weren't drinking and shared a dessert. everything was nice enough but none of it stood out as amazing or delicious. at the end of the night, my husband and i both said well that was nice but don't think we'll come again. n nall in all, i think if you were thinking about going here for dinner, i'd have another look on yelp and see if there isn't anything with more interesting reviews than this one!' The customer feels neutral, confusion, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this is a review for the restaurant rather than the the bar. n nmy husband and i won u00a350 vouchers to the restaurant which was the reason for our visit. not sure i knew they had a restaurant behind the bar before then! n nthis is not to be mean everything was ok but it was all a bit blah . n nservice and food all seemed ok but for the prices despite the fact we had a voucher the menu was a little uninspired and plain and we only managed to keep to the u00a350 because we weren't drinking and shared a dessert. everything was nice enough but none of it stood out as amazing or delicious. at the end of the night, my husband and i both said well that was nice but don't think we'll come again. n nall in all, i think if you were thinking about going here for dinner, i'd have another look on yelp and see if there isn't anything with more interesting reviews than this one!' The customer feels neutral, confusion, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Clarify the distinction between the restaurant and the bar: Make it more apparent that there is a separate restaurant behind the bar, and ensure that customers are aware of this when making reservations or inquiries. 2. Enhance the menu offerings: Offer a more diverse and inspiring menu with a focus on unique, delicious, and high-quality dishes that stand out from competitors. 3. Improve the ambiance: Create a more inviting and engaging atmosphere in the restaurant to make customers feel more comfortable and excited about their dining experience."
8625," A customer left us a 3-star review: 'this is the central bar to the mgm hotel. its typical, dark, expensive, and the waitresses wear really small skirts.. service was pretty slow the 3 4 times i was there despite not being packed. n nthey pour stiff drinks which is nice but more than anything, its the best place to meet up with your crew before you go out.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this is the central bar to the mgm hotel. its typical, dark, expensive, and the waitresses wear really small skirts.. service was pretty slow the 3 4 times i was there despite not being packed. n nthey pour stiff drinks which is nice but more than anything, its the best place to meet up with your crew before you go out.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on the following areas: 1. Speed of Service: Address the issue of slow service by training staff to work more efficiently, improving communication, and streamlining processes. 2. Staff Attire: Consider revising the dress code for waitstaff to ensure they are comfortable and professional, without compromising the overall atmosphere of the bar. 3. Ambiance: While the customer appreciates the typical, dark atmosphere, we could explore ways to make the space more inviting and less expensive-feeling, such as updating decor or offering more comfortable seating options."
880," A customer left us a 2-star review: 'oops! looks like i'm breaking the trend of five star reviews. n nthis place is okay, but definitely not 5 star worthy. n nfirst, the eats the pastries, while i'm glad to say are made with decent ingredients they post them, and there's no soy crap or margarines hydrogenated oils , they're not very impressive. their cookies are the hard, crunchy kind which i generally dislike especially when they look big enough to be the soft kind . the other pastries, like their red bean rolls and things of that nature, are reminiscent of a sweet hot dog bun filled with whatever filling. i will admit i haven't tried any of their cakes, but given that i didn't like the other stuff... n nnext, they're not too great with customer service especially ostensible contrast. what i mean by that is that both times i've been in there, i have been preceded by a japanese customer to whom they were very jovial and nice. then, here comes the white guy me and they're kinda like eh. they also really oughtta hire a woman to be up front, as the guys there including the old guy i saw in the back all seem pretty brooding and preoccupied. n ni dunno i get the tendency of people to give 5 star reviews based on the fact a place is locally owned and or novel wow, real japanese people! . i just feel that in this case, it's hype.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'oops! looks like i'm breaking the trend of five star reviews. n nthis place is okay, but definitely not 5 star worthy. n nfirst, the eats the pastries, while i'm glad to say are made with decent ingredients they post them, and there's no soy crap or margarines hydrogenated oils , they're not very impressive. their cookies are the hard, crunchy kind which i generally dislike especially when they look big enough to be the soft kind . the other pastries, like their red bean rolls and things of that nature, are reminiscent of a sweet hot dog bun filled with whatever filling. i will admit i haven't tried any of their cakes, but given that i didn't like the other stuff... n nnext, they're not too great with customer service especially ostensible contrast. what i mean by that is that both times i've been in there, i have been preceded by a japanese customer to whom they were very jovial and nice. then, here comes the white guy me and they're kinda like eh. they also really oughtta hire a woman to be up front, as the guys there including the old guy i saw in the back all seem pretty brooding and preoccupied. n ni dunno i get the tendency of people to give 5 star reviews based on the fact a place is locally owned and or novel wow, real japanese people! . i just feel that in this case, it's hype.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve the quality and variety of pastries: The customer mentioned that the pastries, while made with decent ingredients, are not impressive. We could consider hiring a pastry chef who specializes in a wider range of pastries, including softer cookies and more creative options like the red bean rolls. 2. Enhance customer service: The customer felt that the staff was less attentive towards them compared to Japanese customers. It's essential to ensure that all customers receive the same level of service, regardless of their ethnicity. Training staff on cultural sensitivity and providing equal attention to all customers can help address this issue."
7251," A customer left us a 3-star review: 'ye olde orchard est le pub le plus proche de chez moi, je l'ai d u00e9couvert facilement du coup ... n nce n'est pas un pub branch u00e9 ou le monde fais 10 km pour y allez mais il est plaisant de s'y retrouv u00e9 quand vous u00eates dans le coin. n nla nourriture est bonne pour un pub. n nle choix de bi u00e8re est classique pour un pub m u00eame si je trouve leur prix un peu u00e9lev u00e9 ... mais bon u00e7a reste classique pour un pub au final ! n nexcellent choix de whisky par contre !' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'ye olde orchard est le pub le plus proche de chez moi, je l'ai d u00e9couvert facilement du coup ... n nce n'est pas un pub branch u00e9 ou le monde fais 10 km pour y allez mais il est plaisant de s'y retrouv u00e9 quand vous u00eates dans le coin. n nla nourriture est bonne pour un pub. n nle choix de bi u00e8re est classique pour un pub m u00eame si je trouve leur prix un peu u00e9lev u00e9 ... mais bon u00e7a reste classique pour un pub au final ! n nexcellent choix de whisky par contre !' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Offer competitive pricing for food and beverages, especially the beer selection. 2. Expand the menu to include more diverse food options. 3. Consider offering a loyalty program or discounts for regular customers. 4. Enhance the ambiance to make it more inviting and less like a typical pub. 5. Offer a wider selection of whisky, highlighting the excellent choices mentioned in the review. 6. Improve communication with customers about any special events or promotions happening at the pub. 7. Ensure the staff is friendly and attentive to customers, making them feel welcome and valued."
1303," A customer left us a 2-star review: 'i took a tour of this health club over a year ago. it's very close to my place but i felt like i stepped into a time warp. the facility is clean but it was so outdated. i live in a condo complex that has a beautiful pool and gym so for me to spend extra money to join a club it needs to be nice. when i took the tour the guy that was showing me around gave me a hard sell. he did mention that the owners of the place owned it outright. i am wondering why don't they spend the money to update it? they would get so many more members if it was updated. i ended up trying the facility out for two months when they had a groupon special and took tennis lessons. even though the facility was included with the tennis lessons i couldn't get myself to use the facility. even the vibe is pretty dark in there. also i got the impression that it was very chaotic and no one really seemed to know what was going on. the service was not good...' The customer feels admiration, curiosity, surprise. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i took a tour of this health club over a year ago. it's very close to my place but i felt like i stepped into a time warp. the facility is clean but it was so outdated. i live in a condo complex that has a beautiful pool and gym so for me to spend extra money to join a club it needs to be nice. when i took the tour the guy that was showing me around gave me a hard sell. he did mention that the owners of the place owned it outright. i am wondering why don't they spend the money to update it? they would get so many more members if it was updated. i ended up trying the facility out for two months when they had a groupon special and took tennis lessons. even though the facility was included with the tennis lessons i couldn't get myself to use the facility. even the vibe is pretty dark in there. also i got the impression that it was very chaotic and no one really seemed to know what was going on. the service was not good...' The customer feels admiration, curiosity, surprise. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can take the following steps: 1. Update the facility: Invest in modernizing the equipment, decor, and overall ambiance to make it more appealing and competitive. 2. Improve customer service: Train staff to provide friendly, helpful, and informative interactions with potential members during tours. 3. Clarify communication: Ensure that all information about the club, its offerings, and policies is clear and easily accessible to potential members. 4. Offer flexible membership options: Consider offering membership plans that cater to various needs, such as a la carte services, discounted rates for specific amenities, or partnerships with local businesses."
4289," A customer left us a 1-star review: 'every single tux for my wedding party was the wrong size. my husband's tux pants were about 10 inches too short. shirts were wrong, jackets were wrong. n nwe had to correct the sales clerk several times about pick up date and location. considering this, it doesn't really surprise me that the measurements were all wrong too.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'every single tux for my wedding party was the wrong size. my husband's tux pants were about 10 inches too short. shirts were wrong, jackets were wrong. n nwe had to correct the sales clerk several times about pick up date and location. considering this, it doesn't really surprise me that the measurements were all wrong too.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? 1. Improve Fitting Process: Ensure a more accurate fitting process for all customers, especially for wedding parties. This could involve hiring a professional tailor or providing detailed measurement guides. 2. Enhance Communication: Improve communication with customers, particularly regarding pick-up dates and locations. Confirm all details in writing and follow up to ensure clarity. 3. Staff Training: Provide additional training for sales clerks to ensure they are knowledgeable about the product, fitting process, and customer service. 4. Quality Control: Implement a quality control process to check the accuracy of orders before they are shipped to customers."
4748," A customer left us a 1-star review: 'i used j m flooring llc for an emergency carpet repair project i had. carpet in my rental home was left in extremely bad shape after some tenants moved out. the gentleman who came out did re stretch and repair the carpet, but he seriously overcharged me for the work. he quoted me a price based on the labor that was going to be required he said the job would take him all day . after accepting the offer the work was complete within an hour. n noverall i was not satisfied with the way this company conduct business. the work they did was acceptable. i will not used j m flooring again in the future and would never recommend them to people i know.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i used j m flooring llc for an emergency carpet repair project i had. carpet in my rental home was left in extremely bad shape after some tenants moved out. the gentleman who came out did re stretch and repair the carpet, but he seriously overcharged me for the work. he quoted me a price based on the labor that was going to be required he said the job would take him all day . after accepting the offer the work was complete within an hour. n noverall i was not satisfied with the way this company conduct business. the work they did was acceptable. i will not used j m flooring again in the future and would never recommend them to people i know.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience with J M Flooring LLC, the following steps could be taken: 1. Acknowledge the customer's concerns about the overcharging issue and offer a fair and reasonable solution, such as a refund or discount for the overcharge. 2. Improve communication with customers about the estimated time and cost of a job, and make sure to keep them informed of any changes or delays. 3. Provide more detailed and transparent quotes that break down the cost of labor, materials, and any other expenses. 4. Train employees to prioritize quality work over speed, and to always strive to complete jobs in a timely and professional manner."
4771," A customer left us a 1-star review: 'went there to celebrate with some friends and i was excited to try some mexican food something i'd been missing since i moved from san diego to pittsburgh. since there was a long wait we got margaritas and waited for the tables. i got a strawberry margarita, but the flavor was unnecessary as all i could taste was cheap, nasty tequila. gross. to mitigate the taste and try not to be sloshed before dinner we asked for some chips and salsa while we waited. when we finally got some 15 minutes later i was buzzed and disappointed. the chips and salsa were worse than even the store brand from the supermarket. my opinion, if a mexican food restaurant can't do the good chips and salsa and margaritas, i don't even want to try anything else. we paid our tab and left before our table was even ready. no thank you.' The customer feels disappointment, excitement, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'went there to celebrate with some friends and i was excited to try some mexican food something i'd been missing since i moved from san diego to pittsburgh. since there was a long wait we got margaritas and waited for the tables. i got a strawberry margarita, but the flavor was unnecessary as all i could taste was cheap, nasty tequila. gross. to mitigate the taste and try not to be sloshed before dinner we asked for some chips and salsa while we waited. when we finally got some 15 minutes later i was buzzed and disappointed. the chips and salsa were worse than even the store brand from the supermarket. my opinion, if a mexican food restaurant can't do the good chips and salsa and margaritas, i don't even want to try anything else. we paid our tab and left before our table was even ready. no thank you.' The customer feels disappointment, excitement, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Improve the quality of the margaritas by using higher-quality tequila and ensuring a consistent flavor profile. 2. Enhance the chips and salsa offering by sourcing better quality chips and improving the salsa recipe to be more authentic and flavorful. 3. Reduce wait times by increasing staffing levels during peak hours or implementing a more efficient seating system. 4. Offer a complimentary round of drinks or appetizers to make amends for the poor experience and show appreciation for the customer's feedback."
5657," A customer left us a 1-star review: 'horrible carry out service. gave me wrong order, had to drive back to pick up correct order while rest of food got cold. they didn't even offer an apology. will not go back. try tuscany for dinner much better food and service. how do you mess up spaghetti with meat sauce? come on really?' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'horrible carry out service. gave me wrong order, had to drive back to pick up correct order while rest of food got cold. they didn't even offer an apology. will not go back. try tuscany for dinner much better food and service. how do you mess up spaghetti with meat sauce? come on really?' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the mistake: Apologize for the inconvenience caused due to the incorrect order and delayed service. 2. Rectify the issue: Ensure the correct order is delivered promptly and offer a small gesture of goodwill, such as a discount or complimentary item, to make up for the inconvenience. 3. Improve communication: Enhance communication with the kitchen staff to minimize errors in orders. 4. Train staff on customer service: Provide additional training to staff on handling customer complaints and maintaining a positive attitude."
6822," A customer left us a 3-star review: 'after climbing the rather steep street walk over bridge stairs from the cosmopolitan, i was needing some food. my reservation at nobu was three hours away and i didn't think i was going to make it without grabbing a bite somewhere. letting my hunger drive my instincts in this new geography, i ended up at pin up pizza, which is just a few feet from the street walk over bridge stairs. n nhere's the thing that is great about this stop every vacation should have high and low elements and, if you are prepared for it, this is the low end. dinner at nobu and 6 pizza, within hours of each other, seem to balance my las vegas preferences perfectly. so, i thought this was a good sign. then, i took a good look around... pin up pizza had cashiers in child sized, dirty red sweaters and there were a lot of drunk dudes. the pizza making man couldn't seem to get ahead of orders and blank pizza pans are the ultimate sadness trigger for inhibreated bros. n nthe yelp reviews looked consistent enough and i was hungry, so i ordered anyway. i was pleasantly surprised by the price. at 6, my margherita pizza slice was twice the size of my head and tasted pretty good. i ordered the margherita because there were only two pizza topping options when i got up there. n nwith fake show girls taking pictures with anyone and everyone inches from where i was trying to stuff down a disproportionately sized slice, i knew i needed to head out quickly. this is not a place that i would intentionally stop, but is a place that i would categorize as in case of emergency break glass and order the pizza.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'after climbing the rather steep street walk over bridge stairs from the cosmopolitan, i was needing some food. my reservation at nobu was three hours away and i didn't think i was going to make it without grabbing a bite somewhere. letting my hunger drive my instincts in this new geography, i ended up at pin up pizza, which is just a few feet from the street walk over bridge stairs. n nhere's the thing that is great about this stop every vacation should have high and low elements and, if you are prepared for it, this is the low end. dinner at nobu and 6 pizza, within hours of each other, seem to balance my las vegas preferences perfectly. so, i thought this was a good sign. then, i took a good look around... pin up pizza had cashiers in child sized, dirty red sweaters and there were a lot of drunk dudes. the pizza making man couldn't seem to get ahead of orders and blank pizza pans are the ultimate sadness trigger for inhibreated bros. n nthe yelp reviews looked consistent enough and i was hungry, so i ordered anyway. i was pleasantly surprised by the price. at 6, my margherita pizza slice was twice the size of my head and tasted pretty good. i ordered the margherita because there were only two pizza topping options when i got up there. n nwith fake show girls taking pictures with anyone and everyone inches from where i was trying to stuff down a disproportionately sized slice, i knew i needed to head out quickly. this is not a place that i would intentionally stop, but is a place that i would categorize as in case of emergency break glass and order the pizza.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Pin Up Pizza, we could focus on the following areas: 1. Staff Appearance and Behavior: Ensure staff members are dressed professionally and maintain a clean, respectful demeanor. This can help create a more welcoming environment for all customers. 2. Order Management: Improve the efficiency of the pizza-making process to reduce wait times and minimize the use of blank pizza pans, which can be a source of frustration for customers. 3. Atmosphere: Address the presence of drunk individuals and potentially inappropriate behavior, ensuring a safe and comfortable environment for all customers."
8201," A customer left us a 3-star review: 'i'm totally with stephanie and sam here, chiquito's really isn't anything special and if you're looking for top notch mexican food, you certainly won't find it here. luckily there are a few tasty mexican restaurants dotted around edinburgh so you can browse around and find your favourite one. there's certainly nothing terribly wrong with chiquito, it's just a bit too gimmicky for my liking and it certainly isn't the cheapest for what it is. n nannoyingly, after browsing through my snapfax the other day i saw that they have an offer on where if you have a valid snapfax you get two course and a drink for u00a310! i'm not sure if this was off a set menu or not but i wish i'd known as on my last visit i spent well over u00a310 for my meal!' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i'm totally with stephanie and sam here, chiquito's really isn't anything special and if you're looking for top notch mexican food, you certainly won't find it here. luckily there are a few tasty mexican restaurants dotted around edinburgh so you can browse around and find your favourite one. there's certainly nothing terribly wrong with chiquito, it's just a bit too gimmicky for my liking and it certainly isn't the cheapest for what it is. n nannoyingly, after browsing through my snapfax the other day i saw that they have an offer on where if you have a valid snapfax you get two course and a drink for u00a310! i'm not sure if this was off a set menu or not but i wish i'd known as on my last visit i spent well over u00a310 for my meal!' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Chiquito's, we could consider the following steps: 1. Offer a more authentic Mexican dining experience: The customer seems to be seeking a more traditional Mexican cuisine. We could consider revising our menu to include more traditional dishes or partnering with authentic Mexican chefs to enhance our offerings. 2. Improve value for money: The customer mentions that Chiquito's isn't the cheapest for what it offers. We could explore ways to offer better value for money, such as introducing more affordable menu options or running promotions that provide better value, like the one mentioned in the review."
6492," A customer left us a 1-star review: 'we went for the indoor pool since heritage complex is a bit too far. the front dest was rude, the girl who checked us in at the pool was not friendly and the pool area was pretty dark, and it was small. we will not be going there again!' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'we went for the indoor pool since heritage complex is a bit too far. the front dest was rude, the girl who checked us in at the pool was not friendly and the pool area was pretty dark, and it was small. we will not be going there again!' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? 1. Train staff to provide friendly and welcoming service, especially at the front desk and pool check-in. 2. Improve lighting in the pool area to make it brighter and more inviting. 3. Enhance the size of the indoor pool to meet customer expectations. 4. Consider offering incentives for customers who travel a distance to visit, such as a complimentary amenity or discount. 5. Follow up with the customer to address their concerns, apologize for their experience, and offer a solution, such as a complimentary visit or discount on their next stay. This shows that you value their feedback and are committed to improving their experience."
1982," A customer left us a 2-star review: 'this place is known for being the best steakhouse in kw, so i was really looking forward to a belated valentines day dinner. i can't tell you how disappointed i was! i was anticipating melt in your mouth prime rib but it was tough, tasteless and chewy. and the garlic mashed potatoes that came with it were neither garlicky nor fresh...they were congealed and gritty like yesterday's leftovers. i didn't even touch them. my hubby's strip loin was way overcooked, beyond well done. i was dumbfounded at how bad the meal was. our waiter claimed that it had been a very busy night and the kitchen was trying to catch up. our food did take a long time to arrive, which was ok because we were having a nice leisurely meal. he gave us the option of having another steak cooked or taking the cost of the meal off the bill. we opted for the latter because by that point we were so disappointed we just wanted to leave. on a positive note, the service was impeccable hence, the 2 star rating instead of 1. a terrible shame about the food though...we will go to the keg next time i've got a hankering for prime rib or steak.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this place is known for being the best steakhouse in kw, so i was really looking forward to a belated valentines day dinner. i can't tell you how disappointed i was! i was anticipating melt in your mouth prime rib but it was tough, tasteless and chewy. and the garlic mashed potatoes that came with it were neither garlicky nor fresh...they were congealed and gritty like yesterday's leftovers. i didn't even touch them. my hubby's strip loin was way overcooked, beyond well done. i was dumbfounded at how bad the meal was. our waiter claimed that it had been a very busy night and the kitchen was trying to catch up. our food did take a long time to arrive, which was ok because we were having a nice leisurely meal. he gave us the option of having another steak cooked or taking the cost of the meal off the bill. we opted for the latter because by that point we were so disappointed we just wanted to leave. on a positive note, the service was impeccable hence, the 2 star rating instead of 1. a terrible shame about the food though...we will go to the keg next time i've got a hankering for prime rib or steak.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's disappointment with the meal. Express empathy and apologize for the poor dining experience. 2. Offer a solution: Offer a sincere invitation for the customer to return for a complimentary meal, prepared to their satisfaction. This gesture shows that you value their business and are committed to making things right. 3. Address the specific concerns: Investigate the issues raised in the review, such as the tough, tasteless prime rib and congealed garlic mashed potatoes."
3533," A customer left us a 1-star review: 'i've been bringing the wife and kids here religiously 2 3 times a week since they opened for two reasons it's one of the only breakfast joints near troon where we live and the pancakes are great. over time we have made friends with the servers and they do a great job for us. we really liked this place and highly recommended it to all our friends until now. we have noticed a slip in food quality and a massive price increase. the owner has been making huge revenues off an already pricy breakfast menu and sometimes to many customers. apparently the greedy woman doesn't appreciate her customers she just printed a new menu and raised prices for an omelet to 13.00. hence a breakfast bill for us of 114.00. hope she buys something nice with that because this is the last time we ever come here. congratulations you just lost several thousand dollars in revenue from us as we easily spend more than 700.00 per month here now. 8000.00 plus annually nice job pencil that and this review into your bottom line. do you think your customers are idiots the cost of eggs, bread, pankakes, is almost nothing compared to the bill. fyi your food is good but not that great it's fricken breakfast and we had runny eggs and a messed up order today to go with our huge bill. we are immediately telling all our friends to boycott your business.' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i've been bringing the wife and kids here religiously 2 3 times a week since they opened for two reasons it's one of the only breakfast joints near troon where we live and the pancakes are great. over time we have made friends with the servers and they do a great job for us. we really liked this place and highly recommended it to all our friends until now. we have noticed a slip in food quality and a massive price increase. the owner has been making huge revenues off an already pricy breakfast menu and sometimes to many customers. apparently the greedy woman doesn't appreciate her customers she just printed a new menu and raised prices for an omelet to 13.00. hence a breakfast bill for us of 114.00. hope she buys something nice with that because this is the last time we ever come here. congratulations you just lost several thousand dollars in revenue from us as we easily spend more than 700.00 per month here now. 8000.00 plus annually nice job pencil that and this review into your bottom line. do you think your customers are idiots the cost of eggs, bread, pankakes, is almost nothing compared to the bill. fyi your food is good but not that great it's fricken breakfast and we had runny eggs and a messed up order today to go with our huge bill. we are immediately telling all our friends to boycott your business.' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Acknowledge the customer's concerns: Respond to the review by acknowledging their long-term patronage and expressing regret for the recent issues they've experienced. 2. Address the quality and pricing concerns: Explain any changes in food quality, such as sourcing new ingredients or adjusting recipes, and offer a temporary discount or loyalty program to offset the perceived price increase. 3. Improve communication: Address the overcrowding issue by implementing a reservation system or extending operating hours to accommodate more customers without compromising service quality."
4862," A customer left us a 1-star review: 'mr. sushi is not mr. sushi. at least, i would ask him to change his name because it's misleading. it makes me think that the mister is known for his great sushi, but that really isn't the case at all. i'm not really sure what mr. sushi is known for. n ni went to mr. sushi with a friend of mine, and found the prices extremely overpriced for the sushi. my friend got rainbow roll plain fish and i got the black dragon roll the unagi was a bit too cold . my friend also got some japchae, and it was really plain too. literally just glass noodles cooked in soy sauce and sesame oil. i was actually hoping to get some hamachi yellowtail instead, but they told me they didn't have it. how could they not have hamachi? n ni was disappointed and had to spend another ten minutes looking at the rest of their small selections of sushi. there were probably more non sushi items than sushi items in their menu am i still at mr. sushi? n ni wouldn't go back.' The customer feels confusion, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'mr. sushi is not mr. sushi. at least, i would ask him to change his name because it's misleading. it makes me think that the mister is known for his great sushi, but that really isn't the case at all. i'm not really sure what mr. sushi is known for. n ni went to mr. sushi with a friend of mine, and found the prices extremely overpriced for the sushi. my friend got rainbow roll plain fish and i got the black dragon roll the unagi was a bit too cold . my friend also got some japchae, and it was really plain too. literally just glass noodles cooked in soy sauce and sesame oil. i was actually hoping to get some hamachi yellowtail instead, but they told me they didn't have it. how could they not have hamachi? n ni was disappointed and had to spend another ten minutes looking at the rest of their small selections of sushi. there were probably more non sushi items than sushi items in their menu am i still at mr. sushi? n ni wouldn't go back.' The customer feels confusion, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Mr. Sushi, the following steps could be taken: 1. Clarify the restaurant's name and branding: Ensure that the name and branding of the restaurant do not create confusion for customers. This could involve updating the restaurant's name or providing clearer information about the restaurant's focus and offerings. 2. Address pricing concerns: Review the pricing of the menu items to ensure that they are competitive and offer good value for money. Consider offering specials or discounts to attract customers and address any perceived overpricing. 3. Improve food quality and consistency: Ensure that food is prepared to a high standard and that consistency is maintained across all dishes."
5765," A customer left us a 1-star review: 'i don't like this particular store at all... customer service gets an f ! love the products though, just wouldn't get my bath and body works fix at this location. rather go to another bath and body works.' The customer feels disapproval, annoyance, anger. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i don't like this particular store at all... customer service gets an f ! love the products though, just wouldn't get my bath and body works fix at this location. rather go to another bath and body works.' The customer feels disapproval, annoyance, anger. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at our store, we can focus on enhancing our customer service in the following ways: 1. Acknowledge the issue: Respond to the review by acknowledging the customer's disappointment with the service they received. Apologize for their negative experience and express our commitment to addressing their concerns. 2. Offer a solution: Suggest a specific action to make amends, such as offering a discount on their next purchase, a free product, or a personalized apology from a store manager."
3530," A customer left us a 1-star review: 'lame!!!!!!!!!!!!! this show is totally made for sheltered people were just saying the word sex in public is a thrill! i was really expecting something great from cirque du soleil but found myself totally disappointed. there was no wow factor to it. just some boobs here and there, a few dance moves, and one really cheesy male stripper who looked straight out of 1981! i would save your money unless you're one of the people i mentioned before and go to crazy horse in ny ny. i doesn't have great reviews on here, but trust me if you think zumanity is a bit lame, you'll love crazy horse. it doesn't show boobs just to show boobs because he he he thats a private part!!!! seriously save your money!!!!!!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'lame!!!!!!!!!!!!! this show is totally made for sheltered people were just saying the word sex in public is a thrill! i was really expecting something great from cirque du soleil but found myself totally disappointed. there was no wow factor to it. just some boobs here and there, a few dance moves, and one really cheesy male stripper who looked straight out of 1981! i would save your money unless you're one of the people i mentioned before and go to crazy horse in ny ny. i doesn't have great reviews on here, but trust me if you think zumanity is a bit lame, you'll love crazy horse. it doesn't show boobs just to show boobs because he he he thats a private part!!!! seriously save your money!!!!!!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Acknowledge their feedback: Respond to the review, acknowledging their disappointment and expressing our appreciation for their feedback. 2. Address their concerns: Address the specific issues they mentioned, such as the lack of a ""wow factor,"" the perceived focus on sexually explicit content, and the dated appearance of certain performers. 3. Offer a solution: Offer a solution, such as a complimentary ticket to a different Cirque du Soleil show that might better suit their tastes, or a discount for a future performance."
3981," A customer left us a 1-star review: 'a single star? you bet and that's only because these folks have something at at least resembles bagels, and they're overpriced at that. go to the bagel cafe, which has real ones.' The customer feels neutral, curiosity, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'a single star? you bet and that's only because these folks have something at at least resembles bagels, and they're overpriced at that. go to the bagel cafe, which has real ones.' The customer feels neutral, curiosity, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and potentially win them back, consider the following steps: 1. Acknowledge their feedback: Respond to the review, acknowledging their dissatisfaction with the price and their preference for a more authentic bagel experience. 2. Offer a solution: Provide an incentive, such as a discount or a free item, to encourage them to give your bagels another try. 3. Improve product quality: Investigate the possibility of sourcing higher-quality bagels or improving your current recipe to better meet the customer's expectations."
8169," A customer left us a 3-star review: 'not entirely sure what the big deal about golden corral is, but i guess it's a buffet with super low prices. i will say that it's good value for money...i mean, 10 and you can eat pretty much anything, including steak? yeah, even the old fat kid in me approves of this. n nthe quality of the food is slightly better than hometown buffet, and there definitely are more options. but for all the hubbub about the steak, i didn't think it was particularly impressive. guy cooking it doesn't even know how to cut it. in general though, the food is good for a buffet and i have no complaints. also not a fan of how they structured the steak line...it's pretty much right in the middle of the seafood section. can get confusing. n ni don't know if i'd come here again though...don't think i can stomach waiting an hour for any restaurant anymore.' The customer feels approval, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'not entirely sure what the big deal about golden corral is, but i guess it's a buffet with super low prices. i will say that it's good value for money...i mean, 10 and you can eat pretty much anything, including steak? yeah, even the old fat kid in me approves of this. n nthe quality of the food is slightly better than hometown buffet, and there definitely are more options. but for all the hubbub about the steak, i didn't think it was particularly impressive. guy cooking it doesn't even know how to cut it. in general though, the food is good for a buffet and i have no complaints. also not a fan of how they structured the steak line...it's pretty much right in the middle of the seafood section. can get confusing. n ni don't know if i'd come here again though...don't think i can stomach waiting an hour for any restaurant anymore.' The customer feels approval, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Golden Corral, consider the following suggestions: 1. Improve the quality and presentation of the steak, including proper cutting techniques. 2. Reorganize the steak and seafood sections to reduce confusion and improve the dining experience. 3. Reduce wait times to minimize the customer's frustration with waiting an hour for a table. 4. Offer a more diverse selection of high-quality food options to cater to a wider range of tastes. 5. Consider implementing a system to ensure that food is consistently fresh and hot throughout the buffet."
9392," A customer left us a 3-star review: 'i deducted one point for location and one point for service. i went with a friend for happy hour on a monday, and there were only 3 or 4 other people in the place, so we sat at the bar. we just had beers and a few appetizers the happy hour specials are a great deal , but the bartender wasn't as friendly or attentive as he certainly could have been, taking into account the empty bar. we shared a cheese plate and sweet spicy wings, both good, but there's a lot of good food in the valley and this place didn't make me feel like i want to go back.' The customer feels admiration, disappointment, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i deducted one point for location and one point for service. i went with a friend for happy hour on a monday, and there were only 3 or 4 other people in the place, so we sat at the bar. we just had beers and a few appetizers the happy hour specials are a great deal , but the bartender wasn't as friendly or attentive as he certainly could have been, taking into account the empty bar. we shared a cheese plate and sweet spicy wings, both good, but there's a lot of good food in the valley and this place didn't make me feel like i want to go back.' The customer feels admiration, disappointment, joy. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the service and ambiance, particularly during less busy hours. Here are some specific actions: 1. Train staff to be more friendly and attentive, even during slower periods. This will make customers feel valued and appreciated, regardless of the number of patrons. 2. Improve the atmosphere during off-peak hours. This could involve playing soft music, setting up comfortable seating arrangements, or providing engaging activities like board games or trivia nights. 3. Offer special promotions or incentives during slower times to attract more customers and create a more lively atmosphere."
7662," A customer left us a 3-star review: 'order more on the rare side for your steak as they cook more well done. i ordered a medium where it should've been pink in the center but it was basically well done throughout. still good but wish it was rarer. great service though!' The customer feels admiration, desire, optimism. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'order more on the rare side for your steak as they cook more well done. i ordered a medium where it should've been pink in the center but it was basically well done throughout. still good but wish it was rarer. great service though!' The customer feels admiration, desire, optimism. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on three key areas: 1. Cooking accuracy: Ensure that the steaks are cooked according to the customer's preference, specifically focusing on medium orders being cooked to a pink center. 2. Communication: Improve communication with the kitchen staff to ensure that the cook's understanding of the customer's preference is accurate. 3. Education: Provide clearer guidelines and training for the kitchen staff on the different levels of doneness for steaks, emphasizing the importance of accuracy in cooking to customer specifications."
7740," A customer left us a 3-star review: 'you take the good with the bad at essen haus. n nif you want a relatively authentic german gasthaus experience, this is probably the only option in madison. the food is pretty authentic german fare, if truly mediocre at best. the drinking is the real draw. if you stop here with some friends, order some boots and have a blast. n nthe lack of 4 or 5 stars is based solely on the fact that the other prevalent factor here is the general stench of urine, vomit, popcorn, and stale beer. no self respecting german would ever run a place that was not fully in ordnung. n nbut once you are drinking and have a few boots of spaten under your belt, you won't really give much of a damn.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'you take the good with the bad at essen haus. n nif you want a relatively authentic german gasthaus experience, this is probably the only option in madison. the food is pretty authentic german fare, if truly mediocre at best. the drinking is the real draw. if you stop here with some friends, order some boots and have a blast. n nthe lack of 4 or 5 stars is based solely on the fact that the other prevalent factor here is the general stench of urine, vomit, popcorn, and stale beer. no self respecting german would ever run a place that was not fully in ordnung. n nbut once you are drinking and have a few boots of spaten under your belt, you won't really give much of a damn.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Essen Haus, we can focus on the following areas: 1. Cleanliness: Address the issues of urine, vomit, popcorn, and stale beer odors. Regularly clean and sanitize the premises, especially high-traffic areas and restrooms. 2. Food Quality: Improve the food quality by enhancing the taste and presentation of dishes. Consider hiring a chef with expertise in German cuisine or offering staff training to ensure consistent, high-quality dishes. 3. Ambiance: Maintain a clean and inviting atmosphere that aligns with the authentic German gasthaus experience the customer appreciates."
1327," A customer left us a 2-star review: 'uhm i don't know why i come here. n ni think it's because i'm yearning for my filipino childhood. i usually hit this place up when i'm desperate for filipino spaghetti. you know, the sweet kind with the hotdogs. n ni usually get like the combo mixture whatever. like spaghetti and burger, or spaghetti with chicken or chicken with rice. i know, it's weird. n nbut the spaghetti is usually runny or watery with their sauce. the chicken? it's aight. i'd come back here only for the spaghetti. i mean, this is the only place in town where i know they have it somewhat decent.' The customer feels confusion, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'uhm i don't know why i come here. n ni think it's because i'm yearning for my filipino childhood. i usually hit this place up when i'm desperate for filipino spaghetti. you know, the sweet kind with the hotdogs. n ni usually get like the combo mixture whatever. like spaghetti and burger, or spaghetti with chicken or chicken with rice. i know, it's weird. n nbut the spaghetti is usually runny or watery with their sauce. the chicken? it's aight. i'd come back here only for the spaghetti. i mean, this is the only place in town where i know they have it somewhat decent.' The customer feels confusion, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Consistency: Ensure that the spaghetti dish is consistently cooked to the desired texture and flavor, with a thicker sauce to address the issue of it being runny or watery. 2. Menu Expansion: Offer a wider variety of Filipino dishes, especially those that complement the spaghetti, such as traditional side dishes or main courses. This may help the customer find more options they enjoy and reduce their reliance on the spaghetti dish."
4328," A customer left us a 1-star review: 'probably worst place i have ever stayed in. our bathroom light was out the entire time we had our room. the front desk staff was rude and snappy. overheard them speaking badly of other guests. the waitress at breakfast had her new born and husband in the booth next to us. she ignored us, while she was cradling her baby in her arms. we never got refills. the other few times, the waitress never came up to our table. i wondered if anyone actually worked there. we had flown in from chicago. that area seemed like a ghost town. on sundays all the shops are closed! while trying to use the pool, it took housekeeping an hour to bring over pool towels. the three times we went to pool. the bar was always empty and when we did visit it, the bartender was an hour late. if it hadn't been because of a wedding party, i probably would have looked elsewhere. there are no attractions close by, especially on foot. if you are from midwest buy bottled water! n nif you are just looking for an extremely soft bed where you would sink in. feel free to stay here.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'probably worst place i have ever stayed in. our bathroom light was out the entire time we had our room. the front desk staff was rude and snappy. overheard them speaking badly of other guests. the waitress at breakfast had her new born and husband in the booth next to us. she ignored us, while she was cradling her baby in her arms. we never got refills. the other few times, the waitress never came up to our table. i wondered if anyone actually worked there. we had flown in from chicago. that area seemed like a ghost town. on sundays all the shops are closed! while trying to use the pool, it took housekeeping an hour to bring over pool towels. the three times we went to pool. the bar was always empty and when we did visit it, the bartender was an hour late. if it hadn't been because of a wedding party, i probably would have looked elsewhere. there are no attractions close by, especially on foot. if you are from midwest buy bottled water! n nif you are just looking for an extremely soft bed where you would sink in. feel free to stay here.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we should focus on the following areas: 1. Maintenance: Ensure all facilities, particularly the bathroom, are well-maintained and functioning properly. 2. Staff Training: Train staff to be friendly, courteous, and professional at all times. Address any issues with rudeness or negativity towards guests. 3. Communication: Improve communication with guests, especially when there are issues like a broken light or slow service. Apologize for inconveniences and offer solutions promptly. 4. Amenities: Provide adequate amenities, such as pool towels, in a timely manner."
2186," A customer left us a 2-star review: 'this should be called the porn hotel. several of us were staying here for business. we came to the conclusion over lunch that this is less than desirable for a business traveller hotel, unless you are a porn producer. n nfirst the entire hotel is dark! have they heard of 100 watt bulbs! this is where ugly people go to screw. n nthe rooms have the bed in the middle of the room. this can be off putting to a business traveller. but it allows for dramatic 360 degree views of the action. did i mention that the room was dark!!! is makes it a challenge finding the bathroom in this goofy studio floor plan. the closet is also hidden for those pornos that want to have the rapist waiting in the closet motif. n ndid i mention the music. it is everywhere and loud! it makes it difficult to have a conversation. oh yeah and it sounds like a porn soundtrack. n nthere are a few suggestions for improvement n1. all of the bell men should get 70s porn staches n2. they need the bell men to wear dress shirts unbuttoned to the navel over day old wife beaters.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this should be called the porn hotel. several of us were staying here for business. we came to the conclusion over lunch that this is less than desirable for a business traveller hotel, unless you are a porn producer. n nfirst the entire hotel is dark! have they heard of 100 watt bulbs! this is where ugly people go to screw. n nthe rooms have the bed in the middle of the room. this can be off putting to a business traveller. but it allows for dramatic 360 degree views of the action. did i mention that the room was dark!!! is makes it a challenge finding the bathroom in this goofy studio floor plan. the closet is also hidden for those pornos that want to have the rapist waiting in the closet motif. n ndid i mention the music. it is everywhere and loud! it makes it difficult to have a conversation. oh yeah and it sounds like a porn soundtrack. n nthere are a few suggestions for improvement n1. all of the bell men should get 70s porn staches n2. they need the bell men to wear dress shirts unbuttoned to the navel over day old wife beaters.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can make the following changes: 1. Increase the lighting in the hotel, particularly in common areas and guest rooms, to create a more welcoming and business-friendly atmosphere. 2. Modify the room layout to better suit business travelers, with the bed against the wall and a more traditional floor plan. 3. Address the issue of loud music in the hotel by either reducing the volume or providing an option for guests to opt out of it. 4. Improve the hotel's overall cleanliness and maintenance to create a more professional and inviting environment."
4469," A customer left us a 1-star review: 'twice in the past month i have had purchased spoiled cheese and now a gallon of milk. while the manager has made good on his promise to reimburse me, it is quite distressing to go to the length of having to return to the store and purchase more items that are inferior. milk and cheese are not inexpensive items and for me to have to walk back to the store to be reimbursed, i have discovered after purchasing spoiled milk, i no longer want to shop at rollins. yes, i called again to let the manager know of the spoiled merchandise, and his response was, throw the milk away, come back to the store and i will buy you fresh milk. well, needless to say, while he may purchase 'fresh' milk for me, i again say, i am not returning to rollins ever again. i thought about buying some hamburger one time, but decided after we'd bought the cheese and found it to be quite funky, i looked at the thermometer in the meat section and discovered that the temperature was reading near the spoilage mark on it and changed my mind about purchasing meat or cheese from that section of the so called refrigerated section again. i refuse to pay the higher price for name brand cheese when i can go to a chain grocery store and get it on sale. i am very disappointed with my corner grocery store and am sad to say i will not return.' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'twice in the past month i have had purchased spoiled cheese and now a gallon of milk. while the manager has made good on his promise to reimburse me, it is quite distressing to go to the length of having to return to the store and purchase more items that are inferior. milk and cheese are not inexpensive items and for me to have to walk back to the store to be reimbursed, i have discovered after purchasing spoiled milk, i no longer want to shop at rollins. yes, i called again to let the manager know of the spoiled merchandise, and his response was, throw the milk away, come back to the store and i will buy you fresh milk. well, needless to say, while he may purchase 'fresh' milk for me, i again say, i am not returning to rollins ever again. i thought about buying some hamburger one time, but decided after we'd bought the cheese and found it to be quite funky, i looked at the thermometer in the meat section and discovered that the temperature was reading near the spoilage mark on it and changed my mind about purchasing meat or cheese from that section of the so called refrigerated section again. i refuse to pay the higher price for name brand cheese when i can go to a chain grocery store and get it on sale. i am very disappointed with my corner grocery store and am sad to say i will not return.' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Quality Control: Ensure that all perishable items, particularly milk and cheese, are stored and handled properly to prevent spoilage. This includes maintaining appropriate temperatures in the refrigerated section. 2. Communication: Improve communication with customers about the quality of their purchases. If an item is found to be spoiled, reach out to the customer directly to apologize and offer a solution, such as a replacement or refund, without requiring them to return to the store. 3. Empathy: Show empathy towards the customer's inconvenience and frustration."
5037," A customer left us a 1-star review: 'friendly staff, but horrible food. everything we tried tasted like it had been frozen, including the fries. for a college town it's amazing that they have no vegan options. the lemonade tasted like countryrtime powder. there were five of us and we were all very disappointed with our food.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'friendly staff, but horrible food. everything we tried tasted like it had been frozen, including the fries. for a college town it's amazing that they have no vegan options. the lemonade tasted like countryrtime powder. there were five of us and we were all very disappointed with our food.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? 1. Address the food quality issue: Investigate the cause of the frozen taste in the food, particularly the fries, and take necessary steps to improve the quality, such as adjusting cooking times or sourcing fresher ingredients. 2. Expand vegan options: Offer a variety of vegan dishes to cater to diverse dietary needs, especially in a college town where there may be a higher demand for such options. 3. Improve beverage quality: Ensure that all beverages, including lemonade, are freshly prepared and taste as expected. Consider using fresh lemons or high-quality lemonade mixes to improve the taste."
4828," A customer left us a 1-star review: 'horrible service, took a very long to get my nails done and after 3 days they already look horrible! spent 60 for a mani and pedi and could have done a better job myself for free.' The customer feels fear, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'horrible service, took a very long to get my nails done and after 3 days they already look horrible! spent 60 for a mani and pedi and could have done a better job myself for free.' The customer feels fear, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can take the following steps: 1. Acknowledge their feelings: Respond to the review by acknowledging their frustration and disappointment with the service they received. Apologize for the inconvenience and express empathy for their feelings. 2. Offer a solution: Offer a complimentary re-do of their mani and pedi, and assure them that we will take extra care to ensure a better experience this time. 3. Address the issue: Investigate the cause of the poor service and long wait times. This may involve retraining staff, improving scheduling, or upgrading equipment."
8519," A customer left us a 3-star review: 'i have driven by drago sisters on quite a few occasions but finally gave them a chance last week when we were passing by and my mom and i were craving a sweet. we swung by and the place was surprisingly packed for a weekday. we waited patiently in this very tiny bakery and were helped quickly. my mom and i decided to share a lemon bar and i got a chocolate truffle ball for my fella. n nthe lemon bar was nice and tart but the texture was a little chewier than i'm used so i'm not sure if it was a little stale or not. i enjoyed the flavor, but my mom was a little disappointed. i tried a little nibble of my fella's truffle and it was decent. the chocolate costing was a little too rich but i peeled that off and i enjoyed the inside. my fella wasn't enjoying his truffle at all so we traded halfway through and he seemed tk enjoy the lemon bar quite a bit. i'd be curious to try more of the treats here, but i'm not in a big rush to give them another try since nothing blew me away.' The customer feels joy, confusion, excitement. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i have driven by drago sisters on quite a few occasions but finally gave them a chance last week when we were passing by and my mom and i were craving a sweet. we swung by and the place was surprisingly packed for a weekday. we waited patiently in this very tiny bakery and were helped quickly. my mom and i decided to share a lemon bar and i got a chocolate truffle ball for my fella. n nthe lemon bar was nice and tart but the texture was a little chewier than i'm used so i'm not sure if it was a little stale or not. i enjoyed the flavor, but my mom was a little disappointed. i tried a little nibble of my fella's truffle and it was decent. the chocolate costing was a little too rich but i peeled that off and i enjoyed the inside. my fella wasn't enjoying his truffle at all so we traded halfway through and he seemed tk enjoy the lemon bar quite a bit. i'd be curious to try more of the treats here, but i'm not in a big rush to give them another try since nothing blew me away.' The customer feels joy, confusion, excitement. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following actions: 1. Quality control: Ensure that all baked goods are fresh and of consistent quality. This may involve improving storage methods or increasing the frequency of baking. 2. Staff training: Train staff to explain the unique characteristics of each baked good, such as the texture of the lemon bar, to help manage customer expectations. 3. Product variety: Offer a wider variety of treats to cater to different tastes and preferences, which may encourage the customer to return for more. 4. Feedback mechanism: Implement a feedback system to gather more detailed information about customer experiences, allowing for targeted improvements."
2334," A customer left us a 2-star review: 'despite the decent atmosphere and not too terrible location we get sat at one of the greasiest tables i've seen in a long time. we order appetizers and they come posthaste. good, but not worth 10 a plate good... then comes the pink prickly pear chicken poor execution at a great recipe. the goat cheese bruschetta was ok but slightly disappointing. if you want a 50 tab for a few drink appetizers and 1 entree i suggest you go somewhere else. oh and don't even think about giving them a bad yelp review, the owner will put a plaque on the wall for anyone that takes the time to write about how disappointing the food is. guy can't take a hint.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'despite the decent atmosphere and not too terrible location we get sat at one of the greasiest tables i've seen in a long time. we order appetizers and they come posthaste. good, but not worth 10 a plate good... then comes the pink prickly pear chicken poor execution at a great recipe. the goat cheese bruschetta was ok but slightly disappointing. if you want a 50 tab for a few drink appetizers and 1 entree i suggest you go somewhere else. oh and don't even think about giving them a bad yelp review, the owner will put a plaque on the wall for anyone that takes the time to write about how disappointing the food is. guy can't take a hint.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Cleanliness: Address the issue of the dirty table by ensuring all tables are cleaned thoroughly before seating customers. 2. Food Quality: Improve the execution of dishes, particularly the pink prickly pear chicken, to meet customer expectations. 3. Portion Sizes and Pricing: Review the pricing of appetizers and entrees to ensure they are competitive and offer good value for money. 4. Communication: Address the customer's concern about the owner's response to negative reviews. Acknowledge their feedback and assure them that their opinions are valued and will be taken into consideration."
5090," A customer left us a 1-star review: 'horrible experience! nno customer service nempty pans nfood was discussing, even the jello and ice cream, couldn't get those right. i live right across the street and i'll never go there again, don't recommend it to anyone.' The customer feels fear, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'horrible experience! nno customer service nempty pans nfood was discussing, even the jello and ice cream, couldn't get those right. i live right across the street and i'll never go there again, don't recommend it to anyone.' The customer feels fear, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? 1. Enhance Customer Service: Train staff to provide prompt, courteous, and effective assistance. Address customer concerns immediately and with empathy. 2. Quality Control: Ensure the quality of the food served, especially for simple items like jello and ice cream. Regularly inspect and maintain kitchen equipment to prevent empty pans. 3. Follow-up: Reach out to the customer to apologize for their negative experience and offer a solution, such as a complimentary meal or discount on their next visit. 4. Proximity: Acknowledge that the customer lives nearby and emphasize the convenience of your establishment. Offer incentives for repeat visits to build a loyal customer base."
3260," A customer left us a 2-star review: 'terrible service and snotty people! the food is average but for some reason madison people go crazy for it. their cheese curds are supposed to be the best but maybe people are only saying that because the rest of the menu is nothing to write home about.' The customer feels annoyance, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'terrible service and snotty people! the food is average but for some reason madison people go crazy for it. their cheese curds are supposed to be the best but maybe people are only saying that because the rest of the menu is nothing to write home about.' The customer feels annoyance, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address the issues raised in the review, we can take the following steps: 1. Acknowledge the customer's feedback: Respond to the review by acknowledging their disappointment with the service and expressing empathy for their experience. 2. Offer a sincere apology: Apologize for the poor service they received and assure them that we value their feedback and are committed to making improvements. 3. Address the specific concerns: Address the specific issues mentioned in the review, such as the service and attitude of the staff. Offer a solution, such as offering a complimentary meal or a discount on their next visit to make up for the poor experience."
2750," A customer left us a 2-star review: 'hi all, n ni just went there yesterday for a late supper after 8pm on wednesday obviously not during the rush after a lot of positive reviews from friends. and what a deception ! nbread was good but cold... nwe actually had to wait over 45 min for the first plate. nevery dishes had no balance i couldn't taste my duck covered by the leek , everything was very very salty i got 4 5 glass of water with my wine . n noverall, a very poor experience for a 40 per person supper with a lot of expectations deceived, although waiters seems welcoming. n ndefinetly not recommended.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'hi all, n ni just went there yesterday for a late supper after 8pm on wednesday obviously not during the rush after a lot of positive reviews from friends. and what a deception ! nbread was good but cold... nwe actually had to wait over 45 min for the first plate. nevery dishes had no balance i couldn't taste my duck covered by the leek , everything was very very salty i got 4 5 glass of water with my wine . n noverall, a very poor experience for a 40 per person supper with a lot of expectations deceived, although waiters seems welcoming. n ndefinetly not recommended.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve service speed during off-peak hours: The customer waited over 45 minutes for the first plate, which is a long wait. We can ensure that service is prompt during off-peak hours to meet customer expectations. 2. Balance flavors in dishes: The customer felt that the duck was covered by leek and everything was too salty. We can work on balancing flavors in our dishes to ensure they are enjoyable for all palates. 3. Train staff on proper table setting: The customer mentioned that dishes had no balance. This could be due to improper table setting."
5669," A customer left us a 1-star review: 'oh, pong pong, how far you have fallen... n ni started ordering take out from pong pong about 8 years ago then the food was of great quality, the best chinese take out in the area. these days the quality is pretty lousy. i just picked up some take out a few days ago and sad to say, i won't be coming back again. n nit feels like the owners have given up. the interior has gotten dirtier with each visit. seriously, if you stop in take a peep at your surroundings the caller id box and phone on the counter, the register, the handles on the beverage cooler, etc., they are all covered in black grime. the people who touch this grime also handle your food. the quality of the ingredients and the preparation of those ingredients has taken a major slide as well. it seemed that several years ago, those doing the cooking had a sense of pride in their work, which resulted finesse in dishes that's unusual for typical chinese american fare. you could tell subtle differences in preparation from one cook to the next...one would do the egg rolls a little peppery and spicy, the other would do them more vibrant and acidic. now it's all bland mush. n nif you're looking for decent chinese in the area, try golden rice express, my corner or any of the other offerings. none are as good as pong pong once was, but all are better than pong pong of the present. n ni hate to give what was once a beloved staple such a poor review, but that's the way the fortune cookie crumbles.' The customer feels sadness, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'oh, pong pong, how far you have fallen... n ni started ordering take out from pong pong about 8 years ago then the food was of great quality, the best chinese take out in the area. these days the quality is pretty lousy. i just picked up some take out a few days ago and sad to say, i won't be coming back again. n nit feels like the owners have given up. the interior has gotten dirtier with each visit. seriously, if you stop in take a peep at your surroundings the caller id box and phone on the counter, the register, the handles on the beverage cooler, etc., they are all covered in black grime. the people who touch this grime also handle your food. the quality of the ingredients and the preparation of those ingredients has taken a major slide as well. it seemed that several years ago, those doing the cooking had a sense of pride in their work, which resulted finesse in dishes that's unusual for typical chinese american fare. you could tell subtle differences in preparation from one cook to the next...one would do the egg rolls a little peppery and spicy, the other would do them more vibrant and acidic. now it's all bland mush. n nif you're looking for decent chinese in the area, try golden rice express, my corner or any of the other offerings. none are as good as pong pong once was, but all are better than pong pong of the present. n ni hate to give what was once a beloved staple such a poor review, but that's the way the fortune cookie crumbles.' The customer feels sadness, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can take the following steps: 1. Cleanliness: Immediately address the cleanliness issues mentioned in the review. This includes cleaning the interior, caller ID box, phone, register, and beverage cooler handles. Regular cleaning and maintenance should be a priority to ensure a safe and hygienic environment for customers. 2. Food Quality: Review the quality of ingredients and cooking techniques used in the kitchen. Consider hiring a professional chef or consulting with a food expert to improve the taste, presentation, and consistency of dishes."
8966," A customer left us a 3-star review: 'i accompanied four people to the studio b buffet for dinner on a monday night. the line was amazingly long we waited about an hour to get in. when we finally got inside we were seated near huge glass windows that showed us the night view of the strip very pretty! n nthere is a large international selection of foods at the buffet, and most of the fare tasted fine. nothing was spectacular, and nothing was horrible. the deserts looked and tasted like the standard array you get at the casinos buffets. the meal came to about 100 for the five of us. n nthe casino itself is nicely designed, although casinos tend to all look alike. the one thing that made this casino a little different was the self service beverage station. instead of waiting for a scantily clad woman to bring you your drink, those who prefer non alcoholic beverages can service themselves. unfortunately, patrons can be slobs, so the station was sloppy. too bad people have to ruin a good thing. n nmy opinion of m is that it is nice looking and offers a nice off strip place for locals to visit. i wouldn't want to stay there if i were visiting vegas because i'd rather be on the strip where all the action is, but if you want to be away from the strip and still have the casino experience, this would do. as for the buffet, though i liked it, it is not worth more than 15 minutes in line.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i accompanied four people to the studio b buffet for dinner on a monday night. the line was amazingly long we waited about an hour to get in. when we finally got inside we were seated near huge glass windows that showed us the night view of the strip very pretty! n nthere is a large international selection of foods at the buffet, and most of the fare tasted fine. nothing was spectacular, and nothing was horrible. the deserts looked and tasted like the standard array you get at the casinos buffets. the meal came to about 100 for the five of us. n nthe casino itself is nicely designed, although casinos tend to all look alike. the one thing that made this casino a little different was the self service beverage station. instead of waiting for a scantily clad woman to bring you your drink, those who prefer non alcoholic beverages can service themselves. unfortunately, patrons can be slobs, so the station was sloppy. too bad people have to ruin a good thing. n nmy opinion of m is that it is nice looking and offers a nice off strip place for locals to visit. i wouldn't want to stay there if i were visiting vegas because i'd rather be on the strip where all the action is, but if you want to be away from the strip and still have the casino experience, this would do. as for the buffet, though i liked it, it is not worth more than 15 minutes in line.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on the following areas: 1. Reduce wait times at the buffet: This could be achieved by increasing staff during peak hours, optimizing the seating arrangement, or offering online reservations. 2. Maintain cleanliness, especially at the self-service beverage station: Regular cleaning and monitoring of the station can help ensure it remains clean and presentable. 3. Enhance the food variety and quality: While the customer found the food to be fine, offering more unique or higher-quality dishes could improve their overall experience."
4463," A customer left us a 1-star review: 'i went to big earl's yesterday because, unfortunately, bryan's bbq across the street was closed. my daughter ordered the kid's meal chicken fingers with fries and a drink. i ordered the kid's meal grilled cheese with sweet potato fries and a drink. n nthe girl behind the counter is very friendly, yes. but that doesn't change the fact that they use styrofoam cups step it up for the environment! , or that the sweet potato fries were dry and stale, or that the grilled cheese had maybe one slice of cheese for the whole sandwich and was a bit burned. n nmy daughter could not eat because she was so appalled at all the different types of flies crawling on the windows inside . she is 8 years old, and said mom, this place is disgusting. they don't even clean the floors, and there are crumbs inbetween the seats here . i think that says it all when a child can see how filthy a place is. one fly landed on her little cup of ketchup...on the ketchup. shuddering at the memory . n nfor me to like a place, it has to be free of insects crawling inches from my food, or even on my food. i have had better fries at fast food joints, which is sad. and, furthermore, my daughter refuses to go back. n nnot good.' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i went to big earl's yesterday because, unfortunately, bryan's bbq across the street was closed. my daughter ordered the kid's meal chicken fingers with fries and a drink. i ordered the kid's meal grilled cheese with sweet potato fries and a drink. n nthe girl behind the counter is very friendly, yes. but that doesn't change the fact that they use styrofoam cups step it up for the environment! , or that the sweet potato fries were dry and stale, or that the grilled cheese had maybe one slice of cheese for the whole sandwich and was a bit burned. n nmy daughter could not eat because she was so appalled at all the different types of flies crawling on the windows inside . she is 8 years old, and said mom, this place is disgusting. they don't even clean the floors, and there are crumbs inbetween the seats here . i think that says it all when a child can see how filthy a place is. one fly landed on her little cup of ketchup...on the ketchup. shuddering at the memory . n nfor me to like a place, it has to be free of insects crawling inches from my food, or even on my food. i have had better fries at fast food joints, which is sad. and, furthermore, my daughter refuses to go back. n nnot good.' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Environmental Consciousness: Replace styrofoam cups with eco-friendly alternatives to show our commitment to the environment. 2. Food Quality: Enhance the quality of our food, particularly the kid's meals. Ensure that the chicken fingers are crispy, the sweet potato fries are properly cooked and seasoned, the grilled cheese has adequate cheese and is not burned, and the drinks are served in a clean condition. 3. Cleanliness: Improve the cleanliness of the restaurant, focusing on areas visible to customers, such as windows, floors, and seating areas."
4627," A customer left us a 1-star review: 'my family of four went in for breakfast. this is a very small but cute establishment. there was only one open table that was able to seat six and they wouldn't seat us. the hostess wanted to leave the table open just in case a larger party came in , rather than seating the customers they already had. they wanted us to wait at the front for a smaller table to open up. once we convinced her to let us have the table the hostess was extremely rude and told us with a really sarcastic tone of voice that she would get our server. we ended up leaving before she came back because the customer service was just so bad. i would not recommend if you're looking for friendly service.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'my family of four went in for breakfast. this is a very small but cute establishment. there was only one open table that was able to seat six and they wouldn't seat us. the hostess wanted to leave the table open just in case a larger party came in , rather than seating the customers they already had. they wanted us to wait at the front for a smaller table to open up. once we convinced her to let us have the table the hostess was extremely rude and told us with a really sarcastic tone of voice that she would get our server. we ended up leaving before she came back because the customer service was just so bad. i would not recommend if you're looking for friendly service.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, consider the following steps: 1. Apologize for the inconvenience: Acknowledge the customer's frustration and apologize for the poor service they received. 2. Address the seating issue: Explain the seating policy to customers in advance, ensuring they understand that larger parties may be prioritized over smaller ones. Offer alternative solutions, such as waiting for a smaller table to become available or suggesting another nearby establishment if wait times are expected to be long. 3. Train staff on customer service: Provide training to staff on maintaining a friendly and professional demeanor, especially when dealing with difficult situations."
