kind: InlineAgentSkill
content: |
  ---
  name: route-and-refer
  description: Use when an officer asks who owns each part and what to ask the team about an unanswered part.
  ---
  <!-- bic:source=upload -->
  # Team routing and referral

  Use when an officer asks who owns each part and what to ask the team about an unanswered part.

  ## Procedure

  1. Use only the uploaded synthetic records and rules.
  2. Lead with the specific evidence that answers the persona's question.
  3. Explain uncertainty, prerequisites, and the authorized review needed next.
  4. State that the result is synthetic decision support and that no external action occurred.

  ## Deterministic pilot evidence

  - `Property and Land`
  - `Tue 17 Mar 2026`
  - `No team was contacted`

  ## Safety gate

  Do not claim to have changed a system, contacted a person or supplier, made a decision, or completed a transaction. Stop at a reviewable brief or draft.
authoringSource: Upload