thank you for help. sussed out in end what was stopping it working is that I have AVG antivirus and the mail sheild was stopping it. I temporarily stopped that and then like magic Gmail all worked as it should in thunderbird. cheers.
,andy_from_ireland,false,0,0,https://support.mozilla.org/questions/1418039 1589997,1418039,2023-07-11 13:15:08 -0700,2023-07-11 13:15:08 -0700,"Gmail does not allow the web password to be used on a PC. So, is that the correct password? Only if it is the one that Google generated for you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418039 1589936,1418039,2023-07-11 07:33:44 -0700,2023-07-11 07:33:44 -0700,Be sure to OMIT the password and include your full email id.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418039 1589921,1418039,2023-07-11 05:46:29 -0700,2023-07-11 05:46:29 -0700,here is the message I am getting in Thunderbird when i try to set it up and I am using the correct gmail password
,andy_from_ireland,false,0,0,https://support.mozilla.org/questions/1418039 1589919,1418039,2023-07-11 05:42:51 -0700,2023-07-11 13:12:58 -0700,"here is the message I am getting in thunderbird and I am using the correct password
",andy_from_ireland,false,0,0,https://support.mozilla.org/questions/1418039 1592269,1418043,2023-07-22 20:20:34 -0700,2023-07-22 20:20:34 -0700,"Ok, that did it! Thanks so much for your help, I really appreciate it
",laughinghorse,false,0,0,https://support.mozilla.org/questions/1418043 1592172,1418043,2023-07-22 07:09:08 -0700,2023-07-22 07:09:08 -0700,"Thunderbird gets it's time and date from the computer settings. So I think something is not set up correctly.
I did locate this question where someone had wrong date applied to all emails like you. They were checking the Language & Region and specifically the formatting of date. https://support.mozilla.org/en-US/questions/1153644
So have another look on computer - something is not set up correctly for apps when it comes to format of date. Maybe this link will be of help. Please work through these particular settings making sure they are set up correctly. https://support.apple.com/en-gb/guide/mac-help/mh27073/mac Change how dates, times and more display on Mac You can change the formats used to display dates, times, numbers and currencies in Finder windows and apps, such as Mail.
",Toad-Hall,false,1,0,https://support.mozilla.org/questions/1418043 1592167,1418043,2023-07-22 05:43:56 -0700,2023-07-22 05:43:56 -0700,"Thank you Toad-Hall.
I deleted Thunderbird and the profile folder from my macbook, re-installed TB English (US) from the link you provided, copied my profile folder from my old laptop, and double checked my computer clock/timezone settings. As before, thunderbird is showing the year as 1402 on my emails. The issue persists in troubleshoot mode as well.
",laughinghorse,false,0,0,https://support.mozilla.org/questions/1418043 1591072,1418043,2023-07-17 07:59:57 -0700,2023-07-17 07:59:57 -0700,"Did you download and install an English (US) version of Thunderbird? https://www.thunderbird.net/en-US/thunderbird/all/#E
Did you install any language packs ?
Is the computer Timezone set up correctly? Exit Thunderbird first. Please check computer Timezone as it should be for America New York - assuming that is your location. EDT — Eastern Daylight Time https://www.timeanddate.com/time/zone/usa/new-york
I note you have a 'Send Later' in the headers. Once you have checked Timezone is correct and restarted Thunderbird and same issue is still occuring, test to see if same problem when starting Thunderbird in Trouble shoot mode. Help > Troubleshoot Mode select Continue in Troubleshoot Mode.
Report on result.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1418043 1591003,1418043,2023-07-16 19:03:10 -0700,2023-07-16 19:03:10 -0700,"Thank you for the suggestion, Matt. I tried it and unfortunately it didn't fix the issue. If you have any other suggestions please let me know.
",laughinghorse,false,0,0,https://support.mozilla.org/questions/1418043 1590466,1418043,2023-07-13 20:22:43 -0700,2023-07-13 20:22:43 -0700,"Not saying this will help, but it might. Right click the folder, select properties and then the repair button. That regenerates the index file used to populate the lists, it might clear any corruption or oddities from the transfer from your old computer. This is especially so if the old one was set to a different locale
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418043 1590296,1418043,2023-07-13 05:34:51 -0700,2023-07-13 05:34:51 -0700,"Ok, the date formatting was showing me only two options, and both were wrong. It was allowing me to choose English (UK) or Engish (Afghanistan). I was able to add English (US) from the language menu below and then after I restared Thunderbird it gave me the option to choose English (US) for the application locale under Date and Time Formatting. Unfortunately, that didn't fix the issue with the dates showing incorrectly for emails.
",laughinghorse,false,0,0,https://support.mozilla.org/questions/1418043 1590293,1418043,2023-07-13 05:23:32 -0700,2023-07-13 05:23:32 -0700,"Okay, this is new ground for me and may prove nothing, but try the settings>general and experiment with the date formatting. It may be that this is incorrect.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418043 1590291,1418043,2023-07-13 05:21:09 -0700,2023-07-13 05:21:09 -0700,"Thanks for your reply, David. I'm on a mac and the date settings seem to be correct. The correct date is showing in other apps as well as in settings and on the menu bar. It's even showing correctly within Thunderbird settings (screenshot below). It's just showing all my email with incorrect dates and times. any thoughts on what else to try?
",laughinghorse,false,0,0,https://support.mozilla.org/questions/1418043 1590280,1418043,2023-07-13 04:46:44 -0700,2023-07-13 04:46:44 -0700,This seems to be an OS issue of setting date correctly on the PC.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418043 1590039,1418044,2023-07-11 17:45:33 -0700,2023-07-11 17:46:00 -0700,Again. Read my question and also my reply to your question again. Thank you :)
,skape,false,0,0,https://support.mozilla.org/questions/1418044 1589944,1418044,2023-07-11 08:15:11 -0700,2023-07-11 08:15:11 -0700,You didn't answer my question. Thunderbird is not aware of your alias when delivering mail.
,davidsk,false,0,1,https://support.mozilla.org/questions/1418044 1589942,1418044,2023-07-11 07:54:26 -0700,2023-07-11 07:54:53 -0700,"It is helpful in the sense that it works. If I log that email address I used it is is flagged as ok in there. But, alas, I need and want to make it so, that when I reply to someone, I do not need to first register that email address as being ok. So. Read my first comment again, please.
",skape,false,0,0,https://support.mozilla.org/questions/1418044 1589916,1418044,2023-07-11 04:45:35 -0700,2023-07-11 04:45:35 -0700,Is the alias defined in the 'manage identities' section?
,davidsk,false,0,0,https://support.mozilla.org/questions/1418044 1589917,1418046,2023-07-11 04:47:40 -0700,2023-07-11 04:47:40 -0700,Your chance of getting a useful response requires that you share information on the account. Thank you.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418046 1590040,1418049,2023-07-11 17:48:40 -0700,2023-07-11 17:48:40 -0700,"Wayne Mery said
""Escape"" is a key commonly understood and used throughout computer software and multiple operating systems as a ""quick"", cancel, or close. Take your pick, whichever is easiest to remember.
Can the box at least be hidden using a style sheet? I am not able to select this element using browser toolbox because it keeps disappearing.
",gsrgtrdg4565653,false,0,0,https://support.mozilla.org/questions/1418049 1590033,1418049,2023-07-11 17:28:15 -0700,2023-07-11 17:28:15 -0700,"""Escape"" is a key commonly understood and used throughout computer software and multiple operating systems as a ""quick"", cancel, or close. Take your pick, whichever is easiest to remember.
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418049 1590024,1418049,2023-07-11 16:55:52 -0700,2023-07-11 16:55:52 -0700,"Wayne Mery said
There is no configuration tweak - it is an affordance offered to everyone when your quick filter choice returns no results. Hit Escape instead of Enter and you will be fine.
That involves retraining my brain. I thought software was supposed to conform to the needs of its users, not the other way around like you suggest.
",gsrgtrdg4565653,false,0,0,https://support.mozilla.org/questions/1418049 1590021,1418049,2023-07-11 16:54:04 -0700,2023-07-11 16:54:04 -0700,There is no configuration tweak - it is an affordance offered to everyone when your quick filter choice returns no results.
Hit Escape instead of Enter and you will be fine.
,wsmwk,false,0,0,https://support.mozilla.org/questions/1418049 1590013,1418055,2023-07-11 15:36:01 -0700,2023-07-11 15:36:01 -0700,E-postalarınızı kontrol edebildiğiniz bir webmail arayüzü varsa ona girmeyi deneyin. Söz konusu iletileri orada görebiliyor musunuz?
,maxcoder,false,0,0,https://support.mozilla.org/questions/1418055 1589888,1418056,2023-07-10 23:35:43 -0700,2023-07-10 23:35:43 -0700,Hello I dont have a primary password that I can recall. I cant access my current emails as the box comes up with enter your primary password.
,renatamiller,false,0,0,https://support.mozilla.org/questions/1418056 1589963,1418062,2023-07-11 10:17:18 -0700,2023-07-11 10:17:18 -0700,"Try this: right-click the folder in the Folder Pane, Properties, uncheck 'When getting new messages...'. Unsubscribe the folder if you don't wish to see it in TB.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418062 1589961,1418065,2023-07-11 10:14:57 -0700,2023-07-11 10:14:57 -0700,"According to this site, the outgoing server should be sendm.cert.legalmail.it on port 465, SSL/TLS security, authentication = normal password, User Name = part of address before the @.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418065 1589901,1418067,2023-07-11 01:38:39 -0700,2023-07-11 01:38:39 -0700,"Disabling wayland solved the issue: https://linuxconfig.org/how-to-enable-disable-wayland-on-ubuntu-22-04-desktop
",aiora.zabala,false,0,0,https://support.mozilla.org/questions/1418067 1589915,1418070,2023-07-11 04:36:19 -0700,2023-07-11 04:36:19 -0700,"If you have copied all messages from IMAP folders to Local Folders, you have prevented loss of the messages. To put the folders on the desktop computer, just - exit thunderbird on laptop - copy the Mail\Local Folders folders of interest to a USB stick - on desktop, create the same dummy folders in thunderbird - exit TB and copy the folders from USB to overwrite the dummy folders.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418070 1589933,1418073,2023-07-11 07:24:16 -0700,2023-07-11 07:24:16 -0700,"Non è molto chiaro quel che dici. Anzitutto non esistono account email di Thunderbird. Thunderbird è solo un programma con cui accedi ai tuoi account di posta, che però sono forniti da altri.
Quando dici ""password principale"" ti riferisci a questa funzione di Thunderbird? -> https://support.mozilla.org/it/kb/password-principale-thunderbird Se la risposta è si, allora è vero non c'è modo di recuperare. Nella stessa pagina però è spiegato come rimuovere la password principale; se hai seguito questa procedura dovrai reinserire i dati di login di tutti gli account che avevi su Thunderbird. Ovviamente questi dati li conosci solo tu, non c'è modo di ripristinarli.
Hai già provato a inserire nuovamente i dati di login? Di preciso che problemi riscontri?
",@next,false,0,0,https://support.mozilla.org/questions/1418073 1590088,1418077,2023-07-12 06:51:27 -0700,2023-07-12 06:51:27 -0700,"See if this helps: https://support.mozilla.org/en-US/questions/1413403
",davidsk,false,0,0,https://support.mozilla.org/questions/1418077 1590080,1418077,2023-07-12 05:46:09 -0700,2023-07-12 05:46:09 -0700,"I've run tests to myself. Some go through, some get the error message. Doesn't seem likely that changing the server settings is the answer.. ??
",gnome99,false,0,0,https://support.mozilla.org/questions/1418077 1589998,1418077,2023-07-11 13:18:42 -0700,2023-07-11 13:18:42 -0700,"Is that email the same as on the incoming server setup? I suggest trying 587. And then trying 587 and STARTTLS. No reason, except I see email providers sometimes change their requirements.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418077 1589995,1418077,2023-07-11 13:01:28 -0700,2023-07-11 13:01:28 -0700,"Not sure if this is what you want...
Description = Comcast Server Name = smtp.comcast.net Port = 465 Default = 465
Security and Authentication Connection security = SSL/TLS Authentication method = Normal password User Name = gnome99@comcast.net
Thanks
",gnome99,false,0,0,https://support.mozilla.org/questions/1418077 1589954,1418077,2023-07-11 09:05:09 -0700,2023-07-11 09:05:09 -0700,Posting info on your SMTP settings may prove useful.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418077 1589948,1418081,2023-07-11 08:26:50 -0700,2023-07-11 08:26:50 -0700,From your lips (or computer?) to God's ears! :-)
,queenmab100,false,0,0,https://support.mozilla.org/questions/1418081 1589935,1418081,2023-07-11 07:29:13 -0700,2023-07-11 07:29:13 -0700,You are entirely welcome. I wish you no more problems with TB that can't be solved by either restarting TB or restarting Windows.
,danawilson001,false,0,0,https://support.mozilla.org/questions/1418081 1589934,1418081,2023-07-11 07:26:40 -0700,2023-07-11 07:26:40 -0700,"Since you were able to add it without a problem, I deleted the contact from my address book (only in there once) and restarted TB. Then, added it without problem. Ah, the mysteries of cyberspace! :-)
Thanks for your quick response.
",queenmab100,false,0,0,https://support.mozilla.org/questions/1418081 1589926,1418081,2023-07-11 06:35:45 -0700,2023-07-11 06:35:45 -0700,"I tried to add your address to my Personal address book, and it succeeded without any hitch at all. See my screenshot (click for larger view) below.
You don't by any chance already have that email address in another address book, do you?
",danawilson001,false,0,0,https://support.mozilla.org/questions/1418081 1590020,1418085,2023-07-11 16:52:16 -0700,2023-07-11 16:52:16 -0700,"Sorry you are having trouble.
If you are seeing a crash, please post your crash ids here. INstructions at https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb
If you are seeing something else at startup, please post a screen shot of what you are seeing.
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418085 1589932,1418087,2023-07-11 07:23:13 -0700,2023-07-11 07:23:13 -0700,My suggestion is to see if the WIndows cursor options will address that for you.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418087 1591309,1418088,2023-07-18 08:03:43 -0700,2023-07-18 08:03:43 -0700,"dfcurry, thank you for posting that information.
I don't represent Exquilla, but as noted above there is a new version at https://addons.thunderbird.net/en-US/thunderbird/addon/exquilla-exchange-web-services/ that indicates it should work for both 102 and 115.
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418088 1591020,1418088,2023-07-16 23:33:13 -0700,2023-07-16 23:33:13 -0700,"Hello, there was an Exquilla update this week-end. It partially solved the problem in a sense that I can now send e-mails and the content appears normally. However, when I start TB, the Exchange account does not appear. I need to send a mail to myself from another mailbox. It is only by clicking on the received mail that the mailbox appears along with all folders.
",fkhoneis,false,0,0,https://support.mozilla.org/questions/1418088 1590321,1418088,2023-07-13 08:28:02 -0700,2023-07-13 08:28:02 -0700,"Workaround: Exquilla Support web pages do not provide access to previous versions of Exquilla. However, Thunderbird provides access to earlier Exquilla add-ons, which is a life-saver in this current situation of Exquilla failure.
https://addons.thunderbird.net/en-US/thunderbird/addon/exquilla-exchange-web-services/versions/
After removing the Exquilla Add-On from my Thunderbird installation, I downloaded the previous version of Exquilla, version 102.1, and installed that add-on. Now, I have full email Send and Receive capability, and TB shows my Exquilla-based account in the Folders panel. Everything is now working as it was before Exquilla's broken update (v 115.0). If you do this, be sure to turn OFF the automatic updates of Exquilla on the Exquilla Settings panel.
",dfcurry,false,1,0,https://support.mozilla.org/questions/1418088 1590150,1418088,2023-07-12 11:07:59 -0700,2023-07-12 11:07:59 -0700,"@pitou1 @dfcurry
See the pitou1 post well above this. He/she noticed that update, too, and wondered about it, too.
My searches yesterday turned up tons of complaints about Exquilla and almost nothing (except here) about Thunderbird 102.13.0.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1418088 1590146,1418088,2023-07-12 11:02:53 -0700,2023-07-12 11:02:53 -0700,"I forgot to mention one possibly important detail in my message above. I first noticed this Exquilla-related problem yesterday on 11 July. Looking at the ""Details"" page for Exquilla in Thunderbird's ""Add-ons Manager"", I see that the latest version of Exquilla, 115.0, was auto-installed one day before, on 10 July.
",dfcurry,false,0,0,https://support.mozilla.org/questions/1418088 1590123,1418088,2023-07-12 09:37:44 -0700,2023-07-12 09:37:44 -0700,"@dfcurry and @Muriel11
Thank you both very much for posting these findings.
I hope (trust?) that the developers are hard at work repairing the code errors dfcurry cites, if those errors are indeed in the TB code, and that the next update will be less problematic for all of you Exquilla/Exchange users.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1418088 1590117,1418088,2023-07-12 08:54:45 -0700,2023-07-12 08:54:45 -0700,"@dfcurry I had exactly the same problem, by luck I found out that when clicking on the pop-up window when mails comes in the account would appear but still had, just like you problems with sending. Try Owl, it worked for me ;-)
",Muriel11,false,0,0,https://support.mozilla.org/questions/1418088 1590114,1418088,2023-07-12 08:48:19 -0700,2023-07-12 08:48:19 -0700,"I have the same problem as others have described here, but I have a few extra notes to make in the hope that this info will help others. First, when I start Thunderbird (102.13.0), all accounts appear and work fine (send and received) except the one account I have that uses Exquilla. That account (using Exquilla) does not appear in my Folders on the left side of Thunderbird. I learned through hours of desperate fiddling around that if I send an email to that problem account, from another of my email accounts, with Thunderbird open during this process, then Thunderbird will pop up a window showing that I have new mail. Clicking on that new mail notice causes Thunderbird to instantly update its Folders panel, now showing the Exquilla-related account that was previously not shown in the Folders panel. My received emails are there, but I cannot send emails through that account (I can send through all other accounts). When I look at the Error Console on the Exquilla Add-On panel's settings, I see many errors saying, """"invalid value for enumeration writeMode"" and pointing to a few specific lines in ""ewsUtils.jsm"". See attached image of the error log. I hope one of the Thunderbird or Exquilla programmers will simply look at their error logs because it seems to point directly to the offending code. BTW, I wish to add here that I've emailed Exquilla Support twice in the past few months and never received a reply.
",dfcurry,false,0,0,https://support.mozilla.org/questions/1418088 1590099,1418088,2023-07-12 07:09:22 -0700,2023-07-12 07:09:22 -0700,"Muriel11 said
Okay guys .... after yesterday trying to get this fixed, without luck. I just threw out Exquilla, activated Owl and works like a charm!
Yay!!! Congrats on finding that daring and successful solution to a widespread problem.
That beats the heck out of installing an older version.
Thank you for posting your solution.
",danawilson001,false,1,0,https://support.mozilla.org/questions/1418088 1590087,1418088,2023-07-12 06:51:02 -0700,2023-07-12 06:51:02 -0700,"Okay guys .... after yesterday trying to get this fixed, without luck. I just threw out Exquilla, activated Owl and works like a charm!
",Muriel11,false,0,0,https://support.mozilla.org/questions/1418088 1590010,1418088,2023-07-11 14:47:16 -0700,2023-07-11 14:49:25 -0700,"""The only way is to go back to the previous version. Is this feasible? can we downgrade back TB?""
Yes, that is possible, though I don't know an easy, simple way.
First, you need to download the previous edition's installer (.exe) file. Then UNINSTALL Thunderbird (this leaves your data -- messages and settings -- alone). Then install 102.12.0, accepting the default installation.
You can get the installation file by going to https://archive.mozilla.org/pub/thunderbird/releases/102.12.0/
There, click on win64/ and then click on en-US/ and then click on Thunderbird Setup 102.12.0.exe and the file will download to your computer.
Double-click the downloaded file to install the previous version of Thunderbird -- the one that you all agree was working just fine. Accept the default installation, unless you did a custom installation before.
Because it's a new installation, you'll have to fight your way past the Donate requests. I'm sure you've all donated already, haven't you?
All your mail and settings should be there, but you need to go into Settings immediately and in the General category, scroll way down to Updates, and click the setting ""Check for updates, but let me choose whether to install them."" Otherwise, you may get back to the edition you found faulty by accident.
I'll try to stay available to answer questions for a few hours. It's now 5:45 PM, 11 July, 2023. Post here if you need to.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1418088 1589988,1418088,2023-07-11 12:34:33 -0700,2023-07-11 12:34:33 -0700,Did a Google search for Exquilla Thunderbird. There are a LOT of complaints about Exquilla not working properly after the latest update.
,danawilson001,false,0,0,https://support.mozilla.org/questions/1418088 1589962,1418088,2023-07-11 10:15:32 -0700,2023-07-11 13:12:38 -0700,"I wish I never hit that button to restart with new updates. The whole day I've been busy trying to get this fixed!! Lost a whole day of work cuz of this! I've uninstalled my email account twice! ExQuilla many times! Nothing! Changed all setting of passwords etc etc. I get emails now after reinstallment but can not send, strangely after new install I would send 2 email.com and then ""Failed to send message"" And now it started to say ""Login to server smtp.office365.com with username xxxx@yyyyy.com failed""
Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) smtp.office365.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'.
Exquilla says on their site it's compatible with this new release. It's like Exchange doesn't accept the connection anymore... but how to fix this?
What's going on!!?? Hope some one here has the fix
",Muriel11,false,0,0,https://support.mozilla.org/questions/1418088 1589960,1418088,2023-07-11 10:05:02 -0700,2023-07-11 10:05:02 -0700,or is the problem the Exquilla upgrade?
,pitou1,false,0,0,https://support.mozilla.org/questions/1418088 1589951,1418088,2023-07-11 08:43:39 -0700,2023-07-11 08:43:39 -0700,Definitely. I tried everything. The only way is to go back to the previous version. Is this feasible? can we downgrade back TB?
,fkhoneis,false,0,0,https://support.mozilla.org/questions/1418088 1589950,1418088,2023-07-11 08:41:32 -0700,2023-07-11 08:41:32 -0700,Having the same problem. None of the suggested solutions will work.
,pitou1,false,0,0,https://support.mozilla.org/questions/1418088 1589949,1418088,2023-07-11 08:39:15 -0700,2023-07-11 08:39:15 -0700,"Hello, This is exactly the behavior with my account. Is there a way to downgrade TB and go back to the previous version that was working perfectly until the bug is fixed? Best regards, Fadi
",fkhoneis,false,1,0,https://support.mozilla.org/questions/1418088 1589947,1418088,2023-07-11 08:26:24 -0700,2023-07-11 08:26:24 -0700,"I have this problem too. Thunderbird updated and my microsoft account through exquilla disappeared. Then after restarting, it appeared, but I couldn't send emails. After waiting 24 hours (as I read in another post), I restarted TB again and my microsoft/exquilla account disappeared again. Everything was fine until this recent TB update. 102.13.0
",carol61,false,1,0,https://support.mozilla.org/questions/1418088 1589938,1418088,2023-07-11 07:44:11 -0700,2023-07-11 07:44:11 -0700,"Hello, Thank you for the reply. I have already restarted Thunderbird and Windows but the issue was not solved. I have another account under TB that is working properly. It is only the Exchange account that does not work: either the mail is not sent, or when sent, the content is empty. The issue appeared just after upgrading TB.
So this led me to consider that the problem is coming from the synchronization between TB and Exchange through Exquilla.
Do you recommend another software to sync with Microsoft Exchange?
Best regards,
Fadi
",fkhoneis,false,0,0,https://support.mozilla.org/questions/1418088 1589937,1418088,2023-07-11 07:37:19 -0700,2023-07-11 07:39:40 -0700,"The first thing I would try is closing and restarting TB. If that didn't help, I'd restart Windows (not shut down and then restart, just restart). Then I'd open TB again, and try those operations again.
It has occasionally happened in the past that a user has discovered a flaw in a new version, but that is rare, and there have not been other reports of the behavior you're describing.
Would you try starting TB without add-ons, (Help > Troubleshoot mode) to see whether the flaw might be an add-on?
",danawilson001,false,0,0,https://support.mozilla.org/questions/1418088 1589953,1418092,2023-07-11 09:03:31 -0700,2023-07-11 09:03:31 -0700,"See if this helps: Yahoo requires a different password when using an email client and requires OAUTH2 authentication. This URL may assist: https://help.yahoo.com/kb/SLN15241.html
",davidsk,false,0,0,https://support.mozilla.org/questions/1418092 1590034,1418093,2023-07-11 17:34:41 -0700,2023-07-11 17:34:41 -0700,"Please see https://support.mozilla.org/en-US/kb/cannot-send-messages
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418093 1590586,1418100,2023-07-14 10:38:26 -0700,2023-07-14 10:38:26 -0700,"I am closing this ticket.
Please reply in https://support.mozilla.org/en-US/questions/1418363
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418100 1590018,1418100,2023-07-11 16:50:31 -0700,2023-07-11 16:50:31 -0700,"Thank you for your support. And thank you for the work done by https://refugesforallwildlife.blogspot.com/
Please post a screen shot of the issue you are seeing.
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418100 1591109,1418101,2023-07-17 10:56:44 -0700,2023-07-17 10:56:44 -0700,"Thanks Wayne. I have downloaded and tried out the add-on and it worked really well, although some reviews suggested otherwise.
In case it helps anyone else, I can offer the following. I lock it down somewhat by
(a) only having it active when I consciously wish to dedupe the specific folder (b) moving the duplicates to another folder so they are not deleted immediately (just in case...!) (c) setting it to compare several more than the default file attributes to ensure the emails really are duplicates and (d) setting it so I can manualy check as well.
Belt and braces are the order of the day!
",David_DD,false,0,0,https://support.mozilla.org/questions/1418101 1590447,1418101,2023-07-13 19:22:56 -0700,2023-07-13 19:22:56 -0700,There is an add-on that does dedups
,wsmwk,false,1,0,https://support.mozilla.org/questions/1418101 1590308,1418101,2023-07-13 06:48:53 -0700,2023-07-13 06:48:53 -0700,"I am not sure if your post was an exclamation or serious question.
The organsation in question (unrelated to my own emal address here) has its own domain name and emails but I dont know which ""mail provider"" is used. I am pretty sure gmail is not hidden inside it.
",David_DD,false,0,0,https://support.mozilla.org/questions/1418101 1590035,1418101,2023-07-11 17:36:11 -0700,2023-07-11 17:36:11 -0700,WHat mail provider has such a weird restriction? (besides gmail)
,wsmwk,false,0,0,https://support.mozilla.org/questions/1418101 1590003,1418102,2023-07-11 13:52:24 -0700,2023-07-11 13:52:24 -0700,"Brilliant! I've been searching for this for years.
My draft is now a very-reasonable 4.8 MB, with an inline image.
Thanks!
",steven64,false,0,0,https://support.mozilla.org/questions/1418102 1589992,1418102,2023-07-11 12:57:10 -0700,2023-07-11 12:57:10 -0700,"I don't have an iPhone, but a friend shared with .heic image files with me. So on Windows, I opened a 1.61 MB .heic file in Windows Paint (it seems to know how to decode them), selected the entire image and copy/pasted it into the body of a message. After sending, I checked the Sent folder and the message is 19.3 MB. Wow.
I use View > Message Source to open the source code of the message and (after a very long wait) found this information about how the image was encoded into the message body:
Content-Type: image/png; name=""XRFk01tvNLMXbv6O.png"" Content-Disposition: inline; filename=""XRFk01tvNLMXbv6O.png""
As you probably know, PNG is a compression format that is best used for large areas of flat color and is very inefficient for most photos.
I repeated the experiment with a 4.3 MB JPEG file, and this time the message size showed as 17.7 MB and I see:
Content-Type: image/png; name=""86xUeWNjlYFZZMU2.png"" Content-Disposition: inline; filename=""86xUeWNjlYFZZMU2.png""
So the issue is not exclusive to HEIC files.
After further research...
Thunderbird's Config Editor has a setting for the preferred image format for pasting (clipboard.paste_image_type). I'm not sure there is a single optimal setting for this because it depends on what you are pasting. However, I think it's worth experimenting with JPEG for your use case, even if it diminishes image quality to some extent. For further information:
If there is an easier way to toggle that, I couldn't tell you.
",jscher2000,false,1,0,https://support.mozilla.org/questions/1418102 1590566,1418103,2023-07-14 09:21:49 -0700,2023-07-14 09:21:49 -0700,"Hola Si el estado es ""Open"" es que no esta solucionado, por eso te comentaba que si el problema era el mismo agregar o comentar que aun sucede, en que versión y sistema. Acá hay mas casos con filtros: https://mzl.la/3SIrzMN Los problema de BUGs debes seguirlos en dicho foro, ya que este es atendido por usuarios. Saludos
",pcp04,false,0,0,https://support.mozilla.org/questions/1418103 1590544,1418103,2023-07-14 07:36:53 -0700,2023-07-14 07:36:53 -0700,"Gracias por la información, Gerardo. Publiqué la consulta en inglés porque la página estaba en inglés (no era support.mozilla.org/es). He revisado los dos enlaces y no veo haya sido solucionado. Un cordial saludo.
",dxm83,false,0,0,https://support.mozilla.org/questions/1418103 1590404,1418103,2023-07-13 16:23:08 -0700,2023-07-13 16:23:08 -0700,"Hola, Este foro es en Español, por lo general si la localización del Firefox/Thunderbird es Español al abrir un caso en el soporte lo Podrias ser una regresión, digamos un Bug corregido hace tiempo pero que vuelve a suceder en versiones posteriores: https://bugzilla.mozilla.org/show_bug.cgi?id=675418 o este nuevo Bug https://bugzilla.mozilla.org/show_bug.cgi?id=1797971 Ninguno de los casos es sobre Linux pero si el problema es similar puedes agregar tus comentarios en dichos Bugs de lo contrario podrías crear un nuevo, luego agradecería copiar el link aquí y marcar esa respuesta como solución para que sirva a otros usuarios. Saludos
",pcp04,false,0,0,https://support.mozilla.org/questions/1418103 1590084,1418106,2023-07-12 05:59:31 -0700,2023-07-12 05:59:31 -0700,"Per Google: It doesn't work abroad, it stops working for me after crossing the borders of SVK.
This is an English language forum. Please try to post questions in English.
We can't solve geographical problems. You'll have to check with your email provider. Thunderbird is an individual computer-based mail client, and can only handle what the email provider sends to it.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1418106 1590958,1418113,2023-07-16 12:47:13 -0700,2023-07-16 12:47:13 -0700,"See also https://bugzilla.mozilla.org/show_bug.cgi?id=1843804
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418113 1590935,1418113,2023-07-16 11:39:55 -0700,2023-07-16 11:39:55 -0700,"Right clicking on toolbars usually has an option to disable the toolbar. However, the Unified Toolbar has the option to disable the Menu Bar instead of itself.
The issue of the Unified Toolbar taking up ~3 lines could be caused by the fix https://phabricator.services.mozilla..../D180418 for the bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1837594. The fix sets the minimum height of the Unified Toolbar when empty.
Maybe in a future Thunderbird release we could have an option to hide and unhide the Unified Toolbar. The feature could be similar to the Spaces Toolbar and perhaps pressing Ctrl + K (to bring up the search) could toggle it too.
Hiding the Unified Toolbar: You can hide the Unified Toolbar using 'userChrome.css' and setting unifiedToolbar visibilty to collapse. Note that the older way of using ""display: none"" does not work.
Enable Legacy User Profile Customizations
Setup userChrome.css
#unifiedToolbar { visibility: collapse; } You will need to restart Thunderbird after updating userChrome.css. Once restarted, Thunderbird 115 should no longer show the Unified Toolbar.
",jschroed57,false,1,0,https://support.mozilla.org/questions/1418113 1590059,1418113,2023-07-12 01:25:21 -0700,2023-07-12 01:25:21 -0700,I think you can do everything you want:
After fiddling a bit I think the easiest way to ""fix"" this would be to have an option to have tabs above the toolbar, right now I'm seeing the toolbar as an obstacle but being able to put it below everything, maybe making it a bit thinner, would make it blend nicely.
",chugg7,false,0,0,https://support.mozilla.org/questions/1418113 1590037,1418113,2023-07-11 17:38:21 -0700,2023-07-11 17:38:21 -0700,"Everything used to be on one clean line like you can see in my first screenshot, Writing a message, search bar, quick filters, all one clean line. Now New Message and Get messages is on their own part (the folder pane), quick filter is on its own bar as well, and the search bar is up there. And with the new toolbar taking the space up now tabs don't go all the way up, like seen in this screen shot I'm sending. (you can check the first screenshot for comparison)
",chugg7,false,1,0,https://support.mozilla.org/questions/1418113 1590032,1418113,2023-07-11 17:25:10 -0700,2023-07-11 17:25:10 -0700,"I can assure you outlook is not the inspiration.
My toolbar is roughly one character in height, so I don't understand what you mean ""split in 3 lines"".
Can you post a screen shot, or explain in more detail so we understand what you mean?
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418113 1590019,1418113,2023-07-11 16:51:35 -0700,2023-07-11 16:51:35 -0700,"I used it more because everything was on one line, now it's split in 3 lines, and making the top part of the client a lot more confusing and messy. And now I realize this looks a lot more like the way outlook does it, so maybe that was the inspiration. Hope we get the option to remove it one day.
",chugg7,false,2,0,https://support.mozilla.org/questions/1418113 1590017,1418113,2023-07-11 16:47:25 -0700,2023-07-11 16:47:25 -0700,Currently there is not.
Did you not use the old toolbar in version 102?
,wsmwk,false,0,1,https://support.mozilla.org/questions/1418113 1590041,1418116,2023-07-11 17:54:11 -0700,2023-07-11 17:54:11 -0700,Thank you very much for the swift response. Be well.
,tlbrooks03,false,0,0,https://support.mozilla.org/questions/1418116 1590036,1418116,2023-07-11 17:37:45 -0700,2023-07-11 17:37:45 -0700,"We're hoping for end of year. But, strictly speaking, to be delivered when it is safe and reliable.
",wsmwk,false,1,0,https://support.mozilla.org/questions/1418116 1590473,1418117,2023-07-13 20:43:26 -0700,2023-07-13 20:43:26 -0700,"FoxLightning said
Thanks for the help sad though this is not autonomic and built in. Regardless thanks again
It does add when you add your account, if you select the correct option when you add the account, but I agree that at that point it is not all that intuitive. Perhaps offer some feedback here https://connect.mozilla.org/
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418117 1590186,1418117,2023-07-12 14:03:45 -0700,2023-07-12 14:03:45 -0700,Thanks for the help sad though this is not autonomic and built in. Regardless thanks again
,redfox_11,false,0,0,https://support.mozilla.org/questions/1418117 1590157,1418117,2023-07-12 11:22:09 -0700,2023-07-12 11:22:09 -0700,"Google calendars can be added from File/New/Calendar..., On the network, enter your gmail address. Google Contacts can also be added as a CardDAV address book. For Exchange/Outlook calendars (and contacts), use the TbSync/Provider for Exchange ActiveSync add-ons, which are expected to be available for TB 115 around the end of this week.
https://github.com/jobisoft/TbSync/issues/669#issuecomment-1631065591
",sfhowes,false,1,0,https://support.mozilla.org/questions/1418117 1590261,1418123,2023-07-13 00:55:50 -0700,2023-07-13 00:55:50 -0700,"Live and Learn, David. :D
",Cris47,false,0,0,https://support.mozilla.org/questions/1418123 1590095,1418123,2023-07-12 07:00:37 -0700,2023-07-12 07:00:37 -0700,The lesson is always to check with email provider when old password no longer works. I'm glad all is well.
,davidsk,false,2,0,https://support.mozilla.org/questions/1418123 1590045,1418123,2023-07-11 21:11:03 -0700,2023-07-11 21:11:03 -0700,"UPDATE: I contacted my email provider and they told me they had changed the password requirements, which my old password didn't adhere to. The only problem was, they didn't bother letting me know. And I had no way of knowing because my email client, Thunderbird, was working perfectly. So, live and learn. The nice thing was, I was told that the waiting time would be over two hours because of an overload of calls, but the call was picked up almost immediately. LOL I take what I can get. So, let this be a lesson, right?
",Cris47,false,0,0,https://support.mozilla.org/questions/1418123 1591718,1418125,2023-07-20 04:03:26 -0700,2023-07-20 04:03:26 -0700,"Hi Robert, this was a bug in ExQuilla 115.0 running on Thunderbird 102. We have meanwhile found and fixed this bug. It should be fixed in ExQuilla 115.1. So, the problem should be gone now. I'm sorry for the trouble that this caused for you and others.
Ben Bucksch Beonex GmbH Developer of ExQuilla
",owl2,false,0,0,https://support.mozilla.org/questions/1418125 1590067,1418126,2023-07-12 03:10:13 -0700,2023-07-12 03:10:13 -0700,Yaşadığınız sorun Thunderbird'den kaynaklanmıyor.
Gördüğüm kadarıyla Yandex 360 kullanıyorsunuz ama gerekli SPF ve DKIM kayıtları oluşturulmamış. Şirketinizin bilgi işlem yetkilisine bilgi verirseniz gerekli düzenlemeyi yapacaktır.
,maxcoder,false,0,0,https://support.mozilla.org/questions/1418126 1591298,1418132,2023-07-18 07:30:17 -0700,2023-07-18 07:30:17 -0700,"see https://github.com/jobisoft/TbSync/issues/669#issuecomment-1636415716
Does that work?
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418132 1590151,1418132,2023-07-12 11:11:10 -0700,2023-07-12 11:11:10 -0700,"The TbSync add-on for TB 115 is expected around Friday, July 14.
https://github.com/jobisoft/TbSync/issues/669#issuecomment-1631065591
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418132 1590208,1418133,2023-07-12 17:15:58 -0700,2023-07-12 17:15:58 -0700,Muhtemelen e-postalarınızı almak için POP3 protokolünü kullanıyordunuz. Bu durumda genellikle e-postalar indirildikten sonra sunucuda yer açmak için sunucudaki kopyaları silinir. Bilgisayarınızdaki kopyaları da kaybettiyseniz maalesef yazışmaları geri getiremezsiniz.
İleride bu tarz sorunlar yaşamamak için POP3 yerine IMAP protokolünü tercih edebilirsiniz. Bu durumda e-postalar sunucudan silinmeyecek ama daha fazla depolama alanına ihtiyacınız olacaktır.
,maxcoder,false,0,0,https://support.mozilla.org/questions/1418133 1590069,1418134,2023-07-12 04:07:22 -0700,2023-07-12 04:07:22 -0700,"Update: I had to create new profile and manually copy most of the files from previous profile, as importing the profile from higher Beta to lower Release wasn't possible.
",dave.kolaja,false,0,0,https://support.mozilla.org/questions/1418134 1590254,1418139,2023-07-13 00:01:00 -0700,2023-07-13 00:03:44 -0700,"Kde ste zohnali inštalačku? Stiahnite si najnovšiu verziu Thunderbirdu pre Windows z http://archive.mozilla.org/pub/thunderbird/releases/ a uložte si tento inštalačný súbor do počítača. Dnes je to verzia 102.13.0.
Ak máte systém 64 bitový systém Windows, stiahnite si tento súbor: http://archive.mozilla.org/pub/thunderbird/releases/102.13.0/win64/cs/Thunderbird%20Setup%20102.13.0.exe
Ak máte systém 32 bitový systém Windows, stiahnite si tento súbor: http://archive.mozilla.org/pub/thunderbird/releases/102.13.0/win32/cs/Thunderbird%20Setup%20102.13.0.exe a nainštalujte.
",Ansamb,false,0,0,https://support.mozilla.org/questions/1418139 1590145,1418139,2023-07-12 11:02:30 -0700,2023-07-12 11:02:30 -0700,"Zkusil jsi Google? Oprava „Táto aplikácia sa nedá spustiť na vašom počítači“ vo Windows
",poljos-moz,false,0,0,https://support.mozilla.org/questions/1418139 1590136,1418139,2023-07-12 10:41:10 -0700,2023-07-12 10:41:10 -0700,"Vobec nejde spustit instalaciu. Vybehne hlaska:
""Tato aplikacia sa neda spustit na vasom PC. Spravnu verziu pre vas PC konzultujte s vydavatelom prislusneho softveru.""
",domadojo,false,0,0,https://support.mozilla.org/questions/1418139 1590132,1418139,2023-07-12 10:31:28 -0700,2023-07-12 10:31:28 -0700,"Co znamená ""nejde""? Vyskakuje nějaká hláška? Máš nainstalované všechny potřebné ovladače k tomu noťasu?
",poljos-moz,false,0,0,https://support.mozilla.org/questions/1418139 1590086,1418146,2023-07-12 06:42:46 -0700,2023-07-12 06:42:46 -0700,"Oh dear, i typed 'Firefox' but i meant 'Thunderbird'.
",martin353,false,0,0,https://support.mozilla.org/questions/1418146 1590353,1418152,2023-07-13 10:59:11 -0700,2023-07-13 10:59:11 -0700,"For custom sound notification, try FiltaQuilla 4 and create filters.
Sorting of accounts can be done by drag and drop in the left pane of Account Settings (also in 102).
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418152 1590262,1418152,2023-07-13 01:20:45 -0700,2023-07-13 01:20:45 -0700,"Thank you! Indeed this works with two profiles alongside, thank you.
Darko seems to work flawless, as does tbkeys-lite.
Sadly ""Mailbox alert"" for custom mail sound notifications per folder/account is not compatible, and neither is custom sorting of accounts in the left pane. I hope Thunderbird somewhen natively supports this or a new extenion comes along, those two are vital to me, so I'll need to stick to v102 for the time being.
",supergarv,false,0,0,https://support.mozilla.org/questions/1418152 1590143,1418152,2023-07-12 11:00:58 -0700,2023-07-12 11:00:58 -0700,"Install TB 115 to a separate folder, then at the end of the installation, don't launch it. Start Profile Manager with TB 115. Uncheck 'Use the selected profile...', create a new profile with a distinct name such as TB 115, then add your accounts to the new profile. This way, the 102 and 115 setups are separate and independent, as if they are on separate computers. When you launch 102 or 115, the Profile Manager will appear for you to choose the appropriate profile.
The current tbkeys-lite supports 115.
",sfhowes,false,1,0,https://support.mozilla.org/questions/1418152 1590100,1418152,2023-07-12 07:09:24 -0700,2023-07-12 07:09:24 -0700,"Most extension just list ""v102 and up"", and have no specific ""v115 support"" opt-in. I suppose many older extensions won't directly get updated, so it would be vital for me to test the installation. If my mails don't work, I can't work and I can't earn money :-D
If I cannot run them in parallel, I guess I should be able to create a second useraccount on my macos (I don't have a second computer) and install the new version just there, and choose a custom new profile (like I would for a parallel v115 install)
",supergarv,false,0,0,https://support.mozilla.org/questions/1418152 1590096,1418152,2023-07-12 07:02:35 -0700,2023-07-12 07:02:35 -0700,"That is a feature of the beta, being able to coexist with the release level. But that may not work for you as the beta is now beyond 115. My suggestion is to click to website of each addon to see if they show support for 115.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418152 1590478,1418155,2023-07-13 21:04:24 -0700,2023-07-13 21:04:24 -0700,"Let's start at the beginning. Deleting mails will not free any space until the folder is compacted. You would need to delete files outside of Thunderbird, or disable useless features like the ""allow windows search to index mail"" and manually delete the duplicate mail that feature creates to free space within your profile. (MOZEML files)
Now to get to the crux of the current mess. First look in your profile folder for an NSTMP files. They are often left as a result of a failed compact and can be deleted.
You might want to open the error console (ctrl+Shift +J). Clear it using the trash icon and then try the compact again and see what appears in the error console.
Given your ""new"" location it might be something outside Thunderbird is limiting access to the drive (antivirus do this at times) or it may be that the drive you now use is not local. Thunderbird is particularly prone to failure on non local drives, drives with streaming backups and cloud synchronization enabled on the location.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418155 1590615,1418156,2023-07-14 14:25:28 -0700,2023-07-14 14:25:28 -0700,"@fortisy
This thread belongs to the original poster. If you want to get answers to your (admittedly important) question, please start a thread of your own.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1418156 1590590,1418156,2023-07-14 10:52:57 -0700,2023-07-14 10:52:57 -0700,"I have version 102.13.0 from which no update is offered. However, on another system, I'm prompted to get version 115. If I install v. 115, will that be done seamlessly as an upgrade or will I have to create accounts, and import address book and folders from the prior installation of 102.13.0?
",fortisy,false,0,0,https://support.mozilla.org/questions/1418156 1590386,1418156,2023-07-13 13:06:37 -0700,2023-07-13 13:09:14 -0700,"I wrote a long response to your post earlier, but something happened to it. It disappeared. I'll try again. 1. I don't know how to remove or reduce that big space. You can get rid of some things in it by clicking Meer, Customize, and uncheck everything except Hide ... 2. Right-click just to the left of ^Vorige, Customize, and find and drag Flexible space up just to the left of ^Vorige. All will move to the right end. 3. I don't know how to remove Archiveren and Ongewenst. Perhaps in a new version soon. 4. The only thing I can think of to remove that yellow bar is go to Settings, Privacy & Security, Privacy, Mail Content, and check Allow ... I have that checked and I've never seen the yellow bar.
I hope this all helps. Wish I could do more. Maybe in a few weeks, after some new versions ... ???
Regards,
Wisewiz (Dan)
",danawilson001,false,0,0,https://support.mozilla.org/questions/1418156 1590258,1418156,2023-07-13 00:31:54 -0700,2023-07-13 00:31:54 -0700,"hi, thank you for helping me. i see this screenshot, and now? your 3 questions - no i am interested in these changes my new questions- see my screenshot: 1.in dutch- left above- i dont wish to see this all info- van-from, aan-to etc how can i minimize this info? as you see it takes a lot of space... 2. left, above - you see - vorige- previous, volgende-next etc...in last version i had these 4 items to the right. how can move them to the right? 3. right, above - you see 5 itmes starting with beantwoorden - reply etc - i dont want to have these two-archieveren and ongewenst- ? unwished - this i mentioned in my previous text...its not possible to ?drag ,move these items? why not? 4.when i reply or forward a mail- see my second screenshot- under comes a ? balk, stripe which is a bad idea..how can i remove it? this stripe is not to see by an opened mail as you see at this screenshot of ...your mail...regards
",s.a.dzwonek,false,0,0,https://support.mozilla.org/questions/1418156 1590218,1418156,2023-07-12 18:22:02 -0700,2023-07-12 18:23:08 -0700,"I have version 115 as well. I have found a way to hide the additional address books (see my screenshot below; click it for the large view), but it takes a small amount of work.
Are you comfortable with creating and naming a New Folder?
Have you ever used a text editor app (like Notepad, for instance) to create a batch file?
Does the term Cascading Style Sheets (.css) sound familiar to you?
I will be happy to spend the time it will take to prepare an instruction page for you, but only if you are really interested and will try to follow my instructions.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1418156 1590234,1418157,2023-07-12 21:18:10 -0700,2023-07-12 21:18:10 -0700,"There could have been another issue. The original profile folder was called pop3.live.com. However the new profile folder, based on the domain, is outlook.office365.com. It was all working ok in version 112.
",fharris,false,0,0,https://support.mozilla.org/questions/1418157 1590220,1418157,2023-07-12 18:36:07 -0700,2023-07-12 18:36:07 -0700,"I think I found the problem. After removing and then re-creating the profile, the OAuth2 prompt showed an error with Javascript. I then remembered that I had disabled Javascript. After re-enabling it, the OAuth2 authentication went through.
Cheers.
",fharris,false,0,0,https://support.mozilla.org/questions/1418157 1590211,1418157,2023-07-12 17:35:17 -0700,2023-07-12 17:35:17 -0700,"As mentioned above, it works here with no OAuth prompts after the initial connection. Are you using a profile with 115 that was used in 102? I always recommend creating a new profile with a major release.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418157 1590209,1418157,2023-07-12 17:24:43 -0700,2023-07-12 17:24:43 -0700,"Thanks for your prompt response. If I set the password type to NORMAL, it works. Setting it back to OAuth2 doesn't prompt for password. The same popup appears as before. Any ideas?
",fharris,false,0,0,https://support.mozilla.org/questions/1418157 1590138,1418157,2023-07-12 10:42:04 -0700,2023-07-12 10:42:04 -0700,"Remove the passwords from Saved Passwords in Settings, ensure cookies are accepted in TB Privacy & Security, set the authentication to OAuth2 for the incoming, outlook.office365.com, and the outgoing, smtp.office365.com, restart TB, enter the account password in the OAuth window to allow access.
Tested and working in TB 115 with a Hotmail account.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418157 1590477,1418159,2023-07-13 20:55:19 -0700,2023-07-13 20:55:19 -0700,"Microsoft ceased to support normal password. Sad, but a fact of life.
oauth is listed in the dialog as an option based on the server name used. Thunderbird can only institute an oauth session with servers for which it possesses an appropriate ""secret"". For those cases where the server name is changed, the list of methods does not automatically refresh, so you must close the dialog (leaving it not working due to an incorrect authentication method) and reopen it. At which time the authentication methods available for the new server name will be loaded and hopefully you will also see your oauth entry. What server name are you using?
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418159 1590122,1418163,2023-07-12 09:22:14 -0700,2023-07-12 09:22:14 -0700,Capisco e non lo metto in dubbio.
È solo strano che sia la prima volta (è anni che uso entrambi i sw): sono stato fortunato.
E grazie per la completezza della tua prima risposta: gli articoli sui profili sono stati determinanti.
,bertofa,false,1,0,https://support.mozilla.org/questions/1418163 1590119,1418163,2023-07-12 09:05:39 -0700,2023-07-12 09:05:39 -0700,"Thunderbird ha un proprio sistema di aggiornamento che notifica la disponibilità di una nuova versione solo quando l'aggiornamento stesso è tecnicamente possibile.
Se usi app di terze parti, te ne assumi i rischi.
Mi spiace essere così drastico, ma proprio perché la posta elettronica è spesso uno strumento essenziale di lavoro è fondamentale che gli utenti siano prudenti sia con la gestione dell'applicazione sia anche con i backup.
",@next,false,1,0,https://support.mozilla.org/questions/1418163 1590112,1418163,2023-07-12 08:45:22 -0700,2023-07-12 08:45:22 -0700,"Grazie della celerità di risposta.
Solo una precisazione: io uso un'app per tenere sotto controllo le necessità di aggiornamenti (MacUpdater). Questa mi ha solo segnalato la presenza di una versione più aggiornta, senza altre indicazioni o warning.
Non è quindi questione di frenesia da parte mia, ma di normale prassi (è da anni che uso questa modalità e non ho mai riscontrato problemi di sorta).
",bertofa,false,0,0,https://support.mozilla.org/questions/1418163 1590109,1418163,2023-07-12 08:32:23 -0700,2023-07-12 08:40:47 -0700,"Nelle note di rilascio, nei comunicati, negli articoli sul web è chiaramente scritto che al momento Thunderbird 115.0 è testata solo per le installazioni da zero e non per gli aggiornamenti, cosa che sarà introdotta successivamente: -> https://www.thunderbird.net/en-US/thunderbird/115.0/releasenotes/ Thunderbird version 115.0 is only offered as direct download from thunderbird.net and not as an upgrade from Thunderbird version 102 or earlier. A future release will provide updates from earlier versions.
Davvero non capisco tutta questa fretta e ancora meno il non prevedere una opportuna strategia di backup.
Comunque tutte le versioni sono scaricabili da qui -> https://archive.mozilla.org/pub/thunderbird/releases/ Scegli prima la versione che ti interessa, poi la piattaforma ed infine la lingua.
Al solito è altamente consigliato fare prima un backup del profilo -> https://support.mozilla.org/it/kb/profili-thunderbird#w_effettuare-una-copia-di-sicurezza-del-profilo
edit Consiglio anche di leggere queste guide -> https://gioxx.org/2021/08/04/impossibile-utilizzare-il-profilo-avviando-una-versione-precedente-di-thunderbird/ -> https://support.mozilla.org/it/kb/profili-dedicati-installazione-thunderbird#w_cosa-succede-a-un-profilo-se-si-retrocede-thunderbird-a-una-versione-precedente
",@next,false,0,0,https://support.mozilla.org/questions/1418163 1590365,1418164,2023-07-13 11:19:14 -0700,2023-07-13 11:19:14 -0700,"The simple approach is to exit Thunderbird and doubleclick the downloaded file and follow the instructions. Either that, or use Windows to uninstall thunderbird and reinstall. All I did was the simple approach.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418164 1590354,1418164,2023-07-13 11:00:25 -0700,2023-07-13 11:00:25 -0700,Just do as instructed
,lampkaravshops,false,0,0,https://support.mozilla.org/questions/1418164 1590318,1418164,2023-07-13 08:19:17 -0700,2023-07-13 08:19:17 -0700,"As I said, I have downloaded the file. What do I do with it?
JC
",JerryC1958,false,0,0,https://support.mozilla.org/questions/1418164 1590314,1418164,2023-07-13 07:40:09 -0700,2023-07-13 07:40:09 -0700,"Download from https://www.thunderbird.net/en-US/thunderbird/all/
",lampkaravshops,false,0,1,https://support.mozilla.org/questions/1418164 1590313,1418164,2023-07-13 07:37:51 -0700,2023-07-13 07:37:51 -0700,"Good information so far. I have downloaded a compressed file of 115. What do I do, step by step please, to get this installed?
",JerryC1958,false,0,0,https://support.mozilla.org/questions/1418164 1590125,1418164,2023-07-12 09:42:23 -0700,2023-07-12 09:42:23 -0700,Best practice. 1st Uninstaller tb102 and then install tb115. Profile will be recognized without any problems.
,lampkaravshops,false,0,0,https://support.mozilla.org/questions/1418164 1590115,1418164,2023-07-12 08:48:49 -0700,2023-07-12 08:48:49 -0700,I suggest you do a backup first. The downloaded file will overwrite 102.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418164 1590272,1418166,2023-07-13 03:56:00 -0700,2023-07-13 03:56:00 -0700,"I am not a gmail guru, but you may be able to specify which labels are accessible from PC from the online account.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418166 1590267,1418166,2023-07-13 03:06:54 -0700,2023-07-13 03:06:54 -0700,David - II didn’t see any option to choose just that folder. Is it possible. I can start over and try again.
,cwharts,false,0,0,https://support.mozilla.org/questions/1418166 1590128,1418166,2023-07-12 09:54:11 -0700,2023-07-12 09:54:11 -0700,You could subscribe only to the 'allmail' folder. I think that might be what you want.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418166 1590346,1418171,2023-07-13 10:30:21 -0700,2023-07-13 10:30:21 -0700,"Thunderbird does allow users to alter display settings.
'View' > 'Density' > 'Compact' is the one with the least space between lines. However, I have found that in 102* it works in Folder Pane but not in Thread Pane/Message List, so I've added an alteration in a 'userChrome.css' file to force less space. Suggest you first see if the Density > Compact option works for you as I'm not sure if this is a bug on my system or generally. Not everyone seems to see this issue.
re : all messages were in a bold font but the unread messages were in red.
Thunderbird shows folders with new mail using blue bold font and if just unread mail then bold font (either black or white depending upon the theme you are using). So I altered my Message List to also show all unread mail using blue bold font regardless of whether new unread or just unread. Although it's easy to see what is unread by using the column header 'sort by read' as it shows a green dot button. I still use the normal font for read mail, but it could be set up for 'read' to remain bold and revert back to default colour.
Please note whilst the following works in 102*, it will need altering to function in the next big release, but as yet I've not worked on that problem :)
First set up to allow Thunderbird to use a userChrome.css file.
Now to locate your profile folder so you can create anew folder called chrome which will contain the userChrome.css file.
In Thunderbird
A new window opens showing the contents of your profile folder.
It should be the profile folder in came location as folders with names like 'calendar-data', 'Mail', see image below as guide.
Open Notepad (simple text editor) and copy all the code located between the following lines:
/* row height of thread pane - I set 18px, so see if you like it */ #threadTree treechildren::-moz-tree-row{ min-height: 18px !important; } /*Change font color of unread messages to Blue using colour #2492d1, but if you want to use red eg: #ff0000 you can enter your prefered colour instead */ #threadTree treechildren::-moz-tree-cell-text(unread) { -moz-appearance: none !important; color: #2492d1 !important; font-weight: bold !important; } /*Change font to use bold for read messages - using default colour*/ #threadTree treechildren::-moz-tree-cell-text(read) { -moz-appearance: none !important; font-weight: bold !important; } see image as guide. So if by any chance it got saved as 'userChrome.css.txt' then rename as 'userChrome.css' by removing the .txt
Start Thunderbird
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1418171 1590680,1418174,2023-07-15 03:28:34 -0700,2023-07-15 03:28:34 -0700,Thank You - that did the trick
,tim193,false,0,0,https://support.mozilla.org/questions/1418174 1590475,1418174,2023-07-13 20:49:56 -0700,2023-07-13 20:49:56 -0700,"Sounds like your search database is corrupt. See https://support.mozilla.org/en-US/kb/rebuilding-global-database
",MattAuSupport,false,1,0,https://support.mozilla.org/questions/1418174 1591130,1418175,2023-07-17 12:16:32 -0700,2023-07-17 12:16:32 -0700,"The 'retrieved mail' folder must be in Local Folders. Position curson on Local Folders, rightclick and select 'new folder.' All folders to be downloaded must have been checked prior to the file/offline/download. After the offline/download, you need to copy messages to save to the 'retrieved mail' folder.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418175 1591087,1418175,2023-07-17 08:53:11 -0700,2023-07-17 08:53:11 -0700,"Hi again, I am still struggling, in Thunderbird, I made a folder and named it ""retrieved mail"" and clicked on File > Offline > Download/Sync Now... and in Download and Sync messages I checked > Mail Messages, and checked the ""retrieved mail"" folder I had made then ok, I think all the unchecked folders were then synced? unfortunately, I could not find any downloaded mail and the ""retrieved mail"" folder had disappeared, I must be doing something wrong, my TB version is 102.13.0 (64-bit)
",tyler4402,false,0,0,https://support.mozilla.org/questions/1418175 1590362,1418175,2023-07-13 11:15:15 -0700,2023-07-13 11:15:15 -0700,"You can do as often as desired. The download will go to your IMAP account folder on your pc in the Imapmail\accountname\INBOX (or other) folder. That will be in your profile. To find the exact location on your PC, click home>moreinformation scroll down to 'profile folder' and click 'open folder' - At that time, you will be in the profile and you will see the imapmail folder and by clicking it, you will see your account folder.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418175 1590334,1418175,2023-07-13 09:33:14 -0700,2023-07-13 09:33:14 -0700,"Hi David, many thanks, before I try can the download process be done more than once? just in case I make a mess of it, and would the desktop be the best place to make a folder for the downloaded emails, I am presuming I will be asked where to put them, regards Robert
",tyler4402,false,0,0,https://support.mozilla.org/questions/1418175 1590275,1418175,2023-07-13 04:08:49 -0700,2023-07-13 04:09:37 -0700,"click file>offline.download - when you're sure all messages have been saved, you can select and move the desired messages to a local folder. If just a few, simply highlight from within the IMAP folder and copy to a local folder.
",davidsk,false,1,0,https://support.mozilla.org/questions/1418175 1590265,1418175,2023-07-13 02:24:44 -0700,2023-07-13 02:24:44 -0700,"Thank's David, what I really need to know is how to download saved copies from the server, if anybody can guide me through it I would be grateful, regards Robert
",tyler4402,false,0,0,https://support.mozilla.org/questions/1418175 1590181,1418175,2023-07-12 13:05:02 -0700,2023-07-12 13:05:02 -0700,"Well, IF it's there, and it may not be, you would see it in a folder from your online account. Good luck on that.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418175 1590156,1418175,2023-07-12 11:19:10 -0700,2023-07-12 11:19:10 -0700,"Many thanks for your quick reply, when I clicked the archive button I had no idea where it would go, I just needed it safe as my PC was wonky, my account is IMAP so if it's still available would that be on the server? and if so have you any ideas on how I can retrieve it, regards Robert
",tyler4402,false,0,0,https://support.mozilla.org/questions/1418175 1590129,1418175,2023-07-12 09:56:33 -0700,2023-07-12 09:56:33 -0700,"If the message was archived on PC, then it is gone. If it was archived online with an IMAP account, then it should still be available.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418175 1590133,1418176,2023-07-12 10:35:09 -0700,2023-07-12 10:35:09 -0700,One option that might help is View/Threads/Threads With Unread.There's also an Unread button on the Quick Filter Bar.
,sfhowes,false,0,0,https://support.mozilla.org/questions/1418176 1590130,1418176,2023-07-12 09:57:44 -0700,2023-07-12 09:57:44 -0700,"To address mangled sentence, when an indication shows there are new messages, and a folder contains ""collapsed thread"", there is no indication of which may contain new or unread messages. Becomes tedious to open each thread.
",joea-too,false,0,0,https://support.mozilla.org/questions/1418176 1590298,1418177,2023-07-13 05:43:30 -0700,2023-07-13 05:43:30 -0700,"Check you have not got any filters operating.
Select Inbox If Message List is empty: check to see if there are any Quick Filter Bar filters operating. Are any of the icons on the Quick Filter Bar highlighted? if yes, then click on the icon to remove the filter.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1418177 1590605,1418182,2023-07-14 12:31:15 -0700,2023-07-14 12:31:15 -0700,Hi Matt thanks for your reply. I guess I will create a google one for it and import the data. I just think it is strange that it will show up on the two google calendars that my desktop is linked to but I guess it some how is a one way sync to google.
Thanks again
,lcmackenzie,false,0,0,https://support.mozilla.org/questions/1418182 1590474,1418182,2023-07-13 20:48:11 -0700,2023-07-13 20:48:11 -0700,"You created the calendar on that computer (on my computer). Therefore it is not available for sync. Really it is that simple. Only caldav calendars hosted on appropriate caldav servers are supported for sync at this time. Google, yahoo GMX, yandax and mail.ru among others all offer a standard caldav service. Outlook unfortunately does not. For their calendars you need an addon
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418182 1590303,1418183,2023-07-13 05:54:32 -0700,2023-07-13 05:54:32 -0700,"Okay. I probably should have done initially, but I was in a hurry: here goes - click settings>general and scrollodown to config editor - search for toolkit.legacyUserProfileCustomizations.stylesheets and change to true - then you need the chrome folder in profile, and a userChrome.css file. - exit and restart TB and it should work, although I've sometimes found I have to restart TB twice to see changes in userChrome.css
",davidsk,false,0,1,https://support.mozilla.org/questions/1418183 1590284,1418183,2023-07-13 05:08:31 -0700,2023-07-13 05:08:31 -0700,"If you are familiar with userChrome.css, you might try this, as it works for me:
/* ####### */ @namespace html url(""http://www.w3.org/1999/xhtml""); #toolbar-menubar { order: 1; } unified-toolbar { order: 2; } #tabs-toolbar { order: 3; } If not, I'll add more instructions:
",davidsk,false,0,1,https://support.mozilla.org/questions/1418183 1590402,1418184,2023-07-13 16:00:07 -0700,2023-07-13 16:00:07 -0700,"Para diagnosticar problemas en Thunderbird, prueba una de las siguientes soluciones:
Are you referring to a primary password for Thunderbird, or to a password for an email account? If this was for an email account, I suggest you reset the password via your email provider account.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418189 1590277,1418192,2023-07-13 04:29:58 -0700,2023-07-13 04:29:58 -0700,"Did you import profile from prior installation or start new? Normally, a profile import would do that. But that may be irrelevant. Anyway, there are two options: - the simpler one is to click tools>import>import from a file>importfromaddressbook>sqlite and then select the abook.sqlite file from your old computer's profile - or, you can exit TB and use windows file explorer to copy abook.* from old computer to the profile in new computer.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418192 1590197,1418198,2023-07-12 15:20:19 -0700,2023-07-12 15:20:19 -0700,"What are your settings? You should have: mail.eastlink.ca on port 465, SSL/TLS security, authentication = normal password, User Name = email address.
If you have that and still can't send, state your antivirus app. If it's not Windows Security, try running Windows in safe mode (which bypasses startup apps like antivirus).
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418198 1590490,1418199,2023-07-13 22:11:18 -0700,2023-07-13 22:11:18 -0700,"I know it might sound trite, but all server names on the internet are supposed to be lower case. Historically the case is just reset to lower case if you don't set it that way. Perhaps a new ""feature"" is that automatic translation is gone.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418199 1590484,1418199,2023-07-13 21:26:59 -0700,2023-07-13 21:26:59 -0700,I'm working... I changed SMTP to smtp in the server name... go fugure
,James.H.Simpson,false,0,0,https://support.mozilla.org/questions/1418199 1590482,1418199,2023-07-13 21:23:41 -0700,2023-07-13 21:23:41 -0700,"My server name is smtp.gmail.com??? I'm running version 102.13.0 (had the same problem with 102.12.0)
",James.H.Simpson,false,0,0,https://support.mozilla.org/questions/1418199 1590440,1418199,2023-07-13 18:36:18 -0700,2023-07-13 18:36:18 -0700,"It is available, but only if the server name is smtp.gmail.com. The googlemail servers from the beta phase of gmail are not registered as supporting oauth in Thunderbird's database. As they are not used, except by folk doing manual entries, there is no real need to ""fix"" it.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418199 1590371,1418200,2023-07-13 11:32:45 -0700,2023-07-13 11:32:45 -0700,Are you receiving any error messages?
,davidsk,false,0,0,https://support.mozilla.org/questions/1418200 1590269,1418206,2023-07-13 03:49:55 -0700,2023-07-13 03:49:55 -0700,Options were renamed settings on the menu in V102.
,MattAuSupport,false,1,0,https://support.mozilla.org/questions/1418206 1590472,1418207,2023-07-13 20:40:43 -0700,2023-07-13 20:40:43 -0700,"What are the crash id's?https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports.
My ""guess"" is that Quickbooksis loading a different version of some DLL into memory and the result is a crash. But that is just a gut feeling based on the DLL hell developers lived in 25 years ago. It has been mitigated, but never really cured.
You might want to ""experiment"" with starting Thunderbird first, or after Quickbooks to see if there is a different response.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418207 1590207,1418207,2023-07-12 16:50:22 -0700,2023-07-12 16:50:22 -0700,"Thunderbird crashes regularly. I have determined that it might be due to RAM. When Quickbooks is open, Thunderbird will crash almost all the time. If I close QB, it is fine. I have an HP desktop w/ 8GB ram. What I don't understand is that it started doing this recently, but never used to crash. Is TB using more ram now since the latest releases? Any insight would be appreciated.
",michaelr2,false,0,0,https://support.mozilla.org/questions/1418207 1590436,1418208,2023-07-13 18:28:59 -0700,2023-07-13 18:28:59 -0700,"Gracias Gerardo. Instalé thunderbird en otro PC y copié el perfil pero quedó igual, es decir sin mostrarme las cuentas de correo, solo me muestra las carpetas locales y no me deja enviar correos. Me da la idea de que hay un fail en alguna actualización ya sea de thunderbird o de exquilla, que es el complemento de pago que tengo instalado para operar con cuentas de microsoft 365, o también llamadas exchange, ya que thunderbird por sí solo no acepta esas cuentas. También puede ser que haya algún intento de hackeo, pero tal parece que no hay otros usuarios con el mismo problema que yo.
",coolblue7003,false,0,0,https://support.mozilla.org/questions/1418208 1590401,1418208,2023-07-13 15:59:08 -0700,2023-07-13 15:59:08 -0700,"Hola, Podrias instalar un nuevo Thunderbird en otra PC y copiar el perfil del anterior a este, luego trabajar en este Thunderbird para tratar de recuperar el perfil: https://support.mozilla.org/es/kb/mover-los-datos-de-thunderbird-un-nuevo-equipo Si la cuenta no aparece entonces agrega, si la cuenta es IMAPs los correos se descargan del Servidor de Correo. También podrías probar con: https://support.mozilla.org/es/kb/reconstruir-la-base-de-datos-global https://support.mozilla.org/es/kb/bandeja-de-entrada-u-otras-carpetas-llenas Saludos
",pcp04,false,0,0,https://support.mozilla.org/questions/1418208 1590469,1418209,2023-07-13 20:36:10 -0700,2023-07-13 20:36:10 -0700,"Thunderbird's search using numbers is basically fundamentally flawed. It just does not work as expected, if at all.
This 14 year old bug discusses the issue with numbers specifically. https://bugzilla.mozilla.org/show_bug.cgi?id=544580
The references section of this bug https://bugzilla.mozilla.org/show_bug.cgi?id=541349 shows other search related issues that are also pending.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418209 1590580,1418213,2023-07-14 10:05:30 -0700,2023-07-14 10:05:30 -0700,"""Here on this support forum, we are neither Thunderbird developers nor Add-Ons developers, but users like you.""
I now know that because of Matt's reply to me.
Maybe something along those lines could be added to the front page(s) of this support forum, pointing to the appropriate place for feedback.
thx for the reply.
",mike.543,false,0,0,https://support.mozilla.org/questions/1418213 1590568,1418213,2023-07-14 09:35:15 -0700,2023-07-14 09:35:15 -0700,"Here on this support forum, we are neither Thunderbird developers nor Add-Ons developers, but users like you. The only difference may be that we are here to help as much as we can, while many come here only to have their complaints heard and to seek the help we try to give.
",danawilson001,false,1,0,https://support.mozilla.org/questions/1418213 1590560,1418213,2023-07-14 09:13:09 -0700,2023-07-14 09:13:09 -0700,"Hi Matt...
Have you formally requested such a thing? https://bugzilla.mozilla.org or even made a suggestion about it in the feedback forum? https://connect.mozilla.org/ If not I suggest you do.
Thank-you for that.
I had not known about it. I had thought this community forum was the place to discuss new features.
",mike.543,false,0,0,https://support.mozilla.org/questions/1418213 1590268,1418213,2023-07-13 03:45:22 -0700,2023-07-13 03:45:22 -0700,"TooFar said
@ WiseWiz> See my screenshot for what Ctrl-A does to a message window that's full Yeah, I know that. But i will go back to my original question... Why cannot I put a button on my toolbar for ""Select All?""
I would guess because one does not exist! That is essentially what you have been told in this thread and your last. Have you formally requested such a thing? https://bugzilla.mozilla.org or even made a suggestion about it in the feedback forum? https://connect.mozilla.org/ If not I suggest you do.
There used to be a most helpful add-in, but the numerous API changes kills that option.
And that part of the discussion was detailed in your earlier topic. Nothing with regard to historical API changes is going to change. Add-ons are not supported on this forum as they are supported by their authors. Clearly the author of your add-on ceased updating it. Fundamentally it is no longer available. That is ALL we can report to you.
But really, is this thread really going to make me go through all the use-case justifications that I have posted here in the past?
Nope, actually to request features is off topic in the support forum, and you should have been pointed to the correct ways to request change rather than allowed to continue here. There is nothing anyone in a peer user support forum such as this can do that you can not do yourself.
All I have asked for was a simple replacement for the Select All plug-in.
And such a thing does not exist. No amount of discussing or lamenting will change that. I have given you the appropriate venues to request change. This is not one of them. Sorry.
If that is (as it seems to be) beyond the capabilities of the current developers, why not say so, and we are can just move on.
As no one has asked them (the developers) it is rather difficult to determine what is possible. I would think it would be fairly simple, but just because I think that does not mean anyone of the paid developers will actually implement it. First it will need to be requested.
But all I see here is deflection and non-solutions. Why?
You are asking in the wrong place of the wrong people might be a large part of your issue with getting what you think is acceptable service. You want the product changed to to include a button that has never been in the core product. This is simply the wrong place to request such a thing. This is user support where folk try and explain how to do what you want without the button. The addon developer has seen fit to not release a version of that button in recent years. (It might not even be possible. I am not an addon developer.) so from a support perspective the only option is a workaround.
",MattAuSupport,false,1,0,https://support.mozilla.org/questions/1418213 1590228,1418213,2023-07-12 20:14:58 -0700,2023-07-12 20:14:58 -0700,"@ WiseWiz> See my screenshot for what Ctrl-A does to a message window that's full
Yeah, I know that.
But i will go back to my original question...
Why cannot I put a button on my toolbar for ""Select All?""
There used to be a most helpful add-in, but the numerous API changes kills that option.
But really, is this thread really going to make me go through all the use-case justifications that I have posted here in the past?
If that is the case, well, my view of Thunderbird has just plummeted.
All I have asked for was a simple replacement for the Select All plug-in.
If that is (as it seems to be) beyond the capabilities of the current developers, why not say so, and we are can just move on.
But all I see here is deflection and non-solutions.
Why?
",mike.543,false,0,0,https://support.mozilla.org/questions/1418213 1590227,1418213,2023-07-12 20:09:26 -0700,2023-07-12 20:09:26 -0700,"@ sfhowes > If you enable the Select Messages column,
Yeah, that's not what i asked.
More deflection from the problem.
",mike.543,false,0,0,https://support.mozilla.org/questions/1418213 1590226,1418213,2023-07-12 20:07:21 -0700,2023-07-12 20:07:21 -0700,"@ Wisewiz > I think that because the Select All command is executed so easily by typing Ctrl+A
Yeah, and Reply All also has a similar keyboard shortcut.
So, what's your point?
Why was iit apparently so easy to include the ""Reply All"" button, but the ""Select All"" button seems to be so toxic?
Serious question.
See my screenshot for what Ctrl-A does to a message window that's full, and there are many not on the screen, and all have been selected by that one tiny hotkey combination.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1418213 1590213,1418213,2023-07-12 17:41:35 -0700,2023-07-12 17:41:35 -0700,"If you enable the Select Messages column, there is a box at the left end that selects (deselects) all messages when checked(see picture).
",sfhowes,false,0,1,https://support.mozilla.org/questions/1418213 1590212,1418213,2023-07-12 17:40:52 -0700,2023-07-12 17:40:52 -0700,"I think that because the Select All command is executed so easily by typing Ctrl+A, the devs don't think a button that does exactly what Ctrl+A does would be a worthwhile addition to the interface.
",danawilson001,false,0,1,https://support.mozilla.org/questions/1418213 1590210,1418213,2023-07-12 17:29:19 -0700,2023-07-12 17:29:19 -0700,"btw, I do see a ""Reply All"" button in Customize....
Why not ""Select All?""
",mike.543,false,0,0,https://support.mozilla.org/questions/1418213 1591859,1418214,2023-07-20 13:46:48 -0700,2023-07-20 13:46:48 -0700,"Not sure if helpful, but I got a new m2 mac mini and I experienced a similar issue: https://share.firefox.dev/3K7sAMC
May be unsurprising because I cloned my macbook pro drive over to the new computer, but adding this just in case it helps at all.
",Shivam222,false,0,0,https://support.mozilla.org/questions/1418214 1591837,1418214,2023-07-20 11:38:28 -0700,2023-07-20 14:22:11 -0700,"Not sure if helpful, but I got a new m2 mac mini and I experienced a similar issue: https://share.firefox.dev/3K7sAMC
(see also CPU usage in attached image)
May be unsurprising because I cloned my macbook pro drive over to the new computer, but adding this just in case it helps at all.
",Shivam222,false,0,0,https://support.mozilla.org/questions/1418214 1591364,1418214,2023-07-18 13:35:04 -0700,2023-07-18 13:35:04 -0700,"I have some recurring events in the calendar, but they're all ~once per week and uncorrelated with the overheating/processor use. No tasks at all.
",Shivam222,false,0,0,https://support.mozilla.org/questions/1418214 1591296,1418214,2023-07-18 07:27:17 -0700,2023-07-18 07:27:17 -0700,Do you have any events or tasks that have are recurrring/repeats?
,wsmwk,false,0,0,https://support.mozilla.org/questions/1418214 1590664,1418214,2023-07-14 21:22:33 -0700,2023-07-14 21:22:33 -0700,"Thank you! Please let me know if there is additional info you need from me, happy to provide as needed. I can also switch to daily builds if there's an update shipped that you think may address this issue.
",Shivam222,false,0,0,https://support.mozilla.org/questions/1418214 1590661,1418214,2023-07-14 21:16:15 -0700,2023-07-14 21:16:15 -0700,I have updated the title to reflect the problem occurs in version 102.
,wsmwk,false,0,0,https://support.mozilla.org/questions/1418214 1590659,1418214,2023-07-14 21:02:07 -0700,2023-07-14 21:02:07 -0700,"Your issue also reported at https://www.reddit.com/r/Thunderbird/comments/14z04ky/thunderbird_115_insane_power_drawbattery_use/ is not the same as mine.
https://share.firefox.dev/3rpOdS2 points to calendar, with the majority of activity is in caldavsession and gc (memory garbage collection).
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418214 1590596,1418214,2023-07-14 11:40:30 -0700,2023-07-14 11:40:30 -0700,"Actually I also posted it on Reddit yesterday, I didn't realize that you also check there too. Summary of my troubleshooting so far was that it does also overheat/occur during troubleshooting mode, and I captured a profile that you can see at:
https://share.firefox.dev/3rpOdS2
Not sure if I'm imagining this, but the problem seems to stop sometimes when I open up Thunderbird. Again, not sure if that's true, but I have a vague feeling that it may happen more as a background process.
Thanks! Shivam
",Shivam222,false,0,0,https://support.mozilla.org/questions/1418214 1590542,1418214,2023-07-14 07:17:49 -0700,2023-07-14 07:17:49 -0700,"You haven't posted this somewhere else, correct??
I've seen this two or three times in the past 5 months, also on mac, reported as https://bugzilla.mozilla.org/show_bug.cgi?id=1839256. Though so far unclear it is strictly Mac.
A profile from you using https://support.mozilla.org/en-US/kb/profiling-thunderbird-performance will help
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418214 1590381,1418219,2023-07-13 12:51:19 -0700,2023-07-13 12:51:19 -0700,"I would also vote to return the menu bar to its original location. It seems more standard in Windows apps to have the menu bar above any toolbars. This immediately stood out as unusual to me upon loading v115. I'd like to see this change reverted or made into a setting for those who particularly want the menu bar to be below the toolbar, as that seems less typical.
",swbrains,false,2,0,https://support.mozilla.org/questions/1418219 1590378,1418219,2023-07-13 12:38:38 -0700,2023-07-13 12:38:38 -0700,"david said
The empty mail page sounds like a new issue, not related to the CSS file (?)
I believe this is true.
",allan58,false,0,0,https://support.mozilla.org/questions/1418219 1590364,1418219,2023-07-13 11:16:55 -0700,2023-07-13 11:16:55 -0700,"The empty mail page sounds like a new issue, not related to the CSS file (?)
",davidsk,false,0,0,https://support.mozilla.org/questions/1418219 1590323,1418219,2023-07-13 08:33:10 -0700,2023-07-13 08:36:18 -0700,"I spoke too soon. I open TB and it opens as expected. I exit and open it again, and the mail page is empty. I add or remove a blank like to the CSS file and open TB again, and it opens. This fix, unfortunately, is very inconsistent. Any ideas?
Umm, I reverted the changes and the issue with an empty mail page is still there. This might be a larger issue with TB.
",allan58,false,0,0,https://support.mozilla.org/questions/1418219 1590319,1418219,2023-07-13 08:23:34 -0700,2023-07-13 08:23:34 -0700,Thanks! I hope this makes it into the main branch as this was an unfortunate oversight.
,allan58,false,0,0,https://support.mozilla.org/questions/1418219 1590302,1418219,2023-07-13 05:54:03 -0700,2023-07-13 05:54:03 -0700,"Okay. I probably should have done initially, but I was in a hurry: here goes - click settings>general and scrollodown to config editor - search for toolkit.legacyUserProfileCustomizations.stylesheets and change to true - then you need the chrome folder in profile, and a userChrome.css file. - exit and restart TB and it should work, although I've sometimes found I have to restart TB twice to see changes in userChrome.css
",davidsk,false,0,0,https://support.mozilla.org/questions/1418219 1590285,1418219,2023-07-13 05:09:05 -0700,2023-07-13 05:09:05 -0700,"If you are familiar with userChrome.css, you might try this, as it works for me:
/* ####### */ @namespace html url(""http://www.w3.org/1999/xhtml""); #toolbar-menubar { order: 1; } unified-toolbar { order: 2; } #tabs-toolbar { order: 3; } If not, I'll add more instructions:
",davidsk,false,1,0,https://support.mozilla.org/questions/1418219 1590276,1418223,2023-07-13 04:20:51 -0700,2023-07-13 04:20:51 -0700,"First, check synchronization&storage to confirm that the folders are set for offline use Then click file>offline>download Once you confirm that all messages are saved, my approach is to then - create dummy Local Folders for each downloaded folder - exit thunderbird - in Window file explorer, copy the folders from the imapmail\<accountname> folders to the new Local folders. - restart TB and verify that all is well.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418223 1590243,1418226,2023-07-12 23:02:21 -0700,2023-07-12 23:02:21 -0700,"I have found the culprit: the 'tbkeys-lite' add-on took away the focus. My bad, I should have checked the functionality without any add-ons, apologies.
Disabling the add-on resolved the issue and the quickfilter works as expected.
",GAJA,false,0,0,https://support.mozilla.org/questions/1418226 1590504,1418229,2023-07-13 23:30:33 -0700,2023-07-13 23:30:33 -0700,Thanks: I have solved the problem by deleting my account altogether and reinstalling it from scratch in Thunderbird.
,peter.bavington,false,0,0,https://support.mozilla.org/questions/1418229 1590467,1418229,2023-07-13 20:25:40 -0700,2023-07-13 20:25:40 -0700,First things first. What are the account settings you are using? Then do you use an anti virus program? What is it?
There is a summary in the troubleshooting information on the help menu that you can copy and paste to make that simpler.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418229 1590260,1418229,2023-07-13 00:53:26 -0700,2023-07-13 00:53:26 -0700,"Further information: the pop3 server is shown in tools>account settings>server settings but it is not listed in tools>settings>privacy and security>passwords>saved passwords. When I try to 'get all messages' Thunderbird does nothing: no error message, nothing at all. Thunderbird does not ask me to enter a password.
",peter.bavington,false,0,0,https://support.mozilla.org/questions/1418229 1590573,1418230,2023-07-14 09:47:37 -0700,2023-07-14 09:47:37 -0700,"https://support.mozilla.org/es/questions/1418326
",pcp04,false,0,0,https://support.mozilla.org/questions/1418230 1590366,1418232,2023-07-13 11:21:48 -0700,2023-07-13 11:21:48 -0700,"What are your settings? Cox recommends: incoming imap.cox.net on 993, SSL/TLS, authentication = normal password, User Name = part of address before @; outgoing smtp.cox.net on 465, SSL/TLS or 587, STARTTLS, authentication = normal password, User Name = part of address before @. (Their instructions are not clear about the User Name format.)
State your antivirus app if it's not Windows Security, and VPN status if you have one.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418232 1590273,1418232,2023-07-13 03:57:54 -0700,2023-07-13 03:57:54 -0700,"A quick thought: possibly the login needs the domain name as well, such as jimlombardi@cox.net
",davidsk,false,0,0,https://support.mozilla.org/questions/1418232 1590529,1418236,2023-07-14 03:46:30 -0700,2023-07-14 03:46:30 -0700,"Allmail is a mirror of all mails, so if you deleted it there, it's gone, unless you have a copy elsewhere. Save those messages, if you find them, by copying to a Local Folder.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418236 1590518,1418236,2023-07-14 01:48:32 -0700,2023-07-14 01:48:32 -0700,Thanks David. I think there is something about the way All Mail works that I don't understand. I only deleted the messages from All Mail but they have disappeared from the individual folders I had sorted them in to. I'm avoiding letting the computer that still has them go online till I can find a way to save them.
,maurielang,false,0,0,https://support.mozilla.org/questions/1418236 1590270,1418236,2023-07-13 03:53:53 -0700,2023-07-13 03:53:53 -0700,"My suggestion is to unsubscribe from AllMail folder. Gmail keeps that folder to reflect every message you have, including trash and junk. Since it appears as a duplicate, it serves you little, if at all.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418236 1590274,1418240,2023-07-13 04:04:57 -0700,2023-07-13 04:04:57 -0700,"Questo è solo un forum per gli utenti, nessuno fa supporto telefonico.
Per il tuo problema sarebbe utile se potessi aggiungere uno screenshot del problema oscurando eventuali dati personali.
",@next,false,0,0,https://support.mozilla.org/questions/1418240 1590537,1418241,2023-07-14 06:41:44 -0700,2023-07-14 06:42:08 -0700,"OK, think I have found a work around for me on this. Normally, In syncronisation & storage, I normally have the tick removed for ""Keep messages in all folders for this account on this computer"". This is just due to the large amount of emails stored. I only experiance this issue, then ""Keep messages"" is left unticked. If I tick to store messages, I do not experiance the issue in either 116 or 115.
",mrm.one,false,0,0,https://support.mozilla.org/questions/1418241 1590279,1418242,2023-07-13 04:45:19 -0700,2023-07-13 04:45:19 -0700,"If the domain and email did not change, then your access to the old Godaddy messages would be via Godaddy's cpanel access to the account, using the embedded file manager. From there, you could download the folders to PC.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418242 1590301,1418243,2023-07-13 05:52:29 -0700,2023-07-13 05:52:29 -0700,You are welcome.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418243 1590294,1418243,2023-07-13 05:26:36 -0700,2023-07-13 05:26:36 -0700,It works now! Thank you!
,kreibich1,false,0,0,https://support.mozilla.org/questions/1418243 1590289,1418243,2023-07-13 05:20:44 -0700,2023-07-13 05:20:44 -0700,"Okay. I probably should have done initially, but I was in a hurry: here goes - click settings>general and scrollodown to config editor - search for toolkit.legacyUserProfileCustomizations.stylesheets and change to true - then you need the chrome folder in profile, as you did, and a userChrome.css file, as you did. - exit and restart TB and it should work, although I've sometimes found I have to restart TB twice to see changes in userChrome.css
",davidsk,false,2,0,https://support.mozilla.org/questions/1418243 1590288,1418243,2023-07-13 05:16:53 -0700,2023-07-13 05:16:53 -0700,"Hi David,
thanks for your answer. I couldn't find this userChrome.css file in my Thunderbird or it's profile. I have created one in ""chrome"" folder with the content you've provided, but nothing changed. I also moved it to profile folder, still no change. Can you explain me a bit more?
Thank you.
",kreibich1,false,0,0,https://support.mozilla.org/questions/1418243 1590286,1418243,2023-07-13 05:10:03 -0700,2023-07-13 05:10:03 -0700,"If you are familiar with userChrome.css, you might try this, as it works for me:
/* ####### */ @namespace html url(""http://www.w3.org/1999/xhtml""); #toolbar-menubar { order: 1; } unified-toolbar { order: 2; } #tabs-toolbar { order: 3; } If not, I'll add more instructions:
",davidsk,false,1,0,https://support.mozilla.org/questions/1418243 1590305,1418245,2023-07-13 06:01:00 -0700,2023-07-13 06:01:00 -0700,I will answer as simply as possible: This assumes all is working as desired in old profile. - exit thunderbird on old pc - copy c:\users\<yourid>\appdata\roaming\thunderbird to USB - install TB on new pc and exit - copy the USB folder to c:\users\<yourid>\appdata\thunderbird (this may prompt for overwrites. allow) - start tb on new PC and all should be there.
,davidsk,false,1,0,https://support.mozilla.org/questions/1418245 1590304,1418248,2023-07-13 05:57:29 -0700,2023-07-13 05:57:29 -0700,"In the account pane, click 'manage identities. You can create settings for each alias, plus a separate sig, if desired for each.
",davidsk,false,1,0,https://support.mozilla.org/questions/1418248 1590311,1418252,2023-07-13 07:17:37 -0700,2023-07-13 07:17:37 -0700,"Ciao, Alcune domande:
Ti suggerisco anche di leggere questa discussione: https://forum.mozillaitalia.org/index.php?topic=69245.0
",@next,false,0,0,https://support.mozilla.org/questions/1418252 1590391,1418254,2023-07-13 13:57:26 -0700,2023-07-13 13:57:26 -0700,The solution was simple. Right click the downloaded <Thunderbird Setup 115.0.exe> and select <Run as administrator>
,Rogerh_1,false,0,0,https://support.mozilla.org/questions/1418254 1590368,1418255,2023-07-13 11:25:11 -0700,2023-07-13 11:25:11 -0700,"You might try checking synchronization&storage to confirm the folders can be used offline. then, click file>offline>download and then, while offline, copy from the IMAP folder to the local folder.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418255 1590547,1418260,2023-07-14 07:56:11 -0700,2023-07-14 07:56:11 -0700,100% excellent! Many thanks!
,RWM2,false,0,0,https://support.mozilla.org/questions/1418260 1590464,1418260,2023-07-13 20:18:56 -0700,2023-07-13 20:18:56 -0700,"RWM2 said
Also, FWIW, the icon for 'Trash' is no longer a 'wastebasket, it is a 'folder'.
And that is the issue.
Use this addon to reset the special flag on the folder. https://addons.thunderbird.net/en-us/thunderbird/addon/folderflags/
",MattAuSupport,false,1,0,https://support.mozilla.org/questions/1418260 1590316,1418260,2023-07-13 08:16:01 -0700,2023-07-13 08:16:01 -0700,"Also, FWIW, the icon for 'Trash' is no longer a 'wastebasket, it is a 'folder'.
",RWM2,false,0,0,https://support.mozilla.org/questions/1418260 1590359,1418263,2023-07-13 11:05:34 -0700,2023-07-13 11:05:34 -0700,Accounts can be rearranged by drag and drop in the left pane of Account Settings.
,sfhowes,false,0,0,https://support.mozilla.org/questions/1418263 1590471,1418265,2023-07-13 20:36:33 -0700,2023-07-13 20:36:33 -0700,"You're right, it's probably not the most commonly used feature, but some people absolutely need it. Moving messages between accounts is one of two reasons that I still have Thunderbird installed (the other one being stripping attachments from Gmail messages).
I have suspected that moving/deleting is bug prone (been paranoid about it since the ""delete"" bug on the early generations of iPhones, which also archived messages instead of deleting) and have developed perhaps an unnecessarily obsessive protocol for it. I have two Gmail labels in each of the accounts: From Account 1, To Account 1 in one account From Account 2, and to Account 2 in the other. I use Thunderbird to copy the messages to these folders and then verify that everything is correct in the destination account via Gmail in a browser tab. Then I use a second Gmail tab to delete the original messages. It takes like 6 steps when it should only take 1.
I'm happy to post in the feedback forum. Is that under Community or Discussions? Are there subforums or do you just post a thread in https://connect.mozilla.org/t5/discussions/bd-p/discussions ? A bit complicated for an open-source project. I guess that's what happens when a non-profit foundation starts raking in a billion dollars a year in revenue.
",UserUserUserUser,false,0,0,https://support.mozilla.org/questions/1418265 1590462,1418265,2023-07-13 20:14:36 -0700,2023-07-13 20:14:36 -0700,"I am not going to debate the topic. It is how it is and as this is a support forum that has to be the starting point of discussion. If you want something else to happen, I suggest you either take your request to the appropriate feedback forum, or file an enhancement bug request.
One thing I do think I need to point out is IMAP itself is not really meant for moving messages from one account to another. That is why messages so often simply don't make the move at all and are lost, not archived as in your use case, but lost. Despite there being a cottage industry in moving mail account data using Thunderbird and IMAP it is actually a rather poor idea for more than a few messages at a time. See https://mzl.la/3SJabHU for reported bugs.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418265 1590448,1418265,2023-07-13 19:24:19 -0700,2023-07-13 19:24:19 -0700,"Look, you're not telling us anything new here. I've been reading these excuses for 19 years. The reality is that Gmail is one the biggest email providers on the planet. No, it's not standard IMAP. Duh. It's Gmail. It's ""email +"". We all know that, sir. Gmail was not built for Thunderbird's ""move message from account A to account B"" feature. It's the other way around, Thunderbird was built to serve all email users, including Gmail users. But the feature is broken. It's not moving anything. It's creating duplicate documents in people's accounts, a true management hell for people who mean it when they choose ""move"" instead of ""copy."" So don't call it ""move"" if it's not moving for 30% of the world's inboxes. And please don't tell us we're holding it wrong. The users shouldn't have to do a special dance just because they use a certain email provider.
Including a setting specific for Gmail accounts in Thunderbird settings would solve this problem instantly and save a lot of people from a lot of pain. Thunderbird knows how to delete messages. This situation is not out of Thunderbird's realm of capabilities. All that's needed is a simple checkbox option in the Settings (e.g. ""Enable 'True moving' when moving messages from a Gmail account"") and then an 'if this, then that action', according to which ""move"" will mean ""copy, archive, and delete"" when dealing with Gmail accounts.
There may be simpler, more elegant ways of solving this issue (anything is better than telling users to fuck off). But what do I know, I'm not even a developer, just a dumb Gmail user.
",UserUserUserUser,false,0,0,https://support.mozilla.org/questions/1418265 1590437,1418265,2023-07-13 18:33:28 -0700,2023-07-13 18:33:28 -0700,"Thunderbird work within the rather bizarre implementation of IMAP Google uses. The illogical actions you observe are a direct result of your and googles setting on the web site.
Gmail uses Labels to define folders. That is not how IMAP works, it uses real folders with real emails in them. Gmail also uses all mail to hold all of your mail. All folders are built on the fly using the labels attached to the emails in the all mail folder.
You see the mail as archived as Google remove the labels, but keeps the mail in the all mail folder. You might want to try some of the settings here https://mail.google.com/mail/u/0/#settings/fwdandpop to see if you can get google to behave as you would like. Perhaps changing the action when the last visible folder is removed might help. But you might have to hide the all mail folder in the Labels section at google https://mail.google.com/mail/u/0/#settings/labels
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418265 1590534,1418267,2023-07-14 04:54:13 -0700,2023-07-14 04:54:13 -0700,What is the bug? The changes in appearance were intentional.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418267 1590531,1418267,2023-07-14 04:18:14 -0700,2023-07-14 04:18:14 -0700,"I found the setting for this, ""Hide system window titlebar"". Needs to be unchecked.
However I have opened a bug report, the application should respect user's preferences, not force their own.
",lucian1,false,0,0,https://support.mozilla.org/questions/1418267 1590370,1418267,2023-07-13 11:30:52 -0700,2023-07-13 11:30:52 -0700,"If you were using userChrome.css, it is still used, but the 'rules' have changed and I, like you, am still figuring them out. User css customizations were never officially supported.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418267 1590325,1418267,2023-07-13 09:02:35 -0700,2023-07-13 09:02:35 -0700,"Apologies for the typos, tried to correct them, but forum won't let me.
",lucian1,false,0,0,https://support.mozilla.org/questions/1418267 1591017,1418269,2023-07-16 22:12:44 -0700,2023-07-16 22:12:44 -0700,"Hi:
To make the menu bar visible at all times in Windows and Linux (no need for this in macOS) ""App Menu i.e. ≡"" > View > Toolbars > tick ""Menu Bar""
hope that helps!
...Roland
",rtanglao,false,0,0,https://support.mozilla.org/questions/1418269 1590380,1418269,2023-07-13 12:44:48 -0700,2023-07-13 12:44:48 -0700,"Ok, it is not there initially, but you must create it. My apologies. And you must also create the userChrome.css in text editor (be sure that it is not userChrome.css.txt. and not userchrome.css. ) I regret my oversight.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418269 1590377,1418269,2023-07-13 12:25:21 -0700,2023-07-13 12:25:21 -0700,"Dear David,
I could put it on true but the rest I couldnt find the rest. I use Firefox, Where do I find chrome folder in profile, and a userChrome.css file and the rest? Can you say it in Dutch?
Kind regards,
Paulien de Jongh
",jonghpde,false,0,0,https://support.mozilla.org/questions/1418269 1590356,1418269,2023-07-13 11:02:05 -0700,2023-07-13 11:02:05 -0700,"- click settings>general and scrollodown to config editor - search for toolkit.legacyUserProfileCustomizations.stylesheets and change to true - then you need the chrome folder in profile, and a userChrome.css file. - exit and restart TB and it should work, although I've sometimes found I have to restart TB twice to see changes in userChrome.css - Below is content for userChrome.css
/* ####### */ @namespace html url(""http://www.w3.org/1999/xhtml""); #toolbar-menubar { order: 1; } unified-toolbar { order: 2; } #tabs-toolbar { order: 3; } ",davidsk,false,0,0,https://support.mozilla.org/questions/1418269
1590369,1418271,2023-07-13 11:26:50 -0700,2023-07-13 11:26:50 -0700,The 'rules' for userChrome.css have changed. I also had custom settings that no longer work. Figuring out the new syntax is needed.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418271 1590337,1418271,2023-07-13 09:48:54 -0700,2023-07-13 09:48:54 -0700,"Note: the numbered lines actually begin with a hash ""#"".
",PaulJayD,false,0,0,https://support.mozilla.org/questions/1418271 1590360,1418273,2023-07-13 11:07:27 -0700,2023-07-13 11:07:27 -0700,"Yes, some styling has changed, a lot of it actually. No, the userChrome.css is not being ignored, as some settings do work. My guess (just mine, I'm not a decision-maker) is that this will evolve over time. I also had many settings that do not work for now.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418273 1590559,1418274,2023-07-14 09:10:02 -0700,2023-07-14 09:10:02 -0700,"Thank you, Matt! What i could do is simply restore the addressbook and locally stored emails and their registration from Time Machine. I replaced the newly installed files with the old ones. I am lacking 24 hours of mail but that is a huge difference to loosing everything!
thank you for your concern! Appreciated.
",martin353,false,0,0,https://support.mozilla.org/questions/1418274 1590445,1418274,2023-07-13 19:13:09 -0700,2023-07-13 19:13:09 -0700,"MSF file have only even been an index into the local copies store, or if you have setting for no local copies it is loaded directly from the mail server (IMAP) In neither case should they ever be required. Generally they are considered a cache and are routinely deleted to fix issues with the display of local mail, even the fix option on the right click properties menu simply rebuilds those MSF filers from the source. If you do not have the source than they will rebuild empty.
As far as local folders go (as in the account) the MSF files contain no mail at all, only the information about the mail to populate the message lists. Clicking on a message in the list will access another file entirely for the message contents.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418274 1590358,1418275,2023-07-13 11:04:59 -0700,2023-07-13 11:04:59 -0700,"Eventually, it will be an automatic process if that is your Thunderbird setting. My advice for now is to do a backup of your profile if you have any concerns on loss of feature or data.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418275 1590392,1418280,2023-07-13 14:18:59 -0700,2023-07-13 14:18:59 -0700,You're welcome. I was glad to assist.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418280 1590389,1418280,2023-07-13 13:35:02 -0700,2023-07-13 13:35:02 -0700,That did the trick. Deleted profile and started a new one . Thank you
,tdonahue1,false,0,0,https://support.mozilla.org/questions/1418280 1590383,1418280,2023-07-13 12:54:27 -0700,2023-07-13 12:54:27 -0700,"I can't be certain, but it appears you may have unintentionally copied your profile into your mail folder, causing those files to appear as part of your email account. If you exit Thunderbird and look at the profile from windows File Explorer, you can delete them there and they should stay gone. Not sure what happened specifically, but that profile has been modified. I think it's an easy fix.
",davidsk,false,1,0,https://support.mozilla.org/questions/1418280 1590463,1418283,2023-07-13 20:16:37 -0700,2023-07-13 20:16:37 -0700,F10 also works.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418283 1590382,1418283,2023-07-13 12:52:04 -0700,2023-07-13 12:52:04 -0700,Nevermind -- I just realized you can access the menu bar while hidden by using the Alt key (on a Windows keyboard).
,swbrains,false,0,0,https://support.mozilla.org/questions/1418283 1592878,1418285,2023-07-26 01:18:42 -0700,2023-07-26 01:18:42 -0700,"Hi Ron
This support article should help:
https://support.mozilla.org/en-US/kb/installing-thunderbird-linux
",plwt,false,0,0,https://support.mozilla.org/questions/1418285 1590593,1418289,2023-07-14 11:00:08 -0700,2023-07-14 11:00:08 -0700,"> As far as the German Comm is concerned, they are more than specially conceited and arrogant, they think they know everything better.
I have never heard this said about that forum. Perhaps your language is one reason why there is not direct access to developers?
I understand your logic about not seeing a problem with version 102. Regardless, there are now over 150,000 users on version 115, and there have been 50,000 users on beta for roughly six months, so it is not a forgone conclusion that version 115 has a bug in this area. There might be a bug, or there might not. Not possible to say without details of your configuration.
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418289 1590591,1418289,2023-07-14 10:54:06 -0700,2023-07-14 10:54:06 -0700,"I have Outlook accounts, yes, but that can NOT be the cause, otherwise the current problem would also occur in the old TB versions, which is NOT the case, so I'm back to the old 102.13.0 version. As far as the German Comm is concerned, they are more than specially conceited and arrogant, they think they know everything better. If I could find an e-mail address for the developers, I would write to them about the crap they build, but you can't find anything, and they probably know why.
",Internetarchiv53,false,0,1,https://support.mozilla.org/questions/1418289 1590589,1418289,2023-07-14 10:47:39 -0700,2023-07-14 10:47:39 -0700,"Since January 1 there are no new open bug reports about passwords that match your description.
But perhaps you are using office365 accounts? https://bugzilla.mozilla.org/show_bug.cgi?id=1831260
BTW, as I understand it some group years ago decided https://www.thunderbird-mail.de/home/ is to be the ""official"" site for German support, and they do an excellent job. So no one is ignoring German users.
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418289 1590553,1418289,2023-07-14 08:23:16 -0700,2023-07-14 08:23:16 -0700,@ david Well then they should take care of it and the immediate is NOT usable anyway.
,Internetarchiv53,false,0,0,https://support.mozilla.org/questions/1418289 1590425,1418289,2023-07-13 17:42:07 -0700,2023-07-13 17:43:13 -0700,"Internetarchiv53 said
Sorry if it sounds harsh, but I'm pissed off, Mozilla has been driving TB and FDF more and more against the wall for years. NO improvements just crap.
Not sure what you are referring to for FDF as the correct abbreviation for Firefox is Fx (not FF as many newer users think), however Thunderbird has not been a Mozilla product for quite a few years now. Mozilla has been generous in providing a place here for the Thunderbird community and users to get support since I think it was April 2014 or 2015 as I forget.
",James,false,0,1,https://support.mozilla.org/questions/1418289 1590388,1418289,2023-07-13 13:27:49 -0700,2023-07-13 13:27:49 -0700,"I regret you are having this problem. New releases always have some bugs, even after months of beta testing. What is a surprise to me is that you are the first to report this particular issue. Overall, feedback has been positive. Thank you for sharing this feedback.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418289 1590532,1418292,2023-07-14 04:39:06 -0700,2023-07-14 04:39:06 -0700,David: As suspected...thanks for input...
,brantmercer,false,0,0,https://support.mozilla.org/questions/1418292 1590393,1418292,2023-07-13 14:22:48 -0700,2023-07-13 14:22:48 -0700,"Not yet. Use of CSS is not officially supported, and 115 supports some, but not all, of prior CSS due to extensive new code (which was one of the goals). Discovering and sharing tips and tricks with those who use CSS will take time. Thanks for posting.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418292 1590434,1418295,2023-07-13 18:25:01 -0700,2023-07-13 18:25:01 -0700,"I suggest you try filtering the messages. https://support.mozilla.org/kb/organize-your-messages-using-filters
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418295 1590630,1418296,2023-07-14 17:37:29 -0700,2023-07-14 17:37:29 -0700,"oauth uses tokens. Once you use your password in the initial authorization, there is no further use of that password, all future interactions with the server are managed and authorized through the generated tokens.
My guess is, and it has to be a guess as I really only know you are using gmail, is that
I have tried everything I know to log in to server but nothing works. I have been usingThunderbird for many may years and do not wish to change the email address. Cannot figure out if my name is not what is on server, configuration is wrong even though it shows on IMAP as found on server, or password. When I look at password it does not show a password, just a stream of data
",Kemet,false,0,0,https://support.mozilla.org/questions/1418296 1590533,1418296,2023-07-14 04:45:36 -0700,2023-07-14 04:45:36 -0700,"Hello Matt
I am at a loss to know what I have done wrong.
I have deleted Thunderbird from my Mac and reinstalled. The Set Up Exisiting Email address page comes up. Name, address, password filled in and available configurastion found in ISP server. Select 'Done' and message is ""Unable to Log in at server. Possible wrong configuration, username or password. ""
I am not sure password is correct. Is there any way I can edit or change password?
",Kemet,false,0,0,https://support.mozilla.org/questions/1418296 1590523,1418296,2023-07-14 02:53:05 -0700,2023-07-14 02:53:05 -0700,Yes authentication method is set to OAuth2. Connection method SSL/TLS
,Kemet,false,0,0,https://support.mozilla.org/questions/1418296 1590443,1418296,2023-07-13 19:07:24 -0700,2023-07-13 19:07:24 -0700,Is your authentication method in account settings set to oauth2? It needs to be.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418296 1590455,1418299,2023-07-13 19:39:00 -0700,2023-07-13 19:39:00 -0700,You are best advised to move them to a folder in the Thunderbird Local Folders account. This is storage only on your device. So there is no link to the originating account. But you are responsible for not loosing them should your hard disk fail or the like.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418299 1590433,1418304,2023-07-13 18:23:08 -0700,2023-07-13 18:23:08 -0700,click on the date heading at the top of the list. A second click reverses the sort order.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418304 1592102,1418306,2023-07-21 22:02:10 -0700,2023-07-21 22:21:09 -0700,"Hello, i'm facing the same issue where the most recent mails. Also, in the 115.0.1 64-bit, the links in the mails are not clickable to open. It needs to be copied and pasted in the URL bar to open them. Please fix it.
/edit hidden spam link with comma at Hello,
Unfortunately 115.0.1 does not appear to have resolved the issue....
,hjauman,false,0,0,https://support.mozilla.org/questions/1418306 1591319,1418306,2023-07-18 08:21:36 -0700,2023-07-18 08:21:36 -0700,"hjauman said
When I click to the inbox off one of my gmail accounts it does not display to the last message received. Thunderbird opens to a message about 1/4 up into my inbox. James
I've seen this reported before. Please check 115.0.1 when it releases later this week.
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418306 1590628,1418306,2023-07-14 17:23:40 -0700,2023-07-14 17:23:40 -0700,"Thanks Wayne, hopefully the fix wont be to far away
",hjauman,false,0,0,https://support.mozilla.org/questions/1418306 1590541,1418306,2023-07-14 07:14:20 -0700,2023-07-14 07:14:20 -0700,There is a recent bug report on this. Hopefully to be solved in the next couple weeks.
,wsmwk,false,0,0,https://support.mozilla.org/questions/1418306 1590465,1418306,2023-07-13 20:20:37 -0700,2023-07-13 20:20:37 -0700,"Sorry that doesn't fix the problem,
I already have the sort set so the newest(by date/time) appears down the bottom. So when I go and click in another inbox then come back and click on(the problem inbox) I'm not automatically take to the most recent email.
Hope that makes sense
",hjauman,false,0,1,https://support.mozilla.org/questions/1418306 1590431,1418306,2023-07-13 18:11:55 -0700,2023-07-13 18:11:55 -0700,Try going over to the Date column and clicking somewhere near the time. There will be a sudden rearrangement of messages. If it is not the way you want it (latest first or earliest first) click again and it will reverse.
,danawilson001,false,1,0,https://support.mozilla.org/questions/1418306 1590499,1418307,2023-07-13 22:37:09 -0700,2023-07-13 22:37:09 -0700,Note: You right click the toolbar and select menu bar from the menu to enable it permanently
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418307 1590497,1418307,2023-07-13 22:25:18 -0700,2023-07-13 22:25:18 -0700,"Thank you very much you're life saver, this is what I need.
",rantarou.uai,false,0,0,https://support.mozilla.org/questions/1418307 1590493,1418307,2023-07-13 22:22:17 -0700,2023-07-13 22:22:17 -0700,"I must admit I have never used that option. I use the option in the filters dialog, that way I can select the filter to run and the folder I want to use.
However it is still on the classic menu bar, just not the ""app"" menu. Press F10 to see the classic menu bar. (I always have it turned on.) There are just so many things not on the new flashy classy modern and somewhat dumb layout.
I am still waiting to figure out how to fix supernova to something acceptable to me before considering accepting an upgrade. So far it is not looking good.
",MattAuSupport,false,1,0,https://support.mozilla.org/questions/1418307 1590489,1418307,2023-07-13 22:04:03 -0700,2023-07-13 22:05:25 -0700,"thanks for your reply matt, for your information i share screenshot on current 'tools' menu, on previous version there is a function/menu called ""Run Filters on Folder"", but in this version (115) it's not there anymore. I just asked if the function/menu is removed or just relocated to other menu.
I've about 50 filters on mail account, it will be problem if i should run it one-by-one with ""message filter""
",rantarou.uai,false,0,0,https://support.mozilla.org/questions/1418307 1590442,1418307,2023-07-13 19:06:38 -0700,2023-07-13 19:06:38 -0700,"I do not have 115, but I have the daily build of 117 an the find filters on folder is certainly in that version and my 102 version. So I see no reason if would be removed from the one in the middle.
Perhaps the issue is the size of the window. Try clicking on the maximize button in the dialog and see if it appears then.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418307 1590522,1418311,2023-07-14 02:52:54 -0700,2023-07-14 02:52:54 -0700,"Hi Matt
I have tried rebuilding the message index by using the repair folders button numerous times but there is no change in the displayed emails.
I will recheck my antivirus as it has been the same one I've used for years but maybe there has been a change due to updates. I will come back with an update after I've checked.
Re the calendar, thanks for the update.
",danno59,false,0,0,https://support.mozilla.org/questions/1418311 1590458,1418311,2023-07-13 19:43:35 -0700,2023-07-13 19:43:35 -0700,"All of the issues you describe bar the last I would tend to attribute to an antivirus product if one is installed. They are well known to cause such issues.
The garbage appearance can usually be mitigated by right clicking the folder selecting properties and then the repair button (that rebuilds the message index only). But it is probably better in the long term to put an exception in your anti virus for scanning in the Thunderbird profile folder while it is running.
My understanding of the u0pdating of the day in calendar is it is a bug that is being addressed, until them you will need to restart Thunderbird each day to force the issue.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418311 1590491,1418314,2023-07-13 22:17:52 -0700,2023-07-13 22:17:52 -0700,"mdennisburns said
(1) I'm trying to create an account. When the form gives me the option of using my existing email address, does it mean the address I've been using with another service?
Yes it does.
I'm getting an alert that says: ""Unable to log in at server. Probably wrong configuration, username or password.
For the big players like outlook, yahoo GMS etc generally that error means your antivirus product is blocking the connection to the internet. For more esoteric providers it can mean what it says..
(2) I thought I was already logged in. However, the page I saw looked nothing at all like the page shown in ""Getting Started with the Thunderbird main window (Supernova and newer)."" (See attachment.) So the instructions in that article were of no use.
As you have not configured an account successfully then the application has nothing to show you and can not interact with your mails so can't build list or import your contacts.
In short, I'm completely at sea. I would like to try Thunderbird, but have no idea how to get started. I'm obviously doing something wrong.
Well move back to creating or adding your account to Thunderbird. That is the first and most important step.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418314 1590517,1418318,2023-07-14 01:29:39 -0700,2023-07-14 01:29:39 -0700,E-posta hizmeti aldığınız firmadan destek almanız gerekiyor.
,maxcoder,false,0,0,https://support.mozilla.org/questions/1418318 1590516,1418320,2023-07-14 01:29:32 -0700,2023-07-14 01:29:32 -0700,E-posta hizmeti aldığınız firmadan destek almanız gerekiyor.
,maxcoder,false,0,0,https://support.mozilla.org/questions/1418320 1590670,1418322,2023-07-15 02:23:29 -0700,2023-07-15 02:23:29 -0700,"Ak ste si istý, že zadávate správne heslo, potom si prekontrolujte (zmeňte) nastavenie IMAP a SMTP. Varianty nastavenia zabezpečenia a portov sú následovné:
pre SMTP: SSL 465 nebo TLS 587 pro IMAP: SSL 993 nebo TLS 143
",Ansamb,false,0,0,https://support.mozilla.org/questions/1418322 1590584,1418324,2023-07-14 10:36:52 -0700,2023-07-14 10:36:52 -0700,"Grazie mille! Mentre hai scritto, sono riuscito a trovare con Nvda tutte le Opzioni, ho riipristinato l'ordine delle colonne ed ora va OK; l'unica cosa è che devo trovare il modo di trascinare le colonne che ho scelto per metterle dove desidero, ora comunque vanno bene dove sono. Nel caso trovassi una maniera particolare, lo farò sapere, potrebbe essere utile a tutti. Nel frattempo dico che, una volta che usando Tab si arriva al Pulsante per il Filtro Veloce, dopo tale Pulsante c'è il Pulsante per ""L'Opzione di Visualizzazione elenco Messaggi"", ancora un Tab ed avremo il Pulsante per ""Attivare/Disattivare le Discussioni""; proprio da qui, si dovrà usare la freccia orizzontale per trovare tutte le Opzioni Necessarie legate ad ""Ordina per"" e si troverà tutto ciò che hai citato tu. L'unico problema è come far interagire questi Pulsanti con il Trascinamento del Mouse di Nvda, ci proverò e farò sapere. Grazie ancora!
",barramaurizio68,false,1,0,https://support.mozilla.org/questions/1418324 1590578,1418324,2023-07-14 09:56:51 -0700,2023-07-14 09:56:51 -0700,"Il metodo è più o meno lo stesso che valeva nelle precedenti versioni:
Ti ringrazio moltissimo per la risposta. Avevo letto degli Aggiornamenti ancora disponibili per la 102, ho voluto testare la 115, essendo amante delle novità :) Vediamo se qualcuno può rispondermi, scriverò anche sul Forum Italiano. Però, a questo punto, potresti dirmi come le sposteresti tu, senza considerare i Lettori di Schermo? Descrivilo, se puoi, in dettaglio, intanto io mi interfaccio con i vedenti sempre e dunque conosco Mouse e posso anche provare a simularlo da tastiera. Ancora grazie di tutto!
",barramaurizio68,false,0,0,https://support.mozilla.org/questions/1418324 1590545,1418324,2023-07-14 07:45:40 -0700,2023-07-14 07:45:40 -0700,"Ciao, mi spiace ma non sono pratico di lettori di schermo come Nvda. Se non ricevi altre risposte da altri utenti del forum, ti suggerisco di chiedere sul forum di Mozilla Italia all’indirizzo https://forum.mozillaitalia.org/
Personalmente posso soli dirti che avresti potuto attendere prima di passare alla versione 115. Sia perché è estremamente recente e quindi potenzialmente più instabile, sia perché la precedente 102 sarà ancora supportata per qualche tempo.
",@next,false,0,0,https://support.mozilla.org/questions/1418324 1591425,1418326,2023-07-18 16:57:54 -0700,2023-07-18 16:57:54 -0700,"Hola, Entiendo, como es la misma cuenta por lo tanto es el mismo servidor y funciona con otras 2 PCs queda comprobado que el servidor soporta las etiquetas del Thunderbird, otras recomendaciones no tengo, quizás podrías probar borrar una etiqueta y crearla manualmente en el Thunderbird que no se sincroniza, mas información sobre esto: https://bugzilla.mozilla.org/show_bug.cgi?id=344450 http://kb.mozillazine.org/Tags Saludos
",pcp04,false,0,0,https://support.mozilla.org/questions/1418326 1591016,1418326,2023-07-16 21:58:52 -0700,2023-07-16 21:58:52 -0700,"Hola, los dos usuarios del tercer pc tienen la misma cuenta que las 2 primeras. Las etiquetas son exactamente las mismas. Lo que hizo fue copiar en el fichero prefs.js las lineas tag exactamente iguales Cualquier pregunta más, díganme. Muchas gracias y saludos
",McANGULO,false,0,0,https://support.mozilla.org/questions/1418326 1590571,1418326,2023-07-14 09:43:05 -0700,2023-07-14 09:43:05 -0700,"Hola, Entiendo que la tercera PC tiene una cuenta distinta que la 2 primeras, pero son todas del mismo servidor de correo? si algunos de los usuarios creo algún tag el resto de los usuarios también debe crearlos igual forma y nombre para se puedan sincronizar Saludos
",pcp04,false,0,0,https://support.mozilla.org/questions/1418326 1592468,1418328,2023-07-24 01:31:25 -0700,2023-07-24 01:31:25 -0700,"Just crashed again and I was sure I was in troubleshooting mode at the time.
https://crash-stats.mozilla.org/report/index/dd4a7217-edf6-48f3-b53f-a27c60230724#tab-details
",dsr2,false,0,0,https://support.mozilla.org/questions/1418328 1592467,1418328,2023-07-24 01:14:17 -0700,2023-07-24 01:14:17 -0700,"Sorry about the delay in replying
> Do you have the backups enabled in the import export tools add-on you have installed?
No. I've also checked all the other addon, and none seem to have any periodic function.
",dsr2,false,0,0,https://support.mozilla.org/questions/1418328 1591895,1418328,2023-07-20 18:38:56 -0700,2023-07-20 18:38:56 -0700,"Matt said
It would be interesting to know if you have the backup part of the import export tools enabled as that is one of the things that would kick off once a day. IS is also a JavaScript that runs in a recursive manner so could easily run into memory issues. This would be especially so if there are physical errors in some of the store files on disk.
dsr2 said
Been running in Troubleshoot mode for 2 days now and no crashes. :) So whilst this is good, what do I do now to safely return to none Troubleshoot mode please ?
Do you have the backups enabled in the import export tools add-on you have installed?
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418328 1591476,1418328,2023-07-19 01:24:45 -0700,2023-07-19 01:24:45 -0700,"Been running in Troubleshoot mode for 2 days now and no crashes. :) So whilst this is good, what do I do now to safely return to none Troubleshoot mode please ?
",dsr2,false,0,0,https://support.mozilla.org/questions/1418328 1591097,1418328,2023-07-17 09:58:45 -0700,2023-07-17 09:58:45 -0700,Try Help > Troubleshoot mode please.
,wsmwk,false,0,0,https://support.mozilla.org/questions/1418328 1591055,1418328,2023-07-17 06:34:32 -0700,2023-07-17 06:34:32 -0700,"Crashed again this afternoon (I wasn't in work this morning) with all my addons disabled.
https://crash-stats.mozilla.org/report/index/6bb9a54e-aaaa-4f64-baf0-bcf300230717
What's the next step please ?
",dsr2,false,0,0,https://support.mozilla.org/questions/1418328 1590878,1418328,2023-07-16 04:09:40 -0700,2023-07-16 04:09:40 -0700,Definitely give it a couple more days and then let us know the results.
,wsmwk,false,0,0,https://support.mozilla.org/questions/1418328 1590857,1418328,2023-07-16 01:52:18 -0700,2023-07-16 01:52:18 -0700,"Extensions disabled and no crash so far this morning.
Addons I have are
Addon Compatibility Check Folder Account ImportExportTools NG LookOut (fix version) Provider for Google Calendar Quick Folder Move Signature Switch
I'm guessing the best thing to do is to leave it another 48 hours to be sure it's not going to crash and then enable the extensions one by one, a day at a time, until it does crash ?
",dsr2,false,0,0,https://support.mozilla.org/questions/1418328 1590785,1418328,2023-07-15 17:07:47 -0700,2023-07-15 17:07:47 -0700,It would be interesting to know if you have the backup part of the import export tools enabled as that is one of the things that would kick off once a day. IS is also a JavaScript that runs in a recursive manner so could easily run into memory issues. This would be especially so if there are physical errors in some of the store files on disk.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418328 1590691,1418328,2023-07-15 05:34:51 -0700,2023-07-15 05:34:51 -0700,"You have several add-ons installed. Please disable them all. Does the crashing stop?
If it does not stop, what happens if you start Thunderbird in troubleshoot mode? https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418328 1590669,1418328,2023-07-15 02:04:30 -0700,2023-07-15 03:45:27 -0700,"Matt two from earlier this week
bp-b3e32c43-f6b6-4eb2-825a-794510230714 bp-432077dd-2b71-4c41-bd04-ae08d0230713
What's odd is they seems to be Out of memory errors but I can see the Virtual memory is reporting ridiculous values for virtual memory e.g. 150 TB, so is there some underlying memory manager issue ?
As Thunderbird is running in a VM (it's all that is running BTW) I can change the amount of memory the machine has if this is a genuine out of memory error, but it's odd that it only occurs once every 24 hours.
David
",dsr2,false,0,0,https://support.mozilla.org/questions/1418328 1590639,1418328,2023-07-14 18:14:38 -0700,2023-07-14 18:14:38 -0700,"What are the crash Id's? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
With the Id's we can actually look at the uploaded crash data and make more informed suggestions.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418328 1591856,1418335,2023-07-20 13:28:45 -0700,2023-07-20 13:28:45 -0700,"Okay, the add-on, though not yet reviewed by Mozilla, can be seen here.
",gerardr,false,0,0,https://support.mozilla.org/questions/1418335 1590786,1418335,2023-07-15 17:09:15 -0700,2023-07-15 17:09:15 -0700,I suggest you publish the addon. Usage statistics from the addon site can provide some strong arguments for inclusion of features if they prove popular
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418335 1590693,1418335,2023-07-15 05:57:33 -0700,2023-07-15 05:57:33 -0700,"I will definitely check out ""Mozilla Connect"", but for the time being, I have cobbled an add-on from Dillinger's ""Preferences Button"" Thunderbird add-on, substituting the ""toSanitize()"" routine. That's actually easier to use than selecting the clear history function from the ""three-bar"" menu. I hope that the Thunderbird team does not deprecate that function call.
",gerardr,false,0,0,https://support.mozilla.org/questions/1418335 1590638,1418335,2023-07-14 18:12:50 -0700,2023-07-14 18:12:50 -0700,"I suggest you offer feedback in the feedback forum about the situation. https://connect.mozilla.org Make sure to tag any item with the Thunderbird tag.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418335 1590546,1418335,2023-07-14 07:50:26 -0700,2023-07-14 07:50:26 -0700,"Hi!
So you're saying that it'll be removed from Menubar>Tools, too? I hope not.
Yes, getting it back into settings as a default action on Thunderbird shutdown would be helpful, thanks.
",gerardr,false,0,0,https://support.mozilla.org/questions/1418335 1590540,1418335,2023-07-14 07:12:28 -0700,2023-07-14 07:12:28 -0700,I don't see this coming back as a menu item.
But would you be interested in having that in Settings as a default action on shutdown?
,wsmwk,false,0,0,https://support.mozilla.org/questions/1418335 1590543,1418339,2023-07-14 07:29:17 -0700,2023-07-14 07:29:17 -0700,"> disabling the two check boxes under account settings > Server > ""Message Storage""
i disabled both checkboxes for my multiple accounts
it does the trick; quit/exit, by either method, is immediate now -- no delay
that's changed behavior from <=v 102 -> v115. i've had those boxes checked for ages, with no significant/noticeable delays on quit/exit
is that an expected change? tbh, i've never checked that with prior version the purges were being done on exit, so it's certainly possible that NOW, with v115 it works -- and suffers the delay.
",pgnd,false,0,0,https://support.mozilla.org/questions/1418339 1590539,1418339,2023-07-14 07:10:47 -0700,2023-07-14 07:10:47 -0700,"try disabling the two check boxes under account settings > Server > ""Message Storage""
what do your results?
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418339 1590587,1418342,2023-07-14 10:43:45 -0700,2023-07-14 10:43:45 -0700,It's under Format on the Menu Bar (see picture). Press Alt if the Menu Bar is hidden.
,sfhowes,false,1,0,https://support.mozilla.org/questions/1418342 1590735,1418344,2023-07-15 09:41:39 -0700,2023-07-15 09:41:39 -0700,Also I wasn't seeing any new emails. Luckily downgrading to v102.13.0 worked fine.
,bburdette,false,0,0,https://support.mozilla.org/questions/1418344 1590706,1418345,2023-07-15 07:24:26 -0700,2023-07-15 07:24:26 -0700,"Win 11 freezes now and then. Maybe writing to the disk. Bitlocker is in use. Is this reason??? I use original windows defender antivirus. Now I put exclusion for profile storage folder default. Btw. I have six profiles, strange... I will try later this right clicking the folder name, selecting properties and then the repair button. Need to check IMAP issue.
",ajn3,false,0,0,https://support.mozilla.org/questions/1418345 1590666,1418345,2023-07-15 00:30:42 -0700,2023-07-15 00:30:42 -0700,"Generally the source appearing is caused bu interruptions to the disk when writing is occurring. Antivirus programs are by far the most common source of this sort of issue and it is why we recommend no one access scanning of Thunderbird profile files. Folk that have moved the storage location from the default hidden location tend to suffer more is what I think I am seeing.
Fixing it after the fact is a matter of right clicking the folder name, selecting properties and then the repair button.
If Thunderbird does not have a filter, it is possible that the misfiling is coming from the server if your account is imap. Outlook has something they call a priority inbox which messes with what gets to that folder. Google have an important folder which likewise messes with the inbox. There are lots of helpful and painful ""features"" on the various IMAP servers. Unfortunately they are not all made the same.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418345 1590665,1418345,2023-07-14 23:08:17 -0700,2023-07-14 23:08:17 -0700,"Matt said
What does the source of an email have to do with them being placed in folders? I am lost already.
I mean why time to time some emails looks like source code not normal text as it should. Second issue why Thunderbird moves some emails to wrong folders even there is not such filter made.
Sorry my bad english...
",ajn3,false,0,0,https://support.mozilla.org/questions/1418345 1590641,1418345,2023-07-14 18:15:52 -0700,2023-07-14 18:15:52 -0700,What does the source of an email have to do with them being placed in folders? I am lost already.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418345 1590624,1418348,2023-07-14 16:48:07 -0700,2023-07-14 16:48:07 -0700,"Thanks for this! It turns out that the Windows reinstall created a whole new user directory, and that's where the Thunderbird folder was. I'm still curious as to how the reinstall managed to import from my old profile into a new profile without any effort on my part.
",maxherr,false,0,0,https://support.mozilla.org/questions/1418348 1590561,1418348,2023-07-14 09:14:44 -0700,2023-07-14 09:14:44 -0700,I think the easiest way is to select help>(more)troubleshootinginformation and scroll down to 'profile folder' and click 'open folder'
,davidsk,false,0,0,https://support.mozilla.org/questions/1418348 1590592,1418351,2023-07-14 10:54:45 -0700,2023-07-14 10:54:45 -0700,"I had no trouble at https://www.thunderbird.net/en-US/donate/help/ If you have trouble with that page, a screen shot would be helpful. If you don't want to post it publicly, please send to wayne@thunderbird.net
Regarding postal address ... fraud is a big problem for those processing donation. So additional information is necessary to do fraud checking and thereby avoid fraudsters.
If you have additional items, the FAQ might be of help https://www.thunderbird.net/en-US/donate/#faq
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418351 1590637,1418356,2023-07-14 18:10:17 -0700,2023-07-14 18:10:17 -0700,"What version do you have? The more troubleshooting information on the help menu will display that information.
""Get messages"" I have never really understood the love folk have for that button. Thunderbird checks all accounts on startup and again on a timed interval based on the per account setting in account settings (usually 10-15 minutes) in the case of IMAP accounts many have push notifications enabled and new mail to the inbox is immediately notified.
But I digress. V102 has a get mail button on the toolbar. From what I have seen on the web https://www.thunderbird.net/en-US/ V115 does not by default. For 115 right click the toolbar and select customize and drag the button to the toolbar.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418356 1590564,1418357,2023-07-14 09:20:29 -0700,2023-07-14 09:20:29 -0700,The message you shared is a Windows message. I suggest reviewing the Windows Default App listing to verify what options are set there.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418357 1590585,1418363,2023-07-14 10:37:16 -0700,2023-07-14 10:37:16 -0700,"Please also post a screen shotof what you are seeing. Reference https://support.mozilla.org/en-US/questions/1418100
",wsmwk,false,1,3,https://support.mozilla.org/questions/1418363 1590582,1418363,2023-07-14 10:35:23 -0700,2023-07-14 10:35:23 -0700,"Are you using the recommended settings, and a secure mail key in TB in place of the account password?
https://www.att.com/support/article/dsl-high-speed/KM1010523/
If all those requirements are met, do you have an antivirus that is not Windows Security, or a VPN?
",sfhowes,false,1,0,https://support.mozilla.org/questions/1418363 1590597,1418370,2023-07-14 11:54:09 -0700,2023-07-14 11:54:09 -0700,"Those old accounts are in the profile. On uninstalling, there is a prompt, I believe, to remove data. Otherwise, it stays and a fresh install then discovers it again. Just delete the accounts and you should be ok.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418370 1592615,1418372,2023-07-24 14:44:33 -0700,2023-07-24 14:44:33 -0700,"I've been doing my part by putting a lot of bug reports into Bugzilla. If they're going to ""release"" buggy crap, then at least we should let them know about it!
I reported that the F and N functions are broken. That's after removing tbkeys-lite, which broke the Quick Filter function but had not been marked as incompatible with 115, which it is. I complained about what turned out to be the ""hide system bar"" feature, which was turned on by the upgrade even though I didn't know it existed and didn't want it (it makes moving the window much harder). And I complained that switching to a folder put you into a random spot, not where you left off or the bottom. They fixed that in 115.0.1, but only within a session; opening a folder the first time after starting T'bird still spins to a random spot, not the bottom like 102 and before. Those are just a few bugs, I'm sure, but ones I reported.
A supernova is a very large star that runs out of fuel, collapses and dies in a huge explosion. Perhaps that is a fitting name for this version. But I still prefer to call it the Hot Mess Edition.
",fred37,false,1,0,https://support.mozilla.org/questions/1418372 1592493,1418372,2023-07-24 04:11:36 -0700,2023-07-24 04:11:36 -0700,"llawson3967 said
thunderbird 115.0 is unacceptable; how can I revert to previous version?
Agree with you wholeheartedly.
",BobSmithers,false,1,0,https://support.mozilla.org/questions/1418372 1592492,1418372,2023-07-24 04:10:39 -0700,2023-07-24 04:10:39 -0700,"Thank god this worked, although TB is doing everything in their power to hide ANY mention of where the previous versions are located, because hey, install what we tell you right? For the record, they are all here:
https://archive.mozilla.org/pub/thunderbird/releases/
The ridiculous sizing/spacing options in 115 for the folder pane and message list were absolutely terrible. You had: insanely huge, still too huge, and microscopic. I was ready to switch to webmail for all 10 of my accounts instead of having to deal with that. I would rather live with zero updates for the next 10 years than have to settle for that. All topped off by the menu bar being lovingly located BELOW the toolbar. None of this is a case of ""getting used to it"", it's a case of terrible design choices.
For now I'm blocking all updates and will revisit in 6 months. With all the hype I was somewhat excited for the new version, and *some* things seemed better, but visually it was more jarring than better. (Icky search bar Ctrl K ""buttons""!!???) How about all the under the hood changes but keeping the main layout looking the same...gee there's a thought. I should have looked into it more before upgrading. I did have to re-do my toolbar buttons as almost all disappeared after the downgrade. Waiting to see if there's any other issues that pop up from the downgrade. My install isn't all that customized and I use hardly any extensions.
Good luck everyone, taste is subjective. YMMV
",BobSmithers,false,1,0,https://support.mozilla.org/questions/1418372 1591277,1418372,2023-07-18 03:51:19 -0700,2023-07-18 03:51:19 -0700,"This normally works: - exit thunderbird, then
click windows key and 'r' key Enter: thunderbird.exe -P --allow-downgrade click on 'OK'
I do not recommend this, as 102 will miss all upgrades.
",davidsk,false,1,0,https://support.mozilla.org/questions/1418372 1591171,1418372,2023-07-17 14:12:37 -0700,2023-07-17 14:12:37 -0700,"I am extremely frustrated with the breakage in 115. I know it won't revert to act like 102, but can I install 102 over it, the way I installed 115 over 102? Yes, I really should have researched the archive better when an add-on broke 102 and I wanted to reinstall, but 115 was the only ""obvious"" download.
",fred37,false,1,0,https://support.mozilla.org/questions/1418372 1590607,1418372,2023-07-14 12:33:32 -0700,2023-07-14 12:33:32 -0700,"No guarantees, Exit Thunderbird if running.
Try: computer search type: 'Run' select the 'Run' app Enter: thunderbird.exe -P --allow-downgrade click on 'OK'
Please remember that the overall design of 115 will not revert to the view of 102. My encouragement is to stay with 115 and work through the transition.
",davidsk,false,0,1,https://support.mozilla.org/questions/1418372 1590737,1418375,2023-07-15 09:47:10 -0700,2023-07-15 09:47:10 -0700,"cay2 said
Ideally, it should be possible to remove the Spaces menu and the hamburger menu in the Customize workflow, and then have the empty toolbar go away.
What you currently see in 115 is a first cut at an overall improvement. It will continue to evolve and improve, and in fact have more capability to both toolbars. However currently it is not possible to remove the Unified Toolbar.
I (like you) for several years had the mail toolbar (not menu bar) disabled. But, I have been using supernova since the beginning of the year, and I seem to have acclimated to having the toolbar. But I am mostly using Mac, where the menu bar appears by default, and so the unified/mail toolbar has been less obtrusive. So I am currently undecided as to worthwhile it will be to have an ability to remove the Unified Toolbar.
Thanks for your feedback.
",wsmwk,false,0,1,https://support.mozilla.org/questions/1418375 1590609,1418375,2023-07-14 12:43:36 -0700,2023-07-14 12:43:36 -0700,"I see what you say, so I went to Customize to see what buttons I would want to drag in there for the mail view. But none came to mind. I know how to do every action with the main menu or a context menu, and would not find a button useful.
I realize that the toolbar is useful for people who don't have a title bar in their window manager, and who need a home for the window management buttons. But I use an old-fashioned window manager and don't need those inside the app.
Ideally, it should be possible to remove the Spaces menu and the hamburger menu in the Customize workflow, and then have the empty toolbar go away.
",cay2,false,1,0,https://support.mozilla.org/questions/1418375 1590603,1418375,2023-07-14 12:26:25 -0700,2023-07-14 12:26:25 -0700,"Yes, it's new. I found it 'useless' myself, until I started populating it with functions I regularly use. Now , I can't imagine not having it. My suggestion is to try using it. Although I'm not a decision maker, I doubt this is going away. This places many functions on one row, freeing up more screen space. Please try it. Thank you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418375 1590907,1418377,2023-07-16 09:14:06 -0700,2023-07-16 09:14:06 -0700,"Thank you both for the help! I had not seen the indicator for resizing the window in the lower right corner. Both suggestions solved my immediate problem. However, I noticed that resizing columns still does not work. Will wait fixing in a next version.
",jawnobre,false,0,0,https://support.mozilla.org/questions/1418377 1590613,1418377,2023-07-14 13:43:41 -0700,2023-07-14 13:43:41 -0700,"The Saved Logins window can be resized by clicking and dragging the lower right corner (see picture), although the columns cannot be resized. For passwords that exceed the width of the Password column, a tool tip reveals the entry.
",sfhowes,false,1,0,https://support.mozilla.org/questions/1418377 1590608,1418377,2023-07-14 12:35:06 -0700,2023-07-14 12:35:06 -0700,"Thank you. Until fixed, you can rightclick on a row and then click 'edit password' to read the password.
",davidsk,false,1,0,https://support.mozilla.org/questions/1418377 1591024,1418378,2023-07-17 00:14:02 -0700,2023-07-17 00:14:02 -0700,"But now you got me interested Matt! I am in the developer toolkit but there is of course a blizzard of detail. How do I track down a specific element such as the one I am looking for, highlight active message with focus and highlight active message without focus? Wishing for an interface like firefox where you can click on an element and bring up the inspector.
",triplemaya,false,0,0,https://support.mozilla.org/questions/1418378 1591022,1418378,2023-07-16 23:45:06 -0700,2023-07-16 23:45:06 -0700,Got it. Thanks. Changing the theme to a standard Mint one solved my problem. I can do css but in this case a bit of a sledge to crack a nut!
,triplemaya,false,0,0,https://support.mozilla.org/questions/1418378 1590802,1418378,2023-07-15 18:41:35 -0700,2023-07-15 18:41:35 -0700,"Then use the developer toolbox (ctrl+Shift+I) to locate the appropriate element and the code already being used. Then modify the color in your CSS.
Interestingly my windows version, both 102 and 116 show the selected message in the list in a strong blue color, because that is my selection in the windows colors. This elements value is picked up from the GUI setting of the operating system. So something must be set to that insipid color you do not like.
I find on checking my windows setting for highlight colors is set to automatic. On nix that is most unlikely, especially if you are looking for CSS to make it yours.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418378 1592934,1418382,2023-07-26 06:22:18 -0700,2023-07-26 06:22:18 -0700,"Thanks for your reply. Attached is a capture of my error console while sending. That one was only 7 seconds... but still quite long waiting for a dialog. Sometimes it is 20-40 seconds. Sending through Gmail or my own SMTP server has the same delay. So this is not server side issues. Once sent, saving to sent folder is instantaneous in the dialog.
PS: Was there a change in the way Thunderbird handles sending lately? I mean maybe it always took that time but the dialog was closing right away in a previous version? Dunno, just asking, because this is new in my over 8 years TB experience. Thanks again!
",Mastap,false,0,0,https://support.mozilla.org/questions/1418382 1592253,1418382,2023-07-22 17:34:16 -0700,2023-07-22 17:34:16 -0700,"You might try logging the connection. use the Config Editor to change the setting mailnews.smtp.loglevel, to All This will log everything to the error console (ctrl+Shift+J)
Note that clearing the console by pressing the trash button and then trying your send will result in less noise in the log.
You can right click in the console and use save all message to a file to make a copy of the log that you can examine at your leisure, or post.
PS verbose logging remains active until you disable it again in the Config Editor.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418382 1592019,1418382,2023-07-21 09:32:34 -0700,2023-07-21 14:34:37 -0700,"As mentioned, this is not a server nor network issue. I tested on another client on the same computer and everything is very quick. Instantaneous.
Also, note that I did not experience this until recently, and it is like this still today. And none of my employees using the same server and domain don't experience this.
I click send and then I have a dialog, and sometimes a Spinning Beach Ball (Mac). Sometimes it takes more than 20 seconds. I could try to reinstall but not my pref as I will have settings to redo etc. for sure.
So my questions are: 1-Is there a way to see the whole stream of communication with the SMTP server? kind of a VERBOSE mode of the transaction so I can see exactly WHERE this is stalling? I'd like to see more info that a simple dialog. 2-Is there an easy way to roll back to 102.12.0 ? Mac OSX
Thank you
",Mastap,false,0,0,https://support.mozilla.org/questions/1418382 1590690,1418382,2023-07-15 05:09:31 -0700,2023-07-15 05:09:31 -0700,"I'm not absolutely sure, but I strongly suspect that Thunderbird is not at fault here. It's much more likely that your mail server is at fault. TB is, after all, just software files on your computer. They all work together to make your experience as solid as it can be. In most cases, their work together is highly successful.
If TB were at fault in your slow outgoing mail phenomenon, there would be a slew of complaints on the Internet about it, I see none but yours.
If this continues to happen for a few more send-mail operations, it's remotely possible that a re-installation of TBird would help, but I doubt it. (Uninstalling doesn't take away your 102 profiles. Re-installing will give you back your profiles and some new operating files, though.)
If the lag goes away sometime soon (on its own) we'll have a tiny bit of evidence that TB was not at fault.
Have you tried 115 yet? So long as you choose a custom installation and put it in a folder that's different from the default folder, you can run both 102 and 115 at the same time, and that might be revealing (i.e., if mail goes out faster in 115 than in 102, TB 102 may be at fault; if they are about the same speed, it's not your 102 that's at fault.). I'm running them both at the same time right now, and using a side-by-side comparison to help me get 115 configured roughly the way I have 102 configured, with the exception of some of the great new features of 115.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1418382 1590648,1418382,2023-07-14 19:37:15 -0700,2023-07-14 19:37:15 -0700,"Thank you for your reply
This is an IMAP and saves to the sent folder. Then synced.
But it was like this for ages. And it was very quick. since a few days, as mentioned above, the «sending message» dialog stays on for 20 seconds. Minimum.
",Mastap,false,0,0,https://support.mozilla.org/questions/1418382 1590627,1418382,2023-07-14 16:56:48 -0700,2023-07-14 16:56:48 -0700,"Do you have ""save a copy of sent messages on server"" set up in your settings?
I have that setting, and it takes about twenty seconds to complete the sending and copying to the Sent Mail folder on my server.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1418382 1590612,1418382,2023-07-14 13:37:14 -0700,2023-07-14 13:37:14 -0700,OSX 10.15.7
,Mastap,false,0,0,https://support.mozilla.org/questions/1418382 1590617,1418387,2023-07-14 15:01:16 -0700,2023-07-14 15:01:16 -0700,"Aldığınız hata mesajını tam olarak yazmamışsınız (Thunderbird'de ""hesap bulunamadı"" diye bir hata mesajı yok.) ama büyük ihtimalle sunucu ayarlarınızı yanlış giriyorsunuz.
",maxcoder,false,0,0,https://support.mozilla.org/questions/1418387 1591987,1418388,2023-07-21 07:45:13 -0700,2023-07-21 07:45:13 -0700,How to take a screen shot
Sounds like you are trying to set up a new account. Did you have a mail account set up for that email address previously and is it still visible in Thunderbird?
User name would be your full email address. password would be the same password you use to access the webmail account for that email address.