8682," A customer left us a 3-star review: 'despite my best efforts, i like taco bell. n nyeah, i've heard the rumors. the d grade meat, the cockroach stories. i'm skeptical of all of them, but moreso because i don't want to believe them. n ni acknowledge that tb is not even remotely close to what is classically considered healthy. but what about health of mind and spirit? what can deliver that better than deep fried cheesy goodness of taco bell? n nnot buying it? it was worth a shot. n nhere's my point i actually believe that the deciders yeah, i said it or head chefs that create and select the temporary specialty items for taco bell have something going on. the double decker taco? the cheesy gordita crunch? the supreme chalupa??? these were all creative and tasty pieces of america's culinary history. in the gross, fast food section.' The customer feels confusion, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'despite my best efforts, i like taco bell. n nyeah, i've heard the rumors. the d grade meat, the cockroach stories. i'm skeptical of all of them, but moreso because i don't want to believe them. n ni acknowledge that tb is not even remotely close to what is classically considered healthy. but what about health of mind and spirit? what can deliver that better than deep fried cheesy goodness of taco bell? n nnot buying it? it was worth a shot. n nhere's my point i actually believe that the deciders yeah, i said it or head chefs that create and select the temporary specialty items for taco bell have something going on. the double decker taco? the cheesy gordita crunch? the supreme chalupa??? these were all creative and tasty pieces of america's culinary history. in the gross, fast food section.' The customer feels confusion, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on the following areas: 1. Clarify Nutritional Information: The customer mentions a concern about Taco Bell not being healthy. Providing clear and accessible nutritional information could help address this concern. This could include calorie counts, macronutrient breakdowns, and information about specific ingredients. 2. Highlight Healthier Options: While the customer appreciates the creative and tasty items, they also express a desire for healthier options. Offering a wider variety of healthier choices could cater to this preference. This could include more salads, grilled items, or customizable options that allow customers to make healthier choices."
6531," A customer left us a 1-star review: 'don't get me wrong, i love qt and never before had complaints but i felt i had to share and the one star is based on this episode alone. ni stopped at this location today to fill up my car and went inside to get a drink. while i was next to the qt kitchen counter i noticed one of the employees making a shake for a customer. as soon as he had finished, he took some of the left over shake from the spindle with his finger, put it in his mouth, and then continued to make other orders without washing his hands or the appliances. ni can say without hesitation that i will not be ordering anything from their kitchen anytime soon and hope this was an isolated incident..' The customer feels love, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'don't get me wrong, i love qt and never before had complaints but i felt i had to share and the one star is based on this episode alone. ni stopped at this location today to fill up my car and went inside to get a drink. while i was next to the qt kitchen counter i noticed one of the employees making a shake for a customer. as soon as he had finished, he took some of the left over shake from the spindle with his finger, put it in his mouth, and then continued to make other orders without washing his hands or the appliances. ni can say without hesitation that i will not be ordering anything from their kitchen anytime soon and hope this was an isolated incident..' The customer feels love, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concern, we can take the following steps: 1. Acknowledge the concern: Respond to the review by acknowledging the customer's concern about the employee's hygiene practices in the kitchen. 2. Apologize and express empathy: Apologize for the incident and express empathy for the customer's experience. 3. Investigate the incident: Conduct an internal investigation to determine if the incident occurred as described and take appropriate action if necessary."
8662," A customer left us a 3-star review: 'frankly, i was starving when i ate here so it was amazing in my book. looking back, the pizza is pretty flimsy. i did get a sweet lunch deal of a salad which was good , slice of pizza, and a drink for 5.50. overall, not horrible but not awesome.' The customer feels admiration, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'frankly, i was starving when i ate here so it was amazing in my book. looking back, the pizza is pretty flimsy. i did get a sweet lunch deal of a salad which was good , slice of pizza, and a drink for 5.50. overall, not horrible but not awesome.' The customer feels admiration, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on enhancing the pizza quality and sturdiness, ensuring it can hold up to a hungry appetite. Additionally, we could consider offering more variety in our pizza options to cater to diverse tastes. Lastly, maintaining consistent portion sizes, especially in value meals like the one mentioned, would help maintain customer satisfaction."
6414," A customer left us a 1-star review: 'fun music and lots of people. me and a friend were just talking to a security guard and a girl who didn't like my friend threw a drink at her and kicked her in the back. when we said are you gonna do anything ??? he said i believe that was an accident.... left right after, i'm insulted and will never go here for lunch or a night out ever again.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'fun music and lots of people. me and a friend were just talking to a security guard and a girl who didn't like my friend threw a drink at her and kicked her in the back. when we said are you gonna do anything ??? he said i believe that was an accident.... left right after, i'm insulted and will never go here for lunch or a night out ever again.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the incident: Acknowledge the customer's negative experience and express sincere regret for the unfortunate event that occurred. 2. Investigate the incident: Look into the details of the incident, speak with the staff involved, and gather evidence to understand what happened. 3. Address the staff involved: If the staff members were at fault, provide appropriate training to ensure they understand the importance of maintaining a safe and respectful environment for all customers. 4. Offer compensation: Offer a gesture of goodwill, such as a complimentary meal or event ticket, to make up for the poor experience."
7658," A customer left us a 3-star review: 'messed up my order last time they said they were aware of it before leaving the store to deliver delivered it anyway. wtf? lol. they kept my tip. mostly on time though.' The customer feels amusement, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'messed up my order last time they said they were aware of it before leaving the store to deliver delivered it anyway. wtf? lol. they kept my tip. mostly on time though.' The customer feels amusement, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the mistake: Apologize for the error in the order and express regret for any inconvenience caused. 2. Address the issue: Explain the steps we are taking to prevent such errors from happening in the future, such as improving communication with the team, implementing a double-check system, or providing additional training. 3. Offer a solution: Offer a compensation for the inconvenience, such as a discount on their next order, a refund for the affected items, or a replacement of the order."
1588," A customer left us a 2-star review: 'one word ew!! the only reason it gets 2 stars is because i'm sure it was just a bad room. upon arriving, check in was quick. got to our room and as i walk into the bathroom to go pee, i notice the ground is dirty. whatever, i always wear sandals anyways. open the lid and there are a couple pieces of unknown hair! i really hope they weren't pubes but i didn't look at them close enough. gross. do they not clean the bathroom? also, the tissue box was disgusting. as for the gambling, these dealer we had was very monotonous. i did not enjoy her at all and i'm glad my boyfriend only played a couple hands even though he lost 100. i understand this is downtown and most of the hotels aren't that great but come on, learn how to clean a bathroom!!' The customer feels disgust, annoyance, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'one word ew!! the only reason it gets 2 stars is because i'm sure it was just a bad room. upon arriving, check in was quick. got to our room and as i walk into the bathroom to go pee, i notice the ground is dirty. whatever, i always wear sandals anyways. open the lid and there are a couple pieces of unknown hair! i really hope they weren't pubes but i didn't look at them close enough. gross. do they not clean the bathroom? also, the tissue box was disgusting. as for the gambling, these dealer we had was very monotonous. i did not enjoy her at all and i'm glad my boyfriend only played a couple hands even though he lost 100. i understand this is downtown and most of the hotels aren't that great but come on, learn how to clean a bathroom!!' The customer feels disgust, annoyance, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, the following steps can be taken: 1. Cleanliness: Enhance bathroom cleaning procedures, paying particular attention to the areas mentioned (ground, toilet, and tissue box). Regular inspections and maintenance can help ensure a clean and hygienic environment. 2. Staff Training: Provide additional training for housekeeping staff on proper cleaning techniques and procedures, emphasizing the importance of cleanliness and attention to detail. 3. Gambling Experience: Offer a more diverse selection of dealers, ensuring a variety of personalities and styles to cater to different customer preferences."
1264," A customer left us a 2-star review: 'meh. there's so much better food and service out there in phoenix scottsdale. we tried this place again, only to be disappointed by the small portions and very poor service. our third time here was not a charm!' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'meh. there's so much better food and service out there in phoenix scottsdale. we tried this place again, only to be disappointed by the small portions and very poor service. our third time here was not a charm!' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve Food Quality: Enhance the taste, presentation, and variety of our dishes to meet or exceed the customer's expectations. 2. Increase Portion Sizes: Address the concern about small portions by offering larger servings or providing more value for the price. 3. Enhance Service Quality: Train our staff to provide friendly, attentive, and efficient service. This includes greeting customers promptly, addressing their needs promptly, and resolving any issues that may arise during their visit."
6651," A customer left us a 1-star review: 'my daughter and i ate there about 2 weeks ago and dined in. we just had our food served to us and all of a sudden heard this clipping noise. i turned and looked back from the both we were sitting at and to my surprise the woman working who i believe is manager or owner was standing by the soda machine just clipping her nails and they were flying everywhere. i was beyond appalled and went to the register to complain, at first she tried to hide the clippers but had known i had already saw them so she told the cashier to give us our money back. the scary thought is, if thats what they are doing in the the front, what goes on in the back. gross.....we will never eat there again!!!' The customer feels surprise, neutral, fear. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'my daughter and i ate there about 2 weeks ago and dined in. we just had our food served to us and all of a sudden heard this clipping noise. i turned and looked back from the both we were sitting at and to my surprise the woman working who i believe is manager or owner was standing by the soda machine just clipping her nails and they were flying everywhere. i was beyond appalled and went to the register to complain, at first she tried to hide the clippers but had known i had already saw them so she told the cashier to give us our money back. the scary thought is, if thats what they are doing in the the front, what goes on in the back. gross.....we will never eat there again!!!' The customer feels surprise, neutral, fear. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, the following steps can be taken: 1. Apologize sincerely for the incident and acknowledge the customer's feelings. 2. Assure the customer that this behavior is not tolerated and will be addressed with the employee involved. 3. Implement a clear policy that prohibits personal grooming activities during work hours, especially in customer-facing areas. 4. Offer a complimentary meal or other gesture of goodwill to make amends for the poor experience. 5. Follow up with the customer to ensure their satisfaction with the resolution and to invite them to return for another dining experience."
5084," A customer left us a 1-star review: 'i purchased a groupon deal for this company. i was not very happy with the product i received. i purchased 2 large order of shrimp. first the shrimp smelled which i thought was unusual. then i thought it was just me and tried to get rid of the smell by rinsing in lemon juice. this helped, but i should have known to just return the product because i believe it made my husband sick. i will no longer go to this establishment. the prices were expensive considering the quality of the product.' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i purchased a groupon deal for this company. i was not very happy with the product i received. i purchased 2 large order of shrimp. first the shrimp smelled which i thought was unusual. then i thought it was just me and tried to get rid of the smell by rinsing in lemon juice. this helped, but i should have known to just return the product because i believe it made my husband sick. i will no longer go to this establishment. the prices were expensive considering the quality of the product.' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the review by acknowledging the customer's concerns about the quality of the shrimp and the subsequent illness of their husband. 2. Offer a solution: Offer a sincere apology and suggest a solution, such as a refund or replacement of the order, to make it right. 3. Address the quality concerns: Investigate the quality issue with the shrimp and take steps to ensure that similar issues do not occur in the future, such as improving storage and handling practices."
4702," A customer left us a 1-star review: 'der letzte einkauf ist schon ein paar tage her, aber der bericht gilt immer noch. nich sage nur billig aber nicht preiswert. meiner erfahrung nach sind die angebotenen produkte leider qualitativ grenzwertig und den gezahlten preis nicht wert. wer hier billig kauft, kauft zweimal. ndie auswahl ist auch nicht so gut wie beim mitbewerb und der service ist nicht so toll. es gibt leider zuwenig personal und die kompetenz l u00e4sst zu w u00fcnschen u00fcber. nauf meiner liste der baum u00e4rkte in die ich gehen w u00fcrde, steht dieser ganz weit unten.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'der letzte einkauf ist schon ein paar tage her, aber der bericht gilt immer noch. nich sage nur billig aber nicht preiswert. meiner erfahrung nach sind die angebotenen produkte leider qualitativ grenzwertig und den gezahlten preis nicht wert. wer hier billig kauft, kauft zweimal. ndie auswahl ist auch nicht so gut wie beim mitbewerb und der service ist nicht so toll. es gibt leider zuwenig personal und die kompetenz l u00e4sst zu w u00fcnschen u00fcber. nauf meiner liste der baum u00e4rkte in die ich gehen w u00fcrde, steht dieser ganz weit unten.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality of Products: Address the concerns about the quality of the products by ensuring that they meet the promised standards. This could involve improving the sourcing process, enhancing product testing, or providing clearer product descriptions. 2. Pricing: While the customer mentions the prices are low, they also feel that the products are not worth the price. We could consider offering better value for money by either improving the quality of the products or reducing the prices. 3. Selection: The customer suggests that the product selection is not as good as the competition."
6903," A customer left us a 3-star review: 'the good our waitress was absolutely stellar. very friendly, knowledgeable and fast. the decor is interesting and unique with a nice open layout. n nthe bad they were out of one of the cheeses and two of the beers that i wanted to order, that's just unacceptable. the band playing was a pretty weak cover band and they had the levels up so high that conversation was impossible. n nthe ugly it's in scottsdale so many of the patrons are of your typical douchebag variety. n ni will come back and try a regular meal sometime but i'm not in a rush based on this experience.' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'the good our waitress was absolutely stellar. very friendly, knowledgeable and fast. the decor is interesting and unique with a nice open layout. n nthe bad they were out of one of the cheeses and two of the beers that i wanted to order, that's just unacceptable. the band playing was a pretty weak cover band and they had the levels up so high that conversation was impossible. n nthe ugly it's in scottsdale so many of the patrons are of your typical douchebag variety. n ni will come back and try a regular meal sometime but i'm not in a rush based on this experience.' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Inventory Management: Ensure that we have a diverse and sufficient stock of food items and beverages to meet customer preferences. 2. Live Music: Adjust the volume levels of live music performances to maintain a comfortable conversation level. Consider hiring a more talented or diverse range of bands to cater to a broader audience. 3. Patron Behavior: Encourage a welcoming and inclusive environment that discourages inappropriate behavior. This may involve staff training or enforcing a code of conduct."
9956," A customer left us a 3-star review: 'portions are very generous..however...the maggiano's chef should go visit cheesecake factory and learn how to make chicken piccata...maggiano's chicken piccata doesn't compare to cheesecake factory's not even a close second n nlunch was priced high imo' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'portions are very generous..however...the maggiano's chef should go visit cheesecake factory and learn how to make chicken piccata...maggiano's chicken piccata doesn't compare to cheesecake factory's not even a close second n nlunch was priced high imo' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on three key areas: 1. Quality of Chicken Piccata: The customer suggests that the Cheesecake Factory's chicken piccata is superior. To address this, we could consider improving the recipe or training for our chefs to ensure the dish meets customer expectations. 2. Price: The customer felt the lunch was priced high. While we may not be able to lower prices, we can emphasize the quality and value of our meals, perhaps by offering specials or promotions. 3. Comparison to Other Restaurants: The customer compared our restaurant to another."
3519," A customer left us a 1-star review: 'i used to come to this location for all my shipping, and fax needs. today, i went in to copy a paper, and the guy i'm guessing the owner was absolutely rude when i had asked him to help me. walking over rolling eyes, asking rude questions and all. i never thought i would experience such a horrible experience from this business.' The customer feels annoyance, fear, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i used to come to this location for all my shipping, and fax needs. today, i went in to copy a paper, and the guy i'm guessing the owner was absolutely rude when i had asked him to help me. walking over rolling eyes, asking rude questions and all. i never thought i would experience such a horrible experience from this business.' The customer feels annoyance, fear, disgust. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize: Acknowledge the customer's negative experience and express sincere regret for their encounter with our staff member. 2. Address the issue: Investigate the situation and take appropriate action to address the behavior exhibited by the staff member. This may include additional training, coaching, or disciplinary action. 3. Offer a solution: Offer the customer a way to make up for their poor experience, such as a complimentary service or a discount on future purchases. 4. Improve communication skills: Train staff members on effective communication techniques, including active listening, empathy, and patience."
7302," A customer left us a 3-star review: 'food is not the best but was okay. we ordered rice bowl with steak and they didn't mention about the extra cost for steak meat. they don't give you a lot of fries so the extra 2.99 was not worth it. i feel like i paid more for drinks then fires.' The customer feels disapproval, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'food is not the best but was okay. we ordered rice bowl with steak and they didn't mention about the extra cost for steak meat. they don't give you a lot of fries so the extra 2.99 was not worth it. i feel like i paid more for drinks then fires.' The customer feels disapproval, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Acknowledge the review: Respond to the review, thank the customer for their feedback, and express your appreciation for their patronage. 2. Address the issue with the rice bowl: Clarify the pricing for the rice bowl with steak, ensuring that it is clearly stated on the menu or communicated during the ordering process. 3. Improve the portion size of fries: Increase the amount of fries served with the rice bowl to make the additional cost more worthwhile for the customer. 4. Review drink pricing: Examine the pricing of drinks to ensure they are competitive and offer value to customers."
2773," A customer left us a 2-star review: 'the food was ok. there was nothing spectacular about it. i had the hot link sandwich and it was pretty dry. the only thing that saved it was a hint of bbq sauce and the onion straws. i also got mac n cheese and it was bland and didn't even really have a cheese taste. it would probably taste better if they used some cheddar in it.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the food was ok. there was nothing spectacular about it. i had the hot link sandwich and it was pretty dry. the only thing that saved it was a hint of bbq sauce and the onion straws. i also got mac n cheese and it was bland and didn't even really have a cheese taste. it would probably taste better if they used some cheddar in it.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Enhance the preparation of the Hot Link Sandwich: Ensure the links are properly cooked and retain moisture, possibly by adjusting the cooking method or adding a sauce or marinade before cooking. 2. Improve the Mac n Cheese: Use a blend of cheeses, particularly cheddar, to enhance the flavor and cheese taste. Consider adjusting the seasoning to make it more flavorful. 3. Provide options for customization: Offer customers the ability to customize their orders, such as adding sauces or adjusting the level of spiciness, to cater to individual preferences."
4102," A customer left us a 1-star review: '...and they just charged us again. ndo not do business with this company, they can not be trusted. no integrity. nafter repeated contact with them, and a 'well you canceled the day before the fee cycle' last month, and a 'this is a cancellation fee' that we paid last month, i find that we are again charged a monthly fee. this is just plain fraudulent. now we have to contact our bank to report this as a fraudulent charge and report smart gym as a disreputable business. nall of this ordeal for the last few months, just to cancel a membership to this gym. a gym that i have never even set foot in wife signed me up . ni can't comment about the quality of the training or the equipment, but even if that is all top of the line, what good is any of it if they have no integrity and can't be trusted with your account information? n nwe have been repeatedly and intentionally deceived, and i find that unacceptable.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: '...and they just charged us again. ndo not do business with this company, they can not be trusted. no integrity. nafter repeated contact with them, and a 'well you canceled the day before the fee cycle' last month, and a 'this is a cancellation fee' that we paid last month, i find that we are again charged a monthly fee. this is just plain fraudulent. now we have to contact our bank to report this as a fraudulent charge and report smart gym as a disreputable business. nall of this ordeal for the last few months, just to cancel a membership to this gym. a gym that i have never even set foot in wife signed me up . ni can't comment about the quality of the training or the equipment, but even if that is all top of the line, what good is any of it if they have no integrity and can't be trusted with your account information? n nwe have been repeatedly and intentionally deceived, and i find that unacceptable.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond promptly to the review, acknowledging the customer's frustration and apologizing for the inconvenience they've experienced. 2. Investigate the issue: Look into the reasons for the repeated charges, and address any discrepancies or errors in the billing process. 3. Offer a solution: Offer a genuine and fair resolution to the issue, such as refunding the disputed charges, waiving any cancellation fees, and ensuring that the customer is not charged again in the future."
4860," A customer left us a 1-star review: 'underwhelmed by my daytime visit for food the location is lit like a nightclub 24 7, even at 11am on a sunday when all i wanted was to satisfy a killer wing craving. n nstaff was polite, wait time for a to go order was reasonable. had time to sit and look around, liked the lighting effects and modern d u00e9cor seating, but found it odd that they don't have more lights on during the day or anything to make it a little more restaurant like for non nightclub hours. free wifi, lots of regulars on laptops. n nfood itself was mediocre 12 piece spicy garlic wings had no spice or garlic, for 12 wings we were given 2 tiny cups of ranch stingy. beef shish kabob meat was dry and wrap had no sauce, side of caesar salad was bagged at an angle so the dressing dripped out of the box and all over the bag. n nedit subtracted an additional star after a traffic incident with an employee in a company truck covered in hml contact info and logos. he was speeding, tailgating, and nearly sideswiped my car in 5 o'clock traffic about a block away from the lounge. dangerous on it's own, unprofessional when representing your company. i would have given them another chance before, now i won't be.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'underwhelmed by my daytime visit for food the location is lit like a nightclub 24 7, even at 11am on a sunday when all i wanted was to satisfy a killer wing craving. n nstaff was polite, wait time for a to go order was reasonable. had time to sit and look around, liked the lighting effects and modern d u00e9cor seating, but found it odd that they don't have more lights on during the day or anything to make it a little more restaurant like for non nightclub hours. free wifi, lots of regulars on laptops. n nfood itself was mediocre 12 piece spicy garlic wings had no spice or garlic, for 12 wings we were given 2 tiny cups of ranch stingy. beef shish kabob meat was dry and wrap had no sauce, side of caesar salad was bagged at an angle so the dressing dripped out of the box and all over the bag. n nedit subtracted an additional star after a traffic incident with an employee in a company truck covered in hml contact info and logos. he was speeding, tailgating, and nearly sideswiped my car in 5 o'clock traffic about a block away from the lounge. dangerous on it's own, unprofessional when representing your company. i would have given them another chance before, now i won't be.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Adjust the lighting during daytime hours to create a more restaurant-like atmosphere, reducing the nightclub-like ambiance. 2. Enhance the food quality, particularly the spicy garlic wings, by ensuring they have the promised spice and garlic flavor. Offer a generous portion of ranch dressing with the wings. 3. Improve the presentation of the food, especially the beef shish kabob and Caesar salad, to prevent leakage and maintain freshness."
9523," A customer left us a 3-star review: 'just ok . i prefer lalibela ethiopian cafe. had the chix tebbs meat was rather dry. the injera was good, nice atmosphere, quick polite service. imo, the food tasted like westernized ethiopian food. won't come back.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'just ok . i prefer lalibela ethiopian cafe. had the chix tebbs meat was rather dry. the injera was good, nice atmosphere, quick polite service. imo, the food tasted like westernized ethiopian food. won't come back.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Enhance the quality of the meat in the Chix Tebbs dish to ensure it is more tender and flavorful. 2. Maintain the quality of the injera while exploring ways to make it more authentic, perhaps by sourcing traditional ingredients or consulting with Ethiopian experts. 3. Consider adjusting the seasoning and cooking methods to better reflect traditional Ethiopian cuisine, moving away from a more westernized approach. 4. Offer a diverse menu that caters to a variety of tastes while maintaining the authenticity of Ethiopian dishes."
1043," A customer left us a 2-star review: 'avoid the ketchup at all costs. it tastes like ground up tomatoes and that's about it, please stick to what you know or try more spices. hamburger was ok, but the fries, well i will stick to the frozen kind at home. this bar seems to push their beer selection more than anything else, but i wouldn't get your hopes up in regards to the food. n ni'll give two stars for effort, but that's it. it's nice that they are trying new things, but move on from what doesn't work. i'm looking at you homemade pop tarts.' The customer feels neutral, approval, caring. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'avoid the ketchup at all costs. it tastes like ground up tomatoes and that's about it, please stick to what you know or try more spices. hamburger was ok, but the fries, well i will stick to the frozen kind at home. this bar seems to push their beer selection more than anything else, but i wouldn't get your hopes up in regards to the food. n ni'll give two stars for effort, but that's it. it's nice that they are trying new things, but move on from what doesn't work. i'm looking at you homemade pop tarts.' The customer feels neutral, approval, caring. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve the quality of our ketchup: The customer suggests that the ketchup tastes like ground-up tomatoes, indicating a lack of flavor or seasoning. We could consider sourcing a higher-quality ketchup or adding more spices to our in-house recipe. 2. Enhance the food offerings: The customer mentions that the hamburger was okay but prefers frozen fries at home. We could explore ways to improve the taste and quality of our fries, or offer more diverse menu options to cater to a wider range of preferences."
1799," A customer left us a 2-star review: 'chicken was undercooked when we received it, and then came back overcooked when we asked them to touch it up. n nthe pupusas were claimed to be their specialty, but were mostly cheese. n nthe black bean rice and bean dip both were really good. n ndecor and ambiance are minimal. service was slow. but they did seem to have a steady stream of customers. not busy, but not empty either. n ni doubt we will return here.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'chicken was undercooked when we received it, and then came back overcooked when we asked them to touch it up. n nthe pupusas were claimed to be their specialty, but were mostly cheese. n nthe black bean rice and bean dip both were really good. n ndecor and ambiance are minimal. service was slow. but they did seem to have a steady stream of customers. not busy, but not empty either. n ni doubt we will return here.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Consistency in food preparation: Ensure that the chicken is cooked properly every time, avoiding both undercooking and overcooking. 2. Accurate menu descriptions: Clarify that pupusas are primarily a corn-based dish, and emphasize the traditional ingredients used in their preparation. 3. Speed up service: Address the slow service issue by streamlining the ordering and delivery process, or increasing staff during peak hours. 4. Maintain a clean and inviting ambiance: Enhance the decor and overall appearance of the restaurant to create a more welcoming environment for customers."
631," A customer left us a 2-star review: 'i like to focus on the positive so let's start there. the hot wings. get em spicy hot. they were really good. worth going here for? no n nit's a dark bar, my date liked the english vibe of it. n nthe waitresses were slow but pleasant with bringing the drinks and once we did get them the drinks sucked. i ordered a irish car bomb and got less than half a glass of warm guiness, with the tiniest shot of baileys whiskey. it was almost undrinkable. then i ordered the 2.50 drink shot special which tasted like a shot of kool aid. n nwe went for the monday karaoke, and the dj was good enough but there was this little tv in the corner with the lyrics displayed. i've just been to better karaoke bars i.e. ernies n nlike i said my date liked this place, so i guess ymmv. i think i would have liked it more if the service was better and the drinks were up to par.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i like to focus on the positive so let's start there. the hot wings. get em spicy hot. they were really good. worth going here for? no n nit's a dark bar, my date liked the english vibe of it. n nthe waitresses were slow but pleasant with bringing the drinks and once we did get them the drinks sucked. i ordered a irish car bomb and got less than half a glass of warm guiness, with the tiniest shot of baileys whiskey. it was almost undrinkable. then i ordered the 2.50 drink shot special which tasted like a shot of kool aid. n nwe went for the monday karaoke, and the dj was good enough but there was this little tv in the corner with the lyrics displayed. i've just been to better karaoke bars i.e. ernies n nlike i said my date liked this place, so i guess ymmv. i think i would have liked it more if the service was better and the drinks were up to par.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Drinks: Ensure that drinks are prepared correctly, especially specialty drinks like the Irish Car Bomb. The Guinness should be served at the correct temperature, and the Irish Car Bomb should be properly mixed. 2. Quantity: Check the portion sizes of drinks, especially for specials, to ensure they meet customer expectations. 3. Speed of Service: Improve the speed of service, particularly when it comes to bringing drinks to the table. This can be achieved by training staff to work efficiently and prioritize customer needs."
6221," A customer left us a 1-star review: 'way overrated!! the food is overpriced for the quality. very limited menu and they were out of the two menu items i wanted. they charge 4.00 per bottle of filtered water. it's very noisy in dining area and cramped, you almost have to shout to be heard at your table. the service was very good though. oh yea, it was mothers day and the only mother at the table didn't get her drink order. won't go back.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'way overrated!! the food is overpriced for the quality. very limited menu and they were out of the two menu items i wanted. they charge 4.00 per bottle of filtered water. it's very noisy in dining area and cramped, you almost have to shout to be heard at your table. the service was very good though. oh yea, it was mothers day and the only mother at the table didn't get her drink order. won't go back.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? 1. Address the issue of limited menu options by expanding the menu, ensuring a wider variety of dishes. 2. Improve inventory management to minimize out-of-stock items, especially popular ones. 3. Review pricing strategy for food and water to ensure competitiveness and value for customers. 4. Address the noise level in the dining area by implementing soundproofing measures or adjusting seating arrangements. 5. Offer a complimentary drink to customers on special occasions like Mother's Day to show appreciation and ensure all orders are fulfilled. 6. Continue to prioritize good service by training staff to handle customer complaints effectively and efficiently."
632," A customer left us a 2-star review: 'i want to love this place because it's so close to my house and i really like to see local restaurants succeed. i've eaten here about 5 times and my experience is always the same mediocre food and slow service. and the place needs to be cleaned up a bit as the torn table clothes and dingy carpet are rather gross. patio area is a decent option when the weather is mild and the staff seems like they want you to have a good experience so i'll give this place another try. it doesn't hurt that we get a coupon in the mail every month.' The customer feels love, desire, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i want to love this place because it's so close to my house and i really like to see local restaurants succeed. i've eaten here about 5 times and my experience is always the same mediocre food and slow service. and the place needs to be cleaned up a bit as the torn table clothes and dingy carpet are rather gross. patio area is a decent option when the weather is mild and the staff seems like they want you to have a good experience so i'll give this place another try. it doesn't hurt that we get a coupon in the mail every month.' The customer feels love, desire, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Enhance Food Quality: Work on improving the quality and consistency of the food to meet the customer's expectations. This could involve updating recipes, sourcing better ingredients, or hiring a skilled chef. 2. Speed Up Service: Address the issue of slow service by training staff to work more efficiently, reducing wait times between orders, and ensuring that all orders are delivered promptly. 3. Cleanliness: Regularly inspect and clean the restaurant, focusing on areas mentioned in the review such as torn tablecloths and dingy carpet. A clean environment can greatly enhance the dining experience."
659," A customer left us a 2-star review: 'after a busy day of shopping, we had the hankering for thai. i pulled up my handy dandy yelp app and saw this place had very good reviews. we looked at a picture of the menu and decided on the chicken pad thai, pineapple fried rice and the green curry w shrimp. we placed our order over the phone as we wanted to utilize takeout and enjoy the meal from home. i'm not sure if this altered the quality of the meal, but i think it has to. i've never had good pad thai takeout and this experience was no different. upon my arrival at home 10 minute drive , i opened the pad thai and it had a gelatinous casing like it was last night's pad thai. i would have taken a picture but i don't think takeout orders do justice for any establishment. the green curry was ok, but they must be on the metric system w a high multiple as we ordered each dish w a 2 spice level. they must have thought i said 20 because i was sweating after four bites of pad thai and a spoonful of curry. n nthe pineapple fried rice was the standout in a good way as the sweetness of the raisins and pineapple went well w the rice and the overall cook on the rice was on point. n nthe green curry was too spicy and overall was just ok. i'm not sure if i would come back or not.' The customer feels approval, admiration, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'after a busy day of shopping, we had the hankering for thai. i pulled up my handy dandy yelp app and saw this place had very good reviews. we looked at a picture of the menu and decided on the chicken pad thai, pineapple fried rice and the green curry w shrimp. we placed our order over the phone as we wanted to utilize takeout and enjoy the meal from home. i'm not sure if this altered the quality of the meal, but i think it has to. i've never had good pad thai takeout and this experience was no different. upon my arrival at home 10 minute drive , i opened the pad thai and it had a gelatinous casing like it was last night's pad thai. i would have taken a picture but i don't think takeout orders do justice for any establishment. the green curry was ok, but they must be on the metric system w a high multiple as we ordered each dish w a 2 spice level. they must have thought i said 20 because i was sweating after four bites of pad thai and a spoonful of curry. n nthe pineapple fried rice was the standout in a good way as the sweetness of the raisins and pineapple went well w the rice and the overall cook on the rice was on point. n nthe green curry was too spicy and overall was just ok. i'm not sure if i would come back or not.' The customer feels approval, admiration, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Improve the quality of our takeout Thai dishes, particularly the Pad Thai, to ensure it maintains its freshness and texture during transportation. 2. Clarify our spice level system to avoid misunderstandings. We could provide a guide or explanation on the menu or during the ordering process. 3. Ensure consistency in the preparation of dishes, especially the Green Curry, to avoid overly spicy meals that may not cater to all customers' preferences."
5120," A customer left us a 1-star review: 'don't come to this mickey d's. the service is very poor. ordered 2 holiday pies last night through the drive through but did not recieve them . tried to call the number on the receipt but busy for ten minutes. went back to this store and was told by manager it takes ten minutes to cook pies! what? drive down a few blocks and get awesome service at rainbow and blue diamond!' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'don't come to this mickey d's. the service is very poor. ordered 2 holiday pies last night through the drive through but did not recieve them . tried to call the number on the receipt but busy for ten minutes. went back to this store and was told by manager it takes ten minutes to cook pies! what? drive down a few blocks and get awesome service at rainbow and blue diamond!' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? 1. Apologize for the inconvenience: Acknowledge the customer's frustration and express regret for their negative experience. 2. Address the issue: Investigate the cause of the missing holiday pies and ensure that similar mistakes are prevented in the future. 3. Offer compensation: Offer a complimentary meal or store credit to make up for the lost holiday pies and poor service. 4. Improve communication: Address the long wait times when calling the store by hiring additional staff or implementing a call-back system."
3956," A customer left us a 1-star review: 'not a fan of this von's location at all. if you want to go to a nice von's on durango, go to the one near desert inn and durango. this location is a dump. i can never find what i am looking for here. the way it is laid out is confusing. it seems fairly small, too. i will say their gas prices are normally some of the cheapest in town. that's about the only positive thing i can say about it.' The customer feels confusion, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'not a fan of this von's location at all. if you want to go to a nice von's on durango, go to the one near desert inn and durango. this location is a dump. i can never find what i am looking for here. the way it is laid out is confusing. it seems fairly small, too. i will say their gas prices are normally some of the cheapest in town. that's about the only positive thing i can say about it.' The customer feels confusion, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at our Von's location, we can consider the following actions: 1. Layout Improvement: Revise the store layout to make it more intuitive and easier to navigate. This could involve reorganizing aisles, improving signage, and ensuring that frequently sought items are easily accessible. 2. Inventory Management: Enhance inventory management to ensure that the desired items are consistently available. This may involve improving stocking procedures, monitoring sales data, and adjusting inventory levels accordingly. 3. Staff Training: Train staff to be more knowledgeable about the store's layout, products, and services."
3941," A customer left us a 1-star review: 'i was craving a an eclair and when i walked past this place, they had a beautiful assortment of pastries that looked amazing so i got my eclair. unfortunately, this was hands down the worst eclair i ever had in life. it was only midday and this this was hard and dry as a month old loaf of rye bread. the filling was absolutely disgusting too. it was a very crappy butter cream. i loved the decor of this place and maybe the other food is better, but they should not be selling anything like that eclair.' The customer feels disgust, love, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i was craving a an eclair and when i walked past this place, they had a beautiful assortment of pastries that looked amazing so i got my eclair. unfortunately, this was hands down the worst eclair i ever had in life. it was only midday and this this was hard and dry as a month old loaf of rye bread. the filling was absolutely disgusting too. it was a very crappy butter cream. i loved the decor of this place and maybe the other food is better, but they should not be selling anything like that eclair.' The customer feels disgust, love, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can take the following steps: 1. Acknowledge their feedback: Respond to the review by acknowledging their disappointment and expressing empathy for their experience. 2. Apologize sincerely: Offer a genuine apology for the poor quality of the eclair and any inconvenience it may have caused. 3. Offer a solution: Invite them to return for a complimentary eclair or another pastry of their choice, and assure them that we will make every effort to ensure their next experience is enjoyable."
7987," A customer left us a 3-star review: 'this is very similar to medieval times. you are assigned a country to root for and you scream and hoozah! every time they come out. you are fed a dinner of tomato soup, chicken with potatoes, broccoli, and a biscuit, and an apple tart thing for dessert. the tomato soup was really good but the rest of the food was mediocre. i remember thoroughly enjoying going to medieval times as a kid, but now that i'm older the whole thing has lost its allure. its definitely more geared towards families with young children. i did enjoy the buff, shirtless men in the show but not enough to go see the show again.' The customer feels joy, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this is very similar to medieval times. you are assigned a country to root for and you scream and hoozah! every time they come out. you are fed a dinner of tomato soup, chicken with potatoes, broccoli, and a biscuit, and an apple tart thing for dessert. the tomato soup was really good but the rest of the food was mediocre. i remember thoroughly enjoying going to medieval times as a kid, but now that i'm older the whole thing has lost its allure. its definitely more geared towards families with young children. i did enjoy the buff, shirtless men in the show but not enough to go see the show again.' The customer feels joy, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Enhance the main show: To cater to a broader audience, we could aim to make the show more engaging and less child-oriented. This could involve more sophisticated humor, a more diverse and dynamic performance, and a storyline that appeals to a wider age range. 2. Improve the food quality: The customer mentioned that the food was mediocre. To address this, we could consider partnering with a high-quality catering service to offer a more refined dining experience. Offering a wider variety of menu options could also cater to different tastes and dietary preferences."
52," A customer left us a 2-star review: 'ok as for the hotel...pretty decent i kept winning in that huge slot machine that only pays out in coins so i liked that n nas for the food! do not eat at that one resturant by the main elevators cafe usa or something there's a big map of the us...do not eat there!! food was disgusting! service was so bad... n nfirst off the wait to order the food 20 mins food comes out...cold nwe asked for the check and the guy ignored us and walked away! yes he heard us! made eye contact and threw up his finger like wait a second...that second turned into 30 mins...we paid and left' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'ok as for the hotel...pretty decent i kept winning in that huge slot machine that only pays out in coins so i liked that n nas for the food! do not eat at that one resturant by the main elevators cafe usa or something there's a big map of the us...do not eat there!! food was disgusting! service was so bad... n nfirst off the wait to order the food 20 mins food comes out...cold nwe asked for the check and the guy ignored us and walked away! yes he heard us! made eye contact and threw up his finger like wait a second...that second turned into 30 mins...we paid and left' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Enhance the quality of food served, especially at the restaurant mentioned (Cafe USA or similar). This could involve improving the sourcing, preparation, and presentation of meals. 2. Service Speed: Reduce the waiting time for food orders. This can be achieved by training staff to work more efficiently, improving kitchen operations, or increasing staff during peak hours. 3. Service Attitude: Train staff to prioritize customer needs and respond promptly to requests. They should be attentive, courteous, and responsive to customer inquiries and complaints."
8215," A customer left us a 3-star review: 'i am for chuck box being a great place. first of all . in my opinion i believe that chuck box is a great place for lunch and dinner , because a lot of families are happy when they are at chuck box second , the chuck box is off campus it's near to asu. third , the quality of service is good and staff at chuck box is so friendly . finally , for there reasons i think chuck box is good place to eat .' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i am for chuck box being a great place. first of all . in my opinion i believe that chuck box is a great place for lunch and dinner , because a lot of families are happy when they are at chuck box second , the chuck box is off campus it's near to asu. third , the quality of service is good and staff at chuck box is so friendly . finally , for there reasons i think chuck box is good place to eat .' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following actions: 1. Maintain the current quality of food and service: The customer appreciates the quality of food and service, so it's essential to continue providing a consistent experience. 2. Improve off-campus accessibility: Since the customer values the location being near ASU, we could explore ways to make the restaurant more accessible for students, such as offering transportation services or extending our hours to accommodate late-night study sessions. 3. Enhance communication with customers: We could implement a feedback system to gather more specific suggestions from customers like this one, allowing us to address any potential issues and continuously improve our services."
6817," A customer left us a 3-star review: 'i'm giving it three stars because n1. the staff was super friendly, accommodating, family ran which i totally support and was in a great location right by vieux montr u00e9al and st. laurent street . n n2. the room was really tiny and the walls were too thin. 4am saturday, i woke up to our neighbors having sex. i mean, you could hear everything. to make matters worse, after the whole ordeal was done with, we got to hear the dude snore like an angry cow until finally around 5 30am, we just decided to pack up and check out.' The customer feels admiration, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i'm giving it three stars because n1. the staff was super friendly, accommodating, family ran which i totally support and was in a great location right by vieux montr u00e9al and st. laurent street . n n2. the room was really tiny and the walls were too thin. 4am saturday, i woke up to our neighbors having sex. i mean, you could hear everything. to make matters worse, after the whole ordeal was done with, we got to hear the dude snore like an angry cow until finally around 5 30am, we just decided to pack up and check out.' The customer feels admiration, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on two main areas: 1. Room size and noise insulation: To address the issue of small rooms and thin walls, consider upgrading room sizes or investing in better noise insulation. This will ensure guests have a more comfortable and private stay. 2. Nighttime noise management: Implementing noise-reduction measures, such as providing earplugs or white noise machines, can help mitigate the impact of noisy neighbors. Additionally, consider enforcing quiet hours or providing clear guidelines about noise levels to all guests."
2527," A customer left us a 2-star review: 'this is the place designed specifically for the young, hip crowd. something which i am not. it is where the stockbroker who makes 500,000 per year takes his 450 hr escort. n nthe place is gorgeous with a pink neon bar, open stairwell, and hot waitresses. the food i had was far too salty to be edible.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this is the place designed specifically for the young, hip crowd. something which i am not. it is where the stockbroker who makes 500,000 per year takes his 450 hr escort. n nthe place is gorgeous with a pink neon bar, open stairwell, and hot waitresses. the food i had was far too salty to be edible.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on the following areas: 1. Ambiance: While the customer appreciates the aesthetic of the restaurant, they may feel out of place. Consider offering a more relaxed, less trendy atmosphere that caters to a wider demographic. 2. Food Quality: The customer found the food too salty and inedible. Improving the quality of ingredients and adjusting seasoning could help address this issue. 3. Service: The customer does not mention the service explicitly, but their comment about the waitresses suggests they may feel objectified."
4035," A customer left us a 1-star review: 'i went over there on tuesday. nbellow i will put all reasons why i didn't like it. n1. there was more males than females but they kept accepting guys in club. very unprofessional n2. i was texting when a boucher came over i said that i had to take away my device wtf?!! n3. in my whiskey and cola i barely could feel whiskey.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i went over there on tuesday. nbellow i will put all reasons why i didn't like it. n1. there was more males than females but they kept accepting guys in club. very unprofessional n2. i was texting when a boucher came over i said that i had to take away my device wtf?!! n3. in my whiskey and cola i barely could feel whiskey.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? 1. Achieve a more balanced gender ratio in the club to ensure a comfortable environment for all customers. 2. Revise the club's policy on device usage to allow customers to use their devices without interference, unless it disrupts the overall experience of other patrons. 3. Improve the quality of the whiskey and cola drinks to ensure that the whiskey flavor is more prominent and satisfying. 4. Train staff to handle customer complaints and requests in a professional and understanding manner, avoiding unnecessary confrontations or misunderstandings."
1576," A customer left us a 2-star review: 'buffet used to be our favorite chinese spot on our side of town that was until we came on a monday night. the service is good and the options and selection is good. this place has mongolian bbq, sushi, and all the typical chinese buffett fair. it is pretty clean for the most part. they do not replace items as much as i think they should so i find that some of the food taste lets just say not so fresh. if you go here go on the weekend and use a coupon. they have pretty cheap beer so i suggest getting one of those too. i would also suggest only going on the weekend or when they are busy because they do not replace the food at all on the weekdays when its not busy. they let it sit there until it gets eaten.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'buffet used to be our favorite chinese spot on our side of town that was until we came on a monday night. the service is good and the options and selection is good. this place has mongolian bbq, sushi, and all the typical chinese buffett fair. it is pretty clean for the most part. they do not replace items as much as i think they should so i find that some of the food taste lets just say not so fresh. if you go here go on the weekend and use a coupon. they have pretty cheap beer so i suggest getting one of those too. i would also suggest only going on the weekend or when they are busy because they do not replace the food at all on the weekdays when its not busy. they let it sit there until it gets eaten.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on the following areas: 1. Food Freshness: Ensure that all food items are regularly replenished, especially on weekdays when the restaurant is less busy. This will help maintain the freshness of the food. 2. Weekday Service: Improve the service on weekdays, making sure that all food items are replaced frequently, even when the restaurant is not as busy. 3. Promotions: Offer more frequent promotions or discounts, especially during weekdays, to encourage more visits."
6755," A customer left us a 3-star review: 'i had wanted to try cornish pasty for months and finally went there. i really wanted to like and i did but truly wasn't all that impressed. i had the oggie it was good but nothing spectacular. my boyfriend got the veggie greek one of the dipping sides seemed to be pure tahini, which was so not tasty. the place was packed fora wednesday night at 8 30 and seemed to be more of a wanna be irish pub dive bar. i could have gotten a free car bomb with a foursquare check in, but even that didn't make me give it an extra star. i'll go to the original and check it out, but not anytime soon' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i had wanted to try cornish pasty for months and finally went there. i really wanted to like and i did but truly wasn't all that impressed. i had the oggie it was good but nothing spectacular. my boyfriend got the veggie greek one of the dipping sides seemed to be pure tahini, which was so not tasty. the place was packed fora wednesday night at 8 30 and seemed to be more of a wanna be irish pub dive bar. i could have gotten a free car bomb with a foursquare check in, but even that didn't make me give it an extra star. i'll go to the original and check it out, but not anytime soon' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Acknowledge the customer's feedback and express appreciation for their visit and review. 2. Address the specific issues mentioned in the review: - Improve the taste and presentation of the Veggie Greek pasty and ensure the dipping sides are more appealing. - Review the tahini recipe or consider offering alternative dipping options. - Address the atmosphere concerns by ensuring a clean, welcoming, and less crowded environment, especially during peak hours. 3. Offer a complimentary meal or discount on their next visit to encourage them to return and improve their overall impression of the establishment."
4853," A customer left us a 1-star review: 'here on vacation. nnot real friendly...i guess we where the tourists. nbeers too expensive compared to the pubs. nfood too salty. not a great experience. nthey out a reserved sign on the table at 6 30 to reserve the table for 7 30. did not tell us we had to move. n1 2 the table showed at 7 44. not really sure what that was about. nwill not visit next round.' The customer feels confusion, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'here on vacation. nnot real friendly...i guess we where the tourists. nbeers too expensive compared to the pubs. nfood too salty. not a great experience. nthey out a reserved sign on the table at 6 30 to reserve the table for 7 30. did not tell us we had to move. n1 2 the table showed at 7 44. not really sure what that was about. nwill not visit next round.' The customer feels confusion, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? 1. Improve staff friendliness: Train staff to be more welcoming and attentive towards tourists, ensuring they feel valued and appreciated. 2. Review pricing: Compare prices with local pubs to ensure competitiveness without compromising quality. 3. Adjust food seasoning: Address the issue of overly salty food by working with the kitchen to find a balance that suits a wider range of palates. 4. Clear communication: Clearly communicate table reservation policies, including when customers need to vacate their seats for upcoming reservations."
3397," A customer left us a 1-star review: 'the food is okay, though not exceptional. here i'm also reviewing my experience about their delivery service. the delivery man is rude. after having arrived at the entrance of my apartment building, he kept ringing my door bell, even i have already opened the door at the entrance for him. finally, he delivered the food to me, but it seems that he didn't understand how the entrance system works in my apartment, even i tried to explain to him. at last, he just said some f words to me, which couldn't be more unpleasant.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the food is okay, though not exceptional. here i'm also reviewing my experience about their delivery service. the delivery man is rude. after having arrived at the entrance of my apartment building, he kept ringing my door bell, even i have already opened the door at the entrance for him. finally, he delivered the food to me, but it seems that he didn't understand how the entrance system works in my apartment, even i tried to explain to him. at last, he just said some f words to me, which couldn't be more unpleasant.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the inconvenience caused by the delivery person's behavior. 2. Offer a sincere apology for the misunderstanding about the apartment entrance system and any confusion it may have caused. 3. Provide additional training for delivery staff on how to navigate and interact with various apartment entrance systems. 4. Offer a complimentary meal or discount on the next order as a gesture of goodwill. 5. Follow up with the customer to ensure their satisfaction with the resolution and to gather feedback on how we can continue to improve our delivery service."
1675," A customer left us a 2-star review: 'i like chase field, but the diamondbacks have way too many amateur hour activities. there are so many contests geared toward children, it's like being at a single a baseball game. you're a professional sports franchise, act like it. as a kid i loved going to baseball games because i love baseball. if i needed a lame activities to keep my happy my parents wouldn't have taken me to games, they'd have taken me to a circus. it's time phoenix starts acting like it's the 7th biggest metro area in the country, instead of a second rate city.' The customer feels love, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i like chase field, but the diamondbacks have way too many amateur hour activities. there are so many contests geared toward children, it's like being at a single a baseball game. you're a professional sports franchise, act like it. as a kid i loved going to baseball games because i love baseball. if i needed a lame activities to keep my happy my parents wouldn't have taken me to games, they'd have taken me to a circus. it's time phoenix starts acting like it's the 7th biggest metro area in the country, instead of a second rate city.' The customer feels love, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider: 1. Balancing child-friendly activities with more adult-oriented events or experiences. This could help create a more diverse and inclusive atmosphere that caters to a wider range of fans. 2. Offer more options for adults, such as exclusive sections or events during games that are geared towards a more mature audience. This could help create a more professional and sophisticated atmosphere. 3. Communicate more effectively the variety of experiences available at Chase Field, ensuring that all fans are aware of the options available to them. This could help prevent the perception that the stadium is overly focused on children's activities."
9370," A customer left us a 3-star review: 'this old time casino located in the heart of henderson. although run down and very old, this property is or was owned by the peppermill company so there is that signature neon light running throughout the inside. i wouldn't make a trip here necessarily but it is definitely something to see, as someday with all things in vegas it will be gone!!' The customer feels neutral, approval, optimism. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this old time casino located in the heart of henderson. although run down and very old, this property is or was owned by the peppermill company so there is that signature neon light running throughout the inside. i wouldn't make a trip here necessarily but it is definitely something to see, as someday with all things in vegas it will be gone!!' The customer feels neutral, approval, optimism. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on enhancing the overall appearance and condition of the casino, making it more modern and welcoming. This could include renovating the building, updating the decor, and possibly investing in new equipment. Additionally, we could aim to provide a cleaner and more comfortable environment for our guests. Lastly, we could consider offering promotions or special events to attract more customers and create a more vibrant atmosphere."
2222," A customer left us a 2-star review: 'went last sunday waited an hour after ordering and waitress never said any thing to us so we asked for a take out and that took another 15 min food was ok but how about some communication' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'went last sunday waited an hour after ordering and waitress never said any thing to us so we asked for a take out and that took another 15 min food was ok but how about some communication' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing communication and reducing wait times. Here are some specific actions: 1. Improve waitstaff communication: Train waitstaff to regularly check on customers, especially when there are delays in service. They should proactively inform customers about any delays and apologize for the inconvenience. 2. Reduce wait times: Analyze the causes of delays in service and implement solutions to address them. This could include optimizing kitchen workflow, managing staffing levels more effectively, or improving organization and efficiency in the restaurant."
7070," A customer left us a 3-star review: 'really fun spot to try out!! my husband and i were excited to see what all the excitement was about and looking for a big breakfast. it was very busy inside but the 24 min wait was not bad. all staff was amazing! our waiter was super friendly and attentive. my pancake was great but a little disappointed it didn't come with any sides. my husbands biscuits and gravy were pretty bland and a let down. it was good overall but just not quite as amazing as we thought. the delicious drinks and excellent staff made it worth it' The customer feels admiration, disappointment, excitement. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'really fun spot to try out!! my husband and i were excited to see what all the excitement was about and looking for a big breakfast. it was very busy inside but the 24 min wait was not bad. all staff was amazing! our waiter was super friendly and attentive. my pancake was great but a little disappointed it didn't come with any sides. my husbands biscuits and gravy were pretty bland and a let down. it was good overall but just not quite as amazing as we thought. the delicious drinks and excellent staff made it worth it' The customer feels admiration, disappointment, excitement. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Offer sides with the pancakes and biscuits and gravy to meet customer expectations for a complete breakfast. 2. Enhance the flavor of the biscuits and gravy to make it more appealing and satisfying. 3. Consider providing a brief description of the menu items, including any potential variations in taste, to help manage customer expectations. 4. Offer a complimentary item or discount on a future visit to make up for the disappointment with the biscuits and gravy. 5. Continue to provide excellent service, as the customer appreciated the friendly and attentive staff."
2808," A customer left us a 2-star review: 'it is definitely not worth the drive. the server was pleasant , but the wait for the food to be served was way too long. the food was not worth the wait either. the foie gras was a disappointment. the best part of the dining was the view of the lake beside the restaurant.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'it is definitely not worth the drive. the server was pleasant , but the wait for the food to be served was way too long. the food was not worth the wait either. the foie gras was a disappointment. the best part of the dining was the view of the lake beside the restaurant.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Reduce wait times for food: Improve kitchen efficiency, possibly by increasing staff or streamlining the kitchen process. 2. Enhance food quality, particularly the foie gras dish: Work with the chef to improve the taste, presentation, and consistency of the dish. 3. Acknowledge and address the customer's concerns: Reach out to the customer to apologize for their experience and offer a complimentary meal or discount on their next visit."
1402," A customer left us a 2-star review: 'this place has gotten such hype for being mediocre at best. i had the spinach pie, which was just a dressed up spanakopita. flavors were fine, on the bland side but for 15 totally not worth it. the rest of my party seemed to be bored with their meals, just moving them around the plate as to not make our host feel bad for choosing the location.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this place has gotten such hype for being mediocre at best. i had the spinach pie, which was just a dressed up spanakopita. flavors were fine, on the bland side but for 15 totally not worth it. the rest of my party seemed to be bored with their meals, just moving them around the plate as to not make our host feel bad for choosing the location.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Acknowledge the feedback: Respond to the review, acknowledging their disappointment and expressing our appreciation for their feedback. 2. Offer a solution: Apologize for their unsatisfactory experience and offer a complimentary dish or discount on their next visit to make up for the dissatisfaction. 3. Address the concerns: Investigate the issues raised in the review, such as the price being too high for the quality of the food, and consider ways to improve the value for money offered."
891," A customer left us a 2-star review: 'i was in the area and decided to stop for lunch. the food was great and came out really quick. n nthe service on the other hand could use a lot of improvement. if the waitresses weren't chatting so much they might not make mistakes. my waitress ran my credit card for someone else's bill and they still over charged me after attempting to correct it. n ni will not be going back. ever.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i was in the area and decided to stop for lunch. the food was great and came out really quick. n nthe service on the other hand could use a lot of improvement. if the waitresses weren't chatting so much they might not make mistakes. my waitress ran my credit card for someone else's bill and they still over charged me after attempting to correct it. n ni will not be going back. ever.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we should focus on enhancing our staff's training in areas such as: 1. Proper credit card processing to avoid errors and overcharges. 2. Improving focus on customers during service to minimize mistakes caused by distractions. 3. Encouraging effective communication and teamwork among waitstaff to ensure smooth service. 4. Providing clear and accurate billing to maintain customer trust and satisfaction. By addressing these areas, we can create a more positive dining experience for the customer and potentially encourage them to return in the future."
1377," A customer left us a 2-star review: 'this barber shop has so much potential to be everything that it could be but it seems like something is missing. i've been coming here for over 6 years and the ambiance is good. it's got a carribean dominican hispanic theme, not that they're trying to be it but almost all the barbers and customers are either dominican, cuban, or southamerican. i think this is pretty cool. now to what this barber shop is lacking.. customer service! i feel that everyone is treated like a number including myself who has been coming here for years. they're main objective seems to have as many cuts in a day as possible. today was my final day at gerardos barber shop. why? the owner gerardo cut my hair and basically didn't follow my directions to my hair cut. he did it his own way outlining my directions. no customer satisfaction. i went to sport chalet immediately after to buy a hat cuase i was too embarrased to show my head. end of story.' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this barber shop has so much potential to be everything that it could be but it seems like something is missing. i've been coming here for over 6 years and the ambiance is good. it's got a carribean dominican hispanic theme, not that they're trying to be it but almost all the barbers and customers are either dominican, cuban, or southamerican. i think this is pretty cool. now to what this barber shop is lacking.. customer service! i feel that everyone is treated like a number including myself who has been coming here for years. they're main objective seems to have as many cuts in a day as possible. today was my final day at gerardos barber shop. why? the owner gerardo cut my hair and basically didn't follow my directions to my hair cut. he did it his own way outlining my directions. no customer satisfaction. i went to sport chalet immediately after to buy a hat cuase i was too embarrased to show my head. end of story.' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Gerardo's Barber Shop, focus on enhancing customer service and ensuring clear communication between barbers and customers. Here are some specific steps: 1. Personalized Attention: Treat every customer as an individual, not just a number. Acknowledge long-term customers like this reviewer and make them feel valued. 2. Active Listening: Ensure barbers listen carefully to customers' haircut preferences and follow their directions accurately. 3. Training: Provide regular training for barbers on communication skills and active listening to ensure they understand and meet customers' expectations."
5029," A customer left us a 1-star review: 'i gave them a 2nd chance. still i can go to walmart and buy an 88 cent cupcake that will be moister than these. granted it won't be as big or the frosting as glamorous, but the cake part of the cup will taste much better.' The customer feels neutral, approval, optimism. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i gave them a 2nd chance. still i can go to walmart and buy an 88 cent cupcake that will be moister than these. granted it won't be as big or the frosting as glamorous, but the cake part of the cup will taste much better.' The customer feels neutral, approval, optimism. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on enhancing the moisture and taste of our cupcakes. This could involve adjusting our baking recipe or sourcing higher-quality ingredients. Additionally, we could consider offering a wider variety of frosting options to cater to different preferences. Lastly, we could aim to provide consistent service, ensuring that each cupcake meets the same high standards, regardless of the specific baker."
2341," A customer left us a 2-star review: 'went back to this place to give it another shot. service still sucks. you have to know the owners or workers in order to get decent service. the place wasn't busy and the table behind us was getting constant attention while our table was neglected. the server didnt even check on us. and i'm korean. n nthe food is good enough to go back but shitty service really turns me off.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'went back to this place to give it another shot. service still sucks. you have to know the owners or workers in order to get decent service. the place wasn't busy and the table behind us was getting constant attention while our table was neglected. the server didnt even check on us. and i'm korean. n nthe food is good enough to go back but shitty service really turns me off.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve Service Quality: Ensure all customers, regardless of their familiarity with the staff or owners, receive equal attention and service. Regular training sessions for staff on customer service skills can be beneficial. 2. Enhance Communication: Implement a system that prompts servers to check on tables at regular intervals, especially during quieter periods. This will help prevent customers from feeling neglected. 3. Cultural Sensitivity: Train staff to be aware of and respect cultural differences. This will help create a welcoming environment for all customers."
3493," A customer left us a 1-star review: 'so i supposedly got an email from the management group.. yada yada yada. i emailed them, but haven't gotten a reponse as of yet. we shall see if they follow through on an upcoming tripnin january.' The customer feels neutral, optimism, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'so i supposedly got an email from the management group.. yada yada yada. i emailed them, but haven't gotten a reponse as of yet. we shall see if they follow through on an upcoming tripnin january.' The customer feels neutral, optimism, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we should prioritize prompt and effective communication. Here are some steps we can take: 1. Acknowledge the review: Respond to the review, acknowledging the customer's concerns and expressing regret for any inconvenience they may have experienced. 2. Address the issue: Investigate the issue raised in the review, such as the supposed email from the management group. If there was a miscommunication, apologize and clarify the situation. 3. Offer a solution: If the issue is valid, offer a solution or compensation to make things right."
7768," A customer left us a 3-star review: 'to begin with, i never knew that blu basil was considered an italian restaurant and i have eaten there about five times. never struck me as an italian place. tonight was the first time we had dinner there. it was fairly busy. the menu is a little pricey for a neighborhood place and everything is a la carte. i ordered the spaghetti and meatballs. the sauce was spicy and the meatballs were good. overall, it was ok. the wife had a wrap that she liked and my son had the chicken parmesan which appeared to have the same sauce as my spaghetti. it was a little too spicy for him. my daughter had the chicken fingers. the meal for everyone was satisfactory. however, the service was very good. that made the night better. will i go back for dinner? probably not unless i have a good coupon. will stick to lunches there. thirteen dollars for an average size spaghetti and meatballs and no salad included is not good value for what i received. that times four plus tax and tip will set you back a few twenties and more for just a friday night out with the family. i can see why people don't eat out as much as before.' The customer feels approval, neutral, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'to begin with, i never knew that blu basil was considered an italian restaurant and i have eaten there about five times. never struck me as an italian place. tonight was the first time we had dinner there. it was fairly busy. the menu is a little pricey for a neighborhood place and everything is a la carte. i ordered the spaghetti and meatballs. the sauce was spicy and the meatballs were good. overall, it was ok. the wife had a wrap that she liked and my son had the chicken parmesan which appeared to have the same sauce as my spaghetti. it was a little too spicy for him. my daughter had the chicken fingers. the meal for everyone was satisfactory. however, the service was very good. that made the night better. will i go back for dinner? probably not unless i have a good coupon. will stick to lunches there. thirteen dollars for an average size spaghetti and meatballs and no salad included is not good value for what i received. that times four plus tax and tip will set you back a few twenties and more for just a friday night out with the family. i can see why people don't eat out as much as before.' The customer feels approval, neutral, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Clarify the restaurant's cuisine: Make it clearer that BLU Basil offers a fusion of Italian and American dishes. 2. Review menu pricing: Consider adjusting the menu prices to be more competitive for a neighborhood restaurant, or offer special deals or discounts to encourage repeat visits. 3. Offer a complimentary salad or bread with the main course: This could help customers feel that they are getting better value for their money. 4. Offer a kids' menu with milder options for children: This would cater to the preferences of families with young children."
