{
  "nodes": [
    {
      "id": "zendesk-ticket-to-jira-issue-0",
      "name": "IF",
      "type": "n8n-nodes-base.if",
      "position": [
        1000,
        300
      ],
      "parameters": {
        "conditions": {
          "string": [
            {
              "value1": "={{ $json.existing ? \"yes\" : \"\" }}",
              "operation": "isNotEmpty"
            }
          ]
        }
      },
      "typeVersion": 1
    },
    {
      "id": "zendesk-ticket-to-jira-issue-1",
      "name": "Create issue",
      "type": "n8n-nodes-base.jira",
      "position": [
        1180,
        400
      ],
      "parameters": {
        "project": "={{ $(\"Validate the ticket event\").first().json.projectId }}",
        "summary": "={{ $json.title }}",
        "issueType": "={{ $(\"Validate the ticket event\").first().json.issueTypeId }}",
        "additionalFields": {
          "description": "={{ $json.description }}"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "zendesk-ticket-to-jira-issue-2",
      "name": "Update ticket",
      "type": "n8n-nodes-base.zendesk",
      "notes": "Update the Zendesk ticket by adding the Jira issue key to the \"Jira Issue Key\" field.",
      "position": [
        1360,
        400
      ],
      "parameters": {
        "id": "={{ $(\"Validate the ticket event\").first().json.ticketId }}",
        "operation": "update",
        "updateFields": {
          "customFieldsUi": {
            "customFieldsValues": [
              {
                "id": "={{ $(\"Validate the ticket event\").first().json.fieldId }}",
                "value": "={{ $json.key }}"
              }
            ]
          }
        }
      },
      "notesInFlow": true,
      "typeVersion": 1
    },
    {
      "id": "zendesk-ticket-to-jira-issue-3",
      "name": "Get ticket",
      "type": "n8n-nodes-base.zendesk",
      "position": [
        640,
        300
      ],
      "parameters": {
        "id": "={{ $(\"Validate the ticket event\").first().json.ticketId }}",
        "operation": "get"
      },
      "typeVersion": 1
    },
    {
      "id": "zendesk-ticket-to-jira-issue-4",
      "name": "Determine",
      "type": "n8n-nodes-base.code",
      "notes": "if issue was created already in Jira",
      "position": [
        820,
        300
      ],
      "parameters": {
        "mode": "runOnceForEachItem",
        "jsCode": "function route({ticket,ticketId,fieldId,comment}) {\n if(ticket?.id!==ticketId||!Array.isArray(ticket?.raw?.custom_fields))throw Error('Ticket ID or custom fields invalid');\n const matches=ticket.raw.custom_fields.filter(x=>x?.id===fieldId);if(matches.length!==1)throw Error('Configured Jira issue field is absent or duplicated');\n const value=matches[0].value;if(value==null||value===''){if(typeof ticket.subject!=='string'||!ticket.subject.trim())throw Error('Ticket subject is missing');const url=typeof ticket.raw.url==='string'?ticket.raw.url.match(/^https:\\/\\/([a-z0-9-]+\\.zendesk\\.com)\\/api\\/v2\\/tickets\\/(\\d+)\\.json$/i):null;if(!url||url[2]!==String(ticketId))throw Error('Invalid Zendesk ticket URL');return {existing:false,key:'-',title:ticket.subject.trim(),description:`See Zendesk issue at: https://${url[1]}/agent/tickets/${ticketId}`,comment:'-'};}\n if(typeof value!=='string'||!value.trim()||value!==value.trim())throw Error('Invalid stored Jira issue key');if(!comment.trim())throw Error('A comment is required for an existing issue');return {existing:true,key:value,title:ticket.subject||'-',description:'-',comment};\n}\n\nconst r=$(\"Validate the ticket event\").first().json;return {json:route({ticket:{id:$json.id,subject:$json.subject,raw:$json},ticketId:r.ticketId,fieldId:r.fieldId,comment:r.comment})};"
      },
      "notesInFlow": true,
      "typeVersion": 2
    },
    {
      "id": "zendesk-ticket-to-jira-issue-5",
      "name": "Create comment to existing issue",
      "type": "n8n-nodes-base.jira",
      "position": [
        1180,
        200
      ],
      "parameters": {
        "comment": "={{ $json.comment }}",
        "options": {},
        "issueKey": "={{ $json.key }}",
        "resource": "issueComment"
      },
      "typeVersion": 1
    },
    {
      "id": "zendesk-ticket-to-jira-issue-6",
      "name": "On new Zendesk ticket",
      "type": "n8n-nodes-base.webhook",
      "position": [
        460,
        300
      ],
      "parameters": {
        "httpMethod": "POST",
        "path": "zendesk-ticket-to-jira-issue",
        "responseMode": "onReceived",
        "options": {
          "responseData": "{}",
          "responseContentType": "application/json"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "zendesk-ticket-to-jira-issue-request",
      "name": "Validate the ticket event",
      "type": "n8n-nodes-base.code",
      "typeVersion": 2,
      "parameters": {
        "mode": "runOnceForEachItem",
        "jsCode": "function request({body,secret,fieldId,projectId,issueTypeId}) {\n if(typeof secret!=='string'||secret.length<24||body?.secret!==secret)throw Error('Invalid webhook secret');\n const rawId=body?.id;if(!((typeof rawId==='string'&&/^\\d+$/.test(rawId))||typeof rawId==='number'))throw Error('Invalid ticket ID');const ticketId=Number(rawId);if(!Number.isSafeInteger(ticketId)||ticketId<1)throw Error('Invalid ticket ID');\n if(!Number.isSafeInteger(fieldId)||fieldId<1||!projectId||projectId==='YOUR_PROJECT_ID'||!issueTypeId||issueTypeId==='YOUR_ISSUE_TYPE_ID')throw Error('Configure the custom field, Jira project and issue type');\n const comment=body?.comment;if(comment!=null&&typeof comment!=='string')throw Error('Invalid comment');return {ticketId,comment:comment??'',fieldId,projectId,issueTypeId};\n}\n\nreturn {json:request({body:$json.body,secret:$env.ZENDESK_JIRA_SECRET,fieldId:0,projectId:\"YOUR_PROJECT_ID\",issueTypeId:\"YOUR_ISSUE_TYPE_ID\"})};"
      }
    }
  ],
  "connections": {
    "IF": {
      "main": [
        [
          {
            "node": "Create comment to existing issue",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Create issue",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Determine": {
      "main": [
        [
          {
            "node": "IF",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Get ticket": {
      "main": [
        [
          {
            "node": "Determine",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Create issue": {
      "main": [
        [
          {
            "node": "Update ticket",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "On new Zendesk ticket": {
      "main": [
        [
          {
            "node": "Validate the ticket event",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Validate the ticket event": {
      "main": [
        [
          {
            "node": "Get ticket",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "name": "Create or Comment on Jira Issues from Zendesk",
  "active": false,
  "pinData": {}
}