id,created,updated,title,content,tags,product,topic,locale,answers,creator,link
1418039,2023-07-10 17:02:32 -0700,2023-07-11 17:10:37 -0700,cannot setup gmail to work in thunderbird,"<p>hello I am not very sucessful setting up my gmail (imap) in thunderbird - I have enabled imap in my gmail account for the email I want to use - I reckon this could be the problem , when I sign into my gmail I do not get this message window pop up at all: I wonder why I am not getting the window popup available for me to allow access to gmail from thunderbird? - is that a question for thunderbird support or gmail support?  </p><p><br> </p><p>Thanks </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1589919;1589921;1589936;1589997;1590031;,andy_from_ireland,https://support.mozilla.org/questions/1418039
1418043,2023-07-10 18:55:28 -0700,2023-07-22 20:20:34 -0700,I migrated my thunderbird profile to a new computer and now all the dates on my emails are wrong,<p>I migrated my thunderbird profile to a new computer and now all the dates on my emails are wrong - (such as 1402-04-15- see screenshot below). How do I fix this? </p>,download-and-install_1;,thunderbird,download-install-and-migration,en-US,1590280;1590291;1590293;1590296;1590466;1591003;1591072;1592167;1592172;1592269;,laughinghorse,https://support.mozilla.org/questions/1418043
1418044,2023-07-10 18:56:02 -0700,2023-07-11 17:46:00 -0700,Thunderbird does not use the email address the mail was sent to by default when replying,"<p>When replying to an email that is sent to my alias address, Thunderbird uses my actual email address in the reply email unless I manually change it. This should be either automatically the same address the email was sent to or at least optionally selectable choice in preferences instead just always using my default email address. </p><p>Longer version: 1) I order something from Acme Inc. I give them my alias email in format of user@acmeinc.domain.etc.  2) there is an issue with the order. Acme Inc contacts me by sending email to user@acmeinc.domain.etc 3) I get the email. I reply by pressing the reply option in Thunderbird 4) Thunderbird sets my sender address as user@domain.etc instead of using the email address user@acmeinc.domain.etc the email was sent to 5) Before sending the email I will have to manually go and type in the address that I want to use so that a) my actual email address is revealed to automatic systems b) I can potentially be able to see who leaked my email address and where (marketing, spam, ..) </p><p><strong>The format of the email address is not an issue. The email address used when replying is.</strong> </p><p>Please make it so, that when pressing the reply button the same email address the message was sent to will be used by default, or atleast add this as an option for the user to select in the preferences. </p><p>The fact that email programs have junk (e)mail options does not remove the fact that junk mail still happens and the actual solution is to remove unwanted junk at the server, not the client level (we have many, many, nice devices, don't we). </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1589916;1589942;1589944;1590039;,skape,https://support.mozilla.org/questions/1418044
1418045,2023-07-10 20:20:16 -0700,2023-07-10 20:20:16 -0700,How do I remove a folder from the unified archives?,"<p>I have a ProtonMail account configured in Thunderbird, and I want to subscribe to all the folders it provides via IMAP. This includes an 'All Mail' and a 'Archives' folder. For reasons that should be obvious, I only want the one called 'Archives' to be included in the archives unified folder. Unfortunately Thunderbird is automatically including both of these folders in the unified archives folder. I can open the unified folder properties and unselect the 'All Mail' folder from the search options, however the folder is still shown as one of the subfolders in the unified archives folder. </p><p>How can I actually get Thunderbird to remove this subfolder from its unified archives? </p>",other;,thunderbird,other,en-US,,firefox2377,https://support.mozilla.org/questions/1418045
1418046,2023-07-10 20:24:01 -0700,2023-07-11 04:47:40 -0700,outgoing emails,"<p>Over the past three days I have not been able to send emails. I have checked the settings and the ISP details for SMTP are correct. I have read a number of the articles in Thunderbird's trouble shooting page and cannot resolve the problem. Can someone please advise me, bearing in mind I am 76 years old and not an expert in these matters. This is the first time in the 12 years with Thunderbird that I have had this problem. Ian Hooper </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1589917;,Ian47,https://support.mozilla.org/questions/1418046
1418049,2023-07-10 20:58:28 -0700,2023-07-11 17:48:40 -0700,How do I disable this unwanted behvavior when using quick filter?,"<p>I don't know what this message is for, nor do I care.  It bothers me because I have a habit of hitting the enter button when doing any kind of search, even though its not necessary for quick filter.  Every time this comes up and I hit the enter key it opens a new tab which is not what I want.  Please tell me there is some kind of advanced configuration tweak that will either break or disable this unwanted feature. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1590021;1590024;1590033;1590040;,gsrgtrdg4565653,https://support.mozilla.org/questions/1418049
1418055,2023-07-10 22:57:51 -0700,2023-07-11 15:36:01 -0700,thunderbird - gelen kutusu,<p>merhaba. kendi gönderdiğim ve karşıdan aldıgım 3 adet mail var fakat bunları gelen dizininde göremiyorum. gelen kutusu hep(3) şeklinde yazıyor. dolu gibi görünüyor ve o dolu olan mailleri göremiyorum. </p>,other;,thunderbird,other,tr,1590013;,kubra.ozkapu,https://support.mozilla.org/questions/1418055
1418056,2023-07-10 23:34:46 -0700,2023-07-10 23:35:43 -0700,I dont have a primary password that I can recall,<p>Hello I dont have a primary password that I can recall.  I cant access my current emails as the box comes up with enter your primary password. </p>,other;,thunderbird,other,en-US,1589888;,renatamiller,https://support.mozilla.org/questions/1418056
1418058,2023-07-10 23:47:59 -0700,2023-07-10 23:47:59 -0700,Unable to save draft in Thunderbird,"<p>Good afternoon There was a problem in Thunderbird, POP3 account - unable to save draft. Drafts are saved locally on my computer. If you write a letter for a long time, then periodically displays a sign: ""Could not save the message as a draft. Error sending the message."" Forced saving a draft is also not possible with the same message. Thunderbird software version 102.13.0 (64 bit). Despite the fact that it cannot save a draft, the program freely allows you to drag and copy messages into the Drafts folder. If you create a new POP3 account, then there is no error with drafts. Please help. What can be done? </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,weandi,https://support.mozilla.org/questions/1418058
1418062,2023-07-11 00:33:31 -0700,2023-07-11 10:17:18 -0700,How to stop notifications from Google ‘Important’ folder?,"<p>Thunderbird has, for a while now, been giving me multiple notifications for the same message and keeps doing so over and over.  I don’t see the point in getting a notification about a message more than once.  Obviously, TB does flag ‘newness’ as well as ‘unread’ so it would be best if notifications took ‘newness’ into account. </p><p>Even if notifications do rely on a message being ‘unread’, Google’s IMAP folder system makes sure that messages appear in more than one place, which seems to make Thunderbird give you more than one notification.  Is there any way to restricting what folders TB looks in for new messages to notify you about? </p>",other;,thunderbird,other,en-US,1589963;,seanos,https://support.mozilla.org/questions/1418062
1418065,2023-07-11 01:15:33 -0700,2023-07-11 10:14:57 -0700,I cannot send e mails,"<p>I cannot sands my e mails . This is the message I can see:  Invio del messaggio non riuscito. Autenticazione non riuscita col server di posta in uscita (SMTP) <a href=""http://sendm.cert.legalmail.it"" rel=""nofollow"">sendm.cert.legalmail.it</a>. Controllare la password e verificare il “Metodo di autenticazione” in “Impostazioni account | Server posta in uscita (SMTP)”. </p><p>I need help quickly because I am a lawyer and I use thunderbird to send my documents to the Court best regards Avv Marianna Forlani </p>",other;,thunderbird,other,en-US,1589961;,mnnfrl,https://support.mozilla.org/questions/1418065
1418066,2023-07-11 01:20:53 -0700,2023-07-11 01:25:00 -0700,TBird can't read subfolders. After run update just current.,"<p>I've decide to switch from old Claws Mail. It is TBird 102.11.0 (64-bit) on Xubuntu 22.04 </p><p>After run the TBird update only previous pointed sub-folder and Inbox. If I point to other one TBird report  ""Login to account failed"" asking me for new password or cancel or retry.  If I shutdown the TBird and open it again the new pointed (from prev start) folder updates automatically. </p><p>But if I choice other one - the result is the same - ""Login to account failed"" and system message: ""Server imap.... has disconnected. The server may have gone down or there may be a network problem"" </p><p>Seems TBird don't communicate in the right way with the imap server. I can't see anything in settings to help me. Maybe someone from community can? Thank you in advance! </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,lbakalov,https://support.mozilla.org/questions/1418066
1418067,2023-07-11 01:28:55 -0700,2023-07-11 01:38:39 -0700,How do I fix the drag and drop option with wacom-tablet? It has stopped working.,"<p>Since I updated from Ubuntu 20 to Ubuntu 22.04, Thunderbird has become unstable when using a wacom-style tablet: every time I try to drag and drop an email, it crashes. It also doesn't respond well to the wacom pen buttons. Other software seems to work well. I tried safe mode disabling all add-ons, and same result.  On the terminal, I see this error when it happens:  </p><p>[Parent **, Main Thread] WARNING: gdk_wayland_window_get_wl_surface: assertion 'GDK_IS_WAYLAND_WINDOW (window)' failed: 'glib warning', file /build/thunderbird-pdSW0V/thunderbird-102.11.0+build1/toolkit/xre/nsSigHandlers.cpp:167 </p><p>(thunderbird:**): Gdk-CRITICAL **: ***: gdk_wayland_window_get_wl_surface: assertion 'GDK_IS_WAYLAND_WINDOW (window)' failed [GFX1-]: Wayland protocol error: error marshalling arguments for start_drag (signature&nbsp;?oo?ou): null value passed for arg 1 </p><p>[GFX1-]: Wayland protocol error: Error marshalling request: Invalid argument </p><p>Gdk-Message: ***: Error 22 (Invalid argument) dispatching to Wayland display. Exiting due to channel error. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1589901;,aiora.zabala,https://support.mozilla.org/questions/1418067
1418069,2023-07-11 02:09:13 -0700,2023-07-11 02:09:13 -0700,Account gone in hiding after update,"<p>Hi, </p><p>So after the update one of my accounts went missing/ or better said goes into hiding when starting up. To make it visible again I have to send an email to that account then click the pop-up new mail window as soon as it gets in. Then the mailbox is visible again. It is the only account I have that works with Exchange ... maybe that has something to do with it. </p><p>Thx for any help! ~M </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,Muriel11,https://support.mozilla.org/questions/1418069
1418070,2023-07-11 02:35:36 -0700,2023-07-11 04:36:19 -0700,How to back up my emails in Thunderbird before changing my email provider?,"<p>I have to switch to another email provider. But the old provider does not allow me to back up my emails and later re-import them at the new provider. I have been using IMAP for all my emails. So when I change the settings in Thunderbird to the new email provider's settings, I assume that in Thunderbird, all my older emails will be deleted (when Thunderbird synchs my account with the new email provider, and the old emails are not there, I assume all older emails will be deleted from Thunderbird?). How can  I avoid losing my old emails during the migration? I have already created subfolders to my Local Folders (Backup/email1, etc), and copied all my emails there. Is that enough? Those would not disappear during a switch of email providers, right? Also, I work with a laptop on the road, and a desktop from at home, and I have no access to the desktop machine at his time. How can I transfer the backed-up emails from my Local Folder to the desktop computer later? </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1589915;,tenjuergen,https://support.mozilla.org/questions/1418070
1418073,2023-07-11 03:31:51 -0700,2023-07-11 07:24:16 -0700,Recupero indirzzo email thunderbir,"<p>Salve vi contatto in merito al mio indirizzo email aziendale, in quanto avando impostato una password principale per l'accesso alla mail (dimenticandola) non sono riuscito piu ad accedere. Successivamento avendo letto delle info su internet ho eliminato il mio account non riuscendo piu a reimpostarlo. </p><p>Certo di un vostro riscontro porgo i miei piu cordiali saluti </p><p>Danilo D'Assaro </p>",other;needsinfo;,thunderbird,other,it,1589933;,danilo.dassaro,https://support.mozilla.org/questions/1418073
1418077,2023-07-11 05:22:50 -0700,2023-07-12 06:51:27 -0700,Sometimes cannot send email,"<p>Sometimes I can't send email.  Sometimes I can.  When my message won't send, I get this error message... ""Sending of the message failed.  An error occurred while sending mail. The mail server responded: Please ensure your email address and authenticating user match when sending messages. Please verify that your email address is correct in your account settings and try again."" </p><p>If it works sometimes and not others, how can the configuration be wrong? </p><p>How can I fix? </p><p>This is recent problem... likely since a T-Bird update.  Prior, had worked normally. </p><p>Thanks. </p><p>Ron H. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1589954;1589995;1589998;1590080;1590088;,gnome99,https://support.mozilla.org/questions/1418077
1418081,2023-07-11 05:52:33 -0700,2023-07-11 08:26:50 -0700,Can't add a valid email address to my address book,"<p>I am trying to add what looks to me like a valid email address to my address book but when I input the email address into the ""email address"" field and press ""return"", the box around the address turns red and it will not let me add it. See screenshot attached.  What am I doing wrong?  </p><p>Thanks for your help. </p><p>PS I changed the email address slightly so I'm not posting the real email address in a public forum, but the real one is in the same format as this one. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1589926;1589934;1589935;1589948;,queenmab100,https://support.mozilla.org/questions/1418081
1418082,2023-07-11 05:54:07 -0700,2023-07-11 05:54:07 -0700,Agenda,"<p>Hi, I encounter since the last but not the last upgrade an issue with agenda and, as I suppose, with recurent events. Looks like Thunderbird agenda is not able to clear one or more occurences within a dates range and when you try to synchronize with an other calendar app Thunderbird agenda definitely crashes. In such a situation Thunderbird run and run during very long time but, at the end (5 to 10 mn later) you may interact with the mail, but very slowly. and the processor (Intel 7 octocore 3.2 GHz) is busy at the level of 50 to 75%.  No difference when I use the troubleshooting mode. I only may use the mail after stopping agenda an restart Thunderbird. I already uninstall then reinstall Thunderbird, but no effect ( my data were agin present). I would be glad to receive help to fix this issue. Kind regards, Michel Poinssot </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,michel.poinssot,https://support.mozilla.org/questions/1418082
1418085,2023-07-11 06:06:25 -0700,2023-07-11 16:52:16 -0700,Thunderbird won't start up,<p>Thunderbird crashed after an update and won't restart.  I uninstalled and reinstalled.  Still won't start up.  What can I do? </p>,fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1590020;,Alaskak64,https://support.mozilla.org/questions/1418085
1418087,2023-07-11 06:25:33 -0700,2023-07-11 07:23:13 -0700,cursor color,"<p>How do we change the color of the cursor when navigating through message panes? </p><p>With my new Windows 11 Thunderbird, I customized background and fonts and other features to the colors I like, but now the cursor is invisible on the gray background.  I see no menu item to change the cursor in any way, color, size, transparency, solid.   </p><p>Help, please. </p><p>Thanks, Tom </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1589932;,tsbtonon,https://support.mozilla.org/questions/1418087
1418088,2023-07-11 06:51:19 -0700,2023-07-18 08:03:43 -0700,Thunderbird 102.13.0 and Exquilla,"<p>Hello, I upgraded this morning TB to the latest version 102.13.0 but my account on office 365 is not working properly. I cannot forward messages anymore and the messages that I send have no content. </p><p>I am using Exquilla for Microsoft exchange and there is something definitely wrong since the upgrade was done. </p><p>Can you support urgently? </p><p>Best regards, </p><p>Fadi </p>",fix-problems;tb115;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1589937;1589938;1589947;1589949;1589950;1589951;1589960;1589962;1589988;1590010;1590087;1590099;1590114;1590117;1590123;1590146;1590150;1590321;1591020;1591309;,fkhoneis,https://support.mozilla.org/questions/1418088
1418091,2023-07-11 08:47:39 -0700,2023-07-11 08:47:39 -0700,email,"<p>In the header above new e-mails which has address book, reply, junk etc. Many e-mails are coming up as ""not junk"" making it harder to get rid of them and mark them as junk. Is there any way to change this as its annoying and time consuming. </p>",other;,thunderbird,other,en-US,,rmarin9535,https://support.mozilla.org/questions/1418091
1418092,2023-07-11 08:47:57 -0700,2023-07-11 09:03:31 -0700,Thunderbird working well with several USA email accounts but notable problems with Yahoo.com.,"<p>Latest Thunderbird version ( Win11 Pro, Desktop PC ) will not accept proven setup info for <a href=""http://Yahoo.com"" rel=""nofollow"">Yahoo.com</a>. Confirmed Server info with Yahoo, but Thunderbird rejects.  PLZ help&nbsp;!! Thom Bailey St George, UT USA </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1589953;,tfbailey37,https://support.mozilla.org/questions/1418092
1418093,2023-07-11 09:29:56 -0700,2023-07-11 17:34:41 -0700,"After updating to Thunderbird 102.13.0, can no longer send emails but I can receive them","<p>After updating to Thunderbird 102.13.0, can no longer send emails but I can receive them </p>",other;,thunderbird,other,en-US,1590034;,alexanders816,https://support.mozilla.org/questions/1418093
1418100,2023-07-11 11:49:20 -0700,2023-07-14 10:38:26 -0700,"We are long-time, non-profit, Firefox user: 2months ago, we paid in for Thunderbird email: we can receive, but cannot send. Please fix the problem ASAP. We'd like to stay, but will have to go soon.","<p>Please fix T-bird email. We are a non-profit, long-term, Firefox user that paid &amp; signed in 2months ago, &amp; cannot send email. Please fix ASAP; problem is something to do with SMTP server. We don't want to, but we will have to go very soon.  Thanks,  Refuges for All WildLife. </p>",other;,thunderbird,other,en-US,1590018;1590586;,rew-q,https://support.mozilla.org/questions/1418100
1418101,2023-07-11 11:57:11 -0700,2023-07-17 10:56:44 -0700,How can I deduplicate a subfolder?,"<p>The email system that my organisation uses does not have an ""All Mail"" folder, and any folder I want has to be created as a subfolder of the Inbox.  That is not Thunderbird's fault.  It just an annoying constraint of our system.  Ultimately the original emails are then moved from the Inbox and filed in their relevant folders, while the copy remalns in the All Mail folder.   </p><p>My workaround is to select and copy batches of emails in my Thunderbird Inbox to an ""All Mail"" subfolder that I have created.  However sometimes I copy the same Inbox email more than once to the subfolder.  Is there a way to deduplicate the emails in a single folder, namely my All Mail folder? </p><p>I use Thunderbird on a Windows 10 PC and on iPad and iPhone. </p>",other;,thunderbird,other,en-US,1590035;1590308;1590447;1591109;,David_DD,https://support.mozilla.org/questions/1418101
1418102,2023-07-11 12:06:34 -0700,2023-07-11 13:52:24 -0700,3.3 MB Pasted Image becomes 22 MB Message,"<p>TB 102.13.0 (64-bit)/macOS 13.3 (22E252)/2023 MBP, 16"", M2 Max </p><p>If I take a photo on my iPhone 12 SE/iOS 16.5.1 and AirDrop it to my Mac, it's 3.3 MB: </p><p><a href=""https://www.kan.org/pictures/IMG_8281.HEIC"" rel=""nofollow"">https://www.kan.org/pictures/IMG_8281.HEIC</a> </p><p>If I attach it to a message (as an attachment) in TB, the message size is about 4 MB. </p><p>If I copy/paste it into the message body, the message size balloons to ~22 MB. You can test this just by Saving the message to your Drafts folder; you don't have to actually send it. </p><p>Resizing the pasted photo within the message body doesn't affect the message size, as it appears to change the rendering without resampling. </p><p>The result is the same whether I copy on the iPhone and paste it into TB on my Mac, or whether I AirDrop it to my Mac, open in Preview, copy from Preview, and paste into TB. </p><p>Is there a way to resample the image within TB to reduce its file size without going through another app like Preview? Sometimes it's more instructive to have inline messages, exactly where they need to be in the body of my email, rather than having them as attachments. And copy/paste directly from my iPhone would be a great productivity enhancer if not for the size bloat.  </p><p>Thanks! </p>",other;heic;,thunderbird,other,en-US,1589992;1590003;,steven64,https://support.mozilla.org/questions/1418102
1418103,2023-07-11 13:22:29 -0700,2023-07-14 09:21:50 -0700,Message filters not working,"<p>To whom it may concern, </p><p>Since I'm using Thunderbird I've been building a Message Filter (Tools&gt; Message Filters) to automatically delete mails by setting up rules like, i.e., delete messages containing certain words and/or symbols in its address and/or subject. This feature has been performing perfectly until a few days ago, when this rules stopped working—hence these unwanted mails reach my Inbox, also my Junk folder. Manually executing those filters neither works. I've updated Thunderbird to its latest version in Ubuntu, 102.13, although this issue persists. Could you please provide me any hint about what's happening? </p><p>Thanks for your patience and support. </p><p>Best regards, </p><p>Sebastián </p><p>PS: I've attached a screenshot of a mail that, according to ""my rules"", should have been automatically deleted. </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,es,1590404;1590544;1590566;,dxm83,https://support.mozilla.org/questions/1418103
1418106,2023-07-11 13:33:48 -0700,2023-07-12 05:59:31 -0700,otobaca@gmail.com,"<p>V zahraničí nefunguje, po prejdení hraníc SVK mi prestane fungovať </p>",other;,thunderbird,other,en-US,1590084;,riaditel3,https://support.mozilla.org/questions/1418106
1418113,2023-07-11 15:15:10 -0700,2023-07-16 12:47:13 -0700,How to remove the new toolbar in version 115?,"<p>Hello, </p><p>The new UI has this massive customizable toolbar at the top of the screen, it wastes a lot of space and doesn't look good compared to the old UI, you can fully customize it even leaving it blank but that does not remove it entirely and it looks off with just a blank nothing up there, where is the option to completely remove this new toolbar? </p><p>Regards, </p>",customize;unsupported;userchromecss;unsupporteduserchromecss;tb115;bug1843804;unifiedtoolbar;,thunderbird,customize-controls-options-and-add-ons,en-US,1590017;1590019;1590032;1590037;1590038;1590059;1590935;1590958;,chugg7,https://support.mozilla.org/questions/1418113
1418115,2023-07-11 17:03:02 -0700,2023-07-11 17:03:02 -0700,Move TB emails from Windows 7 to windows 11,"<p>When moving the old ""profiles"" folder from a windows 7 computer to a new windows 11 computer that already has TB installed and running, will adding the old profile the current TB emails and folders as is, or will it erase the current information.  Not a lot of emails or folders on the new computer but still don't want to lose that info. Sincerely,                 Tom / G T Inc. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,,hummerproducts1,https://support.mozilla.org/questions/1418115
1418116,2023-07-11 17:12:05 -0700,2023-07-11 17:54:11 -0700,Supernova + iCloud Sync?,<p>Hey Fam! Congrats on a superb delivery!  Quick question - for iCloud users when can we expect to be able to use the TBSync addon to support syncing key data?  Thanks! </p>,fix-problems;tb115;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1590036;1590041;,tlbrooks03,https://support.mozilla.org/questions/1418116
1418117,2023-07-11 17:37:08 -0700,2023-07-13 20:43:26 -0700,Outlook/Google Calendar Sync?,<p>Hello first sorry if this has been posted before and I missed it. </p><p>Been looking for an alternative email client since Microsoft is changing over to their clunky web mail app in windows. </p><p>Been trying out Thunderbird (version 115) added my Outlook/Microsoft account which works fine email wise but the calendar does not show up. I can add the same account or my google account to say EM mail or mailbird and the calendar shows/syncs up s in those programs effortlessly.  </p><p>Does this not work the same in Thunderbird or do I need some extra plug ins? I seen trying to share and export the ics file but I just want to sync it like any other program. </p><p>Thanks for your help </p>,calendar;,thunderbird,calendar,en-US,1590157;1590186;1590473;,redfox_11,https://support.mozilla.org/questions/1418117
1418123,2023-07-11 20:02:05 -0700,2023-07-13 00:55:50 -0700,Thunderbird on new computer won't log into my server,"<p>I just bought a new laptop and installed Thunderbird, which I have been using since Moses. When I tried setting it up with my ISP server, I tried IMAP, but it wouldn't let me log in, saying invalid password, using the same password I have been using since Abraham. I then realized what I really wanted was POP, so I could store my emails on my computer. So, I tried that but got the same results. I've not had this problem with other new computers I have bought. It has always been seamless. So, what do I need to do to get past this? Thanks. </p>",other;,thunderbird,other,en-US,1590045;1590095;1590261;,Cris47,https://support.mozilla.org/questions/1418123
1418125,2023-07-11 22:02:21 -0700,2023-07-20 04:03:26 -0700,The email message-body is not being sent,<p>I am running thunderbird 102.13.0 (64-bit) on Windows10 I have ExQuilla installed in order to use Office365 and SMTP-mail-server Last night I received an update of ExQuilla to version 115.0 Since the update the message-body of emails are not being sent The email-body is visible in my sent mail but the recipient receives the email with blank message-body Many thanks for you help/assistance </p>,other;,thunderbird,other,en-US,1591718;,robert.hale,https://support.mozilla.org/questions/1418125
1418126,2023-07-11 23:02:15 -0700,2023-07-12 03:10:13 -0700,THUNDERBİRD MAİL İLETİLMİYOR,"<p>Merhaba, yakın bir zaman önce başlayan bir sorunum var. şirketimzde herkeste geçerli olan bu sorunda, şirket maillerimizden ve şahsi şirket maillerimizden özellikle GMAİL uzantılı kişilere mail atamıyoruz ve alamıyoruz. geri bildirim geliyor. </p>",other;,thunderbird,other,tr,1590067;,kubra.ozkapu,https://support.mozilla.org/questions/1418126
1418130,2023-07-12 02:42:59 -0700,2023-07-12 02:42:59 -0700,"Inbox, Draft, Sent deleted mails","<p>My Inbox, Draft and Sent mails got deleted on the email address from the company. They were not saved and got deleted from my local machine. Is there any possibility to get them back? </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,stef_nistor,https://support.mozilla.org/questions/1418130
1418132,2023-07-12 03:35:13 -0700,2023-07-18 07:30:17 -0700,V115 and Office365 calendar & contacts don't populate with the account information,"<p>Hi, The 115 release is fantastic but although I've added the Office 365 account and email works well neither the calendar or contacts populate with the account information. I can't find any setting or subscription option to add them. Can anyone advise please? Thanks. </p>",calendar;tb115;,thunderbird,calendar,en-US,1590151;1591298;,arthur39,https://support.mozilla.org/questions/1418132
1418133,2023-07-12 03:38:27 -0700,2023-07-12 17:15:58 -0700,dosya geri getirme,<p>Bilgisayarın ssd kartı arıza yaptı değiştirdik ama mailler geri gelmedi eski yazışmalar yok nasıl getire biliriz </p>,download-and-install_1;,thunderbird,download-install-and-migration,tr,1590208;,fatih4,https://support.mozilla.org/questions/1418133
1418134,2023-07-12 03:43:16 -0700,2023-07-12 04:07:22 -0700,HOW TO: Import application configuration (customization),"<p>How can I import the configuration of the Thunderbird app? e.g. customized top panel, inbox sorting and view, reading pane customized toolbar, etc. </p><p>I've: 1. uninstalled beta 116 2. installed release 115 3. imported profile from beta to release =&gt; customization wasn't imported </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1590069;,dave.kolaja,https://support.mozilla.org/questions/1418134
1418138,2023-07-12 05:09:48 -0700,2023-07-12 05:09:48 -0700,Thunderbird is empty,"<p>A few weeks ago I started a project to transfer emails from a webmail service (a POP3 account) to local storage on my PC, using TB to move the emails and to be the 'container'.  A trial download of around 90 emails appeared to be successful and the messages were moved into a number of TB local folders.  Daily life then overtook the project. Now resuming, it's a bit of a shock to find TB almost completely empty:  no emails, no folders, and no account for the webmail, no accounts at all.  (The only thing there was a handful of collected addresses from a failed attempt some years ago to set TB up as an active client for a different webmail service.)  I thought I exited TB after the trial download before manually deleting the messages on the webmail server but maybe I didn't — if this is significant.  And I don't know what the TB settings for the webmail account were, which it set up automatically, as the account has now vanished.  I should have checked at the time, I realise. Not much to go on but can anyone surmise what happened, what I did wrong? Should I assume that the emails are lost for good?  I did not take a specific TB back up.  There is nothing in the TB profile.  File History was on an hourly schedule at the time but I am unclear what exactly it backs up, or how, and I can't see anything relevant there.  And comments in the forum suggest you can't restore successfully from there anyway. And I'd be very grateful for any advice on how to do this properly so that the emails, etc.,  do not evaporate. Thunderbird v.102.10.0;  Windows 10 (fully updated) Thanks,  BJ </p> <ul><li> I have little technical prowess, so be gentle! </li></ul>",other;,thunderbird,other,en-US,,BishopJ,https://support.mozilla.org/questions/1418138
1418139,2023-07-12 05:24:25 -0700,2023-07-13 00:03:44 -0700,email kient Mozilla Thunderbird,"<p>Dobry den, nejde mi na tento notebook (Lenovo IdeaPad 4G 14Q8C05 LTE) nainstalovat mail klienta Mozilla Thunderbird. Prosim o radu co je potrebne k instalacii??? </p><p>odkaz na notebook <a href=""https://www.alza.sk/lenovo-ideapad-4g-14q8c05-lte-d7353460.htm#discussionPosts"" rel=""nofollow"">https://www.alza.sk/lenovo-ideapad-4g-14q8c05-lte-d7353460.htm#discussionPosts</a> </p><p>Dakujem S pozdravom Jozef </p>",download-and-install_1;,thunderbird,download-install-and-migration,cs,1590132;1590136;1590145;1590254;,domadojo,https://support.mozilla.org/questions/1418139
1418146,2023-07-12 06:42:09 -0700,2023-07-12 06:42:46 -0700,"Can't delete messages, can't quit Firefox, can't delete accounts","<p>Dear all, </p><p>Since today I cannot delete messages. Thunderbird also won't quit using the keyboard command. I cannot delete accounts. It started when I updated my mac studio to Ventura: Thunderbird became slow. Tried to do something about it according to ideas one finds here in this forum, and then i had more problems, like the above. </p><p>Please, does anyone know what to do? the 'Problem solving mode' and problem information' does not do anything. Deleting the trash did not do anything.  </p><p>thank you! </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1590086;,martin353,https://support.mozilla.org/questions/1418146
1418148,2023-07-12 06:52:53 -0700,2023-07-12 06:52:53 -0700,Move Tabs to Unified Toolbar to reclaim vertical space,"<p>Overall I am positive on the 115 release. However I have noticed that due to the new unified toolbar a lot of vertical space is lost if using multiple tabs. Since I have a small display vertical space is quite precious to me. So I was wondering if there is a way to either disable the unified toolbar (not preferred) or move the tabs into the unified toolbar (preferred)? And potentially even reduce the height of the unified toolbar beyond the compact option? </p><p>I assume it will have to be a modification via userChrome.css, but while I can maintain once I don't have the required knowledge to create my own. </p><p>Attached is a short comparison picture between 115 (left) and my current setup(right) </p>",customize;tb115;unifiedtoolbar;,thunderbird,customize-controls-options-and-add-ons,en-US,,jonathan.schaefer,https://support.mozilla.org/questions/1418148
1418149,2023-07-12 06:54:16 -0700,2023-07-12 06:54:16 -0700,Missing emails,"<p>For the last month, I have some emails that show up in the sys tray ti let me know I've received them, but they don't show up in my in box, or they show up in my in box, then disappear.  Some will contain an attachment that I then download and save to documents ( CE certificates-sent from my iPhone to myself), then it disappears.  Sometimes I try to copy it to another folder, but it may not show up in that folder or in the inbox. </p><p>I've changed nothing and have been using Thunderbird for the last decade. TIA </p>",other;,thunderbird,other,en-US,,doxmail,https://support.mozilla.org/questions/1418149
1418150,2023-07-12 06:54:38 -0700,2023-07-12 06:54:38 -0700,Compact folders appears every hour or so for the same storage amt  317 meg,<p>Thunderbird current release:  Compact folders appears every hour or so for the same storage amt  317 meg </p>,other;,thunderbird,other,en-US,,DonInfoSys,https://support.mozilla.org/questions/1418150
1418152,2023-07-12 06:59:57 -0700,2023-07-13 10:59:12 -0700,Can I try out v115 (macOS) parallel to my installed v102?,"<p>I want to try out v115, but I'm quite sure it doesn't support the themes/plugins I'm used to (Darko, Mailbox Alert, Manually sort folders, tbkeys-lite). </p><p>Before I download and try v115, are there any things I need to perform so that it doesn't overwrite v102 to work alongside, until I know the new version suits my needs? </p><p>I couldn't find anything on this ""try out"", but I suppose it should be possible - you may want to add this to the blog post because I bet many people want to see it in action but are afraid to make their currently stable mail workflow break. </p>",download-and-install_1;tb115;,thunderbird,download-install-and-migration,en-US,1590096;1590100;1590143;1590262;1590353;,supergarv,https://support.mozilla.org/questions/1418152
1418155,2023-07-12 07:15:23 -0700,2023-07-13 21:04:25 -0700,"Thunderbird on Windows 10 - Changed location of Profile, profiles.ini & installs.ini now does not compact folders","<p>3 weeks ago my Thunderbird email client running on a Windows 10 laptop stated that it couldn't compact my email folders, because there was not enough space.  It told me to delete emails for it to be able to compact. It had been set to advise me every time it had more than 10Mb to compact and up till then, it had always compacted successfully. So I deleted 100Mb of emails, yet it still told me that it needed me to delete more emails. The Profile folder was located in its own 10GB partition.  So I checked the partition and found that it had less than 100MB of space left.  So I copied the Profile folder into another 30GB partition and within Thunderbird, I changed the location of the four email local directories by typing the new location address in each of the Server Settings - Message Storage - Local Directory folder.  I very soon noticed that I also had to change the address of the Profiles folder in the Profiles.ini and installs.ini folder.  So I changed that manually.  When I opened Thunderbird it appeared to open without any problems.  My emails appear to be intact.  I haven't noticed any missing or corrupted emails.  The email structure e.g. sub folders, appear to be all there and correct, but it is not asking for the emails to be compacted. Under General Settings, the original setting is still set i.e. inform when more that 10MB and ask every time before compacting.  The old Profiles address is not accessible to Thunderbird any more, although I can still access it and am keeping it as a backup.  When I choose an email folder to compact, nothing happens.  I have tried the Repair Folder dropdown for the main INBOX folder but nothing happened.  I did notice that once all the Profile addresses were changed, Thunderbird automatically started to and completed re-indexing all the folders/files.  What do I have to do to get Thunderbird to compact the email folders again, best regards Ian </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1590478;,ian.mack,https://support.mozilla.org/questions/1418155
1418156,2023-07-12 07:24:14 -0700,2023-07-14 14:25:28 -0700,version 115,"<p>i have version 115. this is what i expected and its still not possible to adjust&nbsp;: 1. I only need one address book instead of these three:1.all addresses,2.personal ,3.?collected I don't like/wish  having this group of 3. Can I install to have just one book? 2.i close tb with opened items. when i open tb these items are still opened. can i install this way: tb opens without these items and goes directly to inbox? 3.I can not  drag down from an opened mail - customize toolbars- items that I see in general such as  archiving ,unwanted,&nbsp;? all reply ...Why not? regards </p>",download-and-install_1;troubleshootingdetailsmissing;tb115;,thunderbird,download-install-and-migration,en-US,1590218;1590258;1590386;1590590;1590615;,s.a.dzwonek,https://support.mozilla.org/questions/1418156
1418157,2023-07-12 07:31:07 -0700,2023-07-12 21:18:10 -0700,Thunderbird V115.0,"<p>New Thunderbird Version 115.0 Every time Thunderbird checks for new messages, there is a popup relating to ""login to my hotmail account"". There is no prompt for an actual password as it is saved in the profile settings. The popup stays on screen for 3 seconds and is very annoying. This never happened with any of the previous versions.  It also happens when I click ""Get Messages"", and it doesn't matter which one of my many inboxes has the focus. Image attached. </p>",other;tbmsoauth2;,thunderbird,other,en-US,1590138;1590209;1590211;1590220;1590234;,fharris,https://support.mozilla.org/questions/1418157
1418159,2023-07-12 07:42:05 -0700,2023-07-13 20:55:20 -0700,MS Outlook Authentication Method IN/OUT for Thunderbird Summer 2023,"<p>Hi All, </p><p>Our team has been having a TERRIBLE time keeping up with all of the Authentication Method changes when setting up Outlook/Office365 Accounts in Thunderbird, specifically Incoming and outgoing security method. </p><p>It was previously just 'Normal Password', then changed to '0Auth2', but now NEITHER of those methods are available for us to designate.. </p><p>Any ideas as to what the newest updated Outlook Method/Protocol is? Options are Kerberos/GSSAPI and NTLM, as 'Normal' and Encrypted are not pulling info.. Attached is a snap of what is available. </p><p>Thanks in Advance, Cool Kids&nbsp;:) -BG </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1590477;,gewirtb,https://support.mozilla.org/questions/1418159
1418163,2023-07-12 08:14:26 -0700,2023-07-12 09:22:14 -0700,Versione 115.0 (64 bit),"<p>Salve, ho appena installato la versione 115.0 (64 bit) nel mio MacBook Pro con MacOS Ventura 13.4.1. </p><p>Il problema è che nella scheda ""Posta in arrivo"" non c'è nulla. Neanche compare il nome sull'etichetta. </p><p>Chiudere e riaprire l'app non cambia la situazione. </p><p>Visto che non posso rimanere senza accesso alla mail, in attesa di una risoluzione, c'è modo di scaricare la vecchia versione (che funzionava perfettamente)? </p><p>Grazie mille in anticipo </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,it,1590109;1590112;1590119;1590122;,bertofa,https://support.mozilla.org/questions/1418163
1418164,2023-07-12 08:15:43 -0700,2023-07-13 11:19:14 -0700,Install 115,<p>I have downloaded v115.  How do I install it?  Will it overwrite v102 or install by itself?  Do I need to do anything after I install it? </p>,download-and-install_1;tb115;,thunderbird,download-install-and-migration,en-US,1590115;1590125;1590313;1590314;1590318;1590354;1590365;,JerryC1958,https://support.mozilla.org/questions/1418164
1418166,2023-07-12 08:25:05 -0700,2023-07-13 03:56:00 -0700,Import Gmail without any Labels,<p><strong>bold text</strong> I want to try the new Thunderbird with my Gmail account and would like to import my gmail without importing Labels. Is this possible? </p>,download-and-install_1;,thunderbird,download-install-and-migration,en-US,1590128;1590267;1590272;,cwharts,https://support.mozilla.org/questions/1418166
1418167,2023-07-12 08:51:56 -0700,2023-07-12 08:51:56 -0700,update to 102.13.0 wiped everything out,"<p>Yesterday I updated to Thunderbird v. 102.13.0. This morning, when I launched it, absolutely nothing was in it. I had 4 accounts set up. Two have been inactive but I wanted to retain those emails and folders. My primary account (an Outlook one) was easy enough to re-connect, though all of my address books and saved addresses have been lost. The fourth account will probably be lost forever as I can no longer access it. </p><p>How could this have happened? Is everything definitely lost forever? I have been using Thunderbird for decades and nothing like this has ever happened to me. </p>",other;dataloss;troubleshootingdetailsmissing;,thunderbird,other,en-US,,hollisthomases,https://support.mozilla.org/questions/1418167
1418171,2023-07-12 09:19:40 -0700,2023-07-13 10:30:21 -0700,"Inbox Message Header List - Can Font, Spacing, Color be Customized?","<p>I'd like the list of messages in a stronger font, with less white space. And distinguishing unread messages by color instead of bold. </p><p>Can any of that be configured? </p><p>I'm a Thunderbird newbie, moving from Agent where the inbox displayed twice as many message headers in the same space, but was more readable because all messages were in a bold font but the unread messages were in red. </p>",customize;userchromecss;unsupporteduserchromecss;,thunderbird,customize-controls-options-and-add-ons,en-US,1590346;,Toolworker,https://support.mozilla.org/questions/1418171
1418174,2023-07-12 09:40:09 -0700,2023-07-15 03:28:34 -0700,Search Results,"<p>Thunderbird 102.13.0  I enter (the first part of) an e-mail address in the search bar, and select the address I am interested in from the drop down - this opens a ""results"" tab that shows me the first 10 of however many results. I click on ""show results as a list"" and get a list which shows only 8 results - only 2 of which are in the original list of 10... If I go back to the original results tab and select one of the messages that is not in the ""show results as a list"", rather than opening the mail I get an ""empty"" page showing no mails at the top  and the ""welcome to Thunderbird"" page where the mail should be. If I scroll back in my Inbox to the mail in question, I can successfully open it from there, so the mail itself is not missing... </p>",other;,thunderbird,other,en-US,1590475;1590680;,tim193,https://support.mozilla.org/questions/1418174
1418175,2023-07-12 09:52:36 -0700,2023-07-17 12:16:32 -0700,Mail on the server,"<p>Hi all, I have lost a very important email, to keep it safe I archived it but I had no idea where it was saved too, then my old Win7 PC broke and my local shop built me another, when I got my new Win10 PC all my saved emails were gone and I am wondering if there is a way to download emails left on the server, from 1st of July 22 to Jan 23, hope you can help, regards Robert </p>",other;,thunderbird,other,en-US,1590129;1590156;1590181;1590265;1590275;1590334;1590362;1591087;1591130;,tyler4402,https://support.mozilla.org/questions/1418175
1418176,2023-07-12 09:54:24 -0700,2023-07-12 10:35:09 -0700,"Is there a way to display which ""collapsed threads"" contain unread messages?","<p>New to Thunderbird and finding it, overall, along with Dovecot, a very satisfactory replacement for a proprietary legacy system,  with a similar ""look and feel"". </p><p>That said, I find, with and indication of ""new message"",  there is no indication of which ""collapsed threads"" might contain new, or unread, messages. </p><p>Is there a setting I have missed? </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1590130;1590133;,joea-too,https://support.mozilla.org/questions/1418176
1418177,2023-07-12 10:02:18 -0700,2023-07-13 05:43:30 -0700,Inbox empty,"<p>Hi.  It looks like there was a Thunderbird update and my inbox and sent boxes are completely empty.  It says I'm getting emails (I did a test), but I can't see them anywhere. </p>",other;troubleshootingdetailsmissing;tb115;probablynotathunderbirdproblem;,thunderbird,other,en-US,1590298;,mgossard,https://support.mozilla.org/questions/1418177
1418182,2023-07-12 10:48:27 -0700,2023-07-14 12:31:16 -0700,One calendar not showing on one device. Help,"<p>Hello allI have been using Thunderbird for years and just updated from a 2019 version just to get the new calendar and am loving it, but seem to be having a small problem. I have it on two pc's and linked to two google accounts (phones). I see all our calendars on all devices except for one calendar on the Laptop does not show up on the desktop. I created this specific calendar on the laptop and selected (on my computer). I can't figure out why I can see it on the phones and not on the other pc which is logged into the google account of one of the phones and the laptop. Thanks in advance for any assistance. </p>",calendar;,thunderbird,calendar,en-US,1590474;1590605;,lcmackenzie,https://support.mozilla.org/questions/1418182
1418183,2023-07-12 10:56:59 -0700,2023-07-13 05:54:32 -0700,How to fix menu bar position in the new supernova UI,"<p>So I want my UI to look proper so title bar at the top, with the title only, menu bar below it, and the rest tabs etc below that, you know like i trained my brain for the last quatre century. </p><p>Unfortunately with this new supernova UI this is messed up, see attached image. I consider this a UI bug its absolutely counter intuitive, please fix. </p><p>Also the font looke now more washed out in comparison with the previouse build, I want my font crisk #000000 on #FFFFFF no gray or grayisch or anything, the UI ist nto an art peace, its a tool, as simple as that. </p>",customize;unsupporteduserchromecss;tb115;,thunderbird,customize-controls-options-and-add-ons,en-US,1590284;1590303;,xanatosdavid,https://support.mozilla.org/questions/1418183
1418184,2023-07-12 11:08:14 -0700,2023-07-13 16:00:07 -0700,no responde el correo,<p>cuando borro muchos correos me sale un mensaje de que no responde como la captura de pantalla que os envio y solo me pasa en una cuenta y desde la ultima actualizacion </p>,fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,es,1590402;,jose.torices,https://support.mozilla.org/questions/1418184
1418188,2023-07-12 12:49:07 -0700,2023-07-12 12:49:07 -0700,Exchange account is created but Thunderbird doesn't accept the password for my officer 365 email account. The password is working on webmail and on Outlook.,"<p>Hello, Thunderbird does not recognize my Office 365 Outlook email account password, which is working fine with Outlook itself (which I've been forced to use due this problem), and with webmail. There is no problem with the password itself. </p><p>But Thunderbird won't recognize it. I already created an exchange account but can't activate it because of the password problem. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,,steve.ross.karuna,https://support.mozilla.org/questions/1418188
1418189,2023-07-12 13:00:10 -0700,2023-07-13 04:51:53 -0700,thunderbird setup,"<p>unable to remember password...one day i was signing in without problem, then my computer crashed..i had to reinstall thunderbird and the password i thought was mine no longer worked..i've tried several that  may have worked without success. i'm wondering if i was hacked.. please help..i can't setup my acct without my password </p>",other;,thunderbird,other,en-US,1590281;,t.timothymack,https://support.mozilla.org/questions/1418189
1418192,2023-07-12 13:37:24 -0700,2023-07-13 04:29:58 -0700,Need help transferring address book contacts and local folders from old computer to new one,"<p>Hello,  When I recently signed into Thunderbird email on my new computer, I thought all of my contacts and folders would be there, but they're not. Is there any way to transfer these? </p><p>Thank you! </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1590277;,tech48,https://support.mozilla.org/questions/1418192
1418198,2023-07-12 14:00:20 -0700,2023-07-12 15:20:19 -0700,Emails won't send,"<p>Emails won't send.  My provider is <a href=""http://Eastlink.ca"" rel=""nofollow"">Eastlink.ca</a>  Many times when I try to send an email using Thunderbird, I get this msg.  </p><pre>Sending of message failed. </pre> <p>An error occurred while sending mail: Outgoing server (SMTP) error. The server responded:   <a href=""http://csp02.eastlink.ca"" rel=""nofollow"">csp02.eastlink.ca</a> Eastlink ELOB5014: Maximum failed authentication attempts from 96.30.131.2 has been exceeded. </p><p>It often happens the first time I try to send an email.  Sometimes I can send it if I do a RESTART of the computer.  Sometimes that doesn't work either.  The only thing I can do is to copy the email into Eastlink Webmail, and then it always sends.  However this is a very BIG nuisance!!    Especially when I'm in a hurry.  Thunderbird has been doing this for several weeks now.  I don't know what to do.  Thank you. Skippy Mardon in Canada </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1590197;,Skippyrosa,https://support.mozilla.org/questions/1418198
1418199,2023-07-12 14:01:43 -0700,2023-07-13 22:11:18 -0700,SMTP Outgoing mail configuration,"<p>I had a hard disk crash and I now have the hardware working again.  I installed T-Bird 102.12.0 (Win 10) and after a few days of frustration I moved on to 102.13.0 but had the same results.  I finally got my gmail (pop) account working to receive mail, but I can't get outgoing mail (smtp) to work.  After reading a bunch of threads the fix looks like easy to fix: set the Authorization to AOth 2 BUT that option does NOT show up in the Menu! What now??? </p>",other;,thunderbird,other,en-US,1590440;1590482;1590484;1590490;,James.H.Simpson,https://support.mozilla.org/questions/1418199
1418200,2023-07-12 14:29:11 -0700,2023-07-13 11:32:45 -0700,thunderbird mail,"<p>I'm having a problem getting my mail @gmx.com   Thunderbird states at the bottom of the page that it is connected to <a href=""http://imap.gmx.com"" rel=""nofollow"">imap.gmx.com</a>  but does not collect any mail for four of my email addresses my gmail collects the mail just fine. I've tried turning off any fire walls to no avail.  Please help, Michael J    Thanks </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1590371;,michaelj6997,https://support.mozilla.org/questions/1418200
1418201,2023-07-12 14:37:40 -0700,2023-07-12 14:37:40 -0700,Ref. : Gestor de correos THUNDERBIRD.,"<p><strong>12/04/2023. </strong> </p><p>Ref.&nbsp;: Gestor de correos THUNDERBIRD. </p><p>Hola ... Quiero que los correos SPAM, me lleguen a una carpeta que abrí y denominé&nbsp;: “SPAM”. Hasta ahora, hice todo esto&nbsp;: Herramientas. Opciones. Seguridad. pestaña Correo no deseado. Activar el registro del filtro adaptativo de correo basura. Aceptar A pesar de haber hecho todo lo precedente, los correos SPAM, no me llegan a la carpeta mencionada. Que debería hacer, por favor&nbsp;? Disculpe la molestia. Muchas gracias - Saludos cordiales. - - -<strong></strong> </p>",other;,thunderbird,other,en-US,,pamenico1234,https://support.mozilla.org/questions/1418201
1418206,2023-07-12 16:37:20 -0700,2023-07-13 03:49:55 -0700,what happened to options menu in 102.12?,"<p>help entries all direct to 'Options' menu, respondersw insist that there is an 'Options' menu, but there does not appear to be one in 102.12.0 . </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1590269;,dumpsterdan,https://support.mozilla.org/questions/1418206
1418207,2023-07-12 16:49:14 -0700,2023-07-13 20:40:43 -0700,Thunderbird crashes,"<p>Thunderbird crashes regularly.  I have determined that it might be due to RAM.  When Quickbooks is open, Thunderbird will crash almost all the time.  If I close QB, it is fine.  I have an HP desktop w/ 8GB ram.   What I don't understand is that it started doing this recently, but never used to crash.  Is TB using more ram now since the latest releases?  Any insight would be appreciated. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1590207;1590472;,michaelr2,https://support.mozilla.org/questions/1418207
1418208,2023-07-12 16:56:29 -0700,2023-07-13 18:28:59 -0700,thunderbird + Exquilla,"<p>ENGLISH Hello, I currently have two outlock (exchange) mail accounts configured with the Exquilla plugin. On 07/11/2023 something happened that the email appeared as follows: </p><p>a) The email accounts are not shown, which as I said there are two, nor are the typical ""sent"" folders, ""spam"", etc. Only the local folders appear, which are those where I store and classify the received and sent emails as backup. </p><p>In the ""view"" option is the folder panel toolbars option. If I click on any of the options in that menu, the email accounts appear, but the messages are still not being sent. When I open thunderbird again, the system reappears without showing the mail accounts. </p><p>b) emails cannot be sent, but they can be received. </p><p>c) It seems to me that the MC Afee antivirus program sent me an alert from thunderbird and sent some files to quarantine. This probably happened after a thunderbird update, so I've tried unquarantining the files, i.e. restoring them, but it still doesn't work. </p><p>I tried to reinstall thunderbird without uninstalling the one I had so I don't lose all my folder settings, but it still doesn't work. </p><p>Any ideas how to fix this without losing the many backup folders I have? </p><p>greetings and thanks </p><p>SPANISH Hola, actualmente tengo dos cuentas de correo de outlock (exchange) configuradas con el complemento Exquilla. El día 11/07/2023 algo sucedió que me apareció el correo de la siguiente forma: </p><p>a) No se muestran las cuentas de correo, que como dije son dos, ni tampoco las típicas carpetas ""enviados"", ""correo no deseado"", etc. sólo aparecen las carpetas locales que son aquellas donde yo almaceno y clasifico los correos recibidos y enviados como respaldo. </p><p>En la opción ""ver"" está la opción barras de herramientas del panel de carpetas. Si hago click en alguna de las opciones de ese menú, me aparecen las cuentas de correo, pero siguen sin enviarse los mensajes. Cuando vuelvo a abrir thunderbird, vuelve a aparecer el sistema sin mostrar las cuentas de correo.   </p><p>b) no se pueden enviar correos, pero si se reciben . </p><p>c) Me parece que el programa antivirus MC Afee me envió un aviso de alerta proveniente de thunderbird y envió unos archivos a cuarentena. Esto probablemente sucedió después de una actualización de thunderbird, así que intenté sacar los archivos de cuarentena, o sea restaurarlos, pero sigue sin funcionar.  </p><p>Intenté reinstalar el thunderbird sin desinstalar el que tenía para no perder toda la configuración de mis carpetas, pero sigue sin funcionar. </p><p>Alguna idea de cómo solucionar esto sin perder las muchas carpetas de respaldo que tengo? </p><p>saludos y gracias </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,es,1590401;1590436;,coolblue7003,https://support.mozilla.org/questions/1418208
1418209,2023-07-12 17:02:21 -0700,2023-07-13 20:36:10 -0700,Searching in TB,"<p>I am not sure if I am doing something wrong or if it's just a bug in Thunderbird, but when I go to search for things - for example, I know there is an email with ""$17.99"" quoted somewhere in the email. So I type 17.99 up in the search box, and no results are found. I, however, change my search to ""Paypal"" and look for that term and that will bring up several emails containing ""Paypal"" and within those emails I will see the email with the ""17.99"" quoted within it. Why does TB choose not to recognize numerical data?  Thank you, John </p>",other;,thunderbird,other,en-US,1590469;,jmiller21,https://support.mozilla.org/questions/1418209
1418213,2023-07-12 17:28:14 -0700,2023-07-14 10:05:30 -0700,Select All button,"<p>I have asked this same question a couple three years ago.  All I got back then was push back. </p><p>So, if I may, allow me to ask again.... </p><p>There used to be a Select All button available in the add-ons.  But that option is no longer available. </p><p>I had presented use cases for the simple addition of a Select All button in the Customize area. </p><p>Yet all i got in response was comments like, ~if that's what you want, write your own button.~ </p><p>Is this community that acrid? </p><p>So i will ask again, there seems to have been a major UI overhaul in Thunderbird of late. </p><p>And a Select All button was left out. </p><p>Should i go explore other email options? </p><p>I mean really, what is so difficult about implementing such a basic UI button in the UI? </p><p><br>  Really.... </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1590210;1590212;1590213;1590214;1590226;1590227;1590228;1590268;1590560;1590568;1590580;,mike.543,https://support.mozilla.org/questions/1418213
1418214,2023-07-12 17:39:43 -0700,2023-07-20 14:22:11 -0700,"Thunderbird 102 sporadically high processor use, consumes tons of power on idle.  Calendar activity in CalDavSession.jsm","<p>Thunderbird 115.0 (though also happened on 102), M2 macbook pro; OS up to date. </p><p>On AC &amp; battery, thunderbird uses up huge amounts of power sporadically in its background activity, taking up ~50-80% of processor power &amp; hundreds of gb virtual memory (see activity monitor screenshot attached). Computer gets pretty hot to touch with thunderbird on, which I don't see with other apps. Troubleshooting info below.  </p><p>This has been happening for several months now, since I switched to thunderbird &amp; was hoping it would resolve at 115. I can't find any correlation with other usage patterns of the computer (ie I dont think it's correlated with idle usage, but not willing to stage reputation on that).  </p><p>Thanks so much for any help! </p><p><br> </p><pre> Application Basics </pre> <pre>   Name: Thunderbird    Version: 115.0    Build ID: 20230711125218    Distribution ID: </pre> <pre>   Update Channel: release    User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:115.0) Gecko/20100101 Thunderbird/115.0    OS: Darwin 22.5.0 Darwin Kernel Version 22.5.0: Thu Jun  8 22:21:34 PDT 2023; root:xnu-8796.121.3~7/RELEASE_ARM64_T8112    OS Theme:    Rosetta Translated: false </pre> <pre>   Multiprocess Windows: 0/0    Fission Windows: 0/0              Enabled by default    Remote Processes: 0    Enterprise Policies: Inactive    Google Location Service Key: Missing    Google Safebrowsing Key: Missing    Mozilla Location Service Key: Missing    Safe Mode: false    Memory Size (RAM): 8.0 GB    Disk Space Available: 18.0 GB </pre> <pre> Mail and News Accounts    account1:      INCOMING: account1, , (imap) <a href=""http://imap.gmail.com:993"" rel=""nofollow"">imap.gmail.com:993</a>, 3, OAuth2      OUTGOING: , <a href=""http://smtp.gmail.com:465"" rel=""nofollow"">smtp.gmail.com:465</a>, 3, OAuth2, true </pre> <pre>   account2:      INCOMING: account2, , (none) Local Folders, 0, passwordCleartext </pre> <pre>   account3:      INCOMING: account3, , (imap) <a href=""http://imap.gmail.com:993"" rel=""nofollow"">imap.gmail.com:993</a>, 3, OAuth2      OUTGOING: , <a href=""http://smtp.gmail.com:465"" rel=""nofollow"">smtp.gmail.com:465</a>, 3, OAuth2, true </pre> <pre> Libraries </pre> <pre>     Library      Status      Expected minimum version      Version in use      Path </pre> <pre>     RNP (OpenPGP)      OK      0.17.0      0.17.0.MZLA.115.0      /Applications/Thunderbird.app/Contents/MacOS/librnp.dylib </pre> <pre> Calendar Settings </pre> <pre>     Research Presentations </pre> <pre>       Name        Value </pre> <pre>       Name:        Type: caldav        Disabled:        Username:        URI:        Refresh Interval:        Read-only: false        Suppress Alarms:        Cache Enabled:        iMIP Identity: id1        iMIP Disabled:        iMIP Account:        Organizer Id:        Force Email Scheduling:        Popup Alarms Supported:        Alarms on Invitation Supported:        Max Alarms Per Event:        Attachment Supported:        Max Categories:        Privacy State Supported:        Priority Supported:        Event Supported: true        Task Supported: false        Local Time Supported:        UTC/GMT Supported:        Auto-Scheduling Supported: true </pre> <pre>     Personal </pre> <pre>       Name        Value </pre> <pre>       Name:        Type: caldav        Disabled:        Username:        URI:        Refresh Interval:        Read-only: false        Suppress Alarms:        Cache Enabled:        iMIP Identity: id1        iMIP Disabled:        iMIP Account:        Organizer Id:        Force Email Scheduling:        Popup Alarms Supported:        Alarms on Invitation Supported:        Max Alarms Per Event:        Attachment Supported:        Max Categories:        Privacy State Supported:        Priority Supported:        Event Supported: true        Task Supported: false        Local Time Supported:        UTC/GMT Supported:        Auto-Scheduling Supported: true </pre> <pre>     Deneb Blue </pre> <pre>       Name        Value </pre> <pre>       Name:        Type: caldav        Disabled:        Username:        URI:        Refresh Interval:        Read-only: false        Suppress Alarms:        Cache Enabled:        iMIP Identity: id1        iMIP Disabled:        iMIP Account:        Organizer Id:        Force Email Scheduling:        Popup Alarms Supported:        Alarms on Invitation Supported:        Max Alarms Per Event:        Attachment Supported:        Max Categories:        Privacy State Supported:        Priority Supported:        Event Supported: true        Task Supported: false        Local Time Supported:        UTC/GMT Supported:        Auto-Scheduling Supported: true </pre> <pre>     Classes </pre> <pre>       Name        Value </pre> <pre>       Name:        Type: caldav        Disabled:        Username:        URI:        Refresh Interval:        Read-only: false        Suppress Alarms:        Cache Enabled:        iMIP Identity: id1        iMIP Disabled:        iMIP Account:        Organizer Id:        Force Email Scheduling:        Popup Alarms Supported:        Alarms on Invitation Supported:        Max Alarms Per Event:        Attachment Supported:        Max Categories:        Privacy State Supported:        Priority Supported:        Event Supported: true        Task Supported: false        Local Time Supported:        UTC/GMT Supported:        Auto-Scheduling Supported: true </pre> <pre>     A1R Confocal </pre> <pre>       Name        Value </pre> <pre>       Name:        Type: caldav        Disabled:        Username:        URI:        Refresh Interval:        Read-only: false        Suppress Alarms:        Cache Enabled:        iMIP Identity: id1        iMIP Disabled:        iMIP Account:        Organizer Id:        Force Email Scheduling:        Popup Alarms Supported:        Alarms on Invitation Supported:        Max Alarms Per Event:        Attachment Supported:        Max Categories:        Privacy State Supported:        Priority Supported:        Event Supported: true        Task Supported: false        Local Time Supported:        UTC/GMT Supported:        Auto-Scheduling Supported: true </pre> <pre>   [trimmed] </pre>",fix-problems;tb115;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1590542;1590596;1590659;1590661;1590664;1591296;1591364;1591837;1591859;,Shivam222,https://support.mozilla.org/questions/1418214
