--- name: api-documentation-question description: Answer API and technical documentation questions. Use when a customer asks about API usage, code implementation, or integration details. metadata: trigger_phrases: - "answer api" - "api technical" - "technical documentation" related_skills: ["lesson-content-question", "pricing-inquiry", "workshop-technical-setup", "certificate-request", "installment-payment-option"] sample_size: "33" validation: | required_phrases: - "insights can help others" forbidden_patterns: [] max_length: 500 metrics: "sample_size: 33\navg_thread_length: 2.48\ntop_phrases:\n - phrase: \"insights can help others\"\n count: 13\n percent: 39.4\n - phrase: \"can help others too\"\n count: 13\n percent: 39.4\n - phrase: \"plus your questions and\"\n count: 12\n percent: 36.4\n - phrase: \"your questions and insights\"\n count: 12\n percent: 36.4\n - phrase: \"questions and insights can\"\n count: 12\n percent: 36.4\n - phrase: \"and insights can help\"\n count: 12\n percent: 36.4\n - phrase: \"help others too i\"\n count: 9\n percent: 27.3\n - phrase: \"others too i hope\"\n count: 9\n percent: 27.3\n - phrase: \"too i hope this\"\n count: 9\n percent: 27.3\n - phrase: \"i hope this helps\"\n count: 9\n percent: 27.3" --- # API or Technical Documentation Question ## Response Patterns (from samples) Common openings: - "Hi," - "Hey," - "Hey there," Common core lines: - "Best," - "I hope this helps!" - "Hi," Common closings: - "Best," - "Best wishes," - "Thanks!" ## Phrases That Work (4-gram frequency) - "insights can help others" — 13 (39.4%) - "can help others too" — 13 (39.4%) - "plus your questions and" — 12 (36.4%) - "your questions and insights" — 12 (36.4%) - "questions and insights can" — 12 (36.4%) - "and insights can help" — 12 (36.4%) - "help others too i" — 9 (27.3%) - "others too i hope" — 9 (27.3%) - "too i hope this" — 9 (27.3%) - "i hope this helps" — 9 (27.3%) ## Tone Guidance (observed) - Openings trend toward: "Hi," - Closings often include: "Best," ## What NOT To Do - Don't introduce policy details that are not present in the verified response lines above. - Don't paraphrase or reframe the customer's question in a way that changes meaning. - Don't add refund/discount promises unless they appear in the extracted responses for this topic. ## Validation Draft must: - [ ] Include at least one of the required phrases from the validation block - [ ] Stay consistent with the observed response patterns above - [ ] NOT introduce policy details that are not present in the verified response lines above.