In Thunderbird you would need to set up these settings first: Settings > Privacy & Storage web storage Select 'Accept cookies from sites' Select 'Accept third party cookies 'Always' Keep until: 'They Expire'
If you have a VPN operating then switch it off.
,Toad-Hall,false,0,0,https://support.mozilla.org/questions/1418388 1591921,1418388,2023-07-20 21:04:14 -0700,2023-07-20 21:04:14 -0700,how do I do a screen shot?
,mj18,false,0,0,https://support.mozilla.org/questions/1418388 1590629,1418388,2023-07-14 17:34:26 -0700,2023-07-14 17:34:26 -0700,"Sorry, I am trying to use Thunderbird. Here is a copy of the page: Set Up Your Existing Email Address
To use your current email address fill in your credentials.
Thunderbird will automatically search for a working and recommended server configuration. Your full name [Your name, as shown to others] Email address [Your existing email address] Password Remember password Manual configuration Incoming server Protocol: IMAP Hostname:outlook.office365.com Port:993 Connection security:SSL/TLS Authentication method:0Auth2 Username: Outgoing server Hostname:smtp.office365.com Port:587 Connection security:STARTTLS Authentication method:0Auth2 Username:
Thunderbird will attempt to auto-detect fields that are left blank.
Your credentials will only be stored locally on your computer. [Configuration found]
Not sure what to select?
",mj18,false,0,0,https://support.mozilla.org/questions/1418388 1590626,1418388,2023-07-14 16:53:17 -0700,2023-07-14 16:53:17 -0700,Can you tell us what you see in settings? Can you post a screenshot of your server settings page?
,danawilson001,false,0,1,https://support.mozilla.org/questions/1418388 1590625,1418390,2023-07-14 16:51:26 -0700,2023-07-14 16:51:26 -0700,"Please give us more information, so that we can help you. Mail server name. POP or IMAP? Can you post a screenshot of your settings > server settings page?
",danawilson001,false,0,0,https://support.mozilla.org/questions/1418390 1590894,1418393,2023-07-16 07:32:19 -0700,2023-07-16 12:01:51 -0700,"Hi,
I encountered the same problem using 102.13.0. I have used Tbird for years on this system. I thought to upgrade to SuperNova but the problem persisted. Slightly more detail - 5 new mail items were read from the server, then I got the ""Unable to write..."" dialog box. If I requested ""Get messages"", the same 5 mail items were retrieved. I read that a very full server inbox could cause problems so I cleared the inbox on the server. I wrote emails to my address and they are now retrieved without issue.
I found this article pointed to my solution: https://kb.mozillazine.org/Keep_it_working_-_Thunderbird
Hope this helps.
Regards
",tony139,false,0,0,https://support.mozilla.org/questions/1418393 1590635,1418393,2023-07-14 17:52:05 -0700,2023-07-14 17:52:05 -0700,"Have you tried removing your anti virus and seeing if the issue persists. My experience is that when there is a disk space shortage, it is either real (as in the drive is basically full) or there is an antivirus, streaming backup or some sort of syncing going on that has the relevant file locked at the time of the write.
BTW the mention of Revo makes me shudder. Generally those that have it and have already used it have only made the situation much worse than it was to start with. Uninstalling is not a way to fix Thunderbird. Using Revo is a good way to loos you existing data however. I find it also appear to appear with CCleaner, one of the most destructive mainstream packages you can install on a system with Thunderbird.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418393 1590633,1418396,2023-07-14 17:44:46 -0700,2023-07-14 17:44:46 -0700,"What have you tried?I have tried all of the suggested fixes - deleting and disabling Add-Ons, reloading Thunderbird, etc. etc.
That is just going to lead to more replication of suggestions because it does not actually say what you have tried.
My personal best suggestion is to rebuild the global database https://support.mozilla.org/en-US/kb/rebuilding-global-database.
Then move on to https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems
Despite what it says on the web site. Thunderbird needs at least 8Gb of ram and free disk space on the profile drive around twice the size of the profile. Generally this is some gigbytes free on both the system drive and the profile drive if it is not the default.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418396 1590732,1418397,2023-07-15 09:38:56 -0700,2023-07-15 09:38:56 -0700,What AV and other similar software are you running?
,wsmwk,false,0,0,https://support.mozilla.org/questions/1418397 1590636,1418399,2023-07-14 17:58:52 -0700,2023-07-14 17:58:52 -0700,"I really have no idea as I use a mail client on windows connected to the relevant mail account and do not use EML files, except for diagnostic issues. So a viewer for nix is not something I would be familiar with.
",MattAuSupport,false,1,0,https://support.mozilla.org/questions/1418399 1590632,1418399,2023-07-14 17:42:40 -0700,2023-07-14 17:49:48 -0700,"Matt said
Use an EML viewer and not a mail client would be the best approach. Thunderbird no longer supports mail spool files, so current version are not suitable for the task.
Thanks for this, but I've looked for an .eml viewer and found nothing open source for Linux, only 'Doze.
Can you suggest anything? I use mu for reading and standard tools for searching, etc, but something with a gui would be less fiddly, especially for dealing with attachments..
",firefox.raro,false,0,0,https://support.mozilla.org/questions/1418399 1590631,1418399,2023-07-14 17:39:40 -0700,2023-07-14 17:39:40 -0700,"Use an EML viewer and not a mail client would be the best approach. Thunderbird no longer supports mail spool files, so current version are not suitable for the task.
",MattAuSupport,false,1,0,https://support.mozilla.org/questions/1418399 1590731,1418405,2023-07-15 09:38:08 -0700,2023-07-15 09:38:08 -0700,Not possible unless you alter the source code and compile the application
,wsmwk,false,0,0,https://support.mozilla.org/questions/1418405 1590998,1418409,2023-07-16 18:48:29 -0700,2023-07-16 18:48:29 -0700,and is that incorrect one in the MAC address book? I suggest you check instead of dismissing the most common cause of an inability to delete a contact on a MAC device.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418409 1590899,1418409,2023-07-16 08:29:25 -0700,2023-07-16 08:29:25 -0700,"OK, thanks for that info but at the moment I only have one entry in my Contacts for the person in question while the address book for Thunderbird has two entries one correct and one incorrect. I'm trying to get rid of the incorrect one.
",skipb48,false,0,0,https://support.mozilla.org/questions/1418409 1590800,1418409,2023-07-15 18:29:31 -0700,2023-07-15 18:29:31 -0700,Thunderbird only has read only access to the mac address book. Is that where your contact is?
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418409 1590853,1418413,2023-07-16 01:31:58 -0700,2023-07-16 01:31:58 -0700,"1. That is the option. Save it so you are not asked all the time to provide it. It has been the same password manager in Thunderbird since day one. 2. While it is off topic, you have my commiserations. I am finally getting rid of them after 40 years as a landline customer. Viva Starlink for us bushies.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418413 1590850,1418413,2023-07-16 00:45:25 -0700,2023-07-16 00:45:25 -0700,Thanks for the reply Re 1 the dialog box does not have a save option other than save to a password manager. Re 2 my mail provider is Telstra through their Bigpond app
,deanwishart,false,0,0,https://support.mozilla.org/questions/1418413 1590799,1418413,2023-07-15 18:24:40 -0700,2023-07-15 18:24:40 -0700,Thunderbird has always stored a separate password for incoming and outgoing servers.
Try this old blog post of mine. This is not a new issue. https://thunderbirdtweaks.blogspot.com/2019/09/i-lost-my-profilemail-on-update-to.html
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418417 1590979,1418417,2023-07-16 15:59:22 -0700,2023-07-16 15:59:22 -0700,"I don't know how to follow your suggestion, but I don't want to go backwards with POP. I'll wait for further updates from Thunderbird. Regards ilio
",Iliopier,false,0,0,https://support.mozilla.org/questions/1418417 1590855,1418417,2023-07-16 01:49:02 -0700,2023-07-16 01:49:02 -0700,"david said
I am confused. Do you havea bigpond account or a telstra account? Is your email working? Please provide more information on your issue. Thank you.
Bigpond is or was a brand under which Telstra sold internet services from the days of dial-up around 1996 until around 2013 then they changed the branding to Telstra. https://www.itnews.com.au/news/telstra-hits-another-nail-in-bigpond-coffin-419710
Iliopier said
Hi, I have now Thunderbird 102.13.0 (64). When I install the new version it comes up with: AVAILABLE CONFIGURATION
Based on that I am guessing the update is asking you to reconfigure your existing accounts. If that is the case, it is probable the update has lost the plot and lost your existing profile. If that is the case it may well be easier to locate your old profile manually and tell Thunderbird to use it than mess with anything else.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418417 1590796,1418417,2023-07-15 18:15:20 -0700,2023-07-15 18:15:20 -0700,"My email is working fine. Telstra is the company providing the bigpond.com platform. I changed from POP to IMAP many years ago. I can't understand why installing the new version, finds a POP as incoming server. As I have said, changing the servers manually to my existing one It says ""something is wrong, may the password""!. Thanks for your prompt replay, Ilio
",Iliopier,false,0,0,https://support.mozilla.org/questions/1418417 1590734,1418417,2023-07-15 09:41:09 -0700,2023-07-15 09:41:09 -0700,I am confused. Do you havea bigpond account or a telstra account? Is your email working? Please provide more information on your issue. Thank you.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418417 1590798,1418418,2023-07-15 18:22:22 -0700,2023-07-15 18:22:22 -0700,"I have something fairly similar in V102. A junk and a Spam folder. The cause is fairly simple, so is the cure.
Thunderbird defaults to using a junk and a trash folder. Google use a Spam and a bin (apparently) folder.
When the account is initially created the IMAP mail server is supposed to offer folders with their special flag and Thunderbird is supposed to honor that, but as you see that is not always what happens.
Go to the account setting for the account and in server settings make sure the folder trash is moved to is the bin folder.
Then move to the junk settings and again change the folder to the one google chooses (spam)
Follow that with restarting Thunderbird. This ""should"" reset you to have the folders, but only one of them having the special icon. Once the folder is ""just a folder"" you can delete it.
IF the restart does not change the icon, you can force the issue using this addon. https://addons.thunderbird.net/thunderbird/addon/folderflags/ I do not recommend changing it in a forced manner if any of your account setting are still pointing to it as special as that is just mess things up in a big way.
Note if you do not want to have the [gmail] sub folder you can add to the server settings advanced dialog that the imapo server directory is [gmail]. That places all the folders one after the other instead of having some of them in a sub folder.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418418 1592169,1418429,2023-07-22 06:35:35 -0700,2023-07-22 06:35:35 -0700,I suggest deleting both accounts. There is a problem in whatever you did. Starting over is advised. Setup the account from prompts and then post status.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418429 1592168,1418429,2023-07-22 06:17:45 -0700,2023-07-22 06:17:45 -0700,Can I take it that my Thunderbird account is totally lost?
,Kemet,false,0,0,https://support.mozilla.org/questions/1418429 1591629,1418429,2023-07-19 13:46:29 -0700,2023-07-19 13:46:29 -0700,I only have one account. I have deleted two of the accounts shown. Trying to log in on remaining account brings up same message as unable to log in etc... The outgoing server remaining is shown image 1 Account settings image 2 It says it is a special account which is news to me.
,Kemet,false,0,0,https://support.mozilla.org/questions/1418429 1591624,1418429,2023-07-19 13:01:35 -0700,2023-07-19 13:01:35 -0700,"Is there more than one account? It appears so, from your screenprints.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418429 1591390,1418429,2023-07-18 14:32:53 -0700,2023-07-18 14:32:53 -0700,"Seem to be able to login, sort of, through Google on line. Password OK. However Inbox looks strange and has email from Thunderbird that cannot be deleted because inbox is dead. Image 1 Tried to send email. Did not send. Message as Image 2 Retry brings up same message Select Cancel brings up message in image 3.
",Kemet,false,0,0,https://support.mozilla.org/questions/1418429 1591308,1418429,2023-07-18 08:03:02 -0700,2023-07-18 08:03:02 -0700,Puzzling. Are you able to log in online? That would confirm that the password is correct.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418429 1591305,1418429,2023-07-18 07:52:22 -0700,2023-07-18 07:52:22 -0700,"Image 1 on enetering info. Image 2 on selecting done. Image 3 and 4 Account settings
As mentioned after removing and reinstalling Thunderbird Google popped up. Entered password which seemed to be accepted selected Finish and got same error message as in image 2.
kemetservint.com is my Domain name for website. Is it the server name?
",Kemet,false,0,0,https://support.mozilla.org/questions/1418429 1591066,1418429,2023-07-17 07:22:11 -0700,2023-07-17 07:22:11 -0700,Where do you have kemetservint.ccom specified as server name? That seems incorrect. Can you post screenshots of your input and smtp server settings?
,davidsk,false,0,0,https://support.mozilla.org/questions/1418429 1591064,1418429,2023-07-17 07:17:25 -0700,2023-07-17 07:17:25 -0700,"Hello David Thankyou for your help. Unfortunately nothing worksd. I have deleted everything Thunderbird from my Mac. Reloaded Thunderbird and made sure cookies enabled ( they were anyway). Stopped antivirus, enetered complete email address and omitted password. Confuguration found on Mozilla ISP server as follows
Incoming IMAP SSL/TLS imap.gmail.com Port 993
Outgoing smtp SSL/TLS smtp.gmail.com Port 465
Username ho-uk16@kemetservint.com
server name .kemetservint.com Authentication Method OAuth2
You are correct Google popped up and password entered. Message ready to use but when selected got same message as before ""Unable to log in to server. probably wrong configuration, username or password.""
As the configuration is found as above and I select Done, do you think it might be the password to open ( I do not have a primary password set). Is there any way I can reset the password for the username ho-uk16@kemetservint.com.",Kemet,false,0,0,https://support.mozilla.org/questions/1418429 1590895,1418429,2023-07-16 07:33:23 -0700,2023-07-16 07:33:23 -0700,"
Be sure that you have setting to accept cookies in privacy&security. check to see if your antivirus is interfering. My suggestion is to remove the account completely and start over. Be sure to enter complete email address and omit the password. Configuration should complete. If this is a gmail account, Google should then pop up a verification pane for your password.
",davidsk,false,0,1,https://support.mozilla.org/questions/1418429 1590892,1418429,2023-07-16 07:05:49 -0700,2023-07-16 07:05:49 -0700,"Server Settings as shown on Account Settings on opening Thunderbird. When selecting inbox no messages shown.
IMAP Mail Server Port 993 User Name ho-uk16@kemetservint.com SSL/TLS OAuth2
Outgoing
Google Mail smtp.gmail.com Port 465 ho-uk16@kemetservint.com OAuth2 SSL/TLS
Hope this helps
",Kemet,false,0,0,https://support.mozilla.org/questions/1418429 1590888,1418429,2023-07-16 06:29:12 -0700,2023-07-16 06:29:12 -0700,"You did not share the email provider (e.g., gmail, outlook, AOL, etc.) or settings, such as incoming and outgoing server and port numbers.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418429 1590886,1418429,2023-07-16 06:11:47 -0700,2023-07-16 06:11:47 -0700,Mozilla !SP. Thunderbird 115.0 (64bit). IMAP. SSL/TLS. Normal Password.
After getting a message that configuration found on Mozilla ISP and showing server settings this has now disappeared and message is now 'configuration not found' and a page for setting manually appears. Auto detect on blank boxes no ports shown... I give up!
,Kemet,false,0,0,https://support.mozilla.org/questions/1418429 1590704,1418429,2023-07-15 07:18:22 -0700,2023-07-15 07:18:22 -0700,"If you share the name of email provider and your server settings, someone here may be able to assist. Thank you. Please also share what version of TB that you are using.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418429 1590970,1418433,2023-07-16 14:06:08 -0700,2023-07-16 14:06:08 -0700,"Since restoring the account without primary password would also destroy all account passwords, My suggestion is to start afresh. If yours was a POP account, I would suggest, before deleting anything, to use Windows file explorer to copy the profile to another folder and then to delete the current Thunderbird AND also any remaining data. And then to install fresh. The message folders for the POP account could then be copied back to the Local Folders section so that they would not be lost. Let me know if this sounds workable for you. As far as account passwords go, you should be able to get new ones from your email provider. In summary, all is not lost. (TIP: Your old profile is in the folder at c:\users\<youid>\appdata\roaming\thunderbird\profiles. There may be more than one folder there, so you can get name of what was the active profile by viewing a small text file at c:\users\<yourid>\appdata\roaming\thunderbird\profiles.ini. If you need help in finding these files, let me know.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418433 1590964,1418433,2023-07-16 13:18:42 -0700,2023-07-16 13:18:42 -0700,"I still cannot get into my Thunderbird account, so do not know if I have any passwords left, or not. Being as it still will not let me in, I do hope that it has not wiped out all my passwords. ! Thank you for your efforts, but so far to no avail. X
",wardswillowmist,false,0,0,https://support.mozilla.org/questions/1418433 1590884,1418433,2023-07-16 05:45:20 -0700,2023-07-16 05:45:20 -0700,That should have canceled all the account passwords. Is that what you're experiencing?
,davidsk,false,0,0,https://support.mozilla.org/questions/1418433 1590873,1418433,2023-07-16 03:32:51 -0700,2023-07-16 03:32:51 -0700,"Yes I did see the reset button and followed your instructions, but still locked out. !!
",wardswillowmist,false,0,0,https://support.mozilla.org/questions/1418433 1590761,1418433,2023-07-15 11:19:22 -0700,2023-07-15 11:19:22 -0700,Did the reset button appear? That is sometimes difficult to see.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418433 1590751,1418433,2023-07-15 10:26:15 -0700,2023-07-15 10:26:15 -0700,"Hi David, I have followed your instructions completely, but still cannot get in. I have also tried to re register as a new account, but still no joy. I have spent hours and hours on this, and just about ready to chuck the whole lot out the window. So cheesed off with the whole thing. Thank you for trying anyway. Corinne XXX
",wardswillowmist,false,0,0,https://support.mozilla.org/questions/1418433 1590703,1418433,2023-07-15 07:16:40 -0700,2023-07-15 07:16:40 -0700,"Thunderbird, for your own security, does not remember primary passwords. If the primary password is lost, you can reclaim your accounts by these steps:
Go to tools>Developertools>error console - enter this text openDialog(""chrome://pippki/content/resetpassword.xhtml"") - the Reset button should appear. All passwords for accounts will be deleted ",davidsk,false,0,1,https://support.mozilla.org/questions/1418433
1591924,1418434,2023-07-20 21:14:23 -0700,2023-07-20 23:07:45 -0700,"Yes, I confirm ! I have the problem too ! (outlook.fr account)
",O.W.7x,false,0,0,https://support.mozilla.org/questions/1418434 1591486,1418434,2023-07-19 02:46:43 -0700,2023-07-19 12:49:58 -0700,"Same issue with 115.0 on Windows, with two Microsoft accounts, @live.fr and @hotmail.com I can't send messages, I see briefly the Oauth2 popup, then it vanishes, and the message in hanging then fails to be sent. Reception is working.
I've rolled back to v112.13.0 and will wait for a fix.
",Pierre@Mozilla,false,0,0,https://support.mozilla.org/questions/1418434 1591443,1418434,2023-07-18 19:44:22 -0700,2023-07-18 19:44:22 -0700,"From Microsoft OAuth Authentication and Thunderbird in 2023, perhaps the following will work?
Cheers!
...Roland
",rtanglao,false,0,0,https://support.mozilla.org/questions/1418434 1590883,1418434,2023-07-16 04:43:42 -0700,2023-07-16 04:43:42 -0700,"Yes definitely worked in version 102. None of the authentication methods work. I have removed knowledge of the Outlook.com account and recreated from scratch but to no avail.
",avennonen,false,0,0,https://support.mozilla.org/questions/1418434 1590882,1418434,2023-07-16 04:21:01 -0700,2023-07-16 04:21:01 -0700,It worked in version 102?
,wsmwk,false,0,0,https://support.mozilla.org/questions/1418434 1590701,1418435,2023-07-15 07:10:53 -0700,2023-07-15 07:10:53 -0700,You should contact your email provider if you need a new password. All Thunderbird can do is store it and submit it to email provider when you ask for new messages to download.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418435 1590879,1418436,2023-07-16 04:13:00 -0700,2023-07-16 04:13:00 -0700,"The boxes you refer to are called panes, described at https://support.mozilla.org/en-US/kb/getting-started-thunderbird-main-window-supernova
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418436 1590877,1418436,2023-07-16 04:02:47 -0700,2023-07-16 04:02:47 -0700,"Thanks for the reply. I don't like it, but that's what I am using. The darn message header box takes up about half the screen. There used to be a add-on called compact headers that took care of the issue, but of course, doesn't work with this version.
I still wondering about the purpose of this box anyways. Of course, I know the to, and reply to ( would be in the message) The only thing useful is the subject and of course the action buttons. It's hard to believe there isn't an option to shrink that. I have been with Thunderbird for years, but it appears to be about time to check out other email clients.
",kliner,false,0,0,https://support.mozilla.org/questions/1418436 1590726,1418436,2023-07-15 09:03:08 -0700,2023-07-15 09:03:08 -0700,Try the vertical view. That may resolve your issue.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418436 1590707,1418436,2023-07-15 07:28:08 -0700,2023-07-15 07:28:08 -0700,"Thanks for the reply. Under density, compact is selected. Under the layout, I have tried the classic and wide view options no change.
This problem didn't occur until this update. Most of my issues would be solved if I could just shrink the incoming messages box or increase the message box size. Very frustrating
",kliner,false,0,0,https://support.mozilla.org/questions/1418436 1590700,1418436,2023-07-15 07:09:39 -0700,2023-07-15 07:09:39 -0700,"Clicking view>density>compact should improve the message list pane, and the layout you selected lets you adjust the message view size. If your message list is long, you might investigate changing layout to vertical view.
",davidsk,false,0,1,https://support.mozilla.org/questions/1418436 1590906,1418440,2023-07-16 09:06:33 -0700,2023-07-16 09:06:33 -0700,"With Troubleshoot mode enabled and Unified Folder option selected, the problem remains as shown in the above screenshot.
",jasonmswartz,false,0,0,https://support.mozilla.org/questions/1418440 1590880,1418440,2023-07-16 04:17:22 -0700,2023-07-16 04:17:22 -0700,That is definitely strange.
What happens after Help > Troubleshoot Mode?
,wsmwk,false,0,0,https://support.mozilla.org/questions/1418440 1590740,1418440,2023-07-15 09:53:44 -0700,2023-07-15 09:53:44 -0700,'All folders' is not ticked - Please see screenshot.
,jasonmswartz,false,0,0,https://support.mozilla.org/questions/1418440 1590725,1418440,2023-07-15 09:02:05 -0700,2023-07-15 09:02:05 -0700,"Check to see if you have view>folders>all folders ticked, as that is how it seems to be.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418440 1590759,1418441,2023-07-15 11:17:58 -0700,2023-07-15 11:17:58 -0700,"The answer to that question depends on the authors of the add-ons. If they choose to work up new versions of their add-ons, you'll find them listed as compatible with 115+. The developers of Thunderbird have no control over the authors, who may or may not decide to persevere with creating new versions of add-ons.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1418441 1590742,1418441,2023-07-15 09:57:47 -0700,2023-07-15 09:57:47 -0700,also will there be more add on/extentions added i have a few that i had that are not listed yet
,mdm54,false,0,0,https://support.mozilla.org/questions/1418441 1590741,1418441,2023-07-15 09:56:31 -0700,2023-07-15 09:56:31 -0700,thank you it worked. I appreciate it
,mdm54,false,0,0,https://support.mozilla.org/questions/1418441 1590728,1418441,2023-07-15 09:22:31 -0700,2023-07-15 09:22:31 -0700,"If you mean the other quick filter, just rightclick mouse on the bar and drag the quickfilter off.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418441 1590727,1418441,2023-07-15 09:18:08 -0700,2023-07-15 09:18:08 -0700,Click View>Layout>Message List Header
,davidsk,false,0,0,https://support.mozilla.org/questions/1418441 1590795,1418450,2023-07-15 18:07:36 -0700,2023-07-15 18:07:36 -0700,"Depends on what you call an alias. S/mime certificates are issued for a specific email address, and only that email address
Thunderbird only offers settings to add the certificate to the email address and has no facility to specify additional certificate to be used on a per identity basis. That lack might make a good idea in the feedback forum. https://connect.mozilla.org
",MattAuSupport,false,1,0,https://support.mozilla.org/questions/1418450 1592550,1418453,2023-07-24 08:48:20 -0700,2023-07-24 08:48:20 -0700,"Negative Matt, Contacts have never worked on Mac. At least not as far as I remember. I've had a 2013 MBP Retina 15"" and now a 2021 M1 MBP 16"". Currently it is read only which is an improvement from before where you could not see Mac contacts at all without Cardbook
",chunnel,false,0,0,https://support.mozilla.org/questions/1418453 1592095,1418453,2023-07-21 21:14:26 -0700,2023-07-21 21:14:26 -0700,"Contacts always worked in read only on a mac. Are you saying they finally made it read write?
You will not notice much on a mac, because you still have a menu. On windows it is now, when turned on, under the toolbar and tabs look like toolbar buttons.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418453 1592084,1418453,2023-07-21 17:28:47 -0700,2023-07-21 17:42:48 -0700,"After several weeks of use, I see little to no difference from 102 to 115 except that Contacts now work with Mac OS contacts and I no longer need CardBook. While I see the toolbar has changed ever so slightly, I couldn't tell you the difference from 102 except it's slightly easier to read and a bit more colorful. I pay yearly for Thunderbird, as I think all regular users should, but I just don't understand why you hyped up such a minor change that it's just about irrelevant. When you see a jump from 102 to 115 you expect something dramatic and a drastic improvement. It's evolutionary, and it works, but it's just no big deal and it should have been another iteration of 102. In fact, overall, it might a more of a negative than a positive, because many of the add-on's I was using no longer work on 115.
",chunnel,false,0,0,https://support.mozilla.org/questions/1418453 1590775,1418453,2023-07-15 14:08:01 -0700,2023-07-15 14:08:01 -0700,"Your opinion is certainly appreciated. So far, most are supportive.This will continue to evolve, so I thank you for being supportive. There is a brief overview at https://support.mozilla.org/en-US/kb/getting-started-thunderbird-main-window-supernova#w_2-unified-toolbar
",davidsk,false,0,0,https://support.mozilla.org/questions/1418453 1591108,1418457,2023-07-17 10:52:15 -0700,2023-07-17 10:52:15 -0700,"Clicking on the new message banner in the notifications area shouldn't change the user defined setting of how the user wants mail shown in the inbox, previews on or off.
I would say the older versions 102.x and earlier behaved properly. The new message banner is informational with an option to open Thunderbird, but that is all it should do.
",fkw1122,false,0,0,https://support.mozilla.org/questions/1418457 1591098,1418457,2023-07-17 09:59:43 -0700,2023-07-17 09:59:43 -0700,Thanks Toad-Hall! Much appreciated :)
,fkw1122,false,0,0,https://support.mozilla.org/questions/1418457 1591095,1418457,2023-07-17 09:32:24 -0700,2023-07-17 09:32:24 -0700,"Personally, I believe if Message Pane is closed/disabled then email should have focus in list but Message Pane should not be auto enabled and email should not be auto opened and displayed.
I've created bug report, so we'll see where it goes. https://bugzilla.mozilla.org/show_bug.cgi?id=1843886
",Toad-Hall,false,1,0,https://support.mozilla.org/questions/1418457 1591091,1418457,2023-07-17 09:15:58 -0700,2023-07-17 09:15:58 -0700,Do you expect Thunderbird to open the email when you select the notification of email?
But which action is correct ? You could argue that Thunderbird was not behaving correctly in 102. If you select email then it should go to Thunderbird app and open the selected email. It does not do this in 102* if the Message Pane is closed. It does do this in beta 116* where it will auto open a closed Mesasge Pane.
Or you could argue that 102* is correct and Thunderbird should not auto open any email if that email is selected in the Notification pop up; it should just put focus on the Thunderbird app allowing the user to choose whether to open or not. In which case beta 116* is incorrectly opening emails.
,Toad-Hall,false,0,0,https://support.mozilla.org/questions/1418457 1591090,1418457,2023-07-17 09:02:17 -0700,2023-07-17 09:02:17 -0700,"You are talking about the 'Message Pane' which displays opened emails - it's not a preview.
Testing beta 116.0b3: Send email to a gmail account Close Message Pane Exit Thunderbird and restart. Message Pane still closed. Incoming notification - click on it to see email. Focus goes to email in list and because it is selected, it auto opens the 'Message Pane' to display contents.
Check in release 102.13.0 Send email to a gmail account Close Message Pane Exit Thunderbird and restart. Message Pane still closed. Incoming notification - click on it to see email. Focus goes to email in list and it is selected, 'Message Pane' remains closed as per settings requiring me to double click to open in a tab.
Result: Confirm I see the same as reported by Black Cats Daddy.
There is a change - email is auto opened in beta and not auto opened in 102*.
",Toad-Hall,false,1,0,https://support.mozilla.org/questions/1418457 1591028,1418457,2023-07-17 00:56:05 -0700,2023-07-17 00:56:05 -0700,It used to take me to the InBox like it does now. It never changed my preview pane setting which I keep turned off.
,fkw1122,false,0,0,https://support.mozilla.org/questions/1418457 1590881,1418457,2023-07-16 04:19:48 -0700,2023-07-16 04:19:48 -0700,"Black Cats Daddy said
Since I installed 115, when new mail comes in and I click on the notification banner, it brings me into Thunderbird and turns the preview pane back on.
What behavior are you expecting when you click on the notification banner? Message opens in tab? Message opens in new window?
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418457 1590876,1418462,2023-07-16 03:53:10 -0700,2023-07-16 03:53:10 -0700,Matt and James thank you !
,pichont,false,0,0,https://support.mozilla.org/questions/1418462 1590797,1418462,2023-07-15 18:15:29 -0700,2023-07-15 18:15:29 -0700,"To make it easier for you see https://ftp.mozilla.org/pub/thunderbird/releases/78.14.0/mac/ or https://archive.mozilla.org/pub/thunderbird/releases/78.14.0/mac/ and pick your language.
If you use a bit more current macOS that is 10.12, 10.13, 10.14 then Thunderbird 115 and Firefox 115 ESR will be the most current version you can run as 116.0 will require macOS 10.16 at minimum to run.
https://support.mozilla.org/en-US/kb/firefox-users-macos-1012-1013-1014-moving-to-extended-support
",James,false,1,0,https://support.mozilla.org/questions/1418462 1590794,1418462,2023-07-15 18:02:48 -0700,2023-07-15 18:02:48 -0700,"All versions of Thunderbird can be found here. http://ftp.mozilla.org/pub/thunderbird/releases/
",MattAuSupport,false,1,0,https://support.mozilla.org/questions/1418462 1591120,1418463,2023-07-17 11:48:28 -0700,2023-07-17 11:48:28 -0700,Thank you! That seemed to have solved the problem.
,sprung,false,0,0,https://support.mozilla.org/questions/1418463 1590856,1418463,2023-07-16 01:50:12 -0700,2023-07-16 01:50:12 -0700,try right clicking on the folder and selecting properties then the repair button. Any better?
,MattAuSupport,false,1,0,https://support.mozilla.org/questions/1418463 1590889,1418478,2023-07-16 06:36:11 -0700,2023-07-16 06:36:11 -0700,"Gli interventi in userChrome.css non sono mai stati supportati ufficialmente. Ed è abbastanza normale che smettano di funzionare quando si cambia versione.
Se hai preso il codice da qualche parte, verifica se ne è stata rilasciata una versione aggiornata. Altrimenti non vedo soluzioni.
",@next,false,0,1,https://support.mozilla.org/questions/1418478 1591184,1418480,2023-07-17 15:16:02 -0700,2023-07-17 15:17:11 -0700,"Matt said
What is the caldav server your gnome connects to? Just tell Thunderbird ti use the same one.
Hi Matt, thanks for your answer. I don't think Gnome is connecting to any server by itself. The idea is that Thunderbird accounts are added to Gnome by Thunderbird. (so Thunderbird is the CalDAV/CardDAV client and all events/contacts should be pushed to Gnome)
After some more searching I found this 11 year old (!!) bug. Hopefully it will be picked up by the developers. It would be such a huge improvement to the overall experience of using Thunderbird on any Gnome desktop like Ubuntu.
https://bugzilla.mozilla.org/show_bug.cgi?id=847989
",thomaslobker,false,0,0,https://support.mozilla.org/questions/1418480 1591032,1418480,2023-07-17 01:53:23 -0700,2023-07-17 01:53:23 -0700,What is the caldav server your gnome connects to? Just tell Thunderbird ti use the same one.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418480 1591552,1418484,2023-07-19 09:59:56 -0700,2023-07-19 09:59:56 -0700,"To report issues like this for developer attention, submit a report at Bugzilla:
https://bugzilla.mozilla.org/enter_bug.cgi#h=dupes%7CThunderbird
Be sure to include a link to this topic, and post the Bugzilla link here.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418484 1591539,1418484,2023-07-19 09:05:43 -0700,2023-07-19 09:05:43 -0700,OK Added a new e-mail account to TB but problem still exists.
Still can't believe no one else has the problem
I need to contact TB author some how.
Paul
,paulgritt,false,0,0,https://support.mozilla.org/questions/1418484 1591537,1418484,2023-07-19 08:42:06 -0700,2023-07-19 08:42:06 -0700,I assume you mean add a new e-mail account and then try a reply??
,paulgritt,false,0,0,https://support.mozilla.org/questions/1418484 1591402,1418484,2023-07-18 15:19:21 -0700,2023-07-18 15:19:21 -0700,"No idea why quoting doesn't work, since it doesn't work in safe mode. But before you start planning to move data from one profile to another, I recommend adding an account to the new profile and testing if quoting works.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418484 1591299,1418484,2023-07-18 07:35:41 -0700,2023-07-18 07:35:41 -0700,"Thanks for the reply I am uncomfortable trying to transfer all the info from my existing profile to the new one. have had trouble in the past. Not sure of the steps needed to transfer everything. I have a lot of local folders with a lot of messges in them and don't want to loose. them
Still puzzeled why I am having this problem? seems like a pretty basic issue. I am running windows 10 pro on the Dell laptop. been using Firefox and Thunderbird for years. this latest version seems slow and the layout changed some.
Any idea why I have lost the ""quote message in reply"" option??
thanks Paul
",paulgritt,false,0,0,https://support.mozilla.org/questions/1418484 1591195,1418484,2023-07-17 16:09:32 -0700,2023-07-17 16:09:32 -0700,The local folders in your old profile can be transferred to the new one (IMAP folders will resync). Address books can also be transferred.
The reason for creating a new profile and testing with a single account is that this is often a faster and more effective method of restoring operations rather than searching for a 'better way' to uncover the source of the problem.
,sfhowes,false,0,1,https://support.mozilla.org/questions/1418484 1591170,1418484,2023-07-17 14:12:03 -0700,2023-07-17 14:12:03 -0700,"Tried to create a new profile but loose all my folders etc.
there has to be a better way. Am I the only one who has the ""quote message"" option not working in the new release??
Help
",paulgritt,false,0,0,https://support.mozilla.org/questions/1418484 1590923,1418484,2023-07-16 10:37:43 -0700,2023-07-16 10:37:43 -0700,"Are you using the same profile in 115 that you used with 102? Try with a new profile (recommended for major releases), starting from Help/More Troubleshooting, about:profiles.
",sfhowes,false,0,1,https://support.mozilla.org/questions/1418484 1590922,1418484,2023-07-16 10:33:11 -0700,2023-07-16 10:33:11 -0700,Yes I know that is the ooption I use all the time. but after this latest update to TB it does not do anything??
,paulgritt,false,0,0,https://support.mozilla.org/questions/1418484 1590921,1418484,2023-07-16 10:31:41 -0700,2023-07-16 10:31:41 -0700,See the attached picture. Press Alt if the Menu Bar is hidden.
,sfhowes,false,0,0,https://support.mozilla.org/questions/1418484 1590920,1418484,2023-07-16 10:30:49 -0700,2023-07-16 10:30:49 -0700,"Yes I could have ""quote original message in the reply"" turned on and then delete the original message but that is a lot more effort then using quote controls if they worked??
Paul
",paulgritt,false,0,0,https://support.mozilla.org/questions/1418484 1590918,1418484,2023-07-16 10:28:34 -0700,2023-07-16 10:28:34 -0700,I don't see any selection for enabling quoting. only quoting option is to quote original message in reply automatically.
Older version alowed me to select if I wanted the original message quoted in the reply
Trouble shooting mode had no effect on problem
,paulgritt,false,0,0,https://support.mozilla.org/questions/1418484 1590916,1418484,2023-07-16 10:21:05 -0700,2023-07-16 10:21:05 -0700,"If quoting is disabled (or enabled) in Account Settings, Composition & Addressing, selecting Options/Quote Message in the message composer does display the quote here with TB 115/W11. See if it works in safe/troubleshoot mode (hold Shift when launching TB).
",sfhowes,false,0,1,https://support.mozilla.org/questions/1418484 1590891,1418484,2023-07-16 06:53:54 -0700,2023-07-16 06:53:54 -0700,"When you open a message that you want to reply to, while it's open, click the Reply button, and that should bring up a message window that contains the message you're replying to (and you can edit out anything in that message that you don't want to send back to the original sender -- or you can select the whole message and delete that) with space at the top of the message panel for you to type your reply. That space will expand as you fill it.
You don't need to use any ""quote"" controls.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1418484 1590890,1418485,2023-07-16 06:44:45 -0700,2023-07-16 06:44:45 -0700,"Try this: Open View in the Menu Bar (if you don't have it showing, press ALT to see it) and go to Layout and check all of these: Vertical View, Folder Pane, Message List Header, and Message Pane. You can resize the three panels by dragging their edges horizontally.
",danawilson001,false,1,0,https://support.mozilla.org/questions/1418485 1590914,1418487,2023-07-16 10:12:04 -0700,2023-07-16 10:12:04 -0700,"The recommended settings for wp.pl are: imap.wp.pl, 993, SSL/TLS, normal password, User Name = email address; smtp.wp.pl, 465, SSL/TLS, normal password, User Name = email address.
Note that they state an app password is required if two-step verification is set on the account. Use the app password in TB instead of the account password.
Does the email address have any 'international characters'?
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418487 1593632,1418491,2023-07-29 08:35:21 -0700,2023-07-29 08:35:21 -0700,"Well, others have had no difficulty, so I can only assume that you're doing something wrong. Either you have an error in the css file, or its name (be sure it's not userChrome.css.txt), or maybe you have the chrome folder in the wrong place. Something is wrong. I would recheck it all, including the config setting. I suggest using only what I posted in the css file, as entries from 102 may not be supported. if you check and all looks good and it still doesn't work, then please post the complete userChrome.css contents and a screenshot of profile folder and of chrome folder and maybe we can work through it. I regret this is causing extra work for you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418491 1593625,1418491,2023-07-29 08:21:14 -0700,2023-07-29 08:21:14 -0700,Just to elaborate I had this working fine on these same computers in 102. So I' really baffled.
,dvdsom23,false,0,0,https://support.mozilla.org/questions/1418491 1593624,1418491,2023-07-29 08:20:13 -0700,2023-07-29 08:20:13 -0700,Thanks David - I've done this. Still doesn't work and this is on multiple W10 computers. So I'm lost right now.
,dvdsom23,false,0,0,https://support.mozilla.org/questions/1418491 1593604,1418491,2023-07-29 04:52:57 -0700,2023-07-29 04:52:57 -0700,the userChrome.css file must be placed in a folder named chrome in profile (which does not normally exist and must be created by you).
,davidsk,false,0,0,https://support.mozilla.org/questions/1418491 1593516,1418491,2023-07-28 14:46:04 -0700,2023-07-28 14:46:04 -0700,Hi - I can't get the userChrome.css file David details above to work nor did i get my old css file to work - all in 115. I have placed the css file in the default profile - set the toolkit etc to true. Any other possible ideas? Also this is Windows 10. Thanks.
,dvdsom23,false,0,0,https://support.mozilla.org/questions/1418491 1590909,1418491,2023-07-16 09:33:42 -0700,2023-07-16 09:33:42 -0700,"For zebra striping, I show two options, one for white background and one when using dark theme.
First, if not already done, Go to settings>general, scroll to bottom for config editor. Search for toolkit.legacyUserProfileCustomizations.stylesheets and set to True Then in profile, create a folder named chrome, if not already there Then, create a text file named userChrome.css if not already there Then, place one of the following in the file. Close TB if running and restart. Feel free to twiddle with the colors, but do not ask me for help in that. This is an area of personal experimentation. But it works. Good luck. /* for WHITE background ver 115 plus */ /* ####### */ @namespace html url(""http://www.w3.org/1999/xhtml""); #threadTree tr:nth-child(2n) { background-image: linear-gradient(rgba(0,0,0,.08), rgba(0,0,0,.08)) !important; } ########################## separator line - do not include ######## /* #### for ver 115 version and DARK theme */ @namespace html url(""http://www.w3.org/1999/xhtml""); #threadTree tr:nth-child(2n) { background-image: linear-gradient(rgba(255,255,255,.15), rgba(255,255,255,.15)) !important; } ",davidsk,false,2,0,https://support.mozilla.org/questions/1418491
1590986,1418493,2023-07-16 17:18:22 -0700,2023-07-16 17:18:22 -0700,Good News: Turned on Troubleshoot mode and found out the Exquilla Exchange Add on was causing the problem. Disabled it and all is well. I will submit a case with them.
Thanks so much for the quick (and smart) response!
,firefox1638,false,0,0,https://support.mozilla.org/questions/1418493 1590980,1418493,2023-07-16 16:15:10 -0700,2023-07-16 16:15:10 -0700,No trouble here. Reproduces with Help > Troubleshoot mode?
,wsmwk,false,0,0,https://support.mozilla.org/questions/1418493 1592231,1418499,2023-07-22 14:44:43 -0700,2023-07-22 14:44:43 -0700,Come si fa una volta configurato l' account in modo da usare Cartelle locali cambiare cofigurazione in cartelle autonome ?
,dario_gabrielli64,false,0,0,https://support.mozilla.org/questions/1418499 1591052,1418499,2023-07-17 05:50:38 -0700,2023-07-17 05:50:38 -0700,Allora potresti aver configurato quegli account in modo da usare Cartelle locali anziché cartelle autonome. È una scelta che si fa quando si configura l'account.
,@next,false,0,1,https://support.mozilla.org/questions/1418499 1591026,1418499,2023-07-17 00:34:53 -0700,2023-07-17 00:34:53 -0700,Ho tutti gli account POP3
,dario_gabrielli64,false,0,0,https://support.mozilla.org/questions/1418499 1591015,1418499,2023-07-16 21:58:49 -0700,2023-07-16 21:58:49 -0700,L'account è di tipo POP3 o IMAP?
,@next,false,0,0,https://support.mozilla.org/questions/1418499 1590997,1418501,2023-07-16 18:45:47 -0700,2023-07-16 18:45:47 -0700,"pmruzicka said
Ok, I am guessing I used a filter when I set up my Gmail IMAP in the past. I will try that.
I would guess you used POP when you set it up in the past. Thunderbird defaults to IMAP, but both are available and if you want to use the global inbox, it is the only choice.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418501 1590960,1418501,2023-07-16 13:01:05 -0700,2023-07-16 13:01:05 -0700,"Ok, I am guessing I used a filter when I set up my Gmail IMAP in the past. I will try that.
",pmruzicka,false,0,0,https://support.mozilla.org/questions/1418501 1590943,1418501,2023-07-16 12:13:54 -0700,2023-07-16 12:13:54 -0700,"Global Inbox is only for POP accounts, but your account appears to be IMAP.
http://kb.mozillazine.org/Global_Inbox
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418501 1590946,1418502,2023-07-16 12:16:43 -0700,2023-07-16 12:16:43 -0700,"Close TB, delete the Mail/smart mailboxes folder and virtualFolders.dat from the profile folder.
http://kb.mozillazine.org/Unified_Folders_not_working
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418502 1590962,1418503,2023-07-16 13:02:16 -0700,2023-07-16 13:02:16 -0700,"A Spam folder is managed by the mail provider (TB uses Junk), so it might be their policy to mark 'not spam' messages as unread when they're moved to Inbox.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418503 1590957,1418503,2023-07-16 12:46:29 -0700,2023-07-16 12:46:29 -0700,"I re-configured it, will see what happens.
I tested it by moving a file to a Spam folder and this time I could see it. However, I noted a change here in that I can't drag-and-drop the message from the Spam folder back to my Inbox. The message was read, I mark it as ""not spam"" it moves the message back to Inbox as unread. Separate issue, but seems like a UI matter.
",forrie1,false,0,0,https://support.mozilla.org/questions/1418503 1590956,1418503,2023-07-16 12:36:42 -0700,2023-07-16 12:36:42 -0700,"It works here, by selecting the Spam, Junk and Bulk folders from 3 different accounts, and selecting 'Match all messages'.
In TB, the Unified folders view is a type of saved search.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418503 1590949,1418503,2023-07-16 12:23:47 -0700,2023-07-16 12:23:47 -0700,"I did try that before posting, I forgot to mention. It does not work.
An example, I want to show all spam into one folder ""Spam All"" -- doesn't work.
But I'm not sure that the saved search option is the same as a ""smart folder"" in terms of how it works. I wonder if would make sense for Thunderbird to have a feature like that?
",forrie1,false,0,0,https://support.mozilla.org/questions/1418503 1590940,1418503,2023-07-16 12:10:42 -0700,2023-07-16 12:10:42 -0700,Use File/New/Saved Search and choose the desired folders.
,sfhowes,false,0,0,https://support.mozilla.org/questions/1418503 1591053,1418506,2023-07-17 06:03:59 -0700,2023-07-17 06:03:59 -0700,"Well, this is a mystery. Last night, I thought I'd try to send something from my laptop instead of my PC. I hadn't accessed Thunderbird for months on the laptop prior to this and it wouldn't let me access my mail but insisted I provide the password. Well, the password is the same for my email, no matter where I try to access it (I have two desktops and the one laptop). I use a password manager and cut and paste exclusively so there's no possibility of a typo. It wouldn't accept my password! Even my desktop accepted my password so I could accept email. But my laptop, no. The plot thickens.
This morning, just for S&G, I restored my settings for the SMTP server to what it was originally on my desktop. It then demanded my password. Huh? I entered it from my password manager once again and BOOM!
The email went through. Not just my incoming... my previous test message went through as well! I now can send as well as receive.
All I can conclude is that Charter/Spectrum had struck again. When they have a problem, my experience is that they always deny and deflect, sending me off on a wild goose chase for something that ultimately will end up being their problem. This must have been yet another example. In any case, it appears to be fixed, and not because of anything you or I tried.
I can remember a time when Charter had me reboot, then ultimately wanted me to delete my profile and set up another. Ever since then, I've learned to reboot and go no further on what they say to do... seek help elsewhere!
I'm sorry I bothered you and I do appreciate your putting the effort in to try to help me. And I'm very glad to have my email working again.
",jayhanig,false,0,0,https://support.mozilla.org/questions/1418506 1591019,1418506,2023-07-16 23:04:43 -0700,2023-07-16 23:04:43 -0700,Safe mode made no difference. This is a real bummer.
,jayhanig,false,0,0,https://support.mozilla.org/questions/1418506 1590969,1418506,2023-07-16 14:01:49 -0700,2023-07-16 14:01:49 -0700,Timeouts are often caused by interfering antivirus. Disable Webroot and MWB from affecting the TB profile folder and scanning secure connections (or run Windows in safe mode to test the effect of startup apps like antivirus).
,sfhowes,false,0,0,https://support.mozilla.org/questions/1418506 1590966,1418506,2023-07-16 13:41:48 -0700,2023-07-16 13:41:48 -0700,"Sorry, it wasn't impressed. I had such high hopes too!
",jayhanig,false,0,0,https://support.mozilla.org/questions/1418506 1590963,1418506,2023-07-16 13:09:07 -0700,2023-07-16 13:09:07 -0700,"They have probably retired non-secure settings like the ones you have. Use mobile.charter.net on port 587, STARTTLS security, authentication = normal password, User Name = email address. While you're at it, use secure settings for the incoming IMAP: mobile.charter.net on port 993, SSL/TLS security, authentication = normal password, User Name = email address.
https://www.spectrum.net/support/internet/mobile-email-setup
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418506 1591485,1418508,2023-07-19 02:43:39 -0700,2023-07-19 02:43:39 -0700,"Unfortunately, I could not find the 'Subscribe' button. However, I went through the server set up passwords etc. and inputted all the setting as if from new and to my pleasant surprise the whole of my email setup with archives was reinstated. The last of the 400+ emails that were downloaded was notification from Virgin Media stating that they had resolved an issue with their system. It would appear Virgin Media were the root cause of the problem. Many hours wasted again due to VM issues!
Thank you for your help and advice. A good learning curve for me.
",johnrogers-bowler,false,0,0,https://support.mozilla.org/questions/1418508 1591065,1418508,2023-07-17 07:19:33 -0700,2023-07-17 07:19:33 -0700,"If you had an imap mail account then all those folders and their emails will still be on the server.
You may need to subscribe to see them.
Then check 'Account Settings' > 'Synchronisation & Storage' for the account. click on 'Advanced ' button and select all the required checkbox for all folders and subfolders where you want full downloaded copies of emails.
re: The solitary email account is from Virgin Media who made changes to how emails are used in third party email software. A different password had to be used and input into the 3rd party programme.
Yes - they have decided that the normal password you use when logging on to see webmail can no longer be used by third party email clients eg: Thunderbird. Instead you have to use an app specific password.
See info at this link on how to set up an app specific password: https://www.virginmedia.com/help/broadband/manage-email-account section : How to set up my Virgin Media email on a device subsection : Setting your app password to use an Email app. If you want to access your Virgin Media emails from an app, you’ll need to create a separate app password through Account settings on My Virgin Media.
For the benefit of anyone who uses Virgin Media and reads this question, please note you do not need to remove any account from Thunderbird. If you find yourself in this situation do the following: Follow instruction at the above link to create an app generated password. Get a copy of it.
In Thunderbird, Access where passwords are stored and edit the stored password.
You should see two lines for the account
Then Exit Thunderbird and allow a few moments for background processes to complete. Start Thunderbird.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1418508 1590967,1418511,2023-07-16 13:45:44 -0700,2023-07-16 13:45:44 -0700,"BTW the password is accepted and I can view my calendar entries, its just annoying that it never remembers my password.
",barneybloggs,false,0,0,https://support.mozilla.org/questions/1418511 1591361,1418513,2023-07-18 13:10:38 -0700,2023-07-18 13:10:38 -0700,"Gary Hooper said
I was not using userChrome.css in TB 112. Alternating colours per message in the main pane were presented by default, but no longer in TB 115.
Not with native Thunderbird 102 unless via some theme.
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418513 1591152,1418513,2023-07-17 13:36:12 -0700,2023-07-17 13:36:12 -0700,"Thanks...placing userChrome.css inside a folder named chrome resolved it!
Is there a way to detect dark vs light theme, so that this customization can be dynamic, instead of hard-coded to one of light or dark?
",garyhooper,false,0,0,https://support.mozilla.org/questions/1418513 1591146,1418513,2023-07-17 13:28:51 -0700,2023-07-17 13:28:51 -0700,"Try this: For zebra striping, I show two options, one for white background and one when using dark theme.
First, if not already done, Go to settings>general, scroll to bottom for config editor. Search for toolkit.legacyUserProfileCustomizations.stylesheets and set to True Then in profile, create a folder named chrome, if not already there Then, create a text file named userChrome.css if not already there Then, place one of the following in the file. Close TB if running and restart. Feel free to twiddle with the colors, but do not ask me for help in that. This is an area of personal experimentation. But it works. Good luck. /* for WHITE background ver 115 plus */ /* ####### */ @namespace html url(""http://www.w3.org/1999/xhtml""); #threadTree tr:nth-child(2n) { background-image: linear-gradient(rgba(0,0,0,.08), rgba(0,0,0,.08)) !important; } ########################## separator line - do not include ######## /* #### for ver 115 version and DARK theme */ @namespace html url(""http://www.w3.org/1999/xhtml""); #threadTree tr:nth-child(2n) { background-image: linear-gradient(rgba(255,255,255,.15), rgba(255,255,255,.15)) !important; } ",davidsk,false,1,0,https://support.mozilla.org/questions/1418513
1591118,1418513,2023-07-17 11:47:07 -0700,2023-07-17 11:47:07 -0700,"I was not using userChrome.css in TB 112. Alternating colours per message in the main pane were presented by default, but no longer in TB 115.
I created a userChrome.css using the css as described. I enabled toolkit.legacyUserProfileCustomizations.stylesheets. The main pane still has an all-white background.
",garyhooper,false,0,0,https://support.mozilla.org/questions/1418513 1591074,1418513,2023-07-17 08:09:46 -0700,2023-07-17 08:10:17 -0700,"Alternating colours try this: Suggest pale grey #f2f2f2
I'm assuming you were already using a userChrome.css file, so adjust using the code between the lines below.
#threadTree tr:nth-child(2n) { background-color: #f2f2f2; } Please report back on results. Remember to exit Thunderbird before adjusting userChrome.css file.
If you cannot remember/ do not know how to set up userChrome.css then please ask and I'll provide more info.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1418513 1590996,1418515,2023-07-16 18:42:53 -0700,2023-07-16 18:42:53 -0700,If you create an IMAP account you can not use the local folders inbox. IF you use POP the option in in the advanced button in server settings.
The closest thing to the universal inbox of the pop account for IMAP is to use the unified folders view in the folder pane.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418515 1591899,1418517,2023-07-20 18:50:51 -0700,2023-07-20 18:50:51 -0700,"Only thing I can come up with is https://support.mozilla.org/en-US/questions/1215574
Which indicates it is probably sourced from an add-on. It might also explain why information is so lean on the ground.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418517 1591116,1418517,2023-07-17 11:33:14 -0700,2023-07-17 11:33:14 -0700,"Thanks, Matt. That takes care of "".startup-incomplete"".
I tried renaming the "".metadata-v2"" file in a test profile and found I was still able to use the profile for basic e-mail operations. The file was not recreated, so presumably I have not yet exercised the function that generates and/or uses it. I will do further testing as time permits, however would appreciate any suggestions others may have about what the purpose of this file might be.
Best regards, Randy
",scitec,false,0,0,https://support.mozilla.org/questions/1418517 1591011,1418517,2023-07-16 20:17:52 -0700,2023-07-16 20:17:52 -0700,"For .startup-incomplete it looks like a bug see https://bugzilla.mozilla.org/show_bug.cgi?id=1762043 I have nothing on the .metadata file
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418517 1591082,1418520,2023-07-17 08:39:03 -0700,2023-07-17 08:39:03 -0700,"Please check to see if Thunderbird is blocked access to internet as no point checking anything else if this is blocked by your Firewall. Do not switch off Firewall - just get the program thunderbird.exe allowed.
Exit Thunderbird now. Access Firewall (note it may be controlled by Anti-virus product) Thunderbird program must be set up as an allowed program. So if it is not currently set up as allowed then set it up.
Start Thunderbird. Check imap setting for gmx
What errors are you getting ? Does it prompt for password ? Please post image of any error you see or tell us word for word what it says. Do you have a problem sending emails from those accounts as well as receiving?
I was just about to post this when I've just noticed you asked this question on the 12th July but never posted requested info - you need respond. Please do not create another question - please keep all correspondence in the same question in order to maintain continuity of conversation and prevent repetition.
What does it say in the 'Tools' > 'Activity Manager' ?
Could you be getting new mail but cannot see them ? Check you have the following:
Does the Quick Filter Bar have any highlighted icons - so a filter of the view is being applied - if yes, click on those highlighted icons to deselect them.
Have you created any Message Filters ? If yes, then disable them to see if it is effecting the situation - Also check the 'Filter Log' - assuming you have enabled it - to see what is filtered to where.
Are these gmx accounts all set up as new accounts and you have never managed to get them to work or did they work ok and suddenly stop ?
You hit the nail on the head ! My installed Exquilla version was still 115.0 and updating it fixed the problem. Allow automatic updates for the add-on was set on Default so I changed that to On, just in case it happens again. Very many thanks indeed ! Regards, Emile.
",ejbax,false,0,0,https://support.mozilla.org/questions/1418528 1591012,1418528,2023-07-16 20:59:13 -0700,2023-07-16 20:59:13 -0700,"Do you have the latest ExQuilla 115.1? It has a fix for sending mail.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418528 1591033,1418534,2023-07-17 01:55:17 -0700,2023-07-17 01:55:17 -0700,What makes you think they are not being sent. Note: failure to arrive is not necessarily a failure to send. The email specification contains do delivery guarantees.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418534 1591110,1418539,2023-07-17 10:57:45 -0700,2023-07-17 10:57:45 -0700,"Hi Toad-Hall,
Thanks for your reply with possible causes for this problem. However, I had already checked these:
- the messages on the server are not in the Spam folder, they are in the Inbox - I am far below server quota, anyway that is not the problem as the messages are present on the server. - View>Folders and View>Threads are both on All - View>Sort by is on Unthreaded - No highlighted icons or old serch value in the Quick Filter bar - I have two filters, sorting messages to a different mailbox in Thunderbird. Could not check logs as these were not enabled. Have now removed one obsolete filter. - Spam folder and Junk folder on the server (Roundcube webmail) both are empty. - About removing an email: the situation does not persist, the next time I press Get messages it works again. So this is not about a faulty email that jams the process.
As this only happens occasionally it is difficult to find what might be wrong: I have no clue...
",lennings,false,0,0,https://support.mozilla.org/questions/1418539 1591096,1418539,2023-07-17 09:54:01 -0700,2023-07-17 09:54:01 -0700,"re :: some messages - that I know have been sent to me - simpy have not arrived,
Please note if emails arrived on server but server thought they were spam then emails would get put into the server spam folder. Pop accounts have no access to the server Spam folder, so you would never see those emails arrive in Thunderbird account. If server auto empties/clears out server spam folder and many do - this means you may also not see them in the webmail account.
If you had too many emails stored on server then maybe the server quota was full, in which case no new mails could be received on the server until space was created - delete old stored amil on server. However, the sender would get a delivery failure notification. In your case no new mails would be on server so nothing could get downloaded.
re :no new messages are shown in my Inbox.
Is it possible you have a filter operating on the Inbox? check settings:
On folders, do you use 'View' > 'Sort by' > threaded or unthreaded ? If you have 'threaded' then it is possible you cannot see new messages that are replies to an ongoing conversation until you expand the threads or select the Sortby > unthreaded option.
Select 'Inbox' Check the 'Quick Filter Bar' toolbar. Are any of the Quick Filter Bar icons highlighted or an old entry in the search - if yes, then click on them to disable the filter or clear the search.
Have you created any Message Filters? If yes, then check the Filter Logs (assuming you have enabled them) as it will tell you what it is doing with emails.
If emails are not being downloaded due to a logjam: Exit Thunderbird Access webmail Empty the server 'Spam' folder and also empty the server Trash folder.
Start Thunderbird and see if mail arrives. If still no joy Access webmail locate the oldest email which has not been downloaded delete or move to another server folder In Thunderbird click on 'Get Messages'
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1418539 1591029,1418539,2023-07-17 01:05:01 -0700,2023-07-17 01:05:01 -0700,Extra information: I forget to mention that I am using Thunderbird 102.13.0 (32 bits) on Windows 10.
,lennings,false,0,0,https://support.mozilla.org/questions/1418539 1591031,1418540,2023-07-17 01:31:12 -0700,2023-07-17 01:31:12 -0700,Additional infrormations:
I've found somi *.msf files under the directory [profile].default\Mail\[account]\archives.sbd but I don't know how to make visible in the GUI !
A
,alf_rix,false,0,0,https://support.mozilla.org/questions/1418540 1591048,1418541,2023-07-17 05:39:31 -0700,2023-07-17 05:39:31 -0700,"Più che altro se scrivi nella sezione italiana del forum è normale usare l'italiano se non altro a vantaggio anche degli altri utenti che dovessero leggere in futuro questa discussione.
Se hai un backup non ci sono particolari problemi a ripristinare tutto. Una possibile procedura è questa:
Allora, aggiorno ...
La 115 funziona regolarmente e ho ""ritrovato"" gli Archivi persi.
L'unica cosa che ho fatto (ma ringrazio tantissimo ""next"" per avermi risposto e per la sua indubbia competenza !) è aver cambiato la visualizzazione da ""Cartelle Unificate"" a ""Tutte le Cartelle"": in questa modalità ricompaiono le cose dove erano prima, ovvero le annate degli archivi sotto Archivi e la posta inviata nelle cartelle dei diversi account; in sostanza è cambiata la modalità con cui le cartelle standard sono mostrate se si usa la visualizzazione a ""Unificate"".
Andrea
",alf_rix,false,0,0,https://support.mozilla.org/questions/1418543 1591078,1418543,2023-07-17 08:30:40 -0700,2023-07-17 08:30:40 -0700,"Certo. Puoi ad esempio fare così:
La procedure comunque è abbastanza laboriosa. Ovviamente potresti anche utilizzare la versione portable come una sorta di archivio e la versione installata solo per la nuova posta.
",@next,false,1,0,https://support.mozilla.org/questions/1418543 1591063,1418543,2023-07-17 07:15:40 -0700,2023-07-17 07:15:40 -0700,"L'aver aggiornato la 102 alla 115 è il risultato combinato del fatto che continuava ad apparire il messaggio di aggiornamento, col fatto che da molto tempo l'unico modo di farlo era scaricare direttamente la versione dal sito, perché non funzionava l'aggiornamento diretto ... e comunque non c'erano avvertimenti di sorta, quando l'ho lanciato...
Il problema è ""limitato"" a quelle due componenti (Sent & Archives) e mi immagino che un downgrade, vedendo il post specifico, non sia proprio una passeggiata, e ho un backup di 3 mesi fa.
Mi domando, guardando proprio il backup, e vedendo che i file hanno forma ed estensione eguali, se i tools (ImportExportTools NG) che viene dichiarato che non funzionano con la 115, in realtà potrebbero essere utili in questo caso, perlomeno per gli archivi.
",alf_rix,false,0,0,https://support.mozilla.org/questions/1418543 1591051,1418543,2023-07-17 05:46:30 -0700,2023-07-17 05:46:30 -0700,"Se ne è discusso qualche giorno fa -> https://support.mozilla.org/it/questions/1418163
Riassumendo:
Se in Archives.sbd hai tutta la tua posta, puoi seguire la procedura che ho descritto qui https://support.mozilla.org/it/questions/1418541#answer-1591048 tuttavia non so se sia applicabile a Thunderbird 115
",@next,false,1,0,https://support.mozilla.org/questions/1418543 1591794,1418550,2023-07-20 08:31:54 -0700,2023-07-20 08:31:54 -0700,"I've opened and re-opened Thunderbird numerous times now. Additionally, I have rebooted and opened Thunderbird.
It is working fine now that I've deselected the default theme and selected the 'Light' version.
I'm considering my issue resolved.
Thank you to all who helped. And to Toad-Hall for the ultimate resolution.
Chris
",crsimmons,false,0,0,https://support.mozilla.org/questions/1418550 1591746,1418550,2023-07-20 04:53:53 -0700,2023-07-20 04:53:53 -0700,"Toad-Hall,
I think you have solved it. After I changed the theme from the default to the light version, it opened up normally. But, I closed it and re-opened it again to verify and received the blank screen. Not giving up, I tried opening it again several times after that, with success.
So far, maybe 5 or 6 tries, it opens normally.
Many thanks, Chris
P.S. I'm going to wait a day or so before I mark it as solved, if that is okay. But, I think this is the solution. Thanks again!
",crsimmons,false,1,0,https://support.mozilla.org/questions/1418550 1591710,1418550,2023-07-20 02:32:14 -0700,2023-07-20 02:32:14 -0700,"By default it seems to be auto using the 'system theme'. Although I'm using both up to date 102 and the most up to date beta, I noticed the beta also auto selected 'System theme'. In my case I'm not having a problem, but can you test this. In Addons and themes - please select the Thunderbird 'Light' theme and then test the restart.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1418550 1591634,1418550,2023-07-19 14:36:04 -0700,2023-07-19 14:36:04 -0700,"Toad-Hall,
Thank you for all your help.
1. I had 'hardware acceleration' unchecked as of yesterday afternoon. 2. Check for driver updates for my Display Adapters and it says ""The best drivers for your device are already installed. Also did a ""check for updates"" in 'Security and Settings' in Windows 10 settings. And it said ""You're Up To Date"". 3. I am using the default Thunderbird Theme (see pic) 4. I uninstalled the two add-ons I had, yesterday. And, I'm not planning on re-installing them again in the near future. 5. In the 'Extensions' tab, under settings, there is a drop-down menu that offers the option 'Debug Add-ons'. Apparently it provided some HTML code that I'm not sure how to interpret. (see pic)
Thanks again, Chris
",crsimmons,false,0,0,https://support.mozilla.org/questions/1418550 1591549,1418550,2023-07-19 09:37:08 -0700,2023-07-19 09:37:08 -0700,"re : But, can still open it in troubleshooting mode.
Usually this points to an addon extension which may cause a conflict OR maybe hardware acceleration.
Try disabling hardware acceleration.
then Exit Thunderbird - wait a few moments and start Thunderbird to see if this effects results.
Also check to see if your graphics driver is up to date.
What addon extensions have you got installed? I'm assuming you are using a default Thunderbird theme so please tell us if this is not the case. If you have some addon extensions, disable one at a time - exit thunderbird and try a start to see if it works to find out if an addon i the problem.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1418550 1591508,1418550,2023-07-19 05:17:40 -0700,2023-07-19 05:17:40 -0700,"I was a little too quick to consider this resolved. Tried to open Thunderbird the second time and had same issue of blank screen. But, can still open it in troubleshooting mode.
It seems odd to me that this issue just started when Thunderbird upgraded to version 115.
",crsimmons,false,0,0,https://support.mozilla.org/questions/1418550 1591494,1418550,2023-07-19 04:42:01 -0700,2023-07-19 04:42:01 -0700,"I believe this may have solved my issue (http://forums.mozillazine.org/viewtopic.php?f=39&t=3111170).
"" Re: Version 115 Blank Screen Post by DanRaisch » Yesterday, 5:01 pm Try menu path Tools->Settings->General->at the bottom of that dialogue, make sure that"" Use hardware acceleration when available"" is NOT checked. Close and restart Thunderbird in standard mode. ""
Thanks to everyone who posted! Chris
",crsimmons,false,0,0,https://support.mozilla.org/questions/1418550 1591318,1418550,2023-07-18 08:21:25 -0700,2023-07-18 08:21:25 -0700,"Sorry, Wayne. My bad. I'm still learning here. Thank you for correcting me.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1418550 1591316,1418550,2023-07-18 08:16:27 -0700,2023-07-18 08:16:27 -0700,"Wisewiz said
There are no developers of Thunderbird here. You might try either http://forums.mozillazine.org/viewforum.php?f=50 or https://connect.mozilla.org/t5/ideas/idb-p/ideas Good luck!
Wisewiz
a) it is not correct that there are no developers here b) the problem posted is entirely appropriate here - SUMO is for user help. c) there are people here who can provide basic debugging advice such as logging
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418550 1591139,1418550,2023-07-17 13:10:53 -0700,2023-07-17 13:10:53 -0700,"Thank you both (Wizewiz & Toad-Hall) very much for the responses and help. I have not tried the other forums yet that Wizewiz suggested. But, I did go through the sequence that Toad-Hall provided.
1. Attached is the image of the 'about:profiles' tab. 2. I deleted the 'startupCache' folder. But, same empty screen. 3. Tried running, as suggested, as administrator, but got an even blanker (not sure if blanker is a word?) screen.
Thanks again for your help! Regards, Chris
",crsimmons,false,0,0,https://support.mozilla.org/questions/1418550 1591107,1418550,2023-07-17 10:43:24 -0700,2023-07-17 10:44:23 -0700,"There is no Status bar, so cannot tell if Thunderbird is online or offline.
What happens if you select 'Help' > 'Troubleshooting Information' Does it open ok - do you get access to menu options - if yes Under 'Application Basics' - near the bottom - 'Profiles' click on 'about:profiles' It should open in a new tab Post an image which shows all the contents in that 'about:profiles' tab.
I'm wondering if the Windows cache is squiffy. Test this: Exit Thunderbird Access C://Users/User name/AppData/Local/Thunderbird/Profiles folder select the profile name folder and delete 'startupCache' folder Restart Thunderbird a new one should get created. But do you see all the folders etc ?
If still no joy then test this: Exit Thunderbird if running. Right click on the Thunderbird shortcut and select 'Run as administrator' Did thunderbird start and display all folders etc.
Please report on the various test results.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1418550 1591086,1418550,2023-07-17 08:48:53 -0700,2023-07-17 08:48:53 -0700,"There are no developers of Thunderbird here. You might try either http://forums.mozillazine.org/viewforum.php?f=50 or https://connect.mozilla.org/t5/ideas/idb-p/ideas
Good luck!
",danawilson001,false,0,0,https://support.mozilla.org/questions/1418550 1591057,1418550,2023-07-17 06:41:24 -0700,2023-07-17 06:41:24 -0700,"Update
I discovered that if I reboot my Windows 10 laptop, I can see everything and open emails. ONLY ON THE INITIAL opening of Thunderbird. If I close the application and later re-open it again, I get the blank screen.
Very frustrating to have to reboot my laptop every time I want to check my email.
Is there a way for me to submit a log file for Thunderbird Support to analyze what is going on?
Thank you for any help!
",crsimmons,false,0,0,https://support.mozilla.org/questions/1418550 1591271,1418552,2023-07-18 02:04:31 -0700,2023-07-18 02:04:31 -0700,"Problem solved. I created a new TB account and copied the files to that. Apparently TB created in X86 will show the Local Folder (and files), but created in Program Files won't. I can't think why this would be, but............ it works. Thanks for your help.
",simoncharlestomsett,false,0,0,https://support.mozilla.org/questions/1418552 1591133,1418552,2023-07-17 12:22:22 -0700,2023-07-17 12:22:22 -0700,"Can you post a screenshot of the local folders folder in the OLD profile and also in the NEW profile? That may prove nothing, but it may show something.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418552 1591119,1418552,2023-07-17 11:47:10 -0700,2023-07-17 11:47:10 -0700,"Thanks. I've done all of that, but the although Local Folders in current profile is displayed, it doesn't display the files. Can you think why not? Is it possible to change the current profile in use?
",simoncharlestomsett,false,0,0,https://support.mozilla.org/questions/1418552 1591054,1418552,2023-07-17 06:22:34 -0700,2023-07-17 06:22:34 -0700,"I don't know how you copied the folders, but you can look for them in windows file explorer. In the old profile, look for the Mail folder and the Local Folder within. If you see folders there you can copy them and then paste into the Mail\Local Folders of the active profile.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418552 1591339,1418554,2023-07-18 10:26:35 -0700,2023-07-18 10:26:35 -0700,"There is no estimate here. Your question is best asked at https://askubuntu.com/questions or ZorinOS.
Or wait for 115 to become available in flatpak in the next couple weeks and the questions become largely moot.
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418554 1591325,1418554,2023-07-18 09:11:19 -0700,2023-07-18 09:11:19 -0700,"> To put a pin in this ... distros have different requirements and timings. It would be a major effort so we're not going to coordinate that type of info. Sorry, that's simply not going to happen.
So essentially you're saying that Thunderbird is ONLY for people who can check for themselves if their OS supports that version, and if they can't or won't they are helpless. So Thunderbird is NOT for the average, ordinary user, only for the POWER user.
Ok, got that.
Let me just make a suggestion here. I know it's a lot of effort, I can only imagine. But you might want to think it further over in the future, IT IS worth your time. People nowadays need the EASY way to know if they can install something or not. Trust me, I know.
You don't have to answer, just take your time and think it over. I believe it's worth it for the future versions, at least.
But perhaps can you tell me a rough estimation here. I'm running ZorinOS 16.2, which is based on Ubuntu 20.04 Roughly, can you say if I should be able to install the latest version of Thunderbird?
Thanks a lot!
",sabadiatal,false,0,0,https://support.mozilla.org/questions/1418554 1591314,1418554,2023-07-18 08:13:26 -0700,2023-07-18 08:13:26 -0700,p.s. Firefox and Thunderbird are not developed by the same company. It's a popular but incorrect myth that they are.
,wsmwk,false,0,0,https://support.mozilla.org/questions/1418554 1591312,1418554,2023-07-18 08:12:13 -0700,2023-07-18 08:12:13 -0700,"James' postings are on point.
As with prior releases, the answer for Thunderbird supplied builds is the system requirements page for the release https://www.thunderbird.net/en-US/thunderbird/115.0/system-requirements/
> I'm only saying that there should be a system requirement page for the major ones - Ubuntu, Fedora, maybe Arch, not ALL of them.
To put a pin in this ... distros have different requirements and timings. It would be a major effort so we're not going to coordinate that type of info. Sorry, that's simply not going to happen.
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418554 1591260,1418554,2023-07-17 23:53:27 -0700,2023-07-17 23:53:27 -0700,"I am not willing, no. Don't have the time lol So what, if it's not a mozilla product than is it only maintained by the community?
Who owns the product? Who should I call about that other than the community? I love the community it's just it's lacking information.
I'm not saying talk about every single distro on distrowatch, I'm only saying that there should be a system requirement page for the major ones - Ubuntu, Fedora, maybe Arch, not ALL of them.
",sabadiatal,false,0,0,https://support.mozilla.org/questions/1418554 1591259,1418554,2023-07-17 23:47:32 -0700,2023-07-17 23:54:13 -0700,"sabadiatal said
That, or at least minimum OS version for each release. No user should guess that and no user should be too smart, as I understand Thunderbird is for ALL users and not only for the experts. From a company as large as Mozilla, I'd expect that and nothing less. That's what I want. Essentially, I just wanna know if my OS is enough, or should I upgrade to get the latest version.
Are you willing to do the work on making and maintaining the pages on the Linux distro and versions that insert Thunderbird Release will work on? as go to https://distrowatch.com/ to see the Long list of distros that exist.
Mozilla does not do it for their Linux version of (desktop) Firefox so how can the Thunderbird community developers be expected to do it, hint Thunderbird has not been a Mozilla product for some years now.
The minimum requirements for Linux on https://www.thunderbird.net/thunderbird/115.0/system-requirements/ and https://www.mozilla.org/firefox/115.0.2/system-requirements/ does the job of informing people of what the minimum packages and versions they need to have installed on their XYZ Distro to use that version.
I do believe you have Zorin OS 16 as that is based on Ubuntu 20.04 LTS https://zorin.com/os/details/
https://distrowatch.com/table.php?distribution=zorin https://distrowatch.com/table.php?distribution=ubuntu
",James,false,0,0,https://support.mozilla.org/questions/1418554 1591258,1418554,2023-07-17 23:39:06 -0700,2023-07-17 23:39:06 -0700,"That, or at least minimum OS version for each release. No user should guess that and no user should be too smart, as I understand Thunderbird is for ALL users and not only for the experts.
From a company as large as Mozilla, I'd expect that and nothing less. For example Vivaldi browser - https://help.vivaldi.com/desktop/install-update/install-the-vivaldi-browser/ They do state that, so that pretty much any other respected software.
That's what I want. Essentially, I just wanna know if my OS is enough, or should I upgrade to get the latest version.
",sabadiatal,false,0,0,https://support.mozilla.org/questions/1418554 1591257,1418554,2023-07-17 23:34:18 -0700,2023-07-17 23:38:36 -0700,"sabadiatal said
That I saw, but each software out there specifies minimum OS version. Mozilla must also have it, WHY is it not posted?
So you want the Thunderbird community developers (and Mozilla for their desktop Firefox web browser for Linux) to provide updated pages that states each Linux distro https://distrowatch.com/ and version that current Thunderbird and Firefox Releases will work on if distro is updated?
They do specify the minimum OS version version required for Windows and macOS since that is easy in comparison.
Like for example Windows 10 and macOS 10.15 will be the minimum OS for for Tb 116 and Fx 116 and later Releases as 115.0 (with updates till late next year) will be the most current you can run on Win7, 8, 8.1 and macOS 10.12, 10, 13, 10.14
",James,false,0,0,https://support.mozilla.org/questions/1418554 1591256,1418554,2023-07-17 23:29:08 -0700,2023-07-17 23:29:08 -0700,"That I saw, but each software out there specifies minimum OS version. Mozilla must also have it, WHY is it not posted?
",sabadiatal,false,0,0,https://support.mozilla.org/questions/1418554 1591255,1418554,2023-07-17 23:27:53 -0700,2023-07-17 23:31:23 -0700,"The minimum software requirements for Tb 115 is at https://www.thunderbird.net/thunderbird/115.0/system-requirements/
Thunderbird will not run at all without the following libraries or packages: glibc 2.17 or higher GTK+ 3.14 or higher libdbus-glib 0.6.0 or higher libglib 2.42 or higher libstdc++ 4.8.1 or higher libxtst 1.2.3 or higher X.Org 1.0 or higher (1.7 or higher is recommended) For optimal functionality, we recommend the following libraries or packages: DBus 1.0 or higher NetworkManager 0.7 or higher PulseAudio
Considering the Huge number of Linux distros out there https://distrowatch.com/ and the versions for each that exist, it would not be easy to say yes Distro xyz version 123 can run Thunderbird 115.0 without doing any OS package updates after a new distro install.
Some older Long Term Support or LTS distro versions may not be able to run a version of Thunderbird (or Firefox) because the necessary minimum updated packages available for it may be too old/outdated for example.
The minimum software requirements for Firefox 115.0.2 is at https://www.mozilla.org/firefox/115.0.2/system-requirements/
Then where can I get an answer of that? I don't think mozilla won't publish such important details..
,sabadiatal,false,0,0,https://support.mozilla.org/questions/1418554 1591092,1418554,2023-07-17 09:18:25 -0700,2023-07-17 09:18:25 -0700,"I don't think you can get an answer to your question about Ubuntu 20.04 on ZorinOS here.
If Google doesn't have your answer, I'm sure I don't have it either.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1418554 1591089,1418554,2023-07-17 08:59:28 -0700,2023-07-17 08:59:28 -0700,"Yes I did try, couldn't find any suitable results, this is why I asked.
",sabadiatal,false,0,0,https://support.mozilla.org/questions/1418554 1591088,1418554,2023-07-17 08:53:46 -0700,2023-07-17 08:57:36 -0700,"Have you tried Googling that question?
Maybe try https://askubuntu.com/questions/1478163/can-i-install-thunderbird-115-as-a-deb-package
",danawilson001,false,0,0,https://support.mozilla.org/questions/1418554 1591085,1418554,2023-07-17 08:46:46 -0700,2023-07-17 08:46:46 -0700,"I don't want to suggest ideas, I think I was pretty clear. I want to know if Thunderbird 115 can be installed on Ubuntu 20.04.
",sabadiatal,false,0,0,https://support.mozilla.org/questions/1418554 1591084,1418554,2023-07-17 08:46:04 -0700,2023-07-17 08:46:04 -0700,"That can't be right, I've been instructed by mozilla help to ask a question, and that's where I got.
",sabadiatal,false,0,0,https://support.mozilla.org/questions/1418554 1591083,1418554,2023-07-17 08:44:24 -0700,2023-07-17 08:44:24 -0700,"We are neither the authors nor the developers of Thunderbird here. This forum is worked by users just like you. If you want to suggest changes and improvements in Thunderbird, you might try https://connect.mozilla.org/t5/ideas/idb-p/ideas
Good luck!
",danawilson001,false,0,0,https://support.mozilla.org/questions/1418554 1593760,1418557,2023-07-30 00:57:22 -0700,2023-07-30 00:57:22 -0700,"If the menu bar was on top of that unified toolbar, it would still be acceptable. But toolbar on top of menu confuses me. I know, most of people usually hide menu, only a fraction use it novadays. But i'm disapointed if thunderbird developers don't care about users who have established habits using their software.
",dimich.dmb,false,0,0,https://support.mozilla.org/questions/1418557 1591071,1418557,2023-07-17 07:42:28 -0700,2023-07-17 07:42:28 -0700,"I think you're referring to the new Unified Toolbar. You're right; at least for now, it is not optional. This is a blank canvas to place a variety of links. At first, I felt it useless, but now I wouldn't want to be without it. This link may give more info: https://support.mozilla.org/en-US/kb/getting-started-thunderbird-main-window-supernova#w_2-unified-toolbar
",davidsk,false,0,0,https://support.mozilla.org/questions/1418557 1591060,1418558,2023-07-17 06:56:39 -0700,2023-07-17 06:56:39 -0700,Thank you very much Lampros
,p.lacabanne,false,0,0,https://support.mozilla.org/questions/1418558 1591058,1418558,2023-07-17 06:52:43 -0700,2023-07-17 06:52:43 -0700,Right click on the icon and then choose the account you want.
,lampkaravshops,false,1,0,https://support.mozilla.org/questions/1418558 1591069,1418561,2023-07-17 07:36:35 -0700,2023-07-17 07:36:35 -0700,Please clarify your question so we can provide some feedback. Thank you.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418561 1591080,1418563,2023-07-17 08:31:24 -0700,2023-07-17 08:31:24 -0700,"Ciao, viene visualizzato qualche messaggio di errore?
",@next,false,0,0,https://support.mozilla.org/questions/1418563 1591076,1418565,2023-07-17 08:21:49 -0700,2023-07-17 08:21:49 -0700,"This info would apply to your online storage, notably your INBOX and SENT folders, plus any others attached to them. Your Local Folders are on your PC and exempt from that tally. You may get a better perspective by logging onto the online account to review folders there.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418565 1591350,1418567,2023-07-18 12:09:42 -0700,2023-07-18 12:09:42 -0700,Awesome! Thanks a lot!
,chip2,false,0,0,https://support.mozilla.org/questions/1418567 1591117,1418567,2023-07-17 11:37:47 -0700,2023-07-17 11:37:47 -0700,"I added an 'M' key command to tbkeys-lite as shown in the attached picture. Tested and working in TB 115/W11.
http://kb.mozillazine.org/Keyconfig_extension:_Thunderbird
https://github.com/wshanks/tbkeys
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418567 1591077,1418567,2023-07-17 08:24:34 -0700,2023-07-17 08:24:34 -0700,The addon shows a support email address. Have you tried that for assistance?
,davidsk,false,0,0,https://support.mozilla.org/questions/1418567 1591081,1418570,2023-07-17 08:38:06 -0700,2023-07-17 08:38:06 -0700,"After you select ""a large number of emails"" and delete them, and before you repeat that action, you might try right-clicking your Inbox folder in the folder pane, and clicking Compact. That has the effect of making sure the syncing process with your server has been successfully executed.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1418570 1591293,1418575,2023-07-18 07:11:09 -0700,2023-07-18 07:11:09 -0700,Still not sure of your meaning. You click on a picture and nothing happens? The two screenshots don't provide any info to confirm that. One image has a picture and one does not. What happens when you click 'view image of medication? Would it help if you redirect (not forward) the message to me at davidthunderbird@gmx.com ?
,davidsk,false,0,0,https://support.mozilla.org/questions/1418575 1591291,1418575,2023-07-18 06:38:25 -0700,2023-07-18 06:38:25 -0700,You do not understand what is going on. E-mails are showing all pictures and should not. I can't click on anything when it is a picture. I want my e-mails to show the right way showing the full message and able to click on links. I'm including 2 pictures to show you what is happening.
,crafty946,false,0,0,https://support.mozilla.org/questions/1418575 1591111,1418575,2023-07-17 11:12:48 -0700,2023-07-17 11:12:48 -0700,"Just because there is no link with a photo doesn't mean there is a problem, as many emails contain photos without links. Please provide more information.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418575 1591121,1418579,2023-07-17 11:48:49 -0700,2023-07-17 11:48:49 -0700,"Thank you both for your suggestions. Actually, I don't get 'Table Layout' as an option, I get 'Vertical' or 'Horizontal Layout', but I take the point. I will experiment with these settings. As I understand there is no option for a separate window, I think my query is answered. So I'll mark it 'solved' although it isn't! Thanks again.
",jrogercalvert,false,0,0,https://support.mozilla.org/questions/1418579 1591113,1418579,2023-07-17 11:21:10 -0700,2023-07-17 11:21:10 -0700,"See the search box in the addressbook view? And the little box immediately to the right? Click that, and at the bottom of the menu that opens is 'table layout.' Click that to see if your view of addressbook is more suitable to your needs.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418579 1591112,1418579,2023-07-17 11:20:24 -0700,2023-07-17 11:20:24 -0700,"You can drag the Edit pane up to make it larger, or switch views to deselect Table layout (see picture) to make the Edit pane use the full right side of the window. But I'm not aware of a way to open it in a separate window.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418579 1591351,1418588,2023-07-18 12:11:27 -0700,2023-07-18 12:11:27 -0700,"OK, I didn't have to wait for the update. The problem appears to be related to one of my email accounts, the one on my university's MS Exchange server. I noticed today that the account hadn't shown any new mail since I upgraded to 115.0. It had been using IMAP with OAuth to connect, and was working through 112.x. So I bit the bullet and paid for the OWL extension for exchange, and everything is now working: I can receive and send email with the account, and the unified folders are working properly.
",john864,false,0,0,https://support.mozilla.org/questions/1418588 1591100,1418588,2023-07-17 10:22:09 -0700,2023-07-17 10:22:09 -0700,Will do. Thanks.
,john864,false,0,0,https://support.mozilla.org/questions/1418588 1591099,1418588,2023-07-17 10:00:31 -0700,2023-07-17 10:00:31 -0700,"Please post your results after updating to 115.0.1, available later this week.
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418588 1592601,1418590,2023-07-24 12:58:59 -0700,2023-07-24 12:58:59 -0700,Welcome. Dinna mention it.
,danawilson001,false,0,0,https://support.mozilla.org/questions/1418590 1592598,1418590,2023-07-24 12:51:47 -0700,2023-07-24 12:51:47 -0700,And thank YOU for responding! Much appreciated.
,LHirsh52,false,0,0,https://support.mozilla.org/questions/1418590 1592531,1418590,2023-07-24 07:32:40 -0700,2023-07-24 07:32:40 -0700,"P.P.S. (Sorta): Just out of curiosity, I tried what you described in TB 102.13, and sure enough, it is able to do what you said. I was skeptical. Now I'm a believer. Thank you again for the enlightenment. H A G D.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1418590 1592523,1418590,2023-07-24 07:19:50 -0700,2023-07-24 07:19:50 -0700,"RE: ""Thunderbird does not like to move open messages around. So far as I know, this is standard for email programs generally."" Except, of course, that in the pre-115 TB versions, that's EXACTLY how it worked! In the earlier versions of Thunderbird, the button was called ""File,"" rather than ""Move To,"" and it moved a message even when the message was open. After all, it is usually while you are reading a message that you decide that you want to move it to another folder. That's why I raised the issue.
I'll grant, however, that this particular problem is not among life's major woes and miseries.
",LHirsh52,false,0,0,https://support.mozilla.org/questions/1418590 1592516,1418590,2023-07-24 07:06:50 -0700,2023-07-24 07:20:11 -0700,"This strikes me as a lot like the situation in which you say to the doctor, ""It hurts every time I do this."" As you are saying this, you do something, and it hurts. The doctor predictably responds, ""Then stop doing that.""
Your solution is to close any message you're going to move before you attempt to move it. Thunderbird does not like to move open messages around. So far as I know, this is standard for email programs generally.
Just close 'em before you try to move 'em.
P.S., I am glad that Thunderbird and your Gmail server are letting you move individual messages among IMAP folders and even across accounts. I was aware that the former was possible, but I had only done it while in the Gmail browser interface. Thank you for enlightening me.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1418590 1592506,1418590,2023-07-24 06:45:51 -0700,2023-07-24 06:45:51 -0700,"Actually, I AM moving messages to other IMAP folders. In fact, one of the great things about Thunderbird is that it will even let me move individual messages to IMAP folders in my other Gmail accounts (I have four of them).
I tried your method -- ""Then I closed the message and (with it selected and colored as selected) clicked Move To and clicked the folder name of my choice"" -- and it worked! In fact, it moved the message into an IMAP account in another of my Gmail accounts.
What still does NOT work is trying to use the Move To button when the email is open. For that, I still have to right click and select ""Move To"" from the drop down menu or close the message and use your method.
I, too, am running Windows 11 and TB 115.0.1. Thanks for your reply! Very helpful . . . .
",LHirsh52,false,0,0,https://support.mozilla.org/questions/1418590 1592503,1418590,2023-07-24 06:33:04 -0700,2023-07-24 06:33:04 -0700,"OK, I added the Move To button to my Unified Toolbar (that's the name Thunderbird uses to refer to it, by the way) and tried Move To with the message open and nothing happened when I selected the folder. Then I closed the message and (with it selected and colored as selected) clicked Move To and clicked the folder name of my choice in Local Folders (I don't think you want to Move To to an IMAP folder; you'd set up a filter to do that when the message comes in) and it worked perfectly.
I don't suppose you're moving messages around in your IMAP folders, or are you?
I'm using 115.0.1 on Windows 11.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1418590 1592498,1418590,2023-07-24 05:36:28 -0700,2023-07-24 05:36:28 -0700,"It works if I right-click on the message and then choose the ""move-to"" command from the menu that pops up. What still does NOT work is the button that appears at the very TOP of my screen (the other buttons include ""Get Messages, ""Write,"" then ""Move To,"" ""Reply"", etc.) Curiously, these other buttons do work. Very strange . . . .
",LHirsh52,false,0,0,https://support.mozilla.org/questions/1418590 1591115,1418590,2023-07-17 11:23:56 -0700,2023-07-17 11:23:56 -0700,I cannot duplicate this. My PC is running win 11 and TB 115.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418590 1591167,1418599,2023-07-17 13:57:54 -0700,2023-07-17 13:57:54 -0700,"There was much new code (part of the goal) in 115 that eliminated much of the CSS that many (including myself) have used through the years. Discovering replacement CSS with the new environment will be a matter of individual experimentation. SO, what that means is that some of the CSS tweaks that we have used may not be available in the near future, if at all. CSS is no specialty of mine so I also am waiting to see what new CSS becomes available.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418599 1591150,1418600,2023-07-17 13:34:25 -0700,2023-07-17 13:35:42 -0700,"on https://www.thunderbird.net/donate/
Are there additional fees on my donation? We do not collect any additional fees or taxes. When you donate in your local currency you are not charged a conversion fee by your credit card. Optionally, you can choose to cover our transaction costs on your donation. This is completely voluntary and you may opt in or out using the checkbox on our donation form. Our organization is based in the United States. We encourage donors to research any additional external taxes or fees that may be applied by regulators such as your bank or tax authority.
What are your transaction costs on donations? When you opt to cover our transaction costs, you're covering both our processing and donation platform costs. The costs associated with our robust online donation system allows us to continue scaling sustainably as our supporter-base grows. Our donation platform and payment processor partners reduce internal costs associated with maintaining our own system from scratch. Our partners ensure we can accept a wide range of currencies/payment methods and remain PCI compliant in all of the countries that we accept gifts from. The transaction costs donors may choose to cover are based on an estimate of our overall costs. Due to many factors actual costs may fluctuate.",James,false,0,0,https://support.mozilla.org/questions/1418600 1591144,1418600,2023-07-17 13:25:33 -0700,2023-07-17 13:25:33 -0700,"
First, a BIG thanks for your donation. The continued growth of Thunderbird is directly due to donations such as yours. I regret there may have been issues on your donation. The place to pursue this is at this address: https://www.thunderbird.net/en-US/donate/help/ Again, you have our thanks.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418600 1591136,1418603,2023-07-17 12:47:59 -0700,2023-07-17 12:47:59 -0700,"This is the official (to my knowledge) documentation. Well worth the read https://support.mozilla.org/en-US/kb/message-threading-thunderbird
Here is my own documentation on threading, duplicating the above, but it may help: You need to highlight each folder and click View>sort by>unthreaded. If this applies to just a few folders, just repeat the process as necessary. If you have many folders or plan to add many new folders, you may wish a different approach, below:
More info: To change default for *new* folders, In config editor, you can change default that applies to NEW folders you set up: mailnews.default_view_flags 0=unthreaded
Config editor is available at Tools>settings>general and scroll to bottom right.
------------
To set many *existing* folders, follow these steps: (I creates a crude video that walks through the steps at
https://davidkirk.org/SettingDefaultFolderView.mp4 that demonstrates the following steps:
First, highlight a folder that you have set to unthreaded In the Message List view, in the column header, on the far right, open the options button that shows context menu. : At the very bottom is the option: -> ""Apply current view to..."" -> ""Folder and its children..."" -> Hover over an account -> In the next menu don't select a folder. Instead select the account name itself.
ALSO, for future installations of Thunderbird, - install Thunderbird and exit prior to setting up accounts
- create a simple text file with name of user.js with these lines: // Set default threading to UNthreaded ### <== this line is optional, just for documentation user_pref(""mailnews.default_view_flags"", 0); - copy the user.js file into the profile - now, when you start Thunderbird, unthreading will be the default. Problem solved.
",davidsk,false,1,0,https://support.mozilla.org/questions/1418603 1591478,1418606,2023-07-19 01:29:18 -0700,2023-07-19 01:29:18 -0700,"Se vuoi un secondo parere ti conviene provare in un altro forum, qui siamo davvero in pochi.
",@next,false,0,0,https://support.mozilla.org/questions/1418606 1591474,1418606,2023-07-19 00:52:21 -0700,2023-07-19 00:52:21 -0700,problema di gmail a parte. resta comunque molto strano che thunderbird non preveda di fare in autonomia una copia di backup del file prima di toccarlo con operazioni di repair.
,gianfire,false,0,0,https://support.mozilla.org/questions/1418606 1591303,1418606,2023-07-18 07:47:14 -0700,2023-07-18 07:47:14 -0700,"Lo so, ma questo è un problema di Gmail... Se stai usando POP3 potresti anche contrassegnare i messaggi come non letti in Gmail e vedere se Thunderbird li scarica nuovamente. (NON farlo se invece usi IMAP) Oppure puoi provare a scaricare tutto l'archivio tramite Google Takeout.
",@next,false,0,0,https://support.mozilla.org/questions/1418606 1591272,1418606,2023-07-18 02:46:32 -0700,2023-07-18 02:46:32 -0700,e si solo che scaricarli uno ad uno o inviarli come allegato quando solo 5.628 è un pò un problemino...
uso thunderbird da quando è uscito per la sua solidità e mai mai mi ha dato un problema. è crollato un mito...
,gianfire,false,0,0,https://support.mozilla.org/questions/1418606 1591267,1418606,2023-07-18 01:34:44 -0700,2023-07-18 01:34:44 -0700,"Non uso Gmail per cui so dirti di preciso. Però secondo questa guida https://support.google.com/mail/answer/9261412?hl=it puoi scaricare i singoli messaggi in formato eml.
Per riportali in Thunderbird a quel punto basta che trascini i file sopra una cartella di Thunderbird
",@next,false,0,0,https://support.mozilla.org/questions/1418606 1591249,1418606,2023-07-17 22:57:54 -0700,2023-07-17 22:57:54 -0700,"grazie, ho visto che su gmail la posta inviata è ancora presente potrei selezionare il periodo e fare inoltra come allegato e poi importarmelo nuovamente in thunderbird. Purtroppo su gmail non ho trovato una funzione per scaricarli direttamente in eml. qualche idea?
",gianfire,false,0,0,https://support.mozilla.org/questions/1418606 1591247,1418606,2023-07-17 22:53:02 -0700,2023-07-17 22:53:02 -0700,"Purtroppo no, non esistono backup automatici. Se hai compattato inoltre non è più possibile neppure tentare il recupero dai file originali (se comunque volessi tentare, una possibile procedura è descritta ad esempio qui -> https://support.mozilla.org/it/questions/1418163#answer-1590109)
",@next,false,0,0,https://support.mozilla.org/questions/1418606 1591187,1418618,2023-07-17 15:36:21 -0700,2023-07-17 15:36:21 -0700,"(That is, Tbird did ask for password for the outgoing message.)
",ajschn67,false,0,0,https://support.mozilla.org/questions/1418618 1591186,1418618,2023-07-17 15:35:38 -0700,2023-07-17 15:35:38 -0700,"Addendum: Just for funsies, I tried sending a message. Outgoing server works fine. Also, I can connect to webmail in my browser adn in my phone email app as well.
",ajschn67,false,0,0,https://support.mozilla.org/questions/1418618 1591662,1418621,2023-07-19 17:54:33 -0700,2023-07-19 17:54:33 -0700,"https://bugzilla.mozilla.org/show_bug.cgi?id=1750324
Yes, that's it. I see you found it just as I found it in my history. That's my old username and email I had to change.
Thanks for the reply.
",lmw2020,false,0,0,https://support.mozilla.org/questions/1418621 1591661,1418621,2023-07-19 17:43:48 -0700,2023-07-19 17:43:48 -0700,"Would it be: https://bugzilla.mozilla.org/show_bug.cgi?id=1750324 ?
",rtanglao,false,0,0,https://support.mozilla.org/questions/1418621 1591659,1418621,2023-07-19 17:25:45 -0700,2023-07-19 17:25:45 -0700,Hi lmw2020:
Would be great if you could copy/paste the link to the bug here please. Can't promise anything but always good to know the actual bug (we have many :-) !).
Cheers!
....Roland
,rtanglao,false,0,0,https://support.mozilla.org/questions/1418621 1591229,1418622,2023-07-17 21:28:59 -0700,2023-07-17 21:28:59 -0700,"The add-on can't be updated until TB allows custom columns:
https://github.com/lkosson/full-address-column/issues/14#issuecomment-1632882898
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418622 1591228,1418629,2023-07-17 21:26:21 -0700,2023-07-17 21:26:21 -0700,"To download (subscribe) other folders besides Inbox, the account must be added as IMAP in TB. POP only downloads the Inbox.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418629 1591231,1418633,2023-07-17 21:38:47 -0700,2023-07-17 21:38:47 -0700,"The best way to test if Norton is interfering is to run Windows in safe mode (to bypass startup apps like AV). Try that and see if TB connects to outlook.office365.com. For what it's worth, Hotmail works fine here with 115/W11. Check also that cookies are accepted in TB Settings, so that the OAuth2 process can complete.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418633 1591230,1418633,2023-07-17 21:34:23 -0700,2023-07-17 21:35:57 -0700,"sfhowes said
Do you have the authentication set to OAuth2? https://support.mozilla.org/en-US/questions/1417298 State your antivirus if it's not Windows Security, and VPN if you have one.
I use Norton. Tried to disable that - it didn't help. I checked the authentication settings again - the authentication method is set to OAuth2.
P.S. I tried to change it back to Normal Password - it started working. I guess the settings got messed up during the upgrade. Thanks for the suggestion.
",arcadiev,false,0,0,https://support.mozilla.org/questions/1418633 1591227,1418633,2023-07-17 21:23:59 -0700,2023-07-17 21:23:59 -0700,"Do you have the authentication set to OAuth2?
https://support.mozilla.org/en-US/questions/1417298
State your antivirus if it's not Windows Security, and VPN if you have one.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418633 1591586,1418634,2023-07-19 11:27:52 -0700,2023-07-19 11:27:52 -0700,"Well, it already does. There is a minor release coming out in a few days, so maybe that will do whatever it is that is not working for you on POP.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418634 1591510,1418634,2023-07-19 05:22:40 -0700,2023-07-19 05:22:40 -0700,Do you happen to know when they will put out a new V115 that works with POP?
,smsterling99,false,0,0,https://support.mozilla.org/questions/1418634 1591498,1418634,2023-07-19 04:52:11 -0700,2023-07-19 04:52:11 -0700,Whew! I'm glad all is well. You're welcome.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418634 1591419,1418634,2023-07-18 16:33:40 -0700,2023-07-18 16:33:40 -0700,"David, I hate to make another ""reply"". My ""impaired"" desktop pc is a mess, but I did install the V102 to my W10Prof laptop and I got it all to work. My desktop is so messed up that when I ran the V102 exe, after it extracted everything, then I got a crazy file error from 7-zip. I am going to convert my desktop to W10P (YUCK) and put a new hard drive in and I will migrate it back. Strange things were happening to my office and jpg file programs. Don't make sense if the C drive did not go.
Whatever, thank you again for the initial problem fix!!!
THE END...I HOPE!
",smsterling99,false,0,0,https://support.mozilla.org/questions/1418634 1591411,1418634,2023-07-18 15:48:17 -0700,2023-07-18 16:04:45 -0700,"Oh my, I have another problem. Getting emails. This is a different version than the one I had, which I cannot tell you what version it was since I lost some of my app exe folder.
When I click on Get Messages, I get the error msg attached and also this version does not allow you to get separate accts.
OH WAIT, I see where you can right click on each server name and get messages. It works for my comcast accts, which are IMAP, but this error msg is coming from my Gmail, which I DO use a POP and I think I read that it might now work in the new release.
Is the older version available? somewhere? I am sorry, I looked and first I do not know what the latest version before this was and how to get it. I looked it up. IDK why the documentation is so confusing to me. Please let me know. I am almost done. But just with this problem. When you lose a drive that has been in use for 12 or more years and it is all not backed up, this ""can"" happen. Is it V102? I don't remember. Thanks!
Sorry again...I found this one: mozilla-thunderbird-102.5.0-installer_9-lEZP1.exe. I guess I will start all over. Don't take any time at all.
",smsterling99,false,0,0,https://support.mozilla.org/questions/1418634 1591407,1418634,2023-07-18 15:36:00 -0700,2023-07-18 15:36:00 -0700,"David, Thank you so much. It looks like everything is ok, so far. The only thing that happened is that I got an error msg (see pic) on the 2nd thru 4th change (includes the Storage, which I did not realize I had to do, but they were not there, and then I did that one too...LOL). It does not seem to have hurt anything?
Also it seems that I lost some of the display formatting of the email entries, but I know how to fix that. This was only temp as my pc is still a mess, but at least I know how to do it now, which I will be doing when everything settles down with my pc.
THANKS SO MUCH AGAIN. HAVE A GREAT DAY AND BE SAFE!
",smsterling99,false,0,0,https://support.mozilla.org/questions/1418634 1591353,1418634,2023-07-18 12:19:45 -0700,2023-07-18 12:19:45 -0700,"I think you may have 'almost' been done. Now, if you have the C backup, and if Thunderbird is already installed, copy this from the backup: the folder that was at c:\users\<yourid>\appdata\roaming\thunderbird to that same location on the new C drive (do this when thunderbird is NOT running.) That should recall what you had prior to your recent delete. Now, take the E backup and copy the account data folders to wherever. Now, start thunderbird, click the accountsetting page and on the 'server settings' page, click the 'Local Directory' link at bottom of pane and select the folder where you copied account folder from E backup. If I'm understanding your prior setup, the data folders should now appear. Repeat this for each account.
",davidsk,false,1,0,https://support.mozilla.org/questions/1418634 1591337,1418634,2023-07-18 10:07:01 -0700,2023-07-18 10:07:01 -0700,"Hi, Thanks for responding. I guess I was not detailed enough...I tried. The address book and the accounts are there, but there are NO email/storage folders showing. Now I think I made it worse. It told me to uninstall and delete the Thunderbird folder on C, and I did, and then NOTHING came up. I do have the original ""system stuff"" on C backed up and I do have the Whole external (not on C) folder intact with the data and profiles.
",smsterling99,false,0,0,https://support.mozilla.org/questions/1418634 1591336,1418634,2023-07-18 09:46:41 -0700,2023-07-18 09:46:41 -0700,"I am confused. You mention that the email accounts and addressbook work fine, so what is the problem?
",davidsk,false,0,0,https://support.mozilla.org/questions/1418634 1591653,1418640,2023-07-19 17:01:40 -0700,2023-07-19 17:01:40 -0700,Having the same problem in Fedora 38.
,spandalino,false,1,0,https://support.mozilla.org/questions/1418640 1591307,1418641,2023-07-18 07:55:57 -0700,2023-07-18 07:55:57 -0700,"The icons in the header+toolbar of the message pane has existed for decades. You can customize to some degree in the current version and 115, but not remove it. AIUI it will be more customizable at some point in the future.
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418641 1592116,1418643,2023-07-22 00:52:29 -0700,2023-07-22 00:52:29 -0700,"Ak oprava priečinkov nepomohla, tak skúste ešte spustiť THUNDERBIRD V NÚDZOVOM REŽIME a preverte či chyba pretrváva (držte klávesu SHIFT pri spustení Thunderbirdu). http://imgbank.cz/images/2015/08/23/Thunderbird_nudzovy_rezim.jpg
",Ansamb,false,0,0,https://support.mozilla.org/questions/1418643 1591946,1418643,2023-07-21 01:04:45 -0700,2023-07-21 01:04:45 -0700,"Standardní mazání zpráv, ale i adresářů nefunguje. Řešení přesouváním zpráv do vytvořeného adresáře je možné, ale hloupé. Prosím o opravu programu Tunderbird !!!!
",teris-jicha,false,0,0,https://support.mozilla.org/questions/1418643 1591467,1418643,2023-07-18 22:49:52 -0700,2023-07-18 22:55:15 -0700,"teris-jicha napsal(a)
1. Při inovaci OS zmizí spouštění z hlavní lišty
Nájdite si ikonu aplikácie Thunderbird (kliknite na dlaždicu Windows a hľadajte), kliknite na ňu pravým tlačidlom myši a vyberte ""Ďaľšie"" - ""Pripnúť na panel úloh"" a už je ikona tam, kde ste ju zvykli mať.
teris-jicha napsal(a)
2. Nelze mazat zprávy ani podadresáře
V mnohých prípadoch pomôže opraviť priečinok, - kliknite na priečinok pravým tlačidlom myši a zvoľte ""Vlastnosti"" a vyberte ""Opraviť priečinok"": http://imgbank.cz/images/2014/09/23/Thunderbird_opravit_priecinok.jpg - postupne opravte aj ostatné priečinky Potom je nutné ""Vykonať údržbu priečinkov"":
teris-jicha napsal(a)
3. Zmizel ""adresář"" koš
1. Vytvortete si v ""Lokálne priečinky"" nejaký priečinok, napríklad s názvom ""Odpadkový kôš"". http://imgbank.cz/images/2014/06/29/Bez_nazvuhs4e7.jpg 2. Vypnite Thunderbird. 3. Pozrite sa do profilu Thunderbirdu ...\Profiles\xxxxxxxx.default\Mail\Local Folders\ a preverte, či tam existuje súbor Trash (bez prípony). Ak neexistuje (odstránili ste ho), tak ho v tom priečinku vytvorte (bez prípony). 4. Spustite Thunderbird a kliknite na novo vytvorený priečinok s názvom ""Odpadkový kôš"" pravým tlačidlom myši a zvolte ""Vlastnosti"". Nastavte SPRÁVNU cestu do profilu Thunderbirdu až k tomu súboru Trash: ...\Profiles\xxxxxxxx.default\Mail\Local Folders\Trash - a uložte tieto nastavenia stlačením tlačidla OK. http://imgbank.cz/images/2014/06/29/Thunderbird_odpodkovy_kos.jpg 5. Vypnite Thunderbird. Spustite Thunderbird. A už by to malo fungovať ako za mlada.
",Ansamb,false,0,0,https://support.mozilla.org/questions/1418643 1591275,1418645,2023-07-18 03:44:02 -0700,2023-07-18 03:44:02 -0700,I believe that you cannot. I suggest creating a new addressbook and import to that.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418645 1591301,1418646,2023-07-18 07:42:52 -0700,2023-07-18 07:42:52 -0700,"I file che salvi come modello, vengono salvati in una apposita cartella chiamata appunto Modelli sotto l'account con cui sono stati creati. Se non hai modificato le impostazioni di visualizzazione di Thunderbird, questa cartella la trovi al solito nell'albero delle cartelle a sinistra.
Per usare un modello basta che lo apri con un doppio click.
",@next,false,1,0,https://support.mozilla.org/questions/1418646 1591302,1418647,2023-07-18 07:43:57 -0700,2023-07-18 07:44:12 -0700,"Se n'è discusso di recente, per cui ti rimando qui: https://support.mozilla.org/it/questions/1418163
",@next,false,0,0,https://support.mozilla.org/questions/1418647 1593278,1418648,2023-07-27 12:05:53 -0700,2023-07-27 13:04:22 -0700,"I just ran `flatpak update` and now have Thunderbird 115.0.1.
Caution: If you use the Provider for Exchange ActiveSync and TbSync add-ons have not yet been updated to work with 115.x and will be disabled if you upgrade. (Well, I'm stuck until that's sorted out. Ugh.)
",lee96,false,0,0,https://support.mozilla.org/questions/1418648 1591310,1418648,2023-07-18 08:05:15 -0700,2023-07-18 08:05:15 -0700,"realmzak said
I am looking forward to have version 115 but flatpak package is not updated to version 115 instead, it shows old version 102.13.0. When will the flatpak version will receive the latest release?
Work is in progress. The answer is, simply when it is finished.
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418648 1592045,1418649,2023-07-21 11:52:12 -0700,2023-07-21 11:52:12 -0700,"Change incoming port to 993 and set to SSL/TLS . For outgoing, try port of 465 and SSL/TLS and let me know. You do need encryption and this should do it.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418649 1592040,1418649,2023-07-21 11:23:39 -0700,2023-07-21 11:23:39 -0700,Did you try different cases for your email? I have had times where it would not accept my email unless it has the exact case structure even though MANY other places seemed to not care.
,Chicks_Hate_Me,false,0,0,https://support.mozilla.org/questions/1418649 1592015,1418649,2023-07-21 09:06:39 -0700,2023-07-21 09:16:38 -0700,"Hello David, I have deleted the account and have now opened the account again with all the same settings as I have on my phone.
I just sent a test email from this account on my computer and I was able to send and receive a message from and to this location.
I just sent a test email from the account on my phone and it still says ""cannot send mail The sender address in invalid"" Further now I am not receiving mail on this account on the iphone? Thoughts please?
thank you for your assistance. feels like we are close?
",editor33,false,0,0,https://support.mozilla.org/questions/1418649 1591829,1418649,2023-07-20 10:49:28 -0700,2023-07-20 10:49:28 -0700,"You are NOT creating a new email address, just a new email account. use same email address as before. Use steps 1, 3, and 4. Skip 2 as not needed.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418649 1591815,1418649,2023-07-20 09:51:47 -0700,2023-07-20 09:51:47 -0700,"Okay, so the article you sent says to create an ionos email address in ionos first...do I do this with my email address in question? Do I then come back to thunderbird and create a new account? Please let me know if this procedure below is correct or needs changing before I go for it: step 1: delete current thunderbird account from PC Step 2: create ionos email address in ionos step 3: create new account in thunderbird with email address and IMAP server type step 4: plug in the settings as on phone: port 993, SSL/TLS.
AGAIN, thank you David!
",editor33,false,0,0,https://support.mozilla.org/questions/1418649 1591811,1418649,2023-07-20 09:36:25 -0700,2023-07-20 09:36:25 -0700,"There will no change in your email address. Once you have it working properly on your PC, the same setup should work on the phone.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418649 1591810,1418649,2023-07-20 09:34:55 -0700,2023-07-20 09:34:55 -0700,"Also, what about the fact that I cannot send messages from this email address on my phone? If I set the new one up just like the phone will I have the same issue?
Thank you !",editor33,false,0,0,https://support.mozilla.org/questions/1418649 1591808,1418649,2023-07-20 09:29:03 -0700,2023-07-20 09:29:03 -0700,
Will I still be able to keep the same email address?
,editor33,false,0,0,https://support.mozilla.org/questions/1418649 1591787,1418649,2023-07-20 08:03:52 -0700,2023-07-20 08:03:52 -0700,"If you want an IMAP account, you will need to create a separate account; you cannot use this one. If that's the case, you could delete this and then create the IMAP one using the settings as on phone: port 993, SSL/TLS. Check settings carefully on phone and use that on PC. This link may assist: https://www.ionos.com/help/email/general-topics/settings-for-your-email-programs-imap-pop3/
",davidsk,false,0,0,https://support.mozilla.org/questions/1418649 1591773,1418649,2023-07-20 07:02:15 -0700,2023-07-20 07:02:15 -0700,"I see in Server settings the following: Server Type : POP Mail Server (this does not appear to be a choice) Server Name: imap.ionos.com (is typed in) Port: 143 default 995
Connection Security has a drop down and is clicked on SSL/TLS.
Do you think The Server Type is the problem? Seems, yes. Is there a way to change the Server Type in Thunderbird to Imap? And do you think this is why the email on my computer is not receiving emails? Further do you this there is a connection to why the same email account on my phone cannot send messages? What do I do?
Thank you for your help.
",editor33,false,0,0,https://support.mozilla.org/questions/1418649 1591750,1418649,2023-07-20 05:02:39 -0700,2023-07-20 05:02:39 -0700,"In account settings, click server settings. The top line will display either POP or IMAP for server description. An IMAP port would be 993, whereas 995 is often used for POP. That was my clue. Also, port 143 is usually used with STARTTLS, not SSL/TLS.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418649 1591628,1418649,2023-07-19 13:40:44 -0700,2023-07-19 13:40:44 -0700,What is a POP account and What is a better number setting for IMAP? I'd like it to be an IMAP account bc I plan to access the email from multiple devices. How do I see if it is set up as a POP account instead of an IMAP?
,editor33,false,0,0,https://support.mozilla.org/questions/1418649 1591499,1418649,2023-07-19 04:56:25 -0700,2023-07-19 04:56:25 -0700,I suggest reviewing the PC's incoming server. 995 is not the default for IMAP. Is this a POP account?
,davidsk,false,0,0,https://support.mozilla.org/questions/1418649 1591497,1418649,2023-07-19 04:52:04 -0700,2023-07-19 04:52:04 -0700,"Hello David, thanks for helping. I will share the settings on the set up in both places where I have the email account because they both work...only in reverse of one another?! I can only use one to send and one to receive. No conversation strands are possible in this way. Please let me know what you think I could do to make my email work properly in both places or if you need more information. TIA!
The email on my phone is set up as :
incoming mail server: imap.ionos.com
USE SSL imap path prefix: / server port : 993
outgoing mail server: smtp.ionos.com
USE SSL server port : 465
The email on my Thunderbird ap on my computer is set up as:
Upon setting up my account I received emails for four days then never again...? server settings: imap.ionos.com
port: 143 defaul:995 SSL/TSL
composition: Use my global LDAP server preferences for this account
Outgoing mail server: smtp.ionos.com (default)
port 465 SSL/TSL",editor33,false,0,0,https://support.mozilla.org/questions/1418649 1591333,1418649,2023-07-18 09:41:46 -0700,2023-07-18 09:41:46 -0700,
Please post info on the account - the incoming server settings and the SMTP server settings. That may generate ideas. Focus on this forum is on the email account. The phone's problem may just be a misspelled email account.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418649 1591626,1418650,2023-07-19 13:08:00 -0700,2023-07-19 13:08:00 -0700,You're most welcome.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418650 1591625,1418650,2023-07-19 13:07:05 -0700,2023-07-19 13:07:05 -0700,"Perfect, now it works!!!
Thank you David!!!!
",santiago-berlin,false,0,0,https://support.mozilla.org/questions/1418650 1591609,1418650,2023-07-19 12:21:08 -0700,2023-07-19 12:21:08 -0700,"No, in the profile itself, suchas users\username\appdata\roaming\thunderbird\profiles\<profilename>\chrome
",davidsk,false,1,0,https://support.mozilla.org/questions/1418650 1591593,1418650,2023-07-19 11:43:57 -0700,2023-07-19 11:43:57 -0700,Like this?
C:\Users\MyUsername\AppData\Roaming\Thunderbird\Profiles\chrome\
,santiago-berlin,false,0,0,https://support.mozilla.org/questions/1418650 1591587,1418650,2023-07-19 11:31:38 -0700,2023-07-19 11:31:38 -0700,"No. The chrome folder must be in the profile itself. It is NOT there by default, so you must create it.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418650 1591585,1418650,2023-07-19 11:24:16 -0700,2023-07-19 11:24:16 -0700,"I really did everything according to your description.
Is this the correct chrome folder?
C:\Users\MyUsername\AppData\Roaming\Thunderbird\Profiles\sdgsgvs.default-release\storage\permanent\chrome
I put the userChrome.css file in the subfolders, too.
May I ask what the line ""@namespace html url(""http://www.w3.org/1999/xhtml"");"" in the css is about?
Again thank you!!
",santiago-berlin,false,0,0,https://support.mozilla.org/questions/1418650 1591584,1418650,2023-07-19 11:19:51 -0700,2023-07-19 12:47:41 -0700,"I really did everything step by step according to the description.
Is this the correct path to place the userChrome.css file into:
C:\Users\MyUsername\AppData\Roaming\Thunderbird\Profiles\ksjdhfd.default-release\storage\permanent\chrome
(There are also subfolders.. I placed the file there, too) But that is the only chrome folder I found in my installation.
May I ask what is this line in the file about: @namespace html url(""http://www.w3.org/1999/xhtml"");
",santiago-berlin,false,0,0,https://support.mozilla.org/questions/1418650 1591574,1418650,2023-07-19 10:48:35 -0700,2023-07-19 10:48:35 -0700,Please recheck. All others who have received this solution have reported success.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418650 1591557,1418650,2023-07-19 10:13:27 -0700,2023-07-19 10:13:27 -0700,"Hi David, thank you for your reply and help. I did everything as described but nothing changed unfortunately, even after several restarts.
",santiago-berlin,false,0,0,https://support.mozilla.org/questions/1418650 1591323,1418650,2023-07-18 08:33:05 -0700,2023-07-18 08:33:05 -0700,"Try this: - click settings>general and scrollodown to config editor - search for toolkit.legacyUserProfileCustomizations.stylesheets and change to true - then you need the chrome folder in profile, and a userChrome.css filein the folder. - exit and restart TB and it should work, although I've sometimes found I have to restart TB twice to see changes in userChrome.css - Below is content for userChrome.css
/* ####### */ @namespace html url(""http://www.w3.org/1999/xhtml""); #toolbar-menubar { order: 1; } unified-toolbar { order: 2; } #tabs-toolbar { order: 3; } ",davidsk,false,0,0,https://support.mozilla.org/questions/1418650
1591285,1418651,2023-07-18 05:30:31 -0700,2023-07-18 05:30:31 -0700,That's exactly what I did. That's the normal update process (at least it has always been that for me).
,davidsk,false,0,0,https://support.mozilla.org/questions/1418651 1591366,1418655,2023-07-18 13:49:27 -0700,2023-07-18 13:49:27 -0700,"Try the View>fontsize feature and see if that helps. There are some tech ways to enlarge fonts, but with the new 115 release, some of those old tricks no longer work.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418655 1591363,1418655,2023-07-18 13:31:58 -0700,2023-07-18 13:31:58 -0700,"David, Like I said I can make the font larger after the message is opened. I can do that by going to tools, settings, font, and change that, I did that and set it to 20 and I can read a message fined after I open it. I can't see who the message is from when it is in my inbox, and I am somewhat careful about opening emails I don't the sender. I can't change the size of the print of the messages in my inbox prior to opening. I did search thru the help section and other users seem to have a similar problem, and not the those suggested fixes worked.
",pmosgm,false,0,0,https://support.mozilla.org/questions/1418655 1591354,1418655,2023-07-18 12:26:24 -0700,2023-07-18 12:26:24 -0700,"My point was that, if you want help, just ask for it. Threatening to leave accomplishes nothing. I will assume you have a typical setup, either a laptop or reasonable size desktop. To get a feel for this, the basic settings are at settings>general . The default font may appear as 14 or 16 (not sure on this) but, whatever it is, increase it by 2, so that if it had be 14 it will now be 16. Then click the 'advance tab' and set all numbers shown to that number. Next, look at top of pane and you will likely see 'Latin' or 'Other Writing Systems.' Click the menu and select whatever was the one not shown. On that screen, set the numbers to be IDENTICAL to the other. When done, the Latin pane and the Otherwritingsystems pane should look alike. Now view one of the messages. If the screensize increased, then we're on the right track. If still too small, just repeat the above with a higher number. My text here assumes that it is messages that are small, not everything. If everything, then the approach would be different. Let us know.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418655 1591348,1418655,2023-07-18 11:46:43 -0700,2023-07-18 11:46:43 -0700,"I have used Thunderbird for probably 20 years, the problem is the inbox screen font is to small to read even with reading glasses. I can change the font on an email after it opens but not when in the inbox, and I can't be sure what message I'm opening. How do I find out how to change the font in the inbox, I'm retired and almost 80 years old and my eyes aren't as good as they used to be. I live on a fixed income and I haven't donated much money to Mozilla but have continued to use Firefox & Thunderbird even when I couldn't access some location because those locations didn't support it. I stayed with Mozilla because I wanted to support the efforts of a young startup. After reading your very helpful reply I can tell you one thing for sure. I will find one that I can see the print in the inbox, and I probably won't bother to tell you which one.
",pmosgm,false,0,0,https://support.mozilla.org/questions/1418655 1591329,1418655,2023-07-18 09:26:44 -0700,2023-07-18 09:26:44 -0700,"What email client would you switch to? I'm curious because it seems daily that someone posts a problem and then threatens to leave if their problem isn't solved. People here are not on commission; in fact, we earn not a penny for doing the volunteer work we do. So, it will be informative for us to know what the other clients are that people switch to. Thank you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418655 1591320,1418656,2023-07-18 08:24:48 -0700,2023-07-18 08:24:48 -0700,"I am not aware of any email client that maintains separate addressbooks per account. What you're wanting will be a challenge. If you saved all messages in SENT folder, and if you know a good tech expert, that individual might be able to scan/extract many of the email addresses from the file using regular expressions. But that's over my meager regex skills. Good luck, and I hope a better idea surfaces from another.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418656 1591292,1418660,2023-07-18 06:52:37 -0700,2023-07-18 06:52:37 -0700,"Now having the same problem using Aquamail. Apparently the issue is on the server level with dotster.
Sorry, nevermind : )
",comz,false,0,0,https://support.mozilla.org/questions/1418660 1591330,1418664,2023-07-18 09:31:02 -0700,2023-07-18 09:31:02 -0700,Buenas tardes... me ocurre lo mismo... Tengo conexion a internet estable... pero no me funicona ni para enviar o recibir...
,hsabano,false,0,0,https://support.mozilla.org/questions/1418664 1591357,1418665,2023-07-18 12:40:51 -0700,2023-07-18 12:40:51 -0700,you are welcome. We do not want you crazy. :)
,davidsk,false,0,0,https://support.mozilla.org/questions/1418665 1591356,1418665,2023-07-18 12:33:00 -0700,2023-07-18 12:33:00 -0700,"Thank you, I was going crazy :)
",remi.sharrock,false,0,0,https://support.mozilla.org/questions/1418665 1591321,1418665,2023-07-18 08:26:36 -0700,2023-07-18 08:26:36 -0700,View>layout>messagelistheader
,davidsk,false,2,0,https://support.mozilla.org/questions/1418665 1591324,1418667,2023-07-18 08:36:27 -0700,2023-07-18 08:36:27 -0700,"Prova ad attivare la modalità threading -> https://support.mozilla.org/it/kb/thunderbird-messaggi-raggruppati-discussione
",@next,false,0,0,https://support.mozilla.org/questions/1418667 1592695,1418674,2023-07-25 04:13:08 -0700,2023-07-25 04:13:08 -0700,You're welcome. I'm glad it worked out ok.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418674 1592673,1418674,2023-07-25 00:36:33 -0700,2023-07-25 00:36:33 -0700,"Dear David, Many thanks for all your help. I was able to get in contact with a technician at Telia who, after a great deal of work, was able to finally correct the problem which was indeed at Telia. Best regards, James R. Samec
",Jamesrsamec41,false,0,0,https://support.mozilla.org/questions/1418674 1591988,1418674,2023-07-21 07:52:32 -0700,2023-07-21 07:52:32 -0700,"Ok, I need to slow down a bit. My apologies. Do you have the account defined yet? If you do, then let me know whether it is POP or IMAP. If not sure, highlight account name in left pane, rightclick and select 'settings'. Then click 'server settings' in left side bar and the pane on the right will say either that it is POP or IMAP. Let's start there. Thank you. If you do NOT have the account installed, then click File>new>existing email account, and fill in the info there. Let me know.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418674 1591984,1418674,2023-07-21 07:18:42 -0700,2023-07-21 07:18:42 -0700,"David,
I don't know how ""to try the settings from the URL"" you posted, though I was able to find those sendings as I indicated in my reply dated July 20. How does one do that and how will I know that I have succeeded?
Best regards,
James Samec
",Jamesrsamec41,false,0,0,https://support.mozilla.org/questions/1418674 1591865,1418674,2023-07-20 14:37:22 -0700,2023-07-20 14:37:22 -0700,I suggest you try the settings from the URL that I posted and then advise on how that went. Thanks.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418674 1591839,1418674,2023-07-20 11:41:24 -0700,2023-07-20 11:41:24 -0700,"Hope this is right: IMAPSMTP.email/telia.com SMTP-.map-e-mail-settings.html
Incoming mailserverimap Hostn.: mailinteliacom serverport: 993 Outgoingmailserver SMTP Mailouttelia.com Server port: 465
James Samec
",Jamesrsamec41,false,0,0,https://support.mozilla.org/questions/1418674 1591760,1418674,2023-07-20 05:38:16 -0700,2023-07-20 05:38:16 -0700,"To be clear, Thunderbird stores such settings when entered by the user. Since the user (you) acquired the Telia account, we look to you to know what settings you need to set up the account. I did a web search myself and located this URL, which may have the information you need. https://imapsmtp.email/telia.com-smtp-imap-email-settings.html
",davidsk,false,0,0,https://support.mozilla.org/questions/1418674 1591759,1418674,2023-07-20 05:27:26 -0700,2023-07-20 05:27:26 -0700,"According to Telia, it is Mozilla that has incoming server settings and my SMTP server setting. I have not received any error messages, in spite of this conspicuous error.
",Jamesrsamec41,false,0,0,https://support.mozilla.org/questions/1418674 1591334,1418674,2023-07-18 09:42:56 -0700,2023-07-18 09:42:56 -0700,"More info will be needed, such as your incoming server settings and your SMTP server setting and any error messages that you are receiving.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418674 1591458,1418679,2023-07-18 20:12:20 -0700,2023-07-18 20:12:20 -0700,"I don't know whether it was intended, but I do confirm it behaves a you describe for 102 and 115. Please file a bug report at https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird. Thanks
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418679 1593234,1418684,2023-07-27 10:05:14 -0700,2023-07-27 10:05:14 -0700,thank you but I am already using oauth2. I think microsoft did something that messed this up.
,kadak,false,0,0,https://support.mozilla.org/questions/1418684 1592861,1418684,2023-07-25 22:09:39 -0700,2023-07-25 22:09:39 -0700,"Hi kadak:
Perhaps changing to oauth2 as per the following thread will help? https://support.mozilla.org/en-US/questions/1417298#answer-1588949
Cheers! ...Roland
",rtanglao,false,0,0,https://support.mozilla.org/questions/1418684 1592859,1418690,2023-07-25 22:06:20 -0700,2023-07-25 22:06:20 -0700,"Hi jaybnewell
Perhaps changing to oauth2 as per the following thread will help? https://support.mozilla.org/en-US/questions/1417298#answer-1588949
Cheers! ...Roland
",rtanglao,false,0,0,https://support.mozilla.org/questions/1418690 1593233,1418693,2023-07-27 09:54:56 -0700,2023-07-27 09:54:56 -0700,"Yes, troubleshoot mode solved the problem. I'm using 115.0.1 Mac OS 13.4.1 (c) No antivirus or firewalls
",chunnel,false,0,0,https://support.mozilla.org/questions/1418693 1592858,1418693,2023-07-25 22:02:20 -0700,2023-07-25 22:02:20 -0700,"Hi chunnel
Please try Thunderbird Troubleshoot Mode: https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
If that fixes the issue please let us know!
If it doesn't: Please provide the following troubleshooting details to help us help you:
Cheers! ...Roland
",rtanglao,false,0,0,https://support.mozilla.org/questions/1418693 1592563,1418693,2023-07-24 10:06:20 -0700,2023-07-24 11:16:00 -0700,"Sorry, it solved the problem for a time, but now the problem is recurring. Here are two instances from just this afternoon.
",chunnel,false,0,0,https://support.mozilla.org/questions/1418693 1592083,1418693,2023-07-21 17:27:53 -0700,2023-07-21 17:27:53 -0700,"Yes, the update solved the problem.
",chunnel,false,0,0,https://support.mozilla.org/questions/1418693 1591359,1418693,2023-07-18 12:45:59 -0700,2023-07-18 12:45:59 -0700,SOmeone recently posted something similar. Please update to 115.0.1 when it becomes available and post your results.
,wsmwk,false,0,0,https://support.mozilla.org/questions/1418693 1592905,1418698,2023-07-26 04:20:29 -0700,2023-07-26 04:20:29 -0700,"Hi,
Troubleshooting mode does not help.
I have about six lines of received message viewable, and I cannot move the reading pane higher. I can as I said previously make the reading pane smaller by dragging downwards.
I am using Windows 11 22H2. I have 6 email addresses in Thunderbird, if you need them all I will post them. Add-ons installed: UBlock Origin, Provider for Google Calendar, Compact Headers and Config Button. Using Windows Defender and Windows Firewall.
Hope this helps.
",lafargeotte,false,0,0,https://support.mozilla.org/questions/1418698 1592856,1418698,2023-07-25 21:29:48 -0700,2023-07-25 21:29:48 -0700,"Hi Paul
The following should work: a) Position your mouse pointer on the border between the reading pane and the thread pane. b) An up and down arrow should appear. c) Click and Drag up to shrink the thread pane. You should be able shrink the thread pane and make it smaller.
If that doesn't work: Please try troubleshoot mode: https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
If that doesn't help: Please provide the following troubleshooting details to help us help you:
I don't know how to explain more.
Basically I would like to pull the grey area up and not down (screenshot), but it will only move down.
",lafargeotte,false,0,0,https://support.mozilla.org/questions/1418698 1591358,1418698,2023-07-18 12:45:08 -0700,2023-07-18 12:45:08 -0700,"You don't need css and it's not a great option anyway.
Please post a screen shot. Or, how many lines are currently showing in your ""smallest possible size"" message list?
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418698 1592971,1418706,2023-07-26 09:34:55 -0700,2023-07-26 09:34:55 -0700,"Glad it's working for you rs41. Mozilla doesn't support Thunderbird add-ons, therefore: Please file an issue at the Cardbook site if there isn't an issue already about 115 (I think there are already 115 issues but just in case they don't cover your problem) https://gitlab.com/CardBook/CardBook/-/issues
Closing this thread! Cheers! ...Roland
",rtanglao,false,0,0,https://support.mozilla.org/questions/1418706 1592918,1418706,2023-07-26 05:01:39 -0700,2023-07-26 05:01:39 -0700,"Roland Tanglao said
Hi rs41: Please try troubleshoot mode: https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird If that doesn't help: Please provide the following troubleshooting details to help us help you:Cheers! ...Roland
- Please let us know your email provider (unlikely to cause the problem but stranger things have happened) e.g. gmail,
- what 3rd party software like add-ons, anti-virus or firewalls you are using (and please try disabling them and see if that helps)
Thanks...that was very helpful. It turns out the cardbook plugin doesnt play nicely with supernova...which is a shame because we use it constantly.
",rs41,false,0,0,https://support.mozilla.org/questions/1418706 1592854,1418706,2023-07-25 21:02:31 -0700,2023-07-25 21:02:31 -0700,"Hi rs41:
Please try troubleshoot mode: https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
If that doesn't help: Please provide the following troubleshooting details to help us help you:
Cheers! ...Roland
",rtanglao,false,1,0,https://support.mozilla.org/questions/1418706 1591747,1418706,2023-07-20 04:56:29 -0700,2023-07-20 04:56:29 -0700,"So there are several Errors present, but the ones that show up when I try and view a search'ed email is as follows (unfortunately it makes 0 sense to me):
08:52:09.039 Uncaught NS_ERROR_ILLEGAL_VALUE: Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIObserverService.removeObserver]
uninit chrome://messenger/content/about3Pane.js:4188 <anonymous> chrome://messenger/content/about3Pane.js:135 closeTab chrome://messenger/content/tabmail.js:1111 removeTabByNode chrome://messenger/content/tabmail.js:1129 connectedCallback chrome://messenger/content/tabmail-tab.js:98
about3Pane.js:4188 08:52:42.719 Uncaught (in promise) TypeError: domNode is null
_bindUI chrome://messenger/content/quickFilterBar.js:272 init chrome://messenger/content/quickFilterBar.js:56 init chrome://messenger/content/about3Pane.js:4078 <anonymous> chrome://messenger/content/about3Pane.js:108
quickFilterBar.js:272:11 08:52:42.928 Uncaught TypeError: win.messageBrowser is undefined
openTab chrome://messenger/content/mailTabs.js:100 _cloneTemplate chrome://messenger/content/mailTabs.js:66
mailTabs.js:100:13
openTab chrome://messenger/content/mailTabs.js:100 _cloneTemplate chrome://messenger/content/mailTabs.js:66
08:52:42.990 NS_ERROR_FAILURE: Couldn't decrypt string 13 crypto-SDR.sys.mjs:199
decrypt resource://gre/modules/crypto-SDR.sys.mjs:199 _decryptLogins resource://gre/modules/storage-json.sys.mjs:855 findLogins resource://gre/modules/storage-json.sys.mjs:707 findLogins resource://gre/modules/LoginManager.sys.mjs:558 getStoredLogin chrome://cardbook/content/indexedDB/cardbookEncryptor.js:158 getStoredKey chrome://cardbook/content/indexedDB/cardbookEncryptor.js:169 init chrome://cardbook/content/indexedDB/cardbookEncryptor.js:134 <anonymous> chrome://cardbook/content/indexedDB/cardbookEncryptor.js:326 <anonymous> chrome://cardbook/content/wl_cardbookAbout3Pane.js:9 _loadIntoWindow jar:file:///C:/Users/rs/AppData/Local/Thunderbird/Profiles/3ksbkgsh.default/extensions/cardbook@vigneau.philippe.xpi!/chrome/content/api/WindowListener/implementation.js:1978 InterpretGeneratorResume self-hosted:1455 AsyncFunctionNext self-hosted:852
08:52:43.057 NS_ERROR_FAILURE: Couldn't decrypt string 13 crypto-SDR.sys.mjs:199
decrypt resource://gre/modules/crypto-SDR.sys.mjs:199 _decryptLogins resource://gre/modules/storage-json.sys.mjs:855 findLogins resource://gre/modules/storage-json.sys.mjs:707 findLogins resource://gre/modules/LoginManager.sys.mjs:558 localizeLogin chrome://cardbook/content/indexedDB/cardbookEncryptor.js:206 init chrome://cardbook/content/indexedDB/cardbookEncryptor.js:139 AsyncFunctionNext self-hosted:852
08:52:43.172 NS_ERROR_FAILURE: Couldn't decrypt string 13 crypto-SDR.sys.mjs:199
decrypt resource://gre/modules/crypto-SDR.sys.mjs:199 _decryptLogins resource://gre/modules/storage-json.sys.mjs:855 findLogins resource://gre/modules/storage-json.sys.mjs:707 findLogins resource://gre/modules/LoginManager.sys.mjs:558 getStoredLogin chrome://cardbook/content/indexedDB/cardbookEncryptor.js:158 getStoredKey chrome://cardbook/content/indexedDB/cardbookEncryptor.js:169 init chrome://cardbook/content/indexedDB/cardbookEncryptor.js:134 <anonymous> chrome://cardbook/content/indexedDB/cardbookEncryptor.js:326 <anonymous> chrome://cardbook/content/wl_cardbookAboutMessage.js:5 _loadIntoWindow jar:file:///C:/Users/rs/AppData/Local/Thunderbird/Profiles/3ksbkgsh.default/extensions/cardbook@vigneau.philippe.xpi!/chrome/content/api/WindowListener/implementation.js:1978 InterpretGeneratorResume self-hosted:1455 AsyncFunctionNext self-hosted:852
08:52:43.249 NS_ERROR_FAILURE: Couldn't decrypt string 13 crypto-SDR.sys.mjs:199
decrypt resource://gre/modules/crypto-SDR.sys.mjs:199 _decryptLogins resource://gre/modules/storage-json.sys.mjs:855 findLogins resource://gre/modules/storage-json.sys.mjs:707 findLogins resource://gre/modules/LoginManager.sys.mjs:558 localizeLogin chrome://cardbook/content/indexedDB/cardbookEncryptor.js:206 init chrome://cardbook/content/indexedDB/cardbookEncryptor.js:139 AsyncFunctionNext self-hosted:852",rs41,false,0,0,https://support.mozilla.org/questions/1418706 1591739,1418706,2023-07-20 04:37:42 -0700,2023-07-20 04:37:42 -0700,
Please check tools > developer > error console for possible relevant information
,wsmwk,false,0,0,https://support.mozilla.org/questions/1418706 1591377,1418707,2023-07-18 13:56:04 -0700,2023-07-18 13:56:04 -0700,"There are many ways to go from Thunderbird to Outlook. My suggestion is to use your favorite search engine and enter "" convert thunderbird to outlook "" and you will be amazed at how many 'solutions' pop up. Good luck.
",davidsk,false,1,0,https://support.mozilla.org/questions/1418707 1591373,1418709,2023-07-18 13:53:28 -0700,2023-07-18 13:53:28 -0700,"Please clarify. Is it that you have the new account and want assistance in adding to Thunderbird? Or that you do not have the new email account and want to create one? We can assist with the former, but if the latter, then you need to contact the email provider/administrator to activate a new email account.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418709 1591854,1418713,2023-07-20 13:12:39 -0700,2023-07-20 13:12:39 -0700,"My suggestion was to copy the thunderbird folder, but your posts indicate that you attempted to copy the profile itself. Please just copy the thunderbird folder, which includes the profiles and also the profiles.ini file. The receiving path should be c:\users\<yourid>\appdata\roaming\thunderbird, overlaying the current contents and to do this when TB is not running. No, the r is not a factor.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418713 1591850,1418713,2023-07-20 12:52:54 -0700,2023-07-20 12:52:54 -0700,"Does the lower case r in old laptop path make a difference?
I found that the lower case r was an artifact of windows (file) explorer, so it should not be a problem.
I am still unable to start TB on new laptop with the old laptop profile. BTW: old laptop = Windows 7 Premium/ TB 102.13.0 32 bit BTW: new laptop = Windows 11 Premium/ TB 115.0 64 bit
Please help.
",wllarsen,false,0,0,https://support.mozilla.org/questions/1418713 1591605,1418713,2023-07-19 12:11:05 -0700,2023-07-19 12:11:05 -0700,Thunderbird was in the new laptop path (inadvertently left out in cut/paste from file explorer)
,wllarsen,false,0,0,https://support.mozilla.org/questions/1418713 1591599,1418713,2023-07-19 12:01:52 -0700,2023-07-19 12:01:52 -0700,I have copied C:\Users\WLL\AppData\roaming\Thunderbird\Profiles\lukrqhwd.default from the old laptop to: C:\Users\Larson Family\AppData\Local\Roaming\Profiles\lukrqhwd.default on the new laptop. I then started TB and it immediately went into the account setup. What should I do so that TB will recognize the new profile? Does the lower case r in old laptop path make a difference? If other files need to move can you specify please since the path is now known? Thank you VERY much! Can we talk 9194143385
,wllarsen,false,0,0,https://support.mozilla.org/questions/1418713 1591583,1418713,2023-07-19 11:19:18 -0700,2023-07-19 11:19:18 -0700,"Do you still have the old c:\users\<yourid>\appdata\roaming\thunderbird? If so, that is the key folder, not the one you mentioned.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418713 1591517,1418713,2023-07-19 06:51:29 -0700,2023-07-19 06:51:29 -0700,I have copied C:\Users\WLL\AppData\Local\Thunderbird\Profiles\lukrqhwd.default from the old laptop to: C:\Users\Larson Family\AppData\Local\Thunderbird\Profiles\lukrqhwd.default on the new laptop. I then started TB and it immediately went into the account setup. What should I do so that TB will recognize the new profile?
,wllarsen,false,0,0,https://support.mozilla.org/questions/1418713 1591388,1418713,2023-07-18 14:26:58 -0700,2023-07-18 14:26:58 -0700,"If I copy the profile folder over and place it in the ...\Profiles\ directory, how does TB react (recognize the new profile)? A conversation could fix this in less than a minute!
",wllarsen,false,0,0,https://support.mozilla.org/questions/1418713 1591380,1418713,2023-07-18 14:00:06 -0700,2023-07-18 14:00:06 -0700,"if you copy the 'thunderbird' folder, renaming the profile will then corrupt the setup. the thunderbird folder contains both the profile and the profiles.ini that points to it. Nothing there should be changed prior to, or after, moving to the c drive.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418713 1591378,1418713,2023-07-18 13:56:08 -0700,2023-07-18 13:56:08 -0700,"I did this several times. I even renamed the profile (folder) to the default that TB created. When TB was started, it apparently didn't recognize the profile as the account set up kicked of repeatedly. What am I doing wrong?
