# Support

> **Need help with ThemisDB?** We're here to help! 🙋‍♀️

## 📖 Documentation

Before opening an issue, please check our comprehensive documentation:

- **[Main Documentation](https://makr-code.github.io/ThemisDB/)** - Complete user and developer guides
- **[Quick Start Guide](docs/de/guides/QUICK_START.md)** - Get started in minutes
- **[API Reference](docs/api/API_REFERENCE.md)** - REST and GraphQL API documentation
- **[Examples](examples/)** - 37+ practical examples
- **[FAQ](docs/en/FAQ.md)** - Frequently asked questions

## 🐛 Bug Reports

If you've found a bug, please:

1. Check if the issue already exists in our [issue tracker](https://github.com/makr-code/ThemisDB/issues)
2. If not, [create a new issue](https://github.com/makr-code/ThemisDB/issues/new/choose)
3. Use the appropriate issue template
4. Provide as much detail as possible:
   - ThemisDB version
   - Operating system
   - Steps to reproduce
   - Expected vs. actual behavior
   - Relevant logs or error messages

## 💡 Feature Requests

Have an idea for a new feature? We'd love to hear it!

1. Check existing [feature requests](https://github.com/makr-code/ThemisDB/issues?q=is%3Aissue+is%3Aopen+label%3Aenhancement)
2. If your idea is new, [open a feature request](https://github.com/makr-code/ThemisDB/issues/new/choose)
3. Describe your use case and why the feature would be valuable

## 💬 Questions and Discussions

For general questions, discussions, and community support:

- **[GitHub Discussions](https://github.com/makr-code/ThemisDB/discussions)** - Ask questions, share ideas, show what you've built
- **[GitHub Issues](https://github.com/makr-code/ThemisDB/issues)** - For bugs and feature requests only

## 🤝 Contributing

Want to contribute? Check out our [Contributing Guide](CONTRIBUTING.md) to get started!

Areas where we especially welcome contributions:
- 📝 Documentation improvements
- 🐛 Bug fixes
- ✨ New features (please discuss first in an issue)
- 🧪 Test coverage
- 🌍 Translations
- 📦 Client SDKs

## 🔒 Security Issues

**Do not open public issues for security vulnerabilities!**

Please review our [Security Policy](SECURITY.md) for information on reporting security issues privately.

## 📧 Commercial Support

For commercial support, enterprise licensing, or custom development:

- Visit our [website](https://github.com/makr-code/ThemisDB) for contact information
- See [enterprise features](docs/en/editions/EDITION_COMPARISON.md) available

## 📚 Additional Resources

- **[Changelog](CHANGELOG.md)** - Release notes and version history
- **[Architecture Docs](docs/architecture/)** - System design and internals
- **[Build Guide](docs/build-guide/)** - Building from source
- **[Deployment Guide](docs/de/guides/guides_deployment.md)** - Production deployment

## ⏱️ Response Times

We aim to respond to:
- Security issues: Within 24-48 hours
- Bug reports: Within 1 week
- Feature requests: Within 2 weeks
- General questions: As soon as possible (community-driven)

Please note that ThemisDB is maintained by volunteers. Response times may vary.

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**Thank you for using ThemisDB!** 🚀