text,Airline,name,"retweet_count",sentiment,"tweet_location" """LOL you guys are so on it"" - me. had this been 4 months ago...“: Our fleet's on fleek. http://t.co/LYcARlTFHl”",jetblue,SeanUppercut,0,,"Detroit. MI" " Real RT : Our fleet's on fleek. http://t.co/ERzht75kqZ",jetblue,UAKShine,0,,Bushmansted " nothelpful MT : Our call volume is extremely high today. Our apologies. Please continue contacting Reservations for assistance.",americanair,sarrraright,0,,"Cathedral Heights" "<:3 <:3 RT ! Sorry to hear about the WiFi connection. Dani. Please DM us your conf so we can help you. Thanks!",southwestair,danihampton,0,, "*On the brink of bankruptcy. “: Our fleet's on fleek. http://t.co/01ldxn3QqQ”",jetblue,MelechT,4,,DMV ". condescension must be a quality your co rewards. Your tone reeks of it",southwestair,81FSUnole,0,,"Chapel Hill. NC" ". It's been Cancelled Flighted. Your SM response is slow.",usairways,LucyALloyd,0,,"Downers Grove" ". 5 hours. 3 gates. and 3 planes Late Flightr still not an update. explanation. or apology to be had. WorstAirlineEver UnitedAirlines",united,gtotheoff,1,, ". sad that you don't think it is important to resolve your client facing team that behaves disgraceful",united,LJ3000,0,, ". you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. ColtsMissingBags",united,ColtSTaylor,0,,"All Over The World" "..... Can you not? “: Our fleet's on fleek. http://t.co/udPq0flIQo”",jetblue,HalcyonFatou,0,,FL "............. RT : Our fleet's on fleek. http://t.co/X7iLzqdwe2",jetblue,NaijaMane,0,,"Flexin in Zamunda" " (2/3) ...I sat on the runway for 4 MORE HRS b4 takeoff (10 hrs Late Flight. 4:30 AM). Pilot plainly stated it was a comp/mech issue.",americanair,chasefoster,0,,"Nashville/Space" " Would be great to get some help too! I've been trying since last night to get through.",americanair,RMauldin,0,,Texas " Would be nice if you could actually talk to the reserv. team...it just hangs up on you and has been since last night.",americanair,RMauldin,1,,Texas " it's really the small things--the details--that make an excellent experience or a really irritating one.",americanair,"_JamesGlenn",0,,KFAR " Add insult to injury you guys ""misplaced"" my bag. ",usairways,monumentsinking,0,, " Advised GAs and pilot of my flight. Too bad no one took action.",americanair,garytx,0,,"Austin. Texas area" " Alright prove it: (1/3) 3 days ago. I sat on a plane at JFK for 3 hrs. deplaned for 3 more. and when I re-boarded...",americanair,chasefoster,0,,"Nashville/Space" " Also. not the reservations team's fault. Bad top-down decision. I feel bad for the reservations AND social media teams.",americanair,DanielLassman,0,,"Ocean Ridge. FL" " Flight 654 Delayed / Flight 409 You sold my seat / flight 0671 strand me in PHX for three hours. Thanks for the memories 😡😤😖😲😩",americanair,monumentsinking,0,,"PDX JFK SFO BDL" " Hopefully it's all fixed. They've got a new aircraft for us- just waiting to board.",americanair,jaxyeary,0,,"Washington. DC via Wisconsin" " I can't even get on the phone with your reservations team. The system automatically disconnects us.",americanair,DanielLassman,0,,"Ocean Ridge. FL" " No. I watched these bags be abandoned at depart gate. Watched for >:40 mins until owner returned. 20+ mins after I reported",americanair,garytx,3,,"Austin. Texas area" " ReFlight Booking Problems for the following day is unacceptable. DMing you that and our phone number.",americanair,mattlurrie,0,,"New York City" " can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem.",americanair,skgiffard,0,,"Boston. MA" " cover a rental car or refund our ticket? - I'll gladly drive 10 hrs home than be stuck here till Tues!",americanair,"tj_carlson",0,,"Brookings. SD" " how about connecting me with a customer service rep? I'd rather speak to a person than a computer. Thanks!",americanair,alexbuffer,0,,"district of columbia" " just disappointed with the Flight Booking Problems process and add’l fees to sit together on a more crowded flight. Not impressed so far :-/.",americanair,trentgillaspie,0,,"Austin. but often Denver" " nice 2 know. I paid 4 a seat. Then you sold my seat. now I bought a 3rd seat. It's a good scam. but a scam all the same.",americanair,rcshore,0,,"Washington. DC" ": the best the agent could do is put me on a flight arriving tomorrow afternoon. with a six hour layover.",americanair,realfrecks,0,,"New York. NY" " 4 min response time. I'm impressed! I'm in. It's official. :-) trueblue JetBlue gets social.",jetblue,"Paul_Conn",0,,"New York" " 😂😂😂😂😂OMG. Bored & read through this convo.. Seems like JetBlue is on point.",jetblue,HisBoots,0,,"Live Free or Die" " Ah grasshopper. your twitterz kung fu no good. Hire geeks. http://t.co/8MWItRi9kF",jetblue,noplasticshower,0,,"planet earth" " Delete this tweet.",jetblue,TaocHoddock,0,,Denmark " Navigating through 2 rebooks due to flu & ice to visit my Mother. Your CS reps have been so very helpful. patient and friendly.",jetblue,sharkb8t,0,,"Washington. DC 20003" " That's what I planned on but Boston traffic due to recent weather was insane! If I had been expedited I would have made it.",jetblue,"Amanda_Healy",0,,"Boston. MA" " Wish you would make Austin. TX a hub. Missing you as my “only” airline for all my biz travel since I moved from BOS. :(",jetblue,cflanagan,1,,"ÜT: 48.837756.2.320214" " handled 's question like social media pros. Good practice for when our transportation systems are all run by friendly AIs!",jetblue,DJSundog,0,,"Pescadero. CA" " i'm sorry. Boarding chaos is underway. Please query again post scrum.",jetblue,noplasticshower,0,,"planet earth" " ooookay that's silly of you. guess we're ""watching"" the oscars purely on Twitter reactions tonight. oscars",jetblue,joshmirm,0,,Brooklyn " process begins 6:48",jetblue,noplasticshower,0,,"planet earth" " thanks for making an effort. Credit where credit is due: flight 795 delayed 5 hours instead of 8 hours. fwiw loweredexpectations",jetblue,badcookieadvice,0,, " this is enough for me to stop flying JetBlue.",jetblue,rynblck,0,,"New York City" " thx for confirming! Again. yr team is awesome. Thanks for the prompt & helpful response! Cheers to less snow in everyone's future",jetblue,unverkate,0,,PHL " yes and not boarding at 6:44. Good luck with that. Push wheels up to reality. Dare you.",jetblue,noplasticshower,0,,"planet earth" " yes. Filed a claim and they issued $30 credit as a courtesy. The whole thing seems exceptionally uncourteous to me.",jetblue,andrewdobos,0,,"Boston MA USA" " I finally hung up after 2 hours and was not able to get the flight I needed. stuckintampa 😞",southwestair,cleordz,0,,"Washington. DC/Austin. Texas" " 3 days & still not home. Not even off the ground. 3. Days. PastMyPatienceExpirationDate",southwestair,LauraGina,0,,"Beaufort. South Carolina" " I appreciate that. and not to be rude. but it doesn't solve much. You should AT LEAST cover the cost of stolen goods.",southwestair,"TStorm_Warning",0,,"Austin. TX" " I will if you can see about moving up my Brother in laws graduation to the 6th. Thanks.",southwestair,jscherms,0,, " Thx for the follow up. Just sent DM",southwestair,bashomosko,0,,"boulder. co" " Well. we all need something to aim for.",southwestair,cjkoluch,0,,"Baltimore. MD" " Yes. total of 4 hours on hold. With all the Cancelled Flightlations. one would think there would be more staff. Decided to cx and drive",southwestair,RyanDuncanPT,0,,"St. Louis. MO" " glad you appreciate it. it’ll be the last dollar you ever get from me thanks to your wretched customer service",southwestair,zarrylarou,0,,NY " received an error online and have been on hold for over 1.5 hours. Completely unacceptable.",southwestair,jmwait,0,, " she needs a wheelchair at the gate for sure. What options does she have?",southwestair,brittanylinnes,0,,"New York. NY" " thx for the note. Flight was Cancelled Flightled and today is all booked so had to go with another carrier. :(",southwestair,bashomosko,0,,"boulder. co" " you've got a mess here at DTW but your staff is doing great.",southwestair,andicrawford,0,,Michigan " 2nd time this occurred in 3 weeks. I'm not patient. I have no choice. Antitrust issue",usairways,kvetcher,0,,"Major metro area. USA" " Can't book a flight online or over the phone. Your customer service is usually great -- anything you can do to help?",usairways,jhughes1025,0,,"Washington DC" " Have you just given up?",usairways,mitchsunderland,0,,"Florida Raised. NYC Based" " I did but the more eyes I have looking for Pandu the better chance I have of bringing him home.",usairways,RyanDrinks42,2,,"Just outside of Thunder Dome" " I guess from now on I should take my chances & keep the $50 for the courtesy free because it seems cabin is always full.",usairways,ochsfamily,0,,Midwest " I rebooked myself - but Cancelled Flighting flight because crew expired after boarding is unacceptable. You started delaying at 1:30pm.",usairways,joyousb,0,, " It was this saturday during all the snow in the DC area. Excited the flight was not Cancelled Flightled but sad he went missing.",usairways,RyanDrinks42,2,,"Just outside of Thunder Dome" " You'll be receiving a long & detailed complaint letter soon. Long story short: never flying USAir again.",usairways,KarileeD,0,,"New Hampshire" " and then you said I could move my Thursday flight for free if I CALL A NUMBER. And then you HANG UP ON ME.",usairways,mitchsunderland,1,,"Florida Raised. NYC Based" " thanks!",usairways,AndrwM,0,,"Greenville. SC" " trying to get a partner PNR. and have spent more than 1 hour on hold. I know its snowing somewhere. but this is awful",usairways,bta7,0,,"Wauwatosa. WI" " we have no choice but to pay another $50 to go to the airport in the hopes that we will be treated better by a rep.",usairways,MarkKersten,0,,"London. UK" " we r rebooked. got conflicting info abt baggage. Y no extra plane batteries on hand? Y no comped admirals club for 9 hr wait?",usairways,ElaineLibrarian,0,,"Albany. NY" " worst experience of all time. Will never. ever. ever travel with you again. EVER",usairways,TMadCLE,0,,"Cleveland. OH" " I don't understand why you need a DM to give me an answer on if you have a damaged luggage policy.",virginamerica,khartline,0,,"Las Vegas" " I heard he has a virgin mobile hotspot :)",virginamerica,EnonThaPhenom,0,,"Oakland. Ca" " If only you guys were starting those flights at the end of the month! Guess I’m still road tripping on Feb 27…",virginamerica,nschneble,0,, " They were very understanding and helped me out. Thx! Comps",virginamerica,JayRockerz,0,,"39.149054. -77.273589" " does that mean you don't have a policy for destroyed luggage?",virginamerica,khartline,0,,"Las Vegas" " not only was it great. but you return my calls the day after. Couldn't ask for more. myVXexperience",virginamerica,BrandonS002,0,,"New York City" " Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. ",united,grgortiz,0,,"Salt Lake City. UT" " For those playing along at home: http://t.co/2b4bDTldX2",united,davedittrich,0,, " I appreciate you looking. Can you compensate me on anything for my troubles? Still haven't taken off for a 10:30 am flight",united,ssapol5722,0,,"New Jersey" " I think not. I'm not flying you again. if I can help it.",united,tunkuv,0,,"New York" " I took a screenshot and emailed it to myself. Let's DM and figure this out.",united,iamlaurencard,0,,"Aliso Viejo. CA" " I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help. you might find my baggage you lost & return it.",united,MaxAbrahms,0,,"Boston. MA" " It's worth saying that. if you litter in Singapore. you get caned. ""But there are rules"" says ",united,bretlonder,0,,"San Diego. CA" " Let us know when you find everyone's luggage. Thanks. UnitedAirlines",united,getpatrick,1,,"Montreal. Quebec CA" " Nope - had to rebook through Houston so I could get to Amarillo before 11pm. Stuck in SFO for four hours.",united,josephpwilson,0,,"San Francisco. CA" " Not what's been shared by the pilot with passengers!",united,SAlhir,0,, " Our newest delay. right now http://t.co/96fTLZWtvO",united,"moss_jas",0,, " Really? Was bumped down from Gold status. asked to pay $$ to keep it. and get fewer miles... How is that worth it?",united,davedittrich,0,, " Thanks. Hopefully this is easily resolved.",united,zachkpearson,0,,"Portland. Oregon" " This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching!",united,jayasherguy,1,, " Will breaking them in somehow make them longer so that they don't cut off the circulation in my legs? unfriendlyskies",united,harris,0,,NYC " You may ""dislike delays"" but I paid you .We had an agreement that I paid you and you got me to my destination at a certain time.",united,crog,0,, " Your airline is again rated the WORST in America so you've got your work cut out for you. It's bc you treat customers like garbage.",united,MaxAbrahms,3,,"Boston. MA" " all other ANA ticket holders get to use the lounge. too. But not us. Because United booked us. grumpykim",united,reccewife,0,,"Kingston. Canada" " being delayed 3 hours for a one hour flight is more than frustrating. I'm also unable to get a decent meal at this hour.Never again",united,AnnabelleBlume,0,,"Los Angeles. CA" " board customers onto a plane with no pilot? The only thing that expedited was my time in line to book a new flight. Come on now.",united,SeanLansing,0,,"Arlington. VA" " call my work and tell them it's your fault I'm Late Flight",united,wackydunks,0,,"grand rapids. michigan" " in the future when delay causes 15 hour wait (slept night in airport) ensuring seating choice for replacement flight would be good.",united,reccewife,0,,"Kingston. Canada" " it will be because I'm moving to because of talk. no service",americanair,growingpangs,0,,"Chicago. IL" " just curious why you'd board a flight without a pilot. Seems crucial to the flight process. no?",united,SeanLansing,0,,"Arlington. VA" " nothing apparently. I've flown w/ you 4 times in last 3 weeks and 3 of those experiences (incl today) were clusterfucks.",united,"kat_volk",0,,"Tucson. AZ and Vancouver. BC" " thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG.",united,JeremyHuts,0,,"Boston. MA" " too much info to share via tweet. Please send me your name and contact info. Happy to supply you with images and CS rep names.",united,iamlaurencard,1,,"Aliso Viejo. CA" " we rebooked. But and I had to split up and take different flights because a pilot ran out of hours? Frustrating.",united,SeanHerwaldt,0,,"Kanasa City" " what link? Those are all the email offers u sent me in a year to buy/transfer miles.The last 1 just expired http://t.co/ZZPs5ywVE2",united,NozzeOro,0,,Italy " you should really have that addressed somewhere on the website. find that completely irritating & am unable to take my flight now.",united,RoyHalimMusic,0,,"CT • MINDLESS EP ON SALE! ⬇️" ": Just landed. A day Late Flight with almost no sleep. but here. I feel sorry for the woman I consoled who's mother died during the night.",united,sheldoncharron,0,,"Los Angeles & Vancouver" ".Thnx for the response bot. It seems this 'improvement' could be easily attained. Is your 1st Class service really only worth $50?",united,"brooklyn_dodger",0,,Brooklyn 0,0,"Pride_MMA",,Neutral, "1/2 Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money.",united,harris,0,,NYC "2/2 You don't really care about our comfort. you care about profitability. That's fine. just own up to it. unfriendlyskies",united,harris,0,,NYC "5 hour delay = shortly?“: Brendan. we are so sorry to keep you waiting. We'll have you in the air shortly!^RS”",southwestair,brendanpshannon,0,,"here there many wheres" ":( RT : Our fleet's on fleek. http://t.co/ncguZDgDaQ",jetblue,NellyyMichelle,0,,"Where there is love.." " just so you know who to complain to :-) RT : Reminder: From 2/28. we’ll be tweeting from .",usairways,AdamJEstep,0,,Harrisburg "",americanair,jacquelinewins6,0,, " What is that!? Why even bother catering dog food that no one will eat ? http://t.co/iFESPcBzTm",americanair,Aero0729,0,, " You neglected to mention the $200 fee per ticket. I had a medical reason and still have had to jump thru hoops.",americanair,ronrisman,0,,"New England" " 2 hours to be answered on a call?",americanair,juliezeier,0,, " 2/2 You took cost for both flights out of my bank account. Now I can't get a refund for 2 weeks? I have been a loyal customer.",americanair,MaryHan28,0,, " 800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans.",americanair,LBernieMeyer,0,, " — Y'all will like this one. http://t.co/hF8aJZ4ffl",americanair,bradleywilson09,0,,"Wichita Falls. Texas" " A true AmericanView ...The National Mall http://t.co/N7ExdbcRHg",americanair,klebovitz,0,, " CXL flight. rebooked 2 PAX no problems. Thank you and everyone at AA for helping us all out!",americanair,2lnr,0,,Texas " Dear American. when did 2 hour hold times become the industry standard? Have you heard of additional staffing during weather?",americanair,tomrquicksell,0,,"Tampa. Fl" " Did you guys just give up helping people? Your phone tree just hangs up on me and I have a flight tomorrow. Connection pending",americanair,MindWarpLLC,0,,"El Paso. TX" " I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!!",americanair,JanssenMA,0,, " I was told it would be emailed to me. but I haven't received anything yet. How can I follow-up?",americanair,"_rtuck",0,, " MY FLIGHT 2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. IMPORTANTFLIGHT",americanair,kathtrn,0,, " Mad love http://t.co/4ojrSDWPkK NYC-",americanair,HybridMovementC,0,,"everywhere. all the time." " TPA - ORD!!! AA1679 Another successful journey. thanks for the hospitality!",americanair,WanderLustErin,0,,Chicago " They said it works 80-90% of the time. DFW security entrance C26. Before/after pre-check. whereas I paid for the service.",americanair,VanekSue,0,, " To add. I have to get up to go to work tomorrow am. I don't like having to wait up until 12 or Late Flightr. CS sucks.",americanair,PhotosBySharon,0,,Massachusetts " Yes I do bit you don't follow me so I can't DM you",americanair,ToxicLayge,0,, " You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w/o clothes? Yousuck",americanair,cbratch67,0,, " and I forgot about that lounge!😂",americanair,"The_Playmaker20",0,, " beyond frustrated with no call back from auto hold or whatever you call it. Entered my number at 11:30 CST. still no call 2:26",americanair,ColourBasis,0,,"National. based in Texas" " flight from DFW to LIT tomorrow has been Cancelled Flightled. What do I do next? Pls advise. HELP",americanair,jaxtonypiper,0,,Arkansas " flight to dca I need to change asap help can't get through",americanair,"Bardi_toto",0,,"Hawaii/Dallas/Tucson/LA" " having trouble getting rebooked",americanair,gregnbev,0,,"midlothian. tx" " help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for 3 hours. Need to be booked on next flight out.",americanair,CPalcisco,0,, " hung up on now many times trying to cal 8004337300 crazy",americanair,juliezeier,0,, " is the worst airline to ever travel with!!!! The worst!! They're equivalent to DIRT!!!!!!",americanair,Africanbeauteee,0,, " it's not cool that my flight was Cancelled Flightled after sitting on the plane for over an hour. 👎😡✈️ notahappycustomer leavingtomm",americanair,HeatPrincess305,0,,"MIA || CHI || NYC" " many have missed connections already b/c of delayed flight which will finally board soon",americanair,jddowsett,0,,"PA. NY & HI" " my fly is 1579 if do you have some news",americanair,fverver,0,,"Leon. De los aldamas" " oh no she left the counter and went downstairs. Then she told Elise an agent that joined her not to come over to counter.",americanair,CamaroGuySteve,0,, " please call us back to rebook!!! 7403607771. We need to get back to Columbus!!!!!! Please help",americanair,SentieriMelinda,0,, " so far all I am getting is ""maybe your bag will come today. We don't know."" Website says ""status unknown""- can you help?",americanair,Eleonora7,0,,"New York. NY" " terrible response! How about someone picking up the phone and calling me...It is now 49 Hours with no luggage",americanair,LeslieWolfson,0,,"Miami Beach" " thanks for making the worst fly experience ever. Will never book again with your airline. Train your flight attendants better.",americanair,msolor,0,,"Newark NJ" " thanks hoping that by wed I can get back to DFW",americanair,sfty1intx,0,, " that's what I am hoping for",americanair,sfty1intx,0,, " ugh Dump us in dfw w/no luggage then Cancelled Flight our flight 3 more times. Sat arrival now Tue?",americanair,"tim_sheehy",0,,"Washington DC" " upon entering plane to 2 stewardesses: ""can I have some water?"" ""no we don't do that. please take your seat""",usairways,MeeestarCoke,0,,BK " we are going to the police dept due to the sexual assult that your stewardess allowed to occur and your lack of concern",americanair,weezerandburnie,0,,"Belle MO" " when do you anticipate decisions for Cancelled Flightlations at DFW tomorrow morning? Need to rearrange hotel reservations. etc. ASAP!",americanair,nekMom,0,, " you have now lost my luggage for40 hours holding for4 hrs on phone wtf is this how you treat your loyal passengers? stranded",americanair,LeslieWolfson,0,,"Miami Beach" " your customer service is deplorable. I am disgusted in your company and the ignorant people on the phones for lost baggage.",americanair,pattiylandry,1,, " zoom in on the sauce and potatoes. This stuff is vile. And I mean vile. http://t.co/m2PHoavRxC",americanair,Aero0729,0,, " ""Airport snow removal method 22...""",americanair,sundialtours,0,, " ""Thank you for contacting American. The email address you have written to is an unmonitored account”",americanair,ianbeyer,0,,"Wichita. Kansas" " ""We'll drop off your luggage 24 hours after your flight"" is ridiculous.",americanair,wwkeyboard,0,,"Urbana. IL" " ""bag has not yet been located"". Again. 5th time I've checked it. How can tracking my bag be this hard for your system?",americanair,"MikeThomas_Says",0,,DC " ""overweight"" flight = you sold more tickets than you had seats. We all know that. Let's call it what it is.",americanair,"cd_mcfadden",0,,"Birmingham. AL" " ""sorry you were disappointed"" outoftouchwithreality people have kids and jobs",americanair,"shelia_talia",0,, " 2298. Everyone else was outstanding.",americanair,"Lauren_Nann",0,,"Harrison. New York" " AATeam thanks for working in very rigorous weather conditions for all",americanair,jjqb1,0,, " AmericanAirlines 1 1/2 hr wait for bags. If this is the a taste of the worlds largest airline. heaven help aviation",americanair,TheLoveBite,0,,"Los Angeles. CA" " AmericanAirlines on approach to mex.... http://t.co/se57dmjHiW",americanair,mmalarkey,0,,"Washington. D.C." " AmericanAirlines says most bags left in Miami have been returned following mechanical glitch >:>: http://t.co/Ib8kyjBCJM",americanair,alas3k,0,,"ÜT: 26.72488.-80.13666" " AmericanView",americanair,Vaomatua,0,, " AmericanView Sweet Home Chicago http://t.co/J6icLV8DTs",americanair,jwein7,0,,"Windy City" " americanview New paint scheme looks great! usairways http://t.co/Gt6umHbh43",americanair,ljhillmanphotos,0,,USA " customerservice. Sitting on my fourth plane today with a mechanical problem. No excuses for this. Tough to be loyal.",americanair,louprice13,0,,Chicago " epicfail on connections in Chicago today. extremely disappointed w/ unaccommodating customer service. rethinking loyalty 😐",americanair,jetsetterprob,0,,"Brooklyn to Across the Globe" " flight293 was supposed to depart at 745 and at 815 we still have not boarded.",americanair,agoldenbrown,0,,NYCATL " horriblecustomerservice rudestaff incompetentmanagers",americanair,AlessandroDToro,0,,"Los Angeles" " last flight ever on AA. You botched this weather delay to the point of absurdity. I'd pay more to fly ",americanair,jongann,0,,"iPhone: 38.961334.-77.006119" " oaaret is our flight Cancelled Flightled?",americanair,takingthekids,0,,"New England" " worstcustservice you should have contingency plans for extra workers during bad weather. 4+ hours hold ridiculous",americanair,harshdouble,0,, " $600 Late Flightr. 2 complete itinerary changes. and lost work and time. but yeah ""I"" got it rebooked",americanair,GarrettBogar,0,, " $90 dollar RT ticket to Chicago? Yes. Please!",americanair,MuseAMohamed,0,,"N 44°0' 0'' / W 92°25' 0''" " & if that wasn't enough. your staff have been so rude & ignored passengers.don't think that should be accepted whatever reason",americanair,"Jess_JCW",0,,London " 's computer systems are down. can't leave without a flight plan! Any ETA. American air?",americanair,quadbaconHD,0,,"Jacksonville Beach. Florida" " *does = doesn't",americanair,sherscott,0,,Houston " - 6 months ago best catering out of all domestic airlines. Today. Worst on the planet. And I've flown almost all of them",americanair,Aero0729,0,, " - AA1344 Cancelled Flighted on 2.23 - rebooked on us air 623/544 on 2.24. Has to be a nonstop on 2.24 for us (2)?",americanair,kathyjazztx,0,, " - And had a flight from Chicago to Buffalo about an hour before our flight -- do they not care about safety?",americanair,61jr,0,,"St. Catharines" " - Appreciate your system is busy but when I call. having your automated system hang up on me is not helpful.",americanair,C2Next,1,,"St. Louis. Mo" " - Can you please give me a travel agent support phone number? I cant find it on your website. Thanks.",americanair,BurkhalterTrvl,0,,"Southern Wisconsin" " - Envoy Airlines is a disgrace to the AA family. Nothing but delays and Cancelled Flightlations. week after week.",americanair,nf14jk,0,, " - Hanging up on customers with no chance for a callback is a failure of customer service. 1:30am EST and no one can answer? 2/2",americanair,wast3gate,0,,"41.301208.-81.750618" " - I am Platinum. I am flying USAir and they have stranded me in CLT. Not answering phones. Did not rebook me. Please help?",americanair,PDQuigley,0,,"Washington. D.C." " - I'd be happy to hold on the phone. but your phone system is not allowing that and simply hangs up.",americanair,Rizzilient,0,, " - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help.",americanair,brownsrock,0,,"Bangkok. Thailand" " - Reference number to this request: 1-3001408092",americanair,JTWolf7,0,,"Stamford. CT" " - So does that mean your other flights going into Buffalo from other locations. you don't care about their safety?",americanair,61jr,0,,"St. Catharines" " - We have: they were useless. Baggage service called before 9 to tell us we would have bags by 3. Now. maybe midnight.",americanair,PhotosBySharon,0,,Massachusetts " - Whoooo Hooooo just crossed 25.367!!! At my current pace I should reach 152.202 for the year.",americanair,MHS80,0,, " - answer the phones. Trying to change a reservation and haven't been able to get a human to pick up in two days.",americanair,Rizzilient,0,, " - cluster continues-still on connecting instead of direct..bag charged and seats not together. shafted",americanair,kathyjazztx,0,, " - cruel & unusual to Cancelled Flight flight w/o notice & make someone stay on hold for 30min & listen to the same ad in a loop",americanair,justinvanbogart,0,,"Charleston. SC" " - don't be jealous. I live in Sydney and my T-shirt and jeans don't suit the office for work. I need suits and a warm jacket.",americanair,davejmt,0,,"ÜT: -37.82304.144.961311" " - don't understand why I have zero Flt info- no email- 2 he wait time on ph lines- so much for Advan Mem :(",americanair,dibs65,0,, " - for the past 5.5 hours. call volume is so high that no one can take my call to Cancelled Flight my itinerary? YoureDoingItWrong 1/2",americanair,wast3gate,0,,"41.301208.-81.750618" " - gold elite loyalty customer..can't count on my hometown preferred airline to do right. bummed..",americanair,kathyjazztx,0,, " - how long does it take to get credit to my AA account? Traveled in Jan & only one leg reported. Asked for credit. no response.",americanair,KaiserSnowse,0,, " - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP",americanair,mrespinosa1971,0,,"Great State of Texas" " - thanks. She submitted a damaged bag complaint online...is there anything else we can do? goodcustomerservice",americanair,JTWolf7,0,,"Stamford. CT" " - trying to track down backs for two of my attendees help",americanair,amandajames0610,0,,"Atlanta. GA" " - very upset with my hometown airline. Stuck in Den Flt Cancelled Flightled. Others here with me got new Flt info",americanair,dibs65,0,, " - where are my bags? Baggage claim C25 or C26 (flt 959)?? I can see the plane from here? Why does it take 25 min???",americanair,bpa76,0,, " - yep . they've been good. Now can you make that 1535 flight to mci wait just a tick....😃",americanair,brentblume,0,,Omaha " - you broke my sick wife's luggage handle going from JFK to LAX...she had to drag her bag thru the airport! customerservice",americanair,JTWolf7,0,,"Stamford. CT" " -- This is after you Cancelled Flightled our flight into Buffalo because of ""weather"" and lied to us and said other airlines Cancelled Flightled",americanair,61jr,0,,"St. Catharines" " --(pt 2) and the AA reservations phone number has been less than helpful. telling me to change things online when I can't.",americanair,natalieabila,0,, " . CHECK DM PLEASE!",americanair,ThatsKathalina,0,, " . Death of a dear friend has me heart broken but AmericanAirlines has me heated!",americanair,thelyandre,0,,"Brooklyn. NY" " . I was told my flights 2516 & 2244 was Cancelled Flightled. But I don't seem to have any date/time changes. I've been waiting for a call",americanair,ThatsKathalina,0,, " . sitting on plane for 2.5hrs at gate due to computer sys issue. at what point do you Cancelled Flight a flight?. ridiculous ",americanair,dabatty01,0,, " .. UMM hello?",americanair,ThatsKathalina,0,, " ... Do I have to even say anything? Over 6 hours on hold... No one has ever sucked as much as you. http://t.co/NcrMqIBIWo",americanair,troubledsoul99,0,,"Raleigh. NC" " .....and they waited 5 hours in a stuffy plane until they could get off then 7 more hrs to get their luggage AmericanAirlines",americanair,"Jess_JCW",0,,London " ....I am on attempt 6 and hour 10 of calling and being put on hold. Not feeling confident that I will ever get through...",americanair,Kaywillsmith,0,,"The City of Big Shoulders" " ...2/2 doesn't help me.",americanair,ChellyChelly,0,,"Pittsburgh. PA" " ...have you seen Blue? Go look it up :)",americanair,eec215,0,,"Phila. PA" " ...is this how you want to treat your platinum (and two gold) flyers??",americanair,bfriend10,0,,Chicago " ...why would you sell seats for a 7 hour flight with half of the legroom occupied by an escape raft? http://t.co/DTHEyOFXrB",americanair,Chuckwede65,0,, " 1 ticket agent servicing at least 60 people on line. Waiting for an hour and a half and your phones hang up on people.",americanair,"c_cgottlieb",0,,"Washington. DC" " 1) I was on 1610 today to YYZ. I had a bit of a bag issue that was cleared up beautifully. Thank you to all of the check in",americanair,WilliamMulock,0,, " 1-the lavatory freezes. 2- problem with a nitrogen line 3-a low tire with the inflating equipment malfunctioning AA2444 and...",americanair,"Alexx_B_M",0,, " 11 out of 11 delayed flights. you suck and getting worse",americanair,ezemanalyst,0,, " 1138 got us to LGA safely. Thanks for taking the time to make the plane safe before flying!",americanair,ChipAcker,0,,"Dallas. TX" " 12 calls in the span of two days........none of which available to speak to someone. You are un F-in believable. worst ever",americanair,skadott,0,,"san marcos.ca" " 140 characters aren't enough to describe how inconsiderate your employees are",americanair,alinaxkristin,2,,Miami " 1416 Cancelled Flightled? Can't get out for two days? No explanation?",americanair,MattWalter13,0,, " 1491 DEN ->: DFW. We don't want to be ticketed on a new flight. just refunded for our Cancelled Flighted flight.",americanair,jmgscott,0,,"Dallas. TX" " 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund.",americanair,HollyKinnamon,0,,"Washington. DC" " 1st leg of my flight 2 nyc tomorrow has been Cancelled Flightled. if you make me hold for 2hrs i may miss my only chance back home!",americanair,"_BLeLLeN_",0,, " 2 hours now! No I'm not patient. Why don't you have a call back feature or pay someone to answer the phone. not tweet onhold",americanair,StephRest,0,,"21.791267.-72.189674" " 2 months and still no exec platinum member cards. What gives?",americanair,Baynhambristol,0,,"New York" " 20 HS students from Ithaca NY stuck in Miami flts xld u won't rebook to get kids home use carrier alliance rulesshouldbend",americanair,carlacrooker,0,, " 2284. four hours Late Flightrs and we are finally flying out...too bad I missed my event",americanair,JamiraBurley,0,,"Living my dreams in motion" " 2293 is the Cancelled Flightled one",americanair,rakugojon,0,,"San Francisco" " 235. We made it to Seattle...",americanair,DrDemetre,0,,Brooklyn " 24 hours on the AirPort",americanair,rafalotto,0,,"São Paulo" " 24 hrs & 2 cncld flights Late Flightr I've landed in PHL. Now 30 mins & counting on tarmac waiting for gate. Pls do better than this.",americanair,amyeferrer,0,,"Newark. DE" " 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks. though.",americanair,SarahisJewish,0,,"Los Angeles. CA" " 249 EWR - DFW is now stopping BNA to refuel 4 bad weather? Are YOU just trying to get the plane closer 2 DFW then Cancelled Flight on us?",americanair,AdamWocel,0,,NYC " 250 I'm not sure if I'm rebooked now. In a line at airport trying to work it out. The earlier I can get to SFO the better:(",americanair,rakugojon,0,,"San Francisco" " 2days 2plains 2fails",americanair,ra1der7581,0,,"Albuquerque.New Mexico" " 2hr and 20 min delayed...still waiting...you need to do something to improve... http://t.co/1m36NTPTR8",americanair,titoebc,0,, " 2nd time in 4 days that my flight has been delayed and my gate agent hasn't said anything! Thanks for the memories. NeverAgain",americanair,beejy,0,,"New York. NY" " 3 months of straight travel ahead. Time to find new airline.",americanair,wbarkema,0,, " 30 minutes flight from OKC and then make us wait. 30 minutes cause the gate isn't empty. epicfail poorplanning",americanair,"Diane_Lowery",0,,"Cool suburb N. of Dallas" " 3078 is overweight so you pull 2 dozen passengers off? Why not luggage? Seriously?",americanair,"A_for_AdNauseam",0,, " 3127. Just landed in LIT.",americanair,DigitalEdMom,0,,Wisconsin " 3198 to AEX. Is it still going?",americanair,sigmanu56,0,,"Natchitoches. LA" " 3231DTW to LAG at 4:45. Flight Cancelled Flightled with no notice. Given a voucher to a dirty hotel. with no food vouchers or apology.",americanair,iamdankaufman,0,,"New York. NY" " 3349. was supposed to be in little rock at 10am this morning.",americanair,samoss58,0,, " 3611 was supposed to depart at 5:10pm central. About ready to close the door at 7:34pm central.",americanair,nf14jk,0,, " 3659 from SGF ->: DFW. You might want to clear off the ice for the planes landing. 😳",americanair,"lindsey_kolb",0,,"Missouri State University" " 37 minutes??????",americanair,jkhoey,0,,"New York. NY" " 3days and no call.bag or anyone to pick up my call. Held on ph til 130 am and holding again now. Insane. help",americanair,LeslieWolfson,0,,"Miami Beach" " 4 open kiosks for priority with no line and only 4 open for main check in for ~80-100 ppl",americanair,ImprotaD,0,, " 4 phone calls. 2 hrs of being sent back & forth between two lines in the terminal and it's the skycap that finds a solution",americanair,elisakathleen,0,,"Boston. MA" " 4285. Apparently we’re told. staff on the ground keep promising to come and they don’t.",americanair,mwecker,0,,"Washington. DC" " 4369. about 4 flights all using same gate w/buses to the planes. Awful boarding process. Hour and a half Late Flight",americanair,rduffy487,0,, " 45min wait to get de-iced in Tulsa.Not good service.Looks like everyone will miss connections. not due to weather. Fight is on",americanair,Badbic,0,, " 48 hours and still no bag. Could have flown to Costa Rica and back by now. I had gifts for my family in my bags.",americanair,jsgrodanfields,0,,ATX " 4828 but I just missed it because no one is at the gate to marshall us in so now I have to rent a car & drive 5 hrs. So thanks.",americanair,RBraceySherman,0,,"Ithaca til May 2015" " 4hrs Late Flightr i get a call back. and immediately disconnected",americanair,blogblogblog,0,,"Brevard. NC" " 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to ",americanair,farfalla818,0,,"Plano. Texas" " 6 hours to get backs back after being sat on a plane for 4 hours to have flight Cancelled Flightled with only one small drink",americanair,slippysam,0,,"lydham shropshire uk" " 62 inches !?",americanair,albertiagustin,0,,SCL " 719. Looks like we are about to get going. finally!",americanair,smb510,0,,"Far From Home" " 740pm wheels up to be exact. I'm sending a DM.",americanair,georgetietjen,0,, " 767 seconds from touchdown at Madrid airport in April 2013 AvGeek http://t.co/1yWXRfn0Gr",americanair,gjeaviation,0,,"Worcester. UK" " 77min still on hold to chg award travel sorrynotsorry",americanair,SuzanneNaylor,0,, " 8 hours on the phone yesterday. Really? Still doesn't pick up status on US Air flight.",americanair,roblasvegas,0,,"Las Vegas" " 8:30 departure? Sure. Is there a catering strike at JFK? http://t.co/HPgXYZRW8o",americanair,rcwhalen,0,,"New York City" " 901 Miami to Rio to participate at representing yourstoryhere",americanair,Mcoltro,1,,"Seat 4B" " 953 our fligth Somthing to talk about this?",americanair,icarolinaperin,0,,"Buenos Aires" " : US 728/Feb 21. Unprofessional. unprepared. unsympathetic. lacked communication. and lacked solutions.",usairways,thomashoward88,0,, " =UNAmerican Airlines just lies and poor customer services...",americanair,cumulusmind,0,,Everywhere " Just make sure they remember to load the bags onto the plane. They Cancelled Flight the flight when they forget...",americanair,otisday,0,,Pekin " thx. We have already been on the iberia website. and seat reservation is unavailable. Hopefully we can call them.",americanair,"Active_Aly",0,,"London. England" " how do you expect to do that?",americanair,jenw714,0,,Atl " Tell that piece of shit to get fucked... I'll fly exclusively with you for life...",americanair,OnePoundOne,0,,Chicago " The personal touch you're known for. AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times.",americanair,otisday,0,,Pekin " I really would love to experience first class on that plane.looks stunning!",americanair,Roope00,0,,"WARNING: Explicit language" " 2 weeks ago today i arrived in miami and I still don't have my bag. absolute disgrace!",americanair,julieb2306,0,,"Glasgow / Scotland" " trying to speak with an agent about my flight to London tonight but can't get anyone from AA. Can you help?",americanair,jeffsberry,0,, " Sorry in. like. a general way? Or sorry that incompetence/understaffing is compounding weather issues?",americanair,otisday,0,,Pekin " except you aren't working with her youve done nothing to help",americanair,weezerandburnie,0,,"Belle MO" " I just wish that a team member would pick up the phone at this point. let alone be courteous or helpful 😳",americanair,"Active_Aly",0,,"London. England" " we done it with 1 truck... No biggie 😄",americanair,LordLasenby,0,, " ratchet airway!. ......",americanair,TGDBandit,0,, " You apologise for HIS frustrations & HIS disappointment but NOT your terrible service? BlameShiftOverload",americanair,sarahruthbrady,0,, " Good luck at DFW this evening AA!",americanair,georgetietjen,0,, " I am going to be stuck in Florida for 3 days because wouldn't hold my connecting flight to LGA",americanair,"la_anne",0,,Global " can you help? is in the wrong. stuck in Florida 3days. They need to learn from real airlines.",americanair,"la_anne",0,,Global " I need a vacation from all this ice! http://t.co/45kTsSK18J",americanair,mdf2377,0,,usa " Maybe? Long trip. Late Flight night & queues at baggage claims in two terminals. no good. I thought I paid for it 50$ instead.",americanair,sannimaarit,0,,"Finn between Detroit & Toledo" " ever think about being prepared and bringing in more people? Does anyone have any business sense at AA?",americanair,JanssenMA,0,, " don't bother trying to get anywhere with their customer service team either as take 2+ months and counting to reply",americanair,stevecorb9,0,,Bromyard " good luck I've been waiting a week",americanair,dms0218,0,,Boston " are killing me. Over 3 hours to get NO human to help me.",americanair,cjdjpdx,0,,"Portland. Orygun" " Don't buy it. Woody. They're making it MUCH worse with understaffing. rudeness. and pre-rookie mistakes",americanair,otisday,0,,Pekin " Sean if you look at the AA schedule it sometimes gives you a clue if new'airplanes are used. They are gr8",americanair,georgetietjen,0,, " no. you couldn't care less. That's why their customer service is run by bots",americanair,otisday,0,,Pekin " just so you know. reservations team has a 2+ hr callback time",americanair,reebokpumped,0,,Milwaukee " And how many times. exactly. should we call and leave our number for a call back? Because that hasn't worked.",americanair,MackShultz,0,,Seattle " When did American Airlines start flying to and from Siberia? Wait. this is the USA? Oy!",americanair,steveyuhas,0,,"✡ Los Angeles ✡" " it took them 6 hours to call me back. Then it disconnected twice. 😢 I'll never get back to work",americanair,"Beach_Girl7",0,,"Bentonville Arkansas" " AA1224: 45 mins for Priority bags to arrive. now Late Flight for evening plans! Delta 20 min bag guarantee anyone? :(",americanair,rhowltx,0,, " Do you guys teach poor customer service or is it just part of an american dream?",americanair,ProConPartners,1,,UK " lmao this is so funny",americanair,nashshoodieee,0,,"Glendale. Arizona" " no. profit maximization is your top priority. Nothing else even registers for you dinosaurs",americanair,otisday,0,,Pekin " record l oaaret got email we couldn't get rescheduled on another flight but don't know if flight is Cancelled Flightled",americanair,takingthekids,0,,"New England" " After days. I finally got the automated service to call me back but it hung on me! This is beyond ridicules. help!",americanair,Rizzilient,0,, " I booked tickets using miles and need to change the dates. Have been trying to get to an advantage rep 4 two days",americanair,Rizzilient,0,, " AA doesnt charge any fees to change award tickets as long as the origin. destination & award type remains the same",americanair,saianel,0,,Texas " AA - this is a joke. right? That line isn't even accepting calls right now - they just hang up.",americanair,chuneke,0,,"Nicosia. Cyprus" " Any updates? It shouldn't take hours for assistance. I love ",americanair,tcunningham10,0,,"Central Ohio" " Where's my DM? Where's my voucher? Who's paying my $70 cab and my $50 car back to JFK tomorrow?",americanair,otisday,0,,Pekin " I saw an American 767 in old colours at on Saturday! Was surprised to see!",americanair,747Captain,0,,"127.0.0.1" " what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone!",americanair,JanssenMA,0,, " Do you dislike delays when they're caused by YOUR crew forgetting to load bags & lazy pilot wanting duty day to end?",americanair,otisday,0,,Pekin " I submitted a complaint via that link in Dec. & followed up in Jan. NEVER HEARD BACK! badcustomerservice",americanair,sweetmel,0,,"Dallas. TX" " ""but I take meds that make me severely dehydrated"" {sigh}",usairways,MeeestarCoke,0,,BK " ""ma'am if you have a complaint you should visit our customer service desk"" {sees line ~45 people deep}",usairways,MeeestarCoke,0,,BK " Boo! Wack ass terminal 6 . No food. No lounge. No Bueno!! Never again!!!",usairways,Dumas2TTG,0,, " - I'm pregnant with twins and you're going to abandon me overnight in an airport? No hotel? When it's your fault?",usairways,StephFCampbell,0,,"Kansas City. MO" " I need to Cancelled Flight a flight I booked earlier tonight. Are you able to do it over Twitter?",usairways,kiasuchick,0,,"Los Angeles. CA" " I've tried to be understanding and let you handle the situation but I guess I was wrong about that",usairways,GREATNESSEOA,0,,"McKinney TX" " She's on Manch to Charlotte Fl 4628 Told her she could get on a 4pm flight to West Palm Beach. Nothing earlier?",usairways,RockUrHumanity,0,,"East Coast/New England" " So who do I need to talk to to ensure the statement is sent to my bank so I can get the credit for the charges?",usairways,GREATNESSEOA,0,,"McKinney TX" " Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again. excellent service",usairways,GREATNESSEOA,0,,"McKinney TX" " Yes. obviously! It just stinks that 4pm is the one option when she was supposed to fly at 7AM YESTERDAY.",usairways,RockUrHumanity,0,,"East Coast/New England" " and our meals are also on us. because this company does not care about their customers. Truly disgraceful.",usairways,MeganStephens74,0,,"Philadelphia. PA" " and the way I have been spoken to by DFW and Mia employees is truly disgusting. Save the pain fly with anyone else",usairways,MeganStephens74,0,,"Philadelphia. PA" " cost me a day of vacation ($350 hotel stay). day of dog boarding. and a day of airport parking.",usairways,MeganStephens74,0,,"Philadelphia. PA" " day has come where I was suppose to get my money back from you but my bank hasn't received anything but after",usairways,GREATNESSEOA,0,,"McKinney TX" " how can you have no food on a 4 hour flight 528 from Columbus to Phoenix? Starving and Pissed off. Can't eat Go Go!",usairways,RationalCrusadr,0,,"Chicago. Mumbai" " if this is how your merger is going to go. you fail! Huge probls w/comm on DFW storm. Cxld rtrn flts. NOT COOL!!!",usairways,vysed,0,,"north carolina" " need to be reported to the for their complete disregard for paying customers! DoNotFlyWithThem",usairways,"DWare_Laflare",0,,Miami " outbound flight: 2 hour delay b/c air traffic & 2 gate changes dividend miles member gets no email or text updates",usairways,MeeestarCoke,0,,BK " over an hour on the phone the best you can tell me is it was sent maybe my bank misplaced it...",usairways,GREATNESSEOA,0,,"McKinney TX" " stated before I'm not getting any help there. Tk over 8 hrs yest to spk to a live person then told to chk the site.",usairways,bcruz1028,0,, " use the app you say?? http://t.co/WnY9TzsR8N",usairways,MeeestarCoke,0,,BK " wonderful FC FA on flight 2062 pre dawn! Nice start to the day!",usairways,trappermartin,0,,"Rockville. MD" " you can help by now finding my baggage!! Reply to me ASAP with who I can direct details to.",usairways,Gregm528,0,,NY " surely much better to let us all share the feedback unless you have something to hide?",americanair,youmaythinkso,0,,"Portsmouth UK" " No. At JFK you sort of have to guess things out. It's a small airport. so whatever.",americanair,otisday,0,,Pekin " BQONPA flight 1641 delayed from POS-MIA. missed 2214 MIA- ATL need seat on last flight to ATL.",americanair,gcollingwood,0,,"Atlanta. GA USA" " lol. I was sure I'd wake up to more of a response than this half-thought auto tweet. hope you made it out.",americanair,lanewood,0,,"San Francisco. CA" " what a joke you can mail",americanair,chagaga2013,0,, " Sounds like a date!",americanair,PappasitosTXMEX,0,, " Is this real life. AA? Like. 2015 real life? You should be emailing/calling/DMing people you've inconvenienced.",americanair,otisday,0,,Pekin " I have followed and dm'd you. . . Please respond to my concern too. Really disappointed with customer service.",americanair,"Active_Aly",0,,"London. England" " So you're saying the call center is understaffed?",americanair,otisday,0,,Pekin " we're trying to coordinate an airport hand-off of Nutella! veryimportantproject",americanair,MiddleSeatView,0,,"Washington. D.C." " not a valid response in 2015 for a multinational corp whose profits are measured in billions. Stop understaffing!",americanair,otisday,0,,Pekin " she tried they are not doing anything said they would talk to stewardess about serving drunks drinks how does that help",americanair,weezerandburnie,0,,"Belle MO" " they didn't address the assult or drinks spilled on her the drunk passenger had to have a wheelchair to get off plane",americanair,weezerandburnie,0,,"Belle MO" " thanks!",americanair,gcollingwood,0,,"Atlanta. GA USA" " Are you now flying 763s to Madrid from JFK or is this DFW/ORD? Huge !!",americanair,georgetietjen,0,, " Hello any one out there ? have you forgotten me ? I need a luggage for BA. Your dropping the ball here .",americanair,derekc21,0,,"Innisfail. Alberta" " . I leave Jaipur tomorrow . back to Dehli . Only in Delhi one night . we need to use our abilities to make magic .",americanair,derekc21,0,,"Innisfail. Alberta" " . so what would be a file number that works . needs to be 10 characters . email me derek.austin.ca easier",americanair,derekc21,0,,"Innisfail. Alberta" " . to my surprise BA doesn't have me registered in the system . I was getting hopeful :(. Lets step it up . Okay ?",americanair,derekc21,0,,"Innisfail. Alberta" " Have been trying to get canx flight resched since noon. got 2 call backs but call disconnects as soon as I answer",americanair,KuperMini,0,, " Guys. let it go. http://t.co/vOxcghciJi",americanair,IDontRentPigs,0,,"Denton County. Texas" " That's DFW!? OMG! Yeah cold. everywhere!",americanair,towbinator,0,,"United States of America" " got rebooked through the AA online app.",americanair,KuperMini,0,, " listening to all the flights taking off over my house and kicking myself for Flight Booking Problems an AM flight tomorrow. Iceday?",americanair,celiseev,0,,"Worldwide. based in Dallas. TX" " me too!! LOVE LIVING SO CLOSE SO I ALWAYS HAVE GREAT VIEWS!",americanair,Runts54,0,,"Euless. Texas" " you 2 together are the best part of flying!",americanair,Runts54,0,,"Euless. Texas" " No. I was on hold for 4 1/2 hours. 3 diff agents each w/ different information. frustrating. kept getting txfd...",americanair,dogbuckeye,0,, " Two hour wait for EXPs as I sit on a JFK PHX flight because US computers are down. Any shot at an LAX flight?",americanair,georgetietjen,0,, " If you updated the screens. then people would know the Late Flightst info. good or bad. And that wouldn't work because...",americanair,otisday,0,,Pekin " I'm sure he understands the rules but you guys just have zero customer service. Staff your damn counters!",americanair,pantsasnapkins,0,,"The Specific Ocean" " Don't wait on a bag. Go to Walmart and get what you need for tomorrow morning.",americanair,DavidWLocke,0,,"San Antonio. Texas" " But it says your agents are too busy and to try back Late Flightr???",americanair,MurphyJulie,0,, " ""The wheel was broken when we got it. We swear.""",americanair,ninjamagic17,0,, " why don't you tweet canned. impersonal responses as though this is the only impatient customer you've got",americanair,otisday,0,,Pekin " You will!! Every chance I get! Thanks for keeping me Exec Platinum.",americanair,"gerri_elliott",0,, " how about you stop cutting and pasting apologies and get some additional phone reps to do their jobs",americanair,harshdouble,0,, " see. James. we only have 7 dedicated inbound phone lines because telephones eat into our billions in profits",americanair,otisday,0,,Pekin " How.about more too!!",americanair,georgetietjen,0,, " this happened to me too!!!",americanair,msofka,0,,"Cleveland. OH" " I totally agree. You get the automatic phone attendent that goes NO WHERE and hangs up. Lousy service!",americanair,ipodipoor,0,, " is better than AA.",americanair,MDTwankyTwank,0,,"Greenbow. Alabama" " this is an international airline that experienced record profits last quarter. But they can't staff a call center",americanair,otisday,0,,Pekin " Yeah. I have a lot of questions. number one: how dare you",americanair,CandyandPizza,0,,"New York City" " This looks like JFK - had a great pic of the OneWorld jets lined up on the opposite side Air Berlin. LAN and AA.",americanair,georgetietjen,0,, " except if you call now you'll get the same message. Trust me. I've tried.",americanair,flemmingerin,0,,"San Diego" " . Apology not good enough. 4 planes with mechanical and 9 hours delayed unacceptable.",americanair,louprice13,0,,Chicago " what weather sun is out",americanair,rqualls,0,, " but you are Late Flight again!! Again and again! Where are the crew?",americanair,macario2,0,,"Pocos de Caldas" " ""here for you"" as in. yeah. we'll tweet platitudes at you so you'll think our Twitter bot cares? Or....",americanair,otisday,0,,Pekin " How is this a real life response to a customer service issue? Seriously. Keep trying to call us. Eh. might work.",americanair,otisday,0,,Pekin " despite the inconvenience. the situation was handled quickly and we appreciate it very much!",americanair,"maryella_green",0,,"Sassy southerner in Chicago" " just received it. actually. Thank you!!!!!!!!!",americanair,"maryella_green",0,,"Sassy southerner in Chicago" " next time fly Southwest...",americanair,CYancey74,0,, " Are you out of your mind. AA? What is the point of this Twitter acct? Form letters in 140 characters or less?",americanair,otisday,0,,Pekin " Except now there is no wait time. the phone system just hangs up on you. So continuing to hold won't help.",americanair,flemmingerin,0,,"San Diego" " It's not allowing me to book available seats",americanair,nrosenb1,0,, " it says changes can't be made online",americanair,nrosenb1,0,, " iPhone 6 64GB (not 6 plus)",americanair,pbpinftworth,0,,"DFW. TX" " between understaffing. what looks like a labor slowdown. weather. incompetence. and disregard for the customer...",americanair,otisday,0,,Pekin " being stuck two days in the airport is not something pretty normal. I am positive you can find a plane to Europe",americanair,FatiElo,0,,Londres " that can be a stop over before Paris. You are an embarrassment",americanair,FatiElo,0,,Londres " No. American. This is simple. How about YOU call HER back with the info for her new flight. Basic customer service",americanair,otisday,0,,Pekin " no gate agent. and only 3 PA updates for 3 hours. hinted at abandonment. horrible experience for all passengers.",americanair,andrearothcraig,0,,"College Station. TX" " no. not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication.",americanair,andrearothcraig,0,,"College Station. TX" " translation: we don't reinvest our mammoth profits into the customer service experience. 'Cause we don't care.",americanair,otisday,1,,Pekin " I did hear a last call for boarding of this flight when I was at JFK a few hours ago. good luck w/flights!",americanair,georgetietjen,0,, " I did not get any compensation after Cancelled Flighting my departure TWICE and made me missed my own wedding.",americanair,"Marci_DZ",0,, " If weather is bad. wouldn't your folks try extra hard to communicate...or load bags onto flight 1320...or...anything?",americanair,otisday,0,,Pekin " please call us back to rebook. 7403607771 we can't through!!!!! We need to get to columbus!!!!",americanair,SentieriMelinda,0,, " Too bad there's only. like. 3 people on that team. then. Because this is next level unreal.",americanair,otisday,0,,Pekin " oh shiz i'm only 40 minutes into my wait after the first 3 hour barrier ...unbelievable",americanair,cjdjpdx,0,,"Portland. Orygun" " It's not the weather. It's also gross incompetence. Understaffing. Crew forgetting to load bags. Don't duck truth.",americanair,otisday,0,,Pekin " please please American call me so I can rebook ticket .",americanair,"Bardi_toto",0,,"Hawaii/Dallas/Tucson/LA" " BS that Noise Late Flight NoRahm http://t.co/CFzdJmn0uI",americanair,FAiRChicago,0,,"Chicago. IL" " You're both equally terrible. and I'm going to fight until I get complete satisfaction for how we were mistreated",americanair,"_mhertz",0,, " and a complete lack of faith in your companies. It's really a shame that you think telling me ""it's been a challenging""",americanair,"_mhertz",0,, " contact me. or do something to alleviate this terrible. terrible service. But no. your 22 year old social media guru",americanair,"_mhertz",0,, " getting us to where we need to be. This is not acceptable. Not to mention. Cancelled Flighting meetings/interviews for my client",americanair,"_mhertz",0,, " just deplaned at O'Hare gate K13. Why don't you send a customer service rep to discuss my situation? God knows...",americanair,"_mhertz",0,, " we'll have time and they aren't doing a damn thing. I'm the guy in the winter hat and frowny face",americanair,"_mhertz",0,, " week is going to make up for anything. or put me at ease. You should be asking me how you can fix things. how to...",americanair,"_mhertz",0,, " wrote back saying 'it's been a challenging week...that's for sure"" - no shit.",americanair,"_mhertz",0,, " who is the next stop after customer service.",usairways,unicatfan,0,,"ÜT: 41.5333.-93.62944" " When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight?",americanair,otisday,0,,Pekin " AA 100 - good job overselling this flight. Delayed 90 minutes to deplane the overflow passengers' bags.",americanair,johnruvolo,0,,"New York" " AA 1657 was also over an hour Late Flight to depart Ohare and now we have no luggage. Not happy standing in a long line at baggage svc",americanair,SandraSSaid,0,,"Brookfield. WI" " AA 2258 why have you Cancelled Flightled our flight without courtesy of notifying us or alternatives? Very poor.",americanair,"faisal_tayebjee",0,, " AA I need a Hail Mary. How do I get from Dallas to Joplin JLN in the next 14 hours. Willing to fly to other airports and drive",americanair,JonKohler,0,,"Denver. CO" " AA agent said I repeated myself when I was explaining. I told him ""I understand English."" His reply?""Our conversation is over.""",americanair,tumitran,0,,"Cambridge. MA" " AA1675 flight out of Jamaica was Cancelled Flightled yesterday due to ""weather"". while other flights were still landing at DFW",americanair,Itoe20,0,,DFW " AA1675 now that the airplane has been sitting here for over 24 hrs.there are mechanical problems.BTW.the AA desk is unorganized",americanair,Itoe20,0,,DFW " AA2334 Second week in a row delayed. due to mechanical issues. All the sleet outside and yet we're stuck changing a tire",americanair,"a_panfalone",0,, " AA2416 on time and awesome flight. Great job American!",americanair,"kidith_paulino",0,, " AA45 ... JFK to LAS.",americanair,gregarnette,0,,Boston " AA919 flight attendant freaks out and leaves aircraft as passengers react to a 24h delay and cattle treatment. Surreal!",americanair,Curyf,0,,Brasil " AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-",americanair,courtfierce,0,,"513/lexingtonKY" " Absolutely!",americanair,sherscott,0,,Houston " Additional fare cost $19.. Tix change price 195 UK Pounds ($304). $19 not the issue the 195 UK Pounds IS ! badcustomerservice",americanair,waynebevan,0,, " After 3 days NO BAGs amazing the way that you neglect customers",americanair,CarlosMourino,0,, " After being patient about my ""delayed"" bags for 5 weeks. I was told that it could take another 3 to 5 weeks. Unacceptable!",americanair,"j_baucom",0,, " Again you guys are a huge joke and Cancelled Flight your flight for no reason. This is the 3rd time in one trip for me that you have",americanair,JasonShaw2,4,,Belleville " Agents in DFW were very kind did their best to help. but this doesn't make up for PHX error and attitude! Americant",americanair,ashritt,0,,"Iowa City. IA" " Airline trouble this winter & not getting good customer service? contact http://t.co/aQjn4HwNaC we negotiate w/companies forU!",americanair,MyCustoAdvocate,0,,"Miami. New York. Boston" " All flts to JFK Cancelled Flightled Thx to UR agent at SFO Im rebooked on UA. Didn't get name. She was awesome! twitterhug shesaidrun",americanair,KirstKV,0,, " All of the nicest people in the world work at Admiral's clubs. Gladys in San Juan es mi Amiga",americanair,"MJS_23",0,,Chicago " Also Agent not aware clearly of http://t.co/FWKJ49B1LE",americanair,waynebevan,0,, " Also do you have any way to speak to someone on the phone? Your 1-800 has been hanging up on me all day.",americanair,flemmingerin,0,,"San Diego" " Also. I have to wait more than 2 hours before I can speak to someone on the phone? I can't wait 2 hours. :(",americanair,pornobobbie,0,,"ÜT: 37.77581.-122.419796" " Also. been on hold for 30 minutes with your ""customer service"" to find out when my new flight is scheduled bc your site SUCKS",americanair,melissamassello,0,,"Austin. TX" " Always enjoy my time. Now on the plane to DFW!",americanair,MikeCunningham,0,,"Champaign/Urbana. IL" " Always love opening the upgrade email.",americanair,TravelWineSport,0,,"Trying to go everywhere!" " Am I upgraded on my next flight?",americanair,djjohnpayne,0,,"Las Vegas. NV" " Am on web site requesting refund for Cancelled Flightled flight. It requires numerical document number. Where get it?",americanair,PepdogSez,0,, " Amazing to watch (who travels with celebs all over the world) show the youth of America who *not* to fly with.",americanair,NJupdates247,0,,Metropolis " American Airlines.",americanair,lindseyjerin,0,,"Alexandria. VA" " And gold status too.",americanair,jameswester,0,,DFW " Another customer non service from you. If we waited for you to solve the problem we would miss the funeral. You suck!",americanair,cbratch67,0,, " Any info for Cancelled Flightled flight 1046 tomorrow morning out of DFW? Can't get calls through to speak with anyone.",americanair,MicMontgomery,0,,"Kansas City. MO" " Any reason why my 1463 flight to Chicago is boarding and I still don't have a seat assignment? Seriously?",americanair,LibHig,0,, " Any way that we could look at other options for today?",americanair,RMauldin,0,,Texas " Are there any travel advisories for Toronto. ON today? I can't access anything regarding international travel on your website--",americanair,natalieabila,0,, " Are you expecting any delays out of DFW tomorrow morning?",americanair,lballsy,0,, " Are you expecting delays/Cancelled Flightlations at Dallas on 25/26th due to the snow? Nothing like Monday I hope!",americanair,"bri__m",0,,"London. UK" " Are you kidding? You don't think I've done that?? I've called dozens of times & it tells me to call back & hangs up.",americanair,sweetmel,0,,"Dallas. TX" " Are you people cruel or just stupid? Why are you posting my personal email on the damn Internet? Have u lost your mind?!",americanair,AJDelgado13,1,,"about.me/ajdelgado" " As I already have a booked flight that I can't use & can't change w/o a $200 fee. Flight Booking Problems a different type of ticket...1/2",americanair,ChellyChelly,0,,"Pittsburgh. PA" " Asked for a waiver of a change fee for flight booked w/in past 24 hrs. Rep was rude. Just told me no. Didn't even try to help!",americanair,sirmunchie,0,,"eating curly fries w/ the wife" " At what e-mail adress can I send your CEO Mr. Doug Parker a letter that he hopefully reads?",americanair,peteerboe,0,,"Mexicali. B.C." " Awesome customer service on 390 from rdu. They snuck my wife a warm cookie. Thx!",americanair,whague,0,,60093 " Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)",americanair,GoldensPleasure,0,,"East Coast CT." " Aww cool! It's nice to know they are still up above my head then. One of my faves.",americanair,pokecrastinator,0,,"United States" " BRING MY FIANCÉ BACK TO ME!",americanair,YA253Frohmz,1,, " Bad weather happens. But not being able to get through to a reservations rep for over 6 hours is just crazy. frustrated",americanair,ShannonRuetsch,0,,NYC " Bad weather is understandable but your own pilot said that over 160 people called out and that ZERO bags are on the plane.",americanair,pantsasnapkins,0,,"The Specific Ocean" " Been trying to call all day. get hung up on every time. Your guys are horrible!",americanair,BobTheBruin,0,, " Believe me. I understand. Flight 2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today.",americanair,bharris77,0,,"Frisco. Texas" " Best planes in the business. NOT? AA5411 today. http://t.co/I7Vdi9WqSF",americanair,csw65,0,,"Louisville KY" " Both pictures taken at the same time but which is right? totallyconfused http://t.co/dvSLtQZKmQ",americanair,ProConPartners,0,,UK " But Eagle is always Late Flight",americanair,billyrobbinscsp,0,, " But when becomes about get money from the passengers are very strict but don't have ANY feedback as a reward",americanair,"Jhosa_M",0,,"Ando por el mundo" " But you called me - and hung up.",americanair,"SFaldon_Sports",0,,"Fort Smith. Ark." " By ""answering as fast as they can"". you mean hanging up on every call?",americanair,BobTheBruin,0,, " By the time the 2 hrs passed before I got a call back. the ticket was more $$. It wasn't my fault yet I had to pay extra",americanair,"nic_tudobem",0,,"New York" " Call me Chairman. or call me Emerald. After what you did today to me. you can call me a former customer.",americanair,yourlama,0,, " Can I get some assistance? Flight Cancelled Flightled (today) from PHX to DFW. Not that I'm hating. But my job is concerned",americanair,ikeNball,0,,"Memphis. TN" " Can I use an SWU on an Finnair codeshare of an American operated flight (JFK-MAN)? Thanks in advance for the help!",americanair,muyguapo8,0,, " Can care less if youre without your bags for a day or a week! Ive been 3 stories in the last 3 hours...I WANT MY BAG!",americanair,FunNateofPMG,0,, " Can you add my KTN to an existing reservation? It's not letting me add it online....",americanair,milz02315,0,, " Can you check on he status of my EXP membership card? Need the physical card to access some international lounges soon.",americanair,TheForwardCabin,0,, " Can you help with my Cancelled Flightled flight -- I'd like to book another flight...I've been on hold for 95 minutes and counting....",americanair,dogbuckeye,0,, " Can you provide guidance on how I should work with them to resolve the issue",americanair,waynebevan,0,, " Can you respond to my DM?",americanair,flemmingerin,0,,"San Diego" " Can you upgrade (with cash) to Main Cabin Extra after buying an AAdvantage Mileage Saver (using miles)? Can't seem to do it...",americanair,ChristianRicks,0,,"Durham. NC" " Can't get thru by phone to use a credit that's about to expire! frustrated aa.com",americanair,BethMyn,0,, " Can't help now as all seats have been taken. There has to be a way to handle high volume of call days.",americanair,roblasvegas,0,,"Las Vegas" " Can't unload flight 3322 because jetway is broken. steps planB? waiting nearly an hour",americanair,StrongerOrgs,0,,Texas " Cancelled Flight my flight saying it is cause of weather condition when it was the only flight that was Cancelled Flight",americanair,JasonShaw2,5,,Belleville " Cancelled Flight previous request. Will accept ticket number for document number",americanair,PepdogSez,0,, " Cancelled Flighted flights. now I'm rerouted and have over 12 hrs of travel but you will bump paying customers for non revs. custserv",americanair,EricDoSomeGood,0,,"Portland. Oregon" " Cancelled Flighted our flight and now are still delayed...NOT COOL.",americanair,Eleonora7,0,,"New York. NY" " Cancelled Flighting my flight today because of weather in Dallas without being charged?",americanair,1JENSABA,0,,"Chicago.IL" " Cancelled Flightled 2 of my flights for maintenance. Customer service desk is empty... Can I get a hotel at least? http://t.co/ypbkCiRBXu",americanair,itsNGHTMRE,1,,"Los Angeles. CA" " Cancelled Flightled flight from fresno then rebooked for LAX now flight Cancelled Flightled again and its midnight with no more hotel available???",americanair,danilo23donna,0,, " Cancelled Flightled my flight. didn't notify me. and I can only rebook by phone. but can't get through to an agent. Epic. Fail.",americanair,sarahzou,0,, " Cancelled Flightled two flights from Miami to Nashville yesterday and could not get me on a flight for 3-4 days. Southwestairwasthere",americanair,"shelia_talia",0,, " Cancelled Flights flights arbitrarily on same itinerary. Weekend ruined for no good reason! No crew = missed Monday am mtg.",americanair,thepin618,0,, " Cancelled Flights my flight. doesn't send an email. text or call. Now I'm stranded in Louisville.",americanair,"kat_lilfish",0,, " Cancelled Flights my flight. doesn't send an email. text or call. Then puts me on way earlier flight I might miss now. Thanks AA!",americanair,TheJoshAbides,0,,"New York City" " Changed flight from BNA to 2/20 ahead of weather. Slammed me with cost diff because ""no weather advisory.""Really!",americanair,PredsFran,0,,Tennessee " Checked in on app since yesterday. Confirmed upgrade & carry on. got to counter & manager upgraded somebody else on my seat!",americanair,lilirr,0,, " Chicago seen from seat 6A. AA 1620. So far a great ride! On to PDX! http://t.co/X4rsvAGIjN",americanair,Laurelinesblog,0,,"Chapel Hill. NC" " Close down",americanair,lifeletterj,0,,Indiana " Connection is US2065",americanair,jeremyleewhite,0,, " Considering it was past midnight. I hung up and called again to receive another service call.",americanair,avaflav13,0,, " Considering it was purchased on the 21st and I attempted to use it again on the 21st I believe it would fit these parameters.",americanair,nrtaylor92,0,, " Cool. a canned response. Nah. I think I'll keep tweeting at everyone who mentions AA on Twitter. You could DM me. though.",americanair,otisday,0,,Pekin " Could have voided the ticket since it was >: 24hrs since Flight Booking Problems. Are you going to waive the fees? Still can't get through.",americanair,hellodukesy,0,,"San Francisco" " Customer service provides no wiggle room to change flight without a $200 change fee. has always been accommodating.",americanair,ChellyChelly,0,,"Pittsburgh. PA" " DFW GATE 16 to BMI agent seriously is beyond incompetent. Never flying AA again if can be avoided fail pathetic",americanair,wadekoehler,0,,"Bloomington. IL" " DM me and I can explain the whole story. I should have been on an earlier flight not US1937",americanair,jeremyleewhite,0,, " DM sent",americanair,MarkMan23,0,,"San Diego. CA" " DM sent. Answer me please",americanair,papenfold,0,,"Guatemala." " DM the locator code. thanks.",americanair,penyu1818,0,, " DMing you now! Big thanks.",americanair,iambmac,0,,"Columbus. OH. USA" " DONE!! thank you so much!!",americanair,KellyOlexa,0,,"Chicago. IL" " Dallas/Fort Worth flight number 5320",americanair,puga203,0,, " Define ""sincerely"". Your actions do not reflect what you're saying in a poor attempt to redeem yourselves on social media.",americanair,ikeNball,0,,"Memphis. TN" " Delaney and Shawn at DFW showed exceptional customer service today. Will happily choose AA whenever possible now! Thank you!",americanair,AmySaunders19,0,, " Delayed: AA3186 - Missed due to delay: AA3186 - New flight now delayed: AA2401",americanair,TameaA,0,,"Los Angeles" " Deplaned for the 3rd fucking time. Fuck you AA.",americanair,bugmeyer,0,,"Chicago. IL" " Did the policy change? I've seen people with hamsters and rabbits before.",americanair,kiasuchick,0,,"Los Angeles. CA" " Didn't really need anything. Saw your mentions are often negative. Keep up the good work. gratitude 🇺🇸✈️",americanair,danielaud,0,,Indianapolis " Disappointing lack of kindness toward this person. The agent asked her counterparts ""why this person was talking to her"".",americanair,dwjudson,0,,"Toronto. Ontario. Canada" " Do we get a class discount on your wifi? I will be flying your airlines at approx. 4 Am?",americanair,"SGMo_",0,,"The Onion Land" " Do you happen to know if that plane will be repainted. or fly ""off into the sunset?""",americanair,HowardSlutsken,0,,"Vancouver. BC" " Do you have any flights with lie flat seating from STL to PDX around the date of March 5?",americanair,DeputyBrans,0,, " Do you have any sort of live chat feature? We're in the UK right now and that call would cost us alot. :(",americanair,AesaGaming,0,, " Don't require us to memorize a five-word phrase and remember it after we hear another six million options",americanair,ameliasaletan,0,, " Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket--I can't do both. Can you help?",americanair,ScottBerry18,0,,"Albuquerque. New Mexico" " Embassy Suites",americanair,CamaroGuySteve,0,, " Err 2 hour wait time for the Exec. Plat. line?",americanair,Jimgotkp,0,,SEA " Eventually the call got through. Not sure what changed. Thank you a lot though!",americanair,droqen,0,, " Extend rtn flight to bereavement. 22nd I could have change fee dropped. now told no.Worse day of my life badcustomerservice",americanair,waynebevan,0,, " F-A-N-T-A-S-T-I-C!! thanks again for coming thru with great customer service!",americanair,bobd60067,0,,"suburban Chicago. IL" " FINALLY called me back... BUT HASN'T SPOKEN TO ME. Like the worst prank call EVER!!",americanair,jaxtonypiper,0,,Arkansas " FYI twice now I've tried the ""we'll call you when someone is free"" thing. Both times it called. I picked up. then it hung up.",americanair,NickLeghorn,0,,"San Antonio. TX" " FYI...call stilling getting dropped. After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!",americanair,AyDiosMio,0,, " Filed a PIR with an agent at Indianapolis airport. Unable to pull up information online on your site. Have DMed details.",americanair,randomeshwar,0,,"Indianapolis. IN" " Filled out a baggage claim over the phone last night. Check the status to discover the rep confused Arkansas for Alaska 😒",americanair,joannabananajo,0,,"New York. NY" " Finally got a call from AA. but it was an automated voice that hung up on me! I called back & it says it'll be 2 more hours.",americanair,MeereeneseKnot,0,, " Fine. Would you have them call me? I left a message. was told it would be 2 hours for a call. Haven't heard anything yet.",americanair,stephenmartino,0,,"Baltimore. Maryland" " Flight AA1691 LAX to LAS closes too early and gate agents give us hassles PatheticCX",americanair,poolinenaidoo,0,,"Kitchen. office or on the road" " Flight 2390 delayed 14 hours!! No one at AmericanAirlines counter can tell my husband that he will be on that flight! Help???",americanair,esmdesigns,0,,Michigan " Flight 1512 (N924AN) departs enroute to http://t.co/j0mhMkDiVl",americanair,DontenPhoto,0,,"Englewood. Florida" " Flight 1679 (N76200) prepares for flight at before departing for http://t.co/XbKvcraOKn",americanair,DontenPhoto,0,,"Englewood. Florida" " Flight 236 was great. Fantastic cabin crew. A+ landing. thankyou JFK http://t.co/dRW08djHAI",americanair,DrCaseyJRudkin,0,,"East Coast" " Flight 2559 it's been delayed every hour since 8:55 am.",americanair,ELLLORRAC,0,, " Flight 2954. Dallas to Grand Junction AmazingFlightCrew",americanair,TrueChief77,0,,"970 Colorado" " Flight 3487 delayed 1 hour because of pilots? I spend 5+ hours on the phone just to get an EP agent on the phone now this?",americanair,"archetype_snypo",0,, " Flight 35. I'm on my way.",americanair,krisdelcampo,0,,"Las Vegas. NV" " Flight 4606 from MEM to DCA delayed 6 hours! Now holding breath while they keep me trapped 3 hours to de-ice. scareair",americanair,janetmcq,0,,"Memphis. TN" " Flight 953 NYC-Buenos Aires has been delay since yesterday at 10PM. Is going to take off at 3.30PM now? Give us answers!",americanair,cataattack,0,,"Buenos Aires. Argentina" " Flight AAL65 declared state of emergency? Squawking 7700...",americanair,mcm0018,0,, " Flight Cancelled Flighted 2nd time. Can't reach agent to reschedule. Can you call me?",americanair,seamswrite,0,, " Flight Cancelled Flighted and rebooked but agent made a mistake and booked wrong date! Been trying to get through via phone for hours!!",americanair,nubzjubz,0,, " Flight Cancelled Flightled. can't go home until tomorrow. I could use dinner and a play. ! It's my first time in NYC.",americanair,KristinaMeyer7,0,, " Flight Cancelled Flightled. website refers to 1-800 . the 1-800 hangs up on me. Not auto-rebooked. Really? Horrible company.",americanair,jsulli12,0,, " Flight Get Me Out Of Chicago.",americanair,hoagy10,0,, " Flight attendant YeseniaHernandez provided excellent service among peculiar conditions throughout the day ✈ :-)",americanair,benkohl,0,,"Manhattan. Kansas" " Flight for tomorrow has already been Cancelled Flightled. what do I do now?",americanair,SilverStim,0,, " Flight for tomorrow was Cancelled Flightled. New one booked. Seats taken care of. Just a tweet to commend you all on the service. Thanks!",americanair,deongordon,0,,"birmingham. usa" " Flight's Cancelled Flightled. Website says to call phone number.Phone says to check online. How am I supposed to get some help?",americanair,McKennon,0,, " Flt Cancelled Flighted. rescheduled to bad time. Tried 800 3hrs. Website states can't do online=useless website. Help?",americanair,marystanforddc,0,, " For the love of all that is holy. if your automated phone system is going to give like 8 options. give numerical shortcuts",americanair,ameliasaletan,0,, " Fuck you.",americanair,RossWGibson,0,,"Columbus. Ohio" " Funny you should say that. I have been monitoring since January 1st. No change in availability. fakeawards LUVisbetter",americanair,"Sean_Hirschhorn",0,, " Gabriela in Miami is a very rude employee.Working the MIA-LGA check In. She made experience unpleasant. customerexperience",americanair,"Lauren_Nann",0,,"Harrison. New York" " Get a new crystal ball. Cancelled Flight flights before weather hits to rebook me on flight during? Looking like 2 nights hotel on me.",americanair,JSvochak,0,, " Glad to hear that there were no serious injuries in the minor crash this evening.",americanair,"Ben_Epperson",0,,Texas " Good morning! Wondering why my pre-TSA check was not on my boarding pass this morning??",americanair,VanekSue,0,, " Got an email about an itinerary change. but can't seem to get to anyone on phone. New flight time doesn't work for me. Help?",americanair,larrylarry,0,,Toronto " Got it worked out. Had to postpone my trip and pay extra though. :/ Not easy for a poor graduate student.",americanair,KottemannFYW,0,,"Lafayette. LA" " Got my bags this morning! Thanks!",americanair,mosdefmikey,0,,"st paul. minnesota" " Great - thank you.",americanair,joymfreeman,0,,"Austin. Texas" " Great seats on this aircraft!",americanair,georgetietjen,0,, " Great. thanks. Followed.",americanair,COVRTER,0,,"SF. CA" " Great. then tell me how you will fix it? media filmcrew photography cameragear",americanair,CineDrones,0,,"Orlando. FL" " Group Cancelled Flights close to a thousand flights Monday http://t.co/v1RADYKEP2",americanair,fromtheleftseat,0,,"Phoenix AZ" " HELP NEEDED ! complaint ticketed passenger with no available seats scheduled to leave Late Flightr today",americanair,helloheidib,0,, " HELP U said ud chnge our retrn flght since we missed our connection Sat & now ur not pickng up the phone.Only hve 18 hrs left!",americanair,GabrielleRubyM,0,,"Washington. D.C" " HELP! Attempting to Cancelled Flight a flight but can't get thru 800 number. Call gets dropped when saying Agent. flight is 2/24.",americanair,AyDiosMio,0,, " Haha I had a boarding pass for 12B. was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries.",americanair,lmaxwell11,0,,"O.K.C." " Hahaha.... ""Meanwhile in Russia....""",americanair,TheAdamRizz,0,,"Dallas. Texas" " Hands down the worst airline to travel with. Really really fucking bad.",americanair,JuntyH,0,, " Has AA Flight 296 from San Antonio to Dallas been Cancelled Flighted?",americanair,sbrandongage,0,,"Pueblo. CO" " Have been trying to reach American Airlines since last evening to Cancelled Flight flights. WORST CUSTOMER SERVICE EVER! What now???",americanair,BloomBuzz,0,,"Amityville. NY" " He thanks you. Anything you can do to help. Would any further information help in the process?",americanair,cubexg,0,,"New York" " Heard back at 7:30 am today. was put on flight tomorrow AM. arriving home at 4 pm. Meaning I'd have to take a 2nd day off work.",americanair,avaflav13,0,, " Hello ! I cannot register for my tomorrow flight from Paris to Las Vegas ""This feature is currently unavailable"" appears ?",americanair,"melaine_cre",0,,"Saint Maur des Fossés" " Hello. question. How many balloons do you think it will take to life up one of your planes?",americanair,Potatopainter,0,,Earth " Here is the photo :) http://t.co/VMqUURZUpW",americanair,IoanGil,0,, " Here you go https://t.co/oM1vIEg74a",americanair,TimMoore,0,,"New York | Hong Kong" " Hey AA - can you help with an itinerary for a plat custy? Stuck in PVR and phones aren't working",americanair,guernicaguy,0,, " Hey AA. a suggestion: Note on your seat maps what seats have electronics box blocking legroom. AA215 http://t.co/hcNN0wXQQr",americanair,fuzzygoats,0,,Tucson " Hey Becky Piela at the Orange County airport has been really kind and helpful with rescheduling our flight!",americanair,AJerbearAffair,2,,"DC/OKC" " Hey so I'm very disappointed with my time traveling with you! I've had the worst experience and both times the flight delayed!",americanair,"claireh___",0,, " Hey you Cancelled Flightled my flight. and I can't get someone on the phone to rebook (2 hour wait minimum). Can I get some service?",americanair,nickcunningham1,0,,"Washington D.C." " Hey. AA! There was a mistake made by your CR on my Flight Booking Problems. When I call your reservations . I keep getting hung up on. Advise.",americanair,ItsJustJill,2,,"Dallas. or sometimes Detroit" " Hey. so... I think I left my wallet on you. Can I have it back. please?",americanair,julesecruz,0,,"West Covina. CA" " Hey. what's happening with AA65 Zurich - JFK? Appears to have squawked 7700 and landed at London Heathrow",americanair,RyanBarrell,0,,London " Hi AA ! I placed an itin on hold to expire on 2/27.Just logged into my acct..its gone! Seat hasn't been released to inv. Help?",americanair,foschini3,0,,Houston " Hi AA friends! My sis's flight AA362 DFW>:>:MKE was Cancelled Flighted due to weather. Any way you can help here? What are her options?",americanair,stephaniestran,0,,"San Francisco. California" " Hi guys checking in US/AA 639 JFK PHX and renewed Admirals Club today.",americanair,georgetietjen,0,, " Hi guys. can you tell me what the emergency is for AA65 diverting to Heathrow from Zurich-New York? Thanks. John.",americanair,"jono_1984",0,,"Hertfordshire & London" " Hi guys.I have 2/25 RNO-DFW tomorrow.Plane coming from DFW with bad weather in AM.should I consider Fê-route as I have connect?",americanair,georgetietjen,0,, " Hi ho. hi ho. It's off to work I go. WeeklyCommuteOnAA http://t.co/JQHg4jTm4w",americanair,kudzugirl,0,, " Hi. Get error msg when trying to check in on line. States: wrong pass . Tickets rcvd from AA due to training in DFW. U know Y?",americanair,"yesimsure_1",0,, " Hi. I have KOA-LAX-PHL-ORD booked as a 1-way savr awrd. If I called to chnge it to KOA-LAX-PHX-ORD would I have to pay any fees",americanair,KoolFatKat,0,, " Hi. I have my name. email. and AAdvantage . but website won't let me reset password. Can we troubleshoot together? Thanks!",americanair,twocrunch,0,, " Hi. can you please ticket my award ticket? The status is ""On Request"" now. Thanks.",americanair,penyu1818,0,, " Hi. did the discount award policy for credit card holders change? No longer seeing the chart of specials on the site. Thanks!",americanair,stackach,0,,NYC " Hmm. Looks like you looked at my tweet from last month. not this one. Was able to get U.K. agent to help me. thanks.",americanair,louiswoof,0,,"Tucson. Arizona" " Hopefully you guys are willing to cover my lovely car rental and living charges...I love being here for two extra days..",americanair,SeguineJ,0,,"Russell. KS" " Hopefully you ll see bad ones as opportunity to get better and not dwell in it... and the good ones as encouragement words!",americanair,byunsamuel,0,,"Sunnyside. NY" " Horrible service . Luggage got destroyed on flight and woman at baggage service was so rude. Didn't help at all.",americanair,JamesDegelder,0,,"Greater Boston Area" " How am I supposed to Cancelled Flight it if I can't do it online? I don't want to lose all the funds on the ticket. HELP!!! :(",americanair,pornobobbie,0,,"ÜT: 37.77581.-122.419796" " How are you going to compensate all of whose days/plans have been ruined because of the AA3490 delay/pending Cancelled Flightlation?",americanair,dwjudson,0,,"Toronto. Ontario. Canada" " How best to talk with an agent to reschedule Cancelled Flighted flight? No one answers at AA. Know it's busy. but need help.Thanks",americanair,seamswrite,0,, " How can I get a flight change while in the air? Delays causing a missed connection again. There is 1 seat for Late Flightr",americanair,dgoot,0,,"Boston. MA" " How clueless is AA. Been waiting to hear for 2.5 weeks about a refund from a Cancelled Flightled flight & been on hold now for 1hr 49min",americanair,ctj823,0,, " How do I change my flight if the phone system keeps telling me that the representatives are busy?",americanair,jontgreen89,0,,"Waco. TX" " How do I check? Reservation for Joe Watson and Kelsey Jennings. We were on hold for 2 hours. Waiting for call back now. ETA?",americanair,jwat1107,0,,tejas " How do I place it on hold and complete payment? I don't see any way to do that from my reservations page.",americanair,UllCon,0,,"Michigan. US" " How is hanging up on customers because of ""high volume"" customer service? Tried to resolve via DM-still waiting.So bad. aafail",americanair,ttt312,0,,Sloop " How is it possible that your call system can refuse callers for over twelve hours? What service options does that leave?",americanair,C2Next,0,,"St. Louis. Mo" " Howdy. having trouble getting rebooked after flight Cancelled Flightled. Can't get thru via phone and Web erroring out. Can you help?",americanair,twizda,0,, " Huge thanks for fixing our flights! appreciate the customer service. now if only i could get seats assigned: me next to my wife",americanair,bobd60067,0,,"suburban Chicago. IL" " I Cancelled Flighted my flight. I really don’t need this much trouble.",americanair,jkordyback,0,,"North Saanich. BC" " I Cancelled Flightled my ticket and is taking two months ++ to refund and still waiting!",americanair,vairamo,0,, " I DM'd you",americanair,meg4miles,0,,"N to da Y to da C" " I DM'd you. Anything you can do?",americanair,MackShultz,0,,Seattle " I DMed you my AA & phone s & you can't have someone call me? What was the point of your response? You didn't resolve anything!",americanair,sweetmel,0,,"Dallas. TX" " I FOUND MY FOOTAGE!! :D I am so so happy.",americanair,FOHeming,0,,"Left hand seat in flightdeck" " I Love American Airlines :D",americanair,Gamerguy212,0,,"New York City" " I already landed! But. if you still care it was 1891. Thanks for the help though!. do you k ow what caused the failure?",americanair,quadbaconHD,0,,"Jacksonville Beach. Florida" " I am dealing with the reFlight Booking Problems agent in the Miami airport now",americanair,AmieHCrawford,0,,"Boston. MA" " I am going to keep these tweets coming till AA does something...which I know is nothing..hoping I go way...not likely.",americanair,rgsager,0,, " I am honestly in shock how this process and service compares to my other airline experiences. Not really sure what to say...",americanair,BioMoneyTrees,0,, " I am looking for help on USAirways award travel booked for wife and two boys. no seats assigned.",americanair,traveller5207,0,,Connecticut " I am running out of battery you have my chargers.clothes.coat.contact lenses. need to be in mtg tom need help pathetic service",americanair,LeslieWolfson,0,,"Miami Beach" " I am still waiting for that call back. Stranded and no one to talk to",americanair,rpstranslations,0,,"Chicago. IL" " I am traveling from AUH to IAD via etihad and then from IAD to DFW via AA. Will I be able to retrieve my checked bag in IAD?",americanair,uneek1908,0,,"The Great State of TEXAS" " I am trying to add my tsa pre check number to my reservation online and don't see an option to do that..?? nosecuritylines",americanair,whyemes,0,, " I am trying to change the time of a flight I already purchased and was told I have to pay a $400 change fee. Ridiculous.",americanair,amandakryska,0,,Chicago " I am trying to switch my flight to AA 1359 I am currently on AA 2401 at 6:50am MONDAY morn then AA 2586! Help Me!!",americanair,kelseybiscoe,0,, " I am. called Paris office this morning again. still waiting. It is in Miami but apparently tag was ""taken off""",americanair,Rom55Weber,0,, " I bet they do! I'm sure they have some form of wear and tear on their skin. I hope they will survive the rest of the winter xxx",americanair,fromknecht,0,,"erie pa" " I booked it on US Airways site. Don't see a Cancelled Flight link :(",americanair,kiasuchick,0,,"Los Angeles. CA" " I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come?",americanair,ollypop15,0,, " I called reservation at 1 am and I'm still waiting for someone to call me back",americanair,AminahAMajeed,0,,"New York. NY" " I called the EP line and 4 hours Late Flightr I was called back. I sat on hold for over a hour to US Airways and then cut off",americanair,roblasvegas,0,,"Las Vegas" " I can DM it to you. if you follow me",americanair,JonKohler,0,,"Denver. CO" " I can hardly believe it! Bundle up and stay warm! 😉",americanair,towbinator,0,,"United States of America" " I can't choose a seat online because I booked on ??? SMH",americanair,nrosenb1,0,, " I can't get ahold of aadvantage reservations. I need to ticket a reservation that Cancelled Flights soon. can you help?",americanair,csb2107,0,, " I can't get an operator after an hour's worth of calls to Cancelled Flight a delayed flight. Automated system doesn't go beyond message.",americanair,ThatEricAlper,0,,Toronto " I can't get through to a customer rep to help me out. This is the only option I have got.",americanair,MusseZam,0,, " I can't keep dialing you guys all day. Can I get into the callback queue?",americanair,"galen_emery",0,,"Seattle. WA" " I can't work with them if the call gets cut off while I'm still holding..... Is DFW looking any better tomorrow?",americanair,jokerunning,0,,"South Wales" " I can't!!! No one can't get to ""hold"". You can't get past the automated reply. It hangs up on you. FRUSTRATED",americanair,BethMyn,0,, " I cannot believe how long flight 759 PHI is taking. I know it's US Airways but you own it. I would really like to get home.",americanair,thebrainlair,0,,Indiana " I certainly hope my LA /PBI on 25 th has a NEW plane . The seats on Feb 11 th flight ( in reverse) God awful",americanair,gubelmom,0,,world " I changed my own flight to tonight. Why couldn't AA do that on my behalf instead of a flight tomorrow? Poor effort all around.",americanair,GaryBrickhouse,0,, " I did",americanair,FinEdChat,0,,"Cincinnati. Ohio" " I did 50 times and no one was helpful I'm missing work nd school nd the manager REM from mia told me he didn't want to talk us",americanair,Davitossss,0,, " I did set up notifications through AA & Us airways. still nothing",americanair,MeeestarCoke,0,,BK " I did twice.got a letter back saying that your company ""doesn't issue refunds for phone bills"" help!phone will be shut off",americanair,blueswingpark,0,,"san francisco califorania" " I did. 5 times. With 4 of those being hung up on. The other one it finally sent me to the call back notification. FixYourStuff",americanair,SeguineJ,0,,"Russell. KS" " I did. Should i expect a response in this fiscal year? This calendar year? Never?",americanair,otisday,0,,Pekin " I didn't miss my flight. American Airlines gave my ticket. as well as 6 other passengers tickets away. Not my fault.",americanair,MatthewJMedlin,0,,"Rossford. Ohio" " I didn't want to Cancelled Flight. I wanted to take someone off and keep my price. Held at 402. at 10am today 440. now 530",americanair,redeyes313,0,,"Lake County. Illinois" " I dmed",americanair,RiseChino,0,, " I do not need an apology. I need you to fix it in a competent manner.",americanair,AlessandroDToro,0,,"Los Angeles" " I don't believe it's acceptable to have a ticket changed after check in time & not be notified. Apparently that's standard.",americanair,aepleiss,0,, " I don't know who that may be. I was also working from home. Thanks for nothing.",americanair,BurkhalterTrvl,0,,"Southern Wisconsin" " I don't like making a scene but this hasn't been addressed properly. Please have them do that.",americanair,schwartz2max,0,,"Brooklyn. NY" " I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol 😃",americanair,ThisIsKari,0,,"Dallas. TX" " I don't want to waste any more of my time on your airline (you've already robbed 21 hours of my day) but I definitely will.",americanair,"Allieism_",0,,"Bay Area. CA" " I ended up emailing my Complaint to customer.relations.com. hope that works. TravelProblems",americanair,FNMacDougall,0,,"Los Angeles. CA" " I ended up on a flight to LA my fourth time on standby. Thanks! http://t.co/NA5G5EAKPA",americanair,lizmkim,0,,"Los Angeles" " I even went to ticket counter and got no help",americanair,SilverStim,0,, " I fail to see how telling a caller that a bag may take ""18 hours"" to get from JFK to Brooklyn is ""the best we can""",americanair,JigsawLounge,0,,SR2 " I filled out that whole form before receiving a poor poor response. Is there no direct email address in reply?",americanair,RLDelahunty,0,,London " I fly American because of family but severe weather excuse so I can't call to make change. why have a computer if u cant modify",americanair,redeyes313,0,,"Lake County. Illinois" " I fly weekly with you and haven't seen one",americanair,perelmuterm,0,,Miami " I fortunately was not on that flight - just in the same waiting area / impressed w how he handled the stressful situation",americanair,jkhoey,0,,"New York. NY" " I get & can appreciate that. I've just had so many problems in the last year flying with guys... Pretty aggravating.",americanair,Meswannjr,0,,"Plano. TX" " I got rebooked on on us airways by you guys but the flight I got won't work. Any help would be appreciated.",americanair,OrryClayborne,0,,"Memphis. TN" " I guess I was one of the select few that hadn't had many problems before this and all the sudden my whole trip got jacked",americanair,"JR_Fett",0,, " I guess it is more BS AirportCardio given you cannot have an on time flight",americanair,jasemccarty,0,,"BTR/DCA/IAD/MSY - etc" " I guess that is your way of saying thanks for sharing but I can't help you. Good Luck. Happy Birthday to me. Ugh",americanair,"JR_Fett",0,, " I had a 6am flight I can get no rest because I have to wait another 2 hours to receive an automated phone call. neveragain",americanair,tennesseejc,0,,"las vegas/nashville. TN" " I had an advantage and you deactivated it. I don't think you should deactivate a customers acct without their knowledge help",americanair,amydresnick,0,, " I had booked online but unable to Cancelled Flight online. But finally got thru.",americanair,AyDiosMio,0,, " I had it until last night. but because ""severe weather"" I could make the needed changes and now fair goes up 150 each.",americanair,redeyes313,0,,"Lake County. Illinois" " I had to pay extra $$ cos that flight was ""no longer available"" just because it wouldn't accept my US Card for a 1 way into NYC",americanair,"nic_tudobem",0,,"New York" " I had to purchase a ticket that I never would have had to buy had the flight not been Cancelled Flightled. Terrible customer service.",americanair,avaflav13,0,, " I have ""continued contacting"" your phone reps for 7 hours and am still unable to get through. That's absurd and I am livid.",americanair,sarrraright,0,,"Cathedral Heights" " I have a Cancelled Flighted flight tomorrow morning and the 800 number did nothing! Please! I just want to go home!",americanair,HaileyUrban,0,, " I have a couple questions for you. if you’re available for PM?",americanair,davidmacho,0,,"ÜT: 41.498967.2.186957" " I have a ticket that has been pending for 4 days. Is it normal to take that long?? I want to make sure there isn't a problem.",americanair,fsugoldy,0,,"Ft. Lauderdale" " I have almost 3 million miles w u so I am loyal to u. When r u going to reciprocate? What a joke",americanair,mjsorci,0,, " I have an issue that requires a bit more than a tweet to explain. do y’all have an email?",americanair,chadkirchner,0,,"Tiffin. Ohio" " I have been checking consistently. and called multiple times. As a loyal AA customer. I'm disappointed.",americanair,sammi2943,0,, " I have been on hold 3 hours. 2 seconds of it with a rude agent.",americanair,"dave_dcollins",0,, " I have been on hold w/customer service line for 68 minutes. This after I was on phone with an agent for 35 min b/f call droped",americanair,HollyKinnamon,0,,"Washington. DC" " I have been trying to get through to someone about my Cancelled Flightled flight tomorrow for over 4 hours.",americanair,MeereeneseKnot,0,, " I have been trying to speak with an agent the whole day about my Cancelled Flightled flight. what I can do?",americanair,andresfreyesp,0,, " I have been waiting at this airport since 11 am and have to wait until 8:30 tomorrow and cannot get any sort of help!",americanair,"WishUpon_26",0,,KY " I have emailed several times.hand wrote a letter.went to airport.called.please fix this! Or please help!",americanair,blueswingpark,0,,"san francisco califorania" " I have filed multiple complaints. I prefer to continue warning the public instead of wasting more time with this inhumane corp.",americanair,TinaHovsepian,0,,"North Hollywood" " I have got a flight for",americanair,chagaga2013,0,, " I have looked and I was told it was in Guatemala last night. No record of anywhere today. I need my clothing for work tomorrow.",americanair,GMFujarski,0,, " I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this!",americanair,angiedrich,0,,"Santa Monica. CA" " I have never seen such incompetency from a gate agent in years of business travel DFW B16 gate agent needs training or new job",americanair,wadekoehler,0,,"Bloomington. IL" " I have no transportation to and going to some other city and getting to NY sometime on Wed?! I'm sorry that's not gonna cut",americanair,LIGal19,0,,"ÜT: 40.881241.-73.107717" " I have not. There's no option for even getting a call back!",americanair,JaJillian,0,,"New York. NY" " I have the app - after my nonsense flight Cancelled Flightation yesterday I wasn't able to use the app or kiosk today. Hour long line.",americanair,ImprotaD,0,, " I have to miss a whole days worth of work tomorrow but I'm suree you guys don't care",americanair,chagaga2013,0,,"new york city" " I have tried to talk to someone for almost 6 hrs! you Cancelled Flightled my flight and you won't pick up the phone. pathetic & very sad",americanair,JanssenMA,0,, " I haven't been rebooked. I called and left my number for a callback but haven't heard anything and my flight is tomorrow. :(",americanair,KottemannFYW,0,,"Lafayette. LA" " I hear Delta is offering 2.500 miles to frequent flyers if their bags doesn't come out within 20 minutes of landing thoughts?",americanair,KenMiller5,0,,Chicago " I hope you like the photo :) http://t.co/p7fSLuxEGW",americanair,IoanGil,0,, " I just DMed you",americanair,EAFiedler,0,,Philly " I just checked the app and it said my flight had been moved back a day? No explanations why. No answer on the 800 number.",americanair,Jakews82,0,,Omaha " I just sent a DM",americanair,elisakathleen,0,,"Boston. MA" " I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏",americanair,WhatSarahSayzz,0,, " I know you are getting pummeled tonight we were one of the lucky out of just one more ",americanair,joeyquart,0,,"Buda Texas" " I know you can't control weather but you can control how you treat customers.. shafted",americanair,kathyjazztx,0,, " I know your policy. Just asking for a little kindness due to extenuating circumstances.",americanair,AnnaIntheCity,0,,"Northern Virginia" " I know. After an hour I got a live person. It messes up our arrival and car plans at two airports and is costing us more.",americanair,jenrpblcn,0,,"Seattle. WA" " I know. Just a little cold weather humor. :)",americanair,ItsMeLockett,0,,USA " I left something on my flight from ORD to SFO earlier today and believe it's on the plane back at ORD now. Please help.",americanair,jbs94123,0,, " I let a crew member know every time this happens. Which is most of the time.",americanair,"Flora_Lola_NYC",0,, " I like the call back system. But thought you'd like to know it's not working well. I received three calls but there's no audio.",americanair,paulboomer,0,,"Columbia. MO" " I look forward to hearing back and hope that my next trip will not be like this",americanair,emrey35,0,,"College Station" " I lost my (basket) ballbag on your plane",americanair,caprisuncerys,0,,"Middle earth" " I love the Admiral Clubs! Thanks. hey can you follow me?",americanair,"The_Playmaker20",0,, " I love the service and cheap upgrades American Provides! One of the best airlines ever! good food. good seats. amazing thanks!",americanair,"The_Playmaker20",0,, " I love travel with yours planes. all people is very nice. it's amazing! Can you please follow me back? 😋I love the company!",americanair,polpastor21,0,, " I love very much your planes. can you please follow me back? It's an amazing bussines!",americanair,polpastor21,0,, " I love your company and your staff is amazing. They just made an uncomfortable situation comfortable",americanair,howiemandel,3,, " I loved todays fight. But there was a bad draft on the airplane please add more air to air thanksm",americanair,zZzTeHzZz,0,, " I made my flight but then still had no update emails when I landed. no info ever sent on that or second flight. Losing my biz.",americanair,TheJoshAbides,0,,"New York City" " I meant can you use the 50k bonus sign up mileage for Alaska flights or only American?",americanair,dkar84,0,,"Renton. WA" " I might look into that. My wife travels much more than I do. Could we both use the membership?",americanair,dcathomedad,0,,"DC to STL" " I need HELP! I'm trying to Cancelled Flight a flight before it takes off but I can't get a hold of ANYONE because all lines are busy.",americanair,pornobobbie,0,,"ÜT: 37.77581.-122.419796" " I need a flight out tonight. Isn't there anything else?",americanair,SusieBarre,0,, " I need an answer why we can't get into Wichita Falls.",americanair,ELLLORRAC,0,, " I need assistance reFlight Booking Problems a flight from dfw to lit",americanair,"theresa_harrell",0,, " I need help Cancelled Flighting an upcoming flight made with AAdvantage miles. Record locator HFJKTO. Can someone please assist?",americanair,iSmellNothing,0,,Boston " I need help with a reservation purchased on but operated on . can't get through on the 800 ",usairways,drivers98,0,,"'Greatness has no limits'" " I need refund.",americanair,fantacychristin,0,, " I need some help. My record locator is bringing up TWO different flights in your system. One op by AA & one from US Airways.",americanair,MarkMan23,0,,"San Diego. CA" " I need to be at work tomorrow at 8am. therefore that doesn't help. Direct message faster than calling 800 number? Backwards",americanair,GregPoos,0,, " I need to be back home tomorrow and no one is helping me. Please help me rebook for a flight tomorrow!",americanair,sindhurella67,0,, " I need to be back in Cleveland as early as possible tomorrow",americanair,sindhurella67,0,, " I need to change a ticket and my res can't be changed online. I also can't get a call through due to high volume--can u help?",americanair,jessicaclaire,0,,California " I need to complain to AA. but the email form field doesn't allow enough characters for my complaint. Have a real email address?",americanair,FNMacDougall,0,,"Los Angeles. CA" " I need to get from Albuquerque. NM. USA. to Cebu. Philippines. I'm providing educational help for 800 kids. Can you help me?",americanair,ScottBerry18,0,,"Albuquerque. New Mexico" " I need to go to YYZ tmr morning 8am. I switched to United already. but my bag is still off in AA la-la land.",americanair,JonKohler,0,,"Denver. CO" " I need to know what to do? My flight has been Cancelled Flightled and I can't speak to anyone. Help!",americanair,HHredd,0,,"Midlothian. TX" " I need to order a special meal and I can't reach AA. Been on hold for over 2 hours",americanair,MarkPerlowitz,0,, " I need to rebook and I cannot get an agent. Can you help?",americanair,MikeBarr63,0,,"Allen. TX" " I need to speak to a REAL PERSON. My flight was Cancelled Flightled with no explanation. and I've been on hold for more than 3 hours.",americanair,RachelMader2,0,, " I paid extra $ for my seat & the monitor didn't work from on AA111. How about a refund on the seat? Conf : MDBEEI. McMullen",americanair,JoeMcMullenJr,0,,MA " I paid seat upgrade b4 the severe weather. Got booked on another flight but did not get upgrade. Was calling to inquire. HELP!",americanair,ipodipoor,0,, " I paid using Paypal online and after I was charged there was a ""System Error"" which is what I ended up calling about.",americanair,UllCon,0,,"Michigan. US" " I picked the nonstop flight bc I had things to get to. Should’ve taken diff route or airline I suppose!",americanair,mwecker,0,,"Washington. DC" " I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?",americanair,coquichick,0,,"Puerto Rico" " I put a call back in at 1AM and still nothing at 8AM. You think you might get back to me?",americanair,dashoflovely,0,,"Northwest Arkansas" " I really can't there though to an agent. and I am worried about my reservation. Can you help me out!",americanair,MusseZam,0,, " I really hope it departs. They said is because the catering service wasnt available but we can see it next to plane doing nthin",americanair,cataattack,0,,"Buenos Aires. Argentina" " I really want to get home. Tonight. preferably. Please stop delaying my plane 😢😕😦 AmericanAirlines",americanair,andreach1,0,,ATX " I really wanted to sign up for your airline credit card but your absurd $400 change fee to switch my flight made me think twice",americanair,amandakryska,0,,Chicago " I remained on hold for 2 hrs to resolve my flight schedule & your system hung up on me. unhappycustomer",americanair,"Precious_Here",0,,Indianapolis " I responded. Your info different than your customer service line",americanair,tennesseejc,0,,"las vegas/nashville. TN" " I saw it finally come through on the mobile app. However it's for tomorrow and I have meetings tonight that I'm trying to make.",americanair,RMauldin,0,,Texas " I sent you a DM. can you please help.",americanair,Bossman1908,0,,Liverpool " I shared my experience several times (AA Ref 1-2990176298). but AA's response is senseless. weather was not the cause!!!",americanair,"Fede_123",0,, " I slept in the miami airport due to mechanical issues and was given 10.000 bonus miles to try and make it right. slapintheface",americanair,TheTPVshow,0,,MN " I spent $600 on my flight. Could have gone on for $382 but their mileage program sucks.",americanair,Aero0729,0,, " I still am not on a flight. Ive been here allll day and now we're not boarding because we're waiting for catering?",americanair,agoldenbrown,0,,NYCATL " I still can't get through to change my flight. This is really important plz help!",americanair,DCrunner926,0,,"Washington DC" " I sure hope you all can fix . Good luck. their service sucks. nexttimeiwillflysouthwest",usairways,TheOnlyJasonS,1,, " I think 2 weeks of waiting is more than enough time for you to contact me. This is why you lose customers",americanair,lwestrada,0,, " I thought all those planes were retired? MD80",americanair,pokecrastinator,0,,"United States" " I took the day off from work and drove 9 hours round trip to rescue my daughter and 3 other students from LaGuardia. Thanks!",americanair,egk7,0,, " I tried already and I am on the waiting list for a call back 2hourwaitsucks",americanair,phesic86,0,, " I tried several times to select seats. The only ones ever available would've cost me $30 extra per seat.",americanair,squishtine,0,, " I tried site & doesnt allow me. Same reason why I wasn't allowed to board this morning. Will try diff airline for work trips",americanair,ariefriedheim,0,,"New York. NY" " I tried that & they have been disrespectful not professional & my 2nd flight been Cancelled Flighted I have to get home for a surgeryHELP",americanair,MO3TVida,0,, " I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds.",americanair,"la_anne",0,,Global " I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv with this svc...",americanair,barbararwill,0,,"Mexico City" " I tried to check in. but they redirect me to call in to . which I also can't get into contact with",usairways,sindhurella67,0,, " I tried when I landed. but there was no-one there. I've emailed your customer service twice now who don't seem to care.",americanair,Polarbert,0,, " I tried. EXTREMELY RUDE. Even the supervisor. And when I asked to speak to HIS supervisor I was told no",americanair,KyleFerrel,0,,Nevada " I understand a bit of a wait. but I called at 6:23 pm and didn't get a call back until just after 11:00 pm. that's not cool",americanair,chermc56,0,,"ÜT: 42.63352.-83.624194" " I understand flight Cancelled Flightation but not being able to get through to change that flight for 6 hrs is not acceptable.",americanair,Apas717,1,,"Jacksonville Florida" " I understand that but I'm hoping I can rectify this in advance. I would call but I am in AUH. I just need my one checked bag.",americanair,uneek1908,0,,"The Great State of TEXAS" " I understand that. But 14 hours Late Flightr. I still haven't heard a word! How can you plan your week with no zero information!",americanair,RachelMader2,0,, " I understand that. but I'm not even being put on hold - it says ""try again Late Flightr. goodbye"".",americanair,larrylarry,0,,Toronto " I understand the need to drain the lavatory fearing freezing but why no policy on checking that before boarding? smh come on...",americanair,"JR_Fett",0,, " I understand the weather issue but you can't expect passengers to wait 24 hours inside airports for whatever reason. Outrageous",americanair,"Jess_JCW",0,,London " I understand the weather issues. I don't understand how I was not notified of the Cancelled Flightlation. and had to realize it so Late Flight.",americanair,ImanHabibi,0,,"Vancouver - Ann Arbor" " I understand they're busy & doing their best. My frustration is an automated call changing my flight w/o allowing me to talk",americanair,hamms6,0,,PNW " I understand weather is not your fault but ur cs reps are atrocious. I am NOT happy nor will I EVR fly w/ u again.",americanair,jadedhippie09,0,, " I understand you are busy but I have still gotten no answer. I need to get home and you guys have not helped at all",americanair,urduckcommander,0,, " I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.",americanair,susqhb,0,,"Dallas via NYC via the OC" " I understand. I'm feeling cranky. I called AA's bag tracker number and heard ""your bag has not been located."" 😩",americanair,KerithBurke,0,,"SNY in NYC." " I used the ""call back"" feature with an operator regarding my flight. got a call 2 hours Late Flightr and got hung up on. pleasehelp",americanair,kiabeveridge,0,,Chicago " I wait 2+ hrs for CS to call me back re why flt is cxld/protection & they hang up the minute I answer on 1st ring?",americanair,KCBobolz,0,,"Milwaukee County. Wisconsin" " I waited on hold for two hours. only to have my call. Really unreliable.",americanair,StephanSDalal,0,, " I want the flight I have on hold. I don't want a new flight.",americanair,totestoked,0,,"Naperville. IL" " I want to speak to a human being! !! This is not an obscene request!",americanair,SchrierCar,0,, " I was flying from Ft Lauderdale FL to Seattle WA on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight.",americanair,FvGrecia,0,, " I was flying today to MTY Mex at 9:30am but still appear Cancelled Flight. Where can i talk for another flight?",americanair,lalonajera7,0,,"Monterrey. Nuevo Leon" " I was going to change it to tomorrow because I am concerned if the fllight does make I won't be able to leave the airport 1/2",americanair,MikeBarr63,0,,"Allen. TX" " I was happy to purchase the upgrade. If only it was avail on my next flight.",americanair,SuperGlueMom,0,,"Southern Suburbia" " I was just called abt my flight Cancelled Flightlation- a flight that was Cancelled Flightled at 10:30a Sunday. Two 4:00a calls are not okay.",americanair,UNTAudra,0,,texas " I was on a flight for tomorrow and my reservation is coming up. Help me!",americanair,ElgortA,0,, " I was on flt 2222 tomorrow. they moved me to 750. I need it moved to Tuesday. the roads won't be better for flight 750. thanks",americanair,farfalla818,0,,"Plano. Texas" " I was rebooked on a flight that was too Late Flight for my connection!",americanair,Tumzine,0,, " I was suppose to be in FL 4 hours ago. And I'm not. I've been waiting for hours this is just ridiculous",americanair,"vickyyp__",0,, " I was told I had a 20minute wait time after waiting hours. And an hour has gone by. This is ridiculous",americanair,urduckcommander,0,, " I was worried when my bag went SAN to DCA 24 hours before me. But our reunion was an organized breeze! http://t.co/uOARyQ98PU",americanair,JamieCarlsbad,0,,"Carlsbad. So Cal from Hawaii" " I wasn't important this morning when you would not seat my wife and I together or allow me to choose seats at Flight Booking Problems!!",americanair,BDinDallas,0,,"Dallas. Texas" " I will and I will share with many. many others. filmcrew media ",americanair,CineDrones,0,,"Orlando. FL" " I will never fly with you guys again! I am stuck in memphis another day. Called to be credit something anything",americanair,chagaga2013,0,,"new york city" " I will thank you. What do I do if I can't get through and my flight on hold Cancelled Flights?",americanair,totestoked,0,,"Naperville. IL" " I wish I could remember all of their names!",americanair,Daphnewayans,0,,"Los Angeles" " I would like a refund for this flight. They delayed the flight 5 times. I feel like you're making fun of us.",americanair,igclp,0,, " I would like to be reimbursed for my shuttle from Denver after 1080 diversion 6+ hours sitting in plane and mech problems",americanair,chigirldc,0,, " I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont)",americanair,isainsbury,0,,"Great Abington. Cambridge. GB" " I would love to say the same but it's not so much. 5hs flight. no internet. no personal A/C. 20yr old plane. NoFunAtAll",americanair,perelmuterm,0,,Miami " I would purchase it if I was there by choice but you guys Cancelled Flightled my flight and have me stuck at DFW for 7 hours!",americanair,"teague_ryan",0,,"Southern California" " I wrote down the evoucher number. I got rid of the voucher when I purchased air fair",americanair,softwaredoug,0,,"Charlottesville. VA" " I'd just like to know where my bag is. when I'll get it and why I don't have it already. No accountability from Cust Service.",americanair,raymackin,0,, " I'd like to apologize to the gate agent for flight AA76. I was not aware that zone 1 was after the nine other precious gems.",americanair,StefanNiemczyk,0,, " I'd like to explore both options. and what the cost might be to change the date and destination.",americanair,iSmellNothing,0,,Boston " I'd love to take my seat. but it appears as though someone already has. disappointed upgrademe wtf http://t.co/9Gx5mMmubb",americanair,VeggieWhisperer,0,, " I'll DM you.",americanair,LSNorwich,0,, " I'll be sticking with in the future. No change fees. first bag free. and stellar customer service.",americanair,ChellyChelly,0,,"Pittsburgh. PA" " I'll give a reward for whoever finds and returns to me on Thurs when I fly back thru . I ❤️ these earrings!!",americanair,sherscott,0,,Houston " I'll try to have a great week once I receive it 😩😭💔",americanair,Princessk91,0,,"☀️SoFla☀️" " I'm at the airport right now and your people didn't know how to react and help me with this situation. Very frustrated.",americanair,Alefishman,0,,Argentina " I'm beyond confused here. why would you offer an earlier flight?? when they Cancelled Flightled 2222. I asked for TUES. please fix!",americanair,farfalla818,0,,"Plano. Texas" " I'm booked for Tuesday night. 60 degrees in Alabama right now. I'm good. Stay warm and safe.",americanair,bharris77,0,,"Frisco. Texas" " I'm flying into DCA my bag is at IAD. I am already Late Flight for my meetings at work. I will call the number when I land 😭",americanair,CamaroGuySteve,0,, " I'm flying with your competitor today. starts with an U and ends with D. I will never make that mistake again. americanforlife",americanair,mathardin,0,,"Corpus Christi" " I'm frustrated by all of the attitude toward ExecPlat members. thenewamerican",usairways,BartonDVM,0,,Arkansas " I'm getting calls from 1-800-433-7300 but the calls seem to drop instantly. Is there any alternate avenue for resched. support?",americanair,droqen,0,, " I'm going to speak with customer service at the airport tomorrow morning and see what my options are. I need a flight tomorrow",americanair,Cbarker5,0,,"Kingsville. TX" " I'm great thanks keep up the good work",americanair,HertzOnMyCouch,0,,"hertz's couch" " I'm here standing at baggage claim waiting for bags FOR OVER AN HOUR at DFW. The gate is 100 feet from here! nothappy",americanair,kock,0,,USA " I'm home & only 9hr Late Flight. No thanks to your service centre - their plan involved 4 flight legs all across NA and 2 full days..",americanair,Taylorgnomey,0,, " I'm in MEX. I need to fly to New York City tomorrow. My new flight on Tuesday is unacceptable. Please help.",americanair,AminahAMajeed,0,,"New York. NY" " I'm not sure what happened to my USAirways status when the merger took place.",americanair,StefanNiemczyk,0,, " I'm on 1058 tmrw from CUN DFW. Final dest'n is ORD. Seeing freezing rain in DFW all morning. Should I change my connection?",americanair,SocialJustin,0,,"Chicago. IL" " I'm on 1024 into Dallas. Do I have any chance of catching 2238 to Boston? Do I need to run from Gate D6 to A15?.",americanair,dgoot,0,,"Boston. MA" " I'm on flight 1027 tomorrow that got Cancelled Flightled. Need to find an alternative to get to Dallas. Please help.",americanair,nicoeats,0,,"Tokyo. Japan" " I'm still on hold if you're wondering... 4 hours 37 minutes and counting. ServiceFail OnHoldForever Suboptimal",americanair,troubledsoul99,0,,"Raleigh. NC" " I'm still patiently waiting for a response to my complaint email on Fri. What is the normal response time?",americanair,"Shay_Dine",0,,"Saint LOUis" " I'm sure all these birds will be in warmer weather soon.",americanair,laurmar737,0,,"San Diego. CA" " I'm sure they did. It's certainly chilly back East today! 😮",americanair,towbinator,0,,"United States of America" " I'm trying my hardest to not get frustrated. but I am getting no response on email or by phone. AA owes me $500. How do I claim",americanair,"_rtuck",0,, " I'm trying to choose my seats but every time I go to the next flight I get system error",americanair,queenwitchiepoo,0,,"Syd." " I'm trying to make a reservation with a <: 2 year old lap child. Don't see any option online. How do I proceed with reservation?",americanair,hellomichaellee,0,,"Cary. NC" " I'm trying to reach the advantage department to add my number to a recent flight",americanair,jsirls,0,,"Los Angeles" " I'm trying to register since 12:00.don't want to be separated from my brother during the15hours flight!There're few places left",americanair,"melaine_cre",0,,"Saint Maur des Fossés" " I'm willing to hold for an agent. you aren't being helpful you keep hanging up on me americanairsucks hiremorepoeple",americanair,planedoc71,0,, " I've been calling you for 3 straight days and no one picks up. Sure there are storms but there are also customers Holler!",americanair,owenHweaver,0,,"MPLS/ATX/BK" " I've been calling your 1800 all morning to change my name for an upcoming trip but am not able to get through. Please advise!",americanair,gdelgadillo,0,,"Brklyn by way of San Franciso" " I've been doing this all night. Can someone please help? I need my flt fixed. Please???",americanair,farfalla818,0,,"Plano. Texas" " I've been in line for over half hour trying to see a representative. now I might even miss the next flight too. unacceptable",americanair,nataliadarling,0,,"⋆city of lost angels⋆" " I've been on hold ANOTHER hour and still nothing. My Cancelled Flighted flight was supposed to be six hours from now. Stranded",americanair,andyellwood,0,,"New York. New York" " I've been on hold for 4 hrs. no call bk either. Family of 4 trying to get from HDN to DFW flight 1418 direct. Need new info plz",americanair,KaraKFox,0,,"Dallas. Texas" " I've been on hold for 55 mins about my Cancelled Flighted international flight. Am out of country. so can't leave a call back . Help?",americanair,andyellwood,0,,"New York. New York" " I've been on hold for about 3 and a half hours now. Thanks for Cancelled Flighting my flight and not notifying me.",americanair,HaileyUrban,0,, " I've been on hold with international award reservations for almost 2 hours. 800-433-7300 keeps calling me. what is going on?",americanair,hovy5019,0,, " I've been tryin to use my voucher to book a flight the last 2days. Lines are busy. Plse help me?The flight may go up.",americanair,clado225,0,, " I've been trying for 4 hours to get hold of someone.",americanair,jmgscott,0,,"Dallas. TX" " I've been trying to call to cxl a reservation for tomorrow. due to needing surgery this week - cannot get through?",americanair,KellyOlexa,0,,"Chicago. IL" " I've been trying to call your reservations desk for past 12 hours and can't get through. This is not what I expected.",americanair,ipodipoor,0,, " I've been trying to change a Thursday flight and there's a ridiculous wait time on the phone. and your website isn't helping",americanair,PimpianaJones,0,,Seattle " I've been trying to change frm AA 2401 to LAX at 6:50am MONDAY morning then AA 2586 from LAX to FAT to flight AA 1359? helpAA",americanair,kelseybiscoe,0,, " I've been trying to get through to reservations since yesterday to make a change to a reservation hold. when will it be up?",americanair,redeyes313,0,,"Lake County. Illinois" " I've been trying to reach your customer service for TWO days. I have received zero response. Never traveling AA again.",americanair,Rozzinbags5,0,, " I've called that and they said they can't help me and it's out of their hands. I really feel like an under appreciated customer",americanair,lindseyjerin,0,,"Alexandria. VA" " I've flown you many years without a complaint. You should start listening to your customers. You went from first to worst",americanair,Aero0729,0,, " I've got a BA flight as your airport couldn't accommodate us. We were left without any info. No vouchers for food.nothing.",americanair,"5amantha_marie",0,, " I've just received the ticket. Thank you for your help",americanair,"shaun_souza",0,, " I've never had anything bad to say until now. No love for faithful customers.",americanair,redeyes313,0,,"Lake County. Illinois" " I've never witnessed such covert tactics from an airline.",americanair,agoldenbrown,0,,NYCATL " I've tried ten times now last night and this morning...how many times should I try? Have meetings to make tonight in ATX.",americanair,RMauldin,0,,Texas " I've tried...its anyway",usairways,Andyba25,0,,South " I've witnessed a manager named Denise yell at 2 different customers with my same issue. rude",americanair,AlessandroDToro,0,,"Los Angeles" " If SNA curfew causes diversion. do you provide transportation from LAX? On AA1237 now. pilot not sure if we have time.",americanair,TweetyDave,0,, " If it's in my backpack. why do I need to see agent?",americanair,eb83125,0,, " If the flight I selected online was what was ticketed I would not be missing my connection. I need help getting to DFW or IAH!!",americanair,jeremyleewhite,0,, " If you are sorry. answer my claims (AA Ref 1-2990176298. 1-3001885409 and : 1-3001885409) accordingly. without using ""weather""",americanair,"Fede_123",0,, " If you care. could you have someone call me to explain what is going on.",americanair,stephenmartino,0,,"Baltimore. Maryland" " Im trying to call and book a reward ticket on one world partners but your automated system wont let me talk to any1. Great job",americanair,hovy5019,0,, " In car gng to DFW. Pulled over 1hr ago - very icy roads. On-hold with AA since 1hr. Can't reach arpt for AA2450. Wat 2 do?",americanair,zsalim03,0,,Texas " Is it possible to change the FF number on a passenger on a Flight Booking Problems. it won't let me change it?",americanair,LSNorwich,0,, " Is it true. as FAs are saying. that you have no way to collect money from passengers (after door closing) who want a MCE seat?",americanair,ronlieber,2,,"Brooklyn by way of Chicago" " Is large Wichita Falls Airport not receiving any arrivals? I have called and no one answers. I been waiting for 1 day",americanair,ELLLORRAC,0,, " Is my friends flight 386 from JAX to DFW Cancelled Flighted?",americanair,"mike_square",0,,"Dallas. Tx. USA" " Is there a way I can get a record of all the flights I've taken with you?",americanair,HargobindV,0,,"Kansas City. Missouri" " Is there a way to add my AA number to an itinerary that doesn't involve sitting on hold for 1.5 hours?",americanair,fetsyat001,0,, " Is there lack of communication/competition between the American and the Air by any chance?",americanair,mwecker,0,,"Washington. DC" " Is this a serious thread. Maybe you guys should re-read it. fail",americanair,nrosenb1,0,, " It is now going to be reported to the police due to the sexual assult sad that you didn't care",americanair,weezerandburnie,0,,"Belle MO" " It just hangs up and your agents on the ground are useless. How don't I have a seat on a first class ticket booked weeks ago?",americanair,"c_cgottlieb",0,,"Washington. DC" " It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ?",americanair,Rachelgaffney,0,,"Dallas.Tx" " It's been 3 weeks and no reply from customer relations yet. Running out of time. please help. request: 1-2888155964 thanks",americanair,whitejen99,0,, " It's not about weather. it's logistics. Why should I hold for 90 minutes when you called me? Why not get more desk agents?",americanair,drestuart,0,,"I am from Internet!" " It's not your agents: it's your voice activated system that's not working right. And no email on Cancelled Flightlation. Lots of problems",americanair,jameswester,0,,DFW " It's our honeymoon.I paid extra business. I was sitting next to my bride. you bumped me because of status. Disgusted",americanair,PhilipStafford,0,,"Tampa. Florida" " It's sad how I can't afford any long distance trips though. :/",americanair,Roope00,0,,"WARNING: Explicit language" " Its not that I wasn't offered ""perks"" by . I ASKED and was told. ""NO."" thenewamerican",usairways,BartonDVM,0,,Arkansas " Its the ABC's of PR. let your customers have the most info possible. Might want to go brush up on the basics...",americanair,ArtieFitchie,0,,Memphis " I’ll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks.",americanair,jkordyback,0,,"North Saanich. BC" " I’m still waiting - this has been going on far too long. Is there someone I can speak to?",americanair,mirandaash,0,,"Surrey. UK" " I’ve been on the line waiting for 40 minutes again.",americanair,MariaJesusV,0,,NYC " Jacquelyn at Charlotte just denied me compensation after 2251 was Cancelled Flighted due to plane malfunction well within your control",americanair,CantankerousCMF,0,,"North of 146th" " Joanna did a WONDERFUL job! Thank her for me?",americanair,"the_Dyp",0,,"Madison. WI" " Joanna is wonderful. new flight booked by a very friendly and helpful agent during a very stressful day! Thank You!",americanair,"the_Dyp",0,,"Madison. WI" " Joanne from your San Diego staff was phenomenal! Give that girl a raise. She handled our flightnightmare better than anyone.",americanair,SusieKapnas,0,, " Just called regarding my bag. came in yesterday and no one notified more or updated the online record locator customerservice",americanair,"Robin_Downing",0,, " Just followed you.",americanair,lsongne,0,,"Orange County. CA" " Just got a call from baggage dept. ""...still looking for your property"". It's went missing 1/28. PRERECORDED NO HUMAN SERVICE!!",americanair,betorides,0,, " Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response!",americanair,BethanySWinters,1,,"Los Angeles. CA" " Just learned my flight is Cancelled Flightled.can't get through by phone and don't see any option for assistance online. Any suggestions?",americanair,McKennon,0,, " Just took off. Sitting with someone who is scheduled on Buenos ares out of JFK.not sre if he will make it. R thy holding plane?",americanair,cubexg,0,,"New York" " Karen Riedel is a rock star employee and a miracle worker. I really appreciated her help this morning!",americanair,TheTimSales,0,,"Dallas. TX" " Kid upset. my staff upset (one accused of stealing fruit!!!!!) mistreatment due to airline policy of an Austic child.",americanair,Asigottech,0,,everywhere " Kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint",americanair,"JR_Fett",0,, " Kudos to the crew of Flt 167 today. Specially to Carlton. Loved your new 767-300. Keep up the good work AA!",americanair,RebeccaPla,0,,"PR/Miami/San Francisco" " Kudos to ticket agents for 2224 for making passengers check bags that are too big to fit in overhead.",americanair,chiyankfred,0,, " LAX-OGG-LAX using hard earned miles and was given lousy service. faulty seats on both legs and damaged bag. Your customer care",americanair,SamuelMondo,0,,Manchester " LGA 2 Nashville Cancelled Flightled phone center no help. Fabulous staff at gate D4 helped-2 young men handled crowd well.",americanair,maribarrera,0,,"Boston area" " LGA already by the time we pulled from the flight. QQBMUG. feel free to look up how many flights we've been ""reticketed"" on.",americanair,tessabusenius,0,,Edmonton " LITERALLY just told me they'd rather have an empty seat than my mom get to come earlier & take me to Dr. appointment. WOW",americanair,"Caleigh_Wilson",0,,"Los Angeles. CA" " LTALJX. from DCA to OMA this morning. All of the staff that helped me fix my problem were so helpful. goodthingscome thanks",americanair,JessieDax,0,, " Lady at B1 ABQ for 5347 on 2/23 was of a great service to all among several Cancelled Flightlations",americanair,PareshRP,0,,"Charlotte. NC" " Last thing I want to deal w/ before 8 on a Mon! I've already waited the suggested wait time. so I hope I get a call back ASAP.",americanair,"Precious_Here",0,,Indianapolis " Late Flight again geez flt2417 Late Flight delays typical",americanair,RealDavidSilva,0,, " Least you could do would be to refund me the one-way ticket I had to buy since you weren't able to accommodate. Thank you.",americanair,avaflav13,0,, " Let's all have a extraordinary week and make it a year to remember GoingForGreat 2015 thanks so much American Airlines!!!",americanair,Metalmikefisher,0,, " Lets hope it stays that way.Big thanks to your ground/outside crews all across the US the last month. Great FB post yesterday.",americanair,georgetietjen,0,, " Lost and Found is like talking to a hormonal teenager who refuses to talk to you. useless wastedeffort FAIL",americanair,"m_jl_c",0,,"New York. NY" " Lost black wallet at DallasAirport.I was on flight 2208 to CLE.Would appreciate ur help. Last I used it at on A20.",americanair,miajain,0,,"New York" " Lots of upset people. freezing terminal. and no gate agent. Kept us waiting on plane beyond allowable time length.",americanair,dwjudson,0,,"Toronto. Ontario. Canada" " Love the new planes for the JFK-LAX run. Maybe one day I will be on one where the amenities all function. NoCharge Ever",americanair,"Flora_Lola_NYC",0,, " Miami-PhL flight Cancelled Flightled just as I got to the gate. No one from AA around. no one on the phone. Awful awful awful.",americanair,StephanSDalal,0,, " Mold on my flight?!? US3825 filthyplane hopeidonotgetsick http://t.co/zIK2UoXGnW",americanair,"banderson_1978",0,,"Albany. NY" " More or less - after a night in a party hotel - no sleep and a 5:30 am rebook- on our way back to PHL http://t.co/4G0K0z2rei",americanair,miffSC,0,,"http://about.me/miffsc" " My bag flew with AA while I flew with Delta. and I'm still not sure whose final carrier is referred to.",americanair,sannimaarit,0,,"Finn between Detroit & Toledo" " My baggage is lost. my flight Cancelled Flightled and i get no accommodations? Not even to another airline. At least one free hotel?",americanair,"WishUpon_26",0,,KY " My boyfriend was supposed to be home Saturday but his flight from DC was Cancelled Flightled yet again. Please get him home!",americanair,JillNeeley3,0,, " My chariot tonight. From this angle it looks like a 787. no? http://t.co/3ZZKQWWbJz",americanair,2tsieRole,0,,"I'm everywhere." " My connecting flight to DFW was Cancelled Flightled and need to get to IND tomorrow. Any way I can get this sorted out? Been holding 1h08",americanair,krlmnz,0,,"New York City" " My ex-boyfriend picks up my calls more than you do! Cancelled Flightedflight nocustomerservice americanairlines FAIL",americanair,JesseSheriff,0,,"West Palm Beach" " My father loved working for you as well as PanAm",americanair,CliffordGries,0,,"Phoenix. AZ" " My flight 1108 was Cancelled Flightled. I need to be rebooked. and I can't do it online and they aren't answering calls. Help!",americanair,sindhurella67,0,, " My flight 1389 from Las Vegas to DFW was Cancelled Flightled! I've been on hold forever and I still have not spoken to anyone! Pls Help",americanair,PervezNabil,0,,"Frisco. Texas" " My flight through Dallas was Cancelled Flightled and I talked to reservations agent and got a new flight but have not received an email",americanair,paylukkar,0,, " My flight to was Cancelled Flightled. Mess ensued. Please thank the awesome Marcos (Concierge Key @ GRU) for sorting it out!",americanair,2tsieRole,0,,"I'm everywhere." " My flight tomorrow from SLC to DFW AA304 Cancelled Flighted. Can you help me get there?",americanair,taraaleung,0,,"Salt Lake City. USA" " My flights tomorrow were Cancelled Flighted. can't do anything online. and can't get through on phone. Help?",americanair,louiswoof,0,,"Tucson. Arizona" " My flt AA375 for 02/23 got cncled and i cant get hold of a CSR so i can get alternate arrangement. Plz help",americanair,kaps12,0,, " My friend needs some help on her flt (she's not on Twiiter). can I DM you her info?",americanair,Travelingwellfl,0,,"San Diego. CA" " My pleasure. next AA flight - this Wednesday to Milan. Italy for -- See you then! :)",americanair,TimMoore,0,,"New York | Hong Kong" " My reservation is on hold. not me. Wish I was on hold but that's not possible with the phone issues at americanair",americanair,BethMyn,0,, " My sister just received a call that her trip Wednesday (flts 2348/3499) was Cancelled Flightled and resched to next day. Why?",americanair,SarahFoglia,0,,"Tampa. Florida" " My ticket was booked with AA with miles..... Sorry we sold you a ticket with a company we merged with but we can't fix it?",americanair,jeremyleewhite,0,, " My wife & infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y’all hold AA1458 to RDU so they can connect?",americanair,nsj,0,,"Raleigh. NC" " Nah. just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary.",americanair,CakeNDeath,0,,"Old City Philly" " Need to change flight. but the CS is telling me it can't take my call. Can't change online. Please help. Flight is this week.",americanair,hellodukesy,0,,"San Francisco" " Need to go frm TPA to MCI tmrw & my connection thru DFW is Cancelled Flightled. Can u connect me thru a diff city? Been on hold for 2 hrs",americanair,MicMontgomery,0,,"Kansas City. MO" " Need to hold or get a call back. Just get hung up on by your phone system for 6+ hours now.",americanair,LightSuitcase,0,,"Here. But I want to be there." " New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/NBZkhiZF3V",americanair,HanlonBrothers,0,,"Gold Coast. Australia" " Next Friday. I'll take AA3074 to LGA.Sat morning. US1951+US874.Do I have to take my bags at LGA or I get them to my final dest?",americanair,PLHamel,0,,"Rive-sud de Montréal" " Nice AA employee making skillful excuses about Late Flightness due to catering snafu... http://t.co/YPVPVdlTYs",americanair,rcwhalen,0,,"New York City" " Nice to read it! Thank you very much!",americanair,ralvesp,0,,"Itatiba/SP" " Nicest people ever flight to Chicago.Thanks David Deane & Norma Sedholm for making me feel comfortable ✈️✈️✈️✈️✈️✈️✈️",americanair,BrophySheen,0,,"New Jersey" " No I do not have them yet. Called for baggage status 5 times yesterday.",americanair,lindseyjerin,0,,"Alexandria. VA" " No I was not given the choice by the rep Meelan (UK AA Contact Center) to escaLate Flight to a supervisor and had to book with change",americanair,waynebevan,0,, " No Meelan did not afford a supervisor to be included in the conversation. pls check the rec of the call badcustomerservice",americanair,waynebevan,0,, " No apology necessary. It was wind and I was on Delta. XOXO",americanair,tifotter,0,,"Sugarhood. SLC" " No it isn't - sheer incompetence was reigning at DFW today. I was there. On a plane on the GD runway. I doubt you were.",americanair,PiersDenney,0,,"Kansas City. MO USA" " No snow in St. Louis. Cold but no snow. Hub flights welcome.",americanair,murraysm,0,,"St. Louis. Missouri USA" " No worries at all. Y’all have a good one!!",americanair,deongordon,0,,"birmingham. usa" " No worries they called back 4 hrs Late Flightr while I was asleep and took an additional $200 fee. So by AA standards everything's gr8",americanair,"willie_funk",0,,"Dallas. Texas" " No worries. Don't blame you for weather.",americanair,jameswester,0,,DFW " No! We departed 24 hours Late Flightr. with a crazy crew. One of the lady simply freaked out and got away from job before departure.",americanair,rafalotto,0,,"São Paulo" " No. Had to Cancelled Flight my trip. Instead of a $25 future trip voucher. a $25 drink coupon would've been better! WakingInMemphis",americanair,janetmcq,0,,"Memphis. TN" " No. I was told I got put on another flight and that I would get an email. Still haven't gotten one yet.",americanair,natemup,0,,"Evansville - LA - NOLA" " No. It does. You could not be more wrong. http://t.co/66NXZhBbMT",americanair,djjohnpayne,0,,"Las Vegas. NV" " No. had already waited an hour for it and wanted to get home.",americanair,dianafakhouri,0,,"Chicago. IL" " No. it wouldn't let me complete transaction because it was one way from Barbados to NYC",americanair,"nic_tudobem",0,,"New York" " No. when I call AA now I can't even get on hold...can you help me?",americanair,dogbuckeye,0,, " None of the LAX flights into DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.",americanair,susqhb,0,,"Dallas via NYC via the OC" " Nope. Couldn't make changes online and after 90 mins on hold and time dealing w/ the rude rep. the 24 hour window has closed.",americanair,sirmunchie,0,,"eating curly fries w/ the wife" " Nope. I have not been rebooked.",americanair,darcisays,0,,"Wherevers not gonna get me hit" " Not even on the bag status...will take actions against this company is incredible how irresponsible are with the costumer",americanair,"Jhosa_M",0,,"Ando por el mundo" " Not good enough. No info communicated at any point - just silence. for hours as we sat. Oh. and then seat was broken. worst",americanair,CassVinograd,0,, " Not here yet. but I plan on it. If you could have them fly low and slow right in front of me. that would be great. :-)",americanair,petchmo,0,,Chicago " Not necessary. I am confident the excellent in-flight staff will make the appropriate report.",americanair,"Flora_Lola_NYC",0,, " Not okay. Since you couldn't put me on an earlier flight. I had to buy my own ticket on another airline.",americanair,avaflav13,0,, " Not only was 5418 Late Flight. but we've been boarded and waiting for over 30min. WTF?",americanair,skogsbergh,0,,"Lake Arrowhead" " Not true!! Stop making excuses! You either overbook or have crappy planes!",americanair,kanne822,0,,"Gilbert. AZ" " Not very helpful if my flight is already Cancelled Flightled! What about reFlight Booking Problems? AA has my email and cell - yet no notifications.",americanair,RMauldin,0,,Texas " Now you've Cancelled Flightled my flight. First a priority ticket bumped and now this. You're losing customers. People are furious.",americanair,"c_cgottlieb",0,,"Washington. DC" " Now your site is not working! WTF",americanair,MariaJesusV,0,,NYC " OK I will call them likely tmrw UK time to question the process getting the change charge reversed due to a bereavement",americanair,waynebevan,0,, " OMG ANSWER YOUR PHONE I HAVE BEEN ON HOLD FOR 1.5 hours. Cancelled FlightED FLIGHTS SUCK",americanair,shacker56,0,,southeast " Of course you are because that's your companies job! You guys failed at it in the first place. Upgrade me and then we'll talk.",americanair,chasefoster,0,,"Nashville/Space" " Oh that seems to have undone the seat selections in MCE. We only wanted the CX card on there to select the free seats",americanair,LSNorwich,0,, " Oh they seem to have reappeared now lol",americanair,LSNorwich,0,, " Oh trust me. I am in love. It is so beautiful!",americanair,FOHeming,0,,"Left hand seat in flightdeck" " Oh yea? That's it? C'mon buddy! Bring your special friend to the conversation - they seem to be doing NOTHING AT ALL",americanair,"_mhertz",0,, " Oh. and losing my luggage ridiculous angrybird where'smybag",americanair,GrrraceSM,0,,London " Oh.i already have turned itover to them. but apparently losing someones bag on their honeymoon doesn't require accountability",americanair,schwartz2max,0,,"Brooklyn. NY" " Ok. We will probably Cancelled Flight our flights then. take a refund. and get home another way. Wednesday won't work for us.",americanair,MackShultz,0,,Seattle " Okay. I think 1565 has waited long enough for a gate at DFW...",americanair,beaubertke,0,,Texas " Okay... If someone does it look for it now my fear is it will be lost forever. It's a very small item.",americanair,sherscott,0,,Houston " On flt 1627 from DFW to FAT on 2/23 and it was 86'd. Can you rebook me on the 1359 flight tonight? Can't get through on phone.",americanair,SmithsAreRare,0,,"L-Town" " On hold for 20 mins and then used the call back service only to have an agent call me and put me on hold forever-anyone there?",americanair,GurpreetSaran,0,,"San Jose. CA" " On hold since 5am. When no one can get to the airport. Cancelled Flight flight. don't make us pay huge fee to change flight.",americanair,kayliemj,0,,"Seattle. WA" " One hour to check in is 45 minutes too long. MIA FAIL.",americanair,jongann,0,,"iPhone: 38.961334.-77.006119" " Only fluctuated because aa took 2 hrs to call me back.Ended up paying (extra) in $US so above statement not true",americanair,"nic_tudobem",0,,"New York" " Or u cud answer my ? here! 140 is plenty. Inflight stealing going on right now & FA won't have the uncomfortable convo w pass.",americanair,ronlieber,0,,"Brooklyn by way of Chicago" " Orbitz has only shown ""priority"" seats since we booked & paid 3 weeks ago.",americanair,skyfullofbacon,0,,Chicago " POOR EXPERIENCE 2day at ord chkin. 8 emp. w/3 cust. 10 waiting. Asked to speak w/supervisor. Told 20 min. In a mtg!! What?!?!",americanair,traceymalone,0,,"chicago. il" " Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD",americanair,LeslieWolfson,0,,"Miami Beach" " Pay for my accommodations when you are the ones Cancelled Flightling it for no reason and I know your saying (lying) it cause of weather",americanair,JasonShaw2,4,,Belleville " Phone just disconnects if you stay on the line. Need to checkout of hotel in 2 hrs & have no place to go. Can't keep calling.",americanair,wordnerd153,0,,"Bellevue. WA" " Plane Veers Off Runway at Icy Dallas Airport http://t.co/DW6VDvqXBB",americanair,"WCARN_NEWS",0,,"Beijing. China" " Please REPLY! How do you mess up my rebook TWICE???",americanair,farfalla818,0,,"Plano. Texas" " Please bring American Airlines to BlackBerry10",americanair,sanyabun,0,,"Nigeria.lagos" " Please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight?",americanair,PowerSurgeMusic,0,,"✅" " Please follow me.",americanair,JatinPonia,0,, " Please help AA 2258 Monday Cancelled Flightled. Can you advise on reFlight Booking Problems / refund. Have children and need to make plans now",americanair,"faisal_tayebjee",0,, " Please stop changing my flights for Spring Break. This is the 5th time!",americanair,atuitel,0,,Michigan " Please try it yourself - call 1-800-433-7300 and see what happens... then you'll understand. allrepresentativesbusy nooption",americanair,BethMyn,0,, " Policy makers need to change their mindset on aviation. Flying is not for... http://t.co/DQnn0Rf1V8",americanair,"Jasra_G",0,,"New Delhi" " Priority baggage evidently means it comes out last",americanair,TravelingProf,0,,"Great Barrington. MA" " Ps. I was right.",americanair,chasefoster,0,,"Nashville/Space" " QSVGRU when would the next flight arrive?",americanair,McKennon,0,, " RDU Customer Service is awesome. Thanks! Give em all bonuses.",americanair,mwasserman818,0,,"Flying Giraffe Travel" " Really?They closed the gate at 10:30 instead of40.I got there at 10:39. If u wudda put in my ktn like I asked. I wudda made it.",americanair,whyemes,0,, " Rebooked for tomorrow morning. Never been here - not sure what I can see before tomorrow morning!",americanair,KristinaMeyer7,0,, " Reebooked for tomorrow in AA 1389 LV-DFW at 810 am arriving 12.50pm: still open this flight?",americanair,titoebc,0,, " Requiring customers to fill out all the contact information each time seems designed to prevent or limit interaction.",americanair,ianbeyer,0,,"Wichita. Kansas" " Reservation Line won't let me speak to a representative because they are too busy. They literally disconnect you. Why bother?",americanair,osteenam,0,,"Phoenix. AZ" " Retrain in Customer Service first. make proper adjustments when Cancelled Flightling flights. Own up to your Mistakes.",americanair,cumulusmind,0,,Everywhere " Right. But more than two hours Late Flight. and it seems due to poor communication. which sounded like it was annoying on-plane staff",americanair,mwecker,0,,"Washington. DC" " SFO. Natt (the agent who helped me) really did an awesome job.",americanair,scottfmurphy,0,,"New York. NY" " SJC->:LAX. After the fourth time. I gave up!",americanair,carlw1980,0,, " SO BAD service in Miami. AirPort..",americanair,davidsalomonr,0,,Mexico " Same as yesterday's Cancelled Flighted flight. AA104. Your customer support is just awful!",americanair,ProConPartners,0,,UK " See photo of 787 model & our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http://t.co/oilnCfWEyg",americanair,KestrelEng,0,,"Dublin. Ireland" " See photo of B787 scale model & our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http://t.co/kfD4WQRkLW",americanair,KestrelEng,0,,"Dublin. Ireland" " She could even see that I had tried to make the transaction but wouldn't offer me the price I'd tried to purchase it at.",americanair,"nic_tudobem",0,,"New York" " She got to the gate just in time to watch the plane push back. 5 minutes was all she needed. Glad we’ve relatives nearby.",americanair,nsj,0,,"Raleigh. NC" " She seems a little preoccupied - that's why I'm bringing it to your attention. I am just flagging an issue as an observer.",americanair,dwjudson,0,,"Toronto. Ontario. Canada" " She told us we had to drive back to drop it off so they could attempt to fix it. Really? Don't have time to do that. terrible",americanair,JamesDegelder,0,,"Greater Boston Area" " She was at gate on time though. they made her cry. and made a scene for 10 mins instead of boarding her. Plane still outside.",americanair,dwjudson,0,,"Toronto. Ontario. Canada" " Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (& social media team for customer service)",americanair,VisualWorshiper,2,,"Dallas Area. Texas" " Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?",americanair,Mwoodshop,0,,Jerz " So break whatever you want. take no responsibility..Too bad for customer? media filmcrew nytimes ",americanair,CineDrones,0,,"Orlando. FL" " So i was visiting SJU and was returning to Paris and they checked my bag at the gate in SJU. i arrived in paris and nothing.(1)",americanair,Rom55Weber,1,, " So much for Status. EP and 1.5 million miles. Revenue First class ticket and Im sitting in Coach thanks your rude CS staff",americanair,Bank1960,0,, " So plot thickens. We're on plane but no ground crew to get us off gate. Apparently under the weather in large numbers....",americanair,rcwhalen,0,,"New York City" " Somehow between DFW and MIA I got bumped from 12B all the way to 41G on 2312? What's up with that?",americanair,lmaxwell11,0,,"O.K.C." " Sorry that is a sad answer a fully refundable first fare and no response in 6 weeks ! No more AA in my future !",americanair,richardgru,0,, " Sorry. what equipment? Have the passengers been allowed to return to the plane?",americanair,"jono_1984",0,,"Hertfordshire & London" " Still looking as we speak.",americanair,FOHeming,0,,"Left hand seat in flightdeck" " Still on hold. Way to suck.",americanair,kayliemj,0,,"Seattle. WA" " Still sitting in airport as 6:05 flt delayed until 6:55...but still not boarding. what is happening? No info....",americanair,bfriend10,0,,Chicago " Still waiting news about my bags 48hrs already happened and this company don't give to the passengers any certain information",americanair,"Jhosa_M",0,,"Ando por el mundo" " Still waiting on bags from flight 1613/2440 yesterday First Class passenger not happy with your service.",americanair,PhotosBySharon,0,,Massachusetts " Stuck in Miami. and one of the worst customer experiences I have ever had. Will be sure to let everyone know about my time w/AA",americanair,StephanSDalal,0,, " Stuck on a plane at JFK: food was not on the plane now we need to wait crew to push back the plane. Good job. AA!",americanair,LeoSouza1977,0,,"New York City" " Stuck on the plane in Charlotte. Going to miss my connection. No words from staff. Maybe some damn pretzels?",americanair,redpaintrain,0,,"saint paul" " Such a suprise! New vanity kit set for frequent travellers 😀 thank you AA! http://t.co/fA7Nygn1Ux",americanair,nembro78,0,, " Super Spring Tides and “Tide of The Century” Drawing tourists to French and U.K coasts:",americanair,"Cecilia_stories",0,, " Supervisor M.Robinson just served a lot of attitude. Cancelled Flighted my flight out of spite. then put me back on on crazybitch",americanair,AlessandroDToro,0,,"Los Angeles" " Supposed to arrive at my destination tonight. American rebooks me for Wednesday? Where am I staying until then?",americanair,"c_cgottlieb",0,,"Washington. DC" " THANK YOU FOR ALL THE HELP! :P You guys are the best. americanairlines americanair",americanair,pornobobbie,0,,"ÜT: 37.77581.-122.419796" " THANK YOU!!! 👍👍👍👍👍",americanair,flemmingerin,0,,"San Diego" " TSA said there is nothing they could do. But the question is why are your employee's swapping your customers belongings?",americanair,"Captain_A_Hab",0,,"Charlotte.NC" " TSA. When I tried to check in the things I've bought your people told me it was Late Flight to do it. So... I want my things back",americanair,LeluBlesa,0,, " TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info.",americanair,superyan,0,, " TY! But. their site says "" Please note that we do not offer a print subscription service for American Way. ...""",americanair,SweetKirabella,0,,"The 2nd star to the right" " Telling frustrated customers ""we are super busy. please call back Late Flightr kthxbai"" and then hanging up is not the best practice.",americanair,jmariecastillo,0,, " Thank You! CC: ",americanair,heatherjpitcher,0,, " Thank u! Did reach out to both and have not had a response yet. Lost and Found goes straight to VM.",americanair,miajain,0,,"New York" " Thank you",americanair,csckirk,0,,"North Texas" " Thank you for being so responsive on Twitter. Truly impressive.",americanair,dwjudson,0,,"Toronto. Ontario. Canada" " Thank you for holding. we apologize for the delay in answering your call. To speak to a representative please continue to hold.",americanair,troubledsoul99,0,,"Raleigh. NC" " Thank you for responding so quickly to my tweets I do appreciate that.",americanair,RockUrHumanity,0,,"East Coast/New England" " Thank you for the acknowledgement. The IFE didn't work all that well anyway so maybe time to upgrade to lower profile system.",americanair,fuzzygoats,0,,Tucson " Thank you for the info! Changes need to be made over the phone. correct? Is there any way an AA agent can call me directly?",americanair,iSmellNothing,0,,Boston " Thank you for the quick customer service today. RefundProcedureNotTooPainful I know that Winter Weather is not your fault.",americanair,emhammer5805,0,, " Thank you for the response. When I book I've tried my AA number and my US Airways number and each time it doesn't pick it up",americanair,roblasvegas,0,,"Las Vegas" " Thank you for the response. Much appreciated!",americanair,Kristimb,0,,"Los Angeles" " Thank you for the response. we got it resolved at the counter.",americanair,CorsoSystems,0,,"Chicago. IL" " Thank you for the worst experience ever on an airline. from me to you. I hope your embarrassed as an airline. Pathetic",americanair,AebischerDrew,0,,Illinos " Thank you so much.",americanair,davidmacho,0,,"ÜT: 41.498967.2.186957" " Thank you! You will see me :)",americanair,TreyWheelerCEO,0,,"Lima. OH" " Thank you!!!! I will be there to pick her up on time.",americanair,"mike_square",0,,"Dallas. Tx. USA" " Thank you.",americanair,vickky1319,0,,"Somewhere In The World..." " Thank you. Good suggestion. I checked and we were not rebooked. We'll keep checking and looking for other flights",americanair,DanielLassman,0,,"Ocean Ridge. FL" " Thank you. It's much appreciated. We have been on the plane for 90 min now at the gate.",americanair,maxfitgirl29,0,,"Chicago. IL" " Thank you. but I'll be Cancelled Flighting my return flight. as I've already rebooked with another airline so I can get home today.",americanair,brandycolbert,0,,"Los Angeles" " Thank you. you too!",americanair,pokecrastinator,0,,"United States" " Thank you.....you do the same!!",americanair,douglaskgordon,0,,"Caribbean. New York and Miami." " Thanks - I note some. but not all. flights are Cancelled Flightled - are only some aircraft/runways working out of DFW today/tomorrow?",americanair,0veranalyser,0,, " Thanks :-) Good to be back safely. See you again soon!",americanair,CGNewell,0,, " Thanks but don't understand why they couldn't have used the tug at the next gate over. ground crew took a break? unacceptable",americanair,TNLtraining,0,,"Aspen. Colorado" " Thanks for asking On second plane after maintenance issue. for flight from ORD to LIT. Sitting at gate in very very warm plane",americanair,DigitalEdMom,0,,Wisconsin " Thanks for doing that but now it's telling me to go to the airport and check in with an agent-what's up? http://t.co/PfseNJk5Pw",americanair,flemmingerin,0,,"San Diego" " Thanks for sharing these photos! Round of applause for your crews! We appreciate all their hard work.",americanair,dfwairport,1,,"DFW Airport. TX" " Thanks for the champagne AA153 ORD-NRT to celebrate my TokyoMarathon2015 finish! http://t.co/Ij4xL01tKX",americanair,MigsRunner,0,,"Boston. MA" " Thanks for the quick response - it's appreciated!",americanair,"nicole__cooper",0,,"Wichita. KS" " Thanks for the reply. but a functioning plane four hours ago was the only way to do that. The staff was friendly. tho.",americanair,VeniceWhiteBoy,0,,"Austin. TX" " Thanks for the response.Tough night for all involved. Our flight got Cancelled Flightled as we started taxiing down the runway.",americanair,janetmcq,0,,"Memphis. TN" " Thanks for your canned response that makes it look like you care about your customers. I'm sure all Twitter users fall for it..",americanair,cbratch67,1,, " Thanks gang! Mind if I ask. do you handle all of your Social Media in house?",americanair,scottfmurphy,0,,"New York. NY" " Thanks guys got some sleep. Hang in there DFW with bad weather.",americanair,georgetietjen,0,, " Thanks guys. you got it. I'm heading to Milan on Wednesday. so big week with the AA family :)",americanair,TimMoore,0,,"New York | Hong Kong" " Thanks so much!",americanair,beckyw618,0,, " Thanks that was done. I just don't understand why those whose bags couldn't fit aren't notified in air/at landing technology",americanair,"Robin_Downing",0,, " Thanks to AA for the upgrade today and getting me on a new flight after my first one was Cancelled Flightled!",americanair,EarlGrice,0,,"Lee's Summit" " Thanks!",americanair,vMongo,0,,"DFW Area" " Thanks! Are they really open 3.30 am - 7 pm every day? Any way to check they are open before going all the way there? Thanks.",americanair,m0nica,0,,"Cambridge. MA" " Thanks! Bleh. disconnected! Let's try this again!!",americanair,CinemaTim,0,,"Founder of #MovieChurch" " Thanks! Great stuff! I can only imagine how jammed everything is.",americanair,ThatEricAlper,0,,Toronto " Thanks! He is.",americanair,Laurelinesblog,0,,"Chapel Hill. NC" " Thanks. Having issues checking in for flight. please check our DM convo for more info.",americanair,flemmingerin,0,,"San Diego" " Thanks. Took care of it. Issue was IVR was unclear and took too long to get a call-back option. Would love to see that fixed.",americanair,jameswester,0,,DFW " Thanks. Two hours to go inflight. then hotel. Hang in there with all the DFW travel delays AA team.",americanair,georgetietjen,0,, " Thanks. both airlines said that it is located at AA Detroit. Also was informed that it flew with AA. which shouldn't matter.",americanair,sannimaarit,0,,"Finn between Detroit & Toledo" " Thanks. but that results in missing the conference I'm attending. Are there options to book earlier.or if not.receive a refund?",americanair,McKennon,0,, " Thanks. have emailed them. How long should I expect for a response?",americanair,RobinaBennett,0,, " Thanks. she did her best. Staying the night in Dallas. new trial to Detroit via Atlanta tomorrow. assuming no Cancelled Flightlations.",americanair,sannimaarit,0,,"Finn between Detroit & Toledo" " Thanx for replying. DM sent",americanair,whyemes,0,, " That what I hoped - contacted them 3 wks ago about this but they have not responded and still issued in US funds. frustrated",americanair,mirandaash,0,,"Surrey. UK" " That will be the third time I have been called by 800-433-7300 an hung on before anyone speaks. What do I do now???",americanair,BloomBuzz,0,,"Amityville. NY" " That's a complete cop out! U ask what the issues are. then do nothing about it. How are we supposed to sort the situation now?",americanair,BridleCharlotte,0,, " That's good. I'd expect that but I can't get through on the phone to make any changes. Can I change it online?",americanair,kayliemj,0,,"Seattle. WA" " That's ok...You may keep my $25 and lose my bag with no info. but you no longer have my trust. Bad way to handle this.",americanair,jacquelinewins6,0,, " That’s a rather clunky process. Whoever designed that clearly doesn’t understand e-mail 101.",americanair,ianbeyer,0,,"Wichita. Kansas" " The Wichita Falls Airport is the worst. will never fly in or out again. Unknowledgeable staff.",americanair,ELLLORRAC,0,, " The bad weather wasn't a surprise! You should have double/triple staff on hand to handle calls. Way to treat your customers.",americanair,sweetmel,0,,"Dallas. TX" " The delay is nothing but the personnel being so combative up to the point of saying ""what's the hury. the plane is not leaving",americanair,fpinell,0,,"Santo Domingo" " The flight is the wrong day. Confirm USXLON. Departure on 5/21 should be 5/22 for 2 people",americanair,jhamby1,0,,"Winston-Salem. NC" " The flight was delayed 5 times. Spent almost 40min on the tarmac. I'll reconsider my future flight options.",americanair,skogsbergh,0,,"Lake Arrowhead" " The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.",americanair,"Flora_Lola_NYC",0,, " The pilot admitted to us that this delay is entirely because of AA incompetence and poor equip checks.",americanair,dwjudson,0,,"Toronto. Ontario. Canada" " The pilot told us they would release bags as well as offer hotel vouchers. Neither happened.",americanair,cloop87,0,,"New York. NY" " The point of the pic: If your reps struggle with the merger this much. imagine how it is for the public! http://t.co/hQdB5IRuVg",americanair,andrewjh,0,,"Capitol Hill D.C." " The website won't let me view my reservation due to ""changes made outside http://t.co/nwF2FkA8fY"". I'm on hold now to get help.",americanair,natemup,0,,"Evansville - LA - NOLA" " The wine served in USAirways flights are watered down somehow right out of the bottles.",americanair,MenawatSharad,0,, " The word failure means: an act or instance of failing or proving unsuccessful: lack of success nonperformance of something due.",americanair,MindWarpLLC,0,,"El Paso. TX" " There are only 24 hours to Cancelled Flight or change itineraries booked online and that 24 hours is just about over. Impossible scenario",americanair,samcurly,0,,LA " There was no one from AA at the woase2015 event ",americanair,Airportcluster,1,, " These are some awesome photos. Thanks for sharing! 😁",americanair,Mtts28,0,,Virginia " These birds could fly to South America for example Argentina",americanair,jjqb1,0,, " This doesn't address my issue. I am on hold for 30 min to speak with an agent.",americanair,"law_econ",0,,"Newport Beach. CA" " This entire process took sooooo long that no decent seats are left. customerservice",americanair,roblasvegas,0,,"Las Vegas" " This is exactly why ill be flying AA from to Dallas! Only airline I trust!",americanair,Mtts28,0,,Virginia " This is getting a bit ridiculous when and you have made me miss 2 full days off work and had to pay for cabs back and forth",americanair,JasonShaw2,4,,Belleville " This is getting out of hand. I called Reservations to reserve the seats that it won't let me select online and there's a fee...",americanair,nrosenb1,0,, " This is very true. Another reason why we stay South in the Winter months of travel http://t.co/fgJbex480D",americanair,AirlineAdviser,0,, " Thx! I hope so. IAH to DFW to OKC has turned out to be a LONG trip today and I have to work tomorrow.",americanair,sherscott,0,,Houston " Thx. someone picked up after 45 minutes",americanair,judyatpan,0,,"Oakland. CA" " Tired of sitting on a delayed 1702 again and again computer down",americanair,PatrichRuben,0,, " To announce DURING BOARDING that you chose to limit catering to the point that you WILL run out shows a lack of planning. IMO.",americanair,"Flora_Lola_NYC",0,, " To think that I'm a ""Priority Member""! Wonder how you treat the plebes. I know which rewards card I'm Cancelled Flightling immediately.",americanair,melissamassello,0,,"Austin. TX" " Toby hates you lol",americanair,"real_babygirl98",0,,"Lost boys. Neverland" " Took a flight yesterday fron TPA-DFW-AUS. Bag went to IAH. Today bag went to IAH-DFW and then back to IAH. Still no bag!",americanair,raymackin,0,, " Traveling with my infant: Do you check the carseat for free? If so. do you provide a bag? Someone told me but wanted to confirm",americanair,"nicole__cooper",0,,"Wichita. KS" " Trip cut 7 hrs short due to flight change/massive layovers/ no peanuts or crackers/ asked for H2O and received about 2oz.",americanair,breakthemark,0,,"Portland. OR" " Trying to Cancelled Flight fligt 2321 O'Hare to Dallas 12:17pm. High call volume no one answer. Online no confirmation. thankU",americanair,1JENSABA,0,,"Chicago.IL" " Trying desperately to get my boyfriend booked on the same US Airways flight as myself for the same price. Can you help?",americanair,AesaGaming,0,, " Trying desperately to rebook my moms flight. Waited 10 hours for callback. got disconnected and they didn’t call back. help",americanair,"kris_bailey",0,,"San Francisco. CA" " Trying for 20 hrs to reach agent. Must make change that can't be done on web by 11:59 PST. Had to Cancelled Flight revs ystday.",americanair,dorothykirk,0,,"North Carolina" " Trying to find out if flight 340 DFW to HOU is on tonight. Exec platinum desk not calling back and online info not clear.",americanair,rebeccabw,0,,"Dallas. Texas" " Trying to get my flight changed through dallas. Calling your number just says thanks for calling and hangs up. Guess I'm stuck",americanair,"T_Lubinski",0,,"Boston. MA" " Trying to make an online Flight Booking Problems one way from Barbados -NYC but wont let me as says I need a Barbados CC...why??!",americanair,"nic_tudobem",0,,"New York" " Trying to rebook a flight with you because of Cancelled Flightlation is a nightmare. I was hung up on once. Can you help me rebook?",americanair,KearyDennison,0,, " Uhmmm we need down in Dallas.Tx for his tour 😫😫😫",americanair,"bitter__tweet",0,, " Unbelievable that I cannot even wait on hold to speak to a human being to resolve my issue!!!!!!!! The system simply hangs up!",americanair,"mcconnell_km",0,,"Chicago!" " Understood. Integration takes time. but no excuse for poor customer service",americanair,ariefriedheim,0,,"New York. NY" " Understood. Thanks anyway",americanair,Travelingwellfl,0,,"San Diego. CA" " Unfortunately that is not true. A robot apologizes and hangs up. So how do I get help?",americanair,McKennon,0,, " United needs our ticket number since you rebooked us and you gave the incorrect ticket number now we can't check in help",americanair,letyak,0,,"Philadelphia. PA" " Uwon't allow me2make changes online. force me2sit thru excess phone wait times&still insist charging crazy fees. Thats service?",americanair,jhamby1,0,,"Winston-Salem. NC" " VERY upset that I cannot select seats for Tuesday flight online or over the phone. Terrible customer service :( Please help!",americanair,"Active_Aly",0,,"London. England" " WHAT IS GOING ON? This is pathetic. Online doesn't work and phone wants $25 to give a seat assignment.",americanair,nrosenb1,0,, " WHERE IS MY BAG?!?!?!",americanair,FunNateofPMG,0,, " WORST SERVICE EVER!! Delayed flights for more than 5 hours plus you missed my bag! And your employees are rude 😡😡",americanair,ParttyM,0,, " Waiting an hour now for a pilot AA3688. Is there a pilot in the house at DFW?",americanair,MGregoryBrown,0,, " Was not on board you today just watched report unfold on Twitter but still am very proud!",americanair,susan2312,0,,"Hants/Surrey. UK" " Was put on hold for 5.5 hrs then got a call back at 11:20 pm. only to wait on hold for another hour.",americanair,avaflav13,0,, " Was told you could only refund me the cost of my original return flight (note: flight you had booked for me was more expensive)",americanair,avaflav13,0,, " Way to suck at customer service. Dallas is trapped in an ice storm but you didn't Cancelled Flight 7am flight & been on hold all day.",americanair,kayliemj,0,,"Seattle. WA" " We all did! Skipper's walk-around too :(",americanair,"Slacksoft_uk",0,,Cumbria " We did talk with Delta for about hour over phone. and I got a number from Delta that they asked to give to AA. which I did.",americanair,sannimaarit,0,,"Finn between Detroit & Toledo" " We don't mind the fee! We were told we can't change name on ticket at all.",americanair,AnnaIntheCity,0,,"Northern Virginia" " We have been sitting on this bird AA1457 for 2 hrs on the dfw tarmac. Some water would be nice. Where's your manners?",americanair,WheelsUpDDD,0,,"San Francisco. CA" " We tried with multiple people. I already sat on the phone for an hour and a half and got nowhere.",americanair,"Caleigh_Wilson",0,,"Los Angeles. CA" " We've 15 official complaints signed by AmericanAirlines Lima supervisor. Customer Relations pls compensate 4 the 10-hour delay",americanair,ricmarias,0,, " We've sent you more info via DM. I truly hope you resolve this very quickly. media filmcrew cnn nbc",americanair,CineDrones,0,,"Orlando. FL" " Weather was not involved.",americanair,breakthemark,0,,"Portland. OR" " Well I'm showing I am still sitting at the gate on the plane that has not departed?",americanair,"JR_Fett",0,, " Well if you won't let me handle my reservation/change online. & your Reservation call hangs up on me wtf do I do?? Bullshit.",americanair,"RPA_CRE",0,, " Well. you guys are totally kicking a million pounds of ass. Bar none. the best SM team in the airline industry in my opinion.",americanair,scottfmurphy,0,,"New York. NY" " What are Preferred Seats?",americanair,nrosenb1,0,, " What are we going to do about the nightmare you guys out me through yesterday? Zero response from the tweet you last sent me.",americanair,monumentsinking,0,,"PDX JFK SFO BDL" " What happens when you combine Top Chef & the beauty of San Miguel de Allende. My Late Flightst food blog. http://t.co/7t1rDRCRe6",americanair,Qwhocooks,0,,Chicago " What's the best way to check on any delays or Cancelled Flightlations for my flight out of DFW on Tuesday?",americanair,KyleSauce,0,, " What's the status at DFW? Ticket agent at gate A9 was very rude and unhelpful.",americanair,sigmanu56,0,,"Natchitoches. LA" " When Flight Booking Problems an int'l flight online. do I have to provide a passport number when Flight Booking Problems or just when I arrive at airport?",americanair,beckyw618,0,, " When I left Orlando. I was 2nd in line for standby. I land and I'm 4th. 'Priority members get first available seats'. Awesome.",americanair,bshelton68,0,,Everett " When did they start to sell water ?",americanair,TheSmartraveler,0,,"Los Angeles. CA" " When will callers from the East Coast be able to speak to an actual human for reservation support? All agents busy call Late Flightr..",americanair,tgd011,0,, " When will the old 777-200 fly ORD-PVG get upgraded?",americanair,"gu_runyu",0,, " Where are your ticket offices in Boston? Impossible to book by phone or use voucher on website. what a headache! PLEASE HELP!",americanair,m0nica,0,,"Cambridge. MA" " Where are your tickets offices in Boston? Impossible to book by phone or use vouchers on website. what a headache. PLEASE HELP!",americanair,m0nica,0,,"Cambridge. MA" " Who do I report missing baggage to when baggage claim leaves before midnight?",americanair,CinemaTim,0,,"Founder of #MovieChurch" " Why can't you handle your customers needs? Cancelled Flightled flight. 800 number leads to a quick ""Goodbye"" Very Sad!",americanair,"the_Dyp",0,,"Madison. WI" " Why did AA973 return to JFK? Thanks :)",americanair,"brooks_angus",0,,"Greater Geelong" " Why did I have to stand at baggage claim for an hour waiting for a bag that you knew never made it on to the plane?",americanair,"Robin_Downing",0,, " Why does your iPhone app not have any sort of notifications option?",americanair,joerago,0,,"Chicago. IL" " Why doesn't anyone make a better effort to retain customers. It should be an easy fix. I just want to travel AA.",americanair,redeyes313,1,,"Lake County. Illinois" " Why is it ok that no-one can help me with the bag you lost on my honeymoon 3months ago. this is not responsible or professional",americanair,schwartz2max,0,,"Brooklyn. NY" " Why is your cover photo of TWA? Just wondering.",americanair,stormxlove47,0,,"AJ's Heart" " Why not sell MCE during post door-close shuffle in same way u sell drinks/snacks? People on my flight self-upgraded w/o paying.",americanair,ronlieber,0,,"Brooklyn by way of Chicago" " Why offer automated call back option when agent is available only to call me & have me sit on hold? At 12:30am. onholdfordays",americanair,LisaMitchL,0,,Indianapolis " Will 2396 be Cancelled Flightled tonight?",americanair,"Bardi_toto",0,,"Hawaii/Dallas/Tucson/LA" " Will do. Appreciate the replies though.",americanair,SeguineJ,0,,"Russell. KS" " Will it be this year. do you think?",americanair,onefjef,0,,"Brooklyn. NY" " Will my us air points now be combined with yours?",americanair,DJoyles,0,,"Could be Anywhere" " With snow/ice forecast DFW Tu pm-We am what is change policy on reservations we hold Wed morning? Any leeway??",americanair,csckirk,0,,"North Texas" " Worst airline ever. We have been stranded for 24 hours because of your 7 hour delay with flight 104 last night.",americanair,"5amantha_marie",0,, " Worst airline. You Cancelled Flight flight. don't let me know. I wait on hold 30 mins. told to enter callback for middle of the night?!!",americanair,melissamassello,0,,"Austin. TX" " Would have had to fly real far south. huh? WinterWeather Brrr",americanair,ransvoice,0,,"Cary. NC" " Would it be ok to send you a DM asking a few questions because i'm deaf and been on hold so long?",americanair,Tai00,0,, " Would love to DM you. but my Twitter app says you're not following me and I can't.",americanair,mmanny,0,,NYC " YOU FUCKING SUCK",americanair,"em_fitzpatrick",0,, " Yay. thanks! Appreciate the help. I know it's NUTS right now with the cold and ice!",americanair,twizda,0,, " Yeah. try harder. No catering truck in sight. Can we just leave now w/o the food won't eat anyway?",americanair,rcwhalen,0,,"New York City" " Yep. was in one of my other camera memory card :D",americanair,FOHeming,0,,"Left hand seat in flightdeck" " Yes I am. 2495/1170. RNO departure at 1229 on 2/25 w/connection at DFW to LGA. I can do the 1120am to LAX and then to JFK",americanair,georgetietjen,0,, " Yes and without my bags. 2 first class tickets to Tahiti would be nice. Just saying",americanair,sigmanu56,0,,"Natchitoches. LA" " Yes. However. the seats they assign us that day are never together. I just want to sit with my husband! Why is that impossible?",americanair,squishtine,0,, " Yes. Your service in GUC sucks. Your gate agent pushed a passenger and has been rude to everyone since we got here.",americanair,"A_for_AdNauseam",0,, " Yes. but should be able to get a push notification via the app if I’m logged in and on a trip. Email/text is so 2010 😥.",americanair,joerago,0,,"Chicago. IL" " Yes. it says my reservation cannot be retrieved at this time. Also I never got an email from AA saying my flight was Cancelled Flightled.",americanair,MeereeneseKnot,0,, " Yes. talked to them. FLL says is at central. Central says is at FLL and here we go again. I'm betting this will go 6 mths",americanair,betorides,0,, " Yes. thank you. Just not how I wanted to start my vacation!",americanair,MareishaWinters,0,,"Charlotte. NC" " Yes. thanks I found those. didn't see the gray tab at first :)",americanair,kiasuchick,0,,"Los Angeles. CA" " Yes. thanks for checking. Very cramped. but got on & made it safely. Flying back tomorrow at 1pm. http://t.co/CSddCCMvbD",americanair,TimMoore,0,,"New York | Hong Kong" " Yo. could that be a catering truck before mine eyes? Unmoving? http://t.co/ASW6QwUf1Z",americanair,rcwhalen,0,,"New York City" " You Cancelled Flight my flight and there’s no way to rebook on the website or app? I have to wait 35 minutes on hold? fail cc ",americanair,mmanny,0,,NYC " You are having phone issues. Please fix it!!!!",americanair,BethMyn,0,, " You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now. more Cancelled Flightlations. It's ridiculous.",americanair,LancasterPattie,0,, " You can't even get someone on the phone. Great story for the media.",americanair,"c_cgottlieb",0,,"Washington. DC" " You could only get us on a flight 30 minutes before the funeral starts. We're stranded in Dallas w/o luggage for 2 days",americanair,cbratch67,0,, " You didn't call. did you. Try it. and then you'll understand. It's not possible to reach an agent.I don't know what else to do",americanair,BethMyn,0,, " You didn't respond to my DM. You tweeted the same canned tweet you're telling everyone else.",americanair,sweetmel,0,,"Dallas. TX" " You don't care about keeping your customers safe or at least you didn't care about my sister",americanair,weezerandburnie,0,,"Belle MO" " You don't have those abilities anywhere! Not at the ticket counter. at cust service. or online. That's why we're done here.",americanair,chasefoster,0,,"Nashville/Space" " You found my lost luggage. won't bring it to me until tomorrow. Next day if the weather isn't nicer. Terrible service",americanair,jwmb6c,0,,"Kansas City. MO" " You guys are the talk of the Americans down here in Ecuador! Read this! https://t.co/5ON3KlzVMT",americanair,jckaufman,0,,"Cuenca. Azuay. Ecuador" " You guys are totally losing me. I've been an AA fan for years but telling me reps are busy and hanging up on me is really bad.",americanair,jameswester,0,,DFW " You guys did an amazing job today! Know it’s hard: thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me!",americanair,mattlantz,0,,"Tyler. Texas" " You have a lot on your pLate Flight dealing with Cancelled Flightlations and weather tonite. Those are more important. I know you will respond.",americanair,georgetietjen,0,, " You have the worst customer service of any airlines I've ever encountered. Flat out awful",americanair,joseglopez00,0,,"Springfield. MO" " You lost a customer today. Flight today was Cancelled Flightled and I had to find out by calling customer service yesterday.",americanair,avaflav13,0,, " You moved us onto 6.55pm but there is availability on 1.50 and 3.30. No answer on your phone. Have young children. HELP!",americanair,"faisal_tayebjee",0,, " You sent me a cheque today which can’t be paid into a UK bank account. VERY annoying!",americanair,mirandaash,0,,"Surrey. UK" " You should be apologizing for your rude sales reps and failure to offer anything other than trite. condescending platitudes....",americanair,sirmunchie,0,,"eating curly fries w/ the wife" " You should be more timely with bags that missed a flight. people need their undies the next morning!",americanair,wwkeyboard,0,,"Urbana. IL" " You should really help out. you are getting a TON of bad publicity right now WillNeverFlyWithYou",americanair,ScoJo262,0,, " You're clueless. A kind rez agnt contacted USAir 4me around midnite. told them what to do. If not that I'd have missed funeral.",americanair,"CathyS_1109",0,, " You're right. Someone is up to something...",americanair,dfwairport,0,,"DFW Airport. TX" " You've misunderstood. WOULD NOT do a same day flight change for me. The gate agent said. ""NO.""",usairways,BartonDVM,0,,Arkansas " You've now put me on a BA flight - can I get access for 2 for the lounge? Been at ORD for 11.5 hrs now and still have 5 to go.",americanair,"erina_jones",0,,London " Your AA3465 staff are refusing to allow a woman to board. She was here at 8 for 8:16 departure. Sign still ""Now Boarding""...",americanair,dwjudson,0,,"Toronto. Ontario. Canada" " Your agent sent our family on 3 diff planes to dfw that were as Late Flight due to delay as the Cancelled Flighted plane that started this fail",americanair,daviddtwu,0,,"dallas. TX" " Your customer relations dept has one-way e-mail. How is not allowing responses helpful?",americanair,ianbeyer,0,,"Wichita. Kansas" " Your customer service sucks! You rep should not be yelling at a caller regarding the weather in DFW. Hope you go bankrupt!",americanair,ScottCarmichae1,0,,"Dallas. TX" " Your gate attendants in ABQ are awful as was your service. You should be ashamed. Terrible experience here from start to finish",americanair,CineDrones,0,,"Orlando. FL" " Your logo looks like 3D glasses.",americanair,TrueNugget,0,,"Jackson County. Oregon" " Your people on the phone can't see those? And to have it be over $800 difference. That's a poor process then...",americanair,CraigPokorny,0,,"Bennington. NE" " Your response has been incredible. Truly amazed at the steps you have taken to enhance your customer relations. Big thank you 😄",americanair,"Lauren_Nann",0,,"Harrison. New York" " Your rubbish at Social Media! In the air two hours Late Flight but that's better than being Cancelled Flightled!",americanair,ProConPartners,0,,UK " a confirmed flight. I'm so done! Thanks for nothing!",americanair,HaileyUrban,0,, " a free check bag a food comp a flying credit something to help out now that I'm an additional 200 dollars in the hole",americanair,chagaga2013,0,,"new york city" " a friend is having flight Cancelled Flightlations out of LAX to CMH on Feb 23. Anyway to help her? 800 number has been no help",americanair,tcunningham10,0,,"Central Ohio" " a guy try right...",americanair,afeltus,0,,"Reading MA" " a phone call or email when you Cancelled Flight a flight would be lovely.",americanair,"clara_ennist",0,,"Arlington. VA" " a school trip of 38 including myself had to sleep over in the airport and are all on different standby flights.This is not good",americanair,reallygilly3,0,,Everywhere " a worker just checked for ice on our plane using his cell phone flashlight! Really?! Come on!",americanair,Ikimulisa,0,,"The Greatest City in The World" " aa employees were rude and unwilling to help. 10.000 miles is a rotten cherry on top of a dog shit Sunday. nocareforcustomers",americanair,TheTPVshow,0,,MN " aa223 being ignored",americanair,CFISteve,0,,"Cape Cod" " about when can I see a new American Airlines credit card to replace my USAIRWAYS dividend MasterCard?",americanair,TheRealOsleger,0,, " absolute terrible service to schedule a 40 minute layover and then not let someone on the plane with the door not closed.",americanair,Daaaaaaang16,0,, " absolutely disappointed in your lack of service. Lost my bag and can't even deliver it after I was told it would happen.",americanair,siltonygonzalez,0,, " absolutely worse cust. Svc ever experienced in 25 yrs of flying. Supvrs at iah extremely rude. poorservice travel",americanair,Lioninflorida,0,,"Fort Myers. Florida" " actually. online indicates the only seating available is at a premium cost..why not allow seat selection at time of purchase",americanair,kdtate,0,, " after all that weve been through today as a courtesy to not allow a passenger with an oxgen tank sit up there is bad business",americanair,agoldenbrown,0,,NYCATL " after all. the plane didn’t land in identical or worse) conditions at GRK according to METARs.",americanair,"sa_craig",0,,"College Station. TX" " after losing my bags for 4 days&charging me $475 to""arrange pick up""in argentina.claiming tollfree: won't reimburse me. Help!",americanair,blueswingpark,0,,"san francisco califorania" " after running from one flight. because we had 10 mins. to our next flight. we then sat on our plane for an hour.",americanair,Steponme,0,,"Moore. OK & Woodway. TX" " after several miss communications I was able to get to ORD but I am not home yet and not sure I will get there due to her error",americanair,ashritt,0,,"Iowa City. IA" " after waiting for a delayed plane. we sat on the plane for an hour waiting for a Late Flight passenger. That's BS too..",americanair,kanne822,0,,"Gilbert. AZ" " aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly",americanair,"c_morlando",0,, " again. no special meal catered for me in F JFK-LAX. thankfully i'm on qantas the rest of way-i fear what youd NOT cater on that",americanair,jash01,0,,"san francisco" " agents refuse to help. ""too busy"" & need to call advantage . NO ONE willing to help and apparently being exec plat means ZERO",americanair,KaelaMari,0,,"Corona Del Mar" " ah if only we could get through. We've tried for over 2 hrs. Can we call ?",americanair,tampajody,0,,Miami " ahhhh your silence is golden now. This tops it all. Anyone get fired?",americanair,TomGasparetti,0,, " airport and 2 extra nights for hotels and not once have I heard of anything from your embarrassing airline saying that you will",americanair,JasonShaw2,4,,Belleville " airport to figure this out or can someone tell me now? Flight is from San Juan to San Diego",americanair,flemmingerin,0,,"San Diego" " all I want is to know what to do regarding my connecting flights since my 1st is Cancelled Flightled. Could you be of assistance?",americanair,urduckcommander,0,, " all flights Cancelled Flighted tomorrow and that means I'm stranded at the airport for the night... wow.",americanair,HaileyUrban,0,, " all good! I'm catching the 11:10p flight tonight. Thanks for the response.",americanair,DavidHeasley,0,,"Dallas. Texas" " all of these issues are not based on weather or things that are out of your control. These issues are based on negligence.",americanair,agoldenbrown,0,,NYCATL " all right. but can you give me an email to write to ?",americanair,"melaine_cre",0,,"Saint Maur des Fossés" " already did & an automated voice told us to wait 2 hours. They have yet to call back.",americanair,"clara_ennist",0,,"Arlington. VA" " already did- reply was ""sorry. we believe this to be fair."" as a journalist writing an article on my trip i will include this",americanair,"Joanna_Malek",0,, " already shared with them. Nothing done!",americanair,RHFIT,0,, " already spoke to that line. unwilling to help - really poor support hitawall",americanair,amydresnick,0,, " also the problem is not calling us at all. Other airlines send an automatic call and email. and they rebook as a courtesy.",americanair,"clara_ennist",0,,"Arlington. VA" " although there was a 6 hour delay every single staff member from the ticket desk to the admirals club in was as sweet as pie",americanair,Daphnewayans,0,,"Los Angeles" " although you have no control of the weather. you came through with a great customer service",americanair,rundallas57,0,, " am on hold for the 2nd time today. Need help with confirming the new flights you arranged for me. Can you expedite this?",americanair,CandaceAlper,0,,Toronto " amen!",americanair,NRellas,0,,Boston " an hour at baggage carousel and still no luggage?? Nail in the coffin.",americanair,TheLoveBite,0,,"Los Angeles. CA" " an hour now waiting on the phone for US Air help. 10 hours waiting at the airport yesterday. Love the service guys.",americanair,MSFHQ,0,, " an overzealous stewardess prevented us from bringing in a car seat! worstflight!",americanair,EMesaLaw,0,,"Greater New England Area" " and get it together. perfect combination for delays and Cancelled Flightlations",americanair,MarkJDiSalvo,0,,"Waynesville. OHIO" " and have put me in bad mood. I haven't been this angry since Spagnuolo coached the Rams",americanair,martinesquivel,0,,CA " and btwn gate a8 & a15 I lost a diamond earring dayjustgotWORSE! Pls have maintenance look for it!! http://t.co/UieSR3GHHO",americanair,sherscott,0,,Houston " and even worse. by the time you responded to my tweets I took two flights over five hours. And that was the quickest response!",americanair,TheJoshAbides,0,,"New York City" " and feel free to email me mikehertz7.com - don't worry. we're not going anywhere but this damn Tarmac for a bit!",americanair,"_mhertz",0,, " and how is this not a mechanical issue? All evidence points to the idea that it’s the ILS at CLL at fault. not the weather.",americanair,"sa_craig",0,,"College Station. TX" " and is there a delay on our connection to pns?",americanair,bsauce2011,0,,"Fort Myers" " and it gets better...other passengers rebooked direct on other airlines. whereisthelove",americanair,kathyjazztx,0,, " and it's not a inconvenience it is a disaster. It's A $500 phone bill from you that you refuse to pay",americanair,blueswingpark,0,,"san francisco califorania" " and just bad cs! I will be back on at least when you stuck they look out for you and apologize for any trouble",americanair,chagaga2013,0,,"new york city" " and let FLT 2350 know I'm coming / gate crew have yet to arrive to let us off FLT 5350 DFW",americanair,jkhoey,0,,"New York. NY" " and then wanted to change it to BA for Avios.",americanair,LSNorwich,0,, " another day another grievance with this airline. No customer service",americanair,andrearamy,0,,LBK " another generic response guys? Cmon. You're terrible. How about an actual helpful person? Not all the rude employees at LAX",americanair,KyleFerrel,0,,Nevada " any delays on tonight's flight from DFW to SAT? I have family members on board.",americanair,aprilteybrown,0,,"Washington. D.C." " any earlier flights SAP->:Mia & Mia ->: New York (lga) on 03.03. I'm currently booked on flights 1504 and 1102.",americanair,coffeeculture,0,,"Dublin. Ireland" " any idea on what the wait time is for refunds from ? I was told a few days over the phone - but it's well past that.",usairways,nataliewsj,0,,"Washington. DC" " any idea what's up with flight AA3181?",americanair,"point_princess",0,,"Ann Arbor. MI" " any idea why flight 5392 from HSV to DFW tomorrow Cancelled Flightled about 45 minutes ago?",americanair,alnanderson,0,,"ÜT: 34.658262.-86.479396" " any luck?",americanair,farfalla818,0,,"Plano. Texas" " any ways to get through the 50 minute wait to book a flight?",americanair,msofka,0,,"Cleveland. OH" " anything in particular I should ask for. Will they want me to document my mileage plus status!",americanair,JohnMHaaland,0,,"New York Tri-State" " anything you can do?",americanair,farfalla818,0,,"Plano. Texas" " appreciate it!!",americanair,"Luke_Asper",0,,"luke.asper@gmail.com" " appreciate update. Have also appreciated our pilots effort to explain to us just now. Accurate. authoritative comms is vital.",americanair,JuliaWallClarke,0,,"UK / Canada / etc" " approaching three hours sitting in the plane on the ground at DFW on AmericanAirlines flight 3056 - Oscar performance",americanair,drguzman,0,,"Springfield. Illinois" " are flights from Columbus Ohio to Dallas Texas Cancelled Flighted?",americanair,mareyes15,0,, " are flights from Pensacola fl delayed flight 3670",americanair,NickWellen,0,,Minnesota " are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be",americanair,ebaska225,0,, " are pets allowed in first class?",americanair,soshoreqt,0,, " are you a bot? Haha always same lies from you!",americanair,diegolrz,0,,"Dallas. TX" " are you anticipating weather-reLate Flightd Cancelled Flightations for afternoon departures out of AUS today?",americanair,"pei_u_sun",0,, " are you expecting flights out of DFW to be Cancelled Flightled tomorrow AM and afternoon?",americanair,AlfonsoSandova3,0,,"El Paso. TX" " are you guys intentionally trying to lose customers and money?",americanair,Amrutafrika,1,, " are you ignoring me on purpose? It was sad enough having your automated system hang up on me 😭",americanair,flemmingerin,0,,"San Diego" " are you kidding me? No one answering calls on reserv line due to high call volume and not even an option to wait. Brutal",americanair,skadott,0,,"san marcos.ca" " arrived +-10pm eastern. Had to deplane on the CRJs airstairs to an icy Tarmac. Valet bags sent to carousel. so it was 10:20pm.",americanair,nf14jk,0,, " arrived in lax from ord flight AA1657 NO LUGGAGE",americanair,SandraSSaid,0,,"Brookfield. WI" " as of now. will do my best to never fly w/ AmericanAirlines ever again. Y'all have made this a day to remember.",americanair,ikeNball,0,,"Memphis. TN" " as usual my next flight shows on time but it's suppose to leave in 5 minutes and hasn't boarded",americanair,Aero0729,0,, " as your flight attendants are an extension of your brand - bitchy flight attendants on 5:30 am flights are not appreciated.",americanair,joylauren3,0,,"St. Louis. MO" " ask the 10 people you left behind at Miami airport because you guys could not wait 5 minutes and ... http://t.co/XPM98Igqjn",americanair,CavaTed,0,,"Washington DC" " at 5 am and have no clue if we have a place to stay or not",americanair,flemmingerin,0,,"San Diego" " at JFK flight to Boston delayed 20 min waiting for catering they are boarding flight to LAX waiting for over and hour WTF?",americanair,seangotcher,0,,"Los Angeles" " at LAX & just got off the phone w/reservations. Every flight that'd get me to BOS before 11 am tmrw is apparently unavailable 😐",americanair,elisakathleen,0,,"Boston. MA" " at LAX and your service reps just hand out the 800 number to call. So that's not helpful.",americanair,elisakathleen,0,,"Boston. MA" " at gate c11. Your gate agents are turning paying customers away in favor of non revs",americanair,EricDoSomeGood,0,,"Portland. Oregon" " at some point u need to tell passengers what is going on. At Jfk waiting to get on flight it is a mess.",americanair,morboywnder,0,, " at the gate when I get off the plane?",americanair,lexdangelo,0,,Boston " attached original ticket. flight number was 1672. isn't the experience I thought I would have. Terrible! http://t.co/5SdlyN9MSS",americanair,RHFIT,0,, " attended to and corrected my complaints via Twitter. Whoa. This is the brave. new world we live in. Thank you. American Air :)",americanair,samcurly,0,,LA " awesome flight this morning on AA3230! Awesome crew and even landed early!",americanair,LCarrano18,0,, " awesome! Thx",americanair,SarahM0en,0,,"Nashville TN" " awesome. Thanks!",americanair,hooton,0,,"Little Rock. AR" " back in UK now no thanks to your staff that wouldn't me or the other passengers stranded. Just laughed at us",americanair,slippysam,0,,"lydham shropshire uk" " bad weather happens but lack of preparation is inexcusable. Depending on good weather is not a good business model.",americanair,Rizzilient,0,, " bag turned up. no thanks to your useless call-centre and useless website",americanair,JigsawLounge,0,,SR2 " basically u right now http://t.co/IN24Bpb7dw",americanair,runsammrun,0,,"NYC - Miami - Chicago" " because of you. I am doing the one thing I tried to avoid. Thank you for sending me to baggage claim.",americanair,agirlnamedfrank,0,,Brooklyn " because you won't get our bags for us because you said they would go on to Cincinnati even though we can't. Who exactly is",americanair,cbratch67,0,, " because your plane's toilet wasn't working and they needed gas. This is flight 1081 leaving Dulles going to LAX. Do some...",americanair,"_mhertz",0,, " been @ airport 8hrs been told nothing by anyone until now your rep has said ""we are waiting for the mechanics to finish lunch""!",americanair,"_CHarrington_",0,,"Turks and Caicos Islands" " been a very long day in Philly...12:13pm flt to ORD Cancelled Flighted with NO notice. no message. no email. NOT NICE FOR WE PLATINUMS.",americanair,bfriend10,0,,Chicago " been calling 2 different offices already and still no sign of my baggage. First time on American Air.. (6)",americanair,Rom55Weber,1,, " been calling all morning. Still can't get through. I need to chge a flight that is this week!!!!!",americanair,hellodukesy,0,,"San Francisco" " been calling for over 24hrs now and getting no where but told to call back by the automated system is extremely frustrating",americanair,soundsofsatori,0,,"Milky Way:Orion Arm:Earth:DFW" " been on hold for for over two hours. After waiting 2 hours earlier. Can't get any info on my reservation. How is that ok?",americanair,harshdouble,0,, " been on hold to reserve award travel for over 1.5 hrs now. Anyone home?? Or is it a crazy weather issue? http://t.co/cEHrOeurC5",americanair,iAMalexmetz,0,,"Los Angeles. CA" " been on the phone for 47 minutes...said it would be 10... Any advice?",americanair,PhilAuxier,0,,"Hutchinson. KS" " been rebooked for tomorrow. You failed to put me on DL flight today despite my asking and available seat. DL still available",americanair,thepin618,0,, " been trying to speak to agent for 24hrs about my Cancelled Flightled flight but reps always busy. how do I get ahold of you?",americanair,bombadiltiff,0,,"fort worth" " been waiting in line for over an hour in San Antonio. barely moved & only two agents. 30 in front of me & at least 40 behind.",americanair,jddowsett,0,,"PA. NY & HI" " been waiting on hold for more than an hour",americanair,edhgro,0,, " better do the right thing and take care of or els you're losing business!!!!",americanair,"Matt_Fiorello",0,, " between your airline and I've now spent three extra days traveling (DOMESTIC) and spent hundreds of dollars...",americanair,"_mhertz",0,, " big surprise flight 2330 is delayed. Hopefully not for 6 hours like our flight here. Thanks again for a sleepless night.",americanair,tyfletch,0,, " boarded flight 2334 at 8:30am. Now 11:40. Still sitting on runway. Lots o fun",americanair,AGHJustin,0,,QCA " boarding in 2mins YAY!!!!",americanair,"_CHarrington_",0,,"Turks and Caicos Islands" " booked AA3370 departing JFK 2/25/15. It was booked via BA and I want to change my FF to AA can you do that for me via Twitter?",americanair,iflyplaces,0,, " boom. http://t.co/PzGc6Jch7n",americanair,scottfmurphy,0,,"New York. NY" " bought a ticket on . After two days. your ""team"" couldn't share the data needed to get me to my next meeting.",americanair,JonGilsonAF,0,,"Boston. MA" " btr trained gate agts. Im a frequent flyer & have nvr had issue w/my bag 2day I was forced 2 gate check while priority boarding",americanair,AChinRust,0,, " btw you guys should consider making a lounge at Austin Intl. airport! Very popuLate Flightd area! Will help the company for sure👌",americanair,"The_Playmaker20",0,, " but at least your automated message gives me info about your merger w/ . Another airline I know to avoid.",usairways,"clara_ennist",0,,"Arlington. VA" " but don't you worry... took good care of me... Your loss. their gain.",americanair,CraigPokorny,0,,"Bennington. NE" " but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow.",americanair,jddowsett,0,,"PA. NY & HI" " but my friend was told she was able to use her credit with the airline towards one of my flights. then was told she couldn't.",americanair,MEGENTRIPODI,0,, " but not sufficiently sorry to actually *do* anything about it. I guess. Your systems are presumably beyond reproach or reform.",americanair,JigsawLounge,0,,SR2 " but really. can you DM me on here to verify if you've booked a hotel for our extra night here? Kinda unsettling to get a call",americanair,flemmingerin,0,,"San Diego" " but seriously if my cats dead I'm going to be pissed/very thankful because it is evil and wants my soul",americanair,SenorIanAllan,0,,NYC " but the issue is were waiting on rampers to close the door..only to waste more fuel&likely to be told we need more fuel. cycle",americanair,JotakaEaddy,0,,"Washington DC" " but they refused to unload our luggage so we're stuck in below freezing weather w/o our cold weather clothes.",americanair,"A_for_AdNauseam",0,, " but you're not sorry enough to compensate for either the extended time or cost difference to an alternate direct flight. right?",americanair,chrisjennison,0,,"@MontgomeryCoMD / SYR / HHI" " but your flight crews & ground crews have handled situation well. Texting notification let me catch a few winks during delay.",americanair,sherscott,0,,Houston " but. what I can always rely on when I fly USAir or American is that employees will be rude and unhappy.",americanair,StefanNiemczyk,0,, " by far the best example of the worst company ",americanair,"Nutz_80",0,, " called executive platinum desk and got a TWO HOUR call back time... 2.5 hrs Late Flightr still no call and still stuck in Chicago",americanair,KaelaMari,0,,"Corona Del Mar" " called last night. after 10hrs got call back. can I get a one day pass to admirals club? I'm going to be spending 7hrs in DFW",americanair,"teague_ryan",0,,"Southern California" " calling at 1am to tell me my flight has been rescheduled 12 hours Late Flightr than it was supposed be to seems like a bad solution",americanair,MilesWittBoyer,0,,"Bentonville. Arkansas" " can I DM you info?",americanair,mirmanwar,0,,"Jeddah-Karachi X NYC" " can I get a free ticket to Hawaii for being fabulous",americanair,SGomez9606,0,,Texas " can I get home before 12 or no?",americanair,jjkend,0,, " can I redeem AAdavantage miles on LAN flights?",americanair,NefBonifacio,0,,"New York. NY" " can I send you my trusted traveler ID to add to my reservation for tsa pre?",americanair,chaigen1,0,, " can lie to you about where your lost bag is. but we are suppose to trust them with our lives thousands of feet in the air...",americanair,FunNateofPMG,0,, " can someone actually either call back or help me figure out how I'm getting home??!",americanair,urduckcommander,0,, " can u help rebook passenger via Twitter/DM. Been on hold for 1.5 hours. Thanks!",americanair,mpresdenver,0,,"Denver. Colorado" " can we get a status update on flight 1457? Are we going to make it home tonight...?",americanair,SXSEFoodCo,0,, " can you do anything to get AA953 moving? Been almost 24 hrs and hundreds at jfk upset. tired and want to get to BA.",americanair,farazq,1,,"New York. NY" " can you guys help me please?",americanair,"WishUpon_26",0,,KY " can you help me update a birthday that was incorrectly input in a reservation? This is preventing me from checking in",americanair,"adams_jaco",0,, " can you help me with a reservation? cant get through on the phone",americanair,csb2107,0,, " can you please connect these two reservations together and also add a child in a lap. KEVOLT and SOZLDJ march 1. Thanks",americanair,MusseZam,0,, " can you please help? you've now rebooked me incorrectly after flight was Cancelled Flightled. please fix my flt to Tuesday!!",americanair,farfalla818,0,,"Plano. Texas" " can you take care please. Thanks",americanair,TacoDangerous,0,,"Two Guns. Arizona" " can you tell me why all flights from XNA 2 DFW are Cancelled Flightled for tomorrow morning already?",americanair,ShpprMktMichael,0,,USA " can you tell me why flight 1542 from dfw to phl was Cancelled Flightled for tomorrow?",americanair,melisaray,0,,"Austin. TX" " can you use the aa credit platinum select world mastercard for Alaska flights? Or just american?",americanair,dkar84,0,,"Renton. WA" " can you?",americanair,ponchodeanda,0,,"prensa: @talentolatinotv" " can't get thru to anyone on phone",americanair,takingthekids,0,,"New England" " cannot provide us alternative flight until 36 hours Late Flightr ruining our trip! Cancelled Flightled angry problems ruined.",americanair,stevenmartz,0,, " cannot talk to any agents keep getting hung up on crazy",americanair,morriskmm,0,, " cannot understand how you are part of oneworld all other member treat their customers fairly tcf oldplanes damageluggage",americanair,SamuelMondo,0,,Manchester " car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait",americanair,corinnec,0,,"Washington. DC" " change fee = same price of new ticket... Not logical",americanair,"marianela_mt",0,, " check on what? Our broken tablet! See attached picture. media filmcrew nbc cnn http://t.co/Uq2ooPjPwg",americanair,CineDrones,0,,"Orlando. FL" " check your DM please",americanair,diegolrz,0,,"Dallas. TX" " check your dm pls",americanair,exclusiveaccess,0,,"in your fav mags & blogs!!!" " checked in at Des Moines. lay over in ORD. final destination Austin. Texas. Baggage was only checked to ORD.",americanair,andrearochford,0,,USA " checking into a flight on your website is about as easy as asking a bear to shit in a toilet justsaying",americanair,BrennyCarroll,0,,"Redwood City. CA" " come on I just want to go home I can't miss another day of work stuckinmemphis texasisclosed",americanair,"THE_amandajean",0,,"the one and only TEXAS!!!!" " complt incompetence on flt 295.Lav delay from a pln that lnded last nite. no internet and poor svc. Not what I expect from u.",americanair,MarciNeedham,0,, " confused at the definition of a ""preferred seat."" I paid extra for one and got a regular seat with no legroom. Unimpressed.",americanair,gingermc23,0,,"milford." " congrats on your call center customer service! A guy named Fidencio answered and he went above & beyond to help me! 👌👌👌",americanair,unadesmemoriada,0,,"México" " continues to win: I've never missed a flight before. but a nice little quiet gate change made it possible. Sheesh.",americanair,alicizzle,0,,"MiniApple(s)" " cost me 1 day of vacation ($350) and all I got was a rude woman tell me to go to another country and figure out how to get...",americanair,MeganStephens74,0,,"Philadelphia. PA" " cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly they take",americanair,chagaga2013,0,,"new york city" " could you check if there is SVU space on AA199 MXP-JFK Feb 28th? Thanks",americanair,thomas199023,0,,Netherlands " could you check if there is SWU (typo in last post) space on AA199 MXP-JFK Feb 28th? Thanks",americanair,thomas199023,0,,Netherlands " could you guys follow me so I can dm yall please",americanair,"_dashingxmizfit",0,,"Milwaukee. WI" " couldn't get anyone on the phone all day. the flight you rebooked had me missing a conference.We won't be on flt 1568 tomorrow.",americanair,"Dani_Haigh",0,,"New York. NY" " crew did the best they could but it was out of their control. You only get one chance of a honeymoon & you failed miserably",americanair,PhilipStafford,0,,"Tampa. Florida" " customer service (if you can call it that) refunded my money",americanair,blogblogblog,0,,"Brevard. NC" " customer service is terrible.Been waiting 6 weeks for a reply to an email. Not helpful at all and keep brushing off problems!",americanair,JustineTomkins,0,, " cut it. Put me on a flt tomorrow.",americanair,LIGal19,0,,"ÜT: 40.881241.-73.107717" " daughter record loc. is KYBILC. She is traveling with 3 y.o. and needs to be in adjacent seats. not across isle.",americanair,lczand,0,,"SE USA" " delayed flight six hours. Missed international connection= extra night in a hotel and still have to pay for a 15lb surfboardbag",americanair,rockyparr,0,,"VB/VA" " delayed for two hours at ORD-->:CDG the one time I need to be there to catch a train... 😒",americanair,lesleysiu,0,,"washington. dc" " delayed on the way to Puerto Rico and delayed on the way back to New York. this is disgraceful",americanair,aaronmsantos,0,,"Brooklyn. NY and all over." " delayed.....wow",americanair,CavaTed,0,,"Washington DC" " delivered mom's delayed bag to the wrong place. 2 hrs on hold yesterday. >:1 hr today. Still no bag. AA http://t.co/QKkJdFObOS",americanair,jasminewallas,0,, " delta rerouted 6 of my bags onto aa977 MIA-CUR. How can I see if they made it onto the flight?",americanair,RachaelKasper,0,, " depends on the terminal. what' the best option? Arrive C. depart A. Breakfast burrito is what I'm craving.. Any update on 1119?",americanair,beantownmatty,0,,"iPhone: 37.621227.-122.386002" " did that yesterday. On the phone with them now",americanair,GREATNESSEOA,0,,"McKinney TX" " did you guys get rid of the functionality on http://t.co/R1OQAVEO7I to put a reservation on hold for 24 hours? i don't see it",americanair,"bkice_",0,,"BPM. WMC. DEMF. BM. ADE. etc" " did you know that suicide is the second leading cause of death among teens 10-24?",americanair,"idk_but_youtube",0,,"1/1 loner squad" " dm me your email address. I will tell you my ordeal. then you tell me what you think is fair",americanair,DWK0825,0,, " dmed back",americanair,"_dashingxmizfit",0,,"Milwaukee. WI" " dmed the name",americanair,StarkJedi,0,, " do you guys have another flight for today that you can book me on from laguardia to louisville ky?",americanair,"WishUpon_26",0,,KY " do you guys have wifi on international flights?",americanair,"King_Lito10",0,,"The gym. having a pizza." " do you have hand sanitizer in the bathrooms on your flights?",americanair,MDTwankyTwank,0,,"Greenbow. Alabama" " do you have the phone number of a supervisor i can speak to regarding my travels today",americanair,emrey35,0,,"College Station" " do you know if there is wifi on this flight? If so how much is it? Thank you :-)",americanair,letallec89,0,, " do you offer group pricing discounts by any chance?",americanair,AmesB89,0,,"Largo florida" " do you still use DC9's?",americanair,Bishop71Bishop,0,, " does it show that we are on the same plane?",americanair,bsauce2011,0,,"Fort Myers" " does not know the meaning of customer service. Nightmare. Paid for direct flight. Bumped to Dallas. Flight Cancelled Flighted. Terrible",americanair,mycreativespark,0,,Ohio " does that mean my ktn is not in my reservation?",americanair,whyemes,0,, " doesn't care about customers. break your gear and tell u they can't do anything. media filmcrew",americanair,CineDrones,0,,"Orlando. FL" " don't merge with an airline that ain't ready for prime time and book your elite flyers on it! NotHappy NeedCoffee",usairways,Dumas2TTG,0,, " don't see response!",americanair,takingthekids,0,,"New England" " don't they already know ? Isn't everyone sharing how nasty the food is? It's not even close to decent.",americanair,Aero0729,0,, " don't worry you won't steal my money again",americanair,EMesaLaw,0,,"Greater New England Area" " don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now",americanair,"ferraro__rocher",0,,"Plano. TX" " don't you guys have an email address? Just put me on the next available flight from ohare",americanair,rdaniel10,0,, " done",americanair,tennesseejc,0,,"las vegas/nashville. TN" " done.",americanair,Gauyo,0,,"Buenos Aires. Argentina" " done. I hope you can offer something.",americanair,TinaHovsepian,0,,"North Hollywood" " dont send me a tweet to cover your social media complaints. How about sending me a message with a way to resolve?!?! CustServ",americanair,FunNateofPMG,0,, " drop me a follow I need help",americanair,ThotWalking,0,, " dropping the ball. Again. No catering. Plane switch. No gate attendant. 2 hours Late Flight. Really nice.",americanair,kerryonpr,0,, " due to gate agents I missed my connecting flight to Mexico City...not a happy customer AA- let's correct this",americanair,jkhoey,0,,"New York. NY" " due to road conditions",americanair,MikeBarr63,0,,"Allen. TX" " emailed AAdvantage for status match ... still waiting. Can't wait to move from but help me out here :)",americanair,frqnttraveler,0,,california " employees are racist!!!!!",americanair,Africanbeauteee,0,, " especially during a death in the family and still no solution. 96 hours and counting...Thanks",americanair,GREATNESSEOA,0,,"McKinney TX" " even followed me. but I still can't get them to answer their phones. Worst. Customer ""service"". Ever. customerservice fail",americanair,samcurly,0,,LA " even when I did get through. no one knew anything about my bag. This is ridiculous. I still don't have my bag from Saturday.",americanair,Tmonkk,0,, " even with calls you haven't been able to help us anyway. nevergettinghome",americanair,SentieriMelinda,0,, " every time I try to call. it tells me to try again Late Flightr and just hangs up.",americanair,UllCon,0,,"Michigan. US" " everything for sorted out. Thanks for the help. Excited to get home tonight!",americanair,MarkMan23,0,,"San Diego. CA" " everything's good now brothaaaaaa",americanair,MaggieRisbara,0,, " excellent! Love you guys! If it is first class I'll hug ya'll! See you shortly!",americanair,barrysterling,0,,Texas " exceptional customer service from AA - my misplaced item was waiting for me at checkin followed by a smooth flight. Thank you!",americanair,neiljcohen,0,,"the one. the only.... NYC" " extra night we have to stay in San Juan now. How can I check on that?",americanair,flemmingerin,0,,"San Diego" " extremely upset that your baggage handlers decide to go in my luggage and take my belongings",americanair,"DBlock_Official",0,,Posted " face palm!!! Cannot believe the last 24 hrs 1.5 hrs of sleep and No and no and what you can't do......",americanair,CamaroGuySteve,0,, " fair enough. But they could have at least told us. Once again it's the lack of communication. Delays happen. just tell me",americanair,mattireland238,0,,"dallas. tx" " fantastic thanks! Will try and tweet a photo of the view :)",americanair,vicmeister,0,,"Glasgow via Cork" " fcuk you. Shit service. You got no fans.",americanair,JamieStrong38,0,, " fight got Cancelled Flighted can u help me rebook a flight? Call center is too busy to answer calls or even put me on hold yuck",americanair,"grant_person",0,, " file loc:TJYCQH. Bag at airport since last nite.Not ""scheduled"" to get PU unt aft 8? WHY? U shld b ashamed. I'm disgusted w/u",americanair,mjsorci,0,, " finally about to take off! Thanks for the customer service by the g8 reps @ c17 @ CTL. Any idea what caused the system failure?",americanair,quadbaconHD,0,,"Jacksonville Beach. Florida" " finally at final destination but not w/o extra significant travel expenses & missed work. How can you resolve this experience?",americanair,"dinner_thoughts",0,,"Boston. MA - Scottsdale. AZ" " finally called! Can't get met Seattle so refund will be processed. Thanks",americanair,Kaha58,0,,Florida " finally made it to chicago - 13 hours Late Flight. Did get a $12 food voucher for my wait.about $1per/hr. Never again. Good bye.",americanair,mbranch909,0,, " first flight is Cancelled Flightled. Been on hold for 4 hours. Need information and getting none. Help?",americanair,urduckcommander,0,, " first my sister had ZERO food in her cross country flight with no type of warning or voucher",americanair,JulianaSheldon,0,,"Los Angeles. CA" " first ride on new 737-800 with new interior and in seat video. Nice improvement! Newplanesmell http://t.co/dJJjN9sLHT",americanair,brianvautour,0,,"Preferably on a plane" " first the pilot. then the catering...",americanair,igclp,0,, " five times at last count",americanair,"tim_sheehy",0,,"Washington DC" " fix the engine of flight AA3031so I don't spend all night in your airport so I can fly home tomorrow",americanair,shmitty03,0,,"Long Island. New York" " fl 249 to DFW is leaving Newark on time but is going to Nashville first. Will I get stuck in Nashville?",americanair,ephilp,0,,"Branchburg. NJ" " flight 1019 I need 2 b on the first flight out frm MIA 2 TPA. I'm extremely irritated. I've been at this airport for 5.5 hrs.",americanair,natnicc,0,, " flight 1041 is the first flight.",americanair,natnicc,0,, " flight 1081 from IAD to LAX sat for more than 3hrs because ground crew couldn't drive in snow badmgmt AmericanAirlines",americanair,cwalshnews,0,, " flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday. no whammie today!",americanair,TheVirtualJosh,0,, " flight 1388 tomorrow 5:15 am. status please. thanks",americanair,luisperez27,0,,"Dallas. Texas" " flight 2470 tomorrow. have no idea if we've been rescheduled and can't fix online? Have to talk to an agent yet no one answers?",americanair,TemlyLouise,0,, " flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded",americanair,drguzman,0,,"Springfield. Illinois" " flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded - still waiting",americanair,drguzman,0,,"Springfield. Illinois" " flight 3056 in D/FW now delayed 2 hours waiting sitting in plane for baggage to be loaded - why?",americanair,drguzman,0,,"Springfield. Illinois" " flight 3056 still sitting at DFW waiting for baggage to be loaded",americanair,drguzman,0,,"Springfield. Illinois" " flight 353",americanair,yourlocalnyer,0,,"Dallas. TX" " flight 45 JFK-LAS. First the catering was Late Flight. the. No push back crew. 2hrs delay.",americanair,LeoSouza1977,0,,"New York City" " flight 65 delayed over 4 hours on 2/22. had no GF meals despite my early request. attendant seat fell on my leg badservice",americanair,JesicaLSantos,0,,"NY (Globetrotter.ExBonaerense)" " flight AA1119. cx to AA157. Killing my layover. still wanting breakfast. I'm hungry! Get me to DFW!",americanair,beantownmatty,0,,"iPhone: 37.621227.-122.386002" " flight BA1551 departing tomorrow (wednesday) - not Cancelled Flightled but how can anyone make it to the airport in this weather?",americanair,oobunillaoo,0,,"usa::fr::uk" " flight Cancelled Flighted out of LAX for tomorrow due to connection in DFW. Help please? we can go out of orange or burbank",americanair,mycreativespark,0,,Ohio " flight Cancelled Flighted! I'm trying to get to chicago. What are me and gonna do. flying flight travel",americanair,sam4tgl,1,,"Pride Rock" " flight Cancelled Flightled and was trying to reschedule but 800 number just says to call back",americanair,soundsofsatori,0,,"Milky Way:Orion Arm:Earth:DFW" " flight US1562 from RIC2DFW was Cancelled Flightled yesterday & I was on hold w/ cust. service from 6-10pm EST...4 hours. no answer...",americanair,TheRealChrisCin,0,,"Richmond. VA" " flight attendants on AA2402 were spectacular.Fed the ENTIRE cabin then food from coach. Why do you keep serving this vile food",americanair,Aero0729,0,, " flight delayed 3 times today due to flight officer. 4333 from pit to ord. 5 hour delay to date. bademployeeproblem?",americanair,SarahNThuo,0,, " flight from DC to LA. not to mention fix the circuit breaker in our bathrooms because this plane is as old as me...",americanair,"_mhertz",0,, " flight from JFK to EGE was cxld after on runway for an hour. Flight moved to 7am but they won't give luggage back. Nice.",americanair,cloop87,0,,"New York. NY" " flight from PHL to Austin Cancelled Flighted. headed to Houston. delayed. now have to pay to rent a car and drive 3 hrs to Austin",americanair,excake,0,,"Austin. TX" " flight home Cancelled Flightled today. Any way we can get another flight to NYC from Texas? 4 hour wait for a call back from airline",americanair,KatieBLang,0,,"Chicago. IL" " flight number 2386",americanair,joeyquart,0,,"Buda Texas" " flight was 2488 out of EWR STOP AT DALLAS THEN TO LA. I need to be in la tonight!",americanair,SraJackson,0,,"New Jersey" " flight was Cancelled Flightled can you guys help?",americanair,KyleKaplan,0,,"iPhone: 40.829401.-73.926223" " flights been Cancelled Flightled. can't get through to the desk and nothing showing online under my reservation - what do I do?",americanair,0veranalyser,0,, " flights have been on time Late Flightly though!",americanair,"willie_funk",0,,"Dallas. Texas" " flights out of Dallas on Tuesday are not going to be Cancelled Flightled correct?",americanair,TheByronCraig,0,,"Dallas | Los Angeles" " flt 703. sorry scheduled at 545. phl-mia. a totally chaotic. poorly addressed event. Sent to three gates in the night",americanair,ezemanalyst,0,, " fly my child",americanair,DarknesProdigy,0,,"Pirate Isle. Arcadia" " follow me back so I can DM you guys",americanair,jordnnicole7,0,, " followback",americanair,Cottopanama85,0,,"ohio.panama" " followed! Sure hope you can help!",americanair,talonclaw126,0,, " followed. I tried to record locator number. gave me an error code",usairways,sindhurella67,0,, " follows the Talent PM of BDSM porn site http://t.co/UQGW6qsFFU. New ""Economy Dungeon"" class coming? http://t.co/pl9Sop5IHu",americanair,nmatasci,0,,"Los Angeles. California" " for my delay and you know what I get a we don't credit anybody back a supervisor who cut me off when speaking",americanair,chagaga2013,0,,"new york city" " for our delays !!! I'm out of more money because of you",americanair,chagaga2013,0,,"new york city" " for tomorrow some sites show flight 1642 from ewr Cancelled Flightled. is it?",americanair,Rpavesio,0,,NYC " forgot to select my ksml on my flight to LA and it's a few minutes under the 24 hour mark. Is there any way to change it?",americanair,brech7,0,, " fortunately the window seat was a no-show. Able to scoot over and create space.",americanair,wbarkema,0,, " found out my flight tomorrow was Cancelled Flightled & got in the queue for a callback 3.5 hours ago…still nothing. Can I get rebooked??",americanair,pdubs411,0,, " from a service rep but that hasn't happened yet. I'm honestly fed up and sick of this. No notice when my flight got Cancelled Flighted",americanair,HaileyUrban,0,, " from the rude ticket counter employees to forcing my wife on standby and then pushing her down the list.. it was a very bad day",americanair,joseglopez00,1,,"Springfield. MO" " gah this is so frustrating! Nobody has my address here in the USA. Where are my bags!?!? So disorganised!!!!!!!!!!!",americanair,AMoChapman,0,,"'Straya'" " gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you!",americanair,sebrown,0,,"Boston. MA USA" " gate agents disappeared and customer service agents were miserable and unhelpful. letdown neveragain",americanair,"faisal_tayebjee",0,, " get me outta here",americanair,corkanddeb,0,, " glad that you WANTED to help me. but you didn't. Have an agent call me before I rant about shitty service every day",americanair,GarrettBogar,0,, " good care of their customers if anything happen to then take you for getting me back to NYC !! Screw you ",americanair,chagaga2013,0,,"new york city" " good morning. please let me know if I will be able to get those luggage tags. Tx!",americanair,ralphmarple,0,,"Chicago. IL" " got a callback at 1 am. took care of it. thanks.",americanair,superkash,0,,"chapel hill. nc" " got another flight. Thanks you",americanair,SusieBarre,0,, " got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.",americanair,rakugojon,0,,"San Francisco" " got call saying flight Cancelled Flightled but checked online and it isn't Cancelled Flightled. No where near bad weather. I have job interview",americanair,harshdouble,0,, " got it. so it's just paying extra not to sit in the way back. Awesome. Never again.",americanair,gingermc23,0,,"milford." " got off the phone w/ rep now flight has disappeared. Locator IRRLCD she said I was rescheduled. Help please.",americanair,StarkJedi,0,, " gotta be worse than w/ on time departures. I rushed back to terminal C for 8:25 flight but they haven't strtd boarding.",americanair,LSlay19,0,,"NC by day. DC by night...." " gotta love those skycaps. solving problems faster than anyone else in the terminal. And they did it with a smile on their face",americanair,elisakathleen,0,,"Boston. MA" " great customer service thanks",americanair,ELLLORRAC,0,, " great flight experience again... SFO-JFK... Dare I say it? A consistent high quality on a legacy airline? Keep it up guys!",americanair,SmokeAdMirrors,0,,"New York City" " great job TYR ground crew...now let's get this bird outta here!!! Tell flight 3200 to wait on me...be there in 45 mikes!",americanair,barrysterling,0,,Texas " great job and great service in and out of SDF this weekend during the winter storm.",americanair,Bobbyted,0,,"iPhone: 41.890884.-87.631195" " great thank you",americanair,ShpprMktMichael,0,,USA " great. thanks!",americanair,kdtate,0,, " guarantee no retribution? If so. I'd be glad to share.",americanair,TrueChief77,0,,"970 Colorado" " guess that's what I get for bragging on you. I fly you by choice unlike others who fly because they don't have other options JS",americanair,"JR_Fett",0,, " guys 5350 in dfw stuck at the gate for half an hour. Do we pull the slide or what?",americanair,friedrice4break,0,, " hah. best flight attendant response. if you not happy getting screwed over. you have other carriers. hahahah pathetic",americanair,ezemanalyst,0,, " haha I did. They said it wasn't their fault somehow? You guys r a joke",americanair,bartellpeter,0,, " hahahaha! This is crazy! Well here's to another night at the airport!!",americanair,HaileyUrban,0,, " half hour Late Flight leaving DFW...no attempt at an explanation",americanair,billyrobbinscsp,0,, " has Cancelled Flighted their last 3 flight into SHV tonight & all flights for tomorrow. Feb. 23. out of SHV and multiple flight into SHV.",americanair,"Fly_Shreveport",0,,"Shreveport. Louisiana" " has been almost a month and still no response to my online complaint/questions. Out $300 because of it.",americanair,msc9004,0,,NYC " has no customer service via phone or in person. Just a stone wall with a giant middle finger painted on it.",americanair,bugmeyer,1,,"Chicago. IL" " has no idea what they're doing. Delay 1 flight from 5pm to 7:40pm then delay another TO THE SAME DESTINATION @ THE SAME TIME.",americanair,LunaStarwind,0,,"Menomonee Falls. WI. USA" " has the worst flight change policy. No mercy. no sympathy. such a bummer when you can't go to funerals or see friends bc of it.",americanair,AsianInTheSun,0,,"New York. New York" " has the worst flights and customer service. this is the second time I've been Cancelled Flighted. Gotta pay for hotel and find rides now.",americanair,crazydavy12,0,,"College Station. Tx" " has to be the worst airline in the world yousuck horrible Oscars2015",americanair,DBFuhrm,0,,"Scottsdale. AZ" " hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere.",americanair,darrenrough,0,,"Cambridge MA" " have been in call cue for 11 hours. No call yet. Wife in cue for 9 hours. Got a call but was hung up on.",americanair,kcgent,0,, " have been waiting for a call back for over two hours jan to die tomorrow at 6am Cancelled Flightled what are my options?",americanair,rmaurer68,0,, " have been waiting over THREE hours to talk to someone to rebook a flight due to weather. does call back service actually work??",americanair,cofc98grad,0,, " have such a bad rep for loosing costumers luggage. I stopped flying them a while back.",americanair,vickky1319,0,,"Somewhere In The World..." " have your experts seen this? this is right at RDU airport. http://t.co/mPliO6DYgn",americanair,oobunillaoo,0,,"usa::fr::uk" " having trouble Flight Booking Problems a seat on US84 11 March. operated by AA. Neither airline's website will allow seat selection?",americanair,vicmeister,0,,"Glasgow via Cork" " he is at the Boston airport. There is a problem. The agents will not honor the voucher because one number is rubbed out.",americanair,leahstokes,0,,"Cambridge. MA. USA" " help http://t.co/hYrAo7A4Uu",americanair,ThotWalking,0,, " help us here !!! We are stuck here for more than 24hours! !we need to go home flight919 saveus",americanair,macario2,0,,"Pocos de Caldas" " here is the ticket they gave me after lying. raising their voice. With no explanation on what happened http://t.co/31cFHtK60r",americanair,RHFIT,0,, " here we go again aa106 ""Plane not ready"". Are we going to find the crew run out of time again like last night shortstaffed",americanair,Durrant71,1,,"Canterbury. Kent" " hey I got a call saying our flight was rescheduled but I can't get through to anyone to see if you're providing a hotel for the",americanair,flemmingerin,0,,"San Diego" " hey flight 5350 in dfw stuck at gate with no gate agent. Plane full of people missing connections.",americanair,friedrice4break,0,, " hey guys. DMed you a question about when 500-mile upgrades post after earning. Hope to use tomorrow",americanair,CoryStinebrink,0,,"Madison. WI" " hey ho its not me losing any money (only you) just next make sure you stick to the ""flyers right's booklet""",americanair,DanJWillis,0,,"my top secret gaming facility" " hey there me again from yesterday im still on hold",americanair,KeelyPerez,0,,NEONgarden " hey! I have a name issue on my reservation can you help?",americanair,meg4miles,0,,"N to da Y to da C" " hey! Tried calling customer service and was told there's a 2 hour wait. This has been for the past 4 hours. Thanks! You suck!",americanair,SraJackson,0,,"New Jersey" " hi do you have a phone number to ring from uk regarding claim for our Late Flight flight departure claim amount agreed just had no",americanair,hale36,0,, " hi how are you",americanair,HertzOnMyCouch,0,,"hertz's couch" " hi my flight to DFW 2463 was Cancelled Flightled tonight. Called in and left my number for call back it's been 3hrs please help.",americanair,TranceInJail,0,,"NYC/TX" " hi there flight from Dallas just Cancelled Flightled going to LA. Can u pls help rebook me?",americanair,almarc44,0,, " hi we have lost and found solution we want to offer for free to assist with contacting people when items are found",americanair,Kukirani,0,,Worldwide " hi when will your next set of flights be out for next year from Dublin???",americanair,garmac87,0,,"northern ireland" " highly disappointed in the baggage service with this merge with you guys have lost our 1st bag and now missing items",usairways,christinachime,0,, " hook me up with a free trip to Barbados and I will tell you the secret beaches to see",americanair,BriannAtl35,0,,JAWJA " hour and a half after landing bags are finally trickling off. http://t.co/4KbTzVjU3b",americanair,maccom,0,,Denver " how about a reservation phone system that actually works? You know the 800 number is unreachable? Callbacks are ""dead air"".",americanair,mas90guru,0,,"Glastonbury. CT" " how about some rampers at gate b40 dfw? Waiting to be marshaled in",americanair,cmrqt,0,,Everywhere " how about you give us a number to call instead of the empty email since you are not working on it",americanair,weezerandburnie,0,,"Belle MO" " how are the runways at DFW? Will you be flying Late Flightr today? Thanks.",americanair,TejasGooner,0,,"The Republic of Texas" " how can I get travel question answered quickly... Online and calling not helping with this busy day",americanair,1JENSABA,0,,"Chicago.IL" " how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.",americanair,flemmingerin,0,,"San Diego" " how can I when system always hangs up on me?",americanair,MikeBarr63,0,,"Allen. TX" " how can you not be taking calls? I need to change my flight!",americanair,MichaelJMaas,0,, " how comes no one has answered my calls or emails?",americanair,LeLeValentine,0,,"Youtube | crackedchinacup" " how did my prime. ticketed seat get switched on AA 343?! Not sure what's going on here...",americanair,SouljaCoy,0,,"Orange County. CA" " how do I redeem a travel voucher for a flight if I can't reach a travel agent by phone? My hold expires in 24 hours",americanair,AlexHumphries,0,,"Minneapolis. MN" " how do I see your report team?",americanair,bartellpeter,0,, " how do I talk to an actual person that will help me. and do what you guys should do?",americanair,KyleFerrel,0,,Nevada " how do you NOT do maintenance on MD80 while it sits for two days? Frozen lines found after its boarded? Come on! faail mci",americanair,beantownmatty,0,,"iPhone: 37.621227.