1418219,2023-07-12 19:12:20 -0700,2023-07-13 12:51:20 -0700,"Menu Bar appears below toolbar, should be above toolbar (115/Windows10)","<p>Hi. I really like the new look of 115, but the file menu should be above the toolbar. Is there a way to put the file menu at the top of the window (above the toolbar)? </p><p>Thanks </p>",customize;userchromecss;unsupporteduserchromecss;menubar;tb115;,thunderbird,customize-controls-options-and-add-ons,en-US,1590285;1590302;1590319;1590323;1590364;1590378;1590381;,allan58,https://support.mozilla.org/questions/1418219
1418220,2023-07-12 19:26:07 -0700,2023-07-12 19:26:07 -0700,"Windows 10 , PC restart on july 5 installed new thunderbird, I cannot open it or complete setup","<p>I shut down my PC for 3 days early July,  -rebooted on july 5 , new version of Thunderbird was installed  since then I cannot complete the new configuration - agrees the account is good, but fails to complete.  I have replaced the  new version w/ newest version on july 12 , same result - cannot complete setup , fails w/ error message ""Unable to login at server- probably configuration , user name or password "" </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,,Tommac207,https://support.mozilla.org/questions/1418220
1418223,2023-07-12 19:57:41 -0700,2023-07-13 04:20:51 -0700,Email import/export.,<p>Hello people at support. I need to export my emails as the mail server is being changed.  Could you please tell me how to export and import email accounts on my computer. </p>,download-and-install_1;,thunderbird,download-install-and-migration,en-US,1590276;,mehran3,https://support.mozilla.org/questions/1418223
1418226,2023-07-12 21:42:48 -0700,2023-07-12 23:02:21 -0700,TB 115.0 The quickfilter is broken / losing focus when using shortcut keys,"<p>For the release version of TB 115.0 </p><p>The quickfilter is broken is a particular manner: </p><pre>   some characters can be entered in the quickfilter-box.    other characters (i.e. 'r', 'o'  the reply-shortcut key?) fail to be inserted/loses focus, and instead the reply- or open-message-action is initiated for the selected message. </pre> <p>I have not tested this extensively, but the issue shows up on my Win10 32-bit system </p>",customize;addonsproblem;tb115;notathunderbirdproblem;tbkeys-lite;,thunderbird,customize-controls-options-and-add-ons,en-US,1590243;,GAJA,https://support.mozilla.org/questions/1418226
1418229,2023-07-13 00:10:38 -0700,2023-07-13 23:30:33 -0700,pop3 password disappeared,"<p>After a Windows 10 update, I find my pop3 server password has disappeared and I can no longer download e-mail to Thunderbird. I can't see any way to restore it. I can still send mail as the smtp password is present. All other settings seem OK. I can access my mail through the browser, but I want Thunderbird to download the messages. </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1590260;1590467;1590504;,peter.bavington,https://support.mozilla.org/questions/1418229
1418230,2023-07-13 00:41:19 -0700,2023-07-14 09:47:37 -0700,Etiquetas de colores Thunderbird,"<p>Hola Tengo 2 ordenador con Thunderbird y con el mismo correo en los dos ordenadores y las etiquetas de colores funcionan perfectamente, si cualquiera de los dos usuarios pone un color a un email, al otro le sale al momento. Hay un tercer ordenador con Windows 10 Pro al cual otras dos personas se conectan en remoto y las etiquetas que se cambian, a veces funcionan y a veces no. Cada uno tiene una sesión, y un Thunderbird con su cuenta o cuentas de correo. Las 4 cuentas están configuras en IMAP. ¿A alguien se le ocurre lo que puede estar pasando? Muchas gracias </p>",other;,thunderbird,other,es,1590573;,McANGULO,https://support.mozilla.org/questions/1418230
1418232,2023-07-13 01:42:32 -0700,2023-07-13 11:21:48 -0700,Login to server smtp.cox.net with username jimlombardi failed.,"<p>Cannot send email outgoing messages getting this error message: Login to server <a href=""http://smtp.cox.net"" rel=""nofollow"">smtp.cox.net</a> with username jimlombardi failed. </p><p>Also not getting all the incoming emails in thunderbird inbox that are in cox webmail inbox. Noticed I received most recent email but not another that was dated the day before and is in the cox webmail box. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1590273;1590366;,jimlombardi,https://support.mozilla.org/questions/1418232
1418236,2023-07-13 02:53:12 -0700,2023-07-14 03:46:30 -0700,"""All Mail""","<p>I got a message saying All Mail couldn't be compacted. It contained thousands of messages going back up to ten years. I decided to delete most of them and later discovered that most of my files saved in individual folders had disappeared. I'm guessing that they were actually stored in All Mail.  The messages had also disappeared from my phone.  When I started a second computer it had a problem logging in to gmail. I noticed that the messages were still on that computer. I have disconnected the internet from it to prevent it updating. I have tried exporting the folder, but it seems it can only be exported when it is logged in.  I would appreciate any suggestions about how to save the contents of this folder without logging to gmail please. </p>",other;,thunderbird,other,en-US,1590270;1590518;1590529;,maurielang,https://support.mozilla.org/questions/1418236
1418238,2023-07-13 02:53:49 -0700,2023-07-13 02:53:49 -0700,Can not install after downloaded,<p>How to install in Mint 21 direct using command line. Already downloaded and extracted. </p>,download-and-install_1;,thunderbird,download-install-and-migration,en-US,,mvanzijl5,https://support.mozilla.org/questions/1418238
1418240,2023-07-13 03:18:46 -0700,2023-07-13 04:04:57 -0700,"Non riesco ad inviare una mail in quanto sulla schermata non compare l'icona ""invio"" .",<p>Prego telefonare al 3283037198 o inviare un messaggio. </p>,fix-problems;needsinfo;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,it,1590274;,geom.giugal,https://support.mozilla.org/questions/1418240
1418241,2023-07-13 03:48:37 -0700,2023-07-14 06:42:08 -0700,Thunderbird 115 marking emails as read,"<p>I have an issue in 115, and it seems to be with imap accounts. </p><p>No matter how I have thunderbird set to mark emails read, say after 10 seconds, or even if set not to mark emails read automatically. If I click on and email, and it opens in the reading pane, then click on to another email, the email stays shown as unread, as I would expect, however, if I move to a different mail folder, when I return to the original folder, the emails have changed to read. </p><p>Also, If I mark an email as junk, thunderbird will immediately jump to the next email, and instantly mark the new mail as read, even if I have a delay set or set to not automatically mark as read. </p><p>This is inadvertently marking emails read, even if I have no intension of dealing with them for the time being. </p><p>Anyone else notice this behaviour? </p><p>I do not see this behaviour in 102, where everything works as it should. </p>",other;tb115;,thunderbird,other,en-US,1590537;,mrm.one,https://support.mozilla.org/questions/1418241
1418242,2023-07-13 04:42:05 -0700,2023-07-13 04:45:19 -0700,Migrating emails from Outlook to Thunderbird,"<p>Please can someone help me get emails migrated? Old hosting: Godaddy - accessed via Outlook. New hosting: NameCheap - accessed via Thunderbird. Exact same domain and email address. All new emails are coming into my NameCheap/Thunderbird account, but all my historic emails are still over in Outlook. Can anyone help me get them over? </p><p>(I don't seem to be able to add my 'old' email account to Thunderbird because it is the same email address that is already added ('new'). </p><p>Thanks so much </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1590279;,luke42,https://support.mozilla.org/questions/1418242
1418243,2023-07-13 04:55:34 -0700,2023-07-13 05:52:29 -0700,Menu bar is below tool bar after updating to Thunderbird 115.0,"<p>Hi, </p><pre>after updating to new Thunderbird 115.0 menu bar appeared below tool bar and I couldn't find a way how to put it above as in previous versions. Please see attached image. Any idea? </pre> <p>Thank you. </p>",customize;userchromecss;unsupporteduserchromecss;menubar;tb115;,thunderbird,customize-controls-options-and-add-ons,en-US,1590286;1590288;1590289;1590294;1590301;,kreibich1,https://support.mozilla.org/questions/1418243
1418245,2023-07-13 05:32:00 -0700,2023-07-13 06:01:00 -0700,Migrating to new PC and alternative Email,"<p>I have a fairly straightforward question which might get a complicated answer? I plan to migrate from my old Win 10 Desktop PC to a new pre-installed Win11 similar. I would hope to reinstall Tbird Ver 102 and recover my (local external USB) Profiles Backup to restore normal service.   </p><p>The attached screen-grab shows my current Connections and Folders profile which has evolved from my <a href=""http://Plus.com"" rel=""nofollow"">Plus.com</a> (Plusnet) ISP having recently discontinued it's complete Email services, making my - up to then - <a href=""http://waitrose.com"" rel=""nofollow"">waitrose.com</a> address inoperative and forcing me to open a new (primary) <a href=""http://outlook.com"" rel=""nofollow"">outlook.com</a> account with a <a href=""http://gmail.com"" rel=""nofollow"">gmail.com</a> alternative backup. </p><p>Authentications differ I notice:  <a href=""http://Plus.net"" rel=""nofollow"">Plus.net</a> = POP  'Insecurely,' <a href=""http://Outlook.com"" rel=""nofollow"">Outlook.com</a> =IMAP  'Normal PW' and <a href=""http://Gmail.com"" rel=""nofollow"">Gmail.com</a> =IMAP  'OAuth2'. </p><p>So, might I expect my Profile backup to re-set all folders and messages - but in particular, include all curent email settings to ensure continuity of service? </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1590305;,peetrobo,https://support.mozilla.org/questions/1418245
1418248,2023-07-13 05:55:54 -0700,2023-07-13 05:57:29 -0700,"How to add multiple ""from"" addresses for the same account?","<p>Hello, </p><p>This is the first time I am trying Thunderbird. I am a google workspace user, and I have multiple domains and email addresses all going into the same email account. In google mail, there is a dropdown where I can choose the email address I want to use in ""from"" field. </p><p>I saw that I can change it in Thunderbird as well, but it doesn't keep the emails I used before. Is there a way to do this? </p><p>Thanks! </p>",other;,thunderbird,other,en-US,1590304;,info9529,https://support.mozilla.org/questions/1418248
1418252,2023-07-13 06:41:36 -0700,2023-07-13 07:17:37 -0700,Thuderbird non scarica le mail,"<p>Buongiorno, da oggi a mezzogiorno ho problemi con la mail. Ho dato il download per scaricare le nuove mail ma non funziona. Riesco a inviarle ma non a riceverle. Mi esce il messaggio ""impossibile scrivere il messaggio nella cartella di posta. Controllare di possedere i permessi di scrittura nel file system e di avere sufficiente spazio per copiare la cartella di posta"". Sapere dirmi cosa fare per risolvere? </p><p>Vi ringrazio </p><p>Laura Mascotte Production </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,it,1590311;,laboratoriomascotteproduction,https://support.mozilla.org/questions/1418252
1418254,2023-07-13 07:11:48 -0700,2023-07-13 13:57:26 -0700,Installation of Thunderbird 115 on Windows 11 doesn't even start,"<p>I downloaded the installation file for Thunderbird 115, English (British) edition. When I try to install it I get ""                Can not create temp folder archive"" </p><p>The task manager data for Thunderbird is also shown as a screenshot </p>",download-and-install_1;tb115;,thunderbird,download-install-and-migration,en-US,1590391;,Rogerh_1,https://support.mozilla.org/questions/1418254
1418255,2023-07-13 07:25:40 -0700,2023-07-13 11:25:11 -0700,Move messages to folders breaks after one or two moves,"<p>For quite a long time I have had trouble moving messages from the INBOX or SENT to my local folders.  It seems random.  I can select 100 messages and move them. Then do another set of messages, then upon trying another set to move nothing happens. The only fix, which works every time, is to close Thunderbird, restart, then do the move.  If I do multiple moves again, the problem recurs. I compact my folders every month or so. This has happened for many many versions of Thunderbird.  I am currently using 102.13.0 (64-bit) thanks Alan </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1590368;,alan204,https://support.mozilla.org/questions/1418255
1418260,2023-07-13 08:15:05 -0700,2023-07-14 07:56:11 -0700,'Empty Trash' (alt-f-y) Not Working in 102.13.0,"<p>In both IMAP and POP3 instances, 'Empty Trash' (alt-f-y) is not working and does not appear on the right-click menu in 102.13.0, and 102.12.0 before that. Properties/Repair the Trash folder does not have any effect. Both Thunderbird 102.13.0 and 102.12.0 using justhost servers under Windows 10. This occurred within the past three weeks on two separate machines, 32-bit and 64-bit. Thanks. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1590316;1590464;1590547;,RWM2,https://support.mozilla.org/questions/1418260
1418263,2023-07-13 08:36:31 -0700,2023-07-13 11:05:34 -0700,Rearranging Accounts & Folders in TB102,"<p>Maybe I just need reassurance on this one.  I have been forced to open 2 new email accounts - @outlook.com and @gmail.com - because my @waitrose.com has been terminated by @plus.net (my ISP). </p><p>I originally - clearly successfully - prefixed the original addresses with 'A and B' (to beat automatic alpha-sorting) and put the one I used at the top for various reasons. </p><p>I would like to do the same for the 2 new accounts which may be different in some way, being out-sourced products. Is there any reason why not?  Thanks. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1590359;,peetrobo,https://support.mozilla.org/questions/1418263
1418265,2023-07-13 08:59:15 -0700,2023-07-13 20:36:33 -0700,"When moving a message to another account, the original should be deleted, not archived","<p>Thunderbird's behavior is illogical when moving a message from one Gmail account to another.  It copies the message from Account 1 to Account 2, and then it archives the message in Account 1 instead of deleting it. </p><p>The correct action is <strong>delete</strong>, not archive.  ""Moving""  means move from one place to another, not create a copy so that two versions begin to exist in two different places.  If the user wanted to copy, he would choose copy instead of move. </p><p>Unsuspecting users use the move command without knowing that Thunderbird is actually archiving their old messages instead of deleting them.  In other cases, people like me, who know that Thunderbird doesn't ""move"" correctly, sometimes can still select ""move"" instead of ""copy"" by mistake.  The result is that you have to fish for those archived messages in Account 1's ""All Mail"" folder now, and if you've moved many emails that were buried deep inside the inbox, you are screwed! </p><p>This is a UX disaster.  Why has this travesty gone on for so many years and why hasn't it been addressed after almost 2 decades? </p>",other;gmail;,thunderbird,other,en-US,1590437;1590448;1590462;1590471;,UserUserUserUser,https://support.mozilla.org/questions/1418265
1418267,2023-07-13 09:01:20 -0700,2023-07-14 04:54:13 -0700,Thunderbird Supernova 115 ignores my window decorations,"<p>Hi, </p><p>Just installed this seeing how it's hyped in the news and as soon as I started it I noticed it completely ignores my window decorations and shows some ""grey"" hardly visible ""decorations"" and ""buttons"" if we can call them that. </p><p>Find attached a couple of screenshots to show what I mean: One if the Mailspring clients with the proper window decorations, very clear and crisp while in focus. The other is Thunderbird Supernova, control buttons small and hardly visible if you don't have good eyes. Do not the windows IS IN FOCUS despite appearances. </p><p>Env: Fedora 36 x64, MATE desktop environment. </p><p>Any way to sort this? </p>",other;titlebar;tb115;,thunderbird,other,en-US,1590325;1590370;1590531;1590534;,lucian1,https://support.mozilla.org/questions/1418267
1418269,2023-07-13 09:29:42 -0700,2023-07-16 22:12:44 -0700,menubar,"<p>Since Thunderbird changed the menu bar is not any more above the email bar. It is with Bestand, Bewerken, Beeld enz. </p><p>How can I get it back at the top?? </p><p>It is far less easy now. </p><p>I wanted to ask for help but on the Dutch site I could not find a button for help. Only at he English site. </p><p>But I am Dutch. </p><p>Hope that I can get the Menu bar on top again like in Firefox.. </p><p>Please help and change it back. </p><p>Kind regards </p><p>Paulien de Jongh [removed address, phone# and email from public support forum] Holland </p>",customize;userchromecss;unsupporteduserchromecss;menubar;tb115;,thunderbird,customize-controls-options-and-add-ons,en-US,1590356;1590377;1590380;1591017;,jonghpde,https://support.mozilla.org/questions/1418269
1418271,2023-07-13 09:36:24 -0700,2023-07-13 11:26:50 -0700,supernova unified toolbar button colors,"<p>I currently use:  </p><pre>  &lt;profile&gt;\chrome\userChrome.css  </pre> <p>to make various buttons stand out for some elderly users that I support.  For example: </p> <ol><li>button-archive:hover { </li></ol> <pre>  border: 2px dashed black&nbsp;!important; </pre> <p>} </p> <ol><li>button-archive, </li><li>hdrArchiveButton { </li></ol> <pre>  background-image: none&nbsp;!important;   background-color: #66ff66&nbsp;!important;  </pre> <p>}  </p><p>I can't figure out how to do this with Supernova (115+). Thanks. </p>",customize;userchromecss;unsupporteduserchromecss;tb115;unifiedtoolbar;,thunderbird,customize-controls-options-and-add-ons,en-US,1590337;1590369;,PaulJayD,https://support.mozilla.org/questions/1418271
1418273,2023-07-13 10:01:05 -0700,2023-07-13 11:07:27 -0700,Thunderbird 115 now ignores my userChrome.css,"<p>I have a userChrome.css to change the color of unread messages in the ""list of messages"" pane to orange: </p><p>/* Messagepane text */ treechildren::-moz-tree-cell-text(new) { </p><pre>       color: #34ebdc&nbsp;!important;        font-weight: normal; </pre> <p>} treechildren::-moz-tree-cell-text(unread) { </p><pre>       color: #34c6eb&nbsp;!important;        font-weight: normal&nbsp;!important; </pre> <p>} </p><p>This worked fine in TB 102 and prior. When I upgraded to TB 115 this no longer has any effect.  I'm not sure if the userChrome.css is being ignored or if the styling elements in userChrome.css have changed. </p><p>I'm on Windows 11 and userChrome.css is located in 2 places: C:\Users\$username\AppData\Roaming\Thunderbird\Profiles\$profile.default\chrome\userChrome.css C:\Users\$username\Application Data\Thunderbird\Profiles\$profile.default\chrome\userChrome.css </p>",customize;userchromecss;unsupporteduserchromecss;tb115;messagelistpane;,thunderbird,customize-controls-options-and-add-ons,en-US,1590360;,mike645,https://support.mozilla.org/questions/1418273
1418274,2023-07-13 10:05:35 -0700,2023-07-14 09:10:02 -0700,i lost all my archived mail,"<p>Arrgghh! </p><p>Thunderbird started to behave really weird n my mac since the update to Ventura. It was very slow, and i could not delete mails anymore, nor could i delete old profiles. </p><p>So i backed up everything and reinstalled. Usually I could just copy .msf files into the new 'local' folder and i would have my mails structured and archived again. Not this time. When I open Thunderbird it's not there and what is worse: the files have also disappeared from the 'local' folder.  </p><p>So now the situation is: I have the newest Thunderbird, and all my archives with mails, including ongoing things about work, are gone. And it still is extremely slow and does not quit by key command. What is going on? </p><p>thanx for any help. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1590445;1590559;,martin353,https://support.mozilla.org/questions/1418274
1418275,2023-07-13 10:06:55 -0700,2023-07-13 11:05:00 -0700,Moving from 102 to 115,"<p>What will be the process, for moving from 102 to 115? I use Thunderbird for work and use tags, message filters, and saved searches in my workflow. Will you be issuing a document, that will describe the migration process, or will it just update to 115 eventually without a migration process? </p>",download-and-install_1;tb115;,thunderbird,download-install-and-migration,en-US,1590358;,firefox.mc15c,https://support.mozilla.org/questions/1418275
1418280,2023-07-13 12:00:45 -0700,2023-07-13 14:18:59 -0700,"I had to uninstall 102 because of the mess I get column 1 containing inbox, folders","<p>Reinstalled using ver 115 and the crap is still there. How do I get rid of it? I've tried sending a bunch of them to trash can. Some go some don't I certainly can't use thunderbird the way it is now </p><p>BTW, I had completely uninstalled thunderbird a month ago but when I saw a newer version I thought I would try again.  No such luck </p><p>HELP! </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1590383;1590389;1590392;,tdonahue1,https://support.mozilla.org/questions/1418280
1418283,2023-07-13 12:28:56 -0700,2023-07-13 20:16:37 -0700,Thunderbird 115 message viewing window menu bar restore,"<p>In TB 115, when you open a message in a new window, there is a toolbar and menu bar at the top.  If you right click on one of them a context menu appears.  You can hide them by unchecking them on the menu.  If you unhide them both you can't view the right click context menu any longer.  How do you get the menu bar back? </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1590382;1590463;,swbrains,https://support.mozilla.org/questions/1418283
1418285,2023-07-13 12:37:39 -0700,2023-07-26 01:18:42 -0700,Installing Thunderbird 115 in Ubuntu,<p>I downloaded Thunderbird 115 into Downloads/ directory Ubuntu 22.04 LTS and extracted the bz2 file.  I did a cd to thunderbird and ran ./configure.  Error the file was not found. What am I missing? </p>,download-and-install_1;ubuntu;tb115;ubuntu-2204;,thunderbird,download-install-and-migration,en-US,1592878;,swamp.rh,https://support.mozilla.org/questions/1418285
1418289,2023-07-13 12:57:28 -0700,2023-07-14 11:00:08 -0700,"Version 115 constantly asks for account passwords, although they are all present and working in the profile","<p>Sorry, but since you're stubborn and don't support German, you'll have to be satisfied with the Google translator </p><p>So, what's with the version 115 of TB? It constantly asks for the passwords of the accounts, although they are all present and working in the profile folder. </p><p>If the developer now thinks that I am creating everything again just because the 115 version no longer wants to read the old profile, he has cut it. WE users are the ones who work with it every day and the developer can't just decide what's better, WE users are the ones who have to deal with it, so make sure you get your Schrottige115 version up and running, because NO ONE will want to use it that way. </p><p>Sorry if it sounds harsh, but I'm pissed off, Mozilla has been driving TB and FDF more and more against the wall for years. NO improvements just crap. </p>",other;troubleshootingdetailsmissing;tb115;,thunderbird,other,en-US,1590388;1590425;1590553;1590589;1590591;1590593;,Internetarchiv53,https://support.mozilla.org/questions/1418289
1418292,2023-07-13 13:47:09 -0700,2023-07-14 04:39:06 -0700,Thunderbird 115,"<p>Re: userchrome.css It appears only part of my userchrome file affects customization in latest release (115).  Is there any information on use of, or changes needed, to continue customizations, e.g. mail folders font weight, message pane grid lines, mail folder pane background color, thickness of pane splitters, etc.??  Everything worked in 102.x... </p>",customize;userchromecss;unsupporteduserchromecss;tb115;,thunderbird,customize-controls-options-and-add-ons,en-US,1590393;1590532;,brantmercer,https://support.mozilla.org/questions/1418292
1418295,2023-07-13 14:30:03 -0700,2023-07-13 18:25:01 -0700,blacklisting in-coming emails,"<p>I cannot seem to find how to blacklist certain emails for Thunderbird.  Although I have not been a contractor for 15 years, I still keep getting emails for take-off services and always from different addresses, so blacklisting a specific address would not be very helpful. Sometimes I get a dozen a day.  ""take-off"" would be a great term to use for blacklisting as none of my customers would use that; I've been a professional gunsmith for those 15 years. Any help/suggestions on this matter would be greatly appreciated! Thanks, Wolfgang </p>",other;,thunderbird,other,en-US,1590434;,wolfgang38,https://support.mozilla.org/questions/1418295
1418296,2023-07-13 15:04:42 -0700,2023-07-14 17:37:29 -0700,Thunderbird opening,"<p>The STAT command did not succeed. Error getting message number and sizes. Mail server <a href=""http://pop.gmail.com"" rel=""nofollow"">pop.gmail.com</a> responded: [AUTH] Invalid credentials. </p><p>Cannot send or receive email. Above message when opening Thunderbird 115.0 (64bit) </p><p>Need urgent assistance </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1590443;1590523;1590533;1590538;1590630;,Kemet,https://support.mozilla.org/questions/1418296
1418299,2023-07-13 15:59:56 -0700,2023-07-13 19:39:00 -0700,How do I prevent my Thunderbird E-Mails from exceeding my webhost's limit?,<p>How do I save older E-Mails WITHOUT having them counted as part of my E-Mail total? </p>,other;,thunderbird,other,en-US,1590455;,wolf1728,https://support.mozilla.org/questions/1418299
1418300,2023-07-13 16:11:51 -0700,2023-07-13 17:20:41 -0700,`   `,<p>`   ` </p>,other;,thunderbird,other,en-US,,y112,https://support.mozilla.org/questions/1418300
1418304,2023-07-13 16:41:40 -0700,2023-07-13 18:23:08 -0700,put messages in order of date,<p>How do I put my messages in order of date? </p>,other;,thunderbird,other,en-US,1590433;,mwdavie,https://support.mozilla.org/questions/1418304
1418306,2023-07-13 17:35:43 -0700,2023-07-21 22:21:09 -0700,Thunderbird 115 - Not opening to Last message,"<p>Hi all, </p><p>Just upgraded to Thunderbird 115(from the last Non beta version). </p><p>I have multiple email accounts. </p><p>When I click to the inbox off one of my gmail accounts it does not display to the last message received. Thunderbird opens to a message about 1/4 up into my inbox. </p><p>I have a second gmail account and this behavior does not occur. </p><p>I'm sure its a easy fix, I just can't figure it out . </p><p>James </p>",fix-problems;tb115;version-115;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1590431;1590465;1590541;1590628;1591319;1591888;1592102;,hjauman,https://support.mozilla.org/questions/1418306
1418307,2023-07-13 17:45:18 -0700,2023-07-13 22:37:09 -0700,Thunderbird 115 run filter on older,"<p>hello, i've been installing latest thunderbird 115 and i've noticed that ""run filter on folder"" it not available anymore? it's removed or just moved somewhere else? because sometimes my yahoo mail account can't run message automatically so i have to click that function to properly filter messages on inbox folder. </p>",customize;tb115;,thunderbird,customize-controls-options-and-add-ons,en-US,1590442;1590489;1590493;1590497;1590499;,rantarou.uai,https://support.mozilla.org/questions/1418307
1418311,2023-07-13 19:26:53 -0700,2023-07-14 02:52:54 -0700,Thunderbird Profile Appears to be Corrupted,"<p>Hi My Thunderbird profile appears to be corrupted.  Some of the issues I've been having include: ~Thunderbird crashes for no apparent reason. ~Sometimes it re-downloads emails (old or new) in one or more POP &amp; IMAP email accounts.  Sometimes two copies of the same email are re-downloaded at once. ~Sometimes an attachment is corrupted and will not open or if it does some of it is missing or jumbled.  I have to re-download them from the provider's site.  The size of the attachment is the same whether it's corrupted or fine. ~Sometimes emails appear with no ""header"" information (Sender, Subject, Date etc) just a pile of garbled characters in the body. ~The RHS day's event view in calendar does not always update to the current date. </p><p>I have been using Thunderbird for over 15 years so my profile folder probably has a few files that may be corrupt or obsolete.  Is there any way to clean out the profile folder of all non required/old files or to ""repair"" it by overwriting some of the files.  Alternatively, can I move my current email accounts and local folders, contacts, calendar and filters to a new profile so as to have a ""clean"" start. </p><p>Thank you for your assistance! </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1590458;1590522;,danno59,https://support.mozilla.org/questions/1418311
1418314,2023-07-13 21:13:50 -0700,2023-07-13 22:17:52 -0700,Can't Figure Out How to Create Account.,"<p>(1) I'm trying to create an account. When the form gives me the option of using my existing email address, does it mean the address I've been using with another service? I'm getting an alert that says: ""Unable to log in at server. Probably wrong configuration, username or password. </p><p>(2) I thought I was already logged in. However, the page I saw looked nothing at all like the page shown in ""Getting Started with the Thunderbird main window (Supernova and newer)."" (See attachment.) So the instructions in that article were of no use.  I clicked on ""Message"" in the toolbar at the top of the page, but the none of the items on the drop-down menu were highlighted. </p><p>In short, I'm completely at sea. I would like to try Thunderbird, but have no idea how to get started. I'm obviously doing something wrong. </p><p>Would anyone be willing to walk me through this? </p><p>Thanks in advance. </p>",other;,thunderbird,other,en-US,1590491;,mdennisburns,https://support.mozilla.org/questions/1418314
1418317,2023-07-13 23:12:01 -0700,2023-07-13 23:12:01 -0700,V115 Search result link opens empty Tab,"<p>When searching Mails in V115, the blue links in results open empty tabs instead of the actual mail. What is wrong? </p>",other;search;troubleshootingdetailsmissing;tb115;,thunderbird,other,en-US,,walter104,https://support.mozilla.org/questions/1418317
1418318,2023-07-13 23:25:00 -0700,2023-07-14 01:29:39 -0700,mail gelmiyor ve mail gitmiyor,<p>Merhaba  mail gelmiyor ve mail gitmiyor konu ile lütfen acil ilgilenilmesi konusunda rica ederiz. </p>,other;,thunderbird,other,tr,1590517;,satis3,https://support.mozilla.org/questions/1418318
1418320,2023-07-14 01:02:28 -0700,2023-07-14 01:29:32 -0700,mail gönderme hatası,"<p>MERHABA </p><pre>İletinin gönderilmesi başarısız oldu. </pre> <p>İleti gönderilemedi çünkü <a href=""http://webmail.emukellef.com.tr"" rel=""nofollow"">webmail.emukellef.com.tr</a> Gönderme Sunucusu (SMTP)'na bağlantı başarısız oldu. Sunucu hizmet dışı olabilir veya gönderme (SMTP) bağlantılarını geri çeviriyor olabilir. Gönderme Sunucusu (SMTP) ayarlarınızın doğruluğunu kontrol edip yeniden deneyin. </p><p>BU UYARIYI ALIYORUM YARDIMCI OLUR MUSUNUZ&nbsp;? </p>",other;,thunderbird,other,tr,1590516;,gul.yildiz,https://support.mozilla.org/questions/1418320
1418322,2023-07-14 01:22:24 -0700,2023-07-15 02:23:29 -0700,Nefunkčnost odesílání a přijímání emailu,"<p>Dobrý den, máme problém s chybovou hláškou: </p><p>Odesílání hesla pro uživatele antal.t@jtx.cz nebylo úspěšné. Poštovní server <a href=""http://pop-24702.m2.wedos.net"" rel=""nofollow"">pop-24702.m2.wedos.net</a> zaslal odpověď: [AUTH] Authentication failed.§ </p><p>Prosím vám tímto o radu co s tím dělat. </p><p>Předem moc děkuji Antal. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,cs,1590670;,antalt,https://support.mozilla.org/questions/1418322
1418324,2023-07-14 02:28:24 -0700,2023-07-14 10:36:52 -0700,Riordinare le colonne in Thunderbird 115 usando il Lettore di Schermo Nvda,"<p>Salve a tutti Voi e grazie per il Vostro lavoro. Sono passato alla Versione 115 di Thunderbird dalla 102 ed utilizzo il Lettore di Schermo Nvda. Come è possibile, ora, riordinare le Colonne in Thunderbird, quelle dove vi è lo Stato, ad esempio, quindi anche il Pulsante per Scegliere quali Colonne Visualizzare. Sino alla precedente versione, ciò si poteva fare, non agevolmente, usando la Navigazione ad Oggetti di Nvda, oppure con un Addon di Nvda, che ora non funziona più, ma quest'ultimo è un problema dello Sviluppatore del Componente, di cui attenderò Feedbacks. Nel frattempo, ho urgenza di poter riordinare le Colonne, giacchè la voce ""Non letto"" mi viene letta immediatamente prima dell'oggetto, a me interessa avere invece prima l'Oggetto e poi il ""Non letto"", dunque dovrei scambiarle. Inoltre, quando un messaggio è stato letto, viene detto 2 volte dalla sintesi, siccome avevo nelle versioni precedenti, anche lo ""Stato"" attivato. Spero di essermi spiegato e resto a disposizione per collaborare, al meglio delle mie possibilità! Grazie a tutti! </p>",customize;,thunderbird,customize-controls-options-and-add-ons,it,1590545;1590548;1590578;1590584;,barramaurizio68,https://support.mozilla.org/questions/1418324
1418326,2023-07-14 03:05:21 -0700,2023-07-18 16:57:54 -0700,Thunderbird Color Labels,"<p>Hello, I have 2 computers with Thunderbird and with the same email on both computers and the color labels work perfectly, if either of the two users puts a color on an email, the other will get it right away. There is a third Windows 10 Pro computer to which two other people connect remotely and the labels that are changed sometimes work and sometimes don't. Each one has a session, and a Thunderbird with its email account or accounts. All 4 accounts are set to IMAP. Does anyone have an idea what could be happening? Thank you so much </p>",other;,thunderbird,other,es,1590571;1591016;1591425;,McANGULO,https://support.mozilla.org/questions/1418326
1418328,2023-07-14 03:42:47 -0700,2023-07-24 01:31:25 -0700,"102 Crashes [@ OOM | small ] every day on Windows, but not on Mac","<p>Every day my Thunderbird crashed when getting email. I assumed it was a corrupt email rule, annoying but not sure how to address. Incidentally a few months ago, due to another project, I had to move my Thunderbird profile from my Windows machine to my Mac and when I did the crashing stopped. That project has now finished and I've moved my profile back to my Windows machine and the problem is back. I've installed the latest 102.13.0(64 bit) version of Thunderbird, but no difference. Are there any logs that might show in a bit more detail what's going on&nbsp;? The log that's shown with the ""Thunderbird has crashed"" message seems to be little use. </p><p>Any other suggestions as to why the mac is happy but Windows isn't&nbsp;? </p><p>Cheers </p><p>David </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1590639;1590669;1590691;1590785;1590857;1590878;1591055;1591097;1591476;1591895;1592467;1592468;,dsr2,https://support.mozilla.org/questions/1418328
1418332,2023-07-14 04:32:55 -0700,2023-07-14 07:18:33 -0700,TB 115 Print problem,"<p>I have just updated Thunderbird to 115 64 bit. I now have a problem with printing emails. It keeps showing Subject, From:,Date:, and To: onto a seperate page to the rest of the email? Can you help please Regards David Brown </p>",other;printing;troubleshootingdetailsmissing;tb115;,thunderbird,other,en-US,,DavidJBrown,https://support.mozilla.org/questions/1418332
1418333,2023-07-14 04:38:01 -0700,2023-07-14 04:38:01 -0700,I can't find emails and it doesn't show already existing emails in the search,"<p>I've been experiencing difficulties with Mozilla Thunderbird. It's been running very slowly, taking a long time to open emails. I've also noticed that it doesn't always display all the emails in my folders, and sometimes I can't see my sent emails. On top of that, the program frequently freezes, causing disruptions in my work. if anyone can help i will appreciate it </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,limona.buch.91,https://support.mozilla.org/questions/1418333
1418335,2023-07-14 05:50:40 -0700,2023-07-20 13:28:45 -0700,"Thunderbird 115 (Linux) Clear Recent History not available in Three-bar>Tools menu, only Menubar>Tools.","<p>Hi! </p><p>It seems that Thunderbird 115 has lost access to 'Clear Recent History' from the ""three-bar"" menu in the upper right corner. I can still do, Ctl-Shift-Del, thankfully, but would also like mouse access as it was before. Right now, I'd have to elect to show the menubar, taking up precious vertical real estate, in order to have access to Tools&gt;Clear Recent History via the mouse. </p><p>Also, it is no longer in Settings, at least no relevant results show with a settings search for 'clear', 'recent' or 'history'. In fact 'clear cache on shutdown' seems to be the only setting despite there being prefs.js entries for others: </p> <ul><li> user_pref(""privacy.clearOnShutdown.cache"", true); </li><li> user_pref(""privacy.clearOnShutdown.cookies"", true); </li><li> user_pref(""privacy.clearOnShutdown.downloads"", false); </li><li> user_pref(""privacy.clearOnShutdown.formdata"", false); </li><li> user_pref(""privacy.clearOnShutdown.history"", false); </li><li> user_pref(""privacy.clearOnShutdown.offlineApps"", true); </li><li> user_pref(""privacy.clearOnShutdown.sessions"", false); </li><li> user_pref(""privacy.clearOnShutdown.siteSettings"", false); </li></ul> <p>Can we please get these basic privacy/security settings back? </p><p>Thanks! </p>",privacy-and-security_1;tb115;,thunderbird,privacy-and-security-settings,en-US,1590540;1590546;1590638;1590693;1590786;1591856;,gerardr,https://support.mozilla.org/questions/1418335
1418339,2023-07-14 06:26:40 -0700,2023-07-14 07:29:17 -0700,tb115 quit/exit taking 60+ seconds,"<p>i've installed tb115/linux from upstream channel </p><p>``` </p><pre> Application Basics </pre> <pre>   Name: Thunderbird    Version: 115.0    Build ID: 20230711125218    Distribution ID: </pre> <pre>   Update Channel: release    User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/115.0 Thunderbird/115.0    OS: Linux 6.3.12-200.fc38.x86_64 #1 SMP PREEMPT_DYNAMIC Thu Jul  6 04:05:18 UTC 2023    OS Theme: Breeze / Adwaita </pre> <pre>   Multiprocess Windows: 0/0    Fission Windows: 0/0              Enabled by user    Remote Processes: 5    Enterprise Policies: Inactive    Google Location Service Key: Missing    Google Safebrowsing Key: Missing    Mozilla Location Service Key: Missing    Safe Mode: false    Memory Size (RAM): 62.6 GB    Disk Space Available: 168 GB </pre> <p>``` </p><p>i've no extensions enabled </p><p>launch &amp; operation seem fine, so far </p><p>on app quit, using File-&gt;Quit or clicking close-button, it takes ~ 60+ seconds to quit </p><p>i see no errors in journal </p><p>subsequent relaunch is the same ... </p><p>is this a known issue?  is a config setting change needed? </p>",fix-problems;tb115;purgeonexit;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1590539;1590543;,pgnd,https://support.mozilla.org/questions/1418339
1418342,2023-07-14 06:56:08 -0700,2023-07-14 10:43:45 -0700,How to strikethrough a word in mail write,"<p>Dear Friends, I was writing a mail and on the mail body i need to strikethrough some words, i don't find any way to do so. Can you guide and help me. -- Thanks and Regards. </p>",other;,thunderbird,other,en-US,1590587;,scy321,https://support.mozilla.org/questions/1418342
1418343,2023-07-14 06:57:47 -0700,2023-07-14 06:57:47 -0700,Mozilla Thunderbird Email problem,"<p>Today, I received my emails just fine, but the message window is completely blank. I had the problem one day last week, the next day the new emails were shown just fine. Everything went well for several days, now the emails arrived today, but the message window is again blank (on again, off again problem). </p>",other;,thunderbird,other,en-US,,jjerome76,https://support.mozilla.org/questions/1418343
1418344,2023-07-14 07:11:11 -0700,2023-07-15 09:41:39 -0700,can't see calendar,"<p>version: </p><p>115.0 (64-bit) Mozilla Thunderbird for NixOS nixos - 1.0 </p><p>When I select Events and tasks -&gt; calendar, its blank.  Screenshot included.  Tasks is similar. </p>",calendar;nextcloud;tb115;version-115;,thunderbird,calendar,en-US,1590735;,bburdette,https://support.mozilla.org/questions/1418344
1418345,2023-07-14 07:12:35 -0700,2023-07-15 07:24:26 -0700,Thunderbird messes emails,"<p>Time to time Thunderbird 102.13.0 messes emails and puts them to wrong folders. Take  a look attached snapshot. Whats wrong? It does this quite often, but not every time and only some emails looks like this mess. </p>",other;,thunderbird,other,en-US,1590641;1590665;1590666;1590706;,ajn3,https://support.mozilla.org/questions/1418345
1418348,2023-07-14 07:29:23 -0700,2023-07-14 16:48:07 -0700,APP DATA Folders missing after Beta reinstall,"<p>I woke up this morning to discover that a Windows 11 update completely goofed up my laptop. When I tried to open Thunderbird Beta, it acted like I had never set up the program and would not load my profile.  So I saved my profile to several locations and then uninstalled the program. But there were numerous other problems that began surfacing. </p><pre>In order to get things working again, I had to do a reinstall/repair of Windows from an ISO file.  An hour later, I am up and running.  I inadvertently tried to install Thunderbird (not Beta), and it would not open.  So I moved all my AppData (local and roaming) files to other locations.  I deleted the Thunderbird folder in the AppData&gt;Local directory, and renamed the Thunderbird folder in AppData&gt;Roaming to XThunderbird.  Then I downloaded the current Beta install file and ran the installation.  </pre> <p>Amazingly, upon opening Thunderbird Beta, all my emails and accounts were displayed and up to date (Big sigh of relief!).   </p><p>But when I open the AppData folders there are NO THUNDERBIRD folders in either Local or Roaming.  So where has Thunderbird placed my profile?  And, just as confusing, where did it find my profile in order to load everything?  After maybe 15-20 years of using Thunderbird, I am stumped by this turn of events.  But I need to know where my profile is so I can keep it backed up properly. </p>",other;,thunderbird,other,en-US,1590561;1590624;,maxherr,https://support.mozilla.org/questions/1418348
1418351,2023-07-14 07:55:39 -0700,2023-07-14 10:54:45 -0700,"wanted to donate to thunderbird 115, but ...","<p>I went to donate to the v115 project.  I use your program all the time.  It was my savior after Eudora lost support.  I wanted to donate today to v115 but did not.  The donation REQUIRED not only my email address but also my postal address.  It did not allow me to leave my postal address blank. Why do you need so much personal info from me for a donation is that is NOT tax deductible?  When you remove those requirements, let me know, and I will be glad to send $45 you way. </p><p>I then went to the donate help page, <a href=""https://www.thunderbird.net/en-US/donate/help/"" rel=""nofollow"">https://www.thunderbird.net/en-US/donate/help/</a>  so that I could leave my comments.  I filled in all the required info and the SUBMIT button did not light up.  It would not allow me to press submit.  That I why I am sending this info here.  Perhaps you can forward it to the proper desk. </p><p>Thank you. </p>",other;,thunderbird,other,en-US,1590592;,eberger5,https://support.mozilla.org/questions/1418351
1418356,2023-07-14 08:36:21 -0700,2023-07-14 18:10:17 -0700,"Message list display font & missing ""get mail"" button","<p>Something changed in my Thunderbird since yesterday, although it doesn't say there was an update.  </p><p>Message list is now tiny, and also in a really irritating font. I found a way to increase size so I can actually read it (View-&gt;Font size) but I can't find any way to change the font. The text also looks really crowded, as though the lines didn't adjust properly for the increased size of the font.  </p><p>Does anyone know what happened? The only thing that I'm aware of was that there was a plea for money from Mozilla this am, but my update log in settings shows no update this week.  </p><p>Separately, my ""get mail"" button is gone. Now the only way to update the mail I can find is to close the program and reopen it. Ideas? </p>",other;tb115;messagelistpane;,thunderbird,other,en-US,1590637;,dsb26,https://support.mozilla.org/questions/1418356
1418357,2023-07-14 09:16:27 -0700,2023-07-14 09:20:29 -0700,LINKS IN THUNDERBIRD MESSAGE DO NOT OPEN.,"<p>LINKS IN THUNDERBIRD MESSAGE DO NOT OPEN.   </p><p>Running Win10 and Thunderbird . 102.13.0 (64-bit) </p><p>When attempting to open a html link in Thunderbird,  it will not open; attached is the type of message that's returned. </p><p>1.  One internet solution says to GoTo:   Tool/Options/Attachments/Incoming    This path doesn't exist with my version of Thunderbird. 2.  Another internet solution says to follow these instructions:   <a href=""http://kb.mozillazine.org/Changing_the_web_browser_invoked_by_Thunderbird"" rel=""nofollow"">http://kb.mozillazine.org/Changing_the_web_browser_invoked_by_Thunderbird</a>  </p><pre>Followed and applied these instructions but it did not solve the problem.   </pre> <p>Help! </p>",other;,thunderbird,other,en-US,1590564;,NVFNVF,https://support.mozilla.org/questions/1418357
1418363,2023-07-14 10:24:59 -0700,2023-07-14 19:50:31 -0700,"I paid & been with Thunderbird for 3months but cannot send emails. I don't know what it is, but please fix outgoing server SMTP.","<p>We are dying on the vine - we paid but cannot send emails for 3months. We don't know what it is, but please fix outgoing server SMTP.  Thanks,  [removed email from public] </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1590582;1590585;,rew-q,https://support.mozilla.org/questions/1418363
1418369,2023-07-14 11:08:58 -0700,2023-07-14 11:08:58 -0700,v115 fails to subscribe Imap subfolders at folder hierarchy-depth > 2; v <=102 works OK,"<p>i run tb115/linux, upstream </p><pre> Application Basics </pre> <pre>   Name: Thunderbird    Version: 115.0    Build ID: 20230711125218    Distribution ID: </pre> <pre>   Update Channel: release    User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/115.0 Thunderbird/115.0    OS: Linux 6.3.12-200.fc38.x86_64 #1 SMP PREEMPT_DYNAMIC Thu Jul  6 04:05:18 UTC 2023    OS Theme: Breeze / Adwaita </pre> <pre>   Multiprocess Windows: 0/0    Fission Windows: 0/0              Enabled by user    Remote Processes: 5    Enterprise Policies: Inactive    Google Location Service Key: Missing    Google Safebrowsing Key: Missing    Mozilla Location Service Key: Missing    Safe Mode: false    Memory Size (RAM): 62.6 GB    Disk Space Available: 168 GB </pre> <p>my IMAP server is a local Dovecot instance </p><p>i've a 'deep' MAIL folder hiearchy </p><p>	myAccount 		INBOX 		Sent 		Junk 		Trash 		Drafts 		folderA 			subA1 				subA11 				subA12 			subA2 				subA11 					subA111 						subA1111 					subA112 						subA1121 			... </p><p>i do NOT save in TB for Offline -- I keep all @ IMAP </p><p>for any TB version &lt;=v102, on account creation/setup, all the folders are seen, and the full (sub)folder hierarchy is dsiplayed &amp; accessible in the client </p><p>if I </p><p>	stop TB 	cd /home/pgnd/.thunderbird/xA1B2C3y.Dovecot 	rm -rf ImapMail 	start TB </p><p>the hierarchy is correctly rebuilt, and, as above, all's good. </p><p>on upgrade to TB v115, whether I </p><p>	create a new account </p><p>or </p><p>	stop + delete ImapMail + start </p><p>TB only finds/displays to limited depth, </p><p>	myAccount 		INBOX 		Sent 		Junk 		Trash 		Drafts 		folderA 			subA1 			subA2 			... </p><p>NONE of </p><p>				subA11 				subA12 				subA11 					subA111 						subA1111 					subA112 						subA1121 </p><p>or their contents are seen/displayed. </p><p>i'm unable to get v115 to walk to greater depth </p><p>drop back to v102, all's good again. </p><p>this is reproducible here, atm, on multiple TB clients, with 2 different Dovecot server instances, and one CyrusMail server instance (@ FastMail) </p><p>is there changed config needed in v115 to enable same hierarchy depth capabilities at v&lt;=102? </p>",fix-problems;tb115;version-115;folderhierarchy;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,pgnd,https://support.mozilla.org/questions/1418369
1418370,2023-07-14 11:16:09 -0700,2023-07-14 11:54:09 -0700,Old emails still there after deleting Thunderbird and downloading it new,"<p>Old account &amp; emails there after deleting Thunderbird,  restarted PC,  downloaded Thunderbird and installed again, when I started Thunderbird to put in different backed up profile,  the old account and emails are still there???    Thanks for any help </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1590597;,bcdbcd,https://support.mozilla.org/questions/1418370
1418372,2023-07-14 11:25:24 -0700,2023-07-24 14:44:33 -0700,Revert back to previous version: 115 is not acceptable for me,<p>thunderbird 115.0 is unacceptable; how can I revert to previous version? </p>,other;troubleshootingdetailsmissing;tb115;,thunderbird,other,en-US,1590607;1591171;1591277;1592492;1592493;1592615;,llawson3967,https://support.mozilla.org/questions/1418372
1418375,2023-07-14 11:47:32 -0700,2023-07-15 09:47:10 -0700,"How do I remove ""Unified Toolbar"" in Thunderbird 115","<p>Thunderbird 115 has a ""Unified Toolbar"" (<a href=""https://support.mozilla.org/en-US/kb/getting-started-thunderbird-main-window-supernova#w_2-unified-toolbar"" rel=""nofollow"">https://support.mozilla.org/en-US/kb/getting-started-thunderbird-main-window-supernova#w_2-unified-toolbar</a>) above the tab bar (and above the menu if you show it). I don't want it. How do I remove it? I tried Customize to remove everything from it, but it still contains a ""Spaces menu"" that I don't want and can't remove in Customize, and a hamburger menu that I don't want because I am ok with the regular old menu, but that I also can't remove in Customize. </p>",customize;tb115;unifiedtoolbar;,thunderbird,customize-controls-options-and-add-ons,en-US,1590603;1590609;1590737;,cay2,https://support.mozilla.org/questions/1418375
1418377,2023-07-14 12:14:14 -0700,2023-07-16 09:14:06 -0700,Password management in thunderbird 115,"<p>In Thunderbird 115 <strong>saved passwords</strong> cannot be read because the <strong>saved logins</strong> windows is far too narrow and does not slide its contents left and right.  The <em>Show Passwords</em> is enabled, of course. </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1590608;1590613;1590907;,jawnobre,https://support.mozilla.org/questions/1418377
1418378,2023-07-14 12:22:53 -0700,2023-07-17 00:14:02 -0700,Thunderbird mark line of current message,<p>I need a way to mark the line of the message I am reading.  When I click down to the message and then look at the list of messages there is no clear way to see which message I am on.  The tech must be there because when I chose a dark them the current message is marked black and all the others are pale. But everything else is so pale it is useless! I just want that bit of code to put in my css! </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1590802;1591022;1591024;,triplemaya,https://support.mozilla.org/questions/1418378
1418382,2023-07-14 13:22:17 -0700,2023-07-26 06:22:19 -0700,TB 102.13.0 - Very slow sending - 20 seconds,"<p>TB 102.13.0 (64-bit) takes about 20 seconds to send out. </p><p>NOTE: Not a server nor network issue, only TB is slow with that very same account. </p><p>Maybe related or not: This happened suddenly after I installed mailmindr <a href=""https://addons.thunderbird.net/en-us/thunderbird/addon/mailmindr/"" rel=""nofollow"">https://addons.thunderbird.net/en-us/thunderbird/addon/mailmindr/</a> But it remains slow even after I disabled it and deleted it. reboot etc. </p><p>Even tested Debug mode / Safe mode. </p><p>How can we debug this? </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1590612;1590627;1590648;1590690;1592019;1592253;1592934;,Mastap,https://support.mozilla.org/questions/1418382
1418387,2023-07-14 14:18:37 -0700,2023-07-14 15:01:16 -0700,hesap ekleyemiyorum,"<p>merhaba iyi günler, thunderbird hesabımı eklemek istiyorum fakat her defasında hata veriyor. şifreyi doğru giriyorum, mail doğru, isimi doğru giriyorum, olabilecek ihtimalleri de giriyorum ama hiçbir şekilde açamıyorum. diğer bilgisayarlarımda açık fakat bu bilgisayarda giremiyorum. bu bilgisayara diğer thunderbird hesaplarımı ekledim fakat yukarıda vermiş olduğum mail adresini bir türlü giremiyorum, hesap bulunamadı diyor.  en kısa sürede yardımcı olabilirseniz çok mutlu olurum  teşekkürler </p>",other;,thunderbird,other,tr,1590617;,ergunduzgulten,https://support.mozilla.org/questions/1418387
1418388,2023-07-14 14:29:15 -0700,2023-07-21 07:45:13 -0700,I am unable to send emails on the GoDaddy account(office 365),<p>I was in settings and do not know what to change to be able to send emails. </p>,download-and-install_1;godaddy;msoauth;,thunderbird,download-install-and-migration,en-US,1590626;1590629;1591921;1591986;1591987;,mj18,https://support.mozilla.org/questions/1418388
1418390,2023-07-14 14:52:56 -0700,2023-07-14 16:51:26 -0700,no E-mail,"<p>I am not getting my E-mail, I can send but not receive. </p>",other;needsinfo;,thunderbird,other,en-US,1590625;,micro4me,https://support.mozilla.org/questions/1418390
1418393,2023-07-14 15:59:52 -0700,2023-07-16 12:01:51 -0700,Unable to write the email,"<p>Consistent error message: </p><p>""Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox."" </p><p>I did a complete removal (Revo Uninstaller) and re-install and the problem persists.  Today is 07/14/23 and the latest message downloaded is 07/11/23.  I can download the current messages on another PC so it's not a server problem.  I have reviewed the attributes of the mail folder and it is not ""R"" but when I try to use File Explorer to change them, it says that it's locked as ""R"" </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1590635;1590894;,Firefox1631,https://support.mozilla.org/questions/1418393
1418396,2023-07-14 16:46:42 -0700,2023-07-14 17:44:46 -0700,"Constant Freezing and ""Not Responding""","<p>There have been numerous posts about freezing.  I have tried all of the suggested fixes - deleting and disabling Add-Ons, reloading Thunderbird, etc. etc.  But it continues to constantly freeze and says ""Not Responding"" - sometimes taking 20 to 30 seconds to unfreeze - other times I have to wait several minutes for it to unfreeze.  I have used TB for many years, but it is now becoming unusable. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1590633;,andre106,https://support.mozilla.org/questions/1418396
1418397,2023-07-14 16:48:59 -0700,2023-07-15 09:38:57 -0700,"Thunderbird Version 115 gives error ""Unable to open the summary file for Trash on ...""","<p>Thunderbird recently upgraded (?) to Version 15 on my Windows 10 laptop.  Since them, when I go to look at the ""Trash"" folder, I get the message: ""Unable to open the summary file for Trash on username@gmail.com.  Perhaps there was an error on disk, or the full path is too long.""  I was able to fix it temporarily by restarting Windows 10, but the error is back a few hours later. </p>",fix-problems;troubleshootingdetailsmissing;tb115;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1590732;,Albireo314,https://support.mozilla.org/questions/1418397
1418399,2023-07-14 17:20:23 -0700,2023-07-14 17:58:53 -0700,Thunderbird as offline .eml viewer ONLY.  How?,"<p>Hi, </p><p>I just want to start Thunderbird offline and open existing messages as .eml files. </p><p>It seems to be impossible to create a mail folder view without a entering a mail account. </p><p>Why is this so difficult and what's the best way to hack Thunderbird into performing this seemingly trivial task? </p><p>I use Linux. </p><p>Ps: I've managed to start Thunderbird in offline mode, as per instructions here: <a href=""https://support.mozilla.org/en-US/questions/1364783"" rel=""nofollow"">https://support.mozilla.org/en-US/questions/1364783</a> </p><p>There seems to be some way to do this by mungeing 'Local Folders' but seems to trigger infinite recursion and other bugs..  Ideally, for my use case, Thunderbird should not try to import the messages, simply allow me to view them.  I want to use it as a viewer, not an agent. </p><p>Still experimenting.  I'll update if I have a breakthru. </p><p><br> </p><p>Cheers, Raro </p>",other;,thunderbird,other,en-US,1590631;1590632;1590636;,firefox.raro,https://support.mozilla.org/questions/1418399
1418403,2023-07-14 18:49:04 -0700,2023-07-14 18:49:04 -0700,need to extend default time to enter password to send the msg. times out before I can enter pw.,"<p>when writing a  message the program wants a password send it out,  send to draft on saves, etc. works fine for other times entering passwords. This does not happen each time I am sending the msg, just on certain occasions like a reply, automatic draft saves, etc. when requesting a password to sign in or other occasions it does not time out. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,swill,https://support.mozilla.org/questions/1418403
1418405,2023-07-14 19:09:21 -0700,2023-07-15 09:38:08 -0700,Changing number of folders in Resent of Move to,"<p>I have just upgraded to Thunderbird 115. I use the ""Move to"" menu item to move emails to different folders.  When using the ""Recent"" menu item there are 21 folders listed. I would like to reduce the number of recent folders. </p><p>How can I  change the number of folders listed in the ""Recent"" menu of the ""Move to"" menu? </p><p>Thanks Chris </p>",customize;tb115;,thunderbird,customize-controls-options-and-add-ons,en-US,1590731;,harrischrisa,https://support.mozilla.org/questions/1418405
1418409,2023-07-14 20:05:35 -0700,2023-07-16 18:48:29 -0700,Deleting entry and address book,"<p>I can't seem to delete an entry from the address book. I'm running Thunderbird 102.13 on an iMac, and when I right click on an entry the delete choice is grayed out. How do I get to delete the address? </p>",other;,thunderbird,other,en-US,1590800;1590899;1590998;,skipb48,https://support.mozilla.org/questions/1418409
1418413,2023-07-14 23:04:14 -0700,2023-07-16 01:31:59 -0700,Accessing email through Thunderbird,<p>Installed Thunderbird on new pc (Win 10) and now find I need to sign in with my PW to send an email. This was not required with my much earlier version of TB </p>,desktop;privacy-and-security_1;windows-10;,thunderbird,tips-and-tricks,en-US,1590799;1590850;1590853;,deanwishart,https://support.mozilla.org/questions/1418413
1418416,2023-07-15 00:58:04 -0700,2023-07-15 00:58:04 -0700,can't enter authorisation code to add FileLink Provider for Dropbox,"<p>On downloading the FileLink Provider for Dropbox add-on this message appears: </p><p>Dropbox </p><p>Authorisation required! </p><p>1. Click this link to visit the Dropbox website and authorise this app. 2. Paste your code: 3. Save </p><p>The link takes me to <a href=""https://www.dropbox.com/1/oauth2/authorize_submit"" rel=""nofollow"">https://www.dropbox.com/1/oauth2/authorize_submit</a> where it says ""Enter this code into Thunderbird CloudFile to finish the process"" and a 43 character code is provided. However when I paste this code in the box and press Save Thunderbird says ""Authorisation attempt unsuccessful"". </p><p>Please help! </p>",customize;filelink;,thunderbird,customize-controls-options-and-add-ons,en-US,,k.fryde,https://support.mozilla.org/questions/1418416
