Associates a new key value with a specific profile, such as a Contact Trace Record (CTR) ContactId.
A profile object can have a single unique key and any number of additional keys that can be used to identify the profile that it belongs to.
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Each Amazon Connect instance can be associated with only one domain. Multiple Amazon Connect instances can be associated with one domain.
Use this API or UpdateDomain to enable identity resolution: set Matching to true.
Updates the properties of a domain, including creating or selecting a dead letter queue or an encryption key.
After a domain is created, the name can’t be changed.
Use this API or CreateDomain to enable identity resolution: set Matching to true.
Creates a standard profile.
A standard profile represents the following attributes for a customer profile in a domain.
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When calling the UpdateProfile API, specifying an empty string value means that any existing value will be removed. Not specifying a string value means that any value already there will be kept.
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An integration can belong to only one domain.
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Before calling this API, use CreateDomain or UpdateDomain to enable identity resolution: set Matching to true.
GetMatches returns potentially matching profiles, based on the results of the latest run of a machine learning process.
Amazon Connect starts a batch process every Saturday at 12AM UTC to identify matching profiles. The results are returned up to seven days after the Saturday run.
Amazon Connect uses the following profile attributes to identify matches:
PhoneNumber
HomePhoneNumber
BusinessPhoneNumber
MobilePhoneNumber
EmailAddress
PersonalEmailAddress
BusinessEmailAddress
FullName
BusinessName
For example, two or more profiles—with spelling mistakes such as John Doe and Jhn Doe, or different casing email addresses such as JOHN_DOE@ANYCOMPANY.COM and johndoe@anycompany.com, or different phone number formats such as 555-010-0000 and +1-555-010-0000—can be detected as belonging to the same customer John Doe and merged into a unified profile.
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A template is a predefined ProfileObjectType, such as “Salesforce-Account” or “Salesforce-Contact.” When a user sends a ProfileObject, using the PutProfileObject API, with an ObjectTypeName that matches one of the TemplateIds, it uses the mappings from the template.
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When adding a specific profile object, like a Contact Trace Record (CTR), an inferred profile can get created if it is not mapped to an existing profile. The resulting profile will only have a phone number populated in the standard ProfileObject. Any additional CTRs with the same phone number will be mapped to the same inferred profile.
When a ProfileObject is created and if a ProfileObjectType already exists for the ProfileObject, it will provide data to a standard profile depending on the ProfileObjectType definition.
PutProfileObject needs an ObjectType, which can be created using PutProfileObjectType.
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Tags can help you organize and categorize your resources. You can also use them to scope user permissions by granting a user permission to access or change only resources with certain tag values. In Connect Customer Profiles, domains, profile object types, and integrations can be tagged.
Tags don't have any semantic meaning to AWS and are interpreted strictly as strings of characters.
You can use the TagResource action with a resource that already has tags. If you specify a new tag key, this tag is appended to the list of tags associated with the resource. If you specify a tag key that is already associated with the resource, the new tag value that you specify replaces the previous value for that tag.
You can associate as many as 50 tags with a resource.
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Runs an AWS Lambda job that does the following:
All the profileKeys in the ProfileToBeMerged will be moved to the main profile.
All the objects in the ProfileToBeMerged will be moved to the main profile.
All the ProfileToBeMerged will be deleted at the end.
All the profileKeys in the ProfileIdsToBeMerged will be moved to the main profile.
Standard fields are merged as follows:
Fields are always \"union\"-ed if there are no conflicts in standard fields or attributeKeys.
When there are conflicting fields:
If no SourceProfileIds entry is specified, the main Profile value is always taken.
If a SourceProfileIds entry is specified, the specified profileId is always taken, even if it is a NULL value.
You can use MergeProfiles together with GetMatches, which returns potentially matching profiles, or use it with the results of another matching system. After profiles have been merged, they cannot be separated (unmerged).
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