reviewID,employerID,userID,gender,birthYear,highestEducation,metroID,metroName,stateID,stateName,countryID,jobTitleID,JobTitle,GOC,GOCconfidence,MGOC,MGOCconfidence,reviewDateTime,isCurrentJobFlag,jobEndingYear,OverallRating,CareerOpps,CompensationBenefits,SeniorLeadership,Worklife,CultureValues,RecommendFriend,BusinessOutlook,CEO,employerName,stockTicker,employerTypeCode,numberEmployees,annualRevenue,industry,sector,pros,cons,feedback 4151950,11891,24353329,FEMALE,1984.0,BACHELORS,0,,0,,1,0,,,,,,2014-04-30 23:52:26.027,1,,4.0,3.0,5.0,3.0,2.0,3.0,YES,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,You will be working with the most talented ppl around.,Little bit politics in some teams., 1863,11891,-1,,,,761,San Jose,2280,CA,1,35739,"Director, Product Management",product manager,0.912999987602234,product manager,0.912999987602234,2008-04-23 23:42:17.157,1,,5.0,4.0,4.5,5.0,4.5,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Freedom and responsibility. You're treated like an adult. You're part of a pro team that is highly functioning. The company is well respected and has a super positive brand awareness -- i'm never able to go anywhere without getting peppered with raves and happy customer comments, and i love wearing company logo gear when i'm out for this reason. You matter at Netflix. There is no dead wood, everyone is doing something very important to the company or they wouldn't be there. What you are doing matters and makes a difference, and that feels good. You can really make a difference no matter what your role. The company often repeats that as an employee, you're not on an olympic team -- meaning, you don't do this 24/7 with no life, with all focus on the gold. WE're more of a varsity team, playing to win, very good, but still have to balance with classes and learning. We need to have a good work/life balance and its very important to the company that we do. I think the best thing - and its subtle - is this no vacation/no holiday stuff. you work when you work. they seem to realize that everyone is working hard and all the time. nights. weekends often. a ton of hard work. so if you want to take time off for a vacation, a long holiday, a day off, whatever- it happens at your own discretion. you don't ask, you don't get permission. you just do what you have to do. no one is keeping track. i've never heard of this kind of policy and you cannot imagine what it doest for your morale, for feeling like you're being treated like a grown up. For that rule alone I think it stands beyond any other org.","Netflix is not for everyone. You don't get ""direction"" so much as everyone shares a common understanding of company strategy and goals. You are free to work, and some will find this harder than just being told what to do. Netflix doesn't have ""average"" workers - everyone is high functioning, highly motivated and independent, and expectations are enormous. There is nothing like a career position here. There is high turn over, and its unnerving to many. There is an understanding: ""good average work and productivity does not get a modest raise, but a generous severence."" It's a pro team, and the team fit is also as important as the individual performance. You could be excellent, but if you're not HIGHLY communicative, cooperative, egoless, you can get cut just in the team balancing of moving quickly and effectively. you must be able and willing to share early and often about everything. projects that are new and forming get debated and you have to defend your position and hear critique well. recognizing that criticism is of the work and not you is essential -- a thin skin won't work well. quiet hard work doesn't work well (for some engineers perhaps); you don't ask permission, but you must be able to clearly articulate why you do what you are doing, and support this position. you must realize that ideas are not fragile, and only through debate with smart people who share your understanding of company goals and strategy will ideas be improved. This is serious work. It's really fun, but make no mistake, it's hard and not for everyone.","I have none. Senior management is fantastic. smart. focused. they lead by example and guide through real socratic debate with everyone. no one is unapproachable. everyone is candid. i couldn't ask for a better team of officers, and VPs, within the company." 4991,11891,2076,,,,761,San Jose,2280,CA,1,13321,Marketing Manager,marketing manager,1.0,marketing manager,1.0,2008-06-11 00:03:28.907,1,,5.0,5.0,5.0,5.0,4.5,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Great colleagues -- incredible really,Domestic not global business -- wish we did europe and asia too,"Focus on the customer, not on Apple" 53799,11891,68043,,,,700,Portland,3163,OR,1,64668,Support Staff,support staff,1.0,retail representative,1.0,2008-08-07 23:30:14.267,0,2008.0,2.0,1.0,4.5,4.0,5.0,,NO,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The upper management of Netflix really does seem to want to take a different approach with how they handle their employees, and accepts the fact that as an adult, you're able to get your job done. They appear to be very with it. The call center attempts to echo that sentiment, and provides many perks that make work an alright place to be. From the free coffee and refreshments in the cafeteria to the free rental plan, great benefits, and competitive pay, there is a great ideal that the company attempts to live up to - that the people populating the center are worth the extra buck or two. It was refreshing to work for a company that was capable of identifying problems, and instead of sweeping them under the rug, took the initiative to change the problem.","Specific to the Hillsboro location, the middle-management is hit-or-miss with whether or not they treat you like a valued member of the team. Many of the team managers do not communicate clearly with their teams - as a member of the support staff, it was evident which managers were taking the time to coach, train, and encourage their teammates, and which were not. Many reps who were extremely good at their job were let go for seemingly innocuous reasons, veiling the manager's personal dislike for the individual. The Hillsboro center has been open since September of 2006, and very few (if any) original cast members from the first three training classes exist. The management of the call center was not in any way stable; the entire team had been replaced once over, and in the less-than two years, they've gone through two site directors. With all of the management, quality, and training staff adjustments, many representatives felt as though getting promoted was a death knell to your time at Netflix. NOT that there were copious opportunities for advancement - quite the contrary. Team managers were hired from outside of the company, and rarely were promotions from within occurring. There were a handful of people who did move up the ladder, and, as previously mentioned, found themselves restructured out of the company, told that there was no longer work for them to do and laid off, or outright fired because they ""don't fit the way the department is going.""","To the senior-most management in Los Gatos, I would ask that you send some sort of internal affairs mole into the call center. Hire someone to see what it's like from the floor's perspective, as naturally the team managers are putting on their best face for you. See what their day-to-day face looks like, and see how it compares. Because you very well might see that some of the individuals in places of authority don't seem to know, in the colloquial, their arse from a hole in the ground." 53937,11891,68207,,,,0,,0,,1,36451,Does IT Matter?,,0.0,,0.0,2008-08-08 09:12:42.493,0,2008.0,2.0,2.0,2.5,3.5,1.0,,NO,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The people there are fantastic, the service is great, the facilities are terrific as well as comfortable. Some of the perks were worth it (free Netflix!). The training team is great, the support staff are incredible, all very hard working people, the representatives on the floor are, without a doubt, the best in the industry. And who doesn't want to work ""in the movies""? The pay is pretty decent, the benefits are acceptable.","It's frustrating to work for direct management who treat you like you're an inconvenience but yet you still provide them with reason to boast about top-rated customer service. Lack of communication. And unless you want to be management, lack of challenge and opportunities for growth. ""Job security"" doesn't really exist for anyone in the Oregon office. Innovation is encouraged yet support for implementing innovation is negligent at best.","Stop being so secretive, just be upfront and honest! Learn to communicate, take the suggestions given seriously instead of treating everyone like they have no idea what they're talking about. Trust the people you hired to act in the best interest of Netflix as you trust those people every day to explain and defend your decisions." 54737,11891,69202,,,,700,Portland,3163,OR,1,56188,Call Center Support Staff,support staff,0.9110000133514404,retail representative,0.9110000133514404,2008-08-10 11:06:25.867,1,,4.0,4.5,4.5,4.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Benefits are terrific and I have my perfect shift. Free movies are always wonderful. This is the perfect job for me because it really is low stress and it is a perfect avenue for my love of film, film history and general film knowledge.",Lack of communication and inconsistency of management team. Career opportunities are improving but not quickly enough. Performance reviews have been a long time coming and still are not in place with compensation increases.,"Tighten things up, get consistent, replace some of the team managers with competent leadership styles. Things are getting a little sloppy again and the manager/staff relationships are at times, inappropriate." 117212,11891,151968,PREFER_NOT_TO_STATE,,,761,San Jose,2280,CA,1,0,,,,,,2008-11-16 20:37:51.427,1,,4.0,4.0,4.5,4.5,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Transparent corporate culture and opportunities to learn about the new exciting development in the industry.,"Lean organization, very few backup for individual function.",Keep it up. 117252,11891,152001,PREFER_NOT_TO_STATE,,,761,San Jose,2280,CA,1,40730,Director,manager,1.0,branch manager,1.0,2008-11-16 21:40:13.243,1,,5.0,4.0,4.0,4.5,4.5,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"You will be surrounded by brilliant, competent, mature, hard working peers. You will be challenged to exceed your past accomplishments. It's a big company that strives to maintain a small company feel. Office politics are 99% absent; you are expected to focus on your work and you can expect from your peers that you will not be distracted by gossip or personality clashes. Netflix is a place that is very aware of its culture and everyone inside works hard to maintain it. Everybody you know outside of work loves Netflix, and they will let you know when it comes up that you work there.",Specific tactics will often seem opaque to newbies.,Communicate more regarding tactics and organization. 117368,11891,152121,MALE,1948.0,MBA,761,San Jose,2280,CA,1,54501,Vice President,manager,1.0,branch manager,1.0,2008-11-17 06:50:02.3,1,,5.0,5.0,4.0,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Innovation, intelligent people, incredible brand, incredible business model",Don't think about working for Netflix if a high risk/reward model is not for you,Continue doing what you are doing 117391,11891,152161,MALE,1962.0,BACHELORS,761,San Jose,2280,CA,1,0,,,,,,2008-11-17 08:03:14.567,1,,5.0,4.5,4.5,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Fast paced, dynamic, not afraid to try something different to make the company better. That means not everything is a win, but the company is honest about what hasn't worked out and doesn't hold on because of ego or prior investment.",Jarring environment for traditionalists or those who have grown accustomed to political systems.,Keep the pace alive and fluid 117394,11891,152165,FEMALE,1967.0,MBA,761,San Jose,2280,CA,1,0,,,,,,2008-11-17 08:14:16.097,1,,5.0,4.5,4.0,5.0,4.5,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"My favorite thing about Netflix is being surrounded by a ridiculously talented group of people who are also fun to work with. Management provides a clear compass about the priorities of the company, and that makes it easy for teams to prioritize their projects appropriately. The next few years are going to be really interesting, with the company making the transition from a really good DVD by mail service to a great way to get movies by mail or over the internet.","Netflix has a very strong defined culture, and if you fit that culture, it's a fabulous place to work. If the underlying philosophies don't mesh well with how you see the world, it can be a painful place to work. If you're thinking about taking a job at Netflix, take time to investigate the culture fit. I haven't seen anyone be successful here if the culture fit is off.",don't get cocky 117420,11891,152214,,,BACHELORS,508,Los Angeles,2280,CA,1,54501,Vice President,manager,1.0,branch manager,1.0,2008-11-17 09:21:02.853,1,,4.0,3.5,4.5,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"You are surrounded by very bright people focused on creating a great product for our subscribers and a great environment for employees. It's exciting to be on the cutting-edge of media and technology. The company offers a lot of freedom, and the responsibility that comes with it. Employees are treated like the adults they are.","If you like stability, this may not be the place for you. We have a high performance culture and in addition may change directions suddenly (for the good of the whole business), impacting people and projects in which heavy investment may have been made. The company does not manage your career; you manage your career. Depending on the department, there can be limited opportunities for advancement.",Reed and his team have built a great company and a wonderful environment in which to work. Be careful not to apply general concepts across an increasingly diverse employee population. 117424,11891,152208,MALE,1979.0,MBA,508,Los Angeles,2280,CA,1,54464,Director of Content,content manager,1.0,marketing manager,1.0,2008-11-17 09:24:48.543,1,,5.0,4.5,4.5,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"From the top down, my collegues at Netflix are the among the most talented individuals in their class of trade. There is not a set vacation policy other than ""take it when you need it"". Maybe the best reason of all is the communication. Management goes to great lengths to make sure that everyone in the organization has a full understanding of the opportunities and challenges facing the business, as well as the strategic vision that the company is executing against.","In an effort to keep the best person in every position, turnover is somewhat high.",Continue to find new ways to empower employees at all levels. The smallest vote of confidence from the top is will continue to be paid back in hard work and loyalty. 117431,11891,152229,MALE,1962.0,BACHELORS,761,San Jose,2280,CA,1,40922,Director of Automation,,0.021036470308899883,,0.021036470308899883,2008-11-17 09:52:07.873,1,,5.0,4.5,4.5,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great projects, high performance culture, incredible people to work with",Netflix is not for someone looking for job security...,"Consider marketing Netflix's value proposition in these poor economic times: ""For less than the cost of two tickets to the movie theater, watch Netflix DVD's all month!""" 117466,11891,152250,MALE,1965.0,BACHELORS,761,San Jose,2280,CA,1,49642,Engineering Director,engineering manager,1.0,engineer,1.0,2008-11-17 10:35:50.267,1,,5.0,4.0,4.0,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Smart, passionate, fun loving colleagues that keep the mood light and and the pace fast. Flat organizations rule. Great facilities - clean, professional, uncluttered, with plenty of space and sunshine. A place where 'forgiveness' is valued over 'permission'. A place where 'take risks and recover quickly' is lived every day. Customers are raving fans of our product.","If you have an ego, or want to climb the 'corporate ladder' this is not for you.","Too many VPs being brought in from the outside rather than promoted from the inside. VPs are great, however they create work for everyone else - we're not hiring many folks below the VPs - so more VPs means conflicts for priorities within the groups that need to get the work done. Slow down the hiring." 117469,11891,152267,MALE,1971.0,ASSOCIATES,761,San Jose,2280,CA,1,35386,Senior Web Engineer,web engineer,1.0,engineer,1.0,2008-11-17 10:10:08.313,1,,3.0,3.0,2.5,5.0,5.0,,,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Netflix is a place where you are surrounded by some really great minds. I wouldn't even say that SOME of the people are good while others somehow seemed to 'slip' in. If you aren't one of the best in your line of work, I don't think you'll ever get in the door here. I've been here for a number of years and have had the privilege to work with some extremely bright people. As an employee (and part of a team), its good to know that whatever you are working on is going to be top notch because of who is working on it. Netflix also encourages you to learn and explore new technologies and expand your own knowledge base. At past companies this was always a problem. If something didn't directly relate to what you were working on... well you had to make excuses and come up with reasons why you wanted to try something new. At Netflix, they not only encourage it but really urge you to try to broaden your own skill set. Our paid time off policy is not to be beat... Netflix has none! No two weeks a year or so many days off for personal/sick leave GARBAGE. Instead, you just tell your manager that you wanted to take three weeks off next month and he says, okay have a good time. We'll see ya when you get back! How cool is that? Its all about Movies for me. I used to think I was a bit if a movie buff. Yeah, that was until I worked here and met real movie buff's. Meetings are filled with references to movies. In one of the team meetings I go to every week, you can count the number of Ferris Bueller's day off lines. $$$ Show me the money. Netflix really does pay well! I left my old job doing the EXACT same thing I do here.. the only difference is, I make X2 as much! I'd like to write more, but those reasons alone are pretty good.","When I first started, the head of HR said ""Netflix is a high performance environment."" Often, I feel like they have confused ""high pressure"" with ""high performance"", and believe me, there is a difference. Sometimes I feel like they overly eggagerate the importance of SOME features. I mean, no one is going to die on the table here guys.. its just a movie rental company. Our medical/health benefits are mediocre at best and HR doesn't seem to care that the majority of employees are totally dissatisfied with the offerings. After constant employee complaints on how high our benefit prices are, HR comes back with even higher prices this year while having even less coverage. I'm not buying the line they fed us either ""benefits are more expensive everywhere across the country."" Whatever.. if I gave that as an excuse why I didn't get a project completed on time, I'd be ""talked to"". Every year, we have this total JOKE of a per review process (360 reviews). You HAVE to rate your peers and get ratings back from the people you asked to rate you. From my experience, its totally pointless and a huge waste of time / energy across the company. If we spent even a quarter of the time and money it takes to run, manage, and maintain this 360 review process, we'd have double the amount of movies in our Watch Instantly offering. Don't come here thinking you'll rise through the ranks! That just doesn't happen here. Yes, there are a few people who have started out as individual contributors and risen to the higher ranks but for the most part, I've watched very talented people leave Netflix to get management positions else where and Netflix doesn't really care. When you accept a job here, it will most likely be in the same position for the rest of your time at Netflix. There is also a very big brother feel here.. Netflix HR is watching you. But maybe that's just me! People seem to 'disappear' sometimes!",None really. I have been very impressed with what direction the company is going. Decisions that I thought were misguided have really turned out well. My only real gripe with Netflix is Benefits and HR! 117591,11891,152421,MALE,1976.0,MBA,761,San Jose,2280,CA,1,40730,Director,manager,1.0,branch manager,1.0,2008-11-17 14:28:44.193,1,,4.0,3.0,4.0,4.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Fast paced, dynamic industry, good compensation, interesting work. Netflix hires talented people and gives them real responsibility. This leads to high performers and the company philosophy is to let under performers go and to replace them with top talent. I have found the work challenging and in a short period of time have been given more responsibility. Netflix is a leader in innovation and willing to take risks",Promotions difficult to come by. At times the high performance culture can make the company seem like a revolving door and there are some job security questions but in general this leads to higher overall performance.,Continue to be flexible and quick - it is our competitive advantage. 117644,11891,152478,PREFER_NOT_TO_STATE,,MASTERS,761,San Jose,2280,CA,1,40730,Director,manager,1.0,branch manager,1.0,2008-11-17 15:59:28.003,1,,5.0,4.0,4.5,4.5,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Company run by capable founder/CEO with clear and executable vision for transforming the entertainment content market. Progressive company culture.,"It doesn't have the fancy cafeterias, gym facilities and holiday parties of some bigger companies. So if that's important to you, look elsewhere :-).",None at this time. 117654,11891,152491,FEMALE,1975.0,BACHELORS,761,San Jose,2280,CA,1,40730,Director,manager,1.0,branch manager,1.0,2008-11-17 16:15:18.757,1,,5.0,4.5,4.0,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"When discussing ideas, every person in the room is usually more intelligent than me, which is challenging and invigorating, and creates great results. Netflix is willing to move quickly and make calculated risks in pushing the business forward. That makes it an exciting and satisfying place to work. Whether you're in the office or away is rarely noticed or even considered at Netflix. All the matters is the quality and consistency of your work, which gives employees great freedom and allows them to enhance the balance in their lives. At the same time, expectations are tremendous, but that's what makes the company great. For the employees who look for this is in an employer, Netflix delivers.","Everything is always changing at Netflix, whether it's ideas, or approaches, or personnel, and that can be challenging on a day to day basis. Benefits are challenging for employees with families, and I wish we that was not a consideration for employees with families.","Continue to listen to the employees, and keep an open mind to all new ideas." 117678,11891,152516,FEMALE,1969.0,BACHELORS,508,Los Angeles,2280,CA,1,49428,Don't Know Yet,,0.0,,0.0,2008-11-17 16:59:31.17,1,,5.0,5.0,4.5,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Netflix is a household name and is loved by its customers. From a professional standpoint, it is a company that encourages high performance, autonomy and effectiveness. Every employee at Netflix puts the company before himself/herself and is encouraged to voice his or her opinion. Our CEO, Reed Hastings, happens to be one of the most brilliant and innovative leaders of the industry and he always has an open door policy to his employees.","It is extremely focused on the culture of its people. This is not exactly a downside but to certain individuals who are used to a structured corporate environment, this may not be the right place for them.",Continue to disseminate information to your subordinates and always try to deliver positive reinforcement. 118253,11891,153000,MALE,1972.0,BACHELORS,761,San Jose,2280,CA,1,49642,Engineering Director,engineering manager,1.0,engineer,1.0,2008-11-18 09:58:40.383,1,,5.0,4.5,4.0,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"- Working with incredibly talented people that are passionate about their work - A transparent leadership culture that is not afraid to address any missteps quickly and openly - A metrics-driven, ""consumer science"" culture that values testable hypotheses and numbers over egos and cronies - Encourages ""mavericks"" and the right to challenge anything and anyone respectfully - Treats employees as ""fully formed adults"" and provides all of the ""freedom and responsibility"" that comes with that.","- You are expected to be a pro at what you do. Mediocre performance is not tolerated - You are expected to manage your own career, which may be hard for some- particularly those new to their careers",Keep being bold. It's inspiring. 118732,11891,141769,,,,0,,0,,1,42478,,other,1.0,other,1.0,2008-11-18 18:58:16.97,1,,5.0,4.0,5.0,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"This is a culture that promotes freedom and responsibility coupled with extremely talented people resulting in an environment in which I am proud to work. We celebrate success and don't dwell on failures, but rather act on them and overcome. We continue to find new and innovative solutions to provide our customers with the best viewing experience possible.","If you're not able to adapt to change quickly, this is not the place for you. Being fluid, flexible and dynamic is a must. If you seek rigor, structure and formality, you won't find that here.","Keep the top-down communication flowing. It's great to work in an environment where communication is so open, honest and constructive. Continue to push the envelope so our creative minds can continue to grow and flourish." 130155,11891,165495,MALE,1961.0,BACHELORS,761,San Jose,2280,CA,1,49673,Engineering Manager,engineering manager,1.0,engineer,1.0,2008-12-09 09:49:10.31,1,,4.0,4.0,4.0,5.0,4.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Teamwork is highly valued in the Netflix culture, with team members even contributing to peer employee reviews. Netflix is performance and goal oriented. Everything you do at Netflix is important to the business. My team and the teams around me are very bright and are always thinking around how technology can grow the business. Netflix management embraces change where they see opportunities to grow the business.","Netflix is not a startup and not a big company. If you are looking for either of those then this would not be the place for you. Change is a given at Netflix, nothing stands still.",Stay the course. 132505,11891,168028,MALE,,BACHELORS,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2008-12-13 10:37:01.47,0,2008.0,2.0,2.0,4.5,3.5,3.5,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Netflix's top management has a simple and well thought out strategic vision which they communicate well to employees. The company is consistently profitable and salaries tend to be substantially above the market rates.,"Netflix pays well to get the best person for the job. The downsides of this are that often people are overqualified for what they are doing, which can lead to a lack of challenge for them. Worse, Netflix quickly and unceremoniously fires anyone whose skills no longer match the available work, or even whose manager doesn't especially like them. Retraining people for different jobs just doesn't occur. If the immediate work fits your professional goals, Netflix can be a good place to work, but don't plan on a long career there.",Your former start-up has become a somewhat disfunctional large organization. It would behoove you to attend to your middle-management structures. 141738,11891,177710,FEMALE,1982.0,BACHELORS,508,Los Angeles,2280,CA,1,45138,Coordinator,coordinator,1.0,program coordinator,1.0,2008-12-30 15:42:42.207,0,2008.0,3.0,1.0,4.0,1.0,2.0,,YES,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Benefits - good pay, stock purchase program, ""unlimited"" vacation days, free movies. Talent. The company is re-defining an industry by doing something that hasn't been done before.","No opportunity for advancement; no promotion from within. Upper management is lacking leadership skills. A great performance has no effect on job security. Difficult to maintain work/life balance because of the high-pressure, ""high performance"" culture. Job titles are deflated, which means that when you leave the company and go back into the job market, you will have a hard time finding another job that will pay you as much for the same title.","Value all of your employees, including those at the bottom of the hierarchy. Reward loyalty and performance with regard to the way in which the individual wants to be rewarded." 142025,11891,178033,PREFER_NOT_TO_STATE,,BACHELORS,508,Los Angeles,2280,CA,1,63697,Manager,manager,1.0,branch manager,1.0,2008-12-30 20:33:46.487,0,2008.0,2.0,1.0,3.5,2.0,4.0,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Liberal time off policy...oh wait, you're so overworked, you don't have time to take advantage of it. Casual dress code.","Horrible communication from upper management, and they are fully aware of this. Lack of growth potential. In fact, many employees are told during the interview process that they are expected to leave within a few years as there is no where for them to go. Understaffed and overworked, but this is excused by being referred to as a part of the 'internet culture'.","Pay attention to people's work performance and reward those that excel at their jobs with both salary and title compensation, not those that play politics the best. Communicate with your employees and do not operate under a culture of fear." 143344,11891,179212,MALE,1957.0,MBA,761,San Jose,2280,CA,1,54501,Vice President,manager,1.0,branch manager,1.0,2009-01-01 21:19:59.123,1,,5.0,4.5,5.0,4.5,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Netflix is populated by really smart people working on hard problems. The company is on innovation time all the time. It's a very open culture with no questions asked if you work from home or take days off. People love Netflix and that makes it cool to work here. The company is adding subscribers and growing financially, which you gotta love in this economy. Employees get a free eight-out plan and get $1,000 towards travel expenses to the Sundance or LA Film Festival. You structure your salary as you want, dedicating a percentage or none at all to stock options. You get all your salary up front so there's no bonuses or incentive payments during the year.","You don't get a lot of compliments on a job well done because everyone is supposed to work at A+ level. The salary review is not tied to the performance review. Performance review allows anyone in the company to evaluate anyone and many people do it anonymously, which can be vindictive. The stock rises and falls like a yo-yo. Everyone is supposed to work in cubes but some people have had offices built for themselves or taken over a conference room for an office. There is two distinctive cultures at Netflix. One's in Los Gatos and the other's in LA. The only time people come together is at quarterly directors meetings.","Keep up the quarterly meetings and company meetings but open up more at company meetings. More presenters instead of just Reed, the CFO and PR VP." 148420,11891,184100,MALE,1972.0,BACHELORS,508,Los Angeles,2280,CA,1,63697,Manager,manager,1.0,branch manager,1.0,2009-01-06 18:07:05.66,0,2007.0,2.0,1.0,4.0,2.0,2.0,,,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"You get to work on cool products, and your salary is relatively high for your job title. Also, most people that you work with are relatively competent and smart.","No growth potential - they don't have a track and they don't put resources into grooming their employees. Get the experience you need for a few years and move on to grow your career. Also, the culture of the Beverly Hills office is different than in Los Gatos. This is largely due to management and the fact that the prevailing hiring and HR philosophies are not executed quite as they should be. Although management is generally on the mark in letting people go, there have been a few notable decisions that have not quite made sense. The review process leaves much to be desired, as it still does not accomplish the desired goal of identifying the ""rock stars"" and separating them from the less-productive. Also, it is very common for employees to be expected to carry the workload of several people, and action is usually only taken when something big ends up falling through the cracks.","Listen to your employees more, and be more in touch with personnel issues. What works for one group of employees doesn't necessarily work as well for another." 149987,11891,185528,,,,508,Los Angeles,2280,CA,1,0,,,,,,2009-01-07 23:39:47.437,0,2008.0,3.0,2.0,4.0,3.0,1.0,,,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"If you love movies, this is a great place to be. Benefits and salary are very competitive. Lots of perks like free DVDS, snacks, drinks, etc. People are fun and creative.","Depending on what area you work in, your experience can be vastly different. You will watch your cubicle neighbor leave early to go to a movie, while you're late to pick up your kid from daycare because your manager thinks a 2-hour meeting should be scheduled for 5 p.m. and include the entire department, whether it's relevant to you or not. It's also really a sink or swim atmosphere - you even have to figure out how to find your own office supplies when you start.",Ask exiting employees why they're leaving! 152082,11891,187570,MALE,1958.0,BACHELORS,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2009-01-10 18:11:47.447,0,2008.0,5.0,4.0,4.5,5.0,4.5,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Very bright people. Very high level of trust and mutual respect.,Dissent and complaint are discouraged. It's the flip side of valuing harmonious teamwork.,Cultivate longer term projects on the software side. The rapid release cycle is very distracting. 154200,11891,189732,MALE,,,761,San Jose,2280,CA,1,0,,,,,,2009-01-13 22:22:07.097,0,2008.0,4.0,5.0,5.0,4.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The culture lets you work on things without someone breathing down your neck. THe perks are fantastic, and the people that are hired tend to be good people fits before good techncal fits. It is not just a good place to pass the time - people ask and care how your weekend was. The culture is a good mix of 30-something humor. Expertise is valued. The digs are classy.","You can tend to get isolated in your own little world. Decision making and prioritizing is taken away from the engineers. A high value is placed on harmony and working well with other people.",Keep setting the proiorities and the goals for the company. 172109,11891,207945,MALE,1967.0,BACHELORS,761,San Jose,2280,CA,1,49069,Employee,,0.0,,0.0,2009-02-11 15:25:24.927,1,,4.0,3.5,3.5,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"An unbelievable culture of honesty and bright people. Self motivated people can have a great career experience. Netflix is filled with mature adults that are not politically motivated. Netflix management does a pretty good job of setting the proper context for employees and letting them run independently. Employees enjoy a culture of freedom and responsibility that few other companies offer. As an example, we have no vacation policy, you take what you need. If you are excessive or not performing at a great level, you will be called out on it. If you are lucky enough to be offered a job at Netflix, take it, you won’t regret it. You will be exposed to a company culture unlike another you have ever experienced.","Not a great place to come if you don’t have a fair amount of experience. We are not a great incubation center for people right out of college. Health care and other benefits are not the best. Netflix feels that it pays its employees well and that that will make up for these short comings, not sure if that is 100% true in all cases. There is a fair amount of career advancement available at the lower levels, but it is pretty thin at the upper levels such as director & vice president. Not sure the pat at or above market value for employees is 100% true in all cases.","In general, senior management has their act together pretty well. Few companies can look in the mirror and make the same statement. I think Netflix could do better at developing internal talent. Not from a bureaucratic “create me a career path point of view, but a bit more formal and structured than it currently is. Senior management needs to stay vigilant about letting bad habits creep in when new employees from other companies join." 174610,11891,28231,,,,761,San Jose,2280,CA,1,42527,'Anonymous',,0.0,,0.0,2009-02-16 15:34:26.33,1,,4.0,3.5,4.5,5.0,4.5,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"good money, good management, good experience",growth/promotion prospects may be limited,keep doing what you are doing 179759,11891,216160,PREFER_NOT_TO_STATE,,,508,Los Angeles,2280,CA,1,63697,Manager,manager,1.0,branch manager,1.0,2009-02-24 21:28:03.683,1,,3.0,2.5,4.0,4.0,3.0,,,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"flexible vacation policy (days are not tracked) nice office with great technology (free drinks/sodas/snacks) interesting work free subscription work with extremely competent colleagues (high performance culture) great online dot com experience company is well-respected","no career path, limited opportunities for career advancement (those at the top stay, mid-level to entry-level employees tend to leave after a few years) very competitive work environment (high performance culture) high pressure, high stress (high performance culture) not enough support, work a lot of hours management is (openly) not concerned with morale (if you don't like it, leave) no job security (they are quick to lay off mediocre performers)",Morale is important 186594,11891,223238,MALE,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2009-03-09 17:34:39.62,1,,4.0,4.0,3.5,5.0,4.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"You are part of a team that is at the leading edge of a cool entertainment paradym. Reed Hastings, the CEO, is probably the CEO that I have most respected in my career, and I feel he pretty consistently makes good decisions and moves the company in the correct direction. Netflix has a very quantitative approach to almost everything, including detailed user testing for their products, so there is a lot to learn about that. The other employees are generally cool people, and fairly smart in general. The user interface aspects of the website are strong, so again, there is a learning opportunity. The company wide meetings are fun, and entail good communication.","In the website development group, there is two week development cycle. That means that there is a push to the website every two weeks. This has a few consequences. One is that there is a high percentage of overhead (testing and release stuff) compared to actual development time. There is not much time for software design in such a scheme, there is always a rush to hit the next two week time click. Longer term projects are tougher to schedule and short term thinking dominates. The performance policy is that anyone who, if they quit, would not be attempted to talk out if it, should be fired preemptively (a hair trigger threshold for firing, basically). This creates a chilling effect in my opinion. I have seen fairly senior management that disagreed with their boss being (farily apparently) fired. This creates a bit of a yes man environment, something that Netflix would deny (perhaps even to themselves). There is very little empowement of employees in real decisions, and decision making is very top down, with the resulting motivation hit that entails.","Even going to a three week release cycle would help things a lot. The counter argument is that that would lead to more pressure to have inter-release ""patches"", but I think the overhead percentage would drop a lot (like 50%) and that owuld make it worth it (if you don't patch a bug for a 2 week cycle, do you really need to patch it for 3? I think the culture of keeping decision making in a very few hands at the top is working OK because Reed makes the right decisions, but it may prove poisonous if he ever leaves, and it will be too late to turn the cultural tide." 208073,11891,178707,MALE,,MASTERS,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2009-04-16 09:43:22.807,0,2009.0,1.0,1.5,3.0,2.5,3.0,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Netflix has nice, fancy offices in Los Gatos. They have good snacks. They pay a pretty high cash salary. You get to claim that you're in the movie business.","Netflix makes a big deal about their hiring policies. They claim that they regularly evaluate employee performance, and let the lowest performers go. To me, this sounded great! In contrast to many other companies where lazy and incompetent people hang around for years, Netflix tried to retain only the best and brightest people. Unfortunately, that's not what it was like in reality. A week after I started at Netflix, the recruiter who hired me was unceremoniously dismissed. Then the tech support guy in our office was released. Then an engineer on my team. In each of these cases, it wasn't clear what these folks had done wrong. They had all been technically competent, friendly and hard working. This promoted a culture of fear where no one felt that their job was secure. It turns out that there were several things going on. Managers were given incentives to regularly purge employees. So, managers developed antagonistic relationships with employees. In most normal companies, a key responsibility of a manager is to defend their team in front of senior management. At Netflix, this just doesn't happen. Additionally, Netflix doesn't have adequate mechanisms for providing feedback and review to employees. (In the year I spent at Netflix, I didn't receive a single review, positive or negative.) Without a formal system for employee evaluation, managers resort to picking favorites: they hire in their friends, and fire people who they aren't friends with. I saw this happen to many different people while I was at Netflix. It's allowable by law (everyone is an ""at will"" employee), but it does not lead Netflix to hire and retain the best people. Netflix has had the good fortune to be in an easy business. They moved early into online DVD rentals, and have large cost advantages over potential rivals. Their competitors (Blockbuster, Walmart, etc) took major missteps, and were not really able to compete. Netflix doesn't have to be the best at anything they do: operations, marketing, movie recommendations, etc. They just have to be OK at these things to run a profitable business, and they are only OK at them.","The key problem with Netflix is in their HR policies. Netflix needs to establish formal job responsibilities for all employees, establish goals for individuals, and measure employee performance against those goals." 210218,11891,246629,FEMALE,1982.0,BACHELORS,761,San Jose,2280,CA,1,34118,Human Resources,hr,1.0,hr specialist,1.0,2009-04-21 12:13:34.183,1,,4.0,3.5,2.0,4.5,4.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Working with great people. Netflix has a unique culture, and lets you have ownership over your projects.",There is a lot of change.,More transparency 223237,11891,261543,MALE,1977.0,MBA,508,Los Angeles,2280,CA,1,63697,Manager,manager,1.0,branch manager,1.0,2009-05-13 11:48:13.083,1,,4.0,2.5,4.0,5.0,4.5,,,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"They hire great, hardworking people and the management is relentless and single focused in enforcing their mission statement and driving success in DVD rental by mail and online. Everyone who works there is of above average intelligence and ability and the jobs can be rewarding and demanding. They really do hire people who are autonomous and can own a process and you can rely on those around you to provide the support you need.",They do not focus on career development and would prefer to hire someone from the outside to be your boss or replace you rather than groom you to grow into a more senior position. There are a couple of core values that they preach but do not really follow through on. There is a very different culture between the LA office and the HQ which feels inconsistent with their value system.,"Their vision and focus is top notch and they do not need much help in achieving success in those areas. They should focus a little more on treating their people a little better and not churning through so many very competent people. also as they grow they need to realize that some of their values are difficult to maintain. for instance, they make some claims about being a flat organization but this is far from the truth." 226613,11891,265397,PREFER_NOT_TO_STATE,1980.0,MASTERS,761,San Jose,2280,CA,1,0,,,,,,2009-05-19 13:39:10.47,1,,2.0,3.5,5.0,5.0,2.5,,NO,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"They pay about 20% above market. The options and ESPP benefits are better than any other company I have worked for. The management is smart as hell. If you wonder where people from Harvard, MIT, Stanford and Yale work...it's at Netflix. There is unlimited time off...I'll explain that one in a minute. Every employee there is a top achiever, no dead weight, no people you dread because they don't get their work done.","People get fired right and left. They churn the bottom 25% of the workforce constantly. I e-mailed someone for a month without realizing they had been fired. People never take vacation even though they have the unlimited rule. You are expected to achieve at a level that will burn you out if your not careful. If you slack off prepare to get the boot! I did not get fired, I left on my own will but I found the environment very stressful.",Great management. I have never been more confident with a set of senior management in my life. 247109,11891,287927,MALE,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2009-07-03 10:46:45.397,0,2009.0,1.0,1.0,2.5,1.0,4.0,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"around 10% better salaries than average, flexibility as long as you employed, very good leadership, very good HR team, no vacation policy","fear based environment, management self-image is completely hosed. They claim they are professional sports team because they pay 10% more than market. Mid management is completely incompetent as they don't have to be","Managing people is not just managing numbers. What happens is that if you tell employees during orientation only that you are disloyal to them, they stop caring about you in their sub-conscious." 256843,11891,299169,FEMALE,1971.0,HIGH_SCHOOL,700,Portland,3163,OR,1,63697,Manager,manager,1.0,branch manager,1.0,2009-07-22 08:20:49.22,0,2008.0,2.0,2.0,4.0,1.0,1.5,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Free unlimited movie rentals Good Pay for the area Unlimited vacation - there is a caveat to this You can say you worked in the movie industry","Never being treated as a human being was my main complaint. The turnover was and still is ridiculously high. The ""no rules"" culture sounds good on paper, but in practice is awful because there is never any true direction. Employees are held to a certain expectation but are never told what that expectation is. The unlimited vacation also sounds good on paper, but it is almost impossible to take time off. They deliberately keep the employees in the dark and then chastise and even terminate their employment doing something wrong. It felt like upper management just did things to cover their backside and let everyone else take the fall when things weren't going as planned. There was no development of people whatsoever.",Start treating people like humans. Provide some leadership to the call center. Provide some decent training. 257937,11891,300463,MALE,1963.0,BACHELORS,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2009-07-23 22:11:50.943,1,,5.0,4.0,4.0,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The leadership has vision and knows how to execute. The company stays focused and it feels like we are all working together as a team toward the same goal. Even when things aren't working exactly right, people are eager accept advice and make things better.","Some IT infrastructure that I'm used to is not completely in place, but I suppose that's something that I can help fix.",Great strategic direction and tactical execution so far. I would suggest a bit more investment in development infrastructure and support people. 258282,11891,292210,,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2009-07-24 17:29:02.943,0,2009.0,1.0,1.0,2.0,1.0,1.0,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Pay is just about it.,"Hours. Managers/Sup. Environment. No paid time off. Managers either love you, or hate you. And when they hate you, watch out. They will find any reason to fire you. Whether it's numbers, some issue with take a break too long/short, the amount of time you are approved for (unpaid) time off, or for not using their chosen words/verbage on calls.","I'll agree with a previous post, get your head out of your behinds and take a look around. Reps are doing everything they can to keep their job. They are afraid. Instead of starting waves of fear all the time by firing people, why don't you train and retrain those that you do have that are struggling. Show them how to do their job better. And realize your matrix you use for stats is flawed, as well as your req on them." 265795,11891,308943,MALE,1978.0,ASSOCIATES,700,Portland,3163,OR,1,0,,,,,,2009-08-07 22:43:43.263,1,,4.0,2.5,4.5,3.5,4.5,,,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Flexible, easy going enviornment. Free mac and cheese!",Anybody can give you bad survey. Even if not companys fault,Separate peoples problems with own finances with problems from the service 265816,11891,308957,FEMALE,1981.0,HIGH_SCHOOL,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2009-08-08 00:00:43.487,1,,1.0,1.0,4.0,1.0,1.0,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Its a job at a time when jobs are scarce Pay is good, benifits are good Sometimes you can get time off","Feeling like you are going to be fired at any minute for any reason Atmosphere of fear and hostility Zero clear communication of what needs to be done to keep your job Unrealistic stat expectations that change almost weekly",Stop treating employees like trash. If you want someone to do a good job give them a company they can be proud to work for. 268380,11891,311750,FEMALE,1975.0,HIGH_SCHOOL,700,Portland,3163,OR,1,64833,Team Manager,team manager,1.0,store manager,1.0,2009-08-13 07:15:33.277,1,,4.0,4.5,4.5,4.5,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"One of the main reasons I enjoy working for Netflix is that hard work and dedication are recognized and encouraged. I have always been self-motivated and dedicated to doing the best job possible. With previous employers, this has gone unnoticed and politics got in the way of career advancement.This is not the case with Netflix.","You cannot come to work and have a ""lazy day. You must be willing to give it your all each and every day. I personally don't feel that this is much of a con. However, there are days where there is not enough time in the day to get everything you wanted accomplished.",Keep striving for excellence as this is truly the only way to drive continued growth within the organization. 271042,11891,314684,MALE,,BACHELORS,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2009-08-18 15:20:04.527,1,,1.0,1.0,4.0,2.5,2.0,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Good location, free lunch, ability to choose laptop, corporate culture looks good on paper","Middle management is unable to effectively plan; they do not understand the strengths and weaknesses of their teams and seem to be mostly interested in protecting their bloated salaries. 20% of work force should be terminated. The other 80% is so segmented that they are unable to accomplish anything of any real value. Netflix was probably a great company to work for a few years ago, but is dangerously mismanaged now.",Start over. The company has great core beliefs but fails to efficiently execute. 274764,11891,318577,PREFER_NOT_TO_STATE,1975.0,BACHELORS,941,Worcester,3399,MA,1,46969,Operations Supervisor,operations manager,1.0,,0.0,2009-08-25 11:53:17.38,0,2009.0,1.0,1.5,2.0,3.0,2.0,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Great for silicon valley rockstars who live there jobs.,No upward mobility unless you want to move across state lines. If you do not accept promotion you start to feel the screws tightening to leave.,Relax. You will all be out of work in 5-7 years when everything goes online streaming. 275042,11891,318837,MALE,1985.0,BACHELORS,761,San Jose,2280,CA,1,0,,,,,,2009-08-25 18:33:37.903,1,,4.0,4.0,4.0,5.0,5.0,,,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Netflix is such an amazing company with clear goals and values. Everything is upfront from day one. I can understand many of the negative reviews and that is becasue it is not for everyone. Netflix is staffed with great people and those that are not so great get terminated. Since they hire the best and pay well they are paying you to be the best. The entire company is very open with communication and treats you like the responsible adult you should be. You will know where you stand at all times and what you need to work on. Freedom and responsibility is self governing, there is no one looking over your shoulder making sure you are doing your job or tracking how many days off you take. If you get the job done and do it well, you are fine and don't need to worry.","There is a lot of pressure to always be at peak performance. If you think you're great and you strive to be the best in everything you do, I would highly recommend working here because you have the opportunity to have a huge impact on the business. If you are just looking for a job that you can secure and coast this is not the place.",I have always been extremely impressed with how smart yet down to earth the management is. I think the company is in excellent hands and is on the path to a very bright future. 276807,11891,320686,FEMALE,1978.0,MBA,761,San Jose,2280,CA,1,63697,Manager,manager,1.0,branch manager,1.0,2009-08-28 12:40:52.423,1,,4.0,4.0,5.0,5.0,4.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Quality and engagement of coworkers at all levels - no dead wieght Transparency and consistency of communication Compensation and benefits","Turnover / lack of job security / limited opportunity for advancement Netflix hires very specifically for each position. They don't want folks to move around within the company trying out different departments - they'd rather hire experts in each area. If the business changes and your role is no longer necessary, you'll leave - they won't try to slot you into something else where you're not the perfect fit, even if you've been there forever and everyone thinks you're great. They don't want to hire an Analyst and see if they can grow into a Manager role - if the role calls for a Manager, they'll hire one in the first place. This is different and a little more stressful than other non-tech companies I've worked for. But the company is completely upfront about these policies to begin with - there are no surprises. Work hard and enjoy your perfectly qualified and committed coworkers, but keep your resume up to date.","I appreciate that as the company grows, reorganizes, starts new projects, retires old ones the culture and employee relations stays as advertised." 293601,11891,338743,FEMALE,1977.0,ASSOCIATES,761,San Jose,2280,CA,1,0,,,,,,2009-09-29 14:56:12.117,1,,2.0,1.0,2.0,1.0,4.0,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Free lunch Free snacks and drinks Free subscription Netflix swags Overall the employees are friendly. Beautiful office. Time-off is not a problem.","One of the most expensive benefit premiums that I've seen. Feel not appreciated by upper management. Fearful of loosing your job.",Need to appreciate your team more and the people who works hard. 317545,11891,364572,MALE,1971.0,HIGH_SCHOOL,761,San Jose,2280,CA,1,11114,Senior Systems Engineer,systems engineer,1.0,systems administrator,1.0,2009-11-03 23:16:28.167,1,,5.0,4.5,4.5,5.0,4.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Freedom and responsibility. Figure out what you need to get done, and do that. Time off flexibility that matches work requirement flexibility Insanely great management Fantastic peers All traction, no friction","So-so benefits Absolutely horrific stock option plan (fantastic combination of byzantine with low profit potential) Want work/life balance? You'll have to make it happen -- because Netflix won't help :)","That thing you've been doing so far? Do more of it. Hire insanely great people. Drive culture clearly, explicitly, often and loudly. If there's one thing I'd change it'd be to emphasize career opportunities and opportunities for advancement within the company -- not enough messaging is happening about that (despite that at least one of the very senior people, Andy Rendich -- Chief Service and DVD Operations Officer -- started off as an engineer)." 321698,11891,368869,MALE,1982.0,HIGH_SCHOOL,32,Anchorage,496,AK,1,20001,Machine Operator,machine operator,1.0,operations,1.0,2009-11-09 16:21:14.273,1,,5.0,4.5,3.5,5.0,5.0,,YES,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Unlimited Movie Plan Unlimited Promotion Potential Great Management Team Good Hours Competative Salary No Micromanagement Respectful leadership Good work hours","No Raises No paid time off Not many sit down evaluations with employees Alot of changes regarding minor day to day operations","I've never once had a problem while working for Netflix. I've been a Machine Operator and an Opps Supervisor at the Anchorage Hub for all in all about 9 months total. Great manager and Supervisor team. No micromanaging and they understand the human side of things and treat everyone from the people that work twice a week all the way up to the full timers with exactly the same respect level. I enjoy working for the company greatly and there is alot of potential to move up in the ranks if you put your time in and do your job the right way. Simple. All it takes is actually WORKING and being accurate and on time. Not a problem for me, so Netflix is where I'll be for a long time." 323489,11891,370804,MALE,1976.0,,761,San Jose,2280,CA,1,0,,,,,,2009-11-12 00:30:39.26,0,2009.0,4.0,3.5,4.0,4.0,4.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Competitive / leading pay Co-workers are hard working and intelligent ""Most"" managers / directors and up respect the work done by employees Being able to work on interesting projects and make an impact 360 review process","Stupid hiring / firing decisions mainly at the manager level... IE.. hiring incompetent managers!! Internal promotion non existent generally speaking. Work - Life balance crushed by expectations of middle - line managers Any internal HR or personal issues aired for all to see","The so called ""Netflix Values"" are actually really great..... That is until you actually try to follow them and point out issues that are / were happening in your dept. You believe you are doing what's expected and ""The right thing"" ... Treat Netflix as if it were your own company etc.... Then when you do that and receive no backing from management and end up quitting or being terminated for following these values you start to realize that at the lower levels it is lip service. Certain dept's are in severe flux where it is beginning to affect the quality of service to the rest of the org. and will be detrimental in retaining Netflix's star talent!!" 324797,11891,372213,PREFER_NOT_TO_STATE,1970.0,MBA,761,San Jose,2280,CA,1,40730,Director,manager,1.0,branch manager,1.0,2009-11-14 11:14:34.033,0,2009.0,3.0,1.0,4.5,3.0,3.0,,,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Pay Lots of smart people around you all working as hard as you do to make company succeed Strangers say ""I love that company"", this will always make you feel good","Always on -- blackberries are assigned on entrance to corporate and you can bet your bottom dollar that no matter where you are, you will be expected to at least stay on top of the latest, if not participate. Hyper insular culture -- the fallacy of success pervades this company like no other. VPs are never wrong, even when they are, because the companies' success surely must be a reflection of the VPs and C level people's prior decisions. Challenge the VPs more than once and you will be sure not to last too long Related to always on: incessant pressure. Since as early as the first round interviews you are informed that you may be let go any day for any reason, you will spend at the least the first 12 months in chronic fear. Once out of the first 12 months, you will always hear that voice in the back of your head say, ""you better work harder or the ax may fall tomorrow.""","1) Get over yourselves -- great company, but half of it is so only b/c you were in the right place at the right time 2) Stop the myth that this is a data driven company. At every turn, ideas that the C levels don't like are dismissed as not having enough data and ideas they do like are accepted b/c there isn't enough time to gather the data. Hypocrisy at its finest 3) Get out of denial about lack of politics in this company. The politics are the same or worse as any other large publicly held company." 326375,11891,373906,,1984.0,BACHELORS,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2009-11-17 10:06:49.137,1,,3.0,2.0,2.5,4.0,1.0,,,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Better pay than most call centers with a pretty good enviroment at the center itself. Most of the team leaders are very solid. The company itself is organized well, and its great to work at a company that works. Very merit based. Overall one of the better call centers in the country I would guess.","It is a call center and that is a huge downside due to the nature of the work. The constant measurement of progress, and high expectations can be stressful. Time off is very difficult to imposssible to get off unless you plan months a head. Currently there is no availble time off for the rest of the year. The team managers (my supervisors supervisors) seem to be less compentent than many of the team supervisors. No advancement outside of the call center, and the advancement within the call center is pretty competative. Also the ""company values"" of taking invoation from anywhere in the company is a little bit of BS. I and others have made recomendations that don't leave the call center to corprate. I have even been told by a team manager to not waste my time thinking of call drivers or to come up with ideas as ""people with advanced degrees are already doing that.""","Reevaulate the team manager positions. I believe most are a hold over from when the call center was ran less well a few years back. I would love some other outlets of employment provided to those within the call center. For example I worked in a retail store that posted ever company job, and encouraged the people within retail stores to apply for corprate positions. Also listen to th troops better. A lot of very sharp people (due to the high expectations) work for you and want Netflix to succeed; listen to them." 380024,11891,152217,FEMALE,1971.0,MBA,761,San Jose,2280,CA,1,0,,,,,,2010-01-27 21:43:50.5,0,2009.0,4.0,2.5,5.0,4.5,4.5,,,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Amazing CEO, autonomy, responsibility, ownership at all levels. People are always on top of their game so it's possible to accomplish a lot in a short period of time. Communication from the top is clear and actionable. The best ideas do win out, as long as there are numbers to back them up.","Extreme arrogance is encouraged. Management skills are not valued. If you can't prove an idea with numbers, the idea may as well not exist. Many employees spend a significant portion of their time wondering if they'll be let go because smart and successful people are often let go in the hope that it will make room for newer, fresher talent. The people who aren't wondering are the employees too arrogant to realize that it could happen to them.",No advice. The leadership team has chosen to create a pressure cooker environment because they believe that it will achieve the best results. They may be right. 385183,11891,435262,,,,508,Los Angeles,2280,CA,1,0,,,,,,2010-02-01 22:57:36.28,1,,2.0,1.5,4.5,1.0,3.5,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Better than average pay Unlimited vacation Free lunch and snacks","No upward mobility Frequent restructuring Cliquishness ********** Netflix makes no secret about it's high performance culture, which results in a very high turnover. Average life expectancy in this office is about 2 years, which means very often the main knowledge base of a department exists when an employee is terminated (not always for fair reasons) or chooses to leave since there is no room to grow. There are conflicting values and many managers don't practice what Netflix preaches. If you associate with the right people, this can help your career, but it is disappointing that office politics factors so heavily into a company that preaches how different they are from other corporate cultures. Yes, it's great we all get Blackberries or iPhones (and are reachable 24/7) and have a liberal vacation policy, but the aura of paranoia that invades the office due to the frequent restructurings is not conducive to successful business practices.",The culture in the main headquarters in San Jose is different and very disconnected from the BH office. Getting on the same page would help as would treating your employees with more respect. 479986,11891,533301,FEMALE,1983.0,HIGH_SCHOOL,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2010-04-28 09:58:44.193,0,2010.0,1.0,2.0,4.0,1.0,1.5,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"- Higher that average pay for a call center - Free food/ fun incentives - Good benefits package","- No job security what so ever - Extreme lack of communication (you can be told you are doing great 4 days in a row and then ""let go"" on the 5th.) - Sickening climate of fear in this workplace - Lack of respect and sensitivity during the ""let go"" process","Do not hire people just to fire them. People have feelings, and goals, and bills... do not just hire people, train them and then let them go for not being a ""good fit."" I followed all the rules, was an exceptional employee, and was fired for no legitimate reason. This company is getting a bad reputation for treating it's employees like disposable pee ons. Take some PRIDE in your people, let them excel and nurture them." 484559,11891,538039,MALE,1970.0,BACHELORS,761,San Jose,2280,CA,1,63697,Manager,manager,1.0,branch manager,1.0,2010-05-02 22:26:29.12,0,2010.0,1.0,1.0,3.0,1.0,2.0,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The pay is above market. Not a lot above market, but a bit above market. The drawback is there are absolutely no benefits to speak of (no health benefits, no training, no daycare) so that above market pay gets eaten up pretty fast by real world needs.","A total fear of failure permeates the ranks. Netflix basically gives you a warning on your first mistake, and then fires you after your second mistake. This is why the annual turnover rate is well over 20%. Since there is an entirely new set of employees every few years, nobody knows what process to follow, and everything is chaotic. HR solves this by saying ""there is no process for anything! Make it up as you go along!"" Sure, if I fired all the employees every few years I'd stay away from process too. The key problem is that with all the firings most employees spend the day simply trying to find cover. The ass covering at Netflix is legendary. Nobody wants to innovate. Nobody wants to reach outside their comfort zone. Netflix has created a culture of fear, and the way in which they manage terminations reinforces the culture of fear (they immediately demonize the terminated employee, and try to make the termination serve as a lesson to others). The culture of fear is so ingrained in Netflix that many managers only have one tool for managing their directs, and that is to threaten to fire them. There simply is no other process for managing poor performance (remember, there is no process - they will admit this to you if you ask). And finally, the last thing you should be warned about is their ""high performance"" culture. Their justification for all the firings is that the fired employees weren't high performers. But since there is no process, no record-keeping, there is no objective measurement of performance. So ""high performers"" end up being the employees that get along with the boss and keep a low profile. ""High performers"" at Netflix are not employees that take risks, interact with outside groups, or produce a high volume of work. Netflix loves to talk about high performance but they have the lowest standard for high performance that I've ever seen. They are completely happy to manage with fear, however. If you put those two insane concepts together you end up with a rather hysterical environment.","So you guys did one thing well, a long time ago, and you've been marginally improving that business (DVD rental) ever since. Your astoundingly high turnover rate worked in that world, because all the processes were in place. But now you are trying to get into the streaming business, and that business only runs with knowledge workers at the helm. And guess what? Knowledge workers are pretty well-connected. The word is out that Netflix does not value its employees and as a result it's going to be harder and harder to staff your new ventures. You really need to find the groups at Netflix with the highest turnover and keep those managers away from the streaming business. You have some managers that simply do not know how to manage, they only know how to fire and hire. As much as you love to say that firing and hiring is what management is all about, you could not be more wrong. Find the teams with low turnover, they are the teams that work in spite of your chaotic work environment." 484622,11891,347495,MALE,1987.0,BACHELORS,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2010-05-03 02:36:23.37,0,2010.0,1.0,1.0,4.0,1.0,2.5,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The ONLY reason to even consider this position is the compensation: -Solid pay -Great benefits from day one -Free Netflix account (8 at a time!) The facility is nice, they keep the break room stocked with goodies and the coffee is usually hot.","Everything else (you know, the actual ""job"" part) -Dealing with customers. Yeah, this is what you signed up for, but it's the worst part. You will get yelled at. A lot. -Monotony. There are no scripts but you will spend your work week uttering the same core phrases OVER and OVER forever. -Horrible scheduling. More likely than not you'll get stuck with a bad schedule and no way to negotiate out of it. -Excessively stat driven. Ignore everything they imply during training. Every customer gets an email survey and DSAT will make or break you here. Keep it low and you're fine. Don't and you could be in trouble. -Turnover. It's ridiculous, but it definitely keeps management looking busy. Every couple weeks it seems like someone is gone and a new person takes their place.","-Communication. Management has a funny way of saying just enough to cover their rears later on if they decide to write you up or axe you outright. It was incredible watching what seemed like casual ""coaching tips"" turn into do or die ultimatums in hindsight. Be crystal clear about expectations. -Listen to the reps. Really. The CSRs are treated like generic cogs in a big machine. There's a lot of people working the front lines that are just as qualified (maybe more so) than management to be running the place, yet they don't have a real voice. -Fix the scheduling. If you actually let the employees work with you to create a schedule that meets their needs as well as yours you would get better performance." 493886,11891,547705,,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2010-05-11 12:54:00.06,1,,3.0,3.0,4.0,2.5,3.5,,,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Top pay if your of high intelegence you will advance given all tools necesary to do the job leading technology,not alot of personality or diversity of management and empoyees. Very competitive for performance,Mix up the management team to have more personality not everyone is a rocket scientist 498020,11891,551929,MALE,1977.0,BACHELORS,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2010-05-14 10:53:12.183,1,,5.0,3.5,4.5,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Open book business - nothing is hidden. If you want to find out something, no barriers to reach out across departments or ranks. Head count is low, so operation is lean and mean. Great pay.","If you're not earning your raise, you are on your way to get fired. No cafeteria (but free box lunch).","Continue innovating in HR, culture, technology, and subscription business model. Don't allow ourselves to fall in to a sense of security by current good times." 