1418417,2023-07-15 01:11:16 -0700,2023-07-16 18:39:34 -0700,Installing the new version of Thunderbird,"<p>Hi, I have now Thunderbird 102.13.0 (64). When I install the new version it comes up with: AVAILABLE CONFIGURATION Incoming    POP <a href=""http://mail.bigpond.com"" rel=""nofollow"">mail.bigpond.com</a> Outgoing    SMTP <a href=""http://mail.bigpond.com"" rel=""nofollow"">mail.bigpond.com</a> </p><p>But I have at present: Incoming   IMAP Mail Server Server name <a href=""http://imap.telstra.com"" rel=""nofollow"">imap.telstra.com</a> </p><p>Outgoing Server (SMTP) Telstra Mail - <a href=""http://smtp.telstra.com"" rel=""nofollow"">smtp.telstra.com</a> (Default) </p><p>If I attempt to configure manually with my details It finds them wrong? Can you help? Regards Ilio Pieroni </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1590734;1590796;1590855;1590979;1590995;,Iliopier,https://support.mozilla.org/questions/1418417
1418418,2023-07-15 02:06:13 -0700,2023-07-15 18:22:22 -0700,Two Junk And Trash Folders Displayed (GMail) after upgrading to Thunderbird 115,"<p>After upgrading to Thunderbird 115, 2 spam folders (1 labelled Junk and the other Spam) and 2 Trash folders are displayed in my private GMail account. </p><p>In my Google Workspace account, 2 Trash folders (1 Bin and 1 Trash) are displayed. </p><p>Kindly advise how to fix. </p>",other;tb115;version-115;,thunderbird,other,en-US,1590798;,vivek_suraiya,https://support.mozilla.org/questions/1418418
1418429,2023-07-15 04:58:19 -0700,2023-07-22 06:35:35 -0700,Set up your existing email address,"<p>Set up your existing email address will not work. Thunderbird stopped working no outgoing no incoming. Deleted account then downloaded new Thunderbird. Entering correct name, correct email address and password (also tried with no password) finds set up on Mozilla ISP sever. Select 'Done' brings up message ""Cannot log in to server.Probably wrong configuration, username or password"".  </p><p>This unsolvable for me now as I have tried everything I know and suggested in Help. </p>",fix-problems;gmail;troubleshootingdetailsmissing;tb115;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1590704;1590886;1590888;1590892;1590895;1591064;1591066;1591305;1591308;1591390;1591624;1591629;1592168;1592169;,Kemet,https://support.mozilla.org/questions/1418429
1418433,2023-07-15 05:42:34 -0700,2023-07-16 14:06:08 -0700,Locked out of Thunderbird.,"<p>How can I get into Thunderbird, when it will not recognise any of the primary passwords that I thought I might have used. I need to see what my primary password is, so that I can change it, and then get back into Thunderbird. I have not been able to access my e mails and have lost hours in trying. I am not a happy bunny...Grrrrr. </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1590703;1590751;1590761;1590873;1590884;1590964;1590970;,wardswillowmist,https://support.mozilla.org/questions/1418433
1418434,2023-07-15 05:55:35 -0700,2023-07-20 23:07:45 -0700,Thunderbird 115.0 (64 bit) - unable to send emails to Outlook.com,"<p>As of version 115.0 for 64bit, I am unable to send emails to <a href=""http://Outlook.com"" rel=""nofollow"">Outlook.com</a>.  An error occurs saying: </p><p>Send Message Error Sending of the message failed. The message could not be sent because the connection to the Outgoing server (SMTP) <a href=""http://smtp.office365.com"" rel=""nofollow"">smtp.office365.com</a> timed out.  Try again. </p><p>There are no issues sending emails to <a href=""http://Outlook.com"" rel=""nofollow"">Outlook.com</a> using a different mail client. </p>",other;tb115;version-115;msoauth;,thunderbird,other,en-US,1590882;1590883;1591443;1591486;1591924;,avennonen,https://support.mozilla.org/questions/1418434
1418435,2023-07-15 06:22:54 -0700,2023-07-15 07:10:53 -0700,password,<p>i don't have a password for the email address i want to use to create a Thunderbird account. </p>,other;,thunderbird,other,en-US,1590701;,marksguy3,https://support.mozilla.org/questions/1418435
1418436,2023-07-15 06:45:32 -0700,2023-07-16 04:13:00 -0700,Thunderbird display and screen size,"<p>Hi This morning I was blessed with update 115 for Thunderbird. Not impressed. I have a couple of issues I hope you can help with. </p><p>1. The box that lists incoming messages is way too long, taking up over half the screen. I moved it up as small as it will let me. 2. The second question is the box in between inbox and the message (middle pane) is also way too large. Ideally, I would only like it to display the top line. Remove the to and subject line The attached screen shot hopefully will help you see the issue. Please note that on the bottom of the shot is probably 3/4 way down my screen with very little room to read the message. Perhaps 3 or 4 lines at best. </p>",customize;tb115;messagelistpane;messagepane;,thunderbird,customize-controls-options-and-add-ons,en-US,1590700;1590707;1590726;1590877;1590879;,kliner,https://support.mozilla.org/questions/1418436
1418440,2023-07-15 08:34:43 -0700,2023-07-16 09:06:33 -0700,Unified Folders have some account folders listed under Unified > Inbox > <some account>,"<p>Hello, I recently upgraded to Thunderbird 115.0.  I am noticing an issue with a few of my email accounts in the Unified Folders where the folders (draft, sent, junk, trash, etc) are under the inbox.  Is this a bug, as I do not recall other versions of Thunderbird showing the folders in this way.  I included a screenshot. </p>",fix-problems;tb115;version-115;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1590725;1590740;1590880;1590906;,jasonmswartz,https://support.mozilla.org/questions/1418440
1418441,2023-07-15 09:09:13 -0700,2023-07-15 11:17:58 -0700,new   thunderbid,<p>Firstly i do not like the Thunderbird.  But my question is how to   i remove  quick filter from the  menu bar? See image </p>,other;tb115;quickfilterbar;,thunderbird,other,en-US,1590727;1590728;1590741;1590742;1590759;,mdm54,https://support.mozilla.org/questions/1418441
1418449,2023-07-15 10:59:27 -0700,2023-07-15 10:59:27 -0700,Duplicate message filter,"<p>I am on MAC OS Ventura 13.4. My Thunderbird is 102.13.0. </p><p>Recently, one of the message filters for a specific user name was duplicated. It contains 146 filters. The duplicate user name filter is found in the filter list just above the ""Local Folders"" user name. </p><p>Whatever I do to one of the duplicate filters, is done to the other. How do I fix this? In this case, the user name is dmoss@hebrewcatholic.org. There are two of these in the list of message filters. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,,david586,https://support.mozilla.org/questions/1418449
1418450,2023-07-15 11:16:46 -0700,2023-07-15 18:07:36 -0700,S/MIME signing for each email alias,"<p>I am curious on how to setup S/MIME signing on a per alias level. Currently, I don't see an option in the Thunderbird client to do this... </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1590795;,onlineuser,https://support.mozilla.org/questions/1418450
1418453,2023-07-15 12:59:29 -0700,2023-07-24 08:48:20 -0700,"TB 115, Much ado about nothing","<p>I became excited about the hype.  I downloaded 115 and ran it.  Two things I immediately noticed, one is the icon is different, and the other is that the UI looks almost exactly, but not quite, like the old UI.  Not that this is bad, I use TB everyday on my Mac and it is my email client.  But first impressions were underwhelming especially after the hype.  One thing I noticed that's an improvement is that TB now recognized my Mac address book so I no longer need Card Book.  Other than that it's much ado about nothing. </p>",other;tb115;,thunderbird,other,en-US,1590775;1592084;1592095;1592550;,chunnel,https://support.mozilla.org/questions/1418453
1418457,2023-07-15 14:33:22 -0700,2023-07-17 10:52:15 -0700,Preview Pane turns itself on,"<p>Hi, I'm using the latest Thunderbird 115.0 on Windows 11 and use the program with the Preview Pane turned off all the time. </p><p>Since I installed 115, when new mail comes in and I click on the notification banner, it brings me into Thunderbird and turns the preview pane back on. </p><p>Thanks </p><p>Frank Woolf </p>",customize;tb115;version-115;,thunderbird,customize-controls-options-and-add-ons,en-US,1590881;1591028;1591090;1591091;1591095;1591098;1591108;,fkw1122,https://support.mozilla.org/questions/1418457
1418462,2023-07-15 17:33:42 -0700,2023-07-16 03:53:10 -0700,Download Thunderbird old version,"<p>Hi, How can I do to download the Thunderbird 78.14.0 version (for my mac OS 10.10.5)&nbsp;? Thanks, Thierry </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1590794;1590797;1590876;,pichont,https://support.mozilla.org/questions/1418462
1418463,2023-07-15 17:44:47 -0700,2023-07-17 11:48:28 -0700,Corrupted incoming emails,"<p>I am having problems with some, but not all, incoming messages on one of my computers. The messages appear correctly on other computers. </p><p>Some messages appear only in html format. </p><p>Other messages have the header but there is nothing in the content part of the message. </p><p>Other message have the correct heading but the content is from messages received LATER, this can be two or three emails in a row have the content from a later email. </p>",other;,thunderbird,other,en-US,1590856;1591120;,sprung,https://support.mozilla.org/questions/1418463
1418477,2023-07-16 01:34:08 -0700,2023-07-16 01:34:08 -0700,Mittente nelle PEC,"<p>Da alcuni giorni, nella posta PEC tutti gli indirizzi dei mittenti sono stati modificati in un unico mittente con la dicitura: ""Per conto di:protocollo@comune.bosa.or.it"" eccetto i mittenti che avevano legalmail. Come si può ovviare? Grazie. </p>",other;,thunderbird,other,it,,studio.ingsaba,https://support.mozilla.org/questions/1418477
1418478,2023-07-16 02:38:26 -0700,2023-07-16 06:36:11 -0700,evidenziare nuovi messaggi thunderbird 115,"<p>Buongiorno, sono/ero utente Thunderbird 102.13.0 (64Bit) dove avevo creato userChrome.css per evidenziare email nuove in colore giallo. Dopo aggiornamento a Thunderbird 115 non riesco più ad avere questo effetto. Il file userChrome.css esiste nella cartella Chrome, Toolkit.legacyUserProfileCustomizations.stylesheets è a true, ma le email risultano sempre evidenziate in grassetto Bianche. grazie cordiali saluti </p>",other;,thunderbird,other,it,1590889;,voyager956,https://support.mozilla.org/questions/1418478
1418480,2023-07-16 03:24:21 -0700,2023-07-17 15:17:11 -0700,Calendar and contacts integration with Gnome on Ubuntu,"<p>Hi everyone! </p><p>Coming from Evolution I'm used to having the calendar events and contacts synchronized from CalDAV and CardDAV to the Gnome calendar and contacts app. Especially the calendar integration is really helpful for keeping up with daily meetings. Now with Thunderbird the calendar inside Thunderbird works great, but it shows ""No events"" in the Gnome calendar. </p><p>Ubuntu 22.04 Gnome Calendar: 41.2 Thunderbird: 115.0 (Mozilla Thunderbird Snap for Ubuntu) </p><p>I'm using Snap on Ubuntu, but I'm open to moving to another installation if that would be helpful. I'd LOVE to see this fixed somehow, or suggestions to getting this to work with any external tool that either integrates with Thunderbird or runs in the background, so no Evolution&nbsp;:-) </p><p>Thanks all and have a great day! </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1591032;1591184;,thomaslobker,https://support.mozilla.org/questions/1418480
1418484,2023-07-16 06:13:39 -0700,2023-07-19 09:59:56 -0700,Thunderbird  quote message not working,"<p>In the newest (current version) of thunderbird the option to quote the original message in a reply is not working. </p><p>When I select ""quote message"" in my reply  nothing happens?? </p><p>Help </p>",other;tb115;quotereply;quoting;,thunderbird,other,en-US,1590891;1590916;1590918;1590920;1590921;1590922;1590923;1591170;1591195;1591299;1591402;1591537;1591539;1591552;,paulgritt,https://support.mozilla.org/questions/1418484
1418485,2023-07-16 06:23:48 -0700,2023-07-16 06:44:45 -0700,Layout,"<p>I want to change the default layout to a 3 column,  e.g. files/emails/read emails. </p>",other;,thunderbird,other,en-US,1590890;,riteusa,https://support.mozilla.org/questions/1418485
1418487,2023-07-16 07:21:09 -0700,2023-07-16 10:12:04 -0700,Problem with adding emails from polish email providers.,"<p>Hello, I have problem with adding email to thunderbird. </p><p>I am trying to add my <a href=""http://interia.pl"" rel=""nofollow"">interia.pl</a> or <a href=""http://wp.pl"" rel=""nofollow"">wp.pl</a> emails. Typing in email address and password it says that configuration found then I click done it says ""Unable to log in at server. Probably wrong configuration, username or password"". </p><p>I tried with built-in microsoft email client and it worked. </p><p>Thundebird version is 115.0. </p><p>Any ideas? </p>",fix-problems;tb115;interiapl;wppl;interia;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1590914;,dragonex1235,https://support.mozilla.org/questions/1418487
1418491,2023-07-16 08:27:27 -0700,2023-07-29 08:35:21 -0700,"Grid lines (or ""zebra striping"") in Message list view?","<p>In Thunderbird 115 (Supernova) is there a way to configure the Message list view so that it has grid lines, or ""zebra striping""?  I find it easier visually to look at. </p><p>Thanks! </p>",customize;tb115;messagelistpane;zebrastriping;,thunderbird,customize-controls-options-and-add-ons,en-US,1590909;1593516;1593604;1593624;1593625;1593632;,forrie1,https://support.mozilla.org/questions/1418491
1418493,2023-07-16 08:46:27 -0700,2023-07-16 17:18:22 -0700,Can't save attachments in Thunderbird 115 on MacOS Ventura,"<p>Hi, </p><p>I've installed Thunderbird 115.0 over my old version (Thunderbird 102.x) and all works fine except the ability to save an attachment.  I tried clicking on ""Save"", choosing ""Save As..."" from the menu and right-clicking on the attachment but I don't get a dialog to choose the location.   </p><p>I'm assuming this is a bug but if there's some setting I need to change, I'm happy to do it. </p><p>Thanks for any help! </p>",fix-problems;addonsproblem;tb115;notathunderbirdproblem;exquila;exquilaproblem;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1590980;1590986;,firefox1638,https://support.mozilla.org/questions/1418493
1418499,2023-07-16 10:21:07 -0700,2023-07-22 14:44:43 -0700,Cartelle Speciali,"<p>Buongiorno a tutti, </p><p>Sto usando da poco ill vostro servizio Thunderbird peer vedere le mail che mi arrivano in parecchi indirizzi di posta elettronica. Una volta impostato il tutto il servizio funziona però vedo che nella parte sinistra dove ci sono gli indirizzi di posta elettronica non ci sono tutte le cartelle del tipo 'Posta in arrivo', ' posta inviata', 'Bozze', è possibile aggiungerle e sincronizzarle con il server principale&nbsp;? Allego un immagine dove si può vedere che l' account Yahoo mancano le cartelle 'Posta inviata e 'Bozze'.  </p><p>Riingraziando per un eventuale aiuto </p><p>Dario Italia </p>",customize;,thunderbird,customize-controls-options-and-add-ons,it,1591015;1591026;1591052;1592231;,dario_gabrielli64,https://support.mozilla.org/questions/1418499
1418501,2023-07-16 11:01:13 -0700,2023-07-16 18:45:47 -0700,Global Local Inbox Setting,<p>Where is the Global Local Inbox Setting on version 115? The window that is called for on past articles is not the same and there is no setting. See attached image from web instructions and what I now see. Lost... </p>,other;tb115;,thunderbird,other,en-US,1590943;1590960;1590997;,pmruzicka,https://support.mozilla.org/questions/1418501
1418502,2023-07-16 11:29:41 -0700,2023-07-16 12:16:43 -0700,Thunderbird 115: Unified Inbox is missing an email account,"<p>I updated to Thunderbird 115. One of my email accounts is no longer showing up in the ""Unified Folders"" view. It is still there: it can be seen in the ""Favorites Folders"" and ""Unread Folders."" But I would like to use the Unified inbox. </p><p>How can I repair Thunderbird to see all accounts in the ""Unified Inbox""? I have already tried deleting the IMAP folder in my profile and letting Thunderbird create it again. This did not change anything. Also, (I do not know if this is relevant) I have four email accounts and two of them have the same domain name and a different username (e.g., mail@xxxx.com and name@xxxx.com). One email from this domain is showing up fine, but one is the one that is not showing up any longer. </p><p>Thanks for any advice. </p>",other;tb115;,thunderbird,other,en-US,1590946;,smh,https://support.mozilla.org/questions/1418502
1418503,2023-07-16 11:36:03 -0700,2023-07-16 13:02:16 -0700,Smart folders?,"<p>I see that Thunderbird has the idea of ""Unified Folders"" -- which I interpret as their version of ""Smart Folders"".  As far as I can tell, this is an all-or-nothing option.   What I would like the ability to do is to define my own ""Smart Folders"" to link material I need in that context.  I can't seem to find any information on whether this is possible, or it's not obvious (to me).  </p><p>I am running Thunderbird 115 Supernova. </p><p>Thanks. </p>",customize;tb115;savedsearch;,thunderbird,customize-controls-options-and-add-ons,en-US,1590940;1590949;1590956;1590957;1590962;,forrie1,https://support.mozilla.org/questions/1418503
1418506,2023-07-16 12:46:53 -0700,2023-07-17 06:03:59 -0700,I haven't sent any email out since 7/2/2023.  TB can't connect with my smtp server.,"<p>I can receive email with TB, using v.102.13.0 (32 bit).  I cannot send from TB as I get an ""unable to login to <a href=""http://charter.net"" rel=""nofollow"">charter.net</a>"" error every time.  Doesn't matter if I try to send a message to myself or someone else. </p><p>I can go to the charter website and send emails from there and I can then receive any test message I send to myself on TB.  Annoying, to say the least.  I haven't changed anything in ages, though TB updates itself automatically by default. </p><p>Webroot SecureAnywhere CE 23.3 Malwarebytes Premium 4.5.33 </p><p>Is anyone else having problems with Charter/Spectrum?  I've rebooted the computer and the modem to no effect.  I didn't bother rebooting the router.  Charter tech services says since I am able to send and receive on their website, the issue lies with TB. </p>",fix-problems;charter;charterproblem;notathunderbirdproblem;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1590963;1590966;1590969;1591019;1591053;,jayhanig,https://support.mozilla.org/questions/1418506
1418508,2023-07-16 13:14:20 -0700,2023-07-19 02:43:39 -0700,Thunderbird folder archive recovery,"<p>Our Windows 7 computer uses Thunderbird version 102.13.0.  The solitary email account is from Virgin Media who made changes to how emails are used in third party email software.  A different password had to be used and input into the 3rd party programme.  Virgin had a major email outage that I knew nothing about, this continued for 2weeks or more, including whilst I was trying to get the password to work. </p><p>The email in Thunderbird had many folders under Archive, labelled by year and category. </p><p>After many hours of trying to resolve the problem and in total frustration I believed the only resolution was to remove the email account in Thunderbird Account Actions and Add it back again, in the hope a fresh set up would make it work.  Prior to removing the account I left the box un-ticked so that message data would not be deleted. </p><p>The account was removed, set back up again and everything worked with the Virgin Media password except, all the Archive data was not restored into the appropriate folders, in fact there is no historic data at all, only about 60 emails! </p><p>Looking at the Virgin Media server, all the emails are still available (10,000 emails).  I want to get the Archive folders back again and with their allocated emails. </p><p>Please can someone help. </p><p>Thank you </p><p>Bolwerjr </p>",other;,thunderbird,other,en-US,1591065;1591485;,johnrogers-bowler,https://support.mozilla.org/questions/1418508
1418511,2023-07-16 13:35:08 -0700,2023-07-16 13:45:44 -0700,Thunderbird calendar not remembering password,"<p>Everytime I start Thunderbird my emails are fine and I log into my accounts automatically. But, for the last 2 months, Google Calendar prompts me to enter my email address and password. Thunderbird version = 102.13.0 (64-bit) Google Calendar version = 1.6 Computer OS is Linux Mint 21.1 (Vera) Cinnamon I have tried completely removing Thunderbird and its profiles from my computer, rebooting, then reinstalling TB and the calendar, but this did not resolve the issue. There is also no selection to remember the password in the calendar, there never has been, and the calendar has not behaved like this in the past. </p><p>Regards </p>",calendar;,thunderbird,calendar,en-US,1590967;,barneybloggs,https://support.mozilla.org/questions/1418511
1418513,2023-07-16 14:10:28 -0700,2023-07-18 13:10:38 -0700,mailbox display with alternating lines of white/grey backgrounds in Thunderbird 115?,"<p>After upgrading to 115.0, the mailbox display has an all-white background. This is not nearly as easy to read is in version 112, which has alternating lines of white &amp; grey for the background. </p><p>How can I customize 115 to have alternating colours for the background of each summary line? </p>",customize;userchromecss;unsupporteduserchromecss;tb115;messagelistpane;zebrastriping;,thunderbird,customize-controls-options-and-add-ons,en-US,1591074;1591118;1591146;1591152;1591361;,garyhooper,https://support.mozilla.org/questions/1418513
1418515,2023-07-16 14:27:55 -0700,2023-07-16 18:42:53 -0700,How to move new account folders to Local Folders?,"<p>If my senility allows, I thought in the past, when creating a new Account, I could choose the folder location, i.e. create a new folder, or ""merge"" into the Local Folders.  I have a dozen email accounts, and previously all accounts shared a common inbox, etc.  When I create an account now, it seems the process forces the creation of a new folder, outside of Local, and then allows you to change some of the folder choices, but doesn't seem to allow me to move the whole account back under Local. </p><p>Whenever I try to search for help on this topic I seem to get unrelated help so perhaps I am not wording the search correctly? </p><p>Thanks, Lew </p>",other;,thunderbird,other,en-US,1590996;,lew3,https://support.mozilla.org/questions/1418515
1418517,2023-07-16 14:32:57 -0700,2023-07-20 18:50:51 -0700,Files with no name - only an extension,"<p>On a regular basis I back-up a number of e-mail profiles.  The basic process is a simple copy of the profiles to a USB drive.  This is followed by burning the copied profiles to DVD for off-site storage. </p><p>I have recently encountered a problem with burning the profiles to DVD because a number of files which have no name have begun to appear in the profiles.  My burning software ignores these files, and subsequent validation shows them as missing from the DVD. </p><p>I have found two such files that appear in some of the profiles.  These are "".startup-incomplete"" in the profile folder and "".metadata-v2"" in the profiles ""\storage\permanent\chrome"" sub-folder. </p><p>I have been unable to find any information about what role these files play.  I suspect that they may be irrelevant in the case a recovery from backup is required.  (I.e. they would be recreated if missing.)  In this case I could simply skip including them in the backup.  But knowing there purpose would make me more confident in this assumption. </p><p>Thanks for any insights about these files or their purpose. </p>",other;,thunderbird,other,en-US,1591011;1591116;1591899;,scitec,https://support.mozilla.org/questions/1418517
1418520,2023-07-16 15:18:26 -0700,2023-07-17 08:39:03 -0700,thunderbird mail,"<p>my thunderbird mail states i'm connected to <a href=""http://imap.gmx.com"" rel=""nofollow"">imap.gmx.com</a> but it does not import any new mail on four of my <a href=""http://gmx.com"" rel=""nofollow"">gmx.com</a> mail addresses , Please assist, I<em>ve tried just about everything.  Thanks</em> </p>",other;gmx;,thunderbird,other,en-US,1591082;,michaelj6997,https://support.mozilla.org/questions/1418520
1418528,2023-07-16 20:43:13 -0700,2023-07-16 21:41:50 -0700,Problem sending emails with Thunderbird with Microsoft Outlook Office365 account,"<p>I run Thunderbird 102.13.0 (32 bit) on W10 Home. After Thunderbird updated late last week I have been having problems sending emails with my work Microsoft Outlook Office365 account (no such problems up to last Thursday 13 July)&nbsp;: Emails with just a couple of words in the body arrive but with nothing in the body. Emails with just a couple of words in the body and a text file attached arrive but with nothing in the body and without the attachment. Emails with just a couple of words in the body and a Excel file attached fail to send at all (error message). No such problems sending emails via the Office 365 web portal. I have Exquilla installed and its licence is current. Tried removing the Outlook account and re-installing it, but this made no difference. Temporarily disabling my ESET NOD32 AV software made no difference either. Tearing my hair out.  Would anyone have any ideas on how to fix this&nbsp;? </p>",other;addonsproblem;tb115;notathunderbirdproblem;exchange;exquilla;exquillaproblem;,thunderbird,other,en-US,1591012;1591014;,ejbax,https://support.mozilla.org/questions/1418528
1418534,2023-07-16 23:18:30 -0700,2023-07-17 01:55:17 -0700,Cannot send emails.,"<p>On Firefox I am unable to send emails.  I can receive them OK. </p><p>I have checked my modem to confirm it is working correctly and appears to be doing so, it will send out data on my browser, i.e. a google search term will generate a result. </p><p>The last email I can confirm sending successfully was 12 July 2023 - sent to myself at my work email address. Although I have sent others since I can't confirm if they went successfully, although they appear in the Sent folder. </p><p>So far as I am aware there have been no changes of any type in recent weeks/months.  In testing today to try to find the issue I have 'turned off' then 'turned on again' my modem, Firefox, computer and allowed all to reset when turned back on again.  I also ran Firefox in Troubleshoot mode, but it made no difference. </p><p>The SMPT settings appear to be OK (to my untrained eye) when following the Troubleshooting guide. </p><p>Assistance please. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1591033;,loxphoto,https://support.mozilla.org/questions/1418534
1418539,2023-07-17 01:03:11 -0700,2023-07-17 10:57:45 -0700,Somethimes Thunderbird downloads messages but does not show them,"<p>I have been using Thunderbird for about 10 years and I'm very happy with the program. Recently a disturning issue came up though: incoming emails sometimes seem to disappear from my inbox. </p><p>What happens is that when checking my email the Thunderbirds status bar says ""downloading message n of m"" and ""received n of n messages"", however no new messages are shown in my Inbox.  And indeed: some messages - that I know have been sent to me - simpy have not arrived, which is worrying. </p><p>The email is downloaded via the POP protocol, and I have now changed the settings to keep the mail on the server for two days. Then I can use webmail, and indeed there the missing messages are present. </p><p>I already used the Repair option in the Properties of the Inbox.  Not sure if that helped, as the problem is present only now and then. Also: the missing emails did not seem malformed (and downloading emails is not totally blocked, what could be caused by a mailformed email). </p><p>Does anyone have a suggestion about what may case this problem&nbsp;? </p><p>Lex. </p>",fix-problems;pop;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1591029;1591096;1591110;,lennings,https://support.mozilla.org/questions/1418539
1418540,2023-07-17 01:19:16 -0700,2023-07-17 01:31:12 -0700,"version 115 and ""Archives""","<p>Hi, I've upgraded to 115 a few days ago, and: - the Archives, stored in ""Archives"" folder are disappeared - the Sent mail, whose folder now is another respect to the past, doesn't show ALL the sent mail of years ago, but only a selected - how&nbsp;? - set of these messages </p><p>Of course, I've saved all the files of profiles, but i don't know how recuperate my old archives only ... </p><p>Thanks in advance for help Andrea </p>",download-and-install_1;troubleshootingdetailsmissing;tb115;,thunderbird,download-install-and-migration,en-US,1591031;,alf_rix,https://support.mozilla.org/questions/1418540
1418541,2023-07-17 01:25:48 -0700,2023-07-17 05:39:31 -0700,Lost subdirectiories in Thunderbird. (se è più facile o utile posso ripetere la domanda in italiano),"<p>I was trying to make order in my Thunderbird archives by creating some ""mega-directories"" in order to store there several old directories. I was able to transfer a lot of existing directories, but I failed with two of them, very big and full of sub-directiories. During the operations I lost almost all the subdirectories. How can I use a backup to recover the lost subdirectories? </p>",other;,thunderbird,other,it,1591048;,l.piccioni,https://support.mozilla.org/questions/1418541
1418543,2023-07-17 01:59:00 -0700,2023-07-18 03:32:34 -0700,Inaccessibilità cartella Archivi,"<p>Dopo l'aggiornamento alla 115, sono successe due cose: </p><p>- Sono sparite le cartelle sotto ""Archivi"", dove erano catalogate diverse annate di mail ... - Anche buona parte della posta Inviata è sparita ... </p><p>Per il primo problema, andando sotto la directory del profilo, vedo che, sotto la &lt;profilo&gt;.default\Mail ho sia sotto ""Local Folders"" che sotto la ""<a href=""http://firenze.dedalus.eu"" rel=""nofollow"">firenze.dedalus.eu</a>"", due cartelle ""Archives.sbd"" con dentro, evidentemente, tutto ...  ma non so come renderle visibili in Thunderbird&nbsp;! </p><p>Per l'inviata, dato che la posta aziendale (IMAP) è via office, ho viso che sotto ""ImapMail"", adesso ci sono TRE cartelle - <a href=""http://outlook.office365.com"" rel=""nofollow"">outlook.office365.com</a>, <a href=""http://outlook.office365-1.com"" rel=""nofollow"">outlook.office365-1.com</a>, <a href=""http://outlook.office365-2.com"" rel=""nofollow"">outlook.office365-2.com</a> - con dentro file dallo stesso nome - INBOX.msf e Sent.msf - ma di dimensioni molto diverse... probabilmente andrebbero fuse: ma come&nbsp;? </p><p>Anche perché non funzionano più i tool precedenti.... </p><p>Qualcuno ha soluzioni&nbsp;? </p><p>Andrea </p>",download-and-install_1;,thunderbird,download-install-and-migration,it,1591051;1591063;1591078;1591274;,alf_rix,https://support.mozilla.org/questions/1418543
1418545,2023-07-17 03:00:01 -0700,2023-07-17 03:00:01 -0700,"Spends most of its time as ""Not Responding"" and multiplies tasks up to 66 times","<p>Thunderbird is extremely slow due to spending a great deal of its time as ""Not Responding"" all over the place (especially when dealing with Tasks).  It also multiplies Daily Tasks up to 66 times&nbsp;??? </p>",fix-problems;troubleshootingdetailsmissing;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,andre.dutoit1,https://support.mozilla.org/questions/1418545
1418550,2023-07-17 04:09:01 -0700,2023-07-20 08:31:54 -0700,Version 115 Blank Screen,"<p>Thunderbird just updated to V115.  But now, I no longer can see anything.  Nor, can I navigate to anything since there is nothing there?  How do I either fix this, or revert back to an earlier version that worked?  See attached screenshot. </p>",fix-problems;tb115;probablynotathunderbirdproblem;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1591057;1591086;1591107;1591139;1591316;1591318;1591494;1591508;1591549;1591634;1591710;1591746;1591794;,crsimmons,https://support.mozilla.org/questions/1418550
1418552,2023-07-17 04:52:37 -0700,2023-07-18 02:04:31 -0700,Local Folders is empty,"<p>I reinstalled TB and copied profiles to new version, but Local Folders is empty. I've tried copying from the original files but they don't appear in Local Folders. Is there a trick to doing this that us idiots can use? </p>",download-and-install_1;notathunderbirdproblem;,thunderbird,download-install-and-migration,en-US,1591054;1591119;1591133;1591271;,simoncharlestomsett,https://support.mozilla.org/questions/1418552
1418553,2023-07-17 04:58:51 -0700,2023-07-17 04:58:51 -0700,"Sent folder empty, missing portions of Inbox","<p>Please provide the step by step to restore contents of folders, in noob language. Thank you, karl </p>",other;troubleshootingdetailsmissing;,thunderbird,other,en-US,,brainsfood,https://support.mozilla.org/questions/1418553
1418554,2023-07-17 05:00:22 -0700,2023-07-18 10:26:35 -0700,Minimum Ubuntu Version For Thunderbird 115,"<p>What is the minimum version of Ubuntu to install Thunderbird 115 supernova? I'm on 20.04 on ZorinOS. </p><p>And by the way, when are you planning to make it available on APT? </p><p>Thanks, Tal Sabadia </p>",download-and-install_1;tb115;notathunderbirdproblem;zorinos;ubuntu-2004;,thunderbird,download-install-and-migration,en-US,1591083;1591084;1591085;1591088;1591089;1591092;1591251;1591255;1591256;1591257;1591258;1591259;1591260;1591312;1591314;1591325;1591339;,sabadiatal,https://support.mozilla.org/questions/1418554
1418557,2023-07-17 06:49:54 -0700,2023-07-30 00:57:22 -0700,Thunderbird 115 UI layout,"<p>Thunderbird 115 with Fluxbox on Linux: <a href=""https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-07-17-06-46-25-8664e0.png"" rel=""nofollow"">https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-07-17-06-46-25-8664e0.png</a> </p><p>How to get rid of this almost-empty useless stripe above menu bar? </p><p>I tried ""Customize..."" but looks like it doesn't allow to customize anymore, toolbar buttons editing only. </p>",customize;tb115;unifiedtoolbar;,thunderbird,customize-controls-options-and-add-ons,en-US,1591071;1593760;,dimich.dmb,https://support.mozilla.org/questions/1418557
1418558,2023-07-17 06:50:18 -0700,2023-07-17 06:56:39 -0700,picking up mail for just one account,"<p>Hi , </p><p>Ver 115.00 </p><p>I can t find the way for a shortcut ""pick up"" mail just for one account... There is ""pick up all accounts"" but not a specific one... </p><p>thanks </p><p>Pierre </p>",customize;tb115;notathunderbirdproblem;,thunderbird,customize-controls-options-and-add-ons,en-US,1591058;1591060;,p.lacabanne,https://support.mozilla.org/questions/1418558
1418561,2023-07-17 07:17:06 -0700,2023-07-17 07:36:35 -0700,business,<p>Open<strong>bold text</strong> </p>,other;,thunderbird,other,en-US,1591069;,tayebpolski,https://support.mozilla.org/questions/1418561
1418563,2023-07-17 07:28:03 -0700,2023-07-17 08:31:24 -0700,posta el.Thunderbird,"<p>Da 2 giorni impossibile scaricare mail sul PC da Thunderbird, dopo normale agg. windows 10 </p>",fix-problems;needsinfo;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,it,1591080;,fiammetta.saggiorato,https://support.mozilla.org/questions/1418563
1418565,2023-07-17 07:43:58 -0700,2023-07-17 08:21:49 -0700,IMAP quota storage,"<p>Hi.  Should I do anything about my Thunderbird IMAP quota being 87% full?  If so what can I do, please?  The Message element is only 7% full but Storage is 87% full - 1.8 GB / 2.0 GB.  I do not know what Storage comprises.  I have quite a few Local Folders but very few of them contain more than one email.  Thanks, Peter </p>",other;imap;imapquota;,thunderbird,other,en-US,1591076;,peterspragge,https://support.mozilla.org/questions/1418565
1418567,2023-07-17 08:00:58 -0700,2023-07-18 12:09:43 -0700,Custom keyboard shortcut?,"<p>I very frequently move mail from inbox to a storage folder using:  Right-Click, Move to ""previous folder name"" Again </p><p>I do this so frequently that I want to do it with a keystroke if at all possible. I installed ""TBKEYS-LITE"" but I can't find any docs to help me figure out how to write this mouse cmd into a keystroke.  </p><p>TIA </p>",customize;addons;keyboardshortcuts;notathunderbirdproblem;tbkeys-liteproblem;tbkeyslite;,thunderbird,customize-controls-options-and-add-ons,en-US,1591077;1591117;1591350;,chip2,https://support.mozilla.org/questions/1418567
1418570,2023-07-17 08:26:20 -0700,2023-07-17 08:38:06 -0700,Deleted emails in Thunderbird reappear almost instantly,"<p>I have tried to fix this several times, and today followed instructions for going into the settings folder and deleting the trash and trash msf files - nothing fixes it. </p><p>I am trying to clear out my inbox, so I am choosing a large number of emails at a time and deleting them. I can do this successfully once, but after that, the supposedly deleted emails pop back up in my inbox. I switched from Microsoft two years ago and am fully on Linux Cinnamon. I tried Thunderbird right off, ran into this problem, ditched it, then went back since I prefer an email client to webmail. I have donated to support both Linux and Thunderbird, since I greatly appreciate these open-source products. But if I can't keep my inbox under control, I'll have to go back to webmail.  </p><p>My email (protonmail) is IMAP.  Thunderbird version is 102.11.0.  </p><p>I'm running updates today, but since this has happened over several versions, I doubt that will fix it. </p><p>Can anyone help? </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1591081;,knh11,https://support.mozilla.org/questions/1418570
1418572,2023-07-17 08:34:32 -0700,2023-07-17 08:34:32 -0700,Thunderbird 52 not working on Mac Monterey,"<p>I’ve still been using 52.9.1 for various reasons for years without problem. I use it for POP mail only, with several accounts in a global inbox. Having just upgraded to Monterey on Mac, I now can’t access most of it. Eg: - Folder pane is completely blank. - Trying to click on various (most?) buttons or menu items or trying to restart with with add-ons disabled, results in a blurred overlay and TB hanging, so I have to force quit TB. </p><p>On opening Thunderbird, the toolbars and Quick Folders (add-on) tabs are visible and the list of emails from Inbox is visible. The only thing I seem to be able to open successfully is the Troubleshooting Information. I can’t access my account settings or various other parts, and I daren’t try clicking anywhere else as I suspect it’ll just hang again or even make things worse. </p><p>I don’t know if it would help, but I have a backup copy of my profile folder from just before the upgrade to Monterey, which I’ve always stored separately in my “Home” folder. Would replacing the contents of the current profile folder with those from my backup be of any use? </p><p>Thanks for any help! </p>",fix-problems;tb52;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,JiggleJog,https://support.mozilla.org/questions/1418572
1418575,2023-07-17 08:54:40 -0700,2023-07-18 07:11:09 -0700,Messages showing pictures instead of normaly,<p>My e-mails now show everything in it as pictures which means I can't click on anything. They should be a regular e-mail and not showing everything as pictures which means I can't do anything with it. Hope someone can help me fix this problem. I have searched in support page with not finding anything with my problem. HELP PLEASE!! </p>,other;,thunderbird,other,en-US,1591111;1591291;1591293;,crafty946,https://support.mozilla.org/questions/1418575
1418577,2023-07-17 09:03:59 -0700,2023-07-17 09:03:59 -0700,Login credentials for hotmail after update,"<p>I have two accounts on Thunderbird, a gmail and a hotmail. Since the update, I'm not having any problems with the gmail account, but when I try to check the hotmail account, I get an error message that says I need to put in my login credentials. A pop-up then comes up to supposedly allow me to do that, but instead it always redirects to a Thunderbird welcome page, and I don't know how to actually enter my login credentials to be able to see my emails off of this account. Any suggestions? </p>",fix-problems;hotmail;tb115;msoauth;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,PrincessStarfury,https://support.mozilla.org/questions/1418577
1418579,2023-07-17 09:17:43 -0700,2023-07-17 11:48:49 -0700,Editing Thunderbird Contacts,"<p>I am using Thunderbird 102.13.0. </p><p>When viewing a contact in Thunderbird Address Book, it opens as a narrow window at the bottom of the screen, as in the attached picture (I have blanked out personal data in this).  </p><p>You can only see a couple of lines at a time. To see more of the contact it is necesssary to scroll up and down. This is particularly inconvenient when trying to edit a contact or cut-paste details. </p><p>You can get a bit more by cutting down the depth of the contacts list above, but this is also not always convenient. </p><p>Is there any way of opening the contact record in a separate window, as you can an email or a calendar entry? </p><p>Thanks in advance, </p><p>Roger </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1591112;1591113;1591121;,jrogercalvert,https://support.mozilla.org/questions/1418579
1418588,2023-07-17 09:54:38 -0700,2023-07-18 12:11:27 -0700,Message list on v.115 does not update when an email is deleted.,"<p>I'm a *long-time* TB user and have recently upgraded to 115.0 (BuildID: 20230711125218) on Linux (Kubuntu 22.04.2 LTS). I have multiple accounts configured to use the unified folders inbox. When in that unified inbox, if I delete an email, it stays in the message list instead of disappearing, although the focus changes (the message entry line was highlighted in blue background with white text, and is now in black text on a gray background). The message pane shows the next message as it should. If i click on the message list entry line for the deleted email, nothing happens in the message pane (it still shows the next email), although the focus does come back to the message list entry line. This does not appear to happen when I am in the inboxes of my individual email accounts, but only happens in the unified folder. When I return to the unified folder inbox from the individual account inbox, the deleted message is gone. Thanks for any help. </p>",linux;fix-problems;tb115;msoauth;notathunderbirdproblem;msexchange;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1591099;1591100;1591351;,john864,https://support.mozilla.org/questions/1418588
1418590,2023-07-17 09:59:57 -0700,2023-07-24 12:58:59 -0700,"The ""Move To"" box on TB115 Does Not Work Properly","<p>After I've read a message, if I click on the ""Move To"" box on the TB115 menu bar, as expected, I get a dropdown with my folders and subfolders. But if I then click on one of the folders in the dropdown, nothing happens! The only way I can move a message into a folder is to display the folder I want on the lefthand panel and then drag the message into it. This problem developed only after I started using TB115. </p>",other;tb115;,thunderbird,other,en-US,1591115;1592498;1592503;1592506;1592516;1592523;1592531;1592598;1592601;,LHirsh52,https://support.mozilla.org/questions/1418590
1418597,2023-07-17 11:53:10 -0700,2023-07-17 11:53:10 -0700,Thunderbird too large for computer screen,"<p>Portions of Thunderbird are off screen and I am unable to view. I have tried the usual Zoom controls, etc without success. The cntrl/- function works but only on the message area. I am a long time user of Thunderbird and have never had this problem. I have Thunderbird v115.0 (32 bit) </p>",other;troubleshootingdetailsmissing;tb115;,thunderbird,other,en-US,,mrbillmo,https://support.mozilla.org/questions/1418597
1418599,2023-07-17 12:05:43 -0700,2023-07-17 13:57:54 -0700,How to change color of unread in message pane TB 115+,"<p>I want the unread messages in the list of messages pane to be ""orange"".  I had the following in userChrome.css which worked prior to TB 115:  </p><p>/* Messagepane text */ treechildren::-moz-tree-cell-text(new) { </p><pre>      color: #34ebdc&nbsp;!important;       font-weight: normal; </pre> <p>} treechildren::-moz-tree-cell-text(unread) { </p><pre>      color: #34c6eb&nbsp;!important;       font-weight: normal&nbsp;!important; </pre> <p>} </p><p>When I upgraded to TB 115 this no longer has any effect. How do I do this in TB 115+? </p><p>Thanks. mike </p>",customize;userchromecss;unsupporteduserchromecss;tb115;messagelistpane;,thunderbird,customize-controls-options-and-add-ons,en-US,1591167;,mike645,https://support.mozilla.org/questions/1418599
1418600,2023-07-17 12:20:22 -0700,2023-07-17 13:35:42 -0700,Donations,"<p>Donated $60.00 to Thunderbird, charged for $64.40 without explanation. Would appreciate a reply </p>",other;,thunderbird,other,en-US,1591144;1591150;,j.stephenson1,https://support.mozilla.org/questions/1418600
1418602,2023-07-17 12:25:15 -0700,2023-07-17 12:25:15 -0700,Don't see messages,"<p>I installed Thunderbird and the process went well. I must be doing something wrong because after completing the install, no messages show up, just the account settings screen.  How do I see my mail messages? </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,,KJohnston,https://support.mozilla.org/questions/1418602
1418603,2023-07-17 12:28:40 -0700,2023-07-17 12:47:59 -0700,Permanently Turn Threading OFF in Thunderbird 102.13.0,"<p>How do I PERMANENTLY turn off THREADING in Thunderbird 102.13.0? No matter what I've tried, threading turns back on automatically. I have read ALL previous threading questions and answers but NONE of them stop Thunderbird from instituting threading IMMEDIATELY after I change the view with the top-far right ""Select columns to display"" to deselect threading.  </p><p>If I could take a screenshot to show my issue, I would but don't know how. </p><p>I have been trying to stop threading for weeks now and now have to give up and ask this question. Threading does NOT work for me and I need help, soon. </p><p>Thanks for your patience and help, </p><p>Oldheart </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1591136;,oldheart43,https://support.mozilla.org/questions/1418603
1418605,2023-07-17 12:40:43 -0700,2023-07-17 12:40:43 -0700,"exceeded number of maximum connections, tried suggestions, no joy","<p>Short note: 3 email accounts (all IMAP) in my Thunderbird account on my laptop (PC running Win10). One of these accounts stopped downloading mail on Friday 14 July (no changes made by me personally). Error msg: .... ""may have exceeded the number of maximum connections."" (NOTES:  1) the university made changes on Friday that may or may not be related to dropping Skype and now we must all use TEAMS. 2) In checking my settings, I did note a need to change the IMAP server port -- and I did so). </p><p>What I tried: 1. turned off my iphone (which is downloading email for all of these 3 accounts perfectly) 2. checking all my Thunderbird settings (incoming / outgoing settings), all good. 2. reduced the number connections from 5 to 3 (for all 3 accounts), and then again from 3 to 1 (for all 3 accounts). no joy. 3. increased time between checking email. </p><p>Still no joy. What else can I try? What else do you need to know to help me? Thanks lots! </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,debbiepaul,https://support.mozilla.org/questions/1418605
1418606,2023-07-17 12:56:57 -0700,2023-07-19 01:29:18 -0700,Archivio di posta danneggiato dopo la riparazione,"<p>L'archivio di posta inviata dava errore nella compattazione, cosi ho avviato ""ripara la cartella"" al termine dell'operazione tutti i messaggi inviati dal 12/12/2022 in poi sono spariti.  ho provato a fare la compattazione ma nulla.  Non ho trovato un file di backup automatico fatto automaticamente prima della riparazione e non ho copie di backup del profilo.  Esistono dei backup automatici&nbsp;? </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,it,1591247;1591249;1591267;1591272;1591303;1591474;1591478;,gianfire,https://support.mozilla.org/questions/1418606
1418607,2023-07-17 12:58:29 -0700,2023-07-17 13:31:23 -0700,I updated my Thunderbird and the updated version won't let me access my in-box,"<p>Help!  I updated my Thunderbird using my Norton Anti-virus updater, and now the updated version won't let me access my in-box. Can I uninstall the update so I can return to the previous version and at least back everything up, and perhaps do the updating within Thunderbird instead? I run a nonprofit and urgently need to access my emails -- I have five different email addresses based on our website and use Thunderbird for everything!! Thank you so much for your advice!! Ellen Calmus [removed email from public] </p>",other;antivirus;norton;tb115;,thunderbird,other,en-US,,ecalmus,https://support.mozilla.org/questions/1418607
1418612,2023-07-17 14:35:46 -0700,2023-07-17 14:35:46 -0700,Change Colour of inbox BG - Thunderbird 115.0 (MAC),"<p>Just updated OS to Ventura. Downloaded T-bird 115.0. All good. Using System Dark mode.  </p><p>However, I find the black BG too harsh in the inbox window. NOT the message window in the bottom half; the list of emails in the highlighted folder. </p><p>I looked everywhere and can't kind a way to change that BG colour. I want to reduce the contrast a little to make it easier to read. Definitely don't want to go back to Light mode: everything is too white.  </p><p>Thoughts? </p><p>Thanks Paul </p>",customize;macos;darkmodeosx;tb115;messagelistpane;macosventura;ventura;,thunderbird,customize-controls-options-and-add-ons,en-US,,zeeton,https://support.mozilla.org/questions/1418612
1418613,2023-07-17 14:36:24 -0700,2023-07-17 14:36:24 -0700,Need light mode in Thunderbird,"<p>I have my computer set for dark mode, but that doesn't work well in Thunderbird.  Several messages come up with the text unreadable (dark on black).  I tried an add-on called Weatherlicious, and that worked  about 3 times, then it stopped, but their logo of circles still shows up in the upper right corner. </p><p>I  tried Themes, and enabled light mode, and that works, until I exit TB and use it again.  In fact, it comes up in light mode for about a second, then switches to dark mode. </p><p>How can I get TB (latest version) to permanently be in light mode? </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,,JudsonMcCranie,https://support.mozilla.org/questions/1418613
1418614,2023-07-17 14:39:27 -0700,2023-07-17 14:39:27 -0700,Saving attachments,<p>I just received an inline (my settings) attachment that was part picture and part text.  I could find no way to save it in a format that could be opened.  Does anyone know how to do this? </p>,other;attachments;,thunderbird,other,en-US,,DorothyJ,https://support.mozilla.org/questions/1418614
1418615,2023-07-17 14:50:26 -0700,2023-07-17 14:50:26 -0700,Why do two message windows open to reply to one email? and more problems,"<p>Hello, </p><p>I have used Thunderbird for a long time, and I'm now experiencing multiple problems, I'm told it could be a conflict with AVG, however, I've used AVG for a long time as well, so I'm skeptical compatibility is an issue. </p><p>1.  To respond to an email TB opens two messages to send, only one is necessary but I can't find a setting to change this option. </p><p>2. The arrow on a thread flickers up and down whilst clicking, it may take between 5-10 clicks to open, then it opens every message in the thread in new windows. </p><p>3. NVIDIA was installed after the update, does anyone know what that is, please? </p><p>Thank you for your efforts in providing a quality email service, I'm looking forward to a response. </p>",other;,thunderbird,other,en-US,,Trassa,https://support.mozilla.org/questions/1418615
1418618,2023-07-17 15:15:12 -0700,2023-07-17 15:36:21 -0700,New Thunderbird installation doesn't ask for password,"<p>New computer. Windows 10. Fresh install of Thunderbird (v. 115.0 (64-bit). Got my profile migrated over. I've triple-checked the server settings (name, port, security settings, etc. are identical to on my old computer). But when I click ""Get Messages,"" nothing happens. Doesn't prompt for password, doesn't attempt to connect to the server. </p><p>I never had any saved passwords in Tbird, so it's not that. </p><p>Doesn't appear to be the firewall (Norton 360). I was all over in those settings and even turned it completely off briefly, same result. </p><p>I'll keep Googling, but so far, these two issues seem to be the problem, but as far as I can tell, it's not either one. Thoughts? </p><p>Thanks much, AJS </p>",privacy-and-security_1;tb115;norton360;,thunderbird,privacy-and-security-settings,en-US,1591186;1591187;,ajschn67,https://support.mozilla.org/questions/1418618
1418620,2023-07-17 16:45:31 -0700,2023-07-17 16:45:31 -0700,Not getting all my emails from my ISP,<p>I exchanged one email address with another on my service provider Spectrum. Now I'm not getting some of my service providers emails coming into thunderbird. I'm getting most of them but some are not getting through. I know to look for these by seeing that some emails show as unread (bold) but it looks on thunderbird that every one has been read. So I go to Spectrum and I find them there. I read them there and the bold comes off on Thunderbird. But the emails don't come through so I can only read them from the Spectrum website. Does this have something to do with 'migration'? </p>,download-and-install_1;spectrum;,thunderbird,download-install-and-migration,en-US,,RobinClaire,https://support.mozilla.org/questions/1418620
1418621,2023-07-17 16:52:52 -0700,2023-07-19 17:54:33 -0700,Show app badge icon still not working in non-admin accounts a year and a half later after bug report,"<p>The show app badge icon option for new or unread emails is still not working in non-admin accounts in Thunderbird 115.  I am very disappointed it has not been fixed in the latest release as I filed a bug report on Bugzilla over a year and a half ago and it appears it has not been followed up on.  I used to use the badge extension that did the same thing, but since the developer noted that since Thunderbird added the feature, he is no longer developing or supporting this add-on.  This is unfortunate, because IT DOESN""T WORK unless you use an admin account.  I have verified this using my admin boot and my laptop which only has an admin account, but my bug report still says after a year and a half this is ""unverified"".  Apparently I will die from something before this gets fixed.  Until then, with my poor eyes unable to see the tiny red dot in the system tray when I have new mail, I will have to open Thunderbird each time to see of any of my family has sent an email. </p><p>BTW, I have tried checking the box to get system notifications in Windows 10, but this has proven to be unreliable with Microsoft seemingly breaking something with every monthly security update I get. </p><p>Is it too much to ask to get a working new email badge in non-admin accounts? </p>",customize;bug1750324;,thunderbird,customize-controls-options-and-add-ons,en-US,1591659;1591661;1591662;,lmw2020,https://support.mozilla.org/questions/1418621
1418622,2023-07-17 17:09:54 -0700,2023-07-17 21:28:59 -0700,"The add-on ""Full address column""","<p>The add-on ""full address column"" stopped working with the upgrade to thunderbird version 115. I removed and reinstalled the add-on but it did not work. On the older versions, an incoming email would show who it was from and their email address. By knowing the email address of the sender, you could determine if it was a scam or not.  </p><p>Is there a way to make this add-on work with the new upgraded 115 version? </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1591229;,jizeke,https://support.mozilla.org/questions/1418622
1418629,2023-07-17 19:21:51 -0700,2023-07-17 21:26:21 -0700,How to transfer both inbox and sent emails from Webmail,"<p>I tried to move my emails from the Webmail 7.0 app, but all that came were my inbox emails. How do I get my ""sent"" emails—and emails in other folders—to Thunderbird? </p>",download-and-install_1;notathunderbirdproblem;pop;,thunderbird,download-install-and-migration,en-US,1591228;,jemunson,https://support.mozilla.org/questions/1418629
1418633,2023-07-17 20:26:03 -0700,2023-07-17 21:38:47 -0700,Thunderbird stopped connecting to homtail after upgrading to v115.0,"<p>Thunderbird stopped communicating with homtail after upgrading to v 115.0 I can send emails using <a href=""http://smtp-mail.outlook.com"" rel=""nofollow"">smtp-mail.outlook.com</a> but it fails to retrieve messages from <a href=""http://outlook.office365.com"" rel=""nofollow"">outlook.office365.com</a> There's no error message, it simply fails to connect. (A pop-up window may appear for a few seconds, then it closes, with no new messages downloaded and no errors shown) I'm using the POP setting. Tried to recreate the account as IMAP - it just shows ""checking password"", would not proceed any further. (No error message, no timeouts. I tried to enter incorrect password on purpose - still no error message, apparently they don't even connect.) Disabling firewall doesn't help.  EVERYTHING WORKED FINE BEFORE THE UPGRADE! PLEASE BRING BACK THE WAY IT WAS!!! </p>",fix-problems;tb115;msoauth;probablynotathunderbirdproblem;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1591227;1591230;1591231;,arcadiev,https://support.mozilla.org/questions/1418633
1418634,2023-07-17 20:30:29 -0700,2023-07-19 11:27:52 -0700,LOST MY DRIVE WHERE MY PROFILE IS (I HAVE BU FILES)...CANNOT UNDERSTAND INSTRUCTIONS HOW TO FIX,"<p>Hi, sorry to ask, but my E drive (where I keep data, etc) died.  I do have backup and have the whole Thunderbird\Profiles folder.  I watched the YT video, but I don't get it.  It should just be easy to point the whole folder to it.  All my stuff on C is fine, so it does come up with the email accts and the address book.  I did try to do an Import, but got errors.  Please Help!  I am an OLD IT guy, so I am not stupid.  It should be easier than this!  I will attach 2 pics.  Maybe someone will take pity on me...LOL.   </p><p>FYI, I use an Over 10 year old W7Prof Installation, migrated thru about 3 pc's, on an i-5 (yes, I am lazy And Love W7) and my 1TB hard drive is over 12 years old (yes, I know...don't ask), And It DIED.  So you can imagine what I been going thru since last Sat!!!  WHAT A MESS AND BRAIN STRAIN!  </p><p>Also, I HATE Gmail Web Mail!!!  </p><p>Oh, and I have donated before.  I had Windows Live Mail forever, but when Googley put the OAUTH PW mod in, I had to switch.  I do like T-Bird.  Sorry to write so much...Thanks again... </p><p>THANKS, Sam in FL </p>",download-and-install_1;import;notathunderbirdproblem;,thunderbird,download-install-and-migration,en-US,1591336;1591337;1591353;1591407;1591411;1591419;1591498;1591510;1591586;,smsterling99,https://support.mozilla.org/questions/1418634
1418640,2023-07-17 23:21:13 -0700,2023-07-19 17:01:40 -0700,Feedback - Taskbar icon keep showing unread message badge despite there's no unread messages,"<p>Hello! </p><p>I've just updated my thunderbird to version 115 and noticed that there's a small bug. If you will receive a new message, there will a badge appear on the taskbar icon. </p><p>However, this badge with number of unread messages won't disapear after you read the message. </p><p>Nothing concerning but I wanted to somehow pass this information to the Mozilla. </p><p>My OS is Windows 11 22H2 </p>",fix-problems;tb115;unreadcount;windows11;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1591653;,ShimmyTech,https://support.mozilla.org/questions/1418640
1418641,2023-07-17 23:33:17 -0700,2023-07-18 07:55:57 -0700,Thunderbird new redundant toolbar,<p>A few updates ago this annoying toolbar showed up that is a complete redundancy of the main toolbar (see attachment). It is now annoying the crap out of me. How do I remove it? I have searched all over the internet for months with no luck. </p>,customize;universaltoolbar;,thunderbird,customize-controls-options-and-add-ons,en-US,1591307;,mvasquez68,https://support.mozilla.org/questions/1418641
1418642,2023-07-18 00:16:40 -0700,2023-07-18 00:16:40 -0700,Thunderbird incoming attachment opening issues,"<p>Hi, </p><p>I recently received a PDF attachment from my customer but Thunderbird was not able to open it. </p><p>I had set Microsoft Edge to open PDF by default.  I got this error message. </p><p>File not foundIt may have been moved, edited, or deleted. ERR_FILE_NOT_FOUND </p><p>Whereas, if I saved the file to another location and I try to open it (again with MS Edge), there is no problem. </p><p>It seems having an ""#"" in the file name was part of the reason. </p><p>I could set Firefox to open the PDF by default but there seems to be disappearing fonts (in some instances) when I open a PDF with Firefox. </p><p>Not sure what to make of this but I am posting this here in case someone finds it useful. </p>",other;pdf;troubleshootingdetailsmissing;probablynotathunderbirdproblem;,thunderbird,other,en-US,,kanay.chellapa,https://support.mozilla.org/questions/1418642
1418643,2023-07-18 01:06:00 -0700,2023-07-22 00:52:29 -0700,Tunderbird 102.13.0 (32 bitů),"<p>Dobrý den,  dlouhá léta používám tuto aplikaci, ale poslední dobou se objevilo několik problémů: 1. Při inovaci OS zmizí spouštění z hlavní lišty 2. Nelze mazat zprávy ani podadresáře 3. Zmizel ""adresář"" koš </p><p>Děkuji za pomoc, Jícha (606/380 475) </p>",other;,thunderbird,other,cs,1591467;1591946;1592116;,teris-jicha,https://support.mozilla.org/questions/1418643
1418644,2023-07-18 01:24:52 -0700,2023-07-18 01:24:52 -0700,Blacklist,"<p>Dobrý den, </p><p>mám problém. Nechodí mi meily od dvou lidí. Posílá to tuhle hlášku - viz níže. Ve Wedoswebmail jsem ty lidi odstranil z blacklistu, ale pořád ty meily od nich nechodí. Konkrétně se jedná o tyto meily: jstorkova@bos.de; vlednova@bos.de  Můžete mi prosím poradit jak to zprovoznit, aby to fungovalo? Jinak já je do blacklistu nedával. Tak nechápu jak se tam dostali. Předem moc děkuji za odpověd... </p><p>The original message was received at Tue, 18 Jul 2023 05:55:42 GMT from <a href=""http://m0359407.ppops.net"" rel=""nofollow"">m0359407.ppops.net</a> [127.0.0.1] </p><p><br>  </p><pre>  ----- The following addresses had permanent fatal errors ----- &lt;heinzl@apolin.cz&gt; </pre> <pre>   (reason: 550 5.7.1 &lt;heinzl@apolin.cz&gt;: Recipient address rejected: sender blacklisted) </pre> <p><br>  </p><pre>  ----- Transcript of session follows ----- ... while talking to <a href=""http://wes1-mx1.wedos.net"" rel=""nofollow"">wes1-mx1.wedos.net</a>.: </pre> <p>&gt;&gt;&gt; DATA </p><p>&lt;&lt;&lt; 550 5.7.1 &lt;heinzl@apolin.cz&gt;: Recipient address rejected: sender blacklisted </p><p>550 5.1.1 &lt;heinzl@apolin.cz&gt;... User unknown &lt;&lt;&lt; 554 5.5.1 Error: no valid recipients </p>",other;,thunderbird,other,cs,,heinzl,https://support.mozilla.org/questions/1418644
