{
  "name": "Unassigned Zendesk Tickets to Slack",
  "nodes": [
    {
      "name": "On clicking 'execute'",
      "type": "n8n-nodes-base.manualTrigger",
      "position": [
        360,
        350
      ],
      "parameters": {},
      "typeVersion": 1,
      "id": "unassigned-zendesk-tickets-to-slack-0"
    },
    {
      "name": "Cron",
      "type": "n8n-nodes-base.cron",
      "color": "#068906",
      "position": [
        360,
        560
      ],
      "parameters": {
        "triggerTimes": {
          "item": [
            {
              "mode": "everyDay",
              "hour": 16,
              "minute": 30
            }
          ]
        }
      },
      "typeVersion": 1,
      "id": "unassigned-zendesk-tickets-to-slack-1"
    },
    {
      "name": "Prepare ticket summary",
      "type": "n8n-nodes-base.code",
      "position": [
        690,
        460
      ],
      "parameters": {
        "mode": "runOnceForAllItems",
        "jsCode": "function collect({previousState,body,statusCode,bodyEncoding}) {\n  const state = previousState === null ? {page:1,tickets:[],count:null} : previousState;\n  if (!state || !Number.isInteger(state.page) || !Array.isArray(state.tickets)) throw Error('Invalid search state');\n  if (previousState !== null) {\n    if (statusCode < 200 || statusCode >= 300 || bodyEncoding !== null || !body || !Array.isArray(body.results) || !Number.isInteger(body.count) || body.count < 0) throw Error('Zendesk search failed or returned an invalid page');\n    if (body.count > 1000) throw Error('Zendesk search exceeds the 1000-result limit');\n    if (state.count !== null && state.count !== body.count) throw Error('Zendesk search changed while paging');\n    const ids = new Set(state.tickets.map(t=>t.id));\n    for (const ticket of body.results) {\n      if (!ticket || !Number.isSafeInteger(ticket.id) || ticket.id < 1 || typeof ticket.url !== 'string' || typeof ticket.status !== 'string' || typeof ticket.subject !== 'string' || ids.has(ticket.id)) throw Error('Invalid or duplicate Zendesk ticket');\n      ids.add(ticket.id); state.tickets.push({id:ticket.id,url:ticket.url,status:ticket.status,subject:ticket.subject});\n    }\n    state.count=body.count;\n    if (state.tickets.length > state.count || (body.next_page == null && state.tickets.length !== state.count) || (body.next_page != null && body.results.length === 0)) throw Error('Incomplete Zendesk search');\n    if (body.next_page == null) return {state,more:false,query:{query:'type:ticket assignee:none status<pending',per_page:100,page:state.page},tickets:state.tickets};\n    if (state.page >= 10) throw Error('Zendesk search exceeds the 1000-result limit');\n    state.page++;\n  }\n  return {state,more:true,query:{query:'type:ticket assignee:none status<pending',per_page:100,page:state.page},tickets:state.tickets};\n}\n\nfunction summarize({tickets}) {\n  if (!Array.isArray(tickets)) throw Error('Expected Zendesk tickets');\n  const escape = value => value.replaceAll('&','&amp;').replaceAll('<','&lt;').replaceAll('>','&gt;').replace(/[\\r\\n]+/g,' ').replace(/[*_~`]/g, char => ({'*':'＊','_':'＿','~':'～','`':'｀'})[char]);\n  let message='*Unassigned Tickets*\\n\\n';\n  for (const t of tickets) {\n    if (!t || !Number.isSafeInteger(t.id) || t.id < 1 || typeof t.url !== 'string' || typeof t.status !== 'string' || typeof t.subject !== 'string') throw Error('Invalid Zendesk ticket');\n    const match = /^https:\\/\\/([a-z0-9-]+\\.zendesk\\.com)\\/api\\/v2\\/tickets\\/(\\d+)\\.json$/i.exec(t.url);\n    if (!match || Number(match[2]) !== t.id) throw Error('Invalid ticket URL');\n    message += `*<https://${match[1]}/agent/tickets/${t.id}|${t.id}>* [${escape(t.status.toUpperCase())}] - ${escape(t.subject)}\\n`;\n  }\n  if (message.length > 40000) throw Error('Slack message exceeds 40000 characters');\n  return {message,hasTickets:tickets.length>0};\n}\n\nlet state=collect({previousState:null,body:null,statusCode:null,bodyEncoding:null}).state, result; for (const item of $input.all()) { result=collect({previousState:state,body:item.json.body,statusCode:item.json.statusCode,bodyEncoding:null}); state=result.state; } if (!result || result.more) throw Error('Incomplete Zendesk search'); const summary=summarize({tickets:result.tickets}); return summary.hasTickets ? [{json:summary}] : [];"
      },
      "typeVersion": 2,
      "id": "unassigned-zendesk-tickets-to-slack-2"
    },
    {
      "name": "Slack",
      "type": "n8n-nodes-base.slack",
      "position": [
        870,
        460
      ],
      "parameters": {
        "text": "={{$json[\"message\"]}}",
        "channel": "YOUR_SLACK_CHANNEL_ID",
        "attachments": [],
        "otherOptions": {}
      },
      "typeVersion": 1,
      "id": "unassigned-zendesk-tickets-to-slack-3"
    },
    {
      "name": "Search Zendesk tickets",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        510,
        460
      ],
      "parameters": {
        "method": "GET",
        "url": "https://YOUR_ZENDESK_SUBDOMAIN.zendesk.com/api/v2/search.json",
        "authentication": "predefinedCredentialType",
        "nodeCredentialType": "zendeskApi",
        "sendQuery": true,
        "queryParameters": {
          "parameters": [
            {
              "name": "query",
              "value": "type:ticket assignee:none status<pending"
            },
            {
              "name": "per_page",
              "value": "100"
            }
          ]
        },
        "options": {
          "pagination": {
            "pagination": {
              "paginationMode": "updateAParameterInEachRequest",
              "parameters": {
                "parameters": [
                  {
                    "type": "qs",
                    "name": "page",
                    "value": "={{ $pageCount + 1 }}"
                  }
                ]
              },
              "paginationCompleteWhen": "other",
              "completeExpression": "={{ !$response.body.next_page }}",
              "limitPagesFetched": false
            }
          },
          "response": {
            "response": {
              "responseFormat": "json",
              "fullResponse": true
            }
          }
        }
      },
      "typeVersion": 4.2,
      "id": "unassigned-zendesk-tickets-to-slack-4"
    }
  ],
  "active": false,
  "settings": {
    "timezone": "UTC",
    "executionOrder": "v1"
  },
  "connections": {
    "Cron": {
      "main": [
        [
          {
            "node": "Search Zendesk tickets",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "On clicking 'execute'": {
      "main": [
        [
          {
            "node": "Search Zendesk tickets",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Search Zendesk tickets": {
      "main": [
        [
          {
            "node": "Prepare ticket summary",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Prepare ticket summary": {
      "main": [
        [
          {
            "node": "Slack",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "pinData": {}
}