Export Tools

The Export Tools page provides tools that export various details about the system. These tools provide a convenient way of collecting detailed information about the system to assist in identifying the cause of problems.

The following export tools are included:

• Generate System State - creates a downloadable zip file, including the Rhapsody logs and configuration. Details on the system CPU, memory and disk space are also included. In the unlikely event that you need to raise a support request, running this tool and including the zip file generated in the support request would assist in identifying the cause of the problem.
• Generate Thread Dump - provides a way of triggering a thread dump. Rhapsody is a multi-threaded Java application, and certain errors may require investigating the current thread state.