1418645,2023-07-18 03:30:02 -0700,2023-07-18 03:44:02 -0700,import csv files as a list,<p>How do I import a list of CSV files directly to a Thunderbird mailing list? </p>,download-and-install_1;,thunderbird,download-install-and-migration,en-US,1591275;,chris147,https://support.mozilla.org/questions/1418645
1418646,2023-07-18 03:39:39 -0700,2023-07-18 07:42:52 -0700,Creare e caricare modelli su Thunderbird,"<p>Buongiorno, avrei la necessità di creare e, successivamente, caricare dei modelli di testo su Thunderbird. </p><p>Per la prima parte, ho visto che si può scrivere una mail come bozza e salvarla come modello, ma poi non riesco a capire dove me la salva. </p><p>In ogni caso, non ho trovato poi alcuna funzione che mi permetta di ""caricare"" il modello in un nuovo messaggio di testo. </p><p>Questo mi serve perché spesso devo mandare delle mail con un testo predefinito e non doverlo copiare tutte le volte da file esterni sarebbe più comodo. </p><p>Grazie </p>",other;,thunderbird,other,it,1591301;,s.barsotti90,https://support.mozilla.org/questions/1418646
1418647,2023-07-18 03:52:18 -0700,2023-07-18 07:44:12 -0700,AGGIORNAMENTO a Versione 115.0 e perdita di TUTTA L'ALBERATURA EMAIL,"<p>Buongirono, con l'aggiornamento in oggetto, alla riapertura del programma risulta PERDUTA tutta l'alberatura delle email precedente e l'intero archivio.  Come posso ritornare alla precedente versione, ma soprattutto come posso recuperare l'intero archivio + alberatura precedente. Grazie in antiicpo per il vs. aiuto ed interessamento. Tiberio R. Mail to:  info@florence<a href=""http://-rent-apartments.it"" rel=""nofollow"">-rent-apartments.it</a> </p>",download-and-install_1;,thunderbird,download-install-and-migration,it,1591302;,info9555,https://support.mozilla.org/questions/1418647
1418648,2023-07-18 04:52:29 -0700,2023-07-27 13:04:22 -0700,Why version 115 is not live in flatpak?,"<p>I am looking forward to have version 115 but flatpak package is not updated to version 115 instead, it shows old version 102.13.0. </p><p>When will the flatpak version will receive the latest release?  </p><p>Please let me know. </p><p>Regards! </p>",linux;download-and-install_1;flatpak;,thunderbird,download-install-and-migration,en-US,1591310;1593278;,realmzak,https://support.mozilla.org/questions/1418648
1418649,2023-07-18 04:53:54 -0700,2023-07-21 11:52:12 -0700,Email account does not send from my iphone and does not receive emails on my computer.,"<p>I set up thunderbird email account on my computer and my iphone.  I can only send and not receive emails on my computer account and I can only receive and not send from my phone account.  When I try to send emails from my phone the email bounces to my outbox where it sits and I get a message that says ""Cannot Send Mail The sender address was invalid"" I think something was off in the initial setup because this problem has persisted from the beginning however I cannot figure out how to fix it.  Need help please so that email sends and receives from either location: computer or iphone. </p>",download-and-install_1;notathunderbirdproblem;ionos;mailproviderproblem;,thunderbird,download-install-and-migration,en-US,1591333;1591497;1591499;1591628;1591750;1591773;1591787;1591808;1591810;1591811;1591815;1591829;1592015;1592040;1592045;,editor33,https://support.mozilla.org/questions/1418649
1418650,2023-07-18 04:55:36 -0700,2023-07-19 13:08:00 -0700,Order of menu bars mixed up,<p>The MAIN menu bar is displayed BELOW the contextual menu bar. </p><p>And there is no way to fix it. </p><p>I have tried EVERYTHING!!! </p><p>(see screenshot) </p>,customize;userchromecss;unsupporteduserchromecss;tb115;,thunderbird,customize-controls-options-and-add-ons,en-US,1591323;1591557;1591574;1591584;1591585;1591587;1591593;1591609;1591625;1591626;,santiago-berlin,https://support.mozilla.org/questions/1418650
1418651,2023-07-18 05:04:42 -0700,2023-07-18 05:30:31 -0700,Installed TB 115 over previous version rather than from new install,"<p>Hi I made a mistake. I allowed Norton Software Updater to run the TB 115 as an upgrade, rather than download and install  115 as a new install. It seems to be working fine and I like it but I am concerned that I may get future problems. I don't particularly want to save the profiles and re-install if it is unnecessary. Can you please give me your recommendations? Thanks P.S. I have a small number of errors and warnings in the Error Console, mostly from start-up but they mean nothing to me and there are no obvious issues. </p>",download-and-install_1;tb115;,thunderbird,download-install-and-migration,en-US,1591285;,bhuddart01,https://support.mozilla.org/questions/1418651
1418655,2023-07-18 05:41:49 -0700,2023-07-18 13:49:27 -0700,"Font so small can't read it with reading glasses, can't change it,  only answer is to get rid of thunderbird","<p>The font so small can't read it with reading glasses, I can't change it,  only answer I have is to get rid of thunderbird </p>",other;fonts;fontsproblem;,thunderbird,other,en-US,1591329;1591348;1591354;1591363;1591366;,pmosgm,https://support.mozilla.org/questions/1418655
1418656,2023-07-18 05:51:47 -0700,2023-07-18 08:24:48 -0700,Multiple email accounts and Address Book,"<p>Hi Forum Folke, </p><p>I have three different email accounts that I use in Tbird.  I had assumed that each account had a separate Address Book, but now that I'm migrating from one ISP to another (fiberoptic!), in preparing for the changeover, I realize that I seem to have only ONE address book that spans all three email accounts. </p><p>First: is this correct?  Only one Address Book for any number of email accounts?  And my main question: is there any way I can filter the Address Book by email account?  I'm losing one account that came with my old ISP; those are the emails I want to create an email list for so I can do one mass-mailing to everyone using that email address to let them know what the new address is, and that this account will be disappearing.   </p><p>I suppose I could just email everyone and put wording in there that 'IF you use such and such an account, it's going away and you need to use this address instead... but I have a number of vendor/business accounts, and they aren't going to care about that - - it's on ME to go to the account and change my email address.  I'm frankly not sure which ones use the going-away account, and which don't; I was counting on Tbird to show me which was which... but it doesn't.  Not as it stands at the moment, anyway. </p><p>Any ideas are very much appreciated; I'd rather avoid a mess because of this transfer! </p>",other;notathunderbirdproblem;,thunderbird,other,en-US,1591320;,kharrisma,https://support.mozilla.org/questions/1418656
1418658,2023-07-18 06:02:54 -0700,2023-07-18 06:02:54 -0700,Google calendar sign in problem,"<p>I am running Thunderbird 102 on Linux Mint Cinnamon 21.2. I have 16GB RAM, 500GB SSD, Intel Core i5-7200U CPU the problem is everytime I start Thunderbird the calendar asks me to provide my google account logon details. It used to remember this information. I can download and view new emails without having to provide logon credentials. I have tried: Logging into the calendar with different Google Account details (I have 3 email addresses) Restarting my computer Updating computer Updating Thunderbird (there are no newer updates available) Looking for an option in the calendar to remember my login but there doesnt appear to be a setting for it Removing Thunderbird and related profiles Changing to a different calendar (Open Google Calendar / Google Calendar Plugin). All to no avail. Any ideas anyone? </p><p>Regards, barneybloggs </p>",calendar;googlecalendar;tb102;,thunderbird,calendar,en-US,,barneybloggs,https://support.mozilla.org/questions/1418658
1418660,2023-07-18 06:47:57 -0700,2023-07-18 06:52:37 -0700,Thunderbird not recognizing login passwords,"<p>I have Thunderbird 68.12.1 on two PCs and when I open Thundberbird on each, it repeatedly asks me for passwords for all 6 of my IMAP email accounts, even though the passwords are correct.  None of the email accounts will log in, so I cant send or receive emails on either of my PC's.  It just started doing this this morning, and is happening on both PCs.  I have been using the same version Thunderbird to access these accounts for many years without a problem before today. </p><p>The error message I am getting is: ""Login to server <a href=""http://imap.dotster.com"" rel=""nofollow"">imap.dotster.com</a> with username xxxx@xxxx.com failed"" with 3 options ""Retry"" ""Enter New Password"" or ""Cancel"" </p><p>I can access the same IMAP email accounts using the same passwords using Aquamail on my Galaxy Phone without a problem.  So I know the issue is with Thunderbird logging into the email server, and not the passwords or email server. </p><p>Help would be greatly appreciated as I use my PCs to send receive emails more than my phone. </p>",other;notathunderbirdproblem;,thunderbird,other,en-US,1591292;,comz,https://support.mozilla.org/questions/1418660
1418664,2023-07-18 07:36:54 -0700,2023-07-18 09:31:02 -0700,Mi cliente de correo no recibe mails,"<p>Si alguien le pasa lo mismo, desde el webmail funciona ok pero en thunderbird no baja los correo </p>",fix-problems;needsinfo;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,es,1591330;,fpalacios,https://support.mozilla.org/questions/1418664
1418665,2023-07-18 07:50:36 -0700,2023-07-18 12:40:51 -0700,Hide message list header > how to unhide it ?,"<p>In thunderbird 115,  </p><p>I have clicked ""hide message list header""  and cannot find a way to show it again  </p><p>how do you unhide it&nbsp;? </p><p><a href=""https://support.mozilla.org/en-US/kb/getting-started-thunderbird-main-window-supernova#w_4-message-list-header"" rel=""nofollow"">https://support.mozilla.org/en-US/kb/getting-started-thunderbird-main-window-supernova#w_4-message-list-header</a> </p>",fix-problems;tb115;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1591321;1591356;1591357;,remi.sharrock,https://support.mozilla.org/questions/1418665
1418667,2023-07-18 08:03:14 -0700,2023-07-18 08:36:27 -0700,"""rispondi""","<p>Salve, quando rispondo ad una mail, non vedo poi la mia risposta; la trovo sulla posta inviata; questo non mi permette di controllare facilmente, le varie comunicazioni intercorse con il mittente ma devo andare a ricercarle nella posta inviata perdendo molto tempo , anche perché sono in ordine cronologico e se ho spedito ieri o prima una risposta ad un mittente devo ricordarmi quando l'ho spedita, situazione praticamente difficile da gestire. Cosa sbaglio, esiste qualche parametro che mi permetta di vedere la mail ricevuta e tutti i RISPONDI a seguito sulla stessa mail? Attendo risposta e ringrazio Massimo </p>",other;threading;,thunderbird,other,it,1591324;,divermax,https://support.mozilla.org/questions/1418667
1418671,2023-07-18 08:44:35 -0700,2023-07-18 08:44:35 -0700,Filters with multiple accounts,"<p>I've been using Thunderbird for many years with two email accounts. I had them set to share an inbox, by having both accounts, plus the Local account, point to the same Local Directory on the Server Settings Page.  </p><p>Until recently both of these accounts, while having distinct email addresses and distinct outbound mail servers, shared a single incoming mail server. I had it configured on both. </p><p>Normally I have focus set to the Local Inbox. I could use the global Get Messages button and it would fetch my mail.  </p><p>Recently I reconfigured the mail servers. So now each account has its own incoming and outgoing servers. </p><p>Now, when I use the Get Messages button it only downloads from the first account. To explicitly download from the second account I must use the Get Messages popup on that account. Not ideal! After some searching I find that the global Get Messages only accesses the currently active account. But since I typically have the Local account active it must then just use the first non-local account. I want it to do them all. </p><p>I was looking for a solution. a discussion: ""Unify your POP email accounts with a global inbox"".  I also find in Server Settings/Advanced: ""When downloading from this account's server, use the following folder to store new messages / Inbox for different account"".  </p><p>These both seem to accomplish the same thing I'm currently doing differently. Will either or both of these get the effect I'm looking for?  </p><p>I'm concerned about how any such change will affect which filters will be run. I have had separate, but identical, filters defined for each account, and also for the Local Account. (I don't know if the ones on the Local Account ever run.) Not ideal, but its what I got to work at the time I set it up. It would be ideal if I only had to maintain one set of filters. </p><p>I'm reluctant to start experimenting without first having a good idea what will happen because my email is very important to me. </p>",customize;troubleshootingdetailsmissing;,thunderbird,customize-controls-options-and-add-ons,en-US,,pkyzivat,https://support.mozilla.org/questions/1418671
1418674,2023-07-18 09:09:39 -0700,2023-07-25 04:13:08 -0700,Can't send emails.,"<p>I can't send emails from my PC. ""Paul"" suggested that I find which is my e-mail service provider. My service provider is Telia. I hope this helps as I have been unable to send emails for a week. </p>",fix-problems;notathunderbirdproblem;telia;teliaproblem;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1591334;1591759;1591760;1591839;1591865;1591984;1591988;1592673;1592695;,Jamesrsamec41,https://support.mozilla.org/questions/1418674
1418676,2023-07-18 09:15:19 -0700,2023-07-18 09:15:19 -0700,Cannot send emails.,"<p>I've checked the forum suggested settings. I keep getting this error and I don't know what I'm missing. Please advise. Screen shot.  <a href=""https://app.screencast.com/qO4YTkEhvzaYL"" rel=""nofollow"">https://app.screencast.com/qO4YTkEhvzaYL</a> </p>",fix-problems;office365;comcast;msoauth;cannotsendemails;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,FBolwell,https://support.mozilla.org/questions/1418676
1418678,2023-07-18 09:23:58 -0700,2023-07-18 09:23:58 -0700,Folder Tabs Not Working,"<p>I like to keep three folder tabs open all the time.  Since the recent UI update, I can't seem to get more than one folder open at a time.  How do I restore the ability to show tabs? </p>",customize;troubleshootingdetailsmissing;,thunderbird,customize-controls-options-and-add-ons,en-US,,BillTreloar,https://support.mozilla.org/questions/1418678
1418679,2023-07-18 09:33:17 -0700,2023-07-18 20:12:21 -0700,Filters page does not open,"<p>TB 115 </p><p>Tools&gt;Filters does not open if I am in a unfied folder eg Unified Inbox.  If I move to an inbox for a specific account Filters will open.  If I re-install TB or run troubleshooter and am in Unfied Inbox, Tools&gt;Filters will open one time and will not open after that unless I move to the inbox for an individual account.   </p><p>Can this be how v115 is supposed to work?  I never had problems opening Filters when I was in the Unified Inbox in previous versions. </p>",customize;tb115;filters;,thunderbird,customize-controls-options-and-add-ons,en-US,1591458;,2714portland,https://support.mozilla.org/questions/1418679
1418684,2023-07-18 10:08:13 -0700,2023-07-27 10:05:14 -0700,having trouble authenticating an email account on thunderbird - worked ok now not,<p>my outlook account email on thunderbird needs authentication - used to be able to input credentials but not now.  page blank and then disappears. </p>,privacy-and-security_1;outlook;msoauth;probablynotathunderbirdproblem;,thunderbird,privacy-and-security-settings,en-US,1592861;1593234;,kadak,https://support.mozilla.org/questions/1418684
1418690,2023-07-18 10:47:05 -0700,2023-07-25 22:06:20 -0700,Connection to outlook.office365.com server timed out.,"<p>Hi, Started timing out connecting to my Microsoft email yesterday.  Using TB 102.13.0 (64-bit).  Is this a known issue?  Is there a fix? Thanks. </p>",fix-problems;needsinfo;outlook;troubleshootingdetailsmissing;msoauth;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1592859;,jaybnewell,https://support.mozilla.org/questions/1418690
1418693,2023-07-18 10:57:50 -0700,2023-07-27 09:54:56 -0700,Duplicates in TB 115 on IMAP accounts in both the inbox and sent folder,"<p>I'm having an issue that's related to 115 as I didn't have this problem on 102.  This is also not related to gmail, <a href=""http://live.com"" rel=""nofollow"">live.com</a>, icloud or other exchange accounts, only my IMAP accounts are having this problem.  I have it set to a unified folder and I display both sent and inbox in the thread.  Some of the items in the inbox show twice and some, if not most of the items in the sent folder on the thread show twice as well. </p>",other;troubleshootingdetailsmissing;tb115;duplicateemails;,thunderbird,other,en-US,1591359;1592083;1592563;1592858;1593233;,chunnel,https://support.mozilla.org/questions/1418693
1418694,2023-07-18 11:07:29 -0700,2023-07-18 11:07:29 -0700,printing emails shows only address info on entire 1st page,"<p>Since update this week, printing emails shows only address info on entire 1st page...all body content pushed to 2nd page. This is new occurrence since update.  An email of multiple pages where we might only wish to print the 1st page now take a minimum of 2 pages.  HP printer, Win10.  All help appreciated. </p>",other;printing;troubleshootingdetailsmissing;probablynotathunderbirdproblem;hp;,thunderbird,other,en-US,,SmithOBrien,https://support.mozilla.org/questions/1418694
1418696,2023-07-18 11:15:48 -0700,2023-07-18 11:15:48 -0700,Why do I keep getting this message when I try to get mail?  The account krazgeo@comcast.net is being processed. Please wait until processing is complete to get messages.,"<p>I have been getting this message for months when I try to download messages.  Once in a while I can get it to go away, but I have no idea what it means.  Sometimes it blocks my downloading for weeks.  What does it mean and why am I getting it, and how do I get rid of it permanently? </p>",fix-problems;comcast;probablynotathunderbirdproblem;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,krazgeo,https://support.mozilla.org/questions/1418696
1418698,2023-07-18 11:35:03 -0700,2023-07-26 04:20:29 -0700,Cannot adjust height of the reading pane v115,"<p>Hi, </p><p>My reading pane on v115 will only adjust downwards but I would like to adjust it upwards as was possible in previous versions. </p><p>Just to confirm what I mean, it will only go down, so making the reading pane smaller (or disapppear) and the thread pane larger. </p><p>I would like to make it go the opposite way, upwards to make the thread pane smaller.  </p><p>Is there some code, css etc that can make it happen correctly? </p>",customize;troubleshootingdetailsmissing;tb115;messagelistpane;probablynotathunderbirdproblem;,thunderbird,customize-controls-options-and-add-ons,en-US,1591358;1591495;1592856;1592905;,lafargeotte,https://support.mozilla.org/questions/1418698
1418699,2023-07-18 11:54:10 -0700,2023-07-18 11:54:10 -0700,115 scales the UI wrong in Wayland,"<p>I just upgraded to 115 and now Thunderbird is not usable any more. I have a HiDPI 4K screen, KDE Plasma and Wayland. Everything in Thunderbird is HUGE! It cannot be used. All other apps, including Firefox scales right, without issues. What can I do? </p><p>Operating System: EndeavourOS  KDE Plasma Version: 5.27.6 KDE Frameworks Version: 5.108.0 Qt Version: 5.15.10 Kernel Version: 6.4.3-arch1-2 (64-bit) Graphics Platform: Wayland Processors: 8 × Intel® Core™ i7-10510U CPU @ 1.80GHz Memory: 15,3 GiB of RAM Graphics Processor: Mesa Intel® UHD Graphics Manufacturer: Dell Inc. Product Name: XPS 13 7390 </p>",linux;fix-problems;kde;wayland;tb115;kdeplasma;kdeplasma5;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,kari12,https://support.mozilla.org/questions/1418699
1418701,2023-07-18 12:00:52 -0700,2023-07-18 12:00:52 -0700,Thunderbird filters stopped running automatically,"<p>I have about 60 filters defined in Thunderbird, to move received emails to particular folders.  Up until a few days ago, they worked fine, running automatically at startup or when new emails were received.  But now they don't run automatically . I can run them manually and they work fine. </p><p>Any ideas what might cause that, or what I can do to fix or further troubleshoot? I have version 102.13.0 installed on Windows 10. </p><p>Thanks. </p>",customize;tb102;filters;,thunderbird,customize-controls-options-and-add-ons,en-US,,rodak99,https://support.mozilla.org/questions/1418701
1418702,2023-07-18 12:04:51 -0700,2023-07-18 12:04:51 -0700,Master folder disappeared,"<p>One minute all e-mails from all accounts were there and the next, the main/default emails were all gone.  There are no archived e-mails, there are no sent e-mails in the main sent box and no sub-folders any more - nothing.  Even the account name has changed from RIMA International to the e-mail rima@rima.net.  Even the e-mail server was impacted because I tried to send an e-mail and it won't send.  What happened?  Where is everything?  Why would it just all disappear and is there a way to get it back? </p>",other;dataloss;rima;rima-international;rimanet;,thunderbird,other,en-US,,mary100661,https://support.mozilla.org/questions/1418702
1418704,2023-07-18 12:29:56 -0700,2023-07-18 12:29:56 -0700,i need help with thunderbird. my inbox is full to people trying to email me,<p>I need tech support. my inbox on thunderbird says inbox full on people emailing me </p>,other;,thunderbird,other,en-US,,kentelston49,https://support.mozilla.org/questions/1418704
1418706,2023-07-18 12:48:27 -0700,2023-07-26 09:34:55 -0700,Thunderbird Supernova - Blank Search results.,"<p>Just was updated to Thunderbird Supernova.  Now when I perform a search with the unified toolbar I get a list of results, but anytime I select one of the results a new tab is open with a Blank message. </p><p>I've re-indexed my emails as per&nbsp;: <a href=""https://support.mozilla.org/en-US/kb/rebuilding-global-database"" rel=""nofollow"">https://support.mozilla.org/en-US/kb/rebuilding-global-database</a> but that hasn't helped. </p><p>Anyone else having this problem and found a solution?  The only work around I have so far is to use the Ctrl-Shift-F which works, but is a little slower. </p><p>Thanks, Robert </p>",other;add-ons;search;troubleshootingdetailsmissing;add-onsproblem;tbunified;tb115;notathunderbirdproblem;unifiedtoolbar;cardbookproblem;cardbook;,thunderbird,other,en-US,1591739;1591747;1592854;1592918;1592971;,rs41,https://support.mozilla.org/questions/1418706
1418707,2023-07-18 12:52:17 -0700,2023-07-18 13:56:04 -0700,create a .pst file backup in thunderbird,<p>I need to create a .pst file back up of my thunderbird emails. How do I do this? </p>,download-and-install_1;outlook;pst;,thunderbird,download-install-and-migration,en-US,1591377;,jane39,https://support.mozilla.org/questions/1418707
1418709,2023-07-18 13:02:25 -0700,2023-07-18 13:53:28 -0700,Additional email account,<p>I have a new employee and I am trying to create an email account for them </p>,other;,thunderbird,other,en-US,1591373;,joel67,https://support.mozilla.org/questions/1418709
1418710,2023-07-18 13:08:12 -0700,2023-07-18 13:08:12 -0700,Calendar Sunday start,"<p>Greetings - since using T-bird calendar for several years now, there is a recurring bug that is most annoying. On a regular basis, the calendar preferences reset to Monday start which has created some meeting/scheduling issues. Please fix this. </p>",calendar;,thunderbird,calendar,en-US,,mecolomb,https://support.mozilla.org/questions/1418710
1418712,2023-07-18 13:31:04 -0700,2023-07-18 13:31:04 -0700,Junk control,"<p>How many times must we click on JUNK before the dang message goes to Junk automatically? I have some junk mail that comes back repeatedly daily/weekly that is the same message. I've marked it junk each time. Made sure it was in the ""junk folder"" and deleted it from that folder. As well as deleting it from the inbox - as junk. i.e. Mark it junk and then delete it. i.e. I've tried many different times using different methods, but the junk message keeps coming back. Time after time. Again and again. I think I read somewhere that it takes 1,000 times. Is that true? Also, I've tried creating a folder to send them to junk ""before the inbox"". And that only works sometimes. I get too many junk per day. And this is tedious going to each message to mark it junk. </p>",other;junk;,thunderbird,other,en-US,,pennsynut1,https://support.mozilla.org/questions/1418712
1418713,2023-07-18 13:37:16 -0700,2023-07-20 13:12:39 -0700,Import of profiles fails,"<p>I have cleaned and re-cleaned existing Thunderbird installation; export still creates a 2.7GB file which import fails with.  HOW DO I MIGRATE MY PROFILE? (Firefox migrate was smooth as butter) I have used Thunderbird for 10 years, but am ready to switch to a different mail client if I can't get it migrated. PLEASE HELP! </p>",download-and-install_1;import;notathunderbirdproblem;,thunderbird,download-install-and-migration,en-US,1591365;1591378;1591380;1591388;1591517;1591583;1591599;1591605;1591850;1591854;,wllarsen,https://support.mozilla.org/questions/1418713
1418715,2023-07-18 13:48:06 -0700,2023-07-18 13:51:46 -0700,Can't change background color in Thunderbird v115,"<p>I just installed Thunderbird version 115, and it's a mess. When I attempt to write a message, the background color is black, making it almost impossible for me to read what I am typing. I've tried changing it through Settings/Composition/HTML Style, but that didn't work. I selected text color Black and background color white, but if I left the Sending Format as automatic, my new written messages still have black text on a black background. If I also change the Sending Format to Only HTML, then my new written messages have white text on a black background -- the exact OPPOSITE of what I have selected. (And yes, I have checked repeatedly. I have selected black text on a white background.) I'm running Windows 11 Home. I'd greatly appreciate any ideas on how to fix the colors of my messages. Thanks! </p>",customize;tb115;probablynotathunderbirdproblem;,thunderbird,customize-controls-options-and-add-ons,en-US,1591371;,pr_info,https://support.mozilla.org/questions/1418715
1418716,2023-07-18 14:06:04 -0700,2023-07-20 23:45:24 -0700,Using Thunderbird eMail On Two Computers,"<p>I'm sorry if this topic has already been answered.....and I know it has.....but I have been reading and trying things for almost 3 hours.....I need help!!! I have at work the Thunderbird eMail that goes through a different server. I followed the directions and copied the ""Moving Thunderbird Data to a New Computer"" to a flash drive.   I used that and have all the files that were on it, now on my at home computer. It appears that everything is good up to that point. I even get the window that shows that Thunderbird recognized my other server's setup, however when I choose ""OK"" it gives me an error message that it is already on the server. I can see the Thunderbird email system on my home computer. But I can't get it to show any of the emails that I know are there from my work computer and I can't get it to download. I'm not sure if I have been clear enough, but I hope either someone can help me with what I have provided--or provide me with directions on how to do the install--EASY directions--because I'm unable to follow what I have found so far. And a reminder--I do still have all the files that I copied to the flash drive--so I could start all over again, and it would not be a problem. THANKS SO MUCH IN ADVANCE!!! </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1591940;,jsjackson1,https://support.mozilla.org/questions/1418716
1418719,2023-07-18 14:47:23 -0700,2023-07-18 14:47:23 -0700,Password Used Setting Up an Account,"<p>When setting up an new account in Thunderbird, a password is required after entering the email address.  How is that password used?  One can infer that it is used in the last step after validating the domain's POP3 and SMTP port and connection verification values.  What is it validated against?  Does it require that the mail servers at the named domain have the account set up with a password? </p><p>I'm having trouble setting up accounts with addresses established at the <a href=""http://Fastmail.com"" rel=""nofollow"">Fastmail.com</a> domain.  I need the answer in order to clarify the problem with Fastmail. </p><p>TIA </p>",other;fastmail;,thunderbird,other,en-US,,rabbithutch1,https://support.mozilla.org/questions/1418719
1418722,2023-07-18 14:59:23 -0700,2023-07-18 18:35:51 -0700,Thunderbird-For 2 days now I don't receive new mail.,"<p>Using IMAP to <a href=""http://outlook.office365.com"" rel=""nofollow"">outlook.office365.com</a> and I've stopped getting new mail. I can send mail but not receive. It just times out after a couple of minutes. Any help is appreciated. Settings match microsoft's server names etc. Steve </p>",fix-problems;msoauth;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1591400;1591413;1591424;1591427;1591428;1591434;,stevelortie,https://support.mozilla.org/questions/1418722
1418724,2023-07-18 15:52:07 -0700,2023-07-20 04:27:54 -0700,yellow asterisk om the right on  income   mail messages,<p>how do  i stop the yellow asterisks from appearing on n messages </p>,other;,thunderbird,other,en-US,1591729;,mdm54,https://support.mozilla.org/questions/1418724
1418725,2023-07-18 15:53:52 -0700,2023-07-20 04:30:30 -0700,How do I remove the  yellow stars / new message starburst,<p>maybe  i mea  yellow stats what ever hey are called how do  I remove them </p>,other;,thunderbird,other,en-US,1591733;,mdm54,https://support.mozilla.org/questions/1418725
1418727,2023-07-18 15:55:31 -0700,2023-07-18 15:55:31 -0700,No way to navigate to downloads from unsupported system.,"<p>I'm trying to download the install file, but I'm on a chromebook, so all the would-be links just say ""Your system doesn't meet the requirements to run Thunderbird."" </p><p>When this happens I would usually expect to see a link to somewhere like ""<a href=""https://www.thunderbird.net/en-US/thunderbird/all/"" rel=""nofollow"">https://www.thunderbird.net/en-US/thunderbird/all/</a>"", but I don't see any link like this. </p><p>I was able to find that URL hunting through the archived questions, so I was able to download it, but (IMHO) there should be a way from that page/menu/whatever to get to *all* the downloads without your browser/client having to be verified, especially for folks trying to get links and urls for things like packaging and remote installations. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,,jon.glick,https://support.mozilla.org/questions/1418727
1418733,2023-07-18 18:38:21 -0700,2023-07-31 21:01:14 -0700,outlook.com (not hotmail as initially reported) authentication window keeps showing up <-- FIXED by changing back to password auth from oauth,"<p>Hi, </p><p>I updated Thunderbird to the latest 115 version this morning, and a strange <a href=""http://microsoftonline.com"" rel=""nofollow"">microsoftonline.com</a> authentication pop up has been showing up since then every time Thunderbird checks if there's new email from <a href=""http://hotmail.com"" rel=""nofollow"">hotmail.com</a>. How do I get rid of this pop up window? </p><p>Thanks, Tang </p>",fix-problems;hotmail;outlook;tb115;msoauth;probablynotathunderbirdproblem;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1591738;1591790;,tanghonglai,https://support.mozilla.org/questions/1418733
1418738,2023-07-18 20:33:20 -0700,2023-07-18 20:33:20 -0700,lightning calendar print problems,"<p>Two problems have been encountered. Multiple Google calendars are involved. Display works correctly, but: 1. Not all (Google) calendars show on the print. 2. For those calendars that show up, the items show up in their colors on the display, but not on the print. </p><p>I normally use the normal release (currently TB 102.13.0), but have also upgraded to 115.0 with the same results. </p>",calendar;tb102;,thunderbird,calendar,en-US,,dougschuess1,https://support.mozilla.org/questions/1418738
1418743,2023-07-18 22:07:03 -0700,2023-07-19 05:05:14 -0700,Thunderbird Coder needed - to turn active account blocked by lost server to local account,"<p>I have two mail accounts in Thunderbird that have permanently lost connection to their respective servers. I need to create permanent accessible offline archives of these emails. </p><p>Thunderbird cannot archive emails when the server connection is lost. I've tried a plugin export addin, doesn't work. The emails are there on my computer. But I can't access them through my normal profile. </p><p>Looking for someone who knows and can modify the basic behaviour of Thunderbird. The task is to modify those two accounts so that Thunderbird profile sees them as a local folder not a standard 'live' mailbox (where it constantly attempts to connect to server and won't allow access to the emails held offline). </p><p>The folders are there on my hard drive, but something needs to be done to the profile to recognise them as local folders rather than live accounts. i.e. working like a PST file in Outlook. </p><p>Happy to pay consultancy if this needs bespoke coding. </p>",other;,thunderbird,other,en-US,1591504;,charles119,https://support.mozilla.org/questions/1418743
1418749,2023-07-19 00:35:21 -0700,2023-08-01 01:36:38 -0700,How to keep unified folder (e.g. inbox) visible in favorites after restarting of the TB?,"<p>After TB 115 update (maybe sooner) it became possible to put unified folder into favorites. It works quite well that it until restarting the client.   </p><p><strong>Issue:</strong> After restarting the TB unified folder stays marked as favorite but hides in favorite list.  To ""unhide"" the unified folder under favorite folder list I have to uncheck favorite &gt; check favorite on that specific folder.   </p><p><strong>Conceit question</strong> <strong>How do i keep unified folder visible under favorite list after restarting the Thunderbird 115&nbsp;?  </strong>  </p><p>I'm open to use plugin but i would prefer fixing the already implemented feature. </p>",fix-problems;tb115;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1594215;1594252;,spamovac,https://support.mozilla.org/questions/1418749
1418750,2023-07-19 00:54:20 -0700,2023-07-19 05:17:56 -0700,Thunderbird 115 folder pane colours,"<p>Does anyone know how to change the folderpane colours in 115. I use a userChrome.css, which no longer works in 115, as I beleive the commands have changed. </p><p>This is what I use currently, but have no idea what changed need to be made to make it work in 115. Any help would be appreciated. </p><p><br> @namespace url(""<a href=""http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul"" rel=""nofollow"">http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul</a>"");  </p><p>/* set default namespace to XUL */ </p><p><br> treechildren::-moz-tree-row {margin-bottom: -3px&nbsp;!important;} treechildren::-moz-tree-row(hover), treechildren::-moz-tree-row(selected) {margin-bottom: -2px&nbsp;!important;} </p><p>/**/ </p><pre>   #folderTree &gt; treechildren::-moz-tree-cell-text(folderNameCol, newMessages-true) {      font-weight: bold&nbsp;!important;      color: Black&nbsp;!important;    }    #folderTree &gt; treechildren::-moz-tree-cell-text(folderNameCol, newMessages-true, selected) {      font-weight: bold&nbsp;!important;      color: Black&nbsp;!important;    }    #folderTree &gt; treechildren::-moz-tree-cell-text(folderNameCol, hasUnreadMessages-true) {      font-weight: bold&nbsp;!important;      color: Black&nbsp;!important;    }    #folderTree &gt; treechildren::-moz-tree-cell-text(folderNameCol, hasUnreadMessages-true, selected) {      font-weight: bold&nbsp;!important;      color: Black&nbsp;!important;    }    #folderTree &gt; treechildren::-moz-tree-cell-text(folderNameCol, closed, subfoldersHaveUnreadMessages-true) {      font-weight: bold&nbsp;!important;      color: Black&nbsp;!important;    }    #folderTree &gt; treechildren::-moz-tree-cell-text(folderNameCol, closed, subfoldersHaveUnreadMessages-true, selected) {      font-weight: bold&nbsp;!important;      color: Black&nbsp;!important;    }    #folderTree &gt; treechildren::-moz-tree-cell-text(folderNameCol, closed, newMessages-true),    #folderTree &gt; treechildren::-moz-tree-cell-text(folderNameCol, newMessages-true),    #folderTree &gt; treechildren::-moz-tree-cell-text(folderNameCol, specialFolder-Inbox, newMessages-true) {      font-weight: bold&nbsp;!important;      color: Black&nbsp;!important;    }    #folderTree &gt; treechildren::-moz-tree-cell-text(folderNameCol, closed, newMessages-true, selected),    #folderTree &gt; treechildren::-moz-tree-cell-text(folderNameCol, newMessages-true, selected),    #folderTree &gt; treechildren::-moz-tree-cell-text(folderNameCol, specialFolder-Inbox, newMessages-true, selected) {      font-weight: bold&nbsp;!important;      color: Black&nbsp;!important;    } </pre> <p>/**/'''''''<em><strong></strong></em> </p>",customize;unsupported;userchromecss;unsupporteduserchromecss;tb115;,thunderbird,customize-controls-options-and-add-ons,en-US,1591507;1591509;,mrm.one,https://support.mozilla.org/questions/1418750
1418751,2023-07-19 00:54:49 -0700,2023-07-19 06:38:27 -0700,passagio a TH 115 e perdita di indirizzi,"<p>Stamattina sono passato a Thunderbird 115 e, di colpo, non vedo più, nella cartella ""posta in arrivo"" i 2 inidirizzi di posta POP3 che avevo prima, ma solo quelli IMAP.  Solo nel cestino si vede uno dei due indirizzi scomparsi. Aggiungo che, se provo a scrivere un nuovo messaggio, ho la possibilità di usare tutti gli indirizzi. Qualcuno mi può cortesemente aiutare per fare in modo che tutto si veda in modo corretto? </p>",download-and-install_1;,thunderbird,download-install-and-migration,it,1591475;1591477;1591483;,francesco19,https://support.mozilla.org/questions/1418751
1418752,2023-07-19 01:08:12 -0700,2023-08-01 09:42:43 -0700,Place / configure TB 115's main window's menu bar ABOVE the button toolbar,"<p>Hi, In TB 102 the menu toolbar was still above the button toolbar, if I am not mistaken.  In TB 115 this seems to have changed... I could not find a way to customize it back as it was. Pointers anyone&nbsp;?  Thank you. </p>",customize;unsupported;userchromecss;unsupporteduserchromecss;tb115;,thunderbird,customize-controls-options-and-add-ons,en-US,1591505;1591712;1591717;1591751;1591756;1593365;1594289;1594292;1594322;,Cbhihe,https://support.mozilla.org/questions/1418752
1418753,2023-07-19 01:13:33 -0700,2023-07-19 01:13:33 -0700,Cannot Find Email Content but Can See Them There,"<p>I have a problem with Thunderbird Mail.  I can search for emails and they show that they are there, but when I click on them, there's not content.  I have done the fix using 'repair' mail boxes and that didn't work.  I've also gone in and deleted the mfs files on my C drive, still doesn't work.  I've deleted the programme and reinstalled, still doesn't work.  Any clues as I can't access email conent.  Any help would be greatly appreciated.  Thanking you/anyone in advance. </p>",other;troubleshootingdetailsmissing;,thunderbird,other,en-US,,jwhite5,https://support.mozilla.org/questions/1418753
1418756,2023-07-19 02:09:04 -0700,2023-07-31 20:43:46 -0700,Thunderbird dont work with gmail account,"<p>for about a month now I have not been able to download mail on Thunderbird for the Gmail account Configuration: <a href=""http://imap.gmail.com"" rel=""nofollow"">imap.gmail.com</a> port 993 SSL/TLS Oauth2 I have double authentication, the confirmation request appears on my smartphone, I confirm, insert the password on Thunderbird, accept the conditions and get the error. I also tried to change the password (on Firefox and Chrome I log in regularly, on smartphones too), with Thunderbird 102.13.0 32 bit on windows 11 no.... Below are the screenshots </p>",other;needsinfo;gmail;troubleshootingdetailsmissing;tb102;,thunderbird,other,en-US,1594210;,direttore1,https://support.mozilla.org/questions/1418756
1418757,2023-07-19 02:09:18 -0700,2023-07-31 20:38:38 -0700,Threaded view does not display most recent messages when clicking the thread when using Card View,"<p>With ""Unread Messages"" filter and ""Order By -&gt; Group By Thread"" both enabled, the threaded message view does not display the most recent message in Inbox. When a new reply arrives to the already displayed thread, it is hidden underneath the packed mail thread in message list and the user is unaware of having a more recent reply already available there. After clicking another mail thread and then back again, the most recent reply is still not shown in the message preview sub-window. </p><p>I am using the new default ""card"" view with Thunderbird 115. </p>",customize;tb115;messagelistpane;cardview;,thunderbird,customize-controls-options-and-add-ons,en-US,1591493;,lukaschmela,https://support.mozilla.org/questions/1418757
1418759,2023-07-19 02:32:56 -0700,2023-07-19 02:32:56 -0700,Indbakke bliver sendt til papirkurv,"<p>Hej jeg modtager 20 sparm mail om dagen, og jeg prøver at få slettet dem inde de kommer til min indbakke, jeg ved ikke hvad jeg har gjort, men nu går alt i min indbakken direkte i papirkurv, hvor skal jeg klikke så de mail jeg skal bruge bliver i indbakken. </p><p>Mvh Michael Rundstrøm </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,,rundstrom,https://support.mozilla.org/questions/1418759
1418762,2023-07-19 03:03:17 -0700,2023-07-19 03:03:17 -0700,Printing Issue with latest update,"<p>After installing the latest version, when I print an email with more than one pages, the first page is blank after the From/To/Subject info. The rest of the mail continues in the second page. How can i fix that? Thank you in advance </p>",fix-problems;printing;troubleshootingdetailsmissing;tb115;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,am38,https://support.mozilla.org/questions/1418762
1418766,2023-07-19 03:31:18 -0700,2023-07-19 12:48:08 -0700,Why does my computer open a new tab when I click on a e-mail to open it?,<p>Answer my subject line. </p>,fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1591615;,493mike,https://support.mozilla.org/questions/1418766
1418768,2023-07-19 03:47:25 -0700,2023-07-24 21:28:09 -0700,Carpetas unificadas versión 115,"<p>He actualizado a la versión 115 y las carpetas unificadas no funcionan correctamente. El problema mayor es con la <em>bandeja de entrad</em>a, me aparece vacía y sin la posibilidad de desplegarla para ver las bandejas de entradas de todas las cuentas de manera independiente. Lo mismo me pasa con la de <em>correo no deseado</em> y <em>papelera</em>. Y en una de las cuentas, la carpeta Archives tampoco aparece en las unificadas sino que aparece como una carpeta normal dentro de la cuenta. Este problema, al menos en mi caso, hace inútil la vista de carpetas unificadas. He probado a arrancar en modo seguro por si algún complemento anterior pudiera estar influyendo, peor el comportamiento ha seguido siendo el mismo. Si alguien tiene alguna idea de que puede pasar, se agradecería la ayuda. Saludos. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,es,1592662;,Hector.D.Rguez,https://support.mozilla.org/questions/1418768
1418770,2023-07-19 04:31:18 -0700,2023-07-19 04:31:18 -0700,Thunderbird Email and Printing,<p>Thunderbird has suddenly decided that it will split the header and sender information of an email from the text message which means that if I try to print the whole message the header and sender information appears on the first page and the rest of the body of the text is on the following pages even if the message is only one page long. </p><p>The message appears correctly when I view it it's only when I go into Print Preview that the separation shows and even if I reduce the margins or remove the header it still splits the first page.  The Config Editor appears to be correct in terms of the height and width of the paper being A4. </p><p>I'm not sure but I think the system was upgraded recently as this problem only started this week. </p><p>Can anyone help me? </p>,other;printing;troubleshootingdetailsmissing;,thunderbird,other,en-US,,post419,https://support.mozilla.org/questions/1418770
1418772,2023-07-19 04:50:14 -0700,2023-07-27 14:55:09 -0700,Links in signature,<p>Hi! </p><p>How can I add a hiperlink / link with my Private Policy and Cookies to my signature? </p><p>Please send me an instruction.  </p><p>Attention! - I don't want to link in create message. I wanto link to the file in my signature. </p><p>Thanks </p>,privacy-and-security_1;troubleshootingdetailsmissing;signature;,thunderbird,privacy-and-security-settings,en-US,1591588;1593306;,biuro299,https://support.mozilla.org/questions/1418772
1418775,2023-07-19 05:54:46 -0700,2023-07-22 01:56:00 -0700,My Thunderbird often pauses and stops working.,<p>I have several files in my email account.  It seems that they keep loading everytime I log in.  It takes a long time.  What do you suggest? </p>,fix-problems;troubleshootingdetailsmissing;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1591519;1592125;,lico44,https://support.mozilla.org/questions/1418775
1418777,2023-07-19 06:21:56 -0700,2023-07-19 06:21:56 -0700,free busy calendar,"<p>Hello, </p><p>I am used to make events in my calendar and mark them as free or busy.  Free events are for example, school vacations of my child or if the car is in the repair shop.  It is important to differentiate. Otherwise other people cannot invite me to appointments on these days and also my appointment booking tool won't work.  </p><p>I couldn't find something to manage that in Thunderbird.  Even Outlook, Apple Calendar, my Iphone and <a href=""http://mailbox.org"" rel=""nofollow"">mailbox.org</a> which works with caldav can do this and differentiate between free and busy. </p><p><br> Best Regards, Silvia </p>",calendar;troubleshootingdetailsmissing;,thunderbird,calendar,en-US,,Calendula_,https://support.mozilla.org/questions/1418777
1418785,2023-07-19 07:37:17 -0700,2023-07-19 10:05:42 -0700,Thunderbird 115.0 Remove duplicate messages,<p>Knows anybody if exists a “Remove duplicate messages”” add-on compatible with Tunderbird 115.0 (Windows11)? </p>,customize;add-ons;add-onsproblem;tb115;notathunderbirdproblem;removedupes;remove-duplicate-messages;,thunderbird,customize-controls-options-and-add-ons,en-US,1591554;,tihanyikatalin50,https://support.mozilla.org/questions/1418785
1418788,2023-07-19 08:01:32 -0700,2023-07-26 13:48:14 -0700,thunderbird settngs,<p>GO DADDY put my email on Office 365.  I cannot set up up on thunderbird.  Any suggestions? </p>,customize;needsinfo;troubleshootingdetailsmissing;godaddy;msoauth;,thunderbird,customize-controls-options-and-add-ons,en-US,1593042;,amertel,https://support.mozilla.org/questions/1418788
1418791,2023-07-19 08:37:29 -0700,2023-07-19 08:37:29 -0700,emails missing from my inbox,"<p>My email account linked to my website has had all the messages moved from the inbox to the trash folder.  How can I stop this from happending?  I have tried moving them back into the inbox, but they are still in the trash folder. </p>",other;,thunderbird,other,en-US,,elaine.cater31,https://support.mozilla.org/questions/1418791
1418793,2023-07-19 08:44:04 -0700,2023-07-31 13:42:19 -0700,Archives in most accounts missing!!!,<p>Hi; I noticed today that many years of archived emails have disappeared in all but 1 account(yahoo). The only years still there are 2020 and 2021 in 5 different accounts.  5 yrs in 1 account and complete 24 yrs in yahoo account. These accounts archives that disappeared are not stored on the mail server but locally. What has happened??? Can I get them back? How do I stop this from happening? </p>,other;dataloss;troubleshootingdetailsmissing;tb115;betterbird;bug184637;fixedtb1151;,thunderbird,other,en-US,1593034;1593039;1593067;1593178;1593353;1594147;,newdino,https://support.mozilla.org/questions/1418793
1418795,2023-07-19 09:10:15 -0700,2023-07-19 09:10:15 -0700,Thunderbird email glitch,"<p>I'm using Earthlink for my email, sending to Thunderbird. Suddenly yesterday incoming mail is no longer being sent to my Tbird inbox, and when I try to send a mail I get ""login to server <a href=""http://imap.earthlink.net"" rel=""nofollow"">imap.earthlink.net</a> failed."" Can you help me get it working again? Thanks! </p>",other;troubleshootingdetailsmissing;earthlink;,thunderbird,other,en-US,,Ardenbuck,https://support.mozilla.org/questions/1418795
1418798,2023-07-19 09:39:52 -0700,2023-07-24 09:08:07 -0700,Thunderbird 115 not allowing me to send e-mails,"<p>Server: <a href=""http://smtp.office365.com"" rel=""nofollow"">smtp.office365.com</a> Port: 587 Connection: STARTTLS Authentication: OAuth2 </p><p>A browser looking window opens up with a long URL in it (<a href=""https://login.microsoftonline.com/common/oauth2/v2.0/authorize?response_type=code&amp;client_id=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx&amp;redirect_uri=https%3A%2F%2Flocalhost&amp;scope=https%3A%2F%2Foutlook.office365.com%2FIMAP.AccessAsUser.All+https%3A%2F%2Foutlook.office365.com%2FPOP.AccessAsUser.All+https%3A%2F%2Foutlook.office365.com%2FSMTP.Send+offline_access&amp;login_hint=xxxxxxxx%40hotmail.com"" rel=""nofollow"">https://login.microsoftonline.com/common/oauth2/v2.0/authorize?response_type=code&amp;client_id=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx&amp;redirect_uri=https%3A%2F%2Flocalhost&amp;scope=https%3A%2F%2Foutlook.office365.com%2FIMAP.AccessAsUser.All+https%3A%2F%2Foutlook.office365.com%2FPOP.AccessAsUser.All+https%3A%2F%2Foutlook.office365.com%2FSMTP.Send+offline_access&amp;login_hint=xxxxxxxx%40hotmail.com</a>) the windows is just blank and the dialog box for sending opens. The browser window shuts and the sending dialog box just sits there. </p><p>It ends up timing out saying it can't connect to the smtp server. I cannot send any e-mails at all. Please help or advise. Thank you! </p>",other;avast;outlook;tb115;msoauth;piavpn;,thunderbird,other,en-US,1591553;1591555;1591556;1591570;1591580;1591635;1591639;1592555;,mrbjk,https://support.mozilla.org/questions/1418798
1418800,2023-07-19 10:12:20 -0700,2023-07-20 05:24:46 -0700,new computer has old tb files- how do I get them to run,"<p>my old pc has died, I had copied all files from it to a new pc. I want my old profile to run but I cannot get that to happen. That old profile has many folders and a large address book that I need. How can I recover them? I know that they are someplace on the new pc </p>",download-and-install_1;import;,thunderbird,download-install-and-migration,en-US,1591571;1591627;1591757;,kdfink1,https://support.mozilla.org/questions/1418800
1418803,2023-07-19 10:21:39 -0700,2023-07-24 02:18:24 -0700,Can't import ics calendar file.,"<p>I'm using an old, no longer supported add-on called Reminderfox that saves its contents in ics format. I used to be able to import this to Google calendar and Thunderbird but for some reason they and also Microsoft Outlook won't now import the ics file. They either give an error as in Thunderbird's case (error, no items to import) or just remain greyed out so I can't do anything else as in Google and Microsoft's case. I have submitted the ics file to an ics verifier online and it says there are no errors. I have also looked at the file in notepad and can't see any obvious errors, although I'm not fully conversant with the ics format. Can anyone suggest what the problem might be or anything else I can try please? </p>",add-ons;calendar;outlook;possible-add-ons-problem;probablynotathunderbirdproblem;ics;reminderfox;,thunderbird,calendar,en-US,1591589;1592481;,tabbers,https://support.mozilla.org/questions/1418803
1418805,2023-07-19 10:47:13 -0700,2023-07-19 11:16:36 -0700,Retrieving emails from a deactivated aol account via thunderbird,<p>I had to deactivate an aol account that was being backed up and accessible via thunderbird. With that account being deactivated now I am unable to access neither one to retrieve my old files and folders. Any ideas? Thanks. </p>,other;,thunderbird,other,en-US,1591582;,salehimohs,https://support.mozilla.org/questions/1418805
1418807,2023-07-19 11:18:18 -0700,2023-07-20 04:28:11 -0700,remove yellow  5 point stars on incoming mail,<p>I see a yellow 5 point star  before every new incoming email  . I do not likje that is there a way to remove  them </p>,other;,thunderbird,other,en-US,1591730;,mdm54,https://support.mozilla.org/questions/1418807
1418808,2023-07-19 11:20:08 -0700,2023-07-20 04:28:36 -0700,this is what i mean,<p>i will show you </p>,calendar;,thunderbird,calendar,en-US,1591613;1591695;1591697;1591732;,mdm54,https://support.mozilla.org/questions/1418808
1418810,2023-07-19 11:23:14 -0700,2023-07-19 11:23:14 -0700,Sent e-mails not in Sent Folder,<p>My sent e-mails are not showing up in the Sent folder.  I know at least some of them are going out because I get responses but they don't appear in the sent folder.  It is saving random ones here and there but most of them are missing.  How do I correct this? </p>,other;troubleshootingdetailsmissing;sentfolder;,thunderbird,other,en-US,,mary100661,https://support.mozilla.org/questions/1418810
1418811,2023-07-19 11:27:26 -0700,2023-07-20 10:43:14 -0700,"SMTP server is set up properly, but isn't listed in Saved Logins","<p>I've changed my ISP's mail server password, and it's correct in Saved Logins, but I can't send mail because I need to change the SMTP password. My SMTP account is listed correctly, but it doesn't appear in the Saved Logins list. So I can't update its password. How can I get my SMTP account added to the Saved Logins list? </p><p>Thanks in advance for your work on this. </p>",privacy-and-security_1;centurylink;smtp;notathunderbirdproblem;,thunderbird,privacy-and-security-settings,en-US,1591614;1591631;1591743;1591822;1591824;1591827;,wardwebber@centurylink.net,https://support.mozilla.org/questions/1418811
1418812,2023-07-19 11:31:53 -0700,2023-07-19 11:31:53 -0700,How long does it take for TB to get junk to disappear?,"<p>I thought I'd asked this before, but can't find a answer. I've read the junk mail controls. I have tried various methods of deleting Junk. All the ways I can think of. But some of those junk emails just keep coming back day after day. I thought I read somewhere that it takes 1,000 tries before TB finally deletes them before the inbox. I have the Junk Settings on all accounts to send all junk mail to the junk file on Local Folders, before the inbox. But that only works on some. How can I get a message that is in the inbox - to mark it junk and get TB to recognize it every time after? It seems to me that I click it junk and that message still comes into the inbox day after day. And day after day, I click it as junk. But it still comes back. I have to manually move it to the Local Folders Junk. And again, even though I have it targeted to delete after one day. All that junk is still there day after day. </p>",other;junk;,thunderbird,other,en-US,,pennsynut1,https://support.mozilla.org/questions/1418812
1418813,2023-07-19 11:39:44 -0700,2023-07-22 17:22:44 -0700,TB 115 and Outlook accounts (oAuth) need authentication every startup,"<p>I have several <a href=""http://Outlook.com"" rel=""nofollow"">Outlook.com</a> e-mail addresses in TB 115. Every time I start TB, I get the popup window to send a notification to my Microsoft Authenticator mobile app and authenticate the access. I get the popup for each account I have. </p><p>This happened when i installed v115 over the previous version. I still get the authentication popups after deleting my profile and re-entering my accounts from scratch. </p><p>All of my <a href=""http://outlook.com"" rel=""nofollow"">outlook.com</a> accounts are passwordless and no longer have an app password associated with them. </p>",download-and-install_1;tb115;msoauth;,thunderbird,download-install-and-migration,en-US,1592248;,ericlrnzo,https://support.mozilla.org/questions/1418813
1418815,2023-07-19 12:13:42 -0700,2023-07-19 12:13:42 -0700,email In Box,"<p>After opening an email in my Thunderbird IN Box , when I shut my email down the read message no longer stays in my IN Box - It disappears! </p>",other;troubleshootingdetailsmissing;,thunderbird,other,en-US,,meltzer,https://support.mozilla.org/questions/1418815
1418816,2023-07-19 12:16:17 -0700,2023-07-19 12:31:47 -0700,Supernova migration to live,"<p>Hi, I run TB on 2 machines. On one (running Win10) Supernova downloaded automatically, odd as I thought you had to opt in to get it. (The other running Win11 is still on v102). No problem as it looks good. (I'll make any suggestions separately.) But I'm concerned about migration as I have a lot of messages, both archived and in live folders. Judging by some forum responses version 102 should still be lurking in the background. Is that right? And if so what's the migration plan once Supernova is out of beta? And as I was about to move storage location from C: to D: for space issues, is it best to hold off until Supernova is fully live? </p>",download-and-install_1;tb115;notathunderbirdproblem;,thunderbird,download-install-and-migration,en-US,1591612;,steve.w.dodd,https://support.mozilla.org/questions/1418816
1418817,2023-07-19 12:19:44 -0700,2023-07-26 13:33:46 -0700,Calendar - Can week numbers be hidden/removed,"<p>Hi, </p><p>As the subject suggests, is there a way to hide week numbers in the mini month section, shown by the yellow arrow in the image? </p><p>TIA. </p>",calendar;,thunderbird,calendar,en-US,1592980;1593004;1593038;,lafargeotte,https://support.mozilla.org/questions/1418817
1418821,2023-07-19 12:44:32 -0700,2023-07-20 07:49:51 -0700,"probabile attacco di ""Beacon"",","<p>probabile attacco di ""Beacon"", mi chiedeva soldi in bitcoin, ho spostato in Spam la mail e da quel momento si è bloccato Thunderbird, </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,it,1591686;1591713;1591783;,giuseppe.bernicchia50,https://support.mozilla.org/questions/1418821
1418823,2023-07-19 12:49:58 -0700,2023-07-19 12:49:58 -0700,Thunderbird sending error message,"<p>I have been getting this error message since yesterday.  I have sent test messages from Thunderbird to my other email accounts (Yahoo, Gmail)and I Do receive them, but still get this error with Thunderbird. Sending of the message failed. An error occurred while sending mail. The mail server responded:  Error sending message for delivery.. Please check the message and try again. Below is the log file </p><p>This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “”. blank window.controllers/Controllers is deprecated. Do not use it for UA detection. blank This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “”. blank This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “”. MsgComposeCommands.js:10708:14 Passing provided credentials for user &lt;joconnor54@icloud.com&gt; to nsIHttpChannel. HttpRequest.jsm:612:21 Passing provided credentials for user &lt;joconnor54@icloud.com&gt; to nsIHttpChannel. HttpRequest.jsm:612:21 Passing provided credentials for user &lt;joconnor54@icloud.com&gt; to nsIHttpChannel. HttpRequest.jsm:612:21 Passing provided credentials for user &lt;joconnor54@icloud.com&gt; to nsIHttpChannel. HttpRequest.jsm:612:21 chrome://messenger/content/messengercompose/EdSpellCheck.xhtml&nbsp;: Unable to run script because scripts are blocked internally. This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “”. MimeMessageUtils.jsm:148:23 mailnews.smtp: Command failed: 554 Error sending message for delivery.; currentAction=_actionStream SmtpClient.jsm:519:19 mailnews.smtp: Message sending failed. SmtpClient.jsm:1261:21 mailnews.send: Sending failed; An error occurred while sending mail. The mail server responded:  Error sending message for delivery.. Please check the message and try again., exitCode=2153066725, originalMsgURI=undefined MessageSend.jsm:335:27 Passing provided credentials for user &lt;joconnor54@icloud.com&gt; to nsIHttpChannel. HttpRequest.jsm:612:21 Passing provided credentials for user &lt;joconnor54@icloud.com&gt; to nsIHttpChannel. HttpRequest.jsm:612:21 Passing provided credentials for user &lt;joconnor54@icloud.com&gt; to nsIHttpChannel. HttpRequest.jsm:612:21 Passing provided credentials for user &lt;joconnor54@icloud.com&gt; to nsIHttpChannel. HttpRequest.jsm:612:21 Passing provided credentials for user &lt;joconnor54@icloud.com&gt; to nsIHttpChannel. HttpRequest.jsm:612:21 Passing provided credentials for user &lt;joconnor54@icloud.com&gt; to nsIHttpChannel. HttpRequest.jsm:612:21 Passing provided credentials for user &lt;joconnor54@icloud.com&gt; to nsIHttpChannel. HttpRequest.jsm:612:21 Passing provided credentials for user &lt;joconnor54@icloud.com&gt; to nsIHttpChannel. HttpRequest.jsm:612:21 </p><p>​ </p>",fix-problems;troubleshootingdetailsmissing;cannotsendemails;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,joconnor22,https://support.mozilla.org/questions/1418823
1418824,2023-07-19 12:50:44 -0700,2023-07-22 07:31:50 -0700,"Unified folders not working with version 115. WORKAROUND: delete the ""smart mailboxes"" folders","<p>Unified Folders in Thunderbird 115 for mac no longer works. Useless! Computer Tech specialist here and have been using Thunderbird for ages. With this latest version, the inbox, sent, etc etc etc no longer display as unified. The Unified Folders category when ON shows as its own item in the left column with a single empty inbox! Scrolling up and down to each account for each subfolder is a waste of time!!! Hope you fix this ASAP!!!!! Unified folders works fine in 10.12.13 but I cannot got back to that due to your system. </p>",other;needsinfo;tb115;unifiedfolders;,thunderbird,other,en-US,1591630;1591972;1591976;,jgtech,https://support.mozilla.org/questions/1418824
