Q: Are there any "Getting Started" resources available for new users?

A: Yes, whether you are a new or an experienced user of the Support site, you can use this list of documents and videos to help you get started with the IBM Support site:

https://www.ibm.com/mysupport/s/article/Getting-Started-Guide

 

Q: How do I update my contact information?

A: Click on the person icon on the top right corner and select Profile from the menu list to edit your contact information. This profile also controls your preferred language and time zone settings.

Q: When I click on the email I receive about my Case I get an "Invalid Page" error message. How do I correct it?

A: Click Registration help or problems with this website, which is located at the bottom of this page to report this problem to the IBM Helpdesk

Q: When I receive an email from IBM with a case update, why don't I see the comments from the IBM engineer?

A: Email notifications are controlled in your profile settings and you can select to have just a title and/or more details added the email that you receive.

Q: Can I add other team members to receive email updates for my case?

A: Yes, you can add other team members to any case on the support site. The first step is to display all your cases and then select the case that you want to add other team members to.

Q: How do I find my cases that have been opened or closed?

A: You can display all of your cases by clicking on the “Cases” option on the blue navigation menu.  Note: You will only see the Cases option after signing on. Filters are available to allow you to reduce the amount of information that is displayed.

Q: How do I register to use the Support community?

A: Detailed instructions on how to register are at: IBM Support community registration.

Q: How can I learn more about the features available to administrators on the IBM Support website?

A: To learn more about about other user features , please visit our Community Releases page or visit ibm.com/mysupport to view documentation in the "You asked. We Listened !" section.

Q: Do you have any tips for helping find my product when I open a case?

A: You should be able to find most products by simply typing your product name and selecting your product from the list of matches.

Q: How do I filter my cases on the Cases page?

A: You should be able to find most products by simply typing your product name and selecting your product from the list of matches.