498782,11891,552726,MALE,1977.0,MASTERS,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2010-05-15 11:28:38.773,1,,2.0,1.0,3.5,2.5,1.0,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Health insurance from day 1 is always nice.,"Hostile work environment. They are constantly hiring and firing. If you don't meet the metrics, be prepared to walk. Management fires people and says nothing to their teammates. You can take a reduction in pay to get vacation time which I found completely ridiculous. I did not ever feel like they appreciated the hard work that I did. I exceeded all metrics, trained new hires, and monitored the team chat for assisting on calls. People who have worked there for 2 years have never gotten a raise. In addition to the above, I found the people there to be extremely unhealthy. Netflix offers food in the break room, but all of it is cheap with high sodium levels and MSG. simply add water, heat and serve. I'll pass. The customers can also be downright abusive at times. Why on earth do you feel the need to cuss someone out when your movie didn't arrive? Calm down folks!",Offer incentives for good service other than allowing the reps to keep their jobs. 517124,11891,571871,MALE,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2010-06-02 01:07:47.51,0,2010.0,1.0,1.5,4.0,1.0,1.0,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"-decent starting wage (assuming you make it out of training) -inexpensive benefits and decent health care coverage -for the most part, employees (CSR1) are really cool to work with -sheltered smoking area -Free Lunch (Mac and Cheese, Oatmeal, or Ramen) -Unlimited coffee (caution... don't take a bathroom break!! You may get fired) -Schedule choices offered after training (Choose Wisely) -fairly decent training support for the first two weeks of employment (if you made it)","-Out of every 100 customers who you interact with by phone, you may only have 5-6 upset customers or you risk losing your job -you are always tied to your desk by a phone cord -The calls keep coming whether you want them to or not... -There is no set concrete guidelines for evaluating personal performance. It is all subject to caller reviews (i.e. You're job may depend on somebody's bad day!!) -After your initial training (assuming you made it) there is a real lack of support for training from the management team. You will only see your team manager during your last week of training and then your first reprimand and your last day. (Watch out for the RED PACKET!!!) -Netflix is great at finding talented people to do the job, but they are HORRIBLE at retention. Do they have a quota for firing people??? -Whether you are a CSR, CSRII, Supervisor, Team Manager, or the Call Center Manager, you are never secure in this position. Do not count on it for long term stability/security in employment. DISCLAIMER: I was not fired from my job... I quit, gave notice (albeit through the attendance line).. In all honesty, Netflix was a great transitional job for me. I needed quick money, and work and Netflix filled that vacancy. I was very happy with the people I worked with, as I made some really good friends while working there, and that is the only positive thing that came out of Netflix. I now shop the Redbox.","Customer Service is not simply a game of numbers. As a Customer Service Representative, and as a former Customer Service Manager, and trainer, with a reputable company, who Netflixs' own Michael Osier, vice president for information technology operations and customer service, based the Hillsboro call center after; my advice is to focus generally on the broad customer service experience and not sweat the small stuff. A good former CEO of Southwest Airlines once said ""We can't take ourselves too seriously"" If you're not having fun, and treating your people with decency, the you will have a poisonous atmosphere that is impossible to come back from. Thanks" 519416,11891,574183,FEMALE,1983.0,BACHELORS,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2010-06-03 19:04:23.837,0,2010.0,2.0,1.0,3.0,1.0,1.5,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Pay 14 bucks to start Free Plan Super Smart team mates. Leaving my team was the worst part of loosing my job. They were all smart, witty and funny","Fear based management No rules or policies No paid time off My first TM (team manager) spoke to me for a total of 10 minutes during my first 6 months there. She was fired without explanation after 360 reviews. My second TM was present during all team meetings but was usually busy on a laptop IM'ing with someone else rather than participating. Even during my firing she was on her phone texting. I was given no information outside of a prepared packet and was asked to sign zero paperwork. I was escorted from the building like a criminal and the only reason anyone knew I had left was because of a pre-written email I was able to send when I returned to my desk to gather my things. Fear for your job makes you write an exit email months before you loose your job",Speak to your employees! Don't treat adults like they are children. TM's should give Supervisors the ability to make decisions about their teams rather than having to go through multiple people to get an answer. Give good feedback along with bad. I only received praise about awesome statistics when I brought it up to my supe. Realize that the pool of people in Portland is dwindling and people are aware of how bad the conditions really are. No amount of free mac and cheese can bring in the masses. 545113,11891,601351,FEMALE,1981.0,HIGH_SCHOOL,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2010-06-25 01:39:49.003,0,2010.0,1.0,1.0,5.0,1.0,1.5,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"-$$$$$$$$$$!!! ($13-$14/hr to start w/full time hours immediately) -Free rental subscription--the highest one they offer (8 @ a time) -Medical/Dental/Vision Insurance available right away -free food in breakroom along with Netflix connection & big screen TV to watch shows -showers in bathrooms if you walk/ride a bike and need to clean up before work -peers are fun to work with -high speed internet & laptops available to check e-mail, facebook, myspace on breaks","-fear-based company -anyone higher up than you will NOT respect you. Period. -cliquish environment (if you're not with the in crowd, you're invisible.) -very poor communication about job performance -do not uphold their own company values -rarely promote from within -contradictions galore! In the nine days I was there for training before being unfairly dismissed, I saw several examples of employees being treated like children and unreasonably scolded. One girl was in the classroom 5 minutes before break was over. She suddenly had a bathroom emergency, so she left quickly to take care of it. She made it back just as they were shutting the door. On the next break, she was taken aside by the supervisor (supe) who said, ""I noticed you made it back from break just as I was shutting the door. I just wanted to let you know that's unacceptable. You need to be back from break several minutes early."" (In other words, you really don't get your full break.) She apologized, saying she'd been there five minutes early but had an emergency. He said, ""I'm sure it won't happen again."" One girl had to call in sick because her child gave her the flu. They forced her to speak to three different people who scolded her, the last of which was the call center manager himself! He said he was going to give her the opportunity to come in for the rest of the week. Another girl simply asked her neighbor for a pen during class. She was pulled into a conference room afterward and told by two different supes that talking during class was unacceptable and wouldn't be tolerated. Netflix has a zero-tolerance policy for what they call ""push back"". They touched on this very briefly in class during our second week of training. The example they gave was this: ""If your supe tells you to change something and you say, 'I don't feel like it, so I'm not going to', that's considered push back and will not be tolerated."" Basically, it's outright insubordination. My supe said I needed to work on verifying every account. When people call in, their account auto-pops onscreen....unless they don't give their service code to the automated answering service before they're transferred to a live person. This happens about half the time and it's mostly people who don't have accounts and are just asking about the service. So I asked my supe, ""Is that even when they're just calling with a general question about the website?"" He said we needed to at least ask for a name and warned me that what I'd just said was considered push back but he'd let it slide this time. I was baffled but just said, ""Okay."" The same supe told me he liked that I was resolution oriented because that was a good thing. An hour later, he took it back saying it was bad and I needed to focus on empathy. When I was let go, they gave me the opportunity to give feedback. I mentioned the contradictions I'd noticed and also that I didn't understand how asking a simple question during training was considered ""push back"". I was told that it's all about perception and I just wasn't a right fit. They also said this sort of thing happens often. Before you go to work for Netflix, ask yourself this: if the pay is excellent and the benefits are great, why is the turnover rate at Netflix so high??? Why are there so many bad employee reviews out there? Notice the recurring themes in the reviews, i.e. lack of respect, no job security, fear based business, no career growth opportunity, etc. There comes a time when the realization that it's not everybody else, it's the company, has to set in.","Be more reasonable with your employees. Maybe if you applied the same amount of empathy you insist on for call flow to your staff, people would be more inclined to stay with you." 561450,11891,617863,PREFER_NOT_TO_STATE,1985.0,HIGH_SCHOOL,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2010-07-09 13:36:06.137,1,,4.0,3.0,5.0,3.0,3.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"OUTRAGEOUS pay!!! [14 bucks an hour] No experience needed! Ever worked at safeway, or mcdonalds? [no need beyond that] Free food! [ramen, easy mac, oatmeal, pete's coffee and tons of tea!] Feedback is excellent! Medical and Dental kicks ASS! 8 DVD's out a time plan for FREE!!! Did I mention FREE food, FREE movies, FREE coffee and the highest pay possible for not having a degree!","Easy to get let go. If your attitude is not peepy, happy and excited, you can definately be let go. Make friends... FAST! If your blending in with your other co-workers and not syncing up and having fun.. then your GONE!","Don't kick people out just because they don't skateboard or are not ""awesome"" enough people that you might not like, focus on how well people can work!" 572791,11891,392473,MALE,1966.0,PHD,761,San Jose,2280,CA,1,10404,IT Manager,it manager,1.0,it,1.0,2010-07-19 13:20:19.117,0,2009.0,3.0,3.0,5.0,1.0,3.0,,,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"enticing benefits & perks unrestrained ""personal time"" nice location & amenities","poor sightless management based on guilt innovation at the compromise of quality high turnover, low stability lack of collegial respect, high fear",think long term about your contribution to society and less about the psychological game of stock prices - connecting people with the movies they love should not come at the expense of ostracizing employees you don't love 596089,11891,7491,,,,761,San Jose,2280,CA,1,0,,,,,,2010-08-05 20:19:51.897,0,2008.0,3.0,2.0,4.0,3.0,3.5,,,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great product Good co-workers Transition from DVD to Digital is very interesting","Began to feel like a revolving door after working there for a couple years. Turnover is very, very high.",It is hard to argue with Netflix's success as a company. 639200,11891,314684,MALE,,BACHELORS,761,San Jose,2280,CA,1,63697,Manager,manager,1.0,branch manager,1.0,2010-09-06 13:41:30.847,1,,1.0,1.0,2.0,1.0,1.0,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Free lunch, good salary, nice commute","Poor performance of colleagues, very poor management, very poor planning","80% of your employees hurt you, the other 20% are mistreated. Fix this." 692210,11891,783725,MALE,1973.0,BACHELORS,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2010-10-22 17:41:32.277,0,2008.0,3.0,2.5,5.0,4.0,3.0,,NO,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"* Hires only senior staff * High salary, benefits * Extreme, Agile * Psudo-unlimited vacation policy * Great experience","* High turnover, No loyalty. * Fear of being perceived as complacent despite monotony. * Monitor your burnout.",Thanks for the workaholic rush. It was worth the ride. 698299,11891,309629,FEMALE,1962.0,BACHELORS,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2010-10-28 17:11:05.143,1,,2.0,1.0,3.0,2.0,3.0,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Like many of the reviews have already said, Netflix does offer some nice employee benefits, especially the employee stock purchase program (take a look at what Netflix stock has been doing, the last couple of years - you'll wish you'd bought in 2007) I've met some great people while working there, both peers and supervisors. For the most part, customer support is incredibly easy, because the service itself works pretty smoothly. When it doesn't, CS reps have the power to make things right for customers, which is fabulous. Unlimited time off (within reason, and when it's available) is awesome.","Ultimately, the cons outweigh the pros. I will be voluntarily leaving Netflix for a new job in the very near future. Netflix treats employees like they're completely expendable. I realize that no one is indispensable to a company, but Netflix uses up employees like I use up tissues when I have a cold. The turnover is ridiculous, and it doesn't have to be that way. For CS reps, the main statistic used to determine our ""worthiness"" is the DSAT. Customers get asked a simple question after contacting customer service: ""Were you satisfied with the call?"" A ""no"" response counts against the rep, even if it was something the rep couldn't control (I'm sorry, it looks like your bank declined your card for this month's service fee.), or the customer was making an unreasonable demand (I got a disc that won't play! Give me six months of free service or I'm cancelling!). Netflix's stance is that we should be able to sugar-coat bad news so well that the customer doesn't hang up unhappy. This method of measurement is incredibly flawed and has led to reps ""gaming"" the system to avoid ""no"" responses. Netflix does not give raises. Period. Not for cost of living, not for length of time employed, not even for outstanding performance. I have worked there 3+ years and my stats have been stellar the whole time. So stellar, I'm one of the people they have trainees shadow, to hear how to handle calls properly. I have *never* gotten a raise. Monetarily, Netflix considers my value to be the same as a new hire who just got out of training. No paid time off. (Unless I want to take a pay cut and bank that toward paid time off.) Mandatory overtime during the holidays. (They're promising it won't happen again this year, but that's what they said last year ... and we had mandatory overtime for three months last winter. And the winter before.) Extremely limited career options - unless you want to be a CS supervisor, you're pretty much out of luck at the call center. Narrow-focus hiring - Netflix hires people with EXACTLY the skills they need for a particular position. If that position goes away, so does the person. There is very little provision for cross-training or retraining a good employee to fit them in somewhere else. TRaSE - one exception to the cross-training policy has been TRaSE, which is a disaster, so far. TRaSE combined the department that handles streaming tech support escalations with the department that handles loss prevention: billing fraud, shipping issues, physical inventory problems and website content issues. They all received cross-training, and even though there's more people to handle problems now, CS reps can never get a response when they have an urgent loss prevention issue. Reps have to tell customers ""someone will get back to you within 1-3 business days."" What happened to ""one call resolution""? There's a guaranteed ""no"" response for my DSAT. Thanks a lot. Workforce Management can't seem to forecast how much staff is needed; we will have weeks where they offer to let reps go home early every day, and then a couple of weeks later, they're offering voluntary extra hours and begging people to stay after their shifts. This is probably related to the fact that Marketing doesn't feel like they need to let anyone know about promotions until the last minute. Speaking of Marketing, they don't seem to feel a need to ask anyone what kind of impact various promotions will have on the rest of Netflix's operations. The ""no credit card necessary for a free trial"" promo was a fiasco, much of which could have been avoided by asking some seasoned reps a few key questions. The same can be said about some of the ""tests"" that Engineering sets up on the website. Isn't it logical to maybe ask a few questions of the people who actually talk to the customers before you try something out? I realize that we need to find out what works and what doesn't, but if a ""test"" makes the service unusable or unpalatable for a customer and they call to complain, CS reps can't remove them from the ""test"". Netflix is willing to lose the customer because that's a valid ""test result"". There has to be a better way. The Canadian service was launched prematurely, in my opinion. Many of the calls we get from Canadian customers center on the lack of content, especially newer releases. The Canadian streaming library will grow, just like the US library, but that's not a satisfying answer to Canadian customers. Thanks for another ""no"" response on my DSAT, Marketing department!","The service works so well. Figure out a way to make your human resources department work at least half as well. You are losing good employees at a ridiculous rate, which is going to start affecting customer satisfaction, and ultimately, your bottom line. Dealing with the general public is stressful enough; your outstanding employees shouldn't have to deal with unfair treatment from you, as well." 706009,11891,810833,,,,761,San Jose,2280,CA,1,17979,Senior Software Engineer In Test,software engineer in test,1.0,software engineer,1.0,2010-11-05 20:36:18.973,1,,5.0,4.0,5.0,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Challenging and yet very collaborative workplace. Shared goal without politics. Lots of moving parts hence a lot of things to learn. Excellent Pay. Free Lunches.,Similar trappings of a growing company but nothing surprising that I have not already seen in one form or another with other companies I worked for in the past.,Embrace some form of process. Process can be useful if applied in the correct way and still enable any group to be flexible and role with schedule. 750488,11891,312480,MALE,1977.0,BACHELORS,761,San Jose,2280,CA,1,0,,,,,,2010-12-22 14:54:57.183,0,2010.0,2.0,3.5,3.5,2.0,4.5,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"-some phenomenally smart people -great resume builder (if you have the ability to insulate yourself from the cons) -the opportunity for exposure to leading-edge work -great communication about strategic direction of the company and understanding -- everyone know what it as stake -free membership","-much talk about Netflix 'culture' internally, but few walk the walk. Politics and immaturity are alive and well here, especially at the senior management level despite popular internal belief -people disappear (are fired) daily, and the excuse is often simply 'not a fit'. You never know when your number is up -company programs such as benefits changes, SOP etc., which are meant to be leading edge, simple, and innovative are most often poorly communicated and confusing -unprofessional behavior such as disparaging remarks, put-downs, and talking behind the backs of others, from those who should be modeling the opposite behaviors -limited structure in certain areas where at least some process would be helpful, often feels like throwing darts in the dark and decisions are often emotionally based on not data-driven -speaking up earns you a target on your back","You cannot continue to tell yourself over and over that your culture is innovative, fresh, and uncomplicated, because it is not. Perhaps it is time to be realistic and call it for what it is. Perhaps then you can be self-reflective enough to change for the better." 783258,11891,320968,MALE,1971.0,BACHELORS,761,San Jose,2280,CA,1,49673,Engineering Manager,engineering manager,1.0,engineer,1.0,2011-01-22 14:58:58.44,1,,5.0,3.5,4.5,4.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"* ""Freedom and Responsibility Culture"" = Lots of individual control (Read Reed's slide deck) * If you're part of a well-run team, you'll love it - Excellent compensation - Unique stock option program with personal choice for $$$ allocated - Fast-paced environment with lots of challenges - It's the largest streaming movie service in the world and it's just getting better - Extremely open with corporate information sharing (no internal culture of secrecy like Apple) - Incredible execution over the last couple years - the methods can be controversial, but you can't argue with the quarterly/annual results","* ""High Performance Culture"" = You can hang yourself easily and get canned (Read Reed's slide deck) * If you join a mis-managed group, you'll be posting a negative review on here soon. :-) - Average benefits programs - Inexperienced managers can mis-apply the ""high performance culture"" philosophy and lead to the ""culture of fear"" some people have complained about in certain organizations - Double-standard for performance: VP/C-level staff appear immune from ""high performance culture"". Reed rocks, but some of the others are average/good, not exceptional.","In almost two years at Netflix: Some people LOVE working at Netflix, some cautiously tolerate it. Too much of this is dependent on whether they're working for a competent manger that is assumed to properly apply the ""high performance culture"" philosophy. The desire to streamline HR by getting rid of almost all policies and procedures means no ""professional development"" for your management teams. There needs to be a level of education for new managers (hired and promoted. Don't assume everyone ""get's it"" in order to make sure the ""high performance culture"" is properly applied. Done right, people will know what's expected of them, get regular feedback from their managers, and KNOW if they're on the short list for being let go as business needs change. They can react to this and either adapt or anticipate why they're getting a severance package. For most employees, Netflix is a short-term roller-coaster ride with options to ride again for those who enjoy it. When someone exits the ride, you want them leaving with a smile and the civil handshake, not a brick to the head and a just a check to cushion the pain. I've been lucky to work for a manger who's awesome, and I've been having a great time. It's painful to see the flip side where co-workers are not always enjoying the same perspective when the company is doing so well as a whole." 809641,11891,515785,MALE,,MBA,761,San Jose,2280,CA,1,63697,Manager,manager,1.0,branch manager,1.0,2011-02-11 19:53:06.853,0,2011.0,1.0,1.0,2.0,1.0,3.5,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"1. Pay is good, and for some tough to fill roles, pay is very good. 2. The stock option plan is a good deal. 3. A number of policies treat people like adults (dress code, attendance, and vacation/holidays). You can take as much time off as you want, as long as you get your job done. 4. A number of smart people get hired. 5. The industry is growing very fast. 6. Well known brand with instant street recognition. 7. Facilities are pretty good.","1. Look at the comments on this site around turnover, treating people poorly, sick culture, and weak senior leadership. These are all very accurate. 2. No training, management training, or development. The philosophy is if you don’t have what we need, we will replace you (i.e., fire you for not being a “good fit”) with someone from the outside who has that. 3. Hourly jobs in particular have stagnant pay. 4. There are no bonuses or incentives. 5. The culture has serious problems. a. You will see countless references on this site to a “culture of fear”. This is widespread in every department and division. Even executives laugh that their time is numbered. A company that functions on fear is not a place for the long term. When everyone in a room is asked do they fear being fired and everyone says yes, that is a big problem. b. A culture of watching your back and stabbing others in the back. Many employees, including C level people, participate and have learned that tossing others under the bus, keeps them safe. They see this as a way to protect themselves from scrutiny from above. Employees and managers are all too comfortable talking about what is not working with a person. The 360 review process reinforces this. Those who have been there the longest are almost soulless with regard to firings. They have fired or seen so many people let go that they don’t really care anymore. 6. You can be fired without warning, feedback, or any coaching. Most employees don’t bring any personal belongings to work as they could be let go at any moment. It is often a surprise. 7. Do not move for a job with Netflix. If your partner or spouse doesn’t work, you could be risking your families financial health. There is no job security regardless of how good you are. Performance does not equal security at Netflix. 8. Managers have a 1 year shelf life before they get shown the door. Directors and VPs are constantly evaluating managers, so anytime you make a mistake, are perceived not to be cutting edge, it could be your turn. 9. HR’s job is to hire and show people the door. HR brags about how good they are at firing people. They don’t help employees, nor are they there to help employees become better. Their role is simply to ensure the company doesn’t get sued and headhunt for all the people that are turning over. 10. Managers main role is making their team better through constrantly looking for their weaker employees. Leaders are asked could they hire someone better. Of course the answer will always be yes. 11. No severance package is enough to compensate you for disruption in your career, moving, or the stress that comes without having a job. 12. The recruiting function will hire you fast. The idea is to keep you excited, but if you are reading this don’t get caught up in the Netflix product of movies—look at whether this is actually a place you want to work. 13. It’s incredibly stressful and life-shortening for you and your loved ones. Why work at a place where people, including your hiring managers, treat you as completely disposable?","1. Change out your HR leadership. They are in love with the culture, but they are creating an unhealthy long term environment. Once the economy picks up you will not be able to treat people as poorly as you do. 2. Change the culture of fear. Install real coaching, feedback, and performance reviews so employees can feel comfortable doing their jobs. 3. Do some employee surveys to learn the real thoughts of your front line team. 4. Stop the turnover that is higher than comparable companies. 5. Reed, if you are not a people person, hire some people who are. You will get better performance from people who are not in constant fear of being fired. You can still remove weak performers, but don’t make even your best employees fear for their jobs." 844428,11891,1058216,,,,761,San Jose,2280,CA,1,23157,Senior Engineer,engineer,1.0,engineer,1.0,2011-03-08 20:47:28.077,0,2010.0,3.0,2.5,3.5,1.0,4.0,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"good pay (not compared to the expectations) . its good ROI for netflix not to employee. if ur an expert and u r stuck in ur place then netflix can reward u good. it can allow you to be a mster of everything and allow merit speak than leadership.","it depends on ur manager's discretion. so if ur gaurded to be urself then its the place to work. unrefined office culture is prone to exploitation. counter productive culture and fear is developed and growing faster.",start smacking the time and hear the employees voices to keep the best in the winning side. 856706,11891,1079347,,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2011-03-17 16:57:11.933,1,,1.0,1.0,4.5,2.0,1.0,,NO,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"hands down pay is great 14.00 plus health care benefits (800 extra a month if you opt out of insurance) puts my pay above 2500 a month! 10 hour shifts (can be a con too) three day weekends are nice but you will need it Classified as a hostile work environment by the state of Oregon so you get unemployment for virtually anything you may get fired for (even if you deserve to be fired). Make sure you get hired by netflix first before taking advantage of this sweet pro. It does not work if you are still on your trial period with them through a hiring agency. Great job to go into to find a real career especially as a college graduate in this economy","Customers have no lives so they call up about stupid things and feel they deserve the world for $9.99 Dealing with stupid people all day long is very rough. Pay is great but think about it, why do they pay so well? If it was a great place to work they would not need to pay well, would they ;-) constantly acting like you care takes its toll at about 4 months in (like I said start looking for another job on your three day weekend no matter what you think at the start of this job, you will thank me later for that nugget of info ;-) You will not get time off even though they don't give you paid time off People are always getting axed around you so don't depend on the job.",Let people take time off! By not your allowing people time off your making them get burnt out. 939926,11891,1220935,,,,700,Portland,3163,OR,1,0,,,,,,2011-05-15 19:28:55.39,0,2010.0,2.0,4.0,3.5,3.0,2.5,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Salaries are at or above the market rate. Good stock options for salaried employees. The ability to work remotely, from home.","Working around the clock, phone calls during vacation. Very high attrition rates Constant fear of being let go Always switching directions while running full speed ahead.","Quit being elitists. Your company is a revolving door and you continue to lose brilliant people because you don't treat them like human beings. At the rate in which Netflix hires & fires, I'm amazed that they are sill able to find people to interview!" 946901,11891,1233312,,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2011-05-19 23:41:58.847,0,2009.0,1.0,3.5,4.0,1.0,1.0,,NO,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The pay you well, they have a great health care plan, and they will give you full time status and paid training.","Zero time to be human, the constant computer monitoring puts you on edge since you have only 5 minutes to explain to an 80yr old how to install firefox in order to watch a video on their mac computer. This job tells you to be super human and empathetic, yet their employees want to shoot themselves since the place is run like a prison camp. Trying to go to the bathroom will result in your averages going down on the computer monitoring system and if your average falls below 5 minutes per call per shift you are FIRED, ZERO TOLERANCE!","You fold at management do realize that your training continuously year round results in a $14,000 dollar expense a week, with only a 35% stay rate after 6 months. This program you have costs you a fortune annually and is HIGHLY INEFFICIENT, something you profess to be striving for. Do yourselves a favor, humanize the job, give people an incentive besides the 14 dollar an hour pay for zero life and boot camp like tactics. You pay so much for people just to sit through a training session that you could have given current employees a real reason to feel appreciated besides the cheap Netflix swag you peddle. Seriously, make the environment a more ""happy place"" and save serious money and improve employee moral significantly. I like the way Mr. Hastings runs things, but he is never actually seen at the Hislboro facility and he is wasting A LOT of money annually with his ridiculous and wasteful training and selection staff.. Seriously, they are ripping you and the potential employees off big time! Also, they like to hand their friends the codes that you give out to the employees to their friends resulting in a month of free 8 movie rentals. You are being robbed sir!" 1019795,11891,1369539,,,,761,San Jose,2280,CA,1,0,,,,,,2011-07-14 00:00:42.22,0,2011.0,2.0,2.0,3.0,1.5,3.5,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Extremely creative engineers and products. Interesting and fun business. Exciting opportunities for access to entertainment. Exceptionally bright senior management. This company can really grow and be very successful.,Everyone is afraid to make a mistake or be perceived as making a mistake. Sr. management is constantly questioning new managers opinions and judgement. If one wants to be successful at Netflix do exactly as your told. Not allowed to have a new idea or different opinion. Netflix management hides behind values that don't exist.,"Netflix is an excellent example of the Delta House fraternity in Animal House. Maybe it is time for new managers, and running the company like a business instead of a fraternity. Being ""in"" is not always the best way to grow a business." 1021359,11891,1372444,,,,700,Portland,3163,OR,1,14261,Training Supervisor,training manager,1.0,trainer,1.0,2011-07-14 21:39:38.75,0,2011.0,4.0,5.0,5.0,4.0,3.0,,,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great Pay. Excellent Benefits. Smart, hardworking teammates. Opportunities to excel, be creative, be strategic. Managers are all excellent at managing their people, especially if you are a top performer they are hands off and supportive.","To be honest, I loved pretty much every day up until I was let go based off a rumor. The biggest problem is that in order to be successful at in the call center you have to ""drink the Kool Aid."" Which in all honesty I was happy to do, I got to work with some really rad people, and do really great work that I'm proud of. However, karma is, well you know karma is, and I let go of a lot of people that probably felt like it wasn't fair, and eventually the same thing happened to me. Loyalty to employees is not one of their strong suits.","Honestly have the greatest respect for the management in terms of their abilities to do their jobs. I do however wonder in retrospect if the running of something as a team instead of a family is always the best way to do something. But then, perhaps it is." 1065097,11891,1459845,,,,700,Portland,3163,OR,1,0,,,,,,2011-08-15 19:00:44.037,1,,4.0,3.0,4.5,5.0,2.5,,,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Pay for the qualifications is above average, upper management does a pretty good job of taking executive initiatives (not in sync with reality of call center at times) and implementing them to meet goals with minimal moral-related blowback given the abnormally lofty expectations at Los Gatos. Opportunity to advance and stay challenged for a call-center environment is above average...catch 22 of this is listed below.","In this company, what you know and who you know go hand in hand. Floor management is given independence to run their teams their way, provided they hit goals and don't draw too far outside the lines. This in some ways creates a public school environment: Some teachers inspire their students...some make them want to drop out entirely. From the top down there is a constant but rather inconsistent level of pressure to perform or face termination. When there is a lull in customer volume, employees are given adequate time and support to develop their skills...if the volume spikes unexpectedly however, external pressure related to the bottom line overrules, and suddenly everyone in the center is under the guillotine again. As an employee that has seen 80% of the center (now 900 strong) replaced with fresh meat in only a years time, and a large number of those let go having equal or better performance than my own (networking is key), it is frustrating to see so much talent go to waste on a regular basis as a result of a supervisor's<team manger's<director's<corp exec's own stress to perform-or-face-a-similar-fate mentality. Going back to the Pros, you can advance rapidly if you make people notice the positive things you do at the right time, because every level in the hierarchy drops like flies.","SLOW DOWN and don't lose your center! When you have potential competitors with pocketbooks 1000x the size I realize this is difficult, but it is not a positive position to be in from an internal culture standpoint. If expansion continues without re-evaluation of what makes the company worth working for other than the paycheck, you will exhaust your talent pool, be forced to outsource, and turn into just another company with a generic, pre-programmed message: ""What other choice do you have?""" 1089689,11891,1509570,,,,700,Portland,3163,OR,1,0,,,,,,2011-09-01 19:15:18.577,0,2010.0,2.0,3.0,2.5,3.0,1.5,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Netflix does have some great benefits. They offer hourly employees a good starting wage, the break room is stocked with snacks, and employees receive a free Netflix plan. As an exempt employee the wages are great, much better than other companies. The freedom to take time off as you'd like is great, it's unlimited for exempt employees.","If you accept a job at Netflix, you'll probably be pretty happy at first. You'll feel liberated by how much ""freedom and responsibility"" you're given. You'll be allowed to complete things without much as far as guidelines and you'll be allowed to work from home if you'd like. However, as soon as you complete something that someone doesn't like, you'll feel differently. Your first mistake could easily be your last. There aren't second chances and no one is safe from being ""let go"". My advice to prospective Netflix employees: have a savings and jump ship as soon as you can. It's only a matter of time before you're asked to go to a conference room and find yourself starring at a red Netflix packet...","Wake up and start treating people right...what goes around, comes around" 1107383,11891,1546450,,,,700,Portland,3163,OR,1,0,,,,,,2011-09-14 10:41:27.357,0,2009.0,1.0,4.0,5.0,4.0,3.0,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Lots of pay, benefits, freedom, opportunities to find out what you're really made of, lots of top-notch talent.","You *will* get fired. It's just a question of when. There will be no warning, and you will be gone.",Advice to management? Take a long hard look in the mirror. 1126089,11891,959406,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2011-09-26 15:14:39.74,1,,5.0,4.5,4.5,5.0,4.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Lots of new technologies to learn, upper management is very capable and highly effective","Fast paced, and a lot of work has to be done to become the best streaming company", 1171041,11891,7762,FEMALE,,,761,San Jose,2280,CA,1,17167,Senior Manager,manager,1.0,branch manager,1.0,2011-10-26 14:59:01.747,1,,4.0,3.0,4.0,4.0,5.0,,,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"I've had a great experience so far, especially after coming from another company where it was all about politics and not about delivering results. My Netflix experience so far is that if you're smart and get stuff done, you will be appreciated and rewarded. If you're looking for hand-holding, this is not the place for you. But if you're entrepreneurial, self-motivated and like challenging the status quo, then Netflix is a great place to work.","None so far other than the commute. The lunches get a bit repetitive, but who's complaining when they bring it in for free? OK, I suppose it would be nice if they didn't always have meetings during the lunch hour, but that's about the biggest complaint I have - and I don't even really mind.","Keep hiring great talent and encouraging them to take smart risks. The past few months have been challenging, but learn from your mistakes and keep focused on delivering the best customer experience possible." 1180632,11891,141337,,,,761,San Jose,2280,CA,1,39516,Senior Financial Analyst,financial analyst,1.0,finance specialist,1.0,2011-11-02 01:01:07.403,0,2009.0,1.0,1.0,4.0,1.0,2.0,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Free snacks, nice office, pays well",Disgusting management! When you're in a small conference room making a personal call and your mgr is in the storage room listening to your phone call or following you everywhere you go! My manager said he was very happy with my performance after 3 months of hiring me. He just got too weird so I resigned. Then he pulled me aside to tell me that I wasn't smart to work for him! What a jerk! His ego was hurt bc he didnt get to fire me! The worst place to work! I'd rather get paid a little less to be in environment where you are valued for your hard work!,"Stop taking manager side! It's the worker bees that is keeping your business alive, not the management!" 1188908,11891,1712833,,,,761,San Jose,2280,CA,1,0,,,,,,2011-11-07 13:52:31.3,0,2011.0,4.0,3.0,5.0,4.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Open communication with different levels of management. Working with hard working, smart, and talented people who push you to succeed.",Not many opportunities for career advancement in my field - often felt stuck doing what I was doing. Side projects were slim to none., 1202296,11891,1739272,,,,472,Lansing,527,MI,1,0,,,,,,2011-11-16 01:24:11.503,1,,2.0,2.0,3.0,2.0,3.5,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,getting a pay check is all you have to look forward to.,management doesnt appreciate hard work.,employees are the blood and veins of netflix. start treating them like it. without employees you're worthless. 1205643,11891,1745709,,,,761,San Jose,2280,CA,1,254510,Director of Data Science & Analytics,analytics manager,0.9110000133514404,analytics,1.885200381278992,2011-11-17 20:08:55.273,1,,5.0,3.5,4.5,4.5,4.5,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"great culture of openess, communication, respect, and high-performance no 'brilliant jerks' tolerated complete autonomy in your work",less job security than you might feel at other companies, 1254352,11891,1676435,MALE,1968.0,MASTERS,761,San Jose,2280,CA,1,23531,Senior Engineering Manager,engineering manager,1.0,engineer,1.0,2011-12-26 22:15:22.77,0,2011.0,3.0,3.5,4.5,1.0,3.5,,,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Freedom to use latest technology. Large customer base. Smart engineers. Profitable company able to hire and properly resource development effort. Well known brand. Product is loved by most customers, and available just about everywhere. Competition is behind. Clear leader in unlimited streaming.","Senior leadership very confused. Communication from the top done very poorly. Lots of knee-jerk reactions and fire drills. Software complexity is very high, but cross functional coordination is poor. Poor management of growth. Lots of really bad decisions made. Hired too fast in 2010-2011 (and added too many mediocre managers), and now they are paying the price.","Break up the old boys club and bring in skilled senior management from the outside who know how to run a global company at scale. Engineering talent is good, but current management is lacking ability to handle the company's growth and properly leverage the talent." 1265079,11891,1862553,,,,700,Portland,3163,OR,1,20213,Management,manager,1.0,branch manager,1.0,2012-01-04 13:20:53.83,0,2011.0,2.0,3.5,4.5,2.0,2.5,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Pay is great, but save your money... the severance package will only last you so long.","Most of the ""benefits"" of being an exempt employee come with a very high price tag. I am not just talking about the unusually high salaries. Sure, you can take ""as much time off as you want"" if you don't mind spending that time worrying about if you'll have a job when you get back, or hell... even getting the time to take a vacation at all. The culture of fear is VERY real. There is zero work life balance. When I started I was suprised to see so many 30 somethings who were single and had no kids. I learned quickly that it's almost the only way to keep your job. 60 hours a week doesn't work when you have a family or even a significant other, especially when what precious time you do have off you are worried about work. Feedback is relative to who is giving it. I received my first real feedback session after I interviewed for a position 6 months after being hired. I received positive feedback, then was laid off 2 weeks later.","The culture of fear is developed from the top down. While ""freedom and responsibility"" sounds great on paper, my experience was better described as ""uncertainty and pressure"". I am not someone who is unfamiliar with hard work and giving everything I have... but if you are not clear as toi how much is enough it leaves you with a pit of stress in your stomach." 1334550,11891,2012771,,,,761,San Jose,2280,CA,1,0,,,,,,2012-02-12 11:41:06.017,0,2012.0,2.0,2.0,4.0,1.5,4.0,,,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"It was an interesting experience working at Netflix. I was lured by the supposedly high talent density, solving great customer focused problems and bringing entertainment to people around the world at an absolutely unprecedented scale. I thought that technology would be used to solve difficult problems but in the end the problems to be solved are all around content, content, content. It is fun, though, to work at Netflix. The company is extremely open and transparent with data, decisions and the overall direction of the company. There are no secrets. It is very refreshing to see such an attitude; compare that to Apple.","Yes, there are interesting things to solve in cloud computing but discovery, search, personalization, and the overall architecture of the Netflix website can only be described as patchwork. The people who are working on these services are stuck in their ways and are protecting their personal little kingdoms. Netflix used to be leading when it comes to personalization and other discovery mechanisms. It has lost its ways and now those areas are a few years behind the competition. On a related note Netflix praises itself to have extremely talented people. This might have been the case but the talent density is certainly not the same as it used to be. A lot of the good people left recently and a lot of the deadwood hangs around because they will never be able to get a comparable salary elsewhere. There are the occasional firings going on but that is just scratching the surface. Because Netflix does not believe in career development (active or through mechanisms like 20% time) for their people it is hard to keep up with the competition.","Have a really close look at the talent in the company. There are a lot of people who are making architectural decisions who really shouldn't. Also while content is important discovery, personalization, search, etc. are equally important. If nobody can find your content you failed." 1335429,11891,2014958,MALE,1966.0,MBA,761,San Jose,2280,CA,1,17167,Senior Manager,manager,1.0,branch manager,1.0,2012-02-12 21:44:18.467,0,2010.0,3.0,1.5,4.0,4.0,4.0,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great brand Disciplined Focused Good at execution and keeping schedules","Performance driven culture = culture of fear and suppression Few chances for development or advancement Management does not seem to care about employees as people Not at all a fun place to work, very hard to build relationships","Be more humble Use more advanced technology Manage down instead of expecting staff to manage up" 1336582,11891,859057,,,,761,San Jose,2280,CA,1,0,,,,,,2012-02-13 13:32:00.527,1,,5.0,4.5,5.0,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Excellent co-workers and leadership. Culture of freedom and responsibility is taken seriously and results in an productive and mature working environment.,The culture leads to a necessity to communicate. Folks who do not want to communicate honestly will falter. It also critical to take initiative. Those with a lack of initiative will struggle.,Continue to reward results and creativity. The culture works by having the right people at the company. Keep it up! 1396898,11891,1904850,,,,700,Portland,3163,OR,1,60235,Customer Service Representative II,customer service representative,1.0,customer service,1.0,2012-03-18 10:58:13.79,1,,2.0,2.0,3.5,2.0,1.0,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great pay, good benefits and an annual bonus package to pay for benefits with the option to pocket what you do not use. Decent hourly rate of pay for the industry.","Schedule changes based purely on performance with no regard to personal needs, including family or school schedules. Court ordered child visitation is also not recognized. When this was brought to management during the last shift bid it was made clear that there were no personal accommodations being made everything was purely performance based. No annual reviews and or raises. No vacation pay, if you are able to get time off approved you are expected to cover it out of pocket. When ill management will use various tactics to make you feel guilty about not coming in to work.","Treat all of your employees equally. There are currently 2 internal sites, one runs using the original Netflix values, the other is run like a typical turn and burn call center. Allowing some flexibility in schedules puts less stress on your employees, also vacation pay and allowing time off would help reduce the amount of turnover that happens and would also keep employees happier and more productive. This would also reduce the cost of having to train more employees. Also taking feedback from your employees about conditions would also improve morale by making your employees heard." 1401869,11891,2237746,FEMALE,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2012-03-20 23:20:36.563,1,,4.0,3.0,4.5,4.0,3.5,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Two-week intensive training, $10,000 per year allotment for health insurance or as taxable income, 401(k) Matching up to 3%, FREE 8 DVD at-a-time plan + Watch Instantly plan, Awesome lunchroom amenities [free popcorn, apples, bananas, Macaroni & Cheese and Cup-o-Noodles]. Plus, Workforce Management contracts with local food vendor trucks for availability during peak lunch hours. Availability of 4-10 hour shifts. Comfortable and fun work atmosphere, never a dull moment.","Customers. Talking with customers day in, day out can be rough on moral [but that is the job, right?!] Just remember, ""it's just movies, they aren't mad at you."" That was a piece of advice that I was given and I remember it anytime a customer was rough with me.","Do not be so quick to judge the abilities of a representative based on a few days or even a few rough weeks. The job is not easy but with your help, it can be. ""It's just movies.""" 1420695,11891,2311477,,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2012-04-01 17:01:45.717,0,2012.0,2.0,2.0,2.5,3.0,1.0,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Free account! Streaming and eight DVDs at a time.,"They hired on hundreds as temps and told all of us we would be ""converted"" and receiving health benefits within three months, or be fired for poor performance. Well, that never happened. We were all strung along, some of us were fired, but by the time six months came along only 30 of the remaining 250 temp employees were given health insurance. they kept telling us, ""maybe next month."" When I finally quit and told them why, I was told that they were using benefits as a performance motivator, and they extended the conversion time frame to a year. I told them that health insurance is something that GOOD employers give their employers, not a performance motivator, and that they needed to find a better way to motivate their employees. Disgusting.","Give your employees some respect. Give them health insurance, and offer the cash bonus as a quarterly incentive if they triple crown." 1440500,11891,2433410,MALE,1971.0,BACHELORS,761,San Jose,2280,CA,1,0,,,,,,2012-04-12 06:55:41.393,0,2012.0,4.0,3.5,4.5,4.0,4.5,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Working with talented people and visibility into company strategy and direction,Pressure to work long hours, 1456818,11891,2506327,,,,700,Portland,3163,OR,1,126998,CSR-1,inventory specialist,0.912999987602234,inventory specialist,0.912999987602234,2012-04-20 08:58:48.59,0,2012.0,1.0,1.0,2.0,1.0,1.0,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Decent pay for the work if you get converted, free coffee, free fruit. Good health plan if you get converted, and the other reps I worked with were great.","IF... I was there for 7 months, my stats were in the top 10% of the center, and twice I was told they will convert me next time. The management is really messing up. At the time I left there were 525 reps, and of that more then 200 were temps. The real reason they are not converting anyone right now is because they are cutting costs where they can. This company treats employees like cattle. There is no Growth potential, they do hire all supervisors from the outside. Id say more but there is another review that sums it all up for me.", 1464144,11891,2267865,MALE,1978.0,HIGH_SCHOOL,700,Portland,3163,OR,1,202994,Customer Service Supervisor II,customer service manager,1.0,customer service,1.0,2012-04-24 15:22:14.317,0,2011.0,1.0,1.5,3.0,1.0,1.5,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great compensation, the front line agents are mostly very intelligent","I never saw my manager, heck he didn't even know I had started work until I was there for 2 weeks.","Speak to you employees, at least meet them" 1466173,11891,1569295,,,,700,Portland,3163,OR,1,0,,,,,,2012-04-25 10:21:10.56,0,2011.0,1.0,1.0,4.0,1.0,2.0,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Good pay and good benefits.,Too much stress and degrading. I never felt so disrespected in my life.,"Get off your high horse and remember you are dealing with people, not your subjects!" 1495825,11891,1362428,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2012-05-08 01:04:45.737,0,2012.0,1.0,1.0,1.0,1.0,1.0,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"You get paid 15% above market rate. I was making 165k in my last company (150k base + 15-20% bonus) in a stress free environment and then one fine day i found an opening at netflix which suited my profile. applied , gave the interview and they offered my 180k total. like a fool i jumped onboard. lost my job after 9 months and now back in the market. and yes those 9 months were no less than delivering a baby.","just after joining i realized that the guy sitting right next to me was fired few weeks ago. as i spent more time i realized most of the people around me were no more than an yr old. the work was too much but i thought they are paying me more so i worked hard at it. turns out i had 2 slight disagreements with a member in another team and bammm .....i was gone.... the company has a very simple philosophy....if things are not 100% perfect ...fire and hire ......rinse and repeat........ dont make the mistake i made....dont leave your stress free environment for 10-15k etc because you going to end up being fired the moment your performance falls below 100%","reed thinks he is doing a great job..... i wonder does he ever read the reviews here on glassdoor. the only problem is these reviews are flooded by CS so hard to read the real software engg reviews....." 1513281,11891,2865134,MALE,1963.0,BACHELORS,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2012-05-15 09:54:01.823,0,2010.0,5.0,4.0,5.0,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The company has a really good philosophy about not imposing burdensome processes and rules. It also treats people as adults and assumes everyone knows the best way to get their job done. They are very good at communicating the current thinking of upper management and the current plan and focus, and how they see the future. Compensation is very good.",There can be a high turnover. People are let go frequently. Can be a bit intense., 1547709,11891,1401610,,,,700,Portland,3163,OR,1,45836,Csr1,,0.0,,0.0,2012-05-31 13:16:58.153,0,2011.0,4.0,3.0,4.0,3.0,4.0,4.0,YES,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Good pay for the work Laid back environment with lax dress code great employee benefits free/cheap food in the breakroom","When something changes, employees find out when the customers do. Mass layoffs when call volume decreases. I've heard they don't do re-hires.","Give your employees heads up on major company changes so they can be properly prepared/trained to deal with those calls. Also, don't lay off good employees the week they are supposed to be converted. It gets their hopes up and I felt kinda blindsided because I was continually getting positive feedback and was told my conversion was pretty much locked in." 1583253,11891,1445627,,,,678,Phoenix,483,AZ,1,46912,Operations Manager,operations manager,1.0,,0.0,2012-06-10 20:37:22.647,0,2010.0,5.0,4.0,5.0,4.0,4.0,4.0,YES,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Awesome pay and great benefits,"Long hours, very early mornings",Keep up the good work. 1587503,11891,2877778,MALE,1960.0,BACHELORS,761,San Jose,2280,CA,1,54687,Director of Engineering,engineering manager,1.0,engineer,1.0,2012-06-11 11:56:47.433,1,,5.0,4.0,5.0,5.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Leading edge technology, not afraid to do things differently if it makes sense, agile and low process overhead for getting things done. Clear focus on a simple business model, with clear responsibilities and freedom on how to deliver.","You have to be comfortable with rapid change, ambiguity and have enough self confidence to cope with the culture. It's not a place for people who like to know what the rules are and follow them.", 1632513,11891,2569177,FEMALE,1976.0,HIGH_SCHOOL,700,Portland,3163,OR,1,0,,,,,,2012-06-22 09:23:53.657,0,2012.0,3.0,1.0,4.0,1.0,4.0,1.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great compensation, decent hours, nice employees (below upper management).",No clear communication. The management team was not on the same page and would regularly countermand each other. Need for better process to clearly define the work requirements.,Get on the same page. 1878011,11891,2143072,MALE,1960.0,PHD,761,San Jose,2280,CA,1,0,,,,,,2012-08-23 10:04:15.593,1,,5.0,5.0,5.0,5.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Netflix expects the best of everyone, pushes us to be as great as possible, and is extremely candid with feedback and advice to help realize that objective.","Don't expect to kick back - it's a demanding environment. That said, it's not ell encompassing - there's room for a real life outside work too.","Focus on the future, and don't regret lessons learned from the past." 1886398,11891,931875,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2012-08-26 00:42:00.0,1,,5.0,3.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The best part about working at Netflix is the people. I've worked at both Microsoft and Amazon before coming to Netflix, and the people at Netflix are of a higher quality. Each person seems to be very good at what they do, and I feel like I can learn from them. I never realized before what a joy it is to work with great people. Other great things about Netflix are high salary and free meals.","There isn't much of a career path. If you want to be a manager or director, you might not have much success at Netflix. I view Netflix as a place where people come to work during the day and then go home to their families at night.",Make the stock price go back up! 2044316,11891,10275176,,,,759,San Francisco,2280,CA,1,37252,Product Design,product designer,1.0,designer,1.0,2012-10-12 23:18:31.813,0,2011.0,4.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great place to work lots of fun",There are when things get put into overdrive.,keep up the good work! 2062676,11891,2865129,MALE,1962.0,MASTERS,761,San Jose,2280,CA,1,54501,Vice President,manager,1.0,branch manager,1.0,2012-10-18 14:59:46.43,0,2009.0,5.0,4.0,5.0,4.0,4.0,5.0,YES,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Walk the walk consistent with the well-articulated culture. Very focused. Clear, well-articulated strategy with very good execution against it. Very transparent, both internally and externally.","A bit of a culture of fear articulated as ""the sniper in the building"" as some new hires and long-time employees are either bad fit or fail to grow, and are subsequently let go. Culture emphasizes experimentation, which includes needed organizational experiments, and this type of experimentation also reinforces the fear. Again, most of this well-articulated in culture deck, so no surprise.",Keep hiring and growing stars across all areas of the company. 2089359,11891,11393032,MALE,1980.0,BACHELORS,700,Portland,3163,OR,1,60285,Customer Service Supervisor,customer service manager,1.0,customer service,1.0,2012-10-27 23:40:06.14,0,2012.0,4.0,2.0,4.0,3.0,3.0,3.0,NO,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Lots of room to make your own decisions and think on your feet,When the price change occurred it was a cluster bomb that went off. Then it was announced the company was splitting to two (one DVD and one Streaming) and then it was announced none of that was happening. All the while customers were up in arms over this and we in management were always finding things out at the same time customers were so we had no time to prep our staff. Some very hard months for moral with our staff. Lost a lot of trust with our employee base in terms of management to subordinate relations.,"Make sure your mid-level management knows anything key before the public gets it through the blogs, etc. They have to have time to prep their staff and gain buy-in to make a successful transition occur with company changes and/or snaffus." 2153150,11891,486992,MALE,1972.0,BACHELORS,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2012-11-21 19:41:59.723,1,,5.0,4.0,5.0,5.0,4.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Incredibly talented coworkers, opportunity to make a difference (your work is really seen in other parts of the company), very interesting area of work, top company in the world in its field, excellent compensation.","Very specific areas of work, it might be difficult to transition to other groups or do anything different if you are not a fit.", 2202578,11891,407535,MALE,1964.0,HIGH_SCHOOL,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2012-12-12 14:48:10.23,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Hands down the best place I've ever worked. They treat you like an adult. You are allowed to determine your path at the company and given the freedom to do what you think is best. You are also awarded with above-market salaries.,People who need a lot of hand holding will not do well.,Keep doing what you are doing. 2203989,11891,136805,MALE,1979.0,BACHELORS,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2012-12-12 20:54:43.227,0,2012.0,1.0,1.0,3.0,1.0,1.0,1.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,You're given independence and the ability to do your job how you see fit - some of the time. Most of the time management runs around like a chicken with their collective head cut off and priorities constantly change.,"- The salaries are competitive, but not particularly high, despite what their so called slide deck proclaims. Keep in mind that your stock purchase and ""bonus"" is included, so $160k at Google is the same as $210k at Netflix. - Constant threats of firing, a culture of fear and throwing other employees under the bus to save your own skin. The threats of firing lead to crunch and absurd stress levels. - Employees aren't as intelligent as other high tech firms, they're hired more for the ability to play corporate politics than technical skill. - To follow on the above, the average stay here seems to be about a year. Understand that Netflix isn't an engineering company, it's an entertainment company and a fragile streaming infrastructure and clunky front end is built to consume that entertainment. But content is king, not the technology, and it never will be.","I'd recommend working on technology a bit more. With the continual turnover and exodus of engineers, the technology and products are a house of cards." 2240764,11891,8406008,,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2012-12-31 16:12:08.16,1,,2.0,1.0,5.0,2.0,1.0,3.0,NO,Same,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Pay. $14/hr + benefits or ~$19/hr without benefits. (Not taking the $10,000 in benefits) Great employees.","Company is not transparent. Often customers will know a huge step taking by upper management before you do. Covering up or what I like to call lying to customers. This job will wear you down with customers, which is not the primary concern but middle management. No clear direction from supervisors they're just looking out for their jobs. One supervisor will differ from the other rapidly.",Please stop making this such a cut throat environment. When reps get it from customers and then you also tie our hands with middle management it makes us despondent and depressed. Most of the reps hate Netflix and stresses them out. Resort to drinking excessively and drugs as a solution to the stress the job implements. 2411952,11891,16036571,,,,761,San Jose,2280,CA,1,0,,,,,,2013-02-27 23:48:34.12,1,,4.0,4.0,5.0,4.0,5.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Fast-pace, great compensation, open communication",Chaotic at times and could use more structure,Freedom is great but don't forget the responsibility part 2448769,11891,472492,PREFER_NOT_TO_STATE,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2013-03-10 21:09:53.177,1,,5.0,3.0,5.0,4.0,3.0,5.0,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Brilliant co-workers, opportunities to have a direct impact, minimal nit-picking bureaucracy or corporate policies, dynamic energy as the company continually evolves. Company does pretty well as removing doofuses and not hiring jerks. For the saavy employee, you can move into some great opportunities as the company grows and adapts. Upper management is very transparent (even when sometimes they don't make the best call -- e.g. Qwikster).","Dynamic environment does not work for a 'do my work and go home' employee or those who just want to show up and be told what to do. Middle and lower management can be a crap shoot -- seek out a great boss (there's many at Netflix) and avoid the bad ones (unfortunately, Netflix has those too). There is a level of 'playing the game' but not to an extent that I'd say is greater than anywhere else. Corporate philosophy does not emphasize coaching (but does not ban it) -- so you need to seek out your own mentors or strengthen your team (if you're a lead) by figuring out career/skills grown on your own.", 2468160,11891,710612,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2013-03-15 23:39:59.31,1,,2.0,2.0,3.0,1.0,3.0,1.0,NO,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"* Best place if you just want to work with great technically capable folks. * 15-20% higher pay but if you actually consider everything, it might not be that big of a deal. Check what will be in-hand salary after taxes because taxes also go high with salary. * Somewhat transparent workplace but at times higher management takes ridiculous decisions like Quickster, what the hell.... * Reed gets thing right most of the time (except Quickster) and understand what he is doing.","* Worst place where all technically capable folks are also so heavy on political games within the team. Also it depends on which team you are part of. My general observation is, larger the team greater the politics being played within. * IT IS LITERALLY TRUE THAT IT IS CULTURE OF FEAR, no matter how talented you are. I have seen ppl being walked out they were far more talented than other mediocre engineers surviving there for 3-4 years just because they lick the managers a*s and I have seen managers loving it being licked :) * Few managers who came from Google or some other similar companies, think that they know everything in the world and act as if they rule the world but actually they are literally dumb a*s when it comes to real work. * They claim it is all rockstar engineers and the fire who are not but I have seen ppl surviving for ages not even knowing what they did for all these years at Netflix and they are pure mediocre engineers. * My advice to engineers would be if you are happy with the work what you are doing right now or with other offers in hand, don't fall for the salary trap, it is merely an illusion.","* Gets rid of all mediocre managers, directors and those stupid engineers. * Change the culture of fear from its root because that creates so much politics inside. I have never seen such a political environment in my 10 yrs career." 2506562,11891,1512093,,,,761,San Jose,2280,CA,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2013-03-27 15:46:05.123,0,2013.0,3.0,4.0,5.0,3.0,3.0,1.0,YES,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"free food, and flexible scheduling is promoted, although in a call center, this schedule flexability is not really existent. Senior and Middle management try their best to be honest and forthcoming. If you want something you can ask anyone and they can probably get it for you if you work for it. Believe in promoting from within, and encouraging you.","truthfully, their open door policy on who's getting fired, or what changes are happening can be somewhat stressful at times. you don't feel a sense of job security. their feedback oriented management style just feels pressure-some. Netflix is a team. A sports team. an ambitious and cut throat team who will trade you off if they see you're not an asset any longer, rather than encourage you to move cross functionally.", 2517377,11891,18688383,MALE,1962.0,BACHELORS,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2013-03-31 14:50:08.907,0,2011.0,1.0,1.0,4.0,3.0,3.0,2.0,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Good pay, decent benefits. At least it's not Cambodia",There are so many I don't know where to start.,"Treat your employees as assets, not like the doormats you wipe your boots on." 2539784,11891,18654486,FEMALE,1984.0,BACHELORS,218,Dallas,1347,TX,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2013-04-07 21:57:37.563,0,2013.0,3.0,3.0,4.0,3.0,2.0,4.0,,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Good pay, benefits, and relaxed atmosphere.","Customer service in general. For some reason going into this I did not think it would be a typical customer service experience based on my own satisfaction with Netflix for the past 3 years. It's pretty easy work, but so many people who called were lazy and/or arrogant jerks. Some of them made me feel like I was an inch tall. It was emotionally draining, especially for someone as sensitive as I am. The pressure to meet the 0% DSAT also didn't help. The survey asks about the company but it's answer is a reflection of the customer service and high DSATs effect job performance. We're expected to convey a relaxed, friendly attitude and build a personal rapport with the customer, but with pressure of the DSAT it's hard not to make everything sound forced and phony because you want to really turn it on to try get a yes out of the person. I'm an introvert so faking conversations and trying to think of chit-chat was hard for me. Do not take this job if you're sensitive and don't have strong conversational skills. You must get to know the person. It is required. I also wanted to add that the schedules and team leaders are constantly changing. It's extremely frustrating.",Change the survey question. 2723350,11891,20060958,MALE,1974.0,BACHELORS,761,San Jose,2280,CA,1,525653,Senior Manager Content Accounting,accounting manager,0.9110000133514404,accounting,0.9110000133514404,2013-06-10 15:18:42.877,1,,5.0,3.0,5.0,4.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"1) Great culture and people. 2) Lots of freedom with appropriate level of responsibility. 3) Pay top of market. 4) No vacation policy which adds to the freedom. 