5533," A customer left us a 1-star review: 'agree with the previous reviewer that they have no pr skills. i purchased paint rubber based sr pro 7 from their henderson branch at valle verde location and followed all the instructions provided by the store manager. the paint started chipping and coming off, however, within a month! when i went back to report and provide feedback, they did not even listen to simply stating that it was 100 percent user failure, not the paint. i wasn't, of course, expecting my money back, but it was so disappointing to see them not even engage with their customers. n nthe worse is they removed my review from their website!!! they now show three reviewers who rated them five stars! what a bogus!!! i will spend my money elsewhere...' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'agree with the previous reviewer that they have no pr skills. i purchased paint rubber based sr pro 7 from their henderson branch at valle verde location and followed all the instructions provided by the store manager. the paint started chipping and coming off, however, within a month! when i went back to report and provide feedback, they did not even listen to simply stating that it was 100 percent user failure, not the paint. i wasn't, of course, expecting my money back, but it was so disappointing to see them not even engage with their customers. n nthe worse is they removed my review from their website!!! they now show three reviewers who rated them five stars! what a bogus!!! i will spend my money elsewhere...' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the customer's review and express empathy for their frustration with the paint chipping. 2. Investigate the issue: Inquire about the specific circumstances of their purchase and usage of the paint, and gather more information about the problem they encountered. 3. Offer a solution: Offer to replace the faulty paint and provide additional guidance on proper application techniques to prevent future issues. 4. Engage with the customer: Listen to their feedback and demonstrate a willingness to address their concerns."
4409," A customer left us a 1-star review: 'i'm very disappointed on the service here at this shop. if there was no stars, i will give it no stars. i was hitting up xs night club and came across the classic medium with gold chain. a sale lady name ruby came over to help me out. she had one in stock and i kindly ask her if she would hold this for me. obviously i didn't bring my cash and told her i will be returning tomorrow. she said yes no problem. she even checked the system and said she had two in stock. she gave me her business card and cell phone number. n nthe next day i went to go see her. she remembered me and she like oh let me get your bag. she came out with a medium jumbo with silver chain. i said no, you put the gold chain on hold her me. than she said no, silver. we never had gold in stock. i said i was with 5 other girls in here and all my girls saw the bag. she went in the back room and was in there for a while. she said sorry we don't have it. i asked her want is the point of you saying you will put it on hold for me. she said sorry, i sold it. store policy said we can't put bags on hold. that night she should of told me , come early and purchase your bag. its first come first serve. i would been happy with thay response. the worst customer service. i would never return with my big winnings and shop here or recommend anyone or any client here.' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i'm very disappointed on the service here at this shop. if there was no stars, i will give it no stars. i was hitting up xs night club and came across the classic medium with gold chain. a sale lady name ruby came over to help me out. she had one in stock and i kindly ask her if she would hold this for me. obviously i didn't bring my cash and told her i will be returning tomorrow. she said yes no problem. she even checked the system and said she had two in stock. she gave me her business card and cell phone number. n nthe next day i went to go see her. she remembered me and she like oh let me get your bag. she came out with a medium jumbo with silver chain. i said no, you put the gold chain on hold her me. than she said no, silver. we never had gold in stock. i said i was with 5 other girls in here and all my girls saw the bag. she went in the back room and was in there for a while. she said sorry we don't have it. i asked her want is the point of you saying you will put it on hold for me. she said sorry, i sold it. store policy said we can't put bags on hold. that night she should of told me , come early and purchase your bag. its first come first serve. i would been happy with thay response. the worst customer service. i would never return with my big winnings and shop here or recommend anyone or any client here.' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Train staff on accurate inventory management: Ensure that staff are aware of the stock levels and are honest about what is available. 2. Improve communication skills: Train staff to communicate effectively with customers, setting clear expectations and following through on promises. 3. Implement a clear hold policy: Establish a policy for holding items, including a time limit and procedures for notifying customers if an item is no longer available. 4. Provide consistent service: Ensure that all customers receive the same level of service, regardless of the time of day or the number of customers in the store."
8752," A customer left us a 3-star review: 'went today for lunch....more like 2.5 stars for my first experience. three words come to mind, loud, dim and dirty. let me explain. the loud comes from the concrete floors and lack of sound absorbing materials add some chatty tables and it was like a hen house. the dim comes from what appears to be a lack of light bulbs...lots of can lights with no bulbs. the dirty is more like dingy but that combined with the open kitchen and i smelled like the sandwich i didn't order. speaking of that, i ordered a chicken sandwich and got a crab patty. service was friendly and the menu items looked good.and i really wanted to like the place. my salad was large and less expensive than the bistro so there's that going for it. i probably won't go back unless its someone else s suggestion.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'went today for lunch....more like 2.5 stars for my first experience. three words come to mind, loud, dim and dirty. let me explain. the loud comes from the concrete floors and lack of sound absorbing materials add some chatty tables and it was like a hen house. the dim comes from what appears to be a lack of light bulbs...lots of can lights with no bulbs. the dirty is more like dingy but that combined with the open kitchen and i smelled like the sandwich i didn't order. speaking of that, i ordered a chicken sandwich and got a crab patty. service was friendly and the menu items looked good.and i really wanted to like the place. my salad was large and less expensive than the bistro so there's that going for it. i probably won't go back unless its someone else s suggestion.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on addressing the following issues: 1. Noise Control: Install sound-absorbing materials to reduce the echo from the concrete floors and minimize the overall noise level. 2. Lighting: Replace any missing light bulbs in the can lights to improve the overall brightness of the restaurant. 3. Cleanliness: Enhance the cleanliness of the restaurant, particularly in the open kitchen area, to prevent any unwanted smells from reaching customers. 4. Accuracy in Orders: Ensure that orders are correctly prepared and delivered to the customer to avoid confusion and disappointment."
382," A customer left us a 2-star review: 'four stars for their schedule of national shows good schedule choices most of the best national public radio shows . one star for their local content. i'm rounding down to two stars, though, since i can stream national shows i don't need a local station for that. n nlocal content is pretty weak with the exception of the allegheny front . most of their news time is spent on local press releases, leaving little time for coverage of stories that might actually have an impact on listeners. they also do this annoying thing of eating up big chunks of morning edition during the week by playing whole segments from wait wait don't tell me. their flagship noon current events show, essential pittsburgh, spends most of its time covering issues that have little pittsburgh pa connection seriously doubt that 1 3 of the show's time is spent on local stories. don't get me wrong lots of the guests are local, but that doesn't magically turn a national or international issue into a pittsburgh story. ...and a british musician playing a show in town is not a local arts story. the show's business news rarely covers major local firms, and their travel segments are mostly on destinations outside of western pa. n nso, everything you can get by streaming other npr stations is good. the piece that can only be provided by a local station actual, relevant local content is sorely missing.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'four stars for their schedule of national shows good schedule choices most of the best national public radio shows . one star for their local content. i'm rounding down to two stars, though, since i can stream national shows i don't need a local station for that. n nlocal content is pretty weak with the exception of the allegheny front . most of their news time is spent on local press releases, leaving little time for coverage of stories that might actually have an impact on listeners. they also do this annoying thing of eating up big chunks of morning edition during the week by playing whole segments from wait wait don't tell me. their flagship noon current events show, essential pittsburgh, spends most of its time covering issues that have little pittsburgh pa connection seriously doubt that 1 3 of the show's time is spent on local stories. don't get me wrong lots of the guests are local, but that doesn't magically turn a national or international issue into a pittsburgh story. ...and a british musician playing a show in town is not a local arts story. the show's business news rarely covers major local firms, and their travel segments are mostly on destinations outside of western pa. n nso, everything you can get by streaming other npr stations is good. the piece that can only be provided by a local station actual, relevant local content is sorely missing.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on enhancing our local content by: 1. Increasing coverage of stories that have a significant impact on listeners in Pittsburgh. 2. Reducing the time spent on local press releases and increasing time for national or international news that may have a local connection. 3. Balancing the amount of time spent on national shows like Wait Wait Don't Tell Me, ensuring it doesn't overshadow local content. 4. Expanding the coverage of major local firms in our business news segment. 5. Providing more local arts stories that are not just about British musicians playing in town."
3185," A customer left us a 2-star review: 'this place is not very good for a restaurant in mandalay bay. our waiter wasn't courteous to us he barely said a word to us besides, are you ready to order? and when our food came he just handed us our orders and walked away. n nok, our meal...i ordered pasta balsamico which didn't have a whole lot a flavor but a whole lot of oil. my sister ordered a tomato soup with grilled cheese but the soup tasted like it was a marinara sauce rather than soup it really wasn't good at all. my mom ordered their spaghetti and meatball dish which wasn't tasteful either. my dad seemed to enjoy his southwestern salad, which no restaurant should go wrong with, so at least they got that right. oh yeah, the complimentary bread they give before your meal comes seemed to have been microwaved and served because by the end of the meal, the leftover bread was hard as a rock. not cool, maybe i should've ordered breakfast for dinner. n nbeautiful hotel, ugly restaurant.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this place is not very good for a restaurant in mandalay bay. our waiter wasn't courteous to us he barely said a word to us besides, are you ready to order? and when our food came he just handed us our orders and walked away. n nok, our meal...i ordered pasta balsamico which didn't have a whole lot a flavor but a whole lot of oil. my sister ordered a tomato soup with grilled cheese but the soup tasted like it was a marinara sauce rather than soup it really wasn't good at all. my mom ordered their spaghetti and meatball dish which wasn't tasteful either. my dad seemed to enjoy his southwestern salad, which no restaurant should go wrong with, so at least they got that right. oh yeah, the complimentary bread they give before your meal comes seemed to have been microwaved and served because by the end of the meal, the leftover bread was hard as a rock. not cool, maybe i should've ordered breakfast for dinner. n nbeautiful hotel, ugly restaurant.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve staff training and etiquette: Train our waitstaff to be more courteous and attentive. They should aim to make customers feel welcome and valued, not just a table to serve. 2. Enhance food quality and flavor: Work on improving the taste and balance of flavors in our dishes, particularly the pasta balsamico and tomato soup with grilled cheese. 3. Monitor and maintain food presentation: Ensure that food is presented attractively and appetizingly, as this can greatly impact the customer's perception of the meal."
5401," A customer left us a 1-star review: 'wow. two words that should never be associated with this place great and american . most definitely the worst bagel sandwich i've ever had in my life and absolutely nothing american about it. i was so hungry when my flight landed and a bacon egg cheese on an asiago bagel sounded like the perfect breakfast snack before my connecting flight. turns out i payed 9 for a walmart quality bagel topped with a soggy yellow sponge, a rubber circle that looked like it should have been sausage, and a slice of cheese that i would have had a hard time giving to my dog. it was a struggle to even put half of the thing down my throat. next time i'll settle for the squished granola bar at the bottom of my carry on.' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'wow. two words that should never be associated with this place great and american . most definitely the worst bagel sandwich i've ever had in my life and absolutely nothing american about it. i was so hungry when my flight landed and a bacon egg cheese on an asiago bagel sounded like the perfect breakfast snack before my connecting flight. turns out i payed 9 for a walmart quality bagel topped with a soggy yellow sponge, a rubber circle that looked like it should have been sausage, and a slice of cheese that i would have had a hard time giving to my dog. it was a struggle to even put half of the thing down my throat. next time i'll settle for the squished granola bar at the bottom of my carry on.' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality of Ingredients: Ensure that the ingredients used are fresh, high-quality, and consistent in taste and texture. This includes the bagels, cheeses, bacon, and eggs. 2. Cooking Techniques: Improve cooking techniques to prevent items like bacon from becoming rubbery and eggs from being spongy. 3. Presentation: Enhance the visual appeal of the bagel sandwiches to match the expectations set by the price."
4361," A customer left us a 1-star review: 'i just want to point out that there is a difference between inflammation and being burnt. i would hope that your employees understand that. i get my eyebrows waxed once a month so i know what it should look feel like.' The customer feels optimism, desire, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i just want to point out that there is a difference between inflammation and being burnt. i would hope that your employees understand that. i get my eyebrows waxed once a month so i know what it should look feel like.' The customer feels optimism, desire, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, it would be beneficial to: 1. Acknowledge the customer's feedback and express empathy for their experience. 2. Clarify the difference between inflammation and burns, emphasizing that our staff is trained to recognize the difference and take appropriate measures to avoid causing burns. 3. Offer a complimentary service to make amends for the less-than-satisfactory experience, such as a free eyebrow waxing session or a discount on future services. 4. Provide additional education or resources to help the customer understand what to expect during an eyebrow waxing session, including potential side effects like inflammation."
4861," A customer left us a 1-star review: 'i am very disappointed in this gimmick . as other readers said, there is nothing but comedy clubs and rage fighting events. the proportion of cultural events to comedy is miniscule. they do not provide the services as advertising. i am filing a complaint with better business bureau. they are difficult to work with. this was a waste of money. i would challenge anyone to let us know how many musical or cultural events they went to over the course of a month or even a year. it can be weeks at a time before anything like this is offered if ever.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i am very disappointed in this gimmick . as other readers said, there is nothing but comedy clubs and rage fighting events. the proportion of cultural events to comedy is miniscule. they do not provide the services as advertising. i am filing a complaint with better business bureau. they are difficult to work with. this was a waste of money. i would challenge anyone to let us know how many musical or cultural events they went to over the course of a month or even a year. it can be weeks at a time before anything like this is offered if ever.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could take the following steps: 1. Apologize for the disappointment and misunderstanding: Acknowledge the customer's feelings and express regret for not meeting their expectations. 2. Clarify the nature of our services: Explain that while we do offer comedy clubs and rage fighting events, we also have a significant number of musical and cultural events. Provide examples or links to our upcoming events calendar to demonstrate this. 3. Offer a solution: Offer a refund or a free ticket to an upcoming musical or cultural event as a gesture of goodwill. This could help to rectify the situation and show that we value their feedback."
7829," A customer left us a 3-star review: 'came here for a relaxing dinner on a tuesday night. the place was only about 50 filled so we were seated right away. n nour waitress was really great and came to our table right away to ask us about drinks. she also had what i like to call the sense which is that she knows how often to check in rather than too much or too little. i've mentioned this before checking in sense before in previous reviews. overall she was great. the bus boy was also pretty on point about filling up our waters and bringing out bread. service was a ok. n nas for food, the calamari w garlic aioli appetizer was definitely a good choice. awesome to share between 3 4 people. unfortunately, it was just me and my gf so we got a little bit filled up from it that we weren't fully hungry for our entrees. i ordered the pesto lamb which was tasty but just a little too salty for my taste. the mashed potatoes and spinach it comes with were really good though. she got the prime rib which she really enjoyed and i took a bit and it was legit. n noverall it was a good dining experience. food was a little too salty for me and a little pricey for where we were but the service was good. no need to come back but a solid choice nonetheless.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'came here for a relaxing dinner on a tuesday night. the place was only about 50 filled so we were seated right away. n nour waitress was really great and came to our table right away to ask us about drinks. she also had what i like to call the sense which is that she knows how often to check in rather than too much or too little. i've mentioned this before checking in sense before in previous reviews. overall she was great. the bus boy was also pretty on point about filling up our waters and bringing out bread. service was a ok. n nas for food, the calamari w garlic aioli appetizer was definitely a good choice. awesome to share between 3 4 people. unfortunately, it was just me and my gf so we got a little bit filled up from it that we weren't fully hungry for our entrees. i ordered the pesto lamb which was tasty but just a little too salty for my taste. the mashed potatoes and spinach it comes with were really good though. she got the prime rib which she really enjoyed and i took a bit and it was legit. n noverall it was a good dining experience. food was a little too salty for me and a little pricey for where we were but the service was good. no need to come back but a solid choice nonetheless.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following actions: 1. Adjust the salt levels in dishes, particularly the pesto lamb, to cater to a wider range of tastes. 2. Offer smaller portion sizes for shared appetizers like calamari, or provide suggestions for portion control to prevent overindulgence. 3. Monitor and control the pricing of dishes to ensure they are competitive in the area. 4. Continue providing excellent service, with attentive and timely check-ins, as the customer appreciated this aspect of their experience. 5. Consider offering a compliment or discount for future visits to encourage a return, as the customer found the overall dining experience to be good."
2211," A customer left us a 2-star review: 'we tried tempest for brunch and while the food was good, the service was abysmal. my partner works in the service industry and we are usually very forgiving of stressed staff. but tempest was not even busy! there were maybe ten tables in the entire restaurant dining room, bar, and cocktail lounge. we waited nearly 20 minutes for our order to be taken, and then another 20 before the pot of tea we ordered arrived. my partner had somewhere to be an hour and a half after we arrived we figured this would be plenty of time for brunch. an hour into our visit, the waiter and host offered a few apologies for the wait and the server once told us it would be just a few more minutes. twenty minutes later, my partner had to go. he asked for his food in a to go container and i stayed behind to wait for it. fifteen minutes later, the food arrives. 95 minutes after we set foot in the restaurant! i had ordered an omelet and my partner a salad. the server brought the food, the host brought the to go containers and set them on the table. one meal was comped and i immediately handed over cash to pay. i sat and ate my omelet, packed up my partner's food, and my change never arrived. granted, it was less than 1 in change, but after all the waiting, that should have been speedy. no waiters were in sight to ask after it so i left. the food was fine, but we definitely won't be back.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'we tried tempest for brunch and while the food was good, the service was abysmal. my partner works in the service industry and we are usually very forgiving of stressed staff. but tempest was not even busy! there were maybe ten tables in the entire restaurant dining room, bar, and cocktail lounge. we waited nearly 20 minutes for our order to be taken, and then another 20 before the pot of tea we ordered arrived. my partner had somewhere to be an hour and a half after we arrived we figured this would be plenty of time for brunch. an hour into our visit, the waiter and host offered a few apologies for the wait and the server once told us it would be just a few more minutes. twenty minutes later, my partner had to go. he asked for his food in a to go container and i stayed behind to wait for it. fifteen minutes later, the food arrives. 95 minutes after we set foot in the restaurant! i had ordered an omelet and my partner a salad. the server brought the food, the host brought the to go containers and set them on the table. one meal was comped and i immediately handed over cash to pay. i sat and ate my omelet, packed up my partner's food, and my change never arrived. granted, it was less than 1 in change, but after all the waiting, that should have been speedy. no waiters were in sight to ask after it so i left. the food was fine, but we definitely won't be back.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Tempest, consider the following steps: 1. Acknowledge the issue: Respond to the review by acknowledging the customer's frustration with the service they experienced. Apologize for the long wait times and any inconvenience caused. 2. Address the root cause: Investigate the reasons for the slow service on the day of the customer's visit. This could include staff shortages, training issues, or poor communication. 3. Improve communication: Ensure that all staff are trained to communicate effectively with customers, keeping them informed about wait times and any delays."
882," A customer left us a 2-star review: 'the sound level wasn't too loud, and the service at the bar was fairly prompt and friendly although one female bartender insisted on cracking her gum very loudly and frequently which i found unprofessional and rude . unfortunately, the food was absolutely terrible. the crab dip tasted like lighter fluid and the bread that came with it was bland and dry. the total bill for one appetizer and two beers came to an outrageous 27 before tip. i don't recommend this place at all.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the sound level wasn't too loud, and the service at the bar was fairly prompt and friendly although one female bartender insisted on cracking her gum very loudly and frequently which i found unprofessional and rude . unfortunately, the food was absolutely terrible. the crab dip tasted like lighter fluid and the bread that came with it was bland and dry. the total bill for one appetizer and two beers came to an outrageous 27 before tip. i don't recommend this place at all.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can address the following issues: 1. Food Quality: Improve the taste and quality of our food, particularly the crab dip, to ensure it is not reminiscent of lighter fluid. 2. Gum-Cracking: Implement a policy to discourage gum-chewing during work hours, especially when it interferes with customer service. 3. Pricing: Review our pricing structure to ensure it is competitive and reasonable, especially for the quality of food and service provided. 4. Staff Training: Provide additional training to staff on professionalism and customer service, emphasizing the importance of maintaining a clean and quiet work environment."
5067," A customer left us a 1-star review: 'the worst gringo'd out mexican joint. the rice beans were probably their best thing on the menu... usually i would turn back the food i didn't like for something else but gave up after eating a bite from the rest of my friends dishes. also smelled like rotting fish bleach? how they manage to pay their rent is what really boggles my mind. n ntheir only saving grace is the quality of customer service. poor things can't be held liable for this venue's overrated kitchen staff based on the original lindo michoacan.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the worst gringo'd out mexican joint. the rice beans were probably their best thing on the menu... usually i would turn back the food i didn't like for something else but gave up after eating a bite from the rest of my friends dishes. also smelled like rotting fish bleach? how they manage to pay their rent is what really boggles my mind. n ntheir only saving grace is the quality of customer service. poor things can't be held liable for this venue's overrated kitchen staff based on the original lindo michoacan.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Address the food quality concerns: Investigate the issues with the food, particularly the rice and beans, and make necessary improvements to ensure they meet the customer's expectations. 2. Eliminate unpleasant odors: Identify and resolve the source of the unpleasant smell, such as rotting fish or bleach, to create a more welcoming environment. 3. Improve the menu: Offer a more diverse menu with a variety of authentic Mexican dishes that cater to different tastes and preferences."
6244," A customer left us a 1-star review: 'for a 400 dinner for four, i expect service to be pretty remarkable. yet service at this overrated, on the canal in the venetian restaurant was so inattentive it was nonexistent. n nour starters arrived before our cocktails. nour wine arrived halfway through our dinners i believe he forgot it. nour check didn't arrive until we flagged down our waiter. n nthe food? all right. i live in chicago a city with hundreds of palate pleasing eateries and i've had better italian down the road from my apartment. the standout was the caprese salad the mozzarella had an almost air like mouthfeel. very nice. other than that overpriced seafood shrimp and lobster that bordered on chewy and bland. n nmany people rave about zeffirino's lunch prix fixe menu if that's where the value and experience lay, then so be it. but for dinner i wouldn't take anyone back here. i've had better service at a denny's.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'for a 400 dinner for four, i expect service to be pretty remarkable. yet service at this overrated, on the canal in the venetian restaurant was so inattentive it was nonexistent. n nour starters arrived before our cocktails. nour wine arrived halfway through our dinners i believe he forgot it. nour check didn't arrive until we flagged down our waiter. n nthe food? all right. i live in chicago a city with hundreds of palate pleasing eateries and i've had better italian down the road from my apartment. the standout was the caprese salad the mozzarella had an almost air like mouthfeel. very nice. other than that overpriced seafood shrimp and lobster that bordered on chewy and bland. n nmany people rave about zeffirino's lunch prix fixe menu if that's where the value and experience lay, then so be it. but for dinner i wouldn't take anyone back here. i've had better service at a denny's.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Zeffirino, the following steps could be taken: 1. Enhance Service Attention: The customer felt that the service was inattentive and nonexistent. To address this, consider training staff to be more proactive and attentive, ensuring that they check on customers regularly, take orders promptly, and address any issues or concerns in a timely manner. 2. Improve Timing: The customer mentioned that their starters arrived before their cocktails, wine arrived halfway through their dinners, and the check didn't arrive until they flagged down their waiter."
7707," A customer left us a 3-star review: 'i give three stars for a couple reasons. n1. ugly architecture petty, i know n2. i detest their storage of past periodicals. n3. they have limited private study areas. n nthe awesome aspects include n1. great collection n2. awesome staff n3. amazing hours. n4. ample computers n5. awesome outreach' The customer feels admiration, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i give three stars for a couple reasons. n1. ugly architecture petty, i know n2. i detest their storage of past periodicals. n3. they have limited private study areas. n nthe awesome aspects include n1. great collection n2. awesome staff n3. amazing hours. n4. ample computers n5. awesome outreach' The customer feels admiration, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience, we can focus on the following areas: 1. Address the customer's concern about the building's architecture, if possible, to make it more aesthetically pleasing. 2. Improve the storage system for past periodicals to make it more accessible and user-friendly. 3. Expand the number of private study areas to provide more options for customers who prefer a quieter environment. 4. Maintain and highlight the great collection, awesome staff, amazing hours, ample computers, and awesome outreach, as these aspects are appreciated by the customer."
3094," A customer left us a 2-star review: 'i'm giving this place two stars because of the bad experience i had last time i dined there. my friend and i both found hairs in our meal. yes we both have long hair, which hers was up the entire meal and mine was put back around when our second course came out. we merely found it a little too much of a coincidence that both of us found hairs in our meal. instead of comping any of our meals they gave us a cookie, which was good but more of their food was the last thing we wanted! every other time we had gone there though it was a really great experience, loved the food, fun environment. but we can't bring ourselves to go back ever again unless it's solely for drinks. they have the best sangria in town!' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i'm giving this place two stars because of the bad experience i had last time i dined there. my friend and i both found hairs in our meal. yes we both have long hair, which hers was up the entire meal and mine was put back around when our second course came out. we merely found it a little too much of a coincidence that both of us found hairs in our meal. instead of comping any of our meals they gave us a cookie, which was good but more of their food was the last thing we wanted! every other time we had gone there though it was a really great experience, loved the food, fun environment. but we can't bring ourselves to go back ever again unless it's solely for drinks. they have the best sangria in town!' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and regain their trust, the restaurant could take the following steps: 1. Acknowledge the issue: Respond to the review, acknowledging the customer's concerns about finding hairs in their meal. Express empathy and understanding for their negative experience. 2. Investigate the issue: Conduct a thorough investigation to determine the cause of the hair contamination. This may involve reviewing kitchen procedures, cleaning practices, and employee hair management. 3. Offer a sincere apology: Apologize for the inconvenience and disappointment caused by the bad experience."
6733," A customer left us a 3-star review: 'yelp 100 challenge 56 100 n nmy girlfriend s and i like to come here for lunch during our break from art class on fridays. n nquality of their food fluctuates depending on who makes it. my friend prefers to not have onion on her veggie burrito our usual order yet sometimes, the staff unconsciously adds some in anyway. we've had oily burritos, some with too much cilantro cringe , some with too little taste, some stuffed with fistfulls of cheese. churros are occasionally coated in so much sugar that we'd have to scrape them off in the trash. n nonly uppity to maria's are their 'free refill fridays' where we take advantage of the opportunity and get ourselves a couple servings of thirst quenching horchatas. watch out once again with who prepares your food because the horchata quality can range from super bland to too much cinammon. n nwe've still got about 4 weeks to go before the semester ends. guess that'll be how much longer we'll be checking maria's out, unless we get another friday class in fall.' The customer feels neutral, approval, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'yelp 100 challenge 56 100 n nmy girlfriend s and i like to come here for lunch during our break from art class on fridays. n nquality of their food fluctuates depending on who makes it. my friend prefers to not have onion on her veggie burrito our usual order yet sometimes, the staff unconsciously adds some in anyway. we've had oily burritos, some with too much cilantro cringe , some with too little taste, some stuffed with fistfulls of cheese. churros are occasionally coated in so much sugar that we'd have to scrape them off in the trash. n nonly uppity to maria's are their 'free refill fridays' where we take advantage of the opportunity and get ourselves a couple servings of thirst quenching horchatas. watch out once again with who prepares your food because the horchata quality can range from super bland to too much cinammon. n nwe've still got about 4 weeks to go before the semester ends. guess that'll be how much longer we'll be checking maria's out, unless we get another friday class in fall.' The customer feels neutral, approval, joy. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Consistency in Food Quality: Ensure that the food preparation process is standardized, and the quality of the food is consistent regardless of who is preparing it. This includes managing the amount of onions, cilantro, oil, and cheese in the veggie burrito, and ensuring the horchata is consistently flavored. 2. Communication with Customers: Make sure to listen to and address customer preferences, such as removing onions from a veggie burrito upon request."
6775," A customer left us a 3-star review: 'fitzgeralds is a somewhat dingy casino inside the fremont street experience. it is actually the newest casino on fremont street having opened in 1980. this fall the ace bus rapid transit system should radically speed up access to the strip. expect low room prices, good odds on table games, and aging slot machines. n although the advertised meals are very inexpensive especially the 1.99 breakfast the coffee is 2.25. the combined price makes it not much less than some of the breakfast at the fremont with a bigger selection. the 10 oz ribeye with shrimp for 8.99 and salad bar is available all the time. the fine dining steak house is only open thurs sat now.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'fitzgeralds is a somewhat dingy casino inside the fremont street experience. it is actually the newest casino on fremont street having opened in 1980. this fall the ace bus rapid transit system should radically speed up access to the strip. expect low room prices, good odds on table games, and aging slot machines. n although the advertised meals are very inexpensive especially the 1.99 breakfast the coffee is 2.25. the combined price makes it not much less than some of the breakfast at the fremont with a bigger selection. the 10 oz ribeye with shrimp for 8.99 and salad bar is available all the time. the fine dining steak house is only open thurs sat now.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Fitzgeralds Casino, consider the following suggestions: 1. Enhance the ambiance: Address the ""dingy"" perception by improving the overall cleanliness and aesthetics of the casino. 2. Expand food options: Offer a wider selection of affordable meals, especially for breakfast, to make it more competitive with other establishments. Consider reducing the price of coffee to match the breakfast price. 3. Update slot machines: Replace aging slot machines with newer, more appealing models to attract a broader customer base."
7783," A customer left us a 3-star review: 'eh i have mixed feelings about this place. it is a really big airport so takes awhile to get around. the food options get it done but much of them are outside security so if you have time look around those first. the lines here can be bad so plan ahead. i will say i was able to check a bag and get to my gate 30 minutes before takeoff thanks to having access to the flyby security line. the rental car buses come kinda frequently but plan on 20 mins to from get to the rental car facility from the airport.' The customer feels gratitude, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'eh i have mixed feelings about this place. it is a really big airport so takes awhile to get around. the food options get it done but much of them are outside security so if you have time look around those first. the lines here can be bad so plan ahead. i will say i was able to check a bag and get to my gate 30 minutes before takeoff thanks to having access to the flyby security line. the rental car buses come kinda frequently but plan on 20 mins to from get to the rental car facility from the airport.' The customer feels gratitude, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Improve food options within the security area to save time for travelers. 2. Reduce waiting times at security checkpoints and other lines. 3. Increase the frequency of rental car buses or provide more convenient transportation options. 4. Consider offering more information about the airport layout and transportation options to help travelers plan their time more effectively. 5. Offer more options for checking bags to allow for a more relaxed pre-flight experience. 6. Consider partnering with food vendors to offer faster service or more appealing options."
7838," A customer left us a 3-star review: '2.5 stars, but i'll round up n ntried this place despite it looking rather unsavory on the outside a couple of days ago... n nplate sizes portions aren't as big as i'm used to living next two big chinatowns in the bay area, and the food itself seems uninspired and low key. n nprices were on the high side at around 9 a plate which is high after considering the aforementioned factors, too... n ni liked, however, that the inside was actually nicer looking than i'd expected from judging the exterior. service was also satisfactory. n nother perks free parking in decent sized lot, restaurant is connected to a bar, and both are off the strip and low key quiet. also a decent menu selection. n nadvisories unsure how safe the area is and if parking for long periods of time is completely risk free.. n ni'd eat here again but it definitely wouldn't be my first choice.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: '2.5 stars, but i'll round up n ntried this place despite it looking rather unsavory on the outside a couple of days ago... n nplate sizes portions aren't as big as i'm used to living next two big chinatowns in the bay area, and the food itself seems uninspired and low key. n nprices were on the high side at around 9 a plate which is high after considering the aforementioned factors, too... n ni liked, however, that the inside was actually nicer looking than i'd expected from judging the exterior. service was also satisfactory. n nother perks free parking in decent sized lot, restaurant is connected to a bar, and both are off the strip and low key quiet. also a decent menu selection. n nadvisories unsure how safe the area is and if parking for long periods of time is completely risk free.. n ni'd eat here again but it definitely wouldn't be my first choice.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Enhance the exterior appearance to create a more inviting atmosphere. 2. Increase portion sizes to meet customer expectations, especially in areas with large Chinatowns. 3. Review and potentially adjust the pricing strategy to be more competitive, considering the factors mentioned. 4. Consider offering specials or discounts to attract customers and make the prices more appealing. 5. Improve the food quality and presentation to make it more inspiring and unique. 6. Provide information about the safety of the area and parking options to alleviate any concerns."
902," A customer left us a 2-star review: 'a lot of money for little atmosphere. the floor was sticky, the service was only okay, and the noise from the kitchen was unforgiveable. the kitchen is very close to the dining room. in the middle of the meal, around 6pm, the kitchen staff began doing something with the dishes that sounded like dishes breaking over and over. i realized that they were probably unloading the dishwasher. where was the owner? this was obnoxious. we can buy a better burger and warmer, and less dry at in and out, and especially for a lot less money. we will never go back.' The customer feels realization, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'a lot of money for little atmosphere. the floor was sticky, the service was only okay, and the noise from the kitchen was unforgiveable. the kitchen is very close to the dining room. in the middle of the meal, around 6pm, the kitchen staff began doing something with the dishes that sounded like dishes breaking over and over. i realized that they were probably unloading the dishwasher. where was the owner? this was obnoxious. we can buy a better burger and warmer, and less dry at in and out, and especially for a lot less money. we will never go back.' The customer feels realization, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Cleanliness: Address the issue of a sticky floor by increasing the frequency of cleaning, especially in high-traffic areas. 2. Service: Enhance the service by training staff to be more attentive, proactive, and responsive to customer needs. 3. Noise: Implement measures to reduce noise from the kitchen, such as using soundproofing materials or adjusting the kitchen schedule to minimize noise during peak dining hours. 4. Atmosphere: Consider ways to improve the overall atmosphere, such as soft music, ambient lighting, or decor changes."
7031," A customer left us a 3-star review: 'my family has been here a number of times for family lunches. we find the food to be above average, and about as authentically chinese as one might hope to find here. n nwe especially love the peking duck... can't get enough of it! according to a magazine article displayed at the restaurant , this is supposedly the specialty of the chef. n nmy impression is that most other dishes are rather common, including the likes of the ubiquitous general tao, lemon chicken etc, so i can't say they are particularly special unique. n nso far my encounters with the servers has been positive, as they are polite cheery. the place is new opened in 2013, i believe and clean. n nif you're seated next to the window the restaurant is on the second floor , you'll get a panoramic view of the hustle and bustle of montreal chinatown, which is a plus.' The customer feels love, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'my family has been here a number of times for family lunches. we find the food to be above average, and about as authentically chinese as one might hope to find here. n nwe especially love the peking duck... can't get enough of it! according to a magazine article displayed at the restaurant , this is supposedly the specialty of the chef. n nmy impression is that most other dishes are rather common, including the likes of the ubiquitous general tao, lemon chicken etc, so i can't say they are particularly special unique. n nso far my encounters with the servers has been positive, as they are polite cheery. the place is new opened in 2013, i believe and clean. n nif you're seated next to the window the restaurant is on the second floor , you'll get a panoramic view of the hustle and bustle of montreal chinatown, which is a plus.' The customer feels love, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Expand the menu: Offer more unique and special dishes, especially in the Chinese cuisine category, to provide a more diverse and authentic dining experience. This could help set your restaurant apart from others in the area. 2. Highlight the chef's specialties: Emphasize the chef's expertise in Peking Duck, as it seems to be a favorite among customers. Consider offering a special promotion or dish of the day featuring this dish."
8086," A customer left us a 3-star review: 'another baffling, huge monster of a pound store to be found in this area of edinburgh. n nit sells everything. i could expand on everything that it sells, but we would be here for a while. i might invent an updated version of the only fools and horses song that plays during the end credits, since they list off their many bargain wares. n nfor a wide range of products, this place isn't bad. aside from selling the tourist tat that most bargain stores in edinburgh display, they've got some imitation brands, garden equipment and cheap as chips electrics, just to give you an idea of the broad spectrum. i wouldn't trust any electrics from a pound shop, but for things like earphones you can be pleasantly surprised for a short lived period of time. n nneeds must in these purse pinching days of the recession, but it's a bit too much of a tacky overload for me. i'm sure if you rake through this place with a fine toothed comb you'll find something of use, but mostly it's a bit much! but since they bear the only fools ethos of bargain selling, it's a guarantee you'll find cut prices at a stroke!' The customer feels neutral, confusion, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'another baffling, huge monster of a pound store to be found in this area of edinburgh. n nit sells everything. i could expand on everything that it sells, but we would be here for a while. i might invent an updated version of the only fools and horses song that plays during the end credits, since they list off their many bargain wares. n nfor a wide range of products, this place isn't bad. aside from selling the tourist tat that most bargain stores in edinburgh display, they've got some imitation brands, garden equipment and cheap as chips electrics, just to give you an idea of the broad spectrum. i wouldn't trust any electrics from a pound shop, but for things like earphones you can be pleasantly surprised for a short lived period of time. n nneeds must in these purse pinching days of the recession, but it's a bit too much of a tacky overload for me. i'm sure if you rake through this place with a fine toothed comb you'll find something of use, but mostly it's a bit much! but since they bear the only fools ethos of bargain selling, it's a guarantee you'll find cut prices at a stroke!' The customer feels neutral, confusion, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on the following areas: 1. Organize the store better: The customer mentions feeling overwhelmed by the variety of products. Improving the store layout and categorizing items more clearly could help them find what they need more easily. 2. Quality assurance: The customer expresses concern about the quality of electronics, specifically. Ensuring that the electronics are reliable and of good quality could help build trust with this customer and others. 3. Reduce tackiness: The customer finds the store too tacky."
197," A customer left us a 2-star review: 'i'm so disappointed! i was really looking forward to chef mario's restaurant, but all we really got was some expensive macaroni grill type food. n ni was with a group of 10 girls bachlorette party, it's vegas and, amazingly, we all ordered something different. usually the specials aren't that great, but the special of the day, lamb something was great. the other good dish was the crispy duck, which was like a quarter of a duck and roasted grapes raisins . n neverything else was mediocre or salty. like gimme that pitcher of water salty. i know the girl that ordered the marinated chicken pillard at about a quarter of her food because it was so salty. i had the linguine con le cozze, basically mussels and saffron linguine. it was a little on the salty side, but it was little more than buttered noodles w handful of mussels not in shell . n ni also ordered the cheese appetizer. they didn't have much selection, and ran out of one of the cheese we wanted. anyway, the cheeses were small pieces, and 17. meh. service was great, but i feel like i wasted a meal.' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i'm so disappointed! i was really looking forward to chef mario's restaurant, but all we really got was some expensive macaroni grill type food. n ni was with a group of 10 girls bachlorette party, it's vegas and, amazingly, we all ordered something different. usually the specials aren't that great, but the special of the day, lamb something was great. the other good dish was the crispy duck, which was like a quarter of a duck and roasted grapes raisins . n neverything else was mediocre or salty. like gimme that pitcher of water salty. i know the girl that ordered the marinated chicken pillard at about a quarter of her food because it was so salty. i had the linguine con le cozze, basically mussels and saffron linguine. it was a little on the salty side, but it was little more than buttered noodles w handful of mussels not in shell . n ni also ordered the cheese appetizer. they didn't have much selection, and ran out of one of the cheese we wanted. anyway, the cheeses were small pieces, and 17. meh. service was great, but i feel like i wasted a meal.' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your restaurant, consider the following steps: 1. Address the issue of food quality and saltiness: - Adjust seasoning levels to reduce saltiness in dishes, especially pasta and seafood. - Ensure that all dishes, particularly specials, are consistently high-quality and flavorful. - Expand the selection of cheeses and ensure that popular options are always available. 2. Improve variety and presentation: - Offer a wider range of dishes, especially for large groups like bachelorette parties. - Enhance the presentation of dishes to make them more visually appealing and memorable."
4590," A customer left us a 1-star review: 'don't ignore the reviews this is some of the worst food at the most ridiculous prices you'll ever find. in fact, it belongs on the restaurant equivalent of the list of movies so bad, you have to see them for their hilarity. i ordered a new york strip with tempura and got back one of the worst cuts of meat i've ever been served. fatty, possibly old. i mean, this steak was more suitable for your dog. the tempura was unremarkable. the salad was lettuce with some dressing. miso soup tasted like it had a non fish base. touch of beef broth? i don't know . all this for 36. n ni'm still trying to decide which was worse, this, or estiatorio milos. at least i could eat the food at milos, even though it was mediocre and i had to arrange financing. this stuff . . . this stuff was plain bad. n nthe service was equally bad. i wanted for a refill many times. the ambiance was tomb like. should have been a tip off, but i wasn't thinking. oh, the regret . . . n nterrible, just . . . terrible. don't eat here. go to chipotle or something. you might at least walk away satisfied.' The customer feels annoyance, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'don't ignore the reviews this is some of the worst food at the most ridiculous prices you'll ever find. in fact, it belongs on the restaurant equivalent of the list of movies so bad, you have to see them for their hilarity. i ordered a new york strip with tempura and got back one of the worst cuts of meat i've ever been served. fatty, possibly old. i mean, this steak was more suitable for your dog. the tempura was unremarkable. the salad was lettuce with some dressing. miso soup tasted like it had a non fish base. touch of beef broth? i don't know . all this for 36. n ni'm still trying to decide which was worse, this, or estiatorio milos. at least i could eat the food at milos, even though it was mediocre and i had to arrange financing. this stuff . . . this stuff was plain bad. n nthe service was equally bad. i wanted for a refill many times. the ambiance was tomb like. should have been a tip off, but i wasn't thinking. oh, the regret . . . n nterrible, just . . . terrible. don't eat here. go to chipotle or something. you might at least walk away satisfied.' The customer feels annoyance, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the review: Respond to the review promptly, acknowledging the customer's concerns and expressing empathy for their experience. 2. Apologize sincerely: Offer a genuine apology for the poor quality of the food and service they received. 3. Offer a solution: Provide a solution, such as a complimentary meal or a discount on their next visit, to make amends for the negative experience. 4. Address specific issues: Address the specific issues mentioned in the review, such as the quality of the food, service, and ambiance."
6336," A customer left us a 1-star review: '8 11 11 n nafter reading so many reviews about how great maggiano's happy hour was, i decided to check it out myself and use a 10 gift card that maggiano's had sent to me in honor of my birthday. yes, i'm writing this review almost two years' later... i am that backlogged with reviews and photos bear with me. i don't think that these should be discounted based on how long it's been since these visits, because i and others could use these observations to see if the restaurants and their service and products have improved, or in some cases, worsened. n nwas going to try a couple of the apps when i spotted the four cheese ravioli http www.yelp.com biz photos maggianos little italy scottsdale 3?select gzmwrgnr3im5etxgk5rfiq gzmwrgnr3im5etxgk5rfiq on the dinner menu. the description mentioned ricotta, cream cheese, mozz, and provolone in a pesto alfredo cream sauce, and i was hooked ricotta, pesto, and alfredo hook me in 95 of the time . unfortunately, the dish was a huge letdown... http www.yelp.com biz photos maggianos little italy scottsdale 3?select dmecy1zfqidngrglm1e3sa dmecy1zfqidngrglm1e3sa all but two of the ravioli were half frozen especially at the edges , and the flavors? all of the cheeses, marinara sauce, and pesto alfedo cream sauce tasted the same! all bland, without any distinction between them. i tasted samples from allover the plate, from all components, separately and together, and couldn't discern any difference. even the entree's appearance was subpar. suffice it to say, i have not stepped foot into another maggiano's since. n nthe two good comments i could say are that the restaurant was quiet no one was there and the plates were quaint looking, with that old fashioned rose and bone tinted floral print.' The customer feels approval, neutral, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: '8 11 11 n nafter reading so many reviews about how great maggiano's happy hour was, i decided to check it out myself and use a 10 gift card that maggiano's had sent to me in honor of my birthday. yes, i'm writing this review almost two years' later... i am that backlogged with reviews and photos bear with me. i don't think that these should be discounted based on how long it's been since these visits, because i and others could use these observations to see if the restaurants and their service and products have improved, or in some cases, worsened. n nwas going to try a couple of the apps when i spotted the four cheese ravioli http www.yelp.com biz photos maggianos little italy scottsdale 3?select gzmwrgnr3im5etxgk5rfiq gzmwrgnr3im5etxgk5rfiq on the dinner menu. the description mentioned ricotta, cream cheese, mozz, and provolone in a pesto alfredo cream sauce, and i was hooked ricotta, pesto, and alfredo hook me in 95 of the time . unfortunately, the dish was a huge letdown... http www.yelp.com biz photos maggianos little italy scottsdale 3?select dmecy1zfqidngrglm1e3sa dmecy1zfqidngrglm1e3sa all but two of the ravioli were half frozen especially at the edges , and the flavors? all of the cheeses, marinara sauce, and pesto alfedo cream sauce tasted the same! all bland, without any distinction between them. i tasted samples from allover the plate, from all components, separately and together, and couldn't discern any difference. even the entree's appearance was subpar. suffice it to say, i have not stepped foot into another maggiano's since. n nthe two good comments i could say are that the restaurant was quiet no one was there and the plates were quaint looking, with that old fashioned rose and bone tinted floral print.' The customer seems to have a negative experience with the Four Cheese Ravioli at Maggiano's Little Italy in Scottsdale. Here's a possible response to the review: Dear [Customer's Name], Thank you for taking the time to share your experience with us. We're truly sorry to hear that your visit to Maggiano's Little Italy in Scottsdale did not meet your expectations, especially considering the positive reviews you had read about our Happy Hour. We appreciate your detailed feedback regarding the Four Cheese Ravioli. We understand your disappointment with the dish, particularly the issue of half-frozen ravioli and the lack of distinct flavors."
9625," A customer left us a 3-star review: 'i can't commit myself as a huge fan of casey moore's just yet. while the staff there has been great when i've been, the only time i've had food there it was just ok. i've been there a few more times for drinks and they have good prices and the environment is one of a kind. i guess i'll have to stop by again soon.' The customer feels admiration, approval, optimism. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i can't commit myself as a huge fan of casey moore's just yet. while the staff there has been great when i've been, the only time i've had food there it was just ok. i've been there a few more times for drinks and they have good prices and the environment is one of a kind. i guess i'll have to stop by again soon.' The customer feels admiration, approval, optimism. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and potentially turn them into a loyal fan of Casey Moore's, consider the following actions: 1. Enhance Food Quality: Focus on improving the quality and consistency of the food offered. This could involve upgrading ingredients, refining recipes, or bringing in a new chef. 2. Consistent Staff Training: Ensure that all staff members are well-trained and knowledgeable about the menu, specials, and service standards. This will help maintain a high level of service during each visit. 3. Follow-up: Reach out to the customer to thank them for their feedback and express your desire to make their next visit exceptional."
4833," A customer left us a 1-star review: 'came by to try this place out since my nephew needed a hair cut. didn't have an appointment but was told it would only be about 20 min wait. thought that to be a little long as there where 6.... yes 6 barbers. anyway one barber finishes and thought great we are next... nope. i guess his friend came in and they just started to bullshit in the back. ok we'll wait for the next one. when the next guy finishes he decides that he needs a lunch break and leaves. mind you its 11 15. we are now down to 4 barbers and 3 people waiting. its ok cuz like i said there are still 4 shouldn't be much longer especially since its now been 20 min. n30 min in and the four are still working on the the same 4 customers that where already in the chairs when we walked in 30 min ago. someone should be done soon right? oh and by the way the 2 people behind us where never noticed. no hello, how can i help? do you have an appt, or there is a wait of such amount of time...... at this point the two behind us have now left but where replaced with two new potential customers. nnext to finish is the only woman cutting hair. so we should be next.... nope again. she is not able to cut my nephews hair because she doesn't know how to layer.... really?? well at least she stepped up and said something so he didn't walk out with a bad cut. n45 min later my newphew was finally seen. it wasn't a bad cut but was not worth the wait or the cost. won't be returning.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'came by to try this place out since my nephew needed a hair cut. didn't have an appointment but was told it would only be about 20 min wait. thought that to be a little long as there where 6.... yes 6 barbers. anyway one barber finishes and thought great we are next... nope. i guess his friend came in and they just started to bullshit in the back. ok we'll wait for the next one. when the next guy finishes he decides that he needs a lunch break and leaves. mind you its 11 15. we are now down to 4 barbers and 3 people waiting. its ok cuz like i said there are still 4 shouldn't be much longer especially since its now been 20 min. n30 min in and the four are still working on the the same 4 customers that where already in the chairs when we walked in 30 min ago. someone should be done soon right? oh and by the way the 2 people behind us where never noticed. no hello, how can i help? do you have an appt, or there is a wait of such amount of time...... at this point the two behind us have now left but where replaced with two new potential customers. nnext to finish is the only woman cutting hair. so we should be next.... nope again. she is not able to cut my nephews hair because she doesn't know how to layer.... really?? well at least she stepped up and said something so he didn't walk out with a bad cut. n45 min later my newphew was finally seen. it wasn't a bad cut but was not worth the wait or the cost. won't be returning.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Improve appointment management: Ensure that appointments are scheduled efficiently to minimize wait times. If walk-ins are allowed, have a system in place to estimate wait times accurately. 2. Prioritize customers in the waiting area: Greet customers promptly upon arrival, ask if they have an appointment, and provide regular updates on wait times. 3. Staff training: Provide ongoing training for barbers to improve their skills, including layering techniques. This will help ensure that all customers receive high-quality haircuts."
3026," A customer left us a 2-star review: 'my experience with seksun was just ok. it was friday night at 6pm the place was dead. i saw the conveyor belt, probably a 2 minutes loop compared with what we had before a 6 minutes loop in oregon this belt felt short. the same 10 dishes were going around and around. i ordered some hamachi sashimi, fried veggie spring rolls and 2 spicy hand rolls because the belt selection was very limited.' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'my experience with seksun was just ok. it was friday night at 6pm the place was dead. i saw the conveyor belt, probably a 2 minutes loop compared with what we had before a 6 minutes loop in oregon this belt felt short. the same 10 dishes were going around and around. i ordered some hamachi sashimi, fried veggie spring rolls and 2 spicy hand rolls because the belt selection was very limited.' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Acknowledge the customer's feedback: Respond to the review, thank them for their feedback, and express regret for their less-than-satisfactory experience. 2. Address the issue of limited selection: Increase the variety of dishes on the conveyor belt, or offer a more extensive menu for direct orders. 3. Improve the conveyor belt efficiency: If possible, extend the loop time of the conveyor belt to match or exceed the 6-minute loop they experienced at the Oregon location."
2367," A customer left us a 2-star review: 'waren heute zum mittagessen im la strada. der gastraum war beim betreten ca halb voll. die restlichen tische waren nicht mit geschirr belegt. also blieb nur noch ein tisch u00fcbrig. nach 20! minuten bem u00fchte sich mal eine service kraft zu uns und brachte die karte. wir bestellten zwei pizzen beide waren gut und kamen nach weiteren ca 15 minuten was absolut okay ist. der preu u00dfischen von 5 euro pro pizza ist top kann aber den schlechten service nur bedingt retten fazit wenn es mal nicht in einer stunde sein soll dann besser wo anders hin sonst ist die mittagspause ohne essen zu ende' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'waren heute zum mittagessen im la strada. der gastraum war beim betreten ca halb voll. die restlichen tische waren nicht mit geschirr belegt. also blieb nur noch ein tisch u00fcbrig. nach 20! minuten bem u00fchte sich mal eine service kraft zu uns und brachte die karte. wir bestellten zwei pizzen beide waren gut und kamen nach weiteren ca 15 minuten was absolut okay ist. der preu u00dfischen von 5 euro pro pizza ist top kann aber den schlechten service nur bedingt retten fazit wenn es mal nicht in einer stunde sein soll dann besser wo anders hin sonst ist die mittagspause ohne essen zu ende' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at La Strada, consider the following steps: 1. Improve seating management: Ensure that tables are properly set and ready for customers upon entry. This will prevent the customer from feeling inconvenienced due to unoccupied tables. 2. Enhance service speed: Reduce the waiting time for service, such as bringing the menu and taking orders more promptly. Aim to have a server check on customers within 5-10 minutes of their arrival. 3. Communicate wait times: If there is a wait for a table or for food, inform customers of the estimated wait time to manage their expectations."
1587," A customer left us a 2-star review: 'save your money and go to paradise bakery in the food court. same quality of food for 1 2 the price. i had the turkey cranberry sandwich and the chicken soup. the sandwich was actually quite bland and the soup wasn't much better. for nearly 20 for a soup and sandwich, i was expecting some wow. n njust cuz it's nordies doesn't mean it's quality.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'save your money and go to paradise bakery in the food court. same quality of food for 1 2 the price. i had the turkey cranberry sandwich and the chicken soup. the sandwich was actually quite bland and the soup wasn't much better. for nearly 20 for a soup and sandwich, i was expecting some wow. n njust cuz it's nordies doesn't mean it's quality.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Enhance the flavor profile of the Turkey Cranberry Sandwich and Chicken Soup by adjusting seasonings and ingredients to make them more flavorful and appealing. 2. Offer a more competitive price for the quality of food served, especially considering the Nordstrom's brand reputation for luxury. 3. Train staff to ensure that sandwiches are made consistently and with attention to detail, ensuring that each sandwich is fresh, hot, and flavorful. 4. Improve the presentation of the food to make it more visually appealing and enhance the overall dining experience."
9799," A customer left us a 3-star review: 'the menu selection is excellent. the server asked us where we wanted to sit, but sat us somewhere completely different and she was really slow in getting us our check. but the food was great.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'the menu selection is excellent. the server asked us where we wanted to sit, but sat us somewhere completely different and she was really slow in getting us our check. but the food was great.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, focus on the following areas: 1. Seating: Ensure servers accurately follow customer seating preferences. 2. Server Efficiency: Improve server speed in delivering services, such as bringing the check promptly when requested. 3. Communication: Enhance communication skills to maintain a positive and professional interaction with customers. 4. Consistency: Maintain the high quality of food to match the excellent menu selection mentioned in the review. By addressing these areas, you can create a more enjoyable and efficient dining experience for this customer and future patrons."
3180," A customer left us a 2-star review: 'well let's start by saying service was good. no complaints there. so this is not one of those bitter posts you see. the reason i give 2 stars is b c of the service otherwise i would drop it lower. nnow let's get to the skinny. nthe food it honestly wasn't all that great. we had a few different plates b c it's a tapas small plate style restaurant.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'well let's start by saying service was good. no complaints there. so this is not one of those bitter posts you see. the reason i give 2 stars is b c of the service otherwise i would drop it lower. nnow let's get to the skinny. nthe food it honestly wasn't all that great. we had a few different plates b c it's a tapas small plate style restaurant.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the quality of our food, particularly in the tapas section. This could involve refining recipes, sourcing higher-quality ingredients, or consulting with a culinary expert. Additionally, we could consider offering a wider variety of dishes to cater to diverse tastes. By addressing these concerns, we aim to turn a 2-star review into a more positive experience for this customer and future diners."
8464," A customer left us a 3-star review: 'ok. i understand the vibe of this place, not your typical steak house. that being said, the food should be on par with others in its class if you want to be taken seriously. the food here is subpar in comparison. the porterhouse was cooked well and huge, but flavor was lacking. the sides of duck fat fries, bok choy, mac n cheese were all forgettable. the bread was good as well as my crab salad. if i had to pay for this meal, i would be very unhappy. luckily it was comped so all is good. the vibe for younger patrons is nice though. lounge club feel while stuffing your face' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'ok. i understand the vibe of this place, not your typical steak house. that being said, the food should be on par with others in its class if you want to be taken seriously. the food here is subpar in comparison. the porterhouse was cooked well and huge, but flavor was lacking. the sides of duck fat fries, bok choy, mac n cheese were all forgettable. the bread was good as well as my crab salad. if i had to pay for this meal, i would be very unhappy. luckily it was comped so all is good. the vibe for younger patrons is nice though. lounge club feel while stuffing your face' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the flavor of our dishes, particularly the porterhouse steak and the sides. This could involve using higher quality ingredients, refining our seasoning and cooking techniques, or consulting with a culinary expert. We could also consider offering a taste test or customization options for dishes to ensure they meet individual preferences. Additionally, we might want to reevaluate our pricing to ensure it aligns with the quality of our food. Lastly, maintaining consistent service quality, even when meals are comped, is important to build trust and loyalty with our customers."
6110," A customer left us a 1-star review: 'in regards to cassie or ricks comment. i tried multiple times to get in touch with someone in upper management about my experience. it's funny how a review on social media suddenly makes this important...too little to late.' The customer feels amusement, joy, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'in regards to cassie or ricks comment. i tried multiple times to get in touch with someone in upper management about my experience. it's funny how a review on social media suddenly makes this important...too little to late.' The customer feels amusement, joy, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the review by acknowledging the customer's frustration and apologizing for their negative experience. 2. Offer a solution: Provide a clear and concise solution to the problem, such as offering a refund, discount, or other compensation for their inconvenience. 3. Reach out directly: Contact the customer directly via email or phone to discuss their concerns and offer a personalized solution. 4. Improve communication: Ensure that there are multiple channels for customers to reach out to upper management, such as a dedicated email address or phone line."
2809," A customer left us a 2-star review: 'watch your stuff! my four year old daughter made a build a bear for her brother 's first christmas gift. we were sitting at dairy queen with the box under our table and somebody snagged the box. staff was not at all concerned. just be careful of your belongings. it seems like a safe mall but not so safe. was a sad christmas lesson for a four year old girl.' The customer feels caring, sadness, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'watch your stuff! my four year old daughter made a build a bear for her brother 's first christmas gift. we were sitting at dairy queen with the box under our table and somebody snagged the box. staff was not at all concerned. just be careful of your belongings. it seems like a safe mall but not so safe. was a sad christmas lesson for a four year old girl.' The customer feels caring, sadness, neutral. Concisely, how can we best improve our services for this customer's experience? 1. Enhance Awareness: Implement a clear policy about unattended items in the seating area, and ensure staff are trained to remind customers about the potential risks of leaving belongings unattended. 2. Empathy and Support: Train staff to respond empathetically when customers express concerns or share negative experiences. Offer support and reassurance, and express regret for the inconvenience caused. 3. Improve Security: Increase security measures, such as monitoring CCTV footage more closely or increasing the frequency of security patrols, to help prevent incidents like this from happening in the future."
6809," A customer left us a 3-star review: 'i've been here a number of times and have had great service and very good food each time. don't mistake good for gourmet. it's solid fast, mexican food. i usually grab the coupon from val pak and save a couple of bucks. nice salsa bar and very clean inside. very generous portions!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i've been here a number of times and have had great service and very good food each time. don't mistake good for gourmet. it's solid fast, mexican food. i usually grab the coupon from val pak and save a couple of bucks. nice salsa bar and very clean inside. very generous portions!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Maintain the quality of service and food: The customer appreciates the good service and food, but they don't mistake it for gourmet. Ensure that the quality remains consistent to meet their expectations. 2. Offer a more diverse menu: While the customer enjoys the Mexican food, they may appreciate having more options to choose from, which could cater to a wider range of tastes. 3. Highlight the unique aspects of your restaurant: Emphasize the nice salsa bar and generous portions mentioned in the review, as these seem to be aspects that the customer particularly enjoys."
2987," A customer left us a 2-star review: 'i really like the ambiance here for breakfast but the service is terrible and they are always out of staple items, like english breakfast tea. n ni had a morning business meeting breakfast here, paid the bill and tipped 20 . i asked for more tea and got charged again, okay, fair enough. i paid the additional bill but did not tip again on the 2.50, the waiter followed me outside and confronted me about why i didn't tip again on the second bill as i was standing with my client. tacky. also, they need to step up the menu. the menu is limited and not prepared very well, which is a shame, because it has a great euro cafe type of environment.' The customer feels approval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i really like the ambiance here for breakfast but the service is terrible and they are always out of staple items, like english breakfast tea. n ni had a morning business meeting breakfast here, paid the bill and tipped 20 . i asked for more tea and got charged again, okay, fair enough. i paid the additional bill but did not tip again on the 2.50, the waiter followed me outside and confronted me about why i didn't tip again on the second bill as i was standing with my client. tacky. also, they need to step up the menu. the menu is limited and not prepared very well, which is a shame, because it has a great euro cafe type of environment.' The customer feels approval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve Service Quality: Train staff to provide friendly, attentive, and professional service. They should be aware of the importance of each customer and their needs, especially during business meetings. 2. Stock Management: Ensure that staple items like English Breakfast tea are always in stock to avoid disappointing customers. 3. Billing Clarification: Clearly communicate billing procedures to avoid confusion. If there is an additional charge, it should be explained to the customer beforehand. 4. Menu Expansion: Offer a more diverse menu to cater to a wider range of tastes and preferences."
