{
  "nodes": [
    {
      "id": "notify-slack-of-new-servicenow-incidents-0",
      "name": "When clicking ‘Test workflow’",
      "type": "n8n-nodes-base.manualTrigger",
      "position": [
        -660,
        160
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "notify-slack-of-new-servicenow-incidents-1",
      "name": "Run Every 5 Minutes",
      "type": "n8n-nodes-base.scheduleTrigger",
      "position": [
        -660,
        -40
      ],
      "parameters": {
        "rule": {
          "interval": [
            {
              "field": "minutes"
            }
          ]
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "notify-slack-of-new-servicenow-incidents-2",
      "name": "Get Incidents from ServiceNow",
      "type": "n8n-nodes-base.serviceNow",
      "onError": "continueErrorOutput",
      "position": [
        -100,
        40
      ],
      "parameters": {
        "options": {
          "sysparm_query": "={{ 'sys_created_on>=' + $now.toUTC().minus({minutes:5}).toFormat('yyyy-MM-dd HH:mm:ss') }}",
          "sysparm_display_value": "true"
        },
        "resource": "incident",
        "operation": "getAll",
        "authentication": "basicAuth"
      },
      "typeVersion": 1,
      "alwaysOutputData": true
    },
    {
      "id": "notify-slack-of-new-servicenow-incidents-3",
      "name": "Check if New Incidents",
      "type": "n8n-nodes-base.if",
      "position": [
        160,
        -40
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "09750510-4604-4372-9cdc-d8055adae12a",
              "operator": {
                "type": "string",
                "operation": "exists",
                "singleValue": true
              },
              "leftValue": "={{ $json.sys_id }}",
              "rightValue": ""
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "notify-slack-of-new-servicenow-incidents-4",
      "name": "Post Error Message if Error with ServiceNow",
      "type": "n8n-nodes-base.slack",
      "position": [
        480,
        760
      ],
      "parameters": {
        "text": "🚨 Issue connecting to ServiceNow. Please investigate error in n8n. 🚨",
        "select": "channel",
        "channelId": {
          "__rl": true,
          "mode": "id",
          "value": "YOUR_SLACK_CHANNEL_ID"
        },
        "otherOptions": {
          "mrkdwn": true,
          "includeLinkToWorkflow": false
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "notify-slack-of-new-servicenow-incidents-5",
      "name": "Sort Incidents in Ascending Order",
      "type": "n8n-nodes-base.sort",
      "position": [
        511,
        -271
      ],
      "parameters": {
        "options": {},
        "sortFieldsUi": {
          "sortField": [
            {
              "fieldName": "number"
            }
          ]
        }
      },
      "typeVersion": 1
    },
    {
      "id": "notify-slack-of-new-servicenow-incidents-6",
      "name": "Post Incident Details to Slack Channel",
      "type": "n8n-nodes-base.slack",
      "position": [
        731,
        -271
      ],
      "parameters": {
        "select": "channel",
        "blocksUi": "={{ (() => { const i=$json,esc=v=>String(v ?? 'not available').replace(/&/g,'&amp;').replace(/</g,'&lt;').replace(/>/g,'&gt;'),caller=typeof i.caller_id==='object' ? i.caller_id?.display_value : i.caller_id; if(typeof i.sys_id!=='string'||!/^[a-f0-9]{32}$/i.test(i.sys_id)||!i.number)throw Error('Invalid incident identity'); const fields=[['Incident ID',i.number],['Description',i.short_description],['Severity',i.severity],['Caller',caller],['Priority',i.priority],['State',i.incident_state],['Category',i.category],['Date Opened',i.opened_at]].map(([k,v])=>({type:'mrkdwn',text:'*'+k+':*\\n'+esc(v)}));return JSON.stringify({blocks:[{type:'header',text:{type:'plain_text',text:'ServiceNow Incident Notification',emoji:true}},{type:'section',fields},{type:'actions',elements:[{type:'button',text:{type:'plain_text',text:'View Incident',emoji:true},url:'https://YOUR_INSTANCE.service-now.com/nav_to.do?uri=incident.do%3Fsys_id%3D'+i.sys_id,action_id:'view_incident'}]}]}); })() }}",
        "channelId": {
          "__rl": true,
          "mode": "id",
          "value": "YOUR_SLACK_CHANNEL_ID"
        },
        "messageType": "block",
        "otherOptions": {
          "includeLinkToWorkflow": false
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "notify-slack-of-new-servicenow-incidents-7",
      "name": "No Incidents, Do Nothing",
      "type": "n8n-nodes-base.noOp",
      "position": [
        500,
        200
      ],
      "parameters": {},
      "typeVersion": 1
    }
  ],
  "pinData": {},
  "connections": {
    "Run Every 5 Minutes": {
      "main": [
        [
          {
            "node": "Get Incidents from ServiceNow",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Check if New Incidents": {
      "main": [
        [
          {
            "node": "Sort Incidents in Ascending Order",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "No Incidents, Do Nothing",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Get Incidents from ServiceNow": {
      "main": [
        [
          {
            "node": "Check if New Incidents",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Post Error Message if Error with ServiceNow",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Sort Incidents in Ascending Order": {
      "main": [
        [
          {
            "node": "Post Incident Details to Slack Channel",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "When clicking ‘Test workflow’": {
      "main": [
        [
          {
            "node": "Get Incidents from ServiceNow",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "name": "Notify Slack of New ServiceNow Incidents",
  "active": false,
  "settings": {
    "timezone": "UTC",
    "executionOrder": "v1"
  }
}