1418826,2023-07-19 13:20:40 -0700,2023-07-19 13:20:40 -0700,Big Gloda search finds email but cannot open or show as list,"<p>My Thunderbird has a *lot* of emails, the gloda sqlite database reaches near 500Mo. It runs back 10 years ago. I have 10 email accounts and 13 calendars. The archives in local folder holds 26Go and 83k files alone. It runs quite well except the search function. </p><p>When I run a search, the results shows correct answers (and pretty fast considering the amount of data). Sadly when I clic on an email, I get a blanc page (see attached). And I also get a blanc page when I clic on ""show results in a list"" on the top right corner. </p><p>What I have done so far&nbsp;: - read similar issues&nbsp;: <a href=""https://support.mozilla.org/en-US/questions/1241399"" rel=""nofollow"">https://support.mozilla.org/en-US/questions/1241399</a> - rebuilt the gloda database - repaired all 2023 directories to see if it changed anything </p><p>Has anyone some advice on this&nbsp;? Thanks. </p>",other;tb115;gloda;,thunderbird,other,en-US,,henridechanville,https://support.mozilla.org/questions/1418826
1418829,2023-07-19 13:52:12 -0700,2023-07-26 13:12:18 -0700,Sending Mails issue in Ver 115,"<p>Hi; Having many issues in the new Ver. 115 Can not send some emails, some work some don't? Emails not showing up in sent mail folder? Some do some don't. Very inconsistent. Very strange and inconsistent Issues such as can not send with 1 email account but can with another even though both use the same outgoing server. When switching folders they now go to oldest message. Archived Folders have disappeared (started a new thread on this) </p><p>What the H*** is going on? Is there a fix? </p>",fix-problems;troubleshootingdetailsmissing;tb115;cannotsendemails;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1592974;1593035;,newdino,https://support.mozilla.org/questions/1418829
1418832,2023-07-19 16:06:29 -0700,2023-07-19 20:01:36 -0700,Thunderbird 115.0 64bit - change background colors,"<p>was recently forced to upgrade to winblows 11..  in the previous version of Thunderbird,  102.2 64 bit, I could follow these instructions to background colors in the various panes . </p><p><a href=""https://support.mozilla.org/en-US/questions/1389364"" rel=""nofollow"">https://support.mozilla.org/en-US/questions/1389364</a> </p><p>Now with version 115.0, I am having issues getting it to work. </p><p>the CSS file I am using is </p> <ol><li>threadTree &gt; treechildren { </li></ol> <pre> font-size: 16pt&nbsp;!important;  font-family: Times&nbsp;!important;  background-color: lightgrey&nbsp;!important;  color: navy&nbsp;!important; </pre> <p>} </p> <ol><li>folderTree &gt; treechildren { </li></ol> <pre> font-size: 16pt&nbsp;!important;  font-family: Times&nbsp;!important;  background-color: lightgrey&nbsp;!important;  color: navy&nbsp;!important; </pre> <p>} after I follow the instructions, carefully, nothing happens.  see screenshot attached... </p><p>I have 2 questions: </p><p>1 - what am i doing wrong? 2 - In the attached screenshot, how can I get rid of that toolbar in green on the left? </p>",other;userchromecss;unsupporteduserchromecss;tb115;,thunderbird,other,en-US,1591669;1591670;,jec120,https://support.mozilla.org/questions/1418832
1418836,2023-07-19 17:17:15 -0700,2023-07-22 07:09:05 -0700,Beta hangs after import,"<p>After downloading the Beta, I ran the import from the existing. It restarted and hung. I've not been able to get it to load at all after the import. An automatic crash report was collected by Microsoft. </p><p>I'll wait for news this has been looked into before I try it again. </p><p>Windows 11, Intel CPU. Have used Thunderbird since KMail became untenable on Ubuntu machines. Kinda tired of the ""There is no email to support your requested action"" message every time I load Thunderbird and was hoping the Beta might fix that. </p>",download-and-install_1;import;,thunderbird,download-install-and-migration,en-US,1591736;1591761;1591764;1591834;1592170;1592171;,deeholtsclaw,https://support.mozilla.org/questions/1418836
1418838,2023-07-19 17:57:02 -0700,2023-07-19 17:57:02 -0700,unable to send e-mail on Thunderbird,<p>Just back from vacation. since back Thunderbird wont allow me to send messages. SMPT error AU#out-1500. I use Spectrum (ROOAD-RUNNER) e-Mail have been using both RR and thunderbird for years. Spectrum refuses too help . Says its Mozilla problem.  I am not computer proficient please take it easy and grandkids not around.  thanks </p>,other;spectrum;troubleshootingdetailsmissing;,thunderbird,other,en-US,,arubafrank,https://support.mozilla.org/questions/1418838
1418841,2023-07-19 18:46:35 -0700,2023-07-20 07:23:59 -0700,Thunderbird Email,"<p>Just this week I can no longer access email via Thunderbird.  My ISP (CenturyLink) warns that my account is being ""processed"" and please stand by.  This has persisted for several days, with no change.  I have twice contacted CenturyLink (Help Chat) - They tell me everything is fine on their end, and that I need to follow up with Mozilla.  So, here I am.  Any ideas for a fix? Many thanks for your help! </p>",other;troubleshootingdetailsmissing;centurylink;,thunderbird,other,en-US,1591776;,kflaps,https://support.mozilla.org/questions/1418841
1418842,2023-07-19 18:50:20 -0700,2023-07-20 15:34:44 -0700,Message headers in 115 have an icon and the display name and a second line with sender's address,"<p>I'm seeing this on only one of two TBird 115 PCs: on the first, in the message list, when I double-click to read the message, there's a delay of about three seconds before the message header appears, and above the subject, there's an icon and the sender's display name, and also, on a second line, the sender's address. </p><p>On the other installation, there's no icon, and the display name and the sender's address are on one line above the subject. I have no idea why the first PC has this two-line-plus-icon layout for the senders of messages. I can't find any settings that will get rid of the icon and the two-line display. </p>",customize;tb115;,thunderbird,customize-controls-options-and-add-ons,en-US,1591874;,danawilson001,https://support.mozilla.org/questions/1418842
1418844,2023-07-19 19:42:15 -0700,2023-07-20 04:26:22 -0700,error,<p>error </p>,other;,thunderbird,other,en-US,1591728;,vvld-ml-2020,https://support.mozilla.org/questions/1418844
1418846,2023-07-19 20:06:23 -0700,2023-07-19 20:06:23 -0700,"When editing a draft, it saves a new one instead of overwriting it in the remote folder","<p>I am using thunderbird 91.6.1 and Office 365 for email.  I have noticed that when editing a draft, it does not get overwritten, but it saves a new one.  I don't like this because it causes unnecessary clutter in my drafts folder that I have to manually clean out at the end of the week. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,,gsrgtrdg4565653,https://support.mozilla.org/questions/1418846
1418849,2023-07-19 20:33:49 -0700,2023-07-20 06:43:04 -0700,Address selection fails,"<p>1. In the address book, I cant select multiple non-contiguous addresses to add to email lists using command. Shift works to select contiguous addresses. </p><p>2. Also I cant find abook.mab, which doesnt seem to be in the profile. I thought it might be corrupted and wanted to check. </p>",other;,thunderbird,other,en-US,1591724;1591755;1591758;1591767;1591769;,tallenvt,https://support.mozilla.org/questions/1418849
1418854,2023-07-19 22:06:34 -0700,2023-07-20 12:17:28 -0700,download mail on individual accounts,"<p>Hi, </p><p>This just started tonight: I'm running TBird 115. I have several email accounts downloading to a unified local folder. With previous versions, I could click on the Download email icon and select individual accounts to download. I can't find an option for downloading individual accounts in the 115 GUI. Is that gone? </p>",other;tb115;,thunderbird,other,en-US,1591721;1591847;,gkarasik,https://support.mozilla.org/questions/1418854
1418855,2023-07-19 23:05:42 -0700,2023-07-22 07:29:18 -0700,TB115 No sounds on incoming messages when accounts are IMAP (Win10),<p>I created the IMAP accounts. I defined in seetings a specific *.wav file to be played. When I receive a new message nothing happens. There is no also any notification in windows no indication of badger for incoming uread messages. All possible checks in windows have been made. When accounts are set tp POP everything is working fine. </p>,customize;sound;tb115;,thunderbird,customize-controls-options-and-add-ons,en-US,1591740;1591742;1591744;1591749;1591754;1591777;1591918;,lampkaravshops,https://support.mozilla.org/questions/1418855
1418856,2023-07-19 23:16:13 -0700,2023-07-19 23:16:13 -0700,"Sending emails, get message that says I need to check Account Settings and authenticate.","<p>I can't send emails from my computer. I can send them from my phone. I get an error message that says: ""Sending of the message failed. An error occurred while sending mail. The mail server responded: Authentication required. Please verify that your email address is correct in your account settings and try again."" </p><p>My email address appears to be correct. However, nothing changes. I don't understand what else I need to do. </p>",other;troubleshootingdetailsmissing;,thunderbird,other,en-US,,tomwixted,https://support.mozilla.org/questions/1418856
1418858,2023-07-19 23:27:45 -0700,2023-07-19 23:27:45 -0700,"Loss of 2 email address from sent, draft, junk and trash folders after recent update of Thunderbird","<p>I would like to thank all the volunteers for helping me in the past over many years after discovering many successful solutions that have been offered. </p><p>Thunderbird - loss of 2 email address (of 6) from the Sent, Draft, Junk and Trash folders after recent (approx 18th Jul 2023) update of Thunderbird.  </p><p>In particular Tbird displays my 2 Gmail addresses and 2 <a href=""http://iiNet.net.au"" rel=""nofollow"">iiNet.net.au</a> addresses but not my own domain name or my <a href=""http://hotmail.com"" rel=""nofollow"">hotmail.com</a>. </p><p>So far my workaround is that when I send an email I also bcc myself which gives me a copy of the sent email in my Inbox, not only tedious but potentially a loss if I forget.  I  only know if the recipients receive the email if their reply to me has their received email in tow (which I just now discovered - phew!) </p><p>So the problem seems to be a display issue within Tbird itself. Also the recent update has changed the location of various buttons, which after a lot of searching, I found lurking in unexpected and difficult to reach places. Naturally this takes time and I'm sure I will find previous buttons lurking somewhere. </p><p>Has anybody else found odd responses from the recent update? </p><p>Enjoy the rest of the day and all subsequent days!! </p>",other;troubleshootingdetailsmissing;tb115;,thunderbird,other,en-US,,georgec4,https://support.mozilla.org/questions/1418858
1418860,2023-07-20 00:35:02 -0700,2023-07-21 03:55:46 -0700,Email Quota,"<p>Hve recived this Mail Quota Notification For ""[email]@travhotec.com.au"". <em>[email]@travhotec.com.au"" Your Mail Quota is almost full. To continue using your mail, follow the URL below to upgrade your quota to 25GB free! </em> </p><p>CLICK TO UPGRADE MAIL QUOTA </p><p>Note: If mail quota is exceeded, your mailbox will be deactivated and all data permanently deleted. This Email was sent to ""[email]@travhotec.com.au"" </p><p>The system generated this notice from <a href=""http://travhotec.com.au"" rel=""nofollow"">travhotec.com.au</a>. Copyright© 2023 cPanel, LLC. </p>",other;notathunderbirdproblem;,thunderbird,other,en-US,1591720;1591877;1591967;,trav2,https://support.mozilla.org/questions/1418860
1418863,2023-07-20 02:17:27 -0700,2023-07-20 08:06:34 -0700,Unable to import from existing TB account,"<p>I have been trying for days to get back my profile files for account settings, emails, and address book. All but one time (account settings), the import-export Add-in freezes and TB become non-responding. What can I do? </p>",download-and-install_1;import;,thunderbird,download-install-and-migration,en-US,1591722;1591748;1591753;1591782;1591788;,judithweingarten,https://support.mozilla.org/questions/1418863
1418864,2023-07-20 02:30:06 -0700,2023-07-20 04:08:26 -0700,Threads,"<p>I use Thurderbid 115.0, windows 10.  Some folders display as threads, which I don't want.  I cannot change this, via view / sort by / unthreaded.  It has no effect.  </p><p>Can I change this? </p>",customize;tb115;threading;,thunderbird,customize-controls-options-and-add-ons,en-US,1591719;,davidselig,https://support.mozilla.org/questions/1418864
1418866,2023-07-20 03:04:49 -0700,2023-07-20 04:53:02 -0700,Horizontal lines between messages in TB 115.0,"<p>Hi I find horizontal lines between messages a big help. I've updated to TB 115.0 and the lines have disappeared. I referred to the past set-up method. I've checked that the chrome.css file still exists in the correct directory and have checked toolkit.legacyUserProfileCustomizations.stylesheets is set to true. I've tried switching to false, close down, open and back to true, close down, open, without success. Can anyone please advise how to reinstate this feature?  Thanks </p>",customize;unsupported;userchromecss;unsupporteduserchromecss;tb115;zebrastriping;,thunderbird,customize-controls-options-and-add-ons,en-US,1591716;1591723;1591725;1591726;1591737;1591741;1591745;,bhuddart01,https://support.mozilla.org/questions/1418866
1418869,2023-07-20 03:36:06 -0700,2023-07-23 04:59:39 -0700,"TB 102.13.0 (64-bit) Settings not saving: tag descriptions, server settings, email passwords","<p>I have TB 102.13.0 (64-bit) with a bespoke location for the profile (in my Dropbox folder). All the mail collection, storage, folders are working perfectly well but when I change the descriptions for tags and my email server settings (user name and password) - they don't stick.  For the password, TB says I have to restart, which I do and afterwards it has reverted to the same settings. </p><p>I have changed permission for the Profile folder so that ALL USERS plus my login user has total access and it is not Read Only, and I have also found the folder in Roaming for Thunderbird and changed those permissions. </p><p>Is TB saving these settings somewhere else that I don't know about? </p><p>Please help, it is making my work difficult as I use the Tags for different clients and stages of work. </p><p>Thanks User in UK </p>",other;probablynotathunderbirdproblem;dropbox;,thunderbird,other,en-US,1591869;1592106;1592152;1592164;1592241;1592318;,firefox2393,https://support.mozilla.org/questions/1418869
1418871,2023-07-20 03:59:47 -0700,2023-07-21 10:01:21 -0700,Send Message Error,<p>I am having this error message when we try to send an email </p>,fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1591975;1591982;1591993;1591996;1591997;1592018;,sheikh.saifi,https://support.mozilla.org/questions/1418871
1418872,2023-07-20 04:18:41 -0700,2023-07-22 03:57:43 -0700,Can I copy existing TBird to new computer?,"<p>I would like to be able to copy all of my current TBird (profile, settings, add-ons, folders, content etc) to new computer. Is that possible, and if so, can you tell me step by step how to do it?  Been using TBird about 15 years but am not a programmer or tech person. I use the POP format, IMAP just doesn't work for me. </p><p>Copying from very old HP laptop Windows 10 64-bit to refurb Dell desktop, Win 11 Home, 64Bit. Please let me know if more info is needed. </p><p>Thank you for your time, Victoria </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1591735;1592098;1592154;,Victoria-nola,https://support.mozilla.org/questions/1418872
1418873,2023-07-20 04:29:30 -0700,2023-07-20 07:56:32 -0700,Tag posta in arrivo,<p>Ciao a tutti. Su outlook ogni volta che ricevevo un email dove ero taggato (per tag intendo all interno del messaggio la dicitura nome.cognome@emaildilavoro.com che compare nel testo come @nomecognome) una notifica. </p><p>è possibile avere questa opzione anche su thunderbird per caso? </p><p>grazie mille x il supporto </p>,customize;,thunderbird,customize-controls-options-and-add-ons,it,1591734;1591785;,falsini.paolo,https://support.mozilla.org/questions/1418873
1418878,2023-07-20 05:58:07 -0700,2023-07-20 05:58:07 -0700,no emails since July 19 2023 Why?,"<p>fix it so I am receiving emails again from <a href=""http://Bell.net"" rel=""nofollow"">Bell.net</a> </p>",customize;troubleshootingdetailsmissing;bellnet;,thunderbird,customize-controls-options-and-add-ons,en-US,,geoff.radnor,https://support.mozilla.org/questions/1418878
1418879,2023-07-20 06:09:04 -0700,2023-07-20 06:09:04 -0700,Meetings stored in the wrong calendar,"<p>I have 5 calendars, 3 are linked to an email address (via Properties - Email). If I accept an MS Teams invite send to work@example.com, TB stores the meeting in the wrong calendar (private@example.com). </p><p>How can I fix this? </p>",calendar;troubleshootingdetailsmissing;,thunderbird,calendar,en-US,,firefox1065,https://support.mozilla.org/questions/1418879
1418880,2023-07-20 06:11:30 -0700,2023-07-20 08:09:26 -0700,Importazione files,"<p>Salve, dovrei importare files di posta .pst da outlook, ma mi compare errore, perchè? </p>",download-and-install_1;,thunderbird,download-install-and-migration,it,1591779;1591786;1591789;,umbefor,https://support.mozilla.org/questions/1418880
1418882,2023-07-20 06:40:30 -0700,2023-07-25 22:03:48 -0700,TB115 Lost saved email addresses in my address books,<p>I installed a new update for thunderbird today and now I have lost all of my saved email addresses in my address books.  Would like to retrieve them. </p>,download-and-install_1;troubleshootingdetailsmissing;tb115;,thunderbird,download-install-and-migration,en-US,1592138;1592218;1592246;1592600;1592786;,richlofy,https://support.mozilla.org/questions/1418882
1418885,2023-07-20 07:33:29 -0700,2023-07-20 07:33:29 -0700,Thunderbird - ao clicar em responder o remetente demora para carregar,"<p>Ola Prezados, bom dia  </p><p><br> Thunderbird - ao clicar em responder o remetente demora para carregar pelo menos um minuto para carregar.   </p><p><br> </p><p>Thunderbird - when clicking reply the sender takes to load at least a minute to load. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,pt-BR,,flavio.silva,https://support.mozilla.org/questions/1418885
1418886,2023-07-20 07:36:47 -0700,2023-07-20 08:43:48 -0700,address book,"<p>every time mozilla does a major update and you are unable to sign-in to your email unless you do the update, it deletes my address book. Please stop deleting the address book. </p>",other;,thunderbird,other,en-US,1591796;,wanda12,https://support.mozilla.org/questions/1418886
1418887,2023-07-20 07:40:45 -0700,2023-08-01 21:58:25 -0700,can't add senders to contacts,"<p>I have version 102.11.0 </p><p>I am trying to add email addresses to my contacts folder from the email header. I right click on the address and a box opens up that says ""add cardbook contact"" and I choose the address book I want the address added to. </p><p>Then a full screen opens up for the contact - at the top it says ""register a new email address"" </p><p>(It sure would be nice if all the language was the same. Is this a cardbook? an address book? Am I adding a contact or registering an email address? What does ""register"" mean? All of this variety only adds confusion.) </p><p>That screen has the email address and contact name entered in the proper fields - I scroll down, look all around, but nowhere can I find a ""save,"" ""done"" ""ok"" or other button to click. And sure enough, when I close the screen, no contact has been added that I can find.  </p><p>I would really like to be able to add contacts this way - otherwise I have to copy and paste, etc. etc. </p><p>Can anyone help?  I'm on Linux Mint 21.1 Cinnamon </p>",fix-problems;cardbook;cardbook908;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1591802;1594452;1594453;,knh11,https://support.mozilla.org/questions/1418887
1418889,2023-07-20 07:54:54 -0700,2023-07-20 09:18:19 -0700,"Folder view ""Unread folders""","<p>Hello, </p><p>a few days ago I switched to the new version 115 and I find it very nice. In my daily work, I use View &gt; Folders &gt; Unread Folders most often. </p><p>If I now open unread mails in a folder, the folder is actually no longer an ""unread folder"". In the ""old"" version of Thunderbird, folders were refreshed at irregular intervals and folders were automatically hidden when there were no more new mails to read. </p><p>This no longer happens with 115. Here the read folders remain visible all day or until I manually select View &gt; Folders &gt; Unread Folders again. </p><p>I would therefore be very pleased if this old function were possible again. </p><p>Thank you and best regards from Berlin Florian </p>",customize;tb115;bug341266;,thunderbird,customize-controls-options-and-add-ons,en-US,1591792;1591803;1591804;1591806;,Florian_Berlin,https://support.mozilla.org/questions/1418889
1418891,2023-07-20 08:26:34 -0700,2023-07-20 12:10:59 -0700,Mouse scroll wheel not working anywhere in V115,"<p>Installed thunderbird for the first time. Mouse scroll wheel doesn't work in the inbox, in message view, in settings, or in calendar. </p><p>The scrollbars are visible, if I click and drag them they work, if I use the up/down arrow keys the window scrolls as expected, it's just the mouse wheel doesn't work. Mouse wheel works in other programs ex firefox. </p><p>I disabled smooth scrolling and autoscrolling but the issue persists. </p>",other;hardwareacceleration;tb115;notathunderbirdproblem;,thunderbird,other,en-US,1591800;1591801;1591805;1591807;1591844;1591846;,jake.harris,https://support.mozilla.org/questions/1418891
1418892,2023-07-20 08:45:35 -0700,2023-07-21 03:48:16 -0700,changing my email address,<p>I have a new email address which Thunderbird needs to know. How do I tell Th bird </p>,privacy-and-security_1;msoauth;probablynotathunderbirdproblem;,thunderbird,privacy-and-security-settings,en-US,1591799;1591825;1591828;1591959;1591965;,g.henshaw1,https://support.mozilla.org/questions/1418892
1418901,2023-07-20 09:44:46 -0700,2023-07-20 12:01:20 -0700,Cannot send messages after installing Thunderbird,"<p>We just got two new office computers and Windows Mail sucks. </p><p>So I downloaded Thunderbird, and set up my accounts as described by both Shaw's website and Thunderbird's.  </p><p>Everything seemed to be working ok until I tried sending my first email. I got this message: </p><p>Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded:  <a href=""http://shw-obgw-4003a.ext.cloudfilter.net"" rel=""nofollow"">shw-obgw-4003a.ext.cloudfilter.net</a> cmsmtp Connection Rejected - see <a href=""http://www.spamhaus.org/query/ip/207.194.98.229"" rel=""nofollow"">http://www.spamhaus.org/query/ip/207.194.98.229</a> AUP#IPBL00001. </p> <ul><li><ul><li><ul><li> </li></ul> </li></ul> </li></ul> <p>I tried changing the port to 2525 as I read in a Thunderbird forum that worked for some, but it just changed the error message slightly... </p><p>Any assistance would be greatly appreciated, as I just want a mail app that I can create folders in! </p>",fix-problems;probablynotathunderbirdproblem;shaw;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1591814;1591823;1591843;,horstingsfarm,https://support.mozilla.org/questions/1418901
1418902,2023-07-20 09:46:40 -0700,2023-07-20 11:11:27 -0700,How to unsubscribe to imap spam folder in cpanel type email account,"<p>supernova is great. Well done!!! But... My problem is I cannot unsubscribe to the Spam Imap folder. It just doesn't stay unselected when clicking ""unsubscribe"". So, I end up downloading thousands of spam emails and the ""unified folders"" view shows spam email in line with normal good emails making that view useless.  I've tried many options, so this support forum is my last hope. </p><p>This is a cpanel email account. My google &amp; outlook accounts don't download the spam folder and work fine. Appreciate any help. </p>",fix-problems;spam;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1591819;1591821;1591826;1591832;,texas-techy,https://support.mozilla.org/questions/1418902
1418904,2023-07-20 10:02:54 -0700,2023-07-20 20:42:27 -0700,Thunderbird email,"<p>When I forward a message in Thunderbird, the forwarded message contains randomly added ""b"" throughout. How do I prevent this? </p>",other;,thunderbird,other,en-US,1591915;,blair11,https://support.mozilla.org/questions/1418904
1418905,2023-07-20 10:29:34 -0700,2023-07-20 20:35:08 -0700,Sender Email Adress,"<p>Hi, I've noticed that the actual sender's email address in thunderbird old/new is only visible when I open the individual email message. It would be greatly beneficial if we could see these email addresses prior to opening the email. This feature could potentially help in identifying suspicious or unwanted emails, enhancing security and user experience. Currently, I'm using an add-on to facilitate this, but integrating this feature directly into the platform could be a significant improvement. </p><p><a href=""https://addons.thunderbird.net/en-GB/thunderbird/addon/full-address-column/"" rel=""nofollow"">https://addons.thunderbird.net/en-GB/thunderbird/addon/full-address-column/</a> </p><p>Kind regards </p>",other;,thunderbird,other,en-US,1591913;,c.wolland,https://support.mozilla.org/questions/1418905
1418909,2023-07-20 10:43:26 -0700,2023-07-21 12:24:14 -0700,Deleting individual emails takes six seconds,"<p>This problem likely began after the most recent upgrade, just a few days ago.  Current version 102.13.0. </p>",fix-problems;troubleshootingdetailsmissing;probablynotathunderbirdproblem;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1591911;1592050;,f16jetjock,https://support.mozilla.org/questions/1418909
1418910,2023-07-20 10:45:49 -0700,2023-07-21 04:32:45 -0700,Thunderbird Replacing Received Email with Duplicates,"<p>Hopefully, I can explain this to where it makes sense. I have been having a long term issue with Thunderbird replacing received emails with existing emails that I have already received.  </p><p>Example: I get an email from tom@email.com titled ""Hello."" I get an email after that from joy@usa.com titled ""Need Your Help."" Thunderbird will replace the email from joy@usa.com with the email from tom@email.com and then I have two emails from tom@email.com in my inbox and the one from joy@usa.com is gone. If I sign into my webmail client, both the emails from tom@email.com and joy@usa.com are there with no duplicates like in Thunderbird.  </p><p>So, this indicates to me this is a Thunderbird issue. It happens randomly too. Sometimes I can go days without this happening and then suddenly it happens multiple times a day over several days. Is anyone else having this issue and is there a solution? </p>",fix-problems;probablynotathunderbirdproblem;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1591910;1591971;,charles120,https://support.mozilla.org/questions/1418910
1418911,2023-07-20 11:06:52 -0700,2023-07-20 20:22:49 -0700,"All incoming mail goes direct to JUNK, how do I correct it?",<p>All of our incoming emails go directly to JUNK.  I cannot find how to change settings to have the mail go to our InBox instead of Junk. </p>,fix-problems;antivirus;troubleshootingdetailsmissing;probablynotathunderbirdproblem;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1591909;,wildlife.regs,https://support.mozilla.org/questions/1418911
1418912,2023-07-20 11:09:19 -0700,2023-07-20 11:55:07 -0700,Thunderbird Cannot Send Email Through Outlook Account,"<p>I installed Thunderbird 115.0.1 on Windows 11.  I configured it for two accounts.  One was a custom domain managed by Google, the second an Outlook account with my Office365 subscription. </p><p>Both receive mail fine.  Neither would send mail.  Investigating further I found that Thunderbird never got a firewall exception.  I added the exception and now the Google account sends and receives fine.  Outlook will still not send. </p><p>I've removed and re-added the Outlook account a couple of times now.  No joy.  I have found a lot of conflicting information on SMTP server settings but currently have the queried (auto configured) <a href=""http://smtp.office365.com"" rel=""nofollow"">smtp.office365.com</a> server on port 587 with my account credentials for login, connection security of 'STARTTLS' and authentication method of 'normal password'. </p><p>I've tried a couple of other email clients and they work out of the box.  Any help would be appreciated. </p><p>-T </p>",other;msoauth;notathunderbirdproblem;,thunderbird,other,en-US,1591833;1591835;1591841;1591842;,tjcorcoran,https://support.mozilla.org/questions/1418912
1418914,2023-07-20 11:59:50 -0700,2023-07-20 11:59:50 -0700,moving from folder to folder,<p>I am stuck in Trash. Can't get to other folders. I can't get to new emails. To read them I have to go to gmail. How do I get back to my folder for new emails? </p>,fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,pbmarrow1,https://support.mozilla.org/questions/1418914
1418917,2023-07-20 12:30:11 -0700,2023-07-21 02:17:07 -0700,tömeges e-mail küldése titkos címekkel,<p>Hogyan kell csinálni - tömeges e-mail küldése titkos címekkel - Thunderbird-el? </p>,other;,thunderbird,other,hu,1591955;,kovacs.miklos,https://support.mozilla.org/questions/1418917
1418920,2023-07-20 13:02:21 -0700,2023-07-21 03:53:47 -0700,I have two Drafts folders instead of one,"<p>Hi there! I am using Thunderbird with an Outlook e-mail account. Due to the slowness and cumbersomeness of the syncing with the Outlook IMAP server I have deleted my IMAP account and created a POP3 account. Now all is well except for one thing: I have two Drafts folders. One of them is named Drafts - Local Folders, the other Drafts - OUTLOOK - Local Folders. They are both sub-folders of my Drafts folders. I am almost certain that the second one is a leftover from my deleted IMAP account. I have found some discussions and “solutions” of this issue online but none of them seem to fit my situation, and the instructions in them do not reflect what happens on my screen. Any assistance you may care to provide will be very much appreciated. </p>",other;msoauth;,thunderbird,other,en-US,1591864;1591938;1591966;,groucho3,https://support.mozilla.org/questions/1418920
1418921,2023-07-20 13:04:23 -0700,2023-07-20 13:04:23 -0700,Authentication of alias account keeps popping up to authenticate--not the primary account?,"<p>I am using mailfence as my e-mail provider and have created a primary e-mail account and an alias of the primary account.  When I go into my account, the alias account keeps popping up and wanting to authenticate.  How do I get this to stop popping up? </p>",other;troubleshootingdetailsmissing;mailfence;,thunderbird,other,en-US,,LReynolds1234,https://support.mozilla.org/questions/1418921
1418924,2023-07-20 13:20:49 -0700,2023-07-22 01:56:59 -0700,Emails Auto-Delete,"<p>Emails keep auto deleting my emails, even though my settings are set for never delete. How can this issue be solved? </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1591861;1591867;1592126;,RSOTO909,https://support.mozilla.org/questions/1418924
1418926,2023-07-20 14:14:29 -0700,2023-07-20 14:32:25 -0700,how do I remove your contribution request from the thunderbird screen,<p>see my question </p>,download-and-install_1;,thunderbird,download-install-and-migration,en-US,1591863;,jameshunt,https://support.mozilla.org/questions/1418926
1418928,2023-07-20 14:37:23 -0700,2023-07-20 14:38:27 -0700,"cardbook launches ""Add a new address book"" dialog every time a contact is opened.","<p>I'm a long-time Thunderbird user (since TB 3.0) finding myself having to rebuild my TB install yet again.  </p><p>Thunderbird 105 had been working fine since I installed it on this laptop 189 months ago. Suddenly, in early July, it was unable to write to mailboxes on several of my gmail pop accounts.  (it suggested I was out of disk space or didn't have enough permissions. Neither was the case.) </p><p>I was forced to create a new TB installation and I'm now trying to rebuild my e-mail life from scratch. Not fun.  I've got most things working but whenever I open a gmail contact using CardBook,  the ""Add a new address book"" dialog is opened as well. Very annoying.  What would be causing this and how do I get rid of it?  (I tried all the options it gave me and none helped.) </p><p>Here's how I rebuilt my TB installation: </p><p>Downloaded and installed latest TB. Turns out it's 115 for which many add-ons aren't ready yet.  Installed QuickFolders, QuickFilters addons (beta versions) Installed Lightning and Provider for Google Calendar add-ons Recreated my 3 gmail accounts (2 pop and 1 imap) plus my ISP account (pop). 1 pop gmail account uses Local Folders, the others all have their own folders. Set up my Google Calendar in CardBook.  Shutdown TB. Copied all my mailboxes in Local Folders over to my new profile (having first renamed Inbox to Inbox-old.) I haven't tried copying my old TB address books from the old profile, yet. </p>",customize;tb115;probablynotathunderbirdproblem;cardbook;,thunderbird,customize-controls-options-and-add-ons,en-US,1591866;,gmkayaker2,https://support.mozilla.org/questions/1418928
1418929,2023-07-20 14:37:28 -0700,2023-07-22 09:35:49 -0700,Signature seems to get formatted as table when I paste Excel or Google Sheets cells into message body,"<p>Hello, </p><p>I'm trying to set up a signature in Thunderbird today.  It works great when I just compose and send a message.  The signature looks kind of weird on my side before it sends - It outlines the boxes separating the individual HTML components in red - but looks perfect to the recipient. </p><p>The problem happens if I copy and paste and cells into the message body.  Then the red outlines of my composition signature turn grey - and the recipient also sees those red lines.  It doesn't happen if I paste the cells without formatting, but that's not an option for my work. </p><p>I have tried setting up the HTML signature with the HTML code, and as a file attachment, and also just pasting it into the signature box.  The problem occurs the same way in all cases.   </p><p>It feels as if as soon as I add a table to the email, it wants my signature to also be a table.  Please help! </p><p>Thank you, </p><p>Sean </p>",other;signature;,thunderbird,other,en-US,1591907;1592054;1592196;,seanlassu,https://support.mozilla.org/questions/1418929
1418931,2023-07-20 14:52:18 -0700,2023-08-01 21:34:40 -0700,How to diagnose OAuth2 authentication failures,"<p>I've been a faithful Thunderbird user since the beginning - and continue to use Thunderbird with our company's Microsoft365 deployment </p><p>until Monday of this week -- when suddenly I find that my credentials are being refused. </p><p>The symptoms </p> <ul><li> XXX: Connected to <a href=""http://outlook.office365.com"" rel=""nofollow"">outlook.office365.com</a> </li><li> nothing in the activity viewer </li><li> no email coming in </li></ul> <p>I've read and tried all the fixes proposed in the article at <a href=""https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202"" rel=""nofollow"">https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202</a> (restarting thunderbird after each step, naturally) </p> <ul><li> have authorized Thunderbird to our Microsoft365 tenant </li><li> created and tried registering with a new thunderbird profile </li><li> have set my security settings to 'accept all cookies' </li><li> have used the config editor to remove 'oauth2.issuer' and 'oauth2.scope' values </li><li> I've checked that my account in Microsoft365 has IMAP and Authenticated SMTP enabled </li></ul> <p>So, since Monday, I've been living in hell, trying to pretend that the Microsoft Outlook app for macOS is useable, but it's practically debilitating to be forced to use that piece of software. </p><p>Can somebody please point me to another possible set of steps that I can use to try and diagnose this? </p><p>I <em>absolutely hate myself</em> for having to ask for help on this, but I'm at my wit's end... </p>",fix-problems;needsinfo;troubleshootingdetailsmissing;macos;msoauth;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1591868;1594449;,billybob.mitchell,https://support.mozilla.org/questions/1418931
1418933,2023-07-20 15:10:06 -0700,2023-07-26 14:05:08 -0700,Potential Security Risk Ahead,"<p>Thunderbird is completely unusable in the latest release.  Attempting to set up a gmail based account results in </p><pre>""Warning: Potential Security Risk Ahead </pre> <p>Thunderbird detected a potential security threat and did not continue to 192.168.1.250. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details."" </p><p>That's it.  No options, no explanation, no KB articles, nothing. It just doesn't work.  But why is Thunderbird trying to open a web connection to my local machine?  If it's trying to talk to itself, why can't it?  This is clearly an issue with trying to authenticate to Google as it happens after auth, but come on, this is a given requirement these days.  If your app doesn't work out of the box (MacOS 13 btw), it may as well not exist for the OS, so this is very confusing. </p><p>Trying out older versions was a real comedy of failures as well.  Too old and it's just a disaster.  Too new and it just self updated to 115 again which doesn't work.  So kinda seems like this is not a functional app anymore, at least not on Mac.  Baffling.  I guess it can only be used with legacy style email systems. </p>",download-and-install_1;troubleshootingdetailsmissing;tb115;probablynotathunderbirdproblem;,thunderbird,download-install-and-migration,en-US,1592105;1593045;,yadinf,https://support.mozilla.org/questions/1418933
1418934,2023-07-20 15:36:07 -0700,2023-07-23 22:21:19 -0700,Columns Behaviour is Bizarre in version 115,"<p>Thunderbird 115.0.1 (64-bit) on Windows 10 Pro 22H2 OS build 19045.3208 Having just updated from 102.13.0.0, I find the sizing and applying of column sizes/views to be even more frustrating than before. Comments/questions: 1. Why is it virtually impossible to simply slide a column header divider to a new location where one wants the divider to be without other adjacent columns changing size too? 2. Why do columns like Date and Tag refuse to slide to a minimal size and even double-clicking requires multiple attempts to reduce the width? 3. Why do column widths not transfer exactly when using Apply to...&nbsp;? 4. Is it possible to have an Apply to... option that is All Accounts and their Children? (Rather than having to do it on each Account separately.) 5. Once a particular ""view"" (generic use of the term) is to one's satisfaction, what is the supported way to reproduce that <strong>exactly </strong> on all folders in all Accounts, so that every element (column selections, sizing, sorting, etc) is identical on all folders? Thanks! </p>",customize;tb115;,thunderbird,customize-controls-options-and-add-ons,en-US,1592165;1592449;,jeronymite,https://support.mozilla.org/questions/1418934
1418935,2023-07-20 15:53:20 -0700,2023-07-20 15:53:20 -0700,"""Import from a SeaMonkey installation"" is NOT working!","<p>Thunderbird 115.0 (64-bit) </p><p>I click on the Menu icon, then click on ""Tools"", then click on ""Import"".  Then I select ""Import from a SeaMonkey installation"", but when I click the ""Continue"" button, the button changes color, indicating that it has been clicked, but NOTHING ELSE happens.  It does NOT take me to the next step. </p><p>Am I missing something, or is this part of Thunderbird broken? </p>",download-and-install_1;import;tb115;,thunderbird,download-install-and-migration,en-US,,len20,https://support.mozilla.org/questions/1418935
1418936,2023-07-20 15:56:16 -0700,2023-07-20 15:56:16 -0700,Salvar mensages para liberar espaço,"<p>Olá, boa noite. </p><p>Gostaria de saber se existe uma forma prática de salvar mensagens do thunderbird numa pasta local para apagá-las da conta imap em seguida, liberando espaço na caixa de email, de forma que mesmo assim eu ainda consiga localizar uma mensagem antiga, caso necessário. </p>",other;,thunderbird,other,pt-BR,,edson.516,https://support.mozilla.org/questions/1418936
1418937,2023-07-20 16:31:06 -0700,2023-07-20 23:45:39 -0700,Thunderbird eMail On 2 Computers,"<p>I posted a couple days ago, but what I posted was confusing and convoluted, so I am trying to be more concise this time. I need to have the Thunderbird (TB) eMail on both my work and home computer. It is already on my work computer and I have copied the TB eMail to a USB according to what I found on here, and have checked and all the files appear on the USB. I have tried to get the TB eMail on my home computer now, with that USB, but can not, no matter what I try. I have downloaded the TB eMail from the Mozilla site to my home computer several times; deleted it to try again; and have cleared everything out every time I do. However EVERY time now, I am getting an error message that the Profile Setting Can Not Be Found.....specifically it says "" Your Thunderbird profile cannot be loaded. It may be missing or inaccessible."" in a pop up window. I don't know how to get rid of this so that it does not pop up every time - because again, it pops every time even after I delete the TB completely. If someone could guide me on how to get the TB on my home computer without that popping up, and how to proceed from there, because I do have all those files on the USB, it would be GREATLY appreciated!!! Thank you in advance for any help!!!!! </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1591941;,jsjackson1,https://support.mozilla.org/questions/1418937
1418940,2023-07-20 17:16:21 -0700,2023-07-31 22:41:25 -0700,"Email account deleted - want to keep emails, wont copy","<p>I have an email account that has been deleted but I want to keep the original emails and move them into a local folder. I have tried to move, copy and paste, drag and drop but they will not copy to local. I have tried to move emails from other accounts but cannot do this either but have done before, I am not sure if this is related to the deleted account or if there is another issue. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1592034;1592118;1592157;1594230;,AussieDenis,https://support.mozilla.org/questions/1418940
1418943,2023-07-20 19:17:28 -0700,2023-07-20 19:17:28 -0700,Thunderbird fails to filelink large files,"<p>I use Filelink (w/Dropbox) to attach large videos to emails.  Videos up to ten minutes long(232MB) work perfectly while 15 minute videos(346MB) fail to upload to Dropbox with an [""Unable to upload 'Graphics Meeting.mp4'] to Dropbox"" popup.  There's plenty of space available on Dropbox and if I copy a large video directly to the Dropbox directory it uploads flawlessly. If Filelink has a max file size, I have no idea where to find it or how to increase it. </p>",fix-problems;filelink;dropbox;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,DJM,https://support.mozilla.org/questions/1418943
1418948,2023-07-20 20:11:24 -0700,2023-07-23 13:49:16 -0700,New website,<p>Why does the new website not have links to release notes or add-ons? </p>,other;,thunderbird,other,en-US,1591956;1592091;1592136;1592256;1592301;1592347;1592372;,libcub1,https://support.mozilla.org/questions/1418948
1418949,2023-07-20 20:45:56 -0700,2023-07-20 21:02:06 -0700,keeps asking for donation after I donated ready to uninstall,<p>keeps asking for donation after I donated will not update ready to uninstall </p>,download-and-install_1;,thunderbird,download-install-and-migration,en-US,1591920;,allamericom,https://support.mozilla.org/questions/1418949
1418952,2023-07-20 22:12:18 -0700,2023-07-24 11:19:16 -0700,Trouble resizing the message list in Thunderbird 115,"<p>I can't resize the message list to show fewer than 6 emails.  Actually 5.5, since the 6th is cut off.  I'm sure I could do this with previous releases.  How can I get around this? </p>",other;tb115;,thunderbird,other,en-US,1591939;1592420;1592431;1592437;1592552;1592553;1592576;1592577;,milthorst,https://support.mozilla.org/questions/1418952
1418953,2023-07-20 22:29:59 -0700,2023-07-22 01:59:45 -0700,Trouble importing a POP account into Thunderbird 115,"<p>I am trying to import the messages from a Thunderbird 102 profile into 115. The profile includes one gmail POP account. Importing the profile gets all the messages in Local Folders, but none of the ones associated with the POP account (Inbox/Sent/Drafts/Junk/Trash). Newly received messages go into the Inbox without a problem. </p><p>Tuhunderbird 115.0.1, 102.13.0, macOS 13.4.1 </p>",download-and-install_1;upgrade;tb115;,thunderbird,download-install-and-migration,en-US,1591991;1592002;1592009;1592021;1592047;1592127;,Wyg,https://support.mozilla.org/questions/1418953
1418954,2023-07-20 22:42:45 -0700,2023-07-21 10:29:43 -0700,Thunderbird Dark Theme Not Applying to Message Pane / Opened Email,"<p>I'm having an issue where I'm noticing that Thunderbird is not applying a dark theme to messages that I receive. Most messages show up with a white background. I've tried adjusting the colors under composition, which doesn't do anything for the inbox emails. The only thing that makes a difference is if I change General&gt;Fonts &amp; Colors&gt;Colors&gt;and change the override to ""Always"", the inbox messages do turn dark as intended, but at the same time it applies a high contrast theme to the client, which is not what I'm looking for (undoubtedly better than nothing). I've tried using Dark Reader, but whenever I click on an email, it flashes white before it turns dark. Any help is appreciated! </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1591969;1592028;,nymphlode,https://support.mozilla.org/questions/1418954
1418955,2023-07-20 23:12:26 -0700,2023-07-21 04:00:12 -0700,sending images thunderbird,"<p>when adding an image to an email, the photo appears huge (is really a 2x4inch pic and 196kb 300 resolution for example).Sent the email to myself to test the result and it appears similarly huge there as well. an attachment is better but still large, this only has happened since using gimp10 image treatment; never had the problem previously when I could add a 4x6inch image for example to Thunderbird , and it would look like the intended 4x6inch <a href=""http://image.Am"" rel=""nofollow"">image.Am</a> told I can't go back to installing gimp8 with the new Linux download.thankyou---E </p>",other;,thunderbird,other,en-US,1591968;,millima2008,https://support.mozilla.org/questions/1418955
1418958,2023-07-21 00:27:00 -0700,2023-07-26 10:03:41 -0700,Grouped folder functionality in Thunderbird 115,"<p>Hello all together! I have a question concerning the grouped folder functionality in TB 115. I use TB for some years now and updated to the latest version 115 the other day and the installation worked fine. All my accounts are still there and synchronize as before. But when I switch to the grouped folder view I do not see any mails there in the inbox. No content from any of my accounts at all. Also I can not find any swith in the grouped inboxfolder settings that allows me to check if the accounts are ""in"" there. I hope that you have some ideas for me, what is going wrong and how I can fix it. I attach two screenshots that hopefully describe the issue sufficiently. </p><p>Thanks in advance for your support! </p><p>Oliver </p>",customize;troubleshootingdetailsmissing;tb115;unifiedfolders;,thunderbird,customize-controls-options-and-add-ons,en-US,1591964;1592195;1592434;1592461;1592708;1592982;,hirschow,https://support.mozilla.org/questions/1418958
1418961,2023-07-21 00:57:11 -0700,2023-07-21 08:07:18 -0700,Allow remote content not working!,"<p>Hi guys </p><p>'Allow remote content' is not working. I have it enabled but some reason it doesn't even show the yellow bar along the top of the tab asking if I would like to view. </p><p>I've checked exceptions, added to allow and even then still nothing. </p><p>Is there something deep in the advanced config I should look at? </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1591963;1591974;1591992;1591994;,am39,https://support.mozilla.org/questions/1418961
1418967,2023-07-21 03:09:58 -0700,2023-07-21 03:11:49 -0700,"After update Thunderbird 115, mail delivery error alert is received.","<p>Hi,  </p><pre> After installing Thunderbird 115, when sending an email, very often I will receive an email alert stating (see image - spanish screenshots): </pre> <p>Delivery failure: An error occurred while sending mail: outgoing server error (SMTP). The server responded <a href=""http://xxxxx.domain.net"" rel=""nofollow"">xxxxx.domain.net</a> Errro: timeout exceeded. </p>",other;needsinfo;troubleshootingdetailsmissing;tb115;cannotsendemails;tb11501;,thunderbird,other,en-US,1591962;,abelardoam,https://support.mozilla.org/questions/1418967
1418972,2023-07-21 05:36:07 -0700,2023-07-22 21:12:30 -0700,Creating new folders in thunderbird,"<p>When I create new folders I cannot work out how to get them to appear where I want them to be. Under the bin icon for deleted emails I have an alphabetical list of folders: Books Online orders Origin Sewing Shell. I want to add a Pilates folder to this list, but it won't do it - it appears as a subfolder of Inbox. I can't remember how I created the other ones, but I'm trying to make an alphabetical system of folders to store the emails I need to keep.What am I doing wrong please? Can you help? Thank you. </p>",other;,thunderbird,other,en-US,1592033;1592041;1592042;1592130;1592274;1592276;1592279;,ra.james@btinternet.com,https://support.mozilla.org/questions/1418972
1418973,2023-07-21 05:43:58 -0700,2023-07-24 03:10:26 -0700,"Migrating Thunderbird, Win 10 to Win 11","<p>Hi. </p><p>I've recently set up a new computer. I'm a Thunderbird user. </p><p>My old computer is running Windows 10. My new one runs Windows 11.  I'm running the same (current) version of TB on both computers. </p><p>I can't get my emails to move from one computer to another. I know, this sounds dumb, but it isn't; my email provider uses a weird hybrid of POP3 and IMAP, and just ""connecting"" didn't do the trick; in fact, adding my account to TB under 11 ate most of my emails on the server because the default TB/POP3 setting kills all old emails after 14 days. </p><p>Fortunately, my old emails still live on the Windows 10 computer because it DOESN'T do that. </p><p>I have tried export/import, but that doesn't work because my account is very old, very large, and creates a 5GB file. I've tried just MOVING it, but TB isn't picking up the old stuff correctly. </p><p>I'm pretty sure this is a TB 10/11 incompatibility for one simple reason: when I export just my address book from the 10 installation the import fails on the new (11) machine, BUT when I export it from another machine that's already running 11 I can import it on the new machine.  </p><p>How do I export mail from TB on 10 and import on 11&nbsp;? </p><p>Thanks! </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1591979;1592486;,jeff236,https://support.mozilla.org/questions/1418973
1418974,2023-07-21 05:52:42 -0700,2023-08-01 23:43:58 -0700,event colors in calendar,<p>Thunderbird 115 Calendar events still no colored according to categories? </p>,calendar;unsupported;userchromecss;unsupporteduserchromecss;notathunderbirdproblem;eventcolors;events;,thunderbird,calendar,en-US,1592024;1593578;1593637;1593639;1593777;1593780;1593782;1593809;1593819;1593820;1593824;1593826;1593829;1593834;1594306;1594468;,jjvjjv,https://support.mozilla.org/questions/1418974
1418975,2023-07-21 06:01:40 -0700,2023-07-21 06:19:10 -0700,Do we update?,<p>I noticed that that in the last few you released an updated version of Thunderbird. On checking your about function I am happily running version 102.13.0 (64-bit) which informs I am up to date. Do I need to version 115.0.1? If so will I encounter anything untoward? etc. </p>,download-and-install_1;,thunderbird,download-install-and-migration,en-US,1591978;,cliff.green,https://support.mozilla.org/questions/1418975
1418976,2023-07-21 06:03:38 -0700,2023-07-21 06:03:38 -0700,I need technical support. EMAILS,"<p>The email <em>luciana@smjadvocacia.com.br</em> had all the emails deleted, they were not moved to any other folder, I attest to this because I checked myself, no folder contains the received emails. The emails were not deleted by the user's will, they simply disappeared from the ""Inbox"" and after that they were not found anymore. What should I do? Can you help me recover these emails? I'm not sure if there was a backup system in place, manually I am sure there was not, but if the system has an automatic backup it might be saved. These are very important emails, I can't be without them. </p><p>I await your return, thank you! </p>",other;dataloss;troubleshootingdetailsmissing;,thunderbird,other,pt-BR,,audiencia,https://support.mozilla.org/questions/1418976
1418981,2023-07-21 06:53:48 -0700,2023-07-21 21:40:12 -0700,Thunderbird Calendar - Select a calendar,<p>I added a calendar but have no idea how to select that calendar to change color or delete it.  How do I select a specific calendar? </p>,calendar;,thunderbird,calendar,en-US,1592023;1592060;1592061;1592101;,mjngltn,https://support.mozilla.org/questions/1418981
1418982,2023-07-21 07:52:01 -0700,2023-07-21 09:09:16 -0700,visualizzazione email in arrivo,"<p>salve a tutti preferisco che le email in arrivo siano visualizzate semplicemente con riferimento alla data di ricezione,  </p><p>ovvero senza riguardo alla 1° email a cui sono seguite poi le risposte </p><p>questo perchè è un casino trovare la mail che mi serve tra quelle assembrate in successione </p><p>esiste la possibilita di farlo? </p><p>poiche questo ""assembramento"" non esisteva una volta, se non si puo escludere vorrei mi indichiate una versione di thunderbird prevedente alla sua implementazione, cosi da poter visualizzare i messaggi in ordine di arrivo senza alcuna altro riferimento </p>",other;,thunderbird,other,it,1592016;,hotlancelot,https://support.mozilla.org/questions/1418982
1418985,2023-07-21 09:04:43 -0700,2023-07-21 09:44:16 -0700,Replacing Account GPG Key Fails,"<p>My TB account/email address was set up with a valid, working gpg key, it was then discovered there was a problem with that key, outside of TB. So I revoked and deleted the key outside of TB, then I deleted the key from my TB account and tried to import a new replacement key into my TB account, but the import failed. The steps taken with this import were identical to those taken for the original import, as shown in the attached image. Can anyone explain why the import fails? TIA Jay </p>",privacy-and-security_1;gpg;,thunderbird,privacy-and-security-settings,en-US,1592020;,jayand1970,https://support.mozilla.org/questions/1418985
1418986,2023-07-21 09:27:05 -0700,2023-07-22 02:10:18 -0700,My Thunderbird is often cleaning folders up,<p>My Thunderbird is cleaning folders up too often </p>,fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1592032;1592131;1592132;,maciekgorski,https://support.mozilla.org/questions/1418986
1418990,2023-07-21 09:56:21 -0700,2023-07-21 09:56:21 -0700,Thunderbird 115.0 / 115.0.1 - CalDAV does not sync,"<p>Hello, </p><p>since update to Thunderbird 115.0 (from 102) it seems that the CalDav sync does not work. The items that have been synced when updating to the new version still exist, but modifications (new items, deleted items) do not sync any more. </p><p>On my CalDAV server and synced Android calendars everything works. Pushing the synchronization via the menu does not help. I also checked the settings of my 12 calendars, but they are valid. </p><p>Is this a known problem or reproducible by others? </p><p>Kind regards Florian </p>",calendar;troubleshootingdetailsmissing;tb115;caldav;,thunderbird,calendar,en-US,,k92penbgtowlll4a,https://support.mozilla.org/questions/1418990
1418991,2023-07-21 10:21:59 -0700,2023-07-21 11:23:55 -0700,"How do I stop ""THREADING"" on ALL Folders","<p>I NEVER used Threading, but after the latest updates ALL my folders are now THREADED.  I HATE Threading and the ONLY way I've found to disable Threading is go to EACH Folder and select VIEW-SORT-UNTREADED. </p><p>That is insane because I have MANY accounts and MANY folders within.  </p><p>Is there any way to disable Threading and switch to UNTHREADED without going folder by folder? </p>",customize;threading;,thunderbird,customize-controls-options-and-add-ons,en-US,1592030;1592035;1592037;,Chicks_Hate_Me,https://support.mozilla.org/questions/1418991
1418992,2023-07-21 10:30:30 -0700,2023-07-21 12:03:22 -0700,Více PC,"<p>Dobrý den,  nikde jsem nedohledal jak se to se správou více emailů na více PC. Je nějaká možnost jak mít jednoho klienta na více PC tak abych nemusel nic složitě zálohovat&nbsp;? A mohl přebíhat jen mezi PC&nbsp;?  </p><p>Děkuji  V. Mečl </p>",customize;,thunderbird,customize-controls-options-and-add-ons,cs,1592049;,vojtamecl,https://support.mozilla.org/questions/1418992
1418993,2023-07-21 11:05:23 -0700,2023-07-21 11:59:47 -0700,"""New Message"" button gone","<p>Somehow I managed to remove the ""New message"" button above my email address. How do I get it back? I have tried looking through the toolbars, but so far nothing is working. </p><p>Does anyone have any ideas? </p><p>Thank you! </p>",customize;tb115;,thunderbird,customize-controls-options-and-add-ons,en-US,1592036;1592039;1592048;,meatball297,https://support.mozilla.org/questions/1418993
1418994,2023-07-21 11:12:31 -0700,2023-07-21 21:38:54 -0700,"After working fine for years, Thunderbird now fails to connect at Startup, but has no problem after that","<p>I’ve been using Thunderbird for many years, and it has been in my Startup apps for all those years, with no problems. But about a month ago, Thunderbird began failing to connect to the server at startup. It happens most of the time, but not 100% of the time. As soon as I see the failure message pop up, I can go to Thunderbird and click Get Messages, and it retrieves them with no problem. I can see that I’m already connected to the internet when Thunderbird starts, so what could be causing these connection failures at startup? </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1592044;1592063;1592100;,gf1701,https://support.mozilla.org/questions/1418994
1419003,2023-07-21 12:10:48 -0700,2023-07-25 06:10:26 -0700,Cannot forward emails over c. 200K as attachments,"<p>When I try to forward emails over c. 200K, I get the following error message: </p><p>An error occurred while sending mail. The mail server responded:  Line length exceeded. See RFC 2821 #4.5.3.1.. Please check the message and try again. </p><p>I have researched this error, and it seems it comes from a line length in the email code being &gt;999 characters long without a space. Now, I get my messages from Yahoo imported into Thunderbird; I can forward such messages as attachments in Yahoo, but not in Thunderbird. Whatever the issue, is there a way to change, alter, or override the RFC setting so I can send larger attachments as emails without encountering this error? I've seen hints on the Web that it might be doable given this or that add-on or by something called GWAVA, but I can't effect a solution myself. Any help would be appreciated. Thanks, John-&nbsp;:) </p>",other;,thunderbird,other,en-US,1592185;1592189;1592572;1592706;,veryproicelandic,https://support.mozilla.org/questions/1419003
1419005,2023-07-21 12:43:05 -0700,2023-07-24 04:43:03 -0700,TB 115 Customizations,"<p>Re: userchrome.css It appears only part of my userchrome file affects customization in latest release (115).   </p><p>Q: Is there any information on how to do customizations for the following specific items:  1. message pane grid lines, 2. message row alternating colors  3. thickness of all pane splitters?  </p><p>Thanks for any leads.... </p>",customize;unsupported;userchromecss;unsupporteduserchromecss;tb115;,thunderbird,customize-controls-options-and-add-ons,en-US,1592062;1592214;1592356;1592362;1592363;1592365;1592367;1592369;1592371;1592383;1592495;1592496;,brantmercer,https://support.mozilla.org/questions/1419005
1419006,2023-07-21 12:47:29 -0700,2023-07-24 22:54:35 -0700,Thunderbird links have stopped working.,"<p>Links in Thunderbird email no longer work. I have to right click, copy and paste into browser.  I've downloaded and installed ver 115.0.1 64-bit and tried 3 different browsers: Firefox, Edge &amp; Chrome and still the links in Thunderbird don't work.  Email links still work, but none that require a browser. </p>",fix-problems;tb115;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1592191;1592209;1592591;1592666;1592667;,jimarch,https://support.mozilla.org/questions/1419006
1419007,2023-07-21 12:55:05 -0700,2023-07-21 12:55:05 -0700,Unified Folder not getting new email,"<p>If you have more than one email account in TB (116 beta)  and you also have a Unified Folder for all the accounts, clicking on the little ""cloud"" to get new email does not work. It should get new email for all accounts in the Unified Folder. You have to get new email individually for each account. </p>",other;tb115;getmail;,thunderbird,other,en-US,,RHall,https://support.mozilla.org/questions/1419007
1419012,2023-07-21 13:16:17 -0700,2023-07-21 13:39:24 -0700,Why are my messages so compact/Can this be changed,"<p>I don't think I can properly explain but I will try.  I just got the latest version of Thunderbird and now the look of the messages in the inbox are very compacted.  In the previous version, the visual look and spacing of the messages in the inbox were more spaced out and easier to read.   </p><p>Is there a way to fix this through a font change or add on?  I can't handle squished messages. </p>",other;density;tb115;,thunderbird,other,en-US,1592057;1592059;,yelnock,https://support.mozilla.org/questions/1419012
