openapi: 3.0.0
info:
  description: 'REST API for RingCentral Engage Digital'
  termsOfService: 'https://developer.ringcentral.com'
  title: RingCentral Engage Digital API
  version: '1.0.1'
  contact:
    name: RingCentral
    url: https://developers.ringcentral.com/engage/api-products
servers:
  - url: 'https://{account_name}.api.{platform_hostname}/1.0'
    description: API server endpoint
    variables:
      account_name:
        default: domain-name
        description: Your own account name used as subdomain, it's the same as in the url of the engage digital service.
      platform_hostname:
        default: engagement.dimelo.com
        description: Depending on environment the base hostname is changing. In production, it's digital.ringcentral.com for NA customers and engagement.dimelo.com for historical customers. It's the same base hostname as in the url of engage digital service.
x-tag-groups:
  - name: Events & Notifications
    tags:
      - Events
      - Webhooks
  - name: Interactions
    popular: true
    tags:
      - Attachments
      - Bots
      - Communities
      - Contents
      - Identities
      - Identity Groups
      - Intervention Comments
      - Interventions
      - Sources
      - Survey Responses
      - Surveys
      - Threads
  - name: Provisioning
    tags:
      - Categories
      - CustomFields
      - Locales
      - Reply Assistant Entries
      - Reply Assistant Groups
      - Reply Assistant Versions
      - Roles
      - Settings
      - Tags
      - Teams
      - Time Sheets
      - Timezones
      - Users
      - User Capacities
      - User Signatures
  - name: Routing
    popular: true
    tags:
      - Agent Status
      - Channels
      - Folders
      - Presence Status
      - Tasks
      - Topologies
tags:
  - name: Events
  - name: Webhooks
  - name: Attachments
  - name: Communities
  - name: Contents
  - name: Identities
  - name: Identity Groups
  - name: Intervention Comments
  - name: Interventions
  - name: Sources
  - name: Tasks
  - name: Threads
  - name: Categories
  - name: CustomFields
  - name: Locales
  - name: Reply Assistant Entries
  - name: Reply Assistant Groups
  - name: Reply Assistant Versions
  - name: Roles
  - name: Settings
  - name: Tags
  - name: Teams
  - name: Time Sheets
  - name: Timezones
  - name: Topologies
  - name: Users
  - name: User Capacities
  - name: User Signatures
  - name: Agent Status
  - name: Channels
  - name: Folders
  - name: Presence Status
  - name: Survey Responses
  - name: Surveys
  - name: Bots

paths:
  '/topologies/{topologyId}/activate':
    put:
      description: >-
        This method activates an existing topology from given attributes and renders it in case of success.


        Authorization: Only users that have the right to manage topologies.
      operationId: activateTopology
      parameters:
        - in: path
          name: topologyId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Topology'
          description: Success
      summary: Activating a topology
      tags:
        - Topologies
  '/topologies/{topologyId}':
    put:
      description: >-
        This method updates an existing topology from given attributes and renders it in case of success.


        Authorization: only users that have the right to manage topologies. Topology must be inactive or the response will return an error.
      operationId: updateTopology
      parameters:
        - in: path
          name: topologyId
          required: true
          schema:
            type: string
      requestBody:
        content:
          application/x-www-form-urlencoded:
            schema:
              $ref: '#/components/schemas/CreateUpdateTopology'
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Topology'
          description: Success
      summary: Updating a topology
      tags:
        - Topologies
    delete:
      description: >-
        This method destroys an existing topology. It renders topology itself. It renders a 404 if id is invalid.


        Authorization: Only users that have the right to manage topologies.
      operationId: deleteTopology
      parameters:
        - in: path
          name: topologyId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Topology'
          description: Success
      summary: Deleting a topology
      tags:
        - Topologies
    get:
      description: >-
        This method renders a topology from given id.


        Authorization: only users that have the right to manage topologies.
      operationId: getTopology
      parameters:
        - in: path
          name: topologyId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Topology'
          description: Success
      summary: Getting a topology from its id
      tags:
        - Topologies
  /topologies:
    post:
      description: >-
        This method creates a topology. In case of success it renders the topology, otherwise, it renders an error (422 HTTP code).


        Authorization: Only users that have the right to manage topologies.
      operationId: createTopology
      requestBody:
        required: true
        content:
          application/x-www-form-urlencoded:
            schema:
              $ref: '#/components/schemas/CreateUpdateTopology'
      responses:
        '200':
            description: Created topology
            content:
              application/json:
                schema:
                  $ref: '#/components/schemas/Topology'
      summary: Creating a topology
      tags:
        - Topologies
    get:
      description: >-
        This method renders all topologies ordered by name (in alphabetical order).


        Authorization: Only users that have the right to manage topologies
      operationId: getAllTopologies
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllTopologiesResponse'
          description: Success
      summary: Getting all topologies
      tags:
        - Topologies
  /attachments:
    get:
      description: This method renders attachments ordered by creation date (descending).
      operationId: getAllAttachments
      parameters:
        - description: The record index to start. Default value is 0.
          in: query
          name: offset
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            The max number of records to return. Default value is 30, max value
            is 150.
          in: query
          name: limit
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            Search parameter for file extension (e.g. pdf, xlsx, jpg...)
          in: query
          name: extension
          required: false
          schema:
            type: string
        - description: >-
            Search parameter to get attachments created before a ISO 8601 datetime (inclusive)

          in: query
          name: created_before
          required: false
          schema:
            type: string
        - description: >-
            Search parameter to get attachments created after a ISO 8601 datetime (inclusive)

          in: query
          name: created_after
          required: false
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllAttachmentsResponse'
          description: Success
      summary: Getting all attachments
      tags:
        - Attachments
    post:
      description: This method allows you to create an new attachment.
      operationId: createAttachment
      requestBody:
        content:
          'multipart/form-data:':
            schema:
              properties:
                file:
                  format: binary
                  type: string
                private:
                  enum:
                    - 'true'
                    - =1
                  type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Attachment'
          description: Success
        '422':
          description: Compose is not supported on this source (compose_disabled_on_source)
      summary: Creating an attachment
      tags:
        - Attachments
  '/attachments/{attachmentId}':
    get:
      description: This method renders an attachment from given id.
      operationId: getAttachment
      parameters:
        - in: path
          name: attachmentId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Attachment'
          description: Success
      summary: Getting an attachment from its id
      tags:
        - Attachments
  '/bots/engage':
    post:
      description: This method is used to engage a thread from a bot. In case of success
        it renders the intervention, otherwise, it renders an error (422 HTTP
        code). This method opens intervention as the virtual agent user.
      operationId: botEngage
      parameters:
        - description: The content_id of the content for which you want to engage the bot.
          in: query
          name: content_id
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Intervention'
          description: Success
        '422':
          description: Unprocessable Entity
      summary: Bot engage
      tags:
        - Bots
  '/bots/complete':
    post:
      description: This method is used to complete an intervention from a bot (closing the intervention and completing the task).
        In case of success it renders 200, otherwise, it renders an error (422 HTTP
        code).
      operationId: botComplete
      parameters:
        - description: The intervention_id of the intervention that you want to complete.
          in: query
          name: intervention_id
          required: true
          schema:
            type: string
        - description: Wether if the thread should be closed at the same time.
          in: query
          name: close_thread
          required: false
          schema:
            type: boolean
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BotCompleteResponse'
          description: Success
        '422':
          description: Unprocessable Entity
      summary: Bot complete
      tags:
        - Bots
  '/bots/handover':
    post:
      description: This method is used to handover a conversation between a bot and an agent.
        It handles 2 different cases, specific sources handover (Messenger for example, see Bots API doc)
        and handover between Engage Virtual Agents and human agents. This method recategorizes the thread if the thread_category_ids parameter is provided.
      operationId: handoverFromBotToAgent
      parameters:
        - description: Who we are taking the conversation control from (either bot or agent).
          in: query
          name: from
          required: true
          schema:
            type: string
        - description: Who we are giving the convesation control to (either bot or agent).
          in: query
          name: to
          required: true
          schema:
            type: string
        - description: The type of handover (either type of channel or engage_virtual_agent).
          in: query
          name: type
          required: true
          schema:
            type: string
        - description: The foreign_id of the identity for which you want to do the handover (only for source specific handover).
          in: query
          name: identity_foreign_id
          required: true
          schema:
            type: string
        - description: The id of the Facebook's app that controls the Bot (only for source specific handover).
          in: query
          name: app_id
          required: false
          schema:
            type: string
        - description: The id of the intervention that we want to handover (only for Engage Virtual Agent handover).
          in: query
          name: intervention_id
          required: false
          schema:
            type: string
        - description: An array containing the new categories to set on the thread.
          explode: true
          in: query
          name: 'thread_category_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/HandoverFromBotToAgentResponse'
          description: Success
      summary: Bot handover
      tags:
        - Bots
  /categories:
    get:
      description: This method renders categories ordered by creation date (ascending).
      operationId: getAllCategories
      parameters:
        - description: To filter categories on given category ids (separated by commas).
          in: query
          name: ids
          example: '59248c4dae276a021cb296d2,ff0dc9ba250002871f7aabba'
          required: false
          schema:
            type: string
        - description: To filter categories on given category parent id.
          in: query
          name: parent_id
          required: false
          schema:
            type: string
        - description: The record index to start. Default value is 0.
          in: query
          name: offset
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            The max number of records to return. Default value is 30, max value
            is 150.
          in: query
          name: limit
          required: false
          schema:
            format: int32
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllCategoriesResponse'
          description: Success
      summary: Getting all categories
      tags:
        - Categories
    post:
      description: >-
        This method creates a new team. In case of success it renders the
        created tag, otherwise, it renders an error (422 HTTP code).


        Note: The fields ​`mandatory`,​ `​multiple`,​ ​`post_qualification​`,
        `s​ource_ids`​ and `u​nselectable​` are accounted for only if the
        Category has no parent.


        Authorization​: only users that can manage teams.
      operationId: createCategory
      parameters:
        - description: Category name.
          in: query
          name: name
          required: false
          schema:
            type: string
        - description: ID of parent category.
          in: query
          name: parent_id
          required: false
          schema:
            type: string
        - description: 'displayed color for the category, see Category colors. '
          in: query
          name: color
          required: false
          schema:
            enum:
              - 0
              - 1
              - 2
              - 3
              - 4
              - 5
              - 6
            type: integer
        - description: mandatory categorization (Boolean).
          in: query
          name: mandatory
          required: false
          schema:
            type: boolean
        - description: allow to assign multiple child categories (Boolean).
          in: query
          name: multiple
          required: false
          schema:
            type: boolean
        - description: post qualification (Boolean).
          in: query
          name: post_qualification
          required: false
          schema:
            type: boolean
        - description: root category is unselectable (Boolean).
          in: query
          name: unselectable
          required: false
          schema:
            type: boolean
        - description: List of source id.
          in: query
          name: 'source_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Category'
          description: Success
      summary: Creating a category
      tags:
        - Categories
  '/categories/{categoryId}':
    delete:
      description: >-
        This method destroys an existing category. It renders the category
        itself. It renders a 404 if id is invalid.
      operationId: deleteCategory
      parameters:
        - in: path
          name: categoryId
          required: true
          schema:
            type: string
        - description: ID of a category to recategorize (optional).
          in: query
          name: take_over_category_id
          required: false
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Category'
          description: Success
      summary: Deleting a category
      tags:
        - Categories
    get:
      description: This method renders a category from given id.
      operationId: getCategory
      parameters:
        - in: path
          name: categoryId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Category'
          description: Success
      summary: Getting a category from its id
      tags:
        - Categories
    put:
      description: >-
        This method creates a new team. In case of success it renders the
        created tag, otherwise, it renders an error (422 HTTP code).


        Note: The fields ​`mandatory`,​ ​`multiple`,​ ​`post_qualification​`,
        `s​ource_ids​` and `u​nselectable​` are accounted for only if the
        Category has no parent.


        Authorization​: only users that can manage teams.
      operationId: updateCategory
      parameters:
        - in: path
          name: categoryId
          required: true
          schema:
            type: string
        - description: Category name.
          in: query
          name: name
          required: false
          schema:
            type: string
        - description: ID of parent category.
          in: query
          name: parent_id
          required: false
          schema:
            type: string
        - description: 'displayed color for the category, see Category colors. '
          in: query
          name: color
          required: false
          schema:
            type: integer
        - description: mandatory categorization (Boolean).
          in: query
          name: mandatory
          required: false
          schema:
            type: boolean
        - description: allow to assign multiple child categories (Boolean).
          in: query
          name: multiple
          required: false
          schema:
            type: boolean
        - description: post qualification (Boolean).
          in: query
          name: post_qualification
          required: false
          schema:
            type: boolean
        - description: root category is unselectable (Boolean).
          in: query
          name: unselectable
          required: false
          schema:
            type: boolean
        - description: List of source id.
          in: query
          name: 'source_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Category'
          description: Success
      summary: Updating a category
      tags:
        - Categories
  /channels:
    get:
      description: This method renders all channels ordered by date of creation.
      operationId: getAllChannels
      parameters:
        - description: The record index to start. Default value is 0.
          in: query
          name: offset
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            The max number of records to return. Default value is 30, max value
            is 150.
          in: query
          name: limit
          required: false
          schema:
            format: int32
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllChannelsResponse'
          description: Success
      summary: Getting all channels
      tags:
        - Channels
  '/channels/{channelId}':
    get:
      description: This method renders a channel from given id.
      operationId: getChannel
      parameters:
        - in: path
          name: channelId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Channel'
          description: Success
      summary: Getting a channel from its id
      tags:
        - Channels
    put:
      description: >-
        This method updates an existing channel from given attributes and
        renders it in case of success.


        Authorization​: only users that are able to update channels.
      operationId: updateChannel
      parameters:
        - in: path
          name: channelId
          required: true
          schema:
            type: string
        - description: The name of the channel.
          in: query
          name: name
          required: false
          schema:
            type: string
        - description: >-
            An array containing id of each source assigned to a channel
            (multiple).
          in: query
          name: 'source_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: >-
            Number of tasks that can be assigned to agent by the routing before
            they are considered "occupied".
          in: query
          name: soft_capability
          required: false
          schema:
            type: integer
        - description: M​aximum number of tasks that can be assigned to agents.
          in: query
          name: hard_capability
          required: false
          schema:
            type: integer
        - description: this field defines the time before a task expires (in seconds).
          in: query
          name: task_timeout_seconds
          required: false
          schema:
            type: integer
        - description: Agent SLA in seconds.
          in: query
          name: agent_sla
          required: false
          schema:
            type: integer
        - description: Agent SLA warning threshold (must be greater than 0 and less than 100, default value is 0).
          in: query
          name: agent_sla_threshold
          required: false
          schema:
            type: integer
        - description: Time before a task is auto completed (in seconds).
          in: query
          name: task_auto_complete_seconds
          required: false
          schema:
            type: integer
        - description: >-
            An array containing id of each category set when auto completing a task
            (multiple).
          in: query
          name: 'auto_complete_category_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Channel'
          description: Success
      summary: Updating a channel
      tags:
        - Channels
  /communities:
    get:
      description: This method renders communities ordered by creation date (ascending).
      operationId: getAllCommunities
      parameters:
        - description: The record index to start. Default value is 0.
          in: query
          name: offset
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            The max number of records to return. Default value is 30, max value
            is 150.
          in: query
          name: limit
          required: false
          schema:
            format: int32
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllCommunitiesResponse'
          description: Success
      summary: Getting all communities
      tags:
        - Communities
  '/communities/{communityId}':
    get:
      description: This method renders a community from given id.
      operationId: getCommunity
      parameters:
        - in: path
          name: communityId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Community'
          description: Success
      summary: Getting a community from its id
      tags:
        - Communities
  /content_sources:
    get:
      description: This method renders sources ordered by creation date (ascending).
      operationId: getAllSources
      parameters:
        - description: Filter by user permissions. Default on read for backward compatibility.

