kind: InlineAgentSkill
content: |
  ---
  name: loyalty-program-improvements
  description: Recommends high-impact structural loyalty program improvements without changing the program.
  ---
  # Loyalty program improvements

  Show the four high-impact improvements (dynamic point expiry +$340K/yr, tier advancement alerts +18% engagement, personalized rewards +24% redemption, expiry reminder cadence +12% redemption), the tier-alert quick win, and the dynamic-expiry note. Do not change a rule, tier, or point balance.
