Koemo Terms of Service

Last Updated: March 28, 2026

These Terms of Service (“Terms”) govern your access to and use of the Koemo application, related software, features, and services (collectively, the “Service”) provided by Smart Soft K.K. (“Company,” “we,” “us,” or “our”).

By downloading, installing, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Agreement Structure; Apple Relationship
These Terms are a legal agreement between you and the Company only, and not with Apple Inc. or any of its affiliates (“Apple”).
If you download the Service through the Apple App Store, your use of the Service is also subject to applicable Apple terms, including the Apple Media Services terms, App Store rules, and the Apple Licensed Application End User License Agreement (“Standard EULA”), except to the extent a valid custom license agreement applies.
The Company, not Apple, is solely responsible for the Service and its content, maintenance, support, and any claims relating to the Service, except as otherwise required by applicable law.
Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms and may enforce these Terms against you as a third-party beneficiary.
2. Developer Information

Developer: MszPro
Email: me@mszpro.com

3. Eligibility

You may use the Service only if:

you are legally capable of entering into a binding contract; and
you are at least the age required by applicable law in your jurisdiction to use the Service.

If you are under the age of majority where you live, you may use the Service only with the consent and supervision of a parent or legal guardian.

4. The Service

Koemo is a productivity application designed to help users capture, process, and work with spoken or recorded content. Depending on your device, operating system, settings, language support, and subscription status, the Service may include features such as:

live speech-to-text transcription;
translation;
summaries and question-answering based on transcribed content;
subtitle generation for audio or video;
audio or video import;
editing and export of transcripts, subtitles, summaries, and captioned media; and
file naming, organization, and related productivity tools.

Some features may be labeled as premium, paid, subscription-based, experimental, beta, or device-dependent.

5. Local Processing; Storage; iCloud
The Service is designed so that transcription, translation, summarization, caption generation, and similar AI-powered processing are performed primarily on your device using local models and system resources.
Depending on your settings, device configuration, and Apple services available to you, certain app data and files may also be stored locally on your device and/or synchronized through your personal Apple iCloud account.
We do not claim ownership over your recordings, transcripts, translations, summaries, subtitles, imported files, edits, exports, or other materials you create, import, or process through the Service (“User Content”).
Except as described in our Privacy Policy, we do not need routine access to the substance of your User Content in order for core local-processing features to function. However, if you voluntarily send us materials for customer support, bug reporting, or other assistance, you grant us the limited rights necessary to review and use those materials solely for support, troubleshooting, compliance, and improvement purposes.
6. Permissions and Device Requirements

The Service may request access to your microphone, speech recognition features, media library, files, notifications, camera, background activities, or other device capabilities. You may deny certain permissions, but some features may not work properly without them.

You are responsible for:

maintaining a compatible device and supported operating system;
ensuring sufficient local storage, memory, battery, and connectivity where needed;
understanding that model downloads, language support, processing speed, and feature availability may vary by device and platform version.
7. User Content Ownership

As between you and the Company, you retain all rights you have in your User Content, subject to the rights you grant in these Terms.

You are solely responsible for your User Content and for the consequences of creating, importing, recording, transcribing, translating, summarizing, exporting, sharing, or relying on it.

8. Recording Consent and Legal Compliance

You are solely responsible for complying with all laws, regulations, contractual obligations, workplace rules, and platform rules applicable to your use of the Service and your User Content.

Without limitation, you agree that before recording, transcribing, translating, summarizing, captioning, importing, exporting, or sharing any content, you will:

provide any notices required by law;
obtain all necessary permissions, rights, and consents from speakers, participants, rights holders, or other affected persons;
comply with all laws concerning privacy, surveillance, interception, wiretapping, confidentiality, data protection, employment, and intellectual property.

You must not use the Service to secretly or unlawfully record, monitor, or process any person or content.

9. License to Use the Service

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the Service on Apple-branded devices that you own or control, solely for your personal or internal business use and only as permitted by applicable usage rules.

You may not:

rent, lease, lend, sell, redistribute, sublicense, or commercially exploit the Service except as expressly permitted by us in writing;
copy, modify, adapt, translate, create derivative works of, decompile, reverse engineer, disassemble, or attempt to derive source code from the Service, except where such restriction is prohibited by applicable law;
bypass technical limitations, security features, usage rules, or subscription controls;
use the Service to build or train a competing product or service;
use the Service in a way that could damage, disable, overburden, or impair the Service or related systems;
remove proprietary notices, branding, or legal notices from the Service.
10. Acceptable Use Restrictions

You agree not to use the Service or any output from the Service to:

violate any law or regulation;
infringe, misappropriate, or violate another person’s privacy, publicity, confidentiality, contract, intellectual property, or other rights;
harass, abuse, threaten, stalk, defame, or harm another person;
process unlawful, abusive, deceptive, or fraudulent content;
create or distribute misleading transcripts, captions, translations, or summaries in a way that could reasonably harm others;
impersonate another person or falsely suggest affiliation, endorsement, or authenticity;
use the Service for emergency, safety-critical, medical, legal, or other high-risk purposes without independent human review and verification.
11. AI Features; No Accuracy Guarantee

The Service uses artificial intelligence, machine learning, speech recognition, and language-processing technologies to generate outputs, including transcripts, translations, subtitles, summaries, file names, answers, and other suggested content (“AI Output”).