",wllarsen,false,0,0,https://support.mozilla.org/questions/1418713 1591365,1418713,2023-07-18 13:46:33 -0700,2023-07-18 13:46:33 -0700,"you didn't explain what you're attempting. If from one PC to another, the profile on old PC is at c:\users\<ourid>\appdata\roaming\thunderbird If you have that folder, the job is easy. Just install TB on new computer and then copy that folder to the same place on new PC (with TB NOT running) and then start TB. If you have a different situation, please share.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418713 1591371,1418715,2023-07-18 13:51:45 -0700,2023-07-18 13:51:45 -0700,"check tools>addons and see if you have the dark theme as default. If so, switch to Light or System and that should help.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418715 1591940,1418716,2023-07-20 23:45:24 -0700,2023-07-20 23:45:24 -0700,"Let's stay with https://support.mozilla.org/en-US/questions/1413159
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418716 1591434,1418722,2023-07-18 18:35:51 -0700,2023-07-18 18:35:51 -0700,"Yes, the imap and smtp entries can be deleted, leaving the single oauth token.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418722 1591428,1418722,2023-07-18 17:39:07 -0700,2023-07-18 17:39:07 -0700,Forgot to ask. Can I remove the old imap password entry in TB or will that cause problems?
,stevelortie,false,0,0,https://support.mozilla.org/questions/1418722 1591427,1418722,2023-07-18 17:36:28 -0700,2023-07-18 17:36:28 -0700,"Thanks sfhowes. That did it. I guess I missed the announcement of the change with TB, but I heard MS wasn't making the change till Aug. Oh well. Thanks.
",stevelortie,false,0,0,https://support.mozilla.org/questions/1418722 1591424,1418722,2023-07-18 16:55:01 -0700,2023-07-18 16:55:01 -0700,"Change it to OAuth2 for incoming and outgoing (as in the link in my last reply), restart TB, enter the account password in the OAuth window. Disable the VPN if it blocks connections.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418722 1591413,1418722,2023-07-18 16:04:58 -0700,2023-07-18 16:04:58 -0700,Hi. Authentication is set to normal password. Just Windows Security and VPN on or off doesn't change anything.
,stevelortie,false,0,0,https://support.mozilla.org/questions/1418722 1591400,1418722,2023-07-18 15:12:04 -0700,2023-07-18 15:12:04 -0700,"Do you have the authentication set to OAuth2?
https://support.mozilla.org/en-US/questions/1417298
State your antivirus if it's not Windows Security, and VPN if you have one.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418722 1591729,1418724,2023-07-20 04:27:54 -0700,2023-07-20 04:27:54 -0700,"Please use https://support.mozilla.org/en-US/questions/1418725 Locking this topic
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418724 1591733,1418725,2023-07-20 04:30:30 -0700,2023-07-20 04:30:30 -0700,I think you mean the starburst which indicates new messages.
It should automatically go away when you read each new message.
,wsmwk,false,0,1,https://support.mozilla.org/questions/1418725 1591790,1418733,2023-07-20 08:10:03 -0700,2023-07-20 08:10:03 -0700,"Yes, it's something similar. I also found out it's actually from an outlook.com email instead of hotmail.com email. I found a solution for it by switching from OAuth2 to normal password authentication method.
",tanghonglai,false,1,0,https://support.mozilla.org/questions/1418733 1591738,1418733,2023-07-20 04:36:55 -0700,2023-07-20 04:36:55 -0700,"like https://support.mozilla.org/en-US/questions/1418813 ?
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418733 1591504,1418743,2023-07-19 05:05:14 -0700,2023-07-19 05:05:14 -0700,"If the mail folders are on your hard drive (e.g., filename, filename.msf), then you can click 'local folders', rightclick and create dummy filers, and then, shut down TB, and use Windows File Explorer to copy/rename the desired folders to overlay the dummy folders and then restart TB.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418743 1594252,1418749,2023-08-01 01:36:38 -0700,2023-08-01 01:36:38 -0700,"Roland Tanglao said
Hi Martin Could you please post a screenshot of the favourited folder before the restart and after the restart of Thunderbird 115? Cheers! ...Roland
Sure, here you go.
",spamovac,false,0,0,https://support.mozilla.org/questions/1418749 1594215,1418749,2023-07-31 20:56:28 -0700,2023-07-31 20:56:28 -0700,Hi Martin
Could you please post a screenshot of the favourited folder before the restart and after the restart of Thunderbird 115?
Cheers! ...Roland
,rtanglao,false,0,0,https://support.mozilla.org/questions/1418749 1591509,1418750,2023-07-19 05:17:56 -0700,2023-07-19 05:17:56 -0700,"Thanks David, I will just have to keep trawling through the web, and hope as 115 usage increases, more details emerge. Appreciate you taking the time to reply.
",mrm.one,false,0,0,https://support.mozilla.org/questions/1418750 1591507,1418750,2023-07-19 05:14:39 -0700,2023-07-19 05:14:39 -0700,"There was much new code (part of the goal) in 115 that eliminated much of the CSS that many (including myself) have used through the years. Discovering replacement CSS with the new environment will be a matter of individual experimentation. SO, what that means is that some of the CSS tweaks that we have used may not be available in the near future, if at all. CSS is no specialty of mine so I also am waiting to see what new CSS becomes available.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418750 1591483,1418751,2023-07-19 02:39:10 -0700,2023-07-19 06:38:27 -0700,Segnalato su Bugzilla.
,francesco19,false,1,0,https://support.mozilla.org/questions/1418751 1591477,1418751,2023-07-19 01:28:19 -0700,2023-07-19 01:28:19 -0700,"Lo ha segnalato anche un altro utente https://support.mozilla.org/it/questions/1418543#answer-1591274
Potrebbe quindi essere un bug della versione 115. In tal caso potrebbe essere utile segnalarlo su Bugzilla -> https://bugzilla.mozilla.org/index.cgi
",@next,false,0,0,https://support.mozilla.org/questions/1418751 1591475,1418751,2023-07-19 01:13:56 -0700,2023-07-19 01:13:56 -0700,"Mi spiego meglio: mi sono accorto che, con la modalità CARTELLE UNIFICATE, visualizzo solo 3 indirizzi IMAP e non i 2 POP3. Mentre, se vado in modalità TUTTE LE CARTELLE, allora vedo tutti e 5 gli indirizzi.
",francesco19,false,0,0,https://support.mozilla.org/questions/1418751 1593365,1418752,2023-07-27 19:44:53 -0700,2023-07-27 19:44:53 -0700,"It’s a pity this wasn’t made easy.
A user from the beginning, I feel like Thunderbird is losing its way with a messy, cluttered and incoherent interface. Sidebar, toolbar, tab-bar, buttons to open tabs, buttons on toolbar for a new message as well as a big button for a new message in the folder list.
",seanos,false,1,0,https://support.mozilla.org/questions/1418752 1591756,1418752,2023-07-20 05:20:28 -0700,2023-07-20 05:20:28 -0700,You're welcome. :)
,davidsk,false,0,0,https://support.mozilla.org/questions/1418752 1591751,1418752,2023-07-20 05:04:59 -0700,2023-07-20 05:04:59 -0700,Thanks @david: it worked on the first restart of TB. Perfect.
,Cbhihe,false,0,0,https://support.mozilla.org/questions/1418752 1591717,1418752,2023-07-20 03:57:56 -0700,2023-07-20 03:57:56 -0700,click help>troubleshootinginformation and scroll down to 'profile folder' and click 'open folder' and you'll be there. create a folder named 'chrome' and inside that folder create a simple txt file called userChrome.css and place the above CSS there. Be sure the file isn't accidentally called userChrome.css.txt
,davidsk,false,4,0,https://support.mozilla.org/questions/1418752 1591712,1418752,2023-07-20 02:46:26 -0700,2023-07-20 02:46:26 -0700,"@david Great answer, thank you. I expedited the toolkit.legacyUserProfileCustomizations.stylesheets change from False to True. However as I have no ""Chrome directory in my profile, could you walk me through its creation, by providing just a FQN for that directory ? Thank you again.
",Cbhihe,false,0,0,https://support.mozilla.org/questions/1418752 1591505,1418752,2023-07-19 05:07:43 -0700,2023-07-19 05:07:43 -0700,"- click settings>general and scrollodown to config editor - search for toolkit.legacyUserProfileCustomizations.stylesheets and change to true - then you need the chrome folder in profile, and a userChrome.css file in the folder (with content shown below). - exit and restart TB and it should work, although I've sometimes found I have to restart TB twice to see changes in userChrome.css - Below is content for userChrome.css
/* ####### */ @namespace html url(""http://www.w3.org/1999/xhtml""); #toolbar-menubar { order: 1; } unified-toolbar { order: 2; } #tabs-toolbar { order: 3; } ",davidsk,false,3,0,https://support.mozilla.org/questions/1418752
1594210,1418756,2023-07-31 20:43:21 -0700,2023-07-31 20:43:46 -0700,"Hi direttore1
Please try troubleshoot mode: https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
If that doesn't help: Please provide the following troubleshooting details to help us help you:
Cheers!
....Roland
",rtanglao,false,0,0,https://support.mozilla.org/questions/1418756 1591493,1418757,2023-07-19 04:33:57 -0700,2023-07-19 04:33:57 -0700,"To add to that, since I am also viewing the message list in descending order, the view is also affected by this bug reported 15 years ago: https://bugzilla.mozilla.org/show_bug.cgi?id=479969. Messages within the thread are sorted in ascending order, regardless of view settings of the message list.
",lukaschmela,false,0,0,https://support.mozilla.org/questions/1418757 1591615,1418766,2023-07-19 12:48:08 -0700,2023-07-19 12:48:08 -0700,Check under settings>general in the Reading & Display section to see what setting is for opening mail.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418766 1592662,1418768,2023-07-24 21:28:09 -0700,2023-07-24 21:28:09 -0700,"Hola, Revisa si la siguiente consulta puede ayudarte: https://support.mozilla.org/es/questions/1412482 Saludos
",pcp04,false,0,0,https://support.mozilla.org/questions/1418768 1593306,1418772,2023-07-27 14:55:09 -0700,2023-07-27 14:55:09 -0700,"Hi BAR-ACADEMY DORADZTWO GASTRONOMICZNE
Please read: https://support.mozilla.org/kb/signatures This should help you with signatures.
Cheers! ...Roland
",rtanglao,false,0,0,https://support.mozilla.org/questions/1418772 1591588,1418772,2023-07-19 11:32:02 -0700,2023-07-21 04:27:52 -0700,Hello there bar. We have read the message. We try to help you
Create a link in your letter?
In your e-mail?
You can add html signatures amd links to read the text: in thunderbird s e-mail without learning html. And add links.
Please go to this internet sites from groovy Post. Com
Google type : How to create html signatures in thunderbird without learning html.
The other way is to use html code. To insert A html link in the code. <a href=“a link goes in here”>
Greetings firefoxvolunteer.
,googlethunderbird,false,0,0,https://support.mozilla.org/questions/1418772 1592125,1418775,2023-07-22 01:56:00 -0700,2023-07-22 01:56:00 -0700,lico44
what files are you referring to?
,wsmwk,false,0,0,https://support.mozilla.org/questions/1418775 1591519,1418775,2023-07-19 06:55:50 -0700,2023-07-19 11:07:19 -0700,Hallo there lico 44 We have read your message. We try to help you.
First close the program. And try to reinstall the software/program.
How manny add-ons are there on your pc? Do you use some kind of security software?
Greetings Firefox volunteer.
,googlethunderbird,false,0,0,https://support.mozilla.org/questions/1418775 1591554,1418785,2023-07-19 10:05:42 -0700,2023-07-19 10:05:42 -0700,"Try the beta version: https://github.com/eyalroz/removedupes/releases
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418785 1593042,1418788,2023-07-26 13:48:14 -0700,2023-07-26 13:48:14 -0700,"Hi amertel
Please try troubleshoot mode: https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
If that doesn't help: Please provide the following troubleshooting details to help us help you:
Cheers! ...Roland
",rtanglao,false,0,0,https://support.mozilla.org/questions/1418788 1594147,1418793,2023-07-31 13:42:19 -0700,2023-07-31 13:42:19 -0700,"We believe this is fixed in: bug 184637: v115 fails to subscribe Imap subfolders at folder hierarchy-depth > 2; v <=102 works OK
This fix will be part of 115.1 which will be out the week of August 7th if things go as planned.
",rtanglao,false,0,0,https://support.mozilla.org/questions/1418793 1593353,1418793,2023-07-27 18:29:20 -0700,2023-07-27 18:29:20 -0700,"So I suspect your issue will be resolved in 115.1.0.
Don't be a stranger. If you had other issues, please report them.
",wsmwk,false,1,0,https://support.mozilla.org/questions/1418793 1593178,1418793,2023-07-27 05:54:12 -0700,2023-07-27 05:54:12 -0700,"Yes they are still there. I switched to BetterBird and everything now works as it should. It's a shame, I have been using Tbird since ver 0.87. This latest so called upgrade is the worst in over 25 yrs.
",newdino,false,0,0,https://support.mozilla.org/questions/1418793 1593067,1418793,2023-07-26 16:10:30 -0700,2023-07-26 16:10:30 -0700,"I believe they were still there, just not being displayed. 115.1.0 hopefully will have the fix.
",wsmwk,false,1,0,https://support.mozilla.org/questions/1418793 1593039,1418793,2023-07-26 13:39:54 -0700,2023-07-26 13:39:54 -0700,"Hi newdino Sorry to hear you had to switch. If you still want to troubleshoot Thunderbird: Please try troubleshoot mode: https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
If that doesn't help: Please provide the following troubleshooting details to help us help you:
Cheers! ...Roland
",rtanglao,false,0,0,https://support.mozilla.org/questions/1418793 1593034,1418793,2023-07-26 13:11:28 -0700,2023-07-26 13:11:28 -0700,After over 25yrs I switched to BetterBird and solved the issues this newest Ver 115.01 of Tbird caused.
,newdino,false,0,0,https://support.mozilla.org/questions/1418793 1592555,1418798,2023-07-24 09:08:07 -0700,2023-07-24 09:08:07 -0700,The settings you posted were the settings I had. I switched everything over to Outlook because I couldn't find a solution anywhere. I need to be able to send e-mails. Thank you for all of your help sfhowes!
,mrbjk,false,0,0,https://support.mozilla.org/questions/1418798 1591639,1418798,2023-07-19 15:15:39 -0700,2023-07-19 15:15:39 -0700,"The wizard might not have up-to-date settings, but I never rely on it and always add accounts manually. See this post for the working settings. My account does not use two-step verification.
",sfhowes,false,1,0,https://support.mozilla.org/questions/1418798 1591635,1418798,2023-07-19 14:39:41 -0700,2023-07-19 14:39:41 -0700,"It's a consumer Outlook Account. I created a new profile and added my Hotmail account information. It stated the configuration was incorrect using the default settings. Seems the wizard that opens on a fresh account doesn't work correctly anymore. Those settings are the exact same settings I've been using for over a decade. Before I upgraded to 115 everything worked normally. Something is not right with TB.
I'm going to remove Thunderbird completely, reinstall it, and try again.
",mrbjk,false,0,0,https://support.mozilla.org/questions/1418798 1591580,1418798,2023-07-19 10:59:40 -0700,2023-07-19 10:59:40 -0700,"Is this with a consumer outlook.com account or a domain Office365 account? They both use the same server, but O365 accounts often require additional steps to allow sending. I set up a consumer Hotmail account in a new profile in TB 115 and it works without issues. So I doubt that TB requires a fix.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418798 1591570,1418798,2023-07-19 10:43:35 -0700,2023-07-19 10:43:35 -0700,"I ran Windows in the Safe Mode with the Network enabled. Still no luck. The login page that's supposed to open up is blank and closes by itself. I'm a highly advanced user. I appreciate your advice, but Windows Security is very weak and it's not advised by leading cybersecurity professionals to run it alone. If one of the devs would like to troubleshoot their own software, I'm all for it. I've posted exactly what happens and there's an account login problem that needs fixed. Since 115 alters the current profile, there's no way to revert back to 102.13.0. There are no updated steps for setting up 115 and I know some things have changed. I would love to be able to send e-mails again from my desktop. If it's not fixed or the steps are updated then I'll have to use Outlook. I'd much rather use Thunderbird.
",mrbjk,false,0,0,https://support.mozilla.org/questions/1418798 1591556,1418798,2023-07-19 10:12:09 -0700,2023-07-19 10:12:09 -0700,"Run Windows in safe mode to bypass startup apps like Avast (more effective than 'disabling'), and turn off the VPN. If TB works, you will probably have to disable any action of Avast on TB, such as MailShield, scanning of secure connections etc., blocking access to certain sites etc. Better still, just remove Avast and use Windows Security.
",sfhowes,false,0,1,https://support.mozilla.org/questions/1418798 1591555,1418798,2023-07-19 10:07:29 -0700,2023-07-19 10:07:29 -0700,I have Avast and use PIA VPN. I've tried with both disabled with no luck.
,mrbjk,false,0,0,https://support.mozilla.org/questions/1418798 1591553,1418798,2023-07-19 10:01:34 -0700,2023-07-19 10:01:34 -0700,"What is the antivirus, and is a VPN in use?
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418798 1591757,1418800,2023-07-20 05:24:46 -0700,2023-07-20 05:24:46 -0700,"Locate the Thunderbird folder. You should see a 'profiles' folder in it and a profiles.ini file in it. If you do, then do this: - exit thunderbird - copy the thunderbird folder to c:\users\<yourid>\appdata\roaming\thunderbird - you will be prompted for overwrites and that is to be expected. Allow that. - restart thunderbird
",davidsk,false,0,0,https://support.mozilla.org/questions/1418800 1591627,1418800,2023-07-19 13:20:13 -0700,2023-07-19 13:20:13 -0700,I paid (Geek Squad ) to copy old pc to new one. There is a scandisk with Thunderbird on it. I have no idea how they copied old hd to new one but am told all from old is on new. I needed to get email so I set up Tb on new but it lacks the old data which I need.
,kdfink1,false,0,0,https://support.mozilla.org/questions/1418800 1591571,1418800,2023-07-19 10:47:07 -0700,2023-07-19 10:47:07 -0700,Did you use the tools>import>import from another installation feature? That would be my first suggestion.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418800 1592481,1418803,2023-07-24 02:18:24 -0700,2023-07-24 02:18:24 -0700,"To get this to work I had to remove all lines that contained ""LAST-MODIFIED"". After that it imported to Thunderbird no problem. Might help someone.
",tabbers,false,0,0,https://support.mozilla.org/questions/1418803 1591589,1418803,2023-07-19 11:38:42 -0700,2023-07-19 11:38:42 -0700,"Maybe this will help? I stripped every event except one from the ics file and left everything else as it is. This ics file also does not import to Thunderbird. It gives error ""no importable items found in the file"".
BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ReminderFox V2.1.6.10//EN X-REMINDERFOX-LAST-MODIFIED:1689578856836 BEGIN:VEVENT UID:1690794000000-963945033 SUMMARY:test ZT3 sim see if active still !!!!!!!!!!!!!!!!!!!!!!!!!!!! CLASS:PUBLIC DTSTART;VALUE=DATE:20230731 DTEND;VALUE=DATE:20230801 STATUS:CONFIRMED PRIORITY:1 X-REMINDERFOX-PRIORITY:1 LAST-MODIFIED:Mon Apr 03 2023 10:59:16 GMT+0100 (GMT Standard Time) X-REMINDERFOX-REMIND-UNTIL-COMPLETED:1 DTSTAMP:20230403T095916Z END:VEVENT X-REMINDERFOX-SUMMARY:Events=85 Todos=0 END:VCALENDAR
",tabbers,false,0,0,https://support.mozilla.org/questions/1418803 1591582,1418805,2023-07-19 11:16:36 -0700,2023-07-19 11:16:36 -0700,"If the messages are still viewable on the Thunderbird message folders, then they can be saved. If not, they are probably lost.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418805 1591730,1418807,2023-07-20 04:28:11 -0700,2023-07-20 04:28:11 -0700,"Please use https://support.mozilla.org/en-US/questions/1418725 Locking this topic
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418807 1591732,1418808,2023-07-20 04:28:36 -0700,2023-07-20 04:28:36 -0700,"Please use https://support.mozilla.org/en-US/questions/1418725 Locking this topic
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418808 1591697,1418808,2023-07-19 23:27:26 -0700,2023-07-19 23:27:26 -0700,just wanted to know how to get rid of those yellow stars or whatever they are
,mdm54,false,0,0,https://support.mozilla.org/questions/1418808 1591695,1418808,2023-07-19 23:24:04 -0700,2023-07-19 23:24:04 -0700,ok thanks
ill not ask again sorry,mdm54,false,0,0,https://support.mozilla.org/questions/1418808 1591613,1418808,2023-07-19 12:34:11 -0700,2023-07-19 12:34:11 -0700,"
Mary, you will help communications here if you keep comments within the original thread instead of starting a new one that has meaning only to you and the person who last responded to you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418808 1591827,1418811,2023-07-20 10:43:14 -0700,2023-07-20 10:43:14 -0700,I am most pleased this is now resolved for you. :)
,davidsk,false,0,0,https://support.mozilla.org/questions/1418811 1591824,1418811,2023-07-20 10:16:55 -0700,2023-07-20 10:16:55 -0700,"This issue seems to have solved itself. I tried to send a message this morning, and, finally, was prompted for my SMTP server password. When I supplied it, the message was sent successfully. Thunderbird's Saved Logins box now lists the SMTP server as well as the mailbox, both with the correct password.
I've read solutions to problems similar to this, and they said that when you try to send a message, you're prompted for the server password. Didn't happen for me, until this morning. All's well that ends well, I guess. Thanks for your help, David.
",wardwebber@centurylink.net,false,0,0,https://support.mozilla.org/questions/1418811 1591822,1418811,2023-07-20 10:09:21 -0700,2023-07-20 10:09:21 -0700,"In the Account pane, clicking ""Outgoing Server (SMTP)"" opens a page titled ""Outgoing Server (SMTP) Settings"". One server is listed: CenturyLink.net - smtp.centurylink.net (Default). The Add and Edit buttons are active, and Remove and Set Default are grayed out. Under ""Details of selected server"": Description: CenturyLink.net Server Name: smtp.centurylink.net Port: 587 User Name: [my correct email address] Connection Security: STARTTLS
",wardwebber@centurylink.net,false,0,0,https://support.mozilla.org/questions/1418811 1591743,1418811,2023-07-20 04:47:16 -0700,2023-07-20 04:47:16 -0700,I've never seen this. See if your account pane links to it. The link will be at the bottom of the pane.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418811 1591631,1418811,2023-07-19 14:12:11 -0700,2023-07-19 14:12:11 -0700,"Thanks for your reply, David. I have just one account, and its SMTP server is the one listed in ""Outgoing Server (SMTP) Settings"". I should have said that I'm using version 102.13.0 (32-bit), which is stated as up-to-date.
",wardwebber@centurylink.net,false,0,0,https://support.mozilla.org/questions/1418811 1591614,1418811,2023-07-19 12:44:48 -0700,2023-07-19 12:44:48 -0700,"More information may help. Do you have more than one email account? If so, does accountsettings>Outgoing SMTP servers show the same number of SMTP servers as accounts? That may not be a cause, but it is not infrequent to have problems posted where there are insufficient SMTP servers for the listed accounts. Thank you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418811 1592248,1418813,2023-07-22 17:22:44 -0700,2023-07-22 17:22:44 -0700,"I suggest you create an app password in outlook.com and use that instead of the baggage heavy two factor authentication.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418813 1591612,1418816,2023-07-19 12:31:47 -0700,2023-07-19 12:31:47 -0700,"115 (supernova) is now live, but autoupdate is, to my knowledge, not yet on. You should have no problem updating from 102 to 115. Since it is a major upgrade, I recommend doing a backup prior to the update, if only for protection against any unexpected glitches. As far as moving storage locations, those technical mechanics have not changed. Personally, and not for any technical reasons, I would recommend making the changes for storage now with 102, since you're familiar with that.
",davidsk,false,1,0,https://support.mozilla.org/questions/1418816 1593038,1418817,2023-07-26 13:33:46 -0700,2023-07-26 13:33:46 -0700,"Great to hear it's working, closing this thread! ...Roland
",rtanglao,false,0,0,https://support.mozilla.org/questions/1418817 1593004,1418817,2023-07-26 11:09:33 -0700,2023-07-26 11:09:33 -0700,Thank you so much.
,lafargeotte,false,0,0,https://support.mozilla.org/questions/1418817 1592980,1418817,2023-07-26 09:59:00 -0700,2023-07-26 13:33:29 -0700,"Hi
The following should work: ≡ > Settings > Calendar > uncheck ""Show week number in views and minimonth""
Cheers! ...Roland
",rtanglao,false,1,0,https://support.mozilla.org/questions/1418817 1591783,1418821,2023-07-20 07:49:51 -0700,2023-07-20 07:49:51 -0700,Non ne consiglio nessuno in particolare. Ti ho chiesto quali usi per due motivi: Il primo è che l'errore che hai segnalato è spesso causato dall'antivirus che si interpone tra Thunderbird e Internet. Il secondo è che alcuni antivirus sono stati già segnalati su questo forum in passato proprio per questo genere di problemi.
,@next,false,0,0,https://support.mozilla.org/questions/1418821 1591713,1418821,2023-07-20 02:53:07 -0700,2023-07-20 02:53:07 -0700,"purtroppo non posso verificare l'attività dell'antivirus, è una versione limitata; quale antivirus consiglieresti per poter monitorare l'attività ?
",giuseppe.bernicchia50,false,0,0,https://support.mozilla.org/questions/1418821 1591686,1418821,2023-07-19 22:25:27 -0700,2023-07-19 22:25:27 -0700,"Non ho idea di cosa tu intenda per ""attacco Beacon"". Se ti riferisci ai web beacon, si tratta di tecnologie di tracciamento che Thunderbird ha neutralizzato da moltissimi anni.
Per quanto riguarda il tuo problema: quale antivirus hai installato? Puoi verificare nel log dell'antivirus la sua attività nei minuti e nelle ore precedenti alla comparsa del problema?
",@next,false,0,0,https://support.mozilla.org/questions/1418821 1591976,1418824,2023-07-21 05:16:07 -0700,2023-07-21 05:16:07 -0700,"Ok I found this solution to my above problem here:
How do I get the Unified Junk folder to display messages in Sub Folders
",amish,false,0,0,https://support.mozilla.org/questions/1418824 1591972,1418824,2023-07-21 04:33:11 -0700,2023-07-21 04:34:03 -0700,"I have a similar problem after upgrading to Thunderbird version 115 on Linux (Arch Linux)
There is slight difference from above though.
I have configured 3 Yahoo accounts (All IMAP), 4-5 Gmail accounts (IMAP) and 1 Hotmail account (IMAP)
It shows Inbox, Sent, Drafts and Archives, all as Unified folders correctly.
But in case of all three Yahoo accounts it does not Show the ""Bulk Mail"" folder under Junk unified folder.
Infact it does not show them at all - not even under Yahoo account which is shown after all Unified folders. (in left pane)
If I disable Unified folders then Bulk Mail appears under Yahoo account along with all other Yahoo folders.
Everything was fine before upgrading to Thunderbird version 115
",amish,false,0,0,https://support.mozilla.org/questions/1418824 1591630,1418824,2023-07-19 13:55:27 -0700,2023-07-20 04:35:21 -0700,"AHA - I figured out the solution for the Unified Folders feature no longer working after updating to Thunderbird 115 from 10.12.13 on Mac.
1. Quit Thunderbird if it's running. 2. Open a new Finder window on your Mac. Go to your user home (lil' house icon), hold the Option key on your keyboard then go to the top menu bar to GO and drop down to Library and click to show the hidden user Library .If your Library is already unhidden in your user home, simply select it. 3. Go down to Thunderbird, select it, then select Profiles and choose your default profile. 4. Go down to Mail, select, and delete the ""smart mailboxes"" folders showing there. You might want to move them to a separate folder in your computer temporarily to be safe before deleting. 5. Re-open Thunderbird and, if Unified Folders was already selected you should see them again. If Unified Folders is not at the top of the column, click the three buttons to the right of Unified Folders and choose to ""Move Up."" 6. If Unified Folders is not showing, go to View in the top menu bar to VIew down to Folders and select Unified Folders. You can deselect ""All Folders"" if you wish.
",jgtech,false,0,0,https://support.mozilla.org/questions/1418824 1593035,1418829,2023-07-26 13:12:18 -0700,2023-07-26 13:12:18 -0700,After over 25yrs I switched to BetterBird and solved the issues this newest Ver 115.01 of Tbird caused.
,newdino,false,0,0,https://support.mozilla.org/questions/1418829 1592974,1418829,2023-07-26 09:44:31 -0700,2023-07-26 09:44:31 -0700,"Hi newdino
Please try troubleshoot mode: https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
If that doesn't help: Please provide the following troubleshooting details to help us help you:
To hide the Spaces toolbar, click the arrow icon in the attached picture.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418832 1591669,1418832,2023-07-19 19:55:41 -0700,2023-07-19 20:01:36 -0700,"Try this.
Folder pane:
@namespace html url(""http://www.w3.org/1999/xhtml""); #folderPane { background-color: #87CEFA !important; font-family: Times !important; color: navy !important; } Threads pane:
@namespace html url(""http://www.w3.org/1999/xhtml""); table[is=""tree-view-table""]{ background: #87CEFA !important; font-family: Times !important; color: navy !important; } To change the font size, use View/Font Size.
To have the font-family applied, 'Allow messages to use other fonts' must be checked in Settings/General/Fonts & Colors, Advanced.
Code supplied by users here.
Help/More Troubleshooting, Profile Folder, Open Folder, close TB, create a new folder named chrome, create a new document in chrome with a text editor, name it userChrome.css (userContent.css), Save as type: All files *.*, copy in the above code, change the numbers and colours as desired. Double-click toolkit.legacyUserProfileCustomizations.stylesheets to true in Settings/General/Config. editor, restart TB.
https://www.userchrome.org/download-userchrome-css.html
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418832 1592171,1418836,2023-07-22 07:09:05 -0700,2023-07-22 07:09:05 -0700,"Dee said
After rebooting, the Beta copy was nowhere to be found and the icon launched the regular version.
Rebooting will have had no effect on what program gets launched.
Anyway, installing beta using DEFAULT choices does not replace the regular version. Therefore, yes, the icon should be expected to install the currently installed release version, presumably 102.
Unfortunately I don't know of a way to debug the import process, short of sharing your profile to a developer.
If import fails you can work around that by copying the version 102 profile directory into the beta profile directory. See https://support.mozilla.org/en-US/kb/dedicated-profile-thunderbird-installation Again, presuming default choices you would want to copy the CONTENTS of the directory whose name includes ""default-release"" into ""default-beta"".
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418836 1592170,1418836,2023-07-22 07:01:33 -0700,2023-07-22 07:01:33 -0700,"Dee said
Windows 11, Intel CPU.... Kinda tired of the ""There is no email to support your requested action"" message every time I load Thunderbird and was hoping the Beta might fix that.
Does one of these help?
https://www.reddit.com/r/Thunderbird/comments/q5mnmu/suddenly_there_is_no_email_program_associated/
https://kb.mozillazine.org/The_associated_helper_application_does_not_exist
https://appuals.com/fix-there-is-no-email-program-associated-to-perform-the-requested-action-error/
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418836 1591834,1418836,2023-07-20 11:29:38 -0700,2023-07-20 11:29:38 -0700,"I understand you had a problem, but that was the beta you were wanting to use, the version that is never recommended for day-to-day use. I might add that the upgrade that is proceeding now is going smoothly (for an upgrade) with only minor issues so far. So, while I regret your problem, your presumption that people will not upgrade seems premature. I do encourage always to do full backups before updating any software, and I hope you will rethink your position and try version 115, the release version. Thank you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418836 1591764,1418836,2023-07-20 06:00:00 -0700,2023-07-20 06:00:00 -0700,"I should also note that the installer never offered to run the import and I had trouble finding it in the UI. You'd have thought the new setup would've checked for that before setting up brand new accounts, but it didn't. There will need to be many improvements in this if you expect people to willingly upgrade. As it is now, they're going to run screaming and never try it again. I'm not trying to be nasty here, just pointing out what people will do: this needs work. I can't comment over the rest of the interface since I've not seen it yet.
",deeholtsclaw,false,0,0,https://support.mozilla.org/questions/1418836 1591761,1418836,2023-07-20 05:49:26 -0700,2023-07-20 05:49:26 -0700,"No. As I mentioned, it hung. As in ""this program is no longer responding."" I gave it 15 minutes, then clicked the button whereupon Windows 11 claimed to collect information for a bug report. After rebooting, the Beta copy was nowhere to be found and the icon launched the regular version.
I have a lot of saved emails dating back over two decades. The current copy has 5 email accounts, 4 of which are no longer used but saved for history. That was imported from KMail on Linux. And a few years ago I migrated it from my Ubuntu machine to my Windows 10 gaming machine that has since been updated to Windows 11. At first I thought it was just sorting through a lot of stuff even though the import didn't take all that long, but if it really takes 15 minutes to load from my NVMe drive, that's a problem.
",deeholtsclaw,false,0,0,https://support.mozilla.org/questions/1418836 1591736,1418836,2023-07-20 04:34:03 -0700,2023-07-20 04:34:03 -0700,"It wasn't a mozilla crash reoprt? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418836 1591776,1418841,2023-07-20 07:23:59 -0700,2023-07-20 07:23:59 -0700,"Update: I just noticed that Thunderbird claims to be downloading my messages (very small message at bottom left of T-Bird window). Those messages never actually arrive, though. Good grief!
",kflaps,false,0,0,https://support.mozilla.org/questions/1418841 1591874,1418842,2023-07-20 15:34:44 -0700,2023-07-20 15:34:44 -0700,"Never mind. Found it. For the benefit of anyone else who has this messy header situation crop up, here's the answer: If you open an email and the two-liner with icon is showing, click More in the header toolbar (if you don't see it, right-click somewhere blank inside the header and untick Hide), then Customize at the bottom, and untick everything except Hide labels column. The top two in that small panel are the villains. Found 'em and squashed 'em! (Thanks to all who read this but couldn't help.)
",danawilson001,false,0,0,https://support.mozilla.org/questions/1418842 1591728,1418844,2023-07-20 04:26:21 -0700,2023-07-20 04:26:21 -0700,"vvld-ml-2020 said
error
You'll need to supply much more detail than ""error"".
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418844 1591769,1418849,2023-07-20 06:43:04 -0700,2023-07-20 06:43:04 -0700,"OK, here goes.. to add addresses in addressbook to a list: - while pressing cntl key, highlight desired email addresses in addressbook - release cntl key - using left mouse key, drag to the desired list and then release key. addresses should now appear in list.
The F9 key addresses a different issue, selecting recipients while composing. To use this, click the 'write' button to enter compose pane and then either press F9 (if using Windows) or you could click View>contacts sidebar. The contact list will appear and you can then select each of the desired recipients.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418849 1591767,1418849,2023-07-20 06:18:16 -0700,2023-07-20 06:18:16 -0700,"My problem in the address book, not email itself. I want to create a list by drag/dropping multiple names into an existing list. Command does not allow multiple selections. I am not sure when or how to click F9. Sorry if i am not explaining well.
",tallenvt,false,0,0,https://support.mozilla.org/questions/1418849 1591758,1418849,2023-07-20 05:26:43 -0700,2023-07-20 05:26:43 -0700,I encourage you to look at the contact list with F9. It allows you to be a tickmark by each desired recipient and to then click the To or CC or BCC options.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418849 1591755,1418849,2023-07-20 05:19:33 -0700,2023-07-20 05:19:33 -0700,"Thanks for replying. I have the address books and lists in the left pane, the names in the next pane to the right and then the compose pane. i can select individual names and drop/drag them into an list on the left. I can hold down shift and drag contiguous names into a list, but i can only select one name when holding down the command key. I cannot select multiple non-contiguous names to add to a list. F9 doesnt seem to have any effect. Thanks for the .sqlite tip. i thought i was going nuts not able to find abooks.mab.
",tallenvt,false,0,0,https://support.mozilla.org/questions/1418849 1591724,1418849,2023-07-20 04:20:05 -0700,2023-07-20 04:20:05 -0700,"In compose pane, click F9. That will list addressbook in left pane and you can tick each recipient. Also, the addressbook was renamed to abook.sqlite in version 78, so the old abook.mab may no longer appear.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418849 1591847,1418854,2023-07-20 12:17:28 -0700,2023-07-20 12:17:28 -0700,"Use File/Get New Messages for... (press Alt if the Menu Bar is hidden), or right-click the icon in the Folder Pane Header (see picture).
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418854 1591721,1418854,2023-07-20 04:15:16 -0700,2023-07-20 04:15:16 -0700,"I don't see it either. However, 115 is still evolving and more changes are still coming.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418854 1591918,1418855,2023-07-20 20:56:29 -0700,2023-07-20 20:56:29 -0700,"Lampros said
The help file of a respected application covers all cases. Users are not magicians to discover what works or not.
Perhaps, but it has been 20 years since I saw a real comprehensive manual for any software.
The issues here are manifold, and perhaps not helped by David's understanding that sound just does not work with IMAP.
The wav files generally work, but Thunderbird has historically been quite picky as to what does and does not actually play. I never really got to terms with the issues, but setting the wav file in the account setting and clicking play makes the issues there clearer. If the sound file plays there, then it will work with Thunderbird wwhen it get new mail. If it does not play at that point, please prompt again and I will go off looking for exactly what the specifications are, but I think it is something about bit rates and the file being stereo.
Then we have the issues with when to play the sound file. Modern IMAP severs support a feature called IDLE. This has a sub option for push email. You will find this setting in the server setting as ""allow immediate notifications when new messages arrive."" This means that mail is immediately forwarded to your mail client when it is received via the IMAP sync process, I am not completely au fait with the IDLE push notifications, but they do only occur for some folders in most implementations, hence the continuing need for timed checks.
Use of Idle is distinct from the timed 10 or 15 minute checks for new mail in the settings line above it and like POP this is the time when new mail sounds apply as the delivery mechanism alerts Thunderbird that there is new mail. So I guess the IMAP sounds will be broken if you allow IDLE, but your mail will arrive slower if you disable it.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418855 1591777,1418855,2023-07-20 07:28:15 -0700,2023-07-20 07:28:15 -0700,"Could someone indicate in which help file it is mentioned that sound is not supported for IMAP accunts ? I am and I'm always have been respectful to open source applications ( Many of them are great!!!!). Respects to their developers. The problem here is that a correct manual/help file is not this forum but the one issued by the developers. Due to lack of such, users get confused or frustrated. And I would like to point out that Thundebird without the addons (respects to their developers) would not exist as a standalone email client before long. In thunderbird blog there was too much fuss for this new version (TB 115). What we have now? A polished version of TB 102. Nothing more. End of story.
",lampkaravshops,false,0,0,https://support.mozilla.org/questions/1418855 1591754,1418855,2023-07-20 05:13:43 -0700,2023-07-20 05:13:43 -0700,"I am aware of no software that does that. None. I routinely see posts about features that do not exist, such as creating new accounts, converting messages to different languages, converting messages to voice, saving messages by sender, saving addresses by account, and more. THunderbird does not do that and should not be expected to explain such. Users do need to take some ownership and focus on what the documentation says is supported and not guess that other features are as well. Thanks for writing.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418855 1591749,1418855,2023-07-20 05:02:05 -0700,2023-07-20 05:02:05 -0700,The help file of a respected application covers all cases. Users are not magicians to discover what works or not.
,lampkaravshops,false,0,0,https://support.mozilla.org/questions/1418855 1591744,1418855,2023-07-20 04:49:49 -0700,2023-07-20 04:49:49 -0700,"Documentation is generally focused on what works, not on what does not. I regret any confusion.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418855 1591742,1418855,2023-07-20 04:44:44 -0700,2023-07-20 04:44:44 -0700,I did not use any setting to make the *.wav file. Wav file was created with audacity using an mp3 file. Why there in no mention in Thunderbird help that wav files cannot be used when IMAP accounts? Your idea is the same as yours ( no sounds for IMAP accounts)
Are we really talking about Supernova? Of course not. Too musch fuss for nothing.
,lampkaravshops,false,0,0,https://support.mozilla.org/questions/1418855 1591740,1418855,2023-07-20 04:37:55 -0700,2023-07-20 04:37:55 -0700,What menu did you use to make the .wav setting? My understanding (which is not deep) is that IMAP doesn't work with such sound announcements as does POP.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418855 1591967,1418860,2023-07-21 03:55:46 -0700,2023-07-21 03:55:46 -0700,I suggest you contact your email provider to fix this. Their policy seems rather strict.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418860 1591877,1418860,2023-07-20 16:15:50 -0700,2023-07-20 16:15:50 -0700,I was never informed of a limit on my emails. I already pay a 1/4ly fee
,trav2,false,0,0,https://support.mozilla.org/questions/1418860 1591720,1418860,2023-07-20 04:11:32 -0700,2023-07-20 04:11:32 -0700,The options appear to be to either upgrade your account or to delete some of the stored messages. What are you requesting?
,davidsk,false,0,0,https://support.mozilla.org/questions/1418860 1591788,1418863,2023-07-20 08:06:34 -0700,2023-07-20 08:06:34 -0700,"Do you still have the old profile, separate from Thunderbird? That is, the one that you copied into Thunderbird? That is the one that I would like to see a screenshot of. My apologies for not explaining better. My hope is that seeing that will help explain what contents were there and should now be in the active profile.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418863 1591782,1418863,2023-07-20 07:48:45 -0700,2023-07-20 07:48:45 -0700,This is About Profile
,judithweingarten,false,0,0,https://support.mozilla.org/questions/1418863 1591753,1418863,2023-07-20 05:07:38 -0700,2023-07-20 05:07:38 -0700,"Judith, do you have the old profile intact? Can you do a screenprint of the folder from within Windows FIle Explorer? That would be a good start. (If you do not know how to do a screenshot, there is a sweet little free program at bluefive.pair.com called snapshot that does that easily.)
",davidsk,false,0,0,https://support.mozilla.org/questions/1418863 1591748,1418863,2023-07-20 04:59:40 -0700,2023-07-20 04:59:40 -0700,"Thank you, David. Yes, I have an existing account and profiles. I have managed to get my settings back after very very many tries (although not in the right way, but still....) using the Import Export Add On. Every other attempt has been met by TB non-responding and having to close and restart. Over and over again. So I have lost all my mail and my folders of years of stored emails. How can I recover all this?
",judithweingarten,false,0,0,https://support.mozilla.org/questions/1418863 1591722,1418863,2023-07-20 04:16:35 -0700,2023-07-20 04:16:35 -0700,Please share more info. Is it that you have a complete profile from a prior setup?
,davidsk,false,0,0,https://support.mozilla.org/questions/1418863 1591719,1418864,2023-07-20 04:08:26 -0700,2023-07-20 04:08:26 -0700,"This is the official (to my knowledge) documentation. Well worth the read https://support.mozilla.org/en-US/kb/message-threading-thunderbird
Here is my own documentation on threading, duplicating the above, but it may help: You need to highlight each folder and click View>sort by>unthreaded. If this applies to just a few folders, just repeat the process as necessary. If you have many folders or plan to add many new folders, you may wish a different approach, below:
More info: To change default for *new* folders, In config editor, you can change default that applies to NEW folders you set up: mailnews.default_view_flags 0=unthreaded
Config editor is available at Tools>settings>general and scroll to bottom right.
------------
To set many *existing* folders, follow these steps: (I created a crude video that walks through the steps at
https://davidkirk.org/SettingDefaultFolderView.mp4 that demonstrates the following steps:
First, highlight a folder that you have set to unthreaded In the Message List view, in the column header, on the far right, open the options button that shows context menu. : At the very bottom is the option: -> ""Apply current view to..."" -> ""Folder and its children..."" -> Hover over an account -> In the next menu don't select a folder. Instead select the account name itself.",davidsk,false,0,0,https://support.mozilla.org/questions/1418864 1591745,1418866,2023-07-20 04:53:02 -0700,2023-07-20 04:53:02 -0700,
I just use the light theme and this works fine - much appreciated.
I guess horizontal lines/zebra striping just aren't much in demand so are not built-in as options.
Cheers
,bhuddart01,false,0,0,https://support.mozilla.org/questions/1418866 1591741,1418866,2023-07-20 04:39:40 -0700,2023-07-20 04:39:40 -0700,"For zebra striping, I show two options, one for white background and one when using dark theme.
First, if not already done, Go to settings>general, scroll to bottom for config editor. Search for toolkit.legacyUserProfileCustomizations.stylesheets and set to True Then in profile, create a folder named chrome, if not already there Then, create a text file named userChrome.css if not already there and place within chrome folder Then, place one of the following in the file. Close TB if running and restart. Feel free to twiddle with the colors, but do not ask me for help in that. This is an area of personal experimentation. But it works. Good luck. /* for WHITE background ver 115 plus */ /* ####### */ @namespace html url(""http://www.w3.org/1999/xhtml""); #threadTree tr:nth-child(2n) { background-image: linear-gradient(rgba(0,0,0,.08), rgba(0,0,0,.08)) !important; } ########################## separator line - do not include ######## /* #### for ver 115 version and DARK theme */ @namespace html url(""http://www.w3.org/1999/xhtml""); #threadTree tr:nth-child(2n) { background-image: linear-gradient(rgba(255,255,255,.15), rgba(255,255,255,.15)) !important; } ",davidsk,false,0,0,https://support.mozilla.org/questions/1418866
1591737,1418866,2023-07-20 04:35:52 -0700,2023-07-20 04:35:52 -0700,"I understand why developers don't want novices messing with their programs but, once you find something which enhances your experience of the program, it's difficult to give it up, as you know.
Yes, zebra stripes would be a step forward, please!
",bhuddart01,false,0,0,https://support.mozilla.org/questions/1418866 1591726,1418866,2023-07-20 04:23:53 -0700,2023-07-20 04:23:53 -0700,"bhuddart01 said
OK David, thanks for your reply. I'll just have to keep an eye out for advances on this front - not being very technical doesn't make it easy though. Cheers
""not easy"" is one of the reasons why modifications via css is not recommended. It's not particularly intended for end users.
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418866 1591725,1418866,2023-07-20 04:21:30 -0700,2023-07-20 04:21:30 -0700,"I can give you a solution for zebra striping, if that would help.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418866 1591723,1418866,2023-07-20 04:19:05 -0700,2023-07-20 04:19:05 -0700,"OK David, thanks for your reply. I'll just have to keep an eye out for advances on this front - not being very technical doesn't make it easy though. Cheers
",bhuddart01,false,0,0,https://support.mozilla.org/questions/1418866 1591716,1418866,2023-07-20 03:54:43 -0700,2023-07-20 03:54:43 -0700,"There was much new code (part of the goal) in 115 that eliminated much of the CSS that many (including myself) have used through the years, although such CSS has never been supported by Thunderbird. Discovering replacement CSS with the new environment will be a matter of individual experimentation. SO, what that means is that some of the CSS tweaks that we have used may not be available in the near future, if at all. CSS is no specialty of mine so I also am waiting to see what new CSS becomes available.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418866 1592318,1418869,2023-07-23 04:59:38 -0700,2023-07-23 04:59:38 -0700,"Thanks for your latest reply, Matt. Please excuse us types who only use forums in desperation and don't always get the shorthand!
From my understanding now, I think this boils down to TB not being happy with using any location for the profile other than the standard location on, what is for me, my system drive of C:\Users\UserName\AppData\Roaming\Thunderbird. Even though there is a post on the KB https://kb.mozillazine.org/Moving_your_profile_folder_-_Thunderbird that seems to indicate this - maybe I have read this wrong as well! And just to spell it out for my brain, it is because of the time lag of reading and writing to a different drive. Like lots of people, I keep my data separate from my system and in my case all in Dropbox, so I wanted to do the same for my email folders - to have a synced back up in case of HDD failure. I will have to plan a new way of backing up and revert to the original location for the profile. Maybe even looking at a different email system. Thanks for taking the time to explain - it is appreciated.
",firefox2393,false,0,0,https://support.mozilla.org/questions/1418869 1592241,1418869,2023-07-22 16:58:15 -0700,2023-07-22 16:58:15 -0700,"I mean your configuration is not supported. I fail entirely to understand how I was no clear. I even went to the trouble of quoting your use of drop box in the reply. I would hardly be trying to tell you the current release version was not supported.
Thunderbird struggles to function without serious issue on a local NAS or a network drive (network saturation), without the added overhead of syncing. Total corruption of the profile is the most likely long term result of using cloud services as they are an order of magnitude slower that local network resources.
Use of streamed backups on the Thunderbird profile is also not supported as Thunderbird just does not have the modern file locking and caching abilities to cope with any other software messing in it's profile while it is running. Likewise you will find this forum full of suggestions to folk to disable on access scanning in internet security suites/Antivirus programs to prevent issues with data integrity.
The issue you are currently seeing will be the surface of an iceberg of data corruption, duplication and other, til now, hidden issues. I have seen these smart synced profiles make multiple copies of the storage files (Often copies that are never referenced again) Search the web of those folk with hundreds of prefs.js files complaining that Thunderbird does not save their changes. Or those complaining that they have issues with the same mail being downloaded over and over (pop accounts) or even those that appear to have lost the mail in a folder because it is corrupted.
It used to be that antivirus programs were the greatest source of data corruption. Personally I am thinking that the cottage industry in synced profiles is fast catching up. Thunderbird sync can not come soon enough, but like profile import it will probably be unable to sync password, making it largely useless.
You might want to have a look at how many redundant pref.js files you have in your profile. My guess is many, each with a number to make it unique, created when your sync created a contention issue. The copies are never referenced because Thunderbird is hard coded to use only the prefs.js file, but the data is saved.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418869 1592164,1418869,2023-07-22 05:14:58 -0700,2023-07-22 05:14:58 -0700,I believe what he meant is that use of cloud services is not supported.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418869 1592152,1418869,2023-07-22 03:53:30 -0700,2023-07-22 03:53:30 -0700,"I don't understand what you mean by not supported - Changing the tags or the settings are not supported?? That can't be correct as you must be able to change settings when you have to update your password on a regular basis. OR This version of TB is not supported in this forum? OR Bespoke locations aren't supported - https://kb.mozillazine.org/Moving_your_profile_folder_-_Thunderbird Please can you explain? Thanks
",firefox2393,false,0,0,https://support.mozilla.org/questions/1418869 1592106,1418869,2023-07-21 22:28:58 -0700,2023-07-21 22:28:58 -0700,"firefox2393 said
I have TB 102.13.0 (64-bit) with a bespoke location for the profile (in my Dropbox folder).
Not supported! </blockquote>
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418869 1591869,1418869,2023-07-20 14:58:31 -0700,2023-07-20 14:58:31 -0700,"ALSO - every time I start up TB I get the webpage to donate money (https://www.thunderbird.net/en-GB/thunderbird/102.0/eoy/) .... is that meant to happen all the time or is it related to the problem that I am having?
",firefox2393,false,0,0,https://support.mozilla.org/questions/1418869 1592018,1418871,2023-07-21 09:30:37 -0700,2023-07-21 10:00:07 -0700,1234567890
,googlethunderbird,true,0,0,https://support.mozilla.org/questions/1418871 1591997,1418871,2023-07-21 08:13:15 -0700,2023-07-21 08:13:15 -0700,"Again, I mean no offense, but if you think there may be an error, you will get possible feedback by posting the settings you are using, not necessarily be me as I have special expertise in this, but there are others here who may.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418871 1591996,1418871,2023-07-21 08:10:44 -0700,2023-07-21 10:01:21 -0700,1234567890
,googlethunderbird,true,0,0,https://support.mozilla.org/questions/1418871 1591993,1418871,2023-07-21 08:05:41 -0700,2023-07-21 08:05:41 -0700,"I mean no offense, but people regularly post here that their settings are correct, only to discover that they were not. If you're confident that they are correct, I suggest you contact your email provider on the other possibilities shown in the message.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418871 1591982,1418871,2023-07-21 06:43:27 -0700,2023-07-21 06:43:27 -0700,Hey
Thank you for your response what should I do in this case as I checked all the settings are correct
,sheikh.saifi,false,0,0,https://support.mozilla.org/questions/1418871 1591975,1418871,2023-07-21 05:06:39 -0700,2023-07-21 10:00:54 -0700,1234567890 Thank you .moderator .
,googlethunderbird,true,0,0,https://support.mozilla.org/questions/1418871 1592154,1418872,2023-07-22 03:57:43 -0700,2023-07-22 03:57:43 -0700,You're welcome. I'm glad you worked through the addons.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418872 1592098,1418872,2023-07-21 21:25:55 -0700,2023-07-21 21:25:55 -0700,"Hi David. Thank you very much for your clear instructions. It's worked and I'm up and running.
I did have a complication in that the newest version of TB is not yet compatible with a crucial Add-on for me, but I was able to uninstall everything and install the same version as I'm currently using on my old machine. I went back through the steps, which included deleting the material from the new machine that I had copied over, because once the newest version had installed, the profiles were no longer compatible to go backward to the version I wanted to return to. I had to do this in the past and it was very complicated, but having a copy on my external HD made it simple to start over with the good files from the old machine. It's really important to understand that when a person does an upgrade with TBird, it is possible that the Add-ons are not yet up to date. I prefer to wait on major upgrades as a result.
I'm mentioning this in case someone else comes to this answer and finds themselves in this position.
Again, thank you very much for your timely and cogent reply.
Sincerely, --Victoria
P.S. Directions from ""Support"" to find an old version of TBird: A possible solution is to manually edit the Mozilla Firefox download link: For example: Version 78.13.0 / Windows 64bit / en-US https://download.mozilla.org/?product=thunderbird-78.13.0-SSL&os=win64&lang=en-US
I copied the link into my browser, then edited the version number to match exactly. I got the version number I needed from my old computer, within TBird: Help/About This downloaded the version I needed.
",Victoria-nola,false,0,0,https://support.mozilla.org/questions/1418872 1591735,1418872,2023-07-20 04:33:33 -0700,2023-07-20 04:33:33 -0700,"First, be sure that thunderbird is NOT running on old PC, as that may cause some files to not be copied Second, copy c:\users\<yourid>\appdata\roaming\thunderbird to a USB stick Third, install Thunderbird on new computer and exit Four, copy the USB folder to c:\users\<yourid>\appdata\roaming\thunderbird on new computer (there will be a prompt to overwrite files. Allow.) Five, start thunderbird on new PC
If you cannot 'see' those folders, click View>Show>hiddenitems from within Windows File Explorer on both PCs.
",davidsk,false,1,0,https://support.mozilla.org/questions/1418872 1591785,1418873,2023-07-20 07:56:31 -0700,2023-07-20 07:56:31 -0700,"Nativamente Thunderbird non credo abbia nulla di simile. Tra le estensioni l'unica che sembra attinente è questa https://addons.thunderbird.net/it/thunderbird/addon/contact-mention/ ma non credo che faccia quel che chiedi
",@next,false,0,0,https://support.mozilla.org/questions/1418873 1591734,1418873,2023-07-20 04:31:37 -0700,2023-07-20 04:31:37 -0700,"falsini.paolo ha detto
Ciao a tutti. Su outlook ogni volta che ricevevo un email dove ero taggato (per tag intendo all interno del messaggio la dicitura nome.cognome@emaildilavoro.com che compare nel testo come @nomecognome) una notifica. è possibile avere questa opzione anche su thunderbird per caso? grazie mille x il supporto
per tag intendo la menzione.
",falsini.paolo,false,0,0,https://support.mozilla.org/questions/1418873 1591789,1418880,2023-07-20 08:09:26 -0700,2023-07-20 08:09:26 -0700,"I motivi dell'errore possono essere molti, ad esempio capita se il file PST è molto grande o se contiene a sua volta degli errori o se è stato creato da una versione di Outlook non compatibile con Thunderbird.
Una possibile soluzione è quella di usare un software di terze parti come questo https://www.outlookfreeware.com/en/products/all/OutlookConvertPST2EML per convertire i file PST in email singole in formato eml. Ovviamente non ci sono garanzie che funzioni con il tuo archivio.
I messaggi in formato eml si possono poi facilmente importare in Thunderbird trascinandoli in una cartella.
",@next,false,0,0,https://support.mozilla.org/questions/1418880 1591786,1418880,2023-07-20 08:02:57 -0700,2023-07-20 08:02:57 -0700,"Non ho trovato nulla, come devo fare??
",umbefor,false,0,0,https://support.mozilla.org/questions/1418880 1591779,1418880,2023-07-20 07:37:02 -0700,2023-07-20 07:37:02 -0700,Il formato pst è proprietario di outlook e thunderbird non è in grado di leggerlo. Mi sembra che ci sia una estensione che te lo lascia fare. Hai provato a fare una ricerca qui nel forum?
,crazy.cat,false,0,0,https://support.mozilla.org/questions/1418880 1592786,1418882,2023-07-25 14:37:48 -0700,2023-07-25 14:37:48 -0700,"I defer to Matt, but what probably happened is that Thunderbird created a new profile. If you look at c:\users\<yourid>\appdata\roaming\thunderbird\profiles, there are probably two profiles, the active one and the prior one with your addressbooks. The addressbook is named abook.sqlite (and there may be more than one with the basic name - they all comprise the addressbook). You can import them with the tools>import menu.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418882 1592600,1418882,2023-07-24 12:58:27 -0700,2023-07-24 12:58:27 -0700,"It would not open unless I put in my data, like a new install, yes.
",richlofy,false,0,0,https://support.mozilla.org/questions/1418882 1592246,1418882,2023-07-22 17:19:34 -0700,2023-07-22 17:19:34 -0700,Were you asked to re enter your email account details when the program first started? Like as if it was a new install perhaps.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418882 1592218,1418882,2023-07-22 11:51:47 -0700,2023-07-22 11:51:47 -0700,115.0.1
,richlofy,false,0,0,https://support.mozilla.org/questions/1418882 1592138,1418882,2023-07-22 02:50:39 -0700,2023-07-22 02:50:39 -0700,What version of Thunderbird?
,wsmwk,false,0,0,https://support.mozilla.org/questions/1418882 1591796,1418886,2023-07-20 08:43:48 -0700,2023-07-20 08:43:48 -0700,How long has this been happening? With which version?
,wsmwk,false,0,0,https://support.mozilla.org/questions/1418886 1594453,1418887,2023-08-01 21:58:25 -0700,2023-08-01 21:58:25 -0700,Actually CardBook 90.8 is for TB115. Oops :-) If it doesn't help you with CardBook on 102 please ask for support on the CardBook site by filing a gitlab issue.
,rtanglao,false,0,0,https://support.mozilla.org/questions/1418887 1594452,1418887,2023-08-01 21:57:04 -0700,2023-08-01 21:57:04 -0700,"Hi The Cardbook add-on was fixed to work with TB 115 on July 28, 2023. Please use CardBook 90.8 or newer https://gitlab.com/CardBook/CardBook/-/issues/1516#note_1491494383
Please give it a try.
Cheers! ...Roland
",rtanglao,false,0,0,https://support.mozilla.org/questions/1418887 1591802,1418887,2023-07-20 09:04:03 -0700,2023-07-20 09:04:03 -0700,Are you running any addons that affect addressbook? The word 'cardbook' is new to me (but then I'm a Windows user.)
,davidsk,false,0,0,https://support.mozilla.org/questions/1418887 1591806,1418889,2023-07-20 09:18:19 -0700,2023-07-20 09:18:19 -0700,"Thanks for the link. Yes, that's the bug :-)
OK, then I will wait for a fix.
Thank you!
",Florian_Berlin,false,0,0,https://support.mozilla.org/questions/1418889 1591804,1418889,2023-07-20 09:12:07 -0700,2023-07-20 09:12:07 -0700,"Does https://bugzilla.mozilla.org/show_bug.cgi?id=1843140 describe your issue?
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418889 1591803,1418889,2023-07-20 09:06:34 -0700,2023-07-20 09:06:34 -0700,"Hello,
Thank you very much for your answer. That is not what I mean.
In the attached picture you can see part of my folder structure. The view has been set to ""Unread folders"" since this morning. There are no more mails in many folders, as I have long since read these mails. Nevertheless, these folders are still displayed.
In the ""old"" Thunderbird, these folders were always automatically hidden at irregular intervals. Possibly whenever TB retrieved new messages from the server, but I'm not sure.
This no longer happens. The folders with the messages I have already read remain visible until I close TB or manually switch the view to another view and then back to ""Unread folders"".
Hope I could make myself a little clearer ;-)
Thanks and best regards Florian
",Florian_Berlin,false,0,0,https://support.mozilla.org/questions/1418889 1591792,1418889,2023-07-20 08:19:18 -0700,2023-07-20 08:19:18 -0700,"I tried to duplicate your situation and I cannot find any problems. It may be that 115 displays have changed somewhat, but the Unread Folder is highlighted whenever there are unread messages. 115 is continually evolving with many changes yet to come. Thank you for sharing this.
",davidsk,false,1,0,https://support.mozilla.org/questions/1418889 1591846,1418891,2023-07-20 12:10:59 -0700,2023-07-20 12:10:59 -0700,"Disabling hardware acceleration like sfhowes described fixed it! Thank you kindly for the tip, I never would have thought to fiddle with the indexing settings
",jake.harris,false,0,0,https://support.mozilla.org/questions/1418891 1591844,1418891,2023-07-20 12:04:28 -0700,2023-07-20 12:04:28 -0700,"Start TB in normal mode, disable hardware acceleration in Settings/General/Indexing, restart TB, test the scrolling.
",sfhowes,false,1,0,https://support.mozilla.org/questions/1418891 1591807,1418891,2023-07-20 09:22:53 -0700,2023-07-20 09:22:53 -0700,"Scroll works like a dream in troubleshoot mode.
Don't have this issue in firefox.
checking the ""Disable all add-ons"" and ""Reset toolbars and controls checkboxes"" in troubleshooting mode then selecting ""Make Changes and Restart"" didn't fix the scroll. Plain troubleshoot mode does fix the problem.
Here's the Troubleshooting Information: https://share.riseup.net/#Bcp9ZL3MprkWVn3MrJwUuw
",jake.harris,false,0,0,https://support.mozilla.org/questions/1418891 1591805,1418891,2023-07-20 09:13:06 -0700,2023-07-20 09:13:06 -0700,Does it happen after Help > Troubleshoot mode? Do you have a similar issue in Firefox?
,wsmwk,false,0,0,https://support.mozilla.org/questions/1418891 1591801,1418891,2023-07-20 09:01:10 -0700,2023-07-20 09:01:28 -0700,"Thunderbird version: 115.0.1 Processor Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz 3.00 GHz Installed RAM 16.0 GB (15.8 GB usable) System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display Edition Windows 10 Pro Version 21H2 Installed on 2020-11-23 OS build 19044.3086 Experience Windows Feature Experience Pack 1000.19041.1000.0
",jake.harris,false,0,0,https://support.mozilla.org/questions/1418891 1591800,1418891,2023-07-20 08:59:10 -0700,2023-07-20 08:59:10 -0700,The mouse wheel is working fine for me. Providing more information may help. I am using Windows 11.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418891 1591965,1418892,2023-07-21 03:48:16 -0700,2023-07-21 03:48:16 -0700,"Glenys, here is update: if the output setting doesn't work use this: smtp.office365.com, port 587, STARTTLS, authorization set to OAUTH2,
",davidsk,false,0,0,https://support.mozilla.org/questions/1418892 1591959,1418892,2023-07-21 02:32:12 -0700,2023-07-21 02:32:12 -0700,"David, thank you again. I shall try to set up with Th/ bird as you suggested. Many thanks from Glenys
",g.henshaw1,false,0,0,https://support.mozilla.org/questions/1418892 1591828,1418892,2023-07-20 10:47:13 -0700,2023-07-20 10:47:13 -0700,"If you created a free email account at outlook.com, you can set it up in thunderbird. input: office.office365.com, port 993, Oauth2, SSL/TLS output: office.outlool365.com, port 587, normal password, STARTTLS
",davidsk,false,0,0,https://support.mozilla.org/questions/1418892 1591825,1418892,2023-07-20 10:27:38 -0700,2023-07-20 10:27:38 -0700,"Thank you for your reply. I had to change my Bband provider as it closed down. I went to outlook.com. I couldn't send emails through Thunderbird as it didn't recognise it. I have had to change my default server to Mail. not sure this has solved the problem
",g.henshaw1,false,0,0,https://support.mozilla.org/questions/1418892 1591799,1418892,2023-07-20 08:57:23 -0700,2023-07-20 08:57:23 -0700,"Are you saying you have a new email account and need to set it up in Thunderbird? If so, click File>New>Existing email account and fill in the next pane to get started. If you need more assistance, please provide more info. Thank you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418892 1591843,1418901,2023-07-20 12:01:19 -0700,2023-07-20 12:01:19 -0700,"The settings for the Shaw smtp are: mail.shaw.ca on 587, STARTTLS, authentication = normal password, User Name = part of address before @. If the error remains, state your antivirus and VPN if you use one.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418901 1591823,1418901,2023-07-20 10:11:24 -0700,2023-07-20 10:11:24 -0700,"This is not related to Thunderbird. The URL at https://check.spamhaus.org/listed/?searchterm=207.194.98.229 provides some tips in resolving this. I suggest checking with your email host for assistance in this.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418901 1591814,1418901,2023-07-20 09:47:21 -0700,2023-07-20 09:47:21 -0700,"I should also mentioned I followed all these steps to troubleshoot, besides resetting SMTP Password [through my ISP] and verifying that my mail server (Shaw) supports the minimum version of TLS, although I did follow the suggested steps to lower the bar to see if that was the issue, but it didn't make a difference.
",horstingsfarm,false,0,0,https://support.mozilla.org/questions/1418901 1591832,1418902,2023-07-20 11:11:27 -0700,2023-07-20 11:11:27 -0700,"thank you. no, the problem is not getting rid of spam. the server blocks it reasonably well. the problem is I'm using Imap folders and I should be able to tell thunderbird that I don't want to subscribe to the spam folder. Thunderbird forces me to subscribe, I can't change it. Several other email clients I use manage this with no problem.
",texas-techy,false,0,0,https://support.mozilla.org/questions/1418902 1591826,1418902,2023-07-20 10:41:55 -0700,2023-07-20 10:41:55 -0700,"I think you're solving this in the wrong place. For example, if you could actually unsubscribe in Thundebird, the messages would never be deleted. I suggest you explore deleting at the server, which cpanel can generally do, or create a filter in TB to retrieve from spam folder and delete. For me, mxguarddog solved my spam completely.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418902 1591821,1418902,2023-07-20 10:08:14 -0700,2023-07-20 10:08:14 -0700,"thanks for your reply. yes, our cpanel has a means of auto - marking emails as spam and places them into the spam folder. But I'm unable to Unsubscribe from the spam folder. So I get all spam emails downloaded anyway.
",texas-techy,false,0,0,https://support.mozilla.org/questions/1418902 1591819,1418902,2023-07-20 10:04:37 -0700,2023-07-20 10:04:37 -0700,"usually, cpanel accounts have several tools for managing identified spam, ranging from spamassassin to deleting to requiring further id. Another cpanel-friendly tool is msguarddog.com, which has a free service that has impressive performance (I use it myself).
",davidsk,false,0,0,https://support.mozilla.org/questions/1418902 1591915,1418904,2023-07-20 20:42:27 -0700,2023-07-20 20:42:27 -0700,"I am guessing it is not a b, but one of the extended Unicode characters and you have chosen one of the old ascii fonts from Windows like Arial for your email. Perhaps ḃ is what you are seeing.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418904 1591913,1418905,2023-07-20 20:35:08 -0700,2023-07-20 20:35:08 -0700,"There is a feedback forum here https://connect.mozilla.org
Personally I see no potential benefits from becoming aware of the sending email address, as reported in the from that can easily be fraudulent as it is not used in the delivery process, before opening the email. There is no security benefit as nothing actually happens when you open the email to read it, except perhaps to download remote images if you have that enabled. It certainly does not unleash malware, download malware or run a script on your system.
I do disable the use of the Thunderbird address book to replace the users choice of display name in their email with that in the Thunderbird address book. However I do that more from the fact sometimes folk change their display name to flag a change of hats on the same email address.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418905 1592050,1418909,2023-07-21 12:24:14 -0700,2023-07-21 12:24:14 -0700,"Hello, Matt In Troubleshoot Mode, the problem remains; that is, it takes from 4- to 7-seconds for deleted emails to disappear. Historically, they have generally disappeared within one second of selecting Delete button. This is a new issue that began perhaps 15 July. No new programs, add-ons, or security software added. The only changes are the frequent Thunderbird revision updates, of which, the current one is 102.13.0.
The utility Glary Utilites Pro, has not corrected the problem either.
",f16jetjock,false,0,0,https://support.mozilla.org/questions/1418909 1591911,1418909,2023-07-20 20:26:35 -0700,2023-07-20 20:26:35 -0700,"Not something I am familiar with, but server round trip delays post update are often caused by older addons or third party scanning tools on your computer. You could try running Thunderbird from the help menu in troubleshoot mode and see if anything changes.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418909 1591971,1418910,2023-07-21 04:32:45 -0700,2023-07-21 04:32:45 -0700,Thanks a bunch for your reply! Repairing the folder set all emails back to being displayed correctly.
,charles120,false,0,0,https://support.mozilla.org/questions/1418910 1591910,1418910,2023-07-20 20:24:34 -0700,2023-07-20 20:24:34 -0700,It is the sort of thing often caused by email scanning tools blocking file writes because they are still scanning.
Try right clicking the folder and selecting properties and then the repair button.
,MattAuSupport,false,1,0,https://support.mozilla.org/questions/1418910 1591909,1418911,2023-07-20 20:22:49 -0700,2023-07-20 20:22:49 -0700,I recalls seeing users of a specific antivirus solution reporting this issue a couple of years ago. Had something to do with a spam or scam tool they injected into Thunderbird. This is the sort of issue that spikes when thunderbird updates because basically none of the anti virus spam/scam tools are compatible post update.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418911 1591842,1418912,2023-07-20 11:55:07 -0700,2023-07-20 11:55:07 -0700,Success! Combination was off. Thank you @sfhowes
,tjcorcoran,false,0,0,https://support.mozilla.org/questions/1418912 1591841,1418912,2023-07-20 11:52:44 -0700,2023-07-20 11:52:44 -0700,"The outgoing server is smtp.office365.com, 587, STARTTLS, OAuth2 authentication, User Name = email address.
https://support.mozilla.org/en-US/questions/1417298#answer-1588949
",sfhowes,false,0,0,https://support.mozilla.org/questions/1418912 1591835,1418912,2023-07-20 11:29:44 -0700,2023-07-20 11:29:44 -0700,"Tried that. Still doesn't work. I practiced my google-fu and found Microsoft's published settings:
SMTP Server Server Name: smtp-mail.outlook.com Port: 587 Connection Security: STARTTLS
It also says no encrypted authentication required, so I left it (after trying all of them) on 'Normal Password'.
I finally find a client I like and now this! ;P
-T
",tjcorcoran,false,0,0,https://support.mozilla.org/questions/1418912 1591833,1418912,2023-07-20 11:14:31 -0700,2023-07-20 11:14:31 -0700,"My smtp server is outlook.office365.com
",davidsk,false,0,1,https://support.mozilla.org/questions/1418912 1591955,1418917,2023-07-21 02:13:06 -0700,2023-07-21 02:17:07 -0700,"Kedves Miklós!
Kérdés, hogy mennyire tömeges az a tömeges e-mail. Ha kb. egy tucatnyi levelet kell elküldeni, akkor egyszerűen annyit kell tenni, hogy a Címzett mező helyett a Titkos másolat mezőbe kell felvenni a címzetteket, ilyenkor megkapják a levelet, de a címzettek listáját nem. Ha több levélre van szükség, mert ez pl. egy hírlevél, akkor érdemes valamilyen erre szakosodott szolgáltatást igénybe venni, mert a legtöbb szolgáltató nem engedélyezi a tömeges levélküldést, mert hamar tiltólistán találhatja magát az ember.
Egy alternatív lehetőség a következő kiegészítő használata: https://addons.thunderbird.net/en-US/thunderbird/addon/mail-merge/ Ezzel pl. fájlban tárolt listából is lehet testreszabott e-maileket készíteni, plusz megoldható az is, hogy ne egy időben menjen ki az összes levél, így betarthatók a szolgáltató adott időszakra vonatkozó levélküldési korlátozásai.
Üdv, Balázs
",meskobalazs,false,0,0,https://support.mozilla.org/questions/1418917 1591966,1418920,2023-07-21 03:53:47 -0700,2023-07-21 03:53:47 -0700,"My focus was on answering your inquiry. I assumed you could handle the details, which you did.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418920 1591938,1418920,2023-07-20 23:21:06 -0700,2023-07-20 23:21:06 -0700,"Thanks, david. The draft message was saved in the first Drafts sub-folder, named Drafts - Local Folders. I closed Thunderbird, went to the Local Folder folder on my local drive, where all my Thunderbird files (the mailboxes and their MSF index files) are stored, and deleted the empty Drafts-Outlook-Local Folders mailbox and its MSF file. I now have a single Drafts folder and all is well. david: you may have wished to provide the complete solution, no just the beginning. Thanks again.
",groucho3,false,1,0,https://support.mozilla.org/questions/1418920 1591864,1418920,2023-07-20 14:34:25 -0700,2023-07-20 14:34:25 -0700,My approach has been to write a message and save to draft and then see in which folder it was stored.
,davidsk,false,0,1,https://support.mozilla.org/questions/1418920 1592126,1418924,2023-07-22 01:56:58 -0700,2023-07-22 01:56:58 -0700,Are you finding them in the Spam folder? Or the Trash folder?
,wsmwk,false,0,0,https://support.mozilla.org/questions/1418924 1591867,1418924,2023-07-20 14:50:00 -0700,2023-07-20 14:56:24 -0700,Hello there
Keep an eye on the part that syncs. The imap server is also described as a much Preffered and deterrminning topic when there is a conflict over it s settings. When the server says clear it when it s reading it happens.
Try moving e-mails to a local map. That s the only place that the server do not visit.
Greetings
Hello there Rsoto99
The use of pop or imap? Wich of these two are you currently using?
Greetings
settings>general thunderbird start page
,davidsk,false,0,0,https://support.mozilla.org/questions/1418926 1591866,1418928,2023-07-20 14:38:27 -0700,2023-07-20 14:38:27 -0700,"Sorry, that's 18 months, not 189. (Why can't I edit my post right after submitting it?)
",gmkayaker2,false,0,0,https://support.mozilla.org/questions/1418928 1592196,1418929,2023-07-22 09:35:49 -0700,2023-07-22 09:35:49 -0700,"re : It works great when I just compose and send a message. The signature looks kind of weird on my side before it sends - It outlines the boxes separating the individual HTML components in red - but looks perfect to the recipient.
That is normal. It means the code you used for the signature was designed in a table and the composing 'Write' window is designed to edit / create emails and therefore you would see signature as if in edit mode. This does have the added bonus of being able tro edit on the fly if ever necessary.
When you paste in copied cells then you are also including a load of MS formatting which is also effecting the signature. Sounds like both tables were created using MS product and therefore you are inserting code in top table which overrides whatever is in signature.
Is there a signature delimiter -- above the signature separating it from content?
re: I didn't create the signature - I was given html code by my employer to use for it,
Have you considered using Thunderbird Write to create identical signature ?
If you want - you could send an email to me which contains the current signature. I could then use it to create a html signature file using Thunderbird Write and you could see what it looks like as I would reply to you using it. My email is: mail at anje dot co dot uk That is phonetic to avoid spam bots, so 'at' means @ and 'dot' is a full stop/period Enter 'Test signature' in the subject so I know it is you.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1418929 1592054,1418929,2023-07-21 13:14:24 -0700,2023-07-21 13:14:24 -0700,"Thank you for your response! Unfortunately the problem isn't spacing, there's lots of spaces and lines of text between the cells I'm putting in the email and my signature.
Also unfortunately, I didn't create the signature - I was given html code by my employer to use for it, so there is consistency company-wide. It works fine in Outlook and Gmail, but I was going to give Thunderbird a shot.
I'll keep looking for solutions!
Thanks again.
",seanlassu,false,0,0,https://support.mozilla.org/questions/1418929 1591907,1418929,2023-07-20 20:18:22 -0700,2023-07-20 20:18:22 -0700,"Clearly your signature is a table. Those red lines are the borders of cells in a compose situation.
I guess the pasted objects have the border of cells drawn in and not left to be blank as it the case with your signature. I am also guessing you have no space line between the signature and the table, so they are running into a dingle table when pasted.
Obviously the solution is to have a blank line in the first thing in your signature, or until you fix it ensure there is a blank line in the body of the email between your signature and the point where you paste in your table, before you paste obviously.
Perhaps create your signature using the instructions on this web site and not copy a table from one of the word processing programs (or some website) which is probably how you got your signature in the first place.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418929 1594449,1418931,2023-08-01 21:34:40 -0700,2023-08-01 21:34:40 -0700,"Hi billybob.mitchell
Please try troubleshoot mode (if you haven't already): https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
If that doesn't help: Please provide the following troubleshooting details to help us help you:
Cheers! ...Roland
",rtanglao,false,0,0,https://support.mozilla.org/questions/1418931 1591868,1418931,2023-07-20 14:57:04 -0700,2023-07-20 14:57:04 -0700,"I should have added, these are the parameters I'm using to connect to Microsoft365 mail:
IMAP: Server name: outlook.office365.com Port: 993 Encryption method: TLS
SMTP: Server name: smtp.office365.com Port: 587 Encryption method: STARTTLS
I've tried using an app password that I had created with the 'Encrypted password' setting, as well as the OAuth authentication method.
",billybob.mitchell,false,0,0,https://support.mozilla.org/questions/1418931 1593045,1418933,2023-07-26 14:05:08 -0700,2023-07-26 14:05:08 -0700,"If you're implying that Thunderbird needs to set up a local web service with trusted cert to do auth, that's poor design to say the least and a security concern as well, not to mention well beyond the average user. There is no reason for this, and other software doing Google auth on this system has no such issue. Also, there is no security software in play, it's a Mac with no 3rd party security products. This is simple out of the box behavior which is not functional.
",yadinf,false,0,0,https://support.mozilla.org/questions/1418933 1592105,1418933,2023-07-21 22:27:55 -0700,2023-07-21 22:27:55 -0700,Seriously is your computer IP address on the local network 192.168.1.250? Does it have an untrusted or self signed certificate installed on it? Perhaps from an antivirus program.
Authentication using oauth uses the local host IP address of 127.0.0.1 to pass information back to the local machine about your choices in the web browser component. So yes it should be looping back to your machine. Sounds like you might want to fix your security software so it allows the program to function.
,MattAuSupport,false,0,1,https://support.mozilla.org/questions/1418933 1592449,1418934,2023-07-23 22:21:19 -0700,2023-07-23 22:21:19 -0700,"Thanks. I appreciate the response. Nevertheless, despite the phrasing of the ""why"" questions, they highlight functionality that is so strange that it is essentially unusable (as in not fit for purpose). That means prioritised ""refinement"" is indicated. In addition, points 4 and 5 may well be for functionality that has never existed, but ,as you say, it's part of refining what is possible, and those two points are refinements that speak to convenience and ease of use, which hopefully makes them good candidates for implementation. Thanks.
",jeronymite,false,0,0,https://support.mozilla.org/questions/1418934 1592165,1418934,2023-07-22 05:26:45 -0700,2023-07-22 05:26:45 -0700,"I won't attempt to answer all of your 'why' questions, but I respect your frustration on coping with a new release. There are many changes. Part of this frustration we share is that we are experiencing a new version, one with much new code (which was part of the goal), so I believe there will be continual refinements. There is no good answer ever for 'Why?, as the response may well be ""because it doesn't do that (yet).' On setting all accounts to a predefined setting, that feature has never been available, as this is account-specific. All I can suggest is to work with what is there and anticipate refinements as it goes.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418934 1591941,1418937,2023-07-20 23:45:39 -0700,2023-07-20 23:45:39 -0700,"Let's stay with https://support.mozilla.org/en-US/questions/1413159
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418937 1594230,1418940,2023-07-31 22:41:25 -0700,2023-07-31 22:41:25 -0700,"Thanks for your help. The email body eventually disappeared, ended up the email provider was in the process of removing access and wanted $$ to restore it, then took 7 days to do it. I kind of thought it wasn't Thunderbird but had to go through the process of eliminating it.
",AussieDenis,false,0,0,https://support.mozilla.org/questions/1418940 1592157,1418940,2023-07-22 04:26:44 -0700,2023-07-22 04:26:44 -0700,"Try this: - create empty dummy folders in Local Folders - exit thunderbird - in Windows FIle Explorer, locate the desired message folders in proflle (e.g., INBOX, INBOX.msf) and copy to Local folders - delete the dummy folders and rename your desired folders to the deleted names - restart thunderbird
",davidsk,false,1,0,https://support.mozilla.org/questions/1418940 1592118,1418940,2023-07-22 01:24:12 -0700,2023-07-22 01:24:12 -0700,"No, I can read the emails, I just cant move these or current emails from a different address to a local drive
",AussieDenis,false,0,0,https://support.mozilla.org/questions/1418940 1592034,1418940,2023-07-21 11:04:43 -0700,2023-07-21 11:04:43 -0700,"Sounds like you are looking at old data on the emails. Just the title that was downloaded. If the account is deleted, sorry to say but they're probably no longer accessible.
You may be able to contact the email provider and get them to restore the account from back-up depending on who they are, and how willing to do it, and at what price.
",Chicks_Hate_Me,false,1,0,https://support.mozilla.org/questions/1418940 1592372,1418948,2023-07-23 13:49:16 -0700,2023-07-23 13:49:16 -0700,"Yes, I know the URL of the page. My issue is that there isn't a link on the new home page.
",libcub1,false,0,0,https://support.mozilla.org/questions/1418948 1592347,1418948,2023-07-23 09:22:40 -0700,2023-07-23 09:22:40 -0700,"See https://www.thunderbird.net/thunderbird/releases/
",christ1,false,1,0,https://support.mozilla.org/questions/1418948 1592301,1418948,2023-07-23 01:33:57 -0700,2023-07-23 01:48:31 -0700,Hello There
Thank you for using Thunderbird. We are all glad to help you.
Greetings
I have to agree with Matt here. The new home page of Thuunderbird is a step backward. I don't really understand googlethunderbird's posts. Perhaps an AI bot? Or at least someone who does not speak English natively?
,libcub1,false,0,0,https://support.mozilla.org/questions/1418948 1592136,1418948,2023-07-22 02:18:21 -0700,2023-07-23 12:49:23 -0700,"Hellio There Matt /Moderator.
Yep Matt It is true That’s There is clearly no lined up queue for linking to these topics for the user.
Yes What I ment was in the footer of our new site. There is indeed a reference to the relevant add-ons and a download of the latest version.What ever that is.
It had been thought of being ableto obtain It , but a wider offer could also have been Made.
Also the use of and purchase of computers It is clear to see That their ram and all their functions for that process are soldered on the board because choices dissapear and understand these computers are also more ready -Made without of being able to change afterward.
Greetings
What download checkmark?
All I see is a download button that links to https://download.mozilla.org/?product=thunderbird-115.0.1-SSL&os=win64&lang=en-US This initiated an immediate download of the installer and a request for a donation.
At the footer of the page there is a download link that actually had addon in the header, but it also only appears after initiating an automatic download.
Fundamentally this new web site is an advertorial for Supernova and has been released without the basics of a functional web site, just links to this support site.
Like everything of late, it is glossy and lacking in substance.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418948 1591956,1418948,2023-07-21 02:16:48 -0700,2023-07-21 02:16:48 -0700,"Hello there Libcub.
In the main page of our new site , under the Download checkmark there is the option to be taken to the add-on page.
The fresh latest version of Thunderbird . Suddenly pop s up to be installed.
Greetings.
When Thunderbird loads it loads a default welcome web page that includes a general request for donations. Personally I have not seen it in years, unless I actually try and load it.
But you can disable the loading of the start page, simply by disabling the option ""when Thunderbird launches, show the start page in the message area.""
You can even change the page that is loaded to something of your choice. I know some folk load images from the web as the start page.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418949 1592577,1418952,2023-07-24 11:19:16 -0700,2023-07-24 11:19:16 -0700,"https://support.mozilla.org/en-US/kb/getting-started-thunderbird-main-window-supernova#w_vertical-view-layout-with-card-view shows vertical view
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418952 1592576,1418952,2023-07-24 11:17:11 -0700,2023-07-24 11:17:11 -0700,"milthorst said
This didn't work to close the Search window, so apparently the Quick Filter Bar is something else.
I didn't provide those instructions to get rid of the search/toolbar. I provided it to close the quick filter bar which was taking 2+ lines in both of your screen shots.
Did you not get more vertical space by disabling status bar (that is likely going away , and closing quick filter bar?
milthorst said
What would help me is to get rid of the whole bar above the ""File Edit View Go Message"" etc. bar. I would be willing to close the Menu bar if I could move all of its options, including File, into the top bar where the Search window currently is.
I recommend to take some weeks getting accustomed to having the tool bar there and see what capabilities get added.
Meanwhile on why, or what is it that you really want. Why do you want fewer lines? ...
Are you wanting lots more space for displaying message content? If so, depending on your device and screen aspect ratio, maybe View > Layout Vertical is the way to go.
Or do you just want the entire window to have less height per line - a more compressed UI overall?
Or if none of these are factors, then why do you need less that 6 lines of message list?
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418952 1592553,1418952,2023-07-24 09:06:12 -0700,2023-07-24 09:06:12 -0700,"Just a reminder: you also have the hamburger menu at right side of unified bar. Using that, you would not need the menu bar.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418952 1592552,1418952,2023-07-24 09:03:25 -0700,2023-07-24 09:03:25 -0700,Try view>layout>quick filter bar to remove or re add it.
,davidsk,false,0,0,https://support.mozilla.org/questions/1418952 1592437,1418952,2023-07-23 19:53:37 -0700,2023-07-23 19:53:37 -0700,"This didn't work to close the Search window, so apparently the Quick Filter Bar is something else. What would help me is to get rid of the whole bar above the ""File Edit View Go Message"" etc. bar. I would be willing to close the Menu bar if I could move all of its options, including File, into the top bar where the Search window currently is.
",milthorst,false,0,0,https://support.mozilla.org/questions/1418952 1592431,1418952,2023-07-23 19:19:56 -0700,2023-07-23 19:19:56 -0700,"> How do I close the Quick Filter Bar? Will probably go back to 102.13.0 if this is not fixed soon...
Either
To save space you can also
Now I seem to be stuck at a minimum of 9.5 entries in the message list! How do I close the Quick Filter Bar? Will probably go back to 102.13.0 if this is not fixed soon...
,milthorst,false,0,0,https://support.mozilla.org/questions/1418952 1591939,1418952,2023-07-20 23:43:55 -0700,2023-07-20 23:43:55 -0700,That's the maximum you will be able to achieve with version 115. But you can gain some vertical space by closing the quick filter bar when it is not in use.
,wsmwk,false,0,0,https://support.mozilla.org/questions/1418952 1592127,1418953,2023-07-22 01:59:45 -0700,2023-07-22 01:59:45 -0700,"Or just use the profile manager to point version 115 to the original Thunderbird profile, which probably has the name ""default-release"".
Or install version 115 program over top the version 102 program, which it should have done by default.
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418953 1592047,1418953,2023-07-21 11:58:16 -0700,2023-07-21 11:58:16 -0700,"Ok, I don't know mac, but I have been successful in Windows by using the OS file manager to copy the profile (when Thunderbird was not running to avoid conflict). My suggestion to you is to attempt the same. Exit TB and use Mac's file utility to copy the profile content from old to new.
",davidsk,false,0,0,https://support.mozilla.org/questions/1418953 1592021,1418953,2023-07-21 09:48:06 -0700,2023-07-21 09:54:15 -0700,1234567890
,googlethunderbird,true,0,0,https://support.mozilla.org/questions/1418953 1592009,1418953,2023-07-21 08:44:54 -0700,2023-07-21 08:44:54 -0700,"david said
More info may help. Are you installing 115 separate from 102? That is, I don't understand why you are importing unless you have two, or if you uninstalled 102? Or maybe something else? How are you doing the import? I know zip about macs, but I may be able to assist for TB. May be...
I was importing because when I started 115 it didn't go to my existing profile but started with a blank slate. I didn't uninstall 102, it's a separate installation. I quit 102 before importing to 115, to make sure there's no interference. I'm using the Import tool from the ""Tools..."" menu, choosing ""import from another Thunderbird profile"", and selecting the default option it gives me.
",Wyg,false,0,0,https://support.mozilla.org/questions/1418953 1592002,1418953,2023-07-21 08:31:26 -0700,2023-07-21 09:58:12 -0700,1234567890
,googlethunderbird,true,0,0,https://support.mozilla.org/questions/1418953 1591991,1418953,2023-07-21 08:02:32 -0700,2023-07-21 08:02:32 -0700,"More info may help. Are you installing 115 separate from 102? That is, I don't understand why you are importing unless you have two, or if you uninstalled 102? Or maybe something else? How are you doing the import? I know zip about macs, but I may be able to assist for TB. May be...
",davidsk,false,0,0,https://support.mozilla.org/questions/1418953 1592028,1418954,2023-07-21 10:29:43 -0700,2023-07-21 10:29:43 -0700,"Thanks for your response!
Yes, I am using the dark theme. From my experience using Outlook and Google web mail, I've seen that dark themes can be applied to these types of emails, even if the sender has html code to dictate what you see. But I understand the limitation there.
I've done what you said with changing the color to black and changing the override to always, as I had mentioned briefly in my original post, but I wasn't happy with the high contrast highlights it puts all over the clients when I have it enabled.
I hope that in the future they will add native support for the dark theme to override the html css.
Thanks again!
",nymphlode,false,0,0,https://support.mozilla.org/questions/1418954 1591969,1418954,2023-07-21 04:01:25 -0700,2023-07-21 04:01:25 -0700,"If people send you emails that contain formatting this means they contain html css code which dictates what you see. This has nothing to do with the theme you use. It's how they created/designed the email. It means you are choosing to view emails in HTML.
Only plain text emails lack formatting and therefore are usually a simple black text on white background or vis versa depending upon your theme and any other settings you have selected.
One option: choose to view everything as Plain Text or Simple HTML.
However, if you want to override the formatting which all your senders have set up in the emails they send to you then do the following.
I'm assuming you are using the thunderbird 'Dark' theme.
This sounds like a GIMP issue, and you may get some input at https://gimp-forum.net/
",davidsk,false,0,0,https://support.mozilla.org/questions/1418955 1592982,1418958,2023-07-26 10:03:41 -0700,2023-07-26 10:03:41 -0700,"Hello Toad-Hall, I have to admit that I am not an in depth user of thunderbird and it is a little hard for me to follow your explanations. I tried understand any verify what you wrote. I chekced my account settings for all accounts and all are IMAP accounts and not POP. Exemplarily I attache the advanced server settings of one account as to show what is set in there. This applies for all the other accounts as well. Does that reflect the issue you described?
Again, a heartfelt thank you!!
",hirschow,false,0,0,https://support.mozilla.org/questions/1418958 1592708,1418958,2023-07-25 06:34:05 -0700,2023-07-25 06:51:20 -0700,"It looks like you have set up 'POP mail accounts' based on the Properties image you posted.
I'm wondering if you have got something mixed up - bare with me on this and I'll try to explain what I think may be going on....it almost looks like you had set up all the pop accounts as deferred accounts - in other words - set up as a 'Global Inbox' to use Local Folders mail account. In which case, if done correctly, you should not be seeing any of the Pop mail accounts as separate accounts with separate folders unique to each of those pop accounts in the Folder Pane because they use 'Local Folders' mail account instead. You should only see 'Local Folders' mail account. It would also mean you would not need to use Unified because they are already unified in the Local Folders mail account.
Other accounts not set as Global Inbox accounts would remain as independent mail accounts with own folders.
But if you did not get the process correct then it is possible to end up with an unusal view where you technically are using Global Inbox but still see the pop folders of separate accounts.
Hence why you are only seeing 'Local Folders' under 'Inbox' and why 'Unified' view does not display a Unified set of Inbox.
In 'Account Settings' > 'Server Settings' click on 'Advanced' Did you originally or at some point set up to use 'Inbox for different account' and chose the 'Local Folders' mail account ?
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1418958 1592461,1418958,2023-07-24 00:02:49 -0700,2023-07-24 00:02:49 -0700,"Hello Matt, thanks for your reply. Taking your info I assume something generally is wrong here on my side. What i encounter is the following (I attach screenshots as well): 1. I have several mail accounts in the normal view available. I see the inbox properties on each of them as you described them for standard. 2. When I switch to gouped folder view I get a inbox folder on top of the account list and, that is strange, one of my accounts is now missing in the list (Vodafone mail account). 3. The properties shown on the ""new"" grouped inbox folder only shows the settings of a standard folder.
I hope that is understandable and that you have an explanation/solution for this.
Thanks, Oliver
",hirschow,false,0,0,https://support.mozilla.org/questions/1418958 1592434,1418958,2023-07-23 19:41:37 -0700,2023-07-23 19:41:37 -0700,"That is a ""standard"" folder properties, not a unified folder properties.
Standard
Unified
You will see the standard one if you are looking at individual inbox sub folders the one being suggested here is the unified on, which you would get by right clicking on the blue posteingang folder show in your image below.
Thanks a lot for your reply and help. Unfortunately I do not have the options under properties that you describe. I attach a screenshots how it looks on my screen. Sorry that it is in German :-)
Toad-Hall said
The Unified Inbox seems to only have 'Local Folders' listed and no other Inboxes for any accounts which is wrong. Try this:",hirschow,false,0,0,https://support.mozilla.org/questions/1418958 1591964,1418958,2023-07-21 03:37:36 -0700,2023-07-21 03:37:36 -0700,Did this get all the account Inboxes displaying as subfolders to the Unified Inbox? Did it get the correct number of emails displaying in the Unified Inbox?
- Right click on the 'Unified Inbox' folder and select 'Properties'
- Click on 'Choose'
- Check for each mail account name select checkbox for 'Inbox'
- So all Inboxes are selected for all the mail accounts.
- click on 'OK'
- Click on 'Update'
The Unified Inbox seems to only have 'Local Folders' listed and no other Inboxes for any accounts which is wrong.
Try this:
Did this get all the account Inboxes displaying as subfolders to the Unified Inbox? Did it get the correct number of emails displaying in the Unified Inbox?
,Toad-Hall,false,1,0,https://support.mozilla.org/questions/1418958 1591994,1418961,2023-07-21 08:07:18 -0700,2023-07-21 08:07:18 -0700,That worked above! Thank you sir!!
,am39,false,0,0,https://support.mozilla.org/questions/1418961 1591992,1418961,2023-07-21 08:02:43 -0700,2023-07-21 08:02:43 -0700,"The point of this is to get the yellow banner displaying again. Those settings mentioned previously reset to default, but must done in order stated and you have to restart Thunderbird to ensure those settings have been saved and then get used.
Also Check you have this setting: 'View' > Message Body As' > 'Original HTML'
Do you see the yellow remote content banner ?
",Toad-Hall,false,1,0,https://support.mozilla.org/questions/1418961 1591974,1418961,2023-07-21 04:55:57 -0700,2023-07-21 04:55:57 -0700,I tried this. And it didn't work Unfortunately :(
,am39,false,0,0,https://support.mozilla.org/questions/1418961 1591963,1418961,2023-07-21 03:25:49 -0700,2023-07-21 03:25:49 -0700,Please do the following to reset everything:
These are the default settings which Thunderbird auto applies until otherwise instructed. This will disable all remote content so you can be sure it is safe to open emails. This should then also display the yellow remote warning banner with the 'options' button.
So now you should be able to choose whatever options you require via that yellow banner.
,Toad-Hall,false,0,0,https://support.mozilla.org/questions/1418961 1591962,1418967,2023-07-21 03:11:49 -0700,2023-07-21 03:11:49 -0700,Hi
I use 115.0.1
Thanks you
,abelardoam,false,0,0,https://support.mozilla.org/questions/1418967 1592279,1418972,2023-07-22 21:00:30 -0700,2023-07-22 21:12:30 -0700,"I can't see, so sorta guessing...
If it is ABOVE ""Local Folders"", then those are folders on the email server. In the email account.
""Deleted"" sounds like a folder under an email account. Maybe Outlook or Hotmail?
You may be able to add them via Thunderbird, but you may have to do it at the email server.
Go to the email server See if the folders are THERE Try and add them there.
Sometimes, if they ARE on the email server, you also have to be sure they are made visible in the settings in that email account as well.
If it works, you'll see the folders next time you check via Thunderbird.
This is IF you want to keep the messages on the email server in organized folders.
I prefer to make Sub-folders underneath my LOCAL FOLDERS to take them offline an organize them locally, but then I lose access to them from multiple devices. They're only accessible on my computer.
When I read them, I just click n drag them and drop them in the Local folders I made to organize things,
Depending on the type of email and how you had things configured, once you drag them locally they could be deleted off the email server, or you may still have them there and you'd have to go and delete them there via a browser. As I said, depends on type email account and settings on BOTH ends, server or Thunderbird.
",Chicks_Hate_Me,false,0,0,https://support.mozilla.org/questions/1418972 1592276,1418972,2023-07-22 20:38:39 -0700,2023-07-22 20:38:39 -0700,"Hi chicks I can creat the folder in Local or the Inbox, but then I can't move it. the order of the folders is Inbox Drafts Sent Archives Spam Deleted, and underneath Deleted are the folders I created: Books Online orders Origin Sewing Shell. I can't work out how to do this: I am defeated!! Maybe it's something wrong with my computer. But thank you for your help.
",ra.james@btinternet.com,false,0,0,https://support.mozilla.org/questions/1418972 1592274,1418972,2023-07-22 20:34:10 -0700,2023-07-22 20:34:10 -0700,"There is no account line at the top, sorry.
",ra.james@btinternet.com,false,0,0,https://support.mozilla.org/questions/1418972 1592130,1418972,2023-07-22 02:08:51 -0700,2023-07-22 02:08:51 -0700,"right click on the ACCOUNT line (at the top) and do create ""new folder"".
",wsmwk,false,0,1,https://support.mozilla.org/questions/1418972 1592042,1418972,2023-07-21 11:35:47 -0700,2023-07-21 11:36:39 -0700,"You said you have folders already? What is the folder ABOVE your list of folders?
If you create a Sub-folder under ""Inbox"", it will more than likely attempt to create the folder on the email server.
If you create a Subfolder under ""Local"", it will create it on your device.
Just a suggestion here...
Try creating a subfolder under ""local"", because you can probably delete it if it's not what you want. If it ends up in your list, you can probably rearrange it by changing the name/characters.
MASS-USA-14:36 EDT
",Chicks_Hate_Me,false,0,0,https://support.mozilla.org/questions/1418972 1592041,1418972,2023-07-21 11:26:30 -0700,2023-07-21 11:26:30 -0700,Hi Chicks! Thank you for answering. It hasn't solved the problem though. I click on New folder and it offers me two options: create as a subfolder in either the Inbox or Local folders. I don't want subfolders! I want them to be in the alpha list below the deleted icon as stand alone folders. What am I doing wrong? And why are you up and about so early?
,ra.james@btinternet.com,false,0,0,https://support.mozilla.org/questions/1418972 1592033,1418972,2023-07-21 10:58:52 -0700,2023-07-21 11:00:27 -0700,"If it in on the email server where you use these folders, you may have to do it there...
If it's in Thunderbird Local.....
Right Click on LOCAL or the folder you want it under, and add it there.
You can organize folders with some special characters, like ""_"" comes before a;
_ . _ TEMP - OPEN _ Personal Bills Junk Z- Archive 2022
Even if you make a mistake, when you rename them, they will shuffle to where they belong.
Good Luck!
",Chicks_Hate_Me,false,0,0,https://support.mozilla.org/questions/1418972 1592486,1418973,2023-07-24 03:10:26 -0700,2023-07-24 03:10:26 -0700,"Thanks, David. Success!
",jeff236,false,0,0,https://support.mozilla.org/questions/1418973 1591979,1418973,2023-07-21 06:23:27 -0700,2023-07-21 06:23:27 -0700,"Here is my approach: - exit TB on old computer (it is important that TB NOT run during the copy) - copy c:\users\<yourid>\appdata\roaming\thunderbird to a USB stick - on new PC, install Thunderbird if not already done. - exit TB on new computer - copy the USB thunderbird folder to c:\users\<yourid>\appdata\roaming\thunderbird (you will be prompted for overwrites. Allow to proceed) - start Thunderbird
",davidsk,false,0,0,https://support.mozilla.org/questions/1418973 1594468,1418974,2023-08-01 23:43:58 -0700,2023-08-01 23:43:58 -0700,"Thank you Todd,
This last one did the trick!
Problem solved.
Final remark: the feature to have events in colors is so obvious that I really do not understand why Mozilla did not integrate it in their package.
",jjvjjv,false,0,0,https://support.mozilla.org/questions/1418974 1594306,1418974,2023-08-01 08:57:04 -0700,2023-08-01 08:57:04 -0700,That image shows you have created a chrome folder in the correct location. I'm presuming it contains the 'userChrome.css' file and all is ok - we'll come back to that if necessary.
Please check in Thunderbird to see if a setting needs switching on.
pls see below
,jjvjjv,false,0,0,https://support.mozilla.org/questions/1418974 1593829,1418974,2023-07-30 07:06:50 -0700,2023-07-30 07:06:50 -0700,"JJV said
Sorry, I did that and it does not work....
What does not work ? Have you created a chrome folder in q5brzqi8.default-release' folder? Did you exit Thunderbird before you created that folder?
Post an image showing the contents of q5brzqi8.default-release' folder.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1418974 1593826,1418974,2023-07-30 06:57:49 -0700,2023-07-30 06:57:49 -0700,"Sorry,
I did that and it does not work....
",jjvjjv,false,0,0,https://support.mozilla.org/questions/1418974 1593824,1418974,2023-07-30 06:53:47 -0700,2023-07-30 06:53:47 -0700,"JJV said
OK Todd, I used another file manager and found the app data. Where exactly do I put the chrome folder? Rgds
Make sure Thunderbird program is closed - exited - not running. In the profile name folder called 'q5brzqi8.default-release ' - Create a new folder and call it 'chrome'.
As I mentioned in previous comment: The 'chrome' folder goes in the 'q5brzqi8.default-release' folder. It's the same folder which contains the 'Mail' folder.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1418974 1593820,1418974,2023-07-30 06:37:59 -0700,2023-07-30 06:37:59 -0700,"OK Todd,
I used another file manager and found the app data.
Where exactly do I put the chrome folder?
Rgds
",jjvjjv,false,0,0,https://support.mozilla.org/questions/1418974 1593819,1418974,2023-07-30 06:35:55 -0700,2023-07-30 06:37:21 -0700,"JJV said
Hello Todd, my userid is jjv. Is it in c:/users/jjv that I need to save the file or else? When I open the profile in profile folder I find C:\Users\jjv\AppData\Roaming\Thunderbird\Profiles\q5brzqi8.default-release but this I cannot find using my file manager. Where do I need to create the chrome folder? Rgds
You probably cannot find it using file manager because it is in the Appdata folder which is hidden by default.
One method to locate via 'Appdata' is to do this: Exit Thunderbird first.
Alternative is to do it as I mentioned within Thunderbird via Help > Troubleshooting Information because it opens directly on the folder you need and then Exit Thunderbird.
re :When I open the profile in profile folder I find C:\Users\jjv\AppData\Roaming\Thunderbird\Profiles\q5brzqi8.default-release 'q5brzqi8.default-release' is your 'profile name' folder. The 'chrome' folder goes in the 'q5brzqi8.default-release' folder. It's the same folder which contains the 'Mail' folder. If you look at the first image I posted, it is in my 'profile name' folder called 'yba3h802.default'
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1418974 1593809,1418974,2023-07-30 05:06:01 -0700,2023-07-30 05:06:01 -0700,"Hello Todd,
my userid is jjv.
Is it in c:/users/jjv that I need to save the file or else?
When I open the profile in profile folder I find C:\Users\jjv\AppData\Roaming\Thunderbird\Profiles\q5brzqi8.default-release
but this I cannot find using my file manager.
Where do I need to create the chrome folder?
Rgds
",jjvjjv,false,0,0,https://support.mozilla.org/questions/1418974 1593782,1418974,2023-07-30 03:48:03 -0700,2023-07-30 03:48:03 -0700,"I copied all the code over to my beta version and it seems to still be working at the moment, but if the developers start to alter a load of code then it may fail to work in the future. I've got lots of other code for other parts of Thunderbird which has been newly coded, so all is different and will take some effort to find a fix. But at least this calendar part is still working for me.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1418974 1593780,1418974,2023-07-30 03:43:57 -0700,2023-07-30 03:43:57 -0700,"Do this:
Help > Troubleshooting Information in 'Application Basics' - Profile Folders - click on 'Open Folder'
A new window opens showing the contents of your profile name folder.
Exit Thunderbird now.
I'm going to give the full instructions because I do not know if people already know how to create and use a userChrome.css file.
In the 'profile name ' folder create a new folder and call it 'chrome'. The spelling is important - note it is all lower case.
Then open a simple text editor program such as 'Notepad'.
Copy all the text between the lines below and paste it into 'Notepad'.
/* Calendar - set event category colour instead of calendar colour */ .calendar-category-box{ margin:0 0 0 -200px !important; min-width: 200px !important; } .alarm-icons-box,.reminder-icon{ margin:0 0 0 0!important; } .event-name-label,.item-time-label,.alarm-icons-box,.reminder-icon{ z-index:100000!important; } .calendar-item-flex{ padding:0!important; } .calendar-month-day-box-list-item{ margin:0!important; } .calendar-color-box{ border:none!important; } .event-name-label{ white-space:break-spaces !important; } Save the file as 'userChrome.css' - note the spelling of this is important - all lower case except the C. Save it in the 'chrome' folder. - see attached image as guide.
Check that file really is called userChrome.css and not userChrome.css.txt - it has to be saved as a Cascading Style Sheet (css) and not a text document. So if you see 'userChrome.css.txt' - no problem - just rename it by removing the .txt - you will get ask are you sure as it may effect things - just say yes because you really do want to do it.
Start Thunderbird Check Calendar.
I've added some images below to help you work out where the 'chrome' folder should be created and where the 'userChrome.css' file should be placed and also how to make sure the file name extensions are displaying.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1418974 1593777,1418974,2023-07-30 03:26:36 -0700,2023-07-30 03:26:36 -0700,"JJV said
Can someone repeat this Usercrchrome.css thing so we can try it out?
Ok. As I already have the code I'll give it test on my beta 116.0b7 Watch this space :)
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1418974 1593639,1418974,2023-07-29 09:24:58 -0700,2023-07-29 09:24:58 -0700,Can someone repeat this Usercrchrome.css thing so we can try it out?
,jjvjjv,false,0,0,https://support.mozilla.org/questions/1418974 1593637,1418974,2023-07-29 09:04:58 -0700,2023-07-29 09:04:58 -0700,"JJV said
Are we the two only users wanting event colors? There was a solution some time ago involving an manipulation with something like chrome.css. Is it still working? Can somebody repeat these instructions?
I think you will find you are not alone. There was quite a lot of discussion about this. But I'm not sure whether it will get implemented or whether it got shelved.
There was userChrome.css which worked for 102*, but I've not tried to work out the new code for 115* just yet, but it is something I'll be interested in.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1418974 1593578,1418974,2023-07-29 01:03:35 -0700,2023-07-29 01:03:35 -0700,Are we the two only users wanting event colors?
There was a solution some time ago involving an manipulation with something like chrome.css. Is it still working? Can somebody repeat these instructions?
,jjvjjv,false,0,0,https://support.mozilla.org/questions/1418974 1592024,1418974,2023-07-21 09:54:53 -0700,2023-07-21 09:54:53 -0700,"I have exactly the same problem with TB 102.13. I have both poor vision & poor color vision, so I need every visual aid I can get, but recent updates in some respects have been a regression for me.
When major releases come out, they are initially set for self-initiated downloads by enthusiasts who want to update to new version. After a brief period of stabilization, the release level is marked to show an update is needed. So, in time, your 102 will show that an update is needed and that will proceed automatically or under your approval, whichever you have set. OR, if you want to update immediately, you can download the installation file and install over your current version. I do suggest doing a backup now, so that you are protected against any unanticipated problems. So far, the release is going smoothly. My suggestion is to wait. Several aspects are different and the screen will look different. I suggest you browse this URL for an overview: https://support.mozilla.org/en-US/kb/getting-started-thunderbird-main-window-supernova#w_2-unified-toolbar
",davidsk,false,1,0,https://support.mozilla.org/questions/1418975 1592101,1418981,2023-07-21 21:40:12 -0700,2023-07-21 21:40:12 -0700,you can drag the pane wider and narrower with your mouse.
,MattAuSupport,false,1,0,https://support.mozilla.org/questions/1418981 1592061,1418981,2023-07-21 14:06:04 -0700,2023-07-21 14:06:04 -0700,"Toad-Hall, I accidentally found the pane, it was hidden and I didn't even know it was there until your reply. It takes up almost half of the screen!
Thank you, MaryJo",mjngltn,false,0,0,https://support.mozilla.org/questions/1418981 1592060,1418981,2023-07-21 13:51:49 -0700,2023-07-21 13:51:49 -0700,
The left side pane doesn't show my calendars.
,mjngltn,false,0,0,https://support.mozilla.org/questions/1418981 1592023,1418981,2023-07-21 09:52:54 -0700,2023-07-21 10:10:44 -0700,In the 'Calendar' tab Left side pane will list your calendars. click on name of calendar to select it When you hover over a selected calendar you will see 3 small dots appear - click on them to see options.
A right click on calendar name also gets options.
Note: select the 'Properties' option and it offers you the ability to change the colour. click on the colour rectangular box to open the colour palette.
Really I do not like it - those dots need to visible at all times.
Basta che disattivi la visualizzazione per discussioni -> https://support.mozilla.org/it/kb/thunderbird-messaggi-raggruppati-discussione
",@next,false,1,0,https://support.mozilla.org/questions/1418982 1592020,1418985,2023-07-21 09:44:16 -0700,2023-07-21 09:44:16 -0700,Now a gpg import to another TB account has failed in exactly the same way. Jay
,jayand1970,false,0,0,https://support.mozilla.org/questions/1418985 1592132,1418986,2023-07-22 02:10:18 -0700,2023-07-22 02:10:18 -0700,"Or, perhaps you mean ""compact""?
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418986 1592131,1418986,2023-07-22 02:09:54 -0700,2023-07-22 02:09:54 -0700,"What do you mean ""cleaning up folders""? There is no function with that name in Thunderbird.
",wsmwk,false,0,0,https://support.mozilla.org/questions/1418986 1592032,1418986,2023-07-21 10:52:38 -0700,2023-07-21 10:52:38 -0700,"I have been using Thunderbird for years. TONS or email addresses, folders and emails with attachments.
These might not be the prefect answers, but I'll tell you what I've done...
With the newest versions I've had weird things happen, so I created a NEW profile and set it up with all the email addresses I still use, and the folders I use. It's wicked fast now. But it was a lot of work. I created some shortcuts to the Profile Manager, the NEW Profile as well as the OLD Profile, so I could still access my old stuff as I used the new, empty Profile. Just need to stop the OLD profile from automatically checking emails if you open it again. Especially if you have a POP account, where it could remove it from the server.
If you want me to reply with a step-by-step howto, let me know.
IF everything else seems to be working fine, you may want to create more LOCAL folders and more older documents to them. For instance, I Created ""Archive 20xx"" Folders and moved OLDER stuff to them.
Or, renaming current LOCAL folders to something else and re-creating your more used ones would have the same effect. Like Renaming ""Personal"" to ""Personal072023"".
My theory behind it is some folders with all the attachments get flagged to consolidate, so if you clean them out, or rename and replace it will stop Thunderbird from flagging them, and because the Re-Named folders are no longer very active, it's less likely Thunderbird will see THOSE as an issue.
Just a Theory....
But, Me making a 2nd Profile and still having access to the OLD one has been great. It took a few hours, but it's wicked cleaned up and fast. and I think since I did it I only had to go in the OLD Profile once to look up some old information. It was also a good way for me to clean up a HUGE address book.
Good Luck!!!
",Chicks_Hate_Me,false,0,0,https://support.mozilla.org/questions/1418986 1592037,1418991,2023-07-21 11:22:21 -0700,2023-07-21 11:23:55 -0700,"If I right-click on an account name (e.g., johndoe@gmail.com) or on Local Folders and choose Compact, I think that compacts all folders in that category. Give it a try.
",danawilson001,false,0,1,https://support.mozilla.org/questions/1418991 1592035,1418991,2023-07-21 11:10:50 -0700,2023-07-21 11:10:50 -0700,"@Wisewiz - As I mentioned, it does, but I'd have to go to EACH folder to switch them to Unthreaded.
I have too many folders. Looking for a simpler way. Maybe a setting to disable all threading.
",Chicks_Hate_Me,false,0,0,https://support.mozilla.org/questions/1418991 1592030,1418991,2023-07-21 10:48:29 -0700,2023-07-21 10:48:29 -0700,Doesn't View > Sort by .. > Unthreaded do it?
,danawilson001,false,0,0,https://support.mozilla.org/questions/1418991 1592049,1418992,2023-07-21 12:03:22 -0700,2023-07-21 12:03:22 -0700,"Možná ti pomůže toto: Synchronizace přes protokol IMAP
",poljos-moz,false,0,0,https://support.mozilla.org/questions/1418992 1592048,1418993,2023-07-21 11:59:47 -0700,2023-07-21 11:59:47 -0700,View/Folders/Folder Pane Header.
,sfhowes,false,0,0,https://support.mozilla.org/questions/1418993 1592039,1418993,2023-07-21 11:23:30 -0700,2023-07-21 11:23:30 -0700,"I don't think that worked. Maybe this picture will help a bit more. The button circled in red is the one that I accidentally got rid of. From what I remember, I clicked on the three dots next to it and accidentally selected some option that caused it to go away.
",meatball297,false,0,0,https://support.mozilla.org/questions/1418993 1592036,1418993,2023-07-21 11:16:05 -0700,2023-07-21 11:39:51 -0700,Sorry. You're on a phone. My answer was no help!
Good Luck!
,Chicks_Hate_Me,false,0,0,https://support.mozilla.org/questions/1418993 1592100,1418994,2023-07-21 21:38:54 -0700,2023-07-21 21:38:54 -0700,"Fundamentally recent Thunderbird versions get to the getting of mail faster and using parallel requests instead of one account after the other. This is at a time when your internet connection may well be saturated and you antivirus product slowing things to a crawl (usually more than 10% but at startup multiple of that are common) as it vets each application you load and allows it to access the internet (including all those Microsoft system utilities looking for update and o phone home for adds and wallpapers.
Personally I think I would not recommend loading Thunderbird with windows. There is just much to much going on at that time. If you do, I suggest you use the windows task scheduler to delay the start until way last thing.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1418994 1592063,1418994,2023-07-21 14:20:11 -0700,2023-07-21 14:20:11 -0700,"I'm on Windows 10. I will follow your suggestion and see if I can delay the startup of Thunderbird. And if I can't, I'll just live with it; as Windows annoyances go, it's pretty minor.
",gf1701,false,0,0,https://support.mozilla.org/questions/1418994 1592044,1418994,2023-07-21 11:45:23 -0700,2023-07-21 11:45:23 -0700,"What are you on? Windows? IOS? Phone?
It does sound like recent changes in Thunderbird changed how quickly it looks.
You may want to look up how to add a delay to the app. There are many easy instructions for windows if you search ""create a startup delay for windows apps""
Good Luck!
",Chicks_Hate_Me,false,1,0,https://support.mozilla.org/questions/1418994 1592706,1419003,2023-07-25 06:10:26 -0700,2023-07-25 06:10:26 -0700,"Lt. Commander Data said
The source code doesn't contain anything about 7bit, 8bit, or base64. The content type is ""Content-Type: text/html; charset=UTF-8"". And it doesn't contain attachments-
Below : Content-Type: text/html; charset=UTF-8 You should see info: Content-Transfer-Encoding: ?
If you see the actual content of the email in the view source then it will not be base64.
You could post an image which shows the View Source. You can blank out email addresses and anything sensitive.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1419003 1592572,1419003,2023-07-24 11:01:10 -0700,2023-07-24 11:01:10 -0700,"The source code doesn't contain anything about 7bit, 8bit, or base64. The content type is ""Content-Type: text/html; charset=UTF-8"". And it doesn't contain attachments-
",veryproicelandic,false,0,0,https://support.mozilla.org/questions/1419003 1592189,1419003,2023-07-22 08:49:52 -0700,2023-07-22 08:54:10 -0700,How long is the 'Subject' line?
In 'View Source' do you notice if there are any parts of header data that exceed line length ?
,Toad-Hall,false,0,0,https://support.mozilla.org/questions/1419003 1592185,1419003,2023-07-22 08:46:28 -0700,2023-07-22 08:46:28 -0700,If you select email so viewing in Message Pane - click on 'More' and select 'View source'
Is Content-Transfer-Encoding: set as 7bit or 8bit or base 64? eg:
OR
Does the email you want to forward contain any attachments ?
,Toad-Hall,false,0,0,https://support.mozilla.org/questions/1419003 1592496,1419005,2023-07-24 04:43:03 -0700,2023-07-24 04:43:03 -0700,Now there’s a suggestion I can get enthusiastic about!
,danawilson001,false,1,0,https://support.mozilla.org/questions/1419005 1592495,1419005,2023-07-24 04:22:14 -0700,2023-07-24 04:22:14 -0700,Hey! Free beer all around. :)
,davidsk,false,0,0,https://support.mozilla.org/questions/1419005 1592383,1419005,2023-07-23 14:45:15 -0700,2023-07-23 14:45:15 -0700,Brant. You might come by and mark your query solved. David's solution did it.
,danawilson001,false,0,0,https://support.mozilla.org/questions/1419005 1592371,1419005,2023-07-23 13:46:41 -0700,2023-07-23 13:46:41 -0700,"David: Thanks for zebra striping, works well. Wisewiz, thanks for message divders, also works well. The only thing I cannot find is the pane splitter commands but now think I like the looks of layout without the extra width for the dividers that go between panels.....Thanks both!
",brantmercer,false,0,0,https://support.mozilla.org/questions/1419005 1592369,1419005,2023-07-23 13:40:06 -0700,2023-07-23 13:40:06 -0700,"Brant, the link for David's zebra post is https://support.mozilla.org/en-US/questions/1418491
And, as for line dividers in the table view: https://www.elevenforum.com/t/thunderbird-115-css-customization.16320/post-319273
See my shot below for the evidence. Click to enlarge.
",danawilson001,false,1,0,https://support.mozilla.org/questions/1419005 1592367,1419005,2023-07-23 13:35:58 -0700,2023-07-23 13:35:58 -0700,"Thank you, David. I couldn't find it over there on ElevenForum, but now I know I saw it HERE, from you.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1419005 1592365,1419005,2023-07-23 13:22:43 -0700,2023-07-23 13:22:43 -0700,"I posted zebra striping several times in past few days, so if you search form for zebra, those should pop right up.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419005 1592363,1419005,2023-07-23 13:18:01 -0700,2023-07-23 13:18:01 -0700,"I'll look for it and post a direct link. I think it's called ""zebra striping,"" and the pane splitters are there if you use the more modern Cards view. However, I've got them in the Table view, too, so I'll find that for you. Back soon.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1419005 1592362,1419005,2023-07-23 13:15:15 -0700,2023-07-23 13:15:15 -0700,"Wisewiz, yes good discussion thread, thanks....and did find how to add message grid lines, but do not see any solution on alternating message background color or the pane splitters. Maybe overlooked?
",brantmercer,false,0,0,https://support.mozilla.org/questions/1419005 1592356,1419005,2023-07-23 11:59:13 -0700,2023-07-23 11:59:13 -0700,"Brant, there's an excellent CSS-Thunderbird 115 discussion thread, with all three of your items covered, in the Browsers and Mail sub-forum of the Windows Eleven Forum. If you run through it and read the posts, you'll come away with all three answers.
https://www.elevenforum.com/t/thunderbird-115-css-customization.16320/
",danawilson001,false,0,0,https://support.mozilla.org/questions/1419005 1592214,1419005,2023-07-22 11:16:00 -0700,2023-07-22 11:16:00 -0700,Thanks again David. Some of the CSS coding works and was hoping to find others that may have solved issues with those parts that do not work now (e.g. items in my original question).
,brantmercer,false,0,0,https://support.mozilla.org/questions/1419005 1592062,1419005,2023-07-21 14:13:53 -0700,2023-07-21 14:13:53 -0700,"There was much new code (part of the goal) in 115 that eliminated much of the CSS that many (including myself) have used through the years, although such CSS has never been supported by Thunderbird. Discovering replacement CSS with the new environment will be a matter of individual experimentation. SO, what that means is that some of the CSS tweaks that we have used may not be available in the near future, if at all. CSS is no specialty of mine so I also am waiting to see what new CSS becomes available.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419005 1592667,1419006,2023-07-24 22:54:35 -0700,2023-07-24 22:54:35 -0700,"This did NOT solve my problem, but thanks for your patience and help. Jim Archibald
",jimarch,false,0,0,https://support.mozilla.org/questions/1419006 1592666,1419006,2023-07-24 22:51:47 -0700,2023-07-24 22:51:47 -0700,"Have you uninstalled Firefox?
YES
Has chrome been freshly set up as default in the computer default apps settings? YES Is chrome set as default from within chrome? YES In Settings > General scroll to bottom and click on 'Config Editor' check:
network.protocol-handler.external-default = TRUE YES network.protocol-handler.warn-external = True YES
Are they set to True ? YES Check Settings > General Under 'Files & Attachments' to see what is set for http and https do you see http and https listed under content ? If yes, are they set to use chrome? YES
",jimarch,false,0,0,https://support.mozilla.org/questions/1419006 1592591,1419006,2023-07-24 12:23:20 -0700,2023-07-24 12:23:20 -0700,"Sorry, I assumed Firefox because it was listed first and no other information on preference was mentioned. But regardless, it does not change the instructions - try uninstallling Firefox to help computer be less confused and set chrome as default.
It would be helpful if you could offer information. Have you uninstalled Firefox ? Has chrome been freshly set up as default in the computer default apps settings? Is chrome set as default from within chrome ?
In Settings > General scroll to bottom and click on 'Config Editor' check:
Are they set to True ?
Check Settings > General Under 'Files & Attachments' to see what is set for http and https do you see http and https listed under content ? If yes, are they set to use chrome?
I have been using Chrome for many years now with no problem. The same can be said for Thunderbird. I don't plan to change my browser because it has always worked with Thunderbird hyperlinks. If I can't solve this, I plan to try Outlook or Gmail as a replacement for Thunderbird. Thanks for the years Thunderbird has served me well in the past. - Jim Archibald
",jimarch,false,0,0,https://support.mozilla.org/questions/1419006 1592191,1419006,2023-07-22 09:08:24 -0700,2023-07-22 09:08:24 -0700,"https://support.mozilla.org/en-US/kb/hyperlinks-in-messages-not-working
I would uninstall chrome as it can cause default confusion.
set Firefox browser as the default both within Firefox and in OS default apps. Then restart Thunderbird.
Check Settings > General Under 'Files & Attachments' to see what is set for http and https normally you do not need any setting if computer default set up correctly with prefered browser so if you locate them either set prefered browser or remove.
In Settings > General scroll to bottom and click on 'Config Editor' check network.protocol-handler.external-default = TRUE If false then use the toggle icon on the right to change from false to true.
",Toad-Hall,false,0,2,https://support.mozilla.org/questions/1419006 1592059,1419012,2023-07-21 13:39:24 -0700,2023-07-21 13:39:24 -0700,Thanks David! That fixed my problem.
,yelnock,false,0,0,https://support.mozilla.org/questions/1419012 1592057,1419012,2023-07-21 13:25:12 -0700,2023-07-21 13:25:12 -0700,Try view>Density>relaxed
,davidsk,false,1,0,https://support.mozilla.org/questions/1419012 1592079,1419018,2023-07-21 16:38:45 -0700,2023-07-21 16:39:47 -0700,Thanks!
,swbrains,false,0,0,https://support.mozilla.org/questions/1419018 1592077,1419018,2023-07-21 16:08:14 -0700,2023-07-21 16:08:14 -0700,"If the Message List Header is enabled in View/Layout, there is a button to toggle the QFB (see picture).
",sfhowes,false,0,1,https://support.mozilla.org/questions/1419018 1592592,1419019,2023-07-24 12:36:49 -0700,2023-07-24 12:36:49 -0700,"david does have a valid point. If you are using 'Table' / 'vertical' layout then the location of the display of the selected contact data depends upon the width of the window. If window is wide enough then the contact details are displayed on the right, so the list remains fully visible as a list in the center view. So you do not need to remove it. Otherwise, if window is not wide enought, it is displayed below the list thus foreshortening it.
If you are using horizontal view then selected contact data is displayed below the list.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1419019 1592581,1419019,2023-07-24 11:37:09 -0700,2023-07-24 11:37:09 -0700,"jawnobre,
It's a good point, and I'm glad Toad-Hall has acted on it. I've been annoyed, too, by the lack of an easy one-click way to get out of the contact details and back into my address list.
",danawilson001,false,1,0,https://support.mozilla.org/questions/1419019 1592578,1419019,2023-07-24 11:29:03 -0700,2023-07-24 11:29:03 -0700,"OK, David, it's not an Edit box, just a Contact view. And yes, I'm using the Table view.
Todd-Hall understood my point! I just want to be able to dismiss the detailed Contact view straight away. An X or Close in the top right of the Contact view would solve the issue.
",jawnobre,false,0,0,https://support.mozilla.org/questions/1419019 1592205,1419019,2023-07-22 10:12:37 -0700,2023-07-22 10:12:37 -0700,This is already available in the column view. My interpretation from the post is that the user is using table view. the column view shows full list.
,davidsk,false,0,0,https://support.mozilla.org/questions/1419019 1592200,1419019,2023-07-22 09:54:48 -0700,2023-07-22 09:54:48 -0700,"I understand you simply want an easy way to dismiss the view of a selected contact thus revealing full list rather than selecting another address book and then reselecting original address book.
I created a request for enhancement https://bugzilla.mozilla.org/show_bug.cgi?id=1844944
",Toad-Hall,false,1,0,https://support.mozilla.org/questions/1419019 1592181,1419019,2023-07-22 08:32:08 -0700,2023-07-22 08:32:08 -0700,"it isn't really an edit box; it's just a box that shows content. To edit, you would need to click the edit button. The screen you see will show for whatever email address you highlight.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419019 1592113,1419021,2023-07-21 23:25:50 -0700,2023-07-21 23:25:50 -0700,"Thanks, Matt. My signature file is a Microsoft Word file in English only, using the Book Antiqua 14-point font. The two hyphens and the line space are inserted automatically by Thunderbird above my signature when I open a Write window. I have the BiDi Mail UI add-on installed so I can write RTL. If I change the keyboard layout to Hebrew, change the writing direction to RTL, and place the cursor in the top right-hand corner of the message body pane, and begin to type, the font that is displayed is not the Alef font that is specified in the Thunderbird settings. Ironically, if I change my keyboard layout to Hebrew right here and type some Hebrew characters they are displayed in the default Firefox font (also Alef): אבגדהוזחטיכלמנסעפצקרשת Do you have any other suggestions or ideas for me? Thanks again.
",groucho3,false,0,0,https://support.mozilla.org/questions/1419021 1592099,1419021,2023-07-21 21:32:18 -0700,2023-07-21 21:32:18 -0700,"What I see in that image is what looks like Hebrew up the top where Thunderbird is composing the message and a signature in plain western script.
a signature starts with two hyphens and a space on their own line.
I will take a guess that you generated this signature somewhere in English, like a word processor which will have included it's own font statement in the HTML you used for your signature file ie Calibri (Microsoft word even includes the content of the normal.dot file in what comes from it so really it make verbose and difficult HTML for signatures)
You need to revisit your signature file to remove font specification is my feeling.
",MattAuSupport,false,0,1,https://support.mozilla.org/questions/1419021 1594582,1419022,2023-08-02 11:56:35 -0700,2023-08-02 11:56:35 -0700,"Generally, reinstalling does not solve problems. I share your puzzlement, as I see mail.twc.com problems posted here regularly.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419022 1594553,1419022,2023-08-02 09:08:29 -0700,2023-08-02 09:08:29 -0700,"Thanks. I did as you said. Indeed it was set to 100 and I changed it to 300. Closed and exited TB. Tried to send but no go. Message is below. Why after 10 years, I think, does this all of a sudden occur. Would deleting my Thunderbird account after backing up my local folders and reinstalling take care of the problem?
",lgarner1954,false,0,0,https://support.mozilla.org/questions/1419022 1594545,1419022,2023-08-02 08:00:13 -0700,2023-08-02 08:00:13 -0700,"This may not help, but maybe worth a try: - click setting>general and scroll to bottom to config editor - set mailnews.tcptimeout to a number higher than 100 (which I think is default), possibly 300 - close and exit TB and restart and try again.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419022 1594531,1419022,2023-08-02 06:56:58 -0700,2023-08-02 06:56:58 -0700,"Still cannot send. Tried resetting my password, and all suggested combinations of Port and Connection. See attached photos to see where things stand...Current error message, iPhone settings (from my iPhone I can send emails no problems. At present to send emails from desktop Thunderbird, I place them in Draft folder and then send them from my iPhone), Thunderbird settings(same as iPhone)
",lgarner1954,false,0,0,https://support.mozilla.org/questions/1419022 1592463,1419022,2023-07-24 00:20:16 -0700,2023-07-24 00:20:16 -0700,Would you have any other suggestions as I am still getting same error message. Thanks
,lgarner1954,false,0,0,https://support.mozilla.org/questions/1419022 1592203,1419022,2023-07-22 10:01:40 -0700,2023-07-22 10:01:40 -0700,"You are definitely on the right track. I several combinations and tried the original settings I had (as in the top screenshot), got the same error message. BUT when I pressed OK a window opened asking for my password for the spectrum server. Mind you I am already logged in. And when I put in the password it sent! I sent 3 more tests and they were all sent and received. So I closed Thunderbird, reopened it again, tried to send an email and got the error message as before. However this time when I clicked OK there was no password prompt. Tried many times. I think the server is recognizing a password for every action except sending? Thanks so much.
",lgarner1954,false,0,0,https://support.mozilla.org/questions/1419022 1592178,1419022,2023-07-22 08:03:12 -0700,2023-07-22 08:03:12 -0700,"Okay, forget that. The challenge is to try different settings. This link offers some suggestions: https://support.mozilla.org/en-US/questions/1408688
",davidsk,false,0,0,https://support.mozilla.org/questions/1419022 1592177,1419022,2023-07-22 08:01:24 -0700,2023-07-22 08:01:24 -0700,"Update: set to smtp.twc.com with 587 and STARTTLS
",davidsk,false,0,0,https://support.mozilla.org/questions/1419022 1592176,1419022,2023-07-22 08:00:10 -0700,2023-07-22 08:00:10 -0700,"That usually works. Next, try port 465 with SSL/TLS
",davidsk,false,0,0,https://support.mozilla.org/questions/1419022 1592174,1419022,2023-07-22 07:26:34 -0700,2023-07-22 07:26:34 -0700,Thanks for that suggestion. I changed it to STARTTLS as you suggested. Closed and reopened Thunderbird and it never stopped trying to send a test message.. I eventually canceled it and tried again and immediately got an error message ( he same one). Stay with me...
,lgarner1954,false,0,0,https://support.mozilla.org/questions/1419022 1592166,1419022,2023-07-22 05:28:18 -0700,2023-07-22 05:28:18 -0700,Try changing to STARTTLS
,davidsk,false,0,0,https://support.mozilla.org/questions/1419022 1592117,1419022,2023-07-22 00:56:54 -0700,2023-07-22 00:56:54 -0700,"Just to be clear, my iPhone and separate Gmail account send emails to my @twcny.rr.com email address instantly using the same outgoing server settings as Thunderbird and are received immediately by my Thunderbird account.
",lgarner1954,false,0,0,https://support.mozilla.org/questions/1419022 1592115,1419022,2023-07-22 00:00:22 -0700,2023-07-22 00:00:22 -0700,"Yes, sorry for not including the screen shot. Here it is. Thanks so much for your help!
",lgarner1954,false,0,0,https://support.mozilla.org/questions/1419022 1592097,1419022,2023-07-21 21:19:54 -0700,2023-07-21 21:19:54 -0700,Do you see an error message? What is it?
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419022 1592144,1419023,2023-07-22 03:00:45 -0700,2023-07-22 03:00:45 -0700,"https://support.mozilla.org/en-US/questions/1419024 has more detail with acceptable language.
",wsmwk,false,0,0,https://support.mozilla.org/questions/1419023 1592364,1419024,2023-07-23 13:18:06 -0700,2023-07-23 13:18:06 -0700,"I never know which version of Outlook is being referenced. If you are using the non-Exchange version, my settings are imap.office365.com, SSL/TLS, 993, OAUTH2 for incoming and smtp.office365.com, 587, STARTTLS, OAUTH2 for outgoing
",davidsk,false,0,1,https://support.mozilla.org/questions/1419024 1592235,1419024,2023-07-22 15:59:38 -0700,2023-07-22 15:59:38 -0700,"Matt, thank you for your quick response. I have TB set to accept cookies, and always 3rd parties. I didn't change anything in any of my settings for either Nortons, Firefox, or TB in probably a year or two, and everything was working. The only constant that changed was your update. I've never had that MSN page not fully render in the past, on the rare occasions MSN has asked me to verify my account. Not sure if Nortons could be the issue, but, I didn't make any changes recently. I'm not sure how to change the log in for the oauth2.0 or even how to find out how to.
I do receive incoming emails through TB. I just can't send anything out unless I go to Outlook and sign in directly and use their software. Signing in to them works fine, I just can't stand Gates or MS.
Thank you for your time. Sorry I was pissed, I was having a real bad day.
Chris
",CGB1,false,0,0,https://support.mozilla.org/questions/1419024 1592096,1419024,2023-07-21 21:18:30 -0700,2023-07-21 21:18:30 -0700,"Yes, Microsoft new requirements for use of oauth2.0 to log in are something of a pain, but they were imposed by Microsoft.
The page you show is an incomplete rendering if a web page served by Microsoft to authorize log in. The issue is why is it not rendering.
A couple of options are your internet security product is blocking the connection (quite probable if you are using something other than Microsoft defender.) You have cookies disabled in Thunderbird (they are required for oauth authentication.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419024 1592266,1419027,2023-07-22 19:37:48 -0700,2023-07-22 19:37:48 -0700,"I think the certificate error might be due to an antivirus app that is scanning secure (SSL) connections. What is your antivirus? If it's something like Avast or AVG, its Mail Shield could be causing this. In general, an antivirus should be set to exclude the TB profile folder and not scan SSL connections. Click View in the error and see what it says.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419027 1592259,1419027,2023-07-22 18:52:29 -0700,2023-07-22 18:52:29 -0700,"You're a genius. It's now saying ""Account successfully created."" Hooray! But I still have one question. I'm getting a warning box with this heading: ""You are about to override how Thunderbird identifies this site."" Should I click ""Confirm security exception?"" I'm attaching a screenshot so you'll see.
",mdennisburns,false,0,0,https://support.mozilla.org/questions/1419027 1592208,1419027,2023-07-22 10:27:31 -0700,2023-07-22 10:27:31 -0700,"Enter 'Thunderbird' for the app name when creating an app password. The name is just for identification in case you are creating app passwords for other mail apps or for other devices.
When you are first asked to enter a password in TB, enter the app password and check the box to have it stored in Saved Passwords in TB. Afterwards, it should be applied automatically each time you connect to the mail server.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419027 1592182,1419027,2023-07-22 08:45:10 -0700,2023-07-22 08:45:10 -0700,"Thanks very much. This begins to get me somewhere. I still have two simple questions. (1) When it says, ""Enter your app's name in the text field,"" I'm not sure what to enter. Is it ""AOL,"" my current provider? Or ""Thunderbird,"" where I'm trying to go? And do they want more than simply one or the other of those words (i.e. ""AOL"" or ""Thunderbird?""), or something longer? (2)The AOL site defines App Password as ""a one-time password to use with just that app/service, instead of your normal password."" Is a ""one-time"" password all I need? Thanks again for your help. I'm feeling encouraged.
",mdennisburns,false,0,0,https://support.mozilla.org/questions/1419027 1592087,1419027,2023-07-21 18:21:23 -0700,2023-07-21 18:21:23 -0700,"See https://support.mozilla.org/en-US/questions/1344702#answer-1429458
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419027 1592085,1419027,2023-07-21 17:38:29 -0700,2023-07-21 17:38:29 -0700,"It looks (to me) as though you've got everything right except the password. Can you retrieve the password you use to log into the Verizon server in a browser? Do you have a password manager? If you use Chrome or Firefox, can you check their password records to find the Verizon password?
",danawilson001,false,0,0,https://support.mozilla.org/questions/1419027 1592245,1419028,2023-07-22 17:13:21 -0700,2023-07-22 17:13:21 -0700,Have you created an app password for Thunderbird? If not create one now.
Try and configure your account using the app password as the password in the account setup.
Fundamentally the program attempts to log into the fastmail account at the point of verification and get various parameters from the server such as it's capabilities in the case of IMAP. So you must be using the password that is allowed for Thunderbird that was created before you tried to create the account.
It is possible to manually connect to a mail server using a command line utility in the operating system and attempt to log in just as Thunderbird does. You might also want to ensure that all references to the account have been removed before you try again. (password manager and delete any passwords saved and account manager and make sure you have no non working account already added.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419028 1592216,1419028,2023-07-22 11:39:06 -0700,2023-07-22 11:39:06 -0700,"Thanks, Merv.
Can you (or anyone) tell me how the password used when setting up an account in Thunderbird is used in the setup process?
When adding an account, after entering name, email address and password, there is a validation step. I have always thought that this step did a few simple things: 1) verify that the address does not already exist and post a message if it does 2) send the information to the named domain's email server and - possibly - validate that the referenced domain has an account with that name set up If unsuccessful in any particular a message is returned. Is this what actually happens? Is the password used at all in this step?
After passing those validations, the next step is to choose mail protocols for inbound and outbound mail and connection validations for port numbers and security protocols. After making those choices and clicking the Done icon, there is a further verification process. During this process a message stating that the password is being validated is flashed. I have always thought that in this step a message is sent to the named domain's server where the domain's software checks and validates the port number and security settings and the password and returns a message indicating success or failure which Thunderbird then interprets and displays an appropriate message.
Is this what actually happens or do I need an education?
I keep getting an error at this step. FWIW, I choose to use POP3 and accept the suggested port numbers and security options. I've looked up Fastmail's settings information and found the suggested values to be those that Fastmail publishes.
Here, I think, is the rub. From responses from Fastmail support, I think there are only ever 2 passwords used by Fastmail regardless of how many user email addresses are setup in Fastmail. There is what they call an 'app password' which must be set up to allow Thunderbird to access Fastmail, and there is a single password that is set up with the mail Fastmail account/user email. This second password is the only one Fastmail checks when processing email messages. It is quite possible that I do not understand this correctly.
In any case, if my understanding as stated above is correct, then the question becomes, ""What password should be used when setting up Fastmail domain email addresses in Thunderbird?""
I have tried using the app password without success. I have tried using the 'master' email password without success. I've tried using a password generated by Roboform without success, although this doesn't surprise me in the context of my understanding of the process because I cannot set up separate passwords for separate Fastmail email user addresses.
In every case I get the error message shown in the attached screenshot, regardless of password used. The message doesn't say specifically that the error was a password validation failure or that the settings are wrong.
Finally, I CAN and HAVE successfully an account in Thunderbird for my Fastmail Account/User email address. This addy works, as best I can tell. I would greatly appreciate someone correcting my misunderstanding or adding more insight into the process.
",rabbithutch1,false,0,0,https://support.mozilla.org/questions/1419028 1592143,1419028,2023-07-22 02:59:10 -0700,2023-07-22 02:59:10 -0700,"Unless you are using custom domains, xxxx@fastmail.com should configure automatically just fine.
If you have custom domains, just use port settings recommended by fastmail as they should have documented on their website - no?
See also https://support.mozilla.org/en-US/kb/configuration-options-accounts
Please post your results.
",wsmwk,false,1,0,https://support.mozilla.org/questions/1419028 1592094,1419031,2023-07-21 21:11:44 -0700,2023-07-21 21:11:44 -0700,"I think what staples are trying to tell you is they deleted your email. Especially if it was a pop account.
Data migration is all fine, but my observations from this forum would indicate the cheap as chips rather corporate migration done by chain stores only move the documents pictures etc and does not actually migrate all the data on the hard disk.
If they did a complete migration, there may be a windows.old folder on the hard disk after the windows update that will contain the old installation, if the migration was total and that option was selected in the update. I would not be holding my breath though.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419031 1592651,1419032,2023-07-24 19:56:25 -0700,2023-07-24 19:56:25 -0700,"Matt said
vengeful1 said
Matt, thank you for the response. I read the blog you posted and somewhat discounted it due to its age. Seems this is still a relevant topic and issue.And it contains all the information necessary to revert to the old profile.
Thunderbird -allow-downgraded will allow you to use a profile this silly feature has deemed no good. Permanently. That is in the windows run dialog. It is where it has been for decades (windowskey+R)
But first you have to get the program to be using the old profile and refusing. For that you use the about:profiles option that I discuss in the blog topic. What exactly is the issue with following those instructions?
I have used TB for many years and have never had an issue other than these last two updates.If we discount your last response as a non fix leaving the issue open, you have had one issue, just it continues as you have not fixed it.
