---
title: Support
description: How to get help, report issues, and find resources for the Physical AI Toolchain
author: Microsoft Robotics-AI Team
ms.date: 2026-06-12
ms.topic: reference
keywords:
  - support
  - help
  - issues
  - troubleshooting
---

Thank you for using the Physical AI Toolchain! This document explains how to get help with issues, questions, and contributions.

## How to Get Support

### Community Support

This is an open-source reference architecture maintained by Microsoft and community contributors. We provide community support through GitHub issue tracking with the following response commitments:

| Priority Level             | Description                                      | Response Time Target |
|----------------------------|--------------------------------------------------|----------------------|
| Security Vulnerability     | Security issues (see [SECURITY.md](SECURITY.md)) | 24 hours (via MSRC)  |
| Critical                   | Blocking issues preventing deployment            | 1-2 business days    |
| Major                      | Significant issues affecting functionality       | 3-5 business days    |
| General Issues & Questions | Bug reports, feature requests, questions         | 14 calendar days     |

**Note**: Response times indicate initial acknowledgment. Resolution time varies based on issue complexity and community availability.

## Filing Issues

### General Issues, Bugs, and Feature Requests

1. **Search existing issues** in our [GitHub Issues](https://github.com/microsoft/physical-ai-toolchain/issues)
2. **Create a new issue** if yours isn't already tracked: [New Issue](https://github.com/microsoft/physical-ai-toolchain/issues/new/choose)
3. **Provide details**:
   - Clear description of the problem or request
   - Steps to reproduce (for bugs)
   - Expected vs. actual behavior
   - Environment details (OS, Azure region, component versions)

### Security Vulnerabilities

**Do not file security issues in GitHub.**

If you believe you've found a security vulnerability:

1. Report to the [Microsoft Security Response Center (MSRC)](https://msrc.microsoft.com/create-report)
2. Or email: [secure@microsoft.com](mailto:secure@microsoft.com)
3. See our [SECURITY.md](SECURITY.md) for complete reporting instructions

We respond to security reports within **24 hours** and follow coordinated disclosure practices.

## Contributing

Before contributing code, please:

1. Check for existing issues or create a new one
2. Follow the coding conventions in this repository
3. Test your changes with the provided training scripts

## Microsoft Support Policy

Support for this project is limited to the community support described above. This is an open-source reference architecture and does not include enterprise-level SLA commitments.

For enterprise support related to Azure services, please contact [Azure Support](https://azure.microsoft.com/support/options/).

## Code of Conduct

This project follows the [Microsoft Open Source Code of Conduct](https://opensource.microsoft.com/codeofconduct/).

For questions, see the [Code of Conduct FAQ](https://opensource.microsoft.com/codeofconduct/faq/) or contact [opencode@microsoft.com](mailto:opencode@microsoft.com).

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