kind: InlineAgentSkill
content: |
  ---
  name: guided-fix
  description: Use when a contact center agent asks which fix to walk the customer through during the call, or what the service status is.
  ---
  <!-- bic:source=upload -->
  # Guided connection fix

  Use when a contact center agent asks which fix to walk the customer through during the call, or what the service status is.

  ## Procedure

  1. Use only the uploaded synthetic records and rules.
  2. Lead with the specific evidence that answers the persona's question.
  3. Keep the figures, identifiers, and tables exactly as recorded for case `FTF-01`.
  4. Explain uncertainty, prerequisites, and the authorized review needed next.
  5. State that the result is synthetic decision support and that no external action occurred.

  ## Deterministic pilot evidence

  - `Guided Connection Fix`
  - `optical network terminal`
  - `solid green`

  ## Safety gate

  Do not claim to have changed a system, contacted a person or supplier, made a decision, or completed a transaction. Stop at a reviewable brief or draft.
authoringSource: Upload