-122.386002" " how do you refuse a customer who is willing to pay to upgrade when half of your first class is empty",americanair,Amrutafrika,0,, " how does one book a ticket online and put it on hold? Does that require that I pay for the ticket?",americanair,Kaywillsmith,0,,"The City of Big Shoulders" " how hard is it to have catering ready to go?",americanair,agoldenbrown,0,,NYCATL " how have you not loaded our luggage on the plane and were OVER an hour delayed? Flight293",americanair,agoldenbrown,1,,NYCATL " how is US4623 going to be on time when they are still deplaning at 4:08? This is BS.",americanair,jasemccarty,0,,"BTR/DCA/IAD/MSY - etc" " how nice it would be if you had helpful flight attendants instead of the rude nasty ones you employ. WhyAreYouYelling",americanair,alxmdavis,0,,"Montgomery Al" " how realistic is it to make an 80 minute domestic to international transfer at JFK for a non US citizen?",americanair,SamuelWatkin,0,,"Maidstone. UK" " how we looking? We going to be able to get out on time? flight353",americanair,yourlocalnyer,0,,"Dallas. TX" " husband & I complain about same flight. He gets voucher. I get nothing. Because he flew biz!? Who do I email about this?",americanair,RLDelahunty,0,,London " i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with.",americanair,jadedhippie09,0,, " i do not want to stay overnight at this airport! I have been here since 11 am this morning!",americanair,"WishUpon_26",0,,KY " i dont believe it. it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am",americanair,RafaelBertorell,0,, " i got a new reservation for tomorrow. Thanks!",americanair,sichbella,0,,KC " i have been rebooked for the 7am flight. My questions is. why do some people get hotel and the others don't like myself?",americanair,danilo23donna,0,, " i have tried getting help from agents. the phone. twitter. and FB. Can no one at American Airlines help me?",americanair,"WishUpon_26",0,,KY " i hope it takes you 6 hours to get home when it should take 20. my flight was Cancelled Flightled because they ""couldn't staff the plane""",americanair,YeahSaidThat,0,, " i need someone to help me out",americanair,"WishUpon_26",0,,KY " i ordered it as i always do. But on a 9hour flight delayed for 4 hours. it was worse than ever before when you forgot my meal.",americanair,JesicaLSantos,0,,"NY (Globetrotter.ExBonaerense)" " i tried all day. Have been disconnected due to ""heavy call volume.""",americanair,"nickey_y",0,, " i want to change my flight for next week. they will still charge me. Waiting for fligt status",americanair,"marianela_mt",0,, " i was also told by agents my issues ""aren't their prob"" K fine. I get it. But have some compassion 4 others dealing w/this!!!",americanair,jadedhippie09,0,, " i was just severely upset by the rude cs rep. I get she's prob stressed. but I am too! An ""aw. let me help"" cld mk it btr",americanair,jadedhippie09,0,, " i was spoken 2 like I'm an idiot and that is not OK!! I don't need to deal w/ that esp after the travel experience I've had",americanair,jadedhippie09,0,, " i will be writing a very detailed letter to you all about this experience today. I have never experienced such awful cs ever",americanair,agoldenbrown,0,,NYCATL " i've now been in France two days without changing clothes and nothing to keep me warm so please locate my bag and send it to(4)",americanair,Rom55Weber,1,, " if I could fly an md80/dc10 I would be so happy I live that plane so much md80 is love md80 is life.",americanair,Bishop71Bishop,0,, " if I've booked an AA award on USAir metal. and space opens up on AA metal. can I change to the AA flight without fees?",americanair,RobertDwyer,0,,"Wellesley. MA" " if business class if full but 1st class empty. do you guys upgrade EXP members to 1st?",americanair,RafaANieves,0,, " if by near the gate you mean sitting on the plane for almost 2 hours. then yeah.",americanair,djjohnpayne,0,,"Las Vegas. NV" " if i want to change my flight due to weather conditions in Dallas this weekend. i should be able to cover change fee with miles",americanair,"marianela_mt",0,, " if it I have not rebooked didn't get notified that it was Cancelled Flightled",americanair,NickWellen,0,,Minnesota " if my flight gets Cancelled Flightled i should be able to reschedule to any date i want. not the next day or 2 days after",americanair,"marianela_mt",0,, " if this is how you guys work then i will never fly with you guys again.",americanair,"WishUpon_26",0,,KY " if you could get the gate crew to help us off FLT 5350 that would be great....",americanair,jkhoey,0,,"New York. NY" " if you could let me know where I'm staying tonight (if you've booked anything) that would be great. Do I have to go to the",americanair,flemmingerin,0,,"San Diego" " im still on hold...",americanair,msofka,1,,"Cleveland. OH" " im tryin to book a flight but cant get ahold of anyone!",americanair,soshoreqt,0,, " improve Envoy's performance. 5th trip through ORD in 2015 I've been delayed for hours because of Envoy. I could drive faster!",americanair,nf14jk,0,, " in line at SFO. Customer service is rude. disorganized. and congested. Very dissapointing.",americanair,ImprotaD,0,, " in miami and the agents Rachel Wong and Marisol Pimentel were very pleasant in a world of chaos a BIG .thank u",americanair,beebecathy,0,, " instead of putting the burden on your customers do the right thing and get more gate agents.",americanair,"c_cgottlieb",0,,"Washington. DC" " instead they yelled at him and told him to call a number that will not pick up due to call volume",americanair,leahstokes,0,,"Cambridge. MA. USA" " interested in possibly changing my flight to another day...need to see if there are any fees but your number is busy",americanair,flyneverdies,0,,"cali bound" " is 2513 and 1555 on time or Cancelled Flightled?",americanair,"DL_Dub",0,,"'Merica" " is AA951 to São Paulo taking off today? Your colleagues won't tell us any thing",americanair,"Conor_McCormack",0,, " is DFW accepting any arrivals or departures today?",americanair,"Beach_Girl7",0,,"Bentonville Arkansas" " is flight 1318 Cancelled Flighted or not? No word from the ground staff.",americanair,nicoeats,0,,"Tokyo. Japan" " is flight 2413 to LA delayed?",americanair,zozo24dad,0,, " is flight 2934 dfw to gsp going to be Cancelled Flightled tomorrow?",americanair,StarkJedi,0,, " is it right to provide faulty seats on flights plus damage a $350 bag and not replace and shrug the damage off? Flights from...",americanair,SamuelMondo,0,,Manchester " is non existent and I will take this as far as needed.Why hide behind a corporate logo? Provide a number tcf useless amateur",americanair,SamuelMondo,0,,Manchester " is profiting in the billions and throwing crap at the people who put them there. American is a hurting brand",americanair,Aero0729,0,, " is rising like the sun at DCA this morning. members have the best view. avgeek http://t.co/VAhdekVOKe",americanair,rkflyga,3,,KFDK " is rude a hiring requirement at key west airport shaking my head",americanair,andreawalls21,0,, " is terrible. my flights Cancelled Flighted and i've been on hold for the past 4 hours. Never again.",americanair,br0hith,0,, " is that something the crew on the current leg can request of the gate team on the next leg?",americanair,PhilHagen,0,,"Lewes. DE. USA" " is that the ""record locator""?",americanair,UllCon,0,,"Michigan. US" " is that the flight for tomorrow?",americanair,NickWellen,0,,Minnesota " is the 24/7 phone line open? On hold for over 2 hours now. Your check-in agents cannot help at the airport itself. Please help.",americanair,"bethany_ft",0,, " is the company from hell with NO consideration for customers that give it hundreds of millions of dollars per year SMH",americanair,TinaHovsepian,3,,"North Hollywood" " is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids. need to be certain. Thx",americanair,sammy575,0,,"New York" " is the new . and both are worse than taking the americanairlines nocustomerservice fail",americanair,JesseSheriff,0,,"West Palm Beach" " is the situation at JFK this evening is going to get better or worse ? Do not Cancelled Flight a flight like yesterday after 8h delayed",americanair,aliceliogier,0,, " is the worst airline in the entire world. I only flew them because I had to and it was the nightmare I knew it would be.",americanair,UncleDomDom,0,, " is there a probability that flight 1330 from DFW to DTW will be delayed or Cancelled Flighted?",americanair,benskur,0,, " is there a way to reserve my dog’s flight without speaking with a representative? Just was booted from your helpline!",americanair,cannontekstar,0,, " is there another line I can call when I am on hold for 5 hours? Also how can I get compensated for this loss of time and money?",americanair,"archetype_snypo",0,, " is there any way to manually add gift cards to an ex-EU ticket( AA metal on long haul.BA for intra-EU)?",americanair,hungariannomad,0,,"ÜT: 40.755844.-73.945229" " is there any way you could put me up in a hotel for the night?? If not I'm having to sleep at the airport again tonight.",americanair,HaileyUrban,0,, " is there anyone online that can help... the flight leaves in 3 hrs",americanair,flyneverdies,0,,"cali bound" " is there not an email address I can send my issue to? you guys screwed up and rebooked my flight to the wrong day! please help",americanair,farfalla818,0,,"Plano. Texas" " is there only one call centre? I know it's busy right now. really need to speak to agent not computer",americanair,jeffpeters14,0,,Abbotsford " is there something wrong with the website? no matter what flight I select. it says it's no longer available.",americanair,LJoyce11,0,, " is this how you let your employees treat your loyal customers? attackingbabymomma crazinessintherockies",americanair,Texomagal5,0,, " is your website down? I haven't been able to check in to my flight all morning.",americanair,"hill_tony",0,,Miami " it doesn't allow me to hold. That's the problem.",americanair,MichaelJMaas,0,, " it has been almost 4 hours and I have heard nothing yet from your reservations team. What am I supposed to do?",americanair,urduckcommander,0,, " it is absolutely unacceptable. I have been calling all day and am hung up on every time. I just need a 5 minute bit of help!",americanair,"mcconnell_km",0,,"Chicago!" " it isn't good enough. You need to provide a phone number. Other partners do. Should be investigated by ",americanair,SamuelMondo,0,,Manchester " it looks like a mistake",americanair,judya25,0,, " it shouldn't happen but did and has put us and our gear in jeopardy. What steps do you take to protect customers if their items",americanair,CineDrones,0,,"Orlando. FL" " it that you say is going to help us? Give me a number to call that isn't a recording w a 2 hour wait time!",americanair,cbratch67,0,, " it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight!",americanair,jlr0117,0,,"ÜT: 38.830712.-77.110175" " it was 639",americanair,kanne822,0,,"Gilbert. AZ" " it was my friend. She shouldn't have been scheduled so close together at LAX then not reimbursed. It's costing her 12 hrs &$250",americanair,Daaaaaaang16,0,, " it wasn't ' disrupted' it was Cancelled Flightled. Airport agents were horrendous. Sharon was your saviour",americanair,JamieStrong38,0,, " it wasn't really about the delay. It was more about being told the engine needed to be troubleshot. Makes a person paranoid.",americanair,MrMarioMendoza,0,, " it would be awfully nice if you could send an alert when my flight is Cancelled Flighted. No text. no email. no love...",americanair,ArtieFitchie,0,,Memphis " it's GTSVYB. It says it's Cancelled Flightled when I try to check.",americanair,UllCon,0,,"Michigan. US" " it's always better to find out equipment is INOP on the ground than in the air! safetyfirst",americanair,weshartley,0,, " it's always nice coming home but I wish you'd fly LAX-MAD and keep me away from Iberia 😜✈️ GoingForGreat",americanair,hautetravelgirl,0,,"Santa Monica. CA" " it's been 2 hrs of wait on the phone a) worst customer services b) trying to know where my suitcase Is and way MORE 😤 ANGRY",americanair,KarineDelage,1,,"Toronto.Montreal.L.A.NY" " it's been almost 3 days and it's still frozen. Thanks doll 😘😑",americanair,watlouismykilla,0,,"Instagram: @rad_mika" " it's beyond complicated now and it feels like when I used to fly with United. Platinum means nothing.",americanair,KyleKaplan,0,,"iPhone: 40.829401.-73.926223" " it's flight 5348",americanair,"THE_amandajean",0,,"the one and only TEXAS!!!!" " it's more than technical problems. frustrated answerthephone",americanair,BethMyn,0,, " it's not a friend it's a legally required chaperone on a school trip.",americanair,FooyaBabs,0,,"New York" " it's not about the delay. It's about the communication.",americanair,mikesnavely,0,,"Austin. TX" " it's not about the weather. It's about the fact that I can't get ahold of anyone to help. BUT you can tweet me back.",americanair,MilesWittBoyer,0,,"Bentonville. Arkansas" " it's not just frustrating--it was PAID for! how do we get a refund?",americanair,CathiKingWarren,0,,"San Antonio. Republic of Texas" " it's not only my bag...it's the complete lack of respect when I called. I was hung up on. And it is my daughters bag",americanair,pattiylandry,1,, " it's taken care of already. I've come to expect this level of horrible service from you time and time again",americanair,charliebrand,0,, " its Adolfo Garcia",americanair,txbu20,0,,"waco. texas" " its not that. it's the rude agent who wouldn't listen to anything I would say and it clearly fit into the sizer",americanair,ChaimOsina,0,,"Chicago. IL" " its not weather thats why i said the other people received hotel rooms while the people at the end of the line did not get them",americanair,danilo23donna,0,, " its now 17 days since I contacted customer relations... surf fail BaggageDrama http://t.co/CS1673hrqQ",americanair,"Right_vs_Wrong",0,,"London. UK" " its only 1500 characters. i will respond via formal letter. Trust me. I have plenty to say.",americanair,peterfransson,0,,"Inter/Outer-Continental U.S." " its pulling away from gate to get your departure time then leaving us on tarmac claiming power issues that magically repaired",americanair,"vickie_frisbie",1,,"Dallas. Texas" " ive literally been holding for more than 2 HOURS now. i was told 2hrs. You all are sabotaging any chance i have of getting home",americanair,"_BLeLLeN_",0,, " jal and cathay pacific so no. I can't do it online.",americanair,hovy5019,0,, " jet slides off icy taxiway at ",americanair,wfaachannel8,5,, " just Cancelled Flightled my 7 am flight tomorrow with out informing me at all today. then booked one in 2 days. and no customer service",americanair,zehentbauer,0,, " just curious. Thanks for the response as always. good or bad. Better than your competition.",americanair,MDTwankyTwank,0,,"Greenbow. Alabama" " just downloaded the app for iPhone. Notice drink coupon but nothing is displayed? Getting ready to fly...",americanair,HollyHhirsch,0,,Chicago " just hoping/praying for a safe flight. They've had to stop and de-ice our plane yet again😞",americanair,HaleyHadlock,0,, " just landed - 3hours Late Flight - and now we need to wait TWENTY MORE MINUTES for a gate! I have patience but none for incompetence.",americanair,Mwoodshop,0,,Jerz " just look at RDU airport. please think about the safety of your passengers. we cant get to RDU safely!",americanair,oobunillaoo,0,, " just messaged you. Please have someone contact us immediately.",americanair,shelleyward73,0,,OREGON " just need to know why it wasn't done like it was promised it would yesterday",americanair,GREATNESSEOA,0,,"McKinney TX" " just sad that even after spending so much on tickets all I wanted was for my wife to still go with her sister and no help",americanair,elwoodblues77,0,,Dallas " just want to thank you guys for the 27 hour delay for flight AA106 from JFK due to staff shortage and not weather✈️",americanair,DanJWillis,0,,"my top secret gaming facility" " just went to check into flight 24 hr advance. again husband and I are seated separately for 6hr flight! why does this happen??",americanair,cootiepoop,0,,"new orleans. la" " just when I thought you guys were done messing up. you make it worse. Your airline ruins hopes and dreams.",americanair,"Allieism_",0,,"Bay Area. CA" " just wow Regina just told me I can't file or request a lost bag statement until I finish my travel. So until I get to DC argg",americanair,CamaroGuySteve,0,, " keep trying to call to change reservation and you keep hanging up on me",americanair,ErinTN,0,,Nashville " keep up the good work. Got me to my destination safe and on time today",americanair,mikeschmenger,0,, " know that I could use that for a flight into Canada. By they time they figured it out. it was too Late Flight to check our bags",americanair,61jr,0,,"St. Catharines" " leave our luggage in the baggage claim without any previous information! That's not the deal!! http://t.co/oTTy5rYMzD",americanair,macario2,0,,"Pocos de Caldas" " leave us stranded. send baggage with important medication to different city for 4days&apologise with a $50 voucher. appalling.",americanair,"Joanna_Malek",0,, " leaving over 20 minutes Late Flight. No warnings or communication until we were 15 minutes Late Flight. That's called shitty customer svc",americanair,itsropes,0,,Texas " lets me get in line for call back in over 2 hours. I'll just hope the 1 ticket left on the flight I want is still there Late Flightr.",americanair,hovy5019,0,, " lies.lies.lies. Worst travel experience of my life. Day 2 no clothes on vaca. lostluggage unprofessional pit mia",americanair,LaurieAnnFoster,0,, " literally just stopped allowing people to wait in line for customer service. Incredible. From worst to no customer service.",americanair,J0eSmith,0,, " living in DFW.. Your Hub.. Hate having to fly to JFK to get to Ireland",americanair,Rachelgaffney,0,,"Dallas.Tx" " long mait. Repair wait at gate - Capt Said ""paperwork formality""- forced to check bag rudely-returning CC reader doesn't work",americanair,StaceyEWard,0,, " long wait? I literally went shopping at 3 different centers. had lunch and prepared dinner. surprise. it's winter! staff better",americanair,dotnetnate,0,,"Phoenix. AZ" " looking for status of flight 1388 schedule for 5:15 am tomorrow morning. thank you",americanair,luisperez27,0,,"Dallas. Texas" " looks like I have. Best I can hope for I guess. It's on us air. so I don't think I'll get miles on Alaska. Which sucks.",americanair,"galen_emery",0,,"Seattle. WA" " lost 3 pieces of our bags. haven't delivered them in 36 hours. lied that they were delivered. and still no refund. Never again",americanair,Wswallace1,0,, " lost luggage on flight yesterday morning Miami to NewYork LGA no response and no luggage more than 37 hrs ltr",americanair,LanaFBernstein,0,, " lost my cats. missed their flights. kept them crated 30 hrs for a would-be 5 hr trip. You'll never touch my pets again.",americanair,MrsPang725,0,,"City by the Bay" " lost my wife's luggage and nobody gives you and answer. all they say is go here or call there.",americanair,edhgro,0,, " love how you can't get an agent on the phone and the automated system hangs up on you",americanair,cerbederb,0,, " lovely flight back from MIA to LHR - great crew - thanks :-))",americanair,adamczuk,0,,"Wiltshire. UK" " machines are broken. lines are out the door for self service. cust. Support. and bag check in.",americanair,JayFranceschi,0,, " made it! Thanks AA!",americanair,barrysterling,0,,Texas " make sure u insure your luggage as those assholes @ AA take no fricken responsibility...& don't believe their lies!!!!",americanair,rgsager,0,, " make that 7hours now",americanair,rockyparr,0,,"VB/VA" " makes some small improvements and retains their program they win all. They keep the crappy food and change advantage they lose",americanair,Aero0729,0,, " man we have been sitting in UA4753 on the tarmac for 30 mins...rescue us please!",americanair,smiertspionom,0,,"Teh internets" " many trips coming up! I will see you soon 😃",americanair,hautetravelgirl,0,,"Santa Monica. CA" " maybe you should stop tweeting and start calling. Or make it available for people to wait on-hold instead of hanging up on us.",americanair,Rozzinbags5,0,, " me because it might not be so urgent for you but it really is for me. (5)",americanair,Rom55Weber,1,, " me too. Despite the chaos. I'm still grateful for a flight home ✈️",americanair,elisakathleen,0,,"Boston. MA" " me up in a hotel tonight and expect me to now pay even more money. I don't have that money!! I was supposed to get a call back",americanair,HaileyUrban,0,, " merged airlines do not work for FF programs. Very frustrating and the gate agents are to busy pouting to care. AttitudeIssues",americanair,SouthSeth,0,,Crestwood " message and pics sent...",americanair,fritzmt,1,,"U.S.A." " misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( AmericanAirlines unamericanairlines",americanair,sammi2943,1,, " missing a full days of work thanks guys",americanair,JasonShaw2,2,,Belleville " mission accomplished today. Thank you!",americanair,LisaMitchL,0,,Indianapolis " more of the insane treatment by your customers",americanair,Texomagal5,0,, " most disgusting chicken entree I've ever seen. Your standards have seriously nosedived. NewAmerican http://t.co/56eSsfOOwt",americanair,DavidVing,0,, " most horrendous service ever !! On off two planes. Been in Phil for 10 hrs. Now captain can't get flight info to print? wtf",americanair,williebikes,0,, " my Navy sisters flight 2470 cancld. She can't get an agent. They've called her back to be put on hold & then discnct.Any help?",americanair,realtmh,0,,Dallas " my 2498 to CLT left the gate. What is next for CLT. Need help",americanair,PareshRP,0,,"Charlotte. NC" " my Mistake multibillion dollar company",americanair,chagaga2013,0,,"new york city" " my bag is still in Miami and cannot be located?! How do you loose a bag like that? With a tag and everything?? (2)",americanair,Rom55Weber,1,, " my bags were checked through to Cancelled Flightled flight 362. When will they arrive in MKE? Not much help from grnd staff. Havoc in DFW",americanair,AMoChapman,0,,"'Straya'" " my boss is :)",americanair,ShpprMktMichael,0,,USA " my flight 1106 was Cancelled Flightled and I need to get back to Cleveland. What are my options?",americanair,sindhurella67,0,, " my flight 129 to dallas and 259 to SFO has been Cancelled Flighted and they can't get me on anything else until tomorrow. You won't put",americanair,HaileyUrban,0,, " my flight 1337 is Cancelled Flightled. Can you let me know what my new flight info is?",americanair,horns3939,0,,"Lantana. Tx USA" " my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on? Am I rebooked on another flight?",americanair,SusieBarre,0,, " my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?",americanair,SusieBarre,0,, " my flight I have reserved for tomorrow has been Cancelled Flightled. Can I Cancelled Flight my reservation and get a full refund?",americanair,Cbarker5,0,,"Kingsville. TX" " my flight from VCP to JFK was delayed and now it has been Cancelled Flighted. what should i do?",americanair,fellps,0,,"Tem conexao? To aqui entao!" " my flight got Cancelled Flightled from GRK to DFW. then to LEX for tomorrow and I need it rebooked.",americanair,Chandrafaythe,0,, " my flight has been delayed & I can't talk reach anyone in customer service because of high call volume.",americanair,vanessaannz,0,,"-тнαт νσι¢є ιиѕι∂є уσυя нєα∂" " my flight is Cancelled Flightled and we can only call in but you aren't accepting calls? How do I reschedule my flight?",americanair,TemlyLouise,0,, " my flight number is 3M 50",americanair,bsauce2011,0,,"Fort Myers" " my flight out of TYR tomorrow was Cancelled Flighted due to weather. How long until a rebook?",americanair,SarahM0en,0,,"Nashville TN" " my flight to DFW from LIT on my way to PDX tomorrow was Cancelled Flighted. Can you help me?",americanair,hooton,0,,"Little Rock. AR" " my flight to San Angelo via Dallas from Orlando Cancelled Flighted help! On hold and disconnect",americanair,"m_huxhold",0,, " my flight tomorrow is Cancelled Flighted you guys just keep letting me down",americanair,JorgeGuarneros,0,, " my flight was Cancelled Flightled I called they said they'd call back in 1:36. They did And hung up now saying I have to wait 2 hrs!!",americanair,tennesseejc,0,,"las vegas/nashville. TN" " my flight was Cancelled Flightled from Laguardia to Louisville Ky and i am stuck at the airport. Do you guys compensate for this?",americanair,"WishUpon_26",0,,KY " my flight was Cancelled Flightled yesterday early afternoon. so why did you call me at 1230am and 230am to wake me up and tell me?!",americanair,coyj1622,0,,"Planet Earth" " my flight was Cancelled Flightled. leaving tomorrow morning. Auto rebooked for a Tuesday night flight but need to arrive Monday.",americanair,RussellsWriting,0,,"Los Angeles" " my flt is at 7a tom. I have now rec'd notification that I'm going out from some other airport",americanair,LIGal19,0,,"ÜT: 40.881241.-73.107717" " my husband and 5 year old son stuck overnight in DC thanks to 7 crew members arguing over who was boarding the flight",americanair,"debby_hester",0,,"Lake Norman NC" " my itinerary was from EWR TO DALLAS to LA. You Cancelled Flightled my flight. you have my money. find a way to get me there from EWR",americanair,SraJackson,0,,"New Jersey" " my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?",americanair,RobertDwyer,0,,"Wellesley. MA" " my mom tried also. That wasn't the reason they wouldn't change it. Y'all literally said that you'd rather have an empty seat.",americanair,"Caleigh_Wilson",0,,"Los Angeles. CA" " my mom’s flight tomorrow Cancelled Flighted w/ no notice. Phone system said callback in 2 hours and it’s been 4. I need to go to bed!",americanair,"kris_bailey",0,,"San Francisco. CA" " my return flight is scheduled on Wednesday: AA138 I believe. Thanks for the help!",americanair,wesleytravis,0,,"Webster Groves. MO" " my seat is disgusting. Old and dirty. When are you going to refurbish this plane? US Air 597 jfk to phx",americanair,NicholasAram,0,, " my travel for tomorrow was Cancelled Flightled and then stupidly rebooked for tomorrow! I can't get through to reservations!",americanair,farfalla818,0,,"Plano. Texas" " my two coats were in that bag so i have been in france with no coat. walking around with a T shirt and one clean pair.(3)",americanair,Rom55Weber,1,, " my understanding is they were able and did for many other flights but chose not to for this one.",americanair,cloop87,0,,"New York. NY" " my wife is stuck in Brownsville any chance she can get any flight out? She needs to be at work tomorrow morning.",americanair,dustinpjones,0,,"Bartlesville. OK" " my wife was on a flt from BRO to TUL via DFW that was Cancelled Flighted. Bought an SWA flight to get her home. Partial refund.DM me plz?",americanair,dustinpjones,0,,"Bartlesville. OK" " my wife's flight is Cancelled Flightled. told to call. No one answers. How do we book a flight? Help us please",americanair,KingFilson,0,, " nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations",americanair,JWinakor,0,, " narrowly made standby...lots of snags this trip!",americanair,alicizzle,0,,"MiniApple(s)" " need assistance. very frustrated I can't reach reservations by phone. trying to book online & get ""fare no longer avail"" msg",americanair,jetset2015,0,,Tucson " need help changing a flight. Please dm",americanair,luzer,0,, " need help on a reservation. Can you follow so that I can DM details? Thanks!",americanair,politicalpizza,0,,NYC " need2know if Ill be able to reach IND today.Rather stay in MAF that fly to DFW & find out I can't travel http://t.co/gVgKHbx1RB",americanair,ChuyAlberto,0,, " needs an entire customer service overhaul would never treat its customers with anything less that A1 service",americanair,"DWare_Laflare",0,,Miami " needs to get their shit together. 2 counter people & a massive line. People need to catch their flights! http://t.co/4MQFMxeBXt",americanair,JayFranceschi,0,, " never got an update and we had the worst communication from u. Our flight delay was mechanical and not a word. poorservice",americanair,MDDavis7,0,,US " next time my flight's Cancelled Flightled. I'd appreciate SOME indication (email. text. carrier pigeon). App didn't even warn at check in",americanair,LaurenCSands,0,, " no I will be calling corporate!",americanair,Africanbeauteee,0,, " no I've since rebooked with another airline. what I would like is compensation for all the time/money lost!",americanair,Tumzine,0,, " no apologies required. I made it home safe thanks to you! Kudos to AA!",americanair,dwburrell,0,,"Fort Worth. TX" " no date on when revieving our money sent a letter in post and several emails no reply?? very frustrated",americanair,hale36,0,, " no email no phone call no nothing. You've screwed with my flight and my family/Friends flights. You Cancelled Flighted reservations for",americanair,HaileyUrban,0,, " no gate agent after 30 minutes to let us off the plane???? WTW / grounds crew is here / hope you're ready to cover my delay",americanair,jkhoey,0,,"New York. NY" " no hold times. just disconnections. There is no excuse for that",americanair,SchrierCar,0,, " no kidding! Gonna take some beating on the apron... And there are some good lookin' planes out there!",americanair,"Darth_Roo",0,,"Somewhere on Tyneside" " no no no. YOU DM me. I pay you money and you want to me to reach out to you for help? How about the other way around",americanair,GarrettBogar,0,, " no not yet. Waiting now to be connected to an agent",americanair,"marcy_test",0,,"Arlington VA" " no not yet. Waiting to be connected to an agent",americanair,"marcy_test",0,,"Arlington VA" " no one met flight 1081 to LAX to tell passengers where to go or what flights they were rebooked on badmgmt AmericanAirlines",americanair,cwalshnews,0,, " no one received text alerts. automated calls. anything either. Literally no information as to what was happening.",americanair,ejacqui,1,,Chicago " no other (what should be valid) Circle Pacific itineraries can be booked either - always makes all US dest. invalid 4 last leg",americanair,219jondn,0,,"Charlotte. NC | Köln. NRW" " no private msg me and will provide details...u really need customer svc training for your staff",americanair,Lioninflorida,0,,"Fort Myers. Florida" " no repair made to the water line. No potable water on board this flight. ""We will take off soon."" Time for new planes MCI>:DFW.",americanair,beantownmatty,0,,"iPhone: 37.621227.-122.386002" " no response to DM or email yet. customer service?",americanair,salitron78,0,,"on @TheJR" " no space in my seat but thanks to your pilots I'm back 25mn early to Ohare!! Didn't think that was possible!! sna2ord 1644",americanair,ZamaTea,0,, " no standby line update online or on app either is troubling",americanair,ImprotaD,0,, " no thanks. As I said. being denied miles that expired one week ago was the last drop for me: plan to avoid AA as possible.",americanair,barbararwill,0,,"Mexico City" " no vouchers 4 Cancelled Flighted flight due 2 weather. Today's issue. broken tire. No vouchers cause tire was broken by weather. nomoAA",americanair,AGHJustin,0,,QCA " no worries even though I was talking about seat assignment :)",americanair,lmaxwell11,0,,"O.K.C." " no worries you're swamped I know just dmd back THANK U",americanair,KellyOlexa,0,,"Chicago. IL" " no worries. loved flying with you guys. Thanks!",americanair,DaileyPursuit,0,, " no you're not you're trying to book me PAST when i need 2 arrive but you're still selling seats on the day I'm trying 2 travel",americanair,cjdjpdx,0,,"Portland. Orygun" " no. Booked seat in Dallas. live in Dallas. Real nice that your gate agent had exit row available told me they weren't available",americanair,TejasGooner,0,,"The Republic of Texas" " no. Prebook flight for wife's 40th bday in NO. I recently have had surgery and can't travel. Won't let another go in my place",americanair,elwoodblues77,0,,Dallas " no. you should do something about everything happened yesterday...",americanair,LeluBlesa,0,, " no: I just expect a higher level of customer service & for the flight crews to give us accurate information",americanair,brentwit,0,,Texas " none of your sample itineraries can actually be booked http://t.co/mF7rABGn8a Every last leg back to US says invalid",americanair,219jondn,0,,"Charlotte. NC | Köln. NRW" " not anymore.",americanair,Mrodri0173,0,,"Miami Beach. Florida" " not enough push crews for JFK = 1.5 he delay and counting....",americanair,DrDemetre,0,,Brooklyn " not having pillows or blankets or a flight home for 40 people does bad things to my hair",americanair,nopunsforrori,0,,"Ithaca. NY" " not helpful",americanair,Rozzinbags5,0,, " not in any way that I am happy with or find acceptable. If I could speak to a human maybe that would happen",americanair,SchrierCar,0,, " not only did you Cancelled Flight our flight from JFK and delay us by 29 hours. you've now lost 2 of our bags. Worst airline ever.",americanair,JonGroom90,1,,Bexleyheath " not only did you rebook me on the wrong day. your phone system says it can't handle the volume and hangs up on me!!!",americanair,farfalla818,0,,"Plano. Texas" " not only on both legs did I have damaged seat. u damaged an expensive case and not offered anything.Just an apology 6wks Late Flightr!",americanair,SamuelMondo,0,,Manchester " not sure what this means but son and I will certainly have operational needs for seats during Flt. 1679 next Friday. yet...",americanair,skyfullofbacon,0,,Chicago " not sure why I would bother when the agent at the airport didnt help & nobody on phone would. Ticket Cancelled Flightled for no reason.",americanair,melmadetoday,0,,"In the kitchen" " not sure why we are being made to stand in line outside for plane that isn't ready to board when I could be sitting inside",americanair,sweet8mel,0,, " not to mention its a three hour wait to get an agent on the phone.",americanair,LIGal19,0,,"ÜT: 40.881241.-73.107717" " not yet. I'm next in the terminal a customer service area.",americanair,dgoot,0,,"Boston. MA" " nothing to do with Mother Nature. more like poor commutation.",americanair,Steponme,0,,"Moore. OK & Woodway. TX" " nothing. you have done enough.",americanair,"Pride_MMA",0,,"Edmond. Oklahoma" " now 2 hrs! Guess I should just hang up & give up on using my award miles before prices jump? Hm thanks http://t.co/LE4H2gTzXZ",americanair,iAMalexmetz,0,,"Los Angeles. CA" " now I have to pay for a hotel a car ride miss classes which I pay 30k for and miss work and you tell me to talk to someone",americanair,Davitossss,1,, " now I have to wait ""more than 60 minutes""",americanair,msofka,0,,"Cleveland. OH" " now I understand!!",americanair,Looluca,0,, " now a delay to the rebooked flight?!",americanair,JeremyDDickey,0,,"Washington. D.C." " now because you couldn't add my ktn. which I asked for numerous times and no one answers the phone. I missed my flight!! upset",americanair,whyemes,0,, " now down to only one agent helping a stagnant line of almost 100 customers. Super.",americanair,jddowsett,0,,"PA. NY & HI" " now on 5th plane of the day. First 4 all taken out of svc. Scheduled dep 3 p.m. Still on ground ORD 10:45pm",americanair,"jdl_il",0,, " now the second flight I was put on was Cancelled Flightled with no explanation!! Missed my first meeting!! outraged😡😡",americanair,whyemes,0,, " now we are all stuck on the plane after landing because crew unable to figure it out",americanair,excake,0,,"Austin. TX" " now we are waiting on nitrogen for the struts and the airport nozzle is not calibrated so they are trying to find another???",americanair,"JR_Fett",0,, " now you change my gate and don't tell me? What the fuck is wrong with you people. Learn to do your fucken job",americanair,Davitossss,0,, " now you're sending a gate agent to talk to us? Joke of an airline. Thanks for ruining my vacation. neverflyAAagain",americanair,maxfitgirl29,0,,"Chicago. IL" " obviously we did see an agent-booked us for tomorrow morning. No hotel. no transportation. pregnantwithtwins stranded angry",americanair,StephFCampbell,0,,"Kansas City. MO" " of course it wasn't your intention. issue lies in lack of response. she did contact you directly: she sat on hold for 50 mins",americanair,JulianaSheldon,0,,"Los Angeles. CA" " of delays and trapped on planes with no water or air. Never ever ever again. neveragain aafail",americanair,Vink401,0,,"Miami. FL" " offered me a cot to sleep on?After they Cancelled Flightled my flight. A fucking cot. What about a hotel. like you're supposed to provide",americanair,KyleFerrel,0,,Nevada " oh I did. All I received back was an email saying "" delays happen"".. Uh huh..",americanair,kanne822,0,,"Gilbert. AZ" " oh I will. AA on speed dial",americanair,MarkJDiSalvo,0,,"Waynesville. OHIO" " oh it can get better apparently. After making us wait for a gate. psych!! Now we need you to de-ice before coming to the gate!!",americanair,PiersDenney,0,,"Kansas City. MO USA" " oh it's nothing my issue was already resolved and I am in the air",americanair,DarknesProdigy,0,,"Pirate Isle. Arcadia" " oh. yeah. I guess those are two different things. 3 am does weird things to my brain. Thanks again! xox",americanair,SweetKirabella,0,,"The 2nd star to the right" " ok makes no sense tho Since you'll give me a free upgrade to first.",americanair,rkaradi,0,, " ok no worries. Thanks for the straight story. It's appreciated.",americanair,PhilHagen,0,,"Lewes. DE. USA" " ok so why is it Late Flight? And for that matter why was my flight 4491 Cancelled Flighted this morning? I've been in YYZ since 5 AM.",americanair,RobVyvey,0,,"Kingston ontario Canada" " ok thank you!",americanair,dkar84,0,,"Renton. WA" " ok thank you. What if I can't get a hold of someone to get a new flight?",americanair,"Beach_Girl7",0,,"Bentonville Arkansas" " ok. I just received an email with my registration from your team. Thanks a lot",americanair,"melaine_cre",0,,"Saint Maur des Fossés" " ok. Pilots are looking for agents - they jumped out / FLT 5350 DFW / this is crazy",americanair,jkhoey,0,,"New York. NY" " ok. There is no one at the airport that is helping us. Another customer got told the flight isn't leaving till 1220",americanair,bsauce2011,0,,"Fort Myers" " ok. thanks you! Have a great night AA team!",americanair,PLHamel,0,,"Rive-sud de Montréal" " okay. I just sent it.",americanair,urduckcommander,0,, " on Feb. 15th your rep gave me the record locator and told me I'd be receiving an email with the itinerary and confirmation.",americanair,UllCon,0,,"Michigan. US" " on flight 1074 that has been delayed for hours over human errors like a food truck hitting the plane. now the lines are frozen.",americanair,ImagineHC,0,,"Miami FL" " on hold again....estimated 2 hr hold",americanair,blogblogblog,0,,"Brevard. NC" " on hold for 3 hours...got an agent. immediately txfd me to change cncdld flight...told it would be 1 min. 80 min Late Flightr. waiting",americanair,dogbuckeye,0,, " on our way now",americanair,Gww1863,0,, " on plane for JFK->:SFO. been sitting here for 1.5 hours waiting for push crew. how is this acceptable?",americanair,leozh,0,,"Washington. DC" " on top of that my online record was unavailable as well and then couldn't get anyone on the phone.",americanair,TheJoshAbides,0,,"New York City" " once again flying AA4285. once again 60+ min delay because of mechanical issues. Perhaps you should consider maintenance?",americanair,ryan22042,0,, " one of my luggage didn't made it onto my flight. hope it really gets here tomorrow. as I was told 😓😭",americanair,Princessk91,0,,"☀️SoFla☀️" " one staff on desk. Now been queuing for over an hr.",americanair,ChrisAgius13,0,,"Melbourne. Australia" " online flight notification is down.",americanair,luisperez27,0,,"Dallas. Texas" " or at the very least an explanation on why no one told me my flight was Cancelled Flightled!",americanair,Tumzine,0,, " origin/destination/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level.",americanair,RobertDwyer,0,,"Wellesley. MA" " originating at SFO and going to LAX.",americanair,hellodukesy,0,,"San Francisco" " our flight AA 1338 is delayed out of Providenciales and will be missing our connection AA 1651 in Miami to SEA. Who do we call?",americanair,hootkurtis,0,,Vancouver " our flight attendant announced that we have transportation waiting for us for that flight so I think we'll make it.",americanair,dgoot,0,,"Boston. MA" " our flight was Cancelled Flightled and rebooked to United. You didn't give them accurate ticket number now we can't check in. annoyed",americanair,letyak,0,,"Philadelphia. PA" " our ft 1261 TUS/DFW (w/cx to LGA) tomorrow Cancelled Flighted. 4 hrs so far waiting for call back. What should we do? Need to get to nyc",americanair,brooklynbrood,0,,"Brooklyn. NY" " over 70 days no contact from a human or apology letter. is yucki. Read all about it soon http://t.co/9R9OmzQAVI",americanair,betorides,0,, " over the last year 50% of my flights have been delayed or Cancelled Flightled. I'm done with you.",americanair,"Pride_MMA",0,,"Edmond. Oklahoma" " overall lack of attention or foresight when managing flights.",americanair,excake,0,,"Austin. TX" " overbooked business class from Mia to uvf - after being in the correct seat we were moved back to economy on our special day",americanair,PhilipStafford,0,,"Tampa. Florida" " pathetic service",americanair,"c_cgottlieb",0,,"Washington. DC" " pathetic to have your gate agents lie to my face when you are at fault",americanair,poolinenaidoo,0,,"Kitchen. office or on the road" " pity that a machine replied. or perhaps my story not unusual. Expected better response given article in in-flight magazine.",americanair,"jdl_il",0,, " plane breaks. unloads the passengers. told to re enter to only come back off. Flight Cancelled Flightled. missed wedding. badbusiness",americanair,BMichael319,0,,"Behind you. look again." " please DM me a way to get in touch with someone that can help. I'm platinum AA and considering quitting AA BC of this.",americanair,Daaaaaaang16,0,, " please allow me to speak with someone. A dialogue would solve this issue better and faster than emailing.",americanair,richfreed,1,, " please can you tell me why DFW has a weather advisory and RDU does not? the entire state of NC has shut down from ice & snow!",americanair,oobunillaoo,0,,"usa::fr::uk" " please confirm 2917 from CID-DFW at 11:30 departure will be/is Cancelled Flighted. Don't want to make the hour drive!",americanair,"BF_StarNews",0,,"Plano. TX" " please dm me",americanair,luzer,0,, " please do something about boarding at DCA 35X. Many delays + buses to planes on tarmac despite empty gates. Disorganized mess.",americanair,rduffy487,0,, " please email me at temorris2010.com. willing to discuss my experience & give another try would like to speak directly",americanair,MeeestarCoke,0,,BK " please fix your inventory system. Plat upgraded then bumped DOWN after boarding. FA said they made a mistake. AA45 3A➡️8C 😕",americanair,eneyberg,0,,"Cambridge. Massachusetts" " please fix your mobile and desktop site to allow Canadians to select a passenger when checking in. Thanks.",americanair,jweslo,0,,Brantford " please get it together and find my husbands luggage! You're ruining his ski trip to Aspen! 3rd day no luggage.",americanair,Choreocon,0,, " please help my flight appears Cancelled Flight 1503 from ft. Lauderdale to Dallas to LAX. Is there anything leaving from Mia or FLL? ThxU",americanair,MO3TVida,0,, " please help us get home tomorrow!!!!!",americanair,SentieriMelinda,0,, " please improve business extra flight reservation process. can't book online? what century are we in? 25 min+ on hold",americanair,danjambrands,0,, " please message me for assistance - can't get through to anyone.",americanair,amandajames0610,0,,"Atlanta. GA" " please pray for us that our gear is not lost or stolen due to YOUR incompetent employees. CNN ABCNews MSNBC Photography",americanair,CineDrones,0,,"Orlando. FL" " please rebook me from Seattle to Columbus Tue 2/24. locator: KARAAX. name: Mitchell M Neuer",americanair,mannes21,0,,"ÜT: 47.683801.-122.327443" " pleaseeee find my suitcase. I want deoderant and a clean shirt for work tomorrow :(",americanair,KerithBurke,0,,"SNY in NYC." " pls help. This is seriously beyond ridiculous.",americanair,Kaywillsmith,0,,"The City of Big Shoulders" " pls tell me how to get a person on the phone asap",americanair,Pumpoclock,0,,Philadelphia " plz kys I have been sitting in this plane for an hour I want to leave",americanair,sierrasalles,0,,"✨" " poor customer service is just unacceptable.. Also how bout the surfer on the front of your website. noloveforsurfers pretend",americanair,rockyparr,0,,"VB/VA" " pretty bad at DFW no updates two flights behind doors open breeze no America airlines workers http://t.co/6MBK79mdnW",americanair,joedizzle,0,,"Windermere (seattle)" " pretty frustrating when you can't even stay on hold to get help after a flight Cancelled Flightation!",americanair,slaydonstravel,0,,"Chesapeake. VA" " pretty impressed with the in flight entertainment. Full touch. usable. smooth. good selection.",americanair,wooqiaoqi,0,, " pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa",americanair,chone1984,0,, " probably had money on they said to hell with lol",americanair,TannerSayre,0,,"ig: tannersayre" " probs the worst customer service ever. Replied to complaint I submitted 6 weeks ago bout damaged bag... Not even replacing it!",americanair,SamuelMondo,0,,Manchester " r u serious?? 304min delay with AmericanAirlines AA2444 ohio - dallas missed my connecting flight http://t.co/DNMsblzumr",americanair,JoBarredaV,1,,"Mexico City" " re-staff and commence new policies because your industry is so embarrassed by you.",americanair,CampOwl,0,,Mitten " really",americanair,WorstThingsBot,0,, " really American Airlines . service is Las Vegas is shocking. absolute jokers take your reputation more seriously!",americanair,Benje0123,1,, " really appreciate the great customer service... One of your service agents just hung up on me when asking legitimate questions",americanair,remixrio,0,,Brooklyn " really needs to get a a clue and start treating people like humans. not animals. americandairlinesSUCKS",americanair,erinfoyLA,0,,"Los Angeles. CA" " really? Not even worthy of a response. This is beginning of a social media alert to the world that AA and are useles",usairways,Gregm528,0,,NY " really? That's it? Not even a ""we are looking into this to see what happened/what we could do better next time""",americanair,rduffy487,0,, " rebooked into a different airport. Throwing a wrench into plans 👀",americanair,JeremyDDickey,0,,"Washington. D.C." " received an email requesting I call about a res. but I keep getting kicked off of your phone system. Help?",americanair,AMHerbs,0,, " record locator oaaret got email we couldn't be rebooked but got no notification flight was Cancelled Flightled",americanair,takingthekids,0,,"New England" " record number is BPDFPP.",americanair,wbarkema,0,, " redirect my flight without telling me. service is abysmal.",americanair,JamieStrong38,0,, " refund",americanair,ezemanalyst,0,, " rented van drove 250 miles with 6 strangers. Arrived home 6:00am. No offers of help from AA. http://t.co/BTTGmyN0A0",americanair,MatthewJMedlin,0,,"Rossford. Ohio" " requested a call back at 1am. My Cancelled Flighted flight through DFW shouldn't take this long to reroute. You're Customer Service lacks",americanair,MilesWittBoyer,1,,"Bentonville. Arkansas" " research buddy. Read my previous tweets and get some context.",americanair,"_mhertz",0,, " right on cue with the delays👌",americanair,GolfWithWoody,0,, " right so I missed my connection / had a three hour Kay over / then you lost my bag.",americanair,monumentsinking,0,,"PDX JFK SFO BDL" " robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow.",americanair,jkordyback,0,,"North Saanich. BC" " rude gate agent by AA363 ORD-LGA just now. Seems to have a temper. Made me check in a bag that fit INSIDE the sizer.",americanair,ChaimOsina,0,,"Chicago. IL" " said that AA does not provide in-flight wifi on the routes to China based on some federal laws. but United does. why is that?",americanair,"gu_runyu",0,, " seats that were assigned are inappropriate for child this age. AA knew age of child.",americanair,lczand,0,,"SE USA" " second pic from CDG?",americanair,immz99,0,,"Castellon & Daytona Beach FL" " second. she sat on the Tarmac for 3 hrs only to be told it would be 30 mins",americanair,JulianaSheldon,0,,"Los Angeles. CA" " seems like queue times are very high. in Q waiting for an agent 4 almost an hour.Flight got Cancelled Flightled. http://t.co/sDm2wvR3zr",americanair,BaburRaja,0,,"Chelmsford. MA" " sent",americanair,Amrutafrika,0,, " seriously. I do not want to wait 24 hours for a flight when I have to prepare for a family funeral.",americanair,ChrisAgius13,0,,"Melbourne. Australia" " seriously. all flights from Detroit to Dallas are Cancelled Flightled 2 days in a row. I want to get home & see my wife & kids.",americanair,DonnyrMartin,0,,"Waco. TX" " seriously. there aren't any reps available to take phone calls? Even for platinum?",americanair,malhoit,0,,"Indianapolis. IN" " seriously. you treat your passengers like shit.",americanair,ezemanalyst,0,, " served me rubber pasta covered In sauce that tastes like plastic. Do you have any food for human consumption anymore ?",americanair,Aero0729,0,, " served the nastiest food Ive ever seen yesterday.Rubber chicken in slime. The ENTIRE cabin sent their food back.FAs can confirm",americanair,Aero0729,0,, " several hrs Late Flight and 140 characters won't do it. Cheers though",americanair,tencents77,0,,"London. UK" " she doesn't have Twitter.",americanair,JulianaSheldon,0,,"Los Angeles. CA" " she has the guy u served drinks 2 til he needed awheelchair to get off the plane is a more important then the assaulted women",americanair,weezerandburnie,0,,"Belle MO" " she sent you an email 2 customer service the night it happened ur response was basically 2 bad sorry how should she contact u.",americanair,weezerandburnie,0,,"Belle MO" " she should not only get a refund but also an apology for the deplorable service.",americanair,JulianaSheldon,0,,"Los Angeles. CA" " she was rude. unprofessional. not helpful in helping me try and get home. As a aaadvantage loyal aa customer dissatisfied!",americanair,ashritt,0,,"Iowa City. IA" " should be seeing this sunset from St. John usvi not philly!! http://t.co/DnDOepquKz",americanair,williebikes,0,, " should prob give me a refund since they made me miss my flight waiting to talk to someone for 3 hours... http://t.co/4SFpcbyy9m",americanair,ekatz24,1,, " should reconsider usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!",americanair,stevereasnors,0,,"Los Angeles" " shoutout to the agent on duty now @ Gate B1 ABQ / outstanding customer service w delayed FLT 336 http://t.co/OoEJ4d4JoP",americanair,jkhoey,1,,"New York. NY" " simply amazing. Smiles for miles.Thank u for my upgrade tomorrow for ORD.We are spending a lot of time together next few weeks!",americanair,JohnCFitness,0,,"World Wide." " since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport?",americanair,RafaelBertorell,0,, " since you don't care about what happens to your passengers on your planes we will now be contacting the Police Dept",americanair,weezerandburnie,0,,"Belle MO" " sitting in a 2 hour long at least phone queue. Hoping I get things rebooked in time or at least some plastic wings. tears",americanair,cjdjpdx,0,,"Portland. Orygun" " sitting on plane in Columbus. supposed to leave an hour ago. Now the mechanic can't find a tool to service the shock absorber.",americanair,coyj1622,0,,"Planet Earth" " so I have to call back at 9 since the department is closed. This has to be the biggest bunch of bull!",americanair,GREATNESSEOA,0,,"McKinney TX" " so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep?",americanair,flemmingerin,0,,"San Diego" " so disappointed with this airline never again will I book with you guys",americanair,"joshua_saucedo",0,, " so great AA1103 sitting for an hour first technical problems now what?",americanair,diegolrz,0,,"Dallas. TX" " so how do we get me a person?",americanair,"galen_emery",0,,"Seattle. WA" " so if your genuine. give me your opinion on what occurred last night 445 fly from phl. to mia. No assistance at airport",americanair,ezemanalyst,0,, " so the one time we upgrade to first class our luggage was open and now missing valuable items that can't be replaced. upset",americanair,christinachime,0,, " so we have a Cancelled Flightled flight in about twelve hours. Maybe we'll have heard from an AA rep at that point.",americanair,"clara_ennist",0,,"Arlington. VA" " so we've now been driving across DFW for over 90mins. That's half fucking way to Texarkana! shouldhavedriven",americanair,PiersDenney,0,,"Kansas City. MO USA" " so what are you going to do for me since I can't take the option you gave me. What type of refund will you do for me?",americanair,LIGal19,0,,"ÜT: 40.881241.-73.107717" " so what if I didn't have the funds to purchase another ticket? Your error would cause my family to miss the funeral",americanair,GREATNESSEOA,0,,"McKinney TX" " so whats the hold up on flight 4302?",americanair,GorillaChopper,0,,"Austin. TX." " so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good",americanair,rqualls,0,, " so. what should he do next exactly?!",americanair,leahstokes,0,,"Cambridge. MA. USA" " sorry so Late Flight. responded to your DM.",americanair,Bossman1908,0,,Liverpool " sounding like they just got bitch-slapped by ",americanair,chillbagel,0,,piffaca " speaking 2 languages paid off! as the US line left me over 70 min in hold -without an answer- the latinamerican solved in 20min",americanair,EyeOfTheGate,0,,"San Francisco" " spent $8 for the choppiest feed of ""Whiplash"" ever. americanairlinesfail iwantmymoneyback",americanair,PBSamson,0,,"Los Angeles. CA" " spent hour+ trying to check after to use military ID for luggage then messed up boarding pass & forced into line again.",americanair,JoshSeefried,0,, " spoke too soon. 30 min Late Flightr still waiting for bags to load. Some sympathy would be appreciated at the very least.",americanair,smb510,0,,"Far From Home" " stiiiil waiting. Please respond as my flight leaves in 2 1/2 hrs",americanair,whyemes,0,, " still no reply to my email sent on 11th February. Even sent an email asking for acknowledgment that's it been recieved. nothing",americanair,LorelleEPhoto,0,, " still no response from AA. great job guys!",americanair,tranpham18,0,,"New York City" " still not taking calls ? Storm ended 2 days ago. Be like pats and doyourjob",americanair,scapshaw,0,, " still on hold. After you hung up on me the first time (another 45 minutes!) http://t.co/IMRLAu77iH",americanair,msofka,0,,"Cleveland. OH" " still waiting for a flight... I should get my money back",americanair,ELLLORRAC,0,, " still waiting on a dm response..... sloooowresponses",americanair,whyemes,0,, " stop sending me back to ""customer relations ""I have hand written a letter to them. send in a letter. called them. no help!!",americanair,blueswingpark,0,,"san francisco califorania" " stranded for 24 hours in MIA. Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience unreal",americanair,LauraMolito,0,,"New York. NY" " stranded in Miami because your automated system keeps hanging up on me for two days. Help !",americanair,EaglesJade,0,, " stuck at gate Miami to JFK flight 1510. Are we going to get out of here tonight? Very frustrating",americanair,cubexg,0,,"New York" " stuck in airplane both on way out of PHL and again in Houston. All passengers frustrated. Makes me want to avoid airline",americanair,excake,0,,"Austin. TX" " stuck on the tarmac in CLT because the our gate is not open. Hope I don't miss my connection.... logistics AmericanView",americanair,StevenCWaters,0,,"Winterville NC" " submitted a case to AA customer relations two weeks ago. no word ever since! whats the point of even having CR?",americanair,denismishin,0,,"Bellevue. WA" " sucks!! Teco teco reclameaqui TripAdvisor http://t.co/auGJsCmoLu",americanair,macario2,0,,"Pocos de Caldas" " sure is. What's more frustrating is being stranded at the airport with our fate in your hands.",americanair,ejber812,0,, " sure. thank you!",americanair,1JENSABA,0,,"Chicago.IL" " tell me you can get me to ABI earlier than 8 pm tomorrow",americanair,talonclaw126,0,, " terror story my luggage was delayed both ways on an international flight for over 5 days total angrycustomer",americanair,TinaHovsepian,0,,"North Hollywood" " thank you",americanair,lczand,0,,"SE USA" " thank you AA. this is how I always start my vacations http://t.co/dzKc3auZU9",americanair,chadstallion,0,, " thank you Mr Parker for screwing over chairman preferred when we fly AA. No firstclass option and treated like crap by staff",americanair,Peakway3,0,,"North Carolina" " thank you for NOT Cancelled Flighting all flights and putting my husbands life in danger driving in this weather. safetyfirst",americanair,merrymoch513,0,, " thank you for doing the best you could to get me rebooked. Agent on phone & addtl resolution on DM was very much appreciated.",americanair,LisaMitchL,0,,Indianapolis " thank you for quick responses. aa usually has fantastic customer service. That's why I was so shocked when it wasn't there",americanair,Ag03Recruiter,0,,"Fort Worth. TX" " thank you for replying. Trying to figure out how to get from there from DFW",americanair,Rachelgaffney,0,,"Dallas.Tx" " thank you for responding rather quickly btw",americanair,1JENSABA,0,,"Chicago.IL" " thank you for the assistance",americanair,paylukkar,0,, " thank you for the confirmation.",americanair,oobunillaoo,0,,"usa::fr::uk" " thank you for the robotic and non helpful assistance.",americanair,jhamby1,0,,"Winston-Salem. NC" " thank you for the update!",americanair,StarkJedi,0,, " thank you so much that helps a lot.",americanair,rac22582,0,, " thank you we got on a different flight to Chicago.",americanair,KristenReenders,0,, " thank you!",americanair,jamucsb,0,,"Los Angeles. CA" " thank you! My lost item was located at ORD and is being returned to me.",americanair,jbs94123,0,, " thank you. They are processing my refund.",americanair,"megan_shearin",0,,"Hampton Roads" " thank you. truly appreciate the help. just sent a DM",americanair,soundsofsatori,0,,"Milky Way:Orion Arm:Earth:DFW" " thank you...I know it's a busy for you today but any help would be appreciated...",americanair,flyneverdies,0,,"cali bound" " thanks",americanair,JohnMHaaland,0,,"New York Tri-State" " thanks you always be my airline of choice when possible",americanair,emrey35,0,,"College Station" " thanks - I miss my dog and this delay is costing me a lot of money.",americanair,drinkmud,0,,Present " thanks for a Cancelled Flightled flight then a delayed flight and NOT telling us More missed work More $ on hotel WorstCustomerService",americanair,youroptimallife,1,,"New York" " thanks for being entirely unhelpful and wasting hours of my time today",americanair,leahstokes,0,,"Cambridge. MA. USA" " thanks for finally letting me get through to book my flight. Frustration set in... donedeal talktoahuman",americanair,planedoc71,0,, " thanks for following up- it finally worked!! Fingers crossed the new flight works.",americanair,flemmingerin,0,,"San Diego" " thanks for following up. I think it's fair to refund the ticket price and the two one way rental cars I had to buy.",americanair,Hoffbuhr,0,, " thanks for forcing me to check -in my carry - on luggage. That is exactly why I spent extra money on ""travel size"" toiletries",americanair,agirlnamedfrank,0,,Brooklyn " thanks for getting back to me. But I will find other airlines in the future.",americanair,ELLLORRAC,0,, " thanks for getting back to me. how frequently are these weather advisories updated throughout the day?",americanair,oobunillaoo,0,,"usa::fr::uk" " thanks for keeping us safe",americanair,TomDorans,0,,"Chicago Subs" " thanks for making this the worst flying experience ever. 4 different planes of mechanical issues and 12 hours and counting",americanair,Vink401,0,,"Miami. FL" " thanks for reFlight Booking Problems me on a flight and then leaving my luggage in NYC. Unbelievable.",americanair,Eleonora7,0,,"New York. NY" " thanks for responding ... will do!",americanair,elusivegoalie,0,, " thanks for telling me my flight got Cancelled Flightled when it wasn't. Now I have a missing luggage because of you. Thanks fam!",americanair,"Six_Pack_Pollak",0,,Houston " thanks for the DM rescheduling. Unfortunately your operations process at LAX is chaos & the reps refused to print the ticket",americanair,elisakathleen,0,,"Boston. MA" " thanks for the call on my Cancelled Flightled flight. NOT! Flight Booking Problems me for Tues no good weather caused me 2 leave early",americanair,jstefanides,0,,"The Ted Williams Tour" " thanks for the canned reply.",americanair,melindaeasley,0,,Manhattan " thanks for the generic computer generated response. How about you accommodate your travelers instead of just saying sorry",americanair,KyleFerrel,0,,Nevada " thanks for the great customer service. Family made it back to SAT safely. The weather at DFW made things a little worrisome.",americanair,aprilteybrown,0,,"Washington. D.C." " thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out",americanair,MeeestarCoke,0,,BK " thanks for the recommendation. We've been sitting here for 45 minutes. last update was 35 min ago.",americanair,beantownmatty,0,,"iPhone: 37.621227.-122.386002" " thanks for the response. I know it's not your fault... But Im in ORD in T5 and hungry if you want to stop by ✈️✌️",americanair,"erina_jones",0,,London " thanks for the show! 👍",americanair,"gerardoquezada_",0,,"Ciudad Juárez MX. [CJS/MMCS]" " thanks for the update",americanair,ShpprMktMichael,0,,USA " thanks for your apology but it's a bit Late Flight. Cancelled Flighting a flight more than 24 hrs in advance due to weather is ridiculous. We",americanair,SentieriMelinda,0,, " thanks keep me updated just hope I make either of my connections to Killeen Tx",americanair,"THE_amandajean",0,,"the one and only TEXAS!!!!" " thanks so much!",americanair,mpresdenver,0,,"Denver. Colorado" " thanks to AA / DART for getting me home in time for work this morning DEN-DFW... didn't have to waste a vaca day ",americanair,JohnHam2500,0,, " thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome",americanair,Travelingwellfl,0,,"San Diego. CA" " thanks to Jacqueline in CLT for cleaning up and mess!!! Awesome service",usairways,"don_hefner",0,, " thanks to Marie for reFlight Booking Problems me and my friends!!! I'm Cali bound thanks to this sweet angel! blessed",americanair,SmithsAreRare,0,,"L-Town" " thanks to your attendant on flight for advising connect flight held. Ran with kids and flight departed. Poor service at Miami",americanair,"faisal_tayebjee",0,, " thanks 😩. idk if it still Late Flight but I hope I get it tonight 😭",americanair,Princessk91,0,,"☀️SoFla☀️" " thanks!",americanair,treeguy81,0,,"Raleigh NC" " thanks! Flight 2160 today. Great crew!",americanair,rkflyga,0,,KFDK " thanks! I hope we get movies. Tv's were broke on the flight over",americanair,ebaska225,0,, " thanks! a response is better than nothing at all {ahem. }",usairways,MeeestarCoke,0,,BK " thanks!!",americanair,MeeestarCoke,0,,BK " thanks. I actually made it. my connection flight was delayed. Guess all delays are not a bad thing. http://t.co/XGgCNTco8m",americanair,RobertCossar,0,, " thanks. Bummer. Poor planning on my part. I assume the card in Passbook won't work either?",americanair,bradleycfox,0,,"Seattle. WA / 36.000 feet" " thanks. Delivery status??",americanair,"MikeThomas_Says",0,,DC " thanks. I'll look forward to the response.",americanair,softwaredoug,0,,"Charlottesville. VA" " thanks. Now my carry on that you guys insisted be checked at the gate is missing. Won't be here till Late Flight tomorrow morning.",americanair,CantankerousCMF,0,,"North of 146th" " thanks. They did not charge anything in the end so all is good.",americanair,SimonWallner,0,,"Vienna. Austria" " thanks. but I had to hire a car in Chicago and drive to MKE. Does that mean I have to go to the airport?????",americanair,AMoChapman,0,,"'Straya'" " thanks. me too",americanair,LSlay19,0,,"NC by day. DC by night...." " thanks... I finally got through this afternoon. :)",americanair,BethMyn,0,, " thanks.....",americanair,"DL_Dub",0,,"'Merica" " that 2 hr wait became a 4 hr one. And y'all claimed to have sent an email. Yeah. that never happened. FlyDelta",americanair,"clara_ennist",0,,"Arlington. VA" " that all AA is for USAir Elite members. It's one big disappointment in the way we are treated. epicfailure",americanair,Peakway3,0,,"North Carolina" " that doesn't really answer my question. Maybe if I provide more details you can give me clarification...",americanair,RobertDwyer,0,,"Wellesley. MA" " that is absolutely false stmt. You have a comedy of errors incl no catering etc GetYourActTogether",americanair,TomGasparetti,0,, " that luggage you forgot... mia.....he just won an oscar😄💝💝💝",americanair,pet1713,0,,"Houston TX" " that was the worst customer service experience ever. Too bad for you I'm a lawyer. Enjoy my wrath.",americanair,sirblacktoast,0,, " that would be appreciated. Just please don't send me to the same page with long form & limited characters.",americanair,RLDelahunty,0,, " that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life.",americanair,aaronmsantos,0,,"Brooklyn. NY and all over." " that's absolutely horrible customer service. The person supposed to call me can't immediately call back when disconnected???",americanair,tennesseejc,0,,"las vegas/nashville. TN" " that's if it is ever complete and if i can ever get through customer service theydontanswer",americanair,JasonShaw2,2,,Belleville " that's interesting-Agent told me so. Sadly. another booked passenger didn't make it to gate by push back so I made it on.",americanair,"cd_mcfadden",0,,"Birmingham. AL" " that's not what I asked :)) I'm looking to change a Flight Booking Problems for 03.03. Can you help",americanair,coffeeculture,0,,"Dublin. Ireland" " that's ok. thanks for letting me know. Appreciate all the responses.",americanair,"erina_jones",0,,London " that's quite an impressive list of fees!",americanair,raseay,0,,"Oxford. MS" " that's the number I called -it wouldn't let me speak to an agent because of the issues with weather today",americanair,larrylarry,0,,Toronto " that's the one. My original arrival time was 10:14am. after all said and done I may be there by 9:19pm central. Not impressed.",americanair,samoss58,0,, " that's unacceptable",americanair,GREATNESSEOA,0,,"McKinney TX" " that's unacceptable. They should allow me to wait on hold. or take my number and call me themselves.",americanair,MeereeneseKnot,0,, " that's what is on my ticket and my confirmation email. Anything else?",americanair,wbarkema,0,, " that's why I'm asking for exception. Staffer moving last minute.we're a nonprofit & losing $400.we just want to change ticket.",americanair,AnnaIntheCity,0,,"Northern Virginia" " the Late Flightst usair4603. Earlier 4591",americanair,JMeszar,0,,"Bedford. NH" " the app doesn't allow Canadian address. I used the mobile Canadian site and it will not let you select a passenger.",americanair,jweslo,0,,Brantford " the bags arent even loaded on the plane??? Flight293",americanair,agoldenbrown,0,,NYCATL " the communications seems to be an issue too. no?",americanair,mwecker,0,,"Washington. DC" " the customer service today is unsat. Flight cnx. not notified. called for 6 hours and the phone line does not even let me hold",americanair,Alfgeiger,0,, " the dinner and called me ""hon"". Not the service I would expect from 1st class. disappointed",americanair,lizzybethc,0,,"Seattle. WA" " the fact that that rule makes it poor customer service. I can Cancelled Flight/change on with no penalty or hoops.",americanair,Cameratown,0,,"Boston. MA" " the flight I'm trying to change is in 4 hours and I've been trying to reach an agent for 72 now. THIS IS UNBELIEVABLE.",americanair,JaJillian,0,,"New York. NY" " the flight is not going to make the connection to MEX AA2444",americanair,"Alexx_B_M",0,, " the folks at the Executive Platinum desk are great pros. They understand my displeasure with change fees and switch to SW.",americanair,projectguy,0,,"San Antonio Texas" " the food served on AA2402 was vile and gross.The entire cabin did not eat their meal. Survey the flight crew. Another gross out",americanair,Aero0729,0,, " the group of minor children were broken up into groups. Some still in Miami. Delta has much better customer service!",americanair,egk7,0,, " the issue wasn't a long wait. It was an infinite do loop. Your system didn't let me (or any customer) wait or leave a message.",americanair,RobGlaser,0,,"Seattle. WA. USA" " the last was 2339 dfw to ord. Not weather reLate Flightd... Austin leg delayed as well",americanair,"Charles_Joly",0,,"Chicago. Il" " the most stressful morning and still had to pay to check a bag. LAX is a madhouse with a lot of angry customers. Yikes",americanair,elisakathleen,0,,"Boston. MA" " the motor that usually starts the engine is broke and ground crew failed to do it on time. per pilot maintenance",americanair,MarkJDiSalvo,0,,"Waynesville. OHIO" " the one at 11:30am? My app still shows it as on time!",americanair,"BF_StarNews",0,,"Plano. TX" " the original receipt lists my flight cost as $89ish. and doesn't reflect the use of a voucher",americanair,softwaredoug,0,,"Charlottesville. VA" " the pilot her and another flight attendant left walking away laughing. Just wow",americanair,CamaroGuySteve,0,, " the reservation system won't even let us leave our phone . I have no way to fix that you rebooked me on wrong day!",americanair,farfalla818,0,,"Plano. Texas" " the saga continues..",americanair,elisakathleen,0,,"Boston. MA" " the service received by both of us was rude and well below my expectations of your airline. That is what's most frustrating",americanair,Daaaaaaang16,0,, " the status on my itinerary says on request in red. What's that mean?",americanair,"shaun_souza",0,, " the ticket is a poor gesture of goodwill (for missed trip) to a top status flyer - I may not next time (AA91 LHR-ORD 2/16)",americanair,isainsbury,0,,"Great Abington. Cambridge. GB" " the whole plane is the same. How old is this plane? The seats leather is coming apart ay the seams.",americanair,NicholasAram,0,, " the worst air experience I have ever had and I am not in the first plane yet.",americanair,realscooterward,0,,"washington. dc" " the worst first class boarding service I ever had.",americanair,fantacychristin,0,, " their flights into Buffalo as well -- You were the only flight Cancelled Flightled!!!",americanair,61jr,0,,"St. Catharines" " then taxi across dfw airport for 20 min to then state 75 min past departing from gate that we need deiced? Wow. Uncool & untrue",americanair,"vickie_frisbie",0,,"Dallas. Texas" " there are no more flights via united when I arrive to DFW and my car is parked at IAH 😁",americanair,uneek1908,0,,"The Great State of TEXAS" " there is a fat man stuck in your airplanes bathroom",americanair,ThotWalking,0,, " there is a full flight of customers sitting on the plane waiting for baggage to be loaded on AA 356 in DFW - why? 2 hour delay",americanair,drguzman,0,,"Springfield. Illinois" " there is no local agent! There is no person to answer our questions and their phone service is terrible.",americanair,bsauce2011,0,,"Fort Myers" " there is two hour wait",americanair,takingthekids,0,,"New England" " there was also not one single person at the counter answering questions for our plane full of confused people. No staff at all.",americanair,ejacqui,0,,Chicago " there's a direct from Miami w a seat but u rebooked niece Tuesday. Can't get through on phones? customerservicefail",americanair,tampajody,0,,Miami " there's a lot of talks and no doing.",americanair,perelmuterm,0,, " there's an employee at gate 45 of JFK telling people their bag doesn't fit and needs to be checked when it clearly fits AA291",americanair,evlev1,0,,"CHI/ATX" " they can't even tell me what country they are in 😥😥",americanair,Brittany1golf,0,, " they are giving cots to the people that did not get hotel rooms...that is terrible..",americanair,danilo23donna,0,, " they could be seen if your horrible customer service group would actually update the information! Never fly American again!",americanair,jenw714,0,,Atl " they did tell that our luggage stayed inside the plane ! Look this video http://t.co/YokkHHQcMP",americanair,macario2,0,,"Pocos de Caldas" " they don't even give an option to hold.. Just say lines are busy Plz try Late Flightr",americanair,kaps12,0,, " they responded. I can't respond to their response. Nor can I speak with someone. worstcustomerserviceever",americanair,richfreed,0,, " they sent her a letter and said they would talk to the stewardess about serving drunks drinks how does that help",americanair,weezerandburnie,0,,"Belle MO" " they were no where to be found at Midnight Last Night! I would think the agent in LAX could have relayed that info.Bag on flt",americanair,CamaroGuySteve,0,, " they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them",americanair,chagaga2013,0,,"new york city" " thinks it's a good cs to get everyone through the gate for flight 4275 then we wait bc plane not ready http://t.co/rxmjWoo7Qi",americanair,sweet8mel,0,, " third you lost her bag & after 50 mins of being on hold you told her she would ""eventually get her bag"" completely unacceptable",americanair,JulianaSheldon,0,,"Los Angeles. CA" " this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system.",americanair,paintbranch1398,0,, " this has happens so many times. It's just upsetting to see how poorly an airline treats their customers",americanair,"Brittlyn_Lea",0,, " this has to be the absolute WORST EXPERIENCE EVER!",americanair,GREATNESSEOA,0,,"McKinney TX" " this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention",americanair,chagaga2013,0,,"new york city" " this is all i gotta say to y'all & your staff... for real http://t.co/rKPRxTGvfL",americanair,nataliadarling,0,,"⋆city of lost angels⋆" " this is awful customer service.",americanair,JaJillian,1,,"New York. NY" " this is pathetic customer service. Why have bag tags. barcodes and computers if your response is. ""not yet located""?",americanair,"MikeThomas_Says",0,,DC " this is ridiculous! You all really have terrible customer service and a lack of urgency. Im convinced.",americanair,agoldenbrown,0,,NYCATL " this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke",americanair,JasonShaw2,4,,Belleville " this is the biggest joke of customerservice I've ever seen from a ✈️ brand http://t.co/XHSUUpHeZe",americanair,"Mj_Effects",0,,"Manhattan. NY" " this is unbelievable and unacceptable. Flight 293. JFK. Everyone at the gate is upset as most of us have been here all day.",americanair,agoldenbrown,0,,NYCATL " this merger with a cluster of inefficiency and misinformation. When is it going to be done?",usairways,jaimehag,0,,"New York. NY" " this might look good but the pita is inedible. Last year delicious shrimp cocktail. This year garbage http://t.co/Sotl8XQsrp",americanair,Aero0729,0,, " this receipt doesn't show the evoucher value nor does it mention having used an evoucher",americanair,softwaredoug,0,,"Charlottesville. VA" " thnkx bt dont help now we will need to go WAY out of OUR way to get where we NEED to be for the $ u charge this sux neveragain",americanair,ra1der7581,0,,"Albuquerque.New Mexico" " those were snacks we left on purpose for your team. :) for being so helpful this morning at the desk and on the phone!",americanair,KaraAtDell,0,,"Round Rock. TX" " thx for losing my bag. How hard is it to care for a bag w PRIORITY on it?why do u cont to not care for EP's?",americanair,mjsorci,0,, " thx for nothing on getting us out of the country and back to US. Broken plane? Come on. Get another one.",americanair,MDDavis7,0,,US " thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating",americanair,PBSamson,0,,"Los Angeles. CA" " thx for showing me that your Twitter appreciates me more than your employees. Sure another airline would like my $1300 nohotel",americanair,J0eSmith,0,, " thx for the apology. A commitment to fix your broken system would be better. Actually fixing it would be better still.",americanair,RobGlaser,0,,"Seattle. WA. USA" " thx. just sent the DM",americanair,Baynhambristol,0,,"New York" " ticks me off.",americanair,bjwellington,0,,"Sac City. IA" " tisk tisk. Rude flight attendants yet again. I can't hang my suit up because I didn't buy first class? when will I learn",americanair,themaxologist,0,, " to add insult to injury. I have to go pick it up myself. Real class act! I'll stick the Delta from now on.",americanair,siltonygonzalez,0,, " to my destination. After waiting 2 hours and missing our second flight with them. Our luggage made the flight though...",americanair,MeganStephens74,0,,"Philadelphia. PA" " to realize your customer service leaves much to be desired and the folks handling the calls could care less...and it shows.",americanair,elwoodblues77,0,,Dallas " today's wait was a violation of dot passengerbillofrights http://t.co/GxvFumn3iZ",americanair,cwalshnews,0,, " today. after 6 yrs.. no longer my preferred airline.",americanair,ShaneHoover,0,,Chicago " tomorrows flight Cancelled Flighted. I understand. Three hour wait for a call back and now 60 minutes on hold. Not cool.",americanair,ti2469,0,, " too Late Flight now. Boarded. exit rows taken. Could not have gotten worse. Guy next 2 me should've bought 2 seats. miserablemorning",americanair,wbarkema,0,, " travel week. delays. Cancelled Flightlations. ""if you want to learn more about the merger press 1"". delay my connector in Chicago deice",americanair,MarkJDiSalvo,0,,"Waynesville. OHIO" " tried ringing but told me to try again Late Flightr. I'm supposed to be leaving in an hour...",americanair,rakugojon,0,,"San Francisco" " tried that and can't get through.",americanair,RussellsWriting,0,,"Los Angeles" " try contacting everyone on that flight with a refund offer and we might believe you are sincere",americanair,"jdl_il",0,, " try this. DPDFPP",americanair,wbarkema,0,, " trying to book a flight on hold- can't get through to a representative on the phone- Advice?",americanair,totestoked,0,,"Naperville. IL" " trying to change flight via DFW tomorrow. can't get thru on phone. long wait then cut off x2. can you help please?",americanair,jokerunning,0,,"South Wales" " trying to change my flight and you just hang up on ppl bc call volume is high. That's a joke. right?",americanair,lightworx78,0,,"A tiny place in the universe" " trying to check in for flight. On line not working & agents too busy to take my call.",americanair,DuaneNClark,0,,"The Hague" " trying to get home is beyond complicated. It's should not be this hard. Students are split up and we will not fly AA ever again",americanair,reallygilly3,0,,Everywhere " trying to get thru to agent since last night b/c AA changed our flight to 2 days from now. Infuriating! We need to get to SEA!",americanair,wordnerd153,0,,"Bellevue. WA" " trying to talk 2 customer service to add lap child and can't get a hold of anybody. I need help!!!!!",americanair,rac22582,0,, " two Cancelled Flightled LGA flights. Both by took off. Looks like I have a new carrier !",americanair,melindaeasley,0,,Manhattan " two delayed flights today that weren't weather reLate Flightd. Keep up the good work!",americanair,"mattadams_",0,,"ÜT: 29.717516.-95.505488" " two hours Late Flightr and still waiting for a callback. Need to reschedule flight 1027. hopefully to the Late Flightr one tomo not Cancelled Flighted",americanair,nicoeats,0,,"Tokyo. Japan" " two were non revs. right?",americanair,EricDoSomeGood,0,,"Portland. Oregon" " u Cancelled Flightled my flight for tomorrow and tell me to call reservations but then refuse to take my call!!! not cool hateful",americanair,"Diane_Lowery",0,,"Cool suburb N. of Dallas" " u cant spell airline and I trusted you to get me home on time and safe you are the worst gobankrupt http://t.co/aM9CuieWO4",americanair,Davitossss,0,, " u didn't give an answer why the flight delayed so long. and how do u compensate missing my other flights Lima to Cuzco??",americanair,contactcej,0,, " u r horrible.went online to Cancelled Flight flight-no button-4that.Called CS &wait time 40 mins&put in my .800 called&it hungupNOHELP",americanair,chrissieward71,0,,oklahoma " um no just hanging out what’s new w you?",americanair,runsammrun,0,,"NYC - Miami - Chicago" " um. down south has snow too ATL",americanair,BriannAtl35,0,,JAWJA " umm unexpected?? Unexpected meaning you guys didn't know you had a major staff shortage ??",americanair,DanJWillis,0,,"my top secret gaming facility" " unable to access the website. Will try again.",americanair,AtomicSyzygy,0,, " unacceptable. It's clear losing just one customer doesn't matter to American but how many more bankruptcies will it take",americanair,elwoodblues77,0,,Dallas " understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day",americanair,U2Ken,0,,Tucson " understand waiting 2+ hours for callback on the exec plat line but when call dropped the agent could at least try again",americanair,yishai,0,,"San Francisco. CA" " unfriendly unhelpful agents. Unannounced gate changes. Delayed flight that we found out about by word of mouth",americanair,RalphPearce3,0,, " upgraded to 1st class. Inquired about red wine. ""Sauvignon blanc & I can't pronounce the other one."" Couldn't describe...",americanair,lizzybethc,0,,"Seattle. WA" " usually raving about the service to LAX. Your nbr1 and helper can't figure out how to hang a coat and serve a drink. 6F",americanair,CFISteve,0,,"Cape Cod" " v nice of you to give me a breakfast voucher for $7 in an airport. That almost got me a whole drink!!",americanair,TheMightyGarn,0,,"Chicago. IL" " versus ",americanair,Gamerguy212,0,, " wait times of 2 hours to talk with an exec plt agent. what is going on!!!",americanair,sklovek1,0,, " waited in the airport for two days to get home. not weather reLate Flightd. Dealt with horrible customer service. Finally switched to",americanair,tessabusenius,0,,Edmonton " waiting for you to pick up... Coming up on 3 hours now... http://t.co/nOPq5xIsbS",americanair,kanewaipmp,0,,"Frisco. TX" " was hoping for 8A if possible. for some frozen views along the way!",americanair,vicmeister,0,,"Glasgow via Cork" " was told at 7pm my bags would 1000% be at my house by 9pm. Well they're not and I continue to be lied to.",americanair,lindseyjerin,0,,"Alexandria. VA" " wasn't able to get on hold. Your system kept kicking me to the main menu.",americanair,"galen_emery",0,,"Seattle. WA" " wasn't just a delay. Your counter wouldn't take a valid CAC card as a valid ID which is needed for a TSA precheck on pass",americanair,JoshSeefried,0,, " wasn't offered a flight out of PHL until TUESDAY so had to ask to be booked to Houston instead of Austin.",americanair,excake,0,,"Austin. TX" " watch out if you are a parent...they break stroller & tell you look at the fine print",americanair,EMesaLaw,0,,"Greater New England Area" " way to ruin a vacation. my brother has called all night and had multiple places in line only to get dead air on call back",americanair,coreyteague,0,,"Southern California" " we are off to Kax premium. Hoping this flight is better food. TV now I know how to work it and service. Tnx",americanair,pilot991,0,,"new england" " we are through. I can quit you. I am. The nonsense & lies are a colossal infringement you can no longer get away with",americanair,"vickie_frisbie",0,,"Dallas. Texas" " we are waiting flight 919 !",americanair,macario2,0,, " we did check before going to de airport and everything was fine. fail",americanair,jocelyalatorre,0,,"Guadalajara. México" " we did for the last 8 hours. Your customer service is horrendous. I should have flown Delta",americanair,SchrierCar,0,, " we got to 15 minutes AFTER takeoff time before anyone wandered over to address the line of people.",americanair,ejacqui,0,,Chicago " we had to sit in the airport a long periolodicly time. the planes were nasty",americanair,"_apm_23",0,, " we have 3 more passengers with me There are two more reservation numbers",americanair,SentieriMelinda,0,, " we have 8 ppl so we need 2 know how many seats are on the next flight. Plz put us on standby for 4 people on the next flight?",americanair,daviddtwu,0,,"dallas. TX" " we have been advised to turn this issue over to the police due to the sexual assult THANK YOU FOR ALLOWING THAT ON YOUR PLANE!",americanair,weezerandburnie,0,,"Belle MO" " we have been rebooked due to weather. but need to change our reservation and fly on the 24th. instead of the 23rd.",americanair,kcgent,0,, " we have been sitting on the plane for over an hour. unacceptable. you have a complete disregard for customer service.",americanair,maxfitgirl29,0,,"Chicago. IL" " we have posted your response on facebook for everyone to see people are appalled by your lack of concern",americanair,weezerandburnie,0,,"Belle MO" " we knew it was not going to leave but we had 6 hours waiting... that was the hurry..",americanair,fpinell,0,,"Santo Domingo" " we made it so no worries... You guys did good tonight and even put on my flight firstclass",americanair,joeyquart,0,,"Buda Texas" " we need a miracle please help flight 1228 get out of here by 640 FingersCrossed pleasegod missmykids",americanair,joeyquart,0,,"Buda Texas" " we then had to deplane. and change planes.",americanair,Steponme,0,,"Moore. OK & Woodway. TX" " we tried. We are headed to a funeral in Cincinnati and your people didn't even tell us we could get on standby.",americanair,cbratch67,0,, " we will not be flying with you or US air again. The changes and Cancelled Flightations leading up to today's big finale is unacceptable.",americanair,SentieriMelinda,0,, " we're all being told by emergency services to stay home for the next 24-48 hours.",americanair,oobunillaoo,0,,"usa::fr::uk" " we're on AA1401 landed at 8:55pm in Miami. but waiting for a gate. Can someone on your team help us out?!",americanair,priscillaguasso,0,, " we're still here guys - you are the worst",americanair,rafalotto,0,,"São Paulo" " we're still stucked in the airport. AADelay AA919",americanair,MrDisaster,0,,"São Paulo" " we've already made other arrangements ourselves.",americanair,LancasterPattie,0,, " we've been on hold for hours.",americanair,catiekate,0,, " we've been on hold for over 4 hrs. you Cancelled Flighted flt 2222 phl-dfw. Need assistance!!!",americanair,noddingheadgirl,0,, " weather is unavoidable. Understaffing is controllable",americanair,tennetexan,0,,"Pilot Point. Republic of Texas" " welcome anyone who works in those conditions deserves a thank you even though I am other side of Atlantic lol xx",americanair,survivorsburg,0,,Scotland " well Done all of you xx",americanair,survivorsburg,0,,Scotland " well I'm flying instead - for free! Their credits actually work.",americanair,leahstokes,0,,"Cambridge. MA. USA" " well done. you have taken the fun out of air travel ",americanair,dabatty01,0,, " well have all day and all the time in the world",americanair,DanJWillis,0,,"my top secret gaming facility" " well its been over 4 hours now and still no one has picked up try paying overtime and bring in more people",americanair,tomrquicksell,0,,"Tampa. Fl" " well we cleared customs in AUH. I need to get to IAH after I arrive in DFW. Is it possible to retrieve my luggage in IAD?",americanair,uneek1908,0,,"The Great State of TEXAS" " well you spelled my name wrong.",americanair,MEGENTRIPODI,0,, " were stuck on a plane in Dallas that's supposed to be going to Okc. There's an issue w/ the plane. Any idea on how much longer?",americanair,HaleyHadlock,0,, " westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in",americanair,tessabusenius,0,,Edmonton " what I am put off by is the fact that no gate supervisor has tried to come by and communicate with us.",americanair,Mrodri0173,0,,"Miami Beach. Florida" " what about flight 1239?",americanair,aprilteybrown,0,,"Washington. D.C." " what an incredibly arrogant thing to say while I sit here at O'Hare waiting for your incompetent airlines to refuel on a...",americanair,"_mhertz",0,, " what are my chances of making a connection to El Paso (AA504) with DFW from SAT (AA200) delayed 30 minutes?",americanair,JasonPeppel,0,, " what are the odds my bag was picked up by someone not me while in another country? Because it says it hasn't been located yet.",americanair,GMFujarski,0,, " what can AA do for a load of people about to board their 5th plane of a very long day when the first 4 were unserviceable",americanair,"jdl_il",0,, " what do kids aged 11 and 12 need to fly with AA internally within the usa. Thanks for confirming",americanair,"curtis_mount",0,, " what happened?? We didn't get a notification about a departure Cancelled Flightation tomorrow. Why will it take 2 hrs to talk to someone",americanair,theZuzuPet,0,,"New Orleans. La" " what is going on with the flight 2417? It has been delay a lot .",americanair,"samuel_cloude",0,,"Mexico DF" " what is the status of flight 1675 tomorrow",americanair,jdcardinal,0,, " what kind if airlines do you guys run? The people that got in line first received hotel vouchers? Terrible customer service!",americanair,danilo23donna,0,, " what name and department does it come under? Thanks",americanair,"KiraMercedes_",0,, " what response? Is our flight out of Montrose Cancelled Flightled or not?",americanair,takingthekids,0,,"New England" " what sense is it to charge for a bag service when the service isn't great. Losing luggage and now missing items this is bs",americanair,christinachime,0,, " what terminal LHR for aa5/BA1506? Doesn't say in boarding pass",americanair,davidkli,0,,"New York. NY" " what's done is done. Not much you can do at this point. Trip is already over.",americanair,joseglopez00,0,,"Springfield. MO" " what's the best number to use?",americanair,kayliemj,0,,"Seattle. WA" " what's the point? So I can wait for another 6 weeks. U r one of the only airlines that refuses to handle complaints by phone",americanair,SamuelMondo,0,,Manchester " what's the status of flight 1357 out of sju?",americanair,sammy575,0,,"New York" " what's the status of flight 3494 XNA to DFW. I'm getting different reports?",americanair,ShpprMktMichael,0,,USA " what's the status of flights for Tuesday out of Dallas??",americanair,TheByronCraig,0,,"Dallas | Los Angeles" " when changing dest city on an award for a reservation party of 4. is fee $150 for each pax or 150 for first and 25 for rest?",americanair,cmkest,0,, " when is next lax JFK flight today",americanair,nycgypc,0,, " when should i expect a response from customer relations",americanair,emrey35,0,,"College Station" " when the pilot announces that the plane has been unused for 2 days and maintenance is dealing with another aircraft..",americanair,beantownmatty,0,,"iPhone: 37.621227.-122.386002" " when will the merging of miles between you and be complete? Wasn't it this month?",usairways,"unBRokEn_faith",0,, " when will there be wifi on the DCA-STL route? 2 hour flight. could use some love!",americanair,jamiecook79,0,,"Arlington. VA" " when will tomorrow's flight Cancelled Flightlations at Dfw for AA flights be posted? We are on 2424 at 7am from LAX!",americanair,"s_branton",0,, " when will you be issuing a weather advisory for RDU?? the entire state of NC has shut down from the overnight winter storm.",americanair,oobunillaoo,0,,"usa::fr::uk" " when you strand someone in a city without luggage you would think AA would want to earn your business. but guess not?",americanair,CamaroGuySteve,0,, " whenever I cheat on you it goes horribly wrong! I promise. I won't stray anymore. I'm talking about you !",americanair,"Mike_Schlechter",0,,"Weston. CT USA" " where do I look for cabin crew vacancies?",americanair,"KiraMercedes_",0,, " which one.?i have been booked on 6 different ones in the past 2 days",americanair,JMeszar,0,,"Bedford. NH" " while I'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped?",americanair,Cameratown,0,,"Boston. MA" " while I'm sensitive to this fact. I don't believe that warrants poor service. A little help & compassion goes a long way.",americanair,jadedhippie09,0,, " while listening to a delay message on my phone. another delay message was coming in. Get your shit together!",americanair,kanne822,0,,"Gilbert. AZ" " who do I need to talk to to get a full refund on my trip? Your call center offers no assistance.",americanair,tessabusenius,0,,Edmonton " who's your pick for best picture? I don't want to board your airline until I know",americanair,MarkZeihenJr,0,,"Milwaukee. WI" " wht n 👎 experience w/aa reservations service Tried to be patient with rep and she just disconnects me aa do u record conv.?",americanair,tryingitout1357,0,, " why Cancelled Flight 1605 on 6/25 & 6/28? Flights now 4 hrs longer & have layovers. Too Late Flight to find a reasonably priced alternative.",americanair,chrisjennison,0,,"@MontgomeryCoMD / SYR / HHI" " why a different airport! I have no way of getting to a different airport.",americanair,LIGal19,0,,"ÜT: 40.881241.-73.107717" " why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!",americanair,robkoenigld,0,,"indialantic. fl" " why are gold forced to pay for an upgrade? Open seats in 1st and not offered to Gold/Sapphire",usairways,APOinc,0,,"Pittsburgh. PA" " why are customer svc reps unable to handle calls. Is there a 24hrs Cancelled Flightlation policy? Booked yesterday need to Cancelled Flight",americanair,"T_Money84",0,,DMV " why are there only 2 agents at domestic check in at MIA?! WTF? Huge lines and many people with Cancelled Flightled flights.",americanair,jongann,0,,"iPhone: 38.961334.-77.006119" " why are you still selling tickets when you haven't rebooked people to arrive at their destinations on time?",americanair,cjdjpdx,0,,"Portland. Orygun" " why arent callings going thru it doesnt have me wait or anything and automated stuff is messed up",americanair,jameslardizzone,0,, " why can't have the capability to spread salt on a runway?!",americanair,nathanwoodward,0,,"Dallas. TX. USA" " why can't you hire a staff that is helpful. informed and nice to it's customers?",americanair,IlyssaPanitz,0,,"New York. NY" " why did flight 1636 get Cancelled Flightled? Waiting for a rep to rebook. but wondering if there will be other issues getting out.",americanair,lpalumbo,0,,Boston " why did you drop my call. Why don't you have more people answering phones? Why is it always high call volume when I call",americanair,msofka,0,,"Cleveland. OH" " why do exp members have to wait ""over 2 hours"" to speak with an operator? Surely this is a mistake?",americanair,leemikezapata,0,, " why do I have to wait for 2 hours to talk to someone when you changed my flight?",americanair,cjelinjr,0,, " why do you continually play the ""according to federal regulations"" every 58 seconds. I could see if you had quicker service...",americanair,msofka,0,,"Cleveland. OH" " why does it feel like I'm being nickeled and dime to enjoy a flight with AA? I purchased a tkt but have to pay extra for a seat",americanair,kdtate,0,, " why does your RTW planner (spec. Circle Pacific) not let me even plan the demo routes from your website?",americanair,219jondn,0,,"Charlotte. NC | Köln. NRW" " why does your customer service line say ""we are experiencing high call volume"" and then spontaneously hangup on the person?",americanair,DrAndyBaldwin,0,,DC " why don't you have driver service to get employees to work in bad weather like hospitals etc badmgmt AmericanAirlines",americanair,cwalshnews,0,, " why don't you take care of flight screw ups",americanair,jcarney6,0,,"Sarasota. FL" " why have I been on hold for almost 3 hours? This is ridiculous",americanair,angeltoia95,0,,"Long Island / Albany" " why is does it seem to be impossible to contact anyone at your airline to get an item left on board a plane 5 min after deplane",americanair,shelleyward73,0,,OREGON " why is it from June 1 thru December 31 there are no bus/first milesaaver awards available from cun to nyc? Explain whyfly",americanair,"Sean_Hirschhorn",0,, " why is it most first class passengers now request the sand which from coach ?",americanair,Aero0729,0,, " why is raleigh not on the updated southern states advisory???",americanair,oobunillaoo,0,,"usa::fr::uk" " why is there only one checkpoint open at JFK terminal 8? Ridiculous.",americanair,unclesahm,0,,"LA via NY via SP" " why thank you!! Yayayay!!",americanair,"THE_amandajean",0,,"the one and only TEXAS!!!!" " why was my flight from Miami to Dallas Monday rescheduled to Tuesday?",americanair,txbu20,0,,"waco. texas" " why won't u deliver my luggage? Almost two days and holding on the phone for over 4 hrs. Help!",americanair,LeslieWolfson,0,,"Miami Beach" " why wont you find my luggage without blaming everyone else?",americanair,tessabusenius,0,,Edmonton " why would I bother wasting my time calling them when they are gunna do nothing",americanair,JasonShaw2,2,,Belleville " why would I even consider continuing your point program when I received no perks or continued bad customer service? senseless",americanair,SweeLoTmac,0,, " why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?",americanair,SweeLoTmac,0,, " why would it take that long? My credit card company says the card hasn't been charged yet. Should it take 5 days for this?",americanair,fsugoldy,0,,"Ft. Lauderdale" " will award me 50.000 air miles!!! Yes I am going to take a vacation!",americanair,RaulNath,0,, " will do on another airline that's more accommodating of its customers. Unable to simply change passengers with notice is simply",americanair,elwoodblues77,0,,Dallas " will do. I also passed the website around to other passengers.",americanair,Steponme,0,,"Moore. OK & Woodway. TX" " will do. I'd think. though. that a literally identical itinerary to your sample itineraries would work - maybe need to update?",americanair,219jondn,0,,"Charlotte. NC | Köln. NRW" " will not help us on the phone. at the gate or in checkin. I book travel for clients and cannot believe the lack of service",americanair,mycreativespark,0,,Ohio " will not let me reuse my ticket. Thus I have booked my vacation with Delta! Never flying on American again......",americanair,SyracuseJen,0,, " will you review your systems re notification? The website and telephone systems you have in place are clearly inadequate.",americanair,JigsawLounge,0,,SR2 " wish you had a better mobile app. You should look at the app from as it is much more seemless to check in",americanair,kslaven,0,,"Chicago. IL" " won't answer the reservation line! Nice service. We may be stuck...",americanair,kcgent,0,, " work on the comm skills w hate agents at PHX. Said I was confirmed on flight out of DFW & got here and that was only standby.",americanair,ashritt,0,,"Iowa City. IA" " work would be much better with my lesson plans and music for my classes today.",americanair,GMFujarski,0,, " working over time tonight? Got delayed 2 days .. In SJU .. Could be worse :)",americanair,anasmom,0,,"Bay Area" " worst airline! You Cancelled Flight our flight and don't even let us know even though we are traveling with children.",americanair,jocelyalatorre,0,,"Guadalajara. México" " worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed",americanair,chagaga2013,0,,"new york city" " worst experience ever. all the way!",americanair,AlessandroDToro,0,,"Los Angeles" " worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation",americanair,TinaHovsepian,0,,"North Hollywood" " would also like say kind move on adding the points !",americanair,sfty1intx,0,, " would have been had I seen this before 1130pm EST. when I was sound asleep.",americanair,sirmunchie,0,,"eating curly fries w/ the wife" " would have been nice if the agents were at the very least courteous since the delay was AA's fault",americanair,poolinenaidoo,0,,"Kitchen. office or on the road" " would it be possible to change my flight on your website? Many thanks",americanair,norwaywithlove,0,,"Where the wind takes me" " would like to talk to someone. please follow.",americanair,urduckcommander,0,, " would you like any additional details of my issue? Airport. flight. agent name? Or are you happy w/ this automated lip service?",americanair,AChinRust,0,, " wow still screw n stuff up",americanair,ra1der7581,0,,"Albuquerque.New Mexico" " wow that's helpful.",americanair,marystanforddc,0,, " wow. Flight crew shows up :15 mins before the flight. No catering for AA3390. Nice. Why to treat your customers.",americanair,ih8ms,0,, " ya but u weren't sitting on the plane.",americanair,joekamal48,0,, " yea no worries. I'm just going home to Denver. Not your fault. weather sucks bad.",americanair,JonKohler,0,,"Denver. CO" " yeah and what are they gunna? Nothing your whole organization is a joke",americanair,JasonShaw2,0,,Belleville " yeah that's not helping. Having my bag shipped to the correct city the first time probably would have helped.",americanair,GMFujarski,0,, " yeah. buy me a plane ticket from San Diego to Detroit so I can fly one of their planes home tomorrow",americanair,UncleDomDom,0,, " yeah. rebooked for tomorrow morning. But extremely disappointed to miss a wedding.",americanair,BMichael319,0,,"Behind you. look again." " yep as I saidi feel sorry for you that you have to run their account how embarrassing for you",americanair,TinaHovsepian,0,,"North Hollywood" " yep. they moved me to 16A as they showed me flying ""standby""",americanair,SouljaCoy,0,,"Orange County. CA" " yes I did but no response.",americanair,vairamo,0,, " yes I do I am traveling to Marsh Harbor",americanair,AmieHCrawford,0,,"Boston. MA" " yes I have. Thanks",americanair,Apas717,0,,"Jacksonville Florida" " yes and I would like a refund.",americanair,elizabethlawley,0,,Chicago " yes and the auto rebook confirmed an outbound that departs after the return flight. fire the software programmers",americanair,tomrquicksell,0,,"Tampa. Fl" " yes but not with much help from you guys",americanair,FooyaBabs,0,,"New York" " yes but we HAVE TO GET HOME TOMORROW!!!! Please",americanair,SentieriMelinda,0,, " yes but you are still human I hope. dealing with all the horror stories people share... I complained to DOT. Everyone should",americanair,TinaHovsepian,0,,"North Hollywood" " yes but you did manage to lose two of our bags. Horrendous airline.",americanair,Samfrancis6209,0,, " yes called your UK number on skype…well worth the $.50. i recommend others do the same.",americanair,csb2107,0,, " yes it is in Dulles and I need it delivered to the Embassy Suites in Herndon. VA. I'm still in Chicago from the fiasco in LAX",americanair,CamaroGuySteve,0,, " yes starting w/ flight 1278. getting me home more than 48 hours Late Flightr. record locator BSUXLU",americanair,DonnyrMartin,0,,"Waco. TX" " yes there's issues on the site as well unfortunately.",americanair,iAMalexmetz,0,,"Los Angeles. CA" " yes they do http://t.co/wCSAZZQPae",americanair,RayonHarris,0,, " yes we did make it home. But by no means am I happy. I've always chosen AA as my 1st choice when flying. I'm rethinking that...",americanair,SXSEFoodCo,0,, " yes yes yes.so glad to be headed home!",americanair,TheVirtualJosh,0,, " yes. He's in the next flight",americanair,rosieblisss,0,, " yes. I will do just that as soon as I have a moment to gather my thoughts.",americanair,colts482,0,,"Somewhere East" " yes. Just sayin' that was a particularly poorly handled situation.",americanair,chermc56,0,,"ÜT: 42.63352.-83.624194" " yes. No one is answering and I'm on a train",americanair,lizzybethc,0,,"Seattle. WA" " yes. Shows Cancelled Flightled & asks for her to contact you at 800 number.",americanair,realtmh,0,,Dallas " yes. We spent the whole day talking to agents and someone finally offered to let him stay in a hotel",americanair,rosieblisss,0,, " yes. and rebooked incorrectly.",americanair,jtotheizzoe,0,,"Austin. TX" " yes. for tomorrow at 9 am. But I have to work though 😒 I'm really mad about the situation",americanair,papenfold,0,,"Guatemala." " yes. it says it should be deliver within 6 hours after pick up line.",americanair,Princessk91,0,,"☀️SoFla☀️" " yes....twice...for two different flights and occasions",americanair,"DWare_Laflare",0,,Miami " yet there are plenty of available AA agents at gates nearby who say they are unable to help customers from our flight.",americanair,jddowsett,0,,"PA. NY & HI" " yikes.",americanair,MEGENTRIPODI,0,, " you Cancelled Flight both flights yesterday and rebook me in middle seat. Not acceptable. Upgrade to emergency row would help. nothappy",americanair,wbarkema,0,, " you Cancelled Flightled my flight due to ""weather"" when others are flying out just fine. No compensation. no resolution. Incompetent.",americanair,oksrocks,0,, " you Cancelled Flightled my flight tomorrow (without telling me) and I want to rebook-please help me book a new flight! What can I call?",americanair,jzinchuk,0,,"Seattle. WA" " you Cancelled Flightled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now.",americanair,KingFilson,0,, " you all should really be ashamed. The entire business class cabin is empty and almost all of first class...",americanair,agoldenbrown,0,,NYCATL " you are beyond redemption. Jfk. Baggage claim looks like a luggage warehouse",americanair,showbiz411,0,,"New York. NY" " you bet make this screw up right (for once). Things I need in bag for my job and you have ""grounded"" me today painandsuffering",americanair,mjsorci,0,, " you called back just to put me on hold. It's midnight. Literally just want to know how I'm getting home and I'm getting no help",americanair,urduckcommander,0,, " you can tweet but not call! You're like a bad boyfriend!",americanair,JaJillian,0,,"New York. NY" " you can't change my flights and not have enough operators to handle calls.... unacceptable AmericanAirlines",americanair,FrankoBlanco,0,,"South Florida" " you changed my AAdvantage travel plans & I called 800-433-7300 to get help but it sea ur too busy & hangs up on me. What gives?",americanair,mjmckay,0,,"Bay Area" " you could train your flight attendants to have some manners and decency",americanair,alinaxkristin,0,,Miami " you cxl both my flights to/from DFW to CLL w/o notice then treat me like trash on the phone and offer no compensation? WTH?",americanair,Hoffbuhr,0,, " you delayed me for 15 hours in Chicago and still managed to lose my bag! Really not happy",americanair,"erina_jones",0,,London " you ever wonder why you find yourselves responding to so many customer complaints on twitter? It's because your airline sucks.",americanair,BridgeburnerFid,1,, " you expect us to spend our hard earn $ to fly and make exceptions when you have extra call volume. however. you never make acpt",americanair,StephRest,0,,"21.791267.-72.189674" " you flew me into Chi instead and I got a ride to MKE. U said my bags would go to MKE today. Is it on the Cancelled Flightled flight tho?",americanair,reebokpumped,0,,Milwaukee " you guys Cancelled Flightled my flight for today and booked me for tomorrow. so unfortunately i have rebooked. Thanks",americanair,UncleDomDom,0,, " you guys are killing me. http://t.co/22iPGeIcSm",americanair,djjohnpayne,0,,"Las Vegas. NV" " you guys fail again.. all I need to do is use my voucher for a ticket but I can't do it online yourphonesystemsucks",americanair,planedoc71,0,, " you guys need to educate your employees on what a pink tag is AND STOP LOSING MY GUITAR FOR THE 10 THOUSANDTH TIME!",americanair,charliebrand,0,, " you guys should really improve the service experience with your on site personnel. This has been one of the worst experiences.",americanair,fpinell,0,,"Santo Domingo" " you have Cancelled Flightled my flights because of my last name. Do the right thing and reinstate my tickets",americanair,"marcy_test",0,,"Arlington VA" " you have a company policy that refuses employees to speak to other employees over the phone? Interesting",americanair,Amrutafrika,0,, " you have let me down. Seriously. unhappycustomer",americanair,"davon_a",0,,"New York City" " you have my money. you change my flight. and don't answer your phones! Any other suggestions so I can make my commitment??",americanair,SraJackson,0,,"New Jersey" " you have said the same thing to me over and over again but phrased differently. How about some actual help?",americanair,urduckcommander,0,, " you have such a confusing web site/complicated ordering process. This is why I typically fly .",americanair,tyhamm28,0,,"San Marcos. Texas" " you have the poorest trained employees at these desks. I haven't even started to discuss the lostluggage yet",americanair,Gregm528,0,,NY " you have the worst reps at Jacksonville airport. So rude and totally not helpful at all!",americanair,HaileyUrban,0,, " you have to run the engine to troubleshoot an issue before boarding the plane!?! How about another plane? aa2227 miatoiah",americanair,MrMarioMendoza,0,, " you keep returning my call and hanging up when I answer? Help reFlight Booking Problems a flight!",americanair,revelsbl,0,, " you know I love this airline. but why are my friends having such a problem retaining info they need",americanair,GrxntChristian,0,, " you know nothing about customer service and I'll make sure everyone knows it",americanair,Davitossss,1,, " you need to have a look at your handling of flight 106 and 104. Company of yours size should have protocols in place to help",americanair,slippysam,0,,"lydham shropshire uk" " you put a sour taste on this customer’s vacation. it was joke watching those “we care thanks for choosing us” videos",americanair,BioMoneyTrees,0,, " you really need some customer service training for your unhappy EEs in the morning in Chicago. Gate K20 at 430 chking her schd",americanair,CamaroGuySteve,0,, " you said this last time. It doesn't take 6 weeks to reply to an email.",americanair,JustineTomkins,0,, " you set a schedule try and keep it !!! AAALWAYSLate Flight",americanair,DedeFilsAime,0,, " you should be contacting her for a refund - dm me and I will provide phone number",americanair,JulianaSheldon,0,,"Los Angeles. CA" " you should really explain customer service to your gate agent for 1152 at C4. Couldn't be bothered.",americanair,TejasGooner,0,,"The Republic of Texas" " you suck worst airline ever I will never be flying you again I have been stuck here for 13 hours no one is helping fuckoff",americanair,Davitossss,0,, " you think I haven't tried that multiple times?? The ""status"" of my bag is that it should've been here YESTERDAY. So disgusted.",americanair,lindseyjerin,0,,"Alexandria. VA" " you wont allow calls? My husband has a ticket but it looks like all the seats are taken? I cant even call.",americanair,Pumpoclock,0,,Philadelphia " you're airline is ridiculous",americanair,"vickyyp__",0,, " you're almost as bad as ",americanair,"_mhertz",0,, " you're my early frontrunner for best airline! oscars2016",americanair,JasmineDT,0,,"Washington D.C." " you're not finding it bc rebooked us on your airline when they realized they couldn't get us home - and we're at ORD",americanair,"_mhertz",0,, " you're running 5+ hours behind replying to anyone via Twitter. this is beyond unacceptable. I'm running out of time!",americanair,farfalla818,0,,"Plano. Texas" " you've got to be kidding. Look at the pictures. I'm hoping it's on the flight that just came in. The whole story is 2 much",americanair,showbiz411,0,,"New York. NY" " your 1800 kept hanging up on me and made me miss a second flight",americanair,Davitossss,0,, " your DCA baggage claim employees should realize a please. a thank you and an apology can go a long way customerservice DCA",americanair,"Robin_Downing",0,, " your a LIAR. no precipitation all day. 47 degrees. don't pacify. you look like a fool.......thats the problem. admit you suck",americanair,ezemanalyst,0,, " your advantage agents are horrible! I've been waiting for 5 hours for a call back only to be hung up on by a rude agent!",americanair,TERRILHERNANDEZ,0,,"Fort Lauderdale-Dallas-Boston" " your assistance has not been very helpful frustrating disappointing experience & w/small children very inconvenient",americanair,youroptimallife,0,,"New York" " your cabin 'thank you' message reminds people about having choices when they fly. I will be choosing another airline next time.",americanair,rduffy487,0,, " your call center won't let me wait on hold. which I would happily do. Am I seriously supposed to just keep calling? Not great",americanair,MeereeneseKnot,0,, " your call system is a fucking joke",americanair,ArturoVega67,0,,"Texas Tech University USA" " your customer service is a disgrace.",americanair,cstuckinahole,0,, " your customer service is inferior to that of a nationalized third world nation's airline. Get it together.",americanair,BiancaFernet,0,, " your definition and mine of 10 min is vastly different. I understand the need to get off the plane for maint. but be honest.",americanair,"JR_Fett",0,, " your gate agents at DFW gate B16 are pathetic tonight. Terrible communication. stories changing and apathetic",americanair,wadekoehler,0,,"Bloomington. IL" " your maint delay left us stuck in den!! Flight 1080. Been on plane for 7 hrs. Stop flying broke french planes!",americanair,SummerofGus1,0,, " your message was delayed I just responded",americanair,TejasGooner,0,,"The Republic of Texas" " your online site doesn't have flights listed in chronological order. resulting in a mis-purchase. Anything that can be done?",americanair,"Onna_Del_Rey",0,,"Cincity. ❤️hio" " your planes made me miss 2 connections in 2 days. Thanks for nothing",americanair,ImBillNichols,0,, " your seat assignment process when Flight Booking Problems is misleading. I'm not paying extra to select a seat.",americanair,"horizon_endless",0,,"Brooklyn. NY" " your service is horrible. I can't get a straight answer from your ground agents.",americanair,"c_cgottlieb",0,,"Washington. DC" " your staff at JFK airport are discussing the way we we're left stranded",americanair,slippysam,0,,"lydham shropshire uk" " your staff at rsw working the sliver airlines desk is not helpful. We can not get any information about our flight.",americanair,bsauce2011,0,,"Fort Myers" " your team rebooked my Cancelled Flightled AA flight on a different airline. New airline has no such Flight Booking Problems. Flight is this evening.",americanair,CandaceAlper,0,,Toronto " “Inconvenient” is such a convenient word.",americanair,jkordyback,0,,"North Saanich. BC" " … Been trying to book a whole new flight since 2 hours!! what is wrong with your website?",americanair,MariaJesusV,0,,NYC " 🙏 in my hotel now. Thank you!",americanair,itsNGHTMRE,0,,"Los Angeles. CA" "-everyone: its been weeks&those dickheads @ AA hadn't contacted me...they lost my checked bag & carryon and haven't offer to pay",americanair,rgsager,0,, ". All I get is an automated system that hangs up on me. I finally get a message that some will call me back in 2 hours.",americanair,thelyandre,0,,"Brooklyn. NY" ". For two days now I have been trying to reach AmericanAirlines customer service to change my flight.",americanair,thelyandre,0,,"Brooklyn. NY" ". Had my flight changed from US Airways to you. now I can't get two seats together. Can you help?",americanair,ToxicLayge,0,, ". I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?!",americanair,mirmanwar,0,,"Jeddah-Karachi X NYC" ". I've tried no less than 8 times today to get in touch with your service desk beginning at 8:30 EST. I'm having no luck -help!",americanair,Rizzilient,0,, ". It's been 5 hours and still no call and now we are back to being hung up on by an automated system. AmericanAirlines",americanair,thelyandre,0,,"Brooklyn. NY" ". You neglected to mention the $200 fee per ticket. I had a medical reason and still have had to jump thru hoops.",americanair,Cameratown,0,,"Boston. MA" ". ask your new colleagues how they handled US 728 on 21 Feb. I expect to be made whole again. Check complaint inbox.",usairways,thomashoward88,0,, ". that's not the point. Say its $1300 at the counter when I clearly see $500 on your site? AA agent was @ a loss 4 words. too",americanair,CraigPokorny,0,,"Bennington. NE" "...still waiting for a call back....attempt 9 and hour 13...can't put a hold on an online tix. we are within seven day window.",americanair,Kaywillsmith,0,,"The City of Big Shoulders" "..still here. feet are freezing b/c doors have been open. Flt time was 8:30. We have fuel but now waiting for ""rampers"" AA4285",americanair,JotakaEaddy,0,,"Washington DC" ".If I miss saying goodbye to my friend cause of your crappy service I swear you will never hear the end of it. AmericanAirlines",americanair,thelyandre,0,,"Brooklyn. NY" ": my brother's flight into DFW was Cancelled Flightled yesterday. Are you flying from ONT to DFW today?",americanair,entouchscreen,0,,"Los Angeles" " same here! On hold for an hour & then told has done all it is willing to- which was apologize. stillnotonmyflight",usairways,CLChicosky,0,, " you'll enjoy this.",0,terrybrokebad,0,, " now at 57 minutes waiting on Silver Elite line for someone to pick up! Help!",0,DetroitRonin,0,,Thataway " hi! get a solar charger from Amazon! Game changer to plug usb into charge. :)",southwestair,chelsiesedore,0,, "",jetblue,phil0616,0,, " Is it only $50 for my 2nd bag? 1st bag too full..",jetblue,ejz71,0,,plymouth " Phone agents can't see same flights I see online??? Can't change tickets even when I am paying. Very frustrating jetblue",jetblue,tlrichmond,0,, " Alright I hope. My JetBlue app is showing a change in my seats and online shows an a320. Don't want any surprises",jetblue,JustinRosentha,0,,"New York" " Brazil to volunteer teaching english & spanish to Poor children so they have a skills to improve their chances of a better life.",jetblue,GerryBorrego,0,,"Austin. Texas" " Called JB 3 times!Everytime. Auto Vmsg:""your wait time should not be longer than 9 mins"" waited longer than 18 mins and no answer!",jetblue,Balhajji,0,,USA " FLL to MDE. great flight. great customer service. THANKS! 2 mths waiting to speak to a human at customer service",americanair,betorides,0,, " I did. They have no idea where it is.",jetblue,TomNaro,0,, " I see my flight from Boston to Pitts is ok from this afternoon. Did you have any delays for the morning flight?",jetblue,OverTheEdge55,0,, " I shouldn't have to find them. they should tell us. I've flown Jet Blue since your first month. The experience isn't what it was.",jetblue,Glodziegirl,0,,"New York/Long Beach" " I would go back to Aruba. I flew out of JFK. bestplanesever bestflightever",jetblue,klorbe,0,, " I'm at 4:05 will be nasty in Boston. Have family driving 90 min to pick me up from Erie think flight - what if Cancelled Flighted?",jetblue,OverTheEdge55,0,, " I'm game if you're buying!! :)",jetblue,"History_Dork",0,,"right behind you" " Not blaming Jet Blue. This wasn't weather. Can't have planes in the air and runways a mess. That's a disaster waiting to happen.",jetblue,arthurhasher,0,,"Long Island - Arizona" " What are your rules on checked baggage and carry ons from SLC to SJO?",jetblue,xmorera,0,,"Costa Rica" " any effort to fix your points system? 11 days and a call to customer service and still no account update. Chasing points is no fun",jetblue,beantoon,0,,"Plymouth. MA" " anywhere... away from this snow globe to warmth sand and palm trees..",jetblue,jadidheart,0,, " hahah 😂👌👌👌 love flying jet blue tho!! http://t.co/7VeE44MACM",jetblue,Jamers9000,0,,"Out There" " hmmm it says im following you. We just got de-iced. but still haning around for the runway to clear..",jetblue,candygrrl2001,0,, " if only the show was on the flight. No ABC. Oh well. I'll live. nexttime andthewinneris...",jetblue,gregalprin,0,,NYC " no ... I am guessing I have to call someone",jetblue,MerrickRealtor,0,,Merrick " please start flying to Guyana soon",jetblue,"E_Nice718",0,,"N 40°39' 0'' / W 73°55' 0''" " thanks for response! Crew has been VERY patient with us. but they are also frustrated. Wouldn't be so bad but airport is closed!",jetblue,skydivingblond,0,,"new york" " will do.",jetblue,OverTheEdge55,0,, " would love to go to Hawaii to visit pearl harbor.",jetblue,KimMello3,0,, " ""Do what you love and you'll never work a day in your life."" 😊",jetblue,NENAFL,0,, " ""Goodwill"" now at $125.00. $27.000 x ? = Fine Still want your new CEO to make a public apology to all passengers of flight 136",jetblue,arthurhasher,0,,"Long Island - Arizona" " 1408 IAD to JFK still hasn't boarded. What's today's excuse and how am I gonna get to work?",jetblue,rjburnsva,0,, " 1680 Super smooth flight and landing. Nicely done.",jetblue,emooreme,0,,"DC SF" " 1691 out of JFK. no one has info & no answers as to why we boarded the plane. the team is in an awkward spot & everyone is cranky",jetblue,yogadeals,0,,nyc " 489. Flight 589 is departing before we even board",jetblue,TheGeoffHunt,0,,"Washington D.C." " 611 from JFK to LAS still delayed?",jetblue,jabeblanchard,0,,"Right Coast" " 669 stewardesses can't work w/o a galley light! Back to NYC to change a light. fromthefrontseat jetblueBlues ",jetblue,justchristina,0,,"Boston. MA" " AfterAll indeed! https://t.co/swWhYhEn76 LoveSongFriday Cheesy 80sweresomuchfun BrandLoveAffair",jetblue,SMHillman,0,,"New York. NY" " Bluemanity loves this. Have a great time flying this",jetblue,AirlineAdviser,0,, " ClosePWCS please just tweet this🙏🙏❤️ I fly jetblue every time btw😏",jetblue,xcuteafi,0,,"im 5sos af :)))" " FlyingItForward I'd fly to Port au Prince. Haiti to help with the on-going earthquake relief efforts. Still lots to do there!",jetblue,4cast4you,0,,"Out and About - Homebase is MD" " JetBlueBOS What's up with luggage for Flt 790 DCA-BOS? Pax waiting for 30 min for bags...no show. Carousel 6 signs not updating.",jetblue,Ginzan77,0,,"Northern Virginia" " fail My wife on the phone asking to switch flight times. In mid switch gets disconnected. Now Cancelled Flightled! No new time! No call back",jetblue,Analystdoc,0,,"Greenwich. CT" " flyfi thank you! Seattle and UDUB here we come! http://t.co/kbHYM5GkAP",jetblue,cristinaroe,0,,"Newport Beach" " flyingitforward Pereira. Colombia to help the kids from Cartago streets and deliver a lot of clothes that I have picked to donate.",jetblue,metsnacional721,1,, " jetblue sofly wish firststari seetonight http://t.co/pyJAoayNx6",jetblue,josiewarrior,0,, " kudos! And we're done and heading to warmer weather!",jetblue,tarapall,0,,"Long Island/Westchester" " poorservice poorcommunication waitingsince 10:51 for bags frm flight 424!!! jetblue",jetblue,"Who_Knows_Me1",0,, " 's Once upon a sale that does not include BTV. as usual! jetbluehatesbtv",jetblue,tonetone28,0,,Vermont " 's free wifi on board is the best thing that's happened since sliced bread",jetblue,jpals32,1,, " *cough* awkward!",jetblue,T5Sparrow,0,,"JetBlue T5 at JFK" " *fights air*",jetblue,Baldeebynature,0,, " - BlueManity brought tears to my eyes. JetBlue' s commitment to giving back to the crewmembers and the community is aww inspiring!",jetblue,eddieanderson4u,0,,"New York. NY" " - Definitely no note from whoever stole from me.",jetblue,"DarthVada_R2D2",0,, " - Fix your @ $& jet bridges. 40 minute delay. 2nd gate...still waiting! jetblues http://t.co/ncB2oNcS9i",jetblue,koenitweets,0,, " - He Cancelled Flightled a flight & was given 2 weeks to apply travel bank credit to another flight & credit was transferable",jetblue,ZKatcher,0,,"Washington. DC" " - Hopefully that will help someone in the future. Would there have been a different procedure if I had discovered the theft sooner?",jetblue,"DarthVada_R2D2",0,, " - I did that as soon as I realized. Will they try to figure out who is stealing from people's bags? Security cameras? Anything?",jetblue,"DarthVada_R2D2",0,, " - I did. but since I was stranded in SYR without a ride I missed the window of opportunity to have rights in this matter. (4 hours)",jetblue,"DarthVada_R2D2",0,, " - I look forward to getting this resolved. I will be in touch.",jetblue,mhoffma8,0,, " - I will for sure. But my TSA-Pre works with other airlines. Why is Jetblue different?",jetblue,ProfessorpaUL15,0,, " - In CA for the weekend to attend a training camp: thanks for sending all my gear to FL: looks like this trip is a waste nothappy",jetblue,mhoffma8,0,, " - Yes. Best case scenario I get my gear Late Flight Friday. early Saturday. Camp starts at 6AM tomorrow toolittletooLate Flight",jetblue,mhoffma8,0,, " - looking forward to it when we finally take off.",jetblue,AroundTownGabby,0,,"Suburb of Boston. MA" " - loving Capt Joe on our flight from BOS to SFO 633. This should be fun!",jetblue,AroundTownGabby,0,,"Suburb of Boston. MA" " - trying to fly from BOS to JFK. Flight delayed. Traveling with kids. Book a hotel or are we getting out tonight?",jetblue,MichaelMontero,0,,"Brooklyn. New York" " - why does my TSA-pre work with every airline BUT you? I pay good money for that. Spent 30 mins on phone to fix to zero success.",jetblue,ProfessorpaUL15,0,, " - worst view for an athlete: watching your team from the front seat of the chase van nogearnotraining",jetblue,mhoffma8,0,, " .. { it's all a320's right?}",jetblue,kbosspotter,0,,"Logan International Airport" " ..... No crew at our gate.",jetblue,davisesq212,0,,"New York City" " ....you haven't got me just yet",jetblue,JsLife23,0,, " ...and when did your legal department start running your social media channels?",jetblue,briantafel,0,,"Brooklyn. NY" " ...really?",jetblue,LeroyFunkdafied,0,,"Bangor. Maine. USA" " ...second incident of lost baggage. I sent you a DM. Thoughts?",jetblue,CGjmf,0,,"Miami. FL" " 108 to Portland Maine",jetblue,"Brian_Genest",0,,Maine " 117 days maybe.",jetblue,JayVig,0,,"Jersey City. NJ" " 118 to Boston still sitting",jetblue,uzisuzi,0,,"#Titletown" " 1242 now?! I may cry!",jetblue,thatsmypotpie,0,,"Central Perk" " 1472. FLL to LGA. This is getting old. 4th flight in 2.5 weeks. 4th significant delay.",jetblue,rabbilaufer,0,, " 162. SMF to JFK!",jetblue,traciglee,0,,"New York. NY" " 1951 BOS to ORD",jetblue,heyheyman,0,,"Boston. MA" " 1st flight of the morning. flying with a toddler. Will the plane be heated to a comfortable temp before boarding starts. ItsCold",jetblue,jebus51881,0,,"South Park. Pa" " 2 aisles of empty evermoreroom seats and we can't move bc we didn't pay?! nonsense Waste JetBlue jetbluebos cheap",jetblue,erinkphares,0,, " 2 hour delay while sitting on the plane and you still wanna charge me for beer? Nah. I'm good.",jetblue,zbarry1015,0,,"Boston. MA" " 2 words: ""staff training."" What a joke-",jetblue,BubbaLucius,0,,"OP NY" " 2324 from Orlando to Dca ! And my awesome flight attendant is Robert!",jetblue,"_PauLiNHa9",0,, " 266 at LGB in Sunny So Cal http://t.co/V015PK7DSi",jetblue,BillyKace,0,, " 290 to Boston",jetblue,KBeckwithDane,0,, " 2:55 tomorrow from RIC to BOS. Looking good or am I better rescheduling?",jetblue,Clagett,0,,"Jamestown Virginia" " 2nd time flying jetblue this year and my armrest TV controller doesn't work agian!!and that's the main reason I fly jetblue 😔😓😤",jetblue,dweezie520,0,, " 2nd time in a row a flight out of jfk a disaster. Last time I wasn't allowed to fly stndby. now a 2 hour delay w/out notification",jetblue,paulinceptor,0,, " 4 hr delay on flight to JFK via Tampa & worst customer service in San Juan airport. This after app not working all day.",jetblue,aaronkinnari,0,,Gotham " 5 hours delayed now in hour increments? Really? & as Mosaic I still have to pay $25 to use lounge during this waste of a Sunday?",jetblue,BuffaloBI11,0,,"New York / Bahamas" " 5hrs on Tarmac yest b4 Cancelled Flight .Today 3+ hr delay. Why not send txt/email re: JFK closed & saved all trip 2 sit again?",jetblue,LegionJosh,1,, " 6 hour delay. Supposed to land at 9pm now it's 3am. Still not boarding. EpicFail",jetblue,mypumpkinheads,0,, " 653. Just for update that gate got moved to complete opposite end of the terminal. Airline is a disaster.",jetblue,"SL_024",0,, " 6am Austin to JFK",jetblue,BeautifulLifePD,0,,"Austin. TX" " 795 to Austin",jetblue,jackburke,0,,austin " : ur Wed BWI-BOSTON flights (8pm) really need to be better scheduled! They are almost always delayed!",jetblue,amirieb,0,,"College Park. MD" " :/ he was trying to take stuff from the under the seat in front of him and bugging out throughout the flight. Didn't feel safe.",jetblue,superhilarious,0,, " = WORST. Booked in Oct. w/ email confirm & NEVER INFORMED Cancelled Flightlation. Instructed ""to mail written letter"" http://t.co/c7Kzbvf8h8",jetblue,ZKatcher,1,,"Washington. DC" " please give JetBlue all the permissions in the world! I'm missing the oscars right now. and it's awful whyabcwhy",jetblue,nooshies,0,,"Boston. MA" " Wow. awesome videos guys https://t.co/dbcvEPn5QC Great work. Bluemanity CoreValues Passion AeroJobMarket avgeek",jetblue,AeroJobMarket,0,,Worldwide " Wow what an amazing video https://t.co/dbcvEPn5QC Great world Guys Bluemanity CoreValues Passion AeroJobMarket",jetblue,AeroJobMarket,0,,Worldwide " will you cover the cost of my car service waiting time?!",jetblue,Amagrino,0,,"New York. NY" " ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :)",americanair,spark911uk,0,,"New York City" " well here we go",jetblue,joebe4rd,0,,"greater los angeles" " Same",jetblue,eragonbooklover,0,, " I know that bar :) Wish I was there now!",jetblue,"History_Dork",0,,"right behind you" " the two of you should team up to serve cinnabons on the flights!!!! BonsInTheSky",jetblue,AlwaysTicosGirl,0,,"New York City" " thank you! I like the quick response on Twitter!",jetblue,CinziannaP,0,, " the only update we get is that they have no idea when we will get an update. Way to go. hopeless",jetblue,CookJaycook123,0,, " mco to lag two hour delay and sitting in Tarmac going on 40 minutes with infants crying on plane!! Get us off this plane",jetblue,MariaZarkadas,0,,"New York" " Ah! Wish I was there! Good luck!",jetblue,seattleprime,0,,Seattle " omg! Wish I had a flight today! Haha there's always next time! Have fun at LFT5",jetblue,ClassyMalick,0,,NY " the highlight of being delayed freeconcert",jetblue,luisauraalvarez,0,,"❤" " Love JetBlue's speedy Twitter customer service.",jetblue,corradokid,0,,"New York. NY" " awww ^_^ R to the T. realtime appreciation from JetBlue rockingthetweets JVMChat",jetblue,jacobhenenberg,0,,"Melbourne. Australia" " I like the inflight snacks! I'm flying with you guys on 2/28! JVMChat",jetblue,vegecomgirl,0,,"New York City" " YES! Great real-time example. Thanks for being awesome. JetBlue! JVMChat",jetblue,roxydigital,0,,"Charlotte. NC" " My friend bought a ticket last night for one of these routes from you. and it cost way more. Can you help?”",jetblue,scojjac,0,,"Las Cruces. NM" " Hi! Know a pastor or homeschool mom who might like SpiritED? Have 'em contact me on Prefundia:http://t.co/jRbZLHRW7y",jetblue,"SpiritED_Dixon",0,,USA " I just spoke to the baggage claim center and they gave me travel credit but will not be responsible for the cost of a",jetblue,ShiraJudah,0,,"Boston. MA" " It doesn't matter who you directed me to. It's the principle of the matter. When I gate checked the stroller it was",jetblue,ShiraJudah,0,,"Boston. MA" " be responsible for replacing it",jetblue,ShiraJudah,0,,"Boston. MA" " new stroller. The travel credit doesn't help cover the cost of a new stroller. Your crew ruined it and therefore should",jetblue,ShiraJudah,0,,"Boston. MA" " -- the best!!!",jetblue,JummyTV,0,,"Washington. DC" " No but my friend in the picture - Phillip Heller (JFK IFC) did and he said it was delicious!",jetblue,odie488,0,, " Your airline sounds outstanding and your Twitter feed is clearly extremely useful. Keep up the great work 😊",jetblue,MrDaftPrawn,1,,"From the South to 'THE' South" " I heard companies were studying popular lingo for advertising but this is just depressing and embarrassing.",jetblue,DCBein,0,,"Philadelphia. PA" " repping the Bruins in Cleveland at Rock n Roll HOF & The Christmas Story house JetBlueBruins http://t.co/JKnWuGJ778",jetblue,HeathAWhelan,0,, " 😃cool",jetblue,"stair_teneisha",0,,"Manchester.CT" " Always happy to help!",jetblue,"TSAmedia_RossF",0,,"Washington. D.C." " download jeokoo the American app for air travelers",americanair,JEOKOO1,0,,"Washington. DC." " Love it. They're cute",jetblue,msitver,0,,"New York. New York" " JetBlue never disappoints !",jetblue,anku,0,,"San Francisco" " I feel only a few free travel vouchers will assuage my indignation.",jetblue,maatkare67,0,,"Los Angeles. CA" " JETBLUE treated me right as a disabledtraveler thanks for a no hassle flight to ",jetblue,EMPRESSROOTSGAL,0,,"JAMAICA&USA" " does it look like to we talked to customer service? http://t.co/vYUAnh4Iqr",jetblue,"Old_bauer",0,, " drops a new video off the upcoming project TheTakeover. produced by YpOnTheBeat https://t.co/IKQBdZA7TN RT",jetblue,superstarpromo1,0,,NYC " A320 landing in February of 2014. avgeek warmweather https://t.co/Kaej9G0CHd",jetblue,markjohnson319,0,,"Dallas. TX" " No Oscars on Direct TV on this flight. We were so looking forward to it. We were devastated. :-/",jetblue,AdamJBerry,0,,"Provincetown Ma" " but of course! :-) bestdressed bluecarpet",jetblue,AdamJBerry,1,,"Provincetown Ma" " No wifi on this flight so we can't tweet you our Oscar party pics at 37.000ft. bluecarpet :-( SEA✈️BOS",jetblue,AdamJBerry,0,,"Provincetown Ma" " she's on to something",jetblue,PelkeyKerrie,0,, " LOLZ. ""On Fleek""",jetblue,apostraphi,0,,"Austin. Texas" " oh wow and I'm complaining about two hour on the run way shucks JetBlue NOT GOOD your service was better than this",jetblue,DestineMedia,0,,"BB PIN:28AF78F4" " I think we'll need a selfie as proof...",jetblue,philpete,0,,London " best way to kill nine hours at the airport when all flights are full and the airline won't put you standby? stranded",jetblue,TIURach2014,0,,"New York. NY" " cool",jetblue,RogerSaintange,0,, " Good one! And indeed. it's JetBlue's finest day in history!",jetblue,Fahrenheit350,0,,"Salt Lake City. Utah" " ""Considering?"" Accessibility is an absolute MUST! Equality",jetblue,malbeckford,1,, " what a patronizing response to a legitimate issue",jetblue,"peter_w_ryan",0,,Montreal " I'd like to see Markie too.",jetblue,Bones2245,0,,Earth " Spoke to Corp. Customer Support already. Shame. Probably a reasonable and cheaper resolution to be had. Regards",jetblue,ChuckDLC,0,, " you *know* how I love you. JB. but honestly. when you have complex feedback. those pull-down sub-option forms=maddening.",jetblue,prillyp,0,,"gathering just enough moss" " wonder if that's the pilot tweeting you back? Is it legal to tweet and fly? What if the plane in front stops suddenly?",jetblue,drwinston001,0,,"South West UK" " dont talk about my friend like that. thefutureisweird",jetblue,NickTypesWords,0,,"Inquiries: CAA • Miller PR" " Good. I want extra peanuts on my flight then. lol. JVMChat",jetblue,JayVig,0,,"Jersey City. NJ" " HAHA. you didn’t disappoint. Well done. JVMChat",jetblue,JayVig,0,,"Jersey City. NJ" " I'll be checking often. Most probably when they hand the oscars out to the nerds. geeks and badly dressed.",jetblue,"Tee_peterson",0,,"Canadian planted in USA" " For me it’s not until 6/15.",jetblue,JayVig,0,,"Jersey City. NJ" " You take to me places simply can't...like non-stop to St. Lucia.",jetblue,Lynnche324,1,,"Jersey City. NJ" " i heard youre planning on letting people fly in the overhead compartments. why would you do that?",jetblue,MALTSCHLITZMANN,0,, " pretty sure he's saying Ricoh had great service down at BOS :) happytohelp",jetblue,kbosspotter,0,,"Logan International Airport" " A flight delay due to pilots oversleeping is apparently an uncontrollable irregularity that is not eligible for delay compensation.",jetblue,elowthers,0,, " A month ago I had a flight booked but then had to Cancelled Flight it... I'm now Flight Booking Problems a separate flight for a different occasion.",jetblue,"elias_rubin",0,,"New York. NY" " A320 pulling into the gate as the sunrises here at this morning jetbluesofly jetblue airbus http://t.co/JGdu5us8Dz",jetblue,NBucketTV,0,,"Boston. MA" " AIRPORT CODE TEST GO. SLC. BOS MCO",jetblue,kbosspotter,0,,"Logan International Airport" " ANYWHERE!! http://t.co/FeFHPmFPlE",jetblue,hill43,0,,"Evanston Illinois" " Accepting Apple Pay - Mobile Enterprise http://t.co/Ci5cfrlqBe",jetblue,JetBlueNews,0,,USA " According to your ground staff. it hasn't even been taken off the plane yet!",jetblue,Worldtravelure,0,,"New York. New York" " Airline trouble this winter & not getting good customer service? contact http://t.co/aQjn4HwNaC we negotiate resolutions for You!",jetblue,MyCustoAdvocate,0,,"Miami. New York. Boston" " Airways Adds New Charter Flight to Cuba - Travel Wires (blog) http://t.co/Swb1gR57Cc",jetblue,JetBlueNews,0,,USA " Airways Corporation (JBLU) loses -0.06% on news that Airways ... - WallStreet Scope http://t.co/oFW4A8b5WS",jetblue,JetBlueNews,0,,USA " Airways Corporation (NASDAQ:JBLU) Reaches on New High Range ... - StreetWise Report http://t.co/C7tpdKqULM",jetblue,JetBlueNews,0,,USA " Airways Corporation (NASDAQ:JBLU) Update: says Lufthansa ... - Markets Bureau http://t.co/aPY3zLSqUu",jetblue,JetBlueNews,0,,USA " Airways Corporation Insider Trading Update - Rock Hill Daily http://t.co/vvzkSMFKVw",jetblue,JetBlueNews,0,,USA " Airways Corporation Price Target Update - Stafford Daily http://t.co/vQmdmZaFUJ",jetblue,JetBlueNews,0,,USA " Airways Corporation Registers High Short Interest - Wall Street Pulse http://t.co/hXSnv7fbbh",jetblue,JetBlueNews,0,,USA " Airways Hits New 12-Month High at $17.58 (JBLU) - WKRB News http://t.co/XvBjCzlMDA",jetblue,JetBlueNews,0,,USA " Airways Hits New 52-Week High at $17.58 (JBLU) - sleekmoney http://t.co/zdKXn4kTOu",jetblue,JetBlueNews,0,,USA " Airways Lowered to Strong Sell at Vetr Inc. (JBLU) - Mideast Time http://t.co/yMMH9k4CBr",jetblue,JetBlueNews,0,,USA " Airways Now Covered by Bank of America (JBLU) - Dakota Financial News http://t.co/WOwxhpU5qv",jetblue,JetBlueNews,0,,USA " Airways Receives New Coverage from Analysts at Bank of America (JBLU) - The Legacy http://t.co/dORuxBqla1",jetblue,JetBlueNews,0,,USA " Airways Reveals 'Bluemanity' Livery - TravelPulse http://t.co/fTTfyFMvCO",jetblue,JetBlueNews,0,,USA " Airways Sees Significant Decline in Short Interest (JBLU) - WKRB News http://t.co/lZFGUTxIYN",jetblue,JetBlueNews,0,,USA " Airways Sees Significant Drop in Short Interest (JBLU) - Mideast Time http://t.co/SSBaUJtOuW",jetblue,JetBlueNews,0,,USA " Airways Short Interest Down 3.5% in January (JBLU) - sleekmoney http://t.co/znsUjP86Bv",jetblue,JetBlueNews,0,,USA " Airways Stock Rating Lowered by Vetr Inc. (JBLU) - Dakota Financial News http://t.co/QW2eBEEMVg",jetblue,JetBlueNews,0,,USA " Airways to continue 'various commercial relationships' with Lufthansa ... - http://t.co/o5sifHp4RT",jetblue,JetBlueNews,0,,USA " Airways to continue 'various commercial relationships' with Lufthansa ... - http://t.co/vGqOihtRkH",jetblue,EtihadNews,0,,Global " All correct for rates Boston to Pittsburgh wknd March 14? Rates all of a sudden took off! Made plans. came back to buy & surprised.",jetblue,bostongarden,0,,"Boston. Austin. Kansas City" " All good. I just have 2 remind myself that if this was 1914 I might be on a horse & buggy. So what's a little delay right.",jetblue,BXKloosive,0,,"Bronx. NY" " Also. thanks for your prompt replies. I'm really impressed--and you're not just brushing me off. Much appreciated!",jetblue,bekiweki,0,,"Provo. UT" " Alternatives? You have absolutely no respect for loyal customers. 8 years. No more. I'm done.",jetblue,"mattjay_son",0,,"Los Angeles. CA" " Although it wasn't totally the answer I was looking for. I appreciate the prompt response.",jetblue,dcooode,0,, " Am I the only one who had to look that up? I must be getting old...",jetblue,4TONEMENT,0,, " Amazingly Awesome customer service from your reservation agents tonight. Helping correct a mistake. I so love this airline. :)",jetblue,CapeMcMoose,0,, " And we are glad to see what is going on and fix! : please DM me your confirmation so we can check.",jetblue,"TSAmedia_RossF",0,,"Washington. D.C." " Annnndddd. I just booked my flight. That was easy.",jetblue,lalunkee,0,,"All over ..." " Another awesome telephone experience with Thank you. Cory! Greatcustomerservice✈☺",jetblue,Margo221,0,, " Any EMS window seats on 1099 tomorrow?",jetblue,HAbbott4,0,,NY " Any option for luggage assistance on the ground at HPN? Flight 2168 delayed 2+ hours & we will have 2 sleeping kids when we land",jetblue,greggweiss,0,,"Hastings on Hudson. NY" " Anywhere warm cause its freezing in NYC",jetblue,ToTravelToLive,0,,NYC " App still saying I can't DM you...",jetblue,brittanylevine,0,,"Los Angeles. Calif." " Apparently the pilot had made some announcement about engine trouble and losing fuel too quickly.",jetblue,Tostie,0,,"Waltham. MA" " Apparently. the substitute pilots for flight 69 from BOS to FLL can't be found. No info is avail from the counter. How about you?",jetblue,MikewDickman,0,,"South Florida" " Appreciate the heads up at 10:45 that my 11am flight was delayed bc the crew is stuck in Boston communicationFAIL dobetterJetBlue",jetblue,Luessen,0,,"New York. NY" " April 6th. Anything specific I should know for my first flight?",jetblue,MadameMaryAnn,0,,"Upstate New York" " Are all of your flights out of Charleston tomorrow on-time or is there a possibility for delays/Cancelled Flightlations?",jetblue,CougSID,0,,"Olympia. WA ✈ Charleston. SC" " Are departing flights from Boston heavily delayed? Flying out tomorrow morning ...",jetblue,dedemoore89,0,, " Are there airport-wide delays at BOS or did we just get unlucky with 152?",jetblue,djkeating13,0,,"Malden. MA" " Are there issues with the mobile boarding passes? My app keeps crashing when I try accessing. Thanks!",jetblue,gmggonzalez,0,, " Are there really no flights from the Bay Area to Chicago anymore? Lame. So lame.",jetblue,cmcook,0,,"In Oakland: Hoosier at heart" " Are we able to change to an Even More Space seat after we've checked in online? Have a flight tmrw and can't seem to change my seat",jetblue,courtneyx54,0,,Massachusetts " Are you having any issues with online check-in? My colleague and I are getting ""Webpage not available"" after submitting online form",jetblue,rachelicha,0,,Boston " As long as someone remembers to put it on plane right? That was a really lame excuse.Geez can do much better coffeeneeded",jetblue,GinaMPassantino,0,,"Amherst. NY" " At what time? All these passengers were sitting on a hot plane with no air and no communication for over 2 hours. Just wrong",jetblue,arthurhasher,0,,"Long Island - Arizona" " Aw okay thanks",jetblue,carloscrazyself,0,,"Atlantic City" " Awesome thanks! Thanks for the quick response. You guys ROCK! :)",jetblue,MoniqueRose18,0,,Boston " Awesome! bestairlineever",jetblue,BFarraye,0,,NYC " Awesome! Thank you! :)",jetblue,scrappiedoodle,0,,"Virginia & Cali" " Awesome. thanks! I'll give a call Late Flightr today. Appreciate the help!",jetblue,KatieLeonick,0,,"Chasing the dream" " Awww man...but I need to buy this ticket today and be home the 1st of March",jetblue,JsLife23,0,, " Awww thank you B6! Glad to hear it! Made my day! & one last question do you have any idea what tail is operating flt 606 2maro? :)",jetblue,ClassyMalick,0,,NY " BEST SEAT ON A E190 to board early. READY. SET. GO!",jetblue,kbosspotter,0,,"Logan International Airport" " BOS to DCA 1098 at 7:16 pm.",jetblue,PatricePinkFile,0,,"Washington. DC" " BOS. Everything current now. Thanks for the follow up",jetblue,mtanji,0,,"The Old Dominion" " Beatriz and Susan. Gate 4 MCO.",jetblue,jos114,0,,"New York" " Been a member since 2007. Looking to travel next week 2/24-2/27. Couldn't book right away due to all the snow: I'm in BOS.",jetblue,dcooode,0,, " Been dealing with a Cancelled Flightled flight since last night & was booked to a 6:15 flight.wouldve at least liked to see Ella perform lol",jetblue,oheyjasmine,0,,"Puerto Rico" " Best airline name ever. Whenever I see it. I want to get on their plane to blue skies & sea. (And they DELIVER on that promise)",jetblue,MJayRosenberg,0,,"Washington. D.C." " Big thanks to Ricardo Olavarria at Reagan Airport. Fixed our ticket and made sure we made it for our friend's wedding greatservice",jetblue,DMenachery,0,, " Boston gate C12",jetblue,"Suzanne_BeDell",0,,Boston " Btw. thanks for responding quickly!!",jetblue,bostongarden,0,,"Boston. Austin. Kansas City" " But jet blue had Cancelled Flighted my ticket & never reissued it.",jetblue,alanbestnyc,0,, " But not reddit? I work for the site and this is ridiculous.",jetblue,charlotteparler,0,,"Brooklyn NY." " C'mon now. My flight's delayed annnnnd you can't give me a pick?!? I'm about to tweet at or .......",jetblue,JunkyardFiegs,0,, " CCNDJP/ I can send a screen shot of the systems error if an email address is provided",jetblue,stetsoninc,0,,"New York. NY" " CEO battles to appease passengers. investors - Toledo Blade http://t.co/R4xJXQRX1z",jetblue,BritishAirNews,0,,UK " CEO battles to please Wall St and flyers - from http://t.co/Q4Amiw7FSw",jetblue,JetBlueNews,0,,USA " CEO weighs profits. flyers - (registration) http://t.co/9vKj9S7jrM",jetblue,JetBlueNews,0,,USA " CEO weighs profits. flyers - (registration) http://t.co/l2n0egHdgn",jetblue,BritishAirNews,0,,UK " CEO's challenge: appease passengers. Wall Street - The Columbian http://t.co/pG96ys9aSW",jetblue,BritishAirNews,0,,UK " Call me when you do and we’ll have to hook up!",jetblue,CBarrows,0,,"Wayne. NJ" " Call was not made by the inflight crew. They in fact asked us why we didn't bring it on.",jetblue,joshto,0,,"San Francisco" " Can I bring a compact folding chair like this in a checked bag? http://t.co/9nivw9ftZw",jetblue,SenatorA7,0,,"Louie's in the Bronx" " Can I bring my dog on board?",jetblue,SnappyKyle,0,,"10 ring" " Can you do me a huge favor?!🙏❤️",jetblue,xcuteafi,0,,"im 5sos af :)))" " Can you take off your blacklist... trying to work :(",jetblue,charlotteparler,0,,"Brooklyn NY." " Can you tell me which days you fly direct BUF - FLL and FLL - BUF?",jetblue,CathleenBystrak,0,,"Great Lakes" " Can't view seat selection/change seat for flight tomorrow. Can you look into this?",jetblue,heyheyman,0,,"Boston. MA" " Cancelled Flighted my flight. Went with another airline 2 leave 2day. They Cancelled Flighted also. Called JetBlue & got same flight but now $250 more👺",jetblue,"Marty_H",0,, " Cancelled Flighted 😢",jetblue,MTJaeckel,0,, " Cancelled Flightling flights. sending out tickets. then not telling the buyer... jetblue how is that allowed?",jetblue,"Old_bauer",0,, " Cancelled Flightling tickets for 3 best friends going on vacation and never told us jetblue fixthis ripoff ",jetblue,"Old_bauer",0,, " Capital One and I explained the false fraud alert. Why did the Jet Blue representative issue me a new tkt if it wasn't resolved?",jetblue,alanbestnyc,0,, " Celebrates 15-Year Anniversary With New Livery - http://t.co/p7skxZVe1A",jetblue,JetBlueNews,0,,USA " Celebrates 15-Year Anniversary With New Livery - Digital Journal http://t.co/U5HXri6Crx",jetblue,JetBlueNews,0,,USA " Challenge accepted. First 5 crew members to send pics in the chairs get FREE tickets to visit us. wager IsItSummerYet",jetblue,SaharaSams,0,,"West Berlin. NJ" " Change in the Air for Travelers. Investors - http://t.co/6redD3vC73",jetblue,JetBlueNews,0,,USA " Charleston - from your app guys as of a few minutes ago!!! http://t.co/sEUlpvfn95",jetblue,cshells4,0,,Connecticut " Clients got ZERO. in 32 years career never thought this was possible.2 suitcases worth thousands of $$ in Italian clothing robbed.",jetblue,cessymeacham,0,,"Satellite Beach Fl." " Come on and provide service from Destin- Fort Walton Beach Airport",jetblue,JasonBXNY0619,0,,"Bronx. NY / Destin. Fl" " Complete waste of an entire day. Pathetic.",jetblue,KON1200,0,,"SOUL CLAP/ STAR TIME/BBE" " Connecticut❄️",jetblue,cbousquet12,0,,"Clinton. CT" " Counting on your flight 989 to get to DC!",jetblue,CMichaelGibson,1,,"Harvard Professor & MD" " Crisis averted! Flight 69 from BOS to FLL is boarding. Let's hope the new pilots aren't Clarence Oveur and Roger Murdock. :-)",jetblue,MikewDickman,0,,"South Florida" " Customer of the year? http://t.co/epqqONHO2H",jetblue,"nickrau_",0,,"Nashville. TN" " DONT LOSE MY LUGGAGE!!!",jetblue,djcheros,0,,"Portland. Maine" " Definitely! Lots of announcements and the app is great.",jetblue,ohsoordinary,0,,"New York City" " Denver-Boston 2/10 flight 994 and Boston-Denver 2/15 flight 493 (both planes!) visible snack crumbs on seats on all upon boarding",jetblue,Ch1en1,0,, " Did you discontinue nonstop service from SJC to BOS? Can't find 471 or 472 anywhere",jetblue,"JNH_61",0,,"SJ-BOS-SJ" " Didn't find out my flight for NY. scheduled to leave at 9:30pm. is delayed by more than 1.5hrs until AFTER checking in. Huge fail.",jetblue,maykaynvwd,0,, " Disappointed we weren't allowed to bring on an aircraft approved carseat on an empty plane. Not cool.",jetblue,joshto,0,,"San Francisco" " Do you have any flights with lie flat seating from STL to PDX on or around the date of March 5?",jetblue,DeputyBrans,0,, " Do your TrueBlue pages not work on Chrome or Safari? I keep getting blank pages when I lick on the TrueBlue tab on your site.",jetblue,uhnet,0,, " Does not take fraud as seriously?",jetblue,alanbestnyc,0,, " Does your home airport not count in the badge system? My TB account says 2 flights but I've taken 3 this year.",jetblue,HAbbott4,0,,NY " Domestic. To be clear -- I do not have to sit in (your lovely) terminal. just need to be there 1 hour prior to boarding? Thanks!",jetblue,jabeblanchard,0,,"Right Coast" " Done! Also looks like you opened some up on my flight to Vegas on Sunday! 💙",jetblue,HAbbott4,0,,NY " Dumps Amex - Nassau News Live http://t.co/DZg99JFIiK",jetblue,JetBlueNews,0,,USA " ETA for flight 802 into Orlando this morning",jetblue,"M_Balt",0,, " Even 5 years after the earthquake...Haiti still needs helps in rebuilding flyingitforward",jetblue,"j_romaine",0,,"Coming to a City Near You!" " Even though this flight 226 didn't have much needed hot beverages 4 us NY-ers. the landing was super smooth 👍👍 😊 happytweet",jetblue,Dress4YesConJax,0,,NYC " Ever consider coming to Memphis? Need some TrueBlue service and fares badly!!",jetblue,slevine17,0,, " Every crew member I dealt with in Orlando was incredibly rude. I'm actually pretty disgusted with JetBlue right now.",jetblue,heyheyman,0,,"Boston. MA" " Exciting times ahead! 😁🎉",jetblue,geraldineledan,0,,"Long Island. New York" " FYI - your android app is set to not be applicable with the Nexus 6 - please fix (its a phone. not a tablet). Cheers!",jetblue,TimSaviola,0,,"Brooklyn. NY" " FYI. I'm onboard 616 comfortably travelling to JFK. seat was no problem as you said. Thanks for making flying more civilized!",jetblue,jennielin,0,,"San Francisco. CA" " False - agent let us do an extra leg room upgrade for $ but not upgrade to mint. Poor business practices. badcustomerservice",jetblue,akhanIO,0,, " Felt a bit like they were adding insult to injury. since we'll be in terminal 5 for seven hours until the next flight :/",jetblue,mariobonifacio,0,,"New York" " Finally starting to come out. 40 minutes and no communication is not acceptable. Letting me down today.",jetblue,heyheyman,0,,"Boston. MA" " Finally taking off! LAS-FLL-SJU letsgo",jetblue,JJBarraza,0,,"Los Angeles. CA" " Fliers to Gain Access to WSJ Content - http://t.co/GouzrdT7ZF",jetblue,JetBlueNews,0,,USA " Fliers to Gain Access to WSJ Content - Analyst Blog - Nasdaq http://t.co/dWEse7Xidr",jetblue,JetBlueNews,0,,USA " Flight 1133 (N353JB) ""Blue La La"" departs enroute to San Juan International Airport http://t.co/SWZm2fX3nu",jetblue,DontenPhoto,0,,"Englewood. Florida" " Flight 136 departed Phoenix at 1:30 am",jetblue,arthurhasher,0,,"Long Island - Arizona" " Flight 136 departs 2:14 AM Finally!!! Arrived JFK with no psgrs at 5:39 PM. That's a long flight. AKA BUS http://t.co/KfKjF1ZtGi",jetblue,arthurhasher,0,,"Long Island - Arizona" " Flight 1447 (N351JB) ""JBLU"" arrives at following flight from Westchester County Airport http://t.co/xX2M2jxQep",jetblue,DontenPhoto,0,,"Englewood. Florida" " Flight 152 (N559JB) ""Here's Looking at Blue Kid"" departs enroute to http://t.co/qeaDA92MW6",jetblue,DontenPhoto,0,,"Englewood. Florida" " Flight 1533 JFK to Cartagena all at this airport bar singing the opposite of your praises! We're making a pact to never fly u again",jetblue,JaredLogan,0,,"New York. New York" " Flight 1562 had a 4 1/2 hour weather delay. but what is the 45 minute delay in getting bags to tired passengers?",jetblue,Worldtravelure,0,,"New York. New York" " Flight 1951. Bags haven't come and we landed 30 minutes ago.",jetblue,heyheyman,0,,"Boston. MA" " Flight 2202 out of JFK. 2 & 1/2 hr delay. I could get over it if it was just weather reLate Flightd. but considering it's not - Come on",jetblue,AndrewATZ,0,,"New York City. NY" " Flight 69 (ha!) - one employee said they were reassigned another said they just left. I just want some warm weather!",jetblue,dougorey,0,,"Boston. MA" " Flight Booking Problems flights for a DC visit for Easter weekend started difficult but ended well with you guys! Big fan here. :)",jetblue,JDesca01,0,,Boston " Flight I want to book was $320 one day: went to purchase next day & price doubled to $737. Inquiring on chance it may go down?",jetblue,dcooode,0,, " Flight is 100% full.",jetblue,heyheyman,0,,"Boston. MA" " Flights 1384 and 1583. I have picked up twice this week for 1583. and both times it was delayed!! 😕",jetblue,hrudski,0,, " Follow me pls?",jetblue,billqamz,0,,"East Coast" " For my Grandma Ella's 80th. she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.",jetblue,kzone7,0,,"Long Island. NY" " For one way. not letting me select TO city....strange...and now some fairs look ""normal"" ????",jetblue,bostongarden,0,,"Boston. Austin. Kansas City" " For the record. that was less than a 10-minute turnaround time for the answer from the question. JetBlue rocks!",jetblue,jabeblanchard,0,,"Right Coast" " Found someone to ask. No answers. Landed almost 40 minutes ago.",jetblue,heyheyman,0,,"Boston. MA" " Gains Altitude. But SkyWest Hits Turbulence JBLU SKYW - Investor's Business Daily http://t.co/P2HUM7lXUR",jetblue,JetBlueNews,0,,USA " Gary who is serving us at FLL airport counter is really TRUE BLUE! Makes me feel at home even when a JetBlue flight is delayedl",jetblue,kurianbk,0,,"Boston. MA" " Gerne :)",jetblue,mne90,0,,Wien " Get me out of this 7 degree weather...here we go! westpalmbeachbound 🌞✈️👸",jetblue,tammyterez,0,,"New York" " Gnight checked in at POS & supervisor was unaware of policy. That sucked having to guide him to the internet. He was v unfriendly",jetblue,MissPeache,0,,"On the road to paradise" " Good perspective. If only this safety concern had been expressed at some point before I arrived at the airport. communicationiskey",jetblue,jessbutl,1,,"Brooklyn. NY" " Got flight reschedule to flight form PIT to FLL and our flight had mechanical problems so we were delayed an hour Missed my connect",jetblue,alsonmusical,0,,"Yauco. Puerto Rico" " Gotcha... but ""lessening the delay"" ... that part's not happening. right?",jetblue,DatingRev,0,,"Los Angeles. CA" " Gotcha... thanks for the update. I'm ready to go whenever you are :) Enjoy your evening.",jetblue,DatingRev,0,,"Los Angeles. CA" " Great Thank you. lets hope so! Could you please notify me if flight 2302 leaves JFK? Thank you again",jetblue,BorjaAngoitia1,0,, " Great flight. as always! Thank you to the great crew on flight 475! travel jetblue",jetblue,SweetLilYou,0,,"Rhode Island" " Great service from PBI to HPN! Thanks.",jetblue,ctohome1,0,, " Great thank you!",jetblue,contimike,0,,"New York. sort of!" " Great thanks",jetblue,LyndsaySignor,0,,"New York City" " Guess I'll wait another 24 hrs in hopes rate goes down & is more reasonable. Fingers crossed. Cutting it close to my travel dates.",jetblue,dcooode,0,, " Guys. really bad fail . Someone better call my wife back to get this handled. 203-382-3312 while she waits on hold....",jetblue,Analystdoc,0,,"Greenwich. CT" " HE is a lap infant (4 mons old)",jetblue,Balhajji,0,,USA " Haha you're doing everything right! Don't change a thing! Slash this Twitter engagement just makes you even cooler! bestairline",jetblue,FoppishDork,0,, " Haha. I figured that. I was meaning there's no return flights out of Charlotte. It's like N/A for a week plus",jetblue,shawnaldridge,0,,"Portland. OR" " Haha. Thanks. You guys are great. Unlike the . :-) GoPatriots!",jetblue,DaddyFiles,0,,Massachusetts " Happy Anniversary!! It's hard to believe you're 15!! You're so young!",jetblue,MarkGuerra3,0,,"805 CA" " Has D.C. Thinking About Summer With New Nantucket Service - Broadway World http://t.co/dS22ceeEnj",jetblue,JetBlueNews,0,,USA " Has D.C. Thinking About Summer With New Nantucket Service - Digital Journal http://t.co/urcyfcp2Lx",jetblue,JetBlueNews,0,,USA " Has D.C. Thinking About Summer With New Nantucket Service - SYS-CON Media (PR) http://t.co/ZoFWLdQXbe",jetblue,JetBlueNews,0,,USA " Has DC Thinking About Summer With New Nantucket Service - http://t.co/yI4wGUk5tr",jetblue,JetBlueNews,0,,USA " Have a cup coffee and relax while you check out the New Deals and Promotions at Avon. twice a month at Doug ",jetblue,dcoadavon,0,,"San Diego" " Hawaii what deals u have for me",jetblue,Rowe0neTen,0,,"South jamaica.. Queens" " Hawaii! Get me somewhere warm & I can find some good to do. FlyItForward",jetblue,VTAlexandria,0,, " Headphone jack not working on my flight.",jetblue,heyheyman,0,,"Boston. MA" " Hello Good afternoon how are you. I need know how much flying for summer from june 13th.",jetblue,Sujecuevas19,0,, " Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?",jetblue,GreenkidspenWRA,0,,"Grimsby - UK" " Hello! Can you tell me if you currently fly to Hawaii? Thanks!",jetblue,scrappiedoodle,0,,"Virginia & Cali" " Help - I left my Nikon camera under the seat in front of me. What do I do?",jetblue,sicula,0,,"Stratford. CT" " Hey Jetblue. you Cancelled Flightled our flight from ST Maarten to JFK. Stranded my family in the baggage area and lost my daughters luggage",jetblue,jsgerson,0,, " Hey Jetblue. you stranded an entire plane that was supposed to go to JFK and we are getting restless. Need better communication!",jetblue,jsgerson,0,, " Hey any chance you have an update on Flight 99 Hartford to D.C.?",jetblue,TyrellJourdanA,0,,"The Eastside of the Far Side" " Hey friends! Stupid question - Can I split payment methods for a flight purchase? Example: 1/2 debit card. 1/2 BillMeLate Flightr? Thanks!",jetblue,JamesMSama,0,,"Boston. MA." " Hey guys do you have a tail number assigned yet to flight 1373 for tomorrow?",jetblue,"don_bangs",0,, " Hey guys! Your Flight Booking Problems system ran my first and middle names together at time of Flight Booking Problems. Is that going to be a TSAnightmare ?",jetblue,KatieLeonick,0,,"Chasing the dream" " Hey guys. why did my last flight earn me 0 pts? http://t.co/1syWlmTZek",jetblue,heyheyman,0,,"Boston. MA" " Hey! Check it out!! It's snowing in Boston. Who could have predicted such a thing?! http://t.co/ufyxXkIsa3",jetblue,Markjeffries1,0,,"40.741909.-73.997189" " Hi there. any rough idea of when January 2016 flights will be made available?",jetblue,geoffkeegan,0,, " Hi! Does my upcoming flight 2168 from West Palm to HPN have Fly-Fi?",jetblue,brandongutman,0,,"New York. NY" " Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!",jetblue,matthewhirsch,0,,"Hoboken. NJ" " Hi. How do I claim points on a 1800-flowers order after I purchased? I totally forgot to put in the promo code.",jetblue,Peaches275,0,,"New Jet City" " Hi. I'm trying to find a flight to the Middle East.",jetblue,SnappyKyle,0,,"10 ring" " Highlight of my travel is 3 hour delay and de-icing twice. Now sitting in bumper to bumper traffic in taxi to finally get home. 😒",jetblue,"designer_helen",0,,"Manhattan. NY" " Hold for 15 min. a couple of rings. then ""mailbox has not been set up yet."" Customer service forwarding to their cell phones? C'mon",jetblue,carleycalla,0,,"Boston. Massachusetts" " Hopefully next time! Can I send you my future itineraries so the next one can be planned when I'm there? 😂😂",jetblue,heykaitlinmary,0,,"california ☀️" " Hopefully now my application for JetBlue donut designer will finally go through the proper channels.",jetblue,steplin,0,,NYC " How can I best track deals and special flight offers? I'm liking your international options...",jetblue,TimLawson21,0,,"Washington DC" " How can I check that? I do not believe I was given a credit for that automatically. :/",jetblue,heyheyman,0,,"Boston. MA" " How do I know if my flight was deemed a dark flight?",jetblue,heyheyman,0,,"Boston. MA" " How is it possible the only way to contact your fraud department is mailing a physical letter? No telephone? No email? REALLY??",jetblue,alanbestnyc,0,, " How is travel bank credit issued by your company fraud - I acquired credit from family friend Charles Kravitz - see his account",jetblue,ZKatcher,0,,"Washington. DC" " I DM'd my confirmation code... Thanks again for your help! Mommy. daddy. and kids appreciate it!",jetblue,greggweiss,0,,"Hastings on Hudson. NY" " I LOVE JET BLUE!",jetblue,SnappyKyle,0,,"10 ring" " I agree!!! If only there was a frequent tweeter discount so I could fly to see more friends! 😀 ",jetblue,TriRacer429,0,,"Arlington. Virginia" " I am But Your customer service is Brutal.",jetblue,TheBigEasy5889,0,, " I am less concerned about the delay than I am about not being notified until I looked at the board that my flight was delayed",jetblue,paulinceptor,0,, " I applied for a job at PDW where could I go for follow up. I'd really love the job ilovejetblue",jetblue,ToriThatMexican,0,,pnw " I appreciate the credit for my troubles but the lack of personal response troubles me.",jetblue,heyheyman,0,,"Boston. MA" " I appreciate the quick response but how can no one go outside to check temp so we can leave in BUF currentlysittingontarmac",jetblue,JayPochBaby,0,,Buffalo " I appreciate the speedy response. But the longer you delay the more inconvenience you put on your customers. Please nix change fee!",jetblue,ThatJasonEaton,0,, " I bein calling JetBlue no respond I leave my number no call back I think JetBlue is loosing a customer",jetblue,"joel_betances",0,,"new york" " I believe it's Irina. On the flip-side. super disappointed that EatUp Cafe isn't available on this BOS -->: SFO flight today.",jetblue,TimothySays,0,,"Burlington. MA" " I believe that the website said I could receive credit for upcoming flights since I Cancelled Flighted my last one. Is this true?",jetblue,"elias_rubin",0,,"New York. NY" " I believe you have to follow me so I can send you a message",jetblue,brittanylevine,0,,"Los Angeles. Calif." " I called jet blue to get an explanation. and make sure it would not happen in the future. I was told to write the fraud dept.",jetblue,alanbestnyc,0,, " I can probably find some of them. Are the ticket s on there?",jetblue,beantoon,0,,"Plymouth. MA" " I can't call right now. My baby just fell asleep.",jetblue,BernardLeCroix,0,,"Providence. RI" " I can't do that flight. I need a Late Flightr one! I need you to change my flight. You guys changed it and now I can't do that time!",jetblue,kbosspotter,0,,"Logan International Airport" " I can't find a good photo of it... You got one? goodnight",jetblue,kbosspotter,0,,"Logan International Airport" " I can't pay 30 bucks xD",jetblue,kbosspotter,0,,"Logan International Airport" " I can't say what airline I am on right now. but I sincerely miss you. bestairline",jetblue,TheTechRabbi,0,,"Los Angeles" " I can't wait to hear back from you regarding the internship opportunity! 😊",jetblue,jmoumou1,0,, " I can't. I don't have acces to a phone rn. My iPhone broke. :/ would rather change it now then Late Flightr.",jetblue,kbosspotter,0,,"Logan International Airport" " I cheated on you. and I'm sorry. I'll never do it again. has given my wife and I the worst start to a honeymoon ever",jetblue,thisnamerocks2,0,,"Canton. MA" " I clear that folder regularly and JetBlue is white listed so it never got to me.",jetblue,BernardLeCroix,0,,"Providence. RI" " I cri",jetblue,xcuteafi,0,,"im 5sos af :)))" " I definitely will. Thanks!",jetblue,matthewhirsch,0,,"Hoboken. NJ" " I did get the email. Thought i wasn't supposed to reply to those😂",jetblue,ToriThatMexican,0,,pnw " I did not report the updated info - don't know how to reach them without a super long wait on hold at your main number.",jetblue,djh11375,0,,"Forest Hills. NY" " I did not! She's a woman who's a lead. she was working at gate c26.",jetblue,comicshans,0,,"sweatertown. new england" " I did see that! Working on picking up a trip or two as we type.",jetblue,MattHaze,0,,"New York-ish + Airport Bars" " I did. They said not as of now. Let's cross fingers it happens before departing",jetblue,paupaucda,0,, " I did... FlyFi worked well and was free aboard this flight",jetblue,PHopNy,0,,"Queens. NY" " I did.... Would be nice to see more services out of instead of having to drive 3-4 hrs to like charlotte or atlanta",jetblue,wclsc59,0,,"johnson city tn" " I digg it!",jetblue,"_JoelFB",0,,"Tempe. Arizona" " I do follow you!",jetblue,MeganAurea,0,,"Buffalo NY/ Pinehurst NC" " I do not want to deal with your customer service agents with no practical knowledge.Provide me with a direct contact.",jetblue,Darshan7Patel,0,, " I do! The best airline wifi ever. Thank you!",jetblue,jillianfitzger1,0,, " I don't believe so. That's not what the team has told us.",jetblue,yogadeals,0,,nyc " I don't have enough hands to count the number of times something like this has delayed my flight with you guys. Very disappointed.",jetblue,pseudomachine,0,,"New York City" " I don't know- no one would tell me where they were coming from - I would guess so as that's where we had all the changes to flights",jetblue,Trufflebaby2,0,, " I don't think I'll be testing those waters out on my own dime again.",jetblue,BeautifulLifePD,0,,"Austin. TX" " I don't want JetBlue +TV. I want JetBlue +WIFI :(((",jetblue,"michael_moonn",0,, " I don't want to seem crazy! Have already asked twice!",jetblue,MsBooya,0,, " I flew on a flight about 3 months ago. Me and my girlfriend got away with having sex in a restroom. Is it allowed now?",jetblue,"Drzah_",0,, " I flew to San Francisco from Fort Lauderdale with you last year. had a fantastic time so would like to go back !",jetblue,TranmereStu,0,,"Wirral England" " I fly w/u as much as I can. however your kiosks were broken in SYR and there was 1 woman working the ticket counter.. She had a",jetblue,kaitlynrosati,0,,"CONCRETE JUNGLE" " I get Sunday due to weather and ok Monday they're busy but this is crazy",jetblue,Trufflebaby2,0,, " I guess I have to redo the Flight Booking Problems. Ugh!",jetblue,BernardLeCroix,0,,"Providence. RI" " I guess you weren't able to do anything to improve the time.. and now it looks even Late Flightr.. going to be a zombie tomorrow",jetblue,DatingRev,0,,"Los Angeles. CA" " I had 2 fight 2 get a credit for the value of my bag but I got it. skytrax jetblue corpgreed nevertakeno http://t.co/6MBVJFlpBM",jetblue,edgarsantana,0,,"ÜT: 40.96513.-73.872957" " I had a SJC to JFK departing 10:55pm tonight. I have to now change my whole schedule. Can we get a sort of refund for this?",jetblue,paupaucda,0,, " I had to call back five times to get someone on the phone who knew what they were doing. By that time my getaway went up by $200.",jetblue,"_carolion",0,, " I have a disabled seat in row 6 do I get to board earlier?",jetblue,rambinasaurus,0,, " I have a internal bleed in my foot. and I am flying next Tuesday. what should I. Do :( these. Leeds come randomly. I",jetblue,kbosspotter,0,,"Logan International Airport" " I have a little more time then that..lol. Well actually a lot more. 36 days more. But I'm just excited!!",jetblue,laurenmichele26,0,, " I have a reservation for tomorrow morning but trying to get back 2 night bc other flight was going to jfk. Can I get on list at CTG",jetblue,BASRMNN,0,, " I have an email that says I have to sign on to the travel bank? How do I that?",jetblue,BernardLeCroix,0,,"Providence. RI" " I have been hanging here for almost an hour",jetblue,lopezlaymari,3,,"Miami | Puerto Rico" " I have been on phone with rep for over 30 min and was transferred after asking not to be. She was the worse rep I ever had",jetblue,yippersNY,0,, " I have many allergies and want to know if I can bring an 8oz. bottle of Benadryl on the flight along with my 2 epipens?",jetblue,RachelLCoppola,0,,"LA & Boston" " I have more flights that I'd love to redeem for some points but they're a little over a year old. Is there a historical limit?",jetblue,HowDoesItSound,0,,"Brooklyn. NY" " I have someone driving me. it's best to get a wheelchair once I get inside?",jetblue,rambinasaurus,0,, " I have the emails that they are on their way",jetblue,Trufflebaby2,0,, " I have to say that JetBlue has officially lost a customer. What a waste of all the points I have too! I am yet to be in a flight..",jetblue,AIMPortW,0,, " I hear that the new thing in your planes are the Fly-Fi. How I can check if the flight that Im going to take have it?",jetblue,Karimilrodz,0,,"Puerto Rico" " I hear you and safety is 1! I think we can get to JFK though now so let's help the pilots. passengers & crew get there safely!",jetblue,sylvie75015,0,,"Larchmont. New York" " I hope so because I fly very often and would hate to change airlines.",jetblue,Oneladyyouadore,0,,Georgia " I hope so. The plane does appear to be leaving a nearby terminal for our gate.",jetblue,redsox223,0,, " I hope so. Wanted an early flight to avoid the airport chaos but it's too Late Flight for that!",jetblue,VRogers218,0,,"Quincy. Ma by way of The #413" " I hope your customer service reps are as reliable/friendly as they usually are. so far you are not living up to your + rep/exper.",jetblue,"Crimson_Zombie",0,,Chicago " I hope your system wasn't hacked cause someone else's passport info was on my reservation & I couldn't get my boarding pass",jetblue,BFontanilla,0,,"Orange County. USA" " I just DM'd you!",jetblue,"elias_rubin",0,,"New York. NY" " I just booked a flight with you guys. I'm reconsidering that decision now after reading this tweet.",jetblue,AdamNMayer,1,,"San Francisco" " I just submitted feedback for you . Not a good way 2 handle baggage or customers: http://t.co/F6COpX1Fvj",jetblue,edgarsantana,0,,"ÜT: 40.96513.-73.872957" " I just wanted to say flight attendant fitz was the best tonight on flight 1326 bwi/Bos. Great guy and made the flight fantastic!",jetblue,Krocheima,0,,"Bahhhston." " I knew the 3-4 hours sounded odd: missed a flight we hit JFK an hour early for and your gate attendant told us 3-4 :(",jetblue,mariobonifacio,0,,"New York" " I knew there was a reason u were my favorite airline. Just read you answer on twitter in globe this morning. Great job",jetblue,"burke_dori",0,, " I know there's no actual 'mile high' club. but surely there's something I can join :-)",jetblue,lizStonewriter,0,, " I know where you guys jet! LOL. but if you love me so much. help a brother out :) Hot weather. great nightlife. 2-3 hour flight",jetblue,vincenzolandino,0,,"NYC | CT" " I know you guys are super busy but is flight 1222 an a320 or e190?",jetblue,JustinRosentha,0,,"New York" " I know. but I wanted to pass it along. Not good for the ""T5 experience"" esp for someone who flies 2-3 times a month.",jetblue,jbs2886,0,,"New Orleans. LA" " I left my apt 10hrs ago to go from Boston to SJC and I'm still NYC. Please bring back the nonstop flight. jetblueBlues",jetblue,justchristina,0,,"Boston. MA" " I like "" Follow """,jetblue,kbosspotter,0,,"Logan International Airport" " I like Marie Harf go to Iraiq find ISIS and spread good. and offer resume service to ISIS in order to find jobs ",jetblue,navyseal6,0,,"New York" " I lost a day at the airport and off my trip. I should be compensated for the inconvenience!!!!!",jetblue,Cav3rnicula,0,,"Bay Area. CA." " I love JetBlue ! FlyFi when will we be able to charge our devices on domestic A320 flights?! Thanks! http://t.co/obqIro1bUJ",jetblue,MarcPBerger,0,,"Florham Park. NJ" " I love flying with u. but I have a question. why is one of ur planes called ny jets",jetblue,kimmeabreak24,0,,"south gate. california" " I love you",jetblue,AnthonysEdits,0,,"✖️ || 4/5 || ✖️" " I love your flights! But theres always some delay unfortunately",jetblue,AmazingLaisha,0,,"✈️FL/NJ/NYC" " I may need to. I had a 40 minute layover and now have a 15 min delay on my first flight.",jetblue,MeganAurea,0,,"Buffalo NY/ Pinehurst NC" " I may not make my connection and need to find out my options. yet no one is here.",jetblue,MeganAurea,0,,"Buffalo NY/ Pinehurst NC" " I now learned that customer service at SXM works for the airport. not JetBlue. They need a supervisor to do anything.",jetblue,rosenrj,0,, " I only fly Jet Blue",jetblue,PumaSF,0,,"San Francisco" " I put it my ""to"" and ""from"" airports. click update and it tells me to put in my ""to"" and ""from"" airports.",jetblue,"Bill_Faulk",0,,"#ManorvilleInExile" " I sent you an email",jetblue,"j_beatz247",0,,"new orleans" " I shouldn't be made to feel like a criminal because I want to sit near my 5 year old on a flight. jetblue http://t.co/qgtCao1J2U",jetblue,ThatJasonEaton,0,, " I spent an hour on the phone with customer service only to find out that they can't help. Need help with family pooling asap.",jetblue,marcmansfield,0,, " I spent over an hour of my morning on hold w/ your customer support. I want my confirmed flight to be taken care of",jetblue,ZKatcher,0,,"Washington. DC" " I sure hope you guys get me to DC to speak tomorrow! & & : I'm winning here with ",jetblue,CMichaelGibson,1,,"Harvard Professor & MD" " I think I have it selected already ☺️",jetblue,rambinasaurus,0,, " I think it's safe to say that after 25 years of loyal JetBlue flying we are officially DONE. Byebyejetblue",jetblue,ThatJasonEaton,0,, " I thought being a mosaic member had 'perks' the best part is instead of checking the extra 5lbs I'm carrying it on 😒",jetblue,leighericam,0,,"NYC | NOLA" " I thought the same thing after I sent it",jetblue,ToriThatMexican,0,,pnw " I travel for business twice a week and after the fiasco. I'll be flying blue more often. Thanks.",americanair,betorides,0,, " I tried a burger which was good but expensive! Were lead to believe that food in the USA is cheap butnot here!",jetblue,barrystanbridge,0,,"Leighton Buzzard" " I tried! Had me running from curb-side to self-check & wasting even more time. Ended up Flight Booking Problems United for $$$. am so upset",jetblue,"Amanda_Healy",0,,"Boston. MA" " I understand but everyone said different things and there was a flight out Late Flightr that night but only one of us got to take it",jetblue,komal102,0,,BOSTON " I understand but wish you would have announced the delay 2 hours earlier vs sitting for 2 hrs at MCO",jetblue,amberfav,0,, " I understand delays. We are all looking at a tv monitor at ur gate and it says current conditions are snow. hence delay.",jetblue,castellarin1126,0,, " I understand why ur doing it. But for someone who just traveled 2+ hours to get here early. Relax b4 flight etc. Adv notice maybe??",jetblue,williampseymour,0,, " I usually do-but I didn't make the Flight Booking Problems this time-that'll teach me! Yea I have that going for me at least haha",jetblue,canolibean,0,,"the burg nj" " I waited 3 hrs for my bags and my flight was only 2 hrs",jetblue,emilybholan,0,,"N Y" " I waited in line all that time to be told by a crewmember that there's no update until 9:30 3HrDelay disappointed",jetblue,TyrellJourdanA,0,,"The Eastside of the Far Side" " I want to add. my flight to Mexico was on Air Canada. Same exact situation. but with none of the problems I've had with Jet Blue.",jetblue,alanbestnyc,0,, " I want to enter the family pooling contest. it says ""by 2/19"" on the website. can I please enter still!",jetblue,royalsherman,0,, " I want to give a warm thanks to your crew at Logan airport for still getting me to the DC area after Cancelled Flightlations this morning!",jetblue,comicshans,0,,"sweatertown. new england" " I want you guys to be the first to fly to Cuba. from NYC.",jetblue,CITYCIGARLIFE,0,, " I want you to pay for my parking fee at Orlando airport because your app told me my moms flight landed at 9:19 and it lied",jetblue,JustRhinoceros,0,,"Saint Leo" " I was believing you for a minute. but we just got delayed for a 3rd time!",jetblue,JunkyardFiegs,0,, " I was not allowed to drop my bag off for my flight that I was running 10min Late Flight for. Turns out it left over an hour Late Flight.",jetblue,duendecillita,0,,NYC " I was returning from SOBEWFF so I had limited carry on space in my tummy. Next flight I'll try that snack!",jetblue,eatgregeat,0,, " I was so excited when I saw that you fly there! ionlyflyblue",jetblue,Kamari102,0,,"Long Island. NY" " I will try that. Thanks! If all else fails I will just do the old fashioned method tomorrow morning.",jetblue,gmggonzalez,0,, " I will when I land.",jetblue,TheBigEasy5889,0,, " I will! Thank you!",jetblue,BellaBriscoe,0,, " I will. I love flying with you all. Great service.",jetblue,shawnaldridge,0,,"Portland. OR" " I will. Thank you!",jetblue,"KaylaRose__",0,, " I wish you all the best of luck :-) I'm enjoying the luxurious free!! amount of leg space rn. Thanks",jetblue,"michael_moonn",0,, " I would drive 2 1/2 hours to jfk to board JetBlue to Vegas instead of closer Hartford airport. Cramming more seats on plane.NO MORE",jetblue,44riggins44,0,,boston " I would fly somewhere hotter then here. Puerto Rico here I come. Lol",jetblue,papo353,0,,"Jersey City" " I would fly to Washington DC to see the actual Constitution and the Declaration of Independence. in honor of a US Navy friend.",jetblue,"jprfilms_jpr",0,,"Boston. Ma." " I would go anywhere JetBlue goes.",jetblue,RogerSaintange,0,, " I would go for 3rd time to Jamaica to volunteer w/ at risk youth flyitforward dc stpatricksfoundation rotary",jetblue,EveryDayCrohns,0,, " I would go to Dallas to see my grand baby that I miss so much. I feel like a piece of my heart is there.",jetblue,sherryvolpic,0,,"Easton. pa" " I would go to Italy to visit my relatives and see the house my dad left when he passed.",jetblue,copp461,0,, " I would go to Las Vegas. It is gorgeous and I go there every year and I fly with you guys Vegas is gorgeous & so much to do there.🌴",jetblue,"ft_tyman",0,,NBMA " I would like the actual email address so I can follow up. thank you.",jetblue,MuttMedia,0,,"Muttontown. NY" " I would like to communicate directly with a ""Customer Experience"" executive. Does Joanna Geraghty have an email address?",jetblue,MuttMedia,0,,"Muttontown. NY" " I would like to receive offers.",jetblue,domitilarodrig1,0,, " I would like to send an email to Lost and Found at JetBlue JFK: I spoke to them this morning but cannot drive their today.",jetblue,contimike,0,,"New York. sort of!" " I would love for you to fly my best friend home to PVD for a weekend. 😊 http://t.co/cH0NmjyMgh",jetblue,somekidnamedjon,0,,"✈️✈️" " I would love to Fort Lauderdale now that would cool.",jetblue,RogerSaintange,0,, " I would prefer a similar picture but full of E190 tails. but great shot!",jetblue,lucianosr83,0,,Brazil " I ❤️ Jetblue but i was on flt 277 from fll to sfo. tke off was over 1 hr Late Flight. div to phx & got in 2 hrs Late Flight. What will be done?",jetblue,"mishy_mish",0,,"Fort Lauderdale. Fl" " I'd fly to an airline who actually gave a crap about its fliers outside of generic apologies. Jet Blue is terrible jetblue",jetblue,GavinRamblesOn,0,,"Denver. CO/NYC" " I'd go back to Haiti to deliver shoes. books&medicine to kids I met in orphanage last year. flyingitforward http://t.co/pGoeUXnsPI",jetblue,staceylking,0,,"boise. idaho" " I'd go to Australia to enjoy the land down under! Always been on my bucket list! FlyingItForward",jetblue,"Bink_V",0,,"Washingon. DC" " I'd go to Portsmouth. NH to take care of my friend's son while she takes her daughter to Boston for surgery. flyingitforward",jetblue,sdcissna,0,,"Washington. DC" " I'd like to spread my grandpa's ashes in Naples. Italy he lived in the 50's while serving his 30+ yrs in the FlyItForward",jetblue,Lulabella83,0,,"Alexandria. Va" " I'll give u a chance but I don't think I'll fall for it backtodelta",jetblue,travelingranger,0,, " I'll pass along the advice. You guys rock!!",jetblue,GenuineJack,0,,Massachusetts " I'll read this over a nice glass of wine right before I dig my heels into my next novel! Maybe travel is just what I need...",jetblue,lizStonewriter,0,, " I'll see you on board again soon!",jetblue,JPopsie,0,,Global " I'll take 3 round trip tickets to the closest warmest place please! negativedegrees buffalo snowwillnevermelt",jetblue,MomEsq10,0,,"Buffalo. New York" " I'm MakingLoveOutofNothingAtAll on my brandloveaffair to LAX https://t.co/kdHRUF54sW",jetblue,SMHillman,0,,"New York. NY" " I'm a trying ! But I'm tired and getting grumpy !",jetblue,barrystanbridge,0,,"Leighton Buzzard" " I'm all set. About to fly. Not bad for a first date with a giant metal bird machine. She even brought snacks.",jetblue,NickTypesWords,1,,"Inquiries: CAA • Miller PR" " I'm also a mosaic customer and fly jet blue ALOT....",jetblue,calvinsavanna,0,,"Naples. FL. Boston. MA" " I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate",jetblue,DestineMedia,0,,"BB PIN:28AF78F4" " I'm disappointed my flight was Cancelled Flighted. mostly because I was excited to listen to the song ""I'm Blue"" while flying on JetBlue.",jetblue,dannygilbs,0,,"New York. NY" " I'm flying your airline just out of LGA 😷",jetblue,KatieKane84,0,,brooklyn " I'm going to write a post on about the experience. Your customer service has tanked. JetBlue",jetblue,aaronkinnari,0,,Gotham " I'm looking every day just watching for a deal. I have specific dates so fare finder doesn't help me",jetblue,Cindy3015,0,,"Rochester . N.Y" " I'm not sure if you can do anything to help me with that. but if you can that'd be great.",jetblue,"_carolion",0,, " I'm on flight and no booze being served 30 min in... What gives? lostrevenue angryandsober bachelorpartymishap",jetblue,Schnitz85,0,,"New York. NY" " I'm on flt 700 lax to FLL both ppl are sleeping so Id rather not disturb in flight. Tried to dl movie no go http://t.co/Nh2i9ZlzMk",jetblue,TumbaSherman,0,,"Ft. Lauderdale" " I'm over that honestly just would like to get going on the journey.",jetblue,yogadeals,0,,nyc " I'm sick of y'all.",jetblue,RissaMaeLynn,0,,"oh so magical." " I'm sitting on the plane. Too many predictable mechanical problems. Still onboard. This is getting bad...",jetblue,"tommy_cantwell",0,, " I'm so ready to see N598JB n N775JB on my Island but on a weekend to capture it",jetblue,PilotFresh,0,,Dubai " I'm trying to add my 2012 flights to my Badges account but i don't see an option. Help plz?",jetblue,carloscrazyself,0,,"Atlantic City" " I've been in pricing for 8 years to know that 70 bucks a seat is criminal. 20-30 I understand. pricing flying jetblue pricewise",jetblue,"venkatesh_cr",0,,"Austin Texas" " I've had no shampoo. no winter coat no deodorant no flatiron and the rest if my stuff since sat",jetblue,Trufflebaby2,0,, " I've heard your new in flight tap to pay readers accept ONLY Apple Pay. I thought that was impossible & certainly not EMV compliant",jetblue,coolman13355,0,,Texas " I've spent three hours talking to all different people. most of which couldn't help. I probably won't be using JetBlue again.",jetblue,"_carolion",0,, " I've spoken 2/emailed JB team and explained situation. Didnt seem to matter to anyone other than me. I guess I just expected more.",jetblue,SibleyStepsOut,0,,"Washington DC Metro" " I've used you guys for 10 years but after this experience I will NEVER EVER use you again.",jetblue,LisaTweetsa,0,,"New York. NY" " If it was simply a minor mechanical. why would they say that?",jetblue,Tostie,0,,"Waltham. MA" " If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats.",jetblue,"GinaMarie_F",0,,"Brooklyn =)" " If that was the case. why did your alert arrive so Late Flight? Four-hour delay? Don't buy it.",jetblue,BillChurchMedia,0,,"Sarasota. FL" " If there's a schedule change on my tix. can you change the the destination airport to a sister airport (like EWR and JFK)?",jetblue,nngoc92,0,,2861 " If this is customer service. then please call me.",jetblue,jsgerson,0,, " If you ""follow"" me. I will be able to DM you. Thanks.",jetblue,Margo221,0,, " If you have well-priced flights to Oahu - we could be best friends. ",jetblue,CBarrows,0,,"Wayne. NJ" " If you'd love to see more girls be inspired about becoming pilots. RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh",jetblue,woawABQ,0,,"Albuquerque. NM" " If your confirming to me that the rate won't go down again looks like I can't fly JetBlue this time around. can't afford that price",jetblue,dcooode,0,, " Im just saying change can be amazing. like Miami. 😉",jetblue,ModernDayGatsby,0,,"Long Island" " Inconvenience is an understatement. More like torture. Clearly going down the wrong path. JetBlue.",jetblue,NYYash,0,,"New York City. NY" " Indeed. I don't know what's going on in Pittsburgh that weekend. but. it's drawing a crowd via JetBlue!",jetblue,bostongarden,0,,"Boston. Austin. Kansas City" " Indeed. It was not 😉.",jetblue,jennijelsing,0,,"Portland. OR" " Is it June yet? 😊",jetblue,donnatoo61,0,,"North Shore Massachusetts" " Is that a guarantee? We'll see about that tomorrow morning when I have to fight for a seat.",jetblue,"GinaMarie_F",0,,"Brooklyn =)" " Is there an issue with your website and logging on? (App too?) I know I am entering info correctly but cannot sign in! :(",jetblue,BethRunsDisney,0,,NYC " Is there something going on with your alerts? Flight's been delayed several times for my parents and i'm not receiving any alerts.",jetblue,LyndsaySignor,0,,"New York City" " Is today's JetBlue Flight 918 (NYC->:BOS) delayed? My app says on time and the website says it's not...",jetblue,JessonaJourney,0,,"New York" " Issue is JFK. Pilot explained once JFK reopens we can get scheduled back there. but why can't we divert to LGA? Closer than ACY!",jetblue,sylvie75015,0,,"Larchmont. New York" " It drops 75 when i take off the other two people. and vice versa. back and forth.",jetblue,ArdensMommy,0,,MA " It is physically impossible to make it to the airport. and our flight is scheduled to leave in less than 3 hours.",jetblue,MichaelBorakove,0,, " It was fabulous! Very pleased.",jetblue,OneikaTraveller,0,,"Hong Kong. SAR" " It's absolute madness in the west. but tell me who you like between and ",jetblue,JunkyardFiegs,0,, " It's for me. I spoke with a rep on the phone who suggested I ""Voice a concern"" via ""Email us"" on your site. I did a few moments ago",jetblue,RuizRichard,0,,"Miramar. Florida" " It's not ideal. but it's okay. Better Late Flight than never! :)",jetblue,chelseylamwatt,0,,"New York. NY | Orlando. FL" " It's not so much the delays as the fact that the flight is still coming up as on time on your app. Just give us an honest estimate",jetblue,TheGeoffHunt,0,,"Washington D.C." " Its poor Flight management. There is no reason why a scheduled 8:00 pm flight to takr off At 11:00pm .",jetblue,TheBigEasy5889,0,, " Ive called you 3 x & waited on hold 10 min each time to be disconnected each time. Enraging! I need to speak to someone! help",jetblue,ThePRCloset,0,,"New York City" " I’m getting an “it depends” vibe. Fair enough!",jetblue,0xjared,0,,"BOS via ROC" " I’m going to miss a hugely important meeting because of your constant delays itscostingmeincome",jetblue,techcatalyst,0,,"New York. USA" " JFK NYC staff is amazing. The lax JetBlue... Sending an email with details but it was a disappointing experience ",jetblue,empiricalco,0,,"22nd Century" " JFK T5 north check in. 3 bag drop ladies. 1 has been checking in someone for the entire time: another doing check ins too.",jetblue,jbs2886,0,,"New Orleans. LA" " Jan 5? That's not summer http://t.co/TpzhjX7Hbt",jetblue,"JNH_61",0,,"SJ-BOS-SJ" " Jua at JFK 'Just Ask' desk was incredibly helpful! Thanks!",jetblue,carleycalla,1,,"Boston. Massachusetts" " Just a thought!",jetblue,CFMcG,0,,Manhattan " Just got the time to reply and share my thoughts in greater detail via web form.",jetblue,heyheyman,0,,"Boston. MA" " Just left LaGuardia now... Sunshine in a little over 2 hours",jetblue,antbronxnyc,0,, " Just looking to arrange for a nice flight from SEA to LA-ish and comparing the cost to something more direct from YVR.",jetblue,lyteforce,0,,"Richmond BC" " Just sent it",jetblue,HAbbott4,0,,NY " Just signed up for TrueBlue and booked a flight but keep getting an error when I try to link it to my TB account. What's the deal?",jetblue,rfeeney11,0,, " Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!!",jetblue,Cau3cau3,0,, " Landed at MCO before 9am and still don't have my bag. You were supposed to give it to Disney's Magical Express this AM.I am livid!",jetblue,HAbbott4,0,,NY " Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! jetbluerocks",jetblue,sandyy889,0,, " Late Flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work. flt348",jetblue,jcran72,0,,"Long Beach" " Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! ",jetblue,"OBF_Walt",0,, " Left my coat on flight 453 this morning in overhead bin. Reported seat 12A. but I was 11A. Thx. Ticket 2792125083854",jetblue,djh11375,0,,"Forest Hills. NY" " Lekvhg want to see what the cost would be to change to the 430 flight",jetblue,MerrickRealtor,0,,Merrick " Let's just say IDontWannaLiveWithoutYourLove https://t.co/i9KCgaxxFa ItWasMintToBe BestInClassSocial ThankYou Travel Business",jetblue,SMHillman,0,,"New York. NY" " Longing to look into the blue eyes. firstlove",jetblue,"gabs_tweets",0,, " Looking cool",jetblue,M7SONIC,0,,"Queens New York City" " Love you guys sooooooo much. Ridiculously appreciated! A+ service!",jetblue,greggweiss,0,,"Hastings on Hudson. NY" " Love you guys😍😍😍 http://t.co/3X9NRUOvtS",jetblue,StephanieHC85,0,,"Mexico-Colombia" " Love you. bae. JetBae",jetblue,saltrejo,0,,"Salt Lake City. Utah" " Love your airline...hate your website. Just tried to book 2 tickets (1 w miles. 1 w/out). Absolute joke. Needs a lot of work!",jetblue,ejhart6,0,,"Fullerton. CA" " Mark T. in Austin was great handling my bag issue. thanks",jetblue,EricStrzepek,0,,"Cape Cod Ma" " Marks 15th Year With 'Bluemanity' Plane Design - http://t.co/E5NaxBUe4s http://t.co/KlxivnbCYh",jetblue,JetBlueNews,0,,USA " Maybe I'll just go to Cleveland instead.",jetblue,SnappyKyle,0,,"10 ring" " Maybe stop telling people the wrong info on your customer service calls.",jetblue,LisaTweetsa,0,,"New York. NY" " My FlyingItForward affects just one small family of four. but it would make a huge difference in their life.",jetblue,sdcissna,0,,"Washington. DC" " My Flight 1318 is delayed and I am connecting from Boston. Is it possible to switch me to Flight 118 so I can make my connection?",jetblue,MikeH1123,0,,"Brooklyn. NY" " My bag is missing from 1099 landed over 6 hours ago. Help!",jetblue,HAbbott4,0,,NY " My card company and I explained the issue over the phone when I was in Mexico. I purchased a new ticket over the phone.",jetblue,alanbestnyc,0,, " My mother had overheard a personnel ask the attendant if ""the passengers really knew what was going on"" and the attendant said no.",jetblue,Tostie,0,,"Waltham. MA" " My wife was with our dog. They wouldn't even let her out off the plane. My daughter was at Newburgh lives close by. So wrong",jetblue,arthurhasher,0,,"Long Island - Arizona" " NOT A HAPPY CUSTOMER. We've waited patiently. not to mention $150 and six months of marathon training. we need 2 be there tmrw.",jetblue,thisismysound,0,,DC " Need to get my 3-yr-old to Nassau (from SEA) to meet her great-granny she was named after - who just turned 103. FlyingitForward",jetblue,kevingrout,0,,"Victoria. BC. Canada" " Need your help. I'm moving to DC & I want to book a one way fare on your website. It won't seem to let me. Am I missing something?",jetblue,lalunkee,0,,"All over ..." " No changes made. My son's pass printed on same conf . Just mine not print after I expressed disapptment w/ JetBlue",jetblue,bizymom815,0,, " No not yet. I will notify them. I'm new at this! 😊",jetblue,HAbbott4,0,,NY " No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way.",jetblue,TravellerLukose,0,, " No worries. Time flew in the terminal and now we're taking off. Thanks again!",jetblue,mariobonifacio,0,,"New York" " No. he didn't have more info. I was more infuriated by the way previous rep treated me. how she can possibly work as a JetBlue rep?",jetblue,yippersNY,0,, " No. it didn't all work out. I called Jet Blue from Mexico to address the fraud alert with Capital One on the line. Rebooked.",jetblue,alanbestnyc,0,, " No. it is one I'm trying to make. but it is probably too Late Flight. I did not see an email that I could call. Pittsburgh International.",jetblue,"KaylaRose__",0,, " No. it's weird!! I picked other cities just to test. those worked...not the one I want. Works on phone though. so I'll use that.",jetblue,bostongarden,0,,"Boston. Austin. Kansas City" " No. the flight wasn't until 9:51pm. but it's already been delayed.",jetblue,pseudomachine,0,,"New York City" " Noooo!! Why is our previously direct flight from FLL>:SFO diverted to LAS? Now arriving almost 2 hrs Late Flightr. 👎",jetblue,NicoleMarieNoel,0,,"Bad Wolf Bay" " Not for the dates or destination I'm headed 😔",jetblue,"theREAL_Tiffany",0,,"Somewhere eating swine..." " Not helping since there's a bunch of us trying to get off at the same time.",jetblue,krystlemark,0,, " Not really. I have a flight to catch at 1 pm in Vegas. I'm praying I don't miss the flight!",jetblue,krystlemark,0,, " Not trying to make you look bad. on your website it says: ""Due to weather in the Charleston. NC"" Its actually in SC. not NC",jetblue,junglejimboston,0,,"Somerville. MA" " Now ur asking for the heavy guns! You know IWouldDoAnythingForLove https://t.co/Yx1DQJn8nL BrandMance LoveSongFriday",jetblue,SMHillman,0,,"New York. NY" " OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!",jetblue,MaybeTonight,0,,"Bay Shore NY" " OK cool. I need to listen to some Dre and Snoop en route to LA. That would have been a shame.",jetblue,gloeb90,0,,NY " OK. thank you.",jetblue,courtneyx54,0,,Massachusetts " OOH! Good one! Speaking of MiAmore - Just know that IAdore https://t.co/fWZClBvuG4 Loving LoveSongFriday",jetblue,SMHillman,0,,"New York. NY" " Of course U know I would like 2 lay you down in a BedofRoses as long as they're mint colored! https://t.co/3QYEzHjGsb brandmance",jetblue,SMHillman,0,,"New York. NY" " Offering Special Fares to http://t.co/MBcEhCSZX3 http://t.co/2Zm4jkAlZl",jetblue,sflcn,1,,"South Florida" " Oh I will. Disney bound. workhard playsoon",jetblue,dentistmel,0,,"East Greenwich.RI" " Oh no! I thought it did. :(",jetblue,heyheyman,0,,"Boston. MA" " Oh that totally looks on par with 's Admirals Club: any way you can slide us a couple passes? :)",americanair,mariobonifacio,0,,"New York" " Ok and in Dominican Republic what numbers?",jetblue,Sujecuevas19,0,, " Ok great thanks! I had a great flight. FYI. I'm excited to fly again. I just was frustrated I was not able to check in.",jetblue,thegayngler,0,,"NY. NY" " Ok. Thanks for your help.",jetblue,dhp214,0,,"New York" " Only middle seats. SFO ->: BOS. Not fun. She keeps getting $10 credits. Would much rather have a working TV.",jetblue,JCameronUSA,0,, " Only wish your ground operation was as expedient as your Twitter response team! Delay just got extended!",jetblue,mcontrerasnyc,0,, " Or...",jetblue,JsLife23,0,, " Our non-profit ARC would love tickets as we rely on airlines for extractions in saving abducted children and returning them Home!",jetblue,redbaronfilms,0,,"hermosa beach california" " PDX to JFK was suuuuper HOT.",jetblue,iBEtwelve34,0,, " PR-friendly tweets don't help drive accountability. Hope Mr. Hayes takes note.",jetblue,mcontrerasnyc,0,, " People kept saying it was due to weather but there were flights going directly to boston even after our flight.",jetblue,komal102,0,,BOSTON " Perhaps you need to start recruiting :)",jetblue,ChrisDonahoe,0,,"Washington. D.C." " Phew!! Did it!! (Pant. Wheeze) http://t.co/ZPZ78POeON",jetblue,Markjeffries1,0,,"40.741909.-73.997189" " Pittsburgh",jetblue,"Tom_Constantin",0,,"3Ø4" " Please come to Indianapolis!",jetblue,NapToniusMonk,0,, " Pooling and gifting are completely different. I shouldn't have to be charged $375 to send points. Its disgusting.",jetblue,"mattjay_son",0,,"Los Angeles. CA" " Port-Au-Prince. Haiti for continued food distribution. medical supplies. & orphan care! flyingitforward http://t.co/fn2QXybT9K",jetblue,staceylking,1,,"boise. idaho" " Promo Watch Phone $33 at Amazon check http://t.co/leNaOwFyvU",jetblue,NatalieMarry,0,, " Rats. that's a bummer!",jetblue,"S_RSnyder",0,, " Re: Flight 8088 SXM>:JFK what time does bus leave hotel on Feb 22? Mass confusion here.",jetblue,"1_7_8_0",0,, " Really!? That's good to hear! Thanks for the update We may make that business meeting after all.",jetblue,TyrellJourdanA,0,,"The Eastside of the Far Side" " Received an invitation to participate in e-rewards. Is this legit from JetBlue? Just double checking bc the site looked different.",jetblue,MoniqueRose18,0,,Boston " Ricoh Smith at BOS provided oust and service",jetblue,zakkohane,0,, " SHUT THE DOOR ON YOUR WAY OUT. 🙅",jetblue,sassylangosta,0,,"Fl...oating off into space" " Safety might be your priority but organization clearly is not.",jetblue,davisesq212,0,,"New York City" " Same exact flight too. Love JetBlue. Really want to fly with ya'll. But that's a little pricey for basic (not Mint). BOS to SFO.",jetblue,dcooode,0,, " Says Lufthansa Incentive Offer To Have No Impact On Share Count - Nasdaq http://t.co/VU7XSWJKiY",jetblue,JetBlueNews,0,,USA " Seems a few of my friends speak highly as well. Now we just need to find a decent priced way to go from YVR to SEA and overnight.",jetblue,lyteforce,0,,"Richmond BC" " Seems very likely.",jetblue,thegayngler,0,,"NY. NY" " Sent an email more than 24 hours ago asking a few questions. still no response. Need answers before (hopefully) Flight Booking Problems flight...",jetblue,dcooode,0,, " Sent my suggestion and comments via the link provided..",jetblue,slevine17,0,, " Sent.",jetblue,thewhitneyyoung,0,,"NY. LA" " Seriously. what is your solution? Who exactly will help my 5 year old if there's a problem with the plane? http://t.co/vPDRPLXj5a",jetblue,ThatJasonEaton,0,, " She claimed that she did. but I was not happy with the way I was treated.",jetblue,michaelhakimkan,0,, " Shocked by misbehavior and cheap comments from jet airways staff to passenger at Delhi Airport Friday boarding to Dubai. Disgusting",jetblue,rudinov,0,,UAE " So anything found while cleaning the plane in DC would be at the baggage office. even something small?",jetblue,slidingsideways,0,,"Boston. MA" " So what about the plane stuck in Newburgh won't start. It that weather reLate Flightd as well. These passengers on plane for 10 hrs.",jetblue,arthurhasher,0,,"Long Island - Arizona" " Social Media Takes Flight with Fly LikeAGirl - What brand lesson can we learn? SMM Brand https://t.co/nTGl2WnQVM",jetblue,BrianWalkerCHI,0,,"Chicago. an Airplane or Train" " Something to think about when you are dealing with PEOPLE!!!!! Just wrong. No excuses. Figure it out & expect the unexpected",jetblue,arthurhasher,0,,"Long Island - Arizona" " Spent most of the winter in NNY with Mom. JetBlue will take me home to FL via BOS on Mon. Miss hubby. kitties. warm countingdown",jetblue,RascoePattie,0,, " Start including PTO in your getaway packages and I'm all in",jetblue,ChrisDonahoe,0,,"Washington. D.C." " Statement on Lufthansa Incentive Offer - Digital Journal http://t.co/GqP69g9ZGW",jetblue,JetBlueNews,0,,USA " Statement on Lufthansa Incentive Offer - Stockhouse http://t.co/obF9jbPc6A",jetblue,JetBlueNews,0,,USA " Still love you guys. But get me to Vegas already! ☀️🌴✈️🍸🎲",jetblue,soflalegaljobs,0,,"Miami. FL" " Still no response from CEO. I guess he is at the Oscars. I bet his flight was on time. JUSTWRONG",jetblue,arthurhasher,0,,"Long Island - Arizona" " Stop trying to make fleek happen! PointsMe",jetblue,Arevans87,0,, " Submitted. hoping for quick decision. tied to another donation we just received:",jetblue,johnfmartin67,0,, " Success! Good work JetBlue team",jetblue,stetsoninc,0,,"New York. NY" " Sure did go south after breakfast though! Delayed three hours. :( :( :(",jetblue,ohsoordinary,0,,"New York City" " Sure! Email screenshot below. Link: https://t.co/soiQrN19aj http://t.co/IbVvTzLS4E",jetblue,MoniqueRose18,0,,Boston " TA off site at thelodge. Should be a fun day. ",jetblue,margarrati,0,,"Salt Lake City. Utah" " THANK YOU! I am your new big fan :)",jetblue,lisandramaioli,0,,"Los Angeles. California" " THANKS!! Her 80th bday is Saturday. We're having an aviation themed surprise party for her.",jetblue,kzone7,0,,"Long Island. NY" " Tell me at what point will u realize u can't fly into DCA tonight- u Cancelled Flightled the 1pm when will u Cancelled Flight the 5:26",jetblue,"Marc_keting",0,,"Washington. DC" " Tell me more 😳...",jetblue,JsLife23,0,, " Thank you ! What about Paris ? Could we arrange something from there ?",jetblue,"theycallme_HH",0,,"Orleans/Tarpon Springs/London" " Thank you Alicia! ExceptionalService",jetblue,Margo221,1,, " Thank you for credits. However: I submitted complaints about the property on vacation package. Hope you listen!",jetblue,JME23,0,,"Citizen of the world dahhhling" " Thank you for opening the conversation. I hope you can make it right.",jetblue,Gailliag,0,, " Thank you for the JetBlue Credit. Nice save :-)",jetblue,GraceLavigne,0,, " Thank you for the free flyfi!! Makes an already great airline even better! jetblue Boston westpalmbeach flybetter",jetblue,theprncssleia,0,,"A Galaxy Far Far Away" " Thank you for the quick response! I am trying to request abassinet for my son. it would be great if you can help me with my request",jetblue,Balhajji,0,,USA " Thank you for the reply. Would've appreciated communication before checking in about the delay. JetBlue used to be my go-to",jetblue,kfunk18,0,, " Thank you for the service credit. And to for positive thoughts.",jetblue,"aidan_larson",1,,"austin. texas" " Thank you for your excellent customer service - resolved issue quickly.",jetblue,"NYC_JaneDoe",0,,"Long Island. NY" " Thank you guys! Brilliant customer service",jetblue,BorjaAngoitia1,0,, " Thank you so much! I wasn't sure since in know the limit is 4 ozs. Excited to fly with JetBlue!",jetblue,RachelLCoppola,0,,"LA & Boston" " Thank you that it is not just a livery: it is a culture that 16.000+ crewmembers embody daily thanksDave http://t.co/iNNP0Kkyby",jetblue,DrewRHacker,1,, " Thank you very much!",jetblue,lalunkee,0,,"All over ..." " Thank you!",jetblue,amyfame,0,,"New York" " Thank you.",jetblue,pseudomachine,0,,"New York City" " Thank you. Fingers crossed.",jetblue,WyattTweets,0,,"New York" " Thank you. I really would have preferred Jet Blue. You guys have the best seats in the business.",jetblue,SnappyKyle,0,,"10 ring" " Thank you. but that isn't really responding to my request. is it? You are sending me into a generic environment on your site.",jetblue,MuttMedia,0,,"Muttontown. NY" " Thanks JB. Actually. As a birder I love them too. They just need to be outside. It shouldn't be too hard to trap and move them.",jetblue,globalwriter1,0,,"40.41.-73.19" " Thanks for having us hang out at Tampa Airport forever today!!! It's really been an awesome experience",jetblue,reidcappel,0,,"New Vernon. NJ" " Thanks for offering this service. guys! http://t.co/xDjzkC34GB",jetblue,ASSauLTxMasTER,0,,Orlando " Thanks for taking me back home today despite Pandora's best efforts to Cancelled Flight the flight. jetblue backhome noplacelikehome",jetblue,willliu11,0,, " Thanks for the $100 credit because of the 4hr delay. I can tell customer service means a lot to YOU Thankful",jetblue,TyrellJourdanA,0,,"The Eastside of the Far Side" " Thanks for the FB. message telling me I will have to wait between 1-3 days. I'm waiting.",jetblue,Gailliag,0,, " Thanks for the THIRD gate change http://t.co/UfBdr5AxeO",jetblue,davisesq212,0,,"New York City" " Thanks for the complimentary upgrade to first. You are the best!",jetblue,KimSinanovic,0,, " Thanks for the instant reply. and for still doing first bag free (so important)!",jetblue,TomServosBlendr,0,,"By mile 3 of the NYC Marathon" " Thanks for the personalized customer service! cannedtweet autoresponse",jetblue,Luessen,0,,"New York. NY" " Thanks for the quick reply! Just wanted to make sure it wasn't just my account :)",jetblue,leezbtv,0,,Seattle " Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service.",jetblue,HowDoesItSound,0,,"Brooklyn. NY" " Thanks so much for talking to me! The article about Twitter chats came out great! http://t.co/rKorHvR9z1 contentmarketing",jetblue,DoubleBox,0,,"Austin. TX" " Thanks!",jetblue,PilardelMaria,0,,"#theBronx" " Thanks! I made it 😃",jetblue,"Penguins_66",0,, " Thanks! Her flight leaves at 2 but she's arriving to the airport early. Wedding is in VT in Sept. Grateful you fly to BTV!! :)",jetblue,twinkletaters,0,,"Savannah. GA" " Thanks! I just sent a few DMs.",jetblue,kzone7,0,,"Long Island. NY" " Thanks! See you soon!",jetblue,logantracey,0,,"new york city" " Thanks.",jetblue,stim8rinme,0,,"Auburn. ME" " Thanks. I'm finding lower fares already on other carriers with direct flights. July 8 - 13.",jetblue,MikeSmithMedia,0,,"New York/New Jersey" " Thanks. So the delay was the result of scheduling issues more than weather reLate Flightd problems?",jetblue,dhp214,0,,"New York" " Thanks. Still booked our trip 3/13-17 LB to SLC to see grand kids. Just very frustrating. Tried app. web. etc. Still love u guys!",jetblue,ejhart6,0,,"Fullerton. CA" " Thanks. Used phone instead of computer and it worked!! Thx again!",jetblue,bostongarden,0,,"Boston. Austin. Kansas City" " Thanks. Which day of the week is the direct? The flights I saw went thru JFK ☀️",jetblue,mkboston13,0,,"shopping. anywhere" " Thanks. it's for next weekend though so my guess is it will only go higher.",jetblue,RozFortuna,0,,Mannahatta " That is not very gracious of to tell me where I can go BUY water or a snack when our flight is delayed over 3 hours.",jetblue,davisesq212,0,,"New York City" " That makes sense. It sucks. though. because now I'll be stuck in the airport for 5+ hours and Late Flight to my meeting.",jetblue,bekiweki,0,,"Provo. UT" " That makes two of us! Lol Blushing",jetblue,MarkGuerra3,0,,"805 CA" " That'd be nice! Hoping to rack up enough miles to take a trip to Seattle and enjoy a perfect latte in the city of coffee.",jetblue,TimothySays,0,,"Burlington. MA" " That's great! Thank you.",jetblue,DonnellyVJ,0,, " That's not weather reLate Flightd. You are just being nice and blaming the weather. Airport just wasn't prepared. Investigation time.",jetblue,arthurhasher,0,,"Long Island - Arizona" " That's not what I heard. Weather was fine this morning. Flight 136 was circling for some time.Someone forgot to clean the runway.",jetblue,arthurhasher,0,,"Long Island - Arizona" " That's pretty nice. Are flight credits automatically given after the flight? I also wish there were a lounge I could sleep in.",jetblue,bekiweki,0,,"Provo. UT" " That's right! :) Game. set. match.",jetblue,heatherdopson,0,,"Jetsetter ✈" " That's why I love JetBlue! truebluemember4life",jetblue,kzone7,0,,"Long Island. NY" " The 13th Annual Martha's Vineyard African American Film Festival August 10-15. 2015 Our attendees deserve a great flight to MV??",jetblue,mvfilmfestival,0,,"New York" " The Magic eight ball has never steered me wrong :)",jetblue,"History_Dork",0,,"right behind you" " The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/ltwhmOL1Dr",jetblue,jamescalderwood,0,,"South Australia" " The chairs could use some TLC. And more power outlets in the area would be a bonus. Headed to !",jetblue,CyntheaH,0,,"Burlington. Vermont" " Then en route to the airport the rebooked ticket was refunded.",jetblue,alanbestnyc,0,, " There's a large family of birds inside T5. Are they fed? Are they there for a purpose?",jetblue,msitver,0,,"New York. New York" " There's just so many choices for y'all south of the border and I know not every airline is equal - lowest price != best value. :)",jetblue,lyteforce,0,,"Richmond BC" " They did not have any & asked if I wanted tea. How do you have tea¬ coffee? I'm a gold on United & coffee I nvr think 2x about",jetblue,BeautifulLifePD,0,,"Austin. TX" " They just came out. Thanks for the follow-up. That's why you're the best!",jetblue,logantracey,0,,"new york city" " They told us 10 minutes almost 40 minutes ago.",jetblue,rabbilaufer,0,, " They weren't on any flight. they just came Late Flight. Your JetBlue employee just informed us!",jetblue,Oneladyyouadore,0,,Georgia " Think about it...boarding to a chill untz untz untz....like this http://t.co/lj2lARivE0...",jetblue,tomdalynh,0,,"Greater Boston Area" " Third flight in a row for my wife with her TV not working...",jetblue,JCameronUSA,0,, " Third straight time that my flight has been delayed flying with you guys. This will be my last trip with you.",jetblue,JunkyardFiegs,0,, " This could be the beginning of a BLUEtiful relationship :) lifeneedsfrosting",jetblue,Cinnabon,1,, " This is absurd. Should a stranger help my kids if there's a problem? jetblue http://t.co/LAiGgef9Kj",jetblue,ThatJasonEaton,0,, " This is how you have me feeling.... http://t.co/esUu0hiAjM",jetblue,JunkyardFiegs,0,, " This is the error message: Paper tickets cannot be serviced on-line.",jetblue,stetsoninc,0,, " Thx for the pointer. but Im good with the big monitor. Any advice on who I should pick to come our of the Western Conf (NBA)?",jetblue,JunkyardFiegs,0,, " Thx for the quick response .... yep I tried- but it can't find the flight when I Input the Confirmation ",jetblue,texdoh,0,,"iPhone: 40.955353.-73.813942" " To DC this summer and help local youth get ready to return to school with math refresher courses. FlyItForward",jetblue,"mr_deals805",0,, " Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27.000 per passenger",jetblue,arthurhasher,0,,"Long Island - Arizona" " Tomorrow wouldn’t have been soon enough! Thank you for the info!",jetblue,zarrylarou,0,,NY " Touchdown JFK! Well done pilots of JetBlue Flight 226! JetBlueRocks",jetblue,sylvie75015,0,,"Larchmont. New York" " Traveling with two kids tomorrow (ages 7 and 4) domestic. do they need birth certificates to check in at airport?",jetblue,airtraffic01,0,,Bushwood " Tried...considerable confusion...no announcement...no sign updates",jetblue,Ginzan77,0,,"Northern Virginia" " Two delays. A little proactive communication goes a long way. howhardcanthatreallybe?",jetblue,dwhitchcock,0,,"Tampa FL & Hendersonville NC" " Tx for the info. Just don't understand why you couldn't accurately estimate departure time earlier. Weather in ny is fine now.",jetblue,jessbutl,0,,"Brooklyn. NY" " U said 15mins to Take Off and now we were told 1hr more delay & possible Cancelled Flightlation. How do U plan to rectify this? Frustrated",jetblue,TyrellJourdanA,1,,"The Eastside of the Far Side" " U say our safety is our highest priority but that doesn't extend 2 our property? This is totally nuts. http://t.co/xZY7pHKFGR",jetblue,edgarsantana,0,,"ÜT: 40.96513.-73.872957" " Understood but I watched as fam heading to FL was expedited when they had 25m to takeoff. I am speaking at conference in SF",jetblue,"Amanda_Healy",0,,"Boston. MA" " Unhappy with 4 hour delayed flight.. Missed dinner",jetblue,KerryDang,0,,"Boston. MA" " Update please on why flight 2601 continues to be further delayed",jetblue,jessbutl,0,,"Brooklyn. NY" " Using JetBlue air miles?",jetblue,scrappiedoodle,0,,"Virginia & Cali" " Using JetBlue miles?",jetblue,scrappiedoodle,0,,"Virginia & Cali" " Usually I have such a great experience with you guys? Very. very unhappy with you right now.",jetblue,"Crimson_Zombie",0,,Chicago " Utah. I think. And thanks!",jetblue,alexnazaryan,0,,"New York City" " Vegas. San Francisco. Baltimore. San Diego and Philadelphia so far! I'm a very frequent business traveler.",jetblue,TimothySays,0,,"Burlington. MA" " Very disappointed with the lack of compassion from your baggage services dept. I nearly had to beg get just for a ""courtesy report""",jetblue,TheMarkyMarq,0,,Connecticut " Very excited. for the first time this Sunday. March 1 I get to fly JetBlue flight 123 Mint from JFK. Looking forward :-)",jetblue,getmeontop,0,,"Wall Street • Manhattan • NYC" " WELL...my paid tickets have NO assigned seats at all. So essentially I won't be on this flight unless I pay more.",jetblue,"GinaMarie_F",0,,"Brooklyn =)" " WHAT'S UP WITH WEBSITE CAN'T ACCESS FLIGHT INFO",jetblue,MerrickRealtor,0,,Merrick " Walked down the hall to Carousel 8...found all bags sitting there. Still no words from crew...signage still not updated",jetblue,Ginzan77,0,,"Northern Virginia" " Was nice to see your Veterans Advantage Program at the gate on Sunday @ MCO.Keep up the good work at JetBlue",jetblue,JohnJJSmith,0,,"NY.NY" " Washington DC (:",jetblue,Daryax22,0,,"Boston. MA" " We already won the tickets but she's totally on a beach right now. flightlanding sunscreen feelsgood http://t.co/5PvG2hJXKp",jetblue,StacyCrossB6,0,,Philadelphia " We even went to the airport and were on the phone for hrs and no help at all. Everyone said different things.",jetblue,komal102,0,,BOSTON " We had 2 great flights into and out of the Bahamas. even during the bad weather in the northeast. thanks for the great service!!!",jetblue,sixfortheroad,0,, " We had some major plane-wide DirectTV issues yesterday. System kept being reset by crew member.",jetblue,heyheyman,0,,"Boston. MA" " We just landed in Vegas but not allowed to leave the plane just yet. Thanks for making me miss my flight at 1 pm. fustrated",jetblue,krystlemark,0,, " We're flight 1472 FFL to LGA. Scheduled departure 8:15p.",jetblue,dhp214,0,,"New York" " Well being on time is not going to happen now. Safety does come 1at. Looks like I'll have 2 look 4 another flight now 1stTimeFlyer",jetblue,TyrellJourdanA,0,,"The Eastside of the Far Side" " Well. I fly into Huntsville. AL. But I'd take either Nashville or Birmingham too!",jetblue,TheSnortherner,0,,NYC " Well. I try! See you soon!! ",jetblue,vegecomgirl,0,,"New York City" " Well. thankfully they've got a nice food court here...When will an update be posted?",jetblue,DatingRev,0,,"Los Angeles. CA" " What a great idea! cometoAustin",jetblue,nonprofitnicole,0,,"Austin. Texas" " What about if I booked it through Orbitz? My email is correct. but there's a middle party.",jetblue,bekiweki,0,,"Provo. UT" " What confirmation number?",jetblue,BernardLeCroix,0,,"Providence. RI" " What else could possibly take the place of coffee at that hour??Hope pilot wasn't relying on aircraft for caffeine. needcoffee",jetblue,GinaMPassantino,0,,"Amherst. NY" " What happened w/ 19 from BOS-SAN? My mother is onboard & the crew was evasive as to why they had to return to BOS the first time.",jetblue,Tostie,0,,"Waltham. MA" " What is going on with the flight from Buffalo to JFK? Have they figured anything out about the temperature and the tower yet?",jetblue,BorjaAngoitia1,0,, " What's up with delays to and from Boston today? My sister is trying to go home. and bro-in-law trying to come to RDU. Craziness!",jetblue,hrudski,0,, " What's up with lack coffee on 7:30AM flight. Was told someone forgot to load coffee onto the plane. What????? INeedCoffee",jetblue,GinaMPassantino,0,,"Amherst. NY" " What's your current checked bag price policy? I fly this coming week and couldn't find anything definitive.",jetblue,TomServosBlendr,0,,"By mile 3 of the NYC Marathon" " What's your excuse this time for 1117 delay from LGA to TPA? I know the plane is in the air.",jetblue,BillChurchMedia,0,,"Sarasota. FL" " When I arrived at the airport. I was told my ticket had been refunded because my name had a fraud alert.",jetblue,alanbestnyc,0,, " When I checked yesterday it looked like it did. Did something change?",jetblue,heyheyman,0,,"Boston. MA" " When I got your alert. I immediately started looking to rebook. But we only had 11 minutes from reFlight Booking Problems to catch a flight to SRQ.",jetblue,BillChurchMedia,0,,"Sarasota. FL" " When are you guys doing a dualcam with ?",jetblue,RoyalVestige,0,,"Sub to me!" " When chging flight. isit possible to pay the fare difference in dollars when the ticket was bought completely via point redemption?",jetblue,babasnooker,0,, " When it's 30 mins past scheduled time w/ no departure in sight a flight no longer qualifies as ""on time"" updateyourwebsite 489",jetblue,TheGeoffHunt,0,,"Washington D.C." " When will you release November flights for Flight Booking Problems?",jetblue,VegasKingpin,0,, " Whoa! No tag and you still saw my tweet. Flight 105 JFK to Chicago. Trying to get home to see my little brother wrestle!",jetblue,JunkyardFiegs,0,, " Why are you making it so freaking hard for me to say good things about you?? jetbluefail http://t.co/v8SB0RBICx",jetblue,ThatJasonEaton,0,, " Why close prechk at 8PM on a Sunday at JFK? annoying",jetblue,"Penguins_66",0,, " Why did you interupt the Staduim Series on . I dont need to see your stupid commercials or Emergency. Info.",jetblue,TheBigEasy5889,0,, " Why doesn't your ""Best Fare Finder"" work?",jetblue,"Bill_Faulk",0,,"#ManorvilleInExile" " Why not deal with that while the plane's on the ground instead of diverting the plane & adding 2 hrs to the flight?",jetblue,NicoleMarieNoel,0,,"Bad Wolf Bay" " Why not just take her info in the beginning and if cut off. call back? We do that in my medical practice. We are frequent flyers :(",jetblue,Analystdoc,0,,"Greenwich. CT" " Why was flight 669 forced to return to NY when there was a malfunction? Why not land in the countless air strips surrounding Chi?",jetblue,NYYash,0,,"New York City. NY" " Why wasn't a $15 service credit voucher I received for tv not working accepted on my next flight for a pillow?",jetblue,juntocaustic,0,, " Why would you charge money to transfer points to someone?",jetblue,"mattjay_son",0,,"Los Angeles. CA" " Will do. I'll tell him you say hey.",jetblue,princessmarapao,0,,"Virginia Beach. VA" " Will do. Thanks!",jetblue,joshto,0,,"San Francisco" " Wish Everyone felt like you",jetblue,JohnJJSmith,0,,"NY.NY" " Woo! Update! Flight 915 is now possibly delayed by more than 2hrs! Power of positive thinking. people.",jetblue,maykaynvwd,0,, " Worked now. ty",jetblue,brittanylevine,0,,"Los Angeles. Calif." " Y U NO LET ME OUT AND MAKE FUN SIZE COOKIES stuckonaplane sos babyfood",jetblue,AllisonWooster,0,,"New York" " Yeah I have! I'm on it!! Looking for specific dates - I will just keep checking daily for a fare drop",jetblue,"theREAL_Tiffany",0,,"Somewhere eating swine..." " Yep. 1 hour at Logan. Gangway broke and cabin crew stuck on plane. They just arrived. Passengers request butt massages.",jetblue,Clagett,0,,"Jamestown Virginia" " Yep. still waiting for bags at JFK. What's the holdup? Looks like we are the only flight that got in at this time..??",jetblue,logantracey,0,,"new york city" " Yes That's true but they are a bit pricey I will look into it further. Love you guys.",jetblue,selirodz,0,,"South Miami Heights. Florida" " Yes. I filed yesterday around noon. I have a claim number but they haven't contacted me yet.",jetblue,"Tay__Mc",0,,"Gainesville. Fl" " Yesterday on my way from EWR to FLL just after take-off. :)",jetblue,jaxbra,0,, " Yoga it is. TV service seems to be down though :-(",jetblue,BFarraye,0,, " You already Cancelled Flightled the one b4 us to DCA",jetblue,"Marc_keting",0,,"Washington. DC" " You also promised to change my wife's name on the account and it is also not done. WTF?",jetblue,BernardLeCroix,0,,"Providence. RI" " You can pass that along to my wife. daughter. daughter's friend. my elderly mother-in-law. They spent several hours waiting.",jetblue,FirefighterGeek,0,,"ÜT: 42.487548.-71.103035" " You definitely will!",jetblue,adatts33,0,, " You failed. That's the answer. Please don't justify otherwise.",jetblue,BillChurchMedia,0,,"Sarasota. FL" " You guys need pillows on these rockers to really knock it out of the park ... just sayin ...",jetblue,CMichaelGibson,0,,"Harvard Professor & MD" " You guys really suck! I just spent 40 minutes on the phone linking my credits to my account. They are still NOT there! 1/2",jetblue,BernardLeCroix,0,,"Providence. RI" " You have very unhappy customer. After waiting 20 min on hold. rude & uncaring rep has now frozen my acct. can't print bdng pass!",jetblue,bizymom815,0,, " You just don't get it. It's not about the money. It's about PEOPLE!!!! How about a public apology from the president of Jet Blue.",jetblue,arthurhasher,0,,"Long Island - Arizona" " You left 175 PEOPLE on a hot plane with no ventilation for over an hour and a half and then had to bus them to JFK because of ....",jetblue,arthurhasher,0,,"Long Island - Arizona" " You mean take more of my time to write you a physical letter because the fraud department doesn't have email or telephones. Right?",jetblue,alanbestnyc,0,, " You never got my wife to her destination and you expect a $75.00 ""goodwill credit"" will make everything hunky-dory. You blew it.",jetblue,arthurhasher,0,,"Long Island - Arizona" " You respond to complaints about cultural appropriation with more of it!? You're now below Spirit Airlines on my fly list.",jetblue,JeremyVCruz,0,,"No soy de aquí ni soy de allá" " Your scheduling skills failed. The delay went from four hours to nearly six. Don't tell me you were snowbound in PBI.",jetblue,BillChurchMedia,0,,"Sarasota. FL" " Yup. MCO. 82°!!",jetblue,Markjeffries1,0,,"40.741909.-73.997189" " a 5 year old can't sit alone on a flight. This is absurd. And this guy is a dick. jetblue http://t.co/2HXsDP0ha4",jetblue,ThatJasonEaton,0,, " a little vino wouldn't hurt 🍷",jetblue,SterlChampion,0,,NYC " a voucher.. I can't believe I took this risk. Not only was the plane terribly filthy and I had 15 screaming babies in my face..",jetblue,"designer_helen",0,,"Manhattan. NY" " absolutely no worries. I'm just never flying with you again. Ever. Even I have to hitch hike cross country passengersarepeople",jetblue,williampseymour,1,, " absolutely. The missed connection caused us to miss our ferry to Vieques. Get us to Vieques. Also. flight vouchers. PRBound",jetblue,deniseimperial,0,, " absolutely. my girlfriend and I will be Flight Booking Problems our Mexico flights in the next day or two. will send a Tweet when it's done!",jetblue,JamesMSama,0,,"Boston. MA." " according to jfk plenty of planes are landing. No problem there",jetblue,emptynester25,0,, " actually flight 1089 not 1098",jetblue,PatricePinkFile,0,,"Washington. DC" " actually they said the fraud issue was never resolved. but why then did they issue me a new ticket of the phone?",jetblue,alanbestnyc,0,, " after 40 mins they tell us they can't check temperature for at least 2 more hours. So it's back to the gate to wait. mosiacfail",jetblue,JayPochBaby,0,,Buffalo " after applying my new tag. she left my bag on the ground rather than loading on the conveyer belt..I had to walk back 50 yards",jetblue,calvinsavanna,0,,"Naples. FL. Boston. MA" " after boarding flight 0510. the captain informs that he could exceed the16 hrs regulation and turned the plane around. Incredible!",jetblue,SaulFernandezS,0,, " after my second call to customer service and the fifth person I talked to. an amazing rep fixed it in about 5 mins! :) persistence",jetblue,marcmansfield,0,, " ah no the staff was perfect this morning at JFK. more sleep for me!! :)",jetblue,kerrymflynn,1,,"New York. NY" " ah yes. Put the bags on the floor instead of the overhead bin so no one trips. safetyfirst sarcasm",jetblue,"brian_cristiano",0,,"New York. New York" " aha. ok. Thanks! Was worried there might not be a seat at all :) Will do it at the airport tomorrow then!",jetblue,jennielin,0,,"San Francisco. CA" " aka take stuff out of the checked bag! Then just carry on the extra weight. For someone just had shoulder surgery that's just no",jetblue,leighericam,0,,"NYC | NOLA" " alittle more money to book our flights... we're 1/2 way there :)",jetblue,jadidheart,0,, " all day",jetblue,DJCASTANEDA,0,,"REVERE MA" " all taken care of .... Other then the dropped call and the total half hour wait love jetblue",jetblue,MerrickRealtor,0,,Merrick " all they said was delayed due to mechanical issues. I'm looking for something a little more specific.",jetblue,MsBooya,0,, " all up to date. Can't update via Google play.",jetblue,gmggonzalez,0,, " already spent $300 to stay at hotel last night due to you guys rescheduling my flight. Since my Cancelled Flightation I've spent almost $500",jetblue,alsonmusical,0,,"Yauco. Puerto Rico" " alright.",jetblue,"ana_lontana",0,,"Northern California/Medellín" " also not have food available even for purchase is quite shocking since this is a 5 hour international flight.",jetblue,yogadeals,0,,nyc " also. Emergency exit seats. 6'2"" and that's a huge win.",jetblue,MaxwellAMooney,0,,"Mill Creek. WA" " also. My party { me and my sister and mom} are on three separate reservations. Will TSA lets us go through together or alone.",jetblue,kbosspotter,0,,"Logan International Airport" " and team up offering in-flight access to journal content http://t.co/PTsbkA4cDJ",jetblue,Wibbitz,0,,"New York. Tel Aviv" " and The from Team to Offer In- Flight Access to Journal ... - Broadway World http://t.co/AsYqE1tDjp",jetblue,JetBlueNews,0,,USA " and The from Team to Offer In- Flight Access to Journal ... - Digital Journal http://t.co/2Nzh3QOaZo",jetblue,JetBlueNews,0,,USA " and The from Team to Offer In- Flight Access to Journal ... - Digital Journal http://t.co/ucF0B0bQ8r",jetblue,IFEnews,0,,FL350 " and The from Team to Offer In- Flight Access to Journal ... - Nassau News Live http://t.co/7E5bxwG16t",jetblue,JetBlueNews,0,,USA " and a HUGE thanks to the crew on flight 1348 who flew in to DCA from SJU Monday night in the snow so we could have a plane!!!",jetblue,ErinMBarlow,0,, " and ask she load the bag for my flight",jetblue,calvinsavanna,0,,"Naples. FL. Boston. MA" " and have empty ""help"" desks",jetblue,jackburke,0,,austin " and of course that was supposed to say Logan. not login",jetblue,bwsf93,0,,NOVA " and stranded passengers aren't being helped to get another flight?",jetblue,FredFinn,0,,"San Francisco. CA" " and the 20min line I stood in to drop my bag off?",jetblue,duendecillita,0,,NYC " and they are telling me I got to get another hotel and food...so spend more money because you guys made me miss my connection",jetblue,alsonmusical,0,,"Yauco. Puerto Rico" " any chance you will by this summer?",jetblue,KatieIlaria,0,,NY " any concern about Cancelled Flightled flights due to the cold weather in NJ Saturday am? Do you Cancelled Flight at 0 degrees?",jetblue,alikim22,0,, " any good deals for March?! Looking to fly to Orlando!",jetblue,NewmanssOwn,0,, " any idea what's going on at terminal five at JFK? Seems to be zero traffic movement",jetblue,jabeblanchard,0,,"Right Coast" " any idea when November-December 2015 travel opens up?",jetblue,batteryman29,0,, " any idea when the flight will actually take off?",jetblue,emptynester25,0,, " any info on why flight 704 from SJU to JFK is already delayed 2 1/2 hours?",jetblue,TheRealOx,0,, " any news on flight 122 pbi-boston delay? Can we wait to arrive at airport based on reported 1 and 1/2 hour delay?",jetblue,farms122,0,, " any thoughts on waiver of change fees for travel out of Boston this weekend?",jetblue,erinthetraveler,0,,Massachusetts " any way to get 2 ppl on standby list for flight 1970 FLL to BOS. Trying to find way home.",jetblue,BASRMNN,0,, " anything for you. flyfi http://t.co/8jceDiKY9U",jetblue,Rytroup,0,, " anything serious I should worry about?",jetblue,"Tom_Constantin",0,,"3Ø4" " app just reminded me I will be flying to FLL in 2 weeks. ChillyCVZ ThankGoodness family friends sunshine",jetblue,cindylouwho821,0,,"Washington. DC" " apparently the plane was delayed coming up from San Juan. Monsoon there today?",jetblue,WeChiefMusic,0,,"Planet Brooklyn" " appreciate the response Worst part is losing the non refundable hotel in Orlando. Your crew blamed wind! Hoping for no more delays!",jetblue,thatsmypotpie,0,,"Central Perk" " appreciate the response but already spoke to a MCO and their response was ""There is nothing we can do"" idk if that's what you mean",jetblue,MrShea,0,,NYC " appreciate what you've done on your end to make this right. but still unhappy with initial incident. Will be calling.",jetblue,NickMarvalous,0,, " are Amex Plat holders provided access or a credit in the Airspace Lounge in JKF?",jetblue,"b_econ",0,, " are there any food places open at the JFK T5 24//?",jetblue,lunchforone,0,,Germany " are we good?",jetblue,aronschoenfeld,0,,"Queens. NY" " are we scheduled to depart as scheduled?",jetblue,JessicaBurack,0,, " are yall going bankrupt or is inflation just really bad these days? You went from $50 to $120 for overweight fees! Outrageous",jetblue,leighericam,0,,"NYC | NOLA" " are you ever looking for interns ?",jetblue,IrenePesoDoE,0,, " are you going to be giving travel agent rates to those who hold an Iata card ???",jetblue,takenn54,0,,"Albany.NY" " are you my friend?!",jetblue,xcuteafi,0,,"im 5sos af :)))" " as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70",jetblue,"venkatesh_cr",0,,"Austin Texas" " as much i have paid in fees. Plus hotel and food because of your changes i could had flown with a more reliable airline no2jetblue",jetblue,alsonmusical,0,,"Yauco. Puerto Rico" " as requested. here's selfie somewhere over the Rocky's. milehighselfieclub http://t.co/A1ChOxKPJp",jetblue,bmose14,0,,"Boston. MA" " ask but I teach marketing at a university and will gladly consult on customer service and how NOT to treat passengers.",jetblue,LisaPal,0,,"New Orleans. LA" " at what point do u Cancelled Flight flights to DCA- other airlines have already Cancelled Flightled",jetblue,"Marc_keting",0,,"Washington. DC" " at what point in delays can I take a different flight to my destination?",jetblue,"ItsChristine_x",0,, " awe you guys are great can't wait to travel with you again soon!!!",jetblue,thedonkeyshow,0,,"New York City. NY" " awesome",jetblue,pdeverak,0,,"San Francisco. California" " awesome. thanks!",jetblue,SaraNettesheim,0,,"Boston College" " awesome. thanks! on hold now.",jetblue,lizgottbrecht,0,,"Boston. MA" " backlog is an hour at most. this is over two! Unacceptable!!",jetblue,HaasMonte,0,,NYC " bag is supposedly here in Boston",jetblue,Trufflebaby2,0,, " bag just delivered and items have been stolen. At first look - my Kate spade bag and bottle of spiced rum! Wtf!!",jetblue,Trufflebaby2,0,, " bags hv been posted on board for flight424 on carsl 4. Now switched to carsl 5. It's comedic watching passengers run frm 1 to othr",jetblue,"Who_Knows_Me1",0,, " basically stole my glasses. and now I can't drive or see in my classes and they're not answering my phone calls. thanksJetBlue",jetblue,Rachelce2,1,, " be flying soon to NYC on your airline. of all airlines I've flown you're still 1 to me 😊😊😊✈️✈️✈️",jetblue,305Josec,0,,"Miami. Florida" " beautiful ride. Thanks again:)",jetblue,dentistmel,0,,"East Greenwich.RI" " becomes first airline to accept Apple Pay - Future Travel Experience http://t.co/czOr4nyh9n",jetblue,JetBlueNews,0,,USA " before departure. while people who are delayed get up to $200 to compensate their time..",jetblue,Cav3rnicula,0,,"Bay Area. CA." " being told JFK had a 5 hour delay this AM which is reason for my delay now. It can't be that hard to notify with 12 hours notice",jetblue,paulinceptor,0,, " being told by this guy that he will not help us sit next to our 5 and 8 year old on the flight. jetblue http://t.co/49FLbgzZkd",jetblue,ThatJasonEaton,0,, " better find a way to get me to Puerto Rico tomorrow morning besides charging us three times in cash what we originally paid",jetblue,"Old_bauer",0,, " big shoutout to the crews on 2017 Bos>:jfk & 486 jfk>:roc. & gate crews at c19 Bos & 6 jfk. Long day of delays made better by them!",jetblue,fanmla1,0,, " boarding the back of the airplane first. Like a boss. sosmart jetblue frequentflyerappreciates alsoyayforsnacks",jetblue,jannasaurusrex,0,,"central mass" " btw. Robin Hayes is speaking at next month's aviation summit. He ought to give a shout out to his Twitter team. You rock",jetblue,ChrisDonahoe,0,,"Washington. D.C." " btw. her name was Samantha and she won over everyone on the flight",jetblue,itzryyo,0,, " busy due to storm but customer service should always be on point. More so now than ever getittogether",jetblue,MakebaMakeba,0,, " but Virgin has wifi 👀",jetblue,JsLife23,0,, " but by Cancelled Flighting my flight and pushing me to the next day I'd lose $150 hotel which was why I was trying to get a same-day flight.",jetblue,"Marty_H",0,, " but thank you! Love. an anxious flyer.",jetblue,MsBooya,0,, " but the 4 hour policy- when I called and they said I didn't report it soon enough. What would have changed if I had noticed sooner?",jetblue,"DarthVada_R2D2",0,, " but you guys should know that musicians are very sensitive about the safety of their instruments when flying. For good reason.",jetblue,LisaPal,0,,"New Orleans. LA" " by any chance do u offer fresh guacamole on your flights",jetblue,mutantgatto,0,,ravioli " by far the worst airline in terms of service at jfk.",jetblue,cbogie,0,,indoors " can I change my flight if I already printed my boarding pass?",jetblue,MerrickRealtor,0,,Merrick " can I get some more leg room tonight B6 304",jetblue,superhilarious,0,, " can I switch my seat for my trip on Sunday?",jetblue,lexinieds,0,,NYC " can u see what's holding up flt 1002 bags? One bag came out nothing else for 10 minutes",jetblue,beachluvr104,0,, " can we get a honest update on departure of flite 454. Been on plane with infant children",jetblue,dgruber1700,0,, " can you DM?",jetblue,kbosspotter,0,,"Logan International Airport" " can you ask SLC checkin/bag drop if they found a dark blue/blackish fit bit flex? Would've lost it there around 445pm MT",jetblue,KTrerotola,0,,"Boston. MA" " can you give me an update on flight 1684 MCO->:JFK? They're saying mechanical issues but will not disclose what they are...",jetblue,MsBooya,0,, " can you let me know status of flight 454 PBI-JFK delayed 2.5hours now on board problem with hatch..",jetblue,karaackerman,0,,"New York City" " can you share where it is coming from?",jetblue,tsmit,0,,"Boston. MA" " can you tweet closepwcs to get the word out?