# Changelog

## 1.0.0 - 2026-08-03

Initial public release.

### Included

- Account and guest support tickets with private access links, threaded replies,
  attachments, ratings, reopening and an immutable event trail.
- Staff dashboard, unified queue, filters, assignment, bulk actions, internal
  notes, related tickets, merging, reports and customer-satisfaction metrics.
- Configurable types, topics, priorities, support hours, legal consent, spam
  controls, retention, SLA targets, routing rules, quick replies and automation.
- Reusable custom forms with field constraints, live admin preview, shortcode
  embeds and framework-neutral frontend attributes, plus optional one-way
  FormBuilder migration into independent Tickets form drafts.
- Selectable ProcessWire WireMail delivery, editable transactional templates and
  optional authenticated Resend inbound replies.
- Optional bounded Mailbox ingestion and Mailbox SMTP delivery with strict
  sender checks, deduplication and preview-first catch-up tooling.
- Optional Squad reply drafts grounded independently by Atlas and Knowledge Base.
- ProcessWire permissions, private attachment storage, CLI automation and
  retention workers, bundled translations and integration tests.
- Neutral installation defaults with no sample tickets or project-specific data;
  transactional mail remains disabled until explicitly configured.
- MIT licensing, release documentation and GitHub sponsorship metadata.

### Requirements

- ProcessWire 3.0.200 or newer.
- PHP 8.1 or newer.