{
  "name": "Customer Support Agent",
  "description": "Answers customer support questions, retrieves order context, and escalates unresolved issues to a human team.",
  "url": "https://raw.githubusercontent.com/not2technical/mocka2a/main/.well-known/agent-card.json",
  "version": "1.0.0",
  "protocolVersion": "0.3.0",
  "preferredTransport": "JSONRPC",
  "capabilities": {
    "streaming": true,
    "pushNotifications": false,
    "stateTransitionHistory": false
  },
  "defaultInputModes": [
    "text/plain"
  ],
  "defaultOutputModes": [
    "text/plain"
  ],
  "securitySchemes": {
    "oauth2": {
      "type": "oauth2",
      "flows": {
        "clientCredentials": {
          "tokenUrl": "https://api.example.com/a2a/customer-support/oauth/token",
          "scopes": {}
        }
      }
    }
  },
  "security": [
    {
      "oauth2": []
    }
  ],
  "skills": [
    {
      "id": "resolve-customer-support-request",
      "name": "Resolve customer support request",
      "description": "Classifies a customer support request, gathers needed context, proposes a resolution, and escalates when confidence is low.",
      "tags": [
        "support",
        "orders",
        "returns"
      ],
      "examples": [
        "Use Resolve customer support request to complete a user request."
      ]
    }
  ]
}