😢",jetblue,bradingalls,0,, " can your people working this contact me. I have a project in the works.",jetblue,RobertPiacente,0,,"Long Island. NY" " can't book a flight because of outdated. forced opt-in ""Verified by Visa"" nonsense. Help a girl out? I just want to get to ",jetblue,lizgottbrecht,0,,"Boston. MA" " can't change it. True blue points and I can't get to a phone",jetblue,kbosspotter,0,,"Logan International Airport" " can't link my flight from last week to my TruBlue account and 1800 num isn't answering..don't make me fly again. dont do it!",jetblue,texdoh,0,,"iPhone: 40.955353.-73.813942" " can't seem to DM you guys.. JDHADP",jetblue,Cav3rnicula,0,,"Bay Area. CA." " can't wait! I'll be the one who can't contain herself. 😄",jetblue,RascoePattie,0,, " case making jackass out me we not allowed do favor say?get right care less!me no out of vacation now true see!am!peter scott",jetblue,freeportblue76,0,, " check DM please :)",jetblue,kbosspotter,0,,"Logan International Airport" " claims w/ customer protection they ""will notify customers of delays. Cancelled Flightlations and diversions."" NotTRUE http://t.co/3oq1T4ohjl",jetblue,ZKatcher,0,,"Washington. DC" " client is asking if kids need their own email addresses to get TB acct. Is this true?",jetblue,luxtrvlwrks,0,,"Southborough. Massachusetts" " come on! Already delayed 2+ hrs on flight 1415 as we waited for the pilot to come from Boston. now you reassign him?! Endless trip.",jetblue,SedaEvis,0,,"New York" " continue button generated a trip to ""plan your trip page""",jetblue,billykaos,0,, " continuing you record of never having a flight leave on time. Add up how much time with with my family you have cost me. jetblue",jetblue,Swindonsays,0,, " cool! Are there stairs at JFK? I can walk short distances but not stairs.",jetblue,rambinasaurus,0,, " could I get a free flight to Vegas since it's my bday😏☺️",jetblue,"ft_tyman",0,,NBMA " credit to you for replying. I’ll look forward to hopefully one of those 103 on my flight home tonight :)",jetblue,michaelpweaver,0,,"Parkland Fl" " currently dancing in the terminal. love Stevie!",jetblue,laurafee,0,,"so cal" " customer service says since my wife setup a family account that she now can't join mine for a year??? Help me fix please.",jetblue,marcmansfield,0,, " customer service was so bad updating my points. once I use my next points. I won't be flying you. Point system is almost a sham.",jetblue,LisaTweetsa,0,,"New York. NY" " dang. Pandora? Does it look like it may get pushed back more or is this likely it?",jetblue,moneyries,0,,"Brooklyn. NY" " deal!",jetblue,philpete,0,,London " definitely!",jetblue,Kamari102,0,,"Long Island. NY" " delayed flight bummer",jetblue,sportsguy44,0,,MA " did you know that suicide is the second leading cause of death among teens 10-24",jetblue,"idk_but_youtube",0,,"1/1 loner squad" " didn't find them unfortunately :( but he was very helpful and took down my info incase they do get found",jetblue,spaceracedjs,0,,Brooklyn " didn't work. Fly-fi plus couldn't access ABC app. So I spent $19 and still missed Oscars. disappointed",jetblue,Scott66Ash,0,, " disappointed that my flight back to boston from PR was Cancelled Flightled.rebooked 4 the next day.delayed that one too. and no compensation",jetblue,komal102,0,,BOSTON " disappointed with the missed connection from ROC to SLC and no reimbursement even tho friend who is a pilot said it was due to ATC",jetblue,MaliceDavericks,0,,"Rochester. NY" " dispatcher keeps yelling and hung up on me!",jetblue,Trufflebaby2,0,, " do bags still fly for free anymore?",jetblue,brycecollins123,0,, " do bags still fly free or have you started charging? thanks!",jetblue,"N_Brennan",0,,"Washington DC" " do they have to depart from Washington. D.C.??",jetblue,rnlewisjr,0,,"iPhone: 60.495510.-151.064590" " do you REALLY think it's okay to sit kids away from parents?! Srsly?! Esp after your landing gear failure?? http://t.co/x6SYW3MDVu",jetblue,ThatJasonEaton,0,, " do you do any discounts for volunteer firefighters?",jetblue,maw416,0,,"Roslyn. ny" " do you have a waiver for NY weather today?",jetblue,thepointskid,0,,"New York" " do you have any afternoon flights going from BQN to JFK? I only seem to find early morning flights.",jetblue,"_stephanieejayy",0,, " do you have direct flights to and from Bos to St Lucia or Antigua?",jetblue,mkboston13,0,,"shopping. anywhere" " do you have mint service from NYC to San Diego?",jetblue,KatieIlaria,0,,NY " do you know when the schedule for dec 2015 will be released?",jetblue,pveganmama,0,,Oregon " do you sell open tickets? I have a sick relative and may have to travel at a moments notice. Sad but true.",jetblue,selirodz,0,,"South Miami Heights. Florida" " do you think snow in boston on 2/24 will effect my flight?",jetblue,kbosspotter,0,,"Logan International Airport" " does not fit in 140",jetblue,libingobugle,0,,"Ft. Lauderdale. FL" " does transferring trueblue points within family pooling members cost $? This is after having set up contribution-to-pool already.",jetblue,babasnooker,0,, " doesn't help if I have to fly on specific days",jetblue,"_TheRobynShow",0,,NYC " don't I always?",jetblue,JaredLogan,0,,"New York. New York" " don't just cling on to the safety card. It safety was really an issue. then flight would have landed immediately. .",jetblue,NYYash,0,,"New York City. NY" " don't know if u define that as a ControllableIrregularity",jetblue,mypumpkinheads,0,, " don't think any1 rly knows what's goin on. supposed 2 leave at 8:30a then 9a then 9:30a then 10a then 11a then 11:30a. Now 12",jetblue,DPBakes,0,, " don't worry. I'm gonna share with my row! 😁",jetblue,ChicDisheveled,0,,"San Diego. CA" " done. thank you!",jetblue,GreenkidspenWRA,0,,"Grimsby - UK" " dont get me wrong i love flying with you. Tv. free bags and descent fares. The recent plane problems are just annoying.",jetblue,smsuconn,0,,"Alexandria. VA" " dont really know what that means but this isnt the best first-time-flying-w-a-16mo old experience. likelihood of addtl delays 2nt?",jetblue,"The_Radifier",0,,"Arlington. VA" " dropped 3x in past hour",jetblue,ThePRCloset,0,,"New York City" " dropping passengers with small baby and 3 infants at your San Juan terminal. As unloading baby. officer writes me ticket for $75",jetblue,Nickymkirk,0,,Dorado " early last month via Expedia-there's an extra middle name and initial attached to my last name",jetblue,canolibean,0,,"the burg nj" " even responded quicker via Twitter when they fail.... Still on hold. hoping no one books the flight..... fail",jetblue,Analystdoc,0,,"Greenwich. CT" " even tho the extra 5 lbs are still going on the plane. just as a carry on. Where is the sense? What do you say to fat people?",jetblue,leighericam,0,,"NYC | NOLA" " every time I look at the flight status. 30 more minutes is added to the delay. How about some points for trouble??",jetblue,amberfav,0,, " everyone is here but our pilots are no where to be found and my last flight the plane was dirty that I had to clean my area & seat!",jetblue,Oneladyyouadore,0,,Georgia " everyone is overreacting. Keep up your swag!",jetblue,ericathib,0,, " everytime I come back to Boston it's a minimum 45 min wait for bags. Earlier it was almost an hour. Why is it only Boston jetblue?",jetblue,Ryancotter82,0,, " exactly why is my flight delayed? 599 BDL to DCA? Can't seem to get an answer",jetblue,Ketzirah,0,,"Washington. DC" " excellent. you guys are the best",jetblue,TheSnortherner,0,,NYC " excited for my first flight w/ you today! It's delayed though- can you give me the 411? Flight number 989 from Boston to DC",jetblue,SaraNettesheim,0,,"Boston College" " expanding! http://t.co/Kk6EixifP5 Nantucket Aviation",jetblue,JETSETWorldTrvl,0,,"Chicago IL" " extra-speed line closed in Tampa. What gives?",jetblue,GnarlsGnarley,0,,"The Suite Lounge" " figured but delay is listed at almost 2 hrs. Thanks for being great! Cheers",jetblue,CaseyParksIt,0,,Chicagoland " figured it out 4 flight 2morrow. Hard to believe with oil so low. and the killing u make that even part of a hotel can't be comp'd",jetblue,MaliceDavericks,0,,"Rochester. NY" " finally! Finally!",jetblue,amberfav,0,, " flight 1025 JFK to TPA 8:05am on Saturday! One way ticket!",jetblue,rambinasaurus,0,, " flight 1041 to Savannah. GA",jetblue,Oneladyyouadore,0,,Georgia " flight 117. proud to fly Jet Blue!",jetblue,MmmRubin,0,, " flight 1183 to Orlando.",jetblue,thatsmypotpie,0,,"Central Perk" " flight 16 now sent back to the gate even though the app says its leaving. Anyone have a clue? It's 36 and sunny at JFK",jetblue,emptynester25,0,, " flight 2008",jetblue,"Tom_Constantin",0,,"3Ø4" " flight 2302 from JFK to BUF.",jetblue,JayPochBaby,0,,Buffalo " flight 348 is a freaking nightmare tonight sittingonthetarmac delay",jetblue,jcran72,0,,"Long Beach" " flight 462 to Boston delayed due to weather in Tampa?",jetblue,markmacg1,0,, " flight 577 fll to sfo. No speed line even though I paid for it. No coffee on flight. and my non stop now has an unscheduled stop",jetblue,"Lane_",0,,"South Florida" " flight 672 delayed from 9:30 to 11:47 now. still sitting on runway over 15 minutes so far. Air travel at its best.",jetblue,"cindydavis_",0,,"New York" " flight 691 from bos to Tampa takeoff 40 min Late Flight",jetblue,timmybicicleta,0,,Boston " flight 705. EWR to FLL",jetblue,mypumpkinheads,0,, " flight 790 you had us stuck on the plane for nearly 4 hrs. Set to take off only for flight control to deny us. THE WORST SERVICE",jetblue,KON1200,0,,"SOUL CLAP/ STAR TIME/BBE" " flight 894. first officer not even at the airport wow!!!!!! Unreal. staff waited until we all boarded to announce we are delayed.",jetblue,bioldame491,0,,"New York. NY" " flight 98 DEN to JFK already 2hrs delayed. Any idea how that might change again due to weather forecast etc?",jetblue,twofishtacos,0,,"New York City" " flight 99 to DCA 2 delays. I'm all for erring on the side of safety but it's an inconvenience to people with connecting flights!!",jetblue,VRogers218,0,,"Quincy. Ma by way of The #413" " flight attendant Wendi on Flt 127 on 2/17. Newark to Orlando. 👍👍",jetblue,sbgblee,0,, " flight attendant was hesitant to give me more baby sized cookies",jetblue,AllisonWooster,0,,"New York" " flight booked! Heading out to California with the team for on March 6-8! Can't wait! ExpoWest",jetblue,BostonSwifty,0,,"Boston. MA" " flight delayed 3x(!) and still not taking off on time. & greeting me at my seat (yes it's gum & garbage): http://t.co/n9hmcrJChb",jetblue,GraceLavigne,0,, " flight delayed at JFK 2 hours. then 3 hours. then 8.5 hours? Now it's back to 5 hours with no explanation or apology?",jetblue,LAURACORDER0,0,,"GOLD COAST / MELBOURNE" " flight for tomorrow morning Cancelled Flighted & can't seem to rebook me. They can't even get me a seat. No clear answer on why Cancelled Flighted.",jetblue,PaleoMezzo,0,,"Isle of Palms. SC" " flight from BOS - RSW tomorrow. all i need is my wife + 3yr old to sit together. but no option when checking in.",jetblue,HarmeetSM,0,, " flight from DCA to BOS has no heat OhNo BundleUp Leastthebeverageswillbecold",jetblue,"Mister_17_5",0,, " flight from JFK-SFO was pure awesomeness. Mint Class and Tim our attendant was the best! Other airlines. take notes!",jetblue,RosAnneZ111,0,,California " flight to Orlando is unable to serve hot bevies.... So they've made movies and alcohol complimentary. That works",jetblue,RosieRHues,0,,"scarborough ontario canada" " flight was Cancelled Flighted. Do I need to file a claim for the $50 credit I'm entitled to per yr bill of rights. or will it just be issued?",jetblue,knfitzpa,0,, " flight was two days ago. Flight 1918 from POS.",jetblue,schmanki,0,, " flight1407. it's been a long day! Arrived from London at 11 this morning",jetblue,barrystanbridge,0,,"Leighton Buzzard" " flight16?",jetblue,emptynester25,0,, " flite454",jetblue,dgruber1700,0,, " flt 136 from PHX. Delayed 2 hrs. circle 1 hr. divert to upstate NY. just sitting for 1 hr No communication horrible",jetblue,DrCraigKasper,0,,"New York. New York" " flt1533 to Carta what is goin on?! 1st told plane coming from hangar. then gate change. now no one knows wat plane we're getting on",jetblue,DPBakes,0,, " flying out of BUF 2 BOS. missing captain... Really? Delayed til 2:00... Not happy...",jetblue,thedaniburden,0,,"Buffalo. New York" " flying to Denver March 1st and my flight itenary keeps getting changed what the heck...booked the trip 3 months ago",jetblue,jaredmooreski,0,, " flying w/ infant for the 1st time. can I bring a canister of powder formula for a carry on and/or use my plastic formula divider?",jetblue,DaniP0915,0,,"ÜT: 40.907502.-73.85468" " follow for DM please",jetblue,spark911uk,0,,"New York City" " formally requests and to establish customs facilities for international flights http://t.co/jByVMsOd29",jetblue,LongBeachPost,1,,"Long Beach. California" " friendly. engaging. personable. handled clarifying questions about baggage fees well. and took an interest in what I was doing.",jetblue,MaxwellAMooney,0,,"Mill Creek. WA" " from San Diego with a 4 hour delay to JFK!Even you have a Amex JetBlue. even having over 50.000 travel miles. you're still nothing",jetblue,gpsomo,0,,"New York" " full the six of us had to leave flight. And now have to wait a whole day to get a flight and my kids will miss school.",jetblue,MaverickEMT,0,,"New York" " full to capacity. I also pid extra for these seats. Perhaps the crew could be more helpful.",jetblue,williamzitser,0,,NYC " get flight 16 into the air",jetblue,emptynester25,0,, " get me home! Flight 2016 from buf to Bos is missing a captain!? Really!?",jetblue,SOBrien526,0,,Boston " glad u happy I have my bag but as a traveler I entrusted u w/ my property & u return it damaged & that's the best answer u have?",jetblue,edgarsantana,0,,"ÜT: 40.96513.-73.872957" " glad you like it. Feel free to steal it.",jetblue,NBucketTV,0,,"Boston. MA" " glitches on website re: Flight Booking Problems travel & checking in. Nothing between ur site & the airport was communicated. it was a nightmare.",jetblue,"_katiewarren",0,, " going to San Juan!",jetblue,Ajok81,0,, " good luck. Thanks.",jetblue,pir2h,0,, " good morning sunshine! TailfinThursday http://t.co/Nc0ES6e4Lf",jetblue,"s_tpplsay2fa",0,,"the friendly skies" " good to hear. Thx for being responsive.",jetblue,PatricePinkFile,0,,"Washington. DC" " good to know. thanks so much!",jetblue,JamesMSama,0,,"Boston. MA." " gorgeous day. hope the flight back tomorrow AM is just as pleasant! Thanks",jetblue,philpete,0,,London " got it wish they would communicate more w us",jetblue,beachluvr104,0,, " got it. Thanks",jetblue,triniluv81,0,,"Troy. NY" " got it. thanks the quick reply.",jetblue,jaynebwise,0,,"Brooklyn. NY" " got txt 40min after sched dpt. saying plane had just arrived @ JFK. Late Flightr txt w/ dpt gate change. Then 9:04 dpt for 7:40 flight.",jetblue,duendecillita,0,,NYC " gr8 Mint crew on flight 123 to LAX they're Mintalicious TrueBlueLove ShelleyandMarcRock travel air",jetblue,SMHillman,0,,"New York. NY" " great flight and crew! Flight 51 from BOS to MCO",jetblue,leahmg2,0,,"New Jersey" " great flight http://t.co/E0R0NTO4TR",jetblue,delmo75,0,, " great flight on a brand new jet. Great seating. Beautiful plane. Big fan of this airline.",jetblue,AuthorMarcClark,0,,"New York City" " great flight! Great view! :-) http://t.co/Yxn00pnOav",jetblue,AlanaMYzola,0,, " great job getting flight 28 in 10 minutes early. Too bad we're at 50 minutes and counting waiting for our bags.",jetblue,"Dr_Dif",0,,USA " great smooth flight too! 👏👍",jetblue,HUSKIE25,0,,"Olean. NY" " great to see the RedSox plane and your reminder you ❤️NY side by side at JFK catsanddogslivingtogether http://t.co/KFUyYoKUFv",jetblue,ctpeifer,0,,"NYC/Austin" " great trip today! Thanks to the crew flying us home. they were fantastic! http://t.co/sk6W9XQaQB",jetblue,"fialho_monica",0,, " great will do once I land in JFK",jetblue,joahspearman,0,,Austin " great.",jetblue,MmmRubin,0,, " ha ha! Can I get a wake up call at boarding time please? Large coffee. extralight extra sweet please!",jetblue,jabeblanchard,0,,"Right Coast" " had a great experience working with Glenn Coles at Buffalo-Niagara Airport!! Top notch employee",jetblue,MichaelRunfola,0,,Buffalo " had a great flight to Orlando from Hartford a few weeks ago! Was great to get out on time and arrive early!",jetblue,SullyinVA,0,,"Stratford. CT" " had a potentially stressful situation in reFlight Booking Problems a flight which she diffused and helped make awesome!",jetblue,pdeverak,0,,"San Francisco. California" " haha no need to apologize 😁 I'll be Flight Booking Problems sooner than Late Flightr. I love JetBlue",jetblue,"m1ss_DefJam",0,,"Orlando - ΜΣΥ" " haha thanks Jetblue👌☺️",jetblue,"ft_tyman",0,,NBMA " haha. TY. Do you know what time that lane opens at Logan?",jetblue,kbosspotter,0,,"Logan International Airport" " hard to tell. but was told wifi only worked for one side of the plane.",jetblue,gczark,0,,"New York. NY" " hard when you're with your younger siblings and cousin and they just want to go on the airplane. We should get better than this",jetblue,BritC2,0,, " has screwed me over for the last time. . glad to give you my business. JetScrew AwfulCustomerService",jetblue,"mattjay_son",0,,"Los Angeles. CA" " has the worst customer service out of any airline company. dontflythem",jetblue,JSHKODNIK,0,,"Buffalo. New York. Florida" " have a cpap machine for sleep apnea. Is this OK to carry on if I also have a small bag for clothes?",jetblue,"burke_dori",0,, " he just went above and beyond to be helpful",jetblue,spaceracedjs,0,,Brooklyn " he loved the natural beefjerky snacks😉",jetblue,GuidanceGirlEm,0,,"New York. New York" " he's sch for 530 tmw on AA. would love to find him an earlier one with yall if possible. He's in FLL",jetblue,GenuineJack,0,,Massachusetts " heading to Buffalo... trading the cold in Boston for colder in Buffalo... Maybe the Caribbean next time?",jetblue,JPopsie,0,,Global " heard about the charge for 1st bag and tighter seats - no need to be a loyal JB customer anymore!",jetblue,travelingranger,0,, " hello! my husband bought us a trip last night & just noticed my last name is misspelled! What can I do? Thanks!",jetblue,"maite_rodrgz",0,,"Puerto Rico" " here in Austin I saw the water bottles & snacks @ the desk for your waiting passengers! Im so Flight Booking Problems my next flight with you!",jetblue,mrsoramsey,0,, " here we go again. 2nd round trip to CA in a week TrueBlue",jetblue,peteiuvara,0,,"New York" " here you go... Your napkins pretty much say it all! http://t.co/OxY1Jnpjm3",jetblue,Kristenrx5150,0,,anaheim " here's part: was at bag drop inserted my JetBlue cc. didn't print pass. Agent standing in front of me refused to print my pass",jetblue,calvinsavanna,0,,"Naples. FL. Boston. MA" " hey JetBlue. Still waiting to hear where you lost my 9'8"" surfboard between JFK and BQN airports.",jetblue,TomNaro,0,, " hey awesome peeps. what's up with flight 1159 from Boston? Delayed 3hrs?",jetblue,djchupy,1,,"Miami. FL" " hey me and my family have questions on a trip to Disney world that we are doing in April . Please follow me so I could dm you guys",jetblue,"DaniellaS_Melo",0,,"NYC ❄️ / COL" " hey you guys remembered lol! But now my BOS flights delayed... And turn the heat down in T5 it feels hotter than PR.",jetblue,PaulRivera88,0,, " hey. so. Dre at Seatac check in needs a raise. stat. Dude gave me amazing customer service and made me feel valued. 👍",jetblue,MaxwellAMooney,0,,"Mill Creek. WA" " hi I flew with your airline once in Australia and saw zero kangaroos. Had this been rectified",jetblue,geeseNquackers,0,,Glasgow " hi friend! Question for you when you have a moment.",jetblue,"elias_rubin",0,,"New York. NY" " hi guys. do you have a general enquires email address please? Thanks David.",jetblue,DavidAlfieWard,0,,"London UK & USA" " hi is there a way we can check to track the flight that will arrive & that will be our flight to depart.",jetblue,SNS858585,0,, " hi! Is it possible to upgrade to a Mint seat on an already booked ticket? Thanks!",jetblue,LindseyKelk,0,,"New York & LA" " hi. Just DM'd info",jetblue,juntocaustic,0,, " honestly I’m glad you didn’t Cancelled Flight the flight. just that I’ll be driving home at 3-4 am now. :/",jetblue,TranquillityIW,0,,"Somewhere in between" " hope so! looks nice and warm in San Juan 🌴",jetblue,canolibean,0,,"the burg nj" " hopefully this flight Seattle to Boston 2pm will have wifi. Our first one did not and we had to entertain ourselves! lizaapproved",jetblue,AdamJBerry,0,,"Provincetown Ma" " hotspot free WiFi makes me happy. jfk itsthelittlethings",jetblue,KarlMiller,1,,"Round Rock. TX" " how about an update on flight 475 leaving tf green delayed",jetblue,JohnFMacky,0,, " how about free wifi on flt 1254 out of PBI to make up for 2.5 hr delay? Treat us right.",jetblue,Scott66Ash,0,, " how can we get help with a hotel we booked with you and are having issues with.",jetblue,KatLaur12,0,,Boston " how can your entire system go down? No IT? Really?",jetblue,emptynester25,0,, " how come you're responding to everyone else and not me wtf",jetblue,yaffasolin,0,,"New York" " how do I get a copy of my last flight showing original time and delay? I need it for work. Thanks!",jetblue,CinziannaP,0,, " how do we watch the oscars though right now?! No abc on flight :( missingtheoscars",jetblue,nooshies,0,,"Boston. MA" " how long does it take for a bag to get to the baggage belt!!!!! toolong of a wait",jetblue,Evecotto,0,, " how much for a trip to a warm island http://t.co/N3SUIip0VW",jetblue,WallNyc,0,, " how much longer to JFK open's I am a diabetic and I need sugar plane don't have nothing",jetblue,wwewwf1982,0,, " huge fan of great brands and people doing great things… you guys rock happy to share the love!",jetblue,iSocialFanz,0,,"Phoenix. Az" " i am here - what is your resolution?",jetblue,ZKatcher,0,,"Washington. DC" " i am sharing it to the public. I fly 20 times a year and sitting now on the tarmac in fll. Your staff is the worst i ever met.",jetblue,"NY_US",0,,"NY NY" " i appreciate that. When i flew with you in January the check engine light came on right before take off. Now it is a computer.",jetblue,smsuconn,0,,"Alexandria. VA" " i deleted that tweet because one of your wonderful employees swooped in to help--faith restored. You are one of the good ones. 👍",jetblue,NickTypesWords,0,,"Inquiries: CAA • Miller PR" " i hate the internet lol",jetblue,kileyywill,0,,"Tallahassee. FL" " i love this song <:3 thanks ",jetblue,datminecraftboz,0,, " i only take jetblue to travel and i have to go to maimi next year but you guys dont go to maimi😭 why dont you guys go to maimi???",jetblue,"HayesGirl_",0,, " i'm getting info from the website. but needing to check it and the alerts would be much more beneficial.",jetblue,LyndsaySignor,0,,"New York City" " id appreciate that. Would also you mind contacting the pilot of my flight and request that I be allowed to announce over intercom?",jetblue,shannonwoodward,3,,"Los Angeles. CA" " if I had made as many mistakes as you in as short a period of time. I would I have lost my job at this point!!!",jetblue,djcheros,0,,"Portland. Maine" " if I had my tux. it'd be a date! UMosaicMeCrazy http://t.co/hap4gboSTU",jetblue,SMHillman,0,,"New York. NY" " if I tell you I like that pick. will that get me that bump to first class? :)",jetblue,JunkyardFiegs,0,, " if I'm about to get on a plane. I think I deserve to know what the mechanical issues are for the flight being delayed.",jetblue,MsBooya,0,, " if i ask ask the pilot will he tell me the name of our aiecraft",jetblue,kbosspotter,0,,"Logan International Airport" " if my flight says delayed with estimated departure listed. can I arrive at airport Late Flightr?",jetblue,CaseyParksIt,0,,Chicagoland " if my flight was delayed can I show up at the airport with the appropriate amount of time for the delay or do I have to go on time?",jetblue,"ItsChristine_x",0,, " if someone had bothered to inform us that the airport closed. that would have helped.",jetblue,davisesq212,0,,"New York City" " if there is a ""processing error"" the why do you send out full flight tickets and confirmations? FlySouthwest",jetblue,"Old_bauer",0,, " if u want to be helpful save me the trip from Westchester Cty to JFK. plus parking - my info is in the photo http://t.co/JI7xkS2jkk",jetblue,edgarsantana,0,,"ÜT: 40.96513.-73.872957" " if you can get us on a flight to Vieques all will be good. Right now. not looking promising.",jetblue,MaryCallaRowan,0,, " if you can't guarantee parents will sit with their children. don't sell tickets with that promise! jetblue http://t.co/HDoXiM6NZ2",jetblue,ThatJasonEaton,0,, " if you want to be helpful. find us a seat. Don't quote terms and conditions. jetbluefail",jetblue,ThatJasonEaton,0,, " if you want to fly in a storm that's your right. But give us the choice. We have kids and don't want to chance it. nixchangefees",jetblue,ThatJasonEaton,0,, " ill call in the morning. too upset right now.",jetblue,cbogie,0,,indoors " im flying with you from mi-boston and then icelandair to iceland. 8 hours between. can we check our bags all the way?",jetblue,aclaessen,0,,Hollywood " im in a session presented by one of your beloved travelers. .I see why you love him so much http://t.co/vv8cFyhKVb",jetblue,princessmarapao,0,,"Virginia Beach. VA" " im still waiting??? No answer!!",jetblue,mariambueno,0,, " imma need the hook up tho",jetblue,Rowe0neTen,0,,"South jamaica.. Queens" " in the sky on flight 833 from BOS to SFO. Awesome crew! Helene rocks!",jetblue,jaycaz80,0,, " incidentally. Sheila at JFK deserves a raise because she's awesome.",jetblue,NickTypesWords,0,,"Inquiries: CAA • Miller PR" " incredible PR team. 👏👏👏👏",jetblue,AStateOfSnark,0,,Boston " insane the craziness I've seen with Jet Blue today at Newark Delayed 3 hours and now we are waiting for a Pilot!! jetblue",jetblue,JoanIngerman,0,, " insensitive? FoodAllergies are life-threatening. Unsolicited UNEDUCATED opinions are inappropriate. reckless & dangerous to (1/3)",jetblue,CureFoodAllergy,2,,Boston " is I can't make changes on the website am I still charged 25 dollars for using phone",jetblue,MerrickRealtor,0,,Merrick " is JFK still closed? Tryna get out of Ft Lauderdale on flight 502. just want to get home to nyc!",jetblue,shirabird,0,,brooklyn " is REALLY getting on my nerves !! 😡😡 nothappy",jetblue,"nesi_1992",0,,undecided " is a joke. Missed my connecting flight by 5 minutes. Last flight of the day and they don't hold it. 5 minutes.",jetblue,BubbaLucius,0,,"OP NY" " is amazing. Had a short delay. They gave me $150 credit! It was literally pretty much my fault I missed the flight.",jetblue,BookerWoodfox,0,,"Lynn. MA" " is bag check cut off 30 minutes before the original departure time or the estimated time shown online?",jetblue,"thereal_SNL",0,,"District of Columbia" " is blaming for flight 584 luggage debacle! luggagegate",jetblue,HaasMonte,0,,NYC " is definitely my new favorite airline.",jetblue,katie654,0,, " is flight 51 on 4/24/15 moved back? When I booked it said we arrive 11:31 but now it says 12:08 😢",jetblue,kbosspotter,0,,"Logan International Airport" " is flt 1202 delayed?",jetblue,islandershf,0,, " is gettin fancy! Mint LieFlat Nice work on the menu LobsterMac BloodyMary JetSetter http://t.co/zf5wjgtXzT",jetblue,EricaRhone,0,,NYC " is giving us free movies because apparently the dunkin donuts coffee is a safety hazard. thingsyoucantmakeup switch2SBux?",jetblue,evelynsarah,0,,"Los Angeles. CA" " is it true there's a new A320 livery and a new website...?!",jetblue,kbosspotter,0,,"Logan International Airport" " is it your standard protocol to call security onto a plane for a crying baby?",jetblue,TJBlazer,0,,"gulf coast. FL" " is so sloooooow today",jetblue,arianneoo1991,0,,"Puerto Rico" " is that one on the picture http://t.co/lxwbsfxfj0",jetblue,"joel_betances",0,,"new york" " is that supposed to change in the near future?",jetblue,brycecollins123,0,, " is the best! Can't wait to use my travel bank $ for a FUN trip.",jetblue,kaesavga,0,,"metro Boston" " is the greatest airline ever 💕✈️💺 TrueBluePoints jetbluemember",jetblue,IrenePesoDoE,0,, " is the trueblue site broken at the moment?",jetblue,"johnny_danks",0,, " is the worst. I have to postpone my trip and they can't accommodate guests like NeverAgain",jetblue,BernieCheersing,0,,"Washington DC" " is there also a way I can get a printed one for my records? I keep them whenever I fly :)",jetblue,kbosspotter,0,,"Logan International Airport" " is there wifi on he plain",jetblue,tyboooo314,0,, " is your partnership with Hawaiian live? Earn Hawaiian miles flying Jetblue ? IF so. how do I add to my JB Flight Booking Problems ?",jetblue,spark911uk,0,,"New York City" " is yr site having trouble for mobile check in ?",jetblue,monia,0,,"san francisco CA" " isn't this something YOU should do?! Why should I tell your crew how to do their job?",jetblue,davisesq212,0,,"New York City" " it is absurd that I have waited more than 45mins because the flight attendant assigned for my flight is Late Flight. You dont have others?",jetblue,lopezlaymari,2,,"Miami | Puerto Rico" " it says it is now 9:58 you owe me",jetblue,JustRhinoceros,0,,"Saint Leo" " it seems I never received an ID. just a password.",jetblue,BernardLeCroix,0,,"Providence. RI" " it seems almost inconceivable that sitting a 5 year old alone is considered okay. But this guy thinks so. http://t.co/q9n6NZYSpK",jetblue,ThatJasonEaton,0,, " it was at JFK airport right now",jetblue,michaelhakimkan,0,, " it was booked through work but added upgrade on seat. Need the upgrade receipt.",jetblue,tonymbove,0,,"Cambridge. MA" " it was but obviously it wasn't linked as there is nothing there when I tried to book with it.",jetblue,BernardLeCroix,0,,"Providence. RI" " it will be glowing. Your crew and your aircraft sparkled. You guys know about right? Might be a good partnership:)",jetblue,eatgregeat,0,, " it's been 3 hours. why have you not sent the plane from the hangar for flight 1533 at JFK? This is absolutely ridiculous.",jetblue,karaklenk,0,,"New York" " it's been a while since I've angry tweeted an airline. Apparently you read my mind before I could bitch. Thank you for the credit.",jetblue,"lynn_with_an_A",1,,"Brooklyn. NY" " it's noting about me i m perfectly fine it's the attitude and dealings with flyers. Stubborn. Demanding. Unwilling to accommodate.",jetblue,"NY_US",0,,"NY NY" " it's ok. Things happen. Just very frustrated when you have to change your schedule. See you tomorrow for a new rescheduled flight.",jetblue,paupaucda,0,, " it's okay...I'm actually a tea kinda guy anyway. Thanks!",jetblue,heyjdoan,0,,"Cambridge. MA" " it's only because I'm wearing TrueBlueColors!",jetblue,SMHillman,0,,"New York. NY" " it's poop and barely works",jetblue,ch00bee,0,, " it's ridiculous that I just got home and I was supposed to land 3 hours ago bc I am HELLA tired",jetblue,logsoleary,0,,RTR " it's sunny and gorgeous in ny actually. What's the real reason?",jetblue,emptynester25,0,, " it's time for our brandmance 2 go UpWhereWeBelong https://t.co/KtAWbiUUro",jetblue,SMHillman,0,,"New York. NY" " its a wonderful thing!",jetblue,janinenelson009,0,,"iPhone: 33.761105.-118.193817" " its always a pleasure ☺️",jetblue,KarlaBaerga,0,, " its domestic I just wanted more of an idea so I don't get surprised.",jetblue,sunflwer1975,0,,"Boston. MA" " ive tried on my phone and laptop :(",jetblue,"tahlia_simpson",0,, " just DMed. thanks so much for addressing this so quickly.",jetblue,MarissaBreton,0,,Boston " just a heads up. this page no longer exists http://t.co/NsJWVTTjGo",jetblue,bmose14,0,,"Boston. MA" " just a very rude rep while trying to book family vacation using trvl credit. on phone w/ new rep now who is being very helpful",jetblue,KevinDwan,0,, " just called that number and left message. Are you at to pass along message to team too?",jetblue,KTrerotola,0,,"Boston. MA" " just had a horrible experience with check in agent at fort myers. I'll document and send details. off to Boston",jetblue,calvinsavanna,0,,"Naples. FL. Boston. MA" " just learning about your famous apology in social media marketing. Is Twitter an asset for Jet Blue now? ",jetblue,EasyEdmund,0,,"OH-LA-AZ-NY-AFG-IL-?" " just leave certain things to the kids.",jetblue,BlackeyeBandit,0,,"l be where l'm at" " just lost my business Enjoy your profits",jetblue,44riggins44,0,,boston " just lost very loyal customers who use them 4-10 times a year.",jetblue,MaverickEMT,0,,"New York" " just mine sadly.. But yea the fly fi is awesome",jetblue,AliBessette,0,, " just please get my luggage from 2070 onto carousel 5 / Logan Airport and I'll be able to go home!",jetblue,scoremoresales,0,,"Boston. MA" " just sat on a plane for 3 hours in Dulles insane ijustwanttobeinBoston thanksDC",jetblue,JtRoP,0,,"Easton.Ma" " just touched down in NewOrleans for the annual national distributor conference! livethelegend",jetblue,tarapall,0,,"Long Island/Westchester" " just wondering if the website is having issues today. Trying to book a flight with my visa I always use and its rejecting it.",jetblue,"tahlia_simpson",0,, " keep going back and forth with being able to board and then not. But great agents in savannah!",jetblue,stacyhirst,0,, " keeps asking me to enter a valid email address. My info is saved and has worked hundreds of times before",jetblue,"johnny_danks",0,, " keeps getting better. No water on the plane.",jetblue,"SL_024",0,, " kids fly. Don't hire people who don't care about them. This guy. jetblue http://t.co/clvlhfgUZw",jetblue,ThatJasonEaton,0,, " knew that ... has to be done at the Gate correct? If so what time does gate open",jetblue,MerrickRealtor,0,,Merrick " last flight was Cancelled Flightled. then it was 2 hours to change a light bulb. now sitting here waiting for maintenance. Unreal.",jetblue,AIMPortW,0,, " last sleep in Cali... back to JFK tomorrow night. Looking forward to an another amazing flight with you all :)",jetblue,KnockoutOC,0,,"New York City" " last week I bought a plane ticket round trip to FL & just 4 fun I look at the price of them today and they went down! nothappy",jetblue,eldridgechm,0,, " letting me down in San Fran. No Media rate? What's the deal? Looks like this is the last time I fly anywhere with you.",jetblue,BluTapes,0,,Boston " lipstick on a pig still a pig. Ur new baggage claim @ SJU is a disaster. No chairs. 20 mins+ wait for baggage. fail",jetblue,SpedAdvocates,0,,"Wellesley. MA" " lmfao.",jetblue,MrDarqCloud,0,,"The Road to Damascus" " lmfao. i love it",jetblue,Cpaul91,0,,"RVA-804\757" " lol at your ""estimated departure time."" Plane hasn't even started boarding yet. You can't even get your delays right.",jetblue,"SL_024",0,, " lol the fleet on fleek... i see yall ballin... new jets on deck..",jetblue,LonSoCal,0,,Tally " lolol ",jetblue,MizzCandy09,0,,"Brooklyn. NY" " look what I capture at Uvf http://t.co/Lj2ZXZN8kG",jetblue,PilotFresh,0,,Dubai " looking to for low rates bos to Vegas in Late Flight June for 3 kids and myself for a sporting event. Any deals or breaks",jetblue,mcmahon0074,0,,"some where in massachusetts" " looks like their inflatable car seats got left on the plane. so I guess they'll be back sometime!! savethoseseats",jetblue,HCtwo,0,,"The City of New York" " lord...",jetblue,dslreyes,0,,"Brooklyn. NY" " lots of people scratching heads and looking at screens ignoring passengers",jetblue,"rolf_schomaker",0,,"ft Lauderdale" " love it as always!",jetblue,"stephane_vt",0,,"Port-au-Prince. NYC." " love traveling with Jetblue. Cant wait to go to Paris oui oui!!! NYC was awesomeee!",jetblue,gigiri27,0,, " love you guys. You know that. But I paid for prem. wifi toplay . No go. Ping terrible / up too http://t.co/CmjRIWOP7O",jetblue,TumbaSherman,2,,"Ft. Lauderdale" " loved the service from the staff at Newark today.",jetblue,Ptesher5,0,, " loves Cancelled Flightling tickets and not telling their customers flyunited",jetblue,"Old_bauer",0,, " loves to respond to positive tweets but they ignore problems w/ customers. Just ask NOLA musician about that. shameful",jetblue,LisaPal,0,,"New Orleans. LA" " loving the free wifi and legroom ✈️ SeattleBound",jetblue,cristinaroe,0,,"Newport Beach" " luggage fees? won't b flying JB again! at least AA gives platinum pass 2 bags! tired of overchging bg herded like cattle2slaughter",jetblue,YvonneTrimble,0,,"Port au Prince. Haiti" " making a bad situation worse. Cancelled Flighted flight. making us stay overnight in SXM. Won't provide vouchers to stay in a different hotel",jetblue,rosenrj,0,, " managers telling us to write a letter because we're upset about our tickets to leave tomorrow getting Cancelled Flightled without any notice",jetblue,"Old_bauer",0,, " many thanks. as always your employees are professional and courteous. Whenever I have the option. you are my go-to airlines.",jetblue,peterfransson,0,,"Inter/Outer-Continental U.S." " marks 15th birthday with 'Blumanity' paint job - (blog) http://t.co/lFGR0Nifut",jetblue,JetBlueNews,0,,USA " marks 15th birthday with A320 painted in 'Blumanity' paint job http://t.co/9vTFM7kNad",jetblue,fromtheleftseat,0,,"Phoenix AZ" " marks 15th year with new ""Bluemanity"" plane design - Sun Sentinel http://t.co/SjVEelween",jetblue,JetBlueNews,0,,USA " may I check my 17-month-old child's fold-up crib for free on my flight tomorrow. similar to your policy for infant car seats?",jetblue,joespurr,0,,"Cambridge. MA" " maybe announce the delay so we don't sit on the plane on the runway for an hour+ before taking off",jetblue,timmybicicleta,0,,Boston " maybe have a supervisor find out why the international checkin at FTL hasn't moved in 20 minutes yet employees picked up 100 pizza",jetblue,janefbolin,0,, " me again :) you don't have ABC on Inflight TV. do you? (If so. what channel? SharkTank is on!)",jetblue,KTrerotola,0,,"Boston. MA" " mechanical failure isn't Boston' fault.",jetblue,KBeckwithDane,0,, " messaged you. thanks",jetblue,yaffasolin,0,,"New York" " mint seats are AWESOME! :-) best business class in the US!!!",jetblue,"RajGoel_NY",0,, " minutes to spare.",jetblue,kaitlynrosati,0,,"CONCRETE JUNGLE" " mission accomplished: gave a hug http://t.co/LT1pYKfvRq",jetblue,princessmarapao,0,,"Virginia Beach. VA" " my SIL bought tix for us to NYC. We were told at the gate that her cc was declined. Supervisor accused us of illegal activity.",jetblue,mellamommy,0,, " my butt hurts.",jetblue,Clagett,0,,"Jamestown Virginia" " my credit card company accidentally marked my jet blue tickets as fraud. then corrected their mistake and reposted the money.",jetblue,alanbestnyc,0,, " my daughter's college game in Denver. Only one set of parents will be there 😢😢😢",jetblue,revooh2009,0,, " my email is my twitter handle followed by gmail ☺👍👍",jetblue,BFarraye,0,,NYC " my family and I are excited to see you too😊😊",jetblue,laurenmichele26,0,, " my flight 475 Cancelled Flighted due to lavatory problems. Can't confirm if they are gonna get a flight from Boston Logan Int",jetblue,JohnFMacky,0,, " my flight attendant Angel was awesome. 415 kudos",jetblue,bangerangz,0,, " my mom always said to never settle. If your chips ain't blue. you just won't do.",jetblue,paradeinpink,0,,Somewhere " my mom wanted me to change her seat along with my sister. but their two different reservations and idk",jetblue,kbosspotter,0,,"Logan International Airport" " my mom's baggage is lost. in fly 1557 fort lauderdale-Bogotá today. Colombian employees treated us badly . need help please",jetblue,CamiCorreaBal,0,, " my phone number when you have any news for me is (631)891-5722",jetblue,"joel_betances",0,,"new york" " my request has nothing to do with rescheduling. But customer service has such a bad attitude today. badservice",jetblue,MakebaMakeba,0,, " my son left his iPad on flight 1401 from JFK to FLL on Monday. I called and left message and have no heard back. Seat 25A.",jetblue,fatlifeguard,0,,"Long Beach. NY" " my wife and I booked last minute flights for a funeral separately. but we would like seats 2gether. can you do this if we DM conf s",jetblue,EDTakeDown,0,,"New York" " my wife sent me a family invite but I never accepted it. She should not be locked into a family account that never got created.",jetblue,marcmansfield,0,, " need flight to ATH from PDX. Do you coordinate with other airlines?",jetblue,shypoke1,0,, " needs to get its act together in PHX",jetblue,mjayeinstein,0,,"Tempe. AZ" " never had an airline refuse to help sit parents with tiny kids. But this guy is willing to do it. JetBlue http://t.co/MzZfGqfHu2",jetblue,ThatJasonEaton,0,, " no I asked. Either way it doesn't make the flight less delayed.",jetblue,"SL_024",0,, " no baggage crew update! Your staff is incompetent with no answers after 2 hours....",jetblue,HaasMonte,0,,NYC " no excuse though for 3 gate changes though.",jetblue,davisesq212,0,,"New York City" " no m'good. Just get me home",jetblue,cwolicki,0,,Boston " no more than half an hour wait. It's unreal. Finally first bag coming out. SJU needs to work on this",jetblue,Evecotto,0,, " no news here at the gate. What are my options?",jetblue,rjburnsva,0,, " no one yet but some. fl 8162",jetblue,RobertPiacente,0,,"Long Island. NY" " no seat assignment 5 mins before a flight...line 20 people deep. Guess I'm sitting with the baggage? ",jetblue,kerifischer,0,,"Fort Lauderdale. FL" " no they offered the flight (4/19). I paid. then they changed it.This is the 2nd time you have done this to me. ruins cruise plans",jetblue,RobinFicklin,0,,"Logan.Utah" " no updates on anything! All we know is there is an issue with the front wheels being locked.",jetblue,VRogers218,0,,"Quincy. Ma by way of The #413" " no. Did not catch his name. I am sure Jason will know.",jetblue,NickMarvalous,0,, " no. I am fine to fly! Haha. they come at random. with the hemophilia. but what if i need extra assistance",jetblue,kbosspotter,0,,"Logan International Airport" " no. I haven't done that yet. Is that something I can do online? Thx!",jetblue,AlisonReynolds,0,,"Boston. MA" " no. Not boarding order. Someone boarded with. Service Animal which a member of my party was allergic to and because the flight was",jetblue,MaverickEMT,0,,"New York" " no. Please stop.",jetblue,Runway1R,0,,"Home: IAD. College: JFK" " no. but we're on the flight leaving from Boston to Seattle right now. :) flight 597",jetblue,amybruni,0,,Massachusetts " no. come on.",jetblue,2AvSagas,0,,"New York City" " no. they're too busy being awesome and trying to get us out ASAP. I'll deal.",jetblue,MsBooya,0,, " no. we are at a hotel. Also. Jetblue lost my daughters luggage. How do you lose luggage if the plane never actually left!!!",jetblue,jsgerson,0,, " nope. Currently sitting at my gate.",jetblue,MeganAurea,0,,"Buffalo NY/ Pinehurst NC" " nope. None to be found",jetblue,MeganAurea,0,,"Buffalo NY/ Pinehurst NC" " nope. The ""regular"" line was multi-x faster. You literally direct all the wheelchairs and strollers into the same line as EMS.",jetblue,briantafel,0,,"Brooklyn. NY" " nope. This 8:45am flight is now not leaving until almost 5pm. 5! I can't believe I paid money for this.",jetblue,jackburke,0,,austin " not an issue but I think training & information would help. Great ppl but service needs to switch from individual to group better",jetblue,RobertPiacente,0,,"Long Island. NY" " not cool to announce a flight ""delay"" when everyone is checking in. A 4 hour delay bdl-dca with a staff offering no help.",jetblue,MissMichelle422,1,, " not cool. At the gate. turns out my flight from FLL to JAX is delayed. yet app says on time. Not a good start.",jetblue,SusetteAG,0,,"Miami/Ft. Lauderdale. FL" " not making a great first impression on my first flight. 20 minutes before boarding and the gate agent still can't assign me a seat?",jetblue,eatplaylove1,0,, " not ok to Cancelled Flight flight 1274 tmrw for ""weather"" & to rebook 4 flight the next day when there is flight tmrw night. no compensation?",jetblue,carolinerkenny,0,,"NYC/RVC/CHS/WASH DC" " not one of my four flights this trip has been on time. What the he'll is your companies problem?",jetblue,djcheros,0,,"Portland. Maine" " not to get into semantics here but ""by"" means ""within the extent or period of: during"" and it is still technically 2/19 dictionary",jetblue,royalsherman,0,, " not to mention the fact that we paid extra just to fly jetblue thinking it was the most reliable..",jetblue,komal102,0,,BOSTON " note the time this was taken (now at 906 am) and flight still listed as on time for 910 when I'm not onboard http://t.co/zvfmxnuELJ",jetblue,davisesq212,0,,"New York City" " nothing but praise for you helping our lady make her flight to CHS tonight! impressed",jetblue,catiehorst,0,, " now out of A gates and into main terminal @ DCA. members keeping watch from ATCT. avgeek http://t.co/hPsiEaokwh",jetblue,rkflyga,2,,KFDK " now we are delayed until 1:02! This is ridiculous",jetblue,thatsmypotpie,0,,"Central Perk" " now we are waiting over an half hr for the packages. What's wrong with you guys?? http://t.co/wVGpp3Ymz1",jetblue,"NY_US",0,,"NY NY" " now we dont have enough money for parking in your garage this is your fault and im not paying for what should be 10mins into 3hrs",jetblue,emilybholan,0,,"N Y" " now when I call it's still at the warehouse and might be going out tonight",jetblue,Trufflebaby2,0,, " of course !!!!",jetblue,LustyLovah,0,,"Where my pockets can take me" " of course I am!!✈️",jetblue,PumaSF,0,,"San Francisco" " of my tray table is broken what do i do?",jetblue,"Ben_Harriton",0,, " offered to pay for tix at the airport BC we were never told that our reservation didn't go through. Was told I could pay $2275 pp.",jetblue,mellamommy,0,, " offers free flights for ""Fly it Forward"" campaign http://t.co/Yh1KZkYZrR http://t.co/wmO6tKqhXp via travel cause",jetblue,corinahe,0,,USA " offers hot tea and coffee...at the gate! You guys make me wonder why I have ever flown any other airlines! ☕✈👍",jetblue,SmithsShannon,0,,"MA & NJ" " oh definitely. I kind of only fly JetBlue.",jetblue,RachelLCoppola,0,,"LA & Boston" " oh hell no. I'm not waiting again to get hung up on after speaking to 2 rudeservice people",jetblue,MakebaMakeba,0,, " oh right! Me and hundred people arrived back to the same gate we left minutes ago in SDQ http://t.co/7gB0hgW51t",jetblue,AristidesPN,0,,"ÜT: 18.463449.-70.003608" " oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!!",jetblue,TheSnortherner,0,,NYC " oh. And thank you for responding",jetblue,Ketzirah,0,,"Washington. DC" " oh. Makes sense. My bad.",jetblue,KoolieAshSays,0,,"ÜT: 17.9889591.-76.7712636" " ok is I hope thy the Bahamas next",jetblue,RogerSaintange,0,, " ok should I start looking into other flights?",jetblue,JohnFMacky,0,, " ok thank you for the quick response JetBlue still the best comp",jetblue,jaredmooreski,0,, " ok thanks. Safety first.",jetblue,WeChiefMusic,0,,"Planet Brooklyn" " ok we got as far as Atlantic City due to JFK being closed. Can you get us to HPN or LGA?? Please?",jetblue,sylvie75015,0,,"Larchmont. New York" " ok!!! That's super helpful. Thank you. I'll reach out if I have any other questions.",jetblue,JessicaBurack,0,, " ok. I'll book JB to JFK then book to ATH. Thank you.",jetblue,shypoke1,0,, " ok. tx. Will tell the guy sitting next to me at the gate",jetblue,cwolicki,0,,Boston " okay awesome! Thank you!",jetblue,AliBessette,0,, " okay so anything using contactless EMV should work. just your internal testing and training is currently Apple Pay specific?",jetblue,coolman13355,0,,Texas " okay thank you! I'll check with them again!",jetblue,suek03,0,,"Austin. TX" " okay thanks. Hope to be flying with you guys soon!",jetblue,"_stephanieejayy",0,, " okay. Names of SJ crew are Alamo. Tatiana. Keep telling me to hold. then leave desk. Ali told me he couldn't help bc going on break",jetblue,aaronkinnari,0,,Gotham " okay. The new screens are laptop-large & real nice & the wifi is appreciated. Thanks god for this tiny lil man in the middle seat.",jetblue,thedanband,0,,"New York City" " okayyyy. But I had huge irons on way out. Promise no shenanigans?",jetblue,labeles,0,, " okie doke! Knowing you. you will fix this :)",jetblue,kbosspotter,0,,"Logan International Airport" " on flight 2416 to Orlando...ridiculous that we had to wait for this high school band to board. notbabysitters whrsthecoach?",jetblue,koztang,0,, " on flight 622 from Nassau to JFK. Not showing Cancelled Flightled yet but assuming it will be? Any info?",jetblue,MegBurns,0,,"west hartford. connecticut" " on hold for 30 mins placed on hold then hung up on 2nd time in 2 days Only looking for group rates. BOS-SJU 5-12 to 5-19 10 people",jetblue,jmoalmawali,0,,Boston " on the plane now! Hopefully no longer at the mercy of the playlist! Thanks!",jetblue,"Suzanne_BeDell",0,,Boston " on your 1503 flight JFK to PR. They got the doors open on this frigid temperature. icyflight",jetblue,Acevaz,0,,"The Big Manzana" " once again my flight is delayed. I hope I dont miss my connecting. Please don't fuck me... I have a girlfriend -_-",jetblue,djcheros,0,,"Portland. Maine" " once you go blue you don't go back",jetblue,TheEliad,0,,"42.3806° N. 71.2350° W" " only w/ $70 upgrade. Unsure why she can't just switch someone around. I called 24 hrs in advance for this reason.",jetblue,MarissaBreton,0,,Boston " or she :)",jetblue,kbosspotter,0,,"Logan International Airport" " order (3/3)",jetblue,CureFoodAllergy,1,,Boston " other jfk to Boston flights went off with some delay but not this. epicfail",jetblue,castellarin1126,0,, " our FoodAllergy community. IF you want our continued loyalty. you need to do better than that. Perhaps some training is in (2/3)",jetblue,CureFoodAllergy,1,,Boston " our flight out no Tv. Now our flight back not seated together. B6 620. Maybe our fault still no fun.",jetblue,DonnellyVJ,0,, " over 2 hour delay going from NYC to Denver! Come on man!",jetblue,WeChiefMusic,0,,"Planet Brooklyn" " perfect! Probably need some coffee to stay awake during the night :)",jetblue,lunchforone,0,,Germany " pilot: ""Don't worry folks there's a backup for the backup for every part of this plane."" Thanks guy",jetblue,bonniebethburke,0,,"Austin + Brooklyn" " plan to repair its brand http://t.co/ui9M8YpzH2 via ",jetblue,fromtheleftseat,0,,"Phoenix AZ" " planning on it! Btw. excellent service and crew from DCA through SJU into SXM!!!!!",jetblue,ErinMBarlow,0,, " plans to offer direct flights from JFK to DaytonaBeach. Florida starting next February.… http://t.co/oYLlRZQU5m",jetblue,"TravelLeaders_",0,,"Liverpool. NY" " please get service started at and offer good routes lile florida upstate ny vegas etc",jetblue,wclsc59,0,,"johnson city tn" " please provide me your direct email for me to explain.",jetblue,Darshan7Patel,0,, " pls find my bag. I need 2 get home! Very frustrating. Hope my bag is somewhere in . Leaving the jfk w/o my luggage.",jetblue,edgarsantana,0,,"ÜT: 40.96513.-73.872957" " pls send an IT tech 2 baggage office. Poor guy is trying 2 print my claim & can't. I need 2 get home. Upgrade 2 printers MFPs",jetblue,edgarsantana,0,,"ÜT: 40.96513.-73.872957" " poor storm customer service. 1hr takeoff delay waiting for the snack cart. rude steward (no names) and I love you guys. TrueBlue",jetblue,JefferyAArnold,0,,"Hoboken.NJ" " probably not anymore.",jetblue,"Brian_Genest",0,,Maine " question. flying for the 1st time with my 16mont old son...do I need to bring anything for him? Birth certificate/S.S. card etc?",jetblue,Laneit360,0,,"Here & There" " quick ? Why is a person traveling w a mosaic not get the green tag? Doesn't make sense I end up waitin 4 my sons bag anyway :/",jetblue,beachluvr104,0,, " quick question. to pay for a second bag. do I have to do it online or can I do it at the airport?",jetblue,prohumanlife,0,, " rather than trying to resolve customer issues. only options offered were paying cash @ airport or write letter. JustifyThisSupport",jetblue,ZKatcher,0,,"Washington. DC" " ready to go to Disneyworld! For the PrincessHalf http://t.co/sTQY9V8256",jetblue,DMakesCakes,0,,"Queens. NY" " real shit my nigga north don't play around!",jetblue,Galapaghxst,0,, " really caring??",jetblue,JulianBOGJB,0,,Colombia " really not acceptable. Just informed plane won't start. Chartering bus to take passengers to jfk.",jetblue,DrCraigKasper,0,,"New York. New York" " received a voucher but if you want to improve relations be up front with passengers.",jetblue,BKWIL,0,,"Brooklyn. NY" " received horrible customer service at LAX on 2/11. Reservation Cancelled Flighted without notification. despite having confirmation number.",jetblue,mellamommy,0,, " remember - I'm very doubtful and not very hopeful :(",jetblue,travelingranger,0,, " right now completely pissed off",jetblue,Trufflebaby2,0,, " ripped my suitcase. I then was yelled at with attitude from Geraldine. your employee at the baggage center.Worst airline= jetblue",jetblue,michaelhakimkan,0,, " rocking the Tim McGraw hold music",jetblue,mtmridesbikes,0,,"Raleigh. NC" " ruining vacations left and right. Who would have thought an airline can Cancelled Flight tickets without telling the buyer",jetblue,"Old_bauer",0,, " sadly. no! I have the app. but it also is experiencing difficulties. The flight information boards are keeping me updated.",jetblue,"Crimson_Zombie",0,,Chicago " safety first !! lovejetblue",jetblue,sportsguy44,0,,MA " said they haven't started looking for it. gave me a $25-$100 limit. In NYC at the Waldorf Astoria and can't find $100 outfit. 😒",jetblue,"Tay__Mc",0,,"Gainesville. Fl" " sale please soon?? I need a tan",jetblue,muneca641,0,, " saved the day:) lost a costumer jetblue makingthingseasy feelbetter",jetblue,innovatefitnow,0,, " saving my sanity. Leaving it behind for sunshine. escape FL bliss travel InDenial WhatFrozenPipes http://t.co/6TtzEJV3hY",jetblue,southxnortheast,2,,"key west to bar harbor" " says the person who hasn't been delayed for hours and now sitting on a runway with a wailing baby :)",jetblue,AMakuh,0,, " selfie on the flight 83 from JFK to Orlando . With http://t.co/QRANZImHTr",jetblue,"tom_brant",1,,"Southbury. CT" " send more service agents so all the stranded passengers can be helped!!!🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘",jetblue,jojo929,0,, " sent",jetblue,Trufflebaby2,0,, " sent :-) curious to see what kind of comp we get.",jetblue,anku,0,,"San Francisco" " serious attitude. I was in the fault for running a tad behind but before she even knew my name or my flight info she ASSURED Me",jetblue,kaitlynrosati,0,,"CONCRETE JUNGLE" " seriously? System down? No IT?",jetblue,emptynester25,0,, " seriously?? What is going on?! http://t.co/mTHM9waObu",jetblue,pseudomachine,0,,"New York City" " service for baggage at JFK is incomprehensible. No employee knows where our luggage is frM flight 424 LAX to NYC ITS AN HR WAIT NOW",jetblue,"Who_Knows_Me1",0,, " service getting worse and worse. Plane can't fly waiting on a 2nd aircraft. So much for planning.",jetblue,skenniston,0,,"Boston. MA" " she did. she's still waiting on a callback....the lack of follow through is what's concerning. smh",jetblue,nonchalantCUNT,0,,"ÜT: 33.724561.-84.565845" " she has...she hasn't heard from anyone in over a week. a nonstop flight and her baggage was lost/stolen. customer service 👎",jetblue,nonchalantCUNT,0,,"ÜT: 33.724561.-84.565845" " she helped me with my problem so easily and was so nice. you guys rock!",jetblue,"nancyberman_",0,,"• PSU '19 • faith •" " she hung up before I can get name. She took no accountability for keeping me on hold +20min. Next rep was not able to track name",jetblue,yippersNY,0,, " she was a phone agent. pls do! Peggy was pleasant. informative and delivered. ⭐️⭐️⭐️⭐️⭐️",jetblue,NMSpedaliere,0,,"Old Greenwich. CT" " she waved someone behind me to step forward although I explained what happened and indicated my need to make my flight",jetblue,calvinsavanna,0,,"Naples. FL. Boston. MA" " she's standing here on her cell no announcements no info thismosaicnothappy",jetblue,beachluvr104,0,, " shocker my flight delayed an hour. Thanks for reminding me why I switched to delta.",jetblue,"SL_024",0,, " short stop at JFK before IAD",jetblue,alnosh,0,,"D.C." " should I be nervous about a Sunday AM flight Baltimore to Boston? Any suggestions on what I can do? Need to be in Boston by Monday.",jetblue,"Rachel_Lipson",0,,"Washington. DC" " should I bother contacting them? I already checked into my flight 😕",jetblue,canolibean,0,,"the burg nj" " should I check in my awesome bag on my flight or carry it on... Decisions...",jetblue,kbosspotter,0,,"Logan International Airport" " should I expect delays at dca for 7am departure? Going to Orlando on flight 723",jetblue,tayeoman,0,,"Dayton. Ohio" " should i continue?",jetblue,alsonmusical,0,,"Yauco. Puerto Rico" " should've been on one of your flights instead... has now lost our bags to add insult to injury",jetblue,thisnamerocks2,0,,"Canton. MA" " shout out to the crew on flight 89 headed back to the big apple. they kept my glass half full the whole flight! jetbluejfk",jetblue,ChicDisheveled,0,,"San Diego. CA" " shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http://t.co/GGuAA1JvDF",jetblue,PeterSGreenberg,4,, " shut up an turn on the tvs/music",jetblue,dnaumann54,0,,Boston " since high likelihood of snow at time of flight tomorrow. any chance I can rebook for Sunday?",jetblue,FerrisSalameh,0,,"Brooklyn. NY" " sis and 16 month old nephew are. Last nights flight and this am mega delayed. Now this evening's is starting w delays. Why?",jetblue,"The_Radifier",0,,"Arlington. VA" " sitting on the plane in JFK waiting to take off doors are open catering is stocking up we are delayed but they couldn't be nicer",jetblue,EBlaikie,0,, " so I don't know confirmation number or the names of the flight attendants and supervisor",jetblue,"j_beatz247",0,,"new orleans" " so I'm penalized for packing lightly. having 1 bag and paying extra for a seat?",jetblue,"brian_cristiano",0,,"New York. New York" " so happy you can accommodate peanut/treenut allergies on flight! 1st online cover from air provider",jetblue,reenapilgrim,0,, " so technically I could drive to JFK now and put in. Request for tomorrow's flight?",jetblue,MerrickRealtor,0,,Merrick " so the prefference option is not something that you honor? So why having it as one of the services if not applied?",jetblue,gpsomo,0,,"New York" " so what about California",jetblue,Rowe0neTen,0,,"South jamaica.. Queens" " so why do you put this at the bottom of ur baggage report? For fun? JetBlue skytrax http://t.co/tU9JX2jaZN",jetblue,edgarsantana,0,,"ÜT: 40.96513.-73.872957" " so yesterday a flight I wanted to Chicago was on sale within my points range and today it isn't. Any way you guys can still honor",jetblue,RozFortuna,0,,Mannahatta " so you guys lost my bag that had all my ski gear in it. I flew here from NYC to ski. Should I buy new stuff tomorrow? ...",jetblue,mattwheeler,0,,"New York. NY" " some woman stole my seat on the plane but I was the one that had to sit elsewhere. Is that standard protocol?",jetblue,suek03,0,,"Austin. TX" " someone is here but has no info smh one bag came off and then nothing",jetblue,beachluvr104,0,, " someone should screen what you play on your flights. http://t.co/tNY9uIpha5",jetblue,BubbaLucius,0,,"OP NY" " something they're not telling us (2)",jetblue,MichelleAntunez,0,,"Miami.Florida" " sooo earlier i said i couldnt fly with you for my school trip but now i can! 😏",jetblue,SarahEH255,0,, " sorry for my misunderstanding of the term. but what does that exactly mean?",jetblue,BorjaAngoitia1,0,, " sorry to report we are stuck on Tarmac.. Being held so notwheelsup",jetblue,techcatalyst,0,,"New York. USA" " sorry. should have specified I meant ground traffic trying to get into the terminal",jetblue,jabeblanchard,0,,"Right Coast" " sounds fun! How does that work?",jetblue,lizStonewriter,0,, " sounds good!!!💙💙💙💙",jetblue,laurenmichele26,0,, " sounds great! Thank you!! :)",jetblue,thedaniburden,0,,"Buffalo. New York" " spoken to 2 reps. Once I'm allowed to check my bag and through the TSA checkpoint. I guarantee I will be talking to someone.",jetblue,duendecillita,0,,NYC " status of flight 684 from MCO to LGA tomorrow?",jetblue,erw12,0,, " still sitting in plane in Newburg. This is getting ridiculous. No way to treat loyal customers.",jetblue,DrCraigKasper,0,,"New York. New York" " still waiting for bags from flight 26. It landed an hour ago.",jetblue,MitFein,0,,"Sands Point. NY" " still waiting to board and see if they will give us the exit row.",jetblue,DonnellyVJ,0,, " such a bummer. But I understand it's a business deal. Thanks for answering me! Much less sad now.",jetblue,calengerich,0,,"New York. NY" " suck and their customer services are the worst whats the point of having a loyalty scheme that they don't honor badairline",jetblue,tonytouch09,0,,"London/NYC" " supervisor humiliated us and was uncompromising. We were completely blindsided!",jetblue,mellamommy,0,, " sure is 💙",jetblue,BonnieBitchh,0,,NYC " sure thing!",jetblue,"Bill_Faulk",0,,"#ManorvilleInExile" " tell the truth - this is a pic of your social media community managers isn't it? http://t.co/e2AXlqzWvh",jetblue,TheFootPrince,0,,"NJ and NYC" " tell your employees that!",jetblue,"brian_cristiano",0,,"New York. New York" " tells me $130 paid & confirmed flight will now cost me $566.80 CASH ONLY @ airport 22 hours before my flight RIPOFF NoSupport",jetblue,ZKatcher,1,,"Washington. DC" " thank you",jetblue,karaackerman,0,,"New York City" " thank you loyalmosaicmember",jetblue,JayPochBaby,0,,Buffalo " thank you :-)",jetblue,khealy8834,0,,"Miami. FL" " thank you for always have the most amazing customer service! Bring on The Disney Princess Half Marathon",jetblue,CourtneyEastes,0,, " thank you for being jetblue and not jetgreen or jetred. blue is my favorite color! and jet blue makes it better :)",jetblue,datminecraftboz,0,, " thank you for getting me home. And despite all odds I have reunited with my delinquent Southwest luggage. Now homeward",jetblue,cwolicki,0,,Boston " thank you for help and quick response",jetblue,mypumpkinheads,0,, " thank you for incredible customer svc from gate to flight. Mint experience is magic.",jetblue,MyPowerPose,0,,"San Francisco Bay Area" " thank you for not even coming with a solution. Great service I might say...as a TrueBlue member I am totally dissatisfied...thanks",jetblue,gpsomo,0,,"New York" " thank you for taking care of me with a drink since my in-flight entertainment wasn't working goodcustomerservice",jetblue,dsgersten,0,,"Southern California" " thank you for the information.",jetblue,Sujecuevas19,0,, " thank you for the refund of the change fee for a recent flight affected by our bizarre winter. Excellent customer service and focus",jetblue,raybomurphy,0,, " thank you guys! You are the best! 🙌✈️",jetblue,djchupy,0,,"Miami. FL" " thank you so much for your effort",jetblue,"joel_betances",0,,"new york" " thank you thank you! I finally set up the jetblue app! Yay!",jetblue,ClassyMalick,0,,NY " thank you very very much!! 💙💙",jetblue,ClassyMalick,0,,NY " thank you will do!! You guy are awesome!",jetblue,AliBessette,0,, " thank you 😊 standing in line now!",jetblue,skydivingblond,0,,"new york" " thank you!",jetblue,mariambueno,0,,Brooklyn " thank you! Headed from LBC to OAK !",jetblue,Kristenrx5150,0,,anaheim " thank you! Hopefully it's soon! We are supposed to leave at 11:23",jetblue,BritC2,0,, " thank you! I know the weather in Boston isn't great. Everyone's tired",jetblue,katieblanchb,0,, " thank you! I'm excited to fly with you for the first time.",jetblue,joycefelixes,0,, " thank you!!",jetblue,hallekuszmar,0,,"Queens. NY" " thank you!! Miss you all so so much!! Is this the link to the blog? Or has that changed?",jetblue,gigirey1,0,, " thank you. Appreciate that!!",jetblue,BXKloosive,0,,"Bronx. NY" " thank you. Is there a possibility it will change?",jetblue,stephyilmaz,0,,"Long Island" " thank you. Just sent msg.",jetblue,gczark,0,,"New York. NY" " thank you. We are finally at the gate.",jetblue,KShay1985,0,,"New York City. NY" " thanks",jetblue,"Lane_",0,,"South Florida" " thanks JB!! This is why I 💙 you!",jetblue,CaralynMirand,0,,"Buffalo. NY" " thanks anyways has my back! Awesome rate & amazing customer service nomoreaggravation",jetblue,jmoalmawali,0,,Boston " thanks bae",jetblue,alexandrawalshh,0,,nyc " thanks but still annoying. Especially if I miss my flight. 😉 Can I tweet at the TSA??",jetblue,"Penguins_66",0,, " thanks for NOT! Sending me an update that our flight was delayed 3 hours. Unbelievable!",jetblue,WoodyLashen,0,, " thanks for a speedy flight time recovery.",jetblue,SusetteAG,0,,"Miami/Ft. Lauderdale. FL" " thanks for answering my questions!",jetblue,"Tom_Constantin",0,,"3Ø4" " thanks for bringing my son home to me.",jetblue,MitFein,0,,"Sands Point. NY" " thanks for getting me to Boston early for ""Breaking Barriers To a Clean Energy Future""",jetblue,"mike_baskin",0,,"Cambridge. MA" " thanks for getting me to Orlando early happiness",jetblue,Amaznred,0,, " thanks for getting us to NYC -JFK really safely. :-) But srsly? How long does it take to get our checked bags? eternity 5amMisery",jetblue,logantracey,0,,"new york city" " thanks for help. Can't wait to travel with! And get out of the snow.",jetblue,oggito17,0,,"Merrimack NH" " thanks for letting us know. Hoping for no more delays!",jetblue,thatsmypotpie,0,,"Central Perk" " thanks for listening. Doesn't mean I don't appreciate you!",jetblue,kessler,0,,"New York. NY" " thanks for making me miss an important dinner tonight. 2 hr delay and now 20 min on Tarmac... worst",jetblue,JordantheJew,0,,"New York. NY" " thanks for making my trip home MintyFresh next brandmance flight I'll take more selfies! LOVE travel business",jetblue,SMHillman,0,,"New York. NY" " thanks for making my vacation not worth it again... Currently waiting on the runway for another hour to DEPLANE",jetblue,KShay1985,0,,"New York City. NY" " thanks for replying-I feel a little better we'll see how it goes ☺️✈️",jetblue,canolibean,0,,"the burg nj" " thanks for the heads up about the 2 hour delay sarcasm patienceiswearingthin woof",jetblue,ErinGambo,0,,"New York. NY" " thanks for the help",jetblue,"Who_Knows_Me1",0,, " thanks for the info. Already doing it now before we board! Looking forward to the future upgrades! JetBlue http://t.co/5Db9eSBNzG",jetblue,MarcPBerger,0,,"Florham Park. NJ" " thanks for the info... Figured that was the case. Hopefully my new hashtag will change that :) ABCLetJetBlueStreamFeed",jetblue,KTrerotola,0,,"Boston. MA" " thanks for the quick response! Fingers crossed the plane gets here then",jetblue,twofishtacos,0,,"New York City" " thanks for the response - when is the next flight after the 9:48 flight?",jetblue,MUANikkiMalcom,0,, " thanks for the response. Just been waiting for 5 hours and really frustrated. Seems like no one at JetBlue is concerned.",jetblue,jessbutl,0,,"Brooklyn. NY" " thanks for the response. We are hopeful.",jetblue,Scott66Ash,0,, " thanks for the update. 'Preciate it. Hope it gets here. Been delayed 2 days getting back",jetblue,cwolicki,0,,Boston " thanks for the upgrade😉!! so far so good. KeepItUp http://t.co/BKmfeY7QOL",jetblue,SOBtweets,0,, " thanks for update http://t.co/K7uBOTMr1r",jetblue,Southbeachpapi,0,,"NYC✈️MIA" " thanks for your help! jetbluesofly",jetblue,SaraNettesheim,0,,"Boston College" " thanks for your prompt response. I know you put safety first. Unfortunately will hit freezing rain/sleet on ride home.",jetblue,sbgblee,0,, " thanks for your reply. It was flight 1572.",jetblue,ErinGambo,0,,"New York. NY" " thanks great recap. I wouldn't have been able to sleep! I was nervous the bad guy was getting away. 😉",jetblue,Fendog75,0,,"Canton MA" " thanks so I'll like to get the new tail N598JB N615JB Boston red Sox livery so I can share with talk but send them only on weekends",jetblue,PilotFresh,0,,Dubai " thanks so much for help Us. u r amazing!",jetblue,CamiCorreaBal,0,, " thanks so much for your condolences and quick response. It is very much appreciated",jetblue,kaitlynrosati,0,,"CONCRETE JUNGLE" " thanks so much!",jetblue,"don_bangs",0,, " thanks so much!! ❤️✨ very relaxing flight!",jetblue,thaniapeck,0,, " thanks so much. Can't wait to fly with you guys :)",jetblue,laacyyy,0,,"New Jersey" " thanks to Julian at login for getting me onto an earlier flight back to DCA",jetblue,bwsf93,0,,NOVA " thanks to O StBernard for taking time to read through page to find info as supervisor felt to insist tho I showed previous comm",jetblue,MissPeache,0,,"On the road to paradise" " thanks to the gent on the phone who fixed my BOS-MCO flight and the fee waiver! A320 now :) flyfi ! I forget her name :(",jetblue,kbosspotter,0,,"Logan International Airport" " thanks to you customers like me stay loyal. From check in to landing.",jetblue,nolimitlove,0,, " thanks!",jetblue,airtraffic01,0,,Bushwood " thanks! Calling right now!",jetblue,"maite_rodrgz",0,,"Puerto Rico" " thanks! Have a good Sunday.",jetblue,jbs2886,0,,"New Orleans. LA" " thanks! I only loose 'em at airports...1st time we found it. I think needs to make flexes that stay on when carrying bags!",jetblue,KTrerotola,0,,"Boston. MA" " thanks! I'll do it.",jetblue,TumbaSherman,0,,"Ft. Lauderdale" " thanks! Yes! order me a rum and coke and get me a hotel voucher because the floor and chairs aren't so cushy here...!",jetblue,skydivingblond,0,,"new york" " thanks!!",jetblue,farms122,0,, " thanks!! Great service in T5 already! lovejetBlue",jetblue,lquintalnh,0,,"New Hampshire" " thanks. Can you change the music in the boarding gates?",jetblue,"Suzanne_BeDell",0,,Boston " thanks. Home to MSY. TSA precheck agents directing people after photo until scan beyond rude. One grabbed and pushed children.",jetblue,jbs2886,0,,"New Orleans. LA" " thanks. I appreciate your prompt response.",jetblue,"Bill_Faulk",0,,"#ManorvilleInExile" " thanks. I chatted with a nice fella about it and he gave me the lowdown.",jetblue,clementeworks,0,,"face. space" " thanks. I will use the extra time to do some more shopping! Did somebody say duty free?",jetblue,hugovzolano,0,,"Fort Lauderdale" " thanks. Line moved quick. Already done.",jetblue,GnarlsGnarley,0,,"The Suite Lounge" " thanks. We are ticketed on stand by for flight 1970. I hope we make it out. Fingers crossed",jetblue,BASRMNN,0,, " thanks...",jetblue,Laneit360,0,,"Here & There" " that I missed my flight. I had to book this flight extremely last minute due to a family death. there's no excuse for attitude in",jetblue,kaitlynrosati,0,,"CONCRETE JUNGLE" " that is a stock response. Delays not as frustrating as poor cust serv & being told by 3 ppl to wait & they'd come back but did not.",jetblue,aaronkinnari,0,,Gotham " that is great. But once it gets to Buffalo will it be able to leave and get to JFK? Or there's issues still at Buffalo airport?",jetblue,BorjaAngoitia1,0,, " that is my point! They are only offering me a flight the next day and expect me to now pay for a hotel because they Cancelled Flightled.",jetblue,RobinFicklin,0,,"Logan.Utah" " that is not what your employee at Logan told me. I finally got one to meet my daughter on her first solo flight after rude rep :(",jetblue,jrcoonley,0,, " that selfie was extreme.",jetblue,Torontonian5835,0,,"Toronto. Canada" " that sucks. Oh well.",jetblue,RozFortuna,0,,Mannahatta " that wasn't delayed or cabcelled",jetblue,AIMPortW,0,, " that's not a answer!",jetblue,kbosspotter,0,,"Logan International Airport" " that's not an option for us. So how can we help each other fix this? I would've made the change earlier if given accurate info.",jetblue,knfitzpa,0,, " that's ok! It just sure seemed like it when JetBlue tweeted us back and asked us to send selfies of us watching.. Haha",jetblue,AdamJBerry,0,,"Provincetown Ma" " that's what they told me half an hour ago",jetblue,lopezlaymari,0,,"Miami | Puerto Rico" " that's what we've been told however how would this work if you're going overseas? Bottom line is passengers feel as if there's (1)",jetblue,MichelleAntunez,0,,"Miami.Florida" " that's where we all get on the same page. Cancelled Flighted it 45 mins ago. help flights from to MCO?",jetblue,JohnFMacky,0,, " the TV. Wifi was spotty. It's just a nice feature for a X country flight. Still won't keep us away lovejetblue",jetblue,DonnellyVJ,0,, " the USA help line. i accidentally booked a flight on a thursday instead of a wednesday and want to switch",jetblue,bmk266,0,, " the amount of money I spent on hotels for a WEEK bc of flight Cancelled Flightlation. another flight doesn't make up for the money lost.",jetblue,LuljetaTrupi,0,,"LA/NY" " the best airline in the world",jetblue,RogerSaintange,0,, " the big board says we aren't leaving until after 8:30 😩",jetblue,JunkyardFiegs,0,, " the departure time keeps getting Late Flightr. I'll be lucky if I'm home by 3am",jetblue,cvsherman,0,,"Austin. TX" " the fact that ChrisHasMadeUsBLUSH isn't trending is how you know I'm loyal :)",jetblue,ChrisDonahoe,0,,"Washington. D.C." " the first place but I really didn't need the extra stress at this already terrible time. Oh by the way. I made the flight with 30",jetblue,kaitlynrosati,0,,"CONCRETE JUNGLE" " the free wifi makes up for the television not working... It's staticy ithelpsabit",jetblue,AliBessette,0,, " the gate agent said our original plane got de-icing fluid in the engine that created a short so they took the plane out of service",jetblue,mypumpkinheads,0,, " the lack of TV made it rough. that's literally why I picked y'all over the competitors.",jetblue,CamAsMyWitness,0,,"Hardly home but always reppin #562" " the one man in baggage office says ""I dunno"". HELP",jetblue,"Who_Knows_Me1",0,, " the pilot just stated that after 22 years of flying he has never experienced anything like this. gettingoffplane",jetblue,JayPochBaby,1,,Buffalo " the slowest boarding process I've ever experienced and rude customer service agents.",jetblue,mjayeinstein,0,,"Tempe. AZ" " the whole plane. Flight 561 from LGA to PBI http://t.co/4Ktk2hsmGy",jetblue,BFarraye,0,,NYC " the whole plane. Hoping for better luck on the return flight Sunday.",jetblue,DonnellyVJ,0,, " the worst flying experience I've ever suffered through. I'd appreciate my money back.",jetblue,djcheros,0,,"Portland. Maine" " the you above all commercials? Like the legroom one",jetblue,kbosspotter,0,,"Logan International Airport" " their names are both Angel (seriously - how cool is that!). Truly FANTASTIC service!",jetblue,tktarzan,0,, " then this agent demanded I remove my old luggage tag. every other airport the JB agent politely handles it",jetblue,calvinsavanna,0,,"Naples. FL. Boston. MA" " there is no supervisor available. so they couldn't do anything.",jetblue,rosenrj,0,, " there was a closure? People here need to inform passengers. not send them gate to gate w no info on boards re: updated departures",jetblue,jackburke,0,,austin " there were seats but after waiting on hold for 20 minutes they were gone-now she has to stay another night in charleston-very pricy",jetblue,carolinerkenny,0,,"NYC/RVC/CHS/WASH DC" " there's is nothing there because apparently I have to connect them for that to be true.",jetblue,BernardLeCroix,0,,"Providence. RI" " they absolutely guaranteed us we would sit with our kids. Your ""terms"" response is insulting. jetblue",jetblue,ThatJasonEaton,0,, " they are now being sent off the plane? Does anyone at JetBlue have a clue?",jetblue,emptynester25,0,, " they are rude and unhelpful. They suggested I catch a flight tomorrow I was supposed to be home today at 2 am and work is waiting",jetblue,alsonmusical,0,,"Yauco. Puerto Rico" " they booked me for tomorrow. It's $250 higher. My 1st reservation is PGFRYZ. Get me on standby list 4 tonight would help.",jetblue,"Marty_H",0,, " they couldn't do it sun then it was supposed to be mon after 6pm then today from 11 to 3 then from 6 to 8",jetblue,Trufflebaby2,0,, " they miraculously fixed the plane kudos to shoe ever it was",jetblue,JohnFMacky,0,, " they say they have no update. I don't work I don't get paid. Jet blue has my money but no flight. Argh!",jetblue,rjburnsva,0,, " they tried to have us towed. Do you think I'll be flying out of your terminal again? Risk of $75 fine from corrupt police official",jetblue,Nickymkirk,0,,Dorado " they were amazing and thank you!",jetblue,contimike,0,,"New York. sort of!" " things happen it's ok just wish I was on the beach and not in the airport",jetblue,FinleyBklynCFS,0,, " third JetBlue flight in less than a week. All Late Flight not for weather. Reliability going downhill.",jetblue,pir2h,0,, " this feels nice - what we've got going on here. Let's just swap me out with the fool in 5a and we can make it all better.",jetblue,thedanband,0,,"New York City" " this is awful! flight out of jfk for our honeymoon is delayed AGAIN until 1225 AM. and we lost money on a hotel now! delayforwhat?",jetblue,thatsmypotpie,0,,"Central Perk" " this is lovely!",jetblue,"yosoyfelixx_",0,, " this is not a flight delay this is horrible planning on Jet Blue!!! jetblue",jetblue,JoanIngerman,0,, " this is ridiculous we are on 1.5 hours coming up of waiting to deplane. there are are newborns on board",jetblue,KShay1985,0,,"New York City. NY" " this makes me happy. I hope these aren't empty promises.",jetblue,vincenzolandino,0,,"NYC | CT" " three hours on s delayed flight staring a blank screen. At least a heads up so you could download a movie",jetblue,BKWIL,0,,"Brooklyn. NY" " thx. social media person!",jetblue,shirabird,0,,brooklyn " ticket issued whilst delivering your customers.",jetblue,Nickymkirk,0,,Dorado " tickets were confirmed and sent out. find out today that they Cancelled Flightled our tickets months ago and never sent an email jetblue",jetblue,"Old_bauer",0,, " time to reevaluate my nyc carrier.",jetblue,cvsherman,0,,"Austin. TX" " to End Partnership with American Express - http://t.co/WhuFmI2Ytd http://t.co/fbTEMFwRsP",jetblue,JetBlueNews,0,,USA " to Increase Charter Service to Cuba - Travel Agent http://t.co/lYQrb4HCYU",jetblue,JetBlueNews,0,,USA " to allow payment by Apple Pay - Patriarc http://t.co/bdUaUZFhW2",jetblue,JetBlueNews,0,,USA " to offer service from Daytona Beach to New York - Albany Business Review http://t.co/dUhBJ41jHx",jetblue,JetBlueNews,0,,USA " to start 3xweekly E190 flights from Washington Reagan to Nantucket between 19JUN-6SEP avgeek",jetblue,AlMehairiAUH,0,,"Abu Dhabi" " today my family gets to experience mosaic status w/ me! LifeIsGood",jetblue,"Michael_Lytle",0,,"Salem. NH" " too Late Flight. Several passengers are inebriated. You're in league with big alcohol. Shame on you.",jetblue,JaredLogan,0,,"New York. New York" " took forever for catering to get to my flight. now are very delayed. So ticked off right now.",jetblue,AmazingLaisha,0,,"✈️FL/NJ/NYC" " toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too 👀👀",jetblue,JsLife23,0,, " totally would have.... but the outside view was even more camera ready haha EvenMoreSpace EvenMoreView http://t.co/dXuX6DBfd3",jetblue,"Bkgirl_VSL",0,,"Brooklyn. NY" " tough choices but I did all simultaneously! As a business traveler. best experience in a long time. wishmyflightwaslonger what",jetblue,Buttercup1121,0,,"ELL LAY" " traveling w/ a rifle for a hunting trip. can a pistol be in the same large rifle case too? Wasn't clear in freq asked questions",jetblue,TomFecteau,0,,"New England" " tried again. Lovely customer service. Thank you!",jetblue,carleycalla,0,,"Boston. Massachusetts" " tried calling multiple times. i just wait and when it finally connects i get hung up on",jetblue,bmk266,0,, " tried them not helpful. Really dissatisfied with Flight Booking Problems my whole trip with jet blue this time around besides the flights.",jetblue,KatLaur12,0,,Boston " trivia contest to win flight. 1 question. RT and Follow & I'll send you answer to enter. http://t.co/AucSYKFUHD via ",jetblue,meadonmanhattan,0,,"iPhone: 28.356075.-81.588827" " true. Maybe. Wish I had expedited security haha",jetblue,kbosspotter,0,,"Logan International Airport" " try harder. Take a winners attitude to your work.",jetblue,djcheros,0,,"Portland. Maine" " trying to charge us $550 dollars cash for tickets we paid for months in advance isthisreal nevertoldus jetblue NeverAgain",jetblue,"Old_bauer",1,, " two rows",jetblue,BKWIL,0,,"Brooklyn. NY" " u cool",jetblue,amourEspinosa,0,, " u guys have 2b kidding. No help anywhere. 5 hour delays? Still no answers. Bad cust service. idlovetoask http://t.co/DPX3yoGTEj",jetblue,jackburke,0,,austin " u now have my gears grinding. The JFK baggage office told me I need to bring the bag back right now if not they will close my claim",jetblue,edgarsantana,0,,"ÜT: 40.96513.-73.872957" " u suck Big Donkey Balls!",jetblue,Alealmrivas,0,,"Dominican Republic" " u suck!we have been sitting here for 9hrs because of ur negligence",jetblue,GGouliak,0,, " u the real MVP http://t.co/jWL26G6lRw",jetblue,narryyhemmings,0,,Boston " ugh always know a way to my heart 😘🙌",jetblue,anewyorkminich,0,,"manhattan." " understand that. but this policy of targeting your passengers is not good for business and should be addressed with security",jetblue,Nickymkirk,0,,Dorado " understood ... but could I go and put myself on the standby list 5 hours prior to my flight?",jetblue,MerrickRealtor,0,,Merrick " unfortunately I was so startled and rushed. I didn't get the name. but will provide a description in my expanded email. Thank you",jetblue,calvinsavanna,0,,"Naples. FL. Boston. MA" " unfortunately no. but hoping I can catch one sometime in the near future!",jetblue,"Vinny_Espinosa",0,,"San Francisco" " unveils new 'Bluemanity' livery - USA TODAY http://t.co/ueGgKN79zA",jetblue,JetBlueNews,0,,USA " update on Flight 462 would be appreciated when you have time. thanks",jetblue,culinarymindz,0,, " upset with the lack of communication we've received for our ""on time"" flight 1170 out of MCO",jetblue,"miss_caitb",0,, " using A321 JFK-SEA for Summer 2015. It will be my first A321 flight ever! No Mint to Seattle. Core Config only.",jetblue,jerodrig,0,,"New York. NY" " w/ edits: Dear . your MBAs need better benefits. They should work for us. How can we meet them?",jetblue,ChrisDonahoe,0,,"Washington. D.C." " waited for 15 min then got disconnect",jetblue,MerrickRealtor,0,,Merrick " waiting at HPN on plane more than an hour since landing b/c of no gate. please get us off this plane!",jetblue,Amagrino,0,,"New York. NY" " waiting for a flight to FL for 1/2 marathon tmrw 4 charity. U bumped us 2a Late Flightr flight & then Cancelled FlightLED IT. How can you fix this?",jetblue,thisismysound,0,,DC " walked from the gate to the just ask desk by gate 1 http://t.co/p6ucbVlv5E",jetblue,RivieraTD,0,,"Tonawanda NY" " wall separating in row 1. safetyconcerns http://t.co/zTrDwV0N4l",jetblue,schmanki,0,, " wants Customs at Long Beach Airport for future international flights. By http://t.co/J6Hb4JDvER cc: ",jetblue,Ledermuller,3,,"Southern California" " was just at T5 a little over a month ago. you guys are great thanks for everything!",jetblue,nickj1399,0,, " we are bringing 2 guitars. can we bring them as carry on?",jetblue,aclaessen,0,,Hollywood " we are delayed. until he arrives",jetblue,bioldame491,0,,"New York. NY" " we are missing our connecting transportation in Puerto Rico as a result. Need to get to Vieques today.",jetblue,MaryCallaRowan,0,, " we are on flight 751 and were returning to the gate can you provide any information?",jetblue,BannMen,0,, " we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? jailbreak RAG",jetblue,"theycallme_HH",0,,"Orleans/Tarpon Springs/London" " we are well aware. Insufficient info. No options.",jetblue,KON1200,0,,"SOUL CLAP/ STAR TIME/BBE" " we don't need anybody else!",jetblue,vincenzolandino,0,,"NYC | CT" " we got our luggage after waiting 40 mins and went home right after. Not very family and ADA friendly waiting that long w no chairs.",jetblue,SpedAdvocates,0,,"Wellesley. MA" " we have just landed. thank you anyway. Btw. flight staff on flight 654 were wonderful despite their full day and heavy load.",jetblue,mrsmjem,0,,CT " we have. Twice. They said they can't dim those lights. But they did on our first flight.",jetblue,williamzitser,0,,NYC " we haven't even gotten off the plane yet! I can't afford to miss my flight back to Boston! Ugh.",jetblue,krystlemark,0,, " we made it safe and sound. Thank you for the safe travels.",jetblue,smsuconn,0,,"Alexandria. VA" " we need an ETA please",jetblue,BannMen,0,, " we now have to get off of the plane and wait another 1-2 hours for someone at the to read the temp. tired",jetblue,JayPochBaby,0,,Buffalo " we saw one. he was as useless as the tsa agents who inspected my shoes",jetblue,MaliceDavericks,0,,"Rochester. NY" " we tried. They're not at all helpful. Terrible customer service. at this airport. at least.",jetblue,rosenrj,0,, " we want room and food allowances. Agents are refusing to give us vouchers to use at rooms we book ourselves.",jetblue,jojo929,0,, " we were on b6 619 this morning from Boston to beautiful San Diego. We really were bummed the satellite was broken. :(",jetblue,DonnellyVJ,0,, " we were supposed to be Vieques by 3pm",jetblue,deniseimperial,0,, " we would have been up in the air by now. Now our new plane we've been redirected to has mechanical errors aka more delays 2/3",jetblue,djcheros,0,,"Portland. Maine" " we're home. you guys recovered. now we can laugh about it and the extra day in barbados. Will you open Cuba soon?",jetblue,RobertPiacente,0,,"Long Island. NY" " we've been delayed and delayed here in Palm beach... Need to head to Westchester. Can you give me some info?",jetblue,JessicaBurack,0,, " we've been delayed for almost 2 hrs. I take JetBlue because I've had good luck. but today is really frustrating.",jetblue,MichaelSadov,0,, " we've been on the runway for over an hour. Now the water pressure is low and taxiing back for maintenance. 1572",jetblue,MichaelSadov,0,, " weather where? It's 60 in SFO and flight 834 is still on time to boston.",jetblue,tsmit,0,,"Boston. MA" " well I'm glad I got up at 5 am so I can sit in an airport. No place else I'd rather be (not)",jetblue,rjburnsva,0,, " well I'm not sure I'm that bold! lol or are you saying you didn't believe me?? :P",jetblue,laurafee,0,,"so cal" " well but for now the only thng we can do is wait for someone to explain us the situation with responsibility http://t.co/ML1JaCpmch",jetblue,AristidesPN,0,,"ÜT: 18.463449.-70.003608" " well duh. My grandfather just got hired as a TSA agent and currently at PWM!",jetblue,kbosspotter,0,,"Logan International Airport" " well lucky I only fly JB..I guess I would be even more squished on any other airline 😞",jetblue,leighericam,0,,"NYC | NOLA" " well mine sure aren't anything to write home about!",jetblue,laurafee,0,,"so cal" " well our plane just landed at the international terminal... so they announced the 10 pm new time.",jetblue,DatingRev,0,,"Los Angeles. CA" " well they said Cancelled Flight on the PA system. Guess they are trying to get a plane from Boston. And not a 100% confirmed",jetblue,JohnFMacky,0,, " well. now I'll make sure to never fly JetBlue",jetblue,constrobuz,1,, " well. now saying our flight is going to be Cancelled Flighted & that by not changing earlier. we missed our chance to get out tomorrow. 1/2",jetblue,knfitzpa,0,, " well. the last update was in the right direction. at least! I'll keep my fingers crossed.",jetblue,djkeating13,0,,"Malden. MA" " well. your new baggage fees. fare structures and reduced legroom has turned you into every other hated carrier in the US. Congrats",jetblue,techyheads,0,, " were boarding now I'm really not impressed. I've learnt a very valuable lesson .",jetblue,barrystanbridge,0,,"Leighton Buzzard" " what a great experience on flight from SFO to JFK: seats. service. food. everything is top quality. I will be back. Very soon!",jetblue,OlivierGachot,11,,"Palo Alto CA" " what are the chances of actually flying out of Charleston today?? Cold. rainy weather in the south of all places...",jetblue,AndrewGresenz,0,,"Stoughton. MA" " what are the chances of one of your flights leaving at 6am out of Newark nj being Cancelled Flightled tomorrow?",jetblue,laacyyy,0,,"New Jersey" " what can I say. I'm LostinLove w/our brandmance https://t.co/Bzwgp7aDVE wemosaictogether Mint Love",jetblue,SMHillman,0,,"New York. NY" " what crew? No one here is helping.",jetblue,SpedAdvocates,0,,"Wellesley. MA" " what else on this plane is duct-taped?? ohboy shouldigetoutandpush airplane flying… http://t.co/R9ZsVzuRLw",jetblue,jsstone75,0,,nyc " what gives? Delayed over 2 hours at MCO to JFK. Every time!",jetblue,amberfav,0,, " what happened to our plane meant to leave @ 830? Why do we have to wait for 1 from buffalo? Seems organizational error not weather.",jetblue,karaklenk,0,,"New York" " what happens when I have a confirmed flight but no seat available during online checkin except for Even More Space upgrades?",jetblue,jennielin,0,,"San Francisco. CA" " what is a personal email that I can contact? I have a complaint that you should know about",jetblue,RoieSasson,0,,"Miami. FL" " what is going on with your BDL to DCA flights yesterday and today?! Why is every single one getting delayed?",jetblue,"The_Radifier",0,,"Arlington. VA" " what is going on? We arrived at 10:51pm Not One Bag Has Been Unloaded!! Flight 424",jetblue,"Who_Knows_Me1",0,, " what is happening with the flight from FLL to SFO? Why the delay and the reroute?",jetblue,"ana_lontana",0,,"Northern California/Medellín" " what is the Mosiac 800 ?",jetblue,beantoon,0,,"Plymouth. MA" " what is the deal with flt 460 today? Departure keeps changing. When is it going why is it so Late Flight?",jetblue,thepeachmama,0,, " what is the name of this tailfin? http://t.co/qxV45MV0Ug",jetblue,janj757,0,,"North Carolina" " what is the reason for the delay",jetblue,islandershf,0,, " what maintenance? The flight landed from Jamaica. has to go through security then get to term 3 then cleaned then board",jetblue,DatingRev,0,,"Los Angeles. CA" " what's a good address to send feedback over email?",jetblue,kyachtic,0,,"Boston. USA" " what's going on with 1171 LGA-FLL..poor to no communication from gate agents??",jetblue,"rolf_schomaker",0,,"ft Lauderdale" " what's going on with flight 669 and how many free trips will I get from this epic inconvenience http://t.co/pEUc0BMij9",jetblue,yaffasolin,2,,"New York" " what's good with a Miami terminal?",jetblue,ModernDayGatsby,0,,"Long Island" " what's the delay if the system isn't down?",jetblue,emptynester25,0,, " what's the easiest way to get a ticket receipt? Can I get one at check in or can I get one online? Thanks!",jetblue,tonymbove,0,,"Cambridge. MA" " what's the hold up with flight 1553? boarding should've taken place 30 minutes ago.",jetblue,tyon305,0,,MiamiKlko " what's the link for FlyFi",jetblue,gigirey1,0,, " what's the status of flight 1272 diverted to RIC? When will it depart back for LGA?",jetblue,FruminousB,0,, " what's up w flt 4? Brothers fiancé sitting on board for 30mins w tech issues.",jetblue,BrianKal,0,,"Metro Washington DC" " what's up with the broken tv in seat 6F on flight 1818 today? Planned to catch the game!!! Nooooo",jetblue,dlewis2412,0,,"As global as possible" " what's up with the random delay on flight 1729? Any chance of it being a false alarm?",jetblue,moneyries,0,,"Brooklyn. NY" " what's up? Three delays so far. resulting in over three hours of unnecessary. extra waiting.",jetblue,"Crimson_Zombie",0,,Chicago " whatever your lil mint heart desires! http://t.co/WmX12F33ZC",jetblue,SMHillman,0,,"New York. NY" " whats going on with flight 2034. Delayed beyond 834. Shouldnt thre flights switch at that point?",jetblue,tsmit,0,,"Boston. MA" " when I check in tomorrow morning for my flight on wens can I automatically add it to passbook?",jetblue,kbosspotter,0,,"Logan International Airport" " when are you going to get wifi on your planes?",jetblue,beccimiller,0,,"Marblehead. MA" " when are you guys flying it froward in the Bahamas.",jetblue,RogerSaintange,0,, " when can we start Flight Booking Problems flights for November?",jetblue,EmilyTetreault,0,, " when will the system be up and running?",jetblue,emptynester25,0,, " when will you release flights for February 2016?",jetblue,brycecollins123,0,, " when your flights delayed :)))>:>:>:",jetblue,alexandrawalshh,0,,nyc " where did my travel bank credit go? I can't call you right now.",jetblue,BernardLeCroix,0,,"Providence. RI" " where do I add my AA loyalty number to my Jetblue reservation?",jetblue,spark911uk,0,,"New York City" " where exactly can I leave a note",jetblue,Nickymkirk,0,,Dorado " where is it coming from? I thought Tampa?",jetblue,Ketzirah,0,,"Washington. DC" " where is our luggage?? Flight 424 has been waiting an hour for bags! jetblue poorservice",jetblue,"Who_Knows_Me1",0,, " where is the ""award winning service""?",jetblue,emptynester25,0,, " where's my selfie?",jetblue,philpete,0,,London " which type plane is flt 1065 from bos to rsw?",jetblue,RascoePattie,0,, " while I appreciate that you actually responded I travel way too much for you to tell me coffee is not a basic option",jetblue,BeautifulLifePD,0,,"Austin. TX" " while in Haiti Id do food distribution for hundreds of hungry kids in nearby villages. flyingitforward http://t.co/lTf2quD3Xc",jetblue,staceylking,1,,"boise. idaho" " who do you think is gonna win Mayweather or Pacquiao?",jetblue,SassmasterJosh,0,,"." " who is he I must send a note!!! Too good for words!",jetblue,alixpeabody,0,,"San Francisco. CA" " whose performing at T5",jetblue,luisauraalvarez,0,,"❤" " why 730 and not 645 as scheduled?",jetblue,rjburnsva,0,, " why are there so many delays to north east cities?",jetblue,"Tom_Constantin",0,,"3Ø4" " why are we delayed :( flight 1601",jetblue,stephyilmaz,0,,"Long Island" " why are you always so amazing! jetblue trueblue http://t.co/iIMTJxcvLG",jetblue,brandyanncakes,0,,"boston ma" " why are you making me stay in JFK until 2 am or Late Flightr? Just let me rebook without making me pay more",jetblue,"Brian_Genest",0,,Maine " why bro",jetblue,yungmetropcs,0,, " why did I pay for extra space to be forced to put my backpack under my seat? Its my only bag. Flight 135. Unprofessional.",jetblue,"brian_cristiano",0,,"New York. New York" " why did you just Cancelled Flight flight 670 last minute?!?",jetblue,FredFinn,0,,"San Francisco. CA" " why do this to me sending N598JB to UVF today and its a weekday why not a weekend :'(",jetblue,PilotFresh,0,,Dubai " why do you have every channel but How are and I supposed to watch Scandal? But free FlyFi is sweet!",jetblue,mdrachler33,1,, " why don't YOU tell them to update the boards?!",jetblue,davisesq212,0,,"New York City" " why don't you fly to nashville? :(",jetblue,bekahthornhill,0,,"Austin. TX/NY. NY" " why haven't you allowed for flight changes into the NY area airports tonight? Everyone is saying travel is treacherous.",jetblue,sbgblee,0,, " why is flight 1106 delayed out to NY? Same problem?",jetblue,cwolicki,0,,Boston " why is my 910 flight listed on time when its 904AM and I'm not on the plane yet? http://t.co/iEG2ObcEpp",jetblue,davisesq212,0,,"New York City" " why is my flight delayed 2.5 hours. This is insane. Every other flight has made it to NYC.",jetblue,emilymcnulty,0,, " why is t that every time I fly jfk even more speed doesn't work waiting for 10 min nogood",jetblue,IsaacKarmel,0,, " why is the buffalo flight so Late Flight?",jetblue,pir2h,0,, " why was Flight 1856 delayed to Buffalo ? It’s a direct flight and the plane is at the gate.",jetblue,Chewie240,0,,Buffalo " why won't the site let me book tickets for nov for jfk to kin?",jetblue,KoolieAshSays,0,,"ÜT: 17.9889591.-76.7712636" " why would you hire a guy who doesn't care about the safety of children? Not remotely acceptable. http://t.co/lKFh9HYHW8",jetblue,ThatJasonEaton,0,, " why wouldn't you just credit it right to my account instead of having a separate sign on. That seems pretty ridiculous.",jetblue,BernardLeCroix,0,,"Providence. RI" " why yes. yes it does!!!! Great trip down!! Thanks for the lift!!!!",jetblue,ErinMBarlow,0,, " why. when you book a flight now. does jetblue separate a 3yr old from the mother? Isn't that a bit stupid? check-in headaches!",jetblue,HarmeetSM,0,, " will I be charged a fee to do so?",jetblue,MichaelBorakove,0,, " will I be compensated for delays or Cancelled Flightlation?",jetblue,Cav3rnicula,0,,"Bay Area. CA." " will call. Thank you!",jetblue,kimbetech,0,,NYC " will we be able to watch the Oscars on our flight tomorrow?",jetblue,camptips,0,, " will you Cancelled Flight tonight's 7 pm out of DFW to BOS? weather",jetblue,LindaRcampos,0,,"Boston. MA / Stockbridge. MA" " will you please start offering more routes out of to more locations",jetblue,wclsc59,0,,"johnson city tn" " window exits give it away.",jetblue,kbosspotter,0,,"Logan International Airport" " with 3 kids and 11 days 340 + doesn't work and it's months in advance",jetblue,mcmahon0074,0,,"some where in massachusetts" " with the free wifi impressive FlyFi http://t.co/T1RYpzEBc8",jetblue,"mccormack_sean",0,,"New York" " won't see my money again after their poor service should have stuck with virgin america what was i thinking trying jetblue???",jetblue,tonytouch09,0,,"London/NYC" " wondering if it's possible for my colleague and I to get on an earlier flight LAX>:JFK tomorrow. Can you help?",jetblue,kessler,0,,"New York. NY" " woof I'm on the red cArpet http://t.co/iIdrbLNOoX",jetblue,TINKERBELLEadog,1,,"New York. NY" " woof.",jetblue,"stro_b",0,,Austin " word thanks",jetblue,mutantgatto,0,,ravioli " works with Google chrome but not Internet Explorer.",jetblue,"Bill_Faulk",0,,"#ManorvilleInExile" " would a storage container like this green one be acceptable to check in with luggage? 18Gal totes http://t.co/mJtK2SFuhG",jetblue,sunflwer1975,0,,"Boston. MA" " would have been good to know months ago that you Cancelled Flightled our flights leaving tomorrow telleveryone jetblue NeverAgain",jetblue,"Old_bauer",0,, " would love to respond to link but supervisor tore ticket up and refused to give me names and hid her badge from me",jetblue,"j_beatz247",0,,"new orleans" " would you say a delay is more likely? Thanks so much.",jetblue,laacyyy,0,,"New Jersey" " woulda been nice of you to let us know that or post it!!! Your boards still show the flight on time!!!",jetblue,cshells4,0,,Connecticut " wouldn't mind paying for the snacks but no $ for tix :-) Great job guys!",jetblue,Sanr1ck,0,,US " wow you guys answer people wow you care I love jet blue",jetblue,RogerSaintange,0,, " wow. keeping up with the times...",jetblue,kelving525,0,, " y'all got prices for the low??",jetblue,Rowe0neTen,0,,"South jamaica.. Queens" " yeah I'm aware of that. Hence my original msg to you.",jetblue,"SL_024",0,, " yeah that's all been done. Define ""incidentals""? How much can I spend on gear so this trip is not a waste?",jetblue,mattwheeler,0,,"New York. NY" " yep it's for tomorrow.",jetblue,PaulRivera88,0,, " yer deals never seem to include NYC-->:PDX or NYC-->:PGH...wish they did!",jetblue,tumblehawk,0,,"brooklyn. ny. us" " yes I do. I will get you exact data. Your download is fine it's your upload bandwidth and ping that are the issue. Ping especially",jetblue,TumbaSherman,0,,"Ft. Lauderdale" " yes Party is Over 😂",jetblue,lorenbhollander,0,,"New York City" " yes he and all the princesses. Trying to get to the glassslipperchallenge at WDW.",jetblue,smsuconn,0,,"Alexandria. VA" " yes of course. before I left the airport. I kept looking but claim is still open.",jetblue,"Papa_Pill",0,,"San Diego. CA (760)" " yes slc on 4/19",jetblue,RobinFicklin,0,,"Logan.Utah" " yes thankfully! Catering just got here and now they are loading. but very frustrated. I was supposed to be there by 10-10:30",jetblue,AmazingLaisha,0,,"✈️FL/NJ/NYC" " yes! Always a treat to fly with you guys! 😊✈️",jetblue,NinaDavuluri,0,,"Across America" " yes! Announced we will take off. You're on it! Thank you!",jetblue,kimbetech,0,,NYC " yes! Terra blue chips were my favorite. :)",jetblue,misschris715,0,,"los angeles. ca" " yes. 3 times. I need some one to call me and help me change a flight. I can't do online. Thanks.",jetblue,ThePRCloset,0,,"New York City" " yes. They are working on it. Hoping bag is on the next flight and will deliver home...",jetblue,WyattTweets,0,,"New York" " yes. We have de baggage claim. I'm so sad for the baggage and how They treat Us 😞 please we need That baggage",jetblue,CamiCorreaBal,0,, " yes. but it hurt my feelings to walk by MINT. A fella can dream. happy4them",jetblue,thedanband,0,,"New York City" " yes. last month when Boston got the first big snow storm and my flight was Cancelled Flightled.",jetblue,BernardLeCroix,0,,"Providence. RI" " yes. please get me the seats we paid for.",jetblue,"GinaMarie_F",0,,"Brooklyn =)" " yes. they said the runway isn't ready and they're waiting for port authority to remove the snow and they are no where in sight.",jetblue,BannMen,0,, " yes. today. Flight is full now. They said no to me at gate :(",jetblue,kimbetech,0,,NYC " yes. well they are operating outside of your terminal and targeting vulnerable passengers. No better than thieves.",jetblue,Nickymkirk,0,,Dorado " yes. with about 20 minutes to spare. FYI - your employees are amazing. Keep up the good work!",jetblue,sbgblee,0,, " yesterday's deal?",jetblue,RozFortuna,0,,Mannahatta " you fail. Snow coming to DC area. Tried to get on earlier flight. You refused. Now flight 6.5 hours delayed. Greedy and foolish.",jetblue,alexlmichael,0,,"Washington DC" " you all are the best flyfi ondemand leatherseats hipunis legroom",jetblue,jdlessard13,0,, " you are doing a horrible job at JFK...you need to rethink how you put these routes together. Unprofessional",jetblue,FrancoIKU,0,,wherever " you are missing the point. The flight left an hour Late Flight. Why are you allowed to be that Late Flight. and still charge me $50 and 10hrs?",jetblue,duendecillita,0,,NYC " you are officially my favorite. thank you for the wonderful service at JFK",jetblue,ChicoArtist,1,, " you bet:)",jetblue,CyntheaH,0,,"Burlington. Vermont" " you can 100% confirm that?",jetblue,JohnFMacky,0,, " you can do better than this. And you can do better for me and all the passengers. flight108 jfk to pwm.",jetblue,djcheros,0,,"Portland. Maine" " you can't beat jetblue in space's matter http://t.co/NRpWmGyv3e",jetblue,delmo75,0,, " you delay all my flights. Then you redirect my gate. Then you tell me had we stuck with the original gate we would have 1/3",jetblue,djcheros,0,,"Portland. Maine" " you don't need to cut services. charge more and give a better flying experience. That's why I use jet blue in the first place",jetblue,PaulParz,0,, " you don't remember our date Monday night back to NYC? heartbroken",jetblue,anewyorkminich,0,,"manhattan." " you found my camera! Thank you! You rock!",jetblue,sicula,0,,"Stratford. CT" " you got yourselves hot ladies flying the air for life loyal",jetblue,aliashmia,0,,"D.C" " you guys are lucky I love you",jetblue,"HenRoc_",0,,"Where the food at" " you guys continue to impress. Your crew @ MCO gate 4helped our family with seat issues. professional",jetblue,jos114,0,,"New York" " you guys get rid of the hip hop stations on Sirius XM?",jetblue,gloeb90,0,,NY " you guys need live chat.",jetblue,BernardLeCroix,0,,"Providence. RI" " you guys operate a world class company and for that I thank you",jetblue,nickj1399,0,, " you guys rock!",jetblue,BFarraye,0,,NYC " you guys rock!! http://t.co/LA397zaoAY",jetblue,dpcahoon,0,,"Cambridge. MA" " you have to service your remote controllers on my flight I watched equalizer (movie) THREE times because my remote was stuck",jetblue,DestineMedia,0,,"BB PIN:28AF78F4" " you just tight that you're 59 on the world's best airlines list & is ranked higher! here I come!",jetblue,leighericam,0,,"NYC | NOLA" " you know it!!",jetblue,heykaradoyle,0,,"New York-Florida" " you quite possibly ruined my entire first day in South Florida bc of your disorganization. GetItTogether",jetblue,davisesq212,0,,"New York City" " you really should be more proactive with passengers when you know the entertainment system isn't working. At least let me get a mag",jetblue,BKWIL,0,,"Brooklyn. NY" " you reimbursed everyone on the flight a portion of their ticket. I still love JetBlue! Best American airline!",jetblue,nadinefrostmace,0,,"Naples. Fl" " you respond to my friend but you can't respond directly to me",jetblue,"j_beatz247",0,,"new orleans" " you service agents at MCO are great. but their are not enough of them working right now!",jetblue,RivieraTD,0,,"Tonawanda NY" " you stood me up last night. but I'm giving you a second chance. I'm just a boy. tweeting an airline. asking them to fly him home.",jetblue,dannygilbs,0,,"New York. NY" " you wanna help out? How about you reimburse the money you cause my band to lose.",jetblue,"j_beatz247",0,,"new orleans" " you want me to talk to the wall?",jetblue,JohnFMacky,0,, " you're customer service is terrible. NeverAgain flywhonotblue",jetblue,jmoalmawali,0,,Boston " you're flight attendants suck and are always rude :( 4th bad experience with JetBlue tonight :/",jetblue,"genna_campos",0,, " you're killing me now. :-) You got me! smitten trueblue",jetblue,"Paul_Conn",0,,"New York" " you're lucky we're still flying you after today's landing gear failure. Get your act together and help us sit with our kids!",jetblue,ThatJasonEaton,0,, " you're still the best",jetblue,nooshies,0,,"Boston. MA" " you're taking me to New Orleans in two weeks so I'll picture that while I shiver forevercold",jetblue,nooshies,0,,"Boston. MA" " you're welcome 👍👍👍 http://t.co/67k4N9eQ6E",jetblue,jpals32,0,, " you've let me down. 2:15 delay at JFK because of inbound flight from Syracuse. really? ishouldhavedriven",jetblue,volition,0,,"breukelen. ny" " your agent told us TSA didn't have a crew to get bags!",jetblue,HaasMonte,0,,NYC " your agents at IAD have compounded this problem by not making any announcements jetbluemess",jetblue,rjburnsva,0,, " your airline should have a better system to Inform your clients when their flights are Cancelled Flightled last min. 😒👺 we have schedules too",jetblue,paupaucda,0,, " your app needs updating. Says my flight is on time when we are well past boarding time with 2hr delay http://t.co/BTvpxTZJu0",jetblue,jaynebwise,0,,"Brooklyn. NY" " your blue helped bring out the color of my eyes. And I promise I didn't eat all the free snacks.",jetblue,eatgregeat,0,, " your crew didn't say it was about safety. If they say that I was glad to stay ... Check the information you give to the costumers",jetblue,mariambueno,0,, " your customer service agent Bonnie is amazing on the phone she deserves a promotion!!!",jetblue,"nancyberman_",0,,"• PSU '19 • faith •" " your customer service today was deplorable. There were plenty of ways u could have gotten us on that flight. badcustomerservice",jetblue,MaryCallaRowan,0,, " your customer services agent Jorge at Orlando International is rude and disrespectful. I never want to deal with your bullshit ever",jetblue,JustRhinoceros,0,,"Saint Leo" " your employee Charles cave at the gate at MSY went above and beyond to help try to help me find my glasses. Thought u should know",jetblue,spaceracedjs,0,,Brooklyn " your gif game is strong.",jetblue,shannonwoodward,0,,"Los Angeles. CA" " your website is seriously horrible and so is your call center!! Almost makes it tempting to fly someone else!! sodone",jetblue,cricketandjoe,0,, " your wifi is a lie and i hate you",jetblue,ch00bee,0,, " yup 33036 feet. But no selfie.",jetblue,MarkWeprin,0,,"Queens. New York" " yup we know. not your fault. just not ideal sittin for over an hour but as always your staff is great!",jetblue,"tom_brant",0,,"Southbury. CT" " yup! He said there would be flight change fee. But the plane should be here in 45 minutes apparently.",jetblue,"Brian_Genest",0,,Maine " ’s Marty St. George really has zero clue. How does he still have a job? nobaggagefees http://t.co/tjDzaMHPEw",jetblue,"chuck_martin",0,,"SF Bay Area" " 👍. I think I'll come take a nap at the terminal. :)",jetblue,jabeblanchard,0,,"Right Coast" " 😭 I used points can I get them back if I decide not to go?",jetblue,DKHurts,0,,"Brooklyn!" " 😭😭😭😭 yall are really better then American Airlines though.",jetblue,jjkend,0,, "'s ValentinesDay email was on point & so clever! Thanks for being amazing. JetBlue! loveisintheair http://t.co/DoCmvoTWTI",jetblue,"NYC_TAM",0,, "'s CEO pilots among ardent fans. Wall Street - Poughkeepsie Journal http://t.co/FRhuXiB8II",jetblue,JetBlueNews,0,,USA "'s CEO pilots among ardent fans. Wall Street - Poughkeepsie Journal http://t.co/zSdGzyDNDe",jetblue,BritishAirNews,0,,UK "'s CEO Battles to Appease Passengers and Wall Street - http://t.co/E5NaxBUe4s http://t.co/E1Mex0t6Q5",jetblue,JetBlueNews,0,,USA "'s CEO Battles to Appease Passengers and Wall Street - http://t.co/frrfxCCw7Z http://t.co/nKlW9SsVRQ",jetblue,BritishAirNews,0,,UK "'s CEO battles to appease passengers and Wall Street - http://t.co/VD0tLomtwu",jetblue,BritishAirNews,0,,UK "'s CEO battles to appease passengers and Wall Street - http://t.co/h6cE3mWCqj",jetblue,JetBlueNews,0,,USA "'s CEO battles to appease passengers and Wall Street - Lake Wylie Pilot http://t.co/jgor0vdI3S",jetblue,Aircrews,0,,Australia "'s CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/5fmipW9dhi",jetblue,JetBlueNews,0,,USA "'s CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/5t4FpCGREJ",jetblue,JetBlueNews,0,,USA "'s CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/D1eRGPdWsJ",jetblue,BritishAirNews,0,,UK "'s CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/FFc13zYGJS",jetblue,JetBlueNews,0,,USA "'s CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/IMVMpnQXAI",jetblue,BritishAirNews,0,,UK "'s CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Of7PFvQpOY",jetblue,JetBlueNews,0,,USA "'s CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Ur60Un86gy",jetblue,BritishAirNews,0,,UK "'s CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Xf9MPnAaJE",jetblue,USairNews,0,,USA "'s CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/fW3cy8HGdJ",jetblue,BritishAirNews,0,,UK "'s CEO battles to appease passengers and Wall Street - http://t.co/uy28D1UEgX http://t.co/vJFV7KSGcQ",jetblue,JetBlueNews,0,,USA "'s flight Flight Booking Problems experience is pretty great!",jetblue,artburkart,0,,Boston "'s new CEO Robin Hayes battles to appease passengers and Wall Street - Business In Savannah http://t.co/KKAY8XaPs1",jetblue,JetBlueNews,0,,USA "'s new CEO seeks the right balance to please passengers and Wall ... - Alaska Highway News http://t.co/tynchOeLac",jetblue,JetBlueNews,0,,USA "'s new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/9bzqZQx8DC",jetblue,USairNews,0,,USA "'s new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/bTb4awQtln",jetblue,JetBlueNews,0,,USA "'s new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/w8MTmSP2RY",jetblue,BritishAirNews,0,,UK "'s new CEO seeks the right balance to please passengers and Wall ... - Greenfield Daily Reporter http://t.co/LM3opxkxch",jetblue,JetBlueNews,0,,USA "'s new CEO seeks the right balance to please passengers and Wall ... - Times Colonist http://t.co/NzDXRvszWv",jetblue,JetBlueNews,0,,USA "'s new CEO seeks the right balance to please passengers and Wall ... - Weyburn Review http://t.co/rtQyjCvTQ3",jetblue,JetBlueNews,0,,USA ". Punta Cana. to enjoy weather n see my wifes family",jetblue,jonsik1952,0,, ". A bunch of flights are delayed from FFL to Northeast destinations. No announcements at the gate. What's going on?",jetblue,dhp214,0,,"New York" ". I normally ❤️ you. but this Late Flightst flight experience was the worst. 2 hours on runway. no wifi & tv not working properly",jetblue,gczark,0,,"New York. NY" ". I've experienced better service making connecting flight from and badcustomerservice jfk pr",americanair,deniseimperial,0,, ". flights 1970. 1366. and 1552 will fly over after 1 am on your way into - mind taking ocean approach so we can sleep?",jetblue,Under4R,0,,"Milton. Massachusetts" ". my dads vacation to SXM got delayed a day because of shoddy service. Earliest FLL >: SXM flight? trying to hep him out",americanair,GenuineJack,0,,Massachusetts ". never been delayed before: 533 to TPA out of BDL. Better safe than sorry. 💙 lovejetblue onlyblue jetblueforever",jetblue,hipch1ck,0,,"Upstate New York" ". thanks for not guarantee that you can not deli ever my bags to my hotel. when bag missed connection. sFO customerservicenot",jetblue,ericnax,0,, ". was far less painful than what was coming from Avis. 💙",jetblue,hipch1ck,0,,"Upstate New York" ". why must you always delay my Late Flight night Orlando flights? 💔",jetblue,pseudomachine,0,,"New York City" ". your hold music sucks.",jetblue,AnisahMunruddin,0,,"New York" ": Ahoy from a loyal AllYouCanJetPass holder! When do you anticipate direct US flights to Havana. Cuba? ( JetBlue Vacation)",jetblue,angrydesi,0,,Everywhere ": DCA to Nantucket - Washington Business Journal http://t.co/ebxC94kFJD",jetblue,JetBlueNews,0,,USA ": So excited to hear about your move towards international travel from Long Beach Airport!",jetblue,Juliacsk,0,,"Los Angeles" "? | RT : New airline expected to make its way to MEM http://t.co/Gbd5R1OlSI",jetblue,NewsTalkFm989,0,,"Memphis (901-683-0989)" "? | RT : New airline expected to make its way to MEM http://t.co/P6eef1zWzc",jetblue,TheMax981,0,,"Memphis. TN" "? | RT : New airline expected to make its way to MEM http://t.co/vO3eQsEPqH",jetblue,AritheGenius,0,,"Will Work For Music" " I will keep on tweeting until your CEO answers and personally apologizes to my wife and the passengers of flight 136. Just Wrong!!",jetblue,arthurhasher,0,,"Long Island - Arizona" " Delay = Perfect time to learn Swift programming with ",jetblue,msitver,0,,"New York. New York" " I'm so sorry I cheated on you with . Please take me back. I wore protection.",jetblue,yoyijr,0,,NYC " first airline to use applepay in flight airlines",jetblue,Denaroche,0,,Scottsdale " We think it's a treat to have you onboard! Enjoy your flight. 💙",0,JetBlue,3,,"1-800-JETBLUE" " Sounds like should have planned better since this weather was no surprise. Completely unacceptable wait times!!!",usairways,AdrianMartinG15,0,, "",southwestair,stilvester,0,, " How's life @ the NOC?",southwestair,"ken_randolph",0,, " Promotion e-mail today (Vegas and Jamaica) has a defective link for the Vegas sweepstakes...it times out with error.",southwestair,paydirt434,0,,"Herndon. VA" " A whole family. with a special Olympic athlete here. and you can't even call them? 617-653-3040",southwestair,LukeWyckoff,0,,"Denver. CO" " Are flights going into Dallas this morning? Thanks",southwestair,BitterEnd2013,0,, " Happily. flight 1625 was not delayed when a cockpit visit blew my four-yr-old's mind. Thanks. Cap'n! http://t.co/C8mqEzXVdH",southwestair,liberapertus,0,,"St. Paul. MN" " I hate evolved seating. knees in the seat pocket http://t.co/forNpF69Ky",southwestair,pwalnuts1156,0,,"Galt Gulch" " Thanks",southwestair,BitterEnd2013,0,, " Where the heck are the bags for Chicago 408. It has been an hour",southwestair,jaheard1,0,,Virginia " Yes. Dale at Baggage office was wonderful. But not everyone is on the same page down there... We had a 6 hour wait!",southwestair,SunshineAlways1,0,, " 3 flights yesterday: no treats but nuts and pretzels. Also no origami in the magazine. New policies? OldPoliciesWayBetter",southwestair,CeceliaNBrady,1,, " .what a great first night. DestinationDragons http://t.co/N3LrFo4UaY",southwestair,JohnDePetroshow,0,,"Rhode Island .Mass.CT" " Cancelled Flighted Sunday 9:50AM flight to Dallas..next flight out is Tuesday afternoon. Stranded. BS GetMeOuttaHere SouthwestSucks",southwestair,lnghurdoncurRIE,0,, " Flight today from PHL to DAL Cancelled Flightled. 96 min on hold. rebooked for tomorrow. Now that flight is Cancelled Flightled. On hold again.",southwestair,opfree,0,, " Glad to see you know how to keep the money in your own pockets. 'Thanks' for the voucher in return for lost bag.",southwestair,stilettoslife,0,,"Baltimore. MD" " I USED to always fly Southwest.",southwestair,jparkermastin,0,, " I am following you now.",southwestair,woman4lif,0,,"Northern UT" " I can go. I want to badly!!!! I don't know how to DM. Can I e-mail you? Help!!! wmn4life.com",southwestair,woman4lif,0,,"Northern UT" " I got rebooked for tomorrow",southwestair,"_MulaZoe",0,,"Classified ✈️✈️✈️" " I have a flight 2/22 am from Fort Lauderdale to bwi.. Can I Cancelled Flight that flight ? Flight 3458 trip I'd 314505529",southwestair,stacymichael14,0,, " I heard a rumor flight 898 was Cancelled Flightled. Is this true?",southwestair,MysticlyClear,0,,Texas " I look forward to those direct flights to California to see my family more often. Thank you byebyeusairline",southwestair,NormaG348,0,, " I sent a email to customer relations and I will be calling tomorrow.",southwestair,Hustleran,0,, " I will dm you now",southwestair,leavenodoubt131,0,, " If you'd love to see more girls get inspired about becoming pilots. RT our free Albuquerque event. http://t.co/rfXlV1kGDh",southwestair,woawABQ,0,,"Albuquerque. NM" " Just left there Friday!",southwestair,FowlerDebra,0,, " Just picked up my bag at SEATAC all the clothes are soaking wet... bagawim http://t.co/nGxAl9OmL6",southwestair,pwdersno,0,,Seattle " Just sent DM. Thanks for your attentiveness to this matter.",southwestair,"Kateria_Nicole",0,,"Atlanta. GA" " Longer flights with 300 series no wifi? Will be great when you retire them.",southwestair,BCCoble,0,,"Grand Rapids. MI" " Mad love http://t.co/4ojrSDWPkK NYC-",southwestair,HybridMovementC,0,,"everywhere. all the time." " Northern California coast http://t.co/nm4VNNF8Kb",southwestair,snwrdr30,0,, " Please Help. We really want to fly with you. guessweflyingdelta",southwestair,lichelle75,0,, " Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer!",southwestair,Hustleran,0,, " Southwest is currently awaiting government approval for this route. Do we know when it will be official?",southwestair,JoshPishPosh,0,,"Sacramento. CA" " THANK YOU for your awesome flights. Sweetheart got screwed on . managed to scramble and get a SW plane today. !!!",southwestair,catjubs,0,,"lurking in a coffeehouse" " Thank you.",southwestair,tonyapoe,0,, " Tried to DM you. it won't let me as it says you are not following me.",southwestair,Gomeziz,0,,"Austin. TX" " Tried to leave Monday. all other planes left but mine. Now this one keeps getting delayed. Missed work. Have to pay for a cab",southwestair,"Lionheart_Lisa",0,,"Hanging with Carmen Sandiego." " Wish you allowed http://t.co/0pDNtGBXC6 to access you site for awards tracking.",southwestair,MStudioFBA,0,,USA " Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry 85832 U Rock!",southwestair,AnnCompton,0,,WashingtonDC " Your Terry is our hero. Got my husband back thru security to retrieve his cellphone in Austin. Terry ( 85832) You Rock!",southwestair,AnnCompton,0,,WashingtonDC " after 38 minutes on the phone I'm given another number to call now still on hold with them. http://t.co/1ZT2kEe8up",southwestair,davidgoodson71,0,, " also. gave up after 1 hr 32 minutes on hold. Maybe put a few more people on it?",southwestair,nealmo,0,, " appreciate y'all getting the gate issue figured GRR. Plenty open gates. yet we sit and wait on tarmac",southwestair,JJBehrens,0,,"Grandville. Michigan" " at fort launder dale and the gate agent can't switch flights to an earlier flight but we can on our phone...ridiculous",southwestair,Chris44j,0,, " been on hold for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? BNA",southwestair,amyvenezia,0,,"The Universe" " do you know where my plane is coming from? I'm on SW flight 4464 from RSW to MKE",southwestair,willhamlin,0,, " flight at 630 from fll kiosk just opened. Rude attendants because now everyone is Late Flight. http://t.co/2Boh2Mh3cb",southwestair,"Ardor_Creative",0,, " flying Southwest for the first time to LGA with a layover in Atlanta!",southwestair,d4nigirl,0,,"Douglaston. NY" " getting the run around today with customer service & disconnected customer relations given twice. Help!!!",southwestair,billyontherun,0,, " goes to court to gain access to gates at Love Field http://t.co/ILqzmMJiYQ deltanews",southwestair,DeltaSegmentFly,0,,"TRI CITIES (TRI)" " got my bags 35 hours Late Flightr and an offer of $50 to go pick them up. Taxi costs $65 one way. Spent $200 for the inconvenience.",southwestair,jparkermastin,0,, " how do you get one?",southwestair,redphroggy,0,, " how many others didn't know you are stopping non stop flights to ATL and from to Hartford Ct as of April ?",southwestair,imdar844,0,,CT " is there a route to flight from Mexico City to Chicago midway using your services?",southwestair,chemasilvaurban,0,, " no such thing as a free flight. Gonna be spending $100 on board rental bc swa couldn't get my baggage to greenville w me.",southwestair,scoobydoo9749,0,,"Tallahassee. FL" " on hold with customer service: you may be quicker. I rebooked trip for a lower fare. Where did the difference in $ go?",southwestair,"island_girl4321",0,, " over 15 minutes without talking to a human at what point would you recommend I call http://t.co/ysqbVq6Mgb",americanair,davidgoodson71,1,, " placed on hold for total of two hours today after flight was Cancelled Flightled. Online option not available. What to do?",southwestair,cbuswolf,0,, " reservation (FEHQNE) 21FEB15 | DCA-RSW. Want refund not credit for Cancelled Flightled flight please.",southwestair,"amy_ginsburg",0,,"North Bethesda. MD" " thanks Southwest for saving our trip. my sweetheart isn't going to miss seeing AltonBrownLive thanks to y'all! SOhappy",southwestair,catjubs,0,,"lurking in a coffeehouse" " thanks for adding passbook ability! Hopefully we can do group passbook tickets in the future somehow.",southwestair,"d_aghassi",0,, " the agents werenot helpful told me I would have to pay 2chng even though I Tld them going2 bwi whch is part of trvl advsry",southwestair,stacymichael14,0,, " this is really unhelpful. Why can't I rebook online? http://t.co/N5O43sVl8i",southwestair,kabell87,0,, " traveling 2bwi nMaryland 2morrw any chance the flight being Cancelled Flightled to inclement weather? Any chance can get earlier flight",southwestair,stacymichael14,0,, " we understand air delays which are out of your control. terrible telephone support. apps and online access that do not work??",southwestair,arteriesrus,0,,"Salt Lake City" " what is the status on flight 122 STL-AUS?",southwestair,lot223,0,, " when is the next flight with free cocktails ?",southwestair,Normthompsonsr,0,,"yuma az" " when you take my money and do not provide a service makes for a profitable venture for your company. IsItTheGaryKellyWay?",southwestair,davidgoodson71,0,, " why are you the only airlines to Cancelled Flight all flights into BNA? Been stranded in philly for 2 days. Hoping to get out in the AM",southwestair,JustJonnE,0,, " you are over 40. please start acting your age and stop with the short-shorts!",southwestair,tracylegel,0,, " your checkin is lame for business. Really last seat? I have broad shoulders haha",southwestair,"shelton_heather",0,,"Washington DC" " ""...you in the 10 hrs we were hanging out there? Oh. no I understand things get crazy n sometimes 10 hours isn't long enough.""",southwestair,scoobydoo9749,0,,"Tallahassee. FL" " ""Airport snow removal method 22..""",southwestair,sundialtours,0,, " ""Will my luggage be on that flight?"" ""No"" ""Y not"" ""bc ur on that flight n it won't end up where ur goin http://t.co/6Zj6L2ZTua",southwestair,scoobydoo9749,0,,"Tallahassee. FL" " 1687 MDW-SAN. Like most flights. if I'm watching free TV it works but won't hardly access any websites - including your own.",southwestair,jameswbetts,0,,"Sunny Florida" " 3252 Manchester-BWI being delayed for one idiot who isn't on the plane?! We've waited 2 hours for our window and may miss it",southwestair,"AugmentReality_",0,, " 3854 ATL to RDU. Snow forecasted for Raleigh this evening.",southwestair,Tarheelblue07,0,, " CustomerServiceFail - - almost missed flight - long slow BWI ticket line: ""Rather make a complaint or your flight?""",southwestair,mcloeren,0,,"Bethesda MD" " DestinationDragons I'm a HUGE FAN! I would love tix to your show!",southwestair,bryceadvice,0,,"Los Angeles. CA" " DestinationDragons Scavenger Hunt Vegas. BE READY!!! http://t.co/vHgkiTzSaw",southwestair,Immafun12,0,,Oregon " DestinationDragons Any word on winners of contest? Any chance for tix for the Provo DestinationDragons show? Fingers Crossed!",southwestair,linkster93,0,, " DestinationDragons iD is my favorite band and i met my 2bestfriends thanks to them! it would be life changing to see them!",southwestair,svssywentz,0,, " JamesAsworth has the worst corporate account manager 22 Brent. I will now take my 70plus flights to thank you",southwestair,IamWiz4Life,0,,ATL " RedCarpet Southwest Companion Pass would be great!",southwestair,csusanto,0,,"SF Bay Area" " Vegas I was there 5 days ago. Miss the Warm Weather",southwestair,pammpeterson,0,, " delayed again! You're killing me Late Flightly!",southwestair,"_ItsMeHollywood",0,, " fail southwest changes my flight to a different time and city and blames it on me. They won't correct it. furious",southwestair,G1GARRISON,0,, " flight Cancelled Flightled...tried to get refund but on hold. Can I get it after my flight would have departed?",southwestair,hllgruber,0,, " magazine feature: Desk Plants Increase Productivity by 15%. LuvSWA healthbenefitsofplants gardening http://t.co/BVfAxDUBAQ",southwestair,UpShootHort,0,,"Madison. OH" " promotion fly 3 roundtrip flights to and from ATL between 2/15 and 5/17 and get a companion pass for the year travel",southwestair,CeCeTheCeo,0,,Atlanta " stepup makeitright re you best? Or just money hungry? wewillsee",southwestair,TheRandyHarbin,0,,"Kansas City MO" " tfw1 TY-Spent total of 3 hrs and 20 mins holding. Cell battery died. Finally made arrangements w kind Rep",southwestair,gotomaio,0,, " worstthingever 2days Late Flightr our lost bag was fedexed somewhere. Do you know where cause we don't & it was delivered somewhere",southwestair,BlockRahel,0,, " $192 rndtrp 4/30-5/5 "": RT : If you're trying to make travel reservations for Vegas on May 2nd it's too Late Flight""",southwestair,TheRealMzMack,0,,"Where You Wanna Be" " + = outstanding customer service! Thank you!",southwestair,spstpierre,0,,"Nashville. TN" " - 800 is not int'l friendly",southwestair,CiaoBambino,0,,Everywhere " - Apology accepted! customerserviceWIN itravelalot http://t.co/z5znfwkKWP",southwestair,gingypants,0,,"los angeles. ca" " - Great flight from Phoenix to Dallas tonight!Great service and ON TIME! Makes very happy! http://t.co/TkVCMhbPim",southwestair,"yancey_jake",0,, " - Hi Janet in customer service. I'm calling you back and have been sitting in que for 40 mins! Plz pick it up!!! frustrated",southwestair,BigMouthLogan,0,,"Austin. TX" " - Hi. My flight confirmation is fwwe7f. We are currently stuck in Norfolk. Va. Trying to get to LGA in NYC. Ant updates? Thx",southwestair,desh9583,0,, " - I get that weather delays are not in your hands. but is there nothing else you can offer for the massive inconvenience?",southwestair,jaindrops,0,,"Boston. MA" " - I have spent 87 minutes (and counting) on hold w/ you today. After first 48 minutes. I gave up. Trying again & on 43rd min.",southwestair,"M_RoyceWilliams",0,,CT " - I just had a great experience with your customer service team. Thank you! LuvSW A-list",southwestair,ljwoodworth,0,,Colorado " - STL-BOS flight today was Cancelled Flightled. Online resched form gives an error. On hold for past 90 min. HELP! terribleservice",southwestair,jaindrops,0,,"Boston. MA" " - We left iPad in a seat pocket. Filed lost item report. Received it exactly 1 week Late Flightr. Is that a record? unbelievable",southwestair,"osman_khan",0,,Chicago " - any update on flights in to BNA today?",southwestair,laurenproberts,0,,"Nashville. TN" " - been on hold forever. My first flight was Cancelled Flightled but my 2nd flight is still on time - HELP!",southwestair,NicolePiering,0,,"Long Island. NY" " - did SWA send out customer surveys to earn $100 toward flights? Is this legit?",southwestair,saminalice,0,, " - holding us hostage for about an hour with no updates if they are taking us to NY or not. What's going ",southwestair,desh9583,0,, " - i needed refund on my Cancelled Flightled flights this morning and had been on hold for more than an hour X 3. what to do?",southwestair,prakashksinha,0,,"43.012983.-78.724003" " - just got it back about 20 mins ago. Went about 18 hrs w/o it but I appreciate the support. $50 voucher + $50 for essentials.",southwestair,leahrotella,0,,"Albany. New York" " - just talking to customer service makes me appreciate you even more! They could learn so much from you!",united,smckenna719,0,,"Washington DC" " - neveryamind I paid $450 for a flight. 250 for a new bag is easy for business class customers. right? http://t.co/vn3JJIa53O",southwestair,kashnow,0,,"31.708674.34.993824" " - our baggage motto: we don't cover that. Small tear. ripped seam. snow soaked. busted zippers - SORRY http://t.co/LHwFBKFynI",southwestair,kashnow,0,,"31.708674.34.993824" " - really? All other carriers are staffed and you've got a triple looped one and no employees in sight in OKC",southwestair,ranmannokc,0,,"Oklahoma City" " - stuck on the runway. again. Delayed on Wednesday. Not a good way to take care of your loyal customers.",southwestair,joecontaldo,0,,Chicago " - thanks for Cancelled Flighting our flight to BOS. We're stranded in DEN til Wed night. The 7 of us will never fly southwest again",southwestair,megmclaughlin,0,, " - thanks to the agent boarding 1137. ATL-AUS. Left my wallet on the inbound. He found it for me!",southwestair,MJonTravel,1,,ATL " - total win!! Happy 7th bday on intercom. chocoLate Flight kisses. and a chance to hand out snacks.Thank you. http://t.co/NKloZcNtto",southwestair,brookem,1,,Dallas " - wow! 100 minutes on hold. so far. Now phone is dying...",southwestair,relaxnsmile,0,,"Nashville. TN" " - you can do better than having someone on hold for over an hr http://t.co/FxNv618B1A",southwestair,"ray_ettel",0,,"Denver Co" " -- any updates on flights getting Cancelled Flighted into DAL? I have a connecting flight there and hope it doesn't delay due to weather",southwestair,briandotcom,0,,"UTSA '13" " -17mph winds and would do anything to be in Florida right now.. help a sister out!!",southwestair,terrifictoria,0,, " -U dont have Atlanta to San fransisco in 99$ in the present sale. like u had in the last sale?Im looking for 2 return tickets",southwestair,Ashishwadhwa9,0,, " . I don't like the new schedule. No more nonstops from PHL to FLL or PBI? We are not free to move between those cities. Sad.",southwestair,gotschiavi,0,,florida " . please explain to me why every other flight to Dallas is going out today except the 6:35 pm?????",southwestair,meredithrae1,0,, " ...and how does one obtain this companion pass?",southwestair,lauravelasquez,3,,"Denver. CO" " ..just booked trip to Cancun...❤️ no baggage fees..but need to have more flight time options",southwestair,kimmck64,0,, " /I really love your customer service Lou Ann in Phx rocks. Thanks SW. be Ourguest",southwestair,yrbkmiketaylor,0,,"Whereever Yearbooks Are Born" " 10 revenue flights since the beginning of 2015?",southwestair,thaterikperson,0,,"Austin. TX" " 10+ people pre boarded",southwestair,CravenMorhead,0,, " 14 hours???? Sorry don't get it. Oh well. Screw the weekend in Az right? Eat the hotel. no problem.",southwestair,"Bob_Dickson",0,, " 2 1/2 hours Late Flight. but I made it to sf! Maybe you can help me get on an earlier flight on Sunday :)",southwestair,pnutbuttrnjille,0,,"san diego. CA" " 2 bags fly free! So what's with all the carry-on's? packingayak ",southwestair,fwmperkins,0,,"Zephyrhills. Florida" " 2 hours on hold for customer service never us SW again",southwestair,"Tom_Fili",0,,"Havertown. Pa." " 2 hours on hold trying to reschedule Cancelled Flightled flight. Hold music stopped. but no one's answering. How can I reach a rep?",southwestair,slandail,0,,"Columbus. Ohio" " 2 hrs to put a tag on my bag sayin it should go to greenville instead of Raleigh?! ARE YOU KIDDING ME?!",southwestair,scoobydoo9749,0,,"Tallahassee. FL" " 2 wounded vets stuck. Hv trouble with agent help. On hold and no answer on Twitter. Pls respond",southwestair,heroestoheroes,0,,"Fort Lee. NJ" " 2/22-MDW 2 SAN flt 1687 attendant Melissa was awesome! Fast. smiling. great. After weather Cancelled Flight day b4. it was welcome",southwestair,trselbrede,0,, " 20 minutes on hold waiting is ridiculous......",southwestair,jawswald,0,,"603 | 205" " 20 passengers on this plane. I should've just grabbed my baggage and gave it its own seat.",southwestair,scoobydoo9749,0,,"Tallahassee. FL" " 25 year customer but I am 6 3 and those lost 2 or 3 inches really hurt every time the person in front shifts he raps my knees",southwestair,pwalnuts1156,0,,"Galt Gulch" " 2nd leg of trip Cancelled Flightled. Been on hold 1.5 hrs. Will we lose our $ if we don't speak to someone before first flight leaves?",southwestair,rutty1221,0,,"San Diego. CA" " 3 + hrs w/out bags being returned to us after flight 2464 Cancelled Flightled. Maybe put a couple people on it?",southwestair,nealmo,0,, " 3 flights Cancelled Flightled today. Now we have been on hold for over an hour!",southwestair,AmberCraig,0,, " 3 hours and 80 degree difference. Yes please!! MHT TO MCO http://t.co/MRAW3qDw4D",southwestair,Pushmyn,0,,"Littleton. NH" " 3rd time flying southwest in two years. Have another trip back to mx on October.",southwestair,Heavenlychc9,0,, " 4 flights Cancelled Flightled in one week?! Customer Service is 💩💩💩💩",southwestair,TinaIsBack,1,,"Nashville by way of New York" " 4 hour delay in ATL due to ""air traffic control""....love missing an entire day of my vacation unhappycustomer mytimeismoney",southwestair,KierstinKrul,0,, " 4-4 in horrible customer service. Empty seats in early flight wantcharge me double to get home early instead the usual Late Flight",southwestair,bodoughty,0,, " 4/9/14. I need to fly from GSP to DSM. but claims there's no sched. avail. I can book separately. but why not together?",southwestair,4starcashier,0,,"Des Moines. Iowa" " 40 minutes still haven't talked to one person shocking phone is gonna died before I talk to anyone http://t.co/iWoiGRLHXb",southwestair,dizzleforizzle,0,,"Omaha. NE" " 4467 and 152 on 2/25 and 503 and 25 on 2/26th.",southwestair,ravulapati,0,,"Round Rock. TX" " 45mins wait on the phone with no option for a callback? Finally had to hang up because my phone was dying. customerservice",southwestair,caralageson,0,,"Cleveland. Ohio" " 5 min away!",southwestair,franks105,0,,Hogwarts " 50min to get bag checked n ATX. miss my flight. spend all day . n not get my baggage at the end of it all. epitimeoffail",southwestair,scoobydoo9749,0,,"Tallahassee. FL" " 75 minutes and still waiting for skis to be unloaded. You should be ashamed. It's 1:30 in the morning.",southwestair,ebennettr,0,, " 8 mins!!! http://t.co/bbZiJWFDL3",southwestair,itsangieohyeah,0,,"Dodger Stadium | Disneyland" " 8FKQW is the conf . Thanks for the reply",southwestair,ejdicki,0,,"Dallas. TX" " 9 hours at this airport and you can't move a bag from one plane to another! furious",southwestair,scoobydoo9749,0,,"Tallahassee. FL" " 9 hrs in Baltimore. still not going to get my baggage to greenville w me. This is just unbelievable.",southwestair,scoobydoo9749,0,,"Tallahassee. FL" " : Hello..are flights taking off from airport this noon. Am supposed to travel on flight 376 to San antonio",southwestair,vovoci,0,, " : This is the second time in a row I haven't received text updates about flight time change. Don't offer if you won't use it",southwestair,RoaminTwin,0,, " : thanks.are flights operating now or Cancelled Flightled?",southwestair,vovoci,0,, " :( Thanks for the opportunity...",southwestair,campnhike75,0,,indiana " :arrived in San Juan early. Thanks for a great flight. LUV u!",southwestair,roq0114,0,, " = easy and pleasant. = difficult and stressful. Learned my lesson.",united,AllenSpencer5,1,,"Highlands Ranch. CO" " @ LAX is almost a mess. For some reason the express bag drop is slower than the full service line. http://t.co/ORY89eEGek",southwestair,"Coco__Bee",0,,"Bay Area" " @ PIT- Gate A1! Big shout out to the lady trying to track him down!",southwestair,SarahFigge,0,, " tfw1 Appreciate the tweet back - It was unexpected.",southwestair,gotomaio,0,, " 75yo mom says. ""Hire more staff to accommodate your audience"" You could learn lots from her. She's off to FL",southwestair,gotomaio,0,, " y'all are better then ",americanair,"jessi_goo",0,, " I did eventually get through but that flight Cancelled Flightled. Decided to drive but gave up holding to process refund",southwestair,BernhardtJH,0,,"Columbus. OH" " . keeping families apart w/ your quirky. archaic policies. Any other airline accommodates in this situation.",southwestair,MySnobbyCX,1,, " you get to hold? called twice only to be kicked off.calls 3-6 phonedied AListpreferred http://t.co/1TZZ0vbMbS",southwestair,amyegoley,0,,"Flowood. MS" " And bring back the ""Agent will call you back..."" feature. Why was that ever discontinued???",southwestair,bokkagroup,0,,"Denver. CO" " ",southwestair,ClinicPolly,0,, " hopefully Nashville is open. I want to come home today",southwestair,cwsnodgras21,0,, " hey at least you guys are honest with your customers unlike ",southwestair,foofiter,0,,"Atlanta. GA USA" " Thank you! I finally made it to my destination",southwestair,DreSparkles,0,,"Gridley. CA." " ",southwestair,timiscorner,0,, " Congrats!",southwestair,Omnicom,0,,Worldwide " Congratulations!",southwestair,tripcentral,0,,Canada " I DO like your airlines. congrats! : )",southwestair,mrsblack777,0,,Northwest " I always tell everyone to fly Southwest! Congratulations!!!",southwestair,"rachael_rhanna",0,,"Sutherlin. Oregon" " Love SW forever😃💕😍⤴⤴",southwestair,pax7877,0,, " Love flying Southwest! Best flight attendants ever!",southwestair,SamIam6915,0,,Minnesota " Love u Southwest. You've always been helpful. When I traveled a lot w/my son. infant/toddler. U were great!",southwestair,Autistikids,0,,"Fort Worth. Texas" " Superb choice - SWA. I am a raving fan. They even take stress out of weather-reLate Flightd glitches! custexp",southwestair,JessicaJNoble,0,,"La Jolla. California" " friendliest employees",southwestair,MsKrysia,0,,Virginia " well deserved!",southwestair,jjturlington,0,, " . I'm flying on one right this minute",southwestair,BitterEnd2013,0,, " yes I did. I hope for an update soon. need those clothes for a meeting tomorrow.",southwestair,HDsportsguy,0,, " Did they pick someone for Destination Dragons?",southwestair,campnhike75,0,,indiana " DestinationDragons Any tix to spare? I wanna go see the show on Friday in LA with my friend !",southwestair,bryceadvice,0,,"Los Angeles. CA" " DestinationDragons Scavenger Hunt rules: http://t.co/vHgkiTzSaw",southwestair,Immafun12,0,,Oregon " I'd love to hear them live at this saturday! destinationdragons",southwestair,3b80af5c98854be,0,, " well timed tweet. just boarded and will be listening on my way home!",southwestair,dalyrt5,0,,"Nashville. TN" " I tried. 😔 It's okay",southwestair,MauLoaIkaika73,0,, " any info on DestinationDragons ?? me & need to know..",southwestair,livvyports16,1,, " please help me and my best friend get tickets to DestinationDragons we have so much to thank them for....",southwestair,"sammi_jon3s",1,, " when are we gonna know I have a math test tomoro and I can't concentrate😭😭 DestinationDragons",southwestair,"sammi_jon3s",1,, " flt 947 Emer stop in Albuquer for a heart condition. crew was awesome. pilot was Maverick on the divert.",southwestair,bridgesuite,0,, " Thank you both very much!!",southwestair,"nick_manfredi",0,, " she was traveling with me the one that got miscommunicated with",southwestair,davidgoodson71,2,, " THIS IS EVERYTHING... now. return that jet so we can go to Miami!",southwestair,cindydchilds,0,,Maryland " I was all. yeah sale fares! I got places to fly! Oh damn. right. I live where SWA doesn't fly. why",southwestair,whofilets,0,, " : her name is Jane and she wanted was a call. 617-653-3040",southwestair,LukeWyckoff,0,,"Denver. CO" " how long did you have to hold? We waited 35 minutes and gave up",southwestair,swood40,0,,"Sunrise Beach. MO" " how you like the redcarpet treatment",southwestair,drewgotts3,0,, " - thanks for making new direct flight to San Francisco.",southwestair,bjpoppe,0,,"Columbus. Ohio" " no exceptions for national awards?",southwestair,XTREMELYSERIOUS,0,,"Pittsburgh PA" " Will Flight 2155 that arrives at E11 be a penguin plane?",southwestair,ScottnearSMF,0,, " I love Southwest and Payton Taylor!",southwestair,colorsflashing6,0,,"Nashville. TN" " had to fly MCO->:CMH for $400 b/c we cldnt reach SWA to reroute SWA 3104 Cancelled Flightlation. Voucher wld help.",southwestair,Sluggohill,0,,"Columbus OH" " Thank you for your kind response. The acknowledgement and apology go a long way! southwestrocks",southwestair,SAMoore10,0,,"Austin. TX" " over two hours now. Ugh we should all get vouchers this is inexcusable ESP after a pre flight check that was ok.",southwestair,Heavenlychc9,0,, " Feels like a good day to fly!! Thanks for the ontime departure to SNA!!:) bestinclass 30000ft takemehome",southwestair,KathyCoonan,0,,"Sacramento. CA" " that's a great FA right there.",southwestair,KyleHarward,0,,"Farmington. Utah" " take me here",southwestair,"vanessamarie18_",0,,"|| san antonio. texas||" " Flying with you in April. first time on southwest. Can't wait!!! Flew American airlines last time. Was meh.",southwestair,"kolak_jason",0,, " Taylor. U gotta love SWA responsiveness at the least huh?",southwestair,JamesRoseFox4,0,,"Dallas Fort Worth" " party in hotlanta http://t.co/x5ZQssJtRB",southwestair,hlirvine,0,,Brooklyn " if only that was me! 😍 DestinationDragons",southwestair,miamicocount,0,,"Philadelphia. PA" " this job interferes w/Ellen Show & concerts! will alway treasure my experience!",southwestair,NinaDESell,0,, " I met my twitter friend waiting outside the Troubadour DestinationDragons http://t.co/lf69waf5ad",southwestair,MinderJoan,0,, " just get the RR credit card and get the points of family that way",southwestair,DurkDiggler8810,0,,KCMO " Larry David works for southwest?",southwestair,"_mighty_max_",0,,"Raleigh. NC" " luv SWA myself and my employees use you always!!",southwestair,bgr1061,0,,Austin " flying to LGA in the dead of winter? jvstatus EWR & JFK is always the intelligent option.",southwestair,Masterpeacefull,0,, " what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1",southwestair,bjwellington,0,,"Sac City. IA" " kid just wants fucking money scumbag",southwestair,Durgzy77,0,,"Winchester | Northend Ma" " that's horse radish 😤🐴",southwestair,amccarthy19,0,, " about time! mobileboarding is a must!",southwestair,ransdell08,0,,"Little Rock. AR" " 45 minute wait for my bags. Just what I needed on a Sunday night.",southwestair,joekidd21,0,, " Serious potential for a wanna get away commercial out of this debacle. But for real. you should fire ",southwestair,WhiteMule83,0,,"Boston. MA" " Do you know when the last chance is?",southwestair,"Dragons_103",0,, " Finally.",southwestair,aaronkivett,0,,"Overland Park. KS" " I'd at least enjoy a free cocktail...or two.",southwestair,SMiles1307,0,, " 4 moms. 4 careers. 1 day trip to LA. intuitlife leanin http://t.co/2qJbCv5jzq"" southwestairlines",southwestair,tmahal,0,,"SF Bay Area" " Double up with this comment. PHL to anywhere South Florida is GONE GONE GONE. Hello US Air",southwestair,gotschiavi,0,,florida " customer service has been very passive in their response. Disappointed. I have only flown SW but am rethinking",southwestair,jparkermastin,0,, " OK we will! Thank you!!!",southwestair,DanaChristos,0,,CT " SWA is willing to follow up. FINALLY.",southwestair,DanaChristos,0,,CT " and I became best friends Bcuz of is there any other way?",southwestair,"sammi_jon3s",0,, " AHHHH YES LAUREN",southwestair,polaroiddragons,0,,Texas " LAUREN HoLY SHT",southwestair,DansBlueEyes,0,,"The Sunshine State" " LAUREN IM SCREAKJMF",southwestair,emilyr1231234,0,,"Ig:@/imaginedragoner" " LAUREN IM SCREAMING",southwestair,"_dragon_fruit_",0,,"Boston (sort of)" " LAUREN OMG BEST AIRLINE EVER",southwestair,benamcswag,0,, " LAUREN OMG IM DEAD IM SO SO HAPPY FOR YOU YES YES",southwestair,"Nick_Astalos",0,,"PostVegasDepression in Texsus" " holy fuckinf shit",southwestair,"thirty_lives",0,,"ʞᴚoʎ ʍǝu" " lol I'm sorry I'm just seeing this now but LAUREN OH MY GOD AHHHH",southwestair,"Imagine_Sloom",0,,MA " oh my god LAUREN OH MY GOD OH MY GOD",southwestair,"m_nimzzz",0,, " oh my gosh",southwestair,JacobZiegler,0,,"Toronto. Canada" " And this is why I love flying Southwest. Excellent service. and you don't take yourselves too seriously!",southwestair,vangdfang,0,,"Overland Park. KS" " . 3.5 hrs. Late Flightr (no human interaction). ended up $'ing a completely new flight - so last flight out didn't sell out.",southwestair,nelsjeff,0,, " im in same boat.. 8am flight to Jacksonville... Get me out of here!!",southwestair,bfree007,0,,"Nashville.TN" " You could have just said ""We don't know""",southwestair,Milenomics,0,, " We share that value in common. :)",southwestair,GlendaVee,0,, " . It takes 13.5 hours to fly from Chicago to Beijing on United. and 12 to fly from Vegas to Omaha on SW...",southwestair,tbuccheri,0,, " birthday is the 24th and he's not seeing Imagine Dragons at DestinationDragons ?",southwestair,benamcswag,0,, " welcome to Portland. Sun. Mt hood and Southwest. http://t.co/y3SAHVX3Zk",southwestair,"da_kr",0,, " A little surprised my Early Bird got me B15 from DEN to KC just now. Worst I've had. What's up?",southwestair,davedunlap,0,, " A wonderfully nice agent in Austin helped us out. Wish I remembered her name to give proper kudos.",southwestair,"walnut_head",0,,"Spokane. WA" " A+ to the Safety Dos and Don'ts Announcer. Flight 651 from Midway (MDW) to Pittsburgh (PIT)!",southwestair,"m_rafano",0,, " A-List Pref credit card holder called exclusive and hung up after on hold for 14 min. What gives???",southwestair,LVGully,0,,"Las Vegas" " A-list preferred line phone wait was 15 minutes. I hung up. not feeling A-list-ey!",southwestair,rsalemania,0,, " A-list preferred. DEN-DAL flight Cancelled Flightled 30 min prior to boarding. Best option was Tue afternoon. Seriously?!? Epic fail.",southwestair,rwitte42,0,,Colorado " AH - did DM. no reply. On hold now over 2hrs. Just spent over $1k to get a United flight tmrw to get home. lame",southwestair,ChristineFlores,0,, " AMAZING c/s today by SW thank you SO very much. This is the reason we fly you southwest",southwestair,VictoriaJacobs,0,,"Barrie | Ontario | Canada" " About time...and just in time for my next flight Thursday.",southwestair,SimonOh,0,,"Campbell. CA" " According to TV passenger interviews. the landing was far from ""uneventful"" with heavy (panic) breaking to",southwestair,capejasuhoxa,0,,"Kalispell Montana" " Adding RR number to a stay is too hard. Won't take RR number at checkin/out and Marriott phone CS not helpful.",southwestair,richstahl,0,,"Raleigh. NC" " After flying Delta this week. GoGo was so good. The tweet I sent you didn't even send until we landed - that's how bad it was",southwestair,pjfuller,0,,"10 Miles South of Nowhere" " After multiple attempts. I was finally able to submit them Late Flight last night.",southwestair,kaugie01,0,,"Kansas City area" " Again. please accept my apologies for my lame. childish tweet. You didn't deserve that. & I remain a LOYAL SW customer!",southwestair,SupermanHopkins,0,, " Ahah😃💕🎵 That is why",southwestair,pax7877,0,, " Ahhhh! Sorry. just followed.",southwestair,cej1124,0,,"Austin. TX. USA" " Airline trouble & not getting satisfactory customer service? contact http://t.co/aQjn4HwNaC we negotiate resolutions for You!",southwestair,MyCustoAdvocate,0,,"Miami. New York. Boston" " All Flights lead to VEGAS BABY!",southwestair,VegasRenegade,1,,"The Wild Blue Yonder" " All I requested was a refund of my Reward Points that I used to purchase the flight and he refused.",southwestair,luvthispayne,0,,"Somewhere over the rainbow." " All flights are booked . They are saying I have to wait until tomorrow.",southwestair,"Kateria_Nicole",0,,"Atlanta. GA" " All good... beers and oscars2015 ar DIA",southwestair,timglomb,0,,denver " All pieces were found and safely delivered to our home this afternoon.",southwestair,"lucky_dawg7",0,,"Seattle area" " All's well. I got comped with multiple other bags which just made my day! http://t.co/1AAVvoREpH",southwestair,shankarpranam,0,,Raleigh " Almost 2 hours on hold now. I just need to Cancelled Flight a flight and get a refund. Other airlines are operating!",southwestair,justinmcintosh,1,,"iPhone: 36.205651.-86.695243" " Already rebooked for tomorrow. Fingers crossed!",southwestair,JosephGruber,0,,"Arlington. VA" " Already signed up! Thanks! Looking forward to trying the Southwest experience.",southwestair,walterbiscardi,0,,Atlanta " Also. will Southwest have any other specials like the one they are running now?",southwestair,NmJean05,0,,"Newark. NJ" " Although the wait was long due to weather r/scheduling. a phone call and super rep solved the issue! Thank you!!",southwestair,clchev,0,,"Upstate New York" " Am I flying on Spirit air?",southwestair,scoobydoo9749,0,,"Tallahassee. FL" " Amazing customer service as well. Will definitely fly with you guys again if my instrument is involved. 10/10",southwestair,EAdamshick,0,, " An Oscar-worthy entrance into LA. http://t.co/10tmtHVFDC",southwestair,chrisharriscw,0,,"Austin. TX" " Another delay. Wow",southwestair,PeterSanto29,0,,"boston. ma" " Another great flight & crew. Las Vegas-Chicago 3397. Thanks!",southwestair,DebMannRN,0,,Indy " Any ETD for SWA1004 from PHL? Appears delayed but no info available at gate.",southwestair,jlivingood,0,,"Philadelphia. PA" " Any chance the flight I just took can count for 3? I mean. I signed up with SW wifi in the air! 2/2",southwestair,imjinnie,0,,"Denver. CO" " Any chance there's a few seats open from DEN to DAL this afternoon?",southwestair,Kbono91,0,, " Any idea when the winter advisory will be posted for ATL for tomorrow (2/25)?? I'd rather get to PHL tonight.",southwestair,ElaineBBfan,0,,"Boston. Atlanta. or in-flight" " Any idea why TSA Pre-Check isn't showing for my next flight tomorrow? The number is in my profile...",southwestair,jlivingood,0,,"Philadelphia. PA" " Any plans to implement a call-back system on your reFlight Booking Problems line? Been on hold for over an hour now...",southwestair,jsanner2,0,, " Any plans to make the southwest app for Android not crappy?",southwestair,ishboo3002,0,,"Tucson. AZ" " Any possible chance of SWA bringing back service between LGA-BWI? It would make it much easier to connect to the west coast.",southwestair,DoctorFox007,0,,"ÜT: 40.819919.-73.864869" " Any way that I can get a receipt for a Cancelled Flightled portion of a roundtrip flight? Used the flight voucher just need receipt.",southwestair,joshkmm,0,,"Kansas City. KS" " Any way you can help with entry to Vegas event? My Boyfriend & I have been fans since 2009. They are awesome!",southwestair,"itsjessme_",0,, " Anyone answering phone this morning at 800IFLYSWA? On hold 51 minutes and counting...",southwestair,MikeGarrettSTL,0,,"St Louis. MO" " App Updated With Passbook Support http://t.co/WrWqrUblPs via ",southwestair,passworksio,0,,Global " Apparently mechanics had to be flown in to fix some planes...not the most assuring sign",southwestair,"Mackenzie_RT",0,,"SF by way of NY and UNC." " Are there any current promotions/codes for Nashville-Denver? Thank you!",southwestair,"fair_island",0,,"Somewhere in Tennessee" " Are there discounts every tuesday cause Im leaving fron Birmingham Airport to San fran Next week in march sometime",southwestair,doecember28th,0,, " Are we sure flights will not be Cancelled Flighted after 1200 I am trying to make plans in STL",southwestair,dtinnel,0,,"South Carloina" " Are you announcing any more winners to the DestinationDragons show in UTAH this weekend? Lucky",southwestair,JiggaJazzman,0,, " Arkansas Gov. plans to sign Governor SB-202 that legalizes discrimination of LGBT.Can you lend your voice to a state boycott?",southwestair,richkadams,0,,"Albuquerque. New Mexico. USA" " As a frequent traveler. I've never been treated so coldly & had an airline offer nothing when my flight was Cancelled Flightled. nolove",southwestair,"Million_Miler",0,, " Awesome - thanks!",southwestair,MeredithAdams23,0,,Dallas " Awesome staff at the check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays",southwestair,kitcat356,0,, " Awesome!!! Sending now.",southwestair,cej1124,0,,"Austin. TX. USA" " Awesome. Thanks! You guys rock!",southwestair,claywhittington,0,,"Wilmington. North Carolina" " Awwweesssooomee!",southwestair,DascenzoFan,0,,"Tucson. AZ" " BETSY is the BESTY! Gettin' stuck at LAS might not be bad for most..but I want home! homewardbound betsy besty thankyou",southwestair,PlaneyJanie,0,, " BTW I was completely unable to buy wifi for my flight using Galaxy S4. Couldn't zoom out or scroll to touch ""Buy""",southwestair,tikidaisy,0,,"Washington. DC" " BTW. not a weather delay. We've had beautiful weather in Sunny California. nolove noexcuses cali http://t.co/kumtbgER03",southwestair,"Million_Miler",0,, " Bad enough that there is no seat assigned he's seating at an exit seat and a male flight attendant removes him from there",southwestair,"Tweeter_mom_",0,,Florida " Barzegar charges tourists 700 euros [!] a night for their stay in the tent village he runs. http://t.co/igSVzvrbbN",southwestair,SamDori4,0,, " Beautiful. thanks a ton!",southwestair,RachFee,0,,"London. Ontario. Canada" " Been on hold 34 min so far trying to book seat for my infant. Price increased $42 in meantime. What do I do?",southwestair,ryanshaw100,0,,"Chicago. IL" " Been on hold for over an hour - any chance someone can help me on here?",southwestair,AmyBFree,0,, " Been on hold over 90 minutes. You can fly. but not answer the phone?",southwestair,RomanMedia,0,,"San Diego" " Been sitting outside our gate for 30 mins at LGA. Why no move to another gate? We'e baking on this plane!?! flight 3415",southwestair,"Elexis_Mariash",0,,"Denver. CO" " Being old I will miss my connection and can sleep at OAK or get a hotel on my own dime rubs me the wrong way. I wasn’t Late Flight.",southwestair,"Rusty_Lewis",0,, " Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and Cancelled Flightlations",southwestair,WalterFaddoul,0,,"Indianapolis. Indiana: USA" " Black History Commercial is really sweet. Well done.",southwestair,"Capt_Smirk",0,,"La Florida" " Booked 6mos early. paid for Early check in. was ASSIGNED boarding . here 3hrs early and you deleted me in error?! LAS2BUF",southwestair,tlwbarnett,0,,"Lockport. NY" " Boooo!!!!!! Don't be like the other airlines!! http://t.co/WHAGPknnLF",southwestair,TacoDangerous,0,,"Two Guns. Arizona" " Buying Early Bird was pointless. You moved me to a diff flight b/c first one was delayed. so I lost my boarding position.",southwestair,caffiend,0,,"San Antonio. TX" " By the way the flight number was 1703. please feel free to fact check my complaints about leave time & baggage time.",southwestair,luvthispayne,0,,"Somewhere over the rainbow." " CEO Gary Kelly. ""We are America's most loved and most flown airline!"" SouthwestRally BWI bestemployees swaculture swapic",southwestair,DSauvinet,0,,"Washington DC" " CEO Gary Kelly. ""You all are absolutely my heroes!"" SouthwestRally BWI bestemployees swaculture http://t.co/JTxyHQHfJJ",southwestair,DSauvinet,0,,"Washington DC" " CEO discusses possibilities of NHL Vegas arena naming rights http://t.co/t3E4SH5xNg sportsbiz",southwestair,akeeton31,0,,"Dallas.TX" " CEO using Vegas band to help ‘connect’ to people. http://t.co/89gKYuf1Qh aviation business marketing consumermarketing",southwestair,ReneJVega,0,,"NYC | DC | Charlotte | Vegas" " Can I book a flight on my own and get reimbursed by you?",southwestair,scunning16,0,,Ohio " Can I do the same thing as changing a ticket by Cancelled Flighting my current ticket & buying a replacement online?",southwestair,RCAther10,0,,"Littleton. CO" " Can I get any help with Cancelled Flighting my flight reservation?",southwestair,"T_Smooth87",0,,"Fayette County/Oakland #901" " Can a pair of tickets waiting for me after my sports practice? I live here and definitely know where that is! ",southwestair,MauLoaIkaika73,0,, " Can my wife's RR points be transferred to my RR account?",southwestair,claywhittington,0,,"Wilmington. North Carolina" " Can someone rebook me? Please direct message me.",southwestair,KTmBoyle,0,,"Gone West" " Can you equip a 737 with flamethrowers and a snow plow?",southwestair,matthewebel,0,,"Boston. MA" " Can you give me info on Flt 681 out of BDL? I see it's Cancelled Flightled.",southwestair,BratsyAnn,0,,"Gloucester. MA" " Can you help me out with tickets to the Vegas event? I would be so stoked!",southwestair,"itsjessme_",0,, " Can you link the article where it says the routes and what times the routes are likely to be? Like TUL-DAL 1:00PM - 7 None",southwestair,matthewhyah,0,,USA " Can you please follow so I can DM? Thx!",southwestair,Milwaukette,0,,"Milwaukee. WI" " Can't DM you because you don't follow me.",southwestair,NicolePiering,0,,"Long Island. NY" " Cancelled Flighting flights 45 minutes before takeoff & sitting for 45 min on the runway of the rescheduled flight badservice",southwestair,danieljsu,0,,"San Francisco. CA" " Cancelled Flightled all flights Fort Lauderdale to Philly. USAir flights got to Philly with no problem. WTF is wrong with SW ",usairways,"Tom_Fili",2,,"Havertown. Pa." " Cancelled Flightled flights and asshole phone support. worstairline",southwestair,WesHartman01,0,,"San Diego. CA" " Cancelled Flightled my flight and I'm stranded in St. Louis. Not sure what to do. No other flight until tomorrow. Am I to sleep in airpt",southwestair,SebastianAC,0,,"Philadelphia. PA" " Cancelled Flightled my flight out of BNA today. Been on hold for an hour. 😠 frustrated!",southwestair,kristaallison28,0,,orlando " Cancelled Flightled my flight without explanation and won't pick up the phone...25 minutes and counting. customerservice ",southwestair,UnprovenTheory,0,, " Cancelled Flightled my flight won't refund me and told me 2 call customer service n been holding for 30 minutes still waitin BadService",southwestair,dizzleforizzle,0,,"Omaha. NE" " Cancelled Flightled my flight. rescheduled to EWK gave me a pseudo-voucher that directed me to the worst in existence. fail",southwestair,RyanMoore91,0,,"College Park. MD" " Cancelled Flights arrivals & departures in Nashville as of 5pm. That and more weather headlines @ 4pm LiveOnFOX17 FebruaryFreezeFox17",southwestair,JenniferWFox17,0,,"Nashville. TN" " Completely understand Act of God weather-reLate Flightd Cancelled Flightlation. but 4 days without reimbursement of any kind is unacceptable",southwestair,flee787,0,, " Conf 8Q6MFD Finally got through & told the flight was completely booked. That would have been better info than advise 2 call",southwestair,TiscarenoMark,0,, " Congratulations!",southwestair,TexasLawbook,0,,"Dallas. TX" " Could you maybe hook ( ) with some imagine dragon tickets tonight! SHES a HUGEEEEE FAN & would really love to go",southwestair,"sick_beat_swift",0,, " Customer Centricity is knowing people ANAMarketers",southwestair,egbaboy,0,, " Customer relations line had busy signal too. called the normal line and the service rep thought I was dumb for not knowing.",southwestair,jaimegenova,0,,Tennessee " Customer service said it was a known problem that they were using same confirmation numbers for domestic and international",southwestair,jeparker232,0,, " DAL is due for sleet Sun. eve-didn't see it listed for cities that can re-book? Fly to DCA at 8:10",southwestair,215strongbul,0,, " DM Sent.",southwestair,mikeroblescomic,0,,"New York City/San Antonio" " DM sent! Thanks so much for responding! Your response was so timely. I missed it!",southwestair,vincentpowell,0,,"Houston. TX" " DM sent. Thank you.",southwestair,troyhorton,0,,"Dallas. TX" " DM sent. Thanks for the help!",southwestair,rutty1221,0,,"San Diego. CA" " Dang. if only practice was an hour Late Flightr today...",southwestair,MauLoaIkaika73,0,, " DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!🌟🌟",southwestair,Lmpilson,0,,"Fairfax. VA" " Dear SWA. I fly you a lot. Most of the time. amazing. Today: unacceptable.I am sitting here in Midway delayed 20 min....",southwestair,"kgLate Flightshow10",0,,"'Zona" " Deborah helped me💁",southwestair,"Muirkat_23",0,, " Denver to Phoenix. I think we're finally getting ready to take off.",southwestair,"cj_deboer",0,, " Did yall get rid of the Austin to Cabo flights all together? There's zero non-stop in Aug and Sept",southwestair,saianel,0,,Texas " Didn't see travel had to be compete for unused funds by expiration date hidden in the fine print. Never saw that before.",southwestair,jaimegenova,0,,Tennessee " Disappointed in the FAA ""regulation"" you have 2 furnish proof of age 4 toddler. Thx for the unnecessary headache. flyUnited",southwestair,ASheldDPT,0,,"Ohio & Kentucky" " Do y'all know when the new routes from HOU to Aruba & Puerto Vallarta will be available?",southwestair,saianel,0,,Texas " Do you anticipate any Cancelled Flightlations for flights out of Nashville tomorrow? Thank you!",southwestair,2Hats1Mike,0,,"Buffalo. NY" " Do you have childrens rates for flights?",southwestair,steph2118,0,,"north bend. wa" " Do you know the reason flight 336 from Dallas to Midland was diverted to Lubbock? Was suppose to be direct to Midland.",southwestair,"Sez_Nez",0,,DFW " Do you perhaps have a pair to the Atlanta show? prettyplease",southwestair,geekstiel,0,, " Do you promise to not unfollow me? 😉",southwestair,"Marc_Hoffman",0,,"Denver. CO" " Do you still offer discounts on seats for children under 2? We would rather put him in a seat than in a lap!",southwestair,OneDNP,0,,"Kentucky. USA" " Does anyone ever answer your phone? poor",southwestair,swood40,0,,"Sunrise Beach. MO" " Don't apologize. Do something about it. Words mean nothing. Actions work. EOM.",southwestair,RubberDomme,0,,"North New Jersey" " Don't worry. you will! :-)",southwestair,jaysonsperling,0,,"Denver. CO. USA" " El Paso deals....May❤❤❤😍🌏",southwestair,pet1713,0,,"Houston TX" " Engadget Theverge Wired reddit",southwestair,BenWGarton,0,,"Oakdale. CA" " Every flight flown by me personally(about two round trips per month) is FULL. Still hard to believe. Fly 8 hours thru ATL?NO",southwestair,gotschiavi,0,,florida " F5R3ZZ",southwestair,KatieAmmon,0,, " FINALLY! A Passbook option for the SWA App. Thank you!!!!!",southwestair,IrishRob95,0,,"Overland Park. KS" " FIND A WAY TO Cancelled Flight FLIGHT 310!!!!!!!",southwestair,"adrianarebelo_",0,, " FJBFSC all I need is receipt showing the 776.20 charge I have on my Amex not the 656.xx that I keep getting sent",southwestair,billyontherun,0,, " FREE Cable Out of this World Technology and a mans dream come true... FREE and PORTABLE???!!! http://t.co/Qw1til96YA",southwestair,mea80401,0,,Colorado " FS4VE7 when I corrected the attendants error she gave me attitude made a rude show of taking back nuts& said ""well i was Late Flight""",southwestair,ReallyViki,0,,"Central Jersey" " Fantastic! Thank you!",southwestair,emshafer,0,,ATLANTA " Fastest response all day. Hour on the phone: never got off hold. Hour in line: never got to the Flight Booking Problems desk.",southwestair,Faultie,0,,"D.C." " Feeling very frustrated that I bought WIFI onboard and can't load an email.",southwestair,DeniseMarois,0,, " Finally got me home BNASnow",southwestair,scatignani,0,,"Nashville Tennessee" " Finally got through after 3 hours and all set. Thanks.",southwestair,librarymommy,0,,Connecticut " Finally! Integration w/ passbook is a great Valentine gift - better then chocoLate Flight. You do heart me.",southwestair,harrngtn,0,,"Austin. TX" " First there were cockroaches crawling on the counter at the gate and visible mouse traps under the seats at the gate",southwestair,luvthispayne,0,,"Somewhere over the rainbow." " Flight 1700. (PHX TO LAX) Wheels stop. Glad to be home! Thanks to the professionals both up front and in the cabin!!!",southwestair,ThWrex,0,,"Near Los Angeles CA" " Flight 2078 to Balt hit turbulence. babies cried. kids vomited. Chaos. Flight attendant Caroline was a superhero.",southwestair,VibrantGene,0,,"Most States in US" " Flight 2646. Four hours in the plane on the ground at BWI.",southwestair,sfmurray1950,0,,"Helena-West Helena. AR" " Flight 3056. Only an hour long but one of the best flights I've ever had. Kudos to flight crew and airline in general.",southwestair,createmarc,0,,"city of Lost Angels" " Flight 3111 (N614SW) departs enroute to Indianapolis International Airport http://t.co/qefKFWZo7d",southwestair,DontenPhoto,0,,"Englewood. Florida" " Flight 3267 (N659SW) arrives at following flight from http://t.co/LJ2YdKoR8q",southwestair,DontenPhoto,0,,"Englewood. Florida" " Flight 3336 - why do multiple tracking sites have more up to date info than SWA's app and website?",southwestair,VinceEgan,0,,"Hudson. NH" " Flight 3744 (N284WN) departs enroute to http://t.co/Bd5tvr3Gcy",southwestair,DontenPhoto,0,,"Englewood. Florida" " Flight 4110 MCO to ISP delayed. Any details on why?",southwestair,JeanmeF,0,,"Suffolk County. New York" " Flight 4315 (N231WN) taxis at prior to flight to http://t.co/IDRa8keNoH",southwestair,DontenPhoto,0,,"Englewood. Florida" " Flight 4968 (N8325D) departs enroute to http://t.co/fd4SnvKIeM",southwestair,DontenPhoto,0,,"Englewood. Florida" " Flight 52 got Cancelled Flightled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes.",southwestair,Kehrricane,0,,Wichita " Flight Booking Problems all my Late Flight summer travel! Did the AUS-CUN direct flight disappear?",southwestair,Annabelle439,0,,"New York City" " Flight Cancelled Flighted. two hours on hold. Then it just hangs up! A little help here? -thx",southwestair,vancejason,0,,"McLean. VA" " Flight Cancelled Flightled out of BNA.... Do I have to reschedule now or can travel funds be put back into my account for future use?",southwestair,JaleenaPosty,0,, " Flight Cancelled Flightled. reFlight Booking Problems online has not worked. on my second round of hold (3 hrs now). Any other options?",southwestair,onestitchshort,0,,Texas " Flight to Nashville was Cancelled Flightled. How do we another flight? I've been trying to call & cannot get a human",southwestair,noli528,0,,"Nashville. TN" " Flight was Cancelled Flighted. I've been on hold for 50 minutes with no human interaction. I wanna get away.",southwestair,"sammy_ike_blaze",0,,"New York. NY" " Flt 463 San Jose. CA ->: Denver. CO. Delayed 2 hrs but easily best flight + touchdown in all my years flying. Keep it up!",southwestair,jaysonsperling,0,,"Denver. CO. USA" " Flying South by Southwest from SJC to SNA tiday http://t.co/KJKuVJ6CMo",southwestair,ae4mcae,0,,"Fremont. CA" " Flying now from JAX to DEN and I paid $8 for wifi that barely is functional. Couldn't do work if I wanted to. Never again.",southwestair,AplSosy,0,,"denver. co" " Flying with you in about 2 weeks. bringing blankets bc it's freezing!😜",southwestair,jdbwaffles,0,, " For example. can't pay 4 hotel & food? Or transport to alternate city we are flying from? Or give clear record of alt flight?",southwestair,bmeshoulam,0,,"Cambridge. MA" " For my Grandma Ella's 80th. she would love a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.",southwestair,kzone7,0,,"Long Island. NY" " For the past 2 yrs I earned A-list status thru a promo-fly 3 rnd trips in 2-3 months. How can I get that option again? loyal",southwestair,destinyation,0,, " Free TV watching Daytona 500! Boss http://t.co/SbGBN7oUXy",southwestair,mchlsprr77,0,,"west allis" " Gary Kelly should be ashamed of himself running a corporation in this way",southwestair,davidgoodson71,3,, " Gate agent gave me wrong departure info and caused me to miss my flight and now I am on stand by! NotHappy",southwestair,"Kateria_Nicole",0,,"Atlanta. GA" " Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome.",southwestair,goodchrism,0,,"Boston. MA" " Glad it was finally resolved too. Too bad I can't get a free voucher to go with mine so I can have a friend travel next time!",southwestair,"life_as_lane",0,, " Glad to know I'll be flying the luv airline tomorrow :)",southwestair,"EASmith_",0,,"Columbus. OH" " Got help from a nice lady on the phone in Georgia. Thank you!",southwestair,bzjames,0,, " Got it covered. Thanks!",southwestair,GUbball05,0,,"CO to CA" " Got it. thanks. Any insight into what will happen tomorrow?",southwestair,challemann,0,,"New York" " Gracias... appreciate that!",southwestair,freehighfives,0,,"Austin. TX" " Great BlackHistoryMonth commercial! Thx! ATL singer musician life BlackLivesMatter",southwestair,TimothyJWMusic,0,,Atlanta " Great flight yesterday from MSY to AUS!! Thank you for such great safety.service and beautiful skies!! http://t.co/X1EqYAHfvZ",southwestair,mardigraschic,0,,"nola/beantown" " Great job with the Passbook integration! It’ll really help streamline the commute to San Fran! 😊☕📲✈",southwestair,chaseagiles,0,,"Midvale. UT" " Great job!! Looking forward to my next trip being able to use this new feature!",southwestair,MrDavidLombardi,0,,"AZ - USA" " Great trip on 2672 yesterday - outstanding flight attendants",southwestair,TroyDWhite,0,,"Washington. D.C." " Great. thank you. Best of luck dealing with this horrible winter.",southwestair,TJGoertz,0,,Toronto " Guys for real. I've been on hold for 4+ hours including one hangup. Please have someone reach out so I can get my $ back.",southwestair,MyMissus,0,,"Brooklyn. NY" " Guys. we've got to do something about the inability to check in online for international flight that has... (1/2)",southwestair,DubCook,0,,"Downtown Dallas. Texas" " Had a bad experience with them last week. They broke my bicycle that I had brought with me to do a bike ride in Fla. Why?",southwestair,jenharristmc,0,,"Marina Del Rey" " Had a great trip this past week to Vegas for work: and had this pic over the Southwest on Southwest! http://t.co/a3YCFlaLxV",southwestair,gdcookson14,0,, " Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name & agent ID.",southwestair,soylentgs,0,,Missouri " Had to pay a $25 fare difference on a change but can't seem to find the receipt for it. How can I get a copy for reimbursement",southwestair,xscubascottiex,0,,"Ontario. Canada" " Happily! But you need to follow me in order for me to DM you",southwestair,"Michael_Stirrat",0,,"ÜT: 32.259172.-110.788252" " Have a cup coffee and relax while you check out the New Deals and Promotions at Avon. twice a month at Doug ",southwestair,dcoadavon,0,,"San Diego" " Have been on hold to reschedule a flight for 1.5 hours! Please help! Phone will be out of batteries soon.",southwestair,aoofori,0,, " Have had a companion pass for a few years and my wife and I use it all the time. Thanks southwest for making travel easy!",southwestair,r7lutt,0,,"Arkansas. USA" " Having some trouble checking in. Can you please add me so I can DM you",southwestair,GUbball05,0,,"CO to CA" " He is going to file a formal complaint. this should have never happened. Please direct us to the right department.",southwestair,"Tweeter_mom_",0,,Florida " Heard apology ~45 times in the >:60 mins I was on hold. Now flying from another airport at a different time but delayed AGAIN",southwestair,sahandmirza,0,,"San Francisco. CA" " Hello - been on hold for extremely long time. Have confirmation & can't get boarding pass. Have tried numerous times!!",southwestair,cindyjwhitaker,0,, " Hello SWA. Who is your POC for partnerships with nonprofit organizations in BWI area?",southwestair,OBruce135,0,, " Hello remaining credits on your account will be refunded back to your credit card. when you choose a lower price flight?",southwestair,AayeBaby,0,,"D(M)V" " Hey SWAir- a very tortured boarding on flight 1971 due to one gate agent having to board assisted folks one at a time.",southwestair,rwcrampton,0,,"Atlanta Georgia" " Hey sourhwest can you send me to Atlanta to see ? I will fly southwest forever. U guys are the best airline!",southwestair,"dragons_arelife",0,,"City of Angels" " Hey southwest! I wanna go to see ! You guys are a lot better then jet blue.",southwestair,"dragons_arelife",0,,"City of Angels" " Hey there. can you follow us so we can DM you a question :) 😁",southwestair,ThePeachReview,0,,"Atlanta. GA" " Hey yea I got thru...everything is good now (well. in 7-10 days when the voucher goes through) Appreciate it!",southwestair,BmoreSmurf,0,,"Most likely Costco" " Hey. friends. When I phone the A-list number your IVR hangs up on me. Multiple times. Not sure how to proceed?",southwestair,user47,0,,"Lee's Summit. MO. @CityOfLS" " Hi Guys good morning how are you doing",southwestair,32432tee,0,,"pittsburgh pa" " Hi I just got a message that part of my flights is Cancelled Flightled. I can't rebook online and nobody answers my phone call. Help me",southwestair,inspiration4ppl,0,,"명동서식 37.56638.126.984994" " Hi do you know why WN4287 is already delayed until 9:35pm tonight? Thanks !",southwestair,BradLloydBrando,0,,"Buffalo. NY" " Hi there! I just got my known traveler and would like to add it to a flight that I already purchased. What's my best option?",southwestair,bendayhoe,0,,"Santa Ana. California" " Hi there. We’re flying SWA today. Our son has a peanut allergy. Any way to request the crew not serve peanuts on flight? Thx",southwestair,"Seattle_D",0,,"Seattle (duh!)" " Hi! I just saw a Black History month commercial on TV & Im excited! In support of this month.will you all grant me 1 free trip",southwestair,JavaySharane,0,,Atlanta " Hi! I ❤️ your company and fly all the time. I was wondering if you could please share this link & read! http://t.co/lO6LghPcdU",southwestair,THlSICKBEAT,0,, " Hi! Just got my TSA pre-check & put it in my acct. But it's not on my boarding pass for a flight this p.m.Can it be updated?",southwestair,cej1124,0,,"Austin. TX. USA" " Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!",southwestair,matthewhirsch,0,,"Hoboken. NJ" " Hi! Thanks! Do you have an exact link to that specific page on your site you can share - or is it under ""Flight Status"":? Thx!",southwestair,DustinSoper,0,,"Nashville. TN" " Hi! Winter Wx Advisory issued for STL. Snow & Ice & Cold. oh my! Will you issue a travel advisory for that?",southwestair,Kay2run,0,,"St. Louis" " Hi-My flight (BNA to LGA) was Cancelled Flighted this morning-- 1814. Looks like other flights out of BNA are taking off. Any chance?",southwestair,challemann,0,,"New York" " Hoping you answer the phone today?",southwestair,kukalong,0,,"Phoenix. AZ" " Horrible experience ever with airline..Have to reconsider any future flights. Customer service ... http://t.co/EczHcmM5vi",southwestair,dreverose,0,,HOUSTON " How about auto check in for CP holders? Come on.",southwestair,"MrDockery_",0,, " How can we get refund instead of credit for flight that you Cancelled Flightled? We couldn't switch to a flight tomorrow.",southwestair,"amy_ginsburg",0,,"North Bethesda. MD" " How can you get your TSA traveler ID added to your boarding pass? Why would it not be included as TSA precheck? Flying tomorro",southwestair,clchev,0,,"Upstate New York" " How do I enter passport information on an existing reservation before check in?",southwestair,Traceyd14,0,, " How do I retroactively add previous flights/miles/points to current rapid rewards balance?",southwestair,"BK_ATX15",0,,"Austin. TX" " How do I stop getting credit card apps? I already have a card!",southwestair,Havilandweb,0,,"Centerville. TN" " How many tickets are left?",southwestair,"Soldier_Gomez",0,,"Las Vegas" " How many trees have to die before you stop trying to sell us a credit card? OptOut http://t.co/CXrZhcdTVz",southwestair,DCBjr21,0,, " How to I rebook on-line when it keeps telling me that it's a reserv number for a past date (this morning)? Holding for 2hrs.",southwestair,ChiefTimFitch,0,,"St. Louis. Missouri USA" " How's Dallas incoming looking? I'm scheduled to fly in at 10:30 and wondering if I'll be stuck in St. Louis instead.",southwestair,LetCourtRun,0,, " How? It is not possible to call SWA on the phone. You put me on hold for an hour and then cut me off.",southwestair,KentScheidegger,0,, " I ""heart"" Southwest but those commercials aimed to satisfy a nano-smattering of travelers to few destinations.",southwestair,"LifesATrip_",0,,"Kansas City" " I (heart) my CP status. Sure would be nice to have though.",southwestair,"MrDockery_",0,, " I DM'd you",southwestair,BavarianLin,0,,"New Jersey / Munich" " I DMed you :)",southwestair,geekstiel,0,, " I WANNAA GO TO THE VEGAS SHOW SO BAD ID DOO ANYTHING DestinationDragons",southwestair,"sick_beat_swift",0,, " I WOULD DO ANYTHING FOR tickets to the VEGAS... ANYTHING. I love imagine dragons so much!!",southwestair,"sick_beat_swift",0,, " I absolutely will. Where can I send it?",southwestair,maitlande,0,,"Boston. MA" " I actually could use a slight tweak to my return - not leaving here now til Monday -any way I can skip calling for that?",southwestair,YahooSchwab,0,,Denver " I agree! RT : One airline is the fly-away favorite at DIA 9NEWSBusiness http://t.co/o3WlaInImY",southwestair,NinjaEpisode,0,,"Denver. CO" " I already follow you and can't DM because u need to follow me back",southwestair,TMP8622,0,,"Tempe. AZ" " I also find it ridiculous that I've been tweeting to you since 3:50 AM EST and have still received no response. 9 hours?",southwestair,leahennessy,0,,"Cambridge. MA" " I always brag about ur service. but very disappointed today. Apparently I'll be sleeping on floor of Dallas airport tonight 👎",southwestair,annemoriarity,0,,"Washington. D.C." " I am absolutely sick of 300s and no wifi!",southwestair,robfwtx,0,,"Fort Worth. TX" " I am but it says yall are sold out. Me & My coworkers would need to get out first available",southwestair,DaxJeter,0,,"Nashville.TN" " I am committed okay please hook me up for DestinationDragons",southwestair,FuyukaiDesuYo,0,, " I am completely displeased with the service I received on yesterday flying from LGA to ATL.",southwestair,luvthispayne,0,,"Somewhere over the rainbow." " I am following you now. I don't think I can DM until you follow me.",southwestair,RBrandtPhoto,0,, " I am genuinely surprised you all don't upgrade people when you Cancelled Flight their flights or at least put them in a comparable spot",southwestair,Drewscifer,0,,"Washington DC" " I am going to stop flying with you. Delays everytime. This time due to paperwork?",southwestair,JBlackwellAZ,0,, " I am in. let's do this!",southwestair,Rhodabean10,0,,"Atlanta. GA" " I am just wondering when are you going to open up fares for November?",southwestair,NmJean05,0,,"Newark. NJ" " I am now a rapids rewards member lovetotravel chaching",southwestair,mzona18,0,,"Scottsdale Arizona" " I am scheduled for the morning. 2 days after the fact. yes..not sure why my evening flight was the only one Cancelled Flightled",southwestair,ColeyGirouard,0,,"Washington D.C." " I am trying to book another flight and apply my credits that I had from another flight but I can't find them.",southwestair,angiezemog,0,,"Los Angeles/Chicago" " I am trying to change a ticket for travel on Monday that cannot be changed online. Anyway faster than waiting on hold? anhour",southwestair,RCAther10,0,,"Littleton. CO" " I appreciate the response. but the constant changing of the flight time is frustrating to say the least. toughtomakeplans",southwestair,arscolari,0,, " I booked a flight on my phone and then never got a confirmation email. How would I go about getting that?",southwestair,JBadnastythug,0,,"Duluth. MN" " I called the 800 and the rep there was pleasant but less than helpful! Told me I was SOL. Train them for consistent CX!",southwestair,NicoleMEBump,0,,"Manchester. NH" " I can easily get to the Atlanta show. I just need tickets. help?!",southwestair,geekstiel,0,, " I can't begin to tell you how slow my plane's wifi is. I can't even pull up an email. What am i paying $8 for??",southwestair,JatinAShah,0,,"Nashville. TN" " I can. Doesn't it seem fair that if our bags need to fit under our seats. we should need to fit in them?",southwestair,FactualRevolt,0,, " I cannot DM you as you do not follow me.",southwestair,MsPersia,0,,"San Francisco" " I changed my flight through St. Louis. Thanks for the reply though!",southwestair,briandotcom,0,,"UTSA '13" " I consider myself a loyal customer to the brand but I'm astounded at the lack of concern about customer's flying experiences.",southwestair,luvthispayne,0,,"Somewhere over the rainbow." " I continue to be amazed by the amazing customer service. Thank you SWA!",southwestair,cvandivere,0,, " I couldn't fly you today & it made the trip harder + had to pay for my checked bag. DevotedyYours but for today. :(",southwestair,hollyharrisUSA,0,,"Austin. TX" " I did ....it's just been such a disheartening experience for me and my family...and a lot of taxi money wasted.",southwestair,ericcox122685,0,, " I did but it only shows one flight one way. When I try to go to the home page and book roundtrip there's nothing available :(",southwestair,Tinygami,0,,Michigan " I did. Still haven't heard a thing.",southwestair,laurenemiller11,0,,"Westminster. CO" " I did. Thank you.",southwestair,TaeMadden,0,,"I forgot - Earth Maybe??" " I did. but no one can find the bag and we need everything in it in the next two hours.",southwestair,"B_Mac87",0,,"Raleigh. North Carolina" " I didn't say anything about patience. I said this is probably the last time I fly Southwest. I suggest others do the same.",southwestair,"timothy_hiatt",0,,"Chicago. IL" " I do need help Cancelled Flighting my flight back. Your calls times are ridiculous.",southwestair,melilam,0,,"NASHVILLE.TN" " I don't have a conference number. I spoke with Courtney in Texas and David before that. they finally fixed mine after an hour",southwestair,jeparker232,0,, " I don't want to be too whiny. We accommodated several passengers whose earlier flight was Cancelled Flightled. Our flight was very long.",southwestair,KojiFox,0,,"New York City" " I dunno my travel information.. like what?",southwestair,FMLBROOKLYN,0,, " I enjoyed a call from my good friend he's Flight Booking Problems his flights elsewhere as I tweet one at a time I will tell as many as I can",southwestair,davidgoodson71,0,, " I figured the streaming wouldn't work per the TOS but just the site is taking longer than 5 minutes to load",southwestair,bfitnbfab,0,,"Philadelphia. PA" " I filled in the form on the website too. Darn it all. I guess I'll just have to cross my fingers.",southwestair,ThomRegan,0,,"USA. USA!" " I fly SWA a lot - ALWAYS purchase EB and NEVER past A30... Rethinking the SWA process. Very misleading.",southwestair,azcindy38,0,,"Chandler. AZ" " I fly back to Omaha for my grandmothers funeral. you Cancelled Flight my return flight and dont bother to notify me. Thanks a lot.",southwestair,jamiemager,0,, " I gave you one more try. Figured you could get a 1 hr flight right. Nope. Delayed an hr. Seems to be every time.",southwestair,mikeslagle,0,, " I got a flight at 11:55am on Thursday but looking for something tomorrow. anything available?",southwestair,famousswan,0,, " I got a phishing email claiming to be from Southwest. I can forward to you if you'd like to investigate.",southwestair,wxmario,0,,"Pittsburgh. PA" " I got it added thank you! :)",southwestair,beccalauren2011,0,,"SMALL TOWN. USA" " I had to switch airlines and eat the difference (which was not insubstantial) and Cancelled Flight all plans for sat & sun :(",southwestair,"like_a_toaster",0,,"St. Louis" " I had to travel to Savannah. GA. once again. on an airline I don't ""Luv"". When r u going to fly me to Savannah? Pleeeease!!!!",southwestair,Indyanna63,0,, " I have 2d and 3d embossed badges and patches superior to the ones you are currently using.",southwestair,danteusa1,0,, " I have a 5:30 flight out of Birmingham tomorrow night. Can I reschedule it for an earlier flight because of the expected snow?",southwestair,tbranagh,0,, " I have a child traveling cross country...she's 11 will be turning 12 in march...and (cont) http://t.co/Enh1keUUTd",southwestair,MsNamri,0,,"Las Vegas. NV" " I have a credit that expires a month before my flight. is there any possible way I can have that extended?",southwestair,asianmegan,0,,"Sittin on the dock of the bay" " I have a few questions about flying with my Maltese puppy. Can you DM me?",southwestair,vchhith,0,,"California/Maryland" " I have a flight on Sunday the 22nd to Columbus from Denver. I just got a travel alert on my southwest app. Is the rescheduling",southwestair,"Kayyyyy_Jo",0,,"Columbus. OH" " I have a flight to Vegas coming up soon. but haven’t received any drink tickets Late Flightly. Can you help me out?",southwestair,thaterikperson,0,,"Austin. TX" " I have a question re: your ATL companion pass offer. I know I need 3 revenue flight roundtrips. What's a revenue flight? thnx",southwestair,MattWalljasper,0,,"Atlanta. GA" " I have a voucher w swa that expires 4/10. An extension would be a lot of luv",southwestair,nbstartx,0,,Dallas " I have been in contact and know there are changes but it's a destination you should really evaluate! Thanks",southwestair,thnk2x,0,,"Do as you wish. with integrity" " I have been loyal to Southwest from the beginning but very unhappy about your devaluation.",southwestair,carlostopeca,0,, " I have been on hold for over 28 minutes please help http://t.co/Fx9BIJlxAt",southwestair,NardosKing2,0,, " I have followed you. Awaiting your DM.",southwestair,arteriesrus,0,,"Salt Lake City" " I have had 4 flights Cancelled Flightled through yall!!!! Im sick of it 😠😠",southwestair,TinaIsBack,3,,"Nashville by way of New York" " I have never been mor e disappointed in a company. charging $8 to use your wifi which only works for about 8 apps parhetic",southwestair,originalwecky,0,, " I have never had such awful customer service and conflicting service. Outrageous.",southwestair,amybeckr,0,,Ohio " I have sent the DM. should I continue to wait on hold with a rep. or will you be servicing me here?",southwestair,Shugnussy,0,,"Liberty Lake. WA" " I have the DM from if needed",southwestair,djknuckles,0,,WORLDWIDE " I have used you guys for most my travels. but this last experience I will never use southwest again! worstcustomerservice",southwestair,tylerhansen331,0,, " I hope this isn't a real life scene out of the movie 'Flight' .....",southwestair,michellehamm0nd,0,,"insta : michellehamm0nd" " I hope you're happy! You have officially become the next ProfitBeforePeople IMO you will be bankrupt by 2020",americanair,iGarryC,0,,"Lubbock Texas" " I just received your birthday card. It was amazing and made me smile with joy. Nice videos. Thanks.",southwestair,jbrauninger500,0,,"iPhone: 38.639580.-90.237061" " I just sent a screen shot of the incident report.",southwestair,jilldhandy,0,,"College Station. TX" " I just sent it over",southwestair,caralageson,0,,"Cleveland. Ohio" " I just wanna say you're incredible for sending people to see their idols. Sooooo kind and amazing💖 DestinationDragons",southwestair,polaroiddragons,1,,Texas " I just wanted Southwest to know that I don't think they're as great as I used to anymore. Nothing to look into.",southwestair,jaimegenova,0,,Tennessee " I keep getting disconnected after choosing the option ""unused travel funds"" on your automated customer service line! SOS",southwestair,"Frankie_Moulton",0,,"Portland.OR--Tempe.AZ" " I knew I was correct! http://t.co/9eueYxAwcv",southwestair,MinderJoan,0,, " I know it is hard to predict. but how are flights from Dallas to Nashville tomorrow AM?",southwestair,cjc925,0,,"ÜT: 35.935585.-86.886267" " I know one thing would NEVER treat their customers like this!!!!",southwestair,TinaIsBack,0,,"Nashville by way of New York" " I know that not everybody on flight can be 1st time flying. But in case it is people in front deplane 1st not from the back?!?",southwestair,HAPPYGOLFPUG,0,,"Golftown. USA" " I know where that is! Alas I live far. far away now. Books",southwestair,mcleanrs,0,,"Provo. Utah" " I left my iPad on my flight 1831 from ERW to DEN. I opened claim 442998. It has so many memories on it. Plz help get it back.",southwestair,"c_m_drummond",0,, " I left something on a plane landing at Midway last night because I am a responsible adult -- got a number for me to call? TY!",southwestair,bgawilson,0,,"Chicago. IL" " I lost my luggage. My birthday wish is to find my luggage.",southwestair,SullyofAmes,0,,"Iowa State University" " I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time. but I need a Cancelled Flightlation this time. 🙏",southwestair,torithompson13,0,,"Nashville. Tn" " I love imagine dragons o flipping much. pls DestinationDragons",southwestair,"sick_beat_swift",0,, " I love my Companion Pass (qualified 4th year). HollyMais",southwestair,MarkMais,0,,"Denver. Colorado" " I love this airline so much! Thanks so much! The service is great! The snacks are amazing! Everything is outstanding thanks!!",southwestair,"The_Playmaker20",0,, " I love ya but your bringin me down. An hour Late Flight leaving and now we've been sitting in the runway for 20 min 😥 fail",southwestair,collmac22,0,,Chicago " I love you Southwest. I accept all your flight attendants and their many talents always! flySWA",southwestair,PeteGiovine,0,, " I love you guys! Had to take a few other airlines this week...makes me love and appreciate y'all so much more! onlywaytofly",southwestair,BLUEnergyUSA,0,, " I love you guys. but even Comcast has a better phone help system. A simple callback system would fix most of the problem...",southwestair,jsanner2,0,, " I luv y'all but please stop overheating your planes. Second flight in a row that feels like a sauna.",southwestair,rmgarrett3,0,,"Dallas. TX" " I made it! Heading to Denver. and your employees really are as pleasant as I just told someone your application asks. Thanks!",southwestair,suezquesteen,0,,"Murfreesboro. TN" " I managed to get sorted out over the phone. Good luck dealing with the snow in Texas!",southwestair,cheesensausage,0,,"Eau Claire" " I miss mine terribly. A +1 for my 30th anniversary would be amazing. It would mean LUV is in the air. dontmakemebeg",southwestair,sheiladunagan,0,,Austin " I need Imagine Dragons like I need air..... PLEASE HOOM ME UP FOR THE VEGAS SHOW ( ͡° ͜ʖ ͡°)",southwestair,FuyukaiDesuYo,0,, " I need some help with a reservation",southwestair,rgritt,0,,"42.102725.-87.970154" " I need to Cancelled Flight one leg of a flight. but can't seem to do this online. Been on hold on the phone for 10 minutes. Any help?",southwestair,GabiLieberman,0,,"Chicago by way of California" " I need to request a refund on my flight that was Cancelled Flightled this morning due to the weather.",southwestair,susanpaint,0,, " I need to reschedule a flight and I've been on hold for almost an hour. This is ridiculous. Is there a best number to call?",southwestair,KatieAmmon,0,, " I need updates on my flights 464 & 3574. I have been on hold for over 2 hours.",southwestair,ClaudddiaVS,0,,"Northridge. CA" " I need your help but no one will pick up the phone.",southwestair,BourbonBanter,0,,"St. Louis. MO" " I never got an email confirmation for my ticket. but the credit card was charged. Phone wait time is crazy. Is there a chat?",southwestair,erinbraxton,0,,"Los Angeles" " I never got my flight confirmation. I've been on hold for an hour and I can't get info online. What am I to do?",southwestair,SebastianAC,0,,"Philadelphia. PA" " I notice that there are separate buttons for ""guitar"" and actual ""music"" in this pic. Some bands should take note of this.",southwestair,"newt_ripley",0,,"Hollywood. CA" " I noticed the rates increased a few days ago. or the promotion ended. Any idea when another promotion will be coming?? Thanks!",southwestair,JimmyCarrigan85,0,,"Chicago. IL" " I owe you an apology. My tweet was out of frustration. not constructive criticism. I'm a SW fan & LOVE your service!",southwestair,SupermanHopkins,0,, " I paid for inflight wifi only for it not to work. Download speed was 0.21mbps & I ended up watching the free TV instead.",southwestair,katxc,0,,Chicago " I pay for a service to be delivered. Whether or not it is your fault shouldn't there be some sort of compensation?",southwestair,itshosey,0,,"Los Angeles" " I receive bad customer service and ended up spending several hundred dollars to accommodate my family during each cxl flight",southwestair,Mselite25,0,,"Rite behind my $$" " I recommend upgrading your IVR and using call back. email. and texting from a know caller.",southwestair,andresecarvallo,0,,"Austin. TX" " I regret not flying you this morning doesn't support business travelers. neverflyvirginforbusiness",virginamerica,GunsNDip,0,, " I requested my boarding pass to be texted to me but I still haven't received it.",southwestair,"Techno_Quaya",0,,college " I saw ppl were winning tickets still. how do we win some?",southwestair,livvyports16,1,, " I sent you my conf number yesterday.",southwestair,thisnamerocks2,0,,"Canton. MA" " I spoke to soon... My bag was lost.. :(",southwestair,chelsiesedore,0,, " I start a new job tomorrow & you Cancelled Flight my flight (1629 BWI-LAX) and you really can't get me on another flight today ?!",southwestair,thowelliv,0,,Baltimore " I thank you for the reply but too complicated to DM. really would like to talk to a cust rep. What is going on there?",southwestair,GRitchart,0,, " I think I get a faster response on Twitter than I do when I call...what's up with that?",southwestair,julia021685,0,, " I think I'm shot. Can't find a flight that arrives before business (SAN) on thu. Really want to go too.",southwestair,philipasteen,0,,"Where you want to be!" " I think me and my group could use some nice cold drinks once we get in the air...we are all over 21 😜😎",southwestair,"a_lichtenfels",0,, " I think that flight was supposed to go to Houston as well. in case someone could check that?",southwestair,ThomRegan,0,,"USA. USA!" " I thought you guys were the best airline...I've been on hold for an hour!",southwestair,"caesar_funch",0,, " I told myself last time I would never fly you again. I really messed up today. Thanks flight 1802. Worst airline ever",southwestair,gmckevitt112,0,,Boston " I tried again with your in-flight wifi fail",southwestair,PeterQuintas,0,,"Tampa Bay (Chicago native)" " I tried for 5hrs to contact SW! Twitter. fb. phone. email w/ no reply. 24hrs Late Flightr u respond. what could you do at this point?",southwestair,Shivener,0,, " I tried to return to orig booked flt. told overbooked.Gng to diff dest.Feel like we were switched on purpose bec of overbook.",southwestair,"John_Corl",0,,"Rochester. NY" " I tweeted several times last week about flight info during storm. always a timely tweet back. Thx! 😄",southwestair,stephwalker78,0,,"Southern Virginia!!!!!!" " I understand a delay but to be stuck on the plane longer than the flight is unacceptable",southwestair,"The_Chellers",0,,"Washington. DC" " I understand weather is not your fault. but as a frequent flyer I expected better customer service. I'll be trying ",southwestair,ericcox122685,0,, " I understand. But it's consistent. and been consistent for years. It's known around the country.",southwestair,JoeCal94,0,,Chicago " I understand. Wonderful ""Miriam"" in customer service who was able to reroute me... Got any rental car discounts?",southwestair,DawnElisabeth16,0,,"Nashville. TN" " I urgently need two receipts sent but CS is closed. Can you help?",southwestair,joshkmm,0,,"Kansas City. KS" " I use to LUV swa but after an hour and counting on hold. for a flight they Cancelled Flighted on me? noluv",southwestair,"dennis__andrew",0,,"San Diego CA" " I want one!",southwestair,nblaschke,0,,"Woodsboro. TX" " I want to file a formal complaint against a disgruntled employee @ LaGuardia who ruined mltple people's travel plans yesterday",southwestair,MsPersia,0,,"San Francisco" " I wanted to thank the great efforts of Jamie McKinnie in BUF she is a true pro! during major delays she was owning it! raise",southwestair,WOOKesq,0,,"catch me if you can" " I was helped by a nice lady at PHX checkin. I spent 4 hours on hold in 24 hours. so might want to look at efficiency there.",southwestair,"life_as_lane",0,, " I was in Nashville and I had to drive 3 and a half hours to Memphis. but I made it as the plane was loading!",southwestair,"kevin_blank74",0,, " I was just sitting here talking at a tech conference about how awesome you guys are and this rolled across. Luv you guys! LOL",southwestair,thomasdcameron,0,,"Austin. Texas" " I was never able to talk so someone so had to buy another new ticket. Will be calling shortly for refund.",southwestair,AnthonyLambkin,0,,"Nashville. TN" " I was not the one traveling. I was asking for my sister who was waiting on my nephew in Midland...flight eventually landed",southwestair,"Sez_Nez",0,,DFW " I was on hold for 30 minutes & no one knows how to win these tickets that you're still handing out? DestinationDragons",southwestair,oliviaxfaye,1,, " I was on hold for over 2 hours and my call got disconnected. Thanks a lot.",southwestair,"enzo_the_baker",0,, " I was on hold for two hours and finally hung up. I was able to do what I needed to without customer service eventually.",southwestair,sailorchick9705,0,,CT " I was told by customer service that only customer relations can extend the expiration date of my unused travel funds.",southwestair,JReneeX0X0,0,,"Around..." " I was trying to find airfare for my family. Your prices are ridiculous! Almost $1000 more than . notmadeofmoney",usairways,mrpearson3rd,0,, " I was under the impression when there is an 8 hour delay in your flight because of equipment failure. compensation is offered?",southwestair,JoshYerdon,0,, " I will be calling someone on Monday in customer relations. Very disappointed in how I was treated by customer service!",southwestair,kesslerj24,0,, " I will be writing in about the service via email. My company also transports well over 100 clients monthly via SW.",southwestair,ericcox122685,0,, " I will do just about anything tO GO TO THE VEGAS SHOW PLEASE MAN",southwestair,FuyukaiDesuYo,0,, " I will never choose over you again! getmeoffthisbird",usairways,therealcab,0,, " I will not have my passport in time for my trip. Could I still fly with photo ID? thingsishouldknow ifeeldumb",southwestair,OJ27Canelo,0,, " I will say that your customer service has consistently been the very best!!!",southwestair,KyleSnyderZ,0,,"Cranberry 16066/Bonita Springs" " I will tell marry a lamp if you give me tickets to the Vegas show please I am desperate",southwestair,FuyukaiDesuYo,0,, " I will.make sure to tell everyone I know about this all around horrible experience. I will also post it on my business page.",southwestair,LedPinkCloudz,0,,"Las Vegas. NV" " I wish I would've known so I could've slept 2 hours more and let my friend know not to wait for me after she lands...",southwestair,itshosey,0,,"Los Angeles" " I wish i would've seen this 4 hours ago!!! I WANTED TO SEE THEM TONIGHT SO BAD!!!! CRYING",southwestair,jessiebabbi,0,, " I would appreciate that. Thank you.",southwestair,RenkCathy,0,, " I would be eternally grateful for tickets to the Vegas show ( ͡° ͜ʖ ͡°) God bless",southwestair,FuyukaiDesuYo,0,, " I would but you need to follow me first :-)",southwestair,"Brian_Fox",0,,"NH. United States" " I would die if I got tickets to DestinationDragons and you would be invited to my funeral",southwestair,FuyukaiDesuYo,1,, " I would like to ask that his bags be picked up at PIT & taken to his hotel by the airport. Will someone contact me",southwestair,amymiller305,0,,"South Florida" " I would love a +1 RedCarpet treatment",southwestair,OneToughShark,0,, " I would love a great deal from bwi to las Memorial Day weekend aka my bday weekend 😬",southwestair,"_AmandaBrittney",0,,"Virginia." " I would love to go to the DestinationDragons show tomorrow in Utah at ! I've been trying so hard.",southwestair,patrickisarobot,0,,"In my mind" " I would love to go to the Atlanta show ♥️",southwestair,geekstiel,0,, " I would sell my nonexistent soul to go see DestinationDragons",southwestair,FuyukaiDesuYo,0,, " I would still have my companion pass if your ridiculous airline hadn't stopped partnering with Hilton Hotels - GENIUS!!!",southwestair,davidsawyerjr,0,,"Austin. TX" " I would.",southwestair,luoyegongfu,0,,"Tempe. AZ & World Wide" " I wrote to your customer support on Monday re: a Cancelled Flighted flight but haven't heard back. Any idea what's up? Thanks.",southwestair,igdaloff,0,,"New York. NY" " I ❤️ you! The only airline that understands us military families and our unpredictable changes. Pound it 👊",southwestair,"ale_lleal",0,,HTX " I'll do that. Can't DM until you follow me. Thanks!",southwestair,scpetrel,0,,"Charleston. SC" " I'll have to drop by next time I visit!",southwestair,"ken_randolph",0,, " I'll stick with flying for free any where that Southwest goes: my son works for this wonderful company and Moms fly free.",southwestair,"grace_mcastro",0,, " I'm 30 mins out WAIT FOR ME😭😭😭",southwestair,itsangieohyeah,0,,"Dodger Stadium | Disneyland" " I'm Flight Booking Problems a flight to Vegas. Any good promo codes??",southwestair,feetsanity,0,, " I'm a huge fan and give y'all too much business...so please fix the damn wifi!",southwestair,jameswbetts,0,,"Sunny Florida" " I'm an A-list Preferred customer and very loyal SWA. However. your inflight wifi is no better today than it was 4 years ago.",southwestair,mal0877,0,, " I'm concerned that you will Cancelled Flight my flight out of BNA tomorrow am. Should I be?",southwestair,poisonpill76,0,, " I'm excited too. but perhaps you could scale your excitement back by a few weeks...",southwestair,MaryWallYall,0,,Chicago " I'm flying in a couple of weeks and I need my ticket changed from my maiden name to my married name. Pls help!",southwestair,CandiceThurrott,0,,"Middletown. CT" " I'm flying out of CUN tomorrow To DEN - can I change my flight due to the travel advisory??",southwestair,marlabainbridg1,0,, " I'm following now",southwestair,MnMwillmott,0,,"woodstock. Ontario. Canada" " I'm getting leathery from the heat on 4251 before I even get to Vegas....",southwestair,Fuzzyrussianman,0,, " I'm going to need you to answer your phones. Being on hold for an hour isn't okay.",southwestair,"gabb_b",0,,"Louisville. KY" " I'm going to start charging you for the consistent body pat downs. Starting to feel like a piece of meat. punishedforflying",southwestair,MightyFoxMusic,0,,"Chicago. IL" " I'm gonna ignore the fasten seatbelt sign and I want to see if ur man enough to do anything about it!!!",southwestair,CheyHoProblems,0,, " I'm here airport. I've waited 3 hours for my bag. No one knows shit. Mgmt knows nothing. Very mad customer",southwestair,walmartpimp19,0,,Colorado " I'm in line at the airport right now. Will you cover hotel fair or am I to sleep in the airport?",southwestair,SebastianAC,0,,"Philadelphia. PA" " I'm just calling to Cancelled Flight a flight. I already rebooked it on another card. Just need to Cancelled Flight the previous reservation.",southwestair,Shugnussy,0,,"Liberty Lake. WA" " I'm miserable on your Orlando to Vegas nonstop right now. How big must a guest be for u to require 2 seats? I'm in 1A btw.",southwestair,DesertDealer,0,,"Las Vegas" " I'm not sure I did the messaging part right. Please let me know if you received it.",southwestair,"alexandrea_h",0,,"tampa. fl" " I'm on the 10:55 flight! Everyone has been so nice and helpful! I'm just hoping we'll get to fly out! Thank you! :)",southwestair,marathongal8,0,,Nashville " I'm on the 110 lol has anyone arrived yet??",southwestair,itsangieohyeah,0,,"Dodger Stadium | Disneyland" " I'm ready for MayweatherPacquiao in Vegas May 2nd! http://t.co/8dQZlrJo9p",southwestair,OrlandoVIPs,0,,"Orlando.South Beach.Vegas" " I'm really craving your pretzels. please send me some.",southwestair,"taylor_brummett",0,,Brawley " I'm running out of money to keep paying for hotel rooms & food in NYC. You don't help people with $ spent",southwestair,kimwatsontanner,0,,"Loomis. CA (Near SacTown)" " I'm scheduled to come back tomorrow. finally but I don't know SWA hasn't flown out of yet but has",southwestair,scatignani,0,,"Nashville Tennessee" " I'm showing flight 4720 delayed again. Would my boarding pass still be good or was my seat given away?",southwestair,DaxJeter,0,,"Nashville.TN" " I'm smashed into a window by the giant guest sitting next to me. 4386. No way this guy should have been given 1 seat.",southwestair,DesertDealer,0,,"Las Vegas" " I'm so upset that my luggage was damaged and the rude employee at the Laguardia airport didn't help!",southwestair,coromex97,0,, " I'm sorry for straying and going with I've learned my lesson. These attendants need some SW happiness!",americanair,"Nic_L_Wright",0,,Oklahoma " I'm stuck in Fort Lauderdale.",southwestair,"Ben_Klamka",0,,"musician and music enthusiast" " I'm teaching new travelers how to research. budget & save for a trip today! http://t.co/Qll48r57ep",southwestair,liveseasoned,0,, " I'm trying to change a family vacation due to Measles outbreak and haven't been able to get anyone on the phone. Any help?",southwestair,StarkTTT,0,,"Château d'If" " I'm trying to get home to Nashville. I've been stuck in Dallas 2 days will my flight get out in the morning",southwestair,musgrel,0,, " I'm upset because we were lied to. Was told ice on runway. but EVERY other carrier was able to fly. Airport confirmed no ice!",southwestair,"Jason_Penix",0,,"Indiana...Our Indiana" " I've DM'd you. Thanks!",southwestair,aawray,0,,"Nashville. TN" " I've been a fan of imagine dragons since 2012 and they're my fave band and DestinationDragons is during my bday can I get tix",southwestair,"thirty_lives",0,,"ʞᴚoʎ ʍǝu" " I've been on hold almost an hour! I LUV y'all but ImJustSaying 😔😔😔 http://t.co/t6fYyBHjhL",southwestair,ItsDTruth,0,,"North Texas" " I've been on hold for 2 hours! When will you answer??",southwestair,EmilySandvik,0,, " I've been on hold for an hour & a half trying to change my flight to BNA. Not very happy with customer service right now!!!!!!",southwestair,iBrianWeaver,0,,"Nashville. TN" " I've been on hold for an hour now. 59:57 as I type this. Ridiculous! All I need is the link to the chart that has routes. time",southwestair,matthewhyah,0,,USA " I've been on hold for over an hour and counting…just need a simple name change http://t.co/5Siczx1oez",southwestair,HDTeem,0,,"Baton Rouge. LA" " I've been on hold for the last 2 hours - no progress pleasehelp stranded whenitsnowsitpours tgcyaLate Flightr",southwestair,emilyalester,0,,"washington. d.c." " I've been on hold with customer service for over an hour. Can you help?!",southwestair,laurenaddell,0,,"New York. New York" " I've had TERRIBLE service in three airports in 10 hours. Glad they don't care we kind of need to be home. SellMyPointsSoon",southwestair,OrygunPride,0,, " I've never met my favorite band and it would be sooo amazing to win destination dragons.",southwestair,svssywentz,0,, " I. along with other passengers repeatedly asked Southwest personnel what was taking so long. where was our luggage.",southwestair,luvthispayne,0,,"Somewhere over the rainbow." " IM NOT THO 😭😭💔💔💔💔💔💔💔",southwestair,"kiwi_loves_you_",0,, " IND website says contact airline for flight 899 tomorrow to ATL. On hold for over an hour. Can you give me any more info?",southwestair,coreysexson,0,,Indianapolis " INSANE traffic in LA. Trying to call you all to re schedule flight but been on phone for 20 minutes and nothing.",southwestair,SNBalzac,0,,"San Juan. Brooklyn. LA" " If a travel advisory is posted for DEN. can I then make changes to my ticket? Anything I need to know before I call?",southwestair,kalenski,0,,Denver " If there are any Imagine Dragons tickets left for tomorrow at",southwestair,patrickisarobot,0,, " If you could get me on the 12:15 flight! My 10:10 has been delayed until 1:05.",southwestair,coltsgal88,0,, " If you read my tweet it is a gap in process for folks that take multiple flights in one day.",southwestair,AudioAnnie,0,,Alabama " Im just praying you get me home alive",southwestair,narrysslippers,0,,"0/5 0/4" " In my letters to follow. I will be sure to include my Rewards Number. twitter handle. and email address.",southwestair,luvthispayne,0,,"Somewhere over the rainbow." " Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http://t.co/3nsUSfSBPv",southwestair,MRCSDPatrick,0,,"San Diego. Ca" " Incredibly frustrating. I emailed but still haven't received a response.",southwestair,katxc,0,,Chicago " Is it a temporary site glitch or are you no longer offering flights from GRR to GEG after Feb? Can't find any online :(",southwestair,Tinygami,0,,Michigan " Is it possible to add companion to only the 2nd leg of a trip?",southwestair,djwrapcity,0,,Chicago " Is my friend lucky enough to see DestinationDragons live on his birthday? He's been a fan for years ",southwestair,benamcswag,1,, " Is the 1.750 bonus at 1800Flowers still on or did it expire 2/14/15?",southwestair,travelnube,0,,"Chicago. IL" " Is there a way to receive a refund on a trip that was Cancelled Flight online instead of calling? Your phone lines are super busy.",southwestair,NecroticDoctor,0,,"Trapped in Baltimore." " Is there an email address I can send some thoughts to? This experience was really not good & I have some feedback.",southwestair,cigaradventures,0,,"iPhone: 44.912468.-93.318619" " Is there any chance I can get tickets for the Vegas stop? I missed my chance to enter the contest but I love ID to death !",southwestair,"hoshizorin_",0,, " Is there any way to add a Known Traveler Number to an existing reservation online? If not. why not?",southwestair,KentScheidegger,0,, " Is there any way to get entry to the Las Vegas event to see perform? DestinationDragons",southwestair,"itsjessme_",1,, " Is there anyway to pay more to get priority boarding A 1-15?",southwestair,KelliBruns,0,,California " Is your BWI-SJD service seasonal? Wasn't part of extension. Called intl desk. They didn't know. Want to fly in Sept on Sat.",southwestair,TkerVker,0,, " It seems odd to be sitting on a plane that gets further delayed and you find out by txt. not the 6 emp working on the aircraft",southwestair,Kwilusz1,0,, " It was never really ""lost"" it was put on another flight WITH my knowledge we just weren't sure what flight but I have it - TY!",southwestair,Court0711,0,,"Kansas City" " It was the usually excellent SWA flight!",southwestair,johnpitzel,0,,"Kansas City. Missouri" " It's all good. Thanks!",southwestair,MauLoaIkaika73,0,, " Ive had on an airline. Everyone else has been great but she soured the whole experience for me. Hope she's not there next time",southwestair,Foxycleo13,0,,"Memphis. TN" " JH thank you. I finally got through the second time.",southwestair,ashliewhite,0,,"Durham. NC" " JUST GAVE ME TICKETS TO SEE AT ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!!",southwestair,eliinthemiddle,1,, " Jackpot! legroom http://t.co/ZO2iceG4lI",southwestair,Danehowell40,0,, " Jason (108639) at Gate 3 in SAN made my afternoon!!! southwestairlines stellarservice thanks!",southwestair,"Salem_Eways",0,, " Just DMed you my confirmation number.",southwestair,NecroticDoctor,0,,"Trapped in Baltimore." " Just OH-ing a text message I received from an entitled jackass of a friend.",southwestair,"_alexcabrera",0,,Miami " Just go ahead and start the scavenger hunt after 5 pm today when work is over :) DestinationDragons",southwestair,MsGeekyTeach,0,,"Las Vegas" " Just got companion pass and trying to add companion flgt but get purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS. Help!",southwestair,bzjames,0,, " Just landed in PHL. Row 9 window cover on N366SW could use some LUV. http://t.co/WQZZtIemX0",southwestair,HDsportsguy,0,, " Just reading your boarding policy. we're a group of 8 travellers with kids ranging from 3-10. is it possible to sit together?",southwestair,Barbee72,0,, " Just realized my Luv Voucher expired today. :( Any chance of getting some luv with an extension? Please? VeryLoyalCustomer",southwestair,bhammock,0,,"Queenstown. MD" " Just sent DM with confirmation number and passenger name on SWA 3104 MCO->:CMH",southwestair,Sluggohill,0,,"Columbus OH" " Just sent you a DM with the details.",southwestair,RBrandtPhoto,0,, " Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers. she says sorry - no dice.",southwestair,littlemissjacob,0,, " Just watched crew on flight 380 help elderly lady off plane... firstclass",southwestair,TheDarrenHickey,0,,Indianapolis " Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation.",southwestair,Bkloomer,0,, " Katie. Gate C47. Denver International. fantastic customer service helping me and 2 new flyers: thx for amazing staff!",southwestair,smokinjimz,0,,"Waterford. MI" " Kudos for adding Passbook to your app! I LOVE IT!",southwestair,claywhittington,0,,"Wilmington. North Carolina" " Kudos to bag handler at DTW gate 21 at 7:10 pm. Ran to keep bags from hitting ground in 9 degree temp! http://t.co/5tXU5tSFkJ",southwestair,YALibLinds,0,,"Houston. TX" " LA always has traffic. but this is INSANE. I can't be the only one with this issue on flight 1625",southwestair,SNBalzac,0,,"San Juan. Brooklyn. LA" " LACMA on Fairfax.",southwestair,GEOFFWOAD69,0,, " LOST Kay Chapman Designs art-luggage for important show. Won't help locate it. Terrible customer service.",southwestair,SBBurkeJewelry,0,, " LOVE IMAGINE DRAGONS SO MUCH I EOULD DIE IF I GOT TICKETS",southwestair,allymbeck,0,, " LOVE your TV ad with the girl dancing. Makes me laugh every time. AND now I want to take a trip! :-)",southwestair,Elizabeethan,0,,California " LUV Ya Too!!!! I will sing a song for y'all when I finally get on that plane back to Nashville!!! LOVESOUTHWESTAIR",southwestair,PaytonTaylor129,1,,"Nashville. TN" " LUV! your new Luv Television Commercials. Traveled on your airline last year return trip from NYC... feltthelove",southwestair,zupshawrl,0,, " LUVed the SJC gate 23 agent this am who boarded flight 372 to DAL. Didn't get his name. He represents your brand so well.",southwestair,Gumbogirl,0,,"Silicon Valley. NoLa. Boston" " Landed in Nashville! Thanks for taking care of us! http://t.co/RYXbPLgMnK",southwestair,PaytonTaylor129,1,,"Nashville. TN" " Lastly. for a company that's trying to put the love in flying it would be nice to have someone personally address my concerns.",southwestair,luvthispayne,0,,"Somewhere over the rainbow." " Late Flightly you've always been Late Flight! Please get back to the old SWA!!",southwestair,"_ItsMeHollywood",0,, " Learn how to give folks on multiple flights the same day boarding position at least if you can't give them boarding passes.",southwestair,AudioAnnie,0,,Alabama " Leave BUR ten minutes Late Flight and arrive in SJC a minute before we were supposed to... Impressed! gettingbetter 👍",southwestair,"hustler4life_",0,, " Left my computer on the plane. Two weeks Late Flightr they found it and sent it to me. greatservice. happy customer",southwestair,Tyler226,1,,"Beverly Hills. CA 90212" " Logically you would think you check all that before you have people board. I could've drove home in the time I've been waiting",southwestair,"frankplaza_",0,,"St.Peters. MO" " Looking forward to flying once again with SWA on Friday! The LUV airline. DTW MDW TUS",southwestair,JohnRDalton,0,,"Detroit. Michigan" " Looking forward to out Power of Inclusion event with very special guests! We will begin promptly at 11:30 a.m. SWADiversity",southwestair,MelvinLopezJr,0,, " Looks like 'On February 19. 2015. we will open our schedule for sale through October 30. 2015' - know what time that will be?",southwestair,bsrubin,0,,"Boston. MA" " Looks like brooding skies out of ONT this evening. http://t.co/X9BLwgWA68",southwestair,enigma2a,0,,"Vancouver. WA" " Love Southwest. You guys have been good to me! http://t.co/X4tDY84dBH",southwestair,"Karlyle_Tomms",0,,Ozarks " Love. love. love this. Southwest Rocks!! Always!! https://t.co/q8VSfFRd1u",southwestair,Cindy318,0,,Indiana " Loved one's flight ATL to IND Cancelled Flightled due to ""ice in Indy"". Sitting here in Indy. it is bone dry. Tomorrow 4-6"" of snow.",southwestair,PamR413,0,, " Luvin me some flights today!! Don't change!! And please add Paypal as payment option!!!",southwestair,ladyaustin96,0,,Florida " MAC computer left on BWI to LA flight on 14th. Reward for recovery: info important to owner. HELP passengers honesty",southwestair,streetsmartsmom,0,,"Duluth. GA" " MCO->:DCA flight almost full of people screwed by the MSY-DCA Cancelled Flightation. and didn't Cancelled Flight. SWA=mistake.",usairways,Faultie,0,,"D.C." " MY BAGS ARE. 1st woman said it would be there on the next flight... not there. so now Ive got nothing. Big wigs help me out",southwestair,Foxycleo13,0,,"Memphis. TN" " Make the world a better place: Visit an elderly relative.",southwestair,JustaThoughtR2,0,, " Making Miracles again! The customer service department gave me by far one of the friendliest phone calls ever. wheelsup",southwestair,destryfields,0,,Chicago " Maybe if you comped those that quietly accepted delays or Cancelled Flightations instead of the irate you'd have less issues justsaying",southwestair,"j_shands",0,, " Maybe it is just a machine...",southwestair,bluefig,0,,"camas. wa" " Me on one of your planes!!! Thanks for taking me Arizona 184! http://t.co/Finq5Fh6ue",southwestair,geo3689,0,,"Frederick. MD" " My 11AM was canned. I empathize. But I think your Team has lost the right to be capitalized. It's a lowercase team day.",southwestair,"_troyjohnson",1,,"San Diego" " My DM won't go through but it is 261633561838. Please let me know if you need anything else.",southwestair,katxc,0,,Chicago " My Fav!!!!",southwestair,lkreed66,0,, " My GF lost the promise ring I gave her on flight 2707 2/21/2015 SFO>:SNA. It's an infinity silver band ring. Please help!",southwestair,marvokino,0,, " My bag was not shown LUV did not make it to PHL with me.",southwestair,HDsportsguy,0,, " My bags are on the way to Chicago. without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed.",southwestair,karasellswyo,0,, " My birthday is during DestinationDragons could I get tix?? http://t.co/07XhCacjax",southwestair,"thirty_lives",0,,"ʞᴚoʎ ʍǝu" " My boyfriend and I have LOVED since 2009 & it would be so awesome to go to Vegas event. Any way you can help?",southwestair,"itsjessme_",0,, " My brother & his girlfriend’s flight Cancelled Flightled 3 times. now leaving 72 hours Late Flight and dropping letter grades at school. Help?",southwestair,bradykent,0,,"Nashville. TN" " My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online?",southwestair,NecroticDoctor,0,,"Trapped in Baltimore." " My flight to KC has been Cancelled Flighted and the next available isn't till Tuesday?! What am I supposed to do for 3 nights?????",southwestair,abbeymcole,0,,"Kansas City" " My flight was 952. leaving las vegas at 5:40pm. arriving at CHI-MID at 11:00 pm.",southwestair,DcRealityPunch,0,, " My husband a first time flyer with you has had the worst experience on board a aircraft just a few minutes ago.",southwestair,"Tweeter_mom_",0,,Florida " My husband is responding to him and he insist to remove him from the seat. BTW signs are in both English and Spanish.",southwestair,"Tweeter_mom_",0,,Florida " My luggage has still not been found. Luggage is not scanned until final destination. So no way of knowing where it is!",southwestair,diamuarch,0,, " My son's flight was Cancelled Flightled today. I was on hold 2+ hours to no avail. Can you help me rebook?",southwestair,SenseofFamily,0,,"Central Ohio" " My wife needs help. She is stranded in Chicago and can't get out until Monday. They won't find her bag because volume too high",southwestair,JeremyLittau,0,,"Lehigh Valley. PA" " NOR fly to Toronto?!?!? You're killing me smalls.......",southwestair,"Shan_Lyn",0,,"InMyFeelings. IL" " NOW you love me? After taking my money and only taking me halfway home. Sorry. Too Late Flight",southwestair,cwolicki,0,,Boston " Nashville airport has runways open. It appears southwest is only airline Cancelled Flighting flights. Is this likely to change?",southwestair,wicon81,0,,Nashville " Never felt better taken care of! Indian aunties are the gold standard. Thanks Aruna! http://t.co/aypyaDUY6a",southwestair,"cpark_stories",0,, " New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/iQnVyFPg4P",southwestair,HanlonBrothers,0,,"Gold Coast. Australia" " Next once we arrived to Atlanta. we waited a full HOUR before our luggage was placed on a carousel. One hour!",southwestair,luvthispayne,0,,"Somewhere over the rainbow." " No I have not.",southwestair,Tarheelblue07,0,, " No like I said I could not reach anyone at your company so I had to rent a car and chalk the whole thing up to a loss",southwestair,Shivener,0,, " No monkey business we luv SWA!! mdw2mci homeandreadyfornexttrip http://t.co/2xJvUn66ZZ",southwestair,mcgheelane,0,, " No no no. SWA low fares and on-time service is great! But manufactured quirkiness? Mmm. not so much. Signed. -CaptiveAudience",southwestair,mwbhere,0,,"( Maryland | North Carolina )" " No one wants to commit to saying if this plane is getting Cancelled Flighted or not. Customer relations is closed. Patience gone.",southwestair,"Lionheart_Lisa",0,,"Hanging with Carmen Sandiego." " No thanks. After those 25+ minutes someone did eventually help us and took care of it.",southwestair,SantowDan,0,,Chicago " No worries at all!!! I would rather be safe on the ground than take any chances. Yes! Tomorrow AM if BNA reopens ☺️",southwestair,"Its_Afton",0,,"Nashville. TN" " No. We were in a large group. Majority of the 30+ bags were soaked.",southwestair,cassiegage,0,,"Oklahoma City" " Not possible to carry-on and put in a closet/overhead? Had success doing that with other airlines. Thanks",southwestair,kd35ftw1,0,, " Not your finest moment in Boston right now!",southwestair,TRomano22,0,, " OH MY GOSH SERIOUSLY?! you just made my day. week. year!!! No one will appreciate this more than me!!!",southwestair,jenicalindy,0,,"Salt Lake City. UT" " OMG OMG OMG !!! I JUST DID!!",southwestair,"sick_beat_swift",0,, " Offers Atlanta Unprecedented Perk http://t.co/nustgpElSf http://t.co/Be0B4K1Xbt",southwestair,wabenews,0,,"Atlanta. GA" " Officially a customer support game of wills... 2hr30 on hold... Who's the loser here? Oh yeah. that's me.",southwestair,ChristineFlores,0,, " Oh no worries NL. no disappointments here. Better to have NO lounges than like Delta who has them but does disappoint!",southwestair,DeltaPoints,0,,"✈ Check ☟ out ☟ my blog ☟" " On flight 771 tomorrow (Wed 2/18) DEN-BNA. Will we be delayed or Cancelled Flightled?",southwestair,brentreichert,0,,Boulder " On hold for 45 minutes trying to rebook a Cancelled Flightled flight with a companion ticket. Help?",southwestair,tyziniel,0,,"Chicago. IL" " On hold for two hours and it timed-out on me. Great system you got there.",southwestair,jsanner2,0,, " On hold over 2 hrs and got cutoff !Cancelled Flightled my flight. now can't get to booked cruise in Florida! Terrible customer service!",southwestair,Shivener,0,, " On hold waiting to make special accommodations for my mom who is traveling 1 hour and 24 minutes on hold. Unacceptable!",southwestair,gotomaio,0,, " On hold with airline 45 min and counting. Service is terrible!",southwestair,"mullane_michael",0,, " On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set.",southwestair,craigthall,0,, " Once again. I was able to change my flight without any fees... oh and the two free checked bags. Best airline ever.",southwestair,"kramie_aimer",0,,"Duke University Class of 2018" " One heck of an airline http://t.co/CyoOnZfTdC",southwestair,mystudio54,0,, " Oops...no functioning bathrooms on a fairly full flight? Hope everyone on 702 from New York can hold it. Me included.",southwestair,rbethmann,0,, " Open more kiosks at",southwestair,SupermanHopkins,0,, " PLEASE HELP! I would die to see the Vegas show! It would be amazing to hear their songs for real!",southwestair,FuyukaiDesuYo,0,, " PWM direct to Orlando on Saturdays. why is this only happening in March? I thought it was going to be a permanent thing. :(",southwestair,NieBee,0,,Maine " Paid for in flight wifi from Austin to San Diego - wasn't useable. :/ Possible to get a refund? Conf 8X7XVM",southwestair,freehighfives,0,,"Austin. TX" " Password reset email is incredibly slow to arrive today. Checked spam folder. too. Web site says a few minutes. but 15? :|",southwestair,rcymozart,0,,"Redlands. CA" " Please bring back RDU to FLL direct route! I noticed it is missing starting in Late Flight August! The flights are always packed!",southwestair,jlittle100,0,, " Please explain to reps. ignoring a technical issue and passing the buck is not a good business model. Lucky limited to 140",southwestair,JeffLGonzales,0,,"Austin. TX" " Please get back with my about my airtran credit Q4VNMB. I call and I'm being told that I will. but I never get email/call back",southwestair,jenwhooo,0,, " Please lower my plane flight by like $100 bucks!! Thanks~ FloridaVacation",southwestair,racingchic247,0,,"Moultonborough. NH" " Please start charging for carryon luggage. CarryOnBagsSlowEverybodyDown",southwestair,fwmperkins,0,,"Zephyrhills. Florida" " Please update your website",southwestair,travelnube,0,,"Chicago. IL" " Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/v4ZVUGMkJw",southwestair,charlesr99,0,,Everywhere " Pls help. On hold 4 long time now. Travelling 4 business and flight 2 ORF from MCI was Cancelled Flightled. Need to get out there ASAP.",southwestair,MateoL13,0,,KC " Plz consider customers you're losing to AA for 🚫 the KC ↔️ OKC directs. okcdirects OKC MCI flights okcprofessionals",southwestair,alee317,0,, " Pres/CEO Gary Kelly at TheRoFo addressing 2000 of his BWI based employees. http://t.co/OI32uq2tTZ",southwestair,MikeWJZ,1,,"schuhm@wjz.com" " Problem is. I wasn't issued a position until today at the gate. And no option to upgrade. Not good when you're 6'4.",southwestair,TyMcNeely,0,,"Austin. TX" " Promotion also said two free round trip flights. Nope. had to pay $200 extra for chi to Vegas. Bait&switch.",southwestair,ProShunks,0,, " RDU flights expected to be ok this afternoon and tonight?",southwestair,stephwalker78,0,,"Southern Virginia!!!!!!" " RT : Paid for early bird boarding and got B46. I said to lady. ""well. that system is about dead."" She didn't understand",southwestair,"steve_holder",0,, " RUDE gate agent. Wholly unacceptable to us & other passengers. Think this will be our last time on sw.",southwestair,"erin_gilley",0,, " Rapid Rewards program sold me short. Lasttweetaboutthis but still disappointed.",southwestair,RealMaryAgnes,0,, " Received awesome phone help from Jim today. Helped me switch around flights booked with points.",southwestair,chuckgose,0,,"Indianapolis. IN" " Received email w/reso's to my email that isn't associated to SWA account I own with CC info for my sister. FRAUD please DM me",southwestair,jwgonsalves,0,,"San Francisco. California" " Redeem-points packages magically gone by time we finally got through @ 10:01. felt like baitandswitch",southwestair,RealMaryAgnes,0,, " Repeating this is policy is basically repeating ""Fuck you"" to your customers. I'll be shopping for a new airline ASAP",southwestair,stilettoslife,0,,"Baltimore. MD" " Report was filed but would like to support some active searching. Feels pretty passive now. Info on computer is precious.",southwestair,streetsmartsmom,0,,"Duluth. GA" " Roger wilco.",southwestair,scoutout,0,,"Lincoln. RI" " SEA to DEN. South Sound Volleyball team on its way! http://t.co/tN5cXCld6M",southwestair,laurafall,0,, " SW rocks. thanks for the reply and the follow. Rebooked earlier flight!",southwestair,iammmadeux,0,,CT " SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights/delays.",southwestair,joelwg,0,, " Salted or honey roasted? I vote to bring back the salted peanuts. I dread a year of the honey roasted!