          in: query
          name: permission
          required: false
          schema:
            type: string
            enum: [read, initiate_discussion]
        - description: The record index to start. Default value is 0.
          in: query
          name: offset
          required: false
          schema:
            format: int32
            type: integer
        - description: Filter by active state
          in: query
          name: active
          required: false
          schema:
            type: boolean
        - description: >-
            The max number of records to return. Default value is 30, max value
            is 150.
          in: query
          name: limit
          required: false
          schema:
            format: int32
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllSourcesResponse'
          description: Success
      summary: Getting all sources
      tags:
        - Sources
  '/content_sources/{sourceId}':
    get:
      description: This method renders a source from given id.
      operationId: getSource
      parameters:
        - in: path
          name: sourceId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Source'
          description: Success
      summary: Getting a source from its id
      tags:
        - Sources
    put:
      description: >-
        This method updates an existing source from given attributes and renders
        it in case of success.
      operationId: updateSource
      parameters:
        - in: path
          name: sourceId
          required: true
          schema:
            type: string
        - description: Source name
          in: query
          name: name
          required: false
          schema:
            type: string
        - description: Activate/deactivate the source (Boolean)
          in: query
          name: active
          required: false
          schema:
            type: boolean
        - description: Channel
          in: query
          name: channel_id
          required: false
          schema:
            type: string
        - description: Color of the icon (see Source colors) (Integer)
          in: query
          name: color
          required: false
          schema:
            type: integer
        - description: Business Hours (Limited to 1)
          in: query
          name: 'time_sheet_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: Response time (seconds)
          in: query
          name: sla_response
          required: false
          schema:
            type: integer
        - description: Customer SLA warning threshold (must be greater than 0 and less than 100, default value is 0).
          in: query
          name: sla_threshold
          required: false
          schema:
            type: integer
        - description: Categories filtering strategy for Customer SLA indicator
          in: query
          name: sla_filtering_categories_strategy
          required: false
          schema:
            enum:
              - ignored_categories
              - selected_categories
            type: string
        - description: Filtering categories for Customer SLA indicator
          in: query
          name: 'sla_filtering_category_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: 'SLA expired strategy ("max", "half" or "base")'
          in: query
          name: sla_expired_strategy
          required: false
          schema:
            enum:
              - max
              - half
              - base
            type: string
        - description: 'Attachments security level. ("strict", "relaxed", or "permissive"). Strict allows images and medias. Relaxed allows images, media and documents. Permissive allows all kind of attachments'
          in: query
          name: attachments_security_level
          required: false
          schema:
            enum:
              - strict
              - relaxed
              - permissive
            type: string
        - description: Priority boost of messages with intervention (Integer)
          in: query
          name: intervention_messages_boost
          required: false
          schema:
            type: integer
        - description: Priority boost of transferred tasks (Integer)
          in: query
          name: transferred_tasks_boost
          required: false
          schema:
            type: integer
        - description: Hide from statistics (Boolean)
          in: query
          name: hidden_from_stats
          required: false
          schema:
            type: boolean
        - description: Default categories
          in: query
          name: 'default_category_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: Default categories (agent messages)
          in: query
          name: 'user_thread_default_category_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: Signatures
          in: query
          name: signatures
          required: false
          schema:
            type: array
            items:
              type: object
            example: [{ body: 'Hello World', language: 'en' }]
        - description: Automatic messages
          in: query
          name: auto_response_triggers
          required: false
          schema:
            type: array
            items:
              type: object
            example: [{ language: 'en', created_from_trigger: 'first_message_from_user', body: 'Hello World' }]
        - description: Enable answers to first messages
          in: query
          name: auto_response_trigger_enabled[first_message_from_user]
          required: false
          schema:
            type: boolean
        - description: Enable answers to messages outside business hours
          in: query
          name: auto_response_trigger_enabled[out_of_office_hours_message]
          required: false
          schema:
            type: boolean
        - description: Time between two messages (First message)
          in: query
          name: auto_response_trigger_grace_periods[first_message_from_user]
          required: false
          schema:
            type: integer
        - description: Time between two messages (Message outside business hours)
          in: query
          name: auto_response_trigger_grace_periods[out_of_office_hours_message]
          required: false
          schema:
            type: integer
        - description: Default content language
          in: query
          name: default_content_language
          required: false
          schema:
            type: string
        - description: Auto-detect content language (Boolean)
          in: query
          name: auto_detect_content_language
          required: false
          schema:
            type: boolean
        - description: Languages to detect
          in: query
          name: content_languages
          required: false
          schema:
            items:
              type: string
            type: array
        - description: Automatic archiving of old contents (Boolean)
          in: query
          name: content_archiving
          required: false
          schema:
            type: boolean
        - description: Archive contents older than (seconds)
          in: query
          name: content_archiving_period
          required: false
          schema:
            type: integer
        - description: Custom sender name. Only on sources which supports a custom sender name.
          in: query
          name: from_name
          required: false
          schema:
            type: string
        - description: Default priority for interactions.
          in: query
          name: default_task_priority
          required: false
          schema:
            type: integer
        - description: Only on Engage Messaging sources that are not on livechat mode. Enable or disable the source on Android.
          in: query
          name: enable_android
          required: false
          schema:
            type: boolean
        - description: Only on Engage Messaging sources that are not on livechat mode. Enable or disable the source on iOS.
          in: query
          name: enable_ios
          required: false
          schema:
            type: boolean
        - description: Only on Engage Messaging sources that are not on livechat mode. Enable or disable the source on the web.
          in: query
          name: enable_web
          required: false
          schema:
            type: boolean
        - description: Email address to synchronize. Only on Email sources
          in: query
          name: imap_smtp_email
          required: false
          schema:
            type: string
        - description: Folders to synchronize. Does not accept empty array or blank values. Only on Email sources.
          in: query
          name: imap_mailboxes_to_import
          required: false
          schema:
            items:
              type: string
            type: array
        - description: Folder for 'Sent Mail'. Only on Email sources.
          in: query
          name: imap_mailbox_used_for_sent_mail
          required: false
          schema:
            type: string
        - description: IMAP server address. Only on Email sources
          in: query
          name: imap_address
          required: false
          schema:
            type: string
        - description: IMAP server port. Only on Email sources
          in: query
          name: imap_port
          required: false
          schema:
            type: integer
        - description: IMAP username. Only on Email sources
          in: query
          name: imap_username
          required: false
          schema:
            type: string
        - description: IMAP password. Used when IMAP authentication type is `basic`. Only on Email sources
          in: query
          name: imap_password
          required: false
          schema:
            type: string
        - description: IMAP OAuth 2.0 refresh token. Used when IMAP authentication type is `microsoft_identity_platform`. Only on Email sources
          in: query
          name: imap_oauth_refresh_token
          required: false
          schema:
            type: string
        - description: Use SSL/TLS protocol to establish secure IMAP connection. Only on Email sources
          in: query
          name: imap_use_ssl_tls
          required: false
          schema:
            type: boolean
        - description: Use STARTTLS protocol to establish secure IMAP connection. Only on Email sources
          in: query
          name: imap_use_start_tls
          required: false
          schema:
            type: boolean
        - description: 'IMAP Authentication type ("basic" or "microsoft_identity_platform"). Only on Email sources'
          in: query
          name: imap_authentication_type
          required: false
          schema:
            enum:
              - basic
              - microsoft_identity_platform
            type: string
        - description: 'IMAP SSL verification mode. ("NONE", "PEER", "CLIENT_ONCE" or "FAIL_IF_NO_PEER_CERT"). Only on Email sources'
          in: query
          name: imap_ssl_verify_mode
          required: false
          schema:
            enum:
              - NONE
              - PEER
              - CLIENT_ONCE
              - FAIL_IF_NO_PEER_CERT
            type: string
        - description: SMTP server address. Only on Email sources
          in: query
          name: smtp_address
          required: false
          schema:
            type: string
        - description: SMTP server port. Only on Email sources
          in: query
          name: smtp_port
          required: false
          schema:
            type: integer
        - description: SMTP username. Only on Email sources
          in: query
          name: smtp_username
          required: false
          schema:
            type: string
        - description: SMTP password. Used when SMTP authentication type is `basic`. Only on Email sources
          in: query
          name: smtp_password
          required: false
          schema:
            type: string
        - description: SMTP OAuth 2.0 refresh token. Used when SMTP authentication type is `microsoft_identity_platform`. Only on Email sources
          in: query
          name: smtp_oauth_refresh_token
          required: false
          schema:
            type: string
        - description: Use SSL/TLS protocol to establish secure SMTP connection. Only on Email sources
          in: query
          name: smtp_use_ssl_tls
          required: false
          schema:
            type: boolean
        - description: Use STARTTLS protocol to establish secure IMAP connection. Only on Email sources
          in: query
          name: smtp_use_start_tls
          required: false
          schema:
            type: boolean
        - description: 'SMTP Authentication type ("basic" or "microsoft_identity_platform"). Only on Email sources'
          in: query
          name: smtp_authentication_type
          required: false
          schema:
            enum:
              - basic
              - microsoft_identity_platform
            type: string
        - description: 'SMTP SSL verification mode. ("NONE", "PEER", "CLIENT_ONCE" or "FAIL_IF_NO_PEER_CERT"). Only on Email sources'
          in: query
          name: smtp_ssl_verify_mode
          required: false
          schema:
            enum:
              - NONE
              - PEER
              - CLIENT_ONCE
              - FAIL_IF_NO_PEER_CERT
            type: string
        - description: Used to identify HELO/EHLO when connecting to the SMTP server. Only on Email sources
          in: query
          name: smtp_helo_domain
          required: false
          schema:
            type: string
        - description: Threading heuristics. Only on Email sources
          in: query
          name: threading_heuristics
          required: false
          schema:
            type: boolean
        - description: Common ancestors threading. Only on Email sources
          in: query
          name: common_ancestors_threading
          required: false
          schema:
            type: boolean
        - description: 'Spam threshold ("disabled", "relaxed", or "strict"). Only on Email sources'
          in: query
          name: spam_assassin_level
          required: false
          schema:
            enum:
              - disabled
              - relaxed
              - strict
            type: string
        - description: Whitelisted emails. All emails received from this address won't be threaded and can be associated with an anonymous identity or the Reply-To, if there is one. To be filled when implementing a form. Only on Email sources
          in: query
          name: whitelisted_emails
          required: false
          schema:
            type: string
        - description: Exclude from TO/CC. Only on Email sources
          in: query
          name: cc_blacklist
          required: false
          schema:
            items:
              type: string
            type: array
        - description: Email parser (BBCode). Only on Email sources
          in: query
          name: email_parser
          required: false
          schema:
            type: boolean
        - description: Time for thread inclusion.
          in: query
          name: time_for_thread_inclusion
          required: false
          schema:
            type: integer
        - description: Enable time for thread inclusion. Only on Email sources
          in: query
          name: time_for_thread_inclusion_enabled
          required: false
          schema:
            type: boolean
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Source'
          description: Success
      summary: Updating a source
      tags:
        - Sources
  /content_sources/{sourceId}/email_credentials:
    put:
      description: >-
        This method updates credentials for IMAP and SMTP adapters of email sources. In case of success
        it renders the content source, otherwise, it renders an error (422 HTTP code).
      operationId: updateSourceEmailCredentials
      parameters:
        - in: path
          name: sourceId
          required: true
          schema:
            type: string
        - description: IMAP username
          in: query
          name: imap[username]
          required: false
          schema:
            type: string
        - description: IMAP password
          in: query
          name: imap[password]
          required: false
          schema:
            type: string
        - description: SMTP username
          in: query
          name: smtp[username]
          required: false
          schema:
            type: string
        - description: SMTP password
          in: query
          name: smtp[password]
          required: false
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Source'
          description: Success
        '422':
          description: Unprocessable Entity
      summary: Updating source credentials
      tags:
        - Sources
  /content_threads:
    get:
      description: >-
        This method renders threads ordered by last content date (descending).
        Only threads in sources where token’s user has “read” permission are
        returned.


        Authorization​: no.
      operationId: getAllThreads
      parameters:
        - description: >-
            A search query to filter threads. Please refer to ​Search &
            filtering parameters​ for more details.
          in: query
          name: q
          required: false
          schema:
            type: string
        - description: The record index to start. Default value is 0.
          in: query
          name: offset
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            The max number of records to return. Default value is 30, max value
            is 150.
          in: query
          name: limit
          required: false
          schema:
            format: int32
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllThreadsResponse'
          description: Success
      summary: Getting all threads
      tags:
        - Threads
  '/content_threads/{threadId}':
    get:
      description: >-
        This method renders a thread from given id. If token’s user does not
        have “read” on thread’s source a 404 HTTP response will be returned.


        Authorization​: no.
      operationId: getThread
      parameters:
        - in: path
          name: threadId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Thread'
          description: Success
      summary: Getting a thread from its id
      tags:
        - Threads
  '/content_threads/{threadId}/close':
    put:
      description: >-
        Thread closure/opening is only available for the following sources:

        * Emails

        * Answers

        * Ideas

        * Facebook Messenger

        * Google+

        * Lithium

        * Mobile Messaging


        Starts a job to close a thread. It returns the thread but as the job is
        asynchronous, the state of the “close” attribute in the returned object
        do not is the one when the job started.


        If token’s user does not have “read” on thread’s source a 404 HTTP
        response will be returned. Returns a 403 if the thread cannot be closed
        or if the user does not have the permission to close a thread.


        Authorization​: no.
      operationId: closeThread
      parameters:
        - in: path
          name: threadId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Thread'
          description: Success
      summary: Close a thread
      tags:
        - Threads
  '/content_threads/{threadId}/ignore':
    put:
      description: >-
        Archives the contents of a thread. If token’s user does not have “read”
        on thread’s source a 404 HTTP response will be returned.


        If the thread is already being archived, a 409 HTTP response will be
        returned.


        Authorization​: no.
      operationId: archiveThread
      parameters:
        - in: path
          name: threadId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Thread'
          description: Success
      summary: Archiving a thread
      tags:
        - Threads
  '/content_threads/{threadId}/open':
    get:
      description: >-
        Thread closure/opening is only available for the following sources:


        * Emails

        * Answers

        * Ideas

        * Facebook Messenger

        * Google+

        * Lithium

        * Mobile Messaging


        Starts a job to open a thread. It returns the thread but as the job is
        asynchronous, the state of the “close” attribute in the returned object
        is the one when the job started.


        If token’s user does not have “read” on thread’s source a 404 HTTP
        response will be returned. Returns a 403 if the thread cannot be opened
        or if the user does not have the permission to open a thread.


        Authorization​: no.
      operationId: openThread
      parameters:
        - in: path
          name: threadId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Thread'
          description: Success
      summary: Open a thread
      tags:
        - Threads
  '/content_threads/{threadId}/update_categories':
    put:
      description: >-
        This method updates the categories of a thread. If token’s user does not
        have “read” on thread’s source a 404 HTTP response will be returned.


        If the thread is already being categorized, a 409 HTTP response will be
        returned.


        Authorization​: no.
      operationId: categorizeThread
      parameters:
        - in: path
          name: threadId
          required: true
          schema:
            type: string
        - description: An array containing the new categories to set on the thread.
          explode: true
          in: query
          name: 'thread_category_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Thread'
          description: Success
      summary: Categorizing a thread
      tags:
        - Threads
  /contents:
    get:
      description: >-
        This method renders contents ordered by creation date (descending). Only
        contents in sources where token’s user has “read” permission are
        returned.


        Authorization​: no.
      operationId: getAllContents
      parameters:
        - description: >-
            To filter contents on given query. Query works exactly like threads
            query but only have those keywords: intervention,identity,
            identity_group, source, status_in, thread or text. Order can be
            created_at.desc (default) or created_at.asc. e.g.
            q=intervention:"7f946431b6eebffafae642cc"%20source:"d19c81948c137d86dac77216"
            Please refer to ​Search & filtering parameters​ for more details.
          in: query
          name: q
          required: false
          schema:
            type: string
        - description: The record index to start. Default value is 0.
          in: query
          name: offset
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            The max number of records to return. Default value is 30, max value
            is 150.
          in: query
          name: limit
          required: false
          schema:
            format: int32
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllContentsResponse'
          description: Success
      summary: Contents
      tags:
        - Contents
    post:
      description: >-
        This method allows you to create new content for use in discussions.
        It can be a reply to another piece of content or be used to initiate
        discussion. If authorized, the token’s user will be used as the
        content author. Content will be created in Engage Digital and pushed
        asynchronously to the source.

        Replying to a customer content is usually possible (unless the
        source/conversation is read only).

        Composing a content on the contrary depend on the source itself:

        * The source may not support it (and be purely reactive like Instagram,
        Messenger ...)

        * Some sources (usually public account) like Twitter or Facebook page
        allows to publish content without targeting specific individuals.

        * Some sources (usually non public media) require specific targeting
        (phone number for SMS, email address for email, customer_id ...) to be
        able to create a content. This is source specific and detailed under the
        generic parameters.


        Authorization​: only users that can reply or initiate discussion (=
        compose) on given source. it renders also an error if in_reply_to isn’t
        synchronized or if in_reply_to content is not under an ​open
        intervention.
      operationId: createContent
      parameters:
        - description: >-
            The identity id of content. This parameter is not mandatory, by
            default it use the token’s user first identity on source.
          in: query
          name: author_id
          required: false
          schema:
            type: string
        - description: The content’s body. This parameter is mandatory.
          in: query
          name: body
          required: true
          schema:
            type: string
        - description: >-
            The content’s id you want to reply to. If omitted, a new discussion
            will be created. If source does not support to initiate discussion
            this parameter is mandatory.
          in: query
          name: in_reply_to_id
          required: false
          schema:
            type: string
        - description: >-
            Created contents are public by default, set this parameter to "true" in
            order to create a private reply. It is NOT supported on every
            source.
          in: query
          name: private
          required: false
          schema:
            type: boolean
        - description: >-
            The source to create content to. If you specify `in_reply_to_id`
            parameter, source will be determined from it. Otherwise, this
            parameter is mandatory.
          in: query
          name: source_id
          required: false
          schema:
            type: string
        - description: >-
            An array containing the attachments’ ids that need to be attached to
            this content.
          explode: true
          in: query
          name: 'attachment_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: >-
            Marks the message as automatically sent.
          in: query
          name: auto_submitted
          required: false
          schema:
            type: boolean
        - description: >-
            For an email source. The subject of the email. This parameter is
            mandatory when initiating a discussion.
          in: query
          name: title
          required: false
          schema:
            type: string
        - description: >-
            For a SMS, WhatsApp, or Engage Messaging source.
            For a WhatsApp message or a SMS,
            the number the message will be sent to.
            It must start with 00 or +, example:
            +33634231224 or 0033634231224. This parameter is mandatory when
            initiating a discussion.
            For an Engage Messaging content,
            the foreign_id of the identity to send the message to.
            The oubound messaging option must be enabled.
            This parameter is mandatory when initiating a discussion and
            forbidden when replying to an existing message.
          in: query
          name: 'to'
          required: false
          schema:
            type: string
        - description: >-
            For an email source. An array containing the
            email addresses used in the “To” section of the email. This
            parameter is mandatory when initiating a discussion.
          explode: true
          in: query
          name: 'to[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: >-
            For an email source. An array containing the email addresses used in
            the “Cc” section of the email.
          explode: true
          in: query
          name: 'cc[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: >-
            For an email source. An array containing the email addresses used in
            the “Bcc” section of the email.
          explode: true
          in: query
          name: 'bcc[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: >-
            Mandatory for a WhatsApp source. A discussion can only be initiated using a specific template
            created on the business manager and approved by WhatsApp. You can find all available
            template_names on /1.0/content_sources/source_id.
          explode: true
          in: query
          name: 'template_name'
          required: false
          schema:
            type: string
        - description: >-
            Mandatory for a WhatsApp source. A discussion can only be initiated using a specific template
            created on the business manager and approved by WhatsApp. You can find all available
            template_languages for a given template_name on /1.0/content_sources/source_id.
          explode: true
          in: query
          name: 'template_language'
          required: false
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Content'
          description: Success
        '422':
          description: Unprocessable Entity
      summary: Creating content
      tags:
        - Contents
  '/contents/{contentId}':
    get:
      description: >-
        This method renders a content from given id. If token’s user does not
        have “read” on content’s source a 404 HTTP response will be returned.


        Authorization​: no.
      operationId: getContent
      parameters:
        - in: path
          name: contentId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Content'
          description: Success
      summary: Getting a content from its id
      tags:
        - Contents
  '/contents/{contentId}/ignore':
    put:
      description: >-
        Ignores a content. If token’s user does not have “read” on content’s
        source a 404 HTTP response will be returned.


        Authorization​: no.
      operationId: ignoreContent
      parameters:
        - in: path
          name: contentId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Content'
          description: Success
        '404':
          description: Not Found
      summary: Ignoring a content
      tags:
        - Contents
  '/contents/{contentId}/update_categories':
    put:
      description: >-
        This method updates the categories of a content. If token’s user does
        not have “read” on this content’s source a 404 HTTP response will be
        returned.


        Authorization​: no.
      operationId: categorizeContent
      parameters:
        - in: path
          name: contentId
          required: true
          schema:
            type: string
        - description: An array containing the new categories to set on the content.
          explode: true
          in: query
          name: 'category_ids[]'
          required: true
          schema:
            items:
              type: string
            type: array
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Content'
          description: Success
      summary: Categorizing a content
      tags:
        - Contents
  /custom_fields:
    get:
      description: >-
        This method renders custom fields ordered by position (ascending).


        Authorization​: only users that can see custom fields in administration
        section.
      operationId: getAllCustomFields
      parameters:
        - description: The record index to start. Default value is 0.
          in: query
          name: offset
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            The max number of records to return. Default value is 30, max value
            is 150.
          in: query
          name: limit
          required: false
          schema:
            format: int32
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllCustomFieldsResponse'
          description: Success
      summary: Getting all custom fields
      tags:
        - CustomFields
    post:
      description: >-
        This method creates a custom field. In case of success it renders the
        custom field, otherwise, it renders an error (422 HTTP code).


        Authorization​: only users that can create custom fields.
      operationId: createCustomField
      parameters:
        - description: >-
            The associated type of custom field. It can be IdentityGroup or
            Intervention.
          in: query
          name: associated_type_name
          required: true
          schema:
            enum:
              - IdentityGroup
              - Intervention
            type: string
        - description: The label of the custom field.
          in: query
          name: label
          required: true
          schema:
            type: string
        - description: >-
            The key of the custom field (example: customer_id). This is used to
            determine how it is stored on identity groups.
          in: query
          name: key
          required: false
          schema:
            type: string
        - description: >-
            The type of the custom field. It can be string, boolean, text,
            integer, float, single_choice,
          in: query
          name: type
          required: false
          schema:
            enum:
              - string
              - boolean
              - text
              - integer
              - float
              - single_choice
              - multiple_choice
            type: string
        - description: >-
            A list of choices to be for single_choice, or multiple_choice types.
            This must be given
          explode: true
          in: query
          name: 'choices[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: >-
            true or false, this as no effect on single_choice, multiple_choice
            or boolean types
          in: query
          name: multiple
          required: false
          schema:
            type: boolean
        - description: >-
            an integer that indicates custom field’s position between others
            (default: -1).
          in: query
          name: position
          required: false
          schema:
            default: -1
            type: integer
        - description: >-
            true or false, that indicates if the custom field is in read-only
            (default: false).
          in: query
          name: read_only
          required: false
          schema:
            default: false
            type: boolean
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CustomField'
          description: Success
      summary: Creating a custom field
      tags:
        - CustomFields
  '/custom_fields/{customFieldId}':
    delete:
      description: >-
        This method destroys an existing custom field. It renders custom field
        itself. It renders a 404 if id is invalid.


        Authorization​: only users that are able to destroy custom fields..
      operationId: deleteCustomField
      parameters:
        - in: path
          name: customFieldId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CustomField'
          description: Success
      summary: Deleting a custom field
      tags:
        - CustomFields
    get:
      description: >-
        This method renders a custom field from given id.


        Authorization​: only users that can see custom fields in administration
        section.
      operationId: getCustomField
      parameters:
        - in: path
          name: customFieldId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CustomField'
          description: Success
      summary: Getting a custom field from its id
      tags:
        - CustomFields
    put:
      description: >-
        This method updates an existing custom field from given attributes and
        renders it in case of success.


