--- name: invoice-billing-statement description: Provide receipts and billing statements. Use when a customer needs an invoice, receipt, or payment confirmation for a completed purchase. metadata: trigger_phrases: - "provide receipts" - "receipts billing" - "billing statements" related_skills: ["corporate-invoice", "email-change", "payment-method-issue", "login-link"] sample_size: "488" validation: | required_phrases: - "view a fully customized" forbidden_patterns: [] max_length: 500 metrics: "sample_size: 488\navg_thread_length: 3.15\ntop_phrases:\n - phrase: \"view a fully customized\"\n count: 163\n percent: 33.4\n - phrase: \"a fully customized invoice\"\n count: 163\n percent: 33.4\n - phrase: \"fully customized invoice here\"\n count: 162\n percent: 33.2\n - phrase: \"customized invoice here https\"\n count: 162\n percent: 33.2\n - phrase: \"can view a fully\"\n count: 159\n percent: 32.6\n - phrase: \"you can view a\"\n count: 151\n percent: 30.9\n - phrase: \"logged in you can\"\n count: 147\n percent: 30.1\n - phrase: \"once you're logged in\"\n count: 145\n percent: 29.7\n - phrase: \"you're logged in you\"\n count: 145\n percent: 29.7\n - phrase: \"in you can view\"\n count: 145\n percent: 29.7" --- # Invoice and Billing Statement ## Response Patterns (from samples) Common openings: - "Hi," - "Hello! A fix for the invoice has been sent out. Can you retry https://epicreact.dev/invoice/ and let me know if that works for you?" - "Hello," Common core lines: - "Once you're logged in, you can view a fully customized invoice here: https://testingjavascript.com/invoice." - "Once you're logged in, you can view a fully customized invoice here: https://epicreact.dev/invoice." - "From there, you can add any required information to the \"Prepared for\" section of the invoice." Common closings: - "Once you're logged in, you can view a fully customized invoice here: https://testingjavascript.com/invoice." - "From there, you can add any required information to the \"Prepared for\" section of the invoice." - "Happy coding!" ## Phrases That Work (4-gram frequency) - "view a fully customized" — 163 (33.4%) - "a fully customized invoice" — 163 (33.4%) - "fully customized invoice here" — 162 (33.2%) - "customized invoice here https" — 162 (33.2%) - "can view a fully" — 159 (32.6%) - "you can view a" — 151 (30.9%) - "logged in you can" — 147 (30.1%) - "once you're logged in" — 145 (29.7%) - "you're logged in you" — 145 (29.7%) - "in you can view" — 145 (29.7%) ## Tone Guidance (observed) - Openings trend toward: "Hi," - Closings often include: "Once you're logged in, you can view a fully customized invoice here: https://testingjavascript.com/invoice." ## What NOT To Do - Don't introduce policy details that are not present in the verified response lines above. - Don't paraphrase or reframe the customer's question in a way that changes meaning. - Don't add refund/discount promises unless they appear in the extracted responses for this topic. ## Validation Draft must: - [ ] Include at least one of the required phrases from the validation block - [ ] Stay consistent with the observed response patterns above - [ ] NOT introduce policy details that are not present in the verified response lines above.