😖 http://t.co/RHw78ktQFO",southwestair,hivethrive,0,, " Scott is the best!!! Thank yo from the bottom of my heart💕 DestinationDragons with friends in LA see u Friday",southwestair,MinderJoan,0,, " Secondly. we did not begin boarding on time despite our aircraft being present and deplaned. Thus we left over 30 min Late Flight",southwestair,luvthispayne,0,,"Somewhere over the rainbow." " Sent your way. thanks for the help.",southwestair,YahooSchwab,0,,Denver " Sent. Thanks VP!",southwestair,bradykent,0,,"Nashville. TN" " Seriously. is the reason for all the Cancelled Flightled flights and long phone wait times that you guys are tremendously understaffed?",southwestair,CCW4253,0,, " Seriously? FOUR DELAYS? Only takes 42 minutes to get to Vegas from & I have a connecting flight. ridiculous",southwestair,"attra_versiamo",0,, " Service rep didn't say I was dumb just had the tone of voice like I should have known about it.",southwestair,jaimegenova,0,,Tennessee " Should be a way to give voice to customers who pay for services that are not satisfactorily delivered. justsayin",southwestair,subzero4534,0,,"Brooklyn NY" " Show Jacksonville some 💝too! We want 3ticketsforJax!",southwestair,MichaelOinJax,0,, " Since when did it become ok for a passenger to save 3 rows of seats for people with a Late Flightr boarding position?how rude!",southwestair,aluapekank,0,, " So I am flying Chicago-LAX-PHX just to go spotting at LAX and PHX airports. then I am flying back to Chicago :)",southwestair,FNCNerd,0,,"Lake Buena Vista. Florida" " So I guess you can get to the airport too early! Need to wait 10mins to checkin. Really?",southwestair,angeladoheny26,0,, " So far so good! http://t.co/16c9ex79Rk",southwestair,joshuapromero,0,,"San Diego. CA" " So frustrated with my experience with Southwest. 18 hours trapped in Denver bc of mechanical problems. worstcustomerservice",southwestair,jillianhello,0,,"Orange County. CA" " So that's what happens when your power level goes over 9.000... feet in the air.",southwestair,"_Aphmau_",1,, " So the upcoming RR changes/Deval is trying to tell me not to fly southwest anymore because i am loyal so far. i get it.",southwestair,notebookgrail,0,, " So there were 134 early-bird check-ins. because I was told there were no flythroughs? Good flight. otherwise ~",southwestair,scottmerkin,0,,Chicago " So today I call into Customer Service & speak with Wendell Holton in the Dallas office & I am told there is nothing he can do",southwestair,luvthispayne,0,,"Somewhere over the rainbow." " Sorry to bother you. but I've been on hold for more than 2 hours and 30 minutes. Should I continue holding? Or call back?",southwestair,kaityteer,0,,"Bellingham. Washington" " Sorry to spam. it would just be so awesome to see in Vegas. Your help would be absolutely amazing.",southwestair,"itsjessme_",0,, " Sorry! Thought I did. It's done now.",southwestair,"chelle_ecoed",0,,"Miami. FL" " Sort of. but I'm arriving a day Late Flight and have to incur overnight costs in a connecting city. Not cool at all...",southwestair,thowelliv,0,,Baltimore " Southwest Airline is THE way to go!",southwestair,JustaThoughtR2,0,, " Southwest is definitely my favorite airline to fly! :D",southwestair,"Texas_Gil",0,,"Austin. Texas" " Southwest is scheduled to fly to Costa Rica on March 7 but I can't book it online. When will this be available?",southwestair,mxp908,0,, " Stuck on 4251 with the heat blasting to try and thaw the water lines.... Kinda disappointed for my first flight as a RR member",southwestair,"a_lichtenfels",0,, " Suggestions: tell customers approximate wait times when they are on hold (50 min now...) and allow them to Cancelled Flight online!",southwestair,CallMeStanley7,0,, " Supposed to take off almost 2 hours ago.... vacationfail frozenwater? gettingimpatient theycouldatleastofferfreebooze",southwestair,SMiles1307,0,, " Sure was. with looks like I'll make my birthday celebration after all.",southwestair,HaleyKateB,0,,"Branson. MO" " Switching planes due to mechanical problems. How does reboarding work? Was A49. now at end of long line. Stuck in middle?",southwestair,JLPoeschl,0,, " THANK YOU SO MUCH FOR ACCESS TO DestinationDragons TONIGHT AT 😁 Crying /dying rn ripme",southwestair,"erin_christman",2,,"TX | CA" " THANK YOU SO MUCH YOURE AMAZING IM GOING TO CRY OMG",southwestair,geekstiel,0,, " THANK YOU SO MUCH!! http://t.co/tGSB1DfPS3",southwestair,itsangieohyeah,1,,"Dodger Stadium | Disneyland" " THANK YOU for finally making your boarding passes work with passbook",southwestair,malimettt,0,, " THANK YOU. I left my iPad on a plane. filled out a lost and found form. Yall found it and shipped it back. Thank you flySW",southwestair,DrMikeDevlin,0,,"Chicago. IL" " TSA Pre isn't showing up on my boarding passes and I've followed all of the steps. Please help.",southwestair,natedlee,0,,"D.C. Metro Area" " TY for your consideration!",southwestair,SarahCalhoon,0,,Minneapolis " Tell me the secrets to flying high RedCarpet",southwestair,lauraannB85,0,,"North Carolina" " Teyana Taylor Performing MedusaFridays 2.27 Free Till11 http://t.co/qwFMoQ0dQl http://t.co/kbb0B5FxMK TheMenOfBusiness",southwestair,CTHUSTLEHARDER,0,,"Arlington.Tx" " Thank You. We'll be in touch! MoveAboutTheCountry",southwestair,Sinatra1979,0,,"Ohio (by way of Nebraska)" " Thank u Thank u Thank u for coming through for us! I sincerely didn't think it would happen. <:3 SWA THANKYOU",southwestair,amyvenezia,0,,"The Universe" " Thank you - hung up after 1hr 7min on hold. Would you like me to DM you contact info?",southwestair,"M_RoyceWilliams",0,,CT " Thank you SWA and Shannon G. (C22) for being a miracle worker! awesome",southwestair,KortneyTambara,0,, " Thank you Thank you Thank you!!! My last attempt to win DestinationDragons tickets was a success! I could not be happier!! :)",southwestair,"m_panda_bear",0,,"+ Las Vegas +" " Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation.",southwestair,ChristineFlores,0,, " Thank you for having flights going out of Nashville! You guys Rock! DisneyPrincessHalfMarathon girlsweekend bffs",southwestair,AndreaCorkins,0,, " Thank you for taking good care of people with ALS! http://t.co/m1yyWAFkFI ",southwestair,chamtdi,4,, " Thank you for the prompt response. I will email Late Flightr today.",southwestair,cigaradventures,0,,"iPhone: 44.912468.-93.318619" " Thank you for the tip!",southwestair,NicoleMEBump,0,,"Manchester. NH" " Thank you for the vouchers after the long wait on the runway Saturday night at BWI! I really appreciate it! SWfan",southwestair,andersonmindy,0,,"East Coast" " Thank you for your help Adam and to the awesome gate agents at B12 in LAS for getting us home!",southwestair,tlwbarnett,0,,"Lockport. NY" " Thank you for your time!",southwestair,luvthispayne,0,,"Somewhere over the rainbow." " Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated.",southwestair,PRobino,0,, " Thank you thank you thank you",southwestair,"love_dragonss",0,,"2/26/14" " Thank you!",southwestair,OBruce135,0,,"Somewhere in Tennessee" " Thank you! thankful feelingtheluv",southwestair,DebMoshier,0,, " Thank you! I can't wait either :)",southwestair,Lb364,0,, " Thank you.",southwestair,OJ27Canelo,0,, " Thank you. Twitter says I can't DM someone unless they follow me. Can follows my twitter?",southwestair,clements221,0,, " Thank you. Great tool",southwestair,TkerVker,0,, " Thank you. I know ya'll can't control the weather. I appreciate ya'll working to get my flight rebooked the last two days.",southwestair,GTCrudeOil,0,, " Thank you. The email about RR pts & how to gain more wasn't clear so all of mine r gone. Anything u can do is appreciated.",southwestair,DebMoshier,0,, " Thanks 4 the great service. staff. letting me change my flight 5 times for free! PVD to the skies for me always on SWA!",southwestair,SuccessHorizons,0,,"Barrington. Rhode Island" " Thanks I get that. It looks like all BWI-SJD services stops after Aug 7. Is that the case? I cant find one date with flights.",southwestair,TkerVker,0,, " Thanks I just sent a DM with this info.",southwestair,hchou,0,,"Seattle. WA" " Thanks Lindsey & the Southwest twitter team for great service & a speedy resolution LuvAgent swa",southwestair,billyontherun,0,, " Thanks a ton!",southwestair,DustinSoper,0,,"Nashville. TN" " Thanks for getting us to paradise safely! http://t.co/KDzQcZlpyR",southwestair,Jimmis2001,0,, " Thanks for helping my mom after wouldn't let her get on her plane in Orlando! You're the best! customerservice",southwestair,karlwooldridge,0,,"Forest City. IA" " Thanks for helping out! Class act. all the way... see you in the air!",southwestair,MickeySnowflake,0,,"N 30°23' 0'' / W 97°44' 0''" " Thanks for making good on 's Cancelled Flightled flight.",southwestair,Sluggohill,0,,"Columbus OH" " Thanks for not telling us our flight was Cancelled Flightled. not helping us in anyway and ruining my birthday. worstcustomerservice",southwestair,HaleyKateB,0,,"Branson. MO" " Thanks for reminding me about my upcoming trip to Florida but you really didn't need to... http://t.co/p6r5rt5Ow5",southwestair,CaptPat48,0,,"On the 757 Right Coast" " Thanks for replying. I sen't my conf ! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day!",southwestair,FNCNerd,0,,"Lake Buena Vista. Florida" " Thanks for sending my kid to the DestinationDragons concert Vegas So awesome! http://t.co/G9b6e0a2sZ",southwestair,FullMetalRock,0,,"AREA 51 NEVADA" " Thanks for taking care of me Today! Michele rocked the customer service! Gate 25 HOU",southwestair,jonshell,0,, " Thanks for the info! Have a good day.",southwestair,JeanmeF,0,,"Suffolk County. New York" " Thanks for the quick reply! I travel a lot...but not that much. lol.",southwestair,lauravelasquez,0,,"Denver. CO" " Thanks for the response. Was able to get my situation resolved. Not a fan of Mother Nature today. :)",southwestair,MatthewJLeBlanc,0,,"Nashville. TN" " Thanks for the terrible service! Stranded in MDW for 2 days. & now can't find confirmation for rebooked flight from MKE.",southwestair,bmeshoulam,0,,"Cambridge. MA" " Thanks for the text. but not exactly timely 8). Data throughout issues today maybe? http://t.co/aaU9MKA6Zy",southwestair,nerdguru,0,,"Fullerton. CA" " Thanks for two smooth. safe and fast flights! Boston Houston LUVSWA http://t.co/elhxUV0Uj1",southwestair,mgkboone,0,,"Houston. TX" " Thanks so much!",southwestair,RebeccaKling,0,,Chicago " Thanks so much. Appreciate your kindness in adjusting our reservation. Even during snowstorms. I still prefer Southwest. 👍",southwestair,"John_Driver",0,,"iPhone: 35.300907.-85.900749" " Thanks to your team for dealing with Flight 1700 to Houston.",southwestair,jasonjwebb,0,,"Boston. MA" " Thanks! Confirmation number just DMed. Appreciate any help!",southwestair,"Brianne_Sanchez",0,,"Des Moines. IA" " Thanks! I know the routes you currently have from Newark. I was just wondering if there was any new ones on the horizon",southwestair,matthewhirsch,0,,"Hoboken. NJ" " Thanks! Sent a DM to you. Let me know if oyu need any additional information.",southwestair,joshkmm,0,,"Kansas City. KS" " Thanks! Will do",southwestair,GregDyett,0,,"Melbourne. Australia" " Thanks!!! :) It is good to air on the side of caution",southwestair,"armond_ealey",0,, " Thanks.",southwestair,"AuGres_MI",0,,"Back in the Mitten" " Thanks. 436. Only a minor delay so not a big deal. :)Appreciate the concern though. Boarding now. You do have amazing service!",southwestair,cyndibrown327,0,, " Thanks. I did go through these motions shortly after my flight yesterday. I wonder how quickly flight attendants are notified.",southwestair,collaziano,0,,"Royal Palm Beach. FL. USA" " Thanks. I'll keep checking. I'm trying to book our first Disney World vacation.",southwestair,andresjuarezlop,0,,"San Antonio" " Thanks. Lindsey. Any idea when I'll get there?! Stuck in Denver and told to ""listen to the intercom better"".",southwestair,karasellswyo,0,, " Thanks. you guys are the best",southwestair,GolfTravelerBOS,0,,"New England" " That does sound hopeful. It's a very thin device so I just hope the right person found it in time.",southwestair,collaziano,0,,"Royal Palm Beach. FL. USA" " That guy was the flight attendant on my last flight… he was hilarious! ☺",southwestair,"I_LuvMy_3Girls",0,,"South ~O-H-I-O~ Side" " That was Chantilly. Paris. France.",southwestair,laurabogart14,0,,"Raleigh. NC" " That would be brighter than all the stars combined on the red carpet tonight!",southwestair,CommDocPA,0,, " That would be great. Thank you! I'll send it over when you follow.",southwestair,erinpeep,0,,"Los Angeles. CA" " That's an awesome library.",southwestair,"Al_Pedrique",0,,"Volunteer State" " The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!",southwestair,ShomanWright,0,,Tennessee " The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/c9p2ioSphM",southwestair,jamescalderwood,0,,"South Australia" " The in-browser hover over is intrusive and annoying. And the fact that the WiFi only works on one device is sort of sad.",southwestair,rebekahcancino,0,,"PHX. AZ" " The problem is apologies don't help. Results matter and it's proving impossible to find anyone who is interested in that.",southwestair,goodchrism,0,,"Boston. MA" " There is no option just to Cancelled Flight? I don't want to change flight. I want to Cancelled Flight.",southwestair,ChrisWinn211,0,,"Worcester. MA" " There is no way that I am getting back on a plane with your airline. I will be calling to get a refund. As I drive 17 hrs home",southwestair,LWills305,0,, " There's nothing I love more than being on hold for over an hour http://t.co/LIQWoblFbT",southwestair,Shugnussy,0,,"Liberty Lake. WA" " Therefore. since I've received no recourse through phone I have submitted an email complaint & a letter via mail will follow.",southwestair,luvthispayne,0,,"Somewhere over the rainbow." " This experience was the worse flying experience I've ever had. To be met w/ contempt from your Customer Service makes it worse",southwestair,luvthispayne,0,,"Somewhere over the rainbow." " This has to be the best video I have seen ever! - teamspirit https://t.co/X5JenA7NyE",southwestair,"mcgibbon_keith",0,,"Ottawa Canada" " This is unbelievable... Thank you so much! DestinationDragons",southwestair,MinderJoan,1,, " Thnx. Hopefully it's just on the nxt flight up. I've got 3 shows this wknd. Worst case I'll just turn my sweatshirt inside out",southwestair,MazJobrani,0,,California " Thx Ops Agt Rich Westagard n Flight Att. Nancy @ DEN Airport.Held flight 1027 n even saved seat 4 Bus Select CustomersFirst!",southwestair,neelaybhatt,0,,"Indianapolis. USA" " Thx for the GRAND view today! FLT 3825 SEATAC to PHX. GrandCanyon Arizona Wow Love Photography http://t.co/D7pQOUAtdF",southwestair,AStempleimages,0,,"San Juan Island. WA" " Thx for your quick response and action! bf will make good use of the voucher satisfied happycustomer",southwestair,"_missjoannalee",0,,Canada " Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw!",southwestair,jenhunzing,0,, " Times change. I guess. http://t.co/osox9h7fWY",southwestair,"Charlie_L_Hall",0,, " Today is going to be the day. I can feel it! Thank y'all for your support throughout! We're coming home Nashville! Octavia",southwestair,PaytonTaylor129,1,,"Nashville. TN" " Totally ruined my birthday weekend by Cancelled Flighting my flights for no reason and offer no points. drink. transport. nolove cali",southwestair,"Million_Miler",0,, " Totally sucks that my flights were weathered out of existence. but Stacy in Tucson helped with an overnight in Vegas!",southwestair,jimsmithrn,0,,Kentucky " Tough I can take. Zero meaningful assistance while stranded for 2 days is another matter. Looking for signs you care abt cust.",southwestair,bmeshoulam,0,,"Cambridge. MA" " Travel agent Darrel here at Love Field hosting a paper airplane contest to entertain all the children was so awesome to see!",southwestair,WalterFaddoul,0,,"Indianapolis. Indiana: USA" " Traveling with a 13 year old Thursday. He does not need an ID. correct?",southwestair,"AuGres_MI",0,,"Back in the Mitten" " Trying to add my dog on the flight but can't get through.",southwestair,beccalauren2011,0,,"SMALL TOWN. USA" " Trying to get through by phone to confirm that funds from a Cancelled Flightled reservation can still be used in the future. Can u help?",southwestair,TJGoertz,0,,Toronto " Twitter cust svc rule 1 Dont say IF we fell short. I just told u u did! 2 If u cant solve problem don't say anything at all!",southwestair,jenmedbery,0,,"New Orleans. LA. USA" " Twitter says I can't DM someone unless they follow me. Can follows my twitter? thanks you.",southwestair,clements221,0,, " Two delayed flights in a row. Neither one of them explained",southwestair,ColinHuntleyLA,0,,"ATX/LA" " Unable to check in my flight. It says my itinerary is ineligible for checkin online. Go to counter. Very inconvenient!!!",southwestair,"blue_kap",0,,"Los Angeles. CA" " VERY frustrated. Saw seats avail. online for pref alt. flight. unable to book online. lost those seats during >:2 hr phone hold",southwestair,arteriesrus,0,,"Salt Lake City" " Very frustrated for the loooooong wait time to speak to a live person!!! Cannot get boarding pass for flight tomorrow!!",southwestair,cindyjwhitaker,0,, " WIFI is so slow it totally precludes working on the web. Will NOT book SWA for business travel. Wish I hadn't lit $24 on fire",southwestair,subzero4534,0,,"Brooklyn NY" " WTF. my flight was delayed and then I go to board and my boarding pass has disappeared from the Southwest app!",southwestair,CVDCole,0,,"Dallas. Texas" " Was going for the weekend for friend's birthday. so no point in reFlight Booking Problems.",southwestair,SantowDan,0,,Chicago " Was on hold for 2 hours before you disconnected me after my flight was Cancelled Flightled. Swell company. you.",southwestair,DavidTWalker,0,, " Wasn't able to sit in my seat since the guy next to me was using it. worstflightever ideserveareward http://t.co/l7hSnLgie2",southwestair,alifriend,0,,"Columbus. OH" " Way to go flying out of Denver today! Must be the only airline not Cancelled Flighting/delaying flights! FlySWA denverairport",southwestair,SamPalazzolo,0,,"San Diego. CA USA" " We did not get a single answer from any Southwest personnel. After an hour's wait. No apologies. no explanation.",southwestair,luvthispayne,0,,"Somewhere over the rainbow." " We have been stuck in SJU for several hours and no one is answering here. Really tough to LUV SW. No response is bad.",southwestair,followkashyap,0,,USA " We have been waiting for almost 3 hours trying to rebook flights. PLEASE help us get through to someone.",southwestair,kenziemarie92,0,,"Egg Harbor. WI" " We invite to Fallow learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)",southwestair,HelacoHLC,0,,"EIN: 27-0575748 -New York -USA" " We need help changing a name on a company reservation....We tried calling customer relations but there is a busy signal.",southwestair,CollingMedia,0,,"Scottsdale. AZ" " We should be landing at RIC right now. but haven't even left ATL. Should have picked Delta maybe?",southwestair,MickeySnowflake,0,,"N 30°23' 0'' / W 97°44' 0''" " We've been sitting at the gate for two hours waiting for bags to be loaded... I'm telling Herb.",southwestair,erinpeep,0,,"Los Angeles. CA" " Weather keeps slowing us down. Not your fault. This is the 1st time a Southwest flight of mine was Late Flight so I can't complain :)",southwestair,cyndibrown327,0,, " Weather seriously cannot even be the only excuse at this point because it was awful service in the summer too. Over it.",southwestair,looselydraped,0,, " Well plane arrived pretty much on time and it's 68 degrees on the ground in Texas. Not much to complain about.",southwestair,tikidaisy,0,,"Washington. DC" " What an awesome flight Dallas 2 NY. Virgin America refused bc of my child's peanut allergy but u guys didn't. Thanks! 👍😊",southwestair,magmum03,0,,ny " What are your services? What promotion you have at the moment? ModeloDeNegocio innovation innovacion BusinessModel",southwestair,OrlaandoCondee,0,, " What can we do to bring you back to Jackson. MS?! We miss you terribly around here. These other airlines are horrible!!",southwestair,SportsDiva84,0,, " What do you call that??!!",southwestair,"Tweeter_mom_",0,,Florida " What does this even mean? I'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway.",southwestair,tracyannmanning,0,,"Suwanee. GA" " What is the best credit card to use/open to get miles with y'all?",southwestair,kristagermanis,0,,"Washington. DC" " What's happened to your customer service? 2 Cancelled Flightled flights in 2 days & an uninformed and unapologetic staff. nolove cali",southwestair,"Million_Miler",0,, " What's up with the new in-flight WiFi service? Super crappy user experience. Miss the old provider. :(",southwestair,rebekahcancino,0,,"PHX. AZ" " What's up with the wait times on your customer service line? Tried 2X on Fri. and now I've been on for over 15 min.",southwestair,jennybeal,0,,"Columbus. OH" " What's with the pricing cache?! About to book a flight. refreshed the page. & the price jumped from $73 to $159. Ridiculous. 😑",southwestair,jennihnp,0,,"San Jose. CA" " Whats up with flight 4464 Ft myers to milwaukee???",southwestair,johnrouzaut2,0,, " When are you going to be flying in and out of Nashville? The Deicer is in. Are you short on planes and is it tomorrow morning?",southwestair,scatignani,0,,"Nashville Tennessee" " When do you all expect to open the reservation through November?",southwestair,andresjuarezlop,0,,"San Antonio" " When does PV get approved? I am ready to go!!",southwestair,JoshPishPosh,0,,"Sacramento. CA" " When does the new schedule open that takes us past 10/31?",southwestair,kimmck64,0,, " When is the last chance to win DestinationDragon ???",southwestair,"Dragons_103",0,, " When will the flight resume? I don's see it in the open schedule. :/",southwestair,ClarkHerrington,0,,"Baltimore.MD" " When will your phone agents be able to give the correct departure times for CUN? When can we checkin online for international?",southwestair,TravelDean,0,, " Where should I fly by May 3rd? Plz advise.",southwestair,dontbhave,0,,"Broomfield. CO" " Who can I contact about requesting a charity donation? ThankYou",southwestair,Sinatra1979,0,,"Ohio (by way of Nebraska)" " Whoa. Thanks and that's what I wanted to hear! Early flight coming up. Thanks for the reply.",southwestair,kalenski,0,,Denver " Why can we no longer change trips with a companion online? Been doing it for years. now get message can't be done online?",southwestair,ckramer,0,,"Orlando. Florida" " Why can't I find a cheap flight from DC to St Louis? The prices went up like crazy for April weekends!",southwestair,yentruok720,0,,DC " Why do airlines change ticket prices in the middle of the day",southwestair,teachermohler,0,, " Why do you have to be 18 😭",southwestair,"Soldier_Gomez",0,,"Las Vegas" " Why doesn't mean TSA PreCheck show up on my mobile boarding pass? My KTN is linked to my account.",southwestair,covika,0,,"NorCal - Eugene - Indianapolis" " Why won't you let me leave Newark!?",southwestair,"Lionheart_Lisa",0,,"Hanging with Carmen Sandiego." " Why. when I booked via phone after calling the A List preferred . didn't my KTA get added to the ticket??? Must I use web?",southwestair,"Gian_Ricco",0,, " WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work.",southwestair,"Creative_Advant",0,,US " Working on a piece about military discounts and am hearing you offer one. Can you give me specifics and confirm? Thank You!",southwestair,Armywives101,0,,"Fayetteville North Carolina" " Worst customer service ever. You Cancelled Flightled my connecting flight to NY hours ago & didn't tell me. Now I'm stuck in Tampa.",southwestair,LWills305,0,, " YES please....How do we get that companion pass?",southwestair,tranwitte,0,, " YOU ARE THE EASIEST AIRLINE TO DEAL WITH.. I LOVEEEE YOU SO MUCH",southwestair,JackieFromSpace,0,,"Los Angeles" " Yay! And are dependents with ID (wife children) eligible to use this discount too? How do you use it over the phone/inperson?",southwestair,Armywives101,0,,"Fayetteville North Carolina" " Yeah. we figured it out. Thanks.",southwestair,DubCook,0,,"Downtown Dallas. Texas" " Yes - with extra $77. I wonder what are you going yo loose. if there is room.",southwestair,Galanthusn,0,, " Yes I can. But you guys should get your act together.",southwestair,funnyfellah,0,, " Yes I know that. Also noticed you offer A list boarding after A60. So your programs are too popular.",southwestair,davedunlap,0,, " Yes but they couldn't explain the 2 hour and 45 minute hold time.",southwestair,MaryPietrzyk,0,,"Washington. DC" " Yes! How about DestinationDragons in San Diego?!?",southwestair,DSims3,0,,"San Diego. California" " Yes! I did and the bags came straight to my hotel. Thank you ...you guys rock!",southwestair,jpmanterola,0,,"Tampa / St Petersburg .Florida" " Yes! Just a few minutes after my tweet. She was able to reschedule her flight. Thanks!",southwestair,puertotexan,0,,"Houston. Texas" " Yes. I figured an hour was a long enough time to hold before giving up. Can somebody call me?",southwestair,troyhorton,0,,"Dallas. TX" " Yes. Please train your customer service agents with correct protocol.. I should not be receiving different 411 evrytime I call",southwestair,dahriowonder,0,,"West Coast" " Yes. but I like need my luggage before tomorrow morning",southwestair,"joyajackson_",0,,"looking for alaska" " Yes. please.",southwestair,ScottSusman,0,, " Yo. I'm trying to make a change to a reservation but whenever I select the flight it says. ""Unable to price"". Please help!",southwestair,"Marc_Hoffman",0,,"Denver. CO" " You completely let me down tonight. Your gate agents' ambivalence is just too much. How sad for you (& me.)",southwestair,"intel_jim",0,,"Phoenix. Arizona USA" " You guys are just being disrespectful at this point... learned my lesson about this airline",southwestair,Shivener,0,, " You guys must have been swamped. even took our corporate travel a long time to get in. but everything worked out in the end.",southwestair,nujoud,0,, " You need to be more accommodating to your loyal customers. Not happy now!",southwestair,joycarmody,0,,Tampa " You officially have the worst customer service of any airline I've ever dealt with. southwestairlines poor",southwestair,swood40,0,,"Sunrise Beach. MO" " You rerouted my bf's flight and he's diabetic with little insulin: even though we tried to change it. the agent wouldn't do it",southwestair,nusaiba,0,, " You've inspired me to start my own airline to combat your weak ass airline. sick of this shit",southwestair,RameyZafar,0,, " Your Android Wi-Fi experience is terrible! $8 is a ripoff! I can't get to or MRN for BudweiserDuels",southwestair,bfitnbfab,0,,"Philadelphia. PA" " Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry 85832 U Rock!",southwestair,AnnCompton,1,,WashingtonDC " Your crew on 3138 is doing a great job of keeping everyone informed during the delays givethemraises",southwestair,KatePatay,0,,"Reno. NV" " Your crew on 4028 tonight was outstanding. God bless them and the medically trained passengers on board.",southwestair,ksteinkamp,0,,Iowa " Your hold music needs 2 be fixed:certain tracks have loud phone button mashing tones in them.Estimated wait time would help 2.",southwestair,pasdexcuses,0,, " Your onboard wifi is so bad it's taking me 20 minutes to send this tweet. Working is off the table. disappointed",southwestair,"Grae_Drake",0,,NYC " Your wifi stinks. I'm not mad. but i wouldn't hate it if i got my money refunded.",southwestair,ChrisJLeary,0,, " a companion pass flyer to other airlines because it's being abused @ every airport...",southwestair,CravenMorhead,0,, " a nice trip back home after a looong vaca 😊🌴 http://t.co/9TRvfnCedL",southwestair,iknowmatt2,0,,"~~ Rhode Island ~~" " a week after Valentines day..not feeling the LUV. Going on 11 hrs and don't my bags aren't even coming w me.",southwestair,scoobydoo9749,0,,"Tallahassee. FL" " about time! Thank you!",southwestair,asepopo,0,, " absolutely required? Are the flights going to be 100% Cancelled Flighted?",southwestair,"Kayyyyy_Jo",0,,"Columbus. OH" " adding direct flights from Columbus to Oakland. ",southwestair,0504Traveller,0,, " adds new direct flights from Columbus to Oakland & Boston starting August 2015 cmh oak bos",southwestair,judesnews9222,0,,"Columbus. Ohio" " after a long wait of over an hour my mother's bag did not make it. We filed a report and are waiting. Thanks for your help",southwestair,JohnGillenwater,0,,"Richmond and Virginia Beach" " after an hour and a half then it came back damaged. Not happy 😣",southwestair,fancyfrancois,0,,"New York. NY. DC & Maryland" " again another ride SW employee that printed out boarding passes. Deficiency in training obviously",southwestair,LRC110979,0,,"Rochester Hills. MI" " alas. it was pretty full so we had to entertain ourselves with witty repartee ...",southwestair,"anne_laflamme",0,, " alist pref doesn't do any good if direct to atl is always wifiless. Flight 1701.",southwestair,robfwtx,0,,"Fort Worth. TX" " all good now. Going to make it to Boston on time. I'm actually on your wifi right now",southwestair,gmckevitt112,0,,Boston " allows other passengers 2 harass u after their gate agents mistakeFURIOUS they are doing NOTHING about it & my 6yo was scared",southwestair,MMKuderka,0,, " allows you to change a flight once for no fee. yay! I will always book flights with them. changes you $200",americanair,BuckeyePatricia,0,,"Austin. TX" " almost 2 hours on hold. 2 hours of my life I can't get back.... Thanks http://t.co/IyUZM2PUVS",southwestair,GameDaySweetie,0,,"Nashville. TN" " almost an hour on hold for swa is inexcusable hiremorepeople",southwestair,jaretgordon,0,, " almost at the gate for 1156 to SF. Please wait 60 more seconds.",southwestair,"DD_ATL",0,, " almost bumped me off my flight to HRL when I was 20 minutes early then your staff was rude when I asked what was the problem?",southwestair,crescentcitylaw,0,,"New Orleans. Louisiana" " already booked my tickets for August 20th-30th! Can't wait for my vacation!",southwestair,msizzymarie,0,,"New Mexico" " also. they said they couldn't even book the flight. They were having to put me on hold & have someone else do it???",southwestair,dallendoug,0,,"Washington DC" " although I'm not happy you Cancelled Flighted my flight home tomorrow (phx to atl then dca) I am happy on how easy it was to rebook",southwestair,tomcblock,0,,"ÜT: 38.965477.-77.428287" " always when I fly SW. loyalRRmember",southwestair,GameDaySweetie,0,,"Nashville. TN" " amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u!",southwestair,Mariextweets,0,, " an entire flight of luggage missing at dca. Over an hour and nobody knows anything.",southwestair,alysonphoto,0,,"Here and there." " and have Cancelled Flightled flights after 525 pm today due to winter storm. Travelers urged to contact carrier for info.",usairways,LIMacArthur,0,,"Ronkonkoma. NY" " and Carol Thrower are passengers. Fort Lauderdale airport.",southwestair,"crook_justin",0,,"Fort Lauderdale" " and YOUR costumer service representative lied to me and ensured me the plane would be leaving by 330.. It's scheduled for 455",southwestair,Kbaiocchi,0,,CT " and currently as im bringing my 3 year old to the bathroom I'm being rushed by the flight attendant.",southwestair,LedPinkCloudz,0,,"Las Vegas. NV" " and now no wifi??? Come on.",southwestair,"John_Corl",0,,"Rochester. NY" " and now our arrival is delayed nearly 5hours. Yeah an entire day in an airport is not my idea of a stress less vacation fail",southwestair,Heavenlychc9,0,, " and thanks!",southwestair,StarkTTT,0,,"Château d'If" " and this asshole cut in front of me. Your system blows. http://t.co/7ujt8VTCpa",southwestair,MyStyleVita,0,,Atlanta " and thx for not responding",southwestair,ChefBillyParisi,0,,Chicago " another great trip! LAX 823 - LAS 3075- BNA. Thanks so much!!!",southwestair,TracyFacelli,0,,"wherever you need me to be." " answered. My options are a refund or a resched for Monday (I'd miss work). So I'm paying hundreds for a flight tmw.",usairways,jaindrops,0,,"Boston. MA" " any chance I can get tix for ? I have been tweeting since January 26 about it DestinationDragons",southwestair,podunculus,0,, " any chance of adding LAX->:JFK direct any time in the future?",southwestair,theokatzman,2,,"Lawrsh Ainjellush. CA" " any chance they will change this to include Northeast airports? JetBlue has.",southwestair,Jennsaint8,0,, " any deals to orlando in April/may??",southwestair,SharArnold,0,, " any delays today to Orlando?",southwestair,oldrelic007,0,, " any idea if there will be any ""spring sales"" soon for travel from Late Flight August to early September? Going from PA to LAX.",southwestair,MixMasterDJSrv,0,,"Williamsport. Pa" " any idea on flights to Nashville tomorrow being clear or Cancelled Flightled",southwestair,taesaunt24,0,, " any official word whether flight 3403 from BWI to Manchester is Cancelled Flightled? I've got an 8hr drive in snow if it is 😢",southwestair,musiccargirl14,0,,NH " any particular reason it's 20+ minutes and counting to speak to a human being?",southwestair,Raymance23,0,,"NYC/Columbus/Chicago" " any spare tickets for Vegas? Would be forever grateful! DestinationDragons",southwestair,royvergara,0,,"Las Vegas. NV" " any word when the customer relations department will open back up?",southwestair,JReneeX0X0,0,,"Around..." " apologies are whatever. Please just deliver the bags like you said you would. Feel like employees are lying to me.",southwestair,WillBursch,0,,"Aurora. OH" " apologies help. Would have been nice had supvsr. Sally in CLE offered one. Not usual gr8 southwest customer service I love",southwestair,RawTravelTV,0,,"New York City" " app error - says click here. can't click not hyperlinked http://t.co/IH5w9nfKz2",southwestair,KyleFogg82,0,,"Indianapolis. IN" " appreciate the reply. hopefully those LAX agents get the memo. Cheers!",southwestair,MattChrisEd,0,,"City of Angels" " are 5 people there?",southwestair,TGIAIMO,0,, " are any flights leaving DC today? Flight was Cancelled Flightled. been on hold for over an hour.",southwestair,michaelroselle,0,,"Oklahoma City. OK" " are bicycles that the 62"". 50lbs criteria free or bikes are automatically $75/each way? The FAQ page isn't very clear to me.",southwestair,missyw2you,0,,"Warren. OH" " are passengers automatically rebooked on other flights if original is Cancelled Flighted for weather etc?",southwestair,"Harry_Bryan",0,,"Powell. TN" " are people in an exit row still supposed to give their verbal approvals? I was never asked on the flight I'm on...",southwestair,SLCsRaddest,0,, " are there any flights from MSP to HRL in March? I'm looking at 3/19-3/23",southwestair,ohrebeca,0,,"minneapolis. mn" " are ur flight still Cancelled Flight from nashville tn today and tomorrow to Dallas TX? I been waiting on phone to ur office for 40 min.",southwestair,jvancequ,0,, " are you guys alive? i've been on hold for 25 minutes and counting.....",southwestair,rawbeeeen,0,,310 " are you guys gonna be giving away any tickets for at ? DestinationDragons",southwestair,heatheralexis8,0,,Vegas " are you hiring for flight attendants right now",southwestair,aushianya,0,, " are you kidding me? I needed help yesterday. I'm now landed and waiting for my connection. Never will I fly southwest again!",southwestair,LedPinkCloudz,0,,"Las Vegas. NV" " aren't you based in Chicago? Why are you doing a hunt in LA and not your home city????!! Please bring one home",southwestair,chadlacalamita,0,, " arrangements to reimburse me for the rental I had to get?",southwestair,scoobydoo9749,0,,"Tallahassee. FL" " at troubadour with . DestinationDragons http://t.co/rKlQXXaWhc",southwestair,JohnDePetroshow,0,,"Rhode Island .Mass.CT" " awesome. thank you!",southwestair,missyw2you,0,,"Warren. OH" " aww thanks!! Other than that. love it!",southwestair,"susie_easton",0,,"Orlando. Florida" " bad weather and multiple Cancelled Flighted flights has us all scared! Noted for next time.",southwestair,angeladoheny26,0,, " bag in possession but no clothes in bag??",southwestair,Loloemartin,0,, " baggage claim has already changed 2x...most recent had 3 bags come out and then stop...claim team has no idea what's going on",southwestair,"_crazdan",0,, " baggage delivery at BWI very delayed and unnecessarily chaotic. Disappointing after a long trip! From a frequent traveler",southwestair,Ekanewilliams,0,,"Washington. DC" " baggage woman said it was in Blatimore and would be on a plane this morning. Now they can't find it. WTF!???",southwestair,Runtt1,0,,"Springfield. MA" " bags fly free..just not to where you're going.",southwestair,scoobydoo9749,0,,"Tallahassee. FL" " beautiful day in Seattle! http://t.co/iqu0PPVq2S",southwestair,seattlefordguy,22,,"Bellevue. WA" " beautiful view flying into San Jose. CA this evening http://t.co/SxVaGbRTlI",southwestair,happygirlvicki,0,,"Omaha. Nebraska" " because according to the flight attendant my husband doesn't talk english. when the fact is that he understand and talks it",southwestair,"Tweeter_mom_",0,,Florida " because your gate attendant let someone board whose boarding pass kept reading invalid. This messed up the passenger log.",southwestair,"kgLate Flightshow10",0,,"'Zona" " been all up and down the area where the pic was taken and don't see any albums.",southwestair,djplays,0,, " been dealing with multiple offices for the last 3 days. Youve completely lost me as a customer unless my bag is back to me.",southwestair,ciaobellaxoxo89,0,, " been holding for 1 hour and 10 minutes. To rebook Cancelled Flightlation.You guys need more help!",southwestair,Firmadge,0,, " been on hold for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? Can a human answer? BNA",southwestair,amyvenezia,0,,"The Universe" " been on hold for >:30 minutes about my Cancelled Flightled flight. Still not talked to anyone and flight is soon. What gives?",southwestair,sahandmirza,0,,"San Francisco. CA" " been on hold for 1.5 hrs. What's up?",southwestair,KMadson,0,, " been on hold for 20 mins to Cancelled Flight my reservation. Can you assist?",southwestair,cjangla,0,, " been on hold for 30 min trying to rebook my flight you Cancelled Flightled. Help?!",southwestair,TrishaBug72,0,,"in ur base killin ur tw33tz" " been on hold for an hour. I need to rebook my flight that was Cancelled Flighted! help",southwestair,kaylaelainefox,0,,"Norfolk. VA" " been on hold for over an hour to speak to a customer service rep. What the heck?? Southwest customerservice",southwestair,"dan_humboldt",0,, " been on hold for over an hour.....not cool. you guys.",southwestair,Loley9,0,,"Dallas. TX" " been on hold now for 1 hour 20 minutes with cust service. Can you help?",southwestair,GRitchart,1,, " been on hold over an hr to rebook a Cancelled Flighted flight. Do you have anyone working???",southwestair,offroad437km,0,, " been on hold so long to rebook my Cancelled Flightled flight I had enough time to rebook with instead! Lots of room there!",usairways,AhamayIkuzus,0,,"St Louis" " been on hold to rebook a flight to CMH for 1.5 hrs. Your rebook website is crashed.",southwestair,scunning16,0,,Ohio " been on the phone for about an hour waiting..can you please answer. Thank You! notcool",southwestair,dominoeffect01,0,,"New Orleans/Dallas" " been sleeping on the floor like I'm homeless and now delayed flights because the equipment isn't working! I have a job to get2",southwestair,masonsontwiter2,0,, " been waiting for 70 minutes on hold because yall Cancelled Flightled my return flight. Answer the phone!!!",southwestair,kaylariley03,0,, " been with my GF for 2.5yrs. she's from SF & I live in Tulsa. SWA always takes me there to see my love! SouthwestLuvSweeps",southwestair,Shadowjin12,0,, " belt issues. Been a rough day for them. Worst part is traveling with 9 month old and having to wait outside in 85 degree",southwestair,"crook_justin",0,,"Fort Lauderdale" " best airline 👌",southwestair,"neens_5",0,, " better travel photos:",southwestair,JohnSimonePhoto,0,, " beyond ready",southwestair,NikkiDan96,0,, " big thanks to your team. family emerg. same day ticket. experience was excellent. 1st time flying with yall. not my last!",southwestair,nicolebass12,0,,"Denver. CO" " boarded plane only to be told to get off as it wasn't our plane. Now an hour delay. 😭😭",southwestair,oliviasdad1,0,, " boarding passes now compatible with iPhone Passbook",southwestair,0504Traveller,0,, " booked our flights this morning. Can't wait to move about the country.",southwestair,"Disney_luvver",0,,"Buffalo. NY" " booked the 8th.... Save me an emergency exit... Gotta stretch out",southwestair,"Landon_ChaseTx",0,,"FORT WORTH TEXAS!" " bos to msp. msp to aus. aus to bos. Site doesn't seem to display fields for the middle trip when I add the 3rd.",southwestair,ursonate,0,,"boston. ma" " breaking my heart at BWI 9 hrs ",southwestair,AzeenaW,0,, " briughy me to . AIF2015 & so much more with the agcommunity",southwestair,firefighter89,0,,Nebraska " broke the stroller my wife and baby gate checked. They told her it's not their problem. Calling the A List Preferred line now.",southwestair,wittmania,0,,"Lincoln. NE" " bumped me to preboard on both flights (because I'm fat?) Whatever the reason. thanks!",southwestair,quiltbabe,0,, " but if my bag makes it with me to Greenville tonight then all is forgiven. HighHopes",southwestair,scoobydoo9749,0,,"Tallahassee. FL" " but to make us tru to find space in other flights. This customer service is as bad as .",southwestair,horacioguapo,0,, " but when do I get my gin & tonic !?!?",southwestair,JuniperCari,0,,Chicago " can & I use your luggage scale to measure our weight loss? One scale for each foot @ home is not accurate anymore.",southwestair,blakeherpeche,0,,PlanoTexas " can I get any kind of update on the delayed flight from Boston to Houston at 7:30? Really need to be back home tonight!",southwestair,"Cody_Butler",0,,"College Station. Texas" " can I get some luv with a fallow?",southwestair,alexster4324,0,, " can I please go see on friday? I promise I'll only fly Southwest when going back home to NH MHTforlife",southwestair,"kt_delaney",0,,"Los Angeles" " can I use points to book a rental car?",southwestair,JennOlsen7,0,, " can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good",southwestair,Paulyjroberts,0,,"cambridge. maryland" " can i get tiks for DestinationDragons omg id love to! Plz 😱❤️im dying",southwestair,sounddspainfull,0,, " can i have my bags back ding!!",southwestair,9ad16006a6014a6,0,, " can i take my electric skateboard on a domestic flight? if so. do same policies listed on your site for regular boards apply?",southwestair,kd35ftw1,0,, " can one use a companion pass w/ a points Flight Booking Problems or is it only cash fares? Thx!",southwestair,EamonFI,0,,"San Francisco" " can someone help me set up a callback today?",southwestair,caralageson,0,,"Cleveland. Ohio" " can take u to Midway-Chicago March 8th-April 6th. Can't make it then? can get u to year round. FlyPBI",americanair,"PBI_Airport",0,,"West Palm Beach. FL" " can tweet through the weekend/ bad weather. but closes down customer relations center to process refunds for Cancelled Flighted flights.",southwestair,toddntucker,0,,"Washington. DC" " can u better define the ""plus one smaller type"" item on carry on requirements?.. small backpacks?",southwestair,skibowlruler,0,,washington " can u follow so I can DM a confirmation number I need confirmed to Cancelled Flight?",southwestair,jaretgordon,0,, " can u get me on flt 3768 instead of 2522 rt now",southwestair,atxgirlmali,0,, " can y'all develop Ding for a chrome/Firefox browser extension? That would be swell",southwestair,SaTxTechunter,0,,"San Antonio. TX" " can you answer the phone so I can change my flight plans. Srsly.",southwestair,"Muirkat_23",0,, " can you follow and we'll proceed?",southwestair,"__betrayal",0,, " can you follow for quick DM?",southwestair,"Late Flightncy",0,,"Off the Road" " can you follow me so I can send the DM?",southwestair,RCAther10,0,,"Littleton. CO" " can you follow me so I can send you the info?",southwestair,brittanylinnes,0,,"New York. NY" " can you follow me? Flight Cancelled Flightled. can't rebook online. been on hold for 2 hours. Would love to DM flight info. Thank you.",southwestair,clements221,0,, " can you have someone call me back? I have been on hold two times today for over 20 min and still haven't gotten through",southwestair,Sarahtherower,0,,"Orange County" " can you help",southwestair,JayWogi,0,,"Houston. Texas" " can you help me with reFlight Booking Problems? My flight was Cancelled Flighted. FWHEI6",southwestair,LukeGUlrich,0,,"Omaha. NE" " can you make a premium wifi that I can pay $30 for that is decent? slow-fi",southwestair,BenWGarton,0,,"Oakdale. CA" " can you outline the policies for both scenarios?",southwestair,kd35ftw1,0,, " can you please DM me who I can speak with regarding my receipts and who I can email a presidential level complaint",southwestair,VenessaFaith,0,,"Rochester. NY" " can you please DM me? I have a question for you :)",southwestair,geekstiel,0,, " can you please make sense of the companion promo? How to we set it up?",southwestair,unknownfilmaker,0,,EVERYWHERE " can you provide direct assistance? My colleague and I cannot re-book b/c the ticket was booked via a corporate account. help",southwestair,sgodsay,0,,"Roxbury Crossing. MA" " can you show me some luv?Its 9 degrees and all this snow but Imdetermined to go to DestinationDragons http://t.co/oXm6cWGaB7",southwestair,JuliaMooch1,0,,Boston " can you speed up your flight from AZ to Omaha? I need to see muh boy ✈️",southwestair,parTAYwithBIER,1,,"from the middle of america" " can you tell me if flight 805 from MDW-FLL tomorrow (2/24) is at full capacity? i'm hoping for a little bit of extra room! 😊",southwestair,amyflenard,0,,"darien. il" " can you tell me why you Cancelled Flightled the flight vs delay",southwestair,duneshadow,0,,"Minneapolis. MN" " can you update me on the emergency landing in Jacksonville right now? parentsonboard",southwestair,MarsalaHolla,0,, " can't DM you without you following me...",southwestair,funnyfellah,0,, " can't believe how many paying customers you left high and dry with no reason for flight Cancelled Flightlations Monday out of BDL! Wow.",southwestair,DanaChristos,1,,CT " can't checkin online for 2:00 flight tmrw fr. Cancun. ""Undefined error"" & 800 not working.Family of 4 don't want Cgroup! Help",southwestair,Laulipop517,0,, " can't fly in precipitation and has planes that don't work after 5. 3rd airline had better be a charm tomorrow.",southwestair,blindref19,0,,"Joe Louis Arena/Goggin Ice Ctr" " can't speak with customer service for 2hours. still on hold! Do you guys work? nogood",southwestair,SherzodGulamov,0,,"Washington DC. New York" " can't update my flight online bc it's been Cancelled Flighted twice already. Going on hour 2 on hold.",southwestair,"mrs_laurelanne",0,, " can't wait! Thanks for the response!❤️",southwestair,ifucsam,0,,Indiana " chances of flight leaving BNA tomorrow at 6:20 am (to LGA)?",southwestair,realMattHolt,0,,"nyc/nashville/san diego" " change your hold music. going on hour 3 and i'm about to loose it",southwestair,duhhhLilah,0,,"New Orleans" " check out our 1st grader's school science fair project. She loves flying on Southwest Airlines. http://t.co/BaYePZkMiz",southwestair,SBaskinEvents,1,,"Hanover. Maryland" " check the head of the plane. there has been dynamite placed onto it",southwestair,evitably,0,,lowkey " coming up on 10 hrs and all at the gate. not leaving and without my baggage. SWA you are my nightmare!",southwestair,scoobydoo9749,0,,"Tallahassee. FL" " coming up on 2hrs on. still haven't spoken to a rep",southwestair,BrysonJennings,0,,"South Carolina/Nashville" " companion pass please!",southwestair,sammijoos,0,,"Ferndale. MI" " confirmation number for new reservation is FP9M6Y I am traveling with a 3 year old. please email? jennifer.cascino.com",southwestair,famousswan,0,, " constantly providing wonderful views and service! SouthwestLuv http://t.co/9UNxqOTzIK",southwestair,MNTmoney91,0,,MINNESOTA " continues to prove to be the best airlines 💪",southwestair,oxanniekateox,0,,"Twin Cities" " cool the plane you said is ours that just left the terminal for a diff city? She a cold betch for ""flying the friendly skies""",southwestair,"Julia_Pabst",0,,"Los Angeles" " could I get a phone call from a customer service rep to get the issue resolved?",southwestair,"dan_humboldt",0,, " could care more about their customer. if there is a reasonable request :(",southwestair,Galanthusn,0,, " could u put one here in Baltimore? http://t.co/vLCI2KV1IP",southwestair,NinaDESell,0,, " could you add me to that list? Been on hold for an hour 15",southwestair,jamiemager,0,, " could you please tell me if there is a way to add a RR to a flight that already took place?",southwestair,GolfTravelerBOS,0,,"New England" " could you tell me if any upgrades are available on a flight out of STL tomorrow morning.",southwestair,JasenVinlove,0,,"St. Louis" " couldn't be bothered to help with my lost my luggage. Not a single helpful employee owner to be found in BWI.",southwestair,jparkermastin,0,, " couldn't make flight. funds forfeited as a no show!! Was trying to book another flight using those funds. I'm out.",southwestair,parshooter321,0,, " crazy hold times today. Over an hour now. Help?",southwestair,sailorchick9705,0,,CT " crazy how every airline flew out to the northeast tonight except you",southwestair,"taylor_nacci",0,,"10-5-2013" " crew of WN3946 SAN-SFO was brilliant! Rita was hilarious. I know I've been down on you before. but this was a great flight",southwestair,sahandmirza,0,,"San Francisco. CA" " crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... canthurtasking",southwestair,sillyredn3k,0,,"Washington D.C. / Northern VA" " currently rebooked thru Dallas but I hear they are expecting an ice storm (sigh) strandedNYC",southwestair,kimwatsontanner,0,,"Loomis. CA (Near SacTown)" " customer service at FLL. BWI.and PIT have been terrible.no one knows where his bags are.his is on a job with no clothes & gear",southwestair,amymiller305,0,,"South Florida" " customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable",southwestair,ChristinaTenti,0,,"Saint Louis. MO USA" " customer service you shouldn't use those words wasted my time and took my money BadBussiness Theft http://t.co/63zaQ2lt8f",southwestair,davidgoodson71,0,, " customer svc worse than the WinterWeather ! Flight Cancelled Flighted. website malfunction. on hold for >:1:34. http://t.co/PgwUkrpMOx",southwestair,arteriesrus,0,,"Salt Lake City" " damn weather messing up everything serenitynow",southwestair,joepalko,0,,"Delray Beach. FL" " darn! I bought it on the wrong device! No way to switch I'm sure?",southwestair,emayteeteej,0,,"Hopatcong. NJ" " de-icing is important!",southwestair,CourtSnod,0,,"Tennessee Original" " delay is understandable but look at the time of the the flight and boarding time. Weird!",southwestair,"patsy_cruse",0,, " delayed twice now Cancelled Flighted...sent complaint email. yet no response. Need an explanation pls. notsatisfied smh unhappy",southwestair,"_missjoannalee",0,,Canada " departing MDW it's cold 26F. windy with snow on the ground for sunny and 70F las vegas http://t.co/2IR7ynMBdU",southwestair,jdbuller,0,,Chicagoland " did anyone come into work today? u should have all the pilots and flight attendants answer phones if no one is flying",southwestair,duhhhLilah,0,,"New Orleans" " did you Cancelled Flight ALL flights into BNA today??? needtogethome",southwestair,mrc0421,0,, " did you know that suicide is the second leading cause of death among teens 10-24",southwestair,"idk_but_youtube",0,,"1/1 loner squad" " did you pick the winners for the DestinationDragons ?? 87yearsLate Flightr maybeijustlost whyyounoloveme",southwestair,girlnamednour,0,,"Hockeytown. USA" " didn't realize no clothes until at hotel - suggestions?",southwestair,Loloemartin,0,, " disappointed in the 'service' I've received. Checked in online. checked my my flight status online. CHECKED IN AT THE AIRPORT",southwestair,kelios,0,, " disappointed with customer service right now. my flight was only one Cancelled Flightled at my airport & now I'm losing 2 days from trip",southwestair,"KayyRahh_xo",0,, " discount for three delays?",southwestair,deantak,0,,"Silicon Valley" " do new flights come out at midnight?",southwestair,jpagano11,0,, " do these scavenger hunt locations have anything in common because I'm playing detective trying to figure out the one for ATL.",southwestair,NikkiDan96,0,, " do we get to pick which show? DestinationDragons",southwestair,"_YohoKa_",0,,"a cell tower" " do we have a time estimate for our luggage? we'll be sure to fill out your survey!!",southwestair,lillcheeks,0,, " do you do auto callbacks so I don't have to wait on hold?",southwestair,OnyxMediagroup1,0,,USA " do you ever reinstate Cancelled Flighted flights?",southwestair,marysilvadoctor,0,,"Nashville. TN" " do you have a pair of tickets to the show in Atlanta?! I'd love to go! DestinationDragons",southwestair,geekstiel,0,, " do you have all winners for DestinationDragons",southwestair,"alana_aro",0,, " do you have any flights from NAS-BWI ton March 23?",southwestair,TTpKP12,0,, " do you have any info about when DestinationDragons winners will be announced? me & my best friend are hoping to win. thanks!",southwestair,livvyports16,1,, " do you have any tickets to the Atlanta show? I would love to go with my sister ♥️🙏",southwestair,geekstiel,0,, " do you have special fares for students to visit prospective schools? It's expensive to visit graduate programs.",southwestair,mcyoung2,0,,ILLINOIS " do you know that your lost baggage portal http://t.co/hUcLXluV5h doesn't work on mobile? It's a 404 http://t.co/O4ZR27Qpcr",southwestair,byronics,0,,"Los Angeles. CA" " do you not try to get customers to their destinations? No help to get on another airline if you had no flights for 3 days?",southwestair,RichieGlod,0,, " do you think the flights out of Nashville will be Cancelled Flighted tomorrow?",southwestair,city2countryTN,0,,TN " doesn't care nor does SNA agent Jacquie Plitt. rude gal bad attitude! had 2 fly 2 CABO thx http://t.co/VbUxfPCKfa",usairways,mybadtequila,0,,"Scottsdale. AZ" " doesn't charge ticket change fees. Do they not incur the same mysterious ""costs"" that you incur. ?",united,rodneyondrums,0,,"All over the damn place." " doesn't even have gluten free peanuts. whyyy me??",southwestair,wreckingchelsea,0,,californyeah " doesn't want to deal with me. but the world might want to know how they are treating their customers: http://t.co/sKKewqhssG",southwestair,JessikaKM,0,, " don't ever tweet me again",southwestair,TheeSamSanders,0,,"On It" " don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was Cancelled Flightled this morning! Getyourlife",southwestair,"Lozano_dc",0,, " done",southwestair,JBadnastythug,0,,"Duluth. MN" " done messed up now!!! I have planned a trip to CostaRica for pennies!!! VacaTime ✈️💺",southwestair,justjananicole,0,,"Baltimore. MD" " done. Sorry. I thought I was already.",southwestair,madisonisom,0,,"Birmingham. AL" " done.0",southwestair,AdrienneCorn,0,,"Nashville/Franklin" " due to an apparent water issue that checked out fine during the checks my husband and I already had to deal with our first",southwestair,Heavenlychc9,0,, " easy fix. let the business select actually board 1st. then board the pre-boards...",southwestair,CravenMorhead,0,, " employees spreading a bit of MardiGras cheer at 7:30 this morning in Atlanta NFTYConvention http://t.co/ttbtY89Ilo",southwestair,elianak27,1,, " especially if it's your mom! IChangedYourDiaper",southwestair,ReneeLomas,0,,"Between FL & MN" " even with the 50$ voucher for picking up my bag",southwestair,Foxycleo13,0,,"Memphis. TN" " every other city on your nationwide sale has fabulous fares. Why nothing from Buffalo? except for 2 cities?",southwestair,cjmo0re,0,,"new york" " everyone deserves red carpet tx until they destroy your luggage &only give you $75 voucher. like I want to fly w/them again!",southwestair,CarolynPerilli,0,, " everyones flights who were Cancelled Flightled today DESERVE 1",southwestair,JCRU28,0,,USA " everything OK? This is my 3rd call for the day and this time I've been on hold for 1.5 hrs. I'll hang up and try again.",southwestair,"Diva_tobe",0,, " experiencing the worst customer service ever currently. Waited for CS rep. then put ""on hold"" but actually was hung up on.",southwestair,LindseyCason,0,,Houston " extremely disappointed with poor the customer service provided after Cancelled Flighting my flight today! unprofessional",southwestair,sjcourson,0,,"St. Petersburg" " extremely frustrating travel experience in Denver! Instead of landing in SEA on Saturday. now it's Monday afternoon!",southwestair,Doanthatsme,0,,"no where" " eyes next steps for improving inflight Wifi - Runway Girl http://t.co/h46HT1Oz40",southwestair,fromtheleftseat,0,,"Phoenix AZ" " filing it now. Thank you for your response.",southwestair,sdemuth,0,,Maryland " finally boarded. Looks like I'll make it to my final destination but my baggage won't baggagefail bagsflyfreebutnotwithme",southwestair,scoobydoo9749,0,,"Tallahassee. FL" " finally got through. Thanks!",southwestair,"laura_ying",0,,"Houston. Texas" " finally through thx",southwestair,GoKebo,0,, " finally!",southwestair,christooma,0,,"Nashville. TN" " first time flyer. scheduled a (round)trip. set on departure date not sure on returning date. policy/fees on changing Re Flight",southwestair,OJ27Canelo,0,, " first time flying with you. You've definitely won me over!",southwestair,d4nigirl,0,,"Douglaston. NY" " first you had a good idea thatthis would happen and did not Cancelled Flight it earlier. then very amateurish that there was no plan.",southwestair,horacioguapo,0,, " fl 4158 Cancelled Flightled from Dallas to Austin. No one answering 800 . Need help.",southwestair,lynnhambutler,0,, " flight 317",southwestair,currentlyjoseph,0,,"bev. hills!" " flight 211pilot spilled his tea on the radio! Yay for delays! Almost an hour now!",southwestair,kevallen53,0,, " flight 1028 no delayed 1.5 hours. Another week another delayed flight",southwestair,ucsigmachi,0,, " flight 1613 Cancelled Flightled??? My wife is stuck in Phoenix on the way from slc to san",southwestair,PCDan76,0,, " flight 1614 FLL to ATL. My wife traveling with infant. Line to check baggage 200 people long due to your computer system crash",southwestair,"crook_justin",0,,"Fort Lauderdale" " flight 3899 HOU to MDW aboard a Boeing 73. boarded for an on-time 2PM departure. WheelsUp fb",southwestair,johnpneedham,0,,"Spring. TX. Chicago and others" " flight 3970. bna-rdu had the most excellent crew today",southwestair,vscof,0,,"Nashville. TN" " flight 4040 atl to lga Cancelled Flightled any suggestions how to get home?",southwestair,hoffmanrich,0,,"Long Island. NY" " flight Cancelled Flighted tonight and was told I won't receive a travel voucher for the inconvenience. Is that really your policy?",southwestair,lisalivingwell,0,,Milwaukee " flight Cancelled Flightled out of BWI to PBI. Can't get out until Monday. What are the chances the seats open up for a flight on 2/22?",southwestair,"Angela_Meyers",0,,"Hershey. PA" " flight Cancelled Flightled. new flight 7 hours Late Flightr. will sleep in airport tonight. and cant even give me an A Boarding Group seat. thx",southwestair,OrygunPride,0,, " flight Cancelled Flightled. stuck for 3 days. Paid for ""A"" boarding. Refused to honor it with rescheduled flight",southwestair,"Tom_Fili",0,,"Havertown. Pa." " flight from BWI to ISP ready to go! Thanks for keeping us warm! FrigidFriday http://t.co/bfPfW6eyKU",southwestair,Mercer312,0,,"Dallas. TX" " flight just Cancelled Flighted. Can you help me rebook?",southwestair,bullman29,0,,"Washington. DC" " flight to Atlanta getting Cancelled Flightled and then had to re schedule on the phone for over 1.5 hours with a rep this bumping us",southwestair,Heavenlychc9,0,, " flight to BOS Cancelled Flightled. no flights till TUESDAY. spent $1000 to get a flight through another airline + $170 for hotel. Refund",southwestair,AmyKeefe,0,, " flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW.",southwestair,"Tom_Fili",2,,"Havertown. Pa." " flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW. They are a pain to deal with",southwestair,"Tom_Fili",2,,"Havertown. Pa." " flight to San Diego is delayed per usual.. take me home!",southwestair,debbiejdangg,0,,"San Francisco. CA" " flight was Cancelled Flightled and it won't let me rebook online. Wait time on phone is too long. Please help",southwestair,kabell87,0,, " flight yesterday Cancelled Flighted. Got to airport 4am today for an on time flight w was delayed Cancelled Flighted than reinstated which caused",southwestair,TravelWithSuze,0,,"New York. NY" " flights from sunny SFO delayed for hours and others Cancelled Flightled left and right with little updates. Any help ?",southwestair,"Mackenzie_RT",0,,"SF by way of NY and UNC." " flights still going to DAL?",southwestair,bdominguez7,0,,"Belton. Tx" " flt 3260 out of mht. Have fun with my kids and grandkids 10 of them!! Jack says hi! http://t.co/BHOOiyT6ZQ",southwestair,MichelleMSmart,0,, " flt 3867 crew OrangeCounty to Denver is The BEST! Weather delay but pilots just invited the kids to see the cockpit! luv",southwestair,DianeFerraro,0,,"Los Angeles. California" " flt 648 from Buf to MCO. Conf FGKXV5. Please also look into reimburse for car 587701925COUNT that I had to Cancelled Flight",southwestair,RobinDamato,0,,"Orchard Park. NY" " flying back to Denver tomorrow. Should I rebook?",southwestair,Dnovs,0,,Denver " flying by myself is getting old",southwestair,Zbm327,0,, " flying flight 3130 tomorrow at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!",southwestair,defscott627,0,, " flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!",southwestair,defscott627,0,, " flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is it overbooked? Really don't want to be bumped!",southwestair,defscott627,0,, " follow for a DM please. Need to confirm a Cancelled Flighted reservation",southwestair,jaretgordon,0,, " followed.",southwestair,deantak,0,,"Silicon Valley" " following!! My bad.",southwestair,vincentpowell,0,,"Houston. TX" " following. Thank you.",southwestair,"_missjoannalee",0,,Canada " for my travel I see bz class and get away are sld out. Anytime is available . How do I know how many anytime are available?",southwestair,ravulapati,0,,"Round Rock. TX" " for the win as always- saved my day and got me on a direct to Orlando. 🎉🎉🎉",southwestair,AndreaPark20,0,, " for your loyal A-list customers it should be easier to get help and bring resolution to issues with your rewards program.",southwestair,dahriowonder,0,,"West Coast" " forget wedding fairs. How about discounts for nonprofits? We donate part of our worth every single day",southwestair,lcpnn,0,,California " fortunately didn't have to. The flight took off on time.",southwestair,KyleFogg82,0,,"Indianapolis. IN" " freezing in the plane",southwestair,Heavenlychc9,0,, " from LGA to San Diego",southwestair,famousswan,0,, " from groupA to group C. We have never got to sit next to each other on any south west flight not even on our honey moon",southwestair,Heavenlychc9,0,, " frustrating indeed especially when no one knows what the issue is....",southwestair,SMiles1307,0,, " fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine.",southwestair,johnmsanchez,0,,"Seattle. WA" " get me on flight 4146 to denver and I'll be more than happy !!!!!",southwestair,andiecrombie,0,,"Dirty South Jerz" " gimme",southwestair,Chartchai1983,0,,seattle " give me tickets to atlanta! I would do anything! Anything 😆",southwestair,"Karima_Hersi",0,,"Ottawa.Canada" " give me tickets to the atlanta show and I'll roadtrip from Canada!! Deal? 😆",southwestair,"Karima_Hersi",0,,"Ottawa.Canada" " give this guy a raise....great start to flight from AZ to MKE..",southwestair,jetringer5,0,,"Milwaukee wi" " give us some more clever advertising about bagsflyfree is that because badpolicy allows you to cheatcustomers",southwestair,TheRandyHarbin,0,,"Kansas City MO" " go go!",southwestair,LyndaTCorrea,0,,"Washington DC via L.A." " go south everyone",southwestair,BobbiStorm,0,,Miami " good thing we noticed because she had re-routed 7 total passengers on an impossible triple connection as well",southwestair,clarelanusse,0,, " good to be back. See you all again in several weeks.",southwestair,EffremFGoodman,0,,"#DFWLittleRockMempLAVegas#MS#" " good to know NOW! Three sets of travelers in just 20 mins standing here waiting for mins to pass by.",southwestair,angeladoheny26,0,, " good to know. Perhaps it was execution then.",southwestair,hvroberts,0,,"ÜT: 33.648576.-117.898653" " got a text my flight was Cancelled Flightled! Now what do I do :/?? Help please!!!",southwestair,"ParkerBrown_",0,,"The Ohio State University" " got an email confirmation of wifi purchase on a recent flight. Trouble is. I've never flown with you. Ever. concerned scam?",southwestair,erhone01,0,, " got it squared away. Thank you. I had a man on the inside help me out!",southwestair,joshgrider,0,,"New Braunfels. TX" " got it taken care of! thank you <:3",southwestair,rawbeeeen,0,,310 " got it. Next time I will know about paying extra to make the A Line.",southwestair,"courtney_curley",0,, " got mine! Just in time for the wife and my 15th anniversary!",southwestair,dgackey,0,,"Austin. TX" " great cabin and flight crew this morning on 578. A great smile and happy staff are signs of a happy company. Thanks.",southwestair,X713,0,,13Curious " great day in the air. http://t.co/YNc2ZUt4zz",southwestair,funksway,0,,"Panama City. Florida" " great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you.",southwestair,RizLakh,0,, " great flight got us back on time! Thanks",southwestair,"susan_cary",0,, " great flight! And great view! http://t.co/auFM4xdaj2",southwestair,"allie_kaji621",0,,Den10 " great news for today. Finally. Columbus' top unserved market will have flights.",southwestair,dwitb,0,,"United States" " great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing ",southwestair,Heavenlychc9,0,, " great. My flight is delayed three hours. Now my friend has to wait for me at the airport for hours on her birthday. 😒👎",southwestair,itshosey,0,,"Los Angeles" " greetings",southwestair,InuAtah,0,,Abuja " grouchy about this flight 636 complimentarybeveragesneeded",southwestair,ClinicPolly,0,, " guess where Ashley is. She's doing a great job presenting. ragandisney http://t.co/5ZNMwxDI9U",southwestair,cbigwater,0,,"Window Rock. Arizona" " ha. ha not a make or break for me either way!",southwestair,saMykel,0,,"Phoenix. Arizona" " had a great LA flight with Clarence and Frank! Those 2 guys are a hoot! 😜😂 thanks",southwestair,BelovedDavida,0,,"New York" " had a great flight to and from Cabo last week with my family smoothflight frequentflyer",southwestair,"john_heltemes",0,, " had a very rude gate agent at BWI tonight gate B8 after a 6.5hr delay for flight 1172. I think a little training is in order.",southwestair,LRC110979,0,,"Rochester Hills. MI" " had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches",southwestair,"da_trufOU",0,, " had to Cancelled Flight my flight because my Cavalli calves was interfering with the onboard equipment.",southwestair,stormecharette,0,,Maine " had to be stuck in the middle seat :( http://t.co/dzeGAPfqw1",southwestair,hckystix,0,, " had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen. Mexico! neveragain",southwestair,bmorechi,0,,Chicago " had to rebook through Atlanta & now drive to Nashville. Had to pay ridiculous price difference. Bad weather good for business",southwestair,Owen091612,0,, " haha. thanks for the explanation",southwestair,"Jewelzz_",0,,TX " haha...yeah i did. just making a joke",southwestair,VahidESQ,0,,"Los Angeles. CA" " happy to enter your sweepstakes again nutsaboutsouthwest",southwestair,NathanMichael07,0,,"NE Ohio" " has a beautiful fleet. What a perfect evening to fly! http://t.co/XMZ3Tf9Ix8",southwestair,SamuelLSchultz,0,,"Houston. TX" " has become like every other airline crooked I can't believe they are taking over $500 shouldwearmasks shocked",southwestair,TheRandyHarbin,0,,"Kansas City MO" " has grounded 2 flights b/c of equipment problems & been rude to my wife. traveling alone w/our 2 young kids. never again.",southwestair,tonybrancato,0,,"Chappaqua NY" " has some of the best airfare prices! Gotta LUV them :)",southwestair,carleymine,0,,"Columbia. Mo." " has the WORST customer service of any airline I've ever flown.",southwestair,misskennedys,1,, " has the absolute worst customer service when trying to reach them by phone.",southwestair,TheWaynePyle,0,,California " has the best customer service!",southwestair,BlueHighwayAdv,0,,"Raleigh. NC" " has the smoooothest flight attendants. SouthwestSmoothie http://t.co/Vr9k180LaI",southwestair,TheMattCrane,0,,"Birmingham. AL" " has the winner for DestinationDragons been announced yet? If not when will they be??",southwestair,geekstiel,0,, " has the worst customer service on earth. Will never fly that airline again.",southwestair,lablakeh,0,,"Ole Miss • ATL" " hasn't evennotified us that theflight isdelayed via email/text/phone call.If we wererunning Late Flight I would be pissed unreliable",southwestair,DrewDepo,0,,KCMO " hates guitar players. Chgd for oversize AND extra bag on my acoustic guitar. Epic fail.",southwestair,DavidBLove,0,,Canada " have a flight from Oakland to SNA at 7:30. and I asked if I can take 5:30. even there are 5 empty sests. Answer is ""No"". :(",southwestair,Galanthusn,0,, " have a prompt for consumers for prompt for customer service instead of having customers on hold for 1.5 hrs",southwestair,jaretgordon,0,, " have been doing that for hours already",southwestair,lot223,0,, " have five people shown up yet",southwestair,dillidalley,0,, " have sent you a DM with the details. Thanks!",southwestair,erhone01,0,, " have to be honest. didn't expect a fast response. thank you! Off to Chiberia we go!",southwestair,CWiesmore,0,,Chicago " have u seen any of the messages the past hour ?",southwestair,Heavenlychc9,0,, " have you considered adding the ""we'll call you back when we have someone free"" feature to your support line?",southwestair,eguroff,0,,"Nashville. TN" " having trouble reFlight Booking Problems a Cancelled Flighted flight. no one picking up phones and your site isn't working.",southwestair,KTmBoyle,0,,"Gone West" " having trouble with Wifi. No matter what I get redirected back to getconnected page even though it says I'm connected.",southwestair,andylapin,0,, " heard you are saving 30k a year on fuel not carrying around those skymall's ripskymall",southwestair,frayoub,0,, " hello SouthwestAir I'm happy to be flying with you this morning DAL-MDW 4053 looking forward to a comfortable fight",southwestair,perkeithc,0,,"Dallas. TX Memphis. TN. MS" " hello I was talking with but it says you moved here. they sent me a voucher but does not work can u help?",southwestair,djknuckles,0,,WORLDWIDE " hello. my flight is Cancelled Flightled for destinationdragons and no one at your desk at KCI knows what the fuck is happening!!!!!!!!",southwestair,birdman64015,0,,"Missouri. unfortunately." " here is my conf F8NEQM. My flight was delayed for 3 hours while my friend waited for me on her bday. Please follow up.",southwestair,itshosey,0,,"Los Angeles" " here we go again. Delayed in Chicago why offer the 630 flight if you never intend to fly it",southwestair,bodoughty,0,, " here's a first..both pilot and first officer in galley during flight...",southwestair,TheDarrenHickey,0,,Indianapolis " hey I'm flying from Tampa to Denver today and I want to know if there will be tv's in the seats like ",jetblue,MichaelDes2015,0,,"Valrico. Florida" " hey remember that time you lost my husbands bags? I do.",southwestair,amymiller305,0,, " hey southwest! Can I see in Atlanta? My friend has never been there. loves them. and he is from Taiwan!",southwestair,"dragons_arelife",0,,"City of Angels" " hey southwest! Help me find a flight from Nashville - Washington DC or Raleigh for under $150 on March 15 please!",southwestair,"jordan_mcflyy",0,, " hey... Why don't you add the intl number to your error when checking in. Going on 6 hrs looking for a way to checkin. cancun",southwestair,Murocker,0,,"Buffalo. NY" " heyo! What is causing flight 1836 ewr to hou to be delayed?",southwestair,NGottesman,0,,"BRKLYN. NY" " hi guys. do you have a general enquires email address please? Thanks David.",southwestair,DavidAlfieWard,0,,"London UK & USA" " hi. can you please tell me why today's flights from Chicago to DIA were Cancelled Flightled? Thanks!",southwestair,tausdad,0,,"Denver. CO. USA" " hilarious flight attendants on Vegas to Detroit tonight http://t.co/nw7vx7DGMF",southwestair,tarunsehgal1986,0,, " hire more customer service agents. And hour and a half is too long to hold",southwestair,jaretgordon,0,, " honesty should always be the policy",southwestair,davidgoodson71,0,, " hooking us up and getting us to Tampa after our flight was Cancelled Flightled this morning grateful businesstrip",southwestair,jwmohon,0,, " hope your flyers get a credit of some sort for all the delays and Cancelled Flightlations shittydeal notimpressed",southwestair,"_missjoannalee",0,,Canada " horrible experience. passenger of size was 1/3 in my seat. offered $50 voucher for this by Christine C http://t.co/1xzrK66wVQ",southwestair,Singal3,0,, " horrible flight!",southwestair,iLoveMakados,0,,Sacramento " hot stewardess flipped me off",southwestair,icehousepenguin,0,,"Roseville. California" " how about destinationdragon tix for tonite for the inconvenience since I am not there to play scavenger hunt?",southwestair,suzyyogi,0,,"suburbs of Pittsburgh...." " how about fixing the wifi! 3rd flight where it's not working. 800 series plane so not like it's an old plane.",southwestair,gdm43pga,0,,"Old Hickory. TN" " how about some sweet promo code to help me visit my family!!!.... Please!!!... Lol",southwestair,HolguinAndy,0,, " how about when there are Cancelled Flightlations you just have a link to rebook like you did for initial storm issues?",southwestair,dallendoug,0,,"Washington DC" " how are flights looking for tomorrow morning from Nashville (BNA) to Fort Lauderdale (FLL) ?!",southwestair,jjenreich,0,,"Fort Lauderdale" " how can I check to see if my flight to NYC is expected to be delayed or Cancelled Flightled for this Tuesday?",southwestair,JoshuaWaldorf,0,,Texas " how can I get tickets for Feb 20 Imagine Dragons show?",southwestair,girlymum,0,,"Where the wild things are" " how can customers get in touch with you internationally from Mexico for lost baggage",southwestair,NicoleAndreas,0,,"Austin. TX" " how come I'm not getting my points after I buy from the rapid reward shopping site?",southwestair,longlive94,0,, " how come on mobile I can't proceed w/o entering a postcode at purchase. I'm from Ireland and I don't have a postcode just.",southwestair,benfetch,0,, " how do I find travel funds I have available to use f/ past changed flights? don't see an option in my account.",southwestair,katieaune,0,,Chicago " how do I get a companion pass",southwestair,dandd53,0,, " how do I get my companion pass?",southwestair,UnstoppableMika,0,,Pennsylvania " how do I go on the scavenger hunt if I'm in Boston?",southwestair,JuliaMooch1,0,,Boston " how do get priority seating after you already paid for the flight",southwestair,"mar_morine",0,,"Philadelphia PA" " how do i know that my information is not found on other people's account? I can see someone else's reservation. rr and trip",southwestair,jeparker232,0,, " how does your pre boarding process work? Basically anyone who doesn't want to wait their turn can get a slip?",southwestair,MFarrell21,0,,"Cleveland. Ohio" " how is tkt in the A grp for a cxld flight gets stuck at the back of the Cs when your site. phone and agents took 1h to rebook",southwestair,SecularBoston,0,,"Somerville. MA" " how it feels on flight 4251 http://t.co/JM8gQ1KGrF",southwestair,"George_Townn",2,, " how long do we have to be delayed after boarding before we get a free drink? gettingthirsty",southwestair,JuniperCari,0,,Chicago " how long does it take for my Rapid Rewards points to be credited to my account?",southwestair,SharkNamedBruce,0,,"New England" " how long does it take for points from RR Shopping to post to my account? Got email saying I've earned points but don't see em",southwestair,ohshititsjake,0,,"San Francisco" " how many are left?!",southwestair,"erin_christman",0,,"TX | CA" " how many left?! I'm 15 min wway",southwestair,franks105,0,,Hogwarts " how much is ur wifi fam",southwestair,"Aubrey__Cyr",0,,CT " how often are airplane seats/tray tables cleaned and sanitized? rather have air purifier and clean seats than wifi 😷😱",southwestair,juliendanny,0,,Texas " how oh how do we get tickets! ?!",southwestair,hwalsh22,0,,"Beaverton. OR" " how you gonna Cancelled Flight my flight but run flights at the exact same time? Cmon fam",southwestair,"jewboy__Q",0,, " http://t.co/tTXRSyNLxr doesn't work on my flight. Just fyi.",southwestair,bjawalka,0,,"San Antonio. TX" " https://t.co/OQUKSo3s2O subscribe please https://t.co/OQUKSo3s2O",southwestair,FSXPlayer99,0,,"México" " huge problem with someone whose ticket was Cancelled Flighted mid trip. Can you DM?",southwestair,sdkstl,0,,"University City. MO" " humor aside. we've been stuck on the plane for two hours at the gate because bags can't be loaded correctly. What gives?",southwestair,erinpeep,0,,"Los Angeles. CA" " husband on hold 2.5 hrs. got disconnected!New wait 30 min. Can't confirm res due to the fact he booked on line! Nuts!",southwestair,CBSsoxfan,0,,"Rhode Island" " hv wounded vet stuck in Chi. He's traveling to NY 4 healing. Need fly ny Late Flightst AM by 9 2 catch intl flt. Help!",southwestair,heroestoheroes,0,,"Fort Lee. NJ" " i cant look up my confirmation number at the moment on mobile. the email is no longer in my inbox",southwestair,cosmicghoul,0,,"they/them" " i forgot to put my tsa pre number in before I checked in. It is now in my profile but will it be on my boarding pass in the am",southwestair,Dricetea,0,, " i got the call from RDU that my baggage is there except that doesn't help me bc i can't get it until I'm flying back home.",southwestair,scoobydoo9749,0,,"Tallahassee. FL" " i have asked Lindsey to call me instead of DM like a schoolgirl but so far no call Getting tired of typing little notes",southwestair,pjeffs,0,, " i hope i can be apart of the team with this job opening!",southwestair,Punkasswill,0,,"Nwps CA." " i hope i can take my selfie stick on the plane today! goingtovegas",southwestair,LegendLeng,0,, " i just recieved an email from your memphis station hopefully they have my bag.",southwestair,"DAmico_J",0,,"RI when home." " i like to see if i can change flight plz help thx",southwestair,jvancequ,0,, " i live in the southwest. Imagine Dragons is my favorite band. and i met my 2bestfriends thanks to them. it would be amazing +",southwestair,svssywentz,0,, " i sure hope you are able to get my bag to Memphis for tomorrow.would be nice to have some clean clothes for work.",southwestair,"DAmico_J",0,,"RI when home." " iPhone App Adds Passbook Support Airlines Travel http://t.co/lJzDTHD9Bv",southwestair,shayhooke,1,, " iPhone app now has passbook support! Whoot! It's the little things in life... 😜",southwestair,adnankussair,0,,"Roseville. CA" " if I am a rapid awards member. does my points apply after I have taken my round trip?",southwestair,"Kayyyyy_Jo",0,,"Columbus. OH" " if I am enrolled in the ATL companion pass offer and booked 3 flights already before May 17 when can I start using the pass?",southwestair,maximusKP,0,,ATL " if a passngr requires wheelchair to gt on plane then sits in an exit row. wld they b physically capable to help in emergency?",southwestair,"yancey_jake",0,, " if only you could control the weather in Las Vegas 😉",southwestair,LOLyssa25,0,, " if this flight is Cancelled Flighted or delayed any further I expect full compensation for my park ticket. hotel & flight..",southwestair,Kbaiocchi,0,,CT " if you are giving tix to DestinationDragons show would appreciate one or two for LA😄Flying from PHL to LAX on Friday",southwestair,MinderJoan,0,, " if you are going to be inconsistent enforcing your rules. I'd prefer you not randomly take it out on freq flyers that obey",southwestair,CSENOJ,0,, " if you guys fuck this up again I will never forgive you",southwestair,"hiii_itsme",0,, " if you have a rules you should probably apply them all the times not just sometimes. shouldhaveflownjetblue",southwestair,heyashleyglad,0,, " if you're going to charge for wifi. do us all a solid and make sure it doesn't take the length of the flight to open a page",southwestair,Patobrien61,0,,"Perdido Key. FL" " iiiii need help with my flight schedule!!! haha",southwestair,"ms__amandaaa",0,,"on the water☀" " in flight wifi + wifi calling makes for the best combination. Who doesn't love texting 40.000 feet in the air :D",southwestair,mjb1994,0,,California " in my 30 years of flying I have never been so pissed off. To many incidents for just one flight.",southwestair,LedPinkCloudz,0,,"Las Vegas. NV" " inflight entertainment. Tonight a Willie Nelson impersonator sang for the passengers peanutsandtoons http://t.co/kCDdOD7uFF",southwestair,NuEarRich,0,,"Phoenix. AZ" " injured at check in yesterday. U told me to go to dr. on hold with SWA for over hour trying to talk with someone. suggestions?",southwestair,elliemybellie,0,, " is America's largest airline by passengers carried! Wonder if this is b/c they have a 'Customer Service Bible' ANAmarketers",southwestair,kdtwill,0,,"Austin. Texas" " is Flight 3113 OMA>:DEN on 2/21 actually Cancelled Flightled? Been on hold for over an hour and your website says conflicting messages",southwestair,jamiemager,0,, " is anyone answering phones to rebook Cancelled Flightled flights?",southwestair,jeffreyfields,1,,"LA // DC // LA" " is awful. They have lost my bag and aren't providing any info. This is day 3 and nothing. WORSTAIRLINEEVER",southwestair,heffery,0,,Colorado " is having a party in the atl terminal. letitgo http://t.co/qxTeqZm3yz",southwestair,JessicaTickle,0,,"CA & MI" " is having a sale! I'm delighted!",southwestair,MzQdotFore,0,,"Minneapolis. Minnesota" " is hiring for their Emerging Leader Development Program- Last day to apply is TODAY! Apply here: http://t.co/jLHM0x7UkB",southwestair,"ERAU_CareerSvcs",0,,"Florida. Arizona. Worldwide" " is hosting an party in the terminal in Atlanta. peanutsonaplatter",southwestair,hlirvine,0,,Brooklyn " is it possible to add travel arranged by my employer to my upcoming travel? I can retrieve a reservation. but that's it.",southwestair,rcymozart,0,,"Redlands. CA" " is it possible to book a refundable trip? Willing to pay extra. This would be for a domestic round trip flight",southwestair,akd209,0,,"Clearwater / Bethlehem" " is main supporter of play where Jesus is portrayed as homosexual partner of Judas and who performs a “gay wedding” boycott",southwestair,KristinaThomp12,0,, " is making dreams come true with their DestinationDragons scavenger hunt! You can win a chance to see Imagine Dragons! Go!",southwestair,kinjalxkansara,0,,"India ✈️ Chicago ✈️ D.C. ✈️ FL" " is my favorite airline! I can't wait to book my flight to New Orleans for my trip in April!! :) :)",southwestair,chelseamcwillie,0,,"Narragansett. Rhode Island" " is my favorite airlines. I've never had issues with them. Plus there crew is entertaining.",southwestair,Pisces37inDC,0,,"Somewhere mind in my business" " is not being responding to the athletes. notcool Southwest",southwestair,LukeWyckoff,0,,"Denver. CO" " is now recruiting for Fall 15. Spring 16 Internships.",southwestair,AscendUTD,0,, " is offering CompanionPasses to Atlanta residing frequent fliers! http://t.co/mdN5ED58ze",southwestair,COIAerospace,0,,"Atlanta. Georgia" " is really gonna hear my mouth about this bag situation.",southwestair,AyoVix,0,,"JerseyNY✈ATL" " is really stepping up their ""service""🐩 http://t.co/VQTyza6Mzu",southwestair,TheLalaine,0,,"Space (till back in the PH)" " is seriously THE WORST. I don't remember the last time I or someone I knew had a flight that wasn't delayed / Cancelled Flightled / etc!",southwestair,looselydraped,0,, " is service to Aruba being permanently discontinued in August?",southwestair,lot223,0,, " is that ",southwestair,sincitycomedy,0,,"Las Vegas. NV" " is that the same reliable system couldn't find my info and then said it refund my credit card ?",southwestair,davidgoodson71,2,, " is the best airline hands down. Amazing customer service. bags free and affordable flights. happycamper",southwestair,DelaneySchenk,0,, " is the best airline out there no one is better than them OneLove Southwest bestairline",southwestair,kavemankan94,0,, " is the best. Case and point. https://t.co/ucVnilMb4x HappyBirthday",southwestair,jlog211,2,,"Louisville. KY" " is the contest over for Destination Dragons? I want to try to do everything I can to go.",southwestair,"I_D_Girl",0,,"¢нιℓℓιи αт αи ιD ¢σи¢єят" " is the vinyl part of the prize too?",southwestair,NikkiDan96,0,, " is there a link to a site that displays any delays or Cancelled Flightations of flights to and from ?",southwestair,FolfJay,0,,"Grand Island. Nebraska. USA" " is there a problem with the website? I tried making changes w/ the app and the site but got ""unspecified errors""",southwestair,sahandmirza,0,,"San Francisco. CA" " is there a resource to check delays/Cancelled Flightlations out of Love Field? Flying out tomorrow am and stressed about weather! ❄️",southwestair,skiiim21,0,,Dallas " is there a way to DM you?",southwestair,JDG1206,0,,"Fort Worth. TX" " is there a way to know who checked my bag on the curb? She was awesome!!! And want to be sure she gets a high five!",southwestair,chelsiesedore,0,, " is there any chance I could get tickets to the DestinationDragons show in Vegas? Ive been a huge fan for years! Pretty please",southwestair,JuliaMooch1,0,,Boston " is there any estimate on when the holding for you online will end? I'm at an hour and forty minutes now. I need to rebook!!!",southwestair,delal,0,,"Salt Lake City. Utah" " is there any way me & my best friend could get tickets to DestinationDragons ? they mean everything in the world to us.",southwestair,livvyports16,1,, " is there anything I can do to get tickets for at ? It would mean so much to me DestinationDragons",southwestair,heatheralexis8,0,,Vegas " is this a joke? My return flight is delayed too! 3 in a row! New record from you guys 💔😪",southwestair,"_ItsMeHollywood",0,, " is this a sick joke? toyingwithouremotions",southwestair,arscolari,0,, " it eventually arrived. just seemed really slow. :)",southwestair,rcymozart,0,,"Redlands. CA" " it is working on a different device. though. Any help is appreciated.",southwestair,andylapin,0,, " it keeps saying that mobile boarding passes are unavailable despite having checked in and everything",southwestair,cosmicghoul,0,,"they/them" " it says I can't because my flight is in progress.",southwestair,LukeGUlrich,0,,"Omaha. NE" " it took ages for one snapchat story to load. one. ONE. I will demolish you",southwestair,FMLBROOKLYN,0,, " it was 3472",southwestair,mmillanjr,0,, " it was not - still don't know where skis are and cannot get a call back from bag svc at airport (left several msgs)",southwestair,mcloeren,0,,"Bethesda MD" " it was this one but looks like the problem is now fixed. https://t.co/CFI1E3KXA9",southwestair,BryanAndaya,0,,"Houston. Texas" " it would be nice if I could talk to an agent rather than get caught up w/ a promotion & then be hung up on",southwestair,SamanthaCaron,0,,CA " it'd be nice if I could get an answer. even a simple ""no"" would do: I just want to know. :)",southwestair,geekstiel,0,, " it's a new day and a new chance for you to do the right thing it's never too Late Flight to be honest.",southwestair,davidgoodson71,0,, " it's just the principle - it's hard to get mugged & not be upset you took my money & didn't give me anything wrongiswrong",southwestair,davidgoodson71,0,, " it's never too Late Flight to do the right thing",southwestair,davidgoodson71,0,, " it's not disappointment. it's a blatant disregard for your business select customers. it's becoming a problem that's pushing",southwestair,CravenMorhead,0,, " it's not fun having a delay from Nashville to Las Vegas. but the crew at the gate C9 desk has been AWESOME! patience luvswa",southwestair,"brian_willie",0,,"Franklin. TN" " it's not letting me DM you !!",southwestair,MikiLuJames,0,, " it's ok I was supposed to be in California 5hrs ago",southwestair,JoeStew82,0,,Baltimore " it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones!",southwestair,WalkerAdams1,0,,"Kansas City" " it's ok...I forgive you guys.",southwestair,"cj_deboer",0,, " it's pretty stupid and I probably won't fly it again. Plus hearing nightmare stories of overbooked flights.",southwestair,MyStyleVita,0,,Atlanta " it's the poor customer service that I have a problem with!!!!!",southwestair,TinaIsBack,0,,"Nashville by way of New York" " it's too damn cold to be sitting on this runway with no heat!!!!!",southwestair,dealWHITit,0,, " its all good. flight eventually took off. and landed safely. oh. and I got the free cup o wine. thx",southwestair,kforbriger,0,,Philly " its cool that my bags take a bit longer. dont give me baggage blue balls-turn the carousel on. tell me it's coming. then not.",southwestair,VahidESQ,0,,"Los Angeles. CA" " its flight 218 of that matters to you all. Hell next we all won't get our luggage properly transferred facepalm smh",southwestair,Heavenlychc9,0,, " jumped the gun a little Cancelled Flighting our flights? No other airline is Cancelled Flighting out of Louisville. You're ruining my vacation.",southwestair,"gabb_b",0,,"Louisville. KY" " just DMed you guys!!! 😁😁😁😁",southwestair,TifffyHuang,0,, " just added passbook support to their iOS application! Finally. I get to add them to my collection. http://t.co/lEdNoCdQee",southwestair,seanpetykowski,0,,"Austin. TX" " just announced non-stop flights to Dallas from Columbus. Well next time best you'll have less time airport hopin 😂😂",southwestair,1KingMeech,0,,"Somewhere living life...." " just did last night. Thanks for following up. :)",southwestair,benjikuriakose,0,,"FL. US of A" " just did. thank you",southwestair,"fleur_de_chic",0,,"212 by way of the 504." " just disconnected my call after 2.5 hours without even speaking to me. octaviannightmare",southwestair,blackrivervaper,0,, " just do it that easy",southwestair,davidgoodson71,1,, " just got a call apologizing personally for the long waits last week trying to rebook flights. Class act. I appreciate that!",southwestair,sahandmirza,0,,"San Francisco. CA" " just got mine..now where to go??",southwestair,lot223,0,, " just had a great flight 4223 with Damion! He was the best damionflight4223",southwestair,kjzukow,0,, " just sent another 4 drink coupons....I think I have over 30 coupons now. free drinks anyone?",southwestair,reiokam,0,,"Los Angeles/SF/Palo Alto" " just sent it",southwestair,"kirsten_lana",0,,"Boston. MA" " just sent you a DM w/ additonal info",southwestair,suevannasing,0,,"Los Angeles. CA" " just want the money I paid for early bird refunded. Noone seemed to be able at three different. SW should have that worked out",southwestair,bluefig,0,,"camas. wa" " k but who won destination dragons",southwestair,"m_nimzzz",0,, " k thanks :)",southwestair,ThePeachReview,0,,"Atlanta. GA" " kids on a mission trip from Lasalle stranded in orlando area. they can't get back to Bos or PVD till WEDNESDAY?",southwestair,sasc1,0,,RI " knows whats up! That BlackHistoryMonth commercial. Just another thing to add to reasons why I fly with SouthWestAirlines",southwestair,"Mak3my_Dae",0,,Maryland " kudos to the RSW CS crew for re-routing PAX to alleviate Over sale due to down graded EQP 800 now 500",southwestair,SkySmiles737,0,, " kudos to the crew of flight 1050 to GRR for making a very special memory for a sweet young passenger. and her Momma. Well done",southwestair,CeeDeePee,0,,"Kansas City. Missouri" " landing early morning after snowfall. http://t.co/apRZsPxigE",southwestair,AirTraffic101,0,,"Ellicott City. Maryland" " last 5 flights have all consistently ran behind schedule what's up with that ??",southwestair,AdamLarsenn,0,,"Las Vegas" " last week I flew from DAL to LAX. You got us in almost an hour early. Thank You.",southwestair,dirtytweetbacon,0,, " left behind iPad Air on flight 505 from Bradley to BWI. plane had already left by the time I realized. Can you possibly help?",southwestair,ThomRegan,0,,"USA. USA!" " lemme come to DestinationDragons 😭😭😭 this university student could use a break from all these books.",southwestair,"Karima_Hersi",0,,"Ottawa.Canada" " lets chat about flights to and from BWI and the Carolina area... Can a girl get break? I've had to resort to USAir 😖 2 a day?!",southwestair,hwulczyn,0,, " like kelsey said. really bad spot for locals. Do you know how long it takes to find parking then walking over to the bellagio?",southwestair,seezulu,0,, " link doesn't work",southwestair,mrssuperdimmock,0,,"Lake Arrowhead. CA" " listening center is open seating just like on their planes. RaganDisney",southwestair,JulieMedia,1,, " live in Atlanta but cant enroll in your Atlanta companion promotion. Error every time. Can you help? Also sent email. Thanks!",southwestair,briman007,0,,"Atlanta. GA" " lol I already am ! I am a card member as well too lol i enjoy flying with you Guys",southwestair,"_AmandaBrittney",0,,"Virginia." " looking for cheap flight to vegas",southwestair,SYLFUS,0,, " looking forward to the beats music available on my flight today. That's pretty cool.",southwestair,callmemrssachs,0,,"sacramento.ca.usa" " looks like Bellagio to me! Good luck people! See you at the show at Vinyl",southwestair,MinderJoan,0,, " looks like my 1 yr anni trip has been replaced w someone's itinerary. Worried abt who can c my flight http://t.co/BApE6RuMNE",southwestair,jeparker232,0,, " looks like you are up and running for the day. Still can't get through on the phone. Can you follow so I can dm you my info",southwestair,JayWogi,0,,"Houston. Texas" " loses baggage a day ago and still has no idea or interest in finding it? ALL items for new job in that bag! Unacceptable.",southwestair,ChristinaTenti,0,,"Saint Louis. MO USA" " lost bag on flight to Vegas. Now to El Paso. Going to Dallas love. Gate attendant said see if can coordinate to get it to Love",southwestair,goodchrism,0,,"Boston. MA" " lost my sunglasses & case on a flight 3933 last night - is there a lost & found?",southwestair,"Val_Mack",0,,"Washington. DC" " love bridesmaid dancing Can't wait for you to fly into puerto Vallarta and kick united ass!",southwestair,GoldBuyingGirl,0,,"Houston. Texas" " love how ""friendly"" your staff is when asking for updates on delayed flights causing missed connections. horribleattitudes",southwestair,jwsoutha,0,,"Rochester. Michigan" " love how you hold flight 2851 in PHX for Late Flight passengers and make us all over an hour Late Flight. Great job.",southwestair,MichaelALopezJr,0,,"San Antonio. TX" " love the passbook update. Used it the day after it was released. Finally!! Thank you!",southwestair,rando921,0,,"Arlington. TX" " love them! Always get the best deals!",southwestair,Shpressyourself,0,, " love..luv the addition of the passbook option.",southwestair,jwimpee,0,,"Rockwall. TX USA" " loved it!",southwestair,Ryguys0fly,0,,"Washington. DC" " loving the boarding to go to Chicago KeepItMovin'",southwestair,"Tyler_Stotts",0,, " loving the new planes and the lighting. only wish windows were larger. http://t.co/h44uJ63CJG",southwestair,kcormier19,0,, " luckily. the people working the BSO at Chicago Midway have been very attentive and found our bags in Punta Cana.",southwestair,thisnamerocks2,0,,"Canton. MA" " luggage delivery between 1-4am? Really? After I was told by midnight multiple times? Why lie? Crazy and bad business.",southwestair,WillBursch,0,,"Aurora. OH" " luv my companion pass!",southwestair,DavidTresch,0,,"Brentwood. Tennesse. USA" " luxury! Only 40 people on this flight. I'm going to get spoiled.",southwestair,andylapin,0,, " make this delay go away. Maybe upgrade me and Kats seats. We are headed to Columbus.",southwestair,"Vindictive_tK",0,,"www.twitch.tv/sovindictive" " makes flying for fun! Flight crew just led the plane in singing happy birthday to one of our guys! LuvInTheAir",southwestair,"SamMurphy_17",0,,Omaha " making me miss TheBachelor right now wah",southwestair,GabyOlya,0,,"Los Angeles. CA" " male flight attendant on flight 3913 from Orlando to Indy was AMAZING! He needs a raise 👍 Had the best experience with him",southwestair,"ke_gluth",0,, " may I have my Companion pass please.",southwestair,avarietytea,0,,"Happy Valley. Oregon" " may want to direct that to the people at tok",southwestair,FolfJay,0,,"Grand Island. Nebraska. USA" " me & are best friends because of . Any chance we could get tickets to DestinationDragons ?",southwestair,livvyports16,1,, " me again! I was just trying to rebook fare on wanna get away pricing and it disappeared in time I refreshed. Is this normal?",southwestair,GabiLieberman,0,,"Chicago by way of California" " me not to be able to rebook another flight. Drove to ATL to catch a flight.... Was charged $40 just to get the a group I had",southwestair,TravelWithSuze,0,,"New York. NY" " microsecond too Late Flight so very very sad 😂😂😂😂😂😭😭😭😭😢😢😢😢",southwestair,SLCVeganista,0,, " might be the worst airline ever",southwestair,TheeSamSanders,0,,"On It" " mins and no answer. My wife and baby need to get on that flight. She arrived 2 hrs prior. Please help. Venetia Crook",southwestair,"crook_justin",0,,"Fort Lauderdale" " missing out on over 6.000 points in one account. They're now spread over four assuming I create accounts for them",southwestair,TomVH,0,,Michigan " most other carriers were flying out way past SW Cancelled Flightlation. and got their passengers out much Late Flightr!!!!!",jetblue,Doanthatsme,0,,"no where" " much respect!",southwestair,iBHoody,0,,"soundcloud.com/ibhoody" " my Flt was delayed. scheduled to miss my connection. can I get some help? 8HH4P2",southwestair,jwfitz12,0,,"Chapel Hill" " my PR class would luv to know who's in charge of your Twitter. How many people write your tweets? gracias",southwestair,"kelly_bast",0,,"Omaha. NE" " my bag was Late Flight-checked and put on a different flight from OAK->:MSY. Having troubles tracking it down. Any help?",southwestair,MikeLeners,0,,"Oakland. CA" " my bag was lost. and according to the rep they don't even know where it is. Please help.",southwestair,Maleus21,0,,Memphis " my bday was yesterday and my girl gave birth to my first born and I couldn't get a courtesy flight change from Lynn... THANKS!",southwestair,saysorrychris,0,,"Everywhere But Never Scared" " my birthday is February 24th which is the date of the imagine dragons in flight concert btw",southwestair,"thirty_lives",0,,"ʞᴚoʎ ʍǝu" " my birthday is during DestinationDragons and im a huge fan- anyway I can get tickets?",southwestair,"thirty_lives",0,,"ʞᴚoʎ ʍǝu" " my father was kind enough to offer to pay for a hotel. but I can't use this coupon if he pays from FL. no help?",southwestair,SebastianAC,0,,"Philadelphia. PA" " my first flight ever and flight 4251 is already having technical issues. Faaaannntastic.😭",southwestair,TannerMiller11,1,, " my flight at BWI is delayed and I will miss my flight in Denver. is there a way to find out if they will hold the plane?",southwestair,PiersonStone,0,, " my flight continues through to Vegas after my stop. Don't be upset if a stowaway.",southwestair,PasstheJman,0,, " my flight is Cancelled Flightled due to weather. What next ?",southwestair,cwgreiner,0,, " my flight was Cancelled Flighted for tomorrow and hold times are long can I Cancelled Flight a leg with you?",southwestair,JayWogi,0,,"Houston. Texas" " my flight was Cancelled Flightled Monday. Just looking to Cancelled Flight and credit my card. That's all.",southwestair,OnyxMediagroup1,0,,USA " my flight was delayed 4 hrs. I'm 5 months pregnant & supposed to be caring for my mom whose in surgery now. Very upset.",southwestair,KellDuckKan,0,,"Columbus. OH" " my friends from Boston stuck in Denver. Her name Jane. Please contact her.",southwestair,LukeWyckoff,0,,"Denver. CO" " my golf bag was broken on the flight I just took. What's the process for damage reimbursement?",southwestair,TheAndyHolland,0,,"Washington DC" " my parents flight frm STL2ATL Cancelled Flighted 2nite. When's the next one out?!",southwestair,amandabalbert,0,,Atlanta " my pts expired. I made a prchase @ an online retailer to b told by SW that those won't show for 6-8 wks so too L8 2 keepmy pts",southwestair,DebMoshier,0,, " my question is this: what's up with the crazy boarding procedure? Does the confusion prevent fistfights over the good seats?",southwestair,momfluential,0,,"Southern California" " my rating for Southwest -9 on s scale of 1 to 10",southwestair,"Tom_Fili",2,,"Havertown. Pa." " my sinuses had to contend with two painful landings rather than one. and we missed a preregistration window. Beyond frustrated",southwestair,ViroSciCollie,0,,"New York. NY" " my sister and her family had to drive 1200 miles because you did not accommodate a rebook in a timely manner! HORRIBLE",southwestair,DanaChristos,1,,CT " my sister&brother in law need to get to Florida desperately flying w/ is there anything you can do?",usairways,"Potter_Who",0,,"whore island" " my son is flying South West from NOLA-Orlando. hope to enter for him to win this contest DestinationDragons",southwestair,4jlessad,0,,"Winter Park. FL" " my ticket was booked 1/27 to CUN. Does the arrival time reflect that CUN is now on EST time?",southwestair,madisonisom,0,,"Birmingham. AL" " my trip is a month away...why do you consider it ""around the corner""? Is that a setting I can change?",southwestair,MaryWallYall,0,,Chicago " my wife and 9 month old might miss flight and next direct is 210 pm. Mother in law been on hold with customer support for 30",southwestair,"crook_justin",0,,"Fort Lauderdale" " my wife had been in group A in prev. flight but got bumped for some reason. Alone with two kids. At least put her in group A",southwestair,tonybrancato,0,,"Chappaqua NY" " my wife has now been on hold for 90 minutes....I get weather is bad. but this is insane. customerservice customerloyalty",southwestair,DuellAram,0,, " my wife is trying to get a group of clients to their destination and just got disconnected after2 hours holding. Help.",southwestair,"Chris_5Thompson",0,, " myself and 2 others",southwestair,DaxJeter,0,,"Nashville.TN" " nbd I was able to figure out a workaround. Just wanted to help. Got my bags less than 24 hours Late Flightr. Muchas grassy ass.",southwestair,johnmsanchez,0,,"Seattle. WA" " need assistance getting an extension on a flight that has expired.",southwestair,LenaRodGon,0,, " need to Cancelled Flight a few more can you please check DM",southwestair,cjangla,0,, " need to learn how to treat people with respect and just a little dignity. FAIL",southwestair,ceoDanya,0,,"The next President of Libya" " needed my flight info so I can add my rapid rewards to my flight ... First time I have flown with SW - won't do it again mad",southwestair,MikiLuJames,0,, " needs 2 make me whole Used my tkt back n PHX due 2 rude SNA agent Jacquie Plitt flew 2 CABO http://t.co/QxWW1p09a0",usairways,mybadtequila,0,,"Scottsdale. AZ" " needs to offer a college student discount so i can fly home 😭😭",southwestair,"simply_unique11",0,, " needs to train their employees to be at lease somewhat empathetic when THEY lose our luggage. Monika at MWA needs a PR lesson",southwestair,RenkCathy,0,, " neveind. it's been found and on its way. Thanks for making the process so painless",southwestair,MikeLeners,0,,"Oakland. CA" " never got any notification that flight 955 was Cancelled Flighted today. Correct phone and email on file. Not a happy customer.",southwestair,juliemiller1,0,,"Bay Area. CA" " never lets me down!!!",southwestair,CharlesJenkins7,0,,"Chicago. IL" " never mind. I moved my flight to tomorrow. Thanks for the help!",southwestair,PiersonStone,0,, " next up: enforcing your boarding procedure.",southwestair,RedArmyHooligan,0,,"Plain Ol Plano. TX" " nice touch on the passbook integration!",southwestair,gotkristopher,0,,"The AZ Desert" " nice work on the update!",southwestair,rjp1208,0,, " no HUMAN contact for 2 mths from cust relations or refund dept. If ever a problem do u have humans I can talk to?",americanair,betorides,0,, " no I wasn't. After over an hour was too frustrated and had to hang up.",southwestair,"dan_humboldt",0,, " no after 75 mins of hold. I finally hung up! Ridiculous wait times. Can you assist in Cancelled Flighting reservation?",southwestair,cjangla,0,, " no but seriously wtf? nochill http://t.co/esd3XD5V1r",southwestair,BenSnider12,0,, " no delay. I pay $777.70 for BS A1 ticket. You boarded flight early. I'm last to board. Now have middle seat. Wasted $$$$!",southwestair,ShortyGorham,0,,"South Texas" " no fare giving out clues. In route now.",southwestair,djplays,0,, " no flights out of nashville today? Are you kidding me?!?! Why are other airlines flying and you're not?! So frustrated!!",southwestair,jjenreich,0,,"Fort Lauderdale" " no flights to HRL :( is this a limited route?",southwestair,ohrebeca,0,,"minneapolis. mn" " no had to rebook my flight myself and am about to board in bham.",southwestair,jonw4570,0,,"Huntsville. AL" " no her lunch was over by the time she got her call answered",southwestair,"El_Cinco_Cinco",0,, " no need. I know the status. you Cancelled Flightled instead of delaying the flight.",southwestair,duneshadow,0,,"Minneapolis. MN" " no one I call knows anything about it so I'm just wondering how to get any? DestinationDragons",southwestair,livvyports16,1,, " no one has answers...no one can help. There is always a different story to why my and my fiancee' can't be helped.",southwestair,dahriowonder,0,,"West Coast" " no self help way to put in tsa pre check number for existing reservation. Very annoying. 800 is not reachable.",southwestair,tomhsu4,0,, " no thanks",southwestair,nikkijbreeze,0,, " no worries. We got thru eventually. I was just curious. Best of luck to you dealing with the weather!",southwestair,mrshossruns,0,, " no worries. You're doing the best u can. Already Cancelled Flighted my biz trip. Still $LUV you! -RR 1079871763",southwestair,Masterpeacefull,0,, " no you are not. you just care about mighty dollar.",southwestair,DobarNik,0,, " no. Told to call cust service on monday",southwestair,jaretgordon,0,, " no. thanks. I think we have it straight!",southwestair,scottglass70,0,,"Midlothian. Virginia" " not as sorry as I was when I sat on a plane for 3 hours waiting for the engine to be fixed and THEN got my luggage lost. but k",southwestair,HannaPioske,0,,"CSB/SJU" " not at all. Rerouted to snowy BWI been trying to figure out how to get out of here. Now dealing with more baggage troubles.",southwestair,scoobydoo9749,0,,"Tallahassee. FL" " not frustrated. just an idea! Great crew. Thanks! happycustomer",southwestair,kimibader,0,,"Austin. Texas" " not if its travel Credit you used to buy and it expires on the day you find a lower rate",southwestair,"mr_deals805",0,, " not letting me DM. is FSZ4YO",southwestair,tlwbarnett,0,,"Lockport. NY" " not sure I can trust a statement with that many small numbers above words. http://t.co/o3sRL1hfho",southwestair,StephenMW,0,,"San Jose. CA" " not sure why we are still here in Dallas. Plane has been at gate for 30 min. No update at all. Flight 1140. poor service.",southwestair,"gregg_mccoy",0,,"Dallas. TX." " not terribly inspired to call ""customer service"" in the future now.",southwestair,dallendoug,0,,"Washington DC" " not to mention I now have to sit in the airport for 4 hours. You've ruined my trip. I am not happy and want compensation.",southwestair,Kbaiocchi,0,,CT " not very helpful trying to get out of Nashville.Should waive change fee for 2/18.",southwestair,joycarmody,0,,Tampa " not yet! Supposed to get it early evening tonight. Don't want to have to go to the store and buy new necessities.",southwestair,alixomitz,0,, " nothing express about your express bag drop at Phoenix Sky Harbor",southwestair,JaxBeFit,0,, " nothing you can do to help us restore some barely-expired RapidRewards points?",southwestair,passthechorizo,0,,Chicago " now I can't board thanks. You guys moved me to standby. I've been holding this boarding pass since 7pm yesterday",southwestair,masonsontwiter2,0,, " now I don't get the common courtesy of my phone call answered. Either policy is bad or people should be fired. dissaponted",southwestair,WillBursch,0,,"Aurora. OH" " now I'm so lucky for my forced good deed I get to be smashed between 2 huge ppl in the exit row. Thank God I'm tiny. 😂💁",southwestair,JessicaTickle,0,,"CA & MI" " now accepting Apple's Passbook app for boarding passes. App works on iPhone & iPodTouch. not iPad. http://t.co/XxSaomBdGS",southwestair,"TravelLeaders_",0,,"Liverpool. NY" " now flight is book and I have to fly standby if they will allow me to check in before the flight takes off",southwestair,stacymichael14,0,, " now flying non stop CMH-OAK has me daydreaming about a trip to the bay...especially in this weather. OhioProbz",southwestair,aaronaebie,0,,"Columbus. Ohio" " now it's delayed until 3:55. Getting yelled at by attendants not to bother them. Getting worse",southwestair,oliviasdad1,0,, " now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL",southwestair,JCRU28,0,,USA " now our pilots timed out... getmeoutofhere",southwestair,bsjuts,0,,Nebraska " now we have to wait. and wait to get it straight. I fly you for personal and business. But now. not so sure. BeBetter",southwestair,"kgLate Flightshow10",0,,"'Zona" " nvm. gate said they're holding connections. Thanks for quick response!",southwestair,jwfitz12,0,,"Chapel Hill" " offering us absolutely nothing for our troubles either. Blames the ",southwestair,julianguilfoyle,0,,"Springboro. Ohio" " officially on hold for 2 hours!",southwestair,abbeymcole,0,,"Kansas City" " oh I see what you did there! Thanks for supporting PadresST.",southwestair,WaynePartello,0,,"San Diego" " oh and now your company has caused us to lose an entire day of our vacation in Cancun. De Boarded waiting for another plane",southwestair,Heavenlychc9,0,, " oh look you just delayed our flight an additional half hour now arriving at 6 officially five hours after planned. 😡😡😡😡😤😤😤",southwestair,Heavenlychc9,0,, " oh my god thank you so much!!! I just sent you a DM",southwestair,heatheralexis8,0,,Vegas " oh my gosh! Going to dm you now! Thank you!",southwestair,"itsjessme_",0,, " oh no worries. Just have never seen that before until today. I mean…it is a great card 😀",southwestair,mkaynee,0,, " oh. is it only in Atlanta?",southwestair,unknownfilmaker,0,,EVERYWHERE " oh. ok! all good! looking forward to escaping the cold for a bit! thanks!",southwestair,amyflenard,0,,"darien. il" " ohk. Thank You!!! B/C of the inexpensive airfares that Southwest has I can now travel around.",southwestair,NmJean05,0,,"Newark. NJ" " ok thank you i hope so too",southwestair,BoobzillaXXX,0,,"Everywhere You Wish You Were!" " ok. gotcha! ✈️😃👍",southwestair,WeebDaCat,0,,"Calgary AB Canada" " okaaaaay UGH IM 8 MIN AWAY",southwestair,"erin_christman",0,,"TX | CA" " okay I understand a delay one way. But both ways? C'mon annoyed flights",southwestair,chuxtina,0,,"Los Angeles. CA" " okay just signed up!",southwestair,"The_Real_INH",0,,"Long Island" " okay thank you :). also I did get a tweet earlier about 1.5 hrs ago saying I won & should send a DM but then it was deleted?",southwestair,patrickisarobot,0,,"In my mind" " on brd now.frustrated we go 2 BUF not ROC.if tld flt was gng 2b held earlier would not be a mess.cng bk unable due to overbk",southwestair,"John_Corl",2,,"Rochester. NY" " on hold for 15+ min...no estimated answer time. Any help here?",southwestair,simundz,0,, " on hold for 2 hours and then you hung up 3 Cancelled Flightled flights. Running out of daycare for our kids who are trapped at home.",southwestair,lucasdavidson,0,, " on hold for 45 mins. Anyone hv a connection at SW or at another airline to get from CHI n Columbus to EWR in am?",southwestair,heroestoheroes,0,,"Fort Lee. NJ" " on hold for over an hour twice? Terrible.",southwestair,GoKebo,0,, " on hold now for 1 Hour 25 mins Whats the holdup",southwestair,JCRU28,0,,USA " once again on Glassdoor's Best Places To Work snagging 15 overall notsurprising LUVthem",southwestair,HaleyOstrander,0,,TX " once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys!",southwestair,Shadowjin12,0,, " one of my bags didn't make it to my destination. I have the claim ticket. Any way to help out with a status on the location?",southwestair,Mercer312,0,,"Dallas. TX" " only 1 guest needs to change a flight on a reservation of 2. How can I do it? I NEED this to happen. Say it can...Please help!",southwestair,KDFSmith,0,,"United States" " oops. Sorry. Done.",southwestair,jigisavegoqu,0,,"Bay Area - Cali" " open seating is like an open marriage. there's so much love for strangers!",southwestair,lizStonewriter,0,, " opened online applications for Fall 2015 intern positions throughout the company. Apply via https://t.co/GmL7ot3IMH",southwestair,markjohnson319,0,,"Dallas. TX" " or you could send me a DM.",southwestair,RBrandtPhoto,0,, " our flight is delayed till tomorrow curse the weather",southwestair,"BattleB_studios",0,, " paid for my own $200 rental car just to not go through this for the 3rd day :(",southwestair,TravelWithSuze,0,,"New York. NY" " plane switch on 636 meant A= back of plane disappointed",southwestair,ClinicPolly,0,, " planning a family trip to Orlando in May and trying to figure out when to book to get the best rate. Any Suggestions?",southwestair,DavidJAbramson,0,,"Maryland and Washington D.C." " pleasantly surprised to be boarding my flight on time this morning at . Good job!",southwestair,tbat08,0,,"Nashville. tn" " please PM me the number where I can lodge formal complaints. Thx",southwestair,leahennessy,0,,"Cambridge. MA" " please acknowledge Attendant Jeff Wernicke. Beat in class and service on SW",southwestair,bluefig,0,,"camas. wa" " please do something about the speed of your WiFi connections on your planes. It might as well be non-existent.",southwestair,abyrley,1,,"Raleigh. NC" " please do. Hate having to fly a different airline. You're my fav.",southwestair,Tinygami,0,,Michigan " please expedite missing bag claim 3526665682. Thanks!",southwestair,roq0114,0,, " please help me get tickets to the club show in Atlanta?! DestinationDragons",southwestair,geekstiel,0,, " please help on hold forever to check in for flight",southwestair,nickcaps3,0,, " please hire an efficiency consultant to manage your PHX baggage checkin. Way to many open kiosks with 100's of ppl waiting",southwestair,slaffere,0,,"Dallas. TX" " please let those with nothing in overhead bins to exit first. Fly a lot and only bring purse. Tired of running for connection",southwestair,sms0823,0,, " please please please answer the phone. . .",southwestair,duhhhLilah,0,,"New Orleans" " please please please choose me to go see DestinationDragons",southwestair,toscanoraul,0,, " please please please http://t.co/xiJiFYmvqP",southwestair,itsangieohyeah,0,,"Dodger Stadium | Disneyland" " please refund my ticket. What a terrible experience. southwestfail",southwestair,gokben,0,,"Memphis. TN" " please reply to my DM ♥️",southwestair,geekstiel,0,, " please send me a number to call to talk to a person and not be put on hold",southwestair,bdhatch1,0,, " please start flying to Huntsville so I never have to fly American Airlines again",southwestair,AdCarp87,0,,"Chicago. IL" " please....can I have the last tickets for me and my best friend to DestinationDragons http://t.co/eQqi1nfSZh",southwestair,"sammi_jon3s",2,, " pleaseeee resume direct flights from FLL to PHL. I don't want to fly with anyone else 😩😫😢",southwestair,MikeViso,0,,"Vineland & South Florida" " pls help me get this resolved & reimbursement made. gracias. rico: pls send me private msg with phone number or email address",southwestair,mybadtequila,0,,"Scottsdale. AZ" " poor performance all around! Paid for Express checkin weeks ago and can't even leverage it bullshit",southwestair,tedm23,0,,"Burlington. Ma" " pretty terrible customer service. Sat on hold 10 min. Then a busy signal. Then disconnected. Do all airlines have to suck?",southwestair,CoachJEvans,0,,Missouri " promised 4 rooms until Wednesday. (wentook3) and the hotel charged us $79 per room because we had a pink paper needed white?",southwestair,RnCahill,0,, " props to your LAS employees working C11 gate. Because of them I am not opposed to flying through or to LAS in the future! 👏👏👏",southwestair,emilymoffitt86,0,,".kansas city." " prove it",southwestair,DrewDepo,0,,KCMO " prove it. Cuz the southwest people here don't even know why it's behind schedule.",southwestair,DrewDepo,0,,KCMO " question all. When will I receive my yearly bonus point accumulation? I think it's around now but not sure. Thanks! :)",southwestair,NicholasJamz,0,,"UNICEF NYHQ" " quick question - i bought wifi for my phone. do I have to buy it again on my tablet? I have 9 hours left on my trip",southwestair,emayteeteej,0,,"Hopatcong. NJ" " quick question: let's say I book a flight (I did so) and you then drop the price. Do I get the cheaper rate?",southwestair,"kolak_jason",0,, " really appreciate the follow up. I always fly with y'all for a reason!",southwestair,floridacarolina,0,,"Nashville. TN" " really easy for locals to get down to the strip. book.",southwestair,seezulu,0,, " really enjoying sitting at BWI with the door wide open and the a/c on as they fix a ""baggage error"" sarcasm",southwestair,waltacooks,0,, " really shouldn't offer sweeps if your link isn't going to work! B http://t.co/nOfG0TQHYN",southwestair,KatieRAir,0,,South " really this is getting worse as the day goes on. Late Flight leaving then had to be diverted. and now sitting on the tarmac in VA.",southwestair,bsjuts,0,,Nebraska " reference : 261093929756",southwestair,MastoBabii,0,, " replacing with beer! Bravo!👏👏 Cheers! 🍻🍻 ",southwestair,LRBurbs,0,,chicago " res chg online/app no work. still on hold. faster for hubby to DRIVE to airport to make change @ counter fail",southwestair,ShanRosenberg,0,, " retiring with my hubby and it's our 25th wedding anniversary this year! Companion pass please!!",southwestair,momship510,0,,"Bristol CT" " reviewing your oversize policy. Hardcase golfbags are free if under weight. How do we add guitars and instruments to the list?",southwestair,damonvonn,0,,"Los Angeles" " ridiculous how you want to charge me $209 to change flights even with multiple seats available on the flight I needed",southwestair,"dflindzy_david",0,, " right but the point was that my kids don't fly often. but I do. I bought four round trip tickets from DtW to PHX so I'm....",southwestair,TomVH,0,,Michigan " right? We're delayed so I'm crabby. :) Also why do you allow one family member to purchase EarlyBird check in and hold rows?",southwestair,lajollamom,0,,"La Jolla. CA" " rocks - horror",americanair,svenki,0,, " rocks! Open letter to flight attendant. http://t.co/zFrOINPSzI <: my child was inspired. Thank you.",southwestair,kurtmilne,0,, " round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http://t.co/mRfBjtePef",southwestair,VolunteerLBK,0,,"Lubbock. TX" " ruined my Sunday. 3+ hours of delays out of DIA. now my bags are at the wrong airport. $35 to deliver them? Insult to injury.",southwestair,"portal_narlish",0,,"San Francisco. CA" " rules.",southwestair,Joeanhalt,0,,"chicago. il" " sadly didn't get much help ... As a travel agent this is so disappointing to me.",southwestair,TravelWithSuze,0,,"New York. NY" " safety back in Dallas!",southwestair,"allie_kaji621",0,,Den10 " same here. Would appreciate a follow so I can DM my info to figure out what I am supposed to do.",southwestair,MateoL13,0,,KC " sat on a plane for 2+ hrs on 2/15! Then we finally took off.. :(",southwestair,aryehmon,0,, " save mile to visit family in 2015 and this will impact how many times I can see my mother. I planned and you change the rules",southwestair,carlostopeca,0,, " schedule is open through the end of October. got Columbus day wknd in New England for ~50K points for 4! Check your calendar!",southwestair,KennyBSAT,0,, " seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you!",southwestair,WalterFaddoul,0,,"Indianapolis. Indiana: USA" " seems like you could make more money by opening up seats on a more desirable flight.",southwestair,Grime145,0,, " sending now via dm",southwestair,WOOKesq,0,,"catch me if you can" " sent",southwestair,duneshadow,0,,"Minneapolis. MN" " sent DM",southwestair,tracyannmanning,0,,"Suwanee. GA" " sent!",southwestair,JReneeX0X0,0,,"Around..." " sent. looking for that functionality in your app. though. should be a one click action.",southwestair,rcymozart,0,,"Redlands. CA" " she cut people off 35 minutes before flight time to check in bags. for a flight that was delayed 2 hours! I waited 8 more hrs!",southwestair,MsPersia,0,,"San Francisco" " she made it standby after her flight was Cancelled Flighted for no reason. Almost 4hrs Late Flight. Conf  FVF9YW SWRR  298033455",southwestair,PCDan76,0,,"Park City" " she's still stranded in DC. Sat until 3:30am with 100 other kids. They were starving. and exhausted.",southwestair,"Robyn_McD",0,,"Chicago. Il" " shhhh i don't want something else to steal our deal😉",southwestair,alycam,0,,"Kansas City" " should get their shit together before they owe my $2.000 for my bag.",southwestair,ciaobellaxoxo89,0,, " should offer cdn border towns incentive to fly since exchange rates are hurt. customerappreciation gaincustomers keepem2",southwestair,DaveyGrand,0,,"Canada/US" " shout out to the flight 4386 crew for taking amazing care of us on our double down flight! thankyou",southwestair,"Lil_Larso",0,,"Grand Rapids.MI & Orlando. FL" " show me some love and a companion flight~please and thank you!",southwestair,ttowngolfgal,0,, " sign me up!",southwestair,mmuller1,0,, " sitting in Baltimore. Finish taxi and approved to takeoff. Oops. not enough fuel. Fail 45minflight been3hours",southwestair,hamiltos777,0,,"Douglas. MA" " sitting in Newark because flight 4179 was Cancelled Flightled for no apparent reason. All I was told was sorry after 2.5 hrs waiting",southwestair,rebaabq,0,, " snapchat. iMessage. instagram......",southwestair,FMLBROOKLYN,0,, " snow forecasted for Raleigh NC tomorrow night. Need to know if there's a plan to reschedule flights into RDU Wednesday night",southwestair,Tarheelblue07,0,, " so excited about our last minute trip to (and she doesn't know yet!) http://t.co/nKAFbjyARi",southwestair,CaseGirl,0,,Texas " so for an extra luggage. it cost $75????",southwestair,Yaardiegurl,0,,Merica " so glad u guys do business w/ more class than UR competitors 😏",southwestair,kylemusserco,0,,"#PureMichigan" " so happy that you can finally put your southwestairlines boarding pass into passbook! Makes life so much easier ✈️",southwestair,jnlerner,0,,"Los Angeles" " so the fares I see for flights in fall are the ABSOULUTELY LOWEST they will be?",southwestair,"mr_deals805",0,, " so u Cancelled Flight our flight to PHX bc of SDF weather but flights 2 the NE from SDF are still going on?! WTF? http://t.co/NGG3N0wIaR",southwestair,loudgirl3611,0,, " so u guys Cancelled Flight bna flights & don't bother 2 alert passengers? What gives?",southwestair,RawTravelTV,0,,"New York City" " so was there a winner for DestinationDragons ???",southwestair,itsangieohyeah,0,,"Dodger Stadium | Disneyland" " so when do we find out who won the imagine dragons contest?",southwestair,N0O0O0O0O0O0,0,, " so why is every single flight out of Cancelled Flightled for only your airline?",southwestair,DuellAram,0,, " so. when your plane doesn't work the luxuries I paid for go away but you keep my money? I need that biz model.",southwestair,bluefig,0,,"camas. wa" " some woman gets on plane and holds 2 seats in the bulkhead for her friends with C boarding passes. I paid $ earlybird thx",southwestair,purdom44,0,, " staff was overall awful through multiple airports would have switched airlines if another flight was available",southwestair,heyashleyglad,0,, " standing in Las Vegas and our flight says on time. but reps are telling us that all flights to Denver are Cancelled Flightled. HELP",southwestair,EflemmEric,0,, " step 1: be less shot. Step 2: acknowledge customers other places than Twitter. Step 3: don't suck so much",southwestair,braadwise,0,,"Rogue. USA" " stewardess really funny! Now I could get the gent next to me to use some headphones. this would be the perfect flight!",southwestair,Jesswhy,0,, " still haven't been able to get through. thanks for responding",southwestair,benjikuriakose,0,,"FL. US of A" " still haven't left . Maybe by the time I'm suppose to fly back to Austin on Tuesday we'll have moved.",southwestair,scoobydoo9749,0,,"Tallahassee. FL" " still no update text 2053 & still no response to email fr1/5/2015 SR 256746438028. Feel like yr losing customer service/care",southwestair,Tim535353,0,,"St. Louis. MO" " still on the ground >:30mins after planned departure. And this is California. No weather here. Originally told 10 min delay.",southwestair,sahandmirza,0,,"San Francisco. CA" " still planing on flights into Dal? We are trying to fly in tomorrow from lax",southwestair,TaylorLumsden,0,,"Dallas. Texas" " still there? I was posted up in Downtown waiting for y'all. On my way!",southwestair,royvergara,0,,"Las Vegas. NV" " still waiting. Just hit one hour.",southwestair,thisradlove,0,,"Today I'm in: Maryland" " stop Cancelled Flighting my flight I have US history tests to take and chemistry things to learn do you not understand!!!!!!!!!",southwestair,cammj14,1,, " stop ur bs promos of ✈️anywhere starting at 79$ I click and everywhere I'd fly=130$ The only place thats 79$ is CLE NoThanks",southwestair,pjta22one,0,, " strives to be 'Customer Centric' in everything they do - communications. advertising. customer journey. etc. ANAmarketers",southwestair,kdtwill,2,,"Austin. Texas" " stuck in NYC flights Cancelled Flightled 2 days in a row Long wait times on phones. Running out of $ but SWA no help",southwestair,kimwatsontanner,0,,"Loomis. CA (Near SacTown)" " sucks. Passengers leaving the plane to make room luggage. checking luggage and getting back on. Delayed flights to same city.",southwestair,chresko,0,,"San Francisco. CA" " suggestion- shades on the windows so travelers won't have to watch ur luggage handlers throwing their bags around",southwestair,pjarnold,0,, " super disappointed today. First time we've had to stress and now book a flight on another airline while at the airport",southwestair,clarelanusse,0,, " sure can! Just a second.",southwestair,BradLloydBrando,0,,"Buffalo. NY" " sure did. Also read on there that Southwest doesn't believe it is liable for the incident. How is it my fault that SW lost it?",southwestair,LENSconcept,0,, " sure thing",southwestair,LENSconcept,0,, " sure. Fhk2te. Am scheduled to leave this weekend but need to push to October",southwestair,StarkTTT,0,,"Château d'If" " sure. please follow me so I can do so?",southwestair,briman007,0,,"Atlanta. GA" " sure.I'll send a message now!",southwestair,babyluv590,0,,murfreesboro " surprise surprise more delays. Seems to be the norm. Broken down equipment.",southwestair,Bigtopher,0,, " telling my Fam in Vegas now. :)",southwestair,steph82nichole,0,,California " thank u for not leaving me",southwestair,DaniMaguina,0,, " thank you : 8UXZJ2",southwestair,ClinicPolly,0,, " thank you :)",southwestair,JReneeX0X0,0,,"Around..." " thank you :-)",southwestair,bobbyjsav,0,, " thank you for Cancelled Flighting my flight. last minute of course. to GIS2015. I'm now missing one full day of my trip thanks to this!",southwestair,billysharp022,0,,"Effingham. IL" " thank you for always going above and beyond with your customer service!!!!!! favoriteairline luvforSW southwestAir",southwestair,NYtoBalt,0,, " thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice!",southwestair,"Maya_Golden",0,,"Lone Star State" " thank you for handling this for me. Glad Southwest cares about what it's flyers think!",southwestair,CheteraC,0,, " thank you for integrating with Passbook on iOS. it all works so much better now!!!",southwestair,maxwellsantoro,0,,NY " thank you for the confirmation. Maybe people on my flight have directional dislexia.",southwestair,HAPPYGOLFPUG,0,,"Golftown. USA" " thank you for the response. How can I got about getting the points onto my rewards account?",southwestair,TomVH,0,,Michigan " thank you for your help resolving my problem Shannon ROCKS - even though Rhonda didn't !!",southwestair,MikiLuJames,0,, " thank you kindly.",southwestair,BryanAndaya,0,,"Houston. Texas" " thank you so much completely made things right!",southwestair,tylerhansen331,0,, " thank you so so much for sending me to LA for DestinationDragons! Tonight is gonna rock😎",southwestair,Claireculb,0,,"TX ΚΔ" " thank you!",southwestair,NikkiDan96,0,,"Washington. DC" " thank you! DMing now.",southwestair,FaithGHubbard,0,,"washington. dc" " thank you! ❤️❤️❤️ you guys!",southwestair,stefughknee,0,, " thank you!!",southwestair,UnstoppableMika,0,,Pennsylvania " thank you!!!",southwestair,SuperB0wlTrophY,0,, " thank you!!! bringbacktheluvtordu miami directflights",southwestair,jlittle100,0,, " thank you. Great customer service so far. Accidents happen I understand. Hopefully everything works out.",southwestair,itspr1,0,, " thank you. I was given this same reply 2 years ago. Can you direct me to an area I can learn more about the improvements?",southwestair,mal0877,0,, " thank you. Please follow and I will send.",southwestair,krisnaturally,0,,"Boca Raton. FL" " thank you. See u next wednesday in FLL. Save me some peanuts",southwestair,JimSolava,0,, " thank you. someone finally answered and was able to change my flight that was Cancelled Flighted bc of ice. Thank you for response",southwestair,GameDaySweetie,0,,"Nashville. TN" " thank you. will do",southwestair,WOOKesq,0,,"catch me if you can" " thanks I think we've got it figured out",southwestair,patpohler,0,,"Columbus. OH" " thanks a lot for sending a ""special deal"" with . Getting screwed is the best when on vacation sarcasm get new partners",southwestair,vizualpupil,0,,"Chicago--Savannah--Atlanta. GA" " thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group",southwestair,seve12345,0,, " thanks do yall expect to be operational tomorrow out of Nashville?",southwestair,DaxJeter,0,,"Nashville.TN" " thanks for adding straight flights from Columbus to Oakland!",southwestair,YavesEllis,0,,"ÜT: 34.621818.-82.614032" " thanks for an awesome flight and connection! We were delayed but your staff and crew were purely amazing!",southwestair,d4nigirl,0,,"Douglaston. NY" " thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice.",southwestair,"Gabriel_Wren",0,,"Nashville. TN" " thanks for getting me home from Denver tonight despite the snow!",southwestair,tbat08,0,,"Nashville. tn" " thanks for linking to Passbook. Might be old news but this is my first 2015 flight.",southwestair,SaraAMartens,0,,"Omaha. NE" " thanks for losing my luggage",southwestair,"joyajackson_",0,,"looking for alaska" " thanks for responding.",southwestair,derekbarney,0,,"Portsmouth. NH" " thanks for taking such good care of my luggage... http://t.co/PIvxean3jY",southwestair,DecembriaDawn,0,,"Los Angeles. New Orleans!" " thanks for the Cancelled Flightation today. Only airline that's Cancelled Flighted. Lost a customer today.",southwestair,slimbucks23,0,,"Columbus. Ohio" " thanks for the apology. Unfortunately i have had one too many bad experiences and will no longer be flying with southwest.",southwestair,NaLeih,0,, " thanks for the b day concert I watched them all (and noticed the fist bump/high five at the end of the ""rock"" version)",southwestair,MCarlucci,0,,SEA " thanks for the drink tickets hook up! Can't wait for my first international flight with you to NAS! pumped",southwestair,TTpKP12,0,, " thanks for the follow up. I appreciate it.",southwestair,jdaniels1974,0,, " thanks for the follow up. So glad to get my bag back.",southwestair,Neetz4,0,,Maryland " thanks for the great customer service today! 👍👌",southwestair,Btrap897,0,, " thanks for the info and the quick response!",southwestair,ljordan,0,,"Austin. TX" " thanks for the quick response. Should I call daily it wait the 5 days.",southwestair,itspr1,0,, " thanks for the reply. something is off with the phones becuz after 2 dropped calls at 2 hours on hold. I got through on 1 ring",southwestair,floridacarolina,0,,"Nashville. TN" " thanks for the response - flight time has passed - rebooked now",southwestair,marysilvadoctor,0,,"Nashville. TN" " thanks for the ride to Chicago. kmdw b738 http://t.co/6cpYPGFnD6",southwestair,horacioguapo,0,, " thanks for your assistance..you guys ROCK!!💯",southwestair,dominoeffect01,0,,"New Orleans/Dallas" " thanks for your attention. I've been flying southwest for 3 years and haven't had this issue in the past.",southwestair,boscott73,0,,"Denver. Colorado" " thanks for your excellent response time and assistance! All set :)",southwestair,Laulipop517,0,, " thanks so much for making my night 😀 cannot wait for my trip next week! http://t.co/NbZ45jCd1r",southwestair,KatMRG,0,, " thanks so much just had to make a Cancelled Flightlation! I've sent u the info.",southwestair,ItsDTruth,0,,"North Texas" " thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled!",southwestair,PlatypusDBHunt,0,,"Albuquerque. NM" " thanks!",southwestair,Q2wo,0,, " thanks! I expected a wait... Just not that long. :)",southwestair,JoyHaynes,0,,"Franklin. TN" " thanks! More concerned about the conflicting texts I was receiving my about my flight Having to drive 10 hours now 😢",southwestair,mcdaniem,0,,"Nashville. TN" " thanks! Very excited to see it :D",southwestair,mmcbride1007,0,,STL " thanks!!",southwestair,bushnelloptics,0,, " thanks!! We will see what happens!!",southwestair,mrc0421,0,, " thanks. What's your opinion on chances of getting in okay tomorrow?",southwestair,Dnovs,0,,Denver " thanks. already subscribe and have a RR Account. Had received a promo code last month but has since expired. Any new offers?",southwestair,DavidJAbramson,0,,"Maryland and Washington D.C." " thanks. but they told him he couldn’t a few hours ago. then my plane left after I tried to do it. Stuck waiting for hours now",southwestair,boudecia7,0,, " thanks. got put on the am flight tomorrow. Don't have much faith it'll get off the ground tomorrow though.",southwestair,"mrs_laurelanne",0,, " thankyou :))❤️",southwestair,"Aubrey__Cyr",0,,CT " that was supposed to say ""boo"" not book. booo.",southwestair,seezulu,0,, " that's awesome! Love flying SWA!",southwestair,cbtatenstl,1,,"St. Louis. MO" " that's bull. Once you add a fare to the cart you should be locked in. I made it all the way to PayPal.",southwestair,luoyegongfu,0,,"Tempe. AZ & World Wide" " that's gotta be a new record: 4 hrs in the air. 11 hrs waiting and 0 bags delivered to destination.",southwestair,scoobydoo9749,0,,"Tallahassee. FL" " that's why I fly y'all. that personalized service",southwestair,dalyrt5,0,,"Nashville. TN" " the 5:50 is sold out too?",southwestair,DaxJeter,0,,"Nashville.TN" " the ball has been dropped. My snowboard will not be making it to my destination. totalfail letdown",southwestair,scoobydoo9749,0,,"Tallahassee. FL" " the crew of 4649 has been great to us today. Traveling from Ft. Lauderdale to Louisville with 2 kids 7 and under. Thanks!✈️✈️",southwestair,md11pilotms,0,, " the flight isn't that empty.... Is this rude or not? http://t.co/4RL0p5JChB",southwestair,michaelpscott37,0,,Florida " the last 4 times I've arrived our gate has been blocked by a slow to depart plane leading to 30-60 min delays",southwestair,PorterHaney,0,,"Las Vegas" " the new logo is going to look amazing on the airplanes",southwestair,flappybirdisfun,0,,"dallas.texas" " the person I talked to couldn't do anything not normally available online other than the ""no charge"" part.",southwestair,dallendoug,0,,"Washington DC" " the sign in screen had major mobile issues. the responsive design wasn't working properly my Nexus 5.",southwestair,rebekahcancino,0,,"PHX. AZ" " the wait for the bags is longer than the actual flight.",southwestair,jaheard1,0,,Virginia " the woman working the counter in philly at 630 this am needs to be fired. Due to bad weather. I along with other passengers",southwestair,Foxycleo13,0,,"Memphis. TN" " then had to watch the staff check off each passenger on the list TWICE. because the first time they forgot look at IDs. Brutal",southwestair,MnMwillmott,0,,"woodstock. Ontario. Canada" " there is a good chance myself nor anyone else in this airport will ever be Flight Booking Problems southwest again..",southwestair,Kbaiocchi,0,,CT " there really should not be guidance to call via phone if you are that back logged. I could have done it online in 3 minutes.",southwestair,dallendoug,0,,"Washington DC" " there's a current Cancelled Flightlation in Indianapolis. my girlfriend is stranded. Any ideas. or help you can provide?",southwestair,"__betrayal",0,, " there's an hour wait here for reFlight Booking Problems in line at Omaha.",southwestair,LukeGUlrich,0,,"Omaha. NE" " there... from my first interaction with your people this morning. after bad weather. sorry but I wont be flying with you again",southwestair,Foxycleo13,0,,"Memphis. TN" " they arrived Late Flight but pilots got us to DIA on time. impressive outstanding greatservice allgood",southwestair,RenePhillips42,0,,"Rocky Mountains. Colorado USA" " they put me on the next flight available.. tomorrow morning :( Any idea if BNA will be open in the morning for my flight?",southwestair,paigelarae,0,, " they were moved to the 210pm flight 4649. Main concern now is luggage arriving with them. They were told that SW was having",southwestair,"crook_justin",0,,"Fort Lauderdale" " think flight 1945 from BNA to LAX will get off the ground tomorrow??? please snowbama",southwestair,mrc0421,0,, " think you have great people working for you.",southwestair,RichardAWeber,0,, " think you need to follow me for a DM",southwestair,Owen091612,0,, " thinks that a $100 voucher makes up for spending 4 hrs on a plane and landing at the same airport we took off from. Really?",southwestair,simpsonVT,1,,"Kensington. MD" " this is not a fair set up. I payed for a full seat. I should get access to a full seat. http://t.co/SbA0ARicyq",southwestair,FactualRevolt,0,, " this is ridiculous. It's been 2 hours on hold to rebook Cancelled Flightled flight.",southwestair,jeffreyfields,0,,"LA // DC // LA" " this was the 3rd Cancelled Flightlation in 2 days due to weather in Nashville. 3 trips to the airport. Each time communicated Late Flight by SW",southwestair,ericcox122685,0,, " this would be an awesome experience DestinationDragons",southwestair,lauraannB85,0,,"North Carolina" " though I work for another major airline. I LOVE your Black history month commercial. I Thank you.",southwestair,1malindac,0,, " three cheers to your Denver staff. Don't know if we",southwestair,SdubKatz,0,, " three hour flight to Orlando and no wifi? Uncool. firstworldproblems",southwestair,Scottyk1977,0,, " thx - fingers crossed they are found.",southwestair,"Val_Mack",0,,"Washington. DC" " thx - i managed to figure it out by trying diff confirmation s as i booked. just annoying it's not readily available!",southwestair,katieaune,0,,Chicago " thx but I'll be expecting a credit for this leg.",southwestair,MauriceRabb,0,,Chicago " thx for smooth landing today . we applauded! Now what can u do abt the weather? takemeback http://t.co/OQZ7Wc4lLA",southwestair,nicoleschmied,0,,Chicagoland " thx. Make it right. Help Meagan Fouty Brancato fl 2771 dfw gate 4 preboard w/kids - b4 group A please. Please.",southwestair,tonybrancato,0,,"Chappaqua NY" " to end its daily B737-700 flights from Washington Reagan to FtMyers on 8AUG avgeek",southwestair,AlMehairiAUH,0,,"Abu Dhabi" " to start 2xdaily B737-700 flights from Columbus OH to Boston on 8AUG avgeek",southwestair,AlMehairiAUH,0,,"Abu Dhabi" " to start 2xdaily B737-700 flights from OrangeCounty to Portland OR on 8AUG avgeek",southwestair,AlMehairiAUH,0,,"Abu Dhabi" " to start daily B737-700 flights from Columbus OH to Oakland on 8AUG avgeek",southwestair,AlMehairiAUH,0,,"Abu Dhabi" " to start daily B737-700 flights from Washington Reagan to FtLauderdale on 8AUG avgeek",southwestair,AlMehairiAUH,0,,"Abu Dhabi" " to the rescue. Sundown in Chicago. Next stop San Antonio! http://t.co/rQBpmwETtq",southwestair,AgroEquipment,0,,"Uvalde. TX" " today you sporadically changed my flight departure 5 times & left two hours Late Flight. Uncharacteristic of u http://t.co/TXhYJ40llG",southwestair,"l_miller91",0,,Oklahoma " too Late Flight now",southwestair,savitz,0,,"Palo Alto. California" " too bad I'm getting this memo: ""Your reservation contains modifications that prevent you from changing it online."" FUSTURATED",southwestair,jjenreich,1,,"Fort Lauderdale" " too long to wait for bags when they could have been on the next flight out. The party of 4 could have waited in Albany",southwestair,pmiwanowicz,0,,"Albany. NY" " took delivery of N8661A. a new Boeing 737-8H4 yesterday. http://t.co/5z9STyUQJ3 DFW DAL airlines",southwestair,dfwtower,0,,DFW " took our BOS to BWI plane for a flight to StL and promised a replacement 1.5 hours Late Flightr. Now 2.5 hours delayed. Not happy.",southwestair,NLPaquet,0,,"New Hampshire" " took our carryon bag with essential attire for a life changing interview tomorrow & it's not here: can we expect compensation?",southwestair,JacobNantz,0,,"CHICAGO-STL" " traditionally used sledge hammer - low $ taking share from driving | now scalpel approach through data science ANAmarketers",southwestair,kdtwill,0,,"Austin. Texas" " tried online and told I must call b/c of modifications to my reservation. Been on hold for almost 2 hours.",southwestair,faithfabulous,0,,"District of Corruption" " tried to enter that rapid rewards contest link on facebook but all my browsers kept popping up security warnings 4 it.",southwestair,BryanAndaya,0,,"Houston. Texas" " tried to rebook online but it says that I have to pay $200 for difference in price. Please help",southwestair,portugrad,0,,"Chicagoland Area" " truly the best in customerservice. If something goes wrong. no matter how big or small the issue was. they fix it. Thank you",southwestair,"Creative_Advant",0,,US " trying to change my reservation. been on hold for 45 minutes. and can't do it online-was directed to call. Help?",southwestair,cheesensausage,0,,"Eau Claire" " trying to fly out of Nashville tomorrow. How is it looking?",southwestair,jcfly123,0,,"Nashville. TN" " trying to get anyone on phone. Flt Cancelled Flighted. Please get me to Denver.",southwestair,suezquesteen,0,,"Murfreesboro. TN" " trying to get through to cust relations. Is there another to use?",southwestair,scottglass70,0,,"Midlothian. Virginia" " trying to get to Mexico in September! How about affordable nonstop flights????",southwestair,bikermom46,0,, " trying to rebook flight. On hold for 23 mins before disconnected and now almost 40 mins? Unbelievable. http://t.co/0BJNz4EIX5",southwestair,AnthonyLambkin,0,,"Nashville. TN" " turned my non-stop flight between Laguardia/dal into a 1 stop in STL. WTH? I'm thinking some sorta comp is in order? REALLY?",southwestair,dotcomjohn,0,, " tv stream means I get to spend my flight watching 1999 and 2011 Women's World Cup Finals. throwback bestflightever",southwestair,"kelsey_rae2011",0,, " tweet just popped up on my phone with follows. Missing my favorite Southwest pilot and brother.",southwestair,didieraur,0,,"Memphis. Tennessee" " u have a lot of pissed off hungry tired people stuck at midway 4 over 2 hours after scheduled departure. This is inexcusable",southwestair,Heavenlychc9,0,, " u texted that my flight from Denver to SD tmrw is Cancelled Flightled? Been on hold for an hour trying to get help. Any other flights?",southwestair,Julienbrandt,0,,"San Diego" " u were bae until u lost both of my bags and had no clue where they were or what happened to them for 36 hours :/",southwestair,brookardi,0,, " ugh kicking myself for missing out on destinationdragons. I need some back in my life http://t.co/sbEhi46bMk",southwestair,royvergara,0,,"Las Vegas. NV" " unable to book travel right now on the website or through the app. Help!",southwestair,vdeshp2,0,,"San Francisco" " understand the weather. these kids need to get home! Nice kids doing volunteer work from a RI high school. please help",southwestair,sasc1,0,,RI " understand weather is an issue but on time Cancelled Flighted reinstated Cancelled Flighted with hardly any updates and doing nothing for me= :(",southwestair,TravelWithSuze,0,,"New York. NY" " understand you can only do so much but often it seems like a quick request to the desk is all it takes no questions asked.",southwestair,MFarrell21,0,,"Cleveland. Ohio" " understood. Just frustrating. you buy early bird check on the day they go on sale at 6:30am and get mid 'b'. Feel ripped off.",southwestair,pkneis0414,0,, " unfortunately I don't even have that. My phone died before o had a chance to grab it. It was from OMA to SAN from 3/27-4/2",southwestair,JBadnastythug,0,,"Duluth. MN" " unfortunately no. it's my lack of status that's the big problem. My company policy forces me to buy the cheapest tickets",southwestair,soopermarkus,0,,Seattle " unfortunately once the call was answered service was horrid. SWA was the role-model of finger pointing & excuses DISAPPOINTED",southwestair,gabehosler,0,,"San Diego. CA" " unveils 4 new flights. including 2 from Ohio http://t.co/grkBj7bxlk",southwestair,fromtheleftseat,0,,"Phoenix AZ" " unveils 4 new routes. including 2 from Ohio http://t.co/4uRzvBPJKO via ",southwestair,0504Traveller,0,, " up at 4AM and arrive to find it already Cancelled Flighted. No options so miss my meeting. You might ""know"" but don't show it.",southwestair,duneshadow,0,,"Minneapolis. MN" " update 35 minutes into this pilot has turned off a/c. No longer freezing. but we are enjoying waiting for reload of all bags",southwestair,waltacooks,0,, " used to exclusively fly SW. but Late Flightly. direct flights & cheaper costs have me switched. 😔 why...so... few...direct...flights?",southwestair,HisBoots,0,,"Live Free or Die" " used to love you. but you keep rescheduling my flights. southworst",southwestair,mandapants1013,0,,"San Francisco. CA" " using social business roadmap to develop intelligent path to embed social across enterprise RaganDisney",southwestair,bvincent,0,,"Minneapolis. MN" " very confusing to receive ""your trip is around the corner!"" email when I already Cancelled Flightled the flight",southwestair,aroundsville,0,, " very disappointed in your customer service right now. definitely not feeling the luv. what's worse. 2nd time this winter.",southwestair,jenmedbery,0,,"New Orleans. LA. USA" " very disappointed in your handling of tonight's Cancelled Flighted Dallas flight. Not that it was Cancelled Flighted but no contingencies.",southwestair,horacioguapo,0,, " very frustrated with your customer service.Open seats on earlier flight. $154 to change. What a rip off!!",southwestair,"b_jell27",0,, " very frustrated. Bought early bird at 6:30am on day tickets were released and got mid-B ticket. Spend $50 for nothing",southwestair,pkneis0414,0,, " very poor customer service thru out each of my cxl flights😔 I should've flew ",southwestair,Mselite25,4,,"Rite behind my $$" " waited 34 mins for baggage MDW>:MEM and the in-flight service was suspended so no drink 😕",southwestair,JaimeMHopkins,0,,Memphis " waiting over a half hour for my checked baggage to be delivered! No updates from any ground crew",southwestair,mightymolar,0,,"Rockville. Maryland" " want go from New Orleans houston see my dad at md anderson can you help me out",southwestair,BradMcMorris,0,,"Colyell. Louisiana" " want to explain why I was on hold for 2+ hrs tonight trying to reach customer service only to learn they're only there Mon-Fr?",southwestair,"amy__kristen",0,,SoCal " want to pick up a customer from sign me up 🙌😏",southwestair,kylemusserco,0,,"#PureMichigan" " wanting a ⭐️ for the ✈️ finding the gate. No apology or exp. All good. I'm sure connecting flight leaving SAC will be chill!",southwestair,"Julia_Pabst",0,,"Los Angeles" " was earlier. for reFlight Booking Problems flight I'm on now. Didn't get a screencap. just said ""unspecified error"" and to call SWA",southwestair,sahandmirza,0,,"San Francisco. CA" " was fantastic! That's the best flight service I've ever had.",southwestair,JaylynCoffin,0,,"Orlando Florida. (Winter Park)" " was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious. Thank you.",southwestair,MarriedMariner,0,, " was on flight 2373 from CHI-BUF last night. almost 2 hour delay cuz someone got on the plane without a pass - sounds safe. 1/2",southwestair,MnMwillmott,0,,"woodstock. Ontario. Canada" " was wondering is there a reason why customer service is so busy? Been on hold past few days for many hours No answer Help plz",southwestair,JDG1206,0,,"Fort Worth. TX" " way to fuck up and lose bags. My husband has no warm clothes and no equipment. youdidit notcool",southwestair,amymiller305,0,,"South Florida" " we are 2 mins from departure of 4125 and no announced update nor an update to on time status. Everyone just standing. comeon",southwestair,"chi_ab",0,,Chicago " we are having a real issue trying to get thru to you. On hold for 2 hours & got disconnected! Please help!",southwestair,hzidell,0,,"Dallas. Texas" " we are trying to fly back from Orlando to BWI. The website has crashed and no one answered the phone. HELP",southwestair,BigSho31,0,, " we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? jailbreak RAG",southwestair,"theycallme_HH",0,,"Orleans/Tarpon Springs/London" " we can let bags flutter because we charge travelers that had to change dates fullprice and we don't let them travel",southwestair,TheRandyHarbin,0,,"Kansas City MO" " we checked in right at 24hr mark. Boarding C group with kids ages 6&8 dnt want to be split. What sld we do?",southwestair,LyonsBlitz0090,0,, " we desparately need yall to make a nonstop BNA->: TUL! Cmon it'll be popular. 😄 (right. ??)",southwestair,bebeabramson,1,, " we didn't nothing was ruined just wet. Just frustrating when after traveling for 12 hours you can't change into clean clothes",southwestair,Deadeye82,0,, " we had early bird. and it was great. Your employees were awesome. It was 3 passengers who killed the buzz.",southwestair,AuthorKristina,0,,Ohio " we have to stay in Chicago overnight and meet up with our bags there. I hope they stay put and don't get put on a flight.",southwestair,thisnamerocks2,0,,"Canton. MA" " we were rebooked on the 5:05 out of MDW. Some drink coupons could help!",southwestair,darreneyster,0,,"Chicago. IL" " we're doing our best: sitting at a gate waiting (while not being given information why we're delayed) isn't making this easy",southwestair,PawncePuma,0,,"Tucker. GA" " we're flying out tomorrow! PLEASE DONT Cancelled Flight!! Lol 😜✈️",southwestair,babyluv590,0,,murfreesboro " we're here at MCO. Thanks.",southwestair,brycezapped,0,, " we're pulling off the runway now! Making new friends with seat mates. Thanks for the response CB.",southwestair,WalkerAdams1,0,,"Kansas City" " we've been at the gate a long time. We're gonna miss our connection at MDW. Ack! http://t.co/qRXvZFrD1Z",southwestair,cvalenzuelaSD,0,, " we've now lost a whole day of our honeymoon... Very disappointed and frustrated with everything.",southwestair,thisnamerocks2,0,,"Canton. MA" " weather bc of system outage. Hopefully everything goes smoothly now. Thank you for follow up",southwestair,"crook_justin",0,,"Fort Lauderdale" " weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated",southwestair,Deadeye82,0,, " weather where? And at what time Cancelled Flighted? No I can't because meeting was today.",southwestair,duneshadow,0,,"Minneapolis. MN" " well I HAD a car & free place 2 stay had I known Unacceptable treatment from Spvsr. Sally in Cleveland. Disappointed",southwestair,RawTravelTV,0,,"New York City" " well I'm not sure what there is you can do. The bad experience had already been had",southwestair,"Nicks_Ellas",0,, " well my mom called earlier and you guys had her on hold for close to an hour",southwestair,"El_Cinco_Cinco",0,, " well. it was fun while it lasted. Not happy about the change to redeeming reward points. Won't be loyal anymore.",southwestair,IamMeast,0,,Michigan " went to front restroom on plane. on sink sign that said no water. use hand sanitizer. First time I've ever seen that. GROSS!",southwestair,DrShelleySFF,0,,"San Diego" " went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help?",southwestair,slobotski,0,,"Midwest + Airplanes" " were you handing out tickets while I was sleep ?",southwestair,EveryonegoesIMD,0,,"Henderson.NV" " weren't too ""sincere"" when you Cancelled Flighted my flight and made me drive 17 hours to get home..",southwestair,embenardos,0,,"•New York•" " what about for us that cant get to the states they are playing for the hunt? Any DestinationDragons tickets left?Even just one",southwestair,JuliaMooch1,0,,Boston " what are the chances you will be Cancelled Flighting all flights in and out of Nashville again?",southwestair,ZacDeFran,0,,Tennessee " what do I need to do when TSA pre doesn't show for a flight of mine?",southwestair,DrKenRussell,0,, " what does TSA Pre on my boarding pass mean? http://t.co/0HmmQCzkCf",southwestair,"Jewelzz_",0,,TX " what does a woman got to do to get a chance of a lifetime? 😖 DestinationDragons imaginedragons slaycancerwithdragons",southwestair,hippyminds,0,,"minneapolis.mn" " what does relay concerns really mean & how/why do u keep letting people on flights with bags larger than u state are allowabl?",southwestair,CSENOJ,0,, " what happend? Why did flight 668 get Cancelled Flighted for 2/22..I was on hold for over an hour and no help",southwestair,JustinMHobbs,0,,IN " what is DM?",southwestair,JennOlsen7,0,, " what is the status of the bag check area at FFL?",southwestair,srsable7290,0,, " what number can we use to all from outside the US? Thx",southwestair,CiaoBambino,0,,Everywhere " what robot is running this account. The same one that doesn't remember anything they ask. Same conversation over and over.",southwestair,WillBursch,0,,"Aurora. OH" " what to do when you show up to your destination with no clothes in your suitcase? nakedmeetings awkward",southwestair,Loloemartin,0,, " what's up with these delays?! Throw some priority boarding my way & I'll forgive you!! 👍 southwest southwestairlines",southwestair,"AshleyMarie_TIU",0,,"HOOSiER STATE" " what's yall corporate number bc yall are not trying to accommodate me at all!!!",southwestair,TinaIsBack,0,,"Nashville by way of New York" " when I called I was told my bag had made it to PHL. but still has not been delivered or any call from the delivery service",southwestair,HDsportsguy,0,, " when and why was flight 4471 from MSP Cancelled Flighted this AM?",southwestair,duneshadow,0,,"Minneapolis. MN" " when are the two free flights promo coming back?! Looking into the premiere card but might hold off or go with another option!",southwestair,jkhantivong29,0,,Denver " when are you opening the flights beyond august 7th???",southwestair,"jade_boucher",0,,"Windsor& Los Angeles-Cali Life" " when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! tripofalifetime",southwestair,Lb364,0,, " when are you starting routes to Hawaii and Canada?",southwestair,naters88,0,,columbus " when can I start Flight Booking Problems for next years super bowl time? 😩 help",southwestair,stefughknee,0,, " when can we expect customer service in Dallas to be available",southwestair,LenaRodGon,0,, " when does today's scavenger hunt start? I'm trying to help my little brother win! DestinationDragons",southwestair,jenicalindy,0,,"Salt Lake City. UT" " when is the last chance to get DestinationDragons tickets? I would die of happiness if I won 😭🙏",southwestair,geekstiel,0,, " when will airfare be available through December of this year? I have 2 major trips coming up and I'm anxious to book them!",southwestair,MitchHamilton,0,,Chicago " when will dates to fly go past August 7 2015?",southwestair,syrahminush,0,,"Bay Area. California" " when will sw return to customer service? Business travelers made sw now sw ignores us.",southwestair,StJudeEnergy,0,,ABQ " when will the winners of DestinationDragons be announced?",southwestair,livvyports16,1,, " when will you be accepting reservations past August 7?",southwestair,DrewTuckerDPT,0,,"Memphis. TN" " when will you have flight from DAL to PVD?",southwestair,"tracy_edes",0,, " when will you have flights for October 2015 available?",southwestair,cassidychiarito,0,, " when you enter every contest for DestinationDragons and lose :(",southwestair,benamcswag,1,, " when you're on hold with southwest for over 2 hours and it automatically hangs up on you. iusedtoloveu http://t.co/tEFHpuWMdJ",southwestair,AudgePodgerson,0,,Nashville " when's the next deal going to happen a poor college student is trying to fly to Orlando instead of drive in August! Lol",southwestair,"The_Real_INH",0,,"Long Island" " where are our bags?",southwestair,jpmanterola,0,, " where are our pilots? Plane is here flight says it's still on time. but we should of been off the ground 15 minutes ago.",southwestair,bsjuts,0,,Nebraska " where do we start? I've already wasted 1.5 hrs of phone wait time already :-(",southwestair,caralageson,0,,"Cleveland. Ohio" " where is mines?",southwestair,thaisayz,0,,USA " where is the great customer service I have come to know/expect: you LUV dropped by EB check in and no help in sight!",southwestair,CassandraWE,0,, " where was the inclement weather? Other flights left DCA today and this plane appeared to be coming from AUS.",southwestair,"Kat_Obser",0,,"washington. dc" " where your airline people screwed up our boarding passes on the way back from puerto Vallarta. This is horrible and we are",southwestair,Heavenlychc9,0,, " while you clearly didn't care about our troubles yday thought I'd share bags took >:90min and came back absolutely drenched..",southwestair,"_crazdan",0,, " who should I contact about a missing Rapid Rewards credit?",southwestair,suevannasing,0,,"Los Angeles. CA" " why am I still in Baltimore?! is doing laps around us and laughing about it. ridiculous",southwestair,scoobydoo9749,0,,"Tallahassee. FL" " why are flights still getting out of Logan now? You couldn't manage to get one out at 6 AM. when it wasn't snowing!",southwestair,leahennessy,0,,"Cambridge. MA" " why are the ticketing lines in Las Vegas so unorganized?? Mass craziness. Half of the ticketing stations unmanned.",southwestair,zslick99,0,, " why are yall trying to fly me to Chicago when I don't live there?! Send me home now!!!! Bullshit ass customer service",southwestair,TinaIsBack,2,,"Nashville by way of New York" " why are you literally the worst?",southwestair,duhhhLilah,0,,"New Orleans" " why are you the ONLY airline that is not flying out of BNA today?",southwestair,RPChewington,0,, " why can't i reschedule my flight online?",southwestair,duhhhLilah,0,,"New Orleans" " why can't you help me after you made mistake and dropped my early bird check in on your end? Where is the LUV?",southwestair,CassandraWE,0,, " why can't you take me to Knoxville?? yall are my fav help",southwestair,"AshleighMo_",0,,"TX // IN" " why did I not receive drink coupons with 65.000 points? But all my friends did?",southwestair,courtneywalker,0,,"Chicago. IL" " why did you book my hotel twice?!?! Ahhhhh",southwestair,elms614,0,,"Columbus. OH" " why do you charge so much moving from a full flight to an earlier flight with seats available? doesn't make sense to me.",southwestair,Grime145,0,, " why do you let one person board with early bird and save seats for entire party? notcool flight2149",southwestair,"RI_Mom",0,, " why do your MDW gates have so many fewer seats than your planes?",southwestair,aleczopf,0,,"New York. NY" " why does the customer service have rather inconsistent information",southwestair,MsNamri,0,,"Las Vegas. NV" " why doesn't your terminal B in LGA have pre-check? Makes me want to never fly your airline",southwestair,elisegraham,0,,"NYC or a plane" " why have you guys jacked up the prices AFTER you said prices were going to be lowered? SMH",southwestair,"Raven_TheGreat",0,,"Dallas. TX" " why is customer relations still not open....in Texas?!",southwestair,JReneeX0X0,0,,"Around..." " why is your website downnnnn :( ugh",southwestair,"hil_billy",0,, " why must the 4:45pm nonstop BOS-BNA flight stop running after August 7???",southwestair,OhYouLanceyHuh,0,,"508--954--305--615" " why so expensive to go to Vegas with stops in Late Flight June as I can get non stop for same on competition",southwestair,mcmahon0074,0,,"some where in massachusetts" " why the delay on Flight 423 BDL to MCO? Need to get to Florida for the ☀️& races in Daytona",southwestair,iammmadeux,0,,CT " why was Southwest only airline to Cancelled Flight all flights from Charleston? Was 7:50pm flight Cancelled Flightation really weather reLate Flightd?",southwestair,TheBaltimoreOs,0,, " why was flight 4199 out of Boston tmrw @ 1230 Cancelled Flightled?",southwestair,bradtronic,0,,Chicago " why would I want to when the last time I did. you screwed me out of my early boarding that I PAID FOR.",southwestair,CheteraC,0,, " wife's flight to DAL just got Cancelled Flightled. What does she do to find options to get back home? 1708 PHX->:DAL",southwestair,DigitalCK,0,,"Dallas. Tx" " wifi is so slow! What is the point having one if can't get on the Internet?! Ugh...",southwestair,ZulaPT,0,,"Carlsbad | CA" " wifi is the worst $8 investment I have ever made.",southwestair,"k_wasie",0,,"The happiest place on Earth!" " wifi on my plane but I gotta pay for it? Help your broke homegirl out✈️📱",southwestair,mollywynne,0,,"Aspiring Disney princess✨" " wifi stays connected about the lifetime of a higgs boson",southwestair,"___the___",0,,la " will continue to be my airline of choice. -most frustrating travel day I've experienced. 5 delays and 4 gate changes?!",united,jlgustafson1,0,,DEN " will do - if you follow back I can DM that info",southwestair,Jgrozalsky,0,,Boston " will do! heart flying",southwestair,Shadowjin12,0,, " will do. Thank you.",southwestair,MehtaGoesMeta,0,,"Astoria. New York" " will the Daytona 500 be available on free TV?",southwestair,mchlsprr77,0,,"west allis" " will there a non-stop flight from Midway to Boise for this summer season? Looking to book at labor day trip. Ty",southwestair,Leahey09,0,,"Chicago. IL" " will you ever have a nonstop from SJC to BNA?? We'll take SFO or OAK too! Pleaseeeeee thank you!",southwestair,Erinopie,0,,"Silicon Valley. CA" " will you please start offering services out of and to other airports.. Have to drive 3-4 hrs to use u",southwestair,wclsc59,0,,"johnson city tn" " will you please tell me if I'll make my flight out of here tomorrow 8am? I've been tryin for 3 days now to leave",southwestair,lesleemitchell,0,, " will you please work out a contract with to offer service there..",southwestair,wclsc59,0,,"johnson city tn" " won't answer their phones HorribleService NeverAgain frustrated AnswerThePhone",southwestair,WorkingWify,0,,America " won't let me send a DM because they don't follow me.. lovedflyingwiththem notanymore wrong badpolicy",southwestair,TheRandyHarbin,0,,"Kansas City MO" " woohoo that just made my day. I looked and just couldn't find that. thank you!",southwestair,syrahminush,0,,"Bay Area. California" " worst air line ever. you have no compassion of the handicapped",southwestair,Dablamo,0,, " worst customer service. Terrible attitudes. I don't care how big a storm. Your employees need an attitude adjustment",southwestair,LedPinkCloudz,0,,"Las Vegas. NV" " would be cool if the best airlines company hooked me up with tickets for Vegas :)",southwestair,CalbynSevilla,0,, " would be great if I atleast was next to my husband who is flying in the same reservation",southwestair,ashjshannon,0,,Detroit " would love Tix for Velour show-entered every contest and still haven't won :(",southwestair,SLCVeganista,0,, " would love to win tickets and take my son to Imagine Dragons in Provo Saturday night. Crossed fingers. DestinationDragons",southwestair,linkster93,0,, " would really like my baggage from yesterday. Employees at Akron giving me a tough time.",southwestair,WillBursch,0,,"Aurora. OH" " would someone please DM me the customer relations number. The website has only customer service.",southwestair,EllenMalloy,0,,Chicago " would you be willing to help me surprise my bestfriend with tickets to go see ? DestinationDragons Gracias!",southwestair,Raasclaattt,0,,"Ithaca. NY" " wouldn't it be awesome for my first time flying to be DestinationDragons?!",southwestair,geekstiel,0,, " wow! Some things are better forgotten!",southwestair,kipster81,0,,Pennsylvania " y airline I fly with. but haven't seen anything like this yet!",southwestair,Iluvfastracks,0,,"Pocono Raceway" " y'all are fast we already have our 5 winners! Congrats!!",southwestair,SouthwestAir,7,,"Dallas. Texas" " y'all the real MVP with these prices...",southwestair,"NumbersDnt_Lie",0,,"601.303.404.✈️ 400Blk" " yall have me sleeping in the airport until 4pm tomorrow! thanks",southwestair,masonsontwiter2,0,, " yall say flt 4200 is on time. yet we haven't boarded for a 3:35 departure b/c we are waiting on a new crew. Why the subterfuge",southwestair,RedArmyHooligan,0,,"Plain Ol Plano. TX" " yall still fly in the cold right?",southwestair,Rickonia,0,,Zamunda " yea but I was hoping to avoid the ticket difference amount as a birthday courtesy? flysouthwest lovesouthwest mybday",southwestair,saysorrychris,0,,"Everywhere But Never Scared" " yeah bruh its bool y'all niggaz just need to hire some more workers or something cause next time imma be forced ta disrespect.",southwestair,CaliNigga62B,0,, " yeah haha. Never been in one. It's expensive 😂😂 and we will!!!!! So much fun! destinationdragons",southwestair,amyums,0,, " yeah it happens. The PHX airport has extra long waits all spring long. Something locals know but tourist don't just FYI",southwestair,iSocialFanz,0,,"Phoenix. Az" " yeah they told me it would be on the next flight. I drove down and it wasnt. I just drove down for a second time and they were",southwestair,Foxycleo13,0,,"Memphis. TN" " yeah they're somewhere. Hopefully getting them back today. Just frustrated tweeting.",southwestair,IUallie,0,,"Bloomington/San Francisco" " yeah. all 4 are rebooked for tomorrow AM. Hoping the 3rd time is a charm for no Cancelled Flightled flights!",southwestair,kyddsr,0,,"nashville. tn" " yeah... that's not what happened. I'm really pissed. This is the kind of thing I expect from US or Austrian. not you.",southwestair,luoyegongfu,0,,"Tempe. AZ & World Wide" " yeehaw. You found us another plane. Thx for listening to me vent.",southwestair,Bigtopher,0,, " yep after two hours and thirty minutes",southwestair,AhamayIkuzus,0,,"St Louis" " yep. 99.99999999% certain it was on that flight.",southwestair,"Sara_Walsh",0,, " yes I was everything worked out great",southwestair,hllgruber,0,, " yes but not with out an attitude and nasty comment",southwestair,LRC110979,0,,"Rochester Hills. MI" " yes can do",southwestair,MsPersia,0,,"San Francisco" " yes please",southwestair,rzif,0,,"We know all so follow -A" " yes please!",southwestair,hirammrom,0,, " yes please.my son lives in NJ.",southwestair,cjgriede454,0,, " yes we did file a report and were treated rather rudely at midway baggage claim. Now we wait 2 days to get our luggage.",southwestair,RenkCathy,0,, " yes. Hung up and called a different number.",southwestair,scunning16,0,,Ohio " yes. Thank you. Oct 25-oct 31",southwestair,StarkTTT,0,,"Château d'If" " yes. please companionpass",southwestair,ginareidi,0,,"New York. New York" " yes. thank you. Just sent DM.",southwestair,wagneraj,0,, " yes. very much so! I was looking forward to using your airlines for future flights but never again.",southwestair,ceoDanya,0,,"The next President of Libya" " you Cancelled Flightled my flight and now I am in the back of the queue and you want to charge me 200 for business class? Stay classy",southwestair,Drewscifer,0,,"Washington DC" " you Cancelled Flightled my flight to BNA. I have flight from BNA 2 MDW tomorrow AM. You stranded me in DEN. I've been on hold all day",southwestair,bdhatch1,0,, " you Cancelled Flightled my flight to EWR. Flt 3076. U also Cancelled Flightled flights to LGA. Yet is flying on time to both. WTH??",united,juicereddi,0,,"New York" " you are a bunch of liars! Cancelled Flightled our flight and rebooked us four days Late Flightr!",southwestair,NatassaCahill,0,, " you are failing! Diverted. stuck and no communication! Make a decision and let us go!!!! 😞😡 flight 4229",southwestair,MyGuitarSS,0,, " you are lucky to have people like Annamarie and Norris at BWI. I hope they get recognized for excellent cust. service",southwestair,fishie1199,0,, " you are the Official airlines of DivadaPouch aka ThePoopQueen http://t.co/XXY2d2iMnP",southwestair,Georga46,0,,"Clover. SC" " you are the worst airline. Congrats!!",southwestair,"Laughable_con",0,, " you call this customer service?? Sitting in the tarmack for 1hr. lost bag. and you give me a $100. voucher???",southwestair,stilettoslife,0,,"Baltimore. MD" " you could be a little more accommodating with extending my flight credit.Whats 10 extra days! notahappytraveler",southwestair,Megs701,0,, " you cx'ed almost the entire east coast flights All other planes are taking off any traveling fine I need to get to Nev ASAP",southwestair,nerisa1127,0,,"Philadelphia PA" " you do a great job of achieving that at most cities. just not at BWI.",southwestair,"dman610_dave",0,, " you got me home over an hour and a half Late Flight but at least my baggage was delivered soaking wet",southwestair,jhoblitt,0,,"Tucson. AZ" " you guys are awesome... dontchangeathing luv",southwestair,joepalko,0,,"Delray Beach. FL" " you guys are so amazing for sending people to meet Imagine Dragons DestinationDragons 😋",southwestair,justatinydragon,0,, " you guys are so clever 😃 http://t.co/qn5odUGFqK",southwestair,sewmeup,0,,Wisconsin " you guys held our flight 330! Thank you!!! About to take off from MDW now to Oakland. Thanks",southwestair,jscottstubb,1,, " you guys just rip me off if I could Cancelled Flight every flight I had booked for my employees I would Buyer beware",southwestair,davidgoodson71,4,, " you guys need better communication to your customers. This is rude and unprofessional.",southwestair,itsEiBE,0,,"Lost In The Ether" " you guys rock! So easy. quick. and affordable to change my flight. bestairlineever neverchange",southwestair,"christina_kuo",0,,"Washington. DC" " you guys rule. I will DM you. <:3 Thank you.",southwestair,danihampton,0,, " you guys should stop doing service in Denver it's horrible I get stuck here every time! I've been here almost 24hrs",southwestair,masonsontwiter2,0,, " you guys there? Are we on hour 2 of our phone hold at 3am bc of volume or short staffing?",southwestair,mrshossruns,0,, " you have let me down! oversold earlybirdmeansnothing",southwestair,ClinicPolly,0,, " you have no baggage tracking system?",southwestair,asreese,0,,"Washington. DC" " you have open seats on flight 4001 pvd to MCO @ 1215pm today?",southwestair,JohnFMacky,0,, " you have the worst service. you Cancelled Flightled all your flights FLL to PHL all flights flew. Stuck in FL 3 days. done",usairways,"Tom_Fili",0,,"Havertown. Pa." " you just Cancelled Flightled my flight home so you better get me a private jet or something. I need to get home now",southwestair,"taylor_nacci",0,,"10-5-2013" " you know I ❤️you but trying my patience - had easier cheaper ways from TPA to PDX but stuck w u. Turned my 3 hrs in MCI to 6",southwestair,paindocsteve,0,, " you know what'd be beyond awesome? A pair of tickets to the show in ATL. A girl can dream DestinationDragons",southwestair,slemus12,0,,Georgia " you need this song for your next commercial! https://t.co/jU9rHZ4RQc. SWA love",southwestair,FoxyShred,0,,"dallas tx" " you need to get your act together. You new this morning at 830 our plane was malfunctioning. Yet I've been delayed 3 times ..",southwestair,Kbaiocchi,0,,CT " you need to redeem yourself. I lost respect for you tonight lostbags filmjobnoequipment",southwestair,amymiller305,0,,"South Florida" " you only hear about the bad things. Flying the last to weekends. the flights and crews were awesome. Thank you. 👍👍",southwestair,DStein026,0,, " you should have assigned seating. because now my cousin & I probably can't sit together on our flight tomorrow.. Thanks.",southwestair,LaRoseKayla,1,, " you should know the crew today on flight 1071 AUS to PDX was awesome! SWA",southwestair,StevenRheaDelga,0,, " you were my go to airline now not so much!! You say you care but I now see not so much! Right now. you suck!!",southwestair,parshooter321,0,, " you will extend if I call the day it expires.why can't it just be extended now? mightmismybrosgraduation",southwestair,Megs701,0,, " you're 4/4 on blowing it with your customer service. Shotwest Airlines.",southwestair,braadwise,0,,"Rogue. USA" " you're giving everyone tix for DestinationDragons except for me and it's during my birthday!!!!",southwestair,"thirty_lives",0,,"ʞᴚoʎ ʍǝu" " you're going to compensate us for the two plane changes in Atlanta right?",southwestair,martr152,0,, " you're killing me!! always delayed from SanDiego to SF!! ugh",southwestair,pnutbuttrnjille,0,,"san diego. CA" " you're my early frontrunner for best airline! oscars2016",southwestair,JasmineDT,1,,"Washington D.C." " you're right. I do. I've been traveling all day and you guys dropped the ball. Making for a long night.",southwestair,RyanBeydler,0,,"Nashville & Memphis" " you're the best",southwestair,polaroiddragons,0,,Texas " your ""complimentary"" hotel vouchers are BS! $79 a night for the crappiest hotel ever! I wouldn't wish this on my worst enemy!",southwestair,NatassaCahill,0,, " your A-list program is a complete JOKE! Your company does not value loyal customers.Time to look for another ""go-to"" airliner",southwestair,dahriowonder,1,,"West Coast" " your WiFi is shit. fix that up before I jump out of the closest bloody fucking emergency exit.",southwestair,FMLBROOKLYN,0,, " your agents were the ones who were rude and unhelpful and prompted my initial tweet. This is so easy to fix.",southwestair,tonybrancato,0,,"Chappaqua NY" " your app isnt working and i take off in like two hours help",southwestair,cosmicghoul,0,,"they/them" " your app repeatedly crashed and failed to display my name when checking in. Was unable to use app. http://t.co/0kN7PjelZL",southwestair,BraniffMoot,0,,"Baltimore. MD/Wash. DC area" " your checkin system is poor",southwestair,swood40,0,,"Sunrise Beach. MO" " your customer service is terrible. you're terrible. thought you should know.",southwestair,HannaPioske,0,,"CSB/SJU" " your employees at BWI have been amazing!",southwestair,butimvikki,0,,"D{M}V" " your employees were great!",southwestair,annapolitx,0,,"Washington. DC" " your flight attendants are really funny!! The sass is giving me life!!! 😂",southwestair,maitreyibandla1,0,, " your gate agent re-routed an impossible itinerary and we had to find a new airline to get us home. Super bummed about this",southwestair,clarelanusse,0,, " your hold music sounds like it's from Super Mario Bros for gameboy color",southwestair,katiefranci,0,, " your phone lines suck. I have a dilemma.",southwestair,"_JASSSYY",0,,Beysus " your phone service sucks",southwestair,michaelossa,0,,"Newark. Ohio" " your social media team just said ""sorry"". Thankfully submitting a complaint got resolution from an amazing rep who called.",southwestair,gitmo234,0,, " your website has now reverted my 1st flight to only a 5-minute delay. But it's changed. so is that reliable information?",southwestair,smcrissman,0,,"Hampton Roads. Virginia" " your welcome. It was the thoughts of nearly the entire plane.",southwestair,sammyboy405,0,,"Mustang. Oklahoma" " your wifi is angering me with its slowness",southwestair,KissesofGodiva,0,,"#BrownsNation" " 👏👏👏 on that Late Flightst ad. Makes me happy to be flying you in a few days. BETHonors",southwestair,EDWINKONSEPT,0,,"Logan Square. Chi / Austin. TX" " 😅 you won't let me change my reservation online so now I'm just wasting my time. http://t.co/mHA3xXaeD5",southwestair,Andieeejo,0,, " 4569 Cancelled Flightled. had to get refund. Cancelled Flightlations happen. But the 25+ min phone wait & painful music unacceptable. Come on...",southwestair,SantowDan,0,,Chicago "'s CEO Kelly draws record crowd to Business Partnership breakfast http://t.co/CVba4olcBl http://t.co/wTa5pX70A5",southwestair,capgaznews,0,,"Annapolis. MD USA" "'s CEO Kelly draws record crowd to Business Partnership breakfast http://t.co/hrvuKtpvn1 http://t.co/MY3dnVBZAZ",southwestair,MDGazette,0,,"Glen Burnie" "- ...was only less than 3500pts. but it helped. Had PartnerRewards incoming. but not fast enough to keep pts from expiring.",southwestair,passthechorizo,0,,Chicago "- I called and they solved the flight Cancelled Flightlation issue in 15minutes. May be ask them how to do it? getmorehands",united,SherzodGulamov,0,,"Washington DC. New York" "- Wife's RR pts expired a few days ago. were planning on Flight Booking Problems trip today. Anything you can do for us? On a tight budget...",southwestair,passthechorizo,0,,Chicago "- is new MKT strategy to be average like all the rest? whathappend? RR Points Devalued- AGAIN -http://t.co/mDbDYomrs7",southwestair,ProfessorpaUL15,0,, ". 50th Anniversary on April 10th. Still. Sweethearts. Companions. Lifetime. Sons. Families. Love.",southwestair,TNVOLINFL,0,, ". I really appreciate you all's BHM commercial that aired today during 's BookofNegroes",southwestair,SouthernBeau87,0,,"The Bull City. NC" ". I've been on hold for 3 hrs. now. waiting to talk to someone with a pulse to get my Cancelled Flighted flight rescheduled. Is this SOP?",southwestair,nelsjeff,0,, ". a complete horror show. Flights bumped three times today. before noon. not how to run an airline. cantblametheweather.",southwestair,DubTeed,0,, ". answered right away for a new res. but can't rebook the people that were supposed to leave today? Worst customer service.",southwestair,sgodsay,0,,"Roxbury Crossing. MA" ". been on hold for an over an hour now - when can we expect some customer service? disappointed",southwestair,sgodsay,0,,"Roxbury Crossing. MA" ". got ""duped"" w/ a connection on 1st flight (sneaky). now u won't give me a seat on an earlier flight w/ availability. Shameful",southwestair,MySnobbyCX,0,, ". on unscheduled aircraft change. please have a better system in place. not worth the paid upgrade. REFUND",southwestair,CWiesmore,0,,Chicago ". real sincere apology! Makes my day! Glad to know flying mail is more important than me. Never flying SW again! badservice",southwestair,MySnobbyCX,1,, ". remember me? Wouldn't let me on 3:05pm flight (seats available). Now my 7:40 flight is delayed. Worst airline. badservice",southwestair,MySnobbyCX,0,, ". rude customer svc. won't accommodate an earlier flight w/o $400 charge. US Mail takes priority over customers. badservice",southwestair,MySnobbyCX,1,, ". sev ppl im my office received an apology and 2k. FF miles for this delay. only apologize to select ppl? I got nothing..",southwestair,tbuccheri,0,, ". thanks for being so good to us military folk. It's cold in StLouis but I sure enjoyed my flight. http://t.co/RcdH183Q1J",southwestair,jodyfuller,0,,"Opelika. Alabama" ". what do you know? Finally lined up like cattle to board my SW flight (after original departure time) badcustomerservice",southwestair,MySnobbyCX,0,, ". you're really going to let and get the best of you? http://t.co/vUdWJm1lYB",virginamerica,ChrisSaysThis,0,,"Boston. MA" "... I love you. Air travel doesn't get easier.",southwestair,tradingtrainer,0,,Colorado "...give the crew of SWA 4007 a high five from this AV-8B guy for its nice XW landing into . Nicely done!",southwestair,NickStewart140,0,,"Northern Virginia" ": VIPLiveintheVieyard - first time we tried to redeem pts for *anything*. it really did not go well. disappointed",southwestair,RealMaryAgnes,0,, ": Tried for VIP Live in The Vineyard but yr site went down. by the time I got in 2 redeem pts those packages gone.",southwestair,RealMaryAgnes,0,, ": grrrrrr I need a flight there first! Maybe for my bday next month...",southwestair,MelRiaCarLite,0,, ": why no charging station in SAN?",southwestair,ginnyrajnes,0,,"baltimore. md" " is this account even aware of the destinationdragons contest? The one youre fucking up for me?",southwestair,birdman64015,0,,"Missouri. unfortunately." " thanks for leaving me hanging here. destinationdragons flights all fucked up now. No help?!",southwestair,birdman64015,0,,"Missouri. unfortunately." " ARE YOU KIDDING ME?? Bad customer service. folks. Flew from PSP to PHX flight 2692 on 2/19. (cont) http://t.co/KigfKVXxDQ",usairways,OnlySarah,0,,"Austin.TX" "",usairways,JeffSpeckAICP,0,, " Just talked to reservation. Must congratulation to them. Very friendly. Good for usair. The ONLY airline we fly.",usairways,theeyeman3410,0,,"iPhone: 38.851982.-77.185593" " My email gets me a canned response that it takes 10 days for mileage to get credited --- It's been three months and my miles",usairways,worldwideweg,0,, " No one picks up the phone all day/ no opportunity to leave a voicemail",usairways,worldwideweg,0,, " Not good. On hold for over an hour. http://t.co/wSgYckCIIO",usairways,ChuckManicotti,1,, " US AIRWAYS DON'T CARE FOR CUSTOMERS. Worst experience today with US airways.. Myself. wife and toddler",usairways,amist101,0,, " my miles will expire on 2/29 and it could take someone 10 days to respond...I have over 150000 miles that I do not lose i❤usair",usairways,MarciDunnagan,0,,"Boston. MA" " ! THE WORST in customer service. ! Calling for over a month to book a flight! poorcustomerservice usairwaysfflyer",usairways,Indydi5,0,,Maryland " ""please call Late Flightr"" is not acceptable - but neither is being on hold for 5+ hrs onholdwith",usairways,jrscharf,0,, " USAirways disappoints AGAIN! Cancelled Flighted flights Missed appointments Promised refund is a lie",usairways,rodeorose1962,0,, " - I had 20.748 miles in my account and was informed I'd forfeit them bc of 33 months of inactivity - I",usairways,worldwideweg,0,, " 2 calls & wasted 3 hrs on hold to change my coming divided awards weather reLate Flightd flight. Y'all disconnected me 2x. Please help.",usairways,dagzapatero,0,,"Tidewater - Virginia" " 2 hours on hold and issue still not resolved. hope to make my flight in 12 hours. for every minute of talk = 20 minutes of hold",usairways,jswem25,0,, " A few years ago I lost over 50.000 miles bc I was physically unable to fly during the period. I submitted a doctor's note.",usairways,worldwideweg,0,, " And now your half assed plane is falling apart. Some one tell my family I love them! DoBetter http://t.co/UA6doUA34l",usairways,POnions,0,,"CT. USA" " Flight 4454 aircraft at gate. but no crew? Will be 2+ hours Late Flight to destination. Come on!",usairways,JeffersRich,0,,"Windermere. Florida" " Have an agent with reservations contact me instead of asking me to waste my time by sitting on the phone for hours",usairways,dosydoh,0,, " Houston Gate 17 customer Service needs to treat people with respect. There are hardly people waiting! chillpill usairwaysfail",usairways,mydulcebella,0,,Pennsylvania " I have 3 times and no one has been able to help me out",usairways,DAngel082,0,,"New York" " I have a party of 4 booked for a flight in Aug. At 10:05am. how can I find out how much it would cost to change to an earlier fl",usairways,Suejacken,0,, " I just reserved a flight with my companion certificate. where do I mail the certificate for verification???? THX!!!",usairways,Plopadiddy,0,, " I need to email customer service for help and a question. can you please provide the email address?",usairways,Tai00,0,, " I open the credit card and earn 44.000+ miles. and you wont' credit the miles to my account to restore the forfeited miles",usairways,worldwideweg,0,, " I will never fly us airways again.",usairways,monky797,0,, " I'm glad this airline is going to be swallowed by American!!! American always picks up the phone and solves problems.",usairways,worldwideweg,0,, " I've never been treated this badly",usairways,worldwideweg,0,, " If you can waive a fee at time of Cancelled Flightation. you CAN WAIVE IT AT A FUTURE DATE! usairways ripoff poorcustomerservice",usairways,Ltos5363,0,,"South Shore. MA" " Instead of fair treatment. I got a nasty letter from a lady in senior management that illness forfeits miles like death.",usairways,worldwideweg,0,, " Instead. the miles are credited to an account that i did not open",usairways,worldwideweg,0,, " Interesting you forward compliments but never complaints! World's worst airline GoingForGreatnessFAIL",usairways,smw04,0,, " Lilly M in SJU check in is fabulous!",usairways,aemccollum,0,, " Mad love http://t.co/4ojrSDWPkK NYC-",usairways,HybridMovementC,0,,"everywhere. all the time." " My tweet gets me a response to email dmsc.com",usairways,worldwideweg,0,, " Three months and my miles haven't been credited. No one is going to read the email I sent.",usairways,worldwideweg,0,, " and now I'm going to miss my G'ma's Memorial because I didn't FlyDelta.",usairways,FalconjcJohn,1,, " big thank you to your ticketing agent Ute V at Dulles-Washington for OUTSTANDING guest service to get me rebooked",usairways,Tom4719,0,,"West Des Moines. IA" " but have to return car to clt can I skip my flgjt back tonight from gso to clt and pick up at clt to fll I was told yes",usairways,nanceebing,0,,"south beach/ LA / NC" " can you help me out?",usairways,Tai00,0,, " flight missed due to mech issue. No food voucher. transported to different airport. no rental reimbursement 😡",usairways,amist101,0,, " glad to be home and that your great people got me home safely. Sad for others who didn't get back bc of scheduling problems.",usairways,PsuOhiofarmgirl,0,, " has me on my toes whether I'm going to make my flight back to Boston tonight",usairways,theF4rns,0,,USA " how does one downgrade a flight?",usairways,tjelke,0,,"Miami. Florida. USA" " in don't have it on me at the time as I am taking Amtrak home. How do we call for partial refunds?",usairways,"Matt_Gerlach",0,,"ÜT: 43.106744.-76.14949" " is a bag that is 23”L x 9”W x 12”H allowed as a carry on?",usairways,"S_truscott",0,, " is there a better time to call? My flight is on Friday and I need to change it. Worried I may be on hold until then.",usairways,jhazelnut,0,, " last 2 times I checked a bags they were severally damaged. No one answers the baggage call line for status? chairmanlove",usairways,RAEtnyre,0,, " my flight was 3729...but I left my phone on the plane or the shuttle :(",usairways,DAngel082,0,,"New York" " nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay.",usairways,mwasserman818,0,,"Flying Giraffe Travel" " ok my 4th try today....giving up at 12.45am after 138 minute hold time. terrible http://t.co/Ps9Q9RPSiL",usairways,lminboston,0,, " please don't go to the check in process uses at MCO. It's an absolute disaster.",usairways,jtalarcek,0,,Orlando " really u gave 6 scotch on the rocks to an out of control drunk and would not let my sister change seats when he was grouping her",usairways,weezerandburnie,0,,"Belle MO" " redeemed themselves! Flight out at 7:44!!! Had to call and negotiate. but thank the Lord I'm heading home!!!!!",usairways,PsuOhiofarmgirl,0,, " sitting on Tarmac in PIT for 30 min. No announcement. Just sitting.",usairways,CAVHkraMriA,0,, " thank you! Glad to be heading home! Great people at your call center!",usairways,PsuOhiofarmgirl,0,, " thanks I hope I get to my destination",usairways,DAngel082,0,,"New York" " thanks! Now I just need to locate where my luggage is!",usairways,DAngel082,0,,"New York" " that would be lovely! You have great people working in your organization.",usairways,PsuOhiofarmgirl,0,, " to arrive the plane I'm sitting on needs to take off...wish someone would tell us what the holdup is",usairways,DAngel082,0,,"New York" " well its 11:45am and just got an email that my 11am flight is delayed-thats not right",usairways,DAngel082,0,,"New York" " where's my bag? In line 200 deep at DCA. Agents say call 800 . 800 says talk to agents. Abysmal customer service",usairways,Fioralainn,0,, " will be stuck in PHX overnight. Service is getting worse. Flying southwest from now on.",usairways,jodimgocubs,0,, " you Cancelled Flighted & rescheduled my flight & still getting updates & can't find my current flight on my account http://t.co/8Je1h3666w",usairways,Harmony1412,0,,Wonderland " you Cancelled Flightled both my flights and refused to give a voucher despite no flights for 2days. neveragain",usairways,ashleyapaine,0,, " you took the miles out of my account and told me that I could restore by paying $150 or opening a credit card",usairways,worldwideweg,0,, " you were always my go to. What happened? Airbus over Boeing. and now no customer service?",usairways,MarthaH65165635,0,, " ""Able""? Does that mean not having private conversations and not helping those w/ luggage that won't fit overhead?",usairways,JoanEisenstodt,0,,"Washington. DC" " ""Airport snow removal method 22...""",usairways,sundialtours,0,, " ""Owen F"" at DCA Gate 42: rude.",usairways,"smash_tag",0,,"Buffalo. NY" " ""We can't help you. We don't put people up in hotels when you miss a flight it's against policy.""",usairways,vasisht,0,,"A galaxy far far away" " ""admirals club"" at CLT has rude. and ignorant front desk staff.. you have fallen so far...THANKS DOUG PARKER!!!",usairways,od2be2003,0,,"Dallas. TX" " ""good news. We've located the crew and made contact with them"". flight was supposed to leave 4 minutes ago. usairwaysfail",usairways,VikingJim60,0,,"Doylestown. PA" " 2066. Was on plane from PBI to CLT and knew about the frozen water. Also saw a plane to NYC take off at the gate next door!",usairways,CorbettPM,0,,"Boston. MA" " 428 delayed due to frozentoilet medicalissue mechanicalissue dispatchissue We've heard it all! LetsGo",usairways,BolerChris,0,,"Knoxville. TN" " 555PHLtoSLC this is happening now.",usairways,"BrettPatrick_",0,,Philadelphia " 686 is delayed due to tail winds and need to jump on 521 to SEA. leaving the same time this arrives. Is there a chance to hold?",usairways,rgarrets,0,,"philadephia. pa" " 695 might have been Cancelled Flighted? mechanical issue. 6 hours Late Flightr 100 people still waiting and Zero information. Please send help.",usairways,"rsnewman_nyc",0,, " DividendRewards Urgently need to speak with a CS rep. My 50K miles havent shown & I've fulfilled all reqs. Flight Booking Problems flights today",usairways,"marisa_negri",0,,"Austin. TX | Atlanta. GA" " FAILINGYOURCUSTOMER ONE BY ONE",usairways,PrettyMommy86,0,, " NoService good luck trying to reach a human! Twice sat on hold for over 50 mins... neveragain",usairways,MLasichak,1,,"Crofton. Maryland" " Overbooked SXM-CLT delayed deplaning extra passengers. missedconnection forcedovernight CLT. no lodging/food. Disappointed.",usairways,T2inSF,0,,"San Francisco" " PHL why does it take an hour to offload bags. especially after taking 30+ min to get a jetway to get off plane after landing?",usairways,"ursus_marit",0,,"The Last Floater" " SOS WHERE IS MY BAG ?",usairways,RaulFNYC,0,,"GLOBAL CITIZEN" " ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a RockStar. was a tremendous help in a tough situation. PromoteThatGirl",usairways,awitsportsfreak,0,,"Wisconsin. Arizona and..." " USAirways So my flight was Late Flight getting into charlotte so i miss my connector to Phoenix thanks again last time I EVER FLY USAIR",usairways,"The_Big_Guy27",0,,US " Unbelievable that for 2 consecutive days I can't get through to a person. On hold over 2 hours and still going",usairways,billskutch,0,, " Wronganswer. Talk is cheap. Customer service is the action of making things right for the customer. fail again.",usairways,FalconjcJohn,0,, " fail when the inbound flight arrives after the scheduled outbound departure. and still ""on time"" http://t.co/k0MHZrJF6e",usairways,crescentmoon01,0,,"Alexandria. VA" " flight2031 the flight to Hell",usairways,Bnuuug,0,, " flight4592 LET US OFF THIS PLANE!!! please go to a gate. This is absurd.",usairways,terryheubert,0,,"The District of Columbia" " not happy. wife 40th Bday trip. would like to be fully compensated for both flights",usairways,daroberts1,0,,"Virginia Beach. Virginia" " stuck in Florida with no flights... Service sucks here. nofood nodrinks nohelp",usairways,MosheStatman,0,, " success made flight . please thank the crew of 556 great time recovery",usairways,cahillwilliamr,0,, " tbt every day.",usairways,JosephPMathews,0,,"San Francisco" " usairways Raleigh NC: baggage carousel staff were aggressive towards people waiting 1 1/2 hrs for bags. Flight 699",usairways,TheLoveBite,0,,"Los Angeles. CA" " usairways lost a passenger today for not upholding their promise of excellent customer service!!!",usairways,"Alauric_21",0,,ImInMiamiBitch " $75 for that uncertainty? I know u run an account: u don't create policy. But it's an undue penalty for a job req'ing flexibility",usairways,"Phil_Sports",0,,"Bristol. CT" " & what are your weight restrictions for carry on luggage? Can find measurements but not weight restrictions. TIA",usairways,heatherjpitcher,0,, " & : 1 flight Cancelled Flightled yesterday and now a delay today has robbed my daughter of 2 days with her grandparents. Thanks",usairways,RockUrHumanity,0,,"East Coast/New England" " & also that I was told no comps. upgrades. etc. ReFlight Booking Problems is good enough. usairwaysfail",usairways,CLChicosky,0,, " & there are seats together. they just have fees. Seems if I'm taking a 5am flight the least you can do is wave the $10.",usairways,cristalyze,0,,"Washington. DC" " >:250k miles on usair. Last four flights not good. Other airlines much improved. Billing issues. seats. legroom. in air service.",usairways,MarthaH65165635,0,, " 'preciate it but cant get off plane to speak w agent / wont come on plane 5015 knoxville...?",usairways,HirasmusBidragi,0,,Scruffyville " - 53 minutes on hold for a reservation?",usairways,m2gris,0,,"Irvine. Ca" " - 800 referred me back to baggage services but I left the airport. I was on seat 17A",usairways,tuneday,0,,"Philadelphia. PA" " - BOS ->: DCA delayed again. This needs to stop. I will be filing complaints with the FAA and Consumer Affairs",usairways,"Bowen_Lu",0,, " - Check-in staff at PHX are awesome! Great traffic control for general boarding.",usairways,SkyDiverChad,0,,"Phoenix. AZ" " - First impressions are hard to reverse. A horrible first experience with you. Will never fly with you again!!!",usairways,ajbibbs,0,, " - Good to know that your phone customer service is still impaired due to ""bad weather"" that was over a week ago jetblueanyone?",usairways,oliviahaymond,0,,"Tampa. Florida" " - HA! flight to CTL delayed! Going to miss connection. Can you please transfer me to another airline asap? http://t.co/1XdLbiBClP",usairways,FahadHassan,0,,"Washington D.C." " - Huge props to Parizad at checkin in Sacramento for her help on Friday to get 3 of us home when other airlines were delayed",usairways,ShawnHFoster,0,, " - I bet you don't. but I'm the paying customer here. I know how to check for flight delays. thank you.",usairways,"Bowen_Lu",0,, " - I wouldn't need to wait on hold for 6+ hours if your website worked correctly - please respond!",usairways,jrscharf,0,, " - I'm currently missing a basketball game due to your lost bag policy terribleservice wheresmyrefund",usairways,"swatkins_44",0,, " - I'm in the Cust Svc line. Your Charlotte. NC agents better be in their A game.",usairways,newcrackofdawn,0,, " - Janet & my DEN-PHL flight Cancelled Flightled Saturday. USAIR rescheduled automatically & notified us by email at no additional cost.",usairways,LarrySandeen,0,,"Southeastern Pennsylvania USA" " - My guess is what happened in Vegas ended up in Philly Sexy http://t.co/qgMfCB7yT4",usairways,GPachtinger,0,,"Levittown. Pa" " - No live person to speak with all day at Dividend Miles. after they wrongfully took over 65.000 miles out of my account.",usairways,worldwideweg,0,, " - almost 2 hrs 30 mins on hold - any idea how much longer?",usairways,AbiBarrow,0,,"Cambridge. Ma" " - been on hold for more than 2.5 hours - this after not getting through after 2 hours on hold this morning with no answer - help!",usairways,jrscharf,0,, " - been on hold with reservations for over 30 min already! worstairline",usairways,shivadelrahim,0,, " - been standing at the gate for 45 min trying to go standby bc I will miss my connection. No help! Do NOT fly US AIRWAYS!",usairways,UyonJ,0,, " - delayed 1851. Need an extra 5 min to make 1769. Would appreciate a little help again this week.",usairways,RyanMelton,0,,"Independence. MO" " - done :)",usairways,schenkeytown,0,, " - flight was Cancelled Flightled to Buf today. Waited in line for 2+ hrs & cus service was rude. No flight until Tues. Need to get to ROC.",usairways,peacheslt4,0,, " - flights 4500 AND 403 delayed for ""crew availability?"" What gives? I'm getting to TPA 2.5 hrs past my scheduled arrival.",usairways,JeffGRogers,0,,"Spring HIll. FL" " - had to call to find out I was re-booked tomorrow. why ask for my number an email for day of info",usairways,"Mark_Shires",0,,"WITSEC League" " - have dinner reservations in a few minutes -- and I've been trying to get through to you since BREAKFAST. onholdwith",usairways,jrscharf,0,, " - how do I get an answer to my question? Holding for hours . after 6x getting your message just said you aren't taking calls.",usairways,jrscharf,0,, " - is stranding your customers. not reFlight Booking Problems them. and then not answering the phone the way you treat Platinum members?",usairways,PDQuigley,0,,"Washington. D.C." " - just passed the 3 hour mark onholdwith you for THIS call. Gave up after 2.5 this morning.",usairways,jrscharf,0,, " - love the changes in the lounge - cheese. veggies. olives in addition to the crackers and snack mix.",usairways,sherrylweir,0,, " - on hold 45 minutes trying to rebook Cancelled Flightled flight. Really?",usairways,HollyAlfano,0,,"Washington. DC" " - so far so good this week. SAV to CLT boarded BEFORE the departure time (first time in 4 weeks). Perhaps an on time departure?!",usairways,twitabuggin,0,, " - thanks however I feel like the system has failed me -- what is the solution?",usairways,worldwideweg,0,, " - thanks. I hope so. Maybe you can put in a good word for me? :-)",usairways,EmmaJLogue,0,, " - the worst! Hold time crazy. agents horrible. no accountability! USAIRsucks",usairways,KaiserRolls,0,,Arizona " - what a disaster! Flight 3739. missed passenger count by 5 since it was done manually!! Really???",usairways,mnorouzi,0,, " - what is your policy regarding large-size passengers who cannot fit into a single coach class seat?",usairways,ThatLittleAnt,0,,"New Haven. CT" " - who do I call to use credit fm. prev. cxl tix that can't be rebooked online?Rep I called quoted me $1k higher than the website.",usairways,AlxStevens,0,,"Waynesboro. VA" " - why can't the gate agent on flight 759 provide an update? Seriously. this is ridiculous how long people have been waiting",usairways,traxleris1,0,,"Philly. Chicago. MSP. Vegas" " - you kind of screwed my day up. at least it was outbound. but you did save it by stranding me in a ",usairways,"Mark_Shires",0,,"WITSEC League" " -- I've been on hold 40 mins to Cancelled Flight my reservation for this afternoon. Is there another way? Web tells me to call.",usairways,xtingu,1,,"The Wilming Town" " -1st x told no travel advisory-now TWO hrs on hold & disconnected. Fl from BHM to Charlotte to PHL won't go-HELP!!!",usairways,FirstTeachers1,0,,"Birmingham. AL" " -beg to differ. 4 things booked wrong and still not fixed. Get your act together! USAirSucks",usairways,KaiserRolls,0,,Arizona " -doing best??? Think not. Lousy way to run an airline. Why no online way to connect? You be on hold for 2hrs & then zip",usairways,FirstTeachers1,0,,"Birmingham. AL" " -not just this trip. been a few. Ur saving grace is ur cheaper flights. Now willing to pay more 4 bttr service on bttr airlines.",usairways,MelaniePanton,0,,"New York. New York" " . I am embarrassed for us air and their inability to manage during weather delays.handling of 4435 is an example",usairways,mwkriv,0,, " . since jan 22 have been on 10 flights. Why the disrespect in CLT. flt 2063 at 2:50pm on 18feb to DCA? just asked herba question",usairways,ucbearcatdad,0,, " ... I f@$%ing hate you.",usairways,"Saint_Louisan",0,,"St. Louis to Parris Island. SC" " ... What's going on at ?! I've been sitting at the gate for 45minutes.",usairways,EggZackLeeMe,0,,"West Chester. PA" " .... I've been trying to get through to book a reservation and the system will not let me through. Day 3 ridiculous",usairways,MrDrewcoleman,0,,Louisiana " ...2 hours on the plane. they at least got us on a direct flight a couple hours Late Flightr on United",usairways,SteveBass2,0,, " ...Loosing a lot of business by using Barclays. I cant believe that you cant apply for a card if you live in Iowa.",usairways,LinseyGarwood,0,, " ...YOU ARE DESPICABLE! The flight plan was lost! Now we've been sitting on the tarmac for an hour! Its a 45 min flight!",usairways,scottydont11,0,,"El Paso. TX" " ...be found when he checks in. Now no info. Please DM me and help me fix this NOW. (3/3)",usairways,LindsaySweeting,0,,"Asheville. NC" " ...these changes as well to Late Flightr find out that the flight I was scheduled for isn't ready",usairways,RayAllStar28,0,,"Lawrence. MA" " ...was Cancelled Flightled and now I need to locate my baggage",usairways,Spencerklein,0,, " / are incompetent.",usairways,tluecke12,0,,Chicago " / don't forget without your customers you would be out of business! epicfail usairwaysfail",usairways,mydulcebella,1,,Pennsylvania " / was the worst experience I've ever had flying. Rude. delays. Cancelled Flightlations. lack of updates. and wasting our time",usairways,EdPlotts,0,,Philadelphia " 1 1/2 hours on hold to customer service without anyone answering is more than ridiculous!",usairways,TerriHaisten,0,, " 1 hour and counting on hold :( why? http://t.co/clOB5qwMXR",usairways,RickyRomanXXX,0,,USA " 1 person to check in 50 people and the plane boards in 20 minutes and he is telling people exec bene's not honored",usairways,nickpasculli,0,,"Monterey County. CA" " 1-2! Rock hit the plane! In a delay now! Never an easy day with US Airways! Ya never fail to let me down!",usairways,Jabis4,0,,VT " 1.223.22 of unusable funds. Will not book with you again. usairwaysfailscustomers",usairways,PrettyMommy86,0,, " 100 feet from the gate at PHL. but no ground crew. You can't make this up.",usairways,VikingJim60,0,,"Doylestown. PA" " 13 years of Naval Service and I run the travel department for all my commands...",usairways,GREATNESSEOA,0,,"McKinney TX" " 1500 characters are not enough to convey the issue. Was directed to emailmailto:customer.relations.com unmonitored. BAD",usairways,bbuck22,0,,"Las Vegas. NV" " 167 minutes? ""Im not trained in that"". Cmon. Can't you do better than that?",usairways,suzkschir6,0,, " 1729 connecting in charlotte to houston. Mechanical issue determined while q'd to take off. And we checked our bags.",usairways,"stevan_hicks",0,, " 1826 trying to make a connection to Punta Cana leave PHL at 9:50",usairways,jessergauvin,0,,Nantucket " 1899. Thanks",usairways,ChrisClark09,0,,"Mentor/Columbus" " 1917. Still sitting here. Feels badly handled.",usairways,CruiseEditor,0,,"U.S." " 1917. Thanks for the 5 hour layover in LA too👍 Icing on the cake. At least your staff was courteous and helpful.. Not unreal",usairways,KIDwonder444,0,, " 1st a Late Flight plane. then missing flight crew. then maintenance problems. gates switched 4 times. You call this customer service??",usairways,Allisonjones704,0,, " 1st flight with U.S. Air Plane had mechanical issues. Wait 90 minutes for help from customer service. No help from management",usairways,RyanEthanBeard,0,, " 2 and a half hours on hold... Hope it feels good to be a steaming pile of shit. paid far too much for you.",usairways,mttdprkr,0,,"Vancouver. WA" " 2 bad planes & 3 gate changes= lots of exercise. travelfail let's hope this plane works. I'm tired.",usairways,CAEinNYC,0,,"New York" " 2 days and 2 hours on hold the other day. Charge me double for flights and can't even fix it. Worst service I've ever had",usairways,"_JoeChuck",0,,"CT to Queens" " 2 days in a row I call and still can't get anyone on the phone. Do you actually have any employees?",usairways,"_JoeChuck",0,,"CT to Queens" " 2 days in a row. not buying it. I suggest you review your policy w respect to unaccompanied minors. should have had a seat on Sun",usairways,jamescav25,0,,"Des Moines. IA" " 2 hours and 7 minutes. Just want to know I'm still in the queue...",usairways,franchise02,0,, " 2 hours and counting waiting to get into a gate in Philadelphia. Just icing on the cake for a miserable flight experience",usairways,BradHuff88,0,,CT " 2 hours and counting. ..what kind of travel voucher do I get for this??",usairways,shawnalea85,0,, " 2 hours on hold. Still no answer. Horrible.",usairways,bgarritty,0,,"Adelaide. Australia" " 2 hours?! And just got disconnected.",usairways,storylaura,0,,"kansas city. mo" " 2.5 hours Late Flightr and the flight has been Cancelled Flightled. You gotta work on your internal communication skills.",usairways,rkasold,0,, " 2102 DCA-BOS. Cancelled Flightled after making us wait over an hour. If I fly USAir every week can you upgrade my status proactively?",usairways,"steve_muns",0,,"Washington. DC" " 2133. Flight now Cancelled Flightled. Have been rebooked on 2pm flight. If on time take off. I'll have spent 5 extra hours at DCA.",usairways,phlu,0,,"Indianapolis & environs" " 23 min on hold... Drove 2.5 hours to get my delayed bag. I just want to pick it up at SJU.",usairways,NatureNerdness,0,, " 24 hrs Late Flightr still not home. Hotel. rental car etc with a 5 yr old. what happened to ""customer service is our first priority""",usairways,CMocz,0,, " 24 hrs of traveling and this just welcomes u back home to the US. 4 hr layover and I get to watch it going to wrong destination.",usairways,hhagerty,0,,"Denver. CO" " 25 mins after the scheduled departure and still sitting in terminal. Communication would be lovely... http://t.co/pkAxUNYfn2",usairways,sethdpowers,0,, " 25+ min. Hung up. Always awful having to call Reservations there.",usairways,DerekIAm,0,,"Miami. FL" " 2day: no coffee & 1 working toilet. Then I read domestic airlines whining re: foreign competition. Coincidence? No openskies",usairways,DougAsano,0,, " 2nd February in a row- stranded us when we try to return from Cancun! No contact info- no way to rebook! badcustomerservice",usairways,MadameMoodle,0,,"Sacramento. CA 95864" " 2nd plane forced to get off due to mech and wait for 3rd need housing and meals in STT need help b4 we arrive at STT please",usairways,CaseyRhoades1,0,,"Madbury. NH" " 3 delays 2 Cancelled Flightlations a double layover and 72 hours Late Flightr....could I at least get extra dividend miles?",usairways,cnichols9,0,,Georgia " 3 hrs on hold. Husband has decided we should sleep in shifts so we don't miss the phone rep. to reschedule",usairways,"amyleis_janney",0,, " 3+ hours on hold... oh. wait. for less than 5 minutes a useless CSR talked to me and put me back on hold for the last 30 minutes.",usairways,mttdprkr,0,,"Vancouver. WA" " 30 min delay for mechanics to replace rivets. 30 mins Late Flightr. turns out mechanics had wrong size rivets. 35 more mins. Pathetic",usairways,ConNyoungjeezy,0,,Boston " 325 minute delay - this is absurd. Feel free to provide credits... http://t.co/e09keJ9bv1",usairways,sethdpowers,0,, " 3818 delayed. blue skies all over. whyisusairALWAYSDELAYED???",usairways,RothsteinDavid,0,,"WCHOB. Buffalo. NY" " 3935. Sitting on a freezing bus because nobody is in the plane. What is up?",usairways,"lj_verde",0,,DC " 3hr30min right now... any end in sight?",usairways,PhilHagen,0,,"Lewes. DE. USA" " 3rd connecting flight delayed but still cannot make it & still unable to speak to a real person",usairways,beachylinda,0,, " 4 great flights with no delays! Thank you!",usairways,laxer1215,0,, " 4 hours . How do I change my flight that was Cancelled Flightled ?",usairways,realmattberry,0,,NYC " 4 hours Late Flightr And i lost my conection 😡",usairways,VirginiaRmz,0,,"Mexico. D.F." " 4 hours on hold to change a Cancelled Flightled flight. Completely unacceptable!!!",usairways,AdrianMartinG15,0,, " 4 hours on tarmac in Charleston and still can't get a response after a week. Unacceptable",usairways,bbuck22,1,,"Las Vegas. NV" " 4 hours... 4 hours... FOUR HOURS. It's like this is a joke to you.",usairways,mttdprkr,0,,"Vancouver. WA" " 4 hrs and counting today alone... like I don't have other things to accomplish today than to just keep holding!!!",usairways,BellaSal,0,,"Pittsburgh. Pa" " 4 segments. 4/4 delayed. Gnv >: CTL . CTL >: JAN . JAN >: CTL . CTL >: GNV. My year off from flying with you guys was the way to go.",usairways,"B_Flight5508",0,, " 4+ hour hold. finally Cancelled Flighted ticket! sticking to who allow easy online Cancelled Flights/refunds! http://t.co/RKVCZBpdCE",usairways,sejly03,0,, " 40 minutes in baggage claim and no sign of luggage from our flight. UsAirways- your incompetence is overwhelming",usairways,VikingJim60,0,,"Doylestown. PA" " 40 minutes to put my TSA number in… 40 mins… and stop holding people hostage with requiring a dividends miles acct. ",usairways,navydocdro,0,,"okinawa. japan" " 4097 DCA to BNA. Just told they need to do 1.5 hrs worth of maintenance. Was supposed to leave at 8:50 am. [sigh]",usairways,patrickmgleason,0,,"Washington. D.C." " 42 minutes holding. Seriously. if your average wait time is over 30 minutes then maybe. just maybe. you're understaffed.",usairways,ImmortalDreamer,0,,Canada " 44 minutes on hold so far. And still haven't spoke to a human. Never using you again.",usairways,djndc4l,0,, " 4420 delayed further?",usairways,RichieG99,0,,"new yorker stranded in PA" " 4469. thank you for asking.",usairways,"m_appel",0,,"Washington DC" " 4473. She just called to say it's a runway clearing problem of all things.",usairways,DonIrvine,0,,"Washington DC" " 45 min hold time then a hang up by Manager Mike in dividend miles dept. tough to justify sticking with the Us air CC and status.",usairways,mdendas,0,, " 45 minute delay for take off and 30 minute wait for checked bags? Really?",usairways,deantiggas,0,,"Boston. MA" " 45 minutes and moved two feet in BZE. 👎 http://t.co/AwGjkjIIac",usairways,countryguyusa,0,,World " 45 minutes on hold no help",usairways,kidchorusteach,0,, " 45 minutes on hold waiting to speak with an agent !! Come on USAirways !!! Ridiculous baggagelost usairways",usairways,"gagan_chahal",0,,Canada " 4914 from PHL to BGM. I cannot believe this has happened 2x in under two weeks!",usairways,ConstanceSCHERE,0,,"Boston. MA" " 5 hour cross country morning flight and you have no food? BadService",usairways,garywerk,0,,"Home sweet Hollywood Home" " 5 hours on the phone waiting for a call back to find my luggage shameonyou",usairways,blumeanbb,0,, " 5 hr flight delay and a delay when we land . Is that even real life ? Get me off this plane . I wanna go home 👠👠👠 (3 heel clicks)",usairways,"OBJ_3",44,, " 502 M-phx Im still on The plane waiting And waiting",usairways,VirginiaRmz,0,,"Mexico. D.F." " 5203 and we're just sitting 20 feet from an open gate",usairways,peterbarth,0,,"Greenville. SC" " 5223 out of Gainesville. FL",usairways,"B_Flight5508",0,, " 5534. That's the flight I was placed on after original flight to Charlotte was Cancelled Flightled. Now 5534 is on 1hr delay",usairways,RealcornerboyT,0,,"Any Martin Luther St." " 59 minutes now. Nice customer service you got going on.",usairways,djndc4l,0,, " 6 hours. no agent. Should I keep waiting?",usairways,MityaFerenetz,0,, " 603 & 2705 DFW to PSP thank you!",usairways,"The_BlueAnchor",0,,"Dallas. TX" " 657. My daughter Candice and I are together with her baby.",usairways,riascott39,0,, " 7+ hrs stranded in DCA...zero apologies and the worst customer service. Been a faithful traveler for 15+ years. but no more!",usairways,misskiayona,2,, " 799 from AMS to PHL today- 3 of 4 flight attendants were downright rude and hostile and made the 8+ hour flight even worse.",usairways,LeahWoomer,0,, " 8 hour delay pho-mia. your airline is bad and getting worse. Foolish for american to merge. You treat your customers like crap",usairways,ezemanalyst,0,, " 8 hrs of wait time is unbelieavle unaccpetable biggest airline in the world should have failback call centers",usairways,"Kerberos_XSN",0,, " 8 weeks to refund this ticket - 0372389047497?!? - totally unacceptable. Fix this or I'll put it on blast on social media and TV",usairways,SyncSummit,0,,"Where Music meets Visual Media" " 835. fix this ASAP",usairways,MHCone,0,,"QueenCity. USA" " 8am flight to mco canld & resch 1:30.If we opt for 8 am depart tom will us air allow cng return day from sat to sun w/o penalty?",usairways,grpriolo,0,, " : Maybe You Should Drive usairwaysfail",usairways,daknadler,0,,Jacksonville " : Premier provider of missed connections! usairwaysfail",usairways,daknadler,0,,Jacksonville " : Was on flight 2046 BOS-CLT on 2/22. awful experience. exit row seat was so narrow that I could not move my legs! Unacceptable.",usairways,danielromeyn,0,,"Keene. NH" " : We Suck -- And Pass the Savings on to Us! usairwaysfail",usairways,daknadler,1,,Jacksonville " : When You've Got to Get There. We've Got Excuses! usairwaysfail",usairways,daknadler,0,,Jacksonville " : You Make the Reservation: We'll Make the Excuses! usairwaysfail",usairways,medrisy,0,,Jacksonville " : i have been trying to reach dividend miles to extend my ticket for last 3 days . 20 + calls and i get a message to call back",usairways,"bhardwaj_j",0,, " : i was told my ticket expired but i never recvd any notice before it expired .This sucks.i paid 40k miles & $125 for the tckt",usairways,"bhardwaj_j",0,, " : its just a very bad customer service experience// can you help",usairways,"bhardwaj_j",0,, " maybe if there was anyone answering the phone they would. ""Please call back Late Flightr"".For 18 hours? Not good enough",usairways,Dalts81,0,,Blackpool " ..off to vegas http://t.co/AygAOeB6Uu",usairways,rich0409,0,, " Also your on-hold message is trying to sell Valentines Day gifts. Over a week Late Flight. Sounds about right for USAir",usairways,dstorres,0,,"MA. USA" " best u could do-I might get my refund within 2 billing cycles. Months of u guys asking for another chance. I'm done",usairways,BlessedEpiphany,0,,"Dallas. TX by way of Tampa. FL" " is there anyone answering phones today??? Listening to same damn messages for 1:10 minutes",usairways,dstorres,0,,"MA. USA" " nvm my bad it's been an hour and a half thanks",usairways,joekamal48,0,, " stranded in North Carolina and trying to figure out options but can't get anyone to talk to",usairways,dstorres,0,,"MA. USA" " we are on us/aa flight 4443.We arrived at dca at 2:12. Waiting on our gate (33)for apx an hr now. No update?",usairways,mattgarcia901,0,,"Washington. DC" " worst customer service ever how can you let people be assaulted on your flights and do nothing about it",usairways,weezerandburnie,0,,"Belle MO" " ""ma'am the doors close 10 mins prior to departure"" ""but I was here 20 mins before?!?"" laughter from the 2 agents",usairways,MeeestarCoke,0,,BK " - Burned a lot of time and cell minutes working through this flight issue - hopefully we fly home in the morning.",usairways,LarrySandeen,0,,"Southeastern Pennsylvania USA" " - Can flight 415 get the paperwork inputted?? We should have taken off an hour .. sittingontheplane hungry",usairways,meganpberger,0,, " . you Cancelled Flightled my flight back during the holidays and gave me a refund of $8.51/ticket from PHL to EWR. really?!",usairways,christinaliu115,0,,"San Francisco. CA" " 2 trips in a row with missing luggage. Just like last time. I pay for baggage to be transported.",usairways,DillardJ32,0,,"Anoka MN" " 28 hours Late Flightr still no email. work supervisor needs documentation to approve last minute vacation day request",usairways,MeeestarCoke,0,,BK " 2hrs Late Flightr finally taking off😂😂😂",usairways,joekamal48,0,, " 3 hours on hold got rebooked on a new flight yesterday. I asked for a new itinerary/confirmation email to be sent",usairways,MeeestarCoke,0,,BK " 9 empty seats open in 1st on AA1061. No upgrades for a U.S. Gold member? Would love consistent policies.",usairways,tlarmondra,0,,"Charlotte. NC" " 90 min delay thanks to ""maintenance issues"". Thanks for wasting a day.",usairways,TabersAmerica,0,,"Philadelphia. PA" " could not have had a worse airline experience. Rude. unhelpful. got yelled at😳. need your help",usairways,Gregm528,0,,NY " provides you the best logistics experience for people all over India.",usairways,SVLLINDIA,0,, " According to your costumer support your website is holding my money hostage and you cant do anything about it..",usairways,CarloMJ1,0,, " Almost half hour on hold. My cell phone battery is dying. Thanks for your loyalty from a ""Platinum"" member",usairways,TravelingProf,0,,"Great Barrington. MA" " Any word on accommodations for the passengers on US 746 when they arrive in Charlotte? Lot of tired passengers here",usairways,jwhill12,0,,Philadelphia " Can you bring guinea pigs in small pet carrier onboard your flights?",usairways,kiasuchick,0,,"Los Angeles. CA" " Day 3 & still no luggage Chkd http://t.co/MbLTALr4BS STATUS=AWAITING ASGMNT TO DRIVER Since yest 10:15am",usairways,bcruz1028,0,, " First Class all the way!!💺✈️ Headed to http://t.co/kDMq0jps02",usairways,GabeFerris,0,,"#Supergabe - Central Maine" " Flight SF to NYC only made it to Philly. Ur customer service is telling me no refund for the last leg? offensive",usairways,jeffpash,0,,"San Francisco" " Flying from Orlando to Philly to Charlotte to Lynchburg. Saw advisory re Philly. Wld like to fly from Orl to Char",usairways,LividFiction,0,,"Thicktown. Thickania" " How do I merge my miles accounts? Your sites tell me my info don't match even though I can't find a difference.",usairways,"El_Doctor88",0,,"L.A." " How r u supposed to change flights when u can't get thru to reservations? OneHourOnHold",usairways,sevnthstar,0,,"often underwater" " I am so going to miss US Airways. You always provided great service and NEVER LET ME DOWN.",usairways,"pamela_moats",0,, " I love you guys & I'm gonna let you finish. but I've been on hold for 1 hour trying to book a flight w/ my voucher.",usairways,wyattmel,0,, " I need to move a reservation due to weather in the middle part of the U.S. I would like to change departing airport",usairways,NathanOKIE,0,, " I was meant to fly on Sat. you just made it Tues. I can't afford to stay in a hotel for another TWO nights!",usairways,lawrenceerror,0,, " I was supposed to get from fresno to pittsburgh by 10pm. Instead I'm now not getting in until 4pm... tomorrow",usairways,drfrnknsteindmd,0,, " I'm a chairman who was in 1st class on both my flights today. System Cancelled Flightled my tickets and kicked me out of 1st.",usairways,Jeanne23,0,,"Arlington. VA" " I'm in the finalstretch to chairman execplat mileagerun for 6k needed any suggestions? letsgo!",usairways,HeatherCannady,0,, " I'm stuck in the airport in fresno trying to beat the storm to pittsburgh. and you guys have offered nothing. HORRID",usairways,drfrnknsteindmd,0,, " Is there a way to reserve a veg meal online for a flight to Brazil tomorrow? I've been onhold for more than 1 hour.",usairways,EAFiedler,0,,Philly " Just got off Int. Flight 799. Your Intentionally rude staff made for a horrible 8hr+ flight on an unsuitable plane.",usairways,"FrancescaJo_",0,,"Phoenix. AZ" " Just had to buy a ""safety"" ticket online. You'll refund whichever ticket(s) are unused. in full. without penalty.",usairways,PhilHagen,0,,"Lewes. DE. USA" " Not providing pilots for your flights: is this a new feature of your merger? efficencies",usairways,chiarapotenza,0,,"Chicago. IL" " Sitting at the gate on Flight 719 for an hour due to computers being down. What backup plan is in place for this??",usairways,Mwoodshop,0,,Jerz " Suggestions . been on hold 2 hrs for flight that is now about to pass departure...Dealing w ny weather. need change",usairways,CJLarcheveque,0,,"Charlotte. NC" " Thank you for a couple of easy. hassle free flights today. professional and friendly staff made everything easy!",usairways,BillyNealis,0,, " Total lack of cust. service for a mom flying solo w. baby. Will not be flying w. Am. Air again!!!",usairways,KateWells3,0,, " USAIR 703 has returned to PHL due to issues with the fire detectors. What happens next?",usairways,Mrodri0173,0,,"Miami Beach. Florida" " WHERE IS MY BAG ? SOS ITIS BEING LOST FOR MORE THAN 24 HOURS ! POORCUSTUMERSERVICE",usairways,RaulFNYC,0,,"GLOBAL CITIZEN" " Will you be destroying lives in Eastern during this lively little event? For profits you will.",usairways,StopCLTNoise,0,,"Mount Holly. NC. USA" " Your staff members are looking at me like I have two heads. Check your own websites!!! http://t.co/8Hh0c63TIe",usairways,btr5017,0,, " any help regarding flights out of KPHL would be much appreciated",usairways,vasisht,0,,"A galaxy far far away" " are u paying incedentals? noworstairline",usairways,chrisseifert83,0,,"Stamford. Ct" " as a Gold Dividends member. why can't I get anyone on phone to handle my Cancelled Flighted American flight tonight 😡",usairways,cheerUPDATES,1,,"United States" " as soon as I call customer service to speak to a representative. I am disconnected",usairways,MeganStephens74,0,,"Philadelphia. PA" " at 9:05am after the plane left: ""why were there no agents and why were the doors closed so early?""",usairways,MeeestarCoke,0,,BK " been with US Airways since 03. back and forth Gatwick - Charlotte. then LHR. Bit sad nostalgic way.",usairways,OllieRouet,0,, " call the number listed? sure! by next Friday. I should get a real live person on the line http://t.co/8TJUuM22dD",usairways,MeeestarCoke,0,,BK " can someone help me with some travel issues today?",usairways,NathanOKIE,0,, " can someone please tell me who I have to talk to getittogether findurgrip",usairways,chrisseifert83,0,,"Stamford. Ct" " did I mention I'm a silver preferred member and fly every week (not always with you). and not even a meal voucher?",usairways,drfrnknsteindmd,0,, " explain how come I can get a free upgrade on US as an exe plat but not exit row seating w/out paying. confused",usairways,rkaradi,0,, " flight 849's four subsequent delays destroyed my travel plans this evening. Looking to resolve this matter.",usairways,yvonneokaka,0,, " for frequent flyer miles can we schedule interchangeably and get credit?",usairways,"I_AM_Tipton",0,, " have been trying to call customer service since 9pm. After an hour. was disconnected. Spoke to no one",usairways,MeganStephens74,0,,"Philadelphia. PA" " have the most rude. unreliable. horrible company with equally rude. unreliable and horrible employees. Stay tuned.",usairways,MeganStephens74,0,,"Philadelphia. PA" " hey guys. due to some horrible customer service issues is there any way I can get a checked bag credit?",usairways,SneakerPimp215,0,,"Sistine Chapel" " hey since you f*% ed my wknd can I have day pass to admirals club or meal coupon or free coke? {blank stare}",usairways,MeeestarCoke,0,,BK " how do I get thru on hold over 3 hours ?",usairways,realmattberry,0,,NYC " how does a pilot forget log book? Been waiting on plane for 45 mins!! AlsoNoDrinkCartComingAround",usairways,MauererPower,2,, " how is it possible that someone is drunk they bring a wheelchair for them but you keep serving them",usairways,weezerandburnie,0,,"Belle MO" " just be prepared for a claim if that bag is lost ... Too many valuables to carry in my hands. us2146 to aa2924",usairways,tiffsaulnier,0,,"Citizen of the World" " major issues getting out of Boston. but your crew has been exceptional. Let's see how things roll out in Philly.",usairways,JonTechie,0,,USA " me after arriving at 8:41am for a flight scheduled to depart at 8:57am. doors closed. no agents",usairways,MeeestarCoke,0,,BK " my friends are stranded at KPHL and the representatives there won't even give them food vouchers…any help please?",usairways,vasisht,0,,"A galaxy far far away" " need to check candy w working flight 449 iah to phx on usairways she is the reason I always choose rude",usairways,bellaljoseph,0,,"citizen of the world" " no one appreciates the sass of the gate agent at Gate C38 at LGA flight US626. Irritated customers",usairways,ConnorCrown,0,,"NYC. NY" " no. don't leave me!!!",usairways,dweber15,0,, " now this is beyond ridiculous. Some steering problem delays us again. neveragain it's no wonder you had to sell",usairways,JMeszar,0,,"Bedford. NH" " ok the app doesn't seem to be working. just use the mobile site... http://t.co/4kLfywwMq1",usairways,MeeestarCoke,0,,BK " on hold for 8 hours yesterday w/o speaking to an agent on hold again w/ 2 phones ~30 mins let the bashing begin...",usairways,MeeestarCoke,0,,BK " our honeymoon was delayed a day because a gas cap was not screwed on! Flight 1801- so frustrating!",usairways,MadeleineDay,0,,"St. Louis" " pissing off thousands of East coast customers. When the delay is longer than the flight. you = fail",usairways,PeterPiatetsky,0,,Nebraska " seriously with all the service issues you are having right now this is what you decide to tweet?? Unbelievable",usairways,sejaffe,0,, " shout out to Diane at EYW for helping get us home today instead of tomorrow (even if a little Late Flight!)",usairways,redcat255,0,, " so does that mean that you might care about my sister be assaulted on one of your flights",usairways,weezerandburnie,0,,"Belle MO" " stranded in cold Texas and getting sick because you overbooked the flight and gave my seat away. gooutofbusiness",usairways,SkylarSong,0,,"Los Angeles" " taking off now. if I don't have a private jet to bora bora by the time I land. I'm calling Oprah",usairways,MeeestarCoke,0,,BK " terminal E in Miami is still the worst most smelly airport ever. Thanks for nothing.",usairways,"Jac_Doyle",0,,"Philadelphia. USA" " thought u merged but USAirways sucks worstever http://t.co/myNZitCovn",usairways,chrisseifert83,0,,"Stamford. Ct" " trying to chg ticket for staff member leaving org before she can fly.We're a nonprofit-can't you make an exception?",usairways,AnnaIntheCity,0,,"Northern Virginia" " u are the worst airline ever figure out the merger dontmakemegooutside",usairways,chrisseifert83,0,,"Stamford. Ct" " we are missing our connection due to delay out of LAS. What are we supposed to do now?",usairways,"jph_sc",0,,"Charleston. SC" " what a joke of a company today reminded me why I never book with you",usairways,"_JoeChuck",0,,"CT to Queens" " when is US Air switching to AA iOS app? AA app is much better.",usairways,vibhors,0,,"Cary. NC" " who runs the show at the airport have a boarding pass says us airways and I have to wait in American line yousuck",usairways,chrisseifert83,0,,"Stamford. Ct" " will one of you please answer the phone?",usairways,bconners,0,,"Chicago. IL" " won't even refund for a flight they Cancelled Flightled horriblecustomerservice",usairways,ColDigu,0,,"New York. NY" " working for me. Tight cx so they're delaying our flight. Twice. In 20 secs http://t.co/G3Uy6w28QH",usairways,CakeNDeath,0,,"Old City Philly" " you know...hockey sticks are expensive. Your baggage handlers shouldn't just be throwing them on the cart.",usairways,JSardonic20,0,, " you make Spirit look like the gem of air travel. You haven't handle this winter storm very well...",usairways,TheTaxDiva,0,,MiamiHoustonDCHouston " you should partner w/ a different hotel in PHL. the clarion is proving to be very difficult & not customer friendly",usairways,biscuittmfs,0,,"NY - SoFlo - The Tardis" " . delay and mechanical issues on both my weekend flights. Ridiculous. Will tweet as long as we are delayed",usairways,PeterPiatetsky,0,,Nebraska " Over an hour on hold so far",usairways,djndc4l,0,, " So I contacted my bank. They took the money out today. I also contacted they said my reservation is",usairways,"I_Am_ErikaG",0,,"On my phone. USA" " When will it be marked ""completed"". I'm scared I'm going to lose my reservation or my money is going to be refunded.",usairways,"I_Am_ErikaG",0,,"On my phone. USA" " completed. If that's the case then why does it still say ""in progress"" on Paypal's website. I reserved on the 13th.",usairways,"I_Am_ErikaG",0,,"On my phone. USA" " check your bag. bag handlers broke into my suitcase and stole my camera. bag was returned in a trash bag",usairways,Sama53,0,, " But maybe I can be on hold for 30 minutes again. That would be just as amazing.",usairways,yorkshire2002,1,,Kentucky " how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked . ",usairways,yorkshire2002,1,,Kentucky " they lost my bag baggage handlers broke open my bag and stole my camera",usairways,Sama53,0,, " three hour flight delay. On the phone for 45min and counting.",usairways,Jantira,0,, " slowest baggage claim ever",usairways,jessicadrew87,0,,"North Carolina" " Question is will he and his lady behave...",usairways,idreamsilvia,0,,Philadelphia " don't need this link. after getting a person u now say u don't know where bags are. Lost on a nonstop phx to jfk.",usairways,sejaffe,0,, " how about a link that works pls Nothing but complete frustration w usair last 12 hrs",usairways,sejaffe,0,, " team is back home but luggage all wet and partly damaged - Not happy! blizzard",usairways,TotalRugby,4,,"The Rugby Universe" " 7 Hours for my friend to rebook his trip to Korea after Cancelled Flightled a connecting flight to Chicago = IDIOTIC.",usairways,amymariaw,0,,"Elizabeth. PA" " how can I be stuck on a plane due to snow in Boston when it's not actually snowing in Boston? Usair flight 2218 US2218",usairways,TroyTrudel,0,,"ÜT: 42.798909.