1419018,2023-07-21 13:57:10 -0700,2023-07-21 16:39:47 -0700,Keyboard shortcut to hide quick filter bar,"<p>In Thunderbird v115, pressing Ctrl+Shift+K (in Windows) displays the Quick Filter bar (if it's not currently visible).  However, the same shortcut does not hide or toggle the display of the Quick Filter bar.  It can be hidden by navigating through the menus to find the option and unchecking it, but it might be more intuitive and convenient to have the same keyboard shortcut toggle the display of the filter bar instead of only displaying it.  Or perhaps a small ""X"" icon at the right edge of the toolbar could be added to allow hiding it using the mouse. </p>",customize;quickfilterbar;,thunderbird,customize-controls-options-and-add-ons,en-US,1592077;1592079;,swbrains,https://support.mozilla.org/questions/1419018
1419019,2023-07-21 13:57:39 -0700,2023-07-24 12:36:49 -0700,Thunderbird Address Book,<p>When I click on an entry in the Thunderbird Address Book it opens an Edit box.  Is there a way to close such box without having to change the folder and maybe coming back?  It would be nice to have a X or equivalent to close the Edit! </p>,customize;addressbook;,thunderbird,customize-controls-options-and-add-ons,en-US,1592181;1592200;1592205;1592578;1592581;1592592;,jawnobre,https://support.mozilla.org/questions/1419019
1419021,2023-07-21 14:39:47 -0700,2023-07-21 23:25:50 -0700,Thunderbird displays Hebrew font incorrectly,"<p>Hello! I am running Thunderbird 102 with the Tools &gt; Settings &gt; General &gt; Language &amp; Appearance Default font set to Alef, a Hebrew font on my PC. However, when opening a new Write window and typing in Hebrew, the font displayed is definitely not Alef, even after I select it and set it to Alef. It looks like Times New Roman or Book Antiqua, but I am not sure. I have tried View &gt; Repair Text Encoding but it does not seem to change anything. Any assistance you may care to provide will be appreciated. Thanks! </p>",customize;righttoleft;signature;rtlhebrew;hebrew;,thunderbird,customize-controls-options-and-add-ons,en-US,1592099;1592113;,groucho3,https://support.mozilla.org/questions/1419021
1419022,2023-07-21 14:41:40 -0700,2023-08-02 11:56:35 -0700,Thunderbird stopped sending emails,"<p>Two days ago Thunderbird no longer would send emails (been using it without problems for 7 years) I have read all the previous posts on this. Tried sending emails after disabling firewall and Malwarebytes without success. I can receive emails sent from my Spectrum email account (still works). I can send emails from my iPhone using the identical Outgoing Server Settings. The settings are in the screenshot. Also downloaded the latest version of Thunderbird today. Didn't fix it. To get around the problem right now is I am composing my emails (IMAP), saving them in my drafts and then sending them from my iPhone.Any ideas? Thank you! </p>",other;troubleshootingdetailsmissing;tb115;cannotsendemails;twc;,thunderbird,other,en-US,1592097;1592115;1592117;1592166;1592174;1592176;1592177;1592178;1592203;1592463;1594531;1594545;1594553;1594582;,lgarner1954,https://support.mozilla.org/questions/1419022
1419023,2023-07-21 15:09:43 -0700,2023-07-22 03:00:45 -0700,Why did you upgrade my software.,"<p>Why did you upgrade my software.  Now I can't send any emails.  What the h did you do, and would you please stop changing the software if it's working!!!!!!  I DIDN'T NEED ANY UPGRADES, IT WAS WORKING JUST FINE!!!! Everything keeps timing out.  F you.  I can't send anything!!!!!!!!!!!1 </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1592144;,CGB1,https://support.mozilla.org/questions/1419023
1419024,2023-07-21 15:43:17 -0700,2023-07-23 13:18:06 -0700,MSN is now saying that Outlook won't work,"<p>I have to use MSN now for my email server since your software no longer works!!!  I can't send anything through your software now that you ""upgraded"" your TB software without my permission.  Not sure why, but MSN is now saying that Outlook won't work with TB.  So, good luck with that. </p>",download-and-install_1;outlook;troubleshootingdetailsmissing;tb115;msoauth;,thunderbird,download-install-and-migration,en-US,1592096;1592235;1592364;,CGB1,https://support.mozilla.org/questions/1419024
1419027,2023-07-21 16:54:34 -0700,2023-07-22 19:37:48 -0700,Can't Set Up Thunderbird. (Using AOL/Verizon email address.),"<p>I've tried very hard to set up Thunderbird, but am hitting roadblocks.   I'm using an AOL (Verizon) email address. Whatever I do, I get this message: ""Unable to log in at server. Probably wrong configuration, username, or password.""  I am using the password that gets me into my AOL account. Is there another I should be using? People refer to an ""app password."" I'm not sure what that is.  I have too little technical knowledge to adjust the ""configuration."" Any help would be GREATLY appreciated. I've attached a couple of screenshots which may make my problems clearer to someone with more expertise. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1592085;1592087;1592182;1592208;1592259;1592266;,mdennisburns,https://support.mozilla.org/questions/1419027
1419028,2023-07-21 17:01:05 -0700,2023-07-22 17:13:21 -0700,Adding Fastmail Addresses to Thunderbird,"<p>I can set up accounts for addresses set up with my ISP and with Gmail in Thunderbird, but I cannot set them up for Fastmail addresses.   </p><p>In exchanges with Fastmail, they showed me screenshots with such email addresses set up.  The only way I know to have Thunderbird use any email address is to set up an account in Thunderbird for that address which requires validating the account set up with the email address provider's domain.  If I understand Fastmail correctly, that cannot be done.  Instead, they say I can set them up as identities (if I understand them correctly) but I don't know how to do that without accounts in Thunderbird. </p><p>If anyone has successfully set up multiple @fastmail.com email addresses in Thunderbird, I'd like to know how it was done. </p>",other;fastmail;,thunderbird,other,en-US,1592143;1592216;1592245;,rabbithutch1,https://support.mozilla.org/questions/1419028
1419031,2023-07-21 18:17:07 -0700,2023-07-21 21:11:44 -0700,Lost email history after reinstall,"<p>Took desktop in to upgrade my drive at staples so I would have more room. They did data migration but when I got my computer back, my thunderbird icon and auto login was missing. They also told me they had to install a new version of windows.  I redownloaded new version of thunderbird, entered my info (can't remember if I was imap or pop previously so when I tried both, I had two email profiles in thunderbird but no history) and I can only get email history for the past month. I have searched through all kinds of help articles and cannot fix the issue.  I had a back up before I took it in, only files I can pull up are the mozilla download file.  Can someone please help? 10years of missing emails is a major problem. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1592094;,shdebruijn,https://support.mozilla.org/questions/1419031
1419032,2023-07-21 18:20:31 -0700,2023-07-24 19:56:25 -0700,"102.13.0 (64-bit)  Lost all profile, emails, etec, etc on update.","<p>So for the second update in a row ALL of my emails, accounts, etc have vanished. Last time I used a profile backup to repair the issue. I am tired of this crap. Seriously if you cannot manage this issue leave it alone. It seems to see the existing account / profile as default but will not load it. It is as if no profiled exist at all. I have used and supported TB and Mozilla for years but from here on I am sadly going to have to replace TB with a paid option. Too risky of a software to take a chance at this point. It would be cool to have a quick fix that is automatic but the only quick fix is a backup. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1592093;1592257;1592261;1592651;,vengeful1,https://support.mozilla.org/questions/1419032
1419035,2023-07-21 19:25:23 -0700,2023-07-24 04:20:33 -0700,upgrade to thunderbird 100 breaks my file structure and filters,"<p>I have had quite major problems with upgrading from thunderbird 91.13.1. I had to go back, and, also, restore my profiles folder. One of my accounts has some 100 folders in its directory, and, some 200 filters. I built this up over more than 10 years, and, relied on it for saving my mails. Also, the last time I did a major upgrade, firefox interfered with the profiles and I needed to work around that also. So, can someone guarantee me that the upgrade will mean that I can simply inmstall it and run it exactly as i do now? See my partial file structure filter list </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1592141;1592251;1592329;1592428;1592494;,k2reed3g,https://support.mozilla.org/questions/1419035
1419041,2023-07-21 23:55:34 -0700,2023-07-21 23:55:34 -0700,TB mark email as read only after double-click,"<p>Hi, I'm a TB newbie (Outlook veteran&nbsp;:-)). I'd like to have my mail marked as un-read even after preview (in the preview pane), but marked as read after double-click (open email), reply / reply-all or forward. </p><p>The motivation for this BP is that I know I read the email, but it's still on my ""to-do"" list. </p><p>As you know TB's options are to mark as read immediately or after a given time period (basically the same regarding my BP). </p><p>Couldn't find an add-on for that. </p><p>It's extremely frustrating to have to manually mark as read each email. </p><p>Any idea? Thx, Eran </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,,eran.carmon,https://support.mozilla.org/questions/1419041
1419043,2023-07-22 00:51:33 -0700,2023-07-22 10:05:39 -0700,cant login gmail,<p>when login oauth get this error </p>,fix-problems;troubleshootingdetailsmissing;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1592204;,gj2431491081,https://support.mozilla.org/questions/1419043
1419044,2023-07-22 01:40:44 -0700,2023-07-22 03:43:29 -0700,Supernova Alpha Release,"<p>Hi, is the Thunderbird Supernova Alpha available for download? If so, how do I download it? </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1592139;1592140;1592151;,mike.pugh.is,https://support.mozilla.org/questions/1419044
1419050,2023-07-22 05:35:19 -0700,2023-07-22 05:35:19 -0700,Thunderbird not downloading emails when opting for saving password,"<p>I recently updated my version of thunderbird to 115.0.1 after long time and I noticed that if I want to save the email accont's password, the connection with the server gets stuck after connecting to the Host, trying to send login information. If I leave the save checkbox empty, the download process of the emails runs without issues. </p><p>Is there a fix to this behaviour or do I need to keep entering the password every time I open Thunderbird? </p>",fix-problems;troubleshootingdetailsmissing;tb115;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,dani4le,https://support.mozilla.org/questions/1419050
1419051,2023-07-22 06:49:10 -0700,2023-07-23 08:51:22 -0700,Thunderbird Address Book,<p>Why does my Thunderbird Address Book look such a mess? (Screenshot attached). Thanks. kinsale@talktalk.net </p>,other;,thunderbird,other,en-US,1592250;1592335;1592339;,kinsale2,https://support.mozilla.org/questions/1419051
1419052,2023-07-22 06:57:45 -0700,2023-07-24 06:49:45 -0700,Thunderbird filter not firing on body entry,"<p>I'm trying to trap messages that include in the body: &lt; html&gt; &lt; center&gt; &lt; a href=""<a href=""http://ht.ly/TPtv50PiNHj"" rel=""nofollow"">http://ht.ly/TPtv50PiNHj</a>""&gt; &lt; img src=""<a href=""https://www3.0zz0.com/2023/07/22/09/944240258.png"" rel=""nofollow"">https://www3.0zz0.com/2023/07/22/09/944240258.png</a>""&gt;&lt;/a&gt; &lt; /center&gt; &lt; /html&gt; </p><p>By using a filter on the body (if contains .0zz0.com) see image. It doesn't fire. </p><p>thanks, </p><pre> /steveA </pre>",other;filters;,thunderbird,other,en-US,1592249;1592330;1592462;1592509;,sralpert,https://support.mozilla.org/questions/1419052
1419054,2023-07-22 07:15:24 -0700,2023-07-23 14:27:11 -0700,problems using Thunderbird on new imac with OS13,<p>1. Messages not downloading from server to Thunderbird on iMac 2. Can't create/apply filters </p><p>Thanks! Dominie Nash </p>,download-and-install_1;troubleshootingdetailsmissing;,thunderbird,download-install-and-migration,en-US,1592375;,dominien,https://support.mozilla.org/questions/1419054
1419056,2023-07-22 07:31:34 -0700,2023-07-23 12:41:37 -0700,Border of Excel portion when pasting on message body,"<p>When I am pasting a portion of Excel file on to the message body, i find that the border is missing after the message gets sent, though initially while writing the borders are visible. Can you suggest a solution? -- Thanks and Regards </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1592341;1592348;,scy321,https://support.mozilla.org/questions/1419056
1419057,2023-07-22 07:50:04 -0700,2023-07-22 08:11:23 -0700,Adding mail.com,"<p>Hello, I am unable to add my <a href=""http://mail.com"" rel=""nofollow"">mail.com</a> address to my thunderbird. Does anyone have experience with it? it says incorrect password but I made sure the password is correct. Only issue is the login. I do not know what it is.  <a href=""https://i.imgur.com/BjJSDcf.png"" rel=""nofollow"">https://i.imgur.com/BjJSDcf.png</a> </p><p>Any tips would be appreciated. </p>",other;mailcom;,thunderbird,other,en-US,1592179;,samokosik,https://support.mozilla.org/questions/1419057
1419064,2023-07-22 08:59:41 -0700,2023-07-22 09:12:32 -0700,"Local folder size limit is no longer 4GB in 2023, right?","<p>In a lot of help articles related to Thunderbird, they still say the largest mailbox limit is 4GB. From what I understand this is no longer the case in modern version of Thunderbird (year 2023). But I can't find the current size limit -- is it only bound by the maximum file size limit set by the operating system (I am using Mac OS Ventura)? </p><p>I downloaded .mbox file from Google Takeout which is over 30GB. So far it opens fine when I put the .mbox file on a USB drive and open it in Thunderbird as Local Folder. I am wondering if I should leave it as is, using it as an email archive, or convert/split the .mbox file to avoid problems in the future? </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1592192;,fw6z7xybc8,https://support.mozilla.org/questions/1419064
1419075,2023-07-22 11:00:37 -0700,2023-07-24 05:49:29 -0700,not receiving emails since 102.13 update,<p>Thunderbird not receiving emails since 102.13 update </p>,other;,thunderbird,other,en-US,1592247;1592499;,jack136,https://support.mozilla.org/questions/1419075
1419076,2023-07-22 11:27:23 -0700,2023-07-22 11:27:23 -0700,Thunderbird 102.13.0 64bit,"<p>Allow immediate notification of incoming email and Enable spell check as you type don't work. Have tried resetting, no joy. Started on Ubuntu 22.10 and continues on 23.04. I've seen this issue when one piece of data is stored in two places and they get out of sync. Unclear if that's the case here. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,,rchristopherjohnson,https://support.mozilla.org/questions/1419076
1419078,2023-07-22 12:26:08 -0700,2023-07-24 02:17:45 -0700,Using 0auth2,"<p>I changed the password of one of my emails when trying to configure it for my phone. I forgot that it was set to 0auth2. So now I have changed the password and can open the Gmail, account online OK, but I can't find how to go back to the 0auth2 password.  0auth2 is still set in Thunderbird but I have no idea what the old 0auth2 code was. How can I update it to work again? </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1592225;1592227;1592244;1592295;1592320;1592322;1592415;1592480;,addyjustforregistering,https://support.mozilla.org/questions/1419078
1419086,2023-07-22 15:07:57 -0700,2023-07-23 08:05:46 -0700,Invio posta elettronica,"<p>Bungiorno, Al momento dell' invio di una Mail anche se questa parte regolarmente mi viene un avviso 'Non c'è spazio sufficiente per scaricare nuovi messaggi. Eliminare la vecchia posta e svuotare il cestino' Si rende noto che nella cartella Cestino non c' è nessuna mail visibile, e non ci sono le cartelle 'Posta inviata', 'Bozze'  </p><p>Uso Windows WIN 11 PRO e per l' impostazioni uso POP </p><p>Allego Screenshot della videata che appare  </p><p>Ringraziando per un eventuale risposta </p>",other;,thunderbird,other,it,1592285;1592334;,dario_gabrielli64,https://support.mozilla.org/questions/1419086
1419087,2023-07-22 15:08:50 -0700,2023-07-23 19:52:51 -0700,How to delete local copy of emails when my server is configured to IMAP?,"<p>I have limited capacity on my computer where Thunderbird is, and it ballooned up to 1.5GB on my computer. I would like to have a way to effectively remove all the download local emails <strong>without</strong> also removing them from my email provider (Yahoo), and also how to prevent it from doing that again. Thanks! </p>",other;,thunderbird,other,en-US,1592243;1592393;1592436;,kurt.zedriche,https://support.mozilla.org/questions/1419087
1419093,2023-07-22 16:15:14 -0700,2023-07-22 17:00:01 -0700,Always asks for password,<p>I am using version 102.13.0 (64-bit) and there is no option to send both username and password.  I am always asked for a password to get new messages. How do I fix this </p>,privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1592242;,budman11,https://support.mozilla.org/questions/1419093
1419106,2023-07-23 00:17:56 -0700,2023-07-26 08:57:14 -0700,Thunderbird 115 still using the same old UI not showing the latest updated card view.,"<p>Hi Team, I download the latest update i.e. 115 for the official web site but new ui isn't reflecting. please help. I loved the new UI Supernova but even after installing the latest version I am not able to use it. it is still showing the email in the old way. </p>",other;tb115;,thunderbird,other,en-US,1592355;1592916;1592924;1592955;1592959;,mailtodeepak70,https://support.mozilla.org/questions/1419106
1419115,2023-07-23 05:26:52 -0700,2023-07-23 12:00:07 -0700,Gmail tags are no longer represented as subfolders in Thunderbird 115,"<p>Hello, after upgrade to Thunderbird 115, Gmail tags are no longer treated as subfolders. Before the upgrade, the ""All mail"", ""Trash"", ""sent mail"" etc were put into a subfolder in my account called ""gmail"". Also, if I created a tag called ""archive/info"" and ""archive""next"", Thunderbird interpreted this with creating a folder""archive"" with subfolders ""info"" and ""next"". Can I somehow make this work again? Or at least, can I somehow influence sorting of folders within the account? Thank you. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,cs,1592350;1592351;1592357;,vojtech.polasek,https://support.mozilla.org/questions/1419115
1419116,2023-07-23 06:12:49 -0700,2023-07-25 04:26:49 -0700,Specifying where address books are stored,"<p>using Windows 10: I keep well away from C:\Users (aka 'Documents and Settings') as it's full of cr*p All my data is stored on a separate drive D: (for data) - documents, photos &amp; music plus internet. Firefox is easy - I just define different accounts for general, motorcycles &amp; cars Thunderbird seems easy with different accounts for 'business' (accountants &amp; lawyers), motorcycle club &amp; general. This makes backing up easy - mirror D: to a removeable drive. Now I realise that address books are not on D: and I cannot specify where to keep them.  ...yet they still appeared when I switched to a new laptop like this year and just copied the folders over. Magic!  Should I worry?   Does Thunderbird take care of this?  keeping backups of address books in the profile and copying them to C:\Users?  Then backing them up again in the profile as changes are made? Deeply puzzled Jem </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1592328;1592530;1592543;1592671;1592697;,jemini344,https://support.mozilla.org/questions/1419116
1419118,2023-07-23 07:52:01 -0700,2023-07-23 07:52:01 -0700,how do I set the width of the calendar so that it fits on the screen (or window),"<p>The calendar is too wide. The width of the columns cannot be reduced so it fits on a 1920 x 1080 pixel screen, see the first image. With extra LH column everything is moved further right, but no narrowing on columns, see the second image. </p><p>But if the LH column is widened the calendar columns are narrowed, but you still can't see the end of the week, see the third imageimage four. </p><p>Can it be arranged so that the default setting shows ALL the calendar columns? </p><p>This is Thunderbird 115.0 (64-bit) </p><p>I tried with Thunderbird 115.1. It now works better on a window 1920 pixels wide, but you still get this, image 4, (1080 pixel wide screen with very wide LH column), and this, image 5, (1080 pixel wide screen, not full screen, with narrow LH column) </p>",calendar;tb115;,thunderbird,calendar,en-US,,Rogerh_1,https://support.mozilla.org/questions/1419118
1419119,2023-07-23 07:52:18 -0700,2023-07-23 09:17:41 -0700,I can't access password manager because the menu (top right three lines) doen't include Preferences,<p>Explain how to access password manager </p>,privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1592344;,bweedon,https://support.mozilla.org/questions/1419119
1419124,2023-07-23 09:14:37 -0700,2023-07-23 13:04:25 -0700,Back to 102 from 115,"<p>Just 'upgraded' to v115.  What a horrid layout, larger curvy fonts, more space taken on desktop, so smaller views of actual emails.  Whole presentation is a mess. The important thing here is the emails, not the frame they sit in.  This latest update has moved menu bars around, lost distinction of tabs, and is presenting an alien picture. </p><p>Trying to revert back to 102, I get a message that this will dispose of my profile, and I'll have to create it all again.  What fool thought that was a good idea? </p><p>Now, I need a process to revert to 102, to regain the cleaner layout, with my profile intact. </p><p>Making it 'pretty' is not an improvement. </p>",download-and-install_1;downgrade;tb115;,thunderbird,download-install-and-migration,en-US,1592359;,nigelcox95,https://support.mozilla.org/questions/1419124
1419129,2023-07-23 11:21:05 -0700,2023-07-24 11:46:29 -0700,Thunderbird (102 and earlier) won't save passwords,"<p>After migrating from Eudora OSE, my TB installation used to save passwords just fine, but it couldn't handle web content in pages. So then I migrated to Thunderibird version forty-something and web content in pages worked fine, but I had to enter my password for each of my 3 accounts in the default profile and enter it again when I sent a message. Several people online recommended deleting pkcs11.txt from the profile so I searched for this file. Deleting it fixed nothing, but there was still an instance at D:\Eudora(Thunderbird)Mail\chome_debugger_profile. Renaming that one did nothing either. C:\Users\John\Appdata\Roaming\Thunderbird\Profiles has two profiles, k7h2ze74.default dated 2011 and z2wlh2az.default-release dated 2/23/22 - the latter is surely the actual active profile. Is something in that profile directory supposed to point to the password storage location? When I am prompted for credentials, if I ask TB to save the password, it just hangs and never logs on to that account, which tells me TB is trying to write someplace that it has no permission or doesn't exist. </p><p>I am not willing to export my messages and then start with a fresh install because I have ~400 message filters, most of which handle spam. </p><p>The actual location of my messages is in subdirectories of D:\Eudora(Thunderbird)Mail and Thunderbird.exe is at  D:\Program Files (x86)\Mozilla Thunderbird </p><p>There is a file profiles.ini in my ...\Roaming\Thunderbird directory which is below: [InstallC1263DE4EAE8A7E6] Default=D:\Eudora(Thunderbird)Mail </p><p>[Profile1] Name=default-release IsRelative=1 Path=Profiles/z2wlh2az.default-release </p><p>[Profile0] Name=default IsRelative=0 Path=D:\Eudora(Thunderbird)Mail Default=1 </p><p>[General] StartWithLastProfile=1 Version=2 </p><p>[InstallB17E77F3210890EF] Default=Profiles/z2wlh2az.default-release Locked=1 </p><p>SOMETHING IS MESSED UP WITH THIS INSTALLATION. Can anyone help me fix it? </p>",other;,thunderbird,other,en-US,1592406;1592586;,jpetzing,https://support.mozilla.org/questions/1419129
1419134,2023-07-23 12:42:53 -0700,2023-07-29 17:35:35 -0700,what is EES-Temp folder,<p>In doing some file and folder cleanup I just ran across a folder that I don't recall seeing previously.  It is on my local drive and labeled EES-temp.  It contains 27 files from the last month and a half and one from 2017.  Most but not all of them appear to be items I have filed in other folders.  Can someone tell me about this folder?  Can I delete it?  It looks like it was created by TBird. </p>,other;add-ons;probablynotathunderbirdproblem;editemailsubject;,thunderbird,other,en-US,1592404;1592425;1592427;1592447;1592526;1593355;1593357;1593448;1593697;,eberger5,https://support.mozilla.org/questions/1419134
1419138,2023-07-23 13:40:21 -0700,2023-07-23 17:27:27 -0700,"outgoing server was lost  cannot email,  can receive emails & use internet",<p><strong>bold text</strong> </p>,fix-problems;charter;cannotsendemails;cannotsendemail;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1592405;1592413;,ddew2013,https://support.mozilla.org/questions/1419138
1419139,2023-07-23 13:46:02 -0700,2023-07-23 16:43:03 -0700,Find email pots windows 10,<p>Find email pots windows 10? </p>,download-and-install_1;troubleshootingdetailsmissing;,thunderbird,download-install-and-migration,en-US,1592400;,jgjacobs,https://support.mozilla.org/questions/1419139
1419140,2023-07-23 13:49:52 -0700,2023-07-26 08:39:08 -0700,outgoing server lost,"<p>Outgoing server #587, can receive email, can search on internet,  cannot send emails. </p>",fix-problems;spectrum;charter;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1592398;1592412;1592418;1592424;1592426;1592547;1592954;,ddew2013,https://support.mozilla.org/questions/1419140
1419143,2023-07-23 14:21:15 -0700,2023-07-24 06:21:41 -0700,Cannot send tb email from within excel,"<p>Just upgraded to TB 115.0.1 and am having trouble sending a spreadsheet from within excel. I get ""General mail failure. Quit Microsoft Office Excel, restart the mail system, and try again."" </p><p>I have re-installed TB, restarted excel with no success. I have also checked the registry and the thunderbird keys seem to be correct. </p><p>Help please. </p><p>Thanks </p><p>Don </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1592377;1592396;1592402;1592435;1592502;,DonMarquardt,https://support.mozilla.org/questions/1419143
1419148,2023-07-23 16:21:56 -0700,2023-07-24 12:55:49 -0700,Supernova and attachment drag and drop?,"<p>Hello: I don't know where exactly to post this, so sysadmin, ok to move...Just migrated to supernova (115). W11p stable laptop. Only did the ""upgrade"" of the t-bird (so profile has remained the same).Tried to drag &amp; drop a file as attachment, in a draft in edit mode, as in v102, but can't . Is there something I don't know here? If so, pls add info. Using the ""attach"" under file menu, fortunately does work, but a lot slower &amp; haven't tried multiple drag &amp; drop. The file is small (19 KB), &amp; pdf, so should not be problem. Tx. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1592407;1592450;1592458;1592599;,linusr,https://support.mozilla.org/questions/1419148
1419155,2023-07-23 20:11:55 -0700,2023-07-23 20:11:55 -0700,Thunderbird,"<p>When Thunderbird was auto updated from? to 115.0.1 my unified folders were significantly changed.  I no longer have my main account shown in the unified folder, and do not have a my main account with other in the trash list, so cannot see deleted emails from my main account. </p>",other;troubleshootingdetailsmissing;tb115;unifiedfolders;,thunderbird,other,en-US,,sonomabridge,https://support.mozilla.org/questions/1419155
1419159,2023-07-23 21:25:30 -0700,2023-07-24 11:43:37 -0700,"Thunderbird message filter ""Run Now"" button grayed out?","<p>I just downloaded Thunderbird for my Win PC.   Win 10 Home, 64 bit.  I have gmail downloading or linked to my PC.  I then created some folders in Inbox then went up to the Tools menu, Message filters. </p><p>Did the Filter name - Manually Run - Getting New Mail </p><p>Match all of the following: From - Contains - <a href=""http://Amazon.com"" rel=""nofollow"">Amazon.com</a> </p><p>Move Message to  - Amazon on XXXX@xxxx.com </p><p>Click OK </p><p>Back on Message filters window the ""Run Now"" is light gray?  I can't press it and the Choose Folder only allows Trash or Outbox, no other box.  Filters for: Local Folders </p><p>Not crazy about reinstalling as it took 2 days to download all the files from gmail. </p><pre>I did everything correctly (I think) so I'm not sure why it isn't working.  I restarted my computer and same thing.   Any help?  Bueller? </pre>",other;filters;,thunderbird,other,en-US,1592448;1592583;,bdiver,https://support.mozilla.org/questions/1419159
1419173,2023-07-24 03:17:48 -0700,2023-07-24 03:17:48 -0700,Network calendar causes Thunderbird freeze,"<p>Hello everyone, I have a problem with Thunderbirds calendar after installing the version 115.0.1 running on Windows 11. Syncing with my network calendar causes the program to freeze. I can wait a whole day and nothing happens. When I turn the calendar off, Thunderbird is working fine. Tried to delete the 'calendar-data/cache.sqlite' file, but it didn't helped. Deleted the calendar and add it as a new one - also no luck. </p><p>Thanks in advance for any help </p>",calendar;troubleshootingdetailsmissing;tb115;tb11501;,thunderbird,calendar,en-US,,slawek.jsk,https://support.mozilla.org/questions/1419173
1419176,2023-07-24 03:50:03 -0700,2023-07-24 03:52:00 -0700,Selected header does not match loaded body on IMAP,"<p>Hey Team, </p><p>This is a problem that I have seen a few times over the years but is causing me some real headaches at the moment for one specific customer who uses TB. </p><p>The computers in question are fully patched windows 10 with TB 115 installed. </p><p>When clicking on an email header / selecting an email from the message list, sometimes, a different email body is loaded into the message pane. Sometimes moving the message to a different folder seems to resolve the issue but I'm not sure that this works 100% of the time. We have also had instances where an email has been replied to but the wrong email body has been included in the reply (bit if a data security concern...) </p><p>I am assuming that somewhere along the lines the link between the downloaded headers and the message bodies is getting out of sync. My current ""fix"" is to remove the account, remove the data then add the account back. This seems to fix things but doesn't seem like the right way to do it. </p><p>Can anyone offer any advise on either; </p> <ol><li> How to prevent this from happening in the first place </li><li> More efficiently re-sync all of the headers to bodies (assuming that this is the issue) </li></ol> <p>Help and advice, greatly received. </p>",fix-problems;troubleshootingdetailsmissing;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1592491;,garethqct,https://support.mozilla.org/questions/1419176
1419177,2023-07-24 04:33:03 -0700,2023-07-24 08:18:06 -0700,Sned mail to multiple adresses (50+),"<p>Hello, </p><p>I have a task where I need to send similar important mails to 50+ comapnies. The mail will ask for important information from these companies. Therefore It cannot look like a mass mail. These companies all have been in contact with us before and we are in process of buying something from them. This is not an attemt to spam or scam anyone.  </p><p>How can I manage sendeing 50 or more similar mails to an excel list of mail adresses?  (maybe even with a text adressing a certain person) How can i prevent ending up in the spam folder? I also do not want to send it as BC to everyone.  </p><p>Is there a built in feature like this?  Or is there a way to add emails from an excel sheet to the adress book and then send to everyone in the adress book?  </p><p>Regards </p>",other;notathunderbirdproblem;,thunderbird,other,en-US,1592545;,Dire_tissima,https://support.mozilla.org/questions/1419177
1419178,2023-07-24 04:52:16 -0700,2023-07-24 04:52:16 -0700,Caixa de entreda não aparece mensagens (email),"<p>Caixa de entrada não aparece as mensagens, apresenta a quantidade de mensagens na parte inferior mas não da pra vizualizar nada como email e assunto. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,pt-BR,,balcao,https://support.mozilla.org/questions/1419178
1419179,2023-07-24 05:17:21 -0700,2023-07-24 05:57:52 -0700,How to enlarge font size in list of e-mails window?,"<p>I cannot figure out how to enlarge the print in the window that displays the list of e-mails. I have found a place to specify font and have tried that, but that does not affect anything in the window I have mentioned. On my old computer (Win 10, 64 bit), I found the font on that window large enough. Not now with my new computer (Win 11, home). I suppose I am running an earlier version of Thunderbird on the old computer? (I haven't yet found the 'about' tab for Thunderbird -- not Firefox, to tell me what version I am running.) </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1592501;,kirkaby,https://support.mozilla.org/questions/1419179
1419180,2023-07-24 05:52:53 -0700,2023-07-24 15:25:48 -0700,No puedo configurar mis correos en Thunderbird,"<p>Hola Por fa hace un tiempo que estoy tratando de conugurar mi gmail y no puedo. Ya configure desde gmail para que hacepte el pop 3 y el imap, desactive el antivirus. y me sale el cartel que q esta mal la configuracion el usuario o la contraseña Alguien me puede dar una mano Gracias César </p>",other;,thunderbird,other,es,1592625;,cesarvicari,https://support.mozilla.org/questions/1419180
1419183,2023-07-24 06:22:27 -0700,2023-07-24 06:22:27 -0700,Syncing on Exit,"<p>Question: Is there a way to sync calendars upon closing Thunderbird? </p><p>Use Case: Adding a task to a CalDav-synced calendar, and close Thunderbird before it hits the usual 5-minute (or whatever user-specified) scheduled sync. Then the task is not synced, even though the user expectation is that the task would be available on the synced calendar. </p>",calendar;,thunderbird,calendar,en-US,,ConfusedAnemone,https://support.mozilla.org/questions/1419183
1419184,2023-07-24 06:29:33 -0700,2023-07-24 06:29:33 -0700,Use Spaces Toolbar instead of Tabs,"<p>With the new Spaced toolbar on the left, having additional tabs at the top for Calendar, Tasks, etc. seems redundant. Is there a way to ""force"" using the Spaces toolbar to just switch between the different views rather than having additional clutter in the form of tabs? </p><p>Apologies if this has been asked before, I found <a href=""/en-US/kb/new?title=Move+Tabs+to+Unified+Toolbar+to+reclaim+vertical+space"" class=""new"" title=""Page does not exist."" rel=""nofollow"">this question</a>  which seems similar, but not quite the same as what I'm asking. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,,ConfusedAnemone,https://support.mozilla.org/questions/1419184
1419185,2023-07-24 06:39:14 -0700,2023-07-24 06:40:03 -0700,AutoArchive and Conversation Clean Up Functionality,"<p>Hello, </p><p>Does Thunderbird support any functionality similar to that of Outlook's: </p> <ul><li> <a href=""https://support.microsoft.com/en-us/office/autoarchive-settings-explained-444bd6aa-06d0-4d8f-9d84-903163439114"" rel=""nofollow"">AutoArchive</a> AutoArchive </li><li> Based on <a href=""https://support.mozilla.org/en-US/kb/archived-messages"" rel=""nofollow"">https://support.mozilla.org/en-US/kb/archived-messages</a> this support article, it seems that the answer is ""No"". </li></ul> <ul><li> <a href=""https://support.microsoft.com/en-us/office/use-conversation-clean-up-to-delete-redundant-messages-70179d54-fa57-48ce-95fd-416d72e5ccd4"" rel=""nofollow"">Conversation Clean Up</a> Conversation Clean Up </li><li> There is a <a href=""https://addons.thunderbird.net/en-US/thunderbird/addon/removedupes/"" rel=""nofollow"">plugin</a> plugin which checks for duplicate emails, but isn't quite the same as the conversation cleanup which only keeps the latest email in a thread (ensuring that the email contains all the previous content). </li></ul>",other;outllok;autoarchive;conversationcleanup;,thunderbird,other,en-US,,ConfusedAnemone,https://support.mozilla.org/questions/1419185
1419186,2023-07-24 06:43:15 -0700,2023-07-24 08:04:30 -0700,Problema account con grande numero di email,"<p>Buongiorno, </p><p>da alcune settimane mi ritrovo Thunderbird che funziona molto male e continua a darmi errori su spazio disco mancante. L'errore esatto è: Alcune cartelle (ad esempio ""Posta in arrivo su mioindirizzoemail"") non possono essere compattate perché lo spazio sul disco è insufficiente. Eliminare alcuni file e riprovare. </p><p>Lo spazio disco c'è, 20 GB disponibili. </p><p>Da diversi mesi riscontro inoltre un ""freeze"" di Thunderbird quando arriva una email. </p><p>Se fino ad ora ho continuato accettando il problema, adesso purtroppo la situazione sta peggiorando e chiedo se forse il problema sia causato dal grande numero di email (parliamo di circa 130000 email per circa 45 GB di spazio occupato). </p><p>C'è qualche problema noto con account con numero di email elevato? </p><p>Grazie </p><p>Mauro </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,it,1592519;1592541;,mauro.narduzzi,https://support.mozilla.org/questions/1419186
1419187,2023-07-24 06:44:21 -0700,2023-07-24 06:44:21 -0700,Thunderbird cannot find its dictionary,<p>Thunderbird cannot find its dictionary </p>,fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,johnwoo3,https://support.mozilla.org/questions/1419187
1419189,2023-07-24 07:10:39 -0700,2023-07-24 07:10:39 -0700,Thunderbird stopped showing messages older than 2 weeks in the inbox.,"<p>I have Thunderbird set up on multiple devices.  Each device accesses the same group of multiple email addresses.   On one of the computers for one of the addresses the messages in the inbox are disappearing after 2 weeks. The emails are still showing up on other devices - so they are not gone from the server.  The settings are set to ""never delete"" for the email in question.  The other email addresses still show messages older than two weeks. </p><p>I'm rather new to using Thunderbird so maybe I'm missing something simple, but I'm not finding any way to correct this.  I have not tried a re-install yet. </p><p>Any suggestions would be appreciated. </p>",fix-problems;troubleshootingdetailsmissing;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,lance.holden,https://support.mozilla.org/questions/1419189
1419191,2023-07-24 07:20:00 -0700,2023-07-24 07:20:00 -0700,enable calendars,"<p>just installed thunderbird, windows remains primary choice for now.  Thunderbird displays that calendars are disabled.  Q 1.  How to enable calendars?  Q 2.  Will I be able to print calendars? </p>",calendar;troubleshootingdetailsmissing;,thunderbird,calendar,en-US,,mnsteve,https://support.mozilla.org/questions/1419191
1419194,2023-07-24 07:36:06 -0700,2023-07-24 07:36:06 -0700,Local Folders Missing,"<p>My local folders seem to be missing!   It looks like there was a new release of Thunderbird associated with this problem.   The profile is 'mika3dvi.default-release'.   The Mail\Local Folders folder contains only new DRAFT, OUTBOX, SENT folders and none of the custom folders I've had for years.   How can I recover my missing folders? </p>",other;dataloss;localfolders;,thunderbird,other,en-US,,tmontew,https://support.mozilla.org/questions/1419194
1419195,2023-07-24 07:41:58 -0700,2023-07-24 07:41:58 -0700,Problem to send big mail with Thunderbird,"<p>Hi, I can not send big mail with Thunderbird now. My mail is: gunnar@isia.se and domain ISIA I have with TELIA, in Sweden the big provider. Error Message: </p><p>Det gick inte att skicka meddelandet. Ett fel uppstod när e-post skulle skickas. Servern svarade: 36GCQZbn026170 This message has been blocked for containing SPAM-like characteristics. </p><p><br> Small mail works OK. There is no problem when using TELIA WEBMAIL. My beleive is that big mail text gets warning for SPAM and that Thunderbird take that as FATAL, it should send anyway, it is not FATAL. </p><p>What can I do&nbsp;??? is there any HELP&nbsp;? Regards Gunnar Lagerlof </p>",other;telia;,thunderbird,other,en-US,,E-post_Gunnar,https://support.mozilla.org/questions/1419195
1419198,2023-07-24 08:19:50 -0700,2023-07-25 09:13:00 -0700,backup mail TB115 in formato non compresso,"<p>Buongiorno, la nuova versione TB 115 non presenta più la possibilità di esportare i messaggi contenuti in una singola cartella, in formato TB leggibile immediatamente e non compresso. L'opzione era utile per ottenere un backup periodico rapido. Gli add on mostrati non sono compatibili con la versione TB 115.  Grazie anticipate </p>",customize;,thunderbird,customize-controls-options-and-add-ons,it,1592554;1592732;,gallal1,https://support.mozilla.org/questions/1419198
1419199,2023-07-24 08:22:05 -0700,2023-07-24 08:22:05 -0700,dismiss all / snooze all does not work,"<p>When I have several active notifications and I try to dismiss or snooze all of them, the notification popup will immediately pop up again with only one of the notifications snoozed/dismissed, and I have to snooze/dismiss all a second time for the rest of the notifications to be affected. </p><p>How can this be fixed? </p>",calendar;,thunderbird,calendar,en-US,,sync21,https://support.mozilla.org/questions/1419199
1419200,2023-07-24 08:32:13 -0700,2023-08-06 06:11:46 -0700,Thunderbird Supernova - big update but still no in-house RTL support?,<p>I find it to be a big oversight that the project is so mature but still doesn't have RTL support out of the box. The (unofficial) add-ons that supply this functionality are yet to be updated to be compatible with version 115. Isn't it time to make this part of the base program? </p>,other;troubleshootingdetailsmissing;rtl;tb115;bug464436;,thunderbird,other,en-US,1592549;1594600;1595623;1595679;,alonshoer,https://support.mozilla.org/questions/1419200
1419201,2023-07-24 08:32:37 -0700,2023-07-24 10:18:20 -0700,Donations,<p>PLEASE STOP SENDING ME A REQUEST EVERY OTHER DAY OR SO FOR DONATIONS.  WE HAVE DONATED VERY RECENTLY! </p>,other;troubleshootingdetailsmissing;,thunderbird,other,en-US,1592567;,maxie.mayell,https://support.mozilla.org/questions/1419201
1419204,2023-07-24 08:57:26 -0700,2023-07-24 16:17:50 -0700,"Junk Filter doesn't delete despite ""Delete them"" being checked.","<p>This is an ongoing problem and it has been around for years.  I know it existed in 102 and also now in 115.  That is that despite the Junk Settings being set to ""Delete them"" under the checked statement ""When I mark messages as junk"", they do not ever get deleted.  I have to manually delete items marked as junk, which is mostly accurate.  So in my inbox, I just see a multitude of items marked as junk each morning until I re-sort by junk status instead of date and then easily delete them and then go back to sort by date. </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1592588;1592593;1592602;1592617;1592622;1592624;1592636;,chunnel,https://support.mozilla.org/questions/1419204
1419207,2023-07-24 09:15:30 -0700,2023-07-26 21:59:40 -0700,como hago cpias de seguridad de mis correos??,"<p>como hago cpias de seguridad de mis correos??? con outlook son pst y aca como son,  como las hago??? </p>",other;,thunderbird,other,es,1592623;1592672;1593120;,expansion1,https://support.mozilla.org/questions/1419207
1419210,2023-07-24 09:57:46 -0700,2023-07-24 11:30:00 -0700,Sort Local Folders and Files Alphabetically,<p>I am using Thunderbird Ver 102.13.0 (64 bit) in Windows. I wish to sort alphabetically all of my local folders.  I use these folders to save messages.  The folders are identified by subject matter and then by the party (client).  The folders and sub-folders should be sorted alphabetically and other saved files should be sorted first alphabetically and second by date. </p><p>How do I do this? </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1592579;,mll2,https://support.mozilla.org/questions/1419210
1419214,2023-07-24 11:32:05 -0700,2023-07-24 19:14:28 -0700,1418674,"<p>Regarding case 1418674: Thank you David for your help. Telia was able to solve the issue, but it wasn't easy for them either. </p>",mobile;fix-problems;,thunderbird,tips-and-tricks,en-US,1592648;,Jamesrsamec41,https://support.mozilla.org/questions/1419214
1419218,2023-07-24 11:44:41 -0700,2023-07-24 14:31:16 -0700,Cannot receive new email messages,"<p>While away from my computer for a few days, Thunderbird stopped retrieving new emails. I noticed this when I returned. I'm using imap to download from the server. Logging in to the server via browser shows that there indeed new emails. Quitting Thunderbird and restarting results in showing old emails and a spinner (slider?) on the Inbox tab that never stops. I have not changed configuration recently (I was away when this started). I followed a suggestion to delete cert9.db, key4.db, and logins.json. Doing this and restarting changed nothing. My understanding is that this should have deleted my server password information, but I was not prompted for a password on restart. I have uploaded a snapshot of the ""Troubleshooting information"" tab to pastebin: </p><p><a href=""https://pastebin.com/fsB64yiu"" rel=""nofollow"">https://pastebin.com/fsB64yiu</a> </p>",other;troubleshootingdetailsmissing;office365;msoauth;notathunderbirdproblem;,thunderbird,other,en-US,1592587;1592589;1592613;,depmco,https://support.mozilla.org/questions/1419218
1419219,2023-07-24 11:55:26 -0700,2023-07-24 11:55:26 -0700,Password,<p>Sending of password for user dad_olet did not succeed. TB asks for a password when I open it. </p>,desktop;privacy-and-security_1;windows-10;troubleshootingdetailsmissing;firefox-1150;firefox-11502;,thunderbird,passwords-forms-and-search,en-US,,dadolet,https://support.mozilla.org/questions/1419219
1419221,2023-07-24 12:48:59 -0700,2023-07-24 12:48:59 -0700,I can't find new incoming email!,"<p>I have used Thunderbird for a very long time, but now, I am really pissed. Today (and in the recent past) I got a new incoming email. I could not find it! You bury my emails and do not give me any notice of where it is. I do not want buried emails.  I liked it the way it was. I could miss a very important message! I have to go down line by line searching for them! If this is not changed, I will be looking for a new client. </p>",other;troubleshootingdetailsmissing;,thunderbird,other,en-US,,Redenegue,https://support.mozilla.org/questions/1419221
1419222,2023-07-24 12:49:43 -0700,2023-07-24 12:49:43 -0700,Compose soft word wrap (HTML format) does not use window size,"<p>In the Compose window, composing in HTML format with the Formatting Bar visible: The soft word wrap only wraps to the maximum of the window width or the Formatting Bar width.  Since I typically compose with a window narrower than the Formatting Bar, this causes the right side of my message to be hidden. </p><p>Turning off the Formatting Bar returns word wrap to its normal function.  This is not a solution, of course; only a work-around. </p><p>As far as I know, this started with version 115.0.1; at least, I did not notice this before, and I use Thunderbird on a daily basis. </p>",fix-problems;tb115;softwrap;composer;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,James6M,https://support.mozilla.org/questions/1419222
1419223,2023-07-24 12:50:59 -0700,2023-07-25 22:27:13 -0700,"slow, must reboot consistantly. Win10",<p>This program is deeply flawed. It's slow &amp; must be rebooted multiple times a day. Then at times it works just fine. What's the problem &amp; how to fix? The address book doesn't show what folder you put a contact in. The old version did. This is a flaw too. </p>,fix-problems;troubleshootingdetailsmissing;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1592867;,twolf2,https://support.mozilla.org/questions/1419223
1419225,2023-07-24 13:10:36 -0700,2023-07-24 13:10:36 -0700,"Threads by sender email address, sorted by date. Possible?","<p>Hi, I have been using The Bat! client from Ritlabs for ages and reason for this is its capability to display messages threaded by ""From"" header and then sorted by date. This way, if sender X sends me an email, sender X will be first in the list and I can expand/collapse his name to see all the messages ever received from him. I love this because threading by message ids and subjects does not always work (honestly, it does not work for me most of the time to the expected degree)! </p><p>Is it possible to achieve similiar behaviour in Thunderbird (115)? </p><p>The closest I got in Thunderbird was to setting ""View &gt; Sort by &gt; From"", ""View &gt; Sort by &gt; Grouped by sort"" and ""View &gt; Threads &gt; Collapse All Threads"". But when I click on Date columns, the all idea is lost. </p><p>Attached screen shows expanded thread ""Firefox Accounts (accounts@firefox.com"" as the first entry because its message is the latest. Followed by ""Airbnb (automated@airbnb.com"" and when I expand it, I find all messages from this sender. Etc... </p><p>Thanks. Boris </p>",customize;tb115;threading;,thunderbird,customize-controls-options-and-add-ons,en-US,,qwerty4,https://support.mozilla.org/questions/1419225
1419229,2023-07-24 14:49:32 -0700,2023-07-24 14:49:32 -0700,email header not in sync with message body,<p>Fresh  install of TB 115 on Windows 11.  When I look at an email the text part displays and it takes several seconds for the header to catch up.  It is very disconcerting. </p>,fix-problems;troubleshootingdetailsmissing;tb115;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,icedancr,https://support.mozilla.org/questions/1419229
1419231,2023-07-24 16:01:31 -0700,2023-07-24 16:01:31 -0700,Thunderbird Trash format,<p>How can I stop Trash emails from being grouped by subject.  In older Thunderbird just appeared in order.  Now some are hidden within a grouping and the grouping doesn't even make sense. </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,,meekerbrent,https://support.mozilla.org/questions/1419231
1419233,2023-07-24 16:25:59 -0700,2023-07-29 19:26:35 -0700,Thunderbird on new computer,"<p>I have installed Thunderbird on new computer. The first account that I set up works great. I then added second and third accounts. First account can send and receive email. Second and third accounts can receive email but when I try to send, I get a msg telling me that the msg size exceeds the global size limit of the server and to reduce the size and send again. And, to use port 587...which I am using. The msg is NOT too large, typically, it is, ""This is a test."" </p><p>See attached pic. I'd really appreciate help pointing me in the right direction. </p><pre>Thanks. </pre> <p>Rich M. </p>",other;cannotsendemails;,thunderbird,other,en-US,1592701;1593715;1593718;,Medrod,https://support.mozilla.org/questions/1419233
1419236,2023-07-24 17:59:51 -0700,2023-07-26 01:11:43 -0700,mailto links,"<p>When I open a mailto link, Thunderbird doesn't allow me to select which of my email accounts to send the message from. Currently, my default account is automatically selected. But previously, I could select one of of my other email accounts using a drop-down in the FROM field. How do I change this back - or is there a setting or an add-on I can use for this basic functionality? thanks </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1592652;1592674;1592764;1592838;1592843;1592857;1592863;1592877;,androidshit71,https://support.mozilla.org/questions/1419236
1419239,2023-07-24 18:37:50 -0700,2023-07-24 19:55:39 -0700,Trying to make atrex point of sale send emils to clients Help Please,<p>Trying to make atrex point of sale send emils to clients Help Please </p>,other;,thunderbird,other,en-US,1592650;,louisstroderd,https://support.mozilla.org/questions/1419239
1419241,2023-07-24 19:09:20 -0700,2023-07-26 03:53:32 -0700,Workarounds needed for Tbird's rigid class assumptions in HTML signature block,"<p>Is there a way to write my own HTML signature block without having to contend with T-bird's moz-class wrappers' rigid assumptions in order to display what I need?  </p><p>Yes, I can do what I want using T-bird templates, but I'd rather be able to simply press ""Write""  or ""Reply"" and have my signature block(s) appear the way I need them to. </p><p>Here's what I have: </p><p>In Account Settings -&gt;Manage Identities -&gt; Composition &amp; Addressing I've set  -Automatically quote the original  message when replying -When quoting ""start my reply above the quote"" -And ""place my signature below my reply (above the quote)"" </p><p>(This is the aesthetic I want, whether or not it's a ""standard email convention"" hard-coded into T-bird)  </p><p>The existing  moz-class behaviors are: </p><p>1. When initiating a message with ""Write"": The ""-- "" appears as the first line the signature block text The signature block text follows as expected. (This is OK) Adding a ""BR"" tag at the end created a blank line between the signature block and the quoted text worked as expected. (OK) </p><p>2. Replying to a message using ""Reply"": The signature block appears _WITHOUT_ the ""-- "" and the quoted text follows my signature block as expected. (NOT OK) </p><p>Adding a ""-- "" to the HTML code cause the ""-- "" to appear _as expected_  as the first line of the signature block. (This worked as expected: The ""-- "" was put back as the first line of the signature block). (OK) </p><p>The added ""BR"" tag (as above) continued to work as expected to create a blank line between the signature block and the quoted message text. (OK) </p><p>4. BUT-- when creating a message with  ""Write"" button,  using the _same_ signature file as above produced two lines of ""-- "" before the signature block text. (NOT OK) </p><p>The ""BR"" tag at the end continued to work as expected.  </p> <hr> <p>What I Want: </p><p>I'd like to disable T-bird's wrapper HTML/CSS code and simply be able to create my own simple HTML instead. I'd also like to still be able to add the active email and URL link of to my signature block without having to contend with all T-bird's hidden assumptions.  </p><p>At least in MS Word one can turn off Microsoft's annoying assumptions of what users want. The same should be possible in T-birds HTML signature block. </p><p>Attached: JPEG image of one of my active html/t-bird signature files. </p><p>Possible? </p><p>Thank you for your help! </p>",other;,thunderbird,other,en-US,1592647;1592700;1592752;1592763;1592793;1592794;1592898;,jeffb4,https://support.mozilla.org/questions/1419241
1419242,2023-07-24 19:57:16 -0700,2023-07-25 04:08:31 -0700,make BCC or CC my email address as the default,<p>I just installed Thunderbird on a new computer and started as a new install. I use to have it set so that all the emails I composed and sent added my email address to either BCC or CC. Where do I find the setting for that? </p><p>My goal is to receive email copies of all my outgoing emails. </p><p>Thank you. </p><p>Fred </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1592693;,FredBerney,https://support.mozilla.org/questions/1419242
1419243,2023-07-24 20:46:44 -0700,2023-07-25 04:31:00 -0700,Donation,<p>Ive already donated and they keep telling me to donate again! </p>,other;,thunderbird,other,en-US,1592699;,jackiemalca,https://support.mozilla.org/questions/1419243
1419246,2023-07-24 21:45:49 -0700,2023-07-25 18:10:34 -0700,Message window Mail Toolbar customize buttons,"<p>In Supernova (v115) on Windows 11, when I view a message by double-clicking it to open it in a new window, I can set the Mail Toolbar to visible, then right click on it and select Customize.  In previous versions I would put large icon/text button up there for Reply, Reply All, Forward, Print, and Delete.  Those buttons don't appear to be available in Supernova for this toolbar.   </p><p>Some of them appear to be in a fixed area as buttons with text beside the icon, and this area does not appear to have any customization available.  For example, I don't use the Junk and Archive buttons, so if this ""button area"" must remain visible in this position, I'd like to be able to customize which of these buttons are visible. </p><p>My real preference would be to not have these buttons appear where they are now (to the right of the FROM: info), but instead to be able to have them in the Mail Toolbar at the top of the window as I could in the past.  See attached screenshot for clarification of the Mail Toolbar-&gt;Customize window that doesn't currently allow for Reply, Reply All, Forward, Print and Delete to be added to the top Mail Toolbar. </p>",other;tb115;,thunderbird,other,en-US,1592770;1592809;1592811;1592820;,swbrains,https://support.mozilla.org/questions/1419246
1419251,2023-07-24 23:07:12 -0700,2023-07-25 04:19:26 -0700,"Automatic display of the complete mail in TB when clicking on taskbars ""New Mail Info""","<p>In new versions the mail display is always automatically shown in Thunderbird and I always have to hide it. </p><p>Where can I turn this ""feature"" off. </p><p>I want only to see my incoming mail list and want to choose myself if i want to open a mail or not. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1592696;,info8770,https://support.mozilla.org/questions/1419251
1419257,2023-07-25 00:04:22 -0700,2023-07-25 10:39:47 -0700,Po aktualizacja program normalnie odbiera wiadomości ale ich nie wysyła (zapisuje i oczekują na wysłanie),"<p>Po aktualizacja program normalnie odbiera wiadomości ale ich nie wysyła (zapisuje i oczekują na wysłanie). Nawet po kliknięciu prawym klawiszem na folderze i wybraniu opcji ""wysłania wszystkich"" nic się nie dzieje. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1592751;,piatkowski.karol,https://support.mozilla.org/questions/1419257
1419258,2023-07-25 00:13:00 -0700,2023-07-25 00:13:00 -0700,why does thunderbird crash and also gets stuck when sending emails,<p>why does thunderbird crash and also gets stuck when sending emails </p>,other;,thunderbird,other,en-US,,harishtolia,https://support.mozilla.org/questions/1419258
1419259,2023-07-25 00:53:48 -0700,2023-07-25 00:53:48 -0700,Read / Unread messages,"<p>Français <strong>Thunderbird 115</strong> - Les messages ne sont marqués comme ""Lus"" QUE quand ils sont complètement chargés. Avec une connexion lente, et des messages volumineux (images, etc.), il mettent parfois plusieurs dizaines de secondes avant d'être marqués comme ""Lus"" English <strong>Thunderbird 115</strong> - Messages are marked as ""Read"" ONLY when fully loaded. With a slow connection, and large messages (images, etc.), it sometimes takes ten or more seconds before being marked as ""Read"", and sometimes it does not switch to ""Read"" at all&nbsp;!!! PS: In TB menu &gt; General &gt; Reading &amp; Display &gt; Automatically mark messages as read is set to Immediately&nbsp;!!! </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,christian.abel,https://support.mozilla.org/questions/1419259
1419261,2023-07-25 01:13:37 -0700,2023-07-26 18:37:10 -0700,After upgrade to Version 115 search result list is empty,"<p>I updated Thunderbird to Verson 115, now 115.01. The global search shows result, but when opening messages, tab is empty. Search result list is also empty. I already rebuilt global-messages-db.sqlite. </p><p>Attached error console log. </p><p>BR Stephan </p>",other;,thunderbird,other,en-US,1592679;1592711;1592801;1592868;1592900;1592908;1592909;1592911;1592914;,STB2024,https://support.mozilla.org/questions/1419261
1419262,2023-07-25 01:15:50 -0700,2023-07-25 07:45:37 -0700,Sincronizzazione IMAP posta inviata,"<p>Utilizzo Thunderbird per gestire la mia PEC personale. Premetto che la PEC non ha ancora autenticazione di 2° livello. Rilevo problemi sulla sincronizzazione imap della posta inviata. Se spedisco pec con TB la webmail non aggiorna quanto spedito da TB. Idem con la webmail: quanto spedito con la webmail non aggiorna TB Per la posta in arrivo invece è tutto a posto: entrambi si aggiornano correttamente Ho controllato il settaggio come da vs. istruzioni e sembra essere tutto ok e come segue: password la stessa della posta in arrivo SSL attiva autenticazione password server posta in uscita <a href=""http://smtps.pec.aruba.it"" rel=""nofollow"">smtps.pec.aruba.it</a> </p><p>Potete per cortesia darmi una mano? In attesa di un vs. riscontro, cordiali saluti Giulio R. </p>",other;,thunderbird,other,it,1592677;1592687;1592719;,giulio.rossi1968,https://support.mozilla.org/questions/1419262
1419265,2023-07-25 02:03:44 -0700,2023-07-25 07:42:00 -0700,Password di posta elettronica,"<p>Buongiorno, ho installato a casa il programma Thunderbird e funziona perfettamente mentre in ufficio ogni volta che devo inviare una mail o ricevere mail si apre una finestra che mi chiede la password. Come posso eliminare questo fastidioso popup? Grazie </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,it,1592718;,sai.guspini,https://support.mozilla.org/questions/1419265
1419266,2023-07-25 02:11:11 -0700,2023-07-25 02:11:11 -0700,Wrong 'recieved' date on messages,"<p>I recently moved quite a lot of emails into a single archive folder. Ever since, thunderbird displays some of the messages (about 10) with a wrong 'recieved' date. All other messages are correct, but these messages are displayed as recieved just now (at the time that the account is registered in thunderbird). </p><p>The problem is perfectly replicable, removing and re-adding the account to thunderbird changes nothing. Also, multiple computers show the same issue, always the same mails that are displayed wrong. </p><p>There is no problem with the metadata, it shows the recieved-date as correct. </p><p>There is probably no problem with the mail server, as other clients (Apple Mail) display all mails with correct dates. </p><p>Thunderbird is up to date, and no extensions installed. </p><p>What could possibly cause this kind of issue? </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,sudoku_jowly02,https://support.mozilla.org/questions/1419266
