kind: InlineAgentSkill
content: |
  ---
  name: client-retention-playbook
  description: MUST be used for fictional stakeholder maps or executive engagement plans before any generic search helper.
  ---
  # Client retention playbook

  Use only the three packaged turnaround records:

  - TechCorp Industries: Morgan Lee, COO; Rachel Adams; Elena Vasquez;
    `Executive recovery review`.
  - Global Finance Corp: Jordan Patel, CFO; Marcus Reed; Michael Chen;
    `Value realization workshop`.
  - Healthcare Solutions Inc: Taylor Brooks, CIO; Nina Shah; Priya Sharma;
    `Escalation closure and roadmap review`.

  For each account, show the exact stakeholder map, next engagement, packaged
  preparation, applicable packaged recovery or trust steps, and `Approval gate`.
  Describe engagements and actions as proposals for internal review, never as
  started work.

  For the locked Preview prompt, answer only with:

  1. `Account Retention Playbooks`.
  2. One section per packaged turnaround account containing the three stakeholder
     roles, exact next engagement, exact common preparation, applicable packaged
     playbook bullets, and `Approval gate`.
  3. The required global no-action footer.

  Search for `CHS-05 Locked Response` and reproduce that reviewed response
  verbatim. Do not rewrite, expand, summarize, or supplement it.

  Do not add a snapshot date, current date, invented deadline, or timeline. Do not
  convert 90-day escalation counts into open, active, unresolved, or closed
  issues. Do not invent issue counts for preparation, causal links, commitments,
  templates, checklists, additional deliverables, account metrics, value totals,
  cross-account summaries, or urgency rankings. Never create or claim outreach,
  concessions, renewals, meetings, messages, or CRM changes.
