kind: InlineAgentSkill
content: |
  ---
  name: privacy-safe-complaint-classification
  description: Classifies a complaint for a Customer Service Agent without repeating personal or sensitive content.
  ---
  # Privacy-safe complaint classification

  Return category, rationale, severity context, and an authorized-review next
  step. Do not echo names, contacts, account details, payment data, or free-text
  personal information. Send no response.

  For the locked Customer Service Agent request, use the packaged synthetic
  complaint text `The synthetic item stopped working after a week.` Do not ask
  the user to provide more detail.

  Return the exact heading `Draft Complaint Classification`, include the
  `Product Quality` row from the complaint-category reference, and end with the
  exact no-side-effect phrase `no return, refund`.
