{
  "name": "Human Support Escalation",
  "nodes": [
    {
      "id": "manual-human-support",
      "name": "Run Support Handoff",
      "type": "n8n-nodes-base.manualTrigger",
      "typeVersion": 1,
      "position": [
        -650,
        0
      ],
      "parameters": {}
    },
    {
      "id": "example-human-support",
      "name": "Support Request",
      "type": "n8n-nodes-base.set",
      "typeVersion": 3.4,
      "position": [
        -400,
        0
      ],
      "parameters": {
        "assignments": {
          "assignments": [
            {
              "id": "support-message",
              "name": "chatInput",
              "type": "string",
              "value": "I need help with my account. Please contact ada@example.com."
            }
          ]
        },
        "options": {}
      }
    },
    {
      "id": "951cc691-b422-4ce6-901f-b7feb3afd1ad",
      "name": "Execute Workflow Trigger",
      "type": "n8n-nodes-base.executeWorkflowTrigger",
      "position": [
        -400,
        220
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "check-support-input",
      "name": "Check Contact Email",
      "type": "n8n-nodes-base.code",
      "typeVersion": 2,
      "position": [
        -160,
        100
      ],
      "parameters": {
        "mode": "runOnceForAllItems",
        "jsCode": "const supportMessagePrefix = \"A user had a question the bot couldn't answer. Here's their message: \";\n\nfunction prepareHumanSupport({ chatInput }) {\n  if (typeof chatInput !== 'string' || !chatInput.trim()) throw new Error('Supply the question or support request as text.');\n  const hasEmail = /([a-zA-Z0-9._-]+@[a-zA-Z0-9._-]+\\.[a-zA-Z0-9_-]+)/i.test(chatInput);\n  const text = supportMessagePrefix + chatInput;\n  if (hasEmail && text.length > 40000) throw new Error('The support message exceeds the 40,000-character budget.');\n  return { hasEmail, text };\n}\n\nreturn $input.all().map((item,index)=>({json:prepareHumanSupport(item.json),pairedItem:{item:index}}));\n"
      }
    },
    {
      "id": "990ecd3b-6aa0-4b17-8d01-d606b9164fa8",
      "name": "Email Included?",
      "type": "n8n-nodes-base.if",
      "position": [
        80,
        100
      ],
      "parameters": {
        "conditions": {
          "options": {
            "caseSensitive": true,
            "typeValidation": "strict",
            "version": 2
          },
          "conditions": [
            {
              "id": "support-has-email",
              "leftValue": "={{ $json.hasEmail }}",
              "rightValue": "",
              "operator": {
                "type": "boolean",
                "operation": "true",
                "singleValue": true
              }
            }
          ],
          "combinator": "and"
        },
        "options": {}
      },
      "typeVersion": 2.2
    },
    {
      "id": "d14da0ae-06ca-422b-b5b6-e7759e74c787",
      "name": "Notify Human Support",
      "type": "n8n-nodes-base.slack",
      "position": [
        340,
        0
      ],
      "parameters": {
        "authentication": "accessToken",
        "resource": "message",
        "operation": "post",
        "messageType": "text",
        "select": "channel",
        "channelId": {
          "__rl": true,
          "mode": "id",
          "value": "YOUR_SLACK_SUPPORT_CHANNEL_ID"
        },
        "text": "={{ $json.text }}",
        "otherOptions": {
          "mrkdwn": true,
          "includeLinkToWorkflow": false
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "confirm-human-support",
      "name": "Confirm Support Notification",
      "type": "n8n-nodes-base.code",
      "typeVersion": 2,
      "position": [
        600,
        0
      ],
      "parameters": {
        "mode": "runOnceForAllItems",
        "jsCode": "const missingEmailResponse = \"I'm sorry I don't know the answer. Please repeat your question and include your email address so I can request help.\";\nconst supportNotifiedResponse = \"Thank you for getting in touch. I've messaged a human to help.\";\n\nfunction humanSupportReply({ delivered, ts, channelId }) {\n  if (!delivered) return { response: missingEmailResponse };\n  if (typeof ts !== 'string' || !ts.trim() || typeof channelId !== 'string' || !channelId.trim()) throw new Error('Slack did not acknowledge the support message.');\n  return { response: supportNotifiedResponse };\n}\n\nreturn $input.all().map((item,index)=>({json:humanSupportReply({delivered:true,ts:item.json.message_timestamp,channelId:item.json.channel}),pairedItem:{item:index}}));\n"
      }
    },
    {
      "id": "request-contact-email",
      "name": "Request Contact Email",
      "type": "n8n-nodes-base.code",
      "typeVersion": 2,
      "position": [
        340,
        240
      ],
      "parameters": {
        "mode": "runOnceForAllItems",
        "jsCode": "const missingEmailResponse = \"I'm sorry I don't know the answer. Please repeat your question and include your email address so I can request help.\";\nconst supportNotifiedResponse = \"Thank you for getting in touch. I've messaged a human to help.\";\n\nfunction humanSupportReply({ delivered, ts, channelId }) {\n  if (!delivered) return { response: missingEmailResponse };\n  if (typeof ts !== 'string' || !ts.trim() || typeof channelId !== 'string' || !channelId.trim()) throw new Error('Slack did not acknowledge the support message.');\n  return { response: supportNotifiedResponse };\n}\n\nreturn $input.all().map((item,index)=>({json:humanSupportReply({delivered:false}),pairedItem:{item:index}}));\n"
      }
    }
  ],
  "pinData": {},
  "connections": {
    "Run Support Handoff": {
      "main": [
        [
          {
            "node": "Support Request",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Support Request": {
      "main": [
        [
          {
            "node": "Check Contact Email",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Execute Workflow Trigger": {
      "main": [
        [
          {
            "node": "Check Contact Email",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Check Contact Email": {
      "main": [
        [
          {
            "node": "Email Included?",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Email Included?": {
      "main": [
        [
          {
            "node": "Notify Human Support",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Request Contact Email",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Notify Human Support": {
      "main": [
        [
          {
            "node": "Confirm Support Notification",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "active": false
}