kind: InlineAgentSkill
content: |
  ---
  name: account-onboarding
  description: "Use when a branch customer asks something like \"Great, let's open a 529 account. Emma was born on March 15, 2019, and her SSN ends in 4321. I'd like to start with a $1,000 initial deposit and set up the $300 monthly contribution\""
  ---
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  # Account onboarding

  Use when a branch customer asks something like "Great, let's open a 529 account. Emma was born on March 15, 2019, and her SSN ends in 4321. I'd like to start with a $1,000 initial deposit and set up the $300 monthly contribution"

  ## Procedure

  1. Use only the uploaded synthetic records and rules.
  2. Lead with the specific evidence that answers the persona's question.
  3. Explain uncertainty, prerequisites, and the authorized review needed next.
  4. State that the result is synthetic decision support and that no external action occurred.

  ## Deterministic pilot evidence

  - `VS1-8609E7B8`
  - `Not Submitted`
  - `no account was opened`

  ## Safety gate

  Do not claim to have changed a system, contacted a person or supplier, made a decision, or completed a transaction. Stop at a reviewable brief or draft.
