{
  "kind": "open-flow-workflow",
  "version": 1,
  "name": "Human Support Escalation",
  "content": {
    "modelVersion": 14,
    "document": {
      "bindings": {},
      "graph": {
        "nodes": {
          "n_fb8aff0fab5cd400": {
            "name": "Support request text",
            "kind": "start",
            "inputDefs": [
              {
                "jsonSchema": {
                  "type": "string",
                  "minLength": 1
                },
                "nullable": false,
                "handle": "chatInput"
              }
            ]
          },
          "n_4bc9d06674487c57": {
            "inputs": {
              "chatInput": {
                "kind": "sources",
                "sources": [
                  {
                    "kind": "node",
                    "nodeId": "n_fb8aff0fab5cd400",
                    "output": "chatInput"
                  }
                ]
              }
            },
            "name": "Check contact email",
            "kind": "task",
            "task": {
              "inputs": [
                {
                  "jsonSchema": {
                    "type": "string"
                  },
                  "nullable": false,
                  "handle": "chatInput"
                }
              ],
              "outputs": [
                {
                  "jsonSchema": {
                    "type": "boolean"
                  },
                  "nullable": false,
                  "handle": "hasEmail"
                },
                {
                  "jsonSchema": {
                    "type": "string"
                  },
                  "nullable": false,
                  "handle": "text"
                }
              ],
              "name": "Check contact email",
              "moduleId": "n_89bb4eb733f8dbec",
              "capabilities": [
                {
                  "kind": "connector",
                  "mode": "independent",
                  "actions": []
                }
              ]
            }
          },
          "n_4930770ced7e405d": {
            "inputs": {},
            "name": "Email included?",
            "kind": "condition",
            "matchMode": "first",
            "cases": [
              {
                "output": "without_email",
                "groups": [
                  {
                    "expressions": [
                      {
                        "left": {
                          "kind": "source",
                          "source": {
                            "kind": "node",
                            "nodeId": "n_4bc9d06674487c57",
                            "output": "hasEmail"
                          }
                        },
                        "operator": "==",
                        "right": {
                          "kind": "value",
                          "value": false
                        }
                      }
                    ]
                  }
                ]
              }
            ]
          },
          "n_2e526ec3f97cc027": {
            "inputs": {
              "channelId": {
                "kind": "value",
                "value": "YOUR_SLACK_SUPPORT_CHANNEL_ID"
              },
              "text": {
                "kind": "sources",
                "sources": [
                  {
                    "kind": "node",
                    "nodeId": "n_4bc9d06674487c57",
                    "output": "text"
                  }
                ]
              }
            },
            "name": "Notify human support",
            "kind": "task",
            "task": {
              "inputs": [
                {
                  "description": "The Slack conversation or channel ID.",
                  "jsonSchema": {
                    "type": "string",
                    "minLength": 1,
                    "description": "The Slack conversation or channel ID."
                  },
                  "nullable": false,
                  "handle": "channelId"
                },
                {
                  "description": "Plain text message content. When blocks are provided, Slack uses this as notification and accessibility fallback text.",
                  "jsonSchema": {
                    "type": "string",
                    "description": "Plain text message content. When blocks are provided, Slack uses this as notification and accessibility fallback text."
                  },
                  "nullable": true,
                  "handle": "text",
                  "value": null
                },
                {
                  "description": "Slack Block Kit blocks to render in the message.",
                  "jsonSchema": {
                    "type": "array",
                    "items": {
                      "type": "object",
                      "properties": {},
                      "additionalProperties": true,
                      "description": "A Slack Block Kit block object. Pass the block exactly as Slack documents it."
                    },
                    "minItems": 1,
                    "description": "Slack Block Kit blocks to render in the message."
                  },
                  "nullable": true,
                  "handle": "blocks",
                  "value": null
                },
                {
                  "description": "Slack legacy attachments to include in the message.",
                  "jsonSchema": {
                    "type": "array",
                    "items": {
                      "type": "object",
                      "properties": {},
                      "additionalProperties": true,
                      "description": "A Slack legacy attachment object. Prefer blocks for new messages when possible."
                    },
                    "minItems": 1,
                    "description": "Slack legacy attachments to include in the message."
