# Privacy Policy – Snuzzle Blocks **Effective Date:** May 13, 2026 **Last Updated:** May 13, 2026 --- ## 1. Introduction Welcome to **Snuzzle Blocks** ("we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you play our mobile game **Snuzzle Blocks** (the "Game") available on Google Play for Android devices. Please read this policy carefully. By downloading or using the Game, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Game. --- ## 2. Information We Collect ### 2.1 Information Collected Automatically When you play Snuzzle Blocks, we may automatically collect the following information: - **Device Information** – Device model, operating system version, unique device identifiers, and mobile network information. - **Gameplay Data** – Level progress, puzzle completion times, scores, and in-game achievements. - **Usage Data** – Features used, session duration, frequency of play, and interactions within the Game. - **Crash & Performance Data** – Error logs, crash reports, and diagnostic information to improve stability. ### 2.2 Information You Provide We may collect information you voluntarily provide, including: - **Username or Display Name** – If you choose to create a profile or leaderboard entry. - **Feedback & Support Requests** – Any information you submit when contacting us for support. ### 2.3 Information We Do NOT Collect We are committed to minimal data collection. We do **not** collect: - Your real name, email address, or phone number (unless you contact us directly). - Payment or financial information. - Location data or GPS information. - Contacts, photos, camera, or microphone data. - Any data from children under 13 without verifiable parental consent. --- ## 3. How We Use Your Information We use the information collected for the following purposes: | Purpose | Details | |---|---| | **Game Functionality** | To save progress, scores, and level completion | | **Performance Improvement** | To fix bugs, crashes, and optimize gameplay | | **Analytics** | To understand how players interact with the Game | | **Customer Support** | To respond to your questions and feedback | | **Legal Compliance** | To comply with applicable laws and regulations | We do **not** sell, rent, or trade your personal information to third parties for marketing purposes. --- ## 4. Advertising Snuzzle Blocks may display **third-party advertisements** to support free gameplay. Our advertising partners may collect certain data to serve relevant ads, including: - Device identifiers (e.g., Advertising ID) - Approximate location (country/region level only) - Interaction data with ads shown Our current advertising partners may include: - **Google AdMob** – [Privacy Policy](https://policies.google.com/privacy) You can opt out of personalized advertising at any time by: 1. Going to your Android device **Settings** 2. Navigating to **Google → Ads** 3. Enabling **"Opt out of Ads Personalization"** --- ## 5. Third-Party Services Snuzzle Blocks may integrate third-party services for analytics, crash reporting, or leaderboards. These services have their own privacy policies, and we encourage you to review them: | Service | Purpose | Privacy Policy | |---|---|---| | **Google Play Services** | Leaderboards, achievements, updates | [Link](https://policies.google.com/privacy) | | **Google Analytics for Firebase** | Usage analytics | [Link](https://firebase.google.com/support/privacy) | | **Google AdMob** | In-game advertising | [Link](https://support.google.com/admob/answer/6128543) | | **Firebase Crashlytics** | Crash reporting | [Link](https://firebase.google.com/support/privacy) | We are not responsible for the privacy practices of these third-party services. --- ## 6. Children's Privacy Snuzzle Blocks is designed to be **family-friendly** and suitable for all ages. We comply with the **Children's Online Privacy Protection Act (COPPA)** and **Google Play's Families Policy**. - We do **not** knowingly collect personal information from children under **13 years of age**. - We do **not** display behavioral advertising to children. - If we discover that a child under 13 has provided personal information without parental consent, we will delete it immediately. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the email below. --- ## 7. Data Retention We retain collected data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. - **Gameplay data** is retained for the duration of your use of the Game. - **Crash and diagnostic data** is typically retained for up to **90 days**. - Data is securely deleted when no longer needed. --- ## 8. Data Security We take the security of your information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction, including: - Encrypted data transmission (HTTPS/TLS) - Secure cloud storage with access controls - Regular security reviews and updates However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. --- ## 9. Your Rights & Choices Depending on your location, you may have the following rights regarding your data: - **Access** – Request a copy of the data we hold about you. - **Deletion** – Request that we delete your personal data. - **Opt-Out** – Opt out of personalized advertising (see Section 4). - **Correction** – Request correction of inaccurate data. To exercise any of these rights, please contact us using the details in Section 12. --- ## 10. International Users Snuzzle Blocks is operated from **Qatar**. If you are accessing the Game from outside Qatar, please be aware that your information may be transferred to and processed in countries with different data protection laws. By using the Game, you consent to the transfer of your information to Qatar and other countries where our service providers operate. --- ## 11. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do: - The **"Last Updated"** date at the top of this page will be revised. - Significant changes will be notified via an in-game notice or Google Play update notes. We encourage you to review this Privacy Policy periodically. Continued use of the Game after changes constitutes your acceptance of the updated policy. --- ## 12. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: **Snuzzle Blocks Support Team** 📧 Email: games@msolutions.lk 🌐 Website: www.msolutions.lk We aim to respond to all inquiries within **5 business days**. --- ## 13. Governing Law This Privacy Policy shall be governed by and construed in accordance with the laws of **Qatar**, without regard to its conflict of law provisions. --- *© 2026 Snuzzle Blocks. All rights reserved.*