<!doctype html>
<html>
<head>
<title>Rhapsody Support</title>
<link rel="stylesheet" href="styles/site.css" type="text/css">
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
<link rel="stylesheet" href="styles/icons.css" type="text/css">
<script src="js/jquery.min.js"></script>
<script src="tree/collapsibleTreeMenu.js"></script>
<link href="tree/collapsibleTreeMenu.css" rel="stylesheet" type="text/css">
</head>
<body class="theme-default aui-theme-default">
<div id="page">
<div id="main" class="aui-page-panel">
<div id="main-header">
<div id="breadcrumb-section">
<ol id="breadcrumbs">
<li> <span><a href="Rhapsody-Integration-Engine-6.5_133160975.html">Rhapsody Integration Engine 6.5</a></span> </li>
<li> <span><a href="Monitoring-Rhapsody_133163664.html">Monitoring Rhapsody</a></span> </li>
</ol>
</div>
<h1 id="title-heading" class="pagetitle"> <span id="title-text">Rhapsody Support</span> </h1>
</div>
<div id="content" class="view">
<div id="main-content" class="wiki-content group">
<h2 id="RhapsodySupport-Feedback">Feedback</h2>
<p>Rhapsody<span style="color: rgb(34,34,34);"> as an organization</span> is committed to consulting with its customers and is continually evaluating its products and solutions. Rh<span style="color: rgb(34,34,34);">apsody</span> welcomes feedback through the following channels:</p>
<ul>
<li>Your Rhapsody account management representative, or if you do not have one, the appropriate Rhapsody product representative, for example the Product Manager.</li>
<li><a href="http://supporttracker.orionhealth.com/" rel="nofollow" class="external-link">Support Tracker</a> through which you can send a formal support request.</li>
</ul>
<h2 id="RhapsodySupport-SupportRequests">Support Requests</h2>
<p>If a system error occurs, please contact Rhapsody Support via <a href="http://supporttracker.orionhealth.com" class="external-link" rel="nofollow">Support Tracker</a> and include the following information:</p>
<ol>
<li>A screenshot of the error.</li>
<li>Steps to reproduce the error.</li>
<li>A copy of the <code>Rhapsody\log\log.txt.n</code> file.</li>
<li>Sample messages.</li>
<li>A Rhapsody Local Configuration (RLC) file, where applicable. If including an RLC file, please also include the name of the routes, filters or communication points that are causing the problem.</li>
<li>Thread dumps, where applicable.</li>
<li>Details of any recent changes to the environment.</li>
</ol>
<p>Alternatively, use the <a href="Generate-System-State_133163951.html">Generate System State</a> tool to create a Zip archive containing this information. Rhapsody staff endeavor to respond as promptly as possible.</p>
<p> </p>
</div>
</div>
</div>
</div>
</body>
</html>