                  },
                  "nullable": true,
                  "handle": "attachments",
                  "value": null
                },
                {
                  "description": "Whether Slack should unfurl links in the message.",
                  "jsonSchema": {
                    "type": "boolean",
                    "description": "Whether Slack should unfurl links in the message."
                  },
                  "nullable": true,
                  "handle": "unfurlLinks",
                  "value": null
                },
                {
                  "description": "Whether Slack should unfurl media in the message.",
                  "jsonSchema": {
                    "type": "boolean",
                    "description": "Whether Slack should unfurl media in the message."
                  },
                  "nullable": true,
                  "handle": "unfurlMedia",
                  "value": null
                },
                {
                  "description": "Slack message metadata to attach to the message.",
                  "jsonSchema": {
                    "type": "object",
                    "properties": {},
                    "additionalProperties": true,
                    "description": "Slack message metadata to attach to the message."
                  },
                  "nullable": true,
                  "handle": "metadata",
                  "value": null
                }
              ],
              "outputs": [
                {
                  "description": "The timestamp identifier of the posted message.",
                  "jsonSchema": {
                    "type": "string",
                    "description": "The timestamp identifier of the posted message."
                  },
                  "nullable": false,
                  "handle": "ts"
                },
                {
                  "description": "The channel ID where the message was posted.",
                  "jsonSchema": {
                    "type": "string",
                    "description": "The channel ID where the message was posted."
                  },
                  "nullable": false,
                  "handle": "channelId"
                }
              ],
              "name": "Notify human support",
              "executor": {
                "kind": "connector",
                "action": "slack.post_message"
              }
            }
          },
          "n_bde37dbeadd8ddae": {
            "inputs": {
              "delivered": {
                "kind": "value",
                "value": true
              },
              "ts": {
                "kind": "sources",
                "sources": [
                  {
                    "kind": "node",
                    "nodeId": "n_2e526ec3f97cc027",
                    "output": "ts"
                  }
                ]
              },
              "channelId": {
                "kind": "sources",
                "sources": [
                  {
                    "kind": "node",
                    "nodeId": "n_2e526ec3f97cc027",
                    "output": "channelId"
                  }
                ]
              }
            },
            "name": "Confirm support notification",
            "kind": "task",
            "task": {
              "inputs": [
                {
                  "jsonSchema": {
                    "type": "boolean"
                  },
                  "nullable": false,
                  "handle": "delivered"
                },
                {
                  "jsonSchema": {
                    "type": "string",
                    "description": "The timestamp identifier of the posted message."
                  },
                  "nullable": false,
                  "handle": "ts"
                },
                {
                  "jsonSchema": {
                    "type": "string",
                    "description": "The channel ID where the message was posted."
                  },
                  "nullable": false,
                  "handle": "channelId"
                }
              ],
              "outputs": [
                {
                  "jsonSchema": {
                    "type": "string"
                  },
                  "nullable": false,
                  "handle": "response"
                }
              ],
              "name": "Confirm support notification",
              "moduleId": "n_fa6aefc6f0abac74",
              "capabilities": [
                {
                  "kind": "connector",
                  "mode": "independent",
                  "actions": []
                }
              ]
            }
          },
          "n_fcd46107f9ae0e66": {
            "inputs": {
              "delivered": {
                "kind": "value",
                "value": false
              },
              "ts": {
                "kind": "value",
                "value": ""
              },
              "channelId": {
                "kind": "value",
                "value": ""
              }
            },
            "name": "Request contact email",
            "kind": "task",
            "task": {
              "inputs": [
                {
                  "jsonSchema": {