At this point I want to get everything together and moved to a better option. Yes, it will be paid for but I cannot risk losing emails I have and new I will receive.Goodluck with that. I have been actively seeking a Thunderbird replacement since I became aware of the direction the supernova release was going. (The Bat! looks promising) As you see I am still here though!
That said, what is the best path?Stop discounting the instructions and use them!
Look at things like how many profiles are in the profiles folder. Is there one called default (the traditional default profile folder name) and another called default-release (The name adopted post profile per install)? Is Thunderbird using the default or the default-release profile. Clicking the open button beside the profile entry in the troubleshooting information will make that clear what folder is being used. </blockquote>
Yeah, no. That does not work and I have noticed others stating the same. Its all good. I have found an alternate program that with some ascetic changes will work great. I can't complain too loud. At least I have the backups I can move.
",vengeful1,false,0,0,https://support.mozilla.org/questions/1419032 1592261,1419032,2023-07-22 19:09:21 -0700,2023-07-22 19:09:21 -0700,"vengeful1 said
Matt, thank you for the response. I read the blog you posted and somewhat discounted it due to its age. Seems this is still a relevant topic and issue.
And it contains all the information necessary to revert to the old profile.
Thunderbird -allow-downgraded will allow you to use a profile this silly feature has deemed no good. Permanently. That is in the windows run dialog. It is where it has been for decades (windowskey+R)
But first you have to get the program to be using the old profile and refusing. For that you use the about:profiles option that I discuss in the blog topic. What exactly is the issue with following those instructions?
I have used TB for many years and have never had an issue other than these last two updates.
If we discount your last response as a non fix leaving the issue open, you have had one issue, just it continues as you have not fixed it.
At this point I want to get everything together and moved to a better option. Yes, it will be paid for but I cannot risk losing emails I have and new I will receive.
Goodluck with that. I have been actively seeking a Thunderbird replacement since I became aware of the direction the supernova release was going. (The Bat! looks promising) As you see I am still here though!
That said, what is the best path?
Stop discounting the instructions and use them!
</blockquote>
Look at things like how many profiles are in the profiles folder. Is there one called default (the traditional default profile folder name) and another called default-release (The name adopted post profile per install)? Is Thunderbird using the default or the default-release profile. Clicking the open button beside the profile entry in the troubleshooting information will make that clear what folder is being used.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419032 1592257,1419032,2023-07-22 18:26:30 -0700,2023-07-22 18:26:30 -0700,"Matt, thank you for the response. I read the blog you posted and somewhat discounted it due to its age. Seems this is still a relevant topic and issue.
I have used TB for many years and have never had an issue other than these last two updates. At this point I want to get everything together and moved to a better option. Yes, it will be paid for but I cannot risk losing emails I have and new I will receive.
That said, what is the best path? I have an older backup. I ""brute forced it"" as you say since I wanted my emails at that time. I can easily remove the current install. My backups are a bit older and likely each backup is still based on an older backup. As far as I know I have been using 64 bit for a very long time but it is possible that I somehow have something from an older install as stated above.
What information can I provide you with that would assist? I hesitated to even post since this is opensource software but this type of issue in my mind is not acceptable. Very disappointed in all of this but it is what it is.
",vengeful1,false,0,0,https://support.mozilla.org/questions/1419032 1592093,1419032,2023-07-21 21:07:18 -0700,2023-07-21 21:07:18 -0700,"Last time you used brute force. So of course not having corrected the underlying issue, it reoccurred. My guess is you have been updated from a 32bit version to a 64 bit version. But I am guessing based on very little information.
Your either need to force the issue using the -allow-downgrade command line key to use your old profile,or simply paste all the information from the old profile (default) into the new profile (probably default-release) that has been created by the profile per install feature. https://support.mozilla.org/en-US/kb/dedicated-profile-thunderbird-installation
This has been an ongoing issue since V68 and honestly the developers really can't seem to understand what the problem is. Despite lots of folk being put out they just appear to struggle to comprehend folk don't like the feature.
I wrote a blog about this topic some 4 years ago with more detailed instructions for recovery. See https://thunderbirdtweaks.blogspot.com/2019/09/i-lost-my-profilemail-on-update-to.html
",MattAuSupport,false,1,0,https://support.mozilla.org/questions/1419032 1592494,1419035,2023-07-24 04:20:33 -0700,2023-07-24 04:20:33 -0700,Thanks for sharing that. I update the same way: backup profile and help>about. :)
,davidsk,false,0,0,https://support.mozilla.org/questions/1419035 1592428,1419035,2023-07-23 18:38:23 -0700,2023-07-23 18:38:23 -0700,"Well Folks.. I did something I hadn't done previously, instead of saving my current Thunderbird, and, down loading the latest version, and trying to import my current Profiles I 1.backed up my profiles very carefully, and, 2. Used the uprade button on the ""about Thunderbird"" panel, and 3. It all worked perfectly!
So, thanks for your comment Wayne, and, David, thanks for the comments as well.
Re backups.. I use Carbon Copy Cloner (CCC).. this is rather good-and also Apple Time Machine. I set CCC to create and incremental backup. It creates bootable images, but, I also use to for very large copies becausethethey are retartable. I also use Timemachine, however, its very slow.. BUT, it's great when ome needs to do a complete restore
Many thanks to yoi both, and, I am all good. Many thanks
",k2reed3g,false,0,0,https://support.mozilla.org/questions/1419035 1592329,1419035,2023-07-23 06:34:32 -0700,2023-07-23 06:34:32 -0700,"Just a comment here: I have seen many posts here from people using proprietary backup software where the restore failed. While I am no backup guru, I do know that restoring backups that are created when Thunderbird is running are prone to failure. For your safety, I encourage running backups only when TB is not running.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419035 1592251,1419035,2023-07-22 17:31:08 -0700,2023-07-22 17:31:08 -0700,"Thanks .... I also have about 9 individual accounts or more.. I will try again soon and report back.. And, I bnack up frequently uing both CCC and time machine Kar;
",k2reed3g,false,0,0,https://support.mozilla.org/questions/1419035 1592141,1419035,2023-07-22 02:55:23 -0700,2023-07-22 02:55:23 -0700,"I have a large file structure with hundreds of filters - no problems.
In the absence of more detailed information than ""major problems"", I'd say it is likely something is messing with your files on disk. As such, there can be no guarantees. Always do frequent backups.
",wsmwk,false,0,0,https://support.mozilla.org/questions/1419035 1592204,1419043,2023-07-22 10:05:39 -0700,2023-07-22 10:05:39 -0700,"Maybe if you post more information, such as POP or IMAP and all server settings.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419043 1592151,1419044,2023-07-22 03:43:28 -0700,2023-07-22 03:43:28 -0700,"You should wait for the automatic update. I wasn't necessarily going to use it as my main email app but was keen to see it and get involved in testing.
In that case, you may want to try beta? https://www.thunderbird.net/en-US/download/beta/
",wsmwk,false,0,0,https://support.mozilla.org/questions/1419044 1592140,1419044,2023-07-22 02:54:08 -0700,2023-07-22 02:54:08 -0700,"Wayne Mery said
You should wait for the automatic update. Unless there is a dire need to fix a terrible problem, there is no compelling reason to do an early update.
I wasn't necessarily going to use it as my main email app but was keen to see it and get involved in testing.
",mike.pugh.is,false,0,0,https://support.mozilla.org/questions/1419044 1592139,1419044,2023-07-22 02:51:54 -0700,2023-07-22 02:51:54 -0700,"You should wait for the automatic update.
Unless there is a dire need to fix a terrible problem, there is no compelling reason to do an early update.
",wsmwk,false,0,0,https://support.mozilla.org/questions/1419044 1592339,1419051,2023-07-23 08:51:22 -0700,2023-07-23 08:51:22 -0700,I have now switched to horizontal layout (from vertical) which has solved the problem. Thanks for everyone's help.
,kinsale2,false,0,0,https://support.mozilla.org/questions/1419051 1592335,1419051,2023-07-23 08:07:11 -0700,2023-07-23 08:07:11 -0700,"These fonts came with the installation of Thunderbird, over which I had no control !
",kinsale2,false,0,0,https://support.mozilla.org/questions/1419051 1592250,1419051,2023-07-22 17:27:05 -0700,2023-07-22 17:27:05 -0700,Those fonts look larger than normal. How did you get them like that? It may well be how it comes to look a mess.
,MattAuSupport,false,0,1,https://support.mozilla.org/questions/1419051 1592509,1419052,2023-07-24 06:49:45 -0700,2023-07-24 06:49:45 -0700,"I perhaps misread your original comments. I tried to filter ""after"" the ""junk"" had been processed. The entire message is only the simple html. I enclose an image. There are no separate sections that I'm aware of. See the attached image for the totality of the body.
",sralpert,false,0,0,https://support.mozilla.org/questions/1419052 1592462,1419052,2023-07-24 00:13:36 -0700,2023-07-24 00:13:36 -0700,"What part of filters do not have access to the message body source did you miss in my first response?
If I read your original post correctly (by deciphering the original post in edit mode and messing up the HTML so it is not interpreted by the forum) You are trying to filter on a part of < img src=""https://www3.0zz0.com/2023/07/22/09/944240258.png""></a> in the message source.
So no it is not going to work as I said in the first sentence of my reply to you. ""Filters have no access to the source of the HTML in a message body""
Clearly delaying the filter to ensure the message body is downloaded is not going to change the fact you are attempting to filter on source code filters can not access.
Second, unless a message matches a filter it is not going to appear in the filter log, because that message was not filtered. It is a log of filter actions, not received emails.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419052 1592330,1419052,2023-07-23 06:34:54 -0700,2023-07-23 06:34:54 -0700,"Matt, I tried your suggestion but it did not work. I also enabled the filter log and tried again - apparently this doesn't show filters when you manually run against a given directory. I don't understand why the filters don't work against the entire message (I can see issue with attachments.)
",sralpert,false,0,0,https://support.mozilla.org/questions/1419052 1592249,1419052,2023-07-22 17:26:01 -0700,2023-07-22 17:26:01 -0700,Filters have no access to the source of the HTML in a message body. I also suggest you try using filtering after junk classification as the body being fully downloaded is necessary for junk classification. It is not so much for filters not involving the body and I think there are timing issues with filters on the body part.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419052 1592375,1419054,2023-07-23 14:00:51 -0700,2023-07-23 14:27:11 -0700,Hello there dominien. We have read your message. We try to help you.
usually if you can't receive emails it could be due to your antivirus software or firewall. see if you can find access to go in this software and go to the interface of the program at this time . And find the function help. press the troubleshoot button. To solve.
The inbox is possible full of mail.
It is also necessary to check whether the update options are checked or whether you have the most recent version.
Greetings Firefox volunteer.
,googlethunderbird,false,0,0,https://support.mozilla.org/questions/1419054 1592348,1419056,2023-07-23 09:29:16 -0700,2023-07-23 12:41:37 -0700,"Hello there
an example as a possible aid.
on some tables the right border has disappeared.
When the files are saved, the borders are still gone.
even if that happens, the boundaries are visible.
even if it is sent as a pdf, you will see the limits. even if it is sent as a word doc you see nothing beyond just something visible.
the file is saved to the recipient on their PC and sent back to the sender, these edges are visible again. it is printed on pdf and it is visible to everyone.
Greetings Firefox volunteer
Hello there.Scy321 we have read your message. We try to help you.
Precisely you paste the contents of excel in the input part of the Thunderbirc mail indeed without borders. This phenomenon has been evident for Office Software since 2011 to at least 2016.
There is a solution for you
In Excel, select your table. Click the button to Apply borders to the selection. Select the Thick Box Border option. Copy and paste the table into your email message.
This would be a redirect which was a good solution around this time mentioned above.
Greetings
",googlethunderbird,false,0,0,https://support.mozilla.org/questions/1419056 1592179,1419057,2023-07-22 08:11:23 -0700,2023-07-22 08:11:23 -0700,"That is a fee account to use with an email client. The free account only works from website. I mention that, just in case that is the issue.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419057 1592192,1419064,2023-07-22 09:12:32 -0700,2023-07-22 09:12:32 -0700,That restriction was lifted in version 51. You should have no problem with size.
,davidsk,false,1,0,https://support.mozilla.org/questions/1419064 1592499,1419075,2023-07-24 05:49:29 -0700,2023-07-24 05:49:29 -0700,"I'm not receiving error messages. The connection simply times out. Unfortunately, I'm not tech savy. I simply made the association that the update could be the cause (last email I received was the same date the 102.13 update)
",jack136,false,0,0,https://support.mozilla.org/questions/1419075 1592247,1419075,2023-07-22 17:20:08 -0700,2023-07-22 17:20:08 -0700,"jack136 said
Thunderbird not receiving emails since 102.13 update
Ok, so what error messages do you see?
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419075 1592480,1419078,2023-07-24 02:17:44 -0700,2023-07-24 02:17:44 -0700,"ONLY if you have 2 step verification enabled, Go to your google account and select Security. Under ""Signing in to Google,"" select 2 Step Verification. At the bottom of the page, select App passwords. Select Generate. The app password is the 16-character code that is generated. To enter the app password, delete current logins for that account in Thunderbird, then try to access it and when prompted for a password, enter the 16 character code and tick for password manager to remember it. Done.
",addyjustforregistering,false,0,0,https://support.mozilla.org/questions/1419078 1592415,1419078,2023-07-23 17:30:15 -0700,2023-07-23 17:30:15 -0700,"addyjustforregistering said
Solved through extensive googling
And the solution was? Knowing what the solution was will help us in the future.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419078 1592322,1419078,2023-07-23 05:51:01 -0700,2023-07-23 05:51:01 -0700,Solved through extensive googling
,addyjustforregistering,false,0,0,https://support.mozilla.org/questions/1419078 1592320,1419078,2023-07-23 05:36:17 -0700,2023-07-23 05:36:17 -0700,Please recheck my earlier post to verify that there is no password stored in Thunderbird.
,davidsk,false,0,0,https://support.mozilla.org/questions/1419078 1592295,1419078,2023-07-22 23:59:30 -0700,2023-07-22 23:59:30 -0700,"Login to server pop.gmail.com with username mymotogemail@gmail.com failed. Enter new password. It wants a password, but it doesn't accept the one setup in Gmail. It wants a 0auth2 token but I don't know how to regenerate that.
",addyjustforregistering,false,0,0,https://support.mozilla.org/questions/1419078 1592244,1419078,2023-07-22 17:04:32 -0700,2023-07-22 17:04:32 -0700,"You will need to delete the password/s that start with oAUth:// and uses your email address as the user name. This is the actual token being used, not your password.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419078 1592227,1419078,2023-07-22 13:38:00 -0700,2023-07-22 13:38:00 -0700,"HI David, I tried that, but it says Sending of password for user mymotogemail@gmail.com did not succeed. Mail server pop.gmail.com responded: [AUTH] Application-specific password required: https://support.google.com/accounts/answer/185833
Do I have to reset to normal password and then go back to 0auth2?
",addyjustforregistering,false,0,0,https://support.mozilla.org/questions/1419078 1592225,1419078,2023-07-22 13:21:27 -0700,2023-07-22 13:21:27 -0700,"Are you saying that you cannot access the account in Thunderbird? If so, I suggest you go to privacy&security, click savedpasswords and then showpasswords and the highlight and delete the two rows for the account. That will remove the password such that you should get the Google prompt again.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419078 1592334,1419086,2023-07-23 08:05:46 -0700,2023-07-23 08:05:46 -0700,"Buongiorno, ringrazio molto dei vostri suggerimenti riguardo al mio problema. Con questa vorrei inviare due screenshot relativi all' impostazione server da me effettuato per usare Thunderbird e le impostazioni cartelle e copie, magari ho sbagliato qualcosa. Ricordo che uso il servizio POP con il sistema operativo WIN 11.
Ringraziando
",dario_gabrielli64,false,0,0,https://support.mozilla.org/questions/1419086 1592285,1419086,2023-07-22 22:31:31 -0700,2023-07-22 22:31:31 -0700,"Ciao, quello che descrivi è un problema raro ma anche abbastanza 'rognoso' nel senso che al momento non ne è chiara l'origina ne le condizioni che ne determinano la comparsa.
Anzitutto sei sicuro che l'account si di tipo POP3? Negli altri casi che ho visto c'era sempre di mezzo IMAP.
Una prima ipotesi: La dimensione del profilo o di una singola cartella è divenuta eccessiva. Puoi verificare che dimensione ha sul disco la cartella del profilo? -> https://support.mozilla.org/it/kb/profili-thunderbird#w_riepilogo-della-posizione-del-profilo
Una seconda ipotesi: hai un antivirus che controlla anche la posta elettronica? Se si, puoi disabilitare temporaneamente il controllo della posta o l'intero antivirus? E fare quindi delle prove?
",@next,false,0,0,https://support.mozilla.org/questions/1419086 1592436,1419087,2023-07-23 19:52:51 -0700,2023-07-23 19:52:51 -0700,"I struggle with 115 because I do not have it installed. I find it basically unusable. The layout is all over the place and the menu is under the toolbar and tabgs look like they are toolbar button and the toolbar buttons are all hidden. But I do have the daily build installed and it is essentially the same in this respect as V102. \\Which I note is also the same as what you posted.
Result. I do not even begin to understand the question. ""This computer"" is local by definition.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419087 1592393,1419087,2023-07-23 16:18:54 -0700,2023-07-23 16:18:54 -0700,"Matt said
Account settings > synchronization and storage Turn off the option to keep local copies.
Hi. I'm not sure where in Thunderbird 115 (Supernova) does it explicitly say ""keep local copies"", without also stating that it may delete stuff as well on Yahoo.
",kurt.zedriche,false,0,0,https://support.mozilla.org/questions/1419087 1592243,1419087,2023-07-22 17:01:37 -0700,2023-07-22 17:01:37 -0700,Account settings > synchronization and storage
Turn off the option to keep local copies.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419087 1592242,1419093,2023-07-22 17:00:00 -0700,2023-07-22 17:00:00 -0700,The box that asks for the password has a save option under the password entry field. Have you used it?
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419093 1592959,1419106,2023-07-26 08:57:14 -0700,2023-07-26 08:57:14 -0700,Have you tried View > Layout > Vertical with the Message pane?
,danawilson001,false,1,0,https://support.mozilla.org/questions/1419106 1592955,1419106,2023-07-26 08:41:39 -0700,2023-07-26 08:48:41 -0700,"david said
Please post a screenshot of what the screen looks like. That may help. Thanks.
please find the screenshoot.. I am unable to use the new Supernova style.
",mailtodeepak70,false,0,0,https://support.mozilla.org/questions/1419106 1592924,1419106,2023-07-26 05:43:53 -0700,2023-07-26 05:43:53 -0700,Please post a screenshot of what the screen looks like. That may help. Thanks.
,davidsk,false,0,0,https://support.mozilla.org/questions/1419106 1592916,1419106,2023-07-26 04:56:35 -0700,2023-07-26 04:56:35 -0700,"Wisewiz said
Please open TB 115, got to View > Layout, and check Message List Header. Way over on the right of that header is a small icon. Hover over it and it will say ""Message list display options."" Click the icon. Choose Cards. You can also make use of other controls in that ""Message display"" panel, such as Sort.
this option just changed the msg view to the old card view. I want to use the view that is being used in TB 115 that is the lastes update.
",mailtodeepak70,false,0,0,https://support.mozilla.org/questions/1419106 1592355,1419106,2023-07-23 11:50:46 -0700,2023-07-23 11:51:33 -0700,"Please open TB 115, got to View > Layout, and check Message List Header. Way over on the right of that header is a small icon. Hover over it and it will say ""Message list display options."" Click the icon. Choose Cards. You can also make use of other controls in that ""Message display"" panel, such as Sort.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1419106 1592357,1419115,2023-07-23 12:00:06 -0700,2023-07-23 12:00:06 -0700,Well... any other mean how to organize my folders into subfolders please?
,vojtech.polasek,false,0,0,https://support.mozilla.org/questions/1419115 1592351,1419115,2023-07-23 10:45:15 -0700,2023-07-23 10:45:15 -0700,"https://www.thunderbird.net/en-US/thunderbird/releases/
",poljos-moz,false,0,0,https://support.mozilla.org/questions/1419115 1592350,1419115,2023-07-23 10:41:21 -0700,2023-07-23 10:41:21 -0700,Posledná oficiálna verzia Thunderbirdu je 102.13.0. Aktualizujte si Thunderbird na verziu je 102.13.0.
,Ansamb,false,0,0,https://support.mozilla.org/questions/1419115 1592697,1419116,2023-07-25 04:26:49 -0700,2023-07-25 04:26:49 -0700,"Here is info on moving the profile: https://kb.mozillazine.org/Moving_your_profile_folder_-_Thunderbird
basically, here is how I do it (but keep the URL for reference): - exit TB - copy profile to wherever you want it -click windows key an 'r' key - in that window, enter thunderbird.exe -P and press enter. <== that is an uppercase P - you are now in profile manager, click create profile - click next and then enter a desired name, such as MYPROFILE, - now, click the browse button to locate and select the place where you copied profile. - continue to finish and then restart Thunderbird - if all is okay, you can then delete the original profile if desired
",davidsk,false,0,0,https://support.mozilla.org/questions/1419116 1592671,1419116,2023-07-25 00:09:06 -0700,2023-07-25 00:09:06 -0700,"David, thank you very much, that's much clearer. My mistake is to think profile is the same as account. The profile is per user (I can only talk about Windows for PCs) whereas one user may have a number of accounts. Is that correct? By default both profile & accounts are stored in C:\users\...\AppData\Roaming\Thunderbird\Profiles\... but the account data folder can be placed elsewhere when it is created. You mention that the profile can be located on other drives. How can I do that? Is that defined when Thunderbird is installed? I'd like to do that simply because it makes my back-up procedures easier. Thanks again for bearing with me
",jemini344,false,0,0,https://support.mozilla.org/questions/1419116 1592543,1419116,2023-07-24 08:12:14 -0700,2023-07-24 08:12:14 -0700,"I will try to be more clear. The addressbook sits in the profile,wherever the profile sits. The profile normailly also contains the account message folders, but those can be relocated to other drives when desired, as can the profile itself. The name of addressbook is abook.sqlite, and there are variations that may appear, such as abookv3.sqlite. Together, they all represent the addressbook. Yes, it is used by all accounts. (I think the name change from abook.mab happened with the release of ver 78.)
",davidsk,false,0,0,https://support.mozilla.org/questions/1419116 1592530,1419116,2023-07-24 07:29:39 -0700,2023-07-24 07:29:39 -0700,"It would help to tell me the name of the address file(s). :-) It seems, despite what this forum says elsewhere, that *.MAB files are no longer used and *.SQLite DB is now the format. The only files named *.MAB I can find on my laptop & backups are actually *.MAB.BAK dated 10 years ago.
The profiles on the D: drive hold all the messages & folders - which is what I hoped for - but no *.SQLite files. In Thunderbird the address book is the same for all accounts/profiles: whether Business, Bike Club or Personal.
The only abook.SQLite file I can find is in C:\users\...\AppData\Roaming\Thunderbird\Profiles\h7blkrmm.default. It's not readable - the tag-names are OK but the data are encrypted - yet it fits the bill
My conclusion is that this is the answer. Thunderbird's address book sits in the default account on the C: drive (and cannot be relocated) regardless of where the account profiles are kept and is available to ALL accounts. But it doesn't get backed up with the profiles.
Q1 can anyone confirm this? Q2 can someone explain why Thunderbird chose to do it this way?
Deeply puzzled, Jem Moore
",jemini344,false,0,0,https://support.mozilla.org/questions/1419116 1592328,1419116,2023-07-23 06:30:37 -0700,2023-07-23 06:30:37 -0700,"Addressbooks are retained in the profile, which is normally on drive C. It is possible to locate the profile on another drive with the Profile Manager (or by twiddling with the profiles.ini file), but many (possibly you?) locate their accounts on other drives, but leave the profile on drive C. So, the addressbooks are wherever you place the profile.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419116 1592344,1419119,2023-07-23 09:17:41 -0700,2023-07-23 09:17:41 -0700,It's called 'Settings'.
,christ1,false,0,0,https://support.mozilla.org/questions/1419119 1592359,1419124,2023-07-23 13:04:25 -0700,2023-07-23 13:04:25 -0700,"This step supposedly (but not guaranteed) reverts back: - exit thunderbird - click windows key and 'r' key and enter
thunderbird.exe -P --allow-downgrade and then click OK.
But I encourage you to not do this, as 115 will be the version going forward.
",davidsk,false,0,1,https://support.mozilla.org/questions/1419124 1592586,1419129,2023-07-24 11:46:29 -0700,2023-07-24 11:46:29 -0700,"Beats me, it was a long time ago. I no longer have tools/preferences or tools/options. I can't find ""update"" anyplace either. TB used to give a list of all your updates under that, but it is all gone.
",jpetzing,false,0,0,https://support.mozilla.org/questions/1419129 1592406,1419129,2023-07-23 16:49:35 -0700,2023-07-23 16:49:35 -0700,How did you get to the current release version for your 40 something? Perhaps skip all the releases in the V60 range?
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419129 1593697,1419134,2023-07-29 17:35:35 -0700,2023-07-29 17:35:35 -0700,"eberger5 said
Matt, I'm not sure you are correct.
I love people asking questions and then decidinbg the answer is not correct because it does not fit their views on the world.
When I search on ""editemailsubject mx"" from within TB it does NOT come up.
And you already have the add-on installed yes? Forgive me for not including that proviso, but then I really did not consider that anyone would be searching on the add-on site for an add-on they already had installed. I would expect them to be looking at what they had installed and it's settings, not making a random search of the web for the same thing.
According to your reply that would be because it does not work with version 102.13.1 which is what I have installed. However I have EditEmailSubject MX currently installed and it is working fine.
So why are you searching the site for an addon you have installed? Is it you can't find the installed copy? Is there a problem with the user interface that leaves you searching?
However the URL issued by Thunderbird to search the site for my version is https://addons.thunderbird.net/en-US/thunderbird/search/?q=Edit%20Email%20Subject&appver=102.13.0&platform=WINNT
i.e. it must work with V102.12.0 in my case and on WindowsNT platform
I look at the ATN web site and see the release version is registered as supporting V115.* Nothing lower. Sure there are previous versions that work with V102, but the one you get when you click the link will not work with V102. SO it is not displayed internally to Thunderbird.
Not only that but searching from within TB pulls up totally irrelevant hits. For example, with the search listed above it finds PopMailListRecipients 2, which would seem to have nothing in common with my search term. Thoughts?
Personally I have little interest in the finer points of the website. (Which has it's own github repository https://github.com/thundernest/addons-server/issues/new it is not supported here ) It is the one Mozilla replaced years ago for Firefox when they introduced code signing for add-ons. It is still doing duty as a web site for Thunderbird, basically unchanged. It's about information even still refers to the site as AMO (addons.mozilla.org), the Firefox site. If you have views on how it should work, I suggest you share them with the developers via the feedback site. https://connect.mozilla.org/ Or using the link on the help menu in Thunderbird.
Also, do you know what the difference is between a green box that says ""+ Add to TB"" and a gold box with diagonal stripes that says ""+ Add to TB""?
Green buttons are fully code reviewed, the gold ones are more experimental and pose a somewhat higher risk to you. But it is a lot of years since I saw any sort of description so my recollection is vague at best.
",MattAuSupport,false,1,0,https://support.mozilla.org/questions/1419134 1593448,1419134,2023-07-28 08:19:32 -0700,2023-07-28 08:19:32 -0700,"Matt, I'm not sure you are correct. When I search on ""editemailsubject mx"" from within TB it does NOT come up. According to your reply that would be because it does not work with version 102.13.1 which is what I have installed. However I have EditEmailSubject MX currently installed and it is working fine. Not only that but searching from within TB pulls up totally irrelevant hits. For example, with the search listed above it finds PopMailListRecipients 2, which would seem to have nothing in common with my search term. Thoughts?
Also, do you know what the difference is between a green box that says ""+ Add to TB"" and a gold box with diagonal stripes that says ""+ Add to TB""?
Thank you.
",eberger5,false,0,0,https://support.mozilla.org/questions/1419134 1593357,1419134,2023-07-27 18:41:58 -0700,2023-07-27 18:41:58 -0700,"eberger5 said
Anyway, still would like it if someone an answer my question about why the AddOn search fcn from within TBird doesn't pull up all the AddOns that you can find if you go to the thunderbird addons page in Firefox.
Thunderbird shows add-ons that are compatible with the version you are running. Firefox just shows them all. Bottom line is the use of a browser while supported shows a load of old garbage and some serious manual filtering is required to find stuff that is actually supposed to work.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419134 1593355,1419134,2023-07-27 18:38:22 -0700,2023-07-27 18:38:22 -0700,"I have checked some more and you are definitely correct. The EES-Temp folder is populated by copies of emails whose subjects I have edited with EditEMailSubject MX. Curious why I never noticed it before and why it only has emails up to 1 month old; I have been using this addon for at least 6 months, perhaps a year.
Anyway, still would like it if someone an answer my question about why the AddOn search fcn from within TBird doesn't pull up all the AddOns that you can find if you go to the thunderbird addons page in Firefox.
",eberger5,false,0,0,https://support.mozilla.org/questions/1419134 1592526,1419134,2023-07-24 07:22:53 -0700,2023-07-24 07:22:53 -0700,"Thank you. I do use an edit subject AddOn, but it is EditEmailSubject MX. It's curious because it doesn't seem to have all the emails I have edited subject lines on and it has one old one from 3 years ago.
I have another question. From the AddOn tab in TB I searched ""editemailsubject"" and neither EditEmailSubject MX or EditEMailSubject EES came up. I then used Firefox to go directly to this page <https://addons.thunderbird.net/en-US/thunderbird/> and then searched for it and it did come up but listed as EES and not MX.
Why is the search from within TB giving different results than the search on the AddOns website.
Then I opened the management page of EditEmailSubject MX from within TB where I have it installed, and clicked on its homepage at <https://github.com/cleidigh/EditEmailSubject-MX> and there the name still seems to be MX.
",eberger5,false,0,0,https://support.mozilla.org/questions/1419134 1592447,1419134,2023-07-23 21:46:38 -0700,2023-07-23 21:46:38 -0700,This folder is created when using the addon
Edit Email Subject (EES) 7.2
The folder contains a backup copy of the initial emails when using the addon to edit the subject of any email.
,lampkaravshops,false,1,0,https://support.mozilla.org/questions/1419134 1592427,1419134,2023-07-23 18:35:00 -0700,2023-07-23 18:35:00 -0700,It is not a Thunderbird default folder. That is about all I can add.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419134 1592425,1419134,2023-07-23 18:22:24 -0700,2023-07-23 18:22:24 -0700,"It showed up as a main folder in my Local Folder tree. Not sure how long it has been there. And no, Engineering Equation Solver rings no bells.
",eberger5,false,0,0,https://support.mozilla.org/questions/1419134 1592404,1419134,2023-07-23 16:45:21 -0700,2023-07-23 16:45:21 -0700,Folder is located where? I have never heard of it by name but a Google search associated the ESS acronym with something called Engineering Equation Solver. Perhaps it rings a bell with you.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419134 1592413,1419138,2023-07-23 17:27:27 -0700,2023-07-23 17:27:27 -0700,"Here's the error message I get: Outgoing server # 587 this is what Spectrum gave me. Here's the complete error message: ""Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.charter.net was lost in the middle of the transaction. Try again.""
smtp.charter.net is my outgoing server Kristi
",ddew2013,false,0,0,https://support.mozilla.org/questions/1419138 1592405,1419138,2023-07-23 16:45:52 -0700,2023-07-23 16:45:52 -0700,What do you mean lost? How?
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419138 1592400,1419139,2023-07-23 16:43:03 -0700,2023-07-23 16:43:03 -0700,"Do you mean Ports? I think you need to expand on what you say here. Like if you do mean ports, those are generally set by the email provider and simply copied by Thunderbird setup to comply with the servers configuration.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419139 1592954,1419140,2023-07-26 08:39:08 -0700,2023-07-26 08:39:08 -0700,"Hello ? Anybody out there to help me with my emails ? Can receive, cannot send. Had a chat going on with Matt which resolved nothing. Problem started last weekend.
",ddew2013,false,0,0,https://support.mozilla.org/questions/1419140 1592547,1419140,2023-07-24 08:28:13 -0700,2023-07-24 08:28:13 -0700,"I did so. smtp.charter.net & 587 is outgoing server #. I've also powered off, unplugged everything, three different times. No change. Still cannot send emails.
",ddew2013,false,0,0,https://support.mozilla.org/questions/1419140 1592426,1419140,2023-07-23 18:34:13 -0700,2023-07-23 18:34:13 -0700,"As I said before go to the outgoing server (SMTP in account settings) that is going to be essential to check what is set and also to make any changed.
So right click on an account in the folder pane, select settings from the menu. Scroll in the account setting dialog that opens until you see outgoing server (SMTP) in the list an click on it. Now compare the information in there with what you have from this topic. Do they match.
<last minute observation> I might be late with this little amendment, but in Thunderbird TLS shows up as connection security. Not security. I was copying from the web for that stuff and missed that difference. </last minute observation>
BTW you don't have to understand what the settings are, or what the terms mean, just be able to copy what is required by the mail provider.
PS. TLS stands for Transport Layer Security. (and your none the wiser, and really neither am I.) I just know it is encryption on the connection to the server. It is immensely complex under the hood and heavy on the mathematics (it is cryptography after all) but it just works for you and me. So it is also simple. A couple of explanatory links if you are interested https://www.cloudflare.com/learning/ssl/transport-layer-security-tls/ https://en.wikipedia.org/wiki/Transport_Layer_Security
Matt, thanks for your patience. Pretty sure server is mobile.charter.net. First time port 587 has been pointed out to me. Also have no idea what security TLS means or how to confirm that. Username is correct. Authentication Method is also new to me but I do have a password. Yes, Spectrum is my internet provider. Not a holiday, haven't had this issue in years.
",ddew2013,false,0,0,https://support.mozilla.org/questions/1419140 1592418,1419140,2023-07-23 17:44:18 -0700,2023-07-23 17:44:18 -0700,"I was very confused by your first post. Now I start to understand. However it sounds like you got very little if anything from the spectrum support person other than what is ostensibly the default port to send mail via SMTP.
Connections being lost in the middle of a transaction can have many many causes. From incorrect settings to antivirus programs getting in the way.
So to begin you need to check your outgoing server (SMTP) entry in the account setting is configured using the settings Specrum use. These appear to be
Spectrum Server mobile.charter.net port 587 security TLS username Your full email address Authentication Method Normal password
Do your setting match those?
Are you connected to the internet using spectrums service? Historically they only allowed you to send mail if you connected to the internet from their service, so hotspots while on holiday would get mail, but not send it.
",MattAuSupport,false,0,1,https://support.mozilla.org/questions/1419140 1592412,1419140,2023-07-23 17:26:12 -0700,2023-07-23 17:26:12 -0700,"Outgoing server # 587 this is what Spectrum gave me. Here's the complete error message:Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.charter.net was lost in the middle of the transaction. Try again.
smtp.charter.net is my outgoing server
Kristi
",ddew2013,false,0,0,https://support.mozilla.org/questions/1419140 1592398,1419140,2023-07-23 16:41:26 -0700,2023-07-23 16:41:26 -0700,"Perhaps you might like to share the connection setting your are using? including the mail provider as some do not use the default ports for submission. Some are still in the last century using 25.
Knowing what the error message you receive is vebatim, would help in moving to facts from guess work.
",MattAuSupport,false,0,1,https://support.mozilla.org/questions/1419140 1592502,1419143,2023-07-24 06:21:41 -0700,2023-07-24 06:21:41 -0700,Thank you. 32 bit TB works.
,DonMarquardt,false,0,0,https://support.mozilla.org/questions/1419143 1592435,1419143,2023-07-23 19:50:05 -0700,2023-07-23 19:50:05 -0700,"Are your Office 2007 apps 32 or 64 bit? If they're 32-bit, TB will have to also be 32-bit for sending from the app through TB to work. If you need the 32-bit version, it's here.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419143 1592402,1419143,2023-07-23 16:43:49 -0700,2023-07-23 16:43:49 -0700,This is office 2007 and I have always been able to send mail from within excel and word to my default mail client (TB).
,DonMarquardt,false,0,0,https://support.mozilla.org/questions/1419143 1592396,1419143,2023-07-23 16:38:53 -0700,2023-07-23 16:38:53 -0700,"Last time I checked, ALL of Microsoft office was hard coded to require you to use Outlook. But as I have not used Microsoft Office or any other Microsoft product but Windows for a number of years my information might be out of date.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419143 1592377,1419143,2023-07-23 14:23:59 -0700,2023-07-23 14:23:59 -0700,"Also, if I try using word, I get Logon failed. You must log on to Microsoft Exchange to access your address book. Error code: "" Unspecified error""
",DonMarquardt,false,0,0,https://support.mozilla.org/questions/1419143 1592599,1419148,2023-07-24 12:55:48 -0700,2023-07-24 12:55:48 -0700,"Hi Matt, tx for 2nd reply. The prob seems to have ""gone away"" betw yesterday (22july23) and today. I don't recall restarting t-bird then, but prob did so. I did not completely reboot laptop. But on booting up (laptop) today, and starting to disable the few extensions I use, I saw no prob. showing the ""add attachment"" pane for drag & drop (which worked). I enabled the 2 extensions, and drag & drop still worked. I exited t-bird & restarted, & drag & drop still worked. Maybe a bored AI bot could have found a temp code error in w11 file mgr somewhere that disappeared on laptop shutdown, but no human would be bothered, I think.
I will call the issue ""solved"" here, tomorrow or asap after that, fwiw.",linusr,false,0,0,https://support.mozilla.org/questions/1419148 1592458,1419148,2023-07-23 23:50:29 -0700,2023-07-23 23:50:29 -0700,"
I think we need to be looking for something like an add-on going off the rails then. I did that image using the 117.0a1 (2023-07-21) (64-bit) build.
So it works in 102, and 117 so I don't think it will be missing from 115. Even if I don't have it installed to actually look.
Try restarting Thunderbird from the help menu in troubleshoot mode and continue when prompted. Does that change anything?
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419148 1592450,1419148,2023-07-23 22:21:45 -0700,2023-07-23 22:21:45 -0700,"Tx, Matt. Exactly ""No."" That image (btw, that does not come thru to t-bird (115; that's what's active) ) is what was so useful in prior versions. That is, again, the ""panes"" allowed for file drag & drop into msg pane or as attachment. Not yet here that I found in 115, is there a setting I should look for & activate? Tx.
",linusr,false,0,0,https://support.mozilla.org/questions/1419148 1592407,1419148,2023-07-23 16:59:49 -0700,2023-07-23 16:59:49 -0700,Do you see an overlay like this when you drag your file
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419148 1592583,1419159,2023-07-24 11:43:37 -0700,2023-07-24 11:43:37 -0700,"Thank you so much, I feel like a jelly doughnut for something so simple. Have an awesome day!
",bdiver,false,0,0,https://support.mozilla.org/questions/1419159 1592448,1419159,2023-07-23 21:58:07 -0700,2023-07-23 21:58:07 -0700,"When you open Tools/Message Filters, the Filters for drop-down at the top should have the gmail account selected, not Local Folders, if you want the filter to act on the gmail Inbox.
",sfhowes,false,1,0,https://support.mozilla.org/questions/1419159 1592491,1419176,2023-07-24 03:52:00 -0700,2023-07-24 03:52:00 -0700,"Sorry, should probably have added that this is IMAP using TLS and seems to occur on both ""personal"" mailboxes (only used by one person on one device) and also on shared mailboxes that are connected to by several people from several devices.
I don't have control over the mail server, it's run by the customer's parent company but I can probably ask them questions if I need to know anything / change anything on the server side.
",garethqct,false,0,0,https://support.mozilla.org/questions/1419176 1592545,1419177,2023-07-24 08:18:06 -0700,2023-07-24 08:18:06 -0700,"Look at the addon, mailmerge. I believe it will do what you wish, using a csv file to drive the mailing. The addon creates a separate email for each recipient, which allows you, if desired, to further edit then.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419177 1592501,1419179,2023-07-24 05:57:52 -0700,2023-07-24 05:57:52 -0700,"If the menu bar isn't showing, click the alt button and then click Help>about.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419179 1592625,1419180,2023-07-24 15:23:07 -0700,2023-07-24 15:25:48 -0700,"Hola La guía actualizada que existe en el foro esta en ingles: https://support.mozilla.org/en-US/kb/thunderbird-and-gmail Lo importante es la configuracion de OAuth2.
Puedes ver también esta otra consulta: https://support.mozilla.org/es/questions/1379523
Saludos
",pcp04,false,0,0,https://support.mozilla.org/questions/1419180 1592541,1419186,2023-07-24 08:04:30 -0700,2023-07-24 08:04:30 -0700,"Grazie mille e sì, molto probabilmente è colpa della Posta in arrivo. Tempo fa ero solito archiviare ogni email in svariate cartelline dedicate, ma la velocità di accumulo è un tantinello esplosa negli ultimi anni e non sono riuscito più a separare. Ricominciare adesso è impensabile, sono migliaia e migilaia di email da ricontrollare e spostare :-(
",mauro.narduzzi,false,0,0,https://support.mozilla.org/questions/1419186 1592519,1419186,2023-07-24 07:10:17 -0700,2023-07-24 07:10:17 -0700,"Thunderbird può gestire i volumi di dati che hai indicato, ma la sua efficienza nel farlo dipende dal tuo modo di lavorare. Ogni cartella di Thunderbird corrisponde ad un file su disco che ne contiene tutti i messaggi. Se hai l'abitudine di archiviare la posta in cartelle non troppo grandi (per esempio per mese) il funzionamento di Thunderbird resta efficiente.
Se invece accumuli molta posta in una sola cartella (per esempio lasci tutto in Posta in arrivo), con il tempo emergono lentezza, blocchi, e problemi di compattazione. Del resto qualsiasi programma rallenta molto se gli chiedi di aprire un file da decine di GB.
Quindi più che la dimensione complessiva conta come sono distribuite le email. In genere è ritenuto ottimale che nessuna cartella di Thunderbird superi i 2 GB.
",@next,false,1,0,https://support.mozilla.org/questions/1419186 1592732,1419198,2023-07-25 09:13:00 -0700,2023-07-25 09:13:00 -0700,"Grazie. Consiglio perfetto, in attesa della modifica ImportExport.
",gallal1,false,0,0,https://support.mozilla.org/questions/1419198 1592554,1419198,2023-07-24 09:06:23 -0700,2023-07-24 09:06:23 -0700,Puoi selezionare un gruppo di email e poi trascinarle da Thunerbird ad una cartella del tuo sistema operativo. Per funzioni avanzata come quelle offerte da ImportExportTools NG bisognerà aspettare che l'autore aggiorni l'estensione (se riterrà di farlo).
,@next,false,1,0,https://support.mozilla.org/questions/1419198 1595679,1419200,2023-08-06 06:11:46 -0700,2023-08-06 06:11:46 -0700,"https://bugzilla.mozilla.org/show_bug.cgi?id=464436
",wsmwk,false,0,0,https://support.mozilla.org/questions/1419200 1595623,1419200,2023-08-05 23:29:55 -0700,2023-08-05 23:29:55 -0700,I'm using Ubuntu (20.04) and GNOME
,alonshoer,false,0,0,https://support.mozilla.org/questions/1419200 1594600,1419200,2023-08-02 14:56:46 -0700,2023-08-02 14:56:46 -0700,"RTL support is natively available and well tested.
@alonshoer, which flavor of Linux and which desktop environment?
",wsmwk,false,0,0,https://support.mozilla.org/questions/1419200 1592549,1419200,2023-07-24 08:45:15 -0700,2023-07-24 08:45:15 -0700,I agree. I dont think developers are so mature in mind and development as TB is.
,lampkaravshops,false,1,0,https://support.mozilla.org/questions/1419200 1592567,1419201,2023-07-24 10:18:20 -0700,2023-07-24 10:18:20 -0700,"Hi Maxie, are you getting an email message from Mozilla (or another address), or does the request appear in the little startup page panel when you first open Thunderbird, before you preview any messages?
",jscher2000,false,0,0,https://support.mozilla.org/questions/1419201 1592636,1419204,2023-07-24 16:17:50 -0700,2023-07-24 16:17:50 -0700,"Well, that explains it to some degree, but I'm still impressed. I don't think I've ever known of anyone with that many. Eleven! Wow!
Good luck with that attempt to get your junk into the trash.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1419204 1592624,1419204,2023-07-24 15:20:31 -0700,2023-07-24 15:20:31 -0700,"3 for my RE estate, one for my mortgage broker license, one specifically for archiving, a bunch of personal ones with icloud, gmail and live and outlook and personal IMAP with my own domain. I've tried for years to get people to use the newer emails, but after years of trying and failing I gave up. I've been asking my KW office to stop using my live.com account since '12 and they still use it sometimes.
",chunnel,false,0,0,https://support.mozilla.org/questions/1419204 1592622,1419204,2023-07-24 15:16:11 -0700,2023-07-24 15:16:11 -0700,"I only have three email addresses, including my duck.com trash-catcher, and I only use one of them on a daily basis. In fact I often go more than a year without using either of my non-main addresses at all. I have always wondered why anyone would possibly want more than, say, three email addresses, or more than one in daily use. I only have my main address loaded into Thunderbird. Simplifies things. My other addresses are on different email clients and different servers. I'm neither bragging, preaching, nor criticizing. Just commenting.
But eleven? Wow!
",danawilson001,false,0,0,https://support.mozilla.org/questions/1419204 1592617,1419204,2023-07-24 15:07:37 -0700,2023-07-24 15:07:37 -0700,"Ah, I see. That's a bit awkward as I have 11 email addresses. But I have done what you said. Let's see what happens. Thank you.
",chunnel,false,0,0,https://support.mozilla.org/questions/1419204 1592602,1419204,2023-07-24 13:07:10 -0700,2023-07-24 13:07:10 -0700,"You're in Settings > Security > Junk. I want you to try Account Settings > Junk Settings > Destination > Move > Other, and work the carets (>) until you get to Trash on <your account name>.
Sorry if I wasn't clear above.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1419204 1592593,1419204,2023-07-24 12:38:22 -0700,2023-07-24 12:38:22 -0700,"I'm sorry, but I'm not seeing what you are seeing. My only selections under ""When I mark messaged as junk:"" are ""Move them to the account's ""Junk"" folder"" & "" Delete them"". There is no ""other"" option.
",chunnel,false,0,0,https://support.mozilla.org/questions/1419204 1592588,1419204,2023-07-24 11:58:22 -0700,2023-07-24 11:58:22 -0700,"I tried this on my TB 115, and it worked a treat, immediately. Mind you, I still have to empty the Trash periodically, and then Compact the Trash folder from time to time.
So try this, if you will: Go to Account Settings, Junk Settings, and check Move new junk messages to: and choose Other, not ""Junk"" folder. Then in Other, navigate around with the arrows until you find Trash on <account name>. Choose that.
You can leave the Global Junk preferences set to Delete them.
Now close Thunderbird and start it again, and see whether this all works better the next time you have a piece of Junk Mail.
If so, have a great day. If not, c'mon back.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1419204 1593120,1419207,2023-07-26 21:39:35 -0700,2023-07-26 21:59:40 -0700,"Como diste de referencia los ""pst"" de Outlook en ese caso también al sobreescribir el archivo perderías los correos posteriores, por eso te comente el perfil del Thunderbird, siempre una restauración desde un backup anterior habrá alguna perdida de datos. Thunderbird 115 es muy nuevo por lo tanto es probable que varias Extensiones no sean compatibles por el momento, como las extensiones en su mayoría son desarrolladas por terceros lo mejor es consultar en su pagina de soporte o en las opiniones del complemento en la pagina de addon de Thunderbird, justamente en la ultima respuesta del desarrollador comenta que ya tiene una nueva versión del complemento compatible con TB 115 y puede descargarse: https://addons.thunderbird.net/es/thunderbird/addon/importexporttools-ng/reviews/1171925/
Agradeceríamos marcar como solucionada para que sirva a otros usuarios. ¡Gracias!
",pcp04,false,0,0,https://support.mozilla.org/questions/1419207 1592672,1419207,2023-07-25 00:20:19 -0700,2023-07-25 00:20:19 -0700,"Gracias por contestarme agradezco y valoro tu tiempo, sin embargo esto lejos de resolver mi problema me genera un segundo problema. yo busco respaldar para tener backups, los cuales pueda integrar en caso de perdida de la data. pero si pego perfiles los mensajes que me hayan llegado a posterior se perderán. busco algo estilo copias pst que tiene thunderbird, es mas tenia una extensión que funcionaba genial pero ahora me arroja este mensaje: ImportExportTools NG es incompatible con Thunderbird 115.0.1
si de casualidad conocen alguna que haga lo mismo con la nueva versión de Thunderbird seria Waaaooo!
",expansion1,false,0,0,https://support.mozilla.org/questions/1419207 1592623,1419207,2023-07-24 15:17:36 -0700,2023-07-24 15:17:36 -0700,"Hola, Se copia la carpeta de perfil del Thunderbird, esto almacena correos y configuraciones: https://support.mozilla.org/es/kb/perfiles-de-thunderbird
Si se ha resuelto la consulta agradeceríamos marcar como solucionada para que sirva a otros usuarios. ¡Gracias!
",pcp04,false,0,0,https://support.mozilla.org/questions/1419207 1592579,1419210,2023-07-24 11:30:00 -0700,2023-07-24 11:30:00 -0700,"Hi, Mill2,
There is a dandy Add-on for 102.13 called Manually Sort Folders, and it does exactly what it says in its name. With it you can sort your folders alphabetically A-Z or Z-A, or you can manually sort them without regard to the alphabetical order of their names at all. You can sort folders alphabetically and then sort subfolders manually, or vice-versa.
How does that sound? Just use the link to get it. If you need any help, c'mon back.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1419210 1592648,1419214,2023-07-24 19:14:28 -0700,2023-07-24 19:14:28 -0700,"Please keep your replies in your threads vs making a completely new thread to make a reply.
You can scroll down to bottom of https://support.mozilla.org/en-US/questions/1418674 where there is a box with Post a Reply where you then type in your response and then click on the blue Post Reply button.
Locking this thread.
",James,false,0,0,https://support.mozilla.org/questions/1419214 1592613,1419218,2023-07-24 14:31:16 -0700,2023-07-24 14:31:16 -0700,"Seems to have fixed it. Thanks. No clue why the old setting worked, and then didn't.
",depmco,false,0,0,https://support.mozilla.org/questions/1419218 1592589,1419218,2023-07-24 12:02:06 -0700,2023-07-24 12:02:06 -0700,The settings I used are the ones specified by my ISP. I'll try the ones you suggested and report back.
,depmco,false,0,0,https://support.mozilla.org/questions/1419218 1592587,1419218,2023-07-24 11:54:30 -0700,2023-07-24 11:54:30 -0700,"Not sure why you connect on 143 for IMAP; the standard setting is outlook.office365.com on 993, SSL/TLS, OAuth2 authentication (pictures). Also, the outgoing is smtp.office365.com on 587, STARTTLS, OAuth2 authentication.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419218 1592867,1419223,2023-07-25 22:27:13 -0700,2023-07-25 22:27:13 -0700,"twolf2 said
This program is deeply flawed. It's slow & must be rebooted multiple times a day. Then at times it works just fine. What's the problem & how to fix?
Please see https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems
twolf2 said
The address book doesn't show what folder you put a contact in. The old version did. This is a flaw too.
What version # ?
",wsmwk,false,0,0,https://support.mozilla.org/questions/1419223 1593718,1419233,2023-07-29 19:26:35 -0700,2023-07-29 19:26:35 -0700,"change the descriptions so they are all unique. Personally I like to put the email addrss for that user name in the description. It makes the next step much easier.
Now move to the identify for the incoming accounts (above server settings) and check and correct the outgoing server to use. My guess they have all been using the same one.
The error is the message exceeds the size allowed. If you are sending using the wrong SMTP entry, the maximum size for that address on those credential is probably Zero. Fairly typical computer logic.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419233 1593715,1419233,2023-07-29 19:06:57 -0700,2023-07-29 19:06:57 -0700,"They all show the same SMTP but different user names with the initial one labeled as DEFAULT. It's been sending mail for the past two days. However, just now when I tried to verify sending, I got a msg saying that the server wasn't accepting my out going msg. from both the primary and a second account.
I changed the secondary account SMTP and was able to send a msg from both that account and the primary account. But, the Outgoing server SMTP settings no longer has the primary account listed but has the secondary account listed twice, once as the DEFAULT. See attached screen shot.
A few days ago I opened Thunderbird on the old computer and tried to set up the accounts exactly as they were there. It was a little difficult because I was using an older version of Thunderbird and the screens weren't the same. It appeared to be working, but just now, no.
",Medrod,false,0,0,https://support.mozilla.org/questions/1419233 1592701,1419233,2023-07-25 04:55:49 -0700,2023-07-25 04:55:49 -0700,"This may not relate, but the fact that the 2nd & 3rd can't send causes me to ask this. Please click account settings for any account, scroll down left side to Outgoing Server (SMTP). Are there there SMTP servers showing? Do they have different descriptions? If response is 'yes' to both questions, then disregard this concern of mine. If any answer is 'no', then you need either to add additional SMTP servers or to give each a unique description and then verify that each SMTP server is connected to the right account. Thank you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419233 1592877,1419236,2023-07-26 01:11:43 -0700,2023-07-26 01:11:43 -0700,Yes both have the same email account as the User Names.
,androidshit71,false,0,0,https://support.mozilla.org/questions/1419236 1592863,1419236,2023-07-25 22:14:28 -0700,2023-07-25 22:14:28 -0700,That looks right. Click Edit SMTP server... to check that the User Name for the smtp is the same as the User Name for the sending account.
,sfhowes,false,0,0,https://support.mozilla.org/questions/1419236 1592857,1419236,2023-07-25 21:36:30 -0700,2023-07-25 21:36:30 -0700,Hi @sfhowes
Is this (attached) what you mean? These are the settings I've been using while having the problem.
,androidshit71,false,0,0,https://support.mozilla.org/questions/1419236 1592843,1419236,2023-07-25 20:01:25 -0700,2023-07-25 20:01:25 -0700,"No, renaming the server won't work. In Account Settings, Outgoing Server (SMTP), you must have as many smtp servers as you have gmail accounts (same with non-gmail accounts). They should have identical settings except for the User Name (and Description). Then, select each account in the left pane of Account Settings and click the Outgoing Server (SMTP) drop-down in the right pane so that gmail account X is sending on smtp X, where the User Name for account X is the same as for smtp X.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419236 1592838,1419236,2023-07-25 19:21:42 -0700,2023-07-25 19:21:42 -0700,"Hi -- this (attached) is what I did, but it didn't work. I also removed all the saved passwords and added them again, as the instructions suggested on the link you (@sfhowes) sent. Have I misunderstood the instructions? Not sure what the problem can be.
",androidshit71,false,0,0,https://support.mozilla.org/questions/1419236 1592764,1419236,2023-07-25 11:43:45 -0700,2023-07-25 11:43:45 -0700,"If you have multiple gmail accounts, but they are all sending on a single, Default, smtp, gmail will automatically make it appear to recipients that all messages are coming from the Default account. You should have separate smtp servers for each account, with distinct User Names (email address). Set those up and see if the From drop-down shows all accounts.
https://support.mozilla.org/en-US/questions/1350593
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419236 1592674,1419236,2023-07-25 00:57:06 -0700,2023-07-25 00:57:06 -0700,"Hi - thanks for your response. Doesn't work in Safe with add-ons disabled either. I attached a grab showing the rendered mailto message, with the FROM field drop-down showing just the default address and 'Customise from address' (not sure what that is) as options.
",androidshit71,false,0,0,https://support.mozilla.org/questions/1419236 1592652,1419236,2023-07-24 19:59:19 -0700,2023-07-24 19:59:19 -0700,"It has always been possible to select the sending account from the drop-down, without an add-on. Does it work in safe/troubleshoot mode?
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419236 1592650,1419239,2023-07-24 19:55:39 -0700,2023-07-24 19:55:39 -0700,"What's your version of Atrex? As of v. 21, it's a 64-bit app, but if your version is an earlier 32-bit version, TB will also have to be 32-bit.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419239 1592898,1419241,2023-07-26 03:53:32 -0700,2023-07-26 03:53:32 -0700,Thanks for the update. I'm glad it all worked out for you.
,davidsk,false,0,0,https://support.mozilla.org/questions/1419241 1592794,1419241,2023-07-25 15:14:54 -0700,2023-07-25 15:14:54 -0700,"I don't know where the ""1."" came from in the above message. Just enclose the code in opening and closing greater-than and less-than symbols.
",jeffb4,false,0,0,https://support.mozilla.org/questions/1419241 1592793,1419241,2023-07-25 15:11:49 -0700,2023-07-25 15:11:49 -0700,"Thank you! The link was helpful! I changed ""mail.identity.default.suppress_signature_separator"" from false to true and now the ""-- "" appears where I wanted it for both compose and reply.
I then decided to stretch my luck and see if I could insert a jpeg at the top of my message (+ a few blank lines) before the ""-- "" and text portion of my signature block. I could have made reference to a URL, but instead decided I wanted the jpeg (it's small) embedded in my messages.
Method: I opened a new message and dragged my logo file to the top of the message. Then, using the HTML editor add-on, I discovered one could embed an image (in base 64) using the code you see below.
The trick is
where the #'s are the usual HTML open and closing greater-than and less-than symbols. Yes, the image bits begin immediately after the comma.
(Perhaps you could tell me how to escape HTML code in these postings in your next post, so I wouldn't have to resort to to these contortions.)
The result is _almost_ what I wanted: Turns out T-bird insists on adding an initial ""br"" tag, so the message opens with a blank line above my logo. I can live with it...
Again. Thank you for all your help.
",jeffb4,false,0,0,https://support.mozilla.org/questions/1419241 1592763,1419241,2023-07-25 11:43:03 -0700,2023-07-25 11:43:03 -0700,I don't know. You would need to test it to confirm.
,davidsk,false,0,0,https://support.mozilla.org/questions/1419241 1592752,1419241,2023-07-25 10:40:05 -0700,2023-07-25 10:40:05 -0700,"Thank you. That _should_ work, allowing me to explicitly put in ""-- "" where I want it.
BTW, does T-Bird still need the ""-- "" to find the signature block, so that when you change identities it can find it?
",jeffb4,false,0,0,https://support.mozilla.org/questions/1419241 1592700,1419241,2023-07-25 04:37:37 -0700,2023-07-25 04:37:37 -0700,"This may not be what you want, but from your text, it appears that letting you control the -- may be the solution. This URL gives info on having it removed. That would then allow you to include, as desired, in your signature. This may not be what you want, but that was my interpretation. http://kb.mozillazine.org/Signatures_-_Thunderbird#Removing_the_signature_separator
",davidsk,false,0,0,https://support.mozilla.org/questions/1419241 1592647,1419241,2023-07-24 19:12:08 -0700,2023-07-24 19:12:08 -0700,PS: I am not a CSS programmer.
,jeffb4,false,0,0,https://support.mozilla.org/questions/1419241 1592693,1419242,2023-07-25 04:08:31 -0700,2023-07-25 04:08:31 -0700,"Highlight account in left sidebar, rightclick and select 'settings'. Then click 'copies&folders' in left pane and you can there define your BCC or CC entries.
",davidsk,false,0,1,https://support.mozilla.org/questions/1419242 1592699,1419243,2023-07-25 04:31:00 -0700,2023-07-25 04:31:00 -0700,"Are you referring to the text that appears at start up? You can stop that by going to settings>general and unticking the option for Thunderbird start page. We, predictably, think the page is useful, but I think unticking the option will address your request. And thank you for your donation.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419243 1592820,1419246,2023-07-25 18:10:34 -0700,2023-07-25 18:10:34 -0700,"Yeah, I wanted to take a look at it, but will probably just use 102 until I can verify that the extensions are further along.
I still hope ultimately that the message window toolbar can be updated in the future to have the same options it previously had natively in the application.
",swbrains,false,0,0,https://support.mozilla.org/questions/1419246 1592811,1419246,2023-07-25 17:15:09 -0700,2023-07-25 17:15:09 -0700,"The update to 115 can only be done by manual means, as the automatic update won't be enabled for the entire user base for some time, perhaps months. Until then, it's probably wise to run 102 and 115 on separate profiles to see which features or add-ons are missing from the new version. It's expected (hoped?) that by the time autoupdates are allowed, many more add-ons will be available, and perhaps additional built-in options that existed before will reappear. But experience with past releases shows one can't assume that progress in all aspects is guaranteed.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419246 1592809,1419246,2023-07-25 17:04:07 -0700,2023-07-25 17:04:07 -0700,"Thanks. That's unfortunately a different issue that I'll need to deal with. Each time there's a major release, most of my add-ons are disabled and I have to wait to see if their author(s) are going to update them or if I should go back to the old version of TB until they're available. I love the software and have many years worth of incoming and outgoing messages saved, so it's a great repository of information when supporting my customers. Unfortunately, that also means it's harder to switch to an app that may have some of the missing features that I currently use add-ons for.
This strange part is that the availability of these buttons as selections in the Customize window actually existed previously, so I'm not sure why they were removed from there. I can't see the downside to allowing the Reply, Forward, Print, and Delete buttons to be available in Customize selection window for the message window toolbar, so their removal -- and now hard-coding of their new location -- is confusing to me.
",swbrains,false,0,0,https://support.mozilla.org/questions/1419246 1592770,1419246,2023-07-25 12:10:51 -0700,2023-07-25 12:10:51 -0700,"There is an add-on for customizing the Header Pane buttons, but it's currently for TB 102. If messages are opened in the Message Pane or in tabs, the Reply etc. buttons can seen if they are added to the toolbar that has the Search box.
There is also a way to hide all or individual header buttons with a userChrome.css file.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419246 1592696,1419251,2023-07-25 04:19:26 -0700,2023-07-25 04:19:26 -0700,Try view>layout>message pane and untick it. I believe that is what you want.
,davidsk,false,0,0,https://support.mozilla.org/questions/1419251 1592751,1419257,2023-07-25 10:39:47 -0700,2023-07-25 10:39:47 -0700,"This is an English language forum. Please use an online translator to translate your posts into English before you post them.
Your post:
""After the update, the program normally receives messages but does not send them (it saves and waits for sending). Even when I right click on a folder and select ""upload all"", nothing happens.""
If you reply to this message by copying and pasting the English version of your post, someone will try to help you.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1419257 1592914,1419261,2023-07-26 04:50:58 -0700,2023-07-26 18:37:10 -0700,"I found the cause .... addon cardbook.
Disabling and restart and search list is populated.
https://gitlab.com/CardBook/CardBook/-/issues/1516
",STB2024,false,0,0,https://support.mozilla.org/questions/1419261 1592911,1419261,2023-07-26 04:44:29 -0700,2023-07-26 04:44:29 -0700,I also deleted session.json.
I'm not sure if this UI is right....
Still get this error
13:36:50.274 Uncaught (in promise) TypeError: domNode is null
_bindUI chrome://messenger/content/quickFilterBar.js:272 init chrome://messenger/content/quickFilterBar.js:56 init chrome://messenger/content/about3Pane.js:4079 <anonymous> chrome://messenger/content/about3Pane.js:108
quickFilterBar.js:272:11 13:36:50.421 Uncaught TypeError: win.messageBrowser is undefined
openTab chrome://messenger/content/mailTabs.js:100 _cloneTemplate chrome://messenger/content/mailTabs.js:66
mailTabs.js:100:13
openTab chrome://messenger/content/mailTabs.js:100 _cloneTemplate chrome://messenger/content/mailTabs.js:66,STB2024,false,0,0,https://support.mozilla.org/questions/1419261 1592909,1419261,2023-07-26 04:39:18 -0700,2023-07-26 05:02:57 -0700,"
It now also clears the .sqlite file this time by running your trouble shoot mode first.
since then we also got a new look of the menu bars, maybe now that you have also performed this step twice there will hopefully be nothing else like that. you may have made a mistake in using the interface for Thunderbird's window appearance. and functions pressed like F10. in the headers for thunderbird topic it is possible to customize it in the folder pane functions.
some people are inclined to use this feature and use shortcuts entirely. without these features enabled like tab etc.
Greetings
Hello there
It now also clears the .sqlite file this time by running your trouble shoot mode first.
since then we also got a new look of the menu bars, maybe now that you have also performed this step twice there will hopefully be nothing else like that. you may have made a mistake in using the interface for Thunderbird's window appearance. and functions pressed like F10.
Greetings
Hello there
Your tabs and the search bar of our Thunderbird software are still not above water, you also have no view of tabs on the entire left side? these were still configurable to sound on your left? But no one heard of that either, otherwise you would have been heard.
it is not necessary to test it. If Gloda is enabled.
Starting up in safe modus was a good choice. After that you can repeat the process. Try to delete the .sqlite file again.
Restart Thunderbird.
Greetings volunteer.
",googlethunderbird,false,0,0,https://support.mozilla.org/questions/1419261 1592868,1419261,2023-07-25 22:33:18 -0700,2023-07-25 22:33:18 -0700,"I reinstalled Thunderbird, but problems remains.
I assume that export / import will not help.
Trying Safe Mode.
",STB2024,false,0,0,https://support.mozilla.org/questions/1419261 1592801,1419261,2023-07-25 15:35:18 -0700,2023-07-25 15:37:19 -0700,"Hello there
https://support.mozilla.org/en-US/kb/rebuilding-global-database
yes i have read your post.
the topic sqlite-delete did not work. erasing global-messages-db.sqlite didn't do anything on your PC okay.
The subject will then fall into the category of crashes.
The only thing you can do if you are not a developer is to delete the program with all its environment save your data and install it again.
If there is an error in your sqlite, the program is no longer usable.
is the gloda temporarily switched off? then you can switch it back on a good way. You must then set it back to active via the config editor.
as i already mentioned to you your tabs are unsalvageable.
Greetings.
",googlethunderbird,false,0,0,https://support.mozilla.org/questions/1419261 1592711,1419261,2023-07-25 06:50:57 -0700,2023-07-25 06:50:57 -0700,"There is no crash, choosing global search results entries open empty tab and switching to result as list is also empty. Trying rebult of index again.
",STB2024,false,0,0,https://support.mozilla.org/questions/1419261 1592679,1419261,2023-07-25 01:46:30 -0700,2023-07-25 02:33:49 -0700,"Hello there We have read your message We try to help you
https://support.mozilla.org/en-US/kb/updating-thunderbird
Hi there We have read your message We are trying to help you
Unfortunately, you probably cannot restore the tabs. unless you used an external program to sync with it. you can try to restore your tabs in the appropriate function. however, you can submit your experience for investigation and review.
When crashing after an update, you can save and keep your data.
You can choose to reinstall the program software to the latest version of this Thunderbird Software.
Indeed, your problems will be solved.
I can send you a text form to read and follow this.
https://support.mozilla.org/en-US/kb/thunderbird-crashes
Greetings Firefox volunteer
",googlethunderbird,false,0,1,https://support.mozilla.org/questions/1419261 1592719,1419262,2023-07-25 07:45:37 -0700,2023-07-25 07:45:37 -0700,"Se accedi alla mail Aruba tramite browser, c'è corrispondenza tra le cartelle che vedi in webmail e quelle che vedi in Thunderbird?
Perché problemi simili sono stati segnalati più volte con le mail Aruba come puoi vedere ad esempio qui -> https://support.mozilla.org/it/questions/1337995
",@next,false,0,0,https://support.mozilla.org/questions/1419262 1592687,1419262,2023-07-25 02:25:51 -0700,2023-07-25 02:25:51 -0700,"Grazie Next Avevo già verificato in precedenza seguendo correttamente le istruzioni online di Mozilla. Nonostante sia flaggato ""conserva in questo computer i messaggi di questo account"" e con le Avanzate aver anche selezionato la ""posta inviata"", non funziona la sincronizzazione
Giulio R.
",giulio.rossi1968,false,0,0,https://support.mozilla.org/questions/1419262 1592677,1419262,2023-07-25 01:28:16 -0700,2023-07-25 01:28:16 -0700,"Ciao, assicurati che la cartella della Posta inviata sia tra quelle selezionate per essere sincronizzate tramite IMAP. La procedura è descritta qui -> https://support.mozilla.org/it/kb/sincronizzazione-imap#w_configurazione-della-sincronizzazione-ed-utilizzo-dello-spazio-sul-disco
(possono esserci piccole differenza a seconda della versione di Thunderbird che usi)
",@next,false,0,0,https://support.mozilla.org/questions/1419262 1592718,1419265,2023-07-25 07:42:00 -0700,2023-07-25 07:42:00 -0700,"Quando compare il popup che chiede la password, c'è la casella da spuntare per far si che la password resti memorizzata. Hai già provato a spuntarla?
",@next,false,0,0,https://support.mozilla.org/questions/1419265 1592880,1419268,2023-07-26 02:17:56 -0700,2023-07-26 02:17:56 -0700,"Did you try it with ImportExportTools NG?
Learn how to install addons: https://support.mozilla.org/en-US/kb/installing-addon-thunderbird
After installing the add-on ImportExportTools NG, just right-click on the Local Folders. The MBOX files cannot be imported directly into the IMAP accounts like this, that's why the recommended method is to import MBOX into Local Folders.
Even you are facing issues in importing MBOX files in the Thunderbird email client. There are many freeware available that help user import their MBOX files into Thunderbird's local folder. You can try one of them like the Freeware Thunderbird Importer by Softaken Software (https://www.softaken.com/thunderbird-importer). This is a free option that helps users to import to the MBOX as well as other supportive files into Thunderbird.
Hope these solutions will help you out and make your emails work in Mozilla Thunderbird. Thanks!
",Kenneth74,true,0,0,https://support.mozilla.org/questions/1419268 1592767,1419268,2023-07-25 11:57:58 -0700,2023-07-25 11:57:58 -0700,"Help/Troubleshooting Information, Profile Folder, Open Folder (Show in Finder), close TB, copy mbox files into Mail/Local Folders, restart TB, find the folders under Local Folders in the Folder Pane.
",sfhowes,false,1,0,https://support.mozilla.org/questions/1419268 1592690,1419270,2023-07-25 02:57:56 -0700,2023-07-25 02:57:56 -0700,Objaví sa nejaké chybové hlásenie? Aký je to email *.gmail.com ....?
,Ansamb,false,0,0,https://support.mozilla.org/questions/1419270 1592740,1419280,2023-07-25 09:44:22 -0700,2023-07-25 09:44:22 -0700,E-posta geri çağırma özelliği sadece Outlook'ta ve aynı kuruluş içindeki Microsoft Exchange hesapları arasında çalışır. Thunderbird'de ve Yandex Mail'de bu özelliği kullanamazsınız.
,maxcoder,false,0,0,https://support.mozilla.org/questions/1419280 1592742,1419282,2023-07-25 09:50:16 -0700,2023-07-25 09:50:16 -0700,Klavyenizden Alt tuşuna basın. Tepede açılan menüden Görünüm > Sıralama koşulu > Dizisiz'i seçin.
,maxcoder,false,0,0,https://support.mozilla.org/questions/1419282 1592866,1419283,2023-07-25 22:23:45 -0700,2023-07-25 22:23:45 -0700,"Thanks for reporting. THis is https://bugzilla.mozilla.org/show_bug.cgi?id=1843628
",wsmwk,false,0,0,https://support.mozilla.org/questions/1419283 1592722,1419293,2023-07-25 07:50:39 -0700,2023-07-25 07:50:39 -0700,"grazie per la segnalazione, provo
",geometra.venturini,false,0,0,https://support.mozilla.org/questions/1419293 1592720,1419293,2023-07-25 07:49:25 -0700,2023-07-25 07:49:25 -0700,"Thunderbird supporta solo un sottoinsieme delle funzioni di Google Calendar. Alcune estensioni come Provider for Google Calendar permettono di aggiungerne altre, ma non tutte -> https://addons.thunderbird.net/it/thunderbird/addon/provider-for-google-calendar/
",@next,false,1,0,https://support.mozilla.org/questions/1419293 1592730,1419298,2023-07-25 09:03:50 -0700,2023-07-25 09:03:50 -0700,"Open your Settings (not Account Settings) and in General, scroll waaay down to the bottom, where you'll see a button that says ""Config Editor ..."". Click that and in the blank, type (or copy and paste)
mail.identity.default.suppress_signature_separator
You'll see the word false when the editor shows you that control, and you'll see a little double-arrow icon over on the right. Click that icon, and the word false will change to true. Now just close everything and close Thunderbird and restart it, and your dashed line (--) will be gone when you Write a message or Reply to a message.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1419298 1592728,1419298,2023-07-25 08:56:16 -0700,2023-07-25 08:56:16 -0700,"http://kb.mozillazine.org/Signatures_-_Thunderbird#Removing_the_signature_separator
",davidsk,false,0,0,https://support.mozilla.org/questions/1419298 1593161,1419300,2023-07-27 04:09:29 -0700,2023-07-27 04:09:29 -0700,You are most welcome. Thanks for brightening my day.
,davidsk,false,1,0,https://support.mozilla.org/questions/1419300 1593055,1419300,2023-07-26 15:10:04 -0700,2023-07-26 15:10:04 -0700,"Thank you, David -- I am always hesitant to delete things I know about :) I'm now getting my mail in Thunderbird! BTW: I deleted the other older records too ~
I appreciate you answering me and hope you are have a good week ~ carol ~
",calsea,false,0,0,https://support.mozilla.org/questions/1419300 1592998,1419300,2023-07-26 10:39:42 -0700,2023-07-26 10:39:42 -0700,"I'm puzzled that it was not an OAUTH2 account and that you have different password on SMTP. Anyway, this may work: - click settings>privacy&security - click saved passwords and then show passwords - highlight the two rows for the account and delete them - change authorization to OAUTH2 - exit and restart thunderbird - attempt to retrieve mail and Google should prompt for your Gmail password. Once received, it should present a screen to allow access by Thunderbird - done
That series of steps works for IMAP, so I'm hoping it does for you.
",davidsk,false,1,0,https://support.mozilla.org/questions/1419300 1592727,1419301,2023-07-25 08:50:29 -0700,2023-07-25 08:50:29 -0700,"Please tell us which version of Thunderbird you're using, and attach a screenshot of your SMTP server panel: To get it, open Account Settings, click on your account name near the top left, then scroll down on the right until you see the Edit SMTP Server ... button. Click that and make a screenshot of the panel that appears. If that's not easy for you, just tell us exactly what words and numbers you see in the blanks in that panel. For instance, I see Google Mail, smtp.gmail.com, 465, SSL/TLS, OAuth2, and my correct email address. You don't need to post your email address; just check it to make sure it's correct in that small panel, and tell us it's correct.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1419301 1594005,1419302,2023-07-30 23:48:36 -0700,2023-07-30 23:48:36 -0700,Thanks David and @sfhowes.
Had some trouble finding the mail directory. Found it under C:\Users\....\AppData\Roaming\Thunderbird\Profiles\prptsrfu.default-release\Mail\Local Folders. Simply copied the mbox file there and started thunderbird.
,bbotman,false,0,0,https://support.mozilla.org/questions/1419302 1592766,1419302,2023-07-25 11:55:42 -0700,2023-07-25 11:55:42 -0700,"Thanks, @sfhowes. Cleaner than my approach. I like it. :)
",davidsk,false,0,0,https://support.mozilla.org/questions/1419302 1592765,1419302,2023-07-25 11:48:52 -0700,2023-07-25 11:48:52 -0700,"Just copy the mbox files into Mail/Local Folders of the profile, with TB closed; ignore the .msf files as they are automatically rebuilt when TB restarts.
",sfhowes,false,1,1,https://support.mozilla.org/questions/1419302 1592760,1419302,2023-07-25 11:07:02 -0700,2023-07-25 11:07:02 -0700,Install the beta b6 version of Import-Export NG addon from (see attached file)
,lampkaravshops,false,2,0,https://support.mozilla.org/questions/1419302 1592758,1419302,2023-07-25 11:00:21 -0700,2023-07-25 13:08:20 -0700,"Install the addon from ""https://github.com/thundernest/import-export-tools-ng/blob/v14.0.0/xpi/beta/import-export-tools-ng-14.0.0-b6-tb.xpi""
",lampkaravshops,false,0,0,https://support.mozilla.org/questions/1419302 1592757,1419302,2023-07-25 10:59:08 -0700,2023-07-25 13:08:31 -0700,"Install the addon from https://github.com/thundernest/import-export-tools-ng/blob/v14.0.0/xpi/beta/import-export-tools-ng-14.0.0-b6-tb.xpi ( compatible with TB115) After that all OK.
",lampkaravshops,false,0,1,https://support.mozilla.org/questions/1419302 1592734,1419302,2023-07-25 09:27:41 -0700,2023-07-25 09:27:41 -0700,"Ok, my approach is a little clunky, but I've had it work for me. - in TB, create a new folder for each message folder in Local Folders - exit TB and click Windows File Explorer - navigate to the Mail\Local Folders folder where you should see a list of files, including two for each folder you created (e.g., XXX and XXX.msf). - for the mbox file, rename to the XXX name. For example, if your mbox file is named ZZZ, rename it to XXX. - copy the file into the Mail\Local Folders folder, overwriting the XXX file (note: you left the XXX.msf untouched). - repeat prior two steps for each message folder - start TB and the messages should appear in Local Folder.
",davidsk,false,1,0,https://support.mozilla.org/questions/1419302 1592736,1419309,2023-07-25 09:31:28 -0700,2023-07-25 09:31:28 -0700,"The default behavior: When a message is selected in the mailbox window, the Reply button will start a reply message to that message. Reply sends only to the sender of the original email.
I'm trying to guess where your Account Settings or Settings (General) are confusing the Thunderbird Reply function.
Do you have the Reply button in your Unified Toolbar when you have your message list open? Do you click that button when a message in the list is selected (colored) in order to reply to that message?
",danawilson001,false,0,0,https://support.mozilla.org/questions/1419309 1592862,1419310,2023-07-25 22:14:00 -0700,2023-07-25 22:14:00 -0700,"Piotr, you have the last version 102.13.1 available that is recommended. When a newer version appropriate for your is available you will be offered the newer version automatically.
",wsmwk,false,0,0,https://support.mozilla.org/questions/1419310 1592800,1419310,2023-07-25 15:33:09 -0700,2023-07-25 15:33:09 -0700,Still I don't get answer.
,piotrbujakowski,false,0,0,https://support.mozilla.org/questions/1419310 1592797,1419310,2023-07-25 15:30:27 -0700,2023-07-25 15:30:27 -0700,thunderbird --version
Thunderbird 102.13.1,piotrbujakowski,false,0,0,https://support.mozilla.org/questions/1419310 1592775,1419310,2023-07-25 13:10:26 -0700,2023-07-25 13:10:26 -0700,"
O, I C. Well, no, I have never done anything Linux at all. I have nothing against it, but I just have never felt the need. So far, my most adventurous wandering from Windows has been using iOS on my iPhones. Wild, huh?
Thank you for correcting my blunder and reducing my ignorance a bit. I'm outta here. Not my area.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1419310 1592774,1419310,2023-07-25 13:07:01 -0700,2023-07-25 13:07:01 -0700,"Piotr Bujakowski said
How add to repository that new Thunderbird using apt?
Based on your useragent it appears you are using Ubuntu or one of the distros based on Ubuntu. Btw that Firefox 116.0 you are using is on Beta channel so you may get nine or more updates for 116.0b# as the current Release is 115.0.x
for example https://itslinuxfoss.com/install-thunderbird-ubuntu-22-04/ https://linuxhint.com/install-thunderbird-ubuntu-22-04/
",James,false,0,0,https://support.mozilla.org/questions/1419310 1592772,1419310,2023-07-25 12:59:37 -0700,2023-07-25 13:07:55 -0700,"Wisewiz said
Oh. Now I understand. You want to add Thunderbird 115 to the Wikipedia software page. I think you will have to seek help on Wikipedia. This forum only deals with Thunderbird questions.
No you did not understand.
I take it you have never used a Linux distro before as the OP wants to know how to add Thunderbird to repository for install/updates in package manager in say Ubuntu or another distro that uses apt.
",James,false,0,0,https://support.mozilla.org/questions/1419310 1592762,1419310,2023-07-25 11:35:43 -0700,2023-07-25 11:35:43 -0700,How add to repository that new Thunderbird using apt?
,piotrbujakowski,false,0,0,https://support.mozilla.org/questions/1419310 1592755,1419310,2023-07-25 10:50:10 -0700,2023-07-25 10:50:10 -0700,Oh. Now I understand. You want to add Thunderbird 115 to the Wikipedia software page.
I think you will have to seek help on Wikipedia. This forum only deals with Thunderbird questions.
,danawilson001,false,0,0,https://support.mozilla.org/questions/1419310 1592749,1419310,2023-07-25 10:29:29 -0700,2023-07-25 10:29:29 -0700,"I need add that version to: https://en.wikipedia.org/wiki/Software_repository Using apt.
",piotrbujakowski,false,0,0,https://support.mozilla.org/questions/1419310 1592737,1419310,2023-07-25 09:38:23 -0700,2023-07-25 09:38:23 -0700,"I don't understand your question. You don't need to ""add new Thunderbird 115 to repository.""
All you need to do on the page you have a link to is click on ""To Donate, Click Here.""
Then it's just a matter of filling in the blanks.
Perhaps you could re-phrase your question.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1419310 1592746,1419311,2023-07-25 10:22:41 -0700,2023-07-25 10:22:41 -0700,Please do not post twice. Thank you.
,davidsk,false,0,0,https://support.mozilla.org/questions/1419311 1592745,1419312,2023-07-25 10:22:14 -0700,2023-07-25 10:22:14 -0700,"Is Cardbook an addon? If so, I suggest you contact developer.
",davidsk,false,0,1,https://support.mozilla.org/questions/1419312 1593220,1419313,2023-07-27 09:02:20 -0700,2023-07-27 09:02:20 -0700,"sorry guys, something is not clicking here, I have spent ""hours"" on this and getting nowhere. I will have to try this some other time, thanks for trying. Rod
",weldit76,false,0,0,https://support.mozilla.org/questions/1419313 1593214,1419313,2023-07-27 08:47:51 -0700,2023-07-27 08:47:51 -0700,"You aren't looking in the right place. Try again. Go to View (in the Menu Bar -- if you don't see it, tap Alt on your keyboard and it will show up), and in the View menu, you'll see Toolbars at the top. Hover your mouse pointer over Toolbars, and you'll see Mail Toolbar at the top of the fly-out menu. Click on Mail Toolbar and you should see a Send button (at least when you click either Reply or Write).
",danawilson001,false,0,0,https://support.mozilla.org/questions/1419313 1593213,1419313,2023-07-27 08:45:59 -0700,2023-07-27 08:45:59 -0700,You need to be in compose pane and then click View.
,davidsk,false,0,0,https://support.mozilla.org/questions/1419313 1593212,1419313,2023-07-27 08:45:24 -0700,2023-07-27 08:45:24 -0700,"Brand new computer running windows 11, I have a 10 year old computer running windows 10 running thunderbird with ""send"". no problems Rod
",weldit76,false,0,0,https://support.mozilla.org/questions/1419313 1593209,1419313,2023-07-27 08:39:00 -0700,2023-07-27 08:39:00 -0700,"Hi Folks, here is what I have, I have been using your mail program for many years, way back to eudora, view,menu bar,quick filter,spaces tool bar,status bar,customize . There is no send, I could be missing something ???? Rod
",weldit76,false,0,0,https://support.mozilla.org/questions/1419313 1593204,1419313,2023-07-27 08:11:54 -0700,2023-07-27 08:11:54 -0700,"Just confirming what David said: In Version 102.x, click View > Toolbars > check Mail Toolbar, and you'll see your Send button.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1419313 1593197,1419313,2023-07-27 07:51:22 -0700,2023-07-27 07:51:22 -0700,"You didn't say what version you are using. In compose window, see if View shows a mail toolbar option. I am now on 115, but I believe the Send button is on the mail toolbar.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419313 1593187,1419313,2023-07-27 07:12:40 -0700,2023-07-27 07:12:40 -0700,"how can I reply to your message if there is no ""send"" feature. NOWHERE!!!! is there a send button. Not even in ""customize"" Rod
",weldit76,false,0,0,https://support.mozilla.org/questions/1419313 1592741,1419313,2023-07-25 09:45:24 -0700,2023-07-25 09:45:24 -0700,"When a message is selected in the mailbox window the Reply button will start a reply message to that message. Reply sends only to the sender of the original email.
The Send button may be over on the far left, perhaps even out of sight, depending on the sizing of your Reply window. You can move the Send button to an easier position for you by right-clicking in the toolbar and choosing Customize ... Then just click on Send and hold it and move it to where you want it.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1419313 1592748,1419315,2023-07-25 10:26:05 -0700,2023-07-25 10:26:05 -0700,"https://support.mozilla.org/en-US/kb/thunderbird-beta
Scroll down to
How do I change from a beta version back to a release version?
",danawilson001,false,0,0,https://support.mozilla.org/questions/1419315 1592879,1419316,2023-07-26 02:09:08 -0700,2023-07-26 02:09:08 -0700,"Hi
I am going to close this thread as it appears to be a duplicate of:
https://support.mozilla.org/en-US/questions/1418285
",plwt,false,0,0,https://support.mozilla.org/questions/1419316 1592791,1419322,2023-07-25 14:49:06 -0700,2023-07-25 14:49:06 -0700,"Problem solved (: It was the name server of the internet supplier. When I put the URL of the pop.gmail.com 74.125.206.108 and the smtp.gmail.com 142.250.27.109 instead of the names the connection was fast as before the start of slowness. I contacted the supplier and he corrected his addresses in the name server and now I do not need to put the numbers
",ilan.shalif,false,0,0,https://support.mozilla.org/questions/1419322 1592865,1419323,2023-07-25 22:16:15 -0700,2023-07-25 22:16:15 -0700,"Try starting Windows 10 in safe mode. If that doesn't help, start Thunderbird in Troubleshoot Mode from help menu.
",wsmwk,false,0,0,https://support.mozilla.org/questions/1419323 1593880,1419330,2023-07-30 12:39:50 -0700,2023-07-30 12:39:50 -0700,"Please tell us what version of Thunderbird. Please tell us the results of going through the steps in https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems
",wsmwk,false,0,0,https://support.mozilla.org/questions/1419330 1593841,1419330,2023-07-30 08:23:33 -0700,2023-07-30 08:23:33 -0700,still having the same issue!
,williams382,false,0,0,https://support.mozilla.org/questions/1419330 1593050,1419330,2023-07-26 14:41:54 -0700,2023-07-26 14:41:54 -0700,frizzing up and I have to use Task manger to close it and then open it again. This happens all the time! I need this email program to work right.
,williams382,false,0,0,https://support.mozilla.org/questions/1419330 1592864,1419330,2023-07-25 22:15:06 -0700,2023-07-25 22:15:06 -0700,"See https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems
",wsmwk,false,0,1,https://support.mozilla.org/questions/1419330 1592840,1419338,2023-07-25 19:31:32 -0700,2023-07-25 19:31:32 -0700,That worked -- thanks!
,brec,false,0,0,https://support.mozilla.org/questions/1419338 1592813,1419338,2023-07-25 17:17:15 -0700,2023-07-25 17:17:15 -0700,"If the account is IMAP, right-click the account in the Folder Pane, Subscribe..., Refresh, and see if the missing folders can be subscribed (checked).
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419338 1592946,1419345,2023-07-26 07:33:16 -0700,2023-07-26 07:33:16 -0700,The version is 115.0.1
,mmarconi,false,0,0,https://support.mozilla.org/questions/1419345 1592860,1419345,2023-07-25 22:06:45 -0700,2023-07-25 22:06:45 -0700,What version?
,wsmwk,false,0,0,https://support.mozilla.org/questions/1419345 1592932,1419357,2023-07-26 06:20:55 -0700,2023-07-26 06:20:55 -0700,"ah thought it might be, must have missed the backup slot. thanks very much
",stinkydog,false,0,0,https://support.mozilla.org/questions/1419357 1592913,1419357,2023-07-26 04:48:06 -0700,2023-07-26 04:48:06 -0700,Saved in drafts folder.
,davidsk,false,0,0,https://support.mozilla.org/questions/1419357 1592912,1419357,2023-07-26 04:45:18 -0700,2023-07-26 04:45:18 -0700,"set for every 5min ,,,but where are they? thanks
",stinkydog,false,0,0,https://support.mozilla.org/questions/1419357 1592901,1419357,2023-07-26 04:12:42 -0700,2023-07-26 04:12:42 -0700,In settings>composition you can set frequency of saves.
,davidsk,false,0,0,https://support.mozilla.org/questions/1419357 1592935,1419358,2023-07-26 06:23:49 -0700,2023-07-26 06:23:49 -0700,"thanks , mark
",stinkydog,false,0,0,https://support.mozilla.org/questions/1419358 1592925,1419358,2023-07-26 05:46:57 -0700,2023-07-26 05:46:57 -0700,"This article gives that info. Thanks for asking. http://kb.mozillazine.org/Search_-_Thunderbird
",davidsk,false,0,0,https://support.mozilla.org/questions/1419358 1593383,1419362,2023-07-27 23:09:28 -0700,2023-07-27 23:09:28 -0700,"The option to change the view method of message body does display the feed entry to what it did in Thunderbird 102, but I have subsequently discovered that it did not function as a web page. The image context menu item ""Save Image as…"" while appearing on right-click, does not function within Thunderbird, only when viewed in Firefox directly.
As each entry has to jump back to a browser, it effectively removes the advantage Thunderbird held over a Firefox plug-in I used to use. I prefer using Thunderbird for RSS as it suits to keep it with email. So rather than switching back to the Firefox plug-in, I've chosen to downgrade Thunderbird back to a functional 102.
",compass_drg,false,0,0,https://support.mozilla.org/questions/1419362 1593056,1419362,2023-07-26 15:15:34 -0700,2023-07-26 15:15:34 -0700,"Changing that setting for displaying the content appears to work. I had to go into the deleted feed entries to find ones read and deleted, but the ultimate proof will be when a new entry pops up in the inbox in the next day or so. This is not a setting I have ever noticed, nor touched, which alludes to a default behaviour change in 115. But thanks for the tip!
",compass_drg,false,0,0,https://support.mozilla.org/questions/1419362 1592976,1419362,2023-07-26 09:50:48 -0700,2023-07-26 09:50:48 -0700,"For the second issue, What do you have for View/Feed Message Body As? Try Default Format or Web Page/Original HTML.
",sfhowes,false,1,0,https://support.mozilla.org/questions/1419362 1592906,1419363,2023-07-26 04:22:35 -0700,2023-07-26 04:22:35 -0700,"I cannot help I am afraid.
I have a similar problem in relation calendar. Pop-up boxes are too big, and I cannot save new tasks!
",lafargeotte,false,0,0,https://support.mozilla.org/questions/1419363 1592915,1419366,2023-07-26 04:52:25 -0700,2023-07-26 04:52:25 -0700,"Ciao, Devi creare una password apposita come spiegato qui -> https://guide.pec.it/posta-pec/gestione-account/password/come-generare-la-password-per-programma-di-posta.aspx
",@next,false,0,0,https://support.mozilla.org/questions/1419366 1593239,1419367,2023-07-27 10:14:58 -0700,2023-07-27 10:14:58 -0700,"re :i've donated to Thunderbird every year since i first downloaded it in 2016 but don't know if any of those donations get to developers for add ons??
All Thunderbird donations go to developing Thunderbird, add functions, help fix security bugs and maintain this website etc.
All addons are totally independent of Thunderbird. They are created by people like you and me, users of Thunderbird. Authors of addons do it for various reasons, but maintaining them to keep up with versions of Thunderbird is time consuming.
Where to find donate/contribute links. At this link there is a 'Contribute' icon: https://addons.thunderbird.net/en-us/thunderbird/addon/importexporttools-ng/
In Thunderbird 'Addons & Themes' select 'Extensions' Where you see the ImportExportTools NG addon - look on the right and you will see a 3 dot icon - click on it and select 'Manage' Under 'Details' - scroll down and you find a 'Contribute' button - click on it and it will open in your browser.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1419367 1593167,1419367,2023-07-27 04:24:00 -0700,2023-07-27 04:24:00 -0700,"It's there, but there is no donation option. Some authors do this just out of personal enjoyment. If you click the Reviews in lower right of that screen, you can leave him a comment. Thanks for your interest.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419367 1593163,1419367,2023-07-27 04:16:23 -0700,2023-07-27 04:16:23 -0700,i don't see the homepage available on this addon???
,joanlozier,false,0,0,https://support.mozilla.org/questions/1419367 1593160,1419367,2023-07-27 04:05:59 -0700,2023-07-27 04:05:59 -0700,"Thanks for asking. Yes, developers often go with no thanks or donations, as they are not part of the Thunderbird organization. I suggest you click tools>addons and then click an addon and then click the homepage for the addon. That is generally where an ability to donate will appear. You will definitely put a smile on someone. :)
",davidsk,false,0,0,https://support.mozilla.org/questions/1419367 1593138,1419367,2023-07-27 02:37:38 -0700,2023-07-27 02:37:38 -0700,i've donated to Thunderbird every year since i first downloaded it in 2016 but don't know if any of those donations get to developers for add ons?? i always willingly donate to free software apps & products that i don't pay for but can't live without so please let me know if there is another way to donate to developers of addons
,joanlozier,false,0,0,https://support.mozilla.org/questions/1419367 1592938,1419367,2023-07-26 06:32:30 -0700,2023-07-26 06:33:38 -0700,"Thunderbird does not design it either. These addons are created by people in their own time and they are responsible for any development. The authors rely on those who are regular users to donate to maintaining the addon.
david pointed you to a beta version which you could try.
re: i also don't know what i'm supposed to do with it?? download it?? how do i attach it to thunderbird??
You download and install the xpi file. At the link which david gave you - see earlier comment. You will notice an icon on the right and if you hover over it it says 'download raw file' - click on it. The 'import-export-tools-ng-14.0.0-b6-tb.xpi' file will get downloaded to computer Downloads file or where you have set up to receive downloaded files.
Then you need to get it imported into Thunderbird. Nothing has changed since the dawn of time on importing addon .xpi files. So I would expect you may already know the following process.
Additional help :
This mentions feedback on the current testing of the beta version.
",Toad-Hall,false,1,0,https://support.mozilla.org/questions/1419367 1592926,1419367,2023-07-26 05:47:55 -0700,2023-07-26 05:47:55 -0700,"no it's not supported by ver 115.0.1??? i also don't know what i'm supposed to do with it?? download it?? how do i attach it to thunderbird?? i don't design these programs i just use them & complain about them, thanks for working with me
",joanlozier,false,0,0,https://support.mozilla.org/questions/1419367 1592921,1419367,2023-07-26 05:39:33 -0700,2023-07-26 05:39:33 -0700,"",davidsk,false,1,0,https://support.mozilla.org/questions/1419367 1592923,1419369,2023-07-26 05:42:16 -0700,2023-07-26 05:42:16 -0700,"If you are trying to access an email account, you need to get the password from your email provider. If Thunderbird is refusing to start, sending a message that you need to enter a Primary password, that indicates that the owner of the account put a password on Thunderbird and that must be entered before Thunderbird will allow access to accounts. Let us know if more information is needed. Thank you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419369 1593169,1419371,2023-07-27 04:40:51 -0700,2023-07-27 04:40:51 -0700,"I can only suggest options, as others here may have extra knowledge for that domain. My suggestions are this: - be sure entire email address, including the @domainname, is used - change connection to STARTTLS and try that - then change to SSL/TLS and try that - then try switching port to 465 for both options
The issue we see here is that many email hosts are changing requirements for higher security and that is not always being given to their own tech support staff. People post that they could access mail one day and not the next, even with no other changes. Anyway, try the above and we can go from there.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419371 1593044,1419371,2023-07-26 14:04:22 -0700,2023-07-26 14:04:22 -0700,"Is this the information you asked for?
Server name: smtp-server.nycap.rr.com Port 587 Connection security: None Authentication method: Password, transmitted insecurely Username: (not going to post this information)
I was able to send an email from this account using webmail, so that's why I think the problem is with Thunderbird. The error message offers the option to enter a new password. I looked at the password being used in settings and it is the same as it has always been.
",bparker38,false,0,0,https://support.mozilla.org/questions/1419371 1592973,1419371,2023-07-26 09:41:08 -0700,2023-07-26 09:41:08 -0700,"I won't say you're wrong, but it should be verified. Thunderbird just sends the info provided in requesting mail and reports back any error messages. if you please post the exact settings you have for the SMTP server, possibly someone here who is familiar with the server can advise. Thanks.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419371 1593796,1419376,2023-07-30 04:23:13 -0700,2023-07-30 04:23:13 -0700,Are you showing unread messages only? Try View (Alt-V) - Threads - All
,christ1,false,0,0,https://support.mozilla.org/questions/1419376 1593185,1419377,2023-07-27 06:57:30 -0700,2023-07-27 06:57:30 -0700,"Gracias. Estaba tratando de exportarlas con ""todas las libretas de direcciones"". De todas formas hay multitud de tutoriales que te llevan a ""herramientas->exportar"" por eso entiendo que era una opción que antes era posible.
",amolina1,false,0,0,https://support.mozilla.org/questions/1419377 1593109,1419377,2023-07-26 19:55:53 -0700,2023-07-26 21:03:58 -0700,"Hola, Adjunte una imagen donde se observa muchas opciones para exportar la libretas de direcciones (TB 102.13.x) Saludos
",pcp04,false,1,0,https://support.mozilla.org/questions/1419377 1593159,1419381,2023-07-27 04:01:09 -0700,2023-07-27 04:01:09 -0700,"Thanks for sharing. Yes, your approach, while it may take longer, will assure you of a clean installation. I was glad to assist.
",davidsk,false,1,0,https://support.mozilla.org/questions/1419381 1593151,1419381,2023-07-27 03:23:59 -0700,2023-07-27 03:23:59 -0700,"Thanks David I have tried to find this vgu647a3n profile many times and have failed !! It isn't listed in the huge downloads file, a search doesn't find it, but Thunderbird works.
I think I have a clue as to what might have happened, some 18 months or 2 years ago (possibly !) I upgraded this machine with a SSD and used Acronis to ""clone"" the HD to the SSD.
Because Thunderbird does things oddly, some transfer software cannot handle (I have asked some suppliers), I suspect this was an Acronis work-round.
I am thinking therefore it may well be best to simply manually regenerate my three T/bird account connections in the new Win 11 machine, they are quite simple, then hopefully just transfer the address book alone which could even be done manually if I had to, it is not large.
This would make a T/bird installation normal as expected and not the convoluted and impenetrable system it presently is; if I have to, I can always refer back to the old machine to review any of the older mails. It is what I initially had in mind until I read how apparently simple is is to transfer the whole lot as-is not knowing the convoluted mess that was extant.
I am somewhat embarrassed now in wasting your time but hugely appreciate the kind and prompt attention to the query, a big thanks for the assistance.
Best wishes
Richard.
",notton,false,0,0,https://support.mozilla.org/questions/1419381 1593019,1419381,2023-07-26 12:18:46 -0700,2023-07-26 12:18:46 -0700,"I agree. The other profile looks like it should be the default. This puzzles me. If no one uses it but you, then I have no idea what happened. It might be interesting to view the dates in the vgu647a3 profile to see how recently it may have been used.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419381 1593017,1419381,2023-07-26 12:13:14 -0700,2023-07-26 12:13:14 -0700,"Thanks, I'll give it a try and let you know. There's no way I would have known how to do that shift and placement and the machine has never been out of my possession !!
It will be a little while now, end of the day here.
Many thanks for the attention and effort which is greatly appreciated.
",notton,false,0,0,https://support.mozilla.org/questions/1419381 1592995,1419381,2023-07-26 10:34:54 -0700,2023-07-26 10:34:54 -0700,"Ok, since you confirmed the profile, you now know that it is in a non-typical location and had to have been placed there intentionally. To move to new machine, - exit TB on that machine - copy that folder to a USB stick - install TB on new machine - click tools>import>import from another machine and click the USB stick
sometimes that doesn't work. If so, here is another option: - copy the USB folder anywhere on PC, giving any name you wish. - install TB and exit click windows key and 'r' key and enter thunderbird.exe -P and press enter This launches the Thunderbird profile manager Click create profile, then click next, then click to create a name, such as PROFILEHERE, and then click the button to locate and select the profile wherever you placed it Continue to finish and start Thunderbird
",davidsk,false,0,0,https://support.mozilla.org/questions/1419381 1592979,1419381,2023-07-26 09:54:25 -0700,2023-07-26 09:54:25 -0700,It's this:
C:\Users\R-LT-NOVA\Downloads\tfr data
I have tried to take a screen shot in explorer of the listing to post here but I cannot.
There are 17 folders and 81 other files.
,notton,false,0,0,https://support.mozilla.org/questions/1419381 1592966,1419381,2023-07-26 09:23:42 -0700,2023-07-26 09:23:42 -0700,"What is the profile you see when you click help>moretroubleshootinginformation, scroll down to profiles and click 'openfolder'? Is it the vgu647a3.default? or the tfr data? And the profile is not called 'profile.'
",davidsk,false,0,0,https://support.mozilla.org/questions/1419381 1592947,1419381,2023-07-26 07:35:33 -0700,2023-07-26 07:35:33 -0700,"Thanks David,
However, that simply points to the reference I made.
Profile: default Default Profile no Root Directory C:\Users\R-LT-NOVA\AppData\Roaming\Thunderbird\Profiles\vgu647a3.default Local Directory C:\Users\R-LT-NOVA\AppData\Local\Thunderbird\Profiles\vgu647a3.default Profile: Richard This is the profile in use and it cannot be deleted. Default Profile yes Root Directory C:\Users\R-LT-NOVA\Downloads\tfr data
The tfr data list is huge ! I was hoping to simply copy the profile to a stick and copy it into a new machine, but it has beaten me so far.
There is nothing in tfr data called profile either.
",notton,false,0,0,https://support.mozilla.org/questions/1419381 1592943,1419381,2023-07-26 07:16:46 -0700,2023-07-26 07:16:46 -0700,"The profile is normally in the ...appdata\roaming\thunderbird\profiles folder, but it may have been moved. You can easily verify where your profile is click help>moretroubleshootinginformation, scroll down to profiles and click 'about:profiles' to see the exact location. To 'look' at the profile, click help>moretroubleshootinginformation and scroll down to 'profile folder' and click 'open folder'. That will open the folder in Windows File Explorer and you can see the location of the profile. After confirming the real profile, I suggest - exit thunderbird (important) - copy the profile to a USB stick - install thunderbird on new PC - use the tools>import>import from another machine to install the profile from USB stick.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419381 1593794,1419383,2023-07-30 04:20:46 -0700,2023-07-30 04:20:46 -0700,"https://support.mozilla.org/kb/message-threading-thunderbird
",christ1,false,0,0,https://support.mozilla.org/questions/1419383 1593793,1419385,2023-07-30 04:19:11 -0700,2023-07-30 04:19:11 -0700,What is your anti-virus software?
,christ1,false,0,0,https://support.mozilla.org/questions/1419385 1593432,1419387,2023-07-28 06:48:11 -0700,2023-07-28 06:48:11 -0700,"I've created a bug report: https://bugzilla.mozilla.org/show_bug.cgi?id=1845934
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1419387 1593423,1419387,2023-07-28 06:31:21 -0700,2023-07-28 06:31:21 -0700,"RLLC said
Something interesting. I use UNIFIED INBOX. If I check just one email address then all new messages are shown at the bottom of the queue as it always has but if I use UNIFIED then Thunderbird will open with oldest email highlighted at the top of the list
That's really helpful, so basically this issue presents itself in the 'Unified' folder.
I've got beta 116.0b7 running with an imap gmail account. As I've only got the one account I'm not using Unified. I have 'Sort by' > 'Date' > 'Descending' > 'Unthreaded' meaning newset at top.
I switched on 'View > Folders > 'Unified' so it appears below 'All' folders in Folder Pane. I noticed the following. Unified Inbox has newest at the bottom so I checked 'Sort by' on that 'Unified Inbox' and it says 'Sort by' > 'Date' > 'Ascending' > 'Unthreaded' I also see a load of column headers which are like a default set and not the ones I prefer to use nor displayed in the order I prefer.
Selected the mail account Inbox subfolder and I see the settings I had set up. I also see all the column in the order I prefer. Sort by' > 'Date' > 'Descending' > 'Unthreaded'
I had to select the Unified Inbox and reset to 'Sort by' to my desired setting. But in my case this worked, Unified Inbox now has new mail at top and focus at top.
I noticed it is impossible to use the ordinary Inbox and then use column header options to apply to all 'Unified' folders regarding the column choice or the sort by view choice. It's also not possible to do this just for Unified folders. So that is something to look at as well.
So this looks like whatever is set for Sort by when using 'All', the opposite is applied to 'Unified' folders.
Did another test altering settings to replicate what you use. Set all my normal folder in 'All' view to sort by Date Ascending Unthreaded - like you. Set 'Unified' Inbox folder the same. Unselected the View > Folders > Unified. REstarted Thunderbird.
All my normall folders still have Date Ascending Unthreaded Enabled the 'Unified' view Checked Unified Inbox. It has Date Ascending Unthreaded which is desired, but the focus is at the top.
I do believe I've managed to recreate the same problem as you. This does not fix your issue, but it means I can present a bug with full instructions on how to replicate it and that's what the bug people like - good info on how to replicate.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1419387 1593391,1419387,2023-07-28 01:07:51 -0700,2023-07-28 01:07:51 -0700,Something interesting. I use UNIFIED INBOX. If I check just one email address then all new messages are shown at the bottom of the queue as it always has but if I use UNIFIED then Thunderbird will open with oldest email highlighted at the top of the list
,RLLC,false,1,0,https://support.mozilla.org/questions/1419387 1593260,1419387,2023-07-27 11:03:30 -0700,2023-07-27 11:03:30 -0700,Thanks I started in Troubleshooting mode will add-ons disabled- same problem Only add-on is a language tool to check spelling. Thank you for trying to help!
,RLLC,false,0,0,https://support.mozilla.org/questions/1419387 1593250,1419387,2023-07-27 10:32:46 -0700,2023-07-27 10:32:46 -0700,"OK. I'll have to see if I can locate a reported bug.
In the meantime, do you have any addon extensions ? If yes, what are they ?
Do you still have same issue if you restart Thunderbird in Troubleshoot Mode ?
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1419387 1593011,1419387,2023-07-26 11:48:02 -0700,2023-07-26 11:48:02 -0700,Thanks Toad-Hall I have done all that but when Thunderbird opens it goes to the top message irrespective of the DATE. I sort in Ascending order but when I open Thunderbird it highlights the email at the top of the list irrespective of the date. I want the newest email at the bottom of the list to be highlighted when I open Thunderbird
,RLLC,false,0,0,https://support.mozilla.org/questions/1419387 1592970,1419387,2023-07-26 09:33:10 -0700,2023-07-26 09:33:10 -0700,"Clicking on 'Date' column header will reverse whatever is the current view.
New mail at the top means it's much easier to locate. That means the list is sorted in Descending order. If you want new mail at the bottom of list then you need to sort in Ascending order. Please check whether you want 'threaded' or Unthreaded view, because by default you may discover 'threaded' is set up by default which means new mail within a thread is not necessarilly very obvious.
check you have the following: Select 'Folder' View > Sort by > Set up to use: 'Date', 'Ascending' and 'Unthreaded' (or 'Threaded' if desired)
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1419387 1593449,1419389,2023-07-28 08:24:19 -0700,2023-07-28 08:24:19 -0700,ok grazie
certo che trovare una vera alternativa a outlook per uso aziendale è veramente difficile. Ne sto provando tanti ma senza molto successo
,marketing86,false,0,0,https://support.mozilla.org/questions/1419389 1593444,1419389,2023-07-28 08:11:49 -0700,2023-07-28 08:11:49 -0700,Che io sappia no. Per la sincronizzazione sarebbe necessario un server che si occupi di fare da ponte tre le due installazioni di Thunderbird. Ed un servizio del genere ha dei costi...
,@next,false,0,0,https://support.mozilla.org/questions/1419389 1593407,1419389,2023-07-28 02:30:09 -0700,2023-07-28 02:30:09 -0700,grazie
non c'è modo per sincronizzarle in automatico? neanche con un plug-in?
,marketing86,false,0,0,https://support.mozilla.org/questions/1419389 1593401,1419389,2023-07-28 01:38:27 -0700,2023-07-28 01:38:27 -0700,"Beh parlavi di exchange...
Comunque, forse manualmente si può fare come spiegato in queste discussioni
no, non ho microsoft o outlook.com
non esiste quindi un metodo per sincronizzare le categorie/etichette su due thunderbird distinti?
intendo come si fa con outlook quando contrassegni i messaggi o li categorizzi
",marketing86,false,0,0,https://support.mozilla.org/questions/1419389 1593390,1419389,2023-07-28 00:51:28 -0700,2023-07-28 00:51:28 -0700,"Non ho idea, se ho capito cosa intendi, è una domanda che dovresti porre a Microsoft. Di base le categorie di Thunderbird sono valide solo localmente sul tuo computer. Non usando Outlook.com non so dirti di più.
",@next,false,0,0,https://support.mozilla.org/questions/1419389 1593388,1419389,2023-07-28 00:13:54 -0700,2023-07-28 00:13:54 -0700,"no, intendo quando assegni dei colori alle email su thunderbird
capito cosa intendo?
",marketing86,false,0,0,https://support.mozilla.org/questions/1419389 1593198,1419389,2023-07-27 07:51:37 -0700,2023-07-27 07:51:37 -0700,"Cosa intendi per ""categorie""? È una caratteristica delle caselle Outlook.com o Gmail?
",@next,false,0,0,https://support.mozilla.org/questions/1419389 1593726,1419391,2023-07-29 19:52:21 -0700,2023-07-29 19:52:21 -0700,"christian.d.ruf said
Amazing!
Really, what is amazing? That you converted your new topic to one that had an answer in less than 2 minutes from initial posting? Or that your only response was from you because the topic was not ""new"" two minutes after it was posted?
Have you actually closed the apple colour selector after making your choice. That was a significant cause of folk complaining that colour selections did not work on apple devices around the time of the topic you tagged. Apparently they though that they could just leave it open, so the new selection never got passed to Thunderbird to use.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419391 1593547,1419391,2023-07-28 18:56:46 -0700,2023-07-28 18:56:46 -0700,Amazing!
,christian.d.ruf,false,0,0,https://support.mozilla.org/questions/1419391 1592953,1419391,2023-07-26 08:37:49 -0700,2023-07-26 08:37:49 -0700,macOS 13.4.1 Thunderbird 102.13.0 (64-bit)
,christian.d.ruf,false,0,0,https://support.mozilla.org/questions/1419391 1593797,1419398,2023-07-30 04:24:46 -0700,2023-07-30 04:26:12 -0700,Ah! I had to scroll down! Otherwise Crtl+U to copy them all and paste into Spam Cop (reminder to self)
,Tombarkas,false,0,0,https://support.mozilla.org/questions/1419398 1593792,1419398,2023-07-30 04:18:04 -0700,2023-07-30 04:18:04 -0700,I have View Headers/All switched on
Doesn't that that show the full header when opening a message?
,christ1,false,1,0,https://support.mozilla.org/questions/1419398 1593482,1419402,2023-07-28 11:51:33 -0700,2023-07-28 11:52:12 -0700,"I'm not sure if the Thunderbird-102-compatible version of ImportExportTools NG has this facility, so you'll have to check as follows:
1. Open Thunderbird's menu and go to Add-ons and Themes. Click the wrench (spanner) icon next to ImportExportTools NG to open its options dialog.
2. Switch to the Filenames tab.
3. Under the Attachment Folder Names section, right next to the Attachment Folders field, do you see a white question mark circled in orange?
",stancestans,false,0,0,https://support.mozilla.org/questions/1419402 1593440,1419402,2023-07-28 07:39:49 -0700,2023-07-28 07:51:50 -0700,"Hello Stans, thanks for the idea. I am currently using Thunderbird 102.13.0 (I decided to wait for the brand new Thunderbird to be available in Ubuntu repositories).
EDIT: I tried to do something with ImportExportTools NG but I can not find a way to save single emails and attachments with it. Export the whole folder and then find the attachments?
",gregor12,false,0,0,https://support.mozilla.org/questions/1419402 1593236,1419402,2023-07-27 10:13:33 -0700,2023-07-27 10:13:33 -0700,"The inbuilt Save as facility is not available for saving multiple attachments, unlike saving multiple messages to files. The Save all facility for attachments lacks the auto-increment-numbering that the Save as facility offers. You could share that idea here https://connect.mozilla.org. Alternatively, the ImportExportTools NG add-on seems to support extended naming options for both messages and attachments. Let me know what version of Thunderbird you're running.
",stancestans,false,1,0,https://support.mozilla.org/questions/1419402 1593046,1419402,2023-07-26 14:08:25 -0700,2023-07-26 14:08:25 -0700,"No, they do not have unique names. All 50 attachments in each mail have the same file name, that's the problem which Thunderbird can't handle by itself (like automatically adding numbers to the file names).
Interesting, Thunderbird handles the same problem very well when I save multiple emails to files (""save as…"") and it happens that 2 or more mails have the exact same subject and time (which the file name is made of), then the second file will have ""-2"" at the end of the filename before the dot, the third ""-3"" and so on.
The reason why those attachments that I received have the same name and why the sender can't just change them is secondary. The attachments are emails forwarded as attachments, which all have the same subject thus the same file name.
",gregor12,false,0,0,https://support.mozilla.org/questions/1419402 1593018,1419402,2023-07-26 12:13:49 -0700,2023-07-26 12:13:49 -0700,"The sender could rename the files before attaching them. I don't see how Gmail has anything to do with this.
No matter, you could change Thunderbird's settings so that it always asks where to save the attachments. That option is in Settings > Files & Attachments. When you select Save all, it will ask for a location to save those files. You will then be able to choose a different location for each message that you want to save the attachments from. For example; Message 1 with 50 attachments saved in Folder 1, Message 2's attachments in Folder 2 etc. I am assuming that the attachments in any given message have unique names.
",stancestans,false,0,0,https://support.mozilla.org/questions/1419402 1593164,1419410,2023-07-27 04:18:33 -0700,2023-07-27 04:18:33 -0700,"If you are using ver 102, it may just be the absence of the menu bat. Click the alt key and see if menu bar appears. If it does, then click view on the menu and select menu bar. When clicking 'reply', click View and select the option for mail toolbar. I am now on 115 and cannot be explicit, but I think this info may suffice.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419410 1593023,1419410,2023-07-26 12:43:36 -0700,2023-07-26 16:23:59 -0700,"Remember Thunderbird connects to the ""Real"" email service provider - it by itself can't email if it doesn't have access to the Email provider site. Did you verify all the POP3/IMAP settings match the email service provider settings to connect.
",Dropa,true,0,1,https://support.mozilla.org/questions/1419410 1593043,1419412,2023-07-26 13:51:07 -0700,2023-07-26 13:51:07 -0700,It will help if you post information on your SMTP server settings and any error messages you receive.
,davidsk,false,0,0,https://support.mozilla.org/questions/1419412 1593467,1419413,2023-07-28 10:30:44 -0700,2023-07-28 10:31:41 -0700,Just click on the tbird. not automatically
,GeneWo,false,0,0,https://support.mozilla.org/questions/1419413 1593348,1419413,2023-07-27 17:38:11 -0700,2023-07-27 17:38:11 -0700,"That begs the question. How do you start Thunderbird? A custom path would be my guess, but custom how and why!
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419413 1593047,1419413,2023-07-26 14:18:02 -0700,2023-07-26 14:18:02 -0700,Every time I try to email a link from firefox this error comes up? Thunderbird profile cannot be loaded.
,GeneWo,false,0,0,https://support.mozilla.org/questions/1419413 1593818,1419416,2023-07-30 06:16:50 -0700,2023-07-30 06:16:50 -0700,These kind of terse answers are useless. What were you doing? What happened?
,christ1,false,0,0,https://support.mozilla.org/questions/1419416 1593813,1419416,2023-07-30 05:50:37 -0700,2023-07-30 05:50:37 -0700,just brings up a menu
,buddynfo1,false,0,0,https://support.mozilla.org/questions/1419416 1593791,1419416,2023-07-30 04:13:59 -0700,2023-07-30 04:13:59 -0700,You can tell Thunderbird to show unread messages only. View (Alt-V) - Threads - Unread
,christ1,false,0,0,https://support.mozilla.org/questions/1419416 1593485,1419418,2023-07-28 11:53:14 -0700,2023-07-28 11:53:14 -0700,"If the Apple can create an export file, either CSV, LDIF, or vcard (vcf), then you can import. Use tools>import>import from a file>import address books> and then select the format. I believe strongly that, since these are universal formats, that Apple exports in at least one of them.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419418 1593474,1419418,2023-07-28 10:53:40 -0700,2023-07-28 10:53:40 -0700,"Thanks David.
If you click an address, does it show properly?
I have no email addresses to click in Thunderbird's MacOS X Address Book or All Address Books. They both contain names, phone numbers and postal addresses. In other words, they look exatly like the Contacts file. Why would the Contact file come over to Thunderbird when I download Thunderbird to the new iMac (rather than the address books from other computers)? Thunderbird's Collected Addresses is accumulating the addresses of senders that I reply to. Thunderbird's Personal Address Book contains the address of emails sent to me if I click on them and choose Add to Address Book.
If you highlight a different addressbook, does the display change to show the name of the other addressbook?
See above for what I see in all of Thunderbird's address books.
If you click the dropdown menu immediately to the right of the addressbook's search box and tick 'table layout' at the bottom, do you see the proper email addresses?
I see what I have described above.
Please understand, if there is a problem, I do not have the solution. My hope in these questions is to see if the content is really there but the display is showing in which addressbook the address is stored. Thank you.
BTW in Select Columns to Display, I'e checked EMail Addresses, but it's column in Table layout is blank.
Is there a way to copy the email addresses from one of my other computers (cut and paste), say the Apple laptop or import an address book from it?
Susan
",susan.j.eggers,false,0,0,https://support.mozilla.org/questions/1419418 1593182,1419418,2023-07-27 06:30:38 -0700,2023-07-27 06:30:38 -0700,"If you click an address, does it show properly? If you highlight a different addressbook, does the display change to show the name of the other addressbook? If you click the dropdown menu immediately to the right of the addressbook's search box and tick 'table layout' at the bottom, do you see the proper email addresses?
Please understand, if there is a problem, I do not have the solution. My hope in these questions is to see if the content is really there but the display is showing in which addressbook the address is stored. Thank you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419418 1593789,1419419,2023-07-30 04:11:31 -0700,2023-07-30 04:11:31 -0700,"https://support.mozilla.org/kb/hyperlinks-in-messages-not-working
",christ1,false,0,0,https://support.mozilla.org/questions/1419419 1593036,1419421,2023-07-26 13:21:35 -0700,2023-07-26 13:21:35 -0700,"My Mistake, it's ok. please delete.
",bmazak,false,0,0,https://support.mozilla.org/questions/1419421 1593129,1419424,2023-07-26 23:49:37 -0700,2023-07-26 23:51:10 -0700,"Nastavujete správne hodnoty pri vytváraní účtu?: Volny.cz IMAP Server imap.volny.cz IMAP port 993 IMAP security SSL IMAP username your-email@volny.cz IMAP password Your Volny.cz password
Na volny.cz majú veľmi často výpadky služby - až niekoľko dní po sebe. Odporúčam zriadiť si emailovú schránku na gmail.com - za ostatných 15 rokov som pozoroval výpadok asi iba 2x na niekoľko desiatok minút.
",Ansamb,false,0,0,https://support.mozilla.org/questions/1419424 1593157,1419428,2023-07-27 03:51:47 -0700,2023-07-27 03:51:47 -0700,Please post settings for your Cox SMTP server. That may help.
,davidsk,false,0,0,https://support.mozilla.org/questions/1419428 1594779,1419431,2023-08-03 09:17:58 -0700,2023-08-03 09:19:16 -0700,"re :Is it possible that TB stores some of the older messages in a different place No
Suggest you post some images so we can see actual folder and file structure. Make sure all details are shown - columns: name, type, size, modified date Make sure we can see the folder hierachy so we know what we are looking at and where it is.
In this location: C://Users/username/Appdata/Roaming/Thunderbird post a series of jpeg images that show: Contents of 'Thunderbird' folder contents of 'Profiles' folder contents of 'profile name' folder eg: fgbmgnqz.default - you may need to post several images
click on 'Mail' folder click on pop account name folder - post image of contents.
What version of Thunderbird were you using on old Windows PC ? What version of Thunderbird have you installed on new Windows PC ? It is advised that you use the same version, so this info is important.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1419431 1594653,1419431,2023-08-02 19:27:27 -0700,2023-08-02 19:27:27 -0700,Any other ideas/suggestions?
I really want to find a way to resolve this it is preventing me from fully working with TB...
Iddo
,zorg44,false,0,0,https://support.mozilla.org/questions/1419431 1594203,1419431,2023-07-31 19:32:03 -0700,2023-07-31 19:32:03 -0700,"Thanks for trying to help me solve this - I am still not sure what is going on and this drives me nuts.
I tried to look around the TB folder David - honestly, the hierarchy is so complex it is very hard to find anything.
I was guessing it needs to be here: Thunderbird\Profiles\fgbmgnqz.default\Mail (b.t.w what is fgbmgnqz - this is not a name I gave this folder and it sounds like a strange name for software to give). Anyway, a lot of this folder and subfolders seems empty.
Is it possible that TB stores some of the older messages in a different place and this is why when I copied supposedly everything (all of the TB folder - it only copied some of the stuff? how can I check that?
Toad-Hall - I tried your method (I removed both folders and put the backup where the TB folder was on roaming). Nothing (many of the older mails are still missing - and the second I closed and re-opened TB I got duplicate folders - @#$@#$).
What is going on here!?
Iddo
",zorg44,false,0,0,https://support.mozilla.org/questions/1419431 1593822,1419431,2023-07-30 06:49:41 -0700,2023-07-30 06:49:41 -0700,"just to be clear - I removed TB and deleted the TB folder from roaming and then re-installed opened TB once (maybe I shouldn't have done that?) and closed it
No running it once just creates a new profile.
Now you have exited Thunderbird you do this: Suggest you get rid of the Windows cache as it may be causing a problem in your case.
Windows just uses that for a cache so later it will recreate the necessary files.
You should not be using that program as it is decades old and has not been maintained even the author does not advise you use it.
Now start Thunderbird.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1419431 1593821,1419431,2023-07-30 06:48:12 -0700,2023-07-30 06:48:12 -0700,"A little detective work may help. I suggest browsing the backed up profile in Windows File Explorer to confirm what is and isn't there. Copying and reinstalling do nothing if the data is gone. If everything looks good, then I suggest deleting the c:\users\<yourid>\appdata\roaming\thunderbird folder and then copying your backed up thunderbird folder in. That should, at minimum, eliminate duplicates. Now start TB and see what's there.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419431 1593817,1419431,2023-07-30 06:13:10 -0700,2023-07-30 06:13:10 -0700,"Hi again, Well, I followed the instructions and got back to exactly the same situation: 1. many of the older folders are empty. 2. After I retarded TB I got many duplicate (empty) folders (see attached - it's in Hebrew but you can get the point).
What is going on here? how can it be that I copied exactly what was on the older computer (I re-copied everything again for this one) and still ended up with a LOT of missing content and now these duplicate empty folders?
I am really trying to understand how to solve this - I can't lose thousands of e-mails...
Iddo
",zorg44,false,0,0,https://support.mozilla.org/questions/1419431 1593201,1419431,2023-07-27 07:57:27 -0700,2023-07-27 07:57:27 -0700,Thanks. I'll try this and report it tomorrow.
,zorg44,false,0,0,https://support.mozilla.org/questions/1419431 1593200,1419431,2023-07-27 07:55:13 -0700,2023-07-27 07:55:13 -0700,"The profile and data are in c:\users\<yourid>\appdata\roaming\thunderbird. If you delete that folder, all will be gone. Thunderbird will need to be reinstalled and will recreate a dummy setup. Otherwise, Thunderbird will not start. At that time, if you have the ...appdata\roaming\thunderbird backup, you can copy it there and should be okay. That backup must have been done when TB was not running. if the old PC is still available, you may need to recreate the backup if unsure.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419431 1593188,1419431,2023-07-27 07:23:36 -0700,2023-07-27 07:23:36 -0700,"Hi David, Many thanks for the answer.
I thought that this is what I did.
Maybe I should have never opened TB before I did this or maybe I should not have done the MOZbackup thing. But I thought it all didn't matter since I deleted all accounts using the TB profile manager (thunderbird -P command) - I am not sure what it really does though - maybe I need to find a way to completely delete this install and all the data from this new computer and re-install everything again - is there a way to ensure that I 100% remove anything TB from my win 10 system?
Iddo
",zorg44,false,0,0,https://support.mozilla.org/questions/1419431 1593162,1419431,2023-07-27 04:13:14 -0700,2023-07-27 04:13:14 -0700,"If there is an option to start over, my suggestion is to copy the c:\users\<yourid>\appdata\roaming\thunderbird to a USB stick. Then, after installing TB on new pc and exiting, to copy the USB to c:\users\<yourid>\appdata\roaming. That will overwrite the default profile created during installation and will be exactly as it was on old PC.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419431 1593787,1419434,2023-07-30 04:06:23 -0700,2023-07-30 04:06:23 -0700,What is your anti-virus software?
,christ1,false,0,0,https://support.mozilla.org/questions/1419434 1593125,1419436,2023-07-26 23:21:29 -0700,2023-07-26 23:21:29 -0700,Install the addon Remove duplicates Change addons options
,lampkaravshops,false,1,0,https://support.mozilla.org/questions/1419436 1593158,1419449,2023-07-27 03:55:01 -0700,2023-07-27 03:55:01 -0700,"After the update, were you prompted to enter an email address when you started Thunderbird? If so, the update possibly 'forgot' where the profile is. click help>(more)troubleshootinginformation, scroll down to 'profile' and click 'about:profile' and see if there is more than one profile listed. The inactive profile may be the one you want.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419449 1593562,1419452,2023-07-28 20:56:38 -0700,2023-07-28 20:56:38 -0700,"Hola Según este reporte podría haber un complemento que es incompatible: https://bugzilla.mozilla.org/show_bug.cgi?id=1844469 Podrias probar desactivando todos los complementos, reiniciar el Thundebird y volver a probar los mensajes en conversación. Saludos
",pcp04,false,1,0,https://support.mozilla.org/questions/1419452 1593183,1419453,2023-07-27 06:32:58 -0700,2023-07-27 06:32:58 -0700,Just mark it resolved and it will be removed. Thank you.
,davidsk,false,1,0,https://support.mozilla.org/questions/1419453 1593126,1419453,2023-07-26 23:22:34 -0700,2023-07-26 23:22:34 -0700,I thought I’d forgotten to post this - how do I delete a question?
,Tombarkas,false,0,0,https://support.mozilla.org/questions/1419453 1593559,1419454,2023-07-28 20:33:51 -0700,2023-07-28 20:33:51 -0700,"Hola Enric,
Abres el correo y en la barra arriba a la derecha esta el botón ""Mas"" -> Convertir->Tarea Ver imagen adjunta.
Si se ha resuelto la consulta agradeceríamos marcar como solucionada para que sirva a otros usuarios. ¡Gracias!
Szia! 3 napig nem tudtam megnézni a bejött üzeneteket. Csak a támogatásról szóló felület jött be. Ebből arra következtettem, hogy fizetség nélkül nem használhatom a programot. Az üzenetemre válaszoltál és akkor jöttek be az e-mailek. Szívesen támogatom a Thunderbirdet, de utalni csak bankszámláról tudok. Remélem a jövőben nem lesz probléma. Köszönöm a segítséget, kérek egy elérhetőségi címet. csorimari@t.online,hu
",csorimari,false,0,0,https://support.mozilla.org/questions/1419456 1593134,1419456,2023-07-27 01:30:44 -0700,2023-07-27 01:30:44 -0700,"Szia!
Szögezzük le, hogy két teljesen külön dologról van szó, nincs közük egymáshoz. Az adományozás teljesen önkéntes, nem lesz tőle jobb vagy rosszabb a program.
Mit jelent az, hogy nem működik? Ez pontosan miben nyilvánul meg?
Üdv, Balázs
",meskobalazs,false,0,0,https://support.mozilla.org/questions/1419456 1593174,1419459,2023-07-27 05:10:18 -0700,2023-07-27 05:10:18 -0700,My earlier response explained how to get it back into Thunderbird.
,davidsk,false,0,0,https://support.mozilla.org/questions/1419459 1593173,1419459,2023-07-27 05:09:12 -0700,2023-07-27 05:09:12 -0700,Thanks David. I have just looked there and the profile was updated today so it may be too late to restore the lost profile. I do have data in the original SBD file I just dont know how to get it back into Thunderbird. Using a third party program I have managed to save it as a PST file but can only open this in Outlook. Can i import this to Thunderbird? thanks again.
,stuartmyers36,false,0,0,https://support.mozilla.org/questions/1419459 1593172,1419459,2023-07-27 04:58:44 -0700,2023-07-27 04:58:44 -0700,"Okay, it sounds like the person just copied your old mail message folder, as thunderbird does have sbd folders. Since you changed email providers, I suggest you start over, creating an account with new provider. To salvage that sbd folder, you can try this: - exit thunderbird - locate your local folders folder in the profile. That is at c:\users\<yourid>\appdata\roaming\thunderbird\<yourprofilename>\Mail\Local Folders - copy the sbd folder there and restart thunderbird. the folder may now be visible.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419459 1593171,1419459,2023-07-27 04:52:00 -0700,2023-07-27 04:52:00 -0700,"Hi David Not sure how I saved them as such, I followed the instructions of a 'tech expert', but I think it was using the thunderbird export menu, although it does not look familiar when I tried today. I searched for what is an SBD. file and this is what I found
'.sbd is not a file. It is a directory where your downloaded email messages are stored in files. Each file in that directory represents an e-mail sub directory ie. Inbox, Sent or Drafts ... etc.
Each e-mail account you configure in Thunderbird will have its own .sbd directory.'
I tried Importing from this folder but I was unable to do anything. thanks for your reply.
",stuartmyers36,false,0,0,https://support.mozilla.org/questions/1419459 1593156,1419459,2023-07-27 03:42:30 -0700,2023-07-27 03:42:30 -0700,I don't know what an Sbd file is. How did you back up the profile?
,davidsk,false,0,0,https://support.mozilla.org/questions/1419459 1593800,1419464,2023-07-30 04:31:18 -0700,2023-07-30 04:31:18 -0700,"Many email providers are increasing security checks, so there may be something that needs to change in your settings. Possibly, if you post a screenshot of your SMTP settings, someone here may have suggestions.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419464 1593768,1419464,2023-07-30 02:40:21 -0700,2023-07-30 02:40:21 -0700,"Thanks for your suggestions David, but my SMPT server settings are provided properly.
It's a complete mistery for my, I hope you, our someone else in this forum can help me out with this issue
Thanks in advance, P.Rensel
",prensel,false,0,1,https://support.mozilla.org/questions/1419464 1593154,1419464,2023-07-27 03:41:09 -0700,2023-07-27 03:41:09 -0700,The key word here is 'relay.' The server cannot authenticate either your sending email id or the recipient id. I suggest you check your SMTP server setting to see if you have provided proper email address.
,davidsk,false,0,0,https://support.mozilla.org/questions/1419464 1593184,1419475,2023-07-27 06:46:38 -0700,2023-07-27 06:46:38 -0700,Sorry -- found the problem. When upgrading Thunderbird had removed itself from the Windows Defender Firewall and didn't replace itself. I added it back to the list of apps allowed through the firewall and it's fine now.
,HPG,false,0,0,https://support.mozilla.org/questions/1419475 1593196,1419476,2023-07-27 07:50:06 -0700,2023-07-27 07:50:06 -0700,La casella è configurata come IMAP o come POP3? Se IMAP potrebbe essere normale nel senso che Thunderbird ricostruisce la struttura delle cartelle che legge sul server
,@next,false,0,0,https://support.mozilla.org/questions/1419476 1593194,1419477,2023-07-27 07:43:12 -0700,2023-07-27 07:43:12 -0700,"I agree. This was the biggest 'shot in the foot' I've ever encountered, but it is what it is. I've been told this decision will not be reversed. What I posted here at least addresses fixing it, and at the bottom of my reply is a step to set to unthreading as default on first installing Thunderbird.
This is the official (to my knowledge) documentation. Well worth the read https://support.mozilla.org/en-US/kb/message-threading-thunderbird
Here is my own documentation on threading, duplicating the above, but it may help: You need to highlight each folder and click View>sort by>unthreaded. If this applies to just a few folders, just repeat the process as necessary. If you have many folders or plan to add many new folders, you may wish a different approach, below:
More info: To change default for *new* folders, In config editor, you can change default that applies to NEW folders you set up: mailnews.default_view_flags 0=unthreaded
Config editor is available at Tools>settings>general and scroll to bottom right.
------------
To set many *existing* folders, follow these steps: (I creates a crude video that walks through the steps at
https://davidkirk.org/SettingDefaultFolderView.mp4 that demonstrates the following steps:
First, highlight a folder that you have set to unthreaded In the Message List view, in the column header, on the far right, open the options button that shows context menu. : At the very bottom is the option: -> ""Apply current view to..."" -> ""Folder and its children..."" -> Hover over an account -> In the next menu don't select a folder. Instead select the account name itself. -> Repeat the above for every account. ALSO, for future installations of Thunderbird, - install Thunderbird and exit prior to setting up accounts - create a simple text file with name of user.js with these lines: // Set default threading to UNthreaded ### <== this line is optional, just for documentation user_pref(""mailnews.default_view_flags"", 0); - copy the user.js file into the profile - now, when you start Thunderbird, unthreading will be the default. Problem solved. ",davidsk,false,0,0,https://support.mozilla.org/questions/1419477
1593190,1419478,2023-07-27 07:30:59 -0700,2023-07-27 07:30:59 -0700,"This looks like the same question I replied to. Please keep your issue to one thread. My suggestion is to use full email address, such as hklesserjr@cox.net (or whatever it is) and an authentication method. You might also try SSL/TLS. By keeping to one thread, others who see this can know the full story. Thank you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419478 1593378,1419481,2023-07-27 22:26:08 -0700,2023-07-27 22:26:08 -0700,V115 comes with a handy option to hide local folders. Nothing before that.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419481 1593292,1419486,2023-07-27 13:52:20 -0700,2023-07-27 13:58:30 -0700,"Hello there We have read the message. We try to help you.
Your files are partially rescued from your corrupted ssd? you also used Thunderbird tools.
your ssd has incorrectly obtained power? from your PC? This will need to be seen by a specialist.
you might be able to use ""recuva"" to partially rescue your files.
The more strange turns you try to make, the better the chance of losing this data completely. like compress and converse as you write.
Greetings
",googlethunderbird,false,0,0,https://support.mozilla.org/questions/1419486 1595886,1419488,2023-08-06 21:52:59 -0700,2023-08-06 21:52:59 -0700,"I still don't know how to downgrade back to what I was using before (102), which worked fine with my previous profile setup before 115 apparently modified it. I definitely don't want to go all the way back to 78. Maybe the trouble has to do with my custom file locations. I don't expect anyone to debug all the arcane customizing users do, especially with software that has accreted far beyond its original ideas, but I do expect to be able to keep working when I don't have time to upgrade my head because it's suddenly incompatible with my computer, which is why I think TB needs to back things up before it scrambles the files in an update, and make it easy for users to go back to what worked before.
",DentDePiranha,false,0,0,https://support.mozilla.org/questions/1419488 1595677,1419488,2023-08-06 05:57:51 -0700,2023-08-06 05:57:51 -0700,Thank you for your replies. I did downgrade. I wish that there were a way to get the visual appearance of the 102.x in the 115.x
,yelnock,false,0,0,https://support.mozilla.org/questions/1419488 1595532,1419488,2023-08-05 18:33:55 -0700,2023-08-05 18:33:55 -0700,"david said
This step often works to revert to prior release without starting from scratch, but no guarantees: Try: Exit Thunderbird if running. click windows key and 'r' key Enter: thunderbird.exe -P --allow-downgrade click on 'OK' But I don't recommend it. You will be stuck in 102, while 115 continues to improve with each release.
I don't like 115.1.0 and want to roll back to 102.13.0, which I was using before I upgraded. I tried the above and it opened version 78... That's not what I want. So I tried running the 102.13.0 setup executable ...102.13.0.exe, which I still have in my downloads folder. That seemed to install OK, but it refuses to run unless I use -P --allow-downgrade, and then I get version 78... again. It's complaining that 115.1.0 may have changed my profiles somehow to make them incompatible. What's going on here?
I think TB needs a more robust rollback sequence so those of us who need to keep working can do so without having to take time out to get used to some shiny new stuff we might not like every time somebody dumps it on us.
",DentDePiranha,false,0,1,https://support.mozilla.org/questions/1419488 1593321,1419488,2023-07-27 15:31:55 -0700,2023-07-27 15:31:55 -0700,Sorry about that! I forget that 102.10 sorts after 102.1 instead of after 102.9 on that list.
,jscher2000,false,0,1,https://support.mozilla.org/questions/1419488 1593256,1419488,2023-07-27 10:56:19 -0700,2023-07-27 10:56:19 -0700,"This looks to be the last release of Thunderbird in the 102 series.
No, the latest version in the 102 series is 102.13.1, and it's still supported. https://ftp.mozilla.org/pub/thunderbird/releases/102.13.1/
",christ1,false,0,0,https://support.mozilla.org/questions/1419488 1593249,1419488,2023-07-27 10:31:34 -0700,2023-07-27 15:32:19 -0700,"For your security, please do not use unofficial sources!
This looks to be the last release of Thunderbird in the 102 series. This is U.S. English. If you prefer a different locale, click the .. link above the file names to show the full list of locales/languages.
https://archive.mozilla.org/pub/thunderbird/releases/102.9.1/win64/en-US/
See next reply for the latest.
",jscher2000,false,0,0,https://support.mozilla.org/questions/1419488 1593240,1419488,2023-07-27 10:16:02 -0700,2023-07-27 10:16:02 -0700,"I did not try this yet, I have a fresh install on a new drive so I didn't know whether this would be a solution.
",yelnock,false,0,0,https://support.mozilla.org/questions/1419488 1593215,1419488,2023-07-27 08:55:21 -0700,2023-07-27 08:55:21 -0700,"This step often works to revert to prior release without starting from scratch, but no guarantees:
Try:
Exit Thunderbird if running. click windows key and 'r' key Enter: thunderbird.exe -P --allow-downgrade click on 'OK'
But I don't recommend it. You will be stuck in 102, while 115 continues to improve with each release.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419488 1593264,1419490,2023-07-27 11:09:36 -0700,2023-07-27 11:09:36 -0700,"It was a me-problem, in other words. Thank you very much! :-)
",mozilla419,false,0,0,https://support.mozilla.org/questions/1419490 1593263,1419490,2023-07-27 11:07:21 -0700,2023-07-27 11:07:21 -0700,"Go is on the Menu Bar (press Alt if it's hidden). Or, use Alt+Home.
",sfhowes,false,1,0,https://support.mozilla.org/questions/1419490 1593266,1419497,2023-07-27 11:11:54 -0700,2023-07-27 11:11:54 -0700,"Can it be recovered?
Did you create a backup of your calendar in .ics format? If so, you can simply import that .ics file.
",christ1,false,0,1,https://support.mozilla.org/questions/1419497 1593265,1419498,2023-07-27 11:09:41 -0700,2023-07-27 11:09:41 -0700,I have checked the local profile folder and it contains the folder Inbox.sbd.
There should be mbox files (without a file name extension) having the the same name as the corresponding subfolder(s) underneath Inbox.sbd. If those mbox files don't exist you'd have to restore them from a recent backup you created.
,christ1,false,0,0,https://support.mozilla.org/questions/1419498 1593473,1419503,2023-07-28 10:52:50 -0700,2023-07-28 10:52:50 -0700,"christ1,
We want to option not to use Thunderbird as my mom's email reader. So it would be nice to have most/all her contacts in all of the Thunderbird, sonic.net and Gmail address books. It is safer. Which is why we've been exporting and importing address books.
Background: My mom updated her Mac to Ventura OS in the beginning of June. Apple refused to allow Thunderbird v102 to run. (Or user error.) I read that v102 was not updated for Ventura because Thunderbird v115 would do so. But we had no idea about when v115 would be released. She no longer had access to her contact list while using a regular browser to access her sonic.net email in June and early July. She was really put out. Anyway, most of that trauma is over now that v115 is out. I'm sorry if my explanation is wrong; I am not a Thunderbird user.
",tanya.riseman,false,0,0,https://support.mozilla.org/questions/1419503 1593457,1419503,2023-07-28 09:49:59 -0700,2023-07-28 09:49:59 -0700,"Not all the addresses got imported to Gmail's contacts.
It would have helped if you had stated what you're trying to achieve right from the start. There is no need for this entire export/import thing, you could simply set up your Google Contacts as a new Thunderbird CardDAV Address Book.
",christ1,false,0,0,https://support.mozilla.org/questions/1419503 1593426,1419503,2023-07-28 06:34:54 -0700,2023-07-28 06:34:54 -0700,"Since my original question has been answered (where to find exporting the address book), I am going to say this problem is solved.
For now I can not effectively hunt down the problem with Thunderbird's cVard export file when I try importing it to Gmail. I am helping my mom via Zoom, so you know how constraining that is.