5) Love the business we're in and how we're changing an industry 6) No politics or at least not very noticeable 7) Again, great people!",1) No more ESPP offered,1) Bring back ESPP 2829006,11891,20596187,,,,761,San Jose,2280,CA,1,40730,Director,manager,1.0,branch manager,1.0,2013-07-17 00:50:45.263,1,,5.0,4.0,4.0,4.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Incredibly talented, smart, driven coworkers across every function of the organization. Unusually organized and efficiently run. Feel lucky if you get the opportunity to be part of such an amazing place and such an incredible time. It is rare.","New head of Talent is not the right person to be leading and shaping the culture of Netflix. There are many concerns echoed about her throughout the company and worries that with her at the helm, the sacred secret sauce will start to spoil.","Be critical throughout the leadership team in addition to the rest of the organization when it comes to A players. Also, it might be time to step back and reevaluate the way compensation is structured. Many folks have voiced being frustrated and dissatisfied in their roles but acknowledge they are paid higher than anywhere else so chose to stay." 2838570,11891,20526253,FEMALE,1989.0,HIGH_SCHOOL,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2013-07-19 16:19:38.32,0,2013.0,1.0,1.0,4.0,1.0,3.0,1.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"*Free netflix *Nice facility that is kept up well *Usual set work schedule *Pays a few dollars more than most places","During training they make you think that as long as you are taking feedback they give you then there is no worries about the score of the percentage of people that say ""no"" to the survey. In all reality though the survey rules everything. Even if you helped the person on the phone to the best of your abilities, we're super nice, educated them about the problem and they thought you were an awesome person by time you were done talking to the Customer is still going to say No to the survey if they are annoyed with how netflix works because the survey doesn't ask if the person on the phone helped you today? It asks are you satsified with your netflix experience. So, there was a lot of frustration where they had a lot of people listen to you and none of them could really tell you what you could have done better in that call to make the person say yes to the survey. So, they give you tips like start every call differently instead of opening the call the same way or saying the customer's name over and over to help them feel like they have a connection with you to say yes.",Stop focusing so much on if some one says no to the survey if you're not going to specifically ask if the representative helped the customer. I am sure they have fired a lot of good people due to the survey. 2909457,11891,318498,MALE,1983.0,MASTERS,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2013-08-08 00:34:24.57,1,,2.0,1.0,4.0,3.0,1.0,2.0,NO,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Fairly New Technology, Smart Talent, Free food and iphones. This place will certainly wow you in technology and some of the best talent, Good compensation.","lousy vacation policy(get real, no vacation policy - no vacation), very stressful work environment, little to no career opportunities if you are hired as an engineer, Chaos everywhere - High Turnover always affects your work one way or the other.","About time you should check your champion badge, it may have expired. Qwikster was a debacle. But the hiring cycle afterwards brought some worse incompetent middle management. Open door policy and summary dismissals might have worked for us in the past when we were a DVD business, but it definitely is hurting us - Bay is a very small place. Your talent is leaving(or about to leave), others are simply not interested in working with us. If you dont believe me, ask why recruiters always have to bring talent from outside silicon valley. Promote openness, talent and healthy work environment - not mediocre middle management's words. Please bring back the culture from 3 years ago." 2914358,11891,3017679,MALE,1985.0,BACHELORS,761,San Jose,2280,CA,1,53413,User Experience Designer,ux designer,1.0,front end engineer,1.0,2013-08-09 07:34:46.627,1,,5.0,5.0,5.0,4.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Best company culture I have ever seen. ""Freedom and Responsibility"" is their guiding phrase here and it is true. They expect you to do you job and give you the freedom to do it as you see fit. Have never felt more empowered as a designer.","Can get political in certain situations, but it is a large organization. Makes you grow to understand the business side of things.", 2938973,11891,18758986,FEMALE,1989.0,BACHELORS,0,,0,,1,0,,,,,,2013-08-15 15:53:56.143,0,2010.0,2.0,2.0,4.0,3.0,3.0,2.0,NO,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Good pay for the work, and benefits.",Average call center. Very high turnover, 2943153,11891,20968744,,,,0,,0,,1,0,,,,,,2013-08-16 15:01:59.747,1,,3.0,3.0,4.0,3.0,3.0,4.0,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Friendly environment with many seasoned pros in the ranks. Engineers and their designs are not subject to micro-management. Very little policy or overhead. Great compensation from a cash perspective. Team orientation.,"While much of netflix is progressive, there's a lot of legacy software and practice you will have to deal with. Beige cubes, plastic bottles and lunches paint a rather out-of-date office space approach.","Be more green: allow remote employees, open offices closer to population centers, stop all the plastic waste. Force staff rotation particularly around troublesome technology." 2995251,11891,21114679,MALE,1981.0,BACHELORS,700,Portland,3163,OR,1,126998,CSR-1,inventory specialist,0.912999987602234,inventory specialist,0.912999987602234,2013-08-30 08:04:46.403,0,2011.0,3.0,3.0,3.0,2.0,2.0,2.0,NO,Better,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Great stock options and free movies,They love firing people for things that aren't under the employees entire control and micromanage like a mofo,Chill out- its just movies 3085390,11891,21406610,,,,0,,0,,1,0,,,,,,2013-09-22 23:07:20.5,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Netflix offers amazing co-workers, an exciting business, and the opportunity to work on cool technology problems. Employees (and the community) can contribute to open source projects. The mature workforce focuses on working hard but goes home and recharges at night.","If you're looking for dinners served at the office, you won't find those at Netflix. I wasn't looking for those things, so I would consider this a pro!", 3127596,11891,15101966,,,,700,Portland,3163,OR,1,60180,Customer Service Manager,customer service manager,1.0,customer service,1.0,2013-10-02 11:26:18.783,0,2012.0,5.0,5.0,5.0,5.0,4.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"If you do your homework ahead of time you will know that it is not likely that you will retire from Netflix. If you didn't do it before hand and decided to work for Netflix and were shocked at its fast pace and rapid change then shame on you. The company is exactly what it advertises itself to be. I completely enjoyed the team I worked with and all of the challenges we faced. It has almost been a year and I can honestly say it was a great experience and I miss the folks I got to work with. Netflix has chosen a unique path in regards to customer service and is willing to take new and or different approaches. It is a rewarding experience to generate an idea and have that idea implemented within the same day. Not everything we tried worked but many of things we utilized did work and were very rewarding in there success. If customer service is your chosen profession you can learn a lot from working with this company and gain insight into what would improve an industry that has chosen a path of mediocrity and failure.",Qwikster...that pretty much says it all.,"I genuinely enjoyed the direct and honest conversations I had with peers, HR, and my boss. This is something unique in my experience and I would hate to see that change. Keep the cereal, fruit, ppt decks, video games, ping pong, and coffee going the reps love that." 3133168,11891,21558684,,,,761,San Jose,2280,CA,1,55668,QA Engineer,qa engineer,1.0,quality assurance,1.0,2013-10-03 13:48:59.737,1,,4.0,4.0,5.0,3.0,3.0,4.0,YES,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"- Constant Learning - Keeps me on my toes - not a process oriented company. Keeps things simple.",- moving too fast. Chasing a moving target., 3199839,11891,2877778,MALE,1960.0,BACHELORS,761,San Jose,2280,CA,1,40730,Director,manager,1.0,branch manager,1.0,2013-10-18 10:51:26.213,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Management is not afraid to experiment and try new things. Rapid development. High trust culture. Inventing the future.,"If you don't like change, ambiguity or are uncomfortable in a place where you get to use your own judgement a lot, it wouldn't be a good fit.", 3220490,11891,1081941,MALE,1977.0,HIGH_SCHOOL,700,Portland,3163,OR,1,0,,,,,,2013-10-23 10:06:44.087,0,2013.0,2.0,1.0,4.0,1.0,2.0,1.0,NO,Worse,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Used to be top of market pay. No longer is, but still higher than average. Free Netflix account.","The Hillsboro call center is shrinking dramatically. Management puts as much spin on this as possible but the reality is, opportunities to advance do not exist. The ""Netflix culture"" is hyped constantly but is not actually practiced. You will survive if you can speak the buzz words fluently while shamelessly self-promoting yourself at all times and never questioning management. Everyone is under tremendous stress to protect their position for as long as possible. Success in Hillsboro depends not on the quality of your work but upon your ability to spin the truth and play politics.",Management is not looking for advice. 3237933,11891,21853907,,,,700,Portland,3163,OR,1,45837,CSR2,,0.0,,0.0,2013-10-27 21:33:28.92,1,,4.0,2.0,4.0,4.0,3.0,4.0,YES,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"competitive pay, relaxed environment, various workplace amenities","Large call volume, huge customer base means needing to be insanely adaptive, 'sink or swim' mentality; if you don't continually preform you will be replaced regardless of past performance", 3247429,11891,233616,PREFER_NOT_TO_STATE,1974.0,MASTERS,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2013-10-29 19:22:33.0,1,,5.0,5.0,5.0,5.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"It's like working for a very well funded startup. If you're good, this company will boost your career lightyears ahead. Compensation and perks are just right. No lavish lunches, just good organic food to keep you focused on business. No laundry service. It's not taking over your life. Very fast growing company. Lots of room to grow and lots of opportunity (if you look). Visibility - top down, you see everything. There are no secrets in this company. Very helpful if you know how to use this to your advantage.","If you're not good, you won't survive here. If you have issues with your people skills, you won't survive here. If you need hand-holding, someone to constantly point you in the right direction, you'll be directed to the door (while holding your hand). You'll have to manage your work/life balance. Some people just don't know what 'unlimited vacation' means.",Keep up the great work. 3258961,11891,21916812,,,,700,Portland,3163,OR,1,45837,CSR2,,0.0,,0.0,2013-11-01 11:35:18.96,0,2012.0,1.0,1.0,3.0,1.0,3.0,1.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Inexpensive health insurance Unique work environment","Where do I start.... I am a highly educated, sharp, always employed individual and I found it very challenging to work for Netflix long-term. I've been employed in restaurant management, accounting and retail (just to name a few) and this company was by far, the worst place I've ever worked. At my youngest, I was a Merry Maid and I even found that much more enjoyable then slaving away to constant surveys, unintelligent callers and unrealistic expectations. Forget about taking vacation- embrace ocassional, mandatory over-time. Expect callers to personally threaten you and your family. Schedules constantly change to odd hours- no matter what your ""ranking"" in the center is. Little or no promotion within. I gladly chose to discontinue my employment with Netflix voluntarily and my quality of life has greatly improved.","SMH- if you've made it this far, you've drank the Kool Aid." 3302909,11891,20791351,,,,218,Dallas,1347,TX,1,56177,Call Center Representative,call center representative,1.0,customer service,1.0,2013-11-12 12:32:24.53,1,,4.0,5.0,5.0,3.0,2.0,3.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Free netflix.no dress code, can eat, can use phone, friendly co workers",You nee people to take your survey and most people won't.,Its not fair that you fire people based on if enough people review them.. 3367584,11891,22248295,MALE,1973.0,MASTERS,761,San Jose,2280,CA,1,54384,Director Engineering,engineering manager,0.912999987602234,engineer,0.912999987602234,2013-11-29 11:45:47.543,1,,4.0,4.0,5.0,3.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Fast-moving. Few bureaucratic distractions. Willing to make big, disruptive changes quickly. The move to original content was smart and will propel growth well into the future. If you function well in a meritocracy, then you will likely be successful at Netflix.","They're getting big, and that growth is adding pressure to sacrifice some elements of their culture that made them unique and a desirable place to work. The quality of talent getting hired or promoted now is much less impressive than in the earlier years. The environment is increasingly political, which may be related to the hiring/promotion of more average, less-impressive employees.", 3389249,11891,22224929,,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2013-12-05 16:11:38.697,0,2009.0,2.0,2.0,3.0,1.0,2.0,3.0,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Free movies, before the last set of layoffs there was genuine regard for employee satisfaction and feedback was often solicited not only to improve business processes but also to gauge morale. After a while, not so much...","Frequent layoffs. Whole departments got laid off at a time. I guess I should have figured how it was going to be when the entire management team save one manager was suddenly gone a few months after I had completed training, which btw was before the 2008 meltdown. The entire QA team was let go a few months later and the entire Tech support team shortly thereafter.",Seems as though it would be difficult to keep quality people if the company lays off entire departments. 3422711,11891,19818306,FEMALE,1955.0,ASSOCIATES,941,Worcester,3399,MA,1,85544,Hub Manager,,0.0,,0.0,2013-12-15 05:00:21.663,0,2013.0,1.0,,3.0,1.0,1.0,2.0,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Stock option plan was very good. IT department worked well with hubs. Some hub managers were willing to work as team.,"Unrealistic expectations, super long hours, poor upper management skills, cold mechanical type company, not very team oriented, uncomfortable company to work for.",Stand behind what your HR team describes during interviews. Listen to all employees. 3458714,11891,22512528,,,,761,San Jose,2280,CA,1,10760,Senior Systems Administrator,systems administrator,1.0,systems administrator,1.0,2013-12-26 11:41:11.437,0,2010.0,2.0,1.0,4.0,1.0,2.0,1.0,NO,Same,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Pay and the Netflix name helps on your resume, since most people outside do not know how bad it is inside.","Mind numbing. Stress. Constantly watching your back. There are people who have very high title (Directors, Managers, even VPs) who got it because they've managed to stay there the longest. Not because they are qualified for the job. The long timer/oldtimers survived by CYA each others. Those who they think are dangerous to their job will get the knife in the back. It's not how good you are. It's how well you ""play the game"" and ""fit in with the political culture"". They value ""safe"" decisions that do not rock the boat. At least in the IT Ops dept that I worked in.","Get your head out of the cloud once in a while. There's real problem underneath. Engineering got tired of the dysfunctional IT Ops group, and built their own infrastructure so they don't have to deal with incompetent people. Best thing to do is fire everyone in Ops, and start fresh." 3541616,11891,22602327,MALE,1965.0,,761,San Jose,2280,CA,1,639723,Senior Weblogic Architect,,0.0,,0.0,2014-01-15 15:33:20.913,0,2010.0,5.0,5.0,5.0,3.0,3.0,3.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Nice company to work with NetFlix. No body compete salary in the Bay Area. Good Environment. You will get nice free lunch every day.,Netflix have to improve from Management Side.., 3550960,11891,22789419,MALE,1983.0,MASTERS,0,,0,,1,0,,,,,,2014-01-17 09:30:10.46,0,2011.0,2.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great environment, and abundance of smart people, great managers,",some management decisions can be made without proper research.,don't allow outside influences affect how you hire... 3579446,11891,20770392,PREFER_NOT_TO_STATE,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2014-01-23 18:44:12.813,0,2010.0,4.0,5.0,5.0,4.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Amazing experience, very competitive salary, great office space cutting edge technologies. If you like fast moving environment and challenging task then this is a place for you. Company treats employees like adults",Sometimes environment is moving too fast. Unlimited vacation policy does not work in few cases. Be ready to get support calls in the middle of the night.,Not really 3678049,11891,22998212,,,,0,,0,,1,0,,,,,,2014-02-10 17:12:44.997,0,2014.0,2.0,2.0,3.0,1.0,3.0,3.0,NO,Better,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Lunch, brand that people are aware of.","Management overall is quite bad. Most people get promoted to the role based on seniority, not on actual ability to lead and mentor others.", 3732138,11891,16036571,,,,0,,0,,1,0,,,,,,2014-02-19 16:45:30.513,1,,1.0,1.0,4.0,2.0,4.0,1.0,NO,Same,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Relative to some Bay Area companies, Netflix pays about 10% to 20% better. Meaning, if you're unqualified, you'll get better pay than someone who is more qualified doing the same job in another Bay Area company. Altho, I hear this is changing and Netflix will only give you a raise if you can find someone in the Bay Area with the exact title and responsibilities who make more. Contrary to the buzz about Netflix being a tech innovator, it's become a ""Hollywood"" company. What drives Netflix is the Netflix ""produced"" shows; not the ""innovative"" streaming technology - Hollywood runs Netflix; not Los Gatos.","Since many people are only at Netflix for the higher than average salary, there is a culture of fear whereby people are constantly worried about their employment status in the company and will, unfortunately, submit to their baser instincts to do whatever it takes to keep their job. As for a high-performing culture, I guess it's relative but I've worked with much much more talented people elsewhere. Netflix is a great place if you are average and are able to keep upper management for figuring out that you are just average and are willing to do whatever it takes to keep up that facade. It's a less than ideal place if you are truly innovative and want to do amazing ""new"" things. Again, the new thing at Netflix is producing new shows; not technology.","You've done a great job of positioning Netflix as a high-performing place so that those who don't work at Netflix believe this to be the case, now, live up to this which is much harder said than done." 3755084,11891,23243343,,,,0,,0,,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2014-02-24 06:38:25.1,1,,2.0,1.0,2.0,2.0,2.0,2.0,NO,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,They are very hard to please. Hard to maintain good numbers when the service is the issue.,I have nothing to add.,None 3791100,11891,23525551,,,,700,Portland,3163,OR,1,45836,Csr1,,0.0,,0.0,2014-03-01 19:09:22.86,0,2010.0,1.0,1.0,1.0,1.0,1.0,1.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Paydays, quitting time, seeing your superiors fail.","How about...an unspoken policy of fear, day in, day out. Managers that are ignorant, uneducated, selfish, and stupid. Oh, and flunkie ""team supervisors"" that get promoted to the position only because they know how to suck up and let themselves get abused by management...Oh, there was so much more. This is flat-out the WORST company I've ever worked for. They laid me off because of my ""call time average"" was 7 seconds, yes...SECONDS, over their silly weekly limit. In reality, they laid me off because I was 50, and have medical problems. Oh, I hope I live to see the day when someone sues the hell out of them. I just can't wait. I have never wanted for a company to fail, but I want them to.","Reed, pay attention, you little weasel. Why don't you sell this company so someone with someone with a soul can run it. Are we clear? You, Dude, SUCK!!!!" 3831770,11891,23458103,,,,104,Boise,132,ID,1,46969,Operations Supervisor,operations manager,1.0,,0.0,2014-03-07 14:03:59.037,0,2013.0,5.0,4.0,4.0,4.0,5.0,5.0,YES,Worse,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Fast paced environment. The company seemed to really appreciate all employees no matter what level they were. Benefits package was set up so that you pocketed some or all of the allotted money set aside for medical, etc. if you did not use it. Too bad all medical insurance is not set up this way...","Very early mornings on certain days, but, that was needed to make shipments arrive to customers quickly. Having to leave early to make labor costs. As a result, a lot of work ended up being left for the salaried manager. DVD rental side shrinking due to streaming.",Eliminate excess supplies and use that extra money for labor. 3832822,11891,23636509,,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2014-03-07 18:13:02.65,0,2011.0,3.0,3.0,4.0,3.0,4.0,3.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"-Decent employee benefits -Fellow employees are great -Not too much direct oversight/too many meetings -Training was excellent and engaging","Performance metrics seem reasonable at first, but it's nearly impossible to meet some of them. For example, one of your metrics is the percentage of ""No"" answers you get from the survey at the end of the call asking customers if they were satisfied, but this system is relatively flawed.","Give employees a bit more breathing room, and you'll have a much happier workforce." 3833644,11891,2003250,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2014-03-07 21:08:54.383,1,,4.0,4.0,4.0,3.0,3.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Smart people, less politics, freedom to use resources",Lunches are not good. Only one performance review per year for a raise.,They are very open on the information. 3955309,11891,23057982,FEMALE,1991.0,BACHELORS,0,,0,,1,0,,,,,,2014-03-27 21:09:53.08,1,,4.0,5.0,5.0,4.0,2.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great people, full of intelligent hard-workers and top performers. You'll have exceptional coworkers. The company is extremely transparent in every way so you'll always know where you stand.","The work-life balance is sometimes hard to manage. They expect top performance from everyone, which can take a toll on home life. No vacation policy, yet hard to find a time to take a vacation due to how much work you have.",No advice here. 3964733,11891,16218936,,,,508,Los Angeles,2280,CA,1,0,,,,,,2014-03-29 17:12:28.843,1,,5.0,5.0,5.0,5.0,4.0,5.0,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Lots of interesting work Lots of opportunity to create new solutions Lots of incredible people Lots of money Lots of other perks Not political - the best idea wins If you aren't a great performer or don't have the constitution for honest feedback (people calling you out, not just on your technical skills but also on your emotional immaturity) you'll get fired.","If you aren't a great performer or don't have the constitution for honest feedback (people calling you out, not just on your technical skills but also on your emotional immaturity) you'll get fired.",Keep pushing the envelope on Freedom & Responsibility 3999513,11891,17263141,FEMALE,1982.0,MASTERS,761,San Jose,2280,CA,1,160524,Senior Data Engineer,data engineer,1.0,database engineer,1.0,2014-04-04 00:23:06.197,1,,5.0,,,,,,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Culture of freedom and responsibility, brilliant coworkers,",There are no cons here, 4096774,11891,21850246,MALE,1990.0,BACHELORS,700,Portland,3163,OR,1,45837,CSR2,,0.0,,0.0,2014-04-21 20:13:44.223,0,2013.0,4.0,3.0,4.0,4.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The pay was extremely comparable to other call center jobs in the area. I found that success was completely individually based - essentially, if you wanted to do well you had to really focus your efforts on coming into work with a fresh attitude.","The call center environment makes you feel like you are ""just a number"" often. It is also difficult to be gauged how successful you are at your work based off of each individual you talk to (via surveys).", 4098260,11891,24153619,FEMALE,1990.0,BACHELORS,234,Denver,2519,CO,1,126998,CSR-1,inventory specialist,0.912999987602234,inventory specialist,0.912999987602234,2014-04-22 05:58:37.09,1,,4.0,3.0,3.0,2.0,4.0,3.0,YES,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Learned a lot about myself and picked up great skills to use. Pay wasn't bad either,Pay wasn't great either. Really numbers driven. Limited advacement.,"If you really care about the customer experience, it doesn't show." 3443980,11891,22186826,,,,508,Los Angeles,2280,CA,1,631323,Repackager,,0.0,,0.0,2013-12-20 13:25:48.16,0,2009.0,2.0,2.0,3.0,2.0,4.0,2.0,NO,Worse,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Easy job to get for HS college student,mindless work with no opportunity, 3516798,11891,22682688,,,,761,San Jose,2280,CA,1,540043,"QC, Digital Supply Chain",supply chain,0.9110000133514404,supply chain specialist,0.9110000133514404,2014-01-10 11:11:29.933,0,2013.0,4.0,3.0,4.0,3.0,3.0,3.0,YES,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Worked with a great team; scrupulous attention to quality; great opportunities to stretch one's wings and pursue new skills; great food.,"Inconsistencies within the workplace and the ""culture deck."" Loss of excellent team members when projects ended or were terminated.","Rethink the ""Expect to be laid off"" mentality; Retraining team members who could have been co-opted into new projects could give Netflix new vitality" 3591290,11891,22869155,FEMALE,1971.0,BACHELORS,700,Portland,3163,OR,1,10707,Senior Supervisor,manager,1.0,branch manager,1.0,2014-01-26 17:37:08.57,0,2014.0,3.0,2.0,5.0,1.0,2.0,2.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Fast paced, energetic place to work. The compensation was great, and the tools at our disposal were more than adequate to build and retain strong teams.","To much reliance on matrix and not enough on individuality that empowers employees to do great things. While we had great tools, were were not given the autonomy to use them effectively. Good people had to be let go for arbitrary reasons, and other that should move on are kept.","Reward creativity, relax a wee bit, and never ever hire more people than you really need. Doing so creates problems down the road that are not good for anyone." 3711992,11891,17580689,FEMALE,1982.0,BACHELORS,700,Portland,3163,OR,1,484309,Disposition Representative,,0.0,,0.0,2014-02-16 17:39:10.07,0,2010.0,3.0,3.0,4.0,3.0,4.0,3.0,YES,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"- Company is very motivated to make improvements and will not hesitate to try any path towards innovation. Therefore, things are constantly changing and providing a challenge. -Decent wages and benefits. -Flexible schedules","-Since company readily implements improvements, and not all initiatives are successful, there is a great deal of back tracking and job ambiguity. -Very fickle in requirements and needs", 3713005,11891,23143025,FEMALE,1991.0,BACHELORS,0,,0,,1,0,,,,,,2014-02-16 22:10:55.63,0,,5.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great co workers, benefits, and awesome atmosphere. Management is awesome and the job is easy to get the hang of.",Can deal with some angry customers and the job can get kind of repetitive. But overall best place I've worked for.,Be good at your job and follow the rules 3823574,11891,23612465,,,,508,Los Angeles,2280,CA,1,151749,Content Team,,0.0,,0.0,2014-03-06 11:19:37.703,0,2013.0,3.0,2.0,4.0,2.0,2.0,3.0,NO,Better,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Work with highly intelligent individuals, free lunches, snacks sodas. your peers are great people that you will enjoy spending time around. On the peer level it is a very welcoming atmosphere.","Work Life balance is horrible, no room to grow or it takes 8+ years. Extremely high turn over whether it be employees leaving or arbitrary 'Lay Offs'","No advice - it would be a waste of breath. Management, gets their orders from way above your level. It's a very, very large corporation where advice or ideas aren't welcomed." 3833732,11891,16330153,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2014-03-07 23:51:07.393,0,2013.0,4.0,3.0,5.0,4.0,2.0,5.0,YES,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Excellent wages lots of autonomy,Too much turnover. Can be hard to get away from work, 3969430,11891,23387694,MALE,1986.0,BACHELORS,662,Panama City,3318,FL,1,46912,Operations Manager,operations manager,1.0,,0.0,2014-03-30 17:41:31.533,1,,5.0,5.0,5.0,5.0,5.0,,YES,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"A company that really cares about their employees, has competitive salaries and excellent benefits. If offered a position I highly suggest you take it.",There really isn't too much to say on the negative side of things about Netflix. There hasn't been on incidence I can think of that has turned me off about the company, 4103443,11891,24381036,MALE,1991.0,HIGH_SCHOOL,700,Portland,3163,OR,1,284607,Floor Support,,0.0,,0.0,2014-04-22 19:31:38.34,1,,5.0,5.0,5.0,4.0,4.0,4.0,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Benefits are great, stock options, 401k, and they pay a decent wage for a call center.",The call volume can be very high at times and not allow much time for breathing between calls., 4108069,11891,24419535,,,,0,,0,,1,0,,,,,,2014-04-23 13:13:48.503,0,2010.0,3.0,2.0,4.0,2.0,4.0,3.0,NO,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"good pay fun atmosphere good training program","no pto leadership is lacking no flexibility in scheduling", 4132413,11891,12683840,,,,0,,0,,1,0,,,,,,2014-04-28 07:28:37.35,0,2012.0,4.0,,5.0,4.0,3.0,4.0,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Very fast paced. Exciting projects! Exceptional pay.Work with exceptional talent every day. Freedom and Responsibility culture works the best. Have a challenge? Find the solution and move on to the next - is the core principle.",It can be tough to adjust to the freedom and responsibility accountability approach but that is the best way employees are challenged to provide the best value add to the work., 4199570,11891,24493498,MALE,1980.0,BACHELORS,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2014-05-09 13:09:57.673,1,,4.0,3.0,5.0,3.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great health coverage, great hours, great team building, great leadership",Annoying as hell customers who don't know a thing about the technology they purchase,Chat and email inquires please 4203461,11891,1083104,MALE,1986.0,BACHELORS,761,San Jose,2280,CA,1,0,,,,,,2014-05-10 12:08:36.01,1,,4.0,5.0,5.0,5.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Company culture strives to minimize process in favor of trusting employees and giving them room to run. This results in an organization powered by experienced self-starters who are incredible people to learn from. It provides the maturity of a larger company with talented people, while still enabling considerable creative freedom. (Applies to Los Gatos HQ)","Coordination can sometimes be weak due to ""loosely coupled"" culture. It is very easy to get out of sync on goals and expectations with teammates and managers unless one is very vigilant and communicates well. Most managers try to adhere to the culture, but each deviates in their own idiosyncratic way.","Stronger cross-function consistency as regards to commitment to culture would be ideal. Product, Content, Marketing, and Finance have all substantially deviated in their own ways." 4290054,11891,24939681,,,,0,,0,,1,0,,,,,,2014-05-26 21:47:12.937,0,2013.0,5.0,5.0,5.0,2.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"They treat you like adults. There is very less politics. If you have the stuff, you will really excel. They pay you well. They have a Steve Jobs-class CEO. They have a fantastic vision- thanks to Reed Hastings. You are bound to have world class colleagues.",The most touted culture is changing as the company grows.,"Looks like the company is being YAHOO-fied. There is a lot of influx of Yahoo management which is changing the culture quite a bit. There is quite a bit of self-aggrandizement in recent times, where there is an army of people hired just for the management to move up the ladder. Mr.Reed- it is not only important to be a visionary CEO, but it is important to know what is going on with the management as well. After all, if the culture changes under your carpet, your culture deck will not be admired by people anymore." 4335513,11891,25072541,,,,761,San Jose,2280,CA,1,64221,Supervisor,manager,1.0,branch manager,1.0,2014-06-03 08:34:26.267,1,,5.0,4.0,5.0,4.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Netflix has created a very competitive culture that promotes and drives innovation.,Having a very competitive work environment can get into the way of a healthy work/life balance.,The Netflix values encompass traits you would find beneficial with any employee. 4396621,11891,23859590,,,,761,San Jose,2280,CA,1,0,,,,,,2014-06-12 17:30:50.36,0,2011.0,4.0,4.0,5.0,3.0,2.0,4.0,YES,Better,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"-Really smart, motivated, and reliable team members -Great salary -You'll learn a lot from the people you work with -Fantastic product","-Senior management makes decisions without checking in with the SME's within the company. -People get fired much faster without much warning. If you have a good manager, you will be happy to have the people who aren't pulling their weight gone quickly without causing too many problems. -It's hard to leave the office during the day, if needed. There is a big focus on face time.","-Before implementing an idea, check with your highly compensated SME's. -Make sure you are listening to and keeping a pulse on your customers. -Give employees more trust so that the high performers don't constantly feel like they could be fired for any small mistake. This kind of fear leads to a nervous, management pleasing environment." 4623149,11891,26048571,,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2014-07-21 18:58:48.51,0,2010.0,1.0,3.0,4.0,2.0,2.0,2.0,NO,Worse,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Nice bling Decent pay very good ticket software","The only place I've seen this much churn is at a fruit packing shed. The best manager I've ever had was fired for no particular reason, along with his boss and several other employees. If you could not make the customers give you a good review (hard to do when they did maintenance every Tuesday at 10pm), you would be fired.",Quit holding people accountable for things outside of their control.There's no point in a liberal vacation policy if people are fired for taking a few days off. I will not work for a company that does not have compassion for its employees. 4799494,11891,26588792,FEMALE,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2014-08-18 09:25:23.83,0,2011.0,5.0,3.0,5.0,4.0,4.0,4.0,YES,Better,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"As much as the customers could be awful sometimes, Netflix really tried to make us happy. The supervisors were very hands on, and always there to help. My team of co-workers were very helpful too. We were always in group chats discussing issues. There were always contests going around, and fresh fruits in the break rooms.","The only con really is that you don't get to choose your hours. You may get stuck with the overnight shift, or working all weekend days. They do pay you more for those hours though.", 4911096,11891,1105539,,,,761,San Jose,2280,CA,1,0,,,,,,2014-09-04 22:47:25.493,0,2014.0,4.0,,5.0,4.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"- Freedom & Responsibility Culture - Almost zero politics - No Employee Reviews (Hire & keep the best) - High Quality co-workers","- Not much except that towards the end, had a useless manager", 4924936,11891,21262753,,,,761,San Jose,2280,CA,1,764723,IT Dispacher,it,1.0,it,1.0,2014-09-07 18:49:40.997,0,2010.0,3.0,3.0,3.0,2.0,4.0,3.0,YES,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Very tech savvy environment. Everyone gets a cell phone when hired including contractors. Lots of technical goodies to play with. Launch day parties were cool. Most people seemed laid back. Unlimited vacation.,"Very little training for the job, with minimal direction. I felt like I was just thrown in and expected to swim.",More training and support for the employees. More structure. 4988913,11891,1630045,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2014-09-17 12:54:06.34,0,2013.0,4.0,5.0,5.0,3.0,3.0,3.0,YES,Better,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Little to no micromanagement. Control and ownership of software components you are responsible for. Exceptional compensation. Incredible vacation policy.,"Not for everyone - developers who like working independently and without much guidance will thrive here. Developers who are used to being given specific assignments and lots of structure might crash and burn (and get fired). Extremely stressful working situations at times as you will be responsible for a lot and might not have backup, and potential for very long hours. If you don't have the courage to ask for your vacations you might not get any (no formal vacation policy).","Finding the right balance between an unstructured work environment and micromanaging everything is hard, but it's possible that management at NFLX keeps things too much on the unstructured site." 5019799,11891,1482668,,,,0,,0,,1,0,,,,,,2014-09-22 12:44:24.197,1,,1.0,1.0,4.0,1.0,2.0,1.0,NO,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,pay. that's it. but it will feel like dirty money. after you've been here long enough (although evident to me right after I started...) you will wish you never started here because it will suck away your life and soul... the money won't matter. Oh... this was Pros. crap.,"everything. insecure people. arrogance. letting go of people completely arbitrarily. using the annual 360 reviews as a harmless way for peer- reviews; then using those peer reviews as evidence... just as an FYI when you get a team of overpaid, untalented, bored people writing peer reviews it's an incubator for workplace mobbing (look it up) which happens ALL the time. Every week there are at least 1, if not 2 or 3 emails that go around about a team reorganization because someone was let go. When those people are your close colleagues you've successfully worked with; it's completely gross to have to accept their departure while you hang on. It wears on your soul. and, before you know it you HOPE you are let go.",start a training program. stop thinking the world revolves around the bottom line. Care about your employees and stop treating them so poorly. 5055767,11891,27458341,MALE,1981.0,BACHELORS,761,San Jose,2280,CA,1,55629,Quality Control,qc,1.0,quality assurance,1.0,2014-09-28 00:05:20.157,0,2010.0,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Netflix was very kind to me. The environment was very friendly and relaxed. They cared about my health by providing a healthy salad lunch on a daily basis and a well stocked snack room.,My biggest complaint was that I could not work there for a lengthier time. They were flexible with my real life emergencies and situation. The leadership listened and understood any concerns I may have had.,I hope you guys kept doing what you were doing. 5067635,11891,22838485,MALE,,BACHELORS,761,San Jose,2280,CA,1,45138,Coordinator,coordinator,1.0,program coordinator,1.0,2014-09-29 20:04:06.237,1,,4.0,3.0,3.0,5.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great place to work, shuttle, food and respectful professional co-workers. Deliverables are realistic and my manager is very supportive.","I support a lot of people and sometimes the environment can be stressful. So far, everything is manageable.", 5095030,11891,26436026,,,,761,San Jose,2280,CA,1,0,,,,,,2014-10-03 16:05:23.25,0,2013.0,1.0,2.0,4.0,1.0,1.0,1.0,NO,Worse,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Good ""brand"" for your resume, I guess. Outsiders will be impressed, if only because the PR machine has been in overdrive convincing people that this is still an innovative company. But a stock price bubble does not equal innovation.","Most of the honest reviews on here (meaning those not written by HR) have already covered it, but it's a terrible place to work - a pressure-cooker environment full of overpaid but insecure bosses who manage through fear and intimidation. Crazy high turnover in every group, lots of good people getting pushed out all the time by their managers. Then those people are blamed and insulted once they're gone and unable to defend themselves. The company also stopped innovating long ago. The salary, though substantial, is not worth it, especially when you see the C-level insiders routinely cashing out millions in shares like thieves in the night. Hmmm, what do they know that everyone else doesn't? Look elsewhere - there are many other more humane, ethical, and socially rewarding places to get paid well...like Wall Street.",Keep selling as many shares as possible before the Wall Street lemmings finally figure you guys out. You have done a great job of this so far. 5219054,11891,24014481,FEMALE,1983.0,BACHELORS,700,Portland,3163,OR,1,126998,CSR-1,inventory specialist,0.912999987602234,inventory specialist,0.912999987602234,2014-10-21 17:39:01.167,1,,2.0,1.0,4.0,2.0,2.0,1.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Not many left, pay is decent, oatmeal and ramen in the breakroom, that's about it.","Been here 5 years with top stats never had a raise but did get a pay cut. Overwhelming sense of managers whispering behind closed doors. Pretty much anyone can get fired anytime for literally any reason. Doesn't matter how good you are at your job, I haven't talked to a supervisor or manager in months. Constant calls with limited out-dated knowledge base to refer to. No notice on changes or training after initial hiring. Fear based environment. If you have any other option it's probably better.",This used to be such a nice place to work... now we are cattle herded through troughs. 5258070,11891,8891382,MALE,1991.0,HIGH_SCHOOL,700,Portland,3163,OR,1,45837,CSR2,,0.0,,0.0,2014-10-27 16:09:55.797,1,,5.0,3.0,4.0,4.0,4.0,4.0,YES,Worse,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Free Netflix, PTO, Good Vacation, Severance, Good Work-Life Balance","Talking to the general public, policies can be hard to deliver to customers, might close your Call Center", 5279442,11891,28134064,MALE,1958.0,MASTERS,0,,0,,1,0,,,,,,2014-10-30 08:16:08.88,0,2010.0,4.0,4.0,5.0,5.0,4.0,3.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Great company to work for. Things to watch out are to ensure that you always deliver on time and to specification. No excuses.,They lay off at a very short notice and recycle 10% every quarter., 5330212,11891,28324086,FEMALE,1987.0,HIGH_SCHOOL,218,Dallas,1347,TX,1,126998,CSR-1,inventory specialist,0.912999987602234,inventory specialist,0.912999987602234,2014-11-06 14:19:13.043,0,2013.0,3.0,5.0,4.0,2.0,2.0,4.0,YES,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Laid back, you can be yourself whether you have blue hair, tats all over your face or the like. Free Netflix for life! And easy to move up.",Some supervisors are very rude and pushy and stuck up. they will hire anybody.,Make sure some supervisors after properly trained before they ruin potential candidates. 5402155,11891,16839985,,,,761,San Jose,2280,CA,1,17617,Senior Program Manager,program manager,1.0,program manager,1.0,2014-11-18 14:51:59.153,1,,5.0,4.0,5.0,4.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"I have worked for Netflix for 3 years. As most of reviews say, it is incredible to see how open and honest the culture is. The company is still pretty flat for its size, and you can feel your impact on initiatives you work on. Development moves very fast and our cycles are short and iterative. Multiple 6-month long projects in other companies get out the door in a matter of a few weeks. I definitely feel like reviews on Glassdoor do not make justice to the Netflix environment. Yes, there is a lot of work, but I do not feel people get let go all the time, or that anyone would feel scared of being fired without reason. People do not get let go without fair warning. Everyone I know that has been let go so far saw it coming and recognizes it is the best for both them and the company. I find it hard to believe sometimes we have to overcome people's fears in that aspect. And newcomers realize very fast there is a myth and feel great to have joined. In short, it is a remarkable, fair and candid company and I am thrilled to have joined and I plan to go nowhere in the next 5 years.","I agree there is no career plan or defined development, but then again, this translates into a lot of freedom to forge your own path. Plus, people who are hired are usually senior, so I feel there is less of a need for a strict career plan. When you work at Netflix, you are exposed to so much that it is easy to explain why you grow so much in a short period of time.","One of the biggest fears within the company is that our amazing culture gets diluted as we grow, so it is important to continue investing to keep the culture alive." 109,11891,-1,,,,761,San Jose,2280,CA,1,10915,Senior User Interface Engineer,ui engineer,1.0,front end engineer,1.0,2008-04-22 02:14:03.07,1,,5.0,4.0,5.0,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The service/product is fun to work on, and my friends all know what it is. Netflix is very flexible in a number of ways (work hours and vacation time), my coworkers are competent, and the pay is very good.","Since we tend to hire experienced engineers in the first place, there aren't pronounced tiers among engineers, so promotions are very rare. Promotions seem much more common in management positions, and even those seem to be mostly in-place promotions (i.e. the employee's responsibilities don't seem to change with the promotion).","Thanks for everything, and keep up the good work." 4054,11891,-1,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2008-02-19 00:00:00.0,1,,5.0,5.0,5.0,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,A super big plus is the vacation policy - you get to have unlimited paid vacation (they don't track it here).,I don't have any cons to mention.,None. 4272,11891,-1,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2008-05-31 10:22:26.35,1,,5.0,5.0,5.0,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Clear values, good culture, and free dvd rentals",Location. Not in SF. I wish Netflix has wifi bus from SF.,Stay on course. 5287,11891,2638,MALE,1970.0,ASSOCIATES,761,San Jose,2280,CA,1,35349,Senior Visual Designer,visual designer,1.0,graphic designer,1.0,2008-06-11 04:18:12.88,0,2008.0,5.0,4.5,4.5,4.5,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Professionally rewarding, positively competitive, fairly flat management hierarchy, great benefits, intellectually stimulating, clearly stated goals and procedures. Taking part in a world class, trend-setting company with extremely high customer satisfaction and industry/peer respect. All employees are treated as adults, with the attendant expectations and responsibilities.","Conflict is somewhat encouraged, sometimes to the detriment of internal morale. Learning curve is steep, and you must constantly perform at full steam. Your first 6 months will be sink or swim. Commuting from outside south bay is hectic, and uncompensated. Team shuffling can be a bit spastic. A bit of internal politicking does occur.",Keep an eye on how internal conflict effects more than just the outcome of a project. 23790,11891,32849,,,,761,San Jose,2280,CA,1,0,,,,,,2008-06-16 13:54:47.567,1,,5.0,4.0,5.0,4.0,4.5,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Freedom and Responsibility is real here.,"Everyone is really smart, you have to keep up.",Stay focused! 42606,11891,10190,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2008-07-13 05:51:21.663,1,,5.0,4.5,5.0,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Think of the people you've worked with in your career. Now imagine the 5 best of those on one team. That's what working on a team at Netflix is like. Frankly, there are no stupid people here. None. Everyone I've met is damn sharp, very sharing of their knowledge and time, and enjoys what they do. You are treated like an adult. You are not told what to do. Netflix is laissez faire, not command and control. With that comes responsibility and the potential for failure. If you fail often enough, you will not survive. If you don't expose yourself to this risk enough, you won't survive. Some people might consider this a downside, you won't like it at Netflix if you do. The Netflix time off/vacation policy is that there is no policy. They don't track how many hours you take. You take time off when you want to, you don't have to ask for permission or approval. This non-policy is one example of many of how thoroughly Netflix expects you to behave like an adult. I've spent many years at big name valley companies. Without exception, everyone of them claims that they treat employees like adults. All of them pale in comparison to Netflix in this regard.","I'm a developer, and the code base at Netflix has warts that demonstrate its laissez faire culture. There is no architecture group with veto power, so the code evolves organically - I personally think this is great, but it can be frustrating. Luckily, it never stays ""ugly"" for long, but it frequently feels like a ball of mud. There seems to be quite a bit of turnover. The first month I worked here, I counted at least 5 ""good bye"" emails. At least 4 of them were not voluntary. This can be disconcerting. But this is also not a company like Cisco, with regular annual headcount reduction quotas.",Keep doing what you're doing. I've never been more confident that the sr. mgmt in a company was as intelligent and ethical as you are. 43645,11891,56041,,,,761,San Jose,2280,CA,1,0,,,,,,2008-07-15 15:47:17.167,0,2006.0,5.0,5.0,5.0,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The company gives employees a lot of autonomy to get your work done. It values customer input, numbers and data and rewards creativity. It has a solid management team that has been at the company for many years and guided it through very turbulent times particularly the Blockbuster threat. The company attracts smart and creative talent in its departments, making it a good place to continue learning.","This is a jewel of a company with little downsides. Perhaps, the kitchen could be better stocked with health foods but then everyone is not Google.",Keep doing what you are doing. 47498,11891,60859,,,,761,San Jose,2280,CA,1,72358, Human Resources ,hr,1.0,hr specialist,1.0,2008-07-25 10:43:44.84,1,,4.0,4.5,4.0,5.0,4.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,The best thing about Netflix is the ability for every single person to have a significant impact on the business. Each employee is given a huge piece of the business to own and we are allowed to make the right call with judgement. There is a ton of flexibility and the lack of policies and procedures makes each person use their brain when making decision. Netflix hires adults and treats them that way. A very unique and challenging work place that acknowledges hard work and expects high performance.,Expectations for employees are extremely high and everyone is extremely visable (also a good thing too).,"They are doing a great job, I don't have any feedback." 68629,11891,89954,,,,700,Portland,3163,OR,1,52032,Movie Lover,,0.0,,0.0,2008-08-28 13:23:37.74,1,,4.0,5.0,5.0,4.5,3.0,,NO,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,The call center in Hillsboro is truly focused on making our customers' experience a great one each and every time.,24-7 work environment isn't for everyone,Continue to set the performance bar high. It's what makes us different from other call centers. 70902,11891,92946,FEMALE,1953.0,BACHELORS,761,San Jose,2280,CA,1,56854,Chief Talent Officer,,0.0023648294154554605,,0.0023648294154554605,2008-09-03 11:07:46.497,1,,5.0,4.5,5.0,4.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"We are committed, professionals who are passionate about creating a business that changes the entertainment landscape. Employees make a difference, results matter. The business model is relatively simple, but execution is very complex. There are interesting problems to solve for everyone. We aren't afraid to try something new or to stop doing something that doesn't work.","Management isn't sensitive. The team, noy family metaphore is true. Perks are minimal, but salaries are good. Career pathing is owned by employees, not management.. It's an opt in company, and not for everyone. If you are more comfortable with structure or guidance, this might not be your kind of place.","Keep pushing the edge, don't get complacent. Stay open to new ideas. Make it a great company everyone will be proud to have worked at, even for a while." 72859,11891,95277,,,,761,San Jose,2280,CA,1,47911,Web QA Manager,qa manager,0.9110000133514404,quality assurance,0.9110000133514404,2008-09-05 15:06:20.363,1,,5.0,5.0,4.5,5.0,4.5,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"We all have an incredible opportunity to change the way people discover entertainment. As our business has grown more complex, we've chosen to retain and hire only the best of the best. This has allowed us to deal with complexity through intelligence instead of through process and layers of management. We stay nimble and trust talented individuals to understand the context of the business. We make good decisions based on that context. We minimize chaos and maximize productivity. It's remarkably energizing to work with 'scary smart' people. It allows us to all reach a little farther because we know that if we stumble there will be people right there with us to keep us from falling. Screwing up doesn't get you fired, as long as you clean it up, learn from it and do it better the next time. Everybody has the freedom to do their jobs how they think it is best done. With that freedom comes responsibility for delivering on those ideas.","It's a lot of work. A lot of difficult, painstaking work. There's enormous pressure to always be getting more done, and doing it faster and better. Fortunately, there's also a lot of really reasonable people that will understand if something doesn't get done because of shifting priorities or unforeseen circumstances. The pressure is there, but it's self-imposed and everyone shares it.","Push more information down, and push it down harder, because there's only so much that can be pulled from the bottom. It's impractical to still have Metrics out by the fountain, but seek and find an equivalent channel that captures that same immediacy and intimacy. Trading windows be damned, get the data into the hands of the people that need it to make decisions and plan their work." 107968,11891,139521,,,,761,San Jose,2280,CA,1,37267,Product Development,product developer,1.0,programmer developer,1.0,2008-10-28 09:06:15.54,0,2007.0,4.0,3.5,4.0,4.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,work life balance is very good. data driven decision making is important.,"a bit conservative on some changes. engineers rule the day, everyone else takes a backseat.",move more quickly. 109635,11891,141337,,,,761,San Jose,2280,CA,1,0,,,,,,2008-10-30 08:56:36.237,0,2007.0,2.0,3.0,3.5,2.5,2.5,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Great benefits such as free movies and Sundance/LA festivals and pays really well!,"This place is a cold-hearted environment. Life would be so perfect if you manager likes you, if not you're outta there in a heart beat! You come to work thinking you have a job, but might be escorted by security to leave the place within hours.",change the culture! 117115,11891,151879,MALE,1964.0,MASTERS,761,San Jose,2280,CA,1,49642,Engineering Director,engineering manager,1.0,engineer,1.0,2008-11-16 17:37:00.427,1,,5.0,5.0,4.5,4.0,4.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"You should consider working at Netflix if you like to work with passionate and smart people in an environment almost devoid of politics. At Netflix, many decisions are data-driven. Collecting data to be able to be smart about the business is so ingrained into the culture and so obviously right that, after a while, one is amazed when friends or business partners in other companies tell you that it's not how it works in their world. There is a great sense of mutual respect among the people who work there. Things do change fast, and that can be a bit disconcerting if you don't like the thrill :-). On the other hand, hard, but necessary decisions are made promptly. If you're at a stage of your life where you want or must take it easy for a while, Netflix is not for you. The pace here does not allow for slacking, and you'll either stand out like a sore thumb, or you're pulled into the race.","You will be spoiled by all the common sense that wafts through the hallways. Netflix is probably not right for you if you're looking for a big title (e.g. ""architect""). The organization is very flat, and there are not a lot of traditional career growth opportunities. However, you will grow personally and professionally even if your title stays the same for years.",Keep rocking. 117122,11891,151888,MALE,1958.0,BACHELORS,761,San Jose,2280,CA,1,54913,"Director, UI Engineering",ui engineer,0.9110000133514404,front end engineer,0.9110000133514404,2008-11-16 18:16:41.707,1,,5.0,5.0,5.0,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"I am treated like an adult. The work is exciting. The management is top notch. The pay is great. It is a ""getting things done"" type of company. Home/work balance is excellent. We keep process to a minimum and encourage innovation. Best company I have worked for (25 year career). Loved by customers with a highly rated user experience that is tested by rigorous quantitative and qualitative analysis.",If you want a greenfield experience or the open-endedness of a start up then Netflix is not for you. Netflix is relentless on culling stuff that does not fit in the major focus. Some people might find that constraining (the rationale is focused on what works best for users). It is a high-performance culture so if you aren't a high performer you won't like it.,Thank you for modeling the way to run a company. 117167,11891,151936,FEMALE,1976.0,MBA,761,San Jose,2280,CA,1,40730,Director,manager,1.0,branch manager,1.0,2008-11-16 19:33:51.583,1,,5.0,4.0,3.0,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Netflix is a great place for highly talented people to work. Time and time again I am impressed by the capability of my colleagues and our ability to work together as a team. The company also has a very clear strategy and is very focused on executing that strategy, which is great because we don't have a lot of ancillary distractions.","If you are not a high performer, you will not last long at Netflix. The company is not afraid to fire people and it happens on a routine basis.","Senior management should keep going down their current path. They are doing a great job, especially on the strategy of building out the streaming service - the results have been impressive to date but there is a long way to go." 117294,11891,93319,,,,508,Los Angeles,2280,CA,1,54501,Vice President,manager,1.0,branch manager,1.0,2008-11-17 00:46:48.537,1,,5.0,4.0,3.0,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The Cluture is the best at any company that I have worked, both big and small.",It has very high turn-over.,None - best run company I have ever been exposed to. 118463,11891,153182,FEMALE,,BACHELORS,761,San Jose,2280,CA,1,40730,Director,manager,1.0,branch manager,1.0,2008-11-18 13:45:03.587,1,,5.0,4.5,3.5,5.0,4.5,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Freedom and responsibility! The 7 Great Reasons to work at Netflix are actually true!,"If you can’t self manage you will not succeed...you need to be able to own and drive the business...no one will hold your hand! Not a downside for me, but could be for others.",Keep innovating and changing the game! 118513,11891,153217,PREFER_NOT_TO_STATE,,MASTERS,761,San Jose,2280,CA,1,40730,Director,manager,1.0,branch manager,1.0,2008-11-18 14:36:57.73,1,,4.0,4.0,4.0,3.0,4.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Freedom and responsibility. For example no predefined vacation policies.,Independent carrier growth. Hires greatly talented individual contributors thus if you want to grow up in the ladder this may not be the place for you.,"Keep the focus, be the leader on the internet media. Not to complicate things as we grow." 118615,11891,153299,FEMALE,1980.0,MASTERS,761,San Jose,2280,CA,1,61585,Product Manager,product manager,1.0,product manager,1.0,2008-11-18 16:26:35.533,1,,3.0,1.0,2.5,3.0,4.0,,NO,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"leader in the industry - on an upward climb, really intelligent leaders",zero professional growth and little insentive to go beyond the call of duty,"focus more on synergy, recognize and reward talent" 120449,11891,155100,MALE,1950.0,BACHELORS,761,San Jose,2280,CA,1,41125,Director of Security,security manager,1.0,information security specialist,1.0,2008-11-21 13:31:16.087,1,,5.0,4.0,5.0,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Freedom and responsibility; and the company does not sweat the small stuff. The company is forward thinking. The salary ranges are at the top of the market scale. There is a no leave policy meaning that what vacation you want as long as your work is complete. Generally most department become amazed at the accomplishments of the other departments work. The CEO is inspirational when he speaks and his actions are those of a true leader.,I have not found a downside,"Keep the communication coming, you are doing a great job." 123511,11891,158340,MALE,1956.0,BACHELORS,761,San Jose,2280,CA,1,49642,Engineering Director,engineering manager,1.0,engineer,1.0,2008-11-26 15:11:58.993,1,,5.0,4.5,4.5,5.0,5.0,,YES,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"If you’re a high performance person and a good culture fit, Netflix is a great place to work. There’s no micro managing here and everyone is allowed to take responsibility for their own projects. There’s an amazing lack of arrogance and people collaborate cross functionally on a regular basis. The people you work with every day will be smart, focused and enthusiastic. The company leadership is not afraid to make bold decisions and take risks which keeps the company exciting and innovative.",If you’re not a high performance person or you don’t fit the culture you won’t last long. The bold decisions made by management can translate to frequent changes in direction. If you’re not comfortable with changing priorities Netflix won’t be a good place for you.,Continue to take risks and make bold decisions. 130224,11891,12521,,,,761,San Jose,2280,CA,1,0,,,,,,2008-12-09 11:19:24.793,0,2008.0,2.0,2.0,3.5,2.0,3.0,,NO,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Starting salaries are above average.,"A career at Netflix can be rewarding and enjoyable, dependent upon whom you work with. Some coworkers, especially those who have been at Netflix for a longer time are difficult to work with due to stubbornness or hubris. These attitudes affect the stability of the Netflix service because engineers often do not follow standard operating procedures resulting in multiple outages. Additionally, some employees make racist and sexist comments and management takes no steps to correct this behavior.",There is a lack of competency at the middle management level allows long time time employees to be rude and hostile towards newer employees. 133793,11891,169335,PREFER_NOT_TO_STATE,1970.0,BACHELORS,761,San Jose,2280,CA,1,63697,Manager,manager,1.0,branch manager,1.0,2008-12-16 07:48:05.3,0,2008.0,3.0,3.0,3.5,2.0,3.5,,NO,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,young company changing the entertainment business,contrary opinions not welcomed or embraced for their relevance,operations does not live by the 7 Great Reasons to work at Netflix 148105,11891,183832,,,,761,San Jose,2280,CA,1,71015, Senior Software Engineer ,software engineer,1.0,software engineer,1.0,2009-01-06 13:37:15.473,1,,4.0,3.0,4.5,5.0,4.5,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Netflix is a strong well run company. Netflix pays well. Netflix is in a high-value service industry, not affected by the rapid commoditization of tech. Netflix business is immune to low-quality, low-cost offshore knock-offs. Netflix hires seasoned developers, and pays for the experience, unlike certain other companies (that might be in the search business) that only hire cheap junior engineers. Netflix understands that employees have a life unlike certain other companies (that might be in the search business).","The ""average performance gets you a generous severance package"" policy is a little ambiguous, and tends to leave one a bit paranoid (this can a good thing). Reluctance to hire promising junior engineers.","None, they are among the best in the world. Far be it for me to presume to be able to advise them :-)" 148726,11891,184341,FEMALE,1977.0,HIGH_SCHOOL,700,Portland,3163,OR,1,42478,,other,1.0,other,1.0,2009-01-06 22:40:34.527,0,2009.0,2.0,2.0,3.5,1.5,1.0,,NO,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The pay is ""the industry standard"", the benefits are good, I've had worse. I have also had better. It was fun to delight customers, we were all empowered to do what was right for the customer - which ended up being good for the company. It felt good to be part of something new, fresh, and experimental. I worked with some of the most brilliant, creative, and compassionate people I have ever known there. Unfortunately, they have almost all been fired.","Lack of communication. Lots of turn over in management. Virtually no room to advance, it really is true that if you get promoted to anything you have a much higher probability of being fired. The job was always highly enjoyable - trying to appease the revolving queue of managers... not so much. I got conflicting feedback (when any was given) depending on who I spoke to, on varying days of the week at times. When I was hired, I was told about the ""high performance culture"" which was great for about a year. Everyone worked together, it felt good to work there, I was proud of what I was doing. If I had known that ""high performance culture"" was going to transform into a culture of fear, I would probably have taken a different job.","Do not burn through managers like they are kleenex. That does not help - it makes things worse. It is close to impossible to be managed at all when you don't have time to get to know your boss, and your boss doesn't know anything about you, or your performance. Send a drone in to observe things from the customer service floor perspective, the way some of your people are being treated is absolutely inexcusable. Reorganize your HR department, some of the people in it are rather incompetent." 151174,11891,177062,PREFER_NOT_TO_STATE,,,508,Los Angeles,2280,CA,1,63697,Manager,manager,1.0,branch manager,1.0,2009-01-09 08:32:36.093,1,,4.0,1.0,4.0,3.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"- Netflix treats their employees like adults, giving them both ""freedom & responsibility"" (a favorite company catchphrase) to do their jobs. Not hampered by lots of processes or structure, employees are empowered to find the best and most direct solutions to their problems - Great work environment that's casual but high performance. The emphasis is on results, and not on face time in the office. If you need to take time off or work from home, you can, as long as your work gets done - Full of really smart, fun people. You get the chance to work with a lot of highly competent and impressive employees. - Typical benefits are fine (health insurance, etc.), but the extra perks are especially nice, such as no vacation limit and a generous hardware/gadget policy - It's nice to work for a brand that consumers love. People tend to get excited when they hear you work at Netflix. Overall, Netflix is one of the best work environments I've been in, except for a few major downsides ...","- There is essentially no career growth or promotions within the company. Most positions are filled externally, and people tend to stay in the exact same job for a couple of years before they get frustrated and leave. This is the number one employee complaint, which senior management knows about and seems to implicitly support - Very high turnover, due to both voluntary departures and frequent terminations. High pressure, high performance culture coupled with frequent firings often create a culture of fear - Titles are deflated one level lower than the rest of the industry. This is fine while at Netflix (compensation is usually appropriate for the work you do), but can be difficult once you want to leave Netflix and are looking for your next job - As a growing company, there are increasing office politics. Netflix is no longer a small start-up, and it's suffering its growing pains as it becomes a large, established company Overall, most employees love working at Netflix, but eventually get frustrated by the lack of career growth.","Value your employees as long-term assets, before you drive away great people. Good job in keeping Netflix a nimble, results-oriented place to work" 156890,11891,192405,MALE,1969.0,MASTERS,0,,0,,1,4279,Software Engineer,software engineer,1.0,software engineer,1.0,2009-01-18 00:30:07.34,1,,4.0,2.0,4.0,4.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,The challenging work and great colleagues.,not much growth opportunity or career path,cultivate more growth opportunites within the company 160367,11891,4366,,,MASTERS,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2009-01-23 14:46:25.15,0,2007.0,2.0,1.0,4.5,2.0,4.0,,NO,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Making big bucks and taking vacation when you feel like it. One company I know of that offsets uncounted after hours with uncounted vacation.,"They'll fire you when they feel like it, regardless of performance. Netflix recruiters will spend enormous hours luring you from a company you're happy in yet after you get in you'll be disappointed. Huge paycheck (Negotiate! They'll fall in!) is their only retention policy after that. Ah, and forget about your carrer, once you join Netflix it's over until you're out.",Money is not everything. Think why you pay so much and still cannot hire good people. 173881,11891,209735,MALE,,HIGH_SCHOOL,761,San Jose,2280,CA,1,10439,IT Ops Dork,,1.1300000046787771e-08,,1.1300000046787771e-08,2009-02-15 09:10:18.75,1,,3.0,2.5,4.0,4.0,3.0,,,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"- Great compensation. - Free snacks. - Free swag. - Very little ""red tape"". - Lots of smart people.","- It's something of a meat-grinder, with lots of turnover. Especially within the IT-Operations organization. - Very little employee loyalty, save for a select few. - Despite the supposed ""openness"", the company is full of egos and whiners. - Lots of managers are just ""geeks"" who worked up from the trenches; thus lacking any real management ability.","- Show more employee loyalty! - Learn to interview and hire ""managers""; don't just blindly promote up. - If you want to get rid of people, get rid of whiny managers." 184098,11891,220771,MALE,1956.0,ASSOCIATES,700,Portland,3163,OR,1,5353,Staff,staff,1.0,other,1.0,2009-03-04 13:15:28.36,1,,2.0,1.0,3.5,3.0,2.0,,NO,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Pay and time off. This is if you can get time off approved.,"Long hours. Direction from managment changes weekly. They do not provide proper feedback or any feedback at all. If you screw up expect to be walked out the door. Managment does not really seem to care about you.",Provide feedback. Give opportunties to imporve. The revolving door is not good for moral of the staff. 