# 🍓 CanIEat Support **Welcome to CanIEat Support!** We're here to help you get the most out of your pregnancy food safety guide. --- ## 📧 Contact Us Need help with CanIEat? We're here to assist you! **Email**: [olga.a.gorskikh@gmail.com](mailto:olga.a.gorskikh@gmail.com) **Response Time**: We typically respond within 24-48 hours ### What to Include in Your Support Request To help us assist you quickly, please include: - Your device type (iPhone/iPad model) - iOS version - App version (found in Settings → About) - Detailed description of the issue - Screenshots if applicable --- ## ❓ Frequently Asked Questions ### General Questions **Q: How does CanIEat work?** A: CanIEat uses AI-powered analysis to provide instant food safety guidance for pregnant women based on official UK government medical guidelines from NHS, Food Standards Agency, and Royal College of Obstetricians and Gynaecologists. **Q: Is CanIEat safe to use during pregnancy?** A: Yes! CanIEat provides general guidance based on official UK medical guidelines. However, always consult your healthcare provider, midwife, or doctor for personalized medical advice. **Q: What food information sources does CanIEat use?** A: All recommendations are based on official UK government medical advice from: - NHS Pregnancy Guidelines: https://www.nhs.uk/pregnancy/keeping-well/foods-to-avoid/ - Food Standards Agency: https://www.food.gov.uk/safety-hygiene/pregnancy - Royal College of Obstetricians and Gynaecologists: https://www.rcog.org.uk/ ### App Features **Q: What's the difference between basic and premium features?** A: - **Basic**: General food safety information - **Premium**: Detailed AI-powered analysis, nutritional breakdown, personalized recommendations, serving sizes, preparation tips, and alternative suggestions **Q: How do I search for food items?** A: Simply type the food or dish name in the search bar on the main screen and tap "Search". The app will analyze it instantly. **Q: Can I search for recipes or dishes?** A: Yes! You can search for both individual foods (e.g., "salmon") and complete dishes (e.g., "sushi roll"). ### Subscription & Billing **Q: How do I subscribe to Premium?** A: 1. Open the app 2. Go to the "About" tab 3. Look for the "Premium Subscription" section 4. Tap to view subscription options 5. Complete purchase through App Store **Q: What payment methods are accepted?** A: All payments are processed through the Apple App Store. You can use any payment method associated with your Apple ID (credit card, debit card, Apple Pay, etc.). **Q: How do I cancel my subscription?** A: 1. Open **Settings** on your iPhone/iPad 2. Tap your **name** at the top 3. Tap **Subscriptions** 4. Select **CanIEat** 5. Tap **Cancel Subscription** Alternatively, you can cancel through App Store: 1. Open **App Store** app 2. Tap your **profile icon** 3. Tap **Subscriptions** 4. Select **CanIEat** and cancel **Q: Will I lose access immediately if I cancel?** A: No. You'll continue to have premium access until the end of your current billing period. **Q: How do I request a refund?** A: Refund requests must be made through Apple: 1. Go to https://reportaproblem.apple.com/ 2. Sign in with your Apple ID 3. Find the CanIEat subscription charge 4. Select "Request a refund" 5. Choose a reason and submit Or contact Apple Support directly for refund assistance. **Q: Can I change my subscription plan?** A: Yes! Go to Settings → [Your Name] → Subscriptions → CanIEat, then select a different subscription option. ### Technical Support **Q: The app isn't loading or is crashing. What should I do?** A: Try these steps: 1. Close the app completely and restart it 2. Restart your device 3. Check for app updates in the App Store 4. Ensure you have a stable internet connection 5. If the issue persists, contact support with details **Q: I'm seeing "Service temporarily unavailable" error. Why?** A: This usually means: - Your internet connection is unstable - The backend service is temporarily down (rare) - Try again in a few minutes If the issue persists for more than 10 minutes, please contact support. **Q: My search isn't returning results. What's wrong?** A: Check that: - You have an active internet connection - The search term is spelled correctly - You're using common food names (avoid very rare or made-up terms) - The app has permission to use the network **Q: How do I update the app?** A: 1. Open the **App Store** 2. Tap your **profile icon** 3. Scroll to find **CanIEat** 4. Tap **Update** if available You can also enable automatic updates in Settings → App Store → App Updates. ### Privacy & Security **Q: Is my data secure?** A: Yes! We prioritize your privacy: - All searches are encrypted during transmission - Search queries are processed in real-time and not permanently stored - We don't collect personally identifiable information - No data is sold to third parties For complete details, see our Privacy Policy: https://raw.githubusercontent.com/olgagorskikh/canieat/main/docs/PRIVACY_POLICY.md **Q: Do you store my search history?** A: No. Your searches are processed in real-time and not permanently stored. Temporary caching may occur for performance (< 24 hours) but is automatically cleared. **Q: Can I use CanIEat offline?** A: No, CanIEat requires an internet connection to access the AI-powered analysis and up-to-date medical guidelines. ### Medical & Safety **Q: Can I rely on CanIEat for medical advice?