Feedback

Rhapsody as an organization is committed to consulting with its customers and is continually evaluating its products and solutions. Rhapsody welcomes feedback through the following channels:

  • Your Rhapsody account management representative, or if you do not have one, the appropriate Rhapsody product representative, for example the Product Manager.
  • Support Tracker through which you can send a formal support request.

Support Requests

If a system error occurs, please contact Rhapsody Support via Support Tracker and include the following information:

  1. A screenshot of the error.
  2. Steps to reproduce the error.
  3. A copy of the Rhapsody\log\log.txt.n file.
  4. Sample messages.
  5. A Rhapsody Local Configuration (RLC) file, where applicable. If including an RLC file, please also include the name of the routes, filters or communication points that are causing the problem.
  6. Thread dumps, where applicable.
  7. Details of any recent changes to the environment.

Alternatively, use the Generate System State tool to create a Zip archive containing this information. Rhapsody staff endeavor to respond as promptly as possible.