2311," A customer left us a 2-star review: 'yogurt is watery and expensive. fro yo should be much thicker than this. it shouldn't be a liquid 5 minutes after you start eating it. n nthe only upside is that they offer the usual samples along with a loyalty program.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'yogurt is watery and expensive. fro yo should be much thicker than this. it shouldn't be a liquid 5 minutes after you start eating it. n nthe only upside is that they offer the usual samples along with a loyalty program.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Adjust the consistency of the yogurt to make it thicker and less watery. 2. Review the pricing to ensure it is competitive and offers good value for the quality of the product. 3. Offer a solution or compensation for the customer's dissatisfaction, such as a discount or a free item on their next visit. 4. Improve the quality of the samples to make them more appealing and representative of the final product. 5. Enhance the loyalty program to provide more benefits and incentives for repeat customers. 6. Consider implementing feedback mechanisms to gather more information about customer preferences and expectations."
4031," A customer left us a 1-star review: 'i travel for business 40 weeks out of the year. this hotel is by far the worst experience i have ever had. about 25 minutes after getting into my room there was a knock on the door, the manager wanted to inspect my room for someone complained about smelling smoke. i figured this was some whacky routine of theirs, i let him in and he cleared the room. ten minutes later he was back asking me, no telling me that i have to leave. am i a smoker? yes. did i even have a pack of smokes with me? no! there was no talking to him, he was on a mission to have me leave. by far the worst travel experience i have ever had.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i travel for business 40 weeks out of the year. this hotel is by far the worst experience i have ever had. about 25 minutes after getting into my room there was a knock on the door, the manager wanted to inspect my room for someone complained about smelling smoke. i figured this was some whacky routine of theirs, i let him in and he cleared the room. ten minutes later he was back asking me, no telling me that i have to leave. am i a smoker? yes. did i even have a pack of smokes with me? no! there was no talking to him, he was on a mission to have me leave. by far the worst travel experience i have ever had.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? 1. Improve Communication: Clearly communicate hotel policies, including no-smoking rules, to guests upon check-in. This can be done through a welcome letter, email, or verbal explanation. 2. Enhance Training: Train staff to handle sensitive situations with empathy and professionalism. They should be able to listen to the guest's concerns, investigate the issue thoroughly, and find a resolution that satisfies both parties. 3. Implement a Smoke Detector System: To prevent false alarms, install a reliable smoke detector system that can accurately detect tobacco smoke. This will help reduce unnecessary inspections and potential conflicts with guests."
522," A customer left us a 2-star review: 'i've been waiting to see this show for over a year. i was very excited to say the least, i suppose my expectations were high. there were about 3 great song performances of the 20 songs. the artists are very talented and some of the acts are impressive. n nwe enjoyed the octopus garden, the skaters, the bubbles and the trampolines. n non the other hand, there were many performances that seemed random and i became bored throughout. while i realize the artists work very hard and i'm not disrespecting their skills or talents, i think the choreographers should start an advisory council and go back to the creative stage and re design the choreography.' The customer feels excitement, admiration, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i've been waiting to see this show for over a year. i was very excited to say the least, i suppose my expectations were high. there were about 3 great song performances of the 20 songs. the artists are very talented and some of the acts are impressive. n nwe enjoyed the octopus garden, the skaters, the bubbles and the trampolines. n non the other hand, there were many performances that seemed random and i became bored throughout. while i realize the artists work very hard and i'm not disrespecting their skills or talents, i think the choreographers should start an advisory council and go back to the creative stage and re design the choreography.' The customer feels excitement, admiration, joy. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Address the issue of inconsistency in the performances: The customer mentions that many performances seemed random and caused boredom. We could work on ensuring a more balanced mix of acts, focusing on maintaining a high level of engagement throughout the show. 2. Enhance the creative process: The customer suggests forming an advisory council for the choreographers. This could be a valuable step in gathering feedback and ideas from a diverse group of individuals, helping to create a more cohesive and engaging show."
4815," A customer left us a 1-star review: 'i was told my wait to get a hair cut was 20 minutes max. 40 minutes later i left without a haircut. thanks for wasting 40 minutes of my time great clips!' The customer feels gratitude, annoyance, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i was told my wait to get a hair cut was 20 minutes max. 40 minutes later i left without a haircut. thanks for wasting 40 minutes of my time great clips!' The customer feels gratitude, annoyance, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the review by acknowledging the customer's frustration and apologizing for the inconvenience caused. 2. Address the root cause: Investigate the cause of the long wait times and take steps to address it, such as improving scheduling, training staff on time management, or hiring additional stylists. 3. Offer a solution: Offer the customer a complimentary haircut or a discount on their next visit as a gesture of goodwill and to make up for the wasted time."
8889," A customer left us a 3-star review: 'i been coming here for about 3 years and they been great for most part, mainly because of marcella i think that was her name . always was a great cut and gave like 20 30 min awesome massages. she left in december 13 and it has gone down hill ever since. i got my haircut about every 3 weeks .' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i been coming here for about 3 years and they been great for most part, mainly because of marcella i think that was her name . always was a great cut and gave like 20 30 min awesome massages. she left in december 13 and it has gone down hill ever since. i got my haircut about every 3 weeks .' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Acknowledge the customer's feedback: Respond to the review, thank the customer for their feedback, and express your regret for the decline in service they've experienced since December 13. 2. Address the issue of the missing team member: Inquire about the specific aspects of the service that were exceptional with the former team member, Marcella, to better understand what made their experience so positive. This information can help you identify the qualities and skills needed in future hires."
2368," A customer left us a 2-star review: 'i went there after reading the reviews but the place kind of disappointed me. it was dinner time but the place was empty. only a waiter for the whole restaurant. service was slow. we ordered lamb and catch of the day. the fish is almost ok if i didn't taste the gallbladder. and the lamb just sucks for we can taste the meat is not fresh. will never go there again.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i went there after reading the reviews but the place kind of disappointed me. it was dinner time but the place was empty. only a waiter for the whole restaurant. service was slow. we ordered lamb and catch of the day. the fish is almost ok if i didn't taste the gallbladder. and the lamb just sucks for we can taste the meat is not fresh. will never go there again.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Staffing: Ensure there is adequate staffing during peak hours to provide prompt service. 2. Ambiance: Improve the restaurant's ambiance to attract more customers and create a more welcoming environment. 3. Food Quality: Enhance the quality of the food, particularly the fish and lamb dishes, to ensure they are fresh and free of any off-putting elements like gallbladder. 4. Communication: Improve communication with customers about the sourcing and preparation of their meals to build trust and avoid negative experiences."
1932," A customer left us a 2-star review: 'i would have liked to rate them well as they are a typical mom and pop store unfortunately all the 3 times i have been there the food is passable at the best. the air is also thick with burnt wok oil which ruins ones hunger if you sit around for too long bad ventilation . n nthey do have wonderful service and generous portions, but that has never been a redeeming feature for restaurants. n nso far i have tried the kung pao, the singapore noodle and the firecracker' The customer feels admiration, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i would have liked to rate them well as they are a typical mom and pop store unfortunately all the 3 times i have been there the food is passable at the best. the air is also thick with burnt wok oil which ruins ones hunger if you sit around for too long bad ventilation . n nthey do have wonderful service and generous portions, but that has never been a redeeming feature for restaurants. n nso far i have tried the kung pao, the singapore noodle and the firecracker' The customer feels admiration, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Improve Kitchen Hygiene: Address the issue of burnt wok oil by improving the ventilation system in the kitchen and ensuring that the oil is not overheated, which can lead to a burnt smell. 2. Food Quality: Work on enhancing the quality of the food, particularly the dishes mentioned (kung pao, Singapore noodle, and firecracker). This could involve refining recipes, sourcing better ingredients, or hiring a chef with more expertise in Chinese cuisine."
7057," A customer left us a 3-star review: 'faq n nq oh man, remember when it was on the street level? na do i!? what a great place for a quick drink on the way to the casino royale. a great place to listen to someone butcher a chaka khan song. n nq oh man, remember dancing there? na again, a quick pit stop for drinking and dancing before you head up to the godiva chocolate near harrah's. n nq oh man, what about the mist machines? na absolutely stunning when you realize that you made a mistake by wearing linen pants in the summer. sure, you're thinking, linen pants! they're thin, they breathe, they're comfortable. how could i go wrong? n nthat's when you realize that it's 113 degrees f in las vegas, and really, if laws allowed it and if there were more people in shape in america , you'd just go naked in that kind of heat. n nfyi ... it's dry heat. get over it. i mean, have you been to orlando, fl in the summer? forget it. you're sweating as soon as those sliding glass doors open on your way to the rental car. i'll take a dry 113 degrees f any day of the week and weekend.' The customer feels admiration, curiosity, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'faq n nq oh man, remember when it was on the street level? na do i!? what a great place for a quick drink on the way to the casino royale. a great place to listen to someone butcher a chaka khan song. n nq oh man, remember dancing there? na again, a quick pit stop for drinking and dancing before you head up to the godiva chocolate near harrah's. n nq oh man, what about the mist machines? na absolutely stunning when you realize that you made a mistake by wearing linen pants in the summer. sure, you're thinking, linen pants! they're thin, they breathe, they're comfortable. how could i go wrong? n nthat's when you realize that it's 113 degrees f in las vegas, and really, if laws allowed it and if there were more people in shape in america , you'd just go naked in that kind of heat. n nfyi ... it's dry heat. get over it. i mean, have you been to orlando, fl in the summer? forget it. you're sweating as soon as those sliding glass doors open on your way to the rental car. i'll take a dry 113 degrees f any day of the week and weekend.' The customer feels admiration, curiosity, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Location: If possible, consider moving the establishment back to the street level, as the customer seemed to enjoy the convenience of it being on their way to other attractions. 2. Music Selection: Improve the music selection, particularly for live performances, to ensure a more enjoyable experience for customers who appreciate Chaka Khan's music. 3. Ambiance: Consider adjusting the mist machines to provide a more comfortable environment, especially during hot summer months. This could help alleviate the issue of wearing linen pants being too hot."
5360," A customer left us a 1-star review: 'terrible food. the day before we had buffet at the caesar's and had amazing time with 5 star service. n nbellagio buffet is poorly designed and implemented. the food choice is limited with no hot food.. well let me reiterate the hot food is only mildly warm, so do not let the steam trick you. the king crab legs are cold not like the caesar's where the chef boils the crab and give them to you right on the spot. n nthe food tastes like cheap low class that you can find at local suburban casino. close to frozen sushi only 2 3 choices , smoked salmon?!! which is not fresh yikes. the only thing we liked is the lamb. n nservice is more like bus boys not much attention to patrons...' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'terrible food. the day before we had buffet at the caesar's and had amazing time with 5 star service. n nbellagio buffet is poorly designed and implemented. the food choice is limited with no hot food.. well let me reiterate the hot food is only mildly warm, so do not let the steam trick you. the king crab legs are cold not like the caesar's where the chef boils the crab and give them to you right on the spot. n nthe food tastes like cheap low class that you can find at local suburban casino. close to frozen sushi only 2 3 choices , smoked salmon?!! which is not fresh yikes. the only thing we liked is the lamb. n nservice is more like bus boys not much attention to patrons...' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at our buffet, we can focus on the following areas: 1. Food Quality: Ensure that all hot food items are cooked properly and served hot. This includes properly cooking items like king crab legs and maintaining the quality of sushi offerings. 2. Food Variety: Expand the food choices available, particularly in the hot food section, to provide a more diverse and appealing selection. 3. Service: Train our staff to provide attentive and personalized service, going beyond just busboy duties. This includes being proactive in addressing customer needs and concerns."
9491," A customer left us a 3-star review: 'why doesn't this store change the title to barnes and nobles instead of bookstar?? the b n sticker is on the windows.. very strange. n nfound lots of clearance items when i entered the store. it was so exciting to peruse through calendars, books, and christmas items. i bought a christmas toy since it was too cute to pass up. n ni went into this store at 8 30pm, and was surprised that it closes at 10pm. anyway, lots of books at this store and the store workers are friendly.' The customer feels excitement, surprise, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'why doesn't this store change the title to barnes and nobles instead of bookstar?? the b n sticker is on the windows.. very strange. n nfound lots of clearance items when i entered the store. it was so exciting to peruse through calendars, books, and christmas items. i bought a christmas toy since it was too cute to pass up. n ni went into this store at 8 30pm, and was surprised that it closes at 10pm. anyway, lots of books at this store and the store workers are friendly.' The customer feels excitement, surprise, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following actions: 1. Address the confusion about the store's name by ensuring that the exterior signage is consistent and clearly visible. 2. Maintain a clear and organized layout for clearance items to avoid any potential confusion for customers. 3. Consider extending the store's operating hours, especially if there is a high demand for shopping later in the evening. 4. Highlight any unique or exclusive items that differentiate the store from Barnes & Noble to reinforce the store's identity. 5. Provide clear and visible signage indicating the store's closing time to avoid any surprises for customers."
5676," A customer left us a 1-star review: 'i'm done coming to this location. as the years have passed, this location has gone downhill. can't they afford to hire more waitresses? it's not fair to anyone when it's one waitress to 15 customers. i couldn't even get a refill. i wanted to go get it myself since the machine is in full view. the waitress tells me that customers aren't supposed to get their drinks themselves. call me crazy, but i'd like to have a little more beverage with my meal.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i'm done coming to this location. as the years have passed, this location has gone downhill. can't they afford to hire more waitresses? it's not fair to anyone when it's one waitress to 15 customers. i couldn't even get a refill. i wanted to go get it myself since the machine is in full view. the waitress tells me that customers aren't supposed to get their drinks themselves. call me crazy, but i'd like to have a little more beverage with my meal.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Hire additional waitstaff to ensure a manageable number of customers per server, ideally no more than 10-12. 2. Train waitstaff on the importance of timely drink refills and the customer's right to self-serve beverages if necessary, provided the machine is safe and easy to use. 3. Implement a system for tracking customer orders and drink refills to ensure no customer is left waiting for extended periods. 4. Acknowledge the customer's feedback and offer a sincere apology for their poor experience."
888," A customer left us a 2-star review: 'couldn't wait to try this new restaurant. my friend and i first ordered a crab stuffed portabello mushroom delicious and rich. our big disappointment came with the betty's signature salad, which contained mixed greens, candied nuts, pears and gorgonzola. the pears were canned! to me, a restaurant serving pears from a can is unacceptable. ni really wanted to like this place, but doubt i will go back.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'couldn't wait to try this new restaurant. my friend and i first ordered a crab stuffed portabello mushroom delicious and rich. our big disappointment came with the betty's signature salad, which contained mixed greens, candied nuts, pears and gorgonzola. the pears were canned! to me, a restaurant serving pears from a can is unacceptable. ni really wanted to like this place, but doubt i will go back.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can take the following steps: 1. Acknowledge their feedback: Respond to the review promptly, acknowledging their disappointment and expressing regret that their experience did not meet their expectations. 2. Investigate the issue: Inquire about the specific location where they dined, and speak with the kitchen staff to determine if the pears used in the Betty's signature salad were indeed canned. If so, take immediate action to replace the canned pears with fresh ones."
3626," A customer left us a 1-star review: 'the food was horrible. ate there for nye and it was a huge letdown. the spaghetti squash was entirely too buttery. the service was solo very slow! will not go back here.' The customer feels disgust, annoyance, fear. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the food was horrible. ate there for nye and it was a huge letdown. the spaghetti squash was entirely too buttery. the service was solo very slow! will not go back here.' The customer feels disgust, annoyance, fear. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the poor experience: Acknowledge the customer's feedback and express regret for the subpar food and slow service they encountered. 2. Address the specific issues: Investigate the quality of the spaghetti squash dish and adjust the recipe to reduce the butter content, ensuring it meets customer expectations. Train staff to maintain a consistent pace of service, especially during busy periods like New Year's Eve. 3. Offer a solution: Extend an invitation for the customer to return for a complimentary meal, allowing them to experience the improved service and taste the revised dish."
1313," A customer left us a 2-star review: 'we first saw chronic tacos in la, but never got the chance to eat there. so, when i heard there was one in vegas, my brother and i sought it out. the only way to get there from my side on town the sw is to risk your life via several roundabouts. i'm a skilled driver, but i despise those things. we made it in one piece without incident, phew. n nnow give me food to calm myself. n nnot able to decide on what i wanted, i ordered three tacos fish, carnitas and carne asada. my brother tried the chicken and carne asada. we were the only people in the restaurant and the staff seemed highly annoyed by our presence. n ni grabbed a diet coke from the soda machine and it tasted terrible, flat yet it tasted only like seltzer. i couldn't drink it. i don't do regular soda so i was out of luck. n ni dug into the tacos. the fish taco wasn't the worst i've had, but i wouldn't call it good. edible. the carnitas were the best of three. the carne asada was so salty. i about died. it was inedible. my brother agreed on the carne and thought the chicken was decent. n ni couldn't believe i risked my life on the roundabout deathtraps for this! leaving, i was forced to gamble again. a few close calls, but we made it home safely. thank goodness, i would not want chronic tacos for a last meal.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'we first saw chronic tacos in la, but never got the chance to eat there. so, when i heard there was one in vegas, my brother and i sought it out. the only way to get there from my side on town the sw is to risk your life via several roundabouts. i'm a skilled driver, but i despise those things. we made it in one piece without incident, phew. n nnow give me food to calm myself. n nnot able to decide on what i wanted, i ordered three tacos fish, carnitas and carne asada. my brother tried the chicken and carne asada. we were the only people in the restaurant and the staff seemed highly annoyed by our presence. n ni grabbed a diet coke from the soda machine and it tasted terrible, flat yet it tasted only like seltzer. i couldn't drink it. i don't do regular soda so i was out of luck. n ni dug into the tacos. the fish taco wasn't the worst i've had, but i wouldn't call it good. edible. the carnitas were the best of three. the carne asada was so salty. i about died. it was inedible. my brother agreed on the carne and thought the chicken was decent. n ni couldn't believe i risked my life on the roundabout deathtraps for this! leaving, i was forced to gamble again. a few close calls, but we made it home safely. thank goodness, i would not want chronic tacos for a last meal.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Chronic Tacos, we can focus on several key areas: 1. Accessibility: Improve signage and directions to the restaurant, especially from less common routes, to reduce the frustration of navigating unfamiliar areas. 2. Ambiance: Train staff to be more welcoming and friendly towards customers, creating a more inviting atmosphere. 3. Beverage Quality: Ensure that all beverages, including sodas, are properly refrigerated and carbonated to meet customer expectations. 4. Food Quality: Adjust the seasoning of the carne asada to reduce its saltiness, ensuring it is edible for all customers."
2767," A customer left us a 2-star review: 'we were incredibly disappointed by this installment from chef ramsay and we expected a lot more from a place with his name. it was very crowded, probably about 8 o'clock on a tuesday night. they were out of at least half of the items on their menu, including basic staples like pies and drinks. our server failed to tell us anything and overall was not very pleasant. the food runners were rude and sort of ignored us. nthe food itself wasn't good i had a warm chicken sandwich that might have been decent if it wasn't overwhelmed with gruyere cheese to the point where the bread was soggy and the cheese was all we could taste. the rest of my party was only marginally satisfied with their food. the only good part of the experience was the nice interior. maybe we came at a bad time, but ni wouldn't recommend this place to anybody. it doesn't live up to ramsay's standards in the slightest.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'we were incredibly disappointed by this installment from chef ramsay and we expected a lot more from a place with his name. it was very crowded, probably about 8 o'clock on a tuesday night. they were out of at least half of the items on their menu, including basic staples like pies and drinks. our server failed to tell us anything and overall was not very pleasant. the food runners were rude and sort of ignored us. nthe food itself wasn't good i had a warm chicken sandwich that might have been decent if it wasn't overwhelmed with gruyere cheese to the point where the bread was soggy and the cheese was all we could taste. the rest of my party was only marginally satisfied with their food. the only good part of the experience was the nice interior. maybe we came at a bad time, but ni wouldn't recommend this place to anybody. it doesn't live up to ramsay's standards in the slightest.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on several key areas: 1. Menu Management: Ensure that the menu is well-stocked and that essential items like pies and drinks are consistently available. 2. Communication: Improve communication with customers about menu availability, especially when items are out of stock. This can be done through clear signage or verbal communication from the server. 3. Staff Training: Train staff to be more pleasant, attentive, and informative. This includes servers who should communicate menu changes effectively and food runners who should interact professionally with customers."
2046," A customer left us a 2-star review: 'this restaurant is super loud. while we were there, there was karaoke, music trivia and a congo line. there are also ballon animal makers and photographers. it's a great atmosphere for the kids and twenty somthings...not so much for those of us who are older. n nwe had margaritas which are supposed to be a specialty. they were just ok. n nwe ordered tortilla soups as an appetizer and steak fajitas to share. n nthe soup was fantastic! the fajitas were not great. the steak was very tough and there wasn't much of it. n nthey many signs are fun to read.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this restaurant is super loud. while we were there, there was karaoke, music trivia and a congo line. there are also ballon animal makers and photographers. it's a great atmosphere for the kids and twenty somthings...not so much for those of us who are older. n nwe had margaritas which are supposed to be a specialty. they were just ok. n nwe ordered tortilla soups as an appetizer and steak fajitas to share. n nthe soup was fantastic! the fajitas were not great. the steak was very tough and there wasn't much of it. n nthey many signs are fun to read.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Sound Management: To cater to a wider age range, you could offer designated quieter areas or specific times for louder activities like karaoke, music trivia, etc. 2. Specialty Drinks: Improve the quality of your margaritas by ensuring consistent preparation and using high-quality ingredients. 3. Portion Size and Quality: Enhance the fajitas by using tender, high-quality steak and increasing the portion size."
3146," A customer left us a 2-star review: 'first off, in the interest of full disclosure, i will admit that this review is based on a visit from april 2014. i have only recently begun seriously yelping, so i'm having to catch up on my experiences. n nmy wife and i have been whole foods customers for a while now, having had a very knowledgeable certified nutritionist working there until a family forced move away from the region after his independent health food store closed in the aftermath of the 9 11 business slump. i'd driven past this place on the way to work of an evening, and we thought it might be worth our while to check it out, even though it is about three miles farther away than the whole foods on way west charleston. n nwell ... to my mind, product selection is limited, and not what we usually shop for in a place such as this. the general vibe of the place seemed listless the image that kept coming to mind was one solitary twizzler twist being held at one end ... just kinda limp and sagging. intentionally, no purchases were made this day, as it was just a familiarization run. however ... n n... i personally can't see any reason to travel a greater distance to a place with a lower personal meter rating. i admit that this is a very subjective review, but i'll spend my time and money at whole foods, thank you very much.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'first off, in the interest of full disclosure, i will admit that this review is based on a visit from april 2014. i have only recently begun seriously yelping, so i'm having to catch up on my experiences. n nmy wife and i have been whole foods customers for a while now, having had a very knowledgeable certified nutritionist working there until a family forced move away from the region after his independent health food store closed in the aftermath of the 9 11 business slump. i'd driven past this place on the way to work of an evening, and we thought it might be worth our while to check it out, even though it is about three miles farther away than the whole foods on way west charleston. n nwell ... to my mind, product selection is limited, and not what we usually shop for in a place such as this. the general vibe of the place seemed listless the image that kept coming to mind was one solitary twizzler twist being held at one end ... just kinda limp and sagging. intentionally, no purchases were made this day, as it was just a familiarization run. however ... n n... i personally can't see any reason to travel a greater distance to a place with a lower personal meter rating. i admit that this is a very subjective review, but i'll spend my time and money at whole foods, thank you very much.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on the following areas: 1. Expand Product Selection: The customer mentions that the product selection is limited and not what they usually shop for. We could consider increasing the variety of products, especially focusing on items that cater to their specific needs as health-conscious customers. 2. Enhance Store Atmosphere: The customer describes the store as having a listless vibe, comparing it to a limp Twizzler Twist. To improve this, we could focus on store presentation, ensuring a clean, welcoming, and vibrant environment that reflects our brand values."
353," A customer left us a 2-star review: 'i have no idea how this place has so many stars. my boy toy and i have been here twice now and neither time was great. it's just... meh. not horrible, but not great. i had the hash brown burrito the first time and he had the huevos rancheros. my burrito had nothing but a fried egg, a little but of hash browns.. and bacon. then, my last 4 bites or so had sausage. no sour cream, pico, cheese... very plain. his had the eggs with what was definitely canned enchilada sauce.. the refried beans were no better than the canned beans you an buy at the store. the second time we tried a fish taco and burrito... same experience. the fish had no flavor and was overly fried. i think los favoritos close by is way better for a fast food mexican!' The customer feels confusion, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i have no idea how this place has so many stars. my boy toy and i have been here twice now and neither time was great. it's just... meh. not horrible, but not great. i had the hash brown burrito the first time and he had the huevos rancheros. my burrito had nothing but a fried egg, a little but of hash browns.. and bacon. then, my last 4 bites or so had sausage. no sour cream, pico, cheese... very plain. his had the eggs with what was definitely canned enchilada sauce.. the refried beans were no better than the canned beans you an buy at the store. the second time we tried a fish taco and burrito... same experience. the fish had no flavor and was overly fried. i think los favoritos close by is way better for a fast food mexican!' The customer feels confusion, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can make the following changes: 1. Consistency: Ensure that all dishes are prepared consistently, with the correct ingredients and in the correct quantities. 2. Quality of Ingredients: Improve the quality of ingredients, particularly canned items like enchilada sauce and refried beans. 3. Flavor: Enhance the flavor of dishes, particularly the fish, to make it more appealing. 4. Communication: Clearly communicate the ingredients in each dish to avoid any surprises for customers."
9936," A customer left us a 3-star review: 'it was ok. nothing to brag about. maybe next time ill have a better experience. no wow factor to bring me back again. bartender was friendly but not as good as other bartenders at nearby bars that i visit often.' The customer feels optimism, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'it was ok. nothing to brag about. maybe next time ill have a better experience. no wow factor to bring me back again. bartender was friendly but not as good as other bartenders at nearby bars that i visit often.' The customer feels optimism, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and potentially earn a higher rating in the future, consider the following steps: 1. Enhance the overall ambiance and atmosphere of the establishment to create a more memorable and unique experience. 2. Train staff to provide exceptional service, focusing on the ""wow factor"" that sets your bar apart from others. This could include offering personalized recommendations, exceptional attention to detail, and going above and beyond to meet the customer's needs. 3. Offer a diverse and high-quality menu, with unique and signature cocktails that cannot be found at nearby bars."
9701," A customer left us a 3-star review: 'i came here with my husband on a friday night. we were seated right away, and the service was attentive. the food was just uninspired though. we got a cheese board and charcuterie board to start. the charcuterie was very tastey, but the cheese was boring. after that, we had the crab and avocado salad and the shrimp bruschetta. everything tasted fresh, but was lacking in flavor. that was sort of the theme of the meal. nothing was outright bad, but nothing made me want to come back.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i came here with my husband on a friday night. we were seated right away, and the service was attentive. the food was just uninspired though. we got a cheese board and charcuterie board to start. the charcuterie was very tastey, but the cheese was boring. after that, we had the crab and avocado salad and the shrimp bruschetta. everything tasted fresh, but was lacking in flavor. that was sort of the theme of the meal. nothing was outright bad, but nothing made me want to come back.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the flavor profiles of our dishes, particularly the cheese board and main dishes (crab and avocado salad, shrimp bruschetta). We could consider sourcing higher-quality, more flavorful cheeses, and experimenting with unique seasonings or pairings to elevate the charcuterie board. Additionally, we could work on refining our recipes to ensure that our dishes are not only fresh but also packed with flavor. Lastly, we could express our appreciation for their feedback and offer a complimentary dessert or drink on their next visit to encourage them to return."
6735," A customer left us a 3-star review: 'a problem i have with salons of this type is the tip has to be in cash..no exceptions. in today's world of credit debit cards it is out of date practice and not customer focused.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'a problem i have with salons of this type is the tip has to be in cash..no exceptions. in today's world of credit debit cards it is out of date practice and not customer focused.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider implementing a system that accepts credit/debit card payments for tips. This change would make the tipping process more convenient and customer-focused, aligning with the expectations of today's digital world. Additionally, addressing this issue in a personalized response to the review could help demonstrate your commitment to customer satisfaction."
7878," A customer left us a 3-star review: 'food is actually pretty good. go there maybe every other month. i took off a star because one time as i was ordering the cashier told his coworker this fool wants to use a coupon in spanish. guess i don't look like i'm fluent in spanish. not a big deal, but it was a little annoying to be referred to as that one fool while trying to order.' The customer feels annoyance, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'food is actually pretty good. go there maybe every other month. i took off a star because one time as i was ordering the cashier told his coworker this fool wants to use a coupon in spanish. guess i don't look like i'm fluent in spanish. not a big deal, but it was a little annoying to be referred to as that one fool while trying to order.' The customer feels annoyance, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the incident: Acknowledge the customer's feelings and express regret for the incident involving the cashier's comment. 2. Address the issue: Investigate the situation and take appropriate action to prevent similar incidents from happening in the future. This may include training staff on cultural sensitivity and proper communication with customers. 3. Offer compensation: As a gesture of goodwill, offer the customer a complimentary meal or discount on their next visit to make up for the inconvenience caused."
4096," A customer left us a 1-star review: 'i have no problem with the store goods, but i'm extremely dissatisfied with the customer service at this store. there's one cashier in particular, by the name n jones who is very rude and disrespectful. not only that, she have intentionally added a few unknown items on my receipt sometimes an extra quantity of an item i bought . i have discovered this when i got out of the store and recounted the items in my bags. i figured if i had gone back into the store and made a big fuss out of this, they are going to deny it and even accuse me of lying. this is probably a lesson for me to never step back into that store again. there are plenty of other honest oriental stores in charlotte, so i'm not obligated to shop at this one. a couple of bucks out of my pockets can be used as a warning sign for those of you who are considering shopping at this store. if you must have to shop here, you at least need to double check your receipt before you leave that door. they're not honest people!! ps. i wonder how much they have gathered from doing this to every customer, especially customers who have a lot in their carts. it's easier for them to cheat since the customers often don't review their receipt.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i have no problem with the store goods, but i'm extremely dissatisfied with the customer service at this store. there's one cashier in particular, by the name n jones who is very rude and disrespectful. not only that, she have intentionally added a few unknown items on my receipt sometimes an extra quantity of an item i bought . i have discovered this when i got out of the store and recounted the items in my bags. i figured if i had gone back into the store and made a big fuss out of this, they are going to deny it and even accuse me of lying. this is probably a lesson for me to never step back into that store again. there are plenty of other honest oriental stores in charlotte, so i'm not obligated to shop at this one. a couple of bucks out of my pockets can be used as a warning sign for those of you who are considering shopping at this store. if you must have to shop here, you at least need to double check your receipt before you leave that door. they're not honest people!! ps. i wonder how much they have gathered from doing this to every customer, especially customers who have a lot in their carts. it's easier for them to cheat since the customers often don't review their receipt.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the complaint: Respond to the review by acknowledging the customer's dissatisfaction with the service they received from the cashier, N. Jones. Express empathy and apologize for the poor experience they had. 2. Address the issue: Investigate the allegations of intentional errors on the customer's receipt and take appropriate action if found to be true. This may include disciplinary action for the cashier, as well as a review of our internal processes to prevent similar incidents from happening in the future."
3215," A customer left us a 2-star review: 'i don't get it. why the fuss or the great reviews? i've gone to various locations phoenix, tempe, shea blvd. i don't understand why people will wait 30 45 minutes to eat here? the service isn't bad, the atmosphere is nice. but honestly, the food isn't that great imho . i've tried the turkey sub, the chicken fiesta salad, the italian sausage sub, the margarita pizza and others...nothing has impressed me. i wonder if people love this place because they serve cheesecake factory like servings i've always had to take my food home in a doggy bag . it's about as faux pizza and italian food as you can get. don't get sucked into the crowd source mentality of friends raving about this place. no way am i a fan of the food. period.' The customer feels confusion, disappointment, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i don't get it. why the fuss or the great reviews? i've gone to various locations phoenix, tempe, shea blvd. i don't understand why people will wait 30 45 minutes to eat here? the service isn't bad, the atmosphere is nice. but honestly, the food isn't that great imho . i've tried the turkey sub, the chicken fiesta salad, the italian sausage sub, the margarita pizza and others...nothing has impressed me. i wonder if people love this place because they serve cheesecake factory like servings i've always had to take my food home in a doggy bag . it's about as faux pizza and italian food as you can get. don't get sucked into the crowd source mentality of friends raving about this place. no way am i a fan of the food. period.' The customer feels confusion, disappointment, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Address the wait times: Investigate the reasons for long wait times and implement strategies to reduce them, such as improving kitchen efficiency, staffing levels, or service flow. 2. Enhance food quality: Review the recipes and ingredients used for the menu items mentioned by the customer, focusing on improving the taste, texture, and overall quality of the dishes. 3. Provide consistent portion sizes: Ensure that all menu items are served in a consistent and appropriate portion size, avoiding the perception of oversized portions that may not meet customer expectations."
9236," A customer left us a 3-star review: 'i've been here twice. once while underage and a very nice out of towner slipped the bouncer a 20 to let me and my sister and friend in during the ncaa football championship game a few years ago. and another time as a last minute stop for some food, finally of age. and didn't pay cover. n ni had fun both times. yeah it's a little bit of a dive, but it's a fun change of pace.' The customer feels joy, amusement, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i've been here twice. once while underage and a very nice out of towner slipped the bouncer a 20 to let me and my sister and friend in during the ncaa football championship game a few years ago. and another time as a last minute stop for some food, finally of age. and didn't pay cover. n ni had fun both times. yeah it's a little bit of a dive, but it's a fun change of pace.' The customer feels joy, amusement, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Age Verification: Implement a more stringent age verification process to ensure that minors are not allowed entry, even with the help of staff. This will maintain the integrity of the establishment and adhere to legal requirements. 2. Cover Charge: If applicable, make it clearer that a cover charge is required for entry, especially for special events like the NCAA football championship game. This will help prevent confusion and ensure that all customers are aware of the costs associated with their visit."
5232," A customer left us a 1-star review: 'i must admit i came with high expectations, but i should if i am paying 16 for a hamburger, just a burger no fries, no sides. i had the truffle parmesan garlic fries, which had little flavor considering the bold ingredients melded with the fries. n nthe farm burger sounded amazing, but the flavors never developed. the pub was cold and dry, the duck breast bacon was great, but when it was on the burger the flavor was lost. n nthe service was bad as well. i sat at the bar, and the guy helping me was more concerned about picking up on a female bar tender than helping any of the customers. he was also really rude to the guy sitting next to me because the guy did not speak good english and was having trouble ordering. i love gordon ramsay's other establishments, but this one is totally not worth a visit. n nif you ever come to la and want to have an amazing burger, try the dog haus' little mule and you will find true heaven. burgr is closer to a meal from hell...' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i must admit i came with high expectations, but i should if i am paying 16 for a hamburger, just a burger no fries, no sides. i had the truffle parmesan garlic fries, which had little flavor considering the bold ingredients melded with the fries. n nthe farm burger sounded amazing, but the flavors never developed. the pub was cold and dry, the duck breast bacon was great, but when it was on the burger the flavor was lost. n nthe service was bad as well. i sat at the bar, and the guy helping me was more concerned about picking up on a female bar tender than helping any of the customers. he was also really rude to the guy sitting next to me because the guy did not speak good english and was having trouble ordering. i love gordon ramsay's other establishments, but this one is totally not worth a visit. n nif you ever come to la and want to have an amazing burger, try the dog haus' little mule and you will find true heaven. burgr is closer to a meal from hell...' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your establishment, consider the following steps: 1. Address the pricing concern: Review the pricing of your hamburger and ensure it is competitive and justifiable, especially for premium ingredients like truffle, parmesan, and garlic. 2. Enhance the flavor profile of your dishes: Work on developing the flavors in your dishes, particularly the Farm Burger, to meet customer expectations. 3. Improve the dining environment: Address any issues with the temperature and dryness of the pub to create a more comfortable dining experience."
5945," A customer left us a 1-star review: 'by the way, the manager contacted me about a week after i posted this review. said he wanted to make it right...blah, blah, blah. i responded and he never contacted me again. with that kind of service and the amount of awesome restaurants in vegas, their business has only one place to go...in the ground.' The customer feels neutral, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'by the way, the manager contacted me about a week after i posted this review. said he wanted to make it right...blah, blah, blah. i responded and he never contacted me again. with that kind of service and the amount of awesome restaurants in vegas, their business has only one place to go...in the ground.' The customer feels neutral, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we should focus on three key areas: 1. Consistent follow-up: Ensure that when a manager or representative contacts a customer to address their concerns, they follow through on their promises and maintain regular communication until the issue is resolved to the customer's satisfaction. 2. Timely response: Address customer complaints promptly to prevent negative reviews from being posted and to show that the business values its customers' feedback. 3. Quality service: Continuously strive to improve the overall dining experience, from the food and ambiance to the level of service provided by staff members. This will help to build customer loyalty and encourage positive word-of-mouth recommendations."
2823," A customer left us a 2-star review: 'the appetizers were good. i am not sure what dj is talking about. this place is a poor knock off of burgatory. the burger options are limited and i agree with a previous poster, somewhat flavorless. if you want a great burger go to burgatory. in a pinch this place will do for appetizers. n nthe other thing that was lacking was service. we actually had to go get our server to get our iced teas refilled, even though she checked on the table next us every five minutes. she never once checked on us until we went and asked her for refills.' The customer feels approval, admiration, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the appetizers were good. i am not sure what dj is talking about. this place is a poor knock off of burgatory. the burger options are limited and i agree with a previous poster, somewhat flavorless. if you want a great burger go to burgatory. in a pinch this place will do for appetizers. n nthe other thing that was lacking was service. we actually had to go get our server to get our iced teas refilled, even though she checked on the table next us every five minutes. she never once checked on us until we went and asked her for refills.' The customer feels approval, admiration, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Expand Burger Options: To address the customer's concern about limited burger options, consider expanding your menu to offer a wider variety of burger choices. This could include unique toppings, bun options, and specialty burgers. 2. Enhance Flavor: Work on improving the flavor of your burgers. This could involve adjusting seasonings, using higher quality ingredients, or experimenting with new recipes. 3. Improve Service: Train your staff to proactively check on tables, refills included."
3711," A customer left us a 1-star review: 'i walked in to get my cats groomed. the groomers all looked and acted like they were right out of a trailer park. screwing around, attitude problems, and no one wanted to help me. the manger comes over to the counter and i tell her i want the cats groomed. i didn't have an appointment. she calls one of the groomers over and asks if she has time to groom my cats. the groomer rolls her eyes and walks away i'm busy . n ni couldn't believe it. i walked right out. went across the street to petco and will never go back to this dump. how can people act this way when you want to give them your money!?!?' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i walked in to get my cats groomed. the groomers all looked and acted like they were right out of a trailer park. screwing around, attitude problems, and no one wanted to help me. the manger comes over to the counter and i tell her i want the cats groomed. i didn't have an appointment. she calls one of the groomers over and asks if she has time to groom my cats. the groomer rolls her eyes and walks away i'm busy . n ni couldn't believe it. i walked right out. went across the street to petco and will never go back to this dump. how can people act this way when you want to give them your money!?!?' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address the concerns raised in the review, we can take the following steps: 1. Professionalism: Ensure all staff members maintain a high level of professionalism at all times. This includes appearance, behavior, and attitude towards customers. 2. Training: Provide regular training sessions to educate staff on customer service skills, including effective communication, empathy, and problem-solving. 3. Appointment System: Implement a more efficient appointment system to minimize wait times and ensure that customers are attended to promptly. 4. Greeting and Attention: Train staff to greet customers warmly and attend to them promptly upon arrival."
1137," A customer left us a 2-star review: 'overpriced the noodles are ok chicken and steak were marinated and tasted very good. it was very pricey for a bowl well over 12. when i inquired about he roughly 8.50 price on the menu, then i was told ok it is 90 cents extra for the brocolli and something else for the carrots and tax and ... and the other dish i ordered for my kid was so small for over 6. n nfor the price, there are many other choices around e.g. wok box is so much better, much cheaper and much larger portions jade palace is a little cheaper and excellent .' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'overpriced the noodles are ok chicken and steak were marinated and tasted very good. it was very pricey for a bowl well over 12. when i inquired about he roughly 8.50 price on the menu, then i was told ok it is 90 cents extra for the brocolli and something else for the carrots and tax and ... and the other dish i ordered for my kid was so small for over 6. n nfor the price, there are many other choices around e.g. wok box is so much better, much cheaper and much larger portions jade palace is a little cheaper and excellent .' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Clarify Pricing: Ensure that menu prices are clear and transparent, including any additional charges for specific ingredients or toppings. 2. Portion Size: Review the portion sizes of our dishes, particularly those aimed at children, to ensure they are adequate and offer good value for money. 3. Communication: Improve communication with customers about the pricing and what they are getting for their money. This could be done through clearer signage, more detailed menu descriptions, or staff training to better answer customer inquiries."
6452," A customer left us a 1-star review: 'stay away from this place!!!! the owner is a nasty man and his office staff is incompetent.. took almost two weeks to get my repair done.. everyday was a different excuse and never any fault of theirs...' The customer feels anger, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'stay away from this place!!!! the owner is a nasty man and his office staff is incompetent.. took almost two weeks to get my repair done.. everyday was a different excuse and never any fault of theirs...' The customer feels anger, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? 1. Apologize for the inconvenience: Acknowledge the customer's frustration and apologize for the poor experience they had with the repair process. 2. Address the issue with the owner: Speak with the owner about the customer's concerns and work towards resolving any issues that may have contributed to the negative experience. 3. Improve communication: Ensure that the office staff is well-trained in effective communication and provides regular updates to customers about the status of their repairs. 4. Expedite repair process: Implement measures to speed up the repair process, such as hiring additional staff or streamlining the repair process."
5217," A customer left us a 1-star review: 'poor service is putting it too kindly. in fact in this day and age, i can rightly fully say it was downright racism. they weren't even subtle about it. we walked in on a friday night and they were fairly busy but we were seated within 10 minutes. however, it quickly went downhill from there. n nthe server came by fairly quickly, but we still needed some time with the menu. but then, she decided not to come back.. even after we summoned her. and yet she had time to serve and make chit chat with the people at the tables around us. then, after she finally came by and taking our orders, for another 15 minutes we never saw our drinks or anything else. so i asked her again for our drinks, after seeing her refill the glasses of several of our neighbors, she dismissed me with he will get it for you when he is free pointing at the table busser . now he clearly didn't get her message, as he was standing around looking for people to refill their water glasses. and so at that point, after more than three incidents of non service, we just ditched the place. n nso you're wondering where the racism was? bad service was bad service right? well, when the asian server in a chinese restaurant is diligently serving everyone else who were all white and just paying my table 2 chinese americans lip service, well that just smacks of dining in the segregated deep south in the 60s. n ni hope one never has to experience that kind of treatment here or anywhere else. but you have to wonder... if they do this to someone, could they do this to you? even if you've never gotten the same treatment, how would you feel about this establishment knowing that they discriminate?' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'poor service is putting it too kindly. in fact in this day and age, i can rightly fully say it was downright racism. they weren't even subtle about it. we walked in on a friday night and they were fairly busy but we were seated within 10 minutes. however, it quickly went downhill from there. n nthe server came by fairly quickly, but we still needed some time with the menu. but then, she decided not to come back.. even after we summoned her. and yet she had time to serve and make chit chat with the people at the tables around us. then, after she finally came by and taking our orders, for another 15 minutes we never saw our drinks or anything else. so i asked her again for our drinks, after seeing her refill the glasses of several of our neighbors, she dismissed me with he will get it for you when he is free pointing at the table busser . now he clearly didn't get her message, as he was standing around looking for people to refill their water glasses. and so at that point, after more than three incidents of non service, we just ditched the place. n nso you're wondering where the racism was? bad service was bad service right? well, when the asian server in a chinese restaurant is diligently serving everyone else who were all white and just paying my table 2 chinese americans lip service, well that just smacks of dining in the segregated deep south in the 60s. n ni hope one never has to experience that kind of treatment here or anywhere else. but you have to wonder... if they do this to someone, could they do this to you? even if you've never gotten the same treatment, how would you feel about this establishment knowing that they discriminate?' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, the following steps can be taken: 1. Acknowledge the complaint: Respond to the review promptly, acknowledging the customer's disappointment and frustration. Apologize for the poor service they experienced and express regret for any perceived racism. 2. Investigate the incident: Review the events described in the review and speak with the staff involved to understand what happened. It's essential to address any potential issues with discrimination or bias. 3. Offer a solution: Offer a sincere apology and a gesture of goodwill, such as a complimentary meal or a discount on their next visit, to make amends for the poor service they experienced."
8929," A customer left us a 3-star review: 'excellent food and service read the flow of beer was satisfyingly rapid overall, the green salsa was wonderfully balanced providing a nice amount of heat with an excellent amount of taste. unfortunately, i was slightly disappointed in my gorditas as the chicken was slightly dry but otherwise the rice and beans were definitely above par. unlike some mexican or new mexican restaurants i was pretty pleased with the freshness of the ingredients, i didn't see brown lettuce or greenish tomatoes, and while the chicken was disappointing the rest of our dining party was greatly pleased. i will definitely go back to take a stab at the enchiladas or something else that impressed everyone else.' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'excellent food and service read the flow of beer was satisfyingly rapid overall, the green salsa was wonderfully balanced providing a nice amount of heat with an excellent amount of taste. unfortunately, i was slightly disappointed in my gorditas as the chicken was slightly dry but otherwise the rice and beans were definitely above par. unlike some mexican or new mexican restaurants i was pretty pleased with the freshness of the ingredients, i didn't see brown lettuce or greenish tomatoes, and while the chicken was disappointing the rest of our dining party was greatly pleased. i will definitely go back to take a stab at the enchiladas or something else that impressed everyone else.' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Enhance the preparation of the gorditas, particularly the chicken, to ensure it is more moist and flavorful. 2. Maintain the high quality of fresh ingredients, especially the lettuce and tomatoes, to meet the customer's expectations. 3. Consider offering a side or option for the customer to request their chicken to be cooked differently if they prefer it to be more moist. 4. Encourage the customer to try other menu items, such as enchiladas, that were well-received by their dining party."
6788," A customer left us a 3-star review: 'i met a friend here for lunch this week. it was ok... n ni get the feeling this place is more of an after work kind of bar, the place was dead when i went in at 12 45pm. i can kind of understand why after looking at the menu. n ndon't get me wrong, the stuff on the menu looked great, but most of the things there looked way too filling for a lunch. i was likely to be in a food coma at my desk by 2 30! i plumped for a chicken sandwich the only sandwich on the menu if memory serves and asked nicely if i could have bbq sauce instead of the advertised peri peri, which they were really accommodating about. it tasted great and was served with fries in a cute little bucket. n nif i had time i would have hung around for a tea but i had to shoot off back to the office. n nthe place is nice but i think its more aimed at after work drinks and food, will have to go give it ago later in the day sometime.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i met a friend here for lunch this week. it was ok... n ni get the feeling this place is more of an after work kind of bar, the place was dead when i went in at 12 45pm. i can kind of understand why after looking at the menu. n ndon't get me wrong, the stuff on the menu looked great, but most of the things there looked way too filling for a lunch. i was likely to be in a food coma at my desk by 2 30! i plumped for a chicken sandwich the only sandwich on the menu if memory serves and asked nicely if i could have bbq sauce instead of the advertised peri peri, which they were really accommodating about. it tasted great and was served with fries in a cute little bucket. n nif i had time i would have hung around for a tea but i had to shoot off back to the office. n nthe place is nice but i think its more aimed at after work drinks and food, will have to go give it ago later in the day sometime.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following: 1. Expand the lunch menu to offer a variety of options that are not overly filling, catering to those who prefer lighter meals during the day. 2. Promote the venue as a suitable lunch spot, not just an after-work bar, to attract more customers during the day. 3. Offer more flexibility with menu items, such as allowing customers to customize their orders with different sauces, to cater to individual preferences. 4. Consider adjusting the opening hours to attract more customers during the day, or offering lunch specials to encourage more people to visit during the daytime."
912," A customer left us a 2-star review: 'i had heard about this place from a few people...all who loved it. i didn't want to review it after my first dinner there because i was sure it was a fluke. after the second visit i realized there wouldn't be a third visit. n nthe first time they were short handed in the kitchen. the food took a long time. but it was good, the risotto fantastic. also, the service was okay...nothing spectacular but not the worst i've had. n nthe second time they were short handed in the front of house. the service was appalling. my water only refilled once...we could never catch our server to get another glass of wine. only 1 employee...a busboy...showed any desire to be at work. at one point the hostess was chatting with the people at the next table and then showed off her newest tattoo on the shoulder blade. the food was mediocre. oh and the fabulous risotto? it is only offered with the special. n noh and don't plan on spending less than 2.5 hours for dinner with no dessert.' The customer feels realization, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i had heard about this place from a few people...all who loved it. i didn't want to review it after my first dinner there because i was sure it was a fluke. after the second visit i realized there wouldn't be a third visit. n nthe first time they were short handed in the kitchen. the food took a long time. but it was good, the risotto fantastic. also, the service was okay...nothing spectacular but not the worst i've had. n nthe second time they were short handed in the front of house. the service was appalling. my water only refilled once...we could never catch our server to get another glass of wine. only 1 employee...a busboy...showed any desire to be at work. at one point the hostess was chatting with the people at the next table and then showed off her newest tattoo on the shoulder blade. the food was mediocre. oh and the fabulous risotto? it is only offered with the special. n noh and don't plan on spending less than 2.5 hours for dinner with no dessert.' The customer feels realization, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Staffing: Ensure that both the kitchen and front-of-house staff are adequately staffed during peak hours to maintain efficient service and reduce wait times. 2. Service: Train staff to prioritize customer needs, such as refilling water glasses and attending to orders promptly. Encourage a friendly and attentive demeanor to enhance the overall dining experience. 3. Communication: Improve communication between kitchen and front-of-house staff to minimize delays in food delivery."
7698," A customer left us a 3-star review: 'first time visitors, we stopped in for coffee and dessert with friends last night, without a clue what to expect. the interior was surprisingly sparse and simple, bordering on cozy, perhaps? jazz music was nice, wait staff was friendly. ordered coffee immediately, which wasn't served for a very long time, and then was lukewarm. menu stated it was fresh brewed, but tasted old. n nwe ordered 4 desserts lemon lime napolean, which was outstanding and beautifully presented should have photographed it, but you can see it on website , grandma's cranberry apple crisp, equally delicious and outstanding, chocolate mocha cake, which tasted good, but was too dry, and white chocolate raspberry bread pudding, also a huge hit! thought they were a bit pricey at 7 each when reading the menu, but once served, it was clear that wasn't out of line for the quality, gourmet desserts they turned out to be. n nwe read through the menu to see if we'd come back for a meal, and we were intrigued! sonoran chorizo sliders, green chili white bean hummus, tavern steak fries, duck dumplings confit, white truffle mac cheese, small plate options, flatbread pizza...we'll definitely return.' The customer feels admiration, surprise, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'first time visitors, we stopped in for coffee and dessert with friends last night, without a clue what to expect. the interior was surprisingly sparse and simple, bordering on cozy, perhaps? jazz music was nice, wait staff was friendly. ordered coffee immediately, which wasn't served for a very long time, and then was lukewarm. menu stated it was fresh brewed, but tasted old. n nwe ordered 4 desserts lemon lime napolean, which was outstanding and beautifully presented should have photographed it, but you can see it on website , grandma's cranberry apple crisp, equally delicious and outstanding, chocolate mocha cake, which tasted good, but was too dry, and white chocolate raspberry bread pudding, also a huge hit! thought they were a bit pricey at 7 each when reading the menu, but once served, it was clear that wasn't out of line for the quality, gourmet desserts they turned out to be. n nwe read through the menu to see if we'd come back for a meal, and we were intrigued! sonoran chorizo sliders, green chili white bean hummus, tavern steak fries, duck dumplings confit, white truffle mac cheese, small plate options, flatbread pizza...we'll definitely return.' The customer feels admiration, surprise, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following actions: 1. Improve coffee service: Ensure that coffee is served promptly and at the correct temperature. Consider using a coffee machine that maintains the coffee at an optimal temperature. 2. Consistency in product quality: Ensure that the coffee served is freshly brewed and of consistent quality. 3. Staff training: Train staff on the importance of providing excellent customer service, including being attentive to customers' needs and addressing any issues promptly. 4. Menu accuracy: Ensure that the menu accurately reflects the quality and taste of the food and drinks served."
5176," A customer left us a 1-star review: 'first, the hostess was so rude to my young daughter, giving her the up and down look making her feel unwelcome. i have to say that it took 1 2 hour before i had to ask for wine, not been asked first. i was so disappointed with the poor service and having to sit next to the exit from the kitchen where waiters prepared dishes noisily. i was looking for a beautiful evening with fabulous food, but at least i got the fabulous food. prices were as expected, but if you are looking for an outstanding evening all around, i would consider somewhere else.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'first, the hostess was so rude to my young daughter, giving her the up and down look making her feel unwelcome. i have to say that it took 1 2 hour before i had to ask for wine, not been asked first. i was so disappointed with the poor service and having to sit next to the exit from the kitchen where waiters prepared dishes noisily. i was looking for a beautiful evening with fabulous food, but at least i got the fabulous food. prices were as expected, but if you are looking for an outstanding evening all around, i would consider somewhere else.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? 1. Train staff on customer service etiquette, particularly when interacting with children, to ensure a welcoming and respectful environment for all guests. 2. Implement a proactive approach to service, such as regularly checking on guests and offering drinks, rather than waiting for them to ask. 3. Consider rearranging seating options to minimize noise from the kitchen, especially for tables near the exit. 4. Improve communication with guests about wait times for food, ensuring they are aware of any delays and offering apologies and compensation if necessary. 5. Consider offering a complimentary drink or dessert as a gesture of goodwill and an attempt to make amends for the poor experience."
340," A customer left us a 2-star review: 'oy! another burger another disappointment. the old lady said it best... where's the beef? right sized burger but it was probably a 10 1 patty. the rest was all condiments and sauces. the bun was pretty good though, a would be ciabatta bread but not as dense or tough. some spanky sauce, over dilled dill pickles. and emmental? really? all the topings were so overpowering that i couldn't even taste the patty, it's like the main component of the burger was a mere afterthought. n nthe poutine... i asked for a small poutine and yet it was a meal in itself. it was ok but as a non traditional poutine goes, they need to go to la banquise and study up. burger meat, onions, and shrooms. but a lot of meh also. it was ok but not very impressive. although my friend's pull pork poutine was pretty tasty though. n nbonus large selection of steward's pop.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'oy! another burger another disappointment. the old lady said it best... where's the beef? right sized burger but it was probably a 10 1 patty. the rest was all condiments and sauces. the bun was pretty good though, a would be ciabatta bread but not as dense or tough. some spanky sauce, over dilled dill pickles. and emmental? really? all the topings were so overpowering that i couldn't even taste the patty, it's like the main component of the burger was a mere afterthought. n nthe poutine... i asked for a small poutine and yet it was a meal in itself. it was ok but as a non traditional poutine goes, they need to go to la banquise and study up. burger meat, onions, and shrooms. but a lot of meh also. it was ok but not very impressive. although my friend's pull pork poutine was pretty tasty though. n nbonus large selection of steward's pop.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Burger: Increase the size of the burger patty to ensure it's the main focus of the dish. Balance the toppings and sauces to allow the patty to be tasted clearly. Consider offering different patty sizes for customers with varying preferences. 2. Seasonings and Cheese: Use less overpowering seasonings and opt for a milder cheese that complements the patty rather than overpowering it. 3. Poutine: Offer smaller portion sizes for customers who prefer a lighter meal."
6406," A customer left us a 1-star review: 'service was so slow! we waited in line for 40min to pickup the car and then another 15min to return the car because they only had 2 people working. i'm used to returning the car quickly without my paperwork, but this was not the case at fox. this was all after taking 2 different shuttles to get to the location. it's far away from other rental car companies, which would have been ok had the service been speedy and much cheaper than the others, but it was only a 2 difference when we booked. next time, i'm going with another company!' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'service was so slow! we waited in line for 40min to pickup the car and then another 15min to return the car because they only had 2 people working. i'm used to returning the car quickly without my paperwork, but this was not the case at fox. this was all after taking 2 different shuttles to get to the location. it's far away from other rental car companies, which would have been ok had the service been speedy and much cheaper than the others, but it was only a 2 difference when we booked. next time, i'm going with another company!' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. **Efficiency**: Increase the number of staff members during peak hours to reduce waiting times. This could significantly improve the speed of service. 2. **Communication**: Improve communication with customers about expected wait times, especially during busy periods. This could help manage expectations and reduce frustration. 3. **Location**: Consider the location of the rental facility. If it's far from other rental companies, we could explore ways to make it more convenient, such as offering a pick-up and drop-off service or providing clearer directions."
9020," A customer left us a 3-star review: 'i gave three stars only because of the service received. the food was pretty good. however, you expect to be greeted when walking through the doors, yes? well, it took a good 10 minutes before anyone acknowledged my party. no hellos, no nothing.employees assisted the tables in front of us, while we just stood by, waiting to be seated. another group came in and were immediately greeted and seated. hello? eventually, we asked if we were going to be seated anytime soon, and one employee said he thought we were waiting for a booth... i'm not sure how that excuses us from being ignored... n neventually we were seated, our orders were taken and the food was good. but then, our server forgot to being out additional requested utensils and refills of corn tea. the duration taken to check in on my table, clear it and being out the bill was less than appreciated. n ni would not recommend this place due to the lack of attention and customer service provided. there are plenty other korean restaurants i'd rather give my business to.' The customer feels confusion, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i gave three stars only because of the service received. the food was pretty good. however, you expect to be greeted when walking through the doors, yes? well, it took a good 10 minutes before anyone acknowledged my party. no hellos, no nothing.employees assisted the tables in front of us, while we just stood by, waiting to be seated. another group came in and were immediately greeted and seated. hello? eventually, we asked if we were going to be seated anytime soon, and one employee said he thought we were waiting for a booth... i'm not sure how that excuses us from being ignored... n neventually we were seated, our orders were taken and the food was good. but then, our server forgot to being out additional requested utensils and refills of corn tea. the duration taken to check in on my table, clear it and being out the bill was less than appreciated. n ni would not recommend this place due to the lack of attention and customer service provided. there are plenty other korean restaurants i'd rather give my business to.' The customer feels confusion, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve greeting and seating process: Ensure that all customers are promptly greeted upon entering and seated as soon as possible. 2. Enhance communication and attention: Train staff to be more attentive and responsive to customers' needs, especially when they are waiting to be seated or for their orders. 3. Streamline service efficiency: Improve the speed and efficiency of service, including clearing tables, bringing out additional utensils, and delivering the bill in a timely manner."
4371," A customer left us a 1-star review: 'i waited around for about 40 minutes before finally leaving. i've never seen such slow barbers before. in the 40 minutes i was there exactly one new customer was seated and the other three didn't look close to being done despite having been in the seat for at least 40 minutes. it was comical watching the heavily tatted barber take 40 minutes going over the same fade over and over and over. there's quicker and more efficient barbershops in the immediate area that i'll stick to and would recommend over this place.' The customer feels amusement, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i waited around for about 40 minutes before finally leaving. i've never seen such slow barbers before. in the 40 minutes i was there exactly one new customer was seated and the other three didn't look close to being done despite having been in the seat for at least 40 minutes. it was comical watching the heavily tatted barber take 40 minutes going over the same fade over and over and over. there's quicker and more efficient barbershops in the immediate area that i'll stick to and would recommend over this place.' The customer feels amusement, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Improve Barber Efficiency: Train barbers to work faster without compromising the quality of their work. This could involve time management techniques, streamlining processes, or providing more efficient tools. 2. Reduce Waiting Time: Implement a more effective scheduling system to minimize wait times. This could involve booking appointments in advance, having a system to notify customers when their turn is approaching, or having more barbers on duty during peak hours."
6577," A customer left us a 1-star review: 'terrible guest service. i asked them to take up the hem of a dress and they totally botched it. isn't this supposed to be their expertise? and then hriar tried to tell me it was my fault. worst experience at an alteration place i have ever had, do not bring anything here to be altered. i will never give them anymore business. they way overcharged me for the quality of their service.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'terrible guest service. i asked them to take up the hem of a dress and they totally botched it. isn't this supposed to be their expertise? and then hriar tried to tell me it was my fault. worst experience at an alteration place i have ever had, do not bring anything here to be altered. i will never give them anymore business. they way overcharged me for the quality of their service.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the review promptly and professionally, acknowledging the customer's disappointment and expressing empathy for their experience. 2. Apologize sincerely: Offer a genuine apology for the poor service they received, and assure them that we value their business and strive to provide excellent customer service. 3. Offer a solution: Offer to rectify the issue by re-doing the alteration at no additional cost, and provide a timeline for when the customer can expect the corrected item."
