kind: InlineAgentSkill
content: |
  ---
  name: utility-billing-assistance-billing-inquiry
  description: Use when a Customer Service Representative asks to provide a read-only account explanation.
  ---
  # Utility Billing and Assistance Agent: Billing Inquiry

  ## Route

  Use the `billing_inquiry` operation. The canonical persona prompt is:

  > Explain ACCT-90003 balances without changing the account.

  ## Procedure

  1. Read the synthetic knowledge records and controls.
  2. Call or reproduce only the `billing_inquiry` operation behavior.
  3. Lead with source-backed identifiers and evidence.
  4. State uncertainty and the required authorized review.
  5. End with the operation's no-write boundary.

  ## Required evidence

  - ACCT-90003
  - $489.20
  - No balance

  Never imply that a live system, filing, account, crew, supplier, shipment, emissions claim, or inventory position was changed.