Thanks to Christ1 and david for their help.
",tanya.riseman,false,0,0,https://support.mozilla.org/questions/1419503 1593302,1419503,2023-07-27 14:21:58 -0700,2023-07-27 14:21:58 -0700,"Yes, we still have a problem. Not all the addresses got imported to Gmail's contacts. I was hoping that the vCard format would be more robust than CSV which is why I picked it.
",tanya.riseman,false,0,0,https://support.mozilla.org/questions/1419503 1593301,1419503,2023-07-27 14:15:59 -0700,2023-07-27 14:15:59 -0700,"So, do you still have a problem? It seems you were able to export the addresses from Thunderbird successfully.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419503 1593299,1419503,2023-07-27 14:10:38 -0700,2023-07-27 14:10:38 -0700,"Thanks. We had a partial success.
By the way, Thunder bird can export to vCard and CSV as well as ldif. Gmail's contacts can only import vCard and CSV formats. (Apple imports contacts using all of them but we didn't test it.)
We tried importing to Gmail 's contacts using using vCard. No reported errors on import. Then, some people's emails are found when composing an email but others aren't. The problem might be related to addresses later in the alphabet.
",tanya.riseman,false,0,0,https://support.mozilla.org/questions/1419503 1593261,1419503,2023-07-27 11:04:51 -0700,2023-07-27 11:04:51 -0700,Am I looking in the wrong place?
You do. Open an address book tab. Right-click the address book to be exported in the left pane - Export. Choose .ldif as file format.
,christ1,false,1,0,https://support.mozilla.org/questions/1419503 1593269,1419504,2023-07-27 11:29:29 -0700,2023-07-27 11:29:29 -0700,Perfect. Thanks.
,symonjim,false,0,0,https://support.mozilla.org/questions/1419504 1593259,1419504,2023-07-27 11:02:16 -0700,2023-07-27 11:02:16 -0700,Sub-directories are nested mbox files in folders like <parent_folder>.sdb. You need those to be able to restore the entire folder hierarchy.
,christ1,false,0,0,https://support.mozilla.org/questions/1419504 1593786,1419505,2023-07-30 04:00:34 -0700,2023-07-30 04:00:34 -0700,"What is the exact error message? Please post a screenshot. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
My best guess is it's from your email provider's server. Your email provider may limit the max. allowed size for attachments. You can use other means for sending large files, e.g. FileLink. https://support.mozilla.org/kb/filelink-large-attachments
",christ1,false,0,0,https://support.mozilla.org/questions/1419505 1593878,1419507,2023-07-30 12:34:47 -0700,2023-07-30 13:40:40 -0700,"Hello there
Supernova changed highlight colors for the UI elements, can I get them back to the system default? '
No there is not one update supernova add-on that sounds like that.
https://addons.thunderbird.net/en-us/thunderbird/extensions/?sort=updated
Oké thank you for using thunderbird
Greetings Firefox volunteer.
",googlethunderbird,false,0,0,https://support.mozilla.org/questions/1419507 1593876,1419507,2023-07-30 12:24:45 -0700,2023-07-30 12:24:45 -0700,"googlethunderbird сказал(а)
The option to give the toolbars or interface a different color or to change it to your default value has already started.
Did you read my post? I don't need changing the toolbar color, or the color of the whole interface.
",ojetko,false,1,0,https://support.mozilla.org/questions/1419507 1593874,1419507,2023-07-30 12:15:04 -0700,2023-07-30 13:41:26 -0700,"Hello there ojetko
https://support.mozilla.org/en-US/kb/how-customize-toolbars
Greetings Firefox volunteer.
",googlethunderbird,false,0,1,https://support.mozilla.org/questions/1419507 1593861,1419507,2023-07-30 10:21:15 -0700,2023-07-30 13:41:45 -0700,"Hello there
https://support.mozilla.org/en-US/kb/how-customize-toolbars
Firefox volunteer.",googlethunderbird,false,0,0,https://support.mozilla.org/questions/1419507 1593853,1419507,2023-07-30 09:33:31 -0700,2023-07-30 09:33:31 -0700,"
david сказал(а)
All I can offer is a request for patience as supernova continues to experience future updates.
Absolutely, I am not rushing anyone.
",ojetko,false,0,0,https://support.mozilla.org/questions/1419507 1593851,1419507,2023-07-30 09:22:58 -0700,2023-07-30 09:22:58 -0700,"Just a comment: With Supernova, one of the goals was rewriting a lot of old code. With that, some components have changed, including some aspects of the display. All I can offer is a request for patience as supernova continues to experience future updates. Thank you. (And I have no authority of any kind here. My comment is just that, nothing more.)
",davidsk,false,0,0,https://support.mozilla.org/questions/1419507 1593845,1419507,2023-07-30 09:00:16 -0700,2023-07-31 02:53:47 -0700,Hello there We have read the message. We try to help you
Thunderbird s new family color is Yellow.
Greetings Firefox volunteer
,googlethunderbird,false,0,1,https://support.mozilla.org/questions/1419507 1593287,1419512,2023-07-27 13:01:28 -0700,2023-07-28 01:13:34 -0700,"Hello there We have read the message. We try to help you.
if these answers have been read by you and nothing has changed in them. check if the security tools you are using are included. If they can be disabled for once and start Thunderbird without them this time see if this has offered a solution. will you reply back to me afterwards?
Greetings Firefox volunteer
If the hard drive content was copied to new computer, one of the folders that should be in the root directory of wherever it was copied is named 'users' . From there, look for this set of folders: users\<yourid>\appdata\roaming\thunderbird. That is the folder that was on the old computer. Assuming that it is intact, here is my suggestion: - exit thunderbird - copy the c:\users\<yourid>\appdata\roaming\thunderbird folder to somewhere else. This is just fo safety. - now copy the thunderbird folder from backup (above) to c:\users\<yourid>\appdata\roaming to overwrite the existing Thunderbird folder. - now start thunderbird. if the old profile was intact, you should see what was on old computer.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419519 1593514,1419519,2023-07-28 14:23:02 -0700,2023-07-28 14:23:02 -0700,"Is there a direct line I can call to troubleshoot? Im missing contacts, archives and emails from before May 2023. Ive used Thunderbird for over 10 years and now im only seeing things from the past 2 years. The old computer itself isnt available anymore, but i do still have the hard drive. Everything was supposed to be copied over to my new computer when i logged in.
",wwwinc,false,0,0,https://support.mozilla.org/questions/1419519 1593300,1419519,2023-07-27 14:13:56 -0700,2023-07-27 14:13:56 -0700,"If the old computer is still available, it should be there. Please provide more information.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419519 1593702,1419524,2023-07-29 17:57:19 -0700,2023-07-29 17:57:19 -0700,"HarryJarr said
Sumpin' changed.
Yes, Thunderbird uses a HTML rendering of the three pane view and email display after V115. Prior to that it used a custom deprecated Mozilla layout tool (XUL).
But seriously who is reading your images when you send them? When you are asked for headers, they are text. Sending the image probably sees the email stripped of the image before it is even delivered. Many corporate ""notification"" systems simple do not support image or in some cases even HTML as the header is plain text.
BTW the header is the text displayed when you display the message source (ctrl+U) before the body of the email is shown. Not the rather diagnostically useless information shown in the message display.
i checked the xfinity web site and they are asking for full text headers, not an image. https://internetsecurity.xfinity.com/help/report-abuse For spam they are asking the original email be send to them as an attachment. (message menu > forward as > attachment.)
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419524 1593484,1419524,2023-07-28 11:52:00 -0700,2023-07-28 11:52:00 -0700,"But this behavior changed in the last two weeks. I just copy and past the header of phishing emails to send back to Xfinity to notify them of phishing activity. Copying the header and pasting into an email to them has always previously pasted as original size in those emails. Until two weeks ago. Now, it won't fit into the email. Sumpin' changed.
",HarryJarr,false,0,0,https://support.mozilla.org/questions/1419524 1593352,1419524,2023-07-27 18:23:18 -0700,2023-07-27 18:23:18 -0700,"Thunderbird pastes image into things at their full size. It does not scale them up or anything. Generally folk that find the size a surprise are not aware how large their images really are.
Word routinely sizes images to fit the space. Microsoft have always catered to putting the document on paper because that is the purpose of a word processor, and you can't just stretch paper like you can HTML and images on screen. I am not aware of any plain text documents that can contain images so I really can not look at your assertion you can paste images into text documents.
Resizing an image is relatively straightforward. Use the format > Image properties menu items.
Or these couple of addons make it even less onerous. Make your photos smaller, so they don't take forever to email. https://addons.thunderbird.net/en-US/thunderbird/addon/shrunked-image-resizer/?src=search A V115 XPI of the addon can be downloaded here https://github.com/memeller/shrunked/releases
Or you could look at https://addons.thunderbird.net/en-US/thunderbird/addon/compose-responsive-images/?src=search When writing new emails, newly inserted images are made responsive by setting style=""max-width:100%"" and removing width/height attributes.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419524 1593354,1419526,2023-07-27 18:35:04 -0700,2023-07-27 18:35:04 -0700,"TerryB said
In pre 115 versions I used the ""Manually sort folders"" add-on to sort folders to how I want to prioritise them. I get an impression from looking at the discussions about this functionality and the add-on that it will no longer be able to sort folders how I want them. Is this correct?
I don't think so. Sounds like Jobisoft has it working here https://github.com/protz/Manually-Sort-Folders/issues/199 just not released on addons.thunderbird.net.
",MattAuSupport,false,0,1,https://support.mozilla.org/questions/1419526 1593360,1419536,2023-07-27 19:15:04 -0700,2023-07-27 19:15:04 -0700,"Yes I am. I’ve been “forced to install Outlook 2010. And sadly, It works perfectly. With a simple imap configuration. So does apple email to my iPad and iPhone. I’ve temporarily saved my entire 2000 Tbird emails to an external drive . I’ve been doing that every 2 months. For the past 3 years. Yes I have tried disabling Avast premium antivirus for up to an hour. At least 10 of the failed reinstalls. I don’t much like Outlook. Too bloated I will try to not give up trying to reinstall Tbird. But it’s inexcusable that I can’t acquire a clean install. I retain every version of Tbird that has existed for 2O years from their own website. Up until about 2 years ago . If I preferred an older version of Tbird. I could and did roll back to a previous version. 2 years ago they stopped allowing you to do that. And began to warn . That if you attempted it they wouldn’t take responsibility if you lost your data (Emails) folders . This is very sad. This should not be happening. I could delete Outlook and reinstall any version I want to.There are at least 5 since 2007. Not Tbird. Open source has its drawbacks. No one at Tbird will take responsibility for the program. All their community resources care about is that any questions or comments are Not “ offensive.” What do they think happens to someone’s frustration level when they confront a problem like I’m having . I prefer a standalone email program that works. For years there are only 2 good ones. Outlook and Tbird. All the rest are web based. And even Outlook has sorta switched to a web based client called Microsoft 365. On subscription only. Thanks for trying.
",expo21,false,0,0,https://support.mozilla.org/questions/1419536 1593356,1419536,2023-07-27 18:39:30 -0700,2023-07-27 18:39:30 -0700,"First Are you connected to the internet using spectrum? Required to send mail at least.
Have you tried without your anti virus running? Try using just defender. I have found that many antivirus products, especially those with firewall components cause new account creation to simply fail. The worst in my experience for that being Norton. Their Sonar feature turns the new account wizard into an automatic fail.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419536 1593373,1419538,2023-07-27 21:21:58 -0700,2023-07-27 21:21:58 -0700,"Might check this article: https://support.mozilla.org/en-US/kb/how-can-i-send-large-attachment#
Usually, it's a limitation of the mail server that prevents large sized attachments. When I've run into that, I'll upload the file somewhere and the just put a link to the file in the email that the person can click on to download.
",firefox1670,false,0,0,https://support.mozilla.org/questions/1419538 1594346,1419551,2023-08-01 11:00:58 -0700,2023-08-01 11:00:58 -0700,I uninstalled the Flatpak version and installed the .deb version 102.13.0 and it works.
,pam.distasio,false,0,0,https://support.mozilla.org/questions/1419551 1594345,1419551,2023-08-01 10:54:48 -0700,2023-08-01 10:54:48 -0700,I'm having the same problem. I'm using Flatpak version 115.0.1 on Pop!OS
,pam.distasio,false,0,0,https://support.mozilla.org/questions/1419551 1593784,1419551,2023-07-30 03:56:29 -0700,2023-07-30 03:56:29 -0700,A Yubikey typically isn't needed to login to a Google account. Why is it for you?
,christ1,false,0,0,https://support.mozilla.org/questions/1419551 1593403,1419552,2023-07-28 01:42:46 -0700,2023-07-28 01:42:46 -0700,"Vedi se questa soluzione risponde anche al tuo caso -> https://support.mozilla.org/it/questions/1381082
",@next,false,0,0,https://support.mozilla.org/questions/1419552 1593446,1419554,2023-07-28 08:15:09 -0700,2023-07-28 08:15:09 -0700,"Per la segnalazione di bug puoi usare bugzilla -> https://bugzilla.mozilla.org Se invece vuoi discutere del problema devi fornire altre informazioni:
Yes. Until it becomes the automatic update, you must go to thunderbird.net, download and execute the downloaded file.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419557 1594020,1419557,2023-07-31 01:52:59 -0700,2023-07-31 01:52:59 -0700,"""who actively select it""
What does that mean exactly? Like a regular plain ol' manual download & install, is that what you mean?
",thany,false,0,0,https://support.mozilla.org/questions/1419557 1593414,1419557,2023-07-28 04:16:40 -0700,2023-07-28 04:16:40 -0700,"Version 115 is available, but the strategy at Thunderbird is to release major ungrades first to those who actively select it. After a period of time to ensure stability and initial feedback, the upgrade is set to be updated from within Thunderbird. This multi-step rollout provides additional assurance on the release's reliability. You may go to https://www.thunderbird.net/ today and download and install 115. Thanks for asking.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419557 1593557,1419559,2023-07-28 20:00:33 -0700,2023-07-28 20:00:33 -0700,"Hola, Revisa si la siguiente guía puede ayudarte: https://support.mozilla.org/es/kb/firmas# Saludos
",pcp04,false,0,0,https://support.mozilla.org/questions/1419559 1593437,1419561,2023-07-28 07:32:57 -0700,2023-07-28 07:32:57 -0700,"This is a gmail issue, not a Thunderbird one. My suggestion is to check your gmail account online and see whether you have it set to forward to plusnet. If, just cancel it.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419561 1593544,1419564,2023-07-28 18:38:37 -0700,2023-07-28 18:40:51 -0700,"This brute force approach mostly solves the issue. I've used this first ""global"" snippet for years to get rid of ALL the ugly borders (thank goodness it works) so I added the font-weight line here as well and it also works. The second section just adds color to what was bold unread messages in the message list column. Just checking again and this will certainly do and is a much cleaner look n feel... no bold fonts and no borders. My TB is beautiful again :-)
* { border-style: none !important; border-width: none !important; font-weight: normal !important; } #threadTree tbody [data-properties~=""unread""] { color: #5FAFFF !important; } ",markc1,false,1,0,https://support.mozilla.org/questions/1419564
1593447,1419565,2023-07-28 08:18:02 -0700,2023-07-28 08:18:02 -0700,"Puoi riportare degli screenshot dell'email che crea il problema e del warning? (oscurando i dati privati) Inoltre, utilizzi un antivirus? Hai installato delle estensioni?
",@next,false,0,0,https://support.mozilla.org/questions/1419565 1593491,1419569,2023-07-28 12:07:40 -0700,2023-07-28 12:07:40 -0700,The link is in my second reply.
,sfhowes,false,0,0,https://support.mozilla.org/questions/1419569 1593488,1419569,2023-07-28 12:04:52 -0700,2023-07-28 12:04:52 -0700,Github forum? how do i access it?
,a.k.seward,false,0,0,https://support.mozilla.org/questions/1419569 1593487,1419569,2023-07-28 12:02:40 -0700,2023-07-28 12:02:40 -0700,Watch the github forum for updates. It mentions a beta version for 115.
,sfhowes,false,0,0,https://support.mozilla.org/questions/1419569 1593486,1419569,2023-07-28 11:54:39 -0700,2023-07-28 11:54:39 -0700,"Thanks for all your help, Any idea on timing?
",a.k.seward,false,0,0,https://support.mozilla.org/questions/1419569 1593481,1419569,2023-07-28 11:49:04 -0700,2023-07-28 11:49:04 -0700,"Versions for 115 are being developed:
https://github.com/jobisoft/TbSync/issues/669
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419569 1593480,1419569,2023-07-28 11:47:47 -0700,2023-07-28 11:47:47 -0700,"I am using Thunderbird version 115, these are for 102. will they work?
",a.k.seward,false,0,0,https://support.mozilla.org/questions/1419569 1593470,1419569,2023-07-28 10:40:35 -0700,2023-07-28 10:40:35 -0700,"For TB 102, try adding iCloud with these two add-ons:
https://addons.thunderbird.net/en-us/thunderbird/addon/tbsync/
https://addons.thunderbird.net/en-us/thunderbird/addon/dav-4-tbsync/
https://support.mozilla.org/en-US/kb/installing-addon-thunderbird
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419569 1595272,1419572,2023-08-05 09:21:19 -0700,2023-08-05 09:21:19 -0700,"Hi SF,
OK with more than one outlook in use and so during Thunderbird update, the sequence of authorising one rarely used, caused the other to fail sending. Solution, uninstalling Thunderbird, fresh install, sequence a set up of preferred outlook first and sending and receiving goes through well.
Thanks for your interest in picking this up.
Best wishes, Colin.",c.brooking,false,0,0,https://support.mozilla.org/questions/1419572 1593463,1419572,2023-07-28 10:12:22 -0700,2023-07-28 10:12:22 -0700,"
It works here with OAuth2 authentication for the IMAP and SMTP servers. Do you have multiple accounts with each one sending through corresponding smtp servers?
What is the antivirus? Using a VPN?
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419572 1593618,1419578,2023-07-29 07:36:00 -0700,2023-07-29 07:36:00 -0700,That fixed it. Thanks.
,rjdegraff,false,0,0,https://support.mozilla.org/questions/1419578 1593616,1419578,2023-07-29 07:27:43 -0700,2023-07-29 07:27:43 -0700,"See https://support.mozilla.org/kb/message-threading-thunderbird
",christ1,false,0,0,https://support.mozilla.org/questions/1419578 1593737,1419579,2023-07-29 20:13:27 -0700,2023-07-29 20:13:27 -0700,"Thunderbird uses a dedicated""index"" to display email in a list in the user interface. It is not ""connected"" to the actual mails on your computer, and I have seen many occasions over the years where this list of just plain wrong.
I am guessing what you are seeing is essentially this, with the system rebuilding that list post the deletion of the 8 email and coming up empty. The most common cause historically was an antivirus program ""quarantining"" the entire POP inbox to block the email in it that it does not like. Thunderbird knows nothing of the file suddenly going missing and only when something occurs that causes the list to be updated from source does the loss of mail become apparent. Compacting is a very common cause of this apparent loss of data ""now"" and apparently in your case multiple selection for deletion.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419579 1594066,1419580,2023-07-31 06:17:51 -0700,2023-07-31 06:17:51 -0700,"Thanks all for replies. I have reinstalled an old version 102.0.1, all the issures are gone. I will stay in the old version till next release.
",eswnoo,false,0,0,https://support.mozilla.org/questions/1419580 1593844,1419580,2023-07-30 08:47:17 -0700,2023-07-30 08:47:17 -0700,"If TB updated from 102* to 115 then it was not Thunderbird who controlled the update. You were informed of an update discovered by a program on your computer which auto checks for updates for apps on your computer.
If you were using 115 and got updated to 115.0.1 then it might be Thunderbird, but I'm more inclined to think it was whatever program you have got installed to check for updates for apps installed on computer.
If Thunderbird was controlling the update then you would still be using 102.13.1
re :No antivirus was installed. If using Windows OS then it has a default Anti-Virus product built in.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1419580 1593545,1419580,2023-07-28 18:40:17 -0700,2023-07-28 18:40:17 -0700,TB was automatically updated until 115.0.1 which required download and install. I don't know the version was but was the latest version before 115.0.1. Accounts had set up without any problem. The Security Risk warning to outlook account is strange. I thought someting might happen between Mozilla and Microsoft so that outlook is put in blacklist. Seems this is not the case as it works with you. I may revert back to earlier TB vesion and see. Thanks for the replies.
,eswnoo,false,0,0,https://support.mozilla.org/questions/1419580 1593538,1419580,2023-07-28 17:10:16 -0700,2023-07-28 17:10:16 -0700,"TB would only initiate a download of 115.0.1 if 115 was already installed, but not if 102 was the existing version. And if you already had the outlook accounts set up, there would have been no need to log in again.
Without knowing these details, I can't say why the warning appeared.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419580 1593537,1419580,2023-07-28 17:01:28 -0700,2023-07-28 17:01:28 -0700,"The TB popped up a message that a new update is available, need to download to update. I clicked the link and downloaded the TB, then installed over the existing TB. Launching the new TB, all my outlook accounts required me to sign in one by one, the warining came up after sign in. I have tried to uninstall TB, download a new package and reinstall it, also tried to remove the account and add it back, the warning is the same. There is no problem to access my outlook account through browser. any idea? Thanks.
",eswnoo,false,0,0,https://support.mozilla.org/questions/1419580 1593517,1419580,2023-07-28 14:50:23 -0700,2023-07-28 14:50:23 -0700,"If I receive a message with that link http://account.live.com/ and click it, it opens the settings page for my MS account. There is no error message like the one you showed.
How did you update TB, and where did you download it?
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419580 1593504,1419580,2023-07-28 13:19:03 -0700,2023-07-28 13:19:03 -0700,"No antivirus was installed. It worked good, the problem occurs after upgraded to 115.0.1 today.
",eswnoo,false,0,0,https://support.mozilla.org/questions/1419580 1593456,1419580,2023-07-28 09:47:20 -0700,2023-07-28 09:47:20 -0700,"Looks like an interfering security app, as outlook.com accounts work fine in 115 (with OAuth2 authentication).
What's the antivirus?
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419580 1593602,1419581,2023-07-29 04:21:38 -0700,2023-07-29 04:21:38 -0700,"Es similar en los efectos pero entiendo que es diferente, por un lado hay un error que aparece contantemente en ""activity manager""
The current operation on 'Sent Messages' did not succeed. The mail server for account edu3382736@icloud.com responded: Parse Error (took 0 ms).
y no es mencionado en el ticket que me sugeriste, y en segundo lugar según entiendo ya se ha resuelto en la v 115 y yo he encontrado este defecto en esta version 115.0.1. Ya he abierto un bug en la pagina de bugzilla para que sea tratado https://bugzilla.mozilla.org/show_bug.cgi?id=1846109 Muchas gracias.
",edu3382736,false,0,0,https://support.mozilla.org/questions/1419581 1593561,1419581,2023-07-28 20:54:11 -0700,2023-07-28 20:54:11 -0700,"Hola, El problema es similar a este Bug?: https://bugzilla.mozilla.org/show_bug.cgi?id=1840637 Saludos
",pcp04,false,0,0,https://support.mozilla.org/questions/1419581 1593736,1419582,2023-07-29 20:08:46 -0700,2023-07-29 20:08:46 -0700,"The addresses are, as I understand it, listed as they are encountered in the various address books. There is an open enhancement request to use a ""most recently used"" or ""most frequently used"" option, but I have seen no movement on it.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419582 1593735,1419586,2023-07-29 20:05:43 -0700,2023-07-29 20:05:43 -0700,"Downgrading is not supported. That us because the data structures in the profile folder are changed by the update process and there is no backward compatibility.
You can use the -allow-downgrade command line option I discuss here https://thunderbirdtweaks.blogspot.com/2019/09/i-lost-my-profilemail-on-update-to.html but you are almost certain to see something not make the transition.
A better result will be obtained by reinstalling 115 and fixing whatever the issue is. Personally I do not like the user interface, but to all intents and purposes it does appear to be well received and stable.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419586 1594303,1419587,2023-08-01 08:51:10 -0700,2023-08-01 08:51:10 -0700,"Inline images usually only modify the display size so it fits to window. The images themselves are not a really a separate thing, they are considered part of the email which is determined by the sender. The image data is appended and usually has Content-Transfer-Encoding: using base64.
A 'folder' eg: Inbox as displayed in Folder Pane is not a real folder. If you have downloaded full copies and use message storage type 'file per folder' then emails are stored in an mbox text file. Emails are appended to the file in the order downloaded, they are not separate files. So if you think of a folder as a single text document and the emails are like paragraphs within the document.
I've seen addons which allow you to resize an image which you want to attach to an email you are creating, but received emails are a different case.
If this is causing a real problem with file/folder size on your computer and you are using an IMAP mail account set up: If you are using an IMAP mail account then all emails are stored on server and the imap account can only display whatever is on the server. However, this does give you the option on whether you download full copies or just headers. OR you can choose to download full copies, but then restrict it to eg: 60 amount of days. This means you end up with just headers for all emails except for most recent 60 days. You do need to compact more frequently to maintain this so anything older than 60 days is properly removed and only shows as a header.
See more info:
This does have the desirable effect of reducing the amount of space used. It also means it's not a suitable option if you need to create a backup - in which case you would need to ensure all folders have a full copy download before creating a backup, then you can go back to the restricted settings again.
You can still get access to emails stored on server, they just get downloaded and stored in a cache to faciliate viewing.
I do get your point. It is a pain when people just send large files when it's not always necessary. I must admit, if it's something I want to keep then I use the detach option, then should I lose the email, I've still got the image. But if it's just an 'amusing' image, I will delete it and maybe delete the email as well. You have to draw a line about what you keep :)
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1419587 1594193,1419587,2023-07-31 18:02:58 -0700,2023-07-31 18:02:58 -0700,"Thanks for the new information Toad-Hall, I appreciate it. These won't really accomplish what I'm needing though. Specially since most of the images are inline and not attachments. Your attachment solution seems like a possibility, but it would be so much better if Thunderbird had an extension, or native way, to compress images in email folders in bulk or one by one.
",seedsca,false,1,0,https://support.mozilla.org/questions/1419587 1593847,1419587,2023-07-30 09:01:45 -0700,2023-07-30 09:01:45 -0700,"Save the image to a suitable folder on computer and then you can delete the attachment. Finally in Thunderbird compact the folder. But then you have no 'link' to a saved image which may not be convenient.
The right click on attachment and choose 'Detach' maybe a better option. This allows you to store the image on your computer in a suitable folder and it sets up a link to that file from within the email, but at same time removes the image from the email. This means the 'Attachments: image name' at bottom of email becomes a link to the saved email. Thus meaning you save space, but can quickly access the image if desired via that attachment link.
",Toad-Hall,false,0,1,https://support.mozilla.org/questions/1419587 1593469,1419588,2023-07-28 10:37:10 -0700,2023-07-28 10:37:10 -0700,"rrwidell said
I have to select VIEW->MESSAGE BODY AS->ORIGINAL HTML in order to get that notification to appear on many messages. View->Message Body As->Original HTML is set as the default, and has been for years.
If Original HTML has always been the default, why do you need to select it for some messages? Check the Exceptions for Mail Content in Settings/Privacy & Security for any sites that are incorrectly classified. Or, just clear all entries and uncheck 'Allow remote content...' to reset everything.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419588 1593466,1419588,2023-07-28 10:27:55 -0700,2023-07-28 10:27:55 -0700,"If only it were that simple. View->Message Body As->Original HTML is set as the default, and has been for years.
But the notification appears only intermittently. So I assumed that some config option had changed.
I just can't find it.
",rrwidell,false,0,0,https://support.mozilla.org/questions/1419588 1593460,1419588,2023-07-28 09:58:43 -0700,2023-07-28 09:58:43 -0700,"TB doesn't display remote images unless View/Message Body As is Original HTML, so that is why the notification is absent if the setting is Simple HTML or Plain Text.
",sfhowes,false,0,1,https://support.mozilla.org/questions/1419588 1593465,1419589,2023-07-28 10:23:51 -0700,2023-07-28 10:23:51 -0700,"I've never seen a Variables or Other button on any version of TB. Can you post a picture? Run in safe mode (hold Shift when launching TB) to see if they're due to an add-on, or try View/Toolbars/Customize... and see if you can drag them off the bar onto the Customize window.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419589 1593464,1419589,2023-07-28 10:15:31 -0700,2023-07-28 10:15:31 -0700,"Aha! Thanks. If fact the presence of the format toolbar was an indication one account was set to send html email. I had overlooked it! Now gone.
But the ""Variables"" and ""Other"" remain. No option for them?
",ff.relay,false,0,0,https://support.mozilla.org/questions/1419589 1593461,1419589,2023-07-28 10:05:38 -0700,2023-07-28 10:05:38 -0700,The Menu Bar and Composition Toolbar can be hidden from View/Toolbars (see picture). Press Alt if the Menu Bar is hidden.
,sfhowes,false,0,0,https://support.mozilla.org/questions/1419589 1594768,1419591,2023-08-03 08:43:30 -0700,2023-08-03 08:43:30 -0700,It appears to me that this behaviour is related to a bug in Thunderbird 115.01.
,H-Ulrich.Desgranges,false,1,0,https://support.mozilla.org/questions/1419591 1594525,1419591,2023-08-02 06:11:36 -0700,2023-08-02 06:11:36 -0700,"Update: Just found out that apparently all the emails sent from any alias but ""name""@nexgo.de are stored in C:\Users\...\AppData\Roaming\Thunderbird\Profiles\...\Mail\Local Folders\Sent.sbd\Gesendet
",H-Ulrich.Desgranges,false,0,0,https://support.mozilla.org/questions/1419591 1594520,1419591,2023-08-02 05:43:08 -0700,2023-08-02 05:43:08 -0700,"The structure of the Vodafone account seems to have ""Posteingang (inbox)"" and ""Gesendet (sent)"" on the same level. There is also a folder called ""Eigene Ordner (own folders)"" that contains an item called ""Sent"". When I send from the Vodafone web site the sent email is listed under ""Gesendet"". When I send from Thunderbird the sent email is listed under ""Sent"" on the Vodafone web site. In Thunderbird the two folders correspond to two folders each one called ""Gesendet"" in the user interface. However in the file structure in /AppData/Roaming/Thunderbird/Profiles/imapMail/imap.arcor.de besides the folder INBOX.sbd there are the files INBOX, INBOX.msf and Sent.msf. The to the above corresponding files are both in the folder INBOX.sbd, namely ""Gesendet"" and ""Sent-1"". Apart from these there are also files ""Gesendet.msf"" and ""Sent.msf"" and ""Sent-1.msf"" and others. All this was already so before I installed Thunderbird 115.01 only that now only emails with sender ""name""@nexgo.de are listed in on of the ""sent"" folders. When (after switching off Thunderbird) I moved in the Windows explorer the files ""Gesendet"" and ""Gesendet.msf"" from the folder INBOX.sbd to the parent folder imap.arcor.de on starting Thunderbird again the two files were moved back the INBOX.sbd folder. I also tried out to change in Account Settings, Copies & Folders in ""store a copy in"" ""another folder"" so that emails sent from Thunderbird are stored in the same folder as emails sent from vodafonemail.de, which is not bad at all. However, only for emails with sender ""name""@nexgo.de!
",H-Ulrich.Desgranges,false,0,0,https://support.mozilla.org/questions/1419591 1594395,1419591,2023-08-01 15:55:28 -0700,2023-08-01 15:55:28 -0700,"H-Ulrich.Desgranges said
Re: sfhowes Top 25 Contributor 7/28/23, 10:51 AM I did what you recommended but didn't get an immediate success. However, today (new day, new luck) I can send and receive emails in Thunderbird. The problem remains that emails sent from Thunderbird are not shown neither in Thunderbird (""Gesendet"" = ""sent"") nor in the Vodafone app.
The picture shows that the Sent folder is a subfolder of the IMAP Inbox, which is probably why there's no consistency between sent messages in TB and other devices. I think you should look at the folder structure in webmail, where I expect the Sent, or similarly named folder, is a subfolder of the account, at the same level as Inbox, Trash etc. If that is true, you should subscribe to that folder in TB and set it as the target of sent messages in Copies & Folders.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419591 1594369,1419591,2023-08-01 12:54:00 -0700,2023-08-01 12:54:00 -0700,I forgot to mention that the emails are really sent and received by the addressee.
,H-Ulrich.Desgranges,false,0,0,https://support.mozilla.org/questions/1419591 1594367,1419591,2023-08-01 12:50:43 -0700,2023-08-01 12:50:43 -0700,"Regarding your last recommendation it seems to me that this is alright in my settings. However, today I noticed that the problem I encountered: ""The problem remains that emails sent from Thunderbird are not shown neither in Thunderbird (""Gesendet"" = ""sent"") nor in the Vodafone app."" does not happen if I use a specific alias name! (To be clear the problem did not happen before I installed Thunderbird 115.01.) Specifically, this alias name is the name of my account when I got it some years ago: ""name""@nexgo.de. ""nexgo"" was a brandname of arcor. Some years after vodafone bought arcor the account was changed into ""name""@arcor.de which is also the account setting in Thunderbird. To repeat: If I use ""name""@nexgo.de as sender there is no problem. Thunderbird shows the message (in German): ""The message is being copied into the sent folder"". If I use the account name or any other alias this does not happen and the email does not show up in the sent folder.
",H-Ulrich.Desgranges,false,0,0,https://support.mozilla.org/questions/1419591 1593660,1419591,2023-07-29 11:35:49 -0700,2023-07-29 11:35:49 -0700,"Check Account Settings, Copies & Folders, to see where sent messages are stored. Depending on the mail provider, sent mail might be stored in a folder named Sent, Sent Items, Sent Mail etc. Right-click the account in the Folder Pane, Subscribe, Refresh, and see which folder contains corresponds to mail sent in the Vodafone app, then subscribe that folder in TB, and select it in Copies & Folders. It might take a few tests to establish a common sent folder between TB, other mail apps, and the folders defined by the provider.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419591 1593658,1419591,2023-07-29 10:54:03 -0700,2023-07-29 10:54:03 -0700,"Re: sfhowes Top 25 Contributor 7/28/23, 10:51 AM
I did what you recommended but didn't get an immediate success. However, today (new day, new luck) I can send and receive emails in Thunderbird.
The problem remains that emails sent from Thunderbird are not shown neither in Thunderbird (""Gesendet"" = ""sent"") nor in the Vodafone app.
",H-Ulrich.Desgranges,false,0,0,https://support.mozilla.org/questions/1419591 1593493,1419591,2023-07-28 12:14:37 -0700,2023-07-28 12:14:37 -0700,"Shouldn't be the cause since no problem with imap.web.de. Also no poblem before updating to Thunderbird 115.01.
",H-Ulrich.Desgranges,false,0,0,https://support.mozilla.org/questions/1419591 1593492,1419591,2023-07-28 12:12:01 -0700,2023-07-28 12:12:01 -0700,"What is your antivirus? They (such as AVG/Avast) are known to block secure connections to mail servers. If it's not Windows Security, try running Windows in safe mode to test for startup app interference.
",sfhowes,false,0,1,https://support.mozilla.org/questions/1419591 1593489,1419591,2023-07-28 12:06:02 -0700,2023-07-28 12:06:02 -0700,"Thanks, but tried before and tried again. Does not work.
",H-Ulrich.Desgranges,false,0,0,https://support.mozilla.org/questions/1419591 1593472,1419591,2023-07-28 10:51:17 -0700,2023-07-28 10:51:17 -0700,"What if you use these settings for the arcor account:
imap.arcor.de on 993, SSL/TLS, normal password, User Name = email address; outgoing mail.arcor.de on 587, STARTTLS, normal password, User Name = email address.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419591 1593490,1419593,2023-07-28 12:07:27 -0700,2023-07-28 12:07:27 -0700,"Hiya, Rambo, you novice old man, you!
Let's solve your problem. In the menu bar, the title Tools reveals a clickable choice Add-ons and Themes. Choose that and Search (in the window that comes up) for Manually Sort Folders. Install that. Hit OK a couple of times.
Now that it's in TBird, go back to Tools, and you'll see the name Manually sort folders in the menu. Click that and read the contents of the panel that opens, to familiarize yourself with the layout. Then either choose the default Account name or click the down arrow next to it and you'll see Local Folders. Depending on whether you want to re-order folders under your account name in the folder panel OR folders under Local Folders in the folder pane, chose one or t'other, and then in the next line down, click the down arrow and choose Use a manually defined sort function (which means ""put 'em where you want 'em). Now click a folder you want to move, and use the green arrows to move it, and finally, click the Refresh folder pane button and (if you're finished) Close. If you want to move another folder, do it by selecting it and using the arrows. Then Refresh. Close when done.
That was easy enough for even a novice old man, wasn't it?
If you hit any roadblocks c'mon back and tell us about 'em.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1419593 1593745,1419595,2023-07-29 21:20:20 -0700,2023-07-29 21:20:54 -0700,"whldorsey said
I always thought that some of the best advice is ""If it ain't broke, don't fix it."" This concerns aspects of 102.13.0 that worked fine, but are glitchy in 115.0.1.
And the XUL used to draw the Thunderbird interface is subject to removal from the mozila plaftorm on which Thunderbird is built. So it was broke, or soon would be because soon Thunderbird would be relying on non existent building blocks.
I use Thunderbird to archive from Hotmail (Outlook), AOL, AT&T's Currently (a Yahoo front), and GMail. I am also having to abandon Hotmail (Outlook) because of the characteristic haphazard programming that Microsoft practices, so I have been moving folder contents, sometimes many messages, at a time.
A very risky choice. You might want to have a look at this open bug to form your choices. https://bugzilla.mozilla.org/show_bug.cgi?id=538375
I see that the visual indicators in 115.0.1 is glitchy.
I do not use 115, so I can not comment. But that the userinterface is trying to offer some feedback sound like a distinct improvement to me. Historically it just lost the plot and didn't transfer some of the mail.
I just selected a brace of about 817 emails in a Hotmail folder to be moved to the locally stored Thunderbird folder. After having higlighted the range, when I drag to the Thunderbird folder, only one file shows as being moved, but it stays visible in the source window *and* displays a weak-flash around that one file in the source window.
There are no files being moved anywhere. There are emails which amount to data streams being added and removed from remote servers and there are other data streams being appended to existing local files in the case of local folders. There will also be various IMAP commands around marking message as deleted (not around deleting them), both locally and on the server. There might even be an expunge being executed on the server and a compact on Thunderbird to actually finally delete the data. Either after each email, or once only. It depends on setting and servers.
If I look elsewhere, I can see indication that the files are being moved, but the quirky flashing really looks like there is some error. When the files to be moved finally all disappear from the source window, I then get a notification that slides in from the top right, saying, ""The operation on XXXX failed because there was"" and this is the *next* problem, because (1) the window is too small to display the complete message, (2) it slides away much too quickly to be read at a normal pace, (3) there is no way to retrieve and read the complete message, and (4) the movement of emails HAS, in fact, been completed.
You visual that something is complete is not a guarantee that is is so. That bug I referenced and it attendant dependents should make it clear.
All errors in Thunderbird can be accessed in the error console (ctrl+shift+J) It will not be as pretty, but it will be much more exact and detailed.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419595 1593988,1419596,2023-07-30 20:06:15 -0700,2023-07-30 20:06:15 -0700,"I clicked thumbs up on James's response but when I attempt the same for Matt's, nothing happens, although most of this is in response to his help.
I think I understand. Firefox is not associated with or linked to Mozilla, but now I need to sign in to Mozilla using my Firefox credentials, even though they are unrelated. Makes magnificent sense; why in the world would I find it confusing?
Of course, I should somehow have understood the organizational differences, not perceiving any connection simply because the names are clearly related.
I should also have understood that, because the similar names are only that, three or four logins are sensible.
I never used — was not really aware of — Mozilla Messaging.
Finally, I followed the https://connect.mozilla.org/ link, submitted my email as required, used the link, then pasted the link that came with the email, but both times all I got was ""null"" (see attached)
I do now firmly understand that I should not expect any information as the related unrelated organizations go through their permutations. I thank you and all for that clarity.
",whldorsey1,false,0,0,https://support.mozilla.org/questions/1419596 1593753,1419596,2023-07-29 23:33:26 -0700,2023-07-29 23:39:14 -0700,"whldorsey said
Mozilla now is apparently Firefox 3) MozillaZine
Mozilla is a company that has a number of products that includes the Firefox web browsers for desktop (Windows, macOS, Linux) and mobile versions for iOS and Android. You can see there are a number of Mozilla products listed on https://support.mozilla.org/en-US/ though Thunderbird is not a Mozilla product. Current and older Mozilla products are listed at https://en.wikipedia.org/wiki/List_of_Mozilla_products though SeaMonkey is by the SeaMonkey community and not Mozilla.
mozillaZine forums is independent and Mozilla did make use of it for Firefox and Thunderbird support for a few years initially. Then Mozilla got sumo forums started up back in like late 2007 and Mozilla has been generous in providing a place here for Thunderbird users to get support since oh 2014 I think it was.
",James,false,1,0,https://support.mozilla.org/questions/1419596 1593743,1419596,2023-07-29 21:00:40 -0700,2023-07-29 21:00:40 -0700,"There is no ""front door"" beyond https://www.thunderbird.net/en-US/
The Thunderbird blog equate to attempts to communicate information about the state of things? It does for those that actually read it. I am not one. https://blog.thunderbird.net/
1. SUMO (support mozilla.org) is for user support. It is a resource supplied by the Mozilla foundation and shared by the Thunderbird community and the Firefox community as well as others. The support offered is peer support. Demands for ""developers"" to respond are mostly ignored. as no one is paid, the old idea of you get more with honey than vinegar applies. Folk read rants and basically decide they have better things to do.
2. Bugzilla. A bug reporting and management tool developed by Mozilla co many years ago and now in use in many open source projects. Many folk appear to think it is for user support and get rather upset when their bug are closed as invalid. https://en.wikipedia.org/wiki/Bugzilla
3. MozillaZine while it was organization with some prominence in the Mozilla community around the turn of the century, it has never been an officially sanctioned part of Mozilla. (hence them building their own support site and forums) https://en.wikipedia.org/wiki/MozillaZine
4. Mozilla messaging was a for profit company established by the Mozilla foundation. They abolished it more than a decade ago. https://en.wikipedia.org/wiki/Mozilla_Messaging
5. Mozilla is a foundation. https://foundation.mozilla.org/en/ Firefox is developed by for profit company (MOCO) owned by the foundation. https://www.mozilla.org/en-US/foundation/moco/ Thunderbird is developed by Mzla, another owned subsidiary. https://blog.thunderbird.net/2020/01/thunderbirds-new-home/ But the ownership of the Thunderbird product/project remains with the Thunderbird council. (Something that is not Mozilla but community) https://wiki.mozilla.org/Modules/Thunderbird
6. Feedback should be directed to https://connect.mozilla.org/ There is a link on the help menu in Thunderbird to that URL.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419596 1594054,1419597,2023-07-31 04:45:00 -0700,2023-07-31 04:45:00 -0700,"Hi! I'm using 1920p x 1080p (scale of 125%) (16:9) and on my second monitor, I have 2560p x 1080p (scale of 100%) (21:9) the scale is probably what you meant by the difference.
About your suggestion, it would not help me in this case, I actually want them to have different sizes, sorry if I wasn't clear enough. I just wanted to ask here if there was a way for me to set the pixel width of the e-mail list over the Message Pane, or if I could automatically open the emails in a new tab (and possibly already move my view to it) with a shortcut or anything similar.
",fmorschel.contas,false,0,0,https://support.mozilla.org/questions/1419597 1593843,1419597,2023-07-30 08:35:49 -0700,2023-07-30 08:35:49 -0700,"You mention a different size ratio 16:9 and 21:9 So basically 21:9 has more pixels available in width. But you do not mention what screen resolution you are using in each of these screens.
All of Thunderbird uses pixels as a size for font etc. So when you choose to open Thunderbird in a screen with a completely different pixel size ratio, some sections can appear smaller/larger depending upon the screen resolution.
The images shows the Folder Pane is showing much smaller font size in the 21:9 screen, so I'm assuming there maybe a difference in the actual pixel size. Maybe the pixel size is much smaller on the 21:9 screen thus allowing more pixels per inch/centimeter. Advise - If you get the screen resolution much closer to using similar pixel size then it should improve.
However, I notice you are using Vertical View and Card View. It looks like you are also using Max window. This means the left side of window is auto expanded to fit width of screen. You can see this effect if you move the left side of window to the left to reduce width.
Suggest you try not maximising window. Try: use the restore down option and then drag window to fit full height and almost - say 90% of the width of window. This should set number of pixels window width as opposed to max whatever pixels are available. But you are not going to get a perfect result because of the resolution - hence why I suggest you try to get a more closer screen resolution size and do not use max window.
I'd be interested to know what screen resolutions you are using on each screen and whether modifying improved the situation. Also some feedback on whether using the set width by not using max window helped.
",Toad-Hall,false,0,1,https://support.mozilla.org/questions/1419597 1594027,1419598,2023-07-31 02:23:11 -0700,2023-07-31 02:23:11 -0700,"Finally, I just found the solution to this ""Unified Folders"" display problem. This is a problem with the unified accounts index. To fix it, you have to go to the Thunderbird profile and delete this index. It will be rebuilt automatically the next time you start Thunderbird. For that : Thunderbird menu --> Help --> more troubleshooting information --> Under ""Profile folder"", click on ""Open the corresponding folder"" --> close Thunderbird --> in the profile folder, open the ""Mail"" directory --> in this mail directory, delete the ""Smart mailboxes"" directory --> restart Thunderbird
",dagois,false,5,0,https://support.mozilla.org/questions/1419598 1593750,1419598,2023-07-29 23:07:33 -0700,2023-07-29 23:07:33 -0700,"Prior to this update, the ""Unified Folders"" option was active. After the update, only the menu appeared, the rest was empty. So I changed the option and now, when the ""Unified Folders"" option is checked in View, nothing happens and the option remains unchecked. I don't know if this matters, my OS is Windows 11.
",dagois,false,0,0,https://support.mozilla.org/questions/1419598 1593709,1419598,2023-07-29 18:26:54 -0700,2023-07-29 18:26:54 -0700,Impossible how?
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419598 1593495,1419599,2023-07-28 12:35:13 -0700,2023-07-28 12:35:13 -0700,"It's actually simple: create an IMAP account and then delete the POP account. That is, you cannot change from one to another.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419599 1593615,1419602,2023-07-29 07:21:45 -0700,2023-07-29 07:21:45 -0700,"Please stop creating new topics for the same problem. Continue at your existing topic at https://support.mozilla.org/en-US/questions/1419140
",christ1,false,0,0,https://support.mozilla.org/questions/1419602 1593610,1419603,2023-07-29 06:39:47 -0700,2023-07-29 06:39:47 -0700,"A load of those emails are threaded which means it's showing the date of the original thread. But, I do not know if that was the date of the original thread nor whether the last subthread is showing the correct date because the image does not show any expanded threads.
However, I do notice that all those emails are saying the year 2002. So, I'm going to assume all those emails with threads are very recent.
Looking at the image you supplied the date in top right corner does not mention the year - just the day and date and time - all of which seems ok, but it doesn't tell me if the year is set up correctly.
As Thunderbird gets the date from the computer I'm guessing you have something incorrectly set up in the computer. Exit Thunderbird and sort out everything listed below: Please check the computer date and time settings. In particular the year. check you have got the correct 'timezone' set up. check the Language and Region settings.
Useful links: https://support.apple.com/en-gb/guide/mac-help/mchlp2996/mac https://support.apple.com/en-gb/guide/mac-help/mh27073/mac
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1419603 1593574,1419610,2023-07-28 23:27:03 -0700,2023-07-28 23:27:03 -0700,"Thunderbird is an application running on your device, so it does not provide email addresses, nor the service to transmit emails. But Thunderbird can be used with your existing email address and service provider to send, receive, sort and search your email messages.
So you'd need to talk to your email provider about password reset options.
This web forum is the official Thunderbird support venue. There is no phone support for Thunderbird.
",christ1,false,0,0,https://support.mozilla.org/questions/1419610 1593700,1419612,2023-07-29 17:42:31 -0700,2023-07-29 17:42:31 -0700,"Right click the folder, select properties and then the repair button.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419612 1593859,1419619,2023-07-30 09:53:11 -0700,2023-07-30 09:53:11 -0700,"Thanks. I can confirm I did not do a CSV import. I did realize the messed contacts were the ones from the Outlook.com account and no contacts came in from the 3 gmail accounts. So I did a full uninstall and clean install of TB 115 (was using 116b) and re-added the 4 accounts. So far nothing in the address books so likely operator error when I added the outlook account originally.
Thanks for the cardDav info. I will study up more on this.
",bbawt1,false,0,0,https://support.mozilla.org/questions/1419619 1593717,1419619,2023-07-29 19:22:37 -0700,2023-07-29 19:22:37 -0700,"The mismatch of contact data sounds like a poor import of Contacts from a CSV file. It may also be from may years ago if you have previously tried Thunderbird. Caldav sync including detecting contacts and calendars, is available at the time of account addition, under one of those handy ˅> things that hide details. Generally in my experience the option is hidden.
But I do understand your issue, and unfortunately I do not see things improving. Both Microsoft and Apple love having a walled garden where what they sell works flawlessly together and nothing else works at all.
There is a ratified global standard for contact exchange and syncing. it is called cardDav and Thunderbird supports it. So does Google and so does apple (despite you having to know that) I believe the URL you will need to use in the add address book to Thunderbird is https://contacts.icloud.com/
The outlier of Microsoft. They have their ""people"" thing and are essentially enforcing it. They just do not offer accepted standards as being required. Their sales to the converted makes it clear they do not. You do not implement their exchange active sync, you don't get to sync with their contacts.
So you can largely standardize on a single carddav source for all things not Microsoft and it will work out. Be that Google, iCloud or one of the other carddav providers. You will just have to actively decide to use that contact provider and none other.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419619 1593706,1419619,2023-07-29 18:13:30 -0700,2023-07-29 18:13:30 -0700,"OK, thanks for your help. It just seems odd to me if I create contacts in gmail, outlook, or TB that the other software apps won't sync them. I run desktop computer (would prefer to use TB), an android phone (generally use Bluemail), and an ipad (native mail app) and it sounds like each need their own contacts list yet sync flawlessly emails.
I too don't know how TB got my contacts, but 71 of them appeared there in the Personal Address Book after I added the accounts.
",bbawt1,false,0,0,https://support.mozilla.org/questions/1419619 1593653,1419619,2023-07-29 10:34:43 -0700,2023-07-29 10:34:43 -0700,"TB imports all existing contacts in the gmail or outlook accounts
No, it doesn't. If you want to sync your existing Google contacts with Thunderbird you'd have to create a new CardDAV address book for Google Contacts first. Thunderbird supports CardDAV natively, so no add-on is required. Open the Address Book tab. From the 'New Address Book' drop-down menu, select 'Add CardDAV Address Book'. For Username, enter your Gmail email address. Leave 'Location' blank, and continue. You'll be prompted for your Google credentials. Follow the prompts, and give the new address book a unique name, e.g. like 'Google Contacts'.
I have no idea about Outlook, but in general it would have work the same way.
How your contacts in the Thunderbird Address Book got populated in the first place, I don't know. And neither how they got garbled.
",christ1,false,0,0,https://support.mozilla.org/questions/1419619 1593646,1419619,2023-07-29 09:54:47 -0700,2023-07-29 09:54:47 -0700,"I'm looking at the list under All Address Books that populated when I added my 4 accounts to Thunderbird. In 1.jpg you'll see which fields TB used for the contact info: first name => email address part of address => Other Information Title email addresses => physical address
So using this contact can't be done because if I start to type in the name, TB wants to use ""G.F. Lastname"" as the email address then shows an error because its not an actual email address.
Then I noticed if I added a new contact using gmail webmail, that contact is not synced to TB. So what it looks like to me is: - TB imports all existing contacts in the gmail or outlook accounts, but does it wrong - does not continuously sync contacts if they are created using a different mail app or web app.
If I go and fix all the email addresses in TB, they do not show as changed in other apps. So it looks like TB addresses/contacts is a one time import and then completely independent and does not sync at all afterwards.
",bbawt1,false,0,0,https://support.mozilla.org/questions/1419619 1593614,1419619,2023-07-29 07:18:03 -0700,2023-07-29 07:18:03 -0700,"The emails sync flawlessly. But the contacts do not.
By default Thunderbird does have an Address Book called 'Personal Address Book'. Is this what you're using? Assuming you already populated the 'Personal Address Book' with a number of contacts, with what do you want want to sync them?
",christ1,false,0,0,https://support.mozilla.org/questions/1419619 1593608,1419628,2023-07-29 06:11:56 -0700,2023-07-29 06:11:56 -0700,"I'm using beta 116.0b7 I've just tested this and can confirm I'm getting the same as you. As I can replicate the issue I've created a bug report. https://bugzilla.mozilla.org/show_bug.cgi?id=1846127
",Toad-Hall,false,1,0,https://support.mozilla.org/questions/1419628 1593636,1419632,2023-07-29 09:04:28 -0700,2023-07-31 01:29:36 -0700,"Perfetto, erano le cose che cercavo... quasi. Se per errore chiudo la posta e non me ne accorgo, c'è qualcosa per impedire di chiuderlo? Grazie ancora
EDIT: Trovato un componente aggiuntivo che risolve il problema della chiusura accidentale (KeepRunning).
",mirkoantenucci,false,0,0,https://support.mozilla.org/questions/1419632 1593576,1419632,2023-07-29 00:51:42 -0700,2023-07-29 00:51:42 -0700,"integrate Thunderbird notifications with the Windows notification center?
Tasto menu > Impostazioni > Generale > Posta in arrivo > All'arrivo di un nuovo messaggio spunta la casella [ ] Utilizza la notifica di sistema
Is there a way to have push notifications even when the program is closed?
Tasto menu > Impostazioni > Generale > Integrazione col sistema spunta la casella [ ] Quando Thunderbird è ridotto ad icona, spostalo nell'area di notifica (L'applicazione resta comunque in background)
p.s. se hai bisogno di supporto in inglese la sezione giusta è questa -> https://support.mozilla.org/en-US/
Good to here you managed to locate correct profile :)
re: the other 2 -can i delete them coz i will not use them If you are certain they do not contain anything you need to copy then you can delete them. In the 'about:profiles' window where all the profiles are listed, you should see buttons below each profile and one of them will be 'Remove'. You can click on 'Remove' to get rid of it.
It is best to keep each question for different topics in a separate question. This is because a person my use the title of this question to help resolve a similar issue. So please ask in new question.
",Toad-Hall,false,1,0,https://support.mozilla.org/questions/1419633 1594473,1419633,2023-08-02 00:53:29 -0700,2023-08-02 00:53:29 -0700,"I succeeded to find the right profile of these 3 and set as default profile! i am very glad - and its thanks to you! big thanks! see my new screensot. as you see this first one from above is the ...old profile which i use now. the other 2 -can i delete them coz i will not use them and nothing will happen to this current one i use now? i have other questions about 115, less important like these prifiles, can i ask here or make a new subject?
",s.a.dzwonek,false,0,0,https://support.mozilla.org/questions/1419633 1594343,1419633,2023-08-01 10:53:39 -0700,2023-08-01 10:53:39 -0700,"many thanks for your help - this default , i am sorry ,i did not mention about it in my last text, one of these 3 - as my screenshot shows above- was empty,so i deleted it. this one with ...1 is the latest after installation tb again,yes, this one is the current. this 3th /now one of two/ default contains my local folders as my screenshot shows...now i am not sure which -step by step - should i use to add these folders to my current profile...
",s.a.dzwonek,false,0,0,https://support.mozilla.org/questions/1419633 1594317,1419633,2023-08-01 09:27:57 -0700,2023-08-01 09:30:15 -0700,At this point in time I'm assuming the following: the current default profile: '5yiz9rg5.default-release-1' the stored Local Folder emails are in here: 'eavz57ce.default-release'
Try to see if the 'eavz57ce.default-release' profile works by doing this: Help > TRoubleshooting Information Under 'Application Basics' - near the bottom - Profiles - click on 'about:profiles' it opens in a new tab It will list your profiles If you see:
Below it will have some buttons
It will open in a new window Check to see if it shows all your emails. If it works ok and you see everything then:
If the above does not work - you clicked on 'Launch Profile' and it failed or looks completely empty.
Start Thunderbird
,Toad-Hall,false,0,0,https://support.mozilla.org/questions/1419633 1594293,1419633,2023-08-01 08:32:49 -0700,2023-08-01 08:32:49 -0700,see my screenshot- i found these lost local folders but i do not know how to add them back ...
,s.a.dzwonek,false,0,0,https://support.mozilla.org/questions/1419633 1594247,1419633,2023-08-01 00:15:54 -0700,2023-08-01 00:15:54 -0700,pls tell me - how can i start profile manager to access the proper directory...
,s.a.dzwonek,false,0,0,https://support.mozilla.org/questions/1419633 1594242,1419633,2023-07-31 23:58:56 -0700,2023-07-31 23:58:56 -0700,"I suspect you installed the version 115 program into a different directory.
A screen shot of your profile directory names would be useful.
If you were using all defaults prior to installing 115 then you likely were using a profile name of ""default-release"" (the ""default"" directory is not used). You just need to start profile manager to access the proper directory.
",wsmwk,false,0,0,https://support.mozilla.org/questions/1419633 1594096,1419633,2023-07-31 08:56:48 -0700,2023-07-31 08:56:48 -0700,"perhaps this helps what i have, see my 3 screenshots
",s.a.dzwonek,false,0,0,https://support.mozilla.org/questions/1419633 1594090,1419633,2023-07-31 08:36:03 -0700,2023-07-31 08:36:03 -0700,"thanks for these screenshots, i found it and did it , till : Save file and then switch to this profile. Your folders should be visible now. i saved the file .how can i switch to this, which,profile? i still dont have my local folders. dziekuje za pomoc...
",s.a.dzwonek,false,0,0,https://support.mozilla.org/questions/1419633 1594073,1419633,2023-07-31 07:11:31 -0700,2023-07-31 07:11:31 -0700,"Just be sure, that this is your old profile, because there is nothing in new one :-)
",terrandominionarmada,false,1,1,https://support.mozilla.org/questions/1419633 1594048,1419633,2023-07-31 04:19:32 -0700,2023-07-31 04:19:32 -0700,"hi, its complicated , see my screenshot, i dont see compatibility ...where here i must click to go futher?
",s.a.dzwonek,false,0,0,https://support.mozilla.org/questions/1419633 1594025,1419633,2023-07-31 02:16:00 -0700,2023-07-31 02:16:00 -0700,"Hello! :-) I guess that you`ve downgraded to older version. I did the same just a moment ago, because Display User Agent not work at SuperNova. The is because of profile - you cannot use new profile with older version of TB. I guess you`ve clicked on ""crate a new profile"". All you have to do is finding your old profile in %appdate%, then edit compatibility.ini file with notepad and in line with LastVersion=xxxxxx just delete version after ""="". Save file and then switch to this profile. Your folders should be visible now.
",terrandominionarmada,false,0,0,https://support.mozilla.org/questions/1419633 1593837,1419633,2023-07-30 07:40:41 -0700,2023-07-30 07:40:41 -0700,here is my screenshot
,s.a.dzwonek,false,0,0,https://support.mozilla.org/questions/1419633 1593836,1419633,2023-07-30 07:39:30 -0700,2023-07-30 07:39:30 -0700,"see my screenshot- i mean local folders under -dutch- lokale mappen... here you also see this - ongewenst= spam/junk, under prullenbak- trashbin, i told in my last text about it.. 115- when i opened tb after installation i used , i realy dont remember , a new existing account with an imap ,i also saw there ? a profile which i did not use coz i was not sure ...
",s.a.dzwonek,false,0,0,https://support.mozilla.org/questions/1419633 1593828,1419633,2023-07-30 07:00:49 -0700,2023-07-30 07:00:49 -0700,"re :to have back my local folders,
We need to understand more about your setup. Can you provide some info?
When you say 'local folders': Are you talking about the 'Local Folders' mail account ? OR Did you use a pop mail account previously and you are talking about that pop account folders?
In 115 - Did it act like a completely new Thunderbird with no mail accounts ? Did you create a new existing mail account and set it up as an Imap mail account?
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1419633 1593815,1419633,2023-07-30 06:09:20 -0700,2023-07-30 06:09:20 -0700,"i have 115 now. my wishes are - very important : to have back my local folders,less important- address book... how can i remove this spam/unwished folder,under this group like sent...i dont want to have this folder. more wishes later...
",s.a.dzwonek,false,0,0,https://support.mozilla.org/questions/1419633 1593738,1419633,2023-07-29 20:15:24 -0700,2023-07-29 20:15:24 -0700,There is no going back. So install 115 and we can work with you to get it working. But downgrading to the old version is not an option.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419633 1594035,1419635,2023-07-31 03:08:19 -0700,2023-07-31 03:08:19 -0700,"Thank you @sfhowes, I have already checked the antivirus settings, and Thunderbird has both incoming and outgoing traffic allowed and trusted. The TBird settings are all ok also. I don't understand why before July 14th I was able to send and receive seamlessly, and now I can't any longer. I also checked OS updates, but hadn't any after that date. Tried deleting saved passwords in TBIRD, but no change. If I set ""Normal password"" instead of Oauth2, I can send emails. So the issue is with that protocol. It sounds weird to me that I am the only one with this issue :) even if I know that there is the same issue for corporate emails (that is not my case, because my Outlook account is personal).
What's the antivirus? If you have the correct settings, i.e. smtp.office365.com on 587, STARTTLS, OAuth2, email address, the antivirus is a common cause of timeouts and blocking the connection to the OAuth2 authentication site. Especially if it's a non-Windows Security app like Avast/AVG, Norton etc.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419635 1593590,1419635,2023-07-29 03:16:22 -0700,2023-07-29 03:17:58 -0700,"Hello there
OK, I received your message. Yes, you're kidding, we're with Thunderbird, you can.
Greetings Firefox volunteer.
",googlethunderbird,false,0,0,https://support.mozilla.org/questions/1419635 1593587,1419635,2023-07-29 03:07:17 -0700,2023-07-29 03:07:17 -0700,"Hi volunteer, I'm sorry but I have already checked the reasonable stuff. Checking internet connection, and flush DNS? :D The issue is with Oauth2 autentication, that just doesn't work. I don't need the usual general advices you wrote above, that don't refer to this issue, and honestly sound to me like a pre-made answer :) I usually avoid processed food as well as processed answers - I hope you understand I'm kidding, but there is some truth in what I wrote.
",simona_riva,false,0,0,https://support.mozilla.org/questions/1419635 1593584,1419635,2023-07-29 02:40:41 -0700,2023-07-29 02:41:12 -0700,Hello there
-The next steps you could check or go to are:
-check your internet connection.
-clear your browser data
-change the Dns settings.
-flush Dns and change the settings of your Ip.
-Update Your Computer's Network Adapter Drivers.
sometimes your connection suddenly reappears.
Greetings Firefox volunteer
Hi there simona We have read the message We are trying to help The server reporting a server timeout. means that you temporarily cannot use this connection within 30 seconds and sometimes a little longer. sometimes your connection suddenly reappears. To be able to solve these if it takes longer. can you try checking your settings to continue. It could be your browser, internet connection, website server, firewall or browser.
for the connection to the oauth2 connection. checks that you have entered the correct e-mail address. Also check whether you have correctly set the cookies that are required for this.
Greetings firefox volunteer.
Hi Matt, A blocklist of email addresses is not much use, as they almost always use a false or stolen email address. This is why I report them to SpamCop who contact the actual abuse address for the headers, rather than that for the ""email address""
",Tombarkas,false,0,0,https://support.mozilla.org/questions/1419642 1593960,1419642,2023-07-30 16:06:20 -0700,2023-07-30 16:06:20 -0700,"Let me make this clear, if I had my way all toolbars originating in antivirus products would be banned from Thunderbird. They do a great job of breaking Thunderbird, loosing mails and generally failing to be updated for new versions at the time update are released. The vendors mark them as compatible for future version without even testing them against those versions. I have no doubt that is a large part of what your issue is. The addon is not compatible with Thunderbird 115 and it has been marked as compatible by the vendor.
From a support perspective they are far more trouble than they are worth and I seriously doubt they are even that good. Generally they create blocklist of email addresses. Interestingly, you can do that yourself without an addon.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419642 1593771,1419642,2023-07-30 03:04:58 -0700,2023-07-30 03:04:58 -0700,"Im currently being swamped for weeks by spam emails from a porn site, and Bitdefender is useful for reporting this. Otherwise i have to use ctrl+u, copy the while thing and report it in Spam Buster
",Tombarkas,false,0,0,https://support.mozilla.org/questions/1419642 1593767,1419642,2023-07-30 02:13:27 -0700,2023-07-30 02:13:27 -0700,Hello there
Indeed protecting your system where you run this software will not leave you unprotected. The Bd software as you call just keeps protecting your pc. both sometimes times your interface of your Bd program may take a bit longer to load up to 15 minutes or not load at all.
Please try if you have other programs on your computer that go for VPN software. Anywhere on your PC somewhere in a folder or still there on its desktop. Disable it and enable your security software program and VPN on it.
Follow this step so that it will load the appropriate interface. This is a requirement for this topic.
This will work out well.
Regards Thunderbird volunteer
,googlethunderbird,false,0,0,https://support.mozilla.org/questions/1419642 1593761,1419642,2023-07-30 01:03:31 -0700,2023-07-31 01:12:54 -0700,"Uninstallation and reinstallation of Bitdefender (a long process) didn't help. I've emailed them to see if the toolbar is compatible with 115.0.1. Strange it's shown as installed and enabled and ticked for View
Update for anyone else having this problem: Uninstallation and reinstallation of BD had no effect on the BD Spam toolbar being listed in Thunderbird Enabled extensions and labelled ""cannot be removed"". Neither did uninstallation and reinstallation of Thunderbird, even after deleting the Thunderbird directory that still had a couple of files in it (BD related).
Uninstallation of Bitdefender using the Uninstall Tool downloaded from the website, rather than Uninstall in Windows , followed by a scan with the programme Everything and removal of another 5 BD files finally removed the BD extension from the Manage Extensions list!
",Tombarkas,false,0,0,https://support.mozilla.org/questions/1419642 1593756,1419642,2023-07-29 23:51:34 -0700,2023-07-29 23:51:34 -0700,"Hi GTB, Thanks for the replies - I didn't know about this unified toolbar, so that helps a bit (it's the first time I've come across it), though I only use the Mail section (not AddressBook, Calendar, Tasks or Chat). What I have is shown below.
I used to have Get Messages etc intermediately above the actual messages, not separated from them by File, Edit, View etc and cant see any way of getting it back down there.
I can't see the Bitdefender Spam bar - according to the settings (Manage Extensions), it is installed and enabled; under View/toolbars, it is ticked as selected. I've tried turning off and on every one of the Protection and Privacy sections of BD (I think this used to work when the BD spam toolbar used to disappear from TDB), but this didn't help. I suppose I'll have to completely uninstall Bifdefender Total Security and reinstall it and see if the Spam bar reappears in TBD
",Tombarkas,false,0,0,https://support.mozilla.org/questions/1419642 1593685,1419642,2023-07-29 16:20:01 -0700,2023-07-29 16:20:01 -0700,"Hello there
Just to remind you that we recently introduced a new system and site.
https://support.mozilla.org/en-US/kb/unified-toolbar
Greetings Firefox volunteer.
Hello there Thombar. We have read the messsge. We try to help you.
indeed bitdefender settings that you received to remove something in the text you wrote (do you have any data from that subject if so, can you send it, if possible) that you have left and or deleted the bitdefender extension? with an update or more the other way around leaving your bitdefender software, the thunderbird software settings will read the files and not reset these and accept your bitdefender software and theorie configuration as it was after deleting or setting it aside.
Have you checked whether the compatibility for this is still clearly okay?
And whether it could be damaged?
for example, damaged extensions can cause the same failure again because of this. Or simply not accepted for other reasons. And erasing all its components can be a clear but sometimes only solution.
https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem
Greetings volunteer.
",googlethunderbird,false,0,0,https://support.mozilla.org/questions/1419642 1593622,1419649,2023-07-29 08:11:10 -0700,2023-07-29 08:11:10 -0700,"At the top right of the Thunderbird window, click the menu button ≡ > Account Settings Select the account to be deleted in the left pane. From the 'Account Actions' drop-down menu at the bottom of the left pane select 'Remove Account'.
",christ1,false,1,0,https://support.mozilla.org/questions/1419649 1593620,1419649,2023-07-29 07:42:27 -0700,2023-07-29 07:42:27 -0700,"Yes. My mailbox collects answers from telia.com, hotmail.se and gmail.com . telia.com has ceased to deliver and I want to delete that account because because the mailbox tries to connect to a non existing address all the time.
",cmevenson39,false,0,0,https://support.mozilla.org/questions/1419649 1593613,1419649,2023-07-29 07:13:42 -0700,2023-07-29 07:13:42 -0700,My mailbox contains 3 imported mail addresses
What does this mean? Are you referring to email accounts?
,christ1,false,0,0,https://support.mozilla.org/questions/1419649 1593647,1419652,2023-07-29 10:02:35 -0700,2023-07-29 10:02:35 -0700,You might try unchecking Use the system notification. The Thunderbird-native notifications work for me in 115.0.1.
,danawilson001,false,0,0,https://support.mozilla.org/questions/1419652 1593612,1419653,2023-07-29 07:12:19 -0700,2023-07-29 07:12:19 -0700,"Yes, there are two ways: You can either make the new account the default one, which puts it at the top of the folder pane. Go to Account Settings, and select the desired account. Select 'Set as Default' from the 'Account Actions' drop-down menu at the bottom of the left pane. Or open Account Settings and re-order accounts in the left pane via drag 'n' drop as desired.
",christ1,false,0,0,https://support.mozilla.org/questions/1419653 1593975,1419654,2023-07-30 17:58:27 -0700,2023-07-30 17:58:27 -0700,This is what the folders look like on TB right now. I tried going into the profiles folder and changing it there but it doesn't stay. As soon as I open TB again it goes right back under Inbox.
There has to be a way to fix this. I can't be the only person that this has happened to. Please help!
,cachadd,false,0,0,https://support.mozilla.org/questions/1419654 1593955,1419654,2023-07-30 15:47:42 -0700,2023-07-30 15:47:42 -0700,"I understand what you’re saying, but Yahoo tech suggested I use TB to resolve the issue. I’ve checked the settings on both Yahoo & Tv - they are correct. Yahoo says I need to move the Draft system folder back where it belongs (like Inbox, trash, etc) before they can do anything. That’s what I’m trying to do but have not been successful.
",cachadd,false,0,0,https://support.mozilla.org/questions/1419654 1593644,1419654,2023-07-29 09:47:36 -0700,2023-07-29 09:47:36 -0700,Thunderbird is a POP3/IMAP email program that connects to your email aka yahoo email. And that draft folder could be caused by invalid email address and created on Thunderbird. So you have to check to insure that email address is correct. The email service is provided by yahoo email not Thunderbird. Thunderbird connects to the email provider it by itself can't do the email or retrieval without connecting to a email service provider like yahoo or such. So if Yahoo email changes it's POP3/IMAP settings that would have to get that from yahoo email support to correctly connect to the email provider.
,Dropa,false,0,1,https://support.mozilla.org/questions/1419654 1593633,1419654,2023-07-29 08:47:50 -0700,2023-07-29 08:47:50 -0700,Yahoo sent me to Thunderbird. I couldn’t see that the Drafts folder had moved on Yahoo. It was only when I downloaded TB that I could see it.
,cachadd,false,0,0,https://support.mozilla.org/questions/1419654 1593628,1419654,2023-07-29 08:28:04 -0700,2023-07-29 08:28:04 -0700,Firefox AFAIK doesn't have a draft folder that is showing it's Yahoo doing that. You need to contact Yahoo email support for this.
,Dropa,false,0,1,https://support.mozilla.org/questions/1419654 1594034,1419655,2023-07-31 03:02:44 -0700,2023-07-31 03:02:44 -0700,Noch ein Darstellungs- Problem für Thunderbird 115.0.1 gerade gefunden....
,clemens9,false,0,0,https://support.mozilla.org/questions/1419655 1594033,1419655,2023-07-31 02:58:40 -0700,2023-07-31 02:58:40 -0700,Sorry....
Danke Bitte verschieben sie es nach Thunderbird
,clemens9,false,0,0,https://support.mozilla.org/questions/1419655 1593687,1419655,2023-07-29 16:35:53 -0700,2023-07-29 16:35:53 -0700,Is this a question about Thunderbird or about an email service in Firefox ?
We can move this question over to Thunderbird Support if the question is about Thunderbird.
,cor-el,false,0,0,https://support.mozilla.org/questions/1419655 1594910,1419656,2023-08-03 19:24:09 -0700,2023-08-03 19:24:09 -0700,"You might want to try the find option (ctrl+Shift+F) It does limit you to individual accounts, but specifying the from is simple.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419656 1594016,1419656,2023-07-31 01:16:12 -0700,2023-07-31 01:16:12 -0700,"I can see what you mean, but this is not what I want. When I select ""To me"" and ""must include"" Person D I just want mails from Person D, not mails from person X, Y and Z to me and a group of persons that happens to include Person D. This could be a third choice: ""Must include from""
",BjornEnemark,false,0,0,https://support.mozilla.org/questions/1419656 1593956,1419656,2023-07-30 15:47:54 -0700,2023-07-30 15:47:54 -0700,"That is what the must include option does, it only includes mail for the selected address.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419656 1593755,1419656,2023-07-29 23:50:10 -0700,2023-07-29 23:50:10 -0700,"Yes, e-mails to or from the selected person. In my attachment my search found mails from 469 persons! How do I narrow it down to one (or maybe a handful)?
",BjornEnemark,false,0,0,https://support.mozilla.org/questions/1419656 1593722,1419656,2023-07-29 19:45:36 -0700,2023-07-29 19:45:36 -0700,What are you asking for? EMails addressed to only that person and no other?
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419656 1594328,1419657,2023-08-01 10:03:37 -0700,2023-08-01 10:03:37 -0700,"With taskmgr at 460MB it took again 2 minutes 40 seconds And yes, it is always something like that.
I do not have newsgroups, all IMAP (and some POP)
I don't see what Windows Safe mode can solve, as with an identical profile everything is fine in 60.9.1
",wquatan,false,0,0,https://support.mozilla.org/questions/1419657 1594287,1419657,2023-08-01 06:47:18 -0700,2023-08-01 06:47:18 -0700,"Thanks for the timings
wquatan said
When I look at System Explorer, after clicking Exit, not much seems to happen during those 1-2 minutes (till all processes are suddenly terminated). I also noticed that Thunderbird 60.9.1 did have 1 active process, Thunderbird 102.13.1 does have 4.
The number of processes is normal.
Do you have newsgroups? Large ones? If so, perhaps https://bugzilla.mozilla.org/show_bug.cgi?id=887610
Does it happen if Windows has been started in safe mode? https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
Is it always 1-2 minutes? And how much memory is Thunderbird using before shutdown according to taskmgr?
",wsmwk,false,0,0,https://support.mozilla.org/questions/1419657 1594285,1419657,2023-08-01 06:23:19 -0700,2023-08-01 06:23:19 -0700,"Hi, thank you for the reply !
I did some exact timing
Exit Program 60.9.1 till all (1) Thunderbird processes terminated in System Explorer : 10 seconds Exit Program 102.13.1 till all (4) Thunderbird processes terminated in System Explorer : 2 minutes 40 seconds = 160 seconds
That's a lot more than ""somewhat longer""
I know it's not ""needed"" to shut down Thunderbird more than once a week, but there are other reasons (like switching to another profile) to do that, which has become very annoying in 102.13.1
I don't see any ""expunge or delete trash"" setting, not in 60.9.1 and not in 102.13.1
",wquatan,false,0,0,https://support.mozilla.org/questions/1419657 1594238,1419657,2023-07-31 23:49:39 -0700,2023-07-31 23:49:39 -0700,"The shutdown process was made more robust. So you can expect a somewhat longer shutdown time. There should be no need to shut down Thunderbird more than once a week.
On your accounts, do you have expunge or delete trash on shutdown enabled?
",wsmwk,false,0,0,https://support.mozilla.org/questions/1419657 1593642,1419659,2023-07-29 09:46:07 -0700,2023-07-29 09:46:07 -0700,"Yes, you can. Open Settings > General > Language ... > Fonts ... and click the down arrow beside the name of the current font. Scroll until you find a font that you know has the characters you want. Arial Unicode MS is a popular font with all the diacritic characters of many languages. You can download and install it in Windows for free.
",danawilson001,false,1,0,https://support.mozilla.org/questions/1419659 1593759,1419662,2023-07-30 00:36:25 -0700,2023-07-30 00:36:25 -0700,"On further investigation I find that I can run Thunderbird from the command line if I run the following command:
flatpak run --branch=stable --command=thunderbird org.mozilla.Thunderbird
I am not quite sure why I need to run this more verbose command as I should only need to run:
flatpak run org.mozilla.Thunderbird.
Anyway, I seem to have got it working, so I am happy with this work-around.
",david.w.potter,false,0,0,https://support.mozilla.org/questions/1419662 1593657,1419663,2023-07-29 10:40:00 -0700,2023-07-29 10:40:00 -0700,"At the top right of the Thunderbird window, click the menu button ≡, then select Help > Troubleshooting Information. Look for 'Profiles', and click about:profiles. This will show a list of available profiles. You can launch each profile to check what account(s) are set up in each profile.
",christ1,false,0,0,https://support.mozilla.org/questions/1419663 1595072,1419667,2023-08-04 12:54:47 -0700,2023-08-04 12:54:47 -0700,"Thanks for the clarification of how to set that filter. So now you can see why I had so much trouble. The instructions for that are not clear. Matt's reply clearly explains what those ""instructions"" lack. Or maybe I just need to learn how the English language can confuse people. I'm beginning to think that when we learned English in grade school, some idiosyncrasies of our language were not taught correctly. Or maybe I am dumber than I think? LOL ?? The creation of filters could use a specific description of how those ""different settings"" work. Giving examples. Like Matt had to do for me? I might ask. Does everyone else know how? Or hopefully, some have learned from my ignorance?
",PennsyNut,false,0,0,https://support.mozilla.org/questions/1419667 1594959,1419667,2023-08-03 22:47:58 -0700,2023-08-03 22:47:58 -0700,I use office 365 and what I do is login to the web interface and create rules for certain keywords because the thunderbird junk filters have no affect on email viewed from mobile devices.
,gsrgtrdg4565653,false,0,0,https://support.mozilla.org/questions/1419667 1594913,1419667,2023-08-03 19:34:57 -0700,2023-08-03 19:34:57 -0700,"They say a picture is worth a thousand words.
Dang nab it! I just created this new filter from a bunch of new junk messages. Image attached. Also image of the inbox. Tried running it manually. And it didn't work. I double checked that it was for the right inbox/folder, etc.
",PennsyNut,false,0,0,https://support.mozilla.org/questions/1419667 1594778,1419667,2023-08-03 09:12:53 -0700,2023-08-03 09:12:53 -0700,"OK. I got the image attached. Will this work? Or should I change something else? i.e. Is running manually necessary? I'd like those addresses listed as ""From's"" to simply delete. And I never see them? And can I just keep adding? Or is there a limit? I do have a bunch more that keep coming that can all be deleted without my even seeing them. Like they never exist. As I'm saying. If this will work tomorrow when I download message first thing. I can then close this thread and simply thank y'all?
",PennsyNut,false,0,0,https://support.mozilla.org/questions/1419667 1594766,1419667,2023-08-03 08:36:44 -0700,2023-08-03 08:36:44 -0700,"Hi, Pennsynut,
Do you have a graphic image viewer (other than Paint)? (IrfanView is absolutely fantastic, and it's free.) Anyway, open Snipping Tool and take your shot, and it will be on your clipboard automatically. Open Paint or your image viewer and use Paste, and the image will appear there. Save it as .jpg/.jpeg preferably for posting here. Then use the Browse button under Add images after you write a note, and your File Explorer will open and you can locate the picture where you saved it. Click Open, and it will be added to your note.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1419667 1594763,1419667,2023-08-03 08:30:47 -0700,2023-08-03 08:30:47 -0700,"OK. I think I have it figured out. And tomorrow I will double check. If everything works, I will close this thread. But if tomorrow it don't work, I'll be back. With images.
",PennsyNut,false,0,0,https://support.mozilla.org/questions/1419667 1594755,1419667,2023-08-03 08:07:21 -0700,2023-08-03 08:07:21 -0700,"I must apologize for being so ignorant. But I still can't get the filters to work. I do have one that works flawlessly. And when I copy that format for others, they do not work. And to make matters worse is that I can't get the snipping tool to get an image from my PC to this forum. You can't browse to the snipping tool. And the snipping tool don't allow copy/paste. So how do I get an image from snipping tool to this forum? If I could do that I could show exactly what filters I created. The one that works and the other that don't. And you would see why I am so confused.
",PennsyNut,false,0,0,https://support.mozilla.org/questions/1419667 1594121,1419667,2023-07-31 10:15:22 -0700,2023-07-31 10:15:22 -0700,"OK. Yesterday, I went through all my filters. Changed them from ""From"" to ""Contains"". Left the ""is"". And made sure all the email addresses were what was after the @. So, that that example of ""nowhere.com"" was originally ""some@nowhere.com"". And all are directed them to be sent to ""Local Junk"". Will that work? Or should I have used ""send to Junk on each folder""? I felt it best to try and get all junk from all folders into one place to review. I never just auto delete junk because of the possibility of a good one getting caught by TB's Junk catcher.
",PennsyNut,false,0,0,https://support.mozilla.org/questions/1419667 1593958,1419667,2023-07-30 15:56:01 -0700,2023-07-30 15:56:01 -0700,"PennsyNut said
Matt: Thanks. That's a lot to work through. Let me explain a little more. I've tried following the articles and they just confuse me. Too many details. Your mentioning the address alone. I've been doing that. I do not type ""johndoe@nowhere.com""; I type ""nowhere.com"". So that is not the problem for me.
Again I do not think you are getting what I am saying. You need to use contains not is. Simply using nowhere.com with is will always fail as it is not even a valid email address so it most certainly will not match the data in the From: header of the email. However testing the from for contains nowhere.com will match easch time such an email appears.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419667 1593890,1419667,2023-07-30 13:12:06 -0700,2023-07-30 13:12:06 -0700,"Matt: Thanks. That's a lot to work through. Let me explain a little more. I've tried following the articles and they just confuse me. Too many details. Your mentioning the address alone. I've been doing that. I do not type ""johndoe@nowhere.com""; I type ""nowhere.com"". So that is not the problem for me. And all I've been trying to get to go direct to junk is email addresses, as I've just shown. I've not tried individuals, nor for that matter any other than ""From"" and ""is"". (Example: From/is/foscodevelopment.org. Have you ever heard of fosco development? Well, I haven't, but I get email from them. And those emails should go direct to JUNK ON LOCAL FOLDERS. The problem may be my using ""From"", ""is"", ""email address"" and ""Move Message to"" ""Junk on Local Folders"". I had been moving to the junk folder for each address and that seemed to be extra work, so I though moving them all to that one file under Local would work best. What kind of confuses me is that I have successfully had specific emails from a specific source go to a separate inbox rather than the normal inbox. (Example: I get email from ""MRH"" and I filter that so that those messages bypass the inbox and go direct to a folder marked ""MRH"". And that works for the email address. ""news@mrhmag.com"". So all I know is that those messages bypass the inbox as directed. So I don't know why I should ""not type ""news@"".
",PennsyNut,false,0,0,https://support.mozilla.org/questions/1419667 1593707,1419667,2023-07-29 18:24:05 -0700,2023-07-29 18:24:05 -0700,"First thing. Don't filter on address is! it sounds like is is exact and just what you want, but it rarely is.
Email from this forum comes from the address no-reply@support.mozilla.org but the from header of the emails actually contains From: Mozilla Support Forum <no-reply@support.mozilla.org> So from is no-reply@support.mozilla.org is not a match, because there is more there than the filter contains. Likewise, I get mail from various groups that use the same sending address for the entire list, but substitute individual people names before the email address (display name) so the mail ""looks"" like it comes from that individual instead of the list.
Using contains as the criteria neatly side steps this and works to deliver what you want. It also means that is the sender uses say ebay.com, ebay.us, ebay.za in their mails you can drop the last bit of the address and it will still be included by the filter.
Next is the fact that if you move an email, it is no longer there for the filter to act on. So if the same email is ""valid"" for two filters and the first moves it, the second will not even see it.
I have been marking as Junk on some messages for years now. When does TB ever send those directly to the Junk file?
Lets again back up to the fundamentals. Thunderbird ignores the from address in determining if an email is ""spammy"" and in marking mail as junk. Always has and probably always will. Something that is probably missing from the relevant article https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages# A much older, but also more detailed discussion on the junk filtering can be found here http://kb.mozillazine.org/Junk_Mail_Controls Thunderbird will not mark a message for someone in your selected address books in account settings as Junk/SPAM. This can be an issue if the address book is selected in account settings and you are using it in your spam filters. One thing fights the other.
Blocking an individual is beyond the scope of junk filtering. It is not looking at the content of the email to determine if it might be spam, just at who sent it. So this part is best done using filters. https://support.mozilla.org/en-US/kb/blocking-sender#
Just be aware that it is probably better to not hand out your email address than it is to do a lot of filtering to block the unwelcome mail signing up for things generates.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419667 1593674,1419667,2023-07-29 13:03:54 -0700,2023-07-29 13:03:54 -0700,I still need help! This is only one problem of more that are very similar. Stuff that is supposed to work on Tbird that don't.
,PennsyNut,false,0,0,https://support.mozilla.org/questions/1419667 1593670,1419667,2023-07-29 12:46:37 -0700,2023-07-29 12:46:37 -0700,"Sorry that didn't help you. Please post a reply to this reply, saying something like I still need help and someone else who knows more about filters than I do (that's almost everybody) will come along and offer suggestions.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1419667 1593668,1419667,2023-07-29 12:31:23 -0700,2023-07-29 12:31:23 -0700,"Wisewiz: I did that too. Used From, is, email address. That didn't work either. In fact, I typed the word ""Subject"" above by mistake. I just rechecked all my filters and they all read the same. Except for filters that do have Subject. Or any other configuration. In other words. I double checked and wrote down exactly what each filter shows. Identical except for From/Subject - email address/subject.
",PennsyNut,false,0,0,https://support.mozilla.org/questions/1419667 1593663,1419667,2023-07-29 11:49:08 -0700,2023-07-29 11:49:08 -0700,"Hi, PennsyNut! Fancy meeting you here.
Looks to me as though the only thing you might be doing wrong is putting the email address in the Subject category instead of the From category. The filter won't see the Subject as containing the email address you're trying to send to Junk under Local Folders. Try it again with From and see whether it works the next time you get a message from that email address. Good luck!
",danawilson001,false,0,0,https://support.mozilla.org/questions/1419667 1593895,1419673,2023-07-30 13:17:44 -0700,2023-07-30 18:25:14 -0700,"Hi,
thank you!
christ1 schrieb
But after importing my PGP-Keys and trying to send mails encrypted, I received an error with no further explanation.For a simple upgrade you'd not need to import your OpenPGP keys again, since the profile doesn't change. Why did you think this would be necessary?
I migrated a very old TB-installation (iirc from 2006, always updated via copying the data-directory under .thunderbird and editing profiles.ini) that had some flaws. So I hoped to get rid of these flaws and imported all old mails, adresses, etc. in a freshly installed, plain TB application.
And I was really impressed: All my 20+ remote calendars and addressbooks were imported without any problem! Really great!
punycode.js, line 440: ReferenceError: module is not definedI don't know what that means. Did you check the system requirements in the release notes? https://www.thunderbird.net/en-US/thunderbird/115.0/system-requirements/
The requirements are easily fulfilled and TB itself is running without issues. Its just when I try to encrypt a message.
~/ inxi CPU: 8-core AMD Ryzen 9 5900HX with Radeon Graphics (-MT MCP-) speed/min/max: 1330/1200/4679 MHz Kernel: 6.4.7-arch1-1 x86_64 Up: 3h 12m Mem: 14.13/62.23 GiB (22.7%) Storage: 1.82 TiB (36.8% used) Procs: 408 Shell: Zsh inxi: 3.3.28
You may also post to the Thunderbird e2ee mailing list in Topicbox. https://thunderbird.topicbox.com/groups/e2ee
Thanks again :-) I will give it a try.
Best regards,
",Peer-Peter,false,0,0,https://support.mozilla.org/questions/1419673 1593783,1419673,2023-07-30 03:51:46 -0700,2023-07-30 03:51:46 -0700,"But after importing my PGP-Keys and trying to send mails encrypted, I received an error with no further explanation.
For a simple upgrade you'd not need to import your OpenPGP keys again, since the profile doesn't change. Why did you think this would be necessary?
punycode.js, line 440: ReferenceError: module is not defined
I don't know what that means. Did you check the system requirements in the release notes? https://www.thunderbird.net/en-US/thunderbird/115.0/system-requirements/
You may also post to the Thunderbird e2ee mailing list in Topicbox. https://thunderbird.topicbox.com/groups/e2ee
",christ1,false,1,0,https://support.mozilla.org/questions/1419673 1593720,1419683,2023-07-29 19:33:16 -0700,2023-07-29 19:33:16 -0700,"Personally I think what you are doing is asking for trouble. Silent failures in this sort of action are not really all that uncommon. Having stuff move back from whence it came is perhaps one of the signs that silent sync failures are occurring.
It does sort of work, most of the time. Generally it is slow and there is no feedback as to when the process is completed. It might be many minutes after you see things zip around on screen for the actual process to complete. It should not be attempted while offline at all as the entire process requires multiple round trips to both servers. It is certainly not a function I would encourage doing with a filter, as the filter will just kick off the process and not wait for any confirmation of the completion of the IMAP sync.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419683 1593708,1419683,2023-07-29 18:25:46 -0700,2023-07-29 18:26:48 -0700,"This is a Thunderbird message filter. It's set to apply when Manually Run, and when Getting New Mail.
When I disable the filter, it stays where I put it. When the filter is reenabled, it still stays there.
It also stays there if the filter is enabled but Thunderbird is offline. When I take it back online, the message moves back.
So whatever is triggering the application of the filter to the message, it happens when a new message is moved to the folder and TB is online. If the filter is enabled after those conditions have happened, the filter is not reapplied to the message.
Edit: It's not likely to be the server because I'm moving the message from the inbox where it was originally sent to the inbox of another account on another server.
",Toolworker,false,0,0,https://support.mozilla.org/questions/1419683 1593704,1419683,2023-07-29 18:02:00 -0700,2023-07-29 18:02:00 -0700,"Are you using these filters in Thunderbird or server side? Thunderbird filters generally only run on the inbox and sent folders, and then only on new items.
Are the affected messages Spam/Junk? Some providers, Yahoo/AOL/ATT being one ignore our choices and force their determinations as to what is junk/spam on you. In their view you are apparently not in change as they offer no way to opt out of their filtering.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419683 1593729,1419684,2023-07-29 19:55:33 -0700,2023-07-29 19:55:33 -0700,"The moving, or failure to do so, is most often the result of an antivirus product scanning the inbox file, making it impossible to update it.
Make sure your antivirus product does not scan in the Thunderbird profile folder when files change. Generally you can add an exception to the antivirus program for certain folders. Make Thunderbirds profile one of them.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419684 1593705,1419684,2023-07-29 18:06:48 -0700,2023-07-29 18:06:48 -0700,"No, they just sit in the Inbox now, where they used to sit in the Inbox for a few seconds and then move to Junk automatically. Maybe I need to check the Settings..
",adtypeanddesign,false,0,0,https://support.mozilla.org/questions/1419684 1593703,1419684,2023-07-29 17:58:34 -0700,2023-07-29 17:58:34 -0700,"does it not mark them as spam, or not move them from the inbox? (Two different related processes)
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419684 1593732,1419686,2023-07-29 20:00:39 -0700,2023-07-29 20:00:39 -0700,"you might try logging the process so we have some fact to look at. https://thunderbirdtweaks.blogspot.com/2021/10/logging-new-account-wizard.html
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419686 1594142,1419689,2023-07-31 13:10:18 -0700,2023-07-31 13:10:18 -0700,"La cartella in oggetto è legata ad un account POP e accedo esclusivamente dal PC. Credo però di aver individuato il problema nella successione di indirizzi usati nel corso degli ultimi 10 anni.
Storicamente su questo account tramite filtri locali spostavo i messaggi di una serie di corrispondenti verso una sottocartella della posta in arrivo. Successivamente ho usato un altro indirizzo su cui man mano dirottavo questi corrispondenti. L'altro indirizzo l'ho inserito sullo stesso profilo in configurazione IMAP. Man mano che i miei corrispondenti iniziavano ad usare il nuovo indirizzo creavo un filtro locale che spostava il messaggio nella stessa cartella (appartenete all'indirizzo precedente POP) per cui in queste sottocartelle venivano convogliati messaggi ricevuti con il vecchio indirizzo POP e con il nuovo IMAP. Ho verificato che i messaggi scomparsi sono quelli provenienti da account IMAP, confidavo nel fatto che essendo una cartella di un account POP non ci fossero contrindicazioni ma evidentemente non è così. Riconfigurerò i filtri spostando i messaggi su una cartella locale su cui spostare i messaggi da entrambi gli account, così dovrebbe funzionare correttamente. Grazie per l'attenzione
",gn.carlo,false,1,0,https://support.mozilla.org/questions/1419689 1593749,1419689,2023-07-29 23:05:45 -0700,2023-07-29 23:06:21 -0700,L'account è di tipo Imap? Accedi allo stesso account anche da altre applicazioni o altri dispositivi?
,@next,false,0,0,https://support.mozilla.org/questions/1419689 1593721,1419692,2023-07-29 19:39:35 -0700,2023-07-29 19:39:35 -0700,"You might want to ask that rather technical question in the dedicated E2EE group. https://thunderbird.topicbox.com/groups/e2ee
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419692 1595015,1419693,2023-08-04 05:27:16 -0700,2023-08-04 05:27:16 -0700,"GMX went back to working fine, but I now know tht the free version of GMX doesn't work with Thunderbird. Itis useless for me. I got Outlook to work last night. GMX seemed like a good idea and was cooler than Outlook. I am not willing to pay though.
",EastTenn,false,0,0,https://support.mozilla.org/questions/1419693 1594936,1419693,2023-08-03 21:25:15 -0700,2023-08-03 21:25:15 -0700,"EastTenn said
I have never seen anything quite like this.
Neither had I until it happened to me just a minute or so ago trying to repeat your process.
Hold the alt key. Your browser pop up blocker is blocking the popup that accepts the necessary cookies. Holding Alt will override the blocker in most browsers, allow the permission to save cookies dialog to pop up and your issue will be gone.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419693 1594349,1419693,2023-08-01 11:52:17 -0700,2023-08-01 11:52:17 -0700,"Hey, Matt, I thought your solution was excellent. It still is, but the GMX website itself has a glitch. I saw this yesterday. Hoped it would resolve today, but it has not. The GMX site seems straightforward. However, when I click on Create Email Address, the site constantly jumps back and forth from basic home page to the create email page. It will not stay still long enough for me to click on the email page. I have never seen anything quite like this.
Our local computer guy says he can help me get Thunderbird to work with new addresses, but now I'll have to look for something other then GMX. Thank you so much for everything.
",EastTenn,false,0,0,https://support.mozilla.org/questions/1419693 1593808,1419693,2023-07-30 04:54:25 -0700,2023-07-30 04:54:25 -0700,"Hey, Matt, I am sorry that I confused the issue by mentioning Eudora. We used Eudora exactly as we now use Thunderbird! All of our messages saved in Eudora were imported to Thunderbird about 12 years ago after Qualcomm stopped supporting Eudora. Our ISP for 15 years has been Windstream and we both had Windstream addresses. I didn't realize that AT&T no longer offered email except through Yahoo.
Now to the good part: You may have solved my problem! I, too, have been concerned about Gmail and privacy. Thank you for mentioning GMX. I have a friend who uses that. If we can set up GMX addresses for both my husband and me and then get those to work in Thunderbird, the problem is solved. My older Gmail account can still be totally separate.
If the GMX addresses are brand new, then there will be no merging problem. Thank you. I still need to reread your message and see if I can understand it, but it looks good so far.
",EastTenn,false,0,0,https://support.mozilla.org/questions/1419693 1593714,1419693,2023-07-29 19:02:08 -0700,2023-07-29 19:02:08 -0700,"Personally I would welcome the exit of ATT from the email market. They have used a contracted service with yahoo for probably the last 10 years and it has at best been a dogs breakfast. Special passwords and odd setting to get yahoo to work with the ATT email.
There are many mail providers out there. Google is not the only one. Personally I have a weakness for GMX, because the parent company is based in Germany and must use German privacy laws, they don't retain much information about you at all. Where as the US folk do their utmost to retain everything about you they can. but that list is far from complete. Try googling free email providers on google, they list close to 30.
Now we get to the real issue. I assume your mail is currently downloaded as POP, as IMAP mail will not survive the closure of the mail account on the server.
You worry about ""Merging"" stuff.
I can not speak for Eudora, but unless you have already imported that mail to Thunderbird it is about lost. Eudora is not able to run on some of the more recent operating systems so I would suggest you import that mail before you actually loose it. Eudora stores mail in a proprietary format so with no Eudora reading it becomes a real problem.
Next you talk about adding a gmail account to your existing profile like as if data is all going to be merged together. That can be the case if you choose to use POP and a global inbox, but simply selecting not to use a global inbox for the account will have the account added to the folder pane as it's own entry and having it's own inbox and associated folders. Personally I use the global inbox, and Thunderbird reports it as being almost 7 and a half GB in size. That is not the profile, just the inbox. The profile is over 50. I have some 25 accounts, mostly mail accounts registered in Thunderbird and I am starting to see cracks, but data loss is a long way off I think. I do however make a manual backup of the profile every couple of months, so loosing historical stuff is not really an issue and the google and outlook account retain copies of all mail in the past couple of years anyway.
Yes you can add the account to Thunderbird. Yes you can ""merge"" it is you want. I would suggest against it really.
What you need to be sure of is your use of POP mail as that makes immutable local copies. IMAP does not, even though it's downloading of whole folder structures and their contents is very handy, it is only as good as the server it connects to.
",MattAuSupport,false,1,0,https://support.mozilla.org/questions/1419693 1594433,1419696,2023-08-01 19:47:43 -0700,2023-08-01 19:47:43 -0700,"Thunderbird just updated to 115.1.0 (64-bit), and now closes in about 2 seconds, and opens fine now.
",scottsan,false,0,0,https://support.mozilla.org/questions/1419696 1594422,1419696,2023-08-01 19:09:08 -0700,2023-08-01 19:09:08 -0700,"I have use Malwarebytes Pro and Windows Defender for a couple of years now and have not had issues. The exceptions for both of these programs are for ImapMail and Mail folders , which are located in my Thunderbird profile folder.
",scottsan,false,0,0,https://support.mozilla.org/questions/1419696 1594334,1419696,2023-08-01 10:18:24 -0700,2023-08-01 10:18:24 -0700,"I use Windows Defender as well as Malwarebytes Pro.
Not sure if this is what you're doing, but running two real-time scanners at the same time would be a bad idea.
I have made excpetions for both of them.
Exceptions for what exactly?
",christ1,false,0,0,https://support.mozilla.org/questions/1419696 1594179,1419696,2023-07-31 16:42:51 -0700,2023-07-31 16:42:51 -0700,My inbox is 504MB. I use Windows Defender as well as Malwarebytes Pro. I have made excpetions for both of them.
,scottsan,false,0,0,https://support.mozilla.org/questions/1419696 1594146,1419696,2023-07-31 13:33:40 -0700,2023-07-31 13:33:40 -0700,What is the size of your Inbox? What is your anti-virus software?
,christ1,false,0,0,https://support.mozilla.org/questions/1419696 1594145,1419696,2023-07-31 13:21:39 -0700,2023-07-31 13:21:39 -0700,I did try rebuilding the global database. No change.
,scottsan,false,0,0,https://support.mozilla.org/questions/1419696 1594002,1419696,2023-07-30 23:34:57 -0700,2023-07-30 23:34:57 -0700,"Have you ever tried this ? https://support.mozilla.org/en-US/kb/rebuilding-global-database#
",dagois,false,0,0,https://support.mozilla.org/questions/1419696 1593995,1419696,2023-07-30 21:29:14 -0700,2023-07-30 21:29:14 -0700,"Created a new profile for testing and downloaded all my messages. Thunderbird opened and closed quickly as expected. The setting ""Clean up (""Expunge"") Inbox on Exit"" was not enabled by default. Enabled the setting and tried File>Exit. Thunderbird closed in about 2 minutes. Is this a bug?
",scottsan,false,0,0,https://support.mozilla.org/questions/1419696 1593873,1419696,2023-07-30 12:04:56 -0700,2023-07-30 12:04:56 -0700,"Unfortunately, I have no idea about your problem. But I guess that's one of the probable bugs in this brand new version. As for me, I have a problem with the ""Unified Folder"" option, which hasn't been activated since this last update. Hopefully all these bugs are only temporary...
",dagois,false,0,0,https://support.mozilla.org/questions/1419696 1593870,1419696,2023-07-30 11:29:30 -0700,2023-07-30 11:29:30 -0700,"I have found that if I uncheck ""Clean up (""Expunge"") Inbox on Exit"" that Thunderbird closes and opens normally. Not sure why this would be? Recently upgraded to Thunderbird 115 and have always had this checked with no issues. Anything I can do to get this working as it was before the upgrade?
",scottsan,false,0,0,https://support.mozilla.org/questions/1419696 1593757,1419696,2023-07-29 23:53:27 -0700,2023-07-29 23:53:27 -0700,I had Thunderbird start normally. I checked the task manager and have three instances of thunderbird. I then closed thunderbird with the X and timed to see how long it takes them to disspapear from the task manager and it was almost 3 minutes.
When I try to close Thunderbird with File> Exit...the Thunderbird window stays open...and I see the three instances in task manager. When I waited close to 3 minutes the Thunderbird window closed as well as the three instances in the task manager.
So what would cause this long delay in closing? It should be seconds....not minutes...right?
,scottsan,false,0,0,https://support.mozilla.org/questions/1419696 1593752,1419696,2023-07-29 23:26:57 -0700,2023-07-29 23:26:57 -0700,"I've never had this problem closing thunderbird using the File->Exit menu. However, when you quit the program, the instance of this one takes a few seconds before closing completely as a process. You must therefore wait a few seconds before restarting Thunderbird (or Firefox) otherwise the program does not restart and freezes the instance in the Windows tasks, as you describe it and you have to go through the tasks manager to close it and be able to restart it.
",dagois,false,0,1,https://support.mozilla.org/questions/1419696 1594458,1419700,2023-08-01 22:39:09 -0700,2023-08-01 22:39:09 -0700,"Just an update. I managed to resolve my issue as I was rechecking my Profile Mail 'Local Folder' properties in explorer and found that the 'Hidden' attribute was selected. So once I unchecked this and applied this change to all sub-folders, my Local Folders and Sub-folders together with all my stored emails are now displayed again and accessible in my TB display. I was sure that I had checked this before but obviously not. A rookie mistake :)
So thanks again Toad-Hall for your assistance, greatly appreciated.
",Rosalie.Connarty,false,0,0,https://support.mozilla.org/questions/1419700 1594176,1419700,2023-07-31 16:31:51 -0700,2023-07-31 18:29:48 -0700,"Hi, thank you for responding. I have followed your instructions to change across to the newer profile where I copied my Local Folder but when TB restarted, my display is still not showing my sub-folders/emails under the Local folder area. However what I now see displayed under the Local folder area is 'Trash' and 'Outbox' folders with no data - see pic 10.
Also I noticed that on the Account Settings, Local Folders, Message Storage local directory (filepath) now includes at the end 'Inbox.sbd' ie. C://Users/rconn/Appdata/Roaming/Thunderbird/Profiles/8c1pjbag.default/Mail/Local Folders folder\Inbox.sbd
But my other sub-folders are not displayed even though I can see some of them as 'File folder', 'File' and 'MSF File' on my PC. refer image 11 Also should I have an '.sbd' file folder for every 'file' and 'msf' combination as I don't. Also some of the '.sbd' file folders show don't show any further '.sbd. file folders where there are many different 'file' and 'msf file combinations e.g. refer image 12 for 'House.sbd'
Is there something else you can recommend to get these shown ? Do they need to be repairing, recreating the associated 'sbd' file folders where they are missing etc? Thanks.
",Rosalie.Connarty,false,0,0,https://support.mozilla.org/questions/1419700 1593838,1419700,2023-07-30 08:00:55 -0700,2023-07-30 08:01:13 -0700,"re :My laptop recently crashed and as a result of this I had to uninstall Thunderbird as when I tried to open it, it told me that another session was already open and I need to close the first one before I could reopen the application.
Basically Thunderbird did not get closed properly due to the OS crash. So, it still thinks the session is running hence cannot open it.
The usual standard method would be to do this: At this point Thunderbird could not run, so it's closed Access the 'profile name' folder called a6jo5zdd.default and delete this file: parent.lock I'm assuming the old profile is the one which has all your 'Local Folders' folders and emails. C://Users/rconn/Appdata/Roaming/Thunderbird/Profiles/a6jo5zdd.default folder then start Thunderbird.
There was nothing actually wrong with the program itself so there was no need to uninstall/reinstall.
At this point I would do this: Exit Thunderbird.
Access Profile via this method: - see image below as guide
At this point you could restart Thunderbird to see if it picks up that profile, but I would do the following whilst in that profile.
Now start Thunderbird.
If it picks up the Local Folders then all is OK, but if for some reason that does not work because Thunderbird has no knowledge of the older profile then do this:
Access Account Settings Select 'Local Folders' On the right for 'Local directory' click on 'Browse' and choose this location: C://Users/rconn/Appdata/Roaming/Thunderbird/Profiles/8c1pjbag.default/Mail/Local Folders folder Click on 'Select Folder'
Exit Thunderbird and allow a little time for background process to complete Start Thunderbird.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1419700 1594481,1419711,2023-08-02 02:01:46 -0700,2023-08-02 02:01:46 -0700,Thank you so much David!
,gfinley,false,0,0,https://support.mozilla.org/questions/1419711 1594335,1419711,2023-08-01 10:38:59 -0700,2023-08-01 10:38:59 -0700,"Yes, the Thunderbird profile. Be sure to do it when Thunderbird is not running. With a good backup, you will be safe from serious errors. I backup at minimum of every two weeks to a USB stick. That separation protects me from computer crashes or ransomware.
",davidsk,false,1,0,https://support.mozilla.org/questions/1419711 1594253,1419711,2023-08-01 01:41:20 -0700,2023-08-01 01:41:20 -0700,"Thanks David, do you mean a backup of Profiles?
",gfinley,false,0,0,https://support.mozilla.org/questions/1419711 1594103,1419711,2023-07-31 09:18:35 -0700,2023-07-31 09:18:35 -0700,"You are very welcome. Now, please be sure to do a backup and save to an external media to be safe. I am pleased that all turned out well.
",davidsk,false,1,0,https://support.mozilla.org/questions/1419711 1594089,1419711,2023-07-31 08:33:46 -0700,2023-07-31 08:33:46 -0700,"Great news, and thank you so much David, you encouraged me to download the current version of TB, instead of trying to go with the 1st download I had. I am now in possession of all my emails/folders etc - it feels like s miracle as it happened automatically after I installed th new version (mind you, it took me most of the day). So huge thanks to you, I'm a happy woman again. My very best wishes to you.
",gfinley,false,0,0,https://support.mozilla.org/questions/1419711 1594050,1419711,2023-07-31 04:24:49 -0700,2023-07-31 04:24:49 -0700,"Okay, my presumption is that the TimeMachine version of 7/24 is good.With that, my suggestion is to - install current version of Thunderbird - click tools>import>import from another machine and then select the profile from the TImeMachine backup.
",davidsk,false,1,0,https://support.mozilla.org/questions/1419711 1594019,1419711,2023-07-31 01:48:51 -0700,2023-07-31 01:48:51 -0700,"My apologies for being too 'wordy' and thanks for pointing this out. Here is an abridged version: I use a MacBook Pro 9.2 (2012), v. 10.15.7 (Catalina). I have mistakenly deleted my Thunderbird app. I’m not sure what version I had last, probably the latest version. I have a download 68.2.2 which I tried to reinstall, but this notification appeared 'You have launched an older version of Thunderbird... Create new profile, or Quit.' I don’t know what I should do, my main concern being not to lose all my settings, my emails saved in folders, as well as being able to receive and send. The Library shows T’bird, including Profile but I’m not sure it is the full working profile as it was modified yesterday morning. The last full profile backup I have saved is dated 2023.06.22. My last Time Machine backup is dated 2023.07.24. I would be so grateful if someone could help me reinstate my app. Many thanks.
",gfinley,false,0,0,https://support.mozilla.org/questions/1419711 1593885,1419711,2023-07-30 12:59:09 -0700,2023-07-30 12:59:09 -0700,You may be guilty of posting too many words. You mention version 68. Was that the version you were using? Do you have a backup of the profile? Have you tried installing a current version? Please share specifics on the email issue itself and someone here may be able to give assistance. I do regret that you have this problem. Thank you.
,davidsk,false,1,0,https://support.mozilla.org/questions/1419711 1593799,1419716,2023-07-30 04:27:47 -0700,2023-07-30 04:27:47 -0700,"Many email providers have increased their security processes. I suggest you review carefully your account settings, as the error message indicates the email address is not consistent.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419716 1594272,1419717,2023-08-01 03:57:29 -0700,2023-08-01 03:57:29 -0700,"here is the error message: authentication failure when connecting to outlook.office 365.com
What is weird is that on my laptop, I get the outlook emails. I checked the server settings and on the laptop, the server setting is normal password - this fixed the problem. Thanks for helping Andy
",kadak,false,0,0,https://support.mozilla.org/questions/1419717 1594126,1419717,2023-07-31 10:52:18 -0700,2023-07-31 10:52:18 -0700,"No, not needed for a POP account. Are you receiving error on retrieval or sending? What is the exact error message? Who is the email provider?
",davidsk,false,0,0,https://support.mozilla.org/questions/1419717 1594095,1419717,2023-07-31 08:53:23 -0700,2023-07-31 08:53:23 -0700,Do I need an IMAP server directory? Not sure what that is. Right now it is blank.
,kadak,false,0,0,https://support.mozilla.org/questions/1419717 1594094,1419717,2023-07-31 08:51:00 -0700,2023-07-31 08:51:00 -0700,It did not work - I had the port 587 and Startttls. Port 995 did not do it. The last email I got was on July 12th. Not sure what happened that day.
,kadak,false,0,0,https://support.mozilla.org/questions/1419717 1594057,1419717,2023-07-31 05:07:05 -0700,2023-07-31 05:07:05 -0700,Try port 995 for incoming Use port 587 and STARTTLS for SMTP server. Let us know if it works.
,davidsk,false,0,0,https://support.mozilla.org/questions/1419717 1594053,1419717,2023-07-31 04:43:26 -0700,2023-07-31 04:43:26 -0700,"Thank you David, Here is the additional info: Server: outlook.office365.com Port 993 Connection security: SSL/TLS Authentication Method: OAuth2 Not IMAP Outgoing server: smtp.office365.com
",kadak,false,0,0,https://support.mozilla.org/questions/1419717 1593852,1419717,2023-07-30 09:25:07 -0700,2023-07-30 09:25:07 -0700,"My perception is that Office365 exists with several varieties. I think you may get a useful response if you provide more information on your account, such as Exchange or IMAP, and what your server settings are. Thank you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419717 1593947,1419719,2023-07-30 15:22:40 -0700,2023-07-30 15:22:40 -0700,"Thanks so much for your reply. As far as I can tell if I open an image in any other program it opens on top of everything else. It's only within TB that images open minimized. I looked all through the settings for Windows and for Photos specifically but I can't find anything related to this issue.
Since other files types do open full screen I'm sure you're right that it's something specific about Photos, either within TB settings or Windows. The fact that it just recently started happening makes me think something in the registry may have gotten corrupted. Anyway if you have any suggestions please let me know. Thanks again!
",manmachine78,false,0,0,https://support.mozilla.org/questions/1419719 1593835,1419719,2023-07-30 07:30:59 -0700,2023-07-30 07:30:59 -0700,"re : For some reason now when I click on the image (.jpg, .png, etc) it opens to the taskbar
I believe Thunderbird just points to the app you have selected to use. Photos is obviously the chosen app and the image is opened. So in that respect Thunderbird has called upon the app and it works.
But it sounds like you have a setting which opens them in a minimised state. This maybe something to do with 'Photos' app.
If you have images in a standard folder on desktop and you click to open them, do they also open minimised ?
",Toad-Hall,false,1,0,https://support.mozilla.org/questions/1419719 1593848,1419725,2023-07-30 09:05:40 -0700,2023-07-30 09:05:40 -0700,"If you already have secured an email account, just click File>new>existing email account. What additional information would you like? Thank you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419725 1593849,1419727,2023-07-30 09:06:13 -0700,2023-07-30 09:06:13 -0700,Please do not post questions twice. Thank you.
,davidsk,false,0,0,https://support.mozilla.org/questions/1419727 1593867,1419736,2023-07-30 11:05:13 -0700,2023-07-30 11:05:13 -0700,"My suggestion: - If the old PC still works, first update it to current release so that both PCs have save version. - exit thunderbird on old pc. - copy c:\users\<yourid>\appdata\roaming\thunderbird to USB stick - install TB on new PC and exit. - copy the USB thunderbird folder to c:\users\<yourid>\appdata\roaming\thunderbird - start thunderbird
",davidsk,false,0,1,https://support.mozilla.org/questions/1419736 1594100,1419737,2023-07-31 09:06:42 -0700,2023-07-31 09:06:42 -0700,Allora non saprei. In casi simili era l'antivirus a tagliare via l'allegato.
,@next,false,0,0,https://support.mozilla.org/questions/1419737 1594091,1419737,2023-07-31 08:45:32 -0700,2023-07-31 08:45:32 -0700,uso solo windows defender e non ho antivurus
,pierdomenicop67,false,0,0,https://support.mozilla.org/questions/1419737 1594081,1419737,2023-07-31 07:50:08 -0700,2023-07-31 07:50:08 -0700,Hai un antivirus di terze parti?
,@next,false,0,0,https://support.mozilla.org/questions/1419737 1593881,1419740,2023-07-30 12:46:25 -0700,2023-07-30 12:46:25 -0700,"https://support.mozilla.org/kb/cannot-receive-messages
",christ1,false,0,0,https://support.mozilla.org/questions/1419740 1594127,1419746,2023-07-31 10:53:35 -0700,2023-07-31 10:53:35 -0700,"A message can be tagged no matter how its viewed, i.e. Message Pane, tab or window.
In the Message Pane, click the More button in the Header Pane, Tag.
In a tab or window, right-click in the body, Tag, or Message/Tag (press Alt if the Menu Bar is hidden).
The tags are always visible in the Header Pane.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419746 1595123,1419754,2023-08-04 17:53:03 -0700,2023-08-04 17:53:03 -0700,I still have no idea what this pop up looks like.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419754 1595048,1419754,2023-08-04 09:36:30 -0700,2023-08-04 09:36:30 -0700,There is no error message. When I turn on my computer a pop appears directing me to thunderbird for an update. The ones in Chinese were really strange - but I have not gotten that one again.
,bhammerberg,false,0,0,https://support.mozilla.org/questions/1419754 1594941,1419754,2023-08-03 21:50:44 -0700,2023-08-03 21:50:44 -0700,"perhaps you could screen capture one of the messages, with the actual message we might be able to do better than guess.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419754 1594059,1419754,2023-07-31 05:24:56 -0700,2023-07-31 05:24:56 -0700,"Greetings Matt, I am v102 of thunderbird. I have not had this problem before with my antivirus.
",bhammerberg,false,0,0,https://support.mozilla.org/questions/1419754 1593974,1419754,2023-07-30 17:56:43 -0700,2023-07-30 17:56:43 -0700,Are you on V115? do you have one of the number of antivirus programs that nag you to update to a new version as soon as it is released? Even before auto updates are enabled for general Thunderbird users. (the first 2 weeks after a new release is just new users that download it.)_
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419754 1597159,1419760,2023-08-12 07:13:09 -0700,2023-08-12 07:13:09 -0700,"Bit-by-bit I'm getting it. I much appreciate your reply(s).
Matt said
Global inbox overrides the message storage location and placers messages in the chosen inbox. That is all you need to know really. Storage location is irrelevant if you want to share an inbox among more than one account.
That's very helpful, and I confirm it!
In more detail:
What I find is that if I do set the message storage location to some ""acceptable"" path then some status files there will get their date stamps updated as mail passes thru to the Global Inbox (Local Folders) location. The incoming mail itself however winds up stored -only- in the Global Inbox (Local Folders) location in this case. (IOW, no copy is left at the message storage location.)
I also find that with the message storage location set to the legacy ""un-acceptable"" path, the very same thing happens. Some status files at the ""un-acceptable"" path location get their date stamps updated as mail passes thru to the Global Inbox (Local Folders) location and the incoming mail itself winds up stored -only- in the Global Inbox (Local Folders) location, (same as the case above).
What I'd still like to understand is if/how I could a) use the Global Inbox (Local Folders), b) not have extraneous ""acceptable"" message storage path directories scattered about willy-nilly, and c) not have Thunderbird complain about ""un-acceptable"" message storage paths (e.g. when I try to simply delete them).
",steve.johns,false,0,0,https://support.mozilla.org/questions/1419760 1597109,1419760,2023-08-12 03:58:52 -0700,2023-08-12 03:58:52 -0700,"Global inbox overrides the message storage location and placers messages in the chosen inbox. That is all you need to know really. Storage location is irrelevant if you want to share an inbox among more than one account.
The fact you can not set the same storage location for two or more accounts is just that a fact of how it works. Having multiple accounts share a storage location will mess in the storage locations nest so Thunderbird refuses to play if you attempt to do so.
I suggest you spend a lot of time reading the source code if you want to understand how the two things interact. There is no ""spec"" that can be consulted to determine how tings work, or even how they are expected to work. As this is a user peer support forum, not a teaching venue I doubt even if someone understood the implications fully they would be unlikely to invest the time in writing documentation just for you.
My personal view is that there should be no user accessible access to edit the storage location. My view is the entry should be removed from the account settings because I have spent far to much time over the past decade fielding questions from people who have managed to loose all their mail messing with the setting. It is a support nightmare because it is easy to use and easy to get so very wrong. just as you did.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419760 1597097,1419760,2023-08-12 03:25:26 -0700,2023-08-12 03:25:26 -0700,"If there is anyone here who clearly understands the two separate things 'Global Inbox' and 'Message Storage' and could parse them out for me, I would appreciate the further enlightenment. Thanks.
",steve.johns,false,0,0,https://support.mozilla.org/questions/1419760 1595673,1419760,2023-08-06 05:37:36 -0700,2023-08-06 05:37:36 -0700,"Matt said
steve.johns said
Put another way, what is the relationship between the concepts of 'Global Inbox' and 'Message Storage'?There is none.
Well, OK. Two separate things then.
But these two separate things exist in the same program, in the same UI, side-by-side.
I have not found a good explanation anywhere about when one is or should-be used, when the other is or should be used, when both are or should-be used.
My 'Message Storage' fields have a path in them. This may be a historical relic, but it is my situation. The path itself constantly throws the error being discussed, and I cannot clear that path.
This situation does not make sense to me.
",steve.johns,false,0,0,https://support.mozilla.org/questions/1419760 1595551,1419760,2023-08-05 19:32:28 -0700,2023-08-05 19:32:28 -0700,"steve.johns said
Put another way, what is the relationship between the concepts of 'Global Inbox' and 'Message Storage'?
There is none.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419760 1595004,1419760,2023-08-04 03:49:43 -0700,2023-08-04 03:50:00 -0700,"Put another way, what is the relationship between the concepts of 'Global Inbox' and 'Message Storage'?
",steve.johns,false,0,0,https://support.mozilla.org/questions/1419760 1595003,1419760,2023-08-04 03:48:19 -0700,2023-08-04 03:48:19 -0700,"What i need to understand better, I think, pertains to the Message Storage area and the relationship between the settings under the Advanced button and the setting in the Local Directory field.
Are these supposed to be one-or-the-other, but not-both?
",steve.johns,false,0,0,https://support.mozilla.org/questions/1419760 1595002,1419760,2023-08-04 03:44:31 -0700,2023-08-04 03:45:07 -0700,"Thanks for your reply.
Yes, all these accounts are POP.
Yes, all these accounts are many years old. Presumably they do predate both the change in defaults to IMAP and the change in defaults to using the global inbox for new pop accounts. (When was that?)
",steve.johns,false,0,0,https://support.mozilla.org/questions/1419760 1594920,1419760,2023-08-03 19:48:08 -0700,2023-08-03 19:48:08 -0700,"steve.johns said
Situation I am trying to fix - Multiple email accounts from provider #1 seem to work fine, and I see the emails under my Unified Folders in Local Folders, as expected and desired. The actual storage is inside Local Folders in Inbox.
If thunderbird is using a folder for mail from one account. It will not let you mess it up by forcing the same folder to be used for another. It does not work that way.
A single (very important) email account from provider #2 seems to work fine on it's own, (I can send and receive and accumulate mail), but the emails from this account do not appear in Local Folders in InBox.
So you have to use POP mail to even have that choice! IS the account configured as such?
If the account is configured as POP, you select the Server settings in account settings and using the advanced button Select to use the inbox for a different account.
when I attempt to set the path, I get the error shown above.That is because you are not approaching the issue in the correct way. Thunderbird will not use the same path to store two different accounts mail as that will mess up both.
IOW, some accounts successfully ""automatically"" copy their emails into Local Folders in InBox (as desired), and some do not. I don't understand the difference in behavior.
Clearly you do not understand the difference. I am guessing your accounts are ""older"" and probably predate both the change in defaults to IMAP and the change in defaults to using the global inbox for new pop accounts.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419760 1594065,1419760,2023-07-31 05:56:29 -0700,2023-07-31 06:15:13 -0700,"Situation I am trying to fix -
Multiple email accounts from provider #1 seem to work fine, and I see the emails under my Unified Folders in Local Folders, as expected and desired. The actual storage is inside Local Folders in Inbox.
A single (very important) email account from provider #2 seems to work fine on it's own, (I can send and receive and accumulate mail), but the emails from this account do not appear in Local Folders in InBox. I want them to. But when I attempt to set the path, I get the error shown above.
IOW, some accounts successfully ""automatically"" copy their emails into Local Folders in InBox (as desired), and some do not. I don't understand the difference in behavior.
",steve.johns,false,0,0,https://support.mozilla.org/questions/1419760 1594055,1419760,2023-07-31 04:51:43 -0700,2023-07-31 04:51:43 -0700,"FWIW, trying to set up here:
E:\Thunderbird\Profiles\rxd7d4d1.default\Mail\Local Folders
produces the same error.
",steve.johns,false,0,0,https://support.mozilla.org/questions/1419760 1594043,1419760,2023-07-31 04:09:58 -0700,2023-07-31 04:10:41 -0700,"Matt said
Lets just say it you really really demand to loose data, this is a good way. Hence the refusal.
Hi. Thanks for your reply, but I do not understand this comment. My C: drive has been the destination for my mail for decades. I've never lost any mail data from it. In fact, as the drive with automated scheduled backups, it is my most protected drive.
Are you saying Thunderbird does not now allow any location on C: to be the Local Folders storage?
That's contrary to what I've been doing for years. Has something changed?
Matt said
The path in and of itself requires the user to have administrator privileges to access it.
""C:\Thunderbird"" is not an OS-managed directory. Why would admin privs be required to access it? (And I do have admin privs anyway ...)
And as I wrote, the Appdata/Roaming area, supposedly the correct area, has the same problem!
Thus, I am still mystified ...
",steve.johns,false,0,0,https://support.mozilla.org/questions/1419760 1593977,1419760,2023-07-30 17:59:58 -0700,2023-07-30 17:59:58 -0700,"Lets just say it you really really demand to loose data, this is a good way. Hence the refusal.
The path in and of itself requires the user to have administrator privileges to access it. Even the accounting programs have finally got with the program and stopped requiring that.
I suggest you move your ""history"" to where it is stored now, or to a D: drive.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419760 1594605,1419774,2023-08-02 15:14:52 -0700,2023-08-02 15:14:52 -0700,"That is awesome, huge shout out thank you....
",steve553,false,0,0,https://support.mozilla.org/questions/1419774 1594551,1419774,2023-08-02 08:50:40 -0700,2023-08-02 08:54:10 -0700,"In Folder Pane, I've managed to get the text name of folder to be red if it has new mail using this:
/* Folder Pane - colour of text if new mail */ .new-messages > .container > .name { color: red !important; } It also sets the account name text as red so it acts the same as default but just uses red instead.
",Toad-Hall,false,1,0,https://support.mozilla.org/questions/1419774 1594405,1419774,2023-08-01 17:25:58 -0700,2023-08-01 17:25:58 -0700,"Awesome, thank you. So far so good. Unread email now red. Now just to solve the folder to be red....
",steve553,false,0,0,https://support.mozilla.org/questions/1419774 1594331,1419774,2023-08-01 10:10:34 -0700,2023-08-01 10:13:12 -0700,"I've got the following for unread messages, but I've yet to get specifically for New Unread.
/* Change color of unread messages to 'red' or use hex colour '#ff0000' */ #threadTree tbody [data-properties~=""unread""] { color: red !important; } ",Toad-Hall,false,1,0,https://support.mozilla.org/questions/1419774
1594188,1419774,2023-07-31 17:17:32 -0700,2023-07-31 17:18:11 -0700,"Hello and thank you for the reply.
I am simply trying to set my new unread emails and the folder that contains them to red.
I have tried code from the web but everything I put in the userChrome.css is ignored.
Here is an example of what I have tried...
@namespace url(""http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul"");
font-weight: normal !important; color: Red !important;
}
TIA - note the 1. bullet point is a # in my code
It's still supported in 115, but many elements have been changed, so that some code that worked in 102 no longer works in 115. You can search this forum, and others, also, for examples of working code in 115, or state what it is you wish to modify.
",sfhowes,false,1,1,https://support.mozilla.org/questions/1419774 1594124,1419777,2023-07-31 10:31:56 -0700,2023-07-31 10:31:56 -0700,"This question has come up before, and at the time I found that child accounts are not allowed to be set up in mail clients. Access has to be either via the gmail mobile app or the gmail website.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419777 1594118,1419779,2023-07-31 09:55:14 -0700,2023-07-31 09:55:14 -0700,"Kedves Attila!
Ez alapján a kiszolgálóval van a probléma, így első körben szerintem a T ügyfélszolgálatát keresd fel. A webes felületről működik egyébként? Illetve még az antivírus programot nézném meg, ha esetleg van e-mail-szűrője.
Üdv, Balázs
",meskobalazs,false,0,0,https://support.mozilla.org/questions/1419779 1595892,1419781,2023-08-06 21:56:10 -0700,2023-08-06 21:56:10 -0700,"I understand your concern. It seems like there might have been a bit of confusion with the event invitations and cancellations. To resolve this, let's try a couple of steps. Firstly, please make sure you have the latest version of Thunderbird installed, as updates often include bug fixes. Secondly, let's clear the event and re-create it, ensuring you add your colleagues only once this time. After creating the event, double-check the recipients before sending the invitation. If the issue persists, you might want to consider removing and re-adding your email account to Thunderbird. This can sometimes refresh settings and help resolve unexpected behavior. Don't worry, we're here to assist you through this.
",suram080,false,0,1,https://support.mozilla.org/questions/1419781 1594140,1419784,2023-07-31 13:01:45 -0700,2023-07-31 13:01:45 -0700,The message is from your email provider's server. You'll have to talk to your email provider.
,christ1,false,0,0,https://support.mozilla.org/questions/1419784 1596164,1419785,2023-08-07 23:13:15 -0700,2023-08-07 23:13:15 -0700,"sfhowes said
The User Agent can be displayed in the Message Header pane by toggling mailnews.headers.showUserAgent to true in Settings/General/Config. editor.
Thanks! That work!
",terrandominionarmada,false,0,0,https://support.mozilla.org/questions/1419785 1594333,1419785,2023-08-01 10:15:17 -0700,2023-08-01 10:15:17 -0700,"102 is still supported, I just wanted to know how long will be version 102 supported with security patches.
Correct, the current version is 102.13.1. There will be a 102.14.0 version some time this week, which I think is going to be the last one of the 102 series. Support for the 102 series will end in about 4 weeks at the time when TB115.2.0 will be released.
",christ1,false,2,0,https://support.mozilla.org/questions/1419785 1594120,1419785,2023-07-31 10:12:56 -0700,2023-07-31 10:12:56 -0700,The User Agent can be displayed in the Message Header pane by toggling mailnews.headers.showUserAgent to true in Settings/General/Config. editor.
,sfhowes,false,1,0,https://support.mozilla.org/questions/1419785 1594083,1419785,2023-07-31 08:10:24 -0700,2023-07-31 08:10:24 -0700,102 is an old release. do not expect bug fixes.
,davidsk,false,0,0,https://support.mozilla.org/questions/1419785 1594074,1419785,2023-07-31 07:14:10 -0700,2023-07-31 07:14:10 -0700,"Yes. 102 is still supported, I just wanted to know how long will be version 102 supported with security patches.
",terrandominionarmada,false,0,0,https://support.mozilla.org/questions/1419785 1594045,1419785,2023-07-31 04:11:14 -0700,2023-07-31 04:11:14 -0700,"Speaking as a volunteer here, help for all versions is available here, although if a version is several years old, the user will probably receive the suggestion to upgrade. Bugs are not fixed in old releases.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419785 1594046,1419786,2023-07-31 04:16:47 -0700,2023-07-31 04:16:47 -0700,Please provide more information on your problem. Thank you.
,davidsk,false,0,0,https://support.mozilla.org/questions/1419786 1595891,1419787,2023-08-06 21:55:38 -0700,2023-08-06 21:55:38 -0700,"Hi there! It's great to see your dedication to using Thunderbird for right-to-left (RTL) text writing. Unfortunately, the BiDi Mail UI extension is no longer compatible, but there's a workaround you can try. You can use an external text editor that supports RTL writing, then copy and paste the text into Thunderbird. As for Thunderbird natively supporting this feature, it's not available yet, but developers are always working on improving the software. Keep an eye on Thunderbird's updates for potential future enhancements.
",suram080,false,0,1,https://support.mozilla.org/questions/1419787 1595890,1419788,2023-08-06 21:54:57 -0700,2023-08-06 21:54:57 -0700,"Sure, I can help you with that! Starting Thunderbird minimized with a Flatpak command is a bit tricky, but there's a workaround you can try. Unfortunately, there isn't a direct flag for this in the command. However, you can create a small script that runs Thunderbird and then minimizes it. Here's how:
Open a text editor and paste the following lines: bash Copy code
thunderbird & sleep 5 wmctrl -r Thunderbird -b add,hidden Save the file with a "".sh"" extension, for example, ""start-thunderbird.sh"".
Open your terminal, navigate to the location of the script, and make it executable using the command:
bash Copy code chmod +x start-thunderbird.sh Now, whenever you run this script, Thunderbird will start and then minimize after a few seconds. I hope this helps you achieve what you're looking for. Give it a try and let me know if you have any questions or need further assistance!
",suram080,false,0,1,https://support.mozilla.org/questions/1419788 1596282,1419790,2023-08-08 11:13:15 -0700,2023-08-08 11:13:15 -0700,"I would first try the TB Import function with mail only, as long as Outlook is already installed on the same computer. TB won't import pst files directly (but MailStore will). Then try importing calendars and contacts in separate steps. If that doesn't work, see if you can export calendars from Outlook in ics format, and import those to TB. If not, export to csv. For contacts, export to csv, but before importing to TB, it's often advisable to edit the csv in a spreadsheet to make the structure more closely resemble the TB format (which can be seen by exporting a test address book from TB to csv). Otherwise, it can be challenging to match the Outlook fields to the TB ones during import.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419790 1596209,1419790,2023-08-08 05:39:59 -0700,2023-08-08 05:39:59 -0700,"Thanks - a very useful ""reality check"" for me. I've just tried exporting my Inbox, Sent and Calendar to separate *.PST files with a view to importing them to Tbird in stages. Does that sound like a runner? Should I have used *.csv format instead?
",pauljmartin,false,0,0,https://support.mozilla.org/questions/1419790 1595994,1419790,2023-08-07 10:03:43 -0700,2023-08-07 10:03:43 -0700,"The automatic import from Outlook has been flawed for years, but one item that's known is that it won't work if you choose to import 'everything'. Try importing just the mail. Otherwise, try with MailStore Home as an intermediary:
https://support.mozilla.org/en-US/questions/1397983
",sfhowes,false,1,0,https://support.mozilla.org/questions/1419790 1595889,1419790,2023-08-06 21:54:19 -0700,2023-08-06 21:54:19 -0700,"Hey there! It sounds like you're having a bit of trouble with Thunderbird installation and calendars. No worries, we're here to help! When Thunderbird stalls during installation, it might be due to various reasons, such as conflicting software or corrupted files. First, make sure to disable any antivirus or security software temporarily and try installing again. If that doesn't work, try downloading Thunderbird from the official website directly. As for the calendars, the installation process usually doesn't automatically import them. After installing Thunderbird successfully, you can go to the ""Events and Tasks"" tab in Thunderbird and click on ""File,"" then ""Import,"" and choose the calendar file format you want to import.
",suram080,false,0,2,https://support.mozilla.org/questions/1419790 1594122,1419795,2023-07-31 10:23:13 -0700,2023-07-31 10:23:13 -0700,"Start a new HTML message in TB, add graphics and text, then Save As... Template. The message will be saved in the Templates folder, which can be defined as an IMAP or local folder in Account Settings, Copies & Folders. To write a new message based on the template, double-click the template, make changes, then send. To invoke templates for replies or forwards, it's a bit more involved, but there is an add-on.
But if you simply want to include contact information, websites etc. in all messages, including replies and forwards, it's probably simpler to create an html signature:
https://support.mozillamessaging.com/en-US/kb/signatures
Best to use the TB message composer to create html signatures to ensure compatibility.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419795 1594064,1419795,2023-07-31 05:47:35 -0700,2023-07-31 05:47:35 -0700,"Thunderbird supports embedded HTML signatures and there are a number of free websites that create signatures. Here is an example: https://www.canva.com/create/email-signatures/ For simplicity, I suggest omitting graphics and focus on different Fonts and font sizes. Adding pictures is possible, but more involved.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419795 1594106,1419810,2023-07-31 09:22:28 -0700,2023-07-31 09:22:28 -0700,"Please provide more details on your issue, as it is unclear what you are requesting. Is it that you have a gmail account in Thunderbird and want to delete it? Thank you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419810 1595877,1419812,2023-08-06 21:45:45 -0700,2023-08-06 21:45:45 -0700,"Hey there! It sounds like you're facing an issue with the recent Thunderbird update that deleted some folders and data within them. I get how frustrating that can be. To restore Thunderbird to its previous state, you can try a couple of things. First, you might want to check your Thunderbird profile folder for any backup copies of your data. If you have backups, you can replace the affected folders with those backups. Alternatively, if you use an email provider that supports IMAP, your emails might still be on the server. You can try re-syncing Thunderbird with the server to retrieve your missing emails. If those options don't work, you might need to manually re-import your emails if you have local backups. Remember, always backup your important data before making any changes. Hope this helps, and good luck getting your Thunderbird back to normal!
",suram080,false,0,1,https://support.mozilla.org/questions/1419812 1596218,1419813,2023-08-08 07:15:43 -0700,2023-08-08 07:15:43 -0700,"Thanks for the hints, but let us close this topic!
I did not have the issue again and I can rember I had during the same time somehow a message like ""could not move the mail to the sent folder"" or similar. I am not sure why this was the case and if this message is related to the ""empty mail"" behavior or if this was just a good timing.
Anyway, looks like this is just a single case and the mail is still existing on the server with content, this is sufficient. I don´t want to block you with this, you probably have more important stuff to solve.
Thanks again!
",rkneissl,false,0,0,https://support.mozilla.org/questions/1419813 1596160,1419813,2023-08-07 22:35:59 -0700,2023-08-07 22:35:59 -0700,"I understand the frustration you're facing with the empty emails in Thunderbird. This issue might be related to a compatibility problem with the new version. To troubleshoot, you can try a couple of steps. First, make sure your Thunderbird is up to date. Then, I'd suggest creating a new Thunderbird profile and see if the issue persists. If that doesn't work, you can consider checking for any updates for your add-ons or themes. Sometimes, conflicts can cause such problems. Lastly, if none of these solutions work, let me know.
",suram080,false,0,2,https://support.mozilla.org/questions/1419813 1594246,1419813,2023-08-01 00:05:44 -0700,2023-08-01 00:05:44 -0700,"Unfortunately yes, using troubleshoot mode, disable all add-ons + customizations, restart in safe-mode, same issue... also the sender´s mailaddress and my mail-address in this mail is empty...
",rkneissl,false,0,0,https://support.mozilla.org/questions/1419813 1594241,1419813,2023-07-31 23:54:47 -0700,2023-07-31 23:54:47 -0700,Does it also happen if you do Help > Troubleshoot mode ?
,wsmwk,false,1,0,https://support.mozilla.org/questions/1419813 1594240,1419815,2023-07-31 23:53:35 -0700,2023-07-31 23:53:35 -0700,"Please post in your original topic at https://support.mozilla.org/en-US/questions/1419812
",wsmwk,false,0,0,https://support.mozilla.org/questions/1419815 1594283,1419816,2023-08-01 06:08:56 -0700,2023-08-01 06:08:56 -0700,Thanks for the tip.
,socrates5,false,0,0,https://support.mozilla.org/questions/1419816 1594119,1419816,2023-07-31 10:06:25 -0700,2023-07-31 10:06:25 -0700,"CardDAV is supported in TB: open the Address Book tab, New Address Book, Add CardDAV Address Book, enter your gmail address, leave the Location as is, Continue..., 'Address Book' withe Google Contacts will be added to Address Book. Rename to e.g. Google Contacts if desired in Properties.
",sfhowes,false,1,0,https://support.mozilla.org/questions/1419816 1594107,1419816,2023-07-31 09:22:34 -0700,2023-07-31 09:22:34 -0700,"I found this and it worked. https://support.mozilla.org/en-US/questions/1148390 About the contact sync addon...Are there any suggestions (is gContactSync still in use)?
",socrates5,false,0,0,https://support.mozilla.org/questions/1419816 1595993,1419819,2023-08-07 09:58:42 -0700,2023-08-07 09:58:42 -0700,"There is an add-on for scheduled sending, currently for TB 102:
https://addons.thunderbird.net/en-CA/thunderbird/addon/send-later-3/
TB filters only allow for actions to be run every 10 minutes, and filters only run automatically on the Inbox.
",sfhowes,false,1,0,https://support.mozilla.org/questions/1419819 1595888,1419819,2023-08-06 21:53:41 -0700,2023-08-06 21:53:41 -0700,"Hey there! Setting up an automatic message for cyclic sending in Thunderbird is a neat trick to have. To do this, you can utilize the ""Message Filters"" feature. First, create the message you want to send, and then go to ""Tools"" > ""Message Filters."" Create a new filter and choose the conditions you want (like ""Subject contains"" or ""Sender is""). Then, in the actions section, choose ""Reply with"" and select the message you've prepared. For the cyclic part, set the filter to trigger ""Every 1 month"" or the desired interval. Voila! Your Thunderbird will now automatically send out that message at your chosen frequency.
",suram080,false,0,1,https://support.mozilla.org/questions/1419819 1594123,1419820,2023-07-31 10:26:22 -0700,2023-07-31 10:26:22 -0700,Does the error message repeat each time you check?
,davidsk,false,0,0,https://support.mozilla.org/questions/1419820 1594387,1419823,2023-08-01 14:56:27 -0700,2023-08-01 14:56:27 -0700,"david said
If these are IMAP accounts, do check synchronization&storage section of each account. For POP accounts, check the server settings pane.
David, Thank you for the reply. I really appreciate the response and did check your items.
What I found was that most all of my e-mails were in the trash bin which I did not look at before! Not knowing how to sort through them I copied and directed them back to my inbox... expecting that I could al least start to weed through them. Over lunch it loaded the 5700 plus emails into my inbox (and I still do not know how they went to trash) . After checking they were in fact in the in box and a few hours later I went to a folder that was blank prior to the re-load to the inbox and eureka... all the folders were re-loaded. I have something going on as this is no the first time things have left and returned... but I have no idea what the heck is up. How do I protect these files?
",gbarkley,false,0,0,https://support.mozilla.org/questions/1419823 1594143,1419823,2023-07-31 13:15:56 -0700,2023-07-31 13:15:56 -0700,"If these are IMAP accounts, do check synchronization&storage section of each account. For POP accounts, check the server settings pane.
",davidsk,false,1,0,https://support.mozilla.org/questions/1419823 1594129,1419825,2023-07-31 11:05:33 -0700,2023-07-31 11:05:33 -0700,Thank you very much! It resolved the problem!
,abw816,false,0,1,https://support.mozilla.org/questions/1419825 1594128,1419825,2023-07-31 10:57:29 -0700,2023-07-31 10:57:29 -0700,"Try this: Help/Troubleshooting Information, Printing (at the bottom), Clear saved print settings, restart TB. Does it work now?