-71.542817" " hope for no weather delays no help to reroute and your on your own for lodging non stop is the way to go",usairways,"evan_salmon",0,, " Yea. they will give you 5 cents on the dollar!",usairways,MikeDobbinsPHX,0,,"New River AZ" " well there is certainly nothing happening ""in front"" of the scenes. Noaccountability disappointing",usairways,Gregm528,1,,NY " will try.. Now stuck on tarmac waiting on gate. :( may miss 9:25 connection 883)",usairways,HirasmusBidragi,0,,Scruffyville " Yes. I made the flight and got my workout in too.",usairways,HutchinsJim,0,,"Carmel. IN" " (2/2) and another sent him to the wrong line...oh and the kiosks weren't working! thanks",usairways,"j_husucks",0,, " your site clearly explains we are allowed a carry on. This was allowed at PIT but not BOS. How does that make sense?",usairways,"j_husucks",0,, " Can't believe advice to call customer service. I was on hold for 3 hrs this morning and finally gave up.",usairways,teammccabe,0,,"Cape Cod" " Dont bother. They dont pick up the phone. Worst customer service going",usairways,ColfaxCapital,1,,"39.0708° N. 106.9886° W" " needs two nights at a hotel in phoenix until he can get back to Philly because of plane equipment. crazy!",usairways,KieranMahan,0,, " she missed her uncle's funeral. and you ""hope"" they can find another flight. That's very considerate of you.",usairways,hinabinaa,0,, " I've been trying to contact them for 24 hours already! Yesterday I waited 7 hours today 5+! http://t.co/gn30p75KqB",usairways,FvGrecia,1,, " even airlines are scheming to get a follow from OBJ LMAOOO 😂😂😂😂",usairways,mattdole24,0,, " any progress? Good luck. Patrick!",usairways,mrmorganmusic,0,,"Conway. AR" " Cancelled Flighted flight due to weather no problem. but wait for luggage for 4 hours?? IT MUST BE DELIVERED!!",usairways,OthalieGraham,0,, " always nice when a customer service manager threatens customers standing in his understaffed lines for the last hour",usairways,ElmiraBudMan,0,,"Does it really matter" " can you pm me w answer if flt to 4278 is still on time. Been on ground over an hr w no gate. Need help. Pls",usairways,"Little_BeerGirl",0,,"ÜT: 42.076557.-76.770488" " flight 837 landed at 10:30 pm and we are still on the plane. Help!!!!!!",usairways,EllenFord,0,,"Gloucester. MA" " how can a plane scheduled to come in on time and actually happen. Then you bozos don't have any room us. incompetent",usairways,ElmiraBudMan,0,,"Does it really matter" " this is the reason I avoid and like the plague. Glad to see this merger is working well. dumb",usairways,ElmiraBudMan,0,,"Does it really matter" " we don't control your stupidity in not having room to have a plane come in. You better not mess with us now.",usairways,ElmiraBudMan,0,,"Does it really matter" " Be prepared for 3+ hours hold times",usairways,observepeople,0,, " Ummmm I think US Air's computers for hours - my flight is 3 hours Late Flight.",usairways,georgetietjen,1,, " looks like a long trip from cancun to philly? 9 hours Late Flight? Seriously?",usairways,tlawler28,0,, " I really needed to be back home yesterday and at work at 9am today. Been on plane and sitting for an hour peeved",usairways,FlashGilbert,0,,"washington. dc" " Um. WE knew this storm was coming. ? Is why didn't USeless Air? Staff accordingly u idiots!",usairways,smw04,0,, " Sean - keep in mind if you call...plan on being on hold for 3+ hours",usairways,observepeople,0,, " Another blatant lie from ",usairways,ColfaxCapital,0,,"39.0708° N. 106.9886° W" " they didn't give you the wifi password? Smh",usairways,dixonbryce,0,,"united states georgia" " I used my AAdvantage Number connected to the USAirways when I booked tickets for friends. Will it benefit my account?",usairways,GiraffeYang,0,, " My lost bag lands in Hartford at 639p tonight. Will it be delivered to Danbury CT tonight?",usairways,jeffpash,0,,"San Francisco" " there are significant number of folks on 686 connecting to 599 a few minutes hold would make many happy",usairways,VincesViews,0,,"San Jose. Ca" " how can he try again it will be 5-6 hours before he gets help. Contingency plans non existent.",usairways,realmattberry,0,,NYC " can you give me a for US Air in philly to talk to a real person? Acarl4.com",usairways,acnewsguy,0,,"New Haven. CT" " I feel sorry for AA",usairways,ousoonerfanatic,0,,"Semiahmoo. WA Soonerland" " if that link worked most of us could take care of ourselves please contact your tech people to get that working",usairways,"stuf_bethsays",0,, " INCONVENIENCE? Are you people freaking nuts? This guy has TWO KIDS WITH HIM and you STRAND him in an airport! FAIL",usairways,smw04,0,, " how long are billing cycles",usairways,OiadaIntl,0,, " my friend has been on hold for 1.5 hours and still counting!",usairways,lmcampo,0,,"Washington. D.C." " poor excuse. I was towards front of plane. no sandwiches. we have to pay for them. should have more",usairways,garywerk,0,,"Home sweet Hollywood Home" " that's a lie.",usairways,Andyba25,0,,South " Mr. Husain u shld protest as well when one of ur party member Rehman Malik delayed a PIA flight for hours..???",usairways,AliNHamdani,0,,Islamabad " grrrrrrrr. Couldn't book a flight via calling either :(",usairways,"Debbie_GBennett",0,,Indianapolis " there are breastfeeding momma's watching this story all over the country! Better work on a faster response :)",usairways,christabtaylor,1,, " 5 hours on hold ... Safe to say no one is working .",usairways,realmattberry,0,,NYC " exactly! How? I've been disconnected 3 times!!!!",usairways,"jj_zen_",0,, " i fell asleep from a call i placed midght.. guess what still on hold 7 am",usairways,"Kerberos_XSN",0,, " I flew US Air for the first time yesterday. got propositioned by the flight attendant....true story! Creditcardsales",usairways,jamesdeming,0,, " he's fine. he really likes picking his own seat....",usairways,DavidHall1981,0,,"Adelaide. South Australia" " thnk you for response.all flights were full. couldn't get out until tmrw. had to Cancelled Flight and go w/other airline",usairways,marvinatorsb,0,, " ""That's unusual"" means we screwed up but will never admit to it! GoingForGreatnessFAIL",usairways,smw04,0,, " 4 hour hold times at the moment...and counting. disgrace",usairways,sturtwood,0,,"Unley Oval. Norwood SA" " U hate delays. too? But u have her $$ & are holding her hostage! GoingForGreatnessFAIL",usairways,smw04,1,, " Well if you really didn't like them then she would be on an airplane. FIOUSAirways 💁",usairways,"Ali_BarnesXO",0,, " 5 hours on hold and no answer . Guess the synergy of a merger was really planned out",usairways,realmattberry,0,,NYC " What will be is a what may be...what is...sucks. fail",usairways,glehel,0,,"Washington DC" " wow you wouldn't say",usairways,CalAmor07,0,,"Sapere Aude" " theres only one flt PHL-CRW per day.",usairways,gkorwan,0,,Charleston " what about upgrades?",usairways,shivadelrahim,0,, " Your team needs to build capacity",usairways,WesKnuckle,0,,"Boston. MA" " .. Utterly frustrated after 4 hours on hold call was disconnected. I need to amend a Flight Booking Problems. HELP! OW Emerald",usairways,"_RobPrice",1,, " each says the other has my luggage. On hold almost 3.5 hrs with . hung up 3x. http://t.co/dr5oCtp1DY",usairways,spartanbride,0,,"Leesburg. VA" " really know how to leave someone stranded after a funeral. Props to you guys. Really making this the perfect Monday.",usairways,eatmyshorts2263,0,,"Carmen SanDiego" " two broken airplanes. two days Late Flightr and I'm stranded after a funeral and missing out on my last semester of college. 👍",usairways,eatmyshorts2263,0,,"Carmen SanDiego" " -Really? U land me in Philly 1.5 hours before my flight. wait 1.5 hours behind a plane you got stuck.",usairways,FalconjcJohn,0,, " A tweeted apology is not enough for delay fiasco. NONE for insult from gate agent is worse. Except for Mark N.. all bad at CLT.",usairways,JoanEisenstodt,0,,"Washington. DC" " AA Gate Supervisor emplid 600117 allowed flight AA67 to leave JFK to SJ on 20feb15 w/o 8 customers that made final boarding call.",usairways,peterfransson,0,,"Inter/Outer-Continental U.S." " AND my rebooked flt isn't until Monday?? AND I don't get a voucher for a hotel?! Never again. US airways.",usairways,ElizabethFrayer,0,, " ANSWER THE BLOODY PHONE!",usairways,drgitlin,0,,20001 " Absolutely!! The staff was amazing!!",usairways,TreyWheelerCEO,0,,"Lima. OH" " After today.no reason 4 anyone to not approve merger with .other airlines have no reason to fear losing business to U",usairways,SS8085,0,,"Dallas. Burlington. Boston" " Almost 4 hours and coin now. Understand higher call volume. but this is unacceptable.",usairways,CharNewsJunkie,0,,"Charlotte. North Carolina" " Almost home ...East Coast Freeze headed to PHL connect AVP TGIF http://t.co/WXowZhpgfL",usairways,trevels11,0,,"Terrapin Station" " Already filed a report personally at the airport. however they have no idea where it is even with a tracking number.",usairways,"All_that_Jaz",0,,"Under your bed" " Already planning my local boycott for Washington. D.C. Area.",usairways,rossj987,1,,"Washington. D.C." " Already tried. How about Conf via DM",usairways,hrp911,0,,Knoxville " Also. get excited. because he's going to be unable to contact you all from his destination. so you get to talk to me.",usairways,LindsaySweeting,0,,"Asheville. NC" " Also. we are in family crisis & you charge full price for all these flights. PLUS $200 2 change flights. even for emergencies.",usairways,suzanneboles,0,,"London. ON'" " Am I allowed to carry on a suit bag and carry on bag? My suit bag will hang like a jacket would. It is soft sided. 48""",usairways,NotClayManship,0,,Indianapolis " And also. it's great that you tweet @ complainers. but what about the in-person help when I need it? Robyn F. in Manch = useless.",usairways,KarileeD,0,,"New Hampshire" " And by the way. I'm planning it while I've Ben waiting in the line at customer service in PHX...for over an hour!",usairways,rossj987,0,,"Washington. D.C." " And cherry on top-flight 880 was on runway after we landed ON TIME for 45 mins. Still didn't get half the luggage.",usairways,HurnerAndTooch,0,,Virginia " And how do you only have 1 agent at PHX customer service desk when an hour ago the line was over 100 people long?",usairways,rossj987,0,,"Washington. D.C." " And it's 3:22 with no sign of boarding.... Can I please get another update?",usairways,rkasold,0,, " And really. it's a middle initial versus middle name. All else the same. Not spending my time on your computer issues.",usairways,DropMeAnywhere,0,,"Here. There and Everywhere" " And the lies continue. Just waited another hr to get boarding passes for flight supposedly created today which is now Cancelled Flightled?!",usairways,corybronze,0,, " And the number your agent gave me to call says you are not open? And the main number goes to a computer saying it is delivered?",usairways,johnhughesrocks,0,, " And you took away my 1st class seat. Love being a Chairman Preferred and assigned row 24 seat B middle seat",usairways,suetrio,0,, " And. the helpful employee who changed her boarding zone so that she would have space for her pump is now being disciplined fail",usairways,pinkgolftees,0,,"Denver. CO" " Ann Marie at LGA is the best ticket agent ever! excellentcustomerservice",usairways,kneedoc69,0,,"Mount Airy. NC" " Another dead end. They only handle AA L&F. They gave me the same failed I already had. 610-362-7498(99) VM full. lost",usairways,acnewsguy,0,,"New Haven. CT" " Another great flight FunFlightAttendants. Thanks for showing my dad wonderful customer service. flt635 LAX PHX SundayFunday",usairways,RockHardGurl,0,, " Another twist in the plot. Took off from Miami. then had to return due to a unsecured cargo door. most stressful vacation ever.",usairways,phillipfgo,0,,"Cincinnati. OH" " Any update on the computer outtage affecting flights? Is this national or just Northeast? ETA on resolution?",usairways,ArrestlessMind,0,,"Atascadero. CA" " Appreciate the calls when flight's delayed. but the recorded msg is tedious & just goes on & on. I vote for texts if practical :)",usairways,ryanwkaiser,0,,"Ottawa. Ontario. The Universe" " Are you guys awake? Need help with delayed flight to get protected on Late Flightr flight from PHL.",usairways,miffSC,0,,"http://about.me/miffsc" " Are you not even going to acknowledge that you bumped me from a flight (NOT BECAUSE OF WEATHER I AM IN ARIZONA)",usairways,mitchsunderland,0,,"Florida Raised. NYC Based" " As a member of the news media. the awful service of the last few days won't go unnoticed.",usairways,nm4agoodlife,0,, " Awesome USAir. TYSVM <:3",usairways,cindycapo,0,,"IL.USA" " Aye. and nothing to do with an automated system which doesn't work properly. Anyway. got through to somebody...",usairways,electromail,0,,"Watching @Interpol somewhere" " BF has been stuck in CLT all day. Is the lounge offering free ""This weather sucks & we all want to cry"" tequila shots?",usairways,MorganWoroner,0,,"Washington. D.C." " Bag policy says stroller OR car seat. We need to bring 2 car seats and 1 stroller. Should I just call for details?",usairways,mrpearson3rd,0,, " Baggage Team? Recording tells me my bag still hasn't been found. And delayed baggage link on web conveniently not working. worst",usairways,"mcgarr_ok",0,, " Batting 1.000! Four flights in a month. all four delayed!",usairways,DrJamesPrescott,0,,tennessee " Been dealing w/ to solve the probs your team created. Your Manch. NH staff is clearly your C-team. btw. NotEvenJV",usairways,ContentFac,0,,"Pittsburgh. PA" " Been on hold 2.5 hours now! System hung up on me twice after an hour holding. :( Trying 2 correct online Flight Booking Problems error. unhappy",usairways,lminboston,0,, " Been on hold for 40 minutes. calling because my flight is delayed. This type of service in not acceptable.",usairways,"_Justin22_",0,, " Been on hold for over 5 hours! I believe I was overcharged $200 for my flight. I need an immediate explanation. HELP",usairways,SoClutchAllie,0,,"In a galaxy far. far away ✨" " Been stuck for 40+ minutes due to lavatory issues. No beverages. No snacks. No customer service. Flt 645 to PHO... fail refund",usairways,"Anthony_Scerri",0,,"Astoria. NY" " Been tweeting with the team at who informed me that the problem is that you never sent his bags to them yesterday.",usairways,LindsaySweeting,0,,"Asheville. NC" " Being put back on hold for what has now been an HOUR is completely unacceptable.",usairways,mttdprkr,0,,"Vancouver. WA" " Best GAgent in a long time - Danny B. for US628 DFW-CLT. Appreciated how up to date he kept us during irrops. Super professional!",usairways,"steven_follis",0,,"Charlotte. NC" " Best part was hearing the attendant give a voucher to person next to me for hotel at BGR. Then my guy saying ""we don't do that""",usairways,brianmka,0,,"Washington. D.C." " Big fail on not having curbside baggage in Pittsburgh and you charge 30 dollars a bag!!",usairways,"The_Big_Guy27",0,,US " Bravo handling MSP to PHX 2023 today. Delayed. Late Flightr Cancelled Flightled. Missed surprise 60th bday which was reason for trip.Never again",usairways,"T_Hans13",0,,"Mabel. MN" " But every time I call I'm on hold for 45 min and then get disconnected. Any way someone can help?",usairways,nm4agoodlife,0,, " But good luck getting there! Not cool.",usairways,brianmka,0,,"Washington. D.C." " But nope! Apparently this is the way you guys do business! I guess I'm flying southwest and her blue from now on.",usairways,rossj987,0,,"Washington. D.C." " CLT. please send more than one cust svc rep to your cust svc counter to assist a line out the door. http://t.co/v24QNp3DOi",usairways,BrianWadeRoach,0,,"Celina. TX" " CSTSVC in PHL honors UR system over my reality. No RCD of change in HPN. Now extra hours in PHL or $75 to get to CLE.",usairways,chrismillersfca,0,,"San Francisco" " Call volumes are high so the best answer is to hang up on me?",usairways,"lsmith_31",0,, " Can I book award travel on Etihad with Dividend Miles?",usairways,Shimbo1987,0,, " Can someone please answer my call. I have been waaaaaaiting!!!",usairways,"Shak_Diezel",0,, " Can you advise on what's happening with departure delays from CLT?",usairways,DMAC8909,0,, " Can you follow. so I can DM you?",usairways,"maria_sangria",0,, " Can you guys please give an update? Been sitting on Tarmac on flight 601 yet the website still says it's on time?",usairways,rossj987,0,,"Washington. D.C." " Can you help me add a AAdvantage number and known traveler number to a reservation?",usairways,TexasJSlaughter,0,, " Can you help me update KTN on the profile? Ticket book via AA & that info didn't get pass on. I've been on hold forever",usairways,YanniRobel,0,,"Seattle. WA" " Can you help me with a refund. the phone guy couldn't help. The website won't let me submit a reply.",usairways,jcsolomons,0,,"Boston. MA" " Can you help with a seat assignment? 5 people flight 694. PHX to HNL. seats are split up. Anything you can do will be great.",usairways,JeffOlpin,0,, " Can you provide me with info about checking strollers and car seats? Costs? Restrictions? Need to bring 2 seats 1 stroller.",usairways,mrpearson3rd,0,, " Can you tell me why I waited 90 mins and then was charged the $25 phone change fee even tho I wasn't allow to make change online?",usairways,stephenrodrick,0,, " Can't get ahold of anyone to speak to about missing miles. It's been over a month since travel & I've submitted twice online",usairways,JuliaSayers,0,,"Birmingham. AL" " Can't stress enough how awful the agent was for flight 5283. Knew 11 ppl from delayed flight were on way in mins. no compassion.",usairways,HurnerAndTooch,0,,Virginia " Can't wait for the trip. Thanks for getting me there!",usairways,MattClement,0,,"Troy. NY" " Cancelled Flightled due to maintenance. The plane was there for 10 hours. Get your shit together because there are a lot of people unhappy.",usairways,EmmaTyrer,0,,"Liverpool. UK" " Cancelled Flightled flight 1796 baggage held hostage at CHL. No communication.",usairways,msscottwg,0,, " Cancelled Flightled flight this AM. There was avail flight to PHL today u said was sold out. I had to buy 2nd ticket. u need to refund me.",usairways,farmdinner,0,, " Cancelled Flightled flight. 50 person line and one agent helping to rebook. You could've handed this one better. http://t.co/By3vDioSUA",usairways,JeffreyWhitmore,0,,"Washington D.C." " Cancelled Flightled my flight then put me on a flight the next day.I need help from somebody other than a robot. PLEASE!!! Much appreciated",usairways,"R_Bruns",0,, " Cancelled Flightled our original flight to aruba. Now on the way home we were told we don't have seats. Never flying again",usairways,mrcustaylor555,0,, " Cancelled Flightled the last part of a ticket and am confused from the email I received whether value remains. Is there someone I can ask?",usairways,alexdfletcher,0,, " Cancelled Flights flight Tampa to Philadelphia today due to runway conditions yet tonnes of USAirways flights landing there today. explain!",usairways,K31RRY,0,,Sheffield " Cancelled Flights my flight to NY 3 times. then once I make it here they decided for S&Gs they'll Cancelled Flight my return flight too. Thanks.",usairways,TheConnorCough,0,,"G-Town. Geneva NY" " Cant help but be frustrated after an hour call with u ends up with a disconnection and no answers especially as div pref member.",usairways,shammywhits,0,,"Syracuse. New York" " Chairman Preferred with 518.758 lifetime miles. What is my US Air reward. no firstclass upgrades on as usual.",usairways,Peakway3,0,,"North Carolina" " Changing my flights with no explanations and still don't have a confirmation. So disappointed in the service",usairways,ToxicLayge,0,, " Charlotte Staff needs prayer....disappointed in response to mishaps ......lotttttttt of pissed off people here!!!!",usairways,"SDeShazo_89",0,,"Hoover. Alabama" " Collectively since Friday I've been on hold with customer service for over 3 hrs. My issue is not resolved... so frustrated!",usairways,BellaSal,1,,"Pittsburgh. Pa" " Commitment to excellence is 2b praised. Can get you to the wrong city 2 days Late Flight or the right one 3 days Late Flight. customerservice",usairways,PndrewCress,0,, " Congrats. you've just lost a customer for good. When I made a United weather change. free/5 min. You guys 2 hrs on hold & $25.",usairways,stephenrodrick,1,, " Cool. Now has been told you can't re-route his bags after he was told to leave them last night. He needs them to race.",usairways,LindsaySweeting,0,,"Asheville. NC" " Credit to my bank account for the two days of work that I've missed because of these Cancelled Flightlations.",usairways,"_MeAndMariah",0,,"where you want to be." " Customer service is dead. Last wk. flts delayed/Cancelled Flighted. Bags lost 4 days. Last nt. flt delayed/Cancelled Flighted. No meal voucher?",usairways,dan3598328,0,,"Hillsborough. New Jersey" " DCA to RSW at 8:30am Cancelled Flightled. Rebook to Charlotte Cancelled Flightled. Can we rebook selves online???",usairways,"PRof_Solutions",0,,"Washington. DC" " DCA->:HPN. u r prof hostage takers.We stood on bus 2 plane for 25 min.now sitting on plane with no mvmt & 1 announcement 4 >: hour!",usairways,brettel,0,,"Washington DC" " DOMINICK L. at La Guardia airport NYC gives the absolute best customer service! Thanku! Checking in made easy!",usairways,AraeB,0,,"east coast" " Darn it. first in line for no upgrade! Wish I understood the policy. :) http://t.co/xGPaAyFDwt",usairways,"Eagles_SAB",0,,"Philadelphia. PA" " Decided to be a good sport and give you guys another shot. Flight delayed. Again.",usairways,ConstanceSCHERE,0,,"Boston. MA" " DeeDee and Lynn S. have been great here in PHX: Richard P. here was a jerk. Rude to us and our parents for no reason.",usairways,AshleyKAtherton,0,, " Delays due to faulty engine light. Great work guys. Coming up on 2 hrs sitting on the plane WorstAirlineInAmerica",usairways,ColfaxCapital,0,,"39.0708° N. 106.9886° W" " Discovered our flight was Cancelled Flightled yesterday at 3:30PM - finally notified us our flight was Cancelled Flighted at 0316 AM",americanair,LarrySandeen,0,,"Southeastern Pennsylvania USA" " Disgusted with your poor customer service. U wrongfully remove >: 65.000 miles from my Dividend Miles and no live person.",usairways,worldwideweg,0,, " Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.",usairways,AbbieBjugstad,0,, " Do you have a phone Nbr for Refund Dept ?",usairways,"Andreas_Hirsch",0,,GERMANY " Do you have any pride in your service? Any concerns for my wife and everyone else on that flight? Or you just don't care????!!!",usairways,patrickcota5,0,, " Do your flight schedules to - from Quintana Roo. Mexico reflect their newly adopted time zone change to EST?",usairways,jsilver76,0,, " Does your company see passengers as customers or just $$$?",usairways,mark7579,0,,"Richmond. Virginia" " Don't blame it on weather. Rep at counter cost me entire day - not weather. Printed Boarding Pass too Late Flight. TakeResponsibility",usairways,FahadHassan,0,,"Washington D.C." " Don't tell me that. Tell me what I can actually DO to reach someone. I don't mind being put on hold but it won't even do THAT.",usairways,tamajared,0,,"DC / MIA" " Don't want to clog your already-crowded line with a special meal request. Can someone DM me to sort out? vegetarianproblems :)",usairways,KitchenRecess,0,, " Done",usairways,rzlevinson,0,, " Doubt it. Gate 35x is a cluster. and every agent encounter I saw (including one with me) was outright rude. Just very put off.",usairways,"Kurt_Wirth",0,,"ÜT: 43.182918.-77.651224" " Dude named Shaquille at the desk in Charlotte was incredibly professional and helpful vs. some crazy angry people tonight",usairways,Kevinly17,0,, " Easily the most ridiculous experience trying to spend money with your company.",usairways,RooterHTG,0,,"Sequim. WA" " Eh. it happens. I think I'll survive. 😉 Thanks!",usairways,annforstie,0,,"Bloomington. MN" " Emailed them a week ago and still nothing...",usairways,drb1125,0,, " Empty 1st class. Chairman can't move up due 2 silly award travel rule trumping common sense - customer service fail again!",usairways,ProActivePT,0,,"New York/N. Carolina" " Ever sit on hold and just lose track of time? http://t.co/Yqhk8LJaBN",usairways,mjmohr24,0,,"Crystal Lake. IL" " Every time I try. the line is disconnected b/c the system says you have too many calls. Glad your screw up matters so much to you",usairways,LindsaySweeting,0,,"Asheville. NC" " Everyone is sorry. Don't have what I need for meeting tomorrow. 140 charac. isn't nearly enough to highlight your shortcomings",usairways,"mcgarr_ok",0,, " Everyone on Flight 669 from LAX to RDU enjoyed waiting an hour & a half in baggage claim for their bags just now",usairways,LaceyDGarland,0,,"Goldsboro. NC" " Excited that I'll be flying from Syracuse to interview in Dallas on Friday for the FA position- this is a goal & dream of mine!",usairways,cusefan4ever,0,,"Oswego. NY" " Exicted to be flying with y'all soon !!",usairways,jdbwaffles,0,, " Expedia reserved a ticket for me and 2 more for a USAW flight but only issued 1. They are not responsive.Thoughts?",usairways,EverettWJones,0,, " Eyyyy! Cancelled Flightlations. Flight Booking Problemss. reFlight Booking Problemss. but y'all got me on the same flight out tonight (not tomorrow) & the FC upgrade. Thx!",usairways,zfelice,0,,"This Ain't Chicago. Tennessee" " F623 DEN:PHX impressive lack of concern by 1hr+ Late Flight flight attndt wrecking havoc on customer travel smugsmirk norush",usairways,tjvandy,0,,colorado " F623 DEN:PHX. Serious display of poor customer service exhibited by flight crew today. newamericanairline cheapslogannotmotto",usairways,tjvandy,1,,colorado " FA attendant on 4553 PHL to PWM tonight was fab! An asset to your team. From 1F. Have a great night team!",usairways,mainerailbaron,0,,"Seat 3A. Always" " FINALLY leaving 4 home from NC. Will lodge respectful complaints!! Mechanical issue after cleared for runway? 5hourwait nocrew",usairways,JaneShivick,0,, " FUK U US AIRWAYS WITH YO SHITTY CHICKEN SALAD SANDWICH THAT SO OVERPRICED AND U FUKING MAKE ME WAIT IN A 6 HR LAYOVER FUK U AND",usairways,LeperconRusty,0,, " FYI your customer service rep Carol is an absolute delight. So pleasant to with with and rebooked me in lightning speed! Thanks!",usairways,"steve_muns",0,,"Washington. DC" " Fabulous - thank you so much! Looking forward to taking to the skies with you! :)",usairways,"lauras_music",0,,Ohio " Feeling helpless at Tanpa airport. How can I talk to someone. Flight delayed 4 times. Need help. Missed connections will be prob",usairways,PatrickCronin10,0,,"Nashua. NH" " Finally back on board. Door was closed only to be reopened because we need fuel. You think someone wd have thought of it earlier",usairways,mma718,0,,"Queens. New York" " Finally got ahold of an Agent after another hour. Thanks for the follow up. Recommend a call back feature.",usairways,"mcarroll_",0,,"Washington D.C." " First class no snack basket was catered so drinks only No preflight drink or coathanging 1st drink service 50 min after take off",usairways,altadenadad,0,,"Haverford. PA & Wilton Manors" " First class service on US 769 PHL-MCO today from the flight attendant in F. I didn't catch her name but she was top notch!",usairways,asset25,0,, " First the pilot was Late Flight. now it's maintenance. This is EXACTLY what happened two weeks ago. Unacceptable.",usairways,ConstanceSCHERE,0,,"Boston. MA" " Flight 604. Thanks.",usairways,DCSas,0,,"ÜT: 38.907675.-76.944183" " Flight 1815 (N747UW) arrives at following flight from http://t.co/TtLwZgIyAg",usairways,DontenPhoto,0,,"Englewood. Florida" " Flight 2069 from JFK to Charlotte. then 3750 from Charlotte to Birmingham. 2 previous flights to HSV were Cancelled Flightled.",usairways,"simuLate Flightthis",0,,Queens " Flight 4210 been sitting gate 27 for 10 min w door open since we arrived. Still no jet bridge. Can someone help?",usairways,AndrewTV,0,,"Pittsfield. MA" " Flight 4424 operated by (N813MA) arrives at following flight from Reagan National http://t.co/OSc9OFlol3",usairways,DontenPhoto,0,,"Englewood. Florida" " Flight 496. How are u going to compensate me for sitting on the tarmac for 90+ mins and missing my PHX - BOS connection?",usairways,ColfaxCapital,0,,"39.0708° N. 106.9886° W" " Flight 830 CLT to Phl. I was 1st on list.Someone else got spot. Rude employee in coach. Wouldt give ID. Said he was cute red head",usairways,suetrio,0,, " Flight Booking Problems a flight using credit from a previously Cancelled Flightled flight. Can't get thru on the phone and can't book online. Help please.",usairways,GainesJohnson,0,,"Charlottesville. Virginia" " Flight Cancelled Flighted because of Neptune Could not get to my destination. notmyfault waive$200fee ripoff poorcustomerservice",usairways,Ltos5363,0,,"South Shore. MA" " Flight Cancelled Flightled due to ""weather conditions"" in arrival city. Uh...I don't think so.",usairways,pbmccarron,0,,"US of A" " Flight US 723 from to passing over at 20.000 ft this morning. http://t.co/FRd0cAy6DA",usairways,AntrimLens,1,,"Loch nEathach Co Aontroim" " Flight gets in 30 minutes early and all goodwill gone when bags aren't here 45 minutes Late Flightr",usairways,BarrelAgedElle,0,,Boston " Flights 890 was the delay. Flight 5136 was my missed connection… Help!",usairways,masonkesner,0,,"Arkansas. USA" " Flt 4609 landed over half an hour ago. Not a single bag yet on the baggage claim. Hate you so much right now.",usairways,LaChavalina,0,,"Pony Paradise. VA" " Forget reservations. Thank you to the great leadership at your company. I've Cancelled Flighted my flight. Once again. thank you.",usairways,themainevent001,0,,"Saratoga Springs" " Fortunately you have staff like Lynn S. and DeeDee who actually understand customer service and simply being NICE.",usairways,AshleyKAtherton,0,, " From here on out when I can at all I'm flying . Since when is a plane getting stuck in a drift for 2 hours a weather issue?",usairways,FalconjcJohn,0,, " Frustrating days!No flights home. changed airlines. Thank you PHL USAirway employees & for help getting me back to IAH.",usairways,TGRunningLady,0,, " Fuck you",usairways,KristenElysse,0,,Toronto " GF was on hold for 4 hours and call was dropped!!! HELP!!!!! Need a flight!!!",usairways,Jabis4,0,,VT " Gate traffic DCA. MY flight arrived 20 early.connecting flight 2139 leaving in 23 minutes. Several of us stuck. HOLD THAT PLANE.",usairways,MandiBPro,0,,"Jacksonville. FL" " Gave up after more than 2 hours on hold. Still need that receipt: last time it was promised. it never arrived. Help?!",usairways,amischke,0,,"Boston area" " Get new planes then. Got on this plane at 7:50 its 10:20 now and still on tarmac. How ru going to compensate me for this?",usairways,ColfaxCapital,0,,"39.0708° N. 106.9886° W" " Going to Manchester. UK now i'm going to miss a wedding. You going to rebook that too? Why have you chosen to Cancelled Flight my flight??",usairways,K31RRY,0,,Sheffield " Good grief! Flight Cancelled Flightled. Been on hold since 0400.",usairways,pbmccarron,0,,"US of A" " Good info. but am already signed up for all options. None of which sound like they applied to the 'missing' emails.",usairways,CraigHall19701,0,,Delaware " Good morning.",usairways,mayic1963,0,, " Got it. thanks!",usairways,WTFloris,0,,Raxacoricofallapatorius " HA! You're fun.",usairways,wickenstein,0,,"Charleston. SC" " HELLO!! Is anyone behind your twitter account? badcustomerservice",usairways,JenRomanoff,0,, " HELLO?! It's been FOUR HOURS since plane landed! Flt 630 phx to JFK. 3 hrs on Tarmac waiting 4 gate. Plus an hour no bags yet",usairways,AndyLeeEsq,0,, " HELP! It says ""the payment is denied"" but my money has been taken out of my bank? ",usairways,"Hayden_Ehlich",0,, " HORRIBLE communication on delayed flight out of LGA!!!! I got 2 emails in seconds w different delay times!!!! HORRIBLE",usairways,"teitelbaum_jami",0,,"Pittsburgh. PA" " Haha - that will indeed be a great day!",usairways,htmella,0,,"Washington. DC" " Handled on the phone. Unfortunately it wiped out an entire trip. which is why I'm so displeased.",usairways,keithlaw,1,,Delaware " Handled. I found tkt on floor dropped by someone. No way - I’m in wheelchair - to get to podium.",usairways,JoanEisenstodt,0,,"Washington. DC" " Has To Be THE WORST Airline Of All Time😡😡😡",usairways,"Mia_Da_Jedi",0,,"Down The Rabbit Hole" " Has the most useless & Rude employees ever at Philadelphia airport never again will I fly with them ! 😤",usairways,"_DeeGotDaLoud",0,,"Tri-State" " Have a 6:05pm flight out of PHL Sat. 2/21. Snow expected. Are we able to switch to an earlier flight without penalty?",usairways,sstevenssss,0,, " Have him call me. I cant wait to see if anything happens. Your service really sucks. usairwayssucks",usairways,Twinscream1,0,, " Have you issued a Memphis travel advisory for tomorrow? Winter weather coming through now.",usairways,bradfordradio,0,, " He overflowed over the armrest and under with legs sprawled. You should refund me I had no Choice. Grossedout",usairways,mwasserman818,0,,"Flying Giraffe Travel" " Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?",usairways,GreenkidspenWRA,0,,"Grimsby - UK" " Hey! I booked a flight (Isabelle Gramp. Boston to LAX). and it said that it charged my credit card but the transaction didn't go",usairways,Shrubbette,0,,"Melbourne. Australia" " Hey. I hve Cancelled Flightled flght & on hold for 30 min nw 4 rebook. Website not working. Can u give me some insight if I DM conf ?",usairways,"Rachel_Helena16",0,,"Halifax. Nova Scotia. Canada" " Hey. my bag was damaged flying with you yesterday. What can I do?",usairways,WTFloris,0,,Raxacoricofallapatorius " Hi guys! Are flights 5594 and 3937 still on time? The site and app are both down and I can't check. Thanks!",usairways,therealcharlie,0,,"Melbourne. Australia" " Hi! On my dividend miles account I accidentally listed my newly married name as opposed to my legal name. I am trying to book",usairways,JenRomanoff,0,, " Hi-i have a travel question. Could you please follow me so i can dm you?",usairways,MenloZZPest,0,, " Hi. I'm in LGA but my luggage is in CLT. Have been told to come back tomorrow to collect. Do you guys want to cover my taxi fare?",usairways,StretfordGoose,0,,"Porkhampton. England" " Hi. can you attach my AA FF 94LXA62 to reservation E2KVM4. Thansk!",usairways,dtopler,0,,"New York. NY" " Hmmm. Did the flight even really exist or did they just create it last night to get people off their backs? usairsucks",usairways,corybronze,0,, " Hold time to book award travel from Gold status: 4 HOURS and counting!!!! + 4 days of calling usairwaysfail ",usairways,shphotographydc,0,,dc " Hooray! I've now been on hold for over an hour. I've never loved Southwest more.",usairways,clarkhook,0,,"Franklin. TN" " Houston hub Aa T. Employee the bag is not here. It made it to Pa before me! Oops not your problem http://t.co/Uld0hWFkfo",usairways,mydulcebella,0,,Pennsylvania " How about moving my seats to where I bought them 4 months ago? This happens far too often...",usairways,ScottPaterno,0,,"Central Pennsylvania" " How can I change without penalty and not have to call customer service",usairways,portugrad,0,,"Chicagoland Area" " How can I speak to a human? Need 2 find bag delayed 2/21. Website and 800 are telling me 2 different things! Got hung up on 2x",usairways,"_leekinney",0,,"Philadelphia. PA" " How dirty does the damn plane have to be to take an hour to get the plane cleaned??? Refund me my miles😡. wasteoftime theworst",usairways,XtianinNYC,0,, " How do I add my TSA Pre number to an existing reservation?",usairways,jmkagan,0,,"Washington. DC" " How do I get a receipt for a change fee when I originally booked with miles?",usairways,alybullock,0,,"Washington. DC" " How do I get through?",usairways,TimAtConservis,0,,"Asheville. NC" " How do I redeem my pass to the admirals club? I have 1 free visit with my barclay card membership. And can I bring a companion?",usairways,MikeSelesky,0,, " How does flight 680 look? I'm hearing about Cancelled Flightled departures from and I'm about to head into it",usairways,YoungBBE3,0,, " How long before departure do gates stay open? Will I make my connecting flight 1861 to RDU from flight 894???",usairways,MarinaInTheCity,0,,"New York. NY" " How long does it take to receive ticket from for itin booked via http://t.co/79waJk7EyT on US flights?",usairways,akobilarov,0,,"South Carolina" " How many agents do you have working to handle the thousands of calls?",usairways,TravelingProf,0,,"Great Barrington. MA" " How soon is possible? I boarded the plane the 1st time at 6:30 am and it is now after 11:30 am and I'm still where I started.",usairways,JasonPlizga,0,, " How the heck does one get the Internet desk to authorize a waiver? Would that involved being on hold for another hour?",usairways,stephenrodrick,0,, " How will I change it?",usairways,"J_0_Y",0,,"Washington. DC" " Huge system problems at DCA.Manual check in: flight boarded but sitting at gate due to system issues. Frustrated Chairman member",usairways,PamelaSedmak,0,,"Sunny mountains of Arizona" " I NEED TO *SPEAK* TO SOMEBODY ABOUT A RESERVATION. As in talk to a human being. Yet your computer system puts the phone down on",usairways,electromail,0,,"Watching @Interpol somewhere" " I absolutely knew you would try to blame weather to deny us vouchers in Phoenix. Totally false. was a crew issue.",usairways,drpippa,0,,"Boston. MA" " I agree but per the captain this issue happened before boarding & we all sat in the plane for almost 2 hrs",usairways,FaknilO,0,,"New Mexico" " I already HAVE. four times",usairways,rodeorose1962,0,, " I already did. My question is. why does it still say in progress on ? It's been 6 days.",usairways,"I_Am_ErikaG",0,,"On my phone. USA" " I already let them know and sent 4 complaints. Got a call back finally when I was asleep and there is no return call back ",usairways,FrancisDeana,0,, " I am a UK citizen. Is there a UK number I could try?",usairways,ToxicLayge,0,, " I am a premium DividendMiles cardholder. Unacceptable 4 you to hangup my customerservice call twice after putting me on hold.",usairways,"marisa_negri",0,,"Austin. TX | Atlanta. GA" " I am appalled. My departure with you was all messed up and now on return i am supposed to fly alone with two very sick kids",usairways,ashwatson3,0,, " I am following you now",usairways,jrfigo,0,, " I am good. I just did not understand the terminology. but the merger brings new verbiage",usairways,tjelke,0,,"Miami. Florida. USA" " I am in meetings in California and have no luggage!!",usairways,Andyba25,0,,South " I am just trying to establish what your policy is. Thanks!",usairways,exilauren,0,,"Washington. DC via Boston" " I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice.",usairways,"maggie_randall",1,, " I appreciate that you actually monitor Twitter. so please pass along my feedback. I've tried calling about 15 times in 4 days :(",usairways,NickAbel5,0,, " I appreciate the hard work. Still. I gave up after >:hour. ",usairways,dsearls,0,,"SBA. BOS. JFK. EWR. SFO. LHR" " I appreciate your prompt response.",usairways,NicholasBSabin,0,,"Wendell. NC" " I ask for reimbursement maybe miles added to my account for my inconvenience and for the money that I had to spend",usairways,BigDavew2k,0,, " I asked for some reimbursement something like miles added to my account and was told to call customer service",usairways,BigDavew2k,0,, " I asked if that was SOP. and they said “It is now.” But yet the other 11 flights. nothing. Is this a policy or not?",usairways,jasemccarty,0,,"BTR/DCA/IAD/MSY - etc" " I been on hold with U for 40mins wasting my time and $ & I don't appreciate it WheresTheCustomerServiceAt http://t.co/phI2IfNjIT",usairways,DocWaaaaaa,0,,"NEXT D00R 2 U ( Chiangles )" " I believe you. But in all seriousness. what's an acceptable time I should have this expense on my name that wasn't my fault....",usairways,jameypricephoto,0,, " I better get a free flight",usairways,"timleary_",0,, " I booked a flight yesterday but didnt receive an email confirmation and I my dividends number isn't registering. Please help.",usairways,TaiScott11,0,, " I bougth ticket same fligths twice and you dont refund money it is big problem other company refund money why dont u pay back",usairways,caneryilmz,0,, " I called more than 25 times to redeem mile points and can't get through. You advertise the miles but make them very hard to use!",usairways,Isqrdisnegativ1,0,, " I called the BTV desk: they had more information - so it exists. Your systems don't make it easy for the customer to access it.",usairways,MarkJablonowski,0,,"Washington. DC" " I called the number and they said no one is available to take my call...guys this is insane",usairways,Andyba25,0,,South " I called twice the recording says that it has being delivered to my apt but it is not here ?",usairways,RaulFNYC,0,,"GLOBAL CITIZEN" " I can legitimately say that I would have rather driven cross country than flown on US Airways.",usairways,rossj987,0,,"Washington. D.C." " I can't believe that you would refer me to a number no one seems to be getting through. Really? I need help ASAP!",usairways,portugrad,0,,"Chicagoland Area" " I can't even use my return flight home because the change fees you charge are too expensive. forcing me to purchase a new ticket.",usairways,Allisonjones704,0,, " I can't wait for the and to find out how poorly handled this situation. shameful http://t.co/HHOxQPsUbA",usairways,corybronze,0,, " I can't wait to never fly with you again. Always delayed. Always lose my bag. Rudest people on the planet. Southwest is the best",usairways,"madison_mason",1,, " I cant get anyone on the phone to help with award travel.Purchased extra miles and 10 minutes Late Flightr the miles needed was raised.",usairways,GAKotsch,0,, " I cant make it to airport. roads are to bad in DFW and no one is answering the phones and the website is down?How do I reschedule",usairways,"EmilyRadtke_99",0,,"go central" " I certainly understand the hold delays for WX reschedules - I've been on for 2hr15min - do you have an estimated wait time?",usairways,PhilHagen,0,,"Lewes. DE. USA" " I checked in ""Standby for 1st Class"" only to find I am ""not on the list"". This merger is a pain.",usairways,jasemccarty,0,,"BTR/DCA/IAD/MSY - etc" " I did & was told I asked to many questions. bag might still be on flight 413. Should be easy to check when it lands in Seattle.",usairways,christinemmayer,0,,"Callahan. FL" " I did and it's been a disaster. You had me sitting on the runway only to bring the plane back to the gate smh",usairways,TheTaxDiva,0,,MiamiHoustonDCHouston " I did at 7 pm! Still no bag..",usairways,uzerandloseher,0,,"New York. NY" " I did not want to hang out on your plane all day when I am traveling to get work done and turn right back around. Unacceptable",usairways,riricesq,0,,"On a beach" " I did they are busy",usairways,nanceebing,0,,"south beach/ LA / NC" " I did. They told me it was a 40 min wait & they'd call back. It's already been 45 min. Horrible",usairways,TMadCLE,0,,"Cleveland. OH" " I did. but i need to get a human being. What's the fastest way to achieve this? All I get is a computer.",usairways,JustCurious1971,0,, " I did. but it won't help.. Can't believe you wouldn't take full fare for first class and gave away to Platinum Member.. Profits?",usairways,Two4Chaos,0,,"Scottsdale. AZ" " I didn't Cancelled Flight my flight. you did. Than you loved me to another flight and forgot my bags",usairways,scheds14,0,,"Phoenix. AZ" " I didn't even leave the airport and you sent 2 of my bags to Philadelphia!",usairways,itsjustdoc,0,,Ohio " I didn't make a reservation yet. It's about changing name on my dividend miles account",usairways,JenRomanoff,0,, " I didn't take my original flight. I was suppose to arrive last night than by 2:00pm today. Didn't get in til 5",usairways,scheds14,0,,"Phoenix. AZ" " I do but the real ? Is why your staff can behave offensively. Flight 699. Please look into it. Message me if you want particulars",usairways,TheLoveBite,0,,"Los Angeles. CA" " I do to as I have an afternoon Conference in Las Vegas and I would rather plan ahead than run thru the airport and then attempt",usairways,cahillwilliamr,0,, " I don't know I've tried to call for confirmation but calls aren't going thru. Can you let me know?",usairways,DaintyKenyan,0,,"Research Triangle Park. N.C." " I don't like being lied to. No bad weather in dc md va. I've been stuck in CA all day and should've been home by now. You owe me.",usairways,jpkansara,0,,"Washington.D.C." " I don't mind waiting. I mind waiting on a plane. when I shouldn't have had to. The airport has more room and you know.. food!",usairways,MusJew2daRescue,0,,Earth " I don't need to rebook I need to know the policy",usairways,kelliwilson02,0,,"Houston Texas" " I don't think I've ever had a us airways flight that went smoothly.",usairways,mma718,0,,"Queens. New York" " I don't want a reservation change. just adding a service. Am going public with this to get help.",usairways,ndngenuity,0,,"Chesapeake Bay watershed" " I don't want your sympathy I want someone to make an effort to find my bag",usairways,"_Leycar",0,, " I doubt that. its 11:21p & we r still being held captive on the ground at DCA! A little communication from up front would b nice.",usairways,brettel,0,,"Washington DC" " I expect something more than telling me to see an agent to rebook my flight...",usairways,TheTaxDiva,0,,MiamiHoustonDCHouston " I finally got through on the phone after a 2 hour wait time.",usairways,djndc4l,0,, " I finally spoke to a person. Despite the mind boggling wait time. the rep was very pleasant and very helpful. Kudos to her.",usairways,clarkhook,0,,"Franklin. TN" " I find it funny that responds but you don't. Your customer service is the worst. wedontcarebecauseyoupaidalready",usairways,ElmiraBudMan,0,,"Does it really matter" " I fly quite a bit. and it's not difficult to communicate. If agents let people know what's happening. arrangements can be made",usairways,mjmena001,0,,"West Palm" " I followed you complaint procedure only to get a run around. Your service SUCKS usairwayssuck",usairways,Twinscream1,0,, " I forgot my password and I don't know if my username is correct. and i want to use my miles. what i have to do??",usairways,oscarmichv,0,,"Facebook: BÚFALOS F.C." " I found a flight I want on . Is my AA Advantage applicable to earn miles on it since you're merging?",usairways,RebeccaHaber,0,,"NY/SoCal" " I fucking hate your customer service. I've been on hold all morning trying to figure out why you Cancelled Flighted my flight.",usairways,"NYC_Allie",0,,NYC " I gave up http://t.co/2eDgc6TbLs",usairways,comediandan,0,,"Up In The Air" " I get some bs from a guy at the door says door closes 10 minutes before it backs out. Yet I know for a fact it was 5 people short",usairways,ElmiraBudMan,0,,"Does it really matter" " I got an email asking me to checkin TMRW for a flight I meant to book for 3/19 - can someone please help! ",usairways,bobbyisaacson,0,,"San Francisco. CA" " I got rebooked at 3am after they woke me up just tried to call twice and got hung up on. Worst customer service.",usairways,Harmony1412,0,,Wonderland " I got up at 2 am for a 5 am flight from bos to Charlotte which I found was Cancelled Flightled once I got to the gate (1)",usairways,"laura_crom",0,,boston " I guess they only respond to compliments. Sorry. can't think even ONE.",usairways,rodeorose1962,0,, " I had a rep 10 min in who said she couldn't help so transferred me to dividend miles customer service",usairways,mattt1312,0,, " I had to sit in your kitchen and move stuff around so I had what I needed. I'm extremely disappointed in your service",usairways,jessouc,0,, " I have 2d and 3d embossed badges and patches superior to the ones you are currently using.",usairways,danteusa1,0,, " I have LITERALLY been on hold since 3am est.PlatinumEventually hung up & again back on hold. Understand weather. but ridiculous.",usairways,mturkos,0,,"Belmar. NJ" " I have a MAJOR complaint that I want to address w/you about my hand luggage courtesy check-in. What's the best way to do this?",usairways,sunmoorthy,0,,"Arlington. VA" " I have a flight voucher/confirmation code but there is no where for me to enter it on your checkout page while Flight Booking Problems. Pls help",usairways,Danye33,0,, " I have a receipt but no conf for a Thur flight. When I call for help I was literally hung up on b/c of wait times. Help!",usairways,TheRachelBloom,0,,"Brooklyn. NY" " I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami.",usairways,SweetingR,0,,"Asheville. NC" " I have a voucher from a past trip that was delayed. I thought I had to talk to someone on the phone to use it. Is that not true?",usairways,"the_jayardee",0,,"Philadelphia. PA" " I have been I hold for 40 min. My 5:50 flight just got Cancelled Flightled and rescheduled for Monday. This is unacceptable!",usairways,VanessaRSnyder,0,,"Atlanta. GA" " I have been calling for 3 days!",usairways,TravelingProf,0,,"Great Barrington. MA" " I have been doing that all day. Can't find my bag anywhere bc they're saying it was never scanned & technically never left LAX.",usairways,tannapistolis,0,, " I have been in contact with 3 people and still no answers. You keep sending me to and they keep sending me to you!",usairways,heidiharr,0,, " I have been on hold for 4 hours my flight is tomorrow do you really expect me to not sleep all night to stay on hold?!?",usairways,fieldhockeyfit,0,, " I have been on hold for over one hour waiting to reschedule a flight. How much longer should I expect?",usairways,anieanne1,0,,"Boston. Ma" " I have been on hold with your Gold reservations line for OVER 3 HOURS now. Flight Cancelled Flightled. Trying to rebook.",usairways,CharNewsJunkie,0,,"Charlotte. North Carolina" " I have been on three planes for flight 1907 and still haven't left the ground BAD SERVICE sad",usairways,CourtneyEMcCoy,0,,"Williamson West Virginia" " I have been rebooked but It has been handled very unprofessionally. Cancelled Flightations happen but the disorganization is uncalled for.",usairways,rkasold,0,, " I have been trying to book a flight using my miles for 3 straight days. 210 min on phone - still haven't talked to a human.",usairways,"kevin_krebs",0,,"Alexandria. VA" " I have been trying to get through to a representative for 7 hours aboout my Cancelled Flightled flight. Have you simply given up?",usairways,JFSebastian67,0,, " I have better Intel than she does! She said plane is due in at 630. Flightaware and your own app say 645",usairways,BradleyPollock,0,, " I have contacted them but only got an automated response that won't give me the code.",usairways,beoliu,0,,"Tuscaloosa. Alabama" " I have corporate-paid travel in April. Is it possible to purchase an upgrade to first class now?",usairways,adamsguitar,0,,"Charlotte. NC" " I have fam thats supposed to fly 2/22 that are currently in the hosp.3 trys to speak to a human. yr phone sys cuts off. pls hlp!",usairways,brynyc,0,, " I have never been given a number for elite for usair. Only AA. I waited for 3 hours for an answer and by then my seat was gone.",usairways,DoctorRedz,0,,Jamaica " I have never had a more unpleasant travel experience in my life. Now I might not get on my flight till tomorrow? This is insane",usairways,"amy_lombard",1,,"Brooklyn. NY" " I have nothing but issues when I fly w/u what's up w/that?! travel vacation awful",usairways,jadedhippie09,0,, " I have now called 12 times in the last three days. That's unacceptable. I'm willing to wait on hold. but that's not an option.",usairways,GainesJohnson,0,,"Charlottesville. Virginia" " I have received two reservation check-ins for two different flights for my one flight tomorrow morning. Need assistance ASAP",usairways,KOstrowka,0,,"Raleigh. NC" " I have run out of patience.. We are sitting in a bus without air in front of plane and there is no communication from anyone40min",usairways,KBStrauss,0,,"New York City" " I have sent letter after letter and get back nothing but form letters and half baked reply's usairwaysssuck",usairways,Twinscream1,0,, " I have submitted my request. I would appreciate a call by 9am eastern. Thank you.",usairways,joyadventuremom,0,, " I have to fly back to Charlotte out of a different airport. You guys are not very flexible like other airlines.",usairways,joshahamilton,0,,"Cali native now in Charlotte" " I have to spend more than the cost of the flight just to get a free room and transportation to and from the airport",usairways,BigDavew2k,0,, " I have two tight connections in Charlotte and Frankfurt",usairways,ashleycolburn,0,,"San Diego" " I hope flight 1855 is not being delayed because flight attendant didn't come to work! nobackup",usairways,DomaineD1997,0,,NC " I hope so. Last I spoke to the baggage team... they weren't sure what city my bag was in.",usairways,tannapistolis,0,, " I hope so. too. Thank you for your help. She traveled halfway across the globe and just wants her suitcase.",usairways,seungminkim,0,,"Washington. D.C." " I intend to..very much. My 4.000 followers will as well.",usairways,ColfaxCapital,0,,"39.0708° N. 106.9886° W" " I just checked in online for tomorrow's flight - thought I should get auto upgrade? (Already got the email saying no seats)",usairways,MiddleSeatView,0,,"Washington. D.C." " I just got hanged up on trying to get to an agent. Can you help?",usairways,conz,0,,"Brooklyn. NY" " I just hope that pilot had a good day off",usairways,unpredictaylor,0,, " I just spent 3.5 hours and got nowhere. Entire experience epicfail",usairways,McClainTweets,0,,"Cleveland. Ohio" " I just think if I am staying w your airline & rescheduling a flight I shouldn't absorb a fee that is the cost of 1/2 my flight",usairways,jdpletnick,1,,"Newtown. Pa" " I just think it's weird to have mileage as 666",usairways,"J_0_Y",0,,"Washington. DC" " I just want to be heard and to discuss the many issues on my trip",usairways,bbuck22,0,,"Las Vegas. NV" " I just want to find my bag so I won't have to go through the hassle of trying to claim what was in my suitcase usairwaysfail",usairways,tannapistolis,0,, " I keep calling your help line (800) 428-4322 and it keeps saying they are too busy to help & to call back Late Flightr. FOR A WEEK NOW!",usairways,TimAtConservis,0,,"Asheville. NC" " I keep getting hung up on. PLEASE respond so I can book a ticket with you. I won't be able to buy one unless I speak to someone!",usairways,JenRomanoff,0,, " I keep missing my updated connections. Need to make it to JAX to be in my friend's wedding! strandedattheairport",usairways,lifewelledited,0,,"Lincoln. NE" " I keep thinking this is a massive practical joke and someone is gonna appear out of thin air and take me to Reno tonight.",usairways,rossj987,0,,"Washington. D.C." " I know some folks have to use your airlines but doesn't customer service ever matter? I really hate to complain but it's brutal!",usairways,Shapperdacapper,0,,"Denver. Colorado" " I know that. thanks. Evaluate further :-) ... -Chairman",usairways,dmbatcofc,0,,Virginia " I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏",usairways,WhatSarahSayzz,0,, " I left an item on plane BOS-PHL on Friday. I've called PHL US Airways & left 6 msgs. No return call what to do at this point.",usairways,OutsideHitter84,0,, " I left my personal stuff on US4551 from PHL-BOS about an hour ago. Went baggage. was told plane left to call 800 ",usairways,tuneday,0,,"Philadelphia. PA" " I left my son's Duke hat on flight 1761 last night. It says ""Mason"" on the back. Any way of locating it? Thanks in advance!",usairways,KristinKlutz,0,, " I left something on a recent flight today. Who do I contact to retrieve it please? Thanks!",usairways,welshlinds,0,, " I listed my baggage claim number. Have them call me. my number is on the ticket. I had to use Lady Speed Stick this morning.",usairways,Andyba25,1,,South " I lost an ID on your plane and having trouble finding a contact for your lost and found in Cleveland Hopkins Airport. Please Help",usairways,"Wheres_Papi",0,,USA " I love how just to give feedback to this link I have to fill out all my personal info on a form. You guys are the best :)",usairways,rossj987,0,,"Washington. D.C." " I love you guys!!!",usairways,JoVeSi,0,,"Philadelphia. PA" " I made a reservation online but I didn't receive any confirmation email. My bank said the transaction went through. Can u help?",usairways,Chudokab,0,, " I made it! Thanks for the help!",usairways,farrellbone,0,, " I made it- thx.",usairways,mikebrandes,0,,"Minneapolis. MN" " I made the change online. but couldn't check-in online. so had to call (3 hrs on hold btw). Shouldn't have been charged $25",usairways,observepeople,0,, " I miss you too. Work has taken me out of Philly. I’ve been on flight 1776 from BOS —>: PHL so many times I should have a res. seat",usairways,TimothySays,0,,"Burlington. MA" " I need an actual person in customer relations for a refund. What can I call? I will dispute this charge on my credit card.",usairways,farmdinner,0,, " I need help about a ticket. DM me",usairways,EricGuster,0,,"✈️ Birmingham ✈️ Brooklyn ✈️" " I need help locating my bag. I arrived in Denver last night at midnight from charlotte but my 8am flight to Hayden/steamboat",usairways,Spencerklein,0,, " I need help. In air on 717 to CLT from PHL. Conf: D1MQF5 Need confirmed on 1776 to BNA at 10:30. Been bumped all day. need home",usairways,jenniferlyell,0,,"Nashville. TN" " I need someone from management to contact me I was flying to a funeral won't make it now to add to my pain they want me 2 pay",usairways,erickofiejones,0,, " I need to speak with a customer service agent today between 5-8pm I had an unfortunate incident of discrimination today.",usairways,joyadventuremom,0,, " I need to speak with a live person. I've had it with the recordings. I was told on Sat that we'd have our luggage by yest.",usairways,bcruz1028,0,, " I needed to be at my destination by lunchtime today. No one could get us on a flight. but I've since learned had one!",usairways,CLChicosky,0,, " I never made a reward reservation becuase no one ever answered the phone. The online one I made got Cancelled Flighted and I can't change",usairways,nm4agoodlife,0,, " I packed a carry on for a reason. Thanks for making me check it. I hoped for better customer service in CLE also. nothappy",usairways,dcilona,0,,SWFL " I paid for my seat. I expect to be able to use my full seat",usairways,"kim_blake",0,,"Tacoma Washington" " I paid for my ticket on on the 13th and it still says pending. Is that normal? I just want the money out of my account.",usairways,"I_Am_ErikaG",0,,"On my phone. USA" " I promise. if I can help it I will nvr fly w/u again. Even if I have 2 pay more $$$ 2 fly w/ sum1 else badcustomerservice",usairways,jadedhippie09,0,, " I realize the weather but day after day our flights keep getting Cancelled Flighted. Please prioritize ur passengers and help them",usairways,as4438,0,, " I really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons",usairways,LividFiction,0,,"Thicktown. Thickania" " I really feel like your company needs evaluate their policies & realize that transfers should be possible for tickets",usairways,PrettyMommy86,0,, " I received a brochure in the mail touting all the benefits of the advantage card with usa now merged...baggage included",usairways,TomFutureforall,0,, " I recently moved and got a new license and when I booked my flight a months ago I used my old license do I need to change that?",usairways,RoryPhilbin1,0,,"NYC/London" " I recently moved and got a new license and when I booked my flight months ago I used my old license do I need to change that?",usairways,RoryPhilbin1,0,,"NYC/London" " I respect the stress of a merger but one rep to reschedule/replane 15 ppl who are already Late Flight? youcandobetter",usairways,YourKindofSalad,0,,Cincinnati " I saw online you had fee but I was wondering if there was a way to pay for it ahead of time. instead of at the kiosk",usairways,VictorJDH,0,,"East Lansing" " I sent email to customer.relations.com. Will this work?",usairways,bbuck22,0,,"Las Vegas. NV" " I should also add the weather conditions are terrible. Expecting 18 inches of snow. Any advice?",usairways,SavageEmperor,0,,"Denver. CO" " I spent an hour on the phone with them and got no where at all",usairways,"Jess_Yoga",0,,"Wherever my breath takes me" " I spent more on the room & transportation then I did the whole flight",usairways,BigDavew2k,0,, " I spoke with a customer service rep who was rude and curt and transferred me to eternal hold. Sad. badservice mergerdisaster",usairways,DoctorRedz,0,,Jamaica " I submitted refund request b4 1st flight 2 days ago. Is that all I need 2 do?",usairways,Jamayka,0,,"Austin. TX" " I sympathize re:weather issues. but when times get tough. call in more folks. Over two hours on hold for 4-minute fix. FAIL",usairways,HutchinsJim,0,,"Carmel. IN" " I think it's a little weak sauce you have zero inflight entertainment for a 4 hour flight from Salt Lake to Philadelphia",usairways,"Steeee___",0,, " I think it's ok.",usairways,Dr24hours,0,,"East Coast City" " I thought about moving a lot of business over too. but first impressions count.. Glad it was miles and not cash.",usairways,chrisacoote,0,,"West London. UK" " I totally understand the weather. Just frustrated. Thanks!",usairways,FlashGilbert,0,,"washington. dc" " I tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. Twice.",usairways,margaretjones,0,, " I tried reaching out to you guys I'm running out time and patience I just want my flight to be honor and I want a confirmation!",usairways,FvGrecia,0,, " I tried speaking to multiple people at your reservations desk after 30 min on hold. waivethefee poorcustomerservice Neptune",usairways,Ltos5363,0,,"South Shore. MA" " I tried that before using Twitter. Also gave me no helpful information. Thank you anyway",usairways,seungminkim,0,,"Washington. D.C." " I tried to call your customer service line only to be kept in a que for over 45 mins...... please hold =we don't care",usairways,BigDavew2k,0,, " I understand that. and when I'm attempting to change the information so they are identical. it tells me to call a ",usairways,"MustSeeItAll_",0,,"NYC // LI" " I waited customer service 32 minutes on the phone w/o response. Had to hung up in the end since my battery died due to waiting!",usairways,68aec68,0,, " I waited on hold for too long. I shouldn't have to wait on hold forever when I never received a confirm. in the 1st place help",usairways,"Gregg_Silver",0,, " I want my money back. Now we're sitting on the runway. After a 2 hour delay. waiting for the baggage to begin loading.",usairways,"simuLate Flightthis",0,,Queens " I want to love you! 43 minutes on hold! Help me understand why I switched loyalty programs. http://t.co/cHGy5yrVka",usairways,JustinEhlert,0,,"Austin. tx" " I want to not sit on a plane from DCA to LGA for an hour and a half which is longer than my flight.",usairways,riricesq,0,,"On a beach" " I want to speak with someone immediately. I am shaking with rage. I offered to hate check my bag and Derrick bussey treated me",usairways,smaguire2,0,, " I was calling before I left. and as it turns out answered their phones instead and they rebooked my USAir flight.",usairways,jennb,0,,"oakland . ca" " I was completely ripped of by US Airways today never fly this airline I am contacting my local news",usairways,erickofiejones,0,, " I was eventually given a flight to Memphis but only after I was taken off my original flight bc I was checked in as my father",usairways,ParHammer,0,,"Rialto. Ca" " I was on hold for 2 hours and still no answer. Is this really how you run your business? http://t.co/P8xFhq4kps",usairways,"ChrisWalters_WV",0,,"West Virginia" " I was re accommodated for my DSM flight tonight after a delay from Myrtle Beach now the flight to DSM is back on for tonight?",usairways,unicatfan,0,,"ÜT: 41.5333.-93.62944" " I was supposed to be on flight 1861 from Charlotte to RDU @ 8:20pm yesterday. Is the same flight scheduled for departure tonight?",usairways,DaintyKenyan,0,,"Research Triangle Park. N.C." " I was told a ""return call"" by a human",usairways,beekaytulsa,0,,"Flyover country" " I was told there is no record of my refund. Can someone please help me. This has been a long day",usairways,erickofiejones,0,, " I was... 4 tomorrow. I missed my meeting today. & it was pointless 2 pay hotel today when the purpose of my trip has been screwed",usairways,CLChicosky,0,, " I wasnt flying your airline tonight. however a friend was and I was present for her help. I flying United and they could learn.",usairways,bartha75,0,,"san diego" " I will NEVER fly us airways or american again and I will share this nightmare of a story to all the many others we know who fly",usairways,ashwatson3,0,, " I will NEVER travel US Airways again. Flew in from LA to DC last night and for the 2nd time on this airline my bags didn't arrive",usairways,DannyLawray,0,,"Dumfries. Virginia" " I will be traveling from LAX to CLT to HTS. I have been rebooked for tomorrow due to the travel advisory.",usairways,"Brandy_Fisher",0,,"Miss California United States" " I will never fly again",usairways,Andyba25,0,,South " I will send an email with details Late Flightr. Thank you for responding.",usairways,xmaspickles,0,,"Pittsburgh. PA" " I will write CR. Not sure what good it'll do as the customer service I experienced was horrible.",usairways,misskiayona,0,, " I will. Is it down or is just me?",usairways,jcsolomons,0,,"Boston. MA" " I will. Thank you for at least tweeting me back:) better than most. 👌",usairways,masonkesner,0,,"Arkansas. USA" " I wish we were on our way. Now there's a problem w/de-icing.Three & 1/2 hour delay so far & sill not sure if we'll be taking off.",usairways,mma718,0,,"Queens. New York" " I would appreciate a call regarding a HORRIBLE experience I had with a gate agent. Was on hold for 39 min and then hung on me.",usairways,BriRose16,0,,"Baltimore. MD" " I would be on my way but wether has delayed yet again.. Love the Charlotte ice storm!! Good luck with mad customers",usairways,robgpaul,0,, " I would be willing to pay anything to change a flight! does not! help!",usairways,"sara_regis19",0,,"Puerto Rico" " I would happily wait in the terminal near food. restrooms and non irritated passengers.",usairways,FaknilO,0,,"New Mexico" " I'll check it out when I get to the airport. Thanks.",usairways,joyadventuremom,0,, " I'll sincerely regret Dividend miles! Good things coming to an end :(",usairways,syndscu,0,, " I'm amazed at the lack of communication with the passengers.",usairways,PastorMRobinson,0,,Lexington " I'm assisting . He is already rebooked. Agents rude. unhelpful. discourteous. FrequentFlyers appalled. Unacceptable!!",usairways,musiccityharp,0,,"Nashville/NYC" " I'm delayed in TYS 5015. likely gonna miss my connection in CLT to CUN. Gotta get there today. Can you help me?",usairways,HirasmusBidragi,0,,Scruffyville " I'm dumping this dividend miles card and forgetting your airline exists ridiculous theworstairlineever",usairways,XtianinNYC,0,, " I'm enjoying my flights so far! You're doing a great job. Today's been tough. so thanks for making my flights comfortable.",usairways,emikomusic,0,,"New York. London. Tokyo" " I'm flying with you this Summer. Will I be able to leave Miami Airport during my 12 hour stopover there?",usairways,TRGTALP,0,,"Leeds. West Yorkshire" " I'm glad retweeted otherwise you would have to ignore the numerous tweets I sent. You all are fucking amazing",usairways,yorkshire2002,0,,Kentucky " I'm glad too. But I should not have to spend an hour to try and track down the basic information that you already have available.",usairways,MarkJablonowski,0,,"Washington. DC" " I'm glad you're sorry that I'm homeless for the night. Makes me feel secure.",usairways,SweetingR,0,,"Asheville. NC" " I'm logged into a Flight Booking Problems. I need to add API before travelling to the states but I cannot see where to do it",usairways,Chrisp2281,0,,"Dublin. Ireland" " I'm not a frequent flyer with US airways. I'm qantas? Can I still get notifications? Thank you",usairways,DavidHall1981,0,,"Adelaide. South Australia" " I'm not patient. I'm annoyed. If you can't book this travel online. then you shouldn't make people wait on the phone.",usairways,danielleRwest,0,,"Brooklyn. NY" " I'm on flight 623 from DIA to Ontario tomorrow morning. no access to the airport via taxi or shuttle. What should I do?",usairways,SavageEmperor,0,,"Denver. CO" " I'm on the flight. finally in the air. Not enough food to feed customers. No movie or entertainment on a 5 hr flight.",usairways,MelJintheUSA,0,, " I'm on vacation. This is the LAST thing I want to be doing. Is anyone even answering the phone?",usairways,"NYC_Allie",0,,NYC " I'm referring to email like this. Just tell people when they GET the upgrade. Otherwise. we know already. http://t.co/N8UvCLMADA",usairways,LaurenCarrot,0,,"Your Dreams" " I'm shutting my data off for the flight. I want some response by the time I land. You have 2 hours.",usairways,smaguire2,0,, " I'm sick of living in an airport!! getittogether",usairways,JessBenge,0,, " I'm sorry as well. It's been 24 hrs without my bag and I can't get a straight answers. I'm on call 6 for today.",usairways,DAngel082,1,,"New York" " I'm supposed to fly through Dallas. Can you help me get a new itinerary?",usairways,BSmithwood,0,,"Boston. MA" " I'm sure the people are working very hard. but the systems should assist with IVR prompting. offering call backs. hold wait times",usairways,TheRealChrisCin,0,,"Richmond. VA" " I'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. Tks.",usairways,husainhaqqani,1,,"Washington. DC" " I'm tired of paying for luggage & less than stellar customer service . notafanofyourmerger",usairways,kburke1122,0,, " I'm traveling around the world until the end of the year. 800 numbers do me no good.",usairways,DropMeAnywhere,0,,"Here. There and Everywhere" " I'm trying to Cancelled Flight my flight within the 24hr window but have been on hold for over an hour. Is there an alternate I can dial?",usairways,arcairns,0,,"San Francisco" " I'm trying to Request Missed Mileage and it keeps saying it can't my flight from 2/13. Then it says call the number.",usairways,TimAtConservis,0,,"Asheville. NC" " I'm trying to merge my freq flyer accts but keep getting an error message and only a machine when calling the provided. Help!",usairways,JeffreyWhitmore,0,,"Washington D.C." " I'm unable to check in for flight 2119 BOS-DCA and haven't heard if flight was Cancelled Flighted/rescheduled. Any updates??",usairways,lulainlife,0,,"Washington. DC" " I've been on a music hold for over a hour trying to get my AAdvantage membership merged. can someone please call me ASAP?",usairways,bambiweavil,0,,"New York. NY | Brooklyn" " I've been on hold at the reservations desk for 3 hours. HELP!!!!",usairways,Asiators,0,,"Dallas. TX" " I've been on hold for 30 minutes and counting. unacceptable",usairways,AFord1358,0,, " I've been on hold for 35 mins to sort out my reservation out of sync message when trying to check in. what's wrong?!?",usairways,DowntownMikeyB,0,, " I've been on hold for 36 mins and counting cause you charged my credit card for bag but provided no receipt and said error. Awful",usairways,RPM044,0,, " I've been on hold for 40 minutes just to get a receipt. I know you guys are busy but I think it's time to higher more staff!",usairways,KMac0125,0,,Boston " I've been on hold for 41min. Just trying to change my reservation.",usairways,mikejmarsh,0,, " I've been on hold for 75 minutes waiting to talk to someone about my flight tomorrow. Is there another number to call?",usairways,"_G_Stevens",0,,NYC " I've been on hold for 90 minutes. This is terrible customer service. You messed up my reservation! http://t.co/oyLgeao7Y8",usairways,KOstrowka,0,,"Raleigh. NC" " I've been on hold for one hour and four minutes for your reservations line. How can you possibly do business this way?",usairways,comediandan,0,,"Up In The Air" " I've been on hold for over 2 1/2 hours - there has to be an easier way to Cancelled Flight/get a refund... 😑😩 http://t.co/Cm4roIypc2",usairways,sejly03,0,, " I've been on hold for over 2 hours. Need to re-book a flight. please help.",usairways,FranklySpeakn,0,,NJ " I've been on hold for over 90 minutes... There's a lack of quality service here. Nobody cares that I hate your shitty airline.",usairways,mttdprkr,0,,"Vancouver. WA" " I've been on hold for over an hour. Not doing so well in the customer service department. weak",usairways,ChuckManicotti,0,, " I've been on hold to change a date on a ticket for over 3 hours. Can someone please assist me? Unacceptable.",usairways,jhazelnut,0,, " I've been on hold to rebook a Cancelled Flighted flight for over two hours. I know weather has a huge impact. but you should anticipate.",usairways,GMLane,0,, " I've been on hold with your Divident Miles service desk for 45 minutes. and that's after being hung up on the first time.",usairways,KillDaWabbit2,0,, " I've been sitting in the Charlotte airport for 4 hours. Waited for crew and now maintenance. NeverAgain",usairways,willary,1,,"Washington. D.C." " I've been standing on a very crowded bus for the past 30 mins for DCA-PIT. HELP! http://t.co/jasKYPLWt5",usairways,mrshoreman,0,,"Washington. DC. USA" " I've been trying for DAYS! And I don't get hung up on until after I get through all the prompts. What am I to do??",usairways,amfnyc,0,, " I've been trying to call you for days and every time the system is overloaded and disconnects. Really? A global company? Help!",usairways,amfnyc,0,, " I've been waiting for desk for 45 and on hold 36min and counting...photo of desk agent on phone not flattering.",usairways,scm1133,0,, " I've been waiting for the callback for EIGHT HOURS. HOW MUCH LONGER?!",usairways,tamajared,0,,"DC / MIA" " I've called to resolve my dividend miles issue for a week to no avail. Please advise ASAP.",usairways,eromolizzy,0,,"County of Kings. NYC" " I've done everything. Still no luck in finding my bag. I don't understand how my bag could have been misplaced. Very upsetting.",usairways,tannapistolis,0,, " I've flown 6 figured worth of miles in my lifetime. This was my first and last ever flight on US Airways",usairways,rossj987,0,,"Washington. D.C." " I've flown US Airways at least five times. Every single time has been like this. Actions speak louder than words.",usairways,RoxyShepherd,0,,"New Orleans. LA" " I've tried calling 3 times the past 3 days and I keep getting told to call back. SOMEONE PLEASE HELP ME",usairways,goodtydings,0,,"this must be the place" " IS THIS RINGLING BROTHERS BARNUM AND BAILEY??? SHOULD I KEEP MY EYES PEELED FOR THE CLOWN CAR???",usairways,rossj987,0,,"Washington. D.C." " IT HAS BEEN FOUND THANK YOU",usairways,"Taryn_Sunstrom",0,,"The Shire" " If I am traveling with an infant in my lap. is there anything I need to do to notify you?",usairways,caseyshearusso,0,,connecticut " If I know I left something on my last flight (as I literally had to run to make my connection). how can I retrieve it please?",usairways,CapuanoESPN,0,,"Wherever Travel Team C sent me" " If I’m unable to use my departing flight can I still use the returning flight?",usairways,DaveKrupinski,0,,"New York. NY" " If my flight is going to be Cancelled Flightled every week I might as well be in business class.",usairways,"steve_muns",0,,"Washington. DC" " If you believe in keeping your customers happy. especially after a mistake was made on your part...",usairways,dosydoh,0,, " Ill never fly you again due to the emotional & financial stress you have caused me because of one of your staff members errors.",usairways,MeganMmcginnis,0,, " Im researching a flight & noticed a small issue w/class of service between your site & other sites. Could Reservations help me?",usairways,"lauras_music",0,,Ohio " Inexcusable behavior by gate agent. Sorry isn't enough. Flight850 CLT- BNA",usairways,marccopely,0,,"NYC/Nashville" " Instructions say to CALL. I'm just doing what it said to do.",usairways,UnluckyDon,0,,"Santa Cruz. CA" " International",usairways,WTFloris,0,,Raxacoricofallapatorius " Is $99 companion ticket benefit of Premier World MasterCard still limited to USAirways flights or do AA now qualify as well?",usairways,jonnycottone,0,,"New York. NY" " Is it possible to earn Dividend Miles for a passenger that is not me. even if I am purchasing the tickets?",usairways,natedunn,0,,"Phoenix. AZ" " Is there a phone line to call into that isn't being affected by ""bad weather""? Trying to book a vacation. here... 👀",usairways,oliviahaymond,0,,"Tampa. Florida" " Is there a way to have someone contact me when you have an agent available? Need help Flight Booking Problems an award flight.",usairways,KillDaWabbit2,0,, " It is the 2nd person when I called again to ask. could not catch her name. rejected the request",usairways,MoamarMoMoney,0,, " It says to call. Before connecting. get song. dance about weather. Weather bad 3 days? Called for 2 days before. wasteoftime",usairways,UnluckyDon,0,,"Santa Cruz. CA" " It was US 893. The gate was open after about 50 mins waiting. What a great way to finish an 18 hour delayed arrival!!",usairways,shipge,0,,Chicago " It wasn't weather this morning. AWE1701 diverted back to BOS due to mechanical issues. So far lost one of 3 days :(",usairways,awesomesauceDan,0,,"Grand Forks. ND" " It's 838. We boarded and we are waiting now to take off. hopefully.",usairways,DanielleWaugh,0,,"Portland. Maine" " It's a debit card. but I am a Dividend member.",usairways,LPNtoMD,0,, " It's not double booked. I spoke with CS and we've got a plan to fix this. It's still an amateur mistake that should never happen.",usairways,ximplosionx,0,,"Redmond. WA" " It's pretty hilarious that you want to finish his awful experience before doing something. Make it right. now.",usairways,LindsaySweeting,0,,"Asheville. NC" " It's the rude and arrogant gate personnel. Uncalled for. Unprofessional. theworst",usairways,"michael_lepp",1,,"Charlotte. North Carolina" " It's very difficult to work with Baggage claims when they don't answer the phone",usairways,Ward1987M,0,, " Its not just PHL. at BTV today made to deplane because ""it's Sunday and we don't know if maintenance will be available""",usairways,SS8085,0,,"Dallas. Burlington. Boston" " Its pretty ridiculous that at PHX sky harbor you have 4 (!) employees working check in on a SUNDAY afternoon. 30 min & counting..",usairways,RBuchmann,0,,"Saint Louis. MO" " I’d suggest proper information dissemination to all staff on a more timely & relevant schedule to prevent this in the future.",usairways,jasemccarty,0,,"BTR/DCA/IAD/MSY - etc" " I’ll do that in addition to reviewing on my blog. Your agents were pleasant but the experience was less than :/",usairways,masonkesner,0,,"Arkansas. USA" " I’m still disappointed that it is apparently ok for a Flight Attendant who isn’t up on current policy to argue with a traveler.",usairways,jasemccarty,0,,"BTR/DCA/IAD/MSY - etc" " I’ve been on hold for 36 minutes now. any time you want to answer the phone that would be great.",usairways,drgitlin,0,,20001 " I’ve had my flight Cancelled Flightled twice now. and after 5 minutes of automated questions. the phone just goes to a busy signal. Help?",usairways,DaFuente,0,,"Atlanta. GA" " JUST LANDED flight 545. Any chance of making flight 5530 Phoenix to AUS",usairways,"Debbie_Crockett",0,,"Austin. Texas" " Joined Silver Preferred because I heard customer service was so great. pity I was misguided.",usairways,honorawalsh,0,, " Just Cancelled Flight every flight I have why don't you.",usairways,graydonpleasant,0,,"Winston Salem. NC. USA" " Just contaced EYEWITNESS NEWS about the ripoff the Cancelled Flighted now they want me to pay",usairways,erickofiejones,0,, " Just discovered that they billed us $300 for the rescheduled flight. which cost me a second day of lost work.",usairways,LarrySandeen,0,,"Southeastern Pennsylvania USA" " Just spoke with a representative. Moved my flight earlier. Thank you so much for the follow up.",usairways,"_G_Stevens",0,,NYC " Just to follow up here is my experience: http://t.co/WJIiGZtiwg",usairways,masonkesner,0,,"Arkansas. USA" " KUDOS to your phone support and Charlotte gate staff!",usairways,HirasmusBidragi,0,,Scruffyville " Know what I like about gate 35X ? Nothin.I like nothin bout yo ghettofab gate USAirways http://t.co/mAqw2nLNiU",usairways,TekesKochteeyni,0,,"Portland. Maine" " Kudos to Robin at Lost/Found for reuniting me w/ my iPad. She was delightful to work with!",usairways,"iamchristine_d",0,,"Ptown. VA" " Like I thought this was America. When did US Airways start operating under the rules of communist Russia?",usairways,rossj987,0,,"Washington. D.C." " Literally all that says is ""Case open"" What good is that to me?",usairways,MarkJablonowski,0,,"Washington. DC" " Look at that. The flight I have been trying to book for 3 days is gone. I guess someone got through. Thanks! Keep up the Failing",usairways,ElFun,0,,Burbank " Look into better service.",usairways,helmsdanielle10,0,, " Looking for some help to recover an item I left on an airplane this evening",usairways,rgilbane,0,,"Rhode Island" " Looking forward to some friends and family time in Arizona.",usairways,Hayleyville,0,,DC " Looks like I'm already delayed and will miss my connecting flight in Philadelphia. Do you un-delay your flights?",usairways,MattClement,0,,"Troy. NY" " Made about 30 calls to USAir today to merge of AAdvantage. Dividend Miles. Each time. says call back Late Flightr. 30timesenough",usairways,UnluckyDon,0,,"Santa Cruz. CA" " Many thanks for your reply! http://t.co/6CGFv02gzb",usairways,TRGTALP,0,,"Leeds. West Yorkshire" " Marsha M. at Myrtle Beach is the greatest! She deserves all the respect and praise there is! ThankYouForEverything",usairways,pocketsizemando,0,,"Fort Worth. TX" " Melinda in reservations in greensboro nc is an absolute jewel thank her for me she's amazing!!!",usairways,nanceebing,0,,"south beach/ LA / NC" " Mellani B. and whole team in Columbia SC are absolute superstars. Incredibly helpful.",usairways,BRizzyberg27,0,,"75 Drayton Park. London. UK" " Merging AA and DividendMiles yield an error. What are the _exact_ steps to navigate the phone menu? All I get is a computer.",usairways,JustCurious1971,0,, " Missed flight. Rude CSR. No flight till Tuesday. No answer on twitter. Help me out with a RT you're my only hope.",usairways,RyanEthanBeard,0,, " Mobile boarding pass email.",usairways,jmspool,0,,"42.635976.-71.164046" " My Flight Booking Problems C68LD9 just times out when I select it under Manage My Flight Booking Problems for months now. I have emailed but no response. Help?",usairways,curtainbounce,0,,"Sydney. Australia" " My bags were supposed to be delivered to NYC last night (missing since Thurs) but are not here. Can someone call me?",usairways,WarrickHoward,0,, " My booked seat ended up being the last row which was labeled ""do no occupy"" had to play musical chairs for 30 mins. Unacceptable",usairways,Heartliss,0,,"Here. There. Everywhere." " My brother & his family stranded in CLT tonight bc gate E36 agent wouldn't hold plane for two minutes. Now driving in bad weather",usairways,HurnerAndTooch,0,,Virginia " My daughter is stranded in charlotte because US Airways Cancelled Flightled her flight tonight. Completely dissatisfied with ",usairways,Joeschmow777,0,, " My family. friends and colleagues will NEVER fly USAir again. Bad weather happens. The good airlines seem to communicate better.",usairways,corybronze,3,, " My flight (US558) got Cancelled Flightled on 2/16 due to lack of flight crew.I was told that I'd be reimbursed for hotel. Who do I contact?",usairways,shhashhank,0,,"Boston. MA | San Jose. CA" " My flight cost me just under $800 and this is what happens? I fly with and have no problems. I come the US 4-5 times...",usairways,EmmaTyrer,0,,"Liverpool. UK" " My flight finally arrived in Charlotte. They booked my luggage thru to lga but no room on flight for me. What a mess",usairways,mma718,0,,"Queens. New York" " My flight was delayed and rerouted. and not so much as a ""sorry for your inconvenience"" from the check-in agent? notimpressed",usairways,michellishelli,0,,London " My hubby has a 5hr layover in DFW fm the cxl'd flt. Pls help get him home sooner if you can! Any room on S/by 2 BWI or PHL today?",usairways,maylarosa15,0,,"Baltimore. MD" " My last flight was Cancelled Flightled and I'm very disappointed.",usairways,N0SBIGLEM,0,,"san jose . ca" " My wife had flight changes due to weather now she cant checkin to her return flight and it fails Is it possible usair Cancelled Flightled",usairways,f0ll0wer99,0,, " My wife. sick 3yr-old-twins. and I have been waiting in line now for 2hrs to see an agent! Phone agent said nothing til Tuesday!",usairways,corybronze,1,, " NEVER AGAIN! Worse experience in my life. http://t.co/3dDQq0gQni",usairways,RVangutenberg,0,,"Puerto Rico" " NOT GOOD. been on hold for 1hour (2x/day) since sun. to book 1-way flt dividend miles. agents send me to on hold hell. furious",usairways,sheiladeca,0,,"metro #wdc. prev #rva + #atl." " NOW they're not even accepting calls AT ALL! Come on.",usairways,OthalieGraham,0,, " Need help with a flight. Weather + funeral = tough combination. On hold for over an hour. Please?",usairways,"Leigh_Walton",0,, " Need to talk to a person about my bag. Waiting on hold for two hours. Bag s!b delivered last night. Online says not found.",usairways,RogerWaterer,0,, " Never heard back. but this would help: Any chance I could bump up my flight time closer to 3pm today? I'm on flight 3960.",usairways,"Kurt_Wirth",0,,"ÜT: 43.182918.-77.651224" " Never mind that you could have told the gate I was on my way - you could delay 10 mins but not 15?",usairways,FalconjcJohn,0,, " New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/WbhbljJkS7",usairways,HanlonBrothers,0,,"Gold Coast. Australia" " Nice try. Doesn't apply to Philly.",usairways,lesliegudel,0,,"Berwyn. PA" " Nick on flight 742 was awesome. Please reward him in some way!!! He has kept us smiling on a bad day of travel. customerservice",usairways,MichelleFilling,0,, " Nightmarish customer service. Further to that. as an elite member. I'm appalled.",usairways,DoctorRedz,0,,Jamaica " No I got to Philly on Monday and got to my final destination South Carolina on Wednesday. Its not acceptable.",usairways,EmmaTyrer,0,,"Liverpool. UK" " No I missed the funeral so I had to take a train back to Newark",usairways,erickofiejones,0,, " No I need the corporate office number please as that is who is dealing with this for me. It's a 480 number.",usairways,WarrickHoward,0,, " No I was there 12 hrs early! Send me an email to share my experience You don't want this blasting here.",usairways,mydulcebella,0,,Pennsylvania " No Problem - he was the only person in the airport who would help :)",usairways,"Le_Sport1",0,,"Rhos-on-Sea" " No US Air ppl anywhere in PHL directed stranded pax. Kudos to the PHL employees getting off work at midnight. Only help we got.",usairways,teammccabe,0,,"Cape Cod" " No access to Dividend Miles and for a week the automated phone keeps telling me to call back Late Flightr. FRUSTRATED LivePersonPlease",usairways,Kizzinator,0,,Boston " No flights out of Philly because of system wide tech issue. ",usairways,HollyHMullin,0,, " No hot food on a 5 hour flight? Crazy. Couldn't eat in PHL b/c our original connection was 40 min Late Flight. What gives? PHLtoLAS",usairways,dcamp1014,0,,"New York. NY" " No kidding. Oy.",usairways,LucyALloyd,0,,"Downers Grove" " No need for apologies just an unfortunate situation . There is no up date. I've landed but was suppose to land at 5",usairways,"OBJ_3",4,, " No one answers your reservation phone line. I need to book travel with a companion certificate. How do I get through?!!!",usairways,sfoosness,0,,"Durham. NC" " No reFlight Booking Problems necessary. I can't afford to deal this kind of unprofessionalism again. I would. however. like some type of credit.",usairways,"_MeAndMariah",0,,"where you want to be." " No speciifc email. 1500 character limit for complaints. Is AA/US customer complaints adopting the twitter model?",usairways,Dazoulai,0,, " No thank you. was responsive & I found alternate travel home.",usairways,ERHinman,0,,"Washington. DC" " No worries I was able to read entire book while holding. TheMagicalStranger",usairways,mjmohr24,0,,"Crystal Lake. IL" " No. Just felt that you could do better in making the emails feel a little less of “We don’t care. We’re automated.""",usairways,jmspool,0,,"42.635976.-71.164046" " No. they won't because after 5 hours of holding I had to give up because I couldn't borrow the phone any longer. 5 hours...",usairways,mttdprkr,0,,"Vancouver. WA" " No. this is a systemic problem. Mail comes from 153.69.214.203 but USAirways SPF record disallows it. DM me for more detail",usairways,sternjoe92,0,, " Not a great experience for my first time flying US Airways. Going forward I'll probably be taking my business elsewhere.",usairways,ximplosionx,0,,"Redmond. WA" " Not happy with start of trip! Cancelled Flightled flight poor customerservice",usairways,kimlynam2,0,, " Not only did u lose the flight plan! Now ur flight crew is FAA timed out! Thx for havin us sit on the tarmac for an hr! Pathetic",usairways,scottydont11,0,,"El Paso. TX" " Now I am probably going to miss my connection in Charlotte. so I will have to drive home for the funeral.",usairways,"simuLate Flightthis",0,,Queens " Now going on 26 minutes on hold.",usairways,TravelingProf,0,,"Great Barrington. MA" " Now the next plane had a broken seat! My row! Another hour delay! mad",usairways,kimlynam2,0,, " Now. the JFK Baggage Office has actually run out of paper hotel vouchers. thislinehasntmovedforanhour",usairways,laurencecharles,0,,"Washington. DC" " OFFERING to give up my bag which you usually have to force passengers to do. I am in a state of shock.",usairways,smaguire2,0,, " OK she is worried that something is wrong with the flight - 1870 - and should she consider flying earlier",usairways,NovaCat91,0,,"40.0587. -75.3659" " OK we are on DAY 11 trying to book a flight for 4. Ur system STILL says ""due to weather….call back Late Flightr"" outofbusiness ?",usairways,TheVoiceofBrian,1,,"YouTube.com/VOiceofBrian" " OK. I guess the weather has been rough but I have been trying to sort out missing air-miles for days. Any suggestions?",usairways,jednell,0,, " Official time of call 3 hours 10 minutes but must add for 7 minutes your reservation agent was extremely professional and helpful",usairways,lfothergill,0,,"Pittsford. Vermont" " Oh certainly. And now I have two $275 pending transactions on my bank account. Really happy that I was charged double.",usairways,ximplosionx,0,,"Redmond. WA" " Oh well. I'll get to Cancun eventually.",usairways,MattClement,0,,"Troy. NY" " Oh yes. because I had loads of time running to my connecting flight after you delayed me for about 90 minutes...",usairways,WTFloris,0,,Raxacoricofallapatorius " Ok Thanks",usairways,RaulFNYC,0,,"GLOBAL CITIZEN" " Okee doke",usairways,beekaytulsa,0,,"Flyover country" " On hold for >:70 mins on my 3rd attempt just to get a receipt showing change fees for an upcoming flight. Please help!",usairways,amischke,0,,"Boston area" " On hold for an hour...connected to the wrong department by your automated system...transferred and now another 45 min & counting",usairways,amfnyc,0,, " On hold for going on 40 minutes after spending 10 hours delayed in Denver cause of a broken plane. Thanks guys.",usairways,MSFHQ,1,, " On re-accommodation number Lisa (Liza?) in Raleigh was very helpful",usairways,LividFiction,0,,"Thicktown. Thickania" " One of your workers was very rude with us. We can tell you in DM cuz it won't be any good publicity...",usairways,Blasterjaxx,1,,TotalWorldJaxxination " Only for one flight. though. The 2nd leg my kids are sitting scattered about the aircraft.",usairways,kristenlc,0,, " Only the JFK baggage office is open to help re-book all of us on Cancelled Flightled flight 3121 to DCA. Shameful.",usairways,laurencecharles,0,,"Washington. DC" " Only water on flight 763 to DCA? This is the first time I've ever seen this happen. ExecutivePlatinumMeansNothing IWantCoffee",usairways,kempallen,0,, " Our flight was Cancelled Flightled & chaos abounds. I am in good humour. Please give me free everything to appease me.",usairways,LordJuiblex,0,, " PLANS CHANGED! IS THAT WHAT U CALL NOT BEIN ABLE 2 PARK ON TIME PLANES W A 2 HR LAYOVER N B ABLE 2 MAKE UR CONNECTION! seriously",usairways,ElmiraBudMan,0,,"Does it really matter" " PLEASE HELP need our plane to wait to go to ELMIRA on Tarmac over an hr baggage took 45 and still not here thru customs",usairways,"Little_BeerGirl",0,,"ÜT: 42.076557.-76.770488" " PLEASE improve your phone system! Going through multiple prompts & menus just to be told to call back Late Flightr = MAJOR FAIL",usairways,NickAbel5,0,, " Paid for a Choice Seat my Choice is to NOT have big man next to me in my seat. too. oldseatnocushion worstflight nohelponboard",usairways,mwasserman818,0,,"Flying Giraffe Travel" " Painless and effortless flight from Indy to PHL... Our flight attendant. Tory. was fantastic. Give that lady a raise ASAP!",usairways,"andy_esworthy",0,,"Philly to NY/NJ" " Past tense re help. No more. It’s been even more miserable than usual at CLT.",usairways,JoanEisenstodt,0,,"Washington. DC" " Pilot pleads to let boarding begin for full flight 1937 while waiting for 4th flight attendant. Denied by mission control. Grrrr",usairways,fcutitta,0,,"Wayland. MA USA" " Please can someone contact me regarding my missing bag? It has been 3 days. Online tracking shows nothing.",usairways,WarrickHoward,0,, " Please don't trivialize me. This is a joke. not a slow day or slow experience",usairways,rossj987,0,,"Washington. D.C." " Please hold US1765 for me. Need to get home tonight before weather. Almost there.",usairways,walkerwj,0,,"ÜT: 38.955822.-94.728202" " Please hold flight US 639 in Phoenix! I'm a weary traveler stuck on another flight because the tarmac is having issues!",usairways,"__RWG__",0,, " Please staff your flights approproately. Our entire flight is delayed because FA isnt here. I shouldnt have left Delta...",usairways,laurastarbeth,1,,Boston " Plus a US Airways - you need to do something about this! I left Philly to thaw out!!!! http://t.co/pKy7ZhnNRH",usairways,altadenadad,1,,"Haverford. PA & Wilton Manors" " Priorities should have been made. Considering a pending snow storm. why delay a flight for an hour & a half? I'd like an answer.",usairways,MsAmanRm103,0,,"Detroit. MI" " REALLY? Tried that already-got message not available to do. Next idea?",usairways,FirstTeachers1,0,,"Birmingham. AL" " Raleigh to Chicago and no firstclass upgrade. Must be flying AA 'the screw USAir Elite. after we bailed them out' Airline",usairways,Peakway3,0,,"North Carolina" " Really a letter that says you will discuss serving drunks more drinks that doesn't help the current situation",usairways,weezerandburnie,0,,"Belle MO" " Really hoping I don't get charged for this flight because they couldn't handle the influx of calls. Bummer.",usairways,xtingu,0,,"The Wilming Town" " Reservation agent on the phone did a great job.",usairways,fmrtpr1894,0,,"Boston.MA" " Round Two of being THE worst airline ever.",usairways,sydlisterney,0,,"babynole'18" " Saddens me that my first tweet - ever - has to be a complaint about customer service.",usairways,MediatorTerry,0,, " Sadly I'm currently booked on one of your flights tomorrow that I will be changing if I can.",usairways,ajbibbs,0,, " Sadly your words don't represent your company's actions. Talk is cheap.",usairways,SkipCohen,0,,"ÜT: 36.149602.-86.779693" " Said only way to get on plane about to leave that would make my connection was a $75 fee. Instead of earlier. I am now Late Flightr!",usairways,UyonJ,0,, " Saying my friend missed her flight when she clearly sat next to me on the plane & now you're Cancelled Flighting her flight home.. WTF!?",usairways,"Danielle__Paige",0,, " Seat 8D on Flight 545 last night is the worst seat I've ever been in. No leg room! dividendsmember http://t.co/NUhpLNXRIq",usairways,"ac_choplick",0,, " Secondary screenings. a piece of the plane missing... Anything you want to tell us?",usairways,thefisch26,0,,"Washington. DC" " Sending thanks to employee Freddie in PHL Admiral Club A East for allowing me to give a day pass to my sibling stuck there today.",usairways,"Brandy_Fisher",0,,"Miss California United States" " Seriously doubt that as I am still sitting inside at the gate.",usairways,ConstanceSCHERE,0,,"Boston. MA" " Seriously. You can't tweet and let people know that you've got customers that have been on hold for 5 HOURS??!!",usairways,clarkhook,0,,"Franklin. TN" " Seriously. flight delay Cinci to Philly due to new ground staff. miss connection to MAN UK and now have to argue for hotel. WTF",usairways,tjchesters,0,,"Sydney boy in Sheffield" " Seriously? I should keep trying after seven hours. That is your corporate policy? usairwaysfail",usairways,MityaFerenetz,1,, " Seriously??? I have shared my concerns four times already. to NO avail! Geeeeezzzzz! frustrated flyer",usairways,rodeorose1962,0,, " Shavon at customer service desk in Charlotte was fantastic! So helpful and smiling evn after what sounds like long day.Reward her",usairways,liamkraz,0,,"Arlington Va" " She spoke with someone this AM and was told that breast pumps aren't medical equipment and that she should have ""planned better.""",usairways,pinkgolftees,0,,"Denver. CO" " She was put on hold on that number for a loooooong time too. No help. lostandforgotten",usairways,acnewsguy,0,,"New Haven. CT" " Shout out to the red-headed gate agent for flt 3389 from DCA to CHS at 7:10 tonight. Didn't get her name but she was great!",usairways,lbrc133,0,,Massachusetts " Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?",usairways,Mwoodshop,0,,Jerz " Sitting in a cesspool of germs on the ground in PHL for 2 hours now.",usairways,iZoom23,0,,"New York" " Sitting on the runway at phl for the last 30 min because the correct weights for the flight aren't in the system? jobfail",usairways,Terri79,0,,Earth " So any ideas when the IT Geeks will plug in the servers so 639 can be on its way to PHX?",usairways,georgetietjen,0,, " So far....my phone wait time is longer than 's Oscars coverage. WhatCustomerService",usairways,KOstrowka,0,,"Raleigh. NC" " So frustrating because I still have not gotten them back. Why my bag was sent to NY is a mystery! Shame on me this time!",usairways,DannyLawray,0,,"Dumfries. Virginia" " So no idea? Thanks...",usairways,franchise02,0,, " So we got her home. now we just need her bag. Is there a direct desk number for Savannah?",usairways,kimlipp,0,,"Fernandina Beach. FL" " So when was I supposed to call the Internet Desk? Especially since my reservation told me to directly call the main 1-800 number?",usairways,stephenrodrick,0,, " So you Cancelled Flightled my flight AGAIN? are you paying for my hotel?!",usairways,"Marci_DZ",0,, " So you understand why I'm resorting to Twitter: No help available at gate while this occurred or by phone afterward.",usairways,MediatorTerry,0,, " Some of my 4 kids are anxious. Husband and I can't sit with all 4 with current setup. No warning that our 6 seats changed.",usairways,kristenlc,0,, " Southern Hospitality luggage delivery service from SAV is AWFUL. Great @ delivering empty promises but not luggage 8hrs&waiting",usairways,LanierHope,0,,"Wherever US Air takes me..." " Spoke on the phone 3 or 4 times. but no resolution. I'm still waiting to get my money back but now prices are jacked up",usairways,LayneHillesland,0,, " Stars aligned. Connecting flight was delayed into CLT. Made it! Thanks. glad to know someone is listening. Time for 80° in MoBay!",usairways,ooglek,0,,"Falls Church. VA" " Still irritated that our well planned and booked return was messed with & with no warning.",usairways,kristenlc,0,, " Still on hold. 1 hour and 45 minutes and counting. Platinum? Who cares? Problems checking in? Who cares?",usairways,DoctorRedz,0,,Jamaica " Still waiting for another crew member. cabinfever",usairways,JaneShivick,0,, " Stop reposting same autoresponse That was return flight home imateacher. Couldnt get to RSW neptune waivethefee notmyfault",usairways,Ltos5363,0,,"South Shore. MA" " Storm or no storm. your customer service is a joke. 6 hour wait time to speak to someone? I will never fly your airline again.",usairways,TarpsTwin,0,,"Washington. DC" " Strike Three!!! You guys suck!!!",usairways,sydlisterney,0,,"babynole'18" " Stuck in Philadelphia airport for 32 hours due to ""maintenance"". Dreading my flight back home. Disgusting.",usairways,EmmaTyrer,0,,"Liverpool. UK" " THANK YOU for resolving the issue. On direct flight to sfo from ",usairways,FahadHassan,0,,"Washington D.C." " TRBL experience! 2 hrs on the Tarmac for an inch of snow IN PHL ""No hanger open"" & ""a pile of snow""? terriblecommunication",usairways,KittyD27,0,,"Albany. NY" " TYVM USAir. Happy Night@ <:3",usairways,cindycapo,0,,"IL.USA" " Ten hrs Late Flightr and still here on Army cots @ airport waiting for 11am flight. poorlyhandled usairheads http://t.co/18fMr06mn6",usairways,corybronze,0,, " Thank You for your empathy there is more to this story than just the luggage but thank you for reaching out",usairways,mydulcebella,0,,Pennsylvania " Thank you",usairways,rzlevinson,0,, " Thank you for valuing my feedback. What will you do with it?",usairways,jmspool,0,,"42.635976.-71.164046" " Thank you for your help today. I have been a loyal US airways customer and i appreciate your responding to my tweets.",usairways,MarciDunnagan,0,,"Boston. MA" " Thank you glad to be home. There were lots of delays with the plane and flight crew didn't show up. It was very frustrating.",usairways,"dickie_megan",0,, " Thank you so much its been a very stressful day",usairways,erickofiejones,0,, " Thank you!",usairways,husainhaqqani,0,,"Washington. DC" " Thank you!!! On our way to get her bag now - thanks to having that number 😊",usairways,kimlipp,0,,"Fernandina Beach. FL" " Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. customerservice",usairways,MichelleFilling,0,, " Thank you.",usairways,jcsolomons,0,,"Boston. MA" " Thank you. ! Your fare to from DTW to DCA was much lower than and ! Thank you! You won me over!",usairways,ritapitas,0,,"Farmington Hills. MI" " Thank you. And thanks for being so accommodating.",usairways,WBGreen,0,,"Portland. ME" " Thank you. But I don’t understand. What will you do with my feedback?",usairways,jmspool,0,,"42.635976.-71.164046" " Thank you. But it is sad that she couldn't talk 2 a REAL person & kept getting disconnected by an automated msg.",usairways,suzanneboles,0,,"London. ON'" " Thank you. I'll do that next time!",usairways,abrykwall,0,,RDU " Thank you. The website crashing for me.",usairways,jcsolomons,0,,"Boston. MA" " Thank you. although we're using our miles from our card and Flight Booking Problems companion tickets which can only be booked over the phone.",usairways,oliviahaymond,0,,"Tampa. Florida" " Thank you. busy times.",usairways,aparisbonvoyage,0,, " Thanks again for ruiningmy vacation. You all are the best for this. Could not have done it without you.",usairways,yorkshire2002,0,,Kentucky " Thanks but when I asked for a change with no cost for you the only desition was nade by computer. Now is Late Flight",usairways,josebenegas,0,, " Thanks for Cancelled Flighting my flight tomorrow and not reFlight Booking Problems me on another one. usairwaysfail",usairways,agatha721,1,, " Thanks for calling me about my 10:00p redirected flight at 10:07p. SmoothOperation",usairways,AYoungWVU,0,,"Scott Depot. WV" " Thanks for getting back to me. I called that number earlier but no option to leave vm and just rings with busy tone",usairways,"Wheres_Papi",0,,USA " Thanks for ruining my last night of vacation because I have to worry about my flight because y'all don't have record of it",usairways,CourtneyyKay,0,,"Michigan ➡️ Florida" " Thanks for showing interest...3880 to Greenville. SC.",usairways,"Kurt_Wirth",0,,"ÜT: 43.182918.-77.651224" " Thanks for the info but have been trying for over 24hrs and no luck. Flight dep. Today. Need 2 change 2 tomorrow or Thursday",usairways,portugrad,0,,"Chicagoland Area" " Thanks for the information!",usairways,miscgal,0,, " Thanks guys! Got hold of someone. Really awesome service I appreciate it :)",usairways,"Rachel_Helena16",0,,"Halifax. Nova Scotia. Canada" " Thanks means a lot after I was verbally cussed out. charged extra for a bag. & then told "" I don't feel like dealing with it"" 😒",usairways,"_DeeGotDaLoud",0,,"Tri-State" " Thanks to the friendly US Airways staff that helped me get booked on various flights to get home today. Almost there!",usairways,asakellym,0,,"Romansville. PA" " Thanks!",usairways,jsilver76,0,, " Thanks! Sent you DM re: baggage issues.",usairways,"maria_sangria",0,, " Thanks. It would be better from the gate agent at C14 in Charlotte boarding flight 1791.",usairways,"michael_lepp",0,,"Charlotte. North Carolina" " Thanks. No DC yet. I see. I will keep that link and check back. Appreciate it!",usairways,franchise02,0,, " Thanks. Suggestion: stop the promo messages after a bit and just run music & a msg that says ""call volume is high."" vrm",usairways,dsearls,0,,"SBA. BOS. JFK. EWR. SFO. LHR" " Thanks. but you can't. My flight was Cancelled Flightled for ""maintenance"" reasons. and the next available flight was too Late Flight for me.",usairways,keithlaw,1,,Delaware " That is the height of rudeness. and without question the worst customer service I have ever experienced.",usairways,electromail,0,,"Watching @Interpol somewhere" " That link doesn't work on mobile.",usairways,ClaudOakeshott,0,,"Washington DC" " That's 1h 10m waiting to get my bag. 1h40m of flight delays. plus the 2hrs of delay I had on the way out. Never flying you again.",usairways,LaChavalina,0,,"Pony Paradise. VA" " That's clever. Its clear you need more agents. 94 min hold and counting. Flex workforces are highly possible in 2015",usairways,jeffpash,0,,"San Francisco" " That's not the question. Question is: how do I get past the computer fastest if we both know that the computer can't help me?",usairways,JustCurious1971,0,, " The airline is embarrassing itself. I get that bad weather isn't your fault. but your response to it couldn't have been worse.",usairways,jjsimonCNN,1,,"Washington. DC. USA" " The automated message isn't helpful and it's impossible to speak with a human right now. Desperately need our luggage :(",usairways,"sebastian_mcfox",0,, " The captain turned off the seat belt sign so people can get up and walk around. That's not good.",usairways,mma718,0,,"Queens. New York" " The fact we did not get notified hindered our ability to look for alternate flights before they were snapped up.",usairways,LarrySandeen,0,,"Southeastern Pennsylvania USA" " The help/complaint forms on the website can be used only if the matter applies to an actual ticketed flight",usairways,worldwideweg,0,, " The phone line disconnects. How can I be in the queue to be answered when the phone line simply disconnects when I call?",usairways,tamajared,0,,"DC / MIA" " Then told to offload because the captain was over hours? This has been a terrible experience.",usairways,"lj_verde",0,,DC " There is an error w/ my preferred status & I'm not able to reach an agent via phone. Travel Friday. Need resolved - contact info?",usairways,EEB4,0,,"Washington. DC" " There is no reFlight Booking Problems the event I'm flying to attend. Waiting for jetway driver??? STILL ON TARMAC???",usairways,MandiBPro,0,,"Jacksonville. FL" " There is nothing on my USAir CC at this point. but the email stated I would be charged. Thanks for the reply.",usairways,LarrySandeen,0,,"Southeastern Pennsylvania USA" " There isn't a ticket number...the transaction is still pending.",usairways,LayneHillesland,0,, " They charged me for a flight they Cancelled Flightled. unbelievable and unheard of",usairways,erickofiejones,0,, " They don't stand alone for me. I bought tix based on USAir confirmed flight. What good is confirmation if you change it anyway?",usairways,SuperSpecialK,0,,Caywood " They provided no options. Since you all have a better sense of the weather. I hoped you could suggest.",usairways,YoungBBE3,0,, " They were breathing very heavily. but were super helpful. Thank you.",usairways,electromail,0,,"Watching @Interpol somewhere" " They're all reservations numbers and none are in Hungary. And my phone not working here. You make it too difficult.",usairways,DropMeAnywhere,0,,"Here. There and Everywhere" " They're also saying the CLT flights are delayed but you're not showing it in your system which makes it impossible to figure out",usairways,peterbarth,0,,"Greenville. SC" " This flight was for my brother. He has been rebooked and I was able to give my info over the phone to get him a pass to the Club.",usairways,"Brandy_Fisher",0,,"Miss California United States" " This is dating back to Nov. I have been sent back and forth between you and . It's a disgrace.",usairways,TullamoreEims,0,,"Dublin Raised | Brooklyn Based" " This is garbage. been trying to book a reward flight and then it got Cancelled Flighted and still can't get anyone on phone. Unacceptable",usairways,nm4agoodlife,0,, " This is ridiculous. You delayed my husband's flights & made him miss his connection. Told him to leave his bags. Sent him (1/3)",usairways,LindsaySweeting,0,,"Asheville. NC" " This is the last time I use your airline. I promise that!",usairways,GREATNESSEOA,0,,"McKinney TX" " This is the worst flying experience of my life. Flight scheduled for departure at 5:44pm from Phl. 5+ hrs Late Flightr guess where I am?",usairways,EAFiedler,0,,Philly " This was a real life exercise in crisis management which failed miserably. Some compensation would go a long way.",usairways,corybronze,1,, " Thks 4 tip. Seems like a workaround rather than a customer-friendly solution. They should have an easily accessible email.",usairways,Dazoulai,0,, " Thks US 1786 2/19 PHL to FLL. Overall 1st class has improved with more food now on PHL to FLL and most crews are super.",usairways,altadenadad,0,,"Haverford. PA & Wilton Manors" " Three hour delay from Miami to London. None of the other flights today are delayed. Put me on another flight!",usairways,Jantira,0,, " Thx to gate agt John Pascucci for finding us a flight from CLT to PVD after our original one was Cancelled Flightled http://t.co/YiwLhQhZgp",usairways,atHomeinProv,0,,"Providence. Rhode Island" " Today USAir Cancelled Flightled our rescheduled flight & did not notify us except possibly to our home phone-not helpful since we are in CO",usairways,LarrySandeen,0,,"Southeastern Pennsylvania USA" " Total BS... I offered to pay for a full First Class airfare ..Told Sold out.. 3 seats and they gave the seats to others... crap",usairways,Two4Chaos,0,,"Scottsdale. AZ" " Travelling from pwm to atl on Sunday That flight got Cancelled Flightled and my new flight is Cancelled Flightled and got disconnected when reFlight Booking Problems",usairways,cnichols9,0,,Georgia " Trying to change my flight due to NYC travel advisory... your online system Cancelled Flighted my entire flight. Been on hold for over 1 hr",usairways,"NYC_Allie",0,,NYC " UR employee named VAN @ ticket counter in Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight.",usairways,theKDaubert,0,,"PR: 1stlady@theimagecartel.com" " UR service is so shitty. Pilot never showed up so we waited hours because another pilot was supposed to come but didn't Cancelled Flighted",usairways,unpredictaylor,0,, " US 728 Uh oh. no gate. Now truck will come to us.",usairways,thomashoward88,0,, " US 728 Wait. now a gate opened. Back we go. (Good. maybe we can get off.)",usairways,thomashoward88,0,, " US 728 pilot started the flight by announcing arrival into Gatwick. not Heathrow. Moments of concern for all aboard.",usairways,thomashoward88,0,, " US 728 returned to gate to get ""MEL"" sticker. Oh. look. We heard from pilot! No clue what an MEL sticker is. Anyone?",usairways,thomashoward88,0,, " US 728 stated their issues as: kept plane on ground to allow connecting passengers from other flight to board. Fine. Understand.",usairways,thomashoward88,0,, " US 728 stated their issues as: no one around to close said door. More strange. Now we're not hearing from pilot for long periods.",usairways,thomashoward88,0,, " US 728 stated their issues as: plane not moving as cargo door open on plane. Umm. ok. A little strange.",usairways,thomashoward88,0,, " US 728 then lost ground power three different times. Not only grounded endlessly: now without air. lights. entertainment.",usairways,thomashoward88,0,, " US 728. Nope. not getting off. 3 hours in the plane. 4 pilot announcements. One water run of the planet's smallest water bottles.",usairways,thomashoward88,0,, " US 728. One water run of the planet's smallest water bottles. Applaud you looking out for the environment.",usairways,thomashoward88,0,, " US 728. Refuel: we've sat for so long. Pilot announces where the truck is. ""Look. over there to the left!"" Actual announcement.",usairways,thomashoward88,0,, " US 728/Feb 21 Hour 6 on plane when US Airways representative Kim Y enters deteriorating picture. Unhelpful with no assurances.",usairways,thomashoward88,0,, " US 728/Feb 21 Kim Y says: leaving on 15 minutes once paperwork is done. Wheels up ~ 1.5 hours Late Flightr.",usairways,thomashoward88,0,, " US 728/Feb 21. Arrive 7 hrs Late Flight: checked car seat missing. No replacement available. Has yet to arrive more than 24 hours Late Flightr.",usairways,thomashoward88,0,, " US 728/Feb 21. Ground power shorts again for the third time. Weary German passenger deplanes. Makes me jealous. Auf wiedersehen!",usairways,thomashoward88,0,, " US Airlines 699 LA to RDU is holding onto baggages for an hour already and everyone is still waiting!?",usairways,9202010,0,, " US Airways website. So you double charge people when they book flights now? Apparently you have but I've never been booked twice",usairways,GREATNESSEOA,0,,"McKinney TX" " US airways csr at Phoenix airport fixed the problem",usairways,TomFutureforall,0,, " Uh yeah. Flight boarded & now 1 hr Late Flightr we still sit. Update on 4435 to DCA?",usairways,JoanEisenstodt,0,,"Washington. DC" " Umm. can you define 'extra time'?",usairways,WTFloris,0,,Raxacoricofallapatorius " Unfortunately I doubt that the consistently subpar service will improve with the merger. USAirways",usairways,jennieeng,0,,"I'm a 917 girl." " Used 2 get emails 1) pre-purchase a snack and 2) when time to check in. Got neither 4 tomorrow's trip. Do they not get sent now?",usairways,CraigHall19701,0,,Delaware " Very frustrated. checked bag in Logan. was not given a luggage ticket.now luggage is lost & no ownership from ",usairways,Ward1987M,0,, " WORST customer service ever!!!",usairways,MaryJoReed1,0,,"Indiana Girl" " WTF is going on with the 1:30 from DC to BOS? Twice we go back back to the gate after leaving for the runway? Total BS.",usairways,smokesuvm,0,, " Waiting for my luggage on flight 1923. Is there a delay?",usairways,MsAmanRm103,0,,"Detroit. MI" " Waiting on my flight right now. thanks!!",usairways,LouiseMcElwee,0,,"#yeahTHATgreenville SC" " Was just on hold with you all for TWO HOURS and then got hung up on. oh my god.",usairways,dtndtndtndtn,0,,"Iowa CIty" " Was told it was a software bug. Told to call back this AM Now your system is too busy to handle any calls this AM. Clown shoes.",usairways,RooterHTG,0,,"Sequim. WA" " We did. said to open one with you. too.",usairways,LindsaySweeting,0,,"Asheville. NC" " We have submitted the customer relations form and await your response!",usairways,MediatorTerry,0,, " We take Late Flight to a whole new level!",usairways,daknadler,0,,Jacksonville " We're back at a gate. Opposite of wheels up. Im sure we'll get thete eventually. So thanks.",usairways,"stevan_hicks",0,, " We're having 2 grandbabies in 2 weeks -- will travel to DC for the births. Thank you for the reasonable fares! See you Saturday!",usairways,ritapitas,0,,"Farmington Hills. MI" " We've been on hold for over 7 hours after my wife's flight was Cancelled Flighted.",usairways,JesusAmorbang,0,, " We've been sitting on this plane for almost an hour. waiting for it to be fueled. Shouldn't that have been done b4 we got on????",usairways,xmaspickles,0,,"Pittsburgh. PA" " Website won't let me change online even though airline issued travel advisory. now on hold for 50 minutes. Help.",usairways,stephenrodrick,0,, " Welcome to North Texas US Air / American Air employees.",usairways,bobdarealtor,0,, " Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch & a beverage. Easy cheesy",usairways,RickAdamek,0,,"Fort Mill. SC" " Well. that's a problem considering I need to book a flight tonight for this weekend... is there anything you can do?",usairways,"marisa_negri",0,,"Austin. TX | Atlanta. GA" " What a great way to kick someone when they are down. Cancelled Flight a noon flight and rebook me on one two hours south from here tomorrow",usairways,brianmka,0,,"Washington. D.C." " What a mess caused by the computer systems. Flight 719 in 3 hours Late Flight and now no gate for us. Est 26 min wait.",usairways,jakenemmasmom,0,, " What is going on with flight 1826 from PHL to PHX? 10 mins to estimated departure nobody has board and no update.",usairways,Tasil2005,0,, " What is happening at Reagan Airport DCA? Long lines and four people working checkIn! unhappy DCA",usairways,DPodgorny,0,, " What is happening? Have been sitting in Philly for hours. Pls take care of Flight 759 to Chicago. At least least us know! soLate Flight",usairways,thebrainlair,0,,Indiana " What is with your lost & found. My wife lost her phone in Philly. & followed your web instructions to call an 800 . No answer.",usairways,acnewsguy,0,,"New Haven. CT" " What was the point of the merger? Why not just go out of business if your not turning a profit anymore?",usairways,rossj987,0,,"Washington. D.C." " What's the contact number for the corporate baggage office in Phoenix?",usairways,WarrickHoward,0,, " What's the point of a baggage claim ticket if they don't scan it for tracking?",usairways,tannapistolis,0,, " What's the seat assignment policy? Why let us choose a seat only to change it on us two weeks Late Flightr?",usairways,MathieuChauve,0,, " When I check online it states status closed. What does this mean? As I have yet been able to reach a live person...",usairways,bcruz1028,0,, " When you are deciding to wreck a vacation... is losing luggage from a Cancelled Flighted flight your ""go to"" maneuver?",usairways,yorkshire2002,0,,Kentucky " Who intentionally buys a flight with a 10 hour layover? And what kind of airline would charge $200 to fix it? Wow... usairways",usairways,jonbrownmusic,0,,"New Orleans" " Why can't I check in online for a flight tomorrow am?",usairways,djndc4l,0,, " Why did you put my luggage on the plane after mine? Then not deliver it to me like you said? Now show the claim as closed online?",usairways,johnhughesrocks,0,, " Why haven't you issued a travel advisory for Charlotte Wednesday night and Thursday? 4-6 inches of snow.",usairways,hsgoldstein,0,, " Why is my ""first available"" flight for me now Tuesday but a flight today that is ""booked "" flt 755 available to buy online?",usairways,himmelb1,0,, " Why is there no contact email for customer complaints?",usairways,Dazoulai,0,, " Why not have an option for a call back? I'm just sitting here burning through my minutes waiting for an error to be fixed.",usairways,djxsv,0,,"Charlottesville. VA." " Why were we loaded onto the plane (4 hours Late Flight. mind you). made to sit for 40 minutes",usairways,"lj_verde",0,,DC " Wife and I flew to Italy recently. Bought tickets via Finnair. flights operated by USAir. Didn't get dividend miles credited.",usairways,adamrdodd,0,,"Newark. DE" " Will do :)",usairways,CaraModisett,0,,"Memphis. Tennessee" " Will do. I appreciate the response.",usairways,Corybranan,0,,"Nashville. Tennessee" " Will the nightmare ever end? Just found out our flight today is delayed due to ""ground handling delays affecting a prior flight.""",usairways,corybronze,0,, " Will tweet all day until I get",usairways,bcruz1028,0,, " Will you guys be offering no-fee changes for flights out of DCA tomorrow afternoon?",usairways,franchise02,0,, " Will you pick up your phone then?",usairways,mattiasskovhoej,0,,Danmark " Wishing we had our luggage. 2 days now. Had to pay our way from St Thomas to San Juan. Spent extra $$$ because of this mess up.",usairways,NatureNerdness,0,, " Worst experience ever. Unable 2 help over phone and told at last min cabin crew unavailable for flight. Never again USAirways",usairways,reallylongdrive,0,, " Would love to combine AA and USAir accts. Unfortunately. one has my middle name & one has middle initial. Won't allow change",usairways,DropMeAnywhere,0,,"Here. There and Everywhere" " Would you guys please send service agents to gate B15 in Philly? All the people missed there connections and there's only 2.",usairways,NChanelJoy,1,, " Wow unbelievable how you treat your customers at Puerto Rico airport! 👍",usairways,Blasterjaxx,9,,TotalWorldJaxxination " Wow! Your miles program is Ripoff.Quick ticket fee 75$ I hope you all end up on unemployment.",usairways,aj8796,0,, " XNA has TSA Precheck! Would be nice if your system knew that.",usairways,NCRavens97,0,, " Y'all need to get it together",usairways,LaceyDGarland,2,,"Goldsboro. NC" " YOU ARE AMAZING!!! FOLLOW ME BACK. PLEASE!!!🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏",usairways,"Logunov_Daniil",0,,"Russia. Россия" " YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK:)🙏🙏🙏✌️😉)",usairways,"Logunov_Daniil",0,,"Russia. Россия" " YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE 🙏🙏🙏😢😢😢🙏🙏🙏",usairways,"Logunov_Daniil",0,,"Russia. Россия" " YOU ARE THE BEST AIRWAYS! Follow me please!!!!!🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏",usairways,"Logunov_Daniil",0,,"Russia. Россия" " YOU ARE THE BEST AIRWAYS!!! FOLLOW ME PLEASE:)🙏🙏🙏✌️✌️✌️🙏🙏🙏",usairways,"Logunov_Daniil",0,,"Russia. Россия" " YOU ARE THE BEST AIRWAYS!!!!!!!!!! FOLLOW ME BACK. PLEASE 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏😢😢😢😢😢😢😢😢🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏",usairways,"Logunov_Daniil",0,,"Russia. Россия" " YOU ARE THE BEST!!! FOLLOW ME PLEASE:)🙏🙏🙏✌️✌️✌️🙏🙏🙏",usairways,"Logunov_Daniil",0,,"Russia. Россия" " YOU ARE THE BEST!!! YOU ARE AMAZING!!! FOLLOW ME PLEASE:)🙏🙏🙏",usairways,"Logunov_Daniil",0,,"Russia. Россия" " Ya'll need to work on your online checkout system. Two bank transactions for one ticket is bush league. Yell at your devs.",usairways,ximplosionx,0,,"Redmond. WA" " Yeah I know that...but now I'll have to spend almost 500 dollars more on my ticket since the price has gone up over the week",usairways,LayneHillesland,0,, " Yep. except this delay was due to a hasty and unwise decision to pushback other plane before the plows were done. fail.",usairways,FalconjcJohn,0,, " Yes & have already spent 1K+ on the card & paid the $89 annual fee. but the 50K miles have not shown up. Want to fly AUS -->: ATL",usairways,"marisa_negri",0,,"Austin. TX | Atlanta. GA" " Yes thank you. Appreciate u checking...",usairways,walkerwj,0,,"ÜT: 38.955822.-94.728202" " Yes. Confirmation number and all.",usairways,djndc4l,0,, " Yes. I get that. I’m asking: Specifically. what will you do with the feedback I’ve given you?",usairways,jmspool,0,,"42.635976.-71.164046" " Yes. ground crew finally showed up so plane could depart very Late Flight.",usairways,urimiscott,0,,"Rhode Island" " Yes. it was Sunday.",usairways,LPNtoMD,0,, " Yes. it's February. Bad weather happens every winter. If you guys don't have the business sense to forecast that I'm at a loss.",usairways,courtnush,0,,"Downtown Phoenix (#dtphx). AZ" " Yes. there is horrible snow. But seriously. can you not hire more people to answer the phones? Competitor have call back numbers.",usairways,sfoosness,0,,"Durham. NC" " You all work hard at making sure things flow smoothly. Keeping positive.",usairways,BobMargolis,0,,"On a mountain in Eastern PA" " You are 0 for 3 so far in on-time flights on this vacation.",usairways,LaChavalina,0,,"Pony Paradise. VA" " You guys are screwing up my trip. Thanks for nothing. lazy",usairways,pantsasnapkins,0,,"The Specific Ocean" " You have Cancelled Flighted our flights 5 times over the past 3 days...and the experience has been the worst...never again...",usairways,scottcode,0,, " You have no idea how upset and frustrated I am right now. I'll be sure to follow through with never flying with you again.",usairways,themainevent001,0,,"Saratoga Springs" " You landed me at BWI instead of and have no plans for me to make it home to DC. How do you suggest I get home?",usairways,YoungBBE3,0,, " You need to contact me ASAP. Furious",usairways,TullamoreEims,0,,"Dublin Raised | Brooklyn Based" " You should be prepared for Weather. All I want to do is find out if I can take train to PHL to catch my connection.",usairways,"_Justin22_",0,, " You suck in Philadelphia. Let us off this plane! phl",usairways,JK47theweapon,1,,"Philly Area" " You suck!! Do you even know the meaning of contingency plan?????",usairways,lincord88,0,,"Washington. DC" " You will be hearing a lot more from me instead of your feedback when I get back home.",usairways,EmmaTyrer,0,,"Liverpool. UK" " You won't give us a hotel or food. Can you at least suggestion options for making it to the metro city I have a ticket to?",usairways,YoungBBE3,0,, " Your ""moveup"" policy really sucks. United has a 24 hour policy for this with status. I was wanting to move up from 5am to 7am...",usairways,CapitalCam,0,,"Philadelphia. PA" " Your Baggage system has hung up on me twice because you have too many callers. I NEED TO FIND MY HUSBAND'S () BAGS.",usairways,LindsaySweeting,0,,"Asheville. NC" " Your CLT baggage crew deserves a kudos. I had to run to make my connection. And my bags still made it! CustomerService",usairways,"JOHN_TURNER_JR",0,,"Mobile. Alabama. US" " Your app and website are trash AF.",usairways,"Grady_Kelly",0,,Brooklyn " Your customer service is non-existent/ terrible. Dozens waiting for bags not placed on our flight. no staff anywhere neveragain",usairways,4ensicdds,0,,"Long Island. NY" " Your customer service line keeps telling me call back Late Flightr and disconnects. How can I talk to someone about my flight?",usairways,MityaFerenetz,0,, " Your exchange/credit policies are worthless and shadier than the White House. Dissatisfied to the nines right now.",usairways,ashtongr8z,0,, " Your gate team are polite. But your planes are habitually Late Flight. In many cases. passengers are waiting for the flight crew!",usairways,dbk1866,0,,"The alternate universe" " Your policy needs a serious revision for babies. Fortunately I have choices and choose from here on out.",usairways,HRKatWrangler,0,,"Hudson Valley. NY" " Your software is broken. ""Call Customer Support"" is not the fix. Like I said earlier. yell at your developers.",usairways,ximplosionx,0,,"Redmond. WA" " Your system is affected by the weather?",usairways,electromail,0,,"Watching @Interpol somewhere" " Your whole handling of this was a joke.Boston Logan had one little old lady.ONE handling all the customers http://t.co/DH2rfUIJYP",usairways,Hollywood0218,0,, " Youre batting .1000. Every flight Ive taken is delayed. Worst airline. ever.",usairways,"stevan_hicks",0,, " [Part 2 of 2] she tried calling cust serv and the system hung up and her. Twice. Are you having system issues? Please advise.",usairways,NovaCat91,0,,"40.0587. -75.3659" " a $100 - totaled. Not happy. Not at all.",usairways,BionicSocialite,0,,"Fort Wayne. IN" " a $75 change is ok most of the time but if there r open seats on earlier flt and no chkd bag. why not let someone fly standby?",usairways,"alan_bledsoe",0,, " a big thanks to the gate agent flt5127..keeping us informed of the delay greatcustomerservice",usairways,AnnaFreifeld,0,, " a flight update doesn't help when we are waiting 20+ min at our arrival waiting for a plane to leave our gate. Who can I write?😑",usairways,"Bink_V",0,,"Washingon. DC" " a member of your staff at PHL just gave us excellent customer care. Shame the same couldn't be said for the past 24 hours.",usairways,Dalts81,0,,Blackpool " a year and every time with US Air something happens. I sat waiting for a re-scheduled flight for 10 hours then to say its",usairways,EmmaTyrer,0,,"Liverpool. UK" " abandoned 40 Boston bound fliers...someone in management needs to saveface and showup",usairways,msbean,0,, " absolutely",usairways,MikeSelesky,0,, " absolutely worst experience of my life at PHL. 6 hrs. 1 failed departure. 3 gates. and ZERO communication or help!!",usairways,MelCMP,0,,Pennsylvania " according to DCA seems to be recovering nicely from yesterday's snow so why are you Cancelled Flightling flights out there?",usairways,MrRenevendez,0,,"Where you least need me to be" " actually it landed in BWI 30 minutes ago. She is stranded but I have friends to help. You FAILED big time on this one.",usairways,"OP_Rahul",0,,"Ocean View. Hawaii" " after 2 hrs of trying to reach real human. finally did and been on hold for 1:36 hrs for out of synch reservation.",usairways,GirthBrooksLMRA,0,, " after 3 Cancelled Flightlations and a delay. causing me to miss connecting flight. Another night not being home. Thanks pathetic",usairways,GignacForLowell,0,,"Lowell. Ma" " after 5 flight Cancelled Flightlations we finally get a flight. get to the gate on time & you've given our seats away? Seriously??",usairways,ClaudOakeshott,0,,"Washington DC" " after a crappy flight due to delays and rude staff members I'm happy to report after paying $25 to check my luggage it's ruined",usairways,elias02,0,, " after a grt flight to PHX last week. tonight was terrible. 2.5 hours taxing and you give us water and crackers to compensate.",usairways,AdamGiamba,0,,"Bronx. NY" " after being assured by the pleasant woman at gate B11 in Albany. NY that life's not perfect. I'd heard enough.",usairways,themainevent001,0,,"Saratoga Springs" " after last night in Charlotte NC I'm seriously debating never flying you again. 50 minute on the Tarmac. connection leaves.",usairways,RyanMackJ,0,,"Milwaukee. WI" " after missing my flight and reFlight Booking Problems 2x. I just walked onto another flight and my phone was still on the seat!!",usairways,DAngel082,0,,"New York" " after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers!",usairways,AdamGiamba,0,,"Bronx. NY" " after sitting on the runway for 3 hours i had to leave the airport w/o my luggage. Is this ur 1st day??",usairways,ajl592,0,, " agent won't hold for connection arriving Late Flight. 7 min before departure time but 3 min too Late Flight. Flt 1903 gate c19. Disappointed",usairways,chresten725,0,,"Cincinnati. OH" " agree! Richard P. Literally ripped up our tixs in our faces and made rude. inappropriate comments to us and our family. Awful!",usairways,AshleyKAtherton,0,, " ah. and I was only given one shuttle voucher. so if I do ever get back to the airport you'll be getting the bill",usairways,SweetingR,0,,"Asheville. NC" " all these planes sitting here and no one going home. usairwaysfail http://t.co/jN3V3k3qGv",usairways,sgmacor,0,,Syracuse " already called. no other options. flight is being reimbursed. Never again. you are unreliable for business travelers.",usairways,Kohrsnd,0,,"Cincinnati. OH" " already did it. One person said they couldn't do anything another said she didn't know why the first person we talked 2 said that",usairways,AshleyKAtherton,0,, " already did. I travel for a living. no help at all that it will take 3-4 weeks for any repair. And I have to pay to ship to TX.",usairways,karsonbobbi,0,,"Knoxville. TN" " already spent 60 mins today handling this for my minor child. Shame on you for treating a 15 year old girl like this.",usairways,jamescav25,0,,"Des Moines. IA" " also your employees were LESS then helpful when was checking his bag. Two just left their desks completely (1/2)",usairways,"j_husucks",0,, " also. can you explain why. when I checked in. on the US Airways site. & picked ""Standby for 1st"" I was not put on the list?",usairways,jasemccarty,0,,"BTR/DCA/IAD/MSY - etc" " always fun to get screwed out of an earlier flight (that isn't full) crummyservice whydidntiflysouthwest goodluckamericanair",usairways,TheOnlyJasonS,1,, " always letting me down. 👊",usairways,OwlBeEmmCee,0,,"Charlotte. NorCack" " am 2. 1/2 hours from airport sure would like to talk to someone",usairways,beachylinda,0,, " an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert!",usairways,Alexxx3001,0,,London " an award travel ticket but cannot since it is under a different last name. I simply need to change it",usairways,JenRomanoff,0,, " and aren't as merged as the marketing departments would have us believe. Maybe or can get me home?",usairways,TweetsByTrav,0,, " and - bad weather should not be an excuse for not following established luggage procedures. NoClothesNoInfo",usairways,tracee28,0,,Knoxville " and I can't get through on any phones",usairways,CourtneyyKay,0,,"Michigan ➡️ Florida" " and I would have been willing to give him the benefit of the doubt and say we misunderstood each other until he went on a",usairways,smaguire2,0,, " and after six hours even the gate agent got fed up and left us all on line in front of an empty desk. Stay classy US Air.",usairways,"rsnewman_nyc",0,, " and apologies are thin when you don't even offer hotel vouchers to your stranded customers.",usairways,ElizabethFrayer,0,, " and at this point I don't need sorry. I need a revers agt to pick up the call so maybe we can make the 11:30 flight today",usairways,sydsimone,0,, " and despite tailwind… Will still be Late Flight.",usairways,jasemccarty,0,,"BTR/DCA/IAD/MSY - etc" " and despite the fact I see you answering all these people on twitter with mundane qs you refuse to answer me!",usairways,rossj987,0,,"Washington. D.C." " and if the flight is full?",usairways,mintzrandy,0,,"Philadelphia Suburbs" " and it still says it's on time on your website btw",usairways,"laura_crom",0,,boston " and next flight delayed as well. 5238 out of Charlotte. is it just my luck or what?",usairways,"B_Flight5508",0,, " and no offers to provide us with a hotel or anything for a flight that is over 19 hours away!",usairways,AllHailAng,0,,Westeros " and no one has been at all helpful. I will never fly this airline again. NeverAgain spreadtheword",usairways,willary,0,,"Washington. D.C." " and now that flight pushed back to 2:35pm departure.",usairways,phlu,0,,"Indianapolis & environs" " and now you can't even accommodate us by letting us fly in to another airport?! Horrible service for your fault!!!",usairways,AshleyKAtherton,0,, " and that you can choose the same seat for free after clicking 100 buttons.",usairways,syfialkoff,0,, " and when will one of these agents be available to speak?",usairways,GAKotsch,0,, " and yet the Flight Attendant argued with me over Exec Plat benefits...",usairways,jasemccarty,0,,"BTR/DCA/IAD/MSY - etc" " announced that people going to FL via Charlotte would have to go to a different plane & gate. but it was a 'direct flight' logic",usairways,SeanOB19,0,, " another bad experience today. Frozen pipes on 597. Missing connection.",usairways,jodimgocubs,0,, " another fiasco at National. Forever from jet to gate on 8:05am flight from RDU",usairways,Dukestuaff,0,,"Durham. NC" " another squashed flight. Having to share my seat with another passenger is not idea of quality travel",usairways,elliottgilmore,0,,"New York" " any chance of a travel advisory or DCA this weekend?",usairways,xspike21,0,, " any chance of making 561?",usairways,cahillwilliamr,0,, " any chance u can help our family rebook their flight that was Cancelled Flightled. 4487?",usairways,mrsrmc,0,, " any direct number to dividend miles account info? Every Time I try them I get actually hung up on",usairways,JenRomanoff,0,, " any guesstimate on hold times? Can't change my flight online. at 45 mins and counting...",usairways,franchise02,0,, " any idea when flight 703 to Miami will leave for a second time?",usairways,ubanks,0,,"Philly Yo" " any plans to support ApplePay on board? I have the USAirways MC and it would be nice to still use it if I forget the card.",usairways,tmiw,0,,"San Diego. CA" " any tips on getting a hotel that your airline won't get for any of us even though we were told that we'd make our flight?",usairways,Champa24,0,, " any travel advisory coming for the Carolinas? Bad weather!",usairways,gleenc,0,, " any update on this flight?It's more than three hours delayed. Thank you.",usairways,"Geneva_Sands",0,,"Washington. D.C." " any updates on Flt 1848. here at the gate and they have no expected time of departure",usairways,SS8085,0,,"Dallas. Burlington. Boston" " any updates on flight 1917 from Philly to LA? Been sitting at gate for close to 2 hours",usairways,akadish,0,,"ÜT: 39.041902.-77.099677" " any updates on flight 5202 from ORF to PHL no one at gate... :(",usairways,bradlerner,0,,"Virginia Beach" " any way to get your call center to answer for a OneWorld award? Whenever try system says too busy and disconnect or endless hold",usairways,rapidtravelchai,0,, " any way to tell our gate we are going? Stuck on tarmack. int'l flt FLT 878 going to ELM Gate F6",usairways,"Little_BeerGirl",0,,"ÜT: 42.076557.-76.770488" " any word on flight 1748 getting out of DFW in the near future? Stuck on plane at gate for over an hour",usairways,DustyJonas,0,,"Dallas. TX" " any word on whether or not flight 1971 from Seattle to Charlotte will have connections held? Or...",usairways,"PrincessJax_",0,, " anyone there to help? Still on hold...",usairways,FahadHassan,0,,"Washington D.C." " are people going to answer our calls?",usairways,Allmyvacations,0,,"Stafford VA" " are the bags off Flight 1898 CLT to JFK? We landed last night just before midnight.",usairways,TamiMForman,0,,"New York City" " are there such things as non-delayed flights or na? Get your shit together and get me out of here",usairways,ConNyoungjeezy,0,,Boston " are you fucking kidding me??? http://t.co/qjLzrYWFj2",usairways,MHCone,0,,"QueenCity. USA" " are you going to do anything to help stranded travelers of flight 680?! No communication from anyone. All of us dumped here.",usairways,TheSanjR,0,, " as far as being delayed goes… Looks like tailwinds are going to make up for it. Good news!",usairways,jasemccarty,0,,"BTR/DCA/IAD/MSY - etc" " as the employee responsible for social media content. yes u probably do care however the actions from last night say otherwise",usairways,patrickcota5,0,, " asked her why needed to take yellow tag off. She said. ""because I told you to!"" Expect a personal apology from her- unacceptable!",usairways,ucbearcatdad,0,, " at least they make you run so you want yo buy this fresh diet coke...nice bizness plan. Its all about marketing right?",usairways,dailylaurel,0,,"Bruxelle-Paris-Marseille-(BPM)" " at which point in told they have sold my voucher because I wasn't fast enough",usairways,SweetingR,0,,"Asheville. NC" " attempting ckin for flight on 2/19 all day. site unable to retrieve details. Called twice and disconnected.",usairways,tlbelote,0,, " attendants at the gate. Enjoyed watching the other flight to our destination take off before having a horrible attendant give us",usairways,MeganStephens74,0,,"Philadelphia. PA" " awesome! And yes. is!",usairways,TripHExperience,0,,"Los Angeles. Ca" " awesome! Flight 676 out of philly on Tuesday. Party in row 15 if you're interested.",usairways,MikeSelesky,0,, " awesome... Doors close in 2 minutes. flight leaves in 17 minutes... And the plane just got here. WTH?",usairways,jasemccarty,0,,"BTR/DCA/IAD/MSY - etc" " back in line at terminal because phone guy couldn't help. One person in front of me 20 min wait again? http://t.co/HQHdAD7fvK",usairways,FahadHassan,0,,"Washington D.C." " bad weather shouldn't mean bad service",usairways,PastorMRobinson,0,,Lexington " baggage drop at phl b/c is incredibly backed up... unacceptable service",usairways,CraigHall19701,0,,Delaware " been at DCA at 5 pm still here at 3 am due to mechanical issues and lack of snacks on the plane! Absolutely worse experience!",usairways,thecoolbelow,0,,"The South" " been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down.",usairways,"Bink_V",0,,"Washingon. DC" " been on hold 2 hours for a Cancelled Flighted flight. I understand the delay. I don't understand you auto-reFlight Booking Problems me on TUESDAY. HELP!",usairways,Harrycookiv,0,,"The Land of Twitter" " been on hold 2+ hours trying to reschedule Cancelled Flightled DCA-BOS flight. Can anyone help?",usairways,benjosephson,0,, " been on hold for 2 hours for something which I could have done in less than 1 minute if it was available.Your site UX is awe full",usairways,DocUX,0,,USA " been on hold for 39 minutes and counting for a month old change fee refund request for a funeral. This is pathetic.",usairways,beychok,0,,"Washington DC" " been on hold for 45 minutes. Is there a better time to call? This is getting ridiculous",usairways,Danye33,0,, " been on hold for almost 2 hours trying to rebook my Cancelled Flighted flight. What in the world?!!!",usairways,FollowMsMiMi,0,, " been on hold for over an hour. still don't know where my bags are. won't refund me my flight?!?! It wasn't weather!!",usairways,scheds14,0,,"Phoenix. AZ" " been on hold for over and hour now.",usairways,"tank_martell",0,,"Beaufort. SC" " been on hold way to long! Is this the best level of service you can provide? - one hour+ is too long!",usairways,JackieCarlon,0,, " been sitting at gate for over 25 min on us 728! What gives???",usairways,"G_Will_Eye_Am",0,, " been sitting on the tarmac for 90 mins now bc engine is broken. How are u going to compensate passengers WorstAirline",usairways,ColfaxCapital,0,,"39.0708° N. 106.9886° W" " been trying for weeks no use",usairways,NicoleCarmellaF,0,, " been trying to talk with a dividend miles rep for 2 days now. I have been holding for over 2 hours each day. What are my options?",usairways,AlexRolek,0,,"San Diego. CA" " being told 'tough break and this is how it is' is unacceptable. You can't even tell me when my bags will be here",usairways,scheds14,0,,"Phoenix. AZ" " between 3 of us. it is costing over $1000 to get home TODAY for no reason... Where do I send my receipts to be reimbursed?",usairways,AndrewAquilante,0,,"Phoenixville. PA" " beware. Barklays bank has terrible cust service. Will not assist. only know to go by badly written book(in English).",usairways,stumintz,0,, " big problem!!! Fll to clt then got off on clt but my fly to gso is Cancelled Flightled had to rent a car to get to my pops funeral",usairways,nanceebing,0,,"south beach/ LA / NC" " big thanks to Yvonne Anthony from the Chairman's desk. Top tier customer service today. outstanding service & support.",usairways,rzlevinson,0,, " booked an award ticket recently. now same ticket is less miles. how do I contact you without using the online form or phone?",usairways,alvarez16,0,,USA " booked flight 1mnth ago. seat CONFIRMED. small plane arrived and was not allowed to board bcs no seat. horrible service",usairways,marvinatorsb,0,, " btw. not upset at usaiways. promise.",usairways,TomFutureforall,0,, " bumping people off a flight ten minutes before takeoff because the flight is overbooked fail",usairways,"shaun_g",0,,Nairobi " but I've been trying to call them since yesterday and I keep getting hung up on? Can you get me through to them??",usairways,JenRomanoff,0,, " but don't worry! They found a hotel. it's only 45min away. I got there around 11:30pm. no problem.",usairways,SweetingR,0,,"Asheville. NC" " but i bougth mc caren to jfk with same agency and delta airways . Delta refund money but usairways doesnt accept to refund",usairways,caneryilmz,0,, " but in the meantime I'll be sleeping on a park bench on dadeland st. Thanks guys!",usairways,SweetingR,0,,"Asheville. NC" " but it's not their fault. because their policy says they at least got us to our destination. Really?",usairways,Allisonjones704,0,, " but my bag is still missing",usairways,"_Leycar",0,, " but need to confirm please help",usairways,nanceebing,0,,"south beach/ LA / NC" " but only for certain flights from CLT-NYC. The notion that you can't rebook customers for 48 hours is absurd.",usairways,ElizabethFrayer,0,, " but question : if the downgrade include losing first class do you get money back ? http://t.co/LfT7QD23Sy",usairways,tjelke,0,,"Miami. Florida. USA" " but the automated message says the line is too busy to join the queue! stuckintheloop",usairways,"sebastian_mcfox",0,, " but wait! They are booked. along with all other hotels nearby. I was sent anyway. to the hotel managers disbelief.",usairways,SweetingR,0,,"Asheville. NC" " but you guys switched me and didn't inform me of the chathes",usairways,JimmyisAble,0,, " by far the worst airline in history. I'll never ever fly your garbage again",usairways,eroccia,0,,"40.229994.-74.893221" " call Gate D9 in CLT and get me on this flight",usairways,MHCone,0,,"QueenCity. USA" " call dropped & no call back...another 45min-hour for another rep. The worst CS ever. online. by phone & in person.",usairways,TMadCLE,1,,"Cleveland. OH" " called 3x & it says high call volumes call back. At $1 a minute for international calls is there any way someone can contact me?",usairways,CatieKriewald,0,,"Stillwater. MN" " can I at least get a response? I tried the gate person (sent me the wrong way to cust srvc ) Cust Srvc (when I found them)",usairways,FalconjcJohn,1,, " can I book using some sort of breavement program? I need to get home for my pops funeral",usairways,nanceebing,0,,"south beach/ LA / NC" " can I bring a copy or photo of my baby's birth certificate for the flight? I feel uncomfortable traveling with the real thing.",usairways,haskinsmindy,0,,"Phoenix. AZ. USA" " can I bring mini bottles of booze on to my flight?",usairways,MikeSelesky,0,, " can I check bags through to my final destination even though I bought separate tickets from IAD to PHL and PHL to Israel?",usairways,itsandrewhorn,0,,Brooklyn " can I get a beer please. Flight 1715",usairways,mattsmith1868,0,,SC " can I get a free mimosa to compensate my flight delay (yet again) thx",usairways,emilybard,0,,"Fairfield. Connecticut" " can I get an update on flight 680 to DCA?",usairways,gmena91,0,, " can I get free wifi since the flight 1808 was Cancelled Flightled?",usairways,rkasold,0,, " can I speak to a human with some compassion? I wrote an email to discuss my experience and received a generic ""sorry"" email back",usairways,BriRose16,0,,"Baltimore. MD" " can i please have someone call me 781 879 4505",usairways,NicoleCarmellaF,0,, " can they change to correct last name? Did via reservations already but said can't change ticket name..",usairways,TomFutureforall,0,, " can u tell me if 5238 from clt to Jan has gotten out of the gate yet? I will have a tight connection out of clt to mco.",usairways,Shroomcam,0,,Orlando " can we hold two seats for 11:35 flight from PHX to Las 1856 as this delayed flight 556 is not going to arrive on-time",usairways,cahillwilliamr,0,, " can you DM me & add me to the upgrade list for a flt tonight?",usairways,altadenadad,0,,"Haverford. PA & Wilton Manors" " can you DM me please?",usairways,javierfigueroa,0,,33027 " can you DM please in regards to update on lost bag please.",usairways,kintheusa,0,, " can you add my KTN to an existing reservation?",usairways,ttorabisu,0,,"ATL | DTW | NRT" " can you explain why I am on hold over an hour .Other than I'm dumb and should be using a different airline wth",usairways,iamlisa222,0,,Wisconsin " can you get me home to Syracuse? After 6 Cancelled Flightled flights. one re routing three of us are sitting in Charlotte",usairways,sgmacor,0,,Syracuse " can you help chairman? I am on flight 686 PHX connect 599 SJC will miss connection can you reroute please.",usairways,VincesViews,0,,"San Jose. Ca" " can you help me reroute my trip?",usairways,jessergauvin,0,,Nantucket " can you help us figure out our correct six digit confirmation number?",usairways,"amy_endres",0,,"cincinnati. ohio" " can you please DM me. my flight has been delayed going into CLT which will force me to miss my connection to LGA at 10:05pm",usairways,amorris1116,0,, " can you please have your employee that has been called 5 times by the flight crew finish maintenance on US 734 so we can depart!",usairways,iseriesdomino,0,,"United States" " can you please help me find my luggage since you're the one who lost it? Your customer service SUCKS.",usairways,jenw714,0,,Atl " can you please post wait time-have been on hold for two hours",usairways,lfothergill,0,,"Pittsford. Vermont" " can you please train your mechanics? Teach them to bring the tools to fix the plane with them and not leave them in the hanger.",usairways,iseriesdomino,0,,"United States" " can you priv chat to help chairman reroute",usairways,VincesViews,0,,"San Jose. Ca" " can't even get on hold to wait to speak to someone-awesome",usairways,DAngel082,0,,"New York" " can't get back lost time",usairways,CicilyGray,0,, " can't seem to find the pilots for our 6pm flight. never seen anything like it before drunkpilots http://t.co/Zira2z3UDc",usairways,ardakuyumcu,2,, " cannot add my frequent flyer number on your website. Can you help?",usairways,pronetowander,0,, " cannot book to redeem companion fair without speaking to agent. $99 vs $1200. this is a family emergency unacceptable",usairways,GatorGirl36,0,, " captain on flight 1712 from PHX-PHL at 3:55 tonight was hilarious. ""Greetings from the pointy end of the airplane"" haha thanks!",usairways,dianalovesdave,0,,"Born in NY. living in PA" " car services to and from the hotel. food. hotel cost bc of Cancelled Flightlations fall on the customer with last minute notifications",usairways,PastorMRobinson,0,,Lexington " cardholder is flying. We both have us airways and advantage cards which is more frustrating.",usairways,TomFutureforall,0,, " care to elaborate on why CHA to DCA is Cancelled Flightled this evening?",usairways,MrRenevendez,0,,"Where you least need me to be" " changed our flight 6 times in 1 trip. Bumped to now & having great experience. Never. Flying. US Air again. Never.",usairways,JulesMonacelli,0,,"Rochester. NY" " charged my card 11 times for one airline ticket. now card is on security hold",usairways,McClainTweets,0,,"Cleveland. Ohio" " charging $200 2 change a flight is a rip off the reason I have 2 is out of my hands & I want 2 reschedule same flight but in July",usairways,jdpletnick,1,,"Newtown. Pa" " check in at St. Louis is so rude. even the TSA is nicer than them.",usairways,ShelbyDrazen,1,, " checked in last night @ airport by supervisor w boarding pass for 1A - boarding today seat changed to 7F. How does that happen?",usairways,scm1133,1,, " checked into my flight yesterday and have been bumped to a Tuesday flight! Unacceptable and no agents to speak to!",usairways,minmill3,0,,"Robesonia. PA" " chose you for a flight with very time sensitive arrival And you drop the ball. What gives? CLT 667 good way to lose my business",usairways,"The_Dan_Kelly",0,,Earth " churn rate increasing by the second",usairways,ConNyoungjeezy,0,,Boston " citizen. I fly your airline constantly and am so offended. Derrick Bussey. Now Im crying on this airplane because I'm so upset",usairways,smaguire2,0,, " claimed my flight Cancelled Flighted because PHL runway not good but Delta flight at same exact time is taking off on time.",usairways,drewdenker,0,, " claims flight Cancelled Flighted due to weather at destination but Delta has not Cancelled Flighted flight on same route.",usairways,drewdenker,0,, " color me confused but why would i need to call and do this. Update your procedures and policies. You can see who is connecting",usairways,Katycarlson,0,,America " come scoop",usairways,NickRemini,0,,"♑ NYC" " comedy of errors continues..."" We can't get into our gate. there is a broken down truck in the way"" fail",usairways,dline2005,0,,"Columbus. Ohio" " comin in clutch and sending me to Charlotte then home. I h8 u . except for Wayne u a real g ThankJesus ThankMe",usairways,MaxAtchity,0,, " conf number FMJTYL delayed - any chance of getting an earlier flight fll to phx?",usairways,"_bpr_",0,,"Boca Raton. FL" " congrats on treating your customers the worst way possible. I know plenty of other ppl who have had horrible experience w you too",usairways,tannapistolis,0,, " connection made. Thanks again this week. daddyshome",usairways,RyanMelton,0,,"Independence. MO" " contact via FB messages. Twitter DM or text?",usairways,CatieKriewald,0,,"Stillwater. MN" " contd.. They put her on 7 pm flite tonite. I think she's on now. Worst customer service ever! U need to fix it.",usairways,suzanneboles,0,,"London. ON'" " couldn't be more thankful to your orf and dca crews on the ground and in the air today for help with a sick kid and a lost bag!",usairways,FitzFrancis,0,, " cust serv reps who are unable to change reservations in your system Check in unaware of Cancelled Flights that I got word on night before",usairways,ALHphoto,0,,"Raleigh.NC" " cust svc just let it slip that previous cust svc lied to me about supervisors & corporate ph . $200 to change a $130 tix? No thx.",usairways,KateDeLeal,0,, " cust svc means nothing! So disappointed. Trying since 730a to speak to a human I get bad weather not bad service.",usairways,lmeckPR,0,, " customer service at its best! Rachel S. took great care of us at the PHX airport. http://t.co/HG7vEqhGHy",usairways,TessHackworthy,0,, " customer service at its finest",usairways,themadhacker13,0,,"East Coast" " customer service fail... Todays experience will ensure I do my best NEVER to utilize you again...",usairways,dline2005,0,,"Columbus. Ohio" " customer service failure aside. one would think you guys would care about inaccurate manifests. I'm sure TSA would.",usairways,Bachelorsaurus,0,,"Arlington. VA" " dealing w fam emergency. Was told was rebooked this am to AA flight 4297 out of ORD and now it's not in system. Need help ASAP.",usairways,evonleer,0,,"Washington. DC" " delayed 2 days for weather and on top I got yelled at for being Late Flight when I was not notified of the time change WellDone",usairways,RyanMWatts,0,,"Washington DC" " delayed 2.5 hours trying to get to : give us an update. please???",usairways,"daniellelewis_1",0,, " delayed I'm charlotte big surprise",usairways,"G_Will_Eye_Am",0,, " delayed depart bc ur flight attendant wasn't there. Then after landing took 3 hrs to get a gate. Now it's another he and NO bags",usairways,AndyLeeEsq,0,, " delayed in philly since 130. sitting onTarmac since 8pm flight 1881 plz contact donaldaroberts1.com",usairways,daroberts1,0,,"Virginia Beach. Virginia" " delayed my flight 3 times before Cancelled Flighting it. had angry and rude workers. and are now providing no helpful service at all",usairways,kaitlliiin,0,, " delayed. connection missed. now extended layover how about a lounge pass for PHL. 5077",usairways,nhbonedoc,0,, " delays due to refueling are out of your control? If that's true I never want to fly US Airways again",usairways,KingFilson,0,, " delays to the max",usairways,"dream_weaver96",0,,"Murfreesboro- Memphis" " denied me standby bc of checked bag in cvg 5163 to Phl @ 6..so I had to take delayed 3751 4 hrs Late Flightr...except u lost bag in cvg",usairways,KateMary,0,,"Wayne.PA USA" " depart from where? It departed PHX and was due to land at DCA around 8pm.",usairways,gmena91,0,, " despite mechanical issues and many delays followed by a Cancelled Flightlation. still getting to Vegas thanks to great gate agents!",usairways,dctimes2,0,, " did a pre schooler develop your app? The thing crashes every single time.",usairways,"JustPlain_Jake",1,,"ÜT: 38.8676126.-77.0831512" " did you know that suicide is the second leading cause of death among teens 10-24",usairways,"idk_but_youtube",0,,"1/1 loner squad" " direct flights to SFO leaving from same airport with and - can you please put me on one of those?",usairways,FahadHassan,0,,"Washington D.C." " disappointed with your toll free number. Terrible customer service. my flight has been Cancelled Flightled would like to get home",usairways,Paigers987,0,, " disappointment? Making own arrangements for me & my sleeping toddler with zero assistance from USAir is maddening.",usairways,drpippa,0,,"Boston. MA" " do families no longer get early boarding with young kids? American. your new parent. gives it to us...",usairways,MaxImumZero386,0,,"Planet Earth" " do you have an email??",usairways,elias02,0,, " do you know what flight the pilots for 1581 are coming in on? Thanks.",usairways,bsniz,0,,"Chicago. IL. USA" " do you operate ANY flights without maintenance issues? Flights in/out of DCA Cancelled Flighted. this is getting old. Update fleet pls!",usairways,ciaoholly,0,,NYC " do you post travel alerts on your website? Traveling to Bdl on Sunday morning.",usairways,xspike21,0,, " does anyone actually work at the dividend miles department? http://t.co/BgtJFmnEOT",usairways,MattressCC,0,, " does anyone from your airline know how to do their job?",usairways,ThomasBowser19,0,, " doesn't let u do stand by on flight due to checked bag causing u to get in 5 hours Late Flightr only to get to PHL & bag didn't make it",usairways,ricapotomus,0,,"Phoenixville. Pa" " doesn't seem likely bc your team failed to scan my bag in LAX and you recycle bagtag numbers that doesn't help usairwaysfail",usairways,tannapistolis,0,, " doesn't take into account the $450 it cost 2 rent a car 2 drive home",usairways,ElmiraBudMan,0,,"Does it really matter" " doesn't want me to get home",usairways,kayjoooo,0,, " don't think you guys could mess things up any more.. Never flying with you again!",usairways,megalodondubs,0,,America " don't worry. Used own initiative and arriving much earlier than you planned for me",usairways,nhbonedoc,0,, " done",usairways,JenniesMagic,0,, " done it! Process initiated Saturday morning. Can't get info with website issues & inadequate phone coverage. How 2 get update??",usairways,tracee28,0,,Knoxville " download jeokoo the American app for air travelers",usairways,JEOKOO1,0,,"Washington. DC." " due to your expensive change fees either. Out of all the airlines. we chose yours. all do you could screw us. STRANDED!! No help!",usairways,Allisonjones704,0,, " duh on baggage claim 2 more hours and counting .. Flights 622 & 1898 http://t.co/DkZl57uPQI",usairways,PepeStudioNYC,1,,brooklyn " enormous lines at customer service and two agents what kind of service is that .. http://t.co/ffanixJhwh",usairways,DebbieJeanDavis,0,,CT " epic fail @ CLT ystrdy w/Cancelled Flightled flights. No staff. no communication & no refund for unused portion of tix. Keep it classy guys",usairways,servicejunkie19,0,, " even alternate options are allready full...even with hotel voucher...no more room in philly?",usairways,dailylaurel,0,,"Bruxelle-Paris-Marseille-(BPM)" " even if I was the single most unreasonable human being on planet earth. there is no excuse for his treatment of me.",usairways,smaguire2,0,, " even when I do simple google search by flight number it tells me which gate so won't be that difficult am sure disappointed",usairways,"amits_28",0,,NY " ever think about hiring more agents? Come on now. Don't you think 4 hour holds is a little ridiculous? Get a clue",usairways,WheresRUsso,0,, " every single time i fly you guys i am delayed at least 30 minutes. Every time. On flight 5612 out of CLT to nola.",usairways,RoxyShepherd,1,,"New Orleans. LA" " experience exceptional service from Cherry at DenverAirport. GreatService. professionalism",usairways,greatservicenow,0,,"Rhode Island-Concord. NC-DMV" " express my disappointment in your reservation department and the treatment of a Sailor dealing with a death in the family",usairways,GREATNESSEOA,0,,"McKinney TX" " fight was delayed 3 hrs in MCO. now I'm stuck in Philly with a standby ticket. flight 4009. Solution needed.",usairways,Ekubolage,0,,Orlando " figure it out. have had 2 Cancelled Flightled flights in the past week. Now coming home 2 hour delay. and cart that pulls plane just broke",usairways,MattStropoli,0,,California " final count 3 hours 24 minutes on hold to be told I need to log in to U.S. Airways website and there was nothing else to be done",usairways,"ron_mexicon",0,,"washington dc" " finally rectified my flight situation! Thanks again",usairways,LayneHillesland,0,, " finally spoke with someone. I have to email the refund dept. I love you guys. but 6 hours in line to be told no dice sucks.",usairways,MSFHQ,0,, " first flight Cancelled Flightled. connecting flight delayed so will completely miss next connection no response on hold 2 hrs HELP me",usairways,beachylinda,0,, " first. luggage got stuck in a different city. now I get them back today & one of your employees stole a pair of gloves from me!",usairways,klink1015,0,,"New York" " flight 3739 leaving CVG. Gate agent had no computer and counted passengers on paper. I feel safe.",usairways,SamanthaKayeA,0,,"Cincinnati. OH" " flight 3797 treatment of passengers has been atrocious - over 2 hours delay only to now deplane and given no direction",usairways,RTriplette,0,,"DC - SF - NC - MA" " flight 3900 fro ORF to PHL.",usairways,JasonPlizga,0,, " flight 654 sitting at JFK with delays for 3-1/2 hrs! No employees to load bags? terrible",usairways,GGoodie56,0,,"Wading River" " flight 703 Philly ->: Mia? Bwahahaha! Delayed 5+ hrs. were in the air 30 mins then turned back around. usairwaysfail",usairways,EAFiedler,0,,Philly " flight 1735 sitting fully loaded for over an hour. Air conditioning barely working :-(",usairways,"Faisal_Siddiqi",0,,"ÜT: 34.120264.-80.900129" " flight 1777 has been waiting for 30 minutes at RSW waiting for weight balance clearance. Come on. let us leave!",usairways,susanhouk,0,,"Vienna. VA" " flight 1783 CLT to BOS",usairways,kristenlc,0,, " flight 1808 is not leaving at 2:45 because we haven't even begun to board yet. Please update your website ASAP",usairways,rkasold,0,, " flight 1898 landed over 2 hours ago and they still haven't gotten to the gate.. What's the hold uppp 😭😭 imtired wannagohome",usairways,emmaprzyby,0,,"Brooklyn. NY" " flight 1946 out of clt this morning. It's snowing here. Should i head out to the airport?",usairways,meathead1974,0,,"Charlotte. NC" " flight 2022 out of Phil. no update and was supposed to leave 15 minutes ago. Sitting in airport. wondering irritated",usairways,colums23,0,,27265 " flight 2031. worst experience we've ever had on a flight. Regretting opening their air miles card hotterandlongerthanhell",usairways,Bnuuug,0,, " flight 2120. Please get us a flight plan already. How is this an issue in 21st century?",usairways,PeterPiatetsky,0,,Nebraska " flight 413 my carryon is missing.stollen off plane or left at gate. Worst customer service. Doesn't seem to be anyone's concern.",usairways,christinemmayer,0,,"Callahan. FL" " flight 435 is delayed so will miss connecting flight 457 can you please help with alternate? Thank you.",usairways,earthXplorer,0,,"Miami. Fl. USA" " flight 437 PHX>:ORD. Lead FA Bill is the most professional FA I have seen in 9 years of flying USAir. I have no AB cards. :-(",usairways,JackNastyphx,0,, " flight 4524 first a 2 hour wait for a deadhead crew then deadhead crew takes overhead bin space paying customers annoyed",usairways,earlp,0,, " flight 4524 delayed for 2 hours for a deadhead crew. Lets make 150 paying customers wait ...that is great service USAirways",usairways,earlp,0,, " flight 500 out of Seattle has 10.000lbs too much fuel and no water for the lavoratories. Nice job guys - est 40min behind now",usairways,"malcolm_clement",0,,Seattle " flight 614 keeps telling a few more mins to take off its been an hour. First time with you not the best lies brokenpromises",usairways,fhillyer,0,,"San Diego" " flight 623 den to phx: flight attdt decides to stay downtown and be an hour Late Flight so entire flight delayed. she better get fired!",usairways,ajshaff616,0,, " flight 645 to Phoenix deboards passengers going to Salt Lake City because they can't resolve a simple bathroom issue. fail",usairways,"Anthony_Scerri",0,,"Astoria. NY" " flight 705 FRA-CAT did some odd zig-zagging movements over Frankfurt...",usairways,ErinPlocica,0,, " flight 728 from PHL to London has been sitting on the tarmac for 46min w/NO further update from the pilot. what gives???",usairways,MeganRSmith83,0,,"ÜT: 39.855018.-75.360949" " flight 813 DCA to CLT stuck waiting on CLT ATC. Cmon FAA Missing flt 826 CLT to MBJ. hope you can rebook me! 816?",usairways,ooglek,0,,"Falls Church. VA" " flight 837 passengers stuck on plane in Philly. Where is the gangway? We can't hear the pilot",usairways,EllenFord,0,,"Gloucester. MA" " flight 838 now leaving after 6 hour mechanical delay. Need lodging voucher and meals tonight in st Thomas who do I see?",usairways,CaseyRhoades1,0,,"Madbury. NH" " flight 850. RUDE RUDE RUDE service! Awful.",usairways,marccopely,1,,"NYC/Nashville" " flight US1562 from RIC2DFW was Cancelled Flightled yesterday & I was on hold w/ cust. service from 6-10pm EST...4 hours. no answer...",usairways,TheRealChrisCin,0,,"Richmond. VA" " flight from Bhm delayed 5hrs! Connect flgt left us in clt at a motel",usairways,CicilyGray,0,, " flight is already over. I think the airline should just have the flight attendants actually emphasize that VAPE is still smoking",usairways,StephCaicedo,0,,"Sunshine State" " flight is delayed 5 hours. No reason given. Sure love flying with your airline. whatajoke",usairways,"Als_TopTeeth",0,, " flight scheduled for 730pm...told at 150am that flight is Cancelled Flightled after sitting on cold plane for 2 hours.",usairways,misskiayona,0,, " flight to Des Moines Cancelled Flightled. Unacceptable to be booked on flight on Tuesday because of work commitments. 2hrs on hold",usairways,mbialkowski,0,,"Des Moines" " flight today Cancelled Flighted in phl. dozens of other flights still going. On hold for 3hrs. I need to get to my job interview!!!",usairways,jnuvola,0,,Philadelphia " flight today showing on time online. not able to check in. Called & told was Cancelled Flightled. put on hold over an hr ago. Help?",usairways,Barrkari,0,, " flight was full. 1 open middle seat. Did not want to sit there. What is your policy?",usairways,"kim_blake",0,,"Tacoma Washington" " flights & ""customer relations"" are extremely disappointing. Faced too many problems to type. apology=$25 towards a flight. A JOKE",usairways,aepleiss,0,, " flights keep getting delayed and Cancelled Flighted with no information. worst customer service ever.",usairways,PastorMRobinson,0,,Lexington " flights to Dfw Cancelled Flightled today?",usairways,"Hawaii_brown",0,,"violet crown" " flt 1820 2rsw could have extended the courtsey of waiting 2min 4 10 of us.... gates closed in r faces. Ur fired",usairways,CicilyGray,0,, " flt 419. 2+ hrs Late Flight. baggage + 1 more hr. Now I see they delivered my suitcase wet inside & out. NotHappy",usairways,sheilafmaguire,0,,"Scituate. MA" " flt 4439 is on the ground. but you don't have a gate for us at dca. Why is this happening?",usairways,easmn,0,,"Washington. DC" " flt 470 Tampa to CLT is very Late Flight gonna miss conn to BOS what can you do?",usairways,PatrickCronin10,0,,"Nashua. NH" " flt 5302 CLT to DAY supposed to depart 5:51: the 6:20...still no crew. schedule/contact the pilot!",usairways,LisaWilsonDaly,0,,"Centerville. Ohio" " flt last nght Cancelled Flighted-mech.probs. flt this am Cancelled Flighted-snow. finally on a flt home. 1st cls empty & they won't let me sit there",usairways,WAWStewart,0,,Pennsylvania " flying from Manchester international to Philadelphia and getting emails about delays. no information about connecting flights..",usairways,"faye_nds",0,,"Merano. Italy" " flying high thanks!",usairways,GGoodie56,0,,"Wading River" " follow/dm please",usairways,EricYutzy,0,, " followed!",usairways,exilauren,0,,"Washington. DC via Boston" " following you now",usairways,putajerseyon,0,, " for a response in 3-4 days? No thanks",usairways,GignacForLowell,0,,"Lowell. Ma" " forced sections 4 and 5 to check their carry on. would have packed differently to check my bag. Why even allow it? pissed",usairways,notmakefriends,0,,"Sherman Oaks. CA" " forgetting to fuel up? Realizing there was more cargo to add to plane? One way to try and mask a delay.",usairways,JayOuellette,0,,"Boston. MA" " forgot to call in the copilot so we're stuck on the plane in PHL. Looking fwd to being stranded in CLT. Day 2 of flight fails.",usairways,stevenbattle,0,,"philadelphia. pa" " found great prices thru US Air for honeymoon. Website wont work and been on hold for more than a hour now after being told 10 min",usairways,CaseyLemke,0,,Denver " found the tix . security code not working. Tried a dozen times.",usairways,LPNtoMD,0,, " freaking out about the fact you are fixing the engine from Charlotte to Orlando. longday",usairways,"Praise_A_Lord",0,,"Manc." " fuck you.",usairways,Vinner12,0,, " gate agent in CLT forced me to check bag in z1 & proceeded to allow larger bags. Huge inconvenience to travel plans.",usairways,MelanieJane17,0,, " gate agents are now working with everyone to resolve connecting flight issues which is my concern",usairways,RealcornerboyT,0,,"Any Martin Luther St." " get ur act together. start treating ur passengers w/ kinder. have more sanitized planes. Take a page from perhaps.",usairways,MelaniePanton,0,,"New York. New York" " getting extremely frustrated w/ the phone/online service for merging frequent flyer miles.",usairways,"MustSeeItAll_",0,,"NYC // LI" " getting sorted. thanks",usairways,ToxicLayge,0,, " give us no information and an attitude.",usairways,MeganStephens74,0,,"Philadelphia. PA" " glad people can put their coats in the storage area though. It would be super unfortunate to leave those on the floor",usairways,"Sam_Kaplan",0,, " going to miss my connection because my flight home has been delayed and now no gate agent to get us off the plane-so frustrated",usairways,DAngel082,0,,"New York" " going to miss my connection due to another tarmac delay - on US5268 then 4050 - need a flight home today please!",usairways,EmmaJLogue,0,, " gold desk quoting me $900 to rebook due to weather. Can buy first seat on same flight for $440. Why? On hold for 45+ mins now",usairways,nickdawson,0,,"Washington. DC" " gonna miss connecting flight.. Delayed flying out of Boston",usairways,jessergauvin,0,,Nantucket " good ideas...she is traveling today...at airport. Need to petition faa regarding silly 24 name change rule.",usairways,TomFutureforall,0,, " good work by flight 1798 crew. Chairman's recognition even in coach. Too many missedupgrades Late Flightly. What's up with this?",usairways,golfowens,0,,"Charleston. SC and the Earth" " got off stand by list and on earlier flight to DCA. What is the status of my checked bag? Was supposed to be on 4047 thanks",usairways,dooriesstories,0,,"DC|LA" " got rebooked. Sent to A9. Wrong gate! Traveled back to B13 for correct flight. tired&frustrated",usairways,riascott39,0,, " got this message on your site to call about my flight - just gave up after being on hold for 3 HOURS! http://t.co/5cDX2ROAE6",usairways,JaimConn,0,, " got through on the phone. usair Cancelled Flightled her return flights because she missed a flight on her way out. they took care of it",usairways,f0ll0wer99,0,, " got transf. to Dividend Miles...need to change flight. Grandma just passed. need to change ticket ASAP. Update on wait time?",usairways,APH0823,0,,"Global Citizen" " grades for this trip:",usairways,acimino,0,, " great but that still does not help me..",usairways,cristalyze,0,,"Washington. DC" " great job communicating to the passengers! Flight 1855 doesn't exist anymore? http://t.co/hLZaHXkdSn",usairways,DomaineD1997,0,,NC " great job today In ruining 45 people's vacation. Thanks to your incompetent pilot and staff we have all now missed our flights",usairways,Champa24,0,, " great job today from your team with a challenging weather delay on flight 1925 out of Charlotte. travel friendlyteam",usairways,mlmoore2,0,,"Gulfport. MS" " great operation you guys are running. More mechanical issues. and now taping piece of plane together LOL http://t.co/I5V9wfbtuE",usairways,ColfaxCapital,0,,"39.0708° N. 106.9886° W" " great. I just called your fucking phone number and she hung up on me",usairways,mitchsunderland,0,,"Florida Raised. NYC Based" " great. thank you!",usairways,Marcusluft,0,,"Thunder Bay. ON. Canada" " guys I need help my reservations. tried calling and I'm told to call Late Flightr. Please help me here.",usairways,javierfigueroa,0,,33027 " had 2 Cancelled Flight my trip to LA bc weather was easy but US air is making me pay $200 to use the credit. Never again",usairways,Gman818,0,, " had a horrible experience flying from Montego Bay to Philadelphia on 2/11. $125 2check a golf bag. constant selling in-flight",usairways,33rdn8th,0,, " had baggage lost last night. no call from us airways and no bags and nobody answering phone badcustomersrvice whereismybag",usairways,ankitgulati,0,,"charlotte. north carolina" " had mom sit for 3 hours waiting for a flight they ultimately Cancelled Flighted to give her a Tuesday morning flight...no compensation. Ugh",usairways,ScoobyLoo4572,0,, " had to Cancelled Flight 4 of my flights because my versace biceps wouldn't stow completely under the seat in front of me.",usairways,stormecharette,0,,Maine " haha no worries you guys are the best! +1 for spelling my name correctly",usairways,"OneT_Mat",0,,"Boston. MA" " half an inch of snow in Charlotte overwhelming",usairways,PndrewCress,0,, " has an SPF record error that is causing e-mail from noreply.com to go to spam filters. DNS admin needs to fix!",usairways,sternjoe92,0,, " has completely wasted my work day! Thank you for the bad service and bad Friday!",usairways,riricesq,0,,"On a beach" " has failed me all day long. should I blame it on ?",usairways,evanquinn,0,,"Newtonville. MA" " has no idea what customer service means. As the customer. if you mess up my plans. don't treat me like its no big deal!",usairways,CLChicosky,0,, " has the WORST customer service and their flights are always delayed",usairways,"_Leycar",0,, " has the most ass backwards process for using credits on flights. even trying to get a hold of customer relations is impossible",usairways,TheMikeSindt,0,,"Scottsdale. AZ" " has the worst customer service line. I've called them 8 times today and not once was I able to talk to a real human being.",usairways,retardedlarry,0,, " has the worst customer service. Can't even get through to a rep you gotta be kidding me",usairways,msergovich5,0,, " has to be the most lazy. inconsiderate. and unprofessional airline that I have ever traveled.",usairways,FallNightLights,0,,"Detroit - Hampton U." " have been on hold for 58 minutes - need help USAIR - why won't you help?",usairways,tkyleus,0,,"Boston Area" " have been waiting in an airplane for a total of 3 hours to take off between 2 flights today...this usually doesn't happen...",usairways,RishiKumar8,0,, " have checked all day. CHO needs added. Please evaluate.",usairways,ScottKat22,0,, " have done that. Sadly no flight from CLT has gotten to IND today and we head back to Tampa tmrw.",usairways,BobbiSue,0,,Tampa " have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through",usairways,NQ1977,0,,England " have scheduled flight Sat(2morrow) CHO-CLT CHO needs to be added to weather advisory. Please evaluate asap.",usairways,ScottKat22,0,, " have you ever lost luggage with an infant and a 4 year old? Then customer service never answered the phone. I've tried all night.",usairways,"ChrisWalters_WV",0,,"West Virginia" " have you heard about the debacle at DCA? What is happening with our New Orleans flight? wewanttoknow",usairways,"m_appel",0,,"Washington DC" " haven't eaten all day either so lemme get that CC so I can buy a burger across from the terminal. DoBetter ",usairways,POnions,0,,"CT. USA" " he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted",usairways,"dave_cavan",0,,"Livonia. MI" " he waited over two hours on the phone. had to book and get to MI. family member very ill. time of the essence",usairways,GatorGirl36,0,, " headed to NYC from CLT. Funny to hear all phones ring at once and then the entire plane groan (has happened twice more).",usairways,carrieryan,0,,"Charlotte. NC" " hell is terrible gate agents. And a three hour wait at the gate.",usairways,jshieber,0,,"New York" " hello I have a question for you and your phone lines have jammed",usairways,Benje0123,0,, " hello! I never received a confirmation code for my flights (though they are confirmed--so says the automated reply). Any ideas?",usairways,beoliu,0,,"Tuscaloosa. Alabama" " hello??? Anyone there?",usairways,earthXplorer,1,,"Miami. Fl. USA" " help im falling out of one of your planes",usairways,NASTYBITCH360,0,,KENTUCKINMYSHIRT " help! Flight Cancelled Flighted. can't call because my phone doesn't work in Europe. Please help? Says I'm booked want to confirm.",usairways,Dr24hours,0,,"East Coast City" " help! I've been on hold for almost two hours. Trying 2 get home.",usairways,JayNix01,0,,"Washington. DC" " here we go again. Same flight as last week. Delayed already 45 mins. Think the 7:15 can leave PHL before 1:15 am? waitingagain",usairways,"L_Hindle",0,,Boston " here's to sitting on hold for 4 hrs flight Cancelled Flighted and they disconnect twice. fend4urself stranded diverted",usairways,Allmyvacations,0,,"Stafford VA" " hey folks where do you hide luggage when you Cancelled Flight a flight! You have 100 very angry people with no luggage",usairways,AuroraBIZ,0,,"Boston. MA" " hey guys just want to say I had the best flight ever! Thank you so much. I fell asleep and actually had a wet dream.",usairways,AndreiNystrom,0,,Russia " hey guys! Thanks for answering me and thanks for keeping me on hold for an hour on customer service at 12 pm PST!",usairways,rossj987,0,,"Washington. D.C." " hey let flight 1874get to the gate hours Late Flight and no fate with dozens of kids on board",usairways,JoelWeger,0,, " hey!! Yeah last time I got a phone call when flight was Cancelled Flightled from DCA to BOS",usairways,"OneT_Mat",0,,"Boston. MA" " hi guys. do you have a general enquires email address please? Thanks David.",usairways,DavidAlfieWard,0,,"London UK & USA" " hi is there somebody avail who can help .....with an refund ? its unbelievable on the phone w US for more than 7 hrs in 4 days",usairways,"Andreas_Hirsch",0,,GERMANY " hi there I am flying MYR-CLT-ORD tomorrow is weather looking ok or problematic?",usairways,DavidHall1981,0,,"Adelaide. South Australia" " hi! Could you protect me on US 445 just in case? Still on ground with no checked luggage. but still a chance I can make original",usairways,Jeanne23,0,,"Arlington. VA" " hi. Im trying to speak with someone to book travel for a minor. The phone keeps disconnecting. Please advise. Website wont allow.",usairways,JustTimMcDonald,0,,"Columbia. South Carolina" " hire smarter IT people if your systems keep crashing instead of some of the mooks you man some of these airports with. goDelta",usairways,ElmiraBudMan,0,,"Does it really matter" " his name is Rett Cavan. he has a gofundme page. and is going to take his last breath tonight. This airline only cares about money",usairways,"dave_cavan",0,,"Livonia. MI" " holding 30+ min and listening to your shitty ads on repeat for your credit make me hate your airline even more. is better",usairways,mttdprkr,0,,"Vancouver. WA" " holding your passengers hostage during your computer crash is not customer friendly. let us off the plane or get us moving",usairways,shawnalea85,0,, " honest question - how is a 1-way ticket from Charlotte (your hub) to LAX (2nd biggest city in USA) almost $600?????",usairways,joshahamilton,0,,"Cali native now in Charlotte" " honestly - how is it quickly as possible I've been on hold sine 9:50pm? Everyone that answers has to send me to someone else.",usairways,lmeckPR,0,,Maryland " horrible cust service exp at DIA today. Wife waited 3 hrs on the plane b/f flight 695 was Cancelled Flightled. Still waiting for bags.",usairways,"Dwight_Paulson",0,, " horrible customer service. flying from Miami to Philadelphia. sent to Charlotte. now can't get out of Charlotte!",usairways,mzedeck,0,, " horrible experience to key west lost luggage called to check & was told not to call back reconsidering my flight back",usairways,andreawalls21,0,, " horrible service. wrong plane arrived. many confirmed passengers could not get on flight we paid for due to lack of seats flight",usairways,marvinatorsb,0,, " horrible travel day w/ your airlines. My 2:20 flight to Birmingham was Cancelled Flightled w/ no notification so I couldn't get on the 4:05",usairways,zacktzane,0,, " hour 4 at the gate.",usairways,jshieber,0,,"New York" " how about a drink voucher for the next flight?? winkwink",usairways,zachupton,0,,"Beavercreek Ohio" " how about a little help for the two gate agents trying to rebook flight 1707?",usairways,fmrtpr1894,0,,"Boston.MA" " how about a phone to talk to a real person?",usairways,"Jeff_Baert",0,,"Mid Michigan" " how about an update with real information?still waiting on Tarmac in Philadelphia.",usairways,jojoco1012,0,, " how about an update? 2hrs delayed. this obviously isnt up 2 date. havent boarded http://t.co/L7lWjaZiOA",usairways,pdotts4,0,,"Atlanta. GA" " how about checking the plane before having everyone board the plane? pissed",usairways,brittneybla,0,, " how about now getting us the rest of our bags please? We only received 2 of 5. Can you help with that?",usairways,"Little_BeerGirl",0,,"ÜT: 42.076557.-76.770488" " how aggravating. zone 5 boarded. overhead empty but forcing bag check. Better not loose bag again! flt1727 http://t.co/w3XS6TVpZg",usairways,bhick1a,0,,"Pennsauken. NJ" " how are you even still in business? i have been trying to call for hours. this is pathetic.",usairways,MeghanTeeth,0,, " how are you guys losing luggage when it was suppose to be on the same flight I was on. Highly disappointed no meds no clothes :(",usairways,christinachime,0,, " how can I make a purchase. you take the money but I don't have a reservation...Explain",usairways,GREATNESSEOA,0,,"McKinney TX" " how can a person go from number one on a standby list to number twelve in three hours? Should I be super platinum diamond status",usairways,mcrowe6655,0,,Cleveland " how can i get ahold of a reservations supervisor?",usairways,jamesheine1,0,, " how do I change flights . 3 hours is crazy please help",usairways,realmattberry,0,,NYC " how do I find an email address regarding reativation of dividend miles. Nothing on website",usairways,MarciDunnagan,0,,"Boston. MA" " how do I get a hold of customer service? I've called multiple times & have been on hold for 30+ mins only to have to hang up",usairways,UrbanPranaYoga,0,,"Pittsburgh. PA" " how do I get off my plane and wait over an hour and a half to speak to someone about reFlight Booking Problems?",usairways,rossj987,0,,"Washington. D.C." " how do I get thru on hold 3 hours 5 minutes . Is this normal ? My call is lost",usairways,realmattberry,0,,NYC " how do I get you to stop sending me emails about my ex boyfriends account? I don't care how many points he has! He only has",usairways,APatterman,0,, " how do I reserve my seat on the AA flight I transfer to from ORD to EVV?",usairways,"Hayden_Ehlich",0,,"Blue Ridge High School" " how do you do that? You guys need to have much better communication. How? How can we do that?",usairways,jtrexsocial,0,,Philadelphia " how do you get your aa frequent flyer number to appear in a USAir reservation?? Frustrating",usairways,juliebartz,0,,"Shawano WI" " how do you give stand by seats to ticketed passengers who you know have a connecting flight ?",usairways,NChanelJoy,0,, " how do you have only 1 flight into lexington this afternoon with the 1 playing a big game tonight? DoBetter",usairways,POnions,0,,"CT. USA" " how do you lose a pilot????",usairways,MRTWT8,0,,"Bonaire. GA" " how do you manage to place a family of 5 into a plain with none of them sitting next to each other one of them being a 3yr old",usairways,mattirottstock,0,,"iPhone: 36.845329.-75.993790" " how does an airline misplace an airline attendant?!! been at Reagan airport since 1pm10:15 to Cincy is delayed trying to find her",usairways,KBStrauss,0,,"New York City" " how does it feel to have almost everyone hate you?",usairways,TrailerBrides,0,,"scrummy hooker" " how does that help me when I get no response from there??? usairwayssucks",usairways,Twinscream1,0,, " how hard is it to unload bags in order of arrival? 45 mins and counting for flight 699",usairways,TheLoveBite,0,,"Los Angeles. CA" " how is it possible that you don't have a call back service? An automated message telling us to call back Late Flightr is so unhelpful.",usairways,ClaudOakeshott,0,,"Washington DC" " how is it that my flt to EWR was Cancelled Flightled yet flts to NYC from USAirways are still flying?",usairways,ElizabethFrayer,0,, " how is it that the airport (DCA) and the airline mess up our flights. but also will not cover our hotel costs? At DCA for 5hrs...",usairways,mneese11,0,,Indianapolis " how is your gate agent gonna tell me my flight is on time when its 5 minutes past departure time and the previous flights plane..",usairways,HelloKansas,0,,"Nashville. TN" " how long are you going make us sit in this plane while they repair it? Could I at least get a beer???",usairways,therealcab,0,, " how long for a reply",usairways,nhbonedoc,0,, " how long is that flight? http://t.co/bCwckWtnlE",usairways,mttdprkr,0,,"Vancouver. WA" " how much is it to check golf clubs on a flight. They might be oversized",usairways,msergovich5,0,, " how's us 1797 looking today?",usairways,ashenfaced,0,,Brighton " http://t.co/AXRYeIWzh0. vuelo24.es. vuelos24.es sell too cheap MAD-NYC with USAirways. Are they trusted webs or is it a scam?",usairways,hobbes31,0,,"Madrid. España" " hundreds of people in line and less than half the desks being manned at CLT. Help?",usairways,indystevens,0,, " husband tried to use dividends & companion fair for emergency. transferred & put on hold for over two hours gave up disappointed",usairways,GatorGirl36,0,, " i did and i'm not stupid. i've done web development for 19 yrs. the issue (now confirmed by your support) is YOUR website.",usairways,tapps,0,,"brown deer. wi" " i dont need to check status of my flight because i was ON the plane and you had a door malfunction. Get it together!!",usairways,SimplyTwiggy,0,,Global " i got through and am able to switch my flight with no charge. Thank you",usairways,jamesheine1,0,, " i hate you",usairways,illegalholland,0,, " i have a question. i need to talk to someone by email. Can you give me your email address? Thanks.",usairways,Tai00,0,, " i have and you have not been able to locate them. its insane. i trust you and PAY you to look after my things and you lost them.",usairways,"maggie_randall",1,, " i have been patient.. especially the first time. i will never fly with you again",usairways,"maggie_randall",1,, " i have been trying ALL WEEK to book a multi city award trip (can't book online) I'm told to call back some other time. What?!?",usairways,afbillings,0,,"Charlotte. NC" " i have been tryng to rsrv a flight over the phone over the past 4 days and keep getting an automated message to call back?!?!?!",usairways,"Ariella_Lexi",0,,"Elmwood Park" " i have never been treated so poorly by an airline in my life. as a military family we do alot of flying..",usairways,ashwatson3,0,, " i hope i get the opportunity to join the team with this job opening!",usairways,Punkasswill,0,,"Nwps CA." " i thought was the worst airline but nah. You guys are far worse. Is the only decent airline out there?",usairways,jimmydubbybubby,0,,"Been inside your mum since '92" " i tried it but doesnt help very much and Reservation seems to be overwhelmed with some issues",usairways,"Andreas_Hirsch",0,,GERMANY " i understand that but i should still be able to view my reservation online....",usairways,"david_drhealey",0,,"Central. New Jersey" " i ve been told that you get a percentage on every plastic bottle that is sold around yout departure section...turn up the heat",usairways,dailylaurel,0,,"Bruxelle-Paris-Marseille-(BPM)" " i want an Icecream baby...",usairways,dailylaurel,0,,"Bruxelle-Paris-Marseille-(BPM)" " i will be Cancelled Flighting my us airways credit card and choosing other airlines after my experience this week.",usairways,dan3598328,0,,"Hillsborough. New Jersey" " i will be on this plane while on the ground longer than i will be in the air. US5235",usairways,ericabevill,0,,"Chicago. IL" " i worked with you and bought my own rental car when you failed to get me to the location i paid to get to and now....",usairways,ashwatson3,0,, " i've been on hold for an hour trying to change my flight!!! COME ON",usairways,ebrooks11,0,,"the peez" " i've been on hold since 11:30pm need to reschedule my Cancelled Flightled flight for a morning departure tomorrow. please help!!!!!!",usairways,"stuf_bethsays",0,, " ice cream up front! Solid",usairways,billgunger,0,, " if I apply for ur credit card. do you automatically get the companion certificate or do I have to wait for it?",usairways,AshMichelle831,0,, " if I cant get through to reservations how can they take a look? 2+ hour hold times are not reasonable in any industry!",usairways,MartyBergerson,0,,"Always Traveling" " if I have Dividend Miles credit card & I used it to book my flight is one bag free?",usairways,dineeno4,0,,Syracuse " if I paid for ticket with advantage world executive card. do I pay baggage fees when flying us airways? Wife traveling now",usairways,TomFutureforall,0,, " if I qualify for free 1st checked bag. is that applied at checkin? Same for using companion tickets?",usairways,DCEssig,0,, " if I try and call your reservations line will someone answer the phone now or will I be on hold for an hour again?",usairways,drgitlin,0,,20001 " if a passenger is to large to put down the armrest and now is using part of my seat. what is my recourse? nothappy",usairways,"kim_blake",0,,"Tacoma Washington" " if it was so important. why did I wait on hold and then get hung up on by your computer? disappointed",usairways,retardedlarry,0,, " if my flight's been Cancelled Flightled. and I can't reach anyone over the phone or ticketing agents. safe to assume I wasn't rebooked?",usairways,ERHinman,0,,"Washington. DC" " if my flight. 4035. is delayed. what time do I have to arrive at BHM?",usairways,"Geneva_Sands",0,,"Washington. D.C." " if one with why can't you use American miles????",usairways,shivadelrahim,0,, " if there are empty first class seats on my flight at check in. why wouldn't I be automatically upgraded?",usairways,MiddleSeatView,0,,"Washington. D.C." " if ur going 2 charge $20 for wi-fi make sure it works. Brutal DialUp b a 100 by the time things load. TheEnd GoodDay",usairways,Sanabia28,0,,"Jupiter. FL" " if you DM me we can take this offline. Would love more info on location of lost bags. Any help is appreciated.",usairways,CatieKriewald,0,,"Stillwater. MN" " if you actually cared about what you did it would be one thing. Sounds like you don't like being told how lousy your service is.",usairways,ElmiraBudMan,0,,"Does it really matter" " if you are going to make me wait in the phone for a long time can you at least turn off the ads they are eating away at my soul",usairways,jakejrssherry,0,, " if you could have ran your USExpress/PSA worth a damn I wouldn't be stuck in horrible CLT now.",usairways,od2be2003,0,,"Dallas. TX" " if you get my bag from E Gate to B Gate at the Charlotte airport before my 6 pm flight (Late Flight cause of yall) I’ll ride US for life",usairways,ImAlexParton,0,,"Atlanta. Ga" " if you mean by posted. no USAir empl to direct anyone. 800 not accepting calls. no contact from USAir re: rebook greatjob",usairways,teammccabe,0,,"Cape Cod" " if you've got room on an earlier flight home. why charge me $75 to get on it? Be the hero!",usairways,emc3e17,0,, " im on the plane not sure what you mean. We are sitting here. It's just one story of failure after another when I fly you guys",usairways,Shapperdacapper,0,,"Denver. Colorado" " in 140 characters? Yea right. Thanks for patronizing.",usairways,tjvandy,1,,colorado " in a few weeks",usairways,bta7,0,,"Wauwatosa. WI" " in line for 90 min after mechanical issues caused me to miss my flight. 1 rep for 20 upset people. http://t.co/XFWXsRwkHa",usairways,RyanEthanBeard,0,, " incapable of seating a 2yo and mom together. Toddler in his own row fail ",usairways,imprfctfitlife,0,,"Brooklyn. NY" " instead of tweeting your customers apologizing why don't you pick up your phone",usairways,Dcobbkillingit,1,,"wherever uncle sam sends me" " is a DM possible if you aren't following me?",usairways,DebbiMcGinnis,0,,Missourah " is a joke. Stop losing my luggage!",usairways,sydlisterney,0,,"babynole'18" " is absolute crap this week!!",usairways,riricesq,0,,"On a beach" " is alright with me. Please give Scott F at BDL a bonus for excellent customer service",usairways,TeaMontgomery,0,,"Nube de la Reign" " is anyone working today?? Anyone want to pick up a phone?",usairways,staciesater,0,,"Nashville. TN" " is anything being done to make Flight Attendants aware of AA member benefits? Embarrassing being argued with. Just happened.",usairways,jasemccarty,0,,"BTR/DCA/IAD/MSY - etc" " is charging me $200 to NOT take my flight. Lol. That is the last time I fly with them.",usairways,KyleHanagami,0,,"Los Angeles. CA" " is flt 680 en route to DCA or BWI after diverting to RDU. Your phone service sucks and your website is conflicting.",usairways,"OP_Rahul",0,,"Ocean View. Hawaii" " is holding my luggage hostage from flight 5182",usairways,NickyAmberJones,1,,Earth " is it ok for a flight attendant to talk nasty about passengers while they go get drinks by the restroom? I was shocked listening",usairways,BernadetteGH,0,,Earth " is it policy to tell customers ""We can't help you?"" I'm sorry but this is unacceptable",usairways,vasisht,0,,"A galaxy far far away" " is it your practice to give 1st class seats to us air employees before giving them to chairmans customers sitting in coach?",usairways,MBisTired,0,, " is moving the plane to the end of the runway for us to sit on it for an hour and a half. They didn't even let us off.",usairways,riricesq,0,,"On a beach" " is not the new is more like the new . Love AA. Not impressed with the subpar planes and gate agents.",usairways,jeremyleewhite,0,, " is okay for u 2 Cancelled Flight change a flight when good 4 u but you cant logistically figure out what 2 do when a plane comes in on time",usairways,ElmiraBudMan,0,,"Does it really matter" " is probably losing a family of world travelers as customers due to broken processes. I hope you can fix it",usairways,TheMikeSindt,0,,"Scottsdale. AZ" " is really good at deferring responsibility.",usairways,MattressCC,0,, " is setting themselves up for a lawsuit. No way we should sit on a plane for an hour and a half.",usairways,riricesq,0,,"On a beach" " is struggling. had me on hold for 25 minutes. kicked me back to the start. then said they couldnt handle the amount of calls",usairways,"hannah_rose22",0,,Colorado " is the 7th circle of hell right after the dmv. noshadetothedmv",usairways,"jksmokes_billy",0,, " is the of airlines 2hrs35minOnHold",usairways,swierczawack,0,,"Newark. DE" " is the absolute worst airline. 13 women were inconvenienced due to maintenance issues. Stuck all over- no care given.",usairways,"Jess_Yoga",0,,"Wherever my breath takes me" " is the real MVP for holding up the flight connecting Philly to Tampa.",usairways,TravisAJB,0,, " is the worst airline I’ve ever flown on. You guys have treated me like garbage today.",usairways,timodock,0,,Neverland " is the worst airline to ever travel with.",usairways,FallNightLights,1,,"Detroit - Hampton U." " is the worst!! Still haven't left.. Everyone missing connections.",usairways,jessergauvin,0,,Nantucket " is the worst. 45 minute delay in Boston. Not weather reLate Flightd. Going to miss our connecting flight. Gassing up the plane issue.",usairways,"Peter_D_Ahern",0,, " is the worst. I have to pay $200 just to NOT take my first flight in a round trip! Otherwise they'll Cancelled Flight my whole flight.",usairways,KyleHanagami,0,,"Los Angeles. CA" " is the worst. Why on earth would merge with them? I won't be flying either of them any time soon.",usairways,BiavatiJon,0,, " is there anyway to get rebook in help on twitter?",usairways,jodimgocubs,0,, " is there a or a time bracket I can call to fix this problem?I've been attempting to fix this contact information issue for days",usairways,"MustSeeItAll_",0,,"NYC // LI" " is there a number to call to modify reservation. Please help. Very frustrating with american and us air merger",usairways,kaptainkoncrete,0,, " is there a phone number or email address to customer service?",usairways,themainevent001,0,,"Saratoga Springs" " is there an additional charge for a golf bag with clubs . shoes. and golf balls. if that's the only piece of luggage you check?",usairways,charmellemaria,0,,"mclean. va" " is there any way that you could hold flight 628 in CLT my husband is stuck in the security check line. flight scheduled for 1PM",usairways,JKrace45,0,, " is there gonna be a better day to call? I've called on 3 separate occasions the past couple of weeks and never get to a person.",usairways,DanielaRisa,0,,"Chicago. IL" " is there nothing that can be done online to help? i bought these as a birthday present. just trying to be able to afford a change",usairways,bobbyisaacson,0,,"San Francisco. CA" " is this accurate? Safety guide shown no MP3 player usage during takeoff and landing. http://t.co/Nvk3IrG4KP",usairways,"MDL_LMU",0,,"East Coast. US" " is useless airways. Day 2 trying to get home on standby as a result of their Cancelled Flightlation. USAirways",usairways,lisascott09,0,, " is utterly unreliable! They didn't schedule a pilot for their US624 flight out of Seattle - flights are delayed usairwaysfail",usairways,medrisy,0,, " issues are not with people who r nice or storm emails with wrong phone numbers auto rebooked flights to non connecting cities",usairways,ALHphoto,0,,"Raleigh.NC" " it MIGHT have went through. No confirmation. ""Please wait"" then same form.",usairways,LPNtoMD,0,, " it a change fee request from a month ago. after one hour on phone with your team. I’m told 120 day backlog. Awful.",usairways,beychok,0,,"Washington DC" " it doesn't take 6 days to respond to an already open case!",usairways,SLKToday,0,,Manchester " it is an extreme inconvenience to make ppl check bags when there's a lot of overhead space left. You lie so you're not at fault",usairways,jessouc,0,, " it is just bad practice and I am disappointed that your airline was not prepared...honestly the last time I fly with you guys",usairways,RayAllStar28,0,,"Lawrence. MA" " it is my fault but i bought online and i get twice why i buy twice it fault but i bougth ticket jfk to mccaren and usairways ++",usairways,caneryilmz,0,, " it is really embarrassing when asking for complimentary drink/snack detailed here: https://t.co/9zA6xb1h89 & being argued with.",usairways,jasemccarty,0,,"BTR/DCA/IAD/MSY - etc" " it is the same passenger. just her maiden name ended up as last name through online Flight Booking Problems. Yes. understand non transferable",usairways,TomFutureforall,0,, " it shouldn't take longer to get to the gate than the flight itself takes.... 59 minutes flying time - 47 minutes on runway so far",usairways,MendezJenn,0,, " it still says that I can't check into my flight because the information is incorrect but everything is entered correctly",usairways,CourtneyyKay,0,,"Michigan ➡️ Florida" " it takes a month?",usairways,jameypricephoto,0,, " it was 1838. almost 5 hours Late Flight due to mechanical.",usairways,BrianKush,0,, " it was customer service like I have never seen before! Kudos to your organization.",usairways,FitzFrancis,0,, " it was supposed to be a carry on and in Pittsburgh coming to Boston it was a carry on",usairways,"Jack_Kairys",0,, " it was your fault the flight was delayed to begin with. I shouldn't have to check my bag if there's a bunch of space",usairways,jessouc,0,, " it would be nice to just pull up to the gate. Still sitting here",usairways,jessergauvin,0,,Nantucket " it's be nice to take a flight and have some level of consistency / service from the flight attendants. Quality control???",usairways,sampleonephl,0,,NYC " it's been three weeks since I was specifically told I would get a call back from your folks in AZ- should I keep being patient?",usairways,beekaytulsa,0,,"Flyover country" " it's flt 4827 to ELM - still no gate and still have to make it thru customs",usairways,"Little_BeerGirl",0,,"ÜT: 42.076557.-76.770488" " it's not a consolation because my bags are somewhere else. which is a real impediment to me going on a different vacation",usairways,itsjustdoc,0,,Ohio " it's not like I'm trying to leave earlier just for fun. I don't want to get stuck in DC if we have bad weather in RDU.",usairways,NoDoubtMom,0,,"Durham. NC" " it's not misjudging it's a deliberate strategy. Seen it multiple times on USAir. Makes staff life easier at expens of passengers",usairways,philCEP,0,,"Cambridge. MA" " it's not often that an airline is so easy to work with. I needed to change my flight time and the attendants at MKE made my day!",usairways,sleenieto,0,,Tampa " it's painful being on hold to you!! Really 25 minutes to change a flight!! http://t.co/ocqk0JFXuA",usairways,sweep007,0,,London " it's unacceptable the way your agents at the gate treat paying customers!!!",usairways,KoilsByNature,0,,"World Wide" " it's vegas baby who doesn't have a good time in vegas lol",usairways,wclsc59,0,,"johnson city tn" " its fine.",usairways,"Hayden_Ehlich",0,, " job well done from your Philly employee running check.in today. (Tabitha?) helped us in an emergency & vacation saved!!!",usairways,ibeejd,0,, " just Cancelled Flighted my flight and told me to call to rebook. Been on hold for 48 minutes at 4 am and still waiting",usairways,drewdenker,0,, " just an FYI I'll be writing registered letters 2 your ceo and those down the line 4 the shameful treatment and reactions we got.",usairways,ElmiraBudMan,0,,"Does it really matter" " just called reservations. Cannot change just able to put note on res. Problem is tsa...",usairways,TomFutureforall,0,, " just heard Monterey airport was closed due to thick fog. any updates",usairways,nickpasculli,0,,"Monterey County. CA" " just hit 4hrs. what is typical wait time right now? should i drive 2h30m to the airport service desk?",usairways,PhilHagen,0,,"Lewes. DE. USA" " just hung up on me again. Another waste of an hour of my time. How am I supposed to book a one way award flight? badwebsite",usairways,retardedlarry,0,, " just informed of three hour delay. Pick up the phone and get me on another flight!",usairways,Jantira,0,, " just lost a faithful customer.",usairways,MarciaVeronicaa,1,,"Connecticut/Vegas" " just noticed that I don't believe I saw a confirmation for a flight I bought a few weeks ago. Def paid though. help resend?",usairways,"Gregg_Silver",0,, " just now but no general announcement",usairways,BradleyPollock,0,, " just realized my advantage number wasn't used for my flight. How do I get my ff miles?",usairways,asherhuey,0,,"Washington. DC" " just told by supervisor that they won't guarantee the empty seats to standby passengers with flights Cancelled Flightled so can sell them",usairways,drewdenker,0,, " just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online",usairways,Danye33,0,, " keeps dropping my call and won't even let me stay on hold because they are ""too busy"" idontwanttocallback",usairways,"b_lind",0,,"Philadelphia. PA" " knows customer service!! Thank you for starting our 2 week vacay on an amazing note! Thank you sarita!!!",usairways,bkusske,0,,MN " lack of communication with other offices. the customer. & yall never update ur systems. U guys are 2 established 4 this mess",usairways,"hersheykiss_89",0,, " landed at Phoenix. but we had to board a flight quickly to Vegas so no time at the airport. What now?",usairways,welshlinds,0,, " landed safely everything worked out.",usairways,CAVHkraMriA,0,, " last name Pordes",usairways,mpordes,0,, " left us. had to stay on other flight until they got bags off. This sucks. Had to run with a baby and bags!",usairways,riascott39,0,, " let's say it's directly correLate Flightd to the chance of a replacement case. I know which would cost the airline less!",usairways,chrisacoote,0,,"West London. UK" " like they will call me? I'v been trying since yesterday and no one is answering...",usairways,JenRomanoff,0,, " likelihood of PHL to BDL actually leaving tonight? 2 hour delay so far!",usairways,"shriya_p",0,,London " link didn't work via Mobil.",usairways,NatureNerdness,0,, " link doesn't work and I've tried tracking my bag several times. Still doesn't clarify where it is.",usairways,tannapistolis,0,, " literally the worst flying experience of my life. and I have flown a lot",usairways,MattStropoli,0,,California " little help to us! My husband has been on hold for an hour for something that take 5 minutes to complete.",usairways,snptaylor,0,, " lol me too",usairways,nickpasculli,0,,"Monterey County. CA" " lol thanks to you we had to switch to American http://t.co/Sl6BDRXfN8",usairways,illegalholland,0,, " look has made the right call on CHO. Please evaluate. http://t.co/3KhGjoFgpX",usairways,ScottKat22,0,, " look out for flying rocks this time! It's a bird it's a plane! Nah never mind it's just a rock...",usairways,Jabis4,0,,VT " looking forward to waiting on hold for 9 hrs to reschedule my flight. Bunch of idiots work for this airline.",usairways,POnions,0,,"CT. USA" " looks like our bag has been rescued. Thanks!",usairways,"sebastian_mcfox",0,, " looks like you lost another customer when you stranded at CLT she vows never to fly with you again smoothtransition",usairways,msk2216Matt,0,, " lost bags. Cant reach human. delivery driver says he won't give us carseat until we return loaner. We hv NO loanr.5084773604 HELP",usairways,cgahl,0,, " lost our luggage. yay",usairways,RuelBass,0,,"ÜT: 41.233943.-74.3966664" " lots of fun to be removed from top of a list and manually readded to the bottom thanks to club agents. Thanks a lot Asha at DCA.",usairways,Bachelorsaurus,0,,"Arlington. VA" " luggage and contents destroyed both on outbound trip last week&inbound lastnight in philadelphia Careless",usairways,sandramolloy,0,,"Tipperary. Ireland" " made it to the Bahamas for work but my luggage didn't. I know travel happens but is there anyway I can get more help/info?",usairways,CatieKriewald,0,,"Stillwater. MN" " made it! Just! Huge relief - thanks for your help!",usairways,EmmaJLogue,0,, " made it!!! Send Bloody Mary's to row 27!!!",usairways,MHCone,0,,"QueenCity. USA" " made it.. Never ran so fast in my life",usairways,"Peter_D_Ahern",0,, " making folks run from gate C29 to A18 to B11 with NO EXPLANATION and zero carts to transfer elderly and handicap. PHL",usairways,MelCMP,0,,Pennsylvania " me and my wife will be flying out of atlanta to vegas on March 7th since couldn't get any out of tricities here in Tn",usairways,wclsc59,0,,"johnson city tn" " me too!",usairways,wearitbright,0,,"neenah. wi" " me too. In the future. have a better harsh weather preparedness plan. So much of your staff called out that everything snowballed",usairways,liquidfox1,0,,"This is an AD account. 18+" " me too. Me too.",usairways,kempallen,0,, " membership has no privileges anymore - my son is in the army. short window to see him - NO help.",usairways,lmeckPR,0,,Maryland " merging with American will negatively affect your quality and integrity. I will no longer fly with you because of it.",usairways,tessabusenius,0,,Edmonton " message me if you want to issue a refund so someone else can use my seats tomorrow AM flightCancelled Flighted custservicehasnonumber",usairways,DGHomeChef,0,,"New York" " might possibly be THE WORST airline ever! I think it's time to brush up on customer service! sorude",usairways,aterrien5,0,, " missing my reservations due to a Cancelled Flightled flight. Make it right by giving me first class tomorrow. Make your customers happy.",usairways,"Kyle_Clarke528",0,,"Worthington. Ohio" " missing our connection due to delay out of . Told not looking good for tmrw either. We will be stuck in CLT. Help!",usairways,"jph_sc",0,,"Charleston. SC" " more lies. they said in their email we were delayed due to weather when the sky was clear in the city we were departing.",usairways,Allisonjones704,0,, " more like USDELAY-ways. Another long 'paperwork' reLate Flightd delay - Friday in Charlotte. Today in Philly. letsgoalready",usairways,mjmassa8,0,,"Chicago. IL" " more than an hour holding to change a flight on the phone now.. What's up with that???",usairways,tamygb,0,, " must be nice to take your customer service phone off the hook! fendforyourself",usairways,cheerldrguy,0,,"Palm Springs. CA" " my TSA precheck isn't showing up on my boarding pass for my flight tomorrow...help!? USAirways TSAPreCheck",usairways,LindseyWaters1,0,,"Philadelphia. PA" " my bag is still lost and I can not get anyone on the phone to assist me and the tracking updates have stopped",usairways,"_Leycar",0,, " my bag landed 1 day Late Flight at sfo at 11:40am. How can it be 10:01pm and I still don't have it? Flight 719 2/22/14",usairways,jakenemmasmom,0,, " my brother missed his flight traveling home for a funeral and can't get through to the call center. can you help?",usairways,PrRiesenberg,0,, " my buddies are currently delayed 3.5 hours and counting in DCA on their ways to CAE for a golf week. any compensation? FlyDelta",usairways,edgepsychology,0,,"Columbia. SC" " my flight got Cancelled Flightled to Charlotte. Been on hold for an hour. pls pick up!",usairways,hkmonmjh,0,, " my flight is Cancelled Flightled and you guys aren't Answering the phones what do I do ?",usairways,JabbarLewis,0,,"Little Falls. NJ" " my flight is delayed so I missed my connecting flight. Stuck in Philadelphia over night and no hotel voucher? Thanks for nothing",usairways,KingFilson,0,, " my flight was Cancelled Flightled yesterday and moved to today. then while at my stop in DC my flight is delayed due to lack of crew US4485",usairways,RayAllStar28,0,,"Lawrence. MA" " my friends are stuck at KPHL and not getting any help from anyone. can you guys contact them please?",usairways,vasisht,0,,"A galaxy far far away" " my friends at KPHL were told by your rep ""if it were me I woulda just gone home this am and tried again tomorrow."" 1/2",usairways,vasisht,0,,"A galaxy far far away" " my frustrations are the result of multiple experiences Late Flightly. Currently lost luggage. I want to talk to a real person.",usairways,"mcgarr_ok",0,, " my in-laws flight Cancelled Flighted 4 tonight. U auto rebooked 4 flight on Tuesday that doesn't work. Can you help reFlight Booking Problems them?",usairways,ALfamilyoffour,0,,Alabama " my luggage was delayed. I'm looking for compensation. since. you know. you charged me for it then forgot it...",usairways,BohnJai,0,,"Pasadena. CA" " my number is 214-725-1966. CANT WAIT...LOL usairsucks",usairways,Twinscream1,0,, " my option is to use twitter. Most of the people working for u have no clue what they do. they tell you to go to A4 but its b16",usairways,dailylaurel,0,,"Bruxelle-Paris-Marseille-(BPM)" " my phone has been on hold since midght fkn 7 hrs of hold ?? Unacceptable!!!!!!!!",usairways,"Kerberos_XSN",0,, " my sister was supposed to leave at 10 am to go back to AL. She's only getting to NC now. Are you kidding me NeverflyUSairways 👿",usairways,KierOgrady,0,, " my vacation budget was blown bc of the lack of communication from USAirways. I will never use them again or refer anyone!",usairways,PastorMRobinson,0,,Lexington " my wife is trying to check in for a flight tonight out of RSW...website not allowing. saying must go to airport... [Part 1 of 2]",usairways,NovaCat91,0,,"40.0587. -75.3659" " my wife left her phone on flight AWE474 on Friday February 20th upon landing in Minneapolis. How can we get it back? Thanks!",usairways,Marcusluft,0,,"Thunder Bay. ON. Canada" " nah it's for my flight next week.. inside my Chairman 7-day window but you still haven't released the last open First seat to me",usairways,"hiphop_hokie",0,,"Richmond. VA" " need seat assignments for one leg of family's return flight - can you please help via Twitter PM?",usairways,sarahtinvt,0,, " need to retrain US 3837 lead flight attendant and gate agent at arrival MKE 2/23. Horrible attitudes toward helping customers.",usairways,cmtodd,0,,"Miami Beach. Florida USA" " needs to get it together in Indy. Only 2 ticket agents and a line to the door. Felt bad for ppl who missed their flights.",usairways,emilyedawson,0,, " needs to hire more people http://t.co/3LPVFhKy2F",usairways,Jantira,0,, " nervous for flight tomrw out of key west not friendly customer service",usairways,andreawalls21,0,, " never fails to disappoint.",usairways,"_HaleyMargaret",0,,"Naples. FL" " never flying USAirways again. Horrible experience. terrible customer service.",usairways,"lj_verde",0,,DC " never flying with you guys again. Extremely disorganized and too many delays.",usairways,dave0911,1,,"Long Island" " never flying you guys again. your customer service is awful",usairways,"maddie_helms",0,,michigan " never imagined it would be so hard to SPEND money through US Air. Stubbornly hoping someone will come back to the phone.",usairways,CaseyLemke,0,,Denver " never in my life have I dealt with such poor customer service. irresponsible staff and lack of care LGA-IAH day 2. baggage in NC?",usairways,izzyflan,0,, " never let's me down. every. Single. Flight. Gets delayed.",usairways,"B_Flight5508",0,, " never received such horrible service or treated so poorly as Richard P. today. No excuse for attitude & ripping up our tickets!",usairways,AshleyKAtherton,0,, " new F/As from DFW to CLT this morning did a great job. Well Done!",usairways,mc3h2,0,,"The 27th State" " new problem...had wrong last name on reservation which is airways fixed. New can't get through TSA",usairways,TomFutureforall,0,, " new slogan should be ""if you don't want to arrive on time. pick us""",usairways,KClinton39,0,,"Columbus. OH" " new tag line ""but we got you there alive!""",usairways,mark7579,0,,"Richmond. Virginia" " next time you promise an ontime departure you should stick to it instead of stuffing us in this sweat box with no air",usairways,NickRowley,0,,"Carlsbad. CA" " nice touch with using my first name. Very intimate. I'll be filing a claim soon to be reimbursed. Have a us airways day!",usairways,Champa24,0,, " nice try at the gate making traveler after traveler put bags in the size guide because you oversold. Sorry minefits",usairways,ecgetty,0,,"wilmington. nc" " nightmare trying to get to Costa Rica from PHL today. Stuck in Miami and no one answers at 800 number.",usairways,emmbee12,0,,"New Jersey" " no I am trying to get on a plane from Phx to RNO and the gate is saying the flight was downgraded.",usairways,tjelke,0,,"Miami. Florida. USA" " no i use to skyscanner and travel agency and i called u . You said you should call travel agency but",usairways,caneryilmz,0,, " no more hotel voucher? Everyone had to get one but not me...what do I do? Arrived from Amsterdam SnowStorm",usairways,dailylaurel,0,,"Bruxelle-Paris-Marseille-(BPM)" " no my flight plans have been delayed until tuesday due to your computer crash",usairways,"_Leycar",0,, " no one at clt knows about runway issues..my inbound flight was only one delayed..connection left without me..now I'm stuck!",usairways,AnnaFreifeld,0,, " no one is coming to line. On hold for 4 hours. Can u help here if I provide conf code?",usairways,grpriolo,0,, " no online clearly states I can NOT- It says to call res. I already explained that.",usairways,kidchorusteach,0,, " no problem. Things worked out at airport. Thanks!",usairways,jodimgocubs,0,, " no problem...just funny have a nice day",usairways,diansnyder,0,, " no they dont. I think I already said that. No one responds. Its an auto response. Wait is this an auto response??????",usairways,Twinscream1,0,, " no warm weather hubs means no Mexico for us. And I can't go anywhere else since you lost my bags. I hope you attempt to rectify",usairways,itsjustdoc,0,,Ohio " no we haven't because we've been in the same line at the service desk for an 1hr and 1/2 now in the same spot.",usairways,Champa24,0,, " no wonder you are the lowest rated airline in america. shameful USAirways",usairways,MeghanTeeth,0,, " no word on delay reasons but Twitter is aflame with flight tracking computer crash. Rumors. True or Not?",usairways,"DaniLew_1",0,,"Virginia. USA" " no worries. your flight attendant took care of it.",usairways,"Lucas_Henderson",0,,"Knoxville. TN" " no you call me.",usairways,Andyba25,0,,South " no you not sorry. I am trying 2 add a day 2 my vacation but there is a $200 charge just 2 change flights",usairways,jamesheine1,0,, " no your not!",usairways,od2be2003,0,,"Dallas. TX" " no. Other than being on my credit card statement. I have not received anything from you and so I have no way to look it up myself",usairways,"Gregg_Silver",0,, " no. they could be at Laguardia. JFK or Charlotte. I have no idea where they are now tho",usairways,EMonzon14,0,, " nope not yet...",usairways,MLasichak,0,,"Crofton. Maryland" " nope. done. Was supposed to get home at 9pm and didn't get home until midnight. NeverAgain",usairways,willary,0,,"Washington. D.C." " nope. they just announced we're headed back to the gate.",usairways,peterbarth,0,,"Greenville. SC" " not Cancelled Flightling 837 because you don't want to put us in a hotel for night is our guess",usairways,dailydebs,0,,"Indiana!" " not best pleased with service so far. On our third gate and still no guarantee that it's the correct one :(",usairways,"ball_tracey",0,, " not even on your dime and free tickets. worsttraveldayever",usairways,MindyPack,0,,"salt lake city. utah" " not given option for new flight! Why can't we get a plane PHL-MIA? 20years as an eventprof this is worst travel experience ever",usairways,MelCMP,0,,Pennsylvania " not going as planned is an understatement. My flight was just changed AGAIN. If it weren't for a family emergency. I'd Cancelled Flight.",usairways,themainevent001,0,,"Saratoga Springs" " not happening worstairlineever also Marie Burroughs is the worst customer service rep ever yourairlinesucks",usairways,chrisseifert83,0,,"Stamford. Ct" " not happy w/ app Late Flightly. Last time I flew wouldn't let me check in. This time I checked in went on Late Flightr says I never checked in",usairways,sherylfish,0,, " not happy!! Trying to get home on Cancelled Flighted flight& been on hold for 2 hours. Help!! This is just crazy...",usairways,JulesMonacelli,0,,"Rochester. NY" " not impressed with your customer service. everyone has been unhelpful and incredibly rude.",usairways,"maddie_helms",0,,michigan " not likely. flightaware says plane is still in Durango and hasn't departed.",usairways,BradleyPollock,0,, " not moving we are in the tarmac delayed for some unknown reason. I'll keep you posted",usairways,nickpasculli,0,,"Monterey County. CA" " not patient - originally 11:51 and now 4:41.",usairways,scm1133,0,, " not to mention the fact that my flight was delayed BECAUSE YOUR COMPUTERS WERE DOWN",usairways,rossj987,0,,"Washington. D.C." " not too impressed with your airlines but I would feel a lot better flying with if you upgraded me up to first class tomorrow",usairways,"briana_reyrey",0,, " not yet. But we will see shortly.",usairways,chuckbaker5,0,, " nothing important to do. Why was I told to wait in the line? patiencerunningout",usairways,chrisseifert83,0,,"Stamford. Ct" " nothing like back to back delayed flights let hope this one isn't 12 hours like the last time.",usairways,KDougherty2012,0,, " nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay for Choice",usairways,mwasserman818,0,,"Flying Giraffe Travel" " now I am on flight to FLL. and told to take a train back to PBI to get my car. There are no trains to PBI!",usairways,mjmena001,0,,"West Palm" " now U horrible people say you have no where for her to sleep?",usairways,patrickcota5,0,, " now after an hour on the plane and knowing of a maint issue ahead of time they just announced another 30 mins. Y r we on plane?",usairways,ericabevill,0,,"Chicago. IL" " now has stranded is in Miami without updating any of the departure boards. and once they Cancelled Flightled the flight there was no...",usairways,MeganStephens74,0,,"Philadelphia. PA" " now in a black hole of your phone system",usairways,beachylinda,0,, " now my rebooked connection is delayed.",usairways,nhbonedoc,0,, " now on hold for 2 hrs 20 min. This is ridiculous",usairways,JulesMonacelli,0,,"Rochester. NY" " now on hold for 75 minutes.",usairways,drewdenker,0,, " now on hold for 90 minutes",usairways,drewdenker,0,, " now on hold with customer care. Wonder if someone will pick up the phone before 5pm.",usairways,FahadHassan,0,,"Washington D.C." " now over 2 hrs. Can't wait anymore. 2 hrs for nothing. Now what?? frustrated USAirways http://t.co/BuwjTVUWKM",usairways,jerseygirl4444,0,,NJ " now siting on Tarmac in philly for another 15 minutes. This is so lame. Sorry doesn't help. This is terrible.",usairways,"Peter_D_Ahern",0,, " now telling me I don't have the correct tag for my luggage!!! My luggage apparently is not in LA or Charlotte. This is not ok!!",usairways,tannapistolis,0,, " now the 3rd issue with the plane is a fuel leak. They will let us know soon what they decide. getmeoffthisplane ineedabeer",usairways,therealcab,0,, " now the freezing bus is just doing circles?",usairways,"lj_verde",0,,DC " now the plane is 100 degrees and we are burning up. This is completely illegal.",usairways,riricesq,0,,"On a beach" " now what? You Cancelled Flightled my flight again... Are you paying for my hotel?",usairways,"Marci_DZ",0,, " now you don't know where my luggage is? Seriously?",usairways,VikingJim60,0,,"Doylestown. PA" " now you have over 50 people in line. This is stupid!!! What the heck!",usairways,nickpasculli,0,,"Monterey County. CA" " now you just hang up on me. I’m starting to think this is personal!",usairways,drgitlin,0,,20001 " obviously your corporate definition of PATIENCE needs to be reviewed.",usairways,"stuf_bethsays",1,, " of course never again tho . Thanks for tweetin ur concern but not Doin anythin to fix what happened. I'll choose wiser next time",usairways,"OBJ_3",32,, " of course weather was a joke 43 beats 5 degrees in PHL! ⛄️☀️",usairways,altadenadad,0,,"Haverford. PA & Wilton Manors" " of course! ""Yeah. travel has gotten harder. Ask other passengers if they will switch"" it's not the fact. it's the attitude!",usairways,RodrigoATCG,0,,"Boston. MA" " offloading the plane?!?!?! This is ridiculous!!!!",usairways,"lj_verde",0,,DC " oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem",usairways,gregdarley,0,, " oh great after a 5 hour delay we get to sit on the plane for another hour without it moving. Flight 1137 has been awful",usairways,tyfletch,0,, " oh the irony. A dog who will not spot barking in waiting area is now right in front of me! Please send me a cocktail coupon stat",usairways,nickpasculli,0,,"Monterey County. CA" " oh they saw it and said nothing.",usairways,StephCaicedo,0,,"Sunshine State" " oh yay! Now gate agents decide not to deal with upgrade list and just bump up whoever is closest.",usairways,Bachelorsaurus,0,,"Arlington. VA" " ok thank you we were told ground delay due to snow.",usairways,TroyTrudel,0,,"ÜT: 42.798909.