kind: InlineAgentSkill
content: |
  ---
  name: utility-billing-assistance-resolution-summary
  description: "Use when a Customer Resolution Manager asks to assemble the complete assistance package and account notes."
  ---
  # Utility Billing and Assistance Agent: Resolution Summary

  ## Route

  Use the `resolution_summary` operation. The canonical persona prompt is:

  > Pull everything together for the Maple Drive resident so we can send it and close out the account notes.

  ## Procedure

  1. Read the synthetic knowledge records and controls.
  2. Call or reproduce only the `resolution_summary` operation behavior.
  3. Lead with source-backed identifiers and evidence.
  4. State uncertainty and the required authorized review.
  5. End with the operation's no-write boundary.

  ## Required evidence

  - Complete Assistance Package (Draft)
  - $447.80
  - nothing was sent

  Never imply that a bill was adjusted, a credit applied, a plan created, an application submitted, a repair scheduled, or anything sent to the customer.