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419825 1594268,1419830,2023-08-01 03:17:56 -0700,2023-08-01 03:17:56 -0700,"Now I see the message ""opening INBOX folder"" all the time on the bar in the lower left corner.
",pawekrasinski,false,0,0,https://support.mozilla.org/questions/1419830 1594231,1419830,2023-07-31 23:16:14 -0700,2023-07-31 23:16:14 -0700,"the problem occurs on 3 different computers, i don't think it's possible that it's a computer problem only with thunderbird? I'm currently looking for a solution to the problem on my computer on which I don't even have antivirus so I don't think it's that. :/
",pawekrasinski,false,0,0,https://support.mozilla.org/questions/1419830 1594166,1419830,2023-07-31 15:29:22 -0700,2023-07-31 15:29:22 -0700,"Try running Windows in safe mode to bypass any startup app, such as antivirus, that might be interfering with TB.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419830 1594150,1419830,2023-07-31 13:50:27 -0700,2023-07-31 13:50:27 -0700,"Thank you for the advice but unfortunately it did not help.
I did as you say and nothing changed, so I pressed the ""repair folder"" option, after that all the messages disappeared and do not want to download. I deleted the account and logged in again. Again, it downloads emails however, just as slowly as last time (it will probably take a few hours) and probably won't download all of them. Any other ideas?
",pawekrasinski,false,0,0,https://support.mozilla.org/questions/1419830 1594138,1419830,2023-07-31 12:01:32 -0700,2023-07-31 12:01:32 -0700,"pawekrasinski said
Good morning, for several days I have been struggling with the problem of my father-in-law's mail - he has mail on onet and uses thunderbird. Since 29.07 no new emails come to him, the program goes terribly slow. After logging into onet via the browser, you can see that there new emails arrive normally. I tried the ""repair"" option, the emails downloaded for several hours and still the ones up to 29.07 downloaded. There is basically some kind of download going on all the time. I installed Thunderbird on my computer to see if the problem was only on his computer. Unfortunately when I logged into his account on my computer it is exactly the same situation. I added 2 other email accounts to see if this happens again (one Gmail one Onet - different email). These email accounts work fine. I would appreciate your help. Translated with www.DeepL.com/Translator (free version)
Access the account in webmail and delete the one after the last one that downloaded to TB on 29.07, and empty the webmail Trash and Spam/Junk. See if TB now downloads all the messages.
https://support.mozilla.org/en-US/questions/993817
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419830 1594132,1419830,2023-07-31 11:29:32 -0700,2023-07-31 11:29:32 -0700,dodaje screeny z ustawień (nikt nie grzebał w ustawieniach przed pojawieniem się problemu)
,pawekrasinski,false,0,0,https://support.mozilla.org/questions/1419830 1594139,1419833,2023-07-31 12:18:59 -0700,2023-07-31 12:18:59 -0700,"Since you're using the beta, you may wish to post that at the beta forum. https://thunderbird.topicbox.com/groups/beta
",davidsk,false,0,0,https://support.mozilla.org/questions/1419833 1597145,1419835,2023-08-12 06:38:18 -0700,2023-08-12 06:38:18 -0700,"I noticed you have said ""I have the latest version"" It would be helpful to state what version you are using as currently there are two versions in operation. Thunderbird is currently not auto updating to Supernova 115.1.0 - so you would have had to download and install that version. But if you had been using 102.13.1 then Thunderbird would have auto updated it to 102.14.0
In Thunderbird when you click on a link sent in any email, you do not have to use a right click (show options click) and choose option - it should auto open in default brower when you do a normal left click (action click).
However, please check the link really is correct before you click on it. When you hover over the link, you should see the real link shown in the Status bar - just a safety precaution.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1419835 1597143,1419835,2023-08-12 06:30:22 -0700,2023-08-12 06:30:22 -0700,"Info at this link: https://support.mozilla.org/en-US/kb/hyperlinks-in-messages-not-working
Usually, if you have checked the computer has Firefox set as default app and also opened Firefox and checked it is also set as default then the links should automatically work.
But if this fails then check the following:
Please note: You will not find 'Options' because that was used a long time ago. The word 'Options' word got changed to 'Preferences' and in more recent versions has been changed to 'Settings'.
Also check: Settings > General scroll to 'Files & Attachments' section Under 'Content type' - if you see any mention of http or https then set 'Firefox' as default Action. But do not worry of you cannot see them as the settings mentioned above should work anyway.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1419835 1596599,1419835,2023-08-09 17:42:52 -0700,2023-08-09 17:42:52 -0700,"Thank you for your response. Unfortunately, I find no category titled ""Options"" in Thunderbird under tools. I have the latest version. Any help would be appreciated.
",spenlo,false,0,0,https://support.mozilla.org/questions/1419835 1595887,1419835,2023-08-06 21:53:04 -0700,2023-08-06 21:53:04 -0700,"Hey there! It's great that you're looking to open links in Firefox private browsing from Thunderbird. To do this, you can actually set up Thunderbird to use Firefox as your default browser. First, make sure Firefox is your default browser in your operating system's settings. Then, in Thunderbird, go to ""Tools"" > ""Options"" > ""Attachments"" > ""Outgoing."" Look for the option that says ""Use Firefox"" (or your default browser) to open links. Once you've set that up, when you click on links in emails, they should open in Firefox's private browsing mode. This way, you can enjoy safe and private browsing for charity donation sites like the Humane Society.
",suram080,false,0,2,https://support.mozilla.org/questions/1419835 1594228,1419840,2023-07-31 22:31:48 -0700,2023-07-31 22:31:48 -0700,"Per rimuovere la password principale di Thunderbird la procedura è questa -> https://support.mozilla.org/it/kb/password-principale-thunderbird#w_rimuovere-la-password-principale
Attenzione al fatto che se procedi dovrai reinserire a meno nome utente e password di tutti gli account.
",@next,false,0,0,https://support.mozilla.org/questions/1419840 1595953,1419841,2023-08-07 06:37:59 -0700,2023-08-07 06:41:12 -0700,"Wow - not even close! There is no ""Columns"" entry in the View menu. Attached is a photo of my View menu. Windows 10 TB version 115.0.1, 64-bit
",d.stroup,false,0,0,https://support.mozilla.org/questions/1419841 1595885,1419841,2023-08-06 21:52:20 -0700,2023-08-06 21:52:20 -0700,"Hey there! I totally understand your frustration with the changes in Thunderbird's display columns. It's definitely not fun when things change unexpectedly. To get all your folders and subfolders to have the same columns in version 115, you can try this: Go to ""View"" in the menu bar, then ""Columns,"" and select the columns you want. After that, right-click on a folder and choose ""Apply columns to"" > ""All Folders."" This should hopefully make all your folders and subfolders match up with the same columns. I get it, change can be tough, but hopefully, this helps you get your setup back on track! If you're still having trouble, don't hesitate to reach out – we're here to help you out.
",suram080,false,0,2,https://support.mozilla.org/questions/1419841 1594243,1419844,2023-08-01 00:01:01 -0700,2023-08-01 00:01:01 -0700,"",wsmwk,false,0,0,https://support.mozilla.org/questions/1419844 1596034,1419849,2023-08-07 13:08:05 -0700,2023-08-07 13:08:05 -0700,"Thank you Suram. That didn't help, but thank you I dropped screen shots for hopeful help. 1) ""webinarpro@..."" is the problem child (Through godaddy email) 2 & 3) work fine (those accounts are at my host for those accounts) 4) Same as 3, but different settings. = But when TB calls for mail, it tries to pull #1, 3 times. I've resent the passwords, changed server names back and forth, added the PW in account, in the error message (save in PW manager)... None of it has fixed the issue. --- Also just retried your fix and no. It appears that TB is trying to check the account for each of the accounts (3) as I get three fail messages. G
",grantwholmes,false,0,0,https://support.mozilla.org/questions/1419849 1595884,1419849,2023-08-06 21:50:52 -0700,2023-08-06 21:50:52 -0700,"Hey there! It sounds like you're having a bit of trouble with Thunderbird and a specific email account's password. No worries, we've got your back! It's possible that there might be a hiccup in the saved password for that account. Let's try this: head over to your Thunderbird's options/preferences, find the Security section, and click on ""Saved Passwords."" Look for the entry related to the problematic account and remove it. Then, restart Thunderbird, and when it prompts you for the password again, enter it and check the box to save it. Hopefully, this should stop those pesky repeated password prompts. Give it a go, and if you run into any bumps along the way, just holler for more assistance.
",suram080,false,0,0,https://support.mozilla.org/questions/1419849 1595883,1419850,2023-08-06 21:50:08 -0700,2023-08-06 21:50:08 -0700,"Hey there! I totally get how frustrating it can be when you can't log in even though you're sure about your password. Let's try a few things to sort this out. First, make sure you're entering your email and password correctly, as sometimes typos happen. If that's all good, you might want to reset your password just in case. Go to the Thunderbird password reset page and follow the steps there. If you're still having trouble, it's a good idea to clear your browser cache and cookies. Sometimes these can cause login issues. Give these steps a shot and let me know how it goes! If you're still stuck, we're here to help you figure it out.
",suram080,false,0,1,https://support.mozilla.org/questions/1419850 1594171,1419854,2023-07-31 16:11:12 -0700,2023-07-31 16:11:12 -0700,Problem solved. It was not Thunderbird. Someone tried to hack my server account and the server blacklisted the ip address. When my backup computer did not access my email account I thought it might not be a Thunderbird problem. I contacted web host and they were very helpful.
,drafting1,false,0,0,https://support.mozilla.org/questions/1419854 1595882,1419857,2023-08-06 21:49:02 -0700,2023-08-06 21:49:02 -0700,"Hi there! It sounds like you're experiencing an issue with Thunderbird's calendar feature. The behavior you've described might be a bug, and it's good that you've tested it against different calendars. To potentially fix this, you can try updating Thunderbird to the latest version, as software updates often include bug fixes. If the issue persists, you might want to consider reporting it to Thunderbird's official bug tracker or support forum, where the Thunderbird community and developers can assist you further.
",suram080,false,0,1,https://support.mozilla.org/questions/1419857 1596604,1419858,2023-08-09 19:28:53 -0700,2023-08-09 19:28:53 -0700,Thanks - I will try that if the problem persists
,brisboy1998,false,0,0,https://support.mozilla.org/questions/1419858 1595256,1419858,2023-08-05 08:31:48 -0700,2023-08-05 08:32:28 -0700,"Try to start Windows 10 in safe mode with networking enabled. Does the problem go away?
Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.
Beyond that, see https://support.mozilla.org/kb/cannot-send-messages
",christ1,false,0,0,https://support.mozilla.org/questions/1419858 1595881,1419859,2023-08-06 21:48:25 -0700,2023-08-06 21:48:25 -0700,"It sounds like you're having trouble with your Thunderbird inbox not displaying any emails. Don't worry, we're here to help! To fix this, you can start by checking if there's any filter applied that might be hiding your emails. Sometimes, accidentally applying filters can cause emails not to show up. Also, try restarting Thunderbird or even your computer – sometimes a simple refresh can do wonders. If that doesn't work, you might want to check your account settings to make sure everything is properly configured. And finally, clearing your cache and compacting your folders could help resolve any underlying issues. Give these steps a try, and hopefully, your inbox will be back to normal.
",suram080,false,0,0,https://support.mozilla.org/questions/1419859 1595252,1419860,2023-08-05 08:29:46 -0700,2023-08-05 08:29:46 -0700,"TLS handshake errors
What is the exact error message, and where do you see it?
Have you checked your Dovecot server log?
Is there anything relevant in the TB Error Console (CTRL-Shift-J)?
",christ1,false,0,0,https://support.mozilla.org/questions/1419860 1594964,1419862,2023-08-03 22:57:33 -0700,2023-08-03 22:57:33 -0700,"As long as we are noting problems with 115, ctrl + shift + k shows the quick-filter bar, but pressing ctrl + shift + k does not close the quick-filter bar. In prior versions this shortcut toggled the visibility on the bar, now it won't close it.
",drankinatty,false,0,0,https://support.mozilla.org/questions/1419862 1594612,1419862,2023-08-02 15:37:41 -0700,2023-08-02 15:38:35 -0700,There is an additional problem that after a block-delete the reader-window isn't updated to remove the index content. The following screenshot shows that the reader-window remains populated with the index of the messages -- that have long since been deleted.
,drankinatty,false,0,0,https://support.mozilla.org/questions/1419862 1594223,1419862,2023-07-31 21:42:26 -0700,2023-07-31 21:42:26 -0700,"Here is a screenshot of the main thunderbird window showing the bright border lines that I would like to get rid of, or at least change the color to blend in with the rest of the UI. As is, the contrast of the lines is highly distracting. None of this was an issue in 102.
",drankinatty,false,0,0,https://support.mozilla.org/questions/1419862 1594222,1419862,2023-07-31 21:36:15 -0700,2023-07-31 21:36:15 -0700,"Additional information:
When I have a separate new-message window focused, I can also see the other tabs open in the main tbird window (the inactive tab titles are in light text on a black background). But when I move focus to the tbird main window -- the tabs disappear again (the inactive tab titles go to black text on a black background). At least tbird gets the tab-title-color right -- when I'm not using the window...
",drankinatty,false,0,0,https://support.mozilla.org/questions/1419862 1594503,1419864,2023-08-02 03:55:04 -0700,2023-08-02 03:55:04 -0700,You're welcome.
,davidsk,false,0,0,https://support.mozilla.org/questions/1419864 1594376,1419864,2023-08-01 13:38:30 -0700,2023-08-01 13:38:30 -0700,"Thank you David, that fix worked perfectly!
",tom.gossler,false,0,0,https://support.mozilla.org/questions/1419864 1594368,1419864,2023-08-01 12:53:00 -0700,2023-08-01 12:53:00 -0700,"- click settings>general and scroll down to config editor - search for toolkit.legacyUserProfileCustomizations.stylesheets and change to true - then you need a folder named 'chrome' in profile, and a userChrome.css file in the folder (with content shown below). - exit and restart TB and it should work, although I've sometimes found I have to restart TB twice to see changes in userChrome.css - Below is content for userChrome.css
/* ####### */ @namespace html url(""http://www.w3.org/1999/xhtml""); #toolbar-menubar { order: 1; } unified-toolbar { order: 2; } #tabs-toolbar { order: 3; } ",davidsk,false,1,0,https://support.mozilla.org/questions/1419864
1596220,1419866,2023-08-08 07:18:28 -0700,2023-08-08 07:18:28 -0700,"I forgot to state that I am using the Portable Apps version of Thunderbird.
Maybe that's what was interfering, because I installed the regular version of Thunderbird and now it's working.
It's a shame that the same does not apply to the portable version, since I like being able to just move my Thunderbird folder for a different PC and having all the features working.
",RokuroLagoon,false,1,0,https://support.mozilla.org/questions/1419866 1596156,1419866,2023-08-07 22:31:42 -0700,2023-08-07 22:31:42 -0700,"Hey there! It looks like you're having an issue with Thunderbird where the sender field is empty when you click on mailto links. I totally get how frustrating that can be. No worries though, we can definitely help you fix it! Since you've already tried reinstalling and it didn't work, let's try something else. First, make sure Thunderbird is your default email client in your operating system's settings. Then, let's go to Thunderbird's options and check if your default email account is properly set up. Sometimes these glitches can be related to that. If it's still not working, you might want to consider temporarily disabling any add-ons that could be interfering.
",suram080,false,0,1,https://support.mozilla.org/questions/1419866 1595030,1419866,2023-08-04 07:29:05 -0700,2023-08-04 07:29:38 -0700,"Matt said
Do you have a default set in Account settings > outgoing servers (SMTP)?
I do, please take a look at the attached screenshot.
",RokuroLagoon,false,0,0,https://support.mozilla.org/questions/1419866 1594963,1419866,2023-08-03 22:55:10 -0700,2023-08-03 22:55:10 -0700,Do you have a default set in Account settings > outgoing servers (SMTP)?
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419866 1594406,1419868,2023-08-01 18:03:59 -0700,2023-08-01 18:03:59 -0700,"Just a heads up, I ended up removing it completely and did the full manual install. It's all working now as expected. But, am not sure if this manual install will stay up to date or not? Will see what I have to do as time comes.
",postaccount,false,0,0,https://support.mozilla.org/questions/1419868 1594308,1419872,2023-08-01 09:00:13 -0700,2023-08-01 09:00:13 -0700,"Infatti, sono sempre stati proposti escamotage ma mai una soluzione definitiva. Grazie per la risposta !
",t.dalto,false,0,0,https://support.mozilla.org/questions/1419872 1594304,1419872,2023-08-01 08:52:02 -0700,2023-08-01 08:52:02 -0700,"Ciao, è problema segnalato anche altre volte ma non ricordo che si fosse giunti ad una soluzione. Se non ricevi altre risposte in questo forum, prova a chiedere anche qui -> https://forum.mozillaitalia.org
",@next,false,0,0,https://support.mozilla.org/questions/1419872 1594461,1419875,2023-08-01 23:08:09 -0700,2023-08-01 23:08:09 -0700,"Aký prístup k pošte ste používali? POP, alebo IMAP?
",Ansamb,false,0,0,https://support.mozilla.org/questions/1419875 1594276,1419875,2023-08-01 04:11:26 -0700,2023-08-01 04:11:26 -0700,"ivan64 napsal(a)
vykazovala stránka situaci, kdy vyžadovala zadání účtu, jako by tam žádný nebyl
Zkus otevřít Správce profilů Thunderbirdu, jestli náhodou ""někdo"" nevytvořil další profil (například tzv. Obnovou Thunderbirdu). Pokud tam bude více profilů, zkus se přepnout na ten původní.
",poljos-moz,false,0,0,https://support.mozilla.org/questions/1419875 1594477,1419877,2023-08-02 01:12:44 -0700,2023-08-02 01:12:44 -0700,"Thunderbird is understaffed as it is. What you ask for requires a *complete* rewrite. I understand where you are coming from.
here's a few options: https://itsfoss.com/open-source-web-based-email-clients/
",Rocket647,false,0,0,https://support.mozilla.org/questions/1419877 1596592,1419879,2023-08-09 16:42:38 -0700,2023-08-09 16:42:38 -0700,"Thanks for your suggestions, suram080.
But you are right - there is a glitch or a setting that needs tweaking. Still to find it!
",office22,false,0,0,https://support.mozilla.org/questions/1419879 1596157,1419879,2023-08-07 22:32:16 -0700,2023-08-07 22:32:16 -0700,"Hey there! It sounds like you're facing a bit of a hiccup with your live.com email in Thunderbird. No worries, we'll get this sorted out! When you hit that send button and the screen goes white, it's likely the connection to the outgoing server is timing out. This could be due to a few things – maybe a temporary glitch or a setting that needs tweaking. To fix it, first, let's ensure your outgoing server settings are correct. Even if the link doesn't show up as in the illustrations, you can find it by going to Tools > Account Settings > Outgoing Server (SMTP). Check that your server settings match what your provider recommends. Also, make sure there are no antivirus or firewall settings causing conflicts. Lastly, if the issue persists, consider trying Thunderbird in Safe Mode or disabling any add-ons temporarily. Your draft being sent from your mobile suggests it's more of a Thunderbird-specific issue.
",suram080,false,0,2,https://support.mozilla.org/questions/1419879 1594981,1419879,2023-08-04 01:20:02 -0700,2023-08-04 01:20:02 -0700,Thanks Matt. The link to Microsoft was helpful and confirmed that both my IMAP and SMPT settings were correct. So that was not what was causing my problem - which remains a problem.
,office22,false,0,0,https://support.mozilla.org/questions/1419879 1594965,1419879,2023-08-03 23:37:43 -0700,2023-08-03 23:37:43 -0700,"Jack said
I note illustrations on https://support.mozilla.org/en-US/kb/configuration-options-accounts# show links to the outgoing server. I thought there might be a problem with the outgoing settings, but that outgoing server link doesn't appear on my version of TB 115.
I see it replaced with an edit SMTP server button in my V116, but you can always get to SMTP servers through the outgoing server (SMTP) entry in the list of accounts.
Where these guys at Microsoft are concerned, always check your Thunderbird settings against what they place in your account online. https://outlook.live.com/mail/0/options/mail/accounts
In my case for my 25 year old Hotmail (predates your live) account they are now advising the outgoing server to be.
Server name: smtp.office365.com Port: 587 Encryption method: STARTTLS
(I copied and pasted that, but it is not what I have in Thunderbird. It still shows smtp-mail.outlook.com so I guess the change to be relatively recent but I probably have not sent mail on that account since perhaps 2019, so it might not be a so recent a change.)
",MattAuSupport,false,1,0,https://support.mozilla.org/questions/1419879 1594273,1419882,2023-08-01 04:00:02 -0700,2023-08-01 04:00:02 -0700,"Per rimuovere la password principale di Thunderbird la procedura è questa -> https://support.mozilla.org/it/kb/password-principale-thunderbird#w_rimuovere-la-password-principale
Attenzione al fatto che se procedi dovrai reinserire a mano nome utente e password di tutti gli account.
",@next,false,0,0,https://support.mozilla.org/questions/1419882 1595686,1419885,2023-08-06 07:14:38 -0700,2023-08-06 07:14:38 -0700,"It is monitoring the activity of those who have access to the account in order to check who was responsible for opening an email (but it does not necessarilly mean they read the email) or deleting an email by viewing data that has been gathered from their activities.
Whether you agree or not makes no difference. If you want to know which email a person opened and what they did with it then you are monitoring that person and all their activities. You may not want to know what people are doing all the time and perhaps would not be checking all the time. But as you have no idea when something occurs, it means you still need to monitor everything just in case.
Using imap accounts the actions are updated to server, so all computers accessing that email address will get updated within a short time frame. They all show same data. So you talking about getting the data before that occurs in fact you want to know specifically when it occurs.
So you are looking for what user logon id on what computer (IP) starting Thunderbird logging into which profile and viewing what account and selecting which email and whether they changed it's status and what action if any occurred and what timestamp. In effect you would need to monitor the desktop and keystrokes etc.
This is way beyond anything which can just be done within Thunderbird which operates on a per installation using a designated profile. The link david gave you is an example of the type of software you are looking for.
Otherwise, I can think of a few alternative methods you may want ot consider: Assign specific emails to specific people, so you know who is responsible for dealing with those emails. You need someone to have first access to mail and they assign people to specific emails by setting a 'Tag'. eg: Employee called Bob is assigned a Tag called 'Bob' and they deal with all emails with the 'Bob' tag. You would need to make sure all Tags are set up on each computer in order for everyone to see the tags. However, this still does not stop people accessing email with wrong tag because they still technically can see everything.
Another method: set up a filter on server which sends a copy of emails into separate email addresses and each employee has access to a specific email address and is set a password. So in effect they do not get full access to everything. Only the top admin has access to all mail and all passwords and they set up filters or manually move mail to various email addresses/accounts to manage workloads. If an email goes missing erroneously, you would still have main copy in main receiving account and you would also know who was dealing with that email.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1419885 1594985,1419885,2023-08-04 01:57:34 -0700,2023-08-04 01:57:34 -0700,"Hello David, It is not monitoring employee activity. I have no interest in spying on employee activity. The problem is that I have shared email accounts that are configured on several computers in thunderbird, and sometimes an email is deleted or not answered and then nobody was responsible, and I need to have the information of who for example deleted or read the email.
",augusto6,false,0,0,https://support.mozilla.org/questions/1419885 1594357,1419885,2023-08-01 12:37:25 -0700,2023-08-01 12:37:25 -0700,"Thunderbird was never developed to do that. What you're describing is software to monitor employee activity. A product such as this may be more in line: https://www.spytech-spyagent.com/ This is not a recommendation. That site I share only as one of many that focus in that arena.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419885 1595880,1419887,2023-08-06 21:47:48 -0700,2023-08-06 21:47:48 -0700,"Hey there! It looks like you're encountering a bit of a glitch with Thunderbird's email grouping and titles. No worries, we'll get this sorted out. The numbers in the grouped list titles might be a bit wonky due to some underlying issues. And as for the ""Today"" turning into ""Old mail"" – that sounds like a quirky bug too. To address this, let's try a couple of steps. First, make sure you're on the latest version of Thunderbird. If you are, try restarting Thunderbird or even your computer. If the issue persists, you might want to consider repairing your Thunderbird profile. Go to ""Help"" > ""Troubleshooting Information"" > ""Open Folder"" to find your profile. Rename the file named ""places.sqlite"" to ""placesOLD.sqlite"" and then restart Thunderbird. This often clears up odd display issues. If you're comfortable with it, you can also try creating a new profile to see if the problem persists there. Give these steps a shot, and hopefully, your Thunderbird will be back to smooth sailing. If not, come on back, and we'll dive deeper into solving this for you!
",suram080,false,0,1,https://support.mozilla.org/questions/1419887 1595879,1419889,2023-08-06 21:47:12 -0700,2023-08-06 21:47:12 -0700,"Hey there! It sounds like you're trying to figure out how to automatically update or move Filters after moving Folders from one email account to a new email account in Thunderbird. While it might seem like moving Folders would also move Filters and update the rules, it doesn't work that way. What you can do is manually update your Filters to reflect the changes. In Thunderbird, open up the Filters menu, locate the Filters associated with those moved Folders, and adjust them to point to the new location. Unfortunately, there isn't an automatic update feature for this. Once you've updated the Filters, they should work smoothly with the new email account and Folders. If you're having trouble finding the right Filters or need more assistance, feel free to reach out.
",suram080,false,0,1,https://support.mozilla.org/questions/1419889 1595878,1419891,2023-08-06 21:46:29 -0700,2023-08-06 21:46:29 -0700,"Hello Mark, I understand your frustration with Thunderbird not connecting to your O365 email account. It's great that you've already tried a few troubleshooting steps. To address this, let's give these steps a shot: Firstly, ensure Thunderbird is up-to-date. Then, try creating a new profile in Thunderbird and add your O365 account again. Sometimes profiles can get corrupted. Also, double-check your O365 server settings, as they might need an update. Lastly, if you're using two-factor authentication for your O365 account, generate an ""App Password"" from your O365 account settings and use that in Thunderbird. Give these a go, and hopefully, Thunderbird will be back in action.
",suram080,false,0,1,https://support.mozilla.org/questions/1419891 1594513,1419893,2023-08-02 05:27:51 -0700,2023-08-02 05:27:51 -0700,"Thank you again! Your help has been very much appreciated!
I had to do another step (as below) but I managed to change the first account to be the same as the second and subsequent accounts and deleted every single entry in the Saved Passwords section as you recommended. I was able to enter the passwords and my emails are running smoothly again.
Just a point to mention, with all email accounts I also had to change the ""Outlook.com (Microsoft)"" line in Description in each account to read ""smtp.office365.com"" in Server Name as none of them would work until I made that change too.
For anyone who reads this and had the same problem as I had, this is how my server settings now look (attached). These changes along with deleting the Saved Password settings and entering my passwords when the TB pop up box tells me to has completely solved my issue. Don't forget to restart TB afterwards.
",BeaEss,false,0,0,https://support.mozilla.org/questions/1419893 1594393,1419893,2023-08-01 15:49:33 -0700,2023-08-01 15:49:33 -0700,"Open Tools/Account Settings, then select Outgoing Server (SMTP) at the bottom of the left pane. You should have an smtp server for each account, and for the hotmail/outlook accounts, the settings should be as in your second picture, with the only difference being the User Name (email address). Then you have to connect each account with the correct smtp server as explained in the first link in my first reply. Next, remove all hotmail/outlook entries in Saved Passwords in Settings/Privacy & Security, restart TB, enter the account password in the OAuth window to allow TB access. That will add an oauth entry for each account in Saved Passwords.
",sfhowes,false,1,0,https://support.mozilla.org/questions/1419893 1594371,1419893,2023-08-01 12:58:19 -0700,2023-08-01 12:58:19 -0700,"Thank you for your reply! I'm afraid I can't get the same settings come up on the first picture, the only settings I have are the ones I listed. I've rebooted and tried again but still not there.
Regarding the second picture, it might look right but I'm still having to enter my password every five minutes so there's something very wrong.
",BeaEss,false,0,0,https://support.mozilla.org/questions/1419893 1594336,1419893,2023-08-01 10:40:30 -0700,2023-08-01 10:40:30 -0700,"Your second picture has the correct settings for the outgoing server: smtp.office365.com, 587, STARTTLS, OAuth2. Suggest you change the first picture and make sure each account is sending on a separate smtp server:
https://support.mozilla.org/en-US/questions/1350593
https://support.mozilla.org/en-US/questions/1417298#answer-1588949
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419893 1594282,1419893,2023-08-01 06:07:33 -0700,2023-08-01 06:07:33 -0700,"Just to add, on another hotmail account I get this (screenshot) but I didn't change anything. I still keep having to enter the password though.
",BeaEss,false,0,0,https://support.mozilla.org/questions/1419893 1594386,1419897,2023-08-01 14:50:13 -0700,2023-08-01 14:50:13 -0700,"If you have it set to make a sound when email is received, it makes a sound when ANY email is received, whether it's junk or not. There is no way to make the sound of mail-received check the status of the mail before making the sound. You can always turn off the sound and use the icon badge to indicate that you have new unread mail.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1419897 1594332,1419904,2023-08-01 10:13:45 -0700,2023-08-01 10:13:45 -0700,Grazie lo stesso per il tuo supporto.
,ilbuonsole,false,0,0,https://support.mozilla.org/questions/1419904 1594330,1419904,2023-08-01 10:09:02 -0700,2023-08-01 10:09:02 -0700,Non saprei. Su Chrome OS Thunderbird non è nativo ed onestamente non ho idea di che limitazioni ci siano. Su un Linux standard questi problemi non ci sono.
,@next,false,0,0,https://support.mozilla.org/questions/1419904 1594318,1419904,2023-08-01 09:29:24 -0700,2023-08-01 09:29:24 -0700,"Ho provato sia dalla finestra che si apre in Thunderbird al link https://addons.thunderbird.net/it/thunderbird/search/?q=ital&appver=102.13.1&platform=Linux , sia scaricando il dizionario e il pacchetto language a parte e poi caricandolo con il trascinamento; il secondo metodo sembra abbia funzionato (vedi screenshot) ma, purtroppo, compare un altro problema: il controllo ortografico non riesce a passare su italiano e resta su inglese (vedi screenshot). Ho provato a modificare ma niente da fare, ""non vede l'italiano"".
",ilbuonsole,false,0,0,https://support.mozilla.org/questions/1419904 1594305,1419904,2023-08-01 08:56:50 -0700,2023-08-01 08:56:50 -0700,Stai installando direttamente dentro Thunderbird o dal browser?
Un metodo che puoi tentare:
Thaks Matt. You're right. So many users obsessing about it though. So I bit the bullet, saed my PW and things have been fine since. Thanks fot your reassurance.
",peetrobo,false,0,0,https://support.mozilla.org/questions/1419906 1594962,1419906,2023-08-03 22:52:40 -0700,2023-08-03 22:52:40 -0700,"Well unless you save the password you will be asked to provide it. The choice is simple really. I do not know what the discussion is about. Some folks have issues, mostly they stay with an old version for years and then update from say 50 to 100 and some updates to data are missed because things did not proceed version afer version.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419906 1596380,1419909,2023-08-08 19:42:48 -0700,2023-08-08 19:46:09 -0700,"Hola, Disculpa estuve varios días sin internet. El Thunderbird es solo un cliente de correo para que funcione necesita de un servidor de correo como por ejemplo son los servicios de correos gratis: hotmail, Live, Gmail, Yahoo, etc o alguno pago como son los que brindan los hosting, entiendo que perteneces a: https://akzent-palma.com/ Por lo tanto el servicio de correo te lo debe proveer la empresa de hosting de la pagina web, seria donde esta alojado tu pagina web. Saludos
",pcp04,false,0,0,https://support.mozilla.org/questions/1419909 1595951,1419909,2023-08-07 06:14:00 -0700,2023-08-07 06:14:00 -0700,Hola?
,luca241202,false,0,0,https://support.mozilla.org/questions/1419909 1594721,1419909,2023-08-03 04:01:34 -0700,2023-08-03 04:01:34 -0700,"Buenas, La cuenta la configuré alrededor del 2005, de lo cual se me hace imposible recordar cómo la configuré. El proveedor del servicio de correo es Thunderbird, de lo cual asumo que dándole el email que usaba con Thunderbird se puede recuperar?
Un saludo.
",luca241202,false,0,0,https://support.mozilla.org/questions/1419909 1594632,1419909,2023-08-02 17:57:50 -0700,2023-08-02 17:57:50 -0700,"Hola, Se puede saber si tienes los datos de como configuraste la cuenta de correo o consultado con el proveedor del servicio de correo. Saludos
",pcp04,false,0,0,https://support.mozilla.org/questions/1419909 1594579,1419909,2023-08-02 10:58:41 -0700,2023-08-02 10:58:41 -0700,"Buenas, gracias por su respuesta. ¿Cómo puedo saber qué tipo de correo es? Es decir, imap o pop3.
Un saludo.
",luca241202,false,0,0,https://support.mozilla.org/questions/1419909 1594509,1419909,2023-08-02 05:08:22 -0700,2023-08-02 05:08:22 -0700,"Hola, Si la cuenta de correo es imap entonces los correos estarían en el servidor de correo, los contratos dependen de si estaban sincronizados entre el Thunderbirdy el servidor de correo. En resumen deberias instalarlo y configurar nuevamente el Thunderbird. Si la cuenta es pop3 los correos estan en el cliente de correo, en este caso Thunderbird, al peder la computadora y no tener respaldos pierdes todo.
Agradeceriamos marcar la respuesta como solución para que sirva a otros usuarios. Saludos
",pcp04,false,0,2,https://support.mozilla.org/questions/1419909 1594327,1419910,2023-08-01 10:03:14 -0700,2023-08-01 10:03:14 -0700,Thank you!
I redownloaded everything last night. That feature was enabled.
Any other ideas?
,v.schot,false,0,0,https://support.mozilla.org/questions/1419910 1594325,1419910,2023-08-01 09:58:03 -0700,2023-08-01 09:58:03 -0700,"A comment: 1. Be sure all folders are set for allowing offline access. 2. to get all the messages be sure to do File>offline>download . Once you have that, you can exit TB, copy the folders from the IMAP account to your Local Folders folder and then you can access the messages in Thunderbird after closing the account.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419910 1594320,1419910,2023-08-01 09:34:22 -0700,2023-08-01 09:34:22 -0700,If i paste the original .msf file into the local folders - Thunderbird immediately rebuild a new .msf when i start the client and then it only sees 109K messages.
,v.schot,false,0,0,https://support.mozilla.org/questions/1419910 1594324,1419911,2023-08-01 09:56:51 -0700,2023-08-01 13:58:51 -0700,"Not a lot of specifics to work with. But I experienced a similar issue with manually upgrading from 102 to 115. Inbox, Drafts, & Templates displayed no messages.
https://support.mozilla.org/en-US/questions/1418177
",firefoxsync67,false,0,0,https://support.mozilla.org/questions/1419911 1596694,1419913,2023-08-10 08:21:36 -0700,2023-08-10 08:21:36 -0700,"david said
Venting at us serves no purpose. The issue is YOUR setting of Gmail. If you log onto your account on the web, under the settings menu, Gmail lets you specify which folders should be viewable in IMAP. Don't blame Thunderbird for that; it's just acknowledging what you authorized. You might also, in Thunderbird, highlight the account on the main pane, right-click and select 'subscribe' and untick any folders there that you do not want.
Thank you for the instructions. I am sorry for venting, but your first comment presented no useful information to me. Your second comment was very useful. I just get so tired of the pedanticism that seems to have taken over every forum. You ask for help, but if you make one little naming mistake, the whole conversation gets hijacked by people trying to correct all cultural nomenclature. It's a ""Venomous snake"" NOT a Poisonous snake! It's a gun MAGAZINE, NOT a Gun Clip! It's a carbonated beverage, NOT a COKE! It's a Facial Tissue, NOT a Kleenex! So on and so forth and so forth ad nauseam.
",Johnhoward28,false,0,0,https://support.mozilla.org/questions/1419913 1596445,1419913,2023-08-09 04:27:35 -0700,2023-08-09 04:27:35 -0700,"Venting at us serves no purpose. The issue is YOUR setting of Gmail. If you log onto your account on the web, under the settings menu, Gmail lets you specify which folders should be viewable in IMAP. Don't blame Thunderbird for that; it's just acknowledging what you authorized. You might also, in Thunderbird, highlight the account on main pane, rightclick and select 'subscribe' and untick any folders there that you do not want.
",davidsk,false,1,0,https://support.mozilla.org/questions/1419913 1596354,1419913,2023-08-08 16:38:08 -0700,2023-08-08 16:39:11 -0700,"david said
I think you're referring to Gmail. Gmail creates multiple folders for a complete inventory and the folders are not really folders, they are labels. That is each email message exists once, but Gmail has several indices that point to it. That is why I always attempt to discourage users from subscribing to 'folders' such as Allmail, as that includes all mail, including trash. So, to solve your issue, I suggest you unsubscribe from those all encompassing gmail folders.
Confusing. First, you say they are not ""Folders"" but ""Labels"" and then you tell me to ""unsubscribe"" from these folders, without any instructions on how to do what you say. I honestly have no clue about what you are suggesting here.
I don't care about terminology, okay? Folders, Labels, Butt Cracks; I don't care what the freak they are called!! What I want to know is how do I tell TB how to stop displaying the same email THREE FREAKING TIMES! and requiring me to click on all three display places to get rid of the one stinking email. Can I tell TB to stop this insanity, or not? Yes, or No? If the answer is, no, I will just use POP3. Everyone says IMAP is what I should use, but if this is the best TB can do with IMAP, then those people have something wrong in the head.
",Johnhoward28,false,0,0,https://support.mozilla.org/questions/1419913 1594323,1419913,2023-08-01 09:45:49 -0700,2023-08-01 09:45:49 -0700,"I think you're referring to Gmail. Gmail creates multiple folders for a complete inventory and the folders are not really folders, they are labels. That is each email message exists once, but Gmail has several indices that point to it. That is why I always attempt to discourage users from subscribing to 'folders' such as Allmail, as that includes all mail, including trash. So, to solve your issue, I suggest you unsubscribe from those all encompassing gmail folders.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419913 1594355,1419915,2023-08-01 12:15:00 -0700,2023-08-01 12:15:00 -0700,"Is this a search or a filter? Maybe if you show the pane of the actual search or filter, someone may have suggestions. Thank you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419915 1594476,1419918,2023-08-02 01:01:41 -0700,2023-08-02 01:01:41 -0700,a screenshot of what you mean would go a long way here.
,Rocket647,false,0,0,https://support.mozilla.org/questions/1419918 1594352,1419922,2023-08-01 11:57:06 -0700,2023-08-01 11:57:06 -0700,Try File>get new messages for>youraccountname
,davidsk,false,0,0,https://support.mozilla.org/questions/1419922 1594776,1419924,2023-08-03 09:03:42 -0700,2023-08-03 09:03:42 -0700,"If the photo is viewed on the PC, not printed and framed, you will find that a photo of 150k shows as well as one of 5 meg.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419924 1594773,1419924,2023-08-03 09:00:19 -0700,2023-08-03 09:00:19 -0700,"Hey, David. I am aware that photos can be resized, but an unsure why anyone would want to reduce the resolution and therefore the quality of a picture. So. still need a free email with the ability to attach at least 30 MB.
",EastTenn,false,0,0,https://support.mozilla.org/questions/1419924 1594751,1419924,2023-08-03 07:39:33 -0700,2023-08-03 07:39:33 -0700,An option is to resize the photos. Most cameras take photos that can be reduced significantly.
,davidsk,false,0,1,https://support.mozilla.org/questions/1419924 1594745,1419924,2023-08-03 07:30:05 -0700,2023-08-03 07:30:05 -0700,"Still searching for free email that has at least 30 MB for an attachment as I often send group of photos. When I see that in a free email, it either doesn't work at all with Thunderbird or it only allows one user.
I need two users and only two, but still want more than 10 MB for attachments.
",EastTenn,false,0,0,https://support.mozilla.org/questions/1419924 1594398,1419924,2023-08-01 16:09:58 -0700,2023-08-01 16:09:58 -0700,"Thanks, David. Gmail is not an option. I set up Gmail as a transition many years ago. I have been advised not to try to merge that rather large file with the 17 GB of saved email ini Thunderbird. I am wanting a brand new email with no baggage.
",EastTenn,false,0,0,https://support.mozilla.org/questions/1419924 1594361,1419924,2023-08-01 12:46:30 -0700,2023-08-01 12:46:30 -0700,"Your earlier perception is correct: Thunderbird is an email client to manage email accounts, but does not itself provide email accounts. If you're seeking free email accounts, there is always Gmail and Outlook, and a web search would likely bring up several more.
",davidsk,false,1,0,https://support.mozilla.org/questions/1419924 1594366,1419925,2023-08-01 12:48:42 -0700,2023-08-01 12:48:42 -0700,"Not sure what you want. Thunderbird lets you move to trash, delete, and compact folders after removal, so what is it that you're seeking? Thanks.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419925 1594504,1419926,2023-08-02 03:58:19 -0700,2023-08-02 03:58:19 -0700,"In settings>general, you can set the 'mark as read' to not occur until x number of seconds. That should allow time for a brief peak and then move to another folder.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419926 1594364,1419926,2023-08-01 12:48:03 -0700,2023-08-01 12:48:03 -0700,"not the sound ping, I mean the pixel being activated meaning the message has been read. The job measures customer support open time and then how long until the email is answered, so when 100 hit at once, it'll take me ages to get through them. I want to be able to open them one by one and trigger the pixel fire that the email has been opened.
",heymysteryman,false,0,0,https://support.mozilla.org/questions/1419926 1594360,1419926,2023-08-01 12:43:39 -0700,2023-08-01 12:43:39 -0700,"I am confused. Yes, you can create filters that put different messages into special folders, but I don't grasp the desire for a ping when eventually opening the message. The concept of a noise when mail arrives was to let the user know that new mail arrived. But in your situation, you know the message is there and make a conscious decision to open it - so why would you want the ping? Thank you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419926 1596062,1419928,2023-08-07 15:33:45 -0700,2023-08-07 15:33:45 -0700,"Hi, after much fiddling, I uninstalled, and reinstalled cleanly. Fortunately I had a backup copy of my data files. I then copied the data files over to the new installation. I reinstalled Avira and all worked fine.
My theory is that the bug is in the tool that you have to import data from another installation. The first time I installed it provided me with an option to import data. I pointed it to the old version files, and it processed. But thereafter it froze.
I will be happy to provide more information or assistance if that will help the thunderbird team.
",wavdwesthuizen,false,0,0,https://support.mozilla.org/questions/1419928 1596012,1419928,2023-08-07 11:06:06 -0700,2023-08-07 11:06:06 -0700,"I fully uninstalled it
That would still leave Microsoft Defender running as your anti-virus software. Try to start Windows 11 in safe mode with networking enabled. Does the problem go away?
Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.
",christ1,false,0,0,https://support.mozilla.org/questions/1419928 1595905,1419928,2023-08-07 00:27:11 -0700,2023-08-07 00:27:11 -0700,"I use Avira antivirus. I fully uninstalled it, but it had no impact.
",wavdwesthuizen,false,0,0,https://support.mozilla.org/questions/1419928 1595247,1419928,2023-08-05 08:19:35 -0700,2023-08-05 08:19:35 -0700,What is your anti-virus software?
,christ1,false,0,0,https://support.mozilla.org/questions/1419928 1594478,1419928,2023-08-02 01:32:08 -0700,2023-08-02 01:32:08 -0700,Version of Windows is Edition Windows 11 Home Single Language Version 22H2 Installed on 2023/07/28 OS build 22621.2070 Experience Windows Feature Experience Pack 1000.22659.1000.0
And Thunderbird 115.1.0
,wavdwesthuizen,false,0,0,https://support.mozilla.org/questions/1419928 1594377,1419928,2023-08-01 13:44:33 -0700,2023-08-01 13:44:33 -0700,What version number?
,wsmwk,false,0,0,https://support.mozilla.org/questions/1419928 1595516,1419933,2023-08-05 18:04:17 -0700,2023-08-05 18:04:17 -0700,"rabbit said
Just to be clear . . . In an email addressed to a, b, and c in the ""to"" field, 3 emails will be created (one each for a, b, and c) and each email will have 3 ""to"" fields each containing the addresses of a, b, an c?
Yes.
The alternative is to use this addon to send individual emails with a single To: https://addons.thunderbird.net/en-US/thunderbird/addon/mail-merge/
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419933 1595445,1419933,2023-08-05 14:48:26 -0700,2023-08-05 14:48:26 -0700,"Just to be clear . . .
In an email addressed to a, b, and c in the ""to"" field, 3 emails will be created (one each for a, b, and c) and each email will have 3 ""to"" fields each containing the addresses of a, b, an c?
",rabbithutch1,false,0,0,https://support.mozilla.org/questions/1419933 1594563,1419933,2023-08-02 09:53:25 -0700,2023-08-02 09:53:25 -0700,"re :, does each recipient get an email with its email address in the To: field? Do the other email addresses also get the addresses of the other recipients?
If you enter several email addresses in a TO field then all recipients of that email will get a copy of that email and it will display all email addresses you put in the TO field. So everyone will see who else got that email.
",Toad-Hall,false,1,0,https://support.mozilla.org/questions/1419933 1594475,1419937,2023-08-02 01:00:43 -0700,2023-08-02 01:00:43 -0700,"how about this? https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-tb#
",Rocket647,false,0,0,https://support.mozilla.org/questions/1419937 1596332,1419941,2023-08-08 14:32:43 -0700,2023-08-08 14:32:43 -0700,"If the account is IMAP, just subscribe to the folders on the laptop. If the account was POP on the old computer, open the profile folder (Help/Troubleshooting Info, Profile Folder, Show In Finder (Win: Open Folder)), close TB, open the Mail/<popservername> subfolder, look for the mbox files with no extension, named after folders, and copy them to the Mail/Local Folders location of the profile on the laptop, with TB closed. Restart TB and find the folders under Local Folders in the Folder Pane.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419941 1596326,1419941,2023-08-08 13:34:16 -0700,2023-08-08 13:34:16 -0700,Howdy - I have Thunderbird set up and running on my new laptop. It was created with the profile from my old laptop. I have an even older laptop that has some folders (and content) that I need to keep by moving them to my new set up - I am just not sure how to accomplish that with these instructions.
,mattbvt,false,0,0,https://support.mozilla.org/questions/1419941 1595876,1419941,2023-08-06 21:45:08 -0700,2023-08-06 21:45:08 -0700,"Hey there! Moving specific subfolders to a new Thunderbird setup is totally doable. First, make sure you've got Thunderbird installed on your new laptop. Then, in your old Thunderbird, right-click on the subfolders you want to move and choose ""Copy To"" from the menu. Pick your new Thunderbird account as the destination. The emails will be copied over. If you're using IMAP, they'll sync automatically. If you're on POP, just make sure to also back up those folders before deleting them from your old setup. Hope this helps you get your subfolders set up on your new laptop! If you run into any bumps, don't hesitate to ask.
",suram080,false,0,2,https://support.mozilla.org/questions/1419941 1594474,1419943,2023-08-02 00:58:59 -0700,2023-08-02 00:58:59 -0700,How long did you leave thunderbird running? fetching old mails should be a background process
,Rocket647,false,0,0,https://support.mozilla.org/questions/1419943 1594522,1419945,2023-08-02 06:03:44 -0700,2023-08-02 06:03:44 -0700,Thanks. I guess that is better it is just that I would of preferred the ability to continue to edit a saved draft on my phone in the mail app on the phone if I am away from my desktop. At least now I do not have all the saved copies in TB after I send the email.
,pcguy,false,0,0,https://support.mozilla.org/questions/1419945 1594507,1419945,2023-08-02 04:16:08 -0700,2023-08-02 04:16:08 -0700,This happens because you have Thunderbird to save drafts periodically. Each save becomes a separate draft. A possible workaround is to set your draft folder to use local storage.
,davidsk,false,1,0,https://support.mozilla.org/questions/1419945 1594908,1419946,2023-08-03 19:21:49 -0700,2023-08-03 19:21:49 -0700,"opeyandct said
So what do I do?
You could copy and paste the troubleshoot information from the help menu. If you find yourself incapable of taking a screen shot. There are detailed instructions on this Australian Government web site. https://www.esafety.gov.au/report/how-to-collect-evidence/how-to-screenshot-on-windows
Should I uninstall it and then re install
Not unless you want fill in some time without gaining anything.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419946 1594893,1419946,2023-08-03 17:08:58 -0700,2023-08-03 17:08:58 -0700,So what do I do? Should I uninstall it and then re install
,opeyandct,false,0,0,https://support.mozilla.org/questions/1419946 1594855,1419946,2023-08-03 13:59:11 -0700,2023-08-03 13:59:11 -0700,Sorry. We don't do that.
,davidsk,false,0,0,https://support.mozilla.org/questions/1419946 1594852,1419946,2023-08-03 13:53:50 -0700,2023-08-03 13:53:50 -0700,Sorry but I do not know how to do that. It would be better for you to contact me and take over my screen to fix the problem. Galen Lohrenz
,opeyandct,false,0,0,https://support.mozilla.org/questions/1419946 1594505,1419946,2023-08-02 04:04:22 -0700,2023-08-02 04:04:22 -0700,"Please post your incoming server settings, preferable a screenshot of the 'server settings' pane. Thank you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1419946 1594926,1419949,2023-08-03 20:27:57 -0700,2023-08-03 20:27:57 -0700,"Messages going to the outbox have really only a few causes. 1. You are not online. There is an issue with your internet connection. 2. Thunderbird is not online. Check the ((o)) in the status bar does not have a line through it. 3. You chose to send the mail later (either from a button or using the Ctrl+Enter key stroke shortcut.
Only after those three things are eliminated should a search for perhaps a bad add-on start, as they are three by design causes.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419949 1594890,1419949,2023-08-03 16:57:10 -0700,2023-08-03 16:57:10 -0700,"Thank you for taking the time to respond, I appreciate it.
A fair question, why did I installed TB 115. I thought it was a new official release (it is?) and I did in fact update my existing 102 installation; well, on MacOS, TB installed separately, but I kept the same Profiles directory content and that may be an issue.
After toiling with this, I decided to ""start over"" and installed TB 102.14.0 (MacOS) and re-set everything up. I am missing my cache of collected addresses, and I've since learned there is a ""Mork"" format to some of these have. I would like to pull out the collected addresses and retain them in the new TB 102 profile I have. Maybe Python or something.
In any case, I had been using TB 115 for a while -- no problems at all -- this just ""happened"" one afternoon, when I hadn't made any changes to my configuration, just regular use, which is why I posted -- I don't understand what may have caused it. I did retain the TB 115 directory (per the above) for inspection.
Thanks again.
",forrie1,false,0,0,https://support.mozilla.org/questions/1419949 1594785,1419949,2023-08-03 09:39:45 -0700,2023-08-03 09:39:45 -0700,"Currently for everyone using 102* all Thunderbird controlled updates are still updating to another 102* eg: 102.13.1 updated to 102.14.0 - I have just allowed this update.
Is there a particular reason you chose to install Thunderbird 115*?
When you installed 115*, did you do it as a separate installation and use a new profile? OR did you download and install over 102* so it auto used the original profile?
re : shows two Drafts folders (one is empty) -- but that is not present on the account online, won't allow me to delete the duplicate Drafts folder, either.
You cannot delete a folder that does not exist on server, but you can remove it manually from the mail account in profile folders - but you have to exit Thunderbird before you delete it. Help > TRoubleshooting Information Under 'Application Basics' - half way - Profile folders - click on Open Finder It opens a new window showing contents of profile name fodler Exit Thunderbird now - this is important
Click on 'ImapMail' folder to open and see contents As you have several imap gmail accounts they will be called imap.gmail.com and additional ones will have a number appended - imap.gmail-1.com
Click on the imap mail account name folder eg: imap.gmail.com and look for 'Drafts' and 'Drafts.msf' - if it has a zero size then this is the duplicate and it's empty - delete them. If you see '[Gmail].sbd' folder then it will contain all the files that represent folders. One of them should be 'Drafts' and 'Drafts.msf' and this one should have a size as it contains draft email. This is the one you need.
",Toad-Hall,false,1,0,https://support.mozilla.org/questions/1419949 1594437,1419949,2023-08-01 20:19:38 -0700,2023-08-01 20:19:38 -0700,"Another anomaly, I search for a sender (Quick Search) and within that list, when I click on Order Received (sorting) it doesn't work in that view, but it does in others.
At this point, would it be wise to downgrade Thunderbird to prior 115?
",forrie1,false,0,0,https://support.mozilla.org/questions/1419949 1594414,1419949,2023-08-01 18:53:05 -0700,2023-08-01 20:20:33 -0700,"This is all on MacOS Monterey, FYI.
I set up a new profile, re-entered all my accounts... and I'm seeing more indication of a problem. One of my Gmail accounts shows two Drafts folders (one is empty) -- but that is not present on the account online, or on my iPhone (Mail.app).
TB 115 won't allow me to delete the duplicate Drafts folder, either.
",forrie1,false,0,0,https://support.mozilla.org/questions/1419949 1594960,1419950,2023-08-03 22:48:02 -0700,2023-08-03 22:48:02 -0700,"DNS has issues https://intodns.com/bytsnbytes.com
I tried testing the SSL for the server as you have selected STARTTLS, but it failed, suggesting the port may not be open. https://www.immuniweb.com/ssl/bytsnbytes.com/Reoycxa0/
Port 143 is generally a port with no connection security and the various security and encryption require correct certificates. A common issue is certificates are installed for Apache web server, but not for the dovecote mail server.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419950 1594867,1419956,2023-08-03 15:16:55 -0700,2023-08-03 15:16:55 -0700,"Thunderbird and Firefox share some underlying components, so issues with TB not being able to insert page breaks into certain large blocks of content could be for the same reason Firefox has problems with that. However, if the body is short enough that it should all fit on the page, then perhaps it is a TB-specific issue.
If you don't find a solution or workaround, someone should take a look at whether there is anything special about the problem messages. Is there a non-sensitive message that has this problem? If so, you could extract its HTML source code for analysis (or possibly to submit as a new bug report).
",jscher2000,false,0,0,https://support.mozilla.org/questions/1419956 1594825,1419956,2023-08-03 11:38:12 -0700,2023-08-03 11:38:12 -0700,"Possible workaround: https://support.mozilla.org/en-US/questions/1420091#answer-1594729
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419956 1594646,1419956,2023-08-02 19:01:05 -0700,2023-08-02 19:01:05 -0700,Tried safe mode - no difference worse luck.
I'll try creating a new profile and see if that works.
Thanks again for your help. It is appreciated. Cheers.
,annesch1,false,0,0,https://support.mozilla.org/questions/1419956 1594645,1419956,2023-08-02 18:56:18 -0700,2023-08-02 18:56:18 -0700,"On my setup, TB 115/W11, printing to PDF works fine. But I created a new profile for 115, i.e. I'm not using the 102 profile. Don't know if that makes any difference. You might try running TB in safe mode (hold Shift when launching TB), but that is a long shot.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419956 1594642,1419956,2023-08-02 18:42:35 -0700,2023-08-02 18:42:35 -0700,"No, all other apps are fine.
Yes, same result regardless of all print options available.
TB version 115.1.0 (64-bit) Supernova
Help appreciated.
",annesch1,false,0,0,https://support.mozilla.org/questions/1419956 1594640,1419956,2023-08-02 18:37:32 -0700,2023-08-02 18:37:32 -0700,Does it happen with other apps beside TB? Does it happen if you select MS Print to PDF as the printer?
TB version?
,sfhowes,false,0,0,https://support.mozilla.org/questions/1419956 1594638,1419956,2023-08-02 18:19:54 -0700,2023-08-02 18:19:54 -0700,"Hi, sorry but that didn't work. It has only become an issue since the most recent update last week, perhaps the week before.
",annesch1,false,0,0,https://support.mozilla.org/questions/1419956 1594577,1419956,2023-08-02 10:49:11 -0700,2023-08-02 10:49:11 -0700,"Try resetting the printer settings:
https://support.mozilla.org/en-US/questions/1419825
",sfhowes,false,0,1,https://support.mozilla.org/questions/1419956 1595000,1419958,2023-08-04 03:41:20 -0700,2023-08-04 03:41:20 -0700,"sfhowes said
In the Write window, right-click the Composition Toolbar, Customize..., drag the icons onto the toolbar (see picture).
Of course...silly me :)
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1419958 1594827,1419958,2023-08-03 11:57:38 -0700,2023-08-03 11:57:38 -0700,"In the Write window, right-click the Composition Toolbar, Customize..., drag the icons onto the toolbar (see picture).
",sfhowes,false,1,0,https://support.mozilla.org/questions/1419958 1594715,1419958,2023-08-03 02:23:40 -0700,2023-08-03 02:23:40 -0700,"re : copy cut paste icons are no longer visible - how do I find my copy cut paste icons to use ?
Not sure what you are talking about. Copy Cut Paste is an action you perform using Ctrl+C, Ctrl+X, Ctrl+V keys. I do not know where these icons/images are located which you need to Cut,Copy or Paste into Thunderbird. They could be anywhere on your computer or on the internet.
Had a thought - are you talking about inserting 'smilie' icons via the 'Formatting Bar', although you do not use Cut,Copy,Paste to insert them. Maybe they are hidden because the window is not wide enough. Make Write window a bit wider to show all the items on the Formatting Bar.
Or maybe you used an addon extension like Emoji ? If yes, what addon extension are talking about?
Awesome Emoji Picker 0.9.3 by rugk, Teal Dulcet Works with Thunderbird 91.0 - * https://addons.thunderbird.net/en-GB/thunderbird/addon/awesome-emoji-picker/
Emoji 1.102.10 by Michael Ganss Works with Thunderbird 102.0 - * https://addons.thunderbird.net/en-GB/thunderbird/addon/emojiaddin/
Please note addon extensions are not the responsibility of Thunderbird. They are created by other people, other Thunderbird users and made available, but they are the responsibility of the author, so the author has to make sure they work ok with each version of Thunderbird.
It seems a bit odd if certain settings have suddenly changed.
What version of Thunderbird are you using ? Currently, if running version 102* all Thunderbird controlled updates are still updating to 102* eg: I have just updated from 102.13.1 to 102.14.0
OR Did you choose to do something different - did you choose to download and install version 115.1.0? OR are you running a beta version ?
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1419958 1594711,1419958,2023-08-03 01:46:56 -0700,2023-08-03 01:46:56 -0700,re: I want single spacing.
By default Thunderbird uses paragraph double spacing unless you alter the Settings to use body text - single spacing. This Preference Setting in Composition section has not changed in decades. But the word 'Settings' replaced 'Preferences' in 102 and prior to that it was called 'Options'.
See image below
,Toad-Hall,false,0,0,https://support.mozilla.org/questions/1419958 1594958,1419963,2023-08-03 22:39:00 -0700,2023-08-03 22:39:00 -0700,"gsrgtrdg4565653 said
See the attachment. Emails are not displaying in their correct order having doing a search and opening the results as a list. Emails loaded in conversation view via the ""conversation"" button load perfect. Why is the list from the search results doing this? It does it no matter what version I use, on my Office 365 account.
Perhaps try https://support.mozilla.org/en-US/kb/rebuilding-global-database#
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419963 1594947,1419966,2023-08-03 22:17:34 -0700,2023-08-03 22:17:34 -0700,"Version 72 was years ago and there was never a public release of it.
would I be correct in assuming the update was to 102.14.0
Why do you say it has ""made Dad's T-Bird password unusable"" unusable how? Did the application update and that was followed with connection errors relating to an inability to connect and a generic message about passwords? If that is the case the issue is almost certainly in security software external to Thunderbird. The antivirus/ software firewall is generally the issue post update, not recognizing the new version number. Correct that and everything works again.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1419966 1594541,1419966,2023-08-02 07:41:00 -0700,2023-08-03 22:10:53 -0700,Firefox has a password reset sent to the email registered Firefox account that is different from Thunderbird. Thunderbird connect to the actual email server itself - TB by itself can't do anything unless it connects to the email server. So not sure why a update should stop the email TB from working. Are you not able to go directly to the email server that TB connects to login? That is where the login should be verified and if it doesn't work then he needs to contact that email server support to resolved the login issue.
,Dropa,false,0,1,https://support.mozilla.org/questions/1419966 1594472,1419968,2023-08-02 00:40:09 -0700,2023-08-02 00:40:09 -0700,"Al momento no. Ma Thunderbird ha raggiunto un accordo con l'applicazione K-9 Mail -> https://k9mail.app/ che è già disponibile per Android e che tra qualche tempo sarà rinominata in Thunderbird per Android -> https://blog.thunderbird.net/2023/08/thunderbird-for-android-k-9-mail-june-2023-progress-report/
",@next,false,0,0,https://support.mozilla.org/questions/1419968 1595947,1419969,2023-08-07 05:34:54 -0700,2023-08-07 05:34:54 -0700,Do you have account settings to empty trash or expunge inbox on shutdown?
,wsmwk,false,1,0,https://support.mozilla.org/questions/1419969 1595875,1419969,2023-08-06 21:44:34 -0700,2023-08-06 21:44:34 -0700,"Hey there! It sounds like you're dealing with Thunderbird not fully closing sometimes, right? That can definitely be frustrating. Here's what you can try: First, make sure all your add-ons are up-to-date. Sometimes an outdated add-on can cause this. Also, try starting Thunderbird in Safe Mode (you can do this by holding down the Shift key while starting Thunderbird) to see if the issue still happens. If it doesn't, it might be related to an add-on. Lastly, you could try creating a new Thunderbird profile to see if the problem persists there. Give these a shot.
",suram080,false,0,1,https://support.mozilla.org/questions/1419969 1595652,1419971,2023-08-06 04:05:57 -0700,2023-08-06 04:05:57 -0700,"no same Issue, also with all add-ons and acceleration off
",Rocket647,false,0,0,https://support.mozilla.org/questions/1419971 1594881,1419971,2023-08-03 16:23:02 -0700,2023-08-03 16:23:02 -0700,"Does problem go away?
",wsmwk,false,0,0,https://support.mozilla.org/questions/1419971 1594631,1419973,2023-08-02 17:53:25 -0700,2023-08-02 17:53:25 -0700,"Hola, Gracias por compartir la solución, solo restaria que marques la respuesta como solución para que sirva a otros usuarios. Saludos
",pcp04,false,0,0,https://support.mozilla.org/questions/1419973 1596405,1419975,2023-08-09 00:15:19 -0700,2023-08-09 00:15:19 -0700,"You could've at least read the previous responses...
Anyway, is the combination of vertical view with card view really problematic? Why would that be?
",AlmaCookies,false,0,0,https://support.mozilla.org/questions/1419975 1596153,1419975,2023-08-07 22:23:46 -0700,2023-08-07 22:23:46 -0700,"Thanks for reaching out about the spaces toolbar reappearing issue in Thunderbird. It seems like you're not alone in experiencing this, but let's try to find a solution. It could be related to your layout settings. Have you checked the layout under View > Layout? If it's the vertical view with card view enabled, that might be causing it. Also, it's worth a shot to troubleshoot this by going to Help > Troubleshooting, then selecting Profile Folder and Show in Finder. Once there, close Thunderbird and delete or rename both session.json and xulstore.json. After doing this, restart Thunderbird and see if the toolbar setting sticks.
",suram080,false,0,3,https://support.mozilla.org/questions/1419975 1595697,1419975,2023-08-06 08:07:41 -0700,2023-08-06 08:07:41 -0700,"Wayne Mery said
What layout are you using according to View > Layout ?
It's the vertical view, with card view enabled.
sfhowes said
It could be a corrupted session or layout file. Try this: Help/Troubleshooting, Profile Folder, Show in Finder, close TB, delete or rename session.json and xulstore.json, restart TB and see if the toolbar setting is retained.
I have tried this, closed and re-opened the window a couple of times, and unfortunately, the spaces toolbar eventually reappeared.
",AlmaCookies,false,0,0,https://support.mozilla.org/questions/1419975 1594888,1419975,2023-08-03 16:53:07 -0700,2023-08-03 16:53:07 -0700,"It could be a corrupted session or layout file. Try this: Help/Troubleshooting, Profile Folder, Show in Finder, close TB, delete or rename session.json and xulstore.json, restart TB and see if the toolbar setting is retained.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1419975 1594885,1419975,2023-08-03 16:43:38 -0700,2023-08-03 16:43:38 -0700,"FWIW I'm not able reproduce this with 117 beta on Mac, nor with 115.1.0 on Windows.
What layout are you using according to View > Layout ?
",wsmwk,false,0,0,https://support.mozilla.org/questions/1419975 1594718,1419986,2023-08-03 03:26:09 -0700,2023-08-03 03:26:09 -0700,"Ah. Found it. Counterintuitively, ""Hide system window titlebar"" in settings does it!
",robert373,false,1,0,https://support.mozilla.org/questions/1419986 1594571,1419993,2023-08-02 10:32:30 -0700,2023-08-02 10:32:30 -0700,Click the icon circled in red in the attached picture to toggle the preview pane.
,sfhowes,false,0,0,https://support.mozilla.org/questions/1419993 1595917,1419995,2023-08-07 02:12:13 -0700,2023-08-07 02:12:13 -0700,"suram080 said
You can consider using the Thunderbird Keyboard Navigation add-on, which can help streamline your keyboard navigation experience by focusing on the areas you need most. It's available for download from the Thunderbird add-ons website.
No extension of that name exists on https://addons.thunderbird.net/en-US/thunderbird/search/
Perhaps the AI you are using for your replies took this from https://blog.thunderbird.net/2023/07/our-fastest-most-beautiful-release-ever-thunderbird-115-supernova-is-here/
Better Accessibility Speaking of accessibility, Supernova substantially improves Thunderbird’s keyboard navigation and screen reader accessibility across the entire application. We’ve also greatly expanded the ability to navigate Mail content and buttons using the TAB and arrow keys.
Do you even check the sources and test yourself before posting these AI responses?
",James,false,0,0,https://support.mozilla.org/questions/1419995 1595874,1419995,2023-08-06 21:43:58 -0700,2023-08-06 21:43:58 -0700,"I understand your frustration with the recent changes in navigating Thunderbird using the Tab and Shift-Tab keys. It's unfortunate that the clutter of extra controls has made keyboard navigation less efficient for you, especially as a blind user relying on keyboard navigation. While this update might have introduced some challenges, there's a way to address this issue. You can consider using the Thunderbird Keyboard Navigation add-on, which can help streamline your keyboard navigation experience by focusing on the areas you need most. It's available for download from the Thunderbird add-ons website.
",suram080,false,0,2,https://support.mozilla.org/questions/1419995 1595873,1419997,2023-08-06 21:41:14 -0700,2023-08-06 21:41:14 -0700,"Hey there! It sounds like you're having trouble with your email sender information. No worries, we can definitely get this sorted out! It seems like your emails are showing the wrong sender address, right? To fix that, follow these steps: In Thunderbird, go to ""Tools"" > ""Account Settings."" Then select the email account you're having trouble with. Check the ""Outgoing Server (SMTP)"" settings. Make sure the server name and authentication details match your correct email address: AMERTEL@PIPELINE.COM. Once you've updated these settings, try sending an email again. That should do the trick! If you're still facing issues, just let me know and we'll work through it together. Keep smiling and stay awesome!
",suram080,false,0,1,https://support.mozilla.org/questions/1419997 1595231,1420002,2023-08-05 07:56:03 -0700,2023-08-05 07:56:03 -0700,"Try to start Windows 10 in safe mode with networking enabled. Does the problem go away?
Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.
",christ1,false,0,0,https://support.mozilla.org/questions/1420002 1595221,1420002,2023-08-05 07:13:25 -0700,2023-08-05 07:13:25 -0700,I've been using Norton360 for years
,tdonahue1,false,0,0,https://support.mozilla.org/questions/1420002 1595175,1420002,2023-08-04 22:29:54 -0700,2023-08-04 22:29:54 -0700,What is your anti-virus software?
,christ1,false,0,0,https://support.mozilla.org/questions/1420002 1594568,1420003,2023-08-02 10:23:43 -0700,2023-08-02 10:23:43 -0700,"The filters are in msgFilterRules.dat files, and can be copied between accounts on the same or different profiles.
http://kb.mozillazine.org/Message_Filters#Export.2FImport
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420003 1597071,1420008,2023-08-11 20:44:41 -0700,2023-08-11 20:44:41 -0700,"Hi Rich:
Works perfectly for me on gmail to gmail, on macOS Ventura latest, Thunderbird daily (I don't think there are any signature differences between daily and TB115)
https://pastebin.mozilla.org/oHDDoOYK is the HTML for my image
I'm sure Thunderbird has signature bugs but I'm also sure after 10 :-) seconds of looking at your complicated HTML in the pastebin that your HTML could probably be simplified and hopefully that would make it work.
Cheers! -- ....Roland p.s. If you want to continue debugging this, then you'll have to do the usual troubleshooting process as you know since like me you've worked in IT for decades :-)
Namely: Please try troubleshoot mode: https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
If that doesn't help: Please provide the following troubleshooting details to help us help you:
And since you are an IT guy, please give us the simplest possible testcase i.e. the simplest HTML that reproduces the problem. Your current HTML is not the simplest possible :-) !
",rtanglao,false,0,0,https://support.mozilla.org/questions/1420008 1596815,1420008,2023-08-10 22:11:12 -0700,2023-08-10 22:12:22 -0700,"I experience the same exact problem, not only with images in the signature, but on any part of the email: when I save an email as an html file, the .html file will remove everything in the URL but the file name, and the image file will (sometimes) be saved to the same directory as the html file.
I am using Mac as well and latest release, although this is happening to me for a year or so as far as I can remember, but finally found a proper thread where to post this.
Find attached some images and the full HTML as requested is here: https://pastebin.mozilla.org/gMPp85fm
Thank you very much in advance
",Luis_Ro,false,0,0,https://support.mozilla.org/questions/1420008 1595185,1420008,2023-08-05 00:13:31 -0700,2023-08-05 00:13:31 -0700,"is the moz-do-not-send tag present. I would expect it to be. What is is set to. This value controls if there is supposed to be an internal image, or an external link. Loosing the URL sounds like it might be related to the inclusion of the image in the email.
I can see it is not set to include in image in your images. But what is actually appearing in the HTML. It may be we have an apple bug here. I have nothing apple to even consider trying to replicate the issue. I see no point trying on Windows as the windows users already tried and could not replicate.
Perhaps make a paste of the actual HTML source so I stop asking. https://pastebin.mozilla.org/ just click the paste snippet on the right to get a link to your data and paste it here. I do suggest a rather long retention as I probably will not even get an email in an hour.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420008 1595133,1420008,2023-08-04 18:40:13 -0700,2023-08-04 18:40:13 -0700,"I enter the entire path/filename and even checked the html ... it's all there. But then when I open the .html file again, the path has been removed. The file pathname is an Internet path, not a local path.
I hope this helps.
P. S. It's the latest release of Thunderbird. (I thought maybe upgrading would have fixed it ... no.)
",rich92,false,0,0,https://support.mozilla.org/questions/1420008 1595130,1420008,2023-08-04 18:15:15 -0700,2023-08-04 18:15:15 -0700,What is the actual HTML that is saved showing though? Sure the path is not being saved. I get that. Now perhaps we can work out why. Is perhaps the moz-do-not-send tag being inappropriately applied
What version of Thunderbird are you using?
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420008 1595105,1420008,2023-08-04 15:36:35 -0700,2023-08-04 15:36:35 -0700,"On the first reply ... I'm sorry, I wasn't clear enough on my photo images.
When I enter it, I always use the full path/filename but Thunderbird drops the path after I save the file. Then when you open it back up, the path is not there!!!
On the 2nd one, I've tried selecting and deselecting the ""attach file to message"" box. Still no change.
Sorry guys ... thanks for the ideas, though. I'm an ITguy of over 23+ years, and have tried most of what I would have someone else try in a scenario like this one.
Your efforts are appreciated! -rich-
",rich92,false,0,0,https://support.mozilla.org/questions/1420008 1594567,1420008,2023-08-02 10:19:26 -0700,2023-08-02 10:19:26 -0700,"I followed the instructions here:
https://support.mozilla.org/en-US/kb/signatures#w_including-image-files-in-signatures
and entered your remote png URL in the Image Location box and also on the Link tab. Checked 'Attach this image...'. Saved as a File (html) and added it as a signature in Account Settings. Sent a test message, and the signature appeared in the message composer and the received message. The html source of the file shows the correct path. Tested on TB 115/W11. Maybe there is some difference in OS X about permissions.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420008 1594566,1420008,2023-08-02 10:18:31 -0700,2023-08-02 10:18:31 -0700,"In the middle image you have location as headshot.jpg. That box should have the URL . In the alt text you have the URL. Switch those and click the box to include image in message. Once you get it the way you want, you could copy and paste the HTML in the sig area of account for automatic insertion.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420008 1594549,1420008,2023-08-02 08:21:03 -0700,2023-08-02 08:21:03 -0700,The HTML is automatically created. I am using the graphics interface for setup. I even tried going into the HTML editor and manually adding the path. It removes that path as soon as the HTML file is saved!
(see pics)
,rich92,false,0,0,https://support.mozilla.org/questions/1420008 1594546,1420008,2023-08-02 08:02:12 -0700,2023-08-02 08:02:12 -0700,"Please post the exact HTML that you use, as others are not experience this problem.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420008 1595872,1420012,2023-08-06 21:40:20 -0700,2023-08-06 21:40:20 -0700,"It seems like there might be an issue with Thunderbird's connection to your email servers. Even though you haven't changed anything, sometimes these things happen. Let's try a simple fix first. Go to Thunderbird's menu, then click on ""Offline Mode"" to turn it off. If that doesn't work, try restarting Thunderbird. If the problem persists, you might want to check your email account settings. Make sure the server configurations are correct and that your email account is set up properly. If you're still facing issues, you could try removing and re-adding your email account in Thunderbird. Also, check if there are any updates for Thunderbird and your antivirus software. Sometimes updates can fix compatibility problems. Give these steps a shot, and hopefully, your Thunderbird will be back online soon.
",suram080,false,0,1,https://support.mozilla.org/questions/1420012 1595926,1420013,2023-08-07 03:02:57 -0700,2023-08-07 03:02:57 -0700,"Thanks for the input. That was actually one of the first things I tried.
Does not solve the problem as ""Date Deleted"" does not show in the available options under ""Sort By"".
I am running the latest version.
",joea-too,false,0,0,https://support.mozilla.org/questions/1420013 1595871,1420013,2023-08-06 21:39:27 -0700,2023-08-06 21:39:27 -0700,"Hello! It's great to see you using Thunderbird and looking to customize your experience. Sorting the ""Trash"" folder by the time/date deleted is a handy feature to have. Since you're using version 102.14.0 64-bit, here's how you can achieve that: Go to the ""View"" menu at the top, select ""Sort By,"" and then choose ""Date Deleted"" from the drop-down menu. This should help you sort your ""Trash"" folder by the time/date deleted, making it easier to manage your emails. If you're having any trouble with this, you can also check for updates to ensure you're using the latest version.
",suram080,false,0,1,https://support.mozilla.org/questions/1420013 1594550,1420013,2023-08-02 08:21:28 -0700,2023-08-02 08:40:04 -0700,I sure wish there was a way to edit a post title at least for a few minutes after post.
EDIT: and so there is. For the curious and observant.
,joea-too,false,0,0,https://support.mozilla.org/questions/1420013 1594748,1420014,2023-08-03 07:33:57 -0700,2023-08-03 07:33:57 -0700,Please provide more information. Do you have an email account?
,davidsk,false,0,0,https://support.mozilla.org/questions/1420014 1594886,1420015,2023-08-03 16:49:46 -0700,2023-08-03 16:49:46 -0700,"Does this describe your problem? Bug 1843462 - Context menu delete scrolls message list to the top with smooth scrolling enabled (general.smoothScroll)
",wsmwk,false,0,0,https://support.mozilla.org/questions/1420015 1594949,1420016,2023-08-03 22:21:53 -0700,2023-08-03 22:21:53 -0700,So these are Outlook nested folders. Correct?
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420016 1594578,1420018,2023-08-02 10:55:58 -0700,2023-08-02 10:55:58 -0700,"'Incorrect greeting' usually means the authentication method for the outgoing server is wrong. The recommended settings are: smtp.telstra.com on port 465, SSL/TLS, normal password, User Name = email address.
https://www.telstra.com.au/support/email/imap-pop-smtp-mail-server-settings
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420018 1594573,1420018,2023-08-02 10:38:29 -0700,2023-08-02 10:38:29 -0700,"That is a security error, not from Thunderbird. You may not have authority to send or recipient's server is set to refuse, or you're using the wrong server. Or you might be banned from perceived spam or a blacklist. I encourage contacting recipient and your email provider.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420018 1594762,1420019,2023-08-03 08:30:28 -0700,2023-08-03 08:30:28 -0700,"That ""server2"" directory seems to have files with zero byte sizes, so that pretty conclusively seems to tell me I need to change the ""server1"" directory setting, but I'm very curious why there's a ""server2"" directory shown.
",drbeach4,false,0,0,https://support.mozilla.org/questions/1420019 1594759,1420019,2023-08-03 08:28:37 -0700,2023-08-03 08:28:37 -0700,"Ok, I've figured out how to tell GMail to let me re-download mail. Looking at prefs.js, though, there seem to be two different local folders referenced (neither of which is the right ""legacy"" folder, so they're new to this install).
I have:
user_pref(""mail.server.server1.directory"" set to one folder, and
user_pref(""mail.server.server2.directory"" set to another folder
I am unsure why these are different, and thus which one to set to the location of the desired ""legacy"" mail folder.
",drbeach4,false,0,0,https://support.mozilla.org/questions/1420019 1594756,1420019,2023-08-03 08:22:24 -0700,2023-08-03 08:22:24 -0700,"So, what happened is exactly what I did *not* want to have happen. I added my (existing) gmail account to Thunderbird, and it immediately started downloading mail. All good so far. The problem is that it placed the mail in precisely the *wrong* local folder, which means that I now have ""legacy"" email sitting in one local folder, and newer mail (as of today) sitting in a different local folder. I can, of course, change the local folder setting in TB - but, and here's what went wrong, only AFTER I start up TB. At that point, it's already downloading messages to the new local folder. If that folder location was in prefs.js before I started TB, I didn't see it.
So, the problem now is: how do I merge the mail from the new folder with the mail in the legacy folder such that all my mail is in a single folder?
Or, perhaps solving the problem differently, any idea how I tell GMail (via a web interface) that the mail should be re-downloaded again after I've changed the local folder setting in prefs.js?
",drbeach4,false,0,0,https://support.mozilla.org/questions/1420019 1594724,1420019,2023-08-03 04:27:17 -0700,2023-08-03 04:27:17 -0700,"Yes. To me, accounts refers to the account specifics (e.g., port, server, etc) and the message folders. Thunderbird looks to the profile to tell it where the accounts and folders are.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420019 1594621,1420019,2023-08-02 16:30:39 -0700,2023-08-02 16:30:39 -0700,"Thanks for the help. What I'm most interested in is not losing any mail. Well, I suppose that's not exactly correct: I won't lose any mail. What I want to try and make sure is that when I start up TB it will ""add"" any new mail to the existing location on D:. I think there are two things here, no? FIrst, where the profile is stored; and, second, where data is stored. When you use the word ""accounts"" in your message, should I interpret it to be the same thing I mean when I say ""data""?
",drbeach4,false,0,0,https://support.mozilla.org/questions/1420019 1594572,1420019,2023-08-02 10:33:31 -0700,2023-08-02 10:33:31 -0700,"There are choices. - after installing TB, you could exit and invoke password manager and create a profile on D. Then, start TB and add your accounts - or, you could allow the profile to be on C's default, add the accounts, and exit TB and copy accounts (e.g., Imapmail\account or Mail\account to D, then restart TB and on server page, change the location of accounts to point to where you placed them on D. Exit and restart and if all is well, you can then delete the accounts from C to save space. That would leave you with profile on C and accounts on D.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420019 1596778,1420021,2023-08-10 16:44:49 -0700,2023-08-10 16:44:49 -0700,"I think you will have to do some searching with terms like Thunderbird, autoconfig., enterprise, deployment.
https://thunderbird.topicbox.com/groups/enterprise
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420021 1596751,1420021,2023-08-10 12:43:32 -0700,2023-08-10 12:43:32 -0700,"it doesn't seem to be working anymore, there are not much resources on this project and the FAQ page is dead
",neil922,false,0,0,https://support.mozilla.org/questions/1420021 1595277,1420021,2023-08-05 09:49:18 -0700,2023-08-05 09:49:18 -0700,"Here is an old reference: https://support.mozilla.org/en-US/questions/1236408
https://www.reddit.com/r/Thunderbird/comments/1079ved/autoconfiguration_xml_file_format/
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420021 1595225,1420021,2023-08-05 07:31:44 -0700,2023-08-05 07:31:44 -0700,"My apology for any confusion. No, I have no such script, but I have seen such used for other email clients and thought that searching for VB scripts may prove fruitful.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420021 1595218,1420021,2023-08-05 06:55:12 -0700,2023-08-05 06:55:12 -0700,"Hello, thank you for your reply, do you have the Script ? where can I find it ? thank you
",neil922,false,0,0,https://support.mozilla.org/questions/1420021 1594569,1420021,2023-08-02 10:24:20 -0700,2023-08-02 10:24:20 -0700,"I have seen use of Visual Basic scripts (VBS) used to set up accounts in other email clients, so you might pursue the same for Thunderbird.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420021 1595068,1420022,2023-08-04 11:57:51 -0700,2023-08-04 11:57:51 -0700,Can someone helps me with this issue. Thank you very much
,simon.gartland,false,0,0,https://support.mozilla.org/questions/1420022 1594565,1420022,2023-08-02 10:02:05 -0700,2023-08-02 10:02:05 -0700,"Hi david,
I meant by adding an email: adding an email account. When you click on the ""Email"" button to set up another account.
",simon.gartland,false,0,0,https://support.mozilla.org/questions/1420022 1594564,1420022,2023-08-02 09:53:36 -0700,2023-08-02 09:53:36 -0700,Please further explain what you mean by adding an email. That may help. Thank you.
,davidsk,false,0,0,https://support.mozilla.org/questions/1420022 1594781,1420023,2023-08-03 09:37:28 -0700,2023-08-03 09:37:28 -0700,"OK!, I got your latest message about OATH ..... I don't understand any of this, so I think this problem is far beyond our ability to solve it by these communications. Your advice to close it, it probably best now. There is a BEST BUY store in the mall across from my subdivision, and they have a GEEK SQUAD unit in the store. Maybe at this point since I cannot get any assistance elsewhere, this is my last option. (NO deference to you personally!!!!!)
I can tell you that I significantly less problems programming ASSEMBLER and/or FORTRAN IV on an I-B-M mainframe w/ stacks & stacks of Hollerith cards back in the '70s & '80s than I do now with WINDOWS. But, this is NOT your problem.
Again, THANK YOU for all your assistance .... I DO appreciate it very much. One final note .... Please mention the ongoing problem that I experience very frequently with FIREFOX, getting the 'GAH!, your Tab crashed' error message. This is also a very frequent occurrence. FIREFOX is set for automatic updates, so I know I'm running the latest release. I can tell you that this WIN 7 PC dates back to release 5x.xxx, and I NEVER got this message, OR the very frequent '(Not Responding)' error message like I do now, and nothing has changed over these past years. The C:\ is barely 1/4 filled. THANK YOU!!!! Good bye. k.t.
",KARL_TAUSCHEN,false,0,0,https://support.mozilla.org/questions/1420023 1594780,1420023,2023-08-03 09:26:12 -0700,2023-08-03 09:26:12 -0700,"Your problem seems to move from one issue to another. My suggestion is to mark this solved and open a new post on the Gmail issue. My inference is that the win 7 pc is using the OAUTH2 password. You are attempting to use the 'real' password online, which may have changed. If you have a backup email account, you can reset your password via that route.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420023 1594777,1420023,2023-08-03 09:09:14 -0700,2023-08-03 09:09:14 -0700,"YES, David, I understand. I've been using T-BIRD ever since I switched from WIN XP with its OUTLOOK EXPRESS e-mail software. I personally have NO negative attitudes. I just was parroting what some others have said.
However, I still have the problem of NOT being able to access the e-mails on the 10 PC, or T-BIRD showing all 4 of my e-mail identities. So, there's still a problem.
How do I get over the hurdle with the password problem with Gmail, since
this seems to be the brick wall, stopping full access. The irony of it all is that when I opened T-BIRD this morning after transferring the files from the 7, T-BIRD downloaded 20 latest e-mails for the main identity. However, I cannot send or reply to an existing e-mail since Google/Gmail is blocking this attempt. This remains my fundamental problem, and I know I have no recourse to Gmail for technical assistance.
",KARL_TAUSCHEN,false,0,0,https://support.mozilla.org/questions/1420023 1594772,1420023,2023-08-03 08:59:50 -0700,2023-08-03 08:59:50 -0700,"Thunderbird follows Microsoft recommendation to keep data areas separate from executables and the appdata folder is the norm. To make the folders visible, start windows file explorer, click View>show>hidden items. Then follow steps I explained earlier. I respect that some people do not like Thunderbird, but I see that as a personal preference. Thunderbird works.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420023 1594770,1420023,2023-08-03 08:49:01 -0700,2023-08-03 08:49:01 -0700,"David,
First, THANK YOU for the latest suggestion to move my existing files to the Win 10 PC. Succinctly states, it failed once again. I followed your instructions; was able to copy the ...\Thunderbird folder from the 7 PC to an 8GB drive. When I got to the 10 PC, I could not find the folder tree .... doing a Explorer search I found it. I copied the thumb drive to the ...\Thunderbird folder. It is about 5.5GB ... did it in less than 10 mins. Then, I opened Thunderbird on the 10. The first screen that appeared was the Google 'Gmail' screen, showing my main e-mail address. When I typed in my password, I kept getting an error message. Certainly I know my password. Also, since I have 4 different e-mail identities, on the Win 7 PC, they all appear on the left column of Thunderbird. On the 10 PC, only my main e-mail identity appears. So, it's obvious that the copying of the files has not completed properly, and now I still can't gain access to my e-mails on the 10 PC, since Google/Gmail is interfering with this connection.
+++++++++++++++++++++++++ Also, since I'm still using the Win 7 PC, when I attempted to open this THUNDERBIRD help session, I clicked on the directive, ""This does not solve my problem"", to which it opened FIREFOX. When FIREFOX fully loaded, it started to open this MOZILLA Support page, but then I got the (very frequent error message, ""GAH!, Your Tab just crashed"". I pressed the restore button and the error message reappeared at least 4 times. So, in desperation, I chose the other option, close. Then went back to the original page, ""This does not solve my problem"", clicked on this sentence and FIREFOX reloaded, and now I was able to enter this reply and additional comments. ++++++++++++++++++++++++++++
Finally, it seems that the folder where Thunderbird is residing is in a hidden folder tree. On my version of Win 10, there doesn't seem to be any direct access to the c:\users\<ownerid>\appdata\roaming\ ..... I had to type in this chain into the Explorer window to access it. So, this was a frustration in itself .... I know it's NOT your problem, but I just wanted to mention it. The inner workings of WINDOWS is a BIG enigma to me, and has been since 1984, when it was first released!!!! At this point, I don't know how to solve this file transfer problem, since other local technical people that I've talked to about this situation have told me that they can't help, and have suggested that using Thunderbird is NOT a wise choice, which bothers me since according to other sources, Thunderbird IS THE MOST POPULAR e-mail software in circulation. So, this must be some personal negative bias, but it still doesn't solve my problems.
THANK YOU. k.t. P.S. I'm located in a suburb of Tampa, FL.
",KARL_TAUSCHEN,false,0,0,https://support.mozilla.org/questions/1420023 1594581,1420023,2023-08-02 11:54:55 -0700,2023-08-02 11:54:55 -0700,"Ok. An error code would most likely be a Windows error, since Windows File Explorer is the intended tool. If you do get errors, please post it. Thanks.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420023 1594574,1420023,2023-08-02 10:40:02 -0700,2023-08-02 10:40:02 -0700,"Thank you David for your advice. I'm almost certain that when I asked this same question a couple months ago, you replied with the same advice. I wrote your advice onto a sheet of paper, did exactly what you outlined and it did not work. I got an error code, got disgusted & continued to receive my e-mails on this WIN 7 PC. However, in fairness to you, and with renewed hope, I will give it another try. By the way, BOTH PCs have the latest releases of both T-BIRD and FIREFOX installed.
And, to make matters worse, since I use Gmail as my e-mail client, I can't even access my e-mail accounts from the Gmail native screens through FIREFOX. Despite entering the EXACT same passwords into their box, I get error messages, alerting me that it's an incorrect password. This CANNOT be, and I have NO recourse to get a solution through Gmail. The irony is that I CAN open my e-mail accounts with NO problem using their native screen on THIS WIN 7 PC. So, the problem seems to be some 'secret' file in the WIN 10 PC that is NOT properly set. Again, THANK YOU! k.t.
",KARL_TAUSCHEN,false,0,0,https://support.mozilla.org/questions/1420023 1594570,1420023,2023-08-02 10:27:50 -0700,2023-08-02 10:27:50 -0700,"My suggestion is to not use the import feature, since you are experiencing difficulties. Instead, here is my suggesition: - ideally, set both PCs to have same TB version. Not mandatory, but ideal - be sure TB is not running on old PC for the copy - copy c:\users\<yourid>\appdata\roaming\thunderbird to a USB stick - install TB on new computer if not already done. - Be sure Thunderbird is NOT running on new computer during the copy - copy the USB thunderbird folder to c:\users\<yourid>\appdata\roaming. That will overlay the default profile that was created, so you will be prompted for overwrites. Allow that. - start thunderbird and the profile should be active.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420023 1594589,1420028,2023-08-02 13:49:46 -0700,2023-08-02 13:57:54 -0700,"As of TB115.1.0 the selected messages count is shown in the message list header. The status bar counters have been eliminated in TB115 for reasons only the developers know. https://support.mozilla.org/en-US/kb/getting-started-thunderbird-main-window-supernova#w_4-message-list-header
",christ1,false,0,0,https://support.mozilla.org/questions/1420028 1594723,1420035,2023-08-03 04:14:05 -0700,2023-08-03 04:14:05 -0700,"Thunderhtmledit is at https://www.betterbird.eu/addons/ if you work with HTML frequently, this is is a must-have. :)
",davidsk,false,0,0,https://support.mozilla.org/questions/1420035 1594588,1420035,2023-08-02 13:23:52 -0700,2023-08-02 13:23:52 -0700,Thanks! I didn't find the ThunderHTML one but another Simple HTML Edit plugin does the trick.
Thanks a lot!
L
,laurent11,false,0,0,https://support.mozilla.org/questions/1420035 1594586,1420035,2023-08-02 13:10:06 -0700,2023-08-02 13:10:06 -0700,Add the thunderhtmledit addon.
,davidsk,false,0,0,https://support.mozilla.org/questions/1420035 1595051,1420039,2023-08-04 09:52:54 -0700,2023-08-04 09:52:54 -0700,"Hello David,
Thanks for providing a solution, but ran into two problems not quite covered in the solution.
1) The copied Thunderbird file folder from old PC but it would again create two accounts, no folders or past Emails on the new PC. So I tried coping, 1 by 1, each folder and each file until the offending was found (the perfs file)
\Thunderbird\Profiles\<Win7_profile>\Mail\pop.earthlink.net\Inbox.sbd\prefs
Omitting this file allowed many folders and Emails in the new PC, but not all(???).
2) Found that I had actually been using a different location on the disk drive for Thunderbird since 2013. Once I found that location, was able to copy over the contents and all my folders and past Emails appeared.
Problem solved.
Thanks, Benjamin Guzman
",ben_guzman,false,0,0,https://support.mozilla.org/questions/1420039 1594722,1420039,2023-08-03 04:06:14 -0700,2023-08-03 04:06:14 -0700,These steps normally work: - exit TB in old computer - copy c:\users\<yourid>\appdata\roaming\thunderbird to USB stick - install TB on new PC and exit - copy the USB thunderbird folder to c:\users\<yourid>\appdata\roaming on new computer. This overwrites the default profile created by TB so you will be prompted for overwrites. Allow. - start TB and folders and messages should be there.
,davidsk,false,0,0,https://support.mozilla.org/questions/1420039 1594749,1420040,2023-08-03 07:34:46 -0700,2023-08-03 07:34:46 -0700,Please provide more information on your account and whatever error messages you are receiving.
,davidsk,false,0,0,https://support.mozilla.org/questions/1420040 1594750,1420042,2023-08-03 07:36:49 -0700,2023-08-03 07:36:49 -0700,Please post a screenshot of your incoming server settings and your SMTP server settings. That may help.
,davidsk,false,0,0,https://support.mozilla.org/questions/1420042 1594948,1420047,2023-08-03 22:21:05 -0700,2023-08-03 22:21:05 -0700,"I hope you realize you are in a peer support forum. No one that works on the project will even see your rant.
If you want to give them feedback. Do it here. connect.mozilla.org/ If you want help figuring it out, then ask for it and it will be forthcoming. I am not heading off in support mode if all you are doing is blowing off and leaving.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420047 1594760,1420053,2023-08-03 08:28:39 -0700,2023-08-03 08:28:39 -0700,Thanks. I will keep an eye out.
,bpglueguy-mozff,false,0,0,https://support.mozilla.org/questions/1420053 1594746,1420053,2023-08-03 07:30:37 -0700,2023-08-03 07:30:37 -0700,"102.14 is the final release of 102. 115 will soon be the autoupdate version. If concerned, set your Thunderbird to NOT autoupdate. Also, I encourage doing a profile backup so you will be safe from any potential glitch when you do upgrade.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420053 1596070,1420058,2023-08-07 16:19:17 -0700,2023-08-07 16:19:17 -0700,"Thanks for the response Matt! I have just rebooted in safe mode with networking as you suggested and still the issue persists, this leads me to believe the issue is with thunderbird itself. What should be my next step?
",lukew100,false,0,0,https://support.mozilla.org/questions/1420058 1594950,1420058,2023-08-03 22:26:06 -0700,2023-08-03 22:26:06 -0700,"lukew100 said
7. My next step would be to try and revert it back to 102.13.0. However I am uncomfortable with the thought of uninstalling the app altogether and redownloading the old version. I am also unsure how to do this/where to find that old download.
Just don't.
I suggest you try rebooting the laptop in safe mode with networking. You will need a wired internet connection.
In all probability it is a software firewall issue that is blocking the updated version number (Nortons used to be very good at this) and booting in safe mode with networking will clarify if the issue is Thunderbird (it still will not work) or external software like firewall (Thunderbird will work)
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420058 1596248,1420060,2023-08-08 09:37:14 -0700,2023-08-08 09:37:14 -0700,"re :the icons on the far right for displaying the menu, minimize, restore/maximize, and the X for exit are on that row rather than at the top on the File menu toolbar row.
If you enable the top titlebar then those icons get moved up. It also makes it easier to grab and move the window.
How to enable top titlebar:
re :Or better than that, change the small icon below that that looks like a cloud with a down arrow that means Get Messages to a text button with colors like the one to the right of that that you can optionally display, ""+ New Message.""
I think you are talking about the small menu at the top of the Folder Pane. The code below keeps the cloud-arrow icon but puts it on a blue button-like background so it looks like the '+New Message' blue button
/*Folder Pane download icon - white cloud on blue button like background*/ #folderPaneGetMessages { background-color: var(--button-primary-background-color) !important; border-color: var(--button-primary-border-color) !important; stroke: #f2f2f2 !important; fill: #f2f2f2 !important; } I would like to change the foreground and background colors of the ""Get Messages"" on that menu toolbar.
Or better than that, change the small icon below that that looks like a cloud with a down arrow that means Get Messages to a text button with colors like the one to the right of that that you can optionally display, ""+ New Message.""
I tried adding the following to userChrome.css, but it didn't change anything. Maybe I don't have the right name for the element selector.
Also, after moving the Get Messages menu toolbar below the File menu toolbar, the icons on the far right for displaying the menu, minimize, restore/maximize, and the X for exit are on that row rather than at the top on the File menu toolbar row. Can that be fixed in userChrome.css?
",MozThunderbirdUser,false,0,0,https://support.mozilla.org/questions/1420060 1595987,1420060,2023-08-07 09:42:21 -0700,2023-08-07 09:42:21 -0700,"re : How can I make it tell me how many messages are unread?
In Folder Pane, to the right of the folder name will be a circle with a number if there are unread mail - but it's not so obvious if you have the total number of messages enabled then you have to remember the one closest to folder name is the unread count. If you hover mouse pointer over folder name it also tells you the number of unread. None of which are as good as the info that used to be displayed in Status bar.
Actually, I've created a bug enhancement request regarding this new toolbar because I believe it is surplus to requirements. Some icons could be on the new Unified Toolbar which was specifically designed for that purpose. Folder/number of messages info to be moved to status bar with additional unread count. Then remove the toolbar as it serves no purpose to increase available height for Message List or Message Pane. here's the link to the bug enhancement request. https://bugzilla.mozilla.org/show_bug.cgi?id=1847571
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1420060 1595750,1420060,2023-08-06 11:21:01 -0700,2023-08-06 11:21:01 -0700,"Toad-Hall,
Thank you! That moved the Get Messages menu toolbar below the File menu toolbar. I appreciate your detailed, clear, and easy to follow instructions!
",MozThunderbirdUser,false,0,0,https://support.mozilla.org/questions/1420060 1595711,1420060,2023-08-06 09:35:00 -0700,2023-08-06 09:35:00 -0700,"2. I also don't like the new font family/face for the list of folders window and the ""Subject--Correspondents--Date"" window.
Using Windows OS - I'm running both 102.14.0 and also beta 117.0b1 and I'm not seeing any difference in the font.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1420060 1595694,1420060,2023-08-06 07:55:09 -0700,2023-08-06 07:55:09 -0700,"re : Or can I move the top menu ""Get Messages--Write--Chat--etc."" below the menu ""File--Edit--View, etc.?""
Yes it can be done.
Please check in Thunderbird to see if a setting needs switching on.
Now Do this: In Thunderbird
A new window opens showing the contents of your profile name folder.
I'm going to give the full instructions because I do not know if people already know how to create and use a userChrome.css file.
@import url(""chrome://messenger/content/unifiedtoolbar/unifiedToolbarWebextensions.css""); /* Position Menu Bar above Unified Toolbar */ #toolbar-menubar { order: -1 !important; } Check that file really is called userChrome.css and not userChrome.css.txt - it has to be saved as a Cascading Style Sheet (css) and not a text document. So if you see 'userChrome.css.txt' - no problem - just rename it by removing the .txt - you will get ask are you sure as it may effect things - just say yes because you really do want to do it.
Start Thunderbird
",Toad-Hall,false,1,0,https://support.mozilla.org/questions/1420060 1594658,1420060,2023-08-02 19:38:26 -0700,2023-08-02 19:38:26 -0700,"4. Also, I just realized that Thunderbird used to tell me how many messages in the Inbox and how many of those are unread, in the lower right of the status bar at the bottom. Now it just tells me how many messages are in the Inbox but now how many are unread, at the top of the screen next to ""Inbox."" How can I make it tell me how many messages are unread?
",MozThunderbirdUser,false,0,0,https://support.mozilla.org/questions/1420060 1594648,1420061,2023-08-02 19:19:19 -0700,2023-08-02 19:21:22 -0700,"The list of security fixes for Tb 102.14.0 is at https://www.mozilla.org/security/advisories/mfsa2023-32/
Both are listed on https://www.mozilla.org/security/known-vulnerabilities/thunderbird/
Tb 102.14.0 is the current version for the older 102 branch and 102.15.0 may likely be the last update alongside the older Firefox 102 ESR branch (Fx 102.15.0 ESR will be last update).
Thunderbird 102.14.0 was released Aug 2nd alongside Tb 115.1.0 https://www.thunderbird.net/thunderbird/102.14.0/releasenotes/
",James,false,0,0,https://support.mozilla.org/questions/1420061 1596696,1420064,2023-08-10 09:04:04 -0700,2023-08-10 09:04:56 -0700,"This would work for the small number of obviously important messages, but not so well for many times when I just need to look back at a routine one.
And I have three email accounts for different organizations, with emails sorted into close to 20 folders. So for me, moving a message would make it almost as hard to find as deleting it. Maybe copying it.
I'll add this to my list of suggestions to submit after I see if any of them have been dealt with in the new release.
",Toolworker,false,0,0,https://support.mozilla.org/questions/1420064 1596509,1420064,2023-08-09 09:51:12 -0700,2023-08-09 09:51:12 -0700,"I also sometimes make mistakes when juggling several messages and a time delay happens. My solution was to create a HOT folder and immediately on receiving a message that I think is important I right-click and move to the HOT folder. That ensures I can find it and this technique forces me to slow down and focus when reviewing contents of that folder. It's a workaround to a human\computer challenge, but it works for me.
",davidsk,false,1,0,https://support.mozilla.org/questions/1420064 1596389,1420064,2023-08-08 21:22:26 -0700,2023-08-08 21:22:26 -0700,"I'm just getting used to Thunderbird. Sometimes a message will come in and move lines down in the message list. There is usually a delay between an action such as clicking Send and the message getting into the list. Or I just pick the wrong message by accident. Any of these could cause me to click-Delete on the wrong message.
Several times a week I look for a message that I know was there, but it's nowhere to be found.
If I had a way to lock messages, at least I could avoid losing important ones.
",Toolworker,false,0,0,https://support.mozilla.org/questions/1420064 1594945,1420064,2023-08-03 22:06:36 -0700,2023-08-03 22:06:36 -0700,Not really.
What is the real issue?
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420064 1594898,1420067,2023-08-03 17:25:27 -0700,2023-08-03 17:25:27 -0700,"Should continue back at https://support.mozilla.org/en-US/questions/1417878
",wsmwk,false,0,0,https://support.mozilla.org/questions/1420067 1596155,1420070,2023-08-07 22:28:13 -0700,2023-08-07 22:28:13 -0700,"I'm sorry to hear about the trouble you're facing with Thunderbird and your Gmail accounts. It sounds like there might be a synchronization issue causing your emails to be deleted when you open them. If you're using IMAP for your Gmail accounts, there could be a syncing problem between Thunderbird and the Gmail server. It's essential to ensure your emails are still present on the Gmail server before trying to fix Thunderbird. To address this, you might want to reach out to Gmail support for assistance. Additionally, consider checking if Thunderbird is up to date and if any add-ons are causing conflicts. Always make sure to back up your important emails before attempting any fixes.
",suram080,false,0,1,https://support.mozilla.org/questions/1420070 1595132,1420070,2023-08-04 18:30:48 -0700,2023-08-04 18:30:48 -0700,"Hi Matt,
For my personal Gmail account that doesn't have an administrator, all of the previously ""filed"" emails perfectly organized in folders, were in TRASH. So I was able to send them to my INBOX. (Ugh: now I will have to refile all of them!!).
Unfortunately, the other two gmail accounts have an administrator. The emails are still available for a RESTORE. This is the second time Thunderbird has deleted my emails as I open them ... then deleting the entire contents of a file/folder.
Clearly, I can't trust Thunderbird with Gmail. I love Thunderbird. My AIM/AOL email account is fine: just the Gmail account.
",melissadoff,false,0,0,https://support.mozilla.org/questions/1420070 1594946,1420070,2023-08-03 22:10:01 -0700,2023-08-03 22:10:01 -0700,"I am assuming your account is of the default IMAP type (having all mail sort of confirms it) If your emails are not on the gmail server, then Thunderbird will be syncing the content of your folders to that empty account and syncing them to oblivion.
Can you fix this. Seriously what has happened is the biggest issue in trying to answer that. There may be some that can be recovered. Did you do some housekeeping say on a phone or set up mail on another device? What lead to this?
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420070 1594702,1420076,2023-08-03 00:41:05 -0700,2023-08-03 00:41:05 -0700,Your email is still located on the email server. Thunderbird only download them locally it's still on the main email inbox server that is on the online email provider. You need to go to the online email provider and look for the emails on there to verify they are still there and that the email provider hasn't removed old email based on their capacity to keep old emails.
,Dropa,false,0,1,https://support.mozilla.org/questions/1420076 1594843,1420077,2023-08-03 13:15:33 -0700,2023-08-03 13:15:33 -0700,Please tell us something to work with. I do not know what a premium account is and unsure of what you did. It appears you changed email providers?
,davidsk,false,0,0,https://support.mozilla.org/questions/1420077 1594713,1420081,2023-08-03 02:14:21 -0700,2023-08-03 02:31:37 -0700,"Štítky zpráv – třídění zpráv v Thunderbirdu
Pri vytvorení NOVÉHO štítku sa automatický priradí nasledujúce voľné číslo (1.2.3.4.5.6.7.8.9) Štítkov si môžete vytvoriť hocikoľko, ale iba prvých 9 bude mať pridelené číslo. Ostatné budú bez čísla. Poradie pridelených čísiel 1 až 9 sa nedá meniť. Zmeniť poradie sa dá jedine tak, že odstránite všetky vytvorené štítky a začnete vytvárať NOVÉ štítky v číselnom poradí (1 až 9) v akom potrebujete. Tieto štítky sú vytvorené iba pre tento konkrétny Thunderbird a pre tento jediný počítač. Nie je možná ich synchronizácia.
",Ansamb,false,0,0,https://support.mozilla.org/questions/1420081 1595197,1420082,2023-08-05 03:44:59 -0700,2023-08-05 03:44:59 -0700,"Matt said
chris571 said
Thank you: this works perfectly for all attached file types that I've tried other than .docx. It allows me to open .docx (hurrah) but as 'Read Only' in Viewing Mode. While I can then click on the Viewing button and select 'Allow Editing' this is not something that I've seen before when opening attachments in previous iterations of Thunderbird/Windows. It happens even on .docx attachments that I've sent myself, and these certainly aren't set to Read Only... What am I missing? Thanks again for your helpYou are missing that the file is created on the fly and stored in the system temp folder and no changes are saved when you close it. Therefore the read only opening.
Despite appearances an attachment is not a ""file"" it is a stream of mime encoded text in the body of the email. When you chose to open or save the attachment, the stream is decoded and written as a file. For ""open"" this file is written to the temp folder and is deleted again once the helper application closes. Therefore there is basically no honest way to open the file than as read only as any changes made will be lost on closing.
Thanks Matt, but as I've just replied to sfhowes - having followed their tip about the handlers.json file which at least allowed me to open .docx within Thunderbird (if Read Only), and having looked into their tip about a setting in Word - this is only an issue in Thunderbird and not in Hotmail. So it seems to be a Thunderbird foible to me. Perhaps one day I'll find a full solution! Thanks again, Chris
",chris571,false,0,0,https://support.mozilla.org/questions/1420082 1595195,1420082,2023-08-05 03:37:54 -0700,2023-08-05 03:37:54 -0700,"sfhowes said
Not a Word user, but it might be due to a setting mentioned in item 4 here.
Thanks for the tip, but that setting is already unticked (i.e. not set to open attachments Read Only). This issue only happens in Thunderbird: I've just checked and if I email the same attachments to my rarely used hotmail account they open normally in Word
I'll continue to try to find a solution!
Chris
",chris571,false,0,0,https://support.mozilla.org/questions/1420082 1595107,1420082,2023-08-04 15:53:56 -0700,2023-08-04 15:53:56 -0700,"chris571 said
Thank you: this works perfectly for all attached file types that I've tried other than .docx. It allows me to open .docx (hurrah) but as 'Read Only' in Viewing Mode. While I can then click on the Viewing button and select 'Allow Editing' this is not something that I've seen before when opening attachments in previous iterations of Thunderbird/Windows. It happens even on .docx attachments that I've sent myself, and these certainly aren't set to Read Only... What am I missing? Thanks again for your help
You are missing that the file is created on the fly and stored in the system temp folder and no changes are saved when you close it. Therefore the read only opening.
Despite appearances an attachment is not a ""file"" it is a stream of mime encoded text in the body of the email. When you chose to open or save the attachment, the stream is decoded and written as a file. For ""open"" this file is written to the temp folder and is deleted again once the helper application closes. Therefore there is basically no honest way to open the file than as read only as any changes made will be lost on closing.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420082 1595103,1420082,2023-08-04 15:29:14 -0700,2023-08-04 15:29:14 -0700,"Not a Word user, but it might be due to a setting mentioned in item 4 here.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420082 1595074,1420082,2023-08-04 13:01:38 -0700,2023-08-04 13:01:38 -0700,"Thank you: this works perfectly for all attached file types that I've tried other than .docx. It allows me to open .docx (hurrah) but as 'Read Only' in Viewing Mode. While I can then click on the Viewing button and select 'Allow Editing' this is not something that I've seen before when opening attachments in previous iterations of Thunderbird/Windows. It happens even on .docx attachments that I've sent myself, and these certainly aren't set to Read Only... What am I missing? Thanks again for your help
",chris571,false,0,0,https://support.mozilla.org/questions/1420082 1595066,1420082,2023-08-04 11:41:43 -0700,2023-08-04 11:41:43 -0700,"Help/Troubleshooting Information, Profile Folder, Open Folder, close TB, delete or rename handlers.json, the file that stores helper apps for attachments. Restart TB and Open an attachment, and Browse.. (not select from the list) to the executable for the file, e.g. word.exe, and check the box to have this action remembered.
",sfhowes,false,1,0,https://support.mozilla.org/questions/1420082 1594983,1420082,2023-08-04 01:45:56 -0700,2023-08-04 01:45:56 -0700,(PS: thanks for responding!)
,chris571,false,0,0,https://support.mozilla.org/questions/1420082 1594975,1420082,2023-08-04 00:58:44 -0700,2023-08-04 00:58:44 -0700,".docx attachment: ""clicking Open does nothing"". No response, zilch, nada. Saving attachment to e.g. Desktop (or anywhere outside of Thunderbird) will then Open normally. .doc: attachment Opens normally from Thunderbird .xlsx: attachment Opens normally from Thunderbird .pdf: attachment Opens normally from Thunderbird etc As shown in screenshot attached to first email, there is no reference to .docx in the 'Files & Attachments' Settings in Thunderbird and I can't see a way to add file types.
",chris571,false,0,0,https://support.mozilla.org/questions/1420082 1594939,1420082,2023-08-03 21:45:43 -0700,2023-08-03 21:45:43 -0700,"What does ""won't open"" look like? I mean that seriously as files of this type generally go wrong via and over helpful antivirus products locking the file when it is written to the TMP folder and the handle passed to the operating system to open.
Hence what it looks like, if it is just apparently nothing, I would start with the security software.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420082 1594980,1420083,2023-08-04 01:12:50 -0700,2023-08-04 01:12:50 -0700,"IMAP outlook.office365.com port 993 SSL/TLS OAuth2 User name same as account name same as email address Thunderbird is 102.14.0 64bit Antivirus is problematic. The PC came with Akamai software installed which I found evil, stopping me from getting any work done. When I tried to delete it, it resisted strenuously and it took me ages to be able to click on the appropriate Microsoft options - Akamai have the ability to blanket the screen denying access to everything with a blanket which cannot be minimised, cancelled or anything else - but I went on and on and eventually it disappeared from my list of applications and everywhere else on my PC whereupon Microsoft took it upon itself to instal its software. However, every now and again I get a popup saying that I need protection against websites from the Akamai software so it is possible that Akamai have left a virus behind that seeks to deny me access to websites I need to access. I think this is unlikely. As I said before, I do have web access to Microsoft email up in parallel so I have access to at least some part of the Microsoft email infrastructure at the point of failure. I do not know what the error message is referring to - what is trying to access what and failing?
",daedulus,false,0,0,https://support.mozilla.org/questions/1420083 1594830,1420083,2023-08-03 12:03:44 -0700,2023-08-03 12:03:44 -0700,Does TB connect if you run Windows in safe mode? What's the antivirus? What are the IMAP and SMTP server settings?
,sfhowes,false,1,0,https://support.mozilla.org/questions/1420083 1595013,1420084,2023-08-04 05:06:06 -0700,2023-08-04 05:06:06 -0700,I'm experiencing the same. Disabling Windows Defender didn't work.
,peixoto.anselmo,false,0,0,https://support.mozilla.org/questions/1420084 1594828,1420084,2023-08-03 12:01:13 -0700,2023-08-03 12:01:13 -0700,"First, run TB in safe mode (hold Shift when launching TB) and see if it still hangs. If it does, run Windows in safe mode to bypass startup apps that might be causing the issue, especially antivirus. Or, remove (not disable) your antivirus temporarily, especially if it is a non-MS app like Avast/AVG, Norton etc.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420084 1594973,1420088,2023-08-04 00:39:28 -0700,2023-08-04 00:39:28 -0700,"Thanks for the tip, it works well.
It would still be an intersting upgrade to have in the future because your procedure is not really super convenient, but thanks a lot because it works :)
JC
",jchuillier,false,0,0,https://support.mozilla.org/questions/1420088 1594826,1420088,2023-08-03 11:49:49 -0700,2023-08-03 11:49:49 -0700,"There is a way to create a filter from a message: Message/Create Filter From Message..., but this will create a new filter. In the example you describe, another method is create an address book named Shopping, then create a filter with the rule From + is in my address book + <select Shopping book>, with the Action to move the message to the Shopping folder. When a message arrives from a new sender, click the icon in the Header Pane next to the address, once, to add it to Personal Address Book, then click again to add it to a different book such as Shopping.
",sfhowes,false,1,0,https://support.mozilla.org/questions/1420088 1595612,1420089,2023-08-05 22:02:15 -0700,2023-08-05 22:02:15 -0700,"Hey there! It looks like you're having an issue with sending calendar invites in Thunderbird. No worries, we're here to help! Sometimes, this can be related to settings or configurations. First, double-check that your email account is set up properly in Thunderbird. Also, ensure that your calendar provider's settings are correct. Sometimes, issues like this can be resolved by re-adding the calendar account and making sure the attendees' email addresses are entered correctly. If the problem persists, you might want to consider checking if there are any updates available for Thunderbird that could potentially address this issue.
",suram080,false,0,2,https://support.mozilla.org/questions/1420089 1595660,1420091,2023-08-06 04:56:09 -0700,2023-08-06 04:56:09 -0700,"This has been reported as a bug. https://bugzilla.mozilla.org/show_bug.cgi?id=1843628
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1420091 1594990,1420091,2023-08-04 02:50:59 -0700,2023-08-04 02:50:59 -0700,sfhowes - thanks for the link to other topic.
I have tried your suggestion to Clear saved print settings but had no effect.
The work around works for now but simple HTML does not always display the message in the same way as original.
It looks like its inserting a page break after the headers and subject?
,Pthrowaway3145464,false,0,0,https://support.mozilla.org/questions/1420091 1594884,1420091,2023-08-03 16:36:40 -0700,2023-08-03 16:36:40 -0700,Have turned on simple html. This seems to work. Given the printing is purely for our files which no-one else sees it will be fine.
Thnaks sfhowes for all your help!
,annesch1,false,0,0,https://support.mozilla.org/questions/1420091 1594824,1420091,2023-08-03 11:37:06 -0700,2023-08-03 11:37:06 -0700,"Similar topic: https://support.mozilla.org/en-US/questions/1419956
",sfhowes,false,1,0,https://support.mozilla.org/questions/1420091 1594729,1420091,2023-08-03 05:03:09 -0700,2023-08-03 05:03:09 -0700,Update: I have worked out that if I display messages as simple HTML it then prints normally on first page but change back to original HTML the message no longer prints on page 1.
,Pthrowaway3145464,false,1,0,https://support.mozilla.org/questions/1420091 1595622,1420096,2023-08-05 23:20:31 -0700,2023-08-05 23:20:31 -0700,"Hi Matt!
I did not hear from Eyal, but my problem got solved. My son took my hard disk with Thunderbird 102 and put it in an old pc of his. So now I just continue with my writing from right to left.
But you are right, it is strange that one needs external add ons for Hebrew/Arabic. There are millions of Arabic potential users. I do not know about other foreign languages. For me at least the problem got solved.
Thank you for your attention in this matter. Wishing you a great new week! (In Israel the new week starts on Sunday). All the best ~ Dorith
",dorith.carmeli,false,0,0,https://support.mozilla.org/questions/1420096 1595615,1420096,2023-08-05 22:11:03 -0700,2023-08-05 22:11:03 -0700,"You will get no argument from me, I do my communication in English (sort of anyway). However I find the lack of support for non English in all most things Mozilla to be remarkable for what is supposed to be a global project.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420096 1594961,1420096,2023-08-03 22:48:38 -0700,2023-08-03 22:48:38 -0700,"Matt hello, Thank you for your response! If I have understood correctly, you advise to d/l version 102 and then I can add this Bidi mail extension. So I will have to delete 105, I guess, and then to go through the process again of entering the various e-mail addresses....... Or follow your suggestion and wait for Eyal to respond, which I'll do for a few days.
I really do not understand why Thunderbird does not include the option for writing from r to l. It would make it so much more attractive for Hebrew, Arabic and other users.
Thanks again and wishing you a good day ~ Dorith
",dorith.carmeli,false,0,0,https://support.mozilla.org/questions/1420096 1594937,1420096,2023-08-03 21:41:48 -0700,2023-08-03 21:41:48 -0700,"Looks like Eyal has done his bit. https://github.com/eyalroz/bidimailui/issues/74 but the build on github is still for 102. I have asked when they might see a public 115 version. Perhaps wait a day until he responds.
Otherwise every version of Thunderbird ever released can be downloaded from here http://ftp.mozilla.org/pub/thunderbird/releases/ Start by selecting version number, followed by platform and finally language version.
",MattAuSupport,false,1,0,https://support.mozilla.org/questions/1420096 1594753,1420098,2023-08-03 08:02:04 -0700,2023-08-03 08:02:04 -0700,"No it doesn't show anything even when I select all address books. Right now I show contacts for Gmail and my main email client Zoho but as stated earlier when writing an email I get 0.
Thanks for you reply,
B
",bruce.reimel,false,0,0,https://support.mozilla.org/questions/1420098 1594737,1420098,2023-08-03 06:54:44 -0700,2023-08-03 06:54:44 -0700,"When you invoked the contact sidebar on left, did you select the Google addressbook?
",davidsk,false,0,0,https://support.mozilla.org/questions/1420098 1594988,1420100,2023-08-04 02:21:06 -0700,2023-08-04 02:21:06 -0700,That worked! Thanks.
,queenmab100,false,0,0,https://support.mozilla.org/questions/1420100 1594823,1420100,2023-08-03 11:34:17 -0700,2023-08-03 11:34:17 -0700,"Try the controls under View/Density and View/Font Size. There are further customizations possible with userChrome.css, such as font family, bold/italic, color etc., but the built-in controls work fairly well for font size here on W11.
",sfhowes,false,1,0,https://support.mozilla.org/questions/1420100 1594976,1420102,2023-08-04 00:58:56 -0700,2023-08-04 00:58:56 -0700,"You're right, that's exactly that. Thanks!
",ffos,false,0,0,https://support.mozilla.org/questions/1420102 1594892,1420102,2023-08-03 17:02:29 -0700,2023-08-03 17:02:29 -0700,"sounds like Bug 1846054 - Pdf Attachment Tabs Break after Thunderbird Restart (116b7)
",wsmwk,false,1,0,https://support.mozilla.org/questions/1420102 1595709,1420110,2023-08-06 09:33:25 -0700,2023-08-06 09:33:25 -0700,"Check your account in webmail, as the mail provider might have sent the messages to Spam/Junk, before mail is downloaded to TB. If that's the case, use webmail controls to whitelist or unblock senders, and add them to webmail contacts.
Note that POP accounts only download the Inbox, while IMAP setups download all subscribed folders.
",sfhowes,false,1,0,https://support.mozilla.org/questions/1420110 1595611,1420110,2023-08-05 21:56:43 -0700,2023-08-05 21:56:43 -0700,"I totally get how frustrating it can be when emails and attachments start acting up. Let's try to sort this out. Firstly, it's worth checking your email filters and settings just in case something got tweaked accidentally. Also, make sure your customer's emails aren't landing in your spam or junk folder. If attachments are causing trouble, it might be a compatibility issue or a size limit problem. You can try asking your customer to send attachments in a different format or smaller sizes. Give these a shot, and hopefully, your email flow will get back on track.
",suram080,false,0,2,https://support.mozilla.org/questions/1420110 1595108,1420111,2023-08-04 16:08:32 -0700,2023-08-04 19:41:15 -0700,"pauljmartin said
Thanks - I've tried that, though the report flashes past too fast to read. Didn't used in the old DOS days... Ashampoo Winoptimiser says both my drives are fine. I can see the problem may be elsewhere on my system, but I'm no wiser as to why Tbird installation stops.
It appears to me from the graphics you posted that Thunderbird is fully installed, it is the Outlook import that fails. That is a separate process. So we are left with only four real possibilities for it failing.
Logging of the import will shed further light on exactly what that is, but as you appear to be having difficulty with a command line utility, logging might be a step to far.
See https://wiki.mozilla.org/MailNews:Logging
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420111 1594984,1420111,2023-08-04 01:57:11 -0700,2023-08-04 19:41:15 -0700,"Thanks - I've tried that, though the report flashes past too fast to read. Didn't used in the old DOS days... Ashampoo Winoptimiser says both my drives are fine. I can see the problem may be elsewhere on my system, but I'm no wiser as to why Tbird installation stops.
",pauljmartin,false,0,0,https://support.mozilla.org/questions/1420111 1594978,1420111,2023-08-04 01:07:02 -0700,2023-08-04 19:41:15 -0700,"You computer fails to restart and Thunderbird stops importing what is probably a large file on the same computer. I suggest very strongly hat you check the computer disks for errors/failures of sectors. The windows chkdsk utility is the usual method of doing such things.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420111 1594968,1420111,2023-08-04 00:00:12 -0700,2023-08-04 19:41:15 -0700,"Thanks, but sadly No. In fact, it scared me because, after entering ""Safe Mode"" the second time, my PC declined to reboot! Luckily, I remembered something about pressing F10 and it revived. What I don't get is that Thunderbird appears to have installed but won't complete importing Outlook 2013.
",pauljmartin,false,0,0,https://support.mozilla.org/questions/1420111 1594887,1420111,2023-08-03 16:51:41 -0700,2023-08-04 19:41:15 -0700,"Does problem go away?
",wsmwk,false,0,0,https://support.mozilla.org/questions/1420111 1595027,1420113,2023-08-04 07:21:57 -0700,2023-08-04 07:21:57 -0700,Could you post the URL? That may indicate the folder.
,davidsk,false,0,0,https://support.mozilla.org/questions/1420113 1595023,1420113,2023-08-04 07:03:20 -0700,2023-08-04 07:03:20 -0700,"Thanks, When I do it, the location shows the URL
",offbohan,false,0,0,https://support.mozilla.org/questions/1420113 1594786,1420113,2023-08-03 09:45:00 -0700,2023-08-03 09:45:00 -0700,"Can you post a screenshot of your search results? When I do it, the location shows the folder. Thank you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420113 1594839,1420116,2023-08-03 13:05:49 -0700,2023-08-03 13:05:49 -0700,"Please share more information, such as account settings, POP vs IMAP, thunderbird version.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420116 1594927,1420117,2023-08-03 20:37:27 -0700,2023-08-03 20:37:27 -0700,"I assume you are looking for the auth client secret. While it is a matter of public record, personally I would prefer you looked it up yourself.
Expect a PM>
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420117 1594858,1420117,2023-08-03 14:30:08 -0700,2023-08-03 14:30:08 -0700,"david said
Please provide more information. Your post states that people sign in to a Gmail clint? Would you please give further info what you mean by a Gmail client, as that may help immensely. Thank you.
Hi David, I may have misspoken. We want users to be able to use Thunderbird to log into their gmail, while denying IMAP logins from other clients.
You can do this in the google workspace admin console, however you need the unique Oauth client ID each mail client has, and google does not provide this ID. It has to be obtained from the creator of the email client.
Here is google's documentation on what I'm referring to: https://support.google.com/a/answer/105694#findID
The line ""To get the OAuth ID for your client, contact the third-party email client company."" is what lead me to posting this question here.
",brient,false,0,0,https://support.mozilla.org/questions/1420117 1594840,1420117,2023-08-03 13:08:58 -0700,2023-08-03 13:08:58 -0700,"Please provide more information. Your post states that people sign in to a Gmail clint? Would you please give further info what you mean by a Gmail client, as that may help immensely. Thank you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420117 1594935,1420119,2023-08-03 21:20:54 -0700,2023-08-03 21:20:54 -0700,"I read this and just got confused. You assume I know what discord is. I do not. So I go to Google and learn ""Discord is an instant messaging and VoIP social platform."" Thunderbird is an email client with a chat feature which I think few use. So the similarities are almost none.
So now I have to try and figure out what you are actually asking. I really have no idea. Do you not want to be notified when you get new mail on that account? Do you want Thunderbird to not check the account for new mail? is it a per account thing or a per folder one?
Thunderbird is well supported and under active development, but it is primarily an email application. There is a discussion going on about providing discord support here https://connect.mozilla.org/t5/ideas/signal-and-discord-support-in-thunderbird/idi-p/30351
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420119 1594818,1420120,2023-08-03 11:25:51 -0700,2023-08-03 11:25:51 -0700,"OK, thanks.
",wsj_3,false,0,0,https://support.mozilla.org/questions/1420120 1594816,1420120,2023-08-03 11:22:42 -0700,2023-08-03 11:22:42 -0700,"This is a well-reported bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1824889
",sfhowes,false,1,0,https://support.mozilla.org/questions/1420120 1594955,1420123,2023-08-03 22:34:48 -0700,2023-08-03 22:34:48 -0700,"In questo caso dovresti parlarne anzitutto con il supporto di Aruba. Non penso che Thunderbird dichiari la password scaduta di sua iniziativa, probabilmente ti mostra semplicemente la risposta che riceve dal server di posta.
",@next,false,0,0,https://support.mozilla.org/questions/1420123 1594833,1420123,2023-08-03 12:24:38 -0700,2023-08-03 12:24:38 -0700,"La password nuova viene acquisita, scarico le PEC eventualmente ricevute e richiudo. La password ha una durata standard di 3 mesi. Invece dopo 3 o 4 gg riaprendo thunderbird, mi dice che la password è scaduta..... E riparto da capo.
",andreagrazi,false,0,0,https://support.mozilla.org/questions/1420123 1594814,1420123,2023-08-03 11:11:47 -0700,2023-08-03 11:11:47 -0700,Stai dicendo che la password non resta memorizzata in Thunderbird o che non viene riconosciuta dal server? Che errore ricevi quando la password non funziona?
,@next,false,0,0,https://support.mozilla.org/questions/1420123 1596237,1420132,2023-08-08 08:38:54 -0700,2023-08-08 08:38:54 -0700,"Thank you Wayne, I have come to that conclusion and hope it can be changed eventually so that more of my email screen can be used easier.
Jean-o
",Jean-O,false,0,0,https://support.mozilla.org/questions/1420132 1596170,1420132,2023-08-07 23:34:56 -0700,2023-08-07 23:34:56 -0700,It's really not a great idea to be tweaking Thunderbird in ways that likely won't work in the future or break your configuration when code is changed.
Suggest patience and wait until a proper solution is made in a public release or a knowledge base article.
,wsmwk,false,0,0,https://support.mozilla.org/questions/1420132 1596047,1420132,2023-08-07 14:19:39 -0700,2023-08-07 14:19:39 -0700,"Hi David, Thanks for helping. I tried setting the font smaller and it was too hard to read with these 96 year old eyes. Their has to be some way to shrink the From, To and Subject screen. Some one must know.
Jean
",Jean-O,false,0,0,https://support.mozilla.org/questions/1420132 1595934,1420132,2023-08-07 04:10:14 -0700,2023-08-07 04:10:14 -0700,Other options are View>Density and View>Fontsize .
,davidsk,false,1,0,https://support.mozilla.org/questions/1420132 1595802,1420132,2023-08-06 14:55:19 -0700,2023-08-06 14:55:19 -0700,"Hi David, Thanks for the help. It did shrink the text, but it is still not the way it was. I can read the email better by double clicking the email which takes me to just the email. Thank you for your time, Jean-o
",Jean-O,false,0,0,https://support.mozilla.org/questions/1420132 1595714,1420132,2023-08-06 09:41:32 -0700,2023-08-06 09:41:32 -0700,And I don't know if it affects spacing.
,davidsk,false,1,0,https://support.mozilla.org/questions/1420132 1595713,1420132,2023-08-06 09:40:27 -0700,2023-08-06 09:40:27 -0700,It is tools>settings>general. and that affects ALL text.
,davidsk,false,2,0,https://support.mozilla.org/questions/1420132 1595692,1420132,2023-08-06 07:38:57 -0700,2023-08-06 07:38:57 -0700,"Hello, I did as you wrote.
In ""Tools"", their is no ""Options"" listed.
The Thunderbird version I have is the latest: 115.1.0 (64-Bit) Hope this helps you fix my problem.
Thank you for your time. Jean-o
",Jean-O,false,0,0,https://support.mozilla.org/questions/1420132 1595610,1420132,2023-08-05 21:55:20 -0700,2023-08-05 21:55:20 -0700,"Hey there! Thanks for reaching out. I totally get how adjusting the spacing can make things more comfortable for you. To make the space between ""From,"" ""To,"" and ""Subject"" smaller in Thunderbird, you can use a little custom CSS magic. Go to ""Tools"" > ""Options"" > ""Advanced"" > ""General"" > ""Config Editor"". Search for ""layout.css.devPixelsPerPx"" and set it to a smaller value, like ""1.0"" or ""0.9"", depending on your preference. Just remember that tweaking these settings might need a Thunderbird restart to take effect. Give it a try and see if it suits your taste.
",suram080,false,0,2,https://support.mozilla.org/questions/1420132 1595710,1420138,2023-08-06 09:34:44 -0700,2023-08-06 09:34:44 -0700,"Just another bit of info - The problem I have only started two days ago. All was working fine for years before that. I never had a problem sending Thunderbird emails from my Android.
Did Thunderbird have some sort of update or ""fix"" or other issue that would cause this to happen? Just a thought. Thx.
",efazzini,false,0,0,https://support.mozilla.org/questions/1420138 1595703,1420138,2023-08-06 08:59:06 -0700,2023-08-06 08:59:06 -0700,"Thx for yr reply. I will pursue Alcatel Android support tomorrow since they are closed on Sundays.
Can you clarify something in the interim - I have the Thunderbird app only installed on my laptop. I set up an ""account"" on my Android for the Thunderbird email address, and I also have a GMail ""account"" on the Android in addition to the Thunderbird. The GMail is working fine, both sending and receiving on the phone. The Thunderbird account is working fine on the LAPTOP - both sending and receiving. However, on the phone, the Thunderbird account can only send outgoing messages, and is not receiving incoming messages. I've tried everything. Someone told me to delete the Thunderbird account on my phone and then reinstall it using the ""Manual"" method, and suggested some changes in the Port numbers, etc.
If it will help you, I can reply with information concerning the Incoming and OUtgoing Server Setting for Thunderbird - both on my laptop and on my phone. I received a suggestion to manually reinstall Thunderbird on my phone and to change the Port setting from 993 (which it has always been on this phone) to Port 995. Port 995 is the Incoming Port that is also on my laptop, but Port 993, for some reason was the Port number assigned when I originally installed the Thunderbird account on my Android. It assigned Port 993 through the ""Automatic"" Installation option, and not the ""Manual"" installation option.
Using Incoming Setting/Port 995 on the phone has not helped either - it worked for 5 minutes, showing Incoming email in the Inbox, but not every email that showed up on the laptop. It's not the answer, so I think I will delete it and go back to the ""Automatic"" account installation option.
Do you have any suggestions re the settings for Incoming - both on my laptop and phone. The laptop works great and I get every message and can send messages, so I assume all is well with the Settings, which have been in place for many years.
Hope you can help. Sorry for the long explanation, but I thought it important you knew all the facts. Thx again.
",efazzini,false,0,0,https://support.mozilla.org/questions/1420138 1595672,1420138,2023-08-06 05:29:12 -0700,2023-08-06 05:29:12 -0700,Have you pursued this on an Android forum? All I can suggest is to place same configuration on your Android email client.
,davidsk,false,0,0,https://support.mozilla.org/questions/1420138 1595642,1420138,2023-08-06 03:02:51 -0700,2023-08-06 03:02:51 -0700,"My issue is Thunderbird on my laptop is working fine - I can receive and send messages. However, now my Android does not receive messages. I can send outgoing, but cannot receive incoming on my Android. Incoming and outgoing still appear fine on my laptop, but I can't access incoming on my phone if I'm not at home. This just started two days ago. I even deleted it from Android and reinstalled it, but it's still not working. Any suggestions, please?
",efazzini,false,0,0,https://support.mozilla.org/questions/1420138 1594838,1420138,2023-08-03 12:57:29 -0700,2023-08-03 12:57:29 -0700,I do not see how we can assist you in whatever phone email app you are using. You might check with your Android settings to see if they are different from your PC setting.
,davidsk,false,0,0,https://support.mozilla.org/questions/1420138 1595609,1420141,2023-08-05 21:45:44 -0700,2023-08-05 21:45:44 -0700,"It seems like the account krazgeo@comcast.net is currently undergoing some processing, which is causing the delay in downloading your mail. This processing could be related to server-side operations or configurations. In Thunderbird, such messages usually indicate that the mail server is performing some tasks on your account before it can deliver the messages to your client. This can sometimes take time, especially if there's a backlog of emails. To resolve this, I'd recommend trying a few steps. First, ensure that your Thunderbird is updated to the latest version. Then, check your email account's settings, especially the server settings. If the issue persists, you might want to consider contacting Comcast's support to inquire about any ongoing server-side maintenance or issues. Additionally, you can try accessing your email through Comcast's webmail to see if the issue is Thunderbird-specific. Lastly, you might need to be patient and let the server processing complete, especially if there's a large amount of mail to process. It's frustrating, but sometimes these situations can take a bit of time. Good luck, and I hope your email access gets back to normal soon!
",suram080,false,0,2,https://support.mozilla.org/questions/1420141 1595608,1420146,2023-08-05 21:44:58 -0700,2023-08-05 21:44:58 -0700,"I understand your frustration with the recent Thunderbird update and the issues you've been facing. It sounds like you've been through a lot trying to get your email and address book sorted. I'm really sorry to hear about the troubles you've encountered. Regarding your missing address book, it's possible that the update caused some settings to change. To resolve this, you might want to try accessing the ""Address Book"" section in Thunderbird, which should be in the ""Tools"" menu. If you don't see it there, you could check if it's disabled from the ""View"" menu. If that doesn't work, you can also consider exporting your address book (if you have a backup) and then re-importing it.
",suram080,false,0,1,https://support.mozilla.org/questions/1420146 1594857,1420147,2023-08-03 14:29:40 -0700,2023-08-03 14:29:40 -0700,After I closed my Q. this popped up to the right so I will try it.. So dont answer please. I didn;'t find a way to erase my question.
Thanks Mike
The issue was fixed by adding Subject Alternative Name to the certificate.
,mike657,false,0,0,https://support.mozilla.org/questions/1420147 1594931,1420148,2023-08-03 21:03:34 -0700,2023-08-03 21:03:34 -0700,And now you can not. There is now a minimum height of the pane.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420148 1595046,1420158,2023-08-04 09:23:43 -0700,2023-08-04 09:23:43 -0700,First suggestion didn’t work but the second did! Thank you.
,I_Rufus,false,0,0,https://support.mozilla.org/questions/1420158 1594953,1420158,2023-08-03 22:30:29 -0700,2023-08-03 22:30:29 -0700,Another option: click the ... on the Folder Pane Header to show the message count (see picture).
,sfhowes,false,0,0,https://support.mozilla.org/questions/1420158 1594925,1420158,2023-08-03 20:21:47 -0700,2023-08-03 20:21:47 -0700,"Make sure the Message List Header is enabled under View/Layout, then the number of messages in the selected folder is displayed (see picture).
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420158 1595198,1420163,2023-08-05 03:57:20 -0700,2023-08-05 03:57:20 -0700,"All looks okay, but many email providers have changed requirements for more security. i suggest a first attempt would be to change STARTTLS to SSL/TLS. This article may help: https://www.xfinity.com/support/articles/update-your-xfinity-email-settings Otherwise, I have no other suggestions.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420163 1595088,1420163,2023-08-04 14:40:33 -0700,2023-08-04 14:40:33 -0700,"Hopefully, I finally gave you what you have been asking for.
",Tianya1,false,0,0,https://support.mozilla.org/questions/1420163 1595069,1420163,2023-08-04 12:01:44 -0700,2023-08-04 12:01:44 -0700,"click 'account settings, scroll down the left side to 'Outgoing servers SMTP, and do a screenshot there of the server. There should be one for each account.
",davidsk,false,1,0,https://support.mozilla.org/questions/1420163 1595052,1420163,2023-08-04 09:55:31 -0700,2023-08-04 09:55:31 -0700,I hope this is it.
,Tianya1,false,0,0,https://support.mozilla.org/questions/1420163 1595014,1420163,2023-08-04 05:11:09 -0700,2023-08-04 05:11:09 -0700,You did not post your SMTP server settings.
,davidsk,false,0,0,https://support.mozilla.org/questions/1420163 1594951,1420167,2023-08-03 22:29:29 -0700,2023-08-03 22:29:29 -0700,"Thanks, so I don't want to update to 115. But stay with 102 until 115 is generally suggested. So then the question comes back up, how do I add another toolbar?
",curls,false,0,0,https://support.mozilla.org/questions/1420167 1594944,1420167,2023-08-03 22:04:44 -0700,2023-08-03 22:04:44 -0700,"115 is offered for download, not update at this point, but it has been released. https://www.thunderbird.net/en-US/thunderbird/115.0/releasenotes/
Those on 102 should be offered update to 102.14 at this point in time. Generally updates are not offered until the release version gets to point 1 ie 115.1 on the understanding if there is some major issue with the release it is better to find it with new installs in that first month involving a few than through updates involving millions.
",MattAuSupport,false,1,0,https://support.mozilla.org/questions/1420167 1594943,1420167,2023-08-03 21:51:55 -0700,2023-08-03 21:51:55 -0700,"Thanks, In ""about"" I updated until it said up to date. I'm on version 102. I'm not getting an option for v115.
",cheri3,false,0,0,https://support.mozilla.org/questions/1420167 1594940,1420167,2023-08-03 21:49:19 -0700,2023-08-03 21:49:19 -0700,There is no option to add a toolbar in V102. I think that went away about version 68.
Perhaps you will find the new toolbars in V115 more to your liking. Or not. They are a complete rewrite of the concept and I am struggling with having a toolbar above the menu.
,MattAuSupport,false,1,0,https://support.mozilla.org/questions/1420167 1595607,1420168,2023-08-05 21:44:08 -0700,2023-08-05 21:44:08 -0700,"I'm sorry to hear about the trouble you're facing. It sounds like the recent Thunderbird update might have caused some issues. To retrieve your lost Address Books and second email address, you can try a few steps. First, make sure Thunderbird is closed. Then, navigate to your Thunderbird profile folder. You can find this by going to ""Help"" > ""Troubleshooting Information"" in Thunderbird and clicking on ""Show Folder"" next to ""Profile Directory."" In the profile folder, look for ""abook.mab"" for your Address Books and ""prefs.js"" for your email settings. You might need to replace these files with your backups if you have them. As for the 'side by side configuration' error, try reinstalling Thunderbird or repairing the installation. If your PC was indeed corrupted, you might want to consider running a system check or getting professional help.
",suram080,false,0,2,https://support.mozilla.org/questions/1420168 1597113,1420169,2023-08-12 04:07:41 -0700,2023-08-12 04:07:41 -0700,"Hello, Mary, You still have not share the SMTP settings. They are at account settings, scroll down left side to 'Outgoing Server (SMTP) . The easy way to reach that would be to highlight account in left side on main pane, rightclick and select 'settings'. On next pane, scroll down left side to Outgoing Server (SMTP) and select your account's server. That is the info that may help in getting your account to send messages. Thank you. (The dog was with us for twelve wonderful years. She was truly precious. Thank you.)
",davidsk,false,0,0,https://support.mozilla.org/questions/1420169 1597043,1420169,2023-08-11 18:58:16 -0700,2023-08-11 18:58:16 -0700,"Dear Matt and David,
Thank you for your time and knowledge.
When the newest version of TB installed itself on my computer, I could get incoming emails but could no longer send outgoing. This is still true. I'm currently relying on my Spectrum webmail which is allowing me to both receive and send email.
Note: I'm guessing that the following bit of detail could be useful to you > At the time I could no longer send outgoing emails via TB, I had a POP setting. Once the outgoing block occurred, I was advised that SMTP is more advantageous than POP, so I changed to SMTP. Below is the SMTP setting I now have:
Outgoing Server (SMTP) maryinfantino@rochester.rr.com - mail.twc.com (Default)
Please do not share my email address in any forum within TB where our conversation may be published.
Tomorrow I have an in-home appointment with a Best Buy Geek Squad tech so that he/she can investigate this outgoing email block. You might remember that the telephone Best Buy Geek Squad techs that tried to fix this block were unable to.
Please let me know if you need any more info from me.