1419267,2023-07-25 02:15:06 -0700,2023-07-25 02:16:34 -0700,Unified folders not working after update to 115.0.1,"<p>The update to Thunderbird 115.0.1 broke the ""Unified folders"". </p><p>I have two eMail accounts: - the first on a custom server, I do not know its characteristics - the second is an Office365 institutional account </p><p>Only the account on the on the custom server is shown in the Unified Folders.  </p><p>The second account is shown as a folder in the Unified Folders pane, at the same level as ""Archives"", ""Junk"" and ""Deleted"". </p><p>I have tested one solution reported to be working: <a href=""https://support.mozilla.org/en-US/questions/1003446"" rel=""nofollow"">https://support.mozilla.org/en-US/questions/1003446</a> </p><p>It does not work in my case. </p><p>Any help? </p>",other;,thunderbird,other,en-US,,lordthistle,https://support.mozilla.org/questions/1419267
1419268,2023-07-25 02:23:34 -0700,2023-07-26 02:17:56 -0700,How do I import my mbox files into Thunderbird?,<p>I want to import my Mbox file into Thunderbird because Thunderbird is a free email client that works on both OS Mac &amp; Windows. But I do not have any idea how to add my Mbox files to Thunderbird. If you have any ideas please guide me… </p>,download-and-install_1;,thunderbird,download-install-and-migration,en-US,1592767;1592880;,dellataylor923,https://support.mozilla.org/questions/1419268
1419270,2023-07-25 02:54:26 -0700,2023-07-25 02:57:56 -0700,Poradit.,<p>Nejde mi založit mail který jsem používal </p>,other;,thunderbird,other,cs,1592690;,liskavnislav,https://support.mozilla.org/questions/1419270
1419274,2023-07-25 03:22:50 -0700,2023-07-25 03:22:50 -0700,saving sent message,<p>The new version of Thunderbird on my laptop refuses to save my sent messages though they are shown as saved on the phone version. </p>,other;,thunderbird,other,en-US,,dvbookshop,https://support.mozilla.org/questions/1419274
1419275,2023-07-25 03:25:58 -0700,2023-07-25 03:25:58 -0700,"Recipient's ""encrypt-only"" S/MIME certificate deemed not valid by Thunderbird","<p>My Thunderbird version at the moment is 102.13.0 (64-bit) running under Linux but the issue is not limited to either this particular version, nor the OS - colleagues running Thunderbird on Windows boxes report the same thing. We deal with an organization which issues their own S/MIME certificates. For a long time it worked flawlessly - we imported their CA as trusted, imported personal certificates of email recipients and everything worked smooth. Lately they started issuing two different certificates per person - one for signing emails, another for encryption. And now since emails from them come with a signature created with a certificate which has ""Digital Signature"" and ""Non Repudiation"" uses - everything works fine ""inbound"". The problem starts if we want to send encrypted emails back to them. Even if we import the encryption certificates we get (those have only ""Key Encipherment"" usage) and the certificates themselves are valid in any possible way (lifetime, proper CA chain imported and so on), still Thunderbird tells us it can't find proper certificate to encrypt the message. </p>",other;,thunderbird,other,en-US,,crackmyback,https://support.mozilla.org/questions/1419275
1419276,2023-07-25 03:37:14 -0700,2023-07-25 03:37:14 -0700,autoconfig,"<p>Hello, </p><p>I am currently facing difficulties with the automatic configuration of the Thunderbird mail client. I have set up a web server that provides an XML file containing the configuration information, accordingly to what we can see here -&gt; <a href=""https://wiki.mozilla.org/Thunderbird:Autoconfiguration:ConfigFileFormat"" rel=""nofollow"">https://wiki.mozilla.org/Thunderbird:Autoconfiguration:ConfigFileFormat</a>, and the URL of the file is accessible without any problem from my host. However, when I try to configure Thunderbird to automatically retrieve the configuration, it doesn't seem to send an HTTP request to the server. I used wireshark to see what happens here and I can see a DNS request for autoconfig.mydomain and a response with the correct IP, but no HTTP request after that. I used the log console of thunderbird and I get those messages&nbsp;: mail.setup: guessConfig failed: Impossible de trouver un serveur </p><p>Here's what I have checked so far: </p><p>The configuration XML file has been validated and does not contain any syntax errors. The URL of the XML file is correct and accessible from a web browser. No proxy settings on my system. No firewall rules seems to be blocking my system to access autoconfig. Despite all these checks, I still can't resolve the issue. </p><p>If you have encountered a similar problem or have any ideas about what might be causing this behavior, I would greatly appreciate it if you could share them. </p><p>Here are some additional details that might be helpful: </p><p>Operating System: Windows 11 Thunderbird Version: 115.0.1 (also tested on 102.5.1) The configuration XML file is accessible at this URL: http://autoconfig.&lt;<a href=""http://mydomain.com"" rel=""nofollow"">mydomain.com</a>&gt;/mail/config-v1.1.xml?emailaddress=&lt;username&gt;@&lt;<a href=""http://mydomain.com"" rel=""nofollow"">mydomain.com</a>&gt; Error message in the Thunderbird error console: ""mail.setup: guessConfig failed: can't find a server"" </p><p>Thank you in advance for your help&nbsp;! </p>",other;,thunderbird,other,en-US,,Tarann,https://support.mozilla.org/questions/1419276
1419278,2023-07-25 04:30:10 -0700,2023-07-25 04:30:10 -0700,Sending e-mails doesn't work | Via Amazon Workmail,"<p>Good afternoon, </p><p>One of our clients has recently started using Thunderbird in combination with Amazon Workmail. We have no experience with either, but are trying to help him.  </p><p>All settings have been made, but his outgoing mail remains a problem. He already tried to see if it was his security/firewall. This was not the case. Do you have an idea? </p><p>I uploaded his settings as an image. </p><p>Thanks for thinking along. </p><p>Kind regard, Ilse </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,,ilse6,https://support.mozilla.org/questions/1419278
1419279,2023-07-25 04:35:08 -0700,2023-07-25 04:35:08 -0700,Item changed on server,"<p>Message comes up regarding old deleted calendar entry in Thuderbird that stops access to doing anything in Thunderbird until clicking on message box saying "" delete anyway"" the box ""Discard my changes and reload"" does nothing.  If action not taken in short time particularly if another notice pops up, thunderbird will not function at all until closed down by using task manager and restarted. Have suffered through for 6 months hoping a Thunderbird update would fix this bug but no joy How do I get rid of this? Thanks for any help. </p>",calendar;,thunderbird,calendar,en-US,,t.newman,https://support.mozilla.org/questions/1419279
1419280,2023-07-25 04:53:17 -0700,2023-07-25 09:44:22 -0700,thunderbird mail geri çekme,"<p>merhaba, yanlış bir mail gönderdim. geri çekmek istiyorum thunderbird veya yandex mail ile yapabilir miyim acaba </p>",other;,thunderbird,other,tr,1592740;,kubra.ozkapu,https://support.mozilla.org/questions/1419280
1419282,2023-07-25 05:00:34 -0700,2023-07-25 09:50:16 -0700,mail görünümleri,"<p>merhaba, thunderbird silip geri yüklediğim için görünüm ayarları değişti resimde göründüğü gibi maillerim tek tek değil de <em>mail dizini</em>şekline o konuşma alt alta cıkıyor ve ben eskisi  gibi maile tıkladıgımda her bir mail ayrı ayrı görünsün isityorum destek talep ediyorum </p>",other;,thunderbird,other,tr,1592742;,kubra.ozkapu,https://support.mozilla.org/questions/1419282
1419283,2023-07-25 05:03:52 -0700,2023-07-25 22:23:45 -0700,Thunderbird 115.0.1 (64-bit),"<p>Using TB 102.13.0 for W10... As I print a message, I get what I send in my first image: Notice page header where one can see Subject:, From:, Date: To: and following in same page is the message body. When I print same message using TB 115.0.1, I see what I send in my second image: Notice that page has been divided into header on first page and the rest of message that appears now in page 2... </p><p>This does not happen on every message. </p>",other;tb115;bug1843628;,thunderbird,other,en-US,1592866;,jesus.marin,https://support.mozilla.org/questions/1419283
1419285,2023-07-25 05:43:20 -0700,2023-07-25 05:43:20 -0700,Task Views,"<p>Hello! I'm getting familiarized with Tasks in Thunderbird, and wasn't able to figure out the following views/controls. Would appreciate it if someone could tell me how I can do this (or if it just isn't possible): </p> <ul><li> Remove specific calendars from the Tasks tab (not just disable, but stop them from appearing in the list in the first place) </li><li> View a specific calendar's tasks and hide the rest. (It seems like the only way to accomplish this is to manually enable/disable each individual calendar, which is clunky - is there a ""one-click"" solution?) </li><li> Edit the task description within the bottom pane (instead of only being able to read, which is how it works for me now) </li><li> Change tasks view to a 3-pane vertical view instead of horizontal as is the default </li></ul>",other;,thunderbird,other,en-US,,ConfusedAnemone,https://support.mozilla.org/questions/1419285
1419286,2023-07-25 05:59:17 -0700,2023-07-25 05:59:17 -0700,problem after moving the profile to 115 supernova,"<p>After moving my thunderbird 104 profile to 115 supernova (including the profiles.ini file), I can see the full list of accounts and folders in supernova, but none of the emails are visible. I can receive and send new messages, but again - none of them are visible when I want to see them later in the inbox or sent folders. Moreover, the right-click mouse button does not work on the whole list of accounts/folders on the left side of the agent.  What to do. I have 16Gb of emails and cannot use them. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,,coinquistador,https://support.mozilla.org/questions/1419286
1419291,2023-07-25 06:56:13 -0700,2023-07-25 06:56:13 -0700,"Archived and sent email folders differ in Thunderbird, Spark and Outlook Web Access","<p>I have a different behaviour whenever I send email or archive emails from my University in Thunderbird (pc), Spark (android app), or Outlook Web Acces (where the emails are stored). The sent emails folder in thunderbird is different from the sent email folder in Outlook Web Access or Spark. Same for the Archive folder. For years I have been archiving in thunderbird,  recently i have started using Spark  or Outlook w Web Access from my phone when on the go and i noticed they go on different place. What is the easiest procedure to make sure in all 3 cases they get archived in the same folder  (analogously, sent email stored in the same folder). Thank you </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,,venexiano,https://support.mozilla.org/questions/1419291
1419293,2023-07-25 07:09:10 -0700,2023-07-25 07:50:40 -0700,calendario google,"<p>Buongiorno Quando utilizzo direttamente il calendario google, inserendo un appuntamento non solo è possibile scegliere a quale calendario assegnarlo ma è possibile personalizzare il colore singolo e specifico e diverso da quello di default assegnato al calendario stesso è una funzione utile quando si utilizza un calendario condiviso fra più utenti, all'interno del quale per singoli colori si identifica meglio e direttamente se un evento è stato assegnato ad un utente specifico pur tuttavia il calendario di thunderbird nonostante risulti abbinato a quello di google non fa vedere i colori personalizzati dei singoli eventi ma la cromatura è per tutti uguali alias quella del calendario stesso E' possibile attivare una opzione affinchè si vedano i colori specificati in google calendar&nbsp;? oppure thunderbird non supporta questa opzione&nbsp;? grazie infinite </p>",calendar;,thunderbird,calendar,it,1592720;1592722;,geometra.venturini,https://support.mozilla.org/questions/1419293
1419298,2023-07-25 08:12:35 -0700,2023-07-25 09:03:50 -0700,how do i remove the two horizontal dashes automatically added by Thunderbird to my HTML e-mail signature?,"<p>Dear Mozilla/Thunderbird supporter, </p><p>I have just invested in a beautiful email signature from a graphic designer, but Mozilla places this before the signature: -- How do I remove these two lines? I have found an online tutorial, but this seems to be on another version of Thunderbird with a different menu structure: <a href=""https://www.calzadamedia.com/knowledgebase/kb308/removing-the-signature-separator-in-mozilla-thunderbird/"" rel=""nofollow"">https://www.calzadamedia.com/knowledgebase/kb308/removing-the-signature-separator-in-mozilla-thunderbird/</a> I would be grateful if you could help me with this. Stephanie Below the Troubleshooting information from Thunderbird: </p><p><br> </p><pre> Application Basics </pre> <pre>   Name: Thunderbird    Version: 102.13.0    Build ID: 20230704155023    Distribution ID: </pre> <pre>   Update Channel: release    User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Thunderbird/102.13.0    OS: Windows_NT 10.0 19045    OS Theme: </pre> <pre>   Launcher Process: Enabled    Multiprocess Windows: 0/0    Fission Windows: 0/0              Enabled by default    Remote Processes: 3    Enterprise Policies: Inactive    Google Location Service Key: Missing    Google Safebrowsing Key: Missing    Mozilla Location Service Key: Missing    Safe Mode: false    Memory Size (RAM): 7,9 GB    Disk Space Available: 3,2 GB </pre> <pre> Mail and News Accounts    account1:      INCOMING: account1, , (imap) <a href=""http://imap.gmail.com:993"" rel=""nofollow"">imap.gmail.com:993</a>, SSL, OAuth2      OUTGOING: , <a href=""http://smtp-auth.mailprotect.be:2525"" rel=""nofollow"">smtp-auth.mailprotect.be:2525</a>, alwaysSTARTTLS, passwordCleartext, true </pre> <pre>   account2:      INCOMING: account2, , (none) Local Folders, 0, passwordCleartext </pre> <pre>   account3:      INCOMING: account3, , (imap) <a href=""http://imap.mailprotect.be:143"" rel=""nofollow"">imap.mailprotect.be:143</a>, 0, passwordCleartext      OUTGOING: , <a href=""http://smtp-auth.mailprotect.be:2525"" rel=""nofollow"">smtp-auth.mailprotect.be:2525</a>, 0, passwordCleartext, true </pre> <pre> Libraries </pre> <pre>     Library      Status      Expected minimum version      Version in use      Path </pre> <pre>     RNP (OpenPGP)      OK      0.16.3      0.16.3+git20230413.2f2bab6b.MZLA      C:\Users\stvos\AppData\Local\Mozilla Thunderbird\rnp.dll </pre> <pre> Calendar Settings </pre> <pre>   Home </pre> <pre>     Name      Value </pre> <pre>     Name:      Type: storage      Disabled: true      Username:      URI:      Refresh Interval:      Read-only:      Suppress Alarms:      Cache Enabled:      iMIP Identity: id1      iMIP Disabled:      iMIP Account:      Organizer Id:      Force Email Scheduling:      Popup Alarms Supported:      Alarms on Invitation Supported:      Max Alarms Per Event:      Attachment Supported:      Max Categories:      Privacy State Supported:      Priority Supported: true      Event Supported:      Task Supported:      Local Time Supported:      UTC/GMT Supported:      Auto-Scheduling Supported: </pre> <pre> Crash Reports for the Last 3 Days </pre> <pre> Remote Processes </pre> <pre>   Type: Count </pre> <pre>     Web Content: 1 / 8      Extension: 1      GPU: 1 </pre> <pre> Add-ons </pre> <pre>     Name      Type      Version      Enabled      ID </pre> <pre>       <a href=""http://Amazon.com"" rel=""nofollow"">Amazon.com</a>        extension        1.1        true        amazondotcom@search.mozilla.org </pre> <pre>       Bing        extension        1.0        true        bing@search.mozilla.org </pre> <pre>       DuckDuckGo        extension        1.0        true        ddg@search.mozilla.org </pre> <pre>       Google        extension        1.0        true        google@search.mozilla.org </pre> <pre>       Thunderbird Conversations        extension        4.0.26        true        gconversation@xulforum.org </pre> <pre>       Wikipedia (en)        extension        1.0        true        wikipedia@search.mozilla.org </pre> <pre> Security Software </pre> <pre>   Type: Name </pre> <pre>     Antivirus: Avira Security      Antispyware:      Firewall: Windows Firewall </pre> <pre> Graphics </pre> <pre>     Features      Compositing: WebRender      Asynchronous Pan/Zoom: wheel input enabled; touch input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled      WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (Intel) </pre> <p>EGL_VERSION: 1.5 (ANGLE 2.1.15728 git hash: 568b727a61e6) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1 </p><pre>     WebGL 1 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0, D3D11-27.20.100.8682)      WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.15728 git hash: 568b727a61e6)      WebGL 1 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture      WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context      WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (Intel) </pre> <p>EGL_VERSION: 1.5 (ANGLE 2.1.15728 git hash: 568b727a61e6) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1 </p><pre>     WebGL 2 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0, D3D11-27.20.100.8682)      WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.15728 git hash: 568b727a61e6)      WebGL 2 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture      WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context      Direct2D: true      Target Frame Rate: 60      DirectWrite: true (10.0.19041.1566) </pre> <pre>     GPU #1      Active: Yes      Description: Intel(R) HD Graphics 620      Vendor ID: 0x8086      Device ID: 0x5916      Driver Version: 27.20.100.8682      Driver Date: 9-6-2020      Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32      Subsys ID: 00261414      RAM: 0 </pre> <pre>     GPU #2      Active: No      RAM: 0 </pre> <pre>     Diagnostics      AzureCanvasBackend: direct2d 1.1      AzureCanvasBackend (UI Process): skia      AzureContentBackend: skia      AzureContentBackend (UI Process): skia      AzureFallbackCanvasBackend (UI Process): skia      CMSOutputProfile: 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     Display0: 2736x1824@59Hz scales:1.000000|2.000000      DisplayCount: 1      HardwareStretching: both=1 window-only=0 full-screen-only=0 none=0 error=0      OverlaySupport: NV12=Scaling YUV2=Scaling BGRA8=Software RGB10A2=None      ScaledResolution0: source 2736x1824, target 1920x1080      ScaledResolutionCount: 1      GPUProcessPid: 11468      ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 </pre> <pre>     Decision Log      HW_COMPOSITING: available by default      D3D11_COMPOSITING: available by default      DIRECT2D: available by default      D3D11_HW_ANGLE: available by default      GPU_PROCESS: available by default      WEBRENDER: available by default      WEBRENDER_QUALIFIED: available by default      WEBRENDER_COMPOSITOR: available by default      WEBRENDER_PARTIAL: available by default      WEBRENDER_SHADER_CACHE: available by default      WEBRENDER_OPTIMIZED_SHADERS: available by default      WEBRENDER_ANGLE: available by default      WEBRENDER_DCOMP_PRESENT: available by default      WEBRENDER_SOFTWARE: available by default      WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU cannot be enabled in release or beta      WINDOW_OCCLUSION: available by default      VIDEO_OVERLAY: available by default      HW_DECODED_VIDEO_ZERO_COPY: blocked by default: Blocklisted by gfxInfo      VP8_HW_DECODE: available by default      VP9_HW_DECODE: available by default </pre> <pre>   Crash Guard Disabled Features </pre> <pre>   Workarounds </pre> <pre>   Failure Log </pre> <pre> Media </pre> <pre>     Audio Backend: wasapi      Max Channels: 2      Preferred Sample Rate: 48000      Roundtrip latency (standard deviation): 46.83ms (2.31) </pre> <pre>     Output Devices </pre> <pre>       Name        Group        Vendor        State        Preferred        Format        Channels        Rate        Latency </pre> <pre>       Headphones (XooparBoy Stereo)        BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_LOCALMFG&amp;0048\7&amp;297c82f3&amp;3&amp;FC58FA56938C_C00000000        Unplugged        None        default: F32LE, support: S16LE F32LE        2        default: 44100, support: 44100 - 44100        0 - 0 </pre> <pre>       Speakers (Realtek High Definition Audio(SST))        INTELAUDIO\FUNC_01&amp;VEN_10EC&amp;DEV_0298&amp;SUBSYS_10EC10CC&amp;REV_1001\4&amp;1ddce949&amp;0&amp;0001        Enabled        All        default: F32LE, support: S16LE F32LE        2        default: 48000, support: 48000 - 48000        96 - 480 </pre> <pre>       Headphones (Realtek High Definition Audio(SST))        INTELAUDIO\FUNC_01&amp;VEN_10EC&amp;DEV_0298&amp;SUBSYS_10EC10CC&amp;REV_1001\4&amp;1ddce949&amp;0&amp;0001        Unplugged        None        default: F32LE, support: S16LE F32LE        2        default: 48000, support: 48000 - 48000        0 - 0 </pre> <pre>       Headset (XooparBoy Hands-Free AG Audio)        BTHHFENUM\BthHFPAudio\8&amp;13865b75&amp;0&amp;97        Unplugged        None        default: F32LE, support: S16LE F32LE        1        default: 8000, support: 8000 - 8000        0 - 0 </pre> <pre>     Input Devices </pre> <pre>       Name        Group        Vendor        State        Preferred        Format        Channels        Rate        Latency </pre> <pre>       Headset (XooparBoy Hands-Free AG Audio)        BTHHFENUM\BthHFPAudio\8&amp;13865b75&amp;0&amp;97        Unplugged        None        default: F32LE, support: S16LE F32LE        1        default: 8000, support: 8000 - 8000        0 - 0 </pre> <pre>       Microphone Array (Realtek High Definition Audio(SST))        INTELAUDIO\FUNC_01&amp;VEN_10EC&amp;DEV_0298&amp;SUBSYS_10EC10CC&amp;REV_1001\4&amp;1ddce949&amp;0&amp;0001        Enabled        All        default: F32LE, support: S16LE F32LE        2        default: 48000, support: 48000 - 48000        96 - 480 </pre> <pre>       Headset Microphone (Realtek High Definition Audio(SST))        INTELAUDIO\FUNC_01&amp;VEN_10EC&amp;DEV_0298&amp;SUBSYS_10EC10CC&amp;REV_1001\4&amp;1ddce949&amp;0&amp;0001        Unplugged        None        default: F32LE, support: S16LE F32LE        2        default: 48000, support: 48000 - 48000        0 - 0 </pre> <pre>     Media Capabilities </pre> <pre>     Enumerate database </pre> <pre> Environment Variables </pre> <pre>   MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\stvos\AppData\Roaming\Thunderbird\Crash Reports    MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\stvos\AppData\Roaming\Thunderbird\Profiles\qkegjll0.default-release-1\crashes\events    MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\stvos\AppData\Roaming\Thunderbird\Pending Pings    MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Users\stvos\AppData\Local\Mozilla Thunderbird\thunderbird.exe    MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Users\stvos\AppData\Local\Mozilla Thunderbird\crashreporter-override.ini </pre> <pre> Important Modified Preferences </pre> <pre>   browser.cache.disk.amount_written: 5407    browser.cache.disk.capacity: 133120    browser.cache.disk.filesystem_reported: 1    browser.display.foreground_color: #000040    browser.search.region: BE    extensions.lastAppVersion: 102.13.0    font.name.sans-serif.x-western: Verdana    font.size.variable.x-western: 10    gfx.crash-guard.d3d11layers.appVersion: 78.14.0    gfx.crash-guard.d3d11layers.deviceID: 0x5916    gfx.crash-guard.d3d11layers.driverVersion: 27.20.100.8682    gfx.crash-guard.d3d11layers.feature-d2d: true    gfx.crash-guard.d3d11layers.feature-d3d11: true    gfx.crash-guard.status.d3d11layers: 2    gfx.crash-guard.status.wmfvpxvideo: 2    gfx.crash-guard.wmfvpxvideo.appVersion: 91.13.1    gfx.crash-guard.wmfvpxvideo.deviceID: 0x5916    gfx.crash-guard.wmfvpxvideo.driverVersion: 27.20.100.8682    idle.lastDailyNotification: 1690280332    layers.mlgpu.sanity-test-failed: false    media.gmp.storage.version.observed: 1    media.hardware-video-decoding.failed: false    network.cookie.cookieBehavior: 2    network.trr.blocklist_cleanup_done: true    places.database.lastMaintenance: 1690193593    places.history.enabled: false    places.history.expiration.transient_current_max_pages: 75919    privacy.donottrackheader.enabled: true    privacy.purge_trackers.date_in_cookie_database: 0    security.remote_settings.crlite_filters.checked: 1688578797    security.remote_settings.intermediates.checked: 1688578797    security.sandbox.content.tempDirSuffix: {9f28c04f-3873-4c85-855f-2ae1ae34bb64}    security.sandbox.plugin.tempDirSuffix: {c719aa77-f30e-476c-8f50-505bc77f5278}    signon.importedFromSqlite: true    storage.vacuum.last.index: 1    storage.vacuum.last.places.sqlite: 1688045962    ui.osk.debug.keyboardDisplayReason: IKPOS: Keyboard presence confirmed. </pre> <pre> Important Locked Preferences </pre> <pre> fission.autostart.session: true </pre> <pre> Places Database </pre> <pre> Accessibility </pre> <pre>   Activated: false    Prevent Accessibility: 0    Accessible Handler Used: false    Accessibility Instantiator: </pre> <pre> Library Versions </pre> <pre>     Expected minimum version      Version in use </pre> <pre>     NSPR      4.34.1      4.34.1 </pre> <pre>     NSS      3.79.4      3.79.4 </pre> <pre>     NSSSMIME      3.79.4      3.79.4 </pre> <pre>     NSSSSL      3.79.4      3.79.4 </pre> <pre>     NSSUTIL      3.79.4      3.79.4 </pre> <pre> Sandbox </pre> <pre>   Content Process Sandbox Level: 0    Effective Content Process Sandbox Level: 1    Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true </pre> <pre> Startup Cache </pre> <pre>   Disk Cache Path: C:\Users\stvos\AppData\Local\Thunderbird\Profiles\qkegjll0.default-release-1\startupCache\startupCache.8.little    Ignore Disk Cache: false    Found Disk Cache on Init: true    Wrote to Disk Cache: false </pre> <pre> Internationalization &amp; Localization </pre> <pre>     Application Settings      Requested Locales: [""en-US""]      Available Locales: [""en-US""]      App Locales: [""en-US""]      Regional Preferences: [""en-BE""]      Default Locale: ""en-US"" </pre> <pre>     Operating System      System Locales: [""en-BE"",""fr-FR"",""en-GB""]      Regional Preferences: [""en-BE""] </pre> <pre> Remote Debugging (Chromium Protocol) </pre> <pre>   Accepting Connections:    URL: </pre> <pre> Printing </pre> <pre> Modified print settings </pre>",other;,thunderbird,other,en-US,1592728;1592730;,stvos888,https://support.mozilla.org/questions/1419298
1419300,2023-07-25 08:14:16 -0700,2023-07-27 04:09:29 -0700,Change gmail password on Thunderbird,"<p>I needed to change my gmail password. I went to Saved Passwords and changed the password on the account--I id'd the account by old password.  However, I'm still getting the error message: The STAT command did not succeed. Error getting message number and sizes. Mail server <a href=""http://pop.gmail.com"" rel=""nofollow"">pop.gmail.com</a> responded: [AUTH] Invalid credentials.    </p><p>The account was not an  oauth account which has a password I don't recognize.   Also, the associate smtp record has a different password.   </p><p>How do I change the password?   Do I need to change the smtp password also?  </p><p>thanks  carol </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1592998;1593055;1593161;,calsea,https://support.mozilla.org/questions/1419300
1419301,2023-07-25 08:25:28 -0700,2023-07-25 08:50:29 -0700,gmail problems,<p>I cant send emails to gmail </p>,other;needsinfo;,thunderbird,other,en-US,1592727;,mecqbt,https://support.mozilla.org/questions/1419301
1419302,2023-07-25 08:27:26 -0700,2023-07-30 23:48:36 -0700,Import MBOX to T-bird 115,<p>Most of my old mails are stored in a MBOX file (previously gmail). I would like to import them. The import/export NG tool is not compitable with version 115. Any other add-on doesn't work. The normal import function of T-bird can't handle a MBOX file directly. Importing the zip won't work. How can I get my old mails imported? </p>,download-and-install_1;,thunderbird,download-install-and-migration,en-US,1592734;1592757;1592758;1592760;1592765;1592766;1594005;,bbotman,https://support.mozilla.org/questions/1419302
1419305,2023-07-25 08:34:46 -0700,2023-07-25 08:34:46 -0700,"Thunderbird ""Certificate key usage inadequate""","<p>Our self signed Exchange certificate was renewed yesterday and since then when I try to send an email, I get a message that says ""Certificate key usage inadequate for attempted operation.  The configuration related to [Exchange server IP address] must be corrected. ""  Our IT people have tried everything they can think of to make it work, but we still can't send emails.""  It is only Thunderbird that can't send emails.  Emails are being received with no problem. </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,,elgodmom,https://support.mozilla.org/questions/1419305
1419309,2023-07-25 09:03:55 -0700,2023-07-25 09:31:28 -0700,"Default cursor Position in Thunderbird ""Reply""","<p>In Thunderbird 115, each time I want to reply to a message, the cursor defaults to the ""Search For"" box under address book contacts.  In previous versions, it went to the message pane where I could start the reply message.  How do I fix this?  Thank you </p>",other;,thunderbird,other,en-US,1592736;,jrjohnsn,https://support.mozilla.org/questions/1419309
1419310,2023-07-25 09:19:54 -0700,2023-07-25 22:14:00 -0700,How add to repository?,"<p>Hi. </p><p>I can't find information how add new Thunderbird 115 to repository. </p><p><a href=""https://www.thunderbird.net/en-US/thunderbird/115.0/appeal/"" rel=""nofollow"">https://www.thunderbird.net/en-US/thunderbird/115.0/appeal/</a> </p><p>Thanks for answer. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1592737;1592749;1592755;1592762;1592772;1592774;1592775;1592797;1592800;1592862;,piotrbujakowski,https://support.mozilla.org/questions/1419310
1419311,2023-07-25 09:34:43 -0700,2023-07-25 10:22:41 -0700,Search does not work in TB 115.0.1 with CardBook enabled,"<p>When Cardbook is enabled, the search (CTRL+K) shows results, but when you click on one an empty tab is opened. It works fine if Cardbook is disabled. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1592746;,mail1790,https://support.mozilla.org/questions/1419311
1419312,2023-07-25 09:35:45 -0700,2023-07-25 10:22:14 -0700,Search does not work in TB 115.0.1 with CardBook enabled,"<p>When Cardbook is enabled, the search (CTRL+K) lists results, but when I click on any individual search result there is just a blank tab. It works fine if Cardbook is disabled. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1592745;,mail1790,https://support.mozilla.org/questions/1419312
1419313,2023-07-25 09:36:37 -0700,2023-07-27 09:02:20 -0700,"missing""send"" button on reply to messages",<p>read above message please. </p>,other;,thunderbird,other,en-US,1592741;1593187;1593197;1593204;1593209;1593212;1593213;1593214;1593220;,weldit76,https://support.mozilla.org/questions/1419313
1419315,2023-07-25 09:47:01 -0700,2023-07-25 10:26:05 -0700,How to opt out of Thunderbird Beta,"<p>Hi there,  </p><p>I'm needing assistance to figure out how to opt out of Thunderbird Beta  </p><p>Please advise </p><p>Thanks, Mike </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1592748;,MikeFridge,https://support.mozilla.org/questions/1419315
1419316,2023-07-25 10:03:52 -0700,2023-07-26 02:09:08 -0700,Installing lastest Thunderbird 115,"<p>I downloaded the last version of Thunderbird using OS Ubuntu 22.04 LTS.  I can't get past ./configure. ""not found""  I'm disappointed that I finally made a donation. Ron </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1592879;,swamp.rh,https://support.mozilla.org/questions/1419316
1419322,2023-07-25 11:09:48 -0700,2023-07-25 14:49:06 -0700,Connection to gmail.com too slow,"<p>I have posted up to yesterday requests for help with Thunderbird to both <a href=""http://mail.gmail.com"" rel=""nofollow"">mail.gmail.com</a> and to Thunderbird. Part was solved by gmail but they said that for slowness to contact Thunderbird. I got a notice things were solved and this morning both the <a href=""http://pop.gmail.com"" rel=""nofollow"">pop.gmail.com</a> (downloading posts with Thunderbird) and the <a href=""http://smtp.gmail.com"" rel=""nofollow"">smtp.gmail.com</a> (sending posts with Thunderbird) were fast as usual - few seconds. I sent about 35 posts and only the first took two second. This evening the sending posts from my Thunder bird (of the desktop computers - 10 posts during an hour) take about two minutes. Sending from the smartphone take a second.  </p><p>Dr. Ilan Shalif (86) [removed email from public] </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1592791;,ilan.shalif,https://support.mozilla.org/questions/1419322
1419323,2023-07-25 11:47:40 -0700,2023-07-25 22:16:15 -0700,TB 115 search issues,"<p>TB upgraded to 115.0.1 this morning, (although PCMatic has been telling me this had happened yesterday).  Now I find that Search (Ctrl-Shift-F) no longer gives consistent results, and never end searching. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1592865;,mozillarob519,https://support.mozilla.org/questions/1419323
1419330,2023-07-25 13:27:02 -0700,2023-07-30 12:39:50 -0700,Thunderbird is freezing up?,<p>Since the last update my Thunderbird keeps frizzing up and I have to use Task manger to close it and then open it again. This happens all the time! I need this email program to work right. </p><p>Thanks Bob Williams </p>,other;,thunderbird,other,en-US,1592864;1593050;1593841;1593880;,williams382,https://support.mozilla.org/questions/1419330
1419333,2023-07-25 14:12:36 -0700,2023-07-25 14:12:36 -0700,i lost all my thunderbird account info including my entire sent files..is there any way to restore?,<p>i hit a wrong button and deleted 15 years of thunderbird including all my sent files..is there any way to retrieve...cabonite could not help...thxs </p>,other;,thunderbird,other,en-US,,shawno1,https://support.mozilla.org/questions/1419333
1419334,2023-07-25 14:18:45 -0700,2023-07-25 14:18:45 -0700,I'm not being able to send emails using outlook 365 corporation account,"<p>Are there any news regarding the post below? Thanks </p><p>Important: Thunderbird 102.7.0 And Microsoft 365 Enterprise Users January 17, 2023 Jason Evangelho 50 responses Update on <strong>January 31st</strong>: </p><p>We’re preparing to ship a 2nd build of Thunderbird 102.7.1 with an improved patch for the Microsoft 365 oAuth issue reported here. Our anticipated release window is before midnight Pacific Time, January 31. </p>",other;,thunderbird,other,pt-BR,,erodcruz1,https://support.mozilla.org/questions/1419334
1419337,2023-07-25 15:35:36 -0700,2023-07-25 15:35:36 -0700,"""Sending the message failed. The message could not be sent because the connection to the Outgoing server (SMTP) timed out. Try again.'","<p>I use TB102.13.1 on a windows notebook windows 10 22h2 build 19045.3208. Since a couple of days, without any settings change, TB fails to connect to the outgoing server, and doesn't ask for the password. The settings of the outgoing server haven't changed, the password hasn't changed, I can log in manually on the account of the outgoing server,  </p><p>The smtp addres is correct The port is 587 The Username is correct The authentication method is Normal Password The connection security is starttls  All of this has worked perfectly for years... </p><p>so please explain me how to get TB out of that loop.... Thanks </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,DECREMM,https://support.mozilla.org/questions/1419337
1419338,2023-07-25 16:48:44 -0700,2023-07-25 19:31:32 -0700,Missing folder in Thunderbird but present on email provider's site.,"<p>I've ignored a particular top-level folder for about a year. The folder contains both subfolders and individual emails. Just now I wanted to open it again, but it's not in the sidebar. It is in its expected place in the sidebar on the website of my email provider. Restarting Thunderbird doesn't help. I've no idea how to diagnose this. </p><p>MacOS 13.4.1(c) Thunderbird 102.13.1 </p>",other;,thunderbird,other,en-US,1592813;1592840;,brec,https://support.mozilla.org/questions/1419338
1419342,2023-07-25 17:52:03 -0700,2023-07-25 17:52:03 -0700,Time Warner SMTP settings,"<p>Cannot send emails using <a href=""http://twc.mail.com"" rel=""nofollow"">twc.mail.com</a> This is an SMTP server. Have tried several ports, but none seem to work. Message is ""Sending of message failed.The message could not be sent because the connection to the Outgoing server (SMTP) <a href=""http://mail.twc.com"" rel=""nofollow"">mail.twc.com</a> was lost in the middle of the transaction. Try again.<em></em> </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,ahartley317,https://support.mozilla.org/questions/1419342
1419345,2023-07-25 20:00:56 -0700,2023-07-26 07:33:16 -0700,thunderbird on windows 11,"<p>After downloading an email from my gmail account thunderbird uses 90% of ram and is essentially frozen. Initially after starting Thunderbird is not responding followed by a slow increase in ram usage to about 90% is ibserved. Tried uninstall and install; but not change in behaviour. Any suggestions of how to repair would be welcome. </p><p>Thank You, </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1592860;1592946;,mmarconi,https://support.mozilla.org/questions/1419345
1419350,2023-07-25 22:03:55 -0700,2023-07-25 22:03:55 -0700,M365 Shared Mailboxes disappear with 115.* Unified folders view,"<p>I have a number of M365 accounts, including a number of ""Shared mailboxes"" </p><p>Yesterday, I migrated from Thunderbird 102.13.1 to 115.0.1 (Supernova), and with the new version, in the Unified Folders view, the Inboxes of the ""Shared mailboxes"" do not show up.  If I switch to All Folders view, the Inboxes are in the correct place under each account. </p><p>Please advise as I cannot see the shared mailbox inboxes in Unified view and I cannot roll back to the previous version. </p>",other;,thunderbird,other,en-US,,scott.peron,https://support.mozilla.org/questions/1419350
1419352,2023-07-25 22:25:08 -0700,2023-07-25 22:25:08 -0700,Accessing O365 Online archive using Thunderbird client,"<p>Hi Support team, </p><pre>    I am looking for an option to add a user's online archive mailbox to his Thunderbird client. I tried adding it as a separate account with ""/archive/"" as the IMAP directory, but that didn't work. Is there any option to get this done? Please help if any. </pre> <p>Thanks in advance, Pramod </p>",other;,thunderbird,other,en-US,,pramodsubbu,https://support.mozilla.org/questions/1419352
1419355,2023-07-25 23:39:29 -0700,2023-07-25 23:39:29 -0700,Thunderbird 115 isn't downloading mail,"<p>There are 20 unread messages sitting in the inbox of my protonmail account, and none of them appear anywhere in thunderbird. Prior to upgrading to 115 mail would get downloaded just fine. Now when I click 'get messages' these messages won't download, no matter what I try. </p><p>I've rebuilt the index, removed and re-added the account, started in troubleshooting mode, nothing works. </p>",other;,thunderbird,other,en-US,,firefox2377,https://support.mozilla.org/questions/1419355
1419357,2023-07-26 01:54:15 -0700,2023-07-26 06:20:55 -0700,does tb save messages as you type,<p>hi. i sometimes get my msg's disappear as i type them. does tb auto save messages as you type. ive looked in drafts folder </p><p>thanks anyone </p>,other;,thunderbird,other,en-US,1592901;1592912;1592913;1592932;,stinkydog,https://support.mozilla.org/questions/1419357
1419358,2023-07-26 01:55:39 -0700,2023-07-26 06:23:49 -0700,search,<p>what is global search in tb </p><p>thanks anyone </p>,other;,thunderbird,other,en-US,1592925;1592935;,stinkydog,https://support.mozilla.org/questions/1419358
1419362,2023-07-26 03:02:15 -0700,2023-07-27 23:09:28 -0700,RSS display behaviour change with version 115,"<p>I noticed with the upgrade to Version 115 from 102 that the handling of certain RSS Feeds changed. </p><p>I turned on an older computer which was still running version 102, so I was able to do a side by side comparison. </p><p>First was that certain feeds had lost their icon. And it did make me wonder why. One screen shot shows the RSS feed index as displayed in the left pane of the application. Old Thunderbird showed the site icons, New does not. 115 on left, 102 on right. </p><p>Second was the display of the article content. The other screen-shot shows the content of the feed article. New Thunderbird does not show the page content only a like of text, where-as old Thunderbird showed the page within Thunderbird itself. 115 on left, 102 on right </p><p>Considering the behaviour of the same feed and article on two versions on the same day, I can only guess that the processing logic has changed. </p>",other;,thunderbird,other,en-US,1592976;1593056;1593383;,compass_drg,https://support.mozilla.org/questions/1419362
1419363,2023-07-26 03:09:34 -0700,2023-07-26 04:22:35 -0700,"Trying to create new message filter, but pane is too big, can't reach save button.","<p>Hi. I'm having an issue after the most recent update. I'm trying to create a new message filter, but the pane is too big, and I can't reach ""save"" button. </p><p>I'm unable to shrink the pane, because when I do the whole pane just moves down. When I grab the top to move it back into place, it's the same size.  </p><p>I've tried change system resolution, and autohiding taskbar, but doesn't help.  </p><p>Any suggestions? </p><p>Thanks. </p>",other;,thunderbird,other,en-US,1592906;,c.w.twitch,https://support.mozilla.org/questions/1419363
1419366,2023-07-26 03:41:04 -0700,2023-07-26 04:52:25 -0700,Sincronizzazione thunderbird con casella PEC bloccata,"<p>Ho adeguato il mio account aruba-pec allo standard europeo ma adesso tunderbird non riesce ad aganciare la mia casella di posta, non riconosce la password protetta da conferma di rete cellulare. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,it,1592915;,polifranc,https://support.mozilla.org/questions/1419366
1419367,2023-07-26 04:33:39 -0700,2023-07-27 10:14:58 -0700,upgraded to ver 115.0.1 & now can't get importexporttool to work!!! can't use it without this tool,"<p>can i go back to ver 102?? can't seem to find how to do this online importexporttool ng is grey out not avail. on new version i save dozens of emails from thunderbird to my computer for 'eternal' storage in pdf format &amp; remove them from thunderbird but can't find an easy way to do this now if i try to save as they all go to a folder with .eml suffix which i don't want, if i try to print to pdf i have to name ea. file &amp; if i try to save them to jpg i have to say 'ok' to ea. file i tried to do 119 files this morning &amp; gave up, hate upgrades that change such important things </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1592921;1592926;1592938;1593138;1593160;1593163;1593167;1593239;,joanlozier,https://support.mozilla.org/questions/1419367
1419368,2023-07-26 04:54:35 -0700,2023-07-26 04:54:35 -0700,Tried to sign up for newsletter,"<p>The Mailchimp portal has errors. </p><p>I'll be honest, after a couple runs through I can't be bothered.  If they can't get their programming right, it shouldn't be live in the first place.  The error was indicated as missing email address, well it was there and I use it to log into Thunderbird. </p><p>I did donate.  You have a great email client and I have used it since the beginning.  Keep up the good work! </p><p>Another note.  Captcha?  What a pain in the rear!  I can't see the pictures clearly some times and running through that nonsense is a waste of my time.  You have my information already and wasting people's time is not a good choice.  Find another way please. </p><p>-Chris </p>",other;,thunderbird,other,en-US,,bhome1,https://support.mozilla.org/questions/1419368
1419369,2023-07-26 05:18:05 -0700,2023-07-26 05:42:16 -0700,Thunderbird password,<p>How do I obtain a password for Thunderbird? </p>,privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1592923;,nwscott,https://support.mozilla.org/questions/1419369
1419371,2023-07-26 05:34:32 -0700,2023-08-08 12:09:51 -0700,Thunderbird - outgoing email won't send,"<p>I receive incoming email on Thunderbird, but cannot send mail.  I have used Thunderbird for years, never updated it and this problem just started yesterday (7/25/23). I have gotten an error message saying ""login to server <a href=""http://smtp.nycap.rr.com"" rel=""nofollow"">smtp.nycap.rr.com</a> failed"".  I have called my ISP, Spectrum, and ascertained that my email account with them is functioning, so the issue is something with Thunderbird. </p>",other;,thunderbird,other,en-US,1592973;1593044;1593169;1596287;,bparker38,https://support.mozilla.org/questions/1419371
1419374,2023-07-26 05:56:51 -0700,2023-07-26 05:56:51 -0700,Compacting Folders,"<p>In previous versions of TB (before 115), the menu command ""Compact Folders..."" would compact the current folder an all subfolders. This doesn't seem to be working with TB 115+. Am I doing something wrong, or is this a bug that needs to be reported? Thanks. </p>",other;,thunderbird,other,en-US,,DarrellWright61,https://support.mozilla.org/questions/1419374
1419376,2023-07-26 06:13:30 -0700,2023-07-30 04:23:13 -0700,Deleted messages,"<p>Hello, on my bussiness mail on thunderbird mails that i read are all deleted. I didn't do anything to do them, is there any way to bring them back? There are very important messages in them that i really need </p>",other;,thunderbird,other,en-US,1593796;,Kacperczyk.patryk.hoi,https://support.mozilla.org/questions/1419376
1419377,2023-07-26 06:18:29 -0700,2023-07-27 06:57:30 -0700,YA NO SE PUEDE EXPORTAR LA LIBRETA DE DIRECCIONES EN THUNDERBIRD,"<p>Hola. Necesito exportar la libreta de direcciones de una cuenta de thunderbird. Hay varios tutoriales que llevan al mismo sitio: Libreta de direcciones-&gt; herramientas- &gt;exportar. Pero donde antes podías elegir el formato del fichero a exportar: csv, txt, vcf...  ahora te lleva a la herramienta ""exportar"": ""Exportar cuentas, mensajes, libretas de direcciones y ajustes a un archivo ZIP."" </p><p>La cuenta ocupa varios Giabytes, solamente quiero exportar la libreta de direcciones, no todo el perfil de la cuenta. Por lo visto antes se podía hacer sin mayor problema, no es posible hacerlo ahora o lo estoy haciendo mal? </p>",customize;,thunderbird,customize-controls-options-and-add-ons,es,1593109;1593185;,amolina1,https://support.mozilla.org/questions/1419377
1419379,2023-07-26 06:39:38 -0700,2023-07-26 06:39:38 -0700,Thunderbird V115.0.1 Update - no emails displayed.,"<p>I have used Thunderbird for many years. I have configured it so that the profile is stored in Documents so that it is backed up at the same time as all other documents. I have a program which compares folders on networked computers and allows the folder files to be sync'd. Again used it for years. I was updated to V102.13.1 (64bit) on all my computers Except one which was an old Samsung Netbook which was 32 bit. I decided to update to V115.0.1 and downloaded the 64 and 32 bit versions, I decided to try the upgrade first on the Netbook as it was the least critical machine without risking my main and backup machines, both 64 bit. I first ensured that the current latest profile was saved and on all 3 machines. The profile saved on a 64 bit machine has always worked on the 32 bit machine. I only use Local Folders for email storage with several sub folders. I upgraded the Netbook to V115 however on opening the program I was unable to see any of my stored emails. I did note however that Thunderbird did download new emails from the server and displayed the number of new emails (urrently 14) but none of the headers were displayed. So I can not rtead any existing emails or unread new emails. I have again checked that the contents size of folders have changed. after doingthe mail update so the messages would seem to be downloaded but not displayed to enable them to be read. </p><p>I am very reluctant to upgrade any of my main 64 bit machines incase I have a sililar problem as I am currently away from home.  </p><p>I am open to any ideas as to the reason for this problem or confirmation that 64 bit Version 102 profiles do not work in V115  32 vit machines. </p><p>Thanks in advance </p><p>Alan </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,,alandiu1943,https://support.mozilla.org/questions/1419379
1419381,2023-07-26 07:06:30 -0700,2023-07-27 04:01:09 -0700,Thunderbird 102.13.1,"<p>I am completly confused with migration, I want to move T/bird as I have it in Win 10 to a new machine with Win 11. </p><p>None of the articles make sense, the link to the ""profile folder"" takes me to a big list of things not recognised here: </p><p>C:\Users\R-LT-NOVA\Downloads\tfr data </p><p>The R-LT etc is the name of this machine. </p><p>Thunderbird is working fine but there is nothing under users&gt;AppData&gt;Roaming&gt;Thunderbird although a ""prifile"" there does seem to point to the file above. </p><p>Thanks in anticipation. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1592943;1592947;1592966;1592979;1592995;1593017;1593019;1593151;1593159;,notton,https://support.mozilla.org/questions/1419381
1419383,2023-07-26 07:44:40 -0700,2023-07-30 04:20:46 -0700,Linked email messages need parsing into seperate messages,"<p>Hi all, </p><p>I have a new and odd situation.  I normally only have single messages in my sorted ""In Box"" folders and life has been great with TB for &gt; 20 years. </p><p>I had a couple of emails that had the damn Google linked messages where the original is linked to all subsequent replies.  So when I need to open a single message 4-6 open that were ""nested"" under the original message.  I know many Gmail users seem to like that.  <strong>Me not so much.</strong> </p><p>I search everywhere I could think of but could not find a way to parse these into separate messages as I normally have them. </p><p>My folder with these email messages looks like this. Anybody have a solution to unlink these so they are stand alone messages as usual? I went into the MBX folder where messages are stored but while I am reasonably experienced with moving messages to different In Box folders I could not figure out how to do this deep under the hood. </p><p>Tnx Bat Dude </p>",other;,thunderbird,other,en-US,1593794;,batsncats,https://support.mozilla.org/questions/1419383
1419385,2023-07-26 07:58:06 -0700,2023-07-30 04:19:11 -0700,THUNDERBIRD EMAIL,"<p>I have noticed on the latest version of THUNDERBIRD that when I go to delete a number of selected emails from my email account I get popup notification on the top bar that says "" ( Thunderbird not responding )"". I hadnt noticed this happening before and Thunderbird now seems ...a bit slow. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1593793;,gregg.shaw,https://support.mozilla.org/questions/1419385
1419387,2023-07-26 08:11:38 -0700,2023-07-28 06:48:11 -0700,SuperNova messed up my emails,"<p>Hi, I have downloaded the latest Thunderbird and it is driving me mad because I KNOW there is a simple solution (I hope) When I used to open my emails they were all listed from oldest to newest and Thunderbird would automatically go to the bottom of the list where my latest  (newest) emails were, NOT ANY MORE it goes to the older email in my in box, click date and YES the latest email rushes to the top of the list BUT I want it at the bottom HOW do I get the emails back the way I like them? </p>",customize;tb115;unifiedfolders;bug1845934;,thunderbird,customize-controls-options-and-add-ons,en-US,1592970;1593011;1593250;1593260;1593391;1593423;1593432;,RLLC,https://support.mozilla.org/questions/1419387
1419389,2023-07-26 08:30:36 -0700,2023-07-28 08:24:19 -0700,Sincronizzare categorie,"<p>Buonasera a tutti, sto usando thunderbird da relativamente poco tempo come alternativa a oulook </p><p>una domanda: c'è un modo, anche attraverso exchange activesync, di sincronizzare le categorie?  </p><p>se si, in che modo?  </p><p>grazie  Alvise </p>",customize;,thunderbird,customize-controls-options-and-add-ons,it,1593198;1593388;1593390;1593392;1593401;1593407;1593444;1593449;,marketing86,https://support.mozilla.org/questions/1419389
1419391,2023-07-26 08:35:08 -0700,2023-07-29 19:52:21 -0700,Cannot change font colors on MacOS,"<p><a href=""https://support.mozilla.org/en-US/questions/1277826?page=2"" rel=""nofollow"">https://support.mozilla.org/en-US/questions/1277826?page=2</a> </p><p>Same issue tried all options, nothing works. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1592953;1593547;1593726;,christian.d.ruf,https://support.mozilla.org/questions/1419391
1419393,2023-07-26 08:47:56 -0700,2023-07-26 08:47:56 -0700,Thunderbird stopped sending email. Fails to connect to outgoing server. Doesn't even request password,"<p>Title says everything. My incoming server and outgoing server are different. Passwords are different. None are saved. Nothing changed in my notebook configuration (windows 10, latest update) </p><p>I have gone through the whole list of tests: Checking TB version (up to date) 102.13.1 checking outgoing server data, which were unchanged and are still those recommended by server company (<a href=""http://Ziggo.nl"" rel=""nofollow"">Ziggo.nl</a> for upcmail) Tried firewall and antivirus off, didn't change. I have no saved passwords. I use gmail on my phone with the same settings&nbsp;: it works I have added this email to Outlook with same settings&nbsp;: it works. I have logged in on the webmail of the provider&nbsp;: password is untampered, emails go out&nbsp;: it works. </p><p>The only thing that suddenly doesn't work without explanation is Thunderbird... All my private email 15+ years is archived and managed in Thunderbird, so I am reluctant to switch, but if not solved very very very quickly, I will not hesitate, even though I am a bit supporter of Mozilla... </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,DECREMM,https://support.mozilla.org/questions/1419393
1419398,2023-07-26 09:35:50 -0700,2023-07-30 04:26:12 -0700,Where can I see full headers?,"<p>Hello, I've looked at Help and not found the answer. I have View Headers/All switched on - where can i see the full headers for a message so as to report spammers? </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1593792;1593797;,Tombarkas,https://support.mozilla.org/questions/1419398
1419399,2023-07-26 09:44:13 -0700,2023-07-26 09:44:13 -0700,How to resize Subject width column?,<p>How to resize Subject width column?  </p><p>too much space on the left </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,,sihabudienmalikulakbar,https://support.mozilla.org/questions/1419399
1419402,2023-07-26 09:56:23 -0700,2023-07-28 11:52:12 -0700,Save attachments that all have the same name - Thunderbird wants to overwrite,"<p>Hello, I have a few emails in Thunderbird with 50 attachments each and I want to save those attachments locally. However all attachments do have exactly the same name, thus when I click ""Save all"" then Thunderbird will ask me 49 times if I want to replace the existing file. </p><p>I asked the sender if he can create different names but he says it's impossible with the mailer he is using (which is Gmail. I am not using Gmail.) </p><p>What can I do? I need the those files locally to further process them. </p>",other;,thunderbird,other,en-US,1593018;1593046;1593236;1593440;1593482;,gregor12,https://support.mozilla.org/questions/1419402
1419403,2023-07-26 10:18:45 -0700,2023-07-26 10:18:45 -0700,gibberish in some but not all incoming e-mails,"<p>I have version 115.0.1 Thunderbird both on a desktop and a laptop. Incoming e-mails are stored in a local directory.  Some of the incoming e-mails that are perfectly displayed on my laptop appear either without any text, or have gibberish text or the text is replaced by a weblink unknown to me. If I send the same mails from my laptop to my own e-mail account the messages are readable on my dektop. In contrast if I forward the corrupted messages to my webmail account they appear corrupted on my laptop. Hence the messages seem to get corrupted only when they are viewed on my laptop. </p><p>This affect only a subset (5-10%) of the incoming mails. The settings appear the same on my laptop and desktop, hence I am completely puzzled. Can anyone help with this problem? </p>",other;,thunderbird,other,en-US,,attila.toth,https://support.mozilla.org/questions/1419403
1419404,2023-07-26 10:22:01 -0700,2023-07-26 10:22:01 -0700,Teams icon in Thunderbird,<p>I accidentally get teams icon in my Thunderbird but after close it I can't get it again. How to do this? </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,,ted60410,https://support.mozilla.org/questions/1419404
1419409,2023-07-26 11:14:34 -0700,2023-07-26 11:14:34 -0700,Can't Send Emails    7/26/23,"<p>I sent emails this morning and all of a sudden they won't send.  I AM receiving emails.  Desktop use.  Spectrum is internet provider and they confirmed that my settings are correct.  Can send and receive on both phone and Spectrum webmail site.  Problem appears to be only with desktop program.  Have updated Thunderbird to most recent version.  Norton antivirus is in tact.   </p><p>Is Thunderbird server having problems??  (essentially, is this a ""you"" problem that's hanging me up or is it my box?) </p>",other;,thunderbird,other,en-US,,peicw,https://support.mozilla.org/questions/1419409
1419410,2023-07-26 11:40:45 -0700,2023-07-27 04:18:33 -0700,Inability to send emails from my Thunderbird account,"<p>I am unable to send emails from my Thunderbird email account. There is no ""dashboard"" or options bar displayed when I hit ""reply"" to a message. Nor is there such an options bar to create emails. </p><p>This is worrisome. </p><p>Please advice. </p>",windows-7;desktop;other;firefox-1150;firefox-11502;,thunderbird,emails-thunderbird,en-US,1593023;1593164;,verdelagge,https://support.mozilla.org/questions/1419410
1419411,2023-07-26 11:46:03 -0700,2023-07-26 11:46:03 -0700,Exact Text Search in Thunderbird,"<p>I'm trying to find all emails containing the text ""Maine"" (the US state).  Thunderbird unhelpfully assumes I want also all mails containing ""main"" (without the ""e"", capitalized or not).  I tried putting ""Maine"" in quotes but that made no difference.   </p><p>Any suggestions? </p><p>Neal </p>",other;,thunderbird,other,en-US,,nealjo384,https://support.mozilla.org/questions/1419411
1419412,2023-07-26 11:47:50 -0700,2023-07-26 13:51:07 -0700,Email issues,<p>I receive but cannot send emails. </p>,other;,thunderbird,other,en-US,1593043;,dmhlaw,https://support.mozilla.org/questions/1419412
1419413,2023-07-26 11:50:34 -0700,2023-07-28 10:31:41 -0700,Thunderbird profile cannot be loaded.         error From firefox,<p>Every time I try to email a link from firefox this error comes up? Thunderbird profile cannot be loaded. </p>,desktop;other;windows-10;firefox-1150;,thunderbird,tips-and-tricks,en-US,1593047;1593348;1593467;,GeneWo,https://support.mozilla.org/questions/1419413
1419414,2023-07-26 12:02:01 -0700,2023-07-26 12:02:01 -0700,Eliminazione mail,"<p>Buongiorno, ho da poco installato questo bellissimo client e lo sto studiando un po’, volevo sapere come si può fare, se si può fare, per evitare che una volta eliminata una mail aperta si apra automaticamente la successiva. Preferirei, se possibile, tornare all’elenco delle mail.  Ringrazio fin da ora chi vorrà rispondermi. </p>",other;,thunderbird,other,it,,08.schede_certo,https://support.mozilla.org/questions/1419414
1419416,2023-07-26 12:10:18 -0700,2023-07-30 06:16:50 -0700,would it be possible to have a button clear the screen so only unread emails show?,<p><strong>Just wondering if there could be a button the refresh the screen and clear out anything except unread emails. all other email accounts would be closed.  just make a clear screen thanks</strong> </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1593791;1593813;1593818;,buddynfo1,https://support.mozilla.org/questions/1419416
1419418,2023-07-26 12:17:57 -0700,2023-07-28 11:53:14 -0700,Thunderbird,"<p>Hello volunteers -- I downloaded Thunderbird to a newer iMac.  The Input messages and folders from my laptop appeared fine, but the addresses look like they are from Contacts rather than the laptop Address Book, i.e., names, phone numbers and postal addresses, but not email addresses.  The first image (screenshot from an Apple laptop) is what I want; the second is what I got on the iMac. Is someone able to help me with this? Thanks very much, Susan </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1593182;1593474;1593485;,susan.j.eggers,https://support.mozilla.org/questions/1419418
1419419,2023-07-26 12:25:56 -0700,2023-07-30 04:11:31 -0700,Links,"<p>I can receive links in my emails, but I am not able to open them. Is there a setting to turn this on or off?  Thank you </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1593789;,dambill,https://support.mozilla.org/questions/1419419
1419421,2023-07-26 12:39:01 -0700,2023-07-26 13:21:35 -0700,"My Calendar shows today as Wednesday 28, 2023 when today is Wednesday 26, 2023 how to fix","<p>Why after checking the the proper year, does my calendar show today as Wednesday 7-28-23 when it is Wednesday 7-26-23.  How to fix that? </p>",calendar;,thunderbird,calendar,en-US,1593036;,bmazak,https://support.mozilla.org/questions/1419421
1419423,2023-07-26 13:25:48 -0700,2023-07-26 13:25:48 -0700,per conto di come eliminarlo,<p>Buonasera mettendo nel campo ricerca Aruba che e la mia posta pec mi compare una dicitura ==per conto di e un indirizzo di posta pec di una societa con la quale ho collaborato perche succede vuol dire che vedono la mia posta </p>,other;,thunderbird,other,en-US,,pollame2009,https://support.mozilla.org/questions/1419423
1419424,2023-07-26 13:25:53 -0700,2023-07-26 23:51:10 -0700,Konfigurace (založení) účtu Thunderbird,"<p>Při zakládání účtu se objeví hláška: <strong>Server příchozí pošty už existuje. </strong> (<a href=""http://IMAP.volny.cz"" rel=""nofollow"">IMAP.volny.cz</a>). Účet nejde založit, ale není žádná rada jak dál. Může mi prosím někdo poradit? </p><p>Děkuji moc Zdeněk brejsa@volny.cz </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,cs,1593129;,brejsa,https://support.mozilla.org/questions/1419424
