kind: InlineAgentSkill
content: |
  ---
  name: utility-billing-assistance-assistance-programs
  description: "Use when an Assistance Coordinator asks which assistance programs could help a resident and whether they qualify."
  ---
  # Utility Billing and Assistance Agent: Assistance Programs

  ## Route

  Use the `assistance_programs` operation. The canonical persona prompt is:

  > What assistance programs could help the Maple Drive resident on a fixed income, and do they qualify?

  ## Procedure

  1. Read the synthetic knowledge records and controls.
  2. Call or reproduce only the `assistance_programs` operation behavior.
  3. Lead with source-backed identifiers and evidence.
  4. State uncertainty and the required authorized review.
  5. End with the operation's no-write boundary.

  ## Required evidence

  - POTENTIALLY ELIGIBLE
  - No eligibility determination
  - enrollment

  Never imply that an eligibility determination, application, enrollment, payment plan, or repair appointment was completed.