David, your dog's face is beyond precious.
marywithaquestion
",marywithaquestion,false,0,0,https://support.mozilla.org/questions/1420169 1595936,1420169,2023-08-07 04:25:20 -0700,2023-08-07 04:25:20 -0700,"Mary, If I may jump in briefy, Matt is asking for your explicit SMTP settings. Those are at account settings, then scroll down to 'Outgoing server (SMTP)'
",davidsk,false,0,0,https://support.mozilla.org/questions/1420169 1595822,1420169,2023-08-06 17:00:47 -0700,2023-08-06 17:00:47 -0700,"Hi Matt,
Thank you so very much for your time and knowledge.
FYI, below is info Spectrum provides re setting up email with third-party programs. I'm sending in case this would be helpful to you in identifying the reason I'm not able to send outgoing emails since the newest version of TB came out this past week. I can receive emails fine.
I'll also be sending the info about my settings that you requested in your last note to me. Thanks.
How to Set Up Spectrum Email on Third-Party Clients
Dear Spectrum Customer,
It's our pleasure to assist you. Here's some follow-up information we think you'll find useful after our recent discussion.
You can easily set up Spectrum Email on your cell phone, laptop or other mobile devices.
To get started, make sure you have the following settings:
Username: Your full Spectrum email address
Password: Your Spectrum email password
SSL: On
Protocol: IMAP
Incoming Server Port: 993
Outgoing Server Port: 587
Requires Authentication: Yes, or checked
You'll also need to enter your incoming email server and outgoing email server. The server that allows you to send mail is the outgoing or SMTP server. The server that lets you receive mail is referred to as an incoming, POP or Mail server. Those will vary based on your domain, which is the part of your email address that follows the @ symbol, such as charter.net.
Mary
",marywithaquestion,false,0,0,https://support.mozilla.org/questions/1420169 1595568,1420169,2023-08-05 19:54:53 -0700,2023-08-05 19:54:53 -0700,"What exactly are the SMTP settings you are using.
The error is actually fairly simple, but it might be complicated by Spectrum rules, we will have to see.
Basically the SMTP connection you are sending from is not using maryinfantino@rochester.rr.com as the username when you log in (OR Thunderbird logs in on your behalf). So I can speak with facts not guesses. We need to look at the outgoing servers (SMTP) in your account settings.
so; go to the more troubleshooting information on the help menu. Click the copy to clipboard button. Go to this site https://pastebin.mozilla.org/ Change the expiry to 21 days. paste in information in (ctrl+V) Then once you see your text, click the paste snippet on the right. This will update the link at the top of the page and allow you to share it by copying it.
Copy the page link in the URL bar and paste it into a reply here so I can read it
",MattAuSupport,false,0,1,https://support.mozilla.org/questions/1420169 1595472,1420169,2023-08-05 15:54:14 -0700,2023-08-05 15:54:14 -0700,"Dear Matt,
I am SO grateful to hear from you re my question about the apparent glitch related to the newest TB version and my Spectrum provider in which I cannot send outgoing emails but can get incoming just fine. Thank you for taking your time to contact me.
I'm sending this message to you via Spectrum webmail which is working fine for both incoming and outgoing email. At least I have this webmail to use as a workaround until I can figure out the outgoing mail glitch.
The outgoing TB email ""block"" started this past week out of the blue, I believe about the time the newest TB automatically downloaded to my computer. I have a new HP desktop computer as of this past January. I also have Best Buy Geek Squad support and Spectrum phone tech support but neither so far has been able to figure out the outgoing email glitch.
My Spectrum phone tech support is wonderful. I'm speculating that Spectrum may be weary of its labor time and cost re to third-party email programs and may want to ""encourage"" their millions of customers to adopt Spectrum webmail. I can understand that, but I am a diehard fan of TB and want to be able to use this beautifully designed, user-friendly program for as long as possible.
Matt, per your request, below is the error message I keep getting when I try to send outgoing emails via TB:
Sending of the message failed. An error occurred while sending mail. The mail server responded: <maryinfantino@rochester.rr.com> sender rejected. The email address you are sending as must match the email address you used to auth. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your account settings and try again.
I have tried to figure out exactly what this error message means by checking and double-checking all my email address entries, SMTP settings, migrating from POP to IMAP, and many other methods, but none of these have worked.
Matt, I understand that programs and systems are continually changing and that it sometime takes a while to aggregate enough user-reported problems to identify trends and then to implement fixes. I've spent many hours trying to figure out this problem on my own with Geek Squad and Spectrum support but we have all exhausted available resources and have reached a brick wall. Now I'm thinking I should stop doing this and wait a few weeks for designers to figure this out and in the interim use Spectrum webmail. What do you think?
Thanking you in advance for your time and knowledge.
marywithaquestion
",marywithaquestion,false,0,0,https://support.mozilla.org/questions/1420169 1594966,1420169,2023-08-03 23:45:46 -0700,2023-08-03 23:45:46 -0700,"Seem to be a few spectrum users in these forums just of late. So I guess the ""special"" spectrum server, but lets start at the beginning.
Hello! It sounds like you're experiencing an issue with Thunderbird and meeting invites. The change in meeting time after accepting the invite could be due to a time zone conversion problem. To fix this, let's try a couple of things. First, ensure that both your Thunderbird and Windows 10 time zone settings are accurate and match your Europe/Prague time zone. Also, check if the sender's time zone settings are correct. If the problem persists, you might want to check if any add-ons or extensions in Thunderbird are affecting time zone settings. You can try disabling them temporarily to see if it makes a difference. Lastly, ensure you have the latest version of Thunderbird installed.
",suram080,false,0,1,https://support.mozilla.org/questions/1420170 1596521,1420173,2023-08-09 10:22:33 -0700,2023-08-09 10:22:33 -0700,"The problem exists only for signatures when Outlook uses the SHA-1 for signing, ...
... which unfortunately seems to be the default.
I don't know whether SHA-1 signatures are the default for Outlook, but it's certainly configurable. Having said that, I do find Outlooks S/MIME handling very weird to say the least. And it often does not find a recipients certificate for encryption, even though it's clearly there.
",christ1,false,0,0,https://support.mozilla.org/questions/1420173 1596399,1420173,2023-08-08 22:41:53 -0700,2023-08-08 22:41:53 -0700,"The error console shows only some warnings about ignored declarations like ""mso-style-type"" etc.
I did some further testing with the hash algorithms in Outlook and I saw that the signatures of emails using SHA-256, SHA-384 and SHA-512 for singing are validated by Thunderbird 115.1.0.
The problem exists only for signatures when Outlook uses the SHA-1 for signing, which unfortunately seems to be the default.
",Daniel_dM,false,0,0,https://support.mozilla.org/questions/1420173 1596267,1420173,2023-08-08 10:50:53 -0700,2023-08-08 10:50:53 -0700,Is there anything related in the Error Console (CTRL-Shift-J)?
,christ1,false,0,0,https://support.mozilla.org/questions/1420173 1596252,1420173,2023-08-08 10:00:06 -0700,2023-08-08 10:00:06 -0700,"The certificates are installed and up-to-date and the security settings are the same on both versions. In the meantime I tried with an encrypted message which I sent to myself. Decrypting worked, but the error message for the signature now says that ""The messge was signed using an encryption strength that this version of your software does not support.""
I use an RSA key with key size 2048, signature algorithm SHA-256 with RSA Encryption Version 3.
",Daniel_dM,false,0,0,https://support.mozilla.org/questions/1420173 1596158,1420173,2023-08-07 22:33:13 -0700,2023-08-07 22:33:13 -0700,"It looks like you're having an issue with digital signatures not being recognized as valid in Thunderbird 115.1.0 on Windows, especially with emails sent from Outlook clients. It's great that you've noticed this change from Thunderbird 102.14.0. This could be due to changes in how digital signatures are handled in the newer version. To troubleshoot, try checking Thunderbird's security settings and ensure that any required certificates are installed and up-to-date. Remember, digital signature verification involves a complex process, so a little digging might be needed to pinpoint the issue.
",suram080,false,0,1,https://support.mozilla.org/questions/1420173 1594979,1420173,2023-08-04 01:10:04 -0700,2023-08-04 01:10:04 -0700,"The send and received emails are exactly the same (despite the additional headers"" Received: from ...). My issues is with validating the signature of receiving emails.
",Daniel_dM,false,0,0,https://support.mozilla.org/questions/1420173 1594977,1420173,2023-08-04 00:59:10 -0700,2023-08-04 00:59:10 -0700,"I have to wonder if it is the email that is not valid as per the discussion here https://thunderbird.topicbox.com/groups/e2ee/T73970314d54cdfdb-Me264daf5de25d4c964ff3462
",MattAuSupport,false,1,0,https://support.mozilla.org/questions/1420173 1596033,1420174,2023-08-07 13:07:52 -0700,2023-08-07 13:13:46 -0700,"Ok thanks. I found the fix. I only had one addon installed. It was ""Outlook Address Book Enabler"" (despite it not functioning).
https://addons.thunderbird.net/en-US/thunderbird/addon/outlook-address-book-enabler/
When it was deactivated Thunderbird started instantly.
Mhm. I guess it's a Microsoft thing. The calendar is already completely locked (without making it a public link). Maybe i'll move to another provider in the near future ^^'.
[Edit] It seems that only one answer can be marked for solution. I will chose the one that helped me through its linguistic formulation and structure. But content wise the other one could also be the solution.
",ffproblems,false,0,0,https://support.mozilla.org/questions/1420174 1595948,1420174,2023-08-07 05:40:31 -0700,2023-08-07 05:40:31 -0700,"Actually, 60 seconds should not be necessary under almost any circumstances.
In addition to what suram080 has mentioned ...
Start *Windows'* safe mode with networking enabled - win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird
Does problem go away?
- If no, then cause is either: bug in Thunderbird, something (eg a setting, file or folder) in your Thunderbird profile, or your mail provider. Please post into topic the contents of Help | Troubleshooting | copy text to clipboard
- If yes, the problem is gone, then (still in Windows safe mode) ... start Thunderbird normally
-- If problem is still gone, then cause is likely a program loaded during windows startup. Possibilities include: antivirus software (AV), virus/malware, background downloads such as Windows or other program updates, to name a few. For AV information see https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues
-- If problem is not gone, then cause is likely a Thunderbird add-on - eliminate them by disabling add-ons one at a time in Tools | add-ons | extensions and restart Thunderbird after disabling (if you have many add-ons, try disabling half of them at a time)
- If results are unclear ... possibilities include temporary conditions such as contention from other running programs, downloads related to windows update, ...
Please let us know your findings.
",wsmwk,false,1,0,https://support.mozilla.org/questions/1420174 1595870,1420174,2023-08-06 21:38:05 -0700,2023-08-06 21:38:05 -0700,"It's not uncommon for Thunderbird to take a bit longer to start up, especially if you've personalized your theme and set up multiple accounts. Exchange synchronization might also be a factor. You could try disabling Exchange sync temporarily to see if it improves startup time. Also, clearing out any unnecessary add-ons or extensions could help speed things up. If the issue persists, you might want to optimize your Thunderbird profile or even consider compacting your folders. Give these steps a shot and see if it makes a difference.
",suram080,false,0,1,https://support.mozilla.org/questions/1420174 1595008,1420178,2023-08-04 04:05:11 -0700,2023-08-04 04:05:11 -0700,"Ah grazie, ho verificato e in effetti la mail viene stampata su una pagina, anche se in maniera un po strana cioe' con le righe molto spaziate tra di loro e le immagini/loghi ridimensionate, comunque puo essere la soluzione. Quelo che non si capisce e' se la cosa puo dipendere da impostazioni di parametri in editor di configurazione o da un bug proprio nel ""nuovo"" comportamento dell'applicazione. Comunque grazie, quel blog (oltre a svariati altri) lo avevo consultato proprio ieri mattina e vedo che in effetti pero' le risposte sono proprio di ieri.
",vittorio.dellagli,false,0,0,https://support.mozilla.org/questions/1420178 1594998,1420178,2023-08-04 03:34:09 -0700,2023-08-04 03:34:09 -0700,"Chiedevo perché qui https://forum.mozillaitalia.org/index.php?topic=78095.0#msg540728 si discute un problema simile e sembra sia legato elle email Outlook.
",@next,false,0,0,https://support.mozilla.org/questions/1420178 1594995,1420178,2023-08-04 03:12:34 -0700,2023-08-04 03:12:34 -0700,"Non lo so perche sono in genere account aziendali il cui suffisso finale non lascia capire quale e' il gestore. Ma ribadisco che con la versione in uso, non beta, che mantengo ancora attiva per sicurezza non succede. non penso comunque che siano Outlook/Hotmai/Live perche mi sembra che non permettano di nascondere il suffisso a beneficio di uno diverso (es. nome.cognome@azienda.it"" al posto di nome.cognome@live.com). Grazie, dell'interessamento. saluti. P.S. se non riesco a risolvere il problema sono costretto a mantenere attive contemporaneamente le due versioni.
",vittorio.dellagli,false,0,0,https://support.mozilla.org/questions/1420178 1594991,1420178,2023-08-04 03:02:32 -0700,2023-08-04 03:02:32 -0700,Le email problematiche provengono tutte da Outlook/ Hotmail/ Live?
,@next,false,0,0,https://support.mozilla.org/questions/1420178 1595031,1420180,2023-08-04 07:36:48 -0700,2023-08-04 07:36:48 -0700,"Thank you very much. I had not noticed that before. So easy to do, once you know how.
",Mark-E-H,false,0,0,https://support.mozilla.org/questions/1420180 1595028,1420180,2023-08-04 07:23:56 -0700,2023-08-04 07:23:56 -0700,You can specify the SMTP server for an account at the bottom of the account settings page. That is why it is important to fill in the description on the SMTP settings page so you can be sure you're assigning the proper SMTP server.
,davidsk,false,0,0,https://support.mozilla.org/questions/1420180 1595020,1420180,2023-08-04 06:49:05 -0700,2023-08-04 06:49:05 -0700,"Thank you for your response. I had already created 2 outgoing servers, with a relevant description. But as far as I can see, I have to go to these settings and check / change the ""default"" whenever I send a mail. I cannot link a specific mail address to a specific SMTP server so that the selection is automatic. Is that correct?
",Mark-E-H,false,0,0,https://support.mozilla.org/questions/1420180 1595017,1420180,2023-08-04 06:39:11 -0700,2023-08-04 06:39:11 -0700,"Yes, you can. in 'account settings' pane, scroll down left side to 'Outgoing servers SMTP' and that lists the servers. Each needs a unique description so you will be able to be sure you're linking proper account to each server. An SMTP server should be used by only one account.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420180 1595005,1420180,2023-08-04 03:50:52 -0700,2023-08-04 03:50:52 -0700,"In Thunderbird ""Account Settings"" there is a section per account. The server settings there are the incoming server settings, e.g .the POP Mail Server, log on details and frequency to check for new mails. Then at the bottom of the list there is ""Outgoing Server (SMTP)"" and this is only one entry. I can create multiple SMTP server settings, of which one is favourite, but that applies to all accounts. I cannot link one account to one SMTP server.
",Mark-E-H,false,0,0,https://support.mozilla.org/questions/1420180 1595001,1420180,2023-08-04 03:43:24 -0700,2023-08-04 03:43:24 -0700,"More detail may help. Generally, there should be one SMTP server for each account. Providing server info for incoming and outgoing for both accounts may prove useful.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420180 1595869,1420182,2023-08-06 21:37:27 -0700,2023-08-06 21:37:27 -0700,"I understand your frustration with the missing email after a Thunderbird update. It's possible that the update might have caused some temporary syncing issues. To try and retrieve your missing email, you can go to the ""View"" menu, select ""Folders,"" and then click on ""All."" This should show you all your email folders, including any that might not be currently visible. If you still can't find the missing email, you might want to check your email provider's webmail interface to ensure the email is there. Sometimes, a re-indexing of Thunderbird's mailbox might also help. To do that, right-click on your account's folder, choose ""Properties,"" then go to the ""General Information"" tab and click on ""Repair Folder."" Remember to backup important emails in the future to avoid similar situations.
",suram080,false,0,0,https://support.mozilla.org/questions/1420182 1595173,1420183,2023-08-04 22:21:48 -0700,2023-08-04 22:21:48 -0700,Check your address book(s) and remove incorrect email addresses there.
,christ1,false,0,0,https://support.mozilla.org/questions/1420183 1597247,1420187,2023-08-12 17:53:16 -0700,2023-08-12 17:53:16 -0700,"Thanks Matt, I tried restarting Thunderbird from the help menu in troubleshooting mode and disabled all addons. On restart the delete button seemed to be working until I went to the ""unified inbox"" and then it didn't work.
I can only get the delete button to work in the ""unified inbox"", if I first right click on the delete button and select delete message. Then the delete button works. Thanks
",dnmark.burley,false,0,0,https://support.mozilla.org/questions/1420187 1597076,1420187,2023-08-11 21:09:07 -0700,2023-08-11 21:09:07 -0700,"That is not a button, but a tool-tip. You should not be able to click in the words
Clicking on the delete icon that hovering the mouse over causes this tool-tip to pop up simply works for me on the Daily build on all occasions.
Have you tried restarting Thunderbird from the help menu in troubleshooting mode and continuing when prompted? That will provide a clue as to perhaps you having issues with an add-on or theme.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420187 1596831,1420187,2023-08-10 23:33:34 -0700,2023-08-10 23:33:34 -0700,"I reused the 102 profile. I am not confident with profiles and I didn't want to lose my old emails. I did notice that I can right click a message and chose ""delete message"" from the popup menu. Then the ""Delete the Current Row"" button works for all other messages. Thanks for your help
",dnmark.burley,false,0,0,https://support.mozilla.org/questions/1420187 1596714,1420187,2023-08-10 10:03:13 -0700,2023-08-10 10:03:13 -0700,"If the Delete column is enabled, clicking the icon does delete the selected message after TB is launched. It isn't necessary on my setup to first delete another message with the Delete key. Did you create a new profile for 115, or re-use the profile from 102?
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420187 1596684,1420187,2023-08-10 07:38:39 -0700,2023-08-10 07:38:39 -0700,"Hi thanks for your reply. I am using English Thunderbird 115 As you can see from the attached screen shot, when the mouse pointer is held over the bin symbol a pop up appears with the words ""Delete the Current Row"". This button doesn't work after opening Thunderbird until I have deleted one message using the keyboard delete key. Then it works as one would expect it to work. Regards
",dnmark.burley,false,0,0,https://support.mozilla.org/questions/1420187 1596391,1420187,2023-08-08 21:31:06 -0700,2023-08-08 21:31:06 -0700,"In what language do you have a button titled ""Delete Current Row""?
I'm asking because no such button exists in the English version. There is a button whose title is ""Delete the selected messages"".
",wsmwk,false,0,0,https://support.mozilla.org/questions/1420187 1595949,1420187,2023-08-07 05:40:48 -0700,2023-08-07 05:40:48 -0700,"Hi suram080, Thanks for the suggestion but it didn't make any difference. The only thing that works is to delete a message using the delete key on my keyboard. Then the DCR button works. This is pretty easy to do, so I will just keep doing that for now. Thanks
",dnmark.burley,false,0,0,https://support.mozilla.org/questions/1420187 1595868,1420187,2023-08-06 21:36:48 -0700,2023-08-06 21:36:48 -0700,"Hi there! It seems like you're facing a bit of an issue with the ""Delete Current Row"" button in Thunderbird 115. No worries, we'll get it sorted out for you! It looks like the button isn't responding as expected when you first open Thunderbird, but it starts working after you delete a row using your keyboard's delete key. To fix this, you might want to try a simple workaround. Go ahead and try clicking on any other message or row first (you can use your mouse), and then click the ""Delete Current Row"" button. This might help to 'wake up' the button and get it working consistently. Give it a shot, and hopefully, that'll do the trick for you. If you're still having trouble, don't hesitate to ask for more help.
",suram080,false,0,2,https://support.mozilla.org/questions/1420187 1595040,1420190,2023-08-04 08:45:06 -0700,2023-08-04 08:45:06 -0700,"What I should also have mentioned is that the action boxes like delete, save, forward etc are also missing. Thanks Joe
",jandmselby,false,0,0,https://support.mozilla.org/questions/1420190 1595039,1420190,2023-08-04 08:40:52 -0700,2023-08-04 08:40:52 -0700,Apologies and I should have mentioned that I'm using Thunderbird to combine two different Gmail accounts. Everything was working well until I upgraded to the latest version of Firefox. Are you able to re-direect this to someone who could help me? Many thanks. Joe
,jandmselby,false,0,0,https://support.mozilla.org/questions/1420190 1595036,1420190,2023-08-04 08:08:15 -0700,2023-08-04 08:08:15 -0700,"Hi Joe, is this problem on a specific website (like Gmail, Yahoo mail, Outlook) you are viewing in Firefox, or is this problem in the separate Thunderbird email program?
If it's a website, maybe someone knows how to re-display the preview/reading pane, or maybe you can see a button for it right above the Inbox somewhere, or a Layout/Settings option.
If it's Thunderbird, a moderator can move your question over to that forum.
",jscher2000,false,0,0,https://support.mozilla.org/questions/1420190 1595605,1420191,2023-08-05 21:40:50 -0700,2023-08-05 21:40:50 -0700,"Hello! It's great to see your enthusiasm for using Thunderbird's Folder Modes. I understand the convenience of having a dynamic refresh for folders. Unfortunately, Thunderbird doesn't offer an automatic refresh feature for folder views like you're describing. However, you can manually achieve a refresh by pressing the 'F5' key or right-clicking on the folder and selecting 'Mark Folder Read' and then 'Mark Folder Unread'. While this isn't as automatic as you'd prefer, it's a simple way to update the view to display unread folders. Hopefully, this workaround helps enhance your experience with Folder Modes in Thunderbird.
",suram080,false,0,1,https://support.mozilla.org/questions/1420191 1595058,1420192,2023-08-04 10:48:23 -0700,2023-08-04 10:48:23 -0700,"See https://support.mozilla.org/kb/message-threading-thunderbird
",christ1,false,0,0,https://support.mozilla.org/questions/1420192 1595177,1420197,2023-08-04 23:00:24 -0700,2023-08-04 23:00:24 -0700,"For anyone looking to view the posted HTML/CSS I have copied it to Mozilla pastebin with a 21 day storage. https://pastebin.mozilla.org/pBMPzNWy
Just a wild guess on my part, but I would guess that the message you reply to has the same CSS definitions you use in your signature redefining the fonts, sizes and weights used. The font in your first image in both signatures looks the same.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420197 1595064,1420198,2023-08-04 11:22:55 -0700,2023-08-04 11:22:55 -0700,That's it! Thank you very much. :)
,DorothyJ,false,0,0,https://support.mozilla.org/questions/1420198 1595057,1420198,2023-08-04 10:45:55 -0700,2023-08-04 10:45:55 -0700,Check your address book(s) and remove the incorrect email address there.
,christ1,false,1,0,https://support.mozilla.org/questions/1420198 1595127,1420199,2023-08-04 18:05:34 -0700,2023-08-04 18:05:34 -0700,"I don't get an error message but everyone and myself if I send it to me get nothing, a blank email. For all these years I simply copy and paste in the body of the email. It has always worked in the past and since the last update nothing has worked except saving the image, adding jpeg to it and then adding it as an attachment.
",Mac73,false,0,0,https://support.mozilla.org/questions/1420199 1595125,1420199,2023-08-04 18:02:04 -0700,2023-08-04 18:02:04 -0700,"what error message do you see when you forward your images, or try and load an image into the body of an email.
Do you try and insert using drag and drop or some other method?
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420199 1595122,1420199,2023-08-04 17:45:17 -0700,2023-08-04 17:45:17 -0700,I did see an insert picture in the menu but I went to the settings and set it to HTML and text (both). Now I do not see it. So maybe the HTML setting will help.
,Mac73,false,0,0,https://support.mozilla.org/questions/1420199 1595085,1420199,2023-08-04 14:31:15 -0700,2023-08-04 14:31:15 -0700,Are you seeing the menu option to insert an image? Is your account set to compose HTML? Please share more information.
,davidsk,false,0,0,https://support.mozilla.org/questions/1420199 1595570,1420200,2023-08-05 19:58:01 -0700,2023-08-05 19:58:01 -0700,"This is a peer user support forum. If you have suggestions or feedback, please post it here https://connect.mozilla.org/
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420200 1595056,1420206,2023-08-04 10:43:49 -0700,2023-08-04 10:43:49 -0700,When setting up a calendar in Thunderbird you can assign an email address to it. Meeting invites sent to that email address will be added to the corresponding calendar.
,christ1,false,0,0,https://support.mozilla.org/questions/1420206 1595059,1420208,2023-08-04 10:49:17 -0700,2023-08-04 10:49:17 -0700,"Thank you for the reply. I am not sure how it happened, but somehow the ""lost"" emails have been restored.
",Ulysses41,false,0,0,https://support.mozilla.org/questions/1420208 1595055,1420208,2023-08-04 10:39:41 -0700,2023-08-04 10:39:41 -0700,"You can try v14.0.0 beta6 of the add-on. It's available on GitHub. https://github.com/thundernest/import-export-tools-ng/tree/v14.0.0/xpi/beta
I have not tried it, so no guaranties.
",christ1,false,0,0,https://support.mozilla.org/questions/1420208 1595087,1420209,2023-08-04 14:34:07 -0700,2023-08-04 14:34:07 -0700,"If you will provide more details, someone here may be able to assist. Such as error messages, account configuration for receiving and sending
",davidsk,false,0,0,https://support.mozilla.org/questions/1420209 1595086,1420213,2023-08-04 14:32:49 -0700,2023-08-04 14:32:49 -0700,You need to provide more information and the details. Betterbird is another email client and the specifics of what you did may be useful.
,davidsk,false,0,0,https://support.mozilla.org/questions/1420213 1595106,1420217,2023-08-04 15:51:09 -0700,2023-08-04 15:51:09 -0700,"Known bug. See https://bugzilla.mozilla.org/show_bug.cgi?id=1817705 and 'More' workaround.
",sfhowes,false,1,0,https://support.mozilla.org/questions/1420217 1595075,1420217,2023-08-04 13:10:25 -0700,2023-08-04 13:19:01 -0700,"I didn't even know I needed an extension for this. As far as I know the only ones I had on 102 were SmartTemplates and a few Filelink ones. What extension would I need? It seemed to be a standard option in 102 and before, I'd been using it for a long time. To be more precise: On this pc I have 0 addons or extensions installed, so that couldn't be it, I tink.
",martinlentink,false,0,0,https://support.mozilla.org/questions/1420217 1595071,1420217,2023-08-04 12:43:55 -0700,2023-08-04 12:43:55 -0700,Does Tools > Add-ons show any disabled extensions?
,wsmwk,false,0,0,https://support.mozilla.org/questions/1420217 1595191,1420222,2023-08-05 03:22:34 -0700,2023-08-05 03:22:34 -0700,Brilliant thanks Matt I spent hours trying to find a way to add them manually! Working now.
,mcwoozle,false,0,0,https://support.mozilla.org/questions/1420222 1595187,1420222,2023-08-05 00:21:55 -0700,2023-08-05 00:21:55 -0700,"You may have to manually correct the unified view.
Right click the parent junk folder and select properties. On the right under the icon colour is a choose button. use it to open a list of ""available"" folders and set it how you like it with regard to which folders are to be summarised.
",MattAuSupport,false,1,0,https://support.mozilla.org/questions/1420222 1596819,1420224,2023-08-10 22:18:40 -0700,2023-08-10 22:18:40 -0700,"Hola, Prueba cambiar lo siguiente: Presionar las teclas Ctrl+v para abrir el menú Ver ir al menú Encabezados y cambiar a Normal Saludos
",pcp04,false,1,0,https://support.mozilla.org/questions/1420224 1595604,1420229,2023-08-05 21:40:04 -0700,2023-08-05 21:40:04 -0700,"I understand your frustration with the current version of Mozilla Thunderbird. It can be disappointing when updates don't align with our expectations. To revert to an earlier version, you can follow these steps: First, make sure to back up your data and settings. Then, uninstall the current version of Thunderbird. Next, download the desired older version from the official Mozilla Thunderbird website. Install it and select ""Customize"" during installation to prevent automatic updates. Remember that using older versions might pose security risks, so it's crucial to keep your email client up to date. I hope this helps improve your Thunderbird experience!
",suram080,false,0,1,https://support.mozilla.org/questions/1420229 1595128,1420230,2023-08-04 18:07:21 -0700,2023-08-04 18:07:21 -0700,Just my guess but it looks like you are using a theme. Perhaps that is the issue.
Try restarting Thunderbird from the help menu using troubleshoot mode and see if you still see the odd layout while Thunderbird is in that mode.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420230 1596763,1420233,2023-08-10 14:35:41 -0700,2023-08-10 14:35:41 -0700,"Exact error message: ""Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.charter.net was lost in the middle of the transaction. Try again.""
Windows 10 Dell Computer McAfee antivirus. Thunderbird. Spectrum internet provider.
",ddew2013,false,0,0,https://support.mozilla.org/questions/1420233 1596762,1420233,2023-08-10 14:35:01 -0700,2023-08-10 14:35:01 -0700,"Exact error message: ""Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.charter.net was lost in the middle of the transaction. Try again.""
Windows 10 Dell Computer McAfee antivirus. Thunderbird. Spectrum internet provider.
",ddew2013,false,0,0,https://support.mozilla.org/questions/1420233 1595269,1420233,2023-08-05 09:12:20 -0700,2023-08-05 09:12:20 -0700,"Exact error message: ""Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.charter.net was lost in the middle of the transaction. Try again.""
Windows 10 Dell Computer McAfee antivirus. Thunderbird. Spectrum internet provider.
",ddew2013,false,0,0,https://support.mozilla.org/questions/1420233 1595267,1420233,2023-08-05 08:59:44 -0700,2023-08-05 08:59:44 -0700,test test test
,ddew2013,false,0,0,https://support.mozilla.org/questions/1420233 1595126,1420233,2023-08-04 18:04:48 -0700,2023-08-04 18:04:48 -0700,Perhaps if you were to provide some information that would allow someone to do more than guess at the issue you would receive useful help. (This is not)
What is the exact error message you see when you try to send email (verbatim please). What operating system do you use and what antivirus is installed on it? What mail provider are you sending your mail out through?
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420233 1595183,1420237,2023-08-05 00:00:19 -0700,2023-08-05 00:00:19 -0700,"chunnel said
I now have two issues, one is that on my IMAP accounts with my own domain, both the recent sent and recent received emails in a thread are showing up twice. This doesn't happen with previous emails in that thread or with gmail, exchange, outlook.com, live.com, icloud, etc....
That has been a known issue with Microsoft's various mail domain offerings as well as gmail. Both force a copy of sent mail as it goes out through their servers. The simple solution is to turn off Thunderbird's saving a copy in account settings.
Now, I have an issue where the pop ups for calendar notifications keep popping up non stop and either won't go away by hitting ""Submit to changes anyway"" or if they do go away, they immediately pop back up again. 115 is a big disapointment for me, it's been highly glitchy, many add ons no longer, some that should work, don't work properly, it was hyped a major upgrade and I see very little that distinguishes if from 102 in any meaningful way except some of the icons are more colorful. Is there a way to go back to 102? Either that or I may start using Mac Mail again due to all these bugs.
This bit I can't offer much on. Perhaps use the feedback forum linked from the help menu and let the developers know what you feel. This is what the team are thinking at the moment. https://thunderbird.topicbox.com/groups/planning/T1811fa406e939644/a-good-email-client-thats-good-for-you
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420237 1595155,1420237,2023-08-04 20:15:09 -0700,2023-08-04 20:15:09 -0700,"Sorry, there is a third problem. The window displaying TB just starts moving itself around the screen. It just won't stay put where I put it. I might use Moom to have it on the left two thirds of my right monitor and then it moves randomly. Then I disabled Moom and used a window manager from Parallels tools and then it changes monitors randomly and appears on the other monitor. No other program does this or reacts to these window managers this way. This program is highly defective and a big disapointment.
",chunnel,false,0,0,https://support.mozilla.org/questions/1420237 1595182,1420238,2023-08-04 23:53:08 -0700,2023-08-04 23:53:08 -0700,"right click the appropriate folder, select properties and then the repair button.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420238 1595180,1420244,2023-08-04 23:52:09 -0700,2023-08-04 23:52:09 -0700,"""The messaging Company"" appears to be a startup that was first registered in July this year. You say they are apparently somewhat coy about price, this may be because they really have not yet developed the product they want to sell you in a years time. However, Thunderbird can not replace your server as you suggest.
Thunderbird is a mail client, so will not act as a server, nor does the project provide an email address directly for those seeking one. There are commercial arrangements in place where you can get an email address via mailfence or ghandi but it will cost you. That is not necessary in my personal opinion for the average person. Free mail accounts work well except for those in business, and even then I still get invoices from Gmail accounts.
As a general mail user, which I am guessing you are. You are probably going to the best served by one of the free mail providers or really a couple of providers, as you have to have a password recovery email address for most of them. The obvious choices for Australians are outlook.com, Gmail and Yahoo because they have heard of them. Personally I have all three along with GMX and AOL, all of them deliver what they say they will. But I like to include GMX in the mix because unlike the US based providers. I like their privacy statement. GMX is a subsidiary of a German company and as such is subject to German privacy laws, some of the most strict in the world. But as I found out today you have to hold the alt key when you select to create an account with them or the pop up blocker in the browser makes a mess of the process. I do suggest you look at them as a provider. Not so popular in Australia, but in Europe they are fairly well known.
In you migration you will have to consider a couple of things;
You have that name and that address associated in your address book (or one of them). In settings, disable the option to use names from your address book for display names or just correct the address book entry.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420248 1595603,1420252,2023-08-05 21:39:38 -0700,2023-08-05 21:39:38 -0700,"Hey there! It sounds like you're having some trouble with sending emails from Thunderbird after an update. Don't worry, we can sort this out. When Thunderbird hangs or times out while sending from certain servers, it might be due to some server settings. Try these steps: Double-check your outgoing server settings for the ntworld server and make sure they match the requirements provided by your email provider. Also, ensure that any security or firewall settings aren't blocking Thunderbird's access to the server. If the issue persists, you might want to consider reaching out to your email provider's support for more specific assistance.
",suram080,false,0,1,https://support.mozilla.org/questions/1420252 1596268,1420259,2023-08-08 10:53:01 -0700,2023-08-08 10:53:01 -0700,"@ Wayne - thank you, but I think is't not really a bug but a missing feature ;-)
",Andy55239,false,0,0,https://support.mozilla.org/questions/1420259 1596266,1420259,2023-08-08 10:43:29 -0700,2023-08-08 10:46:57 -0700,"sorry, yes 115 is my Firefox Version but I'm talking about Thunderbird and here my version ist the 102.14.0 (32-Bit)! Why are you asking me for this (Firefox things... it should be not relevant)?
",Andy55239,false,0,0,https://support.mozilla.org/questions/1420259 1596264,1420259,2023-08-08 10:33:34 -0700,2023-08-08 10:33:34 -0700,Thunderbird is also at 115 and that was an expert asking the question.
,davidsk,false,0,0,https://support.mozilla.org/questions/1420259 1596262,1420259,2023-08-08 10:25:08 -0700,2023-08-08 10:25:08 -0700,"oh sorry guys
I was expecting to meet some experts here.
When I talk about email and keyword tagging, it should be clear that I'm talking about the product ""Thunderbird"" and the question about version ""115"" showed me, that some people probably think I'm talking about Firefox. No, I do not ;-)
Regardless: I always use the latest version of the software (Firefox 115.1.0esr (64-bit) and Thinderbird 102.14.0 (32-bit)).
So I'm talking about Thunderbird and the tags / keywords that can be assigned to emails. If you don't understand this by text, see the screenshot (of Thunderbird tags menu WITHOUT scollbars on the right side).
",Andy55239,false,0,0,https://support.mozilla.org/questions/1420259 1596167,1420259,2023-08-07 23:24:44 -0700,2023-08-07 23:24:44 -0700,You are using version 115?
,wsmwk,false,0,0,https://support.mozilla.org/questions/1420259 1596166,1420259,2023-08-07 23:24:18 -0700,2023-08-07 23:24:18 -0700,"It's either related to localization or cause by an addon. If it still reproduces in Help > Troubleshoot Mode, then please file a bug report https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird&component=Mail+Window+Front+End
",wsmwk,false,0,0,https://support.mozilla.org/questions/1420259 1595626,1420259,2023-08-06 01:10:18 -0700,2023-08-06 01:10:18 -0700,"Hi suram080, thank you for your answer. Unfortunatelty your 'workaround with jumping by typing' doesn't work. This is exactly, what I meant by suggesting ""And if it would work, to press a letter on the keybord to jump to the tags with this beginning letter..."". So your answer didn't help me in any way - sorry! Andy
",Andy55239,false,0,0,https://support.mozilla.org/questions/1420259 1595602,1420259,2023-08-05 21:38:50 -0700,2023-08-05 21:38:50 -0700,"Hi Andy, thanks for reaching out! I totally get where you're coming from. The missing scrollbar in the tags menu can be a bit frustrating when you have a bunch of tags. Unfortunately, Thunderbird doesn't have a built-in scroll feature for the tags menu, but there's a workaround you can try. You can use your keyboard to navigate the tags quickly. Just press the first letter of the tag you're looking for, and it should jump to the tags starting with that letter. Also, make sure your Thunderbird is up to date, as sometimes updates bring improvements. I hope this helps you manage your tagged emails more efficiently.
",suram080,false,0,2,https://support.mozilla.org/questions/1420259 1596154,1420262,2023-08-07 22:27:19 -0700,2023-08-07 22:27:19 -0700,"Hey there! It looks like you're having trouble importing your SeaMonkey profile into Thunderbird. No worries, we've got you covered! If the ""Import from a SeaMonkey installation"" option isn't working, you can try a couple of things. You can manually migrate your local mail and address books by copying mbox files to Mail/Local Folders for mail and using the Tools/Import option for address books. Another option is to create a new profile in Thunderbird (you can find this under Help/Troubleshooting Info or by typing about:profiles in the address bar) and select your SeaMonkey profile folder as the source. Hopefully, one of these methods will do the trick for you.
",suram080,false,0,2,https://support.mozilla.org/questions/1420262 1595696,1420262,2023-08-06 07:58:01 -0700,2023-08-06 07:58:01 -0700,"Thanks for your help. The link to Bugzilla is particularly interesting. I had not previously been aware of Bugzilla. Well the problem has been posted, so eventually may be fixed. In the meantime I will try creating a new profile and select my existing SM profile as a source. Thanks
",pete109,false,0,0,https://support.mozilla.org/questions/1420262 1595280,1420262,2023-08-05 09:57:11 -0700,2023-08-05 09:57:11 -0700,"See https://bugzilla.mozilla.org/show_bug.cgi?id=1825995
You can try migrating local mail and address books manually, or try creating a new profile in 115 and selecting the SM profile folder as a source. Help/Troubleshooting Info, about:profiles, to create and manage profiles.
Local mail: copy mbox files (files with no extension, named after folders) to Mail/Local Folders.
Address books: Tools/Import, from file, address books, choose .mab or .sqlite files.
",sfhowes,false,1,0,https://support.mozilla.org/questions/1420262 1595346,1420266,2023-08-05 12:53:59 -0700,2023-08-05 12:53:59 -0700,"Index of /pub/thunderbird/releases/115.1.0/
Tan rozdíl verzí je dost velký. Je možné, že došlo k nějakému vynucenému vytvoření nového profilu. Řešením bude asi postupná aktualizace jednotlivých verzí Thunderbirdu.
",poljos-moz,false,0,0,https://support.mozilla.org/questions/1420266 1595236,1420266,2023-08-05 07:59:56 -0700,2023-08-05 07:59:56 -0700,Najnovšia oficiálna verzia Thunderbirdu je dnes verzia 102.14.0 (64-bitová verzia). Stiahnite si najnovšiu verziu Thunderbirdu a nainštalujte.
,Ansamb,false,1,0,https://support.mozilla.org/questions/1420266 1595243,1420285,2023-08-05 08:07:06 -0700,2023-08-05 08:07:06 -0700,Select the first contact you want to delete. Then press and hold Shift and select the last contact to be deleted. This selects all contacts in between the first and the last selected one. By holding down Ctrl and click on a contact you can select or de-select it individually. Then press Del to delete all selected contacts.
,christ1,false,0,0,https://support.mozilla.org/questions/1420285 1595601,1420295,2023-08-05 21:38:17 -0700,2023-08-05 21:38:17 -0700,"I'm sorry to hear about the trouble you're facing with Thunderbird. It sounds like your emails might not have been carried over during the upgrade. Sometimes, during updates, issues like this can occur. First, let's try not to worry too much – your emails might not be lost permanently.
Here's what you can do: In Thunderbird, go to the ""Help"" menu and select ""Troubleshooting Information."" In the new tab that opens, click on the ""Open Folder"" button next to ""Profile Folder."" This will open a new window with your Thunderbird data. Look for a folder named ""Old Thunderbird Data"" or something similar. Inside that folder, you might find your missing emails. You can then copy them over to your current Thunderbird profile folder.
If you can't find them there, don't worry, there are other steps we can try. But give this a shot first. Remember, I'm here to help, so if you have any questions or need further assistance, feel free to ask. Good luck!
",suram080,false,0,3,https://support.mozilla.org/questions/1420295 1595531,1420297,2023-08-05 18:32:01 -0700,2023-08-05 18:32:01 -0700,"All I as a fellow user can say is bye.
If you actually want help making it work, speak up. I will do my best. I do understand that there have been some changes with Microsoft's mail offerings, but settings are generally published by microsoft on a per account basis here. https://outlook.live.com/mail/0/options/mail/accounts how do your SMTP settings compare with those Microsoft say you should be using?
If you want the team developing Thunderbird to know you are not happy. This is not the place. They don't come here much. Post in their feedback web site. https://connect.mozilla.org/
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420297 1595699,1420301,2023-08-06 08:25:51 -0700,2023-08-06 08:25:51 -0700,"It is in beta but works. Get it at https://github.com/thundernest/import-export-tools-ng/blob/v14.0.0/xpi/beta/import-export-tools-ng-14.0.0-b6-tb.xpi
",davidsk,false,0,0,https://support.mozilla.org/questions/1420301 1595681,1420301,2023-08-06 06:20:45 -0700,2023-08-06 06:20:45 -0700,"Thank you, Matt. I tried to get the import export add on you linked above, but it could not be added as it is not compatible with Thunderbird 115.1.0
",scottrberry,false,0,0,https://support.mozilla.org/questions/1420301 1595526,1420301,2023-08-05 18:25:28 -0700,2023-08-05 18:25:28 -0700,"Fundamantally Imap is syncronised to the server and you will loose all IMAP mails once the server account ends. So you need to move those account mail somewhere else.
I suggest you use the importexport tools addon. https://addons.thunderbird.net/en-US/thunderbird/addon/importexporttools-ng/?src=ss
Use it to export the mails to mbox files. Once the mail is in mbox files (you now have that immutable local copy.) use the import tools to import those same mails back into Thunderbird to the local folders.
It sounds like a lot of nothing, but exporting allows for an ordered verification of each mail against the server and it's write to the exported file. You can essentially do the same thing by dragging and dropping the mail directly from the account to the local folders, and it will be quicker. The issue is you might not get notified of failures which loose some of those mails and you will never actually know then to move is complete. The export import routine is a safer method.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420301 1595600,1420303,2023-08-05 21:37:17 -0700,2023-08-05 21:37:17 -0700,"Hey there! It sounds like you're having trouble finding your saved drafts in Thunderbird. Don't worry, we can definitely help you out. Sometimes, drafts might not appear where you expect them to be. To fix this, try checking the ""Local Folders"" section in Thunderbird's left-hand pane. Drafts might be saved there instead of the account-specific folders. If you still can't find them, let's try this: go to ""File"" > ""New"" > ""Message"", and in the top menu, select ""File"" > ""Save As"" to save a new draft. This might refresh the drafts folder. If you're still having trouble, it could be due to a setting or add-on.
",suram080,false,0,0,https://support.mozilla.org/questions/1420303 1595522,1420309,2023-08-05 18:18:10 -0700,2023-08-05 18:18:10 -0700,"There is no such thing as a single folder for storage. Generally most of this goes on in the hidden appdata folder, but you apparently are dissatisfied with the standard location of your operating system (appdata) and have chosen to mess up your documents with Thunderbird data.
Personally I fail to even understand this desire to clutter up document folders with application data.
How do I combine these folders, (without losing any emails, passwords, filters, address book, calendar, and so on) so that I only have one profile folder to backup?
You can not. Most of them are application data anyway, not profile data.
Generally the profile folder and it's children is what you back up. This is the folder you land in when you click on the profile show button in the Troubleshooting information on the help menu. As for a backup to be functional Thunderbird must not be running on the system most automated backups of Thunderbird simply are either corrupt or incomplete, especially those created by backup routines that require the data to be in the documents folder.
Personally I use the backup option in the importexport tools https://addons.thunderbird.net/en-US/thunderbird/addon/importexporttools-ng/?src=ss I do find it much faster to just copy and paste the appropriate folder to a backup location as required. As most peoples contacts, calendars and mail as held on caldav, carddav and IMAP servers, to importance of backups of this data is significantly less that is was 20 years ago. But to what extent you have copies of data in the cloud will depend on how you have configured your Thunderbird.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420309 1595279,1420309,2023-08-05 09:56:57 -0700,2023-08-06 08:27:42 -0700,"Create a new folder e.g. ...AppData\Roaming\Thunderbird\Profiles\Foobar Start Thunderbird profile manager (add -p to Target on the shortcut). Create a new profile e.g. Foobar profile Close Thunderbird Copy all the files from ...Documents\Thunderbird folder over the contents of folder ..\Foobar Start Thunderbird as normal, check everything is still intact and working. Start Thunderbird with -p again. Delete all the unused/extra profiles and rename the old folders, (to delete later sometime).
",robkam,false,0,0,https://support.mozilla.org/questions/1420309 1595647,1420329,2023-08-06 03:43:22 -0700,2023-08-06 03:43:22 -0700,"As you suggested, I have retried the specified -P method again and just let it synchronise for a longer time. Then I clicked through all of the mailbox folders and each time it refreshed things again. Eventually, the old folders and the weird 1970s folders in the inbox disappeared and I had only the expected items in the inbox just as they were before the migration. So, this method seems to work, it just needs a bit of patience.
",statue_molecule012,false,0,0,https://support.mozilla.org/questions/1420329 1595599,1420329,2023-08-05 21:36:04 -0700,2023-08-05 21:36:04 -0700,"Hello there! It's great to hear you're exploring Thunderbird's flatpak version. Migrating your Thunderbird profile can be a bit tricky, but don't worry, I've got you covered! Instead of using the export/import method, try these steps: First, copy your profile to the flatpak profile directory, usually located at $HOME/.var/app/org.mozilla.Thunderbird/cache/thunderbird/. Then, launch Thunderbird using the -P option to create a new profile and specify the path of your copied profile. Remember, you might encounter some old messages popping up – those 1970 ones – but don't fret, it's just Thunderbird catching up. If you run into any issues, you can always clean up your old profile data manually.
",suram080,false,2,1,https://support.mozilla.org/questions/1420329 1595684,1420333,2023-08-06 07:12:51 -0700,2023-08-06 07:12:51 -0700,"Thanks Matt. I was looking to the right of the search box where filters previously appeared (on my display). Did not notice that the filters now appear below the search box. Not too one dimensional, right?
",starhaven,false,0,0,https://support.mozilla.org/questions/1420333 1595517,1420333,2023-08-05 18:05:20 -0700,2023-08-05 18:05:20 -0700,Start typing in the search box.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420333 1595556,1420381,2023-08-05 19:37:07 -0700,2023-08-05 19:37:07 -0700,"Perhaps have a look at the settings on the view menu. In particular density, zoom and font size.
BTW. there has never need an about: page in Thunderbird for hidden settings, that is Firefox. In Thunderbird it is the Config Editor
",MattAuSupport,false,1,0,https://support.mozilla.org/questions/1420381 1595598,1420382,2023-08-05 21:35:26 -0700,2023-08-05 21:35:26 -0700,"Hey there! It sounds like you're facing an issue while trying to download email messages in Thunderbird. The error message ""Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox"" usually indicates a problem with permissions or available disk space. To fix this, first, make sure you have enough space on your computer. Then, check if Thunderbird has the necessary permissions to write to your mailbox. You might need to adjust folder or account settings. If you're unsure, you can find more specific steps in Thunderbird's support resources.
",suram080,false,0,3,https://support.mozilla.org/questions/1420382 1595821,1420386,2023-08-06 16:46:39 -0700,2023-08-06 16:46:39 -0700,"Running with troubleshoot mode turned on. When I opened my computer this AM after leaving it running over night the Message pane was not open. Just a few minutes ago I was reading an email when a new message arrived. I clicked the notification and when the TB window displayed the Message pane was open in the window. I seldom click on the notifications, but this may be the culprit.
",binghamjc1,false,0,0,https://support.mozilla.org/questions/1420386 1595576,1420386,2023-08-05 21:03:37 -0700,2023-08-05 21:03:37 -0700,"Ok, I read about troubleshoot mode and then turned it on. It will probably be a day or so before I know if that has any effect on TB. If it has not turned on spontaneously in three days I will try enabling each extension one at a time to see if one of them may be responsible, I cannot imagine that it would be because I rarely use them and I have not used any of them since upgrading to v 115.
",binghamjc1,false,0,0,https://support.mozilla.org/questions/1420386 1595575,1420386,2023-08-05 20:43:04 -0700,2023-08-05 20:43:04 -0700,"I have never run TB in troubleshoot mode, so I would not know. I can try that if you think it will help isolate the problem. When I go to turn on troubleshoot mode a box pops up that says: Troubleshoot Mode will disable all add-ons and temporarily use some default preferences. Are you sure you want to restart? I don't know what default preferences it is going to use. I did not turn it on.
",binghamjc1,false,0,0,https://support.mozilla.org/questions/1420386 1595569,1420386,2023-08-05 19:56:08 -0700,2023-08-05 19:56:08 -0700,Does it turn on spontaneously when you are running Thunderbird in troubleshoot mode? (Help menu > troubleshoot mode)
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420386 1595815,1420387,2023-08-06 15:57:46 -0700,2023-08-06 15:57:46 -0700,Thanks for your response.
,preble,false,0,0,https://support.mozilla.org/questions/1420387 1595633,1420387,2023-08-06 01:52:00 -0700,2023-08-06 01:52:00 -0700,"Are my emails gone?
Yes, they are gone. With IMAP everything is managed on the server, and the client (Thunderbird) is just a mirror of what's on the server. The mistake you did was moving messages to the IMAP folder while Thunderbird was not running or offline. Upon re-starting Thunderbird the server erased those messages on the client it didn't know about.
There is no backup on this computer.
That's the second big mistake. Hopefully lessons learned.
They weren't in the Local folders.
Because you moved them to the IMAP folder. For these kind of transactions copying first, and deleting once copying is completed successfully is the safer way.
",christ1,false,1,0,https://support.mozilla.org/questions/1420387 1595613,1420387,2023-08-05 22:03:58 -0700,2023-08-05 22:03:58 -0700,Thanks. They weren't in the Local folders. Where could I find the Thunderbird experts?
,preble,false,0,0,https://support.mozilla.org/questions/1420387 1595597,1420387,2023-08-05 21:28:26 -0700,2023-08-05 21:28:26 -0700,"Hey there! I totally understand how important those emails are. It seems like during the transition from POP to IMAP, moving your emails didn't go as planned. While I'm not sure about your specific situation, it's possible that the dragging process might have caused some issues. However, don't worry just yet! Your emails might not be completely gone. One thing you could try is to check the ""Local Folders"" section in Thunderbird. Sometimes, when you drag emails around, they end up there. If you don't see them there either, it's worth checking if you have any backups, perhaps on an external drive or a cloud storage. In the future, to avoid such situations, it's a good practice to back up your important data regularly. If you're really stuck and can't find your emails, consider reaching out to Thunderbird experts for more specialized help.
",suram080,false,0,1,https://support.mozilla.org/questions/1420387 1595792,1420393,2023-08-06 14:09:30 -0700,2023-08-06 14:09:30 -0700,"Look for an mbox file in a Mail/<popservername> subfolder of the profile (a large file with no extension, named after a folder) and copy it into Mail/Local Folders, with TB closed. Restart TB and see if the folder appears under Local Folders in the Folder Pane.
Check the Server Type in Account Settings, as only IMAP accounts have Subscribe in the menu; POP accounts don't have Subscribe, greyed out or otherwise.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420393 1595790,1420393,2023-08-06 14:03:11 -0700,2023-08-06 14:03:11 -0700,"Hi Sfhowes, Thank you for your answer. Unfortunately, this account is a POP account, not an IMAP. ( As far as shown in the account settings within TB). The subscribed option is greyed out and cannot be clicked. I have checked the new PC's Roaming folder and said missing files are inside. I really do not understand why they are not showing.
What could be the other options to transfer and be sure to see all the subfolders and emails?
Thank you.
",chouxsteph,false,0,0,https://support.mozilla.org/questions/1420393 1595707,1420393,2023-08-06 09:27:25 -0700,2023-08-06 09:27:25 -0700,"Were the missing folders in an IMAP account? If so, try right-clicking the account in the Folder Pane, Subscribe, Refresh, and see if the missing folders can be checked (subscribed).
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420393 1595838,1420396,2023-08-06 19:20:16 -0700,2023-08-06 19:20:16 -0700,"Seriously TB2 is so far back in history few even remember using it. As for a ""fork"" good luck with that. Betterbird is a soft fork of Thunderbird, but that is about the extent of forks for Linux. However don't take my word for it, Mozillazine has a fairly extensive list on mostly defunct forks https://kb.mozillazine.org/Email_clients_based_on_Thunderbird I did not go into all of them.
I recall an article that was written at the time ofTB3 released which offered hacks to make it look like TB2. http://kb.mozillazine.org/Make_Thunderbird_3.1_look_like_Thunderbird_2
Given the first significant change in the UI since V3 is in V115 I guess no one ever felt the need to fork something they could change.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420396 1595865,1420399,2023-08-06 21:33:50 -0700,2023-08-06 21:33:50 -0700,"Hey there! It sounds like you're facing an issue with Unified folders in Thunderbird 102.14.0. Seeing messages from different accounts in one place is a neat feature, so I understand your concern. From what you've described, it seems that the Unified Inbox isn't showing messages from account B properly. To fix this, try a couple of things: first, double-check your account settings and ensure they're all correctly configured. Then, let's reset the Unified Folders view. Go to ""View -> Folders -> Unified"" to toggle it off and then back on. This might refresh the view and show all the messages from both B and C. If the issue persists, maybe try a quick restart of Thunderbird. Hope this helps you get your Unified Inbox working as it should! If you're still having trouble, feel free to reach out for more assistance.
",suram080,false,0,1,https://support.mozilla.org/questions/1420399 1595916,1420400,2023-08-07 02:10:40 -0700,2023-08-07 02:10:40 -0700,Thanks for your help. None of that worked because the problem is in Thunderbird 115 itself. I've switched to Betterbird that works fine.
,theardman,false,0,0,https://support.mozilla.org/questions/1420400 1595866,1420400,2023-08-06 21:34:38 -0700,2023-08-06 21:34:38 -0700,"Hi there! It sounds like you've hit a bump with sending Outlook messages after updating to Thunderbird 115. Don't worry, we can get this sorted out! It's great that you've already tried reinstallation, which can help sometimes. Let's give this a shot: First, double-check your SMTP settings for your Outlook account in Thunderbird. Make sure they're correctly configured. Also, ensure any antivirus or firewall isn't interfering with sending. Sometimes disabling them temporarily can help troubleshoot. If the issue persists, you might want to try removing and re-adding the Outlook account in Thunderbird again. Sometimes a fresh setup can fix these quirks. Give it a go, and let's see if that gets your Outlook messages flowing smoothly again! If not, we're here to help.
",suram080,false,0,3,https://support.mozilla.org/questions/1420400 1595705,1420403,2023-08-06 09:13:05 -0700,2023-08-06 09:13:05 -0700,"The recommended settings are: smtp-auth.nordnet.fr on port 587. STARTTLS, normal password, User Name = email address.
https://assistance.nordnet.com/kb/Thunderbird-Configurer-le-serveur-SMTP-authentifie_776.html
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420403 1595664,1420403,2023-08-06 05:02:12 -0700,2023-08-06 05:02:12 -0700,And use port of 465 or 587
,davidsk,false,0,0,https://support.mozilla.org/questions/1420403 1595663,1420403,2023-08-06 05:01:35 -0700,2023-08-06 05:01:35 -0700,What are the rest of your SMTP settings? Such as authentication and security. You do need to set password and either SSL/TLS or STARTTLS
,davidsk,false,0,0,https://support.mozilla.org/questions/1420403 1595930,1420405,2023-08-07 03:56:26 -0700,2023-08-07 03:56:26 -0700,"Hi Suram, Thanks for taking the trouble. Sadly, I looked everywhere including right clicking all folders, there is no tools button, 'options' or 'advanced' under settings. I even searched those 3 terms, nothing. No config editor either. I did however find the emails. They were in a new file, named as per my account name, in the deleted folder. Now I am 100% sure I did not delete them. How do I get them back to the inbox, can I just drag and drop that folder back to the inbox? Thanks. Jon
",greenfinger,false,0,0,https://support.mozilla.org/questions/1420405 1595867,1420405,2023-08-06 21:35:08 -0700,2023-08-06 21:35:08 -0700,"Hi Jon, I'm sorry to hear about the trouble you're facing with your Thunderbird Inbox. It sounds like your messages might have been archived automatically. To locate your archived messages, go to the ""Archive"" folder in Thunderbird. If you don't see it, you can check your Thunderbird settings to ensure that automatic archiving is properly configured. You can do this by going to ""Tools"" > ""Options"" > ""Advanced"" > ""General"" > ""Config Editor"" and searching for ""mail.autoArchive."" Make sure it's set to ""true"" if you want automatic archiving. If your messages aren't in the Archive folder and you don't have any backup, it's advisable to reach out to Thunderbird's official support for further assistance. They might have additional steps to help you recover your lost messages. Hang in there, we'll work to get this resolved!
",suram080,false,0,1,https://support.mozilla.org/questions/1420405 1595706,1420406,2023-08-06 09:21:50 -0700,2023-08-06 09:21:50 -0700,"TB filters only work on the computer on which TB is installed, and only when TB is open. After the filters perform their actions, the outcome should be visible on the iPad as long as the account is set up as IMAP on the iPad (with whatever mail app is used), and the same folders are subscribed on TB and the iPad. Another option is to create the filters on the gmail website that will work no matter which mail app, on TB or other devices, is accessing the account.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420406 1596277,1420408,2023-08-08 11:08:14 -0700,2023-08-08 11:08:14 -0700,"new install cannot connect to the server either to receive or send.
See https://support.mozilla.org/kb/cannot-receive-messages and https://support.mozilla.org/kb/cannot-send-messages
What error message do you get?
What is your anti-virus software?
",christ1,false,0,0,https://support.mozilla.org/questions/1420408 1596152,1420408,2023-08-07 22:17:09 -0700,2023-08-07 22:17:09 -0700,"I'm sorry to hear you're having trouble with Thunderbird after the Windows 10 crash. Since your laptop's Thunderbird is connecting fine, it's likely an issue specific to the new installation. Let's try a couple of things. First, ensure that your antivirus or firewall isn't blocking Thunderbird's connection. Sometimes security software can interfere. Also, make sure you have the correct server settings: incoming (IMAP/POP3) and outgoing (SMTP) server addresses and ports. If Thunderbird isn't saving your password, it might be due to a corrupted profile. Try creating a new profile by launching Thunderbird with the command ""thunderbird.exe -P"" (without quotes) in the Run dialog. This might help resolve the password-saving issue.
",suram080,false,0,1,https://support.mozilla.org/questions/1420408 1595819,1420408,2023-08-06 16:31:17 -0700,2023-08-06 16:31:17 -0700,"Server is Bluehost -- but another Thunderbird installation on another computer works as it should, so it is not a server problem.
",mporter4,false,0,0,https://support.mozilla.org/questions/1420408 1595708,1420408,2023-08-06 09:30:06 -0700,2023-08-06 09:30:06 -0700,Which server/ISP?
,wsmwk,false,0,0,https://support.mozilla.org/questions/1420408 1596315,1420412,2023-08-08 12:46:21 -0700,2023-08-08 12:46:21 -0700,"I wouldn't mess with the user agent, that isn't your problem.
What is your anti-virus/security software?
",christ1,false,0,0,https://support.mozilla.org/questions/1420412 1596291,1420412,2023-08-08 11:52:15 -0700,2023-08-08 12:03:48 -0700,"I ran in to this issue today.
Clean install of Thunderbird, trying to connect an account I have hosted there (@mydomain.com). TB detects that it is GMail hosted, configures IMAP, then tries to pop the window for login/authorization from Google, but instead throws the error mentioned above.
I tried TB in Troubleshooting mode. I tried setting the following config after reading an article that was similar, but not the same. This did NOT solve the issue:
general.useragent.compatMode.firefox true
TB version 115.1.0 (64-bit)
Edited to add the following (with sensitive bits redacted) The pop-up URL is: https://accounts.google.com/o/oauth2/auth?response_type=code&client_id=<CHOMP>-aq<CHOMP>3t1hgqj.apps.googleusercontent.com&redirect_uri=http%3A%2F%2Flocalhost&scope=https%3A%2F%2Fmail.google.com%2F+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fcarddav+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fcalendar&login_hint=<USER>%40<DOMAIN>
",matt193,false,0,0,https://support.mozilla.org/questions/1420412 1595698,1420412,2023-08-06 08:15:31 -0700,2023-08-06 08:15:31 -0700,"For one thing, your id needs to be the full email id. Leave password off.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420412 1595712,1420424,2023-08-06 09:37:46 -0700,2023-08-06 09:37:46 -0700,click settings>composition and UNtick paragraph format.
,davidsk,false,0,0,https://support.mozilla.org/questions/1420424 1597750,1420425,2023-08-15 09:45:57 -0700,2023-08-15 09:45:57 -0700,No effect on the problem
I deleted thunderbird and re installed and it made no differance.
Sorry
,paulgritt,false,0,0,https://support.mozilla.org/questions/1420425 1597749,1420425,2023-08-15 09:43:54 -0700,2023-08-15 09:43:54 -0700,"If no email has been selected and I click on Write, then Options > 'Quote Message' is greyed out/disabled.
If email is selected in the list and I click on Write, then Options > 'Quote Message' is available and when I click on it, it inserts message.
Tested using View > Folders > All Also tested on a Unified Inbox using View > Folders > Unified.
Eventually, I have found one method which fails to work. Using an imap gmail account. Checked to see which folder does not download full copies. eg: 'Spam' in my case. Go into 'Offline' mode and do not download. Select email in 'Spam' folder Click on 'Write' This time 'Options' > 'Quote Message' is available because I selected a message. But clicking on the enabled 'Quote Message' does nothing because the email is just a header it's not fully downloaded and Offline mode is stopping connection to server to retrieve a copy.
It seems your Thunderbird may not have a fully downloaded copy of email and maybe there is no connection to server to retrieve it.
So next question is this. Q: Are you selecting an email in an imap mail account? Q: Are you in Online mode ? Q: Do you normally download full copies of emails or just headers? Q: What have you got selected in Account Settings > Synchronisation & Storage ?
You mention Norton - has Norton auto turned on the VPN? It did that to me. Usually located in Norton > My Norton - Secure VPN If you are online and using imap but may not have downloaded full copy, it's possible that a VPN could block access to server. Or Norton may not have realised Thunderbird update is the same program as before.
Please check your Firewall because it's likely Norton is controlling it.
see image as guide.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1420425 1597743,1420425,2023-08-15 09:15:50 -0700,2023-08-15 09:15:50 -0700,OK
I will try this
thanks for the detailed info
Paul
,paulgritt,false,0,0,https://support.mozilla.org/questions/1420425 1597740,1420425,2023-08-15 09:01:08 -0700,2023-08-15 09:01:08 -0700,"re :can I un install thunderbird and re install without loosing all my saved e-mails folders etc.??
Yes. All the profile stuff is kept separate. Exit Thunderbird. If you want to create a backup of Thunderbird profile then now is a good time to do it. See image below as guide.
Then locate program and delete it. Thunderbird program will be in one of these locations. If 32bit then it's more likely to be in the (x86) location.
Delete 'Mozilla Thunderbird' folder Empty the computer 'Recycle Bin' Download and install a fresh copy from the following link - I've shown you the 'all' as I'm not sure which language you prefer, but probably English US.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1420425 1597729,1420425,2023-08-15 07:30:58 -0700,2023-08-15 07:30:58 -0700,Thanks for the reply
I don't know what to say. No one else has been able to see the problem either.
is it possible that my version of 115 is corrupted? can I un install thunderbird and re install without loosing all my saved e-mails folders etc.??
thanks
I cannot replicate. I'm on windows 10 and tested in beta 117.0b3 In Account Settings > Composing & addressing - I switched off the auto include reply. Select email click on Reply
In Write > Options > select Quote Message I get the message inserted. I'm not reproducing issue.
,Toad-Hall,false,0,0,https://support.mozilla.org/questions/1420425 1597388,1420425,2023-08-13 11:06:05 -0700,2023-08-13 11:06:05 -0700,Mat
I agree if I highlight a part of the original message and then hit reply the highlighted section appears in the reply.
in the old version you did not have to do that.
,paulgritt,false,0,0,https://support.mozilla.org/questions/1420425 1597263,1420425,2023-08-12 19:16:43 -0700,2023-08-12 19:16:43 -0700,"I tried and can not replicate your issue, that is on windows 11. But it is only enabled if I have a message selected, or a part of a message highlighted. With partial highlight only the highlighted portion is quoted for text messages apparently.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420425 1597173,1420425,2023-08-12 08:29:08 -0700,2023-08-12 08:29:08 -0700,Ran n windows in safe mode
Had no effect on the problem.
,paulgritt,false,0,0,https://support.mozilla.org/questions/1420425 1597003,1420425,2023-08-11 15:33:01 -0700,2023-08-11 15:33:01 -0700,"TB upgrades often conflict with other apps running in the background. I would run Windows in safe mode to bypass startup apps like Norton, IObit etc., and see if TB performance changes. It shouldn't even be necessary to run Windows in safe mode with networking (although this is possible even on wifi) to test the quoting option.
Downgrading TB is possible if you're familiar with separate installations and profiles, but a straight downgrade with the same profile is not recommended.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420425 1596992,1420425,2023-08-11 14:44:15 -0700,2023-08-11 14:44:15 -0700,"Well I am running a Dell laptop, windows10/11 pro, solided state HD and 16gb of ram Norton antivirus and also IObit advanced system care.
I run all the Microsoft office programs no issue , Thuinderbird worked find right up until this latest upgrade.
I wonder if I can roll it back and see if that solves the problem.
Paul
",paulgritt,false,0,0,https://support.mozilla.org/questions/1420425 1596707,1420425,2023-08-10 09:44:58 -0700,2023-08-10 09:44:58 -0700,"If nobody else reports the problem, it suggests there's something unusual about your computer. I can only recommend the advice given in your original topic:
https://support.mozilla.org/en-US/questions/1418484#answer-1591552
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420425 1596689,1420425,2023-08-10 08:00:55 -0700,2023-08-10 08:00:55 -0700,ok Created a new profile added a new yahoo e-mail account this had no effect on the problem still the same issue.
Can't believe noone else is having this issue.
I don't know what to do next??
Paul
,paulgritt,false,0,0,https://support.mozilla.org/questions/1420425 1596520,1420425,2023-08-09 10:22:14 -0700,2023-08-09 10:22:14 -0700,"Try with a new profile and add an account: Help/Troubleshooting Info, about:profiles, to create and manage profiles. Your current profile is not changed, and if the new profile works correctly, local mail and address books etc. can be transferred from the old to the new, and the new can be set as the default profile.
But first test with a new profile.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420425 1596463,1420425,2023-08-09 06:14:31 -0700,2023-08-09 06:14:31 -0700,Trouble shoot mode makes no differance.
I did not make a new profile because I was not sure how to retain all my existing folders and e-mails in the new profile
I am running TB 115.1.0 32 bit
,paulgritt,false,0,0,https://support.mozilla.org/questions/1420425 1596271,1420425,2023-08-08 10:55:14 -0700,2023-08-08 10:55:14 -0700,"The Options/Quote Message works here with TB 115/W11, no matter if it's unchecked or not in Account Settings. See if safe/troubleshoot mode makes any difference (hold Shift when launching TB). Did you create a new profile for 115, or are you using the same profile from 102?
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420425 1596231,1420425,2023-08-08 08:15:38 -0700,2023-08-08 08:15:38 -0700,I have that option turned off because I donot want to quote the message all the time. If I turn it on then all the messages are included in any reply that I create.
The point is to have the always quote option turned off and only quote the messages that I want by using the option. but as I said the option does not work since version 115
Thanks Paul
,paulgritt,false,0,0,https://support.mozilla.org/questions/1420425 1595963,1420425,2023-08-07 07:14:55 -0700,2023-08-07 07:14:55 -0700,what is your setting in account setting>composition&addressing for 'automatically quote...'?
,davidsk,false,1,0,https://support.mozilla.org/questions/1420425 1595959,1420425,2023-08-07 07:03:36 -0700,2023-08-07 07:03:36 -0700,Thank you very much for your reply I had posted this problem everyplace on the web I could think of and you are the first person to confirm that this is a real issue. Tried your suggestion but no effect. JUst updated to 115.1.0 (32 bit)
Let me see if that helped.?
Nope no change. don't know what to do now??
thanks
Paul Gritt
,paulgritt,false,0,0,https://support.mozilla.org/questions/1420425 1595864,1420425,2023-08-06 21:32:35 -0700,2023-08-06 21:32:35 -0700,"I totally understand your frustration with the ""Include message"" option not working in the new version of Thunderbird. You're definitely not alone in facing this issue. The good news is that there's a way to get it back on track. Try resetting Thunderbird's preferences for composing messages. Go to ""Options"" or ""Preferences"" (depending on your version), then ""Composition"" or ""Composition & Addressing,"" and finally ""General."" There, you'll find a ""Compose messages in HTML format"" option. Toggle it off and then on again. This can often help fix glitches like this. Give it a shot and let me know if it does the trick for you. If not, don't hesitate to reach out for further assistance. We're here to help you get your Thunderbird experience back on track!
",suram080,false,0,3,https://support.mozilla.org/questions/1420425 1595943,1420429,2023-08-07 05:15:30 -0700,2023-08-07 05:16:03 -0700,"Hello, thanks for your reply, I already had them sorted by date, and I don't see the email in any of my folders. Next step? Thank-you, Will
",willgbailey,false,0,0,https://support.mozilla.org/questions/1420429 1595863,1420429,2023-08-06 21:32:04 -0700,2023-08-06 21:32:04 -0700,"Hello! I'm glad you're enjoying Thunderbird as an alternative to Outlook. If you've unthreaded your emails and can't find them now, no worries. To get them back, you can try this: Click on the ""View"" menu at the top, then select ""Sort By"" and choose ""Date."" This will arrange your emails chronologically, just as you prefer. If you're looking for specific emails, you might need to scroll through your folders a bit. If they are not in the Inbox, remember to check your other folders like Sent, Archive, or any custom folders you've created. Hope this helps you find your emails again! If you need more assistance, feel free to ask.
",suram080,false,0,0,https://support.mozilla.org/questions/1420429 1595859,1420431,2023-08-06 21:24:59 -0700,2023-08-06 21:24:59 -0700,"Hi there! It seems like you're facing an issue with receiving new emails in Thunderbird since you deleted some old ones. Don't worry, we can get your emails flowing again. To start, let's try a couple of steps. First, make sure your internet connection is stable. Next, check your email account settings in Thunderbird. Sometimes, changes in email settings can affect incoming emails. If everything looks good there, you might want to try restarting Thunderbird or even your computer. It's also a good idea to ensure your husband's email isn't accidentally marked as spam. Give these steps a shot.
",suram080,false,0,1,https://support.mozilla.org/questions/1420431 1597583,1420440,2023-08-14 11:16:18 -0700,2023-08-14 11:16:18 -0700,What do you mean by folders? Is that another name for an addressbook?
,davidsk,false,0,0,https://support.mozilla.org/questions/1420440 1597555,1420440,2023-08-14 08:07:24 -0700,2023-08-14 08:07:24 -0700,"Thank you Suram ! But I'm afraid that ""organizing my (newly converted) .csv contacts file into folders..."" means starting from zero and creating new folders by hand ! I'd prefer (if possible ?) to import all my (already done) old organization from my original .wab file. If I have to create new folders, I suppose I can do that in TB after having imported the .csv contacts file. And creating new folders directly into TB's address book should be easier and cleaner. Am I wrong ?
",khediv,false,0,0,https://support.mozilla.org/questions/1420440 1595861,1420440,2023-08-06 21:30:38 -0700,2023-08-06 21:30:38 -0700,"Hello there! I understand your situation and I'm here to help. While Thunderbird doesn't directly support importing .wab files, you're right that converting to .csv might lead to losing the organization. What you can try is to use a two-step approach. First, convert your .wab file to a .csv file (I know, it's not perfect). Then, before importing into Thunderbird, organize your .csv contacts into folders that mirror your old structure. This should help maintain some of the organization. When importing into Thunderbird, make sure to choose the option to import into the system address book, and those folders you created should be preserved. It's not seamless, but it should keep your structure intact. Good luck, and let me know if you need more guidance!
",suram080,false,0,2,https://support.mozilla.org/questions/1420440 1595793,1420444,2023-08-06 14:12:14 -0700,2023-08-06 14:12:14 -0700,"The IMAP settings in your picture are incorrect.
https://support.mozilla.org/en-US/questions/1417298#answer-1588949
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420444 1595771,1420444,2023-08-06 12:34:18 -0700,2023-08-06 12:34:18 -0700,"I have tried to use 0auth2 also, and still does not work.
",CGB1,false,0,0,https://support.mozilla.org/questions/1420444 1595860,1420447,2023-08-06 21:30:10 -0700,2023-08-06 21:30:10 -0700,"Hello! I understand your concern about migrating your emails from your Verizon account connected to AOL to a new laptop. It's important to access those old emails for legal matters. To address this, you can follow these steps:
First, open Thunderbird on your new laptop. Click on ""File"" in the top menu and select ""New"" and then ""Existing Mail Account."" Enter your name, AOL email address, and the password associated with your AOL email account. Thunderbird will try to automatically configure the settings. If that doesn't work, you might need to set up the account manually by selecting ""Manual config"" during the setup process. For incoming mail server, choose ""IMAP"" and enter ""imap.aol.com"" for the server hostname. Use ""993"" for the port. For outgoing mail server (SMTP), use ""smtp.aol.com"" as the server hostname with port ""465"" or ""587."" Enter your AOL email address as the username, and you should be prompted to enter your AOL password. Thunderbird will then start downloading your AOL emails to your new laptop. You should be able to access those old emails for your legal matters.
If you encounter any issues during this process, feel free to reach out for further assistance. Hope this helps you get your important emails back!
",suram080,false,0,2,https://support.mozilla.org/questions/1420447 1595898,1420448,2023-08-06 22:56:36 -0700,2023-08-06 22:56:36 -0700,Hai installato delle estensioni? Hai un antivirus di terze parti?
,@next,false,0,1,https://support.mozilla.org/questions/1420448 1595858,1420456,2023-08-06 21:22:21 -0700,2023-08-06 21:22:21 -0700,"Hey there! It sounds like you're dealing with a bit of a hiccup in Thunderbird. Don't worry, we've got your back! The ""Version 102.13.0"" error might be related to your Thunderbird version. Make sure you have the latest version installed, as updates often come with bug fixes. As for the 'Active' folder issue, it's possible that there's a glitch causing this. Let's try a couple of things. First, restart Thunderbird and your system – sometimes a simple reset can do wonders. If the 'Active' folder still gives you trouble, let's attempt a repair. Go to Thunderbird's ""Help"" menu and select ""Troubleshooting Information."" Then, click on ""Repair Thunderbird."" This might help fix any underlying problems. If that doesn't work, consider checking Thunderbird's support page or reaching out to the Thunderbird community for further assistance.
",suram080,false,0,1,https://support.mozilla.org/questions/1420456 1595857,1420460,2023-08-06 21:21:32 -0700,2023-08-06 21:21:32 -0700,"Hey there! No worries, Thunderbird works pretty well with KDE too, even if it's listed as ""preferred"" for GNOME. You might not face any big problems, but in case you do, here's what you can try: First, make sure you have the latest version of Thunderbird installed. Sometimes, updating can resolve compatibility issues. If you notice any glitches, consider tweaking Thunderbird's settings to better fit your KDE environment. You can do this by going into the Preferences/Settings and exploring the Appearance or Themes sections. Also, keep an eye on Thunderbird's official support resources or the community forums – they're a great place to find solutions and tips for any KDE-specific issues you might come across. Hope this helps! If you still face any troubles, don't hesitate to ask for more help on our forums.
",suram080,false,0,1,https://support.mozilla.org/questions/1420460 1596132,1420462,2023-08-07 20:45:31 -0700,2023-08-07 20:45:31 -0700,"suram080 said
Hi there! It sounds like you've encountered an issue with Thunderbird's email downloading. It's great that you've already taken some steps to troubleshoot. Since you mentioned that deleting emails helped temporarily, it's possible there might have been a server glitch. Sometimes these things sort out with time. To further troubleshoot, you could try restarting Thunderbird, checking your account settings to ensure they're correct, and also verifying if any add-ons are causing conflicts. You might also want to clear your cache. Remember, these things can be a bit tricky, but with some patience, you'll likely get it back on track!
Hello, thanks for that. I suspect it was a server glitch of some sort as it has happened before and waiting for a few hours or a day led to a similar resolution, if I remember correctly.
",thewordygecko,false,1,0,https://support.mozilla.org/questions/1420462 1595856,1420462,2023-08-06 21:19:19 -0700,2023-08-06 21:19:19 -0700,"Hi there! It sounds like you've encountered an issue with Thunderbird's email downloading. It's great that you've already taken some steps to troubleshoot. Since you mentioned that deleting emails helped temporarily, it's possible there might have been a server glitch. Sometimes these things sort out with time. To further troubleshoot, you could try restarting Thunderbird, checking your account settings to ensure they're correct, and also verifying if any add-ons are causing conflicts. You might also want to clear your cache. Remember, these things can be a bit tricky, but with some patience, you'll likely get it back on track!
",suram080,false,0,2,https://support.mozilla.org/questions/1420462 1595855,1420465,2023-08-06 21:16:59 -0700,2023-08-06 21:16:59 -0700,"Thanks for reaching out! It's great to see your long history with Thunderbird. To migrate your Thunderbird setup and filters from Windows to Linux Mint, you're on the right track with moving the mail data and profile. For the missing filters issue, you're correct that the filters' details are stored in ""D:\ThunderbirdMail\ImapMail\imap.googlemail.com\msgFilterRules.dat"". To get your filters working on Linux Mint, you'll want to copy this ""msgFilterRules.dat"" file to the appropriate profile directory on Linux. Since you're using the profile ""x1ua9znr.default-release,"" navigate to your Thunderbird profile directory on Linux, find the corresponding ""ImapMail"" folder, and paste the ""msgFilterRules.dat"" file there. After that, when you launch Thunderbird on Linux Mint, it should pick up your filters along with your mail data. If you encounter any hiccups, don't hesitate to ask for more help.
",suram080,false,0,0,https://support.mozilla.org/questions/1420465 1595840,1420466,2023-08-06 20:48:17 -0700,2023-08-06 20:48:17 -0700,"Export WLM messages to .eml files, and place them in a File Explorer folder. Create a subfolder of Local Folders in TB, name it e.g. WLMimported. Size the TB and Explorer windows so they each occupy half the screen. Select the eml files in the folder (Ctrl+A to select all), then add them to WLMimported by drag and drop.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420466 1595854,1420467,2023-08-06 21:12:12 -0700,2023-08-06 21:12:12 -0700,"Hey there! It sounds like you're having trouble adding outlook.com accounts to Thunderbird. Don't worry, we've got you covered! The issue might be related to some security settings on your outlook.com account. Firstly, ensure you've enabled IMAP or POP access from your Outlook settings. Then, try setting up the account again in Thunderbird, making sure you're using the correct server settings (IMAP: imap-mail.outlook.com, Port: 993; POP: pop-mail.outlook.com, Port: 995). Also, make sure you're using the right username (your full outlook.com email address) and password. If you're still facing issues, it's a good idea to temporarily disable any antivirus or firewall software that might be causing conflicts. Give it a shot and let us know how it goes! If you need further assistance, feel free to reach out.
",suram080,false,0,2,https://support.mozilla.org/questions/1420467 1596622,1420475,2023-08-10 00:23:11 -0700,2023-08-10 00:24:53 -0700,"No, no tiene que ver con la vista previa de la notificación.
Voy a ver si lo puedo explicar de otra forma para que se entienda, yo lo primero que hago en Thunderbird es ir a: ""Ver"" - ""Disposición"" - ""Mensaje"" dejándolo desmarcado aunque normalmente lo hago con F8, es decir yo para ver los mensajes hago ""doble click"" y se me abre en una nueva pestaña (no uso el ""Panel Mensaje"" que como norma general sale abajo). Mi problema es que cuando hago ""click"" en la notificación, en vez de abrir el mensaje en una nueva pestaña, lo abre en el ""Panel Mensaje"", por ende tengo que volver a DESACTIVAR el ""Panel de mensaje"" y abrirlo desde dentro, para tener el comportamiento normal, que se abra en pestaña.
Nota: Extensiones tengo ahora la de Provider Send pero antes no la tenía, también me daba el mismo problema.
",milorcete,false,0,0,https://support.mozilla.org/questions/1420475 1596390,1420475,2023-08-08 21:27:55 -0700,2023-08-08 21:27:55 -0700,"Hola, Es decir quieres que la notificación no muestre la vista del mensaje? de todas formas esta notificación solo aparece algunos segundos, porque la ventana de ""vista de mensaje"" como tal nunca se me abre al aparece al recibir una notificación. Prueba si te sucede lo mismo con el Thunderbird en modo seguro:
Saludos
",pcp04,false,0,0,https://support.mozilla.org/questions/1420475 1596017,1420476,2023-08-07 11:18:16 -0700,2023-08-07 11:18:16 -0700,"Would you please mark this as solved, so that it is removed from active problems list? Much appreciated. Thanks.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420476 1595988,1420476,2023-08-07 09:43:19 -0700,2023-08-07 09:43:19 -0700,Thanks. Done !!!!!
,jerryduk,false,0,0,https://support.mozilla.org/questions/1420476 1595929,1420476,2023-08-07 03:45:21 -0700,2023-08-07 03:45:21 -0700,"in compose window, press the Alt key and the menu bar will pop up and Options will be visible. To have the menu bar all the time, click view>menu bar.
",davidsk,false,1,0,https://support.mozilla.org/questions/1420476 1595992,1420478,2023-08-07 09:56:32 -0700,2023-08-07 09:56:32 -0700,"I found a solution to my problem.. after expanding the folders there were local folders inside, which were deleted and now they are gone. :)
",DennisHeinrich,false,0,0,https://support.mozilla.org/questions/1420478 1596135,1420481,2023-08-07 20:48:19 -0700,2023-08-07 20:48:19 -0700,"It looks like you've encountered an issue with your email setup in Thunderbird. Since you've mistakenly set up a POP account and then an IMAP account, you're experiencing problems with message downloading and sending. To resolve this, you can start by going to ""Tools"" > ""Account Settings"" in Thunderbird. Select the POP account and disable it by unchecking the option to ""Check for new messages at startup."" For the IMAP account error, make sure you've entered the correct credentials and server settings. Also, double-check your internet connection. If the issue persists, you might need to adjust your Office 365 security settings to allow Thunderbird access. You can find more detailed steps in the Thunderbird support documentation or reach out to Microsoft's support for Office 365.
",suram080,false,0,2,https://support.mozilla.org/questions/1420481 1596130,1420486,2023-08-07 20:43:30 -0700,2023-08-07 20:43:30 -0700,"Hi Mike, it sounds like you're having trouble with Thunderbird repeatedly asking for your email server password, despite selecting the ""remember me"" option. This can be caused by a few things. First, make sure you're entering the correct password and check for any typos. If that's not the issue, it might be due to a connection problem or a security setting on your email server. You can try removing and re-adding your email account in Thunderbird, making sure to double-check the server settings and ensuring that your account is properly configured. Additionally, some email providers might have security measures in place that could cause this behavior. You can try enabling ""App Passwords"" if your email provider supports it, or adjust any security settings on your email account.
",suram080,false,0,2,https://support.mozilla.org/questions/1420486 1595990,1420490,2023-08-07 09:52:40 -0700,2023-08-07 09:52:40 -0700,That did it. Thanks!
,rhfinch,false,0,0,https://support.mozilla.org/questions/1420490 1595962,1420490,2023-08-07 07:11:45 -0700,2023-08-07 07:11:45 -0700,Try view>layout>message list header
,davidsk,false,0,0,https://support.mozilla.org/questions/1420490 1596526,1420494,2023-08-09 10:35:43 -0700,2023-08-09 10:35:43 -0700,"Windows safe mode is a means of testing the effect of startup apps on TB performance; it's not intended to be a permanent working mode. Your POP settings are correct for the incoming server, although setting the polling frequency to something like 10 mins. or more might have a positive effect. If you are concerned about getting immediate notifications of incoming mail, IMAP is a better option. Also, if you are accessing the account with multiple mail apps or from different devices, IMAP is preferred.
You can add the account as IMAP without removing the POP account, but disable the checking settings in the POP account to see how the IMAP account performs.
The IMAP settings are the same as for POP, except the port is 993. (You can't change from POP to IMAP by changing the port; add the IMAP as an existing account.)
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420494 1596442,1420494,2023-08-09 04:17:04 -0700,2023-08-09 04:17:04 -0700,"Attached are the settings. Not sure how windows safe mode will help since I can't continue to always operated in safe mode. And, whatever may be ""interfering"" is ONLY interfering in the 365 account. Gmail and Google workspace accounts work just fine. LMK if you see an issue with the settings. Thanks.
",susanowm2,false,0,0,https://support.mozilla.org/questions/1420494 1596285,1420494,2023-08-08 11:21:07 -0700,2023-08-08 11:21:07 -0700,"Turning off or disabling security/antivirus is not as effective as running Windows in safe mode, which bypasses startup apps like AV, VPN etc. Also, state if your account is a domain O365 account or a consumer hotmail/outlook.com/msn type account, and post the server settings, as in this topic.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420494 1596202,1420494,2023-08-08 04:37:28 -0700,2023-08-08 04:37:28 -0700,"I have confirmed the settings and checked (turned off) security to test. Email does arrive....it just arrives at random times and sometimes many hours after sent. I don't know that I can create a new profile on the same PC with the same email address but will try. BTW, two other colleagues with the same MS365 account are having the same issues. This seems to be some sort of issue with MS365Thunderbird communication...has anyone else seen this?
",susanowm2,false,0,0,https://support.mozilla.org/questions/1420494 1596129,1420494,2023-08-07 20:43:02 -0700,2023-08-07 20:43:02 -0700,"Hey there! It sounds like you're facing a frustrating issue with your MS365 email account in Thunderbird. The fact that the other accounts work fine suggests this is specific to the MS365 account. Since you've already tried clearing cache and removing extensions without success, let's try a couple more things. First, double-check your email server settings for the MS365 account. Make sure they're correct and up-to-date. Also, try creating a new profile in Thunderbird and adding only the MS365 account to see if the issue persists. If it doesn't, it might be related to your existing profile. Lastly, check if there's any firewall or security software that might be causing delays.
",suram080,false,0,2,https://support.mozilla.org/questions/1420494 1596128,1420495,2023-08-07 20:42:35 -0700,2023-08-07 20:42:35 -0700,"I'm sorry to hear about the trouble you're facing with Thunderbird after the recent update. It sounds like your emails are being blacklisted by spam filters due to some suspicious behavior from your IP address. To resolve this, you might want to check if your IP address has a good sending reputation. You can try contacting your email service provider and see if they can provide any insights or help with delisting from the CSS Blocklist. Additionally, you could consider reaching out to Spamhaus directly for further assistance. It's also worth confirming that your Thunderbird settings are correctly configured for outgoing emails. If all else fails, you might consider using an alternative email client temporarily until this issue gets resolved.
",suram080,false,0,1,https://support.mozilla.org/questions/1420495 1596345,1420496,2023-08-08 16:18:22 -0700,2023-08-08 16:18:33 -0700,"Thank you for your response. Yes, I've done all that. There must be some highly technical reason (bug) that would allow a helper program (acrobat.exe) to work on sent mail and and received mail, but not outgoing mail.
I'll leave the question open for a while.
",mfb11,false,0,0,https://support.mozilla.org/questions/1420496 1596127,1420496,2023-08-07 20:42:07 -0700,2023-08-07 20:42:07 -0700,"Hi there! It sounds like you're experiencing a bit of a hiccup with your Thunderbird and PDF attachments. It's strange that this issue is happening only with new outgoing mail. While it might seem related to an Adobe Reader DC update, let's try a simple troubleshooting step first. Have you attempted to restart Thunderbird or even your computer? Sometimes a good ol' restart can work wonders. If that doesn't do the trick, you could also check if there are any updates available for Thunderbird itself. It's possible that a software update might help resolve the compatibility issue.
",suram080,false,0,2,https://support.mozilla.org/questions/1420496 1596126,1420498,2023-08-07 20:41:41 -0700,2023-08-07 20:41:41 -0700,"Hey there! It sounds like you're having trouble with the ""Run Now"" button not working for your message filters in Thunderbird. Don't worry, we can definitely help you out. This issue might be related to a setting or configuration. First, make sure you're using the latest version of Thunderbird. Sometimes updates can fix these kinds of glitches. If that doesn't help, you might want to try resetting your filters. Go to the ""Tools"" menu, select ""Message Filters,"" and then choose ""Manage Filters."" Find the filter causing the problem, select it, and click ""Remove."" After that, recreate the filter and see if the ""Run Now"" button works. If you're still facing the issue, it could be related to your system or other add-ons. You could also try restarting Thunderbird in Safe Mode to see if any third-party add-ons are causing the problem.
",suram080,false,0,2,https://support.mozilla.org/questions/1420498 1596125,1420499,2023-08-07 20:41:07 -0700,2023-08-07 20:41:07 -0700,"Hello! I understand your concern about return receipts not being encrypted in Thunderbird. You're right; return receipts are generally not encrypted, as they are more about acknowledging message display rather than content understanding. It's not necessarily intentional; it's more about the nature of return receipts themselves.
",suram080,false,0,3,https://support.mozilla.org/questions/1420499 1596030,1420501,2023-08-07 12:57:33 -0700,2023-08-07 12:57:33 -0700,"Sometimes things just go wrong. I suggest letting it go. And please remember to mark this solved, once you're content. Thank you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420501 1595985,1420505,2023-08-07 09:32:49 -0700,2023-08-07 09:32:49 -0700,"Duplicate, answered here: https://support.mozilla.org/en-US/questions/1420509
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420505 1595984,1420509,2023-08-07 09:32:09 -0700,2023-08-07 09:32:09 -0700,"What are the outlook.com server settings?
https://support.mozilla.org/en-US/questions/1417298#answer-1588949
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420509 1595978,1420511,2023-08-07 09:01:08 -0700,2023-08-07 09:01:08 -0700,Non credo siano state rimosse funzionalità. Probabilmente è il gestionale che va aggiornato.
,@next,false,0,1,https://support.mozilla.org/questions/1420511 1596283,1420513,2023-08-08 11:15:07 -0700,2023-08-08 11:15:07 -0700,Try with the settings shown in the link in my first reply (hint: use OAuth2 authentication).
,sfhowes,false,0,0,https://support.mozilla.org/questions/1420513 1596204,1420513,2023-08-08 04:46:37 -0700,2023-08-08 04:46:37 -0700,"Authentication Method: Normal Password
Server Name: outlook.office365.com Port: 993
SSL/TLS
",NumptyWolf2015,false,0,0,https://support.mozilla.org/questions/1420513 1595983,1420513,2023-08-07 09:30:53 -0700,2023-08-07 09:30:53 -0700,"What are the server settings? Is the authentication method OAuth2?
https://support.mozilla.org/en-US/questions/1417298#answer-1588949
Run Windows in safe mode to bypass Norton at startup to test its (probably negative) effect on TB.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420513 1596183,1420516,2023-08-08 01:51:29 -0700,2023-08-08 01:51:29 -0700,"Thank you SFHOWES, why this changed I dont know but I have now found all my templates I was trying to save and been able to reset the location back to the original. Much appreciated.
",andimould66,false,0,0,https://support.mozilla.org/questions/1420516 1595982,1420516,2023-08-07 09:28:05 -0700,2023-08-07 09:28:05 -0700,"What is the target folder for templates, set in Account Settings, Copies & Folders, separately for each account? If it's an IMAP account and the target is an IMAP folder, is that folder subscribed?
",sfhowes,false,1,0,https://support.mozilla.org/questions/1420516 1596080,1420522,2023-08-07 17:25:35 -0700,2023-08-07 17:25:35 -0700,Thank you I thought I'd done something wrong.
,mcwoozle,false,0,0,https://support.mozilla.org/questions/1420522 1595995,1420522,2023-08-07 10:18:25 -0700,2023-08-07 10:18:25 -0700,"It's not in the standard set, but the Phoenity Buttons 5.1 add-on includes a Search Messages button, and some others (see picture).
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420522 1596261,1420525,2023-08-08 10:23:15 -0700,2023-08-08 10:23:15 -0700,I'll give that a try. If I find an add-on causing it I'll report back here.
Thank you!!!
,rabbithutch1,false,0,0,https://support.mozilla.org/questions/1420525 1596151,1420525,2023-08-07 22:15:53 -0700,2023-08-07 22:15:53 -0700,"Hey there! It seems like you're facing a bit of trouble entering port numbers directly in Thunderbird. Normally, you should be able to just click in the box and start typing the number. However, if that's not working for you, it might be worth trying a couple of things. First, make sure you're clicking directly in the box before typing. Also, sometimes add-ons or extensions can cause these kinds of issues, so you could try disabling any you have and see if that helps. If none of this does the trick, you might want to consider reaching out to Thunderbird's support or reporting it as a bug so they can take a closer look. Hope this helps!
",suram080,false,0,2,https://support.mozilla.org/questions/1420525 1596031,1420525,2023-08-07 12:58:39 -0700,2023-08-07 12:58:39 -0700,I have been unable to do that despite uninstalling and reinstalling Thunderbird. I have tried typing in number from the top numbers and symbols keyboard row and from the number pad with numlock on without success. That's why I thought it might be a bug. I know that I have been able to key numbers in for ports in the past.
Any suggestions for other things I might try?
,rabbithutch1,false,0,0,https://support.mozilla.org/questions/1420525 1596016,1420525,2023-08-07 11:17:07 -0700,2023-08-07 11:17:07 -0700,I have not had that experience. Just place your cursor in the box and start typing. Use of the up/down arrow is voluntary.
,davidsk,false,0,0,https://support.mozilla.org/questions/1420525 1596043,1420536,2023-08-07 13:52:24 -0700,2023-08-07 13:52:24 -0700,"thanks christ1 ... I've been attempting to keep app specific PW but no choice now, at least for Yahoo Mail ..
",wilson.consulting,false,0,0,https://support.mozilla.org/questions/1420536 1596029,1420536,2023-08-07 12:50:48 -0700,2023-08-07 12:50:48 -0700,"Change the authentication method for your Yahoo Account to OAuth2 in Thunderbird Account Settings. With OAuth2 authentication use your Yahoo account password, no app password is needed. https://support.mozilla.org/kb/thunderbird-and-yahoo
",christ1,false,1,0,https://support.mozilla.org/questions/1420536 1597129,1420542,2023-08-12 05:08:14 -0700,2023-08-12 05:08:14 -0700,"If you have valid profiles in multiple locations, you can access each separately with Profile manager. To do that, click the Windows key and the 'r' key and then enter thunderbird.exe -p and press enter key. Then, select 'create profile, then click next, then enter a name (e.g., aprofile), then click the browse button to locate and select your desired profile to use.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420542 1596659,1420542,2023-08-10 04:48:00 -0700,2023-08-10 04:48:00 -0700,"Thank you David! I'll try to do that over the weekend. I also could save it to a different Windows profile on the HP Envy, correct? If I did that, I would have to sign out and sign into this one to open the transported Thunderbird emails from the old desktop?
Now, if I just copy them from recovering from the Desktop acronis backup, how would I open them on the 2nd hard drive instead of it launching the one on the primary hard drive? Would I just have to go to launch another profile or go to open profile manager?
The interesting thing is when I just looked in the bottom right corner of Thunderbird on my HP Envy laptop, it said, ""Old Dell copied.""
If I mentioned originally on this post, I had recovered the entire Dell Desktop from Acronis onto the 2nd hard drive on the HP Envy and then moved the Dell Desktop folder from the 2nd hard drive to the Desktop folder in the primary hard drive. However, I wasn't and not able to see many of the old emails from the original Dell for some reason. Like I said, when I do a search, I can see them and some of the body of the emails, but when I clik on the Search items that come up, the body is then completly blank.
In the interim, I'll try working on your latest suggestions and see if I see all of the old Dell Thunderbird messages in the 2nd hard drive once I recover them there. I still have the Acronis backup I did from the Dell on a separate Western Digital Passport hard drive.
",FredricJLowe,false,0,0,https://support.mozilla.org/questions/1420542 1596459,1420542,2023-08-09 05:10:54 -0700,2023-08-09 05:10:54 -0700,"If your short-term goal is to free reliance on the old desktop, then copying to second drive causes no issues. To gain access to the old messages, you need to - exit thunderbird - in windows file explorer, locate the profile components in the Acronis backup. The file to view will be the users\<yourid>\appdata\roaming\thunderbird\profiles.ini file. It's simple text and notepad will open it. The name of the active profile will be there. The profile itself will be in the ...appdata\roaming\thunderbird\profiles folder. and in that will be a Mail folder and the POP account will be there and message folders, such as INPUT and INPUT.msf. Those files should be copied to your active profile in the Mail\Local Folders folder.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420542 1596455,1420542,2023-08-09 04:52:20 -0700,2023-08-09 04:52:20 -0700,"Hi David,
I understand that profiles cannot be merged. What a great feature if they could be and not overwrite what was already there.
I have a 2nd hard drive on my HP Envy laptop.
Could I copy intact from the Dell desktop all of the contents there (including all of these profiles that somehow show up as different places for the same email address? I doubt I am making myself clear.
If I could, then yest they would all be on my laptop.
",FredricJLowe,false,0,0,https://support.mozilla.org/questions/1420542 1596230,1420542,2023-08-08 08:12:58 -0700,2023-08-08 08:12:58 -0700,"You cannot merge profiles, although you can have multiple profiles if you are prepared to alternate each as the default. If you are referring to POP message folders, then yes, those can be copied and stored in the Mail\local folders folder of the default profile - do this when thunderbird is not running.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420542 1596208,1420542,2023-08-08 05:08:21 -0700,2023-08-08 05:08:21 -0700,"Thank you David!
Prior to seeing your reply, I was thinking that if I did copy those folders from the desktop to the laptop, wouldn't they overwrite the same named profile rather than merge them?
Would there be a way to merge them together or would I have to rename them so they wouldn't be overwritten?
While waiting for your reply or others, I am going to look on the desktop to see the names of each profile.
",FredricJLowe,false,0,0,https://support.mozilla.org/questions/1420542 1596032,1420542,2023-08-07 13:01:09 -0700,2023-08-07 13:01:09 -0700,"Thunderbird (assuming you used the defaults), stored email accounts and messages in c:\users\<yourid>/\appdata\roaming\thunderbird\profiles\<yourprofilename\ (in either Mail\POPaccountname\emailfolders or Mail\Local Folders\emailfolders.) </p>
",davidsk,false,0,0,https://support.mozilla.org/questions/1420542 1596215,1420544,2023-08-08 07:08:49 -0700,2023-08-08 07:09:45 -0700,"Thanks for your reply suram080. Appreciated :)
Done. I suggested this new feature at https://connect.mozilla.org/t5/ideas/idb-p/ideas
For those interested to contribute to this new feature. According to connect.mozilla.org my suggestion will be published as soon as it is approved. After they approved it, my suggestion will show in the results at https://connect.mozilla.org/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=Thunderbird%20Lightning:%20Before%20event%20starts,%20automatically%20send%20email%20reminder(s) The title of my suggestion is:
Thunderbird Lightning: Before event starts, automatically send email reminder(s)
",F8a,false,1,0,https://support.mozilla.org/questions/1420544 1596134,1420544,2023-08-07 20:47:36 -0700,2023-08-07 20:47:36 -0700,"Hi there! I totally get what you're asking. In Thunderbird version 102 with Lightning Calendar, setting up email reminders can be a bit tricky. Currently, Lightning offers only the ""Show an alert"" option, not the ""Send an email message"" one you're looking for. Unfortunately, Thunderbird 102 might not support sending email alerts directly. You're right, in a previous version, there was an ""Send an email message"" option. I suggest checking if future Thunderbird versions might bring this feature back. For now, the Attendees list might help with email notifications, but I understand you're looking for something specific like a 1-hour-before reminder. Hopefully, Thunderbird's development team will consider bringing back this email alert option in the future.
",suram080,false,1,2,https://support.mozilla.org/questions/1420544 1596133,1420549,2023-08-07 20:46:17 -0700,2023-08-07 20:46:17 -0700,"Hi there! It sounds like you're having a bit of a struggle with Thunderbird after the update. Don't worry, we can definitely help you sort this out. To address the issues you're facing, let's try a couple of steps. First, let's deal with the cookies and security error – make sure your browser settings allow cookies and try disabling any security add-ons that might interfere. Now, for the missing emails, it seems there might be a hiccup with your profile. You can try creating a new profile and see if that helps. If you want to import your old emails, it's best to do it manually – copy the email files from your old profile's Mail folder to the new one. Also, the 'prefs.js' error could be due to a corrupted file, so creating a new profile should also address this. Remember to back up important data before trying these steps.
",suram080,false,0,2,https://support.mozilla.org/questions/1420549 1596260,1420551,2023-08-08 10:22:07 -0700,2023-08-08 10:22:07 -0700,Thank you!!
,rabbithutch1,false,0,0,https://support.mozilla.org/questions/1420551 1596124,1420551,2023-08-07 20:40:22 -0700,2023-08-07 20:40:22 -0700,"Hey there! Editing or deleting custom date ranges in Thunderbird is pretty easy. In version 102.14.0, you can do this by heading to the main Thunderbird window. From there, click on ""View"" in the top menu and then select ""Message List"". After that, click on ""Customize"" and you'll see your custom date ranges listed. To edit or delete them, simply select the range you want to change and hit the ""Edit"" or ""Delete"" button. Voila! You've got control over your displayed messages again. Hope this helps, and if you need further assistance, don't hesitate to ask!
",suram080,false,1,1,https://support.mozilla.org/questions/1420551 1596123,1420556,2023-08-07 20:39:55 -0700,2023-08-07 20:39:55 -0700,"Hello there! It sounds like you're encountering an issue with Thunderbird. Don't worry, we've got you covered. This error usually occurs when you've reached the maximum number of connections to the IMAP server. To fix this, you can try adjusting the settings. Go to Thunderbird's preferences, then to the account settings for the affected account. Look for the ""Server Settings"" section and click on ""Advanced IMAP Server Settings."" There, you can tweak the number of cached connections. Reduce it a bit and see if that helps. If the issue persists, you might also want to check if there are any add-ons causing conflicts.
",suram080,false,0,2,https://support.mozilla.org/questions/1420556 1596199,1420558,2023-08-08 04:17:11 -0700,2023-08-08 04:17:11 -0700,"suram080 said
Hi there! It looks like with the recent upgrade to Thunderbird 115, the ""general.useragent.override"" setting that allows you to customize the User-Agent header is no longer working as expected. This is likely causing Thunderbird to send the User-Agent header as ""Mozilla Thunderbird"" only. To address this, you can try creating a new configuration setting by following these steps: Open Thunderbird, go to the address bar, type ""about:config"" and hit Enter. You might see a warning, but don't worry, just click on ""I accept the risk!"" In the search bar, type ""general.useragent.override"" and right-click on the result. Select ""New"" and then choose ""String."" Name it something like ""new.useragent.override"" and enter the desired User-Agent string in the value field. This should hopefully let you customize your User-Agent header again. Give it a shot.
Does not work either. I really need the option to customize the User-Agent header. Was this an intentional change to Thunderbird or should I make a bug report?
",ew732,false,0,0,https://support.mozilla.org/questions/1420558 1596122,1420558,2023-08-07 20:39:34 -0700,2023-08-07 20:39:34 -0700,"Hi there! It looks like with the recent upgrade to Thunderbird 115, the ""general.useragent.override"" setting that allows you to customize the User-Agent header is no longer working as expected. This is likely causing Thunderbird to send the User-Agent header as ""Mozilla Thunderbird"" only. To address this, you can try creating a new configuration setting by following these steps: Open Thunderbird, go to the address bar, type ""about:config"" and hit Enter. You might see a warning, but don't worry, just click on ""I accept the risk!"" In the search bar, type ""general.useragent.override"" and right-click on the result. Select ""New"" and then choose ""String."" Name it something like ""new.useragent.override"" and enter the desired User-Agent string in the value field. This should hopefully let you customize your User-Agent header again. Give it a shot.
",suram080,false,0,3,https://support.mozilla.org/questions/1420558 1596121,1420559,2023-08-07 20:37:27 -0700,2023-08-07 20:37:27 -0700,"Hi there! I understand how frustrating it can be when emails don't come through in Thunderbird. Let's work together to get this sorted. First, make sure your Thunderbird is up to date. Then, double-check your email account settings, especially the incoming server details (IMAP/POP3, server address, port numbers). Also, verify your login credentials. If everything seems correct, try disabling any firewall or antivirus software that might be blocking the connection.
",suram080,false,0,0,https://support.mozilla.org/questions/1420559 1597131,1420562,2023-08-12 05:14:48 -0700,2023-08-12 05:14:48 -0700,"It seems you have chosen to install and download the supernova 115.1.0 version. Currently Thunderbird is not updating to the new supernova, so if you got a mention of an update to Supernova it means you have some Update Software running on your computer and it located that particular version.
You say ""very cramped text viewing area display"". I'm presuming you are talking about the 'Message Pane' - the area which shows the content of a selected open email.
I'm not seeing any difference so this has to be due to some settings which may have been set up by default.
The new supernova design offers two ways of viewing the 'Message List' otherwise known as the 'Thread Pane'. One is 'Table View' (old method as used in 102*) and the other is 'Card View' which is new. At this point you have not mentioned which one you are using. You will see a new header toolbar above the Message List. It contains the name of the folder and number of messages. On the right will be the 'Quick Filter' button and a new icon - that new icon allows you to choose 'Table View' or 'Card View'.
If you are using 'Card View' then each email in the list will use more vertical space. So to see more of the list you end up with less height for the Message Pane. Note you can still drag the splitter upwards to reveal more of the Message Pane, but then you have a very short Message List. The 'Card View' is really designed to be used when using 'View' > 'Layout > 'Vertical View'. This means you see a lot more emails in the Card View list and get a full length Message Pane. Perfectly ideal for people with wide screens.
If you prefer the old method as used in version 102*, then you need to use 'Table View'. This means you can raise the Message Pane height and still see more of the list of emails. The 'View' > 'Layout' > 'Classic View' works best when using 'Table View'.
As in 102*, you can also control the Density - space between items in lists such as 'Folder Pane' ,'Message List' and Menus. Menu app icon > Density > three options available. This is also available on the Menu Bar under 'View'. To enable the 'Menu Bar' - 'Menu app icon' > 'View' > 'Toolbars' > 'Menu Bar'
some links to info:
To be as clear as I can, the ""new Thunderbird version"" I am referring to is ""115.1.0 (64-bit) SuperNova"". In that version, I tried every menu I could find. I could not find the label ""the email list view settings"". I also could not find any sequence of labels, ""View"", ""Message Pane"", ""Vertical"" or ""None"" in any of the menus I accessed. I also don't understand the term ""top menu"". And I could not find or access in any way a menu at the very top of the Thunderbird app window (if that's what the term ""top menu"" means).
I did find the option 'Layout' under the regular menu bar's 'View' section. Under ""Layout"" I found and chose the ""Vertical View"" which I had found before and did not like. But I guess you are right that it is the only other option that is slightly better for viewing more of an email while still staying with the 'email list view' of things.
I do think that this annoyance is one of the first things that the Thunderbird powers that be should fix.
Thank you very much for the help. And thank you very much for all your other hard work and effort.
",benv.andrews,false,0,0,https://support.mozilla.org/questions/1420562 1596120,1420562,2023-08-07 20:36:55 -0700,2023-08-07 20:36:55 -0700,"I completely understand your frustration with the reduced text viewing area in the new Thunderbird version. It can indeed be bothersome when the display feels cramped. To address this, you can try adjusting the email list view settings. In Thunderbird, click on ""View"" in the top menu, then select ""Message Pane"" and choose ""Vertical"" or ""None."" This should provide more space for reading your emails.
",suram080,false,0,2,https://support.mozilla.org/questions/1420562 1596119,1420563,2023-08-07 20:36:32 -0700,2023-08-07 20:36:32 -0700,"Hi there! It sounds like you're facing an issue with logging in to Thunderbird, and I'm here to help. If you suddenly see a login prompt after years of using it, it might be related to some changes or updates. Even though you might not remember setting up a password, it's likely that you did. To get back into your account, you can try using any common passwords you might have used before or use the ""Forgot Password"" option if available.
",suram080,false,0,2,https://support.mozilla.org/questions/1420563 1596118,1420565,2023-08-07 20:35:40 -0700,2023-08-07 20:35:40 -0700,"Hey there! It sounds like you're facing a bit of trouble with Thunderbird crashing when trying to print on Elementary OS. I totally get how frustrating that can be. Since you're using the flatpak version, it might be related to some compatibility issue. Here's something you could try: first, make sure you have the latest updates for both Thunderbird and Elementary OS. If that doesn't solve it, you could give a shot at running Thunderbird in Safe Mode (you can find this option in the ""Help"" menu) and see if it prints fine. If it does, it might be an extension causing the crash. If all else fails, you're doing the right thing by reporting it here. The community is super helpful, so someone might have come across the same thing and could share their fix.
",suram080,false,0,3,https://support.mozilla.org/questions/1420565 1596094,1420568,2023-08-07 19:48:26 -0700,2023-08-07 19:48:26 -0700,"If gmail account A is sending on the smtp server that has gmail account B's User Name, gmail will automatically insert B's account so the recipient sees the message as having been sent by B, instead of A. The solution is to have separate smtp servers for A and B, which have the same settings except different User Names (email address), and to point each account to the correct smtp.
https://support.mozilla.org/en-US/questions/1350593
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420568 1596117,1420570,2023-08-07 20:35:07 -0700,2023-08-07 20:35:07 -0700,"I understand the frustration you're facing with Thunderbird not downloading new inbox emails on two different PCs. It's possible that the new version might be causing this issue. To troubleshoot, you can try a few steps. First, ensure you have a stable internet connection. Next, you might want to restart Thunderbird and see if that resolves the problem. If not, you could try disabling any add-ons or extensions temporarily to see if they're causing the conflict. Additionally, you might want to check your email account settings to make sure they are configured correctly. If these steps don't work, you could consider reinstalling Thunderbird or checking for updates.
",suram080,false,0,2,https://support.mozilla.org/questions/1420570 1596139,1420571,2023-08-07 20:56:53 -0700,2023-08-07 20:56:53 -0700,I will try that and see what happens. Note that I don't have any extensions loaded (attached screenshot).
I am running ubuntu desktop 23.04 and SuperNova 115.1.0 (Flatpak).
,dan274,false,0,0,https://support.mozilla.org/questions/1420571 1596116,1420571,2023-08-07 20:34:24 -0700,2023-08-07 20:34:24 -0700,"Hey there! Thanks for reaching out about this issue. It's not uncommon to come across some quirky behavior while using Thunderbird, but seeing double emails in the preview pane isn't expected. This could be related to a glitch in Thunderbird's display settings or possibly an add-on causing a little hiccup. To troubleshoot, let's try a couple of things. First, make sure you're using the latest version of Thunderbird. If you are, let's give Thunderbird's Safe Mode a shot. You can do this by holding down the ""Shift"" key while launching Thunderbird. This mode disables add-ons and themes temporarily. If the issue disappears in Safe Mode, it's likely an add-on causing the problem. You can then start enabling them one by one to identify the culprit. Give these steps a try and let me know how it goes.
",suram080,false,0,2,https://support.mozilla.org/questions/1420571 1596162,1420573,2023-08-07 23:08:08 -0700,2023-08-07 23:08:08 -0700,"See https://github.com/jobisoft/TbSync/issues/669#issuecomment-1636415716
",wsmwk,false,0,0,https://support.mozilla.org/questions/1420573 1596197,1420575,2023-08-08 04:09:30 -0700,2023-08-08 04:09:30 -0700,"Assuming you left profile in default location on old PC, the only safe way to do a direct copy is to copy from c:\users\<youri>\appdata\roaming\thunderbird to the same location on new PC. This to be done with TB not running on old pc when copy created and TB installed and not running on new PC. That approach ensures integrity of the profile and the profiles.ini file. If you are just copying the profile itself, I suggest you let TB do the work and use tools>import>import from another installation. Yes, if you have already moved the profile to wherever, you can directly edit the profiles.ini file in default location, but that can also be a can of worms if not careful. A safer option there would be to start profile manager and, with TB's help, select 'create profile' and then select the location of where you stored the profile.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420575 1596406,1420581,2023-08-09 00:59:46 -0700,2023-08-09 00:59:46 -0700,Thanks so much David. I stil have minor niggles but I can live with them.
,Bonnie2,false,0,0,https://support.mozilla.org/questions/1420581 1596280,1420581,2023-08-08 11:10:44 -0700,2023-08-08 11:10:44 -0700,"If you have any addons, I suggest disabling them, as some may cause the double-spacing. I had that experience.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420581 1596279,1420581,2023-08-08 11:09:58 -0700,2023-08-08 11:09:58 -0700,"Well Well............ I tried the View - Font size - nope, then tried View - Density and that seems to have cracked it - for the moment anyway - thanks so much David.
Can I ask another question please? My message box is a certain width but I now have to increase the width or I can't see what I'm typing before the text wraps around to the next line. Why has this changed?
And another......... I cannot decrease the height of the ""Messages In"" pane to give me more space to see the message itself - used to be able to do that.
At least some progress - thanks!
",Bonnie2,false,0,0,https://support.mozilla.org/questions/1420581 1596270,1420581,2023-08-08 10:54:19 -0700,2023-08-08 10:54:19 -0700,"david said
Click settings>composition and untick the 'use paragraph...' setting to eliminate double spacing. For text size, I am unsure of what you are seeing as that is a rare complaint. You might experiment with View>Font size and View>Density to see if either of those options help.
The box ""use paragraph......."" is not ticked - I've tried this. It's the double spacing that I need to change
",Bonnie2,false,0,0,https://support.mozilla.org/questions/1420581 1596259,1420581,2023-08-08 10:14:12 -0700,2023-08-08 10:14:12 -0700,I am puzzled. My suggestion did not specify tools>options. Unticking that settings is the normal solution.
,davidsk,false,1,0,https://support.mozilla.org/questions/1420581 1596251,1420581,2023-08-08 09:55:21 -0700,2023-08-08 09:55:21 -0700,I'm going to have to revert to a previous version. My present version is 115.1.0 (64 bit) but how do I find out the number of the previous version? I've seen a huge list but which one please?
,Bonnie2,false,0,0,https://support.mozilla.org/questions/1420581 1596240,1420581,2023-08-08 09:05:19 -0700,2023-08-08 09:06:53 -0700,"Would someone please help me - how can I get single spacing back again in the message pane. All I have now is less than 2"" to read my messages. I'm going to have to consider an alternative as this is disrupting my work - I've spent hours on this today as any instructions I have read have not been appropriate to my program i.e. Tools/Options - not got that!
",Bonnie2,false,0,1,https://support.mozilla.org/questions/1420581 1596196,1420581,2023-08-08 04:02:35 -0700,2023-08-08 04:02:35 -0700,"Click settings>composition and untick the 'use paragraph...' setting to eliminate double spacing. For text size, I am unsure of what you are seeing as that is a rare complaint. You might experiment with View>Font size and View>Density to see if either of those options help.
",davidsk,false,1,1,https://support.mozilla.org/questions/1420581 1596288,1420583,2023-08-08 11:40:23 -0700,2023-08-08 11:40:23 -0700,"TB 115 doesn't have, yet, the same kind of stacked view of Outlook. When the Threads Pane is set to Cards View, the Subject is placed under the sender, but there is no preview. But if the Message Pane is open, selecting multiple messages or threads in the Threads Pane will show each one as a 'conversation' in the MP, which does show a brief preview. Clicking on a conversation will expand to show brief previews for each message.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420583 1596195,1420583,2023-08-08 03:58:02 -0700,2023-08-08 03:58:02 -0700,"If I understand your issue, press F8 or press View>Layout>Message Pane
",davidsk,false,0,0,https://support.mozilla.org/questions/1420583 1596446,1420584,2023-08-09 04:29:32 -0700,2023-08-09 04:29:32 -0700,F8 worked a treat. Simple when you know what's what. Many thanks
,stuart.meyers,false,0,0,https://support.mozilla.org/questions/1420584 1596226,1420584,2023-08-08 08:06:54 -0700,2023-08-08 08:06:54 -0700,Press F8 or select View>layout>message pane
,davidsk,false,0,0,https://support.mozilla.org/questions/1420584 1596229,1420589,2023-08-08 08:09:40 -0700,2023-08-08 08:09:40 -0700,Isn't there an Outlook forum for such questions?
,davidsk,false,0,0,https://support.mozilla.org/questions/1420589 1596408,1420593,2023-08-09 01:43:10 -0700,2023-08-09 01:43:10 -0700,"Thanks, christ1, it was the last of a long list of address books, another 'collected addresses', that had the ones I needed to delete. Just hope that covers it without these addresses being repeated slyly somewhere :) Thank you again, Ulrike
",u.i.hill,false,0,0,https://support.mozilla.org/questions/1420593 1596272,1420593,2023-08-08 10:58:58 -0700,2023-08-08 10:58:58 -0700,"Open the Address Book tab, and select 'All Address Books' in the left pane. Locate the contacts you want to delete. As long as they do show up in the 'To' field of a Write window, they must be in an address book. Note, there is more than one address book by default.
",christ1,false,1,0,https://support.mozilla.org/questions/1420593 1596274,1420596,2023-08-08 11:04:21 -0700,2023-08-08 11:04:21 -0700,"It might be related to the OAuth2 authentication token for a Yahoo mail account. See if resetting the token stops the popup:
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420596 1596427,1420599,2023-08-09 03:23:13 -0700,2023-08-09 03:23:13 -0700,Problem solved
,dfrey5440,false,0,0,https://support.mozilla.org/questions/1420599 1596263,1420599,2023-08-08 10:31:19 -0700,2023-08-08 10:31:19 -0700,Please mark this resolved to have it removed from open issues list.
,davidsk,false,1,1,https://support.mozilla.org/questions/1420599 1596228,1420600,2023-08-08 08:08:42 -0700,2023-08-08 08:08:42 -0700,"You have posted this twice. Please don't do it again. Just once is all you need. I don't understand your question, but I will try. When viewing a message, click the 'reply' button. That is usually on a row above the message content. If you need more specifics, please share more specifics on your question. Thank you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420600 1596236,1420602,2023-08-08 08:36:34 -0700,2023-08-08 08:36:34 -0700,"Mi spiace ma uso i servizi Google e non saprei aiutarti. Se entro breve non ricevi altre risposte, prova a chiedere anche su https://forum.mozillaitalia.org
",@next,false,0,0,https://support.mozilla.org/questions/1420602 1596535,1420603,2023-08-09 11:53:27 -0700,2023-08-09 11:53:27 -0700,"Thanks for the reply but that is not the solution either. Filtering from personal addresses leaves a world of potential valid addresses out. Using third party extensions requires giving permissions I don't want to give.
Marking junk emails as junk usually doesn't work as sender address, subject, Etc. change and many times even if they don-t change it still doesn't work. I have marked many emails as junk and they keep coming as not junk.
Last but not least, I want junk emails I know for sure are junk to be delete immediately (Not just filter them) but keep those I'm not sure about to review before deleting them.
Static filters worked for me so far. I'm not asking for a new feature or function. I'm merely asking for the standard functionality to be fixed.
Regards
",imtoao,false,0,0,https://support.mozilla.org/questions/1420603 1596269,1420603,2023-08-08 10:53:32 -0700,2023-08-08 10:53:32 -0700,"The attempt to fight spam with static filters is futile. You can try the built-in Junk Mail Controls instead. https://support.mozilla.org/kb/thunderbird-and-junk-spam-messages
",christ1,false,0,0,https://support.mozilla.org/questions/1420603 1596519,1420607,2023-08-09 10:18:29 -0700,2023-08-09 10:18:29 -0700,"When you click a contact in the Header Pane, Add to Address Book, it's added to Personal Address Book by default. Click the contact again and you will see Edit Contact where the target address book can be selected.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420607 1596476,1420607,2023-08-09 07:08:27 -0700,2023-08-09 07:08:27 -0700,"Not to my knowledge, although there is an addon called 'addressbooks synchronizer', so you might look at that.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420607 1596464,1420607,2023-08-09 06:17:43 -0700,2023-08-09 06:17:43 -0700,"That was the issue but it gives rise to another question. when I click on the email address of a new contact to add it to the address book, it always goes to the unsynced book so it doesn't get synced with Google.
I have the Google synced book stet as default on start up already.
is there any way to save the new contacts To the Google Synced address book?
",dixoncmark,false,0,0,https://support.mozilla.org/questions/1420607 1596265,1420607,2023-08-08 10:36:14 -0700,2023-08-08 10:36:14 -0700,"Does your Thunderbird show two addressbooks, or one? That is, I have my TB sync'd to Google contacts, and that appears as a separate addressbook to the TB addressbook.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420607 1596453,1420612,2023-08-09 04:49:13 -0700,2023-08-09 04:49:13 -0700,"I'm glad it worked. As a comment, TB uses pixels, not points, and that is part of the confusion. This 'fix' has been working for years and is not an error. Thanks for setting to medium, as your recipients will appreciate it. :) As a tip, I suggest setting a minimum font size to protect yourself from people who like font sizes of 8 or 10.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420612 1596419,1420612,2023-08-09 02:38:07 -0700,2023-08-09 02:38:07 -0700,"Hi David, I have found the answer. It is in your answer to the same problem flagged up earlier. I spotted 'Thunderbird font-size of composed messages tiny...' under 'See also' on the right hand side of this page. I made the 'Latin' and 'Other Writing Systems' settings the same and now the font-size is fine. Strangely, increasing the setting 'Latin' > 'proportional' > 'size' from '14' to '17' did the trick. I expected the optimum size to be '14' because 14pt usually appears large enough. I guess that parameter is using different units. Either TB installed itself with the wrong settings or it ignores the knock-on effect of having different font-sizes under 'Latin' and 'Other Writing System' but, as you say, they should be identical. I've never had this problem before after updating TB. It looks like the developers have introduced a configuration error and this should be put right and a new minor update issued immediately.
",dev45,false,0,0,https://support.mozilla.org/questions/1420612 1596413,1420612,2023-08-09 02:07:04 -0700,2023-08-09 02:07:04 -0700,"David, Thank you for your response. - settings>composition > HTML font was set to 'large'. I have changed it to set to 'medium' but TB behaves the same as before, i.e. the font size when writing a new message is at least one size smaller than it should be; - screenshots of the two panes are attached; Many thanks, Stephen
",dev45,false,0,0,https://support.mozilla.org/questions/1420612 1596256,1420612,2023-08-08 10:11:05 -0700,2023-08-08 10:11:05 -0700,"I will try to help, but I need more info. - in settings>composition, do you have HTML font set to 'medium'? (That is preferred, as that allows the recipient to specify the size of the font, not you.) In technical terms, that means the font size is not part of the sent message. - the font size that you see is dependent on two panes:
1. settings>general>Fonts & Colors>advanced>Latin and 2. settings>general>Fonts & Colors>advanced>Other writing systems
Please send a screenshot of both panes. Thank you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420612 1596403,1420616,2023-08-08 23:52:50 -0700,2023-08-08 23:52:50 -0700,Con che procedura hai collegato Thunderbird a G. Calendar?
,@next,false,0,0,https://support.mozilla.org/questions/1420616 1596791,1420626,2023-08-10 18:31:35 -0700,2023-08-10 18:31:35 -0700,But you can't delete the last one!
,terry30,false,0,0,https://support.mozilla.org/questions/1420626 1596589,1420626,2023-08-09 16:12:17 -0700,2023-08-09 16:12:17 -0700,"Identities are defined for an account, and can be deleted or edited by clicking Manage Identities... after selecting the account in the left pane of Account Settings.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420626 1596552,1420626,2023-08-09 13:21:01 -0700,2023-08-09 13:21:01 -0700,"Ended up deleting the reports account from TB and setting it up to forward to my regular account where I filter it into a folder. Not optimal, but it works. Still don't understand why I can't remove that address from my identities which are used when composing new email. Feature request!
",terry30,false,0,0,https://support.mozilla.org/questions/1420626 1596334,1420626,2023-08-08 14:39:57 -0700,2023-08-08 14:39:57 -0700,"You could access the receiving account in webmail and have all mail forwarded to the account that is in TB and can send mail. Or, have the TB account collect mail from the receiving account, in the TB account's webmail settings. That way, you don't need to have the receiving account set up in TB. But to keep that account's mail separate, create a filter for the other account that moves incoming mail for the receiving account to its own folder.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420626 1596321,1420626,2023-08-08 13:09:01 -0700,2023-08-08 13:09:01 -0700,"Are you actually sending from that account? If so, you could remove email address from associated SMTP server setup to force an error if you attempt to write from the account. It's dirty, but it's a simple way to prevent its use.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420626 1596404,1420628,2023-08-08 23:57:23 -0700,2023-08-08 23:57:23 -0700,"Quale delle possibili configurazioni descritte qui https://www.fastweb.it/myfastweb/assistenza/guide/fastmail/#Sezione2 hai usato?
",@next,false,0,0,https://support.mozilla.org/questions/1420628 1596686,1420631,2023-08-10 07:51:53 -0700,2023-08-10 07:51:53 -0700,Thanks.
,bosque-bill,false,0,0,https://support.mozilla.org/questions/1420631 1596523,1420631,2023-08-09 10:32:45 -0700,2023-08-09 10:32:45 -0700,"What version of Thunderbird are you using? The latest release version is 115.1.0. https://www.thunderbird.net/
I opened the calendar icon on Thunderbird and clicked on the + symbol to the right.
I have no idea what you're talking about. Can you post a screenshot? https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Using TB115, to create a new calendar first open the Calendar tab. In the left pane at the bottom is a 'New Calendar' button. Clicking that button starts a wizard. Choose 'On my Computer' - assign a unique name to the new calendar, and optionally assign an email address to it if you do receive meeting invitations to that email address.
",christ1,false,1,0,https://support.mozilla.org/questions/1420631 1596338,1420631,2023-08-08 14:59:56 -0700,2023-08-08 14:59:56 -0700,"I want to create two local Thunderbird calendars for myself. I opened the calendar icon on Thunderbird and clicked on the + symbol to the right. I also tried right click on calendar and then new calendar. Both created a new calendar but it has all the info/events from my original calendar. If I add events to the new calendar, they also appear on the original calendar. I want two independent calendars, each with their own events.
",bosque-bill,false,0,0,https://support.mozilla.org/questions/1420631 1596324,1420631,2023-08-08 13:26:33 -0700,2023-08-08 13:26:33 -0700,"You'd need to provide more details. What type of calendar do you want to create - local or network? If network, do you need an add-on or are you using native CalDAV connectivity? Is this a Google calendar?
What were the exact steps you did to create a second calendar?
",christ1,false,0,0,https://support.mozilla.org/questions/1420631 1596322,1420631,2023-08-08 13:16:00 -0700,2023-08-08 13:16:00 -0700,"Thanks. I've tried and failed. How do I make two calendars independent of each other? Appreciate any tips and steps. When I create a new calendar, it has all of the events in my first calendar.
",bosque-bill,false,0,0,https://support.mozilla.org/questions/1420631 1596319,1420631,2023-08-08 13:05:37 -0700,2023-08-08 13:05:37 -0700,"Yes, you can.
",christ1,false,0,0,https://support.mozilla.org/questions/1420631 1596320,1420632,2023-08-08 13:06:52 -0700,2023-08-08 13:06:52 -0700,"One possibility would be to upgrade to the release version, which is 115. That's no guarantee of a fix for your issue, as I have not encountered others reporting that problem.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420632 1596480,1420637,2023-08-09 07:19:45 -0700,2023-08-09 07:19:45 -0700,"You cannot change an account in TB from one to the other. To switch, create an IMAP account alongside the POP account. If those messages are no longer on line, you can save them by moving the message folders to Mail\local folders (when TB is NOT running). If you want to view those messages from other points, you can upload to the IMAP folders, but that is problematic. I suggest uploading only a few at a time, as that is not a strength of IMAP.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420637 1597598,1420641,2023-08-14 13:02:57 -0700,2023-08-14 13:02:57 -0700,"This problem was solved after determining that my corporation has alternative root certs enabled on this device. The solution is:
Screenshot of the error attached.
,matt193,false,0,0,https://support.mozilla.org/questions/1420641 1596353,1420643,2023-08-08 16:37:45 -0700,2023-08-08 16:37:45 -0700,Try making changes with the View/Density and View/Font Size menus.
,sfhowes,false,0,0,https://support.mozilla.org/questions/1420643 1596513,1420644,2023-08-09 10:06:40 -0700,2023-08-09 10:06:40 -0700,"There are a couple of workarounds: Select a contact(s) in Cardbook, then Share by Email to attach them to a new message, then add the .vcf attachments in the new message to an existing Write window by drag and drop. Close the new message and discard changes. Contacts can also be exported from Cardbook as vCards, so you could create a folder with contacts that are frequently attached to outgoing mail.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420644 1596485,1420644,2023-08-09 08:02:19 -0700,2023-08-09 08:02:19 -0700,Ah! That's a good workaround until the TBird crew get around to truly embracing vCards. The setup was quite painless. Would be even better if one could add a contact's vCard after having created and edited an outgoing eMail (instead of attaching the vCard to a new eMail) but I'll take this up with the addon's developer.
Thank you for your advice.
,rumplestiltskin,false,0,0,https://support.mozilla.org/questions/1420644 1596352,1420644,2023-08-08 16:34:20 -0700,2023-08-08 16:34:20 -0700,"If you do this often, consider the Cardbook add-on, which has a 'Share by Email' command in the contact context menu that attaches the vCard to a new message.
",sfhowes,false,1,0,https://support.mozilla.org/questions/1420644 1596381,1420646,2023-08-08 19:46:09 -0700,2023-08-08 19:46:09 -0700,"Can you export to an .ics file, then in TB, Events & Tasks/Import or Tools/Import?
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420646 1596527,1420655,2023-08-09 10:43:25 -0700,2023-08-09 10:43:25 -0700,"See this thread, as it's the same problem: https://support.mozilla.org/en-US/questions/1420612#answer-1596453
",davidsk,false,0,0,https://support.mozilla.org/questions/1420655 1596837,1420657,2023-08-11 00:52:39 -0700,2023-08-11 00:52:39 -0700,"Solution was found at https://support.mozilla.org/en-US/questions/1156586:
‘On the toolbar > Help > Troubleshooting Information -> Show Folder button to display the profile in explorer or finder. Close Thunderbird
‘open the mail folder Delete the folder smart mailboxes in the mail folder. Restart Thunderbird.
‘That will force the recreation of the whole unified folder settings.’
Trash folder now has subfolders ‘Internode’ and ‘Local Folders’. ‘Local Folders’ folder shows deleted messages.
",kim.bastin,false,0,0,https://support.mozilla.org/questions/1420657 1596545,1420660,2023-08-09 12:48:58 -0700,2023-08-09 12:48:58 -0700,"So, three accounts work, but one does not. Please share the exact wording of the error messages you receive and please post a screenshot of incoming and outgoing servers.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420660 1596549,1420662,2023-08-09 13:04:05 -0700,2023-08-09 13:04:05 -0700,"If it is on a different partition, the messages may still be there. I suggest looking to see if you can find the profile in that partition.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420662 1596529,1420663,2023-08-09 10:52:31 -0700,2023-08-09 10:52:31 -0700,"Anne S said
Since the automatic upgrade to Supernova I have been having major problems with my emails. Printing - first page email header, second page body of email (even if it is only 2 or 3 lines), third page signature block. What a waste of paper.
It's a known bug and the workaround is mentioned in your other topic.
Typing - it only uses a Courier font and only types around 6 words per line.
Display fonts are set in Settings/General/Language & Appearance/Fonts & Colours, Advanced, with Fonts for: Latin and Fonts for: Other Writing Systems.
Signature block - refuses to use the designated signature block, instead again just types everything in Courier.
Post a screenshot of the signature block or html. Signatures are set per account.
Looks bloody awful and not at all professional when sending to clients. I've tried uninstalling and reinstalling but that did nothing.
Better to try with a new profile instead of reusing the old 102 profile. Help/Troubleshooting Info, about:profiles, to create and manage profiles. A new profile can exist beside the old one.
Have looked at reverting to the previous build but that does not appear to be an option. Grateful for any suggestions, otherwise I will need to look at other options.
Old versions can be installed, but they should be installed to separate folders and run separate profiles; some advanced steps required.
",sfhowes,false,0,1,https://support.mozilla.org/questions/1420663 1596412,1420669,2023-08-09 02:03:09 -0700,2023-08-09 02:03:09 -0700,"Migrácia údajov z programu Outlook do Thunderbirdu je takmer nemožná bez pomoci externých nástrojov, pretože ani Outlook, ani Thunderbird neposkytujú priame prostriedky na import údajov poštovej schránky.
Na iných fórach odporúčajú tieto dva postupy. Vyberte si jeden z nich, ktorý vám bude najviac vyhovovať:
1. Nainštalovať si do počítača emailového klienta EMCLIENT. Importovať všetku poštu z Outlook do EMCLIENT. Vyexportovať emaily v EMCLIENT a presunúť ich do Thundebirdu. Po úspešnom importe odinštalovať EMCLIENT.
2. Nainštalovať si do počítača emailového klienta EUDORA a potom importovať všetko z MS Outlook do Eudora. Potom importovať všetku poštu z Eudora do Thunderbirdu. Po úspešnom importe odinštalovať EUDORA.
",Ansamb,false,0,0,https://support.mozilla.org/questions/1420669 1596477,1420673,2023-08-09 07:11:06 -0700,2023-08-09 07:11:06 -0700,Make that example into two rules with wordone in one and wordtwo in the other and select 'match any' . It doesn't work with just one rule.
,davidsk,false,0,0,https://support.mozilla.org/questions/1420673 1596449,1420681,2023-08-09 04:38:39 -0700,2023-08-09 04:38:39 -0700,You need to set the PC and the phone to use IMAP settings for the account.
,davidsk,false,0,0,https://support.mozilla.org/questions/1420681 1596865,1420683,2023-08-11 05:05:11 -0700,2023-08-11 05:05:11 -0700,Highlight account on left side of main pane. Rightclick and select 'settings'. Then select 'copies&folders' and then select to save Sent folder in Local Folders.
,davidsk,false,0,0,https://support.mozilla.org/questions/1420683 1596660,1420683,2023-08-10 04:48:46 -0700,2023-08-10 04:48:46 -0700,How does one set the sent folder to local.
,anathan,false,0,0,https://support.mozilla.org/questions/1420683 1596479,1420683,2023-08-09 07:13:15 -0700,2023-08-09 07:13:15 -0700,"That is not a TB error, but a message of fact. If the network is busy or your server is temporarily slow, this message appears. If you know you're on a slow server, you can set the sent folder to local. I have experienced this periodically and then it goes away.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420683 1596451,1420684,2023-08-09 04:42:19 -0700,2023-08-09 04:42:19 -0700,"It's not easy, but I think this will do what you want. Many others have found that it does what they want.
- click settings>general and scrollodown to config editor - search for toolkit.legacyUserProfileCustomizations.stylesheets and change to true - then you need a folder named 'chrome' in profile, and a userChrome.css file in the folder (with content shown below). - exit and restart TB and it should work, although I've sometimes found I have to restart TB twice to see changes in userChrome.css - Below is content for userChrome.css
/* ####### */ @namespace html url(""http://www.w3.org/1999/xhtml""); #toolbar-menubar { order: 1; } unified-toolbar { order: 2; } #tabs-toolbar { order: 3; } ",davidsk,false,1,1,https://support.mozilla.org/questions/1420684
1596466,1420688,2023-08-09 06:26:24 -0700,2023-08-09 06:26:24 -0700,Quale messaggio ricevi esattamente?
,@next,false,0,0,https://support.mozilla.org/questions/1420688 1597687,1420691,2023-08-14 23:02:51 -0700,2023-08-14 23:02:51 -0700,Probaste cambiar al link que te pase? Es decir usar el mismo codigo que escribiste pero cambiando el link. Esto blanquea la contraseña muestra Saludos
,pcp04,false,0,0,https://support.mozilla.org/questions/1420691 1596861,1420691,2023-08-11 03:38:41 -0700,2023-08-11 03:38:41 -0700,"Si tengo contraseña maestra, la introduzco y no me deja acceder
",alvarogf,false,0,0,https://support.mozilla.org/questions/1420691 1596813,1420691,2023-08-10 22:01:41 -0700,2023-08-10 22:01:41 -0700,"Hola El link que copiaste (al que hay que corregirlo porque en parte de la documentación de la pagina no ha sido actualizada: chrome://pippki/content/resetpassword.xhtml) sirve para restablecer la contraseña maestra del Thunderbird que es una contraseña de seguridad para almacenar las contraseñas de los correos, pero no modifica la contraseña del correo. Si no tienes contraseña maestra de Thunderbird no necesitas usar ese link.
Saludos
",pcp04,false,0,0,https://support.mozilla.org/questions/1420691 1596467,1420693,2023-08-09 06:30:15 -0700,2023-08-09 06:30:15 -0700,"La 112 era una beta per cui adesso è una situazione complicata da gestire. Comunque tutte le versioni sono archiviate qui -> https://archive.mozilla.org/pub/thunderbird/releases/
Assicurati di fare un backup completo -> https://support.mozilla.org/it/kb/profili-thunderbird#w_effettuare-una-copia-di-sicurezza-del-profilo
E leggi attentamente queste guide ->https://support.mozilla.org/it/kb/profili-dedicati-installazione-thunderbird#w_cosa-succede-a-un-profilo-se-si-retrocede-thunderbird-a-una-versione-precedente -> https://gioxx.org/2021/08/04/impossibile-utilizzare-il-profilo-avviando-una-versione-precedente-di-thunderbird/
",@next,false,0,0,https://support.mozilla.org/questions/1420693 1596507,1420697,2023-08-09 09:40:41 -0700,2023-08-09 09:40:41 -0700,"highlight the account in main pane, right click and select 'settings'. Scroll down slightly to 'Account Actions' menu and select to delete the account.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420697 1597506,1420700,2023-08-14 04:19:25 -0700,2023-08-14 04:19:25 -0700,"If the account on old PC was IMAP, they will still be there. Changing from one PC to another would have no effect.
",davidsk,false,1,0,https://support.mozilla.org/questions/1420700 1597497,1420700,2023-08-14 02:45:38 -0700,2023-08-14 02:45:38 -0700,"Hi David,
thanks for this. I think I understand. I have IMAP not POP3 so shouldn't the messages be there?
Does this mean my older emails should be on the server? Sadly my old pc seems dead - apparently the motherboard and hard drive won't talk to each other any more.
",frederica.bull,false,0,0,https://support.mozilla.org/questions/1420700 1597412,1420700,2023-08-13 12:13:14 -0700,2023-08-13 12:13:14 -0700,"If it was a POP account and you have the old PC, then it's possible to find old messages on that profile. Otherwise, I fear they are lost.
",davidsk,false,1,0,https://support.mozilla.org/questions/1420700 1597398,1420700,2023-08-13 11:50:39 -0700,2023-08-13 11:50:39 -0700,Hi David. I have seen my most recnt emails on the server but my older saved emails are not there. I have a bt email account and usually I can see all the old and new messages on the server. I have had to buy and set up a new tower just recently and therefore lost Thunderbird data. Does Thunderbird have a way I can get to my previous emails? Many thanks for your assistance. Freddy
,frederica.bull,false,0,0,https://support.mozilla.org/questions/1420700 1596506,1420700,2023-08-09 09:39:39 -0700,2023-08-09 09:39:39 -0700,"Log onto your account online. There you will see what messages are available. If your account was POP and set to delete after download, those messages are lost.
",davidsk,false,1,0,https://support.mozilla.org/questions/1420700 1596546,1420701,2023-08-09 12:56:15 -0700,2023-08-09 12:56:15 -0700,"I have heard that some Linux distributions use pre-release copies. That may not be the situation here (and possibly not even true), and since everything appears to be working, I would let it go. Thanks for sharing the info.
