# AI Operations Runbook

Toolkit schema: `PAISEH-TK-1.0`
Source artifact: Chapter 11 **AI Operations Runbook**

Complete `../common-artifact-header.md` first. This runbook must let an operator move from signal to evidence validation, command, containment, investigation, verified recovery, communication, and learning without inventing authority or semantics.

## 1. Service Charter and Effective State

- Critical workflows, outcomes, and prohibited outcomes:
- Populations, regions, tenants, and consequence classes:
- Effective release, topology, configuration, and route receipts:
- Service, domain, on-call, support, and escalation owners:
- Critical dependencies and authoritative records:
- Accepted degraded modes and scope ceilings:
- Tool Permission Matrix, Evaluation Plan, AI Threat Model, and AI Release Manifest identities, versions, and accepted decision references:
- Reference Architecture Catalog handoff: operational invariants, capacity limits, degraded modes, containment, and recovery proof:

## 2. Objectives and Evidence Health

| Objective | Layer/population | Indicator/window/boundary | Delay/minimum evidence | Evidence-health dependency | Owner/response |
| --- | --- | --- | --- | --- | --- |
| | Behavioral / execution / economic / evidence | | | | |

| Authoritative query/view | Decision served | Dimensions/drill-down | Freshness/health | Change overlays | Known blind spots |
| --- | --- | --- | --- | --- | --- |
| | | | | | |

- Schema, producer, causal identity, sampling, and join-health checks:
- Missing or indeterminate evidence behavior:
- Protected payload, access, retention, and replay constraints:

## 3. Detection and Declaration

| Rule | Protected objective/population | Window/threshold/volume/completeness | Indeterminate behavior | Severity/owner/destination | Automated authority/expiry | Test/last exercise |
| --- | --- | --- | --- | --- | --- | --- |
| | | | | | | |

- Declaration channel and provisional classification:
- Severity dimensions:
- Incident commander, operations lead, domain lead, communications lead, and scribe:
- Security, privacy, legal, action, release, and business handoff triggers:
- First scope queries and decision-log location:

## 4. Containment and Degraded Modes

| Failure condition | Scope | Action/procedure reference | Authority | Preconditions | Expected effect | Expiry/reversal | Verification query/receipt |
| --- | --- | --- | --- | --- | --- | --- | --- |
| | | | | | | | |

Cover observation, increased sampling, feature/cohort restriction, review-only mode, admission stop, queue pause, state isolation, release transition, cancellation, and reconciliation as applicable.

## 5. Investigation Protocol

- Incident identity, scope hypotheses, sources, clock offsets, and gaps:
- Alerts, acknowledgements, automated actions, commands, approvals, and communications:
- Effective-state and dependency history:
- Causal graphs, action receipts, queue/state references:
- Versioned queries, snapshots, denominators, sampling, and evidence health:
- Protected evidence references, redaction, access, and retention holds:
- Hypotheses, disconfirming evidence, observations, decisions, and uncertainty:
- Reproduction type, result, and limitation:

## 6. Recovery, Verification, and Communication

| Dimension | Required recovery claim | Evidence/query | Observation window | Owner | Exit criterion |
| --- | --- | --- | --- | --- | --- |
| New traffic/infrastructure | | | | | |
| Queued/in-flight work | | | | | |
| State/caches/indexes | | | | | |
| External actions/effects | | | | | |
| Behavioral outcomes/slices | | | | | |
| User correction/remediation | | | | | |
| Telemetry/evidence health | | | | | |
| Delayed outcomes/uncertainty | | | | | |

- Residual degraded mode or uncertainty and accepting authority:
- Audiences, message owner, cadence, and constraints:
- Recovery and final-status receipts:

## 7. Learning and Closure

- Event, impact, population, duration, and uncertainty:
- Detection path, missed signals, and time to credible awareness:
- Response actions, authority delays, and effects:
- Contributing system and organizational conditions:
- Failed or absent prevention, detection, containment, recovery, and assurance controls:
- Feasible counterfactuals and residual risk:

| Action | Class | Owning chapter/system | Owner/due date | Verification and release/policy path | Closure authority | Recurrence signal |
| --- | --- | --- | --- | --- | --- | --- |
| | Immediate repair / prevention / detection / recovery / evidence / accepted risk | | | | | |