{
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    {
      "id": "triage-outlook-support-in-jira-0",
      "name": "Schedule Trigger",
      "type": "n8n-nodes-base.scheduleTrigger",
      "position": [
        -640,
        -140
      ],
      "parameters": {
        "rule": {
          "interval": [
            {
              "field": "hours"
            }
          ]
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "triage-outlook-support-in-jira-1",
      "name": "Get Recent Messages",
      "type": "n8n-nodes-base.microsoftOutlook",
      "position": [
        -440,
        -140
      ],
      "parameters": {
        "fields": [
          "id",
          "body",
          "categories",
          "conversationId",
          "from",
          "hasAttachments",
          "internetMessageId",
          "sender",
          "subject",
          "toRecipients",
          "receivedDateTime",
          "webLink"
        ],
        "output": "fields",
        "options": {},
        "filtersUI": {
          "values": {
            "filterBy": "filters",
            "filters": {
              "receivedAfter": "={{ $now.minus({hours:1}).toISO() }}"
            }
          }
        },
        "operation": "getAll",
        "returnAll": false,
        "limit": 100
      },
      "typeVersion": 2
    },
    {
      "id": "triage-outlook-support-in-jira-2",
      "name": "OpenAI Chat Model",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        280,
        40
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini"
        },
        "options": {}
      },
      "typeVersion": 1.2
    },
    {
      "id": "triage-outlook-support-in-jira-3",
      "name": "Structured Output Parser",
      "type": "@n8n/n8n-nodes-langchain.outputParserStructured",
      "position": [
        480,
        40
      ],
      "parameters": {
        "schemaType": "manual",
        "inputSchema": "{\"type\":\"object\",\"properties\":{\"labels\":{\"type\":\"array\",\"items\":{\"type\":\"string\",\"enum\":[\"[Technical]\",\"[Account]\",\"[Access]\",\"[Billing]\",\"[Product]\",\"[Training]\",\"[Feedback]\",\"[Complaints]\",\"[Security]\",\"[Privacy]\"]},\"minItems\":1},\"priority\":{\"type\":\"integer\",\"minimum\":1,\"maximum\":5},\"summary\":{\"type\":\"string\",\"minLength\":1},\"description\":{\"type\":\"string\",\"minLength\":1}},\"required\":[\"labels\",\"priority\",\"summary\",\"description\"],\"additionalProperties\":false}"
      },
      "typeVersion": 1.2
    },
    {
      "id": "triage-outlook-support-in-jira-4",
      "name": "Markdown",
      "type": "n8n-nodes-base.markdown",
      "position": [
        100,
        -140
      ],
      "parameters": {
        "html": "={{ $json.body.content }}",
        "options": {}
      },
      "typeVersion": 1
    },
    {
      "id": "triage-outlook-support-in-jira-5",
      "name": "Create Issue",
      "type": "n8n-nodes-base.jira",
      "position": [
        900,
        -140
      ],
      "parameters": {
        "project": {
          "__rl": true,
          "mode": "id",
          "value": "YOUR_JIRA_PROJECT_ID"
        },
        "summary": "={{ $json.summary }}",
        "issueType": {
          "__rl": true,
          "mode": "id",
          "value": "YOUR_JIRA_ISSUE_TYPE_ID"
        },
        "additionalFields": {
          "labels": "={{ $json.labels }}",
          "priority": {
            "__rl": true,
            "mode": "id",
            "value": "={{ $json.priorityId }}"
          },
          "description": "={{ $json.description }}"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "triage-outlook-support-in-jira-6",
      "name": "Check message state",
      "type": "n8n-nodes-base.code",
      "position": [
        -240,
        -140
      ],
      "parameters": {
        "mode": "runOnceForEachItem",
        "jsCode": "const m=$input.item.json;if(typeof m.id!==\"string\"||!m.id)throw Error(\"Invalid Outlook message ID\");const state=$getWorkflowStaticData(\"global\"),seen=state.supportMessageIds??[];if(!Array.isArray(seen)||seen.some(x=>typeof x!==\"string\"))throw Error(\"Invalid saved message IDs\");if(seen.includes(m.id))return null;return $input.item;"
      },
      "typeVersion": 2
    },
    {
      "id": "triage-outlook-support-in-jira-7",
      "name": "Generate Issue From Support Request",
      "type": "@n8n/n8n-nodes-langchain.chainLlm",
      "position": [
        300,
        -140
      ],
      "parameters": {
        "text": "=Reported by {{ $json.from.emailAddress.name }} <{{ $json.from.emailAddress.address }}>\nReported at: {{ $now.toISO() }}\nSummary: {{ $json.subject }}\nDescription:\n{{ $json.data.replaceAll('\\n', ' ') }}",
        "messages": {
          "messageValues": [
            {