        Authorization​: only users that are able to update custom fields.
      operationId: updateCustomField
      parameters:
        - in: path
          name: customFieldId
          required: true
          schema:
            type: string
        - description: Custom field’s label.
          in: query
          name: label
          required: false
          schema:
            type: string
        - explode: true
          in: query
          name: 'choices[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: Custom field’s position.
          in: query
          name: position
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            true or false, that indicates if the custom field is in read-only
            (default: false).
          in: query
          name: read_only
          required: false
          schema:
            default: false
            type: boolean
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CustomField'
          description: Success
      summary: Updating a custom field
      tags:
        - CustomFields
  /events:
    get:
      description: |-
        This method renders events ordered by creation date (descending).

        Authorization​: Only users whose role can search event permission.
      operationId: getAllEvents
      parameters:
        - description: >-
            To filter events on given query. Query works exactly like threads
            query but only have those keywords: content, content_thread,
            name_in, created_before, created_after, user. Order can be
            created_at.desc (default) or created_at.asc. e.g.
            q=name_in:"content.replied"%20content_thread:"7f946431b6eebffafae642cc"%20created_after:"2014-03-20"%20user:"4ee91f197aa58d01b500000f"%20order:"created_at.asc"

            * DateTime parameters should be ISO-8601

            * you can specify multiple value for a given keyword:
            q=name_in:’content.replied’&name_in:’content.ignored’

            Please refer to ​Search & filtering parameters​ for more details.
          in: query
          name: q
          required: false
          schema:
            type: string
        - description: The record index to start. Default value is 0.
          in: query
          name: offset
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            The max number of records to return. Default value is 30, max value
            is 150.
          in: query
          name: limit
          required: false
          schema:
            format: int32
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllEventsResponse'
          description: Success
      summary: Getting all events
      tags:
        - Events
  '/events/{eventId}':
    get:
      description: >-
        This method renders an event from given id. If token’s user role does
        not have “search event” permission a 404 HTTP response will be returned.


        Authorization​: Only users who’s role can search event permission.
      operationId: getEvent
      parameters:
        - in: path
          name: eventId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Event'
          description: Success
      summary: Getting an event from its id
      tags:
        - Events
  /folders:
    get:
      description: This method renders folders (shared folders and search folders that belongs to the current user).
      operationId: getAllFolders
      parameters:
        - description: The record index to start. Default value is 0.
          in: query
          name: offset
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            The max number of records to return. Default value is 30, max value
            is 150.
          in: query
          name: limit
          required: false
          schema:
            format: int32
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllFoldersResponse'
          description: Success
      summary: Getting all folders
      tags:
        - Folders
    post:
      description: >-
        This method creates a new folder. In case of success it renders the
        created folder, otherwise an error (422 HTTP code).
      operationId: createFolder
      parameters:
        - description: Folder’s label (mandatory).
          in: query
          name: label
          required: false
          schema:
            type: string
        - description: ID of the parent folder.
          in: query
          name: parent_id
          required: false
          schema:
            type: string
        - description: 'position of the folder. '
          in: query
          name: position
          required: false
          schema:
            type: integer
        - description: >-
            query of the folder as described in ​Search API
            documentation.​\n\nExample: “​active_and_assigned_to_me:true”
          in: query
          name: query
          required: false
          schema:
            type: string
        - description: 'boolean describing display of the number of threads. '
          in: query
          name: render_threads_count
          required: false
          schema:
            type: boolean
        - description: >-
            list of roles allowed to see this folder. This parameter has to be a
            hash otherwise it will raise a 400 error. The key should be "only".
            For example: `&role_restriction[only][]=4e5596cdae70f677b5000002`
          in: query
          name: 'role_restriction[only][]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: >-
            list of teams allowed to see this folder. Same thing as
            role_restriction: team_restriction parameter has to be a hash with
            the key "only".
          in: query
          name: 'team_restriction[only][]'
          required: false
          schema:
            items:
              type: string
            type: array
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Folder'
          description: Success
      summary: Creating a folder
      tags:
        - Folders
  '/folders/{folderId}':
    delete:
      description: >-
        This method destroys an existing folder. It renders the folder itself.
        It renders a 404 if id is invalid.
      operationId: deleteFolder
      parameters:
        - in: path
          name: folderId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Folder'
          description: Success
      summary: Deleting a folder
      tags:
        - Folders
    get:
      description: This method renders a folder from given id.
      operationId: getFolder
      parameters:
        - in: path
          name: folderId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Folder'
          description: Success
      summary: Getting a folder from its id
      tags:
        - Folders
    put:
      description: >-
        This method updates an existing folder from given attributes and renders
        it in case of success.
      operationId: updateFolder
      parameters:
        - in: path
          name: folderId
          required: true
          schema:
            type: string
        - description: Folder’s label (mandatory).
          in: query
          name: label
          required: false
          schema:
            type: string
        - description: ID of the parent folder.
          in: query
          name: parent_id
          required: false
          schema:
            type: string
        - description: 'position of the folder. '
          in: query
          name: position
          required: false
          schema:
            type: integer
        - description: >-
            query of the folder as described in ​Search API
            documentation.​\n\nExample: “​active_and_assigned_to_me:true”
          in: query
          name: query
          required: false
          schema:
            type: string
        - description: 'boolean describing display of the number of threads. '
          in: query
          name: render_threads_count
          required: false
          schema:
            type: boolean
        - description: >-
            list of roles allowed to see this folder. This parameter has to be a
            hash otherwise it will raise a 400 error. The key should be "only".
            For example: `&role_restriction[only][]=4e5596cdae70f677b5000002`
          in: query
          name: 'role_restriction[only][]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: >-
            list of teams allowed to see this folder. Same thing as
            role_restriction: team_restriction parameter has to be a hash with
            the key "only".
          in: query
          name: 'team_restriction[only][]'
          required: false
          schema:
            items:
              type: string
            type: array
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Folder'
          description: Success
      summary: Updating a folder
      tags:
        - Folders
  /identities:
    get:
      description: >-
        This method renders identities ordered by creation date (descending).
        Only identities in sources where token’s user has “read” permission are
        returned.
      operationId: getAllIdentities
      parameters:
        - description: To filter identities on given community id.
          in: query
          name: community_id
          required: false
          schema:
            type: string
        - description: To filter identities on given source's community. Not used if community_id is provided.
          in: query
          name: source_id
          required: false
          schema:
            type: string
        - description: To filter on given group id.
          in: query
          name: identity_group_id
          required: false
          schema:
            type: string
        - description: To filter identities on given group ids (separated by commas).
          in: query
          name: identity_group_ids
          example: '64fb04186c98bd4ebe19cb24,64fab8d26c98bd7ab989b335'
          required: false
          schema:
            type: string
        - description: To filter identities on given user id.
          in: query
          name: user_id
          required: false
          schema:
            type: string
        - description: >-
            To change the criteria chosen to sort the identities. The value can
            be “created_at” or
          in: query
          name: sort
          required: false
          schema:
            enum:
              - created_at
              - updated_at
            type: string
        - description: To filter identities on given user id
          in: query
          name: foreign_id
          required: false
          schema:
            type: string
        - description: To filter identities on given uuid
          in: query
          name: uuid
          required: false
          schema:
            type: string
        - description: The record index to start. Default value is 0.
          in: query
          name: offset
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            The max number of records to return. Default value is 30, max value
            is 150.
          in: query
          name: limit
          required: false
          schema:
            format: int32
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllIdentitiesResponse'
          description: Success
      summary: Getting all identities
      tags:
        - Identities
  '/identities/{identityId}':
    get:
      description: >-
        This method renders an identity from given id. If token’s user does not
        have “read” on identity’s source community a 404 HTTP response will be
        returned.
      operationId: getIdentity
      parameters:
        - in: path
          name: identityId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Identity'
          description: Success
      summary: Getting an identity from its id
      tags:
        - Identities
  /identities/import:
    post:
      description: >-
        This method imports an identity. The identity created or matching the
        identifier criteria will be returned.
        Identity import is only available for the following communities: Email, Phone.
        Emails identities import the following fields: company, firstname, gender, home_phone, lastname, mobile_phone, screenname, extra_values[extra_value_key]
        Phone identities only import the following fields: company, firstname, gender, lastname, extra_values[extra_value_key]. screenname and mobile_phone are automatically set to the identifier parameter sanitized value. identifier value must be an international phone number, it will be sanitized so "+336.23.45.67.89" will be stored as "33623456789".

      operationId: importIdentity
      parameters:
        - description: The community of the identity. Optional if source_id is provided.
          in: query
          name: community_id
          required: true
          schema:
            type: string
        - description: The source of the identity. Not used if community_id is provided.
          in: query
          name: source_id
          required: false
          schema:
            type: string
        - description: The identifier representing the identity on the community (email address for emails communities, phone number with international format for phone communities).
          in: query
          name: identifier
          required: true
          schema:
            type: string
        - description: If present and an identity with the provided identifier is already existing, it'll be updated. Otherwise, the following parameters will be used only during an identity creation.
          in: query
          name: upsert
          required: false
          schema:
            type: boolean
        - description: Identity company.
          in: query
          name: company
          required: false
          schema:
            type: string
        - description: Identity firstname.
          in: query
          name: firstname
          required: false
          schema:
            type: string
        - description: Identity’s gender. It can be "man", "woman" or empty.
          in: query
          name: gender
          required: false
          schema:
            enum:
              - man
              - woman
            type: string
        - description: Identity home phone.
          in: query
          name: home_phone
          required: false
          schema:
            type: string
        - description: Identity lastname.
          in: query
          name: lastname
          required: false
          schema:
            type: string
        - description: Identity mobile phone.
          in: query
          name: mobile_phone
          required: false
          schema:
            type: string
        - description: Identity screenname.
          in: query
          name: screenname
          required: false
          schema:
            type: string
        - description: Identity extra_values with key « extra_value ».
          in: query
          name: 'extra_values[extra_value_key]'
          required: false
          schema:
            type: string
      responses:
        '201':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Identity'
          description: Success
      summary: Importing an identity
      tags:
        - Identities
  /identity_groups:
    get:
      description: >-
        This method renders identity groups ordered by creation date
        (descending). Note that identity_group are created in a lazily only when
        data are manually added to an identity OR a two identity are merged
        altogether. That means that some identity DON’T have identity_group, and
        identity_group do not cover all identities.


        Authorization​: no.
      operationId: getAllIdentityGroups
      parameters:
        - description: To filter groups on given firstname.
          in: query
          name: firstname
          required: false
          schema:
            type: string
        - description: To filter groups on given lastname.
          in: query
          name: lastname
          required: false
          schema:
            type: string
        - description: To filter groups that have given email.
          in: query
          name: email
          required: false
          schema:
            type: string
        - description: To filter groups that have given uuid.
          in: query
          name: uuid
          required: false
          schema:
            type: string
        - description: To filter groups on given group ids (separated by commas).
          in: query
          name: ids
          example: '59248c4dae276a021cb296d2,ff0dc9ba250002871f7aabba'
          required: false
          schema:
            type: string
        - description: >-
            To change the criteria chosen to sort the identities. The value can
            be “created_at” or “updated_at”.
          in: query
          name: sort
          required: false
          schema:
            enum:
              - created_at
              - updated_at
            type: string
        - description: The record index to start. Default value is 0.
          in: query
          name: offset
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            The max number of records to return. Default value is 30, max value
            is 150.
          in: query
          name: limit
          required: false
          schema:
            format: int32
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllIdentityGroupsResponse'
          description: Success
      summary: Getting all identity groups
      tags:
        - Identity Groups
  '/identity_groups/{identityGroupId}':
    get:
      description: This method renders an identity group from given id.
      operationId: getIdentityGroup
      parameters:
        - in: path
          name: identityGroupId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/IdentityGroup'
          description: Success
      summary: Getting an identity group from its id
      tags:
        - Identity Groups
    put:
      description: >-
        This method updates an identity group from given attributes and renders
        it in case of success.


        Authorization​: no.
      operationId: updateIdentityGroup
      parameters:
        - in: path
          name: identityGroupId
          required: true
          schema:
            type: string
        - description: Identity company.
          in: query
          name: company
          required: false
          schema:
            type: string
        - description: Identity custom field with key « custom_field_key ». It
          in: query
          name: 'custom_field_values[custom_field_key]'
          required: false
          schema:
            type: string
        - description: Identity emails (multiple).
          explode: true
          in: query
          name: 'emails[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: Identity firstname.
          in: query
          name: firstname
          required: false
          schema:
            type: string
        - description: 'Identity’s gender. It can be "man", "woman" or empty.'
          in: query
          name: gender
          required: false
          schema:
            enum:
              - man
              - woman
            type: string
        - description: Identity home phones (mutiple).
          explode: true
          in: query
          name: 'home_phones[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: Identity lastname.
          in: query
          name: lastname
          required: false
          schema:
            type: string
        - description: Identity mobile phones (multiple).
          explode: true
          in: query
          name: 'mobile_phones[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: Identity notes.
          in: query
          name: notes
          required: false
          schema:
            type: string
        - description: Identity tag ids (multiple).
          explode: true
          in: query
          name: 'tag_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/IdentityGroup'
          description: Success
      summary: Updating an identity group
      tags:
        - Identity Groups
  '/identity_groups/{identityGroupId}/merge':
    put:
      description: >-
        This method merges an identity into an identity group.
        In case of conflicts, the attributes of the identity group will be kept.
        The identity group will be returned.

        Authorization​: only users which can update identities.
      operationId: mergeIdentityGroup
      parameters:
        - in: path
          name: identityGroupId
          required: true
          schema:
            type: string
        - description: The identity which will be merged into the identity group.
          in: query
          name: associated_identity_id
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/IdentityGroup'
          description: Success
      summary: Merging an identity into an identity group
      tags:
        - Identity Groups
  /interface_locales:
    get:
      description: This method renders all available locales for user interface.
      operationId: getAllUiLocales
      responses:
        '200':
          content:
            application/json:
              schema:
                items:
                  $ref: '#/components/schemas/UiLocale'
                type: array
          description: List of all UI locales
      summary: Getting all user interface locales
      tags:
        - Locales
  /intervention_comments:
    get:
      description: >-
        This method renders interventions comments ordered by creation date
        (descending). Only comments in sources where token’s user has “read”
        permission are returned.


        Authorization​: no.
      operationId: getAllInterventionComments
      parameters:
        - description: To filter comments on given intervention id.
          in: query
          name: intervention_id
          required: false
          schema:
            type: string
        - description: To filter comments on given thread id.
          in: query
          name: thread_id
          required: false
          schema:
            type: string
        - description: To filter comments on given user id.
          in: query
          name: user_id
          required: false
          schema:
            type: string
        - description: To filter comments on given identity id.
          in: query
          name: identity_id
          required: false
          schema:
            type: string
        - description: The record index to start. Default value is 0.
          in: query
          name: offset
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            The max number of records to return. Default value is 30, max value
            is 150.
          in: query
          name: limit
          required: false
          schema:
            format: int32
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllInterventionCommentsResponse'
          description: Success
      summary: Getting all intervention comments
      tags:
        - Intervention Comments
    post:
      description: >-
        This method creates a new intervention comment. In case of success it
        renders the created comment, otherwise, it renders an error (422 HTTP
        code). It creates comment as token’s user. If token’s user does not have
        “read” on given intervention’s source a 404 HTTP response will be
        returned.
      operationId: createInterventionComment
      parameters:
        - description: The comment body (mandatory).
          in: query
          name: body
          required: true
          schema:
            type: string
        - description: The comment intervention id (mandatory).
          in: query
          name: intervention_id
          required: true
          schema:
            type: string
        - description: The comment user id (mandatory).
          in: query
          name: user_id
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/InterventionComment'
          description: Success
      summary: Creating an intervention comment
      tags:
        - Intervention Comments
  '/intervention_comments/{interventionCommentId}':
    delete:
      description: >-
        This method destroys an intervention comment. It renders comment itself.
        If token’s user does not have “read” on comment’s source a 404 HTTP
        response will be returned.


        Authorization​: no.
      operationId: deleteInterventionComment
      parameters:
        - in: path
          name: interventionCommentId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/InterventionComment'
          description: Success
      summary: Deleting an intervention comment
      tags:
        - Intervention Comments
    get:
      description: >-
        This method renders an intervention comment from given id. If token’s
        user does not have “read” on comment’s source a 404 HTTP response will
        be returned.
      operationId: getInterventionComment
      parameters:
        - in: path
          name: interventionCommentId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/InterventionComment'
          description: Success
      summary: Getting an intervention comment from its id
      tags:
        - Intervention Comments
  /interventions:
    get:
      description: >-
        This method renders interventions ordered by creation date (descending).
        Only interventions in sources where token’s user has “read” permission
        are returned.


        Authorization​: no.
      operationId: getAllInterventions
      parameters:
        - description: To filter interventions on given thread id.
          in: query
          name: thread_id
          required: false
          schema:
            type: string
        - description: To filter interventions on given user id.
          in: query
          name: user_id
          required: false
          schema:
            type: string
        - description: >-
            To filter interventions on given identity_group_id. This will return
            interventions associated to any identity in the indentity_group.
          in: query
          name: identity_group_id
          required: false
          schema:
            type: string
        - description: >-
            To filter interventions on given identity_id(s). Can be a single
            value or an array of string.
          explode: true
          in: query
          name: identity_id
          required: false
          schema:
            type: string
        - description: >-
            To change the criteria chosen to sort the interventions. The value
            can be “created_at” or “updated_at”.
          in: query
          name: sort
          required: false
          schema:
            enum:
              - created_at
              - updated_at
            type: string
        - description: The record index to start. Default value is 0.
          in: query
          name: offset
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            The max number of records to return. Default value is 30, max value
            is 150.
          in: query
          name: limit
          required: false
          schema:
            format: int32
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllInterventionsResponse'
          description: Success
      summary: Getting all interventions
      tags:
        - Interventions
    post:
      description: >-
        This method creates a new intervention or reopen it. In case of success
        it renders the intervention, otherwise, it renders an error (422 HTTP
        code). This method opens intervention as access token’s user.


        Authorization​: no, but it renders an error if intervention can’t be
        created or reopened (already opened, etc.).
      operationId: createIntervention
      parameters:
        - description: The content to create intervention on (mandatory).
          in: query
          name: content_id
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Intervention'
          description: Success
        '422':
          description: Unprocessable Entity
      summary: Creating an intervention
      tags:
        - Interventions
  '/interventions/{interventionId}':
    get:
      description: >-
        This method renders an intervention from given id. If token’s user does
        not have “read” on intervention’s source a 404 HTTP response will be
        returned.


        Authorization​: no.
      operationId: getIntervention
      parameters:
        - in: path
          name: interventionId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Intervention'
          description: Success
      summary: Getting an intervention from its id
      tags:
        - Interventions
    put:
      description: >-
        This method updates intervention from given attributes and renders it in case of success.


        Authorization​: no.
      operationId: updateIntervention
      parameters:
        - in: path
          name: interventionId
          required: true
          schema:
            type: string
        - description: Intervention custom field with key "custom_field_key". It can be multiple if custom field is multiple or is has multiple_choice type.
          in: query
          name: custom_field_values[custom_field_key]
          required: false
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Intervention'
          description: Success
      summary: Updating an intervention from its id
      tags:
        - Interventions
  '/interventions/{interventionId}/cancel':
    delete:
      description: >-
        This method cancels (destroys) an intervention. It renders intervention
        itself. If token’s user does not have “read” on intervention’s source a
        404 HTTP response will be returned.


        Caveats:


        * If the intervention is already being canceled, it will return a 409
        error.

        * To be able to close an intervention, it must meet the following
        criteria otherwise a 403 will be raised:
          * Intervention MUST NOT already be closed
         * Intervention MUST NOT have agent replies
          * Access-Token agent MUST have read access on the source

        Authorization​: no, but it renders an error if intervention can’t be
        destroyed (see caveats).
      operationId: cancelIntervention
      parameters:
        - in: path
          name: interventionId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Intervention'
          description: Success
      summary: Cancelling an intervention
      tags:
        - Interventions
  '/interventions/{interventionId}/close':
    put:
      description: >-
        This method closes an intervention. Caveats:


        * If the intervention is already being closed, it will return a 409
        error.