184804,11891,221469,PREFER_NOT_TO_STATE,,MASTERS,700,Portland,3163,OR,1,63697,Manager,manager,1.0,branch manager,1.0,2009-03-05 16:41:20.49,1,,4.0,3.0,4.0,3.0,4.5,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Focused on individuals who can self manage and get their work done. Netflix has nice in -house perks: the movies, etc and pretty good benefits & vacation. Fast paced change.","Not clear goal setting or expectations from senior directors or management - and when something does come down the pipe then it tends to be a bit frantic and ""get it done now"" instead of always doing comprehensive future planning. Call center managers all have very different management personalities and don't seem to be as calibrated on aspects - which then reflects out the the floor and floor then tends to think that the managers who are more ""hard line"" and terminate more are the ""favorites"" of upper management. Change that happens has positive end results, but transitions & communication to the call center floor are not done as well or as immediate as they could be.",HAve more communication with call center - either in person or in other forms of communication to share your ideas & goal setting as well as information on what is occuring in headquarters. 194826,11891,36255,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2009-03-22 20:40:55.123,1,,5.0,4.5,4.0,5.0,4.5,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Lack of politics, hard problems to tackle, extremely bright colleagues, lack of bureaucracy, ""context, not control"" style of management, no tracking of hours or time off, flexible work options, Netflix is extremely successful as a company, and it's a fun business to be in and win at.","Always way more to do than people to do the work, but I've never had a job where this wasn't the case. Also, sometimes hard to find the boundaries between family and work life, because there is no tracking of work hours. Many of the folks in my area are highly self-motivated, which fosters a self-imposed culture of working nights and weekends.","Do your best at keeping Netflix from being bought out, and continue to question our culture and values to keep us from becoming one of those ""big companies"" bogged down by process and stagnancy until we eventually sink." 194897,11891,7108,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2009-03-23 04:11:53.477,1,,5.0,3.5,3.0,5.0,4.5,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"I've worked in many places in the Valley, from small hot startups to large mega corps, and Netflix is by far the best place. Only running your own company with your own hand-picked friends could be better.","With great power comes great responsibility. There are no safety nets here. No one will check up on you and make sure you're okay. It's up to you to assess your situation and institute the changes you want and need. If you think the above paragraph is really an upside, then you will fit right into Netflix ;)",Keep it up and watch out for unintended cultural changes that new employees may carry inside. 201214,11891,7924,,,,761,San Jose,2280,CA,1,54501,Vice President,manager,1.0,branch manager,1.0,2009-04-02 16:02:43.843,1,,5.0,5.0,4.0,5.0,4.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Every role at the company is a chance to directly effect the success of the business. The sense of ownership is big, the challenges are big, and the work is very engaging. In my experience Netflix has an outstanding team of rockstars, a very motivating group to get to be a part of and work with. The culture puts high demands on everyone, and imparts great freedom and ownership in return. Very data driven, customer focused, innovation oriented.","The company is very focused, and so brand new areas and opportunities come rarely. There are not a lot of ""arms and legs"" positions, so most roles have both a hands-on and a strategic component to the work. I wouldn't agree with a review that says long hours are expected, but I do think amazing productivity and results are expected. I view this as more good than bad, but it can feel tough to measure up at times. Promotion opportunities are rare but they do happen. Most growth at the company comes as growth in ownership, rather than in title.",Keep it up. 201732,11891,237992,PREFER_NOT_TO_STATE,1976.0,BACHELORS,823,St. Louis,386,MO,1,46912,Operations Manager,operations manager,1.0,,0.0,2009-04-03 13:30:45.857,0,2008.0,1.0,1.0,1.0,1.0,1.0,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,If you want a free subscription then go for it.,"If there were 25 hours in a day, Netflix would expect you to work all 25. They could care less about you as a person and they DO NOT hold to their core values of honesty and integrity. People are promoted based on political connection rather than real ability. There are no congratulations for a job well done but plenty of abuse when things aren't done to perfection. There are no SOPs for processes and procedures but Regional Managers and Regional Directors will criticize for ""not doing it right"". It was my worst experience of my professional career.",Its typical of a company that's run by computer geeks rather than by people with real leadership experience. Leadership through coercion is a contradiction in terms. Start listening to your employees. Double digit turn over rates for salaried employees should speak volumes to you. If HR had been honest when I asked questions about the company before I joined I would never have accepted a position with these people. 211813,11891,248347,FEMALE,1979.0,ASSOCIATES,700,Portland,3163,OR,1,72573, Administrative ,,0.0,,0.0,2009-04-24 16:01:50.623,1,,4.0,4.0,3.5,4.0,4.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Working at Netflix has been terrific. I appreciate the honest feedback from managers. Our values make sense.,"Netflix only retains high performers......they'll let you go if you are not performing well. It can be stressful, but keeps you on your toes",Nothing......they are doing a great job 246280,11891,287054,MALE,1976.0,BACHELORS,700,Portland,3163,OR,1,0,,,,,,2009-07-01 16:02:19.053,1,,2.0,1.0,4.0,1.0,3.0,,NO,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The starting pay is competitive for what you do. Fast growing company, opportunity to be in the cutting edge some of the employee perks are great Empowered to do your job movies","Poor training environment - felt like I was in grade school Management was ""high & mighty"" - unapproachable Over qualified and no oppurtunity for advancement High employee turn over 13 a week. with about 320 employees at the center","If you want to stay at the top of VOD and mail-order movies, get your head out of the clouds and your ass. It cost more to train and hire someone than to keep them for 6 months" 248682,11891,289520,PREFER_NOT_TO_STATE,1966.0,BACHELORS,317,Frankfort,2124,IN,1,0,,,,,,2009-07-07 11:31:19.717,1,,3.0,3.5,5.0,4.0,2.0,,YES,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great compensation for those of us that started before Netflix became a household name. Some of the best benefits available; especially vacation time alloted after 90 days. Stock options that really turned into something. Begin able to say you work for Netflix. Everyone knows what it is now!","LONG hours and hours that never stabilized. Became a machine repair person at the hub; spending most of my time fixing equipment problems at the end. Had all the vacation in the world but almost impossible to get time off approved especially if you wanted to take multiple days in a row off.",I appreciate the fact that in the early years you needed people that could handle the growth and expansion and you compensated them well but it is a shame you didn't see these people as an asset later on and let a lot of them go. 260149,11891,302827,MALE,1984.0,BACHELORS,761,San Jose,2280,CA,1,0,,,,,,2009-07-28 12:29:17.35,1,,4.0,4.0,3.5,3.5,3.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Unlimited Time Off Company has is very upfront and honest on where you stand/overall performance Decent Pay Not a lot of Micromanagement - You Own it!","There is a lot of turn over. Feels like if you have been here for more than 2 years, it's a long time. People worry all the time if they are next to get cut. You are given so much work and responsibility it's difficult to take time off.",None 260430,11891,303146,PREFER_NOT_TO_STATE,,,761,San Jose,2280,CA,1,0,,,,,,2009-07-28 20:25:19.237,0,2009.0,1.0,2.5,3.5,1.5,2.5,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Industry Leader Knowledge of company initiatives and goals are well spread knowledge amongst everyone there. Excellent Salary","Work-life balance poor Turnover of employees extremely high, most stay for fewer than 6 months. Management unable to work together to form any cohesive goals.","Management needs to grow up from it's casual start up type environment, and realize at the size and rate of growth it is at, it needs to begin implementing a more traditional working environment." 261517,11891,304395,,,,761,San Jose,2280,CA,1,0,,,,,,2009-07-30 17:22:10.133,1,,4.0,4.0,4.0,4.5,4.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,You are given the freedom to do your job and you work with some of the smartest people you may ever work with.,"It is a high performance culture. And it is not for everyone, some people don't thrive in such an environment.",Continue to be open and honest with your employees. 261705,11891,281045,MALE,1968.0,BACHELORS,761,San Jose,2280,CA,1,0,,,,,,2009-07-30 23:53:23.843,1,,3.0,3.0,4.0,3.5,4.0,,,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"- Be ready to impressed with most of your coworkers. Most are rockstars! - Great surroundings and environment - Top notch equipment to work with - Consistent changes (usually for better) -- but can be a ""con"" too.","- Minimal opportunities for advancement - High Turnover - If you don't like change, you won't like the regular re-orgs (staff changes)",Allow some opportunities for advancement to minimize high turnover 262393,11891,305300,PREFER_NOT_TO_STATE,1979.0,BACHELORS,508,Los Angeles,2280,CA,1,63697,Manager,manager,1.0,branch manager,1.0,2009-08-01 17:21:14.317,1,,4.0,3.0,3.0,5.0,4.5,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"very smart, flat structure, incredibly strong leadership","no professional growth, a bit political",promote from within 264150,11891,307126,FEMALE,1977.0,ASSOCIATES,700,Portland,3163,OR,1,60285,Customer Service Supervisor,customer service manager,1.0,customer service,1.0,2009-08-05 02:19:51.513,1,,4.0,3.5,3.5,4.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Committed to constant improvement based on customer and employee feedback. Good Salary. Great co-workers. High expecations encourage your best. Fun,No accrued paid time off for hourly employees which makes it difficult to take a vacation or call in sick.,Continue striving to be the best and encouraging that throughout your company while remembering to also take care of people. 264314,11891,307283,MALE,1979.0,BACHELORS,700,Portland,3163,OR,1,60285,Customer Service Supervisor,customer service manager,1.0,customer service,1.0,2009-08-05 08:57:03.277,1,,4.0,3.5,4.5,3.5,3.5,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Opportunities for advancement are based on ability and measured performance standards. Solid pay for this field. Benefits from date of hire. Frequent feedback on job performance. Duration of employment has no bearing on advancement opportunities, contributing to motivated individuals.","Minimal schedule flexibility. Changes to scheduling and time-off occur infrequently. Calibration of performance standards is always in flux. Duration of employment has little to no bearing on advancement opportunities, contributing to some frustration for long-term average performers.","Managers need to continue to carefully consider performance standards and increase the transparency of this calibration process. Audit energy usage as a company and worksite! Recent reductions in benefits could be regained by reducing electricity use through simple, no-cost, adjustments to systems that are already in place." 264938,11891,307974,,,,700,Portland,3163,OR,1,71980, Customer Service Representative ,customer service representative,1.0,customer service,1.0,2009-08-06 10:38:55.413,1,,2.0,2.0,3.0,1.0,1.5,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Decent Pay, decent benefits plus I can say I worked for Netlfix","unlimited vaction that never happens. Forced OT withou a thank you. Constant turnover, while I was there I saw at least an average of 20 employees a week being let go for simple petty things. Training classes are ran like a preschool. There is no communication with you or the management unless you are doing someting wrong, and even then thats a maybe. HR is a joke there, they do not even communicate with employees and in some cases do not even know what is legal or illegal.","Do you guys really want to be that company that no one wants to work for? Netflix has so much potential, and you are letting it slip through your hands" 265247,11891,308311,PREFER_NOT_TO_STATE,1987.0,HIGH_SCHOOL,700,Portland,3163,OR,1,0,,,,,,2009-08-06 19:40:03.28,1,,5.0,5.0,3.0,4.5,4.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"-Friendly staffing and coworkers. -Well maintained facilities and landscaping. -Keeps food(mac&cheese, noodles, oatmeal), coffe, and tea stocked in all break rooms. -Equal Opportunities of growth throughout the company. -Feels like a natural high to be in the building with everyone because they are so ""happy"". -Performance assistance when someone is struggling, working with that individual to become more efficient. -Celebratory events when center does excellent job. -Has accomodations for bike riders or bus takers, as well as shower facilities. -Does not hire just ""anyone"", finds the right person for the job. -Has a strong focus on being and becoming the best as they can be. Always looking for ways to improve the service and the employment experience. -Motivated to push themselves to the limit.","-Benefits for employee are a decent rate, when you add your spouse or family, it then is practically half of your paycheck each month. Seems as if you are working to have insurance. -No paid time off which makes it difficult to have a vacation or take a day off if you're sick. -Could be more appreciative of those who are doing well by recognizing them more often. -Unable to read, do puzzles, knit, etc between phone calls (this takes away from the focus) -Sitting in a chair on a daily basis causes one to gain weight. They do not offer anytype of fitness facilities or memberships to other facilities, and since you have to pay so much for insurance it keeps you from being able to afford a gym membership.","Management, including Supervisors and above, have probably been the most efficient, most friendly people I have seen in a work environment. I enjoy having the joy of others around me to motivate me throughout the day." 265621,11891,308763,FEMALE,1979.0,BACHELORS,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2009-08-07 14:48:30.74,0,2009.0,2.0,1.0,2.5,1.0,1.5,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Decent hourly pay, Use of the eight out at a time membership plan while employeed with Netflix, Hand sanatizer readily available.","In May 2009 Netflix took away sick/vacation hours and provided employees an additional dollar an hour pay and then advised all employees to open up their own savings account to save for unexpected days off. Netflix does not have a policy regarding sick days so as to hold it against you when you cannot make it to work (even if you provide a doctor's note). In nine months I called out sick twice and still received warnings not to miss work. Netflix promotes itself as striving to have the best customer service, however has reduced it's training too only two weeks. One week in classroom and the next week on the floor taking calls. The training is insufficiect which leads to inconsistency on the call center floor and the information which is relayed to customers. The turn over rate is ridiculous. I managed to work there for nine months before my part time shift was taken away and forced to go full time. I was not able to work full time due to childcare needs and was told that either I take the shift I am given (which is based on call volumes and business needs only) or I can quit. Netflix refused to work out a schedule that would let me keep my job there and work with their needs as well. Netflix anticipates doing a shift bid every six months, which means there is no gurantee you will be able to stay at the shift that you are hired for, and no room for disscussion. So if you have small children or attend school this is not a suitable job. Netflix promotes a no policy policy environment, which gives each individual team manager and leader to do as they see fit. One day they will tell you you are doing a great job, the next you will be let go. Netflix call center fired employees for not being able to make it to work due to snowstorms that hit hard in December 2008. Roads were not plowed, public transportation was not running, and yet you were let go. People were in accidents trying to get to work. Other's they put up in a hotel to make sure they would make their shift. Netflix had random mandatory OT in some cases without any notice. It wasn't just that they required a set amount of extra hours from everyone, they only had specific hours in which had to be filled. My husband had to take days off work so I could meet their required OT. Again no flexiblity with regards to family needs. Overall it's just really sad because this job was and could be fun. It's about movies and tv shows and all the great changes that are happening with the internet and instant streaming. Still it is a call center and those jobs aren't always the best, however when the entire company is working so hard against their own employess, the job is terrible. It's not even something you can count on because you don't know when they will fire you and for what.","Invest some more time in actually keeping decent employees instead of degrading everyone who works there. Most of the employees have college degrees and years of customer service experience. Netflix is known around the world for it's great service. Great numbers and feedback come from happy employees, not from those scared every moment that they are going to be fired next. My answers would much more positive had management, hr and everyone else cared about those that work there. This is one company not hurt by the economy, so there is no excuse." 267696,11891,310974,PREFER_NOT_TO_STATE,,,700,Portland,3163,OR,1,71980, Customer Service Representative ,customer service representative,1.0,customer service,1.0,2009-08-12 00:14:32.643,1,,1.0,1.0,1.5,1.0,1.0,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"No reason to work there unless you are a masochist. You can earn the same money selling vacuum cleaners.","Where do I start? No respect for employees. No vacation time. No sick leave. No consistency. No defending yourself. No dialogue. No sense of reason. No rules for managers, supervisors or ""teachers pets"". ""Career Advancement"" practically guarantees you'll be fired. This is an awful, oppressive, fearful, negative and pitiful place to work. Seriously, go to Burger King or Walmart because they'll treat you better. For the ""good wage (cough)"" you'll end up with ulcers and a need to explain why you were fired to your next employer.","The corporate office needs to understand that in order to be #1, you have to treat people with respect. I have an MBA in Business and I'd never, ever treat people the way this company treats people. My advise? Fire your managment team in Hillsboro and start from scratch - you've got some major weak links there. They have ruined the call center. Being #1 is worthless if your employees hate every minute they spend there. I know I did." 277033,11891,320944,MALE,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2009-08-28 22:06:57.727,1,,2.0,2.0,3.5,3.0,3.0,,,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"A decent wage for the job. Decent benefits - health, dental, vision A free Netflix account at the highest plan","Management's inability to manage. Someone breathing down your neck every second. No vacation time - used to, but not anymore.","How about we go back to the way things used to be - a fun, relaxed environment, where you didn't feel undervalued every day you walk through the door." 279906,11891,324045,FEMALE,1983.0,BACHELORS,700,Portland,3163,OR,1,70466, Netflix Customer Service Representative ,customer service representative,0.9110000133514404,customer service,0.9110000133514404,2009-09-03 12:21:39.293,1,,2.0,2.5,4.5,2.0,2.5,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great benefits Nice people to work with all around Some free snacks provided by company Some degree of autonomy in tasks","Bathroom breaks monitored Hard to manage results...sometimes I was great in my stats, sometimes awful, but it was incredibly difficult to guage what I was doing to produce either one People randomly fired Lame managers Inconsistent information given out to teams of reps regarding customer assistance. Customers could get nothing or a resolution depending on whom they called. Little team cohesiveness.",Please do more to support your CSR's in their job. I would suggest maintenance trainings throughout the year focused on 1) tech and 2) customer assistance. 286193,11891,331059,,,ASSOCIATES,700,Portland,3163,OR,1,71980, Customer Service Representative ,customer service representative,1.0,customer service,1.0,2009-09-16 23:14:28.82,1,,1.0,1.0,2.0,1.0,1.0,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Good Pay Free membership Clean environment Research is very helpful Free coffee and popcorn Direct deposit Netflix gear Close to public transportation","Tons of Stress! Things change at a moments notice No sick time No vacation time No Holiday pay impossible to get time off Not flexible with shifts forget it students! Mandatory overtime if you don't pick a time they will. I was stuck there till 2am! Inconsistency in policies They concentrate on the negative calls hence dsat! HIGH turnover Unhelpful Technical support No shift drop or pick ups Have fun getting yelled at for wait times and watch instantly issues! Open 24 hours 7 days a week but for a lot off issues support staff isn't available.","If you were the leading company in customer satisfaction years ago when people actually enjoyed working there why did you change it? You need to realize that people call in because they have a problem. Work on trying to fix the issue and not on figuring out which reps sugar coat the awful truth the best. Give you CSR'S the tools to actually help your customers. Don't have them tell customer That they are capable of handling any situation when they can't! Some CSR's want to help but it doesn't get past the contact notes." 306313,11891,152250,MALE,1965.0,BACHELORS,761,San Jose,2280,CA,1,0,,,,,,2009-10-18 10:08:23.153,1,,4.0,3.5,4.0,4.0,4.0,,,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Great benefits for families and web,"Too much focus on internal politics - especially in HR where heresay and ""Patty's List"" dictate who gets promoted or fired",Focus on beating Redbox. 307381,11891,309629,FEMALE,1962.0,BACHELORS,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2009-10-19 22:10:27.313,1,,3.0,3.0,4.0,1.0,2.5,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"* Decent pay rate * Medical, Dental, Vision benefits from date of hire * Free Netflix subscription at the highest plan * Retirement plan with matching * Employee Stock Purchase Plan (although they're threatening to take it away)","The Call Center is constantly changing. The people driving these changes will try to convince you that it's positive, innovative, progressive. I say those people are just coming up with ways to make themselves look like they're working hard. Granted, there have been some positive changes. But the recent reorganization that occurred with the latest shift bid? I used to have a competent supervisor who would help me when I needed it and who knew I was competent enough to handle most things. Now I have a supervisor who knows that I've been here two years and that my scores consistently put me in the top 50 performers ... but she tries to get out of taking escalations by giving me ""tips"" to de-escalate and telling me to go back to the customer with some compromise they've already declined. (Gee ... I think I have a good handle on how to de-escalate a call by now. If I'm asking my supervisor to take the call, I've done everything I can and the customer has asked for the manager. Just take the flippin' call, because sending me back onto the phone will just make the customer angrier and make sure they give a ""no"" response on that customer satisfaction survey. Awesome.) This latest re-org seemed to be completely geared toward shaking up teams that had just gotten into their groove; my old team had great combined scores and even though most of our shifts didn't change all that radically, we all got split up. It seems truly unnecessary.","If it's not broken, stop trying to ""fix"" it. Change for the sake of change is a waste of resources. Stop treating your front line employees like they're expendable and they'll become more invested in their jobs. You've got some great performers in Hillsboro who get treated like trash. Give them a reason to stay with Netflix once the economy turns around again, because right now, I'm betting most of us would snatch up any other decent job offer that comes along." 307391,11891,353122,MALE,1960.0,MASTERS,761,San Jose,2280,CA,1,0,,,,,,2009-10-19 22:31:08.093,1,,4.0,4.0,4.0,5.0,3.5,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"- No vacation policy - Pay well - Great, unique, and creative stock option plan - The company has steady growth and value even in a crappy economy - The company has and continues to make excellent business decisions in it's market space - No monolithic approval processes - Co-workers are mostly very smart reasonable adults - No college hires (only seasoned professionals) - All salaried employees get cell phones (BlackBerry, iPhone, etc.) - Free underground parking - Free Netflix account","- No vacation policy - People get let go constantly which makes you wonder whos next... - HR has an unnaturally massive influence in the company and your future (e.g., don't ever get on the bad side of a recruiter or you're toast!). - Health benefits are below average and expensive","Keep up the good work. Consider having more social activities. Describe the mystery behind the employee's title when hired. For example - I've never worked with so many ""directors"" that have no direct reports." 313656,11891,360233,FEMALE,1970.0,MASTERS,761,San Jose,2280,CA,1,42478,,other,1.0,other,1.0,2009-10-28 20:30:14.347,0,2008.0,1.0,2.0,5.0,1.0,1.0,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great Pay Decent health plan Great amenities Building was well maintained/clean Decent Swag Plenty of parking That's about all for the ""pros' and that was a stretch.","Netflix is an HR driven company. As far as I am concerned they are the ""bullies"" of Netflix. Nothing is confidential. Be prepared, whatever you discuss with an HR employee will be leaked out to nearly everyone at Netflix. They will take confidential information and turn it into the joke of the day. Senior/Executive HR staff is crass and they seem to think cursing in front of others and telling lewd jokes is appropriate workplace etiquette. No-vacation policy (As far as I am concerned, it is a scam). They work you so hard you feel guilty about taking time off. Between the blackberry they ""give"" you as soon as you walk through the door, and the laptop you will receive, you are never off the clock. The revolving door in this place will literally make you dizzy. During my time at Netflix I can't even begin to count how many employees were terminated or resigned on a daily basis. Senior management even seemed to be desensitized to the large number of terminations. No job security. You can be doing a fantastic job one day and the next day you are ""re-structured"" Reed - Do yourself a favor.. Hire senior staff who truly understands the values that you believe in and who want their employees to embrace them. Currently the values are about as clear as mud. If one truly tries to abide by every aspect of what it reads, they will be fired. Wake up buddy, you are smarter that? Aren’t you?","Stop having meetings about having more meetings. A lot of managers at Netflix seem to be good at doing that. What amazed me is that even though all they do is seem to be locked in conference rooms all day, nothing good ever comes out of them. Perhaps they are plotting who to fire next??" 327431,11891,362451,MALE,1971.0,PHD,761,San Jose,2280,CA,1,0,,,,,,2009-11-18 18:26:27.807,0,2007.0,3.0,3.5,4.5,4.0,4.0,,,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Everyone is competent. Terrific esprit de corps. They pay extremely well. The emphasis on corporate values is commendable. Customers love Netflix and will give you positive strokes when they find out you work there. Pay raises are based on merit - individual contributers are rank ordered by managers and higher ranked individuals get paid more. It is very open - make time to exploit that learning opportunity and it can be like graduate level training in web engineering. Unsurpassed attention to the user experience. Business decisions are data driven. Scientific methodology applied to most engineering decisions. Generate a testable hypothesis and a way to test it, and if it pans out your idea could soon be used by millions. Fail fast is the mantra. The CEO is whip smart. Overall it is very well run.","Follow some of the highly promoted corporate values at your peril -- pure selflessness and candor will get you in trouble during 360 review time. The 360 process is supposedly intended only to help you by providing valuable feedback, but it is used to cull the pack. Elicit feedback on your own well before the review process begins so you have time for course correction. There is high turnover, especially during the few months after the 360 reviews are published. Many are shoved, but many top notch people leave of their own volition. People who seem to be highly valued and an integral part of the work culture will one fine day simply disappear. They hire mostly specialists and maintain a very lean team. Competency alone does not suffice for job security. They will let people go once their project is completed if there is no immediate need for their specialty. They pay very well, but load engineers with high amounts of work. Because the dev team is kept so lean, there is little opportunity for moving to a different group and there are few growth opportunities. It is highly political in the management ranks and lots of jockeying for position, surprise surprise. That is par for any billion dollar company.","Now that I'm no longer an employee but still an investor, I say keep up the good work!" 357614,11891,405944,MALE,,,700,Portland,3163,OR,1,60235,Customer Service Representative II,customer service representative,1.0,customer service,1.0,2010-01-06 04:26:23.53,0,2009.0,1.0,1.0,4.0,1.0,1.0,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Performance based -> better performers get to pick their hours. Free Food! Free Netflix Subcription! Decent pay and benefits. Easy communication between teams/HR/Loss Prevention.","Angry customers whom you cannot help at all... The job is basically sitting there and getting yelled at about New Releases. Quite a ways from the Portland Metro area. Good luck if it snows or traffic gets bad. Those WILL get you write ups the first time and every time.","Arguably incompetent management team. You never see them, and when you do, they can't really help. They may, however, get into their ""manager"" voice and spout phrases they read out of a business life book. Not enough investment in the reps. If you don't hit the numbers, you get a talking to. If you perform well (According to the recent ""shift bid,"" I was in the top 10% of performers) you'll never hear from them. One bad month is more impactful to them than 9 months of high end numbers." 368072,11891,374414,,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2010-01-17 01:07:03.43,0,2010.0,2.0,1.0,4.0,2.0,2.5,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Very clean and relatively new building. The pay was above average for a call center, but at a price. To be honest, nothing else.","Your job will revolve around essentially one metric, the DSAT. Forget everything you think this job will be, you're being paid to get surveys.",This is a fairly new site and the management are all very green i.e. most don't know what the hell they're doing. More focus on helping the customers and less on surveys guys. 381901,11891,431906,FEMALE,1970.0,MASTERS,761,San Jose,2280,CA,1,0,,,,,,2010-01-29 12:30:44.153,0,2009.0,3.0,2.0,4.0,3.0,3.0,,NO,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"salary! co-workers strangers who LOVE netflix - always makes you feel good. :) location and buildings are both very nice","wondering every day if this is the day you're going to get ""fired"" culture & values are preached but not practiced incompetent managers","Reed and all, you've learned really great lessons from Google about talent & creativity, but notice that Google workers aren't terrified for their employment lives every day, nor working themselves sick in the same way. i've never seen so many people so quietly fearful. Your managers seem to preach the values of netflix, but actually practicing them tends to lead to employee punishment, from everything I saw while there." 409868,11891,460827,,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2010-02-23 18:15:00.457,0,2010.0,2.0,1.5,4.5,4.0,4.5,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Everything about Netflix is great except for the callers. The management and supervisors are strict about your performance, but never in a negative way. They tell you how it is and never leave you in the dark. Pay and benefits are good for a call center.","The callers. It's a call center and people LOVE their movies. If they don't get what they want, they will whine and cry even if they didn't read the terms of use. You have to be patient and be the right fit for this job",Nothing. Keep up the good work. 421933,11891,473459,MALE,1965.0,MASTERS,761,San Jose,2280,CA,1,0,,,,,,2010-03-05 21:00:56.173,1,,2.0,1.0,3.0,3.0,2.0,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"As a senior developer, you are working with a group of senior developers, and developers are working together to get things done","As posted on Internet by Company Management, Netflix DOES NOT treat employee as a member of family, you have to be always prepared that your manager would let you go because: 1. You did a great job and mission is complished, so they don't have to keep you anymore 2. Your manager find a person ""better"" than you 3. Project did not work out smoothly, developer is likely the one to be blamed.",No advice 455421,11891,507675,MALE,1981.0,HIGH_SCHOOL,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2010-04-06 23:49:35.507,0,2010.0,2.0,1.0,2.5,1.0,1.0,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Get health insurance on date of hire, and decent pay Eight free dvd at a time plan Great co-workers Free food Very nice cleaning crew Near easy freeway access Close to many restaurants","Lack of communication between management and employees and many managers/supervisors who have little or no experience working with other people or managing in a constructive manor. Fear based management style, the sense of loosing your job for lack of staying within the metrics, your supervisor having a bad day, or any other reason they come up with. Manditory overtime with the expectation you will work it or loose your job. NO respect for doctors notes. The large number of people getting walked out on a daily and weekly basis. Seeing co-workers in tears over there job.","It would be great to hear feedback some day that Netflix, is an awesome place to work. From ex-employees instead of disgruntle employees who wished they never worked for your company. Netflix has a great product, it would be nice to see the same effort put into the employees moral." 468918,11891,521591,MALE,1980.0,HIGH_SCHOOL,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2010-04-18 17:04:19.013,0,2009.0,1.0,1.0,4.0,1.0,1.0,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The pay, and the perks, ie. free netflix!","Terrible management! Very high schoolish. It is not how good you can do your job, its how good you are with your supervisor. Actual comment from a supervisor when asked to come in a couple minutes late for a school exam was ""you need to think about what is important to you right now, school or your job."" Supervisors are very self absorbed and if you are not all about them then you will be fired and off their team.","Training program is very good. They let you know what is expected of you and how to get there. Unfortunately the supervisors do not match up with the training. The training was very thorough and we went through a lot. I was very dissapointed when I got out and noticed that each sup had their own way and went a total different direction then training. We wer given examples of what not to do and you would see the supervisor doing it constantly. We were given specific verbage that we could use in certain circumstances and the supervisor will let you know how terrible you are for using that verbaige and that is not the netflix way! very contridictive. Managers only go by what their supervisors say about you so if your supervisor doesnt like you they have all the power to get rid of you. Very high turn over rate! I personally saw at least 30 people fired during the short time I was there. Even though I read the comments about get in and get out before getting canned, I went into the job thinking that would never happen! I did everything I was told to do was told I would be amazing by all the trainers and that I would go far, wasnt my supervisors best friend, so I got fired." 475197,11891,376703,PREFER_NOT_TO_STATE,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2010-04-23 19:02:07.75,1,,3.0,3.0,3.0,3.0,3.0,,,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"it will be hit or miss if you make it, some do some don't it's almost random or luck of the draw","a lot of turn over, you get hired with out knowing that in 2 weeks only 50% or less ppl make it to next level",be straight with ppl just cuz u get hired doesnt mean you have a job 475363,11891,528511,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2010-04-23 23:16:31.25,1,,5.0,4.0,4.0,5.0,4.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Freedom and responsibility and working with smart, motivated, high-caliber people make for a great experience. The work environment is dynamic and unencumbered by rules and process. There are no slackers here.",The constant expectations of excellence can be stressful.,"People aren't machines and they aren't expendable. If you don't spend some effort nurturing them, then you will lose them, and the people at Netflix are hard to replace." 475879,11891,512048,MALE,1970.0,MBA,761,San Jose,2280,CA,1,0,,,,,,2010-04-24 15:16:48.553,0,2010.0,1.0,1.0,3.5,1.0,1.0,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,High Salary and Good Office location,"Average benefits. Management by fear. No human values. Can get fired after high performance. Severance package is not good.",I never thought human values and business values have to be diametrically opposite in order for a company to succeed. Netflix is a great manifestation of that. Management by fear is what they practice and they are able to achieve great business results using that. So far it seems to work. Ethics and human values are good topics for theoretical discussion but I think those are obvious hindrances to the way modern day businesses need to run. 486797,11891,540481,PREFER_NOT_TO_STATE,1975.0,MASTERS,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2010-05-04 19:56:16.417,1,,4.0,2.0,3.5,2.5,2.5,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"In this time of uncertainty, this is a good job. You have to be self motivated and naturally competitive to survive here. -Free food for working mandatory extra hours. -Stock option -Free subscription -Clean facilities good","-A bit scary in terms of job security at first. If you're scared for your job after being there for a few months, then you are likely not a good fit. -Advancement is limited and competitive. -Getting approved time off. -AOL, little old ladies, prepaid cards, IW history, all authorizations in general.","Management is a little iffy, but improving. There are some internal changes happening that I notice that address a lot of issues mentioned here. I hated the mandatory extra hours, but after addressing my concerns to my supervisor, my needs were met. WFM has their job to do with their own set of guidelines, so it can feel like they are unresponsive. Persistence pays off and complaining to your co-workers will get you nowhere." 502099,11891,556277,PREFER_NOT_TO_STATE,1977.0,ASSOCIATES,755,Salt Lake City,255,UT,1,46969,Operations Supervisor,operations manager,1.0,,0.0,2010-05-18 12:10:24.143,1,,1.0,1.0,2.0,1.5,1.0,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The insurance is good and you get it quickly after starting. There are some good people that you meet here, however they are usually fired within a matter of months. It is a challenging environment to work in.","The hours are very poor. There is no chance for promotion unless you are part of the current in crowd. The culture that is created is one that promotes arrogance, aggressive behavior and dishonesty. The general feeling is of fear and anxiety amongst the employees. You do not receive a performance review until you have upset management. You are expected to perform at such a level of intensity that it creates extremely high tension; associates tremble with fear. You are flat out told that you are expendable, and no matter how hard you try or what you accomplish, you will likely end up being walked out the door once they find someone who is not at the verge of a breakdown to replace you.","Management should consider the fact that by promoting and encouraging anti-social behavior the company is setting itself up for disaster. While people should be self-motivated and strong, they should not be expected to work themselves to a point of breakdown. Do not string the employees along and tell them one thing one day and something entirely different the next." 531581,11891,42863,,,,761,San Jose,2280,CA,1,143825,Great Service But Not Great A Place for A Career,foreign service officer,0.9998934864997864,military,0.9998934864997864,2010-06-15 00:29:01.697,0,2010.0,2.0,1.0,3.0,1.5,1.5,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Netflix base salaries are high. Engineers are all very senior. The buildings are beautiful and having onsite expresso machines is wonderful. The location near Los Gatos is great. Everyone outside of Netflix understands and loves the service which is a pretty big perk.,"Netflix is the first place I've worked where you can get fired for doing too good of a job. Managers are always changing usually as a result of being shown the door. The constant turnover leads to another problem in that there is not much domain expertise in the systems built in Netflix because of the high turnover. There is no career growth in Netflix. What you are hired for is more than likely what you will be doing for your stay at the company which on average is only a couple of years. There are cases where engineers / managers morph into something different but it was very rare. Box lunches are provided but they are terrible. That food is not meant for human consumption. A variety of vendors would be nice. The unlimited vacation policy is touted as a key benefit but watch out. Constantly changing priorities and short deadlines along with no job overlap means you are going to be able to take that nice vacation to take. The compensation is skewed in that there are no bonuses or stock grants for the rank and file employees. Insurance for anything beyond the employee ( significant other / family ) will be passed along to the employee. In many cases I've heard this can pretty expensive. I will say that I did have some good times at Netflix. If you are considering it as a company do your homework, ask the right questions, and make sure you weigh the pros and cons of the environment.","Fix the culture. While there has been a steady stream of engineers and managers to choose from times have gotten better and there are other choices. Netflix could be so much more if you valued your employees, focused less on the short term distractions, and invest more on making employees love the work environment in the same way everyone loves the Netflix service." 532696,11891,311250,MALE,1982.0,BACHELORS,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2010-06-15 19:22:31.537,0,2009.0,3.0,3.5,4.5,2.5,4.0,,,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Surrounded by quality/competent people. Immediate health benefits. Highest dvd plan. No script. Encourages employees to take initiative, and is fairly open to allow employees to make judgment calls when where there are no definitive guidelines in place. Supervisors are talented and empathic individuals, with plenty of knowledge and support to offer.","Monotonous/repetitive job. Taking on average 80-110 calls daily. If you are not a talker, this job won't pan out for you. Upper management is generally ineffective and out of touch with the common CSR. Guidelines and strategy are routinely changed, with no clear purpose for the change.","Give more authority to the supervisors, who seem to be more in touch (and more competent) to the duties of being a customer service rep." 556467,11891,613013,PREFER_NOT_TO_STATE,1970.0,MASTERS,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2010-07-05 20:40:36.3,0,2010.0,1.0,1.0,4.0,1.0,2.5,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Higher than market salary Free lunches Unlimited PTO","Fear-based, highly competitive culture driven by upper management. Mid-management is forced to follow the suit otherwise it will be their job on the line. Everyone is under pressure to deliver but nobody provides guidance as to what is expected. If you're a super-star you're supposed to figure it out on your own. Zero tolerance to even small mistakes - you're expected to work as a perfect robot. If you made a mistake you're out immediately, no chance for correction. Zero communications about your performance - it is all up to management to decide how you're doing. So you don't know whether you made or making mistakes. Project management does not exist, hence no planning is happening, just loose email exchanges. You don't feel as part of the team, there are virtually no teams, just people trying to prove something and keep their jobs. As a result many decisions are short-sited since they provide immediate credit, long-term decisions are usually on back-burner until all of a sudden they become critical and then it is all hands on deck. You're expected to work long hours and weekends on regular basis. Basically if you accepted an offer you're owned by Netflix. Documentation is non-existent, people are secretive about knowledge transfer. All in all Netflix's motto Freedom comes with Responsibility turns into the situation when company has freedom to do whatever it wants and employees have all responsibilities.","Trust and respect people. The fact that you pay high salaries and provide unlimited PTO does not mean that you own people's lives. Give people freedom for mistake, at least one. One mistake means nothing especially in first year of employment. Encourage planning." 581915,11891,637867,PREFER_NOT_TO_STATE,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2010-07-26 13:55:24.947,1,,3.0,2.0,4.0,3.5,2.5,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"-All previously noted perks are accurate -Incentives Galore -Excellent Pay when you consider how much the majority of the world gets paid to answer phones","- agree with previous posts about how easy people are let go - Performance/Mobility determined or based on numbers, not performance","Your head is in the right place using numerical values to gather data about performance, but one must consider the need to evaluate other aspects of employee's performance besides those which can be measured numerically. The most successful professionals have such qualities, and it's a shame to witness great employees let go from such a great company." 583368,11891,639321,FEMALE,1977.0,MBA,761,San Jose,2280,CA,1,40730,Director,manager,1.0,branch manager,1.0,2010-07-27 13:37:28.083,1,,5.0,4.0,4.5,4.0,4.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Extremely open and honest culture to work in. Management takes pride in culture and therefore is very candid about both the strategy of the company, and the challenges ahead of us. Very flat organization.","No clear career path or career development provided. ""High performance"" culture means that we aim to hire very talented people (which is great), but we don't hestitate to let some one go if its not going to be a good fit over the long-run.",Continue being open and candid about our strategic direction; it's extremely helpful in providing both context and unity of purpose. 658609,11891,718527,,,,761,San Jose,2280,CA,1,0,,,,,,2010-09-21 21:08:49.96,1,,3.0,3.0,4.5,2.0,4.0,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"high salaries fast pace environment","company mentality: full-time employees are long term contractors experienced managers turn down Netflix opportunities due to a known short average ""life span"" of mid and low-level managers at the company (for example, IT and OPS managers usually last about 1 year) an employee can be laid off just because their project is over or he does not have skills for a new project",get a new blood not only in a low/mid level but upper management as well 690260,11891,780062,,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2010-10-21 01:58:14.633,1,,2.0,3.0,4.5,3.0,1.0,,,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Good pay, good benefits, awesome co workers","This is one of the most stressful work environments I have EVER worked at. Seems like no one has worked there longer than a year. Everything is based on your dissatisfied percentage and its impossible to satisfy everyone. ESPECIALLY when it is a dsat about service not rep. To Netflix, its the same damn thing. My supervisor was horrible and they all just sit together and chat all day. Almost seems like arent doing a damn thing.","If your employees werent so stressed out all the time, maybe you would see better performance." 703154,11891,805348,,,,700,Portland,3163,OR,1,0,,,,,,2010-11-03 07:44:03.18,1,,2.0,2.0,4.0,1.0,4.5,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Nice location New management that has been brought in knows what they are doing Free coffee and Netflix account Benefits are ok Pay is good","Really scary place to work. There is so much fear in the culture in the call center that it is difficult to work there. The new Director is a joke. He has no idea what he is doing and is making decisions that will hurt the call center. There are few people who respect him as a leader and we look to our Managers for guidance. There is no clear direction and even though they talk about coaching their people it is not true. The coaching has no impact and people are fired due to not being supported properly. There are so many other Supervisors looking for jobs because they cannot stand it there. I cannot wait to get a new job. Attrition there is so high. You can see new people brought in and the next few months they are gone. I have never seen a place tat makes so many snap decisions on people which supports the fact that Netflix does not focus on people development.",Have senior management from corporate due focus groups to see how poorly this place Is being run. I have worked in call centers before and if the leadership does not change things then they will have a hard time hiring people. None of my friends will come to work here because they know the reputation. People stay away. It is the worst place to work in Oregon. 722285,11891,838090,MALE,1977.0,ASSOCIATES,678,Phoenix,483,AZ,1,186496,DVD Sorter (Phoenix),,0.0,,0.0,2010-11-22 16:10:25.423,1,,1.0,1.0,2.0,1.0,2.0,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Above average pay compared to the industry standard. Casual work attire policy.,"Inadequate, poorly-trained management. Very little emphasis on feedback to employees. No paid vacation.","Value your employees. Don't treat them like cattle. If you don't have any sense of loyalty to your employees, they won't hesitate to leave for a better offer elsewhere. Your company has about 25% turnover, easily. Why do you think that is?" 762059,11891,913615,,,,761,San Jose,2280,CA,1,0,,,,,,2011-01-05 07:35:14.92,0,2009.0,5.0,3.0,5.0,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,culture of excellence in all ways,small scale teams means less opportunity for variety than other firms, 770133,11891,287042,FEMALE,,,700,Portland,3163,OR,1,42478,,other,1.0,other,1.0,2011-01-11 19:48:49.683,0,2010.0,1.0,1.0,4.5,1.0,2.0,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Innovative company with strong growth and brand recognition, pay and benefits are good, the work is challenging and there are some great people that work there. New hire orientation was a good experience and fun to attend.","The culture sounds great at the beginning however, in reality there is no empathy or understanding of human error. People are not given the time to learn, make mistakes and grow from the mistake, instead one mistake (even small) will get you shown to the door. There is no training and even high powered professionals need some direction and guidance. There is a lot of fear and uncertainty inherent in the culture and it leads to an ""every man for himself"" culture which does not promote teamwork.","HR 101, your employee's are your greatest asset and constant turnover is not healthy for any business in the long run." 855428,11891,241178,FEMALE,1958.0,HIGH_SCHOOL,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2011-03-16 19:42:23.173,1,,5.0,5.0,5.0,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Amazingly smart people. Business looks easy but is complicated--hard problems to solve which is why I am here. I get to do work that affects our customers, directly...way cool that my role has that much impact.",Not everyone wants the culture to work--and that is disappointing.,Keep the course with the business and the culture. 862557,11891,1089407,,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2011-03-22 09:51:43.947,0,2010.0,3.0,4.0,4.5,2.5,1.0,,NO,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Free Netflix subscription, good compensation for what you are doing, just sitting and talking really. They also allow you to use your own judgement when compensating customers for problems.","I was ahead of the curve for a new hire, things were going well. I got sick a couple of times and then a week after my last absence, they fired me at the start of my work week. I just wish they would have said something like, you can't miss one more day or we will have to let you go, something along those lines.","If you have written-in-stone guidelines such as an attendance policy, those guidelines should be something shared with the people that they are being enforced on. Because how are you supposed to obey a law, if you honestly don't know it exists," 880499,11891,886477,,,,761,San Jose,2280,CA,1,49673,Engineering Manager,engineering manager,1.0,engineer,1.0,2011-04-02 01:00:33.22,1,,5.0,5.0,5.0,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"So far I am incredibly impressed with Netflix. This is by far the highest concentration of smart people I have ever seen at one company and I have worked in Silicon Valley for over 20 years at large and small companies. In addition, not only are they smart but also very helpful and ego free. I read the culture slide deck before I started but wondered if they actually ""walked the walk"". I've found the answer to that question to be ""absolutely"". If you are not a really smart, driven person who can operate completely independently and with little direction from management, then you will not be happy or successful at Netflix. There is no hand holding, and expectations are high. But if you are the kind of person that craves lots of freedom and responsibility than you will love it. In the period of time I've been here, I have personally seen several people get promoted from engineers to managers and from managers to directors. There is a lot of career growth as the company is growing like gangbusters right now and if you are great you will love it and thrive.","If you are looking for safety and worried that you won't get another job somewhere else, Netflix is not the place for you. Basically, Netflix operates like a Startup company. There is no hand holding, you have to make lots of important decisions on your own, you have to be proactive about seeking out help and information, and the culture is fast paced and filled with lots of people who would be the smartest guys in the room at other companies. At Netflix the whole room is filled with those guys. If that intimidates you or scares you, thats a sign its not a good fit for you. If that lights you up and excites you, then you will love working at Netflix.",Its going to be a challenge to preserve the unique culture as the company grows. Please keep focusing on freedom and responsibility and make sure new managers totally get that aspect of the culture. That is what attracted me to Netflix and I want to see it continue as we grow. 926031,11891,1197633,MALE,1968.0,MASTERS,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2011-05-05 12:24:05.997,0,2009.0,1.0,1.5,4.0,3.0,1.5,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Higher than industry average salary.,"Read other reviews of former employees. Out of all people that I worked with at the time more than 80% were kicked out. Most of them are bright engineers. My advice - if you are offered a position in Netflix fight for the highest salary possible. In any case expect to be fired soon. Maybe after a year, maybe sooner, maybe later.",You don't need to worry. Everything is well. Your stock grows like crazy until you are out of talent and noone wants to work for you anymore. 991962,11891,1313564,,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2011-06-22 12:19:06.41,0,2010.0,1.0,1.0,2.5,1.0,1.0,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Free Easy Mac, Tea, Oatmeal & Cup O Noodles Free Netflix Subscription","The people working here are so ridiculous and the trainer is straight from Sesame Street. I knew one of the first 6 people to open the center, and she had been laid off over a year prior to when I started. She had some horror stories, but I thought the pay would overshadow any hint of doubt I had. I made them aware of the fact that I was in school [college, obviously] prior to being invited to the interview, and they said that was fine & they'd work with me (I found out later that this is a complete lie). I went through training and everything with positive feedback. Only after that did it become an issue, and I was constantly pulled aside and berated. I am not going to quit school to slave away at a job that will last less than a year. They pulled me into random rooms around the call center and told me my ""internet browsing privileges were being taken away during my breaks,"" because I looked up Netflix reviews. I was told that my face looked ""sad and depressed."" Well, of course it was after you pulled me into a room 3 times in one day trying to make me feel bad about going to school. They expect you to talk to 85-year-olds with Alzheimers that can't even remember their email address, let alone their name, and help them fix whatever issue they have in less than 5 minutes. Why is there free food? Why are there showers here? Why are there laptops for you to use? Because they want you to eat, sleep and breathe Netflix.","People are human. Netflix has no human aspect to it. When I first started, everyone there was worried about their job, although most of them were recently promoted. That's horrible. Start investing in people so you don't waste money on training. Don't say things that can bring a lawsuit to your door. Don't hire people in school. Don't expect newly trained employees to know all of the answers when your trainers don't even know the answers." 1045162,11891,1420629,,,,700,Portland,3163,OR,1,126998,CSR-1,inventory specialist,0.912999987602234,inventory specialist,0.912999987602234,2011-08-01 17:37:32.36,1,,3.0,1.5,3.0,3.0,2.5,,,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"-fun work environment (IF you have a good team, and manager) -good location","-high stress -high turnover -no communication between ops and CSR's when new things are launched -constant fear of doing something wrong -there is no way that we can 'relate', 'assure', make the customer feel good, and fix their issue in under 4 minutes and 30 seconds (and get a Yes response 95.5% of the time)",Better communication about new NRD's or other things being launched. 1068018,11891,1466273,,,,759,San Francisco,2280,CA,1,41073,Director of Marketing,marketing manager,1.0,marketing manager,1.0,2011-08-17 15:30:12.817,0,2011.0,5.0,5.0,5.0,5.0,5.0,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"A go-go place that is well-run and exciting. Until the recent blowback on pricing, it was (and still is) a great place that everyone recognizes. Engaging, valuable projects were constantly being pursued. Really loved the Marketing team and the relationship with the other departments!","Not for the faint of heart. If you seek a place to hide, you won't last long here. Other than that, it is hard to not have loved working for a company that has great products and management.","Love your vacation and sick leave policy, no limits based on the work you achieve. I am not certain if they can keep it up as they get bigger, but hope you can!" 1072079,11891,26932,MALE,1970.0,HIGH_SCHOOL,700,Portland,3163,OR,1,64221,Supervisor,manager,1.0,branch manager,1.0,2011-08-20 12:57:13.23,0,2011.0,1.0,1.0,3.5,1.0,1.0,,NO,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Free monthly subscription. Good money but daily multiple firings are reminders of why Unions exist.,Upper management is not not consistent. For every one good Manager....you have 3 horrible ones. Not very good odds. :(,Fix your issues...don't just fire everyone that does not fit to your company mold. You would be amazed at how many different ways there are to accomplish a task. 1153102,11891,1640238,,,,761,San Jose,2280,CA,1,0,,,,,,2011-10-13 16:19:51.49,0,2011.0,3.0,4.0,4.5,1.5,5.0,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"No vacation policy and flexbility. High pay, which is meant to replace some of the perks that other companies offer. Interesting and fun industry. Employees are smart and work as a team for the greater good.","The ""freedom and responsiblity"" culture works for some, as long as you do not disagree with management. There is very high turnover. When people are let go, they are surprised. People are afraid to make mistakes, which makes for a stressful enviroment. I have never felt comfortable working there. Management is out of touch with its customers and makes hasty decisions that contradict common sense. Employees suffer because of this. Why would the former CFO leave when the stock on its way to its peak?",Your employees are valuable resources. Treat them as such. 1212897,11891,35955,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2011-11-23 14:45:36.763,1,,2.0,1.0,3.0,2.5,3.5,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"It's a decent JOB (emphasis on purpose) if you are looking for a heads down, monotonous coding job. If you can manage a decent amount of work and the perspective, you will have a stable pay check.","I was sold on all the culture stuff and drank the cool-aid at first. After spending a lot f time at Netflix, my perspective has changed for the worse. What good is the sales pitch if you can't deliver. Some organizations are terrible (i am not talking about IT/ back-office type group) when it comes to recognizing people, allowing (forget about encouraging) their growth. No carrer, no recognition. In a way, its a career dead-end. Its a JOB. Recent break-neck hiring has bought in a TON of managers (e.g. instead of bringing in 1 project manager, they've hired >1 managers). Believe it or not, it takes 4 times the amount of meetings (compared to 2 years ago at Netflix) to get 1/2 of what we used to get done in the same period of time. Today, all of the talk about culture (except firing people for no good reason), freedom etc are just BS. No family insurance (medical, dental etc). Company only pays for the employee but in reality, they don't care.","Apparently, top management (who've been at Netflix forever) thinks engineers who's been at Netflix for more than a couple of years is ineligible move into a management role because they won't be able to hire people. Seriously. Again, this seems to be applied differently in different organizations. i would love to hear from the management about what data they have to back this up this bs. Another career killer: Hire people who 'know' their job i.e. an engineer converting to a manager means that person has to 'learn' how to be a manager. Given all the recent (Q4 2011) news about Netflix, decide for yourself about the management 'knowing'." 1313705,11891,1718256,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2012-01-31 23:12:44.783,0,2011.0,3.0,3.0,4.0,1.0,2.5,,,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,The engineers are the smartest most capable bunch I have worked with in my career.,The executives have no clue how to run the company. Their success is based on luck and they are proud to repeat the same mistakes over and over again.,Get a new marketing and PR team. 1347375,11891,2046190,,,,700,Portland,3163,OR,1,60235,Customer Service Representative II,customer service representative,1.0,customer service,1.0,2012-02-18 22:55:29.037,1,,2.0,2.0,3.5,2.0,1.0,,NO,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Pays well for a CSR job. Is full time immediately. Two week training adequately prepares you for position. Nice break area with complementary tea, coffee, fruit. No dress code. Wear whatever you're comfy in. Friendly co-workers. Pleasant work space- comfortable desks, chairs, clean appearance. Breaks are CSR responsibility. You have a schedule, but you decide whether it's best to go on break or take one more call. On extremely high call volume days (i.e. server crashes, etc.) managers show appreciation by coming around with a cart of beverages and snacks to keep you going.","While you are placed on teams to help you deal with any obscure technical issues that may arise, the teams aren't very supportive or responsive. They love to BS in the chatroom, but when someone asks a real question suddenly it seems like no one is home. On the rare occasions when you do have an escalated call that you can not resolve, supervisors avoid your messages in order to avoid dealing with the dissatisfied customer. There is very little positive feedback. On days when I did everything correctly - 0% customer dissatisfaction (by survey response), low handle times, etc., the supervisor never said a word. The moment you have a long call that pushes your time up, they call you on it. Regarding any such poor performance: it was very common for embarrassment tactics to be used in response instead of constructive criticism.","Find better ways to recognize your good employees. It's disheartening to continually get good stats and never get a pat on the back. The silly workplace contests are nice, but the employees recognize them for what they are. Get a better system in place for checking in on your supervisors, or a report system. It's frustrating to see your supe getting away with playing games on facebook while you're working like mad." 1425810,11891,1861807,,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2012-04-04 16:11:21.82,0,2012.0,1.0,1.0,2.5,1.0,1.0,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Free bananas, apples, coffee. Low priced soda. Free Netflix account. I worked with (not for!) some amazing people. If your supervisor likes you, you will be treated very well and have some degree of leniency when it comes to meeting stats and time spent on the phone.","Pretty much everything else not noted above. Most days the ""What's working?"" list is shorter than the ""What's broken?"" one. No communication between departments. Customer service is forced to make things up because the Netflix ""engineering"" or ""research"" teams don't give any sort of information to the reps regarding estimated time to service restoration during outages. I put engineering and research in quotes because, as a CSR, you never actually speak to them. They are merely referenced, like mythology or fairy tales. Reps are given goals that are nearly impossible to consistently meet, in what I believe to be a fairly obvious system that gives Netflix an opportunity to fire virtually any employee for not hitting their metrics. You basically are there by the grace of your boss, if they want to find a reason to get rid of you it will be fairly easy for them to do so. The customer dissatisfaction is worded in such a way that many people are leaving feedback on Netflix, not the individual rep, but this DSAT number must be below a certain percentage or you risk losing your job. You are basically encouraged to burn through as many calls as quickly as possible, placating the customer or flat out lying to them (blaming their ISP, home network, or device manufacturer) enough that they'll be compelled to say that they're satisfied after you say ""please stay on the line for a one question survey"" and then promptly hang up on them. There is absolutely no way that you are going to have consistent, quality interactions in 4:30 minutes or less, ESPECIALLY after the missteps that Netflix has made this year. But if your numbers drop, or you spend too much time trying to help out, be prepared to be ""coached"". Coaching is such an absurd term, because it implies that there is a sort of team camaraderie or human aspect. My last coaching session with my boss involved being told that I was not giving my all. I was only supposed to be a contractor for 59 days. I was supposed to have health insurance by now, and some security as an employee. Instead we are told that they can only afford to hire on so many people, and better luck next time, but you're welcome to stay on as a temp if you like! So yes, I don't really feel like giving my all. Despite putting in consistently good numbers, multiple people on my team have told me (independently) that they are afraid of being fired at any time. I get the feeling that many people are there only until they find something else. Netflix was actually a considerable pay cut from my last job, but even if the pay was higher the way they treat their employees is at the top of the list of the worst employers I've ever personally experienced. Work / life balance is non-existent. While going through some personal issues in my life, my supervisor told me to ""leave it behind me"" when I walked in the door, not offering anything close to a compassionate response. One last observation: the people I've noticed who seem to be TRULY happy there are the ones who are too young to know any better. I'm not old by any means, but I'm also not an 18-24 year old kid who doesn't realize that jobs don't need to be like this, that you can actually be treated like a human being and be *inspired* to perform, rather than doing it because you fear for your job on a daily basis. Eventually Netflix will chew them up and spit them out, too. Ask yourself why anyone should give loyalty to a company where an employee celebrating a 6 month anniversary is considered a veteran? Also, the positive reviews on here are probably left by Netflix management. It cites things they don't even offer anymore at the Hillsboro facility (like free mac&cheese, and, oh I dunno, BENEFITS for most of the people here). You will most likely be a temp with Netflix (meaning no benefits) until you quit or get fired. I've been lucky enough to work for some truly amazing companies, and Netflix is definitely not one of them.","This is simple. Learn to communicate. Start treating your CSRs like human beings. Stop encouraging CSRs to lie to customers. Tucking tail and rescinding your decision to split the company doesn't magically make you a ""feedback driven company"", it means that you got called out on BS and you're backpedalling." 