-71.542817" " ok thank you! Very helpful! This is why you're my favorite airline!",usairways,"Hayden_Ehlich",0,,"Blue Ridge High School" " ok thanks",usairways,Danye33,0,, " ok. Thank you",usairways,kaptainkoncrete,0,, " ok...i know doors close ~10 minutes before takeoff. stop telling me my flight will leave in 20 minutes when we haven't boarded.",usairways,justdetric,0,,"Raleigh. NC" " okay. great. Thank you!",usairways,lulainlife,0,,"Washington. DC" " on 5:55 flight to CTL to catch 8pm flight to sfo. But empty seats on 4:15 flight which wasn't offered. Awful service continues.",usairways,FahadHassan,0,,"Washington D.C." " on Sunday! Can't wait! See you then",usairways,dMORE14,0,,chu " on a happy note our 719 crew is wonderful. Can't say enough great things about our pilot. He's doing all he can for us.",usairways,jakenemmasmom,0,, " on delayed flight from Phil to stt and looks like we'll miss the car ferry to at john where our lodging is. Help with housing?",usairways,CaseyRhoades1,0,,"Madbury. NH" " on flight 556 delayed connection help for flight 561 help via email",usairways,cahillwilliamr,0,, " on flight 1839 waiting for weight and balance info for the past 30 minutes!!!",usairways,JesseConn,1,, " on hold 2 hours 54 minutes. What's going on?",usairways,"ron_mexicon",0,,"washington dc" " on hold 2.5 hrs trying to reschedule our flight. Can anyone there please help us?",usairways,"amyleis_janney",0,, " on hold 3 hours !!!!!! What's the number to speak to someone this is unacceptable I need to change flights",usairways,realmattberry,0,,NYC " on hold for 1 hour and 14 min trying to find the luggage flight Cancelled Flightled where is luggage? http://t.co/i1SfMI7zat",usairways,OthalieGraham,0,, " on hold for 1:23. All because they won't let me use a companion voucher online http://t.co/DPhQRgkdoA",usairways,symmetrickeys,0,, " on hold for 1hr. 30min. Not willing to hang in there as long as . answered in 7 min. U are not 1 yet.",usairways,tzutse,0,,Texas " on hold for 2 hours now have been calling since Monday! I have a flight today need help now!!! worst NoExcusesAccepted",usairways,pmj1234,0,, " on hold for 2 hours. You know what just keep my money",usairways,"_JoeChuck",1,,"CT to Queens" " on hold for 2+ hours.. Can I book using a Take Flight voucher online??",usairways,OBwankenobi,0,, " on hold for 30 minutes & counting to Cancelled Flight reservation booked within 24 hours - can I do it here? conf code: F6DK04 / XZMSCW",usairways,sejly03,0,, " on hold now over 2 hrs on one phone hung on 5 x on another? How do you reach a person? No weather condition makes this excusable!",usairways,pmj1234,0,, " on hold with 800-428-4322. Flight from DSM to DCA was Cancelled Flighted (4473). Know when it will fly?",usairways,jlock,0,,"Arlington. VA" " on plane from BOS to CLT for 60 mins. Still at gate. Crew says system-wide computers preventing paperwork. Any info you can give?",usairways,greatloop,0,,"The Great Loop" " on the DL. send Ethan some new pants and some ""white revive"" laundry tabs. He's a great guy. good crew. he's just. err. single.",usairways,CakeNDeath,0,,"Old City Philly" " on the phone now. looks like global",usairways,"ant_pruitt",0,, " on the phone over an hour waiting for customer service got wrong fight information cost us 6 hours from trip. Frustrating!!!",usairways,MoniqueduRock,0,,"Orange. CA" " on time today and from PHL! Nice work! ThereIsAFirstForEverything",usairways,bryanjholmes,0,,"dublin. ohio" " on top of that a dozen ppl missed connections and you have ONE person at customer service? Abysmal!",usairways,thestustein,0,,"New York" " on top or having to check my bag I had to wait over 30 min for my bag to come out at baggage claim. Thanks for wasting my time",usairways,jessouc,0,, " on your website and on your boards at Logan it said it was on time. so we went through security and got to the gate (2)",usairways,"laura_crom",0,,boston " once again your company actualy put people in weird situations.Your hostel voucher was fake.Snow is ok but no lies please",usairways,dailylaurel,0,,"Bruxelle-Paris-Marseille-(BPM)" " once again your service leaves a lot to be desired. Flight 5141 here early. but short staffing means we wait on Tarmac...Thanks",usairways,trevels11,0,,"Terrapin Station" " one question. Can I book one way tickets with award travel/points",usairways,BritalmegChris,0,, " only happened because u couldn't get us home the next day. flydelta flysouthwest flyjetblue theyareallbetter stillnobags",usairways,ElmiraBudMan,0,,"Does it really matter" " only sympathy she offered was holding a reservation until Monday night. That's pretty awesome if you ask me...",usairways,GREATNESSEOA,0,,"McKinney TX" " only to come home a day Late Flight to find out you guys have lost my luggage",usairways,BigDavew2k,0,, " or how about power outlets at your seat if you're gonna keep us siting here forever?",usairways,"steve_muns",0,,"Washington. DC" " or is anyone even responding to social media? AWFUL.",usairways,"NYC_Allie",0,,NYC " ordered a Scotch & water and F/A asked if I wanted full glass or half? 60 yrs old and first time ever asked that????",usairways,altadenadad,0,,"Haverford. PA & Wilton Manors" " our flight was rebooked with you and we want to change our seats or upgrade to 1st class. Can you help? Phones are down.",usairways,letyak,0,,"Philadelphia. PA" " our hold up now is the captain that was Late Flight...his bag doesn't fit.",usairways,dantedidWHAT,0,,757 " over 15min hold on your reservation line. embarrassing. AA Platinum member.",usairways,DerekIAm,0,,"Miami. FL" " over 2 hours and 14 minutes on hold and counting. Thanks for the help! customerservice brutal http://t.co/VsKXyAmnom",usairways,swierczawack,0,,"Newark. DE" " over 4 weeks since you took our money and left us stranded 9 hours from home. Had to rent a car and you still have not helped us",usairways,"Jeff_Baert",0,,"Mid Michigan" " over an hour is unacceptable wait time. thanks for nothing. Be sure never to fly you again",usairways,JennyBraueBraue,0,,"New York. NY" " over an hour now and still no one at the Yuma counter",usairways,nickpasculli,0,,"Monterey County. CA" " over the phone. I called the 6170 number and she picked up almost immediately.",usairways,"steve_muns",0,,"Washington. DC" " over two hours on hold to talk to an agent..then it disconnects me. been trying for two days! Wtf! Hire some CSRs u make $ now",usairways,snowcrash6666,0,, " overloads small plane with extra baggage and then. Has to take them off... Poor execution 4435. 75 minute delay...",usairways,mwkriv,0,, " owes Tammy from the Winston-Salem call center for keeping me as a customer!",usairways,KateDeLeal,0,, " paid to upgrade to first class. went up to Admirals club at PHX airport to be turned away because our flight is to CUN and not MC",usairways,MissMollyAas,0,,"phoenix. AZ" " passengers sitting on plane for two hours flight 4663 from CMH!!! All other flights have left usairwaysfail worstairlineever",usairways,DestEurope,1,,"Columbus. OH" " patience is what my connecting flight will need. Why do you guys do this to me every time I travel? Every. Single. Time.",usairways,jasemccarty,0,,"BTR/DCA/IAD/MSY - etc" " phone support rebooked but orig flt was Late Flight. Made it!",usairways,HirasmusBidragi,0,,Scruffyville " pilot for flight 729 didn't show until after departure ⌚️ & now there's a broken computer. Next time flying . ALWAYSLate Flight",usairways,toddliveonfire,0,,"H-Town Houston. Texas" " pilot forgets to show up to work and Ricky J (gate agent) gives customers attitude. usairwaysfail",usairways,medrisy,0,, " pilot says that we are going to take off in 10 minutes. So maybe the systems came back online?",usairways,tworstwots,0,,"San Francisco. CA" " pilot tells me that all and US Airways flights across the country have stopped due to a computer system failure.",usairways,tworstwots,0,,"San Francisco. CA" " platinum flyer bought tkt in AA. Also both accounts are linked. So WHY can't I check in for flight tomorrow?",usairways,gprtraveller,0,, " please change direct flights from RIC to JFK instead of LGA. Pleeeeease! LGA is the pits.",usairways,dmbatcofc,0,,Virginia " please explain. I have plenty of time since I'm STRANDED!!",usairways,Allisonjones704,0,, " please fix the very unproductive check in process at . 20 check in stations and 2 people working them. What a total mess!!!!",usairways,macaliciousmac,0,,"earth for now" " please fix your reservations phone system. The weather/backup could not possibly be bad for 10 days! goodgriefpeople",usairways,TheVoiceofBrian,0,,"YouTube.com/VOiceofBrian" " please follow me so I can DM you about something",usairways,cakurth,0,, " please give Tara G a pat on the back and praise. She was very very helpful. She is at PHL member lounge",usairways,northerninsgr,0,,Maine " please have your people hold flight 599 from Phoenix to San Jose. We pulling up to the gate! Scheduled to depart at 5:40",usairways,Andyba25,0,,South " please help on hold 3 hours can't change flights I'm stuck here",usairways,realmattberry,0,,NYC " please help! No bags. no way to get through to customer service since 8AM this morning! Help!!",usairways,Brendanhwalters,0,,NYC " please hogs my next flight for me! I'm waiting on a bus to get me off one plane so I can run to the other. It leaves in two min!",usairways,zachupton,0,,"Beavercreek Ohio" " please hold 3923! I can see it. Just can't get off my first plane quick enough",usairways,zachupton,0,,"Beavercreek Ohio" " please keep Emily at you gso airport ticketing on staff she is amazing",usairways,nanceebing,0,,"south beach/ LA / NC" " please please please let my plane back to the gate so I can get off as I will miss connection due to CLT closing. 2034",usairways,htmella,0,,"Washington. DC" " please respond to me. I've been on hold on the reservations line for an hour and 45 minutes. I would really appreciate it.",usairways,SavageEmperor,0,,"Denver. CO" " please secure the 'footrest' shelf' in business class on A330 airplanes!!! http://t.co/ZL4bVEXmcJ",usairways,relaxed137,0,,Arizona " please stop asking me each week to place my bag in the size check ITFITS http://t.co/AUrn07pWD4",usairways,pisanijoe,0,, " please thank Mellie at CAE. Tammy in baggage claim at CLT 4 excellent customer service 2day. BUT I have a complaint.",usairways,RobinCBNNews,0,, " pls get me back to Tallahassee:( no one should ever have to be stranded in Gainesville for this long😒",usairways,JackieSeigel,0,, " plz plz plz hold 4438 to EYW. The 810 PHL >:CLT is sooo Late Flight. Gonna miss the connection for 's 40th GTH239",usairways,CakeNDeath,0,,"Old City Philly" " power trip. I felt completely threatened and unsafe and I am so angry. Derrick Bussey. DCA. Would like to reiterate that I was",usairways,smaguire2,0,, " pretty sure we didn't actually take off at 7:10 http://t.co/vuxf4r4Unu",usairways,peterbarth,0,,"Greenville. SC" " pretty upset I drove from Philly to MHtT still no info on my bags. What's the deal!",usairways,AuroraBIZ,0,,"Boston. MA" " printer problems causing us to sit on the runway for 45 mins. Get it together.",usairways,terenceryan,0,,"West Chester. Pa" " problem with flight in Gainesville US Airways 5137 to CLT will miss connecting flight 5547 to IAD. When can I get another flight",usairways,espnthecat,0,,"Centreville. VA" " provided the best service for me today! Thank you so much :)",usairways,sleenieto,1,,Tampa " providing poor customer service by responding to complaints with a copy and paste tempLate Flight unreLate Flightd to complaint usairwaysfail",usairways,"lj_verde",0,,DC " pullin some sh** delaying flights again... Smh http://t.co/Av2rfFHMcV",usairways,"Will_Watson6",0,,"The road to glory" " pure anarchy on flight 555 to SLC. People walking in with nothing packed in bags with arms full of stuff. getittogether",usairways,TimJCarey,0,,DC " question is why flight took off at all. now a friend is stuck needlessly in another city",usairways,nataliembaur,0,,"Miami. Florida" " question. friend flight got Cancelled Flightled. How can he book be flight? Leaving CHS to Philly to Germany",usairways,renvas,0,,"Charleston/Houston" " quick. let's board a plane so that we can sit on runway for 2 hours clockwork scareways neverfails ",usairways,imjipper33,0,,"nashville via minnesota" " quit being cheap and hire some call center employees. It shouldn't take half a day to call you",usairways,415seanz,0,,"San Francisco. CA" " rant cont... To top it all off. rescheduled flight to TPA at 10:10 is already delayed. How can they be that bad?",usairways,Mjacksonstl,0,,stl " really frustrating to be endlessly waiting at PHL for a ground crew to taxi us in at 10pm at night. Why is this taking so long?!",usairways,"vallie_grl",0,, " really nigga.. Ur a fuck boy",usairways,FiVeBoRoUghS718,0,, " really!??",usairways,KBStrauss,0,,"New York City" " really. so what does that mean??? usairwayssucks",usairways,Twinscream1,0,, " really? 8 hr delay in Virgin Island and not even a food voucher.",usairways,dailydebs,0,,"Indiana!" " really? No meal vouchers for a 7 hour flight delay out of Virgin Islands...",usairways,dailydebs,0,,"Indiana!" " really??? NOT ONE OF THEM CAN BOOK DIVIDEND MILES TRAVEL - Literally on hold now since 9:50pm - it's 11:30pm NoExcuses",usairways,lmeckPR,0,,Maryland " rebooked for Tuesday. Arriving too Late Flight for on Tuesday to start the class. Cancelled Flightled the trip.",usairways,eozonian,0,,TLH " rebooked me after i missed my flight..never called me and i didnt check my email. I (cont) http://t.co/uTfDhxa8pU",usairways,lorelleismith,0,,"Cleveland/Sandusky" " refuses to compensate passengers when inconvenienced and wouldn't even rebook me on another airline. disappointed",usairways,misskiayona,0,, " res went under her maiden name...married 50...no docs with maiden name. Hence. problem.",usairways,TomFutureforall,0,, " reservations had me on hold for 2 hours only to hang up...smh 😕",usairways,DonnyYardas,0,,"Somewhere Creating" " right on. Up. Up & away ✈️🌞",usairways,davidniu7,0,,"Philadelphia. PA" " right. can you use a shuttle ticket from LGA to BOS for any shuttle flight? Probably gonna miss the 4pm.",usairways,CorbettPM,0,,"Boston. MA" " rudest crew member experience! Throwing shade and calling out customers. reachingnewlows",usairways,"matthew_mahone",0,, " ruined our honeymoon by causing us to miss our international flight. and now we are stranded.",usairways,Allisonjones704,0,, " sad experience today on 4663. Family on Southwest direct to MCO. My loyalty to USAir = not vacationing with my boys today.",usairways,BrianNewcomb,0,,"Columbus. Ohio USA" " sadly that didn't help me at my meeting at work today seeing as my presentation was in there! Major strike against me!!!",usairways,DannyLawray,0,,"Dumfries. Virginia" " sat on the ramp for 45 min and missed my connection. No one seems to concerned at usairways.",usairways,jkfreeman1,0,,"Southeastern United States" " screwed me up big. 1st flight 1hr Late Flight. Made it to 2nd flight. CSM daryl wouldn't let me on the plane because we were (1/4)",usairways,premiyerx,0,,"Dallas. TX" " see you on board tomorrow",usairways,"david_drhealey",0,,"Central. New Jersey" " see? No response? Obviously you think this ""service"" is acceptable. customerservicefail",usairways,CLChicosky,0,, " seems to be the only airline without a dedicated line for status members",usairways,"sebastian_mcfox",0,, " seriously buy some WD40 for A319 operating flight 634 from GEG to Phoenix. Every seat squeaks w every shift. Still on ground!",usairways,DanKolbet,0,,"Spokane. Washington" " seriously!!! Flight Cancelled Flighted. Auto rebooked to Tuesday??? Then 3hr 26min on hold for nothing. Renting car. Want refund!!!!",usairways,VELO143,0,,"New York State of Mind" " seriously? Every flight I have had the past 2 days has been delayed. Every single one. Terrible",usairways,JMeszar,0,,"Bedford. NH" " seriously??? did you not see that I've spent 2 days - for multiple hours on hold just to have to hang up after the hours?",usairways,lmeckPR,0,,Maryland " she also appreciated having her very own hashtag! :) lucycat",usairways,CaraModisett,0,,"Memphis. Tennessee" " she just did but really how drunk does someone have to be before you stop serving them",usairways,weezerandburnie,0,,"Belle MO" " she will be reaching out to you! HARDWORKING mom just trying to do her best!",usairways,JKlein126,0,, " should give me free baggage for this mess",usairways,"mikeyyyyyyy_",0,, " should look into better service✌️",usairways,helmsdanielle10,0,, " should take a lesson from and wait for passengers from connecting flights. Shame..",usairways,KnoxHenderson,0,, " should. but didn’t.",usairways,jasemccarty,0,,"BTR/DCA/IAD/MSY - etc" " shout out to Cathy at the Vegas airport check-in for hooking us up!",usairways,"eec_x3",0,,"Paper Street" " shout out to the pilots and FC attendant(Eliz) of US 673. Super strong crosswinds during landing. Eliz did a super job throughout",usairways,statepkt,0,, " since when does a maintenance problem and missing flight crew equal delayed due to weather? I'm confused since we had sunny skies",usairways,Allisonjones704,0,, " site shows on-time but FlightAware site shows delayed. Trying to decide if I get out in this ice to catch FLT 456 to PHX.",usairways,reverendvelvet,0,,"Houston TX" " sits on a throne of lies",usairways,dscottt10,0,, " sitting for 30 minutes on the runway at dca. because your gates are full? Early landing. Late Flight flight.",usairways,Hannah01486019,0,,"Washington. DC" " sitting here in PHL with all of your rude Customer Service Agents!",usairways,Whitncam,0,, " sitting on a plane in Philadelphia for over 20 minutes waiting just to get off the plane. Great service!",usairways,MattMuskrat,0,, " sitting on the Tarmac waiting to deplane 40+ minutes. The level of service I've come to expect.",usairways,DrJamesPrescott,0,,tennessee " sitting on the ground in Charlotte with no gate or comms for flight deck great happy Friday hope i make my connection",usairways,"G_Will_Eye_Am",0,, " skys r sunny air is cold I can't wait to get to CLT",usairways,SheilaShela10,0,,USA " so I can make a reservation",usairways,JenRomanoff,0,, " so I get bumped to the 6pm to Birmingham which is now delayed because the pilots scheduled don't have enough hours together. Fail",usairways,zacktzane,1,, " so I guess you are ok with people being sexually assaulted on your flights nice customer service",usairways,weezerandburnie,0,,"Belle MO" " so I still need to stay on hold? http://t.co/04SDytT7zd",usairways,sejly03,0,, " so I was just told I was coded as an upgrade... I clearly purchased this seat with my miles and refuse to downgrade. ripoff",usairways,BurntTurkey69,0,,Florida " so I would have to go though the entire process again just to get you people on the phone???????? usairwayssucks",usairways,Twinscream1,0,, " so am I supposed to discuss this matter with a computer? BadCustomerService Airlines DividendRewards",usairways,ben0fficial,0,,"Los Angeles by way of Philly" " so apparently all of your computers crashed at BWI? Any update on when flights will be moving?",usairways,rossj987,0,,"Washington. D.C." " so basically I am stuck paying for hidden fees and being bumped to an inferior flight. JetBlue here I come. usairways mergers",usairways,JimmyisAble,1,, " so disappointed. Least you could do is give us access to admirals club for an hour before our flight to our wedding!",usairways,MissMollyAas,0,,"phoenix. AZ" " so far I've gotten six different answers",usairways,DAngel082,0,,"New York" " so far no call back",usairways,FrancisDeana,0,, " so how about some help with suggested time I could call to avoid such long wait time",usairways,"_RobPrice",0,, " so i ask for ice and the attendant snaps ""i dont have ice on this cart"" not 5 min Late Flightr 2 cups of ice to the people 2 rows ahead.",usairways,Nathanielyb,0,,"Westbrook. CT" " so it's a $25.00 bag fee for a golf bag on a domestic flight?",usairways,charmellemaria,0,,"mclean. va" " so mad I can't even believe you guys Cancelled Flight my connecting flight after I leave the first stop. & give me a useless hotel voucher",usairways,BigDavew2k,0,, " so she has to take a Late Flightr flight booked by her corporate (Disney) travel dept. as your agent offered little help",usairways,patrickcota5,0,, " so the seat next to me (19B) on flight 1943 to Seattle has a tray table that is falling off... http://t.co/HAJ5lKqjW4",usairways,claytonconway,0,,Seattle " so upset with customer service. I have a simple question and the phone system has disconnected me all day today and yesterday.",usairways,BritalmegChris,0,, " so what is the difference between Cancelled Flighting and reFlight Booking Problems - will that help me avoid a change fee?",usairways,bobbyisaacson,0,,"San Francisco. CA" " so you don't have a pilot now for clt ✈ ord for at least another hour. Why on earth would you board the plane? Makes no sense!",usairways,bsniz,0,,"Chicago. IL. USA" " so you strand my bag in Philly last Sat and strand me in Philly this Sat. thanks for the bullshit.",usairways,JinTama,0,, " so you're going to make me wait that long on the phone line when you can help me? that's part of the problem",usairways,kelliwilson02,0,,"Houston Texas" " so you're not honoring miles with that were traveled last year?",usairways,ben0fficial,0,,"Los Angeles by way of Philly" " some flexibility on your part would be nice. This is why I love . They're flexible & not trying to take all my $.",usairways,NoDoubtMom,0,,"Durham. NC" " some people in line have been waiting 55 minutes for a customer service representative",usairways,nickpasculli,0,,"Monterey County. CA" " something is wrong with your phone system if you call someone and don't play the recorded flight notification. Is US643 Late Flight?",usairways,notatibm,0,,"Southampton. UK" " sorry I didn't realize I wasn't following you",usairways,putajerseyon,0,, " sorry doesn't help. It's midnight PST. How in the hell am I still on hold after 90 minutes on customer service line?",usairways,rossj987,0,,"Washington. D.C." " sorry. I meant flight 4420. which was supposed to depart at 5:00. now says 6:30. What is the issue?",usairways,RichieG99,0,,"new yorker stranded in PA" " sorry. we are in Philly. Should've told you that.",usairways,"Little_BeerGirl",0,,"ÜT: 42.076557.-76.770488" " spent 1.5 hours in line trying to get on a flight home tonight only for it to be Cancelled Flightled an hour Late Flightr. Not even snowing at DCA",usairways,MrRenevendez,0,,"Where you least need me to be" " spoke with your reps in NH and PA. Very poor communications. Bags still sitting in Philly. TRAIN YOUR STAFF",usairways,AuroraBIZ,0,,"Boston. MA" " standby so far for two of us. With snow storm hitting Iowa tomorrow we could be stuck here for two days.",usairways,AshleyKAtherton,0,, " standing in line with 100 people all looking to do the same",usairways,AuroraBIZ,0,,"Boston. MA" " started trying to reach a real person over an hour ago still no luck",usairways,BigDavew2k,0,, " status shows ""delayed"" it was just ""waiting for takeoff"" so did it depart? It certainly didn't at 4:17pm. http://t.co/emRUbu4WzD",usairways,talk2jomaude,0,, " still Effin waiting... Not weather delays. not engine trouble. but lack of crew? Are you shitting me?",usairways,POnions,0,,"CT. USA" " still can't get a real person on the phone to book a flight. Ready to just go with jetblue since they care. usairwayssucks",usairways,mikemayo1428,0,,"Portland. ME" " still can't get through and travel in 2 days. ridiculous donthavehighhopes",usairways,snptaylor,0,, " still crickets from customer service.",usairways,ceowens5,0,,"Seattle. WA" " still ignoring my question. USAirways consistently providing poor customer service.",usairways,"lj_verde",0,,DC " still in yuma waiting for 2702 to go. Looks like I might miss 2696 to MontereyRegionalAirport need options please",usairways,nickpasculli,0,,"Monterey County. CA" " still just sitting here. nobody has said anything. What's up?",usairways,"lj_verde",0,,DC " still no rep can talk 3 days Late Flightr. U r asking me to checkin to my flight tmrw and my refund is being requested. Deal w this!!",usairways,Jamayka,0,,"Austin. TX" " still not in the air for deicing of plane. I'll miss connect but customer service was helpful.I'm hoping to catch the next flight",usairways,RealcornerboyT,0,,"Any Martin Luther St." " still on hold...1 hr 27 mins....thank god for chairman status. status match ?",usairways,CoryDauphin,0,, " still waiting brokenpromises notnice neveragain tellyourstory",usairways,chrisseifert83,0,,"Stamford. Ct" " still waiting on a response",usairways,weezerandburnie,0,,"Belle MO" " still waiting on your reps to show. Now 40 mins into waiting in below freezing weather waiting for a cab.",usairways,TheSanjR,0,, " still waiting! Captain reports he's called 6 times to get ground crew....and still sitting on runway. evenLate Flightr",usairways,MendezJenn,0,, " stop Cancelled Flighting flights over and over and not provide any real help to your customers. strandedinnashville",usairways,as4438,0,, " stranded Phoenix w/ broken foot. Both my flights f'd. Sunday for ""sickcrew"". Cancelled Flighted my mechanics flight today.",usairways,NickApex,0,, " stranded at BWI after two diversions. No cust service. no transport. Dumped here. Terrible customer service!",usairways,TheSanjR,0,, " stranded in Philly- Starving and can't get a meal voucher even though your plane had mechanical issue / next flight in 10 hrs",usairways,"Carlito_Sway",0,,"Miami.Fl" " stranding a student trying to get to Birmingham in CLT overnight w/o any help. You can do better than that. ",usairways,Mister617,0,,"@Mister617 follows you" " strikes again--Late Flight crew 3/4 for the trip and maintenance 2/4. Worth the extra $200/trip for less hassle and fewer delays",usairways,jennliedel,1,, " strikes again. I strongly suggest you live tweet your ordeal. Their media team appreciates the updates 😎",usairways,ChloeLynne17,0,, " strikes again...lost bags. And two of them. theworst",usairways,CJLarcheveque,0,,"Charlotte. NC" " stuck at the gate in Charlotte. NC waiting for ""release papers"" and a fix for a broken computer system.",usairways,AllisonTonkin,0,, " stuck in Charlotte being treated like a nobody by staff.",usairways,PastorMRobinson,0,,Lexington " stuck in cae need reFlight Booking Problems for next flight possibly dm for more info",usairways,mpordes,0,, " stuck on Tarmac for 30 mins at PHL waiting for someone to load baggage.ridiculous http://t.co/BRCsjBxG2s",usairways,SS8085,1,,"Dallas. Burlington. Boston" " stuck on Tarmac for hour an a half and told longer to go and no hotels available when we land in Phoenix unacceptable unhappy",usairways,JEstradaEwart,0,, " stuck on the ramp at DCA. US Air computer system crashed...everywhere.",usairways,dlancaster243,0,, " stuck on the runway for 2 hrs 10 min due to weather in PHL. Nowhere can I find accurate info on 558 to BOS",usairways,teammccabe,0,,"Cape Cod" " sucks. Flt 2692 Late Flight by 20 mins missed my connection. Thanks for the 10 bucks and a middle seat on the next flt.",usairways,JackHWharton,0,, " sucks. Delayed my mom's flight 2X. Cancelled Flightled it. delayed her flight again today.all for mech. issues.She had 2 sleep in airport!",usairways,WritelySoul,0,,"Boston. MA" " suggest you failures make a HUGE donation to Charlotte. NC as THEY provided GREAT customer service today. unlike you.",usairways,dline2005,0,,"Columbus. Ohio" " suppose I need to tweet everyone how horrible your airline is for you to take notice. Let me try that route.",usairways,MelaniePanton,0,,"New York. New York" " sure did. I have carried this bag on numerous times on the same style plane. Planning accordingly apparently accounts for nothing",usairways,MelanieJane17,0,, " sure knows how to pamper customers they strand abroad. badcustomerservice fend4yourself youareonyourown http://t.co/Pw1eudlcZg",usairways,MadameMoodle,0,,"Sacramento. CA 95864" " sure. just DM'ed you.",usairways,exilauren,0,,"Washington. DC via Boston" " surely there are some other ways to help me - I can't really afford another 4 hours now. Pls follow me so we can DM",usairways,"_RobPrice",0,, " surprisingly quick response time by you and them. Thanks!",usairways,shhashhank,0,,"Boston. MA | San Jose. CA" " take a look at 1715. All F seats filled. so someone upgraded their friend instead of following rules.",usairways,Bachelorsaurus,0,,"Arlington. VA" " takes my money at once but then requires 7 to 10 days to process a refund? Why does your auto attendant hang up? usairwaysfail",usairways,taleson2wheels,0,, " talked to Supervisor Jeanine and she couldn't help me. 45 minutes of talking to her and nothing.",usairways,GREATNESSEOA,0,,"McKinney TX" " technical issues = inefficient computer triage system. Personality/ compassion of operators = not. Sad example of sad company.",usairways,drKCfoot,0,,Philly " tell my professors that when I don't show up to class/write my midterm because I'm stuck with no flights home 😠",usairways,nburnside26,0,, " tell reservations to rebook me from 5080 to 5129",usairways,mpordes,0,, " tell the flight from clt to srq 5080 to wait!!!!!!",usairways,mpordes,0,, " tell them to get on that. please.",usairways,JackLevin12,0,, " telling a man theres NO FLIGHTS for the next 10 hrs!!! NO standby! NOTHING! NO OPTIONS! trying to get to sick child! FireVan!",usairways,theKDaubert,1,,"PR: 1stlady@theimagecartel.com" " tells me to talk to about my delayed flights. AA tells me to talk to US. ihatemergers",usairways,bonmotmadison,0,,"Madison. WI" " terrible service",usairways,CicilyGray,0,, " testing my patience this evening (or shall I say morning?). We waited an hour at the gate for you to find a gate agent. 130am",usairways,ncuccia,0,, " thank u i wiil write after call travel agency",usairways,caneryilmz,0,, " thank you",usairways,MikeSelesky,0,, " thank you finally got our bag. Customer services reps were wonderful.",usairways,christinachime,0,, " thank you for blowing my vacation. Couldn't get me anywhere today to make my reservation and also lost 2 bags of mine!",usairways,itsjustdoc,0,,Ohio " thank you for continuing to be the worst airline out. Didn't need that extra hour of sleep after 29 hours of travel anyway",usairways,Danlarsonmpls,0,,"Twin Cities" " thank you for correctly interpreting my last tweet as non sarcastic and delaying my flight again. YYZ Terminal 3 dance party?",usairways,RobVyvey,0,,"Kingston ontario Canada" " thank you for fixing my 5 hour delay.",usairways,"dream_weaver96",0,,"Murfreesboro- Memphis" " thank you for leaving my 74 y/o grandma stranded because connecting flt could not wait 10 minutes. I will never fly you again",usairways,JoshuakingMba,0,,"Richmond. VA" " thank you for putting me on a flight that will be leaving Late Flightr than the original flight I was booked on.",usairways,suetrio,0,, " thank you for reaching out to me. Hopefully my request will be fixed and I can remain a loyal customer.",usairways,EmilyClapp,0,,DC " thank you for refunding me on my baggage ! really appreciate it",usairways,tayyylorrrx0,0,,"NJ 973 | NC 910" " thank you for refunding my bag fee. I look forward to its return today I hope.",usairways,DillardJ32,0,,"Anoka MN" " thank you for the apology",usairways,PeterPiatetsky,0,,Nebraska " thank you so much for asking us to pay $700 to switch to a different flight so I could spend more time with my dying nephew.",usairways,"dave_cavan",0,,"Livonia. MI" " thank you very much.",usairways,DCEssig,0,, " thank you!",usairways,sydlisterney,0,,"babynole'18" " thank you! I tried that and they said they didn't have it. Anywhere else to try?",usairways,KristinKlutz,0,, " thank you! I will be calling you! CheapOairChat",usairways,"KenzieC_",0,,"Boynton Beach. FL" " thank you! It's 1875 from BWI. keep seeing different stats. from delayed to awaiting take off to delayed...",usairways,PinkBird,0,, " thank you! You have always been so good to me. I will follow up.",usairways,OthalieGraham,0,, " thank you!!",usairways,"KenzieC_",0,,"Boynton Beach. FL" " thank you!!!",usairways,CURVESandCHAOS,0,,"Los Angeles" " thank you.",usairways,EverettWJones,0,, " thank you. We filled out a claim and hope to have the bags tomorrow.",usairways,RuelBass,0,,"ÜT: 41.233943.-74.3966664" " thank you. but it says the website is down",usairways,"The_BlueAnchor",0,,"Dallas. TX" " thank you.3860 to cincy.just landed.you should add frequent flyer miles to my account.. a long. incredibly frustrating day",usairways,KBStrauss,0,,"New York City" " thanks",usairways,Suejacken,0,,SportsCenter " thanks !!!",usairways,JenRomanoff,0,, " thanks 4 making it impossibly expensive 2 change 2 a flight leaving less than 24 hrs earlier than my reservation 1lesscustomer",usairways,TheOnlyJasonS,1,, " thanks :)",usairways,Shrubbette,0,,"Melbourne. Australia" " thanks Travis at PHL A East checkin for knowing baggage policies. Skis & boots count as 1. Teach your mgr who didn't know",usairways,mdejock,0,, " thanks but the bags are only 10% of what went wrong. 22 hours from DCA to SAN when there were no weather issues is not acceptable",usairways,EATtoFUEL,0,,VA " thanks for Cancelled Flighting flight 5097 today. Now missing required training. Not a happy customer.",usairways,eozonian,0,,TLH " thanks for a subpar travel experience and it's not even over yet stepitup",usairways,"StevenS_CG",0,,"Carlsbad. CA" " thanks for being so bad you make a two day train trip look appealing!!",usairways,dline2005,0,,"Columbus. Ohio" " thanks for crappy hotel with no food and a taxi bill followed by being on standby for your Cancelled Flightlation. USAirways",usairways,lisascott09,0,, " thanks for getting me rescheduled on a direct flight to NOLA tonight in 10 minutes--and hopefully an hour earlier getting there!",usairways,niksushka,0,,"Silver Spring. MD" " thanks for getting us on ur plane. Awesome flight attendant who is making us smile after difficult travel. customerservice",usairways,MichelleFilling,0,, " thanks for giving away my seat. Another fine job! http://t.co/r7ibqr4CYd",usairways,"Jeffrey_Hurley",0,,"Winston Salem. NC" " thanks for helping with reFlight Booking Problems Cancelled Flightedflight Yvonne Anthony. You will help us get to Tel Aviv on time. HappyFriday",usairways,rzlevinson,0,, " thanks for letting me know of the 12 hour delay and 2 hours on hold ?",usairways,realmattberry,0,,NYC " thanks for making me check my bag when the space was empty and to the flight attendant for the dirty look http://t.co/9rx5HOmM25",usairways,"Sam_Kaplan",0,, " thanks for making me miss my meeting in Dallas. 700 dollars down the toilet 😊",usairways,"airham_gouda",0,, " thanks for nothing",usairways,thomasrhodes,0,,"South Carolina" " thanks for nothing. Bought two tix through you to Disney and my friend can't go and now I have to eat the 400. plus 600 for new 1",usairways,miguellem90,0,,"cheektowaga. ny" " thanks for overFlight Booking Problems first class and automatically downgrading my upgrade 3 min before boarding. ffstatusdontmatter thenewaa",usairways,ChrisPotta,0,,"World Traveler" " thanks for reaching out to me. My Gold Div no. 2k424j0. My Flights were changed under Confirmation DNX58V.",usairways,MoamarMoMoney,0,, " thanks for seating me next to 2 hot athletes. This flight is significantly better now!",usairways,CateItaliano,0,,Wonderland " thanks for slowing the inbound plane down so that we didn't need to worry about 4438 EYW being Late Flight. Great holz ahead. Cheers! 😀",usairways,CakeNDeath,0,,"Old City Philly" " thanks for taking my flight off the board AND NOT PROVIDING and updates about my flight which is 26 minutes Late Flight.",usairways,jofro3,0,, " thanks for telling me my flight was on time when the plane was broken. You're an inferior airline.",usairways,Dflaherty88,0,,"Pittsburgh. PA" " thanks for the reply. On a good note. the pilot nailed the landing. Seriously. Kudos.",usairways,DanKolbet,0,,"Spokane. Washington" " thanks for the reply. hoping everything is cleared up in Charlotte by Monday",usairways,"Forsyth_Factor",0,,Anderson " thanks for the seat that doesn't recline. I'm shocked I'm not being asked to serve everyone drinks on the plane. DoBetter",usairways,POnions,0,,"CT. USA" " thanks for the worst customer service on the face of the earth. I loved the 5+ hrs on hold along w 2 Cancelled Flightled flights",usairways,PandooYaar,0,,Philly " thanks for three Cancelled Flightled flight and making us go from raleigh to charlote to lexington to philly. istead of raleigh to philly",usairways,feizchristian,0,, " thanks for your help! I left a message for DCA lost and found. Fingers crossed we find it!",usairways,KristinKlutz,0,, " thanks is there a beareavement discount anymore or not should I just book online",usairways,nanceebing,0,,"south beach/ LA / NC" " thanks so much!",usairways,RoryPhilbin1,0,,"NYC/London" " thanks to Betty working gate at ILM and lovely gate agents here in CLT helping me get home 2 Phx tonight instead of tomorrow",usairways,CSquieri,0,,"Mesa. AZ" " thanks to the gate agent in State College. PA that was able to get me on an earlier flight AND figure out an earlier connection!",usairways,ColourBasis,0,,"National. based in Texas" " thanks to the whole team for an on-time flight despite inclement weather http://t.co/eQePkkPSXM",usairways,johntrack,0,, " thanks to you. you have now incurred us approximately 2000 dollars in fees due to a staff members screw up. neveragain",usairways,MikeisRichRich,0,, " thanks very much! I got thru on the phone & everything is fine. Just love the website & app ! Thanks for working on it!",usairways,cookyvonne,0,, " thanks!",usairways,bradlerner,0,,"Virginia Beach" " thanks! Can you help remind the agents it's ok? Ps. Heard rumors of a streaming wifi TV/movie service you might be installing",usairways,MaxImumZero386,0,,"Planet Earth" " thanks! Any idea when it will be resolved? I'd like to purchase my ticket!",usairways,jhughes1025,0,,"Washington DC" " thanks! It's hectic for everyone but their actions don't represent the company well IMO",usairways,wcpojesse,0,,Cincinnati " thanks! Made it safely! http://t.co/KCqeBEej7S",usairways,NYCKMcG,0,,"Hershey. PA" " thanks! http://t.co/pD7R1lL6Re",usairways,AdamGiamba,0,,"Bronx. NY" " thanks.",usairways,"hotcakes_33",0,,"Charlotte. NC" " thanks. If you have another method also that would be nice. Appears to be a design flaw",usairways,relaxed137,0,,Arizona " thanks. We did see an agent. Unhelpful. Some got vouchers others did not for unexplained reasons.",usairways,jsperber,0,,"Boston. MA" " thanks. 😒",usairways,NaomiSheltonDC,0,, " thanx but this isn't my first rodeo. Done & done yesterday. No results or comm. unless u count status: bags lost & claim filed.",usairways,CatieKriewald,0,,"Stillwater. MN" " that is actually not true! You can get a seat online after a big hassle. That policy is totally dishonest and misleading. FAA",usairways,syfialkoff,0,, " that is certainly not the impression she's under.",usairways,pinkgolftees,0,,"Denver. CO" " that is the most useless tweet I've ever seen out of you.",usairways,laurenpolinsky,0,, " that link is broken. But if it's the online baggage locator. I already tried it and it gave me no useful information.",usairways,seungminkim,0,,"Washington. D.C." " that link leads to a website that won't open on a cell phone. Good job. shocking that your airline is folding.",usairways,michaelrkenney,0,,"Long Island. NY" " that seems unlikely without a crew here to board us",usairways,kayjoooo,0,, " that the flight was delayed & closed the doors only to tell us we would not be leaving for an hour and a half. Bad. bad service",usairways,riricesq,0,,"On a beach" " that wasn’t my Q but thanks. Wondering why you’re the only ones. I disguised yours to not call you out. :) http://t.co/uH6UwuOSC0",usairways,raisethebarn,0,,"Franklin. TN" " that website does not give correct info said my bag was in Miami was in key west the entire time..I got the run around for 2 days",usairways,andreawalls21,0,, " that you would let us just switch to a different set of flights so we could spend time with the family after he passes away...",usairways,"dave_cavan",0,,"Livonia. MI" " that's incorrect. Four people. last flight of the night. with our bags. horriblecustomerservice",usairways,shoethrill,0,,"11 W Boston St Chandler. AZ" " that's it?!?!?",usairways,Heartliss,0,,"Here. There. Everywhere." " that's ok. just know that I'll most likely never book with you again",usairways,LayneHillesland,0,, " that's the 1st sorry I received from your company. The least you could do is fly us home early at no extra charge.",usairways,Allisonjones704,0,, " that's understandable. my issue is with creating a new flight without the personnel to do it...I changed my plans to accommodate",usairways,RayAllStar28,0,,"Lawrence. MA" " that's where we are now. Thank you.",usairways,riascott39,0,, " that's who I spoke to already. We've already booked another flight w/someone else. Thanks for your concern. Just wanted to",usairways,GREATNESSEOA,0,,"McKinney TX" " that's why u guys are my 1 choice.",usairways,"Lucifer_20",0,, " the American Eagle plane you're using for CLT to RDU is disgusting! You should be ashamed! disgusting ew http://t.co/B4xhiRuGzV",usairways,SportsLoverofNY,0,, " the Late Flightr flight to Charleston is leaving before the flight scheduled earlier. That's so wrong",usairways,mma718,0,,"Queens. New York" " the ads on your phone systems when waiting for a rep is the most annoying thing ever especially when waiting for over 10 mins...",usairways,jakejrssherry,0,, " the call hung up on me..",usairways,CourtneyyKay,0,,"Michigan ➡️ Florida" " the disappointment was not the bag but that it arrived before me and I was kept 12 hrs without options in IAH",usairways,mydulcebella,0,,Pennsylvania " the entire flight crew on flight 738 from BOS to PHL is doing a wonderful job and making this experience not totally suck. 😊",usairways,maxtheminidoxie,0,,Boston " the exhaustion of traveling n runnin thru the airport and tryin 2rent a car n not killin myself my family or anybody on the road",usairways,ElmiraBudMan,0,,"Does it really matter" " the fact that you are making customers pay $15 to ""choose"" a seat and try to convince them using psychological tricks with colors",usairways,syfialkoff,0,, " the flight that I did not connect to was 1857.",usairways,"PrincessJax_",0,, " the flights weren't from this morning... It was 4 flights 2 on Thursday and 2 on Monday which turned into Tuesday",usairways,FrancisDeana,0,, " the gate agent said ""it's booked in full. Sorry"" I had a ticket with a 1st class seat. I will call customer service when I land.",usairways,scm1133,0,, " the jetway because he felt I was disrespectful. I have never been treated this way particularly when I was trying to be a good c",usairways,smaguire2,0,, " the kind gentleman at the gate tells me to ""go left"" to get my hotel voucher at the ticket gate. Took about 20min to get there",usairways,SweetingR,0,,"Asheville. NC" " the least comforting thing from your pilot after sitting on a stationary plane for 3 hours is ""I don't really know what happened""",usairways,mscaitw,0,, " the least you could do is make up for what you have caused. You are ruining people's memories! You should be ashamed!",usairways,Allisonjones704,0,, " the link doesn't work..",usairways,"sebastian_mcfox",0,, " the only time I tweet is to tell you how horrible you're attendants are. Flight 3841 to LGA. I feel in jail",usairways,KAhax,0,, " the only way to assist. is to actually answer the phone.",usairways,annatrubin,0,, " the phone number the gate gave me doesn't work either. What is your customer service phone number?",usairways,rkasold,0,, " the plane crew has been as professional and courteous as the gate agents were flustered.",usairways,jshieber,0,,"New York" " the plane i am on is having mechanical issues. Why cant i get off and get on a new flight? Now i have missed my connecting flight",usairways,Katycarlson,0,,America " the plane is moving and it's no ice. We are moving to the end of the runway to sit because LGA has one runway open.",usairways,riricesq,0,,"On a beach" " the two women workng PHL bag check term C @ 11:30 ET should be fired for being rude. pushy and treating customers with disrespect",usairways,chipchilders,0,,"PHL | SFO | $x" " the voucher you give us for a hotel is useless you call the number they say no rooms available what do you expect me to do?",usairways,BigDavew2k,0,, " them and ",usairways,WorstThingsBot,0,, " then drop your fee! $150 ($300RT!!!!) makes no sense: most EU airlines charge $0. charges a reasonable $50.",usairways,dgjessee,0,,"Atlanta. United States" " then she had to get her own hotel so ur agents did nothing to help and to top it off you sent her luggage on the wrong flight!!!",usairways,patrickcota5,0,, " then why did my whole team be able to put there carry ons under the plane",usairways,"Jack_Kairys",0,, " there has been NO one at the Yuma ticket counter for 30 minutes and there are about 30 people in line. Terrible service!!!",usairways,nickpasculli,0,,"Monterey County. CA" " there is a travel advis for nyc and phil PA -winter weather- but U.S. Air hasn't posted one yet. Can I still change flt wo pen?",usairways,kidchorusteach,0,, " there is no extreme weather in Miami. Pick up the phone. Hire more people.",usairways,Jantira,0,, " there is nothing tonight and I am on the flight now with GOGO internet is there a way that someone could send me a DM or email?",usairways,thomasrhodes,0,,"South Carolina" " there's over 50 people in line and only one agent!",usairways,rossj987,0,,"Washington. D.C." " they call weather an act of God and refuse to help. I have my wife and 3 kids and they have no sympathy.",usairways,PastorMRobinson,0,,Lexington " they finally answered. They were rude and didn't help me at all.",usairways,RPM044,0,, " they had to turn the seat cushions over and clean the area. Please explain this issue?",usairways,Heartliss,0,,"Here. There. Everywhere." " they have all of this at hotels. Still don't have my work folder or business casual clothes. worst http://t.co/JIEYCat1Ek",usairways,"mcgarr_ok",0,, " they said because there was no meal on my flight they would not - what airline serves food anymore? Update in policy?",usairways,"Carlito_Sway",0,,"Miami.Fl" " they say connections are good still...but another reFlight Booking Problems is the last thing I need today",usairways,"alex_nieves",0,,Connecticut " they told me to call back Late Flightr",usairways,"_Leycar",0,, " they weren't able to without reFlight Booking Problems and recharging the amount plus $25 fee for help over phone. Spoke to 2 agents & Jeanine",usairways,GREATNESSEOA,0,,"McKinney TX" " this day has been a disaster. rude employees. no help & now no hotel. not flying with you again & I fly ALOT! Dallas=raise=now!",usairways,MindyPack,0,,"salt lake city. utah" " this has been my WORST flying experience with you guys. you need to do better",usairways,DAngel082,0,,"New York" " this has been the worst trip with little to no customer service",usairways,LE2BIGDAVE,0,,"where ever i lay my hat" " this is a complete waste of my day. A trip to my for work has now turned into sitting on your planes all day. Ridiculous",usairways,riricesq,0,,"On a beach" " this is crazy. Haven't spoken to a human yet. There has to be a better way. http://t.co/mEOAlCIPdD",usairways,djxsv,0,,"Charlottesville. VA." " this is going to take up to an hour--not okay USAir. Not okay. This is ruining everything.",usairways,brittkarp,0,,"Paradise Falls" " this is got to be the worst service I've ever seen with an airline. 3 Cancelled Flightled flights. Rude employees. Currently flight delayed",usairways,"_MeAndMariah",0,,"where you want to be." " this is how concerned your gate attendants at C26 are this afternoon. nocommunication nocrew http://t.co/hFjYN2vtVj",usairways,BZFlinn,0,, " this is more than having patience. This is not acceptable. http://t.co/N7pSuEJDC8",usairways,iamlisa222,0,,Wisconsin " this is my 2nd attempt to call US airways dividend miles. 52 minutes no help hung up - usairways BS http://t.co/GiEnNyqN22",usairways,tpratt31,0,,"Los Angeles. Ca" " this is no way to treat women. I want someone to contact me and explain how they will make this acceptable.",usairways,smaguire2,0,, " this is ridiculous planebroken can't wait to board this one home 5 hours Late Flightr neverontime brutal paymytab",usairways,chrisseifert83,0,,"Stamford. Ct" " this is ridiculous. I have a 6:00 AM flight and two hours of rest. wasted!!!",usairways,FollowMsMiMi,0,, " this is so unacceptable. I'm going for the day. Now most of my day will be sitting on your plane. Not to mention there is no air",usairways,riricesq,0,,"On a beach" " this is the aforementioned pilot. sure you want to merge with these patron hitting hoodlums? http://t.co/C24cEfa9pl",usairways,afioto,0,, " this is the worst customer service I have ever had. Rebooked to tues but seat available on mon. Wtf. Contact me.",usairways,storylaura,0,,"kansas city. mo" " this made me have to Cancelled Flight my car reservation and it came out to more money...why did you reschedule a time without the crew?",usairways,RayAllStar28,0,,"Lawrence. MA" " this response doesn't correct the fact that your pilot failed to keep passengers updated",usairways,MeganRSmith83,0,,"ÜT: 39.855018.-75.360949" " this says it was estimated to leave an hour ago (it hasn't left yet) so thanks for this useful information. TheWorstAirline",usairways,ubanks,0,,"Philly Yo" " this travel day sucks but Malcome K at gate 39 rocks. This guy is the brand you want to be. Replicate his approach and style.",usairways,markwclark,0,,"Wash DC Metro" " this very pregnant lady's hoping &praying hubbys flight from BWI gets off the ground! I'd like him to get here before baby does!",usairways,PinkBird,0,, " three hour wait and counting waiting for reservations on the phone. Are you serious!?",usairways,rmb1213,0,,"Blackwood. NJ" " three hours on hold then disconnected. Conf EBHSET. Need to be home Sunday for interview",usairways,JSax77,0,, " through. can you confirm that I haven't been charged?",usairways,Shrubbette,0,,"Melbourne. Australia" " thx 4 replying. After trying 2 get thru many times. & v-mail or people hanging up on. us we talked 2 tech...cont'd",usairways,suzanneboles,0,,"London. ON'" " thx for delayed checkin on noon flt to mia then forcing me to take Late Flightr flts which were delayed. Cincy to Miami in 13 hrs! fast",usairways,"tjmurphy24_law",0,,"Terrace Park OH" " thx for taking my $600 for a 1way then Cancelled Flightling 1st flt delay 2nd flt and u top it off by losing my one piece of luggage usuck",usairways,tthomasser,0,, " ticket couldnt be used bc unable to get to departing dest (RSW) bc of blizzard in BOS. Told only way to use credit is $200 fine",usairways,Ltos5363,0,,"South Shore. MA" " ticket counter people here are not helping and just want to charge more money even after this horrible day.",usairways,FahadHassan,0,,"Washington D.C." " to CLT from JFK nasty planes. dirty seats & floors. rude flight attendants- hopefully AA can get you cleaned up disgusting vile",usairways,MelaniePanton,0,,"New York. New York" " to a booked hotel for the night so I had to find him a room at midnight. Then say his bags will be on the plane. but can't (2/3)",usairways,LindsaySweeting,0,,"Asheville. NC" " to my legal last name. So it's not technically a name change.",usairways,JenRomanoff,0,, " today's flight to Philadelphia. It's a little disappointing for the unnecessary delays and it's not even snowing in FL.",usairways,Ekubolage,0,,Orlando " told me I deserved to be delayed because I booked the last flight and then I hear ""the only inconvience is missing your flight""",usairways,mmislankar87,1,, " told to work it out ourselves joke fail",usairways,imprfctfitlife,0,,"Brooklyn. NY" " too Late Flight.",usairways,josebenegas,0,, " took me 4+ hours to book flights yesterday due to system errors between you and . paid $320 extra due to time lapse",usairways,scottcullen,0,, " tooooo many Cancelled Flightations! My chain of command hates me now",usairways,Whooeeeee,0,,"All Over the Damn Place" " tough night. two 90 minute calls. on hold. delayed here in Phoenix for two days because of one aircraft not ready? Not acceptable",usairways,KieranMahan,0,, " transferred 4x pleeeeeeeease help!",usairways,kidchorusteach,0,, " travel agency said that if usairways accept we will refund money i dont understand why dont u refund",usairways,caneryilmz,0,, " tried twice today on hold for 30 min each time. i have things to do so can't live on hold dealing w/ your customer serv failures",usairways,Jamayka,0,,"Austin. TX" " truly been the worst experience this weekend. Delayed. rerouted 3x. now not boarding A 715 flight and says flight is ""on time""",usairways,ChanChoJMU07,0,,"Washington DC" " truly dissapointed when our flight is delayed and going to miss connection that we are expected to rebook our own flight????????",usairways,lasslawqsb,0,, " trying 2 fly frm DCA to SRQ to visit a family member in hospice but 4532 was Cancelled Flightled. can someone assist me?",usairways,WikeMK,0,,"washington. dc" " trying to Cancelled Flight a flight urgently...get hung up on twice??? Sweet refund policy",usairways,donnieberaskow,0,,"Toronto. ON" " trying to book award travel leaving on red-eye Sunday night after midnight. Should I book the date in Sunday or Monday?",usairways,athenatrigal,0,, " trying to change flight because of airline travel advisory. on hold for 45 mins. Help!",usairways,stephenrodrick,0,, " trying to check in online for a flight tomorrow. Tried computer. tablet. and phone. got error message on all devices?",usairways,nancysilbergphd,0,, " trying to use chairman upgrade cert for flt 740 on 2/26/14 but being told not an option with 10 open seats? How? Thanks",usairways,haascc6,0,, " turns into with such difficulty to past loyal customer. As a AA platinum flyer usair couldn't be more unhelpful. Why",usairways,thesherylralph,0,,"Right where I should be!" " u guys get too much $$$ and too many customers to be fucking up as badly as u do",usairways,"hersheykiss_89",0,, " u guys suck",usairways,burseka,0,, " u would think if u were going to Cancelled Flight my flight. you'd rebook our seats to something other than the last row. usairwaysfail",usairways,CLChicosky,0,, " unable to locate baggage. this is frustrating. All my sons clothes and needs in it. zfv yyz usairways baggagelost",usairways,"gagan_chahal",0,,Canada " unacceptable. You knew the pilot wouldn't be able to complete the trip. Wasted all of our time.",usairways,"lj_verde",0,,DC " undermines the intelligence of customers by ignoring their complaints with their copy and paste canned responses usairwaysfail",usairways,"lj_verde",0,,DC " understood and I am sympathetic. How do I get my $100 back? I shouldn't have to pay especially if YOU switched my flight.",usairways,JimmyisAble,0,, " understood and so does us airways. Getting through tsa is the problem",usairways,TomFutureforall,0,, " understood. It simply feels as if the staff is not being entirely truthful about the situation.",usairways,dnadamsel,0,, " unfortunately not. I think I watched it take off from the bus. Rebooked for a Late Flightr flight now planestrainsandautomobiles",usairways,zachupton,0,,"Beavercreek Ohio" " unfortunately patience won't get me to my boat that leaves at 4 pm. I was on hold watching all flights fill up.",usairways,Sb5551,0,, " ur ""response"" was: my ""inconvenience was of no matter."" U wanted me sit for 3 xtra nights in the city w/out comp! donotflyusair",usairways,CLChicosky,0,, " ur specialist said they would talk to the stewardess about not serving drunks drinks. REALLY how does that help",usairways,weezerandburnie,0,,"Belle MO" " us air should be ashamed of this service - on hold for hours? No help from any representative just to reschedule due to weather ?",usairways,kidchorusteach,0,, " us2118",usairways,TroyTrudel,0,, " using all of my monthly minute on hold with you assholes",usairways,djNRG007,0,,"Boston. MA" " usually ""sorry"" doesn't involve moving people to middle seats and removing them from upgrade lists. Guess that's a club perk.",usairways,Bachelorsaurus,0,,"Arlington. VA" " very disappointed I wasn't ""allowed"" to change seats after checking in early online for a flight tomorrow morning.",usairways,mintzrandy,0,,"Philadelphia Suburbs" " very embarrassing.",usairways,jasemccarty,0,,"BTR/DCA/IAD/MSY - etc" " waited for 3 hours NO LUGGAGE line too long left airport when flight Cancelled Flighted WHERE does luggage GO? On hold for 1 hour so far",usairways,OthalieGraham,0,, " waiting all day at ATL since flight this am Cancelled Flightled. 1 standby told no seats and group of 15 shows up Late Flight and gets on to PHL",usairways,drewdenker,0,, " waiting for bags now over 25min in Phl bag claim!",usairways,"G_Will_Eye_Am",0,, " waiting for you to figure it out. This is unacceptable.",usairways,Katycarlson,0,,America " want to bump up my seet to first class for two Cancelled Flightlations in 24hrs?? what a joke",usairways,"Kyle_Clarke528",0,,"Worthington. Ohio" " wanted to connect to discuss sponsorship opportunities with http://t.co/q6Xedzvhh9. silicon valleys only 10 day film festival",usairways,annieshgupta,0,,Pune " was on hd for 1hr and 3min at 3:00am since my flgt from DCA to MSY was Cancelled Flightled. still trying to get out. On hold now 50minssss",usairways,sydsimone,0,, " was on hold for about 45 minutes after speaking 2 lady at the airport counter. Gave up",usairways,jamesheine1,0,, " was on hold for four hours. never got connected. Came to the airport and your rep essentially told me and everyone else to screw",usairways,ZacharyLeonsis,2,,"Washington. D.C." " was on the phone for over an hour waiting without an answer. 😩",usairways,ALfamilyoffour,0,,Alabama " was rebooked but sucked big time. Crappy layover. Customer service very sub-par.",usairways,bennymarkow,0,, " was switched to an American Airlines flight. not by choice. and now I am charged $50 for bags? Thought y'all merged?",usairways,JimmyisAble,0,, " was transf. held 15-18 min more b4 agent answered and helped. By time I got to person fare I'd seen was gone. Had to get supv.",usairways,m2gris,0,,"Irvine. Ca" " wasted a day of my vacation after problems with not one but two planes... waitinginphilly flight838",usairways,therealkellyd,0,, " we already spoke to someone several times about the matter and no one is sympathetic or will fly us home early complimentary.",usairways,Allisonjones704,0,, " we appreciate auto rescheduling our Cancelled Flightled flight-- but you have nothing sooner than Tuesday? can fly into alternate loc?",usairways,"amyleis_janney",0,, " we are boarding now but have yet to depart. Thanks for the response.",usairways,RealcornerboyT,0,,"Any Martin Luther St." " we are on the 2pm flight FLL to PHL and then connection to MAN. However. with the delays we might miss it. Can we go earlier?",usairways,sankeshw,0,,"North West. UK" " we bought our tickets months ago. Had seats together for all 6. Haven't changed flight. Now 4 kids seats are scattered on plane.",usairways,kristenlc,0,, " we called and were able to get rescheduled. Thank you for the quick responses today!!",usairways,"The_BlueAnchor",0,,"Dallas. TX" " we can't afford the international change fees to rebook our trip so we wanted to go home. turns out we can't afford to go home.",usairways,Allisonjones704,0,, " we did. It added about seven hours to our day... So far... Want to take odds on our bags being on the carousel in KC? notcool",usairways,ERnurseMatt,0,,"Kansas. USA" " we even offered to fly in to another airport and they said they couldn't do that. No explanation why they can't.",usairways,AshleyKAtherton,0,, " we flew out. through and into good weather. when we landed. another technical issue with gate. improve service or lose customers",usairways,PeterPiatetsky,0,,Nebraska " we got 1 drink then F/A sat in jump seat doing crosswords. Glasses picked up at landing. Just a very lazy service 4 First class.",usairways,altadenadad,0,,"Haverford. PA & Wilton Manors" " we got our bags today. Thanks!",usairways,RuelBass,0,,"ÜT: 41.233943.-74.3966664" " we had a friend there telling the gate attendant and the stewardess what was going on notourfaultyoudontuseyourgatesright",usairways,ElmiraBudMan,0,,"Does it really matter" " we have seats. on phone Iwas told I was getting error msg due to paid 1st class upgrd. told to check in after 12am.sound right?",usairways,nancysilbergphd,0,, " we haven't departed yet so let's not get too high hopes. But everything has been on schedule so far",usairways,davegoldfarb,0,,"Delray Beach. FL" " we might need a plane to get somewhere but just remember that you aren't the only choice makeovertime customerserviceplease",usairways,kelliwilson02,0,,"Houston Texas" " we on on the flight from phf to clt. At the terminal but can't get off plane yet. Need to get on iah flight.",usairways,riascott39,0,, " we should have been given the option to get off the plane not sit on it for a time longer than our actually flight.",usairways,riricesq,0,,"On a beach" " we were moved to a delta direct. Thank you for the accommodations!",usairways,noelzucchero,0,, " we will...sunday! Just a few days away",usairways,katiesherwood,0,,"New York. New York" " we're all standing here and no one is saying anything. I'll most likely be missing my flight to BWI AGAIN. http://t.co/JhaU4K48yv",usairways,"_MeAndMariah",0,,"where you want to be." " we're glad to hear it. Out of curiosity. what causes such flight patterns?",usairways,ErinPlocica,0,,"Nürnberg. Germany" " we've (flight 4443) been sitting on the tarmac of dca for a while now waiting on a gate. Can we just use another gate?",usairways,mattgarcia901,0,,"Washington. DC" " we've been waiting at the gate for 2 hrs. why are we now waiting to stow the luggage?",usairways,"Mark_Shires",0,,"WITSEC League" " we've now learned to never fly with u again. You've lost 16 customers from our group + the hundreds more from our company",usairways,PandooYaar,0,,Philly " weather doesn't excuse poor customer service. lack of info from staff or the fact staff haven't turned up",usairways,"ball_tracey",2,, " website isnt working and I cant talk to any1 on the phone to check flight status out of dfw. Roads are awful and cant get there",usairways,ChrisClark09,2,,"Mentor/Columbus" " well I thought they had hours ago but just found out that no I do not have a seat",usairways,jkfreeman1,0,,"Southeastern United States" " well that is not going to help. I'vebeen on hold over 3 hrs & my client wants his ff nbr in the record he's elite wAA",usairways,juliebartz,0,,"Shawano WI" " well then that is a horrible flaw in your system. 2 hours in the past day I've wasted. I've got a job & family this is crazy",usairways,Danye33,0,, " well this is nofun nocustomerservice onhold trying to make reservations nothappy http://t.co/m7MMq2f5FA",usairways,iamlisa222,0,,Wisconsin " well this is about as worthless as your regular service. A bunch of do nothings and idiots. sucks",usairways,Twinscream1,0,, " well we should have been told that before we were sitting on the plane for an hour to have the option of not getting on.",usairways,riricesq,0,,"On a beach" " well. depending on the policy will make the determination as to which airline is selected to travel.",usairways,kelleynandrew,0,, " what about AA miles for USAir flights booked through American?",usairways,shivadelrahim,0,, " what am I paying you $275 for? Fly the damn plane! Not one announcement from the crew. Let me know how you wanna refund me.",usairways,POnions,0,,"CT. USA" " what an amazing day. Delayed 4 hrs bc frozen h2o on plane Now sitting @ gate on same plane 4 30 mins still waiting! flight1797",usairways,HammerStahl,0,, " what are the odds you can get me on a flight with delta so I can actually get to Orlando today?? 2daysLate Flight",usairways,"Kyle_Clarke528",0,,"Worthington. Ohio" " what do I push to rebook with that 800 number",usairways,mpordes,0,, " what does ""your reservation is 'out of sync.'"" mean? On hold w customer service 12 min and want an idea what is up",usairways,fosterhimself,1,,"Wilmington. NC" " what happens if it isn't located",usairways,"Taryn_Sunstrom",0,,"The Shire" " what happens if the flight takes off before we Cancelled Flight?? That's the issue. We don't want to pay because of your inaccessibility!",usairways,donnieberaskow,0,,"Toronto. ON" " what happens to frequent flyer miles earned once merger is complete with AA?",usairways,miscgal,0,, " what is contact info to upgrade using advantage miles?",usairways,shivadelrahim,0,, " what is going on with the computers? Why is my flight grounded? Why does your airline suck so much? UnansweredQuestions",usairways,"_Leycar",0,, " what is happening with flight 1701 from BOS to PHL? Daughter and her fiancée are stuck in BOS!",usairways,SandiSandidavid,0,, " what is policy on changing flight to different dates once your flight has been delayed?",usairways,kelliwilson02,0,,"Houston Texas" " what is the baggage allowance on flights from Glasgow to the US? Thanks",usairways,ewenmilligan,0,,"Fife. Dunfermline" " what is the damn delay????",usairways,jessergauvin,0,,Nantucket " what is the expected wait time to speak to someone via 800 number?",usairways,clarkhook,0,,"Franklin. TN" " what is the holdup? Should I be looking for another flight?",usairways,RichieG99,0,,"new yorker stranded in PA" " what is with all the Cancelled Flightlations to PBI? We have pax at DCA that have been sent to 4 different lines between AAL and AWE. Help!",usairways,airtraffic01,0,,Bushwood " what is wrong in Boston? Why are only your plains not leaving tonight? Son needs to get back to state college. PA",usairways,packersri,0,,"MA. NYC" " what is wrong with you guys and your inability to get planes in and out of Philly on time. Our pilot gave us a answer that was bs",usairways,ElmiraBudMan,1,,"Does it really matter" " what is your policy around bringing a breast pump on board?",usairways,exilauren,0,,"Washington. DC via Boston" " what's going on in CLT?",usairways,mattsmith1868,0,,SC " what's going on with US Airways flight 805? Why diverted to Charlotte?",usairways,PhilaCarService,0,,"South Jersey" " what's going on with passengers diverted to CLT on FLL to PHL flight that left at 830 tonight?",usairways,nataliembaur,0,,"Miami. Florida" " what's going on with your website & mobile app??? Help!!!",usairways,cookyvonne,0,, " what's going on? I've been hearing a not-friendly 'Please wait' on repeat while I'm on hold. being transferred to idk where...",usairways,StefThinks,0,,Here " what's happening with 1217 Phl to LAX? Now 3 hr delay. Poor communication!",usairways,CruiseEditor,0,,"U.S." " what's the charge for oversize? Not overweight",usairways,msergovich5,0,, " what's the deal with flight 5268 from DCA to PHL? We boarded on time. left the gate a few mins Late Flight and are now sat on Tarmac?",usairways,EmmaJLogue,0,, " what's the deal with the flight computer network?",usairways,ccmleblanc,0,, " what's the issue with flight 4420 from jax being delayed tonight?",usairways,RichieG99,0,,"new yorker stranded in PA" " what's the point of email stating I didn't get bumped to 1st class? I know I'm not in first class. I booked the regular ticket",usairways,LaurenCarrot,0,,"Your Dreams" " what's up with flight 5545 no gate agent or plane at PHX B18? Nice customer service.",usairways,BradleyPollock,1,, " what's wrong with the plane? Flt 581",usairways,jbatchelor88,0,,"millville.nj" " what's your pet policy?",usairways,VictorJDH,0,,"East Lansing" " when AA gate supervisor 600117 was asked for his superiors name. response received was ""the CEO of AmericanAirlines"" merger",usairways,peterfransson,0,,"Inter/Outer-Continental U.S." " when I call it says y'all are too busy and to call back Late Flightr. this is terrible customer service. what will you do about it?",usairways,Jamayka,0,,"Austin. TX" " when I told csr I would close acct. he couldn't care less",usairways,stumintz,0,, " when do we get our baggages? 699 LA to RDU http://t.co/vU5lBZXtRX",usairways,9202010,0,, " when will FLT 445 get a gate at DEN? Over 20 minutes waiting with no information.",usairways,jsjonker,0,, " when your routing system goes down which grounds all your long haul flights you should think about a failover plan",usairways,KeithFGorman,0,, " where are my bags?",usairways,NorthHarborNYC,0,, " where is your email address? Its not on this page: http://t.co/5cwH1yfOow",usairways,mdendas,0,, " where's my apology?",usairways,JessBenge,0,, " where's my bag? You called at noon promising it today. would like an update like your website promises. I need that bag!",usairways,michaelrkenney,0,,"Long Island. NY" " where's our luggage? Been waiting more than an hour! Flight 2118.",usairways,olfazo,0,,"New York. New York" " while I’m asking… 2 of my 11 non upgraded flights. Attendants came & greeted me & thanked me for my business b/c I was Exec Plat.",usairways,jasemccarty,0,,"BTR/DCA/IAD/MSY - etc" " who do I contact about my awful experience I had 2/15/15 with Flight 713 BUF-CLT?",usairways,aj1powers,1,, " who do we voice our concerns to when we can't get home with our 8 month old after waiting to taxi to a gate for 3 hours?",usairways,panich3,0,,"New York" " who would like to watch the video of how loyal customers are really treated while asking for an explanation for our 6 hour delay?",usairways,Allisonjones704,0,, " who's in charge of your company? My wife missed her connection to CA you sent her luggage on another flight",usairways,patrickcota5,0,, " why I can't book a flight to PRN through your website?",usairways,bulezim,0,,"Somewhere in the Milky Way" " why are you letting us go to the runway if there are mechanical problems. wewantcomps",usairways,smokesuvm,0,, " why are your customer service department so intent on ignoring my emails and queries? badservice usairways",usairways,SLKToday,0,,Manchester " why aren't twitter and reservations connected? What do people want? Reservations. duh?!?!",usairways,mpordes,0,, " why aren't you updating flight status/delays?",usairways,peterbarth,0,,"Greenville. SC" " why cant Sapphire members reach anyone on the phone?",usairways,"sebastian_mcfox",0,, " why did you Cancelled Flight flight 1773 to phl. while delta flew a flight at the same time. on time? you Cancelled Flighted for no reason",usairways,AndrewAquilante,0,,"Phoenixville. PA" " why didn't you reroute BOS to JAX via DCA through CLT instead forcing an overnight passengersLose",usairways,"evan_salmon",0,, " why does it cost $900 to change a $100 ticket when it only cost $150 to purchase a new ticket?",usairways,Allisonjones704,0,, " why does this flight keep getting delayed Late Flightr and Late Flightr?",usairways,"Geneva_Sands",0,,"Washington. D.C." " why don't you hire people to deal with the call volume. this is absolute garbage incompetent",usairways,RealDaveOrtiz,0,,"iPhone: 39.285219.-76.622649" " why have me board a plane knowing there is a maint issue? US5235.",usairways,ericabevill,0,,"Chicago. IL" " why is it impossible to change / buy preferred seats via your app?",usairways,hamervich,0,, " why let passengers on board when there was an issue? Over an hour & the pilot doesn't know when we'll leave.",usairways,FaknilO,0,,"New Mexico" " why load us on the flight if the captain was over the hours he could fly in one consecutive period? Unacceptable.",usairways,"lj_verde",0,,DC " why no ground crew at DCA when we're already Late Flight arriving evenLate Flightr",usairways,MendezJenn,0,, " why now just announce delay of 4478 from PVD when you knew captain was already on delayed flight coming in? Frustrating",usairways,jacove,0,, " why the hell did you overbook a plane when you knew people actually had seat assignments. inept uncaring piss poorplanning",usairways,ElmiraBudMan,0,,"Does it really matter" " why the hell u left *alliance and joined 1world is beyond me not a smart move time to start looking at other carriers",usairways,msk2216Matt,0,, " why the hell will you not put us in a hotel when you've stranded us. Your message says mechanical issues not weather. usairways",usairways,"jph_sc",0,,"Charleston. SC" " why won't you help me get my luggage back? I'm a teen trying to change the world in DC Flight5182 usairways",usairways,NickyAmberJones,1,,Earth " why would a flight arrive Late Flight or leave when 60% of your passengers have a connection?",usairways,NChanelJoy,1,, " why would you board ppl on a plane b4 its their turn to de-ice? Why would you have ppl then wait through the hour long process?",usairways,MusJew2daRescue,0,,Earth " why would you not give us the option to get off the plane instead of sit on it for an hour and a half when you knew at the gate",usairways,riricesq,0,,"On a beach" " will I get the full amount credited to my account for US Airways credit?",usairways,bobbyisaacson,0,,"San Francisco. CA" " will all flights out of DFW be Cancelled Flightled today?",usairways,"The_BlueAnchor",0,,"Dallas. TX" " will do. maybe the pre-purchase meal email is because the flight is 9 min short of 3 hours. so I guess there are none offered",usairways,CraigHall19701,0,,Delaware " will do. Hoping for a voucher for a future flight Optimistic",usairways,ShiningLghtPE,0,,"Pittsburgh. Pa" " will my known traveler no. transfer over from ? when I check in at t-24 as an AA elite I can get choice seats?",usairways,bradleycfox,0,,"Seattle. WA / 36.000 feet" " will never travel with you again. This is insanity. storms are inevitable but making us hold to just add a lap child badservice",usairways,snptaylor,0,, " will shall see in the next couple of minutes.",usairways,Ekubolage,0,,Orlando " will these prices be honored? Ive waited this 1 1/2 hours on hold to make sure I can still get the prices I originally started",usairways,CaseyLemke,0,,Denver " will you be issuing a travel advisory for CLT for Thursday? A significant snow storm is in the way Wednesday night.",usairways,kschus1,0,, " will you fly me to somewhere warm? I'm tired of this snow! :(",usairways,jayarrre,0,, " will you hold 475 today for connecting passengers coming from delayed flights?",usairways,JesseMendelson,0,,"Washington DC" " will you please start offering more routes out of to more locations instead of just charlotte and atlanta",usairways,wclsc59,0,,"johnson city tn" " will you please update your website with the most current flight status? And update your customer service phone on thx",usairways,rkasold,0,, " with a glass of wine once we hit altitude?",usairways,jasonkallsen,0,,"Minnesota. USA" " with chocoLate Flight please... i m melting http://t.co/jJdoSFYIBM",usairways,dailylaurel,0,,"Bruxelle-Paris-Marseille-(BPM)" " with such disrespect I cannot even begin to explain. He has an issue with women and he literally yelled at me and pulled me off",usairways,smaguire2,0,, " with the weather mess in the South. I missed my connection in CLT. Impressed though with the Cust Serv phone reps today.",usairways,kbutsunturn,0,,"Raleigh. NC" " with this livery back in the day. http://t.co/EEqWVAMmiy",usairways,airliners2,28,,"Airports Around The World" " won't waive $200 fee due to neptune. Can't use credit w/o paying fee. Couldnt get to destination to use their tic waivethefee",usairways,Ltos5363,0,,"South Shore. MA" " wonder if this misery is considered a damage in a breach of contract lawsuit lawyerup",usairways,XtianinNYC,0,, " wont waive fees for flight Cancelled Flightlation due to neptune To use credit. $200 fee. Couldnt reach destination notmyfault",usairways,Ltos5363,0,,"South Shore. MA" " woohoo! He still has 1 more flight but so happy to hear they're in the air. just about cried! (Must be the preggo hormones!) thx!",usairways,PinkBird,0,, " worked w/ Tiffany H at cust service desk in Charlotte and she was helpful and patient. Still stuck. but she was great.",usairways,JessicaRyckman,0,,"Washington. D.C." " worse experience. Clt to DC. Oversold by 20. lost CARRY ON luggage.Cancelled Flightled connecting flight to NYC. flydelta",usairways,LaChic4ever,0,, " worst airline ever....left without luggage for 7 days. submit $700 expenses and they offer a refund of $297? badservice",usairways,SLKToday,0,,Manchester " worst customer service I've ever experienced. I'll never fly your airline ever again. I have to pay to sleep in Philly. Fuck you.",usairways,jimmydubbybubby,0,,"Been inside your mum since '92" " worst customer service experience ever today. Get it together.",usairways,"Tracy_M_Levine",0,, " worst customer service. Still not providing me an answer even after I drove back to CLT airport. been rude & unacceptable fail",usairways,tannapistolis,0,, " worst customer service. ticket was 180 and fee is 200 it's ""not worth it"" for them accommodate me given circumstances in BOS",usairways,daniellerobbio,0,,"Washington. D.C." " worst experience ever with you guys…see my blog tomorrow on my experience. Maybe you can help make it better.",usairways,masonkesner,0,,"Arkansas. USA" " worst experience ever!!!!",usairways,BigFishRealtor,0,,America " worst experience with you. Cancelled Flightled flight. no voucher and no luggage because ""ramp was broken."" No other ramps in Charlotte??",usairways,"ChrisWalters_WV",0,,"West Virginia" " worst service at Reagan Int. I rarely post about a company or service. but I am so annoyed. Not weather reLate Flightd…incompetence.",usairways,jtbloom,0,, " worst trip ever! Wish pilot would've let me off plane at 12pm during 1st delay. Now 1030pm and still sitting on runway.",usairways,BUsoccer,0,,"www.bucknellbison.com" " would be less annoying if road conditions weren't getting worse with every min U keep passengers captive for no good reason.",usairways,RhondaReger1,0,,"Knoxville. TN" " would be more pleased if you reassess your business practices. Goal should be to have passengers on plane as little as possible",usairways,MusJew2daRescue,0,,Earth " would have been nice to be offered in flight credit. Especially since I'm staring at empty overhead room.",usairways,ThisGuyShaun,0,, " would help if you flew bigger planes into TLH. All my team mates made it to the training but me.",usairways,eozonian,0,,TLH " would it kill you to give me 30-60 seconds of bad muzak instead of constant commercials while on hold?",usairways,navydocdro,0,,"okinawa. japan" " would like to see you do similar in PHL! http://t.co/n9vGe2nPIB",usairways,"tee_phimu",0,,"philadelphia. pa" " would love it if you could get my wife home sometime soon - she has been stuck in Orlando and now stuck in philly for too long",usairways,SeanKelly23,0,,"Greensboro NC" " would you consider honoring the original fare price if I were to try Flight Booking Problems the ticket again?",usairways,LayneHillesland,0,, " wow this airline is a joke. absolutely horrendous customer service. you guys should be ashamed.",usairways,MeghanTeeth,0,, " wow.. Flight Cancelled Flightled. slept on the floor at the airport and now flight delayed",usairways,"Marci_DZ",0,, " yay for glitchy tracking system! My bags made it to my destination and not Laguardia like the app said!",usairways,hhagerty,0,,"Denver. CO" " yeah . I have been expecting The same for 3 hours",usairways,VirginiaRmz,1,,"Mexico. D.F." " yeah I know that but that doesn't get me my money back does it. everytime I fly with you something bad happens.",usairways,KinnaneCallum,0,, " yeah either by refunding my money or 2 free round trips to compensate for all the trouble we were put through.",usairways,AngelicaJoni1,1,,NY " yeah you guys just told me to call the website that I booked from. I booked on your website. UNACCEPTABLE",usairways,BokaLaBoca,0,, " yeah. the mark was like a mile back. Also we're an hour Late Flight. So thanks a ton for the great service today.",usairways,collyneliz,0,,"DC via Louisiana" " yep. check it and my gmail 'Promotions' folder regularly... :-(",usairways,CraigHall19701,0,,Delaware " yes - tells me the only way to mod plans is to call the 4322 number.",usairways,PhilHagen,0,,"Lewes. DE. USA" " yes .not sure how you guys don't know gate is occupied and keep us waiting",usairways,"amits_28",0,,NY " yes I can pay out of pocket that us not helping me for loosing my first class ticket to coach. I want resolution or a comp",usairways,CGrescueswimmer,0,,"St. Louis. MO" " yes I did thank you! They did a great job turning the flight in jan !",usairways,Shroomcam,0,,Orlando " yes I know the industry procedure on baggage. Thanks for helping..... 😉 what about the impossible connection that started this?",usairways,Gregm528,0,,NY " yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http://t.co/JhXWMuTx4G",usairways,claytonconway,0,,Seattle " yes but again valuable time has been lost",usairways,CicilyGray,0,, " yes but lost a whole day. Frustrating!! poor customer service",usairways,kimlynam2,0,, " yes had to go pick up and pay 40 cab ride very rude employee poor customer service",usairways,andreawalls21,0,, " yes it landed at 11:40am. Should not take another 12+ hours to go 40 min drive. Was assured I would have this am.",usairways,jakenemmasmom,0,, " yes thanks I have never seen anything like this and I come to Yuma all the time. big disappointment. There are 40+ still waiting",usairways,nickpasculli,0,,"Monterey County. CA" " yes travel is complete flight 5095 from CLT to CAK Feb 18",usairways,diansnyder,0,, " yes. Every one of these on every flight is like this. There needs to be more Velcro or something",usairways,relaxed137,0,,Arizona " yes. But the manner with which it was done was harsh for those affected. Already checked in. No remorse. Weak alternatives.",usairways,"shaun_g",0,,Nairobi " yes. I was rebooked the next day (Weds). Thanks. Just upset that I lost 2 additional work days AND paid for my own hotel. losing",usairways,nrhodes85,0,,"Dixie State College" " yes. It says bag is being delivered. The local number says Not Open. Asked main for cust service got hung up on.",usairways,johnhughesrocks,0,, " yes. but I had to pay more for another flight to get me out tomorrow since there weren't anymore for tonight...not fun :-/",usairways,elysebeme,0,, " yes. but we were answered and put back on hold while they were to check on our request.. 50 mins Late Flightr nothing!",usairways,MLasichak,0,,"Crofton. Maryland" " yes. i am as well. **FIVE** HOURS ON HOLD. FOLKS. Can you PLEASE tell me if this is typical?! Trying to be understanding here.",usairways,PhilHagen,1,,"Lewes. DE. USA" " yes. it's a domestic flight. Thank you!",usairways,haskinsmindy,0,,"Phoenix. AZ. USA" " yes. thanks but took forever",usairways,MarshallSchwart,0,,"at the rink" " yes. with Delta!",usairways,roanwild,0,, " yesterday we were delayed for SIX hours w/lil to NO explanation we paid LOTS of $$ 2 fly w/u & this is how u treat ur customers?",usairways,jadedhippie09,0,, " yet again your staff in Philadelphia failed to send my luggage home with me. alwayshappensthere angrytraveler",usairways,jillhelsel8,0,, " you airline is doing rather poor right now. In SLC waiting to take off. Was suppose to take off now 2 hours and 3 minutes ago!",usairways,TheHaileyTate,1,,"Barneys New York" " you are absolutely terrible at managing these delays... Been delayed and undelayed and delayed 6 times now. 10 AM office hours.",usairways,theEnergyMads,0,,"University of Vermont" " you are cutting into my pregame time. Go !!!!",usairways,POnions,0,,"CT. USA" " you are horrendous. Pull your shit together",usairways,kpbball41,0,,"Boston. MA" " you are supposed to be in the business of belong customers: not humiliating them",usairways,smaguire2,0,, " you are the actual worst. You have zero respect for your passengers. I'm officially done flying with you.",usairways,"mcgarr_ok",1,, " you are the worst.",usairways,jamokee,0,,"Sandy Eggo. California" " you call this a window seat? airbus321seat14Fproblems http://t.co/ZKOE6clGiU",usairways,iansilverman,0,,Philadelphia " you can send my luggage to my house👋",usairways,HassettHelen,0,, " you can thank supervisor Jeanine and her coworkers for the excellent customer service they provided",usairways,GREATNESSEOA,0,,"McKinney TX" " you can't control the weather but you CAN control your systems. processes. people and attitudes. anotherfail",usairways,VikingJim60,0,,"Doylestown. PA" " you can't control the weather but you can control customer service. Without luggage for 24 hours & still yet to speak to a human.",usairways,ClaudOakeshott,0,,"Washington DC" " you can't even track my bag to see where it is. It's like it's disappeared.",usairways,tannapistolis,0,, " you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! freeflight",usairways,JKlein126,4,, " you gladly take the loyal customer's money but when you cause an inconvenience you do nothing to help fix the problem you caused.",usairways,Allisonjones704,0,, " you got me home 30 hours after you were supposed to... I was living in an airport. you offered no monetary assistance!",usairways,JessBenge,0,, " you got to be ""F""ing kidding me Usairways. 2hours on hold listening to yall selling loans and Valentine Flowers...SMFH",usairways,sydsimone,0,, " you guys Cancelled Flightled two of my flights yesterday and I checked the bag to Huntsville and it went missing in Philly.",usairways,"Taryn_Sunstrom",0,,"The Shire" " you guys are the worst airline I've ever dealt with. No notifications. no keeping customers updated. Terrible service",usairways,rossj987,0,,"Washington. D.C." " you guys have my luggage in San Jose and were supposed to deliver it to my hotel hours ago!! Please contact me.",usairways,Andyba25,0,,South " you guys have to be the worst. We are flying into Philadelphia and have only two jetways available for an on time plane. pisspoor",usairways,ElmiraBudMan,0,,"Does it really matter" " you guys lost my luggage",usairways,"Taryn_Sunstrom",0,,"The Shire" " you guys should be nice and just give your routes to jet blue and southwest. At least they treat their customers properly.",usairways,rossj987,0,,"Washington. D.C." " you guys straight up suck ass",usairways,POnions,0,,"CT. USA" " you guys suck at JFK tonight -- oh this MORNING!!!",usairways,PepeStudioNYC,0,,brooklyn " you have got to be kidding me! No info on 4565 from DCA to BGR and your phone line tells me to call back Late Flightr?",usairways,JQCalderwood,0,,VA " you have most likely lost my business. Terrible experience! Too many times stuck on Tarmac and last min Cancelled Flightled flights. Done",usairways,dmorgancu,0,,"Clemson. SC" " you have the ability to switch my flight to but you cannot tell me where my bags are.",usairways,TheTaxDiva,0,,MiamiHoustonDCHouston " you have to be crazy! Treated my mom very poorly. Not happy! usairwaysfail",usairways,JeffFassett,0,,Florida " you idiots kept an on time plane on the Tarmac for over an hour forcing us to not be there 10 minutes before.",usairways,ElmiraBudMan,0,,"Does it really matter" " you keep suggesting people call 800-428-4322 but we just end up on hold for hours. You seriously don't have a better method?!",usairways,MrRenevendez,0,,"Where you least need me to be" " you need to check information regarding hotels. shuttles. re routing flights. delayed flights",usairways,luvisalluneed4,0,,"somewhere only we know" " you need to figure your scheduling out! worstflightexperienceever getmehome",usairways,"Erika_Ferg",0,,Wisconsin " you reminded me today why I fly ",usairways,landonschott,0,,"Austin TX" " you run a piece of shit airline!! Thanks for ruining AA",usairways,od2be2003,0,,"Dallas. TX" " you say to call travel agency and they say we cant refund because usairways didnt accept this.",usairways,caneryilmz,0,, " you see now that is a lie. They auto respond with insulting email. sucks",usairways,Twinscream1,0,, " you should get better employees✌️",usairways,helmsdanielle10,0,, " you should update your passbook passes with any gate changes.",usairways,hlauinfo,0,,"Los Angeles" " you suck and you ruined my day. And my vacation isn't even until June.",usairways,LonniebetCh,0,,philadelphia " you told us last night that there was a ground stop at O'Hare FOUR HOURS AFTER Obama landed. stop blaming someone else",usairways,eteune,0,,"Chicago Area" " you used to have an evening flight DCA-DSM and an early AM return. Now it's middle of the work day for both. Inconvenient.",usairways,ClareGannon,0,, " you would rather a while plane get exposed to a nasty contagious virus then work wth me to get my flight changed to a Late Flightr date",usairways,ashwatson3,0,, " you're killing me from the inside",usairways,"Matt_Bernanke",0,, " you're killing me sche a flight to board 3 min after mine arrived with gate on other side of airport genious",usairways,KennethBracy,0,,"Where ever God puts me" " you're really fudgin up with all these delays 😡 justwantmybed",usairways,"fischer_pricee",0,,"ODU swim and dive '17" " you're right it's not fun. Especially when I don't have much of a choice. Lol. curvygirltravels",usairways,CURVESandCHAOS,0,,"Los Angeles" " you're the only airline that's not open sooner. It's not a confidence booster.",usairways,emmahhjo,0,, " you've completely ruined a pro athlete's ability to prepare for a race. Now you won't help him get the bike he needs to the DR?!",usairways,LindsaySweeting,0,,"Asheville. NC" " your CSR in PHL suck. Flt 3883 gets cx'd. i get rebooked to the next day? On standby for 4011. Not hopeful.",usairways,bergie72,0,,"Hanover Twp. PA" " your IVR hung up on me because of high call volume? I need help. Call me",usairways,mjkelesh,0,,"O-H" " your a miserable airline and your loss of revenue is a reflection of that. Go extinct. A merger only delays the inevitable",usairways,rossj987,0,,"Washington. D.C." " your agent did not say",usairways,MoamarMoMoney,0,, " your airline also delayed our bags to us for 4 hours & refused to ship them to our local airport disappointed stillbagless",usairways,rylietolbert15,0,,"New York" " your airway is a joke. I have never dealt with worse service",usairways,mitchsunderland,0,,"Florida Raised. NYC Based" " your app is bad. and you should feel bad.",usairways,jekyllandheid12,0,,"Chicago. IL" " your app sucks balls compared to ",usairways,od2be2003,0,,"Dallas. TX" " your chairmans phone is down. what other number can i use?",usairways,crshipferling,0,,"ÜT: 35.029717.-80.9659" " your checkin at is a shitshow. and the agent behind the counter who tried to send me to the wrong destination=rude!",usairways,MsDixieDeLight,0,,"New York. NY" " your computer system went down ok that is understandable but the agents make it worse by not helping her or anyone else",usairways,patrickcota5,0,, " your customer service has a recording that says we are to busy to assist and hangs up. Great touch. poorservice ",usairways,Gregm528,1,,NY " your customer service at CLT is terrible!!! My flight was delayed from JFK for 2 hours! Get to CLT to horrid customer service!",usairways,KoilsByNature,0,,"World Wide" " your customer service in Philly is deplorable. rude & unprofessional gate agents after delays & Cancelled Flightations takingthistothetop",usairways,CMocz,1,, " your customer service is a joke. First a mechanical Cancelled Flightation. now weather. On hold since 5:30 am. No humans. Pls call me!",usairways,danielfine,0,,"Phila. Princeton. NYC." " your customer service is a nightmare. I have been on hold for 1 hour. I'm a platinum member with AA and feel like it's worthless",usairways,DoctorRedz,0,,Jamaica " your customer service is atrocious.",usairways,lincord88,0,,"Washington. DC" " your customer service is horrendous. Between the way employees speak customers and their lack of care for problems with flights.",usairways,STPVRITCK,0,,"LS ❤️" " your customer service is horrible",usairways,TheTaxDiva,0,,MiamiHoustonDCHouston " your customer service stinks. Trying to book a flight for hours now and keep getting hung up on. usairwayssucks",usairways,mikemayo1428,0,,"Portland. ME" " your delayed flight out of Wilmington made me miss my flight out of Charlotte. Figure out how to take off and arrive on time.",usairways,RuthieSeale,0,,"Aldie va" " your flight attendants are all jerks 🐳",usairways,BCchillennnnnn,0,,VA " your lack of customer service has shined. I need you to step up and get my lost baggage to delta. So they can return it to me.",usairways,Gregm528,0,,NY " your mobile app is horrible! Needs a major overhaul",usairways,CDarnall1,0,,"Lexington. KY" " your new seat assignment service is an embarrassment to airlines and customers worldwide. shameonyou usairwayssucks",usairways,syfialkoff,0,, " your people are kind and hardworking the infrastructure you have given them is horrid massivefail failphone fail",usairways,ChristineStorch,0,,"Winston-Salem. NC" " your phone system is not working at all I have been bumped again so now I am at 3 times I need to get out of mco",usairways,bdaneu,0,, " your pple did a great job w the madness however some of your systems need help. I appreciate the hard work & the push to b better",usairways,ALHphoto,0,,"Raleigh.NC" " your rude staff said"" I don't care that we are out of market place food you're going on vacation and I have to work"" nice huh",usairways,elias02,0,, " your saving grace was our flight attendant Dallas who was amazing. wish he would transfer to Delta where I would see him again",usairways,MindyPack,0,,"salt lake city. utah" " your service at PHL is abysmal. An hour on the runway waiting for a gate. no information anywhere. missed my connection abysmal!",usairways,thestustein,0,,"New York" " your service has been awful in Boston and I had to pay 25 extra dollars than I was supposed too I am very dissatisfied mad",usairways,"Jack_Kairys",0,, " your service in Philly is unacceptable. Look into better service✌️ a 16 yr old shouldnt have a hard time http://t.co/WDAKTmr7Mj",usairways,helmsdanielle10,0,, " your service sucks.",usairways,lincord88,0,,"Washington. DC" " your staff at LAX really messed up on this one. Failing to scan my suitcase tag.",usairways,tannapistolis,0,, " your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her!",usairways,culvert,0,,"Miami. Fla" " your team was just terrifyingly rude to a young mother & her baby trying to check in to a flight from PHX to JWA. Help her out.",usairways,scottsalkin,0,,"San Francisco & Scottsdale" " your ticket agents at gate 4 in Providence airport rocked tonight. especially Kristy. sorry if that is not the correct spelling.",usairways,bartha75,0,,"san diego" " yup 1:34 minutes was my limit of waiting on hold so thanks for nothing",usairways,iamlisa222,0,,Wisconsin " ~45 minutes means no public transit home and an expensive cab. Promises doesn't make up for it",usairways,easmn,0,,"Washington. DC" " — I had exceptional service on flight 403 from IND to PHX!!",usairways,TreyWheelerCEO,0,,"Lima. OH" " 😂. Passed frustrated 4 hours ago after being asked to get off the first plane I sat on for an hour.",usairways,KIDwonder444,0,, "- can you tell me what the policy is for preboarding with small children? Is that still a thing?",usairways,kelleynandrew,0,, ". 1st a reaccommodation. now a delayed flight for this one. & the Gate Agent still hasn't mumbled a word. Folks getting anxious.",usairways,RealcornerboyT,0,,"Any Martin Luther St." ". I know you're dealing with the weather. but is a hot mess. Pls send reinforcements",usairways,stealthmaestro,1,,"Philadelphia. PA" ". I'm delayed in Cha. will miss my connection in Charlotte for lga. Not good",usairways,mma718,0,,"Queens. New York" ". I'm expecting 400% reimbursement for the unprofessional decisions with US728 on 21 Feb. Check your very full complaint box.",usairways,thomashoward88,0,, ". On hold 2hrs after my flight was Cancelled Flightled & ""Anthony"" was beyond rude and not helpful! they're weighing you down.",usairways,XtianinNYC,0,, ". On phone hold for 30+ mins trying to speak to an agent. Can't change reservation online. Sigh. badcustomerexperience",usairways,jetland,0,,Twittersphere ". R U aware your wait time to talk to a sales agent is always 30-60 minutes? Unacceptable. At least employ a call back feature!",usairways,TrevorHam01,0,,NYC ". Yet another delay/missed connection....and your customer service has an attitude with me? Wow.",usairways,chuckbaker5,1,, ". another hour gone & they sit with more snow on them! Seriously?! http://t.co/Fupf0UAyir",usairways,SSGV,0,,"Kokomo. IN" ". can't control weather/flight attendant.Can control this-green ACU bag. 1.5 hrs & counting! Yep that's me! http://t.co/0jUtCDRLjl",usairways,SSGV,0,,"Kokomo. IN" ". if I rebook on another airline after my flight was Cancelled Flightled. do you reimburse? I need to get home today. not Tuesday.",usairways,JulieMerks,0,, ". wow. awful customer service.",usairways,SophAustenSneak,0,,London ": I experienced what defines customer service on FLT1999. A flight attendant willing to follow up with a passenger on bag charges",usairways,garyatsga,0,,"Dallas. TX" ": I relied on US Airways. and that was my mistake. Awful customer experience.",usairways,StephanSDalal,0,, ": u didn't bother following up. we booked with . understands cust srv: provided lunch 4 delays & upgraded seats!",usairways,CLChicosky,0,, " E190 lands without nose gear in Houston - http://t.co/Yf9NhMwyFF",usairways,FAAupdates,0,,USA " Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home & back to work.",usairways,LarrySandeen,0,,"Southeastern Pennsylvania USA" " My bag is still in Colo Springs. I am disabled and have to search an unfamiliar airport and look for my bag. Not a good outcome",united,johnkarpf,0,,"Jacksonville. FL" " great way to start my vacation with an on time departure! Looking forward to my global first class suite!",united,NoviceFlyer,0,,"Tulsa. OK" " my home for the next 8.5 hrs. 777 GFC! :) http://t.co/MKpoGNntYC",united,NoviceFlyer,0,,"Tulsa. OK" " ""Your bag may or may not be at the airport. Unfortunately. no one at the airport is picking up the phone or responding to messages.""",united,MikeShor,0,,"Coventry. Connecticut" " ""delayed due to customer service"" Huh? http://t.co/XlTV5z6sT1",united,TQHopper,0,,"Boulder. Co" " 1758 now going in 40 min waiting for other plane to vacate gate. findanothergate",united,bricon67,0,,"ÜT: 33.987103.-118.399024" " 767 taxing in at ORD avgeek http://t.co/uPocMmuLUN",united,GDClearedToLand,2,, " - In case you're reading this. UA230. right now. 7D. So many oversized carryons taking up too much room. Enforce your rules.",united,AG1181,0,,"New York. NY" " - Ridiculous to fly outdated 757s anywhere much less btwn IAH and SFO. No power ports. no Wifi. no personal entertainment. TORTURE",united,tcfitz3,0,,Houston " - flight Cancelled Flightled. 4 hrs at airport to book a new one for $95. Just got two invoices for the flight. each for approx $300. Really?!",united,hsimpson100,1,,"Belfast/Boston" " - routing a person from Houston to Newark. NJ and then to SFO is not acceptable.",united,21stCenturyMom,0,, " 50 minute wait times to help with a Cancelled Flightled flight?? Help a guy out?",united,"dlc_dc",0,,"Washington. DC via Nebraska" " do it again! I will now miss one or probably both our Aspen events. Fail",united,johnwoodRTR,0,,"Hong Kong" " and the hits keep on coming. http://t.co/44ZHmfDIW6 unitedfail unitedwithivy",united,uncmnwellness,0,,"Ventura. California" " Adopting 2 yr old child from Ethiopia. Flying from ADD to GRR on 2/28. Need to add child to reservation and get costs. Help! Thx",united,The5y5Adm1n,0,, " Airlines Cancelled Flights OC FLL flight today. $700 to switch. No notice no apology. Done flying UnitedAirlines.",united,"27_POWERS",0,,"Costa Mesa. CA" " Airlines Cancelled Flights OC FLL flight today. $700 to switch. No notice no apology. We are done flying UnitedAirlines.",united,SurveysOnTheGo,0,,"Costa Mesa" " Airlines Is Changing Its MileagePlus Program: Winners And Losers http://t.co/F1yvAiO9ul http://t.co/vGlx6Ykwqg",united,VidFall,0,,USA " Airlines' CEO Jeff Smisek: Disloyal to Loyal Workers http://t.co/0cevY3P42b via ",united,lanceklug,0,,Sacramento " Bringing your ""A"" game with premium cabin dining. Nice! https://t.co/zgOQoxjBQY",united,cbailey52,0,,Pittsburgh " Brothers baggage was lost on route to 2015 Panamerican Cross Country Cup Championship in Columbia. His race is Sunday. Please help.",united,iandroid614,0,,"Kearney. Nebraska" " Can you increase the legroom? : How airlines compare http://t.co/diUfep8n2q via ",united,"tech_henrywong",0,,"Greater Seattle Area" " Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you.",united,XlnsMngr,0,, " DO NOT FLY UNITED WITH CHECKED BAGGAGE! It will never find you!",united,"szymanski_t",0,, " Global First Class Lounge ORD menu. Yummy! http://t.co/egKvFoKogj",united,NoviceFlyer,0,,"Tulsa. OK" " Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-(",united,RLaPedis,0,,"San Bruno. CA" " I have never been so grossed out in my life. What a disappointment-yet again-flying with you.",united,ADolledUpBlog,0,,"Salt Lake City. UT" " I have no way of making phones calls... Need to handle via Twitter/email/web. Thank you!",united,The5y5Adm1n,0,, " I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight",united,adamdpeterson,0,,syracuse " I'm hoping we don't miss our LAX - ITO connection. Not looking forward to being stuck at LAX overnight with our team....AGAIN!",united,cslhilo,0,,"Hilo. HI" " I'm pretty sure I've got shin splits from SPRINTING through IAH only to watch my plane pull away from the jet way...",united,themkhiggy,0,,"Houston. TX" " Is Changing Its MileagePlus Program: Winners and Losers http://t.co/38OTLzAK5d airline travel loyalty rewards",united,BlueOceanTweets,1,,"Halifax. Nova Scotia" " OMG WHERE IS MY BAG??? YYZUA70435 - enough with the shenanigans already. It's getting real old real quick!!",united,skyjumper77,0,, " Over the last week. United has provided me with the worst customer service experience of my life. Disgusting. united",united,BKnowles314,0,,"St. Louis MO" " Personal Device Entertainment system is great but with app crashing every 10/15 mins I'm glad it's free for now.",united,timdrewitt,0,,"Aylesbury United Kingdom" " Right now at Tropic Air in San Pedro. Belize. Line out the door. All due to elected & appointed hacks http://t.co/kKEDjNRTWo”",united,RussPJohn,0,,"NOLA Reb" " Stars and Bars A320 avgeek http://t.co/mWSoGUC33p",united,GDClearedToLand,0,, " States faundation was by faith Judeo Cristian it was by ideologias.@ http://t.co/mWBk68k0A3",united,mechv1963,0,,"East Coast. US" " THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? goodenoughmother",united,goodenufmother,1,,"GEM HQ (aka walk-in closet) NY" " UA1740. As the inbound flight dep time gets closer you push it back 15 min. You've been doing this for 2 hrs.",united,jordanslott,0,,"Jersey City. NJ" " Wanted to compliment ur phone agent Jeanette for reFlight Booking Problems RDU to SEA thru SFO after connecting flight thru EWR was Cancelled Flightled.",united,zengerle,0,,"Chapel Hill. NC" " We've been waiting on tarmac for >:1hr because apparently UA1116 is overweight & we returned to gate. WTF fb",united,cristobalwong,1,,"San Francisco Bay Area" " What idiot designed your seats? Armrest TV remote & resting elbows don't mix. Seatmate keeps changing channels & blasting volume.",united,StephanieWeyant,0,,"New York City" " What's your phone number? Customer service question.",united,MitchBlatt,0,,"Nanjing. China" " WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent experiences.",united,RWMann,0,,"Port Washington. NY 11050" " Wonder why people hate dealing with airlines? Ridiculous and inflexible ""policies"". I need a phone number and a resolution. Now.",united,Scotti,0,,"Grand Junction. CO" " You were doing so well until the PHL-SFO flight yesterday. Major miss. Unfriendly Premier cabin crew. Baggage cluster at SFO.",united,TheFireTracker2,1,,"Global- Mostly Silicon Valley" " Your customer service for Mileage Plus customers is a disgrace. I just spent 45 min on the phone to reset a pin number. with no luck",united,k8slo,0,,"Washington DC" " agent did help me. My point: there's a problem & I don't want it to mess up somebody else's plans. Can u flow this to tech team pls?",united,theAdamW,0,,"Los Angeles. California" " also ran out of water and refused service costumerservice legit jk",united,ralonG2013,0,,"just living the dream" " an idea: monitor mileage members travel patterns enough to know when they change jobs/lose status...and make the transition easier.",united,"Kelley_Myers",0,,"Pacific Northwest" " and . Not to pile on. but it's time to update your in flight TV package. http://t.co/Lug4MFVWsA",united,OMGreller,0,,"on my iPhone" " and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse!",united,"F_Mattioli",0,,"Martinsburg.WV" " appreciate the early arrival of UA1002. but any chance ORD will ever bring the bags out?",united,joshanon,0,,"San Francisco. CA" " are you able to see if there are seats open on another flight??",united,iworkinsmm,0,,"Los Angeles" " blocked me from DM'ing them because they would rather I complain about them in a public forum",united,GeorgeMcflyOG,0,,NJ " can you help me get from IAH to SFO earlier tonight?",united,XlnsMngr,0,, " can you let us out of the gate now. UA1157",united,wisemana,0,,"washington. dc" " come on. reopen 1285 at ORD and clear your growing DC backlog",united,michabt,0,,"Here. There or En Route." " does a great job of answering public messages. Direct private messages. not so much.",united,changecollab,0,,"Columbus. Ohio" " flight 4465 almost half an hour at the Tarmac ""waiting for papers""... Cannot miss my connection at IAH !",united,globalnearshore,0,,"Off: NYC. Home: Hoboken. NJ" " flight delayed-no one remembered to turn the heat on flight 559 leaving ORD-seriously???",united,"Twist_OP",0,,Midwest " flight experiences R often frustrating. but 2day on UA5184 from CHI to WPG flight attendant April was amazing! She's 1 of the best!",united,nfriesen1,0,,"Winnipeg. MB Canada" " flight was scheduled for 11:56. it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense",united,"docmartin_10",0,,"Fort Wayne. Indiana" " fucked up. then voided my ticket. and KEPT MY MONEY. Not even an apology. I will never fly with your airline again. UnitedAirlines",united,"_Emilky_",0,,"Liverpool. UK" " gate announcement states delay due to maintenance yet app says Late Flight arriving aircraft tell the truth! ",united,pjmartin44,0,, " give me a direct number I can call regarding my lost baggage immediately.",united,Finrz,0,,"iPhone: 55.946030.-3.189382" " had a maintenance issue. Stuck in Geneva with meal voucher that won't even cover a pLate Flight of spaghetti. Really.",united,"paul_e_jones",1,,"Apex. NC" " has time to respond to everyone else's complaints but not mine. You just lost a customer",united,"The_CW",1,,"Ho-Flo/Columbus/NYC" " has two whole people trying to schedule a flight's worth of missed connections. Shameful http://t.co/6kqLhVaP7G",united,MrEschatologist,0,,"Arlington. VA" " how do you lose a gate checked bag DEN to ORD? Direct flight. Ugh.",united,"Ted_Bray",0,,"Colorado Springs. Colorado USA" " how is it that I book a flight with a reserved seat and then go to check in and find out I have no seat? WTF.",united,"xtin_t",0,,"Salt Lake City. Utah" " is an airline where you pay extra to get a better seat but by the time you board your overbooked flight. there's no overhead space.",united,AG1181,0,,"New York. NY" " is freaking worthless. I hate this airline. http://t.co/dN1if2cGwE",united,rdahlstrom99,0,,"ÜT: 40.635407.-73.991869" " is it possible to upfare to P a segment where I have a GPU waitlisted?",united,ssegraves,0,,"PDX / LGA / TXL / ✈" " is offering to reroute my SFO flight to LAX. Might be geography class time.",united,krisrice,0,,"Bedford. NH" " is officially the worst. most delayed. and least helpful airline I have ever had the misfortune of flying on",united,MiKasuga,0,,"New York. NY" " is the best way to re-unite me with my one true love. shopping in USA's fashion capital NewYork unitedVUSA http://t.co/rBn7StUij1",united,"travel_today",0,,"Sydney. Australia" " is the worst major US airline. More proof: they're boarding the plane with the outside galley door open in 0 degree weather. Wtf?",united,mforrest28,0,,"NYC. Sports." " is truly the drunk uncle of boarding. Don't believe gate agent that overhead is full: don't reserve aisle http://t.co/cdZhTyd0aK",united,cressman,0,,Utah " just played the Most bizarre ""safety"" video I've ever seen... http://t.co/Hlm2Oks6xl",united,rdahlstrom99,0,,"ÜT: 40.635407.-73.991869" " landed in den on time stuck waiting for gate for 30 min. Maybe an update would be a good idea capt?",united,bricon67,0,,"ÜT: 33.987103.-118.399024" " line up IAH avgeek http://t.co/dJHXvJT201",united,GDClearedToLand,0,, " lounge @ Heathrow Used by http://t.co/6hJucP694l",united,LuxuryFred,0,,"In First Class" " many people on Ua6318 are going to miss connections due to long wait time in SFO tarmac. Seriously u can't find an empty gate?",united,DJKHacker,0,,"Palo Alto. CA" " maybe find a different gate ua1758",united,bricon67,0,,"ÜT: 33.987103.-118.399024" " my flight from MCO has been delayed & scheduled to arrive after my connection departs. What options do I have?",united,ThatsVy,0,,SoCal " never heard of this? http://t.co/QDebyaHqfM",united,aliasboogie,0,,"New York City. NY" " no consistency. Denver agents say no standby with checked baggage citing FAA. Your website policy says otherwise. time2switch",united,tyguybye,1,, " now what?!? http://t.co/5hpSqVRjK8 flight was gone when I got off plane! BusinessTravel goodenoughmother",united,goodenufmother,0,,"GEM HQ (aka walk-in closet) NY" " of urgency. but this is ridiculous. Your ceo claims to be customer focused. yet when delays happen. planes sit and customers are",united,"docmartin_10",0,,"Fort Wayne. Indiana" " pre-dawn flight to miami from EWR. Annual SOBEWFF trip. Now.",united,greekcelt,0,,"New York" " rescheduled my return flight from Japan? Uh why? Trying to call UnitedAirlines customerservice - 45 min wait. fun",united,"steve__chin",0,,"San Francisco Bay Area" " says we had a weather delay in YXE this morning. The ""weather"" didn't affect any other airline. UA6136 http://t.co/4JdvK8tCqx",united,"rmeyers_5",0,,Saskatoon " should find a way to distinguish boarding of premier members and credit card holders. Group 2 is too big!",united,"doug_kurtz",0,,"Dallas. TX" " site errored out at last step of changing award. Now can't even pull up reservation. 60 minute wait time. Thanks !",united,Zortrium0,0,, " so what’s the deal? Do u provide voucher for overnight or am I cozy on the floor at OHare ? gross HelpMePlease AnyoneThere",united,goodenufmother,0,,"GEM HQ (aka walk-in closet) NY" " so you jacked out my cousins trip to Portland and then Cancelled Flightled her return trip?! No more United",united,pdxmucci,1,,"Portland. OR" " super lame that you charge $8 for tv on an international flight to the US. It isn’t 1997!",united,wisemana,0,,"washington. dc" " terrible illogical re-route after Cancelled Flightled connection. Then made me pay to check bag. Then lost bag. ual",united,lingley,0,,"ÜT: 42.706796.-71.210754" " thanks to Lea in the Chicago office for her help in switching our Cancelled Flighted flights!!",united,girlsgetaways,0,,"Exactly where I want to be!" " the internet is a great thing. I am emailing executives in your company. maybe they will respond to me in a timely manner.",united,nate2482,0,,"Parkersburg. WV" " the ones who suffer. I understand delays. I don't understand trying speed up a process that has been delays to this extent.",united,"docmartin_10",0,,"Fort Wayne. Indiana" " ticket counter Masters out of SMF not very helpful.",united,EEMarone,0,, " to operated B767-300ER from Newark to Zurich replacing B767-400ER between 6MAY-23SEP instead till 23OCT avgeek",united,AlMehairiAUH,0,,"Abu Dhabi" " to start 3xdaily ERJ145 flights from Chicago to Evansville on 4JUN avgeek",united,AlMehairiAUH,0,,"Abu Dhabi" " to start daily B777-200ER flights from Newark to Frankfurt replacing B767-400ER on 2JUL avgeek",united,AlMehairiAUH,0,,"Abu Dhabi" " to start daily B777-200ER flights from Newark to Milan Malpensa replacing B767-400ER on 7APR instead 28MAR avgeek",united,AlMehairiAUH,0,,"Abu Dhabi" " well sitting on the ground 'on time' but waiting for a gate....again tiredofthis",united,kevinfla3,0,, " what the...? I go into the ""all airlines lounge"" w/ my Star Alliance Club Card in BCN only to be told Star Alliance isn't accepted",united,iamtedking,0,, " why can't you have an English/Spanish rep call me so we can locate my bag and resolve this issue?",united,"szymanski_t",0,, " why is it so impossible to actually get a passenger AND their luggage to their final destination?",united,ParsnipButter,0,, " why not charge for 2nd carryon instead of checked bag? Less jockeying for overhead space. happier passengers. more ontime departures",united,djsox5,0,,"Hingham. MA" " will not have to honor absurdly low mistake fares.",united,"Portal_Aviacion",0,, " wind chill in Ithica -17 degrees. and for the trouble of losing my clothes they give me a t-shirt. I'll burn it for warmth. united",united,TaylorWoot,0,,"Easley SC" " yall tried it with this little bitty plane flying out of boston!! I hate little planes!!!",united,alecearush,0,, " you need to get it together 3 of 4 flights Cancelled Flightled stranded with no car and my baggage is lost! You NEVER get it right.",united,nate2482,1,,"Parkersburg. WV" ". deaffriendly? Getting there. Read your review on http://t.co/2Brt0aTHaU: http://t.co/WzNp5q1M0H",united,deaffriendlyUSA,0,, ". What's going on with UA 236? outbound flight last thurs was delayed 4hrs How long will this delay be? worst2unitedflightsever",united,RaquelSnyderDC,0,,"Washington. D.C. Metro Area" ". will you fill it? Yes they will. Thanks! BringYourOwn. http://t.co/daaa0rqBXW",united,robbshurr,0,,"Boulder. CO" ": I feel very well informed. yes. the flight is indeed delayed. Thank you. http://t.co/FuCHZRZjg5",united,lisakaysolomon,0,,"San Francisco. CA" "​ has Cancelled Flighted 1 arrival into SHV tonight & the 1st departure flight on Mon. Feb 23rd. Check with your airline for flight status.",united,"Fly_Shreveport",0,,"Shreveport. Louisiana" " your person taking tickets is rude and now we are delayed 4-50 minutes because you overfilled fuel on the plane 500.",usairways,cmmsft,0,,"Shenanigan Central" " can a real person help me here? This customer service is poor. I'm at the mercy of someone since the flights are disappearing.",usairways,jtrexsocial,1,,Philadelphia " need to learn operations. Sit a plane overnight at gsp. and not realize there's a mech problem. Then delay flight 3 1/2 hours!",usairways,mjmena001,0,,"West Palm" " thanks for making miss connection. getting rebooked. missing that too. and a miserable day. Started my day @ 4:30am for nothing!",usairways,mjmena001,0,,"West Palm" "",virginamerica,"c_crubin",0,, " - Is Flight 713 from Love Field to SFO definitely Cancelled Flightled for Monday. February 23?",virginamerica,RheaThurman1,0,, " DREAM http://t.co/oA2dRfAoQ2 http://t.co/lWWdAc2kHx",virginamerica,vacations7,0,,"Turks and caicos" " Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys",virginamerica,EricLMitchell,0,,"San Francisco" " I applied over 2 weeks ago. Haven't heard back and I'm flying this week disappointed",virginamerica,MikeWiener,0,, " I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!",virginamerica,heatherovieda,0,,"this place called NYC" " for all my flight stuff wrong and did nothing about it. Had worst flight ever",virginamerica,TTINAC11,0,,"Las Vegas. NV" " how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? sad",virginamerica,shounshounette,0,, " ""You down with RNP?"" ""Yeah you know me!""",virginamerica,RamotControl,0,, " thankyou the DAL-AUS route makes my day!!!!",virginamerica,dreamerintexas,0,,"austin dallas chile london" " wtf I paid for direct flight on purpose not to have to stop for fuel exhausted frequent flier and nothing for inconvenience!",virginamerica,stephanieslome,0,,"San Francisco" " - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? uncomfortable",virginamerica,MustBeSpoken,0,, " - Your site seems a little wonked right now. May want to have a look. Tried on two browsers. No CSS? http://t.co/8qsQMM7KF2",virginamerica,jonesbasf,0,, " - amazing customer service. again! 💕💕 RaeAnn in SF - she's the best! customerservice virginamerica flying",virginamerica,TheDuchessSF,0,,Online " - can you tweet me the Cancelled Flight/chng fee for a flight? or can I rebook under one of your affiliates? If so. who are afiliates?",virginamerica,PlantFoodDude,0,,"NJ USA" " - the passenger in 7D. Flt 338 that assaulted me shouldn't have flown. I trust he's banned. Crew filed report to ",virginamerica,eatgregeat,0,, " - too many apologies! You r the worse airlines! Don't even respond to your cudtomers",virginamerica,ChrysiChrysic,0,, " . am I dreaming? Did you really just open up a route between Dallas and Austin?! And does this mean Houston might be next?",virginamerica,chrisdpatton,0,,"Annapolis. Maryland" " ...Please come to Minneapolis St. Paul!",virginamerica,killawattannie,0,, " can u help with flights to get a 2y old battling cancer who needs treatment in 🇺🇸 💗 🎀 💗",americanair,gemmabow19,4,, " your assistance yesterday when u Cancelled Flightled our flight was to give us a hotel hotline Shame on you!",virginamerica,ChrysiChrysic,0,, " us too! Terrible airline! Just gave us a hotel hotline number and said sorry",virginamerica,ChrysiChrysic,0,, " club Virgin is bumping in New York http://t.co/HaQc7GDg7c",virginamerica,TheAdamRizz,0,,"Dallas. Texas" " would have been a rough trip but LUCKILY we were on a virginamerica flight. weather",virginamerica,TheAdamRizz,0,,"Dallas. Texas" " Sorry. Mary Martin had it first!",virginamerica,SocialPLC,0,,"Twin Cities. Minn." " thanks!",virginamerica,SSal,0,,"Dutchess County. NY" " I DM you",virginamerica,TTINAC11,0,,"Las Vegas. NV" " ",americanair,"FreyaBevan_Fund",1,, " I have just checked in flight to SFO from LAX & been told as Atlantic Flying Club Gold I get no benefits?!",virginamerica,"Yorkshire_D",0,, " Done and done! Best airline around. hands down!",virginamerica,Nicsplace,0,,"Central Texas" " I'm Lady Gaga!!! She is amazing! 😊",virginamerica,KevinDemsi,0,,"Bali. Republic of Indonesia" " love all three but you really can't beat the classics!",virginamerica,jeffreymace01,0,, " - Carrie!",virginamerica,giffgaffman,0,,"UK. USA." " After last night tribute SoundOfMusic Oscars2015 ! I think agree",virginamerica,BobGlavinVO,0,,"New York. NY" " All were entertaining",virginamerica,lisaaiko,0,, " Julie Andrews all the way though was very impressive! NO to ",virginamerica,joyabsalon,0,,"Northern Virginia" " Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh.",virginamerica,emilybg78,0,,"Stockton. CA" " Julie Andrews. Hands down.",virginamerica,KSmithFoundHere,0,, " all are great . but I have to go with CarrieUnderwood 😍👌",virginamerica,adawson66,0,, " check the website before you go to the airport!",virginamerica,sbaaronson,0,,"Los Angeles" " Seattle bound. Wifey got me the duffle for vday. She's a keeper!!! Holla!!! http://t.co/JlOIbLnair",virginamerica,SoleXclusive415,1,,"Bay Area" " I'm flying your fabulous Seductive skies again! U take all the stress away from travel http://t.co/ahlXHhKiyn",virginamerica,mollanderson,0,, " Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race",virginamerica,0504Traveller,0,, " Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race http://t.co/rGYwJBbhm4",virginamerica,fromtheleftseat,0,,"Phoenix AZ" " All of group E was told there was no more room in the bins. when I got on the plane. was room for at least 4 bags in my row!",virginamerica,"total_janarchy",0,, " Already checked in so the page expired :X",virginamerica,miekd,0,,"San Francisco" " And now the flight Flight Booking Problems site is totally down. Folks. what is the problem?",virginamerica,usagibrian,0,,"San Francisco CA" " Another delayed flight? likingyoulessandless",virginamerica,MOCBlogger,0,,"San Diego" " Anytime. sugafly.",virginamerica,TLoui143,0,,"Out to Brunch with @Kanyewest." " Applied for Status Match on Feb 1. Got confirmation email same day. Still no news though. You guys have dropped ball Late Flightly 😥",virginamerica,joyabsalon,0,,"Northern Virginia" " Are the hours of operation for the Club at SFO that are posted online current?",virginamerica,JCervantezzz,0,,"California. San Francisco" " Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :)",virginamerica,"funky_bbq",0,, " Are there any sign up bonuses to enroll in Elevate?",virginamerica,loungesong,0,, " As one of the travelers affected by the Boston storm. I'm shocked at Virgin's complete apathy toward their customers.",virginamerica,RyScanlon,0,, " Atlantic ploughs a lone furrow in the MiddleEast http://t.co/DCoBoKN7EE ",virginamerica,LibyaBizInfo,0,,Libya " Atlantic ploughs a lone furrow in the MiddleEast http://t.co/FVUdmh27pF ",virginamerica,"DOHA_Insight",0,,"Doha. Qatar" " Atlantic ploughs a lone furrow in the MiddleEast http://t.co/vw4P4T4tLh ",virginamerica,AlgeriaTweets,0,,"Algiers. Algeria" " BIG Love/gratitude.mpower w/ http://t.co/1AGR9knCpf weRin OSCARS2105 VIPswagbags@ AvalonHollywood http://t.co/ybMbGs0dHn",virginamerica,ImThankfulRadio,0,,"Washington State" " Beats EPS Views. Takes On SouthwestAir VA LUV - Investor's Business Daily http://t.co/FLwmGDAHxu",virginamerica,NewsSWA,0,,FL410 " Because we never rec'd Cancelled Flightlation notice we were left w no options to fly out of PS. Driving to LA for a red eye Mon w kids",virginamerica,FiDiFamilies,0,,"New York City" " Boo for a not refunding a seat upgrade fee I did not want to buy in the first place!",virginamerica,insideout,0,, " CEO says Southwest & jetblue have strayed from low cost model.",virginamerica,tedreednc,0,, " Can I get some help with a support ticket? It's been 15 days.... Incident: 150202-000419 Thank you!",virginamerica,edzme,0,,"The other side" " Can you find us a flt out of LAX that is sooner than midnight on Monday? That would be great customer service 😃",virginamerica,FiDiFamilies,0,,"New York City" " Can you give me Silver Status for 12 months?",virginamerica,the22207,0,, " Can't bring up my reservation online using Flight Booking Problems code",virginamerica,serenaklal,0,,Chicago " Comenity Bank is a joke! Please change. Nothing but constant problems with this bank",virginamerica,fattbelly,0,,"S F" " Congrats VX on the new route! ✈️🎉",virginamerica,letherebeflight,0,, " Congrats on winning the award for Best Deals from an Airline (US) http://t.co/kj1iljaebV",virginamerica,Travelzoo,0,,"New York. NY" " Dad on Segway is the best part of this whole infographic!",virginamerica,"Hakenson_LIOX",0,,"Waltham. MA" " Dear Virgin customer. while you're stranded in SF for 3 days & $1000cost- we'll do the very least we can to accommodate you!",virginamerica,RyScanlon,0,, " Debbie Baldwin gave a rockstar performance of the safety demo this evening on VX919 LAS2SFO BestCrew SheRocks",virginamerica,AQR415,0,,"San Francisco" " Do you guys know your check-in links from emails are broken? http://t.co/2npXB6oBMr",virginamerica,miekd,0,,"San Francisco" " Do you provide complimentary upgrades to first class. if there are available seats?",virginamerica,HishamSharaby,0,,"New York" " Done. but I need the receipt ASAP. Could you please help? 150219-000114",virginamerica,"chase_f",0,,"San Francisco. CA" " FYI the info.com email address you say to contact in password reset emails doesn't exist. Emails bounce.",virginamerica,mekirkpatrick,0,,"Long Beach. CA" " Flight 0736 DAL to DCA 2/24 2:10pm. Tried to check in could not. Status please.",virginamerica,1stcrown,0,,USA " Flight Booking Problems flight to uphold my status match. Do taxes on ticket count as earned status points? statusmatch virginamerica",virginamerica,AArt763,0,, " Flight from BOS >: LAS tomorrow was Cancelled Flightled. No notification: wait times are 1+ hour. Will you rebook on another airline?",virginamerica,meladorri,0,,"Boston. MA" " Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul.",virginamerica,BBahreman,4,,"Living in a Gangsters Paradise" " For my Grandma Ella's 80th. she would <:3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.",virginamerica,kzone7,0,,"Long Island. NY" " Funny story. your website is broken. you have missing javascript and stylesheets on the checkin process. I dislike this!",virginamerica,notthatnathan,0,,"Portland. Maine" " Giants and Virgin America. A match made in heaven.",virginamerica,JCervantezzz,0,,"California. San Francisco" " Good point!",virginamerica,ICEportal,0,,"Hollywood. FL" " Grand Budapest Hotel OscarsCountdown",virginamerica,daisy1016,0,,Florida " Grouping Virgin in with the others now. BOS weather has exposed their actual Cus Serv model. Never Flight Booking Problems with Virgin again!",virginamerica,RyScanlon,0,, " Had to spend 5 hours worrying that items in carryon would be broken/stolen since I couldn't carry them on plane or lock bag.",virginamerica,"total_janarchy",0,, " Have a great week 🌞✈",virginamerica,Silvanabfer,0,, " Having an issue finding a missing item on a plane. Can you help me find which airport my plane headed to next?",virginamerica,TheNotoriousLEX,0,,Chicago " Hey. first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?",virginamerica,"will_lenzenjr",0,,"Iowa City" " Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!",virginamerica,matthewhirsch,0,,"Hoboken. NJ" " Hi. I'm trying to do check-in but the website is not working. I tried 3 different browsers and the problem continues",virginamerica,borknagar,0,,chile " Hi. Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight: earlier than 11:50pm?",virginamerica,noelduan,0,,"SF ↔ NY" " How about some free drinks on the flight back for the free promo?",virginamerica,TMAnderson10,0,,"Dallas. TX" " How can I watch the Oscars2015 on my JFK->:SFO flight?",virginamerica,F6x,0,,"San Francisco. CA" " How do I reschedule my Cancelled Flightled flights online? The change button is greyed out!",virginamerica,RampantSmashing,0,,CA " I <:3 Flying VA But Life happens and I am trying to change my trip JPERHI Can you help.VA home page will not let me ?",virginamerica,cabowine,0,,"Los Cabos.Mexico" " I <:3 pretty graphics. so much better than minimal iconography. :D",virginamerica,HyperCamiLax,0,,NYC " I adore you. and am so looking forward to my flight to Austin in two weeks.",virginamerica,SigmaRue,0,,"Portland. OR" " I am all about the in flight artisanal cheese and wine pairing.",virginamerica,HaraLillier,0,, " I am deeply disappointed that your birthday promo was not applied to a trip I booked mere days before I received the email",virginamerica,richeyvicious,0,,"LES. NYC" " I am in seat 4C and I cannot even open my laptop: and I paid extra for this seat!!",virginamerica,contimike,0,,"New York. sort of!" " I applied for a position in .and I was wondering if you guys received my application.",virginamerica,NazarFakih,0,, " I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!",virginamerica,rachie1126,0,,"New York. NY" " I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y",virginamerica,ColorCartel,0,,"Austin. TX" " I cannot even open my laptop in seat 4C and I paid a premium for this?!! Let me out of here!",virginamerica,contimike,0,,"New York. sort of!" " I did it but there was a problem in the link from the email for check-in. thanks",virginamerica,borknagar,0,,chile " I didn't today... Must mean I need to take another trip!",virginamerica,yvonnalynn,0,,"Lets Play" " I don’t use Passbook =/ I still love you though <:3 :) I’ll just use my email in the future.",virginamerica,SimplyImplicit,0,,"Los Angeles. CA" " I emailed your customer service team. Let me know if you need the tracking number.",virginamerica,seimatrun,0,,"Los Angeles" " I have 2d and 3d embossed badges and patches superior to the ones you are currently using.",virginamerica,danteusa1,0,, " I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? travelhelp",virginamerica,KGervaise,0,,Georgia " I have lots of flights to book and your site it not working!!!! I've been on the phone waiting for over 10 minutes..........",virginamerica,helenalor,0,,"San Francisco" " I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned. neverflyvirginforbusiness",virginamerica,GunsNDip,0,, " I just did. how can I DM? Do u have to also add me?",virginamerica,itsGREEKSAUSAGE,0,,"NY. NJ. CA. Greece" " I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday .",virginamerica,AlisonK33774854,0,, " I like the customer service but a 40 min delay just for connecting passengers seems too long. VA370",virginamerica,KindofLuke,0,, " I love the dancing little richard. cool beans.",virginamerica,mynejas,0,,"Oakland. CA" " I love the hipster innovation. You are a feel good brand.",virginamerica,ElvinaBeck,0,,"Los Angeles" " I love this graphic. http://t.co/UT5GrRwAaA",virginamerica,"DT_Les",0,, " I love your guy's song! We're dancing to it for our high school dance revue",virginamerica,"JT_Magana",0,, " I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker",virginamerica,ctpsts,0,, " I mean. Probably inappropriate while on board.. But. it's on!",virginamerica,GabriellaDago,0,,"New York City" " I miss the nerdbird in San Jose",virginamerica,sanjosedr,0,,"San Jose. California" " I need a receipt for a flight change. Can you send one?",virginamerica,"chase_f",0,,"San Francisco. CA" " I need to register a service dog for a first class ticket from SFO >: Dulles. The phone queue is an hour or longer. Pls advise",virginamerica,tfaz,0,,"Oakland. California" " I need you to follow back in order to DM.",virginamerica,notthatnathan,0,,"Portland. Maine" " I paid the premium to fly you across the country. you Cancelled Flight my flight and offer no check fee or upgrade love? Sad face :(",virginamerica,mlorenzen,0,,"iPhone: 29.741360.-90.131523" " I rang. but there is a wait for 35 minutes!! I can book the same ticket through a vendor. fix your site",virginamerica,intlwriter,0,,"@ the moment in New Delhi" " I requested a mileage challenge for status several weeks ago online but haven't heard back. How do I get help with this?",virginamerica,"El_Nel_81",0,, " I see what you did there :)",virginamerica,AlyssaJenS,0,,"Bay Area. CA" " I spoke with a representative that offered no solution. I am a loyal customer who flies on as well",virginamerica,richeyvicious,0,,"LES. NYC" " I think i left something on the plane yesterday. who do i call...ah!",virginamerica,AcronymBex,0,,"NY. NY" " I tried that. You offered to charge me an additional $1k for a new ticket or be stranded until Thurs. 1st time. last time.",virginamerica,NickyB617,0,,"Boston. MA" " I was really looking forward to my flight. can you let me know when it will be rescheduled? diehardvirgin",virginamerica,aaronkurlander,0,,"New York. NY" " I was scheduled for SFO 2 DAL flight 714 today. Changed to 24th due weather. Looks like flight still on?",virginamerica,drcaseydrake,0,,"Dallas. TX" " I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.",virginamerica,MNDNCH,0,,"SD/LA/PS" " I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ...",virginamerica,propsonline,0,,"California. USA" " I'd love to know what your policy is for damaged luggage.",virginamerica,khartline,0,,"Las Vegas" " I'm elevategold for a good reason: you rock!!",virginamerica,arieldaie,0,,"Los Angeles" " I'm disappointed that the agent at the designated silver status check in line closed to assist all pasengers",virginamerica,Gr8Fratsby,0,,"Washington. DC" " I'm pulling my hair out trying to book a flight with u. Your site doesn't work on iPhone or iPad.don't have a computer help",virginamerica,gbone34,0,, " I'm sure a lot of your 747 and 777 JFK-LHR flights go a lot faster than 513mph with a strong tailwind.",virginamerica,Price714,0,,"Hamilton. Ohio" " I'm trying to check into my 10:50AM CT flight tmm on the desktop website and it's not working (some sort of caching bug) SOS",virginamerica,RobynMatza,0,,"New York. NY" " I've applied more then once to be a member of the inflight crew team...Im 100% interested. flightattendant dreampath -G",virginamerica,artisticwritr87,0,,"Seattle. WA" " If only you guys had flights from CMH.",virginamerica,obiwantoby,0,, " If you'd love to see more girls be inspired to become pilots. RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh",virginamerica,woawABQ,0,,"Albuquerque. NM" " Is flight 0769 out of LGA to DFW on time?",virginamerica,Osiris91780,0,, " Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows ""On Time"" not ""In Flight"". Thanks.",virginamerica,grantbrowne,0,,Worldwide " Is it me. or is your website down? BTW. your new website isn't a great user experience. Time for another redesign.",virginamerica,MerchEngines,0,,"Los Angeles. CA" " Is it normal to receive no reply from Central Baggage baggageissues smh",virginamerica,CSHangover,0,,Tokyo " Is there anything going on with the website? I've been getting a lot of errors past 30 minutes.",virginamerica,SleeplessByte,0,,"Rijswijk ♡ The Netherlands" " It's fine. Already done with my purchase. But you should try it. Just go most of the way through then go back 3",virginamerica,jamonholmgren,0,,"Vancouver. WA" " I’m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R",virginamerica,jsatk,0,,"Lower Pacific Heights. SF. CA" " I’m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! :)",virginamerica,ninjasistah,0,,Massachusetts " Just DM'd. Same issue persisting.",virginamerica,MaximWheatley,0,,"Washington. DC" " Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER",virginamerica,heatherbeckel,0,,ATX " Just trying to book tickets to NYC and facing super fun broken styling. Don't worry. I'll keep trying :)",virginamerica,zoelle,0,,"San Francisco" " Keep up the great work :)",virginamerica,DailyBillboard,0,,"Los Angeles. California" " LAX to EWR - Middle seat on a red eye. Such a noob maneuver. sendambien andchexmix",virginamerica,TenantsUpstairs,0,,Brooklyn " Like http://t.co/VPqEm31XUQ",virginamerica,stefanpinto,0,,"Los Angeles. CA" " Lister to my show my on Monday 1230 130",virginamerica,Graemelodge5545,0,, " Love the team running Gate E9 at LAS tonight. Waited for a delayed flight. and they kept things entertaining",virginamerica,SamBrittenham,0,,USA " Man of steel flies to more cities though...and with more frequency too.",virginamerica,wtcgroup,0,,"SF Bay Area/ Las Vegas" " Many Thanks for the Follow.",virginamerica,"FreyaBevan_Fund",1,, " Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ MoodlitMonday",virginamerica,Nicsplace,0,,"Central Texas" " Need to start flying to . 😊😀😃😄",virginamerica,Sleubeau,0,,"Kansas City. MO" " Never had a bad experience before. but this one took the cake. Now extortion for carry on items as well?",virginamerica,"total_janarchy",0,, " New marketing song? https://t.co/F2LFULCbQ7 let us know what you think?",virginamerica,HanlonBrothers,0,,"Gold Coast. Australia" " Nice to see you expanding in Texas but don't forget about us here in SanDiego. I would love to see more flights out of here!",virginamerica,AwsmSpaceMonkey,0,,"San Marcos. CA" " Nice. Lofty View . SilverStatus http://t.co/F4Tp0dAwbd",virginamerica,traveldg,0,,"San Francisco" " Now. when will we see VirginAmerica come to Philadelphia (PHL).",virginamerica,sporch62,0,, " OMG FINALLY",virginamerica,stopasyougo,0,, " On all your flights?",virginamerica,TheDCD,0,,"On a bar floor in Denver." " Only thing I see on passbook is Virgin Mobile Mexico. How do I integrate?",virginamerica,wmrrock,0,,CT " Only way to fly! Elevate Gold",virginamerica,archiegips,0,,"LaLa Land" " Or watch some of the best student films in the country at 35.000 feet! CMFat35000feet http://t.co/KEK5pDMGiF",virginamerica,campusmoviefest,0,,USA " Plans to Include Austin to its Dallas Route - TopNews Arab Emirates http://t.co/aqZWecOkk2",virginamerica,NewsSWA,0,,FL410 " Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http://t.co/APtZpuROp4",virginamerica,openambit1,0,, " Really missed a prime opportunity for Men Without Hats parody. there. https://t.co/mWpG7grEZP",virginamerica,pilot,0,,"Los Angeles" " Really? Sprint? I thought you guys were 'kewl'! 0_0",virginamerica,timlopez,0,,"Southern California" " Results Handily Exceed Forecasts - http://t.co/gonmRwEM6I",virginamerica,AirlineFuel,0,,Global " SFO-PDX schedule is still MIA.",virginamerica,smartwatermelon,0,,"palo alto. ca" " Sent a couple messages to the email you provided but to no avail. Will try again next year. Cheers.",virginamerica,GaySkiWeek,0,,"Telluride. CO" " Site down? help",virginamerica,josephschwegler,0,, " So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. 29DaysToGo",virginamerica,ItzBrianHunty,0,,"west covina" " Status match - 2 weeks have gone by and no news.Flt next week - hope flt will count towards requirement. Cust Svc no help!!!",virginamerica,jpf4986,0,, " Thank you for the follow",virginamerica,simpasmore,0,,Barbados " Thank you!!",virginamerica,AcronymBex,0,,"NY. NY" " Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? seriously",virginamerica,rtw4,0,,"Natick. MA. USA" " Thanks for making my flight from LAX to JFK a nightmare by forcing me to check my carry on bag at the gate. (1)",virginamerica,"total_janarchy",0,, " Thanks for the lovely soft views! travel SAN to SFO http://t.co/CnctL7G1ef",virginamerica,SuuperG,0,,"Wandering So-Cal-ian" " Thanks for your great customer service today & for helping me get all my travel sorted out!",virginamerica,Recessionista,0,,"Los Angeles. CA" " Thanks so much for the awesome support. you guys rock!",virginamerica,"kyle_romanoff",0,, " Thanks!",virginamerica,sjespers,0,,"San Francisco. CA" " Thanks! Good times there and back! Vodkatonics the entire flight🍸 sfo",virginamerica,"Cydney_Chase",0,,"#SF#Optimist #Freefalling" " That's classy.",virginamerica,KallysAlbertSr,0,,USA " The Flight Booking Problems section of your website seems to be broken on Chrome. Might wanna look into that.",virginamerica,chrisaguiar88,0,,Massachusetts " This is such a great deal! Already thinking about my 2nd trip to & I haven't even gone on my 1st trip yet! :p",virginamerica,HyperCamiLax,0,,NYC " This is what you missed . Next trip to the 407.",virginamerica,TGSOFL,0,,Florida " Trying to reset my password. email never arrives. Help?",virginamerica,daniellewolff,0,,"Los Angeles. CA" " Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?",virginamerica,cayocrazy,0,, " Use another browser! 2015 & a brand with a reputation built on tech response doesn't have a cross-browser compatible website?",virginamerica,usagibrian,0,,"San Francisco CA" " Very nicely done. 👏",virginamerica,carlosondrums,0,,"Las Vegas" " Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.",virginamerica,MarcoFlavioM,0,,USA " View of downtown Los Angeles. the Hollywood Sign. and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr",virginamerica,jamesferrandini,0,, " WTF is happening in PDX Late Flight March such that one way from SFO is ~$550?",virginamerica,davidhfe,0,,"San Francisco. CA" " We're on flight 910 Vegas to Boston today. checked in online but our bag count didn't register. Can I fix that somehow?",virginamerica,RedSoxGirl1976,0,,"Somewhere outside of Fenway" " What said.",virginamerica,cairdin,0,, " What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs fail",virginamerica,meredithjlynn,0,, " What is the reason for the delay of the departure of VX 413 from JFK this afternoon?",virginamerica,stephenasilverm,0,, " When will VX use all 6 LGA slots instead of 4 today? Adding AUS makes this less likely :(",virginamerica,mrpresident1776,0,,"Washington. D.C." " While other airlines weren't Cancelled Flighting flights into BOS. and helping their customers get home. Virgin was saying Good luck!",virginamerica,RyScanlon,0,, " Why is it taking 12 years to fly home to Dallas? Get your shit together.",virginamerica,lindsowesto,0,,Texas " Why is the site down? When will it be back up?",virginamerica,MaryAnnTaylorT,0,,"New York. NY" " Will flights be leaving Dallas for LA on February 24th?",virginamerica,papamurat,0,, " YES FYI MY BFF",virginamerica,JAYXXX1,0,, " You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal?",virginamerica,MistakeCakeJake,0,, " You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything",virginamerica,Artenis15,0,,"MA // Ashton in Wonderland" " You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l",virginamerica,"jennifer_caron",0,,"Los Angeles. CA" " You should still develop an app - then you will be my favorite airline.",virginamerica,wmrrock,0,,CT " You'd think paying an extra $100 bucks RT for luggage might afford you hiring an extra hand at lame",virginamerica,MOCBlogger,0,,"San Diego" " Your back of seat entertainment system does not accept credit cards that have an apostrophe in the surname. apostrophefail",virginamerica,matthew,0,,"San Francisco. CA" " Your chat support is not working on your site: http://t.co/vhp2GtDWPk",virginamerica,DannyDouglass,0,,"San Francisco. CA" " Your planes are really pretty. Just thought u should know that. :)",virginamerica,TLoui143,0,,"Out to Brunch with @Kanyewest." " Your website is down and I'm trying to check in!",virginamerica,MaximWheatley,0,,"Washington. DC" " a brilliant brisk am in Boston in cue for vx363 http://t.co/rMZNIVGmg6",virginamerica,stevengcpa,0,,California " a lot of ""apologies"" being thrown out to customers from what I can see.Very sad. Thanks for nothing. Worst airline ever.",virginamerica,MarwaYousofzoy,0,, " achieves a second year of profitability despite revenue pressure ... - http://t.co/zSuZTNAIJq",virginamerica,JetBlueNews,0,,USA " add DTW and I'm sold!",virginamerica,chet,0,, " adds Austin-Dallas Love Field route. http://t.co/XWJoL55FLH http://t.co/Y8AOrMfkaC",virginamerica,reaganroy,1,, " all crap channels which is why I pay to watch UK tv",virginamerica,HuntTreadwell,0,, " already contacted Central Baggage & sent DM. is charging me for the dress that was in the lost suitcase help",virginamerica,snellbell,0,, " always!!! Xoxo",virginamerica,HollywoodHotMom,0,,"All Over!" " amazing to me that we can't get any cold air from the vents. VX358 noair worstflightever roasted SFOtoBOS",virginamerica,blackjackpro911,0,,"San Mateo. CA & Las Vegas. NV" " and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!",virginamerica,SkateMamas,0,,"Los Angeles. CA" " and it's a really big bad thing about it",virginamerica,jnardino,0,, " announced New Route to Austin w/fares from $39/way.",virginamerica,pointsguy,3,, " announces new nonstop connecting & . $39 intro: http://t.co/qXnOaQtYN8 http://t.co/JK7qmdfqgf",virginamerica,AUStinAirport,2,,"Austin. TX" " another perfect flight. How come on your planes. the sun visors can stay down? Other carriers make you raise them?",virginamerica,myvortex,0,,"could be anywhere" " any plans to start flying direct from DAL to LAS?",virginamerica,OriginalTuna,0,,Texas " any updates on flight 413 from Jfk >: Lax",virginamerica,jeredscott,0,,"downtown. CA" " are flights leaving Dallas for Seattle on time Feb 24?",virginamerica,papamurat,0,, " are you ready!? Let's say it together.. 'Noooo turbulence today!' 😘",virginamerica,GabriellaDago,0,,"New York City" " at Logan airport and waiting to checkin for my 9am flight. Checkin desk not open !!!!! Why?!",virginamerica,girlphotophilly,0,,"Philadelphia. Pa" " awaiting my return phone call. just would prefer to use your online self-service option :(",virginamerica,amanduhmccarty,0,, " awesome. I flew yall Sat morning. Any way we can correct my bill ?",virginamerica,TaylorLumsden,0,,"Dallas. Texas" " beats expectations. shares take off - Santa Cruz Sentinel http://t.co/qm9dQbai6G",virginamerica,AirlineFuel,0,,Global " best customer service rep in the world! irmafromDallas takes the cake!!!",virginamerica,SkateMamas,0,,"Los Angeles. CA" " brought it all the way across the country today I see http://t.co/TKaUyGcPmS",virginamerica,mlbkid162,0,,"New york" " called your service line and was hung up on. This is awesome. sarcasm",virginamerica,BeLeather,0,, " can u help this 👸 needs urgent treatment in🇺🇸2y old battling cancer could u help with flights 💗 freyasfund",virginamerica,gemmabow19,2,, " can we make every VX plane with nerdbird? Why should Austin be the only one getting nerd love?",virginamerica,opteyemisg,0,, " can you please get me to the new york area before monday afternoon",virginamerica,casualdiego,0,,"okayville. population me" " can you please have flights in SJC ? I have no choice but to fly Southwest to Vegas 😩😭",virginamerica,elaurawrr,0,, " can't check in. your site looks like this every time it loads http://t.co/kAcY2AwDbW",virginamerica,iamnayr,0,,"San Francisco. CA" " can’t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook.",virginamerica,NoelArtiles,0,,"Austin. TX" " check out new music http://t.co/maRcnOCWzn",virginamerica,joeyrenagade,0,,"Greater Los Angeles" " classiq. luv Virgin America. Greetingz",virginamerica,InuAtah,0,,Abuja " come back to PHL already. We need you to take us out of this horrible cold. pleasecomeback http://t.co/gLXFwP6nQH",virginamerica,AdamJdubs,0,,Earth " completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. VAbeatsJblue",virginamerica,JKF1897,0,, " congrats. you just got all my business from EWR to SFO/LAX. Fuck you fl1289 SFO/EWR was the clincher...",virginamerica,Boards707,0,,"Belmar. NJ" " cool picture of another VirginAmerica plane off our wing. What a site! http://t.co/5B2agFd8c4",virginamerica,wmrrock,0,,CT " current bug on website shows ‘select departure city’ when selecting destination city http://t.co/SLLYIBE2vQ",virginamerica,alanzeino,0,,"San Francisco" " currently in minute 10 of being on hold with cust. service. Do I need to do anything to add a lap child to my reservation?",virginamerica,mightymeesh,0,,"San Francisco" " cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J",virginamerica,MaverickGamersX,0,,"Follow/Retweet for giveaways!" " delayed to10.30!!",virginamerica,LondonBrushCo,0,,Global " did you know that suicide is the second leading cause of death among teens 10-24",virginamerica,"idk_but_youtube",0,,"1/1 loner squad" " do you have an application for iOS? Was looking and only saw Virgin Mexico :( <:/3",virginamerica,SimplyImplicit,0,,"Los Angeles. CA" " do you miss me? Don't worry we'll be together very soon.",virginamerica,AdamSinger,0,,"San Francisco. CA" " does Virgin America fly direct from Seattle to NYC or Boston?",virginamerica,helenhoppock,0,, " done! Thank you for the quick response. apparently faster than sitting on hold :)",virginamerica,carabubes,0,,"Los Angeles. California" " everything was fine until you lost my bag",virginamerica,gianagon,0,,"New York + Panama" " fav airline",virginamerica,CanPOREOTICS,0,,"Anaheim. CA" " first time flying Virgin. went to SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!",virginamerica,graveyardtravel,0,,"Portland. Oregon" " first time flying you all. do you have a different rate/policy for media Bags? Thanks",virginamerica,TaylorLumsden,0,,"Dallas. Texas" " flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink.",virginamerica,wmrrock,0,,CT " gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!",virginamerica,marshman240,0,,"San Francisco" " gives positive outlook. but sees increased competition - http://t.co/jEu7Od3eYJ",virginamerica,AirlineFuel,0,,Global " good to be home texas moodlighting http://t.co/N3BVZTY3zI",virginamerica,Joaquin68443,0,,"714 to 972" " got a flight (we were told) for 4:50 today...checked my email and its for 4:50 TOMORROW. This is unacceptable.",virginamerica,finslippy,0,,Brooklyn " got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. 😉",virginamerica,mightymeesh,0,,"San Francisco" " got it. All set - Thanks!",virginamerica,wmrrock,0,,CT " great. Well deserved.",virginamerica,iamDavidAustin,0,, " had me at their safety video . . . http://t.co/CqMm7nuE9m LOVED my first cross country flight. livewelltraveled sytycd",virginamerica,MarcSM,0,,"East Village. New York City" " had to change to another airline to get to DC today ... Why is able to land in DC but not you? Cost me $800 ...ugh",virginamerica,propsonline,0,,"California. USA" " hahaha 😂 YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!💗",virginamerica,SunRighteous,0,, " happy to spend the day together. Let's do this!",virginamerica,AdamSinger,0,,"San Francisco. CA" " has flight number 276 from SFO to Cabo San Lucas arrived yet?",virginamerica,nikkisixxfan93,0,,"Sacramento.California" " has getaway deals through May. from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 CheapFlights FareCompare",virginamerica,flyfromNYC,0,,"New York City. NY" " has getaway deals through May. from $59 one-way. Lots of cool cities http://t.co/QDlJHslOI5 CheapFlights FareCompare",virginamerica,flyfromLAX,0,,"Los Angeles. CA" " has getaway deals through May. from $59 one-way. Lots of cool cities http://t.co/RPdBpX3wNd CheapFlights FareCompare",virginamerica,flyfromSEA,0,,Seattle " has getaway deals through May. from $59 one-way. Lots of cool cities http://t.co/tZZJhuIbCH CheapFlights FareCompare",virginamerica,flyfromWAS,0,,"Washington. DC" " has the most INCREDIBLE customer service I've ever experienced! So refreshing!",virginamerica,jtwiegele,0,,"San Francisco. CA" " having problems Flight Booking Problems on the web site. keeps giving me an error and to contact by phone. phone is 30 minute wait.",virginamerica,paulnakada,0,,"San Francisco" " help. I was On Flight 27 from JKF tonight. seat 7C left portfolio. Need it back!!",virginamerica,SSal,0,,"Dutchess County. NY" " help. left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&F number at LAX!",virginamerica,Cuschoolie1,0,,"Washington DC" " heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/",virginamerica,onerockgypsy,0,,"next city" " hi I just booked a flight but need to add baggage. how can I do this?",virginamerica,jamied7,0,,"London. England" " hi! I just bked a cool birthday trip with you. but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems 😢",virginamerica,jordanpichler,0,, " hi! i'm so excited about your $99 LGA->:DAL deal- but i've been trying 2 book since last week & the page never loads. thx!",virginamerica,murphicus,0,,"new york. new york" " hi. i did not get points on my elevate account for my most recent flight. how do i add the flight and points to my account?",virginamerica,losermelon,0,, " hold times at call center are a bit much",virginamerica,DonnellyPatrick,0,,"SF Bay Area" " how come ABC is the only one of the network channels you don't have?",virginamerica,"judy_202",0,,"Washington. DC" " how come you don't have an iPhone app? Still using and making me waste paper.",virginamerica,wmrrock,0,,CT " husband and I ordered three drinks via my screen and they never came. Awesome!",virginamerica,SaraBabs,0,,dc " i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!!",virginamerica,ChrisFordisHere,0,,NYC " i would like help with some flights please.",virginamerica,MajorPaayne,0,, " is anyone doing anything there today? Website is useless and no one is answering the phone.",virginamerica,louisjenny,0,,"Washington DC" " is flight 882 Cancelled Flightled and what do I do if it is?",virginamerica,lawyang588,0,, " is helping me step up my game! TinderTips tinderchamp http://t.co/jBmVVha63A",virginamerica,elimae724,0,,"California Love #VFL" " is my new go to airline",virginamerica,adavidson26,0,,"Bay Area" " is saving my sanity right now: http://t.co/ELtBOLjUl9",virginamerica,GabriellaDago,0,,"New York City" " is that thestarter??😁",virginamerica,josiebarosie,0,,"Cork.Ireland" " is the best airline I have flown on.Easy to change your reservation.helpful representatives & a comfortable flying experience",virginamerica,tstashajones,0,,"Halifax. Nova Scotia. Canada" " is the website down?",virginamerica,sbaaronson,0,,"Los Angeles" " is there special assistance if I travel alone w/2 kids and 1 infant? Priority boarding?",virginamerica,MACRoxburgh,0,, " is todays flight from Palm Springs. Ca to JFK in NY Cancelled Flightled?",virginamerica,mrl6626,0,, " is your website ever coming back online?",virginamerica,wildcatdad,0,, " it was a disappointing experience which will be shared with every business traveler I meet. neverflyvirgin",virginamerica,GunsNDip,0,, " it was amazing. and arrived an hour early. You're too good to me.",virginamerica,YupitsTate,0,,"Los Angeles" " it's really aggressive to blast obnoxious ""entertainment"" in your guests' faces & they have little recourse",virginamerica,jnardino,0,, " it’s just a bug report. guys",virginamerica,alanzeino,0,,"San Francisco" " just got on the 1pm in Newark home to LA. Your folks at EWR are incredible letsgohome",virginamerica,"ryan_kravontka",0,,"Los Angeles. CA" " just landed in LAX. an hour after I should of been here. Your no Late Flight bag check is not business travel friendly nomorevirgin",virginamerica,GunsNDip,0,, " just promoting the product is all. had a problem with southwest and recommend noneother than the best! http://t.co/tFaNXBh1Cf",virginamerica,alexster4324,0,, " kinda sucked my earphone jack didn't work on my flight. They may want to look into that for future passengers",virginamerica,iamWalkerR,0,,"New York. NY" " lost my luggage 4 days ago on flight VX 112 from LAX to IAD & I'm calling every day. no response.Please give me back my stuff",virginamerica,snellbell,1,, " love the 90s music blasting at gate in Boston while waiting for flight to SanFrancisco. Only if I could get an iced coffee!",virginamerica,"_LisaCap",0,,"Charlestown. MA" " love you guys. but pls get some direct routes LAS to AUS!",virginamerica,beasharif,0,,"The World" " loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. sorrynotsorry",virginamerica,thecompostcook,0,,"New York. NY" " luggage was severely dented/missing wheel coming off baggage claim in SAN. Luggage agent Miranda (I think) wasn't any help.",virginamerica,khartline,0,,"Las Vegas" " missed my flight. How does standby work?",virginamerica,MarcPerez,0,,"California 92705" " momma I made it! 😁😁😁",virginamerica,SoleXclusive415,0,,"Bay Area" " mood lighting on point🙌 Reclining my seat. kickin up my feet💤",virginamerica,"tan_talize",0,,"LA&OC" " morning. If I have a question regarding elevate points & flights can I DM you?",virginamerica,WWJAYD,0,,"San Franciso. CA" " moved my seat with no notice. ""Better seat"" is cabin select not behind the row I selected👎 DISAPPOINTED",virginamerica,MsReeseGirl,0,,"Los Angeles" " my drivers license is expired by a little over a month. Can I fly Friday morning using my expired license?",virginamerica,HeatherWhoo,0,, " my flight (6000) scheduled for 1pm departure still says on time but no plane at gate. Any update on how long of a delay?",virginamerica,jonovoss,0,,"Washington. DC" " my goodness your people field are amazing under pressure ❤️from Texas beatstheothers in crisis Please fly me to NY",virginamerica,BigRichTexasPam,0,,"FREE ADVICE!" " my group got their Cancelled Flightlation fees waived but I can't because my ticket is booked for 2/18? Your reps were no help either 😡",virginamerica,texasjuls,0,,Texas " my luggage is gone. I've filed my paperwork. promised a call/email. Still no resolution or response from central luggage.",virginamerica,"j_payton",0,,"San Francisco" " nervous about my flight from DC to LAX getting Cancelled Flightled tomorrow! Just sent you a DM to help me!",virginamerica,carabubes,0,,"Los Angeles. California" " no A's channel this year?",virginamerica,jsamaudio,0,,"St. Francis (Calif.)" " not worried. it's been a great ride in a new plane with great crew. All airlines should be like this.",virginamerica,mrmichaellay,0,,"Floridian from Cincinnati" " now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . FreeNeverSucks 😃👍",virginamerica,mctrees02,0,,"Dallas. TX" " of course! I work for and I'm obsessed with the entire Virgin family!!",virginamerica,Rgulojr,0,,Chicago " ok! first time flying with you tonight :)",virginamerica,"_kristenicole_",0,,"☂ Seattle | WA" " omg omg😍😍 nonstop Dallas to Austin on virgin✨😱✈️",virginamerica,"_raulll",0,,"mckinney. tx" " on VX399 from JFK to LA - dirty plane - not up to your standards.",virginamerica,wmrrock,0,,CT " on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline.",virginamerica,wmrrock,0,,CT " on iPad and iPhone. clicking the CHECKIN link in the email I received at 24hrs before flight",virginamerica,floatingatoll,0,,"Silicon Valley. California" " our flight into lga was Cancelled Flighted. We're stuck in Dallas. I called to reschedule. told I could get a flight for today...(1/2)",virginamerica,finslippy,0,,Brooklyn " partners with Checkout as mobile payment method to help boost mobile conversion rates etailwest payments visa",virginamerica,sapnasparikh,0,,"new york" " pilot says we expect a choppy landing in NYC due to some gusty winds w/a temperature of about 5 degrees & w/the windchill -8",virginamerica,StevenMYoung,0,,"Brooklyn. NY" " please add more frequency to PDX Portland",virginamerica,steve97070,0,, " please contact me about portfolio left on flight VX 27 from JFK to SFO tonite seat 7AM. Need it returned. Call 914-329-0185.",virginamerica,SSal,0,,"Dutchess County. NY" " please provide status for flight 769. I cant imagine it's on time as the Web indicates dude to weather here and/or Dallas",virginamerica,jarrydosborne,0,,"New York" " plus you've added commercials to the experience... tacky.",virginamerica,jnardino,0,, " plz help me win my bid upgrade for my flight 2/27 LAX--->:SEA!!! 🍷👍💺✈️",virginamerica,GottAmanda,0,,"Los Angeles" " posts second consecutive full-year net profit - http://t.co/tvB5zbzVhg",virginamerica,AirlineFuel,0,,Global " question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him.",virginamerica,"Tyler_Starrine",0,,"Los Angeles" " really wish you'd fly out of Fargo those fares are amazings",virginamerica,Perceptions,0,,"Fargo. ND ( & Tucson. AZ)" " requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member😒",virginamerica,HenryLucero,0,,"Los Angeles. CA" " sad to learn you no longer fly SFO >: PHL. Hope it returns!",virginamerica,onewil,0,,"San Francisco. CA" " save some for 871 tomorrow AM!",virginamerica,mctrees02,0,,"Dallas. TX" " seats in Row 8 don't recline should mention that on your website soreback",virginamerica,wmrrock,0,,CT " seriously would pay $30 a flight for seats that didn't have this playing.",virginamerica,jnardino,0,, " seriously. though. will there not be direct flights from SFO-FLL in may???",virginamerica,taygarrett,0,,"san francisco" " shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me?",virginamerica,ChrysiChrysic,0,, " shares rise on Q4 financial results - USA TODAY http://t.co/lFS4PEFE6y",virginamerica,AirlineFuel,0,,Global " shares up on 4Q results - http://t.co/XZ6qeG3nef",virginamerica,AirlineFuel,0,,Global " should I be concerned that I am about to fly on a plane that needs to be delayed due to a ""tech stop""?",virginamerica,"nicholas_v",0,, " should use this in their next airline commercial lol :: http://t.co/pXEXIlSjBs",virginamerica,itsjulianking,0,,"P H I L A D E L P H I A" " so loyal that I'm driving to NYC from PA. to fly Virgin. since you cut Philly flights :)",virginamerica,onerockgypsy,0,,"next city" " soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-)",virginamerica,AdamSinger,0,,"San Francisco. CA" " sounds like fun !",virginamerica,readerriter,0,,"CALIFORNIA. USA" " spending my birthday night with you. DAL-DCA. Get me home!",virginamerica,bonniecamp,1,, " started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.",virginamerica,reekyrocks,0,,"Los Angeles. CA" " status match program. I applied and it's been three weeks. Called and emailed with no response.",virginamerica,Leora13,0,, " still waiting to see 😞",virginamerica,waytogopdx,0,,"Lake Oswego. Oregon" " thank goodness!! Also. see you friday. nwk>:sf.. BOOM!",virginamerica,GabriellaDago,0,,"New York City" " thank you",virginamerica,GeorgettePierre,0,,"your third eye..." " thank you for checking in. tickets are purchased and customer is happy :-)",virginamerica,paulnakada,0,,"San Francisco" " thank you for the easy itinerary shift for impending weather. Quick. painless & free.",virginamerica,courtDMC,0,,"New York for now." " thank you! I absolutely will 😎",virginamerica,Hwoodboy24,0,,"BOS • LA • NYC" " thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings!",virginamerica,"jhen_d",0,,"Austin. Texas" " thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too sweet",virginamerica,djchuang,1,,"Orange County. CA" " thanks for taking care of on her flight!! rockstars travel",virginamerica,imacsweb,0,,"At an airport near you...." " thanks for that. Been needing a way to make those Austin trips from DCA. and now you've come through!",virginamerica,eganist,0,,"Washington D.C." " thanks for the free birthday points! y'all are ALL RIGHT with me!",virginamerica,mynejas,0,,"Oakland. CA" " thanks guys! Sweet route over the Rockies airplanemodewason",virginamerica,moosekazmi,0,,"Las Piedras. Peru" " thanks so much for sharing. Just added it to my site http://t.co/TsviBTvT8h",virginamerica,tookthecollar,0,, " thanks so much!",virginamerica,ninjasistah,0,,Massachusetts " thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight!",virginamerica,ptbrodie,0,,"San Francisco" " thanks!",virginamerica,lexiesalas,0,,"BAYAREA✈️NYC" " thanks! Y'all have some of the best customer service left in the industry.",virginamerica,kellitweets,0,,Texas " that doesn't look to fat to me! It looks yummy!",virginamerica,quackling,0,,"Birmingham. Michigan" " the CSS on your site is a 404 right now. please fix. Site unusable.",virginamerica,bluesmoon,0,,"Cambridge. MA. USA. Earth" " there is something wrong with you website in Safari iPhone",virginamerica,"Alex_Ricardo",0,,Montreal " they told to check with the airline regulation first so that is why I contacted you.",virginamerica,"crj_lll",0,,"Las Vegas. NV" " this is great news! America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via ",virginamerica,NorthTxHomeTeam,0,,Texas " this is too cool! Never been on ur planes but now I will!!",virginamerica,mirandahaustin,0,,"Austin. TX" " to battle on - route",virginamerica,0504Traveller,0,, " to begin Dallas-Austin flights in April - 88.9 KETR http://t.co/SSUVWwkyHH",virginamerica,NewsSWA,0,,FL410 " to jump into the Dallas Austin market http://t.co/SzR0pioA21",virginamerica,fromtheleftseat,0,,"Phoenix AZ" " to jump into the Dallas-Austin market - http://t.co/EwwGi97gdx",virginamerica,NewsSWA,0,,FL410 " to start 5xweekly A319 flights from to Dallas Austin on 28APR avgeek",virginamerica,AlMehairiAUH,0,,"Abu Dhabi" " too bad you say it takes 10 to 14 days via YOUR confirmation email. When I inquired after 3 weeks you claim 6 to 8 weeks!",virginamerica,joyabsalon,0,,"Northern Virginia" " trying to add my boy Prince to my ressie. SF this Thursday from LAX http://t.co/GsB2J3c4gM",virginamerica,STravelsW,0,,"Manhattan Beach. CA" " trying to book a flight & your site is down 😁",virginamerica,lexiesalas,0,,"BAYAREA✈️NYC" " trying to book a flight with you guys and your website won't let me... about to lose my business",virginamerica,alexrkonrad,0,,"New York. NY" " trying to check-in...but looks like your site is down?",virginamerica,conorjrogers,0,,"DC | Jersey City" " twitter team. you guys killed it for rescheduling me asap. thank you!",virginamerica,aaronkurlander,0,,"New York. NY" " was wondering if you guys recieved my dm and we're able to potentially respond asap",virginamerica,Todd1HHD,0,,Chicago " way to take advantage of MayweatherPacquiao :)",virginamerica,"Kevin_E_Park",0,, " we have a hot female pilot! Sweet! DCA to SFO! :-)",virginamerica,MaverickGamersX,0,,"Follow/Retweet for giveaways!" " weather delays >: next few weeks :) JFK BOS DCA",virginamerica,SocialMedia305,0,, " what happened to Doom?!",virginamerica,"kyle_romanoff",0,, " what happened to direct flights from SFO-FLL? Looking in May. only see connecting help dontdothistome",virginamerica,taygarrett,0,,"san francisco" " what is going on with customer service? Is there anyway to speak to a human asap? Thank you.",virginamerica,"meme_meng",0,, " what is your policy on flying after surgery?",virginamerica,"crj_lll",0,,"Las Vegas. NV" " what is your policy on flying after surgery? I am still waiting for answer so I can tell me doctor.",virginamerica,"crj_lll",0,,"Las Vegas. NV" " when are you flying to hawaii",virginamerica,mikeb51431,0,, " when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http://t.co/enIQg0buzj",virginamerica,carlos89178,0,, " when can I book my flight to Hawaii??",virginamerica,"elisha_malulani",0,,"i'm creating a monster" " why Cancelled Flight flight VX413? One sec its delayed. on my to airport. the next its Cancelled Flightled?Gonna email or call me to reschedule?",virginamerica,aaronkurlander,0,,"New York. NY" " why Cancelled Flight flights today? No precipitation to be scared of! ❄️❄️❄️",virginamerica,BigRichTexasPam,0,,"FREE ADVICE!" " why are your first fares in May over three times more than other carriers when all seats are available to select???",virginamerica,MISSGJ,0,, " why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! frustrated",virginamerica,GoShar2012,0,,"Providence. RI" " why can't you supp the biz traveler like and have customer service like neverflyvirginforbusiness",jetblue,GunsNDip,0,, " why is flight 345 redirected?",virginamerica,yazdanagh,0,, " why must a traveler miss a flight to Late Flight check a bag? I missed my morning appointments and you lost my business. sfo2lax",virginamerica,GunsNDip,0,, " wifi AND better seating.",virginamerica,HereticPharaoh,0,,"Jersey City. New Jersey" " will you be making BOS>:LAS non stop permanently anytime soon?",virginamerica,rjlynch21086,0,,"Boston. MA" " wish I can afford to fly with you next Friday going back home.. love everything about your airline",virginamerica,carlos89178,0,, " wish you flew out of Atlanta... Soon?",virginamerica,2v,0,,"Los Angeles / Atlanta" " would love to do more for virgin just like I do for ",virginamerica,polaroidmisha,0,,"San Francisco" " wow this just blew my mind",virginamerica,ChelseaPoe666,0,,"Oakland via Midwest" " yes. nearly every time I fly VX this “ear worm” won’t go away :)",virginamerica,cjmcginnis,0,,"San Francisco CA" " you are failing your customers because your check in process does not link to TSA pre-check.",virginamerica,melokudo,0,, " you got cheese pLate Flights too.",virginamerica,mattejacob,0,,"New York x Long Island" " you guys are perfect as always! <:3 WeRVirgin",virginamerica,onerockgypsy,0,,"next city" " you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... 😡 I want free internet",virginamerica,ayeevickiee,0,,714 " you have amazing staff & super helpful as I just ran the PrincessHalf they have spoiled me with comfort!!!",virginamerica,HollywoodHotMom,0,,"All Over!" " you have the absolute best team and customer service ever. Every time I fly with you I'm delighted. Thank you!",virginamerica,cheryleng,0,, " you know I'm flying virgin for the fight MayweatherPacquiao",virginamerica,FlexinFinessinB,0,, " you know it. Need it on my spotify stat guiltypleasures",virginamerica,VinnieFerra,0,,"brooklyn. Ny" " you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you.",virginamerica,JNLpierce,0,,"Boston | Waltham" " you should have 39 dollar LAX-Las fares!!!",virginamerica,franks105,0,,Hogwarts " you stink. Flight Cancelled Flighted from PSP to JFK and no notification or ability to rebook disappointed. expected better",virginamerica,NancyJFriedman,0,,"New York City" " you suck!",virginamerica,MarwaYousofzoy,0,, " you will match my AmericanAirlines status? Cool!",virginamerica,advertisingdiva,0,,"DC - LA - Venice Beach" " you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :(",virginamerica,arieldaie,0,,"Los Angeles" " your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone. This sucks!",virginamerica,Matthewbenz,0,,"San Francisco" " your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt",virginamerica,seimatrun,0,,"Los Angeles" " your beautiful front-end design is down right now: but it was cool to still book my ticket b/c all your back-end was secure.",virginamerica,dngoo,0,,"Near a park. water. or lights" " your inflight team makes the experience amazing!",virginamerica,drsaadiaim,0,,"Boca Raton FL 33434" " your mobile site is broken. shows",virginamerica,floatingatoll,0,, " your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp.",virginamerica,GunsNDip,0,, " your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info.",virginamerica,BeLeather,0,, " your website sucks donkey dicks. Just thought you should know. All best.",virginamerica,Pace6445,0,,"Staten Island. NY" " ​ is flying from Love to Austin now. That is most excellent news.",virginamerica,lakebrahlands,0,,"Zip City aka Dallas. TX" ". dropped a track on you... https://t.co/zv2pt6TRK9",virginamerica,dropapp,0,, ". I submitted a status match request a while back and still haven’t heard! I’m flying on Monday. Can you look / accelerate?",virginamerica,hungarianhc,0,,"San Francisco. CA" ". the only airline based in Silicon Valley! disruption FCmostinnovative incubator 's http://t.co/wU3LbCNcr9",virginamerica,EleonoraKaras,0,,"New York" ". you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up!",virginamerica,AnnaProsser,0,,USA " 30 minutes since landing - flight 1531 from Miami and no luggage- what's the delay",americanair,wellapp,0,,"NYC area" " big UPS to Newark airport staff && D.Dean. I was also treated lovely while I was in town. ❤❤",americanair,SavageRoyal,0,,"Atlanta Ga && Traveling" " Any hints to get through to and stay connected with you to rearrange weather reLate Flightd Cancelled Flights? Hours in now w/nothing.",americanair,TwinkleChar,0,,"Mind Tripping" " Can someone contact me about my awful experience with american airlines this weekend",americanair,JESSICRUNK,0,,"Los Angeles" " Can you tell me where my luggage is? I was on flight 1644 SNA to DFW and my flight to MKE was Cancelled Flightled. so got rebooked to ORD",americanair,reebokpumped,0,,Milwaukee " Greatest Newark Gate Agents ever: David Deane. Norma Sedholm and Luz Calderon just made me feel like a king. AmericanAirlines",americanair,stvnoneal,0,,"NEW YORK CITY" " Help! I need to speak to a live agent before I lose my online reservation being held.",americanair,gorbell,0,,"Santa Maria. Califoria" " I finally got someone on the phone so no worries!",americanair,jessicaclaire,0,,California " I sure do. I'm running version 3.10.0",americanair,pbpinftworth,0,,"DFW. TX" " Not surprised that you were the Fastest Responding US Brand on Twitter for Q2 + Q3 2014. Also 10th fastest in the world in Q3",americanair,fmisle,0,,"San Antonio. TX / Boston. MA" " One question.. my wife didn't get the bonus. Should I call about it today?",americanair,superyan,0,, " Plz bring more agents up to DFW AA Cstmr srvc ctr gates A. there are only 2 agents and 100+ ppl... http://t.co/uCvEU2hurZ",americanair,reebokpumped,0,,Milwaukee " Seattle check-in. 1 desk servicing full service line. 2 desks servicing priority. Full srvc wait 30+ minutes. Customer svc fail",americanair,EricStride,0,, " Yes to the iOS. I'm running iOS 8.1.3",americanair,pbpinftworth,0,,"DFW. TX" " anxious to see how you all care for customers you’ve inconvenienced Cancelled Flightledflight",americanair,PhilAuxier,0,,"Hutchinson. KS" " flight veers off icy runway at . Most DFW flights Cancelled Flighted Mon http://t.co/Q37pOWn6uv figures right?",americanair,H00SIERB0Y,0,, " flight veers off icy runway at . Most DFW flights Cancelled Flighted Monday. Flightaware says. http://t.co/atwyiFh6Zy",americanair,iWorldSolutions,1,,"World Wide" " hi. you Cancelled Flightled our flight back to the US and now won't take our call. What are we supposed to do?",americanair,mattlurrie,0,,"New York City" " just tried calling. got a high call volume at this moment message and then it said goodbye and hung up…",americanair,hellomichaellee,0,,"Cary. NC" " line of 100+ people to rebook at MIA now. Virtual hold on rebook line just hangs up during call back. http://t.co/Upaz1eF3Dl",americanair,zinnian0,0,, " never fails to disappoint. waiting at jfk an hour after scheduled take off and still no word on departure",americanair,praywinn,0,, " new plane. gogo. easy power for laptop. iPhone. just missing a good boat-style swivel cup holder for my dietcoke happyflier",americanair,ESPartee,0,,"alexandria. va" " seriously. pls pls bring more people up to help us! There are still flights to ORD frm DFW and I want in http://t.co/o3CjsVSsqF",americanair,reebokpumped,0,,Milwaukee " thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX",americanair,drhavoc,0,,"Tampa Bay" " thanks to your airline I now have a ruined bag and you refuse to do anything about it.",americanair,Polarbert,0,, " the best is your 800 message saying to use website and your website is saying you need to call. If you don't answer. hardtodo",americanair,skadott,0,,"san marcos.ca" " why am I not being given a callback option??! Why has this service been turned off?",americanair,JaJillian,0,,"New York. NY" " As an EP who travels 125K+ miles a yr with . I would expect more from them than this horrible travel experience",americanair,carlw1980,0,, " WOW~Thx for thinking of us. Greg! Heard SOBEWFF was amazing! We've heard the same about (ps thx for the info) TeamNKH",jetblue,nokidhungry,0,,"Washington. DC" " Flight 1562 is still waiting for bags. Most of us checked in 12 hours ago. People are missing connections. Please help!",jetblue,Worldtravelure,0,,"New York. New York" " philly lost and read program - Our customers get hot tea. great crewmembers. top notch info & now BOOKS! http://t.co/9rAGncw2Bk",jetblue,StacyCrossB6,1,,Philadelphia " - WTF. stuck at JFK for 2+ hrs in a delay to Boston cuz u say snow. No snow on weather map!!! WTF!!!",jetblue,castellarin1126,0,, " creates institutional quality machine driven JetBlue Revenue predictive analytics and forecasts using public Big Data :)",jetblue,Farehack,0,, " Havana. Cuba - To share my love of photography and leave pictures behind. as well as to deliver much-needed items. flyingitforward",jetblue,BrendaPriddy,0,,"BrendaPriddyAndCompany.com" " How long ago can a trip have taken place for me to still get credit if I didn't apply my TrueBlue when I booked?",jetblue,uhnet,0,, " I hate you for this 😒 https://t.co/g4WwR6VBRQ",jetblue,TB12FAN,0,,"MichaelKay Ward DeLa Hoya HHH" " I missed a goal On because of your Inept male stewardess. I should have landed already but I havent taken off yet.",jetblue,TheBigEasy5889,0,, " I was able to access it by using the drop down instead of clicking on the tab.",jetblue,uhnet,0,, " I'm dissapointed in the way paseengers on flight 0510 in Santo Domingo have been treated. 9hrs to board the plane and no info given",jetblue,SaulFernandezS,0,, " Vegas desk said JFK connect would b held 4 us and 26 others on our plane now staff at JFK says weather was problem. epicfail",jetblue,castellarin1126,0,, " We'd love to help Shanese Bryant-Melton. a hard-working grandmother from DC. go to Miami. It's on her bucket list. flyitforward",jetblue,nokidhungry,0,,"Washington. DC" " all your online resources say we're on time. but clearly we are not. This is not very information age of you...",jetblue,mtanji,0,,"The Old Dominion" " always mosaicmecrazy sunrise bestairline nofilterneeded & how can you not love FlyFi… http://t.co/NY6CS7jRuV",jetblue,SMHillman,0,,"New York. NY" " any idea what caused the delay on flight 1316 FLL >: Jax ?",jetblue,DatingRev,0,,"Los Angeles. CA" " any idea where the plane for flight 672 is coming from? I thought flight 305 from JFK but that wouldn't explain delay.",jetblue,Tubulus,0,, " are going to let Fl382 into a gate in BOS any time soon? We're just sittin' here on the tarmac waiting.",jetblue,JMace1,0,,"Lexington. MA" " as courtesy to Mosaic members or anyone. a request for water should be attended promptly. Daniel in flight 1557. should know better",jetblue,ManuelNT,0,, " captain ""takes as lot of muscles to frown but JUST A FEW TO SMILE. Y'all ready to go flyin?"" I mean... Now I am!",jetblue,alixpeabody,0,,"San Francisco. CA" " fly 2301 delayed do to ice at JFK ... Can I switch to a Late Flightr flight for free",jetblue,MerrickRealtor,0,,Merrick " had me on hold foreverrrrrr",jetblue,"onlyfordisplay_",0,,"new york." " having trouble signing in to TrueBlue today. despite right credentials. getting ""We are not able to sign you in"" msg.",jetblue,leezbtv,0,,Seattle " is giving me false hope of ever getting home",jetblue,stacyhirst,0,, " is the website down? Can't print boarding pass",jetblue,JessBarbalato,0,, " is there no way to switch to earlier flight to JFK even if I checked a bag?",jetblue,kimbetech,0,,NYC " it's time for a direct flight from JFK to PITT.... @ Official JetBlue Terminal 5 - New York… http://t.co/QygXGmd3Sn",jetblue,Dweisblum,0,,"NEW YORK" " offered me a complimentary drink for switching seats. Stewardess asked for my age & I said 30. We giggled. goodgenes ilookyoung",jetblue,Destructiff,0,,NYC " rqstd upgrade to mint at LAX and was told no because i used points! Why turn down $1600 bcz I used points? trueblue",jetblue,akhanIO,0,, " terrible landing on 915",jetblue,"Matt_Herrera415",0,,SF " thanks",jetblue,joespurr,0,,"Cambridge. MA" " that's cause we're TrueBlue! It's ur love that keeps liftin' me higherandhigher https://t.co/xGfS6tJTMo http://t.co/ixM3t5mIZc",jetblue,SMHillman,0,,"New York. NY" " the man sitting next 2 me at the terminal has a scent tht i cant quite put my finger on. pls dnt let him sit by me on the flight.",jetblue,thatjonparsons,0,,"massachusetts yall~~~~~~~簡単に行く" " the man with the smell left nd now there's this stupid girl asking me questions. can yall help.",jetblue,thatjonparsons,0,,"massachusetts yall~~~~~~~簡単に行く" " trading customer experience for short term $$. So sad for this (previous?) loyal customer. https://t.co/dFmvmiBH4x",jetblue,lbyav,0,,"29 Sawyer Rd.. Waltham. MA" " waiting for flt 105 to Chicago. Why hasn't aircraft left buffalo yet?",jetblue,pir2h,0,, " we never received that $15 credit for inoperable tv's on our SFO >: JFK flight 2 weeks ago. never got an email...",jetblue,janeeats,0,,"Brooklyn. NY" " well. we're on our way now. but more than half my tv channels are just static. 😔",jetblue,MsBooya,0,, " what good with the inflight WiFi?",jetblue,NicoMancinelli,0,,"ÜT: 41.538301.-74.072016" " when i sign in into TrueBlue. why do I have to do it twice? happens to everyone around me",jetblue,jakubsuchy,0,,"New York" " who's running your tweeter using the word fleek?",jetblue,"UptownKaY_120",0,, " you just directed me to your mobile website. Where is the direct link? GET IT TOGETHER!",jetblue,djcheros,0,,"Portland. Maine" ". it would be nice if the app would actually inform you that a flight is delayed.",jetblue,Perch1019,0,,"ÜT: 41.033836.-73.775829" " : We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ.",united,kbleggett,0,,"Ottawa. Canada" " at least you got a response from via Twitter. I went 0 for 2 yesterday.",americanair,theseanodell,0,,Texas " isn't it funny that just apologizes. but doesn't actually take steps 2 go above & beyond for customers? NotImpressed",usairways,CLChicosky,0,, ": look! Another apology. DO NOT FLY ",usairways,CLChicosky,0,, " aren't you glad this isn't you RT : Bet these birds wish they'd flown south for the winter... http://t.co/HEpkNpuzwU",americanair,ChrisAlanRobin,0,,"Deep in the Heart of Texas" " don't bother wasting your time! will send u a form letter & let u choose a gift certificate. worstcustomerservice",usairways,CLChicosky,0,, " we hate delays!! have you tried any of these?! http://t.co/7STktJXAN1 (although we're not sure what a timbit is...)",usairways,travelersally,0,,Atlanta " If you want. we can keep you updated on who's wearing who. & who's with who. & who wins what. We're nice like that. :)",0,JetBlue,1,,"1-800-JETBLUE" " SWA agent Jacquie Plitt SNA rudely tells me You're not going 2 CABO today or manana back 2 PHX flew ",usairways,mybadtequila,0,,"Scottsdale. AZ" " fattuesday Great job celebrating mardigras today at Atlanta Airport. Another reason I'm nuts for you! http://t.co/8WBzOrRn3C",southwestair,climbforee,0,,"http://goo.gl/eZTfG" " ftw! ✈️ Hope they'll sing us a song on our flight to Phoenix today. (@ Terminal 2 (Humphrey)) https://t.co/mAvIgetbBw",southwestair,Zachamon,0,,"North Minneapolis" " netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites!",southwestair,levijunkert,0,,"San Francisco. CA" " *any site*? gmail. facebook. etc.",southwestair,PeterQuintas,0,,"Tampa Bay (Chicago native)" " - kind of early but any idea when dates through the first week of sept will come available?",southwestair,RachFee,0,,"London. Ontario. Canada" " let us know if we can help",southwestair,"app_origins",0,,Singapore " Amazing view on the approach to LAX tonight. http://t.co/a68d5fULmH",southwestair,imdancoop,1,,"Rockwall. TX" " Cancelled Flightling flights due to winter weather is totally understandable. but it would sure be nice if you would answer your phones.",southwestair,ERMaguire,0,,"Washington. DC" " Flight 4146 Phi to Den was staffed by a great crew. freecomedyshow newlifetimecustomer",southwestair,Windslid3r,0,, " Grand total from landing to getting bag: one hour. That's very sad.",southwestair,scpetrel,0,,"Charleston. SC" " Great job celebrating MardiGras2015 . You own the industry . Another reason I'm nuts for you! http://t.co/8WBzOrRn3C",southwestair,climbforee,0,,"http://goo.gl/eZTfG" " Hi. how do I add a flight to my account? Just created it",southwestair,TroyDWhite,0,,"Washington. D.C." " How can I refer a friend for the Southwest Credit card for points?",southwestair,TeddyLyngaas,0,,"Milwaukee. WI" " I have a roundtrip ticket now and I need to change one leg of the trip (to a nearby airport) - not possible via website?",southwestair,jolexa,0,,"Minnesota. USA" " I've been on hold for 2 hours to reschedule my Cancelled Flightled flight for the morning. What gives? I need help NOW",southwestair,abrandt88,0,,"Boston. MA" " Landed an hour Late Flight from IND to DEN. and 40+ min Late Flightr. our bags are not here. Not cool.",southwestair,scpetrel,0,,"Charleston. SC" " SWEET!!! Glad to hear it. I'll keep you guys in mind next time!",southwestair,beefsnout,0,,"Reno. NV. USA. Earth. Sol" " TREMENDOUS job. Atlanta Airport saw SW celebrate Mardi Gras. Another reason I'm nuts for you guys! http://t.co/8WBzOrRn3C",southwestair,climbforee,0,,"http://goo.gl/eZTfG" " TWO hours on the plane at the gate?!? This is undignified behavior for you. And the apology isn’t enough. freedrinkcoupons",southwestair,AdrienneCorn,0,,"Nashville/Franklin" " Thanks. Yes I got through. Biggest frustration is that I'm no longer able to check in online for my flight after 4 Cancelled Flights.",southwestair,etachoir,0,,"Brooklyn. NY" " Winter Weather for Denver extended for tomorrow by chance? Even to Late Flightr in the day would be super helpful.",southwestair,andrewhyde,0,,Boulder " Your staff was really kind about the flight delay. Luggage? Not at all. Very disappointing.",southwestair,scpetrel,0,,"Charleston. SC" " after 4 hours of delays you did make a nice offer for rescheduling me the next day... but...",southwestair,bluefig,0,,"camas. wa" " cool shot of the moon and one of your fleet http://t.co/kl9BAiMES6",southwestair,PhoenixThis,0,,"The World is my Country" " does anyone realize that banning peanuts on a flight due to an allergic person ignores p-nut oil & dust from previous flights?",southwestair,Matwork21,0,,"Las Vegas" " excruciatingly slow internet on SWA flights is now the norm. rather than the exception. Is this being addressed?",southwestair,pjfuller,0,,"10 Miles South of Nowhere" " has 22 employees on Social Care Team. 4 staff the Listening Ctr. at any time-rest of spots filled by other areas. RaganDisney",southwestair,segeorgeff,3,,"San Antonio. Texas" " has posted flight schedule covering the date range of 23",southwestair,dc816,0,,"Kansas City. MO. USA" " is your companion pass broken today?",southwestair,"Brian_Fox",0,, " on flight 3130 and I paid $8 for wifi that can't load a website functionally except for your own live streaming. Unacceptable.",southwestair,defscott627,0,, " please help us check in... i never expected you to make travel painful... just like the rest all of a sudden... intlcheckin ",southwestair,Murocker,0,,"Buffalo. NY" " really?!? 1.5 hours ON THE PLANE and at the gate??? Jax2BNA. Like we haven’t waited days to get home notokay",southwestair,AdrienneCorn,0,,"Nashville/Franklin" " so I saw the promo for A-List when I was on a plane this Monday. I fly two more times in the qualification period. 1/2",southwestair,imjinnie,0,,"Denver. CO" " thanks for taking it up a notch!! leinenkugels craftbeer goodflight @ Norfolk… http://t.co/TgSLjjN6g0",southwestair,michaeljeffers,0,,"The Hill!!!" " this inflight WIFI is the absolute worst. I'd be willing to have paid double for dialup speeds... Flight7",southwestair,Jaaaarin,0,,"NM TX PA ¯\_(ツ)_/¯" " three flights with three check in agents. not enough. missedflight back to Jet Blue",southwestair,derekbarney,0,,"Portsmouth. NH" " watching planes do their thing https://t.co/iItoJhUIKH",southwestair,Felittle,0,,"Boston. MA" " y'all just Cancelled Flightled the flight i rebooked after 1st was Cancelled Flightled. help? I need to be in nyc. schedule more flights tomorrow!",southwestair,"like_a_toaster",0,,"St. Louis" " yeah. 7am flight tomorrow. going to add 60-90 min extra because of the roads / snow",southwestair,andrewhyde,0,,Boulder " your attendants at the ATL airport are awesome! Very helpful with all the Cancelled Flightlations this morning.",southwestair,"Daniel_JDixon",0,,"Oklahoma City" " SWADiversity We are ready to be inspired! http://t.co/S3EsW5AgUm",southwestair,dophin2009,0,, ". Your male flight attendants must being playing a game called Who can be the Bigger Dick to People. Flight 952 to CHI-MID",southwestair,DcRealityPunch,0,, ". kudos to your rep ""Patricia"" at gate B11 this Sunday morning at Chicago Midway MDW.… http://t.co/MmCWkqp2gy",southwestair,Strangeluvcraft,0,, ". So important to accept others for who they are. SWADiversity",southwestair,tlbbrown1957,1,,"Dallas tx" " Cancelled Flightled 4532 sch departure 8:38 am. wasn't snowing yet and other flights were still leaving Fail",usairways,WikeMK,0,,"washington. dc" "",united,sbanoub,0,, " It's too bad UA has had another unforeseeable operational issue on my return flight.",united,"747_TJ",0,, " Pushing 2 hours on hold. Priceless. http://t.co/thS10LDY2a",united,BBickmire,0,,Dallas " sent DM last week. re: suit regarding your error. No response was given. Please Answer DM or tell me who to send suit to....",united,Astonvillausa,0,,"Chicago. Illinois" " UnitedAirlines how long will1531 be delayed.",united,kermudgeon,0,,Colorado " 18 flights so far this year. 13 delays including 2 Cancelled Flightations. Late Flightst reason. crew needed mandatory sleep. IN MEXICO!",united,peskyspoll,0,, " 4 reFlight Booking Problemss in last 2 days and each time united wait time was <:5 seconds! Kudos to you for excellent customer service!",united,CrayonBytes,0,, " 4348 soon going to have more wait time for a gate. in empty MSP airport than it was in flight 50 min and still counting...",united,Hanagavadi,0,, " United 787 in snowy Denver. http://t.co/w1AaKJumXA",united,"cote_kcote94",0,, " like 2 weeks after my flight!?!? Creative!",united,mosesfreund,0,, " Delay DEN-CLE because they have to manually enter baggage tags? Really? Worst cust service day for this 1ker. friendlyskies??",united,gregriv,1,,"Cleveland. OH" " Great customer service again. Thanks!",united,clkc86,0,, " I understand that but why should I pay to change if it was a problem with your plane. If it was weather I would understand",united,CressM,0,,FL " I'm on standby for my connecting flight. 1st on the list. NudgeNudge I'm told there are four slots open. Save it for me. Please.",united,johndgraham,0,,"Madison. wi" " Need to change flight from this Tuesday to sooner to attend to ailing parent in FL. Need help!! custserv",united,JerseyRic,0,,"North Jersey" " No first class passenger should have to pay for inflight wifi.",united,tcfitz3,0,,Houston " Otis in the baggage claim by Bay 8. not at all happy but not nearly as pissed.",united,DRVerges,0,,Chicago " RES 0167560070877 Fsqthg Thanks",united,JerseyRic,0,,"North Jersey" " Serious firing needs to happen at HNL. They broke the wheelchair you loaned me after you broke mine! http://t.co/bT37KyrByJ",united,Pat89339,0,, " Stressed and rude agents. Overwhelmed by delyd flight LAS-DEN 1657. Yelling at several people. Not pretty. This is friendlyskies??",united,gregriv,1,,"Cleveland. OH" " Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http://t.co/46n9kDcsxU",united,NoviceFlyer,0,,"Tulsa. OK" " Thanks for nothing! No Atlanta Lounge? Your Ap says NO. Sure nothing at Terminal T http://t.co/tFjfMSHa2k",united,HFShortSeller,0,, " UA 1706 there is no way a plane ""loses its software"" I believe you decided to do an upgrade...",united,DaRenton,0,,Colorado " Your survey is too long. I fly a lot of segments and I'll fill it out after every trip. but not if it takes more than a minute.",united,cheryllynnregan,0,,USA " always a fucken nightmare with your airline. fail lazy alwaysLate Flight worstairlineever",united,BeyondStatusQuo,0,,"Los Angeles" " bags left behind because plane overweight. be great if knew as soon as we landed. instead letting us wait 45 minutes with no info.",united,nigelcornwallis,0,, " delayed about 8 hours because of missed connections due to mechanical issues on 1st flight. rebooked. but please call me 9148445695",united,rabbijfranklin,0,,Needham " eventually. You should approach bags like they get it.",united,jimzito,0,, " flight 441 on 2/4 was delayed over three hours because the pilot never showed up!",united,jupiterjpr,0,, " found a group of people who actually hates people more than ISIS. thats right United Airlines.",united,bartha75,0,,"san diego" " gate agent at EWR "" if you are disabled or in a wheel chair. it's time to board. please step"". STEP UP??? Lol",united,brianaverna,0,,"CT. NY and most other states" " i have a weekend of dealing with your company that would say otherwise.",united,bartha75,0,,"san diego" " no thanks",united,weymouth371,0,,"Canton Mass" " of course this morning I see a non-stop from IAH to SFO but that was not available yesterday. UnitedHatesUsAll",united,21stCenturyMom,0,, " oh united. how much I despise thee!",united,fatihguvenen,0,,minneapolis " once again your customer service at the providence airport was horrible. Do you actually care about customers or just making money?",united,bartha75,0,,"san diego" " thank you for a great flight in gfc :) Cheers http://t.co/nvLnGLnMGN",united,NoviceFlyer,0,,"Tulsa. OK" " they were empty upon takeoff. Why can't someone sit there?",united,neilaruggiero,0,, " treats service members like crap never flying again with them UnitedAirlines ",united,CombatBarbie318,0,,"Wherever the Army sends me" " very disappointed by the service starting from gate operator at BOS . who was rude in stopping a carry-on bag...",united,Hanagavadi,1,, " what did you do with my seat. International connection. Seriously?",united,saraholbrook,0,, " what is the real deal with the delay on flight UA 1032 from Denver to Vegas?",united,stopz,0,, " why is it so hard to add in meal preferences AFTER I booked tickets? I forgot to do it & it's now impossible! I even called.",united,elisanader,0,,"D.C.ish" " your costumer service today in the Providence airport was sucked. Recommend your airline learn to check the weather and be honest",united,bartha75,0,,"san diego" " !!!!! YAAYY!!! YAY PROM!!!! http://t.co/DXicoyioxF",united,PalenMcDermott,0,, " ""Airport snow removal method 22...""",united,sundialtours,0,, " ""Dear Ted. We don't care about you nor the Mileage Plus Card you pay a lot for. Bye bye. -- United""",united,iamtedking,0,, " ""We like hearing from you."" So why haven't you replied to my tweet and/or email yet? https://t.co/caf2cx3gfi",united,abigailedge,1,,"Brighton. UK" " ""federal regulation prohibits you being separated from your bag""...yet you lose our bag and that's okay",united,ShawnMMcCarthy,0,,"NA. SA. Europe" " ""most likely"" makes it sound like you have no idea. which is not how I want my flights to be. Please use facts thanks.",united,AbePrescher,1,,"San Diego" " ""the extra care airline"". unitedairlines they don't care. Trust me. There customerservice is non existent. They don't have 1",united,urno12,0,,"bonkers in Yonkers" " ""where we trick you into making us look popular on Twitter by being the worst airline"" wellplayed jokesonus",united,Brennej,1,, " 1007 Houston-Bogota boarding again. safety first. it seems the mechanics fixed the problem faster. good energy to fly home/family",united,santiagopinzong,0,,Colombia " 1007 Houston-Bogota with an engine problem. mechanics trying to ""fix"" the problem. safety first. better to change the plane",united,santiagopinzong,0,,Colombia " 4781 Cancelled Flightled. 5102newflight I will be upset if this one Cancelled Flights too. I could have rented a car if they would have been honest.",united,blastedgtl,0,, " 787 to begin Newark-London Heathrow route on May 6 http://t.co/RdJ1MwFLg1",united,froschmarc,1,,"New York. NY" " CustomerService fail long time flyer switching airlines frustrated",united,ravlitcofsky,0,, " FirstClass to London on my way to LondonFashionWeek LFW15 👠🇬🇧👠🇬🇧👠🇬🇧",united,"desiree_d_h",0,,"houston paris nyc" " LAX sunrise UAL212 LAX-JFK",united,jrmcirvin,0,, " Newarkliberty Airport need to indicate different gate 's for terminals A&C. Flyingainteasy",united,lotusfitness,0,,"Washington. DC" " OrthoDoc on-call to in-flight! Glad to have been of service!",united,SonyaSloanMD,0,,"Houston. TX. USA" " UnitedAirlines Any other way ORD to ABQ anytime within the next 7 hours?",united,BossDDS,0,,"North Suburbs. IL (Chicago)" " UnitedAirlines Pls Fix AspenBaggageFail issues. Had to pay my own way to Aspen after flight Cancelled Flight. Left us in the cold in DEN.",united,KeamBleam,0,,"Harlem. NYC" " UnitedAirlines fill out form and never receive response? I expect remedy. We can travel another airline and Cancelled Flight as members w u.",united,JackieFerrari3,0,,Irvine " UnitedAirlines wont wait 10min for fam w 2yr old connecting. flight leaves early instead for airport that is planes last stop today",united,JackieFerrari3,0,,Irvine " albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay poorcustomerservice",united,kachampney,0,,"Killington. Vt" " bullying in the workforce not ok. Get gate agents 2 work as a team. 2 against 1 is never cool. Delays flights UnitedAirlines",united,"your_ride_dear",1,,"ONTARIO CANADA" " customerservice at could not be worse. I get the bad weather. but this is awful.",united,"aaron_lawlor",1,,"Vernon Hills. IL" " epicfail on CX as flight from Frankfurt to San Francisco now going to Chicago as flight crew out of hours due to de-icing delay",united,brendanrd,0,,"Weston super Mare" " flightdelay on an early craft arrival because pilot is stuck in traffic fail nocustomerservice nocompensation",united,tjhazzard,0,,"santa barbara. CA" " onlyinAmerica. 18 days and not a word from unitedairlines customerservices. Bad PR guys.",united,urno12,0,,"bonkers in Yonkers" " sfo ClearVision TV4U @ United Terminal SFO Airport http://t.co/Q9bYn9pCTf",united,willyvideo,0,, " unitedairlines so is it 6:20 pm or 12:20? ORD ABQ 3709. I can't even take a walk without missing a change.",united,BossDDS,0,,"North Suburbs. IL (Chicago)" " unitedairlines so my feedback is for your benefit. not for you to correct your atrocious customer service? Good to know",united,JackieFerrari3,0,,Irvine " vegan meals can be more creative than noodles. peas. and zukes. Non-vegan yogurt is not acceptable for a vegan. Can you do better?",united,bethanycknowles,0,, " worst2unitedflightsever UA 236 LAS to IAD 2/24 mechanical problems again - took off - had to land for fix - delayed again wtfodds!",united,PFlandersdc,0,, " worst2unitedflightsever UA1429 IAD to LAS 2/19 mechanical problems - switched aircraft delayed 3.5 hours!",united,PFlandersdc,0,, " $25 United coupon to make up for broken entertainment system on a 9-hour flight. seriously? Ridiculousness learncustomerservice",united,AurelAssan,0,, " $55 cab ride to dfw from love got me my bag. Reimburse?",united,dwjones712,0,, " $7 for wifi just so I can tell my family I'm gonna be Late Flight cause i had to sit in a grounded plane for the past two hours...",united,SooyunChoi,0,,California " & I've been hung up on twice by your staff. So upset right now",united,"vina_love",0,,ny " & finally he was told he couldnt use the front of plane restrm (he was row7) though myself/others in rows behind him used w/no issue",united,damahoff,0,,"Milwaukee. WI" " & on top of no free tv on the int’l leg. now I’m sitting on the Tarmac in Houston. 70 min past departure w/ another hr plus to go",united,wisemana,0,,"washington. dc" " <:<:<:<:<:<:-------- do not reply to emails?",united,urno12,0,,"bonkers in Yonkers" " <:<:<:<:<:------- shoddy customer service. Of no use whatsoever. unitedairline",united,urno12,0,,"bonkers in Yonkers" " 's new flierfriendly is garbage. Just had to cry to get attendant to find a place for my medical supplies with limited overhead",united,rissels,0,, " (1/2) thanks. but does not answer my question. I want to make a reservation over the phone in Perth. hold for 24hrs. and have family",united,"per_ines",0,, " (2/2) I have their name (boarding pass was in there. too). I think they might really need this. Any ideas?",united,JPKirchmeier,0,,"Evanston. IL" " (2/2) It suggests that if can't confirm cert at time of Flight Booking Problems. I should assume that it may never clear. Didn't used to be that way",united,greghei1,0,,"Fremont. California" " (2/2) pay in person at Portland airport. I will be flying from Perth. This has been done by US Air.",united,"per_ines",0,, " + UA has been rolling out improvements too. we think. Hoping they'll catch up soon? Meantime. ANA is our preference!",united,BhutanOrient,0,,Bhutan " + besides. no small degree of self-interest. We take that route several times a year & would hate to be in that situation.",united,BhutanOrient,0,,Bhutan " + that's the gist of what the flight attendant told her.",united,BhutanOrient,0,,Bhutan " +the plane.",united,nbhdsheila,0,,Boston " +what took me aback was the response by the flight attendant. who put the responsibility squarely back on passenger's shoulders. +",united,BhutanOrient,0,,Bhutan " - epicfail from a former gate agent in PIA! He walked away and quit! Luckily a responsible PIA agent saved the day!",united,robfarrisjr,1,,"Apex. NC" " - 3 of 6 First seats open on UA5097. No upgrades processed. Gate agents said their too busy. Not cool http://t.co/6KpyhckA9l",united,CDNTravelGuy,0,,"Toronto Area" " - 75% of a plane's passengers boarding in your ""Premier"" groups might be an indication of a broken process.",united,bmalones44,1,,"P.R.O.B." " - Going on 3 days (tomorrow) and I still haven't received my bag from my flight to Toronto. Would love to see some seriousness here.",united,crsmoore,1,,"USA / The World" " - Group 2 line gets longer every week. Almost no one left for Groups 3-5 anymore. Time to make Explorer Card Group 3?",united,RioLongacre,0,,"Denver. CO" " - I really down think downgrading the booze/food selections at the club is a good way to go. How about you look ?",united,adownie,0,,"Somewhere west of Chicago" " - I think she was having a rough moment w/ a bad passenger from an earlier flight. Things got considerably better. Thanks!",united,jtor0713,0,,"New York" " - Kids left a kindle fire HD 6 onboard UA1037 (ORD-SFO) today. Row 9ABC-DEF (we had the whole row amongst the 5 of us). Help...",united,"Ro_S",0,,IL " - Plane came in with broken seat. Rather than fix it they put a broken sign on it and separated me from my kids.",united,RichGoldstein,0,,"New York" " - SERIOUSLY it's 2015?!?! NO WiFi on a 5hr flight from CLE-SFO 1589. You're the ONLY airline w/out WiFi...and pls no 'unwind' BS.",united,JMS2802,0,, " - SERIOUSLY it's 2015?!?! NO WiFi on a 5hr flight from CLE-SFO 1589. You're the ONLY airline without WiFi...",united,JMS2802,0,, " - Thanks. Formed submitted. I'm not betting someone would be honest enough to turn it in though...",united,"Ro_S",0,,IL " - That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped furious",united,Brennej,0,, " - Why can't I get a boarding pass for my Austrian Airlines codeshare flight. Rebook incls a 6 hour layover & I am stuck outside sec",united,mattwbaker,0,,"The Center of My Universe" " - after having to now TAG MY OWN bags at the airport I was hoping they would actually arrive WITH me - here's hoping they arrive",united,gehandabare,0,, " - any way to get a message to an international flight gate at EWR? Road conditions are horrible trying to get to flight ...",united,mrskmwatkins,0,,"Philly Burbs" " - are you aware your airbus fleet sucks? I'd rather fly a C-130 full of rubber dog shit.",united,MattFrederick00,0,, " - blamed weather lol 78 no wind and not a cloud in the sky!! Delayed both ways 4x!! RU kidding me to charge me for 1.5lb w/8 delays?",united,BrianReinert1,1,,"Las Vegas & Atlanta" " - could you please send me a phone to the refunds department? We have submitted our claim through email without success.",united,MBinMD,0,, " - flight 1114. Unfortunately this isn't an isoLate Flightd incident. I haven't waited less than 20min in years",united,JennRanft,0,, " - handed a slip of paper.&said to call 1800 . Have called 2x/day trying to get it sent. still @ layover airport.Have that ref tho.",united,DMSHIPMAN915,0,,Germany " - it is possible to make a ticket change via Twitter? Traveling internationally and can't make calls... Thanks in advance!",united,bradleycfox,0,,"Seattle. WA / 36.000 feet" " - it's been almost 2 weeks and still no word from DOT on update of london fare to us cities? any updates on your end?",united,dealswelike,1,,"New York" " - my son left his tablet on plane. Am out of country and can not call easily. Is there an email to contact?",united,trueceltsfan,0,, " - not only 2 hour delay - double booked seat nit parked at wrong gate - incompetence at its finest - been waiting for over 1 hr",united,apopnj01,0,,USA " - ok noted. All details will be DM'ed to you shortly.",united,Dayrean,0,, " - please help regarding PNR A3ZZ0F. Why am I now waitlisted for a flight?",united,LifeofPL,0,, " - sitting in seat 10D on a flight back from Vegas to Chicago. Someone left a folder that looks important in the seat pocket. (1/2)",united,JPKirchmeier,0,,"Evanston. IL" " - so they changed depart from 1:45 to 2:00pm & it is now 1:40pm & the Capt. just got off the plane to find a smoothie. 2pm my ass!!!",united,"mbrooke_brooke",0,, " - terrible experience on UA415 on 17th. 1st exit row in economy has zero legroom. Have same row booked for return but can't change.",united,AtulKC,0,,"Greater New York City Area" " - thanks for the rude customer service and 3 hour delay. It really helped me timing wise for my afternoon meetings. Hello !",united,"Z_J_M_",0,, " - thanks for your help...got me what I need. but its an issue with . I guess I sit awhile longer.",united,mattwbaker,0,,"The Center of My Universe" " - tick. tock. tick. tock. it is rapidly approaching the next dream departure of 1:45pm. When is the next fantasy departure time??",united,"mbrooke_brooke",0,, " - vacation days: relevant. Ritz in PR for the night: $700. losing a day to idiots and sleeping at the Newark ramada: priceless",united,Brennej,0,, " - watched the entire UNCvsDUKE game on the Tarmac before Cancelled Flighting my flight because crew timed out. right before my 4hr flight....",united,Brennej,0,, " - we're sitting in UA1088 getting delayed because the operations can't find captain. ridiculous united",united,bokhary,0,,"San Diego. CA" " - well. now finally on board hopefully we take off this time and quickly. Well over an hour delay!!",united,"mbrooke_brooke",0,, " - who can eat at an airport for $7? areyounew? incompetent no800number feeltheheat",united,Brennej,0,, " - why am I sitting on this plane for an hour after scheduled takeoff without a cloud in the sky? keepusguessing isthisyourfirsttry",united,Brennej,0,, " - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap.",united,eatgregeat,0,, " - you delayed our departure by 2 hrs to wait for passengers from another flight that was Late Flight! Unacceptable!!",united,AndreaDurkee,1,,"Boston. MA" " - you rebooked me to UA1764 after UA 3883 was Cancelled Flightled. I paid for first class ticket - but new seat is 38E. Can you please fix!",united,BenHabbel,0,,"New York City" " - you sure missed the mark on tonight's redeye from LAX to Chicago. What a mess! You can do better!",united,MarkGilden,0,,"Honolulu. HI" " -- overFlight Booking Problems planes. Departing delayed. Returning for 'more quick fixes' & breaking out attitudy-customer service? worstairline",united,immersiveg,1,,"Los Angeles" " -How is it that all my flight times were changed without any official notification? Almost missed my flight this morning. Not cool!",united,BrittanyWolgast,0,, " -LGA-ORD UA 711. Did not get agent name. Argument over baggage policy.",united,ppetersky,0,,"Littleton. CO" " -huge kudos to the FO of Sunday's flt 1623 sjo-iad. Handed my daughter her first pair of wings! Keeping traditions alive.",united,ticopilot,0,,"Washington. DC - USA" " -today the staff @ MSP took customer service to a new level. My father passed away last night & you helped me get home today! Thanks",united,TravelRater,0,, " ... I want my bag off flight 1142. what do I do now?",united,poweroflindsey,0,,"Ft Collins" " ... frozen lines on flight. not continuing due to 'passenger comfort'? Not ok. sat on the plane as long as a flight to Vegas would !",united,poweroflindsey,0,,"Ft Collins" " ... horrible wait time on 4348 to get a gate ..shows total miss management . Value customer time and respect thier sentiment",united,Hanagavadi,0,, " ...and when that doesn't work...",united,SmartBlondeSolu,0,,"Fort Worth. Texas" " ...just called and lady at your overseas call center said she saw no note. I explained the situation...again...",united,"patrick_maness",0,,"Rhode Island" " ...she could not access seat map so she said she would note the upgrade in my itinerary and to call back Late Flightr...",united,"patrick_maness",0,,"Rhode Island" " ...she said she would need to get a supervisor. While waiting for the supervisor she hung up on me.",united,"patrick_maness",0,,"Rhode Island" " ...would be on the next flight to Hayden/steamboat",united,Spencerklein,0,, " ..back for the expensive holiday. he worked all year to pay for. that you RUINED! We want compensation & his original case back!",united,"tiffy_mac",0,,"Brighton. UK" " .now you have Cancelled Flightled my wife and daughter's flt?? What's going on? Follow me so I can dm details.",united,PhilipRose,0,,"Toronto. ON.....for now." " 1 hour since boarding began and we're still sitting at the gate. UA507",united,MattEngelbrecht,0,,"Lakewood. Colorado" " 1 refused boarding with Nexus. nexus confirmed she should not be refused",united,SSest72,0,, " 1.75 hour delay. Nothing says sorry like a voucher. Missing time with family. family precioustime",united,chefpaulcia,0,, " 100% I will put together a very serious email. with all the issues that arose on our vacation due to your staff I will post it here",united,NosihtamInc,0,,"Winnipeg. Manitoba" " 100. % failure in 2015 UnitedAirlines",united,ImagesbyTLP,0,,earth " 12/13EWR-LAX UA1151 my seat/armrest broken discover after takeoff. flight full.FA filed report. who to chat with for partial refund?",united,uwbadger98,0,, " 129 thousand fans of are asking you to give her your utmost effort to get her a safe flight with her baggage soon!",united,jcpowell1285,0,, " 132 characters does not cover my reasons I'm afraid",united,tomwylie19,1,, " 14 hours after landing in ATL & I still do not have my bags...which means no clothes or makeup!!! UnitedAirlines nothappy",united,NewsLadiesNeed,0,,Atlanta " 15-hr flight w/broken Dreamliner media system. Witness mental breakdown as we bounce off walls. Remind me why I'm 1K.",united,DJTouf,1,,"Buffalo. NY" " 15.99 for wireless? Was 6.99 epic fail . greedy piggy you are the worst!",united,retailtherapy10,0,, " 1591 had wi-fi broken on plane. Had same outage on 1618 on Friday. How can Southwest get it right on every plane but United can't?",united,fshubert,0,,"Northwestern NJ" " 16 days for one flight and 8 for the other (roundtrip).",united,"dr_spencer",0,,Nicaragua " 1627 to Montego Bay going back to gate bc 1person was Late Flight? Awful service for all of who came on time!!",united,sasharashid,0,, " 1632 was phenomenal frm gate (SEA) to gate (IAD)",united,toddon14th,0,,"washington dc" " 1hr delay at the start. huge queues at security. no representative to meet us. rude staff at baggage reclaim inefficient",united,"Matt_W_Scott",0,, " 1k and had problem getting out of FLL to IAH sent DM to you about making my connection please let me know",united,dkesten71,0,, " 1k member broken seat back broken tv broken light lost bag gee thnx. UA922 awesome job",united,plazaroff,1,, " 1k use to be special. 80 people in group one. Why not board global AND 1k together? http://t.co/qd2lyUXAZg",united,dandadams,0,,"bettendorf. ia" " 1st u delay my flight for mechanical failure.then 2 hrs on the runway. & 13 hrs Late Flightr I'm still here with a lost bag & no resolution",united,SoulFreeDreams,0,,"Columbus.Ohio" " 2 Cancelled Flighted flights Late Flightr. agent claimed she put me on a new flight but then Cancelled Flighted it. Coworker got on flight- now delayed. Now?",united,katiedonohue,0,,"Washington D.C." " 2 days and 3 planes with mechanical issues? Now over 1.5 hrs Late Flight sitting on this plane. This is insane!!",united,"Charlie_Mich",0,, " 2 employee yelled at her. 3 employee stood with others whispering and pointing at her from behind counter",united,SSest72,0,, " 2 hour flight from FLL to Ewr. 1242. now waiting 1 hour plus for bags. no sign yet. What gives????",united,laboyd99,0,, " 2.5 hour delay. misplaced bag. poor communication. and the worse: unsympathetic. confrontational gate agent. Not cool!!!",united,"DT_Les",1,, " 2/2 Instead. had to wait on plane from Ottawa that never came. Now I'm back home and have to try again tomorrow. Suitcase still lost",united,jimbradshaw4,0,, " 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns",united,nfranco,0,, " 20 minutes plus to get through to a two after the first one transferred me to a spanish hotline is unacceptable!",united,"szymanski_t",0,, " 20 yrs of flying Continental/united exclusively I get why everyone hates you - fl1289sfo/EWR getmeoffrhisFUCKINplane",united,Boards707,0,,"Belmar. NJ" " 2100$ ticket.12h biz trvl.no wifi.Missed con flt.next one 24h.missed meeting.7$ food voucher.hotel chkout 12.flt 5.no wifi hotel",united,SagiRoi,0,, " 24 hrs since flight landed and ZERO info on my missing bag? rough ETA would be hugely helpful + restore some confidence",united,melonbee,0,, " 24 seats available on the 2:15 pm from ORD to RDU...I need 2 seats please",united,"WM_j_MW",0,,"Wake Forest. NC" " 25 min hold has now progressed to over an hour...919-675-0985",united,"WM_j_MW",0,,"Wake Forest. NC" " 25 minute hold is 1 hr. 25 min. ",united,"WM_j_MW",0,,"Wake Forest. NC" " 2nd Late Flight flight today",united,zackintheusa,0,,"columbus. oh" " 2nd flight also delayed no pilots! But they boarded is so we can just sit here! scheduling",united,"Twist_OP",0,,Midwest " 2nd flight in two weeks that you have lost my bag! Taking my 1K status to neveragain WORSTCUSTOMERSERVICE",americanair,ErinHughey,0,,"Maui. Hawaii" " 2nd time in a row I've been over charged by 100's of $$ on my plane ticket WHY? united I shouldn't have to check my CC everytime",united,Amybabic,0,,"New York. Ny" " 3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful",united,BlessedByACohen,0,,"Los Angeles" " 3 days Late Flightr and my bag has not left IAD. United is not helping at all. Everyone tells me a different story",united,Bozboyku1,0,,"Lees Summit" " 3 hour 45 min delay so far..... Would love to round to 4 hours to just go to bed!",united,adamd703,0,,"Charleston. WV" " 3 hour delay plus a jetway that won't move. This biz traveler is never flying u again!",united,kateturner9,1,,"San Francisco. CA" " 3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left.",united,smallestnode,0,,"Boston. MA" " 3 hours to rebook but 8 hours l8r the same problem again. Arrive at gate stopped cause now infant is sitting in 4 yr old lap",united,unvoiced,0,,Taipei " 3 hrs searching for flts. find 1 on site & can't book the $ offered bc 1 seg isn't really available. lies falseadvertising",united,ImHursty,0,,"San Diego. CA by way of VA" " 3 phone reps. None could see I was rebooked so missed that flight.Told to go standby for a nonexistent Late Flightr flight. Did I hurt you?",united,DCconnick,0,, " 3 times I've called customer services each at least 40 mins... Each time cut off by your operators... Why can't you call me back!",united,FarmerFlo,1,,Cheltenham " 3 times my flight has been delayed and I miss my next flight. This time you've lost my baggage. No clean clothes. $337 flight. Thx!",united,iamawarplane,1,,"Austin. Texas" " 3/10 disappointed in the service. Will be missing my connection after over an hour delay + cramped seats. At least their app is good",united,hvonschroeter,0,, " 30 hours Late Flightr still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. BadCustomerService",united,scottychadwick,0,, " 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm",united,kevinforgoogle,0,,"San Francisco. CA" " 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing",united,kbleggett,0,,"Ottawa. Canada" " 3359 which you finally Cancelled Flightled.",united,"DC_Geoff",0,,"Washington. DC" " 3586 from IAD to BUF. Incredibly loud. and like a third world 70s inner city metro bus. lowstandards http://t.co/m67WnBglXQ",united,RobBogart,0,,"DC/SF/BFLO" " 374 ORD to ROC. Fam came to see me at SNA. I'm a member. so is my dad. He used his miles for them.",united,JackieFerrari3,0,,Irvine " 3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed!",united,ahpandya747,0,,"New Jersey" " 3875 to Denver which we are supposed to be boarding right now but has yet to land",united,legendjohn11,0,, " 3pm and my bags still not here. not even a courtesy toiletries kit. not the flight experience I was expecting. very disappointed.",united,antoniocosta64,0,,"Conway. AR" " 4 different departure / arrival updates for UA304??? In 1hr. Please!",united,sjking2000,0,,"California. US" " 4 open seats in 1st class on UA 2065. Way to honor your upgrade policy for freq flyers and/or honor an employee with an upgrade.",united,wfmayo,0,,"Vienna. VA" " 4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. Wtf??!! http://t.co/ZfqMpGXVS6",united,CellucorJulio,0,,"CORGaming@cellucor.com" " 4 people MCI to DEL. Preferably with Jet Airways EWR-BRU-DEL segment. Anytime in December",united,HargobindV,0,,"Kansas City. Missouri" " 40 minutes on tarmac now. That's after 9 hour delay.",united,hilary33836700,0,, " 40+ minutes waiting at the gate for the broken jetway. Different gate maybe?",united,MeYoItsMe,0,, " 4016 529557. You going to transfer my car to me too? Because it's at the airport you couldn't get me too...",united,nate2482,0,,"Parkersburg. WV" " 441. which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat.",united,JoshuaIsWrong,0,,"Austin · LA · London · NY · SF" " 45 minutes after arrival and no bags for most people. UA469 from den to ewr. How long should we wait until a ual rep comes here?",united,joelraronoff,0,,"Denver. CO" " 45+ min at EWR baggage claim stillnobags ridiculous",united,sgad1983,0,, " 4595. We are now going back to the gate b/c of something overheating after sitting out here for 3+ hours.Love United but this stinks",united,CoachMcRoberts,1,,"Oxford. MS" " 4840 WTF! Why can't you update your times in a timely manner? You've known the fight was more delayed! Ur service is awful! ",united,RobBogart,0,,"DC/SF/BFLO" " 4840 You knew this flight was delayed! MHT to ALB to EWR to get crew. Your arrival is Late Flightr than the departure! Update your site!",united,RobBogart,0,,"DC/SF/BFLO" " 4994 out of Jackson. Wyoming... Delayed by no pilots.. Full toilets.. Deplaned 2ndary to mechanical fail.. Cancelled Flightled flight pending",united,"no_patients",0,, " 5 gate changes. two delays. Even the crew thinks the airline sucks",united,kevinaom,0,,Michigan " 5.5 hours Late Flightr I've been in transit for a total of twelve hours...please just change the plane on flight 600 this is ridiculous SFO",united,DreLongo,1,,Boston " 5.5hrs Late Flightr and you still can't figure it out. Random text updates. embarrassing ua3728 http://t.co/vFTUyJh45X",united,acmejla,1,,"Carmel. IN" " 50 min on hold trying to book award flight because site errors out. Agents ask for my pin to see platinum availability??? badbadbad",united,goldsteinmlg,0,, " 50 minute wait...still at the gate with a broken jetway. Might miss connection",united,MeYoItsMe,0,, " 6 hour mechanical delay...killing me",united,GYank,0,,"LA. NY. Chicago & St.Louis" " 6 minutes to boarding at b12 in Ord. No sign of gate agent. A little help?",united,seansegal,0,, " 618 was flight out of Houston",united,JackieFerrari3,0,,Irvine " 6344.6373. Sfo-Dfw also 1576 SFO-ORD",united,javadogs,0,, " 6377 and now they sent our green tagged bags to the luggage carousel. It's been one mess up after another. Bad day ",united,ScottyNeuman,1,,"Montana. God's country" " 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https://t.co/72RMpkOGwu ",united,1LovePT,0,,Canada " 6533 ORD to DCA",united,BocheBillions,0,, " 732 from Denver. We just boarded! Fingers crossed we get into the air!!!",united,absfine,0,, " 757 N33103 taxies departing as UA26 to Newark Liberty Airport http://t.co/IALiCEH2FT",united,convair990BHX,1,, " 768 SFO to BOS and no internet it is 2015 what gives?",united,ScottHRoth,0,,"Needham. MA" " 777 from SFO to HNL with ZERO entertainment systems???!!! youareonyourown",united,marinwino,0,, " 8 hours Late Flightr and I'm siting on another plane waiting to leave. I think a credit is in order for this terrible service!",united,YelpPittsburgh,0,,"Pittsburgh. PA" " 8602947. jon at http://t.co/58tuTgli0D. thanks.",united,judell,0,,"Santa Rosa. CA" " 877 from amsterdam to ewr. 02.27.2015. 737-300.",united,VisionRoij,0,,"The Netherlands" " 8h flight without a working screen for me and my friend and not possible to move to another place unitedfails worsttripofmylife",united,Sebybrubru,0,, " : Unhappy with United's service?",united,2cJustice4all,0,, " : flight delayed by 24 hours. lost my wallet. have no money to eat or sleep yet your representatives will not help. unitedsucks",united,KapuriaMd,0,, " : thanks! i will catch my conection! :)",united,"__ciberpepe",0,, " :take note of this great example of actually making good for an extremely inconvenient situation. http://t.co/t3Gnk2N7LD",jetblue,"lynn_with_an_A",0,,"Brooklyn. NY" " my wife Sarah stocker did also called but could not connect me to customer service",united,44Stocker,0,, " how did you save the $200 on checked snowboard? Trying to check in this morning. website wants $200! (prem.gold)",united,derwiki,0,,"san francisco" " THIS IS THE YEAR FOR VAN GOGH FANS TO VISIT EUROPE",americanair,"Cecilia_stories",0,, " so that's it? It just ends there? Come on! I traveled for literally an extra day and a half because of this!",americanair,"_mhertz",1,, " spent hundreds to rectify the situation and you guys go quiet",americanair,"_mhertz",0,, " we just want to go home tonight - why did you Cancelled Flight the last leg of our reserv. w/out our permission??! PH6RPS",united,whitterbug,0,,"Houston. TX" " Gee that's like almost caring about ppl more than $$. Think I'm more int in having a trusted adult w/ daughter .",united,CheerTymeDad,0,, " So I can buy tix 3 days before flight but can't transfer the tix. Flawed security logic. Flawed customer service",united,CheerTymeDad,1,, " ual sucks",united,DelonGerry,0,, " unacceptable practice to leave Cancelled Flighted flight passengers to sleep on cement with no pillows UA1724 http://t.co/nDTLJ15ZpU",united,JuniorOgieBLC,0,,Seattle " your delay is due to your own making. We have now been back to the gate multiple times. Maybe take accountability",united,FernHeinig18,1,, " pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights. planes and service",united,BhutanOrient,0,,Bhutan " yes. they said it took more than an hour!",united,jhclutter,0,,Atlanta " ",united,TheLunchBelle,0,, " : nothing like supporting your own mechanics and maintenance workers...instead United puts out a video of TIMCO doing wifi.",united,2cJustice4all,0,,"Chicago Illinois Crime.Inc" " : outsource it all United Airlines...your customers are just loving you for it. Outsource. Outsource. Outsource.",united,2cJustice4all,0,,"Chicago Illinois Crime.Inc" " : sure show a video of your outsourced favorite TIMCO. who has a knack for doing substandard maintenance work on aircraft.",united,2cJustice4all,0,,"Chicago Illinois Crime.Inc" " KP I am not traveling - we trying to cheer up Ms. Bila.",united,dizbaa1,0,, " Why is United voted every year as one of the worst airlines? Do enjoy that title? You should give Jedediah free passes",united,DubsterCali,1,,"Corrupt California" " he is traveling with me on a sep reservation number F3KxB8",united,Lmuschel,0,, " *if* he needs assistance? Do you expect him to go on a Scooby Doo tour of terminals until he finds his stuff?",united,jaykirell,0,,"Long Island. NY" " can i go GolfUnited",united,"ada_dog",0,, " Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate.",united,fshubert,0,,"Northwestern NJ" " I read that last hashtag as Go F United. Makes sense since they F us by Cancelled Flightling ticketed reservations",united,BeTheBeat,0,,Toronto " Next thing you know. United will believe they are above the DOT and take them to court. United is anti-consumer",united,BeTheBeat,0,,Toronto " hi. when do direct flights from Houston to Reno begin? Don't see any days in March?",united,rdowning76,0,,usa " After I waited hours in the airport being told one fib after the other. Why can't UAL be honest with its customers?",united,RobBogart,0,,"DC/SF/BFLO" " ",united,SCVPools,0,, " what is going on with United's Mileage Program? You pay $500 for a ticket and get a fraction of that as PQD credit?",united,ShowExpert,0,,"Boulder. Colorado" " Raise a dispute with your cc provider and they will hopefully clear it for you.",united,"Boruch_1",0,, " Every time my united flight got delayed. this is a big frustration.",united,joynal03,0,, " ah. so that's where the funds to fix the broken plane upon which I sat for 4 hrs on IAH runway went.",united,JoeSchmuck,0,,"San Francisco" " - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad",united,collegepathSS,0,,"California/Nevada" " one of you has my bag! Claim 4016688561 and i want it in MGA!!!! Now!!!",usairways,keykeydoodle,0,,Wonderland " What kind of hypocrisy is that? Only Cancelled Flightling tickets with bad exchange rate if in your advantage united",united,NaftuliPollak,5,, " N26902 Dreamliner leaves London Heathrow. http://t.co/aI0Yzwt8Za",united,AirUKPhoto,2,,"London Heathrow." " I'm just an Aussie cowgirl lookin' for my cowboy. Take me to Fort Worth. Estelle says I'll find him there!",united,MichHardyTV,0,,Sydney " Another glitch??",united,UnitedAppeals,1,,"London. UK" " . Agents arguing about check bag announcement. Looked for room until seat 20. gave up and walked back to seat 7.Unnecessary",united,"your_ride_dear",0,,"ONTARIO CANADA" " $856.81 the cost of one of the round trip tickets.",united,annricord,0,,Canmore " 0162431184663.",united,annricord,0,, " Great! Appreciate it😊",united,annricord,0,,Canmore " January 15th.",united,annricord,0,,Canmore " both!",united,annricord,0,,Canmore " rcvd promo if i booked flight silver status would be extended it was not dont have flier that was sent didnt think id need",united,baftz,0,, " Rebooked.arrived 8 hours Late Flightr. Last year 9 hrs to San Diego and the no inflight entertainment!",united,baldordash,0,, " fair enough United. everybody is doing the best they can. Although that ""slight delay"" is turning into a Cancelled Flightlation.",united,vnpeace,0,, " we'd prefer everyone hear our complaints amount your airline",united,khigdon1,0,, " hahaha. If they weren't an American company. i would say this was great sarcasm!!",united,"scott_fitzy",0,, " ...and on some versions of the 738. row 11 has no window at all. Go ahead. check. We'll wait.",united,critic,0,,"Princeton. NJ" " It's all about profit. and they don't really give a damn about paying customers!!!! greed",united,"Jim_Rehbein",0,,"Ottawa. Ontario" " : United's CEO has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff",united,2cJustice4all,0,,"Chicago Illinois Crime.Inc" " : she means to say there has been so many complaints today (this week. this month) that she can't respond b/c she's alone",united,2cJustice4all,0,,"Chicago Illinois Crime.Inc" " lost my luggage from ATL to hdn luggage in denver and said will deliver my luggage to HDN airport claim hdndl11785",united,Therobertlewin,0,, " THAT'S your response? Shaking my head back and forth with a tsk. You can do better-from customer service to your apology",united,dfpietra,0,,"West Hollywood. CA" " I need this plane to get to buffalo so I can leave tonight. Any progress?",united,tonypal1588,0,,Houston " lmfao",united,Abdelati786,0,,"Heart of America" " don't check your baggage if you don't have to. They will lose it!",united,skyjumper77,0,, " does she need to complain on Twitter for the refund or is it auto-applied?",united,jaredmatfess,1,,"iPhone: 41.871374.-72.497792" " 7 WEEKS Late FlightR AND I STILL HAVE NOT RECEIVED MY MILES FROM THE MileagePlus Gift Card $150 STARBUCKS CARD I HANDED OVER!!!",united,getmeontop,0,,"Wall Street • Manhattan • NYC" " I'm sorry United isn't able to keep its word 'cuz their IT is totally inadequate but they still says it's a customer fault!",united,FlyerzBlog,0,, " Ladies and gents - United Airlines...",united,UnitedAppeals,0,,"London. UK" " Unbelievable hypocrisy!!",united,"Lucas_Wiseman",0,,"Arlington. Texas" " so why did you Cancelled Flight tickets for thousands of people when you didn't like the exchange rate? doublestandards",united,"super_marek",4,,"between Warsaw and London" " that totally sucks my cousin worked at PHL said ",united,WorstThingsBot,0,, " http://t.co/UCZzP9YpHk click lounges tab. Need to be flying on supported S/A airline",united,TheBIGCafeteria,0,,"LA | SF | Bicycle | 38.000'" " ",united,FAiRChicago,0,, " I am thankful to the United ground staff who put me in the last seat on the last flight out. Home Late Flight is still home!",united,jsumiyasu,0,,"So Cal" " Clearly United lives in the stone age. Some people don't need computers. make your site better for tablets and phones",united,BeTheBeat,0,,Toronto " What does ""dealing via email"" have anything to do with a crappy web form that is not made for mobile devices",united,BeTheBeat,1,,Toronto " tweet bots obviously don't get sarcasm. making computers more and more like real people.",united,JessLisaM,0,, " nah you wouldn't",united,"zach_wardroup",0,,"[Colorado]" " or your staff could try not throwing the luggage around.",united,HSeeley14,0,,"Vancouver. BC" " : page United values your tweet b/c it's so rare that they receive tweets complimenting their service...most are fake.",united,2cJustice4all,0,,"Chicago Illinois Crime.Inc" " done thnx",united,parryaftab,0,, " Definately not an award for employer of the year united13",united,NathanNmred4,0,, " I have to admit that not only the app is good but have lots of useful func (such the ""live"" seat map). Congrats",united,lucianosr83,0,,Brazil " You really shouldn't use the word 'crashing.' Just sayin'.",united,z1y2x3,0,,"East&West Coasts & the South" " huh? I have sent 16 crash reports in Feb alone. 8 in one day. Only app I have that consistently crashes.",united,jkentakula,1,, " flying to las vegas out of Chicago flight is Late Flight and no announcement has been made",united,vascaino101,0,, " with the exception of everything you've asked for. Heh",united,"Luvs_Kitties",0,,"#ygk" " @ Denver International Airport https://t.co/tKVmHBkeC3",united,RockinMikeW,0,, " hahaha. At least they gave u a refund.",united,GuruOfGanja,0,, " scott. need a good book suggestion?",united,bsaitz,0,,"ÜT: 37.427592.-122.116357" " you'll need to upgrade the seats too. even in economy plus it's like sitting on a concrete bench.",united,campilley,0,,Europe " Now do the right thing and reinstate the tickets you voided UnitedFail",united,ousoonerfanatic,0,,"Semiahmoo. WA Soonerland" " Very nice at LHR. congrats. but I'm sticking with AA/ BA. ",americanair,georgetietjen,0,, " good. Maybe that will make up for losing my medallion. ProbablyNot",united,skilleahy,0,, " how can I book reward travel in August?? Everything is blacked out.",united,amack604,0,,"San Francisco" " the B gates are very far though",united,CisWowon,0,, " was there few weeks ago AWESOME.bright vibrant. and NO habitrails",united,gasbabe,0,,Chicagoland " I still like you united airlines",united,"Patty_Ell",0,,"Bedford 2015 Plymouth 2019" " I guess the Kit Kat looks tasty... not going near that ""sandwich.""",united,ZachHonig,0,,"New York. New York" " after 2 hours and 20 minutes most of which I was on hold I was able to get the Cancelled Flightled flight changed to Delta.",united,wamo66,0,, " A 3rd party service you use to sell your tickets has ripped me off. Excellent service United is offering.",united,1MisterHandsome,0,, " A Tourist Wonder: Super Tides and Tide of the Century at French and U.K coasts: http://t.co/gXdqORtsS0",united,"Cecilia_stories",0,,Luxembourg " A broken luggage and a mild case of food poisoning from UA5 LHR-IAH. Who can I email about this?",united,untalMontfort,0,,"Mexico City. Mexico" " A change fee of $200. Same exact flight from ATL-HOU is $165. Why a charge of $574? The math doesn't add up.",united,havecl,1,, " A day Late Flightr. one delayed & one Cancelled Flightled flight. I'm at a gate with no seat assign. Lots of standby ppl also waiting.",united,ahaeder,0,,PDX " A friend traveled via UA1470 today and never got their luggage. What recourse does the person have? Buy clothes and get reimbursed?",united,Far3TheeWell,0,, " A generic form with tons of fields asking for info you already? Expected more as a premier platinum. Another servicefail",united,laurasbrown5,0,,NYC " A measly $50 e-certificate is not how you appreciate loyal customers after they wait 3hrs on the tarmac during UA1116. unacceptable",united,cristobalwong,0,,"San Francisco Bay Area" " A refund and flight vouchers or another flight on a different airline at your expense for today. 