--- name: messaging-the-human description: "Use when project policy calls for a human decision or update, a human delivery is pending or failed, or a reply must resume the right work." metadata: cli_surfaces_referenced: - gateway human list - gateway human show - queue create - queue transitions - queue block - send openrig: stage: provisional audience: all agents sibling_skills: - queue-handoff - openrig-user --- # Messaging the Human Project World supplies **when and why** to contact a human. This skill supplies transport-neutral mechanics; installing it does not create an approval gate or choose a connector. If policy leaves a material decision ambiguous, identify the missing authority. Do not convert a solvable technical failure into a human gate. ## Discover, check, send, inspect Discover the registered participants and inspect the chosen human: ```bash rig gateway human list --json rig gateway human show --json ``` Use the returned `address` (`@external`), not a username, remembered seat, connector handle, or guessed kernel address. Where several humans exist, use the decision ownership in Project World. An absent or ambiguous registration needs a named registration correction, not a fallback address. Check readiness: configured, enabled, active, ready, reason, and next action. `indeterminate` is not ready. Follow the reported next inspection; do not enable or reconfigure a connector merely to make the check pass. Author for the person reading on a phone: a short subject in `--summary`, then one complete brief in `--body-file`. State why it matters, your recommendation and material tradeoff, the bounded action if approved, and the choice requested. For an update, state the user-visible outcome and “No action needed.” Aim for roughly 100–150 words; this is guidance, not a semantic validator. Keep technical continuation, exact candidate/revision and evidence on the owning agent row and in the durable artifact behind `--evidence-ref`. A local path is not a phone link and Markdown evidence files are not automatically attached. For example, a synthetic brief could say: > The repaired status view is ready. I recommend updating this instance; live > status will briefly pause. Sessions will be preserved. Approve this instance > update, or hold? Supporting test detail follows in this thread. This example grants no authority. Choose `--human-intent decision` for a request or `--human-intent update` for a quiet FYI. Omission retains legacy decision behavior; words such as “FYI” and tags do not change intent. The sole outbound human-message primitive is: ```bash rig queue create --destination @external \ --human-intent decision --summary "" --body-file \ --evidence-ref --verify --json ``` An optional `--human-detail-file ` supplies one coherent supplemental reply in the same thread. Announce its purpose in the brief; the product also marks that a detail reply follows. The primary must already contain the complete scope, options and action. Do not split an agent dump blindly or move the essential choice into overflow. Rendering checks every part and its accessibility fallback before posting; an oversized request is refused with a field-specific correction, never silently clipped. Shorten the brief or related detail as directed. Inspect the failed row, then deliberately cancel/replace the authored request if its content needs correction; a timeout alone is never a reason to replace it. A follow-up **update** about earlier work ("the change you approved is merged") can post into that item's thread with `--reply-to `. It is accepted only with `--human-intent update`. Name the item whose thread the human saw, such as the parked row, and create the update on the same host as that item. Send the update from the seat that owns that thread: the seat that parked the row, or the author of the earlier item. A human reply in a thread reaches its owning seat, so an update from any other seat posts as a new message. It also posts as a new message, rather than being refused, if the earlier thread is missing or closed, or while the earlier item still waits on the human (a pending human decision, or a row parked on the human), since a reply in that thread would answer the decision. In every such case the `--verify` result says `threaded: false` with the reason. To answer a reply the human typed inside one of your threads, `--reply-to` the row their reply landed as. The update posts in that thread unless one of the cases above applies, and `--verify` reports it the same way. A message the human started at the top level of the channel has no thread yet, so the answer posts as a new message. A **decision** with a few clear choices can carry `--human-questions-file `: a JSON array of 1–4 questions, each `{"id", "question", "options": [{"id", "label", "recommended"?}]}` with 2–4 options (labels up to 75 characters, at most one recommended). Slack shows each question as a row of buttons. Each click records that answer on the item, and the decision resolves once every question has one. You then receive one reply row listing the answers. In `humanAnswers`, clicked answers are option-id strings. A whole typed reply is an object: `{kind: "typed-reply", text: "…", placement: "first-unanswered", unansweredCount: N}`. It is placed automatically under the first unanswered question; the person did not select that question. `N` counts the other question slots still empty in `humanAnswers` after that placement. Earlier button answers stay intact. Read `text` as the person's words, never as an option id even if the strings match. The typed reply still closes the decision with the other questions unanswered; `done` is not approval. If every button answer was already recorded, that final answer set stays intact and the typed reply remains in its correlated reply row. Keep the brief complete: the questions add buttons, they do not replace the explanation. If an existing agent-owned row must wait for a **decision**, block it on the **new live qitem ID** (`rig queue block --on ...`), not on the human address. Completion of the human qitem resumes its dependants. Blocking on the human as well would issue another notification for the same decision. The row persists before bounded delivery verification. Read its qitem ID and verification result; `posted` proves connector posting, **not human readership**. `transport-failed`, `never-posted`, or a pending/indeterminate result leaves the row intact. Inspect that same row and its next action; never create a second row or blindly resend because verification timed out. ```bash rig queue transitions ``` For `update`, confirmed complete delivery may close the delivery obligation. It creates no approval obligation and cannot be used as a decision blocker. Delivered updates remain queryable for Feed; a failure or ambiguous send stays separate. A root message alone does not prove supplemental delivery. Retries reconcile stable part identities and send only missing parts. An FYI reply is not a human decision. For a decision, a correlated reply binds to that exact human and qitem and records the resolution that resumes the owner. Check the recorded result before claiming the decision arrived; a delivery receipt alone is not acceptance. ## Existing blockers and other channels An existing agent-owned row may be blocked on `@host`. That is an internal custody label resolved through the human registry to the same external participant; it is not a second delivery address. Keep the owner and continuation on that row. Inspect its existing delivery receipt before considering another request, so a legacy blocker does not produce a duplicate message. Never derive `@host` from the current rig name. `rig send` reaches an agent's terminal only. It is not a human transport or a durable human obligation. Agent-to-agent work uses the queue handoff path. Connector-specific configuration and handles belong to registry/readiness tools, not to project-independent message instructions.