You acknowledge and agree that:

AI Output may be incomplete, inaccurate, misleading, offensive, delayed, poorly formatted, or otherwise unsuitable for your intended use;
accents, background noise, overlapping speakers, technical vocabulary, proper names, low-quality recordings, device performance, and language pair limitations can materially affect output quality;
summaries and answers may omit context, merge speakers, misunderstand meaning, or generate incorrect conclusions or action items;
you are solely responsible for reviewing, editing, verifying, and approving all AI Output before using, sharing, publishing, relying on, or acting on it;
the Service is not a substitute for professional transcription, translation, legal advice, medical advice, emergency services, or any other regulated or professional service.
12. Imports, Exports, and Sharing

The Service may allow you to import audio or video, export files such as TXT or SRT, generate captioned media, or share content through Apple or third-party apps and services.

You understand that:

once you export or share content outside the Service, its confidentiality and security depend on the destination you choose;
third-party apps, storage providers, websites, or messaging services are governed by their own terms and privacy policies;
we are not responsible for how third parties handle exported or shared content.
13. Privacy

Your use of the Service is also subject to our Privacy Policy, which describes how we handle data associated with the Service.

By using the Service, you acknowledge that:

certain technical, diagnostic, analytics, and crash-related data may be processed as described in the Privacy Policy;
app data may be synchronized through your personal Apple iCloud account where applicable;
privacy disclosures in the App Store and our Privacy Policy may be updated from time to time.

If these Terms conflict with the Privacy Policy regarding legal rights and obligations, these Terms govern to the extent permitted by law, and the Privacy Policy governs for data-handling disclosures.

14. Paid Features, Subscriptions, Trials, and Billing
The Service may offer free features and paid features, including one-time purchases, non-consumable purchases, or auto-renewable subscriptions.
If you purchase an auto-renewable subscription, your subscription will automatically renew at the end of the applicable billing period unless you cancel before renewal.
Subscription pricing, billing periods, trial terms, promotional offers, and included features will be shown to you at the point of purchase or in the App Store listing.
Payment will be charged to your Apple account at confirmation of purchase.
You can manage or cancel subscriptions through your Apple account settings.
Unless required by applicable law, all billing, renewal, cancellation, refund, and payment processing matters for App Store purchases are handled by Apple, not the Company.
If you cancel a subscription, cancellation will take effect at the end of the current paid period unless Apple’s terms or applicable law provide otherwise.
We may change subscription prices, plans, or included features in the future. Any such changes will be handled in accordance with applicable law and App Store rules.
15. Maintenance and Support

The Company, and not Apple, is solely responsible for providing maintenance and support for the Service, if any, as required by applicable law or as we choose to provide.

Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the Service.

16. Product Claims

The Company, not Apple, is responsible for addressing any claims by you or any third party relating to the Service or your possession and/or use of the Service, including:

product liability claims;
any claim that the Service fails to conform to applicable legal or regulatory requirements; and
claims arising under consumer protection, privacy, or similar laws.
17. Intellectual Property

The Service, including its software, design, interface, text, graphics, logos, compiled data, model integrations, and all intellectual property rights therein, is owned by the Company and/or its licensors and is protected by applicable intellectual property laws.

Except for the limited license expressly granted in these Terms, no right, title, or interest in or to the Service is transferred to you.

If any third party claims that the Service or your possession and use of the Service infringes that third party’s intellectual property rights, the Company, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of that intellectual property claim, to the extent required by these Terms and applicable law.

18. Feedback

If you provide feedback, suggestions, ideas, bug reports, feature requests, or other input regarding the Service (“Feedback”), you grant us a worldwide, perpetual, irrevocable, non-exclusive, transferable, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and otherwise exploit that Feedback for any lawful purpose without compensation, attribution, or obligation to you.

19. Third-Party Services and Terms

The Service may interoperate with Apple services or other third-party software, websites, storage providers, APIs, or tools. Your use of those third-party services may be subject to separate terms and privacy policies.

You agree to comply with all applicable third-party terms when using the Service.

We are not responsible for third-party services, third-party content, or third-party terms.