                    "type": "boolean"
                  },
                  "nullable": false,
                  "handle": "delivered"
                },
                {
                  "jsonSchema": {
                    "type": "string"
                  },
                  "nullable": false,
                  "handle": "ts"
                },
                {
                  "jsonSchema": {
                    "type": "string"
                  },
                  "nullable": false,
                  "handle": "channelId"
                }
              ],
              "outputs": [
                {
                  "jsonSchema": {
                    "type": "string"
                  },
                  "nullable": false,
                  "handle": "response"
                }
              ],
              "name": "Request contact email",
              "moduleId": "n_11b89d3fc62da5fe",
              "capabilities": [
                {
                  "kind": "connector",
                  "mode": "independent",
                  "actions": []
                }
              ]
            }
          },
          "n_650db1cf661a07dd": {
            "name": "Support handoff response",
            "kind": "outputs",
            "outputDefs": [
              {
                "jsonSchema": {
                  "type": "string"
                },
                "nullable": false,
                "handle": "response"
              }
            ],
            "outputMappings": {
              "response": {
                "kind": "sources",
                "sources": [
                  {
                    "kind": "node",
                    "nodeId": "n_bde37dbeadd8ddae",
                    "output": "response"
                  },
                  {
                    "kind": "node",
                    "nodeId": "n_fcd46107f9ae0e66",
                    "output": "response"
                  }
                ]
              }
            }
          }
        },
        "edges": [
          {
            "source": "n_fb8aff0fab5cd400",
            "target": "n_4bc9d06674487c57"
          },
          {
            "source": "n_4bc9d06674487c57",
            "target": "n_4930770ced7e405d"
          },
          {
            "source": "n_4930770ced7e405d",
            "target": "n_2e526ec3f97cc027",
            "sourceHandle": "otherwise"
          },
          {
            "source": "n_2e526ec3f97cc027",
            "target": "n_bde37dbeadd8ddae"
          },
          {
            "source": "n_bde37dbeadd8ddae",
            "target": "n_650db1cf661a07dd"
          },
          {
            "source": "n_4930770ced7e405d",
            "target": "n_fcd46107f9ae0e66",
            "sourceHandle": "without_email"
          },
          {
            "source": "n_fcd46107f9ae0e66",
            "target": "n_650db1cf661a07dd"
          }
        ]
      }
    },
    "modules": {
      "n_89bb4eb733f8dbec": {
        "name": "Check contact email",
        "imports": [],
        "source": "export const supportMessagePrefix = \"A user had a question the bot couldn't answer. Here's their message: \";\n\nexport default function prepareHumanSupport({ chatInput }) {\n  if (typeof chatInput !== 'string' || !chatInput.trim()) throw new Error('Supply the question or support request as text.');\n  const hasEmail = /([a-zA-Z0-9._-]+@[a-zA-Z0-9._-]+\\.[a-zA-Z0-9_-]+)/i.test(chatInput);\n  const text = supportMessagePrefix + chatInput;\n  if (hasEmail && text.length > 40000) throw new Error('The support message exceeds the 40,000-character budget.');\n  return { hasEmail, text };\n}\n"
      },
      "n_fa6aefc6f0abac74": {
        "name": "Confirm support notification",
        "imports": [],
        "source": "export const missingEmailResponse = \"I'm sorry I don't know the answer. Please repeat your question and include your email address so I can request help.\";\nexport const supportNotifiedResponse = \"Thank you for getting in touch. I've messaged a human to help.\";\n\nexport default function humanSupportReply({ delivered, ts, channelId }) {\n  if (!delivered) return { response: missingEmailResponse };\n  if (typeof ts !== 'string' || !ts.trim() || typeof channelId !== 'string' || !channelId.trim()) throw new Error('Slack did not acknowledge the support message.');\n  return { response: supportNotifiedResponse };\n}\n"
      },
      "n_11b89d3fc62da5fe": {
        "name": "Request contact email",
        "imports": [],
        "source": "export const missingEmailResponse = \"I'm sorry I don't know the answer. Please repeat your question and include your email address so I can request help.\";\nexport const supportNotifiedResponse = \"Thank you for getting in touch. I've messaged a human to help.\";\n\nexport default function humanSupportReply({ delivered, ts, channelId }) {\n  if (!delivered) return { response: missingEmailResponse };\n  if (typeof ts !== 'string' || !ts.trim() || typeof channelId !== 'string' || !channelId.trim()) throw new Error('Slack did not acknowledge the support message.');\n  return { response: supportNotifiedResponse };\n}\n"
      }
    }
  },
  "presentation": {
    "designer": {
      "version": 1,
      "flow": {
        "direction": "vertical"
      }
    }
  }
}