112," A customer left us a 2-star review: 'this was my first experience with the conveyor belt type sushi. the sushi was not good at all. poor quality and tasteless. prices were very cheap which is probably why it was not tasty...' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this was my first experience with the conveyor belt type sushi. the sushi was not good at all. poor quality and tasteless. prices were very cheap which is probably why it was not tasty...' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the quality and taste of our conveyor belt sushi. Here are some specific actions we can take: 1. Improve the quality of ingredients: Use fresh, high-quality seafood and vegetables to ensure the sushi is flavorful and appetizing. 2. Enhance the taste: Experiment with different seasonings, sauces, and marinades to add more flavor to the sushi. 3. Train staff on proper sushi preparation: Ensure that our staff is well-versed in the art of sushi making, so that the sushi is presented beautifully and tastes delicious."
6008," A customer left us a 1-star review: 'had better. sorry to say but the rooms r very dirty. when i first walked in i saw dust on the tabel, stain on pillows, cup does not look clean at all. so the room was nasty n unsanitary the service also sucks. i wanted to order food but they were missing the menu so i called their room service n they said they will bring it up, i waited for an hour! still no menu. for a dirty room n bad service this place did not even made one full star on my list. dislike never coming bck here again.' The customer feels annoyance, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'had better. sorry to say but the rooms r very dirty. when i first walked in i saw dust on the tabel, stain on pillows, cup does not look clean at all. so the room was nasty n unsanitary the service also sucks. i wanted to order food but they were missing the menu so i called their room service n they said they will bring it up, i waited for an hour! still no menu. for a dirty room n bad service this place did not even made one full star on my list. dislike never coming bck here again.' The customer feels annoyance, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can take the following steps: 1. Cleanliness: Immediately address the issue of cleanliness by thoroughly inspecting and cleaning the rooms, focusing on high-touch areas such as tables, pillows, and cups. Implement regular and rigorous cleaning protocols to prevent such issues from recurring. 2. Room Service: Ensure that room service is prompt and efficient. Provide menus to guests upon request and deliver orders in a timely manner. If there are any delays, communicate with the guest to keep them informed."
9309," A customer left us a 3-star review: 'three stars very accurate for this place. n n everything was pretty much average but it did have a pretty good beer selection. n nwe went for lunch and there was one server for the entire restaurant. n nsanta fe burger. not bad but nothing to write home about. the green chile is def very mild and the burger was fairly small for a 12 burger n nrib tips not bad! n njalapeno poppers this left us flat. jalapenos are so good when stuffed with chream cheese but these guys stuff it with pretty bland pulled pork. they do wrap it in bacon which was good but overall its just average.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'three stars very accurate for this place. n n everything was pretty much average but it did have a pretty good beer selection. n nwe went for lunch and there was one server for the entire restaurant. n nsanta fe burger. not bad but nothing to write home about. the green chile is def very mild and the burger was fairly small for a 12 burger n nrib tips not bad! n njalapeno poppers this left us flat. jalapenos are so good when stuffed with chream cheese but these guys stuff it with pretty bland pulled pork. they do wrap it in bacon which was good but overall its just average.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Staffing: Ensure there is adequate staffing during peak hours to provide prompt and attentive service. 2. Food Quality: Enhance the flavor of our green chile and increase the size of our 12-ounce burger to meet customer expectations. 3. Jalapeno Poppers: Improve the filling of our jalapeno poppers by using cream cheese or a more flavorful filling, and consider offering both options to cater to different preferences. 4. Beer Selection: Maintain and expand our beer selection to cater to a wider range of tastes."
2437," A customer left us a 2-star review: 'i ordered my grand child to be cake 1 month in advance , i emailed the wording and they forgot to write it! i ordered from freeds from reputation around town and i knew it was double what i normally would have paid but i wanted the best. i didn't get it! it was of course the center piece for the shower and were supposed to write mommy's little mvp with the mvp bolded as these are my grand sons actual initials. all we got were tiny letters written on top of a big cake. i called to let them know and they passed the buck saying the lady was out sick, what for over a month? not buying it! they offered me a small order of cookies and said sorry. i didn't want anything but acknowledgement that they made a mistake instead they made an excuse. ugh i won't be back! i order 50 cakes a year from smiths on flamingo and ft apache for my company and order them over the phone, they are very delicious and half the price for a 1 2 sheet not a 1 4 sheet. even over the phone they get them right, once the flavor was wrong and they bought the next one no questions asked. i'll just stick with smiths just a good and reliable. disappointed! mary irby las vegas' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i ordered my grand child to be cake 1 month in advance , i emailed the wording and they forgot to write it! i ordered from freeds from reputation around town and i knew it was double what i normally would have paid but i wanted the best. i didn't get it! it was of course the center piece for the shower and were supposed to write mommy's little mvp with the mvp bolded as these are my grand sons actual initials. all we got were tiny letters written on top of a big cake. i called to let them know and they passed the buck saying the lady was out sick, what for over a month? not buying it! they offered me a small order of cookies and said sorry. i didn't want anything but acknowledgement that they made a mistake instead they made an excuse. ugh i won't be back! i order 50 cakes a year from smiths on flamingo and ft apache for my company and order them over the phone, they are very delicious and half the price for a 1 2 sheet not a 1 4 sheet. even over the phone they get them right, once the flavor was wrong and they bought the next one no questions asked. i'll just stick with smiths just a good and reliable. disappointed! mary irby las vegas' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the mistake: Apologize sincerely for the oversight and express regret for the inconvenience caused. 2. Offer a solution: Offer to re-create the cake free of charge, ensuring that the requested wording is correctly written and the initials are bolded as requested. 3. Show empathy: Understand that the cake was intended as a special centerpiece for a shower, and express sympathy for the disappointment this has caused."
8404," A customer left us a 3-star review: 'while i hate these kind of hit or miss kind of stores, the rack is easy to find, easy to shop and easy to drop a wad of cash. i'm disappointed in their selection of purses, but if you have small feet like i do, it's a slice of heaven. never seen so many size 5 1 2 shoes in one place in my lifetime. n ntake a chance on nordstom rack if you have plenty of time to shop.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'while i hate these kind of hit or miss kind of stores, the rack is easy to find, easy to shop and easy to drop a wad of cash. i'm disappointed in their selection of purses, but if you have small feet like i do, it's a slice of heaven. never seen so many size 5 1 2 shoes in one place in my lifetime. n ntake a chance on nordstom rack if you have plenty of time to shop.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on expanding our selection of purses and ensuring a more diverse range of products. Additionally, we could consider offering personalized shopping assistance to help customers find what they are looking for more easily. Lastly, we could consider providing more detailed product descriptions or images to help customers make informed decisions before visiting the store."
9365," A customer left us a 3-star review: 'surprised at the somewhat negative bias on the reviews. going here for lunch worked very well and the bowl of chili i had was quite tasty and the service was good too. a tip for after you pay the bill is to exit through the glass swing door that goes out into the main entrance area of the aria. it does not look like an exit, and in fact, if we did not see others do it we would never know it was possible.' The customer feels surprise, admiration, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'surprised at the somewhat negative bias on the reviews. going here for lunch worked very well and the bowl of chili i had was quite tasty and the service was good too. a tip for after you pay the bill is to exit through the glass swing door that goes out into the main entrance area of the aria. it does not look like an exit, and in fact, if we did not see others do it we would never know it was possible.' The customer feels surprise, admiration, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following actions: 1. Address the perceived negative bias in reviews: Encourage staff to provide friendly, helpful, and unbiased service to all customers. 2. Clarify exit instructions: Add clear signage or verbal instructions for customers to exit through the glass swing door, making it more obvious and user-friendly. 3. Continue providing tasty food and good service: Maintain the quality of the chili and overall service to ensure a positive dining experience for the customer."
7962," A customer left us a 3-star review: 'it pains me to write an update for this place because i really had exceptional experiences before my last two appointments. it may be because my appointments were scheduled at 5 30 prime time for working folk who go after work . i had at least a 30 45 minute wait both times and that was just in the waiting room. when i got to an exam room, had to wait another 15 20 minutes to be seen. n ni still love dr. langford because she apologized profusely for the wait. i understand 5 30 is a prime time but they could avoid the wait by not overbooking. i still got the same warm, undivided attention from the doctor so the wait didn't bother me so much after that. n nalso i called twice prior to an appointment and spoke to someone who i found to be quite rude. she said she would check on something for me and call me back. i didn't get a call back so when i called again, she said she already told me the answer when she clearly told me she'd double check with the doctor . i don't appreciate people who are rude to loyal patients. n neven though i had a bad experience, there are other staff members who are kind and are good at their job. i am still happy with most of the staff and with my doctor. i just can't give them 5 stars anymore. 3.5 stars.' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'it pains me to write an update for this place because i really had exceptional experiences before my last two appointments. it may be because my appointments were scheduled at 5 30 prime time for working folk who go after work . i had at least a 30 45 minute wait both times and that was just in the waiting room. when i got to an exam room, had to wait another 15 20 minutes to be seen. n ni still love dr. langford because she apologized profusely for the wait. i understand 5 30 is a prime time but they could avoid the wait by not overbooking. i still got the same warm, undivided attention from the doctor so the wait didn't bother me so much after that. n nalso i called twice prior to an appointment and spoke to someone who i found to be quite rude. she said she would check on something for me and call me back. i didn't get a call back so when i called again, she said she already told me the answer when she clearly told me she'd double check with the doctor . i don't appreciate people who are rude to loyal patients. n neven though i had a bad experience, there are other staff members who are kind and are good at their job. i am still happy with most of the staff and with my doctor. i just can't give them 5 stars anymore. 3.5 stars.' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Time Management: Reduce wait times, especially during prime hours, by optimizing scheduling and appointment management. This could involve not overbooking or providing more accurate estimates for wait times. 2. Communication: Improve communication with patients, ensuring that their questions and concerns are addressed promptly and politely. If a staff member is unable to provide an answer, they should follow up as promised. 3. Staff Training: Provide training to staff on customer service skills, including empathy, patience, and professionalism. This will help create a more positive and respectful environment for all patients."
5532," A customer left us a 1-star review: 'i was happy to see that scooter's became the seahawks bar. the location is convenient for me. while the food was ok and the service was generally ok, the whole experience was tainted by one moment. my brother in law was playing the machines and in several hundred dollars. after hitting something not too big about 400 , he cashed out. whenever he hit something about that size, he cashes out then starts over, eventually feeding it all back in and then some. one of the bartenders paid out the cash out and walked away. he gave the other bartender 20 and went back to playing. this was the third time that night that this had occurred. to my dismay, the first bartender went to the other and asked how much he had tipped. he didn't indicate whether he thought this was enough or not, but either way, that is not the point. of course they are primarily working for tips, but to ask this in front of us is rude and unacceptable. this bartender may have thought he was being discrete, but it was loud enough for me to hear. by the end of the night, the bartenders were tipped 140, but my brother in law was down 700. n nthis may be the only seahawks bar in town, but i'd rather watch at home than be insulted like that.' The customer feels joy, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i was happy to see that scooter's became the seahawks bar. the location is convenient for me. while the food was ok and the service was generally ok, the whole experience was tainted by one moment. my brother in law was playing the machines and in several hundred dollars. after hitting something not too big about 400 , he cashed out. whenever he hit something about that size, he cashes out then starts over, eventually feeding it all back in and then some. one of the bartenders paid out the cash out and walked away. he gave the other bartender 20 and went back to playing. this was the third time that night that this had occurred. to my dismay, the first bartender went to the other and asked how much he had tipped. he didn't indicate whether he thought this was enough or not, but either way, that is not the point. of course they are primarily working for tips, but to ask this in front of us is rude and unacceptable. this bartender may have thought he was being discrete, but it was loud enough for me to hear. by the end of the night, the bartenders were tipped 140, but my brother in law was down 700. n nthis may be the only seahawks bar in town, but i'd rather watch at home than be insulted like that.' The customer feels joy, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Training for staff: Reinforce the importance of discretion when discussing tips with colleagues, especially in the presence of customers. 2. Consistency in payouts: Ensure that all payouts are handled correctly and consistently, with clear communication between staff members. 3. Customer service: Improve overall customer service by being more attentive to customers' needs and concerns, and addressing any issues promptly and professionally. 4. Clear communication: Make sure that all staff members are aware of the company's policies and expectations regarding customer service and tipping practices."
2048," A customer left us a 2-star review: 'the owner is very nice, however the beer is not that great. it was very blah. they only had two of their own beers on tap and the rest where guest beers. i was not impressed with their beer ...seemed a little watered down.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the owner is very nice, however the beer is not that great. it was very blah. they only had two of their own beers on tap and the rest where guest beers. i was not impressed with their beer ...seemed a little watered down.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Acknowledge the feedback: Respond to the review, thank the customer for their feedback, and express regret that their experience did not meet their expectations. 2. Address the issue: Assure the customer that we value their opinion and are taking steps to improve the quality of our beer. This could involve working with our brewers to refine recipes, sourcing new ingredients, or seeking feedback from industry experts. 3. Offer a solution: Invite the customer to return and try our improved beers, perhaps offering a complimentary tasting or discount on their next visit."
8819," A customer left us a 3-star review: 'i usually really like libretto's pizza and this time was no different but the service lacked a lot to be desired. most of the time we order the pizza to go and have always had good results. this time we stopped in to eat before going to a disney show at twc, we had 11 total in our party and the first 3 arrived before the rest and got us a table. so when we arrived with the rest of the group we already had a table but , it was right by the door. no big deal but we kept getting napkins flying off the table every time the door was opened. we all ordered at the same time and nothing fancy. two pizzas, two salads, two orders of garlic knots, a sandwich, and 3 kids meal baskets. it took over 45 min. to get the piazza and the restaurant was not that busy. the beer was warm and we had to ask for a cold glass twice before it arrived. overall it was good food but the experance suffered by the poor service.' The customer feels neutral, approval, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i usually really like libretto's pizza and this time was no different but the service lacked a lot to be desired. most of the time we order the pizza to go and have always had good results. this time we stopped in to eat before going to a disney show at twc, we had 11 total in our party and the first 3 arrived before the rest and got us a table. so when we arrived with the rest of the group we already had a table but , it was right by the door. no big deal but we kept getting napkins flying off the table every time the door was opened. we all ordered at the same time and nothing fancy. two pizzas, two salads, two orders of garlic knots, a sandwich, and 3 kids meal baskets. it took over 45 min. to get the piazza and the restaurant was not that busy. the beer was warm and we had to ask for a cold glass twice before it arrived. overall it was good food but the experance suffered by the poor service.' The customer feels neutral, approval, love. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve service speed: Reduce the waiting time for orders, especially for larger parties. This can be achieved by streamlining the kitchen process, having more staff during peak hours, and improving communication between the kitchen and the service team. 2. Seating arrangement: Provide tables away from the entrance to minimize the issue of napkins flying off the table every time the door is opened. 3. Staff training: Train staff to handle larger parties efficiently, ensuring that all orders are delivered at the same time and that tables are properly set up."
2257," A customer left us a 2-star review: 'i have a hard time writing this review because i shop here all the time. service has been decent. and if this was any other day i'd probably give this place 3 stars. for craft stuff, i'd rather spend my money here, than michael's. but every time i need fabric, those women stand back there and gab and completely ignore customers! today i needed some ribbon cut. there was no one waiting at the counter for service, just me. there were 4 ladies behind the counter. none of them bothered to look up or look at the other side of the counter where i stood. so after a while of no recognition, i asked if i needed a number to get service. one of the ladies going to use that term loosely with that one , glances at me and says, after i finish what i'm doing i'm off the clock so someone else will have to help you. wow, really?!? you win customer service of the year award!! 2 others went about their business without ever saying a word to me. not even, i'll be with you shortly. finally the 4th lady came over, continuing to talk to the others as if i wasn't there. looked at me. did not ask me how much fabric i needed. just looked at me. then continued her conversation, printed my receipt and walked away before i could mutter a snarky 'thank you'. horrible horrible service. since this isn't the first time with problems in this department at this store location i'll be taking my business elsewhere!' The customer feels neutral, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i have a hard time writing this review because i shop here all the time. service has been decent. and if this was any other day i'd probably give this place 3 stars. for craft stuff, i'd rather spend my money here, than michael's. but every time i need fabric, those women stand back there and gab and completely ignore customers! today i needed some ribbon cut. there was no one waiting at the counter for service, just me. there were 4 ladies behind the counter. none of them bothered to look up or look at the other side of the counter where i stood. so after a while of no recognition, i asked if i needed a number to get service. one of the ladies going to use that term loosely with that one , glances at me and says, after i finish what i'm doing i'm off the clock so someone else will have to help you. wow, really?!? you win customer service of the year award!! 2 others went about their business without ever saying a word to me. not even, i'll be with you shortly. finally the 4th lady came over, continuing to talk to the others as if i wasn't there. looked at me. did not ask me how much fabric i needed. just looked at me. then continued her conversation, printed my receipt and walked away before i could mutter a snarky 'thank you'. horrible horrible service. since this isn't the first time with problems in this department at this store location i'll be taking my business elsewhere!' The customer feels neutral, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, the following steps can be taken: 1. Train staff on the importance of customer service and the impact it has on customer satisfaction and loyalty. 2. Implement a system for managing customer requests, such as a queue or number system, to ensure that customers are attended to in a timely and efficient manner. 3. Encourage staff to actively engage with customers, ask for their needs, and provide friendly and attentive service. 4. Provide ongoing training and feedback to staff to help them improve their customer service skills."
1577," A customer left us a 2-star review: 'i called to ask a general question. i finally got through the automated messaging, and the phone started ringing. they picked up and immediately hung up the phone. n nthis happened twice... the second time she actually said hello , then hung up.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i called to ask a general question. i finally got through the automated messaging, and the phone started ringing. they picked up and immediately hung up the phone. n nthis happened twice... the second time she actually said hello , then hung up.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we should focus on enhancing our call handling procedures: 1. Improve automated messaging: Ensure the automated messaging is clear, concise, and user-friendly. Provide options for general inquiries and specific issues. 2. Staff training: Train staff to handle calls professionally and courteously. Teach them to stay on the line until the issue is resolved or a satisfactory solution is provided. 3. Call monitoring: Implement call monitoring to identify and address any issues with call handling, such as dropped calls or poor communication."
5901," A customer left us a 1-star review: 'just paid 8 including 1 for the luxury of using a debit card for a custard shake so runny i could have got it at mcdonald's. the medium size is more milkshake than you'll ever need, but i only managed to drink maybe a tenth of it. it took them ten minutes to make it too, no joke. save your money.' The customer feels neutral, annoyance, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'just paid 8 including 1 for the luxury of using a debit card for a custard shake so runny i could have got it at mcdonald's. the medium size is more milkshake than you'll ever need, but i only managed to drink maybe a tenth of it. it took them ten minutes to make it too, no joke. save your money.' The customer feels neutral, annoyance, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Speed of Service: Reduce the time it takes to prepare the custard shake. This can be achieved by streamlining the preparation process, training staff to work more efficiently, or investing in equipment that speeds up the process. 2. Consistency of Product: Improve the consistency of the custard shake to make it thicker and more satisfying. This could involve adjusting the recipe, training staff to follow the recipe more closely, or investing in high-quality ingredients. 3. Portion Control: Review the size of the medium shake and consider offering smaller sizes that are more manageable for customers."
1680," A customer left us a 2-star review: 'easy in and out, love that part! tsa security is the worst. no help, no smiles, to slow, don't care. no preferred line. n ngenerally a dirty airport delta terminal . all the food courts are at one end of the terminal, so you have to walk from one end to the other just to get a cup of coffee or bite to eat! n nit seems that people in this airport have two speeds slow and stop! very frustrating if your on business, if your on a golf vacation you'd probably love it!' The customer feels annoyance, anger, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'easy in and out, love that part! tsa security is the worst. no help, no smiles, to slow, don't care. no preferred line. n ngenerally a dirty airport delta terminal . all the food courts are at one end of the terminal, so you have to walk from one end to the other just to get a cup of coffee or bite to eat! n nit seems that people in this airport have two speeds slow and stop! very frustrating if your on business, if your on a golf vacation you'd probably love it!' The customer feels annoyance, anger, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. TSA Security: Enhance the demeanor and efficiency of TSA staff, providing a more welcoming and helpful environment. Consider offering a preferred line for customers who are willing to pay an additional fee. 2. Airport Cleanliness: Increase cleaning frequency and standards in the Delta terminal to create a more pleasant environment for passengers. 3. Food Court Location: Consider rearranging the food courts to be more evenly distributed throughout the terminal, reducing the need for long walks to find food and beverages."
9755," A customer left us a 3-star review: 'definitely a great spot if you're looking for local, inexpensive pizza. personally, i find this to be a bit on the salty side, and the tart sauce doesn't help with that. however, i always have to appreciate a good pie made fresh by people who care. n nprices are insanely low. you could probably feed two people for under 10. i appreciate that it's very clean, and that one time, they delivered it across the street to my friends and i at otg wine bar. glendale is slowly being invaded by chains like bertos an caramba's. join the resistance and give this place a try.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'definitely a great spot if you're looking for local, inexpensive pizza. personally, i find this to be a bit on the salty side, and the tart sauce doesn't help with that. however, i always have to appreciate a good pie made fresh by people who care. n nprices are insanely low. you could probably feed two people for under 10. i appreciate that it's very clean, and that one time, they delivered it across the street to my friends and i at otg wine bar. glendale is slowly being invaded by chains like bertos an caramba's. join the resistance and give this place a try.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following actions: 1. Adjust Salt Levels: The customer mentioned the pizza being too salty. We could consider reducing the salt content in our pizza recipe to cater to this preference. 2. Modify Tart Sauce: The customer found the tart sauce unhelpful with the salty pizza. We could either adjust the recipe of the tart sauce or offer an alternative sauce option to cater to different tastes. 3. Maintain Quality: The customer appreciated the freshness of the pizza. We should ensure we maintain this quality to continue to meet their expectations."
6264," A customer left us a 1-star review: 'we work out late, usually from 8 30 pm to 10 pm....almost everytime, they start mopping vacuuming the gym during this time, i'm getting really sick of it! the ammonia of the mop always seems very strong it bothers my contact lenses, plus it makes the gym very muggy. can't they wait til closing to mop?? i hate when i'm doing a set they're mopping or vacuuming all around me... i have to play dodge the mop game everytime i work out. i like this gym, but not when they're doing this.' The customer feels annoyance, anger, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'we work out late, usually from 8 30 pm to 10 pm....almost everytime, they start mopping vacuuming the gym during this time, i'm getting really sick of it! the ammonia of the mop always seems very strong it bothers my contact lenses, plus it makes the gym very muggy. can't they wait til closing to mop?? i hate when i'm doing a set they're mopping or vacuuming all around me... i have to play dodge the mop game everytime i work out. i like this gym, but not when they're doing this.' The customer feels annoyance, anger, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider implementing the following changes: 1. Adjust cleaning schedule: Shift the gym's cleaning routine to a time that does not overlap with the customer's workout hours, such as after 10 PM or earlier in the day. 2. Use eco-friendly cleaning products: Replace the current cleaning solution with an ammonia-free, low-odor alternative to minimize irritation for customers with sensitivities, including those wearing contact lenses. 3. Communicate cleaning schedule: Clearly communicate the cleaning schedule to members, so they can plan their workouts accordingly and avoid the ""dodge the mop game."""
6690," A customer left us a 3-star review: 'came here on a easter sunday only because every other sandwich spot was closed. i have been to other port of subs and they usually dont disappoint. well this one really disappointed. n nme and my 12 year old son ordered an extra large 1 which was a 2 footer on sourdough and the wifey ordered a medium avocado turkey and bacon which was 8 inches on sourdough as well. n nthe 1 has capicola, salami, ham, and pepperoni with provolone cheese. the avocado turkey bacon was exactly that. we had them put everything on both sandwiches like lettuce, onions, mustard, mayo, etc. n nthe major disappointment was that the bread for both orders were dry, which was too bad because it kind of cancelled out the good taste of what was inside the sandwiches. i was only able to eat half my sandwich since i didnt really find it too appealing. n nservice was nice and friendly. i was glad that they were open while everybody else decided to stay closed. n nin closing, i have had a sandwich here before but the bread was never that dry. hopefully, the next visit will yield a better experience and if so i will change my rating accordingly. n nyelp 2014 365 review challenge 110' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'came here on a easter sunday only because every other sandwich spot was closed. i have been to other port of subs and they usually dont disappoint. well this one really disappointed. n nme and my 12 year old son ordered an extra large 1 which was a 2 footer on sourdough and the wifey ordered a medium avocado turkey and bacon which was 8 inches on sourdough as well. n nthe 1 has capicola, salami, ham, and pepperoni with provolone cheese. the avocado turkey bacon was exactly that. we had them put everything on both sandwiches like lettuce, onions, mustard, mayo, etc. n nthe major disappointment was that the bread for both orders were dry, which was too bad because it kind of cancelled out the good taste of what was inside the sandwiches. i was only able to eat half my sandwich since i didnt really find it too appealing. n nservice was nice and friendly. i was glad that they were open while everybody else decided to stay closed. n nin closing, i have had a sandwich here before but the bread was never that dry. hopefully, the next visit will yield a better experience and if so i will change my rating accordingly. n nyelp 2014 365 review challenge 110' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality of Bread: Ensure that the bread is fresh and moist, as the customer found the bread to be dry which affected their overall enjoyment of the sandwich. 2. Consistency: The customer mentioned that they have had a sandwich from our store before but the bread was never that dry. This suggests a need for consistency in the quality of our products. 3. Taste Balance: The customer ordered both sandwiches with additional toppings like lettuce, onions, mustard, mayo, etc. However, the dry bread seemed to overpower the taste of the other ingredients."
4016," A customer left us a 1-star review: 'service was good. clean inside. went in for ayce sushi it was very disappointing. the rice tasted at least two days old. the fish itself was somewhat ok. complete waste of my time and money. will never return...' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'service was good. clean inside. went in for ayce sushi it was very disappointing. the rice tasted at least two days old. the fish itself was somewhat ok. complete waste of my time and money. will never return...' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can take the following steps: 1. Acknowledge their feedback: Respond to the review promptly, acknowledging their disappointment and expressing regret for their experience. 2. Offer a solution: Apologize for the subpar sushi and offer a complimentary meal or discount on their next visit to make up for the inconvenience. 3. Address the issue: Investigate the cause of the stale rice and take necessary actions to prevent it from happening again, such as improving storage methods, training staff on proper food preparation, or adjusting the sushi-making process."
7137," A customer left us a 3-star review: 'i can't believe i haven't reviewed the joint yet. not my favorite concert venue in town, but it's good enough. ni thought old the joint was fine, but i suppose they wanted to fit more concert goers in and make more money. nwe've experienced seats, standing on the floor general admission, and this last concert we attended were stuck up on the 3rd level balcony which was also standing general admission. it was nice being away from the crowds but the view and sound wasn't as good as lower levels. the bartenders were quick, so we never had to wait in line long. the bathrooms are really close too which makes for a quick pit stop while a not so favorite song is playing. even though there was a security guard right by the men's room the smell of weed was over powering every time the door was open, so if you're sensitive to it, stand in a different area. ndrink prices are still high, typical for las vegas concert venues. nthe crowd can be rowdy and drunk, sometimes i wonder why they go to a concert at all, talking or texting the whole show. nwe already have tickets for a concert in february, so of course we will continue to visit this venue.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i can't believe i haven't reviewed the joint yet. not my favorite concert venue in town, but it's good enough. ni thought old the joint was fine, but i suppose they wanted to fit more concert goers in and make more money. nwe've experienced seats, standing on the floor general admission, and this last concert we attended were stuck up on the 3rd level balcony which was also standing general admission. it was nice being away from the crowds but the view and sound wasn't as good as lower levels. the bartenders were quick, so we never had to wait in line long. the bathrooms are really close too which makes for a quick pit stop while a not so favorite song is playing. even though there was a security guard right by the men's room the smell of weed was over powering every time the door was open, so if you're sensitive to it, stand in a different area. ndrink prices are still high, typical for las vegas concert venues. nthe crowd can be rowdy and drunk, sometimes i wonder why they go to a concert at all, talking or texting the whole show. nwe already have tickets for a concert in february, so of course we will continue to visit this venue.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Seating: Offer a variety of seating options, including reserved seating on lower levels with better views and sound quality. 2. Crowd Control: Implement measures to reduce rowdy and drunken behavior in the crowd, such as stricter security or crowd management. 3. Amenities: Improve the venue's layout to reduce the smell of marijuana in the men's restroom, or provide designated smoking areas. 4. Pricing: Consider reducing drink prices to make the venue more affordable for customers."
5865," A customer left us a 1-star review: 'i unfortunately had a very bad experience with this company and it could have cost me up to 6 to 7 thousand dollars if i didn't get a second opinion. i was told by the technician that i needed a new compressor which would cost 3,100 and that my unit, which is 7 years old, was bad and i would be better off purchasing a new one. i then called another a c repair service and was told that there was nothing wrong with the compressor and my unit was okay... i would not recommend using them.' The customer feels disappointment, disapproval, sadness. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i unfortunately had a very bad experience with this company and it could have cost me up to 6 to 7 thousand dollars if i didn't get a second opinion. i was told by the technician that i needed a new compressor which would cost 3,100 and that my unit, which is 7 years old, was bad and i would be better off purchasing a new one. i then called another a c repair service and was told that there was nothing wrong with the compressor and my unit was okay... i would not recommend using them.' The customer feels disappointment, disapproval, sadness. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the customer's concerns: Respond to the review by acknowledging their disappointment and expressing empathy for their situation. Apologize for the inconvenience they experienced and assure them that we value their feedback. 2. Investigate the issue: Review the details of the service call and speak with the technician involved to understand what happened. It's essential to determine if there was a miscommunication or error in the diagnosis and repair."
801," A customer left us a 2-star review: 'stopped in because it was one of the few places to grab a bite at midnight. large menu, tried the carne asada tacos and nachos supreme. the beans were salty, rice was bland as was the carne asada. red and green sauces were both very mild.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'stopped in because it was one of the few places to grab a bite at midnight. large menu, tried the carne asada tacos and nachos supreme. the beans were salty, rice was bland as was the carne asada. red and green sauces were both very mild.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality of Ingredients: Address the issue of salty beans and bland rice by improving the quality of these ingredients. This could involve sourcing better quality beans and finding a way to season the rice more effectively. 2. Carne Asada: Enhance the flavor of the carne asada by ensuring it is properly seasoned and cooked to the customer's liking. This might involve adjusting the recipe or training staff to cook it consistently well. 3. Sauces: Offer a variety of sauces with different levels of heat to cater to a wider range of tastes."
1475," A customer left us a 2-star review: 'fraud alert n nafter visiting in early june with a large group of friends, several of us who paid with credit card at this establishment were hit with fraudulent charges, both from the restaurant and from a location in the country of turkey. n nafter calling the place, the girl who answered the phone confirmed that she's received several reports of this during the past week. n napparently there is was an employee lifting cc s. n nfood wise, it was so so. value wise, the food was pretty great, compared to other locations in the mall.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'fraud alert n nafter visiting in early june with a large group of friends, several of us who paid with credit card at this establishment were hit with fraudulent charges, both from the restaurant and from a location in the country of turkey. n nafter calling the place, the girl who answered the phone confirmed that she's received several reports of this during the past week. n napparently there is was an employee lifting cc s. n nfood wise, it was so so. value wise, the food was pretty great, compared to other locations in the mall.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can take the following steps: 1. Address the fraud issue: Investigate the fraudulent charges reported by the customer and take immediate action to rectify the situation. This may involve contacting the credit card company to dispute the charges, implementing additional security measures to prevent future incidents, and offering compensation to the affected customers. 2. Improve communication: Reach out to the customer to express our concern about their experience and apologize for any inconvenience caused. Offer to provide regular updates on the progress of our investigation and any actions we are taking to prevent similar incidents in the future."
6845," A customer left us a 3-star review: 'solid steakhouse, slightly dull ambiance. n ni had the classic steakhouse meal some mildly genteel cabernet, caesar salad, petite filet and baked potato. the baked potato is ginormous, so i shared with my date and it was plentyfor each of us and i have what's politely called a healthy appetite . n neverything was great. the caesar wasn't fishy, the steak was fabulous, and the potato was...a potato pretty hard to f ck that up! . prices were as expected my date ordered the exact same thing as i did, but with a second glass of wine, and the total bill was around 170. n nsince steak is steak, let's talk atmo is there anything that sets this apart from every other steakhouse in vegas? well, it's solidly unpretentious, which earns it big points in my book....but the ambiance is kinda dull. dim lighting, boring furniture, and not much in the way of decor aside from giant black and white photos of past stars who have performed at the hotel. the one over our table was of miss ann margret...but was mislabeled as charo !!!!!! . n noverall if you're staying at the lvh, this place is fine. but i wouldn't call it a destination steakhouse.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'solid steakhouse, slightly dull ambiance. n ni had the classic steakhouse meal some mildly genteel cabernet, caesar salad, petite filet and baked potato. the baked potato is ginormous, so i shared with my date and it was plentyfor each of us and i have what's politely called a healthy appetite . n neverything was great. the caesar wasn't fishy, the steak was fabulous, and the potato was...a potato pretty hard to f ck that up! . prices were as expected my date ordered the exact same thing as i did, but with a second glass of wine, and the total bill was around 170. n nsince steak is steak, let's talk atmo is there anything that sets this apart from every other steakhouse in vegas? well, it's solidly unpretentious, which earns it big points in my book....but the ambiance is kinda dull. dim lighting, boring furniture, and not much in the way of decor aside from giant black and white photos of past stars who have performed at the hotel. the one over our table was of miss ann margret...but was mislabeled as charo !!!!!! . n noverall if you're staying at the lvh, this place is fine. but i wouldn't call it a destination steakhouse.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on enhancing the ambiance of the restaurant. This could include: 1. Updating the decor to create a more engaging and visually appealing atmosphere. 2. Improving the lighting to create a more inviting and flattering environment. 3. Ensuring accurate labeling of decorative items, such as the photos of past performers. 4. Offering a more diverse selection of wines, perhaps including a few unique or specialty options. 5. Considering the addition of live music or other entertainment to create a more lively and memorable atmosphere."
928," A customer left us a 2-star review: 'the food here is really good! i highly recommend the spicy ramen! sushi is very clean and served in ample portions, probably a little more than elsewhere. n nthe only reason i gave them 2 stars and not more is because of the heinously s l o w service. time to be seated, time to get drinks, time to place food order, time to get food, and time to get check all waaaay too long. a quick bite to eat takes all night. great if you want to kick back and suck down some sake while you chill, but not if you wanted to get home and get to bed on time. n ni'm not sure what the time delay is they seem adequately staffed. you'd think they could make more money by getting customers in and out faster.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the food here is really good! i highly recommend the spicy ramen! sushi is very clean and served in ample portions, probably a little more than elsewhere. n nthe only reason i gave them 2 stars and not more is because of the heinously s l o w service. time to be seated, time to get drinks, time to place food order, time to get food, and time to get check all waaaay too long. a quick bite to eat takes all night. great if you want to kick back and suck down some sake while you chill, but not if you wanted to get home and get to bed on time. n ni'm not sure what the time delay is they seem adequately staffed. you'd think they could make more money by getting customers in and out faster.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing our service speed without compromising the quality of food or cleanliness. Here are some specific actions we can take: 1. Streamline the seating process: Reduce the time it takes for customers to be seated by having a host or hostess ready to greet customers as they arrive and quickly seat them. 2. Improve drink service: Ensure that drinks are served promptly after customers are seated. This can be achieved by training staff to prioritize drink orders and deliver them in a timely manner."
4818," A customer left us a 1-star review: 'if you drink wine this is not the place to go . all four bottles i purchased were heated or in beer words skunked i did notice tasty liquors were very cheapo will never buy wine from this place' The customer feels neutral, disapproval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'if you drink wine this is not the place to go . all four bottles i purchased were heated or in beer words skunked i did notice tasty liquors were very cheapo will never buy wine from this place' The customer feels neutral, disapproval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can take the following steps: 1. Acknowledge the issue: Respond to the review by acknowledging the customer's experience with the wine and expressing empathy for their disappointment. 2. Offer a solution: Offer to replace the affected bottles at no cost and provide a refund for the damaged wine. Additionally, suggest that they try a different selection of wines or offer a tasting to help them find a wine they enjoy. 3. Address quality concerns: Investigate the cause of the spoiled wine and take steps to prevent similar issues in the future."
9493," A customer left us a 3-star review: 'this place seems like an original pub like restaurant, but it has a more american feel to it. and the decor is pretty new. i did try one of their handcrafted beers. i'm not much of a beer fan, but their golden export was light and tolarable than most beers. there's still that beer taste , but it's not that bitter and heavy as some of the beers i've had. i do like the service there. it was st. patrick's day, and i wanted to have some green beer. when i first asked for it, they replied with that they don't offer it, but the waiter was kind enough to make a request to the bartender. soon afterwards, i got my green beer for st. patty's day. yay! n nthere wasn't anything that stuck out to me on the menu. for the food portion, i decided to order a simple seafood cobb salad. can't go wrong with that. at first i thought that 14 for a salad is a bit over priced, but man, th portion was huge. a huge bowl was placed before me and i started to chow down. the fresh real crab and baby shrimp scattered throughout the salad and added a nice twist to the traditional cobb salad. the ingredients were fresh and the lettuce was crisp. i would have liked it better if there was more seafood in the dish. a vinaigreete works beautifully with cobb salads. with 4 different different housemade vinaigrettes to choose from, they all seemed great to compliment the salads. i tried to the marzen balsamic vinaigrette by the recommendation of the server. it has the tangy balsamic taste, but not overwhelming to mask the light flavors of the seafood in the salad. n nan average score for pretty good service, but so so selection and food taste.' The customer feels love, admiration, desire. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this place seems like an original pub like restaurant, but it has a more american feel to it. and the decor is pretty new. i did try one of their handcrafted beers. i'm not much of a beer fan, but their golden export was light and tolarable than most beers. there's still that beer taste , but it's not that bitter and heavy as some of the beers i've had. i do like the service there. it was st. patrick's day, and i wanted to have some green beer. when i first asked for it, they replied with that they don't offer it, but the waiter was kind enough to make a request to the bartender. soon afterwards, i got my green beer for st. patty's day. yay! n nthere wasn't anything that stuck out to me on the menu. for the food portion, i decided to order a simple seafood cobb salad. can't go wrong with that. at first i thought that 14 for a salad is a bit over priced, but man, th portion was huge. a huge bowl was placed before me and i started to chow down. the fresh real crab and baby shrimp scattered throughout the salad and added a nice twist to the traditional cobb salad. the ingredients were fresh and the lettuce was crisp. i would have liked it better if there was more seafood in the dish. a vinaigreete works beautifully with cobb salads. with 4 different different housemade vinaigrettes to choose from, they all seemed great to compliment the salads. i tried to the marzen balsamic vinaigrette by the recommendation of the server. it has the tangy balsamic taste, but not overwhelming to mask the light flavors of the seafood in the salad. n nan average score for pretty good service, but so so selection and food taste.' The customer feels love, admiration, desire. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Expand the menu offerings, particularly in the seafood section, to cater to the customer's preference for more seafood in their dishes. 2. Offer traditional St. Patrick's Day items, such as green beer, to attract customers who are looking for holiday-themed drinks and food. 3. Provide more information about the prices of menu items, especially those that are considered pricier, to help customers make informed decisions and feel that they are getting good value for their money."
5627," A customer left us a 1-star review: 'horrible overpriced store with expired or poor brand name products. you can find 60 off nearby. don't let these people con you into 2nd rate overpriced products.. you can get many of these products or even better ones online for much much less. n n buyers beware!!!' The customer feels caring, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'horrible overpriced store with expired or poor brand name products. you can find 60 off nearby. don't let these people con you into 2nd rate overpriced products.. you can get many of these products or even better ones online for much much less. n n buyers beware!!!' The customer feels caring, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we could consider the following steps: 1. Acknowledge their feedback: Respond to the review, acknowledging their dissatisfaction and expressing regret that their experience did not meet their expectations. 2. Investigate the issue: Check the products they mentioned to ensure they are not expired or of poor quality. If there is an issue, take immediate action to rectify it. 3. Offer a solution: If the products are indeed of good quality, offer a discount or refund to show goodwill and encourage them to give us another chance."
839," A customer left us a 2-star review: 'we just spent four nights here 84 a night . we paid to be in the updated north tower...non smokers....only thing updated was the bathroom which was very nice . the carpet was filthy, stains throughout. having read previous reviews about bedbugs, we did check and found none. the room itself was cleaned and vacuumed daily. the location was ok however several homeless people seem to reside on the grounds, in fact going into the fountains at the front scooping up the coins. the moving sidewalk never moved, nor did,the upstairs one. temporarily broken the sign said. the buffet?? hah! we went there once for breakfast....without a doubt the worst offering ever. surly server. the elevators are dirty as well as the urine smelled parkade. this place is old, old, old and looks it, smells like it. no wifi...unless big .count us as never to return patrons.' The customer feels amusement, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'we just spent four nights here 84 a night . we paid to be in the updated north tower...non smokers....only thing updated was the bathroom which was very nice . the carpet was filthy, stains throughout. having read previous reviews about bedbugs, we did check and found none. the room itself was cleaned and vacuumed daily. the location was ok however several homeless people seem to reside on the grounds, in fact going into the fountains at the front scooping up the coins. the moving sidewalk never moved, nor did,the upstairs one. temporarily broken the sign said. the buffet?? hah! we went there once for breakfast....without a doubt the worst offering ever. surly server. the elevators are dirty as well as the urine smelled parkade. this place is old, old, old and looks it, smells like it. no wifi...unless big .count us as never to return patrons.' The customer feels amusement, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Cleanliness: Address the issue of filthy carpets, particularly in the updated North Tower rooms. Regular deep cleaning and maintenance should be prioritized. 2. Amenities: Update and maintain the moving sidewalks, elevators, and parking area to ensure they are clean and functional. 3. Food Quality: Improve the quality and variety of food offerings at the buffet, and ensure that staff are friendly and welcoming. 4. Maintenance: Regularly inspect the property for any signs of homeless individuals residing on the grounds and address the issue promptly."
4349," A customer left us a 1-star review: 'this is my first time coming here and my last i place my order at 7 24pm i'm just now getting my food at 7 52pm the rest of the employees was moving hella slow well at least the employee say thank you' The customer feels gratitude, neutral, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'this is my first time coming here and my last i place my order at 7 24pm i'm just now getting my food at 7 52pm the rest of the employees was moving hella slow well at least the employee say thank you' The customer feels gratitude, neutral, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. **Timeliness**: Strive to deliver orders in a more timely manner. Analyze the order and delivery process to identify bottlenecks and address them to reduce wait times. 2. **Efficiency**: Improve the overall efficiency of the staff. This could involve providing additional training, implementing better workflow management, or hiring more staff during peak hours. 3. **Communication**: Keep customers informed about the status of their orders. Implement a system that sends notifications when an order is prepared, on its way, or has been delivered."
5382," A customer left us a 1-star review: 'i had the worst nightmare ever! i book 6 continues flight in my 1 week vacation with us n nairway, i took 1st flight and my luggage was lost and delayed. and the 2nd flight is late n nfor 2 hour ! and then i decide to drive to my destination . after i arrive at 3rd flight. n ntheyh told me simply because i skip a flight. they cancel all of our flight without any n nrefund or replacement. they told me unless i drive back to my 2nd destination and wait for n nanother day to catch the next flight to start over again . it sounds just really really n ncrazy and does not make any sense . i try to call talk to a manager after a manager they n ninsist i pay a 1000 dollar penatly . which is price for all 6 flight. they cancel all my n nflight and lie to me on the customer service phone. i sit at airport and they n nwont' let us go on our flight . they wont refund anything or let us get on any flight. we n nhave to sit at the aiport and use our laptop to get ticket with another airline to move on n nfor our trip and after we have to spent even more for buy so many other last minute flight n nticket to go to our other destination and go home. it is very sad and i dont' know how can n na airline have such awful mean disrespect and tricky service. trust me. they sold all of n nour seat to other ppl. cuz we check later those flight are all full. i will not recoomend n nanyone try this airline unless u want to ruin ur trip.' The customer feels fear, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i had the worst nightmare ever! i book 6 continues flight in my 1 week vacation with us n nairway, i took 1st flight and my luggage was lost and delayed. and the 2nd flight is late n nfor 2 hour ! and then i decide to drive to my destination . after i arrive at 3rd flight. n ntheyh told me simply because i skip a flight. they cancel all of our flight without any n nrefund or replacement. they told me unless i drive back to my 2nd destination and wait for n nanother day to catch the next flight to start over again . it sounds just really really n ncrazy and does not make any sense . i try to call talk to a manager after a manager they n ninsist i pay a 1000 dollar penatly . which is price for all 6 flight. they cancel all my n nflight and lie to me on the customer service phone. i sit at airport and they n nwont' let us go on our flight . they wont refund anything or let us get on any flight. we n nhave to sit at the aiport and use our laptop to get ticket with another airline to move on n nfor our trip and after we have to spent even more for buy so many other last minute flight n nticket to go to our other destination and go home. it is very sad and i dont' know how can n na airline have such awful mean disrespect and tricky service. trust me. they sold all of n nour seat to other ppl. cuz we check later those flight are all full. i will not recoomend n nanyone try this airline unless u want to ruin ur trip.' The customer feels fear, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize sincerely for the inconvenience caused due to the lost and delayed luggage, flight delays, and the cancellation of flights. 2. Offer a full refund for the affected flights and provide compensation for the additional expenses incurred due to the last-minute changes, such as the cost of booking new flights and any other related expenses. 3. Ensure that the customer's luggage is promptly delivered to their destination."
5946," A customer left us a 1-star review: 'they have a large selection with a variety of types of furnishings....butt, their prices were ridiculous. nit to mention the two teams two times i have been there not one sales person offered to help me' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'they have a large selection with a variety of types of furnishings....butt, their prices were ridiculous. nit to mention the two teams two times i have been there not one sales person offered to help me' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Address the pricing concern: Review our pricing strategy to ensure it is competitive and reasonable, considering market trends and customer expectations. Communicate any unique value or quality that justifies our prices. 2. Improve customer service: Train our sales team to be more proactive in assisting customers, especially when they are browsing the store. They should be attentive to customers' needs and offer help without being intrusive. 3. Enhance communication: Make sure our sales team is well-informed about our products, pricing, and promotions."
6445," A customer left us a 1-star review: 'terrible service and mediocre food. waited over an hour on a not very busy day for 3 simple meals. we didn't ask for anything but our waitress could tell we were upset and agreed the kitchen messed up. she asked the owner to comp one of our meals. we heard her response which was that she won't ! give away free food just because we waited a little bit. we won't be back!!!!' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'terrible service and mediocre food. waited over an hour on a not very busy day for 3 simple meals. we didn't ask for anything but our waitress could tell we were upset and agreed the kitchen messed up. she asked the owner to comp one of our meals. we heard her response which was that she won't ! give away free food just because we waited a little bit. we won't be back!!!!' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize sincerely for the long wait and the quality of the food. Acknowledge their frustration and express empathy for their situation. 2. Offer a genuine solution, such as comping their meal or providing a discount on their next visit, to make amends for the poor service and long wait. 3. Ensure that the kitchen staff is properly trained and equipped to handle orders efficiently, especially during slower periods. 4. Provide ongoing training for waitstaff to handle customer complaints effectively, with a focus on empathy, understanding, and problem-solving skills."
187," A customer left us a 2-star review: 'i think this gold's gym is great for guys who want to lift run on a treadmill, but it is personally not for me. after being a member of lifetime going to the village and mountainside, gold's just doesn't compare. the facility is much bigger than it looks from the outside. they have lots of machines and weights as well as a women's only room machines and weights , spin studio group class studio. it's really affordable compared to the above gyms but it is just missing an x factor for me.' The customer feels disapproval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i think this gold's gym is great for guys who want to lift run on a treadmill, but it is personally not for me. after being a member of lifetime going to the village and mountainside, gold's just doesn't compare. the facility is much bigger than it looks from the outside. they have lots of machines and weights as well as a women's only room machines and weights , spin studio group class studio. it's really affordable compared to the above gyms but it is just missing an x factor for me.' The customer feels disapproval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at our Gold's Gym, we could focus on enhancing the overall atmosphere and providing a more unique, personalized experience that sets us apart from the competition. Here are some specific suggestions: 1. Improve the facility's aesthetics: The customer mentioned that the facility looks smaller from the outside but is actually larger. We could work on improving the overall appearance of the gym, making it more inviting and visually appealing. This could include updating the decor, adding more natural light, and improving the cleanliness and organization of the equipment."
7274," A customer left us a 3-star review: 'pricey. clean. they have all the flavors of my favorite yogurt dannon light and fit like pineapple coconut, strawberry cheesecake, and rasberry goji. i'll come back for yogurt and their deli meat, but i'd rather save money and get the other stuff i need at glazier's, f e, or smith's.' The customer feels neutral, approval, optimism. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'pricey. clean. they have all the flavors of my favorite yogurt dannon light and fit like pineapple coconut, strawberry cheesecake, and rasberry goji. i'll come back for yogurt and their deli meat, but i'd rather save money and get the other stuff i need at glazier's, f e, or smith's.' The customer feels neutral, approval, optimism. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following strategies: 1. Price Competitiveness: Investigate the pricing of your products compared to competitors like Glazier's and Smith's. Offer promotions, discounts, or loyalty programs to make your store more affordable for customers. 2. Enhance Product Variety: Expand your product selection to include a wider range of items that the customer might need, so they don't feel the need to shop elsewhere for those items. 3. Improve Communication: Reach out to the customer to thank them for their feedback and express your appreciation for their business."
5028," A customer left us a 1-star review: 'every kiss may begin with k, but at this shop, every interaction begins with attitude. i went to kay, because of their brand, however, quickly fled the scene. i informed the red headed sales person that i needed a chain fixed and wanted to buy a set of wedding rings. to replace a clasp, i was told it would be over 2 weeks to fix and it would be 65 dollars. when i questioned the price and told them their competition was half their price, i was responded with, no...no way. there's no way that's possible. no one would replace a clasp for less than 65. that was enough for me. do yourselves a favor and walk 20 feet across the hallway, go to heizberg jewelers and ask for bob. he provided an exceptional experience and i spent over 2000 there. their prices may be a little higher, but you get what you pay for.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'every kiss may begin with k, but at this shop, every interaction begins with attitude. i went to kay, because of their brand, however, quickly fled the scene. i informed the red headed sales person that i needed a chain fixed and wanted to buy a set of wedding rings. to replace a clasp, i was told it would be over 2 weeks to fix and it would be 65 dollars. when i questioned the price and told them their competition was half their price, i was responded with, no...no way. there's no way that's possible. no one would replace a clasp for less than 65. that was enough for me. do yourselves a favor and walk 20 feet across the hallway, go to heizberg jewelers and ask for bob. he provided an exceptional experience and i spent over 2000 there. their prices may be a little higher, but you get what you pay for.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the customer's feedback: Respond to the review by acknowledging their dissatisfaction with the service they received. Apologize for the poor experience and express a desire to make it right. 2. Address the issue: Investigate the pricing and turnaround time for repairs, and take steps to ensure that they are competitive and reasonable. Train staff to be more customer-focused and open to negotiation. 3. Offer a solution: Offer the customer a discount or free repair service for their chain, as well as a complimentary upgrade to their wedding ring purchase."
4922," A customer left us a 1-star review: 'do not have your clothes altered at happy cleaners. they altered several slacks for length and one pair was over one inch shorter than the others. i did not notice the error until several months later. when i returned the pants back to the cleaners, the lady denied that they had done the work, that some people like their pants shorter, and that the pants could not be fixed. after explaining to her that i had all my alterations done here in the past, she called the owner about my situation. she then told me they could not do anything after one month. signed unhappy customer.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'do not have your clothes altered at happy cleaners. they altered several slacks for length and one pair was over one inch shorter than the others. i did not notice the error until several months later. when i returned the pants back to the cleaners, the lady denied that they had done the work, that some people like their pants shorter, and that the pants could not be fixed. after explaining to her that i had all my alterations done here in the past, she called the owner about my situation. she then told me they could not do anything after one month. signed unhappy customer.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? 1. Apologize for the inconvenience and mistake: Acknowledge the error and express sincere regret for the customer's experience. 2. Investigate the issue: Look into the specific case of the altered slacks and find out what went wrong. Identify if there was a miscommunication, error in measurement, or any other issue that led to the discrepancy. 3. Offer a solution: Offer to re-alter the slacks to the correct length at no additional cost to the customer. If it's not possible to fix the issue, provide an alternative solution, such as compensating the customer for the mistake or offering a discount on future services."
8203," A customer left us a 3-star review: 'it's funny how this place will completely split people's opinions. i can certainly respect the taste and size of the bagels here for what they are. montreal bagels, bagels that are probably some of the best in canada. n nhowever, they're certainly not ny bagels which is what i've become accustomed to and what i find to be tastier for my taste buds at least. n nthey weren't so exceptional that i would purposely come here again, but if it were handy to swing by i would certainly grab another. n nsome of the others in the group i went with loved the bagels and some of the others disliked it more than me. n nwe got there first thing in the morning so lines weren't an issue, but by the time we were leaving there was definitely a sizable crowd slowly building out the door.' The customer feels amusement, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'it's funny how this place will completely split people's opinions. i can certainly respect the taste and size of the bagels here for what they are. montreal bagels, bagels that are probably some of the best in canada. n nhowever, they're certainly not ny bagels which is what i've become accustomed to and what i find to be tastier for my taste buds at least. n nthey weren't so exceptional that i would purposely come here again, but if it were handy to swing by i would certainly grab another. n nsome of the others in the group i went with loved the bagels and some of the others disliked it more than me. n nwe got there first thing in the morning so lines weren't an issue, but by the time we were leaving there was definitely a sizable crowd slowly building out the door.' The customer feels amusement, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider offering a variety of bagel styles, including New York-style bagels, to cater to different preferences. Additionally, providing clear information about the regional differences in bagel styles might help manage customer expectations. Lastly, considering the positive sentiment towards the convenience of the location, ensuring prompt service and maintaining a manageable queue could enhance the overall experience."
9918," A customer left us a 3-star review: 'lovely albeit pricy sushi. service is quick, and i like that they are happy to let you have it 'to go'. free tea while you wait. great handrolled cones, and the right amount of wasabi per piece.' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'lovely albeit pricy sushi. service is quick, and i like that they are happy to let you have it 'to go'. free tea while you wait. great handrolled cones, and the right amount of wasabi per piece.' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience and encourage a 4 or 5-star review, consider the following improvements: 1. Address the ""pricy"" concern: Offer occasional promotions or discounts to make the sushi more affordable without compromising quality. 2. Enhance the ambiance: If your establishment is not already, consider creating a more inviting and relaxing atmosphere to make customers feel more comfortable and valued. 3. Personalize the service: Train staff to engage with customers in a friendly and attentive manner, asking for feedback and making them feel appreciated."
3724," A customer left us a 1-star review: 'this place sux... chinese mexican is a great concept but.... portions are ridiculously small for the price. dont come here hungry for sure. need to order like 3 4 plates per person. average of 18 per plate will get expensive for chinese mexican food. not worth it at all!!!' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'this place sux... chinese mexican is a great concept but.... portions are ridiculously small for the price. dont come here hungry for sure. need to order like 3 4 plates per person. average of 18 per plate will get expensive for chinese mexican food. not worth it at all!!!' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can address the concerns about portion size and price by: 1. Increasing portion sizes: Offer larger serving sizes to ensure customers feel they are getting good value for their money. 2. Adjusting menu pricing: Review the menu pricing to ensure it is competitive and reasonable for the portion sizes offered. 3. Communicating portion sizes: Clearly communicate the size of the portions on the menu or in-store signage to help customers make informed decisions. 4. Offering combination deals: Offer combination deals or family-style options that provide a better value for customers ordering multiple dishes."
818," A customer left us a 2-star review: 'the sheer number of yelp reviews had me intrigued, but my experience was that this place may be a bit over rated. not a dinner place in my humble opinion. lots of interesting bar food, and a well stocked bar, but way too dark inside. n nwe must have been there too early 6 30 for the music others have mentioned. n ni think two stars sums it up fairly.' The customer feels approval, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the sheer number of yelp reviews had me intrigued, but my experience was that this place may be a bit over rated. not a dinner place in my humble opinion. lots of interesting bar food, and a well stocked bar, but way too dark inside. n nwe must have been there too early 6 30 for the music others have mentioned. n ni think two stars sums it up fairly.' The customer feels approval, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following actions: 1. Lighting: Improve the lighting inside the establishment to make it more comfortable and inviting, especially during early hours when music may not be playing. 2. Ambiance: Enhance the ambiance to make it more suitable for a dinner experience. This could include adjusting the music volume, decor, and seating arrangements. 3. Communication: Clearly communicate that the establishment is more of a bar than a dinner place, to manage customer expectations. 4. Food: Review the dinner menu to ensure it offers a variety of options that are appealing to a wider audience."
7224," A customer left us a 3-star review: 'had a coupon was in the area so my husband i decided to check it out. n nthe first i noticed when i walked in was the amount of frosting on every cupcake. if you're a frosting lover then this is the spot for you. i like frosting too but there was just a ridiculous amount even the customers behind us said the same thing. the cupcake frosting ratio was literally 1 1. n ni decided to order red velvet my husband ordered one of the chocolate ones can't remember the name . first thing we both did in the car was scrape half of the frosting off. the red velvet was nothing special really, it tasted like the ones from the box. i did like my husbands chocolate one though minus all that frosting. n noverall the staff was friendly they have a nice selection of cupcakes. just cut down on the frosting!' The customer feels neutral, approval, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'had a coupon was in the area so my husband i decided to check it out. n nthe first i noticed when i walked in was the amount of frosting on every cupcake. if you're a frosting lover then this is the spot for you. i like frosting too but there was just a ridiculous amount even the customers behind us said the same thing. the cupcake frosting ratio was literally 1 1. n ni decided to order red velvet my husband ordered one of the chocolate ones can't remember the name . first thing we both did in the car was scrape half of the frosting off. the red velvet was nothing special really, it tasted like the ones from the box. i did like my husbands chocolate one though minus all that frosting. n noverall the staff was friendly they have a nice selection of cupcakes. just cut down on the frosting!' The customer feels neutral, approval, love. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider adjusting the frosting-to-cupcake ratio to be more balanced, as the customer seems to prefer less frosting. Additionally, you could work on improving the taste of your red velvet cupcakes to make them more distinctive from store-bought options. Maintaining friendly staff and a diverse selection of cupcakes is already appreciated by the customer."
2920," A customer left us a 2-star review: 'ok here's an update since they remodeled the trop durango location it's more like a health food market now with the fresh food counter where you can order meals but i haven't tried it yet. i like how much more open it is and the entryway lets you browse some of those impulse items. i bought a little xmas tree! without getting crowded. but that darn checkout got me again 3 times while trying to checkout!!! one was for authorization to purchase a drink mixer that didn't even contain alcohol, one because it couldn't detect that i bagged an item and i forget what the other was for. i had maybe 10 items. no i won't be going back anytime soon' The customer feels neutral, approval, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'ok here's an update since they remodeled the trop durango location it's more like a health food market now with the fresh food counter where you can order meals but i haven't tried it yet. i like how much more open it is and the entryway lets you browse some of those impulse items. i bought a little xmas tree! without getting crowded. but that darn checkout got me again 3 times while trying to checkout!!! one was for authorization to purchase a drink mixer that didn't even contain alcohol, one because it couldn't detect that i bagged an item and i forget what the other was for. i had maybe 10 items. no i won't be going back anytime soon' The customer feels neutral, approval, joy. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Streamline the checkout process: Reduce the number of checkout issues by improving the checkout system to accurately detect items and prevent unnecessary authorizations. 2. Clarify the changes at the remodeled location: Provide clear communication about the changes at the Trop Durango location, including the addition of a fresh food counter and the transformation into a health food market. Offer information about the new offerings and how to use them, such as ordering meals from the fresh food counter."