        * To be able to close an intervention, it must meet the following
        criteria otherwise a 403 will be raised:

          * Intervention MUST NOT already be closed

          * Intervention MUST have agent replies
          * Access-Token agent MUST be the owner of the intervention or have the permission to edit permissions

          * Access-Token agent MUST have read access on the source

        Authorization​: no, but it renders an error if intervention can’t be
        closed (see caveats)
      operationId: closeIntervention
      parameters:
        - in: path
          name: interventionId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Intervention'
          description: Success
        '409':
          description: >-
            If the intervention is already being closed, it will return a 409
            error.
      summary: Closing an intervention
      tags:
        - Interventions
  '/interventions/{interventionId}/reassign':
    put:
      description: |-
        This method updates the user in charge of the intervention

        Authorization​: Only users who can update interventions.
      operationId: reassignIntervention
      parameters:
        - in: path
          name: interventionId
          required: true
          schema:
            type: string
        - in: query
          name: user_id
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Intervention'
          description: Success
      summary: Reassigning an intervention
      tags:
        - Interventions
  '/interventions/{interventionId}/update_categories':
    put:
      description: >-
        This method updates the categories of an intervention. If token’s user
        does not have “read” on the intervention’s source a 404 HTTP response
        will be returned.


        Authorization​: no.
      operationId: categorizeIntervention
      parameters:
        - in: path
          name: interventionId
          required: true
          schema:
            type: string
        - in: query
          name: 'category_ids[]'
          required: true
          schema:
            items:
              type: string
            type: array
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Intervention'
          description: Success
      summary: Categorizing an intervention
      tags:
        - Interventions
  /locales:
    get:
      description: This method renders all available locales for contents.
      operationId: getAllLocales
      responses:
        '200':
          content:
            application/json:
              schema:
                items:
                  $ref: '#/components/schemas/Locale'
                type: array
          description: List of all content locales
      summary: Getting all content locales
      tags:
        - Locales
  /presence_status:
    get:
      description: >-
        This method renders all presence statuses ordered by name (in
        alphabetical order).
      operationId: getAllPresenceStatus
      parameters:
        - description: The record index to start. Default value is 0.
          in: query
          name: offset
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            The max number of records to return. Default value is 30, max value
            is 150.
          in: query
          name: limit
          required: false
          schema:
            format: int32
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllPresenceStatusResponse'
          description: Success
      summary: Getting all presence statuses
      tags:
        - Presence Status
    post:
      description: >-
        This method creates a presence status. In case of success it renders the
        presence status, otherwise, it renders an error (422 HTTP code).


        Authorization​: only users that have the right to monitor the task view.
      operationId: createPresenceStatus
      parameters:
        - description: The name of the presence status.
          in: query
          name: name
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/PresenceStatus'
          description: Success
      summary: Creating a presence status
      tags:
        - Presence Status
  '/presence_status/{presenceStatusId}':
    delete:
      description: >-
        This method destroys an existing presence status. It renders presence
        status itself. It renders a 404 if id is invalid.


        Authorization​: only users that have the right to monitor the task view.
      operationId: deletePresenceStatus
      parameters:
        - in: path
          name: presenceStatusId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/PresenceStatus'
          description: Success
      summary: Deleting a presence status
      tags:
        - Presence Status
    get:
      description: |-
        This method renders a presence status from given id.

        Authorization​: only users that have the right to monitor the task view.
      operationId: getPresenceStatus
      parameters:
        - in: path
          name: presenceStatusId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/PresenceStatus'
          description: Success
      summary: Getting a presence status from its id
      tags:
        - Presence Status
    put:
      description: >-
        This method updates an existing presence status from given attributes
        and renders it in case of success.


        Authorization​: only users that have the right to monitor the task view.
      operationId: updatePresenceStatus
      parameters:
        - in: path
          name: presenceStatusId
          required: true
          schema:
            type: string
        - description: The name of the presence status.
          in: query
          name: name
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/PresenceStatus'
          description: Success
      summary: Updating a presence status
      tags:
        - Presence Status
  /reply_assistant/entries:
    get:
      description: >-
        This method renders all entries ordered by creation date (ascending).


        Authorization​: only users that have the right to manage reply
        assistant.
      operationId: getAllReplyAssistantEntries
      parameters:
        - description: The record index to start. Default value is 0.
          in: query
          name: offset
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            The max number of records to return. Default value is 30, max value
            is 150.
          in: query
          name: limit
          required: false
          schema:
            format: int32
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllReplyAssistantEntriesResponse'
          description: Success
      summary: Getting​ a​ll​ reply assistant e​ntries
      tags:
        - Reply Assistant Entries
    post:
      description: >-
        This method creates a reply assistant entry. In case of success it
        renders the entry, otherwise, it renders an error (422 HTTP code).


        Authorization​: only users that have the right to manage reply
        assistant.
      operationId: createReplyAssistantEntry
      parameters:
        - description: The name of the entry.
          in: query
          name: label
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ReplyAssistantEntry'
          description: Success
      summary: Creating an entry
      tags:
        - Reply Assistant Entries
  '/reply_assistant/entries/{replyAssistantEntryId}':
    delete:
      description: >-
        This method destroys an existing entry. It renders the entry itself. It
        renders a 404 if id is invalid.


        Authorization​: only users that have the right to manage reply
        assistant.
      operationId: deleteReplyAssistantEntry
      parameters:
        - in: path
          name: replyAssistantEntryId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ReplyAssistantEntry'
          description: Success
      summary: Deleting a reply assistant entry
      tags:
        - Reply Assistant Entries
    get:
      description: >-
        This method renders an entry from given id.


        Authorization​: only users that have the right to manage reply
        assistant.
      operationId: getReplyAssistantEntry
      parameters:
        - in: path
          name: replyAssistantEntryId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ReplyAssistantEntry'
          description: Success
      summary: Getting a reply assistant entry from its id
      tags:
        - Reply Assistant Entries
    put:
      description: >-
        This method updates an existing entry from given attributes and renders
        it in case of success.


        Authorization​: only users that have the right to manage reply
        assistant.
      operationId: updateReplyAssistantEntry
      parameters:
        - in: path
          name: replyAssistantEntryId
          required: true
          schema:
            type: string
        - description: The name of the entry.
          in: query
          name: label
          required: false
          schema:
            type: string
        - description: >-
            The internal/company id of the entry. This is used to match Engage
            Digital entry’s id with the company one. Example: KB042.
          in: query
          name: foreign_id
          required: false
          schema:
            type: string
        - description: >-
            To restrict the entry to a set of Engage Digital categories. Then,
            KB entries that do not match message’s categories to which you are
            replying will not be suggested.
          explode: true
          in: query
          name: 'category_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: entry shortcuts
          explode: true
          in: query
          name: 'shortcuts[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: Entry group id.
          in: query
          name: entry_group_id
          required: false
          schema:
            type: string
        - description: Source ids (array)
          explode: true
          in: query
          name: 'source_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ReplyAssistantEntry'
          description: Success
      summary: Updating a reply assistant entry
      tags:
        - Reply Assistant Entries
  /reply_assistant/groups:
    get:
      description: >-
        This method renders all groups ordered by creation date (ascending).


        Authorization​: only users that have the right to manage reply
        assistant.
      operationId: getAllReplyAssistantGroups
      parameters:
        - description: The record index to start. Default value is 0.
          in: query
          name: offset
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            The max number of records to return. Default value is 30, max value
            is 150.
          in: query
          name: limit
          required: false
          schema:
            format: int32
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllReplyAssistantGroupsResponse'
          description: Success
      summary: Getting​ a​ll​ reply assistant groups
      tags:
        - Reply Assistant Groups
    post:
      description: >-
        This method creates an entry group. In case of success it renders the
        group, otherwise, it renders an error (422 HTTP code).


        Authorization​: only users that have the right to manage reply
        assistant.
      operationId: createReplyAssistantGroup
      parameters:
        - description: The name of the group.
          in: query
          name: name
          required: true
          schema:
            type: string
        - description: List of the reply assistant entries in this group.
          explode: true
          in: query
          name: 'entry_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: Used for autocompletion in chat.
          in: query
          name: autocomplete
          required: false
          schema:
            type: boolean
        - description: >-
            Used to determine the order of the groups in the interface, in
            ascending order.
          in: query
          name: position
          required: false
          schema:
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ReplyAssistantGroup'
          description: Success
      summary: Creating a reply assistant group
      tags:
        - Reply Assistant Groups
  '/reply_assistant/groups/{replyAssistantGroupId}':
    delete:
      description: >-
        This method destroys an existing group. It renders the group itself. It
        renders a 404 if id is invalid.


        Authorization​: only users that have the right to manage reply
        assistant.
      operationId: deleteReplyAssistantGroup
      parameters:
        - in: path
          name: replyAssistantGroupId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ReplyAssistantGroup'
          description: Success
      summary: Deleting a reply assistant group
      tags:
        - Reply Assistant Groups
    get:
      description: >-
        This method renders an entry group from given id.


        Authorization​: only users that have the right to manage reply
        assistant.
      operationId: getReplyAssistantGroup
      parameters:
        - in: path
          name: replyAssistantGroupId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ReplyAssistantGroup'
          description: Success
      summary: Getting a reply assistant group from its id
      tags:
        - Reply Assistant Groups
    put:
      description: >-
        This method updates an existing group from given attributes and renders
        it in case of success.


        Authorization​: only users that have the right to manage reply
        assistant.
      operationId: updateReplyAssistantGroup
      parameters:
        - in: path
          name: replyAssistantGroupId
          required: true
          schema:
            type: string
        - description: The name of the group.
          in: query
          name: name
          required: false
          schema:
            type: string
        - description: List of the reply assistant entries in this group.
          explode: true
          in: query
          name: 'entry_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: Used for autocompletion in chat.
          in: query
          name: autocomplete
          required: false
          schema:
            type: boolean
        - description: >-
            Used to determine the order of the groups in the interface, in
            ascending order.
          in: query
          name: position
          required: false
          schema:
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ReplyAssistantGroup'
          description: Success
      summary: Updating a reply assistant group
      tags:
        - Reply Assistant Groups
  /reply_assistant/versions:
    get:
      description: >-
        This method renders all reply assistant versions ordered by creation
        date (ascending).


        Authorization​: only users that have the right to manage reply
        assistant.
      operationId: getAllReplyAssistantVersions
      parameters:
        - description: The record index to start. Default value is 0.
          in: query
          name: offset
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            The max number of records to return. Default value is 30, max value
            is 150.
          in: query
          name: limit
          required: false
          schema:
            format: int32
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllReplyAssistantVersionsResponse'
          description: Success
      summary: Getting​ a​ll​ reply assistant versions
      tags:
        - Reply Assistant Versions
    post:
      description: >-
        This method creates a reply assistant version. In case of success it
        renders the version, otherwise, it renders an error (422 HTTP code, 404
        if the entry_id is invalid).


        Authorization​: only users that have the right to manage reply
        assistant.
      operationId: createReplyAssistantVersion
      parameters:
        - description: Body of the version
          in: query
          name: body
          required: true
          schema:
            type: string
        - description: Reply assistant entry id (mandatory)
          in: query
          name: entry_id
          required: true
          schema:
            type: string
        - description: Source ids (array)
          explode: true
          in: query
          name: 'source_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: Either “text” or “html”
          in: query
          name: format
          required: false
          schema:
            enum:
              - text
              - html
            type: string
        - description: 'Language (ex: “fr”)'
          in: query
          name: language
          required: false
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ReplyAssistantVersion'
          description: Success
      summary: Creating a reply assistant version
      tags:
        - Reply Assistant Versions
  '/reply_assistant/versions/{replyAssistantVersionId}':
    delete:
      description: >-
        This method destroys an existing version. It renders the version itself.
        It renders a 404 if id is invalid.


        Authorization​: only users that have the right to manage reply
        assistant.
      operationId: deleteReplyAssistantVersion
      parameters:
        - in: path
          name: replyAssistantVersionId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ReplyAssistantVersion'
          description: Success
      summary: Deleting a reply assistant version
      tags:
        - Reply Assistant Versions
    get:
      description: >-
        This method renders a version from given id.


        Authorization​: only users that have the right to manage reply
        assistant.
      operationId: getReplyAssistantVersion
      parameters:
        - in: path
          name: replyAssistantVersionId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ReplyAssistantVersion'
          description: Success
      summary: Getting a reply assistant version from its id
      tags:
        - Reply Assistant Versions
    put:
      description: >-
        This method updates an existing version from given attributes and
        renders it in case of success.


        Authorization​: only users that have the right to manage reply
        assistant.
      operationId: updateReplyAssistantVersion
      parameters:
        - in: path
          name: replyAssistantVersionId
          required: true
          schema:
            type: string
        - description: Body of the version
          in: query
          name: body
          required: false
          schema:
            type: string
        - description: Reply assistant entry id.
          in: query
          name: entry_id
          required: false
          schema:
            type: string
        - description: Source ids (array)
          explode: true
          in: query
          name: 'source_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: Either “text” or “html”
          explode: true
          in: query
          name: format
          required: false
          schema:
            enum:
              - text
              - html
            type: string
        - description: 'Language (ex: “fr”)'
          in: query
          name: language
          required: false
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ReplyAssistantVersion'
          description: Success
      summary: Updating a reply assistant version
      tags:
        - Reply Assistant Versions
  /roles:
    get:
      description: This method renders roles ordered by creation date (ascending).
      operationId: getAllRoles
      parameters:
        - description: The record index to start. Default value is 0.
          in: query
          name: offset
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            The max number of records to return. Default value is 30, max value
            is 150.
          in: query
          name: limit
          required: false
          schema:
            format: int32
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllRolesResponse'
          description: Success
      summary: Getting all roles
      tags:
        - Roles
    post:
      description: >-
        This method creates a new role. In case of success it renders the
        created role, otherwise, it renders an error (422 HTTP code).
      operationId: createRole
      parameters:
        - in: query
          name: label
          required: true
          schema:
            type: string
        - in: query
          name: access_help_center
          required: false
          schema:
            type: boolean
        - in: query
          name: access_previous_messages
          required: false
          schema:
            type: boolean
        - in: query
          name: access_pull_mode
          required: false
          schema:
            type: boolean
        - in: query
          name: admin_stamp_answer
          required: false
          schema:
            type: boolean
        - in: query
          name: approve_content
          required: false
          schema:
            type: boolean
        - description: permission only available with the corresponding configuration
          in: query
          name: ask_an_expert
          required: false
          schema:
            type: boolean
        - in: query
          name: assign_intervention
          required: false
          schema:
            type: boolean
        - in: query
          name: author_block_content
          required: false
          schema:
            type: boolean
        - in: query
          name: close_content_thread
          required: false
          schema:
            type: boolean
        - in: query
          name: create_and_destroy_extension
          required: false
          schema:
            type: boolean
        - in: query
          name: create_community
          required: false
          schema:
            type: boolean
        - in: query
          name: create_content_source
          required: false
          schema:
            type: boolean
        - in: query
          name: create_user
          required: false
          schema:
            type: boolean
        - in: query
          name: delay_export_content
          required: false
          schema:
            type: boolean
        - in: query
          name: delete_content_thread
          required: false
          schema:
            type: boolean
        - description: permission only available with the corresponding configuration
          in: query
          name: escalate_to_video
          required: false
          schema:
            type: boolean
        - in: query
          name: impersonate_user
          required: false
          schema:
            type: boolean
        - in: query
          name: invite_user
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_api_access_tokens
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_app_sdk_applications
          required: false
          schema:
            type: boolean
        - description: permission only available with the corresponding extension enabled
          in: query
          name: manage_automatic_exports_tasks
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_categories
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_chat
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_custom_fields
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_custom_notifications
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_emails_templates
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_folders
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_ice
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_identities
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_own_notifications
          required: false
          schema:
            type: boolean
        - description: permission only available with the corresponding extension enabled
          in: query
          name: manage_reply_assistant
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_roles
          required: false
          schema:
            type: boolean
        - description: permission only available with the corresponding extension enabled
          in: query
          name: manage_rules_engine_rules
          required: false
          schema:
            type: boolean
        - description: permission only available with the corresponding extension enabled
          in: query
          name: manage_surveys
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_tags
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_teams
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_topologies
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_users_of_my_teams
          required: false
          schema:
            type: boolean
        - in: query
          name: monitor_tasks
          required: false
          schema:
            type: boolean
        - in: query
          name: monitor_team_tasks
          required: false
          schema:
            type: boolean
        - in: query
          name: mute_content
          required: false
          schema:
            type: boolean
        - in: query
          name: open_content_thread
          required: false
          schema:
            type: boolean
        - in: query
          name: publish_content
          required: false
          schema:
            type: boolean
        - in: query
          name: read_community
          required: false
          schema:
            type: boolean
        - in: query
          name: read_content_source
          required: false
          schema:
            type: boolean
        - in: query
          name: read_event
          required: false
          schema:
            type: boolean
        - in: query
          name: read_export
          required: false
          schema:
            type: boolean
        - in: query
          name: read_identity
          required: false
          schema:
            type: boolean
        - in: query
          name: read_own_stats
          required: false
          schema:
            type: boolean
        - in: query
          name: read_presence
          required: false
          schema:
            type: boolean
        - in: query
          name: read_stats
          required: false
          schema:
            type: boolean
        - description: permission only available with the corresponding extension enabled
          in: query
          name: read_surveys
          required: false
          schema:
            type: boolean
        - in: query
          name: read_user
          required: false
          schema:
            type: boolean
        - in: query
          name: receive_tasks
          required: false
          schema:
            type: boolean
        - description: permission only available with the corresponding extension enabled
          in: query
          name: reply_with_assistant
          required: false
          schema:
            type: boolean
        - in: query
          name: search_contents
          required: false
          schema:
            type: boolean
        - in: query
          name: search_event
          required: false
          schema:
            type: boolean
        - in: query
          name: update_community
          required: false
          schema:
            type: boolean
        - in: query
          name: update_content_source
          required: false
          schema:
            type: boolean
        - in: query
          name: update_extension
          required: false
          schema:
            type: boolean
        - in: query
          name: update_identity
          required: false
          schema:
            type: boolean
        - in: query
          name: update_intervention
          required: false
          schema:
            type: boolean
        - in: query
          name: update_own_intervention
          required: false
          schema:
            type: boolean
        - in: query
          name: update_settings
          required: false
          schema:
            type: boolean
        - in: query
          name: update_time_sheet
          required: false
          schema:
            type: boolean
        - in: query
          name: update_user
          required: false
          schema:
            type: boolean
        - in: query
          name: use_emoji
          required: false
          schema:
            type: boolean
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Role'
          description: Success
      summary: Creating a role
      tags:
        - Roles
  '/roles/{roleId}':
    get:
      description: |-
        This method renders a role from given id.

        Authorization​: only users that can manage roles.
      operationId: getRole
      parameters:
        - in: path
          name: roleId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Role'
          description: Success
      summary: Getting a role from its id
      tags:
        - Roles
    put:
      description: >-
        This method updates an existing role from given attributes and renders
        it in case of success.


        Authorization​: A user can’t update roles with more permissions than
        himself and can’t give a role a permission he doesn’t have.


