--- name: lesson-content-question description: Answer lesson-specific content questions. Use when a customer asks about a lesson, code example, or concept in a course. metadata: trigger_phrases: - "answer lesson" - "lesson specific" - "specific content" related_skills: ["pricing-inquiry", "installment-payment-option", "continuing-education-credits", "api-documentation-question", "technical-issue-course-content"] sample_size: "414" validation: | required_phrases: - "thanks for reaching out" forbidden_patterns: [] max_length: 500 metrics: "sample_size: 414\navg_thread_length: 2.5\ntop_phrases:\n - phrase: \"thanks for reaching out\"\n count: 49\n percent: 11.8\n - phrase: \"insights can help others\"\n count: 47\n percent: 11.4\n - phrase: \"can help others too\"\n count: 46\n percent: 11.1\n - phrase: \"your questions and insights\"\n count: 43\n percent: 10.4\n - phrase: \"questions and insights can\"\n count: 43\n percent: 10.4\n - phrase: \"and insights can help\"\n count: 43\n percent: 10.4\n - phrase: \"plus your questions and\"\n count: 42\n percent: 10.1\n - phrase: \"hope this helps best\"\n count: 39\n percent: 9.4\n - phrase: \"help others too i\"\n count: 38\n percent: 9.2\n - phrase: \"others too i hope\"\n count: 38\n percent: 9.2" --- # Lesson Content Question ## Response Patterns (from samples) Common openings: - "Hi," - "Hey there," - "Hello," Common core lines: - ">>" - "Best," - ">" Common closings: - "Best," - "Thanks!" - "If you have coding questions, you can ask them in the community Discord channel we've set up here." ## Phrases That Work (4-gram frequency) - "thanks for reaching out" — 49 (11.8%) - "insights can help others" — 47 (11.4%) - "can help others too" — 46 (11.1%) - "your questions and insights" — 43 (10.4%) - "questions and insights can" — 43 (10.4%) - "and insights can help" — 43 (10.4%) - "plus your questions and" — 42 (10.1%) - "hope this helps best" — 39 (9.4%) - "help others too i" — 38 (9.2%) - "others too i hope" — 38 (9.2%) ## Tone Guidance (observed) - Openings trend toward: "Hi," - Closings often include: "Best," ## What NOT To Do - Don't introduce policy details that are not present in the verified response lines above. - Don't paraphrase or reframe the customer's question in a way that changes meaning. - Don't add refund/discount promises unless they appear in the extracted responses for this topic. ## Validation Draft must: - [ ] Include at least one of the required phrases from the validation block - [ ] Stay consistent with the observed response patterns above - [ ] NOT introduce policy details that are not present in the verified response lines above.