8071," A customer left us a 3-star review: 'meh. loud. overpriced. 13 for a glass of house wine? nuts. the improv troupe was phenomenal. too bad we could barely hear them with the downstairs sound so loud. would come back to see them, but won't be ordering anything. n nwhat's sad is that it's a prime location with lots of potential. if they weren't so greedy with their prices, they would actually make more, because this place would be packed with locals. parking is good, walking through the mall isn't too bad, and the service is pretty good.' The customer feels admiration, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'meh. loud. overpriced. 13 for a glass of house wine? nuts. the improv troupe was phenomenal. too bad we could barely hear them with the downstairs sound so loud. would come back to see them, but won't be ordering anything. n nwhat's sad is that it's a prime location with lots of potential. if they weren't so greedy with their prices, they would actually make more, because this place would be packed with locals. parking is good, walking through the mall isn't too bad, and the service is pretty good.' The customer feels admiration, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Address the noise issue: Investigate the source of the noise from the downstairs area and find a solution to reduce it during performances. This will enhance the customer's ability to enjoy both the food and the improv troupe. 2. Revise pricing: Review the pricing of house wine and consider adjusting it to be more competitive, without compromising the quality of the product. This could help alleviate the customer's perception of being overcharged. 3. Highlight the improv troupe: Promote the improv troupe more prominently, emphasizing their talent and the unique experience they offer."
6542," A customer left us a 1-star review: 'this is not nyc, and if you're too cheap to actually go to nyc, then please do not go here. this is not a replica of nyc, hell the buildings are off and don't look right, seriously wtf? n nget on the roller coaster if you want. i think its being held together by duct tape and barbed wire. i'm surprised they didn't put king kong in there as well. n nbut hey you can buy 12 keychains for 10 dollars! that's a deal right there! then again why would you need 12 keychains? who knows. n nseeing them sell i love ny t shirts and yankee stuff is totally weird. seeing them sell nypd and fdny stuff there is beyond weird, considering half of it isn't authentic or real or even endorsed or by the organizations, even though they put on a sticker or sign stating that it is. there's a sucker born every minute. i guess in here its more often than that. n ncoyote ugly is located in here. totally loud and overrated.' The customer feels surprise, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'this is not nyc, and if you're too cheap to actually go to nyc, then please do not go here. this is not a replica of nyc, hell the buildings are off and don't look right, seriously wtf? n nget on the roller coaster if you want. i think its being held together by duct tape and barbed wire. i'm surprised they didn't put king kong in there as well. n nbut hey you can buy 12 keychains for 10 dollars! that's a deal right there! then again why would you need 12 keychains? who knows. n nseeing them sell i love ny t shirts and yankee stuff is totally weird. seeing them sell nypd and fdny stuff there is beyond weird, considering half of it isn't authentic or real or even endorsed or by the organizations, even though they put on a sticker or sign stating that it is. there's a sucker born every minute. i guess in here its more often than that. n ncoyote ugly is located in here. totally loud and overrated.' The customer feels surprise, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Address the customer's concerns about the authenticity of NYC-themed merchandise. Ensure that all items are officially licensed and endorsed by the relevant organizations (NYPD, FDNY, etc.). 2. Improve the quality and accuracy of our NYC replica, focusing on the buildings and overall atmosphere to make it more authentic. 3. Offer a more diverse range of attractions, possibly including a safer and more reliable roller coaster."
1464," A customer left us a 2-star review: 'there are only so many ways to make the american bastardized version of a pizza, but for some reason there are as many pizza shops as there are stars in a clear night sky. as they may be stunning to behold, from afar each one is pretty much the same thing. this shop is another place that tosses sauce and cheese on bread and serves it to their patrons. ok, so they do have a slightly different take, throwing the cold shredded cheese onto the pie as soon as the dough is out of the oven. this does not melt the cheese, and i do see how the pizza would be cold after heaping on the cheese. some customers may like it, me, not so much. i tried the italian hoagie. it was a good size and the meat was flavorful. but that's about it. they put oil on the sandwich, but no other dressing. i expected a nice tangy flavor to compliment the meat but was disappointed. my date ordered a hot sausage hoagie. i didn't sample it, he liked it, but it was way too messy. the bread got soggy and the darn thing fell apart. it looked more like tomato soup with sausage than a sandwich. the staff did seem pretty nice, even trying to keep a smile while dealing with the stress of a busy crowded restaurant. the dining room is also a bit cramped. there are plenty of booths, but the tables are rather close together and hard to maneuver between. hungry patrons also are constantly getting up to visit the soda fountain. when they are busy, it is a claustrophobic nightmare.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'there are only so many ways to make the american bastardized version of a pizza, but for some reason there are as many pizza shops as there are stars in a clear night sky. as they may be stunning to behold, from afar each one is pretty much the same thing. this shop is another place that tosses sauce and cheese on bread and serves it to their patrons. ok, so they do have a slightly different take, throwing the cold shredded cheese onto the pie as soon as the dough is out of the oven. this does not melt the cheese, and i do see how the pizza would be cold after heaping on the cheese. some customers may like it, me, not so much. i tried the italian hoagie. it was a good size and the meat was flavorful. but that's about it. they put oil on the sandwich, but no other dressing. i expected a nice tangy flavor to compliment the meat but was disappointed. my date ordered a hot sausage hoagie. i didn't sample it, he liked it, but it was way too messy. the bread got soggy and the darn thing fell apart. it looked more like tomato soup with sausage than a sandwich. the staff did seem pretty nice, even trying to keep a smile while dealing with the stress of a busy crowded restaurant. the dining room is also a bit cramped. there are plenty of booths, but the tables are rather close together and hard to maneuver between. hungry patrons also are constantly getting up to visit the soda fountain. when they are busy, it is a claustrophobic nightmare.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Pizza: To address the issue with the pizza, we could ensure that the cheese is properly melted by adjusting the cooking process or using a different type of cheese that melts better. 2. Italian Hoagie: For the Italian Hoagie, we can offer a variety of dressings to enhance the flavor and provide a tangy taste as expected. 3. Hot Sausage Hoagie: To prevent the bread from getting soggy, we could use a drier bread or find a way to balance the moisture content in the sausage and the bread."
5586," A customer left us a 1-star review: 'the service was friendly and it seemed clean. you place your order with the cashier, get your drink, napkins, fork and sauces and then sit down. they brought out our food in a timely manner. if you like a bowl that is filled 3 4 full with rice and then a few ingredients put on top, you will love this place. for me, this was not a good experience. i had the small arizona bowl. while the portion size was generous, it was 3 4 rice. on the top they put a scoop of mushed up imitation crab meat in some mayo and a sliced up avocado. that was it. no sauce, no flavoring, no nothing. you can get teriyaki and soy sauces from the counter but, the bowl was filled so full that you couldn't mix anything in until you had eaten the crab and avocado off the top. my g f got a small chicken teriyaki bowl. this was also a bowl 3 4 full of rice with a few pieces of chicken on top and a very cafeteria tasting teriyaki sauce on the top. i pictured them in the kitchen having a whole bunch of prepped bowls 3 4 full of rice just waiting to slap one or two ingredients on the top to fill the orders. with so many good restaurants nearby sandellas right next door i don't think this place will last for long.' The customer feels disapproval, disappointment, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the service was friendly and it seemed clean. you place your order with the cashier, get your drink, napkins, fork and sauces and then sit down. they brought out our food in a timely manner. if you like a bowl that is filled 3 4 full with rice and then a few ingredients put on top, you will love this place. for me, this was not a good experience. i had the small arizona bowl. while the portion size was generous, it was 3 4 rice. on the top they put a scoop of mushed up imitation crab meat in some mayo and a sliced up avocado. that was it. no sauce, no flavoring, no nothing. you can get teriyaki and soy sauces from the counter but, the bowl was filled so full that you couldn't mix anything in until you had eaten the crab and avocado off the top. my g f got a small chicken teriyaki bowl. this was also a bowl 3 4 full of rice with a few pieces of chicken on top and a very cafeteria tasting teriyaki sauce on the top. i pictured them in the kitchen having a whole bunch of prepped bowls 3 4 full of rice just waiting to slap one or two ingredients on the top to fill the orders. with so many good restaurants nearby sandellas right next door i don't think this place will last for long.' The customer feels disapproval, disappointment, love. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can make the following changes: 1. Enhance the flavor profile of the dishes, particularly the Arizona Bowl, by adding more seasonings, sauces, or flavorful ingredients to balance the rice-heavy portion. 2. Offer a more diverse selection of sauces and flavorings at the table, making it easier for customers to customize their dishes to their taste preferences. 3. Consider adjusting the portion size of the rice in the bowls, ensuring there is enough room for additional ingredients and sauces."
7134," A customer left us a 3-star review: 'they were super busy when i arrived at 230 in the afternoon on a friday. being from out of town i was recommended tigon here by a local. i gave a 3 star because i had to wait 25 mins before i was seen by a tech. my pedicure water was cold by this time. n nhowever, once she started they did a great job and were very nice! n nit seems they are very loyal to their regular customers.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'they were super busy when i arrived at 230 in the afternoon on a friday. being from out of town i was recommended tigon here by a local. i gave a 3 star because i had to wait 25 mins before i was seen by a tech. my pedicure water was cold by this time. n nhowever, once she started they did a great job and were very nice! n nit seems they are very loyal to their regular customers.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider implementing the following changes: 1. Improve staffing levels during peak hours, especially on Fridays, to reduce waiting times. 2. Ensure that pedicure water is consistently maintained at a comfortable temperature. 3. Consider offering priority service to out-of-town customers who have been referred by locals, to show appreciation for their business and reduce waiting times. 4. Train staff to acknowledge and address any issues promptly, such as cold pedicure water, to maintain customer satisfaction. 5. Encourage staff to be friendly and welcoming to all customers, regardless of their status as regulars or first-timers."
8111," A customer left us a 3-star review: 'mehhhhhh. this place is just... ok to me. i agree with arnold d...i don't understand the hype. i've been here a couple times . i've tried biscuits and gravy, kahlua pig benedict, a turkey sandwich, corned beef and hash, fried rice of course the infamous red velvet pancakes. it's not that it didn't taste good it was just that nothing stood out. nothing was amazing or 5 star worthy, just your standard diner tasting food. i love the concept of the place and the little fusion thing going on. but to be honest i prefer breakfast at the egg and i or blueberry hill..' The customer feels approval, love, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'mehhhhhh. this place is just... ok to me. i agree with arnold d...i don't understand the hype. i've been here a couple times . i've tried biscuits and gravy, kahlua pig benedict, a turkey sandwich, corned beef and hash, fried rice of course the infamous red velvet pancakes. it's not that it didn't taste good it was just that nothing stood out. nothing was amazing or 5 star worthy, just your standard diner tasting food. i love the concept of the place and the little fusion thing going on. but to be honest i prefer breakfast at the egg and i or blueberry hill..' The customer feels approval, love, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and potentially earn a higher rating, consider the following steps: 1. Address the specific dishes mentioned in the review: - Biscuits and Gravy: Enhance the flavor profile by using a unique house-made gravy recipe or sourcing high-quality ingredients. - Kahlua Pig Benedict: Experiment with different variations of the dish, such as using a more flavorful pork or a unique hollandaise sauce. - Turkey Sandwich: Offer a variety of bread options, unique toppings, and high-quality ingredients to make the sandwich stand out."
2158," A customer left us a 2-star review: 'waitress nice, bartender not so nice. i walked up to the bar to get my mother the wine list. before i even opened my mouth he looked at me and sighed. said that the waitress would be with us and that she is out there somewhere. both bartenders looked at me like i was from mars and shouldn't be in that bar. bad vibe. fun watching the old timers country dance though. beer was on special 3.00 but got a small shot of fireball and paid 7.50 ouch.' The customer feels amusement, joy, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'waitress nice, bartender not so nice. i walked up to the bar to get my mother the wine list. before i even opened my mouth he looked at me and sighed. said that the waitress would be with us and that she is out there somewhere. both bartenders looked at me like i was from mars and shouldn't be in that bar. bad vibe. fun watching the old timers country dance though. beer was on special 3.00 but got a small shot of fireball and paid 7.50 ouch.' The customer feels amusement, joy, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Train staff on customer service: Ensure all staff are trained to greet customers warmly and professionally, regardless of whether they are regulars or first-timers. 2. Improve communication: Make sure that all staff are aware of the presence of new customers and are ready to assist them promptly. 3. Clarify pricing: Clearly display prices for specials and ensure that customers are charged correctly. 4. Create a welcoming atmosphere: Encourage staff to be friendly and approachable, making customers feel comfortable and valued."
4723," A customer left us a 1-star review: 'the absolute worst service of any italian restaurant i have ever been in and the menu is only so so.. ugh! n nagainst my better judgment, i have eaten in several carrabbas in three different states with all the same results. as fred f. said in his review, he needs new freinds. so, do i. avoid it.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the absolute worst service of any italian restaurant i have ever been in and the menu is only so so.. ugh! n nagainst my better judgment, i have eaten in several carrabbas in three different states with all the same results. as fred f. said in his review, he needs new freinds. so, do i. avoid it.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your Italian restaurant, consider the following steps: 1. Acknowledge the feedback: Respond to the review, acknowledging the customer's disappointment and expressing your regret for their experience. 2. Offer a solution: Suggest a complimentary meal or a discount on their next visit to make amends for their poor experience. 3. Address the concerns: Investigate the issues raised in the review, such as the service and the menu, and take steps to address them. This may involve additional staff training, menu improvements, or addressing any other specific issues."
1809," A customer left us a 2-star review: 'just scroll down and read jackie s.'s review. i experienced the same service. there's just better places to go for sushi don't waste your time with this one. n nit's on a lame and fast street corner, too, and the view activity is non existent. n nyou've got better things to do than sushi pearl... n nseriously.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'just scroll down and read jackie s.'s review. i experienced the same service. there's just better places to go for sushi don't waste your time with this one. n nit's on a lame and fast street corner, too, and the view activity is non existent. n nyou've got better things to do than sushi pearl... n nseriously.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Sushi Pearl, we could consider the following actions: 1. Address the specific concerns mentioned in the review, such as the location and view. We could explore options to improve the ambiance, perhaps by redecorating or finding a more desirable location. 2. Improve the service quality by training staff to provide a more attentive and personalized experience for customers. This could involve better communication skills, understanding customer preferences, and ensuring a clean and organized dining environment. 3. Enhance the sushi quality by working with our chefs to refine recipes, use higher quality ingredients, and offer a more diverse menu."
2555," A customer left us a 2-star review: 'parking like others have said...park in the street for free. don't get ripped off paying 10 in a parking garage. there were a few empty spots along washintgton. n n seats made for midgets or pre school sized kids. if you are average size and are claustrophobic , you will be uncomfortable. forget about crossing your legs...no room. way worse than airplane seats in coach! n n restrooms ten stalls in the ladies restroom on the west side of the building for hundreds of women super long line. were there more restrooms somewhere else in the building? n n theatre huge inside. two jumbo tv screens not the best quality . friendly helpful employees. played good pre show tunes. started show 20 minutes late. did i mention how small the seats were? n nwould i see another show here...not really.' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'parking like others have said...park in the street for free. don't get ripped off paying 10 in a parking garage. there were a few empty spots along washintgton. n n seats made for midgets or pre school sized kids. if you are average size and are claustrophobic , you will be uncomfortable. forget about crossing your legs...no room. way worse than airplane seats in coach! n n restrooms ten stalls in the ladies restroom on the west side of the building for hundreds of women super long line. were there more restrooms somewhere else in the building? n n theatre huge inside. two jumbo tv screens not the best quality . friendly helpful employees. played good pre show tunes. started show 20 minutes late. did i mention how small the seats were? n nwould i see another show here...not really.' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following actions: 1. Parking: Offer clearer signage or directions to free street parking options. Consider offering discounted or free parking vouchers for the garage. 2. Seating: Investigate seat sizes and consider replacing or adjusting them to accommodate a wider range of body types. 3. Claustrophobia: Improve the overall space within the theater, possibly by rearranging seats or increasing the distance between rows. 4. Restroom facilities: Increase the number of restrooms, particularly for women, to reduce waiting times. Consider adding signs to help customers locate restrooms more easily."
5018," A customer left us a 1-star review: 'long wait, despite having only a few people dining. horrid tasting food. waitress had all the charisma of a robo telemarketer. imo this was overpriced garbage. this place makes me wish i had gone somewhere else.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'long wait, despite having only a few people dining. horrid tasting food. waitress had all the charisma of a robo telemarketer. imo this was overpriced garbage. this place makes me wish i had gone somewhere else.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? 1. Reduce Wait Time: Improve the efficiency of your service by streamlining the ordering and delivery process. This could involve training staff to work more effectively as a team, or investing in technology that helps manage orders more efficiently. 2. Enhance Food Quality: Work with your chefs to improve the taste and presentation of your dishes. This could involve sourcing better ingredients, experimenting with new recipes, or seeking feedback from customers about their dining experiences. 3. Train Staff on Customer Service: Provide training for your staff on how to interact with customers in a friendly and engaging manner."
9242," A customer left us a 3-star review: 'stopped in saturday morning, early enough to beat the crowds. after 7.30ish, fuggetabouit.... . ordered hog sausage patties and chick, but really didn't want hashbrowns. no subs tough, so got a single pancake side. sadly, i must say it was only an average breakfast. eggs om as requested, and sausage good, but almost too spicy, overpowering the pork. the hashbrowns are a waste though, like an afterthought to fill the plate. almost burned, raw in the middle. easy enough issue to fix though. matt should bump up the quality control to keep the place hoppin'. no big worries though, i'll be comin' back!' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'stopped in saturday morning, early enough to beat the crowds. after 7.30ish, fuggetabouit.... . ordered hog sausage patties and chick, but really didn't want hashbrowns. no subs tough, so got a single pancake side. sadly, i must say it was only an average breakfast. eggs om as requested, and sausage good, but almost too spicy, overpowering the pork. the hashbrowns are a waste though, like an afterthought to fill the plate. almost burned, raw in the middle. easy enough issue to fix though. matt should bump up the quality control to keep the place hoppin'. no big worries though, i'll be comin' back!' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality Control: Enhance the quality of the food, particularly the hashbrowns, to ensure they are cooked evenly and not overly spicy. 2. Communication: Be more attentive to customer preferences, such as avoiding unnecessary sides (in this case, hashbrowns) if the customer doesn't want them. 3. Spice Levels: Offer options for customers to customize the spice level of their meals to suit their taste. 4. Timeliness: Improve service speed, especially during peak hours (7."
1739," A customer left us a 2-star review: 'i had checked out the reviews on great wall south, and decided to try it. walking in at 3 45 pm, there were maybe 3 tables occupied. the decor was inviting. i loved the huge fish tank they had on display. from there, sadly, it began to go downhill. n na lady at the bar waved me to the dining room, and a waiter sauntered over to ask what i wanted to drink. also he asked me if i wanted a menu......strange. after getting settled with the menu, i ordered 2 egg rolls, hoping that since it was between mealtimes i would get freshly fried ones. nope, not to be. cold, hard and greasy. so back they went, with a request for fresh ones, told the waiter i didn't mind waiting for them. n ni ordered sa cha scallops as an entree, with a small pork fried rice. the new egg rolls came out at the same time as the entree. i could deal with that, no probs. but....egg rolls were not fresh, they were warmer, and just as hard. scallops were good and plentiful, presentation was good, fried rice was good also. the egg rolls were the turnoff. n ni'm giving it 2 yelp stars, but if you love good egg rolls, don't come here expecting to find them. panda's den in north charlotte puts this place to shame.' The customer feels sadness, love, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i had checked out the reviews on great wall south, and decided to try it. walking in at 3 45 pm, there were maybe 3 tables occupied. the decor was inviting. i loved the huge fish tank they had on display. from there, sadly, it began to go downhill. n na lady at the bar waved me to the dining room, and a waiter sauntered over to ask what i wanted to drink. also he asked me if i wanted a menu......strange. after getting settled with the menu, i ordered 2 egg rolls, hoping that since it was between mealtimes i would get freshly fried ones. nope, not to be. cold, hard and greasy. so back they went, with a request for fresh ones, told the waiter i didn't mind waiting for them. n ni ordered sa cha scallops as an entree, with a small pork fried rice. the new egg rolls came out at the same time as the entree. i could deal with that, no probs. but....egg rolls were not fresh, they were warmer, and just as hard. scallops were good and plentiful, presentation was good, fried rice was good also. the egg rolls were the turnoff. n ni'm giving it 2 yelp stars, but if you love good egg rolls, don't come here expecting to find them. panda's den in north charlotte puts this place to shame.' The customer feels sadness, love, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Consistency in food quality: Ensure that all dishes, especially popular items like egg rolls, are consistently prepared and served fresh, hot, and crispy. 2. Timing of food delivery: Serve dishes in a timely manner, especially when there are fewer customers in the restaurant. This will help maintain the customer's initial positive impression. 3. Communication and service: Train staff to be more attentive and proactive in addressing customer needs."
6064," A customer left us a 1-star review: 'wow maybe i'm too old or we weren't dress up enough but with a bunch of empty tables we were told there would be a 20 min wait there was. our server ignored us for the next 20 mins since we asked for the happy hour menu. too bad cause the food was a little better than ok. we asked about the bottomless mimosas and were told there was only half hour left and it wouldn't be worth our time. ok so what do i want to eat, great swami who knows all......' The customer feels disappointment, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'wow maybe i'm too old or we weren't dress up enough but with a bunch of empty tables we were told there would be a 20 min wait there was. our server ignored us for the next 20 mins since we asked for the happy hour menu. too bad cause the food was a little better than ok. we asked about the bottomless mimosas and were told there was only half hour left and it wouldn't be worth our time. ok so what do i want to eat, great swami who knows all......' The customer feels disappointment, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Seating Management: Ensure that tables are not left empty for extended periods. This can be achieved by better forecasting and staffing during peak hours. 2. Communication: Improve communication with customers about wait times and table availability. If there is a wait, inform customers promptly and keep them updated. 3. Attention to Customers: Train staff to pay immediate attention to customers, especially when they have questions or requests. Ignoring customers, even for short periods, can lead to negative reviews. 4. Menu Availability: Ensure that the happy hour menu is readily available and easily accessible to customers."
667," A customer left us a 2-star review: 'this place has got to win the award for having the most number of bias votes . food may be made fresh in their kitchen, as they claim, but its all cheap ingredients ordered from us foods sysco! pancakes tasted like yuck and were very small, texture was awful, looked unpleasant. anyone in the city who really knows what good food tastes like and looks like wouldn't dare give this place above 3 stars even if the earth was about to end. my filipina mother wanted to slap me across the face when i brought her here. she said the food looks like tae poop and reminds her of old diner food.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this place has got to win the award for having the most number of bias votes . food may be made fresh in their kitchen, as they claim, but its all cheap ingredients ordered from us foods sysco! pancakes tasted like yuck and were very small, texture was awful, looked unpleasant. anyone in the city who really knows what good food tastes like and looks like wouldn't dare give this place above 3 stars even if the earth was about to end. my filipina mother wanted to slap me across the face when i brought her here. she said the food looks like tae poop and reminds her of old diner food.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the customer's feedback: Respond to the review by acknowledging their concerns about the food quality, size, and appearance. Express empathy for their disappointment and apologize for the negative experience. 2. Investigate the issue: Inquire about the specific dishes they ordered and gather more information about their experience, such as the time of their visit, the server who attended to them, and any other relevant details. 3. Address the quality concerns: If the customer's complaints are valid, consider sourcing higher-quality ingredients or working with a different supplier."
8987," A customer left us a 3-star review: 'i thought it would be better with all of the positive reviews. not really impressed. the chips were stale tasting and salsa was average.. the chicken fajita was good but not great. huge portions but i would have preferred smaller better tasting..' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i thought it would be better with all of the positive reviews. not really impressed. the chips were stale tasting and salsa was average.. the chicken fajita was good but not great. huge portions but i would have preferred smaller better tasting..' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality of food: Ensure that all food items, particularly the chips and salsa, are fresh and of high quality. 2. Taste: Improve the taste of our dishes, particularly the chicken fajita, to meet customer expectations. 3. Portion size: Offer smaller, more manageable portions that are better tasting, as per the customer's preference. 4. Consistency: Strive for consistency in the quality of our food and service across all locations to meet customer expectations based on the positive reviews."
7590," A customer left us a 3-star review: 'i went here with a friend. we sat down. and the waitress didn't even acknowledge us. we had to get up and walk over to the bar. plus we had to wait like 20 minutes for our chips and salsa. these girls need to step it up for a fast paced las vegas.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i went here with a friend. we sat down. and the waitress didn't even acknowledge us. we had to get up and walk over to the bar. plus we had to wait like 20 minutes for our chips and salsa. these girls need to step it up for a fast paced las vegas.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve staff training on customer service: Ensure that all staff are aware of the importance of acknowledging customers promptly upon seating. 2. Speed up service: Reduce wait times for orders, especially for items like chips and salsa, which are often served as appetizers. 3. Enhance communication: Make sure that customers are informed about any delays or issues with their orders."
5726," A customer left us a 1-star review: 'i always read reviews on yelp, but i have never actually posted review until now. this place was that bad, i felt i had no choice. i am not sure of the name of the person who did my nails, all i know was that he was male. it could of been the owner but i am not sure. it took him 45 minutes just to get the gel off my acrylics. once he started filling my nails he burned me with the tool they use, it hurt bad enough that i screamed and pulled my hand away. he acted like it was nothing. i asked for a french manicure. he did the first nail and this was the first time in my life i actually asked for him to re do it because it looked terrible. it looked like a toddler did it. once he finished almost 2 and a half hours later, i was so disappointed at the work he was done i just paid and left. the second i got in my car i knew i shouldn't of paid for it, but i just decided to let it go. that week my nails got worse, they turned weird colors. it got so bad people would come up to me at work and ask what happened to my nails. close friends said since i am your friend, i just need to tell you that this is the worst i have ever seen your nails look. ni don't think i will ever give them a second try, because it was that bad. i find yelp usually accurate but after this place i am starting to doubt them.' The customer feels disappointment, annoyance, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i always read reviews on yelp, but i have never actually posted review until now. this place was that bad, i felt i had no choice. i am not sure of the name of the person who did my nails, all i know was that he was male. it could of been the owner but i am not sure. it took him 45 minutes just to get the gel off my acrylics. once he started filling my nails he burned me with the tool they use, it hurt bad enough that i screamed and pulled my hand away. he acted like it was nothing. i asked for a french manicure. he did the first nail and this was the first time in my life i actually asked for him to re do it because it looked terrible. it looked like a toddler did it. once he finished almost 2 and a half hours later, i was so disappointed at the work he was done i just paid and left. the second i got in my car i knew i shouldn't of paid for it, but i just decided to let it go. that week my nails got worse, they turned weird colors. it got so bad people would come up to me at work and ask what happened to my nails. close friends said since i am your friend, i just need to tell you that this is the worst i have ever seen your nails look. ni don't think i will ever give them a second try, because it was that bad. i find yelp usually accurate but after this place i am starting to doubt them.' The customer feels disappointment, annoyance, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apology: Acknowledge the poor experience and express sincere apologies for the inconvenience and pain caused. 2. Clarify: Confirm the identity of the nail technician involved in the incident and ensure that they are properly trained and equipped to perform their duties. 3. Expedite the process: Address the issue of the lengthy time taken to remove the gel and fill the nails. Implement measures to ensure that the process is more efficient in the future."
4112," A customer left us a 1-star review: 'dear best buy you made my trying to buy my mac book air a real pain in the ass. after 5 attempts by phone with the automated answering system telling me how important my business is to them 50 times and no one picking up the phone to finally getting a semi live person that puts me on hold and never returns to almost completing the transaction and then the clerk telling me they can't look up my account so i have to call my wife to get the and call again to start the process over. oh and when you pick the item up a drivers lic. isn't good enough u need the bb cc that you used as well. whew i was worn out from the process.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'dear best buy you made my trying to buy my mac book air a real pain in the ass. after 5 attempts by phone with the automated answering system telling me how important my business is to them 50 times and no one picking up the phone to finally getting a semi live person that puts me on hold and never returns to almost completing the transaction and then the clerk telling me they can't look up my account so i have to call my wife to get the and call again to start the process over. oh and when you pick the item up a drivers lic. isn't good enough u need the bb cc that you used as well. whew i was worn out from the process.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Improve the automated answering system: Reduce the number of times the customer hears about the importance of their business and ensure a quicker connection to a live representative. 2. Enhance customer service training: Train representatives to handle multiple transactions efficiently, provide timely assistance, and follow up on holds promptly. 3. Streamline the account lookup process: Implement a more efficient system for looking up customer accounts, so that the customer doesn't have to call again to start the process over."
8245," A customer left us a 3-star review: 'cool set up! we liked the feel of the place. the food was good, but i guess we were hoping for really good. we would return but only if we were in the area.' The customer feels admiration, optimism, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'cool set up! we liked the feel of the place. the food was good, but i guess we were hoping for really good. we would return but only if we were in the area.' The customer feels admiration, optimism, love. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience and potentially turn a 3-star review into a 4 or 5-star one, consider the following improvements: 1. Consistency: Ensure that the quality of food is consistently excellent, meeting or exceeding customer expectations. 2. Personalization: Offer personalized recommendations based on the customer's preferences, making them feel valued and appreciated. 3. Communication: Improve communication with customers about menu items, preparation methods, and any specials or promotions that may appeal to their tastes. 4. Ambiance: Maintain a clean, welcoming, and comfortable environment that encourages customers to return."
1808," A customer left us a 2-star review: 'we received an email promo for a valentines special for two bowls and dessert for 24.95. this coupon is very misleading since a dinner bowl is already 9.99 each and the dessert is 4.95! we came during the dinner rush which was packed and busy. our waitress, kelly gave such poor service in general. the first was getting our drinks after one of our bowls were already made. in getting a refill for us she pretty much dropped the drink onto the table and was gone in a flash. she gave the tab when my date was still in the middle of eating and had to add i'm in no rush to take this and once again left in a flash. when she came back to collect the tab i mentioned she forgot the dessert with the promo. before i could say anything else about which dessert we wanted she was gone already in a flash. she brought back a dessert that we did not want or order. my date asked if we get the option picking the dessert which kelly responded this is the usual dessert. she apologized saying that she should have asked us and offered to get us whatever we wanted. at this point i was livid and i said very little. we ate our dessert which to our surprise was very tasty. our bowls were cooked promptly and we do enjoy the variety of meats , vegetables, and carb options. this is my 2nd or 3rd time at this location and thoroughly enjoy the mongolian bbq experience. the service with all these young waiters really needs to step up a notch or two. i will definitely go there in the future to see if anything changes with the service.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'we received an email promo for a valentines special for two bowls and dessert for 24.95. this coupon is very misleading since a dinner bowl is already 9.99 each and the dessert is 4.95! we came during the dinner rush which was packed and busy. our waitress, kelly gave such poor service in general. the first was getting our drinks after one of our bowls were already made. in getting a refill for us she pretty much dropped the drink onto the table and was gone in a flash. she gave the tab when my date was still in the middle of eating and had to add i'm in no rush to take this and once again left in a flash. when she came back to collect the tab i mentioned she forgot the dessert with the promo. before i could say anything else about which dessert we wanted she was gone already in a flash. she brought back a dessert that we did not want or order. my date asked if we get the option picking the dessert which kelly responded this is the usual dessert. she apologized saying that she should have asked us and offered to get us whatever we wanted. at this point i was livid and i said very little. we ate our dessert which to our surprise was very tasty. our bowls were cooked promptly and we do enjoy the variety of meats , vegetables, and carb options. this is my 2nd or 3rd time at this location and thoroughly enjoy the mongolian bbq experience. the service with all these young waiters really needs to step up a notch or two. i will definitely go there in the future to see if anything changes with the service.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Clarify promotions: Ensure that all promotions are clearly communicated, including any terms and conditions. In this case, the Valentine's Day special may have been misleading, so consider revising the offer to make it more transparent. 2. Train staff on proper service etiquette: The customer's experience with waitress Kelly was poor, with issues such as delayed drink service, rushed interactions, and forgetting the dessert. Provide training to help staff understand the importance of attentive, courteous service."
7843," A customer left us a 3-star review: 'i was so excited to try the place because walking by the restaurant, the smell of the food wafting out of the restaurant smelled divine and i was craving fish. the atmosphere is quite cozy and chic. it is quite busy so service wasn't terrible but not as good as it could've been. n ni ordered the escargots de bourgogne and the skate wing. i had not had escargot in a really long time, so i had to try it but it was quite a disappointment. the garlic herb sauce for the escargot was extremely buttery to the point where i could feel the butter after wiping my mouth. definitely not appealing. and the escargot was a bit on the chewy side. when the skate wing arrived the aroma was intoxicating. the texture was very light similar to a tilapia type fish and the flavors wasn't too overwhelming. i was not a fan of the capers a bit on the tart side which was a little off putting with the dish that came with the fish. the chips made in house were extremely de lish! probably would buy a whole bag if i could. n nfor fish, this place is fantastic. great atmosphere. would definitely want to go back to try some other dishes as i'm a huge fan of french cuisine.' The customer feels disappointment, disapproval, excitement. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i was so excited to try the place because walking by the restaurant, the smell of the food wafting out of the restaurant smelled divine and i was craving fish. the atmosphere is quite cozy and chic. it is quite busy so service wasn't terrible but not as good as it could've been. n ni ordered the escargots de bourgogne and the skate wing. i had not had escargot in a really long time, so i had to try it but it was quite a disappointment. the garlic herb sauce for the escargot was extremely buttery to the point where i could feel the butter after wiping my mouth. definitely not appealing. and the escargot was a bit on the chewy side. when the skate wing arrived the aroma was intoxicating. the texture was very light similar to a tilapia type fish and the flavors wasn't too overwhelming. i was not a fan of the capers a bit on the tart side which was a little off putting with the dish that came with the fish. the chips made in house were extremely de lish! probably would buy a whole bag if i could. n nfor fish, this place is fantastic. great atmosphere. would definitely want to go back to try some other dishes as i'm a huge fan of french cuisine.' The customer feels disappointment, disapproval, excitement. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve the quality of the escargots de Bourgogne: Address the customer's concerns about the chewy texture and overly buttery garlic herb sauce. Consider using a more balanced sauce and ensuring the escargots are cooked properly to avoid a chewy texture. 2. Enhance the service: Although the customer mentioned that service wasn't terrible, there's always room for improvement. Train staff to provide more attentive service, ensuring that they check on customers regularly, answer questions promptly, and address any issues or concerns that may arise during the meal."
3428," A customer left us a 1-star review: 'i went to this gym twice and both times it smelled? i could not stand breathing in this gym? i went here with a coworker since it was close to our work, but ended up working out at the surprise location due to the smell of the place. hopefully it has changed, but that factor would make me not want to go to the gym.' The customer feels surprise, disappointment, optimism. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i went to this gym twice and both times it smelled? i could not stand breathing in this gym? i went here with a coworker since it was close to our work, but ended up working out at the surprise location due to the smell of the place. hopefully it has changed, but that factor would make me not want to go to the gym.' The customer feels surprise, disappointment, optimism. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can take the following steps: 1. Apologize for the unpleasant experience: Acknowledge the customer's feedback and express regret for the poor smell issue that affected their workout experience. 2. Investigate and address the source of the smell: Conduct a thorough inspection of the gym facilities to identify the source of the odor and take immediate action to rectify the issue. This may involve cleaning, ventilating, or replacing gym equipment. 3. Offer a complimentary membership trial: To show our commitment to improving the customer's experience, we can offer them a complimentary membership trial to give the gym another chance."
665," A customer left us a 2-star review: 'came here on a whim to get out of the house and picked it based on reviews. don't come for lunch and expect anything but 10 items to choose from on the menu. bbq plate was ok, fatty brisket and a strong vinegar based sauce. beans were bleh and breaded mushrooms were frozen. waitress was very nice though. we will go to harolds next time' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'came here on a whim to get out of the house and picked it based on reviews. don't come for lunch and expect anything but 10 items to choose from on the menu. bbq plate was ok, fatty brisket and a strong vinegar based sauce. beans were bleh and breaded mushrooms were frozen. waitress was very nice though. we will go to harolds next time' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Expand the lunch menu options: Offer a more diverse selection of dishes to cater to a wider range of preferences. 2. Improve the quality of side dishes: Enhance the taste and freshness of side items like beans and breaded mushrooms. 3. Consider sourcing better quality meat for the BBQ plate, focusing on reducing fat content in the brisket and adjusting the sauce to suit a broader range of tastes. 4. Maintain a consistent focus on food preparation, ensuring that all dishes are freshly prepared and not frozen."
3873," A customer left us a 1-star review: 'please explain to me the rationale behind having a happy hour that is limited to the bar or outside patio when there are only three count them on one hand three customers in the entire place? the entire restaurant is small and i could hold the hand of the person sitting at the bar while i sit in the restaurant section, yet, i am not allowed to benefit from the happy hour menu for my drink. if you want to split hairs over this one, you can do it with someone else. i will not be spending my money on a place that is petty.' The customer feels neutral, curiosity, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'please explain to me the rationale behind having a happy hour that is limited to the bar or outside patio when there are only three count them on one hand three customers in the entire place? the entire restaurant is small and i could hold the hand of the person sitting at the bar while i sit in the restaurant section, yet, i am not allowed to benefit from the happy hour menu for my drink. if you want to split hairs over this one, you can do it with someone else. i will not be spending my money on a place that is petty.' The customer feels neutral, curiosity, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Acknowledge the customer's feedback: Respond to the review by acknowledging their concerns and expressing appreciation for their feedback. 2. Clarify the policy: Explain the reasoning behind the happy hour policy, emphasizing factors such as capacity, resources, and consistency for all customers. 3. Offer a solution: Offer a solution, such as a discount or complimentary drink, to make amends for the inconvenience experienced."
9769," A customer left us a 3-star review: 'came back here a week ago on a friday night and i could almost hear crickets! i figured since it was the last weekend of spring break that it would be packed but i guess i hit the wrong club that night.. the crowd was very sparse and the music was sub par.. drinks were strong and much needed since i was so bored! i should've known it was an off night upon entering because the axis half of the club wasn't open.. my friend and i ended up leaving around midnight and walked by myst to check it out before we went there the next night.. turns out it's hip hop night on fridays at myst and it was packed like crazy! this had me excited for my next night of partying but it turns out saturdays aren't as crazy so i was left disappointed again so for all those who are wondering where to go and when.. friday nights at myst and saturday nights at axis radius.. and if you're not a hip hop fan and prefer top 40's crap then go to myst or a r on saturday..' The customer feels disappointment, realization, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'came back here a week ago on a friday night and i could almost hear crickets! i figured since it was the last weekend of spring break that it would be packed but i guess i hit the wrong club that night.. the crowd was very sparse and the music was sub par.. drinks were strong and much needed since i was so bored! i should've known it was an off night upon entering because the axis half of the club wasn't open.. my friend and i ended up leaving around midnight and walked by myst to check it out before we went there the next night.. turns out it's hip hop night on fridays at myst and it was packed like crazy! this had me excited for my next night of partying but it turns out saturdays aren't as crazy so i was left disappointed again so for all those who are wondering where to go and when.. friday nights at myst and saturday nights at axis radius.. and if you're not a hip hop fan and prefer top 40's crap then go to myst or a r on saturday..' The customer feels disappointment, realization, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Improve communication: Make sure that our event schedule is clearly communicated, especially for popular periods like spring break. This could be through our website, social media, or in-venue signage. 2. Enhance the atmosphere: On slower nights, we could work on creating a more lively atmosphere to attract more customers. This could include adjusting the music, decor, or even offering special promotions. 3. Consistency: Ensure that both halves of the club (Axis and Myst) are consistently open, especially on busy nights. This will help prevent confusion and disappointment for customers."
3539," A customer left us a 1-star review: 'the worst cirque du soleil show that i've seen. and i've seen a lot. n nwhere do they get off charging so much for a ticket. don't waste your money and go see o or love. n nthe attempt at being sexy which it was not distracted them from the essence of why people go see these shows in the first place. there was an act where the women was masturbating with ropes as she is pulled up and down in the air. there was no music just her moaning. of course she was faking, the worse faking i've ever heard. it was flat out stupid! n ni was not impressed and was fully let down.' The customer feels annoyance, disgust, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the worst cirque du soleil show that i've seen. and i've seen a lot. n nwhere do they get off charging so much for a ticket. don't waste your money and go see o or love. n nthe attempt at being sexy which it was not distracted them from the essence of why people go see these shows in the first place. there was an act where the women was masturbating with ropes as she is pulled up and down in the air. there was no music just her moaning. of course she was faking, the worse faking i've ever heard. it was flat out stupid! n ni was not impressed and was fully let down.' The customer feels annoyance, disgust, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Apologize for the dissatisfaction: Acknowledge the customer's feedback and express regret for their negative experience. 2. Address the pricing concern: Explain the value that our Cirque du Soleil show offers, such as unique acts, artistic expression, and high production quality, to justify the ticket price. 3. Clarify the artistic intent: Explain that the performance the customer saw was intended to challenge and provoke thought, and that the act in question was meant to represent a metaphorical or symbolic aspect of human experience."
8382," A customer left us a 3-star review: 'wow, probably the largest collection of paintings with cowboys riding horses into a setting desert sun i have ever seen!!! you will never see more paintings of cacti in your life! numerous painting and carvings of various native american indians.... nif this is your thing, this is the place. nactually to be fair there is much more to be seen you just have to wonder a bit. i actually do recommend this if you are in the area on a thursday evening.' The customer feels excitement, surprise, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'wow, probably the largest collection of paintings with cowboys riding horses into a setting desert sun i have ever seen!!! you will never see more paintings of cacti in your life! numerous painting and carvings of various native american indians.... nif this is your thing, this is the place. nactually to be fair there is much more to be seen you just have to wonder a bit. i actually do recommend this if you are in the area on a thursday evening.' The customer feels excitement, surprise, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Enhance the signage and navigation within the gallery to make it easier for customers to find specific sections, such as the cowboy paintings, cacti paintings, and Native American art. 2. Offer guided tours or informational brochures to provide context and background information about the art pieces, helping customers appreciate the collection more fully. 3. Consider hosting special events or themed nights, such as a Thursday evening event as mentioned in the review, to create a more engaging and memorable experience for customers."
1972," A customer left us a 2-star review: 'this place was not my bag to say the least. when i go to vegas, i like to splurge and check out great restaurants. well, i was rolling with a different crowd this time, and after a few nights of going big, we went straight wt for our last supper. n nmy friend had seen this place on the food network and described it as a restaurant where they abuse and say mean things to you . hmmm, pay someone to abuse me this should be interesting. oohh, it was interesting alright but nothing like i anticipated. where do i begin.... n nit's in the excalibur. i could just stop there. we got to peep the hotel scene in all its glory while waiting in the hour long line cause this ain't no reservation takin kinda place, y'all . it's a stand in a roped off double file line behind a family of 5 sporting matching mullets kinda place. let's just say we weren't in steve wynn land anymore, toto. n nit's is a seedy dive with a chicken wangish menu, napkins covering the floor, bras hanging from the bar, and servers who create lewd condom kkk hats and balloon penises. oh, and they dry hump, sing bad 80's tunes, and make foul sexual comments all while their 300lb muffin top is busting out of a thong see pic . it's a low budget questionable taste , vegas bachelorette party paradise. n ni sat back and enjoyed the shit show for what is was but there is no chance in hell you'll catch me there again.' The customer feels approval, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this place was not my bag to say the least. when i go to vegas, i like to splurge and check out great restaurants. well, i was rolling with a different crowd this time, and after a few nights of going big, we went straight wt for our last supper. n nmy friend had seen this place on the food network and described it as a restaurant where they abuse and say mean things to you . hmmm, pay someone to abuse me this should be interesting. oohh, it was interesting alright but nothing like i anticipated. where do i begin.... n nit's in the excalibur. i could just stop there. we got to peep the hotel scene in all its glory while waiting in the hour long line cause this ain't no reservation takin kinda place, y'all . it's a stand in a roped off double file line behind a family of 5 sporting matching mullets kinda place. let's just say we weren't in steve wynn land anymore, toto. n nit's is a seedy dive with a chicken wangish menu, napkins covering the floor, bras hanging from the bar, and servers who create lewd condom kkk hats and balloon penises. oh, and they dry hump, sing bad 80's tunes, and make foul sexual comments all while their 300lb muffin top is busting out of a thong see pic . it's a low budget questionable taste , vegas bachelorette party paradise. n ni sat back and enjoyed the shit show for what is was but there is no chance in hell you'll catch me there again.' The customer feels approval, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on several key areas: 1. Improve the ambiance: The customer mentions the seedy and questionable taste of the restaurant. We can work on enhancing the decor, cleanliness, and overall atmosphere to make it more appealing and inviting. 2. Streamline the reservation process: The customer had to wait in a long line and there were no reservations taken. Offering a reservation system could help improve the customer's experience, especially for those who prefer a more upscale dining experience. 3. Enhance the menu: The customer mentions the chicken wangish menu."
5973," A customer left us a 1-star review: 'service was horrible, craw fish wasn't worth the money. meal not served all at once. half our party of 8 did not get their food until after the other was finished. all in all i give it a minus one star, if you went that lw. refills of bev r ages was non existent.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'service was horrible, craw fish wasn't worth the money. meal not served all at once. half our party of 8 did not get their food until after the other was finished. all in all i give it a minus one star, if you went that lw. refills of bev r ages was non existent.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? 1. Improve Service Quality: Train staff to provide prompt, courteous, and efficient service to all customers, ensuring that all orders are served at the same time, especially for large parties. 2. Enhance Food Quality: Ensure the quality of the crawfish meets customer expectations by improving the preparation process and sourcing high-quality ingredients. 3. Communicate Order Progress: Implement a system to keep customers informed about the status of their orders, especially when there are delays. 4. Refine Beverage Service: Improve the speed and quality of beverage refills to maintain customer satisfaction throughout their dining experience."
9160," A customer left us a 3-star review: 'located in the center of downtown deville dinerbar serves up diner food as you might have guessed from the name . the decor can best be described as a modernized, trendy version of a classic diner. there are two floors and the top one is definitely more spacious. n nfoodwise, they do a good job here. the chocolate milkshake i ordered was quite decadent. topped with a generous portion of whipped cream it had a strong chocolate flavour. to add to that i tried the hot chicken sandwich. they used a brioche bun for the bread which was a good change and added a nice touch to dish. the gravy was quite salty but it wasn't overpowering. n nthe service was pretty decent. while we did have a wait for someone to come and take our order it did pick up after that and was fine. our meals came quite quickly after ordering them. n ni want to give this place four stars, i really do but i feel that the prices are just a bit too high for what they're serving. the food is good but we are talking diner style food here so 20 for a hamburger seems excessive. i think if they'd drop their prices it would definitely be worthwhile visiting this place regularly.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'located in the center of downtown deville dinerbar serves up diner food as you might have guessed from the name . the decor can best be described as a modernized, trendy version of a classic diner. there are two floors and the top one is definitely more spacious. n nfoodwise, they do a good job here. the chocolate milkshake i ordered was quite decadent. topped with a generous portion of whipped cream it had a strong chocolate flavour. to add to that i tried the hot chicken sandwich. they used a brioche bun for the bread which was a good change and added a nice touch to dish. the gravy was quite salty but it wasn't overpowering. n nthe service was pretty decent. while we did have a wait for someone to come and take our order it did pick up after that and was fine. our meals came quite quickly after ordering them. n ni want to give this place four stars, i really do but i feel that the prices are just a bit too high for what they're serving. the food is good but we are talking diner style food here so 20 for a hamburger seems excessive. i think if they'd drop their prices it would definitely be worthwhile visiting this place regularly.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Address the pricing concern: Review your menu pricing to ensure it is competitive and reasonable for the quality and quantity of food served. Offering occasional specials or discounts could also be a way to attract repeat customers. 2. Improve wait times for seating and ordering: Train staff to prioritize seating and ordering to minimize wait times for customers. This will help create a more welcoming and efficient atmosphere. 3. Monitor and adjust seasonings: The customer mentioned that the gravy was quite salty. Consider adjusting seasonings to ensure a balanced flavor profile that appeals to a wider audience."
6553," A customer left us a 1-star review: 'so we had just arrived in town, it was late and we needed to eat. we were going to eat at the buffet, but it was too expensive for what you got. we ended up just thinking we'd grab something at cocos and be done. the service was so slow, it was ridiculous. we were seated quickly, and our orders were taken quickly but then things got bad. the place was not even 25 full, and we sat there for what seemed like an eternity. we had agreed that if our food didn't arrive in 5 more minutes, we were out of there and it was going to be fast food. the food arrived at 4 minutes. total wait for food was over 25 minutes. once it arrived, it was mediocre at best. i would never go back. too many other options in a town like vegas. not worth the wait.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'so we had just arrived in town, it was late and we needed to eat. we were going to eat at the buffet, but it was too expensive for what you got. we ended up just thinking we'd grab something at cocos and be done. the service was so slow, it was ridiculous. we were seated quickly, and our orders were taken quickly but then things got bad. the place was not even 25 full, and we sat there for what seemed like an eternity. we had agreed that if our food didn't arrive in 5 more minutes, we were out of there and it was going to be fast food. the food arrived at 4 minutes. total wait for food was over 25 minutes. once it arrived, it was mediocre at best. i would never go back. too many other options in a town like vegas. not worth the wait.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Pricing: Review the pricing of our buffet to ensure it offers good value for money compared to other options in the area. 2. Service Speed: Improve the speed of food delivery by streamlining the kitchen process and ensuring efficient communication between the kitchen and waiting staff. 3. Wait Time: Reduce wait times by optimizing staffing levels during peak hours, and improving the overall efficiency of the restaurant. 4. Quality of Food: Enhance the quality of food served to meet customer expectations and ensure it is not just mediocre but exceeds it."
3807," A customer left us a 1-star review: 'what a disappointment! not authentic mexican food. i ordered the pink taco and it wasn't good at all. husband ordered fish taco. okay but have had better. the worst part was the watered down and overpriced margaritas.wow! awful, all ice and we ordered two of their signature margaritas. to end a bad meal we were double charged on our bill. we told waiter who just walked away and came back with corrected bill. he then grabbed the double bill sitting in front of me. i said i want to keep this to make sure our credit card isn't billed. he said, no you can't have it and ripped it into little shreds and put the shreds beside me and left. service was an f.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'what a disappointment! not authentic mexican food. i ordered the pink taco and it wasn't good at all. husband ordered fish taco. okay but have had better. the worst part was the watered down and overpriced margaritas.wow! awful, all ice and we ordered two of their signature margaritas. to end a bad meal we were double charged on our bill. we told waiter who just walked away and came back with corrected bill. he then grabbed the double bill sitting in front of me. i said i want to keep this to make sure our credit card isn't billed. he said, no you can't have it and ripped it into little shreds and put the shreds beside me and left. service was an f.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? 1. Authentic Mexican Food: Ensure the quality and authenticity of the dishes, particularly the Pink Taco, to meet customer expectations. 2. Improve Taco Quality: Enhance the taste and quality of the tacos, aiming to exceed the customer's expectations and provide a better experience. 3. Margaritas: Review the recipe for margaritas to ensure they are not watered down and overpriced. Offer a signature margarita that is well-balanced in taste and price. 4. Double Charging: Implement a system to prevent double charging, ensuring accurate billing and maintaining customer trust."
908," A customer left us a 2-star review: 'yep, it is a bar. so it is loud, noisy and crowded...and many people were apparently enjoying it. i am not knocking it, but i just do not like to pay ruth's chris prices for what is clearly a bar. n ni would have more impressed all the way around if they had remembered our reservation that was taken by the manager. given that we had a reservation for our party of ten, and given that the manager took it, you would have thought that the greeters would have been at least somewhat aware of this and had a table kind of ready....but it was not to be. n nsome 45 minutes after our reservation, we were finally seated. the food was ok. one of my guests thought the food was way too salty. i thought it was way to blah, especially given the prices. one of the couples in our party had to wait a little extra because they had burned the first crispy chicken pizza that they had ordered. at least they didn't try to serve burnt food! in any event, as i write this review some four hours later, my stomach is twisting and turning so something i ate there tonight did not agree with me. n ni will not be back. they can keep this loud, overpriced bar slash restaurant.' The customer feels joy, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'yep, it is a bar. so it is loud, noisy and crowded...and many people were apparently enjoying it. i am not knocking it, but i just do not like to pay ruth's chris prices for what is clearly a bar. n ni would have more impressed all the way around if they had remembered our reservation that was taken by the manager. given that we had a reservation for our party of ten, and given that the manager took it, you would have thought that the greeters would have been at least somewhat aware of this and had a table kind of ready....but it was not to be. n nsome 45 minutes after our reservation, we were finally seated. the food was ok. one of my guests thought the food was way too salty. i thought it was way to blah, especially given the prices. one of the couples in our party had to wait a little extra because they had burned the first crispy chicken pizza that they had ordered. at least they didn't try to serve burnt food! in any event, as i write this review some four hours later, my stomach is twisting and turning so something i ate there tonight did not agree with me. n ni will not be back. they can keep this loud, overpriced bar slash restaurant.' The customer feels joy, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your establishment, consider the following: 1. Communicate reservation details effectively: Ensure that reservation details are communicated accurately to all staff members, especially greeters. This will help in seating the party promptly and efficiently. 2. Manage expectations: Clearly communicate the atmosphere of the restaurant, such as being a bar with a lively environment, to customers before they arrive. This can help manage their expectations and prevent dissatisfaction. 3. Address food quality concerns: Review the preparation and seasoning of dishes, particularly those that are prone to being too salty or bland. Consider offering custom seasoning options to accommodate individual preferences."
8693," A customer left us a 3-star review: 'i wanted to like this place i miss good chinese or taiwanese, i grew up with it all food! i am not as impressed with this restaurant as other people seem to be, but that may be because my mother cooks better food. it's just ok.' The customer feels desire, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i wanted to like this place i miss good chinese or taiwanese, i grew up with it all food! i am not as impressed with this restaurant as other people seem to be, but that may be because my mother cooks better food. it's just ok.' The customer feels desire, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Acknowledge the customer's appreciation for authentic Chinese or Taiwanese cuisine and their high standards, as this shows understanding and respect for their cultural background. 2. Address the disappointment by asking for specific feedback on areas where the restaurant could improve, such as taste, presentation, or service. This will help identify the root cause of their dissatisfaction. 3. Offer a personalized solution, such as a complimentary dish from their preferred cuisine or a meeting with the chef to discuss their preferences and suggestions for improvement."
6129," A customer left us a 1-star review: 'i am seriously so angry right now. they let my entire party in except for me because apparently the picture didn't look like me okay i'm sorry i lost weight and grew my bangs out!!! and they expect me to carry 2 ids on me?! really?! honestly don't come here unless you want to deal with annoying bouncers.' The customer feels anger, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i am seriously so angry right now. they let my entire party in except for me because apparently the picture didn't look like me okay i'm sorry i lost weight and grew my bangs out!!! and they expect me to carry 2 ids on me?! really?! honestly don't come here unless you want to deal with annoying bouncers.' The customer feels anger, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? 1. Implement a more flexible and inclusive identification policy: Instead of relying solely on photographs, consider using other methods such as verifying names, birthdates, or other identifying information. This can help prevent situations where a customer may not resemble their photo ID. 2. Train staff on sensitivity and understanding: Ensure that your staff are trained to handle such situations with empathy and understanding. They should be aware of the potential impact of their actions on customers, especially those who have undergone significant changes in their appearance. 3. Improve communication: Make it clear to customers that they may be asked for additional forms of identification if there is a discrepancy between their appearance and their photo ID."
3265," A customer left us a 2-star review: 'tucan sam can nby the rue n ni didn't have my toes in the water, ni didn't have my ass in the sand, nmy baja burrito was almost okay, nthe flavor for the most part, bland. n nthe best thing i can offer up to say, nthe waiter, was on top of his game, nhe checked up on us frequently, nif i could only remember his name. n ni was here for a late, late lunch, nas i was leaving the girls were pouring in, nthe patio here is nice and big, ni should have stayed and made them sin. n nthe grilled fish tacos were just okay, nserved with a side of baja sauce, nstuffed with a little cabage, nafter i ate i had to floss. n nwith my burrito i got rice as a side, ngot my plate, that wasn't the case, ninstead of rice it was black beans, nno i didn't punch him in the face. n nthis place goes off on cinco de mayo, nhowever i don't really care, ni'd just end up sitting in the corner, ngirls in mini skirts i would just stare. n naribba!!!' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'tucan sam can nby the rue n ni didn't have my toes in the water, ni didn't have my ass in the sand, nmy baja burrito was almost okay, nthe flavor for the most part, bland. n nthe best thing i can offer up to say, nthe waiter, was on top of his game, nhe checked up on us frequently, nif i could only remember his name. n ni was here for a late, late lunch, nas i was leaving the girls were pouring in, nthe patio here is nice and big, ni should have stayed and made them sin. n nthe grilled fish tacos were just okay, nserved with a side of baja sauce, nstuffed with a little cabage, nafter i ate i had to floss. n nwith my burrito i got rice as a side, ngot my plate, that wasn't the case, ninstead of rice it was black beans, nno i didn't punch him in the face. n nthis place goes off on cinco de mayo, nhowever i don't really care, ni'd just end up sitting in the corner, ngirls in mini skirts i would just stare. n naribba!!!' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Enhance the ambiance: The customer mentions the patio is nice and big, but they didn't find it appealing enough to stay for the evening. We could consider improving the lighting, decor, or music to create a more inviting atmosphere. 2. Improve food quality: The customer found the Baja burrito bland and the grilled fish tacos just okay. We can work on refining our recipes to ensure flavors are more vibrant and appealing. 3. Address inconsistencies: The customer received black beans instead of rice as a side with their burrito."
1950," A customer left us a 2-star review: 'i went last night with a friend and it was just a bad idea. n nthe ribs, which are normally pretty solid were burnt to a crisp, bland, and dry. i'm not a fan of well done meat, especially for barbeque because you can get the nice coat without destroying the inside meat. n nadditionally, our waitress was, like many other posters mentioned, wasn't very attentive. it took her 20 minutes to figure out that we needed our bill, and it's not like the place was super busy. when we came in originally too, the hostess was busy talking to a friend until a waitress pointed out we were waiting. n nit seems every time i come here, this place just gets more bland and less tasty to me. i think i'm going to avoid coming here for awhile.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i went last night with a friend and it was just a bad idea. n nthe ribs, which are normally pretty solid were burnt to a crisp, bland, and dry. i'm not a fan of well done meat, especially for barbeque because you can get the nice coat without destroying the inside meat. n nadditionally, our waitress was, like many other posters mentioned, wasn't very attentive. it took her 20 minutes to figure out that we needed our bill, and it's not like the place was super busy. when we came in originally too, the hostess was busy talking to a friend until a waitress pointed out we were waiting. n nit seems every time i come here, this place just gets more bland and less tasty to me. i think i'm going to avoid coming here for awhile.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: Ensure that the ribs are cooked properly, avoiding overcooking and maintaining the desired level of doneness. Enhance the flavor by seasoning them appropriately and ensuring they are moist and tender. 2. Attentiveness of Staff: Train staff to be more attentive and responsive to customers. This includes greeting customers promptly upon arrival, checking in regularly during their meal, and addressing any issues or concerns in a timely manner. 3. Service Speed: Improve the speed of service, especially when it comes to delivering the bill and addressing requests."
7760," A customer left us a 3-star review: 'i actually like this place better than the arrogant butcher. the happy hour appetizers and drinks were good and well priced and my entr u00e9e of grilled salmon and clam stuffed prawns delicious. the only negative part of the meal was the fact my double espresso was made and then not brought over for a few minutes which caused the crema to disappear and at 4.50 one would expect better.' The customer feels admiration, love, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i actually like this place better than the arrogant butcher. the happy hour appetizers and drinks were good and well priced and my entr u00e9e of grilled salmon and clam stuffed prawns delicious. the only negative part of the meal was the fact my double espresso was made and then not brought over for a few minutes which caused the crema to disappear and at 4.50 one would expect better.' The customer feels admiration, love, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Timeliness: Ensure that all orders, including drinks, are delivered promptly to the table. This will help maintain the quality of the drinks, such as the double espresso, and meet customer expectations. 2. Consistency: Maintain the high quality of the food and drinks offered during happy hour. This will help reinforce the customer's positive impression of the establishment. 3. Attention to detail: Pay close attention to the small details, such as delivering drinks promptly and ensuring they are prepared correctly. This attention to detail can help create a more enjoyable dining experience for the customer."