        Any permission updated with a user that does not have this permission
        will be ignored (The update is done, just not the unallowed permission)
      operationId: updateRole
      parameters:
        - in: path
          name: roleId
          required: true
          schema:
            type: string
        - in: query
          name: access_help_center
          required: false
          schema:
            type: boolean
        - in: query
          name: access_previous_messages
          required: false
          schema:
            type: boolean
        - in: query
          name: access_pull_mode
          required: false
          schema:
            type: boolean
        - in: query
          name: admin_stamp_answer
          required: false
          schema:
            type: boolean
        - in: query
          name: approve_content
          required: false
          schema:
            type: boolean
        - description: permission only available with the corresponding configuration
          in: query
          name: ask_an_expert
          required: false
          schema:
            type: boolean
        - in: query
          name: assign_intervention
          required: false
          schema:
            type: boolean
        - in: query
          name: author_block_content
          required: false
          schema:
            type: boolean
        - in: query
          name: close_content_thread
          required: false
          schema:
            type: boolean
        - in: query
          name: create_and_destroy_extension
          required: false
          schema:
            type: boolean
        - in: query
          name: create_community
          required: false
          schema:
            type: boolean
        - in: query
          name: create_content_source
          required: false
          schema:
            type: boolean
        - in: query
          name: create_user
          required: false
          schema:
            type: boolean
        - in: query
          name: delay_export_content
          required: false
          schema:
            type: boolean
        - in: query
          name: delete_content_thread
          required: false
          schema:
            type: boolean
        - description: permission only available with the corresponding configuration
          in: query
          name: escalate_to_video
          required: false
          schema:
            type: boolean
        - in: query
          name: impersonate_user
          required: false
          schema:
            type: boolean
        - in: query
          name: invite_user
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_api_access_tokens
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_app_sdk_applications
          required: false
          schema:
            type: boolean
        - description: permission only available with the corresponding extension enabled
          in: query
          name: manage_automatic_exports_tasks
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_categories
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_chat
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_custom_fields
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_custom_notifications
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_emails_templates
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_folders
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_ice
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_identities
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_own_notifications
          required: false
          schema:
            type: boolean
        - description: permission only available with the corresponding extension enabled
          in: query
          name: manage_reply_assistant
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_roles
          required: false
          schema:
            type: boolean
        - description: permission only available with the corresponding extension enabled
          in: query
          name: manage_rules_engine_rules
          required: false
          schema:
            type: boolean
        - description: permission only available with the corresponding extension enabled
          in: query
          name: manage_surveys
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_tags
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_teams
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_topologies
          required: false
          schema:
            type: boolean
        - in: query
          name: manage_users_of_my_teams
          required: false
          schema:
            type: boolean
        - in: query
          name: monitor_tasks
          required: false
          schema:
            type: boolean
        - in: query
          name: monitor_team_tasks
          required: false
          schema:
            type: boolean
        - in: query
          name: mute_content
          required: false
          schema:
            type: boolean
        - in: query
          name: open_content_thread
          required: false
          schema:
            type: boolean
        - in: query
          name: publish_content
          required: false
          schema:
            type: boolean
        - in: query
          name: read_community
          required: false
          schema:
            type: boolean
        - in: query
          name: read_content_source
          required: false
          schema:
            type: boolean
        - in: query
          name: read_event
          required: false
          schema:
            type: boolean
        - in: query
          name: read_export
          required: false
          schema:
            type: boolean
        - in: query
          name: read_identity
          required: false
          schema:
            type: boolean
        - in: query
          name: read_own_stats
          required: false
          schema:
            type: boolean
        - in: query
          name: read_presence
          required: false
          schema:
            type: boolean
        - in: query
          name: read_stats
          required: false
          schema:
            type: boolean
        - description: permission only available with the corresponding extension enabled
          in: query
          name: read_surveys
          required: false
          schema:
            type: boolean
        - in: query
          name: read_user
          required: false
          schema:
            type: boolean
        - in: query
          name: receive_tasks
          required: false
          schema:
            type: boolean
        - description: permission only available with the corresponding extension enabled
          in: query
          name: reply_with_assistant
          required: false
          schema:
            type: boolean
        - in: query
          name: search_contents
          required: false
          schema:
            type: boolean
        - in: query
          name: search_event
          required: false
          schema:
            type: boolean
        - in: query
          name: update_community
          required: false
          schema:
            type: boolean
        - in: query
          name: update_content_source
          required: false
          schema:
            type: boolean
        - in: query
          name: update_extension
          required: false
          schema:
            type: boolean
        - in: query
          name: update_identity
          required: false
          schema:
            type: boolean
        - in: query
          name: update_intervention
          required: false
          schema:
            type: boolean
        - in: query
          name: update_own_intervention
          required: false
          schema:
            type: boolean
        - in: query
          name: update_settings
          required: false
          schema:
            type: boolean
        - in: query
          name: update_time_sheet
          required: false
          schema:
            type: boolean
        - in: query
          name: update_user
          required: false
          schema:
            type: boolean
        - in: query
          name: use_emoji
          required: false
          schema:
            type: boolean
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Role'
          description: Success
      summary: Updating a role
      tags:
        - Roles
  /settings:
    get:
      description: This method renders all settings of your domain.
      operationId: getAllSettings
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Settings'
          description: Success
      summary: Getting all settings
      tags:
        - Settings
    put:
      description: |-
        This method updates the current domain settings.

        Authorization​: only users that can update settings.
      operationId: updateSettings
      parameters:
        - description: (in hours).
          in: query
          name: activity_presence_threshold
          required: false
          schema:
            type: integer
        - description: ​Enable activity tracking (Boolean)
          in: query
          name: activity_tracking
          required: false
          schema:
            type: boolean
        - description: (Day of week)
          in: query
          name: beginning_of_week
          required: false
          schema:
            type: string
        - description: A​ ctivate the forced categorization by source.​ (Boolean)
          in: query
          name: category_tagging
          required: false
          schema:
            type: boolean
        - description: (See format)
          in: query
          name: content_languages
          required: false
          schema:
            type: string
        - description: Activate the dashboard (Boolean)
          in: query
          name: dashboard
          required: false
          schema:
            type: boolean
        - description: Prevent the DD to be embed by other websites (Boolean)
          in: query
          name: deny_iframe_integration
          required: false
          schema:
            type: boolean
        - description: (Boolean)
          in: query
          name: disable_password_autocomplete
          required: false
          schema:
            type: boolean
        - description: password expiration delay (in seconds)
          in: query
          name: expire_password_after
          required: false
          schema:
            type: integer
        - description: enable auto scroll down (Boolean)
          in: query
          name: enable_auto_scroll_down
          schema:
            type: boolean
        - description: enable password expiration (Boolean)
          in: query
          name: expire_password_enabled
          required: false
          schema:
            type: boolean
        - description: provide durations in seconds in export (Boolean)
          in: query
          name: export_in_seconds
          required: false
          schema:
            type: boolean
        - description: fold archived contents (Boolean)
          in: query
          name: fold_useless_contents
          required: false
          schema:
            type: boolean
        - description: FTE data period (in hours)
          in: query
          name: fte_duration
          required: false
          schema:
            type: integer
        - description: enable identity merge (Boolean)
          in: query
          name: identity_merge
          required: false
          schema:
            type: boolean
        - description: (Array of times in seconds)
          in: query
          name: 'intervention_defer_rates[]'
          required: false
          schema:
            items:
              type: integer
            type: array
        - description: (in seconds)
          in: query
          name: intervention_defer_threshold
          required: false
          schema:
            type: integer
        - description: (Array of times in seconds)
          in: query
          name: 'intervention_rates[]'
          required: false
          schema:
            items:
              type: integer
            type: array
        - description: locale code (String)
          in: query
          name: locale
          required: false
          schema:
            type: string
        - description: activate multi language support for messages (Boolean)
          in: query
          name: multi_lang
          required: false
          schema:
            type: boolean
        - description: Name of the Dimelo Digital (String)
          in: query
          name: name
          required: false
          schema:
            type: string
        - description: prohibit reusing old passwords (Boolean)
          in: query
          name: password_archivable_enabled
          required: false
          schema:
            type: boolean
        - description: number of archived passwords
          in: query
          name: password_archivable_size
          required: false
          schema:
            type: integer
        - description: minimum character length
          in: query
          name: password_min_length
          required: false
          schema:
            type: integer
        - description: should contain at least 1 non alphanumeric char (Boolean)
          in: query
          name: password_non_word
          required: false
          schema:
            type: boolean
        - description: should contain at least 1 number (Boolean)
          in: query
          name: password_numbers
          required: false
          schema:
            type: boolean
        - description: disable password recovery by email (Boolean)
          in: query
          name: password_recovery_disabled
          required: false
          schema:
            type: boolean
        - description: Enable push mode (Boolean)
          in: query
          name: push_enabled
          required: false
          schema:
            type: boolean
        - description: Enable reply as any identity (Boolean)
          in: query
          name: reply_as_any_identity
          required: false
          schema:
            type: boolean
        - description: Enable right to left support (Boolean)
          in: query
          name: rtl_support
          required: false
          schema:
            type: boolean
        - description: ​Allow authors to ask approval of their messages (Boolean)
          in: query
          name: self_approval_required
          required: false
          schema:
            type: boolean
        - description: Session timeout (in minutes)
          in: query
          name: session_timeout
          required: false
          schema:
            type: integer
        - description: Enable spellchecking (Boolean)
          in: query
          name: spellchecking
          required: false
          schema:
            type: boolean
        - description: Defines the DD’s design (String)
          in: query
          name: style
          required: false
          schema:
            type: string
        - description: Disable third-party services (tracking...) (Boolean)
          in: query
          name: third_party_services_disabled
          required: false
          schema:
            type: boolean
        - description: Use the timezone endpoint to get the timezone name (String)
          in: query
          name: timezone
          required: false
          schema:
            type: string
        - description: Track JS errors (Boolean)
          in: query
          name: track_js
          required: false
          schema:
            type: boolean
        - description: 'Can be ‘demo’, ‘production’ or ‘archived’'
          in: query
          name: type
          required: false
          schema:
            enum:
              - demo
              - production
              - archived
            type: string
        - description: Chat max response time (in seconds)
          in: query
          name: urgent_task_threshold
          required: false
          schema:
            type: integer
        - description: Experimental (Boolean)
          in: query
          name: use_system_font
          required: false
          schema:
            type: boolean
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Settings'
          description: Success
      summary: Updating settings
      tags:
        - Settings
  /status:
    get:
      description: |-
        This method get all currently connected agents & their status.

        Authorization​: only users that have the right to monitor the task view.
      operationId: getAllAgentStatus
      parameters:
        - description: To filter users on given source ids (based on reply permission).
          in: query
          name: 'source_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: To filter users on given category ids.
          in: query
          name: 'category_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: To filter users on given team ids.
          in: query
          name: 'team_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: To filter users on given locales.
          in: query
          name: 'spoken_languages[]'
          required: false
          schema:
            items:
              type: string
            type: array
      responses:
        '200':
          content:
            application/json:
              schema:
                items:
                  $ref: '#/components/schemas/AgentStatus'
                type: array
          description: Success
      summary: Get all connected agents status
      tags:
        - Agent Status
  /surveys:
    get:
      description: >-
        This method renders all surveys ordered by creation date (ascending).
      operationId: getAllSurveys
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/getAllSurveysResponse'
          description: Success
      summary: Getting all surveys
      tags:
        - Surveys
  '/surveys/{surveyId}':
    get:
      description: >-
        This method renders a survey from given id.
      operationId: getSurvey
      parameters:
        - in: path
          name: surveyId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Survey'
          description: Success
      summary: Getting a survey from its id
      tags:
        - Surveys
  '/survey_responses/{surveyResponseId}':
    get:
      description: >-
        This method returns information about a survey response.
      operationId: getSurveyResponse
      parameters:
        - in: path
          name: surveyResponseId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SurveyResponse'
          description: Success
      summary: Get a survey response
      tags:
        - Survey Responses
  '/status/{agentId}':
    get:
      description: >-
        This method get the status of a connected agent. Returns a 404 if the
        user does not exist (not_found) or if he’s not connected (disconnected).


        Authorization​: only users that have the right to monitor the task view or own agent status.
      operationId: getAgentStatus
      parameters:
        - in: path
          name: agentId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AgentStatus'
          description: Success
      summary: Get a connected agent status
      tags:
        - Agent Status
    put:
      description: >-
        This method updates an agent's availability. Can be used to set either
        channels statuses OR custom  status. If both parameters are provided,
        ignores custom status.The status parameter​ **MUST** b​e either “away”
        or “available”.


        Authorization​: only users that have the right to monitor the task view or own agent status.
      operationId: changeAgentStatus
      parameters:
        - in: path
          name: agentId
          required: true
          schema:
            type: string
        - description: A hash of channel_id => availability (must contain all channels).
          in: query
          name: status
          required: false
          schema:
            type: string
        - description: id of presence status (optional)
          in: query
          name: custom_status_id
          required: false
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AgentStatus'
          description: Success
      summary: Changing an agent's status
      tags:
        - Agent Status
  /tags:
    get:
      description: This method renders tags ordered by name (ascending).
      operationId: getAllTags
      parameters:
        - description: To filter tags on given tag ids (separated by commas).
          in: query
          name: ids
          example: '59248c4dae276a021cb296d2,ff0dc9ba250002871f7aabba'
          required: false
          schema:
            type: string
        - description: The record index to start. Default value is 0.
          in: query
          name: offset
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            The max number of records to return. Default value is 30, max value
            is 150.
          in: query
          name: limit
          required: false
          schema:
            format: int32
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllTagsResponse'
          description: Success
      summary: Getting all tags
      tags:
        - Tags
    post:
      description: >-
        This method creates a new tag. In case of success it renders the created
        tag, otherwise, it renders an error (422 HTTP code).
      operationId: createTag
      parameters:
        - description: Tag name (mandatory).
          in: query
          name: name
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Tag'
          description: Success
      summary: Creating a tag
      tags:
        - Tags
  '/tags/{tagId}':
    delete:
      description: >-
        This method destroys an existing tag. It renders tag itself. It renders
        a 404 if id is invalid.


        Authorization​: only users that are able to destroy tags.
      operationId: deleteTag
      parameters:
        - in: path
          name: tagId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Tag'
          description: Success
      summary: Deleting a tag
      tags:
        - Tags
    get:
      description: This method renders a tag from given id.
      operationId: getTag
      parameters:
        - in: path
          name: tagId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Tag'
          description: Success
      summary: Getting a tag from its id
      tags:
        - Tags
    put:
      description: >-
        This method updates an existing tag from given attributes and renders it
        in case of success.


        Authorization​: only users that are able to update tags.
      operationId: updateTag
      parameters:
        - in: path
          name: tagId
          required: true
          schema:
            type: string
        - description: Tag’s label.
          in: query
          name: name
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Tag'
          description: Success
      summary: Updating a tag
      tags:
        - Tags
  /tasks:
    get:
      description: >-
        This method renders tasks ordered by priority (highest first) and then
        by creation date (latest first).


        Authorization​: only users that can read tasks.
      operationId: getAllTasks
      parameters:
        - description: >-
            To filter tasks on given queue name (filters on the “global” queue
            by default).The most commonly used queues are: “global” (contains
            every task pending assignation), “workbin_{agent_id}” (contains
            every tasks assigned to the {agent_id} agent, “history” (contains
            every processed tasks), and “undelivered” (contains every
            undelivered tasks). If queue is set to “workbins” all the tasks
            currently in a workbin will be returned.
          in: query
          name: queue
          required: false
          schema:
            type: string
        - description: To filter tasks on given channel id.
          in: query
          name: channel_id
          required: false
          schema:
            type: string
        - description: To filter tasks on the step they’re currently in.
          in: query
          name: step
          required: false
          schema:
            type: string
        - description: The record index to start. Default value is 0.
          in: query
          name: offset
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            The max number of records to return. Default value is 30, max value
            is 150.
          in: query
          name: limit
          required: false
          schema:
            format: int32
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllTasksResponse'
          description: Success
      summary: Getting all tasks
      tags:
        - Tasks
  '/tasks/{taskId}':
    get:
      description: This method renders a task from given id.
      operationId: getTask
      parameters:
        - in: path
          name: taskId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Task'
          description: Success
      summary: Getting a task from its id
      tags:
        - Tasks
  '/tasks/{taskId}/move':
    post:
      description: >-
        This method changes a task queue and renders it in case of success. Only
        accepts “undelivered” and special queue defined in topology (e.g.
        triage).


        Authorization​: only users that have the right to monitor the task view.
      operationId: moveTask
      parameters:
        - in: path
          name: taskId
          required: true
          schema:
            type: string
        - description: Name of the queue task has to be moved in.
          in: query
          name: queue
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Task'
          description: Success
      summary: Move a task to another queue
      tags:
        - Tasks
  '/tasks/{taskId}/complete':
    post:
      description: >-
        This method completes a task.


        Authorization​: for that call to succeed several conditions are required:
          - the task must be in an agent’s workbin.
          - the access token user must either own the task or be able to monitor all tasks or be able to monitor his team’s tasks if the task is owned by one of his team member.
      operationId: completeTask
      parameters:
        - in: path
          name: taskId
          required: true
          schema:
            type: string
        - description: Name of the queue task has to be moved in.
          in: query
          name: queue
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Task'
          description: Success
      summary: Complete a task
      tags:
        - Tasks
  '/tasks/{taskId}/transfer':
    post:
      description: >-
        This method transfers an existing task and renders it in case of
        success.


        Authorization​: only users that have the right to monitor the task view.
      operationId: transferTask
      parameters:
        - in: path
          name: taskId
          required: true
          schema:
            type: string
        - description: List of agents to transfer the task to (multiple).
          explode: true
          in: query
          name: 'agent_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: >-
            Force the transfer to the first agent in agent_ids if set. When
            bypass is used,
          in: query
          name: bypass
          required: false
          schema:
            type: string
        - description: Filter agents receiving the task depending on their categories.
          explode: true
          in: query
          name: 'category_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: >-
            Filter agents receiving the task depending on their spoken
            languages.
          in: query
          name: language
          required: false
          schema:
            type: string
        - description: Filter agents receiving the task depending on their teams.
          explode: true
          in: query
          name: 'team_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: Add a comment to the task.
          in: query
          name: comment
          required: false
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Task'
          description: Success
      summary: Transferring a task
      tags:
        - Tasks
  /teams:
    get:
      description: This method renders teams ordered by creation date (ascending).
      operationId: getAllTeams
      parameters:
        - description: The record index to start. Default value is 0.
          in: query
          name: offset
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            The max number of records to return. Default value is 30, max value
            is 150.
          in: query
          name: limit
          required: false
          schema:
            format: int32
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllTeamsResponse'
          description: Success
      summary: Getting all teams
      tags:
        - Teams
    post:
      description: >-
        This method creates a new team. In case of success it renders the
        created tag, otherwise, it renders an error (422 HTTP code).
      operationId: createTeam
      parameters:
        - description: Team name.
          in: query
          name: name
          required: false
          schema:
            type: string
        - description: List of user id as leaders
          explode: true
          in: query
          name: 'leader_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: List of user id as team members.
          explode: true
          in: query
          name: 'user_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Team'
          description: Success
      summary: Creating a team
      tags:
        - Teams
  '/teams/{teamId}':
    delete:
      description: >-
        This method destroys an existing team. It renders the team itself. It
        renders a 404 if id is invalid.
      operationId: deleteTeam
      parameters:
        - in: path
          name: teamId
          required: true
          schema:
            type: string
        - description: ID of a category to recategorize (optional).
          in: query
          name: take_over_category_id
          required: false
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Team'
          description: Success
      summary: Deleting a team
      tags:
        - Teams
    get:
      description: This method renders a team from given id.
      operationId: getTeam
      parameters:
        - in: path
          name: teamId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Team'
          description: Success
      summary: Getting a team from its id
      tags:
        - Teams
    put:
      description: >-
        This method updates an existing team from given attributes and renders
        it in case of success.
      operationId: updateTeam
      parameters:
        - in: path
          name: teamId
          required: true
          schema:
            type: string
        - description: Team name.
          in: query
          name: name
          required: false
          schema:
            type: string
        - description: List of user id as leaders
          explode: true
          in: query
          name: 'leader_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: List of user id as team members.
          explode: true
          in: query
          name: 'user_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Team'
          description: Success
      summary: Updating a team
      tags:
        - Teams
  /time_sheets:
    get:
      description: This method renders time sheets ordered by active and label.
      operationId: getAllTimeSheets
      parameters:
        - description: The record index to start. Default value is 0.
          in: query
          name: offset
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            The max number of records to return. Default value is 30, max value
            is 150.
          in: query
          name: limit
          required: false
          schema:
            format: int32
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllTimeSheetsResponse'
          description: Success
      summary: Getting all time sheets
      tags:
        - Time Sheets
    post:
      description: >-
        This method creates a time sheet. In case of success it renders the time
        sheet, otherwise, it renders an error (422 HTTP code).