1437467,11891,2419847,,,,700,Portland,3163,OR,1,126998,CSR-1,inventory specialist,0.912999987602234,inventory specialist,0.912999987602234,2012-04-10 22:20:26.227,0,2012.0,2.0,1.5,4.0,1.0,1.0,,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Well-paying for a call center, free fruit, cheap soda, a nice building, free Netflix.","Your work experience almost depends entirely on your manager, and your manager may or may not change every month. Things that one manager may not care about (and tell you not to worry about) will be brought up against you six months later as a final warning. Sometimes policies are suggestions and other times they are concrete, and this will change at random and get you terminated. This isn't just on the ground floor either, one day everything's fine and the next ten managers are let go and their teams dispersed amongst the remaining set (but everything's still fine guys, don't worry). There is almost zero room for advancement, managers are hired in from the outside and the best anyone hired at entry-level can expect is to become a CSR-2, a position that doesn't actually pay more. Anyone and everyone competent seemed to slowly leave for better jobs in my time there, and at first I wondered why when they had so much going on, but eventually I figured it out. Decent pay if you can stick it out, but way more stressful than it needs to be, and I'm not talking about the customers; an old man yelling at you for thirty minutes because his blu-ray stopped working is nothing compared to not knowing if you're going to be fired that week because you had a sick day three months ago and your calls aren't short enough.",Act less like the captains of a sinking ship. 1450253,11891,2478812,MALE,1974.0,BACHELORS,761,San Jose,2280,CA,1,0,,,,,,2012-04-17 09:44:31.147,1,,4.0,3.5,4.5,4.0,5.0,,,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Your peers are excellent and from all walks of life Training is encouraged and done well work/life balance exists",this is not a long term choice and the culture deck is true, 1472362,11891,1343345,,,,761,San Jose,2280,CA,1,4279,Software Engineer,software engineer,1.0,software engineer,1.0,2012-04-27 13:28:18.707,0,2012.0,1.0,1.0,3.5,1.0,2.0,,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"You might work with some very bright people and make good friends Opportunity to learn some very interesting skills and technologies Above market salary as long as it lasts","You might get all verbal accolades and encouragement till one fine day you are told that you are no longer needed! Managers could be picked randomly based on seniority from your peers if one leaves and may have little people skills. Firing, if it happens to you, is public, humiliating and outright insulting with a terse broadcast email. Advice to potential applicants: - Do not close your eyes to all the reviews on Glassdoor, thinking you are too smart too be fired - Do account for the potential time you might have to stay without job while comparing the salary to other places",Treat your employees with respect. 1602269,11891,2865288,MALE,1970.0,BACHELORS,761,San Jose,2280,CA,1,59897,Creative Director,creative manager,1.0,designer,1.0,2012-06-14 07:39:47.337,1,,5.0,5.0,5.0,5.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Innovation is not hampered by unnecessary process. Designs are not approved by executives or committee they are approved by the users. This is an environment that promotes creativity.,You must be able to let your work go. For every test that wins 4 other designs fail. Being able to learn from designs that fail is difficult to do when you are emotionally invested in them.,"Give highly talented, less experienced, candidates an opportunity to interview. Raw talent, in a fully formed adult, at a great company yields great results." 1672509,11891,6113258,MALE,1985.0,BACHELORS,700,Portland,3163,OR,1,126998,CSR-1,inventory specialist,0.912999987602234,inventory specialist,0.912999987602234,2012-06-29 15:35:40.667,0,2012.0,2.0,1.0,4.0,1.0,3.0,1.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Free account good people supervisors when not being forced to d e'er ink the cool aid were very good,Never on the same page upper management lies was told multiple times even the day before that my job was safe woke up the next day and was jobless.,Don't lie to employees and stop blaming poor company decisons on your employees as a reason to let them go 1770771,11891,8690293,MALE,1965.0,BACHELORS,761,San Jose,2280,CA,1,40730,Director,manager,1.0,branch manager,1.0,2012-07-25 10:38:00.707,0,2010.0,3.0,3.0,5.0,3.0,2.0,1.0,NO,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"- great physical work environment in Los Gatos - great co workers: highly motivated, intelligent, impressive experiences. Netflix hires people at the peak of their games - at the time (2007-2010), it was an exciting time of growth in the online streaming space, with consistent growth in the DVD space; fun to be on the cutting edge, and high growth. - great compensation; employees are well paid","- there is a constant sword of damocles (i.e. the threat of removal) hanging over your head. even when you think you are doing well, you can be released unexpectedly, at a moment's notice. (this results in a culture of fear) - there is no career path; Netflix hires you to perform a job, and once that job is over, it's easier for them to let you go rather than retrain or relocate you. - this is not the place to be if you want work/life balance; not family friendly","- missteps from a year ago (i.e. 2011 - Qwikster) have caused a loss of confidence in management - there are still lots of people in the US that want to rent DVDs; much better selection, and much better accessibility. It feel like Netflix is now content to ignore them and move on. What happened to the great customer service that built the brand?" 1793843,11891,1926167,,,,700,Portland,3163,OR,1,356449,Netflix Customer Service Representative,customer service representative,0.9110000133514404,customer service,0.9110000133514404,2012-07-31 13:40:28.713,0,2011.0,2.0,2.0,1.0,1.0,2.0,2.0,NO,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Free food handed out a lot, casual dress code, lots of people in their 20s that you can relate to.","Very confusing attendance policy. If you're not a permanent employee yet basically, you miss a day or two, they'll fire you. Very little support from upper management when dealing with customers. Impossible sometimes to get assistance with problems though they advise that you get their help when needed. I was so stressed from continuously being threatened by my supervisor that I might lose my job I couldn't stand it. If you want to have any sort of healthy work environment, don't work here.",Figure out an attendance policy and stick to it & be absolutely clear. Don't treat your employees like they don't matter either. People will find out & not want to give you business. 1844793,11891,1871412,,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2012-08-14 10:23:36.06,1,,1.0,1.0,1.0,1.0,1.0,1.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Free Netflix account. You also get free self-worth and self-esteem draining sessions with management.,Insane high turn-over. Lack of support from management.., 1887364,11891,11370594,MALE,1968.0,BACHELORS,700,Portland,3163,OR,1,368590,Instant Watch Customer Service,,0.0,,0.0,2012-08-26 09:41:17.617,0,2008.0,4.0,3.0,4.0,3.0,3.0,4.0,YES,Worse,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Pay was excellent. All of the tools were available to do the job that needed to be done.,"Many customers did not understand how to use Instant View, and it was often difficult to explain.", 1952742,11891,240058,FEMALE,1979.0,BACHELORS,761,San Jose,2280,CA,1,0,,,,,,2012-09-14 00:11:01.147,0,2012.0,2.0,3.0,5.0,1.0,2.0,2.0,NO,Same,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"•  Great compensation package •  Free lunch •  Free cell phone","•  The company culture is very cold hearted, they let people go ALL THE TIME, sometimes for good reasons, most of the time not. •  The environment is extremely political that makes it hard to focus on doing a good job. •  A lot of employees are rather negative about the workplace and very open about looking for a job.", 1963639,11891,843300,FEMALE,1969.0,BACHELORS,761,San Jose,2280,CA,1,63697,Manager,manager,1.0,branch manager,1.0,2012-09-17 16:06:01.643,0,2011.0,2.0,2.0,4.0,2.0,4.0,2.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"-Freedom and Responsibility -Able to telecommute","-Very (VERY) cut throat -Upper management doesn't support staff -HR allows upper management to oust existing employees when a new director is hired and wants to bring his former staff over","-Show a little more respect towards employees that actually follow the company values and culture -Management does not practice what they preach (my 360 review from my manager was awesome, however, I managed to hear through the grapevine that he was unhappy with my performance)" 1988080,11891,12951368,MALE,1970.0,BACHELORS,508,Los Angeles,2280,CA,1,54464,Director of Content,content manager,1.0,marketing manager,1.0,2012-09-25 04:40:29.297,0,2010.0,4.0,4.0,5.0,4.0,5.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Netflix's commitment to attracting highly-motivated, creative thinkers throughout the organization means clever solutions and great ideas can come from anywhere at anytime.",There is a certain pressure to perform that comes from the level of freedom granted that results in a percieved sink or swim mentality.,"When I left, there was very little reward or recognition given to managers who mentored or successfully developed staff." 2011414,11891,13181825,,,,477,Las Vegas,2756,NV,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2012-10-02 18:21:07.297,1,,2.0,2.0,4.0,2.0,2.0,2.0,NO,Worse,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"-Free Netflix (streaming plus 8 dvds at a time) -Comfortable Location -Call center environment laid back so you can wear what you like -Fun is encouraged (but not easily attained) -Good Pay -Excellent fun and Training","-3rd Party Call center expectations-with Telus International as the client. (Telus is not as ""laid back"" as Netflix proclaims to be so there is a bit of a disconnect there). -Changes made quickly after start so some training tools were useless such as: -Have to keep up with 3 different metrics--which is fine except for the Average Handle Time is 5.5 min--which in training was not an issue. This metric supports customers who know what they're doing such as: how to use a PC, know what kind of PC they have, IF it is in fact a PC, aware of any info on their devices. In other words a lot of elder cust may feel frustrated that agent is more worried about handle time instead of providing best cust service experience. Double Digits are not your friend. So trying to troubleshoot a technical issue with someone who is not very tech savvy in under 9 minutes or calming an irate cust because the system charged them even though they deserved a free trial or the NUMEROUS calls for payment authorizations which cause a lot of cust to have to keep double the amount of their service cost on their card at all times -Technical training is not a requirement but you'll notice most of Team Leads or CSR2's are very techy--which makes for satisfied cust because they may be able to explain why their internet may not be working properly in a confident knowing manner. Overeducating is a no-no but you will find them doing this. -You are basically encouraged to hurry the cust through the phone call and if they cannot speak English (no spanish support) you are encouraged to have them get an interpreter--also if they are not computer savvy (like some elderly people) you are encouraged to have them try back later when they can get someone to help them. Its basically refer refer refer refer when you can. Not really customer service based or rather not really customer-based. -Telus very strict scheduling environment. Make sure your attendance and adherence are on point -Recording phone calls and allowing you to listen to all your mistakes or rather having a supervisor point out things you did wrong (not much Pos feedback) and write you up for it is supposed to be a method of ""coaching"" but feels more like Big Brother. The threat of being let go is constantly hovering over your head. -The position itself seems highly energetic but is unstable--no career focus there -Turnover is atrocious. which leads to back-to-back calls with no breaks between. Being late or absent on weekends is double the penalty. And the schedule can change without notice.","If you're at a job for 8 hours a day--and it's not supposed to feel like work--then FUN--give us a reminder. Your brain can feel abused after back-to-back calls dealing with some incredibly rude cust with no support from upper management on very common issues such as Payment Auth. Hear your associates. They matter. Without them--you have no company. And without customers--guess what, you also have no company." 2016123,11891,3092334,MALE,1981.0,BACHELORS,699,Portland,758,ME,1,63697,Manager,manager,1.0,branch manager,1.0,2012-10-04 03:55:25.197,0,2010.0,3.0,2.0,4.0,1.0,1.0,2.0,NO,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,The pay rate is excellent.,"the time constraints are tight, the margin of error was not there and the ramifications of failure, be it machine issues, management issues, transportation issues were very harsh. Errors should be minimized, but most problems are out of the control of the management team such as a truck breaking down or a computer crashing.", 2115622,11891,12595646,,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2012-11-07 01:41:16.267,0,2012.0,3.0,2.0,4.0,3.0,2.0,4.0,NO,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Bleeding edge tech company, with great product.",Management cares more about metrics than your work/life balance. The buck always get's passed downhill.,Invest time into long term employees. 2118894,11891,13631670,MALE,1967.0,BACHELORS,218,Dallas,1347,TX,1,46912,Operations Manager,operations manager,1.0,,0.0,2012-11-08 08:00:00.18,0,2008.0,1.0,1.0,2.0,1.0,1.0,3.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Completely on your own for running the business, making day to day decisions on employees (hiring and firing)","High pressure, high stress, little to no room for advancement. High turnover in the management ranks and the front line employees get almost no benefuts. You have unlimited vacation but never get a chance to use it. Micromanaged by every person above you unless things fgo wrong-then you are on your won.","You have great managers int he feild. Let them do the job you hired them to, reward them for the 10-14 hour days, and set back and reap the harvest of their efforts in the feild. Also, as many hub managers as you have turnover, you might need to look at the operational set-up and ask yourself why the average lifesapn of a manager is 12-18 months!!" 2178444,11891,13110351,MALE,1979.0,BACHELORS,700,Portland,3163,OR,1,284394,Customer Service Supervisor III,customer service manager,1.0,customer service,1.0,2012-12-03 10:09:36.803,0,2012.0,1.0,3.0,5.0,2.0,3.0,1.0,NO,Better,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Pay and benefits. They typically pay above scale and provide benefits from the time you become a full time employee.,"Management, on several occasions missed their mark on several key initiatives in the center. Specifically they never had a clue what was happening on the floor in regards to employee satisfaction and were never involved in developing employees to rank up. ""Manage up or out"" was stated on several occasions and this approach is what developed a culture of fear in the call center. High turnover is never a positive motivating factor and management was quick to let go of the people who stood against that ideal.",I would share advice but management seems to agree with Hastings' approach of shooting from the hip and not listening to his trusted advisors. 2196883,11891,16044633,,,,700,Portland,3163,OR,1,0,,,,,,2012-12-10 20:39:18.257,1,,2.0,2.0,4.0,2.0,1.0,2.0,NO,Same,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Very good pay Free movies Popcorn Tools are pretty good for a call center Lots of parking since they keep firing anyone that works on DVD","Horrible benefits. You pay a lot for nothing. Don't be fooled by the extra allotment No vacation policy means no vacations. The managers and HR are always gone. Maybe they get vacation... In last 3 months all the good managers were fired or they work in california HR was a recruiter and hardly knows HR. Now that person runs the center and makes the decisions Outsourcers keep taking our calls and then they mess them up and transfer them to us instead of the survey. Then our DSAT goes up and then we get fired.",Take care of the DVD business or shut it down. Stop making decisions based off what HR says. 2202758,11891,16101973,MALE,1986.0,BACHELORS,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2012-12-12 15:33:14.977,1,,3.0,1.0,3.0,1.0,3.0,2.0,NO,Same,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Free subscription, relatively high pay for the work, fun atmosphere","Completely mismanaged, focus on average call time rather than customer service","I understand labor is expensive, but customer service is more important than cost. Rather than outsourcing to 3rd party call centers that don't know how to answer generic questions about your service and worrying about getting customers off the line, direct those calling to educated representatives who can help them with any issue and not worry about call times. Granted, you don't want people carrying out personal conversations all day, but helping an elderly customer who is not tech savvy or trying to handle a complex billing issue should not be penalized as those are the customers you want to help in order to retain their business." 2260158,11891,12154441,FEMALE,1976.0,BACHELORS,761,San Jose,2280,CA,1,61934,BI Architect,business architect,0.912999987602234,software architect,0.912999987602234,2013-01-08 00:43:50.737,1,,5.0,2.0,5.0,1.0,3.0,2.0,YES,Worse,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great salary , cool company and flexible working hours",chaos everywhere and hire and fire policy, 2350399,11891,17580689,FEMALE,1982.0,BACHELORS,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2013-02-07 13:29:25.67,0,2009.0,4.0,4.0,5.0,4.0,5.0,4.0,YES,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"- Great Benefits - Living wage - Fun environment - Engaging work","- Company tends to shift their focus readily, which can be beneficial at times, but other times very frustrating.","- Work more to promote from within. Constant hiring from outside brings in new ideas, but does little to encourage talented individuals to stay." 2438442,11891,18190780,,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2013-03-07 13:14:49.903,0,2010.0,1.0,2.0,4.0,1.0,1.0,1.0,NO,Same,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,The pay is above average. The environment is kept very clean. The dress code is very relaxed.,"Everything else about the job. I worked for Netflix for 3 months and had to quit. I have never left a job so quickly. It's that bad. You know you're in a culture of fear when the person training your group talks about how they were nearly fired. I was told I would be let go during training if I didn't ""improve"". The problem is they were incapable of telling me what needed ""improving"". I've worked in customer service for over a decade and never been exposed to such a fear based culture. If you read other reviews of Netflix you'll find that most people have had a similar experience.",Stop throwing your customer service under the bus. 2523097,11891,1080112,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2013-04-02 12:41:48.61,1,,5.0,5.0,5.0,4.0,5.0,5.0,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"-Lots of room for innovation. The technologies are fairly new and broad, and there is no bureaucracy and requirements to get approval from top management. Innovation can start at the IC level. -Great compensation. Talent is rewarded generously. I started the job on a large salary, then within 6 months, my manager decided to give me a hefty raise to reward my contributions. -Nice work environment: bleeding edge hardware, new devices always available to play with even before they hit the market, kitchenette well stocked with snacks, drinks and fruits -Smart coworkers -Transparency about company strategies all the way from exec level to you direct lead level","-This company isn't great for people who are starting their career. Training is minimal, and the expectation is that you take educating and training yourself into your own hands, which could be a bit of a challenge to some. If you do not possess the knowledge and the talent to be a good problem solver, don't expect management to train you on solving things. -Job stability could be a concern at times - but as long as you continue to innovate, and stay professional, it shouldn't be a big concern -The packaged free lunch isn't on par with the buffets at other silicon valley software companies like Facebook and Google - but it's still free though, so can't complain much","We're the reigning champions of video delivery, to all platforms. We reach more than 25 million households. We have so much potential for developing new innovations. Invest more in research and trials of radically new ideas. I'm not talking about incremental improvements to the streaming experience, I'm talking about making our customers say ""WOW!"", I'm talking about disrupting markets. Take risks! But please don't make another Quikster - that was pretty stupid, like you all said :)" 2557097,11891,357314,PREFER_NOT_TO_STATE,1994.0,PHD,0,,0,,1,0,,,,,,2013-04-12 21:15:25.28,1,,1.0,1.0,4.0,1.0,1.0,1.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,paid well. work long hours without vacation.,"The culture is bad. They claim they only hiring superstar, but superstars will not go to the company, the engineer quality is so-so.",Your culture is not that great. You company just like Enron 2587972,11891,19158141,FEMALE,1958.0,HIGH_SCHOOL,477,Las Vegas,2756,NV,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2013-04-23 15:39:20.277,1,,3.0,3.0,4.0,3.0,3.0,4.0,,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Relaxed environment: Dress code very comfortable Decent wage: Beats the heck out of minimum wage Free account: as long as you are employed","Too much pressure on AHT. 5.5 minutes to relate, converse and fix issues. Not near enough. Tech team needs to get their act together. Can get 3 different answers to the same question. Need more positive reinforcement. Scare tactics make for constant turnover. 3rd party call center..attendance policy very strict",Let us do our jobs! Stop confining us on time spent with the customer! We have many elderly customers who need more explanation for issues. DSat is stressed way too much. Back off on a few things..and watch that DSat drop! What is more important...a satisfied member..or how many calls we take a day. 2667242,11891,19706955,MALE,1979.0,MASTERS,761,San Jose,2280,CA,1,157142,Senior BI Architect,business architect,0.912999987602234,software architect,0.912999987602234,2013-05-21 11:50:07.28,1,,4.0,3.0,5.0,3.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Good Pay & Fact paced work environment,Fast paced a work environment and no additional perks, 2685106,11891,19829823,,,,0,,0,,1,0,,,,,,2013-05-28 06:03:23.643,1,,4.0,2.0,5.0,5.0,3.0,5.0,YES,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Excellent Salary and fringe benefits Work with a lot of very smart people Nothing is ever too serious. They like to keep it light. Emphasize development of their people","The hours you work can get a little ridiculous sometimes, but again, the salary more than makes up for it The DVD side of the business will eventually shrink out. Only plan on working here if you are a fit for the Streaming business needs.", 2721505,11891,19897073,FEMALE,1971.0,HIGH_SCHOOL,724,Richmond,323,VA,1,214901,Machine Operator II,machine operator,1.0,operations,1.0,2013-06-10 04:55:16.593,0,2013.0,3.0,2.0,3.0,,4.0,,NO,Worse,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"benefit stipend, getting off early in the day","early mornings, irregular hours, constant management changes", 2808044,11891,20381603,FEMALE,1979.0,HIGH_SCHOOL,472,Lansing,527,MI,1,24989,Assistant Manager,manager,1.0,branch manager,1.0,2013-07-10 08:03:15.663,0,2011.0,5.0,5.0,5.0,3.0,1.0,5.0,YES,Worse,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The pay was great, they offer competitive wages for hourly supervisors and salary for the managers within the hub operations. You can advance quickly within the hub. They have wonderful tech support!! They promote great culture and great values within the hub. Most hubs have really great solid group of hourly employees, and management can have vacation pretty much whenever. Company poured gifts on the management at the annual meetings to show their appreciation! They have a really great HR team!","It was really tough to manage work life and home life, due to the crazy hours. You are there until the job is done for the day, so you never have an out time! Upper management beyond the hubs gets a little dicey! Upper management is full of people who only got hired because they knew the right people not because of their talent or embodiment of the company values, and because of that really poor decisions are made when it comes to hiring managers to run the hub operations and when to fire hub managers as well, but HR is there to keep most things in check, The annual management meetings are a giant frat party with an excess of drinking and the only way to get in with the upper management is to rub shoulders with them and drink alongside of them! It also was hard to respect your regionals in the morning after talking with them as they slur their words into a puddle of drool and can't even stand up by 930pm! ? Only other downside was they did pry into your personal life far too often? They wanna tell you who you can hang out with and don't want you fraternizing with anyone outside of work.", 2841092,11891,20634314,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2013-07-20 18:38:32.007,1,,4.0,4.0,4.0,4.0,3.0,3.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great colleagues..... very smart, hard working, and very helpful across all the various teams. Work atmosphere is awesome with lot of freedom and responsibility. Pay is awesome too.",Promotions are rare and can take a while to get., 2843161,11891,2997960,FEMALE,1991.0,BACHELORS,700,Portland,3163,OR,1,126998,CSR-1,inventory specialist,0.912999987602234,inventory specialist,0.912999987602234,2013-07-21 13:21:21.43,0,2011.0,3.0,2.0,4.0,3.0,4.0,3.0,YES,Better,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The pay was competitive for what the job was, and the benefits were excellent even for a temporary employee. The staff, including management, was generally relaxed and friendly. The culture is seemingly relaxed and there is no formal dress code or vacation policy.","The environment was very stressful and it felt like anyone could lose their job at any moment. There is a huge emphasis on stats and if an employee does not measure up, they are terminated. The opportunity to move up isn't nearly as within reach as they make it seem.",Walk the talk! 2859970,11891,20695330,,,,0,,0,,1,0,,,,,,2013-07-25 17:22:41.093,0,2013.0,4.0,5.0,5.0,2.0,3.0,3.0,YES,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Awesome industry; memorable teammates; great opportunity to stand on the edge of the precipice of unquantified technologies...,Never sure which way the wind blows; work hard to develop a team -- and then it's blown away in an instant; turnover is so quick that it's almost unnecessary to unpack your bag.,Give teams more time to blossom; expectation of termination on the whim of management leads to loss of faith in the overall mission of the company. 2882603,11891,20769916,,,,0,,0,,1,0,,,,,,2013-07-31 16:59:23.727,0,2009.0,3.0,3.0,5.0,4.0,3.0,4.0,NO,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Nice location, ok free lunches",Always worried you will be fired, 2982691,11891,21096675,,,,724,Richmond,323,VA,1,46969,Operations Supervisor,operations manager,1.0,,0.0,2013-08-27 10:40:42.117,1,,5.0,5.0,5.0,5.0,4.0,5.0,YES,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great pay, time off, benefits compensation. Awesome hours. They promote teamwork among their employees. Upper Management has open door policy and they are extremly approachable.",DVD side of the company is getting smaller due to more new customers utilizing the streaming service.,Keep up the level of interactivity with the employees. Shows everyone that they are valuable to the company and they are recognized 3016544,11891,18148162,,,,0,,0,,1,0,,,,,,2013-09-05 13:48:00.813,1,,5.0,,,,,,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Low BS. Small agile teams. A lot gets done. Less se rest. lot of sharing of information. Accountability Freedom",A lot of luck in career path...to be fair to Netflix...acknowledged by management.,Keep up the good work 3034329,11891,2420015,,,,508,Los Angeles,2280,CA,1,205855,Digital Account Specialist,account specialist,0.9110000133514404,sales representative,0.9110000133514404,2013-09-10 08:47:51.723,0,2013.0,4.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,High Salary // Free Lunches // Unlimited Vacation // Flexible Hours,Office Politics // Limited Growth,"Focus on what matters most, the business instead of office gossip." 3042416,11891,21279206,,,,761,San Jose,2280,CA,1,0,,,,,,2013-09-11 22:15:43.407,0,2012.0,3.0,3.0,5.0,2.0,1.0,3.0,NO,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Open engineering discussions. Love new technologies. Willing to take on risks.",Willing to take on risks but mistakes are costly.,"Slow down, don't try to force round pegs into square holes." 3174965,11891,1414048,,,,0,,0,,1,8339,Warehouse Associate,,2.0000000267028642e-10,,2.0000000267028642e-10,2013-10-13 06:55:25.753,0,2009.0,3.0,3.0,2.0,3.0,2.0,3.0,NO,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Easy interview. Lots of quiet time. Ripping envelopes can be kind of a zen experience if you look at it that way,"early, short hours. facilities are often far enough away from residential areas that the gas cost basically negates 1/4 of your work day's wages. No social interaction. VERY Repetitive.",Find some way to give people full time hours so that that you don't have a constant revolving door with employees. 3244254,11891,15884218,,,,0,,0,,1,0,,,,,,2013-10-29 08:50:09.76,1,,4.0,3.0,5.0,4.0,4.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great comp, great colleagues, goal oriented, company values are taken seriously.",Average quality does not work at NFLX,keep up your good work! 3255896,11891,21908546,MALE,1968.0,HIGH_SCHOOL,700,Portland,3163,OR,1,56188,Call Center Support Staff,support staff,0.9110000133514404,retail representative,0.9110000133514404,2013-10-31 15:39:34.603,0,2010.0,1.0,2.0,2.0,1.0,1.0,1.0,NO,Same,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Some great people there (fellow employee's),"Every call you get can result in a survey with either a ""yes"" or ""no"" if they were satisfied with Netflix. You can get anywhere from 40 to 120 calls a day and the survey feedback was instant, meaning as soon as the caller input their survey you were notified. 2 ""No's"" could wipe out a whole day of ""Yes's"" and a lot these callers were incredibly unstable. Anything from people not remembering their password to the website to death threats. You had just 4 minutes to try to make them happy somehow and get them off the line before you got an instant message asking what the problem was. If you had to many ""No's"" you get fired on the spot. Call time too long? Fired. People came and went so much I didn't want to get to know them well because I knew they'd be out the door shortly. I had an incredible team coach that had a lot of faith in me which allowed me to persist in this enviorment. When the whole ""separate dvd shipping and online streaming"" failed they fired him and many, many others. I hung around for 9 months before I quit, the pressure to make metrics was savage and it was estimated that only 5% of the employee's would make it to a full year. I could go on with situations where the customer was extremely abusive, said no to the survey and went way way over the 4 minutes I was allowed only to have my job threatened for not meeting metrics but hopefully you get the idea.",My advice to management? I wouldn't know where to begin. 3259614,11891,15556884,FEMALE,1985.0,BACHELORS,508,Los Angeles,2280,CA,1,0,,,,,,2013-11-01 15:30:18.153,1,,3.0,3.0,4.0,3.0,1.0,4.0,NO,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great Benefits, Freedom and Responsibility culture. Ability to express own ideas.","No work life balance. High Pressure to be a shark. Political games for advancement. Claims to be transparent, but is not.",Practice what you preach. 3277462,11891,21977182,PREFER_NOT_TO_STATE,1989.0,,477,Las Vegas,2756,NV,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2013-11-06 12:27:17.143,0,2013.0,4.0,2.0,3.0,3.0,3.0,3.0,YES,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"It is an OK environment to work in for a call center. Desk job, no personal electronic devices allowed while on shift (no cell phones, mp3 players, etc...), unlimited streaming plan with 8-out DVD/blu-ray plan, great co-workers and good system to get assistance with issues the rep does not know how to handle","Rude customers, reviews/performance based on customers opinions of you", 3319654,11891,3013068,MALE,1980.0,BACHELORS,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2013-11-16 09:24:24.66,0,2010.0,3.0,3.0,4.0,2.0,4.0,2.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,The pay for a customer service call center position was great and there were tons of overtime opportunities,High pressure to meet customer satisfaction goals,Treat you employees like people and not a metric 3325885,11891,319214,MALE,1973.0,BACHELORS,0,,0,,1,0,,,,,,2013-11-18 08:51:11.977,0,2013.0,4.0,3.0,4.0,2.0,4.0,5.0,YES,Better,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Surrounded by motivated individuals with high levels of talent. A culture like no other. Freedom and responsibility. Compensation and benefits. Work life balance",Nothing negative to say at this time., 3356735,11891,21966446,FEMALE,1967.0,HIGH_SCHOOL,700,Portland,3163,OR,1,284394,Customer Service Supervisor III,customer service manager,1.0,customer service,1.0,2013-11-25 20:59:02.453,0,2013.0,4.0,5.0,4.0,4.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,The company's innovative outlooks and potential future campaigns keeps it as the leading edge of technology,Customer service may sometimes be the last to know about marketing strategies/campaigns until calls hit the customer service agents.,Continue to strive for customer service results in order to help develop that outstanding rapport with the clients 3393953,11891,22328091,,,,0,,0,,1,0,,,,,,2013-12-06 23:44:53.65,1,,5.0,3.0,5.0,3.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"- Very smart, self-motivated colleagues - Flat organization - Fast and constantly innovating - Clear feedback - Huge importance put on freedom and responsibility - Unbeatable vacation policy - Big impact doing any role - Ability to be a part of overall business strategy","- Tendency to debate, even on small decisions - Extreme adherence to testing and data",Find more ways for employees to grow 3422459,11891,21306608,,,,700,Portland,3163,OR,1,46043,Customer Service,,2.4999999848063226e-09,,2.4999999848063226e-09,2013-12-15 00:50:37.977,1,,4.0,3.0,4.0,4.0,3.0,3.0,YES,Better,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Feedback is appreciated and constantly given.,Lack of moving up. Tenure is not considered at all.,None. 4201596,11891,1729582,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2014-05-09 22:59:09.713,1,,2.0,2.0,3.0,2.0,2.0,1.0,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Generous Compensation. High productivity enivronment, you can feel sense of accomplishment.","Culture of Fear. There is no second warning. But you are let go.", 4367187,11891,23851663,MALE,1967.0,BACHELORS,0,,0,,1,0,,,,,,2014-06-08 12:55:23.903,1,,4.0,2.0,3.0,3.0,4.0,3.0,YES,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great pay and employees Fun work environment Progressive product Excellent work/life balance","No annual raises, bonuses or performance reviews Little opportunity for advancement", 4367850,11891,21127849,FEMALE,1991.0,MASTERS,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2014-06-08 16:10:44.64,0,2011.0,3.0,2.0,4.0,1.0,2.0,1.0,NO,Same,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,24 hours a day available for setting schedule. I was paid very well through the temp agency and then was given a good raise after I was hired on. There was also a lot of windows and a cheery looking appearance.,Constant changes in team organization and fear filled environment. There were mental health hotline tear aways in the bathrooms. It wasn't an easy place to work because management constantly hounded you if you made a single mistake., 4415774,11891,23556253,,,,196,Columbus,2235,OH,1,61340,Production Worker,production worker,1.0,production associate,1.0,2014-06-16 15:08:36.503,0,2012.0,4.0,4.0,5.0,5.0,5.0,5.0,YES,Worse,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,We did get to work forty hour a week.,Making sure the DVD where mailed out on time., 4581243,11891,25638774,,,,0,,0,,1,0,,,,,,2014-07-15 00:48:41.567,0,2014.0,4.0,3.0,5.0,2.0,5.0,2.0,NO,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"pay, seemingly lax supervisors. food karts",All of the survey policies got to be overwhelming.,Treat folks better. 4704108,11891,21393262,FEMALE,,,0,,0,,1,0,,,,,,2014-08-02 15:52:22.61,0,2012.0,4.0,3.0,5.0,4.0,4.0,4.0,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"No micromanagement Get work done - with the Freedom and Responsibility attitude allows flexibility Need to be pro-active and self starters and constantly deliver",might be intimidating for anyone not used to working at the fast demanding pace,Loved the transparency and the faith execs had on each one of us - making us feel we belonged 4740142,11891,69357,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2014-08-07 23:07:34.69,1,,5.0,4.0,5.0,4.0,5.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"* Freedom & Responsibility culture. Everyone in the company knows the company's direction well. We are responsible for helping the company move to the right direction and we are free to choose how to help the company. * Transparency. The management team spends time with everyone in the company explaining how the company operates.",* No training program. You are on your own to improve your technique skills.,"I hope that the top management get more feedbacks from everyone in the company. We are a very focused company. However we may find another big thing if we spend some resources on innovative ideas, which do not match the company's focus." 4825069,11891,26673335,FEMALE,1984.0,BACHELORS,700,Portland,3163,OR,1,20961,Technical Support,technical support,1.0,technical support,1.0,2014-08-21 17:07:32.67,0,2013.0,1.0,1.0,2.0,3.0,3.0,2.0,NO,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Starting wage was decent and the weekly pay (through the temp agency) made budgeting easy. Subscription perks were a feature (free discs and streaming, max package).","Being lied to about converting from temp employees to actual Netflix employees, having the conversion scheduled then canceled, not willing to take into account the general unhappiness of the customer and thus terminating good employees.",Treat your employees with respect and follow through on your promises. 4894408,11891,26911655,,,,0,,0,,1,0,,,,,,2014-09-02 15:54:15.92,1,,4.0,3.0,5.0,3.0,5.0,5.0,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Pretty much the whole cultural deck - highlights are compensation, no micromanagement and the vacation policy.",I honestly don't have any big complaints about working here., 4994972,11891,533992,FEMALE,1974.0,HIGH_SCHOOL,761,San Jose,2280,CA,1,10760,Senior Systems Administrator,systems administrator,1.0,systems administrator,1.0,2014-09-18 08:43:41.217,0,2010.0,2.0,2.0,5.0,2.0,1.0,1.0,NO,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Leeway to learn and gain experience with diverse technology. Pay was above market. Work with fantastic people. Free subscription & good ""product"".","People are treated like toilet paper. It is not a ""family"", this is true, but it is not a ""team"", either. The group I worked in processed hires & fires access rights: I have never seen so many people fired, without warning, while they were ON vacation - leaving our group to receive and deal with calls from confused people (some of them Directors of hubs), who returned ready for work to no access and no information on what was happening. Lousy communication between groups. Excessively High turnover - instead of leveraging employee knowledge & experience - people are overworked, used up, & thrown out like trash - the alumni group should read ""NETFLIX PTSD Group"". 80 hr work week *minimum*. No work-life balance. I had 4 managers in 1year of employment & the entire team I was on was replaced during that time and (you guessed it) one of the most awesome employees was fired while he was *ON* vacation: *THAT* was extremely awkward, as he was stellar...it was just a regime change.","As if they care what former employees think: Treat people like human beings and show some basic respect. Have *meaningful* employee-management meetings and encourage open communication instead of the ""keep doing what you're doing"" until people are blindsided by termination." 5013649,11891,24496248,,,,236,Detroit,527,MI,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2014-09-21 15:47:04.14,0,2011.0,5.0,1.0,2.0,1.0,1.0,5.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Steady income same amount every week biweekly ! Ability to work overtime , Experience gained .","No respect no breaks no justice, worked in the call center for almost a year, doesn't promote from within .",Please treat your employees like people and not numbers 5037786,11891,27048720,FEMALE,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2014-09-24 20:35:59.407,1,,4.0,1.0,3.0,1.0,2.0,2.0,NO,Worse,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"guaranteed hours, Free Netflix, Great benefits. The people that work here are pretty cool","boring work, your job is based on customers saying that they are satisfied with the Netflix experience which really has little to do with you. And you start at 14.hr and that is where you will stay forever.",We are not cattle. 5073758,11891,14934145,MALE,1976.0,BACHELORS,761,San Jose,2280,CA,1,17832,Senior Research Engineer,research engineer,1.0,hardware engineer,1.0,2014-09-30 14:58:02.167,1,,5.0,4.0,5.0,4.0,5.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Very collaborative environment, great colleagues, great pay, people are adults.","You have to be self-driven and proactive to get trained, and a lot of training is on the job, but this is by design.", 5177056,11891,20565941,MALE,1975.0,BACHELORS,508,Los Angeles,2280,CA,1,39740,Senior Marketing Manager,marketing manager,1.0,marketing manager,1.0,2014-10-15 16:01:30.707,1,,2.0,2.0,5.0,2.0,4.0,1.0,NO,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Excellent Salary and benefits; catered lunches. Everyone at Netflix is very talented, smart and professional","There's very little understanding of the 'Freedom and Responsibility"" mantra. The culture tends to promote throwing each other under the bus mentality. The marketing department has very little direction. Reminded me of a kids soccer game; everyone huddled up around the ball without any direction on where to go. Would really benefit from some consistent direction and communication.","Consider establishing better forms of communications and direction for entire teams and individual employees. Many people are spending their days confused on direction, goals and job responsibilities (areas of focus and ownership)." 5207091,11891,27685270,,,,0,,0,,1,0,,,,,,2014-10-20 10:47:10.677,1,,3.0,3.0,3.0,4.0,2.0,5.0,NO,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"progressive work environment, great internal work culture",company used to be rated number one in customer service because it believed a happy employee would produce better work. Company has lost focus on employee appreciation and happiness. Pain in the -- customers, 5256217,11891,11614874,,,,0,,0,,1,0,,,,,,2014-10-27 11:47:10.963,1,,5.0,4.0,5.0,5.0,5.0,5.0,,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Always innovating and moving forward.,I enjoy working here - no cons for me., 5324232,11891,28279681,,,,761,San Jose,2280,CA,1,55668,QA Engineer,qa engineer,1.0,quality assurance,1.0,2014-11-05 19:37:56.09,0,2013.0,5.0,3.0,4.0,,4.0,5.0,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,The QA department when I was there was small and friendly. They give you plenty of flexibility to do the job the way it needs to be done without lots of micromanagement.,"Not a lot of job security or advancement potential. If you can't produce the kind of results they're looking for you won't last long, and even if you do you probably won't move up much unless you really really want to.", 5375777,11891,861989,FEMALE,1984.0,BACHELORS,508,Los Angeles,2280,CA,1,51947,Content Operations Manager,operations manager,0.9110000133514404,,7.167399871832457e-06,2014-11-13 16:14:02.633,1,,5.0,4.0,5.0,5.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Being part of an innovative and transparent company has kept me working here for several years. Not only do I love what I do, but what keeps me here is the environment. We live out the culture deck. Politics do not prohibit me from doing my job or speaking out when I have a recommendation on what could be better. Collaboration is encouraged, and it's easy to do when you have high-performing peers and understanding managers.",None to reference at this time.,Keep up with the great transparency. 5393784,11891,493,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2014-11-17 10:24:13.173,1,,4.0,3.0,5.0,4.0,4.0,4.0,NO,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Excellent salary, smart people, great time flexibility, satisfying projects. The company values of freedom and responsibility are really like treating employees like adults and trusting them to execute the best overall decisions for the company, which is effective when enough context is given. Innovation and experimentation is rewarded well and many opportunities for ongoing education are offered.","Internal politics. Lots of blame game behavior played as subtly (yet transparently if you pay attention) as possible. Some managers spend too much time in the code instead of managing their team. I had the experience of offering many recommendations for improving team performance and not having them implemented because the culture here is to just do what you want and either get rewarded hugely or sacked. Management coaching appears to be improving, but inconsistently applied. I've seen people who need to be let go stay on for a long time with many opportunities to change and people who were very competent let go without much warning that they need to change something. I've also seen projects executed that solved the business problems presented but were dropped because management didn't like it rather than some other specific reasons.","Management is not about process, I think Netflix has that correct. Excellent management is about getting problems out of the way of employees so that they can excel and about managing interpersonal conflicts so that a team can leverage one another's strengths to push the team higher than before. I think this element is missing on some teams at Netflix and that there is too much emphasis on daily high performance (important) and little building of loyalty or camaraderie." 5436741,11891,530188,MALE,1979.0,MASTERS,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2014-11-24 23:27:06.357,1,,5.0,3.0,5.0,5.0,5.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"* Culture deck is very close to accurate. From my experience, few things have differed from the information available publicly. I was concerned that there would be a 'culture of fear' before I joined but it has not been so. * Exceptional senior management. They keep the company on course, share information freely, are incredibly knowledgable, and open to answering any employee questions. I have never been more impressed with a senior management team. * Comp and benefits are outstanding. I started about a year ago and since then the company has increased my salary by over 50%. Having had recent, competitive offers, it is truly top-of-market pay. * Good work-life balance and unlimited time off.","* No formalized training or advancement. If you want to try out different teams or roles this isn't the place. * No long-term career objectives. Nearly every single engineer has the same title so there are no career goals to work towards. This also means no promotions (unless you're in management). * All engineering positions are based out of Los Gatos. If you live elsewhere in the Bay, commuting is a requirement.","Great place to work overall. My biggest request would be to provide the opportunity to work in other teams for the experience, learning, and novelty. Additionally, I personally feel that it would be beneficial to have long-term career goals and objectives to work towards." 5512018,11891,183832,,,,761,San Jose,2280,CA,1,54687,Director of Engineering,engineering manager,1.0,engineer,1.0,2014-12-09 23:30:23.42,1,,5.0,5.0,5.0,5.0,5.0,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Excellent environment for smart and motivated SW devs. Very little politics. Technology leader. Very focused on streaming video on demand. Value smart devs, not 24-7 heros. Tremendous opportunity to influence video and entertainment industries.","If you are a task-oriented dev, if you need an architect or manager to give you a list of deliverables, you will not do well at Netflix. If you are a control-freak you will not do well.", 5516138,11891,521055,MALE,1983.0,BACHELORS,508,Los Angeles,2280,CA,1,0,,,,,,2014-12-10 13:00:09.357,1,,4.0,4.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"- The company has amazing work culture. They encourage personal responsibility, so you're allowed to work the way you like to work as long as work is getting done. - All teams appear to be very clear and transparent with regards to strategy. I knew exactly what I was doing, why I was doing it and what the overall objective was. Lots of clear communication and collaboration. You think this would be a no brainer for all companies, but this is increasingly rare so it's great to see Netflix embrace communication. - Plenty of parking in the Beverly Hills office. - Catered lunch EVERYDAY.","-Lack of new employee onboarding for your particular role. When you're new, everyone is really busy so there is rarely time for you to sit down with someone and learn the processes for your role that are specific to Netflix. A lot of it is learning on the fly and asking questions as they come up. This is fine if you're a fast learner or have a lot of experience for your role, but for others this can be a very difficult roadblock that can affect campaigns early on and stifle rapport building within teams",You have created an amazing product and an amazing place to work. Keep going! 5528570,11891,28988657,,,,761,San Jose,2280,CA,1,39740,Senior Marketing Manager,marketing manager,1.0,marketing manager,1.0,2014-12-12 09:38:38.64,1,,4.0,4.0,5.0,4.0,3.0,5.0,YES,Same,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Everyone I work with at Netflix is incredibly smart, thoughtful and ready to challenge ideas. It's a great place to foster innovation and the culture of you setting your own hours and vacation time can't be beat.",There are times when changes are put in place by brute force (C-level said so) that is in such a clash with the rest of the culture that it is upsetting and derails the ideation process.,"Promote more from within, and have peers interview new candidates." 5653637,11891,29416038,,,,508,Los Angeles,2280,CA,1,205855,Digital Account Specialist,account specialist,0.9110000133514404,sales representative,0.9110000133514404,2015-01-07 22:09:59.187,1,,2.0,1.0,4.0,1.0,3.0,1.0,NO,Same,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Lunch, healthcare, experience and unlimited vacations.","No growth and the culture IS too good to be true, we live and breed fear.",Management fears there own position that they can't efficiently manage their team. 5684652,11891,1723695,,,,761,San Jose,2280,CA,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2015-01-12 22:22:27.86,0,2011.0,1.0,2.0,3.0,1.0,2.0,2.0,NO,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Free Netflix (8 DVD plan + streaming), benefits, time off policies.","They treat you like a ""Number"" instead of a person, definitely need a ""thick skin"" for this job, Expect to work odd hours if you don't have seniority for choosing shifts.", 5745637,11891,29744416,,,,0,,0,,1,0,,,,,,2015-01-21 14:28:39.177,0,2014.0,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,well I want to be successful and I crave success more than ever and I feel like there's more opportunities at this job .,Trying to help as much people as you can in an orderly manner.,always think positive. 5802469,11891,28607086,,,,761,San Jose,2280,CA,1,150784,Senior Position,,0.0,,0.0,2015-01-28 19:20:50.043,0,2014.0,1.0,1.0,4.0,1.0,1.0,1.0,NO,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Great Pay. Benefits and perks. Catered Food.,"No proper training. No room for error or else you will get fired culture. Politics. Arrogant Managers. I worked at Netflix for almost 5 years and I've always had great feedback during 360 reviews except for 1 person. That person who was new to the company gave me a bad review last year and that's the reason I lost my job. My manager made that review as a back-up to lay me off and totally lied that I am no longer fit for the job. Feeling betrayed and unjustly fired.",Be aware.. What goes around comes around! 5982064,11891,30235314,MALE,,,761,San Jose,2280,CA,1,40730,Director,manager,1.0,branch manager,1.0,2015-02-23 19:15:21.86,1,,5.0,5.0,5.0,5.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Freedom and Responsibility from the culture deck is true Super smart people that love what they do Awesome brand Compensation is top of market","Things move quickly; sometimes hard to keep up High performing culture means there is pressure, but deliver rather than worry and you will be fine",As we grow we need to consider other means of communication. Memo's are great but we need to find more efficient means of communicating. 6067796,11891,472492,PREFER_NOT_TO_STATE,,,761,San Jose,2280,CA,1,0,,,,,,2015-03-06 23:01:10.967,1,,4.0,3.0,5.0,4.0,2.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Company moves fast and you can be very productive. Minimal bureaucracy. Generally good at attempting to disseminate vision from top-down. Strong technical contributors and great peers. Most policies and practices are employee-friendly (in that there's little impediments to getting stuff done). Company does get rid of low-performers regularly.,"As with many rapidly growing organizations, there's some chaos and politically-biased positioning during the changes. Some managers are focused too tactically on product today, not strengthening the team and products for future. If you need to work at a place where things don't change much or where you can know you'll be employed for years--this is not the place for you. Work load can be heavy at times (but the work itself is interesting and fun).","As the company continues to move from a maverick streaming technology startup to a operations-focused content provider, there should be more discussion about how the culture and product is changing and how it needs to shift more. In the past 5 years, engineer headcount has more than doubled -- how can we continue to adapt our management and development at the same rate of success (or better) with this much larger org?" 6155151,11891,2004004,,,,0,,0,,1,0,,,,,,2015-03-19 21:45:05.157,1,,1.0,1.0,3.0,1.0,1.0,1.0,NO,Same,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,The free account was pretty good.,Managment has no idea what they are doing!,Get a clue 6175831,11891,31100628,,,,236,Detroit,527,MI,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2015-03-23 11:50:21.653,0,2013.0,1.0,2.0,2.0,2.0,1.0,2.0,NO,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Fun environment if you are young,"Hours, people, survey, they tell you they don't car about your outside life",Hire more mature people 6220285,11891,30889220,,,,508,Los Angeles,2280,CA,1,12906,Marketing,marketing,1.0,marketing manager,1.0,2015-03-29 20:58:11.06,0,2014.0,3.0,3.0,5.0,2.0,2.0,3.0,NO,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Freedom & responsibility, creative atmosphere, free lunch and snacks","Freedom & responsibility on a superficial level, lots of politicking and waiting for people to dig their own graves, not much support or nurturing of talent","Put aside your own insecurities and recognize talent, let people shine, it doesn't take light away from you, it enhances your genius." 6228968,11891,31331653,,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2015-03-30 23:51:40.597,0,2011.0,2.0,2.0,2.0,1.0,2.0,1.0,NO,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Provide fairly well-stocked break room and often spring for pizza for everybody.,Management can't seem to get a grip on what method to use to manage operations and employees. Ever-changing operations plans leave employees bewildered and often paranoid.,"Yes, you're making tons of money and your stock is exorbitantly and obscenely high, but it's all at the expense of your employees. Learn how to manage people with a little respect for the individual and stop changing the workplace standard operating procedures so often. It confuses the masses, including those who manage and supervise." 6275722,11891,1132654,,,,761,San Jose,2280,CA,1,46157,Data Engineer,data engineer,1.0,database engineer,1.0,2015-04-06 21:31:40.623,1,,5.0,5.0,5.0,5.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Working with stunning colleagues Solving complicated problems",None at all.. none at all.,Keep up the great work with holding us true to our culture! 6316994,11891,31600852,,,,508,Los Angeles,2280,CA,1,0,,,,,,2015-04-11 17:51:30.863,0,2015.0,1.0,2.0,5.0,1.0,2.0,3.0,NO,Worse,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Health Plan, Salary, Lunch served daily, Relaxed dress code, Everyone is friendly, SNACKS","There's a reason the benefits package is so great. You will be afraid and you will stress about your job constantly. If you're lucky, you'll be in the right department, but more likely you won't be given really any training. If you do make it past the six month mark without being let go you will only last to about a year or so before you will need to move on. Most of the people you got hired with will be gone within two months and they were all excellent workers. Not okay - scary. Definitely take the job so it gets on your resume. It will open doors as other companies are starting to pick up on the fact that Netflix is awesome at recruiting (every excellent candidate on a job hunt knows the name and applies), but this company is BAD at keeping these people. I wish you good luck and work YOUR BUM OFF because it won't last.",You manage the company poorly. Autonomy is great as long a there is some sort of check in system and it's not all a political crap storm where the new people aren't actually helped. 6380988,11891,31777369,,,,700,Portland,3163,OR,1,45836,Csr1,,0.0,,0.0,2015-04-19 09:27:13.857,0,2013.0,1.0,1.0,2.0,1.0,1.0,1.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"- Unlimited overtime - Snacks in the break room - Fast moving - Meeting a lot of new people - $14/hr for no education required - Benefits","- Incredibly high turnover of employees. Rather than investing in training, they just hired large swathes of people and then fired the ones that they didn't like. - A lot of burn out. People getting overworked was very common. On my first week there a girl burst into tears, ran out of the building, and didn't come back. - Completely unrealistic expectations on calls. For example: 97% of callers have to rate you positively at the end of the call; the call needs to be under 3.5 minutes; you cannot transfer more than X amount to a supervisor; you have to keep the replacement CDs you send under X amount - Everything, from the time you spent in the restroom, to the time you spent on a certain type of call, is broken down to the second and charted - Honestly the most hostile environment I have ever been in. I went in every day thinking I would be fired. After 1 year and 1 month of working there (generally 50+ hours a week), I got fired for burnout.","Relax a little bit. This was a toxic environment. I went through 6 supervisors during the time I was there, including a month and a half of no supervisor at all. And I was only there 13 months!" 6437296,11891,2334970,MALE,1980.0,MASTERS,761,San Jose,2280,CA,1,0,,,,,,2015-04-25 11:02:43.997,1,,4.0,4.0,4.0,5.0,4.0,5.0,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,You are treated as an adult. Minimal micro management. You are expected to take the lead for your projects. Your have ample space to try out your things and PMs are willing to listen and try out your ideas via an AB test.,I'd love to have an on-campus gym. They do have one shared by Aventino (the apartment community next to it). Ping pong tables and Sauna bath needed :),You are doing a great job! Thanks for inventing such an unique culture and exercising it for more than a decade. 6595853,11891,32381676,,,,700,Portland,3163,OR,1,45837,CSR2,,0.0,,0.0,2015-05-14 00:56:36.09,0,2015.0,2.0,1.0,1.0,1.0,1.0,1.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Locker room to shower in after riding bike to work. Not having to engage Sr Management who always hid on the Bridge.,"No way for raises or growth professionally. Saw 18 Supervisors escorted out of building one by one by management, who were the first round of cuts after over staffing. High turnover. You cannot expect problems to be solved in 4:20 and basing a metric if the customers happy with a Y or N answer and only allowing 5/100 to be no was ridiculous.", 6613395,11891,6436904,MALE,1984.0,BACHELORS,0,,0,,1,0,,,,,,2015-05-15 16:48:15.85,0,2011.0,3.0,4.0,4.0,4.0,2.0,4.0,YES,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Recruiting came first. Managers were trained to hire their teams.,work life balance not as it seems., 6627332,11891,32124064,FEMALE,1978.0,BACHELORS,700,Portland,3163,OR,1,145843,Customer Service/Tech Support,computer support specialist,0.8458019495010376,computer sales,0.8458019495010376,2015-05-17 19:16:34.917,1,,4.0,2.0,3.0,1.0,2.0,3.0,,,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great co-workers and supervisors. Free coffee, tea, oatmeal, cup of noodles, and the occasional pancake breakfast. Free Netflix was a nice bonus. Able to surf non work websites such as imgur, facebook, and linkin while at work. Communicated with coworkers on facebook almost as often as I did thru work chat. Pretty chill environment considering it was a call center. Metrics were very reasonable and not that big of a challenge to reach. Days off weren't hard to get if they were scheduled way in advance (at least 6 weeks).","No pay raise the entire time I was there, everyone was paid the same rate and nobody got a pay raise unless they changed jobs. In fact our pay in benefits (used to have 10k allowance per year and anything not used was put into our paycheck) was taken away - at the same time the CEO got a $1 million bonus, hmm.... Felt like a dead end job. No opportunity to advance beyond the call center. Often had to be the bearer of bad news to customers (price change, delivery changes) and found out from customers before company told us.","Don't treat employees like they can't tell what you're really doing. We knew $1 million bonus money came out of our benefits fund. Trying to ""positively position"" a statement when we do that all day to customers feels demeaning. Just give it to us straight. Also, tell us what's happening BEFORE a customer tells us. Just makes the company look bad when they know before we do." 5453748,11891,22131631,,,,761,San Jose,2280,CA,1,4279,Software Engineer,software engineer,1.0,software engineer,1.0,2014-11-29 07:10:21.487,0,2011.0,4.0,3.0,5.0,5.0,4.0,3.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Very friendly environment, good buzz",No cons really. Its a pretty hectic pace at times, 5521826,11891,28967394,MALE,1970.0,MBA,761,San Jose,2280,CA,1,23531,Senior Engineering Manager,engineering manager,1.0,engineer,1.0,2014-12-11 09:14:30.887,1,,4.0,4.0,4.0,4.0,4.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Netflix is singularly focused. They want to provide great family content for their subscribers to enjoy. By doing that, people feel they are getting the most from their monthly subscription. They have a robust service that is well architected, and they have discipline that has been honed for over a decade to become the best at what they do. As so many leadership books say, you can tell way more about someone by what they say NO to, and how well they can say NO. Netflix doesn't do ads, pay-per-view, purchasable content, or porn. Just thoughtful, edgy, and family programming so you can enjoy your subscription. They're bigger than people perceive, around 3,000 at time of this writing, but still have that startup feel of ""just get stuff done."" They get rid of all unnecessary process, so even in management, I can spend most of my time focusing on adding value to our customers instead of administrivia.","Netflix prides themselves on hiring super senior people that are like a pro team. Everyone is treated like a professional. You won't find any interns at Netflix. You'll only be working with people that have been in the industry and are smart at what they're doing--but that doesn't mean they're smart at everything. So some coordination and challenging of each other is necessary for success. If you're more introverted and don't speak up much, and not much of a self-starter, this isn't a good company for you.","The singular focus is fantastic, but a little bit of effort toward leadership development would help the company through the next growth spurt it needs and assure we can grow our next level of executive leaders from within." 5522803,11891,28588823,MALE,1958.0,MASTERS,0,,0,,1,0,,,,,,2014-12-11 11:45:14.51,0,2014.0,1.0,1.0,3.0,1.0,1.0,,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Compensation was good. That's about it.,Management is horrible. Bumbling idiots. They only know two ways to address a problem. Write an algorithm or fire people. It's a culture of firing., 5599758,11891,29220861,MALE,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2014-12-28 20:19:44.44,0,2014.0,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Lots of freedom and autonomy. No nonsense around things like expenses, vacation, etc. Just be professional and make sure you're helping you're team be effective and pretty much everything will be okay.","Since you get near total autonomy, figuring out just _what_ to do can be challenging. You have to consider options carefully. It's also easy to get a bit of imposter syndrome since you're working with some of the very top names in the industry.","Keep it up! Only thing I would maybe change is to add a bit more emphasis on the importance of building personal brand and a bit more transparency about how compensation review works." 5650657,11891,13036366,MALE,1975.0,BACHELORS,0,,0,,1,0,,,,,,2015-01-07 13:57:22.613,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Very Stable, great enviroment, excellent remuneration. I have been with the company for over 7 years now and have grown a lot in the company - Both Mentally and Financially ( My salary has more than doubled over my stay). Culture is a big thing here and if you do not fit then you do not stay.","There is a culture of freedom and responsibility and if you are coming from an organization which is very bureaucratic you might have a culture shock here. The immediate response people get are, ""There is no work-life balance"", ""There are no controls here"".. When in reality at Netflix expectations are for you to be independent and productive.",Continue the good work 5696277,11891,22776458,FEMALE,,,761,San Jose,2280,CA,1,55403,Purchasing,,0.0,,0.0,2015-01-14 11:20:02.753,1,,2.0,3.0,4.0,1.0,1.0,1.0,NO,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great Product, Driven culture, Cross Team Collaboration.","There are a couple of cons that seem to be proving to become obstacles for productivity. My Director loves to bully and has fired the valuable individuals on our team. She is afraid of anyone that is smarter than her that also contributes and gets recognized for their contribution. Instead of building a great team, sadly this Director manages two unrelated teams with no knowledge on how to manage either. She thrives on driving fear. Sad as most of the people here are genuinely great people.",Don't sacrifice two great teams for a poor director. 5783341,11891,29862455,MALE,1981.0,BACHELORS,0,,0,,1,0,,,,,,2015-01-26 19:33:55.293,1,,4.0,4.0,3.0,4.0,5.0,3.0,YES,Same,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Every day is different and you can leave it at the door on the way out. Free food.,DVD side will be closing in a few years., 5875855,11891,28447998,,,,700,Portland,3163,OR,1,45836,Csr1,,0.0,,0.0,2015-02-08 14:23:53.927,0,2011.0,2.0,2.0,4.0,2.0,1.0,2.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Great facility. Relaxed atmosphere once you get there,Will fire you for being late no matter what the reason, 5894008,11891,23177389,,,,0,,0,,1,0,,,,,,2015-02-10 21:50:36.847,1,,3.0,3.0,3.0,4.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The can do, us against the world spirit.","Hours, lack of bonus, lack of holidays, presure", 5894405,11891,1453604,,,,0,,0,,1,0,,,,,,2015-02-10 23:37:15.58,1,,5.0,5.0,5.0,5.0,4.0,5.0,YES,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"- High salary focused on cash compensation - freedom and responsibility, no micromanagement actually -","- Technically, a single engineer should cover wide range of areas including coding, testing, packaging, deployment, monitoring, etc. This can be a great challenge but sometimes this will create fatigue. - Sometimes, it happened that somebody was fired but hard to understand why he/she was let go.", 5991678,11891,30045524,,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2015-02-24 23:50:42.63,0,2011.0,4.0,3.0,3.0,3.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Good culture, positive work environment and overall a positive job because people like netflix",tough to move up even if your performing well. Mostly about politics and making sure the right people know you as there are a lot of employees in the call center. Tough to stand out.,Was great when you allowed even newly hired CSR employees to purchase company stock using up to 15% of paycheck. When the stock took off and skyrocketed this was immediately taken away which came off as greedy. 6012768,11891,30383309,MALE,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2015-02-27 13:09:55.603,1,,5.0,3.0,5.0,4.0,4.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great co-workers, good support, great pay.",Not for everybody. Manager if he/she is not careful and politically savvy can have short lifetime with a company., 6184879,11891,19121622,,,,761,San Jose,2280,CA,1,0,,,,,,2015-03-24 13:19:03.097,0,2015.0,1.0,1.0,3.0,1.0,1.0,1.0,NO,Better,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,None. Maybe the pay but I received a better offer from my current employer.,"Political, bureaucratic, catty, micro-managing environment. Inexperienced management. No growth opportunities. Absolutely zero work life balance. Please do yourself a favor and listen to the other reviews on here and work literally anywhere else.", 6208395,11891,31045394,MALE,1993.0,BACHELORS,759,San Francisco,2280,CA,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2015-03-27 13:06:32.613,0,2015.0,2.0,2.0,3.0,3.0,2.0,2.0,YES,Same,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Fair hourly wage Catered breakfast/lunch Performance based shift bids",Make one mistake and you're out of there, 6236459,11891,1236655,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2015-03-31 21:03:24.697,0,2015.0,5.0,3.0,5.0,4.0,3.0,5.0,YES,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Best ""true"" culture for people who enjoy freedom and responsibility and can make judgment calls.",Not structured - thats a good thing for the right people.,Find ways for technical people to grow within the company. 6267492,11891,17138121,MALE,1969.0,MASTERS,0,,0,,1,0,,,,,,2015-04-05 20:29:53.537,0,2013.0,4.0,,,,,,YES,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"You are given the freedom to do what you think is best for the company. Smart and passionate co-workers, and a great working environment.","Limited career opportunity, and more pressure than a lot of the other companies.", 6322143,11891,1025244,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2015-04-12 16:30:29.517,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great problems to solve Freedom and responsibility culture Work with many talented people Low turnover No Fear of my job. Ability to do a great job Highly visible product that is fun to work on Large scale problems Great work life balance",None at all. This is the best place I have ever worked,Keep up the good work. 6397058,11891,31822533,FEMALE,,,761,San Jose,2280,CA,1,39740,Senior Marketing Manager,marketing manager,1.0,marketing manager,1.0,2015-04-21 06:03:57.71,0,2015.0,1.0,1.0,2.0,1.0,1.0,1.