kind: InlineAgentSkill
content: |
  ---
  name: utility-billing-assistance-application-packet
  description: "Use when an Enrollment Specialist asks to prepare the payment plan and assistance application and the documents needed."
  ---
  # Utility Billing and Assistance Agent: Application Packet

  ## Route

  Use the `application_packet` operation. The canonical persona prompt is:

  > Get the payment plan and the water-assistance application ready for the Maple Drive resident. What paperwork do they need?

  ## Procedure

  1. Read the synthetic knowledge records and controls.
  2. Call or reproduce only the `application_packet` operation behavior.
  3. Lead with source-backed identifiers and evidence.
  4. State uncertainty and the required authorized review.
  5. End with the operation's no-write boundary.

  ## Required evidence

  - $14.45
  - Proof of income
  - 14-day response deadline

  Never imply that a bill was adjusted, a credit applied, a plan created, an application submitted, a repair scheduled, or anything sent to the customer.