8 hour drive is very inconvenient",united,kevintgarner,0,,"Kansas City. MO" " A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology. just told me to complain online",united,meeems22,1,, " A3 Gold. So the international baggage limit apply when booked on 1 ticket.even for a domestic leg? What if I travel with 2 friends?",united,AndrewMcDublin,0,, " AN HOUR DELAY BECAUSE YOU CAN'T PRINT A PIECE OF PAPER!",united,generationKYLIE,0,,"Washington. DC" " AND WE GOT ZERO VOUCHERS FOR HOTEL OR CAB. I expect some SERIOUS mileage credits.",united,BUlizard,0,, " AND my luggage has been broken!! youcouldntmakethis up brokenwheel",united,Spanner2,0,,"London baby" " ANOTHER F*CKING DELAY IN THE PAST 32 HOURS!?",united,ItsAaronChriz,1,,"I'm just a kid from Oak Harbor" " Actually. the flight was just Cancelled Flightled! http://t.co/Qf0Oc2HqeZ",united,patlee,0,,"Bay Area. CA" " Adding reservation to iOS app doesn't show up on desktop site when logged in. And miles can't be redeemed for upgrades thru your app",united,DanVidayo,0,,Earth " Additionally. my husband paid for tv service & it stopped working about halfway through the flight.",united,damahoff,0,,"Milwaukee. WI" " After all I have been through on this trip. can you get me on another airline home?",united,"patrick_maness",0,,"Rhode Island" " After an hour+ wait. my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me.",united,SmallMol,0,,"A Californian in London" " After our unscheduled refueling stop and missing 2 connecting flights we r home n looking 4ward to our bed and a big PB&J sandwich.",united,CharlieGMoney,0,,"Chicago. IL" " After speaking to a United customer service rep the night before a flight. confirming that everything is ok with your reservation..",united,ADanaiBaker,0,, " Agent in LAS letting 20 customers know they can't help them rebook delayed flight to DEN unfriendlyskies http://t.co/QuzVmK2rTR",united,CengageTeamUP,1,, " Airline SUCKS! Customer Service SUCKS! NO courtesy! Incompetent - passengers do NOT matter- Bet the CEO is just doing fine though!",united,ambersings,0,,"New York" " Airline trouble this winter & not getting good customer service? contact http://t.co/aQjn4HwNaC we negotiate resolutions for You!",united,MyCustoAdvocate,0,,"Miami. New York. Boston" " Airlines is changing mileageplus program March 1 http://t.co/4ojE523PTw",united,AndavoTravel,0,, " All flights Cancelled Flighted :( Trip refunded without difficulty. staff extremely helpful. no complaints! Way to handle bad weather!",united,SeanFedorko,0,, " All these changes. Way to stick it to your Premiere 1K loyal customers. Why make things harder for those that loyal to you?",united,nickonken,1,,"New York. NY" " Allright! Last question : the power outlets on my flight are available in the premium cabin. Does that include economy plus cabin?",united,VisionRoij,0,,"The Netherlands" " Alright. thank you. Is there a page that says the routes you have for each aircraft? Specifically the 787.",united,MikeFromRBLX,0,,"roblox.com" " Also your at-gate monitor showed 23 empty seats",united,johnwoodRTR,0,,"Hong Kong" " Also. a United phone representative just asked me for my web password. Is that normal?",united,theAdamW,0,,"Los Angeles. California" " Also. group 5 is total BS.",united,archivelle,0,,"New York" " Also. your phone customer service is almost useless. http://t.co/Mb3bJwGOAp",united,ahaeder,0,,PDX " Am I illiterate or is there a magic code to make your customer service site work? http://t.co/t4gcKs2bh5",united,gambajosh,0,,"Jacksonville Beach. FL" " And then when we asked the stewardess to take the disinfectant wipe as trash she said. ""not with my hands!"" badservice",united,LisaKothari,0,,"Seattle WA" " And there is no direct phone number for status match desk? I really regret Flight Booking Problems with now.",united,fatabdula,0,, " And yet we still haven't left yet and I can't watch my pre-paid DirectTV. firstworldproblems",united,tarlonious,0,, " Anna Palm Springs gate 19 deserves a medal! Handled 30 ppl missing flights like a pro!",united,JerikaPhelps,0,, " Another awful experience and Victoria at the check in desk in STL could not have been more rude and condescending.",united,aleciamastin,0,,"St. Louis. MO" " Another delayed United flight. I should not be this surprised or upset. I'm mostly disappointed I have to Cancelled Flight my trip with my dad",united,DCconnick,0,, " Another terrible experience with United. Discrimination. Delays. And no help from customer service united notimpressed",united,TaraNorden,1,,Chicago " Another unfortunate case of bad luck. usually maintenance issue. They are now swapping planes to ONT. will get in Late Flight. :(",united,"DT_Les",0,, " Any chance you are allowing reFlight Booking Problems yet for travel out of Denver this weekend due to impending storm?",united,kamaro67,0,, " Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx",united,The5y5Adm1n,0,, " Any news about the departure of the flight UA51?",united,RaffaellaDom,0,,Roma " Anyone there? Did you read my DM?",united,cbtadvisors,0,,"Cambridge. MA. USA" " Apart from being on hold for over 2 hours and having talked to 5 people and the problem still not resolved!",united,anniemccleary,0,, " Apologize to the President. Once those employees blamed him. I heard it repeated 20 times.",united,"frannie_ryan",0,,"Memphis TN" " Apparently they are asking 20 people to off board the plane--how can such a big miscalculation be made?!",united,cristobalwong,1,,"San Francisco Bay Area" " Appreciated. but in this case we waited an extra 55 minutes for a lost mechanic to fax the log. Fax...like in the 80s.",united,tomlongphd,0,,"Mexico City" " Are the current on board food menus available anywhere online?",united,rkjohnson2,0,, " Are your earnings so low that checkin people have to also be on Tarmac loading bags? JAN",united,DebraAgFax,0,,"Brandon. Mississippi" " Arriving 25 minutes early is nice. but not if equipment isn't ready. Waiting 30 minutes for luggage. so far. Time gains wiped out.",united,bdhowald,0,,"New York. NY" " Arriving at the airport 2 hours before departure time and still missing your flight bc you actually don't have an electronic ticket",united,ADanaiBaker,0,, " As a Million Miler I've been delayed plenty. NEVER in the amateurish way does it. I'd be embarrassed to be affiliated.",united,JackAcree,0,,"United States" " As it always is. Helps to communicate to customers.",united,jttorrey,0,, " Asked Flight attendant what typical compensation would be & says we might get free TV. Unacceptable",united,cristobalwong,1,,"San Francisco Bay Area" " Aw. thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better.",united,rdahlstrom99,0,,"ÜT: 40.635407.-73.991869" " Awesome flight crew on UA1589. re the plane. the Jurassic period called and they want their dinosaur/plane back!",united,mfsanders,0,,"Cleveland. Ohio" " BTW is it true you have to remind flight staff after checking in even after indicating meal prefer on your reservation? +",united,BhutanOrient,0,,Bhutan " BUT you have received confirmation via email that you are confirmed and ticketed on this flight.",united,ADanaiBaker,0,, " Back at the Denver airport and ready for round two today. Ready to get home!",united,CoachMcRoberts,0,,"Oxford. MS" " Bad coffee. but the juice is ok. GetPhilz @ United Terminal SFO Airport http://t.co/Sg7IQqFVsO",united,richardkerris,0,,"Los Gatos. CA" " Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. lostluggage frustrated",united,christinerimay,0,,"Someplace saving something" " Bag was finally delivered and intact. Thanks for your assistance.",united,christinerimay,0,,"Someplace saving something" " Baggage check in and in flight crew the friendliest ever Flight 417 ogg to Lax !!!",united,lcadler,0,, " Based on suggestions from other passengers I have a rental car on standby for 11:30. One way or another will be leaving then.",united,tjny753,0,,"Elmira. NY" " Been on hold on the phone for well over half an hour. waiting to make a reservation change I *wanted* to make online. Help!",united,SmallMol,0,,"A Californian in London" " Been sitting on flight 435 for an hour after landing in Newark. First no gate. then no jetway operator. Seriously!?",united,tippykayak,0,,"Branford. CT" " Been trying since 1230 to file a report.",united,MommyPR,0,,Global " Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile!",united,ericsimmerman,0,,"Washington DC" " Blackmailed me into paying £130 extra or having my return ticket nullified in San Francisco Airport. Terrible service from rep scam",united,Maxxisonfire,0,, " Boeing 777 Star Alliance short finals 27L on an amazing winters morning 777 Avgeek http://t.co/owMaXOyEhZ",united,LeeRose20,0,,"West Wickham Kent !" " Booked 11 tix 1 month ago and now its about $157 CHEAPER and customer service was useless. What's up with that???",united,Jperez201,0,,"Rutgers Business School - NB" " Booked a flight home over 7 months ago and requested seats together for my fiancée and I. We got 2 middle seats. UNACCEPTABLE. The",united,"Evan_Flay",0,,Seattle " Bos-SF was in between waivers. Business Cancelled Flighted due to weather before/after. No flexibility/compassion in extreme circumstances = 😔",united,hartgarfunkel,0,,"iPhone: 40.732048.-73.994102" " Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! ImproveTheProcess",united,karenmel,0,,"Mountain View. CA" " Both flights went great and improved my view of your airline. cheers! Flight attendents on UA1022 deserve a raise",united,bakedstove,0,,"Boston. Massachusetts" " Bought a round trip to Chicago two days ago...today the same flight is half that! Is there any way for me to get that discount??",united,tdawghill,0,,"San Francisco" " Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http://t.co/TK3aOpdtSQ",united,brenttaylor,0,, " Brian at SFO customer service deserves a raise. gave me extra meal voucher and a good joke to cheer me up after flight delay. FTW",united,raindovemodel,0,,"Anywhere someone needs me" " Broken entertainment system on my 8 hour NYC flight. terrible cabin crew service and online complaint form won't work hopeless",united,rachaeldoyle21,0,,"Portsmouth. UK" " Brothers luggage was lost on Copa Airlines Flight 635. He's competing Sunday for the 2015 Panamerican Cross Country Cup. Please help",united,iandroid614,0,,"Kearney. Nebraska" " Bummer. Might have to go with card instead. TY for response though.",americanair,karenharbert,0,,"Columbia. MO" " But I got a bad exchange rate so want my money back. Please can you refund without penalty.",united,gg8929,7,, " But it's doubtful he'll fly United again and he will be traveling a lot as a sales manager covering all of North America",united,marynevis,0,,"Beautiful Stockton. CA" " But thanks for asking",united,tomcrabtree,0,,"San Francisco" " But they are not... lady one phone says its in tel aviv. Tel Aviv united says its in Newark. No one knows and I have nothing...",united,kevinforgoogle,0,,"San Francisco. CA" " But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned ""confirmed"" certificates?",united,greghei1,1,,"Fremont. California" " By the way. a simple apology goes a long way. even if it's a hollow one. It's obvious that you don't care about me or my well-being.",united,"Evan_Flay",0,,Seattle " CDG-LAS 42 hours. And my luggage is in SFO. I've been wearing the same clothes for 42 hours. Thank you. flythefriendlyskies",united,LaHauser,0,, " CMH gate staff a disaster.. 3345 overbooked. no volunteers. no boarding. 20 min Late Flight trying to figure out issue bringbackrealstaff",united,PatrickGrubbe,1,,"Lewis Center. OH" " Call customer service and of course they just say ""theres nothing we can do"" and then offer a transfer and disconnect the line.",united,1MisterHandsome,0,, " Calls to 800 resulted in 2hrs of hold time & 2day wait to check suspect code share fare. Nothing investigated—my time wasted (2/2)",united,rholbrook,0,,"Brooklyn. NY" " Can I add miles from my January Air China flight to my MileagePlus account?",united,jaciMugg,0,, " Can I get a follow? I fly with you for Christmas.",united,billqamz,0,,"East Coast" " Can i get a refund? I would like to book on a better airline.",united,estellevw,1,,"On a couch. with a computer." " Can we get Any (free) upgrade because all the problems we've had? Our reservation is MKWLKR.",united,mwbotelho,0,,Curitiba " Can you explain how it rewards us elite Premiere 1K members?",united,nickonken,0,,"New York. NY" " Can you help me get a flight out tonight to Houston?Just don't want to be stuck here till Monday with all this bad weather moving in",united,CoachMcRoberts,0,,"Oxford. MS" " Can you please follow for a Dm on a missing bag?",united,MommyPR,0,,Global " Can you tell me Jet Airways award availability?",united,HargobindV,0,,"Kansas City. Missouri" " Can you transfer my bags too?",united,dschach,0,,"San Francisco. CA" " Can't beat the storm out of town if you wait to issue the policy until too Late Flight. NWS issued storm warning already...",united,ThePappaShacks,0,,Denver " Can't leave the Tarmac ..united's gate agent cannot agree on a head count. 20 min now counting a 100 people max epicfailunited",united,politicsci,0,, " Cancelled Flighted my mileage plus award reservation G6455C same day. Have yet to see my miles back despite agent confirmation.",united,MyRxs,0,, " Cancelled Flighted our flight. didn't rebook us on added flight. now have to drive from a Denver to KC....thanks!",united,kevintgarner,0,,"Kansas City. MO" " Cancelled Flighting. bought a ticket for a friend but cant get the credit under my name",united,ptau,0,,"Chasing Carmen San Diego" " Cancelled Flightled a flight cause the crew needed sleep.But it's totally okay to wake me up at 3am just to let me know it's Cancelled Flightled. again.",united,sarahali,0,, " Cancelled Flightled my direct flight Newark-Brussels last night. now 7 hours behind schedule. In EU compensation would be a given. but in US?",united,HeidiJern,0,,Brussels " Cancelled Flightled my flight for some unknown reason and haven't really given me anything to make my overnight layover tolerable",united,Kimberlinho,0,, " Cancelled Flights flt from EWR. ""No crew"".Tells wife & 4 yr old to ""get to NY to catch "" to YYZ! Good customerservice is dead.",united,PhilipRose,1,,"Toronto. ON.....for now." " Cancelled Flights your flight then sends you an email saying ""think about your next flight..."" customer outrage http://t.co/KkwiwI97A4",united,greghm88,0,,London " Case ID 8544484",united,Jewelsia26,0,,"Los Angeles" " Change made in just over 3 hours. For something that should have taken seconds online. I am not thrilled. Loved the agent. though.",united,underceg,0,,"San Francisco CA" " Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious.",united,EYA10,1,, " Checking tracing information. You got 2 numbers wrong in my phone number & how did a turquoise duffle bag become a black laptop bag?",united,roambeans,0,, " Classic",united,gg8929,0,, " Club DEN. East or West. both are disgusting. http://t.co/XijYrPsLZK",united,AgrippaInTheAir,0,, " Club in Denver is dope 👌",united,"Official_KTC",0,,Chicago " Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video. no power & lifevests on the floor UA992 …",united,BrendanPFarrell,0,,"New York/New Jersey" " Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage.",united,traceyabbywhite,0,,"Atlantic Highlands. NJ" " Confirmation number: NJV4BP - All I need is email confirmation of flight from NYC - SFO Feb 4",united,MelodyKho,0,,"NYC. Toronto" " Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off & left in Chicago. Pretty ridiculous.",united,ColtonWoytas,1,,NY " Contacted yesterday and was told that there's nothing they can do - they suggested I email for some compensation ??? cust service???",united,Ssanchik,0,, " Cool. Thank you.",united,gwen1013,0,,"New Haven. CT" " Could this email be resent as it doesnt appear to have arrived.",united,missinver,0,,Larne " Could you tell me if this bag would be accepted as a personal item ? Can i bring one carry-on bag plus this? http://t.co/U390cZpLHl",united,VisionRoij,0,,"The Netherlands" " Could you update me on the suitcase please? The online and phone tracking told me nothing. I was told I'd have it back yesterday!",united,8629Fissile,0,, " Couldn't use the confirmed upgd cert you gave me b/c you decided to sell anyone a biz seat for $299. Why do you bother giving them?",united,greghei1,0,,"Fremont. California" " Currently on UA862. 20 minutes of the worst turbulence I've ever experienced. and ZERO communication from the flight deck.",united,JohntheKiwi,0,,"Stumptown. Baby!" " Currently on standby to Lax then it is a 2 hour ride to Palm Springs. Long day starting at a snowy 3:30 am in philly.",united,ColtSTaylor,0,,"All Over The World" " DCA-EWR Flight 4372",united,Belendelcanto,0,,Seattle " DEN-PHX flight tomorrow Cancelled Flighted. Asked for overnight 2nite in LAX/SNA. Told not without paying. That's wrong",united,HPStorageGuy,0,,Boise " DM does not work what do I do?",united,BouleChitte,0,, " DM ed u the request num",united,bugstory,0,,"Baltimore. MD" " DM sent",united,fortytoo,0,,"WX report for 41 Mile. Hwy 50" " DM sent as requested. Make sure you follow back so you can DM me back. Thanks",united,"D_WaYnE_01",0,, " DM sent.",united,LRuns4Cupcakes,0,,NY " DM sent. Thanks.",united,kevinkugler,0,,"Omaha. Nebraska" " DM sent. This lack if customer service is getting ridiculous.",united,LRuns4Cupcakes,0,,NY " DM sent. Thanks so much for the strong customer service!!",united,hartgarfunkel,0,,"iPhone: 40.732048.-73.994102" " DM the conf to you - did you receive it?",united,Ssanchik,0,, " DM'd you 4 hrs ago at your request. No response to be found .... just like my bag.",united,plazaroff,0,, " DM'ed you",united,worldknits,0,,"Fredericksburg. VA" " DTV doesnt work. pilots Late Flight. wont let 10yr old fly next 2 me and I paid 4 an upgrade. unitedsucks",united,hoozsah,0,, " DUH and done. bag whereabouts unknown. Greeeaat",united,plazaroff,0,, " Death in the family cannot make flight tomorrow. Phone rep quoted $440 per person fee. which is almost the cost of ticket. Help?",united,PaulBEsteves,0,,Brooklyn " Deep Vein thrombosis",united,"FIETA_DOC",0,,"Madison. NJ" " Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer",united,raulcordenillo,0,,"Stockholm. Sweden" " Definitely will!",united,ADanaiBaker,0,, " Delayed 7 hrs flight 5721 PIT/IAD. finally board the plane. sit half hour & crew is at their hrs limit & we deplane. Unacceptable.",united,YelpPittsburgh,0,,"Pittsburgh. PA" " Delayed CMH to ORD. Ran to gate 1 min b4 connection -door closed no one around. Ignored by 1st agent. 2nd super rude. thanksunited",united,"a_a_ron_cbus",0,, " Delayed due to lack of crew and now delayed again because there's a long line for deicing... Still need to improve service united",united,lsalazarll,0,, " Delayed more and more these days. MCO >: IAD. Fingers crossed I make my connection home to Albany. united1K",united,laurahotaling,0,, " Denver baggage handlers you totally impressed us today. Our lungs barely made the run to connect but our bags had no problem! DEN",united,JennyLeeinDC,0,,DC " Designed to deter people from forgetting things or to provide more storage space? The article says the latter unfriendlyskies",united,harris,0,,NYC " Did I mention that I was ON THE PLANE so is my luggage. My luggage that I'm not going to have for how many days.",united,"patrick_maness",0,,"Rhode Island" " Did somebody say flight upgrade?",united,abigailedge,0,,"Brighton. UK" " Did you find out where it is? Thanks",united,8629Fissile,0,, " Did you get your 757 Model?",united,SamChipperfield,0,,"New Hartley" " Didn't know that buying a seat in first class was just a 'request' to sit in first class! Very Interesting.",united,RichGoldstein,0,,"New York" " Direct Messaged you. didn't hear anything back",united,"27_POWERS",0,,"Costa Mesa. CA" " Disappointed.UNITED did NOT feed small CHILDREN on a 5 & half hour flight (Honolulu to Los Angeles). Appalling. ESP food waspaid for",united,"cleo_riley",0,, " Dmed you. Thank you",united,MommyPR,0,,Global " Do I need to use a Chase United Club pass for my 8yr old son. or can he come in with me on my pass?",united,akobilarov,0,,"South Carolina" " Do miles earned with Explorer card count toward lifetime miles?",united,karenharbert,0,,"Columbia. MO" " Do we know why UA5282 is delayed x2)? This is getting crazy. I've already had 2 overnight delays. UnitedAirlines",united,gwen1013,1,,"New Haven. CT" " Do you also want the naming rights to my first child so I can fly home and visit with my mother and avoid more winter depression?",united,BananaPants06,0,,Chicago " Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.",united,AbbieBjugstad,0,, " Do you have a further update on the suitcase today please.",united,8629Fissile,0,, " Do you have any flights with lie flat seating from STL to PDX around the date of March 5?",united,DeputyBrans,0,, " Do you have plans for an iPad app? The iPhone app is great. but on the iPad you have to flip the iPad. Is there a beta? Tks.",united,gwp22183,0,,"Metro DC Area" " Do you mean ""fortunately""? I don't want my flight to be affected! 😉",united,tashtb,0,,"London. UK" " Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters?",united,teamcrafty,0,,"Grand Rapids" " Does the economy plus cabin also qualifies as a ""premium"" cabin?",united,VisionRoij,0,,"The Netherlands" " Doesn't have to be same flight 2 and 2 will work also",united,c4pyro,0,, " Don't ask me to be patient without offering something in return.",united,archivelle,1,,"New York" " Don't know her last name. but Karen at your call center is terrific. Friendly. helpful. Terrific representative. Kudos.",united,kevinkugler,0,,"Omaha. Nebraska" " Done and done",united,LukeGzus,0,, " Donna and Juan still the best in the United Club_ too bad UAL does not get it",united,Jaytolchinsky,0,, " Doumented via link. However. now that it has been over four months with no response. what do you suggest? Or shall I not expect one?",united,"takwind_",1,,"New York | Nomad" " During the same round trip. my NON-English speaking friend was stranded TWICE for 12+ hours each time! Most staff members were rude.",united,xRaeCatherine,0,, " EVERYTIME I fly UR airline I hate you even more ! Thanks for the terrible service on flight 1071",united,Juliaweinerman,0,, " EWR TO MCO made unplanned landing because of pressurization failure. Worst pain I've EVER felt. I thought I was going to pass out",united,patrickbeiers,0,,"ORLANDO. FL" " EWR agent Barbara was FABULOUS and an example of CUST. SERV. A pleasure talking to you😊 http://t.co/KMQuLY9g5E",united,TravlnKB,0,,"East Coast" " EWR ppl told me to call 1800 . have 2x/day since Monday. Still at layover loc. have that ref tho. Any help appreciated.",united,DMSHIPMAN915,0,,Germany " Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket ...I can't do both. Can you help?",united,ScottBerry18,0,,"Albuquerque. New Mexico" " Either is fine. However. plundering my hard-earned dollars is not fine.",united,fdashev,0,,"Pittsburgh. PA" " Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!",united,TroopSwapWife,0,,"Hampton Roads. Virginia" " Every United flight between Saipan and Guam is an adventure! You never know when 's old plane will be operational :)",united,SaipanBrad,0,,"Saipan. MP" " Everyone around us is sitting with their friends and family members. They booked their tickets in October and December. We bought",united,"Evan_Flay",0,,Seattle " Exhausted & frustrated! Link to a FB post abt my travel issue https://t.co/LaRKC8vc4s",united,MirandaAtx,0,,"Houston. TX" " Existing reservation is fine. I was talking about no longer having an 0600 CMH-ORD option. 0638 gets me in too Late Flight.",united,ChrisLaylin,0,,"Powell. OH" " Extremely disappointed in Flight6831. United left crew and pssgrs stranded in rain @ gate with no cover. Left Psngrs 2 depart plane",united,CFCDarlene,0,, " FAIL You Cancelled Flightled our flight frm GJT and then used our reserv home to IAH (from SEA) for reFlight Booking Problems w/out OUR PERMISSION!! PH6RPS",united,Apollochplayers,1,,"Houston. TX" " FAIL set to song. http://t.co/Axpn28xiQB ""United Breaks Guitars"" <: LMAO!",united,michaelkearn,0,,"Minneapolis. MN" " FLT 3444 delayed because of maintenance - that's fixed but can't board because flight crew didn't stay in boarding area fail",united,JBrazie,0,, " FYI. went through this on similar flight last week.",united,jayfalck,0,,"Austin. TX" " FYI: continuous texts and emails I am getting about the delay while held captive on the tarmac are not that helpful.",united,lisakaysolomon,0,,"San Francisco. CA" " Fair enough. I don't usually rant. but it's good to know someone's listening. :)",united,TonyLauro,0,,"Dallas. TX" " Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!!",united,quade181,0,,"Paramus. NJ" " Filled in the form you sent the link to on 29.1.15 and then either 9 or 10.2.15",united,CWWMUK,0,,"North West of England" " Filled out at the airport as part of a long day made longer.",united,dexhandle,0,,DC " Finally I get the right response. United must check this issue. UA 1514 EWR to PUJ on Friday 02/20/15.",united,AviNewYork,0,, " Fingers crossed & its all intact. Very disappointed with this experience as before this we were actually saying we enjoyed using you",united,8629Fissile,0,, " First Officer of UA 1514 checking our 757 prior to departure from EWR yesterday while on his cell. Safety ??? http://t.co/1TFH2v0a7z",united,AviNewYork,0,, " First complaint filed on Feb 11th. over 10 days now and still no response....disappointed but not surprised....",united,CWWMUK,0,,"North West of England" " Flew ORD to Miami and back and had great crew. service on both legs. THANKS",united,LocalKyle,0,,Illinois " Flight 1547 CMH to ORD just arrived at gate. Next segment to YVR already boarding. Will they hold it?",united,ericdUX,0,,"Columbus. Ohio. USA" " Flight 1640 (N33289) arrives at following flight from http://t.co/RvCDA2nnme",united,DontenPhoto,0,,"Englewood. Florida" " Flight 2 is 2:30 hrs delayed so far b/c of Late Flight crew. Now we are literally waiting while they have dinner acc. to honest gate agent.",united,tomlongphd,0,,"Mexico City" " Flight 211/ORD gate agent tried to prevent me from taking onboard a bag I've used for 15 years! Flight crew was more reasonable!",united,lisaboban,0,,Indiana " Flight 280",united,GaryMartinNYC,0,,"New York City" " Flight 395. Rolling delay of 1 hour 42 minutes",united,ssegraves,0,,"PDX / LGA / TXL / ✈" " Flight 472 from ORD couldn't let me know about this? Found out via app minutes before landing. Awful flight. http://t.co/DQJl8vZ2h2",united,BrianMullane,0,,"52.315477.4.995852" " Flight 512 had sime of the rudest flight attendants. I was run over by the drink card and had a flashlight dropped on me. noapology",united,JayarWalker,0,, " Flight 6212...massive fail! They delaying to transport a crew member causing many to miss connections! Unreal!",united,"nancy_g3",0,,"New York. NY" " Flight 683 last night was bad4business. Will be a long time before I recommend United to anyone.",united,msu2050,0,,"canton mi" " Flight Cancelled Flightled to BDL and stranded . Waiting almost 2hrs at customer service. Shout out to diligent agents.",united,gwen1013,0,,"New Haven. CT" " Flight UA1270 is descending into farce and we haven't left EWR yet. Is this going to get any worse?",united,ClarkeTheSpark,0,,"Brighton. UK" " Flight attendant never served me my beverage (tea). and not once checked up on me. What gives? ua6076 notcool",united,hellojennizzle,0,,Cornfields " Flight delayed 40 minutes in ORD because plane didn’t have all the food. That should be fixed in the future. It’s a dumb delay.",united,kylry,1,, " Flight has been delayed for another hour so only have 24 mins to transit at LAX... Extremely unlikely I will make it!",united,"Angela_Saurine",0,,"Sydney. Australia" " Flight is awful only one lavatory functioning. and people lining up. bumping. etc. because can't use 1st class bathroom. Ridiculous",united,PamelaBacorn,1,,"Santa Barbara CA" " Flight was overbooked! Was offered voucher to wait & take another flight. Gate agent switched me over. retracted voucher offer.",united,herestorian,0,, " Flight:UA1750 is basically a prison on the runway @ SFO 6delays 4hrs of sitting no water no answers. reminded y I hate this airline",united,kevinforgoogle,0,,"San Francisco. CA" " Flt 359 lax to EWR. Your pilot bragged about getting to EWR early only to wait 20 min for a jetway driver. Thanks United!",united,RobTrongone,0,,"New Jersey" " Flt 4487 is having some MAJOR delays bc ground crew was so SLOW. The flight crew has been terrific. Been 2 hours on the ground..😡...",united,Raretturner,0,,"Washington. DC" " Follow me back. please. and I'll happily DM you the link because I'd rather not share my travel plans publicly.",united,rholbrook,0,,"Brooklyn. NY" " Followback so I can DM plz",united,ScribblersNook,0,,"Atlanta. GA" " For my Grandma Ella's 80th. she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.",united,kzone7,0,,"Long Island. NY" " Found flight after 2.5 hrs. How am I offered a $200 flight voucher 12 hrs before. lose my seat out of neglect. then get nothing?",united,bushth07,0,,43206 " Freakin""",united,"WM_j_MW",0,,"Wake Forest. NC" " Friend at O'Hare and can't get on flight bc they say no proof he bought 1st class tkt. He has boarding pass.",united,marynevis,0,,"Beautiful Stockton. CA" " Friend stuck in bus on runway at PEK with two small kids no customer service. no explanation. kids crying. awful service.",united,elliotdebruyn,0,,"Shanghai. China" " From the air: Another missed cnxn 2day. ATC went on strike in Belize this AM. Now family & I miss cnxn in EWR. Please see my DMs.",united,cbtadvisors,0,,"Cambridge. MA. USA" " Frontier is currently offering their weather exceptions for this weekend. When is United?",united,kamaro67,0,, " Funny thing happened. we arrived on our flight from Denver at the same gate we are currently scheduled to depart for Sydney at! LOL!",united,caitieamanda,0,,"Brisbane. Australiaaa!" " GRK13575M is the file reference",united,MommyPR,0,,Global " Gate Agent Alavera is amazing",united,Mimsw,0,,"Boulder. CO" " Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues. that would rock.",united,slandail,0,,"Columbus. Ohio" " Give Cyndi & Troy each a gold star.",united,ChooseJeremy,0,,"Virginia Beach. VA" " God damn fucking crew won't be here till 6:40. so you've known for over an hour and a half the flight time was bullshit.",united,hadAbadWeek,0,, " Gold Star for united- change my flight- miss all connections- but can't accommodate me until a MUCH Late Flightr arrival time-Not HAPPY!",united,CanadianCowgirl,0,,"Nova Scotia" " Good evening. UA. Can you assist with an issue via DM?",united,"TSAmedia_RossF",0,,"Washington. D.C." " Good luck with the no-enertainment-on-6-hour-flights strategy. Innovation at work. Hello http://t.co/HI76BOavXY",jetblue,fctry,0,,"Williamsburg. Brooklyn" " Got a call. Bag is to be delivered tonight. Thanks for your reply!!",united,christinerimay,0,,"Someplace saving something" " Got it. I am following the United page.",united,MoonSetGallery,0,,"Southern New Jersey" " Got me home amid snow & Cancelled Flightlations: delivered bag w/o hassle: plus no wait on phone & an upgrade. Thank you!",united,JCVersi,0,,"Washington DC" " Got rebooked on AA. One question though. do you automatically refund the check baggage fees for flight that was Cancelled Flightled?",united,syncros,0,,Toronto " Great landing in Denver. next Rapid City. Snow starting to fall...Florida Everglades is a faint sunburn away...here comes the cold!",united,DrPhilManning,0,,"Location: constantly changing!" " Great! I'm guessing you were Late Flight to open. service is horrible. you're overcharging. and don't care that everyone is miserable.",united,Andrewc11776,0,,NJ " Great! I'm ready to go home.",united,gwen1013,0,,"New Haven. CT" " Great. thank you!",united,andtheretheygo,0,, " Great. thank you!! I'll send it now.",united,lisahsamuel,0,,"Bellingham. WA" " Greetings. UA Club member here. Any idea if I can use the Air Canada Lounge at YVR. Flying UA tomorrow.",united,AlexanderKrach,0,, " Had to explain to a very over eager flight attendant trying to ask about my vision that my was not a guide dog!",united,CassiusCCIDog,0,, " Had wonderful. on time flights from OGG to MSN Lost RX eyeglasses (thick) in the Admiral Club in Chicago this morning. Found?",united,constantlearne1,0,, " Has it departed? I was awaiting an inbound plane yesterday for three hours and it never arrived. Had to stay overnight (again).",united,gwen1013,0,,"New Haven. CT" " Hate when I get bumped out of the seat I've selected (& empty row) and moved to another seat (non-empty). 1K flt803 nonupgrade!",united,gngstout,0,,SoMD " Have clients with an 11 hr layover at IAH (during the day). Will they have to claim & recheck luggage. Or will it be taken care of?",united,"BK_TheBri",0,,"Portland. OR" " Ha… you rebooked me in to an 11 hr layover & are robbing me of a night with my family. Too Late Flight for that. Just fly on time for once.",united,JoeSchueller,0,,"Research Triangle. NC" " He needs to get to home the 24th. they're telling him it'll be the 25th @ night. Is there compensation or anything that can be done?",united,xRaeCatherine,0,, " Heads up We didn't check 8 bags. 2 we checked arrived. those aren't claim s for our 2. Other people's bags? http://t.co/dplQ3mhQGD",united,juangarcia202,0,,"Mexico City" " Held up for almost 45 minutes and then promised free movies and it didn't work and neither did the wifi that was paid for. Boo :(",united,sasharashid,0,, " Hello United. You should take care of your call center in Mexico City Office. Terrible attitude from the lady who was helping me.",united,CheoGA,1,, " Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?",united,GreenkidspenWRA,0,,"Grimsby - UK" " Hello. Just wondering how long it might take for Turkish Airlines flights to show up in my United miles. Thanks.",united,"dr_spencer",0,,Nicaragua " Help! My girlfriend Amy Lloyd is going to miss our flt to Zurich bc of your fault. She needs a golf cart to meet her at ORD (1)",united,JamieReidy,0,, " Hey so many time changes for UA 1534. We going tonight or what? MIA - EWR",united,gochrisgo,0,,"Brooklyn. NY" " Hey. thanks again for helping me miss my buddies 30th bday. you guys are really a trashy company shouldhaveflowndelta unitedsucks",united,throthra,0,, " Hi JH. my experience with United has been entirely disgusting but yes. I'd like assistance in getting compensated for my bag.",united,MeaganKristenC,0,,"New York | Los Angeles" " Hi again. any updates here?",united,MelodyKho,0,,"NYC. Toronto" " Hi guys. I submitted a request for ticket/hotel reimbursement for a delayed/over night stay coming back from the Dominican. Help?",united,"Miki_Palich",0,,"Los Angeles. California" " Hi have a question re future Flight Booking Problems. DUB-JAC 29/9 JAC-LAX 8/10 LAX-DUB 13/10. I'm *G. What is checked bag allowance for JAC-LAX?",united,AndrewMcDublin,0,, " Hi if a premium ec upgrade was paid for & then a mileage BF upgrade done is the prem Eco upgrade fare refunded?",united,Spofforth58,0,, " Hi there bag ID is UA6016053916 can you update me and explain why is occurred when I arrived 4 hours before flight!",united,8629Fissile,0,, " Hi there. looks like my connection is delayed too so I'll make it. Thanks!",united,ThatsVy,0,,SoCal " Hi! what is the phone number for reservations in Venezuela? Thanks",united,"Ed_Cabello",0,,"Barquisimeto - Maracaibo" " Hi. My relative's Flight Booking Problems number is MY8YB4. Her name is Clarita Jaramillo Mejia. Thank you",united,NancyDiaznancyn,0,, " Hi. I am flying domestic first from SEA to HNL. Can I pay to use the lounge before I fly or this is just for international? Thanks",united,thebavers,0,,"Alvechurch. Worcestershire. UK" " Hi. I read there are weather warnings on the East Coast of the US. Would a flight from LHR to SFO be affected?",united,tashtb,0,,"London. UK" " Hi. Im flying SFO-LAX-SAL-CLO. My connecting time in LAX is 1h45m. Is it enough time? Do I have to collect my bag and recheck on AV?",united,jcmpaz,0,,"Cali.Colombia" " Hi. My 2/23 flight from CUN-EWR shows a departure of 2:55pm on my United app. Can you confirm? Doesn't look correct. Thanks.",united,"Easy_E_",0,,"Tri State NY area..." " Hi. booked a flight yesterday and received an email w/ confirmation number but today I got this error ""no active flight segments""",united,jchatelain,0,,Paris " Hi. can you email me here so i can share the details? Thanks. frank.com",united,postsecret,0,,"Germantown. MD" " Hi. flight 1051. If I try and book a new one way. flight departure shows up as 3:55pm which seems accurate.",united,"Easy_E_",0,,"Tri State NY area..." " Hi. we are flying into IAD tomorrow evening. Do you expect delays or Cancelled Flightlations with the snow storm?",united,bubnub,0,, " Hmmm...seems like this could be something to be changed to be more flyerfriendly.",united,nyc2theworld,0,,"One of the C-gates at EWR." " Holiday of a lifetime to New York ruined because you lost my luggage and have failed to find it since Sunday! wontflyagainwithyou",united,darrenw162,1,, " Home is Calgary can you get us there without the added expense of accommodations and meals.",united,c4pyro,0,, " Honestly. I stopped trying to report things via website. Now I just laugh. Flights work. Miles accrue. I'm sure it's just cosmetic.",united,jjirsa,0,,Seattle " Hopefully They will give me a feedback. bafore my flight...",united,mwbotelho,0,,Curitiba " Hopefully my baggage fees will be waived tomorrow when I actually get on a flight. as well as compensation for my hotel room",united,ADanaiBaker,0,, " Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. greatservice",united,1MisterHandsome,0,, " How about free wifi when your flights delayed? Only 20 mins allowed!",united,bobgiolito,0,,"Los Angeles. CA" " How can I file a claim when your agents won't let me speak to a supervisor? My claim number is expired because you WON'T find my bag",united,"Decode_NewYork",0,,"New York City" " How can I verify if wheelchair assistance has been requested for my next flight?",united,"Thomas_12345",0,, " How can you not know where my bags are? You knew where they were 6 hours ago. You are killing me! Worst service. Ever.",united,ColtSTaylor,0,,"All Over The World" " How come you are the ONLY airline. of 90+ flights last year that makes me check my carry-on. Not even gate check...baggage claim?!?",united,HeHaithMe,1,,"Born/Raised in 314/Home is 317" " How do I formally complain about your customer service handler who misconnected me. I was denied boarding & I now lost my bag. Help!",united,raulcordenillo,1,,"Stockholm. Sweden" " How do I get reimbursed for hotel and taxis for the Cancelled Flightation?",united,patlee,0,,"Bay Area. CA" " How do I get through to finally board UA 1534?",united,gochrisgo,0,,"Brooklyn. NY" " How do you have a scheduled flight WITH NO CREW? Is there a competent person working at this airline?",united,tsbjr33,0,,"Buffalo. NY" " How does United refuse to reissue a $400 lost voucher when their plane didn't take off due to mechanics? badcustomerservice",united,nydia376,0,,USA " How does that make a flight takeoff on time? And regardless it makes me Late Flight because now I have to wait for my bag at baggage claim.",united,yajur,0,,Chicago " How is this considered ""on time"" if it's arriving at destination half hour Late Flightr than scheduled? http://t.co/YMFTw1uyHr",united,hstark,0,,NY " How long can I expect the formal response to take?",united,MickGriffin,0,,"Gdansk / Manchester" " How many 787s do you currently operate and what other aircraft do you operate?",united,MikeFromRBLX,0,,"roblox.com" " How much is baggage check for International flights?",united,BWithering,0,,"Raleigh. NC SoCal" " Hubby made it by the skin of his teeth! :)",united,mrskmwatkins,0,,"Philly Burbs" " I DM'd child's birthdate and full name.",united,The5y5Adm1n,0,, " I JUST ASKED MY BOYFRIEND TO PROM OVER THE LOUDSPEAKER ON FLIGHT 494 HE SAID YES!!!! BEST DAY EVER!!! THANK U SO MUCH!!!!!!",united,PalenMcDermott,0,, " I Want a Plane dad",united,DanielBmxUs,0,,"└A" " I already did.",united,nicoleleigh85,0,,Sheboygan " I already follow you. One of you 800-number agents rebooked me. Went from a 777 to an a320. Ugh.",united,TheBarnesology,0,,"Houston. TX" " I already sent feedback and your reps are who told me about the priority. I'm speechless at your system",united,Bhuvanasaurus,0,, " I am - thank you!",united,DaRenton,0,,Colorado " I am UA elite Gold and have a UA Chase pres. plus credit card. How many EQM's do I need to get Platinum Elite!",united,ChrisOneputt91,0,, " I am VERY disappointed with as your partner. No communication. 2 extremely Late Flight flights. Really. all around horrible.",united,aroth725,0,, " I am a comedian and I promise I will make fun of you on stage tonight.",united,bryandey,1,,"Texan in Los Angeles" " I am a frequent user. Congrats u only lost my bags once in 20 years. Problem. it was today and your staff were rude!😢 still no bag!",united,NursesLeading,0,, " I am a loyal Premier Platinum member. but the lack of communication was really bad. Also. i don’t see that it has taken off yet",united,patlee,0,,"Bay Area. CA" " I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better.",united,particularmolly,0,,"Boston. MA" " I am blown away by stellar custserv !! Thank you <:3 http://t.co/JOrEScfb4x",united,Thejetsetjulie,0,,"Instagram @thejetsetjulie" " I am buying 2 yo own seat on 3 legs of intl trip. car seat? Required? If not- then allowed? Can child still sit w/mom after takeoff?",united,RoatanGallery,0,,"Roatan. Islas de la Bahia" " I am calling to check on a future flight and your first agent hung up and now you sent me to the pet travel line!! This is HELL!!",united,MSLspeaks,0,,"New York. NY" " I am flying from msp to dxb. my child will turn 2 during the trip do I have to buy a return ticket for my child?",united,MusseZam,0,, " I am following - you need to follow me for DM?",united,jackiehoglund,0,,"Boston. MA" " I am furious. You're firm is a disgrace. Despite all our efforts you did zero to protect our daughter. All alone at night United",united,barneykelley,1,,"New Canaan. Ct" " I am going to a service desk now to see what the options are.",united,lindork,0,,"Edmonton. Alberta. Canada" " I am impressed with your super-fast reply to ",united,Steinberg1,0,,Beijing " I am not digging the new mileage earning plan. I would earn about 1/3 of the miles I do now. Any changes to the award ticket prices?",united,GoGirlKnows,0,, " I am now following you and see that I am not the only one experiencing and noticing a substantial downgrade in service post merger",united,pvb29,0,, " I am on 1528 and my connecting flight is 909",united,TheKevinDent,0,,"Look behind you" " I am signed up for notifications. This is the first trip I was not updated on. Not sure why this happened.",united,BrittanyWolgast,0,, " I am so happy I found my phone because this is easily the worst system I have ever heard of",united,taylorjfisher,0,,"San Francisco. CA" " I am still in the airport waiting for my flight.",united,"kaf_silva",0,, " I am trying to book awards for September and need flights on but they will not show even w/ many award seats availab",united,runwithmiles,0,, " I am trying to find out if the loaner seat is new or used. a used car seat is illegal according to safety regulations",united,Nikki62878,0,, " I am trying to make/change reservations and getting extremely frustrated!!! Giving up and trying another airline!!!",united,christinphillip,0,,"Princeton. NJ" " I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1",united,patlee,0,,"Bay Area. CA" " I am. Who knows where my bags are. Do I just wait around and hope they arrive? No one has answers. I have plans and no answers....",united,annnnge,0,,"☁️" " I appreciate the follow up.",united,ClaudiaStClair,0,,"Salt Lake City. Utah" " I appreciate the immediate offer. but suspect it is more long-term issue/not simple fix. Also. ski/bootbag policy is awkward at best",united,BenBell22,0,, " I appreciate your efforts getting me home!",united,thetonyblank,0,,"Denver. CO" " I asked a legitimate question about systemwide vs. localized problems. and got back an unreLate Flightd copy/paste. You can do better.",united,Mateyush,0,,"Above the B/D/N/Q/R/2/3/4/5" " I assume that would be for the other 300 people who have been let down by United? What's worse is plane is here but crew can't fly!!",united,LMSNaomi,1,,"deep in the ❤ of Texas..." " I attempted to book a ticket 3 times and kept getting a 'error' message. I hope you didn't still charge me.",united,Indy2Bangkok,0,,Indiana " I believe just customer service. At last post he was at Narita in Tokyo. They sent him to a motel to rest. Said standby maybe 2days",united,ScribblersNook,0,,"Atlanta. GA" " I believe you have to follow me in order for me send you a DM",united,MoonSetGallery,0,,"Southern New Jersey" " I believe. It was Cancelled Flighted yesterday I guess. Goes back to no notification from United about Cancelled Flightlation",united,rayja9,0,, " I bet doesn't turn a thirty minute delay on an original flight into a 7+ hour delayed arrive time",united,themkhiggy,0,,"Houston. TX" " I booked and paid for a flight to get me to Denver at a specific time for a meeting. You failed... It wasn't caused by weather",united,PFcurator,1,, " I bought a ticket with a price that was published by mistake and now I got an email that indicates United Cancelled Flightled my ticket! Why?",united,RoyLe9,0,, " I bought a ticket yesterday and received a confirmation. Tried to check in and they said I hadn't paid for it. So I called was on",united,aDeniseHuxtable,0,,"Nueva York" " I can tell you. Your airline has lost mine and my families business.",united,"riad_otoum",0,, " I can understand that but to not have another plane available when there is a full day till departure is unacceptable. Phoenix?",united,lowenberg,1,, " I can't DM you so here's the confirmation G8CVWJ - please is there any way I can make it to Kailua tonight? Thank you",united,"Lisa_Shaw777",1,,"Kona coast/Boston/Milan" " I can't even fit my name on the first two lines. yes... Please do pass on feedback. This is a big downgrade from previous years.",united,joebarti,0,,Colorado " I can't even look at you right now. I'll call you when I'm not so mad.",united,"megane_ko",1,,Montana " I can't find any Late Flight evening flights. Are there other airports that would have an overnight flight?",united,JoeRychalsky,0,,"Wilmington. Delaware" " I can't tell/purchase through the website because they put us on a Lufthansa flight for the first leg.",united,TiffanyHaverly,0,,"Washington D.C." " I can’t go back to the airport. I’m working. and won’t have time. Are you telling me there is seriously no other way?",united,christruncer,0,,"Washington DC" " I did DM the details back on 02/14 when this started with phone number to reach me no reply either online or by phone",united,bernardfparsons,0,,"Ontario. Canada" " I did DM the details but still no response. I have to book today.",united,christinphillip,0,,"Princeton. NJ" " I did already rebook. and now I will miss my first appointments in London tomorrow morning. Thanks for ruining my trip - AGAIN!",united,czamkoff,0,, " I did and then she made me feel guilty because it was economy plus and I didn't pay for the extra leg room",united,sbellfi4,0,,"Ottawa. ON" " I did not. That's why I am VERY concerned.",united,Stacycole,0,,"Wisconsin. ya know" " I did not. my mind was on getting to the next flight.",united,ajhoekst,0,,"Novi. MI" " I did start a claim but 8-10 weeks is unrealistic. am I really supposed to go that long with out a car seat for my child.Ridiculous!",united,Nikki62878,0,, " I did they did not. I did submit a complaint on line and never heard back from that - I don't have that ID- you should find it",united,Jaytolchinsky,0,, " I did. It took about an hour and a half though",united,uncommongrape,0,,"Rockaway. NJ" " I did. The AC went on for about 20 minutes before returning to the Mojave Desert. PressureCooker HeatTrap",united,segallsays,0,,"Houston. TX" " I did. and as I thought. nothing happened",united,"hire_llc",0,, " I did. they told us the wrong carousel number.",united,IamTamica,0,,"moving forward..." " I did... no response back",united,mironovich,0,,"Morristown. nj" " I didn't get a message from you. I'll resend numbers.",united,ellembee,0,,chicago " I didn't have time to take my wet clothes/suit back to the airport and wasn't going to pay for another cab to do so.",united,cslhilo,0,,"Hilo. HI" " I do I was on UA 495 LAX TO DEN - we are scheduled to land LAX @ 7:38 am - please rebook to Denver - best flight",united,DaRenton,0,,Colorado " I do not see where it talks about military baggage fees. Can you please guide me. Thanks",united,"D_WaYnE_01",0,, " I don't have a milage number. I can't sent my mail to you via DM. you're not following me. I follow you now. so you can sent me a DM",united,SteefFleur,0,,Amsterdam " I don't know my flight details bc I need to explore some options which I'm unable to do bc the site won't let me.Seems to be ongoing",united,onemanvariety,0,,"driving. probably" " I don't know what DM the confirmation number means.",united,tspinnersbride,0,, " I don't need to make any changes. I reserved my seats when I bought my tickets and there was an error & now there are no comp seats",united,TexanHollie,0,,"The Lone Star State" " I don't see how I need to spend an extra $100 bc of ur equipment failure.",united,TexanHollie,0,,"The Lone Star State" " I especially like how you upgraded three of your crew members to first class instead of passengers. keepitclassy customerservice",united,JenniferWalshPR,0,,Houston " I filed a delayed bag report on Saturday! my flight was Cancelled Flightled and I never went anywhere!",united,rhyminanstealin,0,,"Washington. DC" " I filled out the form but I haven’t received any sort of email confirmation that it’s been received. Is that normal?",united,TheClayFox,0,,"New York City (Silicon Alley)" " I find this text funny. considering we are still sitting here because 2 seats need to be changed out. http://t.co/LoLuWfCi11",united,gailmmath,0,, " I flew United last month and the experience was AWESOME!",united,discobiscuit63,0,, " I flew back w other company since United didnt have an earlier flight",united,nydia376,0,,USA " I fly normally. This doesn't happen to me with them. I'll let your flyers provide their own feedback. Thank you.",americanair,"jorge_guajardo",1,,"Washington. DC" " I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo!",united,caitieamanda,0,,"Brisbane. Australiaaa!" " I get that. But doing it by giving inaccurate/misleading info doesn't seem like a great way to do it. hopethegearmakesitintact",united,VitalMX,0,, " I got an email from cust. care for an issue I had offering me a voucher. How do I claim that? I emailed back but got no reply. DM me",united,TomWarrenburg,0,,"America's Dairyland" " I got an email saying ""changes to my MileagePlus account are confirmed"" but I didn't make any changes. Help?",united,slackmistress,0,,"Los Angeles. CA" " I got email update but still no ETA. More communication/details. apology + info on compensation rights would go a long way",united,melonbee,0,, " I got it now. Wouldn't let me log on with my email. Thx. Here's hoping for dtw-ase without issue today",united,SisterTristan,0,,Ohio " I guess that's not the busiest route. so based on traffic/fuel costs. regional jet is the decision. but still not great 4 travelers.",united,SaintAwesome504,0,, " I guess that's too much ask. huh?",united,"Evan_Flay",0,,Seattle " I guess you have to ""follow"" me in order for me to send you a DM.. I tried and it won't send.",united,crsmoore,0,,"USA / The World" " I guess. But what is the excuse for understaffed costumer services? 3 people had to deal with lots of angry passengers. Weather too?",united,JuanseMolano,0,, " I had one interview I was the last person what does that mean?",united,aushianya,0,, " I had planned to book additional flights tonight but after 1 1/2 hrs working on one trip I'm worn out! EnoughIsEnough",united,MERBARAT,0,,"Chicago. IL" " I had the worst customer experience at Houston intl airport... Your ground support even for members is a nightmare",united,Gadgetakis,0,,"38.04591.23.769275" " I had to change airports to actually get a flight out when my flight from FAY was Cancelled Flightled twice. $180 taxi ride to RDU--reimburse?",united,qlyss8,1,,"Texas. USA" " I hadn't filed a refund claim as I was told there was no charge by your DM. This is disputed by my bank. hence why I would like(1/2)",united,sothenbethsaid,0,,Nottingham " I have $20 and I'll draw you a super sweet picture of your choosing. Will that get me round-trip to San Diego? 🌴🌴 It's so cold here.",united,EmilyIsBach,0,,"Potsdam. NY" " I have 2d and 3d embossed badges and patches superior to the ones you are currently using.",united,danteusa1,0,, " I have 8 flights with you in the next two weeks :) let's make some good memories!",united,lorrirhymeswith,0,,"the cupboard under the stairs" " I have a 0530 flight out of DFW on Tuesday. How far in advance will you give notice if Cancelled Flightled?",united,family6travels,0,, " I have a LH return business ticket from Den to Fra.If I fly domestic with you.bag can be checked through to Fra.no need to claim?",united,"Sweet_Curly",0,, " I have a flight from omaha to chicago (en route to NYC) and they are seating me and my partner separate. please fix this res ILC0HP",united,"jerry_eckerman",0,,"Orlando. Florida" " I have a question",united,aushianya,0,, " I have a question about my interview process I had only one interview but was the last person is that good or bad",united,aushianya,0,, " I have a voucher that expires next week. can I get an extension on it before it expires?",united,summert10,0,, " I have already emailed but I didn't know if it was more expedient to contact you here. Please advise. Thanks.",united,slackmistress,0,,"Los Angeles. CA" " I have and been denied! I called and got hung up on. Did speaks with manager on second call",united,MissMcB76,0,,PA " I have been denied. Not sure how you charge $150 one way then $25 on way hime",united,MissMcB76,0,,PA " I have been given a connection with 2 overnight layovers. No vouchers. Last connection not even confirmed.",united,KapuriaMd,0,, " I have been told twice my issue has been resolved and twice it has not been. And when I write an email it bounces?! worstservice",united,"Kris_KAS",0,,"New York" " I have flights that don't appear to have been applied to my MileagePlus account. Can you help?",united,STLStude,0,,"Austin. TX" " I have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. Huge mistake on my part. Don't fly united",united,HobertRunter,1,,Minneapolis " I have never been mislead by a company as many times as I have this week by United Airlines!",united,"szymanski_t",0,, " I have never been more frustrated than my conversations with United who can't speak Spanish to the courier company that has my bag!",united,"szymanski_t",0,, " I have no way to contact her while she is in flight. This does not work for me. Her father is about to pass and is heading to Denver",united,"riad_otoum",0,,"Louisville. KY" " I have proof that my situation now is due to company mistake",united,"kaf_silva",0,, " I have received one previously on the 11th having checked. Odd as you said there was no complaint associated with my e-mail?",united,CWWMUK,0,,"North West of England" " I have requested upgrade for EWR BOM flight. end of May. Miles + copay. When will i know if I am upgraded?",united,jyotipethe,0,,"Austin. Tx" " I have sent a message with a bag tag. Have you looked?",united,liveitup09,0,, " I have submitted my complaint. I need to be compensated. How long will this take?",united,spoditrice7,0,,CLE " I have such a love hate relationship with you. Some days you're good. the others you are so terribly awful its saddening",united,neilawinston,1,,"Cleveland. OH" " I have those notifications yet the staff on board say that is not accurate and they have no departure time.",united,LRuns4Cupcakes,0,,NY " I have to go back home! I have to use what the company has available. But it's unfair to stay more than 24 h traveling",united,"kaf_silva",0,, " I have tried and you have failed. Still no wifi ever. last row in the middle and I fly every week. Thanks for nothing.",united,ericaswerdlow,1,,Chicago " I have.",united,"katie_sul1",0,, " I haven't booked yet. I'm asking before I book",united,AndrewMcDublin,0,, " I honestly couldn't tell you. All I know is that originally we were going to have it brought in from the concourse",united,Spencerklein,0,, " I hope not to see the same issue on my return flight tomorrow",united,AviNewYork,0,, " I hope so but I've received no help so far. I've been on hold for more than an hour. Can someone speak to me?",united,"leigh_emery",0,,"Hoboken. NJ" " I hope so too",united,BinyGlancz,0,, " I hope so too :)",united,neilawinston,0,,"Cleveland. OH" " I hope you have a solution or insurance to cover this issue",united,"_mhertz",0,, " I hope you lose the next govt contract",united,BUlizard,0,, " I hope your corporate office is ready to deal with the rage created by your shitty service and bullshit pilots. UnitedAirlinesSucks",united,throthra,0,, " I interviewed yesterday as a flight attendant I was the last person the recruiter said they lost my file n came back to interview me",united,aushianya,0,, " I just booked a flight for (2). When I view my reservation it has MI connected to First name. Is this a problem? can it be changed?",united,"D_WaYnE_01",0,, " I just checked my united app and the most valuable use of this app has been removed. I can no longer see the status of my equipment?",united,travelpro888,0,, " I just had an interview how long does it take before you hear back",united,aushianya,0,, " I just need to get to RIC tonight. I've been in EWR for 24hrs now.",united,AndrewBarco1,0,,"Usually in a plane" " I just received notification of in-flight Wi-Fi for UA863 from to . Amazing!",united,mrp,0,,"sf - austin - sydney" " I just sent a long note with some suggestions. Thanks for getting back to me.",united,bethanycknowles,0,, " I just sent an email to Customer Care. telling them I may have to break up with you 😢. I sincerely hope they can help me!!",united,debweinz,0,, " I just sent to you.",united,"anil_arca",0,,"Virginia. USA" " I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm. They were super helpful!",united,eghoniem,0,,"Winchester. MA" " I just want to contact someone with a question & not be put on hold for 5 minutes in order to be hung up on or sent to the pet line",united,MSLspeaks,0,,"New York. NY" " I keep getting kicked to an error message when trying to purchase a flight on http://t.co/p3N2w8JfpS. Have tried at least 4x.",united,carolinepqrst,0,,"Austin. TX" " I knew I should've flew lol",virginamerica,ItsAaronChriz,0,,"I'm just a kid from Oak Harbor" " I know I can see that too but now estimated time of dep. is 10am. I don't understand why there wasn't a better estimate 3 hrs ago",united,mfaywu,0,,"Los Angeles. CA" " I know that. Thanks for the standard reply.",united,jimbradshaw4,0,, " I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏",united,WhatSarahSayzz,0,, " I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund?",united,jayfalck,0,,"Austin. TX" " I know. I’m sure you hear it all the time — don’t like the new seats. I’m a small guy. 5’ 6” and I feel the new planes are tight",united,caseymugar,0,,"Culver City. CA" " I left headphones in 2A on UA4689 from YHZ-EWR. It's a long shot to see them again. But worth a tweet anyway!",united,rockstarbrands,0,,YHZ " I left my comment with customer care. Thanks for contacting me.",united,NonYourBusines9,0,, " I like delays less than you because I'm the one on the plane. Connect me with a voucher",united,CRomerDome,0,,"Portland. OR" " I live abroad and am Flight Booking Problems flights for when I come visit the states :(",united,devonmonique,0,,"shanghai. china." " I locked myself out of my account and needed access to book a flight.",united,k8slo,0,,"Washington DC" " I log in. view reservations. try view specific reservation & takes me back to login page.",united,"paul_chard63",0,,"Celebration. FL" " I looked on the email chain and there is not one",united,"dlm_3",0,,Global " I lost a voucher that I was given in Miami aeroport on jan 26. I did not use it.",united,nydia376,0,,USA " I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them?",united,"Joe_Curry",0,,Austin " I may not hit any new status this year. but I’ve flown several times this year and have tried to book with y’all every time!",united,paigeworthy,0,,Chicago " I mean is there a real live person somewhere I can go and speak to at Newark post security?",united,jamieduchess,1,,London " I mean. your employees were really nice as I literally sobbed?",united,dasbet,0,,"Coming to a City Near You" " I miss the Continental days.",united,xVanDanx,0,,"Silver Spring" " I missed it. Set up in a hotel. Flights delayed in SFO for 6+ hours. Missing all the wedding festivities of my friend. 😞",united,SupaZ22,0,,"Chicago. Illinois." " I missed my connection already. Then I missed the next flight they put me on. Now I'm going to LAX instead of Hawaii. :(",united,mgmcg16,0,, " I must stop my relationship with you. You've become greedy and heartless and our long term relationship is over",united,sherrirosen,0,,"New York City" " I need United to be a better airline!!",united,justleon,1,,"New York City" " I need a breakdown of what the ""international surcharge"" on my flights cover. Please help",united,jbone3353,0,, " I need a customer service manager to contact me please",united,"dlm_3",0,,Global " I need assistance with pulling your agents' heads out of their asses",united,jefftang1975,0,, " I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly again.",united,artistanxiety,0,,"Punk is the preacher." " I need help with a missing bag.",united,mustardman123,0,,"Cincinnati. OH" " I need the phone number to baggage claim in LAX. my mom left her phone and someone called saying they would put it there but on",united,colbycaterina,0,,lalaland " I need to get from Albuquerque. NM. USA. to Cebu. Philippines. I'm providing educational help for 800 kids. Can you help me?",united,ScottBerry18,0,,"Albuquerque. New Mexico" " I need to speak with a supervisor or someone who is willing to help me use a credit I have ASAP. letsworktogether",united,WestlakeSarah,0,,"New York. NY" " I need to talk with an actual person about missing luggage. Please advise on how to make that happen.",united,PAIGER33,0,, " I need you to get my cousin to PDX. she's on 2 days of travel now and we've had to hire other sitters til she arrives. thx for that",united,pdxmucci,0,,"Portland. OR" " I need you...to be a better airline. ^LOL",united,KatieJelen,1,,"Los Angeles. CA (via Philly)" " I normally ask people to put on headphones...but not toddlers. Maybe planes should have a ""kid"" section (near the back) :)",united,rakerr,0,, " I paid for economy plus and you put me in the last boarding group so I have to gate check my bags too? knows better..",virginamerica,twitarse,0,,"San Francisco Bay Area" " I really have a hard time believing that 4 planes in this terminal are all delayed for mechanical issues. whatgives dullessucks",united,blastedgtl,1,, " I received 1 bag last night. I am still missing the other one.",united,ChrisNielsen2,0,,"Hoops City (Memphis. TN)" " I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded.",united,throthra,0,, " I requested an online refund option they denied saying the ticket was used. hope they understand the problem from your approach",united,bugstory,0,,"Baltimore. MD" " I see several economy plus can you put us in those. We don't have to be seated together",united,c4pyro,0,, " I see two flights with two seats in the morning can we get on those",united,c4pyro,0,, " I see you coming to get me and in Hawaii! 12thMan http://t.co/G8DKa3Edhf",united,JimStarkBalla,0,,Htown " I see you guys are at it again. Amazing how one company continually makes mistakes yet fails to be held accountable for their error",united,"dlm_3",0,,Global " I see you tweeting as little as 7 min ago. Are you just ignoring my CS request? CantLogOutOfUnitedWifi",united,rick4tkins,0,, " I see. Thanks for explaining.",united,SmallMol,0,,"A Californian in London" " I send an email about my bad experience and you send back a generic response. Yet another reason why I'll never fly with you again.",united,jasonjernigan,0,,"Raleigh. NC" " I send you an urgent message via eservice.com. BG0KWM Narayanan. Please respond ASAP. Also. NO local United Tel @ KUL",united,fairplay500,0,,"Huntsville AL USA" " I sent a DM re an existing reservation but no one has responded",united,DManonog,0,, " I sent a PM over two weeks ago and have heard nothing! horribleservice unitedsucks",united,lala0178,1,,pensacola " I sent a message. It's very irresponsible that my suitcase cannot be found. This is truly worst service ever... fedup disastrous",united,liveitup09,1,, " I sent an email describing my experience. Looking forward to a follow up to hopefully make it right.",united,"Z_J_M_",0,, " I sent in my feedback. Thank you.",united,dafg42,0,, " I sent my details to the customer care link you sent me almost a month ago and no response.",united,sjampol,0,,"San Francisco" " I sent the message. Let me know ASAP.",united,xRaeCatherine,0,, " I sent you a DM as requested but have not heard anything. Can you address the issue I brought up in my DM and explain what happened?",united,worldknits,0,,"Fredericksburg. VA" " I sent you a dm hours ago",united,"vina_love",0,,ny " I sent you a dm with my file reference number.. I just want to know if someone has located my bag even if it's not here yet.",united,"vina_love",0,,ny " I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work.",united,kiiimbra,0,,Earth " I shouldn't have to spend my own $$$ on a hotel because of a weather delay. The weather being something COMPLETELY OUT OF MY CONTROL",united,giltweetsstuff,0,,California " I somehow think I'm going to be stuck paying for a hotel room in Denver without winter clothes on my dime. I guess we'll see.",united,ColtSTaylor,0,,"All Over The World" " I submitted a status match last week and have not heard back. Im a delta customer looking to switch to United. Please assist.",united,fatabdula,0,, " I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains!",united,Ofbikesandbirds,0,, " I sure did. I had to drive a total of 3 hours to get my own bag. I'd like to explain that debacle but no one wants to talk to me.",united,nate2482,0,,"Parkersburg. WV" " I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything fail",united,kbleggett,0,,"Ottawa. Canada" " I take it as a compliment that I was mistaken several times as a member of your staff on my flight... time to remove my scarf :)",united,jsmithers,0,,"Boston. MA" " I think DM would be better",united,CoffeeCult448,0,,"Buffalo/Oakland/Savannah/Ire" " I think I left my phone on my flight. Help!",united,taylorjfisher,0,,"San Francisco. CA" " I think problem resolution should be decided on your end. Especially if you'd like me to continue flying your airline.",united,iamawarplane,1,,"Austin. Texas" " I think this is the best first class I have ever gotten!! Denver to LAX and it's wonderful!!!",united,Mammothchowder,0,,"Mammoth Lakes" " I think we both have the same status (nothing). I think there was a bug in your search system.",united,theAdamW,0,,"Los Angeles. California" " I think you guys had a half full flight at 4 so you held our overbooked 3pm flight to fill the other one then Cancelled Flightled mine",united,GeorgeMcflyOG,0,,NJ " I think you should board from the back of the plane whatstheholdup CHItoCLE",united,shanp611,0,,"Cleveland. OH" " I took care of it myself. Had to rent a car and drive 3 hours to retrieve my belongings. Due to united errors.",united,iamawarplane,0,,"Austin. Texas" " I took the exact same aircraft in to LAX 3 days ago. It fit. no problem. The agent today told some nonsense about a policy change",united,aliasboogie,0,,"New York City. NY" " I travel a lot and I get it. You're still my fave but EWR to Cleveland w/40 min layover to connect to DC = our best option? Come on.",united,LizGaskins,0,,"Washington. DC" " I tried 2 DM it would not go thru... not sure why",united,feliciastoler,0,,"New Jersey" " I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys",united,guichaves1989,0,, " I tried the online tracking and they said something like ""attempting to locate luggage""",united,"Nic_Thoman23",0,,GLP " I tried. We were hung up on. twice. After speaking with someone. then put on hold for 45 minutes. No resolution.",united,jessehaines,0,,"ÜT: 43.492878.-96.790916" " I trust you enough to put my coat in my checked bag!",united,scottdraeger,0,,Chicagoland " I understand ppl make mistakes but don't code something in a way that we can't get reimbursed when it's YOUR fault. Just blatant LIE",united,jimbuckley13,0,, " I understand the intent was not to inconvenience. but catching a cab back to the airport to show them wet clothes wasn't an option.",united,cslhilo,0,,"Hilo. HI" " I understand the intention. but it pales in comparison to a day of lost wages for both my wife and I because of the delay.",united,malexcormier,0,,North " I understand why the pilot would get on the plane but why 1st class? There were 5 empty coach seats near me? I'm a Premier 1K?",united,MichaelWHarlan,0,,"Houston. Texas" " I understand. but it's tough when there is no way to get to the airport w/o serious risk of an accident. It's a steep price.",united,hmansfield,0,,"Berkeley Heights. NJ" " I unfortunately didn't get her name :( she was not nice!",united,gabi1985,0,,"Washington. DC" " I used to be a committed ContinentalAirlines flyer until merger. I remember now why I switched to CommunicationFail",united,franciscogonima,0,,"San Antonio. Texas" " I usually like flying with you guys but $200 fee to use my credit seems ridiculous notcool exhorbitantfees",united,jenny0z,0,,"new york city" " I wanna be grand staff",united,"abroad_aus",0,, " I wanna be ride United airline! I love airplane",united,"abroad_aus",0,, " I want a hotel room and a whiskey.",united,dougvansant,0,,"NYC - DC - LA" " I want my bags. There is vital equipment in there. You are royally screwing me. I'm cranky and want an update.",united,ColtSTaylor,0,,"All Over The World" " I was able to get a seat on earlier flight sfo to ind. Can you add me to 6pm ord to IND?",united,jimccooper,0,, " I was abused . threatened and forced to travel in a lower cabine (last seat) in yesterday's flight from Houston to Sao Paulo",united,theo,0,,"São Paulo / Brasil" " I was denied getting on the plane w/o getting the chance to prove it fits. I'm not a rookie. Read my bio.",united,aliasboogie,0,,"New York City. NY" " I was denied use of a rear facing car seat on UA5025. an ERJ145. Can you confirm the actual policy?",united,ljsbrooks,0,, " I was flying home for a 9:30am event tomorrow. You pushed back my flight. Now I have a $400 ticket that won't get me home in time.",united,dasbet,0,,"Coming to a City Near You" " I was insulted. disrespected and met with incompetence at every turn how about a voucher for a domestic round trip",united,BVSCAPE,1,, " I was just calling the Global Services help desk so via phone.",united,franknoc,0,, " I was not looking for the fare to be returned on the companion flight. don't understand why an additional $200 fee was necessary.",united,"mariel_soraya",0,, " I was on UA1069 today and left my sunglasses in seat 26F. Please help me get them back! UnitedAirlines",united,"atom_burke",0,,"New York. NY" " I was on UA3782 and it was Cancelled Flightled. I'm waiting at customer service.",united,gwen1013,0,,"New Haven. CT" " I was on hold for over 20 minutes and was talking to one of your employees. I asked him for name or id and he hung up in my face!",united,moonfacestudios,1,,"DFW area texas" " I was only trying to get my emails. What are you talking about? What most business people expect from airline wifi",united,marccabi,0,,"Mill Valley. CA" " I was originally trying to share details but the link Jimmy Samartzis Vice President - Customer Experience sent me expired.",united,RonGaudelli,0,, " I was patient when they refused to switch my flight Bc of my checked bag then Cancelled Flightled the one I was on",united,GeorgeMcflyOG,0,,NJ " I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks!",united,confox77,0,, " I was rebooked but had to take bus from Portland Maine to Boston. Told United does not cover the charge.",united,rayja9,0,, " I was rebooked thru SFO but arrive 9 hours Late Flight and miss activities. I asked to fly today with stop over. Was told I'd have to pay.",united,HPStorageGuy,0,,Boise " I was rebooked. however it would have been nice not to have to wait an extra 90 min at the airport. How will you make this right?",united,Ozzy1652,0,, " I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other Cancelled Flightlations.",united,McLeodKyle,0,,"Houston. TX" " I was told it was due to be on UA23 which flies direct to Dublin. so why did it go to London? This is a complete shambles!",united,8629Fissile,0,, " I was well taken care of. thanks. I've already been sent a survey request & I'll share my positive experience (despite delay)",united,jasemccarty,0,,"BTR/DCA/IAD/MSY - etc" " I was. But I have given up.",united,unusualcards,0,,"Portland. OR" " I was. just very surprised it took over 15 mins. Never experienced anything like that on 1K number",united,franknoc,0,, " I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit",united,CowboyPharmD,0,,"Wherever I want to be" " I went from Sacramento to Minneapolis at the end of October 2014 in business class.",united,AMMBoman,0,,"Kaizen 改善" " I will be calling customer service. 2 delayed flights today now. luggage misplaced. a disaster across the board.",united,JedediahBila,1,,"New York City. baby" " I will be patient as your agent explains how you have me booked on a new flight for 6:18 when that plane doesn't arrive until 6:07",united,GeorgeMcflyOG,0,,NJ " I will be patient in my luxurious middle seat on my next delayed flight",united,GeorgeMcflyOG,0,,NJ " I will be stunned if my bags are in Hartford with me. The ORD ground crew only had an hour to move my bags 200 yards",united,MGsoundguy,0,,"Houston TX" " I will but right now I'm to angry",united,artistanxiety,0,,"Punk is the preacher." " I will do delayed baggage claim when I land. Hopefully the bag isn't broken into. damaged or lost w/c will result in more complaints",united,raulcordenillo,0,,"Stockholm. Sweden" " I will give it a couple more weeks. Thank you.",united,"dr_spencer",0,,Nicaragua " I will give you one thing. you are consistent but unfortunately you are consistent at not doing your job well AlwaysDelayedOnUnited",united,cameronsmith17,0,, " I will not be flying you again",united,fuchsialipstick,0,, " I will thank you!",united,NoviceFlyer,0,,"Tulsa. OK" " I will! On or all of which will be getting my business. unfriendlyskies unbelievable",americanair,jayw329,0,,"New York. NY" " I will. I have to get to Bangkok. I have just 17 days to spend with my husband in his mid deployment leave. Like to get there asap",united,reccewife,0,,"Kingston. Canada" " I will. Thanks.",united,marynevis,0,,"Beautiful Stockton. CA" " I will. as soon as I am done with my article. Thanks! ~Tom",united,medictom,0,,"Brunswick. Ohio" " I wonder if sharing all this on FB and insta would produce a number. 140 characters really limits my story telling.",united,throthra,0,, " I work in customer support- extremely saddened United won't waive change fee for flights I had to Cancelled Flight due to east coast storms.",united,hartgarfunkel,0,,"iPhone: 40.732048.-73.994102" " I would appreciate a response regarding the pressurization failure on flight 1109. You seem to be responding to less serious issues",united,patrickbeiers,0,,"ORLANDO. FL" " I would appreciate an answer on why we weren't alerted flight had been Cancelled Flighted until plane landed. showsomerespect",united,Mosborne13,0,, " I would encourage you to re-interview the sole flight attendant on UAL 6166 from BUF to ORD. Blatantly not stable. Uncomfortable.",united,CoffeeCult448,1,,"Buffalo/Oakland/Savannah/Ire" " I would have made it if you hadn't already booked me on another flight and Cancelled Flighted my original reservation.",united,"patrick_maness",0,,"Rhode Island" " I would like 2 speak VP of CustExp Jimmy Samartzis! I sent a survey/email about my awful flight exp http://t.co/OtFZ7CygUQ",united,dmb41shows,0,,"Pursuit of Happiness" " I would like a supervisor to talk to. Now we are waiting for a flight attendant as one just walked off & left http://t.co/IpaamZT7Z2",united,dmb41shows,0,,"Pursuit of Happiness" " I would like to know what is the easiest way to get a refund.",united,"kaf_silva",0,, " I would like to know what's going on before his current flight lands.",united,xRaeCatherine,0,, " I would like to talk to a customer service agent about the service / non service I received on my last flight a a week or so a go.",united,keithpresser,0,, " I would like your baggage damage number as well! Another great thing from your 'trained' staff! Whats the number please.. Claim time",united,NosihtamInc,0,,"Winnipeg. Manitoba" " I would love if someone could get me back to Austin tonight and I do not wish to wait til tomorrow morning.",united,JawnRedcorn,0,,Ausvegas " I would never fly United Airlines again!",united,"szymanski_t",0,, " I would take the $500 voucher you offered for MISCOUNTING THE OF SEATS ON YOUR PLANE but that means I would have to fly you again",united,emilyjoynoon,0,,"Los Angeles" " I would understand if weather was the issue. but bc of airline maintenance I had to sleep on an airport floor and lose an entire day",united,mahrruk,0,,Rochester " I wrote to you but got nothing.and I am out of US .It is very simple thing.Will ypu provide compensation for your delay?",united,shikai590,0,, " I'd hardly call going from 10.000 miles to 1.000+ miles a ticket cutting edge. About 1/10 the perk?",united,ChrisJValdez,0,,"Yokohama. Japan" " I'd rather have the truth about my flight than be forced to sit here all day. Trying to get home to this. http://t.co/U69fAfqhsF",united,JenniferWalshPR,0,,Houston " I'd rather spend two days in the back seat of a Volkswagen than two hours on your plane! disgruntled whatacluster",united,mathardin,0,,"Corpus Christi" " I'd really like to get off of this plane now.",united,tarlonious,0,, " I'd say most of the public can't extend their vacation a week. point is why advertise multiple flights you can't honor?",united,ljtypes,0,,"H-town" " I'd thank you - but you didn't help. taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful",united,KateRChrisman,0,,"Oakland. CA" " I'll be calling soon but going tomorrow like it shows on the app is not a good option",united,"alex_nieves",0,,Connecticut " I'll be calling tomorrow",united,BUlizard,0,, " I'll be impressed if I actually get a response! 😜",united,jnostrant,0,,"Los Angeles. CA" " I'll be sending/posting complete details of the circumstances surrounding this matter. United airlines should be ashamed.",united,barneykelley,0,,"New Canaan. Ct" " I'll let you know week after next when I do another coast-coast RT again.",united,TheFireTracker2,0,,"Global- Mostly Silicon Valley" " I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace",united,iandroid614,0,,"Kearney. Nebraska" " I'll stick with my United flight. Thanks. though. Effort is much appreciated.",united,dschach,0,,"San Francisco. CA" " I'll try it. Mileage programs have historically been a lifeline for us world-hungry travelers of moderate means.",united,emrichards,0,,"ÜT: 42.986193.-87.914855" " I'm 0/3 for Flight Booking Problems without major problems. 0% isn't bad!👎👎",united,dustinbritton23,1,, " I'm Cancelled Flighting my mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers.",united,"leigh_emery",1,,"Hoboken. NJ" " I'm DMing my info and no is assisting. My flight home left before m first flight had even landed",united,"_Charette_",0,,"SE AZ By Way of HV" " I'm a UA 1k. I think it's who was looking for help",united,TheBIGCafeteria,0,,"LA | SF | Bicycle | 38.000'" " I'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are...",united,annnnge,0,,"☁️" " I'm a minor and freaking out bc I might not make my connecting flight to Hawaii so yes I'm frustrated",united,marmaidz,0,, " I'm afraid not... I fly or service every week and I'm just unhappy..spend too much money to be unhappy",united,"_LaVitaLoca",0,, " I'm asking if you can simplify the communications- thx",united,sjking2000,0,,"California. US" " I'm aware. I fly a lot :) Just sad I had to change my shoes (boots). ha! HappyFlight",united,itsmarisa,0,, " I'm checked in. agent wouldn't tag my bags at 7am. Now I'm standing in line hell.",united,OwlyJulie,0,,"Ottawa. Canada" " I'm confused. After your agents directed us to go to your website after DELAYS nothing works! http://t.co/cypRHe5GOK",united,gambajosh,0,,"Jacksonville Beach. FL" " I'm constantly having challenges with upgrades & charges. In order to prevent DVT I have to pay an addtl $180 http://t.co/xC6jQ70r7B",united,"FIETA_DOC",0,,"Madison. NJ" " I'm counting on you. please don't let me down! delayed again needtocatchmynextflight alreadyrebookedonce",united,meredithstille,0,,"New Jersey" " I'm desperately trying to understand how my girlfriend is being treated with this Cancelled Flightled/delayed flight. unacceptable ORD",united,teamcrafty,0,,"Grand Rapids" " I'm extremely disappointed w my service for this trip as a United MileagePlus Explorer Card holder.",united,hannahcbeck,1,,"Hoboken. NJ" " I'm familiar with the procedure. It wouldn't be the first time UnitedAirlines lost one of my bags. unhappytraveler",united,Eileen429,0,,"Red Bank. NJ" " I'm flying on the way back. I rarely fly them but let's see if they are any better....",americanair,thekulway,0,,"San Francisco" " I'm flying UA but *G with A3",united,AndrewMcDublin,0,, " I'm fully aware. it's just that your rules are harsh toward the client. Especially since you're going to resell my seat for more $.",united,bretlonder,0,,"San Diego. CA" " I'm glad 1K means something. lol!",united,Waveruprecht24,0,, " I'm glad you didn't mean to. but it doesn't excuse your inefficiency! Only took 70min for the bags. we were your only arrival flight",united,TimBouhour,0,,"Raleigh. NC" " I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help.Do you have a private jet for me?",united,BouleChitte,0,, " I'm in Denver. my bag is in San Jose. See something wrong here.",united,"HILL_PARTYofone",1,,"Omaha. NE" " I'm in another country - please Cancelled Flight my reservation. I've booked through Swiss air",united,LifeofPL,0,, " I'm not a child. I'm someone who has an issue with flying and prepares ahead of time to reduce the distress caused by planes. You",united,"Evan_Flay",0,,Seattle " I'm not as sure as you are. http://t.co/HSMpbSF4UF",united,tcar,0,,"Oak Park. IL" " I'm not booked on a 1:30 return flight..",united,"scout_mb",0,, " I'm not know if the seats are actually narrower than other seats but they feel like it. Or maybe I'm extra bloated.",united,markbrownwriter,0,,"Studio City. CA" " I'm not sure how you can help. Your flight experience is terrible. planes are dirty and staff is rude. Start over perhaps?",united,fsherfey,0,,"San Francisco" " I'm not sure it will have ""next time""...",united,mwbotelho,0,,Curitiba " I'm not sure why I expected anyone to be here http://t.co/bnFlHPXtmw",united,hadAbadWeek,1,, " I'm not sure you can do anything as this has been building up over time! Other than promises from your CEO service has gotten worse!",united,mbelliss,0,,Louisville " I'm not this person. but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home.",united,conlach,0,,"Bozeman. Montana" " I'm on UA1118 and my direct tv isn't working. How do I avoid this in future?",united,cambalam,0,, " I'm on hold for the 4th time waiting for you to resolve and issue with a flight for my 6-year-old son. terribleservice NoService",united,"Kris_KAS",0,,"New York" " I'm on one of your 757-300 between JFK and LAX.When r u upgrading planes?Plane has no Screens.lousy seats And that's in UnitedFirst.",united,HishamNYC,1,, " I'm on snowy roads to BWI. I Just called MileagePlus & told flight was Cancelled Flighted 1 1/2 hours ago. I rcvd no notification. Pls help",united,DianaGo144,0,,"NYC & SEAsia" " I'm over you. Evry 1st flight I take w/ you is delayed & evry 2nd is on time so its missed evry time. lastflightofthenight breakup",united,stephaniefoos,0,,"Boston. MA" " I'm really glad I just waited on the phone for over an hour to be sent to a voicemail. Your customer service sucks. Nothing has been",united,almaaa08,0,, " I'm rebooked now. but the line was 300 people deep.",united,Nupe588,0,, " I'm rebooked on a flight tomorrow even though I had 1st class seat orig I have a lousy coach seat",united,MMMarketing2014,0,,"#Westford #marketing" " I'm rebooked. Getting home 4 hours Late Flightr then planned. What are the chances I'll ever see my bag again? unhappytraveler",united,Eileen429,0,,"Red Bank. NJ" " I'm saying I made the flight but with poor/non-communication. unaccounted for lost time & lots of frustrated flyers standing around",united,franciscogonima,0,,"San Antonio. Texas" " I'm searching for flights to redeem with miles and getting different search results with 2 user accounts. Any reason why?",united,theAdamW,0,,"Los Angeles. California" " I'm seeking to go 2 client. B/c u cant get me there I need refund. I filled out form not confident it works if past is an indication",united,MeganHolstein,0,, " I'm so frustrated and nervous because of this.",united,"Evan_Flay",0,,Seattle " I'm sorry it's cold in chicago. but I don't see why that means it takes 45 minutes for my priority bag to show up on the carousel.",united,AlsoRococo,0,,"Los Angeles" " I'm still trying to get things worked out and you have yet to respond back.",united,alexisniicole25,0,, " I'm strongly considering taking my business elsewhere. UnitedAirlines",united,startupofme,0,,"New York" " I'm sure you will offer me nothing for the inconvenience you have put me through TWICE this month. Tweets don't cut it",united,"dnr_pr",0,,NYC " I'm try to upgrade my seats to first class but the wait time on the phone is 40 minutes... can you help?",united,callmekaitxo,1,,"O H I O" " I'm trying to get to my final destination. we need compensation. Just about 2hrs of personal time wasted.",united,cristobalwong,0,,"San Francisco Bay Area" " I'm trying your WiFi on UA1616. But sorry it really slow. Even Spotify lagging and that isn't a hard stream.",united,IssenSvensson,0,,Sweden " I'm very frustrated and have wasted 2 days now due to your equipment failures.",united,kimberlytwaters,0,,"Gainesville GA" " I've been doing this for 15 years and I've never had this many issues with any other airline.",united,Tgoody9,0,,"Sarasota. Florida" " I've been waiting on my bag in IAH for 45mins. They're only 4 freaking people on that flight waiting for bags. Fix this!!",united,richwinley,1,,TEXAS " I've filed the claim but have no way of calling for updates. Is there another way to do this?",united,LukeGzus,0,, " I've got a campus visit in an hour and I'm still wearing the same clothes...",united,"Nic_Thoman23",0,,GLP " I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable",united,zaudrey,0,, " I've sent the message. let me know if you got it. I'm not very twitter-literate. Also. is he REALLY going to be stuck for 18hrs?",united,xRaeCatherine,0,, " I6EP18",united,CressM,0,,FL " IT-problems with the link? 3thparty",united,"747_380_1127",0,,"Flightlever 340" " Ice. which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like",united,CaseyWoodTV,0,, " If United loses your baggage they will get it to the airport in the country your in and then it disappears!",united,"szymanski_t",0,, " If a business decision is made that inconveniences and possibly causes lost customers. is it a good business decision? Cranky",united,PaintboxGirl,0,,"New York State" " If an award is no longer showing available could it possible become available again?",united,tiamariaroxs,0,, " If it's any consolation. your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights.",united,DaniOnTheFritz,0,,Missouri " If someone misses his connecting flight because of the airline. and it was the last flight of the day. how will you fix it?",united,laurenmadams,0,,"In & Around Chicago" " If you consider 50 mins for bags @ 10:00pm on a Sunday night ""as fast as they can"". you should reconsider what you think that means.",united,DudeOfTheHouse,0,,"Los Angeles. CA" " If you follow me I will DM you my phone which you can call.",united,MaxAbrahms,0,,"Boston. MA" " If you have had any issues with United Airlines PLEASE retweet. Paid for a full fight ticket and was given a standby instead.",united,annricord,1,,Canmore " If you'd love to see more girls be inspired about becoming pilots. RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh",united,woawABQ,0,,"Albuquerque. NM" " Ill check it out. appreciate the response. regardless.",united,jowyang,0,,"Silicon Valley. CA" " In 2015. United is ""unable"" to look up a flight reservation by passenger name at the YYZ check-in counter - WOW smh customerservice",united,therealdavidsoo,0,,"Toronto. Canada" " In Ethiopia adopting a child. Need flight home from ADD to GRR Late Flight 2/27 or very early 2/28. (need to change existing reservation)",united,The5y5Adm1n,0,, " In ORD. waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away.",united,KeenanPam,0,, " In the process of recovering their car rental - condo rental $ in Florida. They called United for an alternate flight NOANSWER",united,"Jim_Rehbein",0,,"Ottawa. Ontario" " Instead of sending inaccurate emails about delay every 5 min. just say we will get you there when we get you there.",united,huskerjon00,0,, " Is a snowboard boot bag included in the standard checked baggage next to the snowboard bag?",united,opjebekrol,0,, " Is flight 5001 really going to leave Newark today? If not tell us now and I will rent a car. I do not want to end up stranded.",united,tjny753,0,,"Elmira. NY" " Is flight 746 going to sit on the tarmac FOREVER?????????",united,hilary33836700,0,, " Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH",united,WeekendInParis,0,, " Is it possible to redeem miles for one part of a round trip itinerary without having to book two separate reservations?",united,ianvalentine,0,,"Brooklyn. NY" " Is there a direct number to call to request a refund? Its telling me its not valid as I changed the ticket. No number on site",united,MoonSetGallery,0,,"Southern New Jersey" " Is there a way to get a copy of Feb's edition of Hemisphere",united,aries83861,0,, " Is your company motto: ""I do not care!!!"" I heard several times from your employees to your clients in the past week."" idonotcare",united,DaveGraf1965,1,, " It appears there are six flights to Calgary tomorrow is this correct?",united,c4pyro,0,, " It is all good -- your 1K team has been nothing short of amazing with everything.",united,josephpwilson,0,,"San Francisco. CA" " It is also inappropriate to lie to passengers to induce them into accepting a voucher by telling them you have availability on Late Flightr",united,"ATL_Attorney",0,,"Atlanta. GA" " It is super frustrating that the folks at the United Ticket Counter in Pittsburg aren't honoring their own Media Rate! unitedfail",united,catmaxed,0,, " It isnt simple issue. generally how you set up check in/baggage policies at Logan and general unhelpfulness of employees in early AM",united,BenBell22,0,, " It was 3387. But we helped you with the weight issue. took your vouchers. and hopped on a flight instead. winwin",united,"allen_crawford",0,,"Indianapolis. IN" " It was Cancelled Flightled. none of the passengers were notified. Complete violation of travelers' rights. ",united,"Laura_GomezRod",1,,"Phoneix. AZ" " It was last night's 1235/ORD-LGA.",united,Mateyush,0,,"Above the B/D/N/Q/R/2/3/4/5" " It was quite enjoyable. 😊",united,OneKLutzyNinja,0,, " It wasn't full. I had plenty of time to go to the gate and check. plus with my status I should have gotten on!?!",united,Csqd,0,,"Vail. CO" " It's a shame choosing United may be the difference between reuniting with aging friends and never seeing them again PoorService",united,"Jim_Rehbein",0,,"Ottawa. Ontario" " It's an incredibly easy fix. but you would rather stay in your comfort zone. while I get forced out of mine.",united,"Evan_Flay",0,,Seattle " It's still a valid flight. Just seems strange to delay for Late Flight inbound crew. 7 hours from now. when the plane is already here.",united,vaficionado,0,,"All over. but mostly NorCal" " It's taken ~3 weeks for Cust Care to respond to Case 8477733. requesting a refund for wi-fi not working. Where can I get an update?",united,"real_steve_ward",0,,"Chicago / Orlando / airplanes" " It's the fact that an international should not be with out her bag and no sense of what's going on other than ""maintenance"".",united,teamcrafty,0,,"Grand Rapids" " It's the horrible attitude from staff after . not just the delay. Not the level of service or respect one expects from United",united,meeems22,0,, " Item (not mine) mysteriously ended up in my checked bag after a EWR to YOW flight. Missing a black box? http://t.co/SJQEmDtQmA",united,JackieSken,0,,"Ottawa. ON" " I’m resending the confirmation code in a DM",united,bernardfparsons,0,,"Ontario. Canada" " I’ve filled out the form twice. No email. I have a lost item code. Can you verify it was received?",united,TheClayFox,0,,"New York City (Silicon Alley)" " JH. thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes.",united,"kristen_e_short",0,,Chicago " JH: going to process my refund for wifi. its asking for a receipt ? I never received an email- you guys just whacked my credit card",united,SFWWflyfish,0,,"Austin. TX" " JP - DM message who? Can't get a DM through to ",united,KateRChrisman,0,,"Oakland. CA" " JT thanks for your help I’ll complete the form once we are back home",united,bernardfparsons,0,,"Ontario. Canada" " JT the issue is with missed connections early gate closings and zero concern from customer service",united,bernardfparsons,0,,"Ontario. Canada" " Joni did a great job on flight 5653 to LAX. Thanks for a great flight.",united,"melanie_seibert",0,,Texas " Just boarded UA1297. was refused from carrying overhead bag as no space. in plane now with loads of space fail customerexperience",united,RohKapx1,1,,"DFW & SF" " Just checking in again - what is the status of our claim. It is going on 2 months with no attention to this? We are very upset.",united,TheJessicaKill,0,,"Vancouver/Beverly Hills" " Just did. thanks for checking! :)",united,kklausser,0,,"Jacksonville. FL" " Just got demoted from Gold cuz my hubby got 100% of the PQD. tho there were enuf $ spent for 4 Golds. spousal.discrimination/angry.",united,"mjc_collins",1,, " Just got interrogated at the United Club Chicago. UnitedAirlines rude PoorForm",united,Rksshots,0,,"San Diego. CA" " Just had the worst experience ever flying with you",united,theo,1,,"São Paulo / Brasil" " Just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. Thanks",united,CheoGA,1,, " Just saying the truth. You don't even an email! 2015",united,"Dile___",0,, " Just sent a DM. Thank you for the acknowledgment.",united,StephanieWeyant,0,,"New York City" " Just sent! Thanks :)",united,iworkinsmm,0,,"Los Angeles" " Just submitted my response on the link you sent.",united,rissels,0,, " KN: not allowing me to bypass the receipt on the refund request form. Never received receipt email. charged http://t.co/Cju102xP2k",united,SFWWflyfish,0,,"Austin. TX" " KOA-LAX should have fresh food service. right?",united,drooln,0,,"Keauhou. Hawaii USA" " Keep the flights cheap and early/on time and you are good. Flew and Cancelled Flightled my flight 4 times last month. United>:",americanair,BurgerFreshh,0,,"Houston. Tx & Old Bridge. NJ" " Kewl. Will also let them know the overhead bin over my row was ""Inop"". I love a good abbreve.",united,"F_U_ng",0,,"Los Angeles" " Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon!",united,eotoro,0,,"iPhone: 0.000000.0.000000" " LE2V9D pnr numbered flight. The first leg is Cancelled Flightled due to bad weather in iatanbul. How can i make a reFlight Booking Problems",united,MetinErtas06,0,, " LGJW7B. I voluntarily rerouted: 1st leg of journey was in economy and was supposed to be 8B. Res agent said she'd reserve it for me",united,jnay777,0,, " LHR arrival lounge fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning???",united,vancouverbrit,0,,"Vancouver BC" " Late Flight 2014 and 2015 are huge step towards decline in service. and your agents. not all. are as arrogant as ever. UnitedAirlines",united,ImagesbyTLP,1,,earth " Late Flight crew into btv last nite delayed todays flt. Will miss connection to cun. Why do I have to play for hotel tonight in ewr?",united,DanaHFreeman,0,,"Burlington. Vermont" " Late Flight to Denver. Late Flight to Newark...let's not even get into the disaster that was checking bags. Unacceptable.",united,RyanMagovs,0,, " Learn to hold connections. They texted me there is another flight Late Flightr - my connection hasn't left and were pulling into the gate",united,zackintheusa,0,,"columbus. oh" " Leaving soon. Thanks!",united,darrylwalter,0,,"ÜT: 38.988512.-77.161145" " Left item n the seatback on UA1260. Is there any way to call DCA to ask if they have the item? Already submitted lost & found report",united,"e_russell",0,,"Frequently DC/NYC/San Diego" " Lied to my face at the gate about upgrades. Thanks. badservice unitedsucks",united,BUlizard,0,, " Life goal: complete ✔️",united,billqamz,0,,"East Coast" " Lindsay and ??. Darn. Terrible memory on my part. I know they are headed back to IAD and then PIT tonight.",united,jacobburkholder,0,,"#avgeek. United 1K" " Lisa J is amazing the guy not so much.",united,artistanxiety,0,,"Punk is the preacher." " Listen. learn & do this: Remove your PQD requirement. It is insulting. ^HA",united,KatieJelen,0,,"Los Angeles. CA (via Philly)" " Looking forward to flying with you guys as well !!",united,AmaniHardrict,0,,TRACK " Looks like they came through. Thanks again for the help.",united,"Easy_E_",0,,"Tri State NY area..." " Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w/ delivery. fail",united,ajpape,1,,"Boulder. CO" " Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.",united,tomcrabtree,1,,"San Francisco" " Lost my wallet on flight 1007 yesterday from Houston to Bogota. Filled out your online form. No response yet.",united,dwrichy,0,, " Love to report how horrible this flight is to your team. Let's make it worse...as they get to my seat...out of all snacks",united,"Paul_Faust",1,,"New York" " Lovely new plane from LGA to ORD but no power outlets?",united,ishowman,0,,"New York" " Luckily I made my flights this time but was so disappointed with the lack of communication :(",united,BrittanyWolgast,0,, " Luckily. I had my disinfectant wipes and did your job for you. You're welcome. badservice",united,LisaKothari,0,,"Seattle WA" " MIA-EWR 384 😄😄😄 excellent crew. EWR-IAD 3589 😡😡😡 No crew to load bags - waiting w/ door open freezing. 20 mins past departure.",united,GottaGoFlying,0,, " MR. she's on her way now. but thought id detail the extravaganza for you... dobetter please http://t.co/V8PVpHMtZc",united,pdxmucci,0,,"Portland. OR" " Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! 🙌 StatusMatchPaidOff http://t.co/ATfRKp6goY",united,family6travels,0,, " Made to the gate at 8:23 and they wouldn't let us on. http://t.co/xAToxBnsFa",united,ChrisPinTX,0,, " Making sure your flights aren't delayed due to poor maintenance would be a start.",united,MrEschatologist,0,,"Arlington. VA" " Male agnt in LAS threatens Canadian cust when cust takes pic of him at gate after agents announce can't help rebook. friendlyskies?",united,gregriv,0,,"Cleveland. OH" " Marcus helped me - good agent. couldn't fix it. Flight was listed on website. but ""unavailable""to book. False advertising much?",united,majacgray,0,,"Brooklyn. NY" " Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS",united,MarcusLake31,0,, " Midland couldn't get our bags to connect on our Intl flight to Sydney. so have to get em in LA & check em in there.",united,caitieamanda,0,,"Brisbane. Australiaaa!" " Miserable trip ... lost bag Sat... found Mon... lost again... shipping 2nd day ground Tues... might have it for return flight home",united,jrrodrig57,0,, " Missed KTM flight due to ur Cancelled Flightlation. Mike supervisor disgusting. Now day Late Flight. No apology or upgrade offer to LHR from ORD???",united,tonywhelan,0,,"Stavromula Beta" " Missed UA1568 connection due 2 mechanical failure UA1543 (""uplink prob""). I will lose ~$400 in clients Mon. How can you compensate?",united,FrederickMassag,0,,"176 Thomas Johnson Drive. #204" " Missing crew. passenger doc problems. frozen toilets. and now we're off the plane. Give me my money back. UA3466",united,dbmain,1,, " Missing flight attendant = Delayed Flight. Prime example how 1 person impacts 100's of people. HNL ->: IAH (UA252) wastedtime",united,AppAmy,0,, " Mobile boarding pass disappeared from phone while standing in line to board. Second time this week... Hmm.",united,AldenGlobe,0,,"Steamboat Springs. CO" " Monday evening.",united,"Z_J_M_",0,, " More concerned that you close a club I paid alot for at 10. Last flight 11:15p. The construction going on is very inconvenient.",united,morrisls,0,, " Morning! 4603 has been delayed by 7 hours. Can you get me to Newark for my 10am meeting?",united,Kwilusz1,0,, " My bag is lost and I can't get ahold of anyone that can help",united,Bozboyku1,0,,"Lees Summit" " My bag reference ID number is IND43728M. Thanks for looking at it.",united,docambrose97,0,, " My contact stuff is in the bag and I'm legally blind. This is so messed up.",united,"patrick_maness",0,,"Rhode Island" " My credit card was charged on the transaction when I was told it would not be. If the charge goes through I will be contacting you.",united,"Kris_KAS",0,,"New York" " My favorite way to travel! Thank you! http://t.co/vGN2X1ckg0",united,peoplesavvy,0,, " My feedback and concerns via your site aren’t going to improve my poor airport experiences.",united,thisismattuk,0,,"Cardiff and London" " My flight UA1159 to Denver for RMOUG15 has been re-cheduled 5 times.",united,kmensah,0,, " My flight was Cancelled Flighted and I'm needing some help reFlight Booking Problems.",united,calebkelley,0,,"Springfield. MO" " My flying United is over...sorry. The Captain still had 20 minutes of pre-flight preparations to make while we sat with no air!",united,grath57,0,, " My guess:flight is going to be Cancelled Flightled because there are 16 empty seats and those who confirmed are not important. frustrated",united,blastedgtl,0,, " My mom left her Kindle on flight 1544 today. Burgundy case with a light. Seat 27D. Did anyone find it?",united,thelaurenmoore,0,,CA " My post was just more of disappointment. I'm a frequent United flyer. it was a simple ??. 1 bad apple doesn't spoil the bunch.",united,sacsmitty,0,,"Rocklin. CA" " My wife and I will be sharing this dreadful experience. Don't pretend UA cares about young girl traveling alone United Airlines",united,barneykelley,0,,"New Canaan. Ct" " My wife has been on the phone several times for past 3 days. with no result.",united,tomcrabtree,0,,"San Francisco" " Name correct on original confirmation but spelled wrong on check-in reminder. First name and MI run together. Cause for concern?",united,tmccartney,0,, " Nearly 48 hours Late Flightr and still no idea where it is. I will never fly United again if I can help it.",united,jholowka,0,,Toronto " Need to track lost luggage being shipped to me. Need ph for human. Not automated 800-335-2247.",united,christinerimay,0,,"Someplace saving something" " Never can get a flight out on time. 4 hour delay earlier another hour delay on my connecting flight. Makes 10 straight delays",united,BakerRGrant,1,,Minnetonka " Never had a flight delayed an hour due to an unbalanced load. And more delays at . Great job idiots.",united,"Meatus_prime",0,, " New Apple crâpe. amazing! Live from UA1207. Really nice crew too. AmericanAir has biscuits. UA needs them 2 http://t.co/gZ9GqDT7Jj",united,scherzva,0,,"ÜT: 34.188976.-118.613497" " Nice ""partners"" you have. The delays keep increasing every 20 min http://t.co/1AtEafnC6R",united,JackAcree,0,,"United States" " Nicole at Quito airport took great care of us this week. Handled lost baggage. seat changes. Very professional/nice. Pat her back.",united,JeremyAllynAmes,0,,"Medway. MA" " No but u cld explain how such a disorganized and inefficient company w surly and obviously unhappy employees stays in business.",united,MiKasuga,0,,"New York. NY" " No customer service rep could confirm where my bag was & each gave me different info. Ruined 2 events I had today. disappointed",united,hannahcbeck,1,,"Hoboken. NJ" " No problem just follow me back so I can! Thank you!",united,SoSickOfBallin,0,, " No thanks. Took care of it when I called",united,GoALDE,0,,"Wisconsin to Worldwide" " No wonder the cabin is filthy. badservice",united,LisaKothari,0,,"Seattle WA" " No. Denver said they don't handle baggage that made it to Colo. Springs. They gave me an 800 number to call. No help there either.",united,johnkarpf,0,,"Jacksonville. FL" " No. I do not. I was only given a Flight Booking Problems reference number.",united,MelodyKho,0,,"NYC. Toronto" " No. I need you guys to not over book planes. It's not a concern. I'll just travel with someone else moving forward.",united,SEGrower,0,,"Colorado Springs. Colorado" " No. SATO rebooked me. Just upset that my travel office had to fix this. and you couldn't.",united,DavidM2357,0,,"Charleston. SC" " No. The entire problem here is that I was never sent anything via email and only given a Flight Booking Problems number over the phone.",united,MelodyKho,0,,"NYC. Toronto" " No. not received any e-mails in either Inbox or junk/spam",united,CWWMUK,0,,"North West of England" " No. thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again.",united,krichards0488,0,,"San Jose. CA" " Nope - still no one helped me. Giving up on united. badservice",united,KateRChrisman,0,,"Oakland. CA" " Nope! I'm on UA 174 that was supposed to leave at 6:47 but are still at the gate. Apparently we are about to pull back and de-ice.",united,tarlonious,1,, " Nope. Walked up & down the ORF terminal. & not a United agent to be found. Showed up @ last minute to board us. Many panicked people",united,TuraOntheroad,0,,Brooklyn " Nope. no more chances. Your airline messed up both ways of our trip.",united,katieclaytonn,1,, " Nope. still sitting at the gate!",united,LRuns4Cupcakes,0,,NY " Not a happy flyer. UA flight 1161 from SFO to Cleveland. Sunday 2/22. Stay tuned for blog article from http://t.co/VdFdODqVGx",united,medictom,0,,"Brunswick. Ohio" " Not appropriate to ask in public (hence the dm). each united employee. each a new answer. your process was such a hassle i Cancelled Flighted.",united,KateRChrisman,0,,"Oakland. CA" " Not encouraged that I'll have my CPAP tonight.",united,danmedwards,0,,"Westerville. Ohio" " Not fast enough. No excuse for service between big hubs to have such outdated craft. Southwest has wifi. This is awful.",united,tcfitz3,0,,Houston " Not sure what happened @ MSP yesterday. but VERY UNHAPPY my bag was not only delayed. but sat at MSP for 8 hrs b4 delivery @ 2:30 am",united,mtezna,0,,Virginia " Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR.",united,christinphillip,0,,"Princeton. NJ" " Not to belabor my point.but shouldn't I be able to put a laptop bag above my seat? Why is it announced to leave it for rollers? Thx",united,Frqtflyer1,0,, " Not until tomorrow night. And the hotel voucher had higher rate than travelocity Not loving cost. but hard working staff",united,gwen1013,0,,"New Haven. CT" " Not waiving change fees with the snow storm coming tomorrow? IAD is under Winter Storm warning tomorrow already. what's up?",united,"jeeden_1",0,,"Purcellville. VA" " Now about two dozen back in line to see a single CSR for reFlight Booking Problems final leg. (Kiosks on fritz.)",united,eryder,0,,"Lexington. Ky" " Now arriving a day and a half Late Flightr than supposed to. Lesson of the day. don't believe verbal or written confirmations from United",united,ADanaiBaker,0,, " Now submitted for the third time. please check and confirm receipt. Have taken screen shots in case it disappears again. Thanks",united,CWWMUK,0,,"North West of England" " OK. thanks for the clarification.",united,yuethomas,0,,"San Jose. CA" " OKC ticket agent Roger McLarren(sp?) LESS than helpful with our Intl group travel problems Can't find a supervisor for help.",united,discobiscuit63,1,, " OMG THANK U😻😻😻",united,annemariee46,0,, " OMG!!! you just bumped me off the last flight. Can this get any worse.",united,"patrick_maness",1,,"Rhode Island" " ORD Gate C25 and Flt 619- remember when customers were valuable? Is it so hard to be nice to someone lugging a guitar & carryons ?",united,SherryanneMeyer,0,,"Allentown. PA" " Of course. That was the start of my trip 3 wks. ago. Its gone further downhill on my return.",united,ldellabella,0,,Cincinnati " Oh. we are sure it's not planned. but it occurs absolutely consistently. it's usually the only YYJ flight that's Cancelled Flightled daily.",united,VictoriaBCToday,2,,"Downtown Victoria" " Ok thank again for your help!",united,"Lisa_Shaw777",0,,"Kona coast/Boston/Milan" " Ok thank you. do you provide complimentary hotel accommodations since I'll have to stay overnight?",united,"Lisa_Shaw777",0,,"Kona coast/Boston/Milan" " Okay thank you",united,8629Fissile,0,, " Okay thanks if you could please update me. I was told at the airport someone would call me today but they haven't.",united,8629Fissile,0,, " Okay. just requested to follow.",united,AbbieBjugstad,0,, " Okay. thank you both.",united,MikeFromRBLX,0,,"roblox.com" " Okay. thank you for your help :)",united,MikeFromRBLX,0,,"roblox.com" " Old school ride home to LAX from Houston flyingRetro http://t.co/6asuwx3Kv0",united,youRsoMoney,0,,"Los Angeles" " On a standby to Denver. which has been delayed. and a confirmed to Aspen. whose flights have been Cancelled Flighted all day. 0 confidence.",united,katiedonohue,0,,"Washington D.C." " On flight 1220 right now...",united,CoachMcRoberts,0,,"Oxford. MS" " On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now?",united,lskingdavis,0,, " On hold 2X 60 min ea. Trying to bk a tix to Asia. Your website & customer service dont want my business. Korea Air it is.",united,RodahlLL,0,,"Hong Kong" " On last flight of the day no less. I am now driving 4 hours to Aspen thru a snowstorm Thx to your teams lack of customer empathy",united,johnwoodRTR,1,,"Hong Kong" " On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons.",united,YouSoFancy,0,,"Being not the one" " On top of that I paid for 1st class and my wife got stuck in coach.",united,ChrisPinTX,1,, " On top of this. a CSR went ahead and hung up on me after I called United to discuss this.",united,1MisterHandsome,0,, " Once again I am victim to the scam that is your SHIT Customer Service. this time the agent hung up on me WTF do you teach your staff",united,"MR_G_LISTER",0,,"Benice Veach. CA" " One of your workers refused to give me her name as a reference for my notes. Her tone & language was very unprofessional.",united,JacquieMae08,1,,"SD || CA" " Our flight was originally supposed to leave at 1:40pm & now we won't leave until 5. This is the 2nd time this has happened",united,sslluvsbooks,0,,"Loving the Languageof Literacy" " Our vacation's going to be ruined w/ 3 days of rain. : ( The change fee for 2 of us is nearly cost of original flight. Can you help?",united,Siv,0,,"San Francisco. CA" " Out of curiosity. when a flight is arranged. are pilots notified? There are a lot of ""pilots haven't arrived yet"" announcements.",united,YaDurak,0,,"Alexandria. VA" " Outbound 2 bags 70 lbs bags Returning home 1 bag 50 lbs. What is your logic? And WHY? Am I writing to a Machine? Human HELP required",united,fairplay500,0,,"Huntsville AL USA" " Over charged me one way for baggage.find out others leaving Pittsburgh with same equipment weren't charged Just hung up on me!!",united,MissMcB76,0,,PA " PTY to PIT via IAH",united,vasm21,0,,"Panamá" " Pay for a cab back to the airport to show baggage dept. my wet shirts and suit is not a viable option. 2nd time this has happened!!",united,cslhilo,0,,"Hilo. HI" " Pay for my hotel.... I'm a broke student help",united,leahgenise,0,, " Ph the pat answers are BS. After I was denied boarding it sat at the gate until 9:05! Your employees totally suck.",united,ChrisPinTX,1,, " Phone",united,"WM_j_MW",0,,"Wake Forest. NC" " Pick",united,"WM_j_MW",0,,"Wake Forest. NC" " Please consider letting flyers with no overhead bin items board/deplane first (after first class). Make sense?",united,jwcriner,0,,"raleigh. nc" " Please follow FAA guidelines regarding bumping. It is NOT acceptable to give a $300 voucher for an $800 fare when you've",united,"ATL_Attorney",0,,"Atlanta. GA" " Please help... I am in Ethiopia adopting a two year old child. Have an existing confirmation . Need to add child to reservation.",united,The5y5Adm1n,0,, " Please msg me a for customer service. I will have an invoice for my dry cleaning but won't be able take wet clothes to the airport",united,cslhilo,0,,"Hilo. HI" " Please send me the link/email to formally compliment Irene in SLC on some of the best customer service ever. PaxEx",united,georgev27,0,,"Lehigh Valley. PA" " Please stall flight 1535 out of ORD. I have to get to SNA tonight.",united,"patrick_maness",0,,"Rhode Island" " Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work. Huge thanks.",united,JessicaLevin,0,,"Edison. NJ" " Pleased to be a Premier Platinum",united,herma48852,0,, " Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/kQnrrP86A5",united,Hannahsfight1,0,,"Right Now Mostly The Hospital" " Pls post video of belligerent jerk ranting at SFO (1230) that's he's going to sue you for making him check his 3rd bag. He's a hoot!",united,alafairburke,0,,"New York" " Poor cabin luggage service on UA1266 to BOS. I was forced to check in even when there was empty space for bags in the overhead!",united,kannanlakshmi,0,,"Cambridge. MA" " Premier Gold desk changes flight. Waives fees. Gives me wrong flight. Now Jana Acosta in Salt Lake refuses the same service. Angry.",united,ryanaround,0,,"San Francisco" " Priceless. United stranded my daughter at O'Hare. United did zero to keep her safe.....alone on a plastic chair for 9h! United Air",united,barneykelley,0,,"New Canaan. Ct" " Q: Just purchased ticket to Hawaii for trip in Late Flight-March. Does this mean we will acquire miles based on price or distance flown?",united,andtheretheygo,0,, " ROC flight Cancelled Flightled. Love my snowy drive home with no useful substitutes",united,rpgibson8589,0,,"Rochester NY" " RTB>:IAH 2/17 First class. My wife (Global Services) and I had headaches due to our neighbors smoking e cigarettes. Contact me pls",united,therealBruceK,0,, " Read my bio. See who I work with. I have NEVER encountered this with your airline before. Disappointed is an understatement.",united,aliasboogie,0,,"New York City. NY" " Really....you charge me $25 to check a bag and then you put it on a different flight....still Don't have my bag!!!",united,chozee1,0,,"Clifton. NJ" " Resolved. Over hour of work on ground & somehow the system reset itself during takeoff. I appreciate the quick response/service.",united,DJTouf,0,,"Buffalo. NY" " Rhonda C. at Atlanta airport redeemed you guys. She got us straightened out.",united,smithnr,0,,"31.790466. -85.971558" " Rude grouchy agent at Dulles check-in just got my 19 hour trip off to a lousy start. He needs a nap or something.",united,Tamarabrams,0,,"Arlington Virginia" " Ruth was VERY helpful in re-routing us to Punta Cana when Dulles connection failed. Other reps- NOT so helpful.",united,jeremydilts,0,, " S/O to for coming in clutch and finally taking me home 🙌🙌",united,"danny_9_9",0,, " SATURDAY this morning Man dies from Ebola http://t.co/hXVVIS0VWw",united,EbolaOutbreakUS,0,, " SF crew lack a lot of customer service. LAX employees are a lot better. Wonder why...",united,BrentOya,0,, " San Diego to Chicago. Leaving at 6:15 am tomorrow",united,Merrick757,0,, " Sandra at ur international checkin counter was rude and offensive. She commented she didn't care if I complained cuz she had 25yrs",united,MMMarketing2014,1,,"#Westford #marketing" " Seat 14A. Flight UA895",united,LisaKothari,0,,"Seattle WA" " Second day & attempt trying to leave IAD & I'm on another plane delayed for mechanical issues. Over an hour delayed!",united,MsDMichelle,0,,"Washington. DC" " See? We were told repeatedly that the pilot was Late Flight and kept getting Late Flightr. After we boarded. there was a defibrillator issue.",united,BocheBillions,0,, " Shame that there's no flex to tickets transfer rules. Even calling from Neurosurgery ICU isn't enough!",united,CheerTymeDad,1,, " She is travelling from Melbourne (Australia ) to Bogota (Colombia) tomorrow",united,NancyDiaznancyn,0,, " She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks. you guys have really handled this storm!",united,TroopSwapWife,0,,"Hampton Roads. Virginia" " She 👏 won't 👏 be 👏 at 👏 my 👏 wedding 👏. This is an irreplaceable milestone. There's no reFlight Booking Problems. How can we be repaid for this?",united,CaptainDave13,1,,"ridin' da food train" " Sivi Stewart at Lax was fantastic tonight helping to find a lost item for us at the airport. Much thanks!",united,jmscull,0,, " Slightly better. Crew spent a long time searching for better altitude. Would have helped to let pax in on why all the sharp drops.",united,JohntheKiwi,0,,"Stumptown. Baby!" " So disappointed in the service and the level of staff communication. Such a bummer.",united,SuzannaPDX,0,,"Portland. OR" " So do I need to book two one ways in order for her to fly as an unaccompanied minor?",united,christinphillip,0,,"Princeton. NJ" " So excited I was put on an earlier flight to get home! Woo Hoo! travel 🎉🎉🎉",united,triathlete06,0,, " So far so good. Just stepped down in Denver. Next Stop Portland!",united,"KP_Pearl",0,,"New York. NY" " So publicly you asked for details on my flt. Sent you a DM. like you asked. and have yet (2 days) to hear from you. unitedfail",united,uncmnwellness,1,,"Ventura. California" " So they didn't drop my bag overnight & now I'm leaving for a week. This is why you were supposed to hold on to the bag....",united,ajpape,0,,"Boulder. CO" " So what do you offer now that my flight was Cancelled Flighted and I'm stranded away from home and work?",united,realmikesmith,0,,Chicago " So what does someone with severe anxiety do when the one person who can help him isn't next to him?",united,"Evan_Flay",0,,Seattle " So what's allowed or what's not allowed to be carried in my checked baggage?",united,9kenny5,0,,England " So you are inadequate by accident?",united,CharlieGMoney,1,,"Chicago. IL" " Some 3rd party service known as EZEE flights. A man. who confirmed he was born in India. told me his name was Steve Wilson.",united,1MisterHandsome,0,, " Soooo. it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now?",united,BethStuever,0,,"iPhone: 42.734546.-84.483753" " Step 1: Cancelled Flight flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant.",united,shannonhannon,0,, " Still do not have my bag. it's in the CLT airport. Was originally told I would have it by 2pm.",united,hannahcbeck,1,,"Hoboken. NJ" " Still waiting on our bag! Never got delivered yesterday. Can't reach a real person for help. Sending DM with ref number.",united,christinerimay,0,,"Someplace saving something" " Stop pretending you care about the welfare of my daughter. United Airlines had the opportunity to help n failed United airlines",united,barneykelley,0,,"New Canaan. Ct" " Stopped flying 1 yr ago bc of aggressive policy on carryon listening to pssngrs forced to chk. notcomingback",united,gtifreak04,0,, " Stuck in Houston because you can't seem to get a plane to the destination on time in perfect flying conditions.",united,2533107724Paul,1,,"Gig Harbor" " Stuck in IAD going on 6 hours waiting for a ferry flight from Nashville that u can't tell when it will arrive?!! Ridiculous!!",united,"DC_Geoff",1,,"Washington. DC" " Stuck in this airport 12 hours in standbys cuz the pilot showed up Late Flight in PJs & i missed my connectin flight. PJ's I TELL U! NYFW",united,raindovemodel,0,,"Anywhere someone needs me" " Stuck in. ORD because United can't find their airplane. Lol. upset terminal right now.",united,Azraellius,0,,"Orlando. FL" " Stuck on plane for over an hour due to mechanical faults. Any updates please? This happened on way to Newark and now again to LHR...",united,PamSanghera,0,, " Such as deodorant. shampoo. toothpaste. Seems like that would be limited to 70oz. correct?",united,9kenny5,0,,England " Suck",united,"WM_j_MW",0,,"Wake Forest. NC" " Supposedly. they're out for delivery. I'll believe it when I see it.",united,rizolltizide,0,,"St. Pete" " Sure did! Only waited about 15min. Yay!",united,triathlete06,0,, " Sure. Follow for a sec and I will.",united,kevinkugler,0,,"Omaha. Nebraska" " Surprised to go from 1K last year to nothing this year. What happened to the ""soft landing"" policy of no more than 1 level?",united,dgingiss,0,,"Chicago. IL" " THANK YOU!",united,LisaGetz1,0,,"Beijing. China" " THAT'S the tweet u choose to answer. to tell me you're not liable?! youretheworst neveragain",united,elbrooklyntaco,1,, " THIS IS THE YEAR FOR VAN GOGH FANS TO VISIT EUROPE",united,"Cecilia_stories",0,, " THRILLED to have my carry-on checked against my will by two nasty gate agents only to see an entire empty bin when I boarded last...",united,TheSapphireLife,0,,"Boston. MA" " Tell me that you're at least going to cover a room and get me out of here.",united,"patrick_maness",0,,"Rhode Island" " Terminal 1 gate B3. Flt 1299. Then take her to Terminal 5. Gate M13. Swiss Air LX009",united,JamieReidy,0,, " Terribly disappointed. Confirmed reservation delayed and your cust. service staff was not helpful in finding an alternate solution.",united,KennethRMurray,0,,"Kenosha. WI" " Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.",united,AlexanderKrach,0,, " Thank U for the 1hr delay then boarding us onto a plane that reeks of vomit. flight attendant indicated it wasn't cleaned properly.",united,justindoll,1,,"Salt Lake City. UT" " Thank You",united,ferriertv,0,,Denver " Thank y'all for being an amazing airline who knows how to treat their customers. you guys rock!",united,jakejrssherry,0,, " Thank you Margo at Houston's Bush Intercontinental for getting me home earlier.",united,IrisSanchezCDE,0,,USA " Thank you but the person in Houston could only get me a flight routing through Newark. NJ and I'm going to SFO",united,21stCenturyMom,0,, " Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim.",united,canmoregolfer,0,, " Thank you for responding so quickly with a helpful tool! ",united,MirandaAtx,0,,"Houston. TX" " Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?",united,LukeGzus,0,, " Thank you for the Delta transfer. Will my bags go too?",united,dschach,0,,"San Francisco. CA" " Thank you for the cheese platter and abundance of entertainment options. Time just flew by.",united,PhilFromChico,0,,"New York City. NY" " Thank you for the new Club at O'Hare. Very comfortable. You made the difficult weather days proficient and enjoyable.",united,mchooyah,0,, " Thank you for the speedy response! I figured it may be something of that nature. You guys and your ""fine print."" haha",united,thesuesaga,0,,"North Hollywood. CA" " Thank you for wasting my time & money. Not only will I now arrive 5 hours Late Flight to my destination. but...",united,bushth07,0,,43206 " Thank you for your offer! All sorted out :-)",united,mom23185,0,, " Thank you for your response!",united,ScottBerry18,0,,"Albuquerque. New Mexico" " Thank you so much for your help with my birthday trip! Tickets are confirmed! :-)",united,lisahsamuel,0,,"Bellingham. WA" " Thank you!",united,TuraOntheroad,0,,Brooklyn " Thank you! Have a nice evening.",united,TreyHeckaman,0,,"Plymouth. IN" " Thank you! Off to LA to do something very special.",united,TheVintageDJ,0,,"Brooklyn. NY" " Thank you! You need to follow back tho otherwise I can't DM you. X",united,"Lisa_Shaw777",0,,"Kona coast/Boston/Milan" " Thank you!! 😊",united,"lalo_haros",0,,Monterrey " Thank you.",united,screamingbrat,0,,"new york. baby" " Thank you. Any help is appreciated.",united,KennethRMurray,0,,"Kenosha. WI" " Thank you. Mention that before I boarded she asked 1other person to measure their bag. and it was another woman. Men not asked.",united,lisaboban,0,,Indiana " Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed.",united,ryanaround,0,,"San Francisco" " Thank you. Yes. I was hoping to speak with someone directly. but appreciate the link nonetheless. :)",united,Maslowchild,0,,"West Coast of America" " Thank you. ^JH. appreciate the prompt responses--me and other passengers will be doing so.",united,cristobalwong,0,,"San Francisco Bay Area" " Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates.",united,greghei1,0,,"Fremont. California" " Thanks JT",united,taylreduarte,0,,"New York. NY" " Thanks Yup I'm all set. It happens. SLC ground staff were prompt. helpful and courteous.",united,bren8oh8,0,,"SoCal is where my mind stays" " Thanks but why did this occur? You guys had 3 hours extra to get my bag on due to your delay. So that's 7 hours you had. fail!",united,8629Fissile,0,, " Thanks for explanation. It seems like an odd incentive structure. tho. because it dramatically diminishes the value of the certs.",united,greghei1,0,,"Fremont. California" " Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again!",united,crsmoore,0,,"USA / The World" " Thanks for nothing. Next time I'll bring a whole extra suitcase for my 1 extra pound. That makes sense. right?",united,xVanDanx,0,,"Silver Spring" " Thanks for remembering to load my bag onto my connecting flight. Oh wait you forgot. Iceland should be fun with no clothes....",united,LukeGzus,0,, " Thanks for taking care of that MR!! Happy customer.",united,CoreyAStewart,0,,"Richmond. VA" " Thanks for the lack of help and the canned response from the 1K desk!",united,"747_TJ",0,, " Thanks for the reminder. It's been a fun ride. http://t.co/pPVA4Rch9f",united,ChrisMD123,0,, " Thanks for the reply. The box is not mine and I'm not missing one. It was added to my bag ....",united,JackieSken,0,,"Ottawa. ON" " Thanks for the timely service & great staff getting my wife and me to and from Cancun this past week for our honeymoon.",united,KCousineau09,0,,"Titletown. USA" " Thanks for the update.",united,gwen1013,0,,"New Haven. CT" " Thanks for the upgrade- please try to get my company to approve more business class travel.",united,Mumon7,0,,"Vancouver. WA" " Thanks for the vague canned response that doesn't address the issue!",united,natashajw,1,,"san francisco. ca" " Thanks for your response. Bags came. but it was a long wait and priority tags weren't honored at all. Disappointing",united,melissaklurman,0,,"Montclair. NJ" " Thanks so much . my passport was recovered",united,judaline6,0,, " Thanks to Karen Salisbury at IAH for amazing customer service! Found my daughter's bag lost on UA1516. Made her day!",united,"Clking_sf",0,,"Silicon Valley" " Thanks to supervisor Miriam who provided me with great customer service. finally",united,WestlakeSarah,0,,"New York. NY" " Thanks!",united,"e_russell",0,,"Frequently DC/NYC/San Diego" " Thanks! Good to know.",united,docambrose97,0,, " Thanks! I'll fill up the form as soon as I land. I don't like being duped so I hope you will appreciate my feedback & will be better",united,raulcordenillo,0,,"Stockholm. Sweden" " Thanks! Just DMed HN.",united,BlainPlanes,0,,"Kalamazoo & Chicago" " Thanks! LOL! UA6259 will wait for us. Per . same tail number as UA5525 :)",united,geekydewd,0,,"CO Springs. Occupied Colorado" " Thanks. This one was delayed an hour and a half prior to scheduled departure.",united,robbid,0,,"Huntington. WV" " Thanks. Got it straightend out last night.",united,idguy,0,,"New Jersey" " Thanks. I will!",united,TheVeganRD,0,,"Port Townsend. WA" " Thanks. It is on the same ticket.",united,"BK_TheBri",0,,"Portland. OR" " Thanks. UA1121. DEN. 40 min on tarmac.",united,travellinghobby,0,, " Thanks. ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class.",united,RWMann,0,,"Port Washington. NY 11050" " Thanks. but not so much the missing bag as the nonexistent staff at this apparent remote outpost (busy airport for city of ~1M).",united,"prof_west",0,,"Edmonton. Alberta. Canada" " Thanks...seat made for a 6 year old and a broken TV. 20 flights/year...my last on your airline.",united,"Paul_Faust",1,,"New York" " Thanks: might want to fix this line: ""Our Customer Care team is currently responding to most inquiries within 7-10 business days.""",united,"real_steve_ward",0,,"Chicago / Orlando / airplanes" " That doesn’t make any sense. I’ve been 1K for over 5 years. and you’re making it harder to keep me loyal.",united,nickonken,0,,"New York. NY" " That is not what your reservations desk just told me. They said there were plenty of seats",united,johnwoodRTR,0,,"Hong Kong" " That made me so mad. but then I called the bag number. and that person was helpful and told me where the bag really was. (2/2)",united,ramsey,0,,"Nashville. TN" " That was the problem. We were being told the aircraft was on its way.",united,tjny753,0,,"Elmira. NY" " That's called throwing ""loyalty"" out the window and trying to give less awards.",united,ChrisJValdez,0,,"Yokohama. Japan" " That's correct—I've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2)",united,rholbrook,1,,"Brooklyn. NY" " That's not the issue. The fact that no one even called (despite promises) to confirm the bag's location is.",united,MikeShor,0,,"Coventry. Connecticut" " That's real dedication & concern. Your apologies don't fix the issue nor any of the miserable issues I've had over the past 6 mos.",united,segallsays,0,,"Houston. TX" " That's still one day over my visa expiring on June 9. which is why I booked my flight on that day.",united,abigailedge,0,,"Brighton. UK" " The DEN b44 agent (9:30am) was amazing. The MPAgent at check in? She sucks. ",united,jakebellz,0,, " The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/N2fvElcYgz",united,jamescalderwood,0,,"South Australia" " The agent that met us at the gate said any issues w/delays on UA1116 would have to be taken up online...",united,cristobalwong,0,,"San Francisco Bay Area" " The bright side would be keeping the promise that was made to me. Hope you're having a good night. Thanks.",united,ajpape,0,,"Boulder. CO" " The engineer that designed the 787 door frame to extend half a foot into the plane for seat 27A should be forced to always sit here",united,"sap_geek",0,, " The first time I flew United was horrible thought I would give you a second chance. There will NOT be a third! disgruntled",united,mathardin,0,,"Corpus Christi" " The flight turned around for mechanical reasons on 1/30/15. Never to fly United again as they don't check their planes properly.",united,WhaddupWorld,0,, " The guidelines say 10x9x17. my bag is 20x15.7x8.7. so it's a bit taller than the guidelines. Is that gonna be a problem?",united,VisionRoij,0,,"The Netherlands" " The link in the message I was replying to. 3thparty ITproblems",united,"747_380_1127",0,,"Flightlever 340" " The only thing you fella have done right today is get me to the pacific time zone.",united,ColtSTaylor,0,,"All Over The World" " The pilot of UA475 just landed this plane like he was gently placing us into a pile of whipped cream. Smoothest landing ever.",united,Westonworld,0,, " The so below skilled staff and inadequate system just deleted my return from Houston to Norway. Shoulder shrugging is all you do..",united,"Eivind_G",0,,"Stavanger. Norway" " The third wheelchair is broken! http://t.co/tvk0PyxQv5",united,Pat89339,0,, " Then why did your staff refuse to let ME on the earlier flight citing my having checked a bag?!?!",united,Csqd,1,,"Vail. CO" " Then you delete my return ticket to Europe and blame me for the now show? This airline is a joke. 3 times this happened now.3 times!",united,"Eivind_G",0,,"Stavanger. Norway" " There are Exit-Row window shades in approx 11% of the windows of your RJ-145s. <:--a frequent flyer http://t.co/aOEaeszDLX",united,thedigitalken,0,, " There is no ""reference number."" Your agent told me to ""just drive to the airport"" because ""I can't reach anyone there to deliver...""",united,MikeShor,1,,"Coventry. Connecticut" " There is no excuse for leaving a minor to spend the night sobbing (9 hours) in a plastic chair. UA's actions? Terrible. united",united,barneykelley,0,,"New Canaan. Ct" " There is only one club at LAX - in terminal 7 across from gate 71",united,morrisls,0,, " These are great fares!!!!!",united,ginanotjenna,0,,"Honeoye Falls" " They couldn't get me first class on any of their flights so I just rebooked myself.",united,SurveysOnTheGo,0,,"Costa Mesa" " They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.",united,marynevis,0,,"Beautiful Stockton. CA" " They held the plane! Made it!!",united,cindykane,0,,Massachusetts " They inquire and then do nothing about it...pretend they’re interested. Responded to your DM and no response back...",united,"27_POWERS",0,,"Costa Mesa. CA" " They let us know in advance of the reboot. yes :) Thanks for the attentiveness!",united,markinhifi,0,,"Queens. NY" " This ALWAYS happens with you guys. and it makes traveling incredibly stressful and uncomfortable. Is that good business to you?",united,"Evan_Flay",0,,Seattle " This has been the WORST flight experience I've ever had. Thank you for ending my vacation on such a bad note.",united,ahaeder,0,,PDX " This is NOT a local UNITED number for Malaysia 0011 800-55558000. What is your local United Airlines here in Kuala Lumpur ( KUL )?",united,fairplay500,0,,"Huntsville AL USA" " This is probably the least dependable airline in the Western Hemisphere. does not belong in Star Alliance. but SkyTeam",united,"Eivind_G",0,,"Stavanger. Norway" " This is the 2nd time I was rebooked (w/delays). and for reasons unreLate Flightd to weather. How do I go about requesting a flight voucher?",united,gwen1013,1,,"New Haven. CT" " This is with regard to a flight from a couple weeks ago. I'm very frustrated with your policies & expressing that.",united,Bhuvanasaurus,0,, " This isn't a one time thing either! It's a shocking pattern of repeated neglect and disrespect.",united,"Evan_Flay",0,,Seattle " This link in your tweet goes to someone's internal email ->: http://t.co/ZksX79itdN...... Probably one of your 3rd party IT contracts",united,klappy440,0,, " This must be a drone “: We understand your frustration. Our Bag team is working hard to get your bag(s) to you...""",united,KeamBleam,0,,"Harlem. NYC" " Thx. just DM'd. Conf 's MQXC64 & MPWNC2. Any help appreciated",united,screamingbrat,0,,"new york. baby" " Tks for reply. PSP employees blamed Late Flight departure on POTUS when main reasons were DVR flt Late Flight & insufficient ground crew to handle",united,"frannie_ryan",0,,"Memphis TN" " Today was not your finest. All could have been prevented by one gate agent advising 200 passengers.",united,CharlieGMoney,1,,"Chicago. IL" " Too Late Flight. damage has been done. Easily the worst airline experience of my life. Missed two connecting flights & days of work. UA49",united,iampaz,0,,"FUCK CANCER" " Total BS.have 1st class seats for connecting flight. Your crew Late Flight. We miss connection. Had next plane. Yet u don't honor it??",united,AnnieBodyCanada,0,,"Ontario. Canada" " Tried filling out the status match form and got hit with an error message. How can I tell if it went through? http://t.co/JbDkxd6eFz",united,PopsCutrona,0,,"San Francisco. Ca" " Trying to change a flight booked just 6 hours ago but online system is charging me $200 fee per passenger... could you please help?",united,ImmaMarksThat,0,,"Washington. DC" " Trying to locate passenger that landed 2 hrs ago in UA938. can you assist? Is flight still in customs? PLEASE help",united,Stacycole,0,,"Wisconsin. ya know" " Turkish Airlines rebooked us a United flight on our second leg from FRA ->: IAD. Is there any way to check if upgrades are available?",united,TiffanyHaverly,0,,"Washington D.C." " Twitter isn't letting me DM you..",united,xRaeCatherine,0,, " U BUMS HOW DO U LOSE THE BIGGEST BAG ON THE FLIGHT",united,"Carl_Cochran1",0,,"• Lacrosse ||'17|| Football •" " U blow",united,"Manda_Bear_143",0,,"401 SK" " U kept passengers waiting all night 4 a plane that was being put out of service. Leaving everyone stranded for night. inexcusable",united,Mosborne13,0,, " UA 1706 delayed again - I get charged $600 if Late Flight by you - you say ""oh well""",united,DaRenton,0,,Colorado " UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly. but one spot. repeatably.",united,theKos,0,,DC949 " UA flight 1247. SFO to LAX took my carry on at gate. I'm Group 2. overhead bins are empty",united,toromiller,0,,"Boston. MA" " UA1023 sitting on Tarmac at ORD when there are visibly gates open. Reassign our gate.",united,Scottsimanek,0,, " UA1130 Flight was a nightmare!! From poor customer service.having my confirmed seat given away.... +more issues",united,"_MikeDWarren_",0,,"Calabasas. California" " UA1469. Just landed.",united,TheJonesest,0,,"Tampa. Florida" " UA1534 has now had 11 different departure times. Wtf. Make up your mind.",united,"doug_samuel",0,, " UA1565 IAH ->: SJO is delayed by like 1.5 hours. Crazy!",united,jesuisJOse,0,,"New York | Chicago" " UA1731 - Denver to Austin... Still on the ground...",united,JasonArbaugh,0,, " UA1740 just admit you have no clue when flight will leave Denver. unfriendlyskies",united,jordanslott,0,,"Jersey City. NJ" " UA1740. 4.5 hr mechanical delay all I get is $50 voucher? Will tweet when I book next trip not on UA.",united,jordanslott,0,,"Jersey City. NJ" " UA276 sitting at EWR nearly an hour after sked. Pilot says computers down but no clue when we will leave. Can you help?",united,whs1973,0,, " UA5029 from RIC. UA507 from ORD. & UA423 from DEN -ALL DELAYED for non-weather issues. Way to go. youre batting 1.000! But no hotels",united,"Atrain_8",1,, " UA5396 can wait for me. I'm on the ground trying to get to the gate after we were moved to B. This is crap.",united,tmarsh83,0,,"NEIN. London. or Maui." " UA6002 MLI->:DEN. Will miss connection UA3530 DEN->:YEG due to delay.",united,DCconnick,0,, " UA6255 delayed out of winnipeg because the plane was ""frozen""! fail Will I make my connection on UA1059? tightconnection Denver",united,jabbs7,0,,"Founder @catapultgrp @ilikeoi" " UA63 from Madrid arrived no agent mass confusion we sent to and fro by 3 UA employees. MaryJo was rude and unhelpful.",united,CharlieGMoney,0,,"Chicago. IL" " UA6357 needs de-icing! Stat! We've waited our turn...",united,ItsmeAndrewC,0,, " UA647 heading back to gate bc improper load? if ur packing us to the gills should at least take care to load bags. expecting comp...",united,mangz,1,,"ÜT: 40.729379.-74.002951" " UA7985 is a coshared flight w/ ANA. Unable to check in 24 hrs prior.",united,"Never_Regret_It",0,, " UA938 ORD-LHR. bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet!",united,theBRYZness,0,,"Broad & Pattison" " UNBELIEVABLY DISAPPOINTED. DELAY AFTER DELAY. STOP MESSING WITH MY LIFE.",united,AngelikaGiatras,1,,"Chicago. IL" " Ugh. My bags were sent to Palm Springs and not to LAX as promised. They better be at the hotel when I get there.",united,ColtSTaylor,0,,"All Over The World" " Understood and thanks! I should have tried reaching out sooner.",united,"kristen_e_short",0,,Chicago " Unfortunately had a bad experience flying with you on Saturday. Inpolite crew. bad delays.",united,michaelvandijk1,0,,Nederland " United Club team is A+ & got me a seat Late Flightr. Still. not sure why a last min UAL Cancelled Flightlation costs me $ yet overbooked folks get $?",united,"n_moffitt",0,,Denver " Useless response. I need a functioning wheelchair. not a customer care form to fill out.",united,Pat89339,0,, " Usually an issue with Express our of SFO. Positive note: Mainline p.s. was enjoyable.",united,"DT_Les",0,, " Very good flight. thank you!",united,agolod13,0,,"Chicago. IL" " Very impressed so far. An app that's worth a damn and sms updates on my flight.",united,zombiesausage,0,,"Denver. CO" " WHAT?! Y'all have zero concept of customer service. Oh...and now my connection is delayed too!",united,MeYoItsMe,0,, " WHERE IS MY FUCKING BAG?!?! Where the fuck is my fucking bag??? TELL ME NOW OR GIVE ME A NUMBER TO CALL A HUMAN. SAN68059M",united,meigheyburn,0,,"Akron. Ohio" " WHERE IS MY RECEIPT! I upgraded return leg and 6 months Late Flightr still NO receipt! http://t.co/DAjWzhLVyu",united,TheHos,0,,London " WHy is my KTN not showing on my boarding? Why is TSA pre-check not applying to my boarding pass?",united,paulweldele,0,,"Collierville. TN USA" " WORST SERVICE EVER. Denied access to our flight and then moved flight 6 times. How hard is it to schedule a gate? next time.",united,LimeLiberator,0,,"sunnyvale. ca" " WTF!?!? Delay after delay. 15 hours YVR to SAN? Unacceptable. Flight Crew Availability is to blame? NEVER AGAIN with ",united,DominikDesbois,0,,"Vancouver. BC" " WTH be honest with your customers. This better be the last change or we are driving home. Has our plane left or not!",united,tjny753,0,,"Elmira. NY" " Waiting for 3494 EWR-ORD. delayed 47 mins. Might miss 5491 ORD-YWG at 6pm CT. Any room on 5644 ORD-YWG in case I miss connex?",united,samgrobart,0,,"New York NY" " Waiting half an hour for my checked bag at EWR (& that was Priority): disappointing. usually you guys are good.",united,DavidLat,0,,"New York. NY" " Want to book a multi-city fare. Have miles for 1of 2 flights. An option to pay for 1st flight with miles +2nd with UMP Visa? Thanks!",united,mom23185,0,, " Want to make my day? :) Friend is Premier & I should be soon. Any chance you can upgrade our two 10 hr leg of flights to ecom plus?",united,"Austin_Dillman",0,,"San Francisco. CA" " Was able to send the DM. All good now.",united,crsmoore,0,,"USA / The World" " Was just hung up on by customer service after waiting 30 min on hold...guess that vacation's not happening? Website wasn't working.",united,"les_gingem",0,, " Was on NH10 on United ticket. rerouted to IAD due to weather in JFK. Can you get us home on United 5713 or 3277?",united,FlyChristo,0,,"New York City" " Wasn't frustrating! Well. not in any way reLate Flightd to y'all. anyway. Impressed that I made it.",united,argrenier,0,,"Washington. D.C." " We invite to Fallow learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)Thanks",united,HelacoHLC,0,,"EIN: 27-0575748 -New York -USA" " We waited 40 min for our bags after a 45 min flight nomorecheckedbags",united,bfunai,0,,"Chicago. Illinois" " We were supposed to board at 605. They just brought the plane from the hanger! WTF did they not know there was a flight?1153 Lax-EWR",united,JackKelleher920,0,,"New Jersey" " We were told by United to ""carry over/carry back"" for the refund.",united,annricord,0,,Canmore " We're hoping to hear from you actually.",united,teamcrafty,0,,"Grand Rapids" " We've had a ton of problems with getting our bags and have been given the run around for a day. Whats up with that?",united,twohlix,1,,"Washington. DC" " We've let you know how to help the millions of customers you've treated like garbage. It's no coincidence ur ranked WORST airline.",united,MaxAbrahms,1,,"Boston. MA" " Well I can tell you that your customer service at RDU airport is horrific but is exception at O'Hare in Chicago.",united,xtinageorgette,0,,"Hillsborough. NC" " Well the bar is set low! You guys are really good at the apology game! What will change? When will u guys learn?",united,CharlieGMoney,1,,"Chicago. IL" " Well. It's LA and then a 2hr+ car ride to a dark Palm Springs technically. Maybe I'll get bumped to 1st class Den to PHL on Friday:)",united,ColtSTaylor,0,,"All Over The World" " Well. to the degree that he could... Just to know. after this experience I'm Cancelled Flighting my miles card. Thank god for ",united,majacgray,0,,"Brooklyn. NY" " What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/7br5t5QCXk (via )",united,dHowITzr,0,,"Toronto. Canada" " What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/oKtUkjY92O (via )",united,joesanchezr,0,,"Toronto. Canada" " What are the chances of my flight to EWR from PIT being Cancelled Flighted tomorrow?",united,nottooshABBYYYY,0,, " What delivery service do you use? I'd like to call them myself.",united,skyjumper77,0,, " What does ""Cabin Functionality"" mean when I'm taking a customer satisfaction survey?",united,lhawthorn,0,,"Amsterdam or 30.000 Feet" " What does DM the confirmation @ mean???",united,tspinnersbride,0,, " What does delayed due to Customer Service mean for UA761?",united,robbid,0,,"Huntington. WV" " What happened this afternoon? Huge amt of incoming planes to SFO delayed over 1-2 hours.",united,ellenrayrx,0,, " What happens on 9:11 a.m. of 9/11 2spooky 4me m8 such spook much scare",united,zZzTeHzZz,0,, " What if my NYC flight is delayed and I miss my connection to Sacramento from Chicago?",united,giltweetsstuff,0,,California " What is the point of a UPC code on checked baggage if you can't tell me where my luggage is? Vacation- day 3: trying on swimsuits...",united,roambeans,0,, " What is the policy behind changing passengers' seating assignments at the gate?",united,thesuesaga,0,,"North Hollywood. CA" " What is your phone number. I can't find who to call about a flight reservation.",united,mattbunk,0,,"Sterling Heights. MI" " What's going on with your website? I'm Flight Booking Problems three tickets today and I've been booted off the system umpteen times.",united,fatwmnonthemtn,0,,"Summit. NJ" " What's up with the reduction in E+ on 737-900s? 1K who can no longer confirm E+. Forget upgrades - just want legroom. unitedfail",united,JeffPfeifer,0,,"Denver. CO" " When are you coming back to ? You have a huge East Bay customer base due to SFO and *I* miss you!",united,matsmall,0,,Oakland " When my United flight arrives Late Flight and I'm told to re-book my connecting United flight. you characterize that as a ""no show""",united,"Eivind_G",0,,"Stavanger. Norway" " When will direct flights from Belfast Intl to Newark resume from their winter break? Thanks.",united,MisterDJW,0,, " When will email address/username sign-on be available? It's been a while.",united,logainne,0,,"945XX to 111XX" " When will that happen? It really confuses when the 1st content to come on the 6in screens is about how technology forward United is.",united,"Max_Tau",0,,"Amsterdam NL" " When will you have special promotions for flights departing Newark. NJ to St. John's. Antigua?",united,CorettaBrowne,0,,"Greater New York Area" " Where are my bags!!! They weren't in LAX like your promised. 9 out of 10 things today were a mess today because of you.",united,ColtSTaylor,1,,"All Over The World" " Which just speaks to basically the worst designed web system ever.",united,niais,1,,"Austin. TX" " Who can I contact about requesting a charity donation? ThankYou",united,Sinatra1979,0,,"Ohio (by way of Nebraska)" " Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice? How about all gate checked? Thx",united,Frqtflyer1,0,, " Why can I only apply one travel certificate per itinerary even when I have multiple flights?",united,DuncanKneeDeep,1,,"The Gaming Cartel" " Why did you load us in this flying sardine can if you knew the pilots were 2 hours Late Flight?? incompetent beyond belief",united,bobgiolito,0,,"Los Angeles. CA" " Why do I have to give up my leg room so these 4 people (not in my row) can fill the bin? Pls start charging. http://t.co/2nY5TuXFqf",united,Frqtflyer1,0,, " Why do I have to pay $ 17 for wifi with an international business ticket? pennypincher",united,"GSG_President",0,, " Why do I pay more for Coach Plus to be told preboarding that all overhead bins will be full for me",united,lisadalesandro,0,,"Los Angeles" " Why do I still not have my bags? They arrived &website says they're still at the airport..2 1/2 hours Late Flightr???!! nothappy",united,NewsLadiesNeed,0,,Atlanta " Why does it take 4-6 weeks for a new MileagePlus Premier card to be sent out? stillwaiting doesntfeellikestatusyet",united,monotaga,0,,"San Francisco. CA" " Why don't you respond to my e-mails of facebook msg?! I'm still wating for my tickets!! I'm getting really angry and disappointed!",united,LukaszZgiep,0,,"Warsaw. Berlin. Kiev" " Why have airlines always told us they can't open a cabin door once it has been closed? This plane has done it 3 times tonight.",united,JasonArbaugh,0,, " Why have you never held a plane for me? HourDelay MultipleDoorOpeningAndClosing DangerOfGettingSnowedIn",united,JasonArbaugh,0,, " Why haven't you released a travel advisory for IAD for tomorrow????!!!!!!!!",united,jbersack,1,,"ÜT: 38.763515.-77.718226" " Why is my time less important to you? StrandUsInDenver HourAndTenMinuteDelay FlightFail",united,JasonArbaugh,0,, " Why isn't the flight status updated to delayed UA1532 no board",united,kermudgeon,0,,Colorado " Why tell us flight is delayed. then tell us it's on time again with 20 min to spare? Don't say it's delayed unless you're sure!",united,"Greg_Mueller",0,,"Hermosa Beach. CA" " Why was I forced to check my rollaboard on UA 715? Plenty of room in the overhead next to my seat. http://t.co/5xvNnmLTiW",united,yajur,0,,Chicago " Why was flight 1180 EWR to MCO Cancelled Flightled for tomorrow and what do I do to rebook. Asking for a relative.",united,idguy,0,,"New Jersey" " Wife and I have two new destinations and I'm stuck in DC until Monday with no bags",united,Colettod,0,,"Ottawa. ON" " Will definitely do so. Sending a DM now.",united,crsmoore,0,,"USA / The World" " Will do! Thanks!",united,KristinMcNeil,0,,"Minnesota. USA" " Will do. cheers",united,bakedstove,0,,"Boston. Massachusetts" " Will have to try standby in Denver tonight or will have to Cancelled Flight father son trip till next year. Thx for trying.",united,DCconnick,0,, " Will never fly with you again! Terrible service!! Ruined our entire vacation!! lostsuitcase noreimbursement",united,kylemostyn,0,,YYC " Will the airline refuse my Canadian passport with less than 6 months remaining validity? Going to US.",united,LyndsyRobinson,0,, " Will you be issuing an exception policy for Denver for this weekend?",united,ThePappaShacks,0,,Denver " Without baggage for 5 days and can't get an update from Houston airport since Monday. Worst service ever!",united,NorbertJaw,0,, " Woke up to notification- flight moved 1.5 hrs early. Barely made flight then 3 hrs layover in SFO - wanted to hop on earlier option",united,"Austin_Grisham",0,,PDX " Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. welldone goodflight friendlysky",united,sdpurv,0,,Canada " Worst airline ever?",united,"GatorKim_ATL",0,,"Atlanta. GA & St Augustine. FL" " Worst customer non-service for sure!",united,"GatorKim_ATL",0,,"Atlanta. GA & St Augustine. FL" " Would be helpful if you could refresh boarding time info on boarding passes for delayed flights",united,daesf,0,,"SF. CA" " Would be nice if partner tickets that don't provide full PQM credit are more obvious before purchase. Lost 1.200 miles",united,erikmkeith,0,,"Leesburg. VA. USA" " Wow. What a deal. Again. 30+ plus seats available. Easy change to make a customer happy.",united,CoreyAStewart,0,,"Richmond. VA" " Y do U not reply to customer refund forms??????????? unitedairlines",united,urno12,0,,"bonkers in Yonkers" " YOU GUYS ARE HORRIBLE.",united,CATTTastrophe,0,,"nyc to la" " YOU SUCK!",united,"WM_j_MW",0,,"Wake Forest. NC" " Yeah sorry but there's always a problem with United. And you have an international reputation for having problems.",united,etiyi,0,,"." " Yeah that didn't happen!",united,"recon_love",0,, " Yeah. I tried that about 10 times for two different tickets. and it told me to ""Try again Late Flightr"".",united,niais,0,,"Austin. TX" " Yeah. bag is on the way. As per usual. I'm actually getting used to getting it delivered to me. its kind of nice in a sense.",united,c9n0thing,0,,"San Diego" " Yes ! :D (Y) From on Instagram :)",united,DeltaBravo33,0,,France " Yes I did. We headed out to de-ice 5 minutes after I sent it to you. Made it to Austin. but am now waiting for the luggage.",united,JasonArbaugh,0,, " Yes I needed plenty of assistance but received none.",united,"MadisonWatts_",1,,"West Virginia" " Yes and that is appreciated but misinformation damages credibility. You may want to have someone observe in Newark fwiw",united,tjny753,1,,"Elmira. NY" " Yes but unbelievable. Should have a free fare lock",united,GoBeavs808,0,,"Radford HS" " Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.",united,stephaniefoos,0,,"Boston. MA" " Yes there were PLENTY of seats available. So why did Vicky Thomas refuse to give one to a million mile flyer?",united,johnwoodRTR,1,,"Hong Kong" " Yes. About an hour after landing.",united,BethRunsDisney,0,,NYC " Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery",united,danmedwards,0,,"Westerville. Ohio" " Yes. Doesn't make that mistake any less absurd. Doesn't change the fact that I'm very inconveniently missing my luggage tonight.",united,ColtonWoytas,0,,NY " Yes. It was the airport person who told me the bag was still in Nashville. when I filed the claim. (1/2)",united,ramsey,0,,"Nashville. TN" " Yes. Luckily I was there.",united,getpatrick,0,,"Montreal. Quebec CA" " Yes. To Boston. I was going to Providence.",united,"patrick_maness",0,,"Rhode Island" " Yes. filled out the form last year. Don't have case number handy. Guess I'm not cut out for the historical society afterall",united,"takwind_",0,,"New York | Nomad" " Yes. myself and about 200 other people also.",united,"_Eric_Bishop",0,,"Little Rock" " Yes. they did. Must have fixed the broken ramp. Thanks!",united,WendyJaccard,0,,"Virginia/Metro Washington. DC" " Yes. though they have not located the bag yet. It was a lovely flight outside of that.",united,mbbaker78,0,,"New York. NY" " Yesterday. I'm sorted now.",united,dynamoben,0,,US " Yo yo yo stuck on the tarmac for over 2 hours at ... Going to miss my ride at help please! HelpImStuck United",united,DJPartyMarty,0,, " You allow shady 3rd party services to sell your tickets and then refuse to help the customer. who's left holding the bag.",united,1MisterHandsome,0,, " You are a F&$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it!",united,MarcusLake31,0,, " You can bump me up to Group 3 so I won't be forced to check my bag and wait 30+ minutes at LGA.",united,archivelle,0,,"New York" " You can't control turbulence. but you can control customer experience. lot of scared people up here.",united,JohntheKiwi,0,,"Stumptown. Baby!" " You cause me to miss my flight telling me it already left when it had not. No empathy from gate staff or crew. no apology. Really?",united,tspinnersbride,0,, " You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :)",united,albertchatigny,0,, " You guys are atrocious. Far better service as silver on Delta than you as a platinum. I'll be switching back to delta.",united,jasonramer,0,, " You just tried to charge $750 for a $539 flight when I tried to make a change over the phone. not including $200 change fee. WTF?",united,BananaPants06,1,,Chicago " You know what the United Club needs? Power. MOAR power. Insufficient outlets for the RoadWarrior (ORD)",united,mtezna,0,,Virginia " You load our plane at ORD knowing pilots are 2 hrs Late Flight. then discover plane needs to be fueled? WTF united incompetent",united,bobgiolito,0,,"Los Angeles. CA" " You make it hard to fly with you. Delayed over an hour and now the plane is turning around & heading back to the gate. connection?",united,cslhilo,1,,"Hilo. HI" " You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :)",united,"dom_inic15",0,, " You must follow me in order for me to send you a direct message if that is what you meant.",united,tspinnersbride,0,, " You need to change the way customer service is handled! I have been waiting for a supervisor to contact me for 17 days. what gives?",united,chaduragt,0,, " You please do not burn my dreams !!! burningman tickets sales today.",united,AB44685998,0,,Warsaw " You really should clean the food and coffee stains off of the area around the seats when new passengers come aboard. Gross!",united,LisaKothari,0,,"Seattle WA" " You shouldn't page o'head that it's best to call 1-800 - on hold 26+ mins",united,screamingbrat,0,,"new york. baby" " You suck. Flight delayed equipment probs again. Miss connection by 2 minutes and you won't let us on even though it's at the gate.",united,ChrisPinTX,0,, " You're trying to solve problem of your own making. Charging for checked luggage forces checking at gate. Brilliant.",united,cressman,0,,Utah " You're welcome.",united,"jong_pj",0,,"Almere. The Netherlands" " Your ""Loyalty Team"" basically flipped me off via phone. but thanks. Maybe Google ""loyalty"" and get back to me? ^LOL",united,KatieJelen,0,,"Los Angeles. CA (via Philly)" " Your ERI-ORD express connections are hugely popular .. now if only we could have an ERI-EWR hop! :)",united,samidip,0,,"Erie. PA" " Your MileagePlus signup page is broken.",united,chadsmith,0,,"Wichita. KS" " Your baggage tracking system is worthless! It tells me nothing about where the bag is. much less what your plans are to get it to me",united,"UK_Petrolhead",1,, " Your boarding process sucks. You should learn from ",united,Depeche007,1,,"Chicago. Illinois" " Your new mileage policy is awful. Before. I might have paid slightly more for United because of miles. Now there's no difference.",united,"rena_lea",0,,"Brooklyn. NY" " Your social listening capabilities are awful if this is the reply for the context in which you were mentioned ",united,gerryrard,0,,"New York City" " Your staff. both on deck and in the cabin on UA768 SFO ->: BOS were exceptional today. Please tell them well done :)",united,DexterBerkeley,0,,"Boston. MA" " Your website Flight Booking Problems experience is an obnoxious upsell-laden disaster for anyone with half a brain.",united,Kustomers1st,1,,"So Cal" " Your website deserves a new design. html5 FTW!",united,oduric,0,,Singapore " ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me.",united,"Peter_Abrahamse",0,, " [checked in + boardingpass w/no checkin bagage] guess i'm all set. :-)",united,Gouwerijn,0,,"Alphen aan den Rijn" " ^GJ I do believe that this is hands down the worst service I've EVER experienced. Makes look amazing. UnitedAirlines",united,themkhiggy,0,,"Houston. TX" " ^GJ I will. You have to agree that 7+ hours Late Flight for arrival is unacceptable. I only hope and pray my bag is here.",united,themkhiggy,0,,"Houston. TX" " ^GJ flight 1101 didn't have wifi even though it was promised to by your ground crew. AnotherDisappointment",united,themkhiggy,0,,"Houston. TX" " ^GJ funny. I did and the attendant recommended me tweeting you letting you know about my subpar customer service. RunAround",united,themkhiggy,0,,"Houston. TX" " ^JT is the ORD to PHL flight at 9:15 PM (CDT) delayed? DM I'm kinda hoping not to be stranded at ORD either.",united,MichaelRConroy,0,,"Wherever." " a baby shit its pants half way through my flight and it smelled like shit. what are you going to do about this?",united,"hellmann_kyle2",0,,Michigan " a big thanks to ^MN and ^KN or patiently clarifying the United domestic world to me.",united,"Sweet_Curly",0,, " a good start would be to warm the plane before the departure time so the flight isn't delayed due to frozen water lines.",united,"JimTrotter_NFL",0,,"San Diego" " a plane took our gate and now we're just waiting in a lot at DIA",united,lynchbieberfan,0,, " a rapid trip plane ticket from Idaho to California that doesn't have problems would be wonderful",united,Madisonnnicole3,0,, " a report was filed with the airport police on 11th and 12th February-I have the police case number if required",united,Dayrean,0,, " a) she's an international. Her phone is on the fritz. I had to get to Chicago from nearly 4 hrs away to figure everything out.",united,teamcrafty,0,,"Grand Rapids" " aaaand 7 hours Late Flightr won't be catching a flight til 6AM...stuck in at airport in a snowstorm with no hotel-how's that for patience?",united,"__XT",0,, " about 3 hours ago. I need to work out if my bag can make it to my hotel here in time or if it will need to go elsewhere.",united,LukeGzus,0,, " absolutely disgusting the way you treat your customers. Isn't there anyone actively monitoring your Cust serve? This is unreal!!",united,Whosgunz,0,, " according to your DMs. I'm not owed a refund. please may I be provided with a contact number before I go to my bank to file claim",united,sothenbethsaid,0,,Nottingham " accordingly? U dont respond at all",united,urno12,0,,"bonkers in Yonkers" " actually we aren't. Still parked here.",united,"geoff_lane",1,,"D.C." " actually we did not consider she might have made a mistake. She did not complain beyond that she indicated it on her reservation.",united,BhutanOrient,0,,Bhutan " add wifi. entertainment and the old seats and i’ll come back.",united,caseymugar,0,,"Culver City. CA" " after 2 days - 1 flight Cancelled Flightled. another delay for 8 hours- united gave me a $7 food voucher. That's how much they value my time??",united,hilary33836700,0,, " after 443min of avoidable non-weather delays that Appreciation link better be giving out GoldenTickets",united,TimBouhour,0,,"Raleigh. NC" " after 6 hour plus delay from WashingtonDC finally on flight to Edinburgh all very tired",united,BuickJohnc,0,,Edinburgh " after a Cancelled Flighted flight. and 2 delays. you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company. horrible service!",united,czamkoff,0,, " after several trials and several hours of waiting on phone to contact customer care to get my refund all I get is cold shoulder",united,bugstory,0,,"Baltimore. MD" " after waiting for over an hour we finally board the airplane only to find out we have to call maintenance. And this plane is cold.😡",united,"Julie_Burg",0,, " again HORRIBLE service. again attitude when asked for information. again you make me not want to fly UNITED ever. platinummember",united,RONISREALTOR,1,,"Fort Lauderdale. FL" " again I ask. who can I call to get this fixed? Tweeting me BS questions to stall only makes things worse. Phone number please.",united,throthra,0,, " again. you said to go take the time to go there. knowing what the issue was. and knowing you won’t fix it.",united,christruncer,0,,"Washington DC" " agent Rick Clifton in SEA-HOU . told him my father is dying and needed to get my handbag on the cabin. he did nothing shameful",united,juanbl,0,,"Seattle. WA" " agent helps the person in front of me. Finishes up with them and then walks away. The guy behind me is as shocked as I am.",united,sacsmitty,0,,"Rocklin. CA" " agent split up my reservation? Now can't Cancelled Flight and refund credit for 2wks? Why",united,Tdrag97,0,, " agent. ""You should use the bathroom before boarding.. Toilets onboard are full."" Oh you can expected a strongly worded email FUnited",united,"no_patients",0,, " ah. that would explain why crew didn't seem particularly distressed when we pointed it out. It was a little startling at first.",united,starbeer,0,,Toronto " airlines 1st & only time I ever fly your airline! What a disgrace. I should've listened to your tweet! HORRIBLE",united,LewisSalgadoNYC,0,, " airlines abuse your expensive video equipment and overcharge you for the privilege http://t.co/SdyLuKR7pt via ",united,mrphoto,0,,"Chew Valley. North Somerset UK" " airlines claims to have a low fare guarantee. but they won't honor a lower fare that I found.",united,froyomama,0,, " airlines delayed our flight on the way to Chicago and leaving Chicago. Next time it is.",united,nabia90,0,, " airlines is the absolute worst. They have no idea what they are doing. neveragain UnitedAirlines",united,mbarnas,0,,"Rochester. NY" " airlines.",united,tbjackson09,0,, " airlines: you kidding? Bagage lost this morning from ny to Washington and still no trace? badservice",united,Rianne1,0,, " aisle please",united,"patrick_maness",0,,"Rhode Island" " all 4 of us are on standby in Houston tomorrow for flights to Calgary. If you could get us on one or two of those that would help",united,c4pyro,0,, " all day travel. swag ijustwanttosleep",united,napsareforkids,0,,"West Palm Beach" " all good man it isn't your fault that plane is having maintenance issues",united,ibrowning85,0,, " all good! Next flight was a little delayed so it all worked 👍",united,chrismackwpg,0,, " all good. didn't die or anything. As they say ""you get what you pay for""!",united,jozecuervo,0,,"San Francisco. Ca" " all goods. I'll call tomorrow. thanks.",united,ORIMALAYS,0,,"SYD▫️" " all i hear is blah blah blah ....you shoulda used that $400 to buy a ticket instead. & ill be driving there not flying",united,ptau,0,,"Chasing Carmen San Diego" " all set. Figured it out at the baggage office!",united,kreespa,0,,"Little Rhody" " allowing passengers on my flight to block exit of plane",united,jcharvardapp,0,, " already DM you my concern. Pls check.",united,TenyZhu,0,, " already Flight Booking Problems next week's trip on thanks for making the choice so easy disunited unfriendlyskies servicefail",americanair,jayw329,0,,"New York. NY" " already done that. the answer i got was... oops we can give you miles and we're very sorry. but who pays for my discomfort for 9 h?",united,ganteisan,1,,"Santiago. Chile" " already missed connection ugh",united,"krissy_missylg",0,, " already missed connection... UA 495",united,DaRenton,0,,Colorado " alright thank you. Much appreciated.",united,Kimberlinho,0,, " also checked email you have on file for me and it is correct",united,"school_tales",0,,"midwest and sometimes Spain" " also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs.",united,chocolossus,0,,"Vancouver. CA" " also doesn't help me. I'm a very frequent flier and united premiere gold. Apparently that means nothing.",united,AlsoRococo,1,,"Los Angeles" " also during the run I was instructed to do. I shattered my computer. http://t.co/oAflfr7WXB",united,OohLaLa09,0,,DC " also forgot add our bag is probably going to just sit in New Jersey because of a missed connection.",united,artistanxiety,0,,"Punk is the preacher." " also why can't I pre-select seats on SFO->:YYZ flight? I'm a Canadian Flight Booking Problems on http://t.co/aZltJhf7lv.",united,mortgagejake,0,,toronto " also. the mere fact that I have to go online to issue a statement vice calling and talking to some directly is one good example.",united,bartha75,0,,"san diego" " although. I am stranded in Chicago O'Hare for another 8 hours. Any chance your cracker-jack service team could provide a meal?",united,SeanFedorko,0,, " always happy to start my life with my new wife with a 5 hr travel delay due to MAINTENECE and it would appear incompetence",united,"Andy_Pi",1,,"NYC/Secaucus" " always makes our cross country flights rad. here's baby flier Charlotte! 8thtime5MonthsOld http://t.co/kCqnwIXUCm",united,cynthianatalie,0,,"Los Angeles/Charlotte" " am I allowed to bring a duffle bag and back pack as my carry on and personal item? Flying out of NY",united,TheRealDJAlaska,0,, " amazing flying over 25.000 miles on UnitedAirlines & alliance last year: still got jilted out of status! moneyelsewhere",united,palmettoblossom,0,, " amazing hospitality and helpfulness from Anthony Lastella. Great staff 👏👏👏✈️ def flying united again.",united,FrontRowEc,0,,"Quito. Ecuador" " an efficient layout at kiosks/bag drop lines would help as there is no definition to space. Additional friendly and helpful staff",united,notsingirl,0,, " an inconvenience is a weather delay. Your pilot deciding to waste enough time so the FAA wouldn't let him fly is negligence.",united,throthra,0,, " an over booked flight to start with and a red eye from lax to bos with no reclining seat.... lastflightwithyouever",united,steven10093,0,,Boston " an update on flight 5979 would be great!",united,cptrice,0,,Chicago " and I was denied an upgrade because of catering issues??? poorservice",united,BUlizard,0,, " and a husband.",united,janemswift,0,,"Middlebury. VT" " and after being on hold for an hour the day before to sort it out and being told it's fine it should be fine when you arrive to fly",united,alysabaker,0,,"ÜT: 50.97861.-114.000116" " and btw. the and managed on time departures same time same destination- & wouldn't take away a 9year old kids bag!",jetblue,Perisspiceladle,0,,"San Francisco Bay Area. USA" " and don't hope for me having a nicer flight some other time. try to do things right. You sold me those tickets with that connetion",united,brenduch,0,, " and learn how to book flights. http://t.co/MHHS9RUpLv",united,nicoleleigh85,0,,Sheboygan " and most frustratingly. all this delay happened either at the gate. or even onboard the aircraft! No heads up in advance!!!",united,LukeXuanLiu,1,, " and now your rep just hung up on me after over 35 mins on hold because I asked for a supervisor. I'm furious right now.",united,"leigh_emery",0,,"Hoboken. NJ" " and pick it up and just bring it on the shuttle. When I went to double check on that they said it was still on the concourse",united,Spencerklein,0,, " and that it would be sent on the next flight to Hayden/steamboat (HDN) from Denver. So I'm hoping its on there",united,Spencerklein,0,, " and that plane was staying overnight at the next airport - ROC. U can make up 10 min in air but instead of waiting u leave EARLY",united,JackieFerrari3,0,,Irvine " and the fact that we were treated disrespectfully and lied to by members of your airline that claims to strive for the best",united,suntoshi,0,,"Bedford. Nh" " and they were traveling as guests of a mileage plus member using that members miles. Great customer service.",united,JackieFerrari3,0,,Irvine " and those three people were awesome working very long hours. It is easy to say sorry on Twitter but you should help your ppl ",united,JuanseMolano,0,, " and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen.",united,rhettmcpeake,0,,Pittsburgh " and waiting",united,tarlonious,0,, " and was told that its been the case for weeks but is still not resolved.",united,ljtypes,0,,"H-town" " and what am I suppose to do with that number?",united,andreaSanger,0,, " annnnddddd I'm going to lose my first class seat on the flight they shuffle me to",united,GYank,0,,"LA. NY. Chicago & St.Louis" " another DELAYED day. Delayed outbound. delayed inbound and now waiting at EWR for a gate to be ready. how is it not ready!??",united,abecohenj,0,, " another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.",united,jakepoznak,0,, " another fail for the United ticket agents in OKC. LESS than helpful and could care less about our problems. American here we come.",united,BillBra95467934,0,, " another week has passed and I hoped that I would have had a response by now",united,SteefFleur,0,,Amsterdam " any chance flight 3745 is being delayed?? nervous about driving to DFW in this weather to drop off my brother",united,SwtSarandipity,0,,"Hurst. TX" " any chance you can troubleshoot check ins at ? We're at 20 minutes per person.",united,OwlyJulie,0,,"Ottawa. Canada" " any chance you could help rebook?? My flight Cancelled Flightled",united,cryancox,0,, " any chance you could look into my problem from earlier?",united,140JustinC,0,,"Fredericton NB" " any chance you'll ever do CPUs on your JFK-LAX like ?",americanair,suijuris,0,,"New York. NY" " any help is appreciated. That's a LOOONG wait for help on something that's not his fault",united,Keels2515,0,,"Raleigh. NC" " any info on delays at SFO tomorrow due to low clouds?",united,DominikZmuda,0,, " any last minute flight deals for your cute little frequentflyer ??? :)))) my Friday flight was Cancelled Flightled!!",united,hannahhappie,0,,"Upper East Side" " any news?",united,iamtedking,0,, " any plans of restating nonstop service between IAD and South Florida? We miss our flights to FLL.",united,MarkKostka1,0,, " any solutions?",united,SupaZ22,0,,"Chicago. Illinois." " any updates with the DOT looking at the united fares from London to the US from last week?",united,dealswelike,0,,"New York" " any way you can help me find a flight to LAS? Stuck in DIA. sat on plane 2 hrs. now been waiting an hour for an update.",united,AbbyTeigland,0,, " anyone awake? Paying for wifi on iPhone when need to be using it on laptop. Logout option for wifi in flight? Time is wasting!",united,rick4tkins,0,, " anything yet JJ?",united,ScribblersNook,0,,"Atlanta. GA" " apparently sleeping in B terminal wasn't the worst situation. Someone told other UA passengers they had to sleep at baggage claim.",united,throthra,0,, " appreciate getting put on hold for 20min and then getting hung up on because I was requesting help for big group. I'll try Delta",united,smithnr,0,,"31.790466. -85.971558" " appreciate it. but changing time by 10 min multiple times 6 hours before flight is just annoying and seems like you have 0 clue",united,huskerjon00,1,, " appreciate the sentiment and you were able to get me off the ground:still missed connection",united,alinosa,0,,"South Texas" " are my bags here yet? They were at Palm Springs airport. I was at LAX. How come I beat my bags here.",united,ColtSTaylor,0,,"All Over The World" " are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol",united,GregoryTheGr8,0,,"So Cal" " are the ones who make it difficult for me.",united,"Evan_Flay",0,,Seattle " are there any upgrades avail to get us all on the same flight",united,c4pyro,0,, " are you looking for European Flight attendants for Paris or Frankfurt?",united,fabricelion,0,, " are you telling me that you are now Cancelled Flighting my flight ??",united,pvb29,0,, " are you trying to break a world record for most delayed flights in a year?",united,markymark928,1,,"Buffalo. Ny" " arrived in YYZ to take our flight to Taiwan. Reservation missing our ticket numbers. Slow agent Sukhdeep caused us to miss our flt.",united,unvoiced,0,,Taipei " as a 1k. I'm always hoping for improvement.",united,jkentakula,0,, " as a freq flyer it makes me sad to see cust needing assistance treated so poorly. ServiceFail",united,TDaulongPerfMgt,0,,"Houston. Texas" " as a million mile flier I'm embarrassed to ask how long ago his launched?",united,bethweesner,0,,"San Francisco. CA" " as a million miler with UA. and flying almost every week I observe gate and flight crews committed to good operations",united,jcharvardapp,0,, " as for volunteers to give up seats. people did! Now we sit for 25 minutes on plane waiting 4 them to add more people! letsgo",united,CpyburnDC,1,,"Washington. DC" " as if a 4 hour maintenance delay wasn't enuf. u charge me $25/bag as a global service platinum mbr. Get ur shit together",united,newguymeltz,0,,"Bellaire TX" " as u might imagine. this former pilot was particularly touched by the gesture. Please let the FO know keepingtraditionsalive",united,ticopilot,0,,"Washington. DC - USA" " assistance with what. the attitude of your staff no matter which airport we are at?",united,RONISREALTOR,1,,"Fort Lauderdale. FL" " assume those benefits only apply to my own reservation. Any way my partner (on diff res) can use them? Can we combine res?",united,yuethomas,0,,"San Jose. CA" " at MSP w/3 employees trying to check in several hundred and the line is crazy might miss our plane be sure to thank these employees",united,CaseyBarnes1,0,,"Lake City. MN" " at its worse. Can't figure how to pack plane. screws up connectns then claims no hotl rooms in San Fran for stranded pax. Way to go!",united,lindaSWC,1,, " at the gate! IAD to RDU",united,adamdpeterson,0,,syracuse " at this point I made it home on my own.",united,CigarNate,0,,"Nashville. TN" " at what pt do u just Cancelled Flight! Finally got stndby 4 1pm flight. What a day! missedWork clientNotHappy http://t.co/sUPrLfOi8T",united,ejohnson329,0,, " averaging 200 minute wait times tonight or what? I've gotten no help from you tonight.",united,Whosgunz,0,, " awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.",united,frqnttraveler,0,,california " awesome new plane flight 1701",united,jakepoznak,0,, " awesome thank you very much for the help",united,JesseLitsch,0,, " awesome. Thx. And thx for replying so damn fast. sure as hell beats 80s cheeze hold music!!",united,mortgagejake,0,,toronto " b) I contacted you directly. and the phone service was Laissez Faire at best. The problem isn't a Cancelled Flightled a flight.",united,teamcrafty,0,,"Grand Rapids" " b/c of your delay now you are oversold by 14 passengers?!??? This is a mess! What are you going to do to compensate?",united,dmb41shows,0,,"Pursuit of Happiness" " bad customer service to NYC a few weeks ago. Thinking of moving on",united,alexreznik,0,,"Email: Alex@ditmasla.com" " bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything. Long lines!! ua1523",united,smallestnode,0,,"Boston. MA" " bagage which i take to in the cabin i dont need to check-in.correct?",united,Gouwerijn,0,,"Alphen aan den Rijn" " bags are still in Houston since Friday and still have not been reimbursed the baggage fee.",united,raedenez,0,,"North Tonawanda" " bags arrived - I sure miss the customer focused days when I used to fly Here's hoping wakes up",united,gehandabare,1,, " basically. I need to leave from Hawaii Late Flight evening (midnight) and get back to Philly Late Flight Monday night. Most trips get me in Tues",united,JoeRychalsky,0,,"Wilmington. Delaware" " be ""Chicago's hometown airline"" care about your neighbors SaveTheDiagonals FlyQuiet ORDNoise",united,ShariKPalmer,0,, " be patient while I let this string of tweets go out showing people you are bad at your business",united,GeorgeMcflyOG,0,,NJ " be worse?oh you can't! delayed with no reason on the way to Lon:flight Cancelled Flighted with NO REASON less than 2 days before returning.",united,Stephurnee,0,,nyc " because of the horrific flight experience. you guys have made me NEVER want to fly on an airplane every again!!!!!!!",united,marylkrupa,1,,"Detroit. Michigan" " been good 15yr ""friendly skies"" relationship. 2day agent told me I'm ""only Canadian"" and thus not good enough for military preboard",united,FlyRightSeat10,0,,Canada " been on hold for almost two hours trying to talk to someone about a Cancelled Flighted flight tomorrow morning. What do you suggest?",united,"Mare_McCoy",0,,Kansas " been on the phone for over an hour with customer service and they can't figure it out! awesome service... NOT!",united,sbanoub,1,,"ÜT: 34.078171.-118.285555" " been sitting on this plane 3:15 unreal. When will my 2+ day nightmare end?",united,"Charlie_Mich",0,, " been solved. they finally picked up the second time I called. thanks for the response JH! 7:21 to dulles works!",united,sentientcheese,0,, " beginning of Feb I called United they said they would send another voucher by mail. Never got anything. tiredofwaiting",united,nydia376,0,,USA " besides landing the plane. overall customer service experience has been poor. Late Flight and rude workers plus missing luggage",united,TimothyJGill,1,,"Cleveland. Ohio" " bet you wont honour them. like mine ey",united,brimalxx,0,,Manchester " better just keep connection from ORD To FWA that boards in ten minutes open until I get off the plane that just landed an hour Late Flight",united,tmarsh83,0,,"NEIN. London. or Maui." " better train your support staff with appropriate decorum. consider revisiting your terrible ""provide a death certificate' policy",united,wordstern,0,,"San Francisco. CA" " big surprise nogate waiting for our plane. Same fucken issues everything I fly you. fail worstairlineever",united,BeyondStatusQuo,0,,"Los Angeles" " big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival",united,thunderbolt,0,,OAK " blood services. make your appt. today! 18009174929 http://t.co/6UXwPaduGS",united,KeldaPharris,1,,Aberdeen " boarded 6373 on time. deplaned. and now 100 minutes delay. No transparency during. Can't wait to give up my gold status for AA.",united,hplager,0,,"Bay Area" " boarding a plane would be much faster if you boarded back to front instead of front to back MakesSense efficiency travel flying",united,stevestillalive,0,,"San Diego. CA" " boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag. http://t.co/zCBJyo6lsN",united,tclarktweets,0,,"San Francisco. CA" " boarding was decent. 3 useless agents that don't speak English (after 2.5hrs of hold) 6hrs of mech delay not so much",united,TimBouhour,0,,"Raleigh. NC" " booked EWR-FLL in first for two on 3-8. Let's see how you compare to the garbage first class has become",americanair,Aero0729,0,, " booked a flight yesterday. appeared in my account + confirm email but since a few hours all disappeared and err ""no segment in this""",united,cwehrung,0,,Paris " booked award tix on ThaiAirways but I'm not seeing a conf for them. just the United Flight Booking Problems . Can you get get the Thai for me?",united,ShawnaNewman,0,,"searching for coffee" " booked flight in sept to get best price for April to usa. checked now and they are €67 cheaper. what a con unhappy customer ripoff",united,MrJADMIX,0,, " booked flights for 2 for $779. Was charged $389.50 twice. Means I can't redeem CC points properly. Would have gone elsewhere.",united,GalbraithPeter,0,,"Kingston. Ontario" " broke my suitcase & refuses to give me a repair estimate. http://t.co/zOUOwgv3Q6",united,FlyerTalk,0,,"Where the miles are" " broken light. 35 mins to get bridge to gate. airplane parked wrong . bathroom not emptied last night....your airline in last 3 hrs",united,jrdurante,0,, " bull crap. I spent $600 on a recent trip. That's not small change. I got 10.000 AA miles. Would have only been 6600 UA",united,Aero0729,0,, " bummer but thank you for the quick response",united,RyanSennett,0,,"Vancouver. WA" " but again UNITED DOESNT GIVE 2 SHITS ABOUT THEIR CUSTOMERS",united,SomuchWhit,0,, " but if i tweet the ID number. won't that reveal my home address to anyone on the web?",united,rhyminanstealin,0,,"Washington. DC" " but it's hard to stay upset at someone when they at least TRY to show remorse.",united,"Evan_Flay",0,,Seattle " but the gate agent and club staff got me priority standby for next so might only be minor disaster... travelingwithsmallkids",united,CajunSQL,0,,"Baton Rouge. LA" " but then again. maybe the would care more to hear what went on than whoever listens to issues you caused",united,throthra,0,, " but we are on All Nippon now (booked by United to replace the one we missed).",united,reccewife,0,,"Kingston. Canada" " but your system gave my seat away.now I'm 27L Economy! Not Econ + seat. How did you give my plus seat away?",united,MeganStorey415,0,, " by the time I finally get to Dallas I could have driven with less frustration and cheaper.",united,tbird12lv,0,,Colorado " cabin crew were huge offenders. stood as a conversational cluster blocking exiting passengers",united,jcharvardapp,0,, " cabin pressurization issues are pretty serious. Flight 1109 landed in Washington because of it. My head is pounding.",united,patrickbeiers,0,,"ORLANDO. FL" " call wait times are over 20 minutes and airport wait times are longer",united,ralonG2013,0,,"just living the dream" " called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid",united,aDeniseHuxtable,0,,"Nueva York" " calling that number was useless. Heading to the airport now to pick up my bags. this whole situation seems like a real joke.",united,antoniocosta64,0,,"Conway. AR" " can Cancelled Flight my flight anytime if this is where they keep me for the night.. http://t.co/avRTOWTyzk",united,SmashMastr,0,,Chicago " can I access Frankfurt arrival lounge when I'm flying global first class?",united,NoviceFlyer,0,,"Tulsa. OK" " can I get on a stand by list from ASE to ORD? I'm the only poor person in Aspen. that's why I'm asking for standby on twitter.",united,emilygalati,0,,"Chicago. IL" " can I get some help changing a ticket. 40 minutes on hold and counting....",united,andysiz,0,, " can I get your service desk at IAD?",united,BekeAbe,0,,Gooner " can I just go ahead and live in your premium cabins? I'm in heaven now en route to LHR",united,ThomasGutches,0,,"Sacramento. CA / Columbus. OH" " can I request a ticket change through twitter ?",united,jgedzelman,0,, " can anyone assure me that the aircraft coming to Denver had left it's previous destination? Flight 3618",united,AngelikaGiatras,0,,"Chicago. IL" " can someone at the airport in Portland. OR buy a ticket to be picked up and used 2days Late Flightr by other from Perth. AUSTRALIA? Thanks",united,"per_ines",0,, " can someone please explain the process of of what happens to property found on a plane after passengers leave at Heathrow ?",united,kathryn217628,0,, " can u get the crew member that we are waiting on? We were told 40 minutes ago they landed here and they are still not to our gate.",united,meredithstille,0,,"New Jersey" " can we get an explanation on why UA978 from São Paulo to Houston has been delayed? Now we're hearing from crew about Cancelled Flightlations.",united,jasoncarpio,0,,"San Francisco. California" " can you DM me? Been on hold with customer service very long time (53 min +) and getting the run-around. Thanks.",united,froyomama,0,, " can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please?",united,MelanieSpring,0,,"Washington. DC" " can you assign seats",united,WilliGranny,0,, " can you assist with current flight status for flt 1016 out of DFW tomorrow at 6:55am?",united,j0rdanj0nes,0,,Dallas " can you change DKYDE6 to 4583>:36 on 2/23 instead of 3636>:606>:36: original reservation was for 4404>:36 yesterday but was Cancelled Flightled.",united,craigsmail,0,,"Kansas City. USA" " can you get a gate for UA4727? Turrible.",united,KevinLarke,0,,"Chicago. IL" " can you get me on the delayed flight to EWR out of YYZ at 15:30? No customer service to be found in airport",united,richlallen,0,,"Brooklyn. NY" " can you get me to okc from Sacramento today. Dfw is now closed",united,RJordan47,0,,Oklahoma " can you help 689 in Chicago get to a gate. Freezing on a runway seems like a crappy thing to do at 9pm",united,conradusa,0,,Indy " can you help from there? UA4935 can't take off without missing galley cart that no one can find. Pax all seated for last hour.",united,craver,0,,"San Francisco. CA" " can you help me add my KTN to this reservation PLZ?",united,KennedyJonesTHO,0,,"Los Angeles" " can you help me with a delayed flight as im going to miss my connection?",united,G4gey,0,,"Charlottesville. VA" " can you make sure I’m on the upgrade list for 2/23 EWR-PDX using my GPU priority? Got a weird email about it.",united,ssegraves,0,,"PDX / LGA / TXL / ✈" " can you maybe have more than 1 person working customer service desk in Houston airport? Line 3 rows deep 1 person working",united,whyyylie,0,, " can you not get the first flight of the day off the ground on time? 1531. Let's go.......",united,"sap_geek",0,, " can you not see the thread?",united,irenefromakovos,0,, " can you please follow for a DM?",united,"Globe_Guide",0,,"Calgary. Canada" " can you please stop Cancelled Flightling your flights? I am trying to get home to take two exams tomorrow. You've Cancelled Flightled 3 flights on me.",united,"_saranguyen",0,,"Columbia. MO" " can you please tell me where United flies to from Sydney Australia - pref Asia Pac or US as I have a voucher to redeem.",united,MarshBrentnall,0,,"Rozelle. NSW" " can you put Russell Daiber (on same ticket) as well into premium Eco? Appreciated!",united,BenHabbel,0,,"New York City" " can you send a personal plane to get us out of school? It's icing and we don't want to get stuck here ",united,"Bevil_Sarah",1,,"Mill Creek HS" " can you send me another confirmation email?",united,RobPapa1,0,,"Ravens Nation 51814" " can you tell me how to file a claim for clothing that had to be purchased?",united,MommyPR,0,,Global " can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&underserved",united,smorg73,1,, " can't DM. you're not following. LLY144. Rebooked on UA1516 but still need seats.",united,geekydewd,0,,"CO Springs. Occupied Colorado" " can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice",united,judaline6,0,, " can't wait!!! 787!!! http://t.co/oDlall5eDH",united,alexster4324,0,, " cannot direct message you you do not follow us. I want my luggage. Please hep",united,SCVPools,0,,"Southern California and Hawaii" " captain ""on behalf of the front office. welcome on board."".... Never heard that before. I laughed...hard. funnycaptain",united,drewziIIa,0,, " captain ""we apologize for the delay. the company is looking for an open gate (glance starboard side. see 5 open gates)",united,travellinghobby,0,, " care less about the person - although he walked away while I was complaining. A man at 10p at LAX club. More.....",united,morrisls,0,, " caught earlier flight to ORD. Gate checked bag. and you've lost it at O'Hare. original flight lands in 20minutes. frustrating!",united,"Ted_Bray",0,,"Colorado Springs. Colorado USA" " changed my last name for my MileagePlus acct on the site in an hour. had me on hold for 20mins. then 5 days & no change yet",united,youfancygirl,0,,"Park Slope" " chase says no referral bonus. Thanks.",united,lorenzosimpson,0,, " check in and it's still saying I haven't paid. I've called back twice was on hold for 30 minutes then they answered and hung up. I",united,aDeniseHuxtable,0,,"Nueva York" " checked me in through security under the wrong name and given the wrong boarding pass. AirlineSecurity",united,wsachs,0,,"New York/New Jersey depends on" " checking to see why flight 3466 (atl-ord) got Cancelled Flighted?",united,bcarlsrud,0,, " cldnt be happier w the many plastic wing pins given to me on flight 494. I love them! Amazing staff! So nice http://t.co/CbV7f3KBKx",united,PalenMcDermott,1,, " cleaning a regional jet takes an hour?",united,"geoff_lane",0,,"D.C." " clicked ""upgrade now"" and it didn't upgrade. What gives? http://t.co/N7oSjz8a59",united,asciimike,0,,"Rose Bubble" " clicked on the link and got this? confused http://t.co/xMAQcucWZl",united,AsianAdidasGirl,0,,Houston " comically on the return flight from ASE there were two United flights boarding at adjacent gates and not clear which plane to board",united,AndyA3,0,,"San Francisco" " common!! keep your paper work ready and don't delay our flights( 1585)and meetings ",united,"Sri_Philips",0,,"Chicago. IL. USA" " compensate us for new clothes bet you won't",united,"Nic_Thoman23",0,,GLP " completed form but doubt it's any use. UA doesn't care. 6 day vacation will now be 5. Sure UA won't feel responsibility for that...",united,lindaSWC,0,, " completely unacceptable to seat 1st class passenger into middle seat in 38 (not even premium economy)",united,BenHabbel,0,,"New York City" " computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated!",united,JeffPKirkland,0,,Oregon " congratulations united. Fail again. Sky at a gate with a plane full of people waiting on 2. Weather gets worse now we can't leave.",united,ScottyNeuman,1,,"Montana. God's country" " considering I'm now stuck in Newark with virtually sleep in 30+ hours. I doubt it :/ hope car rentals are available",united,kreespa,0,,"Little Rhody" " considering it. Currently gold on . Why should I make the jump for an upcoming flight from SFO to Singapore?",united,PopsCutrona,0,,"San Francisco. Ca" " contd... I am being told that I am asking for a refund on a used ticket on a flight that got Cancelled Flightled how is the ticket used?",united,bugstory,0,,"Baltimore. MD" " cool. thanks.",united,iamtedking,0,, " correct date is 2/11/15!",united,Dayrean,0,, " correct? What's correct? Sorry I'm lost",united,AndrewMcDublin,0,, " costumer service sucks! Waiting for a week for a response",united,mosesfreund,0,, " could really use your help getting our bags at IAD. We're headed to YOW but now going to YXU",united,Colettod,0,,"Ottawa. ON" " couldn't have possibly messed up our trip anymore than they did. Thanks for being such a terrible airline. disappointed",united,katieclaytonn,0,, " counter agents at RDU deserve a medal. thankyou",united,roxymtjoy,0,,"Pittsburgh area" " coupled with self-service policies/cost cutting exacerbates the noted issues. (3/3)",united,BenBell22,0,, " crashed trying to check in.",united,jkentakula,0,, " crew has been notified. passenger moved but water not fixed. Now on tarmac two hours",united,admiralkate,0,, " cross country flight SFO>:BOS. No wifi. not even a can of soda and this quality inflight entertainment sad http://t.co/xhlc30MTfF",united,BurkeCherrie,0,,"Brooklyn. NY" " cs thinks that miles can repair the damage done. it will be interesting if they travel in and exp the worst flight ever!",united,ganteisan,0,,"Santiago. Chile" " current hold time AFTER speaking to rep to have tix reissued is 42 mins - why so long & why not make this option available online?",united,craigsmail,0,,"Kansas City. USA" " currently crying... I wanted to ski tomorrow but prolly not. Just a boy tryna fulfill his dreams",united,"Nic_Thoman23",0,,GLP " currently on board so not now. Check in was terrible. Staff rude. Expensive luggage thrown around etc.",united,jasonpblakey,0,, " customer service has no solution and now we might miss a show because of them",united,"_mhertz",0,, " customer service is atrocious! You have disrupted my travel plans. you have lost my luggage and it is impossible to TALK TO A HUMAN",united,Finrz,0,,"iPhone: 55.946030.-3.189382" " customer service is the WORST. hanging up on customers intentionally after one hour on hold.",united,kyles32,0,, " customer service sucks! They hang up after waiting an hour and talking for 5 minutes.",united,Jodieepps,0,,Michigan " customer service what's That???",united,baj2081,0,, " customer service 👎",united,danahajek,0,,"chicago IL" " customer service: 16hr delay coupon can only be redeemed on website which has $200 higher prices than Expedia. call wait time 55mins",united,"not_asteroid",1,, " customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think",united,Aero0729,0,, " customers ✅. Customer service ❌ http://t.co/qP6Aw3nLIP",united,hadAbadWeek,0,, " dang... I thought I was in a teleportation device! Ua514",united,edraluk,0,,"Brooklyn. New York" " day 3 of this Saga maybe they'll finally make it home.Intentional or not it not gonna get them back there vacation days badservice",united,scottychadwick,0,, " deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. Neverflyunited",united,baftz,2,, " define ""appreciate"". I doubt the worst major airline in the USA acts on much feedback.",united,techartistsorg,0,,"Portland. OR" " delayed agAin by United. Gate agent was borderline rude when I asked her a flight status question. What is happening to United?",united,jcatwood,0,,"Wellesley. MA" " delayed another hour",united,ibrowning85,0,, " delayed because of salt on the floor from previous passengers? The 180 of just just want to fly. don't care about our shoes. Ua649",united,ideoeric,0,,"San Francisco. CA" " delayed going home AGAIN. Getting really tired of delays.",united,alinosa,0,,"South Texas" " deserves to go bankrupt. Just delayed an outbound flight with no info on the connecting flight that we're going to miss",united,"_mhertz",0,, " despite my bag not making it to Newark good informative email tracking updates help!",united,jakepoznak,0,, " despite shaky connections. looks like I'll get home tonight. Great job. - was touch and go for a while..",united,thetonyblank,0,,"Denver. CO" " did bags make it on the flight out of iad? second day without clothes is pretty inconvenient. We're pretty curious UnitedAirlines",united,michaelsalinger,0,,"mentor. Ohio" " did I mention one bag is an infant car seat & we've been stuck with yr poor replacement on icy mtn roads",united,tomcrabtree,0,,"San Francisco" " did I win :)",united,travelwithMKJ,0,,"Sydney Australia" " did not get names...Dallas flight and Chicago",united,javadogs,0,, " did not let me get on the IAH-HNL direct. Now weather delay for my SFO leg. Stop being reactive and be proactive!",united,alvintylaw,0,,"Island of Oahu. Hawaii" " did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. UnitedAirlines lostluggage",united,michaelsalinger,0,,"mentor. Ohio" " did you have seen my message today?? About a mcdonnell Douglas dc 10 model?? I will hear it if you read it. Goodnight now",united,koploperfan1992,0,,Winterfell " did your super computer 💩 ots pants? Lots of cranky people in line at CMH reFlight Booking Problems. delaying check-ins of on-time. direct flyers",united,jeisensc,0,,"San Diego. CA" " didn't get her name. She was not in our group. She was sitting behind us. Think it was window seat 40? We only overheard...",united,BhutanOrient,0,,Bhutan " didn't realize my bag/ contents were wet until I got to my hotel. Sent my suit/shirts out to be dry cleaned. Mtgs start tomorrow.",united,cslhilo,0,,"Hilo. HI" " direct messages not going through please help",united,SCVPools,0,,"Southern California and Hawaii" " disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere ✌️out.",united,Guggero,0,,NYC " disappointed to learn you are now charging $200 to use 20k miles for upgrades on PS JFK flights. Will be looking at alternatives.",united,scottfosteresq,0,,"New York" " diverged to Burlington. Vermont. This sucks.",united,"tony____k",0,, " diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared",united,tpensari,0,, " dm these nuts",united,CATTTastrophe,0,,"nyc to la" " dmangen.com",united,"dlm_3",0,,Global " do u serve peanuts/nuts on yr flights yr policies r confusing contradictory advice Pls help Anaphylaxis.will u ask those 2 refrain?",united,"Jo_Frost",2,,Global " do you expect to Cancelled Flight flights out of tomorrow morning given the storm?",united,kimbatronic,0,,"San Francisco" " do you guys have any working planes?",united,coolingpie,0,,"the questions district" " do you have an e-mail address I can write my account to? Might be less likely to disappear",united,CWWMUK,0,,"North West of England" " do you know how to use twitter bro? Your terminal looks like it's in Bosnia. Here's another pic. http://t.co/M9Nywr5Kbs",united,thebadvillain,1,, " do you teach your gate agents 2 lie? Or do they just learn on their own? There was overhead space for my bag. didn't have to check",united,thefarb,0,,"ÜT: 39.39339.-76.762595" " do you think there Will problems at Newark. NJ on Saturday due to expected snow?",united,michaelvandijk1,0,,Nederland " does asap mean two hours worth of delay and a return to the terminal to count the luggage a third time? gottogetbetter",united,deltabrav0,0,,"ÜT: 31.333857.-94.724549" " does forelock guarantee the fare only or fare & seats?",united,mortgagejake,0,,toronto " does this process ever end? Still waiting for the reply since 2 months pathetic customerservice",united,AmericanNarad,0,, " doesn't help the 100 or more passengers that just arrived an hour Late Flight.",united,ScottRSlaughter,0,, " doesn't purchasing ticket with a united card give me priority boarding ?",united,Lmuschel,0,, " doing a good thing. holding flight for a few for 11 peeps on Late Flight connecting flight. We'll still make destination on time",united,pbralick,0,,Colorado " don't know if you are aware that ALL of your premier access lines are closed in your terminal. I feel the love.",united,CeC,0,,Naperville " don't need your apologies. need my bag. Took 56 minutes from landing to get it. Unacceptable.",united,AlsoRococo,1,,"Los Angeles" " don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early",united,"Austin_Grisham",0,,PDX " done",united,twohlix,0,,"Washington. DC" " done as requested.",united,KarlSoule,0,,Singapore " done just now. thanks.",united,CWWMUK,0,,"North West of England" " done. Want me to send a screen shot of the second call. which is now at over 45 minutes?",united,underceg,0,,"San Francisco CA" " download jeokoo the American app for air travelers",united,JEOKOO1,0,,"Washington. DC." " dropped off a luggage at IAD over 2 months ago for repair from damages haven't heard anything about it since. when do I get it back?",united,mac8315,0,, " e-ticket 0162389030167. refund request 16866853. case id 8465981",united,fdashev,0,,"Pittsburgh. PA" " each flight is worse than last! flight attendants don't even know whether the plane is equipped with power outlets at the seats!",united,DGomezPearlberg,1,,NYC " education of that staff is needed - he also turned away other first class cabin passengers with mileage plus.",united,CristineKao,0,,"Chicago. IL" " either your staff or whoever you contract with at PVD is failing you big time tonight...",united,keithlavon,0,,"Waltham. MA" " empathizes w/ my disappointment that 1stClass flight w/nonworking entertainmnt is worth $50. UnFriendlySkies http://t.co/lOecO4gmvd",united,"brooklyn_dodger",0,,Brooklyn " employee=faceless. Don't throw them under the bus. Starts with management. I'm almost a million miler and own my own company. 1/2",united,drr51664,0,,"Central NJ" " employees almost seem happy when delivery terrible customer service.",united,luko,1,,Pittsburgh " employees are the angriest. angst-iest group of people anywhere (except for Tasha at check-in at IAH.) ",united,jenkulp,0,,"Washington. DC" " enjoyed heathrow lounge so much i almost missed my flight!",united,LuxuryFred,0,,"In First Class" " enough already with the poor service. old planes. ridiculous routing. 1k and time to find a new airline with status match.",united,MarcWinNJ,0,, " error message said couldn't process request at the last step after seat selection on each leg. Agent was unaware of an (1 of 2)",united,AnneGillaspie,0,,"Austin. TX" " even after running to gate from your connecting flight. your customer service not let us in the plane that was just parked. Stranded",united,ClaudiaMarrufo,0,,"EP TX" " even on international flight Glasgow to the U.S.? Then what about orlando to Newark? All 90 mins?",united,karenmcgregor86,0,,"Kilmarnock. now Edinburgh." " even so. change could not be made online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!",united,souleyoga,0,,"iPhone: 40.773155.-73.872490" " even though technically after I land I will be silver?",united,gwaki,0,, " even with the multiplier the ticket price will still never equal the amount of miles you travel. even for transatlantic flights!",united,GregoryTheGr8,0,,"So Cal" " every time I check a bag with your airline I'm confident I will be wearing the same clothes for 3 days. Please prove me wrong.",united,MGsoundguy,0,,"Houston TX" " every time I search a flight your site logs me out and gives error message. About to book on a different airline and Cancelled Flight my card.",united,onemanvariety,0,,"driving. probably" " exactly",united,bugstory,0,,"Baltimore. MD" " exactly it states a secure document is a nexus card. It does not state a passport must always be also presented. Read it",united,SSest72,0,, " except all of that delayed the flight anyway.",united,cressman,0,,Utah " fails again. saves the day.",united,aleciamastin,0,,"St. Louis. MO" " fair enough. but it stinks to be the passenger on the plane that leaves the gate then sits on the tarmac for an hour before takeoff",united,thunderbolt,0,,OAK " false.",united,jtromano,0,,STL " fantastic night of waiting 3 hours for a delayed airplane. only for you to alert us flight is Cancelled Flighted when it lands. whatstatus",united,Mosborne13,0,, " feck guys. Stop Cancelled Flightling flights from EWR to RIC the weather is fine I both locations!!!",united,AndrewBarco1,0,,"Usually in a plane" " feeling like a true united customer stuck.on the tarmac in dc for over 2 hrs. UNITEDFAIL",united,dkosi2,0,, " feeling poor on the church-mouse level here. 180 dollars is enough to make a grown man cry. I'm not a grown man but tears happened",united,qlyss8,0,,"Texas. USA" " final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number",united,theLOdown94,0,, " finally got through and they were very helpful. Appreciate it!",united,emmarosewright,0,, " finally made it to rep. who solved my problem.",united,achoifitz,0,,"Europe - America" " fire yr rep who refused to put me on a flight that I had a boarding pass and seat on. Full explanation and her name in complaint.",united,ExplodingGreen,0,,"Portland. Oregon" " first time flying with United. Also last time. terrible back to for me. branson virginatlantic UnitedAirlines",united,jasonpblakey,0,, " first you lost all my bags. now you Cancelled Flight my flight home. 30 min wait to talk to somebody poorservice notgoodenough",united,Snow4meErika,2,, " flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!",united,mbelliss,0,,Louisville " flight 1 no luck on standby",united,jpfox13,0,,"the district of colombia" " flight 1051 on 2/23. Thx",united,"Easy_E_",0,,"Tri State NY area..." " flight 1136 from Chicago to Houston over 2 hours and no pretzels or peanuts?! Seriously about passed out.",united,dtcurtbrown,0,, " flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous.",united,44Stocker,0,, " flight 1491...plane from SFO to DEN is basically on time.",united,jbuhl35,0,,"Washington. DC" " flight 3763 IAd-Sat. We're on the outdoor track for an hour",united,brianaverna,0,,"CT. NY and most other states" " flight 3870 to Newark. stuck in the runway. About to miss my connection and they are just sorry for my inconvenience!!!!!!",united,aminghadersohi,0,,"San Francisco. CA" " flight 403 is delayed 40 min bc a missing screw and were in danger of missing flight 6491",united,"_Charette_",0,,"SE AZ By Way of HV" " flight 433 lets go you look like clowns no one is giving up 1st class for $500",united,ScottHRoth,0,,"Needham. MA" " flight 435",united,ericdavidson86,0,, " flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on",united,thodge77,0,,Memphis " flight 4567 have already been Cancelled Flightled once. been trying to get home two days. Staff being very unhelpful.",united,thodge77,0,,Memphis " flight 4841...3 gate changes on top of this. Really hoping you can compensate with some points/mileage to my account!",united,dmb41shows,0,,"Pursuit of Happiness" " flight 5187 to be specific. The last two were probably 30 feet apart and within sight of each other",united,AndyA3,0,,"San Francisco" " flight 5431",united,Kthrngllcksn,0,, " flight 5903 stranded on Tarmac in Chicago. No gates available?! Plane getting very hot and uncomfortable.",united,rkvl,0,,"New York. USA" " flight 86 LAX-IAD. back rows NOT CLEANED prior to boarding. How gross is that to find used tissues in your seat? Please.",united,mattman1964,0,,NoVa " flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me.",united,RJordan47,0,,Oklahoma " flight Cancelled Flightled. and the updated one gets me into BWI too Late Flight! I'd be fine with DCA or IAD. just arriving earlier! Help!",united,sentientcheese,0,, " flight UA1459 sitting at newark waiting for a gate. seriously??? threehoursLate Flight",united,danklein2112,0,, " flight UA3364 been sitting on tarmac for 30 mins with no report as to why...any input?",united,caphotographix,0,, " flight UA3774 after two delays. just Cancelled Flightled and no more flights to Norfolk that aren't booked. Renting a car.",united,GetxGnarly,0,, " flight UA5631 from SFO to Burbank has been delayed twice now. Still no plane in sight. Get it together.",united,"SleazyC_",1,,"Bushwick. Bkln" " flight arrives 30 minutes early. but then have we to wait for an hour for our bags.",united,jalvich,0,, " flight attendant doesn’t understand not understanding English doesn’t mean they are deaf. Stop yelling English slowly to them.",united,godvertiser,0,,"New Jersey. USA" " flight attendant regains karma by giving big sweaty dad cold water. Guy was running & carrying his daughter. Last one onboard.",united,llbeefpatties,0,, " flight delayed...again...every time. ""Maintenance issues""",united,jtromano,0,,STL " flight from san fransico to jfk was evacuated why?",united,JTraxxNYC,0,,"WASHINGTON HEIGHTS. NYC" " flight from vegas to houston Cancelled Flighted this morning ""due to operation"" what does this mean!???? Thank god I woke up early today!",united,tennesseejc,0,,"las vegas/nashville. TN" " flight just Cancelled Flightled. This is ridiculous",united,AngelikaGiatras,0,,"Chicago. IL" " flight landed 13 hours ago. 2 more flights CMH-IAD last night and still no bag..could have driven it from CMH",united,PatrickGrubbe,0,,"Lewis Center. OH" " flight to DFW from IAD Cancelled Flightled for mechanical can I get rental car to MDT-my origin",united,bryankendro,0,,Harrisburg " flight to RSW tonight -me & twin 3 year olds. A pilot who was in row by me stayed to help me get the boys & bags off. Lifesaver!!",united,ccappas123,0,, " flight ua3576. gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)",united,drewziIIa,0,, " flight ua90 is taking off now after 1750 was delayed over 4 hrs 30 passengers to miss their flight to tel aviv",united,kevinforgoogle,0,,"San Francisco. CA" " flight was Cancelled Flighted after the last opportunity to rebook us on other flights this evening passed.",united,keithdunn,0,,"arlington. va" " flight was Cancelled Flightled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me",united,cryfshr,0,,America " flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins)",united,AlexandraLeahP,0,, " flight...gotta make this connector",united,SupaZ22,0,,"Chicago. Illinois." " flights taking off from IAD this afternoon?",united,aptnelson,0,,"Ashburn. VA" " flt 1249 Cancelled Flightled and I get email :30 AM? What happened to courtesy phn call? Had to book diff airline & city",united,fortytoo,0,,"WX report for 41 Mile. Hwy 50" " flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day.",united,stewartmramsay,0,,"Walnut Creek. CA when I'm ther" " flt 4567 has had two more updates in the last 3 minutes.",united,thodge77,0,,Memphis " flt 4567 no gate agent. no announcements. So unprofessional. Time to go back to ",united,thodge77,0,,Memphis " flt 912. Capt Herman is amazing! Came out before flight to play ""ask the captain anything."" Wonderful ambassador to the airline!!",united,garycirlin,0,,NY " flt. 4567 departure time has changed five times in the last 20 minutes. Why don't you figure out a solution and announce once?",united,thodge77,0,,Memphis " flying gla-mco in a few weeks. How long do we have to be at airport for before departure for both international and domestic? Ta",united,karenmcgregor86,0,,"Kilmarnock. now Edinburgh." " flying lax to Sfo and system won't let me check in. Your site tells me to do it through and they tell me through you.",united,140JustinC,0,,"Fredericton NB" " flying out of STL Saturday where they are expecting ice & snow. When should we start looking for travel waivers? Thanks!",united,WeatherWes,0,,"Raleigh. North Carolina" " flying tomorrow from mexico to US. Mileage tkts dont show 1k status. Help",united,parryaftab,0,, " follow back and I'll give you the details.",united,"Lincoln_Arms",0,,"Bardstown. KY" " follow me please this airline is beautifull ♥",united,JordanTapiia,0,,"Brooklin. New York" " followed & DM'd.",united,RoyHalimMusic,0,,"CT • MINDLESS EP ON SALE! ⬇️" " followed and messaged. Thanks so much for the help.",united,DMSHIPMAN915,0,,Germany " followed you and DM'd you",united,The5y5Adm1n,0,, " following",united,gwen1013,0,,"New Haven. CT" " for a fee...",united,stylistadvocate,0,,"Ratner Companies. Hair Cuttery" " for an early flt. I think a call is appropriate. Yes. reviewed and nada avail until next day. Expect full refund",united,fortytoo,0,,"WX report for 41 Mile. Hwy 50" " for our birthdays my fiancé & I want to travel Late Flight April. You're our fave airline but Frontier has this: http://t.co/uayWrr45as :-/",united,egspoony,0,,"Chicago. IL" " for the record- Rozana at Newark was lovely and helpful. choosekind",united,cehertz,0,,btv " forces us to check our baby bag on overbooked flight complains to wife that we need to much for our baby.. united has no baby meals",united,unvoiced,0,,Taipei " found the flight on ",united,pacers49,0,, " free booze for the Bach party would make it better! ORD-->:MSY Delayed Again We will enjoy either way. Thanks!",united,CEUGRATN,0,, " free hotel doesn't make up for such poor customer service and disregard",united,JackieFerrari3,0,,Irvine " friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. BadCustomerService $10voucherwhatajoke",united,scottychadwick,0,, " from MEX NRT (dates TBD) but I'm getting a 200 to 300 USD difference in my quotations through September when compared to MEX BKK",united,"EnriqueGtz_",0,,"Mexico City" " fuck you for not caring 😢",united,DanielPaulEller,0,,Chicago " funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. notcool",united,"d_goodspeed",0,,USA " funny. both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with ""issues""...",united,kellyirish72,0,,Austin " fyi the site/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying ",americanair,AnneGillaspie,0,,"Austin. TX" " gate C 24 IAD. U released passengers to board w/others deplaning .50 peopleOn bridge while next flight board http://t.co/HfoF33iyhi",united,brianaverna,0,,"CT. NY and most other states" " gates were DEFINITELY NOT FULL. We were parked and wheels were chocked. Customer service called it an ""UNMET ARRIVAL""!!",united,RobTrongone,0,,"New Jersey" " gave me a smile today. with a Zero Award... :-) Computers have some sense of humour :-) http://t.co/JNqNbk7HuT",united,PierreSchmit,0,,"Rixensart. Belgium" " get a clue. I am a 1K/2mm miler and that is the response you give?",united,marccabi,0,,"Mill Valley. CA" " get your act right! You just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight!",united,Perisspiceladle,1,,"San Francisco Bay Area. USA" " getting ready to book a flight to San Juan. Was wondering. Does United waive baggage fees for military personnel. Thanks.",united,"D_WaYnE_01",0,, " give her the recognition she deserves!",united,nfriesen1,0,,"Winnipeg. MB Canada" " give me an email address and I'll send the actually screen shot to you.",united,travelmanphil,0,,"Dallas. TX" " gives Belfast a Hug with the new unmissable BusHug format impact busads thinkbus http://t.co/AvbdstJUJS",united,ExterionMediaNI,2,,"Northern Ireland" " giving up on your direct flight from IAH to Honolulu. 3rd attempt in 3 years - 3rd delay. $7 meal voucher. Wow. Customer service!",united,courtneymjay,0,, " go bankrupt again and transfer all of your assets to $LUV. That would be great.",united,"1234567890_",1,,"Boulder. CO | Los Angeles. CA" " go to hell",united,aminghadersohi,0,,"San Francisco. CA" " good fly!! United businessFirst",united,jonatzzValdez,0,,Mexico " good job at CLE .. TPA on schedule ... 4 to 5 inches of snow ! http://t.co/9tbsJquw41",united,ananth77,0,, " good morning. any first class upgrades available for ua1619 Feb 25 rsw to ewr? I need 4 seats please",united,chaddock38,0,,"Dartmouth. MA" " good to know you will open the closed doors for ""premier passengers"" after safety briefings on delayed flights. annoyed.",united,alikat9220,0,, " good try but got her here safer and sooner",united,halestorm62,0,, " got it right with the safety demonstration! Corporate but funny. reserved but NOT CORNY as a… http://t.co/lwOtKIEKGU",united,fatmanscoop,0,,"Everywhere!" " got it. look forward to hearing from you soon",united,"Matt_W_Scott",0,, " gotta love giving up 1st class upgrade b/c flight delayed. to get another flight (also delayed) just to ensure I make my connection.",united,jasemccarty,0,,"BTR/DCA/IAD/MSY - etc" " great decision making skills flight ops IAH bag makes a 10 minute connection and I don't. flight pushed early. Disappointed!!!!",united,Waveruprecht24,0,, " great flight into PVD. Smallest plane I have ever been on and smoothest landing ever!",united,MaryStinchfield,0,,Massachusetts " great job losing one of my six bags on a direct flight. Don't know how you manage to do it.",united,thebadvillain,0,, " great to hear Thankyou so much. Greatly appreciate your replies. Feel much more settled now.",united,CaroDavis2012,0,,Scotland " great. Looking forward to your response to my DM then",united,taylreduarte,0,,"New York. NY" " ha. this happened 10 years ago. i haven't flown with you since.",united,katieaune,0,,Chicago " had a different fiasco on my outward trip and was rebooked on to qantas lax-Syd. No FF miles show up in my account for that :(",united,kreespa,1,,"Little Rhody" " had been suffering immensely ever since this merge .. Hopefully I'll never have to fly ever again ..",united,"Sean_Stamos",0,,Coastal " haha and you have to clean a plane that was held overnight in a hangar. Sounds lovely. Also don't lie on screensand say it's weather",united,Azraellius,0,,"Orlando. FL" " haha that's fine. Still won't fly ever again. Seems like you guys have more problems than anyone else.",united,Tgoody9,0,,"Sarasota. Florida" " hahahahaha ya tried that already",united,alysabaker,0,,"ÜT: 50.97861.-114.000116" " happens every time in and out of Newark.",united,dmb41shows,0,,"Pursuit of Happiness" " hard to believe since your staff @ SFO checked them under someone by the name of ritacomo who flew to EWR the same day.",united,tomcrabtree,0,,"San Francisco" " has an United flight ever been on time. americanisbetter",united,mathardin,0,,"Corpus Christi" " has been showing the same tone deaf video for all these years about how ""wifi is coming!"" Hah.Not before I leave. ftw",virginamerica,djMaxM,0,,"Brookline. Massachusetts" " has been such a disappointment today. Simply put. Rather unpleased with things currently. Flight delayed: cant wait to just get home",united,jcbtdd,0,,"Swooning in New York. New York" " has happened on other airlines and they've given out flight vouchers and been more transparent about the problems.",united,Kimberlinho,0,, " has it been 4-6hrs yet?",united,skyjumper77,0,, " has made my no fly list. Other airlines wait when connector Late Flight. Stuck in IAH.",united,hefeman,0,,Austin " has me stranded (weather NOT to blame). 1hr+ hold to speak to an agent that doesn't understand the concept of time zones. thanks!",united,TimBouhour,0,,"Raleigh. NC" " has me stranded in Texas and then hangs up on me when I'm trying to figure out how to get home. Cool.",united,mollypriddy,0,,"Kalispell. MT" " has not responded to my various requests for contact numbers. does anyone know the UK customer service number for UnitedAirlines",united,sothenbethsaid,1,,Nottingham " has once again earned a place as the worst airline in the business",united,21stCenturyMom,0,, " has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period.",united,handsomanderson,1,,"Los Vancouver. CA" " has terrible customer service & doesn't feel the need to notify its customers when their flights are delayed",united,"Bharrison__",0,, " has the WORST customer svcs! This Kevin rep at call center must be investigated. My baggage's lost and there's no help but argument!",united,hangsf,0,,"San Francisco. California. USA" " has the best customer experience via twitter - huge fan!!!",united,"RChew_FORR",0,,"Cambridge. MA" " has the best pilots ever Thank you guys for the great trip thatisall",united,ccbbm82413,0,,860 " has the worst flight attendants. They are like those angry and drunk aunts that we all have. Everything has to be an argument.",united,Chungy0216,0,,"Bellevue Washington" " has unrivalled access to California with flights to the U.S. from 7 UK airports. with nonstop or one-stop connections year-round",united,T2News,0,,Glasgow " have Michelle at T1 ORD train your other staff on how to treat customers. A refreshing pleasure to deal with.",united,tonywhelan,0,,"Stavromula Beta" " have all 747-400s been updated with power outlets and seat-back TVs yet? Flying ORD to Tokyo-Narita on the 28th",united,msteckling,0,,"Chicago. IL" " have an employee at the gate 15min before boarding like u expect ur customers to. Be a competent company like ur rivals",united,SomuchWhit,0,, " have been waiting 2 days for my military bags from an airport 3 hours away from me. Horrible.",united,xThePro,0,,"with my brothers" " have better customer service at John Wayne airport.",united,"Bee_Branded",0,, " have reported it. Still in Istanbul at the moment apparently. On the other plane haha. Hats off to the pilot!",united,officialpcoops,0,, " have since dropped to 2 layovers but still not acceptable.",united,jackiehoglund,0,,"Boston. MA" " have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA & NYT say ? http://t.co/bNgpli8JT6",united,AviNewYork,1,, " have you read your own same day travel change policy?",united,tyguybye,0,, " haven’t before and haven’t this time & have checked spam/junk mail just in case—nothing",united,"school_tales",0,,"midwest and sometimes Spain" " having to pay for a hotel room in Cleveland because of last minute Cancelled Flightled connecting flight. Booked through united..Unimpressed!",united,leahgenise,0,, " he has no priority and Iove it",united,swampynomo,0,,"NJ/NYC" " he is so excellent and so reliable :) happycustomer",united,Girlsurgeon,0,,"Hermosa Beach. CA" " heard about the voucher/miles credit for Cancelled Flighting my international flight yesterday. but I didn't get an email.",united,BUlizard,0,, " hello. I got off a flight a few months ago and constantly think about your peanuts. Is there anyway you could send me some?",united,AMMBoman,0,,"Kaizen 改善" " hello. I'm overseas & my bag is lost. I can't call customer service but can you help me?",united,"vina_love",0,,ny " help me. united! I paid for economy plus on a flight that was changed BC of delay. Will I be automatically refunded?",united,siobhanvivian,0,,"the burgh" " help? Invest more in your planes and your people and less in stock buybacks and executive pay. Maybe then you would not disappoint.",united,JoeSchmuck,0,,"San Francisco" " hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out",united,sothenbethsaid,0,,Nottingham " here I was thinking how I could say so many nice things after getting upgraded. but then you delayed my flight... It's ok!",united,MatthewHendrian,0,,"Denver. CO" " here is my case id 8473573. Requested on 2/5. now it's 2/19... 7-10 days I'll get a response. BS!",united,jnostrant,0,,"Los Angeles. CA" " here is the ticket 0162424965446 please refund my unnecessary upgrade fee",united,TravelShopVT,0,, " here we go again. 2 of 3 segments SFO--New York RT were delayed OVER 2 hrs each! Why do you suck so BAD!?!Maybe another line of bus?",united,BALLarsen,0,,"Danville CA" " hey I left my favorite blanket on the plane bring it back home to me:-(",united,annemariee46,0,, " hey awesome! Thanks for the reply. will be filling the form out! ",americanair,od2be2003,0,,"Dallas. TX" " hey! DM not working. UA 307!",united,ssapol5722,0,,"New Jersey" " hey! think someone could meet me with my book when I arrive at at 10:30? It's yes please amypoehler. Oscar took it.",united,"Sophia_Goulet",0,,"Dodging Traffic" " hey. I missed my outbound flight - can I still use my return ticket?",united,SallyM0nster,0,,"Muswell Hill" " hey. it's 4am. guess what I'm doing? Not sleeping! Why? Cause you care so little about your customers you let them sleep in airports",united,throthra,0,, " hey. left my computer bag. w/computer inside. in United. filed online report. no response",united,SBondyNYDN,0,, " hi -- was. Thank you!",united,ohlesliebarker,0,,"Dallas. Texas" " hi I left my asus tablet on flight to Heathrow from Newark on 16th feb and wondered how long it takes for someone to check if found?",united,kathryn217628,0,, " hi JH. Yes please. Since I lost almost a whole day on the way out. could you help me change my return for one day Late Flightr?",united,cristyg3,0,,"NYC Area" " hi JP. with the help of an awesome TSA representative. I was able to get it all taken care of. Thank you!",united,"Bridget__Walsh",0,,"Cleveland. Ohio" " hi guys. do you have a general enquires email address please? Thanks David.",united,DavidAlfieWard,0,,"London UK & USA" " hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53. since we will miss our second flight to Kauai",united,LMSNaomi,0,,"deep in the ❤ of Texas..." " hi! I just bought a flight with united through ebokeers from Paris to Miami. Do I have any chance to check that everything is ok?",united,JRamosGonzalez,0,,Barcelona " hi.I am still waiting for the refund. This is ridiculous.Or u approve my tickets or u give me a refund.Please advise wht is going on",united,mlipschits,0,,"Jerusalem-London-Antwerp" " hilarious",united,alysabaker,0,,"ÜT: 50.97861.-114.000116" " his cell phone record needs to be checked to see who did conversed with. I trust the FAA can handle this better.",united,AviNewYork,1,, " hold for 30 minutes finally got someone and they retook my form of payment and confirmed that my reservation was set. I tried to",united,aDeniseHuxtable,0,,"Nueva York" " holy high speed internet batman! Speeds at United Club at IAD are insanely fast! Thanks",united,Unocrew224,0,,NJ " hoping there is a spare a/c for 1171 tomorrow! Have a ship to board! The sched aircraft is delayed from previous flts.",united,micp3208,0,,"Ocean. NJ" " hoping to get out earlier than 2/23 (only phone option) or assistance with hotel.",united,gwen1013,0,,"New Haven. CT" " how about 3659 YUL-ORD?",united,BouleChitte,0,, " how about after 2.5 hrs at ORD another .5 on the tarmac + refuse to move me to an earlier flight you make it up to me? iflyalot bs",united,Csqd,0,,"Vail. CO" " how about changing RNO -DEN non-stop In May (9) from 6am to Late Flight morning or early afternoon?",united,b29j3,0,, " how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... Fail",united,ABBaitCo,0,,"Bethlehem. PA" " how about starting without the robotic response?",united,mbelliss,0,,Louisville " how are conditions in BOS today? I'm in UA994. Everything appears to be in time but I wanted to check.",united,juansequeda,0,,"AustinTX-AUS/CaliColombia-CLO" " how are you going to rectify this? Please direct me to your complaints department stickingToDelta",united,"Matt_W_Scott",0,, " how can a plane that has been sitting in a hanger all day have numerous mechanical problems. Doesn't anyone actually do maintenance",united,FernHeinig18,0,, " how can i trust United with future Flight Booking Problemss when a confirmed. ticketed and purchased ticket is Cancelled Flightled after the fact?",united,syndscu,0,, " how can u not have gate ready or gate agent for going on hour two",united,Blondiemcl6,0,,"somerville nj" " how can you never got a flight from austin to Houston in time for a connection ever? Ever!",united,ChicagoEvan,1,,Chicago " how can you not know the weight of our plane after us sitting on the plane for 2.5 hrs? Not convinced your company is safe for flt.",united,uncmnwellness,1,,"Ventura. California" " how can you not know. after two hours of us sitting on the plane with no bags off loaded. the planes weight?!",united,americanbudoma,0,,"Crowley. Louisiana" " how can you not put my bag on plane to Seattle. Flight 1212. Waiting in line to talk to someone about my bag. Status should matter.",united,PreyingMantis02,1,, " how come I have no baggage updates.",united,ColtSTaylor,0,,"All Over The World" " how come a $27 shuttle bus from LGA to EWR has electrical power outlets but our new Airbus interiors do not? whyjeff?",united,flyinhoc1,1,, " how come it's cheaper to fly to BKK than NRT even though to get to BKK you take an extra flight. from NRT!",united,"EnriqueGtz_",0,,"Mexico City" " how come the crew traveling on the flight gets a better seat and I get stuck checking my bag and the crews bag got on the flight.",united,jjpd5,0,, " how do I get my account number if your website says email is unavailable?",united,tuckerI84,0,,NYC " how do you go fr Silver Elite for two straight years to group 5 all the time? I get no group 2 but maybe 3 or 4? What's up?",united,RobCNYC,0,,"New York" " how do you log out of wifi in flight? Don't see any option and made typo when logging in. HELP!!",united,rick4tkins,0,, " how do you stay in business with such poor service? poorservice notgoodenough http://t.co/VO61LME5ja",united,Snow4meErika,2,, " how does it get Cancelled Flightled 10 hours before take off?",united,bcarlsrud,0,, " how does that help me with my customers that I couldn't meet with (and subsequently lost)?",united,"blake_music",0,,"Fort Wayne" " how else would I know it was denied?",united,sarahkorich,0,,"SLC | LA" " how is Mexico not international from the us?",united,startupstella,0,,"Chicago. IL" " how is it that my flight 3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac",united,paulgomez99,0,, " how is it tripitPro has accurate delayed dept. times and 2hours Late Flightr I hear the same from you? Just curious",united,SoyCoder,1,, " how long does it take for customer feedback to respond to a complaint?",united,44Stocker,0,, " how long does it take to get a response from your customer service about a complaint done through email?",united,nicc1217,0,,"Boston MA" " how long will it take for miles that i re-purchased (they had expired) to show up? I recieved an email that the request had been..",united,lorenzosimpson,0,, " how much does a ski bag cost to check? Bag contains 1 pair is skis and one pair of poles",united,29MC29,0,, " how much does it cost to check in an additional bag? Traveling from newark to glasgow. Thank you :)",united,"Jamie_Fisher886",0,,Glasgow " how much longer United?? Been on the phone for over an hour to straighten out a star alliance upgrade!!! http://t.co/U1ViEuiDF5",united,eddietemistokle,1,,"New York City" " how much longer will it take? It a guitar. not a royal commission!",united,larissatandy,0,,"Vancouver. Canada" " how on earth could you close the united club in Atlanta? What a major fail at an airport of this size",united,sghertz,0,,"New York. NY" " how we looking on getting those bags to Lusaka",united,michaelsalinger,0,,"mentor. Ohio" " how's my refund coming along??",united,annricord,0,,Canmore " http://t.co/hj5kq82Chn. however. is completely under your control—the price was and still is displayed on http://t.co/hj5kq82Chn.",united,rholbrook,1,,"Brooklyn. NY" " https://t.co/jpd7NsGRT7. Fyi your staff are telling customers to try other carriers",united,MattRockman1,0,, " i DMed you the details",united,Guggero,0,,NYC " i booked lh via ua. However at gate they rebooked me to a Late Flightr lh flight. Now that flight didnt earn pqd for me. How do i get it",united,"justin_gbp",0,, " i did but i got nothing from it. Just dissapointment =(",united,raisas91,0,, " i emailed the customer care via the website form. After a long wait Rachelle resolved my issue. But I'm still irritated w/ united.",united,"Kris_KAS",0,,"New York" " i got email that my reservations got Cancelled Flightled and i will be refunded. Nothing got refunded as of yet",united,mlipschits,0,,"Jerusalem-London-Antwerp" " i got it at the gate. thanks for checking!",united,sigilgoat,0,,"fuckin portland ass oregon" " i have items of sentimental value that I'm heartbroken are missing",united,hannahtorney,0,,"Omagh/Belfast" " i have talked to them...on standby for tomorrow but it doesn't look good. May have to stay here till Friday & that's not guaranteed",united,"questions_faith",0,,"Elkhart. Indiana" " i left an item on the plane and have been calling non stop and no one has been answering can you please help",united,dannydibiase1,0,, " i need help but in spanish",united,jovytavarez,0,,"New Jersey" " i need it there before she lands so she can have the EWR baggage claim file to have it sent but the employee has not droppeditoffyet",united,colbycaterina,0,,lalaland " i need my confirmation number! Can you give it to me?",united,mosesfreund,0,, " i now see it's 72 hours. Thanks",united,lorenzosimpson,0,, " i sure will",united,djflacoflash,0,,Everywhere " i think he actually did not like your screen 😃😃😃",united,simonroesner,0,, " i travelled from SCL- IHA feb 17. the AC on my sit (21L) was ON all night. I complaint to FA who never gave me a real answer. Help!",united,ganteisan,1,,"Santiago. Chile" " i understand. thanks",united,CaseyWoodTV,0,, " i will just send my confirmation number when I get home safe and sound. This is why i pay so expensive services to you!",united,"kaf_silva",0,, " i will never be flying with UnitedAirlines ever again. $285 for checked bags? All under 50lbs? angrycustomer unitedairlinessuck",united,somstanley,0,,"Rosenberg. Texas" " i will never fly with you again. i went on vacation this week and you lost my bags both ways. now i have no clothes. thankyou",united,Soniascrocchi15,1,, " i would like to know if its possiable to checkin online or must it be done at Schiphol?",united,Gouwerijn,0,,"Alphen aan den Rijn" " i'm glad u can solve the prob. But my experience remains - will not fly again on United",united,hoozsah,0,, " iCloud it is not there yet -- PLEASE HELP 917 703 1472",united,colbycaterina,0,,lalaland " iah to charlotte. Baggage claim rep latrice h. customerservice non existent. Ignored customer then inappropriately touched customer",united,fitztango,0,,"Houston. TX" " idea: if u don't want us to be frustrated don't Cancelled Flight flights because your crew overflowed a toilet. Get a plumber",united,GeorgeMcflyOG,0,,NJ " if I had a ticket refunded which I purchased. for my brother to fly...could I then used the refunded credit for me to fly? Respond",united,Bigmenk65,0,, " if I have credit from a flight I Cancelled Flightled does the new flt have to be booked by 1 yr from orig purchase date or flown by that date?",united,"thereal_SNL",0,,"District of Columbia" " if I miss the Oscars I'll never fly united again",united,jtromano,0,,STL " if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery?",united,mortgagesbycoop,0,,"New Jersey" " if I wait I'll lose the flight. So frustrating.",united,danahajek,1,,"chicago IL" " if I was rebooked do I have to pick up my luggage?",united,kreespa,0,,"Little Rhody" " if guy on flight 1230 follows through on threat to sue because he couldn’t carry on 3 bags. I will defend you for free.",united,alafairburke,0,,"New York" " if our already rescheduled flight is Cancelled Flightled is our hotel room paid for?",united,legendjohn11,0,, " if the car seat is lost should just reimburse me for a new one. this is not a pair of shoes. it's a necessity for my child",united,Nikki62878,0,, " if u miss first leg of ur flight. you have to pay hundreds of $'s just to keep your second leg? How much to keep my earned miles?",united,lymanm8,0,, " if you don't like delayed bags. why do you let it happen so much?",united,thebadvillain,0,, " if you lost my belongings then BE HONEST!",united,"szymanski_t",0,, " if you're going to Cancelled Flight flights today. do everyone a favor and get on it now. Don't stall the inevitable.",united,hadAbadWeek,0,, " if you're listening. why are you the lowest provider of inflight wifi? Get with the times!",united,"Tony_Ciccolella",0,,"Brentwood. CA" " if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff",united,AndrewBarco1,1,,"Usually in a plane" " if your policy changed. you must advise at the time of purchase. Same if you choose to vary it by airport! We want a FULL refund!!",united,SSest72,0,, " in Bogota with no wallet is no fun. :-(",united,dwrichy,0,, " in ORD hotel issued to my 4yr old. Tickets needed fixing again another hour and 5 agents l8r nightmare still not over",united,unvoiced,0,,Taipei " in addition. my first flight was delayed an hour and I'm arriving at my destination 8 hrs Late Flight.",united,fuchsialipstick,0,, " in fact he received my boarding pass",united,Lmuschel,0,, " in other words... sorry. not sorry. Plenty of other airlines... and I travel A LOT.",united,JSHanselman,0,,"Boise. ID" " in spite of flight delay great customer service provided by Janet and baggage employee Karen. You have 2 wonderful employees United.",united,lskingdavis,0,, " in the process of purchasing ticket. when prices changed. unbelievable. RipOffs PriceDiscrimination",united,darcqhorse,0,, " incompetent/rude service today. Missed my connecting flight. then the customer service desk was terrible to me. Really upset w untd.",united,cruzontour,0,,"Los Angeles. CA" " installed and working are not the same. Kicked me out after an hour and wouldn't let me back in. Four wasted hours.",united,deannachurch,0,,"Silver Spring.MD" " instead of Bourbon street how about quiet planes SaveTheDiagonals",united,FAiRChicago,1,,"Chicago. IL" " instead of be told when we board. we have to wait for the emails telling us about the delays.",united,ZachAlpert,0,,"Chicago. IL" " instead of making seats smaller/thinner so u can jam more people on a flight.u should concentrate on maint & happy customers",united,cleskowitz,0,,"Phila. PA" " involuntarily bumped your passenger and can't guarantee them another flight for three days!",united,"ATL_Attorney",0,,"Atlanta. GA" " is ELP Friendly. flyerfriendly united emb145 elpaso http://t.co/9mEOzBO4xl",united,"Mike_J_Morgan",0,,"Norman. OK" " is 4:30am and I am in the customer service line trying not to scream. epicfailunited",united,traceyabbywhite,0,,"Atlantic Highlands. NJ" " is Late Flight again. Everyone braved the weather and 40 passengers are waiting for a flight crew. Really!",united,rfogarty41,0,, " is UA938 still taking off at 9:05pm? I'm stuck on the tarmac on UA3462 waiting to get in.",united,SamuelRBowles,0,,Crowborough " is a joke. Lots of angry people at IAH this AM.",united,StregaHorn,0,,"Houston. TX" " is a money sucking airline with terrible terrible customer service",united,Selcukatli,0,,"San Francisco" " is amazing how hard is to talk with customer service! !!",united,"_Ana_Paulina",0,, " is by far THE WORST airline I've ever had the misfortune of flying with in all the 44 countries I've flown to!!! It's outrageous!",united,alysabaker,0,,"ÜT: 50.97861.