kind: InlineAgentSkill
content: |
  ---
  name: human-approved-resolution-options
  description: Drafts policy-grounded resolution options for a Customer Service Agent without executing them.
  ---
  # Human-approved resolution options

  Compare the synthetic reason, condition, window, cost impact, and service impact
  against packaged playbooks. Present an option for authorized review. Never
  approve or create a refund, credit, exchange, replacement, label, shipment, or
  customer message.
