Product Usage

Rhapsody collects anonymous product usage information in order to improve the product and support for customers. 

Product usage information does not contain any of the data processed by the Rhapsody engine, and does not include any personally identifiable information (including health information) associated with an engine configuration. For details on the type of information collected, refer to Previewing Data Collection.

Product usage information will not be shared with or otherwise distributed to third parties outside the Rhapsody group of companies. A full copy of your product usage information held by Rhapsody can be provided upon request.

To disable the collection of your data or preview the data that your engine is collecting, you may do so through the Management Console. Refer to Managing Data Collection.

Managing Data Collection

Enabling or Disabling Data Collection

To enable or disable the collection of your data:

1. Set the Product usage data collection checkbox to enable or disable data collection.
2. Select the Apply button to save your changes, or the Discard button to abort.

You can also manage Product Usage settings via the REST API. Refer to Product Usage Settings for details.

Connection Verification 

Connection Verification indicates whether the engine has the ability to connect to Rhapsody's Product Usage server. If you want to send your data to Rhapsody, ensure your engine is permitted to connect to grpcservices.api.rhapsody.global:443.

The connection is only verified when users navigate to the Product Usage page.

Previewing Data Collection

Rhapsody collects the following data in a text file containing read-only JSON-like objects:

• Configuration data - data related to how objects are configured in your configuration. This data is collected every 2 weeks.
• Metrics - data related to engine and communication point metrics in your configuration, including engine uptime and message counts. This data is collected every 24 hours.

To view the data your engine has collected to send to Rhapsody at a particular point in time:

• Select the type of data you want to download by checking the relevant checkboxes, and select the Download button.
• Alternatively, select the Download All button to download all the preview data.

Metrics

Rhapsody collects the following metrics:

• Timestamp
• Configuration hash
• Engine fingerprint:
  • Licenses:
    • Client_code
    • Environment_type
    • License_key

• • Installation directory path
  • Hostname
  • Registered environment type
  • Mac addresses:
    • Mac address
    • Network
• Engine metrics:

• • Received message count
  • Processed message count
  • Sent message count
  • Failed message count

• Communication point metrics:
  • Identifier
  • Message counts
  • Communication point type

• Engine uptime

Configuration Data

Rhapsody collects the following configuration data:

• Timestamp
• Configuration hash
• Engine fingerprint:
  • Licenses:
    • Client_code
    • Environment_type
    • License_key

• • Installation directory path
  • Hostname
  • Registered environment type
  • Mac addresses:
    • Mac address
    • Network
• Configuration:
  • Communication points
  • Filters
  • Folders 
  • Intelligent Mapper projects
  • JavaScript Functions
  • JavaScript Libraries
  • Lockers
  • LookupTables
  • Message definitions
  • REST clients
  • Routes
  • Templates
  • Message tracking schemes
  • Web services
  • X12 projects

Redacted Data

PHI, customer IP, security-related information, and large files are redacted from your configuration data before being sent to Rhapsody:

Information related to message definitions, Rhapsody variables and security objects is not collected at all.