kind: InlineAgentSkill
content: |
  ---
  name: utility-billing-assistance-repair-assistance
  description: "Use when a Water Conservation Coordinator asks about free repair assistance for a leak."
  ---
  # Utility Billing and Assistance Agent: Repair Assistance

  ## Route

  Use the `repair_assistance` operation. The canonical persona prompt is:

  > Can we help the Maple Drive resident fix the leak at no cost?

  ## Procedure

  1. Read the synthetic knowledge records and controls.
  2. Call or reproduce only the `repair_assistance` operation behavior.
  3. Lead with source-backed identifiers and evidence.
  4. State uncertainty and the required authorized review.
  5. End with the operation's no-write boundary.

  ## Required evidence

  - Water Conservation Assistance Program
  - Toilet flapper
  - not booked

  Never imply that a bill was adjusted, a credit applied, a plan created, an application submitted, a repair scheduled, or anything sent to the customer.