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Good Salary and comfortable physical environmen,t but the treatment of women has caused a disturbing culture of sexual degradation for women.","Controversy and decline into pornography DVD's has led to workplace sexual inappropriateness from management. When the DVD ""Kink"" came in....dignity and respect for women in this company went out the door. It is sad that what was once a good company has declined into porno.",Stop allowing Not Rated films and porno. 6428405,11891,23918736,FEMALE,1961.0,MASTERS,508,Los Angeles,2280,CA,1,0,,,,,,2015-04-24 08:12:32.227,0,2014.0,1.0,2.0,4.0,1.0,1.0,1.0,NO,Same,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Smart group of (mostly) young people. Top of market salaries. Stock option. Perks--stocked kitchens, daily catered lunch, off-site team-building"" activities, swag.","Benefits allowance doesn't go as far as it should if you're not twenty-something-without- dependents. The company's values of ""freedom and responsibility"" are quite clear in theory. How these translate on the ground is quite another thing that can only be described as a sort of collective narcissis. The environment is one in which everyone is constantly trying to prove their worth while watching their own back. The ""responsibility "" part of the equation is not reciprocal. It's sink or swim. Employees are let go quietly and efficiently; sort of erased. If you're a libertarian or a fan of Ayn Rand, good luck and enjoy the great pay. Otherwise, don't drink the Kool-Aid.","No, you are not ""cultural revolutionaries.""" 6558352,11891,28892741,,,,0,,0,,1,0,,,,,,2015-05-10 00:04:01.233,1,,4.0,2.0,4.0,4.0,4.0,4.0,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great supervisors, they provide great feedback and advise to succeed in the work-place. btw free breakfast and lunch.","Its a call-center job, answering 80 to 100 calls a day, sometimes can become overwhelming", 6566764,11891,32308564,,,,508,Los Angeles,2280,CA,1,954075,"Director, Business & Legal Affairs, Original Series",,7.612999866069003e-07,,7.612999866069003e-07,2015-05-11 09:20:40.783,0,2015.0,5.0,5.0,5.0,4.0,3.0,5.0,YES,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Dynamic culture, top pay, cutting edge work",Very heavy volume of work, 6686544,11891,26803279,,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2015-05-23 16:15:16.727,0,2015.0,4.0,2.0,3.0,2.0,3.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The people who work there are phenomenal. No petty workplace drama, helpful environment. The pay was fair. No scripts. Coaching was built on behaviors and I was lucky enough to have very good coaches.","No room for advancement, metric driven environment, so if you have a bad supervisor and a bad week, you will probably get told to change what usually works. With the fast call times it can be hard to politely get people off the phone, and the survey at the end only asks if they like Netflix, so even if the person loves your service, it may affect your stats negatively.","Better communication. I hated it when customers told me about changes before management did. Opportunities to move off of the phones would encourage more longevity. Getting help from Tier 2 is ridiculously long and clunky, and effects stats." 6803984,11891,28968915,,,,676,Philadelphia,39,NJ,1,977316,Operations Equipment Technician,equipment technician,0.9110000133514404,systems technician,0.9110000133514404,2015-06-04 13:41:56.393,0,2015.0,5.0,4.0,5.0,4.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,best company in the world to work for,there aren't any unless you are afraid to work,keep up the good work 6848557,11891,1502254,,,,0,,0,,1,0,,,,,,2015-06-09 10:32:48.78,0,2012.0,5.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,The environment is great. It's very relaxed and everyone is awesome to work with regardless of the shift hours.,"If you are thinking long term growth, this might not be the place for it.", 6852802,11891,22826682,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2015-06-09 16:35:57.297,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The culture of Freedom and Responsibily really does exits at Netflix. If you are a passionate engineer who likes to solve hard problems, you will love Netflix.","The main location is in Los Gatos, and working remotely full-time is currently not allowed.",Consider piloting a full-time remote engineering hire to gauge the success. Allowing remote employment as an option could remove a barrier that prevents some very talented folks from applying. 6914291,11891,32929678,FEMALE,1968.0,BACHELORS,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2015-06-15 17:29:44.577,0,2015.0,5.0,5.0,4.0,3.0,2.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The people are great, free Netflix, nice benefits.",Constant change to policies and procedures., 6926021,11891,33317009,,,,0,,0,,1,0,,,,,,2015-06-16 16:41:06.557,1,,4.0,3.0,4.0,4.0,4.0,5.0,YES,Same,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Free lunch and breakfast depending on part time or full time position. Full benefits as well.,Very competitive and stat based job in order to move up in company., 7031972,11891,33603517,,,,477,Las Vegas,2756,NV,1,60235,Customer Service Representative II,customer service representative,1.0,customer service,1.0,2015-06-26 10:41:38.477,0,2012.0,4.0,4.0,4.0,3.0,4.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Working at Netflix was wonderful. We were like a big family. We all helped each other.,It was 24 hour customer service support,More access to be able to write things down while on the phone 7058675,11891,33680857,,,,0,,0,,1,0,,,,,,2015-06-29 14:59:41.06,0,2015.0,2.0,1.0,3.0,1.0,3.0,4.0,NO,Worse,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Wonderful spirit among the employees, Call center is fairly nice with a plethora of break rooms, services and aesthetic feel. Pay was good and comes with service perks.","Company will tell you they don't use key indicators to control employment, but this also enables them arbitrarily terminate employees. Management is very persnickety and often unreliable. Coworkers generally help you when you have a problem because the management is standoffish. Software engineers are fairly laughable. The concept and pricing for the service is great, but the actual programs on many operating systems is horridly designed in many area, as customers will frequently point out.",Let employees see their statistics. That's how they really know what they need to improve on and aren't just relying on unreliable management to track their success. 7139006,11891,33890886,UNKNOWN,,,761,San Jose,2280,CA,1,50119,Reliability Engineer,reliability engineer,1.0,engineer,1.0,2015-07-07 13:49:39.45,0,2015.0,4.0,5.0,5.0,2.0,2.0,5.0,YES,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great work environment, great culture ideals","Can be ""clicky"" and some managers really are there based off friendships they established, not skill sets.","clean up management, get more candid reviews about managers. 360s for managers should be set to private as it has been taken out on staff." 7147400,11891,19154575,MALE,1984.0,BACHELORS,0,,0,,1,0,,,,,,2015-07-08 04:02:27.517,1,,4.0,5.0,5.0,4.0,4.0,4.0,NO,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"People are incredibly smart, but also dedicated to success -- it's easy to get a director or VP of a function in a sit down to help you on a project they're not even leading.","Very, very fast paced. Sometimes speed is used as an excuse to cover up lack of quality and consistency.","Sometimes you need to slow down to speed up. Teams can ramp incredibly quickly from 20 to 60 people in 6 months, and many can get lost in the shuffle." 7269399,11891,34215454,,,,759,San Francisco,2280,CA,1,46306,Customer Support Specialist,customer support specialist,1.0,customer service,1.0,2015-07-18 12:20:31.737,1,,4.0,2.0,5.0,5.0,5.0,5.0,YES,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Call center job, great supervisor and a lot of coaching opportunity! Ok pay, for a college student or someone without a college degree.","Call center job, answer up to 80 plus calls a day",Listen and act upon supervisor's advise ! 7359897,11891,34194827,FEMALE,1989.0,BACHELORS,477,Las Vegas,2756,NV,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2015-07-26 23:01:43.603,0,2014.0,4.0,4.0,3.0,4.0,3.0,5.0,YES,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Nice coworkers and down to earth management, that really knew how to make employees feel valuable.","Customers could be pretty nasty sometimes, when their internet was way to sloooooow to stream movies.", 7401198,11891,34580923,MALE,1992.0,BACHELORS,755,Salt Lake City,255,UT,1,0,,,,,,2015-07-30 06:11:37.313,1,,1.0,1.0,5.0,1.0,1.0,1.0,NO,Worse,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Literally just the pay, its over market and thats where the problems come in.","Its as if they build this up as some caring enviroment, but its allllll lies. I would never have came here if not for the pay and the promise of different and unique in terms of call centers. There are many others that work here and feel the same, that this place is literally garbage at actually caring for the people they hire. If you do wanna pursue any sort of job here, don't ever try to talk to anyone that is un management about any problems you may be having, they will threaten your job status immediately. This has happened to myself and others. 0/10 wouldn't recommend.","Stop acting like this place is so relaxed and chill, too many of your employees are actually afraid of being fired or afraid of upper management which is sickening." 7407085,11891,32117874,FEMALE,1974.0,BACHELORS,684,Pittsburgh,3185,PA,1,1044883,Disc Return,,0.0,,0.0,2015-07-30 13:45:40.2,0,2011.0,5.0,4.0,4.0,5.0,4.0,5.0,YES,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"They were very flexible, got free Netflix account while employed, good pay for part time, nice people to work with.",Very early hours if you're not a morning person., 6862933,11891,30047107,MALE,1989.0,BACHELORS,761,San Jose,2280,CA,1,17617,Senior Program Manager,program manager,1.0,program manager,1.0,2015-06-10 11:56:24.653,0,2015.0,3.0,,,,,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Smart people to work with in a fast pace challenging environment.,No warnings of when you will get let go.,Need to put the managers to more training when it comes to leading a team. 6947900,11891,33380206,UNKNOWN,,,761,San Jose,2280,CA,1,55668,QA Engineer,qa engineer,1.0,quality assurance,1.0,2015-06-18 14:06:05.44,0,2014.0,3.0,3.0,4.0,2.0,4.0,3.0,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great pay, free lunches, flexible hours, no weekends, brilliant co-workers","I have worked for Netflix for several years and I can honestly say that a lot of the groups now including where I was has started managing up. The transparency is slowly eroding. Opinions are still accepted but disregarded under the guise of management speak. Quality is no longer a standard for shipping products. It's now the need to be perceived as ""fast"" regardless. Management has run amok and the standard of hiring managers has plummeted. I left on my own accord just so that people don't think it's another disgruntled employee.",Whether intentional or unintentional not listening to the people with experience and history of how the group works will eventually make the culture deck obsolete. Discouraging people to directly talk and speak their mind and making unilateral condition without a concrete plan will eventually catch up to you. 6971369,11891,32615480,FEMALE,,,0,,0,,1,0,,,,,,2015-06-20 22:53:01.787,0,2011.0,4.0,3.0,3.0,4.0,4.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great co-workers A break room with free snacks/lunch","Almost non-stop calls Easy to get bored due to redundant issues with customers", 7067923,11891,2174486,MALE,1987.0,BACHELORS,0,,0,,1,0,,,,,,2015-06-30 10:11:46.997,0,2014.0,4.0,4.0,5.0,4.0,1.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Worked with some of the best engineers in the world across all engineering business units. Plenty of interesting and important work everywhere you look. Learned an incredible amount about service oriented architectures in practice. Lots of swag and fun events with your coworkers.","If you have a wife or kids, and you like them a lot, this may not be the job for you because there is no follow-the-sun or other strategy to mitigate painful on-call rotations. Reliability Engineering was treated more like an outside consultant that would manage and review incidents with minimal depth into any business unit. Being a mostly Python shop, we were black sheep to the Java developers in Product Engineering.","Reliability should be baked into every business unit instead of being a single group. The human cost of 24x7 operations leads to worse outcomes for the business, consider investing in European offices." 7107538,11891,2030596,MALE,1974.0,BACHELORS,761,San Jose,2280,CA,1,11114,Senior Systems Engineer,systems engineer,1.0,systems administrator,1.0,2015-07-03 22:57:13.757,1,,5.0,4.0,5.0,4.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Very Good Culture Nice Pay Talented colleagues",Not a place who are worried about Job Security, 7201212,11891,34042118,FEMALE,1987.0,BACHELORS,700,Portland,3163,OR,1,0,,,,,,2015-07-12 20:56:42.987,0,2014.0,4.0,4.0,5.0,4.0,3.0,5.0,YES,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great pay, free health care, free food in break room, management seems like they care about employees.","High volume, very busy, angry customers",I don't have advice. I was very happy with this position. 7287049,11891,21205378,FEMALE,1993.0,HIGH_SCHOOL,755,Salt Lake City,255,UT,1,126998,CSR-1,inventory specialist,0.912999987602234,inventory specialist,0.912999987602234,2015-07-20 12:20:41.097,0,2015.0,1.0,1.0,3.0,2.0,3.0,1.0,NO,Better,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great pay, cool people, good benefits,","Policies are not equal across the board. If you are late 100 times and miss more then half of the month management will keep you so long as you are buddies. If you are not then they will fire for for being 3 minutes late once. No warnings, not write ups The policy is use your best judgment. ... that is flawed","get better policies, implement warning systems." 7317832,11891,32661601,FEMALE,1990.0,BACHELORS,218,Dallas,1347,TX,1,0,,,,,,2015-07-22 16:45:18.433,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,I totally loved it the people are wonderful truly love it.,No cons the job was totally wonderful and understanding.,N/a 7454934,11891,34716170,,,,759,San Francisco,2280,CA,1,55668,QA Engineer,qa engineer,1.0,quality assurance,1.0,2015-08-04 11:44:57.987,1,,5.0,5.0,5.0,5.0,5.0,5.0,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"-Awesome benefits -Competitive salary -Freedom to be creative and work as one sees fit with minimal supervision -Many other perks as expected from Silicon Valley","-There aren't any ""Cons"", it's all good!",Keep doing exactly what you're doing! 7529424,11891,34490785,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2015-08-10 17:13:02.137,1,,3.0,2.0,3.0,2.0,3.0,3.0,NO,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,High base salary; high competitive technologies; very talent co-works,Everything seems to be ad-hoc and move way too fast. The technical manager are very aggressive but sometime lacking the log-term vision for the tream. No job security. Even the Directors and VPs can be let go anytime.,"Consolidate you long-term vision, not just short-term solutions. Facilitate your team member's career development, not just use them like a contractor." 7571618,11891,23844147,FEMALE,1982.0,ASSOCIATES,755,Salt Lake City,255,UT,1,46969,Operations Supervisor,operations manager,1.0,,0.0,2015-08-13 11:49:38.827,0,2015.0,1.0,1.0,2.0,1.0,2.0,3.0,NO,Better,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"High Pay Easy to get hired Tools work very well","EASY TO GET FIRED! Extremely high performance requirements with ineffective support by Supervisors and CSR2's. 100% responsibility for performance on teammate. Don't perform ( 95% satisfaction ) you can be fired within 3 weeks Netflix Inc advertises all sorts of benefits. ( unlimited vacation, parental leave, severance package if let go )... you will NOT have access to ANY of these benefits working for the SLC call center as it is actually "" Netflix CS ( customer service ) and has no obligation to give you any of the company benefits Sounds great, but you will NOT get 90% of what you are promised I was Operations Supervisor and left because I was being forced to fire teammates unethically - Do not let the propaganda fool you, you can be fired any day, with no notice and no benefits", 7621343,11891,1896588,,,,0,,0,,1,0,,,,,,2015-08-17 19:51:04.41,0,2015.0,5.0,4.0,5.0,4.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"""Freedom and Responsibility"" rings mostly true, although you'd have to be stupid to not realize it isn't 100% true always and in everything. Simple, indisputable example: you can't decide how much you make, yourself. That's an obvious statement, yet it proves there definitely are no-goes and as such, gray areas. In practice, it hasn't been an issue for me--just clarifying. You want X number of monitors, Y super-amazing-computer, come in at 11am, leave at 4pm, take numerous vacations, ask (and receive a real answer!) dang near anything about what movies/shows they're secretly bidding on in Hollywood, etc, etc. Not only things a reasonable person would want to do/have, more like a well spoiled person. This all assumes you are communicating this with your team and performing well above average--Netflix does *not* knowingly hire junior, mid-level, or wannabe-senior engineers. I haven't personally seen a bunch of people get fired, but of the one or two I've seen, it was not surprising. I have noticed some teams are more critical of performance than others. Like any company of a decent size, not every team has exactly the same culture. Mine was absolutely wonderful day-to-day. My managers help you and coordinate, more than ""manage"" me, which is huge just by itself. To this point, most engineering managers I know of aren't really programmers, which I think is a huge bonus because there is far less risk of them wanting to micromanage projects and implementation details. That said, they are ALL very very technical and can fairly trivially smell BS. Salary: you'll be more than happy as far as I've heard from co-workers. For me, they made it impossible for me to ever even consider leaving because of salary. Almost every place I've worked prior, I had at some point felt underpaid. Not here, I felt very much appreciated and paid as such. Summary: YMMV, like in every big company, but seriously that's super important to understand, but my experience was amazing and by far the best place I've ever worked, all things considered. I left for personal reasons that aren't related to Netflix--wife/family stuff.","If you're not a high performer, but you manage to sneak in, the fear of being canned could certainly be real since YOU WILL inevitably be discovered. But don't second guess yourself. It should be obvious whether or not you are a high performer. Sometimes discussions on the Freedom and Responsibility culture turns sort of cult-like. With a select number of people, questioning its real-world implications has been met with very clear disgust, almost denial. Very rare, though. For me was trivial to brush off.","Do: continue soliciting feedback both positive and negative/constructive. Do continue to hire top-tier talent only. Do continue tweaking the culture. Don't: continue having 360s, some how foster year-long feedback instead. Don't use terms or policies defined as ""unlimited"", which is in practice about as ""unlimited"" as AT&T's data plans were in 2011. It makes almost every coworker I talked to uncertain about what it means in practice and of course made things vary among teams." 7706204,11891,35370481,,,,0,,0,,1,0,,,,,,2015-08-24 16:18:50.09,1,,5.0,5.0,5.0,5.0,3.0,5.0,YES,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,- Best in the industry. Always on the edge.,- Nothing comes to mind. All is good.,Keep up the good work 7739741,11891,31244916,,,,0,,0,,1,0,,,,,,2015-08-26 23:45:36.96,0,2015.0,2.0,3.0,4.0,2.0,1.0,2.0,NO,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Great vision for the company. Amazing engineering team.,Major discrepancies in commitment to culture deck. Says one thing but often does another. Not consistent across different teams., 7902053,11891,24019505,MALE,1985.0,BACHELORS,761,San Jose,2280,CA,1,0,,,,,,2015-09-10 10:03:47.78,1,,4.0,3.0,4.0,4.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Very open culture, you're largely in charge of your own success. Only necessary processes are employed. Good perks, 401k, health insurance, free lunches.","A note on the health insurance if you have a family, you will likely end up paying some out of pocket each paycheck. As with all jobs, political maneuvering seems to play a small part in continued success. If they hire you for a specific roll it can be hard to move up.",Keep being open and honest with everyone. It feels really nice having access to upper management when there are open questions around company decisions and the general direction of the company. 7907827,11891,28484393,MALE,,,755,Salt Lake City,255,UT,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2015-09-10 17:48:32.077,1,,3.0,3.0,5.0,3.0,1.0,3.0,NO,Same,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great coworkers, free netflix , tools available to complete job, swag, easy for call center work, great benefits and pay.","I'm a good agent, I have great stats and get along well with management and coworker. however, i don't even feel secure in my job. Management really needs to get it together. It feels like high school with how much you hear the cool kids ""supervisors"" talk about agents openly while others can hear them. Netflix also will say they are ""transparent"" this is not the case. ""Corporate told us, we didn't know"" is a poor excuse.","Empty promises do not go far with employees. Get on the same page as corporate or keep quite until you know what's actually going on. This also goes to corporate, they are responsible for most of the bad things that do come about but leave it to the site leader's to break the news. And to our supervisors, please learn to be more professional. Netflix really could be a amazing place to work if they hired the right people for leadership positions and were more honest and truly transparent." 7965441,11891,36046504,,,,508,Los Angeles,2280,CA,1,510555,Creative Services Designer,creative designer,0.9164952039718628,designer,0.9164952039718628,2015-09-15 22:03:21.507,0,2015.0,5.0,4.0,5.0,5.0,5.0,5.0,YES,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Netflix is an amazing place to work. What surprised me most is the culture, how different it is to other companies, and how well it works.",I found it challenging as a contract worker to find opportunities to become a full-time employee of the company.,Consider hiring from within when conducting interviews for a new position. There are many well qualified and hardworking contract workers right under your nose :) 7974401,11891,1626086,,,,508,Los Angeles,2280,CA,1,44699,Senior Analyst,analyst,1.0,analyst,1.0,2015-09-16 14:29:13.763,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Freedom and responsibility is real. Exceptional colleagues are top performers and fully formed adults. Incredibly agile and open minded company,"Average performance earns generous severance. I have no problem with this this, but you will see colleagues fired.","Vigilance to maintain culture as Netflix scales is critical. Leadership is doing a great job at this, but can't ever let up the pressure or risk becoming a slow moving behemoth." 8002727,11891,1694807,MALE,,,761,San Jose,2280,CA,1,0,,,,,,2015-09-18 23:55:19.9,1,,5.0,4.0,5.0,5.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Incredibly smart people. You'll work alongside PhD statisticians and data scientists. Everyone, including IT, are incredibly good at their job. It really pushes me to be the best I can be. There is almost no politics. Everyone does what's best, generally. No vacation policy (a good thing), no expense report BS. You're treated like an adult. Work/life balance is pretty good (40-45 hours a week), but you've got to be your own advocate. Extremely high salary","Ramp-up process is a bit harsh. Some encouragement early on would've been useful and also some reinforcement that I wouldn't be fired. The pace is incredibly quick. That can be a pro or a con, depending on your style.","Make sure to support new people early on At whatever cost, try to maintain the culture at what it is" 8123917,11891,35157530,,,,0,,0,,1,0,,,,,,2015-09-29 16:55:26.607,1,,4.0,4.0,4.0,4.0,4.0,4.0,NO,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"flexible hours, free food to a degree. Allows personal pets on site. We love seeing dogs all over the work place!","not enough creative freedom, relies heavily on technology and its artificial intelligence algorithm, but that's what sets the company apart from its competitors",I'd like to see more creative people in our team. It seems like our current structure is not as competitive as some of our major competitors. 8337510,11891,22314212,,,,0,,0,,1,0,,,,,,2015-10-17 17:34:58.117,1,,5.0,5.0,5.0,5.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"very smart people, decisions get made fast and in small groups, flat structure, growing fast",company is getting bigger and culture likely to change with size, 8368179,11891,28812261,,,,761,San Jose,2280,CA,1,63697,Manager,manager,1.0,branch manager,1.0,2015-10-20 11:03:52.893,1,,5.0,5.0,5.0,4.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Freedom and Responsibility is the fabric of the culture. The mentality to be able to make changes and shift gears quickly allows us to execute in a manner that I have never experienced before in my previous companies. The inherit trust allows me to grow and the feedback and candor allows teams to refine great ideas to execution. We are treated like adults here and you are your own police.,I don't have any major qualms other then a smaller detail that their isn't a gym on campus. There is a discount for the gym across the street or access to another close to campus.,Continue giving strong feedback and hold true to scaling the culture 8491240,11891,37453667,MALE,1976.0,BACHELORS,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2015-10-30 19:53:18.583,1,,4.0,3.0,5.0,4.0,4.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The culture is very much what you see in the slide deck. Mostly smart and considerate coworkers. Netflix is very generous to employees. You get cheap trinkets every time there is a milestone.","There are actually a few incompetent and rude people that get in the door. Usually they don't stick around. If you work on a problem that can't be a/b tested, it can be hard to get traction for new ideas.",I bet they regret getting rid of a great chief talent officer. Other than that they are golden. 8540149,11891,17691597,FEMALE,1971.0,BACHELORS,0,,0,,1,0,,,,,,2015-11-04 14:27:06.56,0,2013.0,5.0,4.0,5.0,4.0,4.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Compensation Package was in-line with working expectations.,"The expectations are high, with the ever changing business.", 8653733,11891,21909438,MALE,1984.0,MASTERS,0,,0,,1,0,,,,,,2015-11-16 00:55:44.0,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Good work life balance at Netflix,Not much room to grow,More technical 8805840,11891,18982125,FEMALE,1975.0,,0,,0,,1,0,,,,,,2015-12-02 15:51:20.48,0,2015.0,3.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great technology stack, great benefits.",Non I can think of., 8901339,11891,38450449,UNKNOWN,,,0,,0,,1,0,,,,,,2015-12-12 17:28:45.963,0,2012.0,5.0,4.0,5.0,5.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Data driven, focused company with strong leadership",Pace can be intense for large project milestones and product releases,Keep up the great work 8930077,11891,38575256,,,,0,,0,,1,0,,,,,,2015-12-15 22:37:33.457,1,,5.0,5.0,,,5.0,5.0,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,they send you movies to watch and you basically get paid for reviewing and rating them,you only get a couple hundred dollars a week,"consider collaborating on company improvements and ideas like adding extra bonus cash for setting up car washing centers or certain areas and lots to pay participants and employees another hundred or more per week for washing cars during the summer. Let's think of ways to keep America active, while encouraging them to watch movies. LOL. I noticed that your revenue is like 4 or 5 billion dollars a year from a google search. Very nice, now maybe if kids were allowed to work for Netflix too, Netflix will go sky rocketing in business unless they are already working for Netflix. I've had some issues finding job openings for the Netflix Tagger positions so I posted an application and my resume under user experience/design and as a Senior Product Researcher - Quantitative's position under the consumer insights field on the webpage jobs.netflix.com. I just needed proof that this job exists. Also a customer service representative I had the opportunity to speak with was totally unaware that Netflix had such a job, just as I was too. Plus the option to pick what movies we review for you would be nice, And maybe get paid more for choosing odd movies that many people haven't seen." 8936377,11891,38240039,UNKNOWN,,,755,Salt Lake City,255,UT,1,53152,TSR,,0.0,,0.0,2015-12-16 13:07:36.927,0,2015.0,3.0,1.0,1.0,1.0,1.0,1.0,NO,Worse,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"None, there were no pros to working here except the free coffee.","Don't drink the koolaid. Don't be serious because they hate that. If you try to be professional it has consistencies. They are brainwashed and expect you do be the same the ""no attendance"" policy mean that if you miss 1 day they can let you go for it. Don't be fooled.",Stop trying to act as if your roles are important because you aren't that helpful. 9002423,11891,38765738,,,,0,,0,,1,46043,Customer Service,,2.4999999848063226e-09,,2.4999999848063226e-09,2015-12-26 02:57:41.047,1,,5.0,4.0,5.0,5.0,4.0,5.0,YES,Better,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The Salt Lake City, UT site is an inbound Call-Center where both Chat & Voice agents help customers with general product questions, troubleshooting and resolving Netflix issues (Accounting and Technical) with english speaking customers only, from all countries where Netflix is available. You are challenged daily to become better at your job, and you're given the tools and the training to do exactly that! You're coached weekly and your leaders are great motivators and great people to interact with. It's like everyone gives a damn about their careers, and their own personal growth as well as YOUR career and personal growth! Other Perks: Great wages, 401k, very affordable Health Insurance (after your temp agency contract is over and they convert you to full-time Netflix). The building I work in is pretty great. It's a fun and colorful atmosphere with a lot of 20-and-30-somethings working hard and having fun! Around every corner is some kind of Netflix branding that's related to one of their shows, like Orange Is The New Black, or House of Cards. There's a cafeteria that cooks fresh food for you during the day (Vegetarian options included!). And Netflix covers half the cost of the meals so you can get really great lunches on the cheap! Free coffee (there's even an espresso machine to make your own lattes - also free!). And there's occasionally Netflix swag given out, like windbreakers, water bottles, even Netflix labeled sweatpants! It's easily the best place I've ever worked!","If you don't give a damn about your career or your own development, you won't last long. The talent pool is also extremely saturated with highly skilled people, which makes it very challenging in terms of promotions. Because it's a call-center, there can be a bit of turnover with the staff. This is pretty common for call centers in my experience, and terminations always seem to happen for the same reason: Attendance If you get terminated for attendance, it's because you were prone to missing work frequently. They will also let you go if you're a tool to your customers on the phone calls you take. A good rule is don't swear at, or start freaking out at them. Follow this and you should be fine. You're graded on your Customer Satisfaction levels and how active you are at putting in the practice to get better. If you're not getting better at your job, or you're not working on the areas where you need improvement, you'll get let go. But your Supervisors are pretty good at telling you exactly what needs work, and they work with you to get to where you need to be. And if you're in any danger of getting terminated, either due to your performance or your attendance, your Supervisors are pretty upfront about it, giving you plenty of fair warning as well as an opportunity to turn it around. Generally speaking, if you get fired from this place, it's because you either didn't care, or you didn't show up.","I'd like to see more healthy food options, especially in the Avanti Markets. Or better yet would be to remove the Avanti Markets all together! They're stupid-expensive compared to everything else on site and the snack options are mostly garbage. But this would be my only suggestion. Overall, this place is great!" 9249262,11891,38356634,,,,167,Chicago,302,IL,1,0,,,,,,2016-01-19 07:25:47.227,0,2015.0,5.0,,,,,,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Flexible work environment, great benefits.",Lack of direction at times.,Continue process improvement across all areas. 9255086,11891,32786690,FEMALE,1982.0,,508,Los Angeles,2280,CA,1,510555,Creative Services Designer,creative designer,0.9164952039718628,designer,0.9164952039718628,2016-01-19 13:46:49.78,1,,4.0,1.0,1.0,4.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Amazing culture, not micro managing, awesome employees, free lunches, they let you watch movies and TV shows at work! (as long as it doesn't disrupt your work flow), and it pays well.","There's no central design hub, so you're mostly getting work through a ticketing system. Passed down by people who aren't designers and sometimes (not often) have difficulties expressing their needs in terms that specific for designers. Also, getting full time employment is very difficult. Lots of turn around with new employees. You're considered an old timer after a year or so.","Don't fall back on the culture too much. It can be repetitive. Also, maybe more interaction between the design teams!" 9378252,11891,38809713,FEMALE,1979.0,MASTERS,761,San Jose,2280,CA,1,17841,Senior Research Manager,research manager,1.0,researcher,1.0,2016-01-29 00:15:32.007,0,2015.0,5.0,4.0,5.0,4.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Open communication across teams and departments, incredible pay, decent lunches, very little process slowing you down",High standards mean you'll see coworkers frequently get fired and worry the first six months about where you stand,Make it clear to new employees when they are doing well to ease concerns about being let go 9438477,11891,38431343,MALE,,,0,,0,,1,0,,,,,,2016-02-03 09:02:51.25,0,2015.0,2.0,2.0,5.0,2.0,3.0,2.0,NO,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Many of the engineers are genuinely good within their bounds. They exhibit a desire to get work done. The tooling is excellent, deployments globally are a breeze, and one can gather great insights from the metrics. Pay and benefits are amazing.","Please stop firing amazing talent. Other posts here paint the wrong picture -- that those who survive at Netflix are the best. It is inaccurate at best. The quality of many of those let go is not in doubt, but management is frequently inept at appreciating their ability. Many who stay are very bright, but many who are let go are as well. If you do not tow engineering's backwards line you are looked down upon. People live in constant fear of being canned and this causes them to behave in an immature fashion painting their peers as less than they are. Some seem to delight in the plight of others who are let go -- a mentality of ""better him than me."" It is not survival of the fittest, it is a blind thought police, who speak openly about wanting to hear others' opinions (as long as the opinion agrees with theirs) and then balk when they are actually given. Alternatives are not actually wanted, obedience and maintaining the status quo are. If you are to be disruptive, you must be disruptive in their way. If that makes no sense it is because it is truly illogical. One can hope this is not so pernicious as to infect every team and I would dare to say that it isn't. But do your homework and know what you are getting yourself into.","Look inward to a policy and culture that perhaps on its surface appears attractive but hides an ugly story of fear and a need to conform which stifles creativity and achieving quality work. Quality need not be continually sacrificed in the name of ""getting sh** done."" You were a once great company with great engineers. Stop it with the culture of fear. Just stop it. It does not encourage making the right decisions, people do things to protect their job and high salary, not because it is the best thing to do. It is poisoning the work and you are and can be better than that. Also do not fool yourselves with those who pay lip service to the culture in public -- in private, I have found, they lambast it. Perhaps a retrospective on your culture is in order." 9462426,11891,40065372,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2016-02-04 21:37:37.68,1,,5.0,4.0,5.0,5.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Freedom to do anything you like. There is absolutely no process. You are responsible to get work done. Lot of transparency. Great colleagues.,With responsibility comes great power. Use cautiously!, 9529614,11891,22454962,MALE,1984.0,,761,San Jose,2280,CA,1,0,,,,,,2016-02-10 20:44:49.623,0,2016.0,2.0,2.0,5.0,1.0,3.0,1.0,NO,Same,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Many of the people who work here are top performers. Many companies say they only hire the best yet it feels more consistent here. High bar to get in. Free snacks and flexible time.,"Management can and will fire you for any reason they want. Don't make the mistake thinking it can only be performance related. There are no guidelines to how long it takes to terminate you. Before you know a pink slip may be handed to you. I saw people get fired without anyone understanding why. Corporate culture wants people who strive to make the company better. Most are simply yes-men to keep their high salary job. Not very diverse. Walk around campus for 5 minutes and it's clear the demographic they target.", 9591021,11891,40424900,FEMALE,1995.0,HIGH_SCHOOL,234,Denver,2519,CO,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2016-02-16 15:22:47.477,0,2015.0,3.0,,,,,,NO,Same,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Free Netflix account Great people to work with Benefits","You have to make certain stats Stressful job Call center Management is completely disorganized and frustrating", 9594434,11891,11325830,MALE,1986.0,BACHELORS,761,San Jose,2280,CA,1,0,,,,,,2016-02-16 20:41:48.52,0,2015.0,3.0,3.0,5.0,3.0,2.0,3.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"+Top of the line pay +Great benefits package +Free catered meals+snacks (vending machines here dispense electronics!) +Lots of free swag and of course a free account +""Freedom and responsibility"" +Once you move on from Netflix, it's very easy to get a job anywhere else once you have Netflix on YOUR resume.","Amount of office politics and favoritism is downright ridiculous. They encourage ""transparency"" but the moment you speak out too much or to the wrong person, you automatically have a bullseye on you. Yes, people are often let go all the time with very little context or insight. Netflix culture stresses ""stunning colleagues"" but in reality, it's a very superficial environment where people who suck up to the right people or ""SAY YES"" types are the only ones who do well. Oh and despite being a ""fast moving"" company, there's little room for internal growth. What you get hired in as will most likely be your one and only position with the company.","As a salaried employee, there's no reason why you need to treat hourly employees so poorly (no stock options, no unlimited PTO policy, etc.)" 9942549,11891,41194409,,,,761,San Jose,2280,CA,1,1320112,"Global Learning and Development Curriculum Developer, E-learning",,0.06945698708295822,,0.06945698708295822,2016-03-16 15:47:45.01,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Brilliant team of fellow employees,I don't have any cons at this time., 9946189,11891,41438865,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2016-03-16 22:56:53.86,0,2012.0,5.0,3.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Freedom to choose solution path and coordinate to accomplish one's goals is something everyone has an opportunity to experience. Micro management is not in the DNA of management at Netflix.,"Choosing wrong or failing to communicate effectively can have career limiting side effects. It is true that one is given the opportunity to fail and learn from those mistakes, but it should not be taken lightly. One has a limited number of silver bullets that can be spent on mistakes.",Empathy for challenges undertaken can create the kind of support needed to fuel confidence to succeed under enormous pressure and complexity. 9950715,11891,41451027,MALE,1996.0,HIGH_SCHOOL,0,,0,,1,0,,,,,,2016-03-17 08:45:18.463,0,2015.0,5.0,,4.0,5.0,4.0,5.0,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Free Netflix for employees, positive working environment, you could watch TV in between taking calls. All of the employees were friendly and management helped with out-of-hand customers.","Rude customers calling, you'd have be highly patient. Management really only focused on stats, and some customers would ruin them if there's no way you could help with their ""technical"" issues when you're job is specifically to fix netflix related problems.","Try not to keep the focus on who stays hired by their stats because most of the time, it's not our fault. Especially when someone calls and hangs up, or choose not to take the survey." 10032296,11891,29496969,MALE,1983.0,BACHELORS,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2016-03-24 12:38:55.823,0,2012.0,2.0,1.0,2.0,3.0,3.0,1.0,NO,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Free Netflix After a certain amount of time they give you extra compensation for healthcare. Able to swap work days work coworkers.","Dealing with angry customers Micromanagement Threatening management I had a supervisor get IM me and tell me to get back on the phones when I was 35 seconds over my 15-minute break. No joke.", 10098146,11891,36045716,FEMALE,1992.0,BACHELORS,755,Salt Lake City,255,UT,1,60235,Customer Service Representative II,customer service representative,1.0,customer service,1.0,2016-03-30 14:21:31.983,1,,3.0,1.0,5.0,2.0,2.0,3.0,NO,Worse,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Fellow customer service employees/management are great, great pay and KILLER benefits. Cafe is subsidized which makes fresh healthy food very cheap","When the center first opened there was a very employee-focused vibe, and it created a comfortable, positive space while we still did our jobs. While the center is still miles better than your average call center, there's been a big shift to being numbers and metric focused (something we were promised from day 1 of the center opening would not happen) often at the expense of employees and floor support. There's a major disconnect between HR/WFM and what actually happens on the floor, and often we are given no context as to why decisions negatively impacting us are made. The center here in SLC has also stopped promoting people internally- a majority (if not all) of the supervisors in the last several months were hired externally. This is another example of changing values at Netflix; rather than giving current (well qualified) employees opportunity for growth, they hire people unfamiliar with the process and product, which further impacts the floor negatively.","Resume promoting internally rather than hiring externally. Have WFM spend more time on the actual floor (chat and voice, but especially chat since it's so far away from WFM) to fix the disconnect. Provide more context to floor when WFM makes a decision that negatively impacts us." 10123849,11891,41997111,FEMALE,,,0,,0,,1,0,,,,,,2016-04-01 16:01:42.437,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Best work culture. Great colleagues.,None really. Not sure why glassdoor is making me write 5 words for it., 10162372,11891,35143445,FEMALE,,,0,,0,,1,0,,,,,,2016-04-05 11:09:44.097,1,,4.0,3.0,5.0,4.0,4.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great people who are smart and capable. I appreciate that they hire people who are experienced and proven, unlike other places I have worked that hire right out of college and you get a mixed bag that way. Love the free, healthy, food. Flexible vacation works well in my org and I was happy not to have to scale down my vacation time after having built up a lot at my last job. Just make sure you have your work covered and check in periodically for emergencies, other than that no one gives you a hard time. Not every team is as flexible with this as mine is, from what I gather from talking to other people in other orgs. I haven't seen a lot of turnover on my team so far but it is still somewhat early days.","Not a very diverse environment, which is not a surprise if you read their demographic data. In particular, there are very few women in technical leadership roles. Yes, this is a problem in this industry in general but I have worked for companies that do a much better job.","If you want to encourage technical women to come work here, there must be visible technical female role models in place when they get here, otherwise they will assume (as I have, to be honest) that there is a glass ceiling. It helps to spend energy recruiting existing female tech leaders but also fostering women who already work here who have leadership potential. The second part I don't see happening - the women's groups here seem more focused on hiring new women and not as much on helping technical women grow their careers and leadership skills here. This is really a statement on the technical side, because there are lots of women (including visible leaders) in more ""traditional"" female roles (marketing, recruiting, business operations, etc.)." 10370179,11891,28772433,MALE,,,0,,0,,1,0,,,,,,2016-04-23 11:38:53.737,0,2016.0,3.0,4.0,5.0,4.0,3.0,4.0,YES,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Worked as an accountant for a Netflix feature film and it was a decent experience overall. Good pay and being attached to the Netflix name is a big plus.,Some of the producers were a bit under experienced and made some questionable decisions. Could've done a better job with those hires.,Don't be afraid to step in when things seem to be going awry. Could've used some guidance at times to right the ship. 10442696,11891,30444306,FEMALE,1979.0,BACHELORS,700,Portland,3163,OR,1,45836,Csr1,,0.0,,0.0,2016-04-29 20:49:51.867,0,2012.0,4.0,3.0,4.0,4.0,4.0,5.0,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great friendly fun culture. Everyone had a free to be ""me"" vibe with the clearance for tattoos, piercings, and artsy trendy motif. For the most part everyone that worked there was friendly and had a great attitude. Super rad break rooms stocked with free gourmet teas and coffees, apples, bananas, and popcorn. They also had flat screens with Netflix streaming in the breakrooms as well. Free Netflix max package with 8 DVD's at a time and Streaming. Doubletime for holiday work.",Call center KPI's. Lay offs. Heavy use of temporary workers., 10556515,11891,40644194,FEMALE,1979.0,HIGH_SCHOOL,0,,0,,1,0,,,,,,2016-05-10 15:02:26.603,1,,2.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Pay is good for call center,Your coached every week with supervisor about your performance, 10557396,11891,10515113,FEMALE,1983.0,BACHELORS,761,San Jose,2280,CA,1,0,,,,,,2016-05-10 16:24:17.413,0,2014.0,4.0,,,,,,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"There are a lot of rumors about how Netflix treats its employees. The culture deck you see on the job site is real. The management team expects you to be a stellar performer, but you CAN make mistakes in the name of learning. However, if you don't learn quickly from the mistake you made, you are in trouble. You have a lot of freedom and responsibilities to help company move forward. Things also change so quickly that what you think is true last quarter may not be a month from now. Stay ahead of the curve and be prepared to defend your opinion with data and facts.","There are some politics in the marketing department. The CMO comes from a big movie studio, so he believes in flashy commercials and campaigns. There is a constant need to prove your team's worthiness which can be mind numbing.",Talent pool is scarce in the valley. Treat them well by what the company preaches. Don't turn into Amazon! 10824969,11891,26532366,FEMALE,,,508,Los Angeles,2280,CA,1,39740,Senior Marketing Manager,marketing manager,1.0,marketing manager,1.0,2016-06-04 14:18:49.247,1,,2.0,2.0,4.0,2.0,3.0,1.0,NO,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"- They hire smart people. - The CEO is really wonderful. He's smart, inspiring, has a clear vision for the company, and is transparent with the teams. - Looks great on your resume. - Great product with big ambitions. - Lunch is brought in everyday. - Unlimited vacation time (although many people still work while on vacation).","The ""culture"" that they sell you in the interview process does not exist within the marketing department - I do think it is strong within other teams in the organization, particularly in engineering. In marketing, decisions come from the top down without clear context on goals, why decisions are made,and why certain things are deemed successful while others are not. Half of your job is socialization and seeking approvals with very little empowerment to drive things forward. Lots of bureaucracy and politics and different perspectives are not valued.",Live the culture and empower the individuals that you hire to do what you hired them to do. 10978355,11891,22634439,FEMALE,1985.0,BACHELORS,0,,0,,1,0,,,,,,2016-06-20 08:57:22.69,0,2014.0,3.0,3.0,5.0,1.0,2.0,3.0,NO,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Good employee perks free lunch, phone, swag. Innovative company where you will learn alot",Finance lives in a culture of fear. Everyone is out to save themselves. You will get thrown under the bus in order for management to protect themselves., 11105295,11891,2265493,PREFER_NOT_TO_STATE,,,0,,0,,1,0,,,,,,2016-07-01 10:25:19.607,1,,2.0,1.0,5.0,3.0,4.0,1.0,YES,Better,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The product is interesting, and most people are nice and well-intentioned, though a little drunk on the Kool-Aid. There's a lot of benefits in the 401K match, matching donations, and monetary perks. It's pretty good in terms of work-life balance.","Where do I begin? Most of the hard algorithmic problems have already been solved at Netflix. Most of the hard scaling problems have already been solved by Amazon-- and most engineers at Netflix write thin REST services. It's not rocket science. But the way folks discuss their work, you'd think we were working at Space X. Good thing engineering management is clueless and arrogant, and more interested in engineering by powerpoint than solving real problems. In general, there's a 'not invented here' syndrome which permeates groups, and so a lot of reinventing the wheel. The compensation is bloated, so people are trying to maximize their paychecks. It leads to poor behavior- personal branding is more important than solving problems and petty personal politics and territorial struggles are more important than collaboration. All in all, a great place to get a fat paycheck, but day to day, the work is uninspiring. If you want a real engineering driven culture, led by engineers I'd suggest going to Facebook or Google.","Get rid of the middle management bloat. Put some controls on the irrational spending and inefficiency. Fire people who are building their own fiefdoms, and aren't looking out for the interests of the business." 11121675,11891,36335884,UNKNOWN,,,761,San Jose,2280,CA,1,59341,Tier III,,0.0,,0.0,2016-07-03 19:07:58.297,1,,5.0,4.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Stunning colleagues, catered lunch, healthy snacks/drinks, great pay and benefits.","Every job has its cons, but if you are doing something you love, the little stuff won't matter.",None at this time. 11156215,11891,35503672,FEMALE,1988.0,BACHELORS,0,,0,,1,0,,,,,,2016-07-06 22:18:39.397,0,2016.0,5.0,5.0,5.0,,5.0,,YES,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Very relaxed and easy job. Managers and Co workers were awesome,Call centers jobs just aren't for me, 11173690,11891,27082659,MALE,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2016-07-08 08:58:38.027,1,,3.0,5.0,5.0,3.0,2.0,3.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Netflix has some great pros. You'll be working with mostly extremely competent people. Dealing with teams within the company is extremely easy, as most people are very helpful and efficient. They pay you a lot of money, and give you perks like free food, paid cell phone bill, 401k, etc. This is all great, but for me, the biggest draw is always people, and your team will make or break your experience here, so make sure you know what you are getting into at the interview, and don't accept jobs with teams that you don't feel excited about being part of.","The high salary leads some people to ramp up their lifestyles, they then become dependent on being here. This in turn creates a culture of fear where people are constantly stressing out that they are ""not doing enough"" and might be fired any minute. This also extends to the directors of teams, and when your management is stressed, it will always trickle down to create a lousy experience for you. This makes for an extremely toxic environment at times where teams are often working on similar projects, thus competing against each other to stay relevant, which is just utter idiocy. The high pay ensures that there is way more politicking than would be needed or appropriate in such situations. This in turn can have a very demoralizing effect on the peons doing the actual work, who often feel compelled to work on nights, weekends and public holidays for goals that are often vague, and projects that are often shelved. The most insidious effect of this is observed when people contemplate taking PTO, when many employees have told me that they weren't able to relax or take as much time off as they needed, as they were constantly wondering what would happen to their jobs, and whether or not they were doing enough to ""deserve"" time off. If you've never felt this, it's a rotten state of mind, and you will feel it quite a bit here. Many times, I've felt the need to quit the field altogether, but the money and my team makes me stay for now, so I'll likely stay till my team changes. Moral of the story here is: You'll get paid a lot. You'll also likely be laid off sooner than you expect. You'll also likely make a LOT less at your next place. Adjust for your standard of living appropriately so you can keep your head above the circus fray, and don't get used to the good things.","More communication with your teams is absolutely essential if you want to retain good people, but you don't need a Glassdoor review to tell you that. Empower your HR teams to instill the idea that taking time off is a healthy part of working here, and no one should feel nervous about taking time off. You will need to say this many times before it becomes part of the culture. Ensure that teams are not competing against each other, specifically in the Engineering department. We are not here to throw each other off our respective ladders, but to learn, and to help the company grow as a result of what we learn here. Cross-collaboration between teams should be of the utmost priority, not working at cross-purposes as is the case with many teams now. For the most part, this is a good place to be. Make it better, and make more of an effort at every level to keep the organization flat. We already have job insecurity, we do not need hierarchy to make it worse." 11174361,11891,12473694,FEMALE,1971.0,MASTERS,761,San Jose,2280,CA,1,49673,Engineering Manager,engineering manager,1.0,engineer,1.0,2016-07-08 10:04:55.55,0,2016.0,1.0,1.0,4.0,1.0,1.0,1.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Fat paycheck that is above the industry norm. It is all cash no stock grants, so they give you freedom to spend/invest the money as you want. If all you care about is the money this is the perfect place for you to work.","Very political environment. Management is clueless and is more interested in promoting themselves to upper mangement. Suck up and kick down culture. No collaboration between teams, they are out to get each other and throw you under the bus. Constant fear pervades within Individual contributor roles as they are not sure if they will be around next week. Company HR brags about how they are not shy about letting people go.","Wake up before the company is driven into ground. As the culture says freedom and responsibility, there are no financial controls on many things. Lot of spend activities that are bordering unethical." 11193828,11891,35217206,MALE,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2016-07-10 18:04:40.47,0,2012.0,1.0,1.0,5.0,1.0,3.0,1.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,They say they encourage diversity,They will outcast you for being diverse,New hires are expected to be experts after two weeks of training and that includes only one week of taking calls!!!! 11229036,11891,39646152,MALE,1988.0,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2016-07-13 11:40:45.857,0,2014.0,3.0,2.0,3.0,3.0,3.0,3.0,NO,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Good work environment and good compensation.,There was no real opportunity to go up the ladder.,Be chill. 11303647,11891,45439633,FEMALE,,,0,,0,,1,0,,,,,,2016-07-20 16:16:23.357,1,,5.0,,5.0,,5.0,5.0,YES,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Strong Leadership Team, Really work on putting the right people in the right positions. Really people focused and creating an awesome culture for the agents and people working here.",No cons that I can think of. Just dealing with general growing pains., 11326746,11891,44844440,FEMALE,,,755,Salt Lake City,255,UT,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2016-07-22 14:38:42.02,0,2016.0,3.0,3.0,5.0,1.0,3.0,3.0,NO,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Training was really upbeat and motivating ! Most of the people there are really laid back and fun to work with . Good Benifits and pay and free drinks and snacks .,"Time off requests , if you beat everyone to the punch you're fine if not good luck getting the days off you want, even if it's a date far out . I can't speak for everyone else's supervisors , but mine was horrible . The reason I left the company, ignored and dismissed complaints of a coworker harrassing me. Played a huge role in work politics , talked bad about his subordinates and his uppers freely. My work environment was very uncomfortable even more so after I expressed my concerns to my supervisor .","Keep a closer eye on how supervisors conduct themselves, and handle complaints . I was not the only one with issues with this particular supervisor ." 11363162,11891,23995703,FEMALE,1985.0,BACHELORS,761,San Jose,2280,CA,1,0,,,,,,2016-07-26 14:13:35.737,1,,5.0,5.0,5.0,4.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"High performance environment - you're given a huge amount of responsibility and ownership to drive your work. You're able to see the direct impact you're making to the company, as a result. The company is incredibly transparent -- everyone in the company, no matter the ""level,"" could tell you our business direction. Stunning colleagues. High bar for hiring, so you're working amongst smart, driven, and passionate folks.","High-performance environment -- expectations are high and you run full-speed, most of the time. Not the right kind of environment for everyone.", 11366909,11891,32876796,,,,761,San Jose,2280,CA,1,0,,,,,,2016-07-26 21:38:08.427,1,,4.0,4.0,4.0,3.0,2.0,,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Compensation,Perks,401k Match , winning in their market",No cons as of now. keep up the good work,keep up the good work 11367805,11891,45805075,FEMALE,,,755,Salt Lake City,255,UT,1,1508941,Customer Service Representative-voice,customer service representative,0.9110000133514404,customer service,0.9110000133514404,2016-07-27 00:15:28.193,1,,2.0,1.0,3.0,1.0,1.0,1.0,NO,Worse,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Pay, benifits start fast, free netflix","I was looking for a carrer and my just a job but this is clearly not going to be it 1. Benefits don't really cover much, 2. HR coordinators are a freaking joke. I am on short term disability due to pregnancy complications. I was extremely active and fast about getting all the management I needed involved so there wasn't any I didn't knows down the line. My doctor has suggested my return date to be September 1st based on my exams. I've been very diligent in updating the HR coordinator over leaves about what's going on after each appointment, to which I rarely get a response. Then a few weeks after my last check up email that I sent to this HR Coordinator I get a response that's basically threatening my position as I'm not getting better fast enough, demanding I bring in proof of extention by the end of the week. I have no problem with providing documentation for them. I do have an issue with when I ask a HR Coordinator if they have a fax number that I could send this to as traveling is a bit difficult for me at the moment or when I ask about the process of maternity leave I get a three sentence email basically saying I don't know and text me if you have questions. Then when I email saying I'm unfortunately phoneless at the moment til I can get it repaired can I just email. I get no response at all! They say they care, they don't. They treat you like you're lying about everything. They are extremely pushy and have no communication together. I have no doubt she's trying to fire me as with every email she makes it harder for me to comply to her requests. They also refuse to work with scheduling and always have negative feedback. I am a great agent and found the calls to be easy, however due to their pushy you aren't like us or good enough ways I have feared for my job since the second week of training. For example I was couched because my reassure statement had the word absolutely on three calls.","Fix your HR department, this isn't high school. Communication is a must, the lying needs to stop." 11738326,11891,47100845,FEMALE,1995.0,HIGH_SCHOOL,755,Salt Lake City,255,UT,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2016-08-30 11:57:04.247,1,,1.0,1.0,2.0,1.0,1.0,3.0,NO,Worse,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Netflix itself is awesome. Who wouldn't want to work there right? Free coffee, cheap awesome meals, rad break room, awesome coworkers, you can choose your own breaks.","Netflix is probably one of the worst places I've worked, and that's saying something. They give you a guideline saying you follow things as it goes and you don't have a script. Yet when you're not understanding something completely, instead of helping you and showing you how to do it..they lecture you and expect you to get it right. When you ask ""what is the right way to do it?"" They say there is no right way. (but there definitely is a wrong way!) If you don't get it right after the lecture they just fire you.","Management needs to change everything and start from scratch, they need to help people who don't understand and give them time to show they are trying. Everyone makes mistakes and can grow and you don't understand this concept at all even though you claim this whole ""fail well"" thing. You don't help anyone, you just get rid of them and find someone else, and that does not look well." 11756351,11891,21590192,MALE,1986.0,HIGH_SCHOOL,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2016-08-31 15:52:44.96,0,2016.0,5.0,4.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"- High density of smart, talented people - High pay - Transparent approach to policy",- Little bit of a kool-aid atmosphere at times, 11773653,11891,47208120,FEMALE,,,0,,0,,1,0,,,,,,2016-09-01 21:45:07.313,0,2016.0,2.0,3.0,5.0,3.0,4.0,4.0,NO,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"I actually didn't mind working there, the atmosphere is great and for the most part the people are really nice. It is still a call center so of course that won't be for everybody but they try to make up for it with benefits, pay and free food and drinks while at work.","My husband and I used to work there, we both have some medical issues and were working with HR to get accommodation for that since we can't always work 40 hours a week. We had all the paperwork set up with them and had everything figured out, the paperwork was supposedly supposed to protect our jobs when we had to miss work because of that condition. Then one day they CALLED both of us, called, they waited for a day we weren't working and then called rather than bring us in in person which I thought was low, and then they fired us both on the same day saying that it was for attendance purposes and that they had given us warnings. Both my husband and I were shocked because we had been working with HR all this time and thought it had been taken care of and was going to be ok. We didn't get any warning whatsoever, every time we met with HR they would just say make sure to get the paperwork in, make sure you're here when you're supposed to or we might have to ""separate employment"", but we never got any formal warning, or anything to indicate, hey we're really close to firing you or anything like that. It just really sucked.","Implement a point system for corrective action. Give people verbal warnings, written warnings etc just so that people know where they stand and don't just assume that they are ok and then just get fired without knowing." 11883343,11891,47518562,MALE,,,761,San Jose,2280,CA,1,211640,Anonymous Employee,,0.0,,0.0,2016-09-10 17:02:00.437,1,,3.0,1.0,5.0,1.0,1.0,1.0,NO,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Meals provided and snacks; which is awesome since we are constantly working. Flexible.","Culture deck is whack. Freedom of responsibility is whack. A lot of favoritism is practiced and communication amongst team does not exist. Management does not communicate on changes only to secure job security. Always have to watch your back, two faced monsters","Need to listen to all employees, not just management." 11896552,11891,47435071,FEMALE,,,755,Salt Lake City,255,UT,1,45836,Csr1,,0.0,,0.0,2016-09-12 07:07:26.557,0,2016.0,3.0,3.0,4.0,5.0,4.0,3.0,NO,Better,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Lots of fun people. Relaxed atmosphere. Pick your own schedule is great Unlimited unpaid time off is good if you can get it scheduled, not so great for last minute emergencies. Attendence bonus just for showing up to work on time OMs are great and always willing to talk",Got rid of the grave shift. Not always the clearest expectations from management. Expectations vary wildly from manager to manager. If there's an issue with who your manager is (your personalities clash etc) no one cares,Get on the same page with what you want to see from employees. It's hard to be at your best when you're shifted to a new manager every few weeks and each manager has a completely different style. 12057803,11891,1694807,MALE,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2016-09-24 09:53:47.163,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Extremely competent colleagues. Fast-paced. Incredibly transparent. The culture is amazing. Benefits are amazing. Everyone here wants to do a good job. Management is being serious about diversity and it shows in their hiring. We're given incredibly autonomy to execute how we see best. I've never even heard of a company that gives individual contributors such autonomy! I bet if we decided to build a spacecraft, we could pivot and have an MVP in orbit by the end of 2017. It's also pretty neat to work for a movie studio, basically. Certainly much different than most companies in the Valley.","It's a little far down in the South Bay (Los Gatos), but there's a shuttle from SF. Deadlines can be intense and you really have to be an advocate for your time. If you're not an assertive person (or can't learn to be) then you will probably be overworked here.","Make sure to stick to your guns, as far as the culture deck is concerned." 12128087,11891,48296022,FEMALE,,,508,Los Angeles,2280,CA,1,0,,,,,,2016-09-29 19:14:12.64,1,,4.0,3.0,5.0,5.0,3.0,5.0,YES,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"lots of freedom and responsibilities - no managers breathing down your neck, culture that creates opportunities for you to do innovative work;",there ain't no 40 hours weeks, 12169069,11891,37005127,FEMALE,,,0,,0,,1,21,Agent,agent,1.0,other,1.0,2016-10-03 15:34:14.467,0,2016.0,3.0,1.0,4.0,2.0,3.0,1.0,,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Can be a fun environment free m&m's and idea of the culture they want to create is nice.,"Like previously stated the culture is just an idea. They push on being transparent but they themselves do not follow that. Any time off is a joke. There is not time available to be approved for PTO you get left with the option on calling it in, in turn get punished. Management can be very unprofessional with how they speak to their employees. Culture and values are very clear and are open to what is expected as far as actually following it themselves not so much.",More training as management should be expected to have more knowledge than agents. 12199838,11891,46891186,FEMALE,1997.0,BACHELORS,755,Salt Lake City,255,UT,1,126998,CSR-1,inventory specialist,0.912999987602234,inventory specialist,0.912999987602234,2016-10-05 14:50:07.093,0,2016.0,1.0,1.0,2.0,3.0,1.0,2.0,NO,Worse,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"It's incredibly easy work. Good pay, requires a fair amount of patience and people skills. Free m&m's and a drink dispensers, cool cafeteria for a call center.","In my time of working for NetflixCS, I was stressed mentally and physically, they use losing your job against you in every single humanly mishap that could happen, emergency with the kids? Not excusable or ability to have excusal by reasonable cause, they literally tell you after the first time that your job will be on the line if you are so much as 5 minutes late again. Get something a little mixed up on the knowledge base? You're on thin ice. I feel as if I started feeling this way once they had moved me to a new team. This ""supervisor"" was bossy, not a leader. Raised her voice and talked to few on the team like children. They were smart and switched teams after a few occurrences of her demonstrating her work ethic. I decided, I can change my schedule soon I don't want to make a fuss, so I stayed next thing I know I'm one of the leaders on the team we had a coaching and all she did for the first time ever was acknowledge my hard work, I was proud. After all the fear of f'ing up and losing my job I realized I could relax. A week later I was fired because I had to miss 1 day because my 2 year old daughter had strep, mind you this, my sup was constantly late or leaving early for non emergency type situations, was constantly on her phone on the call floor, for non work related types of things such as looking through social media and online shopping, there is an example of blatant favoritism. I knew people who missed much more time than I had, and had never even been spoken too, or threatened. I would take this to hr but as my sup said when terming me, the decision is final and I will not longer be working at Netflix customer service.","You really need to review how your employees feel with their supervisors. If you want the ACE you have to be fair and flexible with your employees concerns. You lost a very good, and determined employee because of poor placement and no flexibility with attendance, considering there was never PTO available or sick days. Even others employees at the site did not understand why I was fired. That's something to think about. I know I'm not the only one from this specific team that feels the same way." 12228221,11891,46129664,MALE,,,0,,0,,1,0,,,,,,2016-10-07 14:48:01.193,0,2015.0,4.0,3.0,5.0,3.