20. Changes to the Service

We may add, remove, suspend, disable, restrict, or modify features of the Service at any time, including for legal, security, technical, product, or business reasons.

Without limiting the foregoing, we may:

release updates, patches, bug fixes, or new versions;
change feature availability by device, language, region, or subscription tier;
discontinue part or all of the Service.

We are not liable for any modification, suspension, or discontinuation of the Service to the extent permitted by law.

21. Termination

These Terms remain in effect until terminated by you or us.

You may terminate these Terms at any time by stopping all use of the Service and deleting it from your devices.

We may suspend or terminate your access to the Service, in whole or in part, immediately and without prior notice if:

you breach these Terms;
we believe your use creates legal risk, security risk, abuse, or harm;
we are required to do so by law, court order, or request of a regulator;
continued operation of the Service is no longer commercially or technically feasible.

Upon termination:

the license granted to you under these Terms ends immediately;
you must cease using the Service;
provisions that by their nature should survive termination will survive, including provisions relating to ownership, disclaimers, limitations of liability, indemnity, governing law, and dispute resolution.
22. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL RELATED FEATURES, OUTPUTS, CONTENT, AND SUPPORT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND.

THE COMPANY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AVAILABILITY, SECURITY, OR RELIABILITY.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR ALWAYS AVAILABLE;
ANY AI OUTPUT WILL BE ACCURATE, COMPLETE, CURRENT, OR FIT FOR YOUR PURPOSE;
ANY FILE, RECORDING, TRANSCRIPT, SUMMARY, TRANSLATION, SUBTITLE, OR EXPORT WILL BE PRESERVED WITHOUT LOSS OR CORRUPTION;
THE SERVICE WILL MEET YOUR REQUIREMENTS OR WORK WITH EVERY DEVICE, LANGUAGE, FILE FORMAT, OR THIRD-PARTY SERVICE.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

23. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

THE COMPANY AND ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
THIS INCLUDES DAMAGES FOR LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS, LOSS OF GOODWILL, LOSS OF DATA, DEVICE FAILURE, BUSINESS INTERRUPTION, OR THE COST OF SUBSTITUTE SERVICES;
THIS ALSO INCLUDES DAMAGES ARISING FROM OR RELATED TO RECORDING ISSUES, TRANSCRIPTION ERRORS, TRANSLATION ERRORS, SUMMARY ERRORS, AI HALLUCINATIONS, LOST FILES, FAILED EXPORTS, OR YOUR RELIANCE ON AI OUTPUT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE COMPANY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF:

THE TOTAL AMOUNT YOU PAID TO THE COMPANY THROUGH THE SERVICE DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR
FIFTY U.S. DOLLARS (US$50).

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

24. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Company and its directors, officers, employees, affiliates, licensors, and agents from and against any claims, demands, actions, proceedings, damages, judgments, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

your User Content;
your use or misuse of the Service;
your breach of these Terms;
your violation of law or the rights of any person or entity;
your failure to obtain necessary consents, permissions, or rights in connection with recordings or processed content.
25. Export Compliance and Sanctions

You represent and warrant that:

you are not located in a country or region subject to applicable trade embargoes or sanctions that prohibit use of the Service;
you are not listed on any applicable government list of prohibited or restricted parties;
you will not use the Service in violation of export control or sanctions laws.

You may not use or otherwise export or re-export the Service except as authorized by applicable law.

26. Consumer Rights

Nothing in these Terms is intended to limit or exclude any non-waivable consumer rights you may have under applicable law.

If you are entitled under applicable law to rights or remedies that are more favorable than those set out in these Terms, those rights and remedies apply.

27. Governing Law and Dispute Resolution

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be governed by the laws of Japan, without regard to conflict of laws principles.

Unless otherwise required by applicable consumer law, the Osaka District Court shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.

If the law of your country of residence gives you the right to bring a claim in your local courts or requires a different dispute forum, that law will prevail to that extent.

28. Changes to These Terms

We may update these Terms from time to time.

If we make material changes, we may provide notice by posting the updated Terms within the Service, on our website, through the App Store listing, or by other reasonable means. The updated Terms will become effective on the date stated in the updated version unless otherwise required by law.

By continuing to use the Service after the updated Terms become effective, you agree to the updated Terms.

29. Entire Agreement; Severability; No Waiver
These Terms, together with the Privacy Policy and any additional terms presented to you for specific features or purchases, form the entire agreement between you and the Company regarding the Service.
If any provision of these Terms is found unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force and effect.
A failure by the Company to enforce any provision of these Terms is not a waiver of its right to do so later.
30. Assignment

You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent.

We may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, reorganization, asset sale, corporate restructuring, or by operation of law.

31. Contact

For questions, complaints, claims, or support requests regarding the Service, contact:

Email: me@mszpro.com