        Authorization​: only users that can create time sheet.
      operationId: createTimeSheet
      parameters:
        - description: 'true or false, this field is used to enable/disable a time sheet.'
          in: query
          name: active
          required: false
          schema:
            type: boolean
        - description: The label of the time sheet.
          in: query
          name: label
          required: true
          schema:
            type: string
        - description: An array containing id of each source using your time sheet.
          in: query
          name: 'source_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: >-
            A string containing the first two letters of your country (example:
            "fr"/"en"/"es"), useful to bootstrap default holidays following to a
            country.
          in: query
          name: holidays_region
          required: false
          schema:
            enum:
              - de
              - es
              - fr
              - gb
              - it
              - nl
              - us
            type: string
        - description: >-
            An array containing one or more hash of holidays, a holiday must
            contain a name (string) and a date (string), the date must be in a
            valid format, a valid format is a format corresponding to your
            domain’s locale).
          in: query
          name: holidays
          required: false
          schema:
            type: string
        - description: >-
            this field define the time intervals of the day (in secs). An empty
            string means that there are no business hours on this day. For
            example: “a-b,c-d”: “a” is the beginning of the first interval of
            the day, “b” is the ending of the first interval of the day, “c” is
            the beginning of the second interval of the day, “d” is the ending
            of the second interval of the day
          in: query
          name: monday_hours
          required: false
          schema:
            type: string
        - description: >-
            this field define the time intervals of the day (in secs). An empty
            string means that there are no business hours on this day. See
            `monday_hours` for the format.
          in: query
          name: tuesday_hours
          required: false
          schema:
            type: string
        - description: >-
            this field define the time intervals of the day (in secs). An empty
            string means that there are no business hours on this day. See
            `monday_hours` for the format.
          in: query
          name: wednesday_hours
          required: false
          schema:
            type: string
        - description: >-
            this field define the time intervals of the day (in secs). An empty
            string means that there are no business hours on this day. See
            `monday_hours` for the format.
          in: query
          name: thursday_hours
          required: false
          schema:
            type: string
        - description: >-
            this field define the time intervals of the day (in secs). An empty
            string means that there are no business hours on this day. See
            `monday_hours` for the format.
          in: query
          name: friday_hours
          required: false
          schema:
            type: string
        - description: >-
            this field define the time intervals of the day (in secs). An empty
            string means that there are no business hours on this day. See
            `monday_hours` for the format.
          in: query
          name: saturday_hours
          required: false
          schema:
            type: string
        - description: >-
            this field define the time intervals of the day (in secs). An empty
            string means that there are no business hours on this day. See
            `monday_hours` for the format.
          in: query
          name: sunday_hours
          required: false
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TimeSheet'
          description: Success
      summary: Creating a time sheet
      tags:
        - Time Sheets
  '/time_sheets/{timeSheetId}':
    delete:
      description: >-
        This method destroys an existing time sheet. It renders time sheet
        itself. It renders a 404 if id is invalid.
      operationId: deleteTimeSheet
      parameters:
        - in: path
          name: timeSheetId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TimeSheet'
          description: Success
      summary: Deleting a time sheet
      tags:
        - Time Sheets
    get:
      description: >-
        This method renders a time sheet from given id.


        Authorization​: only users that can see time sheets in administration
        section.
      operationId: getTimeSheet
      parameters:
        - in: path
          name: timeSheetId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TimeSheet'
          description: Success
      summary: Getting a time sheet from its id
      tags:
        - Time Sheets
    put:
      description: >-
        This method updates an existing team from given attributes and renders
        it in case of success.
      operationId: updateTimeSheet
      parameters:
        - in: path
          name: timeSheetId
          required: true
          schema:
            type: string
        - description: 'true or false, this field is used to enable/disable a time sheet.'
          in: query
          name: active
          required: false
          schema:
            type: boolean
        - description: The label of the time sheet.
          in: query
          name: label
          required: false
          schema:
            type: string
        - description: An array containing id of each source using your time sheet.
          in: query
          name: 'source_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: >-
            An array containing one or more hash of holidays, a holiday must
            contain a name (string) and a date (string), the date must be in a
            valid format, a valid format is a format corresponding to your
            domain’s locale).
          in: query
          name: holidays
          required: false
          schema:
            type: string
        - description: >-
            this field define the time intervals of the day (in secs). An empty
            string means that there are no business hours on this day. For
            example: “a-b,c-d”: “a” is the beginning of the first interval of
            the day, “b” is the ending of the first interval of the day, “c” is
            the beginning of the second interval of the day, “d” is the ending
            of the second interval of the day
          in: query
          name: monday_hours
          required: false
          schema:
            type: string
        - description: >-
            this field define the time intervals of the day (in secs). An empty
            string means that there are no business hours on this day. See
            `monday_hours` for the format.
          in: query
          name: tuesday_hours
          required: false
          schema:
            type: string
        - description: >-
            this field define the time intervals of the day (in secs). An empty
            string means that there are no business hours on this day. See
            `monday_hours` for the format.
          in: query
          name: wednesday_hours
          required: false
          schema:
            type: string
        - description: >-
            this field define the time intervals of the day (in secs). An empty
            string means that there are no business hours on this day. See
            `monday_hours` for the format.
          in: query
          name: thursday_hours
          required: false
          schema:
            type: string
        - description: >-
            this field define the time intervals of the day (in secs). An empty
            string means that there are no business hours on this day. See
            `monday_hours` for the format.
          in: query
          name: friday_hours
          required: false
          schema:
            type: string
        - description: >-
            this field define the time intervals of the day (in secs). An empty
            string means that there are no business hours on this day. See
            `monday_hours` for the format.
          in: query
          name: saturday_hours
          required: false
          schema:
            type: string
        - description: >-
            this field define the time intervals of the day (in secs). An empty
            string means that there are no business hours on this day. See
            `monday_hours` for the format.
          in: query
          name: sunday_hours
          required: false
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TimeSheet'
          description: Success
      summary: Updating a time sheet
      tags:
        - Time Sheets
  /timezones:
    get:
      description: This method renders all available timezones.
      operationId: getAllTimezones
      responses:
        '200':
          content:
            application/json:
              schema:
                items:
                  $ref: '#/components/schemas/Timezone'
                type: array
          description: List of all timezones
      summary: Getting all timezones
      tags:
        - Timezones
  /user_capacities:
    get:
      description: >-
        This method renders all user capacities ordered by creation date (ascending).


        Authorization​: only users who can manage topology.
      operationId: getAllUserCapacities
      parameters:
        - description: The record index to start. Default value is 0.
          in: query
          name: offset
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            The max number of records to return. Default value is 30, max value
            is 150.
          in: query
          name: limit
          required: false
          schema:
            format: int32
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllUserCapacitiesResponse'
          description: Success
      summary: Getting all User Capacities
      tags:
        - User Capacities
    post:
      description: >-
        This method creates a new user capacity. In case of success it renders the
        created record, otherwise, it renders an error (422 HTTP code).


        Please note that the order of the parameters is important, as the `default_capacity` and
        `max_capacity` will apply to the immediately above `channel_id`.


        Authorization​: only users who can manage topology.
      operationId: createUserCapacity
      parameters:
        - description: User Capacity name.
          in: query
          name: name
          required: true
          schema:
            type: string
        - description: The id of the channel on which the capacities apply.
          in: query
          name: channels[][channel_id]
          required: false
          schema:
            type: string
        - description: The default capacity to apply to the related channel.
          in: query
          name: channels[][default_capacity]
          required: false
          schema:
            type: integer
        - description: The maximum capacity to apply to the related channel.
          in: query
          name: channels[][max_capacity]
          required: false
          schema:
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/UserCapacity'
          description: Success
      summary: Creating a user capacity
      tags:
        - User Capacities
  '/user_capacities/{userCapacityId}':
    delete:
      description: >-
        This method destroys an existing user capacity. It renders the user capacity
        itself. It renders a 404 if id is invalid or already destroyed.


        Authorization​: only users who can manage topology.
      operationId: deleteUserCapacity
      parameters:
        - in: path
          name: userCapacityId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/UserCapacity'
          description: Success
      summary: Deleting a user capacity
      tags:
        - User Capacities
    get:
      description: >-
        This method renders the user capacity corresponding to the id given in parameter. It
        renders a 404 if id is invalid.


        Authorization​: only users who can manage topology.
      operationId: getUserCapacity
      parameters:
        - in: path
          name: userCapacityId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/UserCapacity'
          description: Success
      summary: Getting a user capacity from its id
      tags:
        - User Capacities
    put:
      description: >-
        This method creates a new user capacity. In case of success it renders the
        created record, otherwise, it renders an error (422 HTTP code).


        Please note that the order of the parameters is important, as the `default_capacity` and
        `max_capacity` will apply to the immediately above `channel_id`.


        Authorization​: only users who can manage topology.
      operationId: updateUserCapacity
      parameters:
        - in: path
          name: userCapacityId
          required: true
          schema:
            type: string
        - description: User Capacity name.
          in: query
          name: name
          required: false
          schema:
            type: string
        - description: The id of the channel on which the capacities apply.
          in: query
          name: channels[][channel_id]
          required: false
          schema:
            type: string
        - description: The default capacity to apply to the related channel.
          in: query
          name: channels[][default_capacity]
          required: false
          schema:
            type: integer
        - description: The maximum capacity to apply to the related channel.
          in: query
          name: channels[][max_capacity]
          required: false
          schema:
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/UserCapacity'
          description: Success
      summary: Updating a user capacity
      tags:
        - User Capacities
  /users:
    get:
      description: >-
        This method renders users ordered by creation date (descending).


        Authorization​: only users that can view users. If the user affiliated
        to the token has the manage_users_of_my_teams permission, only the users
        belonging to at least one of the teams he’s the leader of will be
        returned.
      operationId: getAllUsers
      parameters:
        - description: To filter users on given email (case-insensitive).
          in: query
          name: email
          required: false
          schema:
            type: string
        - description: To filter users on given category id.
          in: query
          name: category_id
          required: false
          schema:
            type: string
        - description: To filter users on given identity id.
          in: query
          name: identity_id
          required: false
          schema:
            type: string
        - description: To filter users on given external id.
          in: query
          name: external_id
          required: false
          schema:
            type: string
        - description: To filter users on given role id.
          in: query
          name: role_id
          required: false
          schema:
            type: string
        - description: To filter users on given team id.
          in: query
          name: team_id
          required: false
          schema:
            type: string
        - description: The record index to start. Default value is 0.
          in: query
          name: offset
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            The max number of records to return. Default value is 30, max value
            is 150.
          in: query
          name: limit
          required: false
          schema:
            format: int32
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllUsersResponse'
          description: Success
      summary: Getting all users
      tags:
        - Users
    post:
      description: >-
        This method creates a new user. In case of success it renders the
        created user, otherwise, it renders an error (422 HTTP code).
      operationId: createUser
      parameters:
        - description: User list of category ids (multiple).
          in: query
          name: 'category_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: User email (mandatory).
          in: query
          name: email
          required: true
          schema:
            type: string
        - description: Whether the user is enabled or not (boolean).
          in: query
          name: enabled
          required: false
          schema:
            type: boolean
        - description: 'User external id, used for SSO.'
          in: query
          name: external_id
          required: false
          schema:
            type: string
        - description: User firstname (mandatory).
          in: query
          name: firstname
          required: true
          schema:
            type: string
        - description: User gender ("man" or "woman").
          in: query
          name: gender
          required: false
          schema:
            enum:
              - man
              - woman
            type: string
        - description: User list of identity ids (multiple).
          in: query
          name: 'identity_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: User lastname (mandatory).
          in: query
          name: lastname
          required: true
          schema:
            type: string
        - description: Language for the user interface.
          in: query
          name: locale
          required: false
          schema:
            type: string
        - description: User nickname.
          in: query
          name: nickname
          required: false
          schema:
            type: string
        - description: User plain password (mandatory).
          in: query
          name: password
          required: true
          schema:
            type: string
        - description: User role id (mandatory).
          in: query
          name: role_id
          required: true
          schema:
            type: string
        - description: User list of team ids (multiple).
          in: query
          name: 'team_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: >-
            Use the timezone endpoint to get the timezone name (String), default
            is empty for domain timezone.
          in: query
          name: timezone
          required: false
          schema:
            type: string
        - description: >-
            List of locales corresponding to the languages spoken by the user
            (multiple). Is not available with RingCX.
          in: query
          name: 'spoken_languages[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description:  >-
            Whether the user is passwordless or not (boolean).
            Must be used with the corresponding SSO configuration.
          in: query
          name: no_password
          required: false
          schema:
            type: boolean
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/User'
          description: Success
      summary: Creating a user
      tags:
        - Users
  /users/invite:
    post:
      description: >-
        This method invites a new user. In case of success it renders the
        created user, otherwise, it renders an error (422 HTTP code).


        Authorization​: only users that can invite other users. If the user
        affiliated to the token has the manage_users_of_my_teams permission, the
        invited user will need to belong to at least one of the teams he’s the
        leader of. It will not be possible to assign the user to other teams.
      operationId: inviteUser
      parameters:
        - description: User list of category ids (multiple).
          in: query
          name: 'category_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: User email (mandatory).
          in: query
          name: email
          required: true
          schema:
            type: string
        - description: Whether the user is enabled or not (boolean).
          in: query
          name: enabled
          required: false
          schema:
            type: boolean
        - description: User external id.
          in: query
          name: external_id
          required: false
          schema:
            type: string
        - description: User firstname (mandatory).
          in: query
          name: firstname
          required: true
          schema:
            type: string
        - description: User gender ("man" or "woman").
          in: query
          name: gender
          required: false
          schema:
            enum:
              - man
              - woman
            type: string
        - description: User list of identity ids (multiple).
          in: query
          name: 'identity_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: User lastname (mandatory).
          in: query
          name: lastname
          required: true
          schema:
            type: string
        - description: Language for the user interface.
          in: query
          name: locale
          required: false
          schema:
            type: string
        - description: User nickname.
          in: query
          name: nickname
          required: false
          schema:
            type: string
        - description: User role id (mandatory).
          in: query
          name: role_id
          required: true
          schema:
            type: string
        - description: User list of team ids (multiple).
          in: query
          name: 'team_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: >-
            Use the timezone endpoint to get the timezone name (String), default
            is empty for
          in: query
          name: timezone
          required: false
          schema:
            type: string
        - description: >-
            List of locales corresponding to the languages spoken by the user
            (multiple). Is not available with RingCX.
          in: query
          name: 'spoken_languages[]'
          required: false
          schema:
            items:
              type: string
            type: array
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/User'
          description: Success
        '422':
          description: Unprocessable Entity
      summary: Inviting a user
      tags:
        - Users
  '/users/{userId}':
    delete:
      description: >-
        This method deletes the given user. In case of success it renders the
        deleted user, otherwise, it renders an error (422 HTTP code).


        Authorization​: only users that can update users. The user affiliated to
        the token must have at least all the permissions of the other user. If
        the user affiliated to the token has the manage_users_of_my_teams
        permission, the deleted user will need to belong to at least one of the
        teams he’s the leader of.
      operationId: deleteUser
      parameters:
        - in: path
          name: userId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/User'
          description: Success
      summary: Deleting a user
      tags:
        - Users
    get:
      description: This method renders a user from given id.
      operationId: getUser
      parameters:
        - in: path
          name: userId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/User'
          description: Success
      summary: Getting a user from its id
      tags:
        - Users
    put:
      description: >-
        This method updates users from given attributes and renders it in case
        of success.


        Authorization​: only users that can update users. If the user affiliated
        to the token has the `manage_users_of_my_teams` permission, the updated
        user will need to belong to at least one of the teams he’s the leader
        of. The teams the user affiliated to the token is the leader of will be
        the only ones which can be added or removed.
      operationId: updateUser
      parameters:
        - in: path
          name: userId
          required: true
          schema:
            type: string
        - description: User list of category ids (multiple).
          in: query
          name: 'category_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: User email.
          in: query
          name: email
          required: false
          schema:
            type: string
        - description: Whether the user is enabled or not (boolean).
          in: query
          name: enabled
          required: false
          schema:
            type: boolean
        - description: 'User external id, used for SSO.'
          in: query
          name: external_id
          required: false
          schema:
            type: string
        - description: User firstname.
          in: query
          name: firstname
          required: false
          schema:
            type: string
        - description: User gender ("man" or "woman").
          in: query
          name: gender
          required: false
          schema:
            enum:
              - man
              - woman
            type: string
        - description: User list of identity ids (multiple).
          in: query
          name: 'identity_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: User lastname.
          in: query
          name: lastname
          required: false
          schema:
            type: string
        - description: Language for the user interface.
          in: query
          name: locale
          required: false
          schema:
            type: string
        - description: User nickname.
          in: query
          name: nickname
          required: false
          schema:
            type: string
        - description: User plain password.
          in: query
          name: password
          required: false
          schema:
            type: string
        - description: User role id.
          in: query
          name: role_id
          required: false
          schema:
            type: string
        - description: User list of team ids (multiple).
          in: query
          name: 'team_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: >-
            Use the timezone endpoint to get the timezone name (String), default
            is empty for domain timezone.
          in: query
          name: timezone
          required: false
          schema:
            type: string
        - description: >-
            List of locales corresponding to the languages spoken by the user
            (multiple). Is not available with RingCX.
          in: query
          name: 'spoken_languages[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: >-
            Whether the user is passwordless or not (boolean).
            Must be used with the corresponding SSO configuration.
          in: query
          name: no_password
          required: false
          schema:
            type: boolean
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/User'
          description: Success
      summary: Updating a user
      tags:
        - Users
  /users/{userId}/signatures:
    get:
      description: >-
        This method renders user’s signatures ordered by creation date (descending).


        Authorization​: only users that can view users. If the user affiliated
        to the token has the manage_users_of_my_teams permission, only the signatures
        of the users belonging to at least one of the teams he’s the leader of will be available.
      operationId: getAllUserSignatures
      parameters:
        - in: path
          name: userId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllUserSignaturesResponse'
          description: Success
      summary: Getting all user's signatures
      tags:
        - User Signatures
    post:
      description: >-
        This method creates a new user’s signature. In case of success it renders
        the created signature, otherwise, it renders an error (422 HTTP code).


        Authorization​: only users that can update users. If the user
        affiliated to the token has the manage_users_of_my_teams permission,
        the owner of the deleting signature will need to belong to at least
        one of the teams he’s the leader of.
      operationId: createUserSignature
      parameters:
        - in: path
          name: userId
          required: true
          schema:
            type: string
        - description: The signature text (mandatory).
          in: query
          name: body
          required: true
          schema:
            type: string
        - description: The signature list of source ids (multiple). Keep it empty if you don’t need to associate the signature with any sources.
          in: query
          name: 'source_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: The two-letter code of the signature language.
          in: query
          name: language
          required: false
          schema:
            type: string
        - description: The signature name.
          in: query
          name: name
          required: false
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/UserSignature'
          description: Success
      summary: Creating a user's signature
      tags:
        - User Signatures
  '/users/{userId}/signatures/{signatureId}':
    delete:
      description: >-
        This method deletes the given signature. In case of success it renders
        the deleted signature, otherwise, it renders an error (422 HTTP code).


        Authorization​: only users that can update users. If the user
        affiliated to the token has the manage_users_of_my_teams permission,
        the owner of the deleting signature will need to belong to at least
        one of the teams he’s the leader of.
      operationId: deleteUserSignature
      parameters:
        - in: path
          name: userId
          required: true
          schema:
            type: string
        - in: path
          name: signatureId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/UserSignature'
          description: Success
      summary: Deleting a user's signature
      tags:
        - User Signatures
    get:
      description: This method renders a user’s signature from a given id.
      operationId: getUserSignature
      parameters:
        - in: path
          name: userId
          required: true
          schema:
            type: string
        - in: path
          name: signatureId
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/UserSignature'
          description: Success
      summary: Getting a user's signature from its id
      tags:
        - User Signatures
    put:
      description: >-
        This method updates the user’s signature related to the provided id from given
        attributes. In case of success it renders the updated signature, otherwise,
        it renders an error (422 HTTP code).


        Authorization​: only users that can update users. If the user affiliated
        to the token has the `manage_users_of_my_teams` permission, the updated
        user will need to belong to at least one of the teams he’s the leader
        of. The teams the user affiliated to the token is the leader of will be
        the only ones which can be added or removed.
      operationId: updateUserSignature
      parameters:
        - in: path
          name: userId
          required: true
          schema:
            type: string
        - in: path
          name: signatureId
          required: true
          schema:
            type: string
        - description: The signature text (not empty).
          in: query
          name: body
          required: false
          schema:
            type: string
        - description: The signature list of source ids (multiple). Keep it empty if you don’t need to associate the signature with any sources.
          in: query
          name: 'source_ids[]'
          required: false
          schema:
            items:
              type: string
            type: array
        - description: The two-letter code of the signature language.
          in: query
          name: language
          required: false
          schema:
            type: string
        - description: The signature name.
          in: query
          name: name
          required: false
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/UserSignature'
          description: Success
      summary: Updating a user's signature
      tags:
        - User Signatures
  /webhooks:
    get:
      description: >-
        This method renders webhooks ordered by active and staging_use
        (descending).