",davidsk,false,1,0,https://support.mozilla.org/questions/1420701 1597192,1420702,2023-08-12 10:03:57 -0700,2023-08-12 10:03:57 -0700,"re :I see only see ""Profile Directory"" with ""Open Directory (local drive)"" option
It would seem you are using a Linux OS. '3xqyqis0.default' is the 'profile name' folder.
What exactly are you trying to achieve when you say ""now I will see what I can do to eliminate the use of all Gmail "" ?
Is gmail an IMAP or POP account? Are you wanting to completely remove the gmail account? Do you want to keep copies of all emails you currently have in the gmail account ? Which gmail account are talking about as you mention you have two?
You say ""at this point I shutdown, restarted... Archive is still there."" Do you mean the Unified Archive folder is displaying, but it has no subfolders? OR Do you mean the 'Unified Archive' folder still has some 'Archive' folders for certain accounts? If yes, which accounts?
Please note: imap accounts are designed to show what is on server, so folders that are subscribed to be seen will be displayed. By default gmail does not have a specific folder called 'Archive', when gmail archives an email it removes all 'labels' and retains email in the 'All Mail' folder. You cannot consider imap folders as totally independent because they synchronise with server folders.
Please note: If you choose to use 'Unified' folders view then all default Unified folders will get displayed and that includes the Unified Archives folder. Whether you want anything to display in that Unified folder is entirely a different situation.
However - you must leave a minimum of one account still selected. It is vital for the Unified options to function.
It is not possible to remove one specific virtual folder.
If you do not want to see a unifed Archives folder then you will have to stop using Unified view.
If you have a load of POP accounts and like to see them use one Inbox then all POP accounts can be set up as deferred accounts more commonly known as Global Inbox so they do not appear as separate accounts in folder pane - they use 'Local Folders' mail account as the 'Inbox'.
IMAP accounts cannot be set up as Global Inbox because each folder synchronises with it's own server.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1420702 1597183,1420702,2023-08-12 09:24:12 -0700,2023-08-12 09:24:12 -0700,"Thanks Todd-Hall
The Archives folder is still showing in my Unified Folders view.... now it's just the Gmail accounts. This is a little better! now I will see what I can do to eliminate the use of all Gmail
my notes (your original message with my edits):
If this is a pop account then it is likely you have a setting to use it.
Account Setting > Copies & Folders Is this selected: Keep message archives in: ?
at this point I shutdown, restarted... Archive is still there.
and set up to use the Archives folder on the account. ?
Suggest you uncheck checkbox 'Keep message archives in'
Then try this:
Help > Trounbleshooting Information under 'Application Basics' - half way - Profile folder - Click on 'Open Folder'
A new window opens showing the contents of your profile name folder.
Exit Thunderbird now.
Click on 'Mail' account to see contents click on pop mail account name fodler to see contents. Delete the 'Archives' file and the 'Archives.msf' file and also the 'Archives.sbd' folder of you see one.
then start Thunderbird Check to see if Archives folder has gone. REport back on results.
",pls5116,false,0,0,https://support.mozilla.org/questions/1420702 1596932,1420702,2023-08-11 09:54:40 -0700,2023-08-11 09:54:40 -0700,If this is a pop account then it is likely you have a setting to use it.
Then try this:
A new window opens showing the contents of your profile name folder.
then start Thunderbird Check to see if Archives folder has gone. REport back on results.
,Toad-Hall,false,0,0,https://support.mozilla.org/questions/1420702 1596665,1420702,2023-08-10 05:27:28 -0700,2023-08-10 05:27:28 -0700,"Thanks, but I am not concerned about space. to me it is a visual annoyance that serves no apparent purpose
OK, then how can I Hide it?
It takes up no space and any attempt to remove it could compromise integrity of Thunderbird.
,davidsk,false,0,1,https://support.mozilla.org/questions/1420702 1596503,1420704,2023-08-09 09:32:57 -0700,2023-08-09 09:32:57 -0700,This issue relates to your email provider. I suggest you check there to see status of the alias.
,davidsk,false,0,1,https://support.mozilla.org/questions/1420704 1596743,1420710,2023-08-10 11:59:40 -0700,2023-08-10 11:59:40 -0700,"sfhowes, that did it! thanks much.
",mailforjdk,false,0,0,https://support.mozilla.org/questions/1420710 1596510,1420710,2023-08-09 09:57:32 -0700,2023-08-09 09:57:32 -0700,"Settings/General, Config. editor, toggle mail.delete_matches_sort_order to true.
",sfhowes,false,1,0,https://support.mozilla.org/questions/1420710 1596528,1420714,2023-08-09 10:44:28 -0700,2023-08-09 10:44:28 -0700,"Nothing personal, and thank you for the donation. Just click settings>general and untick the start page.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420714 1596547,1420717,2023-08-09 12:58:15 -0700,2023-08-09 12:58:15 -0700,What @christ1 said was that 'settings' replaces 'options'. Options as a menu item no longer exists.
,davidsk,false,0,0,https://support.mozilla.org/questions/1420717 1596534,1420717,2023-08-09 11:51:45 -0700,2023-08-09 11:51:45 -0700,"There is no ""option"" tab under 'Settings'.
",shaya4,false,0,0,https://support.mozilla.org/questions/1420717 1596525,1420717,2023-08-09 10:35:24 -0700,2023-08-09 10:35:24 -0700,It's now called 'Settings'.
,christ1,false,0,0,https://support.mozilla.org/questions/1420717 1596530,1420722,2023-08-09 10:56:21 -0700,2023-08-09 10:56:21 -0700,"Post a screenshot. It sounds like the authentication window that appears when the authentication method for an account is OAuth2, as it is for Yahoo, AOL, outlook.com etc. Check the server settings for authentication method, and accept cookies in TB Settings/Privacy & Security, as this is required for OAuth2.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420722 1597189,1420723,2023-08-12 09:53:15 -0700,2023-08-12 09:53:15 -0700,"I'm please your system is now working. And we appreciate your desire to donate. This URL provides, at bottom of page, the necessary info for donating by check. https://www.thunderbird.net/en-US/donate/#check Thank you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420723 1597184,1420723,2023-08-12 09:29:03 -0700,2023-08-12 09:29:03 -0700,"Good afternoon, David,
It's just after noon, Florida time. I did a folder transfer from this Win 7 PC of the 'thunderbird' folder in appdata\roaming to my thumb drive again this morning. Then went to the Win 10 PC, and reversed the process. When I opened (the latest downloaded version of) Thunderbird, ALL of my 4 accounts appeared in tact and from what I can tell, fully complete with ALL the stored e-mails. So, for whatever magical reason, this time the transfer process seems to have worked.
But, there is one caveat. I tried to open & make THIS reply using Thunderbird on the Win 10 PC instead of the Win 7 PC, but it failed. While I DID NOT get the Gmail window that I've discussed with you in the past, I did get the FIREFOX account screen. OK!. I typed in my main e-mail address, the one that you recognize, and when the screen updated, asking for my password, I entered it as I have it on paper. I tried several times, but kept getting the 'wrong password' message. After several attempts, the system times out ... I had to wait 15 minutes. I will try again in a short while, but it seems that for the most part, THUNDERBIRD is working properly on the Win 10 PC. So, I would say that we can close this thread. I appreciate your help immensely, and will send out a check as soon as I locate the MOZILLA mailing address. Again, THANK YOU VERY MUCH!!!! k.t.
",KARL_TAUSCHEN,false,0,0,https://support.mozilla.org/questions/1420723 1596705,1420723,2023-08-10 09:39:01 -0700,2023-08-10 09:39:01 -0700,"David,
First, let me explain a logistics situation here. The WIN 10 PC is on a desk in our den. Temporarily, the WIN 7 PC is set up on the dining room table, so I have to go forth & back when dealing with this issue. Second, I opened Account Settings and Settings on this WIN 7 PC, jotted down all the particular settings. Everyone for all 4 e-mail addresses is exactly the same, EXCEPT for the actual e-mail address & the name assigned to the accounts. They are all OAuth2, all 995, all SSL/TLS, all SMTP port 465. Then I went to the WIN 10 PC, and opened the Settings and Account Settings. All these settings are IDENTICAL to the list I made from the 7 PC.
So, thinking that there may be a file corruption somewhere in the Thunderbird folder, I went to CCLEANER, used their 'Uninstall' utility, and uninstalled Thunderbird. Then I opened FIREFOX, got the link for THUNDERBIRD download and processed it to completion. I opened THUNDERBIRD, immediately got the Google sign-in screen overlaying the Thunderbird page. My kombi17m showed in their box. Again I typed in the password, as I have done numerous times before, and the screen changed to a Google alert notice that Thunderbird was attempting to access my Gmail account. I clicked OK, and the Thunderbird 'home' page showed.
However, despite this seeming to be normal, I noticed in the left side column, now I have TWO incidences of the 17mkombi address, so this is one more aggravation. I found no place in the Settings or Account Settings where I can delete one of these. Furthermore, my other 3 e-mail addresses are not showing. As a final test/check, I opened the Settings & Account Settings for the 17mkombi on the Win 10 PC for the purpose of checking and comparing the connection settings with my list. All of them are exactly identical to the list I made from the 7 PC. So, while the issue with the connection seems to be magically solved, the only remaining problem seems to be WHY the other 3 accounts are not showing properly. I believe I have it written down someplace the U.S. mailing address for MOZILLA. After all of these exchanges over a period of several months, it's time for me to send a check in thanks for the assistance.
This is the right thing to do. THANK YOU!!!! k.t. P.S. I didn't try to make screen copies to send to you since these exchanges are being done on the WIN 7 PC, and I would have to do a screen shot on the 10, then save the file, put it on a thumb drive, bring it here, and attach it to one of these exchanges. VERY laborious in my opinion.
",KARL_TAUSCHEN,false,0,0,https://support.mozilla.org/questions/1420723 1596682,1420723,2023-08-10 07:21:23 -0700,2023-08-10 07:21:23 -0700,I only requested screenshots of the account giving password problems. Let us know also if there were inconsistencies in the other accounts.
,davidsk,false,0,0,https://support.mozilla.org/questions/1420723 1596669,1420723,2023-08-10 06:13:57 -0700,2023-08-10 06:13:57 -0700,"Hello David,
First, THANK YOU for your reply. Also, PLEASE do not apologize for this ongoing situation. I'm in a suburb of Tampa, FL; you're located somewhere else far from here. I understand this. Despite my long career in computer technology & programming, WINDOWS has always been an enigma to me ever since MICROSOFT flooded the PC market with free copies of Windows 3.1 back in the early 1980s. OK, so all this aside, please also understand a couple other basic points. On this WIN 7 PC, I have NO problems automatically opening my 4 e-mail accounts WITHOUT having to enter any passwords while using
T-BIRD (102. ....). I can also go directly to the Google/Gmail software (through FIREFOX) to clear out the Sent e-mails, since on some of my four addresses, they are not automatically deleted, and so I do this manually. WHY this is the case, I have no idea ... all my addresses were set up as POP3 accounts, and according to the setup data, all of them have exactly the same SMTP in & out settings.
When I downloaded THUNDERBIRD onto the WIN 10 PC, I went to the address setup screen, and entered all the data exactly as it appears for the 17mkombi address as it appeared in the WIN 7 setup. I did exactly what you suggested several e-mails ago ... I COPY the Thunderbird folder on this WIN 7 PC to a thumb drive (it is about 5 GB size), and then I COPY the file on the thumb drive to the THUNDERBIRD folder on the WIN 10 PC. While I do not fully understand all these protocol acronyms, I will write down your most recent instructions, go to the WIN 10 PC, and validate that the date present there is EXACTLY what you have defined above. I assume that when you ask for screen shots, you're speaking about the existing ones that are here on the WIN 7 PC, or mot? You might have to explain this more clearly.
THANK YOU. k.t.
",KARL_TAUSCHEN,false,0,0,https://support.mozilla.org/questions/1420723 1596538,1420723,2023-08-09 12:16:11 -0700,2023-08-09 12:16:11 -0700,"Hi, again. let's clarify where you are. My inference is that you successfully moved the profile and the accounts are there. Our prior problem was in having one problem to focus on. You mention having multiple accounts, but only one shows. And you mention that Google prompts for a password and says it is incorrect. I think you indicated four accounts?
First, please review and confirm that there are an equal number of SMTP servers for each account and that each account's SMTP server is unique (both using same email id). The authorization code must be OAUTH2 for both. Connection security should be SSL/TLS for both. Incoming port 993 and SMTP port 465. Second, please post a screenshot of the incoming server setup and the SMTP server setup of the account that is giving password problem. We don't need to see the email address, so long as you are using the full address (e.g., karl@gmail.com, not just karl). Third, please review settings>privacy and security. Click savedpasswords and then showpasswords. Since the gmail accounts are not working, I suggest you highlight all rows of gmail accounts and delete them. That will reset TB so that future attempts for gmail retrieval will prompt for the password. That should give a head start. I regret that this has taken so long.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420723 1596752,1420725,2023-08-10 12:53:40 -0700,2023-08-11 14:08:15 -0700,I realised other email programs send in the background so I used mailnews.show_send_progress false mailnews.sendInBackground true offline.send.unsent_messages 1 hasnt speeded it up but now I dont have to see it happening.
,mcwoozle,false,0,0,https://support.mozilla.org/questions/1420725 1596533,1420728,2023-08-09 11:50:13 -0700,2023-08-09 11:50:13 -0700,Também já desativei o firewall e antivirus e nao funcionou
,elves,false,0,0,https://support.mozilla.org/questions/1420728 1596591,1420730,2023-08-09 16:42:19 -0700,2023-08-09 16:42:19 -0700,"Try this: click the Action drop-down for docx files in the Files & Attachments section, Use other..., then Browse... to the Word executable, e.g. word.exe. Restart TB and see if docx attachments open. The attached picture shows the dialog with TB 102, but in TB 115 it is clipped at the bottom.
See also https://support.mozilla.org/en-US/questions/1420082
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420730 1596554,1420731,2023-08-09 13:26:03 -0700,2023-08-09 13:26:03 -0700,Puzzling. i also use 1.1.1.1 with 115 and no problems. Only difference I can note is that I set via PC and you set via router. I defer to others on the possibilities.
,davidsk,false,0,0,https://support.mozilla.org/questions/1420731 1596864,1420737,2023-08-11 05:02:30 -0700,2023-08-11 05:02:30 -0700,"Thanks for sharing. I'm glad it works. Yes, I also copy my profile regularly. It's the safest approach.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420737 1596713,1420737,2023-08-10 10:03:05 -0700,2023-08-10 10:03:05 -0700,"Thanks for your input. OAuth2 is not the issue, that's been setup for years. This is some kind of malicious bug inserted in my TB profile, only effected the yahoo login. Don't know where it came from but it is gone now. I fixed it by copying my TB profile from my laptop and renaming it to the desktop TB profile. I recommend everyone make a backup of their working TB profile in case something breaks so it can be restore.
",dwebster55,false,0,0,https://support.mozilla.org/questions/1420737 1596586,1420737,2023-08-09 16:05:06 -0700,2023-08-09 16:05:06 -0700,"See https://support.mozilla.org/en-US/questions/1420722
Use the account, not an app, password in the OAuth window.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420737 1596565,1420737,2023-08-09 14:22:12 -0700,2023-08-09 14:22:12 -0700,"You may be right, but Yahoo requires a different password when using an email client and requires OAUTH2 authentication. This URL may assist: https://help.yahoo.com/kb/SLN15241.html and it may prove irrelevant, but I suggest checking.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420737 1596588,1420738,2023-08-09 16:10:02 -0700,2023-08-09 16:10:02 -0700,email provider would be yahoo for at&t. Anything else you need to know?
,bevans75,false,0,0,https://support.mozilla.org/questions/1420738 1596564,1420738,2023-08-09 14:20:13 -0700,2023-08-09 14:20:13 -0700,"It might help if you provide more information, such as the email provider. Thank you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420738 1596587,1420740,2023-08-09 16:08:35 -0700,2023-08-09 16:08:35 -0700,View/Folders/Folder Pane Header toggles the header on and off.
,sfhowes,false,0,0,https://support.mozilla.org/questions/1420740 1596585,1420749,2023-08-09 16:02:01 -0700,2023-08-09 16:02:01 -0700,"Is your account free or paid? I believe only paid accounts allow IMAP, POP and SMTP access.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420749 1596680,1420750,2023-08-10 07:11:27 -0700,2023-08-10 07:11:27 -0700,"Check server settings carefully for accounts 1 and 3. If they are each unique, then the issue of messages appearing in both may be happening due to an online account setting to forward messages from one of those to the other.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420750 1596747,1420756,2023-08-10 12:23:06 -0700,2023-08-10 12:23:06 -0700,Is there a web interface where you can further confirm the account credentials ? Contact the provider and confirm this first before attempting again in Thunderbird.
,fab2,false,0,0,https://support.mozilla.org/questions/1420756 1596594,1420759,2023-08-09 16:47:01 -0700,2023-08-09 16:47:01 -0700,"You must have 6 smtp servers which differ only in the User Name field, and then point each account to the corresponding smtp:
https://support.mozilla.org/en-US/questions/1350593
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420759 1596748,1420764,2023-08-10 12:25:28 -0700,2023-08-10 16:52:34 -0700,"This page seems to list ""old bigpond settings"": https://www.telstra.com.au/support/email/imap-pop-smtp-mail-server-settings
Perhaps it's changed recently.
Contact the provider and make sure credentials, server settings and ports are good before attempting again in Thunderbird.
",fab2,false,0,0,https://support.mozilla.org/questions/1420764 1596657,1420768,2023-08-10 04:36:42 -0700,2023-08-10 04:36:42 -0700,"You didn't say what version you are using. Try this: click the 'write' button and then click 'view>toolbars and see if there is an option such as composition toolbar. IF so, check it. That should restore the send button. If in the write pane you do not see a menu bar with 'view' option, press the Alt key and it should appear.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420768 1596614,1420771,2023-08-09 21:41:43 -0700,2023-08-09 21:41:43 -0700,"OK. Found ""repair folder"" and that fixed it.
",illroute66,false,0,0,https://support.mozilla.org/questions/1420771 1596723,1420777,2023-08-10 10:31:51 -0700,2023-08-10 10:31:51 -0700,"Recommended reading: https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420777 1596621,1420777,2023-08-09 23:54:41 -0700,2023-08-09 23:55:56 -0700,to be dleted
,NotSven,false,0,0,https://support.mozilla.org/questions/1420777 1596651,1420780,2023-08-10 02:48:46 -0700,2023-08-10 02:48:46 -0700,Puoi spiegare meglio?
,@next,false,0,0,https://support.mozilla.org/questions/1420780 1597157,1420783,2023-08-12 07:08:00 -0700,2023-08-12 07:08:00 -0700,"Error message translated to English: A non-overwriteable TLS error has occurred. Handshake error occurred, or probably the TLS version or certificate used by the server is out of date.
re :Checked my IMAP settings but they are correct.
I've never heard of feltkamp as a server. What are the server settings? Who is your ISP ? OR is this a personal website domain being hosted that provides an email address? If yes, who hosts the website ?
Generally IMAP incoming uses the following secure settings:
Just had another thought - have you switched on a VPN ? If yes, then switch it off to test whether it is the problem.
Also check your Firewall - Thunderbird needs to be an allowed program othwise it may get blocked.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1420783 1596722,1420786,2023-08-10 10:28:31 -0700,2023-08-10 10:28:31 -0700,"See https://support.mozilla.org/en-US/questions/1420819
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420786 1596721,1420787,2023-08-10 10:27:22 -0700,2023-08-10 10:27:22 -0700,"Try deleting the repeating messages from webmail, and empty webmail Trash and Spam/Bulk/Junk.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420787 1596720,1420788,2023-08-10 10:24:38 -0700,2023-08-10 10:24:38 -0700,"Delete the old password in Settings/Privacy & Security, Saved Passwords, check that the server settings are as given here, accept cookies in TB Settings/Privacy & Security, restart TB, enter the new account password in the OAuth window to allow TB access.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420788 1596966,1420790,2023-08-11 13:10:29 -0700,2023-08-11 13:10:29 -0700,"Some mail services might show sporadic downloading if the time between checks is too low, which is not easy to define. You should find out fairly soon if it makes any difference.
I don't think the version of Windows matters, but the brand of antivirus or other security software might have an impact if it's interfering with TB. As a general rule, the TB profile should be excluded from AV scanning, and AV scanning of secure connections should be disabled.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420790 1596836,1420790,2023-08-11 00:31:51 -0700,2023-08-11 00:31:51 -0700,"I changed the frequency to 10 minutes, let's see what happens. Why would that make a difference?
And yes, it's a POP3 account.
I don't know if it makes a change, but I am using Windows 7.
",arturpires1,false,0,0,https://support.mozilla.org/questions/1420790 1596719,1420790,2023-08-10 10:19:36 -0700,2023-08-10 10:19:36 -0700,Does it make any difference if you change the frequency to 10 mins.? Is this a POP account? Most IMAP accounts download to TB as soon as messages arrive at the server.
,sfhowes,false,0,0,https://support.mozilla.org/questions/1420790 1596678,1420791,2023-08-10 06:58:54 -0700,2023-08-10 06:58:54 -0700,Köszönöm a segítséget!
,szabopeter,false,0,0,https://support.mozilla.org/questions/1420791 1596663,1420791,2023-08-10 05:12:35 -0700,2023-08-10 05:12:35 -0700,"Kedves Péter!
Erre való az archiválás funkció. Ez a súgóleírás hozzá: Archived Messages (hamarosan lesz majd magyarul is). Használj hozzá egy helyi mappát, és akkor nem foglalja a helyet a kiszolgálón. Viszont vedd figyelembe, hogy így neked is kell gondoskodnod a fontos levelek biztonsági mentéséről.
Ha automatizált archiválásra is szükséged lenne, akkor ahhoz vannak különféle kiegészítők, de ezeket nem ismerem annyira, így nem tudok konkrétat javasolni.
Üdv, Balázs
",meskobalazs,false,1,0,https://support.mozilla.org/questions/1420791 1596718,1420793,2023-08-10 10:16:48 -0700,2023-08-10 10:16:48 -0700,"The key is to filter after junk classification (see picture).
https://support.mozilla.org/en-US/questions/1139797#answer-919430
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420793 1596728,1420797,2023-08-10 11:02:53 -0700,2023-08-10 11:02:53 -0700,"If you post much more information, someone here may be able to assist, info such as name of email provider, explicit wording in error messages, screenshot of server settings, whether POP or IMAP, plus some history (such as whether the account ever worked or if it is new). Thank you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420797 1597704,1420807,2023-08-15 02:38:59 -0700,2023-08-15 02:38:59 -0700,"After an update I now have an option under ""Language&Appearance""/""Hide system title bar"" that hides/shows the native window decorations.
",daniel-r.schmidt,false,0,0,https://support.mozilla.org/questions/1420807 1597690,1420807,2023-08-15 00:13:31 -0700,2023-08-15 00:13:31 -0700,"Reading the discussion it seems that -- at least -- the current implementation is going to be extended. So, thanks for the pointers and your kind reply!
",daniel-r.schmidt,false,0,0,https://support.mozilla.org/questions/1420807 1597060,1420807,2023-08-11 20:32:34 -0700,2023-08-11 20:32:34 -0700,"All I can do is refer you to this discussion. https://thunderbird.topicbox.com/groups/beta/T1e491c1adeb509bf-M4c94be1d8be1017f0978c49f/will-i-be-able-to-hide-the-unified-toolbar
There is the feedback forum https://connect.mozilla.org/ which may be more purposeful that filing a bug as the product designed ui guy does not appear to see an issue.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420807 1596706,1420812,2023-08-10 09:41:19 -0700,2023-08-10 09:41:19 -0700,View/Today Pane/Show Mini-Month. Press Alt if the Menu Bar with View is hidden.
,sfhowes,false,0,0,https://support.mozilla.org/questions/1420812 1596690,1420812,2023-08-10 08:04:36 -0700,2023-08-10 08:04:36 -0700,Correction - in version 115. Not 116.
,yosukematsumura,false,0,0,https://support.mozilla.org/questions/1420812 1596703,1420817,2023-08-10 09:31:21 -0700,2023-08-10 09:31:21 -0700,"Start in normal mode, disable hardware acceleration in Settings/General, restart TB, and see if the blocks reappear.
If the blocks prevent the change, there is a way to do it with TB closed.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420817 1596701,1420819,2023-08-10 09:25:05 -0700,2023-08-10 09:25:05 -0700,"This bug is expected to be fixed in 115.1.1 released Aug. 14.
https://bugzilla.mozilla.org/show_bug.cgi?id=1843628
In the meantime, try printing after View/Message Body As is Simple HTML.
",sfhowes,false,1,0,https://support.mozilla.org/questions/1420819 1596702,1420820,2023-08-10 09:28:22 -0700,2023-08-10 09:28:22 -0700,"tpr.kifa said
Since the latest update (August 3, 2023 - version 102.14.0), I have not been able to receive or send email from my Google (gmail) account. After restarting and logging back into the account, the messages download and a message appears that a new message has been received, but I still cannot send an email. I am attaching a screenshot of the message that appears every time I try to send an email. When I try to enter my password, I get a message that the password is invalid even though it is the only password used with this account. Translated with www.DeepL.com/Translator (free version)
What are the smtp settings? They should be: smtp.gmail.com, port 465, SSL/TLS, OAuth2 authentication, User Name = email address.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420820 1596893,1420821,2023-08-11 07:18:01 -0700,2023-08-11 07:18:01 -0700,"My thanks to both sfhowes and christ1 for their responses. I didn't see the post in Bugzilla because I searched for ""header pane"", so thanks for pointing it out. And I had never heard of Betterbird. I will check that out.
",s.fuld,false,0,0,https://support.mozilla.org/questions/1420821 1596740,1420821,2023-08-10 11:44:45 -0700,2023-08-10 11:44:45 -0700,"The lines have been restored in Betterbird 115. https://betterbird.eu/releasenotes/index.html
",christ1,false,0,0,https://support.mozilla.org/questions/1420821 1596732,1420821,2023-08-10 11:21:50 -0700,2023-08-10 11:21:50 -0700,"No, the UX designers have decided to remove the lines, for now:
https://bugzilla.mozilla.org/show_bug.cgi?id=1829470
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420821 1597047,1420825,2023-08-11 19:40:40 -0700,2023-08-11 19:40:40 -0700,"Your last picture should have the full email address (user@bresnan.net) for the User Name, the authentication method = normal password, and the connection security = STARTTLS.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420825 1597037,1420825,2023-08-11 18:35:14 -0700,2023-08-11 18:35:14 -0700,"Sorry to be so technically inept. I tried using different descriptions.....(a. b. c.) no change
The two emails with charter, have different email addresses, but both accounts use the same password. (not sure if that information helps)
I tried deleting all but one smtp account Changed one thing, but still cannot send email on Thunderbird.
When I used 2mtl-bresnan.net (as the only smtp account) I get prompted for a password, I put in the password and I get the log in to server failed notice.
Same result when I use 2mntl-bresnan.net as the only account
When I used the 2mtl-bresnan.net-mobile.charter.net as the only account, I get the message sending notice, (no prompt for password) but nothing happens, it just locks up. (Same with 2mntl-bresnan.net-mobile.charter.net)
I tried a second time and I get an immediate message that the message has failed, and another time I get the message that Thunderbird is currently sending a message wait? nothing happens. One notice said message sent blue line 100%, but then locked up and the message did not get sent.
I also tried everyone with starttls and normal password, didn't help. The last image is how my page is set up right now.
I don't really NEED more than one account to send emails (if that helps?)
Thank you for telling me about the snip function. I have attached the email fail notices (missed a couple) just hoping it helps some.
I really appreciate you trying to help me. I apologize that I'm not more computer literate.
",2mtl,false,0,0,https://support.mozilla.org/questions/1420825 1597004,1420825,2023-08-11 15:41:05 -0700,2023-08-11 15:41:05 -0700,"Since you have multiple accounts with the same provider, you must set up the smtp servers with correct settings and different User Names, and set each account to send on the correct smtp server:
https://support.mozilla.org/en-US/questions/1350593
Use the Windows Snip app to make screenshots and save them to png or jpg format, then add them to a post by clicking the Browse... button below each reply box.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420825 1596996,1420825,2023-08-11 15:01:49 -0700,2023-08-11 15:01:49 -0700,"Sorry, still no change. I am not sure I am competent to send a screen shot. I will try
Sorry, can't figure out how to do that, Can't copy and paste Tried Paint and I can get it there, but I can't copy and paste to this site. Following is a description of what I have on the screen.
Top of page
Outgoing Server (SMTP) Settings
When managing your identities you can use a server from this list by selecting it as the outgoing server (SMTP), or you can use the default server from this list by selecting use default server.
The following is in a large rectangular box. On the left hand side of the box it has buttons for
Add Edit Remove Set default
I have selected the settings you gave me as default. Below is the entire contents of the rectangular box. This is about the best I can do.
2mtl-mail.bresnan.net-mobile.charter.net (default)'
",2mtl,false,0,0,https://support.mozilla.org/questions/1420825 1596969,1420825,2023-08-11 13:16:16 -0700,2023-08-11 13:16:16 -0700,"2mtl said
Sorry, didn't change anything. Two additional pieces of information. Under Description there is nothing. <not specified> (don't know if that is needed or not) Under server name it shows mobile.charter.net
The Description has no effect on smtp performance - it's for distinguishing multiple smtp servers.
In the large box on the top it shows my email name-bresnan.net-mobile.charter.net don't know if that makes a difference or not? Thank you for your help. Will
Not sure what this is - post a screenshot.
As a test, try the same settings for mobile.charter.net on 587, but with connection security = none and authentication = password, transmitted insecurely.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420825 1596868,1420825,2023-08-11 05:18:00 -0700,2023-08-11 05:18:00 -0700,"Sorry, didn't change anything. Two additional pieces of information. Under Description there is nothing. <not specified> (don't know if that is needed or not) Under server name it shows mobile.charter.net
In the large box on the top it shows my email name-bresnan.net-mobile.charter.net don't know if that makes a difference or not? Thank you for your help. Will
",2mtl,false,0,0,https://support.mozilla.org/questions/1420825 1596727,1420825,2023-08-10 11:00:55 -0700,2023-08-10 11:00:55 -0700,"For the outgoing smtp, try mobile.charter.net on 587, STARTTLS, normal password, User Name = email address.
https://www.spectrum.net/support/internet/mobile-email-setup
Tools/Account Settings, Outgoing Server (SMTP) at bottom of left pane.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420825 1597194,1420828,2023-08-12 10:06:04 -0700,2023-08-12 10:06:04 -0700,"re :One of our users' Thunderbird installations was recently updated from version 102.2.2 to 115.0.1.
Currently Thunderbird is not auto updating from 102.13.1 to Supernova 115.1.0 If you were using 102 eg: 102.13.1 thunderbird will auto update to 102.14.0 Version 115.1.0 release is only available as a separate new download and installation - not as an update. https://www.thunderbird.net/en-US/thunderbird/115.1.0/releasenotes/
If the user got a message to update to 115.1.0 then that computer is using a Software updater program which detected something new available on Thunderbird new download website. It was not thunderbird informing of update. User would have had to perform the download and installation. Please make other 'users' aware of this as I have discovered people are generally not aware of this nor do they check the download release notes before choosing to download and install.
On computer: Exit Thunderbird. Access Firewall and make sure Thunderbird is set up as an allowed program.
Using original profile where mail accounts/emails are missing but calendar etc are visible: Have you tried:
Then select 'Inbox' to see if it synchronises with server.
Check the settings are not filtering anything:
Check 'Quick Filter Bar' does not have anything selected - in the new supernova - quick filter items now display a blue strip of colour if they are enabled. Do not rely on the greyish background colour.
Alternative: In Account Settings, remove the mail account Exit Thunderbird and Allow a few moments for background processes to complete. Start Thunderbird. As it has no mail accounts it should ask to create new account. Create account.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1420828 1596726,1420830,2023-08-10 10:51:15 -0700,2023-08-10 10:51:15 -0700,"If you're careful and comfortable with managing profiles, multiple versions of TB can be run with separate profiles on the same computer. All releases are available here. Run the installer and store the program in a separate folder under Program Files, choose Advanced setup and do not set it as the default mail app, and do not run at the end of the install. Launch Profile Manager from the Run dialog (Winkey+R), e.g. C:\Program Files (x86)\Thunderbird v15\thunderbird.exe -p
Create a new profile with a distinct name, e.g. TB15. In the new profile, import from Eudora as before. The import will, I expect, create folders under Local Folders with the Eudora mail. Close TB, open the profile folder, and look in the Mail/Local Folders subfolder for the mbox files, the large files with no extension, named after folders. Copy the mbox files to the Mail/Local Folders location of the current TB, 102 or 115, renaming them if necessary. Start the current TB and you should see the folders under Local Folders in the Folder Pane.
",sfhowes,false,1,0,https://support.mozilla.org/questions/1420830 1596873,1420832,2023-08-11 06:11:13 -0700,2023-08-11 06:11:13 -0700,"Thank you very much sfhowes.
That sorted me out!
Really appreciate this!
Best wishes,
Ray
",Ray007,false,0,0,https://support.mozilla.org/questions/1420832 1596734,1420832,2023-08-10 11:25:09 -0700,2023-08-10 11:25:09 -0700,"What do you have for View/Message Body As? Anything other than Original HTML will not display remote images, and if 'Allow remote...' is unchecked, the default, the option bar will appear.
",sfhowes,false,1,0,https://support.mozilla.org/questions/1420832 1596729,1420832,2023-08-10 11:05:14 -0700,2023-08-10 11:05:14 -0700,"P. S. - My Privacy Setting is set to: ""Allow remote content in messages""
",Ray007,false,0,0,https://support.mozilla.org/questions/1420832 1596775,1420838,2023-08-10 16:15:51 -0700,2023-08-10 16:15:51 -0700,"Thanks for your rapid reply.
Unfortunately, starting it up in safe mode yields the same result, as previously mentioned. This was also the case with starting it up offline (which I did by first physically disconnecting my ethernet cable).
So for now, I guess, I'll be waiting for the fix.
(As a temporary workaround, I'm logging directly into my email provider through my browser.)
",kukisvoomchor,false,0,0,https://support.mozilla.org/questions/1420838 1596766,1420838,2023-08-10 15:10:54 -0700,2023-08-10 15:10:54 -0700,"Thanks for reporting your issue. This has a fix at https://bugzilla.mozilla.org/show_bug.cgi?id=1841154 but it is not yet available in version 115. I don't know whether any of following will help, but worth a try:
Please let us know how it goes.
",wsmwk,false,0,0,https://support.mozilla.org/questions/1420838 1597379,1420841,2023-08-13 10:21:10 -0700,2023-08-13 10:21:10 -0700,"Maybe it might be useful to know what bug you are talking about. After all, the full email source may not be relevant.
Copy all text 'Ctrl+A' then 'Ctrl+C' and paste 'Ctrl+V' into eg: Notepad You would only want to remove your own email address and your own IP address if all other headers are important to the issue. This only takes seconds.
If headers have nothing to do with what you are talking about - highlight all the section containing headers and use 'Ctrl+X' = cut, then save file as a txt file.
Sorry do not know of any tool. But to be honest, by the time you have set up the tool to operate as specifically as required, it's quicker to edit manually.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1420841 1596754,1420845,2023-08-10 13:08:44 -0700,2023-08-10 13:08:44 -0700,The key term with Google is 'inactive.' Thunderbird is considered a third-party app and you are keeping the account active by using it.
,davidsk,false,0,0,https://support.mozilla.org/questions/1420845 1597462,1420848,2023-08-13 18:10:31 -0700,2023-08-13 18:10:31 -0700,"Elomir2 said
Matt schrieb
Well you might want to contact the add-on author and ask them if they will be updating it for V115Betterbird.eu has this fixed: mail.addressDisplayAuthor Configure address display for mail sender (From): 1 = name, 2 = e-mail, 3 = both mail.addressDisplayRecipients Configure address display for mail recipient (Recipient): 1 = name, 2 = e-mail, 3 = both
So long, and thanks for all the fish!
Jorg is awesome hey. This project gets my time. Betterbird gets my money.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420848 1597333,1420848,2023-08-13 07:10:10 -0700,2023-08-13 07:10:10 -0700,"Matt schrieb
Well you might want to contact the add-on author and ask them if they will be updating it for V115
The author is very willing to update the add-on, but
Due to Supernova changes in Thunderbird, it is no longer possible to manipulate columns from an add-on, even with full privileges. There are proposed changes to re-enable the feature. Until those changes are merged and released, the add-on can't be fixed.(https://addons.thunderbird.net/En-Us/thunderbird/addon/full-address-column/)
Betterbird.eu has this fixed: mail.addressDisplayAuthor Configure address display for mail sender (From): 1 = name, 2 = e-mail, 3 = both mail.addressDisplayRecipients Configure address display for mail recipient (Recipient): 1 = name, 2 = e-mail, 3 = both
So long, and thanks for all the fish!
",Elomir2,false,0,0,https://support.mozilla.org/questions/1420848 1597272,1420848,2023-08-12 19:59:16 -0700,2023-08-12 19:59:16 -0700,"Well you might want to contact the add-on author and ask them if they will be updating it for V115 as it is clearly not an option for V115 Looking over the relevant bug, I do not think anything is going to happen quickly.
https://bugzilla.mozilla.org/show_bug.cgi?id=1817682
",MattAuSupport,false,0,1,https://support.mozilla.org/questions/1420848 1597818,1420851,2023-08-15 15:54:19 -0700,2023-08-15 15:54:44 -0700,"Para diagnosticar problemas en Thunderbird, prueba una de las siguientes soluciones:
I very much appreciate your taking the time to help me with this situation. As it turns out, the problem was with xfinity and has now been resolved. Again, thank you for your time.
",bigred51,false,0,0,https://support.mozilla.org/questions/1420857 1596972,1420857,2023-08-11 13:20:12 -0700,2023-08-11 13:20:12 -0700,"Make sure you've enabled access by 3rd-party apps:
https://www.xfinity.com/support/articles/third-party-email-access
and have the correct server settings:
https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420857 1596946,1420857,2023-08-11 10:50:59 -0700,2023-08-11 10:50:59 -0700,"Yes, this is with an Xfinity/Comcast account.
",bigred51,false,0,0,https://support.mozilla.org/questions/1420857 1596783,1420857,2023-08-10 17:16:45 -0700,2023-08-10 17:16:45 -0700,Is this with an Xfinity/Comcast account?
,sfhowes,false,0,0,https://support.mozilla.org/questions/1420857 1597449,1420858,2023-08-13 16:36:35 -0700,2023-08-13 16:36:35 -0700,"sfhowes,
This is a good illustration of why us tech semi-literates need expert input . . . and thanks again.
Let me go look at the settings and think about the implications. That might be a way to avoid having to do a changeover like a 10-alarm fire, all in a heated rush.
One thing: Maybe it is clear on the gmail webmail settings, but does a sender know about the reroute, or does he/she think it is still the way it always was, and when someone receives an email sent this way, does it still have the original email address showing?
",Arvidd,false,0,0,https://support.mozilla.org/questions/1420858 1597448,1420858,2023-08-13 16:28:10 -0700,2023-08-13 16:28:10 -0700,"You can always go to gmail webmail settings and have it collect mail to the sbcglobal account, and also make the sbc account a 'send as' account which sends from TB through the gmail smtp, without gmail substituting the gmail account. But that might be more complex than you wish.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420858 1597447,1420858,2023-08-13 16:23:48 -0700,2023-08-13 16:23:48 -0700,"sfhowes,
I'll try the secure mail key, as you have helped me to understand it.
I brought up gmail only because I'm wondering if simply hauling down the flag and surrendering might be easier in the long run. I know gmail works, because I have two accounts with it that have run through Thunderbird with never a problem. I've just had this other email address much longer, which means changing it would involve informing everyone plus a whole bunch of email address changes to the accounts listed on my alphabetical index of online accounts.
Thanks again.
",Arvidd,false,0,0,https://support.mozilla.org/questions/1420858 1597445,1420858,2023-08-13 16:14:53 -0700,2023-08-13 16:14:53 -0700,"A secure mail key is just a strong password. Follow the directions on the link in my previous reply and use the key in TB where you would normally use the account password.
A gmail account will work in TB if it's set up correctly, but you started this topic about the inability to send from your AT&T account over the twc smtp.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420858 1597444,1420858,2023-08-13 16:10:47 -0700,2023-08-13 16:10:47 -0700,"The answer is yes, except I don't have a ""secure mail key,"" if you're referring to one of those usb-like devices used for 2FA, but just regular password. (I got one of those keys the other day but have not used it yet for anything.) I didn't know that ""send"" wouldn't work from the outbound.att.net server until I tried it awhile ago, because it originally failed suddenly from mail.twc.com.
I guess I'll try the new profile test and report the result, but all of this seems unduly onerous for a dumb email account. Would Gmail email be less subject to this sort of thing, do you know?
Thanks again.
",Arvidd,false,0,0,https://support.mozilla.org/questions/1420858 1597441,1420858,2023-08-13 15:59:53 -0700,2023-08-13 15:59:53 -0700,"So, you are saying you can't send from the sbcglobal account through outbound.att.net, 465, SSL/TLS, normal password, with the same secure mail key that works with inbound.att.net, 995, SSL/TLS, normal password?
To avoid confusion, you might try a test by adding the account to a new profile, with AT&T settings. Help/Troubleshooting Info, about:profiles, to create and launch profiles.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420858 1597440,1420858,2023-08-13 15:54:08 -0700,2023-08-13 15:54:08 -0700,"sfhowes,
More information---thank you.
As it happens, receiving emails on that XXXXXX@sbcglobal.net address never was interrupted, probably because the inbound server is inbound.att.net. Emails continue to arrive, but now, when using ""Reply"" to answer an email to that address, I must change the ""From"" address to an alternative Gmail address and then enter my XXXXX@sbcglobal.net address in an added ""Reply-to"" field. This minimizes the confusion for those receiving emails from me.
It is difficult to understand why the send function suddenly evaporated. I've seen comments on a couple of gripe sites where allegations of flaky service are asserted, perhaps due to growth of Charter/Spectrum beyond its ability to handle it. I have no idea if this has any validity.
This is most frustrating.
",Arvidd,false,0,0,https://support.mozilla.org/questions/1420858 1597437,1420858,2023-08-13 15:37:36 -0700,2023-08-13 15:37:36 -0700,"An account with a given provider should work on any ISP's network. You might have been able to send from an sbcglobal account through the twc/Spectrum smtp server, but I don't see how you could receive mail on that account without having a working connection to AT&T servers, and if that's the case, it would make more sense to send through AT&T servers as well. As far as I know, Spectrum and AT&T are separate entities.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420858 1597433,1420858,2023-08-13 15:01:26 -0700,2023-08-13 15:01:26 -0700,"sfhowes,
Thanks for the response.
I probably don't understand exactly how all of this works, but I departed AT&T for Spectrum as my ISP over a year ago, leaving me with no account there but retaining an email address that continued to function as before, only through Spectrum, using the settings I reported earlier.
To be sure I wasn't missing something besides whatever I'm missing, I tried the AT&T settings specified on the web page you linked. It doesn't work, probably because I no longer have an account at AT&T. But my Spectrum account handled this email address just fine for over a year.
So is that @sbcglobal.net not supposed to work except through AT&T? If so, I wonder how it did just fine all these months.
",Arvidd,false,0,0,https://support.mozilla.org/questions/1420858 1597430,1420858,2023-08-13 14:35:16 -0700,2023-08-13 14:35:16 -0700,"If your account is with sbcglobal, you shouldn't be using twc servers, but the ones for AT&T accounts:
https://www.att.com/support/article/dsl-high-speed/KM1010523/
Be sure to create a secure mail key and use that in TB instead of the account password.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420858 1597420,1420858,2023-08-13 12:57:07 -0700,2023-08-13 12:57:07 -0700,"Toad-Hall,
Thanks for jumping in.
1. Yes, Spectrum is my ISP.
2. The email address is XXXXXXX@sbcglobal.net.
",Arvidd,false,0,0,https://support.mozilla.org/questions/1420858 1597373,1420858,2023-08-13 09:53:30 -0700,2023-08-13 09:53:30 -0700,"re :I wound up liking AT&T even less when I was using it, finally having reached my limit. Right then, Spectrum was offering a heck of a deal, which I held my nose and took.
Spectrum is therefore your ISP.
re :2. I haven't had an AT&T account for over a year, but this email address is still active
Are you talking about an email address that ends like this '@att.net' ? What comes after the @ in the email address ?
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1420858 1597082,1420858,2023-08-11 22:01:03 -0700,2023-08-11 22:01:03 -0700,"Matt,
I much appreciate your response.
I pulled up that other support topic you linked, read it carefully, but don't quite entirely understand what I'm reading. Sadly, I am not techy enough always to comprehend these things fully, not knowing, for example, what a ""cypher"" is (unfortunately, what is obvious to one is not obvious to another--until of course it becomes obvious).
I guess the big question is: What can I do to resolve this issue? Spectrum is about as customer-friendly as nearly all the large corporate outfits these days, which means mind-numbing conversations with ""Bob"" in Bangalore, whose name actually is Ajish and whose English is not idiomatic, whose ""tech support"" abilities are exceedingly limited, and with whom it takes forever to make virtually no progress.
Temporarily, I'm using my Gmail account, run through Thunderbird, to send emails and adding ""reply-to"" to the messages, with my primary email address listed there, the one that suddenly stopped sending using the mail.twc.com server.
As an aside, I don't like Spectrum much at all, but I wound up liking AT&T even less when I was using it, finally having reached my limit. Right then, Spectrum was offering a heck of a deal, which I held my nose and took.
",Arvidd,false,0,0,https://support.mozilla.org/questions/1420858 1597080,1420858,2023-08-11 21:30:01 -0700,2023-08-11 21:30:01 -0700,"Spectrum have apparently made some changes per this topic https://support.mozilla.org/en-US/questions/1420953
given brighthouse, charter and twc appear to be essentially the same server certificate, it may be there is an issue with having compatible cyphers.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420858 1596817,1420858,2023-08-10 22:13:37 -0700,2023-08-10 22:13:37 -0700,"sfhowes:
Thank you for responding.
1. When I made the smtp change (the other characteristics were already in place) you recommended, it wouldn't send in several tries. What happened at each attempt was an endless ""sending"" frame that indicated that sending was in process but never ended.
2. I haven't had an AT&T account for over a year, but this email address is still active and has experience no problems previously. As I mentioned before, it sends fine from webmail.
3. The antivirus application during all of this has been Windows Security.
4. No changes in email settings were made between the last email that sent properly and the onset of the problem.
",Arvidd,false,0,0,https://support.mozilla.org/questions/1420858 1596781,1420858,2023-08-10 17:13:24 -0700,2023-08-10 17:13:24 -0700,"The TWC settings seem to be all over the place, given the 'evolution' from TWC to Charter to Spectrum.
If you change the smtp to mobile.charter.net, 587, STARTTLS, normal password, User Name = email address, does it work? Is this for an AT&T account? What's the antivirus app?
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420858 1596988,1420866,2023-08-11 14:12:21 -0700,2023-08-11 14:12:21 -0700,"Yes, they're the same server, but we often see people using the same email id in multiple SMTP servers.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420866 1596975,1420866,2023-08-11 13:40:12 -0700,2023-08-11 13:40:12 -0700,"I have 3 servers listed as ""Outlook.com (Microsoft) - smtp-mail.outlook.com"". Are they actually different servers even though their names Identical? I have 4 outlook addresses, 3 of them are using the 3 Outlook.com (Microsoft) - smtp-mail.outlook.com servers the 4th is using smpt.office365.com, they seem to be working correctly now. Time will tell.
Thank you for your assistance. If it is still working tomorrow I will mark it as solved.
",rob.1947,false,0,0,https://support.mozilla.org/questions/1420866 1596961,1420866,2023-08-11 12:34:56 -0700,2023-08-11 12:34:56 -0700,"That problem usually happens when the SMTP server for account 2 is the same one as for account 1. My first suggestion is to - review each SMTP server name description to ensure each has a different name - then, go through each account pane to verify that each uses its own SMTP server.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420866 1597547,1420876,2023-08-14 07:15:57 -0700,2023-08-14 07:16:22 -0700,"re :On my webmail is the same , no emails in Sent folder before 03.08.23 :(
If you have an imap mail account then it can only display what is on the server as seen via webmail. As the emails do not exist on server then it is impossible for them to exit in an imap account no matter whether it is Thunderbird, Outlook or EMClient etc. That only explains why you cannot see them in Thunderbird imap account.
Suggest you check to see what is actually in the profile folders, just in case something occured like a new imap account was created so the original still has an old sent file or maybe it created a new sent file and the old original still exists.
First check where the imap account is pointing - what is the profile name and what is the actual name of the account it is using.
This means I can sure where that account is storing mail.
You mention an update, but I'm not sure what version you are running. Currently, Thunderbird is not updating to the new supernova 115* - that can only occur if you download and install it. If you were directed to update to that version then it was not Thunderbird. It means you have updater software program on your computer and it suggested that update not understanding Thunderbird is still updating 102* eg: 102.13.1 updates to 102.14.0
In Thunderbird
A new window opens showing the contents of your profile name folder.
What do you see ?
One of the imap mail account folders will have identical name to the one mentioned in 'Local directory:...' If there are more than one - maybe one has same name but with an additional number do the following.
In the imap account name folder you should see: mbox text files if you are downloading full copies of emails. They are files with same name as folders you see in Folder Pane. These files do not have any extension and they contain emails. Also files with the extension .msf - these are index files used by Thunderbird and they do not contain emails. You may see folders with .sbd extension. they are created when you have subfolders and they may contain mbox files etc.
You are looking for 'Sent' which is likely to be the current file and possibly files of same name with additional number eg: 'Sent-1'.
You can open these 'sent' files using 'Notepad' if size less than 512MB or 'Notepad++' if size less than 2GB. Oldest email will be at the top. Do any of those 'Sent' files have an email at the top which is older than 03.08.23 ?
If No no sent emails older than 03.08.23 : then you will need to see if server has a load of deleted sent emails - check Trash folder OR whether those emails got archived and are now in an 'Archive' folder. If server is a gmail style which uses labels then it may have something like an 'All Mail' folder - so check webmail to see if has that type of folder. It may have sent emails that have no sent label. They just need to have sent label reapplied. Last alternative - do you have a backup of Thunderbird created at an earler date?
IF yes you see sent emails older than 03.08.23 : then do this.
Start Thunderbird Check the 'Local Folders' folder
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1420876 1597482,1420876,2023-08-13 22:12:49 -0700,2023-08-13 22:12:49 -0700,"Hello @Toad-Hall , Thank you very much for the help , but nothing was successful for me . On my webmail is the same , no emails in Sent folder before 03.08.23 :( Any other idea ?
",m.pavlov,false,0,0,https://support.mozilla.org/questions/1420876 1597375,1420876,2023-08-13 10:09:33 -0700,2023-08-13 10:09:33 -0700,"Possible reason - filter is operating, so only a selection is visible. Select 'Sent' folder For Sent folder make sure there are no filters operating. eg: Quick Filter bar - is anything selected - if yes uncheck everything and clear the search. Make sure this is selected
Possible reason emails not on server. Is this an imap mail account ? If yes, logon to webmail account and check the 'Sent' folder on server. Do you see all Sent emails back before 03.08.23. ? If no, then Thunderbird cannot display what does not exist.
If yes, when you logon to webmail account, is the name of the 'Sent' folder actually called 'Sent' or 'Sent Mail' or 'Sent Items' ?
Possible reason wrong folder synchronised or limit on download. In Imap account in Thunderbird
Then check setting:
Check you are downloading full copies:
Thunderbird segue le impostazioni del sistema operativo per i font. L'uso di userChrome.css è sempre possibile ma non è supportato per le ragioni spiegate qui https://support.mozilla.org/it/kb/userChromecss-userChromejs-userContentcss-non-supportati
",@next,false,0,0,https://support.mozilla.org/questions/1420877 1596903,1420878,2023-08-11 08:07:44 -0700,2023-08-11 08:07:44 -0700,"There is no easy way, but these two URLs may help you:
https://support.mozilla.org/en-US/kb/vacation-response
https://support.mozilla.org/en-US/questions/1365388
",davidsk,false,0,0,https://support.mozilla.org/questions/1420878 1597576,1420882,2023-08-14 10:51:39 -0700,2023-08-14 10:51:39 -0700,What is the exact error code? It's not visible in your screenshot.
,christ1,false,0,0,https://support.mozilla.org/questions/1420882 1597095,1420882,2023-08-12 03:11:14 -0700,2023-08-12 03:11:14 -0700,could you copy and paste that URL as text? I can't seem to copy it without errors.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420882 1597114,1420883,2023-08-12 04:10:45 -0700,2023-08-12 04:10:45 -0700,"I have no idea what can cause smart or unified folder to go wrong.
However apart from manually correcting them, you can delete the ""smart folders"" from within the mail folder of your profile with Thunderbird closed to force a complete regeneration of the entire unified folder structure.
You might also want to look at the all folders view unless you specifically used the unified folders in the past. They changes a load of defaults in this new version, not all for the better either in my opinion.
There is also a ""Hide local folders"" option that can make them entirely disappear.
I experimented further and found part of the solution: The trash bin is a so-called search folder. Just like the Inbox it is a dynamically computed collection of messages that can come from multiple other folders. The sources of this dynamic collection appear as subfolders. In my case, there were no subfolders shown. And when I right-clicked the trash bin and went to ""Properties"", the property dialog showed: ""Select the folders to search: 0 folders selected"". In other words, ""Trash"" did not show anything.
The real trash bin is under ""Local Folders"", although it does not appear in the UI.
So what I did is: In the properties dialog of ""Trash"", I clicked the ""Choose"" button (near the right edge). I was offered only one choice: ""Local Folders"", which could be expanded to a list of all its subfolders. And here, the ""Trash"" folder appeared. I selected it by a tick mark and pressed ""OK"". Voila, now my ""Trash"" bin showed one subfolder: ""Local Folders"". All the messages that I had previously deleted and that had disappeared mysterously were now correctly shown in the trash bin. Great! Problem solved.
What remains to be solved is:
Perhaps some Thunderbird guru can comment on that.
",mail@vorstaedt.de,false,1,0,https://support.mozilla.org/questions/1420883 1596872,1420883,2023-08-11 06:08:03 -0700,2023-08-11 06:08:03 -0700,"Thanks, David, for getting back to me so quickly. But no, all my accounts are POP3. But strangely, in TB version 115 my Inbox appears with 3 subfolders: the two Gmail accounts I have and ""Local Folders"", but not the three non-Gmail accounts I have. Isn't that strange?
In addition, I noticed that the Drafts folder has four subfolders: 3 for my non-gmail accounts plus ""Local Folders"". The two gmail accounts do not appear here. Same with Templates and Sent.
The Junk folder has one subfolder: ""Local Folders""
And Trash has no subfolders.
I can drag and drop a message into Draft/Local Folders. But I can't drag and drop a message into Trash.
When I delete a message the status bar message ""1 message moved from Inbox to Trash"" is displayed. So Thunderbird is obviously trying to move the message there, but fails for some reason.
Another hint for solving the mystery might be that a couple of months ago (still under a 9x version) I had tried to run my gmail accounts on IMAP. It worked, but had some interferences with my other devices. So I switched them back to POP3. Perhaps that action left some strange residue data in the account settings.
Perhaps those symptoms give you a clue of what's going on here.
Thanks for your help!
",mail@vorstaedt.de,false,0,0,https://support.mozilla.org/questions/1420883 1596871,1420883,2023-08-11 05:46:19 -0700,2023-08-11 05:46:19 -0700,"A thought: if this is an IMAP account, check your server settings, as it may be that you have it set to delete immediately, bypassing the trash folder.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420883 1596888,1420884,2023-08-11 07:06:55 -0700,2023-08-11 07:07:43 -0700,"Perdonami, ma se scrivi solo
problema mail automatiche Grazie
è impossibile risponderti. Se hai ancora bisogno di aiuto prova a spiegare il problema in dettaglio.
",@next,false,0,0,https://support.mozilla.org/questions/1420884 1596884,1420884,2023-08-11 06:58:42 -0700,2023-08-11 06:58:42 -0700,Puoi fornire maggiori dettagli? Non possiamo tirare a indovinare.
,crazy.cat,false,0,0,https://support.mozilla.org/questions/1420884 1596870,1420888,2023-08-11 05:43:48 -0700,2023-08-11 05:43:48 -0700,"Thunderbird is free, always has been and always will be. Donations are encouraged and welcome, but totally voluntary. You do not have to pay to use Thunderbird. Mailfence is an email service. Thunderbird is an email client. Thanks for asking.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420888 1596934,1420889,2023-08-11 10:12:47 -0700,2023-08-11 10:12:47 -0700,Can you share the exact message ? It may be your server's storage quota that's reaching its capacity.
,fab2,false,0,0,https://support.mozilla.org/questions/1420889 1596901,1420898,2023-08-11 08:02:15 -0700,2023-08-11 08:02:15 -0700,The first thing to check would be whether you are set for HTML messages or not. View>message body as>original HTML. Another thing to check is whether the images are imbedded or remote. That can be checked at settings>privacy&security.
,davidsk,false,0,0,https://support.mozilla.org/questions/1420898 1596896,1420899,2023-08-11 07:37:04 -0700,2023-08-11 07:37:04 -0700,"Correction: The URL is https://github.com/thundernest/import-export-tools-ng/blob/v14.0.0/xpi/beta/import-export-tools-ng-14.0.0-b6-tb.xpi
",davidsk,false,0,0,https://support.mozilla.org/questions/1420899 1596895,1420899,2023-08-11 07:31:11 -0700,2023-08-11 07:31:11 -0700,"You have to click the homepage for the addon to find the beta. It works well. https://github.com/thundernest/import-export-tools-ng/blob/master/xpi/beta/import-export-tools-ng-12.0.3-b9-tb.xpi
",davidsk,false,0,0,https://support.mozilla.org/questions/1420899 1597830,1420904,2023-08-15 17:16:51 -0700,2023-08-15 17:22:38 -0700,"Hola Lo importaste con la herramienta del mismo Thunderbird (TB)? En la pagina de reportes de problemas en la migración de 102 a 115 no encuentro algo similar: https://wiki.mozilla.org/Thunderbird/Support/TB115.0SupportIssues Prueba ingresar al ""modo resolución de problemas"" del TB y tienes una opción de ""restablecer barras de herramientas y controles"" Saludos
",pcp04,false,0,0,https://support.mozilla.org/questions/1420904 1597092,1420909,2023-08-12 02:29:18 -0700,2023-08-12 02:29:18 -0700,"Grazie mille, Ho provato con la versione 103 (mi sembra perché ora non sono davanti al computer) e con l’estensione in 2 ore e mezza ha importato tutto. Lunedì controllo per bene che non sia saltato nulla. Mi sono solo accorto che alcuni messaggi non sono nella cartella corretta (ma resta da capire se è stato Outlook che ha creato un file .olm non corretto, vMail che non lo ha convertito correttamente in MBOX o l’estensione che ha avuto problemi). Lunedì conto di verificare il tutto e poi chiudo il thread.
Grazie ancora e buon fine settimana. Maurizio Lanfranco
",lanfranco1,false,1,0,https://support.mozilla.org/questions/1420909 1597085,1420909,2023-08-11 22:56:09 -0700,2023-08-11 22:56:09 -0700,"Per 30 mila messaggi forse il secondo metodo è quello da preferire visto che usa direttamente il file mbox che hai già creato e quindi non necessita di alcuna operazione di importazione o conversione.
Per quanto riguarda ImportExportTools NG, tieni sempre conto che si tratta di una estensione sviluppata da utenti non di un prodotto ufficiale. Per quanto ne so l'autore sta continuando lo sviluppo ma non c'è certezza sul fatto che verrà aggiornato per Thunderbird 115 ne per i tempi eventuali di rilascio. Personalmente penso che non ci vorrà molto tempo, ma non ci sono garanzie.
",@next,false,0,0,https://support.mozilla.org/questions/1420909 1596914,1420909,2023-08-11 08:57:13 -0700,2023-08-11 08:57:13 -0700,"Grazie mille, avendo più di 30.000 messaggi sono tentato di aspettare la versione nuova di ImportExportTools NG. In alternativa potrei cercare di installare una versione precedente di Thundirbird.
Saluti
Maurizio Lanfranco
",lanfranco1,false,0,0,https://support.mozilla.org/questions/1420909 1596911,1420909,2023-08-11 08:35:07 -0700,2023-08-11 08:35:07 -0700,"Per importare un file mbox in Thunderbird la via più semplice è usare l'estensione ImportExportTools NG. Se ne è parlato molte volte su questo forum, ad esempio qui -> https://support.mozilla.org/it/questions/1378215#answer-1508370
Nel tuo caso però il problema è che ImportExportTools NG non è ancora stato aggiornato per essere compatibile con la versione 115 di Thunderbird.
Qui viene descritto un metodo alternativo che non ha bisogno di estensioni -> https://www.howtogeek.com/709718/how-to-open-an-mbox-file-in-mozilla-thunderbird/ ma è più laborioso da portare a termine. Si tratta di creare un account fittizio di tipo feed rss e poi modificarne le impostazioni in modo che utilizzi il file mbox che hai creato al posto di quello predefinito.
Una terza via, se il programma di conversione che hai usato lo consente, è di esportare le email da Outlook in messaggi singoli in formato eml. Questi possono essere importati in Thunderbird semplicemente trascinandoli su una delle cartelle di Thunderbird (a gruppi non troppo numerosi per evitare rallentamenti)
",@next,false,0,0,https://support.mozilla.org/questions/1420909 1597274,1420915,2023-08-12 20:02:20 -0700,2023-08-12 20:02:20 -0700,"Have you tried the support article? https://support.mozilla.org/en-US/kb/cannot-send-messages
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420915 1597058,1420919,2023-08-11 20:21:57 -0700,2023-08-11 20:21:57 -0700,"Right click the folder, select properties and then the repair button. I think I have probably answered 10,000 variants of this question on this forum over the years.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420919 1597151,1420920,2023-08-12 06:54:13 -0700,2023-08-12 06:54:13 -0700,"I am just trying to change from accessing via POP3 to IMAP or Exhange based access. FXDomains, my email provider switched my email servers to Microsoft Office 365 based ones. They now no longer support POP3. All of my email accounts where setup on POP3. I can no longer access them in my POP3 based Thunderbird accounts. Thunderbird does not allow me to change the from POP3 to IMAP as the access method. I setup a new account on my PC with IMAP to maintain access to my emails. But, I do not have subfolders and filter rules. FXDomains suggested OWL for exchange. I setup it up but it does not allow two emails with the same name. IMAP tags IMAP on to the current email address. My only plan now is to find away to backup my emails, subfolders, and filter rules. Then create a new setup with OWL access email account and then import the backup files. I do not know any other way, since Thunderbird does not allow changing from POP3 to IMAP. I just want to be able to keep my current local Thunderbird setup for reading emails. I love Thunderbird.
",gkh,false,0,0,https://support.mozilla.org/questions/1420920 1597057,1420920,2023-08-11 20:20:28 -0700,2023-08-11 20:20:28 -0700,"What I assume you are talking about in importing or copying folders full of emails from a local pop storage location to a remote IMAP server. This can be done, but the process is not reliable, silent timeout occur and the mail being processed can simply disappear.
I suggest you rethink the process you wish to follow. Perhaps just relocate the folders to the ""Local Folders"" account. That is a local copy on your machine which you will need to accept responsability for backing up. But it will not potentially loose your mail.
",MattAuSupport,false,0,1,https://support.mozilla.org/questions/1420920 1596970,1420921,2023-08-11 13:16:54 -0700,2023-08-11 13:16:54 -0700,"Generally, you can click help>troubleshootinginformation, scroll down to Profiles, click 'about:profiles', and TB will show what profiles it is aware of. If yours is there, you can click to activate it.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420921 1597309,1420929,2023-08-13 02:48:01 -0700,2023-08-13 02:48:01 -0700,E' già in html originale. Ma facendo delle prove con dei tag html diversi da quelli che TB mette in automatico sono riuscito ad avere una formattazione della firma abbastanza soddisfacente.
,andpav1967,false,0,0,https://support.mozilla.org/questions/1420929 1597174,1420929,2023-08-12 08:29:36 -0700,2023-08-12 08:29:36 -0700,Con HTML Originale il problema non dovrebbe presentarsi. Non ho capito se hai risolto o meno...
,@next,false,0,0,https://support.mozilla.org/questions/1420929 1597167,1420929,2023-08-12 07:59:48 -0700,2023-08-12 07:59:48 -0700,Ho spuntato HTML originale. Grazie
,andpav1967,false,0,0,https://support.mozilla.org/questions/1420929 1597086,1420929,2023-08-11 23:01:54 -0700,2023-08-11 23:01:54 -0700,Che impostazione hai in tasto menu > Visualizza > Corpo del messaggio come ?
,@next,false,0,0,https://support.mozilla.org/questions/1420929 1597090,1420931,2023-08-12 01:49:54 -0700,2023-08-12 01:49:54 -0700,"Kedves Kérdező!
Kicsit túlspilázod, a Thunderbird egy levelezőprogram, amelynek az a dolga, hogy a nevedben kezeli a postafiókodat. Ezek az engedélyek különböző valós felhasználási esetekhez kellenek, például az interakció nélküli levélküldés szükséges a késleltetett levélküldéshez, az „önkényes” törlés kell ahhoz, hogy működhessen a levélszemétszűrő, ha úgy állítod be, hogy törölje is a kapott levélszemetet. A Thunderbird nem küldözget vagy törölget csak úgy leveleket.
Továbbá ebben semmi újdonság sincs, ez eddig is pontosan így működött, csak OAuth 2.0-s hitelesítésre váltott a Google egy bő éve. Lényegében annyi újdonság van, hogy ezt most már az orrodra kötik.
Üdv, Balázs
",meskobalazs,false,0,0,https://support.mozilla.org/questions/1420931 1597761,1420936,2023-08-15 10:53:18 -0700,2023-08-15 10:53:18 -0700,"Again, my thanks, feeble though that be.
1. Yesterday, in my efforts to gather your requested information, I was clicking on this and that. I have no idea what I did that brought about a sudden change in my POP msgFilterRules, which had been 1 KB with only the Trains entry. I suddenly noticed that it had changed to 3 KB; I had not found any such file myself, it was simply there.
Seeing the 3 KB entry, I immediately opened it in Notepad, where I found what I expected, all sixteen POP filters were there. I made a copy, switched to the IMAP profile, and with Tb closed, copied the file to that profile. Upon restarting Tb, to my dismay I found that there were still no filters shown. I am going to leave this to you to ponder.
2. The requested POP profile and mail account name image is attached.
3. I don't find this:
Help > Troubleshooting Information Under 'Application Basics' - half way - Profile Folders -click on 'Open Folder'
Thus, I cannot find the requested information. I suspect that it is there, but in a new location in Tb 102.14.0, and likely other less recent versions.
That is all for now; I am still trying to recover from yesterday's attempts to figure out what happened, and to gather the data that you need to continue your valiant efforts to resolve what is inscrutable to me.
",Gawain_Green_Dragon,false,0,0,https://support.mozilla.org/questions/1420936 1597571,1420936,2023-08-14 09:47:52 -0700,2023-08-14 09:47:52 -0700,"re :I figured out how to open in Notepad a saved copy of msgFilterRules from my POP account,..... however, when I opened the file in Notepad, I found only one entry
This means you know that copied msgFilterRules.dat file is not the one you need. Sounds like you are not copying the correct msgFilterRules.dat file.
In the profile folder/Mail/POP account folder Before you copy the 'msgFilterRules.dat' file - open it using Notepad. What does it say ? If it only has the one filter in it then it means you are probably in the wrong Pop mail account folder. You are copying the wrong msgFilterRules,dat file.
In Thunderbird
A new window opens showing contents of current profile name folder.
It is possible you have more than one pop mail account folder for the same account. At some point a new one may have got created. You need to check your pop account name folders. You need to check for the same pop mail account name as displayed in the 'Local directory:...' I mentioned earlier. When you see msgFilterRules.dat - open it using Notepad to make sure it is the correct one. When you open it and it displays all the filters you know it is the correct file and the correct account folder. Then close Notepad and copy the file.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1420936 1597383,1420936,2023-08-13 10:36:53 -0700,2023-08-13 10:36:53 -0700,"Thank you for your rather complete response.
Yesterday, I figured out how to open in Notepad a saved copy of msgFilterRules from my POP account, which shows that I have sixteen separate filter rules; however, when I opened the file in Notepad, I found only one entry. That was for a filter that moves emails from Kalmbach's Trains Magazine to a Trains folder in Thunderbird. Even that single entry in msgFilterRules, when that file is copied into the IMAP account, does not show there in Tools/Message Filters.
Having read your reply, and not for the first time, I created and saved yet another copy of msgFilterRules, which when opened in Notepad showed only the Kalmbach filter. Do you have any idea why a file that should have all sixteen filters in it only copies one filter, and even that fails to appear in my IMAP account?
Were I still fire chief, I might try using the Jaws of Life to get the file copy process to operate correctly....
",Gawain_Green_Dragon,false,0,0,https://support.mozilla.org/questions/1420936 1597362,1420936,2023-08-13 09:06:15 -0700,2023-08-13 09:06:15 -0700,"I'm assuming the pop and the imap account are actually for identical account name/same email address. But it does not entirely matter as they will need editing.
This is an example of part of a filter I have in pop account: action=""Move to folder"" actionValue=""mailbox://name%40gmail.com@mail.gmail.com/Thunderbird""
This is example of same filter in an imap account: action=""Move to folder"" actionValue=""imap://name%40gmail.com@imap.gmail.com/Thunderbird""
If I were to copy paste the pop filters into the imap filters, the action value is not the same even though the email address is identical and the folder names are identical and they may or may not pre-exist on the imap account. So I would expect those filters to be incomplete. I would have to edit the filters to 'Move to' the desired folder on that account.
I did not put the copy in a different drive or need to exit, start and exit thunderbird. This is a simple copy a file and paste a file.
However you say ""1a. I closed TB, I opened the Profile folder for that account , located msgFilterRules.dat, copied it to my D:\ drive."" But did you then open that msgFilterRules.dat file which is on D drive to see if it was still a complete file? Is it possible you never had a good copy in the first place or maybe you copied the wrong msgFilterRules.dat file? Did you ever open msgFilterRules.dat to check it was the correct file?
In Thunderbird Account Settings > Server Settings Bottom right is 'Local directory:.....' Expand window wide enough to see all the contents because it will tell you what profile you are using and the full name of the 'pop account name' folder. Then you can be certain you are looking in the correct location. If you have more than one pop account using same domain, it's possible to have more than pop account name folder - it will have additional number. There are occasion when you may only have one pop account but still have more than one pop account name folder.
I performed a test:
Started Thunderbird on 'X' profile Tools > Message filters Full copied list is visible But as expected I will need to edit each filter because this account will not have the same directory for folders and indeed some folders may not even exist at this point.
If you are using custom headers in pop account filters then you may need to copy the mailnews.customHeaders settings from one profile to the other profile. Those settings are in the 'pref.js' file. So I would advise you create a copy of the original 'prefs.js' file before you attempt to paste in the copied 'mailnews.customHeaders' into the correct location in 'prefs.js' file.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1420936 1596980,1420936,2023-08-11 13:44:41 -0700,2023-08-11 13:44:41 -0700,"Thanks, but that is exactly how I tried to copy the filters. I ought to have posted the steps I took, but by the time I finally got logged on and visited this forum, I was so frustrated that all I wanted to do was quickly post the question and log off.
This is the text of the message that I posted in mozillaZine, which has so far had ninety people see it, and not a single reply. Academically, I should put quotation marks in the relevant places, but that shall be overlooked:
""I don't know why Tb (102.14.0 64-bit) is out to get me, but it has done so once again:
1. I checked to be certain that my collection of filters was still in my POP account, which I have not used for many weeks; they are there, and several of them worked while I was still using POP..
1a. I closed TB, I opened the Profile folder for that account , located msgFilterRules.dat, copied it to my D:\ drive.
2. I reopened Tb, went to IMAP account, closed Tb and opened the related profile account, deleted the existing msgFilterRules.dat entry and pasted the one from the POP account.
3. I again opened Tb, and checked the IMAP filters; to my complete bewilderment, all I found was ONE filter.
3a. That entry is still in the POP filter set.
4. Deleted the single filter, which was incomplete, went through the total process again, and now I have ZERO filters in IMAP.
Why did my following the directions not work correctly?""
Any idea(s)?
",Gawain_Green_Dragon,false,0,0,https://support.mozilla.org/questions/1420936 1596974,1420936,2023-08-11 13:27:09 -0700,2023-08-11 13:27:09 -0700,"The filters are stored in msgFilterRules.dat, and each account has its own dat file. The dat file is stored in the Mail/<popservername> subfolder of the profile for POP accounts and the ImapMail/<imapservername> subfolder for IMAP accounts. A dat file can be copied between POP and IMAP accounts while TB is closed.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420936 1597140,1420937,2023-08-12 06:27:08 -0700,2023-08-12 06:27:08 -0700,"david.poole999 said
A relative suggested this might be because I was copied in via the Bcc field. Might this be the case please? David
Most certainly. Many folk using BCC (Blind Carbon Copy) place their own email in the To: as the whole point of them using BCC is to not publish the entire mailing list. Obviously as the email is from them you will have that address so nothing extra is disclosed.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420937 1597132,1420937,2023-08-12 05:23:22 -0700,2023-08-12 05:23:22 -0700,"Many thanks Matt. I was confused by receiving an email from someone, that I know, but in 'To:' field was the same email address as in the 'From:' field i.e. the senders address. A relative suggested this might be because I was copied in via the Bcc field. Might this be the case please? David
",david.poole999,false,0,0,https://support.mozilla.org/questions/1420937 1597056,1420937,2023-08-11 20:17:25 -0700,2023-08-11 20:17:25 -0700,Blue means the address is in your address book. Black is obviously they are not in your address book.
,MattAuSupport,false,1,0,https://support.mozilla.org/questions/1420937 1597267,1420940,2023-08-12 19:23:51 -0700,2023-08-12 19:23:51 -0700,"See https://support.mozilla.org/en-US/kb/compacting-folders-potential-complications
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420940 1596968,1420942,2023-08-11 13:13:20 -0700,2023-08-11 13:13:20 -0700,Puzzling. You state that you are losing messages from all devices and webmail. And you think it's a Thunderbird problem? The only common denominator that I see is the server. A lot more info would be needed to show otherwise. And it would be difficult to be doing something about it when it's not confirmed on the problem.
,davidsk,false,0,0,https://support.mozilla.org/questions/1420942 1597386,1420943,2023-08-13 10:48:35 -0700,2023-08-13 10:48:35 -0700,Thanks. It doesn't happen all the time. And it fixed itself already.
,rmrav48,false,0,0,https://support.mozilla.org/questions/1420943 1597273,1420943,2023-08-12 20:01:06 -0700,2023-08-12 20:01:06 -0700,Sounds to me like some sort of security software kicking in. But I can not replicate the issue on Windows 11.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420943 1597316,1420946,2023-08-13 04:08:23 -0700,2023-08-13 04:08:23 -0700,Thanks Matt. I am using Oauth2 as authentication method. That appears to be the default when setting it up and worked for multiple gmail accounts. What authentication do you believe it should be?
Not aware of having yahoo tokens (but that may be my technical ignorance)
One again appreciate your input.
,benny23553,false,0,0,https://support.mozilla.org/questions/1420946 1597276,1420946,2023-08-12 20:04:29 -0700,2023-08-12 20:04:29 -0700,Are you using oauth authentication? If so it might be the issue. Do you have yahoo tokens in the password manager for the multiple accounts?
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420946 1597107,1420947,2023-08-12 03:53:05 -0700,2023-08-12 03:53:05 -0700,"When I go to the Folder Mode menu again, only Favorite Folders and Recent Folders remain checked. I would need to still have All Folders displayed.
",tomas.ostrihon,false,0,0,https://support.mozilla.org/questions/1420947 1597106,1420947,2023-08-12 03:51:04 -0700,2023-08-12 03:51:04 -0700,"The only thing I managed to do was display the folders: Favorite folders and Recent folders. Even though I have all the folder modes options checked, only Favorite folders and Recent folders are functional. All folders are unchecked by themselves when I go to the menu again.
",tomas.ostrihon,false,0,0,https://support.mozilla.org/questions/1420947 1597104,1420947,2023-08-12 03:47:16 -0700,2023-08-12 03:47:16 -0700,Troubleshoot mode won't do anything at all as you can see in this screenshot.
,tomas.ostrihon,false,0,0,https://support.mozilla.org/questions/1420947 1597101,1420947,2023-08-12 03:34:10 -0700,2023-08-12 03:34:10 -0700,"What happens when you start in troubleshoot mode https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird ?
",wsmwk,false,0,1,https://support.mozilla.org/questions/1420947 1597574,1420948,2023-08-14 10:33:08 -0700,2023-08-14 10:33:08 -0700,Can someone else help me since Matt is not responding?
,cjbbrussels,false,0,0,https://support.mozilla.org/questions/1420948 1597123,1420948,2023-08-12 04:23:44 -0700,2023-08-12 04:23:44 -0700,I'm not sure what to look for in my Norton Internet Security.
Please help.
,cjbbrussels,false,0,0,https://support.mozilla.org/questions/1420948 1597121,1420948,2023-08-12 04:20:02 -0700,2023-08-12 04:20:02 -0700,Thanks. I use Norton Internet Security. What is the setting called?
,cjbbrussels,false,0,0,https://support.mozilla.org/questions/1420948 1597110,1420948,2023-08-12 04:00:01 -0700,2023-08-12 04:00:01 -0700,"There will be setting in whatever anti virus product you use. Unless it is defender, it does not scan incoming mail. But it does scan changed files and an exception for the profile folder path is often required.
",MattAuSupport,false,0,1,https://support.mozilla.org/questions/1420948 1597100,1420948,2023-08-12 03:32:31 -0700,2023-08-12 03:32:31 -0700,"Thank you, Matt. How can I ""exclude the Thunderbird profile folder from email scanning and exclude any email scanning of incoming emails""? I have no idea how to do that.
Carol
",cjbbrussels,false,0,0,https://support.mozilla.org/questions/1420948 1597055,1420948,2023-08-11 20:15:27 -0700,2023-08-11 20:15:27 -0700,"I generally encourage folk to exclude the Thunderbird profile folder from email scanning and exclude any email scanning of incoming emails. Especially if you are using POP mail accounts and leave messages on the server as anything that disrupts the orderly storage and logging of what is downloaded already will result in everything being downloaded again. creating multiple local copied as the originals are still on the server to be fetched.
This is not quite the same issue for IMAP because it will synchronize everything so the same duplicates can be created, but the sync eventually resolves it by deleting what had previously been downloaded.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420948 1597073,1420953,2023-08-11 21:00:59 -0700,2023-08-11 21:00:59 -0700,"The speed of the site is somewhat irrelevant. But an error about the TLS certificate is rather an issue.
So I tested the brighthouse server on their recommended port of 993. at my prefered test site. https://www.immuniweb.com/ssl/mail.brighthouse.com/CTu8nSFa/
The results do not suggest that you can connect because the server is not secure. The cyphers it is using are not supported because they are broken essentially.
But the exact error message you are seeing would help as my testing did not find any out of date certificates, just old and weak (read broken, you might as well disable TLS entirely if you can) ciphers being used.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420953 1597053,1420954,2023-08-11 20:10:33 -0700,2023-08-11 20:10:33 -0700,"Fundamentally folks assume that uninstalling actually does something with their data. It does not.
If was broken when you last used it, so it installs broken because the same user data is referenced.
You appear to be using windows 7 so issues may appear as the operating system is not longer supported by it;s manufacturer, but basically you need to tell Thunderbird it needs a new profile to work.
Perhaps follow the instructions here https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-thunderbird-profiles#w_start-the-profile-manager-when-thunderbird-is-closed
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420954 1597068,1420957,2023-08-11 20:41:09 -0700,2023-08-11 20:41:09 -0700,"Perhaps this support article. https://support.mozilla.org/en-US/kb/configuration-options-accounts#w_composition-addressing-panel
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420957 1597808,1420959,2023-08-15 14:36:36 -0700,2023-08-15 14:36:36 -0700,My husband said this worked perfectly. Thanks so much for your help. He has an additional problem I will post separately.
,anne4,false,0,0,https://support.mozilla.org/questions/1420959 1597066,1420959,2023-08-11 20:38:33 -0700,2023-08-11 20:38:33 -0700,You say he knows the xfinity/comcast password. So use that. If it is unknown you will need to contact xfinity to have them reset it.
,MattAuSupport,false,1,0,https://support.mozilla.org/questions/1420959 1597566,1420961,2023-08-14 09:27:17 -0700,2023-08-14 09:27:17 -0700,"OK I agree with you. I've just done a load of testing. I fully understand the issue.
I've done some digging for bugs and discovered this has been a bug for 18 years. https://bugzilla.mozilla.org/show_bug.cgi?id=326181
Although the info said it did not need reporting again - I decided to report it as a new bug for supernova in the hope it finally gets some attention. https://bugzilla.mozilla.org/show_bug.cgi?id=1848659
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1420961 1597416,1420961,2023-08-13 12:34:51 -0700,2023-08-13 12:34:51 -0700,thnx for your response. I've modified the message and edited the auto reply filter to include the new template. Im sure the new template is used.
To be extra certain I've created a new template with the attachement.
Both attempts result in the same response: This is a multi-part message in MIME format. --------------9E6JV0IwnjCBrpsRuNRESS1u Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 8bit
without the file attached.
,joostsimkens,false,0,0,https://support.mozilla.org/questions/1420961 1597364,1420961,2023-08-13 09:14:36 -0700,2023-08-13 09:14:36 -0700,"After you modified the template to include the attachment, did you then access Message Filters and edit the auto reply filter - in other words did you reselect the updated, modified and saved template or does it still think it's using the original cached template?
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1420961 1597051,1420964,2023-08-11 19:53:33 -0700,2023-08-11 19:53:33 -0700,"You might want to go to the addon download page https://addons.thunderbird.net/en-US/thunderbird/addon/attachment-extractor/
There you will find links to the add-ons github repository with open issues and a link to a support email address.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420964 1597117,1420966,2023-08-12 04:13:27 -0700,2023-08-12 04:13:27 -0700,I am done doing anything in this topic. I don't even know what it is you are asking to do. You have not managed to elucidate that much and my guess as to what you are doing appears to upset you.
So I will leave you to fix it in your own way. Best of luck.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420966 1597111,1420966,2023-08-12 04:03:03 -0700,2023-08-12 04:03:03 -0700,if you say it stuffed it stuffed so windows defender is the only anti virsus it use i would like no more response if there is a fix to bring it back to 10/8/ 2023 just say so
,phil_pp,false,0,0,https://support.mozilla.org/questions/1420966 1597103,1420966,2023-08-12 03:45:44 -0700,2023-08-12 03:45:44 -0700,"Do you think we can stop conflating files found on the hard disk with the location used per account and the fact that you apparently changed the profile you use about the end of 2022.
I look at that file list and I go. What a mess! Who installed the antivirus program or other backup/steaming sync software that has made a dogs breakfast of this user profile.
This image indicates you have made at least 33 attempts to configure a Bigpond mail account. If they were successful or not I have no idea. If the folders have anything in them, I again have no idea.
It is one of the reasons I wonder why folks think trying to add something over again if it is not working is going to fix something. All it does it creates a load of orphaned folders for each attempt. It rarely solves anything because whatever caused things to stop working is still in the mix.
This image is just proof that you have an issue with something blocking or locking access to files in your profile. (all those prefs-Number.js files) probably a rogue antivirus, but it could also be a rogue backup or cloud sync. File contention is not going to end well with Thunderbird generally loosing dat and forgetting settings you think you have changed.
This image clearly shows the file path being used for that configured account. You asked where it was and there it is. I fail to understand how you can say it does not answer your question about what path is used for the account.
The following image shows folders in a profile named c21ebqtq.default This image, which I referenced before shows the path in the currently configured account as being in a profile named tx9q2wer.default-release. https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-08-11-21-57-34-5e403f.png>
After grappling with that collection of largely unrelated images which demonstrate that your have two profiles and have probably been thrashing around for 6 months since the old one was lost creating the same things over and over without getting whatever result you were trying to achieve. In the process you have added some 33 or more sets of server entries to your prefs.js file and pose that file as having a thousand new entries in it. I have no idea how many lines might be in a prefs.js file. I have never looked. I just do not tend to add or remove accounts. I fix the ones I have so they work.
So I suggest before you go any further you go back to using the original profile. Some years ago, when V68 was released I wrote a blog post describing how to recover from the sudden loss of the existing profile folder. I suggest you try using that to get back to your 2018 configuration that you lost I am guessing last Christmas.
The path used for each account has no relevance to what I think you are trying to achieve, but at this point I am assuming both what happened and what you have been doing to recover from the files on your drive. You have not articulated what the actual problem is. Because you have asked pointed questions and been unhappy with the correct answer to your pointed question, I am guessing at both the issue and your motivations.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420966 1597084,1420966,2023-08-11 22:24:03 -0700,2023-08-11 22:24:03 -0700,hi matt the other part of the problems is that tb changed and or add 10000 new lines in the config files see sample
,phil_pp,false,0,0,https://support.mozilla.org/questions/1420966 1597083,1420966,2023-08-11 22:01:04 -0700,2023-08-12 03:13:37 -0700,sorry matt does not solve issue there is only a local folder each account has it own mail path but in the old mozilla version only had 4 mail account that existed for 3 user see pictures . in the current version there is over 200 mail files that exist so no way of knowing which one belong to which user see early pictures first post thanks phil
,phil_pp,false,0,0,https://support.mozilla.org/questions/1420966 1597064,1420966,2023-08-11 20:37:16 -0700,2023-08-11 20:37:16 -0700,"Account settings shows that information at the bottom of the identity information (before server settings)
If you select ""local Folders"" in the account list it will provide a clear view of what you are looking for in other accounts
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420966 1597258,1420968,2023-08-12 18:50:23 -0700,2023-08-12 18:50:23 -0700,"dgillesp said
I have to admit I was surprised that there doesn't seem to be a way to pull this info from the folder email listing itself (basically, a screen scrape).
There used to be an addon, but it went out of support a few years ago.
A rather ""backward"" way to do what you want is use the import export tools addon. https://addons.thunderbird.net/en-US/thunderbird/addon/importexporttools-ng/?src=ss
This allows the export of ""all messages"" in a folder > just index (CSV). This generates a CSV file with essentially the from and to addresses and subjects of all the email. It might suit your needs, it might not.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420968 1597214,1420968,2023-08-12 12:07:26 -0700,2023-08-12 12:07:26 -0700,"Thanks for the reply David. I looked through quite a list and everything seems to require buying somebody's ""the greatest ever program"" to do this one time thing. I decided to just export my ""Collected Addresses"", put in Excel, remove those I don't wish to notify of the change in address and go from there.
I have to admit I was surprised that there doesn't seem to be a way to pull this info from the folder email listing itself (basically, a screen scrape).
",dgillesp,false,0,0,https://support.mozilla.org/questions/1420968 1597169,1420968,2023-08-12 08:09:41 -0700,2023-08-12 08:09:41 -0700,"If you do a web search for ""extract email id from eml"" you will be presented with a number of urls that have instructions on how to do that.
",davidsk,false,0,0,https://support.mozilla.org/questions/1420968 1597721,1420969,2023-08-15 05:18:59 -0700,2023-08-15 07:12:48 -0700,"David, I know I had two Cloud icons and removed one, as I assumed they did the same thing. Now it seems I need it back to do this - does anyone know how to get the lower one back? Can't see it in the View menu.
Just discovered File/Get new messages for.... (specify account) - this would do what you want (but where i smy little cloud?).
What i REALLY need is a way of getting messages for all accounts EXCEPT one (one that collects stuff filtered out by the spam filter on my ISP so that I can check if it IS all spam)
",Tombarkas,false,0,0,https://support.mozilla.org/questions/1420969 1597133,1420969,2023-08-12 05:33:40 -0700,2023-08-12 05:33:40 -0700,"I found where I can download new messages for individual accounts.
There are 2 cloud icons. One cloud icon is in the tool bar at the very top that has the phrase ""Get Messages"" (Also at the top are ""Write"", ""Chat"", etc). That cloud icon gets messages for ALL mailboxes. The second cloud icon is on the left and below the toolbar (""File"", ""Edit"", ""View"", etc).
After clicking on whichever Inbox you want to work with, click the cloud icon located below the toolbar.
",David12846,false,1,0,https://support.mozilla.org/questions/1420969 1597125,1420969,2023-08-12 04:33:02 -0700,2023-08-12 04:33:02 -0700,"My problem as well - but I get just 3 accounts downloaded that I previously selected somehow. Now want to add a 4th account to the ""get messages"" button.
Tried right click, just get a sub menu:- main toolbar / menu bar / Folder pane toolbar / customise...
Customise just lets me sort out what I want on the main toolbar.
No option to add accounts I want downloaded.
",briley,false,0,0,https://support.mozilla.org/questions/1420969 1597099,1420969,2023-08-12 03:32:03 -0700,2023-08-12 03:32:03 -0700,right+click on the get messages icon - for now.
,wsmwk,false,0,0,https://support.mozilla.org/questions/1420969 1597063,1420973,2023-08-11 20:34:55 -0700,2023-08-11 20:34:55 -0700,"Perhaps you might share enough information for someone to take a guess. We know exactly what you tell us. At this point we have enough information to know you apparently have a problem. Nothing more.
The error message you get after you send would be a very good start, as will as details of the email provider and any antivirus or internet protection suite.",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420973 1597172,1420980,2023-08-12 08:28:05 -0700,2023-08-12 08:28:05 -0700,"
Se sono salvati nel calendario locale di Thunderbird no a meno di non potersi appoggiare ad un server WebDAV -> https://support.mozilla.org/it/kb/esportare-condividere-calendario
Se invece sono salvati sul web è possibile se il servizio che usi adotta gli standard CalDAV o WebDAV -> https://support.mozilla.org/it/kb/creare-nuovi-calendari
Se l’indirizzo è gMail, dai un'occhiata anche a questa estensione -> https://addons.thunderbird.net/it/thunderbird/addon/provider-for-google-calendar/?src=hp-dl-mostpopular
",@next,false,0,0,https://support.mozilla.org/questions/1420980 1597313,1420983,2023-08-13 03:40:25 -0700,2023-08-13 03:40:25 -0700,"Hello,
I followed the method via MailStore. I was able to import my emails. I now manually add my accounts. It doesn't really make you want to migrate, it's not very simple.
Thanks both.
",deslandes40,false,0,0,https://support.mozilla.org/questions/1420983 1597197,1420983,2023-08-12 10:12:51 -0700,2023-08-12 10:12:51 -0700,"See https://support.mozilla.org/en-US/questions/1419790
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420983 1597153,1420983,2023-08-12 06:57:08 -0700,2023-08-12 06:57:08 -0700,"ID : bp-46b596cd-39d7-4691-a253-625770230812 https://crash-stats.mozilla.org/report/index/46b596cd-39d7-4691-a253-625770230812
",deslandes40,false,0,0,https://support.mozilla.org/questions/1420983 1597141,1420983,2023-08-12 06:29:10 -0700,2023-08-12 06:29:10 -0700,"What was the crash id? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
The actual reported crash might shed some light once you post the ID.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420983 1597126,1420983,2023-08-12 04:37:36 -0700,2023-08-12 04:40:04 -0700,"Hello Matt,
I have access to all my folders, I can send and receive emails, it's my default email client for now, it works well, I use it everyday.
I checked my SSD, it seems be Ok, nothing found.
I let Thunderbird run to the end and it crashes. I sent a report.
Thnak you for your participation.
Edit : image join : about PST size, maybe it too heavy for TB ?
",deslandes40,false,0,0,https://support.mozilla.org/questions/1420983 1597112,1420983,2023-08-12 04:03:37 -0700,2023-08-12 04:03:37 -0700,"do you have a functional copy of outlook that you can load and see all this information when it opens. (Default PST file)
Have you scanned the drive that contains the data to be imported for damage to the disk? Last person I saw here who also stopped at 33% appeared to have the data on a failing hard disk that could not actually be read by outlook, let alone imported from outlook..
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420983 1597225,1420987,2023-08-12 14:02:12 -0700,2023-08-12 14:02:12 -0700,"Thank you for your reply!
P.S. I think this is also the answer to my question B in https://support.mozilla.org/en-US/questions/1401244#answer-1586328
When a new account is created, the format is set to the default type, mbox. To have new accounts created in maildir format, change the setting in Settings/General/Indexing 'Message store type for new accounts'. The format for an existing account cannot be changed, so it is greyed out in Server Settings.
The main difference is mbox stores all messages in a folder in a single file, while maildir stores each message in a file.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420987 1597217,1420995,2023-08-12 12:43:47 -0700,2023-08-12 12:43:47 -0700,"david said
The importexport addon can extract all messages per folder in eml format. You could then copy them all to a USB.
I did not want to bother dealing with individual email file and flders, too messy. I have thousands of them due to businesses, forums, groups etc that I own or manage. All I had to do was to copy and paste ONE file. Maybe others who want to do the same, they will try it to validate what I did.
",pbrixey41,false,0,0,https://support.mozilla.org/questions/1420995 1597216,1420995,2023-08-12 12:39:05 -0700,2023-08-12 12:39:05 -0700,"When I replaced the sqlite file with the one I copied, ALL of the emails were there, in ALL of their respective folders. Every one I open is correct with all original content. Easy Peasy, eh?
",pbrixey41,false,0,0,https://support.mozilla.org/questions/1420995 1597199,1420995,2023-08-12 10:15:10 -0700,2023-08-12 10:15:10 -0700,"When you open a message, does it show any content?
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420995 1597196,1420995,2023-08-12 10:12:37 -0700,2023-08-12 10:12:37 -0700,"I wanted to copy all emails from ALL folders so I copied the global-messages-db.sqlite file and replaced the existing one and there they were, all files in all their respective folders. It was a piece of cake. Now I need to copy my calendars over.
",pbrixey41,false,0,0,https://support.mozilla.org/questions/1420995 1597193,1420995,2023-08-12 10:04:04 -0700,2023-08-12 10:04:04 -0700,"pbrixey41 said
Thanks, I have that add-on installed but have yet to try it. I assume if I ""export"" emails from a folder to a USB I can import them to a different TBird install on a different PC? Would copying and replacing the global-messages-db.sqlite file on the other PC work too?
The sqlite file is not needed for this operation, and neither is an add-on. Select the messages in the folder (Ctrl+A to select all), then Ctrl+S to save them as eml files in an external File Explorer folder. To import them to another PC that has TB, create a subfolder of Local Folders, then add the eml files to the subfolder by drag and drop from File Explorer.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420995 1597187,1420995,2023-08-12 09:49:06 -0700,2023-08-12 09:49:06 -0700,The importexport addon can extract and also import.
,davidsk,false,0,0,https://support.mozilla.org/questions/1420995 1597186,1420995,2023-08-12 09:42:20 -0700,2023-08-12 09:42:20 -0700,"Thanks, I have that add-on installed but have yet to try it. I assume if I ""export"" emails from a folder to a USB I can import them to a different TBird install on a different PC? Would copying and replacing the global-messages-db.sqlite file on the other PC work too?
",pbrixey41,false,0,0,https://support.mozilla.org/questions/1420995 1597170,1420995,2023-08-12 08:11:26 -0700,2023-08-12 08:11:26 -0700,The importexport addon can extract all messages per folder in eml format. You could then copy them all to a USB.
,davidsk,false,0,0,https://support.mozilla.org/questions/1420995 1597195,1420998,2023-08-12 10:08:14 -0700,2023-08-12 10:08:14 -0700,"It looks like the archive folder is working like a drafts folder, so you might be able to fix it with FolderFlags.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1420998 1597315,1420999,2023-08-13 03:59:43 -0700,2023-08-13 03:59:43 -0700,"Thank for your time , just trying too stop the popup . I moved to a new OS Ubuntu to Parrot and moved my profile and problem moved with it.
Thank you again
",waltertwo2,false,0,0,https://support.mozilla.org/questions/1420999 1597266,1420999,2023-08-12 19:20:40 -0700,2023-08-12 19:20:40 -0700,it only asks for passwords for account that are configured. But it could be an address book or a calendar. Those exist separately to email accounts.
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1420999 1597202,1421002,2023-08-12 10:50:12 -0700,2023-08-12 10:50:12 -0700,"If all your accounts are IMAP, just add them to TB. and the folders that already exist on the mail server can be subscribed in TB. If you have POP accounts or local mail folders in Outlook, transferring those to TB is a bit more involved, but feasible. Contacts and calendars can usually be transferred, especially if they are network-type, but if not, exporting from Outlook and importing to TB is an option.
Both programs should be able to co-exist, but be aware that if one app e.g. has a POP account that deletes after download, the other app will not receive some messages.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1421002 1597575,1421006,2023-08-14 10:48:13 -0700,2023-08-14 10:48:13 -0700,"For problems with the OWL add-on please contact the add-on author. They do have a support email. https://addons.thunderbird.net/thunderbird/addon/owl-for-exchange/
",christ1,false,0,0,https://support.mozilla.org/questions/1421006 1597215,1421010,2023-08-12 12:15:12 -0700,2023-08-12 12:15:12 -0700,You are most welcome.
,davidsk,false,0,0,https://support.mozilla.org/questions/1421010 1597210,1421010,2023-08-12 11:11:33 -0700,2023-08-12 11:11:33 -0700,"Wow, that was quick! I had looked for something like View, but couldn't find it. I finally realized that I had the menu bar off. Switched it on, there it was, mischief managed. Thank you so much!
",bix,false,0,0,https://support.mozilla.org/questions/1421010 1597207,1421010,2023-08-12 11:02:29 -0700,2023-08-12 11:02:29 -0700,I suggest you first try view>density>relaxed. I think that is one of the underappreciated features of 115 and I think it will do exactly what you want. Another option you may (or may not) like is 'Card view' of the message list. You can change to that by clicking the box named 'quick filter' - this lets you switch between table view and card view of message list.
,davidsk,false,0,0,https://support.mozilla.org/questions/1421010 1597209,1421012,2023-08-12 11:04:45 -0700,2023-08-12 11:04:45 -0700,No. This forum is the support tool.
,davidsk,false,0,0,https://support.mozilla.org/questions/1421012 1597535,1421013,2023-08-14 06:09:10 -0700,2023-08-14 06:15:10 -0700,"Thanks for the suggestion, but I solved it. You will never guess why it happened. I could not find the cause anywhere in FAQs, help files etc. Many of the files are out of date. Perhaps when posting a question, people could specify the release number, operating system type and release etc. Then the questions could be grouped logically, that would save a lot of time and frustration. This is just a suggestion, it is not a criticism. I know you are mostly volunteers.
",pbrixey41,false,0,0,https://support.mozilla.org/questions/1421013 1597461,1421013,2023-08-13 18:08:11 -0700,2023-08-13 18:08:11 -0700,Open the error console (ctrl_shift+J) Make sure Thunderbird is active in the foreground. I keep doing it with Firefox in the foreground and it just makes a mess of the page I was on. Clear the error console using the trash icon on it's toolbar. Try and export your troublesome calendar.
What appears in the error console. (right click in the error console and select copy all messages and paste into your reply.)
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1421013 1597354,1421013,2023-08-13 08:21:04 -0700,2023-08-13 08:21:04 -0700,"Chew on this. I created a TEST calendar on the PC I want to export from to test the export feature. I tried EXPORT and it created a TEST.ICS file in a shared folder. On the second machine I opened TBird and using ""Events and Tasks"" I imported it into the TBird install. The ""TEST"" calendar was fine and it opened normally. So this begs the question why does my HEALTH calendar not export from any of the installs? I need to dig deeper.
",pbrixey41,false,0,0,https://support.mozilla.org/questions/1421013 1597335,1421013,2023-08-13 07:13:26 -0700,2023-08-13 07:13:26 -0700,"It has a simple name Health. No non-alphabet characters, hieroglyphics, place holders, punctuation marks or whatever. My three calendars on all three of my Tbird installs are:
My Calendar PCCH Health
The third one Health will not export on any of my TBird installs. How strange is that? Is it the name, something unique to the calendar, three is too many calendars, or some other oddity? I cannot see TBird limiting calendar export to only two? I'll add a few more test calendars to the first install and see if they will export.
",pbrixey41,false,0,0,https://support.mozilla.org/questions/1421013 1597269,1421013,2023-08-12 19:39:56 -0700,2023-08-12 19:39:56 -0700,"pbrixey41 said
I am not sure what you are talking about? What am I calling what?
What are you calling the problem calendar. The actual name you are using. not some placeholder. At this point I am guessing that is what the problem is.
",MattAuSupport,false,0,2,https://support.mozilla.org/questions/1421013 1597265,1421013,2023-08-12 19:19:59 -0700,2023-08-12 19:21:41 -0700,"I am not sure what you are talking about? What am I calling what? I am talking about one of my calendars will not export, not object names or text files or whatever. I have three calendars, call them A, B and C. A & B will export as files like A.ics, B.ics but C does absolutely nothing. I am not sure what your comment about [Things like: /\%$and : for example] mean. I cannot see any connection to exporting calendars. When they export they use the calendar name plus the extension ICS. Please explain, thanks. You lost me, along the way.
",pbrixey41,false,0,0,https://support.mozilla.org/questions/1421013 1597261,1421013,2023-08-12 18:58:45 -0700,2023-08-12 18:58:45 -0700,"several things, but first of all what are you calling it. I often see folk using file system characters in object names that then turn to a mess when the object is supposed to be turned into a file. Things like /\%$and : for example.
",MattAuSupport,false,0,2,https://support.mozilla.org/questions/1421013 1597211,1421013,2023-08-12 11:37:16 -0700,2023-08-12 11:37:16 -0700,"AN UPDATE: On the PC on to which I want to import the third calendar, I created a calendar using the same name and colour. Then as a test, I created an event in it for today. When I tried to export the temporary calendar, nothing happens. How coincidental (read odd) is that?
",pbrixey41,false,0,0,https://support.mozilla.org/questions/1421013 1597283,1421020,2023-08-12 20:26:28 -0700,2023-08-12 20:26:28 -0700,"Unfortunately Thunderbird's implementation of templates is primitive. It has them, but they are next to useless in the context you refer to. They do not even do boiler plate text well in my opinion.
This add-on addresses many of the limitations https://addons.thunderbird.net/en-US/thunderbird/addon/mail-merge/ This is essentially the mail merge from word 20 years ago. and is best utilized with address books or CSV files containing the answers.
Similarly there is quicktext https://addons.thunderbird.net/en-US/thunderbird/addon/quicktext/?src=ss
I have not used the quick text add-on, but others in the community find it invaluable for boiler plate and standard variable insertions. It also comes with a small copy library of script actions written in javascript or you can write your own.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1421020 1597218,1421021,2023-08-12 12:52:21 -0700,2023-08-12 12:52:21 -0700,"Found the answer after post the message, sorry for the noise
",darodriguez,false,0,0,https://support.mozilla.org/questions/1421021 1597234,1421023,2023-08-12 15:26:18 -0700,2023-08-12 15:26:18 -0700,"Not ideal, but it works. Will have to re-learn my work flow and just get used it
",kim32,false,0,0,https://support.mozilla.org/questions/1421023 1597228,1421023,2023-08-12 14:09:46 -0700,2023-08-12 14:09:46 -0700,"See https://bugzilla.mozilla.org/show_bug.cgi?id=1817705 and c. 6 for the More workaround.
",sfhowes,false,1,0,https://support.mozilla.org/questions/1421023 1597289,1421025,2023-08-12 22:14:56 -0700,2023-08-12 22:14:56 -0700,"Do you have separate smtp servers for each account, or are they all set to send through the smtp for the primary account?
https://support.mozilla.org/en-US/questions/1350593
Have you enabled 3rd-party access for all accounts?
https://www.xfinity.com/support/articles/third-party-email-access
",sfhowes,false,0,0,https://support.mozilla.org/questions/1421025 1597460,1421028,2023-08-13 18:00:28 -0700,2023-08-13 18:00:28 -0700,Can you send me the email as an attachment so I can have a fiddle and see if I can replicate what you have with the exact same thing (which is why I want it as an attachment). Matt_AU at gmx dot com
,MattAuSupport,false,0,0,https://support.mozilla.org/questions/1421028 1597458,1421028,2023-08-13 17:47:05 -0700,2023-08-13 17:47:05 -0700,Yes I definitely have mail.inline_attachments.text set to false.
,mcwoozle,false,0,0,https://support.mozilla.org/questions/1421028 1597456,1421028,2023-08-13 17:43:18 -0700,2023-08-13 17:43:18 -0700,"So you are confirming the email is not correctly formed. There is no content type of text. I provided the link to the content types that exist, and I can not find ""text"" as a content type. That should not in itself be enough to suppress the display of the attachment though as an attachment.
What is totally irrelevant here is that other programs deviate from the standard with the result the content is correctly displayed. (I said before Microsoft and their followers think that a file extension is all they need. That is not correct.)
However, do you have the the display attachments inline on the view menu selected? Use the config editor to check mail.inline_attachments.text is set to false (the default since V68).
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1421028 1597318,1421028,2023-08-13 04:26:32 -0700,2023-08-13 04:26:32 -0700,I have attached what the source code showed. Also a shot of how the email displays in Thunderbird and a shot of what an actual .txt file should look like when opened.
If I login online to the account where the email with the attachment arrives the file is downloadable from there as a .txt file as you wold expect. Thanks
,mcwoozle,false,0,0,https://support.mozilla.org/questions/1421028 1597255,1421028,2023-08-12 18:39:31 -0700,2023-08-12 18:40:00 -0700,"McWoozle said
Windows Mail and another email client both show it as a downloadable attachment so there is nothing wrong with the file or how it is sent. When it is downloaded from these programs it opens as a regular txt document in notepad.
I would disagree, if it works fine in windows mail it is highly likely that the file is incorrectly identified in the body of the email. Micrisift in their windows world make file extensions the king of working out what a file is. The internet, email and Unix/Linux/Apple use media types. SO your analysis indicates to me an encoding issue, exactly the reverse of what you assume.
Open the source of the email (ctrl+U) and scroll down until you locate the descriptor for the attachment. This is an example of the type of information you are seeking.
Content-Disposition: attachment; filename=""INV-AUS-1192341-54464-25.pdf"" Content-Transfer-Encoding: base64 Content-Type: application/pdf; name=""INV-AUS-1192341-54464-25.pdf""
How is your attachment described? I would expect one of the text types https://www.iana.org/assignments/media-types/media-types.xhtml#text but what I have been seeing delivered mostly by "".net developers"" is a mishmash of failures to understand media types at all and a predominance of encoding all files as a binary octet stream and hoping it works. (It does if you are a Microsoft Office only shop)
I have noticed that the .txt file has unix(LF) rather than the usual Windows (CRLF) in the footer. Could that have something to do with it?
Probably not. But it would certainly cause import issues in Microsoft Excel, or at least the older versions I have used, which want to ""import"" Unicode and all Unix text files.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1421028 1597290,1421029,2023-08-12 22:16:38 -0700,2023-08-12 22:16:38 -0700,Try different settings with View/Density and View/Font Size. Press Alt if the Menu Bar with View is hidden.
,sfhowes,false,0,0,https://support.mozilla.org/questions/1421029 1597291,1421035,2023-08-12 22:26:20 -0700,2023-08-12 22:26:20 -0700,"I am using the computer and Thunderbird in my home on internet provided by Spectrum and my email is provided by spectrum, so no conflict.
I'm not sure what sort of log you are asking me for. Could you please fill me in?
Thank you for your help.
",khq0660,false,0,0,https://support.mozilla.org/questions/1421035 1597288,1421035,2023-08-12 22:00:12 -0700,2023-08-12 22:00:12 -0700,"I am not saying I have an answer, but something has changed, I think at the Time Warner/ Sectrum end of things.
I have been endeavoring for some time to get someone to run a log and supply it to determine exactly what the point of failure is. So far I have not seen one, but there are a few other spectrum customers floating around the forum with like issues.
But as your issue is only around sending. First, can you confirm that you are connecting to the internet via the TWC service. You are not on a hotspot or away on holiday or using an internet cafe for instance. Historically TWC did not allow you to send mail unless your internet connection was supplied by them. You could down load it, but their server would not allow you to connect to send mail.
If you are using their service, can you please create a log that I could view to see what is going on?
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1421035 1597281,1421035,2023-08-12 20:18:20 -0700,2023-08-12 21:41:57 -0700,"It tries for awhile to send and then I get ""Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) mail.twc.com timed out. Try again."" It started doing this about 6 weeks ago after years of working fine. I checked server settings, disabled anti-virus program, had email/internet provider check everything on their end. I can still receive email in Thunderbird, I just can't send. I can go online to my webmail and receive and send emails, just can't send from Thunderbird anymore.
",khq0660,false,0,0,https://support.mozilla.org/questions/1421035 1597264,1421035,2023-08-12 19:19:39 -0700,2023-08-12 19:19:39 -0700,"KIMBERLEY HALL QUIRK said
I've been living with the inability to send email from Thunderbird since early July and it has been very inconvenient. I've tried the various remedies suggested on relevant threads, to no avail. All that I can think of is to reinstall Thunderbird, but I have lots of emails saved in folders that I don't want to lose. Is there a way to reinstall Thunderbird without losing all of my saved emails?
just run the installer, but it will not fix anything other than some system integration issues. Even if you uninstall and reinstall it will still not affect the stored mail and account settings The inability to send mail is not going to be helped at all.
So perhaps what is the exact error message you see when you try and send mail?
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1421035 1597280,1421037,2023-08-12 20:11:41 -0700,2023-08-12 20:11:41 -0700,"My guess is you are running into the dreaded different default folder names. IMAP is supposed to ""correctly identify"" these special folders, but guess what!
First use whatever you have for web mail and confirm the folder on the server is the default exchange ""deleted Items"" then right click the account i the folder pane and select subscribe. Ensure the ""deleted items"" folder is subscribed.
Now go to account settings > server settings and ensure that the move for deleted mail is to the ""deleted items"" folder.
Once you have done this the icon shown beside the deleted items folder should change to the trash can.
I think what is happening is Thunderbird deletes by moving to trash. In the background a delete is sent to the server which deletes the mail, it is them moved to the server ""deleted items"" and some sort of timing issue is resulting in an error about the trash folder because the email is no longer in the inbox to move. But as I said, I am guessing.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1421037 1597277,1421037,2023-08-12 20:09:16 -0700,2023-08-12 20:09:16 -0700,SOLVED (kind of). TB support showed posts from years back on the same problem. I'll go with those solutions (relaunch TB client).
,andrew.sewell,false,0,0,https://support.mozilla.org/questions/1421037 1597374,1421047,2023-08-13 09:59:11 -0700,2023-08-13 09:59:11 -0700,"It's a little difficult to know what your problem is, exactly. Is the font distorted on the external display -- in which case you should adjust the display settings on the external first, and then perhaps try another font in Thunderbird -- or the font is too small to read on the external -- in which case, you can both adjust the display scale on the external or go to View > Font size in Thunderbird and increase the font display temporarily without having to go into Settings > General > Fonts & Colors to make a systematic size change.
Check out adjusting the external screen's settings first, then if that doesn't do it, try adjusting the font in View when you use the external, and then re-adjusting it when you're viewing the laptop screen.
",danawilson001,false,0,0,https://support.mozilla.org/questions/1421047 1597475,1421048,2023-08-13 20:04:57 -0700,2023-08-13 20:04:57 -0700,"Thanks, but I'd already run a repair on the folder (didn't change anything) before I posted my query.
I've changed the TBird Protonmail account settings to save sent mails in a local folder. Will see what happens.
",njhp94,false,0,0,https://support.mozilla.org/questions/1421048 1597466,1421048,2023-08-13 18:30:30 -0700,2023-08-13 18:30:30 -0700,"First right click the folder and select properties and then the repair button. Does that make the duplicates go away?
I have zero patience for the proton bridge, but it could well be copying sent mail to the IMAP send folder as well as Thunderbird doing so. Try turning off Thunderbird's copy, or place it in another folder and see if that has an impact on duplicates.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1421048 1597724,1421056,2023-08-15 05:55:14 -0700,2023-08-15 05:56:15 -0700,"In forwarded email, it uses 'Date' data located in the header of the original received email because you are forwarding the original email. The date header in email will be when the email was composed and sent by sender and that is determined by whatever their computer is set up to use. Which means you are correct when you say ""So for me, the date-header in the forwarded message is valid""
The date displayed in 'Date' column and in Message Pane header area is determined by your computer date/time and Timezone settings. It reads the Date in header and calibrates what is displayed based on your computer settings.
In the view source, there are various 'Received' sections which relates to the path of email as sent from server to server and each will have the date time stamp determined by where each server was located around the world. So there could be several different 'received' dates. The one at the top is the last one when it gets received by the server holding your account.
This means that the 'Personal Date/Timezone stamp' you wish to enter may not be relevant to the recipient of your email if they are in yet another timezone. However, your sent email will also have it's own Date.
All sections in an email you are composing are editable. So you could manually add a row to table and enter something like this: Date: Thu, 24 May 2012 08:57:20 -0700. Received on server: Thu, 24 May 2012 17:57:20 +0200. You could use the View Source of original email and copy paste the 'Received' server time - the one listed at the top of the headers.
The alternative would be to include all the headers before you selected to forward. View > Headers > All click on 'Forward' This will include all the headers, so all timestamps of received servers will also be included.
",Toad-Hall,false,0,0,https://support.mozilla.org/questions/1421056 1597352,1421057,2023-08-13 08:17:37 -0700,2023-08-13 08:17:37 -0700,That isn't very clear. What does the question have to do with Thunderbird? Please be more specific.
,davidsk,false,0,0,https://support.mozilla.org/questions/1421057 1597513,1421063,2023-08-14 05:01:26 -0700,2023-08-14 05:01:26 -0700,"Your filter should be set to match ANY of the following, not ALL of the following.
",davidsk,false,0,0,https://support.mozilla.org/questions/1421063 1597512,1421063,2023-08-14 05:00:22 -0700,2023-08-14 05:00:22 -0700,"No, it is impossible for one email to come from three people.
",davidsk,false,0,0,https://support.mozilla.org/questions/1421063 1597511,1421063,2023-08-14 04:56:52 -0700,2023-08-14 04:56:52 -0700,this is correct. I will set up more if I can get it working
,firefox.vfped,false,0,0,https://support.mozilla.org/questions/1421063 1597353,1421063,2023-08-13 08:20:01 -0700,2023-08-13 08:20:01 -0700,"You are specifying that the email must come from all three of them, which is impossible.
",davidsk,false,0,0,https://support.mozilla.org/questions/1421063 1597410,1421078,2023-08-13 12:08:16 -0700,2023-08-13 12:08:16 -0700,"I regret you are having difficulties. If you desire assistance, please provide more information and someone here may be able to assist. Thank you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1421078 1597489,1421081,2023-08-14 01:25:31 -0700,2023-08-14 01:25:31 -0700,"Thanks for the replies. Eventually I realized Thunderbird has a DevTools similar to Firefox and was able to get much more granular at that point. I'm no UI designer but the result is more pleasant to view, in my opinion, it eliminates the bright white background and doesn't rely on heavy bolded fonts. Perhaps none of this matters on retina or 4k displays but that's not what I have.
Because this site doesn't support code blocks very well, the final result is here instead, in case anyone else has a similar desire to customize the UI a little bit: https://pastebin.com/6FGz8ucq
",ff_user_usa,false,0,0,https://support.mozilla.org/questions/1421081 1597469,1421081,2023-08-13 18:59:00 -0700,2023-08-13 18:59:00 -0700,"See https://support.mozilla.org/en-US/questions/1418832#answer-1591669
",sfhowes,false,0,0,https://support.mozilla.org/questions/1421081 1597463,1421081,2023-08-13 18:22:38 -0700,2023-08-13 18:22:38 -0700,"Perhaps this article, written in the past couple of weeks will influence your decision. https://support.mozilla.org/en-US/kb/userchromecss-js-usercontent-unsupported
I just had the new outlook app previewed on my system and really I struggle to find a point of differentiation between it and Thunderbird 115 other than black glyphs beside folder names. However if I was to pay for a mail client, I would be using TheBat!
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1421081 1597446,1421081,2023-08-13 16:18:26 -0700,2023-08-13 16:18:26 -0700,"Uninstall it? I abandoned Thunderbird many years ago and purchased a license for Postbox, which was basically just a re-skinned Thunderbird at that time (forked). Same plugins, same profiles, it was worth paying just to get an improved UI.
",ff_user_usa,false,0,0,https://support.mozilla.org/questions/1421081 1597419,1421081,2023-08-13 12:41:40 -0700,2023-08-13 12:41:40 -0700,"So, what are your next steps, since it is unusable?
",davidsk,false,0,0,https://support.mozilla.org/questions/1421081 1597417,1421081,2023-08-13 12:36:39 -0700,2023-08-13 12:36:39 -0700,"I'm just looking for any way to modify the look of those sections of the UI -- the folder list/pane and the email list. Doesn't have to be CSS (although its a standard that lots of people already know). Without modification, I find the Thunderbird UI unusable. Thank you.
",ff_user_usa,false,0,0,https://support.mozilla.org/questions/1421081 1597413,1421081,2023-08-13 12:18:03 -0700,2023-08-13 12:18:03 -0700,"Just an FYI: CSS modifications were never officially supported. One of the Supernova objectives was to rewrite lots of old code and that caused many CSS mods to no longer work. Over time, I don't doubt that new CSS mods will surface, but my recommendation is to avoid them, as they may cause other problems. And that's just my opinion (as I do use a bit of CSS myself...)
",davidsk,false,0,0,https://support.mozilla.org/questions/1421081 1597394,1421081,2023-08-13 11:30:34 -0700,2023-08-13 11:30:34 -0700,"code was mangled, see below:
/* successfully changes menu bar, email from,subject,date,etc. */ * { font-size: 11pt !important; font-weight: 500 !important; font-family: 'Acari Sans' !important; color: red; !important; }
/* Folder Pane font -- HAS NO EFFECT */ #folderTree > treechildren { font-size: 16pt !important; font-family: 'Acari Sans', 'Segoe UI Variable' !important; color: yellow !important; }
/* Threads Pane font -- HAS NO EFFECT */ #threadTree > treechildren { font-size: 16pt !important; font-family: 'Asap Condensed' !important; color: red !important; }
/* HAS NO EFFECT */ .tree-rows { font-size: 14px !important; color: red !important; }
The CC list in not even included in the message list index used to populate the lists, So I guess the answer is no. You have to click on the message to see all recipients.
",MattAuSupport,false,1,0,https://support.mozilla.org/questions/1421082 1597781,1421101,2023-08-15 12:49:29 -0700,2023-08-15 12:49:29 -0700,"If the profile is still intact on the old pc, and if the profile is in the default location, the simplest solution, and the safest (in my opinion) is to copy the c:users\<yourid>\appdata\roaming\thunderbird folder to the same location on new computer (do this when TB is not running on either computer, but already installed on new PC). That gives you a 100% profile transfer. On restarting TB, the profile will be right where you want it.
",davidsk,false,0,0,https://support.mozilla.org/questions/1421101 1597774,1421101,2023-08-15 12:23:00 -0700,2023-08-15 12:23:00 -0700,"Yes, it chose no to use it, and I was vicitmized the sae way a long time ago - probably V68 since I've been using TB & FF since the beginning. I thought it may have happened because the size got so large it was impacting performance which has definitewly slowed down over the years?
My situation this time is even more complex in that I'm in the middle of migrating from a 10 year old 64b Wins 10 computer to a 64b Wins 11 computer. I had just installed both TB & FF in the new computer when the TB update occurred, and I've lost operating access my Contacts, mail and Bookmarks. Are there clean, easy ways to accomplish these migrations and keep both FF & TB profles so I don't have to start from scratch? Or is that not advisable because the profiles size has gotten too large for performance?
Appreciate any help or advice to make all this happen - thanks!!
Mike
",mmaz,false,0,0,https://support.mozilla.org/questions/1421101 1597464,1421101,2023-08-13 18:23:41 -0700,2023-08-13 18:23:41 -0700,"did it delete it or just decide to not use it. Not using it has been going on since V68. https://thunderbirdtweaks.blogspot.com/2019/09/i-lost-my-profilemail-on-update-to.html
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1421101 1597467,1421105,2023-08-13 18:51:22 -0700,2023-08-13 18:51:22 -0700,"By power cycling, if you mean rebooting and hard booting, the answer is yes. I've done everything I know. I used to do tech support in NYC law firms, but I don't know enough to know what this is.
Thanks for your suggestion!
",charles16,false,0,0,https://support.mozilla.org/questions/1421105 1597457,1421105,2023-08-13 17:46:24 -0700,2023-08-13 17:46:24 -0700,"Have you tried power cycling the device, not the application? If not, I suggest you do that now.
",MattAuSupport,false,0,0,https://support.mozilla.org/questions/1421105 1597673,1421130,2023-08-14 21:30:19 -0700,2023-08-14 21:30:19 -0700,"thank you very much sfhowes. problem was solved.
The issue was the following:
Thuntherbird by default subscribed ""sent"" folder, however the folder in which outlook web sent mails are saved is ""sent items"".
The solution was to manually subscribe the ""sent items"" folder.
Best regards
",cortegazarraga,false,0,0,https://support.mozilla.org/questions/1421130 1597588,1421130,2023-08-14 11:45:25 -0700,2023-08-14 11:45:25 -0700,"Do you have 'Place a copy in' unchecked in the Copies & Folders section of the outlook account? If not, it should be, as outlook copies sent messages to the Sent folder automatically. That might explain why messages don't sync (they do here with my hotmail account). Also, check that the Sent folder is subscribed in TB.
",sfhowes,false,1,0,https://support.mozilla.org/questions/1421130 1597525,1421132,2023-08-14 05:30:07 -0700,2023-08-14 05:30:07 -0700,"I wouldn't say it otherwise. Thunderbird is just a bunch of files and folders that can be moved and copied. Look for the patterns (e.g., INBOX and INBOX.msf) as those are the message folders. As long as you COPY them to profile, you lose nothing and if you make a mistake, you can start over. Do all that with TB NOT running.
",davidsk,false,0,0,https://support.mozilla.org/questions/1421132 1597524,1421132,2023-08-14 05:27:04 -0700,2023-08-14 05:27:04 -0700,Is that do-able?
,Tombarkas,false,0,0,https://support.mozilla.org/questions/1421132 1597521,1421132,2023-08-14 05:19:19 -0700,2023-08-14 05:19:19 -0700,you're right; you would need to isolate the various message folders and then copy to current profile's local folders folder.
,davidsk,false,0,0,https://support.mozilla.org/questions/1421132 1597517,1421132,2023-08-14 05:08:21 -0700,2023-08-14 05:08:21 -0700,"Thanks, David. I’ll give it a go. The large file and a small one WERE from my previous TB on my old computer and have emails from the beginning of 2019. I don’t suppose there’s any way of merging two?
",Tombarkas,false,0,0,https://support.mozilla.org/questions/1421132 1597508,1421132,2023-08-14 04:25:08 -0700,2023-08-14 04:25:08 -0700,"Assuming they are not corrupt, you can use each by - exiting TB - click windows key and 'r' key and then enter thunderbird.exe -p which invokes profile manager. click the create profile button, then next, then enter a name (e.g., profiletest), and then click the browse button to locate and select one of the profiles to view. Repeat that for each profile.
",davidsk,false,1,0,https://support.mozilla.org/questions/1421132 1597507,1421132,2023-08-14 04:20:04 -0700,2023-08-14 04:20:04 -0700,Hi David. Thanks for the reply. How can i find out what is in these profiles? What about the profiles that are in the list but not in About: profiles?
I'm not sure where they all came from 73t is 96 kb from 10 Jan this year (not in use) gas is 824 Mb from 10 Jan 2023 (in use) 29az is 3.42 Gb from 28 Jan 2023 j9q is 16.4 Mb from 28 Jan 2023 7f6 is 11.4 Mb from 12 Feb 2023 (not in use) I changed computer at the beginning of january 2023 . I suspect the 3 Gb file may have been from my previous computer and don't want to lose emails if it is
,Tombarkas,false,0,0,https://support.mozilla.org/questions/1421132 1597505,1421132,2023-08-14 03:41:59 -0700,2023-08-14 03:41:59 -0700,Profiles that are not in use can be safely removed.
,davidsk,false,0,0,https://support.mozilla.org/questions/1421132 1597522,1421136,2023-08-14 05:25:27 -0700,2023-08-14 05:25:27 -0700,"Vo vašom operačnom systéme sa prihláste ako SPRÁVCA a nakonfigurujte si riadne prístup. Keď to bude fungovať, prepnite sa späť na svoje užívateľské konto.
",Ansamb,false,0,0,https://support.mozilla.org/questions/1421136 1597537,1421140,2023-08-14 06:18:34 -0700,2023-08-14 06:18:34 -0700,"I agree. It's been in beta awhile, but a final version should soon appear.
",davidsk,false,0,0,https://support.mozilla.org/questions/1421140 1597534,1421140,2023-08-14 06:04:32 -0700,2023-08-14 06:04:32 -0700,"Thanks David. That did the trick. Downloaded 'import-export-tools-ng-14.0.0-b6-tb.xpi' which appeared to be the most current beta version, used Thunderbird's Add-ons & Themes > Extensions > click the Gear icon > Install add-on from file > browse to and select the .pki file. Then was able to export the folder(s) I wanted. Very helpful.
I assume that add-on will be published eventually as a non-beta. But the beta I downloaded worked as desired without issue.
",ChuckoW,false,0,0,https://support.mozilla.org/questions/1421140 1597515,1421140,2023-08-14 05:04:07 -0700,2023-08-14 05:04:07 -0700,"Here is the 115 compatible version: https://github.com/thundernest/import-export-tools-ng/blob/v14.0.0/xpi/beta/import-export-tools-ng-14.0.0-b6-tb.xpi
",davidsk,false,1,0,https://support.mozilla.org/questions/1421140 1597523,1421143,2023-08-14 05:27:01 -0700,2023-08-14 05:27:01 -0700,"I am assuming you still have the account on thunderbird. The download will go to the profile, which I assume is the default on drive c. The actual location can be determined by clicking 'server settings' and viewing the bottom row that shows local directory. That would be the directory of the account and the message folders would be subdirectories of that (e.g., ...imapmail\<youraccountname>\INBOX and INBOX.msf) The download does not destroy anything, so you won't break anything. Verify that you have it all after the download, as it's possible it may not all download. Then exit TB and COPY the message folder to the Mail\Local Folders folder in the profile (NOT the imapmail folder). BEFORE STARTING, click 'synchronization&storage' advanced tab to confirm that the folders may be downloaded. You need to individually download each folder.
",davidsk,false,0,0,https://support.mozilla.org/questions/1421143 1597519,1421143,2023-08-14 05:14:56 -0700,2023-08-14 05:14:56 -0700,"I was able to go online to webmail1@earthlink.net and it is all there. I don't know if that means POP or IMAP. I have used 88% of 2300 mb so I am guessing this is a lot of data. I just want to make sure I do this right so I don't lose anything. When I ""download"" where is it going? Are you allowed to contact me directly via phone so you can walk me through this at some point? Thank you for your quick initial response!
",revsan,false,0,0,https://support.mozilla.org/questions/1421143 1597516,1421143,2023-08-14 05:07:50 -0700,2023-08-14 05:07:50 -0700,"If the account is POP, you can copy the message folders to Local Folders from within Windows File Explorer to retain the messages. If IMAP, you would first need to verify that all folders can be accessed offline and then click File>offline>download. After confirming that you have them all, you could do as above for POP.
",davidsk,false,0,0,https://support.mozilla.org/questions/1421143 1597582,1421149,2023-08-14 11:10:46 -0700,2023-08-14 11:10:46 -0700,In most cases you address a message to e.g. 10digitmobilenumber@vtext.com for a Verizon recipient. Each cell provider has a unique string after the @.
,sfhowes,false,0,0,https://support.mozilla.org/questions/1421149 1597579,1421154,2023-08-14 11:00:05 -0700,2023-08-14 11:00:05 -0700,"See https://addons.thunderbird.net/en-us/thunderbird/addon/html-source-editor/
",sfhowes,false,0,0,https://support.mozilla.org/questions/1421154 1597551,1421154,2023-08-14 07:45:41 -0700,2023-08-14 07:45:41 -0700,"Alright, a big NM on this. After posting I took the extension apart, believing it was still functional and possibly containing the code triggering the problem.
In reality, the last update removed the working extension and replaced it with one whose only function is to display the nag alert.
So for now, the fix is to uninstall. (Now looking for a way to restore that usability since I don't trust third-party download sites.)
To safeguard against such events, TB users might backup their extensions so that they can be restored, then turn off auto-updates.
",FFnut,false,0,0,https://support.mozilla.org/questions/1421154 1597549,1421154,2023-08-14 07:24:03 -0700,2023-08-14 07:24:03 -0700,"(Apologies, that should be ""ThunderHTMLedit."")
",FFnut,false,0,0,https://support.mozilla.org/questions/1421154 1597553,1421155,2023-08-14 07:52:32 -0700,2023-08-14 07:52:32 -0700,I suggest you contact the addon's author for this assistance. The author may decide it's a bug and fix it.
,davidsk,false,0,0,https://support.mozilla.org/questions/1421155 1597709,1421161,2023-08-15 02:58:30 -0700,2023-08-15 06:23:03 -0700,Posledná oficiálna verzia Thunderbirdu je 102.14.0. V tejto verzii je v kontaktoch (po SK Adresár) uhora obdĺžnik s vyhľadávacím poľom a vedla tohoto poľa je ikona s troma čiarkami - kliknite na ňu a zoraďte si kontakty ako potrebujete.
,Ansamb,false,1,0,https://support.mozilla.org/questions/1421161 1597587,1421168,2023-08-14 11:41:41 -0700,2023-08-14 11:41:41 -0700,"Yes, the latest version appears to not work.
",sfhowes,false,0,0,https://support.mozilla.org/questions/1421168 1597586,1421168,2023-08-14 11:24:34 -0700,2023-08-14 11:24:34 -0700,"I have this add-on set to auto-update. I went ahead and removed it, then added it hoping to get the newest version. However, it still isn't working.
",info9721,false,0,0,https://support.mozilla.org/questions/1421168 1597577,1421168,2023-08-14 10:55:09 -0700,2023-08-14 10:55:09 -0700,"Have you tried the latest version of the add-on?
https://addons.thunderbird.net/en-us/thunderbird/addon/deselect-on-delete-tb78/
",sfhowes,false,0,0,https://support.mozilla.org/questions/1421168 1597580,1421169,2023-08-14 11:05:59 -0700,2023-08-14 11:05:59 -0700,"If you need to get a corporate response, you may need to use this url: https://www.mozilla.org/en-US/contact/ Note that Mozilla is a multi-national corporation. In today's world, I doubt you find any global software that is primarily a U.S. product. But this is just my personal opinion.
",davidsk,false,0,0,https://support.mozilla.org/questions/1421169 1597715,1421171,2023-08-15 03:56:15 -0700,2023-08-15 03:56:15 -0700,"Yes, it's puzzling. If the phone received message and attachment, then the message with attachment was in the server. You could log on to your online account to verify.
",davidsk,false,0,0,https://support.mozilla.org/questions/1421171 1597634,1421171,2023-08-14 15:32:03 -0700,2023-08-14 15:32:03 -0700,Hi David I just tried to send an email from myself to myself on my PC and I noticed that it took a while to go and the same problem arose whereby it is showing sent in the sent box but not coming in to my inbox. But upon checking my mobile it has come in to my inbox OK for the same address attachment as well?? Doesn't seem to be a problem there. I have checked my outgoing server and my incoming server but they are reading correct? Totally confused now.
,kepatka,false,0,0,https://support.mozilla.org/questions/1421171 1597596,1421171,2023-08-14 12:58:36 -0700,2023-08-14 12:58:36 -0700,What happens when you send to yourself?
,davidsk,false,0,0,https://support.mozilla.org/questions/1421171 1597592,1421171,2023-08-14 12:16:51 -0700,2023-08-14 12:16:51 -0700,Hi David thank you for your advice but I have tried sending several different emails with attachments on them to different people and none of them have received them these emails show up in the sent box marked as sent. If I send an email on it's own (no attachment) it is received OK? I don't know what else to do.
,kepatka,false,0,0,https://support.mozilla.org/questions/1421171 1597581,1421171,2023-08-14 11:08:38 -0700,2023-08-14 11:08:38 -0700,"This not necessarily a Thunderbird issue. I recall sending such emails to a friend and it took several weeks to discover that he had set his email client to delete incoming messages with attachments. Before confirming the problem, I encourage sending to several email accounts, including your own.
",davidsk,false,0,0,https://support.mozilla.org/questions/1421171 1597652,1421179,2023-08-14 17:59:56 -0700,2023-08-14 18:00:09 -0700,"Firefox 102.15.0 esr and Thunderbird 102.15.0 is going to be the last major update for the old 102 branch.
Firefox 115.0 ESR and Thunderbird 115.0 will be the latest version you can run on the old EOL macOS 10.14 (ten.fourteen) as 116.0 and later requires macOS 10.15 (ten.fifteen) or later at minimum to run. For Firefox the last major update will be 115.15.0 ESR in September 2024.
There is no article for Thunderbird however for Firefox there is https://support.mozilla.org/en-US/kb/firefox-users-macos-1012-1013-1014-moving-to-extended-support
Windows 7, 8, 8.1 support has been dropped as of 116.0 also.
",James,false,0,0,https://support.mozilla.org/questions/1421179 1597584,1421179,2023-08-14 11:19:25 -0700,2023-08-14 11:19:25 -0700,"I believe you will find it here. https://archive.mozilla.org/pub/thunderbird/releases/102.14.0/mac/
",davidsk,false,0,0,https://support.mozilla.org/questions/1421179 1597762,1421225,2023-08-15 11:11:48 -0700,2023-08-15 11:11:48 -0700,"For this question, i am just asking about the update, as I did not update it. I found some post somewhere. I do not know if it was from an e-mail from this site, or another site from a user who was having technical difficulties with using the software after the update. I just want to see if I can get feedback to see what kind of issues and how it is working for users who use the latest version.
Perhaps I can find out more about using this program and if I will update it too. I would appreciate any feedback that users can provide.
",JoshuaCM,false,0,0,https://support.mozilla.org/questions/1421225 1597734,1421225,2023-08-15 08:10:29 -0700,2023-08-15 08:10:29 -0700,"I think you will be more likely to get a useful response if you focus your question on a specific problem you are experiencing. Your question is too general. Most outlook users are having no problems. Some outlook users have difficulties, but that is not an unusual situation, considering the large number of users. Thank you.
",davidsk,false,0,0,https://support.mozilla.org/questions/1421225 1597775,1421230,2023-08-15 12:28:08 -0700,2023-08-15 12:28:08 -0700,"Igen, így valóban megjelenik az egyesített mappákban a ""Beérkezett üzenetek""-nél az olvasatlan levél. Nem is értem miért szüntették meg ezt a hasznos funkciót, számomra emiatt egy visszalépés az új verzió. Köszönöm a segítséged!
",hordos7,false,0,0,https://support.mozilla.org/questions/1421230 1597771,1421230,2023-08-15 12:00:03 -0700,2023-08-15 12:00:03 -0700,"Na így már értem. Most direkt megnéztem, ez már a 102-es verzióban is így működött, és nem találtam rá beállítást, amivel át lehetne állítani. Viszont az igényedre szerintem van megoldás, csak nem pont olyan mint eddig. A Mappamódok alatt (a három pont ikon alatt találod az Új üzenet gomb mellett) kapcsold be és próbáld ki az Egyesített mappák és az Olvasatlan mappák lehetőségeket. Nem részletezném a működésüket, mert eléggé magukért beszélnek, viszont az Olvasatlan mappák jó kis funkciója (a jobb felső sarokban lévő menüből érhető el) a Tömör nézet, ezzel közvetlenül azon mappák listáját kapod meg, amelyekben olvasatlan levelek vannak.
",meskobalazs,false,0,0,https://support.mozilla.org/questions/1421230 1597768,1421230,2023-08-15 11:30:32 -0700,2023-08-15 11:30:32 -0700,"Szia, Amennyiben szétnyitom a mappákat nekem is így mutatja a beérkező leveleket. Viszont, ha nincs szétnyitva a mappa akkor nem mutatja a beérkező üzeneteket, a korábbi verzió mutatta ekkor is. Gondolom, valahol az opciós beállításoknál, ezt is lehet konfigurálni, de én elvesztem abban.
",hordos7,false,0,0,https://support.mozilla.org/questions/1421230 1597767,1421230,2023-08-15 11:25:24 -0700,2023-08-15 11:25:24 -0700,"Szia!
Nálam így néz ki a felület (lásd a mellékletet). Ha összecsukom a például a Beérkező levelek mappát, akkor a mostani 13 helyett 16 jelenik meg, mert hozzáadja az elrejtett mappában lévő olvasatlan leveleket. Nálad nem így viselkedik? Vagy ha igen, akkor szerinted hogyan kellene működnie?
Üdv, Balázs
",meskobalazs,false,0,0,https://support.mozilla.org/questions/1421230 1597733,1421254,2023-08-15 08:07:04 -0700,2023-08-15 08:07:04 -0700,"I regret we cannot assist you. To make changes in your email account, you must contact your email provider, Earthlink. If all that changes is the owner, there will be no need to make changes in Thunderbird.
",davidsk,false,0,0,https://support.mozilla.org/questions/1421254 1597758,1421264,2023-08-15 10:14:09 -0700,2023-08-15 10:14:09 -0700,click file>offline
,davidsk,false,0,0,https://support.mozilla.org/questions/1421264 1597753,1421265,2023-08-15 09:59:07 -0700,2023-08-15 09:59:07 -0700,It's fixed. Apparently Re-entering the 2019 saved PWs must have corrected the problem. Thank you!
,jhughey,false,0,0,https://support.mozilla.org/questions/1421265 1597747,1421265,2023-08-15 09:30:30 -0700,2023-08-15 09:30:30 -0700,"Sorry, I forgot to say:
O/S – Windows 7 Mailbox – pop-server.hvc.rr.com SMTP – smtp-server.hvc.rr.com",jhughey,false,0,0,https://support.mozilla.org/questions/1421265 1597782,1421266,2023-08-15 12:54:28 -0700,2023-08-15 12:54:28 -0700,
What procedure are you reading that says you must remain at 32bit? Seeing that document may help alleviate or clarify the content. The profile consists of files not executables. I see no problem.
,davidsk,false,0,0,https://support.mozilla.org/questions/1421266 1597746,1421266,2023-08-15 09:27:40 -0700,2023-08-15 09:27:40 -0700,Just to be clear...I want to use the 64 bit version on my new machine.
,TBird001,false,0,0,https://support.mozilla.org/questions/1421266 1597785,1421270,2023-08-15 13:26:10 -0700,2023-08-15 13:26:10 -0700,"I need a TB profile backup in the cloud, without any execution. But iCloud doesn't work like Google Drive. iCloud maintains an up-to-date copy of all files placed in the Desktop folder, and ignores other files--so they want you to put all your ""data"" in Desktop. But because the TB profile is a hidden file in Library on a mac, you can't just move it into the Desktop folder. If I copy it into Desktop, then I have two profile copies on my harddrive, and it costs me an extra 50GB of disc space on my mac. Is there no other option?
",danjantzen,false,0,0,https://support.mozilla.org/questions/1421270 1597783,1421270,2023-08-15 12:55:57 -0700,2023-08-15 12:55:57 -0700,"Are you talking backup, or are you planning to execute from the cloud? To backup, just do it when TB is not running. And the process is to copy, not to move.
",davidsk,false,0,0,https://support.mozilla.org/questions/1421270 1597828,1421275,2023-08-15 16:39:58 -0700,2023-08-15 16:39:58 -0700,They are identical
,ian1936,false,0,0,https://support.mozilla.org/questions/1421275 1597803,1421275,2023-08-15 14:23:43 -0700,2023-08-15 14:23:43 -0700,This sounds like a Gmail issue. I suggest you and she verify all your settings there.
,davidsk,false,0,0,https://support.mozilla.org/questions/1421275 1597788,1421275,2023-08-15 13:50:17 -0700,2023-08-15 13:50:17 -0700,I have two(2) email accounts one in my name and in my wife name. Her allmail does not reload deleted messages. My does.
,ian1936,false,0,0,https://support.mozilla.org/questions/1421275 1597779,1421275,2023-08-15 12:46:03 -0700,2023-08-15 12:46:03 -0700,"That is not a mistake. Gmail likes to keep everything, even the trash. I encourage all users to unsubscribe from the allmail folder as it just confuses people. Gmail doesn't actually have traditional folders; instead, it uses pointers to messages to keep track of them. So, all of your mail has at least two pointers ('labels' in Gmail's vocabulary). Your inbox is in the inbox label and the allmail label, and so on.
",davidsk,false,0,1,https://support.mozilla.org/questions/1421275 1597786,1421285,2023-08-15 13:31:52 -0700,2023-08-15 13:31:52 -0700,"Sorry, I am using 102.14.0, not 112.
",wa9ybw,false,0,0,https://support.mozilla.org/questions/1421285 1597813,1421289,2023-08-15 15:26:04 -0700,2023-08-15 15:26:04 -0700,"don't have ""trash"" capability .must delete all messages one at a time
",ablestudent123,false,0,0,https://support.mozilla.org/questions/1421289