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Superior technology, talented people, awesome perks","Frequent organizational changes, no company-wide standards or practices, ad-hoc project planning", 12297936,11891,35306004,MALE,,,755,Salt Lake City,255,UT,1,60285,Customer Service Supervisor,customer service manager,1.0,customer service,1.0,2016-10-13 09:22:28.74,1,,3.0,1.0,5.0,1.0,4.0,2.0,NO,Worse,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The job pays well, some peers are brilliant, talented, and fantastic to work with. There is quite a bit of autonomy and the freedom to develop your teams as you see fit.",NetflixCS is young and the leadership team is not open to new ideas. Management quickly shifts its priorities and it does not seem there is a clear direction for where the company is heading.,Stop killing the passion of your employees by shutting them down and find ways engage that passion into a specific direction aligned with the priorities of the company. Have a direction and coach and develop your talent. 12327961,11891,46488531,,,,0,,0,,1,0,,,,,,2016-10-16 01:46:51.697,1,,1.0,1.0,1.0,1.0,4.0,1.0,NO,Worse,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Free Starbucks and snacks. Free Netflix,"Everyone starts at the same hourly pay even if you have experience. The management says they are big on feedback but they will use it against you. Netflix manages on a ""do as I say not as I do"" philosophy. Managers are the only ones allowed cell phones and pens, employees are not. Training doesn't prepare you for the actual job. I was a Netflix customer from day one which is why I wanted to work for them and after being an employee I wouldn't recommend them as a employer or as a customer. Will leave as soon as another job is secured.",Pre screen employees better so you can treat the employees like adults rather than toddlers who can't be trusted. Stop hiring TSR's based on seniority but on skill. 12374026,11891,49054228,FEMALE,,,761,San Jose,2280,CA,1,0,,,,,,2016-10-19 11:09:33.85,0,2016.0,4.0,1.0,5.0,5.0,4.0,5.0,YES,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Benefits and perks are amazing.. office food&snacks, unlimited vacation, one year maternity leave, amazing leadership by Reed.","No mentorship, no at the job training. Hard to get promotion because they will simply go out and hire someone instead of internally developing people", 12404232,11891,47394058,,,,0,,0,,1,0,,,,,,2016-10-21 12:49:13.837,0,2013.0,5.0,5.0,5.0,4.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great people and great culture. Check out the Netflix Culture Deck at www.slideshare.net/reed2001/culture-1798664. They practice what they preach with ""Context, not control"", ""Freedom and responsibility"", and hiring fast/firing fast.","For folks looking for a ""safe"" company with which to work, Netflix is not your place (nor does it want to be). Benefits are great (including a lucrative stock purchase plan), but like pro-athletes, you can't think of Netflix as a cradle-to-grave company.",Keep taking risks and keep hiring the best! 12485584,11891,49477699,FEMALE,,,508,Los Angeles,2280,CA,1,3071724,Content Distribution Coordinator,coordinator,0.5211918950080872,program coordinator,0.5211918950080872,2016-10-28 12:06:32.42,1,,5.0,5.0,5.0,4.0,4.0,5.0,YES,Better,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,The company culture makes every day a superior work experience. I have stellar colleagues and interesting challenges every day. I look forward to coming to work every day.,"High performance is expected at all times which is not challenging by itself, but it can wear you down if you don't handle stress well.", 12564313,11891,35711094,FEMALE,,,508,Los Angeles,2280,CA,1,374710,Senior Web UI Engineer,ui engineer,0.9110000133514404,front end engineer,0.9110000133514404,2016-11-04 16:14:38.033,1,,3.0,3.0,2.0,3.0,1.0,4.0,NO,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,share knowledge with smart people from the world.,Sometimes exhausting long works at company, 12664744,11891,2298577,FEMALE,,,0,,0,,1,0,,,,,,2016-11-14 11:59:52.26,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,The best company I've ever worked at. Read the culture deck - every word of it is true and actively practiced.,None. Workload can be a bit intense at times but that's to be expected.,"As we expand internationally, make sure that we maintain our culture and values" 12685871,11891,49475049,MALE,,,0,,0,,1,0,,,,,,2016-11-15 21:22:29.88,0,2016.0,2.0,3.0,5.0,1.0,2.0,1.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,An offer you cant resist,"You will literally quit a decent job to come here thinking you have found something great only to find that you have stepped in front of an immature high school firing squad. There is no obectivity to the termination process so any of them could terminate for unethical reasons that are summed up in the phrase, you are not a high performer or you weren't a right fit. There constantly breathing down your neck and watching you looking for you to do something wrong. THeres little warning. Generally you get one. If your lucky or buddy buddy with with management or the supes you might get a bit more slack, maybe a lot more. If they dont like what they see they could be rid of you in less than a month and they openly joke about terminating people and about how expendable you are from day one. I read the reviews on here and went in and smellled the fish immediately. FIrst off they bring on a ton of people all the time for an amazing job so where do they end up. All of this is contingent on whether they decide if you are fit for production. You could be let go at the end of training and they dont give you any metrics on how that decision is made.",Remember that you are giving skilled people an amazing offer that leads many to leave stable employment. By making impossibly high expectations with no metrics applied to the termination process the vast majority wont hit the mark and office politics will govern the termination process. Luring people into a firing pit hurts them and there families and puts a dent in there career. Remember that. Your hurting people. 12700169,11891,39043202,FEMALE,1992.0,HIGH_SCHOOL,0,,0,,1,126998,CSR-1,inventory specialist,0.912999987602234,inventory specialist,0.912999987602234,2016-11-16 21:40:17.613,0,2016.0,3.0,1.0,5.0,3.0,3.0,3.0,YES,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Pay was great, flexible schedule to meet your needs, scheduling extra hours, attendance bonuses, great benefits including 401k match and vacation.","Dealing with non tech savvy customers, contradicting management styles, the location, no room to grow.", 12850759,11891,1132654,,,,761,San Jose,2280,CA,1,160524,Senior Data Engineer,data engineer,1.0,database engineer,1.0,2016-12-01 10:12:45.627,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Rockstar coworkers, no brilliant jerks excellent pay, no vacation policy or tracking fast paced environment, minimal distractions and no unnecessary process - get loads of work done everyday. I can tell my friends I work in showbiz :)","None that I can think of, really. I guess the culture might take a bit adjusting to if you are not used to it.", 12861435,11891,47452097,MALE,,,761,San Jose,2280,CA,1,17979,Senior Software Engineer In Test,software engineer in test,1.0,software engineer,1.0,2016-12-02 07:35:25.777,1,,3.0,2.0,4.0,2.0,4.0,3.0,NO,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"High-performing culture Unlimited vacation Pick your time to work Great pay","High performing culture If you get a manager that micro-manages it becomes annoying Too date driven while sacrificing quality - for a QA professional that's hard to take", 13039982,11891,2073945,FEMALE,,,755,Salt Lake City,255,UT,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2016-12-18 12:43:48.173,0,2016.0,2.0,1.0,4.0,1.0,1.0,1.0,NO,Worse,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Free snacks, good benefits, nice coworkers","Everything depends on your Supervisor, if you get the wrong one they will be condescending, demean you, micromanage you and fire you for no logical reason. No explanation, no exit interview, nothing in writing. I had the most unprofessional Supervisor I have ever met.",Please research why a person was fired. Don't trust your call center Management. They will fire reps for nothing. This could cause possible lawsuits in the future. 13071088,11891,43614415,FEMALE,,,0,,0,,1,0,,,,,,2016-12-21 09:42:19.067,0,2015.0,3.0,3.0,4.0,2.0,2.0,2.0,NO,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Get to work on a lot off different aspects, transparency, work with smart people, Reed Hastings","People pick and choose from cultural deck, varies from team to team, supervisor felt entitled based on tenure, not a good leader, complete opposite of the traits from the deck","Recognize weak management early, review tenured employees as well" 13239473,11891,15854049,MALE,1959.0,BACHELORS,234,Denver,2519,CO,1,0,,,,,,2017-01-08 20:22:27.117,0,2013.0,1.0,2.0,4.0,1.0,1.0,1.0,NO,Worse,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Good pay for the work,"Awful place to work, they work you 12 hours a day with terrible hours then let you go after 9 years with no cause.", 13285303,11891,41377371,FEMALE,1995.0,BACHELORS,0,,0,,1,0,,,,,,2017-01-11 14:55:50.29,0,2016.0,1.0,5.0,5.0,1.0,3.0,1.0,NO,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Good work, good pay. Energetic environment. New technologies.","Experience in Netflix totally depends on the supervisor. If you are lucky and get a matured manager, there is no reason to not like working in NETFLIX. However it could be a nightmare if your manager does not like you for some reason. It is always your words vs manager's word in there (happened in my case and they believe the manager). I was hired under a manager who convinced me to join Netflix (I had 24 emails from that person persuading me). However I learned after joining that I am supposed to report to a new manager and the very first day that new guy complained that I have never worked with JAVA and AWS (Then why did he agree to take me in his team in the first place ? ). Nightmare started from that very day. He kept on mentioning the same thing every one on one. He forced me to move my position in every meeting and make sure I seat where he points me to. He will talk to all my co-workers and inform them if he is cancelling one on ones, for me he wont do anything and just disappear. He will constantly irritate me saying how good he was when he joined. He will always shout at me and try to ignore my opinions on any damn technical stuff. I was totally terrified of him and knew that he will make sure that I fail. He tried all he could. He gave me two projects and one project scope kept changing and changing. Still i tried to keep up and developed good relationships with other team managers, members and project managers.One day (I am sure my manager was waiting for that day) I wrote something incorrect in an email (this is my 4th month I guess). He pounded on me, and also after a 14 hour continuous on call, I took a 2 min break, he shouted at me for 15 minutes for missing a false alram ! I apologized. He tried to blame me for what I did not do and said he and someone else was watching me silently, while I was chatting with someone else about some technical issue over a group chat. So unethical ! He said some PM complained about me and when I asked for the names and examples he refused. I raised the alarm to higher management and they said it is ""his word vs mine"". One day they said they are sorry I had to go through this and next day they change the tone and said they have to believe my manager. I requested them to talk to engineers and get feedback. They refused to even do that. I resigned the next week as I could not take the humiliation and realized that if I stay back and work in the same group, they will find some excuse to fire me. I knew all companies where I worked before were waiting to take me back any day. So I had no worry. The funny part is the people who were working with me kept on sending me emails about how good it was to work with me and they were surprised that I left. But my manager never found anything good in me. I wish I had a better manager in NETFLIX, then I would enjoy my life there so much. Please make sure you understand your supervisor before you join. That is the most important thing. Everything else will fall into place.","Give engineers some more respect and try to understand who is at fault. Look at that persons history before you conclude in 4 months or 5th months just based on one person, the manager who was not happy with the hire from very very first day." 13304614,11891,17568189,FEMALE,1981.0,BACHELORS,761,San Jose,2280,CA,1,23804,Anonymous,,0.0,,0.0,2017-01-12 19:46:36.537,1,,4.0,3.0,5.0,3.0,4.0,3.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"High Salary Great co-workers Beautiful South Bay location Relatively ""small"" company Free hot lunch, stocked kitchen Lots of SWAG Great PTO policy","Lack of internal growth opportunities Stock ""options"" not ""shares"" High turnover - can be cut throat Lack of diversity No recognized holidays. Double standards for executive staff.",Reevaluate prioritites and distribute the wealth more evenly. 13565149,11891,50947233,MALE,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2017-01-31 09:52:18.927,0,2013.0,3.0,3.0,2.0,2.0,2.0,3.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Free Movies and great environment.,your truly were better off staying average. If you were good you got promoted then fired. If you were bad you just got fired,Find incentives for people to excel! 13573508,11891,41286821,,,,761,San Jose,2280,CA,1,1107357,Data Engineering Manager,data engineer,0.9110000133514404,database engineer,0.9110000133514404,2017-01-31 18:13:14.87,0,2015.0,4.0,4.0,5.0,5.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great culture, great company, nice technology stack",Can not think of any cons,Keep at it. 13695485,11891,21845096,FEMALE,1971.0,MASTERS,761,San Jose,2280,CA,1,17676,Senior Project Manager,project manager,1.0,project manager,1.0,2017-02-08 13:58:09.573,1,,2.0,1.0,3.0,3.0,2.0,2.0,NO,Better,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Free food, fun projects, shuttles to many places in the Bay Area. If you're full-time the culture makes it easy to make your little slice of work your own.","They treat contractors like crap. Well at least this is the case in the department I was in. You are hamstrung by being a contractor and not having access to all information, not even knowing that you need access to this information or not even realizing you are missing information until it's too late. That might not be a problem for all contract positions, but as a project manager, it's essential that we are least made of aware of any news that might possibly affect the components we are in charge of. The diversity is tragic. It's not as bad as many other Bay Area tech companies, but there is a lot of instances where one sibling gets another one in, one spouse will get another one in, friends from previous employment hire each other to recreate whatever made them leave the original company, etc. I worked in a department with mainly an international team and when I started there were several comments made by my coworkers about how, because of my nationality, I therefore couldn't possibly understand certain issues like internationalization. I found several of the people to be very condescending if you didn't come from X school or worked at Y company. The lack of feedback from your manager is non-existent. Again this might just be a contractor thing but for me I found that the majority of my coworkers were happy with my work, my stakeholders were happy with my work, I'd received kudos from my manager, etc. Then when a full-time position came available I applied and was essentially told by my manager that I wasn't good enough. I won't argue that decision because it's subjective but isn't it the Netflix policy that if a manager isn't happy with their employee it's best to just let them go and then find the best fit? After all, if I'm not good enough to be at Netflix then why are still keeping me around? I can only speculate as to the reasons so it's not even worth me writing them here. Also in general, I know very few contractors since the time I've been here who have been converted to full-time. Some have been here as long as 2 years or longer.","Don't say you are committed to diversity if you really aren't paying attention to the hiring practices of the B and C level managers who are all too often just hiring their buddies. Netflix is scaling rapidly with new people and new products. My suggestion would be to find a way to facilitate interdepartmental learnings, this way you don't run the risk of people duplicating efforts." 13736439,11891,53124693,FEMALE,1992.0,BACHELORS,755,Salt Lake City,255,UT,1,126998,CSR-1,inventory specialist,0.912999987602234,inventory specialist,0.912999987602234,2017-02-11 07:51:34.013,1,,4.0,3.0,5.0,4.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great Benefits, subsidized lunches, free fruit and coffee, lots of PTO, free Netflix acct, community involvement, company culture, internal growth","Only 3 tardies/early leave per year before separation, no tuition reimbursement, very strict about what can be at your desk, no holidays off, headsets provided are awful","Keep moving the site in the right direction, and start interviewing for CSR2's soon!" 13817224,11891,53292476,FEMALE,,,0,,0,,1,0,,,,,,2017-02-16 18:11:13.943,1,,4.0,2.0,5.0,5.0,5.0,5.0,YES,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Other than the benefits, the environment you work in is very relaxed, while still maintaining professional boundaries. Management is easy to work with, feedback is more constructive than criticizing","Lack of upward growth/opportunity, you'll definitely get the unreasonable customers", 14154660,11891,53911659,FEMALE,1989.0,BACHELORS,755,Salt Lake City,255,UT,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2017-03-12 16:41:20.147,1,,1.0,1.0,3.0,1.0,1.0,1.0,NO,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"No pros, everything that made me like the job was a blatant lie. Has health insurance so that's something.","The work is monotonous and draining. The chat team was dissolved, and then they shifted my hours to meet 'business needs' which took away the last bit of faith I had that they care about the employee. Supposedly you can choose from set shifts, but the time you pick is randomly assigned, meaning if you're randomly assigned to pick last, then there are no good options left. Could also mean that you work there for 2.5 years like my coworker and never get to have a weekend day off. In training they told us over and over again that top performers were promoted within 3 to 6 months but there have literally been no opportunities. They said numbers didn't matter, they promised unlimited time off, and a whole host of other perks. That has all been blatantly false, the entire job is a numbers game, you sit glued to your desk waiting for a coaching or meeting to break up the nightmare of the day but those keep getting pushed off to the future, which never happens. Unlimited time off was taken away, and you could be fired for a whole host of silly reasons, I myself have seen multiple coworkers walked off the floor for minor infractions, and the new policy of only 3 tardies (which could be 1 minute late) per YEAR is punitive. Even the free drinks are slowly being taken away, we have stupid lemon water options now or espresso, which I can't drink. This job has given me anxiety, I am actively looking for a different job and will quit the moment I'm able.","Don't lie to your employees, hire enough people so that you're not glued to the phone with back to back calls all day, promote an option of breaking up the work day instead of sitting stuck in the cubicle. You can't even take personal time for crying out loud, you get in trouble for needing to take a 2 minute bathroom break outside your schedued break time. Ive never had a job that so horrendously micromanages time to be sure you're getting every last second of work from the employee. Actually be truthful about advancement opportunities. I was told CRS2 would be avaliable August of 2016, that got pushed to January of 2017, then March of 2017, and now maybe 6 months into the future. That's ridiculous, and it has created a dead end job culture that there feels like no escaping from." 14203724,11891,50320497,MALE,1986.0,BACHELORS,755,Salt Lake City,255,UT,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2017-03-15 16:29:18.58,0,2017.0,3.0,2.0,4.0,4.0,3.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Free Netflix Cafe on sight, moderately priced Free coffee and peanut m&m's Good health and dental benefits Very transparent No dress code (using good judgement) You can flex your on the clock breaks Pay is above market","Attendance policy is strict Little room for advancement Calls from very uneducated and slow people needing help with their Netflix Not much room for shift changing to earlier shifts (only night shifts available) It's ""not scripted"" although there are many things you must do verbatim Calls are very repetitious", 7509119,11891,30587396,MALE,1979.0,ASSOCIATES,761,San Jose,2280,CA,1,1054473,Global Support Technician,support technician,0.9110000133514404,product support,0.9110000133514404,2015-08-08 22:06:53.87,0,2015.0,4.0,4.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great people, fun place to work.",Nothing bad to say,NO MORE SHIFT CHANGES.. 7650075,11891,26285399,FEMALE,1987.0,BACHELORS,234,Denver,2519,CO,1,60233,Customer Service Representative I,customer service representative,1.0,customer service,1.0,2015-08-19 16:47:59.177,0,2015.0,1.0,2.0,1.0,1.0,1.0,3.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The environment is high energy and the people are very friendly. They have a lot of games and videos, as well as devices to occupy your free time. It is extremely DIFFICULT to get fired. Which means that if you do get fired then you SERIOUSLY and imaginably screwed up.","Your base PAY as of 2014-2015, as you are contracted out and paid by 24/7 is at the most 12.00 an HOUR! I do not know how Glassdoor came up with $15. You are verbally abused everyday by the customer. The technology and the Knowledge base can chance on you, so you need to be extremely adaptable. If someone starts calling you names, you can not hang up and you can not make outbound calls. You are held to metrics and those standards are extremely difficult to maintain unless you have been working in a call center for 5 years. If you do not perform you will be written up. One of those metrics is your call back rate, handle time (less than 5 and 1/2 minutes) and DSAT's (less than 4%) which translates into 1 NO in the survey. Attendance is non-negotiable. I was sick for 9 weeks (I had my voice for less than 25% of the time) and I even brought in a doctors note explaining my situation and I STILL got written up. They have shift bids, which means that every 6 months you can bid for a new shift. If your metrics are mediocre or bad, then you will be moved to what every shift they give you. Most places try to put you in shift according to your requests and needs. This is not that place. You can bison your own shift...and possibly keep it. My call center lost half of their work force due to the previous shift bid. They said they were going to try and change it to make it more ""fair"", but when I left, they can completely removed my shift time. They did NOT tell me about shift bids when they hired me. If you try for CSR 2 and don't meet the standard by day 90, you will lose your job. You do not go back to CSR 1 or given another chance. iF YOU want to TRADE, then the person you trade with has to be approved by your team lead and theirs...and vise versa. I switched shifts with someone else, I put up 3 people before I found someone acceptable. The shift took 3 months to process due to a lack of organization. If you do not mind being a punching bag, emotionally and verbally...then this is the job for you!",Better and longer training. 7794919,11891,35578742,,,,0,,0,,1,0,,,,,,2015-08-31 22:00:25.68,0,2015.0,1.0,1.0,1.0,1.0,1.0,1.0,NO,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Organic juices and couple of non-Gmo Snacks. But all the rest is GMO.,"Contractors are used, abused, kicked to the curb and finally fired. The company takes no responsibility whats so ever for all the people who are inevitably loosing or will loose their job in a matter of very few months or in the worst case scenario, right before health insurance is about to kick in. There is no such thing as ""high performance"". The company just uses and abuses, hire and fire, really talented people found by a random staffing agency that will promise you 6 months+. Netflix prefers to hire full time ""likable"" people only, not skilled people. Upper management simply micro manages every little baby step you are allowed to take, yet full time peers will bash you and take you down until you are fired. The company will not fire people that have been working there for a while even though they cannot keep up with the company growth. Full time peers with less skills, less education, and less valuable experience will clearly tell you to back off and will stab you in the back until you are gone, since you represent a threat to them.",Keep doing what you are doing....and do expect a class action from contractors. 7843301,11891,35697884,,,,755,Salt Lake City,255,UT,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2015-09-04 11:29:57.977,0,2015.0,1.0,1.0,1.0,1.0,1.0,1.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Free Netflix, friendly coworkers, good pay","Management expects unrealistic hours to work, schedule changes every 3-4 weeks, management is rude and two faced.", 7882141,11891,35812079,UNKNOWN,,,0,,0,,1,0,,,,,,2015-09-08 20:24:01.877,1,,1.0,1.0,,1.0,1.0,1.0,NO,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,A very nice building in Beverly Hills.,"If you interviewed with Netflix and didn't get the job, be happy. Boredom and fear are the only feelings around. You will walk in every single day fearing that it's your last day there, no matter who you are, contractor or full time. It's not worth it. The pressure, the anxiety, the fear. They have been massively hiring and now they are firing, for no reason. Well, from what I have seen it's either because they thought they needed you but they really don't, or because you are about to become too expensive after roughly 2-4 months with health insurance etc..The bottom line is you are not treated like a grown up but just as a tool and management is completely useless.",Don't hire someone unless you really need him/her. That person who you hired and fired has probably turned down another good job offer at another company that now is no longer on the table. 7955403,11891,32342801,MALE,,,761,San Jose,2280,CA,1,0,,,,,,2015-09-15 08:57:35.383,0,2014.0,4.0,3.0,5.0,5.0,2.0,5.0,YES,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Management is amazing. They want to bring out the best in their employees and help to drive these behaviors. Freedom and Responsibility is a huge thing here. You get lots of freedom to create your own path to success. Coworkers are amazing. Everyone brings something else to the table. The kind of place you make long lasting relationships at.,This position is a 24/7 position. This means you end up working odd hours and weekends. This lead to not having much of a social life outside of work., 7972201,11891,2335849,MALE,1978.0,HIGH_SCHOOL,761,San Jose,2280,CA,1,49673,Engineering Manager,engineering manager,1.0,engineer,1.0,2015-09-16 11:42:08.58,1,,5.0,5.0,5.0,5.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great culture, lots of autonomy, interesting product and work.","Commute to Los Gatos, and no SF office.", 8027210,11891,27858556,FEMALE,1990.0,HIGH_SCHOOL,755,Salt Lake City,255,UT,1,1110749,Csr1 Chat,,0.0,,0.0,2015-09-21 14:46:57.637,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"I love working here, you are pure customer service and you really have freedom in how you do your job. The culture is all about honesty and really caring about your customers and you can see that. They pay you very well and your paychecks are always consistent. You get five weeks paid vacation, incredible insurance dental and vision, free Netflix and Netflix swag, and so much more. You are treated as an adult and get to work around a lot of positive good quality people. Netflix cares about who they hire, and sometimes those people will lose their job because they aren't the right fit, thus those people come here and leave 1 star propaganda type reviews. If you aren't going to bring something positive to the work place then why are you even there? It makes it amazing to work there because the people who are there are really amazing, high quality positive people making this an extremely great environment . I'm never dreading going to work, the supervisors, agents and even operations management all talk to each other on a human level and no one is snarly or stuck up. Its an extremely chill environment with high expectations. You are expected to do your job and be an adult, and everything else is extremely relaxed. If you think you can come to work and mess around, you're not going to have a job long, but I've been here almost a year now and everything is just as amazing now as when it first opened.","I wouldn't say there are loads of downsides, we are a 24 hour call center so when you are hired you are told you need to be flexible with your work schedule. Most schedules you'll have for a good 3-4 months but when new schedules come out you need to be willing to take it on. We were told this at least ten times before being hired, so you can't really complain. And even if you get a schedule you don't want you can trade and they won't stop you.",I would just say to keep doing what you're doing. K really appreciate how much you seem to care about your employees. 8040842,11891,33686914,MALE,,BACHELORS,761,San Jose,2280,CA,1,0,,,,,,2015-09-22 14:43:39.963,0,2012.0,4.0,5.0,4.0,3.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Working at Netflix feels a little like working at a startup. You are given a lot of freedom, depending on where you work, to improve things as you see them. There is a free snack bar and fridges full of drinks on all floors and buildings, if thats important to you. Very laid back on what time you come and go, as long as it doesn't impact your results, and they will not tolerate brilliant people around if they are jerks also. Socially you will make a lot of new friends and dont be surprised if they ask you to join outside of work for weekend BBQs etc.","Being results and data driven, sometimes causes higherups to try different strategies and they will often change their minds and direction. This leads to inefficiencies and frustrations. While they officially have a ""take as long vacation as you like"" policy, some people were let go a few weeks after coming back from taking their first vacation in years.", 8089614,11891,34844256,,,,0,,0,,1,0,,,,,,2015-09-26 19:50:54.33,1,,3.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"easy job free product can watch tv talk to people from all over","hard metrics customers dont listen needs better pay needs to take employee feedback", 8190659,11891,36214249,,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2015-10-05 19:23:57.937,0,2014.0,3.0,3.0,3.0,3.0,3.0,3.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Laid back, relaxed culture. No sales or retention.",Typical Call Center environment with normal ups and downs.,"Nothing, did a good job." 8221750,11891,32021523,MALE,1975.0,ASSOCIATES,0,,0,,1,0,,,,,,2015-10-08 03:05:36.28,1,,5.0,3.0,4.0,5.0,5.0,5.0,YES,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great company to work for, plenty of benefits and the unlimited vacation time is a plus even know i don't take advantage of it to often. Lots of freedom to do your job and try new things out without having to go through multiple channels or people.","It's sad to see the DVD side decreasing in size, but everyone is still upbeat about there job.", 8239839,11891,35676431,,,,0,,0,,1,0,,,,,,2015-10-09 10:27:29.317,1,,4.0,4.0,4.0,4.0,4.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Great people and great benefits,Growing quickly lots of new people, 8288666,11891,28134389,,,,761,San Jose,2280,CA,1,0,,,,,,2015-10-13 19:12:13.317,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Surrounded by the absolute best and brightest professionals in their fields. You can really depend on those around you to do great work, which is inspiring. Great company culture and vision. Freedom to do your job in the way you see fit, with no extra rules or process.",None that I can think of., 8288937,11891,31875444,MALE,1974.0,MASTERS,781,Seattle,3020,WA,1,0,,,,,,2015-10-13 19:39:12.847,1,,5.0,5.0,5.0,5.0,5.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Clear focus on what to do but a lot of freedom on how to achieve it. Great cross-team collaboration.","Socializing is discouraged, no holiday party etc.", 8294420,11891,36941463,,,,761,San Jose,2280,CA,1,0,,,,,,2015-10-14 07:56:07.96,1,,4.0,3.0,5.0,5.0,3.0,4.0,YES,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Results driven, ability to create and execute own projets, candid feedback",Too many burnt out employees, 8314288,11891,36797485,,,,761,San Jose,2280,CA,1,0,,,,,,2015-10-15 13:36:01.1,1,,5.0,5.0,4.0,5.0,4.0,5.0,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"I just hit my 2 year mark at Netflix, and it has been great thus far. It has been quite the whirlwind and learning experience, and I continue to be challenged every day. The partnerships I have formed are immeasurable, and to be involved with a company changing the way entertainment content is consumed is pretty exciting. Biggest pro in my eyes to working here has been the people. My colleagues truly are ""stunning"" as the culture deck highlights. Really some of the best in the business, and everyone I collaborate with has a clear passion and drive for their work. Although we move at lightning speed, it pushes me to excel, and not simply coast through the day to day grind.",Sometimes we forget to celebrate/recognize our major accomplishments because we are always moving towards the next best thing., 8373134,11891,30876979,,,,0,,0,,1,0,,,,,,2015-10-20 17:31:35.007,0,2014.0,5.0,5.0,5.0,4.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Salary. Culture. ""Freedom and Responsibility"". VP of PR.",Disorganized growth. Too many hires from the Studio world are diluting what made the company the rebel.,"Content is king, but if it becomes all content, you'll be just another horse in the race. Invest in the brand in creative ways, and reinforce what it stands for beyond the latest show." 8549561,11891,35570025,FEMALE,1995.0,BACHELORS,755,Salt Lake City,255,UT,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2015-11-05 08:40:42.917,1,,4.0,5.0,5.0,5.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Food, lots of it. Friendly people everywhere and they pay more then a average",Once you are out of training you could be fired any day because you're technically running through a different company for a month so they decide to keep you or not, 8624811,11891,36373763,,,,759,San Francisco,2280,CA,1,37692,QC Specialist,qc,0.5542465448379517,quality assurance,0.5542465448379517,2015-11-12 12:17:57.377,0,2013.0,4.0,2.0,4.0,2.0,3.0,4.0,YES,Same,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"No micro-management, stress-free, good pay.",Departments can be easily shut down as conflicts arise.,User experience should be taken more seriously if you plan on taking over the globe. 8672104,11891,33804986,MALE,,,0,,0,,1,0,,,,,,2015-11-17 13:25:45.857,1,,4.0,4.0,4.0,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Very good company to work for,None i could think of so far, 8764395,11891,38154645,MALE,1992.0,BACHELORS,755,Salt Lake City,255,UT,1,60233,Customer Service Representative I,customer service representative,1.0,customer service,1.0,2015-11-28 07:36:41.297,1,,5.0,5.0,5.0,4.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"People are awesome, culture is highly motivated, they take everyone, don't discriminate and hire you for who you are as a person",Shift bids are the one draw back of this company. But those are going away soon. Choose your own shift pilot in January, 8771480,11891,18183422,FEMALE,1964.0,BACHELORS,196,Columbus,2235,OH,1,364052,Operations Associate III,operations associate,1.0,business operations,1.0,2015-11-29 12:48:04.387,0,2011.0,5.0,4.0,5.0,3.0,5.0,5.0,YES,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Free Netflix Flexibly Cross Trained for all jobs","once a person completed all training that is as far as you can go, no further room for promotion", 8777268,11891,18345675,FEMALE,1985.0,HIGH_SCHOOL,234,Denver,2519,CO,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2015-11-30 08:08:11.62,0,2014.0,4.0,2.0,3.0,1.0,1.0,1.0,NO,Worse,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"They give a lot of offers for OT, and some of the people you work with are cool.","No room for growth, people who can make decisions go off favoritism and they run a tight ship like a prison. write ups for any little thing, they do shift bids every 3/6 months leaving no room for a stable work/personal life balance. They have no care for your personal needs on scheduling, its you get what you get depending on stats, attendance etc. But even if those things are good you could very well still get stuck with a crummy shift. Very high turnover.", 8784187,11891,37970923,,,,755,Salt Lake City,255,UT,1,0,,,,,,2015-11-30 19:27:06.01,0,2015.0,1.0,1.0,1.0,1.0,1.0,1.0,NO,Worse,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,No pros working for this company,"I got hired on with a start date of December 4th, then on November 30th received an email telling me they were going with others more qualified. Based on my experience they probably overhired and then decided too late to cancel the training class. I hope not too many people turned down other jobs to work here only to hear they were no longer needed.",Do not overhire and then tell people 4 days before they are to start that they no longer have a job. 8825082,11891,21772527,,,,508,Los Angeles,2280,CA,1,0,,,,,,2015-12-04 12:14:27.283,1,,5.0,4.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"- tons of freedom, treated like adults - amazing coworkers, all experts in their fields. everyone pulls their weight - open / honest feedback is given to each other regularly - exciting challenges, disrupting media/entertainment industry","- the level of ambiguity is not for everyone - you will see people you like let go because they weren't the right fit for their role. I've made peace... it creates an environment where everyone is exceptional and not resting on their laurels. digging into why it happened dozens of times, I've always agreed with the managers decision when I have all the facts.", 8831565,11891,27767645,MALE,1977.0,MASTERS,761,San Jose,2280,CA,1,0,,,,,,2015-12-05 10:08:21.16,1,,5.0,4.0,5.0,5.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,A culture that values risk taking and candor.,Career growth may be unclear for some people., 8834291,11891,28890562,,,,761,San Jose,2280,CA,1,49673,Engineering Manager,engineering manager,1.0,engineer,1.0,2015-12-05 20:00:50.06,1,,4.0,2.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"There's no doubt that you'd be hard pressed to find a different job where you can have as much impact. Pay is amazing, growth of pay is excellent too. The culture isn't just a deck, it is preached and practiced for the most part.","If you work hard you'll grow your role, but you may not grow your title. Some people have been there increasing their scope for years with no title bump. Pay is != title at Netflix","It's understandable wanting to keep a flat organization, but having managers report to managers, directors to directors, VP's to VP's is not flat. Work on true succession planning, and invest in the career growth of those proving their value. Not just in pay, but personal growth as well." 8908368,11891,9954502,,,,508,Los Angeles,2280,CA,1,1213599,Content Partner Specialist,,0.08561033010482788,,0.08561033010482788,2015-12-13 20:15:39.19,0,2015.0,2.0,2.0,5.0,1.0,4.0,3.0,NO,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Forward thinking office culture, catered lunches and snacks, nice vacation/maternity/paternity leave policies. You get to work on a product that everyone consumes and is passionate about. Peers are smart and talented (for the most part). People are interested in your job and want to talk about it.","Culture of fear, office politics and weak leadership make for a stressful experience. Turnover is high, so expect to say goodbye to colleagues frequently. Firings (in my experience) have been trivial and never a true reflection of overall performance- after all, we work everyday with these people. Brain drain since nobody stays longer than a couple years. I have witnessed multiple people leave (without being fired) for better opportunities. In my opinion, with all the optimization and automation, the department will need to be scaled down in the upcoming future. Not the place if you want job security. Very little to zero potential to grow or advance your role.",Your attitudes and policies advance the culture of fear and office politics. Improve your leadership strategy and resources and combat the office politics you help linger. 8940643,11891,29740233,,,,508,Los Angeles,2280,CA,1,205855,Digital Account Specialist,account specialist,0.9110000133514404,sales representative,0.9110000133514404,2015-12-16 23:19:19.49,0,2014.0,1.0,1.0,4.0,2.0,1.0,1.0,NO,Better,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"- Pay top of market - Catered lunches","- Culture deck not true in all departments, department heads/middle management are not consistent - Intense fear-driven culture, must be political to find success/happiness, cannot trust your colleagues/managers - Limited growth within your role and within the organization - They have created robotic positions so you are simply a part of an assembly line",Rewrite the culture deck to accurately represent life within the organization or work to transform the company culture to what you commit to on paper 8991275,11891,26217911,FEMALE,1990.0,BACHELORS,236,Detroit,527,MI,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2015-12-23 11:29:51.323,0,2013.0,1.0,1.0,2.0,1.0,1.0,3.0,NO,Worse,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Same amount of hours on paycheck each week .,"Bullying upper management was the worst a lot of games played , way to many ways to be let go by just coming to work , Didn't enjoy my experience, no room for advancement","Grow up , learn how to treat people ." 9033538,11891,17835565,FEMALE,1988.0,BACHELORS,761,San Jose,2280,CA,1,0,,,,,,2015-12-30 09:37:14.397,1,,3.0,2.0,5.0,3.0,3.0,3.0,NO,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"- Great product - Top-of-market compensation - Flexible hours - Rapid expansion - The reaction you get when you tell people you work for Netflix","- ""Culture of fear"" - Office politics - Ambiguous vacation policy works against employees (many work over major holidays) - Difficult personalities and poor alignment/coordination between departments - Limited room for growth and internal mobility - Subservient attitude toward management","While a culture of fear increases productivity, it can encourage finger pointing and stifle creativity." 9083991,11891,38994620,,,,0,,0,,1,0,,,,,,2016-01-05 14:27:35.717,0,2015.0,1.0,3.0,5.0,1.0,4.0,3.0,NO,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"I wasn't looking to change jobs, Netflix found me and offered me a very generous salary and relocation to leave my employer. I loved my job but it only lasted 4 months after they hired someone from another big company and he wanted to bring in his own team. I was still in corporate housing when they let me go. They said the new manager didn't have chemistry with me but I had only met with him twice and he had only been working there for two weeks before he decided to let me go over said ""chemistry"". The new guy was very unprofessional and treated me in ways that do not align with the Netflix culture. I talked to the VP that hired me and he said he was very sorry and that I had done nothing wrong and didn't need to change a thing but that he had to support this other guy in his decision. I wish things would've worked out different but I did enjoyed my time while there.",You can be let go without warning based on very little substance to support it. They have many reasons they can let you go but they never talk about the unjustified reasons. Think twice about relocating for them.,Don't seek talent out and then let them go over an opinion of someone that has only been there for two weeks. 9114382,11891,39082310,,,,755,Salt Lake City,255,UT,1,45836,Csr1,,0.0,,0.0,2016-01-07 19:09:15.233,0,2016.0,2.0,1.0,3.0,1.0,3.0,1.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"*good pay *full time & overtime available *cafeteria is awesome *friendly staff","-Bad management -unexperienced supervisors -negative feedback overall / no positive -negative manipulative tactics","* provide positive feedback , constructive criticism , and attainable goals. Praise hard work and acknowledge/reward when goals are met . If you hound and pressure the team all day with negative feedback and don't acknowledge they're already trying , it is not motivating or encouraging and doesn't allow us to focus on what's most important ; taking care of our customers and fixing their issues with amazing service. Also keep it professional with your team , flirting and dirty conversations should be on your own time in your own area not everyone wants to hear / see it ." 9179814,11891,30934754,,,,0,,0,,1,0,,,,,,2016-01-13 11:52:07.497,0,2015.0,4.0,5.0,5.0,3.0,3.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,The company is very tech-forward. Also everyone is pushed to be on top of their game (which meshes with the culture deck). All the initiatives are ambitious and aggressive in a good way.,It seems there are a good number of persons in positions of power and influence making key decisions without having and/or soliciting or gathering requisite knowledge to make the best choices.,Encourage upper management to solicit more expertise and direct experience when hiring for the roles and functions for new initiatives. 9193759,11891,39020413,,,,508,Los Angeles,2280,CA,1,60235,Customer Service Representative II,customer service representative,1.0,customer service,1.0,2016-01-14 10:48:38.003,0,2014.0,1.0,3.0,3.0,1.0,1.0,2.0,NO,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Free food, lots of swag and watching TV while you work.","Favoritism gets you everywhere! Performance doesn't matter as much as kissing supervisor behind. They aren't EOE like they claim, if you get on their radar they'll nit pick looking for any reason to let you go. People disappear and are never spoken of again. You're treated like a drone.",Hire supervisors that reward good performance and not the personalities they gravitate toward. 9290805,11891,32884015,,,,0,,0,,1,0,,,,,,2016-01-21 21:21:40.427,1,,5.0,4.0,5.0,4.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The culture is both refreshing and rewarding to anyone who has spent time in a ""corporate"" work environment. Great colleagues in terms of talent and personality. Everybody pushes each other to do their best work.","Culture takes some getting used to, so the first few months can be a little jarring. Lean organization means there's always a lot to take on which can get overwhelming if not managed properly.",Preserve the culture as the company grows as it really is the secret sauce for how a lean organization can be so effective. 9318363,11891,39655623,UNKNOWN,,,508,Los Angeles,2280,CA,1,0,,,,,,2016-01-24 18:25:31.51,0,2015.0,1.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Free lunch, time off, some nice people...","Random firings, no job security, arrogant management, long hours, etc.",Get yourself grounded. 9492580,11891,38568963,FEMALE,,,0,,0,,1,0,,,,,,2016-02-08 07:20:06.833,0,2015.0,4.0,5.0,5.0,5.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Netflix is all about judgement and not process.,The only Cons are that it got to be the same old thing every day and was a little too easy near the end., 9638193,11891,1466740,,,,0,,0,,1,0,,,,,,2016-02-20 07:04:37.64,1,,4.0,4.0,5.0,4.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,The freedom & responsibility culture is real. It is nice to go to battle alongside fully-formed adults who are the best at what they do. The product is amazing and incredibly fun to market. Reed is an incredible leader….focused and effective.,"While one of the plus sides of the debate culture is gathering multiple perspectives on your work, the downside is that you can get slowed down by the need to accommodate a myriad of stakeholders. Marketing leadership also hasn't quite found the right balance of art and science. While Netflix has become an entertainment brand, it should be careful to not set up an organization that acts/looks/feels exactly like a Hollywood company. If you are not in L.A. and/or working on creative, it has become increasingly difficult to feel like you are truly part of the Netflix marketing organization.","Ensure that marketing leadership can flex both the right and left brain. Ensure that the CMO is willing to engage folks in all corners of the marketing organization (programmatic marketing, partner marketing, etc.)" 9656712,11891,40278514,MALE,,,0,,0,,1,0,,,,,,2016-02-22 08:42:27.63,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"At Netflix, I'm treated like an adult. Nobody micromanages me, and I have the freedom to do my job the way I want. I partner directly with the engineering teams I support and fully understand their hiring needs, as opposed to messaging any and all engineers with the aim of throwing them blindly into a bucket for distribution.","Feedback is real and real-time, so this isn't the place for you if you take things personally or don't internalize feedback well.",Keep it up! Continue to hire great people because it makes coming into work an absolute joy. More words to hit word cap. 9784825,11891,40651661,,,,508,Los Angeles,2280,CA,1,1300493,AV CC Vefifier,,0.0,,0.0,2016-03-03 08:44:43.503,0,2014.0,5.0,4.0,4.0,5.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Fast paced, professional high tech environment. Pro employee relations. Continually upgrading technology and educating workers. You are recognized for your accomplishments.",There are no cons I know of working for this company.,"Keep treating your employees the same, great job." 9874446,11891,41234412,,,,167,Chicago,302,IL,1,46912,Operations Manager,operations manager,1.0,,0.0,2016-03-10 15:24:36.687,1,,4.0,1.0,4.0,2.0,2.0,5.0,NO,Worse,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,entry level growth oppurtunites are there,glass ceiling in terms of long term growth, 9986248,11891,16902004,,,,0,,0,,1,0,,,,,,2016-03-21 09:17:20.46,1,,5.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,good company to work for,none there isnt one realy, 10003512,11891,39527133,FEMALE,,,508,Los Angeles,2280,CA,1,1375181,Machine Operator/Mailer,machine operator,1.0,operations,1.0,2016-03-22 11:49:59.083,0,2012.0,4.0,3.0,4.0,4.0,4.0,,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,great streaming plan for employees and easy to request for vacation time off,dvd rentals are a a thing of the past, 10069234,11891,41775543,MALE,1988.0,BACHELORS,761,San Jose,2280,CA,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2016-03-28 14:17:33.187,0,2016.0,4.0,3.0,5.0,4.0,5.0,5.0,YES,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great culture, maintaining the values and working hard is key components to working for this company.",Room to move up could be challenging., 10192764,11891,20463589,FEMALE,1980.0,BACHELORS,761,San Jose,2280,CA,1,14318,UI Designer,ui designer,1.0,front end engineer,1.0,2016-04-07 13:56:44.357,0,2013.0,4.0,3.0,4.0,3.0,4.0,3.0,YES,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,all designer are talented,too meany of meal in the design team, 10204973,11891,26516628,,,,761,San Jose,2280,CA,1,0,,,,,,2016-04-08 14:44:02.077,1,,4.0,5.0,5.0,4.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"This is a great place to work if you're genuinely interested in the success of your coworkers and are able to clearly see the connection between that and the success of the business. Freedom and responsibility is definitely practiced here. No one will hand you a project, deadlines, and a specific way to go about doing your work. They trust that they've hired the best people to do the job and they leave it up to the individual to identify problems and figure out how to solve them. This sort of environment is not for everyone, because you have to build strong enough relationships with your coworkers so they'd go to bat for you on your projects. Team-building isn't a company-mandated activity here. It's an everyday practice and an integral part of the job. Feedback is candid and immediate, so get ready. There's no sugarcoating here. To be successful here, you have to be open to criticism, no matter how direct. This, again, might not work for everyone, but it makes your next course of action very clear, as opposed to sugarcoated feedback that leaves you confused as to what you should do.","Netflix gets a bad rap, because it's not for everyone. The fact is, that's not necessarily a bad thing, and there's no shame in trying something out and seeing if it works out for you. What appears difficult about Netflix is exactly what makes it a great place to work. You have to be able to manage yourself, no one will manage your time for you. While the company is not as diverse as it could be, the commitment to diversity is something I've witnessed first-hand from leadership and employees alike. The tone is set that diversifying the company is a part of everyone's job at Netflix, not just the recruiting team. If you need someone to manage your time for you, need your tasks to be very clear and outlined by a manager, or you can't handle feedback, then Netflix isn't for you.","Continue fostering employee relationships, and emphasize the importance of making those connections as early as possible in an employee's journey." 10334386,11891,41266200,MALE,,,558,Miami,3318,FL,1,1403536,DVD Processor,,0.0,,0.0,2016-04-20 09:01:49.37,0,2012.0,4.0,3.0,4.0,3.0,3.0,3.0,YES,,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Great company that stays on the edge of media technology,You could get laid off without notice, 10377106,11891,24979325,MALE,,,755,Salt Lake City,255,UT,1,1407226,Chat Customer Service Agent,customer service agent,0.9110000133514404,customer service,0.9110000133514404,2016-04-24 13:13:03.157,0,2015.0,2.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Good pay, free coffee and a nice cafeteria","immature supervisors, inconsistent work ethic", 10392312,11891,41767795,FEMALE,1993.0,BACHELORS,0,,0,,1,0,,,,,,2016-04-25 20:32:25.497,0,2012.0,4.0,3.0,4.0,4.0,4.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Environment is great love it,Needs more diversity in office,Keep it up ! 10533469,11891,29497844,MALE,,,508,Los Angeles,2280,CA,1,0,,,,,,2016-05-08 20:50:09.063,1,,4.0,4.0,5.0,1.0,1.0,3.0,YES,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Talented Co-workers Unlimited Vacation Lots of opportunities to learn Top of market salaries","Poor Work-life balance No company employee development",Invest in employees beyond top of market salaries 10725901,11891,24706945,MALE,,,0,,0,,1,0,,,,,,2016-05-25 11:14:35.413,0,2014.0,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Great talent to work with.,The DVD business is declining, 10739772,11891,39986651,MALE,1991.0,BACHELORS,755,Salt Lake City,255,UT,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2016-05-26 12:29:08.64,1,,4.0,3.0,4.0,4.0,5.0,5.0,YES,Better,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Looks like awesome culture and everyone is laid back. Pay and benefits are also great! No dress code. Focus on paying well, and keeping employees happy.","Could be asked to work an odd schedule. Other than that I would have appreciated a call back or email a little sooner, they kept me kinda nervous. But I eventually got a job offer!",None so far! 11007004,11891,44038213,MALE,,,236,Detroit,527,MI,1,764802,Mentor/Trainer,,0.0,,0.0,2016-06-22 13:07:57.363,0,2015.0,4.0,3.0,3.0,4.0,4.0,4.0,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Fun and cool environment to work in. I miss this Job somewhat. Nothing too bad to say, I'll work here again in the future if it presents itself.","Metrics, because keeping up with numbers suck. Sometimes things can seem a little unfair or somewhat favoritism.", 11082297,11891,36922174,FEMALE,1995.0,HIGH_SCHOOL,755,Salt Lake City,255,UT,1,53152,TSR,,0.0,,0.0,2016-06-29 11:16:59.253,0,2016.0,4.0,4.0,5.0,4.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great pay, lots of PTO, insurance was affordable, on-site cafeteria, awesome coworkers, great managers","Being a team of about 50 people supporting the entire globe of customer service sites, the schedules weren't always the greatest. Weird days off, swing/graves shifts, shift bids. But it rotates every few months to make things fair. Also it was hard to get weekend days off.","Find a better way to make the scheduling more pleasing, but other than that, nothing to complain about." 11255037,11891,35597877,FEMALE,,,755,Salt Lake City,255,UT,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2016-07-15 14:04:55.54,0,2015.0,5.0,5.0,5.0,5.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"If you work well in a call center, it is fantastic! Very upbeat and fun environment. The training was great and not too difficult. There's more freedom for personal expression. There is a dress code, but it is nowhere near as restrictive as other call centers. They want real people, not people who just follow a script all day, every day. Plus you get free Netflix!",Customer service is hard. It's not for the faint of heart., 11574046,11891,46542661,,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2016-08-15 20:36:17.843,0,2012.0,4.0,3.0,3.0,3.0,2.0,3.0,NO,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Full time job, always.",TMTL - Glad the call center in Oregon is gone. It was horrifying seeing others get ground up in their grist mill.,"Reed, you're a charm. The rest of your executive staff sucks." 11623359,11891,46302877,FEMALE,1990.0,BACHELORS,759,San Francisco,2280,CA,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2016-08-19 19:24:49.56,1,,4.0,4.0,3.0,3.0,5.0,4.0,YES,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Free food Friendly people Minimal drama Easy tasks","Contract only for the first 6 months Was told $5 increase after 6 months, it's only $2", 11674733,11891,46674762,MALE,,,0,,0,,1,0,,,,,,2016-08-24 14:10:45.207,1,,5.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great company, great culture - they live it",High performance required to be successful, 11704926,11891,40250634,FEMALE,1971.0,BACHELORS,755,Salt Lake City,255,UT,1,60285,Customer Service Supervisor,customer service manager,1.0,customer service,1.0,2016-08-27 05:12:24.81,1,,4.0,4.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Pay is great. You work with highly motivated, driven people that are all trying to be their best. In my experience all peers are very willing to share best practices and help you be better as well. Benefits are great and work life balance is a real thing. Positivity is part of the culture which is infections. If you've ever worked for a company where you see a peer not doing much and not being held accountable for driving success those type of people will not make it which in my book is great. Accountability happens here. Freedom to be you and manage with your own sense of style as long as you are managing within their values.","Periodically you come across super competitive peers that may be stand offish for fear of sharing or getting to close to you because they want a position that you want. That competition is fierce when applying for new roles but it doesn't describe the majority of the workforce. Due to constantly challenging yourself and expectations to continue to be high performers you can leave mentally exhausted on a daily basis.", 11725812,11891,44909449,MALE,,,755,Salt Lake City,255,UT,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2016-08-29 14:00:38.193,0,2012.0,5.0,2.0,4.0,3.0,4.0,3.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Great workload and benefits. Get holidays off and awesome teamwork,Not much to move up in the company,More remote opportunities 11754687,11891,46439086,FEMALE,1993.0,,0,,0,,1,0,,,,,,2016-08-31 13:36:24.657,0,2016.0,3.0,3.0,5.0,1.0,4.0,4.0,NO,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great company, great benefits, fun environment",Favoritism at it's finest here,Stop playing favorites. 11917044,11891,47630216,UNKNOWN,,,0,,0,,1,0,,,,,,2016-09-13 14:18:40.58,0,2014.0,5.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Very Interesting at the best,"Tricky hours, hard to get off sometimes", 11920024,11891,28484393,MALE,,,0,,0,,1,0,,,,,,2016-09-13 18:50:15.08,0,2014.0,2.0,2.0,4.0,1.0,1.0,3.0,NO,Worse,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great benefits, great dental, awesome Co workers and theyve put a good bit of money on making the cafeteria and building nice.","Well, where to start.... Management all have different expectatiins and different styles. You can be the star of one team, switch teams, and be given warnings. No one Is in the same page. Their attendance policy is not followed well by management Or Hr. I was told I could take a day off by Hr after a certain date with no issue. So a few days after the date I was given I took the day off that I desperately needed and was fired next day. No prior warnings or attendance issues. Hr gave me the OK and then are the ones that fired me. I think that days a lot about how well this place rubs.","Be clear and Honest with your expectations. Sure, we live in a right to work state but you'll quickly become another convergys the way you handle situations and treat employees. Also, get everyone on the same page. Aht, dsat and verbiage should be have a pretty universal expectation between all sups. But that simply is not the case." 12212004,11891,45266758,MALE,,,0,,0,,1,0,,,,,,2016-10-06 11:15:07.923,1,,4.0,4.0,4.0,3.0,4.0,4.0,YES,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The pay is great compared to other companies in the valley, the benefits are awesome and they have 401k match.",Nobody is on the same page.,"Get your management styles aligned, you'll receive information from one person that clashes with another." 12457147,11891,34823428,MALE,,,755,Salt Lake City,255,UT,1,14210,Training and Development Manager,training and development manager,1.0,trainer,1.0,2016-10-26 08:19:06.77,1,,5.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"What makes this location great is that the culture of high performance really helps you to grow, excel, learn and develop at a high level. While it can feel demanding at times, this actually has helped me to grow, offering many opportunities for growth that apply to any type of job I may want in the future.","As stated above, the job is high performance. Which means that the jobs here may not be the right fit for everyone. But for the right person, it's a great place.", 12750870,11891,50280144,FEMALE,1976.0,HIGH_SCHOOL,850,Tampa,3318,FL,1,126998,CSR-1,inventory specialist,0.912999987602234,inventory specialist,0.912999987602234,2016-11-21 17:07:04.773,1,,1.0,2.0,4.0,1.0,1.0,3.0,YES,Same,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,You can be yourself. It's not complicated to help the customers. The job itself is very easy if you are competent.,"While they do not technically discriminate against you because of your age, if you are not either on a constant caffeine induced hyperactive episode or just naturally one of those people who are hyper all day everyday. You will be utterly miserable here. The performance standards require so much speed you have to be in a constant frenzy to meet them.",obviously this is a company that doesn't want to retain its employees long enough for the health insurance benefits or vacation bonuses to become available. If you're not in management by the time you've been there 2 years you are burned out and have quit the job. 12903184,11891,39155600,,,,755,Salt Lake City,255,UT,1,126998,CSR-1,inventory specialist,0.912999987602234,inventory specialist,0.912999987602234,2016-12-06 10:27:44.66,1,,2.0,1.0,3.0,3.0,1.0,1.0,NO,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Free coffee and snacks. Benefits. High percentage of PTO accrual, which is being cut in half soon. One flexible day off that is impossible to take if you have the beginning of the week off.","Is definitely numbers driven, even though they tell you it isn't. Manipulative management. Will use your peers against you. Told to ask questions if you don't understand something, but don't answer your questions and rarely give good context. Coachings that are supposed to happen every week get pushed off for a few weeks to a month. No one is on the same page. Your job is on the line after the one day you are sick. There is definitely an attendance policy, regardless of what you hear.",Be up-front with your staff. Follow through on commitments. Be available. Follow your own behaviour standards. 12907594,11891,31193471,MALE,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2016-12-06 16:19:06.753,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great development culture, tons of opportunity, big problems, lots of independence - the motto ""freedom and responsibility"" is not just a platitude.",Make sure you agree with the Netflix Culture Deck - if you don't you won't be successful., 12911443,11891,50525189,FEMALE,,,52,Atlanta,3426,GA,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2016-12-06 23:55:44.807,0,2012.0,5.0,,,,,,YES,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"enjoy the site, various movies of every genre",I have worked in cs for years no downside.,Management is doing a good job have no complaints 12938673,11891,32120713,FEMALE,1988.0,,761,San Jose,2280,CA,1,0,,,,,,2016-12-08 15:39:02.407,0,2016.0,2.0,2.0,4.0,1.0,3.0,2.0,NO,Worse,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"* Great pay * Smart coworkers * Good product * Business casual dress code","* With no ladders or levels your performance is 100% based on your direct manager's perception of you. * Every person interprets, and practices, the culture deck differently which means you could have a very different experience based on the team you are hired into. * Lots of gossip - people try to pass it off as ""gathering feedback."" Conversations are never truly over or resolved. * Recruiting/HR weighs heavily on hiring decisions (the culture piece), however, they have the worst turnover out of any of the teams at Netflix (maybe not so great at assessing culture fit). * Recruiters will tell you, ""We have the same turnover as any company our size in the Bay Area it's just that our approach is different."" However, no one in recruiting can give a specific number as it relates to ""normal"" attrition. * No referral bonus * Not enough diversity * Quick to fire people and make them think it was their decision.","* Don't just promote people into management roles because of tenure. * If a team has high turnover, it's time to do something about the management of that team. * The ""Keeper"" test should not just be actively used on IC's but all levels of management as well." 13284370,11891,48844505,MALE,1970.0,HIGH_SCHOOL,0,,0,,1,0,,,,,,2017-01-11 13:57:10.653,0,2013.0,1.0,1.0,5.0,1.0,2.0,1.0,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Pay, benefits, equipment, some co-workers","Everything else. Manager is a racist and the assist manager is a hispanic the discriminates hispanics, if you are a hispanic you are doomed. If you are white and the nephew of one of the supervisors the manager going to promote you to driver 3 even when there was only two routes and 2 Drivers 3 already in those routes.",Fire those racist managers 13306184,11891,31191483,FEMALE,,,0,,0,,1,0,,,,,,2017-01-12 22:36:20.04,1,,4.0,1.0,5.0,2.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The culture! Lots of transparency, lots of realtime feedback, and lots of swag.",The culture...it can even work against you. The entitlement of the employees can get tiresome., 13498835,11891,29183905,,,,0,,0,,1,0,,,,,,2017-01-26 10:47:20.417,1,,2.0,4.0,4.0,3.0,3.0,2.0,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,good to work and smart people around,more team work and culture should be improved,put more focus on teams 13671112,11891,1551833,,,,0,,0,,1,0,,,,,,2017-02-07 09:55:59.57,1,,5.0,,,,,,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Very strong culture, smart colleagues, great product.",Rapidly growing - can be difficult to keep up, 13772066,11891,52196341,FEMALE,,,0,,0,,1,0,,,,,,2017-02-14 05:12:10.873,0,2013.0,5.0,5.0,5.0,5.0,5.0,5.0,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Netflix is a great company to work for.,Cons would be that it unfortunately was a contract position!, 13851452,11891,3288248,,,,0,,0,,1,0,,,,,,2017-02-19 19:37:25.69,1,,2.0,1.0,5.0,3.0,4.0,1.0,NO,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"- compensation - from a product perspective: a unique blend of technology & entertainment - exciting industry and great business opportunities - you will be getting to know how to deal with AWS at scale","Culture: - high turnover - many people are staying only for the top of the market paycheck - employees adjust lifestyle to high compensation. As a result constant fear of being let go - colleagues will throw you under the bus to keep their jobs - very political due to lack of company policies/processes - any mistakes you make will be used against you (see point #3) - 0 empathy, mentorship or compassion - no clear career path - your experience will largely depend on your manager - if you want ""psychological safety"" go to Google or Facebook instead Technology: - overall very poor code quality - most bigger architecture solutions are suboptimal due to ""freedom and responsibility"" and lack of overall technical vision - related to architecture: most technical decisions are completely localized, again due to ""freedom and responsibility"". As a result, high level of technical debt and meaningless duplication (NIH syndrome at scale) - dated technology stack (the most popular tech stack is tomcat/war)", 13887299,11891,47843068,MALE,,,755,Salt Lake City,255,UT,1,46969,Operations Supervisor,operations manager,1.0,,0.0,2017-02-21 23:43:21.37,0,2015.0,1.0,1.0,5.0,2.0,3.0,1.0,NO,Better,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Pay and my peers. I loved my direct reports and they performed at a very high level. Low good attrition because they loved coming in every day. CSR'S are the most important part of any call center, I still get messages from past employees that are miserable there. Working hard for them, priceless and so rewarding. Still get messages from my first leadership job, wireless co. that rhythms with horizon wanting me back.. see the trend!","Approved FMLA was frowned upon, illegal but NetflixCS NOT NETFLIX (totaly separate companies) didn't care. They chose Utah because it's a right to hire/right to fire state. Worst location and facility, cheap equipmment and desks. Lesser companys that thought location may be important are all along UTA trax or frontrunner railways. Om never observed a coaching in final 7 months and was let go not for performance but for adjusting, not changing coaching logs. Coaching was wrote same but what Csr had to do was same and crystal clear. Wife has degree in English Communication and proof read my work. A+ ☆☆☆ writing. 0","I opened the center, top 2 in 0overall stats 2015 & 2016 and my team loved me. Was not a yes man, was and always will be honest man. Was overpaid, told them first thing. Was told I changed coaching without rep in coaching with me, not actually changed just rewrote same thing but l with help of English grammar pro. I was never Netflix leadership trained and this0 was in leadership training to change coaching without csr present. How would i know without training? 