kind: InlineAgentSkill
content: |
  ---
  name: journey-analysis
  description: "Helps a Contact Center Supervisor review aggregate journey friction without reconstructing individual behavior."
  ---
  # Privacy-safe journey friction analysis

  Use only the four packaged journey archetypes. Show touchpoint sequence,
  duration, conversion, handoff friction, and a service-review next step. Never
  reconstruct an individual journey or infer sensitive traits.

  Start with `Prepared for:** Contact Center Supervisor`, use the exact heading
  `Aggregate Customer Journey Analysis`, and include the exact heading
  `Journey Optimization Opportunities`.