8127," A customer left us a 3-star review: 'this is definitely a townie bar. because of the apartments next door, it's almost like cheers on some nights just a bunch of regulars sitting around drinking. this bar is definitely not trendy. personally, i like it that way. the food is good, the drinks are cheap, and if you live in the south end area, you can't beat the location. carissa is really the only bartender that's any good though. she's the type that already has your next drink waiting for you before you've finished the one you're on. the others are slow and kind of standoffish. if you want a bar just to go, watch a game, grab some food, and just relax, this is a great bar to go to. it never gets super crowded outside of the buffalo sport nights and everyone there makes you feel right at home. i would avoid the bar like the plague whenever teams from buffalo are playing unless you're a buffalo fan , those people are obnoxious!' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this is definitely a townie bar. because of the apartments next door, it's almost like cheers on some nights just a bunch of regulars sitting around drinking. this bar is definitely not trendy. personally, i like it that way. the food is good, the drinks are cheap, and if you live in the south end area, you can't beat the location. carissa is really the only bartender that's any good though. she's the type that already has your next drink waiting for you before you've finished the one you're on. the others are slow and kind of standoffish. if you want a bar just to go, watch a game, grab some food, and just relax, this is a great bar to go to. it never gets super crowded outside of the buffalo sport nights and everyone there makes you feel right at home. i would avoid the bar like the plague whenever teams from buffalo are playing unless you're a buffalo fan , those people are obnoxious!' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and cater to their preferences, consider the following actions: 1. Consistency in service: Train all bartenders to match Carissa's level of service, ensuring prompt and friendly interactions with customers. 2. Maintain a welcoming atmosphere: Encourage a friendly and inclusive environment for all patrons, regardless of their sports team affiliations. 3. Highlight Carissa's exceptional service: Promote Carissa as a key team member and highlight her exceptional service to customers, making them feel more at home. 4. Offer a diverse menu: Expand the food and drink options to cater to a wider range of tastes and preferences."
5040," A customer left us a 1-star review: 'i went here last year with the guys and almost every one of us regretted it. we had all heard good things and thought it would be a great choice. 3 of us got a typical burger and 1 had the turkey burger. we all gave him a load of crap for wimping out but he had the last laugh. n nthe waitress was great and fairly speedy. beer selection was good as well. the problem was the burgers themselves. now, mind you all 3 of us got different hamburgers cooked at different temps. but that evening all of us, with the exception of turkey boy, were battling a case of montezuma's revenge. it did not make for a pleasant evening. n nhence i will not go back. there are too many other great places to eat in vegas to give the burger bar a chance at redeeming itself.' The customer feels admiration, disappointment, remorse. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i went here last year with the guys and almost every one of us regretted it. we had all heard good things and thought it would be a great choice. 3 of us got a typical burger and 1 had the turkey burger. we all gave him a load of crap for wimping out but he had the last laugh. n nthe waitress was great and fairly speedy. beer selection was good as well. the problem was the burgers themselves. now, mind you all 3 of us got different hamburgers cooked at different temps. but that evening all of us, with the exception of turkey boy, were battling a case of montezuma's revenge. it did not make for a pleasant evening. n nhence i will not go back. there are too many other great places to eat in vegas to give the burger bar a chance at redeeming itself.' The customer feels admiration, disappointment, remorse. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at our establishment, we can focus on the following areas: 1. Food Consistency: Ensure that all burgers are cooked consistently to prevent issues with temperature and quality. 2. Food Safety: Implement stricter food safety measures to prevent incidents of foodborne illnesses, such as Montezuma's revenge. 3. Menu Variety: Offer a wider variety of options, including vegetarian and gluten-free alternatives, to cater to a broader range of dietary preferences and needs. 4. Communication: Improve communication with customers about the cooking process, ingredients, and any potential allergens in our dishes."
9676," A customer left us a 3-star review: 'it's a classic diner and doesn't pretend to be anything else. breakfast places seem to hard to find these days. scrambled eggs, bacon, toast, and tea were served as ordered for 6. if you want to pay three times as much for the same meal, visit one of the local hotels!' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'it's a classic diner and doesn't pretend to be anything else. breakfast places seem to hard to find these days. scrambled eggs, bacon, toast, and tea were served as ordered for 6. if you want to pay three times as much for the same meal, visit one of the local hotels!' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience and potentially increase their satisfaction, consider the following improvements: 1. Enhance the ambiance: While the customer appreciates the classic diner atmosphere, they might also enjoy a cleaner, more comfortable, and modernized environment that doesn't feel too worn out. 2. Improve food presentation: Even though the customer acknowledges the quality of the food, a more visually appealing presentation could make their dining experience more enjoyable. 3. Offer competitive pricing: The customer mentions that they feel they are paying too much for similar meals at local hotels. Consider reviewing your pricing strategy to ensure it remains competitive within the market."
2307," A customer left us a 2-star review: 'we went to this place cause we looked at some reviews and people gave high remarks but we were disappointed. the enterance showed promise, but the inside let us down. we sat at a table inside that over looked the pond with the ducks and turtles but there were 5 flys on our window alone. and we sat right next to a fly light. i ordered the quesadilla and added chicken and it was soaking wet with juice from the chicken. the tortilla fell apart because of it be so soaked. we had ordered the app quac but it came with the meal and tasted more like avacado paste than quac. had high hopes but was let down.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'we went to this place cause we looked at some reviews and people gave high remarks but we were disappointed. the enterance showed promise, but the inside let us down. we sat at a table inside that over looked the pond with the ducks and turtles but there were 5 flys on our window alone. and we sat right next to a fly light. i ordered the quesadilla and added chicken and it was soaking wet with juice from the chicken. the tortilla fell apart because of it be so soaked. we had ordered the app quac but it came with the meal and tasted more like avacado paste than quac. had high hopes but was let down.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Pest Control: Address the issue of flies inside the restaurant, particularly near the windows and fly lights. This will enhance the overall dining experience and reduce the likelihood of food contamination. 2. Food Preparation: Ensure that the kitchen staff properly drain excess juices from the chicken before adding it to dishes like quesadillas. This will prevent the tortilla from becoming soggy and falling apart. 3. Quality Control: Improve the consistency of the guacamole by ensuring it has the correct texture and taste. It should not resemble avocado paste."
4415," A customer left us a 1-star review: 'boo chon to the couchon n ngood but not amazing. i hate to air some french laundry here, but to be honest i was not impressed with mr. keller's extension into vegas. i am worshipper of all thing keller, but maybe that hype over played what we ate. the ambiance is very vegas and over the top. but i never go to a place for the ambiance alone. i go there because i am hungry and my taste buds tell me so. taste buds say salty with a chance of mediocrity. it was a good steak, and the fries were a highlight and if i could combine bouchon fries with a double in and out burger, i would call it a day and save the calories on all of the other french delectables. but, the food overall was so salty that i felt like a camel that has been wandering the sahara for months. the veal appetizer with the lentils were amazing! pate? salt lick wrapped in bacon and more salt liverishness. the oysters seemed fresh, but maybe the thought of being in the desert and having witnessed first hand what seattle has to offer, i would save the airline fare and just fly to seattle and find a place having happy hour by the piers. n nsorry, bouchon is good, but for the amount we spent and the hype. epic fail.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'boo chon to the couchon n ngood but not amazing. i hate to air some french laundry here, but to be honest i was not impressed with mr. keller's extension into vegas. i am worshipper of all thing keller, but maybe that hype over played what we ate. the ambiance is very vegas and over the top. but i never go to a place for the ambiance alone. i go there because i am hungry and my taste buds tell me so. taste buds say salty with a chance of mediocrity. it was a good steak, and the fries were a highlight and if i could combine bouchon fries with a double in and out burger, i would call it a day and save the calories on all of the other french delectables. but, the food overall was so salty that i felt like a camel that has been wandering the sahara for months. the veal appetizer with the lentils were amazing! pate? salt lick wrapped in bacon and more salt liverishness. the oysters seemed fresh, but maybe the thought of being in the desert and having witnessed first hand what seattle has to offer, i would save the airline fare and just fly to seattle and find a place having happy hour by the piers. n nsorry, bouchon is good, but for the amount we spent and the hype. epic fail.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Bouchon, we could: 1. Address the saltiness issue: Adjust the seasoning of dishes to reduce the overall saltiness, ensuring a balanced flavor profile. 2. Improve the ambiance: Tone down the Vegas-style over-the-top ambiance to create a more relaxed and refined dining experience. 3. Highlight the unique offerings: Emphasize the French delectables on the menu, encouraging customers to try dishes beyond the steak and fries. 4. Manage expectations: Communicate more effectively about the dining experience to ensure customers understand the ambiance and focus on the food."
1863," A customer left us a 2-star review: 'two stars might be a stretch. and we wanted this to be good as it is a short bike ride from our house. we ordered a mexican platter and hash and eggs. the hash was tasteless. nothing there, it looked like it came out of a frozen bag or something. the mexican platter could have been good, but half of the the potato chunks were raw and it was supposed to come with chorizo. well, when we sent it back to the kitchen they said it indeed had chorizo in it. there was either such a fine trace of it or they don't know what chorizo is. n nthe good, the server let us start over with new orders so we tried pancakes and french toast. these were okay, but just okay, nothing special. i think what breakfast places miss is that for 10 a plate you have to make it a little better than just ok. n nthe decor was nice and the coffee was good. server handled the situation well, but was really disappointed that the manager or the person that might have been an owner didn't ever come by to say something. n nprobably 1.5 stars, but wont go back, would rather have a dingy hole in the wall with food that has some flavor...' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'two stars might be a stretch. and we wanted this to be good as it is a short bike ride from our house. we ordered a mexican platter and hash and eggs. the hash was tasteless. nothing there, it looked like it came out of a frozen bag or something. the mexican platter could have been good, but half of the the potato chunks were raw and it was supposed to come with chorizo. well, when we sent it back to the kitchen they said it indeed had chorizo in it. there was either such a fine trace of it or they don't know what chorizo is. n nthe good, the server let us start over with new orders so we tried pancakes and french toast. these were okay, but just okay, nothing special. i think what breakfast places miss is that for 10 a plate you have to make it a little better than just ok. n nthe decor was nice and the coffee was good. server handled the situation well, but was really disappointed that the manager or the person that might have been an owner didn't ever come by to say something. n nprobably 1.5 stars, but wont go back, would rather have a dingy hole in the wall with food that has some flavor...' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality of Food: Enhance the taste and quality of our dishes, particularly the Mexican platter and hash. This could involve improving the cooking process, using fresher ingredients, or reevaluating our recipes. 2. Consistency: Ensure that all dishes, especially those labeled as specialties, are consistently prepared as described. This includes checking for missing or incorrect ingredients. 3. Training: Provide additional training to kitchen staff to ensure they understand key ingredients, such as chorizo, and can prepare dishes accurately."
4148," A customer left us a 1-star review: 'i have worked in the restaurant business for 5 years and this was one of the worst service experiences i have had.. n narrived on a sunday night, no host to be found. my girlfriend and i were about to seat ourselves and asked a server if we just sit anywhere? the server acted bothered and told us she would get the host. we returned to the lobby and waited.... as other workers walked by, we weren't asked if we had been helped and were at the host stand for about 10 minutes before the host walked up and told us happy hour was all day sunday. we were first timers and there was no sign stating this information. n nwe sat ourselves and as servers walked by for about two minutes, 2 other tables were sat and served on before we saw our server. she didn't mention the seasonal beer and had little knowledge when asked about the beers themselves. the drinks came out timely, my beer however was low for a while before i got asked if i wanted another. the food took too long and was okay but nothing really struck me as something i couldn't get better somewhere else. nfor the little amount of tables in the bar restaurant, this service was dreadful. my girlfriend and i were shocked. n nthe only reason why i will walk in this place again is the 2.50 beer on tuesdays. no food please. ni'm simple. i want my drinks, when they start to look low, ask if i want another. that's basically happy hour service which was not evident in this place. just a bummer. nin the santan area, you have many choices. this is last resort for sure.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i have worked in the restaurant business for 5 years and this was one of the worst service experiences i have had.. n narrived on a sunday night, no host to be found. my girlfriend and i were about to seat ourselves and asked a server if we just sit anywhere? the server acted bothered and told us she would get the host. we returned to the lobby and waited.... as other workers walked by, we weren't asked if we had been helped and were at the host stand for about 10 minutes before the host walked up and told us happy hour was all day sunday. we were first timers and there was no sign stating this information. n nwe sat ourselves and as servers walked by for about two minutes, 2 other tables were sat and served on before we saw our server. she didn't mention the seasonal beer and had little knowledge when asked about the beers themselves. the drinks came out timely, my beer however was low for a while before i got asked if i wanted another. the food took too long and was okay but nothing really struck me as something i couldn't get better somewhere else. nfor the little amount of tables in the bar restaurant, this service was dreadful. my girlfriend and i were shocked. n nthe only reason why i will walk in this place again is the 2.50 beer on tuesdays. no food please. ni'm simple. i want my drinks, when they start to look low, ask if i want another. that's basically happy hour service which was not evident in this place. just a bummer. nin the santan area, you have many choices. this is last resort for sure.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve Host Service: Ensure there is a visible host or hostess at all times, especially during peak hours. Train them to promptly greet and seat customers, and provide information about the restaurant, including any specials or promotions. 2. Communication: Train servers to communicate effectively with customers, especially when they are asked questions. In this case, the server could have provided more information about the beers and the happy hour promotion. 3. Service Pacing: Ensure that all tables are served in a timely manner."
8076," A customer left us a 3-star review: 'make a reservation! we got there around noon without a reservation and the wait was 1 and 1 2 hours or sit at the bar. luckily we did find a seat and after about 15 mins the bartender gave us a menu. the next time we came around was about 45 mins later. waited another 15 or so to get our beer and awhile for our food. overall we were there over 2 hours. the food was decent but they need more servers. the hostess didn't seem to like her job and the bartenders are over worked, 2 bartenders for an entire bar and the area around, plus walk ups! they need at least 4 bartenders easy. overall not impressed and not worth the wait.' The customer feels neutral, disappointment, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'make a reservation! we got there around noon without a reservation and the wait was 1 and 1 2 hours or sit at the bar. luckily we did find a seat and after about 15 mins the bartender gave us a menu. the next time we came around was about 45 mins later. waited another 15 or so to get our beer and awhile for our food. overall we were there over 2 hours. the food was decent but they need more servers. the hostess didn't seem to like her job and the bartenders are over worked, 2 bartenders for an entire bar and the area around, plus walk ups! they need at least 4 bartenders easy. overall not impressed and not worth the wait.' The customer feels neutral, disappointment, joy. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Implement a more efficient reservation system to reduce waiting times for walk-ins. 2. Increase the number of servers and bartenders, especially during peak hours, to ensure prompt service. Aim for at least 4 bartenders during busy periods. 3. Train staff to maintain a positive and friendly demeanor, even during busy times. 4. Improve communication between the hostess, servers, and bartenders to minimize delays in service. 5. Offer complimentary drinks or appetizers to customers with long wait times as a gesture of goodwill."
9867," A customer left us a 3-star review: 'decent room for the price...customer service at the front desk sucked.girl at the front desk had terrible customer service and was giving me attitude.. the only complaint about the room was that in the bathroom the shower was missing a sliding door..i had to put a towel so it won't get wet...also they were only suppose to charge me an extra 18 at check out but once i got home i realized they had charged me 29 , i didn't complain because i don't feel like taking up my time for 11' The customer feels annoyance, realization, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'decent room for the price...customer service at the front desk sucked.girl at the front desk had terrible customer service and was giving me attitude.. the only complaint about the room was that in the bathroom the shower was missing a sliding door..i had to put a towel so it won't get wet...also they were only suppose to charge me an extra 18 at check out but once i got home i realized they had charged me 29 , i didn't complain because i don't feel like taking up my time for 11' The customer feels annoyance, realization, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Front Desk Service: Train staff to provide friendly, professional, and courteous service. Address customer concerns promptly and with empathy. 2. Room Amenities: Ensure all rooms are equipped with complete bathroom fixtures, including shower doors. 3. Accurate Billing: Review and improve billing processes to ensure accurate charges and clear communication of any additional fees. 4. Responsiveness: Make it easy for customers to address any issues or concerns, either in person, over the phone, or through email. Encourage feedback and be responsive to it."
603," A customer left us a 2-star review: 'there are two types of people in this world sheep and not sheep. if you would classify yourself as the premier, then by all means 5801 should become your new hangout! n nthe drinks are poured precisely to the shot aiding a perfectly proportioned mediocre night at best the clientelle is typical gay pittsburgh, hardly anyone is interesting enough to have a decent conversation with for more then 2 minutes. and they all kind of look like they were rejected from los angeles n nthe music is the worst, typical gay pop remixes blare from this place. when will gay bars realize that we aren't in the late 90's anymore? n nthe interior is decorate and reminiscent of a radisson hotel lobby. which isn't good the bartenders are neither pretty nor polite. i don't recommend this place at all.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'there are two types of people in this world sheep and not sheep. if you would classify yourself as the premier, then by all means 5801 should become your new hangout! n nthe drinks are poured precisely to the shot aiding a perfectly proportioned mediocre night at best the clientelle is typical gay pittsburgh, hardly anyone is interesting enough to have a decent conversation with for more then 2 minutes. and they all kind of look like they were rejected from los angeles n nthe music is the worst, typical gay pop remixes blare from this place. when will gay bars realize that we aren't in the late 90's anymore? n nthe interior is decorate and reminiscent of a radisson hotel lobby. which isn't good the bartenders are neither pretty nor polite. i don't recommend this place at all.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at 5801, we could consider the following steps: 1. Address the customer's concerns about the drinks by offering a wider variety of options, including non-alcoholic choices, and ensuring that they are poured accurately. 2. Improve the ambiance by updating the music selection to cater to a broader range of tastes, and consider redecorating the interior to create a more unique and inviting atmosphere. 3. Train staff to be more attentive, polite, and engaging in conversations with customers, as this was a point of frustration for the customer."
1997," A customer left us a 2-star review: 'i love the grounds that surround the franciscan renewal center. i've attended mass here a few times and believe the services are a bit too liberal for my taste. i prefer more traditional masses. n ni do love the st francis festival adoptathon blessing of the animals annual tradition. it's an event i attend each year. differ tastes for differ catholics...' The customer feels love, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i love the grounds that surround the franciscan renewal center. i've attended mass here a few times and believe the services are a bit too liberal for my taste. i prefer more traditional masses. n ni do love the st francis festival adoptathon blessing of the animals annual tradition. it's an event i attend each year. differ tastes for differ catholics...' The customer feels love, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider offering a more traditional mass option alongside our current services. This would cater to the customer's preference for a more traditional religious experience. Additionally, maintaining the beloved St. Francis Festival, Adoptathon, and Blessing of the Animals annual tradition would continue to provide a positive experience for this customer. It's important to remember that diversity in offerings can help accommodate a wider range of preferences among our customer base."
7395," A customer left us a 3-star review: 'gone. i went to union today and there was no smeeks to be seen. n nit seems that when shops secede from union, they also post no future address lots of coming soon signs on empty booths today , so i don't even know.' The customer feels neutral, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'gone. i went to union today and there was no smeeks to be seen. n nit seems that when shops secede from union, they also post no future address lots of coming soon signs on empty booths today , so i don't even know.' The customer feels neutral, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience? 1. Improve Communication: Notify customers in advance about any changes in store location or affiliation with a union. This could be done through email, social media, or in-store signage. 2. Maintain Store Presence: Ensure that the store remains open and stocked as expected. If there are temporary closures or changes, communicate these effectively to avoid customer confusion. 3. Provide Clear Information: If a store is leaving a union, provide information about the new location or future plans. This could be on the store's website, social media, or in-store."
6580," A customer left us a 1-star review: 'so i've gotta lower my initial review by a star....i'm sick and tired of getting kicked out of the pool by the aqua fit class. the pool is actually decent sized here, and the aqua fit classes are usually less than ten people. i don't understand why they can't keep a lane or two open for those of us younger folks who would like to swim laps. ridiculous. n nalso, as of spring 2014, there's nowhere to even buy a water in here. most la fitnesses have some kind of vending. a bunch of juice bars nutrition shops have come and gone inside of this la fitness....why don't you just simply put in a vending machine that sells water, protein shakes, etc?' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'so i've gotta lower my initial review by a star....i'm sick and tired of getting kicked out of the pool by the aqua fit class. the pool is actually decent sized here, and the aqua fit classes are usually less than ten people. i don't understand why they can't keep a lane or two open for those of us younger folks who would like to swim laps. ridiculous. n nalso, as of spring 2014, there's nowhere to even buy a water in here. most la fitnesses have some kind of vending. a bunch of juice bars nutrition shops have come and gone inside of this la fitness....why don't you just simply put in a vending machine that sells water, protein shakes, etc?' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Implement a schedule for the Aqua Fit classes that ensures there are dedicated lanes for lap swimmers, especially during less busy periods. 2. Install a vending machine in the facility that sells water, protein shakes, and other essential items. This would address the customer's concern about not being able to buy water within the facility. 3. Reach out to the customer to acknowledge their feedback, express our apologies for the inconvenience, and share the steps we are taking to address their concerns. This could help to improve their overall perception of the service and potentially lead to a revised review."
1494," A customer left us a 2-star review: 'i had never been to the original version of the pink pony but decided to check it out as the new revamped version. i cannot say with any certainty what they are going for now. from what i know of the old place it was old arizona. a concept which i feel is worth hanging on to. i think they are now attempting to attract the young scottsdale crowd but they didn't seem to capture that space. my husband and i were by far the young ones in there. n nour service was one of the worst parts. she was nice but not any good. she had no knowledge of the menu. i can't stand that. you work here, know your product. i would get fired from my job if i knew nothing about it. she also disappeared for a very long time so i had to hunt down someone else for ketchup for our fries and another soda. nthe food itself was mediocre. i had the crispy chicken that wasn't crispy and my husband had the burger which was not a stand out. n nsomething else that i always find to be an important way to know more about a restaurant is by visiting their bathroom. a truly good restaurant leaves no part of itself unattended. this place could have cared less. there was a soaking half used roll of toilet paper sitting on the vanity and crap all over the floor. n nthere was no part of my experience here that would ever make me go back.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i had never been to the original version of the pink pony but decided to check it out as the new revamped version. i cannot say with any certainty what they are going for now. from what i know of the old place it was old arizona. a concept which i feel is worth hanging on to. i think they are now attempting to attract the young scottsdale crowd but they didn't seem to capture that space. my husband and i were by far the young ones in there. n nour service was one of the worst parts. she was nice but not any good. she had no knowledge of the menu. i can't stand that. you work here, know your product. i would get fired from my job if i knew nothing about it. she also disappeared for a very long time so i had to hunt down someone else for ketchup for our fries and another soda. nthe food itself was mediocre. i had the crispy chicken that wasn't crispy and my husband had the burger which was not a stand out. n nsomething else that i always find to be an important way to know more about a restaurant is by visiting their bathroom. a truly good restaurant leaves no part of itself unattended. this place could have cared less. there was a soaking half used roll of toilet paper sitting on the vanity and crap all over the floor. n nthere was no part of my experience here that would ever make me go back.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Maintain consistency with the brand's identity: The customer mentions that the new revamped version seems to have strayed from the original concept of the Pink Pony. It would be beneficial to revisit the original Arizona-themed concept or clearly communicate the new direction to customers. 2. Enhance staff training: The customer was disappointed with the server's lack of knowledge about the menu. Providing thorough training to staff members, including menu items, specials, and service standards, can help improve the overall dining experience."
9274," A customer left us a 3-star review: 'my wife and i were there for the military bowling tournament and yes it's a casino with all the amenities needed to make it what it is..., a comfortable place to stay. nothing great, but if your not a smoker you will be by proxy since the ventilation is woefully weak. the only other drawback was the poor service at tgif our orders were always messed up . one bright spot is the shuttle service to the strip and orleans. n nwe will be staying there again next year since it convenient for the tournament.' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'my wife and i were there for the military bowling tournament and yes it's a casino with all the amenities needed to make it what it is..., a comfortable place to stay. nothing great, but if your not a smoker you will be by proxy since the ventilation is woefully weak. the only other drawback was the poor service at tgif our orders were always messed up . one bright spot is the shuttle service to the strip and orleans. n nwe will be staying there again next year since it convenient for the tournament.' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Ventilation: Improve the ventilation system to ensure it effectively removes smoke from the casino area, making it more comfortable for non-smokers. 2. Food Service: Enhance the quality and accuracy of orders at TGIF by training staff on proper food preparation and order taking techniques. 3. Service Quality: Provide better customer service by training staff to be more attentive, responsive, and proactive in addressing customer needs and concerns. 4. Consider offering a non-smoking section or area within the casino to cater specifically to non-smokers."
4912," A customer left us a 1-star review: 'i reviewed this place once before. i gave it an excellent rating. it was soooo good we wanted to go back. we got a groupon and made a date night out of it. n nit's under new ownership. half of the things on the menu that used to be there are gone! the things remaining are changed and they are bad. n ni had baked macaroni and cheese cause i am really a 10 year old trapped in a 40 year old and it was gooey and creamy and cheesy last time. what i had tonight was not something i'd bother to fight traffic on the strip for. and hey throwing stale ritz crackers on top of microwaved mac and cheese isn't fooling me into thinking its baked! disgusting. n nmy handsome partner in crime had sliders and the buns were burnt and he had pork sliders ?? anyway they deep fry those and include sauerkraut inside them. more disgustingness. he couldn't stomach the deep fried bun, i tried it, it's like a bland flavorless donut. n nbasically this place has diner food with swanky food prices. 18 for a pizza. 22 for meatloaf. 18.00 for a burger. 17.00 for mac and cheese. dessert ranges from 10.00 to 50.00. n nthe service was not terrific. the bill comes with the math for you. we left 20 because its christmas time otherwise we'd have left 10 . and it was an empty monday night... n nmy advice is, if you've been here before treasure your memories don't go back. if you are thinking about coming here for a first time, keep on thinking and move along! n ntotal waste of money' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i reviewed this place once before. i gave it an excellent rating. it was soooo good we wanted to go back. we got a groupon and made a date night out of it. n nit's under new ownership. half of the things on the menu that used to be there are gone! the things remaining are changed and they are bad. n ni had baked macaroni and cheese cause i am really a 10 year old trapped in a 40 year old and it was gooey and creamy and cheesy last time. what i had tonight was not something i'd bother to fight traffic on the strip for. and hey throwing stale ritz crackers on top of microwaved mac and cheese isn't fooling me into thinking its baked! disgusting. n nmy handsome partner in crime had sliders and the buns were burnt and he had pork sliders ?? anyway they deep fry those and include sauerkraut inside them. more disgustingness. he couldn't stomach the deep fried bun, i tried it, it's like a bland flavorless donut. n nbasically this place has diner food with swanky food prices. 18 for a pizza. 22 for meatloaf. 18.00 for a burger. 17.00 for mac and cheese. dessert ranges from 10.00 to 50.00. n nthe service was not terrific. the bill comes with the math for you. we left 20 because its christmas time otherwise we'd have left 10 . and it was an empty monday night... n nmy advice is, if you've been here before treasure your memories don't go back. if you are thinking about coming here for a first time, keep on thinking and move along! n ntotal waste of money' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Maintain consistency in menu items: The customer seems to have a favorite dish (baked macaroni and cheese) that they enjoyed in the past but found disappointing in the current visit. Ensuring consistency in popular dishes can help retain customers. 2. Improve food quality: The customer mentions issues with the quality of the food, such as burnt buns, bland flavors, and microwaved mac and cheese. Improving the quality of food preparation and presentation can help address these concerns."
1556," A customer left us a 2-star review: 'i got their lunch special and came out to be a little over 6 for an one item combo. tell you the truth it wasn't worth it. i ordered 4 combos anc asked for some hot sauce abd they only gave me one hot suace. can you say stingy? i won't be coming back for more. i guess back to panda express.' The customer feels neutral, disappointment, curiosity. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i got their lunch special and came out to be a little over 6 for an one item combo. tell you the truth it wasn't worth it. i ordered 4 combos anc asked for some hot sauce abd they only gave me one hot suace. can you say stingy? i won't be coming back for more. i guess back to panda express.' The customer feels neutral, disappointment, curiosity. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Acknowledge the customer's feedback: Respond to the review by acknowledging their disappointment with the price and the quantity of hot sauce provided. 2. Offer a solution: Apologize for the inconvenience and offer a discount or complimentary item on their next visit to make up for the dissatisfaction. 3. Address the issue: Investigate the pricing discrepancy and ensure that the lunch special is accurately priced. 4. Improve communication: Train staff to ask customers if they would like additional hot sauce with their orders to avoid future misunderstandings."
8135," A customer left us a 3-star review: 'crawfish is good. mainly because they are larger here than most other places ive seen. this place, the little guys were big enuf that you could pull the meat out with minimal effort. ive been to places where you sit there peeling back the shell and when you're done, the meat is almost gone because it got squished between your fingers and gets lost in a boatload of shells. n nthe seasoning is good, although a bit oily from the butter. the spices left me out of commission the next morning but was worth it at the time. n nwe also ordered the king crab which tasted ok but it definietly wasnt fresh. you can tell it was frozen stored because the shell was soft and stale when it came to our table. when you peeled the shell off, a lot of water came gushing out. n nfor 20 something a pound, we expected fresh. n nall in all, it was a fun experience we thank adam richman for telling us about. n nbtw, they need to move that dumpster full of rotting crawfish leftovers away from the part of the building thats visible. the sweltering vegas desert heat doesnt help much either. the smell after leaving the restaurant was mortifying.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'crawfish is good. mainly because they are larger here than most other places ive seen. this place, the little guys were big enuf that you could pull the meat out with minimal effort. ive been to places where you sit there peeling back the shell and when you're done, the meat is almost gone because it got squished between your fingers and gets lost in a boatload of shells. n nthe seasoning is good, although a bit oily from the butter. the spices left me out of commission the next morning but was worth it at the time. n nwe also ordered the king crab which tasted ok but it definietly wasnt fresh. you can tell it was frozen stored because the shell was soft and stale when it came to our table. when you peeled the shell off, a lot of water came gushing out. n nfor 20 something a pound, we expected fresh. n nall in all, it was a fun experience we thank adam richman for telling us about. n nbtw, they need to move that dumpster full of rotting crawfish leftovers away from the part of the building thats visible. the sweltering vegas desert heat doesnt help much either. the smell after leaving the restaurant was mortifying.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Quality of King Crab: Ensure the King Crab is fresh by sourcing it from reliable suppliers and storing it properly to maintain its quality. 2. Cleanliness: Move the dumpster away from the visible part of the building to improve the overall cleanliness and reduce unpleasant odors. 3. Maintenance of Shells: Improve the presentation of our seafood, particularly the King Crab, to prevent the shells from becoming soft and stale."
2587," A customer left us a 2-star review: 'this is the only hampton inn i've ever stayed at that i was very disappointed with. don't think i will ever stay at this particular location again. n nbeing a gold hhonors member, i don't feel like i needed to be treated like royalty, but do ask to be treated with respect. unfortunately i feel like i didn't get much when i stayed here. n ni had specifically asked for a room upgrade, and when i arrived they said they'd already given them out. not to other gold members, but i guess just to random people. that wasn't fun. the second part that i did not enjoy was i specifically ask for rooms away from anything with noise elevators stairs vending machines etc. i'm here for work, not pleasure, so i need my rest when i can get it. they placed me in a room right next to the bar where plenty of people were outside, smoking, and being damn loud. n nthat coupled with a faulty heater cooling unit made for a very unpleasant stay. i did call in and ask for some help, but really wasn't met with any. they couldn't move me until later in the week, blah blah blah. n nafter all of the problems i was having, i didn't complain directly again to the staff i was sick with a fever of 101 and still had to work 11 hour days. so when i finally did recover and let the appropriate individuals know after my stay, they were more sympathetic. that's the only reason this place doesn't get 1 star.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this is the only hampton inn i've ever stayed at that i was very disappointed with. don't think i will ever stay at this particular location again. n nbeing a gold hhonors member, i don't feel like i needed to be treated like royalty, but do ask to be treated with respect. unfortunately i feel like i didn't get much when i stayed here. n ni had specifically asked for a room upgrade, and when i arrived they said they'd already given them out. not to other gold members, but i guess just to random people. that wasn't fun. the second part that i did not enjoy was i specifically ask for rooms away from anything with noise elevators stairs vending machines etc. i'm here for work, not pleasure, so i need my rest when i can get it. they placed me in a room right next to the bar where plenty of people were outside, smoking, and being damn loud. n nthat coupled with a faulty heater cooling unit made for a very unpleasant stay. i did call in and ask for some help, but really wasn't met with any. they couldn't move me until later in the week, blah blah blah. n nafter all of the problems i was having, i didn't complain directly again to the staff i was sick with a fever of 101 and still had to work 11 hour days. so when i finally did recover and let the appropriate individuals know after my stay, they were more sympathetic. that's the only reason this place doesn't get 1 star.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Room Upgrades: Ensure that room upgrades are given fairly to Gold Hhonors members, not just randomly. 2. Noise Levels: Provide rooms away from sources of noise such as elevators, stairs, vending machines, and bars, especially for guests who are there for work and need rest. 3. Heating and Cooling Units: Regularly maintain and check heating and cooling units to ensure they are functioning properly. 4. Customer Service: Improve customer service by promptly addressing issues when they are reported, and offering solutions that meet the guest's needs."
5718," A customer left us a 1-star review: 'we were in tempe on vacation...visited the creamery used my debit card for payment. much to my surprise when reviewing my statement at home, a tip was added to my original amount, by lauren via 'the square' credit card processing system they use. i reported this illegal activity of altering credit card receipts to gil, store manager, and rebecca, gm, but have received no resolution. i will ask my credit card company to investigate, but, buyer beware...lauren still works at the creamery!!!' The customer feels surprise, neutral, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'we were in tempe on vacation...visited the creamery used my debit card for payment. much to my surprise when reviewing my statement at home, a tip was added to my original amount, by lauren via 'the square' credit card processing system they use. i reported this illegal activity of altering credit card receipts to gil, store manager, and rebecca, gm, but have received no resolution. i will ask my credit card company to investigate, but, buyer beware...lauren still works at the creamery!!!' The customer feels surprise, neutral, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's concern about the unexpected tip charge on their debit card statement. 2. Investigate the issue: Inquire with our staff about the incident, review the transaction details, and confirm whether the tip was indeed added without the customer's knowledge or consent. 3. Address the issue: If the investigation confirms the customer's claim, take appropriate action to rectify the situation, such as refunding the tip amount and addressing any internal policies or procedures that may have led to this issue."
5468," A customer left us a 1-star review: 'do not stay here!!! our room was burglarized while we slept!!! n nmy mom and dad stayed at harrah's las vegas in may 2011 and their room was burglarized while they slept. the thief got away with my mom's bag. the next morning, they immediately went down to the front desk to report the crime. they filled out an incident report and a security guard accompanied them to their room. he looked at the door lock and said it was broken. that it should close automatically and wasn't working properly. the thieves got in because of a broken door! n nmy mom filed a police report and a claim with the hotel's third party administrators and it was summarily denied. they would not accept any responsibility for the broken door or the danger they put my parents in. thank goodness it was only her purse that was stolen and they were not hurt. n nextremely dissatisfied with the lack of concern that harrah's shows for its guests and their safety. will never be patronizing them or their other brands including, but not limited, to caeser's, planet hollywood, paris, rio, flamingo, imperial palace, and bally's.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'do not stay here!!! our room was burglarized while we slept!!! n nmy mom and dad stayed at harrah's las vegas in may 2011 and their room was burglarized while they slept. the thief got away with my mom's bag. the next morning, they immediately went down to the front desk to report the crime. they filled out an incident report and a security guard accompanied them to their room. he looked at the door lock and said it was broken. that it should close automatically and wasn't working properly. the thieves got in because of a broken door! n nmy mom filed a police report and a claim with the hotel's third party administrators and it was summarily denied. they would not accept any responsibility for the broken door or the danger they put my parents in. thank goodness it was only her purse that was stolen and they were not hurt. n nextremely dissatisfied with the lack of concern that harrah's shows for its guests and their safety. will never be patronizing them or their other brands including, but not limited, to caeser's, planet hollywood, paris, rio, flamingo, imperial palace, and bally's.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and address their concerns, we can take the following steps: 1. Acknowledge the incident: Immediately respond to the review, acknowledging the customer's experience and expressing empathy for the burglary that occurred. 2. Investigate the incident: Conduct a thorough investigation into the incident, including reviewing security footage, interviewing staff, and assessing the condition of the door lock. 3. Take responsibility: If the investigation confirms that the door lock was faulty and contributed to the burglary, admit fault and apologize for the inconvenience caused."
1088," A customer left us a 2-star review: 'three hungry girls sick of eating the same old crap, we decided to check this place out since we were nearby. all three of us lived in turkey at one point in our lives so we have all had good turkish food. anyway, we got the yogurt drink which was delicious. two of us got the beef doner plate and one got the chicken doner plate. i think we got the left over scraps because we went late so chicken was dry and the beef was greasy. the salad had a spicy dressing which didnt mesh well. the hummus had little flavor. we expected better pita, but they used the usual arabic pita. i hate that pita. i was hungry but i could finish my plate, it just wasn't good. n nthe older gentleman who served us i think he was the owner was very polite and personable. i just wish i could have liked his restaurant.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'three hungry girls sick of eating the same old crap, we decided to check this place out since we were nearby. all three of us lived in turkey at one point in our lives so we have all had good turkish food. anyway, we got the yogurt drink which was delicious. two of us got the beef doner plate and one got the chicken doner plate. i think we got the left over scraps because we went late so chicken was dry and the beef was greasy. the salad had a spicy dressing which didnt mesh well. the hummus had little flavor. we expected better pita, but they used the usual arabic pita. i hate that pita. i was hungry but i could finish my plate, it just wasn't good. n nthe older gentleman who served us i think he was the owner was very polite and personable. i just wish i could have liked his restaurant.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Improve the quality and freshness of the doner meat, especially during late hours. 2. Offer a variety of salad dressings to cater to different tastes. 3. Enhance the flavor of the hummus. 4. Consider using authentic Turkish pita bread instead of Arabic pita. 5. Ensure that the food is served hot and well-seasoned. 6. Train staff on proper food handling techniques to minimize greasiness."
1307," A customer left us a 2-star review: 'my girlfriend loves one of the lounge singers here, so i met a friend for dinner one rainy evening. nobody greeted me at the door and once sat, i was the only one in the dining room section. once my friend arrived, we ordered wine that took a looooooooong time to come. the lounge singer kept coming to our table singing when we were obviously deep in conversation. the first time we were polite clapped when he walked away, but the second time third time it was so loud my ears hurt. he asked when finished if it was too loud and i said a bit . he seemed offended and i said you asked . the food was ok and we will not be coming back.' The customer feels sadness, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'my girlfriend loves one of the lounge singers here, so i met a friend for dinner one rainy evening. nobody greeted me at the door and once sat, i was the only one in the dining room section. once my friend arrived, we ordered wine that took a looooooooong time to come. the lounge singer kept coming to our table singing when we were obviously deep in conversation. the first time we were polite clapped when he walked away, but the second time third time it was so loud my ears hurt. he asked when finished if it was too loud and i said a bit . he seemed offended and i said you asked . the food was ok and we will not be coming back.' The customer feels sadness, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? 1. Improve Customer Greeting: Train staff to greet customers promptly upon arrival, setting a welcoming tone. 2. Seating Arrangement: Ensure that dining areas are not left empty, especially during off-peak hours. 3. Speed up Service: Reduce wait times for food and drinks by optimizing kitchen operations and staffing levels. 4. Respect Customer Preferences: Encourage performers to respect customer's space and preferences, allowing them to enjoy their meal without interruptions. 5. Communication: Train staff to actively listen to customer feedback and respond appropriately, showing empathy and understanding."
7403," A customer left us a 3-star review: 'i ordered out from this restaurant because i work a block away. i was born and raised in new mexico so i was pretty excited to have some authentic new mexican food so close. the chili is pretty hot and the food is authentic. it's actual hatch. n nthe atmosphere is quiet and personal, a genuine mom and pop place. n nmy only reserve about this place is their overload of cilantro in their salsa. new mexican salsa doesn't have cilantro and even so, they are quite heavy with it. n ni would recommend it and would go again.' The customer feels excitement, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i ordered out from this restaurant because i work a block away. i was born and raised in new mexico so i was pretty excited to have some authentic new mexican food so close. the chili is pretty hot and the food is authentic. it's actual hatch. n nthe atmosphere is quiet and personal, a genuine mom and pop place. n nmy only reserve about this place is their overload of cilantro in their salsa. new mexican salsa doesn't have cilantro and even so, they are quite heavy with it. n ni would recommend it and would go again.' The customer feels excitement, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider adjusting the cilantro content in your salsa to better align with traditional New Mexican salsa recipes, which do not typically include cilantro. This small change could help meet the customer's expectations and enhance their overall satisfaction with your restaurant. Additionally, you might consider offering a ""custom salsa"" option on the menu, allowing customers to specify their preferred level of cilantro in their dishes."
9871," A customer left us a 3-star review: 'this is my go to store when i need a bag of chips, a bar of soap, etc. it's the closest store to the casa. n ni'm a little disappointed walgreen opted to join the masses and have a frequent buyer program requiring a card i've got enough with the various grocery stores ! n nthe beer selection stinks but it's rare that i buyer a 6 er anyways so not a big issue. i like that they have decent sales on sundry items n nalso have to ding them a star for not being open 24 hours. n noverall, a decent walgreens.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this is my go to store when i need a bag of chips, a bar of soap, etc. it's the closest store to the casa. n ni'm a little disappointed walgreen opted to join the masses and have a frequent buyer program requiring a card i've got enough with the various grocery stores ! n nthe beer selection stinks but it's rare that i buyer a 6 er anyways so not a big issue. i like that they have decent sales on sundry items n nalso have to ding them a star for not being open 24 hours. n noverall, a decent walgreens.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? 1. Address the frequent buyer program: Offer an alternative to the card-based program, such as a loyalty number or a digital app-based system that doesn't require a physical card. 2. Improve beer selection: Expand the variety of beers offered to cater to a wider range of preferences. 3. Extend operating hours: Consider extending store hours to be open 24 hours, if feasible, to better accommodate customers' needs. 4. Enhance sales on sundry items: Continue offering competitive sales on sundry items to maintain customer satisfaction."
6237," A customer left us a 1-star review: 'thanks to obamacare, american quality healthcare is about to disappear. the people who own k e simply pulled the plug and closed. paul t emery has been my primary care for over twelve years.a nice guy and a great doctor. as a senior with serious medical conditions to find that i no longer have my doctor is outrageous. anyone can go bust anyone can decide they want to close, but to leave patients like me in the lurch with no prior notice is reprehensible.the owners of k e are assholes. they also have put the well being of many patients at risk. no warning, no records nothing.the office was always poorly run but my concern was with my doctor and his excellent nurse julie. i was taken care of and so was my wife and one of my daughters. nif anyone out there wants to sue these bums.......count me in. nif anyone knows where the headquarters of this company is, we ought to go there and camp out in front of their door until they personally hand us our medical records and at no charge. they have been stolen from us.hope that some attorney reads this.' The customer feels annoyance, gratitude, anger. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'thanks to obamacare, american quality healthcare is about to disappear. the people who own k e simply pulled the plug and closed. paul t emery has been my primary care for over twelve years.a nice guy and a great doctor. as a senior with serious medical conditions to find that i no longer have my doctor is outrageous. anyone can go bust anyone can decide they want to close, but to leave patients like me in the lurch with no prior notice is reprehensible.the owners of k e are assholes. they also have put the well being of many patients at risk. no warning, no records nothing.the office was always poorly run but my concern was with my doctor and his excellent nurse julie. i was taken care of and so was my wife and one of my daughters. nif anyone out there wants to sue these bums.......count me in. nif anyone knows where the headquarters of this company is, we ought to go there and camp out in front of their door until they personally hand us our medical records and at no charge. they have been stolen from us.hope that some attorney reads this.' The customer feels annoyance, gratitude, anger. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Apologize for the inconvenience: Acknowledge the customer's frustration and express sincere regret for the situation. 2. Offer assistance in finding a new primary care provider: Provide resources or recommendations for finding a new doctor, preferably one who is familiar with the customer's medical history and conditions. 3. Expedite the release of medical records: Ensure that the customer's medical records are promptly released and made available at no cost. 4. Address the communication issue: Improve communication with patients about any changes in practice or closure, providing ample notice and clear information."
7009," A customer left us a 3-star review: 'me where do you want to eat for dinner tonight? n4 year old mcdonald's!? nme nope. where else do you want to eat? n4 year old red robin!! nme alright n nper the kids' request, we visit red robin every one to two months. they like it because of the miniature arcade in the front, balloons, crayons, and kid's menu coloring page activities. i like it because it is always super loud so no one can hear when my 1 year old gets fussy or when my 4 year old isn't using his inside voice. all of the craziness at my table blends in with the ruckus of the remaining restaurant into one big, happy, burger eating union. n ni'm sure you know that they give you unlimited steak fries, but did you know that for 0.99 extra, they will turn those into garlic parmesan fries? i'm quite certain they use garlic out of a pre minced jar and pre shredded parmesan, but they are still delicious. make sure to ask for their ranch, which is scrumptious, and the perfect pairing for their fries. n nmy husband and i usually share the guacamole bacon burger which is a decent burger. i honestly can't say it's much better than the one from carl's jr. but we're paying for the atmosphere and bottomless fries. our bill usually comes to around 20 for an appetizer, burger, and kid's meal. for a family of 4, i think this is a bargain. red robin wouldn't be my first choice to fulfill my burger craving, but it does a decent job and my family loves it so we will continue to frequent this place.' The customer feels love, curiosity, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'me where do you want to eat for dinner tonight? n4 year old mcdonald's!? nme nope. where else do you want to eat? n4 year old red robin!! nme alright n nper the kids' request, we visit red robin every one to two months. they like it because of the miniature arcade in the front, balloons, crayons, and kid's menu coloring page activities. i like it because it is always super loud so no one can hear when my 1 year old gets fussy or when my 4 year old isn't using his inside voice. all of the craziness at my table blends in with the ruckus of the remaining restaurant into one big, happy, burger eating union. n ni'm sure you know that they give you unlimited steak fries, but did you know that for 0.99 extra, they will turn those into garlic parmesan fries? i'm quite certain they use garlic out of a pre minced jar and pre shredded parmesan, but they are still delicious. make sure to ask for their ranch, which is scrumptious, and the perfect pairing for their fries. n nmy husband and i usually share the guacamole bacon burger which is a decent burger. i honestly can't say it's much better than the one from carl's jr. but we're paying for the atmosphere and bottomless fries. our bill usually comes to around 20 for an appetizer, burger, and kid's meal. for a family of 4, i think this is a bargain. red robin wouldn't be my first choice to fulfill my burger craving, but it does a decent job and my family loves it so we will continue to frequent this place.' The customer feels love, curiosity, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Red Robin, consider the following suggestions: 1. Enhance the quality of the food, particularly the burgers, to make it more competitive with other fast-food chains like Carl's Jr. 2. Offer a quieter or more intimate seating area for families with young children, as the customer mentioned the loud environment can be a challenge when dealing with a fussy 1-year-old or a 4-year-old not using their inside voice. 3. Improve the quality of the toppings for the garlic parmesan fries, using freshly minced garlic and shredded parmesan cheese."
8198," A customer left us a 3-star review: 'i'd really like to give this act a 5 star for the skill it takes to perform these acts. it looks so difficult but they manage to make it look flawless. alone the performers are amazing. simply talented. i loved the guy in all white nice bod and the sand artist lady. very cool. i'm not a fan of the comedy relief in between. the clowns always creep me out. i had excellent seats. very comfortable. very nice stage and props. i loved the digital screens that surrounded the stage. n ni basically rated this a 3 star based on other comparisons to other cirque du soleil shows i've seen. it wasn't really any different than the rest. it was a wonderful show but being the newest show in vegas, i expected something different than what i've seen before. n nif you've never seen a cirque show, then yes you will be moved. you will even love it. but if you have seen 5 shows, don't expect anything different than the rest. n noverall, i was entertained and felt very lucky to have the seats we had. it was the best location i've ever sat at for a cirque du soleil show ever. it was definitely a treat.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i'd really like to give this act a 5 star for the skill it takes to perform these acts. it looks so difficult but they manage to make it look flawless. alone the performers are amazing. simply talented. i loved the guy in all white nice bod and the sand artist lady. very cool. i'm not a fan of the comedy relief in between. the clowns always creep me out. i had excellent seats. very comfortable. very nice stage and props. i loved the digital screens that surrounded the stage. n ni basically rated this a 3 star based on other comparisons to other cirque du soleil shows i've seen. it wasn't really any different than the rest. it was a wonderful show but being the newest show in vegas, i expected something different than what i've seen before. n nif you've never seen a cirque show, then yes you will be moved. you will even love it. but if you have seen 5 shows, don't expect anything different than the rest. n noverall, i was entertained and felt very lucky to have the seats we had. it was the best location i've ever sat at for a cirque du soleil show ever. it was definitely a treat.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following: 1. Offer an option for a show without comedy relief or clowns, catering to those who find them unsettling. 2. Highlight the uniqueness and differences of our show compared to other Cirque du Soleil shows, emphasizing its newness and innovative elements. 3. Consider providing a brief summary or synopsis of the show's content and themes before the performance, helping customers understand what to expect and setting appropriate expectations. 4. Offer a more personalized experience by asking for preferences during ticket purchase, such as preferred act types or performers."
6278," A customer left us a 1-star review: 'love the matcha green tea with boba and the sweet buttered toast is good too. but it's a little over priced, and they could use some new staff cause the women waitresses were just rude and unhelpful.' The customer feels love, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'love the matcha green tea with boba and the sweet buttered toast is good too. but it's a little over priced, and they could use some new staff cause the women waitresses were just rude and unhelpful.' The customer feels love, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can address the following concerns: 1. Pricing: Review our pricing strategy to ensure it is competitive and justifiable for the quality of our products and services. 2. Staff training: Provide additional training to our waitstaff on customer service skills, including communication, empathy, and problem-solving. 3. Hiring: Recruit and onboard new staff members who are friendly, helpful, and professional. 4. Product quality: Continuously evaluate and improve the quality of our matcha green tea with boba and sweet buttered toast to ensure they meet customer expectations."
6490," A customer left us a 1-star review: 'just had fish and chips, some of the worst ever. the batter was solid with very little fish inside. the chips had obviously been cooked ages ago and were rubbish. a complete waste of money and would never go back' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'just had fish and chips, some of the worst ever. the batter was solid with very little fish inside. the chips had obviously been cooked ages ago and were rubbish. a complete waste of money and would never go back' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? 1. Improve the quality of the fish: Ensure that there is an adequate amount of fish within the batter, making it more satisfying for the customer. 2. Enhance the freshness of the chips: Cook the chips fresh and serve them hot to meet the customer's expectations. 3. Apologize and offer compensation: Acknowledge the customer's negative experience by apologizing and offering a discount or complimentary meal on their next visit to make up for the poor experience. 4. Follow up: Reach out to the customer to gather more information about their experience and address any specific concerns they may have had."
1909," A customer left us a 2-star review: 'been to germany? if not, then go. if yes, then no. when i think of german food, i think of the smells of frankfurt am main or the hip little back factory spots around berlin. this place lacks something, it may be germans. i dunno. spend 30 bucks on 8 euros worth of food. do the math it doesn't add up.' The customer feels confusion, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'been to germany? if not, then go. if yes, then no. when i think of german food, i think of the smells of frankfurt am main or the hip little back factory spots around berlin. this place lacks something, it may be germans. i dunno. spend 30 bucks on 8 euros worth of food. do the math it doesn't add up.' The customer feels confusion, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Address the customer's confusion: Clarify the authenticity of the German food served at our establishment. Highlight the origins of our chefs and the authentic recipes used. 2. Acknowledge the customer's expectations: Emphasize that we strive to replicate the unique food experiences found in cities like Frankfurt am Main and Berlin. Explain that while we may not perfectly recreate those specific environments, we aim to offer an authentic taste of German cuisine. 3. Offer a more personalized experience: If possible, provide recommendations for dishes that are more representative of the regional flavors the customer mentions."
9751," A customer left us a 3-star review: 'conveniently located to me and packed with books, amber unicorn is a treasure trove for literature lovers, complete with the unique old book smell that serves as their aphrodisiac. n nthe store itself has ceiling high shelves and plenty of footstools to navigate, with yellow signage indicating different sections by row and shelf. there are extensive sci fi and military history sections here, as well as mystery horror and romance. the teen ya section is a bit sparse, but i did notice that there were several teen vampire series stuck in the regular section with stephen king and anne rice. n nmy only criticism of this place is their organization for the life of me, i could not find a section for memoirs and as much as the placards for different departments was helpful in some regards, i almost would have just preferred a general fiction section organized by author's last name.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'conveniently located to me and packed with books, amber unicorn is a treasure trove for literature lovers, complete with the unique old book smell that serves as their aphrodisiac. n nthe store itself has ceiling high shelves and plenty of footstools to navigate, with yellow signage indicating different sections by row and shelf. there are extensive sci fi and military history sections here, as well as mystery horror and romance. the teen ya section is a bit sparse, but i did notice that there were several teen vampire series stuck in the regular section with stephen king and anne rice. n nmy only criticism of this place is their organization for the life of me, i could not find a section for memoirs and as much as the placards for different departments was helpful in some regards, i almost would have just preferred a general fiction section organized by author's last name.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Improve Organization: Create a dedicated section for memoirs and ensure that all sections are clearly labeled and easy to navigate. Consider organizing the books by author's last name in the general fiction section. 2. Cross-Section Placement: Ensure that books from the same genre or series are placed together, such as the teen vampire series being moved from the regular section to the teen/YA section. 3. Staff Training: Train staff to assist customers in finding specific books or sections, especially if the customer is having difficulty navigating the store."
1251," A customer left us a 2-star review: 'our first time here after hearing it is overpriced but good. my husband had applewood bacon and cheddar burger which he declared was delicious. i had the crab stuffed tilapia but my meal fell way short of delious. i can cook a much more flavorful fish and the stuffing was almost nonexistent. on the other hand the blueberry mojito was wonderful and the chicken and wild rice soup was satisfying. my husbands only complaint were the abundance of flys landing on him during the meal. i am sad to say i am giving 2 stars and will not be coming back.' The customer feels sadness, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'our first time here after hearing it is overpriced but good. my husband had applewood bacon and cheddar burger which he declared was delicious. i had the crab stuffed tilapia but my meal fell way short of delious. i can cook a much more flavorful fish and the stuffing was almost nonexistent. on the other hand the blueberry mojito was wonderful and the chicken and wild rice soup was satisfying. my husbands only complaint were the abundance of flys landing on him during the meal. i am sad to say i am giving 2 stars and will not be coming back.' The customer feels sadness, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and encourage a return visit, consider the following steps: 1. Acknowledge the feedback: Respond to the review, thank the customer for their feedback, and express regret for their less-than-satisfactory experience with the crab-stuffed tilapia. 2. Offer a solution: Offer a complimentary meal on their next visit, focusing on a dish they enjoyed (e.g., blueberry mojito or chicken and wild rice soup) and the crab-stuffed tilapia remade to their liking."
3751," A customer left us a 1-star review: 'i was trying to plan a vacation, and stay here. i called asked for a nice room, was told since i don't have a players card with them i was only allowed to have a standard room. i remember coming here for over 30 years, i never have thought, i would be told i can't stay at a hotel. thank you rhonda! your service on the phone made it clear i can't stay here. what great customer service! zero star if i could.' The customer feels gratitude, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i was trying to plan a vacation, and stay here. i called asked for a nice room, was told since i don't have a players card with them i was only allowed to have a standard room. i remember coming here for over 30 years, i never have thought, i would be told i can't stay at a hotel. thank you rhonda! your service on the phone made it clear i can't stay here. what great customer service! zero star if i could.' The customer feels gratitude, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can: 1. Offer a complimentary upgrade to a nicer room as a gesture of goodwill, acknowledging their long-standing loyalty. 2. Train staff to handle such situations more tactfully, emphasizing the benefits of a players card without sounding dismissive or exclusive. 3. Implement a policy that allows for exceptions in certain circumstances, such as long-term loyal customers. 4. Follow up with the customer to apologize for any inconvenience caused and ask for feedback on how we can improve their future stays."
8417," A customer left us a 3-star review: 'meh. i feel like maintenance just puts a band aid on everything and doesn't truly fix problems. community is no longer gated, which was one reason we were willing to live here.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'meh. i feel like maintenance just puts a band aid on everything and doesn't truly fix problems. community is no longer gated, which was one reason we were willing to live here.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Address the maintenance concern: Investigate the customer's complaint about maintenance not fixing problems thoroughly. Implement a more proactive approach to maintenance, ensuring that issues are addressed promptly and effectively. 2. Reinforce gated community security: Look into the reason why the community is no longer gated and address any concerns related to security. If necessary, re-establish the gated community to meet the customer's expectations. 3. Communicate with the customer: Reach out to the customer to acknowledge their feedback and express your commitment to improving their experience."
6766," A customer left us a 3-star review: 'i love happy hour here! cheap drinks and appetizers monday friday 3 6pm and the super late night happy hour midnight 4am. ntry the pineapple mango margarita on the rocks with patron. my favorite!! the chips and salsa are pretty darn good. nalthough i came for happy hour we also had a birthday dinner here after happy hour. our party was seated immediately and our orders were taken pretty quickly, they divided our checks for us, i thought that was nice of them allot of places don't like to divide checks. the food came quickly and our waiter was pleasant. the food was not bad but it was not the best mexican food i've had either. the restaurant seemed a little stuffy and warm. i asked our waiter if he could adjust the temp. and that was taken care of as well. ni recommend this place for large parties and for happy hour!' The customer feels love, joy, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i love happy hour here! cheap drinks and appetizers monday friday 3 6pm and the super late night happy hour midnight 4am. ntry the pineapple mango margarita on the rocks with patron. my favorite!! the chips and salsa are pretty darn good. nalthough i came for happy hour we also had a birthday dinner here after happy hour. our party was seated immediately and our orders were taken pretty quickly, they divided our checks for us, i thought that was nice of them allot of places don't like to divide checks. the food came quickly and our waiter was pleasant. the food was not bad but it was not the best mexican food i've had either. the restaurant seemed a little stuffy and warm. i asked our waiter if he could adjust the temp. and that was taken care of as well. ni recommend this place for large parties and for happy hour!' The customer feels love, joy, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following suggestions: 1. Maintain the affordable pricing and variety of drinks and appetizers during happy hours. 2. Enhance the ambiance by ensuring the restaurant is cooler and less stuffy, as requested. 3. Improve the quality of the Mexican food to make it more competitive with other restaurants. 4. Offer a more comfortable seating arrangement for larger parties. 5. Continue the practice of dividing checks for large parties, as it is appreciated by customers. 6. Train staff to proactively address customer concerns, such as temperature adjustments, to ensure a more pleasant experience."
7548," A customer left us a 3-star review: 'wife and i have been waiting for this place to open for a while! well, on my way to class on monday night. i noticed they were finally open!!!!! so when i picked my wife up at work on tuesday, we stopped off here for dinner. didn't really know what to expect? there is a wide selection from burgers, dogs, deli sandwich to pasta! you can make them any way you want. place has a new york decor, with their tvs showing new york shows! one of the big screen is hooked up to time square live!! going back to the food! wife ordered a cheese burger w potato salad, i ordered a sausage and peppers sandwich w fries. i also added a coney dog for us to share. we both enjoy hot dogs! going back to my plate! the sausage was taste full, but i expected of a heartier sausage? have more of a snap to it! the coney dog was great, chili was very good, and i have never had it with mustard? why! i don't know? but it was really good. wife's hamburger was ok, we have had better! fries were good, but i like the fries that have their skin still on! wife hates them!! we also decided to have a slice of chocolate cake with ice cream. i was not impress with the cake, wife loved their chocolate ice cream, even though i ordered vanilla! their service needs work, i know this place is new and some of their help are young and new. so be patient and give them time, i will go back again in a few months to see if it has gotten better?' The customer feels neutral, realization, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'wife and i have been waiting for this place to open for a while! well, on my way to class on monday night. i noticed they were finally open!!!!! so when i picked my wife up at work on tuesday, we stopped off here for dinner. didn't really know what to expect? there is a wide selection from burgers, dogs, deli sandwich to pasta! you can make them any way you want. place has a new york decor, with their tvs showing new york shows! one of the big screen is hooked up to time square live!! going back to the food! wife ordered a cheese burger w potato salad, i ordered a sausage and peppers sandwich w fries. i also added a coney dog for us to share. we both enjoy hot dogs! going back to my plate! the sausage was taste full, but i expected of a heartier sausage? have more of a snap to it! the coney dog was great, chili was very good, and i have never had it with mustard? why! i don't know? but it was really good. wife's hamburger was ok, we have had better! fries were good, but i like the fries that have their skin still on! wife hates them!! we also decided to have a slice of chocolate cake with ice cream. i was not impress with the cake, wife loved their chocolate ice cream, even though i ordered vanilla! their service needs work, i know this place is new and some of their help are young and new. so be patient and give them time, i will go back again in a few months to see if it has gotten better?' The customer feels neutral, realization, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Food Quality: The customer appreciated the variety of options but felt that the sausage could be more flavorful and have a better snap. We could consider sourcing higher quality sausages or adjusting our cooking methods to achieve the desired texture. The coney dog was well-received, so we should maintain the quality of the chili and consider offering mustard as an optional topping. The wife's burger could be improved to meet her expectations, possibly by enhancing the seasoning or cooking technique."