-114.000116" " is by far the worst airline ever 😡😡",united,"danny_9_9",0,, " is doing musicians real dirty at LAX. I've never been blocked from getting on a flight with my bass.",united,aliasboogie,3,,"New York City. NY" " is flight 587 from DFW to ORD currently on-time? I see an advisory that DFW may be affected by weather",united,msalvatore15,0,, " is flight number 1142 Denver to Las Vegas 1125 on Sunday feb 22 Cancelled Flighted ?",united,ntrogers,0,, " is hiring - Flight Dispatcher - Chicago. IL (Network Operations Centerl) https://t.co/lio6oCpTEQ",united,PAFCAUAL,3,,"Chicago. IL" " is honestly RUINING MY FUCKING LIFE RIGHT NOW. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!",united,annnnge,0,,"☁️" " is horrible!! They lost our carseat and expect us to use a loner carseat. safety regulations say it's illegal to use a used car seat",united,Nikki62878,1,, " is it even legal for you guys to advertise flights that you cant honor??",united,ljtypes,1,,"H-town" " is it on a flight now? Thanks for reply.",united,meigheyburn,0,,"Akron. Ohio" " is it possible to add a Known Traveler Number to my ticket after Flight Booking Problems?",united,"RChew_FORR",0,,"Cambridge. MA" " is my favorite airline.",united,PhilFromChico,0,,"New York City. NY" " is my flight delayed? It keeps changing between delayed and not??? If delayed is checkin time Late Flightr??? http://t.co/NTUIx5dbYR",united,CrowdSafetyNI,0,,"Northern Ireland" " is not a company that values it's customer & after reading tweets to them I'm not the only one who feels that way lostmybusiness",united,SomuchWhit,0,, " is officially my favorite airline. They have created magic for me all day!!! friendlyskies careyon",united,"bryce_carey",0,,NC " is pri boarding for ""Active Military"" or only ""In Uniform?"" 90% can't travel in uniform for OPSEC reason. even on official travel",united,SpartanBishop,0,,"Denver. CO" " is probably the least satisfactory airline I've ever been on. Never fails to disappoint.",united,ralonG2013,0,,"just living the dream" " is really getting horrible. So much for tucking in my kids tonight. Delta transfers miles/status. right? http://t.co/H6HN33JJJE",united,Schlubach,1,,NY " is ridiculous! UA6 delayed for 3.5 hours and counting. Should have booked with a diff airline that takes it seriously unitedsucks",united,"Sallee_D",0,, " is screwing with my flights again at CAE? Why do you bother having flights here if they never leave on time or get Cancelled Flighted?",united,SCBruinsfan,0,,"West Columbia.SC" " is so cheap they couldn't afford to run the AC on UA1510. They took pressure cooker to a new level. Cheap WorstAirline",united,segallsays,1,,"Houston. TX" " is synonymous to with rude. And cheap. You really don't know how to value the customer",united,segallsays,0,,"Houston. TX" " is that all that matters. not the fact that we're at a different destination. we were put through a tremendous amount of stress.",united,suntoshi,0,,"Bedford. Nh" " is the airline of the Oscars but doesn't carry ABC on Direct TV?!?! Fail - now I can't watch the Oscars. united",united,Lollapoluga,1,,Chicago " is the biggest joke of a company.I will never fly with them again! 3 days now waiting for my bag. they don't even know where it is!",united,leonefitz,0,, " is the stingiest airline. Nobody should model after them. PTFO cheap bastards stingy",united,segallsays,0,,"Houston. TX" " is the worst",united,SoulFreeDreams,0,,"Columbus.Ohio" " is the worst airline in the world.",united,"Mr_RHolmes",0,,"Austin. TX (Easton. PA born)" " is the worst airline. Lost my luggage delayed my flights and has been very unaccomidating",united,theLOdown94,0,, " is the worst airlines sitting on the plane at Houston-bush airport now for an hour and a half waiting for Late Flight passengers",united,ericdavidson86,1,, " is the worst http://t.co/27aitZl6nd",united,SLrnS,0,,"New York. NY" " is the worst. Nonrefundable First class tickets? Oh because when you select Global/FC their system auto selects economy w/upgrade.",united,"Ashley_Jeffris",0,,"Las Vegas" " is the worst. Worst reservation policies. Worst costumer service. Worst worst worst. Congrats. you're not that bad!",united,"jacob_bach",0,,"Milwaukee. WI" " is there a United gold number? I've been on hold 24 minutes and think I may be lost in nowhereland. Have a gold reservation. Help.",united,pamdelaney585,0,,"Rochester. NY" " is there a referral program for the Milageplus explorer card?",united,lorenzosimpson,0,, " is there an email address I can reach? Too long for a DM.",united,kelseyblack92,0,,Canada " is there another airport closer to Calgary we can fly out of tomorrow.",united,c4pyro,0,, " is there nothing you can do for me? No compensation at all? Given the circumstances I feel like there must be something you can do",united,ssapol5722,0,,"New Jersey" " is to airlines as is to cable/internet",united,hadAbadWeek,0,, " is trying to strand us in Houston until tomorrow morning. pretty sure overFlight Booking Problems and maintenance aren't our fault.",united,thatchickmaggie,1,,"Washington. DC" " is unfriendly screw family. that hates kids and moms. now waiting on UA871... pray its better FYVRFN ..due to agent error and tickt",united,unvoiced,0,,Taipei " is your check-in system down? I'm having trouble checking in for a flight that departs in less than 24 hrs.",united,EmmeliePickett,0,,"fort worth. tx" " is z and d code airfare refundable?",united,mosesfreund,0,, " it can't be delivered. It has to be held there for me to cross the border to pick up. Please don't try to deliver.",united,meigheyburn,0,,"Akron. Ohio" " it has now been 16 days since i applied for my compensation?",united,urno12,0,, " it is cool. Your customer told me they didn't care either. It is expected",united,SupaZ22,0,,"Chicago. Illinois." " it is too Late Flight for reFlight Booking Problems now - it is morning already and I no longer need a hotel room",united,"victor_haydin",0,, " it just goes round & round. it's be going on for weeks.",united,"paul_chard63",1,,"Celebration. FL" " it most certainly was not.",united,Csqd,0,,"Vail. CO" " it seems like no one from United can help me. Lots of fingers pointed. zero people stepping up. At least the gate has Oreos",united,JerikaPhelps,0,, " it should be free like other airlines! Again. it’s not 1997 anymore.",united,wisemana,0,,"washington. dc" " it sucks not having the money to book a flight to see the love of my life. 2600 miles away.",united,SouthernYank34,0,,"wishing i was in Vernon" " it was UA flight 1001! Now I'm currently stuck in Portland because I missed my ride because of the 3 hour delay. GetMartyHome",united,DJPartyMarty,0,, " it was UA381 on 14 Feb. Point is. overselling flights= bad. Making people wait 1hr while you kick them off after boarding is worse",united,jwints,0,,"Ottawa. Ontario" " it was an international flight. and we didn't get our new eta until we were in the air.",united,SooyunChoi,0,,California " it was credit from my last trip that never came in the mail!",united,andreaSanger,0,, " it was delivered! Thank you for making sure it arrived at my doorstep!",united,LisaGetz1,0,,"Beijing. China" " it was eventually explained that weather conditions too extreme to get luggage off planes. Will be sent on. But I won't be for days!",united,StephanieCarvin,0,,"Ottawa. Canada" " it was me who had the problem won flight ua 1580. I called and rebooked myself found my own hotel and taxi",united,patlee,0,,"Bay Area. CA" " it was such a lovely part of this long day - attendants on UA5168 (most) /UA795 were beyond exceptional today. GiveThoseLadiesRaise",united,DrupalRuth,0,,"Portland. Zurich. Richmond" " it was very comfortable. now waiting for our luggage",united,toinecl,0,,"Keyport. New Jersey" " it wasn't a comment. It was a question. But thanks for your copy and paste response",united,unibrowd,0,, " it wasn't a delay so much as a straight Cancelled Flightlation. Weather wasn't an issue either.",united,philwa,0,,"Los Angeles. CA" " it will be on a different airline.",united,rebeccafrack,1,,"Monkton. Maryland" " it won't help...been there done that.",united,"d_goodspeed",0,,USA " it would be great to get a callback from the agent that disconnected me trying to put me on hold after waiting to connectfor 60+min",united,"Fader_Jockey",0,,"Chicago. IL" " it would be super if you paid as much attention to actual fliers as you do to credit card holders.",united,ferriertv,0,,Denver " it would make my day if I could take a flight on your airline without any hiccups on your end. Train your employees to communicate",united,rossisd,0,, " it's 430am and wife still doesn't have her luggage which was promised by 8pm and said to be on its way File number: DCA48810M Fail",united,jnml,0,, " it's 9:56. and the desk attendant stated we would ""sit awhile"" until given the all clear. Lack of communication seems to the norm.",united,ZachAlpert,0,,"Chicago. IL" " it's Late Flight... I'm tired and understandably edgy for trying to catch my flight. I wasn't chipper. but I def was not rude.",united,JSHanselman,0,,"Boise. ID" " it's a shame the great customer service wasn't continued in SFO. Slightly absurd",united,JerikaPhelps,0,, " it's almost like we're punished for living near a large metro area. EWR was top ranked for domestic delays. Not good",united,"kristen_19",0,, " it's amazing really.",united,zackintheusa,0,,"columbus. oh" " it's been booked into first class with curbside delivery 24 hours from now. I'm counting on it! TeamUSA",united,NicoleRoundy,0,,"Park City. UT" " it's been over 3 hours...at what point do you let people off of the plane? ",united,tarlonious,1,, " it's boarding time for ua3882 but no crewe",united,ImagesbyTLP,0,,earth " it's cool. I didn't need to go to work today. Or get home to make sure my house is ok in the -30 wind chill.",united,"blake_music",0,,"Fort Wayne" " it's disgusting and unconscionable the treatment I've received tonight.",united,Whosgunz,0,, " it's done. If you do something to make up for it I'll tweet that too.",united,Csqd,0,,"Vail. CO" " it's freezing on the gate bridge waitingforbags united EWR",united,Buffarino,0,,"New York" " it's frustrating. as a frequent flyer. loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket.",united,"FIETA_DOC",0,,"Madison. NJ" " it's highly unprofessional for you to overbook a flight by 12 seats &feel that I should rearrange my schedule for your mismanagement",united,Darquenloveli,1,,Texas " it's kinda funny. No worries.",united,mfcompany,0,,"Las Vegas" " it's like you're trying to make me hate your airline. Fee for each checked bag that's never mentioned in the ticket + rude agents 👿",united,CarrieMantha,0,,"founder @IndiraCollection" " it's messed up to refuse to wait 10 min after united is at fault for delay but to leave early is absolutely disgusting.",united,JackieFerrari3,0,,Irvine " it's my 21st birthday and my sister is coming to celebrate but her flights keep Cancelled Flighting PLZ do all you can to get her here!!!!",united,halestorm62,0,, " it's not getting any better. I'd suggest you get a senior manager to this gate . then retrain these gate people",united,brianaverna,0,,"CT. NY and most other states" " it's not there we tried. It's already here in cancun just no one has delivered it",united,lu0ng,0,, " it's operated by united as it's a heathrow-Newark flight",united,RhodseyM,0,,London " its 2015 and no power outlets at the seats on a 6 hour flight to California? Seriously? This is why airlines are failing!! Pathetic!",united,DGomezPearlberg,1,,NYC " its 2015. How can my flight from a major city already be Cancelled Flightled 24 hours before departure due to weather?? Backup planes??",united,lowenberg,1,, " its available online I just can't figure out how to do it to guarantee same flight",united,danahajek,0,,"chicago IL" " its been five days. I'm just asking you to clarify your policy on car seats. I don't want to have to take this higher up.",united,ljsbrooks,0,, " its funny how none of ur tweets back are helpful what I want is to read 'ya we'll change that so our customers get better service'",united,SomuchWhit,0,, " its in black and white. EU law and all that €600 for a Cancelled Flightled flight. I want my money",united,urno12,0,,"bonkers in Yonkers" " its my one and only checked bag. which is checked to edinburgh. however i am being charged randomly from dc to newark",united,andreamvdlg,0,,Edinbrah " its not the way to treat your customers we had a lot of issues and it was not worth our headache we went thru",united,Belendelcanto,0,,Seattle " its ridic you cant transfer credit. you have my $400 & youre taking $200 of it for Cancelled Flightling. Atleast let me keep the credit damn",united,ptau,0,,"Chasing Carmen San Diego" " just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight",united,urno12,0,,"bonkers in Yonkers" " just DM'd",united,jackiehoglund,0,,"Boston. MA" " just added one. Ty",united,"Nick_Delray",0,, " just because you are a monopoly in doesn't mean you treat your frequent fliers like crap.",united,frqnttraveler,0,,california " just called and did it. Should have earlier because I'm being sent to DCA first and THEN to pvd. We may rent a car instead.",united,kreespa,0,,"Little Rhody" " just changed again. This is crazy! YourAgentsHaveNoClue http://t.co/A37N3oHOKL",united,dmb41shows,1,,"Pursuit of Happiness" " just confirmed a seat! Crisis averted! Beers won't be missed now",united,bravesandbeer,0,,Georgia " just curious. when are you going to to finally learn customerservice ?",united,jayw329,0,,"New York. NY" " just delayed my flight to SLC by 2.5 hours. What gives? snowforce",united,dschach,0,,"San Francisco. CA" " just did! Thank you!",united,siobhanvivian,0,,"the burgh" " just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked!",united,jamieduchess,0,,London " just emailed Jim Compton and Jeff Smisek so hopefully you pay attention now",united,"_mhertz",0,, " just filled it out. Hope someone responds before we book our next trip.",united,pongchmp,0,, " just flew to TelAviv paid $100 from a third suitcase which didn't even make it on the plane! Besides for the impolite service...",united,Joestudent11,0,,"Jerusalem. Israel" " just give up. Your service is terrible. If I wasn't forced to use United on certain routes. I never would.",united,zackintheusa,1,,"columbus. oh" " just got my lost Kindle in the mail! Thanks again.",united,kgbates,0,, " just had the worst customer service experience ever on united airlines",united,JimRessler,1,,nyc " just informed you don't reimburse for issues due to weather. this is why your flights keep getting Cancelled Flightled--Thor hates you",united,qlyss8,0,,"Texas. USA" " just kidding with you I'll send you my stuff now. Thanks",united,G4gey,0,,"Charlottesville. VA" " just landed. Might want to check flight 304 plane from Houston. That sound was during takeoff & landing http://t.co/QKquRagGoO",united,"d_goodspeed",0,,USA " just like clockwork. Friday afternoon flights from LAS to DEN running Late Flight. Why does this seem to happen so consistently KeepIt100",united,4wordSOUL,1,,"Denver. CO" " just sent - thank you!",united,MrsHeyGil,0,,"Obersulzbach. Germany" " just sent you a message on Facebook. how do I follow up a complaint re. Missing clothing out of checked baggage?",united,ClareSPhoto,0,,"Chorley. Lancashire" " just texted me to say flight is delayed due to air traffic control. BS! They pulled the plane in Late Flight lies",united,"Randy_King_SF",0,,"San Francisco. CA" " just touched down in Miami - not too far off . Nicely done united 👍",united,201Chef,0,,"201-600-2130" " just tried to log in and was told e-mail log in not currently available",united,CWWMUK,0,,"North West of England" " just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she wasappreciated",united,Anntasia,0,,"New Jersey/Maryland" " jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy",united,artistanxiety,0,,"Punk is the preacher." " keep me updated. Let me know that the bags make the flight to j-burg",united,michaelsalinger,0,,"mentor. Ohio" " keeps delaying my flight. horrible customer service",united,Caraba10,0,, " kept me watching the safety video for the first time in forever. Nice job 👍.",united,abhirajan,0,,"The abyss" " kind of cool to run into your boss man at SFO. http://t.co/bm9O2K5X5J",united,harvblain,1,,"Chicago and an airplane" " kind of unnerving to watch the guy deicing your plane text on his phone the whole time http://t.co/QdXfT9qqT9",united,StartupReport,3,,Portland " kudos for not Cancelled Flightling flights from DFW this morning. United usually first to panic...",united,RichHays,0,, " landed at 9:40pm and have been standing waiting for bags that were loaded plane side..why isn't the crew here tiredcustomer",united,Buffarino,0,,"New York" " landed in Boston at 9 last night. The 15 hours of traveling was rough tho.",united,nbhdsheila,0,,Boston " landing in Chicago - saw it once we were already airborne.",united,JPKirchmeier,0,,"Evanston. IL" " landing in anchorage. then on our way to fairbanks! http://t.co/FjkvQMbmaS",united,RobandMeg,0,,"Staten Island. NY" " last night we waited forever at the gate because someone from corporate dispatch FORGOT to call the crew unfriendlyskies",united,lauralscott,0,,"ÜT: 40.976702.-72.210688" " last week we also had maintenance issues and a flat tire. Another flight last week was Cancelled Flighted. Your track record is the WORST!",united,czamkoff,1,, " lax29108m make it happen please else on a cruise with no luggage tomorrow",united,gehandabare,0,, " leadership counts. landed at 11:15 last night-deplaned at 12:40. 45 minutes of that was waiting for the jetway. Inexcusable",united,drr51664,0,,"Central NJ" " left my iPad on MCO->:IAD flight 174. How long to hear back once claim submitted? TY!",united,kgwalt3,0,, " leisure. Military personnel for safety reason R highly recommended to not travel in uniform",united,CombatBarbie318,0,,"Wherever the Army sends me" " let me assure you my travel time is 4h2m not 5h2m timezones accuratetraveltimes 3rdtimethishashappened http://t.co/e0C9bI09cf",united,KristenRuybal,1,, " lets do that can you email boarding pass?",united,Addair,0,,"Raleigh. NC" " lets see of we can do this today! Hoping for an on-time dept dullestostatecollege runningonthreehoursofsleep delayedovernight",united,meredithstille,0,,"New Jersey" " like continental's chicken feat fairs",united,"brando_787",0,,"North Texas. USA" " line full of worried customers and guy at desk says so sorry you will have to take care of your problems Late Flightr I don't have time.",united,tunacan1901,0,, " line is just getting longer and moving slower. Lady working the counter is doing great. she just needs help. customerservicefail",united,whyyylie,0,, " literally sucks",united,sarahali,0,, " load balancing system apparently down systemwide - major impact on all united airlines flights. Was this a cyberattack?",united,cyberhosed,0,, " lol too little too Late Flight",united,"Fire_Bilal",0,,"Iowa City. IA" " look at all the delta flights that landed while your pilots claimed they couldn't fly 6232 to JAC. http://t.co/6Kp4m0R1f7",united,throthra,0,, " look at the Twitter history - as usual service non existent",united,Jaytolchinsky,0,, " look at the people tryn to sleep in the airport due to your shitty company not comping rooms after cxl flight http://t.co/o1u96Xc3bo",united,throthra,0,, " look at this beauty 😉 dc 10 united airlines 😉 http://t.co/MvYoizRPdE",united,koploperfan1992,0,,Winterfell " look at this beauty 😉 dc-10 united airlines 😉 Hope you like this beauty 😉 http://t.co/NS1aCFqCdQ",united,koploperfan1992,0,,Winterfell " looking back - never heard from anyone - I had to call and frankly got standard SOP - still think about it today",united,Jaytolchinsky,0,, " looks like I'm settled in to where I'm going. Thx.",united,ColtSTaylor,0,,"All Over The World" " looks like today will be my 6th consecutive delayed flight from you...do I win a prize??? Air why don't you fly to SBA? 😭",united,Natemaniac12,0,,california " loses my luggage and loses my reservation. after a 10 hour travel day. I just want to get to in the am!",united,ellieINchicago,0,,"Chicago. IL" " lost 4 loyal customers and mileage plus card holders. We could have driven to Florida from Pa quicker both ways! Worst trip ever!",united,pawenrick,0,,"Happy Valley" " lost bag in Huston we leave for a Bahamas cruise today from nola and had to buy all new stuff. Customer service is non existent",united,kylemostyn,0,,YYC " lost bag on next flight. Didn't have time to load during the 5 hour delay?Consequence from platinum to gold",united,traceyabbywhite,0,,"Atlantic Highlands. NJ" " lost my bags and there was a flight from Chi to Eri that landed over 1.5 hrs ago...yet still have zero updates?? UnitedAirlinesSux",united,jprice9227,0,, " lost my parents luggage to cancun. said it would be delivered to hotel by 7PM. it is now almost 11PM",united,lu0ng,0,, " lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour.",united,gguilber,0,, " love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied",united,redirsrm,0,, " love how you don't give a shit about people who tried to be loyal. but you screw them every way till Sunday. Glad I've stayed away",united,hart0277,0,,Chicago " love the new 1st class breakfast!",united,LindaHotelgal,0,, " made me remove 1 pound from my checked bag otherwise they would charge me $200. Loyal flier for 10 years - time for change.",united,xVanDanx,0,,"Silver Spring" " made to check in my carry on from Flight 1449 PBI to Newark. Plane luggage stow not full. U r costing me time. money & aggravation!",united,Frannyonthego,0,,NYC " make sure you make Cancelled Flighted flight baggage and upgrade fees seem like a labyrinth so that you might be able to swindle a few $ more",united,Czone12,1,,"lexington KY" " make sure you take care of team & team. We are 16-0!!!!",united,18handicap,0,,"anywhere but CStat" " makes total sense. except flight wasn't full :) I've got empty seats around me & overheads were more than half open when I boarded.",united,JaimeAlexis,0,,"San Francisco. CA" " man I can't wait to book my ticket now! Thanks JP you're a life sabe",united,"luke_mcintosh68",0,,Colorado " maybe on my return trip 👍",united,nrihssn,0,,NJ " maybe one day you'll be the one quoted on http://t.co/mJkpgVXmPC",united,inspirevery,0,, " maybemange the airline alittlebetter. Arrived at LAX and no GATE! howisthatpossible always the same thing w/u",united,BeyondStatusQuo,0,,"Los Angeles" " meant changed planes - i hate seating over wing if u wanted I would have booked it - u will get formal complaint",united,apopnj01,0,,USA " mechanical delay occurred in Houston earlier today re: their flight to ORD",united,JackieFerrari3,0,,Irvine " mechanical issue. Looks like they got it fixed! Thanks for your concern.",united,vnpeace,0,, " mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf",united,JackieFerrari3,0,,Irvine " message sent. Thank you!",united,"scout_mb",0,, " messaged you as requested- and called your baggage team again. It's STILL in Newark. please help or let me know next steps!!",united,DMSHIPMAN915,0,,Germany " met with agent. All taken care of. Thx for reply",united,seb749,0,, " might possibly have the worst service on the planet.",united,EastinDeverna,1,,"Long Island" " mine is GJQX6J husband is A587CW (Can't DM for some reason.)",united,PaintboxGirl,0,,"New York State" " missed connection. wrong city. bags at Palm Springs. but not at hotel. I am seriously tired of being treated this way.",united,ColtSTaylor,0,,"All Over The World" " missed it. Incoming on time. then Sat for 30. then no jetbridge driver...missed a 45min connection from an on time flight...",united,CajunSQL,0,,"Baton Rouge. LA" " missing a day of vacation to see my husband because of this delay but stuff happens and I get that. Just wish it was handled better",united,reccewife,0,,"Kingston. Canada" " missing my amazing us bank work conference. not ok. What do I do now?????",united,poweroflindsey,0,,"Ft Collins" " missing this wedding because of these delays would not be cool",united,karinafmanalo,0,,"Arlington. VA" " mobile apps need construction from the ground up for each OS category. It's expensive to get right .",united,jkentakula,0,, " more and more delays! No CS help at all! No notifications!",united,ZachAlpert,1,,"Chicago. IL" " more people stranded cause you suck. Better yet. you weasel out of Flight Booking Problems rooms for people claiming weather http://t.co/Flcnnn2USD",united,throthra,0,, " more people would catch their flights if your attendants had more help!",united,"vickis_secrets",0,,"?????" " most terrible flight experience happening to everyone right now on Flight:UA1750 6 delays 4 hrs total missed all my flights now thnx",united,kevinforgoogle,0,,"San Francisco. CA" " my PQMs and PQDs are no longer showing up correctly in my MileagePlus acct. How can I get this fixed?",united,apharkins,0,, " my UA3426 on 2/19 was also delayed by 2 hours. stretching my trip way past the midnight. extremely exhausting!",united,LukeXuanLiu,0,, " my bag is a few days Late Flight to me and this is like the 3rd time in the past couple months. Where my free miles at?!",united,c9n0thing,0,,"San Diego" " my baggage is in shannon now so never mind u can work on giving me some $$$ back now",united,leonefitz,0,, " my cats flight was delayed 1+hour she will be arriving to Hawaii after 5 & I won't be able to pick her up until tomorrow 😭",united,jesisforlovers,0,,"Oahu. Hi" " my coworker that had the same conflict as me with the hotel issue trying to share posted on their facebook page and they erased it!!",united,Belendelcanto,0,,Seattle " my dad booked through orbitz and due to weather he can't make it to the airport. Can you help him?",united,Colocowgirl24,0,, " my fingers are crossed that they are more capable of getting baggage from point A->:B than United Airlines!",united,skyjumper77,0,, " my flight Cancelled Flightled new flight 5012 hopefully will not.",united,blastedgtl,0,, " my flight is Late Flight due to mechanical issues 3 of 4 flights in past 10 days!",united,loracle,1,,California " my flight landed 50 min. but we are being told to stay on the plane. haven't pulled up to the gate & have little to no information.",united,"The_CW",0,,"Ho-Flo/Columbus/NYC" " my flight out of BGM Cancelled Flightled last night. I get a hotel voucher. but had to pay for a cab back. Worse cab experience ever",united,DNLee5,0,,"New York. US: Tanzania. Africa" " my flight was already Cancelled Flightled this morning because of a ""snow storm in Denver"". And now I'm in DC waiting for a pilot to get on+",united,nbhdsheila,0,,Boston " my flight was at 1 pm. Still at the airport gee what service. Do they care. nope. Delayed until 7:55.",united,rfogarty41,0,, " my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help?",united,hooton,0,,"Little Rock. AR" " my flight was supposed to depart to Boston at 4:36 and now it's departing at 6:30 due to issues with finding a pilot. Thanks a lot!!",united,nbhdsheila,0,,Boston " my friend lost luggage on flight 1547. What to do?",united,kennykhlee,0,,"San Francisco" " my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. Forced to leave the bag...",united,michaelassenza,0,,"New York City" " my husband is supposed to fly RDU to IAD then IAD to FRA leaving in 2 hours. You Cancelled Flighted his flight and there's a 1hr wait on phone",united,Keels2515,0,,"Raleigh. NC" " my last call your customer service agent called me back... As he was stuck on hold to air Canada.. Just hope he's booked me a flight",united,FarmerFlo,0,,Cheltenham " my luggage is set to go to DCA however. I am rerouted to Dulles. Currently in NOLO however bags are in Houston. Can you fix this?",united,mjfredricks259,0,, " my mother's flight was delayed from phl-ord. We're on our way to NRT and the gate refused to upgrade. A platinum. Blegh",united,JenSpnSuperstar,0,,"Houston. Texas" " my partner and I booked individual reservations for same flight. I have Pr. Silver -- can he share my premier privileges somehow?",united,yuethomas,0,,"San Jose. CA" " my plane sounds like a DJ scratching is this normal? If so. will this eventually be a new entertainment fee.",united,"Vic_Sutter",0,,"Las Vegas" " my reservation were changed so that I can longer make my connecting flight. How can I change this without incurring a fee?",united,yentruok720,0,,DC " my son is a passenger on flight 3710 from Chicago to Toronto. The plane came within feet of colliding another plane and is stopped.",united,agrace001,0,,"A Texan in Toronto" " nawww. United is my fave airline.",united,Tamarabrams,0,,"Arlington Virginia" " need assistance to change flight to get to an ailing parent..",united,JerseyRic,0,, " need assistance. Line is out the door and travelling with 3 kids.",united,janemswift,0,,"Middlebury. VT" " need help. Never got tickets. Conf ggqzqd",united,seb749,0,, " need to add service dog to my itinerary for tomorrow",united,SocialMktgFella,0,,"San Francisco. CA" " need to chat with an actual human ASAP!",united,PAIGER33,0,, " need to work on your United flierfriendly program. At the very least. clue in your flight attendants.",united,rissels,0,, " needs to pay for my car. I could have been on my flight if 4 help desks did not say it already left. Shame.",united,bwood,0,,"San Diego" " negative. Done wasting time with amateurs at customer service. Thanks for at least offering.",united,TheMouthLAKings,0,,"Q's. Staples Center" " never again.",united,JSJ35,0,,"Blue Area of the Moon" " never ever again will I be Flight Booking Problems a flight with United or any affiliate if there is a chance to get on a United flight",united,alysabaker,0,,"ÜT: 50.97861.-114.000116" " never fails to have delayed flights 😡",united,"recon_love",0,, " never fails. flying FC order ravioli get chicken. Tell the FA she says you should of told me. other people wanted chicken..idiot.",united,tompenning,0,, " never flying United again! Worst experience ever",united,guichaves1989,0,, " never flying with you guys ever again. The customer service is piss poor at best.",united,"The_CW",1,,"Ho-Flo/Columbus/NYC" " new 737 plane: wifi: not working. Entertainment: non existent. New Seats: seriously uncomfortable. Really? unitedfail UA1550",united,gregliefooghe,0,,"San Francisco" " new flight has me at the window. Kind of ticked off. I pick aisle seats only because I hate window seats. annoyed EpicFail",united,blastedgtl,0,, " next day",united,"patrick_maness",0,,"Rhode Island" " next flight? Don't think I'll be spending anymore money with you guys ever. It was that bad.",united,joeketz,0,,"Northam Stand. Southampton" " next time I will not volunteer to let you gate check my bag for space. since you obviously can't deliver it in a timely manner.",united,AlsoRococo,0,,"Los Angeles" " nexus confirmed that at any crossing via air. car or boat she can travel with only Nexus.",united,SSest72,0,, " nice 2 see U have a sense of humor. 3hourdelay Just want 2 B home but I'll settle for that beer. Once safely in the air. of course",united,Sandarella03,0,,"St. Louis. MO" " nice and early back home! http://t.co/geG4nghmIE",united,EdinReporter,0,,Edinburgh " nice to know that 3 hours of my time is worth $7.99. Free DirectTV for everyone! Ever hear of preventative maintenance?",united,BpfallonNYC,0,, " nice your app says US 4972 delayed by weather. Pilot says waiting on fuel. One in ur control. one not",united,spumilia,0,, " nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left.",united,Whosgunz,0,, " no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming previous 1.",united,lindaSWC,1,, " no HUMAN contact for 2 mths from cust relations or refund dept. If ever a problem do u have humans I can talk to?",americanair,betorides,0,, " no I did not make connection. Your stellar employee Vicky Thomas refused to board me even though 23 empty seats on plane",united,johnwoodRTR,0,,"Hong Kong" " no I don't. Spoke with baggage contact at 1-800 number. Said they will try to get bags to stay at IAD for pick up tmrw",united,Colettod,0,,"Ottawa. ON" " no I don't. but I'm sure United have my info on its system.",united,nydia376,0,,USA " no announcement re extra baggage. ""find an empty bin"" down to aisle 20 back up with baggage to my seat row 7. YOUR agents argueing",united,"your_ride_dear",0,,"ONTARIO CANADA" " no apology? Cool.",united,JSJ35,0,,"Blue Area of the Moon" " no bag tagging. led to many people backing up the aisle to front with bags",united,jcharvardapp,0,, " no because you will charge me or delay me further. United 1612 still waiting.",united,Azraellius,0,,"Orlando. FL" " no chance I wait in ORD all afternoon for another flight after you screwed me. Hold 5396",united,tmarsh83,0,,"NEIN. London. or Maui." " no chance in hell. I'd rather walk. Worst airline ever.",united,jbeddigs,0,,"Chicago. IL" " no claim number. Haven't been back to iAd baggage since. Is there a phone I can call to speak to someone?",united,mac8315,0,, " no commitment to a good turnaround. an operations mgr would have counted a dozen small issues with individual performance",united,jcharvardapp,0,, " no it weighed 45.5 and it was the only checked bag",united,MissMcB76,0,,PA " no my concerns were not addressed",united,MMMarketing2014,0,,"#Westford #marketing" " no response 3 weeks since complaint submitted and 3 days since you all said you would look into it",united,TravelShopVT,0,, " no still trying to get home.",united,ldellabella,0,,Cincinnati " no tag number. Luggage was taken off the weigh scale and appears to have been sent off on conveyor belt without any tag...",united,Dayrean,0,, " no thank you",united,LMSNaomi,0,,"deep in the ❤ of Texas..." " no thanks",united,AlexColIins,0,,michigan " no they aren't - I just called to check. WORSTCUSTOMERSERVICE",united,ErinHughey,0,,"Maui. Hawaii" " no they did not want to deliver at my house. Had to go to sombrons else house",united,jeanvirgile,0,,Brossard " no they were to busy taking to each other and I needed to get to an audition.",united,kristofurmac,0,,LA " no u don't",united,MouadofMoney,0,,NYC " no way one person is working entire security checkpoint in EWR 🆖",united,"Nick_Delray",0,, " no wheelchairs",united,jcharvardapp,0,, " no wifi on ua688 SF to Chicago? 2015. That's all. Ps: This tech intro video is a joke. EpicFail",united,thejoemadison,0,,"Chicago. IL" " no wifi on flight ua688. SF to ORD. Really? Wow",united,bmbhawk,0,, " no worries - after everyone boarded. the cushions were brought in. Took a while. but they made it here.",united,pnjarich,0,,"ÜT: 38.006902.-78.502005" " no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time & apologized for yesterday",united,Raretturner,0,,"Washington. DC" " no worries about the tweets. We all should do what we can to make sure we. as in your tag line. ""Fly the Friendly Skies.""",united,BhutanOrient,0,,Bhutan " no worries. I think it’s under control. (the emails are keeping me informed)",united,OldChickSprints,0,,"Bend. OR" " no- we are boarding- but why can't your agents. on the phone. taking care of 1K travellers. link reservations?!?!!",united,souleyoga,0,,"iPhone: 40.773155.-73.872490" " no. I had to leave for work. Would have not been possible. So I would love to have this replaced now",united,christruncer,0,,"Washington DC" " no. I have a pricey Chase Mileage Plus CC.",united,iamtedking,0,, " no. I need you to have more than 2 agents at check in.",united,HoustonBlueMan,0,,"Houston. TX" " no. U guys suck. I'll never fly with u again. And ur supervisors suck too.",united,"_SamanthaAkira",0,, " no. didn't notice I was 38A until start of boarding. Assumed I was 8E. By time boarding started. GAs had cleared standbys. full flt",united,jnay777,0,, " no. it was 2 flight Cancelled Flightlations (one due to weather. one mechanical) paid own hotel. bag held in transfer. No voucher/compensation",united,shaneadambecker,0,,"New York. NY" " no. ua 6 finally Cancelled Flighted after hrs of delay. The replacement flight leaves Late FlightR than this one was scheduled tomorrow. Not cool.",united,PubliusTX,0,,"Houston. TX" " no. we still have not heard anything from anyone at or the ",united,jprice9227,0,, " nonrefundable. hence I wrote $200! Doesn't make sense for my 150 credit. nothanks",united,jenny0z,0,,"new york city" " noooooooooooooooooooooope.",united,darrellwhitelaw,0,,"SF mostly. NYC & London often." " nope I gave up - maybe they'll deliver it",united,richardtitus,0,,"San Francisco. California" " nope all set. Thx for checking.",united,krisrice,0,,"Bedford. NH" " nope not here. You need a little red stamp from the counter. Check yourself. before you wreck yourself son http://t.co/0pRGySvuRm",united,fredcarlton,0,, " nope. no case id either time.",united,"school_tales",0,,"midwest and sometimes Spain" " nope. Called. lost the seating preference I paid for. and here I still sit. We'll see what happens w/ my flight Late Flightr.",united,hadAbadWeek,0,, " nope. Even better there were 4 seats. And due to W&B first to raise hands got to move up. I wasn't fast enough.",united,CDNTravelGuy,0,,"Toronto Area" " nope. Really. No window at all for 10A. 10F has one. 8 and 11 has one. None for 10A. So sad...",united,christinebpc,0,,"Houston. Texas" " nope. they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room...",united,CellucorJulio,0,,"CORGaming@cellucor.com" " not 100% sure. however my ticket included one checked bag. therefore this charge was extra and completely unanticipated.",united,andreamvdlg,0,,Edinbrah " not a good day to fly u. two delayed flights still on plane at Ewr waiting over 1.5 hours for gate get to gate no gate agent.",united,Blondiemcl6,0,,"somerville nj" " not able to DM you my confirmation number",united,BouleChitte,0,, " not about being on my way or impatience on my part...it's about you being untruthful and not having proper systems in place",united,MeYoItsMe,1,, " not anymore. Finally was ticketed 5 min before takeoff. Not sure why the confusion with a full-fare GSA ticket.",united,"barry_croker",0,,"Manassas VA" " not completely. Our flight was changed in July but we never received notification.",united,jackiehoglund,0,,"Boston. MA" " not even mentioning how rude the customer service was to us. As a business owner. I'd be mortified if my employees acted as yours",united,2533107724Paul,1,,"Gig Harbor" " not for me. I am on another Ua flight 2 gates down that was held 15 mins for cnx pax.",united,WayneMAaron,0,, " not happening. Delta took care of us. Peace!",united,pdxmucci,0,,"Portland. OR" " not just refunded. but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA",united,throthra,0,, " not my luggage",united,4geiger,0,,Kingwood " not once did US3645 leave ORD on time this week shameful",united,mareshaw3,0,,"Ottawa/St.Louis" " not sure why the people in row 7 that paid for a premium seat can't use their overhead space... http://t.co/i9s86KiHge",united,axelrodaj,0,,"San Francisco" " not sure why u call it customer care. Should be customer we don't care",united,"dlm_3",0,,Global " not the case. Now delayed due to ""mechanical issues with no update on departure time"". Just Cancelled Flight the goddamn flight so I go delta",united,Schlubach,1,,NY " not tonight. we got a hotel and after 14hrs of traveling and still not reaching our destination we are disappointed. Thanks",united,AJMILBRANDT,1,,"Buck-hio" " not yet. I complained about the guy who checked my luggage in as he was throwing the bags around. Unfortunate coincidence I hope?",united,jasonpblakey,0,, " note: they are traveling w 2yr old. Unreal",united,JackieFerrari3,0,,Irvine " nothing else from you ^GJ? Where is your customer service?",united,themkhiggy,0,,"Houston. TX" " now 1558 from IAH to EWR has broken entertainment system and no WiFi despite info on app: http://t.co/FY6f9rZB9k",united,globalnearshore,0,,"Off: NYC. Home: Hoboken. NJ" " now I'll probably miss my next connection!",united,"Charlie_Mich",0,, " now arrives LAX @ 8:03 am",united,DaRenton,0,,Colorado " now been on board with no movement for 25 min...wow this experience just keeps getting worse and worse",united,SomuchWhit,0,, " now finally in memphis. Landed 30 minutes ago. Still no bags. Paying for a service that just gets worse...",united,thodge77,1,,Memphis " now let there also pls be in-flight live TV on UA469 DEN-EWR so I can watch the Oscars ??",united,LisaAkey,0,,"ÜT: 41.88849.-87.6282" " now maintenance issues with flight 5639 and more issues with passengers that will miss connections needing to get off",united,DruskinMichael,0,, " now sitting on the tarmac for a half hour after landing because your jetway is broken. 2daysofunitedfailures 1thingafteranother",united,MeYoItsMe,0,, " now the weight restriction? 'We'll try to get as many of you as we can on this plane'",united,svhlatky,0,,"Kingston. Ontario" " now there is no one to operate the ramp to let us out of the plane in IAH...wow..just wow",united,jlongoria21,0,,"Rio Grande Valley. Texas" " now this http://t.co/uygeW2Nosr",united,mgmcg16,0,, " now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight.",united,"questions_faith",0,,"Elkhart. Indiana" " now you've lost my bags too. At least nobody has done anything to help out. This is absurd.",united,zackintheusa,0,,"columbus. oh" " obviously",united,sarahkorich,0,,"SLC | LA" " obviously no one knows a darn thing around here. What are we to do if this does not get resolved? http://t.co/Ph8QJzaPKx",united,LRuns4Cupcakes,0,,NY " obviously the staff at EWR - United or otherwise have not seen your ads about - being FRIENDLY and helpful ewr worst airport",united,AndrewBarco1,0,,"Usually in a plane" " of course I did. The bag should be here by now :( frustrated",united,"Margo_Rae",0,, " of course I need help. I've been DMing you ladies and gents all day. Your only solution is hope for the best and LAX.",united,ColtSTaylor,0,,"All Over The World" " of course I would like hepl! Are you kidding me? That's the ONLY reason I've been on hold for the past 5 hours!",united,Whosgunz,0,, " of course but they were just as helpless as everyone else .",united,"Wrigley_Kid",0,,"Wrigley. California ☀" " of course not. The inflight crew was great!",united,traceyleffler,0,,"Boston. MA" " of course. But interesting how United doesn't seem to have a good sense on what's happening with flight",united,anuaimi,0,,Toronto " of the airplane otherwise they would call the Police. because the flight had to take off before 12h30am",united,theo,0,,"São Paulo / Brasil" " offered me a voucher to switch flights. Now voucher offer doesn’t exist & the gate agent switched me to a delayed flight!",united,herestorian,0,, " officially has the most inefficient boarding procedure. There is no reason it should take 45 mins to board a plane!",united,smonnat,1,,"State College. PA" " oh I did. Was still lost. Your tracking system stinks as does the delivery system.",united,kidang,0,,"Tour Bus or Airplane/ Hotel" " oh flight was fine. my lost luggage? not so much. looks like I'll be at least a half day Late Flight to my conference in Santa Monica...",united,ellieINchicago,0,,"Chicago. IL" " oh no. I'm rebooked. 7+ hours after my original arrival time. We can talk compensation.",united,themkhiggy,0,,"Houston. TX" " oh. I'll be sharing alright. Especially about sleeping in this shitty airport and getting 1hr of sleep all night because UA.",united,throthra,0,, " oh. the Wi-Fi router is on top of the fuselage! :)",united,mrp,0,,"sf - austin - sydney" " ok it's now been 7 months waiting to hear from airline. I gave them quite a bit more than the 30 days requested! Terrible service",united,jammyrascals,0,,"Marlow. UK" " ok so what is being done about my experience? My family had a terrible experience for $1.200. It's kind of like being robbed.Explain",united,pongchmp,1,, " ok thanks! Where are you counters located? And how Late Flight are they open?",united,140JustinC,0,,"Fredericton NB" " ok thanks. I sent you a DM too. You can disregard that.",united,TomWarrenburg,0,,"America's Dairyland" " ok thx!",united,franknoc,0,, " ok. Can I DM you the info?",united,jeremymcmillan,0,,"ÜT: 37.748534.127.066482" " ok. I have that. pretty sure I had it before too but will wait and see what happens....",united,CWWMUK,0,,"North West of England" " ok. I just submitted. Thanks for the opportunity to give feedback.",united,CigarNate,0,,"Nashville. TN" " ok. To top things off. you've lost my luggage. Could you get ANY worse??? UnitedAirlines",united,jasonpblakey,0,, " ok. have sent u info via DM. I appreciate your help and consideration. 😊",united,MERBARAT,0,,"Chicago. IL" " okay - thanks for your help. JT! I appreciate your time!",united,elisanader,0,,"D.C.ish" " okay ase24766m. Find our luggage.",united,mortgagesbycoop,0,,"New Jersey" " okay. Thanks.",united,meigheyburn,0,,"Akron. Ohio" " on UA3785 tonight and told delayed due to Late Flight crew. No idea where crew coming from. your staff ++unhelpful. Any ideas?",united,lclohmd,1,,Toronto " on 2/20 Denver AP. gate B91 (destination Santa Fe). agent Ashley did an amazing job in the face of an angry traveler. Kudos.",united,BigJosh797,0,,"Houston. Texas" " on 4124 arriving two hours Late Flight into CLT. Now sitting on the tarmac while they move a plane from the gate. Unhappy customer.",united,DavidRogerswork,0,, " on 768 to Logan - boarding gong show due to lax carry on enforcement. Bins full of coats = no room for bags. U need a better system!",united,JohnJReid,0,,"Seaside. California" " on SFO->:AUS UA343 2/17. IS9JX1: my seat appears to have had a mite problem. Dr recently confirmed over 50 bug bites were mites",united,jrdnly,0,,"iPhone: 50.079998.14.441111" " on a 4 seg flt yvr to zurich. why would you credit all miles and but only 2 segs on full fare?",united,independentid,0,,"Vancouver. Canada" " on a flight at 11:30 tomorrow.",united,mgmcg16,0,, " on a flight to New York! Love the quality planes on United!! WTF crappy aviation NewYork http://t.co/zv6CfPoHl5",united,"StevieT_89",0,,"London-Manila" " on a good note. the 2 employees I encountered @ Newark were fabulous. I was very Late Flight for my connecting flight and they got me on!!!",united,sarahrib,0,,"Plattsburgh. New York" " on final. Pls don't let my connection leave!!!",united,D4Duskes,0,, " on flight 1665 but it's not departing! Website says delayed due to operational difficulties-what does that mean?",united,beckybye,0,,"Denver. CO" " on line baggage system complete rubbish. bag missing 2 days. No meaningful information.",united,KHSailing,1,,"Solent - Hamble. Lymington" " on plane to Newark now. I was checked in as Rebecca Levi. My bag is under her name too.",united,wsachs,0,,"New York/New Jersey depends on" " on the plane. I was thoughtful enough to ask for it and got it: there are prob others that also deserved it",united,wfmayo,0,,"Vienna. VA" " on your website it says 10 days. Its been 16 and counting.",united,urno12,0,,"bonkers in Yonkers" " once again my bag is lost when I travel united!!!! Please do something",united,guichaves1989,0,, " once again you guys didn't let me down. a four hour delay to Honolulu from Houston. thanks for the train wreck of issues now coming",united,LMSNaomi,1,,"deep in the ❤ of Texas..." " once again your customer service rep was rude! I asked a question and in turn got attitude. Jane was no help. Disgusted again!",united,wendysue411,0,, " once again your lack of customer service astounds me! You are the worst airline in the history of airlines! Train your staff!",united,NosihtamInc,1,,"Winnipeg. Manitoba" " once he found out we had a problem he avoided me like the plague. Was told ""we can't find a supervisor.""",united,discobiscuit63,0,, " once united's service levels reaches those of Etihad or lets be more realistically Lufthansa then ill consider it again",united,laarsNL,0,,"Rotterdam. the Netherlands" " one hour after departure time and still no update!",united,cptrice,0,,Chicago " one lady helping the 12 of us with luggage",united,traceyabbywhite,0,,"Atlantic Highlands. NJ" " one last thing....United club crackers...nabisco?? Where are the Pepperidge Farms?",united,javadogs,0,, " online inchecking able in the Netherlands (ams)?",united,Gouwerijn,0,,"Alphen aan den Rijn" " only thing confusing me is why I lost priority boarding? I'm a mileage plus card member 😔",united,"docmartin_10",0,,"Fort Wayne. Indiana" " ooh thanks!",united,egspoony,0,,"Chicago. IL" " or has lost my baggage… heard different things from different employees of . has said nothing.",united,mattscottcrum,0,,"Nashville. TN" " or I'm sure her business will go else where for airline travel. Her name is Kathryn Sotelo",united,"riad_otoum",0,,"Louisville. KY" " or did you mean 24-26?",united,skyjumper77,0,, " or frontier ... http://t.co/n8WiNFu6C5",united,"jeeden_1",0,,"Purcellville. VA" " or how about next time my bag is underweight you guys credit me $200. Or how about I take my business to an airline that cares.",united,xVanDanx,0,,"Silver Spring" " or us air: http://t.co/Eis9hcNPrO",united,"jeeden_1",0,,"Purcellville. VA" " or you'll Cancelled Flight my flight like you just did",united,Eileen429,0,,"Red Bank. NJ" " ouch not fair",united,Lmuschel,0,, " ouch. delays due to mechanical issues again QRO will have to wait! Yall seem to be falling apart alwaysdelayed unitedfail",united,nivekt13,1,,htx " our 1 layover itinerary was swapped for a 3 layover itinerary - really?!?",united,jackiehoglund,0,,"Boston. MA" " our flight attendant was super helpful in finding a bag we left on a flight today. Excellent customer service. Name fits.",united,MitWinter40,1,,"Kansas City" " our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX.",united,discobiscuit63,0,, " ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this.",united,"Evan_Flay",0,,Seattle " outsourcing ticket and gate agents at MIA. Ill advised. You did it in ROC and service went downhill. Keep employees and fliers first",united,rpgibson8589,0,,"Rochester NY" " over an hour stuck and still not off the plane. Total failure by you and your partners in ensuring the best customer experience.",united,MeYoItsMe,0,, " overbooked by FIFTY people?!? the worst.",united,"ohsweet_melissa",0,, " passengers seated. crew ready WheresThePilot? Flt1088 from ORD. Hope he isn't at the bar.",united,AbePrescher,2,,"San Diego" " passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines)",united,jasoncarpio,0,,"San Francisco. California" " past",united,"dlm_3",0,,Global " patiently drinking and tweeting about my experience",united,GeorgeMcflyOG,0,,NJ " pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston",united,"berr_a",0,, " perfect! Thank you!",united,NoviceFlyer,0,,"Tulsa. OK" " perfect! That works! Thank you!",united,BattierCCIpuppy,0,,"Sacramento. CA" " perhaps you could fix this? https://t.co/72RMpkOGwu and this https://t.co/901HLNgBtX answerthis",united,1LovePT,1,,Canada " playing hide and seek with the gate. ""We can't find it. it should only be a few more minutes.""",united,abecohenj,0,, " pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of byod worksnicely",united,vmnkishore,0,,"Mysore : London : New York" " please arrange someone at the arriving gate of flight 5957 to Chicago for either a refund or first class upgrade",united,"riad_otoum",0,,"Louisville. KY" " please be good to me this weekend!",united,TaylorGravett,0,,Kansas " please do! She went above and beyond what she had to do. she made us her number one priority!",united,markemanuelli,0,, " please don't take my membership away :(",united,kenzieellis,0,, " please explain why I need to pay bag fees twice. equally $1200. because a delayed flight resulted in bags being rechecked overnight?",united,jfmusial,0,,"New York" " please fire the captain of flight 6232 today. He single handedly ruined every passengers day by being a piece of shit. unitedsucks",united,throthra,0,, " please get me off this plane UA57",united,MattySags,0,,"New York. NY" " please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished!",united,froyomama,0,, " please help http://t.co/t5mRj5Yw6I",united,anthonyNYSSF,0,, " please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport",united,Dayrean,0,, " please help! Left my iPad Air 2 on my flight from NYC to Paris yesterday and can’t get in touch with anyone locally. What to do?",united,TheClayFox,0,,"New York City (Silicon Alley)" " please provide update on UA 791. This flight has been stranded by united with no information from the crew on the plane.",united,benjaminslavin,0,, " please reroute Oregon Women's Tennis to Santa Barbara. There's supposedly another connection from LA.",united,neecolelong,0,,"Dallas/Eugene" " please review and fix your baggage procedures at Dulles because it happens every week when my sister travels there on your airline",united,MEGHANson,0,,"Philadelphia. PA" " please see a flight attendant for what? Why isn't there enough room for over head bags? I carry on to save time!!!",united,DBsViewOnThings,0,, " please see dm!!",united,thepointskid,0,,"New York" " please send help ASAP to on flight 5957 to Chicago seat 9c Airlines http://t.co/9sKrLyrZ1O",united,"riad_otoum",0,,"Louisville. KY" " please stop spending mktg $ on branding ads. Use savings to improve cxp. 1hr wait for luggage due to short staff is unacceptable",united,kennykhlee,0,,"San Francisco" " please tell CLT flight 4232 needs a gate. Waiting now for 15 mins.",united,"lamanmi_live",0,, " please tell me I'm going to make my connecting flight from O'hare to STL SouthBendINWhere 🙏 http://t.co/qGwK10dEwv",united,Heaton52,0,, " please update what is going to happen to passengers now that flt ua14 has been Cancelled Flightled",united,idontbesoft,1,, " please upload the March on-demand entertainment listing on your website! ✈️",united,lovejodierose,0,,"melbourne. australia" " please. You moved my seats and lost my upgrade. I had seat 20L. I have a ticket in my hand for 20L",united,MeganStorey415,0,, " pls follow for DM",united,WayneMAaron,0,, " pls follow for DM.",united,WayneMAaron,0,, " pls properly train your agents. Requested to speak to 1k customer service & was transferred to a dead end. Not even open at this hr",united,shortfatnhappy,0,,"Seoul City to LA" " pls stop sending texts every 15mins saying my flight is delayed another 15mins-It's been 3hrs. I usually defend u but this is lame..",united,AlyssaOMalley,0,,"Watertown. MA" " plus what about food? And taxis?",united,kbleggett,0,,"Ottawa. Canada" " plus you horrible seating and poor customer service everywhere I've flown. now you take away the mileage program..horrible",united,"Tony_Ciccolella",0,,"Brentwood. CA" " plz don't advertise wifi if it's not gonna work thanks worstflightever",united,"Lindsey_Brunell",0,, " poor old United: never seem to get the response right :)",united,MKfella,0,, " poor showing today. no assistance to passengers who mis connected due to maintenance and waiting for baggage",united,"L_Simmons",0,,"Vancouver. BC" " possibly the worst airlineGave them three chances Second time in 2 weeks a flight has been delayed and or Cancelled Flightled due to mechanics",united,"Sean_Stamos",0,,Coastal " private jet would have been cool! Do does not work. I'll try again",united,BouleChitte,0,, " probably wouldn't be doing it had someone returned my call or email. Case number 8273993",united,Vinobuddha,0,, " problem is on laptop not phone",united,rick4tkins,0,, " provide a voucher for one of my customers and I will tweet about you all day long earnedmybusiness",united,ryaneaster,0,,Chicago " pushing five hours and my time is worth nothing to you. reFlight Booking Problems not an option unfortunately.",united,gtotheoff,0,, " quality work going on here. http://t.co/9xbO5daKaK",united,ZachAlpert,0,,"Chicago. IL" " question - was given food vouchers but can't use on plane..how come",united,SandyPoole1,0,, " question. Are departure times based off eastern central time or the time zone your actually in?",united,"Angry_VBK",0,, " question:are there onboad 110 volt outlets in all planes? If so. where?",united,Gouwerijn,0,,"Alphen aan den Rijn" " quick (serious) question - any resources/ratings showing the quality of service is better than 8th place? http://t.co/deWIthPeW2",united,PopsCutrona,1,,"San Francisco. Ca" " quick response offering assistance but lack of follow through - not really the service I was expecting",united,bernardfparsons,0,,"Ontario. Canada" " rarely ceases to amaze...for the worse. i hope this is the last time i ""have"" to fly with you.",united,eadonjacobs,0,,"san francisco" " reFlight Booking Problems would not have made me reach on time for my meeting. Also didn't wanna take a chance. Booked myself on instead",united,promitsanyal,0,,Bangalore " read the thread. I booked 1st class . now seated at 38E even though United Twtr account confirmed Eco Premium.",united,BenHabbel,0,,"New York City" " really 1st flt frm IAD 2 IAH is - Late Flight & -going via Nashville? inconvenience. Downgraded but not on ticket",united,priyadarshy,0,,US " really enjoying my Sunday on hold...over 1 hour. Perhaps a better client experience is needed. http://t.co/8VnCKgZxl1",united,BBickmire,0,,Dallas " really fucked my day up Hilo to LAX 2hr30min delay because of software? missed connection. getting home 8hrs Late Flightr no upgrade nothin",united,BVSCAPE,1,, " really hoping to get some help here. On my 5th attempt to get a resolution. and lost count of transfers. help please! mileageplus",united,caraweikel,0,,"Washington DC Metro Area" " really needs to get its act together. Really disappointed in our change of flight. delayed flights. etc.",united,rebeccafrack,1,,"Monkton. Maryland" " really needs to start upgrading their planes. No TVs & then the ""inflight wifi"" is currently unavailable UnitedAirlines",united,startupofme,0,,"New York" " really. fill out a form about my flight experience? I sent an email to the 1K email address.",united,BDWiese,0,,"New Jersey. USA" " really? Someone called in sick and then someone FORGOT to call a replacement?! Now an hour Late Flight to take off. theworst",united,dfpietra,0,,"West Hollywood. CA" " really? 3 hr delay. 4 gate changes. & you boarded us. sent us back up. & boarded us again. Won't change our flight. Can we go now?",united,MeganHolstein,1,, " rebooked. This one is Late Flight too.",united,zackintheusa,0,,"columbus. oh" " rebooting Chicago dispatch system. need as I'm tired of sitting on planes",united,Zgrinch,0,,"iPhone: 39.201706.-106.854080" " received hotel but no food. Also email for 3750 miles. Last trip had 3 hr delay and 5000 miles - so less for Cancelled Flightlation?",united,bgroberto3246,0,, " received my bag. I appreciate taking care of the matter and following up!",united,ClaudiaStClair,0,,"Salt Lake City. Utah" " recent services have been very bad. My NC trip was aweful. Very disappointed and never again.",united,Pitia85,0,, " refreshes my browser right before checkout.error load message. Ticket price increased $358 in a matter of sec. DoUNotWantMyBusiness?",united,AMaxwellKerr,2,, " refund?",united,"katie_sul1",0,, " reinstating the kosher meals that were dropped shortly after the merger?",united,ReuvenN,0,,"Los Angeles. CA and the world." " remember in business. a pleasant experience. means you will tell a friend. A bad experience means you will tell everyone you see",united,2533107724Paul,0,,"Gig Harbor" " rep wouldn't rebook. This is such a waste of time and poor communication",united,Keels2515,0,,"Raleigh. NC" " reservation was made last July. I want to know why I wasn't reseated. This only happens on international itineraries",united,saraholbrook,0,, " resolved and im sick and tired of waiting on you. I want my refund and I'd like to speak to someone about it.",united,almaaa08,0,, " returned from vacation + went to luggage services. Golf bag was presented in clear wrap that could've been used in the first place.",united,michaelassenza,0,,"New York City" " ridiculous! I have to be refunded whenever I get at my final destination or not!",united,"kaf_silva",0,, " right as we think we will take off. we stop to get de-iced. Why wasn't this done when the planes were sitting out all night?",united,throthra,0,, " right... Are you guys charging for the air we breathe next?",united,"M_aggiee",0,,"New York" " round trip*",united,Madisonnnicole3,0,, " roundtrip tickets to NJ are DRAMATICALLY cheaper through Virgin. pretty pricey via United. Can you match them?",united,stephbahnie,0,, " roundtrip to London on ? I think I will! FYI that's another $1k you just lost. moneynotspentonunited unfriendlyskies",united,jayw329,0,,"New York. NY" " rude cust ser agents busy chatting. then yelled bc I took pic. Put me stdby when seat. Diff agent gave me seat 30min Late Flightr. Platinum",united,laurasbrown5,0,,NYC " rude rude",united,chrsmichaels,0,,"Austin. TX" " ruined my day & start trip SFO to GIG. both legs changed. lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ",united,MeganStorey415,0,, " rushed through the -6 degree weather to get to the airport on time. Too bad the pilots didn't do the same. stillwaiting.",united,"fatt_matt1",0,,"Lexington. Kentucky" " sadly this wasnt just due to mother nature investigate this incident and your employees at sfo. Terrible customer experience",united,kevinforgoogle,1,,"San Francisco. CA" " said they would give us a refund. 30 days Late Flightr NO refund.",united,annricord,0,,Canmore " same day flights",united,"ATL_Attorney",0,,"Atlanta. GA" " same flight number different flight. I'm heading to MPLS",united,AngelikaGiatras,0,,"Chicago. IL" " sat at airport for 5 hrs still sitting at gate.. Sigh",united,applecor2,0,, " says is the final carrier . Us air doesnt have it. I want my bag!!! Not a claim not an im sorry. I want my clothes!!",usairways,keykeydoodle,0,,Wonderland " screwed over my professor. Maybe we should tell everyone about ? aviation airport airline innovation startups tech",united,SergioESalas,0,, " screwed up our reservation- they assigned a new to just one of us & when they changed our flight. only changed the original .",united,worldknits,0,,"Fredericksburg. VA" " screwing me over twice in one month. Learned my lesson. We are through.",united,"dnr_pr",0,,NYC " screws up again...to be expected! NEVER AGAIN!",united,Finrz,0,,"iPhone: 55.946030.-3.189382" " searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play. Earn miles but can't use them.",united,frqnttraveler,0,,california " second time flying into Houston and 45+ mins waiting for luggage at baggage. Typical? Still waiting..",united,sjwwalsh,1,, " send someone to the customer service counter in person. DIA concourse B across from gate B36a.",united,hadAbadWeek,0,, " sent",united,jesisforlovers,0,,"Oahu. Hi" " sent DM's",united,MissMcB76,0,,PA " sent a DM just now. Thanks I am incredibly happy the fast response I got via Twitter than via customer care. Thank you",united,bugstory,0,,"Baltimore. MD" " sent you my confirmation via DM. Thank you very much",united,mosesfreund,0,, " seriously fail on making strangers share a room",united,kbleggett,0,,"Ottawa. Canada" " seriously what's with the slow wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!",united,djflacoflash,1,,Everywhere " seriously. This is just complete bs.",united,BUlizard,0,, " seriously? UA 806. Delayed because of the copilot isn't here? For 1.5 hours and he is only flying from Raleigh? Disappointing",united,directeng62,0,, " seriously? 2-4 hrs to get bags from IAD intl arvls to carousel 2 for custs w/Cancelled Flightled connects? I understand irrops but ridiculous!",united,davidblevine,0,,"What day is it?" " seriously? 45 min on the plane at bhm and now 30 min in baggage and still no bags? worstairlineever",united,mamijeanna,0,, " seriously? After waiting 2 hours on the plane for my 10:20 flight to leave at 3pm I have to leave the plane? Great. Just great.",united,johndgraham,0,,"Madison. wi" " service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. satisfied traveler",united,ryaneaster,0,,Chicago " service so far has been horrid. We wanted to end the trip on a high note. Guess that's not an option.",united,"Evan_Flay",0,,Seattle " service staff to is less than friendly!",united,dmb41shows,0,,"Pursuit of Happiness" " severely under staffed at Iah.",united,HoustonBlueMan,0,,"Houston. TX" " she has crossed 4 prior times with other carriers and no issue. Karen was rude. untrained and unhelpful I also spoke",united,SSest72,0,, " she was at the service desk at gate 21. and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled",united,markemanuelli,0,, " she's the type of person that can make a customers day! I fly 100+ times a year & she's one of the top flight attendants I've had!",united,nfriesen1,0,,"Winnipeg. MB Canada" " shes been rescheduled for today. but with the frigid cold. being a possible reason for ""maintenance"" it could be the same issue 2day",united,teamcrafty,0,,"Grand Rapids" " should NOT sell tickets for on http://t.co/onhXHCO6bK. has terrible service and UA staff cannot reach Silver",united,AaronGirson,0,, " should contact me and the others on my flight who can't get their website to work. None of our info is valid! http://t.co/3zpJr7kWbk",united,gambajosh,0,,"Jacksonville Beach. FL" " should have been able to get seat assign without paying $174 more - cust sec should have done that for me",united,micheleliston,0,,"Ashburn. VA" " should hire extra customer service reps. 50 minute wait time to ask one question? I would rather just fly another airline. thanks.",united,abbymrudd,1,,"Chicago. IL" " silence is very telling",united,pvb29,0,, " silly I'm flying delta today. Your united club staff and attendants are surly and unhelpful and always seem bothered by pesky folk",united,mbelliss,0,,Louisville " since I have an international connection at 9am. I'm hoping for the same thing!",united,jlongoria21,0,,"Rio Grande Valley. Texas" " since UA 1226 ORD-EWR is delayed pushing it into meal time does that mean it will be catered with meals in First?",united,nyc2theworld,0,,"One of the C-gates at EWR." " since bulkhead seats cannot have bags on floor. why don't u reserve o/head space above those seats? In 1B on UA246 - not impressed",united,vancouverbrit,0,,"Vancouver BC" " since when did you get so good again! 4 transcontinental flights in 72h. What a pleasure/relief you were.",united,MarthaH65165635,0,, " sister & BIL stuck in Detroit desperately need to be in Florida flying w/ is there anything you can do?",usairways,"Potter_Who",0,,"whore island" " sitting in Denver airport waiting for a plane to be refueled. For an hour and a half! Hurry the fuck up United. you fucking retards",united,Chunkingtonchad,0,, " sitting in a plane with no pilot. Thanks! waitingonapilot denver siouxfalls whyairtravelsucks",united,chefpaulcia,0,, " sitting in the middle for the first time .. Hope it works out well",united,DABranco1,0,, " sitting on UAL 683 - a comedy of errors. UAL is incompetent",united,DelonGerry,1,, " sitting on the runway in Newark. they won't let the plane to a gate. My connection boards in 1 minute. hates us all.",united,aminghadersohi,0,,"San Francisco. CA" " sloppy stuff you don't see anymore - united has raised my expectations - this team was poor",united,jcharvardapp,0,, " smiling? NOT!!",united,BrianReinert1,0,,"Las Vegas & Atlanta" " so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! FAIL",united,kbleggett,0,,"Ottawa. Canada" " so I wasted 40mins filling in 2 online forms you are telling me you didn't receive. how do I know this won't happen this time?",united,CWWMUK,0,,"North West of England" " so disgusted and disappointed with united airlines luggage policies and attitude toward musicians. Unacceptable",united,bmorrismusic,0,,Ireland " so funny that my boarding pass said PRIORITY a because clearly I am not a priority to this airline",united,"dnr_pr",0,,NYC " so glad I've been waiting for 1 hour and 15 minutes and Ive been transferred 3 times without resolving anything. Worst service ever.",united,almaaa08,1,, " so going forward. I shouldn't be Flight Booking Problems Star Alliance flights through the United App?",united,LifeofPL,0,, " so if I'm flying 1st class just one leg to Chicago but not on my long flight to China am I still able to use the lounge in Chicago",united,JesseLitsch,0,, " so if this game was the one reason I payed for is there something we could work out here? http://t.co/HQDTK6aTue",united,unibrowd,0,, " so is that two seats avail so far for us.",united,c4pyro,0,, " so is the ^JJ standing for Just Joking? I am not finding the humor.",united,ProudDevilAlum,0,,"Always around" " so many delays today...What's up with that? Hoping my 12:26pm flight boards soon. United premier1K",united,laurahotaling,0,, " so much for being here to help. Very disappointed in your customer service.",united,danahajek,1,,"chicago IL" " so our flight into ORD was delayed because of Air Force One. but the last flight to SBN is at 8:20. 5 mins from now we just landed.",united,"J_Okayy",0,, " so sorry. I ended up on US Air flight. Thank you though for getting back to me:)",united,LeanneComedy,0,, " so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call.",united,skyjumper77,0,, " so the last seg of my flight from Denver (DEN) to hayden/steamboat (HDN) for 8am got Cancelled Flightled and I need help finding my luggage",united,Spencerklein,0,, " so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter ",united,BenHabbel,0,,"New York City" " so unhelpful... http://t.co/vBfIeo2qJC",united,AlyssaOMalley,0,,"Watertown. MA" " so we fly into SFO and Honululu gets pushed back 3.5 hours and now it looks like more delays. I beg of you plz sort this out soon!",united,ibrowning85,1,, " so what's the solution?",united,4geiger,0,,Kingwood " so who does handle bag issues? And why wouldn't you put me onto them in the first place?",united,larissatandy,0,,"Vancouver. Canada" " so you are saying that customer care does not report to anyone? Their response is humiliating for a company that serves the public.",united,irenefromakovos,0,, " so you told me to go. knowing what the issue was. only for me to go there and find out that you won’t fix it?",united,christruncer,0,,"Washington DC" " so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff?",united,throthra,0,, " so. I made it all the way to the airport. and they say they won’t fix the handle. I showed you this problem. and you said to go…?",united,christruncer,0,,"Washington DC" " so. not only were you Late Flight. you broke my luggage handle. You paying for a new one? http://t.co/nYVV1X3d67",united,christruncer,0,,"Washington DC" " so? Found anything or just showing off? You do realise that the morning flight that you Cancelled Flightled was more pricey than the evening?",united,greghm88,0,,London " social media team is on point on OscarNight :)",united,anoyes,0,,"San Francisco. CA" " some compensation (e.g. upgrade to higher class for my rescheduled flight to MUC today) will be appreciated. though :)",united,"victor_haydin",0,, " somehow I knew that you'd wait until I was airborne to respond. hacks jokers neveragain.",united,JSJ35,0,,"Blue Area of the Moon" " someone needs to DM me and resolve this correctly. Extremely disappointed with the service I received. Terrible management.",united,ryanaround,0,,"San Francisco" " someone should send a note to the revenue management team and ask about all the open BF and GF seats on 919.",united,thepriceisright,0,,"Richmond. VA" " sorry for the delayed response. It was UA 381 Chicago to San Fran. Held up for almost an hour on the Tarmac. Also. lost my bags",united,jwints,0,,"Ottawa. Ontario" " sorry to hear outsourcing plan. Boise is best staff/cust service in the country. boise",united,LarryLipschultz,0,,"Meridian ID" " sorry. I hate united. i won't get to see my family until Thursday",united,sslluvsbooks,0,,"Loving the Languageof Literacy" " sorry. wrong link for the bag : http://t.co/pZAl4wtrEZ Thats the one i meant",united,VisionRoij,0,,"The Netherlands" " space. Doctors' notes and everything. And on my first trip they lost my first suitcase. Among other issues- not pleased with united",united,rissels,0,, " speaking of my flight. skateboards are allowed as carry on bagage right? No extra payment needed?",united,"halfmoonkiid_",0,,"planet earth" " spending the afternoon @ Mia. Not your fault. No lounge? Very inconvenient.",united,elliotg9,0,, " spends 20 minutes beating up a lady about her bag fees. Random stranger comes up and pays the fee. Randomactsofcorporategreed",united,llbeefpatties,0,, " splitting up my flights quadruples the price",united,DuncanKneeDeep,1,,"The Gaming Cartel" " spoke to someone on your feedback line last night who said she would get me a preferred choice seat for today...",united,"patrick_maness",0,,"Rhode Island" " sprinted from C concourse to E and just made it. Coughed up a lung in the process but am now in CLT! Tnx!",united,ghidinelli,0,,"San Francisco. California" " stay more than 24h traveling ans sleeping on the airports floor",united,"kaf_silva",0,, " stay warm - I will be passing through Chicago next week",united,swampynomo,0,,"NJ/NYC" " stellar customer service. You have earned my business by your attention to detail.",united,ryaneaster,0,,Chicago " still awaiting a reply from ur customer services? 18 days. no response? Lousy unitedairlines",united,urno12,0,,"bonkers in Yonkers" " still can't dm. it's LH7631 on 21/2/15",united,RhodseyM,0,,London " still haven't received a response. Please direct message me for my contact information.",united,"Z_J_M_",0,, " still missing my luggage. was promised someone would call. no call so far. flight from Shanghai to DC with connecting flight in ORD",united,"tu_huynh",0,,"Washington. DC" " still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.",united,CoralReefer420,0,,"Bay Area. California" " still no response??",united,jnostrant,0,,"Los Angeles. CA" " still sitting here waiting for a plane....4 hours wasted",united,dmb41shows,0,,"Pursuit of Happiness" " still sucks. I don't understand why you have two cust service agents for a long line at Houston international b gate unitedsucks",united,mgsaldana,0,, " still waiting",united,tarlonious,0,, " still waiting 4 our bags. Web STILL can't tell me its location . How come can tell u at any given minute where it is?",united,galewolfe,0,,"Hudson Valley. NY" " still waiting for a reply",united,ljsbrooks,0,, " still waiting for a response on whether or not you allow use of a rear facing car seat on an ERJ145.",united,ljsbrooks,0,, " still waiting to hear back. My wallet was stolen from one of your planes so would appreciate a resolution here",united,kabell87,0,, " stop picking on us CLE http://t.co/VTqE8m1L3i",united,udontknowmam,0,,Cleveland " strikes again! Why board anyone if there's something wrong with the plane? Common sense.",united,MCB235,0,,Home " stuck here in IAH waiting on flight 253 to Honolulu for 7 hours due to maintenance issues. Could we have gotten a new plane!?!? Fail",united,hdlytle,0,, " stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me?",united,WSlough,0,,"Richmond. VA" " stuck in YYZ because staff took a break? Not happy 1K....",united,windycityf,0,,"Oak Park. IL" " stuck on Tarmac for the last hour. Can I have a beer?",united,Sandarella03,0,,"St. Louis. MO" " submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days",united,MickGriffin,0,,"Gdansk / Manchester" " such a relaxing space for a drink before my flight! (at Global First Lounge) https://t.co/j4cj0lrF2d http://t.co/dTLGUQ1kAk",united,mrp,0,,"sf - austin - sydney" " sucks.",united,JSJ35,0,,"Blue Area of the Moon" " sure but the plane is an hour Late Flight! Your ontime departure ship sailed away a long time back!",united,Perisspiceladle,0,,"San Francisco Bay Area. USA" " sure. but 8 different texts changing time & gate (especially locations across the entire concourse). That just seemed a little off.",united,DerekTrovi,0,,"Grand Rapids. Michigan" " sure... You've been saying that for as long as I've been tweeting about your obsolete fleet. Promises are free.",united,ybenami,0,,California " surprise me. Otherwise. the flight is over and I don't have a good feeling about your airline.",united,JSHanselman,0,,"Boise. ID" " sweet. follow back and I'll get the dm off",united,RhodseyM,0,,London " switched to fly united from delta for the past two trips and was very disappointed. Now my UA4646 on 2/23 is delayed by 3 hours!!",united,LukeXuanLiu,0,, " system failure again = bad trend. Software projects are like flying an airplane: there's no such thing as an emergency takeoff.",united,gguilber,0,, " tag numbers 0016 964012. 0016 964077. 0016 964078 - let's find these bags.",united,michaelsalinger,0,,"mentor. Ohio" " take a lesson from . they know how to treat customers!",virginamerica,"Tony_Ciccolella",0,,"Brentwood. CA" " tell me something I don't know...not keepingit100 weaktea",united,4wordSOUL,1,,"Denver. CO" " terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat.",united,FreedomFilmNJ,0,,"New York" " terrible service for military members and their families. ridiculous UnitedAirlines",united,kayyywe,0,, " terrible travel experience. Traveled 8000 miles roundtrip but two Cancelled Flightlations of short hops cost me two days",united,luko,0,,Pittsburgh " thank YOU for your kindness. Your agents went above & beyond to get my stranded family home.",united,roxymtjoy,0,,"Pittsburgh area" " thank you",united,teamcrafty,0,,"Grand Rapids" " thank you !",united,"Sri_Philips",0,,"Chicago. IL. USA" " thank you for 7 hrs at terminal D in Dulles airport http://t.co/IG2dgctt2M",united,LinaSalazar,0,,"Washington DC" " thank you for compensating us for our 4 lost bags. We will fly with you again! UnitedAirlines",united,KristinMcNeil,0,,"Minnesota. USA" " thank you for dishonoring my upgrade and putting me in a seat I didn't want. all while not even notifying me. Great 1K service 👎",united,vallar9,1,,"Morton. IL" " thank you for flying me out of the mess at IAD and out to San Diego. http://t.co/tlPBaupIk5",united,houckie,0,,"Northern Virginia" " thank you for following up!",united,YelpPittsburgh,0,,"Pittsburgh. PA" " thank you for fully boarding flight 1689 this morning before noticing we had no pilots. fail",united,GusSpaulding,0,,"New York. NY" " thank you for getting our daughter home when Cancelled Flightled all their flights to Nashville",americanair,promostuff4u,0,,"Franklin. Tennessee" " thank you for letting me down.My luggage is still in Denver but I'm in Phl. neveragain flyingwithUS disappointed lostacustomer",united,liveitup09,1,, " thank you for listening to my compliant and doing the right thing. I appreciate you working with me",united,hart0277,0,,Chicago " thank you for the help!!",united,DaRenton,0,,Colorado " thank you for the quick response but I cannot dm you until you follow me as well",united,cameronsmith17,0,, " thank you for the reply. I will fill out the form and submit it as requested. Good to know you're paying attention!",united,livingextreme,0,,"Grand Junction. Colorado" " thank you for the reply. I emailed your customer care department about my experience.",united,"Dra_Mck",0,,"Chapel Hill" " thank you for your reply. My frustration is that spending a upgrade just puts you on a wait list.",united,elmoray,0,,"Forest Grove. OR" " thank you so much. How will you be able to contact me?",united,AMMBoman,0,,"Kaizen 改善" " thank you so much. that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. problemsolvers",united,TaylorWoot,0,,"Easley SC" " thank you thank you thank you for contacting me. Thank you for the offer of a $1000 travel certificate unitedairlines",united,urno12,0,,"bonkers in Yonkers" " thank you very much for the help. We're do I pick up my bags aspen airport & are they coming in today on flight911",united,anthonyNYSSF,0,, " thank you!",united,"D_WaYnE_01",0,,"Grimsby - UK" " thank you! Excited to be working with you guys!",united,Pseudonymous,0,, " thank you! Good service. safe flight... 1/2 way home!",united,ThomasRogersSG,0,, " thank you! I wish the lady in Little Rock had told me that in the morning when I asked her",united,antoniocosta64,0,,"Conway. AR" " thank you! Love united!! Have 4 flights today!",united,willyvideo,0,, " thank you! Much appreciation for your help.",united,gwen1013,0,,"New Haven. CT" " thank you! My second flight I already got bumped up to 1st! Love it!",united,MajorBrad,0,,"Los Angeles" " thank you! 😊",united,"Jamie_Fisher886",0,,Glasgow " thank you!!!!! And next flight to Durango then driving to Farmington New Mexico for work! But hitting the slopes in Durango!",united,Trizzy412,0,,pittsburgh " thank you.",united,j0rdanj0nes,0,,Dallas " thank you. Been trying for two days to set this up.",united,The5y5Adm1n,0,, " thank you. I flew into Newark from Vail/Eagle.",united,jalvich,0,, " thank you. I will address it with them",united,DarinBrannon,0,,"Monett. MO" " thank you. Literally called for preboarding as I ran up.",united,tmarsh83,0,,"NEIN. London. or Maui." " thank you. There was one here a few months ago. but none now. Weird you don't have a club in one of the busiest airports in the US.",united,mfuld,0,,"New York. NY" " thank you. We are signed up for notifications. We shall watch and wait! ❄️❄️",united,family6travels,0,, " thank you.. Appreciate the response",united,dekt,0,,"San Francisco" " thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers!",united,MaryStinchfield,0,,Massachusetts " thanks",united,rdowning76,0,,usa " thanks -- we filled it out. How's our luck with this? Is it common?",united,rombaa,0,, " thanks ... not sure arranged move to the earlier flight but I'm at the gate with a seat assignment. Super nice agent at gate C4 ORD",united,jimccooper,0,, " thanks I'll fill out the form that no one reads or responds to.",united,frqnttraveler,1,,california " thanks KP. What's going on w/4840 tonight. Bad update online and phone. Can't u give customers good info. Not waste their time?!",united,RobBogart,0,,"DC/SF/BFLO" " thanks ^mr i got rebooked already but I lost my first class seat. Such is life.",united,swampynomo,0,,"NJ/NYC" " thanks again for your concern. I will contact customer care upon our return from Australia.",united,discobiscuit63,0,, " thanks finally made it.. Missed meetings but what can I do now?",united,applecor2,0,, " thanks for a terrible experience at EWR. Customers should be treated as a priority. not as an inconvenience tryagain",united,laurasbrown5,0,,NYC " thanks for all the help! Totally appreciate it and you made it super easy too",united,rsbluhm,0,,"San Francisco. CA" " thanks for causing us to miss our connection and now a 6hour delay flydeltanexttime",united,baj2081,0,, " thanks for delaying my flight for an hour. and then boarding us onto a flight that REEKS of vomit because it wasn't cleaned properly",united,ADolledUpBlog,1,,"Salt Lake City. UT" " thanks for delaying our flight for an hour. missing our connecting flight and terrible customer service. neveragain vacation",united,caitlingshaw,0,,"Columbus. Ohio" " thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at ",united,kbleggett,1,,"Ottawa. Canada" " thanks for having changed me. Managed to arrive with only 8 hours of delay and exhausted",united,greghm88,0,,London " thanks for having ground crews that are surprised when flights arrive. beingsuckontarmacsucks!",united,michaelotto71,0,,USA " thanks for having no one to pilot my last two flights. and all but stranding me in Houston tonight. Airlines are the absolute worst",united,"no_patients",0,, " thanks for leaving our 3 year old in his own row flight 360 LAX-IAD",united,3speed,0,,wdc " thanks for letting me sleep at DIA to ensure you ruin as much of my vacation as possible. Wait. no. fuck you. unitedairlinessucks",united,throthra,0,, " thanks for listening! I definitely was not the only person in line who thought it was absurd.",united,fredcarlton,0,, " thanks for making everyone wait in the dark for an hour while Newark tries to figure out which gate to go to. incompetence",united,Npatel3297,1,, " thanks for making sure they hear the message!",united,jeggers,0,,"BOS. SFO. NYC. ++" " thanks for more timely updates.",united,SoyCoder,0,, " thanks for moving my dad on to my my mom's flight. You helped make his birthday start with FriendlyFriday Awesomeness! 4 paws up!",united,"Coco_Flotte",0,,Deutschland " thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job",united,dudleywright,0,,"Johnstown. Ohio" " thanks for not letting me switch flights Bc I had a checked bag then Cancelled Flighting my flight forcing me to take another 3 hrs Late Flightr!",united,GeorgeMcflyOG,0,,NJ " thanks for nothing. Really?!? 60 minute wait times when I've had to call back 4x. That's 240minute wait times.",united,Whosgunz,0,, " thanks for prompt response. Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55.",united,"Easy_E_",0,,"Tri State NY area..." " thanks for reaching out. The seat was hard. not enough cushion. OK for short flight. BTW. UA6465 flight and crew were great!",united,bonvoyagedenise,0,,"Salt Lake City. Utah" " thanks for reminding me how much easier it is to fly Southwest! Get more agents at sfo 25!",united,dcharb10,1,,Midwest " thanks for ruined my vacation for having poorly maintained aircrafts that can’t fly safely out of STT. UA1481 Cancelled Flightledflight",united,"kenny_khoo",0,,"London. ON" " thanks for ruining my wedding anniversary. Flight UA4904 from EWR to RDU is delayed by over 3 hours and will reach home the nxt day",united,vmallarapu,0,,"Raleigh-Durham. NC USA" " thanks for that advice. so helpful. Can't believe you guys actually charge people to ""fly"" united",united,coolingpie,0,,"the questions district" " thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http://t.co/GCWVFuopl2",united,brendanfinn,1,,"Hoboken. NJ" " thanks for the effort. I can get the earliest. Though I will make a complaint for a refund as I am losing one business day tomorrow",united,greghm88,0,,London " thanks for the epic service on 863- always a pleasure- outstanding crew http://t.co/trqlpeinzW",united,MrTrippe,0,,"Terra Prime" " thanks for the help. Wish the phone reps could be so accomidating",united,PaulBEsteves,0,,Brooklyn " thanks for the info I already knew...",united,"alex_nieves",0,,Connecticut " thanks for the link. now finally arrived in Brussels. 9 h after schedule...",united,HeidiJern,0,,Brussels " thanks for the offer. but I finally made it to my destination. albeit hours Late Flight.",united,HamiltonSarah,0,,"chicago. il" " thanks for the quick reply! I just fill in the form idnumber8569822 hopetogetanswersoon",united,Sebybrubru,0,, " thanks for the re-upgrade to 1st class. It may be a 45 min flight. but it is appreciated.",united,jasemccarty,0,,"BTR/DCA/IAD/MSY - etc" " thanks for the reply. If you can get me a better seat on my next leg to Munich. That would be nice.",united,elmoray,0,,"Forest Grove. OR" " thanks for the reply. I have been in contact with Customer Care to get clarification on this issue.",united,changecollab,0,,"Columbus. Ohio" " thanks for the reply. To clarify. the airfare is similar to your likely intended peer group. The $3 beer charge. however. is not",united,EYA10,0,, " thanks for the upgrade today great way to start my week! Cc: ",united,domdelfino,0,,"DOM-ination" " thanks for trying to take my money without notice. In any other industry. you Cancelled Flight a service. a refund is issued. Cont…",united,Czone12,0,,"lexington KY" " thanks for updating me about the 1+ hour delay the exact second I got to ATL. 🙅🙅🙅",united,"__XT",0,, " thanks for your attention. I would actually like to make a specific complaint about customer service at DCA. What is my best option?",united,VettedShopper,0,, " thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!",united,LisaAkey,0,,"ÜT: 41.88849.-87.6282" " thanks kp but luckily my transfer has maintenance issues and is still delayed so I didn't miss my transfer...",united,jmacie3,0,, " thanks we'll be in touch!",united,DickAltavista,0,,Ottawa " thanks! :)",united,"chi_citygrl",0,, " thanks! Everything a-ok now.",united,QuinnPJ,0,,"San Juan Capistrano" " thanks! It's 35K miles from RTB to Europe. to do a multiple destination so we could stop over in US on way/way back- mileage diff?",united,RoatanGallery,0,,"Roatan. Islas de la Bahia" " thanks! Makes sense. Just annoying that it can't be determined better.",united,AlexSenchak,0,,"Boston. MA" " thanks! We would like an apology and a full refund. Please confirm when we will receive.",united,SSest72,0,, " thanks! Will you guys be getting the A380s anytime soon?",united,"The_Playmaker20",0,, " thanks. Not tonight it would seem. http://t.co/WNdcEO5QlK",united,bren8oh8,0,,"SoCal is where my mind stays" " thanks. I'm booked. Just spent an extra 7 hrs in the TEN w/ no explanation. Now flying middle seat to CHAR instead of Memphis.",united,Kimberlinho,0,, " thanks. Just a program comment: the system assigned seats behind each other even though pairs were available. I changed it back.",united,HeyAileen,0,,"Oakland by way of Chicago" " thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight.",united,OmarMohiuddin,0,,"California. USA" " thanks. Just was able to do it on the app myself. Still not customer service to be seen in YYZ",united,richlallen,0,,"Brooklyn. NY" " thanks. That means I have 30 minutes to make my international connection to HKG",united,ssegraves,0,,"PDX / LGA / TXL / ✈" " thanks. Weather is understandable. but when every single domestic flight is delayed because of inbound int'l flights. it's crazy",united,"kristen_19",0,, " thanks. i made it.",united,globalnearshore,0,,"Off: NYC. Home: Hoboken. NJ" " thanks. it was my first time in a United lounge and felt welcomed.",united,JetSetterJD,0,, " thanks. just sent :)",united,ShawnaNewman,0,,"searching for coffee" " thanks. keep up the good work",united,ChadARichardson,0,,Raleigh " thanks. that would be awesome.",united,owenmcstravick,0,,UK " thanks. we did.",united,IanJolicoeur,0,, " thanx so much. You followed through and emailed me a $1000 ticket voucher. unitedairlines they do care",united,urno12,0,,"bonkers in Yonkers" " that I would get on early enough to not have to green tag. but no go. if not for Otis I would be still sitting at ORD",united,DRVerges,0,,Chicago " that guy really has no customer service clue.Could have spent effort clearing bins for rollerboards instead of art projects in mine!",united,itsmetsforme,0,,"mets hell" " that is not in line with your responses here. And now I'm waiting until tomorrow morning because all the flights are overbooked.",united,aliasboogie,0,,"New York City. NY" " that link is not helpful as it does not put me In touch with management",united,"dlm_3",0,,Global " that may be true however after 4 weeks matter is still unresolved and I can not get through to a supervisor or manager to help",united,"dlm_3",1,,Global " that would be great",united,BTMarleyCoffee,0,,"Denver Colorado" " that would be great - 1k us651621",united,Jaytolchinsky,0,, " that would have been nice earlier today. Too Late Flight now. I hope.",united,ldellabella,0,,Cincinnati " that would help! or how about integrate it into the App so I can just ""activate"" it and surf...",united,mfcompany,0,,"Las Vegas" " that's a crazy long form! You need something other than a video?",united,TheBarnesology,0,,"Houston. TX" " that's brilliant Thankyou so much. Is it classed as part of carryon?",united,CaroDavis2012,0,,Scotland " that's cool - now what?",united,"_mhertz",1,, " that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs",united,aliasboogie,0,,"New York City. NY" " that's fine. I'll take them.",united,"patrick_maness",0,,"Rhode Island" " that's funny because I emailed once and they found it hadn't left LHR. In the mean time stuck with no bag in NYC!!!",united,darrenw162,0,, " that's great! pls let me know when u start!",united,michaelmcd,0,,"Beijing | Los Angeles" " that's not an apology. Say it.",united,JSJ35,0,,"Blue Area of the Moon" " that's not even an apology",united,"_mhertz",1,, " that's not good enough for all of us affected by the awful organization and timing and have now been set back",united,kaobrien812,0,,"Medford. MA" " that's of course in lax",united,140JustinC,0,,"Fredericton NB" " that's right- with an overnight Miami.",united,cehertz,0,,btv " that's the reply? Lol hoping that at least the new plane was maintained before the flight. 😒",united,"theoli_co",0,,"Newark. NJ" " that's unfortunate. The was an xmas gift and it looks like a razor ripped right through the front pocket in the picture",united,petergau,0,,NYC " that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it?",united,promitsanyal,0,,Bangalore " that's what I thought! Thanks for the clarification!",united,BhutanOrient,0,,Bhutan " that's what I tried to do. but when entering email into 2nd device made email typo. No way to fix it & no option to log out/in!!!",united,rick4tkins,0,, " that's what you have said for years. you are losing customers!!!!!!",united,ericaswerdlow,1,,Chicago " that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons",united,chocolossus,1,,"Vancouver. CA" " that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate",united,chocolossus,1,,"Vancouver. CA" " that's wonderful. unfortunately doesn't help on this 4 hr flight between to major U.S. cities. disappointed",united,thejoemadison,0,,"Chicago. IL" " thats because you didnt read my entire tweet. Wife's 12pm flight is now delayed to 6:30. Thats 3 6+ hour flight delays in 2 weeks",united,peteeustic,0,, " thats weak. See ya 👋",united,Guggero,0,, " the Premier desk was able to rebook me with our friends at . Only problem is now I have to pay for a checked bag :/",americanair,"alex_nieves",0,,Connecticut " the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago.",united,AndyA3,0,,"San Francisco" " the bag is in a state that I didn't travel to and the airports don't fly to each other. Looks like it'll never show",united,OScotty73,0,, " the best seats should be for paying customers and we should get to board first badcustomerservice",united,jjpd5,0,, " the child is two years old",united,The5y5Adm1n,0,, " the costumer services here at Denver Intl Airport is ridiculous bad!",united,"kaf_silva",0,, " the delay is due to customer service for 20 people? What about the DIS-SERVICE you provided for 100+? FlightFail Hour20Delay",united,JasonArbaugh,0,, " the drunk guy you threw out of flight UA936 4hrs ago is better off than the rest of us held up for 5hrs in the plane without food.",united,mesapuyo,0,,"Washington-Vancouver-Medellín" " the emails/calls over the past months about flight changes were helpful wish you would have sent them on the Cancelled Flightlation yesterday",united,rayja9,0,, " the flt TO ORD is correct. Per my DM- it is the flight from ORD to CVG I was charged for incorrectly",united,"scout_mb",0,, " the hotel you sent us to wouldnt take the voucher. Our flight was delayed. then Cancelled Flightled. then delayed again. 32 hours and counting",united,LaHauser,0,, " the incompetence is truly stunning at this point. 4 hours on a plane for a 1.75 hour nonstop flight.",united,JeremyPress1,0,, " the lack of customer service is astounding https://t.co/72RMpkOGwu 2daysofhell",united,1LovePT,0,,Canada " the least you could do is offer me a ticket in coach instead of just Cancelled Flighting my reservation because of your glitch!!! notfair",united,SamuelSitt,0,,"Eatontown. NJ" " the long wait was the icing on the cake. Why don't you fix your reservation system so the confirm doesn't get changed mid-travel",united,worldknits,0,,"Fredericksburg. VA" " the most frustrating flying experience. One continuous ""I dunno what time you will leave today. "". Dunno?! That's code for ...?",united,iamchriswoody,0,,"Richmond Virginia" " the new seats on the Canadaair regional jets just plain suck.",united,Mortars254,1,,"The Commonwealth of Virginia" " the nightmare continues... http://t.co/TsvgbrL15f",united,BVSCAPE,0,, " the only difference being you are both responsible and in a position to do something about them. Learn from ",united,MeYoItsMe,0,, " the os isn't controlled by me but rather . App is new.",united,jkentakula,0,, " the passengers waited inside the flight on the runway and returned back in o gate that should not count as a valid journey",united,bugstory,0,,"Baltimore. MD" " the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here.",united,Meyer47,1,,Iowa " the person is currently bettween gates 71A and 73 in LAX",united,colbycaterina,0,,lalaland " the proper response: sorry for your wait. what flight were you on so we can look into the issue. That's how would handle.",united,jalvich,0,, " the refund request functionality on http://t.co/5IMDckODfx is broken.i get a time out error.",united,rjewry,1,, " the refund team is far from customer care courtesy they need training on work ethics. So it's like sir u r lying how can I help",united,bugstory,0,,"Baltimore. MD" " the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air.",united,Veronique956,0,,"Brownsville. Tx" " the supervisor on situation- Stacey took all our details-no claim number given to us",united,Dayrean,0,, " the upgrade to first class was a nice way to fix your earlier mistake. Thank you!",united,heygorgevents,0,,"Grand Rapids. Michigan" " the wait time for a baggage question is 60 minutes that's crazy is there a limit to the amount of bags I can bring internationally",united,JesseLitsch,0,, " the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving. have to wait",united,brenduch,0,, " the wifi in the ewr lounge reminds me of the old days of dial up",united,newyorkwool,0,,"Birkenhead upon Hudson" " the worst customer service in Denver.",united,GregKuroda,0,,"The Garden State" " then send your Jeff Smisek on a trip with JetBlue or SW and make sure he takes notes. I would never choose to fly United again.",united,pongchmp,0,, " then watched my connecting flight in DEN pull away from the gate only to pull into THE SAME gate. SlapInTheFace",united,themkhiggy,0,,"Houston. TX" " then why do you bother responding? Your customer service is THE WORST. Never using you guys again.",united,sarahkorich,0,,"SLC | LA" " then why have I not received my call back its been 3 days...it's an infant car seat how am I supposed to go anywhere with my child",united,Nikki62878,0,, " there are a lot of unhappy cold people on the bridge in freezing temps for an hour. Not given any info.",united,brianaverna,0,,"CT. NY and most other states" " there are at least 3 of us on UA1564 at ORD waiting to deplane to catch UA4232 to CLT. Any chance of waiting to last second for us?",united,ghidinelli,0,,"San Francisco. California" " there is a disconnect between your PR group and the actual business strategy and employee attitude on the ground. liars united",united,thebadvillain,0,, " there is a sector whereby it says $0 in both bags...no bag allowance at all in international flight?",united,NancyDiaznancyn,0,, " there was 20 min to departure. no one waiting. On being pressed ground staffer threatened ""do you want to get to SF today"" fail",united,RohKapx1,0,,"DFW & SF" " there's no reason it should take 7-10 days to respond.",united,"Z_J_M_",0,, " they are all -pilots. FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :)",united,AlexSenchak,0,,"Boston. MA" " they did on a delta flight out of LAX which is why I should be compensated for my rental car there.",united,AlexandraLeahP,0,, " they had record of it being at Denver on the concourse prior to me gettin on the shuttle. I just want to confirm its location",united,Spencerklein,0,, " they had snacks available. just no fresh food...not sure what happened. but I'm sure we will grab a bite before our SFO connection",united,drooln,0,,"Keauhou. Hawaii USA" " they have access to the dial that makes it faster do they?",united,newyorkwool,0,,"Birkenhead upon Hudson" " they held the flight for our group of nearly 20 people.",united,cslhilo,0,,"Hilo. HI" " they helped me at the baggage service desk. Said bc TSA screening was down in FLL not all bags made it but bag will be in EWR @ 12",united,jakepoznak,0,, " they let us board again but will we fly this time? Who knows! shouldhaveflowndelta",united,throthra,0,, " they wouldn't let me on. Real nice of you! Just love your awesome service. And U have 2 people working this customer service line..",united,roryfreeman87,0,,california " they're not. actually. gate agent was so rude. now standing in a line waiting for reFlight Booking Problems. missed the only flight to STI. awful.",united,nikodunham,0,,chicago " this 2 hr delay is a vacation buzzkill",united,mitchheard,0,,"Austin. TX" " this airline is a joke my friends been trapped in houston since 7am sat and have no flight in sight unitedworstever trappedhouston",united,scottychadwick,1,, " this customer service experience will be tweeted for quality assurance.",united,jasminhunter,0,,"Portsmouth. NH" " this delay of flight UA4636 has been painful. I sure hope it doesn't cause me or my luggage) to miss my UA82 flight to New Delhi!",united,fambai,0,,"the nation's capital" " this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE!",united,PalenMcDermott,0,, " this happens all the time. United pilots are always in the exit row. America treats there customers better than their employees.",united,jjpd5,0,, " this is atrocious customer service.",united,KelliZink,0,,"Chicago & traveling the world" " this is besides the fact that one week ago you delayed me by 18 hours. i am not impressed at all.",united,andreamvdlg,1,,Edinbrah " this is despicable I spoke to many diff people & everyone is telling me something different I have a claim no. I need my bag now",united,"vina_love",0,,ny " this is for a check-in luggage. Employee told me not to include wheels in the dimensions.",united,middlebrowmadam,0,,"Southern California" " this is getting ridiculous. Now we're missing our connection.",united,OwlyJulie,0,,"Ottawa. Canada" " this is in ur Hemispheres magazine. I'm open to what will u do to make the ""flight more pleasant."" http://t.co/VrQDpqEPFW",united,JSHanselman,0,,"Boise. ID" " this is it... Last time I fly UnitedAirlines you screw up every trip now will be stuck in ord and miss work.",united,joepilot7,1,,"Toronto Canada" " this is me and my partners first trip to NYC I bought the tickets at the same time Please seat us next to each other ConF ILC0HP",united,"jerry_eckerman",0,,"Orlando. Florida" " this is not true. Gate agents 100% caused this. And we're not helpful. Thanks for making me miss connection!! http://t.co/xAIzW2isml",united,drwebber,0,,"Chicago. IL" " this is not what captain said! Your 820pm flight to San Francisco is delayed due to weather. UA1416 now departs .... failagain",united,vassko,0,,"San Francisco. CA" " this is nuts they said a flight was on the ground now it's still in Albany and they won't have a plane. Someone is compensating me",united,dmb41shows,0,,"Pursuit of Happiness" " this is the second time my flights been Cancelled Flightled... Like really?",united,sarahali,0,, " this is very disappointing. This is about customer service.",united,"riad_otoum",0,,"Louisville. KY" " this is why I fly ... Never have any issues",united,"Bharrison__",0,, " this may be the last time I fly your airline.",united,OldMarks,1,,"Mobile. AL." " this means within one week i will have filed 2 compensation complaints to your website",united,andreamvdlg,1,,Edinbrah " this team added 30 mins on turnaround",united,jcharvardapp,0,, " this will definitely be a trip to remember EWR-STI second of the season. first on seat 35A because it pays to be loyal!",united,"FIETA_DOC",0,,"Madison. NJ" " thnx",united,Gouwerijn,0,,"Alphen aan den Rijn" " thnx ^LO :-)",united,Gouwerijn,0,,"Alphen aan den Rijn" " thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today.",united,discobiscuit63,0,, " thnx for the info",united,Gouwerijn,0,,"Alphen aan den Rijn" " thnx!",united,Gouwerijn,0,,"Alphen aan den Rijn" " those whose pay to actually fly with you over 30k/ year deserve better service than a CC holder.",united,nyc2theworld,0,,"One of the C-gates at EWR." " three delayed flights and missed connections on first class flights and not get any compensation for losing those seats...",united,alysabaker,0,,"ÜT: 50.97861.-114.000116" " thx for checking in. Never got through via phone. On hold over hour. How long is too long to wait on hold? Ugh. csfail",united,andysiz,0,, " thx for update",united,ShawnaNewman,0,,"searching for coffee" " thx off the response. finally got through the 45 min wait and talked to someone.",united,"steve__chin",0,,"San Francisco Bay Area" " thx. Come hell or high water...",united,AndrewEllestad,0,,"Boise. Idaho" " time for a rant...you delayed my flight and still forgot my luggage...then delayed on the Tarmac. moments I love you United",united,caphotographix,0,, " time to give up my 1K status and switch to - you are so terrible I can't even describe.",united,ChrisPinTX,1,, " to DM you I have to follow you and I'm not doing that. Plus they're no more options. That's why I had to fly with you. epicfail",united,nicolasmm,0,, " to Late Flight now. but in future flights. train staff better to handle emergency situations. and ground staff in Customer Service",united,MyFitness52,0,,Washington " to be clear on my luggage comment. I am referencing the photo attached. Flight 6232 to JAC http://t.co/PnBajfkmHG",united,throthra,0,, " to recap. you bounced me off my flight. LIED TO ME. then hung up on me. What am I supposed to think/do now?",united,"patrick_maness",0,,"Rhode Island" " to speak to a real person to get this resolved politely and efficiently. (2/2)",united,sothenbethsaid,0,,Nottingham " to start 3xweekly B737-900 flights from NewOrleans to Cancun on between 9MAY-5SEP avgeek",united,AlMehairiAUH,0,,"Abu Dhabi" " to top it all off. your flight attendants talked loudly throug the flight. even when the lights were dimmed. Resulting in no sleep",united,"Matt_W_Scott",0,, " today take flight to san francisco. .. refuse to let us board with baby early... time we board wont let us take baby carryon bag",united,unvoiced,0,,Taipei " tonight you made this Fred Flintstone happy with an upgrade to 1st class. http://t.co/gKgKZLAwpR",united,minion444,0,,"Central NJ" " too big to properly manage flight times. There is such a thing as being on time. Or at least prepared with a gate when we land!",united,abecohenj,0,, " too long for 140 characters",united,DaveGraf1965,0,, " took this one just for you. Not a window. Also not fun if you get motion sick. http://t.co/m81rV0blxs",united,christinebpc,0,,"Houston. Texas" " took this picture on Thursday. awesome http://t.co/IVGpZSjtkW",united,jaypedde,0,,"North Plainfield. NJ" " traveling from FRA thru IAD to MCO tomorrow. concerned abt IAD weather. Can't change until advisory issued? Any advice?",united,MrsHeyGil,0,,"Obersulzbach. Germany" " traveling with 3 young kids!! Chose our original flights for a reason.",united,jackiehoglund,0,,"Boston. MA" " traveling with who is injured. Gate agent in Chicago was awesome helping her. TY roadwarrior",united,danazezzo,0,,"Ashtabula. OH" " tremendous. What would you recommend?",united,"c_hughes_88",0,,"Orlando. FL" " tried a different flight IAH-MNL 4/1/15-4/17/15. 6 flights are advertised for $1038 but are not bookable (due to partner error).",united,ljtypes,0,,"H-town" " tried calling too. but w/25 min phn wait means we'd miss options anyway",united,fortytoo,0,,"WX report for 41 Mile. Hwy 50" " tried other flight options as per weblink. non available for next 2 days. frustrating notgoodenough poorservice",united,Snow4meErika,2,, " tried that already & tried forgetting the wifi network connection. Still forces log in with incorrect email. Other suggestions?",united,rick4tkins,0,, " tried that. Cannot figure out where to go to get it.",united,prettytrini22,0,, " tried to and got through the whole 2.000 characters and I was not even done.",united,marylkrupa,0,,"Detroit. Michigan" " tried to book a flight IAH-MNL departing 3/31/15 returning 4/17/15 you are advertising 9 flights for $1051 that can't be book!",united,ljtypes,0,,"H-town" " tried to check it 40 mins before a flight rather than 45 mins and we are stonewalled by your employees...",united,ShawnMMcCarthy,0,,"NA. SA. Europe" " troubling news. time to raise the bar on legroom! http://t.co/nmbHNGnMkI",united,jaycalavas,0,,"ÜT: 39.768182.-86.167261" " truly the WORST day of flying I have ever experienced...",united,MyFitness52,1,,Washington " trying to book flight w/miles. Was on hold for 50m before I gave up. Need to get 6 on same flight using two diff and pay 4 1tix",united,danahajek,1,,"chicago IL" " trying to check in for tomorrow's flight. website keeps timing out. what's up?",united,danielbyrnes,1,,"QCϟDC" " trying to get a customer service agent. Just landed in SFO. Can't fly with 3 layovers with 3 kids!!",united,jackiehoglund,0,,"Boston. MA" " trying to reach him for the number. At last they have him on standbye and gave him 1 meal voucher for a potential 2 day standbye!",united,ScribblersNook,0,,"Atlanta. GA" " two hour delay for a plane that was visible from the airport. So far terrible customer service. neveragain",united,jasminhunter,0,,"Portsmouth. NH" " two service agents hung up on me the third was able to get me a flight on US air today. Three calls and 2.5 hours to get a flight",united,RJordan47,0,,Oklahoma " two years old. Birthdate 11/13/2012",united,The5y5Adm1n,0,, " typical caned response from UA. fix your crappy performing. last placed/ranked airline in this century!",united,BALLarsen,0,,"Danville CA" " typically once you get the problem fixed - then the crew expires - and the delay turns into a Cancelled Flight...",united,DaRenton,0,,Colorado " u Cancelled Flighted my flight from IAD to JAX. Was supposed to use plane from BNA but u used that plane for another destination instead. 1/2",united,jimbradshaw4,0,, " u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none",united,apopnj01,0,,USA " u lost my bag and would not refund my bag fee? Does that make sense to you? And yes I already called cust svc. They said no.",united,ms06883,0,,"fairfield county. connecticut" " u would not be able to rebook me to get home any sooner than a now 2hr delayed flight. linesforever customerservice fail again",united,chefpaulcia,0,, " ua1673 still waiting! Supposed to depart 9:08",united,"Twist_OP",0,,Midwest " uh - I booked it through the UA website. Why the price change?",united,LifeofPL,0,, " uhuh.Group trying to get out of Nashville and into IAD today instead of tomorrow.why be preemptive though... https://t.co/yBv0xaowKv",united,"jeeden_1",0,,"Purcellville. VA" " unacceptable. 403 was 90 min Late Flight for a 'missing screw' our flight to Tucson left before we even landed",united,"_Charette_",0,,"SE AZ By Way of HV" " unavailable leg that registered hours after being sold out. Only option to offer after 45min was +$400/ticket or Travelocity (2of2)",united,AnneGillaspie,0,,"Austin. TX" " understanding the situation we waited and it was opened until 10:30pm",united,mariachan90,0,, " unfortunately still on the Tarmac at and definitely missing my ride from GonnaBeALongNight",united,DJPartyMarty,0,, " unfortunately. that doesn't help. Just an automated computer.",united,PAIGER33,2,, " unfortunately. they didn't. I asked the staff if they could help. they said we should ask ppl in our row to switch. but no one would",united,damahoff,0,,"Milwaukee. WI" " unhappy with your new mileage rules :( - was my main reason to keep flying united. Will have to take my business elsewhere",united,totocol,0,,"iPhone: -33.875538.151.196533" " united flight UA3774 after two delays just Cancelled Flightled no explanation & no more flights to Norfolk that aren't booked. Renting a car.",united,GetxGnarly,0,, " unless it's on you guys. im good.",united,Tgoody9,0,,"Sarasota. Florida" " unsmiling rep. told us hotel shuttle comes ""like every 15 minutes."" Breezy 30 min. Late Flightr we're taking a cab. You going to reimburse?",united,elbrooklyntaco,1,, " updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices?",united,davidchernin,0,, " used to (still do?) let you listen to flight radio...I often did...interesting to me TCMParty CE3K 31DaysOfOscar",united,joelrwilliams1,0,,"Greensboro. NC" " usually your lounge staff are fantastic! Except today in MCO where almost denied entry to lounge even though traveling united-first",united,CristineKao,0,,"Chicago. IL" " v upset with your disability ""services"". When I told one of your employees I was carrying medical equipment she was very rude.",united,fuchsialipstick,0,, " very disappointed in CC. Purchased ticket online w/ voucher and charge full amnt. Would not hold price after refund. Unacceptable",united,adamnoontime,0,, " very exasperating I'm having a difficult time with Flight Booking Problems as the error message says you're undergoing maintenance. Really. now?",united,MERBARAT,0,,"Chicago. IL" " very missed daughter suppose to dpt ORD :59pm - dpted 8:30pm -checked week's average for UA3645 -shameful! 7 day average 7:54pm",united,mareshaw3,0,,"Ottawa/St.Louis" " very poor customer service. I WILL think again befor Flight Booking Problems another United flight.",united,nicoleleigh85,0,,Sheboygan " very unhappy at no response to complaint emailed on 2nd Feb ref.8441639. Awful customer service!",united,missinver,0,,Larne " volumes. profit up http://t.co/pKfI9bTtzf aviation aircargo http://t.co/BBj6kMTYUl",united,aircargoweek,0,,"Redhill. UK" " waiting 12 mins and counting to get through to Global Services....something going on?",united,franknoc,0,, " waiting for flight 4567 to memphis. Incredibly rude gate agent waited until after departure time to announce delay. (1 of 2) rude",united,thodge77,0,,Memphis " waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http://t.co/hBsJ2sF17h",united,"J_Okayy",0,, " wanted to point out that not one United crew has been sympathetic. Questions unanswered. MileagePlus is starting to look like a joke",united,jasoncarpio,0,,"San Francisco. California" " wanted to. but you Cancelled Flightled my tickets.... They were too special i guess even for united.",united,qlabelle11,0,, " was a sponsor of the oscars? No wonder it was a half hour delayed. Oscars",united,markymark928,0,,"Buffalo. Ny" " was forced to book a flight on a different date than originally planned for a higher price $1130 felt like a bait and switch tactic",united,ljtypes,0,,"H-town" " was in the air. Just DMd you",united,140JustinC,0,,"Fredericton NB" " was never given one",united,mac8315,0,, " was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going",united,AndyA3,0,,"San Francisco" " was so on point for 5/6 of my flights this past week . . But this last one really sucks shit",united,denitiodeltoro,0,,"The Town" " was such a better airline when you were Continental. $75 service fee + $75 Flight Booking Problems fee + $25 talk to a human fee: FU!!!",united,simplyweber,1,,"East Hanover. NJ" " was that English? I'll DM though I don't think you'll make a plane appear.",united,ChelseaRhane,0,,"San Diego. CA" " was told by Supervisor that United disconnected their customer support so there was nobody to address it now. igiveup",united,karalynnholt,1,,"San Antonio" " was trying to change a flight online but got an error can you help via DM?",united,Rapetti,0,,"San Francisco. CA" " wasn't trying to Cancelled Flight. just trying to change my award ticket. same date and place. but thanks for sending the link. I know the fee",united,hart0277,0,,Chicago " wasting time at baggage claim thanks to your dfw ground crew who checked my bag in without actually checking for space frustrated",united,omerrana,0,,"Dallas. TX" " we are delayed in San Pedro. Belize. We are scheduled to fly out at 3pm from Belize City to Houston. Will you wait please?",united,RussPJohn,0,,"NOLA Reb" " we are never going to get to out gate at this rate.",united,OwlyJulie,0,,"Ottawa. Canada" " we are on two more flights today. let's hope the kit does not get the same treatment!! http://t.co/Pd3nbAAkxH",united,robthecameraman,0,,Tetbury " we are sitting on the runway for 2 hours! It is ridiculous!!",united,gorgeousjack,0,,"GORGEOUS UNIVERSE" " we are the airline that has Cancelled Flightled flights TOMORROW to the NYC area",united,lowenberg,0,, " we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? jailbreak RAG",united,"theycallme_HH",0,,"Orleans/Tarpon Springs/London" " we booked at the same time AND he called was told confirmed we were linked. Even after he had to make changes to his rez.",united,souleyoga,0,,"iPhone: 40.773155.-73.872490" " we can't all be american airlines I suppose... http://t.co/0EWj7oKlji",united,"jeeden_1",0,,"Purcellville. VA" " we finally just arrive to Bogota. good but long flight!!",united,santiagopinzong,0,,Colombia " we followed the baggage rules on your website and was still charges $150. But only going one way",united,MissMcB76,1,,PA " we got it. thanks.",united,WilliGranny,0,, " we had a wonderful flight attendant named Leah that was with us from lga to den. then den to anchorage!",united,RobandMeg,0,,"Staten Island. NY" " we had four scheduled flights on this reservation and literally did not take one! Unreal",united,"_mhertz",1,, " we have been told that it's lost...you guys don't know where it is",united,ShawnMMcCarthy,0,,"NA. SA. Europe" " we have developers flying down tmrw morn. w/45 min layover. there is an earlier flight to have 1.5hr layover. can move them up?",united,setfive,0,,"Central Sq. Cambridge. MA" " we have tried to change our flight THREE times on the phone and got disconnected each time.",united,tweets1971,0,,Boston " we just almost had a major accident on ua3710 ... How about passing on some information to those of us waiting on plane!!!",united,peterdawe,0,,Toronto " we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small!",united,"The_Playmaker20",0,, " we just left (delayed). http://t.co/XzBAjMiekx",united,mrp,0,,"sf - austin - sydney" " we need a new flight to Tucson",united,"_Charette_",0,,"SE AZ By Way of HV" " we needed them here asap. Will they make it on today's flight?",united,michaelsalinger,0,,"mentor. Ohio" " we needed to be at steamboat for a meeting by 3pm so we took a shuttle. The United customer service people said the bag would be on",united,Spencerklein,0,, " we rebooked and disappointed we have to wait a whole day to start our vacation. At these fares United should have top notch service",united,LMSNaomi,1,,"deep in the ❤ of Texas..." " we showed up to our flight several hours early. Tried to call & was on hold 15 min b/f call disconnected.",united,karalynnholt,1,,"San Antonio" " we still need help. Hung up on twice. Customer service rep said there is no way to help between the gate rep and phone rep.",united,Jodieepps,0,,Michigan " we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you!",united,Clashysass,0,,"Somerville. MA" " we were not given the option of using our United TravelBank in a recent Flight Booking Problems! Any help in using or recouping these funds? Thanks!",united,Kalbozey,0,,"Southern California" " we were told when we checked in. as soon as we were allowed to. that there are no other seats available on the plane except middle.",united,reccewife,0,,"Kingston. Canada" " we will be at the airport first thing in the morning",united,c4pyro,0,, " we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot!",united,jlgustafson1,0,,DEN " we're still waiting to find out your rep is working hard - most upset about having to wait to tomorrow pm to get to mammoth",united,kbleggett,0,,"Ottawa. Canada" " we've been here since 3am and you've Cancelled Flightled our flight twice",united,sarahali,0,, " we've been seating for 5hrs inside flight UA936 at IAD delayed. We've only been offered water & cookies in business class. failed",united,mesapuyo,0,,"Washington-Vancouver-Medellín" " we've been waiting 45 min for a gate at SFO... Yet so many of them are free. Your excellence in operational efficiency is showing",united,scottecrouch,1,,"New York & Washington. D.C." " web app won't let me upgrade seats. call center wait time is 20 minutes plus. just want to get more legroom but it's a pita",united,DiqM,0,,here " website says my flight is on time. It leaves in 15 min and nobody has boarded yet. pathetic needtobehonest",united,"Randy_King_SF",1,,"San Francisco. CA" " welcome to our world. that's a snow world today. Goose Bay. Labrador. Canada. http://t.co/4kI6Xr67nk",united,AirLabrador,0,,Everywhere " well for a start it would be nice if your ticket was actually in the system when you change a flight",united,alysabaker,0,,"ÜT: 50.97861.-114.000116" " well if you don't want your customers to be frustrated compensate them appropriately when you screw up royally!! fakesincerity",united,BVSCAPE,1,, " well it IS John Hughes' birthday. But I will stick w the plane & hold off on trains & automobiles. Gate workers are doing well.",united,ToddWalsh,0,,"ÜT: 33.449738.-112.049072" " well perhaps you could highlight where that is stated. We travel between Canada & USA on United with only Nexus",united,SSest72,0,, " well played. ^LO.",united,DanSeldow,0,,"New Jersey" " well someone should tell that to the employees at the Denver baggage claim. Still no bag!!!!",united,tpensari,0,, " well sorta....we r trying to get to Aquadilla. PR but only 1 flight goes there a day. All are booked. UA Cancelled Flighted our flight to NJ",united,"questions_faith",0,,"Elkhart. Indiana" " well that's big of you but I don't have terribly high expectations at this point.",united,DianeReischling,0,, " well the income flight to dca to take us to ewr was delayed and it made us miss our connection to FLL so yes hotels were necessary",united,Belendelcanto,0,,Seattle " well this one missed the mark. She was in a snit from the minute I stepped up to the counter",united,MMMarketing2014,1,,"#Westford #marketing" " well. As of yet. our checked bag has already vanished and we haven't left the airport yet.",united,"wit_knee_jones",0,,Chicago " well. considering every agent before claimed they were unable to help with everything else. why waste more time to hear 'call corp'",united,throthra,0,, " well. thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. stillmakingmepoorthough",united,qlyss8,0,,"Texas. USA" " well. you can't fix me missing my buddies 30th bday because of negligence but you can attempt to make up for it.",united,throthra,0,, " went to Customer Service kiosk and they were able to help out! Still thanks for following up!",united,jesuisJOse,0,,"New York | Chicago" " what I don't understand isn't flight that I paid premium for getting Cancelled Flighted and the best you can do is next available flight...",united,PFcurator,0,, " what a joke. Hang up on customers!!",united,MissMcB76,0,,PA " what a long day of delays. Please get us to Dallas tonight!!!! Fingers crossed!!! winterstorm2015 whichisworsedenordfw.",united,trinjw,0,, " what a nightmare!! Both sides of my flights are a disaster! At Houston getting attitude cuz I was sent to ticket counter",united,MMMarketing2014,1,,"#Westford #marketing" " what a pointless tweet. At least asked me to follow them to try and resolve",americanair,"_mhertz",1,, " what about the poor customer service at checkin at Kansas KCI?!? That's it???",united,bmorrismusic,0,,Ireland " what do I do if something is missing from my checked baggage?",united,lifeisabeech8,0,, " what do you have in mind?",united,SupaZ22,0,,"Chicago. Illinois." " what do you think missing meetings is worth? A flight voucher? I fly all the time. so what would make it right?",united,zackintheusa,0,,"columbus. oh" " what exactly do you hang on this hook? http://t.co/ZHxOk07Aqa",united,hadAbadWeek,0,, " what gate is ua5396 leaving from?",united,tmarsh83,0,,"NEIN. London. or Maui." " what happened to flight status map? It was so cool..",united,stylistadvocate,0,,"Ratner Companies. Hair Cuttery" " what if business as usual meant dropping the bully mentality and fostering inspiration for a greater business EmployeeRelations",united,OHaraAmber,0,,"Wheatridge.Colo" " what incentive do I have to give you another chance?",united,"_LaVitaLoca",0,, " what is going on with baggage claim in Newark! tiredandwanttogohome",united,dstamberg,0,, " what is that going to do for you? Nothing just like you always do",united,Meyer47,0,,Iowa " what is the problem with your flights to ny today",united,Caraba10,0,, " what is this subtlety gate changes? Are you kidding with me?",united,"kaf_silva",0,, " what is your plan to reduce delays?",united,stephaniefoos,0,,"Boston. MA" " what the hell? Flight 746. Delayed since 3 pm. finally boarded and now sitting on the tarmac? Is this f&&%$cking plane Ever leaving?",united,hilary33836700,1,, " what time does check in open for flight no UA80 from Manchester to Newark today ?",united,paula1231970,0,, " what time should I arrive at the airport for my 6:15 am domestic flight out of San Diego?",united,Merrick757,0,, " what time? Who can I call. I need my skis. I will go to the airport and get them. No more faith in United.",united,mortgagesbycoop,0,,"New Jersey" " what would it cost",united,chaddock38,0,,"Dartmouth. MA" " what you did was illegal and a breach of contract. I will be in touch but not through your ""customer feedback""",united,"Atrain_8",2,, " what's a girl gotta do to get a flight name change when SHE bought one for a mean ex boyfriend and needs a girl's trip stat?!",united,SmartBlondeSolu,0,,"Fort Worth. Texas" " what's a good number to call to speak with someone about how you can fix what you did to 50 people and their luggage on Saturday?",united,throthra,2,, " what's going on with the mileage plus accounts? Login through username and email have been down for at least three days.",united,tannad2001,0,,Chicago " what's the best way to get your tickets? Print off at home or go to check in desk?",united,BryceHuffman,0,,Saskatchewan " what's the hold up with flight 6475 from SLC to DEN??",united,CBench79,0,,"Salt Lake City. UT" " what's the point of asking for details about a servicedog when you book if your flight crew doesn't read them? (Continued)",united,CassiusCCIDog,1,, " what's the point of offering a free checked bag of you lose it?",united,"dnr_pr",0,,NYC " what's the status of flight 1008 Bogotá-Houston?",united,"Laura_GomezRod",0,,"Phoneix. AZ" " what's with the layover in Canada from the UA125? Is that scheduled?",united,MissDanaJones,0,,"Berlin. Germany" " what. you forgot to tell them the flight was coming... Thanks for allowing me to miss my connection",united,ABBaitCo,0,,"Bethlehem. PA" " whats UA 1205 lax - newark ??",united,manuel261984,0,, " when I click that link it wants my flight info. I haven't booked a flight yet. I read you waive fees for military. it this true?",united,"D_WaYnE_01",0,, " when I read it say ' in some cases' can you please define this for me. when for example would it not be the case?",united,"Jo_Frost",0,,Global " when a 2 hour flight turns into a 3:30 ordeal...sigh",united,DustinDreams,0,,"With Carmen SanDiego." " when an airline causes the missed connection u would think they would take whatever steps to remedy that screw up.",united,nikitee94,0,,"Long Island. NY" " when is my plane coming? Been delayed for almost 7 hours. No plane.",united,TuraPeter,0,, " when southwest did this to us -- a mechanical problem at least they gave us round trip vouchers. Will you step up to the pLate Flight too?",united,jordanslott,0,,"Jersey City. NJ" " when will I hear? Guitar was damaged in December. I use my guitar to earn a living. Get your act together!",united,larissatandy,0,,"Vancouver. Canada" " when will you offer real food in american clubs like the amazing food you offer in Heathrow?",united,samsonola,0,,"New Orleans" " where are our luggages? With a group and over 20 luggages are lost",united,LEAisMYidol,1,,"Lea Michele" " where is my bag?? I'm in Mexico about to go build a house & my suitcase never got on my flight from CLE w me. I need it. SAN68059M",united,meigheyburn,0,,"Akron. Ohio" " where is my flight voucher?",united,andreaSanger,0,, " where is our luggage",united,SCVPools,0,,"Southern California and Hawaii" " where's my damn bag??",united,tpensari,0,, " where's the crew for ua748?",united,JSJ35,0,,"Blue Area of the Moon" " which is why my next flights to Miami will be on another airline.",united,elliotg9,0,, " which now has maintenance issues with an undetermined amount of time until the mechanics even arrive",united,legendjohn11,0,, " while busy on his cell phone ???",united,AviNewYork,0,, " who authors this fiction? I just heard on radio we don't even have a jetway secured yet UA5037 CMH http://t.co/T78k7aBtWF",united,jeisensc,0,,"San Diego. CA" " who can tell me where they are?",united,rizolltizide,0,,"St. Pete" " who compensates is for the delays caused by the fact that you don't have enough flight attendants?? http://t.co/96apr35qan",united,D4Duskes,0,,Montreal " who do I need to contact regrading a complaint and to get a voucher funds for future travel on United?",united,jbishop309,0,, " who is in charge of making decisions over there? Cancelled Flightling flight UA1150 was unacceptable. I should be in Belize right now.",united,NoahLocke,0,,"Madison. WI" " whom can I call to discuss - as I was told that united has no phone contact with passengers - this is absurd...",united,Ssanchik,0,, " why I won't check my carry on. Watched a handler throw this bag -- miss the conveyer belt -- sat there 10 min http://t.co/lyoocx5mSH",united,AlexanderPancoe,1,,Chicago " why am I to believe they will help when customer service couldn't? Like I said. I want a number to someone who can fix what you did.",united,throthra,0,, " why am i mot getting my refund?",united,mlipschits,0,,"Jerusalem-London-Antwerp" " why are there no early morning flights from HNL to anywhere in the continental US? Example- Monday 4/20. Need flight to PHL",united,JoeRychalsky,0,,"Wilmington. Delaware" " why are you charging people to see the freaking flight map? https://t.co/AgPb45v8wt",united,TheBarnesology,0,,"Houston. TX" " why are your SFO->:BOS nonstop flights not competitively priced with those of JetBlue and Virgin? $179 vs $324. Identical times.",united,CluelessTroll,0,,90210 " why are your agents working so slowly to rebook people who are on UA1481. We have all wasted an entire day at STT.",united,"kenny_khoo",0,,"London. ON" " why couldn't you have changed the tire of my delayed UA1127 flight when it arrived instead of waiting until boarding?",united,MattBellingeri,0,,"San Francisco. CA" " why de-ice before taxing? Maybe it makestoomuchsense ? shouldhaveflowndelta unitedsucks ",americanair,throthra,0,, " why do I check in online if I still have to wait in line for an hour to ""check in"" at counter? fuckinlame ",united,fredcarlton,0,, " why do I have to go thru the details of the flight I want w/ the recording to then repeat ALL when a real person gets on the line?",united,VCollins82,0,,"Washington. DC" " why do I have to request refund? Why charge twice in first place?",united,jfmusial,0,,"New York" " why do you bother surveying me!",united,khigdon1,0,, " why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts",united,GalbraithPeter,0,,"Kingston. Ontario" " why do you hate your passengers?",united,aminghadersohi,0,,"San Francisco. CA" " why do you hire POS pilots? Thanks for ruining my trip and not allowing me to see my buddy as he turns 30. unitedsucksdick",united,throthra,1,, " why do you want me to be loyal if don't let me carry on my bag that easily fits in overhead",united,toromiller,0,,"Boston. MA" " why does it cost $547 to change the city of origin when the same flight on http://t.co/8FMZZOltv9 costs $165 customerservicefail",united,havecl,0,, " why doesn't my daughter. booked with my gold member miles. get on the upgrade list for her flight tomorrow?",united,RyanSennett,0,,"Vancouver. WA" " why don't you allow families with small children to board first anymore? Our next flight will be on another airline...",united,Ofbikesandbirds,0,, " why don't you de-ice while the plane sits there with no one in it for 2 hours ?? Or we could just delay :/",united,201Chef,0,,"201-600-2130" " why don't you ever print my known traveler number on my ticket? Because of this I never get to use the TSA prescreen I paid for",united,stevestillalive,0,,"San Diego. CA" " why haven't you updated that flight 4411 is delayed? Super frustrating",united,laurenaddell,0,,"New York. New York" " why is it that Sundays when my husband travels to Chicago he's stuck at Tarmac & misses connecting flight always",united,sandyrojasstory,0,, " why is my flight from mke to ord getting delayed? Our gate attendant is not communicating!",united,Kthrngllcksn,0,, " why no preferred security line anymore. My TSA pre-check didn't pull on my partner flight! Platinum spoiled",united,CoachJoette,0,,Tampa " why not? Is it a law or a policy?",united,LarkAfterDark,0,,Harrisburg " why the hell do my miles expire? Was really looking forward to accruing enough for a free flight in 10 years.",united,mikebrandes,0,,"Minneapolis. MN" " why would a person take hours and hours of wait time just to tell a lie",united,bugstory,0,,"Baltimore. MD" " why would they make me share a room?",united,kbleggett,0,,"Ottawa. Canada" " why would you overnight my bag Wed to an unknown location with a courier company you apparently can't contact!",united,"szymanski_t",0,, " why? So I can waste more of time on this airline to get an automated message? Disappointing as always.",united,ADolledUpBlog,1,,"Salt Lake City. UT" " wi-fi on 737-800 (aircraft 3511) didn't work entire ORD-DCA flight this morning",united,"e_russell",0,,"Frequently DC/NYC/San Diego" " wifi wasn't working onboard.Alerted attendant re socket.You sent me to a hotel for 24 hours with 7$ Vouchers??no wifi at hotel",united,SagiRoi,0,, " will I make it with the delay?",united,TheKevinDent,0,,"Look behind you" " will do. Just need to get CVG.... and my bag too. Thanks",united,swolfhoops,0,,"Loveland. Ohio" " will do. Thank you!",united,TiffanyHaverly,0,,"Washington D.C." " will do. Thanks for the help. Cheers",united,CDNTravelGuy,0,,"Toronto Area" " will do. Thx. Been sitting on plane now for 2.5 hrs and now we have to refuel! I can't even make this stuff up.",united,"Charlie_Mich",1,, " will flight 5559 to YYC be providing free food when we are allowed back on board after the ""broken lightbulb""",united,RickWasfy,0,,Calgary " will lose my bag but won't give me free pretzels frauds",united,HamborgJack,0,, " will the kudos to capt. Herman be relayed to his chief pilot or should I be emailing someone?",united,garycirlin,0,,NY " wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! 👍",united,KennethRMurray,0,,"Kenosha. WI" " with Karen and found her unhelpful and rude called United at the time & told she could board but Karen would not accept",united,SSest72,0,, " with about 25 people trying to get on flights",united,roryfreeman87,0,,california " with the purchase of my ticket i am entitled to check in 1 bag however i am being charged an extra 25 dollars for domestic transport",united,andreamvdlg,0,,Edinbrah " wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. wastedtime",united,"Ted_Bray",0,,"Colorado Springs. Colorado USA" " wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!!",united,LarkAfterDark,2,,Harrisburg " worked out after all. Thanks for your immediate reply!!",united,KapuriaMd,0,, " workin on it. Waiting on him to reply.",united,ScribblersNook,0,,"Atlanta. GA" " working with Lisa J at ORD. she's working hard for us. but this is still VERY disappointing. was on 634 to EWR.",united,nikodunham,0,,chicago " worried the cold weather or snow would delay us this morning. but no it was the pilots. stillwaiting",united,SchoeckSTIC,0,, " worst AIRLINE",united,RegYohanan,1,, " worst agents in US at Ft. Lauderdale Airport: passengers stand in line. getting status alerts & still didn't make an announcement",united,GYank,0,,"LA. NY. Chicago & St.Louis" " worst airline ever after 70+ legs of travel I am officially done. On time is not in their vocab. I'm taking my premier status to A",united,khigdon1,0,, " worst airline ever! Staff is nasty. wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM",united,pongchmp,1,, " worst airline ever. Thanks for the slew of rude agents and staff making my delayed flights even worse.",united,jefftang1975,0,, " worst airline in the world-8 delays. gate agent loses her mind over 1.5 lbs and charges me $100 on top of the $25 I already paid!!",united,BrianReinert1,0,,"Las Vegas & Atlanta" " worst customer service experience ever. 40 minutes to get the jetway to the plane at EWR tonight. Flight 354 Disappointed",united,drr51664,0,,"Central NJ" " worst flight experience I've ever had. Will never ever fly your airline again.",united,MikeJJT,1,,"New York. NY" " worst flights I've ever had. ground crew ignored our plane. made me miss flight and now I have to cover the cost of a hotel. DEN",united,chocolossus,1,,"Vancouver. CA" " worst flying experience ever and they tried to blame it on ATC?! I watched them load bags for 30min after boarding 45min Late Flight",united,kaobrien812,0,,"Medford. MA" " worst service ever 😈",united,boombaby55,0,,"san diego" " would be hard to be worse than last time but I'm sure you'll give it a shot",united,"Matt_W_Scott",0,, " would love help getting there today. In EWR now. Will take any airline and connections. Thx",united,DanaHFreeman,0,,"Burlington. Vermont" " wow you even answered back! Awesome! That's customer service!!! usairwaysfail",usairways,mydulcebella,0,,Pennsylvania " y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry.",united,elbrooklyntaco,1,, " yall should probably work on that.",united,etiyi,0,,"." " yea I saw that I'm moving to China and have 5-6 bags will pay whatever but wanted to make sure it was ok to bring that many",united,JesseLitsch,0,, " yea get me to phoenix already. Delays all day with you people. It's bullshit.",united,macefaceeeee,1,, " yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed hotelliving",united,scottychadwick,0,, " yea. a refund. Your airline ruined our trip.",united,katieclaytonn,0,, " yep that's correct. I got an email at 12:30 am that the flight was Cancelled Flightled. doesn't matter now flight into atl is delayed. thx",united,bcarlsrud,0,, " yep. after long waiting on the phone we managed to rebook it. Hope it will be a pleasent one. Thanks for ur help.",united,MetinErtas06,0,, " yep—used that twice: no case id numbers assigned: just tried it again-get screen that says. “thank you for submitting your request”",united,"school_tales",0,,"midwest and sometimes Spain" " yes LHRT2 lounge is fantastic. if only the US ones could be remotely similar!",united,"john_escreet",0,,"New York" " yes 1427 Cancelled Flightled. Moved to 333. I'll figure out car rental changes and such.",united,pwaggs,0,,"Washington. DC" " yes I did. Terrible service from your courrier",united,jeanvirgile,0,,Brossard " yes I do.",united,"FIETA_DOC",0,,"Madison. NJ" " yes I filed a claim & hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep & no reimbursement.",united,PreyingMantis02,0,, " yes I have",united,"vina_love",0,,ny " yes I have & they're unsure when it would come.This has never happened on any airline and my first time with disappointed",united,liveitup09,1,, " yes I have and I was calling in regards to speaking to someone about it even further. but unfortunately i was just bounced around.",united,almaaa08,0,, " yes I've boarded this way many times & have never had to show my pass on the Tarmac multiple times. Path was railed off. Only 1 way",united,AndyA3,0,,"San Francisco" " yes at 2am...but now back on a plane again and delayed again due to baggage loading issue... http://t.co/NfAQHhr09j",united,kennykhlee,0,,"San Francisco" " yes but taking two days to get bag delivered. Missed a full day skiing because of this.",united,"HILL_PARTYofone",1,,"Omaha. NE" " yes in Lusaka. Zambia. My guess is the bags never made the plane at IAD.",united,michaelsalinger,0,,"mentor. Ohio" " yes it is partly used. the del-ewr is used. the return flight was Cancelled Flightled due to technical glitch in operations",united,bugstory,0,,"Baltimore. MD" " yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet",united,jasonpblakey,0,, " yes of course I have. Is this how you treat customer with no recourse?",united,zackintheusa,0,,"columbus. oh" " yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy. but...",united,megfalcone,0,, " yes please! Trying to get to POP- in Newark now....",united,cehertz,0,,btv " yes please. Going to drive the 6 hours.",united,Kwilusz1,0,, " yes refund my ticket and give me email address to let u know what happened",united,JimRessler,0,,nyc " yes staff were rude and unempathetic. I needed jacket and tablet by 4 got at 11. If u take carryons cause plane full.don't lose em!",united,NursesLeading,0,, " yes still need assistance I don't have a flight home due to change in flight u made I miss all connections !",united,CanadianCowgirl,0,,"Nova Scotia" " yes there is when you keep getting the same robotic answer.",united,"dlm_3",0,,Global " yes to more food! Add some gluten free options while you're at it",united,DarianDavis,0,, " yes to three different checkers along the walk to the plane. Overkill",united,AndyA3,0,,"San Francisco" " yes was trying to upgrade my seat. Now there are no available spots",united,DanVidayo,0,,Earth " yes we are in EWR and it was corrected but just the fact the it was beought up for us to share rooms is unexpactable",united,Belendelcanto,0,,Seattle " yes when I got to the gate I specifically asked if there where any other seats. Very discouraging to walk past the crew. 37d",united,jjpd5,0,, " yes when I landed.",united,elloecho,0,,"Near Washington. DC" " yes! I'll be sending an email to customer service today.",united,divvashi,0,, " yes. Bags came 1 hr after I arrived at baggage claim. Awful experience on the ground at BHM",united,mamijeanna,0,, " yes. David Allan send an email with this number (KMM24999563V99860L0KM) and case 8719519",united,nydia376,0,,USA " yes. Houston Int'l. Bush.",united,lskingdavis,0,, " yes. I know that. The question is ""why is that still the case""? fail",united,jamescmcpherson,0,,Brisbane " yes. I want to complain. Your coworker was neither. Is there a customer service point airside?",united,jamieduchess,0,,London " yes. I've been waiting for four hours and no one has been able to help me.",united,ralonG2013,0,,"just living the dream" " yes. On a nonstop to Memphis tomorrow morning. With the snow coming in I got my fingers crossed it will go.",united,CoachMcRoberts,0,,"Oxford. MS" " yes. Thx! At 10:35 (landed at 9:20).",united,laboyd99,0,, " yes. We waited in line for almost an hour to do so. Some passengers just left not wanting to wait past 1am.",united,CPoutloud,0,,"Washington. DC" " yes. a paper voucher that I got on January 26th 2015",united,nydia376,0,,USA " yes. after landing at 930pm last night. Spoke to 10 baggage claim customer service reps. Finally spoke to one amazing ticket agent.",united,hannahcbeck,0,,"Hoboken. NJ" " yes. after this awful weather it appears I can get home",united,jbuhl35,0,,"Washington. DC" " yes. but it's not looking. The ticket agent at out terminal dismissed us and we missed a chance at a Miami flight then to DR",united,artistanxiety,0,,"Punk is the preacher." " yes. but still now answers. Many have not had their luggage for 3 days! Unacceptable!!",united,mortgagesbycoop,1,,"New Jersey" " yes. but they still don't know where it is. I've been told it might be on a flight. but now no one can confirm it.",united,ParsnipButter,0,, " yes. computer would allow me to get to San Diego quick but customer service will not help. Says can't rebook http://t.co/KcVUbUYExc",united,rayja9,0,, " yes. supposed to be here by 6PM. I have a Board Meeting tomorrow. Fingers crossed.",united,"ASID_CEO",0,,"Washington. DC" " yes. we've been with the agents for the last 50 minutes. One of the agents have been very rude. but thankfully Ladan has been nice.",united,OohLaLa09,1,,DC " yes. would love an upgrade or voucher. please give me a call 9148445695",united,rabbijfranklin,0,,Needham " yes. you can. I will DM.",united,misslindahong,0,,"St. Louis. MO for now" " yes... A ride home would be perfect.. A fete one would assume possible after charging 1600$ for a domestic flight... Ps we deplaned",united,"no_patients",0,, " yet again you disappoint. Sitting at IAD for UA3728 for 3.5hrs and you can't seem to know why the plane hasn't left Albany. Fail",united,acmejla,0,,"Carmel. IN" " yo. you need a new website really badly. This day and age...",united,"_BenHoffman_",0,,"Venice. CA" " you Cancelled Flight my flight. I wait in line to get rebooked. when I'm at the front you make me go to another gate and I lose my place.",united,generationKYLIE,0,,"Washington. DC" " you Cancelled Flighted our flights for no reason & now we have been on the phone for AN HOUR on our vacation. Why?",united,KelliZink,0,,"Chicago & traveling the world" " you Cancelled Flightled my flight without notification?",united,DVERandy,1,,"WDVE PITTSBURGH" " you a bish",united,cedraughn,0,,"senior / mount airy" " you advertise the flight and its still on you website and still can't be book. spent over 2 hours with united support",united,ljtypes,0,,"H-town" " you all do a wonderful job today. Got my wife. daughter. and myself from PGH to Orlando after out flight was delayed luggage and all",united,rhettmcpeake,0,,Pittsburgh " you already have vomit so you are halfway there",united,"Co_Semie",0,,"Space City. Hong Kong. NOLA" " you always surprise me with the awfulness of your airline. You guys suck. worst",united,BeyondStatusQuo,1,,"Los Angeles" " you are by far the worst airline. 4 plane delays on 1 round trip flight. How is that possible.",united,"JW_Blocker",1,, " you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!....",united,"tiffy_mac",0,,"Brighton. UK" " you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. frightening",united,TV2Frode,0,,"Bergen. Norway" " you are making me miss big snow in Montana. Not cool.",united,SchrammRyan,0,, " you are offering us 8 rooms for 32 people FAIL",united,kbleggett,0,,"Ottawa. Canada" " you are one great airline ❤️",united,"Emily_VII",0,, " you are really trying me today.",united,madmcferrin,0,, " you are terrible.",united,"doug_samuel",0,, " you are the worst airline in the world! From your crap website to your worthless app to your Late Flight flight. You SUCK! Just shut down.",united,tinsleyjim,0,,"Mountlake Terrace. WA" " you are the worst. I will avoid you like the plague.",united,ousoonerfanatic,0,,"Semiahmoo. WA Soonerland" " you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back. total BS",united,hart0277,0,,Chicago " you ask a lot of customers who you routinely screw over. You know that. right?",united,JSJ35,0,,"Blue Area of the Moon" " you asked me to DM then ignore them. Please assist in changing to another flight today- 21 Feb fra to mco avoiding IAD.",united,MrsHeyGil,0,,"Obersulzbach. Germany" " you better hold my flight to Tucson 5237. just landed in Houston after an hour delay for some minor computer problem",united,Aeisinger,0,,Deerfield " you board a 630a flight and then Cancelled Flight it because it doesn't have a pilot? Now I miss my meeting Atlanta because someone slept in?",united,Enix23,0,, " you can read the full story when I submit a case to your team about the pilot of flight 6232 and why we are sleeping in DIA",united,throthra,0,, " you can't claim ""weather"" with your hardworking crew pulling seats out of a plane! Do the right thing. But we both know you won't",united,"Atrain_8",3,, " you can't say the flight is pulled in and departs in 2 mins if boarding hasn't even started! http://t.co/2IKbP8gxWi",united,jeisensc,0,,"San Diego. CA" " you changed my entire flight plan for vacation and now I will be there alone a day and night early with nowhere to stay. Help!",united,mollybowlingpin,0,, " you could give me free flights for life. and I'd still choose to purchase my tickets from a competitor.",united,mathardin,0,,"Corpus Christi" " you do realize my wife is waiting on a delayed flight at this very moment. I'm not sure I understand your tweet.",united,peteeustic,0,, " you failed me last week at IAH. Next intl trip on Delta. Small ual flight from lax booked. that's it!",united,mbelliss,0,,Louisville " you friend's flt from ase to Denver is Cancelled Flightled for tomorrow. Can you help with rebook?",united,thefarb,0,,"ÜT: 39.39339.-76.762595" " you get a 2nd chance today as I fly to A'dam. Let's see if you can redeem yourself after that last horrendous trip to the states.",united,NadeemdeVree,0,, " you guys SUCK! Another Cancelled Flighted flight! Every flight with you has an issue!",united,czamkoff,1,, " you guys are awesome! Thanks!",united,Random55Dude,0,, " you guys are complete ass",united,"danny_9_9",0,, " you guys are gay",united,"danny_9_9",0,, " you guys are horrible! First we get stuck in the snow for a hr in ewr now sitting in cmh saying it could be 30min for a gate",united,ajbohman,0,,"Irving Texas" " you guys continue to impress me in Houston. http://t.co/cIh1qNllcM",united,Meyer47,1,,Iowa " you guys have such big hearts.. keep up the good work",united,kristaal4,0,, " you guys need some serious training in customer service. Too many better options to put up with the way you guys handle ur mistakes",united,Micaela4Mizzou,0,, " you guys suck!",united,"Y_Marms5",0,,"NY & NJ" " you guys suck. 2 1/2 delay to get out of ers and didn't even have curtesy to let me know. UnitedAirlines",united,ImagesbyTLP,0,,earth " you guys suck. You delay flights but can't hold the connectors 10 minutes??? WorstAirlineEver",united,bdognet,1,,Napa " you had us REBOARD without the captain. So now we'll be sitting in here for another 20+ min? http://t.co/EEReKDf9Fq",united,johndgraham,0,,"Madison. wi" " you have Cancelled Flightled my flight UA922 for aircrft maintenance. I'm delayed 10 hours now. What's my refund options?",united,greghm88,0,,London " you have a culture issue",united,luko,0,,Pittsburgh " you have a guy named Otis at ORD that knows what customerservice is. he was able to get my bag to me. I upgraded just to be sure",united,DRVerges,0,,Chicago " you have failed so uncontrollably today that it's beyond repair. I'm beyond livid with your absolute disregard to operations.",united,ZachAlpert,0,,"Chicago. IL" " you have now lost my bag. Never ever flying United again joke",united,Spanner2,0,,"London baby" " you have the nicest gate attendant at Newark airport gate 101 right now. Multiple delays and she is still pleasant with everyone.",united,"adler_edward",0,, " you have to follow me in order for me to DM...come on now",united,"_mhertz",0,, " you have yourselves to blame for giving me the time to get drunk and tell you how I feel about your overpriced sub par airline",united,GeorgeMcflyOG,0,,NJ " you hung up on me again.",united,Whosgunz,0,, " you know it's bad when you're praying your connecting flight is delayed because of an hour delay on the first flight JustGetMeHome",united,"J_Okayy",0,, " you know what would be awesome? Providing us with complimentary entertainment on your flights. Especially those longer than 6 hours.",united,PeterDawoud,0,,"Redmond WA" " you left my bag in Houston last night. It's freezing cold in Memphis. Any idea on when I will see it? Off again tomorrow.",united,benty83,0,,"Melbourne. Australia" " you may think I'm joking or blowing it out of proportion but the last 8 united flights have been delayed or significantly Late Flight.",united,"Charlie_Mich",0,, " you mean like my mailing address and rate? By the surliness of my United ""coworkers"" I'm guessing our benefits aren't great.",united,eatgregeat,0,, " you might be the only airline not offering waivers...keep up the good fight",united,"jeeden_1",0,,"Purcellville. VA" " you need a bag bouncer. Get it together",united,cfacekillah,0,, " you need to follow me I order for me to DM....",united,ellieINchicago,0,,"Chicago. IL" " you need to follow me so I can dm you to give you the info",united,callmekaitxo,0,,"O H I O" " you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is. is not cool.",united,nicoleleigh85,0,,Sheboygan " you phone customer service team is bad. Think it is time for me to consider switching airlines.",united,kellanjacobs,1,,"San Francisco" " you realize you've said this already. At least last time you asked if I needed ""help""",united,Whosgunz,0,, " you really do have a culture problem. Everyone I tried to work with blamed someone else or told me how they're short staffed",united,luko,1,,Pittsburgh " you really need a better system for handling Cancelled Flightled flights http://t.co/3uBCoAsyws",united,AdamDonkus,0,,"Bechtelsville. PA" " you really screwed up dealing mechanical failure from Maui to San Francisco. Poor communication bad help in getting connections",united,patlee,1,,"Bay Area. CA" " you should change your name to United Incompetence. No flight until Monday. have to take a 7 hour drive now to get to my flight!",united,Snow4meErika,0,, " you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!!",united,czamkoff,0,, " you should tell that to the staff at LAX then. I boarded group 5 at the very end of the queue as a Gold member. Thanks for nothing.",united,fatihguvenen,0,,minneapolis " you suck. 9 hour delay?!",united,BossDDS,1,,"North Suburbs. IL (Chicago)" " you suck. you're the best.",united,"1234567890_",0,,"Boulder. CO | Los Angeles. CA" " you think you boarded flight AU1066 too early? I think so.",united,andycheco,0,,"New York" " you told me you changed my flight and im in the ottawa airport and AC cant find my reservation! Whats wrong with you",united,chivo2089,0,,Guatemala " you too!",united,CaseyWoodTV,0,, " you would think you would clean your ramps. Our jet is stuck in the snow in Newark. This would never happen with ",united,ajbohman,0,,"Irving Texas" " you'd learn if you listen to your customers...you do want you want.. asks their customer what they want",virginamerica,"Tony_Ciccolella",0,,"Brentwood. CA" " you'll be hearing from me for sure.",united,lclohmd,1,,Toronto " you're customer service is unbelievably bad. Abysmal. I've been on the phone for well over 2hrs tonight. Hung up on by yr ppl 3x.",united,Whosgunz,0,, " you're good. Thank you!",united,grahamh00,0,,"Enfield. CT" " you're just using automated responses and don't have the decency to actually care/respond",united,sslluvsbooks,0,,"Loving the Languageof Literacy" " you're missin the point! There was no ""weather"". You're lying! Seats was broken. But u claim ""weather"" to get out of hotels. Classy",united,"Atrain_8",3,, " you're my early frontrunner for best airline! oscars2016",united,JasmineDT,0,,"Washington D.C." " you're right. Good you caught the mechanical failure. Too bad there are no blankets. But ok.",united,LinaSalazar,0,,"Washington DC" " you're terrible.",united,JSJ35,0,,"Blue Area of the Moon" " you're the reason this whole travel experience has been a nightmare",united,"_mhertz",1,, " you've been officially displaced by for better flight experience. pleasant cabin crew and timeliness. UA 1m switching!",united,mbelliss,0,,Louisville " you've got to be kidding me. I still haven't talked to a human and your robotweeting me?! And asking for a follow????",united,Whosgunz,0,, " your ""Airserv"" contractors aren't worth a wet damn. 30min Late Flight. still not done w bags on UA1566. They made checkin a calamity.",united,Pacen8r,1,,"Manassas. Virginia" " your ""customer service"" team in manilla is absolute shit. I can't even get a supervisor without being out back on hold?!",united,Whosgunz,0,, " your Airbus a320 seats are awful. They don't recline.",united,ResearchDad,0,,usa " your SFO-YYJ fight is Cancelled Flightled several times each week. why even bother?",united,VictoriaBCToday,1,,"Downtown Victoria" " your agents (and service) on my weekend trip have been AMAZING!!! Thank you!!",united,LuisCadena,0,,Earth " your agents forced me to check a carry on bag. When I received my bag I found your crew had stolen from me. U lost my business!",united,EddieUmphrey,1,,"MN. MI. NM" " your airline has been telling me that my luggage is one hour away from my destination for 5 days!",united,"szymanski_t",0,, " your airline is a joke. 1 person working special services at EWR?!? Line is 15 ppl deep. GROW UP!",united,JFED15,0,, " your airline is the biggest joke of an operation in the world.",united,Corey5Alexander,0,,"New York" " your announcement for pre boarding only addresses mobility. My disability requires me to travel with a lot of stuff. Do I preboard?",united,fuchsialipstick,0,, " your app says flight UA936 to ZRH departed 2:45hrs Late Flight. but 5 hours Late Flightr we are still seating inside the plane in IAD. failed",united,mesapuyo,0,,"Washington-Vancouver-Medellín" " your b737-800w literally the smallest seats I have ever have. my dad got stuck In the tiny bathroom ad well disspointed premier1k",united,RPun,0,,"Bay Area. CA" " your baggage person told me to go through - they're handling my connecting flight.",united,maxcotter,0,,toronto " your customer service is crap.",united,"_jesseeka",0,,Massachusetts " your customer service is lacking and you owe me a camera. I also appreciate not being interrupted every time I speak Thanks",united,YeahNoPriesty,0,,"Chicago. Il" " your customer service is terrible",united,caitlingshaw,0,,"Columbus. Ohio" " your customer service is terrible! Stood inline 3 hours no flights and 4 hours Late Flightr still no bag disgutedindenver",united,tpensari,0,, " your first class is a joke. compared to all the others I have flown. don't ask for extra peanuts... That's NOT allowed! ",united,NosihtamInc,0,,"Winnipeg. Manitoba" " your flights are really cheap what's the catch",united,viahailey,0,,"Louisville. KY." " your gate attendant had some snobby remarks. your customer service is like playing poker with my sisters kids!",united,mathardin,0,,"Corpus Christi" " your ground crew was inept and left a truck sitting on the Tarmac. Didn't have a gate agent once we got a gate.",united,chocolossus,0,,"Vancouver. CA" " your helpful agents in Club helped. I am just out baggage fees and a night of my life.stop doing business with ",united,AaronGirson,0,, " your overall experience of flying is not friendly",united,rsparno,0,,"Belle Mead. NJ" " your plane's been waiting at the Gate for two hours with all passengers onboard in their cramped seats. Yuck.",united,smallestnode,0,,"Boston. MA" " your seats are god awful.",united,"Mikey_Hayess",0,, " your service need work - check out this Bush airport ""customer service line"" last nt unitedagainstunited http://t.co/g00sAozgtv",united,"KP_DR_RAMOS",0,, " your service sucks to Mexico from houston. You finally realized that snacks in1st don't work you cheap as)::",united,GoldBuyingGirl,0,,"Houston. Texas" " your staff at LaGuardia and Lagos. Nigeria were unprofessional. uncaring and not helpful. Ou",united,ukposa,0,,"Yonkers NY" " your system is down and after being on hold for over 20 mins -Mia tells me she is going to charge a Flight Booking Problems fee?! Customer service?",united,MERBARAT,1,,"Chicago. IL" " your unhelpful team? Sure I did. I'm in Bangkok. my bag in Chicago. Are u going to pay for my accommodation s until my bag arrives??",united,annnnge,0,,"☁️" " your website is a complete joke when using safari!",united,"paul_chard63",1,,"Celebration. FL" " your website is fucked up. Now instead of a $416 flight I should’ve had yesterday. it’s $514 today. Thanks.",united,KopaKola,0,,"Dirty Jerz" " your website was down all day yesterday- tried 3x put all info in&didnt go thru- today the flight I bought went up!",united,njsummerBREEze,1,, " your website won't allow me to post the required document. i keep getting **were having technical difficulties**",united,owenmcstravick,0,,UK " your worker told us not to call because we'd be talking to someone in Thailand...",united,"Nic_Thoman23",1,,GLP " yr team have me on hold for over an hour unhelpful Pls can you answer my question.",united,"Jo_Frost",0,,Global " yup. it just happens way too often...5 times in the last 12 months",united,caphotographix,0,, " … But friendly efficient air attendants in coach UA992 http://t.co/49pV3KcHNR",united,BrendanPFarrell,0,,"New York/New Jersey" " €202.88 is the difference between the booked flights. do you want screen shots?",united,MrJADMIX,0,, "'s first flight (4651. to IAH) from IAD is delayed...because no one hooked up ground power to the plane. Get it together. folks.",united,jakehparrott,0,,"iPhone: 0.000000.0.000000" "'s first-class cockup",united,meracross,0,, "'s in-flight promo on their TV's includes Brian Williams. Tough to edit that quickly. Not a complaint. just an observation.",united,sdgarguilo,0,,"Earth (for now...)" "--excited to barrel through the sky at 600mph on a 75 ton piece of metal operated by a company that can't get their tiny TVs to work!",united,emilyjoynoon,0,,"Los Angeles" "-rebooked to OMA - 180 miles from my destination. Spotty customer service. I get staff stressors but come on. this is your business.",united,rlgeraets,0,, ". Pls hold UA2066 for 9 cnx pax frm UA6194. All runners. A 5 min hold will save 2 fam frm miscnx. Pls. Twitter is watching.",united,WayneMAaron,2,, ". ..I received on other flights. united truly breaks guitars. unitedbreaksguitars wantmymoneyback",united,Joestudent11,0,,"Jerusalem. Israel" ". American never had my bags apparently. United never switched them over. Had to go back to United Baggage Service.",united,DangVanda,0,,STL ". DAY to IAD and CVG to IAD both Cancelled Flightled by United but all other airlines operating. Friend stuck and now miss intl flight. Help?",united,brandonmajor,0,, ". I booked our flights w/ . I saw the same prices each time I searched. It wasn't the least bit frustrating. customerservice",united,scofro14,0,, ". I don't believe that you do.. http://t.co/7z3GqEBfK2",united,DanielPaulEller,0,,Chicago ". I'm still frustrated I gave up my seat & the promised Travel Certificate was withheld w/o explanation. http://t.co/KvfwajVViD",united,herestorian,0,, ". If you show available seats. you need to honor that! I shouldnt spend 1hr on phone to hear that ""really there are 3 not 4 seats""",united,goldsteinmlg,0,, ". Is it reasonable to wait 45 mins for the bag you made me check because the flight staff couldn't police the overhead bins?",united,cfacekillah,0,, ". It's not my first time flying to the US. I have medical info. Looking for practical like my adapted seat cushion allowed on?",united,CaroDavis2012,0,,Scotland ". Once again your lack of customer centricity us astounding",united,FernHeinig18,1,, ". Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights. after lots of planning.",united,MeganStorey415,0,, ". Thanks. but I didn't want to see 'we've started your flight search over' OR 'the fare & rules for this itinerary has changed' again",united,scofro14,0,, ". UA1641 EWR-MCO 17 Feb wifi never connected but allowed me to purchase access twice & charged me. Who do I need to file claim with?",united,JustOGG,0,,"Tweets = My Opinion" ". Understandable. I did try Flight Booking Problems several times for 2 passengers & got the messages I mentioned before. As for the agents price???",united,scofro14,0,, ". Worst flying experiences ever the past three days. Your airline needs to get it together. Lost a customer with me",united,jbeddigs,1,,"Chicago. IL" ". You guys made my day. Treated me well. Thank you!!!",united,ayangoswami,0,,"Hilton Head. SC" ". and now while waiting for new pilot the door on plane BROKE. why am I global services status on an airline that's unsafe? STUNNING",united,DianeReischling,1,, ". any options to cos tonight? Doesn't look like UA5525 will make it in time for UA6259. Should I reserve a hotel room?",united,geekydewd,0,,"CO Springs. Occupied Colorado" ". b4 boarding this attendant took his shoe &sock off at the desk and showed other agents his foot. So gross. http://t.co/755VpYm4Mv",united,DianeReischling,0,, ". epic fail. . no jetway. been here 15 mins on tarmac!",united,debragordon2012,0,,"Williamsburg. VA" ". fuck you and your closed premier access lines at ORD. Probably gonna miss my flight...Start treating your customers better.",united,DanielPaulEller,0,,Chicago ". if you mean beyond opaque ""maintenance issues"". yes. that would be basic in customer service which your EWR staff can't manage.",united,StarksRavings,0,,"United States" ". last week shanghai to sfo 858 delay 5hrs bc of engine. today sfo-sea delay to ""sick pilot"". no compensation. They Do. Not. Care.",united,DianeReischling,0,, ". link to current status of flights/airports? Fly BWI-EWR-MCO this morning yet can't yet tell what any problems are except see snow.",united,JustOGG,0,,"Tweets = My Opinion" ". maybe don't play the video about how your flights are outfitted w wifi on the flights where wifi isn't working...✈️",united,JoshuaPasch,0,,NYC ". more lies... http://t.co/BEqoTLNugc",united,DanielPaulEller,0,,Chicago ". no. Re-booked with American and United said they'd transfer our bags to them.",united,DangVanda,0,,STL ". no. your service here pretty much ruined my day. but thanks for the weak attempt",united,GregKuroda,0,,"The Garden State" ". take a look at status of 683. sitting at ORD ... This ain't cool. yo.",united,eryder,0,,"Lexington. Ky" ". there is no good word for describing how angry and pissed off of a customer you have made me.",united,aminghadersohi,0,,"San Francisco. CA" ". this is the line in Denver to rebook due to weather issues. DO BETTER. http://t.co/tmccExYaaQ",united,Nupe588,0,, ". we're stuck at OGG. looks like flight will be Cancelled Flightled. Can you help? =)",united,DangerPeters,0,, ". we've been waiting for over an hour for our luggage- what gives?",united,paul27k,0,, ". wife landed in DC 5hrs ago. luggage did not. was told it would B delivered/Hotel by 8pm. It's now 10pm. no luggage. UA484",united,jnml,1,, ". wtf is your username and/or email addr signin STILL unavailable? Been trying to login since Sunday",united,jamescmcpherson,0,,Brisbane ". you just caused a riot on the airplane. Never seen anything like this",united,FernHeinig18,0,, "...do you still have flat tire policy. Shuttle broke down on way to ORD. Will probably miss the 425pm to CLE...Help please!!",united,Mikeplos,0,,"Erie. PA" "...lies lies lies....still sitting at the gate. have not moved an inch http://t.co/LulGnwEfFH",united,ericjramsey,1,,"Washington. DC" ": thanks for the miserable trip GNV<:<:<:FSD on 2.19-2.21.",united,mckakia,0,, ": ""Left gate 5 minutes early."" ",united,JuanJoseRG02,0,, ": I don't care that a link showed me a ""wrong"" price on your site—it's your site & responsibility to ensure correctness.",united,rholbrook,1,,"Brooklyn. NY" ": No friendly skies from you today. 5hr+ weather delay in SFO followed by 1hr+ mechanical delay while sitting on plane. NoFun",united,lisakaysolomon,0,,"San Francisco. CA" ": Worse - headed to LaGuardia (delayed). Why is the tray table the size of a mouse pad and the overhead the size on my pocket?",united,MattFrederick00,0,, " Thank you for allowing me to spend more money on vacation by buying things I already bought.",usairways,yorkshire2002,0,,Kentucky " US1799 CLT->:SFO in first no desert. no snack basket. Incoming was on time ? What’s up?",usairways,bstrock,1,,"Denver. NC" " my flight has been Cancelled Flightled. On hold for 2+ hrs to reschedule. Need help now. Taking way too long http://t.co/NeHnsDCkTY",usairways,PBR2nd,0,,"Charlotte. NC" " this is ridiculous at CLT and we missed our connecting flight because of a chuckhole on runway?? shameful (1/1)",usairways,lorelleismith,0,,"Cleveland/Sandusky" " crew keeping safety top of mind in CLT. http://t.co/a0YoSJHZMc",usairways,mnardini1,0,,DC " usairways unacceptable holdtime REALLY?! http://t.co/UPp41AbxrQ",usairways,jerseygirl4444,0,,NJ " & planes in grandcayman http://t.co/GX7QbtckBr",usairways,flyidca,0,,"Washington. DC" " - It's all automated and no one cares to understand the problem I'm having",usairways,worldwideweg,0,, " - thanks for the 5+ hour flight from PIT to PHX with zero entertainment. Guess why I have a quarter million + miles on Delta",usairways,lumpuck,0,,"Wexford. PA" " 2 people working the counter at dca? Massive lines. Poorly played. winterstorm",usairways,runfixsteve,0,,"St. Augustine. Florida" " 2+ hr wait & really bad exp . luggage won't arrive w/ me Do I really have 2go back LAS airport 2 pick up when arrives?",usairways,stealthmaestro,0,,"Philadelphia. PA" " 3rd time cut off after 10+ minutes on hold with Chairmans desk?!??? Wth how are we supposed to rebook Cancelled Flightled flights?!?!?",usairways,khokanson,0,,PA " 4 flights in 48hrs & I've had the same flight attendant for 3 of those flights. Freaky coincidence! Plus side she's great. :)",usairways,MarisaCavanaugh,0,,NYC " LAX connect from term 6 to term 4. 55min layover due to delay. US755-AA2595. Is this realistic? Can 2595 be held?",usairways,PhilHagen,0,,"Lewes. DE. USA" " 1 hr wait so far for customer service. yes bad weather but do air traffic controllers answer your phones?!??",usairways,thisAnneM,0,,Philadelphia " idiots took our plane & gave it to someone else. Fudgers!!!! Flight 799 from Philly to Orlando",usairways,hindimovie6,0,, " Cancelled Flighted and rescheduled. said I'd have to pay $75 for earlier flight at next gate. Today proactively offered same for $0",usairways,empowau,0,, " Does anyone know the hold times for USAirways reservations?",usairways,observepeople,0,, " HI again! How you suggested I contacted u via phone. sent a mail with the original ticket & the result: http://t.co/214i0RTIH4",usairways,thpx,0,,"Bavaria. Germany" " I am sure you are sincere in your apology. its disappointing from a customer perspective when you want loyal customers options",usairways,drinkie,0,,Delaware " I don't think the US site allows that (unlike http://t.co/etfjqIwUvt). Can I use a US credit if I held on http://t.co/etfjqIwUvt?",usairways,AlxStevens,0,,"Waynesboro. VA" " I don't understand why I can't get my missing miles? I was on the flight. it was in my Dividend Miles Account… help",usairways,thpx,0,,"Bavaria. Germany" " I get extended hold times due to the weather...but 2-1/2 hours on hold (and counting). HELP!!",usairways,observepeople,0,, " I have been on hold for over 3 hours. Please help! http://t.co/tyXAZtMQ1U",usairways,brittalb,0,, " I just learned that although there is travel policy and they waive the change fee-you will still be charged a $25 reservation fee",usairways,observepeople,0,, " I just want to get home before Wednesday... Joke is over. 50hrs of Cancelled Flightlations and delays is enough!",usairways,TGRunningLady,0,, " I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP?",usairways,HScottKillian,0,,"Austin. TX" " I will make sure to never use your incompetent airlines again. My luggage has been out for delivery for 24 hours.",usairways,yorkshire2002,0,,Kentucky " I've been on hold for approaching 2 hrs for an issue when I changed my ticket online. Frustrating.",usairways,observepeople,0,, " I've been on hold for over an hour only b/c my CC miles aren't showing up. What a mediocre combo of cc & airline SwitchingBoth",usairways,alec1289,0,,"Los Angeles" " I've been on hold since 11:30pm how many customer service reps do you have?",usairways,"stuf_bethsays",0,, " I've called for 3 days and can't get thru. is there some secret method i can use that doesn't result in you hanging up on me?",usairways,aakopel,0,,"Indianapolis. IN. USA" " If I could/wanted to call I wouldn't use the internet to make a reservation.",usairways,shoobe01,0,, " Is it possible to Cancelled Flight my reservation online?",usairways,GMLane,0,, " Is your reservation phone number working? Called 10x in the last 3 days. and haven’t gotten through.",usairways,imacericg,0,, " It was 9º. and some of us had left coats in our luggage in anticipation of cramped overhead bins :|",usairways,benjaminspear,0,,"Boston. MA" " I’m cool with weather delays etc. But lying and deceiving passengers to keep them from changing is reprehensible. yousuck",usairways,"michael_lepp",1,,"Charlotte. North Carolina" " My flight was Cancelled Flighted Saturday. Why was my luggage not at the airport? Today. I'm supposed to have it delivered. Pathetic",usairways,yorkshire2002,0,,Kentucky " Need to change div miles ticket after travel started due to weather advisory. Told not possible unless flight Cancelled Flightled. AnyHelp?",usairways,hrp911,0,,Knoxville " Ok thank you…I call from Spain to US for seating assistance!",usairways,xafbcn,0,,Barcelona " RT : Nice. another delay with second one this trip. Left engine leaking...what's next?? USAIR nothappy",usairways,HPUgradMM,0,,Triad " Row 16. flight 634 today if you're looking for specifics! I can run to Home Depot for the WD40 you if you need.",usairways,DanKolbet,0,,"Spokane. Washington" " Seriously. This is ridiculous. I shouldn't have to wait a hour for my luggage after I land. wtf",usairways,"Keri_Everhart",0,,"NC. USA" " Thanks so much for ruining my vacation. I really couldn't have done it without you.",usairways,yorkshire2002,0,,Kentucky " Thanks to Kevin and team at F38ish at PHL for some great service recovery tonight. Appreciate it.",usairways,Rencelas,0,,"Salisbury. MD" " That is appreciated. However. the system tells you call back Late Flightr then ends the call. No need to reply. thanks.",usairways,cheerldrguy,0,,"Palm Springs. CA" " Thx for responding :) When bags came there was mad rush towards end of jetway—why not just put thru baggage claim?",usairways,benjaminspear,0,,"Boston. MA" " Trying to go Nashville to London and just have no idea when would be a good time to fly out of Nashville right now. ",usairways,Cuvols,0,,London " Why are we waiting 40 min so far for our luggage??? wannagohome",usairways,"Keri_Everhart",0,,"NC. USA" " Yes. Works in Firefox.",usairways,shoobe01,0,, " and 4 days of Cancelled Flightations. I have driven to 3 airports in 3 different states. spent more on gas than my flight.",usairways,BlessedEpiphany,0,,"Dallas. TX by way of Tampa. FL" " and please get my plane together before I go to Jetblue",usairways,PrezHiggins,0,,Stratosphere " app is the worst one for airlines. Can't do anything once your original flight time has gone by. Useless.",usairways,mjmena001,0,,"West Palm" " can I get assistance on flight 611? Plane just landed from HPN and I have a connection to ATL.",usairways,NChanelJoy,1,, " great crew for flight 504 PHX to YVR tonight! Friendly. efficient. Awesome job.",usairways,GrahamHaigh,0,,"Vancouver. Canada" " hey just letting you know you're the worst fucking service I've ever used thanks for nothing",usairways,princessjenine,0,,wonderland " hi. You lost my father's wheelchair. Every time we call we just get voicemail. My dad needs it to go home. Please DM me.",usairways,putajerseyon,0,, " hopefully your crappy service improves as u become angryairtravel winterstorm",usairways,runfixsteve,0,,"St. Augustine. Florida" " if you could change your name to and do what they do...that'd be awesome. Also this plane smells like onion rings.",usairways,theheathmcnasty,0,,Jawjah " im trying to get my dads wheelchair and no one is answering at Dulles.we have tried to call back on.multiple times",usairways,putajerseyon,0,, " is there not a faster way to get me to Columbia Sc than making me stay in CLT over night after my delayed flight?",usairways,thomasrhodes,0,,"South Carolina" " is your clt departures delayed? Hoping I can make my connection after a lengthy take off delay and endless taxi-ing here at clt",usairways,mikebrandes,0,,"Minneapolis. MN" " missed flight connection due to flight attendant delay. Yet no voucher on your part? fail",usairways,jsperber,0,,"Boston. MA" " now on hold for an hour. So frustrating. I suspect you have more operators come in on days like this w/inclement weather?",usairways,stephenrodrick,0,, " on hold for TWO HOURS now. pick up the PHONEEEEE",usairways,saragnyc,0,,"LOS ANGELES" " really need help asap. so please make it quick. Thx.",usairways,putajerseyon,0,, " sadly they've tried that and airport agents…no flights so they're stranded at PHL. No chance of a hotel for them?",usairways,vasisht,0,,"A galaxy far far away" " that wasn't the issue. Someone finally helped on the phone. Now theres a website error that won't let me process my request. SMH",usairways,alec1289,0,,"Los Angeles" " the. Worst. Ever. dca customerservice",usairways,runfixsteve,0,,"St. Augustine. Florida" " told no gates open at ORD. needed to wait 20mins. Still waiting after about 4 mins.",usairways,shipge,0,,Chicago " traveling with 2 year old. would appreciate you holding up your end of good business and hosting us in our unanticipated layover.",usairways,jsperber,0,,"Boston. MA" " trick for getting into your hold queue? I've been calling since Thursday and keep getting the ""call back Late Flightr"" message",usairways,kathrynstwtr,0,,Pittsburgh " we've been on hold for 2 hours trying to reschedule our Cancelled Flightled flight. Can anyone out there please help us?",usairways,"amyleis_janney",0,, " when trying to check-in online. it says to call...now I've been on hold for 2 hours...what to do?",usairways,observepeople,0,, " would it kill you to let me know how many minutes I might be on hold?",usairways,navydocdro,0,,"okinawa. japan" " would it kill you to let me put my tsaprecheck number on my reservation?",usairways,navydocdro,0,,"okinawa. japan" " would it kill you to not let 3.000 miles expire",usairways,navydocdro,0,,"okinawa. japan" " yep. sent my bag to Philadelphia instead of Miami...I caught it...then was told my flight changed to tomorrow. wrong again fail",usairways,TonyTestaverde,0,,Boston " you made us miss our flight. first class now I can't even enter the admirals club. Not happy dm me to fix this.",usairways,CGrescueswimmer,0,,"St. Louis. MO" " you mean 10:30pm. I'd be in vegas by now if I'd been allowed on my original flight.",usairways,notatibm,0,,"Southampton. UK" ". Seriously. attendants go AWOL for 60 mins. Now flight further delayed. Don't lite a match either http://t.co/mT8sPlm02v",usairways,Scscottish,0,,"Proud to say I'm from Dundee" " seriously. you hate since they can't accommodate you due to inclemental weather disruptions? lol. very funny",americanair,zsalim03,0,,Texas " Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW",virginamerica,davidhfe,0,,"San Francisco. CA" " flight home to dc sunset globe in' backtowinter back to work! refreshed http://t.co/VX9vBCTdLf",virginamerica,livingfitly,0,,"Washington. DC" " Any way to change from Main Cabin to Main Cabin Select (on same flight) without paying a change fee penalty?",virginamerica,paulhting,0,,"Charlottesville. VA" " Digging the swanky pink mood lighting during the flight from NYC to SFO. Just needs a cabaret singer. Think about it!",virginamerica,CuteMonsterDad,0,,"3rd Planet from the Sun" " Looks like a broken link for your assets https://t.co/OArDjjGrrD",virginamerica,perMicah,0,,"Brooklyn. NY" " Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online?",virginamerica,bxchen,0,,"San Francisco. CA" " Trying to make the change in advance (not just 24 hours prior)…tried it online earlier and it wanted $300 in change fees.",virginamerica,paulhting,0,,"Charlottesville. VA" " Well. I didn't…but NOW I DO! :-D",virginamerica,dhepburn,0,,"San Diego" " What is your phone number. I can't find who to call about a flight reservation.",virginamerica,mattbunk,0,,"Sterling Heights. MI" " awesome deals DAL-AUS for only $39 each way! https://t.co/xCVQXYkg49",virginamerica,WilsonJoshuaLee,0,,"Dallas. TX" " how's a direct flight FLL->:SFO have unexpected layover in Vegas 4 fuel yet peeps next to me bought for Vegas flight. sneaky",virginamerica,mrmichaellay,0,,"Floridian from Cincinnati" " may start service to Hawaii from SanFrancisco this year http://t.co/yPo7nYpRZl biztravel",virginamerica,BFPTravel,0,, " not really the experience I was hoping 4. I ws forced 2 check in a small carry on. w/ nothing but empty cabin space on board",virginamerica,BlackFlagShoppe,0,,"”Straight Outta Jersey”" " spruce moose!",virginamerica,"eric_t_lee",0,,Brooklyn " the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg",virginamerica,perMicah,0,,"Brooklyn. NY" " why don't any of the pairings include red wine?! Only white is offered :( redwineisbetter",virginamerica,Gr8Fratsby,0,,"Washington. DC" " you ROCK for making it so I can watch Oscars on my flight!! redcarpet oscars oscars2015",virginamerica,lisaptv,1,, ".. Can you help? Left my blazer in. Kooples jacket bag at 3rd row second seat from right gate 36 T3 lax.. Flight to sfo",virginamerica,LondonBrushCo,0,,Global "All followers please note that is not taking customer service calls. nor responding by helping via soc. media dontflyusairways",usairways,ndngenuity,1,,"Chesapeake Bay watershed" "Alright... Someone has to stop this! RT : Our fleet's on fleek. http://t.co/lchVJoliDg",jetblue,LethalHuxtable,0,,"サマセット、ニュージャージー州" "Always been a fan but maybe next time I'll fly for real customer service.",jetblue,"brian_cristiano",0,,"New York. New York" "Always have it together!!! You're welcome! RT : You're so welcome.",virginamerica,jessicajaymes,2,,"hollywood. california" "As am I. - but thankfully there was a lounge next door. Really not impressed by oneworld partnerships :(",americanair,"manuel_c",0,,USA "As soon as I can. sending my son home with you Saturday. ",jetblue,AuthorMarcClark,1,,"New York City" "At the airport ready to get this red eye going.... Soooooo sleepy. NoPlaceLikeHome eventhoughits2degreesathome",jetblue,KnockoutOC,0,,"New York City" "Awesome! RT : Watch nominated films at 35.000 feet. MeetTheFleet Oscars http://t.co/DnStITRzWy",virginamerica,miaerolinea,0,,Worldwide "Aww. is it? I guess now I need to book a flight to somewhere warm ASAP! Any suggestions?",jetblue,vincenzolandino,0,,"NYC | CT" "BLOCK ME BIKE RT : Our fleet's on fleek. http://t.co/2z3hGqPRSG",jetblue,SkeezeeWonder,0,,"From Capitol Heights With Love" "BUT just re-booked to BOS: UGGH!! now 3 hour bus to WMASS home. Could have flown to BDL & back to DC in same time. unitedairlines",united,NicoleIn140,0,,"Western Massachusetts. USA" "BY THE GRACE OF GOD. I MADE IT! “: We don't have those powers in here. We hope you can make that flight.”",usairways,"__RWG__",0,, "Bingo! “: Thank you for bringing this to our attention. We'll be happy to reach out to Noah so we can make this right. ^MR”",southwestair,TedNguyen,2,,"Southern California. USA" "Brands: Stop this shit. No. stop. RT Our fleet's on fleek. http://t.co/sKEbqKtxvX",jetblue,swingkennedy,0,,"Kansas City/Milwaukee" "Bruh “: Our fleet's on fleek. http://t.co/W9BQiw0aou”",jetblue,iGoAtNecks,0,,"New Orleans" "Bruh “: Turn down for what. VXSafetyDance”",virginamerica,giannilee,0,,"VFILES DJ CHAMPION" "Bruh...real tweet from ""Our fleet's on fleek. http://t.co/dqny4aKTg9""",jetblue,LandryMD,0,,USA "But I don't see AA ",united,momsgoodeats,0,,"#Omaha" "But expect no help from ->: <:-. Our flt was canx at the last minute for ""weather."" We flew home on weatherless .",united,wdmichael3,0,, "But. are your flight attendants fucking tho? RT : Our fleet's on fleek. http://t.co/wGYzTnjCXm",jetblue,StullaDaggera,0,,"Morning Wood Terrace" "C'mon. this is worse than JetBae. RT Our fleet's on fleek. https://t.co/yZXfe7au22",jetblue,imavip,0,,"New York. NY | Washington. DC" "Can I put sun in my carry on? RT “: Right now 0 would be a heat wave. so enjoy the warmth! Can you bring some home? ^JJ”",united,"ant_kneee",0,,"Chicago & Worldwide" "Can You please help to save my daughters life for details Go here ",jetblue,si23vr858rb04,0,, "Cc boldflavors “: We’re bringing Bourbon St. to 35.000 ft. with bold flavors. fresh ingredients and more dining options""",united,crushspread,0,,"des moines" "Cool thx! Only a couple more PGAShow flights til I'm Mosaic...can't wait. Will be easier to change flights when weathers bad",0,PGAShowAndrew,0,, "Cool! "": We are 60% there and anticipate completing installation on all our A320's this year. http://t.co/sGckBopATA”",jetblue,hgeronemus,0,,"Fort Lauderdale. FL" "Currently on . my new robotic love-doll. Reminded heavily of 's bit about them-hence an excuse to say ""huxleyesque.""",jetblue,NickTypesWords,1,,"Inquiries: CAA • Miller PR" "Decisions Decisions : We'd love for you to try our service. We offer status match too. http://t.co/xbQqqbRgVF ^KP”",united,momsgoodeats,0,,"#Omaha" "Despite Mother Nature's best efforts. 's good-humored folks got us home safely in an area heavily affected by winter storms.",southwestair,nmillerche,0,,"Eastern Time. United States" "Do less please ",jetblue,JohnRHealey,0,,"DMV/CLE" "Don't show these to Larry Fedora. RT : Our fleet's on fleek. http://t.co/qqlzk2jkzR",jetblue,woodywhitehurst,0,,"Tiger Town" "Eliza & I cheated on u with & it was a lovely flight. But we'll be back! Lots!",americanair,EricRoberts,1,,"Los Angeles. CA" "FYI. : The last email response - ""we undrstnd this wasnt best 4 you"" -but hope 2 wlcm u back onbrd N the future... nice touch. lol",jetblue,SibleyStepsOut,0,,"Washington DC Metro" "First base already? I like your style ",jetblue,vincenzolandino,0,,"NYC | CT" "Flight Booking Problems for a travel writers trip I am hosting and need to be happy when I land! Do you have the cute PJs AA does? ",united,momsgoodeats,0,,"#Omaha" "Great management of twitter account. Thank you.",usairways,GEInteriors,0,,"Philadelphia. PA USA" "HA! “: Our fleet's on fleek. http://t.co/zQuTUS7epW”",jetblue,blaaksuedepumps,0,,"Bey-Land. Eagle Nation." "Haha! : Our fleet's on fleek. http://t.co/KmaNLdQbh4”",jetblue,Kimberlee3000,0,,"Orange County. Ca." "Happy TT to my friends . Hope the weather isn't causing you too many headaches.",americanair,JeffTitelius,1,,"Mount Dora. Florida" "Happy for SFO. but hopefully you'll add PDX soon “ We added two new destinations (FLL and SFO) from Las Vegas in the last year!”",jetblue,chuxtapose,0,,"Las Vegas" "Hey why automated call me and then hang up at 4:45 am!?! And why can't I reschedule Cancelled Flighted flights via web!?! Come on!!!",americanair,"SFaldon_Sports",0,,"Fort Smith. Ark." "Hey . that's a sexy tattoo you got there on your left engine. Jetbae http://t.co/Ox4w6KtsGI",jetblue,NickTypesWords,6,,"Inquiries: CAA • Miller PR" "Hey based on the number of retweets and likes on my FB post. it's nice to know I'm not alone in my frustrations with you guys!",usairways,SkipCohen,1,,"ÜT: 36.149602.-86.779693" "Hey why does the flight from IAH to POS leave so Late Flight. and the one back to IAH so early? I rather get to POS earlier",united,RissaWissa,0,, "Hey you've upgraded me on a 10 hour International flight. I forgive you :-) thank you!",united,filmbizpro,0,,"Amsterdam/Malibu" "Hey . this is your job. don't give me the safety spin. This is the same plane that broke on the original flight out. unitedSucks",united,JoeSchmuck,2,,"San Francisco" "His name is Enzo 😊 RT : Well hello there pooch! What's your name? dog http://t.co/dLh9138HBg",jetblue,Setorii,0,,"Beverly Hills. CA" "Hypocrisy RT I'm sorry. we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP",united,gpalcher,0,,"✈" "I always look forward to JB RT : :) Looking forward to welcoming you onboard! 💙",jetblue,bostongarden,0,,"Boston. Austin. Kansas City" "I appreciate the reply. RT : We’re so sorry to keep you waiting. Laura. An Agent will be with you shortly...^CB",southwestair,luxclark,0,,"San Antonio. Texas" "I feel completely cheated . I read your commitment to customer service via website and def did not get service suggested there.",united,HeatherGabel,0,,"Berkeley. CA" "I hate you all. RT : Our fleet's on fleek. http://t.co/uTdfqF5WPA",jetblue,BuayMeetsWorld,0,, "I just need a place to sleep when I land without accommodations in PLS !",americanair,"Jill_Lynnette",0,, "I know you have a lot of baggage... But i want you to know i really enjoyed being inside you. Jetbae",jetblue,NickTypesWords,8,,"Inquiries: CAA • Miller PR" "I left my dildo on the plane is there any way for me to get it back? ",united,MayhemRevived,1,, "I was a bit steamed in conjunction w/my new 7-hour wait at first. but having sat down and bought a bit of tea. I've settled some ",jetblue,mariobonifacio,0,,"New York" "I will. if you can show me where this new program is beneficial to your longstanding loyal consumers... ",united,JTMacrizzle,0,,"Arlington. VA" "I ❤️ flying . ☺️👍",virginamerica,thebrandiray,0,,"Somewhere celebrating life." "I'd like the 11c I originally tried for - again. happy to pay the difference",americanair,derrekhull,0,,Chicago "I've been trying to set up my phone interview for days. and hoping the position won't be filled because the link doesn't work. ",usairways,SmileyNthahood,0,, "Includes “: Inclement weather may impact scheduled service in. ReFlight Booking Problems options available: http://t.co/KeyrpFlHil”",southwestair,JustinMeyerKC,0,,"Kansas City. MO" "Is expiring the offer to buy or transfer United MileagePlus miles with discount? Many offers during a year http://t.co/6tz6imqZlG",united,NozzeOro,0,,Italy "Is it insulting that offer a ""non required $50 voucher as a goodwill offering..At least my bag can fly round trip",usairways,unicatfan,0,,"ÜT: 41.5333.-93.62944" "Is rudeness and poor customers service a job requirement at ? Been waiting 28hrs and still haven't even seen one plane😡",americanair,BenRandall7,0,, "It really is nice. though. The snack fridge…that you can just get up and take stuff out. like a dorm common room. is genius. ",jetblue,NickTypesWords,4,,"Inquiries: CAA • Miller PR" "It's on me. ! That's not what you said last night. though... :(",jetblue,vincenzolandino,0,,"NYC | CT" "Jet BOOOO 🍅🍅🍅🍅 RT : Our fleet's on fleek. http://t.co/0WbJAWx7xD",jetblue,LetMicahDown,0,,"the left coast" "JetBlue reading the NYTimes. “: Our fleet's on fleek. http://t.co/lvIrTDtqly”",jetblue,"Milkman__Dead",0,,"New Yawk" "Just got off the phone customer service. Only 8 minutes to get my issue resoled. You guys are awesome.",americanair,superyan,0,, "Just in case you needed confirmation that ""on fleek"" is dead & gone. RT : Our fleet's on fleek. http://t.co/G4O6yX7TMJ",jetblue,AbeFroman,18,,"Sunny Cali by way of NYC" "Just sent thank u RT : Please DM your confirmation number if reFlight Booking Problems is needed. Thank you. ^EY",united,goodenufmother,0,,"GEM HQ (aka walk-in closet) NY" "Keep Waiting. time does not cost anything for hundreds people how payed thousand dollars with no feedback http://t.co/Ji2pg4gom9",jetblue,AristidesPN,0,,"ÜT: 18.463449.-70.003608" "Keep it up :) ",americanair,nickandriani,0,,"kansas city" "Kudos well deserved! Just wish the rest of my experience today measured up to their example!",jetblue,jessbutl,0,,"Brooklyn. NY" "LMAO Y'ALL “: Our fleet's on fleek. http://t.co/LQjT2jvOYS”",jetblue,ICVRUS,0,, "LMAO “: Our fleet's on fleek. http://t.co/aIyC9WV5oq”",jetblue,CheckMyMelodi,0,,Jupiter "Lines may be extra long or security slow. but seems your employees too quick to blame customers who don't arrive 3-4 hours ahead ",jetblue,mariobonifacio,0,,"New York" "Listen. im not gonna deny this but... RT : Our fleet's on fleek. http://t.co/eNXV64RkbU",jetblue,jenniferbunni,0,,nyc "Lmfaooo “: Our fleet's on fleek. http://t.co/1G9RnmYUQe”",jetblue,"iii_am_mee",0,,"Friend Zone" "Lol great answer.. “: Our agents are checking in passengers as quickly as possible. We appreciate your patience.”",americanair,JayFranceschi,0,, "Lol. k. “: Our fleet's on fleek. http://t.co/IUX94Rgc83”",jetblue,soulfullypoetic,0,,"Wherever the bacon is. USA" "Looking forward to using Passbook when I fly in a few weeks!",southwestair,travisgasper,0,,"Dallas. TX" "Lovely! RT : Our fleet’s on fleek. http://t.co/Hi6Fl1AX9E",jetblue,miaerolinea,1,,Worldwide "Made it to Costa Rica and back Missing it already! Pura Vida!",jetblue,TraveLifeLove,0,,"The World" "Meanwhile. they fucked my flight. : The festivities are already in full swing at the United Fairway Club. overlooking the 17th hole..",united,JoeSchmuck,0,,"San Francisco" "More like BaeJet Airways. amirite?",0,terrybrokebad,0,, "NO“: Our fleet's on fleek. http://t.co/UgFCKErmrW”",jetblue,iheartileshia,2,,Joja "Need more info on that! : We have great amenity kits. PJ's not included. We status match AA. ^KP”",united,momsgoodeats,0,,"#Omaha" "Never got to the strip that fast before. Stoked for special show tonight! Thx again ! http://t.co/ToPqmVqnJp",southwestair,royvergara,0,,"Las Vegas. NV" "Nice RT : The man of steel might be faster. but we have WiFi – just saying. ScienceBehindTheExperience http://t.co/FGRbpAZSiX",virginamerica,miaerolinea,1,,Worldwide "Nice RT : Vibe with the moodlight from takeoff to touchdown. MoodlitMonday ScienceBehindTheExperience http://t.co/Y7O0uNxTQP",virginamerica,miaerolinea,0,,Worldwide "Nice try I heard your crew whisper ""she's still at the hotel. she probably doesn't think she has to work until tomorrow""",americanair,GarrettBogar,0,, "No JetBlue… Just… no “: Our fleet's on fleek. http://t.co/mB3IPGs8zQ”",jetblue,BreezyAintEZ,0,,"Ft. Lauderdale-Davie. Fl" "No no no bad airline bad! *bops you with newspaper* “: We hope you're still our bae! ”",jetblue,thewayoftheid,3,,"In your liquor cabinet." "No they didn't -.- “: Our fleet's on fleek. http://t.co/58B7swRpmq”",jetblue,"TylerNarducci_",0,,"Miami Beach FL" "No. RT Our fleet's on fleek.",jetblue,ohhnamrata,0,,NYC "Noooo don't do it. please don't do it 😩RT : Our fleet's on fleek. http://t.co/lsxJI0oUvR”",jetblue,"fash_geek",0,, "Not your fault Social Media Awesome People. I know everyone is working hard to get us in our way.",jetblue,dougorey,0,,"Boston. MA" "Now put your baggage fees back on ""free."" RT : Our fleet's on fleek. http://t.co/oxsA8btVTB",jetblue,JoelRandell,2,,"New York City" "Number or email? That's the purpose of sending you a tweet? ",usairways,SmileyNthahood,0,, "OMGee!!! OnFleek Why Why?!? 😭😁😆😵 How many people even know what that means. lol?",jetblue,todayfeelsgood,0,,"Honolulu. Hawaii" "Oh wow. sm “: Our fleet's on fleek. http://t.co/l0i8fnz3KU”",jetblue,"Frenchie_dlaz",0,,"Phoenix. AZ // NJ" "Oh yeah? RT : Our fleet's on fleek. http://t.co/FTv2NWWQF1”",jetblue,MCoveteur,0,,"Valsayn. Trinidad" "Okay. RT : Our fleet's on fleek. http://t.co/6H5uEZH4cv",jetblue,MenkTheDon,1,,California "Only 14 biz days (18 calendar) to respond to my inquiry ? I hope your standards are universally adopted :-/ BadCustomerService",united,daviswb,1,,"Houston. TX" "Peak Caucasity RT Our fleet's on fleek. http://t.co/cSNRPVY9b9",jetblue,JohnnyAime,0,,"Queens. New York" "Please don't. RT “: Our fleet's on fleek. http://t.co/gdzadXzBYA”",jetblue,EverCastro92,0,,"Chapel Hill. NC" "Please explain …….. “: Our fleet's on fleek. http://t.co/vOsIzh17sl”",jetblue,twiterston,0,,"1 of the 50" "Power Moves RT : Our fleet's on fleek. http://t.co/t9s68korSN",jetblue,CantBeJohn,0,, "RT : Our fleet's on fleek. http://t.co/826Pkiq5HI",jetblue,"A_Geechi",0,,"Binghamton University" "RT : Our fleet's on fleek. http://t.co/NfjAuW16vZ<:--....😕",jetblue,Deveous,0,,"~FlighT SchooL~" "RT : Our fleet's on fleek. http://t.co/WEZUMDimYF",jetblue,BigDdaBasedLord,0,,"ClayCo ATL" "RT “: Our fleet's on fleek. http://t.co/FRAqDPKyga” ",jetblue,holadamilola,0,,"Ga. DC. Kemet" "Really ? 😑“: Our fleet's on fleek. http://t.co/V5QWkYXSW6”",jetblue,SupaDR3,0,,"Land of the ✌️free✌️" "Really? 9+hours???? : We don't like delays and do all we can to avoid them. We'll have you on your way ASAP",united,JenniferWalshPR,0,,Houston "Reply to - Doesn't do any good to check outlets preflight when moved to different equipment after boarding due to malfunction.",united,ByronJ,0,,"Foster City. CA" "STAHHPPP!!! RT : Our fleet's on fleek. http://t.co/VHFJGneOZO",jetblue,NinjaNik,6,,"Floating in the Pacific" "STAHP!! 😂😂😭😭😭😭 RT Our fleet's on fleek. http://t.co/BM2unRaOnI",jetblue,AngBeTweetin,0,,"SF - NYC" "STOP ",jetblue,"ernest_borg9",0,,NY "STOP THIS “: Our fleet's on fleek. http://t.co/Ac6zwmuOOn”",jetblue,"Austin_C_Lewis",0,,"Columbia. SC" "STOP. USING.THIS.WORD. IF. YOU'RE. A. COMPANY. RT : Our fleet's on fleek. http://t.co/Fd2TNYcTrB",jetblue,TatianaKing,31,,"New York. NY" "See what you started now RT : Our fleet's on fleek. http://t.co/atd2Sm8HF4",jetblue,borywrites,0,,"The Bronx || Inwood" "See you in ATL! “: Congrats to our DestinationDragons winners! Ready. Atlanta? http://t.co/AY1GIdcfa4 http://t.co/yC7V2s0iOd”",southwestair,delshaffer,0,,"Charleston. SC" "Sigh... “: Our fleet's on fleek. http://t.co/W5NL0AY9Bl”",jetblue,blckblakelively,0,,"where the Bulls/Bears play." "Sir. RT : Our fleet's on fleek. http://t.co/F5IXyw8XyB",jetblue,VisualQue,0,,"Baltimore. Maryland" "So appreciated! ",united,alicekeeler,0,,"Fresno. CA" "So relieved I'm flying after listening to everyone at the neighboring gate bitch about Spirit. My airline's better than yours.",jetblue,paradeinpink,0,,Somewhere "Social agencies. this is why we can't have nice things. : Our fleet's on fleek. http://t.co/QRxz0bGbtq",jetblue,rabonour,0,,"Brooklyn. NY" "Sorry for unfollowing. ",jetblue,nnimrodd,0,, "Sorry. . I accidentally popuLate Flightd with you instead of . Can't wait 'til ""U"" are the only ""U"" in the sky. NewAmericanStinks",usairways,MichaelJGlasgow,0,,"Raleigh. North Carolina. USA" "Spend 1 HOUR on hold with .",usairways,NChanelJoy,1,, "Still thinking. those PJs may have me sold We'd love to have you on board with us! here I come",americanair,momsgoodeats,0,,"#Omaha" "Stop the madness "": Our fleet's on fleek. http://t.co/Q5a7jtkI5K”",jetblue,patricklundy,1,, "Stop this madness RT : Our fleet's on fleek. http://t.co/7x9uSbj2FV",jetblue,JoeDavis913,0,, "Stop. Please. RT : Our fleet's on fleek. http://t.co/EUl6sDURbU",jetblue,DiscoLemonadeST,0,,"Houston. TX" "THANKS to . I get to go to the DestinationDragons show this weekend in UTAH !!! ThankYou",southwestair,JiggaJazzman,0,, "THE END: RT : Reminder: From 2/28. we’ll be tweeting from . You should join us: http://t.co/NBpCJCpEW9",usairways,JasonWhitely,0,,"Dallas/Fort Worth" "Thank U 😘 “: But of course! Safety is always 1st! We'll make sure to handle her with CARE and LOVE! :)”",jetblue,ItsLaLoca,0,,"ÜT: 27.947395.-82.215546" "Thank you for your prompt assistance.",united,datachick,0,,"Toronto. ON" "Thank you United! “: That's a beautiful place to stay a day longer. Have you been re-booked? If not. let me know. ^MN”",united,"dan_roam",0,, "Thank you for sending more details : They're pretty handy dandy. more info here: http://t.co/FvlxIRh1F1 LookforwardtoflywithAA",americanair,"stf_tsm",0,, "Thank you for your help. Shannon! Great customer service. .",southwestair,MehtaGoesMeta,0,,"Astoria. New York" "Thank you “: I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH”",united,"TRUU_Tall",0,,IL "Thank you. ! Much appreciated.",americanair,derrekhull,0,,Chicago "Thank you. “: Customer Relations will review your concerns and contact you back directly. John.”",americanair,jlhalldc,0,,"Washington. DC" "Thanks . Next up we will see how the slog from JFK to the city goes!",jetblue,noplasticshower,0,,"planet earth" "Thanks ! heartlanta",southwestair,JoshWinkles,0,,"Atlanta. GA" "Thanks for writing back. To assist you can return the bag you lost & clean up the feces sprinkled in your bathroom. Too much to ask?",united,MaxAbrahms,1,,"Boston. MA" "Thanks . had a question about the wait time for baggage on UA6366",united,FlyEIA,0,,"Edmonton International Airport" "Thanks . great news that u won't refund tickets due to a bad exchange rate. I knew u would come to your senses ",united,jasecam,1,,"London via Adelaide" "Thanks! Hope I don't look like a complainer. I've written of good experiences w/you in the past and am making do in terminal 5 :) ",jetblue,mariobonifacio,0,,"New York" "Thanks. . Was just about to book a flight to UK using . but after reading this exchange. there's no way. I've sent",americanair,NJupdates247,0,,Metropolis "Thanks. “: Weather disruptions have caused some of our crew to run Late Flight. We're sorry for the delay to your flight.”",usairways,fispahani,1,,"Washington. DC" "That would be great! I never thought I'd be the sort who'd be into them. but it really makes the flying experience more bearable ",jetblue,mariobonifacio,0,,"New York" "That's not the case.. They sent me a email with a link. I'll show you.. http://t.co/hb799CCo0t",usairways,SmileyNthahood,0,, "The saga of the bag delay w/ - will there be a reunion or will she be forced to go shopping? Stay tuned.",united,BeyondBlunt,0,,"New York" "Then you better HoldOn - EverythingsGonnaBeAlright 4 our brandloveaffair https://t.co/64kN6GEEP8 TrueBlueLove travel business",jetblue,SMHillman,2,,"New York. NY" "There were plenty of empty seats in coach "": Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f""",united,JenniferWalshPR,0,,Houston "They didnt just tweet this... Nah. RT “: Our fleet's on fleek. http://t.co/1yLn1Gx4QX”",jetblue,MilKsilk,0,,"... (shrugs)" "This is so smart it makes me angry MT : We’ve partnered with to bring you free digital access onboard! http://t.co/0LiwEcAsOe",jetblue,"s_m_i",5,, "This shits gotta stop RT : Our fleet's on fleek. http://t.co/PEQ90pqMpp",jetblue,GRIFFthePIFF,0,,"Poughkeepsie.NY-Manayunk.PA" "Thx! Stand by! “: I know it's frustrating and I do appreciate your patience while we try to get you on your way. ^JH”",united,rajuchinthala,0,,Indianapolis "Too Late Flight. RT “: Our fleet's on fleek. http://t.co/nJ5Ga1gds5”",jetblue,akaTrig,0,,Bawston "Too little. too Late Flight. You suck RT : Oh no. Mitchell. Our agents are happy to offer you available options.",usairways,mitchsunderland,0,,"Florida Raised. NYC Based" "UA3388 was Cancelled Flightled not delayed. Re-Flight Booking Problems still 90 miles from home. At least acknowledge the Cancelled Flightlation.",united,NicoleIn140,0,,"Western Massachusetts. USA" "Very quick! TY. : I am sorry to hear this. Can you please follow and DM me the details of what transpired? ^JH",united,auciello,0,,"South Seaside Park/Puerto Rico" "Wanted to get my bag benefit. but instead get $25 pricing on all three tickets. When adding a card. MP Visa is only option. ",united,markhlyon,0,,"Washington. DC" "We didn't need this. RT : Our fleet's on fleek. http://t.co/cpZB285o71",jetblue,Blacknificence,0,,Vuhginyah "Well we won't be flying you. Rebooked on Jetblue. With credits (that actually work) it was free!",americanair,leahstokes,0,,"Cambridge. MA. USA" "Well lets see. You could pay for my Negroni with bitcoin. ",jetblue,noplasticshower,0,,"planet earth" "Welllllll.... RT : Our fleet's on fleek. http://t.co/dHHomG2kiX",jetblue,DarrenMcsadden,0,, "Welp. “: Our fleet's on fleek. http://t.co/kwUEk1uKbC”",jetblue,therichardkirby,0,,Everywhere "What can I say other than when it comes to my BrandLoveAffair w/ ur my soulandinspiration https://t.co/IGkoGyWksr umosaicmecrazy",jetblue,SMHillman,0,,"New York. NY" "Who Okay'd this?!?! RT Our fleet's on fleek. http://t.co/knUVuOVhub",jetblue,"Pay_Olaa",0,,"Gates Ave- Brooklyn" "Who did this?!?!“: Our fleet's on fleek. http://t.co/kHZrCCyp2A”",jetblue,BenDiesAtTheEnd,1,,"dayton ohio" "Why let someone from black Twitter in their multimedia department?",jetblue,Chonwe3,1,, "Why doesn't allow for conversations between upset customers and their customer service? worstcustomerserviceever",americanair,richfreed,1,, "Why doesn't provide a means for dialogue? What is the fear that drives this decision? worstcustomerserviceever",americanair,richfreed,1,, "Why even ask me to DM you and offer help if you ""can't do anything"" terriblecustomerservice unitedairlines http://t.co/feC4i3Vwq7",united,TaraNorden,0,,Chicago "Why lord why“: Our fleet's on fleek. http://t.co/nlzS1Ehnee”",jetblue,AsthmaticNympho,3,,"D(MD)V ✈️ NYC ✈️ Germany" "Why we can't have nice things. RT : Our fleet's on fleek. http://t.co/HP9RPPCvHx",jetblue,NerdyWonka,1,, "Why “: Our fleet's on fleek. http://t.co/a7NvbJ8ipx”",jetblue,DjRookieBear,0,,"El Paso. TX" "Why? 😒 RT Our fleet's on fleek. http://t.co/I7Ut2ZvHCO",jetblue,DEdzJr,0,,"KCMO - University of Missouri" "Without notifying though? “: We don't like Cancelled Flightling flights. Kim. but weather has not played nice with us.""",americanair,krescate,0,,"San Diego" "X____x RT : Our fleet's on fleek. http://t.co/Y39YzDpBvU",jetblue,"No_Cut_Card",15,,"i'm only human" "X__x RT : Our fleet's on fleek. http://t.co/xxppZo88j1",jetblue,Six8theGreat,0,,"Thanks for asking" "YASSSSS. Da Fuccc- RT : Our fleet's on fleek. http://t.co/oAJ5mnuchA",jetblue,DillonJaden,2,,"WAITIN AT THE DOE" "YO! give their plane back. They're mad & threatening to take away my Companion Pass. Luv",southwestair,Kaneshow,1,,"Washington | Tampa | Baltimore" "Yall tried it. "": Our fleet's on fleek. http://t.co/62GoDFaKNB”",jetblue,SmokeeRobinson,1,,"Jersey bred. Atlanta resident" "Yes but I will nvr fly w/ I missed my con flight bc of a coffeemaker on FT1892 Couldn't see my father be4 they put him in a coma",usairways,MsAmanRm103,0,,"Detroit. MI" "Yes!! Thanks so much!!! 💜“: We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY”",united,whitterbug,0,,"Houston. TX" "Yes. I filed a report in Atlanta. My bags are in Charlotte. NC. 24 hours Late Flightr and still can't find my luggage ... ",usairways,juliadavis,0,,"Atlanta. Georgia" "Yes. and it gets disconnected due to the lack of WIFI strength “: Have you reached out to for help. David?”",americanair,MauererPower,0,, "Yessir RT “: Good morning. Rob. We're showing the flight to sunny Mexico just pushed off the gate.”",americanair,yourlocalnyer,0,,"Dallas. TX" "You don't have to do this “: Our fleet's on fleek. http://t.co/iZfofgjzUi”",jetblue,FeelinFahad,0,, "You have to follow me back so that I can DM ",southwestair,MarlaDShepard,0,,"Raleigh. NC" "You know what ... RT “: Our fleet's on fleek. http://t.co/WJYAs2D94n”",jetblue,findyaedges,0,,"ON." "^CB how do you know? ",southwestair,"RyanHanley_Com",0,,"Albany. NY" "alright .... done! alternatively. if you'd like to charter a private jet for me to PITT i will gladly accept :)",jetblue,Dweisblum,0,,"NEW YORK" "but why RT : Our fleet's on fleek. http://t.co/W0HOAewhwS",jetblue,YoungChipotle,0,,"new york" "can you not? RT Our fleet's on fleek. http://t.co/413GiAL0yl",jetblue,TheBuie,22,,"Raleigh. NC" "chair selfie "": Everyone looks FLAWLESS :) We're so PROUD of our PHL crew! BlueHeros”",jetblue,SaharaSams,2,,"West Berlin. NJ" "delete your account ",jetblue,"liz_kantor",0,,"New Brunswick. NJ" "fuck you. and your shitty fucking information http://t.co/scQUjbvsTA",united,hadAbadWeek,1,, "how sway how “: Our fleet's on fleek. http://t.co/tQc96tKcI9”",jetblue,MaxNoChain,0,,"ÜT: 40.645173.-73.898268" "http://t.co/EIw2sYb8Fu roberts&s=1 ",americanair,EricRoberts,0,,"Los Angeles. CA" "i wish i was flying ... Cancelled Flightled our flights tomorrow and never notified us FlyUS Ripoff",usairways,"Old_bauer",0,, "last trip on ... Poor customer service 3 trips in a row! here I come!",americanair,Huedaddy10,0,,"Memphis. TN" "nope. RT : Our fleet's on fleek. http://t.co/9SHhTvIOTI",jetblue,GoBobbo,0,,"Pittsburgh — now & forever" "seriously. I want to work on the JetBlue social team RT : http://t.co/eiGaJyzcW2",jetblue,vincenzolandino,0,,"NYC | CT" "smh RT : Our fleet's on fleek. http://t.co/IRiXaIfJJX",jetblue,gabrielabarkho,0,,"the tristate" "talked to a manager and she offered we pay 3X's in cash what we originally paid nothanks jetblue ripoff flyunited",jetblue,"Old_bauer",0,, "thanks to my trip is all screwed up. Ive had to move meetings and a dinner and im STILL not out of nyc yet",usairways,SimplyTwiggy,0,,Global "um wut “: Our fleet's on fleek. http://t.co/M4UWcPxtXJ”",jetblue,"hellotweety_",0,, "we all watched as the crew was escorted from the back to 1st class. Prebooked? Really? : Your dissatisfaction is und",united,JenniferWalshPR,0,,Houston "“ Thanks for info on super large passengers- the extra seat Mr. Big needed was the one i was sitting in already customerservice",americanair,ThatLittleAnt,2,,"New Haven. CT" "“: ""Jason. you'll end up missing your connection. Please see our DFW agents for assistance.” Nope! Hasn't taken off yet. still!",americanair,JasonPeppel,0,, "“: We're sorry you were uncomfortable. Andrew. What can we do for you?” SMA",americanair,"Andrew_Wasila",0,, "“: You're very welcome. Dawn. We love taking you flying. Let's do it again!” Again in 1 week!",americanair,"Dawn_Davis",0,,"★ Chicago'ish ★" "“: Good morning. Tamara. We'll try to get you comfortably on a flight as soon as we can.” NoXTraLegRoom NoCoatCloset",americanair,Dumas2TTG,0,, "“: Russ. please contact Reservations at 800-433-7300 for reFlight Booking Problems options.” Good luck with that!",americanair,jmgscott,0,,"Dallas. TX" "“: Thanks for the shout-out. Candace! Enjoy the ride.” Always! I adore American Airlines!",americanair,TheCandaceSmith,0,,"Los Angeles" "“: George. that doesn't look good. Please follow this link to start the refund process: http://t.co/4gr39s91Dl”😂",americanair,"Chad_SMFYM",0,, "“: We apologize for your frustrations. Michael. Have you been rebooked?” -got call back after 10 hours. Bad.",americanair,mwangbickler,2,,"Napa. CA" "“: Those are very beautiful photos!” Thx! Would marketing dept be interested in buying?",americanair,nlrphoto,0,, "“: Bet these birds wish they'd flown south for the winter... http://t.co/tY9C0Gae2o” Lol",americanair,Jacqueline062,0,,"Dallas. Texas" "“: We hope you enjoy the WinterWeather and brought your warm coat and gloves. Maria!” Yup! New beanie http://t.co/AnEqXZR4bp",americanair,marypoppings,0,,"New York/Nicaragua/Miami Beach" "“: Beautiful shot.. Thanks for sharing. Using FlyFi to post? :)” Your welcome! Not on this flight. It was a quickie:)",jetblue,2littlebirds,0,,"LA CA USA" "“: Well captured. Brittany! We love the clouds! :) Enjoy the ride!” Thank you!",jetblue,2littlebirds,0,,"LA CA USA" "“: Unfortunately that's not an available option with our current system. Sorry guys. That's a certain fail Fix it plz.",jetblue,Analystdoc,0,,"Greenwich. CT" "“: So glad to hear. Thanks for sharing the video.” Me and JetBlue are BFF 🙏",jetblue,FinleyBklynCFS,0,, "“: JetBlue reLate Flightd this time? :)” no... But why won't school be Cancelled Flighted? it's very cold out",jetblue,"KyleComer_",5,,virginia "“: Why not? We'd sure love to see you. Ruth! JustDoIt YouKnowYouWantTo :)” you know me too well 💘",jetblue,"Ruth_Slobodin",0,, "“: Thanks for including us on your tour! Did you pack your winter coat?”Unfortunately yes ❄️⛄️ WereNotinCaliAnymore",jetblue,benjaminokeefe,0,, "“: Sorry! Please ask Inflght if there is an open seat you can move to.” Will do!",jetblue,dlewis2412,0,,"As global as possible" "“: Thanks for the kind words. Janna! WeAppreciateYou TrueBlue” and now I'M feeling like a boss jetbluefame",jetblue,jannasaurusrex,0,,"central mass" "“: We hope you're still our bae! ”haa man",jetblue,mOnKofficial,0,,"Philadelphia/Cali" "“: Good morning. Sylvie! Have a great flight! yourock” >: Thank you JetBlue! JetBlueRocks",jetblue,sylvie75015,0,,"Larchmont. New York" "“: Our fleet's on fleek. http://t.co/1incNCaV4n” - wow",jetblue,WINEcoloredKISS,0,,"Memphis to Alabama." "“: Our fleet's on fleek. http://t.co/2UaICFJRmS” no way",jetblue,macchiatoxblend,1,,"SoCalifornian in OH" "“: Our fleet's on fleek. http://t.co/3Ltx7JKBo9” is fleek dead yet now?",jetblue,shakatron,0,,"OAKLAND CALIFORNIA" "“: Our fleet's on fleek. http://t.co/3kVkd8yRxa” + lol wow",jetblue,DivineMinded,0,,"Raising Through 7" "“: Our fleet's on fleek. http://t.co/4LlWi5oxvO” lmfaooooo hook me up with a flight!",jetblue,10Eshaa,0,,"St. John's" "“: Our fleet's on fleek. http://t.co/5KshTUe6Q0” 😂",jetblue,marteeeny12,0,,"V I R G I N I A ! ! ! *804*" "“: Our fleet's on fleek. http://t.co/5xGnyHGAFz” this is what I hate",jetblue,kenyaaroy,0,, "“: Our fleet's on fleek. http://t.co/7XMaV13G2W” http://t.co/Ela7TNtcIR",jetblue,"twice_sifted",0,,"Northeast by SoCal by Carolina" "“: Our fleet's on fleek. http://t.co/7iM9rHIvyR” Plz stop",jetblue,KvnLawrence11,0,,Connecticut "“: Our fleet's on fleek. http://t.co/8o3SCR5EFW” smh yall expect me to trust a childish airline with my life? Nah",jetblue,Kid2Fresh,0,, "“: Our fleet's on fleek. http://t.co/BBM6PAbORt” <:<:Now THAT is fuckin funny. 😂",jetblue,"ms_janedough",0,,"Somewhere being productive" "“: Our fleet's on fleek. http://t.co/CXTTxV2lMP” 😒",jetblue,"Mz_Undrst00d",0,,"Buck Guy City" "“: Our fleet's on fleek. http://t.co/FVYzjLDTON” 🚶🚶🚶🚶",jetblue,Bergyonce,0,,"Melbourne. Aus" "“: Our fleet's on fleek. http://t.co/H11jglw74L”ayyy 😎",jetblue,Malavayy,0,, "“: Our fleet's on fleek. http://t.co/Hez4jk4ZsK” ~huh?",jetblue,tbechtx,0,,"Dallas. Tx USA" "“: Our fleet's on fleek. http://t.co/HovuAIsG16” WTF 😂😂😂😂",jetblue,TorriNichelle,0,,"instagram:Torrinichelle" "“: Our fleet's on fleek. http://t.co/JMnkJ6Bmc2” Jet Blizzue in the hizouse.",jetblue,Jonmicol,1,,"Boston. MA" "“: Our fleet's on fleek. http://t.co/LSYbgLF59j” let's keep it professional",jetblue,carlos2316,6,,BWI "“: Our fleet's on fleek. http://t.co/Lv9HwQDK9A”",jetblue,DeadstockNYC,7,, "“: Our fleet's on fleek. http://t.co/M2wSg2olgo” -_-",jetblue,2emmyz,0,, "“: Our fleet's on fleek. http://t.co/MB0hVfqB1t”-see what ihop started 😑",jetblue,apieceofkake,0,,"in the wind..." "“: Our fleet's on fleek. http://t.co/PULp4i0w96” smh",jetblue,bjfrazier32,0,,"the road less traveled." "“: Our fleet's on fleek. http://t.co/Q16Xvwg0L6” .... I have to refrain what I want to say",jetblue,chamonille,0,,"THE ROCK - hive" "“: Our fleet's on fleek. http://t.co/RLWBJ80mA5” r u serious",jetblue,"Paul_Bautista",0,,"Union City. CA" "“: Our fleet's on fleek. http://t.co/RkwugmanM9” lmao you know a white person said this",jetblue,BoneyRoneyy,0,,interstellar "“: Our fleet's on fleek. http://t.co/TnKIXXrxHB” 😂😂",jetblue,DarrelTranscode,0,, "“: Our fleet's on fleek. http://t.co/Vxn2J36M7V” this happened",jetblue,"thereal_edwin",0,, "“: Our fleet's on fleek. http://t.co/XASPqDsqhE”",jetblue,RBS2,0,,"ÜT: 33.464681.-84.173362" "“: Our fleet's on fleek. http://t.co/XX5QSCjlL1” Freberg15",jetblue,"Kameo_12",0,,"Cadiz/Louisville. Kentucky" "“: Our fleet's on fleek. http://t.co/aJM3BhJVaa” foh",jetblue,"Invxsxble_Bxlly",0,,"Slum Village. NY" "“: Our fleet's on fleek. http://t.co/ar0VayLmFc” Really Jet Blue? Lmao",jetblue,"_averyjordan",1,,"Manhattan . New York" "“: Our fleet's on fleek. http://t.co/b5ttno68xu” I just 🙈",jetblue,butimvikki,0,,"D{M}V" "“: Our fleet's on fleek. http://t.co/cRFrwpc1Sx”😂😂😂",jetblue,princesslynessa,0,, "“: Our fleet's on fleek. http://t.co/clu5pdPrHP” :(",jetblue,"_blktray",0,,"COMPTON/AZ" "“: Our fleet's on fleek. http://t.co/dxn58rxDkS” see.",jetblue,BLMC88,0,,WNY "“: Our fleet's on fleek. http://t.co/g12sn5qsqZ”- no... Yall better than this",jetblue,Redray18,0,, "“: Our fleet's on fleek. http://t.co/g97HAbyeP5”",jetblue,Lets86it,0,, "“: Our fleet's on fleek. http://t.co/gHJBp5Gg67” why",jetblue,"_LadyCEO_",0,,"FL Girl ✈️ DC Livin" "“: Our fleet's on fleek. http://t.co/jm4GeyXbY5”LOL",jetblue,SuziCharmichael,0,, "“: Our fleet's on fleek. http://t.co/kVXs1lCqLp” new fav airline",jetblue,howyouDUPEn,1,,"KΔ. Boston." "“: Our fleet's on fleek. http://t.co/mFSsh2UHUe” LMFAO!!!!!!!!!!",jetblue,MOJOxJOJO69,0,, "“: Our fleet's on fleek. http://t.co/mpi4yuo9jR” Oh word!!!!??????",jetblue,dnvnbirch26,0,, "“: Our fleet's on fleek. http://t.co/pa7dCjXlzL”",jetblue,"OhGreat_Aldana",0,, "“: Our fleet's on fleek. http://t.co/pr3OeBC2N2” lol wut?",jetblue,Alovepoet,0,,"CA/NJ" "“: Our fleet's on fleek. http://t.co/t2qBGAMfpc” this happened",jetblue,"esrce_",0,, "“: Our fleet's on fleek. http://t.co/tEjrN09tfw” NOOOOOOOOOOOOOOOOOO",jetblue,makzaynugget,0,,"usually home" "“: Our fleet's on fleek. http://t.co/tLGoihqkvS” 😐 make it stop.",jetblue,jakeholla,0,,"vᴧ" "“: Our fleet's on fleek. http://t.co/uKM4e99Dz0” lmaoooo 😂😂😂😂",jetblue,MrYoungScholar,0,,"Eternity|GOMAB" "“: Our fleet's on fleek. http://t.co/vOUUFRN4jS” YASSS JetBlue ! Tell them !",jetblue,"itsbae__",0,,"561 ✈️ da globe" "“: Our fleet's on fleek. http://t.co/vw2v8GVnGq” 😐😑",jetblue,khanman96,0,,"The Friendzone" "“: Our fleet's on fleek. http://t.co/we7Pf5Ll1Y” lol!!!!!",jetblue,ChristianJPerez,0,, "“: Our fleet's on fleek. http://t.co/y5qE9HcQzT” why.",jetblue,mdattaro,0,,"College Park. MD" "“: Our fleet's on fleek. http://t.co/yZH4ZRQM0i” really JetBlue? fleek?!!! 😂😂😂 hell no... Yall petty",jetblue,"Evie_izms",0,,"ÜT: 28.217707.-81.45223" "“: We’re looking for our next FlyingItForward flier from DC Tell us where you'd fly & why http://t.co/MCSI0dzpnz” ",jetblue,orchid8,0,,"Austin. Texas. USA" "“: IfThe80sNeverStopped. we'd still be rocking out to this chart-topping hit"". What? The 80's are over?",southwestair,"pancho_joe",0,,"McKinney. Texas" "“: You are forgiven most loved Customer...it's as if you never left :) ^LL” that's why you're bae ❤️",southwestair,AMiltx3,0,, "“: I'm so sorry for your frustration. Did you get rebooked? ^SW” I've been rebooked 4 times!! Still stuck!! SMH",southwestair,TinaIsBack,0,,"Nashville by way of New York" "“: Hmmm... how does the Caribbean sound? https://t.co/AAY5avg99b ^LD” WARM THANKS!",southwestair,kirkwoodtiger,0,,"Kirkwood Missouri" "“: No. no. you must've heard us wrong. Sweet mixtape.though"" 4 the record.I didn't leave the 80's. the 80's left me",southwestair,"pancho_joe",0,,"McKinney. Texas" "“: Can you follow back for a quick DM? ^SW”followed",southwestair,saysorrychris,0,,"Everywhere But Never Scared" "“: Companion Pass. Because everyone deserves RedCarpet treatment and a +1 (even if it's your mom). http://t.co/QjKL4aBprG”",southwestair,jpiercyttu,0,, "“: Congrats to these fans who are seeing DestinationDragons in L.A.! SLC. you're next! http://t.co/YcCITaeP3S” Thanks again SW",southwestair,itsangieohyeah,0,,"Dodger Stadium | Disneyland" "“:Southwest mobile boarding passes now available in iOS Passbook! http://t.co/xmRvR4lGEg http://t.co/wJoc9f14SU”",southwestair,momof43s,0,, "“: We appreciate the shoutout for Roberto. DM confirmation code so we can forward ur kind words.” Confirmation code?",usairways,AnnetteNaif,0,,"New York & Worldwide" "“: We appreciate the shoutout for Roberto. DM your confirmation code so we can forward your kind words.” sent",usairways,AnnetteNaif,0,,"New York & Worldwide" "“: We don't like to hear this. We're sorry that it's taking so long to get through.” Stop sending generic responses",usairways,TMadCLE,2,,"Cleveland. OH" "“: Thanks for your feedback. Alan.” Thx. but no help as I watch a flt Lve w/open seats and I wait 3hrs for nxt flt",usairways,"alan_bledsoe",0,, "“: Please reach out to our crewmember for assistance. Our apologies for the long wait.” generic",usairways,"ch_mom",0,,"Boston. MA" "“: O” thank you for that elaborate response",usairways,hegshmeg,0,,"los angeles ca" "“: We're excited to have you fly with us. JB! When will this be?” Spring Break !!!",usairways,jdbwaffles,0,, "“: Reminder: From 2/28. we’ll be tweeting from . http://t.co/mFMNKmvOTR”RT I look 4ward to that follow back too!",usairways,"Darren_howudoin",0,,"North Carolina/LosAngeles" "“: Reminder: From 2/28. we’ll be tweeting from . You should join us: http://t.co/WBMHRl3bvl",usairways,trixywh,0,,"Hollywood. CA" "“: We're sincerely sorry. Sean. Reservations is working hard to answer everyone's call and we appreciate your patience.” false",usairways,ElFun,0,,Burbank "“: Of course. Have fun celebrating!” Thanks! Happy Chinese New Year!",virginamerica,KarinSLee,0,,"all over ca" "“: Book out of town with fares from $59/way (+restr). http://t.co/xRdTOV7nl8 http://t.co/4Y78byAckc” ",virginamerica,PlayjtLV,0,,"Las Vegas. NV" "“:You've met your match.Got status on another airline? Upgrade : http://t.co/H952rDKTqy” ? 🙉",virginamerica,Floxie10,0,,Argentina "“: It looks like form the photo that something burst out of your luggage. Is this correct? ^JH” always blame the customer",united,4geiger,0,,Kingwood "“: We hope you don't miss your connection. For help with re-Flight Booking Problems please Follow us & DM your confirmation. ^CP”done thx",united,Addair,0,,"Raleigh. NC" "“: We hope to see you on board soon and thanks for the tweet. ^EY” 👏👏",united,BattierCCIpuppy,0,,"Sacramento. CA" "“: Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY” 👏👏",united,BattierCCIpuppy,1,,"Sacramento. CA" "“: We regret to hear this. Please let us know if you need assistance. ^KN” I was finally able to secure my seat. Thx",united,Darquenloveli,0,,Texas "“: Sorry to hear about your flight. Do you need help reFlight Booking Problems?”",united,ItsAaronChriz,0,, "“: Please DM details. we'd like to help if you need assistance. ^KP” Another Airlines Issues",united,OliviaFett,0,,"Texas. duh!" "“: We'll see what we can do. ^KN” We are running! Most of this plane is running. Thanks for the help!",united,MelanieSpring,0,,"Washington. DC" "“: See information on our boarding process: http://t.co/gBIw9ugFNm ^KP”. I get group 1&2. Just no reason on 3/5.",united,RobCNYC,0,,"New York" "“: Happy to have had you on board. Please share details here: http://t.co/2TrgEMteBZ ^KP” Done!",united,SonyaSloanMD,0,,"Houston. TX. USA" "“: We will follow up with our Maintenance team. Thanks for the tweet. ^KP” THANK YOU! United Cares!",united,"d_goodspeed",0,,USA "“: We don't like to hear this. Is there anything we can help with? Thanks. ^EY” another empty offer for help.",united,"leigh_emery",1,,"Hoboken. NJ" "“: The baggage fee is waived for Premier members. Please see http://t.co/u6Duw27mDE. ^JP” what's the point of membership?",united,mllovelace,0,,"San Francisco. CA" "“: We don't want our customers to be frustrated. Thank you for your patience. ^JT” A lovely sentiment. but not a $180 one.",united,qlyss8,0,,"Texas. USA" "“: What made you come to this? Can we help you with anything? ^JP” free tickets . for the i convince .",united,"rikrik__",0,,"Saint Louis" "“: What made you come to this? Can we help you with anything? ^JP” inconvience*",united,"rikrik__",0,,"Saint Louis" "“: What made you come to this? Can we help you with anything? ^JP” the service just hasn't been great.",united,"rikrik__",0,,"Saint Louis" "“: Looking for a reason to travel? quote http://t.co/GGuIg3t28z”",united,marcotulioluis,0,, "“:That's not something we like to hear. Hopefully our staff can resolve & have you on your way ASAP. ^ML”:3:15 & still not resolved",united,PatrickGrubbe,1,,"Lewis Center. OH" "❤️❤️❤️“: Our fleet's on fleek. http://t.co/UHUmAskLdv”",jetblue,BizTravelerNA,0,, "👉🚪RT : Our fleet's on fleek. http://t.co/dSDEbodmEL",jetblue,mmhmmgirl,0,,"650/415/510" "👍👍✈️✈️💗 When are you guys going to start flying to Paris? : You're welcome.”",virginamerica,LizaUtter,0,,"Malibu. CA" "💯💯💯 RT : Our fleet's on fleek. http://t.co/SrM13qbRZD",jetblue,DrewLitavis,1,,"New York. NY" "😂😂 RT : Our fleet's on fleek. http://t.co/rinzYSK6kI",jetblue,brittneythebee,0,,"Courtside or the 50yd Line" "😂😂😂 “: Our fleet's on fleek. http://t.co/BBaONx9txD”",jetblue,"jerome_marie",0,,"at Lil Kim's House" "😎 RT : You’ve met your match. Got status on another airline? Upgrade (+restr): http://t.co/RHKaMx9VF5. http://t.co/PYalebgkJt",virginamerica,miaerolinea,0,,Worldwide "😐 “: Our fleet's on fleek. http://t.co/QavvlAXLkl”",jetblue,uKnowMySteez,1,,MPLS "😒 "": Our fleet's on fleek. http://t.co/K66SRFnw77”",jetblue,"miss_smiley10",0,,"Washington D.C. / Chicago" "😕 RT : Our fleet's on fleek. http://t.co/4KH92mKoTZ",jetblue,"Russ_FTW",1,,"kingston. jamaica" "😢😢 RT“: Oh no! Unfortunately. the code must be entered at the time of purchase in order to qualify for the points.”",jetblue,Peaches275,0,,"New Jet City" "😩😂😂😂😂 “: Our fleet's on fleek. http://t.co/yco9dikpt9”",jetblue,SexcCia,0,,"STX ✈️ MIA" "😩😩😩 “: Our fleet's on fleek. http://t.co/46am1BSi2G”",jetblue,"Youdownwith_LNV",0,,Philly "😩😩😩“: Our fleet's on fleek. http://t.co/BBHTlZgH2C”",jetblue,Swoosh163,0,, "😳 LOLOLOLOLOL “: Our fleet's on fleek. http://t.co/YXSwFq9tGP”",jetblue,"mikeEfresh_",1,,"New York"