        Authorization​: users having manage_api_access_tokens permission can see
        all webhooks / users don’t having the manage_api_access_tokens
        permission can see only the webhooks belonging to access token created
        by them.
      operationId: getAllWebhooks
      parameters:
        - description: Access token.
          in: query
          name: access_token
          required: true
          schema:
            type: string
        - description: The record index to start. Default value is 0.
          in: query
          name: offset
          required: false
          schema:
            format: int32
            type: integer
        - description: >-
            The max number of records to return. Default value is 30, max value
            is 150.
          in: query
          name: limit
          required: false
          schema:
            format: int32
            type: integer
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetAllWebhooksResponse'
          description: Success
      summary: Getting all webhooks
      tags:
        - Webhooks
    post:
      description: >-
        This method creates a webhook. In case of success it renders the
        webhook, otherwise, it renders an error (422 HTTP code).


        Authorization​: All users having the manage_api_access_tokens permission
        or all users having an api access token.
      operationId: createWebhook
      parameters:
        - description: Access token.
          in: query
          name: access_token
          required: true
          schema:
            type: string
        - description: 'true or false, this field is used to enable/disable a webhook.'
          in: query
          name: active
          required: false
          schema:
            type: boolean
        - description: The name of the webhook.
          in: query
          name: name
          required: false
          schema:
            type: string
        - description: >-
            true or false, this field is used to determine if a webhook will be
            run in staging
          in: query
          name: staging_use
          required: false
          schema:
            type: boolean
        - description: >-
            The url of a webhook. This is used to determine the endpoint of your
            webhook, where
          in: query
          name: url
          required: true
          schema:
            type: string
        - description: The token used in your webhook.
          in: query
          name: verify_token
          required: false
          schema:
            type: string
        - description: >-
            The secret key that will be served as a ​`X-Dimelo-Secret​` header
            in every request.
          in: query
          name: secret
          required: false
          schema:
            type: string
        - description: >-
            An array containing all the events that your webhook wants to
            subscribe.
          in: query
          name: 'registered_events[]'
          required: true
          schema:
            items:
              enum:
                - content.approved
                - content.discussion_initiated
                - content.exported
                - content.imported
                - content.replied
                - content.update_exported
                - identity.merged
                - identity.unmerged
                - intervention.assigned
                - intervention.canceled
                - intervention.closed
                - intervention.custom_fields_updated
                - intervention.deferred
                - intervention.opened
                - intervention.reactivated
                - intervention.recategorized
                - intervention.reopened
                - intervention.user_updated
                - push_agent.accept_task
                - push_agent.availability_change
                - push_agent.busyness_change
                - push_agent.connected
                - push_agent.disconnected
                - push_agent.missed_task
                - push_agent.reconnected
                - push_agent.request_task
                - survey_response.imported
                - task.assigned
                - task.completed
                - task.created
                - task.destroyed
                - task.expired_from_step
                - task.expired_from_workbin
                - task.recategorized
                - task.resume
                - task.supervisor_assigned
                - task.taken
                - task.transferred
                - task.undelivered
              type: string
            type: array
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Webhook'
          description: Success
      summary: Creating a webhook
      tags:
        - Webhooks
  '/webhooks/{webhookId}':
    delete:
      description: >-
        This method destroys an existing webhook. It renders webhook itself. It
        renders a 404 if id is invalid.


        Authorization​: All users having the manage_api_access_tokens permission
        or all users having an api access token belonging to the webhook you’re
        deleting.
      operationId: deleteWebhook
      parameters:
        - in: path
          name: webhookId
          required: true
          schema:
            type: string
        - description: Access token.
          in: query
          name: access_token
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Webhook'
          description: Success
      summary: Deleting a webhook
      tags:
        - Webhooks
    get:
      description: >-
        This method renders a webhook from given id.


        Authorization​: users having manage_api_access_tokens permission can see
        any webhook / users don’t having the `manage_api_access_tokens`
        permission can see only the webhook in case the webhook is associated to
        an access token created by them.
      operationId: getWebhook
      parameters:
        - in: path
          name: webhookId
          required: true
          schema:
            type: string
        - description: Access token.
          in: query
          name: access_token
          required: true
          schema:
            type: string
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Webhook'
          description: Success
      summary: Getting a webhook from its id
      tags:
        - Webhooks
    put:
      description: >-
        This method updates an existing webhook from given attributes and
        renders it in case of success.


        Authorization​: All users having the manage_api_access_tokens permission
        or all users having an api access token belonging to the webhook you’re
        updating.
      operationId: updateWebhook
      parameters:
        - in: path
          name: webhookId
          required: true
          schema:
            type: string
        - description: Access token.
          in: query
          name: access_token
          required: true
          schema:
            type: string
        - description: 'true or false, this field is used to enable/disable a webhook.'
          in: query
          name: active
          required: false
          schema:
            type: boolean
        - description: The name of the webhook.
          in: query
          name: name
          required: false
          schema:
            type: string
        - description: >-
            true or false, this field is used to determine if a webhook will be
            run in staging
          in: query
          name: staging_use
          required: false
          schema:
            type: boolean
        - description: >-
            The url of a webhook. This is used to determine the endpoint of your
            webhook, where
          in: query
          name: url
          required: false
          schema:
            type: string
        - description: The token used in your webhook.
          in: query
          name: verify_token
          required: false
          schema:
            type: string
        - description: >-
            The secret key that will be served as a ​`X-Dimelo-Secret​` header
            in every request.
          in: query
          name: secret
          required: false
          schema:
            type: string
        - description: >-
            An array containing all the events that your webhook wants to
            subscribe.
          in: query
          name: 'registered_events[]'
          required: false
          schema:
            items:
              type: string
            type: array
      responses:
        '200':
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Webhook'
          description: Success
      summary: Updating a webhook
      tags:
        - Webhooks
components:
  schemas:
    AgentCustomStatus:
      description: >-
        The "custom_status" attribute represent the custom "away" status
        selected, it can either be:

        * 1. null — ​The agent is available or in the generic "Away" status

        2. { "id":"5582b1f4776562af9b000008" } — ​The id of the custom status
      properties:
        id:
          type: string
    AgentStatus:
      properties:
        agent_id:
          type: string
        channels:
          items:
            $ref: '#/components/schemas/AgentStatusChannel'
          type: array
        custom_status:
          $ref: '#/components/schemas/AgentCustomStatus'
    AgentStatusChannel:
      properties:
        busyness:
          enum:
            - unoccupied
            - ok
            - busy
            - full
          type: string
        id:
          type: string
        name:
          type: string
        status:
          type: string
    Attachment:
      properties:
        content_type:
          type: string
        created_at:
          format: date-time
          type: string
        embed:
          type: boolean
        filename:
          type: string
        foreign_id:
          type: string
        id:
          type: string
        public?:
          type: boolean
        size:
          type: integer
        updated_at:
          format: date-time
          type: string
        url:
          type: string
        video_metadata:
          items:
            type: string
          type: array
    CreateUpdateTopology:
      properties:
        name:
          type: string
        json_config:
          type: string
    Topology:
      properties:
        name:
          type: string
        created_at:
          format: date-time
          type: string
        updated_at:
          format: date-time
          type: string
        id:
          type: string
        config:
          type: object
    Category:
      properties:
        color:
          type: integer
        created_at:
          format: date-time
          type: string
        id:
          type: string
        mandatory:
          type: boolean
        multiple:
          type: boolean
        name:
          type: string
        parent_id:
          type: string
        post_qualification:
          type: boolean
        source_ids:
          items:
            type: string
          type: array
        unselectable:
          type: boolean
        updated_at:
          format: date-time
          type: string
      required:
        - id
    Channel:
      properties:
        created_at:
          format: date-time
          type: string
        hard_capability:
          type: integer
        id:
          type: string
        label:
          type: string
        name:
          type: string
        soft_capability:
          type: integer
        source_ids:
          items:
            type: string
          type: array
        task_timeout_seconds:
          type: integer
        agent_sla:
          type: integer
        agent_sla_threshold:
          type: integer
        updated_at:
          format: date-time
          type: string
        auto_complete_category_ids:
          description: An array containing id of each category set when auto completing a task
            (multiple).
          items:
            type: string
          type: array
        task_auto_complete_seconds:
          description: Time before a task is auto completed (in seconds).
          type: integer
    Community:
      properties:
        active:
          type: boolean
        created_at:
          format: date-time
          type: string
        id:
          type: string
        name:
          type: string
        type:
          type: string
        updated_at:
          format: date-time
          type: string
    Content:
      properties:
        approval_required:
          type: boolean
        attachments:
          items:
            $ref: '#/components/schemas/ContentAttachment'
          type: array
        attachments_count:
          type: integer
        author_id:
          type: string
        auto_submitted:
          type: boolean
        body:
          type: string
        body_formatted:
          $ref: '#/components/schemas/ContentBodyFormatted'
        body_input_format:
          description: 'values can be: text or html.'
          enum:
            - text
            - html
          type: string
        category_ids:
          description: >-
            are content categories if none, they are default to intervention
            categories or thread categories
          items:
            type: string
          type: array
        context_data:
          description: >-
            is present only if the content has context_data associated. The
            context_data hash keys are the custom fields keys.
          type: object
        created_at:
          format: date-time
          type: string
        created_from:
          type: string
        creator_id:
          type: string
        foreign_categories:
          description: is present only if the content has foreign_categories.
          items:
            type: string
          type: array
        foreign_id:
          type: string
        headers:
          description: only if content is an email
          additionalProperties:
            type: array
            items:
              type: string
          example:
            Subject: ["Hello!"]
            X-Spam-Score: ["9.1"]
            X-Test: ["1", "2"]
        id:
          type: string
        in_reply_to_author_id:
          type: string
        in_reply_to_id:
          type: string
        intervention_id:
          type: string
        language:
          type: string
        private_message:
          type: boolean
        published:
          type: boolean
        rating:
          description: is present only if the content supports rating and rating is filled.
          type: integer
        remotely_deleted:
          type: boolean
        source_id:
          type: string
        source_type:
          type: string
        source_url:
          type: string
        status:
          type: string
        synchronization_status:
          type: string
        synchronization_error:
          type: string
        thread_id:
          type: string
        title:
          type: string
        type:
          type: string
        updated_at:
          format: date-time
          type: string
        capabilities_supported:
          description: lists the types of structured messages that can be used to reply to this type of message
          items:
             type: string
          type: array
      required:
        - id
    ContentAttachment:
      properties:
        content_type:
          type: string
        created_at:
          format: date-time
          type: string
        embed:
          type: string
        filename:
          type: string
        foreign_id:
          type: string
        id:
          type: string
        public?:
          type: string
        size:
          type: integer
        updated_at:
          format: date-time
          type: string
        url:
          description: >-
            You can download the attachments by using an API access token with
            the following URL:
            https://[your-domain].engagement.dimelo.com/attachments/[attachment_id]?access_token=[your_​
            access_token]
          type: string
    ContentBodyFormatted:
      description: always contains text and html versions.
      properties:
        html:
          type: string
        text:
          type: string
    CustomField:
      properties:
        associated_type_name:
          type: string
        created_at:
          format: date-time
          type: string
        id:
          type: string
        key:
          type: string
        label:
          type: string
        multiple:
          type: boolean
        position:
          type: integer
        type:
          type: string
        updated_at:
          format: date-time
          type: string
      required:
        - id
        - label
    Event:
      properties:
        created_at:
          format: date-time
          type: string
        extra_infos:
          $ref: '#/components/schemas/EventExtraInfo'
        id:
          type: string
        name:
          type: string
        updated_at:
          format: date-time
          type: string
        user_id:
          type: string
      required:
        - id
    EventExtraInfo:
      description: >-
        attributes in extra_infos are optional and unspecified/not guaranteed,
        don’t rely on it for critical tasks, this is provided as information
        only
      properties:
        authentication_strategy:
          type: string
        business/time_sheet_id:
          type: string
        category_ids:
          items:
            type: string
          type: array
        closed_automatically:
          type: string
        content_id:
          type: string
        content_source_id:
          type: string
        content_thread_id:
          type: string
        deferred_duration:
          type: string
        deletions:
          type: object
        foreign_id:
          description: can be null
          type: string
        intervention_id:
          type: string
        request_ip:
          type: string
        task_id:
          type: string
        user_id:
          type: string
    Folder:
      properties:
        id:
          type: string
        created_at:
          format: date-time
          type: string
        updated_at:
          format: date-time
          type: string
        label:
          type: string
        parent_id:
          type: string
        position:
          type: integer
        query:
          type: string
        render_threads_count:
          type: boolean
        role_restriction:
          $ref: '#/components/schemas/Restriction'
        team_restriction:
          $ref: '#/components/schemas/Restriction'
        user_id:
          type: string
      required:
        - id
    GetAllAttachmentsResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/Attachment'
          type: array
    GetAllTopologiesResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/Topology'
          type: array
    GetAllCategoriesResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/Category'
          type: array
    GetAllChannelsResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/Channel'
          type: array
    GetAllCommunitiesResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/Community'
          type: array
    GetAllContentsResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/Content'
          type: array
    GetAllCustomFieldsResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/CustomField'
          type: array
    GetAllEventsResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/Event'
          type: array
    GetAllFoldersResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/Folder'
          type: array
    GetAllIdentitiesResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/Identity'
          type: array
    GetAllIdentityGroupsResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/IdentityGroup'
          type: array
    GetAllInterventionCommentsResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/InterventionComment'
          type: array
    GetAllInterventionsResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/Intervention'
          type: array
    GetAllPresenceStatusResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/PresenceStatus'
          type: array
    GetAllReplyAssistantEntriesResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/ReplyAssistantEntry'
          type: array
    GetAllReplyAssistantGroupsResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/ReplyAssistantGroup'
          type: array
    GetAllReplyAssistantVersionsResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/ReplyAssistantVersion'
          type: array
    GetAllRolesResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/Role'
          type: array
    GetAllSourcesResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/Source'
          type: array
    getAllSurveysResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/Survey'
          type: array
    GetAllTagsResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/Tag'
          type: array
    GetAllTasksResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/Task'
          type: array
    GetAllTeamsResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/Team'
          type: array
    GetAllThreadsResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/Thread'
          type: array
    GetAllTimeSheetsResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/TimeSheet'
          type: array
    GetAllUserCapacitiesResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/UserCapacity'
          type: array
    GetAllUsersResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/User'
          type: array
    GetAllUserSignaturesResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/UserSignature'
          type: array
    GetAllWebhooksResponse:
      properties:
        count:
          format: int32
          type: integer
        limit:
          format: int32
          type: integer
        offset:
          format: int32
          type: integer
        records:
          items:
            $ref: '#/components/schemas/Webhook'
          type: array
    BotCompleteResponse:
      properties:
        status:
          type: string
        message:
          type: string
    HandoverFromBotToAgentResponse:
      properties:
        status:
          type: string
        message:
          type: string
    Identity:
      properties:
        avatar_url:
          type: string
        community_id:
          type: string
        community_url:
          type: string
        company:
          type: string
        created_at:
          format: date-time
          type: string
        display_name:
          type: string
        email:
          type: string
        extra_values:
          type: object
        firstname:
          type: string
        foreign_id:
          type: string
        gender:
          type: string
        home_phone:
          type: string
        id:
          type: string
        identity_group_id:
          description: >-
            The identity group id references the identity group that contains
            all informations (phone, notes, etc.). Many identities may belong to
            this group. If the identity group id is null, it means that identity
            does not have a group and any extra information. Please refer to
            identity groups API for more informations.
          type: string
        lastname:
          type: string
        mobile_phone:
          type: string
        screenname:
          type: string
        type:
          type: string
        updated_at:
          format: date-time
          type: string
        user_ids:
          items:
            type: string
          type: array
        uuid:
          type: string
    IdentityGroup:
      properties:
        avatar_url:
          type: string
        company:
          type: string
        created_at:
          format: date-time
          type: string
        custom_field_values:
          type: object
        emails:
          items:
            type: string
          type: array
        firstname:
          type: string
        gender:
          type: string
        home_phones:
          items:
            type: string
          type: array
        id:
          type: string
        identity_ids:
          items:
            type: string
          type: array
        lastname:
          type: string
        mobile_phones:
          items:
            type: string
          type: array
        notes:
          type: string
        tag_ids:
          items:
            type: string
          type: array
        updated_at:
          format: date-time
          type: string
      required:
        - id
    Intervention:
      properties:
        category_ids:
          items:
            type: string
          type: array
        closed:
          type: boolean
        closed_at:
          format: date-time
          type: string
        comments_count:
          type: integer
        content_id:
          type: string
        created_at:
          format: date-time
          type: string
        custom_fields:
          type: object
        deferred_at:
          format: date-time
          type: string
        first_user_reply_id:
          type: string
        first_user_reply_in:
          type: integer
        first_user_reply_in_bh:
          type: integer
        id:
          type: string
        identity_id:
          type: string
        last_user_reply_in:
          type: integer
        last_user_reply_in_bh:
          type: integer
        source_id:
          type: string
        status:
          type: string
        thread_id:
          type: string
        updated_at:
          format: date-time
          type: string
        user_id:
          type: string
        user_replies_count:
          type: integer
        user_reply_in_average:
          type: integer
        user_reply_in_average_bh:
          type: integer
        user_reply_in_average_count:
          type: integer
        satisfaction_grade:
          type: integer
          description: |-
            Satisfaction grade.
            Only present when customer satisfaction extension is enabled.
        satisfaction_answered_at:
          type: string
          format: date-time
          description: |-
            Date and time when customer answered the survey.
            Only present when customer satisfaction extension is enabled.
        satisfaction_sent_at:
          type: string
          format: date-time
          description: |-
            Date and time when the satisfaction survey was sent to customer.
            Only present when customer satisfaction extension is enabled.
        survey_response_id:
          type: string
          description: |-
            ED internal ID for customer response to satisfaction survey.
            Only present when customer satisfaction extension is enabled.
        survey_id:
          type: string
          description: |-
            ED internal ID for satisfaction survey.
            Only present when customer satisfaction extension is enabled.
      required:
        - id
    InterventionComment:
      properties:
        body:
          type: string
        created_at:
          format: date-time
          type: string
        id:
          type: string
        intervention_id:
          type: string
        thread_id:
          type: string
        updated_at:
          format: date-time
          type: string
        user_id:
          type: string
        videntity_id:
          type: string
    InterventionSegment:
      properties:
        id:
          type: string
        foreign_id:
          type: string
        identity_id:
          type: string
        identity_foreign_id:
          type: string
        intervention_id:
          type: string
        thread_id:
          type: string
        thread_foreign_id:
          type: string
        source_id:
          type: string
        created_at:
          format: date-time
          type: string
        updated_at:
          format: date-time
          type: string
        user_id:
          type: string
        auto_summary:
          type: string
          description: |-
            Auto summary of the intervention segment.
            Only present with RingCX.
        agent_summary:
          type: string
          description: |-
            Agent's summary of the intervention segment.
            Only present with RingCX.
        summary_edited:
          type: boolean
          description: |-
            Indicates if the summary was edited by the agent.
            Only present with RingCX.
        generate_auto_summary:
          type: boolean
          description: |-
            Indicates if the intervention segment supports summary generation.
            Only present with RingCX.
    Locale:
      properties:
        code:
          type: string
        interface:
          type: boolean
        name:
          type: string
    PresenceStatus:
      properties:
        created_at:
          format: date-time
          type: string
        id:
          type: string
        name:
          type: string
        updated_at:
          format: date-time
          type: string
      required:
        - id
        - name
    ReplyAssistantEntry:
      properties:
        category_ids:
          items:
            type: string
          type: array
        created_at:
          format: date-time
          type: string
        entry_group_id:
          type: string
        foreign_id:
          type: string
        id:
          type: string
        label:
          type: string
        shortcuts:
          type: string
        source_ids:
          items:
            type: string
          type: array
        updated_at:
          format: date-time
          type: string
        version_ids:
          items:
            type: string
          type: array
      required:
        - id
    ReplyAssistantGroup:
      properties:
        autocomplete:
          type: boolean
        created_at:
          format: date-time
          type: string
        entry_ids:
          items:
            type: string
          type: array
        id:
          type: string
        name:
          type: string
        position:
          type: integer
        updated_at:
          format: date-time
          type: string
      required:
        - id
    ReplyAssistantVersion:
      properties:
        attachments_count:
          type: integer
        body:
          type: string
        created_at:
          format: date-time
          type: string
        entry_id:
          type: string
        format:
          enum:
            - text
            - html
          type: string
        id:
          type: string
        language:
          type: string
        source_ids:
          items:
            type: string
          type: array
        updated_at:
          format: date-time
          type: string
      required:
        - id
    Restriction:
      properties:
        only:
          items:
            type: string
          type: array
    Role:
      properties:
        access_help_center:
          type: boolean
        access_previous_messages:
          type: boolean
        access_pull_mode:
          type: boolean
        admin_stamp_answer:
          type: boolean
        anonymize_identity:
          type: boolean
        approve_content:
          type: boolean
        ask_an_expert:
          type: boolean
        assign_intervention:
          type: boolean
        author_block_content:
          type: boolean
        close_content_thread:
          type: boolean
        create_and_destroy_extension:
          type: boolean
        create_community:
          type: boolean
        create_content_source:
          type: boolean
        create_user:
          type: boolean
        created_at:
          format: date-time
          type: string
        delay_export_content:
          type: boolean
        delete_content_thread:
          type: boolean
        escalate_to_video:
          type: boolean
        export_identity:
          type: boolean
        id:
          type: string
        impersonate_user:
          type: boolean
        invite_user:
          type: boolean
        label:
          type: string
        lock_identity:
          type: boolean
        manage_api_access_tokens:
          type: boolean
        manage_app_sdk_applications:
          type: boolean
        manage_categories:
          type: boolean
        manage_chat:
          type: boolean
        manage_custom_fields:
          type: boolean
        manage_custom_notifications:
          type: boolean
        manage_emails_templates:
          type: boolean
        manage_folders:
          type: boolean
        manage_ice:
          type: boolean
        manage_identities:
          type: boolean
        manage_messaging:
          type: boolean
        manage_own_notifications:
          type: boolean
        manage_reply_assistant:
          type: boolean
        manage_roles:
          type: boolean
        manage_rules_engine_rules:
          type: boolean
        manage_tags:
          type: boolean
        manage_teams:
          type: boolean
        manage_topologies:
          type: boolean
        manage_users_of_my_teams:
          type: boolean
        monitor_tasks:
          type: boolean
        monitor_team_tasks:
          type: boolean
        mute_content:
          type: boolean
        open_content_thread:
          type: boolean
        publish_content:
          type: boolean
        read_community:
          type: boolean
        read_content_source:
          type: boolean
        read_event:
          type: boolean
        read_export:
          type: boolean
        read_identity:
          type: boolean
        read_own_stats:
          type: boolean
        read_presence:
          type: boolean
        read_stats:
          type: boolean
        read_user:
          type: boolean
        receive_tasks:
          type: boolean
        reply_with_assistant:
          type: boolean
        search_contents:
          type: boolean
        search_event:
          type: boolean
        update_community:
          type: boolean
        update_content_source:
          type: boolean
        update_extension:
          type: boolean
        update_identity:
          type: boolean
        update_intervention:
          type: boolean
        update_own_intervention:
          type: boolean
        update_settings:
          type: boolean
        update_time_sheet:
          type: boolean
        update_user:
          type: boolean
        updated_at:
          format: date-time
          type: string
        use_cobrowsing:
          type: boolean
        use_emoji:
          type: boolean
    Settings:
      properties:
        activity_presence_threshold:
          type: integer
        activity_tracking:
          type: boolean
        beginning_of_week:
          type: string
        browser_notifications_disabled:
          type: boolean
        'content_languages[]':
          items:
            type: string
          type: array
        created_at:
          format: date-time
          type: string
        deny_iframe_integration:
          type: boolean
        disable_password_autocomplete:
          type: boolean
        display_only_unknown_bbcode:
          type: boolean
        dump_in_preprod:
          type: boolean
        enable_auto_scroll_down:
          type: boolean
        expire_password_after:
          type: integer
        expire_password_enabled:
          type: boolean
        fte_duration:
          type: integer
        id:
          type: string
        identity_merge:
          type: boolean
        intervention_closing_period:
          type: integer
        intervention_defer_rates:
          items:
            type: integer
          type: array
        intervention_defer_threshold:
          type: integer
        intervention_rates:
          items:
            type: integer
          type: array
        locale:
          type: string
        multi_lang:
          type: boolean
        name:
          type: string
        password_archivable_enabled:
          type: boolean
        password_archivable_size:
          type: integer
        password_min_length:
          type: integer
        password_non_word:
          type: boolean
        password_numbers:
          type: boolean
        password_recovery_disabled:
          type: boolean
        push_enabled:
          type: boolean
        reply_as_any_identity:
          type: boolean
        rtl_support:
          type: boolean
        self_approval_required:
          type: boolean
        session_timeout:
          type: integer
        sharding_key:
          type: string
        spellchecking:
          type: boolean
        style:
          type: string
        third_party_services_disabled:
          type: boolean
        timezone:
          type: string
        type:
          type: string
        updated_at:
          format: date-time
          type: string
        urgent_task_threshold:
          type: integer
        use_two_letters_avatars:
          type: boolean
    Source:
      properties:
        active:
          description: Activate/deactivate the source
          type: boolean
        auto_detect_content_language:
          description: Auto-detect content language (Boolean)
          type: boolean
        channel_id:
          type: string
        color:
          description: >-
            Color of the icon: Default: 0 Blue: 1 Green: 2 Turquoise: 3 Purple:
            4 Yellow: 5 Orange: 6 Red: 7 Asphalt: 8 Grey: 9
          format: int32
          type: integer
        color_hex:
          description: >-
            Hex code of the color of the icon
          example: "#A1A1A1"
          type: string
        community_id:
          type: string
        content_archiving:
          description: Automatic archiving of old contents (Boolean)
          type: boolean
        content_archiving_period:
          description: Archive contents older than (seconds)
          format: int64
          type: integer
        content_languages:
          items:
            type: string
          type: array
        created_at:
          format: date-time
          type: string
        default_category_ids:
          description: Default categories
          items:
            type: string
          type: array
        default_content_language:
          description: Default content language
          type: string
        enable_android:
          description: Only on Engage Messaging sources. Boolean describing if the source is enabled on Android or not.
          type: boolean
        enable_ios:
          description: Only on Engage Messaging sources. Boolean describing if the source is enabled on iOS or not.
          type: boolean
        enable_web:
          description: Only on Engage Messaging sources. Boolean describing if the source is enabled on the web or not.
          type: boolean
        auto_response_triggers:
          description: Automatic Messages. Only on sources which supports Automatic Messages.
          type: array
          items:
            properties:
              language:
                type: string
              created_from_trigger:
                type: string
              body:
                type: string
        auto_response_trigger_enabled:
          description: Boolean describing if answers are enabled to first messages and/or to messages outside business hours. Only on sources which supports Automatic Messages.
          properties:
            first_message_from_user:
              type: boolean
            out_of_office_hours_message:
              type: boolean
          type: object
        auto_response_trigger_grace_periods:
          description: Integer describing time between two messages. Only on sources which supports Automatic Messages.
          properties:
            first_message_from_user:
              type: integer
            out_of_office_hours_message:
              type: integer
          type: object
        signatures:
          description: Signatures.
          type: array
          items:
            properties:
              language:
                type: string
              name:
                type: string
              body:
                type: string
        from_name:
          description: Custom sender name. Only on sources which supports a custom sender name.
          type: string
        error_message:
          type: string
        template_message_namespace:
          description:  Only on WhatsApp Sources. Internal WhatsApp field that can also be found on the business manager (unique per WhatsApp account).
          type: string
        hidden_from_stats:
          description: Hide from statistics
          type: boolean
        id:
          type: string
        intervention_messages_boost:
          description: Priority boost of messages with intervention
          format: int32
          type: integer
        live_chat:
          description: Only on Engage Messaging sources. Boolean describing if the source is livechat or not.
          type: boolean
        name:
          description: Source name
          type: string
        sla_expired_strategy:
          description: 'SLA expired strategy ("max", "half" or "base")'
          enum:
            - max
            - half
            - base
          type: string
        sla_response:
          description: Response time (seconds)
          format: int32
          type: integer
        sla_threshold:
          description: Customer SLA warning threshold (must be greater than 0 and less than 100, default value is 0).
          format: int32
          type: integer
        sla_filtering_categories_strategy:
          description: Categories filtering strategy for Customer SLA indicator ("ignored_categories" or "selected_categories")
          type: string
        sla_filtering_category_ids:
          description: Filtering categories for Customer SLA indicator
          items:
            type: string
          type: array
        default_task_priority:
          description: Default priority for interactions
          format: int32
          type: integer
        status:
          type: string
        template_messages:
          description: Only for WhatsApp Sources, list of the available message templates that can be used to send outbound messages.
          items:
            type: object
            properties:
              components:
                items:
                  type: object
                  properties:
                    type:
                      type: string
                    text:
                      type: string
                    buttons:
                      items:
                        type: object
                        properties:
                          type:
                            type: string
                          text:
                            type: string
                          phone_number:
                            type: string
                          url:
                            type: string
                      type: array
                type: array
              language:
                type: string
              name:
                type: string
          type: array
        time_sheet_ids:
          description: Business Hours (Limited to 1)
          items:
            type: string
          type: array
        transferred_tasks_boost:
          description: Priority boost of transferred tasks
          format: int32
          type: integer
        attachments_security_level:
          description: Attachments security level. ("strict", "relaxed", or "permissive"). Strict allows images and medias. Relaxed allows images, media and documents. Permissive allows all kind of attachments
          type: string
        type:
          type: string
        updated_at:
          format: date-time
          type: string
        user_thread_default_category_ids:
          description: Default categories (agent messages)
          items:
            type: string
          type: array
        time_for_thread_inclusion:
          description: Time for thread inclusion
          type: integer
        time_for_thread_inclusion_enabled:
          description: Enable time for thread inclusion. Only on Email sources
          type: boolean
        email_parser:
          description: Email parser (BBCode). Only on Email sources
          type: boolean
        imap_smtp_email:
          description: Email address to synchronize. Only on Email sources
          type: string
        imap_mailboxes_to_import:
          description: Folders to synchronize. Only on Email sources
          items:
            type: string
          type: array
        imap_mailbox_used_for_sent_mail:
          description: Folder for 'Sent Mail'. Only on Email sources
          type: string
        imap_address:
          description: IMAP server address. Only on Email sources
          type: string
        imap_port:
          description: IMAP server port. Only on Email sources
          format: int32
          type: integer
        imap_username:
          description: IMAP username. Only on Email sources
          type: string
        imap_use_ssl_tls:
          description: Use SSL/TLS protocol to establish secure IMAP connection. Only on Email sources
          type: boolean
        imap_use_start_tls:
          description: Use STARTTLS protocol to establish secure IMAP connection. Only on Email sources
          type: boolean
        imap_authentication_type:
          description: IMAP Authentication type ("basic" or "microsoft_identity_platform"). Only on Email sources
          type: string
        imap_ssl_verify_mode:
          description: IMAP SSL verification mode. ("NONE", "PEER", "CLIENT_ONCE" or "FAIL_IF_NO_PEER_CERT"). Only on Email sources
          type: string
        smtp_address:
          description: SMTP server address. Only on Email sources
          type: string
        smtp_port:
          description: SMTP server port. Only on Email sources
          format: int32
          type: integer
        smtp_username:
          description: SMTP username. Only on Email sources
          type: string
        smtp_use_ssl_tls:
          description: Use SSL/TLS protocol to establish secure SMTP connection. Only on Email sources
          type: boolean
        smtp_use_start_tls:
          description: Use STARTTLS protocol to establish secure SMTP connection. Only on Email sources
          type: boolean
        smtp_authentication_type:
          description: SMTP Authentication type ("basic" or "microsoft_identity_platform"). Only on Email sources
          type: string
        smtp_ssl_verify_mode:
          description: SMTP SSL verification mode ("NONE", "PEER", "CLIENT_ONCE" or "FAIL_IF_NO_PEER_CERT"). Only on Email sources
          type: string
        smtp_helo_domain:
          description: Used to identify HELO/EHLO when connecting to the SMTP server. Only on Email sources
          type: string
        threading_heuristics:
          description: Threading_heuristics. Only on Email sources
          type: boolean
        common_ancestors_threading:
          description: Common ancestors threading. Only on Email sources
          type: boolean
        spam_assassin_level:
          description: Spam threshold ("disabled", "relaxed", or "strict"). Only on Email sources
          type: string
        whitelisted_emails:
          description: Whitelisted emails. All emails received from this address won't be threaded and can be associated with an anonymous identity or the Reply-To, if there is one. To be filled when implementing a form. Only on Email sources
          type: string
        cc_blacklist:
          description: Exclude from TO/CC. Only on Email sources
          items:
            type: string
          type: array
        postmark_enabled:
          description: Enable Postmark. Only on Email sources
          type: boolean
    Survey:
      properties:
        id:
          type: string
        created_at:
          format: date-time
          type: string
        updated_at:
          format: date-time
          type: string
        name:
          description: |-
            Name displayed in ED admin interface.
            Is not displayed to end users.
          type: string
        link:
          description: |-
            Link to the survey on the provider website.
          type: string
        active:
          type: boolean
        from_name:
          description: |-
            Name displayed as sender when survey is sent to end user.
            Currently only applies to surveys sent by email.
          type: string
        instant_send_threshold:
          description: |-
            Any intervention whose duration is shorter than this value (in seconds) will have the survey sent instantly.
          type: number
        max_time_since_last_reply:
          description: |-
            If last message from end user is older than this duration (in seconds), no survey will be sent.
          type: number
        send_delay:
          description: |-
            Delay before sending survey to end users.
          type: number
        category_ids:
          items:
            type: string
          type: array
        team_ids:
          items:
            type: string
          type: array
        source_ids:
          items:
            type: string
          type: array
        type:
          description: |-
            Contains the information of the survey provider used.
            Currently, only provider supported is alchemer.
          enum:
            - alchemer
          type: string
        questions:
          description: |-
            Fetched from survey provider.
            List of questions asked in this survey.
          items:
            $ref: '#/components/schemas/SurveyQuestion'
          type: array
    SurveyQuestion:
      properties:
        foreign_id:
          description: |-
            The survey provider's id for this question.
          type: string
        main:
          type: boolean
        text:
          description: |-
            The question's body.
          type: string
        choices:
          description: |-
            Fetched from survey provider.
            List of choices end user can select to answer this question.
          items:
            $ref: '#/components/schemas/SurveyQuestionChoices'
          type: array
    SurveyQuestionChoices:
      properties:
        text:
          description: |-
            Choice text viewed by the end user.
          type: string
        value:
          description: |-
            Technical value, same as text for text inputs.
          type: string
    SurveyQuestionReply:
      properties:
        text:
          type: string
          description: |-
            Reply as viewed/typed by the end user.
        value:
          type: string
          description: |-
            Technical value, same as text for text inputs.
    SurveyResponse:
      properties:
        id:
          type: string
        created_at:
          format: date-time
          type: string
        updated_at:
          format: date-time
          type: string
        main_indicator:
          type: integer
        main_indicator_scaled:
          type: number
        intervention_id:
          type: string
        survey_id:
          type: string
        source_id:
          type: string
        user_id:
          type: string
        response_foreign_id:
          type: string
          description: |-
            The survey provider's id for this response.
        questions:
          type: array
          description: |-
            Questions answered by this response.
          items:
            $ref: '#/components/schemas/SurveyResponseQuestion'
    SurveyResponseQuestion:
      properties:
        foreign_id:
          type: string
          description: |-
            The survey provider's id for this question.
        text:
          type: string
          description: |-
            The question's body.
        replies:
          type: array
          description: >-
            The question's replies.
            Multiple choices questions can have more than 1 element.
          items:
            $ref: '#/components/schemas/SurveyQuestionReply'
    Tag:
      properties:
        created_at:
          format: date-time
          type: string
        id:
          type: string
        name:
          type: string
        updated_at:
          format: date-time
          type: string
      required:
        - id
        - name
    Task:
      properties:
        accepted_at:
          format: date-time
          type: string
        agent_ids:
          items:
            type: string
          type: array
        channel_id:
          type: string
        completed_at:
          format: date-time
          type: string
        content_id:
          type: string
        created_at:
          format: date-time
          type: string
        expire_at:
          format: date-time
          type: string
        id:
          type: string
        intervention_id:
          type: string
        locked_at:
          format: date-time
          type: string
        priority:
          type: integer
        step:
          type: string
        thread_id:
          type: string
        transfered_at:
          format: date-time
          type: string
        updated_at:
          format: date-time
          type: string
      required:
        - id
    Team:
      properties:
        created_at:
          format: date-time
          type: string
        id:
          type: string
        leader_ids:
          items:
            type: string
          type: array
        name:
          type: string
        updated_at:
          format: date-time
          type: string
        user_ids:
          items:
            type: string
          type: array
      required:
        - id
    Thread:
      properties:
        category_ids:
          items:
            type: string
          type: array
        closed:
          type: boolean
        contents_count:
          type: integer
        created_at:
          format: date-time
          type: string
        extra_data:
          type: object
        foreign_id:
          type: string
        id:
          type: string
        interventions_count:
          type: integer
        source_id:
          type: string
        thread_category_ids:
          items:
            type: string
          type: array
        title:
          type: string
        updated_at:
          format: date-time
          type: string
      required:
        - id
    TimeSheet:
      properties:
        active:
          type: boolean
        created_at:
          format: date-time
          type: string
        friday_hours:
          type: string
        'holidays[]':
          items:
            $ref: '#/components/schemas/TimeSheetHoliday'
          type: array
        id:
          type: string
        label:
          type: string
        monday_hours:
          type: string
        saturday_hours:
          type: string
        source_ids:
          items:
            type: string
          type: array
        sunday_hours:
          type: string
        thursday_hours:
          type: string
        timezone:
          type: string
        tuesday_hours:
          type: string
        updated_at:
          format: date-time
          type: string
        wednesday_hours:
          type: string
      required:
        - id
    TimeSheetHoliday:
      properties:
        date:
          type: string
        name:
          type: string
    Timezone:
      properties:
        name:
          format: string
        utc_offset:
          format: integer
    UiLocale:
      properties:
        code:
          type: string
        name:
          type: string
    UserCapacity:
      properties:
        channels:
          items:
            properties:
              id:
                type: string
              default_capacity:
                type: integer
              max_capacity:
                type: integer
            type: object
          type: array
        created_at:
          format: date-time
          type: string
        id:
          type: string
        name:
          type: string
        updated_at:
          format: date-time
          type: string
    User:
      properties:
        category_ids:
          items:
            type: string
          type: array
        created_at:
          format: date-time
          type: string
        email:
          type: string
        enabled:
          type: boolean
        external_id:
          type: string
        firstname:
          type: string
        gender:
          type: string
        id:
          type: string
        identity_ids:
          items:
            type: string
          type: array
        invitation_pending:
          type: boolean
        lastname:
          type: string
        locale:
          type: string
        nickname:
          type: string
        rc_user_id:
          type: string
        role_id:
          type: string
        spoken_languages:
          items:
            type: string
          type: array
        team_ids:
          items:
            type: string
          type: array
        timezone:
          type: string
        updated_at:
          format: date-time
          type: string
        user_capacity_id:
          type: string
        no_password:
          type: boolean
      required:
        - id
    UserSignature:
      properties:
        id:
          type: string
        body:
          type: string
        name:
          type: string
        source_ids:
          items:
            type: string
          type: array
        language:
          type: string
      required:
        - id
        - body
    Webhook:
      properties:
        active:
          type: boolean
        api_access_token:
          $ref: '#/components/schemas/WebhookAccessToken'
        id:
          type: string
        registered_events:
          items:
            type: string
          type: array
        staging_use:
          type: boolean
        url:
          type: string
        verify_token:
          type: string
        webhook_status:
          type: string
      required:
        - id
    WebhookAccessToken:
      properties:
        created_at:
          format: date-time
          type: string
        id:
          type: string
        updated_at:
          format: date-time
          type: string
      required:
        - id
  securitySchemes:
    bearerAuth:
      scheme: bearer
      type: http