** A: **Important**: CanIEat provides general guidance only and is NOT a substitute for professional medical advice. Always consult your healthcare provider, midwife, or doctor for personalized medical advice during pregnancy. **Q: What if I have allergies or dietary restrictions?** A: Please inform your healthcare provider about your specific allergies and dietary needs. CanIEat provides general safety information but cannot account for individual medical conditions. **Q: The app says a food is safe, but I've heard otherwise. What should I do?** A: Guidelines can vary by source and region. CanIEat uses UK government guidelines. If you have concerns or conflicting information, please consult your healthcare provider. **Q: Can CanIEat diagnose food poisoning or pregnancy complications?** A: **No**. If you suspect food poisoning or have any health concerns, contact your healthcare provider or emergency services immediately. --- ## 📱 About CanIEat CanIEat is a pregnancy food safety guide designed to help expectant mothers make informed decisions about food safety during pregnancy. Our app provides instant, reliable guidance based on official UK government medical guidelines. ### Key Features - 🔍 AI-powered food safety analysis - 📚 Based on official UK medical guidelines - ⚡ Instant recommendations - 💎 Premium detailed analysis available - 🎨 Beautiful, intuitive interface - 🔒 Privacy-focused design - 📱 Works on iPhone and iPad ### Our Sources All recommendations are based on official UK government medical advice from: - **NHS**: National Health Service Pregnancy Guidelines - **FSA**: Food Standards Agency - **RCOG**: Royal College of Obstetricians and Gynaecologists ### Version Information **Current Version**: 1.0.0 **Platform**: iOS (iPhone & iPad) **Requires**: iOS 13.0 or later **Last Updated**: March 2026 --- ## 🔄 App Updates & Improvements We regularly update CanIEat with new features, improvements, and the latest medical guidelines. ### Recent Updates - Enhanced AI analysis for better accuracy - Improved user interface - Faster search results - Bug fixes and performance improvements - Updated medical guidelines ### Planned Features We're always working to improve CanIEat! Upcoming features may include: - Saved searches and favorites - Meal planning suggestions - Nutritional information tracking - Recipe safety scanner - Multi-language support Have a feature request? Email us at support@canieat.app! --- ## 🌍 Supported Regions CanIEat is designed for use worldwide but bases its recommendations on UK government medical guidelines, which are generally applicable internationally. However, food safety guidelines can vary by country. If you're in a different country: - Our guidance is still valuable but may differ from local recommendations - Always check with local healthcare providers for region-specific advice - Some food names or preparations may differ by region --- ## 📖 Additional Resources ### Official Documentation - **Privacy Policy**: https://raw.githubusercontent.com/olgagorskikh/canieat/main/docs/PRIVACY_POLICY.md - **Terms of Use**: https://raw.githubusercontent.com/olgagorskikh/canieat/main/docs/TERMS_OF_USE.md ### External Resources - **NHS Pregnancy Guidelines**: https://www.nhs.uk/pregnancy/ - **Food Standards Agency**: https://www.food.gov.uk/ - **RCOG**: https://www.rcog.org.uk/ ### Emergency Contacts (UK) - **NHS 111**: For non-emergency medical advice (UK) - **999**: For medical emergencies (UK) - **Pregnancy Emergency**: Contact your midwife or maternity unit --- ## 💬 Feedback & Suggestions We love hearing from our users! Your feedback helps us improve CanIEat. **Have a suggestion?** Email us at support@canieat.app **Found a bug?** Please report it with details to support@canieat.app **Love the app?** Leave us a review in the App Store! ⭐ --- ## 📞 Contact Methods ### Email Support - **Primary**: support@canieat.app - **Alternative**: ogorskikh@gmail.com ### Response Times - **General inquiries**: 24-48 hours - **Technical issues**: 24-48 hours - **Subscription/billing**: 24-48 hours - **Emergency medical questions**: Please contact your healthcare provider immediately ### What We Can Help With - ✅ Technical issues and bugs - ✅ Subscription and billing questions - ✅ Feature requests and suggestions - ✅ General app usage questions - ✅ Privacy and security concerns ### What We Cannot Help With - ❌ Emergency medical situations (call 999 or your local emergency number) - ❌ Personalized medical advice (consult your healthcare provider) - ❌ Diagnosis of conditions or symptoms (see your doctor) - ❌ Apple/App Store technical issues (contact Apple Support) --- ## 🏥 Medical Disclaimer **IMPORTANT**: CanIEat provides general guidance only and is NOT a substitute for professional medical advice, diagnosis, or treatment. - Always seek the advice of your physician, midwife, or qualified healthcare provider - Never disregard professional medical advice because of information from this app - If you have a medical emergency, contact emergency services immediately --- ## 📱 Follow Us Stay updated with the latest news, tips, and updates: - **GitHub**: https://github.com/olgagorskikh/canieat - **Email Newsletter**: Sign up by emailing support@canieat.app with "Subscribe" --- ## 🙏 Thank You Thank you for choosing CanIEat! We're honored to be part of your pregnancy journey. Made with ❤️ for expectant mothers everywhere. --- **© 2026 CanIEat. All rights reserved.** *Last Updated: March 1, 2026*