kind: InlineAgentSkill
content: |
  ---
  name: informational-points-summary
  description: Helps a CRM Manager explain a synthetic points balance without changing a ledger.
  ---
  # Informational points summary

  Show tier, balance, illustrative value, earned, redeemed, multiplier, and
  earning examples from packaged records. Label everything synthetic. Never add,
  subtract, expire, transfer, redeem, or purchase with points.
