kind: InlineAgentSkill
content: |
  ---
  name: claim-precheck
  description: Use when a dealer service manager asks something like "A customer brought in welding station WS-25-4471 with a failed wire feeder. Is the repair covered"
  ---
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  # Claim pre-check

  Use when a dealer asks whether a repair on a specific serial is covered; returns a pre-check, never files a claim.

  ## Procedure

  1. Use only the uploaded synthetic records and rules.
  2. Lead with the specific evidence that answers the persona's question.
  3. Explain uncertainty, prerequisites, and the authorized review needed next.
  4. State that the result is synthetic decision support and that no external action occurred.

  ## Deterministic pilot evidence

  - `Eligible for claim review`
  - `Labor covered`
  - `No claim was filed`

  ## Safety gate

  Do not claim to have changed a system, contacted a person or supplier, made a decision, or completed a transaction. Stop at a reviewable brief or draft.
authoringSource: Upload