0BPO'S have better structure and the first Supervisor hired begged me to not tell you be lied on resume, no leadership experience. Michigan fan, liar and still there along with many yes man. I was Verizon Trained in leadership, A++ and award winning training on all aspects of management. Still have emails of praise from Senior ops from Netflix Om's and led a 22 person team 3 months and it was 2nd overall in stats. It was because I cast the large shadow of a leader who could move mountains with my coaching, feedback and motivation. I came to you before FMLA, you approved my leave but let me go. Unheard of in any business. Ask my time off was approved and I was protected federally in my time off. It is the job of the company to get support to team while I was out. I still never had that leadership training to teach me not to Change coaching log (said same thing in log of what csr needed to do) without the csr present. CSR didn't even notice change, it was grammar and verbiage update of the same coaching recommendation. Remember giving me lower bowl Jazz tickets 2x for performance? Performance still high when using Federal Medical Leave Act insurance and still let go. Reading all the reviews left here are a clear direction of poor structure, internal training and bottom to top processes that produce consistency and values. Changing values, policy's monthly create chaos. Convergys has higher employee satisfaction and where I work now is best in state company to work for 2 years in row - Thumbtack! I make less but who cares, integrity means something. Try it sometime.. and still think you committed federal crime by letting someone go with approved FMLA." 14002095,11891,22028831,FEMALE,1986.0,BACHELORS,761,San Jose,2280,CA,1,10909,Senior User Experience Designer,ux designer,1.0,front end engineer,1.0,2017-03-01 16:34:23.503,0,2016.0,4.0,2.0,5.0,3.0,1.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"I really enjoyed my time at Netflix, it's a bold company to work for and you are surrounded by people who are passionate about what they do. I always say the health of the company starts at the top and Reed Hastings is someone I highly respect as he can see through people's BS and keeps those around him honest. He's the kind of person that will give you personal and professional advice even at an all hands with hundreds of people in attendance. The work will feel like you're being 'thrown to the fire' due to the culture of high performance and no subscribed process, but if you know what you're doing and stay dedicated to your team's goals in a productive manner, you should be fine.","While there are incredibly bright and talented designers at Netflix, I learned through my time there that this company was an engineering-first company. I mean, look at how long it took them to change the logo and get some design standards going. Design often times felt like a luxury than a necessity and there was a bit too much dependency on A/B testing to make decisions. I swear, I heard ""have we A/B tested this yet?"" in my dreams. A few times, I would point out that the results of the A/B test resulted in bad design solutions. It just seemed like upper management didn't understand design. As long as people are watching content and streaming patterns are on the up, then don't rock the boat. Also, watch out for those who play politics, sometimes the drama that plays out on projects or team dynamics is just unreal and some people just want to be the hero and get Reed Hasting's blessing. Unfortunately, there are some ""brilliant jerks"" in the company, learn to work around them and get stuff done right! Lastly, if you want a more life/work balance, this is probably not the place for you. I had some coworkers who didn't see their kids for days.","Everyone looks so serious at work, address this lack of fun or effect on morale. Also, make design matter more to the business." 14357757,11891,48519646,MALE,1990.0,BACHELORS,508,Los Angeles,2280,CA,1,23437,Accountant,accountant,1.0,accounting,1.0,2017-03-26 23:25:04.987,0,2016.0,3.0,5.0,1.0,3.0,2.0,3.0,YES,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,This job is good for student.,If you have early class schedule then don't do it. The job starts at 3:00 AM to 6:46 AM, 14454513,11891,419040,FEMALE,1980.0,BACHELORS,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2017-04-02 12:51:29.047,0,2015.0,5.0,4.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The company culture was extremely empowering - as an employee I really felt like I was listened to and had the freedom to do what I felt was best for the business. Knowing that management wanted employees at every level to understand the long and short term business strategies so that they could themselves make the best decisions for the business was extremely empowering - this kind of transparency is rare in companies. Coworkers were really smart and passionate about what they did. Management was self reflective and introspective. The company was constantly innovating and looking for ways to improve, so you never felt like you were sitting still. Perks and compensation were also the best I've experienced in my career.","Due to rapid growth over the 4 years I was there, perhaps a little bit of the culture was lost or watered down, mostly in terms of feeling like you perhaps knew fewer people as the company grew. No opportunities to work remote - when I moved out of state I would have loved to have continued to work for Netflix (at the same time, I understand why they don't want remote employees).",Keep leading the way and revolutionizing both the entertainment industry as well as corporate culture! 14481833,11891,228517,MALE,,,0,,0,,1,0,,,,,,2017-04-04 09:32:51.317,0,2013.0,5.0,3.0,5.0,5.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great people to work with, great leadership, and constant ability to get your geek on, so long as you fit the mold","Netflix does not invest in training its people, the expectation is for you to already be a star, or to make yourself a star through your own efforts. Like Reed H has been quoted - it is a baseball team. However, if you fit the mold, this is fine.",Keep up the good work 14762708,11891,29915313,,,,761,San Jose,2280,CA,1,0,,,,,,2017-04-24 11:09:54.523,0,2013.0,4.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Freedom and responsibility, very transparent, well respected, hefty base salary. flexibility with work hours. specific responsibilities.",There is no concept of bonus. medical and health benefits are not there either. You are responsible for your area of tasks and hardly find someone covering for you. you will be an expect and also kind of silo'd,I don't have any specific advice to management other than that Director and above are given way too much freedom to do whatever they want and not considering the senior employees 14976086,11891,25022101,MALE,1992.0,BACHELORS,0,,0,,1,0,,,,,,2017-05-08 22:17:09.683,0,2016.0,2.0,3.0,3.0,2.0,1.0,2.0,NO,Better,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Great team culture with awesome perks,work life balance was terrible, 14991660,11891,56376912,FEMALE,1995.0,HIGH_SCHOOL,850,Tampa,3318,FL,1,45836,Csr1,,0.0,,0.0,2017-05-09 18:30:37.46,0,2017.0,3.0,4.0,2.0,,1.0,2.0,YES,Worse,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Experience , Training , and Freedom of expression","Leadership , Punishments (and lack there of) favoritism","I was contracted for netflix as a CSR . During my time there , I worked as hard as I could because I genuinely loved my job and where I worked . This specific location in clearwater is nice because they do give you a lot to do while on the phone and during idle time . There's foosball , a ping pong table , and a "" NRD lab"" where they have probably 8 tvs on the wall where they play different netflix tv shows and movies ( Supposed to be SFW but sometimes , especially very late at night we could watch whatever we wanted) There were also multiple tv's across the floor in about half of the pods and sometimes they would put on sports games and things to keep us happy . If you take all of that into consideration it sounds pretty great. All in all , I think most people there genuinely want to get the job done as quickly and efficiently as possible . The biggest issue they have is the people who are put into management . Even before I was there , there had been a line of people who all had been promoted purely because they were close with the right people . When it came to promotions ( To either CSR II or TL ) there was no rhyme or reason really what so ever. When you were put up for a promotion , they would tell you that it was going to be based off of stats, attendance, and professionalism . That is not usually what ended up happening . In my experience there the person that had some personal tie to either a specific TL or OM would always be the one to get the promotion . It was this way for absences as well . The attendance policy is on a rolling 60 day timeframe . That means ; you may not have more than 4 ""Occurrences"" in 60 days or you would come up for review . When occurrences were actually given was definitely not regulated. The way around this is just basically to take 3 days off in a row if you're going to call off . People would apply for a weekend off and never be able to get it because they didn't allow very many requests those days . So the solution that they came up with is that if you were close to a TL , you could get them to put you on a MLOA or a PLOA . Better yet , be friends with an OM and you can literally just call them like your personal attendance line and get VTO (Voluntary time off) . Favorites WERE played. Now , there are some GREAT people there. I met some really really great friends there . But the problem is that they don't have a great way of dealing with anything . If something went down , there was no uniform way of dealing with it . When controversial topics would come out we were basically told not to say anything conflicting or anything that could get us or them into trouble. But when it comes to people calling screaming at you about a show called ""Dear White People"" calling you racist and asking RIDICULOUS questions , the ""No comment"" thing doesn't really work . Your performance is based off of handle time, Re contact rate , and your survey answers mostly . The Highest you are allowed for dissatisfaction is 4% I believe (It may have changed now I'm not sure ) That means you are counting on someone being merciful on their bad day , and that the kid who called you through the app who you HAVE TO send to survey doesn't hit you as well . The last thing I will say , is that the scheduling is based off of performance and attendance . Not like that is a huge issue , but the problem is that there are not very many earlier schedules . I would say there is probably 7 teams on the floor from 6 AM until 1-3PM and even then they are sending people home left and right most mornings . After 3 there is a lot of calls and you usually will be on the phones non stop until around 10 or 11 when it slows down. There are over night schedules, but you have to START working after 8PM to get the extra dollar and they cut the overnight teams down to 1 or 2 when I was there . This means that if you don't get almost perfect stats , you may be given a bad rank during the quarterly shift bids , and get stuck with a schedule that you can't work or just simply don't want . Maybe one or two schedules have weekends off and those obviously get taken first . I will let you take from this what you will . It is a great way to get your foot in the door . The company I am with now JUMPED at the chance to hire me because of the experience I gained here. Not only will it help you professionally , I gained a lot of technical experience and now am looking toward a career in IT . Just don't allow yourself to get swallowed up in the machine and you can definitely be successful ." 15099562,11891,34951518,FEMALE,,,761,San Jose,2280,CA,1,0,,,,,,2017-05-17 10:04:34.627,0,2016.0,2.0,2.0,5.0,2.0,4.0,2.0,NO,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Incredibly bright individuals to work with. The product is incredible. LOT's of perks and comp is ridiculously good.,"It makes sense why they comp so well. The idea that there is a culture fear is very real. Everyone ramps up differently, but if you don't fit in, then you get cut. Everyday there were constant reminders of consequences if you didn't fit their one hundred something culture deck. Managers give ""challenging feedback"", but it's really an excuse for them to judge harshly and put you down.","Take the time to understand peoples strengths and weaknesses. Everyone thinks and works differently, so before giving challenging feedback, consider if it would actually improve the situation." 15175326,11891,7305547,MALE,1992.0,BACHELORS,0,,0,,1,0,,,,,,2017-05-23 10:28:39.297,1,,4.0,4.0,3.0,4.0,4.0,3.0,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Experience , Training , and Freedom of expression","Leadership , Punishments (and lack there of) favoritism",Keep leading the way and revolutionizing both the entertainment industry as well as corporate culture! 15268369,11891,1240011,MALE,1968.0,BACHELORS,761,San Jose,2280,CA,1,40730,Director,manager,1.0,branch manager,1.0,2017-05-31 00:37:37.823,0,2016.0,4.0,5.0,5.0,3.0,2.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Total freedom to do outstanding work if you are up to the task. Great coworkers and colloberative environment to supply the best entertainment possible anywhere, any time all over the world.","Having that freedom to excel comes the same freedom for everybody else, including your boss. If they just don't like you they have the freedom to fire you without any buy in from anybody else. They have complete freedom to do so without any solid justification, no matter how good everybody else thinks you are. Hence frequent shock when people hear so and so got fired when everybody that worked with them thought they were a rock star. This is setting the seed for large scale office politics.","Continue the stellar work, Netflix is going gang busters. Continue to work on those barriers to entry. Keep a close eye on the culture, of course it will evolve but steer it in the right direction constantly. Also because senior execs have been at the company a long time does not necessarily mean they are the right fit for the company currently." 15441496,11891,10099873,MALE,,,0,,0,,1,0,,,,,,2017-06-12 12:59:22.787,0,2013.0,1.0,3.0,5.0,5.0,2.0,2.0,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Smart people. Challenging problems. Great stock plan.,Back-stabbing meritocracy. Unorganized development tools.,Increase developer productivity and communication through the use of standardized development workflows. 15617041,11891,58149645,MALE,,,761,San Jose,2280,CA,1,61585,Product Manager,product manager,1.0,product manager,1.0,2017-06-24 19:46:21.587,0,2013.0,5.0,2.0,3.0,1.0,3.0,1.0,NO,Same,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Fast pace, much change, always trying to do better. Lots of opportunity if you work hard and are willing to reinvent yourself.",Long days. Lots of turnover. Most decisions made by upper management. Not focused on team building. The bottom line is the bottom line.,"Take care of your people. Listen to your customers. Stop micro managing. Enable growth. Build traditions. Build a culture. Focus on the next five years, not the next board meeting." 15660491,11891,49131041,,,,761,San Jose,2280,CA,1,20641,Talent Acquisition Manager,corporate recruiter,0.912999987602234,recruiter,0.912999987602234,2017-06-27 20:35:12.933,1,,5.0,5.0,5.0,5.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The people are the reason I joined Netflix and continue to enjoy my job every day. The culture is true when it says Netflix hires stunning colleagues. I am empowered to make decisions without manager approval. Unlike other companies I have worked for, Netflix trusts that the employees are using good judgement to make the best decisions for the company. (No hiring committee or CEO approval to hire) Your job is as big as you make it. If you see an opportunity for impact you don't need to ask permission, make it happen.",It takes time find and hire stunning colleagues so roles often go unfilled for longer than desired, 15763498,11891,37356351,MALE,1966.0,BACHELORS,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2017-07-05 16:22:58.397,0,2016.0,1.0,2.0,4.0,2.0,2.0,1.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Pay is amazing, and kitchen is well stocked.","Hiring is a joke. There is a culture of fear you will get fired, so everyone tends to hire people who are less talented then they are. So you are starting out with B level players hire C who hire D. And all live in fear they will get canned. The code base is blogged about and presented very well, but it's a streaming company. Their value is content and your technology doesn't matter. Rarely do/did we hire anyone away from a real tech company (Google, Apple, Facebook, etc). Those who work here want the money, and then stay to defend their employment status b/c they now spend more and change their lifestyle, versus change their skills by being better engineers.", 15796318,11891,44378361,FEMALE,,,761,San Jose,2280,CA,1,0,,,,,,2017-07-07 13:30:00.143,0,2017.0,3.0,3.0,4.0,3.0,3.0,4.0,NO,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"- Good pay The base pay is very attractive. While it ends up being pretty equal to other companies' total comp, it is enticing to get it up front in your base pay. No guessing on how the company will perform. But understand it is iffy as to whether you will make much more beyond your initial offer. - Interesting challenges They really are willing to challenge the status quo and test new ideas. Things are not always arrived at efficiently, but it is great to see innovation throughout the company and not just in tech groups. - Growing company with solid successes After being at some tech companies in a downward spiral, it was refreshing to be on the upswing and enjoy the possibilities that come with performing well.","- Benefits are weirdly inconsistent Amazing maternity leave but I had to pay quite a bit out-of-pocket for decent family health benefits, bizarre stock option plan, weak vision/dental - The culture of fear is real in some groups This is because it depends on your leader. Some leaders manage up well and hide their incompetence by constantly changing their staff. I was the 3 leader of my team in a 4-year period. Also leadership does not enforce the same ""stunning colleague"" standards for non-critical orgs. - HR is fairly ineffective (except staffing is great) HRBPs enable incompetent leaders because they are dependent on them. If a leader gains new teams then typically the HR person gets bigger scope as well. If the business leader doesn't ""connect"" well with their HRBP, you are likely to see the HRBP get a ""generous severance package."" - Your job can change fast, both good and bad Be prepared that you can gain new teams and responsibilities quickly, but you can also go from being stunning to out the door in a matter of weeks. I think people get the high standards communication really well from the culture deck, but the speed with which your personal circumstances will change can be shockingly fast.",Please apply the same quality standards to all parts of business leadership. And weigh a leader's ability by more than their ability to manage up. You know there are some weak leaders on your executive staff right now. Will you do what is easy for you (turn a blind eye to it) or do what is right and best for the employees? 15978510,11891,37425296,MALE,1991.0,BACHELORS,755,Salt Lake City,255,UT,1,58511,Technical Support Representative,technical support,0.912999987602234,technical support,0.912999987602234,2017-07-19 15:21:21.24,0,2017.0,4.0,2.0,4.0,3.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Well paying for the position and good benefits.,"Repetitive, no upwards mobility, and scheduling is a nightmare.",Find ways to accommodate people's schedules. 16271302,11891,59507814,MALE,,,0,,0,,1,0,,,,,,2017-08-08 14:08:15.75,0,2013.0,2.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"- Good benefits - Employees get the unlimited streaming/DVD","- They treat you as a ""number"" and not a person - Never any job security","Work with your employees and start treating them as a human being instead of a number, a little goes a long way." 16295364,11891,38587076,MALE,,,508,Los Angeles,2280,CA,1,23023,Senior Account Manager,account manager,1.0,corporate account manager,1.0,2017-08-09 22:31:33.577,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,The money and perks are great.,"Long Hours, but lots of money",Request high pay they will give it to you. 16319858,11891,16629645,MALE,1983.0,MASTERS,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2017-08-11 10:15:39.537,0,2016.0,3.0,2.0,5.0,4.0,3.0,2.0,NO,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"- Great Base pay. - Some of the engineers are really smart and know what they are doing. - Free food and well stocked kitchen. - Good benefits including unlimited vacation. - Stock is doing great! -Hackday is always great and something to look for.","-Innovation is dying at this company. If you compare what the product was in 2011 vs. now, they are mostly playing with video playback in the UI and minor features. Probably the reason being, everyone wants to keep their job and want to have as many projects to continue. - Does lot of A/B testing, even for minor text changes. I'm glad they are not in hardware business else would have ruined the company. Felt product team is good, but not sure about what is right and don't have gut feeling on any thing. - Engineering teams competes with each other to build tools. Sometimes the work done for 9 months is thrown because other team built tool with cutting-edge technology. - Freedom and responsibility is there but it all depends upon on your leader & how much he allows to exercise it. - NIH within team syndrome. - Managers are sometimes pain and always want to build their 'own' team with 'own' people which discourages existing team. - IF you are looking for growth in the team, be careful of which team you are joining. - Favoritism is there and if the Mgr is really bad with employees, but good with his boss, he will get promoted. 360 only matters from peers and not from whom you manage. - Can't raise question on why we are doing this.If you are not aligned with manager's vision, sorry but you will get axed soon based on ground of technical imcompetency. - They try lots of recommendation A/B tests and merch logic but they are not sure if people will watch the title or not. Ultimately they need to realize they are streaming company which has value in only 1 thing : Content. If you build great product but content is not effective, you are relying on product and not content to sell. If rivals catch up on product , its an issue.",Hire the people who have long term vision and who questions the authority on why we are doing this and not encourage who aligns with you. Don't want to see another qwikster debacle. 16356336,11891,23242892,FEMALE,1978.0,MASTERS,761,San Jose,2280,CA,1,0,,,,,,2017-08-14 15:46:49.907,1,,1.0,1.0,4.0,2.0,1.0,1.0,NO,Better,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"High pay, freedom and responsibility.","Everything else. If you want to work 90 hours a week, have no family life, and still get fired after nothing but glowing reviews, then this place is for you! In my case, I gave direct, actionable feedback about a colleague, and that led to my dismissal. The culture deck says feedback is never used to retaliate - but that's not true at all. So fair warning - if you give someone honest feedback about how to improve in their position, be prepared for that to bite you later on. Politics is real here - people are retained or promoted based on who they know, and people are so routinely fired here, regardless of their performance, that everyone is numb to it. Glad to see my time here coming to an end. If you like playing dirty politics at work, then you've found a good place. If you want psychological safety at work, keep moving.",Don't fire excellent people. 16478847,11891,25538231,,,,0,,0,,1,0,,,,,,2017-08-22 17:12:27.883,0,2017.0,4.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Everyone is equivalent to a ""valedictorian"". Colleagues are smart, ambitious, curious, and like to collaborate. Everyone brings their A+ game it's great to work people who know what they're doing.","You have to find your niche and hunt for projects, if you are proactive this shouldn't be an issue for you.", 16552677,11891,10195990,MALE,1987.0,BACHELORS,755,Salt Lake City,255,UT,1,0,,,,,,2017-08-28 07:51:48.133,0,2017.0,3.0,1.0,5.0,1.0,5.0,3.0,NO,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"There are some amazing people who work at Netflix, the call center supervisors, Workforce Management and Operations Managers genuinely care about giving the best training to employees and pushing themselves to be better. When Netflix says you will work with stunning colleges, this is truly the case in SLC. The benefits are top notch and pay is top of market for CS if you are in UT or CA. Its also really great to have an amazing brand on your resume.","You will probably not ever have much development in the SLC CS site. If you take a job there I would plan on only being there short term as you will get burnt out. Senior Leadership is very political in the SLC site. They claim they try to stick as close to the corporate culture as possible but regretfully its not true. They say they push for transparent ""feedback"", but ultimately ""feedback"" is used as a weapon to get rid of people not jiving with select senior leaders. If you are looking for work stability, this is probably not the place for you.","Truly stick to the Netflix values, not just when it is in your favor. You may be able to keep amazing employees in the interim but word does gets around and SLC is not an especially large market." 16831571,11891,52119883,UNKNOWN,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2017-09-14 13:25:32.227,0,2015.0,1.0,1.0,5.0,1.0,1.0,1.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,They pay a ridiculous amount of money.,"Horrible culture, everyone is afraid they will get fired any second. People hire their own friends/groups or people with less skills/experience so they can defend themselves against weaker employees and throw them under the bus. Lord help you if you don't know anyone when you get hired to form a posse' with.","Stop with all your nonsense pitch deck, it's dated, old and you aren't hired the best talent away from Google, FB, Amazon....the sooner you realize you are just a content company, and maybe pay reasonable salaries with reasonable fostering environment the better. Just ask yourself: how many employees would leave if you cut their salary. Probably every one." 16891697,11891,24507589,MALE,1989.0,BACHELORS,508,Los Angeles,2280,CA,1,0,,,,,,2017-09-18 17:17:01.983,0,2017.0,2.0,2.0,4.0,5.0,4.0,3.0,YES,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Pay is great and the company / leadership are inspiring. You'll likely have fun every single day. From HR to finance to marketing, everyone is on top of their game at a way I've never seen in other companies","While the Silicon Valley culture seems true to form, the Los Angeles office culture is falling apart, and while everyone is whispering about it, no one is surfacing the problem. It's becoming a traditional Hollywood institution quickly, and I found it extremely disappointing. Here's a few issues that seem to be common: 1) Little room for employees to grow beyond their current roles and swimlanes. 2) The power distance between junior and senior employees in Hollywood functions has rapidly grown 3) Content teams are constantly at war with themselves and other functions 4) Title deflation is real","Do a culture refresh in LA. Double down on top-performing employees and help them find new, exciting opportunities to grow." 16913238,11891,114107,MALE,1981.0,MASTERS,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2017-09-19 17:46:14.913,0,2017.0,3.0,2.0,5.0,3.0,3.0,2.0,NO,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"* Salary * Perks (transportation / lunch / swag / celebrations) * Business is great, customers are happy * Internal tools are generally quite good","* Too much coordination required to get anything accomplished / too much coupling between systems (in contrast to stated culture) * Poor engineering practices on most teams and very difficult to get teams to move to newer technology * As company has grown, managers have taken a more active role, to the detriment of the code and architecture * No leadership/seniority path for engineers - which also implies all engineers believe that they are special snowflakes. This makes it hard to push for big changes. * Engineering talent is decreasing over time.","Keep the business growing, but realize that the tech organization needs a re-prioritization of effort." 17057859,11891,62173985,MALE,,,761,San Jose,2280,CA,1,274009,Senior Data Scientist,data scientist,1.0,analytics,1.0,2017-09-27 17:41:29.56,1,,5.0,5.0,5.0,4.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Excellent culture, freedom to learn and to work on exciting projects. Great compensation package. The company treats their employees well and shows their appreciation for the hard work that makes Netflix great.","Culture is not for everyone, so if you realize that the culture doesn't fit with you or your values, it is best for everyone if you determine that early on.","Keep up the great work, stay nimble and innovative. Continue to treat the employees well and good luck in the future." 17144031,11891,62381399,FEMALE,,,755,Salt Lake City,255,UT,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2017-10-03 09:08:22.027,0,2017.0,1.0,,,,,,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,They have snacks and the benefits are decent,"Where to begin.. first of all they are not all inclusive,, they dont like older people such as myself to work there, also they are not diverse, i didnt see any hispanic or african american people there, only a few.. mostly its white bread millenials.. they claim they live by their values but whoever does the hiring is seriously racist.. beforewarned they find a reason to let you go in training and if they dont like you well then they use that ""reason"" to show you the door... do your research I wasn't the only one who they did this to.. its basically a churn and burn place not worth it","so what is the deal here???????? there is no due process.. You guys just treat everyone like disposable feminine products... I thought I could trust my supervisor but after doing my research and discovering his social media accounts were all about drug use.. blah I am glad he fired me.. advice to management? you all need to be fired if for nothing else than creating a culture of fear and stress... why are we not allowed to talk about difficult customers? how does that help anything? and why are the trainers allowed to lie and say that ""netflix customers are sooo wonderful when most of them probably cant even read past a third grade level and it shows when they call in for ""help"" but god forbid if anyone says anything ..cause then we are the bad guys and shown the door.. I personally cant wait for netflix to go bankrupt and another better company to take its place" 17149186,11891,52328523,FEMALE,1983.0,MASTERS,0,,0,,1,0,,,,,,2017-10-03 13:17:51.547,1,,4.0,2.0,5.0,4.0,5.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Autonomy and great transparency The product is well loved and known","Definitely hierarchy among teams. (certain teams within the company have more say in things by the virtue of where they are in the organization) Limited career growth", 17156345,11891,62459732,UNKNOWN,,,0,,0,,1,0,,,,,,2017-10-03 21:38:35.55,0,2016.0,3.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"-Nice pay rate -Easy to do","-Stressful -Upper management not very understanding -Terrible scheduling policy", 17271799,11891,62797910,,,,0,,0,,1,0,,,,,,2017-10-10 10:24:06.46,1,,5.0,5.0,5.0,5.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Freedom and responsibility. Great benefits, compensation and colleagues.",Can be stressful at times., 17319676,11891,57475731,MALE,1982.0,BACHELORS,0,,0,,1,0,,,,,,2017-10-12 12:19:32.737,1,,4.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"culture, people, direction, management, challenges.",growing really fast. increasing volume., 17350396,11891,63019663,,,,0,,0,,1,0,,,,,,2017-10-14 07:53:13.05,0,2017.0,5.0,5.0,5.0,5.0,5.0,5.0,YES,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great flexibility, great pay and great people to work for",No cons that I can think of, 17364119,11891,30577950,MALE,,,0,,0,,1,0,,,,,,2017-10-15 13:05:44.623,1,,5.0,5.0,5.0,3.0,3.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Treat you like an adult. You are given real time feeback, treated with respect and are expected to deliver A+ work.","Little room for errors, mistakes happen must pivot quickly from mistakes and move forward.", 17433911,11891,20060634,FEMALE,1989.0,BACHELORS,0,,0,,1,0,,,,,,2017-10-18 21:50:35.303,1,,5.0,3.0,4.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"stands by culture deck, 'freedom and responsibility' is not a buzz phrase but reality, treated like an adult, no micromanagement","no bonuses, no pay increases based on performance", 17727485,11891,328293,FEMALE,1970.0,MASTERS,761,San Jose,2280,CA,1,0,,,,,,2017-11-04 11:52:11.527,1,,5.0,4.0,5.0,4.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Dynamic, fun environment with lots of thoughtful, intelligent people. It's possible to have a real impact on your field by innovating and moving fast. HR supports employees with tough interpersonal challenges.","When people know in their heart of hearts they are not a top performer, they can be reactive, defensive, fatalistic and bitter. Some resort to toxic behavior. I wish they had the good sense to look for a more secure, less demanding environment.", 17923816,11891,49222108,,,,0,,0,,1,0,,,,,,2017-11-15 17:09:52.567,1,,4.0,4.0,5.0,3.0,3.0,3.0,YES,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Good benefits, give raise every years","short days, working less than 35 hours", 18009820,11891,52045865,FEMALE,,,0,,0,,1,0,,,,,,2017-11-21 11:14:15.627,0,2017.0,4.0,5.0,5.0,4.0,4.0,4.0,YES,Better,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,A lot of freedom. Unlimited holiday.,Not a strong research team, 18136315,11891,54251233,MALE,,,700,Portland,3163,OR,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2017-11-30 08:39:30.65,0,2015.0,1.0,1.0,3.0,1.0,1.0,1.0,NO,Same,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Pay, benefits, NF account, food trucks on lunch","Metrics, changing cubicles, team meetings", 18307776,11891,65831450,,,,759,San Francisco,2280,CA,1,182988,Senior NOC Engineer,noc engineer,1.0,systems administrator,1.0,2017-12-12 04:20:59.23,1,,4.0,3.0,5.0,4.0,2.0,3.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Good salary, good benefits, challenging work, fun being part of a company that combines movies and entertainment with the latest technology. Always on the cutting edge and always trying to improve the customer experience.","Shift work can be a bit hard on the body sometimes, as there is 24X7 support for the systems.", 18364066,11891,66000369,MALE,,,0,,0,,1,0,,,,,,2017-12-15 10:51:18.027,0,2017.0,5.0,3.0,5.0,5.0,5.0,5.0,YES,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Great culture that allows you the freedom to make choices with great autonomy!,Can't really think of any., 18405780,11891,803868,FEMALE,,,0,,0,,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2017-12-19 04:09:49.82,1,,2.0,1.0,4.0,3.0,4.0,4.0,NO,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Health benefits are amazing, the ability to customize your schedule works for me, the pay is good for work performed, free Netflix is a plus and the meals are cheap.","There are a lot of perks working for NetflixCS, but in my opinion it's the worst job I've ever had. The calls are non stop and repetitive. During training you are led to believe that numbers aren't important, but that isn't the reality. Lower level management is very inconsistent. Upper management I've never experienced a problem with. I have noticed that politics play a huge role in your success with this company. I've seen deserving people passed up on promotions. The turnaround rate is obscene.","My advice to senior management is to provide leadership training to lower level supervisors. To lower level management 1) Quit playing pool during your shift 2) If you aren't provided leadership training read a Maxwell book 3) Remember the golden rule ""people don't care how much you know until they know how much you care."" 4) Follow up on your word and stop with the micromanagement" 18508279,11891,64191393,MALE,,,0,,0,,1,0,,,,,,2017-12-28 22:27:52.893,0,2013.0,2.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,paid well. lot of overtime,usual call center issues. overmanaged, 18508414,11891,52150808,FEMALE,,,759,San Francisco,2280,CA,1,3596893,Call Center DVD,,,,,2017-12-28 22:44:29.343,1,,1.0,1.0,2.0,1.0,2.0,1.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,free food and game room,"terrible management, no room for real growth, no security",retrain 18746672,11891,66848322,FEMALE,1992.0,BACHELORS,234,Denver,2519,CO,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2018-01-15 18:59:38.077,0,2015.0,4.0,3.0,3.0,2.0,3.0,3.0,,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Cool Netflix “swag” Calls were fun to handle Easy job overall","Childish co-workers Fights outside the building location", 19054697,11891,16896420,MALE,1988.0,BACHELORS,0,,0,,1,0,,,,,,2018-02-02 19:16:46.327,1,,5.0,5.0,5.0,4.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"- Work life balance - Free breakfast and lunch - 5% stock options on top of salary",Competitive (but's that's ultimately a good thing), 19108407,11891,68545259,UNKNOWN,,,508,Los Angeles,2280,CA,1,635352,Finance Operations Associate,operations associate,0.9110000133514404,business operations,0.9110000133514404,2018-02-06 12:36:57.107,1,,4.0,4.0,5.0,3.0,3.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,positive culture. great place to innovate. amazing content. freedom and responsibility.,extremely competitive. long hours. very intense all around.,make sure all team members feel valued and heard. 19559567,11891,36846717,,,,755,Salt Lake City,255,UT,1,0,,,,,,2018-03-06 14:40:58.033,0,2017.0,3.0,2.0,5.0,3.0,1.0,5.0,YES,Worse,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,I liked that when I started they were open 24 hours which allowed perfect scheduling options. The overall feel of the environment is pretty laid back.,The hours of operation continually became less and less leaving overnight employees forced to work at inconvinient times or be laid off., 19667541,11891,59732361,,,,0,,0,,1,0,,,,,,2018-03-13 10:18:09.473,0,2017.0,5.0,5.0,5.0,5.0,5.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"great culture, smart people, fast pace",nothing. Miss the old days tho., 19668203,11891,52557041,MALE,1979.0,BACHELORS,755,Salt Lake City,255,UT,1,53152,TSR,,0.0,,0.0,2018-03-13 10:37:36.337,0,2018.0,2.0,4.0,4.0,1.0,3.0,1.0,NO,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"* Good pay * Good benefits * Some good people that work there. * Most cafe food is good","* It is absolutely required you ""graduate"" from training, if not, you will be fired if you make a couple mistakes there, or on the floor. Something they obviously don't tell you. * Culture states there is transparency but I found that to be only true to some extent. * There is an air of arrogance from management. * They only want the cream of the crop, average TSR is just not good enough. This makes for a very high turnover rate. * Netflix culture is friendly, cordial, professional, but it feels very restrictive, and subtlety-micromanaged.", 19689056,11891,53688421,MALE,,,755,Salt Lake City,255,UT,1,53152,TSR,,0.0,,0.0,2018-03-14 11:23:12.61,1,,4.0,2.0,5.0,4.0,5.0,4.0,YES,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Free Netflix, something new everyday, autonomy,","If you don't improve, you wont work here long.", 19768893,11891,3127315,FEMALE,1969.0,,0,,0,,1,0,,,,,,2018-03-19 21:40:59.063,1,,4.0,4.0,4.0,4.0,5.0,5.0,YES,Better,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,They provide a lot of support.,"Its not full time, only contract.", 19865824,11891,70963880,MALE,,,755,Salt Lake City,255,UT,1,58511,Technical Support Representative,technical support,0.912999987602234,technical support,0.912999987602234,2018-03-26 01:53:52.02,1,,5.0,4.0,5.0,5.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,This is the most interesting and engaging job I've ever had. Amazing benefits with great leadership and a feedback driven culture. Every day is a new challenge. TSR is a great role for curious people who want to avoid a monotonous work routine.,"Since there is a need for 24/7 coverage, your shifts can potentially be less than ideal (working weekends and overnights), but shift bids are held every 3 months.",Thanks for all you do! 19944677,11891,71217747,FEMALE,,,0,,0,,1,0,,,,,,2018-03-30 10:22:58.08,0,2018.0,4.0,4.0,5.0,3.0,4.0,3.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Best place to work & learn,There is no cons of Netflix,You guys should need to give more priorities to your senior employees. 20018912,11891,52976226,FEMALE,,,755,Salt Lake City,255,UT,1,45837,CSR2,,0.0,,0.0,2018-04-04 17:42:37.943,0,2017.0,5.0,2.0,5.0,3.0,3.0,5.0,YES,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,25 plus days of PTO and health benefits are great.,Customers can be difficult and it can be a kinda fear based environment based on the seriousness of implementing feedback and depending on your supervisor., 20069323,11891,71224129,,,,761,San Jose,2280,CA,1,64946,Tech Support,technical support,1.0,technical support,1.0,2018-04-08 20:13:18.743,0,2017.0,1.0,3.0,3.0,2.0,2.0,3.0,NO,Better,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Promotes camaraderie among employees with reasonable benefits to salaried staff,Expects 50 hr work weeks as normal with no regard as to whether goals have been met,Rethink review process to a more merit based model 20102649,11891,71775751,MALE,,,0,,0,,1,0,,,,,,2018-04-10 20:04:35.397,0,2015.0,5.0,5.0,5.0,5.0,5.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Great culture. Fun company to work for,workloads could be heavy. hours could be more flexible,they are doing just well. 14560622,11891,55133625,,,,0,,0,,1,0,,,,,,2017-04-09 22:23:18.517,0,2016.0,3.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Good Company. Competitive salary. Overall good,"Poor management, Not organized, No balance of work and life.", 14593178,11891,10186714,MALE,1990.0,BACHELORS,0,,0,,1,0,,,,,,2017-04-11 18:52:21.467,1,,4.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,good pay for all freelancer,Hard test for all freelancer,make your test for subtitling more easier than available one 15069553,11891,38485660,,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2017-05-15 14:17:05.107,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"You have a lot of autonomy in technical decisions. It's a very respectful place to work. Racism/sexism is not tolerated. Really no barriers to getting things done. If you have a great solution to a problem you can roll with it.",That same autonomy can make getting consensus on technical choices more complicated., 15172971,11891,541203,PREFER_NOT_TO_STATE,,,508,Los Angeles,2280,CA,1,274009,Senior Data Scientist,data scientist,1.0,analytics,1.0,2017-05-23 07:19:42.013,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Bold culture statement, tons of fun problems to solve, high engagement and buy in on data science throughout the company.",People incorrectly feel there's a culture of firing when they first start to work here. Turns out employee turnover is at our below industry levels.,"Never be afraid to radically alter the organization to adapt to changing environments, regardless of size." 15198991,11891,18081620,MALE,1982.0,HIGH_SCHOOL,0,,0,,1,0,,,,,,2017-05-24 22:06:30.163,1,,4.0,4.0,5.0,3.0,3.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Innovative, looks great on resume","Extremely fast pace, sometimes chaotic",Keep employees up to date on new initiatives 15208500,11891,55257979,FEMALE,1975.0,HIGH_SCHOOL,0,,0,,1,0,,,,,,2017-05-25 11:45:17.837,0,2016.0,3.0,3.0,5.0,3.0,2.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Collaborative environment, excellent pay and perks.",Very long hours. You have to be available all the time. They fire without much notice or warning to make proper changes.,Give employees a chance to prove themselves beyond a short time. Everyone has to grow and learn the culture before becoming a 'stunning colleague'. 15322132,11891,57325819,,,,761,San Jose,2280,CA,1,0,,,,,,2017-06-03 20:52:15.413,1,,1.0,1.0,4.0,2.0,3.0,1.0,NO,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,top of the market compensation and good product.,"Very political and the culture of fear is real. People will bad-mouth you behind your back, just to save their jobs and since there are no HR processes/rules or documentation, your entire existence will depend on manager. Talking of which, personally I had two managers so far: One who never led bigger teams before, he said inappropriate/unprofessional things all the time (mind you, Netflix is supposed to hire only experienced people). The other one was a macho, drinking type. He always favored the ones who went out with him drinking. If you were not into drinking/socializing/alpha male communication style - too bad! Summary: If you only care about money, this place is for you but if you want an environment with a positive culture you should look elsewhere.", 15352858,11891,41266200,MALE,,,558,Miami,3318,FL,1,261471,Production Machine Operator,machine operator,0.9110000133514404,operations,0.9110000133514404,2017-06-06 07:24:41.287,0,2014.0,4.0,2.0,3.0,3.0,3.0,4.0,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,I worked with a great supervisor and team,Downsizing the DVD facet of Netflix, 15588687,11891,23923246,,,,0,,0,,1,0,,,,,,2017-06-22 12:32:30.857,0,2013.0,2.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Netflix pays it's employees well, salaried employees get ""unlimited vacation.""","Extremely high turnover, high pressure environment.", 15980067,11891,35154779,MALE,,,0,,0,,1,0,,,,,,2017-07-19 17:23:31.027,0,2017.0,3.0,3.0,5.0,2.0,1.0,3.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Great experience and challenging problems,Zero work life balance at all levels,Hire more people to alleviate workloads 16067748,11891,36106128,PREFER_NOT_TO_STATE,1994.0,,0,,0,,1,0,,,,,,2017-07-25 14:22:43.38,1,,2.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Free lunch once in a while,"Assigned menial tasks, learning very little", 16113728,11891,59455599,,,,755,Salt Lake City,255,UT,1,58511,Technical Support Representative,technical support,0.912999987602234,technical support,0.912999987602234,2017-07-28 08:11:30.443,1,,4.0,4.0,4.0,4.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Great work environment. Great benefits. No pressure to adhere to a script to research and solve problems. Still a call center.,Very fast paced. Need to be able to adapt to changing work flows. 24/7 department in TSR so nights and weekends are at work.,Be more flexible with scheduling. 16189475,11891,59691394,,,,0,,0,,1,0,,,,,,2017-08-02 17:56:06.13,0,2015.0,4.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Really enjoyed my time here,"No cons really, could use more pay", 16205913,11891,40784594,FEMALE,,,761,San Jose,2280,CA,1,59739,Customer Experience Manager,customer experience manager,1.0,customer service,1.0,2017-08-03 16:08:33.49,1,,4.0,4.0,5.0,4.0,4.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Affords a great deal of autonomy,Not a lot of internally offered formal development,Continue to focus on diversity (ethnic and gender) 16264762,11891,45867178,FEMALE,1984.0,BACHELORS,755,Salt Lake City,255,UT,1,53152,TSR,,0.0,,0.0,2017-08-08 08:07:58.577,0,2016.0,4.0,4.0,5.0,4.0,3.0,5.0,YES,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Amazing coworkers, family environment. Wonderful medical and benifits",High performance. Still a call center, 16582861,11891,60698236,FEMALE,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2017-08-29 21:26:43.94,1,,5.0,4.0,5.0,4.0,4.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Smart and mature colleagues, great pay, lots of independence, open and honest culture, beautiful campus, solid benefits, tasty food, inspiring vision",I have no cons that are specific to this company but it's got a typical low percent of women in tech which is a bummer, 16615472,11891,15555107,MALE,1970.0,,0,,0,,1,0,,,,,,2017-08-31 16:47:50.007,0,2013.0,4.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Freedom to do what you want,"no career growth, no help from management. They treat full time employees like contractors", 16756394,11891,61274714,,,,0,,0,,1,0,,,,,,2017-09-10 22:07:39.41,1,,4.0,4.0,4.0,4.0,4.0,4.0,YES,Better,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Good culture. Good benefits and work/life balance.,I do not see any Cons.,Good Management. 16771458,11891,1896936,,,,0,,0,,1,0,,,,,,2017-09-11 15:44:58.827,0,2017.0,1.0,2.0,5.0,1.0,1.0,1.0,NO,Better,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"If you are a young, single person very early in your career, you will get paid double what you would elsewhere and learn a lot from smart colleagues--just be sure to get out while it's your decision, and before you burn out, so you can take your knowledge and experience to a company with work/life balance.","Read the reviews on here. They are an accurate cross-section of experiences that show the reality of working at Netflix and how entirely it depends on your manager, or who gets fired or promoted and suddenly becomes your manager. You will have zero life outside of work, and even if you are someone who could never imagine being considered anything other than a top performer, let alone getting fired, recognize that you--yes, you--will very likely be let go abruptly within your first year--sometimes in a matter of weeks--with no opportunity to improve, at the sole discretion of your manager, who him/herself may or may not be competent or honest. Be sure that you can afford to live in whichever very expensive city you are relocating to with no income, and are willing to explain a firing in your next job search. Political backstabbing is the order of the day. The meeting culture is horrendous and symptomatic of an organization that is growing too rapidly and clutching desperately to a culture that doesn't scale. Ask anyone who has been at Netflix in a leadership or cross-functional position and they will tell you that they spend their entire day in meetings, and then spend all of their nights and weekends at home trying to actually get work done. And finally, if you do survive beyond the first year, don't expect pay progression. They will happily offer you more than whatever you are getting in your current position to bring you in, and then leave your pay stagnant for years if you were already ""over market.""","Recruiting away top talent and churning through them with no regard for them as human beings may have been a viable strategy when Netflix was a smaller company, but understand that many of the industries you need to recruit from are small and nearly tapped. Consider the employee experience. Word gets around." 16854398,11891,61101354,,,,0,,0,,1,0,,,,,,2017-09-15 23:10:39.047,0,2016.0,5.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Very interesting business and work.,I can't think of any., 16949150,11891,61839882,MALE,,,234,Denver,2519,CO,1,36995,Production Assistant,production assistant,1.0,executive secretary,1.0,2017-09-21 11:00:13.49,0,2016.0,3.0,3.0,3.0,2.0,2.0,1.0,NO,Same,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Creative environment, good pay, room for promotion.",No one really cares as to what the quality of their product will be., 17049045,11891,62057636,MALE,,,755,Salt Lake City,255,UT,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2017-09-27 10:01:05.323,0,2017.0,2.0,3.0,4.0,1.0,2.0,1.0,NO,Worse,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Good pay Fairly flexible scheduling Quick commute from SLC","Miserable experience Frequent feedback sessions with management in order to pick employees apart 3 tardies allowed before termination",Cut back on feedback sessions 17111501,11891,62327779,MALE,,,755,Salt Lake City,255,UT,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2017-10-01 11:49:59.32,0,2017.0,1.0,1.0,5.0,1.0,1.0,2.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Good pay, benefits great, free lunch","They allow someone to be descriminated by supervisors. As he tells me how black i sound, and customers over the phone dont deserve my black attitude. I was actually fired because i had to flex my shift, which was allowed by this 3rd party company Netflix used for scheduling. 2 weeks prior, i flexed some hours and had to take an absense becuase i was unwell. My supervisor told me i couldnt do that. I said ok.....but really didnt get that. If your sick, ur sick. However another person o. Another team i know personally, did it all the time. Crazy, there white!",Dont allow persons working for u to descriminate against black and other races. Have more control over your people. 17223517,11891,29261314,,,,0,,0,,1,0,,,,,,2017-10-07 11:17:19.15,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"It’s difficult to list all the pros honestly but here’s a few: - outstanding colleagues - outstanding perks - pay - everyone is open and willing to share their work and knowledge - great cross department and team collaboration I’ve been here for a while now and the honey moon stage still hasn’t worn off. I’d say a lot of the negative reviews are customer service related and they’re not a good indicator of our corporate environment.","There are no cons to working here. I realize it’s a per department and per org opinion but from my experiences, there have been no cons.", 17229972,11891,27115223,,,,0,,0,,1,0,,,,,,2017-10-08 02:46:23.833,1,,5.0,5.0,5.0,5.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Dynamic environment. Excellent/passionate colleagues. Strong company growth,May be too fast paced at times, 17239337,11891,25676317,MALE,1974.0,BACHELORS,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2017-10-08 20:13:37.627,1,,3.0,1.0,5.0,2.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Compensation, Work Environment, Progressive Culture","Heavy Group Think, Politics, Cross-Group Collabroation Tough",Encourage Organizational Dissent 17342616,11891,62997732,FEMALE,1998.0,BACHELORS,755,Salt Lake City,255,UT,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2017-10-13 15:00:58.477,0,2017.0,1.0,1.0,2.0,1.0,1.0,1.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"pay, free Netflix, over time","Do not work here the pay is not worth it at all. The management does not care about their employees. There’s such a dark side to this company it’s ridiculous. Graduating out of training they fired 5 people for no reason. There were rumors about a sup harassing an employee and then the EMPLOYEE got fired for speaking up. They let me go without an exact reason saying I didn’t fit “the Netflix values” and that’s there reason for everything even when you did nothing wrong. The amount of people that got fired for the first THREE WEEKS I was there is unbelievable. You’ll always be on your toes working here, management sucks and they use their authority negatively.",Get new management. 17412501,11891,56059870,UNKNOWN,,,508,Los Angeles,2280,CA,1,196330,PR/Marketing,,0.05013669654726982,,0.05013669654726982,2017-10-17 22:17:58.55,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The culture at Netflix is truly real and I mean that in the most positive way. Every person is willing to put down what they are doing and help and no one has an ego or any type of political agenda. It is an incredible collaborative work environment. I think a lot of the misconceptions about Netflix (cut throat, you get fired easily) are exactly that - misconceptions. The level of empathy and support is amazing and I never got that anywhere else I worked.","I wish there was more time in the day to learn and do incredible things. We move fast, but I like it.", 17461970,11891,534322,PREFER_NOT_TO_STATE,,,761,San Jose,2280,CA,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2017-10-20 09:40:58.503,0,2017.0,3.0,1.0,4.0,2.0,4.0,1.0,NO,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Pay is good, but matches the pay from other big tech companies, except that it can be all base salary.
 
 They provide free food and a lot of snacks.
 
 Your peers are mostly very good.
 
 There’s very little bureaucracy for expenses or computer assessories.
 
 Flexible hours.","No bonus.
 
 The culture document is mainly a PR document. The culture in much of the company doesn’t actually match the culture document. The document is interpreted differently by the different orgs, VP’s and managers. At most, it’s applied to some IC’s, but doesn’t apply to management.
 
 There's a lot of politics between teams and orgs when there are overlapping projects and services. And having overlapping projects on different teams happens often. Negative and deceptive politics exists between teams in different orgs. It’s more rare, but it appears to be accepted and ignored.
 
 There’s a large amount of internal team politics, as each engineer needs to make himself look better (and others worse) to keep their job, to get to the next pay level, to become a manager, etc. This will get worse as the company grows in size. Management is purposefully oblivious to all of this.
 
 HR is a weak org. Their main job is recruiting. They do very little to make the company culture adhere to the culture doc.
 
 Management is self-centered and arrogant. They won’t acknowledge real problems until it smacks them in the face. This creates the appearance of a kool-aid environment. Most employees will ignore the issues to get along and reduce friction. The environment will worsen over time.
 
 Management does not help with career growth.
 
 No official IC titles other than Senior Software Engineer. This practice is likely followed to reduce turnover so people don't realize that they’re not paid enough money or promoted high enough, as compared to others there. They are deciding your pay based on external info, so they’re probably privately assigning a title to you, anyway. As far as career growth, this becomes an obstacle.
 
 Many managers are technically deficient and some are just poor managers, regardless of their technical knowledge. Most are mainly people managers.
 
 Be aware which way the wind is blowing as far as trends within the company. If you have a skill set that might become obsolete in the company or a skill set less valued than the hot new areas, than you can either be fired or your pay will stagnate.", 17502773,11891,53509849,MALE,,,615,New York City,428,NY,1,36995,Production Assistant,production assistant,1.0,executive secretary,1.0,2017-10-23 10:10:08.483,0,2016.0,3.0,3.0,1.0,2.0,1.0,2.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"- Great projects - Some great people","- no work life balance - have to really try for overtime - no support for work related injuries", 17553978,11891,63546024,MALE,,,0,,0,,1,0,,,,,,2017-10-25 13:28:37.453,0,2016.0,5.0,4.0,4.0,4.0,5.0,4.0,YES,,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"* Relaxed environment * You can watch Netflix at work * Managers are really kind! * Free food and entertainment",* Work can get a little tedious., 17591314,11891,49591196,FEMALE,,,508,Los Angeles,2280,CA,1,17167,Senior Manager,manager,1.0,branch manager,1.0,2017-10-27 09:29:39.687,0,2016.0,5.0,5.0,5.0,3.0,2.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Stunning colleagues. no politics. constant challenges on performance. can have start-up like experience. zero tolerance toward untransparency. top of the market pay.,International expansion needs to be better handled. no vacation policy means no vacation. infinite competition and high expectation. too fragmented org structure.,Keep the spirit 17658159,11891,63422701,FEMALE,,,0,,0,,1,0,,,,,,2017-10-31 16:24:07.46,1,,5.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Awesome culture and great talent,Nothing yet to post here, 17775522,11891,57156138,FEMALE,,,0,,0,,1,0,,,,,,2017-11-07 09:38:01.173,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"The interview process at Netflix was extremely enjoyable, I felt respected, inspired, and appreciated by all of the interviewers I spoke with. The process took 3 weeks in total and they were extremely accommodating when I shared that I had other offers I was considering within a deadline. I decided Netflix was the company I wanted to work for because of that great candidate experience during the interview process, highly intelligent people I interacted with along the way, unique and inspiring culture perspective and opportunity for my career. The culture at Netflix is like no other, it is a supportive environment where the best people can really grow, challenge one another, and bring new ideas to fruition. I am encouraged to share my experiences, opinions, feedback whenever possible and as a result you feel extremely valued as an employee. I look forward to coming in to work everyday and being surrounded by stunning colleagues!",I really don't have any cons!, 17786010,11891,64268739,FEMALE,,,755,Salt Lake City,255,UT,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2017-11-07 19:59:51.64,1,,5.0,4.0,5.0,5.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Set your own breaks, subsidized meals, .50 raise every 6 months, Netflix cares about how their employees feel and they actually accept suggestions and advice from employees!","Very strict attendence, tenured or not they will fire you if you miss more then 6 days in a year!",Look at keeping good employees instead of making them disposable because of how many people you have that want to work there! 17829126,11891,36825713,MALE,1975.0,HIGH_SCHOOL,755,Salt Lake City,255,UT,1,45836,Csr1,,0.0,,0.0,2017-11-09 22:33:40.357,0,2017.0,2.0,1.0,3.0,1.0,1.0,1.0,NO,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,At this point higher pay than most other call centers,Attendance policy that is very fluid and not for the good of the employees,Stop pretending pci compliance exists in the SLC office. We all know it’s anti distraction for the call floor. 17893412,11891,64516069,FEMALE,,,236,Detroit,527,MI,1,0,,,,,,2017-11-14 08:21:39.78,0,2015.0,2.0,2.0,3.0,1.0,2.0,2.0,NO,Same,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great environment, decent pay, great opportunity for overtime.","Not great health benefits, doesn't value time", 17935393,11891,9487972,FEMALE,1978.0,BACHELORS,761,San Jose,2280,CA,1,0,,,,,,2017-11-16 09:01:46.313,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Netflix's talent is incredibly impressive. Employees are engaged and passionate about their work. There is more of a focus on the team succeeding than individual success. It's an environment that pushes people to be their best every day. It's an environment of adults. People are given freedom to work autonomously.,There are no cons at Netflix,Keep hiring and retaining top talent. 18233204,11891,20081006,FEMALE,1992.0,BACHELORS,508,Los Angeles,2280,CA,1,9451,Assistant,assistant,1.0,other,1.0,2017-12-06 17:30:48.94,1,,5.0,4.0,5.0,5.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"+ Culture is extraordinary, no yelling allowed, respect for all demanded, smiles down the hallways, hard workers, creators of extraordinary things, all people want to do is bring our subscribers joy. + I feel like I can learn from each and every person, always + Sounds weird, but I feel like I deserve to be here after all of my hard work + Netflix makes me feel like I'm the best person for my job + Culture of feedback, you never need to wonder where you stand + Inclusion. Lower level people are in every meeting, are extremely included and encouraged to take on more responsibility. + Pay is more than I'd get anywhere else for my position + Benefits + Stock Options",Non really... I guess sometimes the free lunch has delicious ravioli that I'm not thrilled about letting myself eat.,I've known several people that have been recruited online for phone interviews. Often times their takeaway is negative because they just never hear back... on a job they're interested in but never even sought out. A little confusing to people when this happens. 18246782,11891,9229110,MALE,1985.0,MASTERS,761,San Jose,2280,CA,1,0,,,,,,2017-12-07 10:56:22.127,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Amazing benefits, compensation, and culture. Some forms of compensation are a little unusual compared with other companies in the Bay Area (e.g. the medical 'allowance' and risky optional options plan), but there is a good argument for the way Netflix does things.",The commute to Los Gatos., 18287793,11891,64765112,MALE,,,0,,0,,1,17959,Senior Software Engineer,software engineer,1.0,software engineer,1.0,2017-12-10 22:06:51.32,1,,5.0,5.0,5.0,5.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"no bureaucracy smart people eager to help each other smart and helpful managers","lot of work and opportunities does not have RSU or ESPP", 18349029,11891,65905044,,,,0,,0,,1,0,,,,,,2017-12-14 11:49:16.953,0,2017.0,5.0,3.0,5.0,4.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"GREAT compensation and benefits Exciting challenges. Transparent about company.",Going through a transition from being a media delivery company to media production company. Some culture being lost in that transition., 18377845,11891,63387919,FEMALE,,,0,,0,,1,0,,,,,,2017-12-16 21:08:10.723,0,2015.0,4.0,5.0,5.0,3.0,5.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"High pay, talented co-workers, great work life balance",Very long hours and on call but trade off is flexible hours as a parent., 18600954,11891,66819919,MALE,,,188,Colorado Springs,2519,CO,1,17394,Senior Network Architect,network architect,1.0,systems administrator,1.0,2018-01-05 15:52:40.787,0,2015.0,5.0,5.0,5.0,4.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Netflix treated employees like adults. We had a 5k travel ceedit card and travel approvals were unnecessary. They trusted employees to travel as needes,"Stressful timelines but worth the effort. Medical Insurance waa not included, but 10k a year was added to obtain medical insurance",Yearly 360 reviews were an outlet to make for a unfriendly environment with managers and need to be revamped 18876266,11891,61026465,FEMALE,,,0,,0,,1,0,,,,,,2018-01-23 12:11:51.847,0,2016.0,4.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great, nice people! Flexible and exciting environment","Sort of all over the place, too many cooks in the kitchen, seemingly just throw money at problems", 19000955,11891,68191812,MALE,,,761,San Jose,2280,CA,1,59897,Creative Director,creative manager,1.0,designer,1.0,2018-01-31 00:42:58.57,0,2016.0,4.0,4.0,5.0,4.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Freedom of responsibility given to all employees making it very easy to do your job properly and with ownership.,"Intense culture there. Very fast paced. ""Be one of us...""","Fully explain each role to new hires, better" 19102144,11891,45086402,FEMALE,1989.0,BACHELORS,755,Salt Lake City,255,UT,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2018-02-06 07:37:15.377,1,,4.0,2.0,5.0,4.0,3.0,5.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,As long as you are working on your action plans you are golden. Great values. Super easy. Laid back environment. Unlimited flex shift available. Totally affordable benefits,Lack of tenure benefits. Attendance policy is a joke. PCI compliance is tight,"Change the attendance policy to a point system instead of a limited ""paid emergency hour"" set up. People with multiple kids struggle with this set up. Kids and families with kids get sick a lot. Give the people who have been there more than 3 years want to stay. Give tenure benefits." 19327176,11891,60052239,MALE,,,755,Salt Lake City,255,UT,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2018-02-19 23:20:45.907,0,2017.0,3.0,3.0,3.0,2.0,2.0,2.0,NO,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"good pay, raise every six months","strict attendance policy, no leniency",lighten up 19376610,11891,37793266,MALE,1993.0,BACHELORS,761,San Jose,2280,CA,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2018-02-22 20:37:27.587,0,2017.0,5.0,5.0,5.0,4.0,3.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,It had Great pay Great management,Long hours and lacking vacation time,More vacation time 19444098,11891,27483427,FEMALE,1988.0,BACHELORS,755,Salt Lake City,255,UT,1,60210,Customer Service Representative,customer service representative,1.0,customer service,1.0,2018-02-27 10:55:02.107,1,,3.0,1.0,4.0,2.0,3.0,4.0,,Same,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great benefits Competitive pay Flexible schedule (for the most part) Tons of Netflix swag Free Netflix membership Game room Food at a very affordable price","1. They either like you or they don’t. You HAVE to play work politics and meet as many upper level managers as possible. Your numbers, your adaption to their “culture”, and your prior work experience DO NOT matter when it comes to growth within the company. 2. You can’t get up and use the bathroom. Your breaks and lunches can be moved around (if approved by WFM) so they tell you to move your break up so you can get up and use the bathroom. You literally have to fill out HR accommodation forms to have certain privileges such as bathroom use. 3. You had an emergency? If you have the emergency hours to cover it, GREAT! But if you don’t, expect to be put on probation or fired the next time you walk in. They expect you to PTO 24 hours before and it’s like they wanted you to anticipate the emergency 24 hours before. 4. Coaching is a joke. Literally the sups ask us what WE want to work on. What we thought of our own performance and place those ideas into our action plan. My question is, aren’t the sups suppose to know the problems? Aren’t they suppose to be the ones prepared for the meeting and have a course of action? It feels like I’m doing their job and they just say “great idea let me write this down and submit it!” They will ALWAYS tell you what you are doing wrong but unless upper management makes a comment about moral being down, they will never compliment you. 5. Utah is a right to work state. In plain English it means the company doesn’t need to have a reason to fire you, hence why a lot of other big companies place their call centers here. This law allows some employers to abuse the stability of employees and base their decisions on emotions instead performance.","You want us to live by NetflixCS values yet your own supervisors don’t live up to those values. Stop making it seem like it’s ok to voice our opinion when in reality you fire people for crossing that line or for exposing upper management. You do not provide a stable working environment, nobody leads by example, stop promoting people that are ill equipped for the promotion and most of all stop treating us like customers by POS POS (keeping things positive and avoiding the problem to focus on what CAN be done) and dancing around our questions or concerns." 19500678,11891,43958009,MALE,,,0,,0,,1,0,,,,,,2018-03-02 12:04:16.977,0,2017.0,5.0,,,,,,,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,High Paying job with great benefits,Stressfull when busy but rewarding, 19555457,11891,57024336,MALE,1993.0,BACHELORS,0,,0,,1,0,,,,,,2018-03-06 10:52:00.437,0,2018.0,1.0,2.0,2.0,2.0,4.0,2.0,YES,Worse,Disapprove,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Informal work environment, diverse co-workers.","They're constantly checking what you do, no access to the internet or even Netflix, no smartphones/books/magazines on the floor. Low salary. They promise to get promotions and able to grow career wise, but that barely happens and if it happens it's through favouritism.", 19616664,11891,18330831,FEMALE,1992.0,BACHELORS,0,,0,,1,0,,,,,,2018-03-09 16:09:17.88,0,2018.0,5.0,5.0,4.0,4.0,4.0,5.0,YES,,,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,Good rates for on-set crews,Sometimes pinches pennies when it comes to reimbursements, 19841040,11891,18996452,FEMALE,1979.0,MASTERS,761,San Jose,2280,CA,1,36855,Product,,0.0,,0.0,2018-03-23 15:07:55.79,0,2018.0,3.0,3.0,5.0,3.0,5.0,4.0,YES,Better,Approve,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Autonomy, good place for self-starters, open culture where you can reach out to anyone with ideas and ask for input.",A culture of fear. Level of stress is high and I have been through so many team members being fired or let go that I can't even count them.,Look at skills not experience when shaping the teams. Some people were good at the early phase and are also able to adapt. Identify the strong candidates who are able to work cross-functionally rather than getting rid of entire teams when you are moving into a new direction. 20049058,11891,71567774,FEMALE,,,0,,0,,1,45704,Costumer Service,,0.0,,0.0,2018-04-06 13:39:38.757,1,,3.0,3.0,5.0,3.0,2.0,4.0,NO,Same,No Opinion,Netflix,NFLX,COMPANY_PUBLIC,4700,8830669000,Internet,Information Technology,"Great culture, smart people Good pay Good benefits","Fast pace, very intense, long hours. extremely competitive.",