              "message": "=Your are JIRA triage assistant who's task is to\n1) classify and label the given issue.\n2) Prioritise the given issue.\n3) Rewrite the issue summary and description.\n\n## Labels\nUse one or more. Use words wrapped in \"[]\" (square brackets):\n* Technical\n* Account\n* Access\n* Billing\n* Product\n* Training\n* Feedback\n* Complaints\n* Security\n* Privacy\n\n## Priority\n* 1 - highest\n* 2 - high\n* 3 - medium\n* 4 - low\n* 5 - lowest\n\n## Write Summary and Description\n* Remove emotional and anedotal phrases or information\n* Keep to the facts of the matter\n* Highlight what was attempted and is/was failing"
            }
          ]
        },
        "promptType": "define",
        "hasOutputParser": true
      },
      "typeVersion": 1.6
    },
    {
      "name": "Triage one message at a time",
      "type": "n8n-nodes-base.splitInBatches",
      "typeVersion": 3,
      "parameters": {
        "batchSize": 1,
        "options": {}
      },
      "id": "triage-outlook-support-in-jira-8"
    },
    {
      "name": "Prepare the Jira issue",
      "type": "n8n-nodes-base.code",
      "typeVersion": 2,
      "parameters": {
        "mode": "runOnceForAllItems",
        "jsCode": "function fields({result,priorityIds}){const allowed=['[Technical]','[Account]','[Access]','[Billing]','[Product]','[Training]','[Feedback]','[Complaints]','[Security]','[Privacy]'];if(!result||typeof result.summary!=='string'||!result.summary.trim()||typeof result.description!=='string'||!result.description.trim()||!Array.isArray(result.labels)||!result.labels.length||result.labels.some(x=>!allowed.includes(x))||!Number.isInteger(result.priority)||result.priority<1||result.priority>5||!Array.isArray(priorityIds)||priorityIds.length!==5||priorityIds.some(x=>typeof x!=='string'||!x||x.startsWith('YOUR_')))throw Error('Invalid triage result or Jira priority mapping');return{summary:result.summary,description:result.description,labels:result.labels,priorityId:priorityIds[result.priority-1]};}\n\nreturn $input.all().map((x,i)=>({json:fields({result:x.json.output,priorityIds:['YOUR_PRIORITY_1_ID','YOUR_PRIORITY_2_ID','YOUR_PRIORITY_3_ID','YOUR_PRIORITY_4_ID','YOUR_PRIORITY_5_ID']}),pairedItem:{item:i}}));"
      },
      "id": "triage-outlook-support-in-jira-9"
    },
    {
      "name": "Remember the processed message",
      "type": "n8n-nodes-base.code",
      "typeVersion": 2,
      "parameters": {
        "mode": "runOnceForEachItem",
        "jsCode": "const issue=$input.item.json,id=$(\"Triage one message at a time\").item.json.id;if(typeof issue.id!==\"string\"||!issue.id||typeof id!==\"string\"||!id)throw Error(\"Issue was not confirmed\");const state=$getWorkflowStaticData(\"global\"),seen=state.supportMessageIds??[];if(!Array.isArray(seen)||seen.some(x=>typeof x!==\"string\"))throw Error(\"Invalid saved message IDs\");if(!seen.includes(id))state.supportMessageIds=[...seen,id];return $input.item;"
      },
      "id": "triage-outlook-support-in-jira-10"
    }
  ],
  "pinData": {},
  "connections": {
    "Markdown": {
      "main": [
        [
          {
            "node": "Generate Issue From Support Request",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Schedule Trigger": {
      "main": [
        [
          {
            "node": "Get Recent Messages",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI Chat Model": {
      "ai_languageModel": [
        [
          {
            "node": "Generate Issue From Support Request",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "Get Recent Messages": {
      "main": [
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            "node": "Check message state",
            "type": "main",
            "index": 0
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        ]
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    "Structured Output Parser": {
      "ai_outputParser": [
        [
          {
            "node": "Generate Issue From Support Request",
            "type": "ai_outputParser",
            "index": 0
          }
        ]
      ]
    },
    "Generate Issue From Support Request": {
      "main": [
        [
          {
            "node": "Prepare the Jira issue",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Check message state": {
      "main": [
        [
          {
            "node": "Triage one message at a time",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Triage one message at a time": {
      "main": [
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        [
          {
            "node": "Markdown",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Prepare the Jira issue": {
      "main": [
        [
          {
            "node": "Create Issue",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Create Issue": {
      "main": [
        [
          {
            "node": "Remember the processed message",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Remember the processed message": {
      "main": [
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            "node": "Triage one message at a time",
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  "name": "Triage Outlook Support in Jira",
  "settings": {
    "timezone": "UTC",
    "executionOrder": "v1"
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}