1627," A customer left us a 2-star review: 'oh rue 21... n non the one hand, walking around this shop is always a fun way to pass the time. things in here are always very cute, i won't lie often as i walk i'll pick up a few things i wouldn't mind trying on... n n...and by the end of my lap around the store, i'll almost always return what i pick up without actually trying it on. why? well, because on second inspection i realize and remind myself, oh yeah this clothing is just not for me anymore. n nyes the stuff here is cheap, which is great if you're a young student shopping for the latest trends. i, however, do not have a good track record with rue21. not only have items i've purchased become a bit uncomfortable after a couple wears, i've had items rip within a couple months if not days after buying them heck, i've found broken jewelry and torn clothes as i'm walking around the store itself. n nbut i get it sometimes you just have to buy that really cute top or pair of shoes or what have you. so if you shop here, cool. rue21's just not for me.' The customer feels realization, admiration, amusement. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'oh rue 21... n non the one hand, walking around this shop is always a fun way to pass the time. things in here are always very cute, i won't lie often as i walk i'll pick up a few things i wouldn't mind trying on... n n...and by the end of my lap around the store, i'll almost always return what i pick up without actually trying it on. why? well, because on second inspection i realize and remind myself, oh yeah this clothing is just not for me anymore. n nyes the stuff here is cheap, which is great if you're a young student shopping for the latest trends. i, however, do not have a good track record with rue21. not only have items i've purchased become a bit uncomfortable after a couple wears, i've had items rip within a couple months if not days after buying them heck, i've found broken jewelry and torn clothes as i'm walking around the store itself. n nbut i get it sometimes you just have to buy that really cute top or pair of shoes or what have you. so if you shop here, cool. rue21's just not for me.' The customer feels realization, admiration, amusement. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at Rue21, we could focus on the following areas: 1. Quality Assurance: Enhance the quality of the clothing to ensure they last longer and are more comfortable for a wider range of customers. This could involve using higher-quality materials and improving the manufacturing process. 2. Size and Fit: Offer a more diverse range of sizes to cater to a broader customer base. Additionally, provide more detailed size guides to help customers find the right fit. 3. In-store Inspection: Regularly inspect and maintain the store to prevent broken jewelry and torn clothes from being on display. This will help improve the overall shopping experience."
2546," A customer left us a 2-star review: 'if you come here, do not go for the normal combination dinners. the meat is barely spiced, and the sauce on my burrito tasted closer to marinara than anything else. the salsa was also quite bland. service was good though. my friend tried the fajitas, and those were also not bad. still, i would see no reason to come here if i did not work in verona. there are much better places in madison.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'if you come here, do not go for the normal combination dinners. the meat is barely spiced, and the sauce on my burrito tasted closer to marinara than anything else. the salsa was also quite bland. service was good though. my friend tried the fajitas, and those were also not bad. still, i would see no reason to come here if i did not work in verona. there are much better places in madison.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on enhancing the flavor of our dishes, particularly the normal combination dinners and burritos. We could: 1. Improve the seasoning of our meat to make it more flavorful. 2. Adjust the sauce for burritos to have a more authentic Mexican flavor, possibly reducing the marinara influence. 3. Enhance the salsa's flavor by using a more diverse range of spices and ingredients. 4. Consider offering a variety of sauce options for customers to choose from, catering to individual preferences."
5139," A customer left us a 1-star review: 'wish there was a 0 star that i could give it. n nservice was bad. eff this place. never returning. went to the body..whatever nightclub and it was bad too. bartenders are bad everywhere. bad attitudes everywhere. n nno real good reason to go here. it's off the strip so don't waste your time making a trip to it.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'wish there was a 0 star that i could give it. n nservice was bad. eff this place. never returning. went to the body..whatever nightclub and it was bad too. bartenders are bad everywhere. bad attitudes everywhere. n nno real good reason to go here. it's off the strip so don't waste your time making a trip to it.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve Service Quality: Train staff to provide friendly, efficient, and professional service. This includes greeting customers warmly, addressing their needs promptly, and resolving any issues in a timely and satisfactory manner. 2. Enhance Facilities: Ensure the venue is clean, well-maintained, and comfortable. This includes the physical space, restrooms, and any equipment used. 3. Address Attitude: Foster a positive and welcoming atmosphere by encouraging staff to approach their work with a friendly and respectful demeanor."
364," A customer left us a 2-star review: 'avoid. go somewhere else. me thinks not. n nthis bar is the only conceivable place for michigan state fans to huddle on gamedays. at least it's better for them to be here than anywhere else. n ni was here on the first college gameday weekend and four of their big screen tvs behind the bar were not working, which just screams complacency to me. how could management ownership allow that to happen on one of the busiest weekend coming out of the summer slowdown season in phoenix? n nother bars down the street were utterly packed. some even had a wait! this must mean there's been a continuous disregard for customer service, there's better gameday weekend specials, and people have developed a loyalty elsewhere. n nservice is lacking and inattentive, pints are never filled completely, and a lack of decent specials all mean i will never be here again.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'avoid. go somewhere else. me thinks not. n nthis bar is the only conceivable place for michigan state fans to huddle on gamedays. at least it's better for them to be here than anywhere else. n ni was here on the first college gameday weekend and four of their big screen tvs behind the bar were not working, which just screams complacency to me. how could management ownership allow that to happen on one of the busiest weekend coming out of the summer slowdown season in phoenix? n nother bars down the street were utterly packed. some even had a wait! this must mean there's been a continuous disregard for customer service, there's better gameday weekend specials, and people have developed a loyalty elsewhere. n nservice is lacking and inattentive, pints are never filled completely, and a lack of decent specials all mean i will never be here again.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we should focus on the following areas: 1. Ensuring all equipment, particularly TVs, are functioning properly, especially during high-traffic events like college gamedays. 2. Improve the level of customer service by ensuring staff are attentive and proactive in addressing customer needs, including ensuring pints are filled completely. 3. Offer competitive gameday weekend specials to attract and retain customers. 4. Foster a sense of loyalty by addressing customer feedback and concerns promptly and professionally. 5. Consider offering a waitlist or reservation system during busy periods to improve the overall customer experience."
1469," A customer left us a 2-star review: 'the food is decent. the service pretty much sucks. n nthe whole time i was ordering two sandwiches the server acted as if she was impatient and was going out of her way to build my order. she could have at least tried to show some level of interest.' The customer feels annoyance, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the food is decent. the service pretty much sucks. n nthe whole time i was ordering two sandwiches the server acted as if she was impatient and was going out of her way to build my order. she could have at least tried to show some level of interest.' The customer feels annoyance, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on three key areas: 1. Enhance Service Quality: Train our staff to provide friendly, attentive, and patient service. They should show genuine interest in the customer's order and be willing to answer any questions or accommodate special requests. 2. Improve Communication: Ensure our staff communicates effectively with customers, keeping them informed about the status of their orders, any delays, or special instructions. This will help build trust and reduce feelings of frustration. 3. Show Appreciation: Acknowledge the customer's feedback and express gratitude for their patronage."
2784," A customer left us a 2-star review: 'we were at sunday buffet with our 18 month old baby. the food was good, nice variety. nwe were talking about coming back. all that until we were ready to checkout. they charged a kids buffet 7.95 for my 18 month who is still on baby food. when we asked the guy he just reprinted another receipt taking off kids buffet. no apology, no acknowledgement. i would suggest checking what is on the receipt before you pay. an apology or acknowledging the mistake would have been nice. i don't think we will be back there any time soon .' The customer feels disapproval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'we were at sunday buffet with our 18 month old baby. the food was good, nice variety. nwe were talking about coming back. all that until we were ready to checkout. they charged a kids buffet 7.95 for my 18 month who is still on baby food. when we asked the guy he just reprinted another receipt taking off kids buffet. no apology, no acknowledgement. i would suggest checking what is on the receipt before you pay. an apology or acknowledging the mistake would have been nice. i don't think we will be back there any time soon .' The customer feels disapproval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, the following steps can be taken: 1. Train staff to be more customer-oriented: Emphasize the importance of empathy, understanding, and effective communication with customers, especially when dealing with sensitive issues like billing errors. 2. Review pricing policies for children under 3: Consider revising the pricing policy for children under 3, as the customer's 18-month-old was still on baby food. This will help avoid similar incidents in the future."
8564," A customer left us a 3-star review: 'this gun range is tucked away behind a bunch of industrial buildings. there's no way you'll find this place unless you have a gps. it's small relative to some of the others in the phoenix area. n nthe selection of firearms to rent or purchase are average. i expected to see a much larger selection. n nif i lived in the area, it would be adequate. good thing i don't. i prefer to have more choices. n nthe prices for purchasing a firearm are higher than a normal gun shop, but lower than c2 tactical and the scottsdale gun club. the people here are very nice and informative. not too many gun accessories to choose from though. n noverall, i'd grade it a c. n nreturn factor 50' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'this gun range is tucked away behind a bunch of industrial buildings. there's no way you'll find this place unless you have a gps. it's small relative to some of the others in the phoenix area. n nthe selection of firearms to rent or purchase are average. i expected to see a much larger selection. n nif i lived in the area, it would be adequate. good thing i don't. i prefer to have more choices. n nthe prices for purchasing a firearm are higher than a normal gun shop, but lower than c2 tactical and the scottsdale gun club. the people here are very nice and informative. not too many gun accessories to choose from though. n noverall, i'd grade it a c. n nreturn factor 50' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Improve visibility: Make the gun range more visible by adding better signage or increasing online visibility through SEO and Google Maps optimization. 2. Expand firearm selection: Increase the variety of firearms available for rent or purchase to cater to a wider range of customer preferences. 3. Competitive pricing: Review and adjust pricing to be more competitive with other gun shops in the area, while still maintaining profitability. 4. Increase accessory offerings: Expand the selection of gun accessories to provide customers with more options for customization and personalization."
4700," A customer left us a 1-star review: '1 star for free mango lassi thru yelp checkin. nbelow average food, uncleaned plates and glasses. bad service. no water was given for the first round of buffet had to ask for it. very unhappy not recommended. the guy with specs at the bar has a very bad attitude.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: '1 star for free mango lassi thru yelp checkin. nbelow average food, uncleaned plates and glasses. bad service. no water was given for the first round of buffet had to ask for it. very unhappy not recommended. the guy with specs at the bar has a very bad attitude.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? 1. Offer a sincere apology for the customer's negative experience, acknowledging their concerns about the food quality, cleanliness, service, and attitude of the staff member. 2. Address the specific issues mentioned in the review: - Improve the cleanliness of plates and glasses. - Ensure that water is promptly provided during the buffet. - Enhance the overall food quality and presentation. - Train staff on providing friendly and attentive service. - Address any concerns about the bar staff's attitude, either through additional training or personnel changes."
2951," A customer left us a 2-star review: 'lots of mixed reviews, decided to try it anyway...the service was great, the brisket was tender and the sauce was very decent but the sides were awful! n n rolls were rock hard n potato salad was from a carton n cornbread was old and flavorless n sweet tea bland! n corn was cooked within an inch of its life n nfirst and last visit!' The customer feels disgust, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'lots of mixed reviews, decided to try it anyway...the service was great, the brisket was tender and the sauce was very decent but the sides were awful! n n rolls were rock hard n potato salad was from a carton n cornbread was old and flavorless n sweet tea bland! n corn was cooked within an inch of its life n nfirst and last visit!' The customer feels disgust, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Improve the quality of side dishes: Address the concerns about the hard rolls, carton potato salad, flavorless cornbread, overcooked corn, and bland sweet tea. Consider sourcing fresh ingredients, improving cooking techniques, or partnering with a reputable supplier for side dishes. 2. Enhance the presentation of side dishes: Aesthetically pleasing food can greatly enhance the dining experience. Consider investing in better plating techniques or hiring a food stylist to help make the dishes more visually appealing."
9933," A customer left us a 3-star review: 'i thought i would be blown away and i was with the amazing view and beautiful decor! however, the food was nothing spectacular and our waitress was clueless! we all got the tuna tartar, beef carppacio, salmon and ribs. would i come back? yes but this time just for drinks on the patio. there are too many other yummy restaurants around here to just settle!' The customer feels confusion, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i thought i would be blown away and i was with the amazing view and beautiful decor! however, the food was nothing spectacular and our waitress was clueless! we all got the tuna tartar, beef carppacio, salmon and ribs. would i come back? yes but this time just for drinks on the patio. there are too many other yummy restaurants around here to just settle!' The customer feels confusion, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Enhance the quality of the food, particularly the tuna tartare, beef carpaccio, salmon, and ribs, to make them more spectacular and live up to the customer's expectations. 2. Provide better training for our waitstaff to ensure they are knowledgeable about the menu, can answer questions accurately, and offer recommendations if necessary. 3. Consider offering a complimentary dish or dessert to make the customer feel valued and appreciated, which may encourage them to return for a more positive dining experience."
7189," A customer left us a 3-star review: 'is it better than chipukele? sure. is that saying much? not really. the best part about this place is their tortillas which are hand made right in front of you. the corn tortillas are delicious. n ni found the sweet pork to be way too sweet. the shredded beef was ok. the rice and pinto beans, imo, were the best part. i guess if i had to go to chipotle, i'd pick this place, but if there was no gun to my head, it would be easy to forget about this establishment. there wasn't really anything wrong with it, it's just there.' The customer feels admiration, approval, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'is it better than chipukele? sure. is that saying much? not really. the best part about this place is their tortillas which are hand made right in front of you. the corn tortillas are delicious. n ni found the sweet pork to be way too sweet. the shredded beef was ok. the rice and pinto beans, imo, were the best part. i guess if i had to go to chipotle, i'd pick this place, but if there was no gun to my head, it would be easy to forget about this establishment. there wasn't really anything wrong with it, it's just there.' The customer feels admiration, approval, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on the following areas: 1. Enhance the main dishes: Address the issue of the sweet pork being too sweet by adjusting the recipe to balance the sweetness. The shredded beef could also be improved to meet the customer's expectations. 2. Offer more variety: While the customer appreciates the handmade tortillas, they suggest that the establishment is forgettable without a gun to their head. Offering more unique menu items could help set your restaurant apart and encourage repeat visits. 3. Seek feedback: Engage with customers like this one to understand their preferences and expectations."
1439," A customer left us a 2-star review: 'for a 7 11, this one is very clean, fast and friendly. i can't complain too much, but in general it seems like the other quick stop shops have better deals on drinks and other items. i like this one because it's conveniently close to my work, but other than that i would rather hit up chevron, am pm etc.' The customer feels approval, love, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'for a 7 11, this one is very clean, fast and friendly. i can't complain too much, but in general it seems like the other quick stop shops have better deals on drinks and other items. i like this one because it's conveniently close to my work, but other than that i would rather hit up chevron, am pm etc.' The customer feels approval, love, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and potentially encourage them to choose your 7-Eleven store more frequently, consider the following strategies: 1. Competitive pricing: Review your pricing strategy for drinks and other items, comparing it with competitors like Chevron and AMPM. Offer competitive pricing to attract customers who value cost-effectiveness. 2. Loyalty programs: Implement a loyalty program to reward frequent customers with discounts, free items, or exclusive offers. This can help create a sense of appreciation and encourage repeat business. 3. Product variety: Expand your product selection to include a wider range of items, especially those that are popular among your customers."
2005," A customer left us a 2-star review: 'the location is nice, nice new building, clean, had the makings of a nice bbq joint but a 30 minute wait for a pulled pork sandwich? really? n na bun that was burnt around the edges and soggy in the middle. the sandwich was pretty tasteless even with their watery sauces added. the meat tasted like it had been boiled and was extremely watery as well. fries are nothing special either. makes me wonder, did bryan's just do an extra good job at promotions and public relations to get these magazine reviews and plaques on walls? now, i haven't tried their other selections, which are supposed to be very tasty but i am not sure i will give it another shot if they can't pull off a simple pulled pork sandwhich. n ni miss tony romas! n np.s. i'm not a jerk, just straight shootin' n np.s.s. i just upgraded it from a 1 star to 2 star for their large portions. i was stuffed.' The customer feels admiration, curiosity, surprise. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the location is nice, nice new building, clean, had the makings of a nice bbq joint but a 30 minute wait for a pulled pork sandwich? really? n na bun that was burnt around the edges and soggy in the middle. the sandwich was pretty tasteless even with their watery sauces added. the meat tasted like it had been boiled and was extremely watery as well. fries are nothing special either. makes me wonder, did bryan's just do an extra good job at promotions and public relations to get these magazine reviews and plaques on walls? now, i haven't tried their other selections, which are supposed to be very tasty but i am not sure i will give it another shot if they can't pull off a simple pulled pork sandwhich. n ni miss tony romas! n np.s. i'm not a jerk, just straight shootin' n np.s.s. i just upgraded it from a 1 star to 2 star for their large portions. i was stuffed.' The customer feels admiration, curiosity, surprise. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at your BBQ joint, consider the following steps: 1. Reduce wait times: Address the long wait for the pulled pork sandwich by improving kitchen efficiency or increasing staff during peak hours. 2. Enhance food quality: Improve the taste and texture of the pulled pork sandwich by using better ingredients, adjusting cooking methods, and ensuring the meat is not overly watery. 3. Train staff on proper bun handling: Ensure that the buns are toasted evenly and not burnt around the edges or soggy in the middle."
6067," A customer left us a 1-star review: 'literally the worst buffet i have ever been to. went there for dinner the other night and everything was just terrible. half the food was cold and the whole place smelled like old fish. couldn't even finish one plate of food, ended up going to get pizza elsewhere. avoid at all costs.' The customer feels fear, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'literally the worst buffet i have ever been to. went there for dinner the other night and everything was just terrible. half the food was cold and the whole place smelled like old fish. couldn't even finish one plate of food, ended up going to get pizza elsewhere. avoid at all costs.' The customer feels fear, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? 1. Improve Food Quality and Temperature: Ensure all food items are fresh, hot, and well-prepared to meet customer expectations. 2. Enhance Hygiene and Cleanliness: Regularly check and clean the buffet area, especially the food displays, to prevent any unpleasant odors and maintain a clean environment. 3. Train Staff on Food Handling: Provide proper training to staff on food handling, storage, and presentation to minimize the risk of cold or improperly cooked food. 4. Address Customer Complaints Promptly: Respond to customer complaints in a timely and empathetic manner, offering solutions or compensation for their poor experience."
7043," A customer left us a 3-star review: 'i have been to this restaurant several times and actually really enjoyed it. the other reviews appear to be somewhat mediocre, but i really feel their foods flavor made it worthwhile. n ni will definitely be back and now that i am sitting down to do a review, i am going to head there today for lunch. n n update well i went back there for lunch today and they were closed, and long gone from what i could tell. it was a mexican restaurant and i will not be eating there. it looked kind of dirty actually. n nwell, goodbye az bbq! in case anyone wonders, i ate over at famous daves. kind of sucked.' The customer feels joy, approval, relief. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i have been to this restaurant several times and actually really enjoyed it. the other reviews appear to be somewhat mediocre, but i really feel their foods flavor made it worthwhile. n ni will definitely be back and now that i am sitting down to do a review, i am going to head there today for lunch. n n update well i went back there for lunch today and they were closed, and long gone from what i could tell. it was a mexican restaurant and i will not be eating there. it looked kind of dirty actually. n nwell, goodbye az bbq! in case anyone wonders, i ate over at famous daves. kind of sucked.' The customer feels joy, approval, relief. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, it would be beneficial to address the following issues: 1. Consistency: Ensure the restaurant is open during the hours stated, as the customer was disappointed to find it closed during their visit. 2. Cleanliness: Improve the cleanliness of the restaurant to create a more welcoming and hygienic environment for customers. 3. Communication: Enhance communication with customers, especially during times of closure or changes in business hours. This could be done through email newsletters, social media updates, or phone calls."
5288," A customer left us a 1-star review: 'the staff here was quite friendly, but the fact that people love monical's pizza leads me to believe they have never had pizza before. its awful cardboard with some sauce and cheese on top.' The customer feels disgust, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'the staff here was quite friendly, but the fact that people love monical's pizza leads me to believe they have never had pizza before. its awful cardboard with some sauce and cheese on top.' The customer feels disgust, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on enhancing the quality of our pizza to address the customer's concerns about the taste and texture. Here are some specific actions we could take: 1. Improve the pizza dough: Ensure it has a better texture, closer to a crispy crust, rather than cardboard-like. 2. Enhance the pizza sauce: Make it more flavorful and well-balanced, so it complements the other ingredients. 3. Upgrade the cheese: Use higher-quality cheese that melts better and has a more appealing taste."
7466," A customer left us a 3-star review: 'fairly low key place that isn't too busy on weeknights. they have good value with pizza specials draft beer specials, though the draft beer selection isn't very large. plenty of parking and friendly service. pizza is just alright though.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'fairly low key place that isn't too busy on weeknights. they have good value with pizza specials draft beer specials, though the draft beer selection isn't very large. plenty of parking and friendly service. pizza is just alright though.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience and potentially increase their rating, consider the following improvements: 1. Expand the draft beer selection: Offer a wider variety of craft beers to cater to diverse tastes. 2. Enhance pizza quality: Investigate ways to improve the pizza recipe, ingredients, or cooking techniques to elevate the pizza's taste. 3. Provide additional specials: Offer specials that cater to various preferences, such as vegetarian, vegan, or gluten-free options. 4. Train staff on providing exceptional service: Ensure that your staff is well-trained to provide friendly, attentive, and personalized service to every customer."
2998," A customer left us a 2-star review: 'i made the mistake of ordering from this place twice! i guess thinking it might have gotten better the second time around. i was very wrong!!! the food is extremely over priced and completely tasteless!!! i will never eat there again! i was also told that i could not get a side of teriyaki sauce, even though i ordered a chicken teriyaki bowl and a beef bowl. thankfully i didn't get extra sauce, it was disgusting on the chicken and beef bowl.' The customer feels disappointment, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i made the mistake of ordering from this place twice! i guess thinking it might have gotten better the second time around. i was very wrong!!! the food is extremely over priced and completely tasteless!!! i will never eat there again! i was also told that i could not get a side of teriyaki sauce, even though i ordered a chicken teriyaki bowl and a beef bowl. thankfully i didn't get extra sauce, it was disgusting on the chicken and beef bowl.' The customer feels disappointment, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? 1. Address the pricing concern: Investigate the cost of your dishes and consider adjusting prices to be more competitive and reasonable. 2. Improve taste: Work with your chefs to enhance the flavor profiles of your dishes, focusing on the use of high-quality ingredients and seasonings. 3. Provide requested side: Ensure that customers can get a side of teriyaki sauce with their chicken teriyaki and beef bowls, or offer alternatives if the sauce is not available. 4. Train staff on menu items: Make sure employees are well-versed in the menu offerings and can answer questions accurately, such as whether a side can be added to a dish."
7983," A customer left us a 3-star review: '7 per hour for racquetball with equipment for 2 players. sweet. n nthank you chunk minker for your apparent sports complex nestled just east of old downtown. n nwith my brother in town, we drove from rec center, to ymca, to finally the chuck minker sports complex, and i'm glad we did. they were the only game in town, providing all the gear we needed to get going. the price was right and no forms were filled out. n nif you're used to a 24 hour fitness and bally's, as opposed to a municipally run fitness center that's not located in a shiny new suburb, then remove 1 star. being urban inclined, i'm used to the idea of a few topical blemishes and that lived in odor. n nthey also have basketball courts, a workout gym, and plenty of other corridors containing who knows what... a pool maybe?' The customer feels gratitude, approval, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: '7 per hour for racquetball with equipment for 2 players. sweet. n nthank you chunk minker for your apparent sports complex nestled just east of old downtown. n nwith my brother in town, we drove from rec center, to ymca, to finally the chuck minker sports complex, and i'm glad we did. they were the only game in town, providing all the gear we needed to get going. the price was right and no forms were filled out. n nif you're used to a 24 hour fitness and bally's, as opposed to a municipally run fitness center that's not located in a shiny new suburb, then remove 1 star. being urban inclined, i'm used to the idea of a few topical blemishes and that lived in odor. n nthey also have basketball courts, a workout gym, and plenty of other corridors containing who knows what... a pool maybe?' The customer feels gratitude, approval, joy. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could focus on enhancing the cleanliness and maintenance of our facilities, particularly in areas such as corridors and workout gyms. This would help address the ""topical blemishes"" and ""lived-in odor"" mentioned in the review, which seem to be a concern for this customer. Additionally, we could consider offering amenities that cater to a broader range of fitness preferences, such as a swimming pool, to attract a wider range of customers. Lastly, maintaining clear signage and providing easy-to-find locations for our sports complex could help reduce the frustration of having to visit multiple locations before finding us."
9840," A customer left us a 3-star review: 'it is adequate sometimes bordering on authentic food. a bit over salted in all dishes, and the cooking is sketchy. nhave been here four different times. ndumplings are worth it and won't disappoint. nnoodles can be cooked perfectly or not but if you ask management they will correct it for you. nservice depends upon the waiter some are great and attentive and some appear a bit over matched by the service. nit is a worthwhile place to stop by for a lunch, not a special place for an occasion.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'it is adequate sometimes bordering on authentic food. a bit over salted in all dishes, and the cooking is sketchy. nhave been here four different times. ndumplings are worth it and won't disappoint. nnoodles can be cooked perfectly or not but if you ask management they will correct it for you. nservice depends upon the waiter some are great and attentive and some appear a bit over matched by the service. nit is a worthwhile place to stop by for a lunch, not a special place for an occasion.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Consistency in seasoning: Ensure all dishes are seasoned evenly and not overly salted. 2. Cooking: Improve the consistency in cooking noodles to ensure they are always cooked perfectly. 3. Service: Train staff to provide consistent, attentive, and friendly service to all customers. 4. Communication: Make it easier for customers to communicate their preferences and concerns, such as requesting their noodles to be cooked a certain way. 5. Authenticity: Work on enhancing the authenticity of the food to meet customer expectations."
7585," A customer left us a 3-star review: 'we stopped in for a new place to try a late lunch. it was pretty quiet when we arrived, and were quickly seated and waited on. the menu wasn't overly extensive, but had a good selection of burgers, chicken and other sandwiches, and a few salads. i ordered the pulled pork bbq, but they brought me the cheesesteak in error. i was surprised by this as there were very few diners in the room. when i saw how it was prepared, it looked pretty tasty, choppy and filling, i kept it to try. i was glad i did as it was pretty delicious, and the grain bun was fresh, too. the fries were good, slightly crispy, with a pickle on the side. i thought overall it was quite underwhelming and unimpressive for the size and decor of the restaurant. nothing fancy about the food, especially for the price. it wouldn't be my first choice to go to again for a meal.' The customer feels surprise, admiration, realization. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'we stopped in for a new place to try a late lunch. it was pretty quiet when we arrived, and were quickly seated and waited on. the menu wasn't overly extensive, but had a good selection of burgers, chicken and other sandwiches, and a few salads. i ordered the pulled pork bbq, but they brought me the cheesesteak in error. i was surprised by this as there were very few diners in the room. when i saw how it was prepared, it looked pretty tasty, choppy and filling, i kept it to try. i was glad i did as it was pretty delicious, and the grain bun was fresh, too. the fries were good, slightly crispy, with a pickle on the side. i thought overall it was quite underwhelming and unimpressive for the size and decor of the restaurant. nothing fancy about the food, especially for the price. it wouldn't be my first choice to go to again for a meal.' The customer feels surprise, admiration, realization. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Menu accuracy: Ensure that orders are correctly prepared and delivered to the table to avoid confusion and potential disappointment. 2. Attention to detail: Pay closer attention to the dining room to ensure that there are no errors or oversights, especially when the restaurant is less busy. 3. Presentation: Enhance the visual appeal of dishes to create a more impressive dining experience, especially considering the restaurant's size and decor. 4. Value for money: Review the pricing of menu items to ensure that they are competitive and offer good value for the quality and portion size of the food."
2231," A customer left us a 2-star review: 'food was good but service was awful. not sure if it was an off night for this server but we saw him once when seated then not again for another 45 minutes. when we spoke to the manager he was not too helpful but he did give us free drinks and comped half our bill because it was an hour before we saw our food...and our server again. the restaurant was also not busy at all. but it was a very nice ambience.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'food was good but service was awful. not sure if it was an off night for this server but we saw him once when seated then not again for another 45 minutes. when we spoke to the manager he was not too helpful but he did give us free drinks and comped half our bill because it was an hour before we saw our food...and our server again. the restaurant was also not busy at all. but it was a very nice ambience.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on three key areas: 1. Improve Communication: Ensure servers maintain regular contact with customers, providing updates on food preparation and addressing any concerns promptly. 2. Enhance Service Quality: Train staff to provide attentive and friendly service throughout the dining experience, making customers feel valued and appreciated. 3. Empower Staff to Address Issues: Provide servers with the necessary tools and authority to resolve issues on the spot, without the need for a manager's intervention. This could include offering complimentary items or discounts to address dissatisfaction."
4187," A customer left us a 1-star review: 'we walked in at 7 30pm and ordered a salad and a large pizza and same with our friends and we did not get our pizza until 8 45pm! the service was unacceptable, and did i mention that there were only 3 couples in the restaurant!!! never again will we be going to the restaurant! poor service!' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'we walked in at 7 30pm and ordered a salad and a large pizza and same with our friends and we did not get our pizza until 8 45pm! the service was unacceptable, and did i mention that there were only 3 couples in the restaurant!!! never again will we be going to the restaurant! poor service!' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? 1. Improve Service Speed: Aim to deliver orders promptly, especially when the restaurant is not crowded. In this case, a 90-minute wait for a pizza is unacceptable, even with only a few tables occupied. 2. Communication: Keep customers informed about the status of their orders, especially if there are delays. Apologize for the inconvenience and provide an estimated time for delivery. 3. Staff Training: Ensure that staff are well-trained in handling multiple orders and maintaining a good pace. This will help prevent delays in service. 4. Quality Control: Ensure that the quality of the food is consistently high to justify the wait."
2016," A customer left us a 2-star review: 'every year we choose a different hotel to stay at during our visit to vegas, unfortunately we chose flamingo. we stayed at the flamingo three nights in august and the hotel gave us one of there remodeled rooms on the 25th floor. im not going to complain the rooms were very nice modern the bathroom was very spacious, but the bathroom door was a sliding door that did not lock so if your sharing a room you have to make sure there is no one in the bathroom. the flamingo pool is ok, they have a pool for kids which has a slide and a pool for 21 which has a cave go pool while in the go pool i saw vomit in the pool and a man hurl while he was walking through which i considered a huge health hazard! the flamingo food court was under remodeling so the only thing open was the caf u00e9 which didn't really have much and closed early. my biggest pet peeve with this hotel was the parking!!!! the first two floors are valet parking and the third floor was only for hertz rental cars, we spent an hour looking for parking till we finally gave up and decided to go to the valet, once were down there's a sign that said valet parking full! how is this possible the wynn hotel has there own staff parking and yet guests at the flamingo don't have a place to park there car! the parking lot at the flamingo is just disgusting, no parking, the elevator gets stuck at times so you have to carry your heavy luggage down flights of stairs, just terrible! either they remodel the entire place or tear it down because that kind of hotel does not belong on the strip.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'every year we choose a different hotel to stay at during our visit to vegas, unfortunately we chose flamingo. we stayed at the flamingo three nights in august and the hotel gave us one of there remodeled rooms on the 25th floor. im not going to complain the rooms were very nice modern the bathroom was very spacious, but the bathroom door was a sliding door that did not lock so if your sharing a room you have to make sure there is no one in the bathroom. the flamingo pool is ok, they have a pool for kids which has a slide and a pool for 21 which has a cave go pool while in the go pool i saw vomit in the pool and a man hurl while he was walking through which i considered a huge health hazard! the flamingo food court was under remodeling so the only thing open was the caf u00e9 which didn't really have much and closed early. my biggest pet peeve with this hotel was the parking!!!! the first two floors are valet parking and the third floor was only for hertz rental cars, we spent an hour looking for parking till we finally gave up and decided to go to the valet, once were down there's a sign that said valet parking full! how is this possible the wynn hotel has there own staff parking and yet guests at the flamingo don't have a place to park there car! the parking lot at the flamingo is just disgusting, no parking, the elevator gets stuck at times so you have to carry your heavy luggage down flights of stairs, just terrible! either they remodel the entire place or tear it down because that kind of hotel does not belong on the strip.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at the Flamingo, the following steps could be taken: 1. Address the bathroom door issue: Install lockable doors on bathrooms in remodeled rooms to ensure privacy and security for guests. 2. Improve pool maintenance: Increase pool cleaning frequency and implement stricter guidelines for pool behavior to prevent health hazards. 3. Expand food court options: Offer a wider variety of food options during renovations and ensure that food court remains open for longer hours. 4. Improve parking facilities: Provide more parking options for guests, such as expanding the parking lot or offering self-parking facilities."
4211," A customer left us a 1-star review: 'seriously never been more sick!!! n n do you love eating sweet treats that make you feel like you have the stomach flu? n do you love getting stomach flu symptoms a mere 20 minutes after consumption of said treat only 5 hours into your vegas vacation? n do you also want said symptoms to mess you up for 2 days?!?! n nthis is the place for you! n nyou will pay a pretty penny for this treat but you will pay way more for all of the travel sized peptobismol you have to purchase from your vegas hotel to nurse your insides back to health. nnever eat this!!! seriously i have never been more sick!!' The customer feels curiosity, neutral, love. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'seriously never been more sick!!! n n do you love eating sweet treats that make you feel like you have the stomach flu? n do you love getting stomach flu symptoms a mere 20 minutes after consumption of said treat only 5 hours into your vegas vacation? n do you also want said symptoms to mess you up for 2 days?!?! n nthis is the place for you! n nyou will pay a pretty penny for this treat but you will pay way more for all of the travel sized peptobismol you have to purchase from your vegas hotel to nurse your insides back to health. nnever eat this!!! seriously i have never been more sick!!' The customer feels curiosity, neutral, love. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we should: 1. Investigate the issue: Identify the specific product the customer consumed and investigate if it could have caused the symptoms described. 2. Apologize sincerely: Acknowledge the customer's negative experience and express genuine regret for their discomfort. 3. Offer a solution: Provide a refund or replacement for the affected product, as well as a complimentary item or experience to make up for the inconvenience. 4. Address food safety concerns: Ensure that all products are stored, prepared, and served in a safe and sanitary manner to prevent similar incidents in the future."
115," A customer left us a 2-star review: 'the food was not the issue and neither were the drinks. the food itself wasn't anything mind blowing, but it was good. the veal i ordered came out cold. the server was informative and very polite. my biggest complaint is that our actual entrees came out at the 2 hour mark. with only two people at our table, we were expecting to be finished with dinner in about 2 hours. so if i had not boxed up that veal and instead stayed to eat and enjoy dessert, i'd have been looking at a 3 hour dinner. a bottle of wine didn't come out for about 30 minutes, the appetizers came out quickly, but we were left sitting for an hour before i finally ask for my entree, which came out in another 15 minutes. for fairly average food, i don't think i'd wait that long again. instead, il mulino across the street not only tastes better, but actually serves food at a reasonable pace.' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the food was not the issue and neither were the drinks. the food itself wasn't anything mind blowing, but it was good. the veal i ordered came out cold. the server was informative and very polite. my biggest complaint is that our actual entrees came out at the 2 hour mark. with only two people at our table, we were expecting to be finished with dinner in about 2 hours. so if i had not boxed up that veal and instead stayed to eat and enjoy dessert, i'd have been looking at a 3 hour dinner. a bottle of wine didn't come out for about 30 minutes, the appetizers came out quickly, but we were left sitting for an hour before i finally ask for my entree, which came out in another 15 minutes. for fairly average food, i don't think i'd wait that long again. instead, il mulino across the street not only tastes better, but actually serves food at a reasonable pace.' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, focus on the following areas: 1. Timeliness: Address the issue of long wait times for entrees. Ensure that food is served in a timely manner, ideally within the expected time frame. 2. Temperature of food: Ensure that all dishes, especially those containing meat, are served hot. Implement procedures to monitor and maintain food temperatures. 3. Communication: Improve communication with customers regarding the status of their orders. Inform them about any delays and offer apologies or compensation for the inconvenience."
3463," A customer left us a 1-star review: 'guest at aria for 3 days with 6 couple and had breakfast at aria cafe twice. nfirst time we got served by regina, and she is amazing, very talented, detailed to direction and exceptional customer service. nand today, we had noe, a total disaster, no clue, zero customer service, don't want to listen and speaking over you while you are trying to explain. nnoe less than 1star employee and regina 5 star.' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'guest at aria for 3 days with 6 couple and had breakfast at aria cafe twice. nfirst time we got served by regina, and she is amazing, very talented, detailed to direction and exceptional customer service. nand today, we had noe, a total disaster, no clue, zero customer service, don't want to listen and speaking over you while you are trying to explain. nnoe less than 1star employee and regina 5 star.' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the review, acknowledging the disappointment expressed about the service received during the second visit. Apologize for the poor experience and express empathy for their frustration. 2. Highlight the positive: Mention the praise for Regina and her exceptional service during the first visit, emphasizing that we value her talent and customer service skills. 3. Offer a solution: Offer a gesture of goodwill, such as a complimentary meal or a discount on future visits, to make amends for the poor service experienced during the second visit."
2834," A customer left us a 2-star review: 'we decided to check this place out since it looked like a casual dining spot and was close to our hotel. my sis and i weren't too hungry so we ordered the fondue pretzel dippers which i do not recommend. we had thought it would be a soft pretzel but they turned out to be those hard pretzel sticks you can buy at a cvs. gross. also the accompanying cheese dip was too salty for my taste. giving this place an extra star only because our waitress was nice' The customer feels neutral, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'we decided to check this place out since it looked like a casual dining spot and was close to our hotel. my sis and i weren't too hungry so we ordered the fondue pretzel dippers which i do not recommend. we had thought it would be a soft pretzel but they turned out to be those hard pretzel sticks you can buy at a cvs. gross. also the accompanying cheese dip was too salty for my taste. giving this place an extra star only because our waitress was nice' The customer feels neutral, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can make the following changes: 1. Clarify the nature of the pretzel dippers: Since the customer was expecting a soft pretzel, it would be beneficial to clearly label the pretzel dippers as hard pretzel sticks to avoid confusion. 2. Adjust the cheese dip seasoning: The customer found the cheese dip too salty, so we can work on adjusting the seasoning to cater to a wider range of tastes. 3. Staff training: Ensure our staff is well-informed about the menu items, so they can accurately describe them to customers and address any questions or concerns."
5958," A customer left us a 1-star review: 'this a review of the sunday gospel brunch only. save your 42. the food was atrocious, especially the breakfast dishes. eggs were cold, bacon was greasy and bagels were stale. but most disappointing was the music. the gospel singers were off key during much of the numbers and were mediocre at best, plus the acoustics were terrible.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'this a review of the sunday gospel brunch only. save your 42. the food was atrocious, especially the breakfast dishes. eggs were cold, bacon was greasy and bagels were stale. but most disappointing was the music. the gospel singers were off key during much of the numbers and were mediocre at best, plus the acoustics were terrible.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at the Sunday Gospel Brunch, we can focus on the following areas: 1. Food Quality: Ensure that breakfast dishes are prepared and served hot, with fresh ingredients. This includes eggs, bacon, and bagels. 2. Food Presentation: Pay attention to the visual appeal of the dishes to enhance the dining experience. 3. Music Quality: Hire professional gospel singers who can deliver high-quality performances. Consider investing in better acoustics to improve the overall sound quality. 4. Customer Feedback: Actively seek and respond to customer feedback to continuously improve our services."
7628," A customer left us a 3-star review: 'excellent food and service. however, food was cold to luke warm and served on cold plates. need to heat the plates and bring the food to a very high temperature before serving especially when it's 20 degrees outside. take a note from the belgians. they know how to do it very well.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'excellent food and service. however, food was cold to luke warm and served on cold plates. need to heat the plates and bring the food to a very high temperature before serving especially when it's 20 degrees outside. take a note from the belgians. they know how to do it very well.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on maintaining the temperature of the food and serving it on warm plates. This can be achieved by: 1. Ensuring the kitchen maintains optimal food preparation temperatures. 2. Implementing a system to keep plates warm before serving. 3. Training staff on the importance of serving food at the right temperature, especially during colder weather. 4. Taking inspiration from Belgian practices, known for their attention to detail in food service. 5. Acknowledging the feedback and showing appreciation for the customer's suggestions. 6. Offering a complimentary meal or discount on their next visit as a gesture of goodwill."
1970," A customer left us a 2-star review: 'this place needs to step up the service...twice this week i had poor service. breakfast sales create themselves, it's up to the establishment to keep people happy with their choice. you can find me at the small business it's a closer drive anyway coffee and bagel shop for the rest of the summer. i'm not sure when i bother coming back if ever. it's way too bad because they have some of the best bagels' The customer feels disappointment, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this place needs to step up the service...twice this week i had poor service. breakfast sales create themselves, it's up to the establishment to keep people happy with their choice. you can find me at the small business it's a closer drive anyway coffee and bagel shop for the rest of the summer. i'm not sure when i bother coming back if ever. it's way too bad because they have some of the best bagels' The customer feels disappointment, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience and potentially win them back, consider the following steps: 1. Acknowledge the issue: Respond to the review promptly, acknowledging their disappointment and expressing regret for the poor service they experienced. 2. Offer a solution: Apologize sincerely and offer a gesture of goodwill, such as a complimentary meal or discount on their next visit, to make amends for the inconvenience caused. 3. Address the root cause: Investigate the issues that led to the poor service, whether it be understaffing, training, or communication problems, and take steps to address them."
3314," A customer left us a 2-star review: 'this review is just for the service. n ni really wanted to like this place. ok, we arrive early for dinner. they proceed to sit everyone who enters in the same section. so you have a restaurant 1 2 full and everyone is right next to each other. servers are scarce. this place really needs to hire more help. during our time there, we could hear the management talking down to a server near the kitchen. food was good, but when we were ready to leave not a server around to take our money. we finally got up, walked up to the cash register only to have some woman who clearly didn't know what she was doing charge someone else's order on my debit card and then proceed to say sorry . took my bank 6 days to credit me back her mistake. n nnext visit i'll only order takeout and pay with cash.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this review is just for the service. n ni really wanted to like this place. ok, we arrive early for dinner. they proceed to sit everyone who enters in the same section. so you have a restaurant 1 2 full and everyone is right next to each other. servers are scarce. this place really needs to hire more help. during our time there, we could hear the management talking down to a server near the kitchen. food was good, but when we were ready to leave not a server around to take our money. we finally got up, walked up to the cash register only to have some woman who clearly didn't know what she was doing charge someone else's order on my debit card and then proceed to say sorry . took my bank 6 days to credit me back her mistake. n nnext visit i'll only order takeout and pay with cash.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we should focus on the following areas: 1. Seating: Ensure that tables are spaced appropriately to provide a comfortable dining experience for all customers. 2. Staffing: Hire enough staff to maintain a good service level, especially during peak hours. This will help to ensure that servers are readily available to attend to customers' needs. 3. Communication and Professionalism: Address any issues related to management-staff communication in a private and respectful manner. This will help to maintain a positive work environment and improve the overall customer experience. 4. Payment Process: Improve the payment process to prevent errors and delays."
5937," A customer left us a 1-star review: 'definitely not even a 1 star rating but i have to put 1. spirit airlines suck!!! got in exactly 45 mins before and the girl had the nerve to tell me planes already boarding. which i know is bullshit. 45 mins is late check in time. worse service overall. never flying with y'all again.' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'definitely not even a 1 star rating but i have to put 1. spirit airlines suck!!! got in exactly 45 mins before and the girl had the nerve to tell me planes already boarding. which i know is bullshit. 45 mins is late check in time. worse service overall. never flying with y'all again.' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience with Spirit Airlines, we could consider the following steps: 1. Improve communication: Ensure gate agents are more mindful of the boarding process and communicate more effectively with passengers about boarding times, especially when there are delays. 2. Enhance customer service: Train staff to be more empathetic and understanding, especially when dealing with late arrivals. Acknowledge the inconvenience caused and offer solutions to help mitigate the issue. 3. Review boarding policies: Examine the current boarding policies to ensure they are fair and reasonable, taking into account factors such as flight delays and late arrivals."
3173," A customer left us a 2-star review: 'i have to say that today marked the 2nd time i was disappointed with this place after having fallen for it with the first bite. n n1 i have noted that they are inconsistent with their burger cooking my first one was cooked perfectly a slight pink the next ones were either overcooked or way overcooked and tasted like cardboard. n2 their servers do not do a good quality check with food coming out of the kitchen and this is the 2nd time i've observed this see first review our burgers, which both should have come with more toppings on them both did not have said toppings and the server didn't note this until i had to tell her.. which she then brought to us in the most meager quantities. in the end, we both paid 9ea for a cardboard patty with meager ingredients and left feeling stiffed. n ni can forgive oversights or rare one offs, but when the food is not consistently cooked and ingredients are missing repeatedly, it tells me this place needs to work out the kinks before i want to give them my hard earned cash again. n ni appreciate that the manger came out and offered to comp my burger but not my friend's, even though she got stuck w the same 'lump of coal burger patty' and missing ingredients as i did and did so.. but i'm afraid i have given this place enough shots to know that i get more consistency at some other similarly priced burger places in chandler.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i have to say that today marked the 2nd time i was disappointed with this place after having fallen for it with the first bite. n n1 i have noted that they are inconsistent with their burger cooking my first one was cooked perfectly a slight pink the next ones were either overcooked or way overcooked and tasted like cardboard. n2 their servers do not do a good quality check with food coming out of the kitchen and this is the 2nd time i've observed this see first review our burgers, which both should have come with more toppings on them both did not have said toppings and the server didn't note this until i had to tell her.. which she then brought to us in the most meager quantities. in the end, we both paid 9ea for a cardboard patty with meager ingredients and left feeling stiffed. n ni can forgive oversights or rare one offs, but when the food is not consistently cooked and ingredients are missing repeatedly, it tells me this place needs to work out the kinks before i want to give them my hard earned cash again. n ni appreciate that the manger came out and offered to comp my burger but not my friend's, even though she got stuck w the same 'lump of coal burger patty' and missing ingredients as i did and did so.. but i'm afraid i have given this place enough shots to know that i get more consistency at some other similarly priced burger places in chandler.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Consistency in food preparation: Ensure that all burgers are cooked to the same standard, with a slight pink center to maintain flavor and texture. 2. Quality check of food: Implement a system to ensure that food coming out of the kitchen meets the required quality standards, including proper toppings and presentation. 3. Communication with customers: Improve communication with customers about their orders, including ensuring that servers double-check orders for correct toppings and quantities."
5493," A customer left us a 1-star review: 'if u like real sushi fresh sashimi than this place is not for you. my nigiri and sashimi were not fresh and extremely questionable quite frankly scary. they could not get my order correct either. i wouldnt feed what they served me to my dog. serious fail.' The customer feels disapproval, neutral, fear. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'if u like real sushi fresh sashimi than this place is not for you. my nigiri and sashimi were not fresh and extremely questionable quite frankly scary. they could not get my order correct either. i wouldnt feed what they served me to my dog. serious fail.' The customer feels disapproval, neutral, fear. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience at our establishment, we can take the following steps: 1. Freshness of Sushi: Ensure that all sushi, particularly nigiri and sashimi, are of the highest quality and freshness. This may involve sourcing better fish, improving storage methods, or working more closely with our suppliers. 2. Order Accuracy: Improve our order taking and communication processes to ensure that orders are correctly prepared and delivered to the customer. This could involve additional training for staff, clearer communication systems, or double-checking orders before they leave the kitchen."
164," A customer left us a 2-star review: 'went to this place for lunch with family today. wasn't impressed and after going to the one on 83rd and bell which was a much better experience. arrived and was seated by host. drinks brought out quickly, ordered the mussels in rusted garlic sauce, cesar salad, rigatoni alla diavolo, my wife ordered the mussels in alfredo sauce. i ordered a childs pizza for my son. had to ask for bread which is usually not requested in italian restaurants. server mary brought bread when requested but with no butter, brought salad and never offered parmesan cheese. food came out and compared to the 83rd ave location it was bland and my son's pizza looked like they had someone training for the first day. the thing wasn't even round. nonetheless i will be returning to that location. the place was stuffy too.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'went to this place for lunch with family today. wasn't impressed and after going to the one on 83rd and bell which was a much better experience. arrived and was seated by host. drinks brought out quickly, ordered the mussels in rusted garlic sauce, cesar salad, rigatoni alla diavolo, my wife ordered the mussels in alfredo sauce. i ordered a childs pizza for my son. had to ask for bread which is usually not requested in italian restaurants. server mary brought bread when requested but with no butter, brought salad and never offered parmesan cheese. food came out and compared to the 83rd ave location it was bland and my son's pizza looked like they had someone training for the first day. the thing wasn't even round. nonetheless i will be returning to that location. the place was stuffy too.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Consistency: Ensure that the quality of food and service is consistent across all locations. 2. Training: Improve the training of staff, particularly new hires, to ensure they are well-versed in the menu, service standards, and presentation of dishes. 3. Attention to Detail: Pay attention to small details such as offering parmesan cheese with salads, providing bread with butter, and ensuring dishes are presented attractively, especially children's meals. 4. Ambiance: Address the issue of the restaurant being stuffy. This could involve improving ventilation or air conditioning."
7394," A customer left us a 3-star review: 'i have been shopping savers for years. i always bring my mom and sister to savers when they come visit from out of state. we have been known to spend 3 4 hours since we have to go down each aisle. i love books especially children's books. the selection is awesome. i was having a olivia the pig birthday party for my daughter and we found 10 softcovered olivia books for .69 cents each with buy 4 and get one free. so, i had some party favors the kids would really enjoy. you never know what you are going to find. i have gotten some really nice name brand clothes for my daughter. also, there is a really great selection of purses too. i like how everything is organized and color coded where you can get some extra savings depending on the color. also, 20 off on wednesday for senior citizens too. it is worth checking out.' The customer feels love, admiration, joy. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 3-star review: 'i have been shopping savers for years. i always bring my mom and sister to savers when they come visit from out of state. we have been known to spend 3 4 hours since we have to go down each aisle. i love books especially children's books. the selection is awesome. i was having a olivia the pig birthday party for my daughter and we found 10 softcovered olivia books for .69 cents each with buy 4 and get one free. so, i had some party favors the kids would really enjoy. you never know what you are going to find. i have gotten some really nice name brand clothes for my daughter. also, there is a really great selection of purses too. i like how everything is organized and color coded where you can get some extra savings depending on the color. also, 20 off on wednesday for senior citizens too. it is worth checking out.' The customer feels love, admiration, joy. Concisely, how can we best improve our services for this customer's experience? To enhance the customer's experience, consider the following improvements: 1. Maintain a diverse and high-quality selection of children's books, especially Olivia the Pig books, to cater to the customer's preferences. 2. Continue organizing and color-coding merchandise to facilitate easy navigation and help customers find bargains. 3. Offer more frequent promotions on children's books, party supplies, and name-brand clothes for kids, as these seem to be the customer's primary interests. 4. Consider extending the senior citizen discount to other days of the week, as it seems to be a significant draw for the customer."
5660," A customer left us a 1-star review: 'i was shocked at the price of this buffet. vegas has gone sky high from the good old days. the buffet was terrible and my oatmeal was cold by the time i got through the line. will never go again.' The customer feels fear, surprise, disappointment. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 1-star review: 'i was shocked at the price of this buffet. vegas has gone sky high from the good old days. the buffet was terrible and my oatmeal was cold by the time i got through the line. will never go again.' The customer feels fear, surprise, disappointment. Concisely, how can we best improve our services for this customer's experience? 1. Address the pricing concern: Investigate if the pricing is competitive with other buffets in the area and adjust if necessary. Offer a special promotion or discount for the customer's next visit to show goodwill. 2. Improve buffet quality: Enhance the variety, freshness, and presentation of food items to meet customer expectations. 3. Optimize service speed: Streamline the buffet line process to reduce wait times and ensure hot food is served promptly. 4. Train staff on customer service: Teach employees to be attentive, friendly, and responsive to customer needs, especially when handling complaints or issues."
3051," A customer left us a 2-star review: 'we would of never known of this place if it weren't for veebow. that app on my smart phone map'd it out from where i was, it had a buy one burger get second off, sounded like a deal so we went....... n npros the food was good. n ncons we went first thing when it opened, and our food took forever over 40 mins for a couple of burgers. waitress hardly came by our table, understanable since it was the lunch rush. there was no lunch rush. n nverdict i would have to try it again, hopefully they have another coupon on that veebow site next month. can't judge a restaurant off one bad waitress. next time maybe dinner.' The customer feels admiration, optimism, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'we would of never known of this place if it weren't for veebow. that app on my smart phone map'd it out from where i was, it had a buy one burger get second off, sounded like a deal so we went....... n npros the food was good. n ncons we went first thing when it opened, and our food took forever over 40 mins for a couple of burgers. waitress hardly came by our table, understanable since it was the lunch rush. there was no lunch rush. n nverdict i would have to try it again, hopefully they have another coupon on that veebow site next month. can't judge a restaurant off one bad waitress. next time maybe dinner.' The customer feels admiration, optimism, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, consider the following steps: 1. Improve service during off-peak hours: Since the customer mentioned that their food took a long time to arrive during the lunch rush, it might be beneficial to focus on improving service during off-peak hours. This could include training staff to handle slower periods more efficiently. 2. Communicate wait times: To address the issue of long wait times, consider implementing a system to communicate wait times to customers. This could be done through signage, verbal communication, or even a digital display. 3. Increase staff visibility: The customer mentioned that the waitress hardly came by their table."
234," A customer left us a 2-star review: 'i know guinness is the irish staple but i assume they drink other beers too. the selection here is horrible. the service was friendly and the place seems to always have a crowd but i just cannot figure out why.' The customer feels annoyance, disgust, confusion. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'i know guinness is the irish staple but i assume they drink other beers too. the selection here is horrible. the service was friendly and the place seems to always have a crowd but i just cannot figure out why.' The customer feels annoyance, disgust, confusion. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we could consider the following steps: 1. Expand the beer selection: Offer a wider variety of beers, including non-Irish options, to cater to diverse tastes. 2. Provide information about the beer selection: Inform customers about the types of beers available, their origins, and unique characteristics to help them make informed choices. 3. Train staff on beer knowledge: Ensure that staff are well-versed in the beer selection, so they can provide recommendations and answer questions effectively. 4. Address customer feedback: Acknowledge the customer's feedback and express appreciation for their input."
276," A customer left us a 2-star review: 'the pizza was dry and bland! ni went to the restaurant based on the good reviews. i ordered a slice of the buffalo chicken pizza, based on a recommendation from the girl at the counter. unfortunatly, i was very disappointed by the pizza. it was a thin style new york pizza with a proper crispy bottom that could hold up to lifting the slice off the plate, so it deserved that level of appreciation. however, the chicken was blantenly overcooked, and the entire slice was bland. i don't know how that is possible with a spicy element like buffalo sauce. all in all, there are much better pizza restaurant all throughout the city.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'the pizza was dry and bland! ni went to the restaurant based on the good reviews. i ordered a slice of the buffalo chicken pizza, based on a recommendation from the girl at the counter. unfortunatly, i was very disappointed by the pizza. it was a thin style new york pizza with a proper crispy bottom that could hold up to lifting the slice off the plate, so it deserved that level of appreciation. however, the chicken was blantenly overcooked, and the entire slice was bland. i don't know how that is possible with a spicy element like buffalo sauce. all in all, there are much better pizza restaurant all throughout the city.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's disappointment with the pizza. Express empathy and apologize for the less-than-satisfactory experience. 2. Offer a solution: Offer a complimentary meal or discount on their next visit to make up for the poor experience. This shows that we value their feedback and are committed to providing better service. 3. Address the specific issue: Investigate the cause of the overcooked chicken and bland flavor."
3119," A customer left us a 2-star review: 'over the last year or so, i've noticed a big change in the culture of the pet hotel. things have changed for the worse. n nwe've been taking the dogs here for years. the dogs always seem to enjoy the daycamp. when we board them however, things always seem to end on a bad note. this time one of the dogs got sick and had to go to the vet. i approved the quote they gave me over the phone, but when i came to pick them up, the amount was 30 higher. when i asked for an explanation and a discount, the staff on duty was no help. according to them, there was no manager on duty at the time, so i was stuck with the amount owed. n ni am really unhappy with pet smart and the pet hotel. the chances of my dogs returning is very low.' The customer feels disappointment, sadness, neutral. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'over the last year or so, i've noticed a big change in the culture of the pet hotel. things have changed for the worse. n nwe've been taking the dogs here for years. the dogs always seem to enjoy the daycamp. when we board them however, things always seem to end on a bad note. this time one of the dogs got sick and had to go to the vet. i approved the quote they gave me over the phone, but when i came to pick them up, the amount was 30 higher. when i asked for an explanation and a discount, the staff on duty was no help. according to them, there was no manager on duty at the time, so i was stuck with the amount owed. n ni am really unhappy with pet smart and the pet hotel. the chances of my dogs returning is very low.' The customer feels disappointment, sadness, neutral. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can take the following steps: 1. Address the concern about the unexpected increase in the vet bill: - Apologize for the inconvenience and confusion caused by the discrepancy in the bill. - Investigate the issue to determine the cause of the discrepancy and ensure it doesn't happen again. - Offer a goodwill gesture, such as a partial refund or discount, to make amends for the inconvenience. 2. Improve communication with customers during boarding: - Ensure that a manager or designated staff member is always available to address customer concerns and questions."
358," A customer left us a 2-star review: 'this has been bookmarked for a while because i am on a hot search for the best pho in phoenix. i was finally on the chandler side of life over the weekend, so i excitedly stopped into saigon pho to get a take out order of veggie pho. n nthe place was packed when i arrived, which i took as a great sign. i literally had to carefully pick my way through the packed tables to get to the back of the restaurant to place an order. n ni was never greeted or acknowledged, but stood there awkwardly for a few minutes until i finally stopped someone and asked if i could place an order to go. i ordered vegetable pho and waited. n ni waited by the scary lobster tank in the back that i am positive chef ramsay would find appalling. i know it made me queasy quite a few times. n ni was not given any utensils with my to go order, so again i had to wait another awkward few minutes to finally flag someone down to get chopsticks seriously, who can eat pho without chopsticks, am i right? n nwhen i arrived home with my long awaited taste of pho...i was disappointed. it was 80 broth, 10 noodles, 5 vegetables literally 4 pieces of broccoli and two slices of carrot and 5 sprouts, onions,basil. i was still hungry after i finished all five bites of my meal and had to scrounge around my house to find something else to eat. n nwill not be back, but glad i can say i tried another place...the search for the best pho in the valley is still on!' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience? ","A customer left us a 2-star review: 'this has been bookmarked for a while because i am on a hot search for the best pho in phoenix. i was finally on the chandler side of life over the weekend, so i excitedly stopped into saigon pho to get a take out order of veggie pho. n nthe place was packed when i arrived, which i took as a great sign. i literally had to carefully pick my way through the packed tables to get to the back of the restaurant to place an order. n ni was never greeted or acknowledged, but stood there awkwardly for a few minutes until i finally stopped someone and asked if i could place an order to go. i ordered vegetable pho and waited. n ni waited by the scary lobster tank in the back that i am positive chef ramsay would find appalling. i know it made me queasy quite a few times. n ni was not given any utensils with my to go order, so again i had to wait another awkward few minutes to finally flag someone down to get chopsticks seriously, who can eat pho without chopsticks, am i right? n nwhen i arrived home with my long awaited taste of pho...i was disappointed. it was 80 broth, 10 noodles, 5 vegetables literally 4 pieces of broccoli and two slices of carrot and 5 sprouts, onions,basil. i was still hungry after i finished all five bites of my meal and had to scrounge around my house to find something else to eat. n nwill not be back, but glad i can say i tried another place...the search for the best pho in the valley is still on!' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience? To improve the customer's experience, we can focus on the following areas: 1. Greet and acknowledge customers promptly upon arrival. 2. Provide clear communication about the ordering process, especially for takeout orders. 3. Ensure that orders are complete and adequately portioned, especially for vegetarian options. 4. Maintain a clean and safe environment, particularly around food preparation areas. 5. Provide necessary utensils with takeout orders. 6. Consider offering additional vegetable options in vegetarian dishes to ensure customers feel satisfied. 7. Train staff to handle customer inquiries and orders professionally and courteously."