# Support

Different question types route to different places. Please use the channel that matches your request — it gets you to the right person faster and keeps the issue tracker focused.

## Bug reports

Found a defect? Open a [GitHub issue](https://github.com/openlinker-project/openlinker/issues/new) with the `bug` label.

Include:

- Reproduction steps (the smaller the better).
- Expected vs. actual behaviour.
- Affected version (commit SHA or `main`).
- Relevant logs, with any secrets redacted.

## Security reports

**Do not open a public issue or pull request for security vulnerabilities.** Follow the responsible-disclosure process in [SECURITY.md](./SECURITY.md). Reports go through GitHub Security Advisories, which keeps the thread private to maintainers until a fix is published.

## Feature requests

OpenLinker will use [GitHub Discussions](https://github.com/openlinker-project/openlinker/discussions) for design conversations once Discussions is enabled in repo settings (tracked alongside the org transfer in [#641](https://github.com/openlinker-project/openlinker/issues/641)).

In the interim, open an [issue](https://github.com/openlinker-project/openlinker/issues/new) with the `enhancement` label and describe:

- The operator workflow or integration scenario the feature unlocks.
- The proposed shape (API surface, UI affordance, or capability port).
- Which platforms or bounded contexts it touches.

## General questions

Usage questions, "how do I …", and design discussions belong on [GitHub Discussions](https://github.com/openlinker-project/openlinker/discussions) once it is enabled.

In the interim, open an issue with the `question` label. Please search closed issues and the [documentation](./docs/) first — many setup questions are already covered by `docs/dev-environment.md` and `CONTRIBUTING.md`.

## Commercial / enterprise support

A commercial-support offering is planned but not available today. Tracked alongside the OpenLinker domain in [#642](https://github.com/openlinker-project/openlinker/issues/642); this section will be updated when a maintained channel exists.

## Code of conduct

All community spaces — issues, pull requests, and (once enabled) Discussions — are governed by our [Code of Conduct](./CODE_OF_CONDUCT.md).