1419428,2023-07-26 14:10:09 -0700,2023-07-27 03:51:47 -0700,Inability to send emails from my cox.net account using Thuderbird,"<p>I use both Thunderbird and Outlook for my <a href=""http://cox.net"" rel=""nofollow"">cox.net</a> email account.  I can receive incoming emails using Thunderbird but cannot send emails, and I can both receive and send emails using Outlook.  The server settings are identical for both Thunderbird and Outlook - imap with STARTTLS and port 993 and smtp with STARTTLS and port 587.  When Thunderbird is unable to send an email, I get a balloon that indicates that the smtp server cannot recognize my email address, which is hklesserjr@cox.net. </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1593157;,hklesserjr,https://support.mozilla.org/questions/1419428
1419431,2023-07-26 15:13:18 -0700,2023-08-03 09:19:16 -0700,TB E-mail dissapiring and duplicate folders after migrating to a new PC,"<p>Hi, I recently moved to a new computer (win 10 to win 10). I wanted to transfer all of my e-mails, folders and accounts/settings, and plugins. </p><p>Initially, I tried using the good old mozbackup (yeah I know it isn't supported but last year I was able to use it without any issues on a laptop I took with me for a trip). It didn't really work well this time. It is a very big backup - 34GB (with over 140GB on disk size which is strange). </p><p>So I tried to start over, deleted all the accounts, created a new default account, and copied the Thunderbird folder from the old PC to the new one in its entirety to the new computer. </p><p>It seemed to work but after looking at my folders (I use quickfolders) I see that many of the older folders (which do work fine on the old PC) are now empty and after the restart, they are also duplicated (again not all just the older ones - not sure why these are affected and not the new ones). </p><p>How do I solve this issue? (I looked around and there are many suggestions but not too many success stories). </p><p>Iddo </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1593162;1593188;1593200;1593201;1593817;1593821;1593822;1594203;1594653;1594779;,zorg44,https://support.mozilla.org/questions/1419431
1419434,2023-07-26 15:54:32 -0700,2023-07-30 04:06:23 -0700,Unable to write the email to the mailbox,"<p>As of version Thunderbird v102.13.0 (32 bit) and after upgrading to v102.13.1 I get an error after downloading emails from my gmail account: </p><p>""Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox."" </p><p>I've been using Thunderbird for maybe 20 years now &amp; on this PC since I built it over 3 years ago, this is a new problem that I have not seen before. </p><p>Thunderbird is now useless to me. When it connects it starts downloading emails, gets so far &amp; stops with this error. It's now 5:50PM and the most recent email it has is from 07:35 AM this morning. It keeps downloading the same ones over &amp; over again, always stopping at the same one with the same error. </p><p>This app is now utterly useless to me. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1593787;,sgfarish,https://support.mozilla.org/questions/1419434
1419436,2023-07-26 16:08:34 -0700,2023-07-26 23:21:29 -0700,"Thousands of duplicates in ""inbox"" only... HELP!","<p>Don't know what else I could say more than what's in subject. Tried deleting all emails in inbox can't do it. Thunderbird freezes up. There's 45,000 emails in inbox suddenly. Have combed and read comments seems no help anywhere. Anybody please help. </p>",other;,thunderbird,other,en-US,1593125;,liteman,https://support.mozilla.org/questions/1419436
1419446,2023-07-26 20:58:44 -0700,2023-07-26 20:58:44 -0700,Cannot disable keyboard shortcuts on MacOS,"<p>Hi, I'm trying to use the tbkeys addon to make navigating Thunderbird with my keyboard easier, however in the process of setting stuff up I stumbled across a native Thunderbird issue. </p><p>If I go to the MacOS System Preferences -&gt; Keyboard -&gt; Keyboard shortcuts, and I override default shortcuts i.e. Message-&gt;Mark-&gt;As Junk from the default J to control+command+shift+option+F12 (basically just trying to disable it by using a key combination I'll never hit), hitting J in Thunderbird still marks the current message as junk. This still happens after a Thunderbird restart with all addons disabled. This basically prevents me from customizing the keybinds with the tbkeys addon and makes Thunderbird a lot less useful to me. </p><p>If there's a way to truly disable/change keybinds within Thunderbird itself, I'd happily go in that direction, but I couldn't find any documentation on it. tbkeys seemingly ""prevent defaults"" the keybinds you specify, however that seems to fall apart if you hold the key down. Regardless, I think that disabling or changing the keybinds without needing an addon should be a native Thunderbird feature. </p><p>Any help would be greatly appreciated, thank you! </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,,wilhueb,https://support.mozilla.org/questions/1419446
1419449,2023-07-26 21:43:17 -0700,2023-07-27 03:55:01 -0700,Thunderbird,"<p>Hi I have been using Thunderbird as my email client, which has worked fine. However, after an automatic update of Thunderbird, all my ""historical"" emails have disappeared and no longer show in my inbox or folders. I located the pop3 directory in roaming/appdata/thunderbird, but have not been able to import the mail file or the directory using either the import feature in thunderbird or the installed importexporttools ng. </p><p>I appreciate your help to retrieve my emails. </p><p>Barry Borman </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1593158;,b.borman,https://support.mozilla.org/questions/1419449
1419452,2023-07-26 23:16:02 -0700,2023-07-28 20:56:38 -0700,Abrir mensajes en conversación no funciona en Thunderbird 115.0.1 Supernova,"<p>Buenos días, Desde la actualizción de Thunderbird a su versión 115.0.1 Supernova, la opción de ""Abrir mensajes en conversación"" para mostrar todos los mensajes con el mismo asunto, NO funciona, abre una ventana en blanco, sin resultados. Eliminé manualmente los archivos global-messages-db.sqlite y global-messages-db.sqlite.journal, para que generara de nuevo esas bases de datos, pero a pesar de todo, los mensajes en conversación no se muestran. ¿Alguien sabe cómo solucionarlo? El Thunderbird lo tengo instalado sobre un Windows 10 Pro de 64 bits, actualizado a su versión 22H2. Muchas gracias por la ayuda. Saludos, Enric Barcelona. </p>",other;,thunderbird,other,es,1593562;,kin.bcn,https://support.mozilla.org/questions/1419452
1419453,2023-07-26 23:18:52 -0700,2023-07-27 06:32:58 -0700,View full headers,"<p>Hello, I’ve looked through help, but not found anything. How do I view and select all headers to report spam? I have View/headers/all selected, but don’t see any. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1593126;1593183;,Tombarkas,https://support.mozilla.org/questions/1419453
1419454,2023-07-26 23:22:49 -0700,2023-07-28 20:33:51 -0700,Convertir el mensaje a... ya no está disponible en Thunderbird 115.0.1 Supernova,"<p>Buenos días, </p><p>La opción de ""Convertir el mensaje a..."" para poder convertir un mensaje de correo a una tarea o evento en Thunderbird, ha desaparecido con la actualización a la versión 115.0.1 Supernova. </p><p>Esta opción era muy apreciada, ya que podías convertir un simple correo en un evento o tarea programada para un día y hora de manera que no tenías que copiar y pegar los datos del e-mail en la tarea o evento, para tenerlo en el Calendario. </p><p>Esta opción de ""Convertir el mensaje a..."" ¿se puede activar de nuevo? ¿está ahora en otro punto del menú? ¿por qué no sale en el menú contextual cuando seleccionas un mensaje? </p><p>Gracias por vuestros comentarios. </p><p>Saludos, Enric Barcelona </p>",other;,thunderbird,other,es,1593559;,kin.bcn,https://support.mozilla.org/questions/1419454
1419456,2023-07-26 23:54:49 -0700,2023-07-28 02:58:40 -0700,"Thunderbirdet használtam, de nem működik 3 napja. Támogatást kér, de hitelkártyám nincs, csak banki átutalással tudok fizetni",<p><strong>félkövér szöveg</strong> </p>,fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,hu,1593134;1593410;,csorimari,https://support.mozilla.org/questions/1419456
1419457,2023-07-27 00:49:59 -0700,2023-07-27 00:49:59 -0700,Thunderbird - MsTeams integration,"<p>Hi  I'm using Thunderbird 102.13 with ""Owl for Exchange"" add-on , on a Ubuntu 20.04 LTS laptop  I also have the MsTeam App installed on the same machine  </p><p>Since a few weeks/months, I have seen in the left vertical toolbar of Thunderbird, appearing the icon of MsTeams  Don't know if it's due to the Owl add-on or if it's native to Thunderbird  </p><p>The other day, I finally give it a try ... and I like it  It open the App (from the installed version??) in one tab of Thunderbird, avoiding to open another application Everything works fine, except a little annoying problem which almost ruin the experience&nbsp;: I have no notification when someone try to contact me in the chat&nbsp;!  </p><p>The notification works with (external) the App (a little bit too much&nbsp;! )  </p><p>Is there a way to have a notification coming from MsTeams embedded in Thunderbird&nbsp;? </p><p>Thanks in advance for your help  Best regards </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,,ericc.eu,https://support.mozilla.org/questions/1419457
1419458,2023-07-27 00:52:13 -0700,2023-07-27 00:52:13 -0700,Email bubble and icon won't disappear after email being read/answered,"<p>Hello there, </p><p>I am having troubles with the newest Thunderbird 115.0.1: On Win 10 if I receive an email I get a notification bubble says ""1"" at the program bar additional I see the Thunderbird icon next to the clock bar. </p><p>If I read the email, delete it or answer it the email disappears from my inbox but the icons do not disappear. Only a refresh of the inbox make them disappearing. </p><p>Any solutions for that cosmetic ""issue""? </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,mathias.muehlbacher,https://support.mozilla.org/questions/1419458
1419459,2023-07-27 00:55:32 -0700,2023-07-27 05:10:18 -0700,re-importing profiles /sbd files.,"<p>A complete novice, so please keep things simple. I recently changed email host/provider and was advised to back up my existing Thunderbird profile which I did. I have now an Sbd file. I want to reinstall the profile and I have used the import prompts on Thunderbird, but I dont seem to be able to import anything. </p><p>At the moment I do not have access to previous emails, addresses etc. Please advise, thanks in advance. Stuart </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1593156;1593171;1593172;1593173;1593174;,stuartmyers36,https://support.mozilla.org/questions/1419459
1419462,2023-07-27 01:26:39 -0700,2023-07-27 01:26:39 -0700,Thunderbird all blank after reboot,<p>One of my users reported all blank (please see attached photo) after Thunderbird hang up and reboot the PC several times within past few months. I needed to help him to create new profile each time.  He is using Windows 10 and Thunderbird version 102.13.0 currently. All his thunderbird profiles are on file server. I notice that he can open his problematic thunderbird profile on other desktops under his windows account.  It seems that his old profiles are working fine but not on his desktop only.  Not sure it is related to registry setting.  Anyone has similar experience&nbsp;?  Thanks&nbsp;! </p>,other;,thunderbird,other,en-US,,ns8,https://support.mozilla.org/questions/1419462
1419463,2023-07-27 01:38:59 -0700,2023-07-27 01:38:59 -0700,Calendar not showing shared calendars,"<p>I have Thunderbird 102.13.0 I can only see events for one account. I have a shared calendar with a choir which I can see on my Android phone calendar but not in Thunderbird. In Properties it says (names masked) googleapi://&lt;myemail&gt;@gmail.com/?calendar=&lt;theiremail&gt;%<a href=""http://40gmail.com"" rel=""nofollow"">40gmail.com</a> How can I fix this? Thank you. </p>",calendar;,thunderbird,calendar,en-US,,pob707,https://support.mozilla.org/questions/1419463
1419464,2023-07-27 01:50:43 -0700,2023-07-30 04:31:18 -0700,Unable to send E-mail messages,"<p>When I try to send to send an E-mail message I get the message ""The mailserver answert&nbsp;: Unable to relay without authentication.. I checked everything also by the provider the settings are OK as far as I can see. Sending mail from my G-mail account is no problem! Hoping you can help me regards P.Rensel </p>",other;,thunderbird,other,en-US,1593154;1593768;1593800;,prensel,https://support.mozilla.org/questions/1419464
1419473,2023-07-27 04:49:53 -0700,2023-07-27 04:49:53 -0700,mail damaging after transfering it to other folder,"<p>Ater transfering some mailes to other folder it gets  totaly damaged. Even adres of provider and title disapiring, and mails turn in to some random marks (attached). It not hapens often, but hapens from time to time </p>",other;,thunderbird,other,en-US,,k.golec,https://support.mozilla.org/questions/1419473
1419474,2023-07-27 05:21:18 -0700,2023-07-27 05:21:18 -0700,strong intention to exploit all information from TB locally stored files,"<p>Hi All, My Ubuntu 22.04 went wrong, but my /home folder is on a different disk partition. For me the most important are TB Tasks, because I put them much information. So my question is that: 1. How can I exploit my recorded Taks from TB file stored under my HOME directory under .thunderbird directory? It is a better and easiest option 2. If I reinstall TB latest version and later rewrite my .thuderbird directory from a backup would it get me my previously recorded Tasks? Thanks. TB version is the latest. Thanks. BR, </p><pre>L. </pre>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,,laszlo.a.toth,https://support.mozilla.org/questions/1419474
1419475,2023-07-27 06:13:42 -0700,2023-07-27 06:46:38 -0700,Thunderbird 115 won't log on to servers,"<p>I've just upgraded Thunderbird to 115.0.1 from (I think) 102. Now it fails to connect to any mail servers, either IMAP or SMTP: when trying to access mail or send it, Thunderbird just hangs and does nothing. I use Office 365. I tried deleting one of the accounts and recreating it, but it hangs at the point at which it says it's checking password. Does anyone know how I can get Thunderbird working? </p>",download-and-install_1;tb115;,thunderbird,download-install-and-migration,en-US,1593184;,HPG,https://support.mozilla.org/questions/1419475
1419476,2023-07-27 06:16:05 -0700,2023-07-27 07:50:06 -0700,Cartella che si ricrea,"<p>Salve, </p><p>uso thunderbird per gestire la casella univiersitaria. </p><p>Le email inviate da certi impiegati continuano ad essere messe da Thunderbird o dal server universitario  in una cartella che appositamente si ricrea.  </p><p>Ho provato a disinstallare thunderbird (perdendo tutti i filtri preimpostati), ma continua a succedere che si ricrei la cartella. </p><p>Per informazione, il server è all'indirizzo: <a href=""http://webmail.uniba.it"" rel=""nofollow"">webmail.uniba.it</a> </p><p>C'è qualche operazione che posso fare? </p><p>Cordiali saluti, Tommaso </p>",other;needsinfo;,thunderbird,other,it,1593196;,Qntcmn,https://support.mozilla.org/questions/1419476
1419477,2023-07-27 06:52:26 -0700,2023-07-27 07:43:12 -0700,Turn off message threading GLOBALLY for all account/folders/everything.,"<p>Hey Guys, </p><p>As the title says, I need to turn message threading off globally, for all accounts, everything. Hate is a strong work but I really hate this.&nbsp;:) </p><p>Can we just get a check box for this in the setting menu to will apply this globally *for good*? </p><p>I have tried the plethora of solutions floating around these forums, and basically they don't work. Even the official method of going FOLDER BY FOLDER and turning threading off, doesn't actually turn it off. </p><p>Many users do not want manipulation of our inbox in any way. We don't want grouping or categories or anything, we just want the inbox, in chronological order. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1593194;,paul.seeds,https://support.mozilla.org/questions/1419477
1419478,2023-07-27 06:52:45 -0700,2023-07-27 07:30:59 -0700,Inability to send emails from my cox.net account using Thuderbird,"<p>settings for smtp server for <a href=""http://cox.net"" rel=""nofollow"">cox.net</a> account using Thunderbird server name <a href=""http://smtp.cox.net"" rel=""nofollow"">smtp.cox.net</a> port 465 but I have also tried 587 connection security STARTTLS no authentication method user name  hklesserjr </p><p>settings are the same for account using Outlook, which does allow me to send emails </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1593190;,hklesserjr,https://support.mozilla.org/questions/1419478
1419481,2023-07-27 07:41:17 -0700,2023-07-27 22:26:08 -0700,"Migrated from POP to IMAP, but now have empty Inbox, Outbox, Drafts, etc folders from the POP setup","<p>T'Bird 102.13 running under Linux Mint 20.3 Need to remove the old folders that remain from the POP setup (Inbox, Outbox, Drafts, etc)  all are empty (see attached image) and the IMAP setup is working correctly.  How can I remove these old , unwanted and confusing folders? Many thanks, </p>",other;,thunderbird,other,en-US,1593378;,electron1948,https://support.mozilla.org/questions/1419481
1419486,2023-07-27 08:18:47 -0700,2023-07-27 13:58:30 -0700,Corrupted inbox-file - unable to repair,"<p>Hi,  </p><p>The data for the Thunderbird files are on an external hard drive. There seems to have been a power fluctuation, which is why the hard disk went out during operation; this has now caused a corruption in the inbox file.  </p><p>Error messages kept coming that the inbox could not be compressed because of a write error.  </p><p>I then tried to back up all the mails in an extra folder, but unfortunately this only succeeded until a certain point in time (end of 2019).  I then used Thunderbird's own function to repair the folder, with the result that I could now only see one mail in the inbox - all mails after the corruption were no longer displayed.  </p><p>Fortunately, I still had a backup and was now able to restore all mails until the end of 2021. At the moment 2022 are still missing until today </p><p>I have backed up the corrupted file and would now like to try to restore the mails from 2022 to today. When I try to copy this file or open it in a conversion programme, the process seems to stop at about 40% - I suspect that this is where the corruption is.  </p><p>What options do I have now to restore the mails from 2022 to today?  </p><p>As I see it, the Thunderbird mbox files are nothing more than long text files with the contents of the mails. So I could turn the inbox file into a two-file version that only outputs everything from about 41% onwards, in order to be able to restore the remaining mails. How can I do that? </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1593292;,toxiclizard,https://support.mozilla.org/questions/1419486
1419488,2023-07-27 08:23:25 -0700,2023-08-06 21:52:59 -0700,Downgrade to 102-6-0 (English version),<p>I have the latest version of Thunderbird and I just cannot get use to the aesthetic of it.  It seems busy and cluttered.  I would like to downgrade and found a website with older versions but when I start installation it is not in English. </p><p>Is there a legit place to download older versions of Thunderbird or even a skin that would make the current version look like an older one? </p>,download-and-install_1;,thunderbird,download-install-and-migration,en-US,1593215;1593240;1593249;1593256;1593321;1595532;1595677;1595886;,yelnock,https://support.mozilla.org/questions/1419488
1419490,2023-07-27 09:05:19 -0700,2023-07-27 11:09:36 -0700,Supernova removed any way to return to Start Page,"<p>Hi! Love Thunderbird to bits, and the new updated interface is sooooooooo nice! Thank you ALL!  </p><p>But I can not seem to find a way to go to the Start Page, other than restarting Thunderbird.  </p><p>The Go Menu mentioned in the article below is not there anymore. And I can not find a Home button when customizing the toolbars.  </p><p><a href=""https://support.mozilla.org/en-US/kb/how-disable-or-change-thunderbird-start-page"" rel=""nofollow"">https://support.mozilla.org/en-US/kb/how-disable-or-change-thunderbird-start-page</a> </p><p>Is this a me problem, or something that will be added as we go along? </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1593263;1593264;,mozilla419,https://support.mozilla.org/questions/1419490
1419496,2023-07-27 09:48:40 -0700,2023-07-27 09:48:40 -0700,New Thunderbird updates,"<p>I have been using Thunderbird for many years.  Recently I noticed a new makeover for Thunderbird.  Apparently this new makeover was not quite ready for ""prime time"".  I had two subfolders that date back to 2008.  One was for Amazon receipts and the other was a general Receipts/Tracking folder.  Today I decided to relocate those two folders and to put them under my primary email account(RVCraig99@comcast.net), moving them from my secondary email account(RobtVCraig@comcast.net). What a disaster.  In one of the folders the transfer deleted everything back to 2011.  The other folder deleted everything back to 2022. </p>",fix-problems;tb115;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,RVCraig99,https://support.mozilla.org/questions/1419496
1419497,2023-07-27 09:49:14 -0700,2023-07-27 11:11:54 -0700,How can I restore Calendar data in windows 11,<p>'<em><strong>I have lost my calendar and task data in Windows 11. The calendar opens but is blank. Can it be recovered?</strong></em> </p>,calendar;,thunderbird,calendar,en-US,1593266;,sdsewell,https://support.mozilla.org/questions/1419497
1419498,2023-07-27 09:59:10 -0700,2023-07-27 11:09:42 -0700,Inbox sub-folders not displayed in folders pane,"<p>I have suddenly noticed that some sub folders in my account are not being displayed in the folders pane. I have checked the local profile folder and it contains the folder Inbox.sbd, but the contents are not displayed. I've tried various checks from other users but none work! </p>",other;,thunderbird,other,en-US,1593265;,krokususa,https://support.mozilla.org/questions/1419498
1419503,2023-07-27 10:27:34 -0700,2023-07-28 10:52:51 -0700,how do I export address book in tb v. 115,"<p>My mother would like to export her very extensive address book in CSV format for safekeeping and eventually for porting it to a new email address. She recently updated to Thunderbird v. 115. I can find help for exporting address books in previous versions. In v115, under Tools, I can only find that a zip file of everything in the profiles directory can be made. Am I looking in the wrong place? Any suggestions besides downgrading to v. 102? </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1593261;1593299;1593301;1593302;1593426;1593457;1593473;,tanya.riseman,https://support.mozilla.org/questions/1419503
1419504,2023-07-27 10:28:59 -0700,2023-07-27 11:29:29 -0700,Found old MBOX files but they do not include subfolders - where might they be,<p>After reinstalling Thunderbird while trying to get OAuth2 working my saved messages since 2021 were missing. Plenty of directories with those old messsages. Found one with MBOX files with more recent dates and moved those to my new installation. That worked but they did not include all the subdirectories of the MBOX file folders. </p><p>Any likely place to find them? </p><p>(I've looked at old support threads here but can't find this particular solution even in the one labeled missing subfolders.) </p><p>Thanks. </p>,other;,thunderbird,other,en-US,1593259;1593269;,symonjim,https://support.mozilla.org/questions/1419504
1419505,2023-07-27 10:51:14 -0700,2023-07-30 04:00:34 -0700,Secure Attachment Policy,<p>I send a message with large attachments and get the error it exceeds the Secure Attachment Policy. What is that? How do I change it? I used config to edit the config file and increase the size allowed and changed the warning thing to false but nothing works.  This just started with the most recent upgrade. 2nd Question: How revert to the older version of Thunderbird? Thanks </p>,privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1593786;,john65281,https://support.mozilla.org/questions/1419505
1419507,2023-07-27 11:21:56 -0700,2023-07-31 02:53:47 -0700,"Supernova changed highlight colors for the UI elements, can I get them back to the system default?","<p>Manjaro 23.0.0 Thunderbird 115.0.1 </p><p>Before the update to Supernova, Thunderbird light theme used the system color for the UI elements highlight. In my case, green. Now it is blue everywhere, which irritates my eyes. I attached before and after images, so you have an idea. Can I get back the green? </p>",customize;tb115;,thunderbird,customize-controls-options-and-add-ons,en-US,1593845;1593851;1593853;1593861;1593874;1593876;1593878;,ojetko,https://support.mozilla.org/questions/1419507
1419510,2023-07-27 11:36:06 -0700,2023-07-27 11:38:24 -0700,Inbox emails have disappeared.,"<p>I had a bunch of emails in my gmail inbox that I was getting back to as I had time.  Put the machine down for lunch, and when I came back, all of those emails are now gone, except for 4 new ones.  They show in the browser version of gmail, but won't download or display in Thunderbird... so what happened in the last hour that caused this to happen?  Running version 102.13.0 (64-bit).  Starting to worry about Thunderbird because this isn't the first time something like this has happened.  Last time all my subfolders disappeared as well.  Honestly can't remember what it took to get them back, I think it might have been deleting the account and re-installing it.  Seems like a somewhat drastic cure, does it not?  What can I try before I have to go that route? </p><p>And upon further investigation, I'm missing *some* folders again... and they do show up in gmail online. </p>",other;,thunderbird,other,en-US,,kharrisma,https://support.mozilla.org/questions/1419510
1419512,2023-07-27 11:53:45 -0700,2023-07-28 01:13:34 -0700,cannot send email but can receive them,"<p>Hello, I can receive emails but I can't send them.. I use spectrum and all my settings are according to their designations..  See below for the snap shot of the smtp settings... I checked my password several times and that's correct too...  I need help please!  Jerry </p>",other;spectrum;probablynotathunderbirdproblem;twc;timewarner;,thunderbird,other,en-US,1593287;,jdisimone,https://support.mozilla.org/questions/1419512
1419514,2023-07-27 12:17:41 -0700,2023-07-27 12:18:12 -0700,Filters with Exchange,<p>Been using Thunderbird several years for IMAP accounts. In past year began using Thunderbird for my company email that migrated to Exchange. I have TB 102.13.1 setup to retrieve my company email thru Owl for Exchange plugin. Been using it for while now and all goes good with the exception of filters and tags. I have several filters setup on the inbox to check on incoming messages and every 10 minutes. If an email comes in from a certain sender the filter will tag it a certain color.  I have a total of 3 filters that look for particular  senders to tag different colors. When I first setup it seemed to work as intended. Recently it has stopped to automatically tagging the emails. I can manually tag the email but that kinda defeats the purpose of having the filters. Is there anything I should look for to trace the problem. As I said it worked initially. TIA </p>,other;add-ons;notathunderbirdproblem;filters;owl;,thunderbird,other,en-US,,tpoole,https://support.mozilla.org/questions/1419514
1419518,2023-07-27 13:21:21 -0700,2023-08-09 13:15:18 -0700,Bug in calendar 115.0.1,"<p>Thanks for this graphic improvement, it was needed! The program also seems much faster in opening and more responsive in general, congratulations! </p><p>I found a small bug I think and I would also like to take the opportunity to give some suggestions about the program. </p><p>The bug is with the calendar. When creating an event you can place it in several pre-established categories, each of which had a different color in previous releases. Color which was then also displayed in the box created on the calendar, through a colored line which helps the eye to identify different events. But in 115.0.1 this feature is buggy, all categories have the same color and the colored line is not displayed on created events. </p><p>Suggestions: </p><p>1) Instead of a small colored line it would be useful if the whole box of the event created in the calendar were colored in the chosen colour, it would be more functional for days with many close events and also more aesthetically pleasing in my opinion. </p><p>2) In thunderbird you can customize folder view with various columns. Once the first folder has been customized, you can copy the same setting and apply it to other folders and subfolders, there are two special functions to do this, but there is no way to apply the setting to all folders at once! It would be extremely convenient in all those thunderbirds that have many configured mailboxes. </p><p>3) The date column should never be shortened when resizing thunderbird from full screen to custom size or side view with other programs. All the other columns if resized do not have much impact on the user experience, you often understand the subject even by reading only the first three words, you often understand the correspondent even by looking only at the first 5 letters, but in my opinion the date column should be always fully visible, time included. </p><p>4) Please allow donations in Bitcoin, free software for free software. </p><p>Thanks again for your work, we love you!&nbsp;:) </p>",customize;tb115;tb11501;,thunderbird,customize-controls-options-and-add-ons,it,,V.,https://support.mozilla.org/questions/1419518
1419519,2023-07-27 13:33:22 -0700,2023-07-29 04:51:51 -0700,"New computer: cannot retrieve my legacy contacts, emails and archive data since installing Thunderbird on my new Gateway GM5094. Can you help me with restoration of that data, please?","<p>Help instruct me on what I can do or Thunderbird can do to migrate/restore my legacy data since I installed that application on my new computer. Most of my historical contacts, messages and such are not available... </p>",download-and-install_1;migration;,thunderbird,download-install-and-migration,en-US,1593300;1593514;1593603;,wwwinc,https://support.mozilla.org/questions/1419519
1419524,2023-07-27 14:58:41 -0700,2023-07-29 17:57:19 -0700,images pasted into new email too big,"<p>I try to paste an image into a new email.  The new image is 50% bigger than the original.  This is a new problem which showed up two weeks ago. I can paste that same image in Word, text file, etc., and the size is correct. Using  TB 115.0.1 (64 Bit) </p><p>Thanks, Jerry </p>",other;xfinity;tb115;notathunderbirdproblem;,thunderbird,other,en-US,1593352;1593484;1593702;,HarryJarr,https://support.mozilla.org/questions/1419524
1419525,2023-07-27 15:00:07 -0700,2023-07-27 15:00:07 -0700,Opening on inbox in 115,"<p>Since v115 TB seems to only default to open to ""Local folders"" which shows a rather fussy page  of ""choose what to set up"" and lots of other unwanted guff. Is there a way to get it to open straight to my ""Inbox""? See image. </p>",customize;troubleshootingdetailsmissing;tb115;localfolders;,thunderbird,customize-controls-options-and-add-ons,en-US,,terrybernstein,https://support.mozilla.org/questions/1419525
1419526,2023-07-27 15:18:18 -0700,2023-07-27 18:35:04 -0700,Sorting folders,"<p>In pre 115 versions I used the ""Manually sort folders"" add-on to sort folders to how I want to prioritise them. I get an impression from looking at the discussions about this functionality and the add-on that it will no longer be able to sort folders how I want them. Is this correct? I want my folders, and especially subfolders because that's what most of mine are, sorted to meet my needs. Have we lost that possibility and come to that why doesn't TB have it natively anyway. My use case is, for example, I have a folder called ""Kept"". It has stuff like tickets and booking confirmations that I'll need to hold on to for a few months. I've always had that at the top of the folder tree, not in alphabetical order way down the list. Or in my ""Travel"" folder I similarly to ""Kept"" have tickets and hotel bookings. I want that near the top too, but also, within it I want the subfolders in chronological order of trip. And so on. Alphabetical order is just not as useful to me as the priority or frequency of use for that folder,e.g. most frequently used folders near the top. Is there any way to make TB behave how I want it to? </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1593354;,terrybernstein,https://support.mozilla.org/questions/1419526
1419532,2023-07-27 16:28:34 -0700,2023-07-27 16:28:34 -0700,Thunderbird suggestion : render header before email body,"<p>Most times, I would not even notice, but twice today, I noticed that the email body rendered before the header (From:, To:, Subject:, buttons, etc). </p><p>And in one email that arrived this morning, displayed no header until a considerable amount of time had passed. I suspect that there must have been some email content from the hosting server being reticent to arrive, or maybe not all, and it timed out. </p><p>Anyway, if there is a problem with the arriving email and content, it would look better if the header was there so that some action, other than closing the tab, could be actioned. Otherwise it looks like Thunderbird is not behaving correctly. </p><p>Even subsequent re-openings of the email show a significant delay. I kept a copy as an eml file, just in case. </p>",fix-problems;feature-request;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,compass_drg,https://support.mozilla.org/questions/1419532
1419536,2023-07-27 18:26:14 -0700,2023-07-27 19:15:04 -0700,Can’t execute a clean Tbird installation,"<p>I’ve used Tbird for 15+ years. I needed to install a new, clean install. Deleted everything from win.10. The minute the new Tbird  115. Tried to install. A pop up window said my password and user name failed to connect to my server Spectrum. no matter how many times I tried latest config. And password . It would continue to reject it. I only have one email address for 15 years. But it keeps rejecting the password.  Tried switching from pop3 to IMAP. Can’t get past the log in box. And therefore I can’t get a blank, clean new install. I have deleted every remnant of Tbird.  I’ve tried this 30 times this past month. And the same result happens. The pix show what happened the first time I tried to reinstall. Now I can’t even get to those options.  All that happens is the constant rejection of either the password or the server domain name. Like spectrum “(<a href=""http://mail.two.com"" rel=""nofollow"">mail.two.com</a>) or <a href=""http://mail.spectrum.net"" rel=""nofollow"">mail.spectrum.net</a>. Those are Spectrum’s server domain names that always worked. And still do.Just not with MY Tbird.  I don’t want to have to surrender and switch to Outlook. I love Tbird. I started using it in the days when it was part of Netscape in 1998. </p><p>Please help thanks  Michael </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1593356;1593360;,expo21,https://support.mozilla.org/questions/1419536
1419538,2023-07-27 19:37:15 -0700,2023-07-27 21:21:58 -0700,Thunderbird,<p>How to send large files in thunderbird </p>,other;,thunderbird,other,en-US,1593373;,vamshikrishna.k2013,https://support.mozilla.org/questions/1419538
1419551,2023-07-28 01:34:59 -0700,2023-08-01 11:00:58 -0700,"google account, yubi key and thunderbird","<p>I'm trying to get my google account working in thunderbird, but when i try to log in i would need to use my yubikey when I put it on and try to use it, it says ""Chrome extention not found"" there is a link to install it, but this link is a 404. </p><p>I'm on osx 13.4.1 and thunderbird version is 15.0.1 (64-bit) </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1593784;1594345;1594346;,gorhgorh,https://support.mozilla.org/questions/1419551
1419552,2023-07-28 01:37:43 -0700,2023-07-28 01:42:46 -0700,STAMPA EMAIL,"<p>Buon giorno, ho provato a cercare in tutti i modi ma non sono riuscito a capire. Nella stampa della mail, mi compaiono sempre una serie di dettagli che riempiono inutilmente la pagina stampata o visualizzata.  Mi interessa visualizzare e stampare solo il messaggio mail. Allego screen  </p><p>Grazie a chi mi potrà aiutare. </p>",other;,thunderbird,other,it,1593403;,amministrazione76,https://support.mozilla.org/questions/1419552
1419553,2023-07-28 01:53:27 -0700,2023-07-28 01:53:27 -0700,CARTELLE NOMINATIVI,<p>BUON GIORNO HO CREATO PER COMODITA' (VEDI SCREEN) TANTE CARTELLE CON I VARI NOMINATIVI PER AVERE UNA RICERCA DELLE MAIL PIU FACILE E VELOCE. E' POSSIBILE EFFETTUARE UNA RICERCA DELLA CARTELLA ATTRAVERSO UN FILTRO PER POI ENTRARCI DENTRO A VISUALIZZARE IL CONTENUTO SENZA DOVER INVECE SCORRERE TUTTE LE CARTELLE? </p><p>GRAZIE </p>,other;,thunderbird,other,it,,amministrazione76,https://support.mozilla.org/questions/1419553
1419554,2023-07-28 01:54:50 -0700,2023-07-28 08:15:09 -0700,Stampe versione 115,"<p>Buongiorno, abbiamo installato la versione 115 e il suo aggiornamento.  </p><p>Abbiamo un problema con le stampe, praticamente le mail vengono stampate su 3 pagine, nella prima gli indirizzi, nella seconda il corpo, nella terza gli eventuali allegati... </p><p>Segnalo per la risoluzione di tale bug </p>",fix-problems;needsinfo;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,it,1593446;,a3n2014,https://support.mozilla.org/questions/1419554
1419557,2023-07-28 02:41:19 -0700,2023-07-31 03:52:25 -0700,When are updates delivered?,"<p>SUMo has been notifying me about Thunderbird having an update from my current version 102.13.1.0 to 115.0.1.0, but when I start Thunderbird and have it check for updates, it says it's up to date. </p><p>So my question is, after releasing a new version, how much time usually elapses before it is pushed to the auto update mechanisms in regular users' installations? </p><p>I'm not sure if a week is a long time here, since maintenance updates do still arrive in the mean time, but I also don't see why this update is held back. After all, updates exist for a good reason, surely. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1593414;1594020;1594037;,thany,https://support.mozilla.org/questions/1419557
1419559,2023-07-28 02:52:20 -0700,2023-07-28 20:00:33 -0700,Firma de correo,"<p>Buenos días. </p><p>Estoy tratando de instalar la firma de correo en HTML. He comprobado que el código funciona en otros sitios, sin embargo al situar el código en Thunderbird la firma no sale correctamente. </p><p>¿Se os ocurre alguna solución? </p><p>Adjunto capturas de cómo aparece y de como debería aparecer (lo he modificado yo mismo eliminando ""intros"", pero no es una opción). </p><p>Muchas gracias! </p>",customize;,thunderbird,customize-controls-options-and-add-ons,es,1593557;,inigo.,https://support.mozilla.org/questions/1419559
1419561,2023-07-28 03:10:39 -0700,2023-07-28 07:32:57 -0700,unlink from gmail,<p>A long time ago my Gmail account was set up to route through my Plusnet email account so that all emails arrived together on Thunderbird. I have now set up for the Gmail emails to arrive directly in Thunderbird which means that any Gmail email is received twice. How do I disconnect the Gmails being routed through the Plusmail account without stopping the Plusnet emails arriving directly from them. </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1593437;,mail1792,https://support.mozilla.org/questions/1419561
1419564,2023-07-28 04:44:10 -0700,2023-07-28 18:43:32 -0700,Convert old CSS snippet to 115,"<p>I used to use something like this to reduce the fontsize and remove bold from the folder items... </p><pre>   #folderTree &gt; treechildren::-moz-tree-cell-text {      font-size: 75%&nbsp;!important;      font-weight: normal&nbsp;!important;    } </pre> <p>I've looked through this file and tried a few likely options but nothing seems to work... </p><p><a href=""https://searchfox.org/comm-esr115/source/mail/themes/shared/mail/folderPane.css"" rel=""nofollow"">https://searchfox.org/comm-esr115/source/mail/themes/shared/mail/folderPane.css</a> </p><p>Would anyone have a suggestion as to how to convert the above snippet from the old CSS scheme to 115? </p><p>Actually, I would also like to change what is bolded in the folder pane to blue (unbold) like the next example for the message thread pane which does work in 115... </p><pre>   #threadTree tbody [data-properties~=""unread""] {      color: #5FAFFF&nbsp;!important;      font-weight: normal&nbsp;!important;    } </pre>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1593544;,markc1,https://support.mozilla.org/questions/1419564
1419565,2023-07-28 05:30:34 -0700,2023-07-28 08:18:02 -0700,posta in entrata,"<p>da qualche giorno ricevo e-mail senza l'evidenza del mittente nella barra ""Da"" e mi viene descritto quanto segue in un warning: Non è stata trovata un'identità univoca che corrisponde all'indirizzo ""Da"". Il messaggio verrà inviato utilizzando il campo ""Da"" nelle impostazioni correnti dell'identità segue nome e cognome e indirizzo e-mail miei .  come fare per tornare all'origine? grazie </p>",other;needsinfo;,thunderbird,other,it,1593447;,vodolo,https://support.mozilla.org/questions/1419565
1419567,2023-07-28 05:40:19 -0700,2023-07-28 05:40:19 -0700,"Kone on ohjelmoitu uudelleen mutta kaikki onulkomaan kielellä ,en ymmärrä","<p>Pitäisi saada ohjelmat suomenkielle,vaikeuttaa asioimista ,kun kielet ei ole vahvin lajini Ja tämä teksti tulee haenpa melkein mitä tahansa. it that address is correct here are three other things you can try: </p>",download-and-install_1;,thunderbird,download-install-and-migration,fi,,pirjoronkko,https://support.mozilla.org/questions/1419567
1419569,2023-07-28 05:47:03 -0700,2023-07-28 12:07:40 -0700,Thunderbird Calendar Sync,"<p>Can I sync my Iphone calendar with the Thunderbird Calendar, if so how do I do it? </p>",calendar;,thunderbird,calendar,en-US,1593470;1593480;1593481;1593486;1593487;1593488;1593491;,a.k.seward,https://support.mozilla.org/questions/1419569
1419572,2023-07-28 06:44:30 -0700,2023-08-05 09:21:19 -0700,Thunderbird update to 115.0.1 prevents e-mail sending from one a/c,"<p>Hello, </p><pre>         an update to Thunderbird 115.0.1 prevents e-mail sending from one account, although incoming items are displayed.  A new password option fails.  However, Outlook e-mail account runs as usual with expected password and sends as expected. </pre> <p>We have set an IMAP protocol and as this arose, changed authentication method from 0Auth2 to normal password, as yet with no effect.  Any pointers to reactivate our e-mail sending shall be appreciated. </p><p>With kind regards, </p><pre>                                Colin. </pre>",other;,thunderbird,other,en-US,1593463;1595272;,c.brooking,https://support.mozilla.org/questions/1419572
1419577,2023-07-28 07:53:37 -0700,2023-07-28 07:53:37 -0700,Thunderbird - moving messages to folders,"<p>Hi. When I move a message to a folder, the menu prompts me also to choose one of the recently used folders. I'd like to know how old is ""recent"" for TB and if I can set this value to my needs (10, 30, 360... days) Thanks a lot in advance. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,,purimein,https://support.mozilla.org/questions/1419577
1419578,2023-07-28 08:04:11 -0700,2023-07-29 07:36:00 -0700,ungrouping messages,"<p>I have a folder containing messages sent to/from a company (two different contacts). When I go to that folder I want to be able to see the individual messages. Instead, I see them by conversation (each item summarizes multiple messages). That's not how I want to see them. This changed very recently from the default of individual messages and I don't know how or why. How do I reset this please? </p>",other;,thunderbird,other,en-US,1593616;1593618;,rjdegraff,https://support.mozilla.org/questions/1419578
1419579,2023-07-28 08:06:29 -0700,2023-07-29 20:13:27 -0700,Thunderbird deletes entire inbox instead of just the selected emails,"<p>Sometimes when I delete a group of emails from my inbox it deleted the entire inbox.  It has happened twice now.  When it did it yesterday I had 8 emails selected for deletion.  When I hit delete it deleted all 2200 emails in the box.  When it was deleting them I confirmed that only 8 were selected by looking at the number of selected in the  lower right corner of the screen. Worse, when I click undo the delete it does not restore the 2200 deleted but only the 8 that I had selected for deletion.  This is a serious bug and has resulted in loss of all my emails over the few years. </p>",other;,thunderbird,other,en-US,1593737;,mdudley,https://support.mozilla.org/questions/1419579
1419580,2023-07-28 08:12:12 -0700,2023-07-31 06:17:51 -0700,Outlook Account problem,"<p>After upgade Thunderbird to 115.0.1 version, all my <a href=""http://outlook.com"" rel=""nofollow"">outlook.com</a> email accounts encounter an error: </p><p>Warning: Potential Security Risk Ahead Thunderbird detected a potential security threat and did not continue to <a href=""http://account.live.com"" rel=""nofollow"">account.live.com</a>. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details. </p><p>What is the problem? Doesn't TB support <a href=""http://outlook.com"" rel=""nofollow"">outlook.com</a> accounts anymore? </p><p>thanks. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1593456;1593504;1593517;1593537;1593538;1593545;1593844;1594066;,eswnoo,https://support.mozilla.org/questions/1419580
1419581,2023-07-28 08:43:23 -0700,2023-07-29 04:21:38 -0700,Sincronizar mensages de icloud con Thunderbird,"<p>Luego de usar TB or mucho tiempo con varias cuentas de correo diferente, y de actualizar TB a la version 115 tengo problemas para sincronizar la cuenta que tengo con icloud y thunderbird. Uno de los primeros errores que vi fue  ""The current operation on 'Inbox’ did not succeed. The mail server for account @icloud.com responded: Parse Error (took 0 ms)."" En este foro y en <a href=""https://bugzilla.mozilla.org/"" rel=""nofollow"">https://bugzilla.mozilla.org/</a> he encontrado alguna dificultad parecida pero las soluciones propuesta ninguna funcióno. Al parecer puedo enviar correos desde TB desde la cuenta de icloud pero no pudo ver en TB ni el correo enviado en la carpeta de send ni los correos recibidos en la carpeta de inbox cuando alguien me envia correos aesta cuenta. Cosa muy diferente si entro en icloud puedo ver tanto los mensajes saliente (que inclusive envié desde TB) como los entrantes. Inclusive implementé la solución planteado para un problema similar en <a href=""https://support.mozilla.org/en-US/questions/1370815"" rel=""nofollow"">https://support.mozilla.org/en-US/questions/1370815</a> pero tampoco funciónó. Alguien puede ayudarme o tubo el mismo problema? </p>",other;,thunderbird,other,es,1593561;1593602;,edu3382736,https://support.mozilla.org/questions/1419581
1419582,2023-07-28 09:00:50 -0700,2023-07-29 20:08:46 -0700,change priority order of email address options that are presented,"<p>When you start typing a name or email address TB throws up a list of options matching the letters you have typed.  For example, I start typing nancy and I get all the nancy's in my address book.  See jpg.  The nancy I usually want is listed 2nd, Garcia.  I almost never write to Wojcik, but she is first and it does not make sense.  By any alpha or numeric order I can think of using her name or address, she should follow Garcia.  What determines the order in which they are presented and can I change that order? </p><p>I do realize that if I think to start typing the last name in the address box than I will get a list in which Nancy Garcia comes up first.  But I have everything ordered by first name and usually am thinking of that. </p><p>This is not a big issue, but just wondering. </p><p>Thank you. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1593736;,eberger5,https://support.mozilla.org/questions/1419582
1419586,2023-07-28 09:39:16 -0700,2023-07-29 20:05:43 -0700,Restoring accounts and local folders after uninstalling TB 115.0.1 and re-installing TB 102.13.1,"<p>Running Windows7 Was running current TB 102.13.1 Inadvertently installed TB 115.0.1, not working properly and degrading uninstalled TB 115.0.1 Downloaded and installed TB 102.13.1 but it would not use tyhe current profile, so it created a new one Is it possible now to recover from roaming/Thunderbird/profiles ... </p><pre> -  my accounts (not sure where they would be)  -  my local folders (I see what looks like the folders I had) </pre> <p>If so, how? Thanks ...doug </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1593735;,DougInToronto,https://support.mozilla.org/questions/1419586
1419587,2023-07-28 09:47:35 -0700,2023-08-01 08:51:10 -0700,Compressing/resizing images in received emails,"<p>I often get emails from people that don't know how to compress/resize images. This leads to 10+MB emails. Is there a way to shrink the images after the emails come in? I know I can delete the image if it's attached, but that's not a great solution. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1593847;1594193;1594303;,seedsca,https://support.mozilla.org/questions/1419587
1419588,2023-07-28 09:53:13 -0700,2023-07-28 10:37:10 -0700,Remote content in incoming Thunderbird messages,"<p>Until relatively recently, incoming html emails included a notification on a yellow background that Thunderbird had blocked remote content, providing a preferences button to choose which, if any remote content to display. </p><p>Now- that still happens occasionally, but more often the email appears more as a simple html message and the above referenced notification doesn't appear. I have to select VIEW-&gt;MESSAGE BODY AS-&gt;ORIGINAL HTML in order to get that notification to appear on many messages. </p><p>What config option to I need to adjust to restore that notification on ALL incoming html messages? </p><p>Thanks, ron </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1593460;1593466;1593469;,rrwidell,https://support.mozilla.org/questions/1419588
1419589,2023-07-28 09:58:36 -0700,2023-07-28 10:23:51 -0700,Suggestion: remove format toolbar for text/plain,"<p>I have all my accounts set to send only text/plain messages. But in the message composer, an entire toolbar row (disabled until editor has focus) appears at the head. It should go away, not appear, be hidden. </p><p>What would you do if I formatted the message since the account setting is ""always plain text?"" Unknown. </p><p>Also, an entire toolbar line is devoted to presenting ""Variables"" and ""Other"" dropdowns. Just two buttons, both of which I will not use in my lifetime. </p><p>Removing these spurious items will make the UI more legible, less distracting, professional. </p><p>Thanks for the great products. Been using since v 1.0, along side Mosaic, Netscape, and FF. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1593461;1593464;1593465;,ff.relay,https://support.mozilla.org/questions/1419589
1419591,2023-07-28 10:20:06 -0700,2023-08-03 08:43:30 -0700,Update to Thunderbird 115.01,"<p>The problem is that after the download of the 115.01 version it has not been possible to register properly my ""name""@arcor.de account with the email provider via <a href=""http://imap.vodafonemail.de"" rel=""nofollow"">imap.vodafonemail.de</a> from Thunderbird . With <a href=""http://imap.web.de"" rel=""nofollow"">imap.web.de</a> there has been no problem. Strangely, it is possible to send emails via <a href=""http://smtp.vodafonemail.de"" rel=""nofollow"">smtp.vodafonemail.de</a> from Thunderbird although these sent emails are not shown neither in Thunderbird nor in the Vodafone email app. Incoming emails are properly shown in the Vodafone email app but not in Thunderbird. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1593472;1593489;1593492;1593493;1593658;1593660;1594367;1594369;1594395;1594520;1594525;1594768;,H-Ulrich.Desgranges,https://support.mozilla.org/questions/1419591
1419593,2023-07-28 10:21:31 -0700,2023-07-28 12:07:27 -0700,Moving folders in folder list in Thunderbird,"<p>Hello, novice old man here so please give it to me in Dick and Jane language. (just dated myself) When I create a new folder in Thunderbird (102.13.1) folder list it seems to place itself where ever it wishes. Then when I try to move (drag it) to where I want it it will not budge. Any help?   Randy </p>",other;,thunderbird,other,en-US,1593490;,brusser,https://support.mozilla.org/questions/1419593
1419595,2023-07-28 11:00:24 -0700,2023-07-29 21:20:54 -0700,Thunderbird 115.0.1 display glitches,"<p>I always thought that some of the best advice is ""If it ain't broke, don't fix it."" This concerns aspects of 102.13.0 that worked fine, but are glitchy in 115.0.1. </p><p>I use Thunderbird to archive from Hotmail (Outlook), AOL, AT&amp;T's Currently (a Yahoo front), and GMail. I am also having to abandon Hotmail (Outlook) because of the characteristic haphazard programming that Microsoft practices, so I have been moving folder contents, sometimes many messages, at a time. </p><p>I see that the visual indicators in 115.0.1 is glitchy. I just selected a brace of about 817 emails in a Hotmail folder to be moved to the locally stored Thunderbird folder. After having higlighted the range, when I drag to the Thunderbird folder, only one file shows as being moved, but it stays visible in the source window *and* displays a weak-flash around that one file in the source window. </p><p>If I look elsewhere, I can see indication that the files are being moved, but the quirky flashing really looks like there is some error. </p><p>When the files to be moved finally all disappear from the source window, I then get a notification that slides in from the top right, saying, ""The operation on XXXX failed because there was"" and this is the *next* problem, because (1) the window is too small to display the complete message, (2) it slides away much too quickly to be read at a normal pace, (3) there is no way to retrieve and read the complete message, and (4) the movement of emails HAS, in fact, been completed. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1593745;,whldorsey,https://support.mozilla.org/questions/1419595
1419596,2023-07-28 11:14:23 -0700,2023-07-30 20:06:15 -0700,Please have someone communicate more precisesly with users.,"<p>We were repeatedly told that Thunderbird was no longer part of Mozilla, which also implied that it was not to be connected with Firefox, but all questions regarding Thunderbird (and apparently all else) now open a Firefox link!  </p><p>You have made organizational changes without clarifying those changes to us. </p><p>Mozilla now is apparently Firefox, but I surmise that only by what I get when I attempt to go to one of the FOUR related sites I had to sign up for separately a long time ago. Not that anyone has set anything up to direct us to the new ""front door,"" which is the MAIN problem.  </p><p>Which four? 1) <a href=""http://Support.mozilla.org/eng-US/"" rel=""nofollow"">Support.mozilla.org/eng-US/</a> 2) Bugzilla 3) MozillaZine and Mozilla messaging 4) As well as the unannounced, unshepherded transition of Mozilla now being identified as Firefox. </p>",desktop;other;mac-os-x-1014;firefox-1150;firefox-11503;,thunderbird,tips-and-tricks,en-US,1593743;1593753;1593988;,whldorsey,https://support.mozilla.org/questions/1419596
1419597,2023-07-28 11:20:37 -0700,2023-07-31 04:45:00 -0700,Option to set the size of the inbox (rather than the email content tab) or open the email a in new tab automatically,"<p>Hi! I'm new here so any feedback will be taken into consideration.  </p><p>I have a two-monitor setup, and when I am on my 16:9 monitor, I would like my screen to be like this: </p><p><img src=""https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-07-28-11-12-13-fbcd5e.png""> </p><p>Now, when I move my email to my second monitor that is a 21:9 ratio, this is what the screen looks like: </p><p><img src=""https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-07-28-11-14-32-9be835.png""> </p><p>And it is a little annoying to need to resize my email content tab to fill the screen when my inbox is already big enough to read. I always resize it so it stays this way: </p><p><img src=""https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-07-28-11-17-17-3edfa1.png""> </p><p>Is there an option to set the size of the inbox (rather than the email content tab) or open the email in a new tab automatically? </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1593843;1594054;,fmorschel.contas,https://support.mozilla.org/questions/1419597
1419598,2023-07-28 11:44:59 -0700,2023-07-31 02:23:11 -0700,Problem displaying unified folders,"<p>Hi, Since the last update of thunderbird to version 115.0.1 (64 bits), the display of unified folders is impossible. Has anyone had this same problem? </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1593709;1593750;1594027;,dagois,https://support.mozilla.org/questions/1419598
1419599,2023-07-28 12:01:54 -0700,2023-07-28 12:35:13 -0700,How do I switch my IMAP managed account back to POP3?,<p>How do I switch my IMAP managed account at Thunderbird back to POP3? </p>,other;,thunderbird,other,en-US,1593495;,smarek1,https://support.mozilla.org/questions/1419599
1419600,2023-07-28 12:05:10 -0700,2023-07-28 12:05:10 -0700,Login Failed,"<p>My search foo is lacking today.  I'm sure this question has been asked and answered but I could not find it. </p><p>In Thunderbird (V. 102.13.1; 64-bit; Windows 10 Home) I'm getting this error pretty consistently when trying to send email.  (see attached) </p><p>It is happening with several email accounts.  When I look at SMTP settings all appear to be OK.  I have tried supplying the password again - copied and pasted - and the failure continues.  If it matters, I use several different email services including my ISP (which is where this error is today), gmail, and fastmail.  As far as I can determine port settings and connection verification settings are correct and are set up for each service's SMTP servers to receive mail from me. </p><p>Can someone please point me to an easy-to-follow guide on how to fix this? </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,rabbithutch1,https://support.mozilla.org/questions/1419600
1419602,2023-07-28 12:18:12 -0700,2023-07-29 07:21:45 -0700,outgoing server lost,"<p>'""Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) <a href=""http://smtp.charter.net"" rel=""nofollow"">smtp.charter.net</a> was lost in the middle of the transaction. Try again. "" </p><p>This is the error message I get for the last two weeks. Matt at Mozilla did not solve problem. Have rebooted system,  unplugged everything several times still unable to send email.     </p><p>Help. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1593615;,ddew2013,https://support.mozilla.org/questions/1419602
1419603,2023-07-28 12:50:00 -0700,2023-07-29 06:39:47 -0700,Date and Received Fields,<p>I have a new installation of Thunderbird running on Mac OS 13.5. The Received and Date fields are both showing incorrect dates. There doesn't seem to be a logical pattern to the dates being shown. I have emails from yesterday (7/28/23) that are showing dates from as 4/29/02. Emails from Monday (7/24/23) are now showing a date of 5/2/2023. Any thoughts on what might be causing this? </p>,other;,thunderbird,other,en-US,1593610;,kenh3,https://support.mozilla.org/questions/1419603
1419610,2023-07-28 14:26:54 -0700,2023-07-28 23:27:04 -0700,I've forgotten my password to my Thunderbird account and it was created around 10 years ago.,"<p>My account was set up maybe 10 years ago, which I presume was before authenticators and password managers were used in the app. With a recent PC switch I have forgotten the password. I've looked everywhere for an easier way to contact you through e-mail, chat or through calls but posting a thread and hoping you see my post looks to be the only way to reach your support. I can of course describe my inbox, saved messages, etc. I know my father went through the same process and actually went about calling you to get his thunderbird account fixed but this was a few years ago, so if anyone knows of a better way of contacting them other than this post I would appreciate the help. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1593574;,Beanman23,https://support.mozilla.org/questions/1419610
1419612,2023-07-28 14:39:12 -0700,2023-07-29 17:42:31 -0700,upgraded to tb115 and some emails don't render correctly anymore,"<p>Hello, After upgrading from 102 version to 115 some emails no longer render correctly.  I will get blank headers and blank body.  Also email as Ipasted below. </p><p>Received: by 2002:a54:26c4:0:b0:223:e05b:148 with SMTP id c4csp14428ecp; </p><pre>       Thu, 27 Jul 2023 19:54:58 -0700 (PDT) </pre> <p>X-Google-Smtp-Source: APBJJlG0PUKW2GSkJwMIq583W8YM1jsFcxQLn2jVY74mP4fkMv5oiQVVEsoqfBwccBs5eJM3l5i/ X-Received: by 2002:a17:902:ea09:b0:1b8:76ce:9d91 with SMTP id s9-20020a170902ea0900b001b876ce9d91mr524673plg.1.1690512898319; </p><pre>       Thu, 27 Jul 2023 19:54:58 -0700 (PDT) </pre> <p>ARC-Seal: i=2; a=rsa-sha256; t=1690512898; cv=pass; </p><pre>       d=<a href=""http://google.com"" rel=""nofollow"">google.com</a>; s=arc-20160816;        b=fFcTvCQSCiFFqLjLhjiEqJTUTgu5CBFQWJz3l49z26de9Au5OnhfHcDQL8pDUpSV0e         KkFG0x8FcL9yzp7NY4qJMGqvOA/pGSiiWnf4zVNZMe4s9h0dLhwtkwSITHx1S57nXxew         wP6SWLJ2/fQQqKB9DxPe8wG+HDESZfbKcaKQUSKg4/nhmvfWylKUYe+5t5cRHub864NL         mfewTo0mQzWEcgQqwsggt8KhrIwuQoVY/3DHsT/UhaaNJzKW4/IR+MjlCsZSmy2e0wBt         62BC/m1Ero6EHkCXAVZOKuc6uWIT0+Cw6swJ1876G/brqIjcSxaqxs5I5sTQ4o+9LfVk         M/6Q== </pre> <p>ARC-Message-Signature: i=2; a=rsa-sha256; c=relaxed/relaxed; d=<a href=""http://google.com"" rel=""nofollow"">google.com</a>; s=arc-20160816; </p><pre>       h=to:subject:message-id:mime-version:from:date        &nbsp;:content-transfer-encoding:dkim-signature:resent-from:dkim-signature;        bh=VYnb0go1ewlrOWjpzwqPJyAvUqXV6rWs5ow/F47SraQ=;        fh=T6Xieu3drMlpwU0dsKLjSsu0iFtDOg3+oTsTpJIDBQQ=;        b=eJsXDtao0ETYJwZX2NZjHUfKHra5Ld23NV3CY+Jbqn8VsC0LYpwsrOHJJ1wl602loX         RBi7UcIRdORLppPCH48bRRJ/iGfHY9yx/Om+pJcF02BJqMQJeRQ/UZvsc4TPmUee5Id5         fT/7XDNyypu7QuHDpZi1iPfsi1zGVDBdNBGuHV6jv9OBfNJwpijhpBOh2OJ65LBEMdMN         qzV9G7sOamrHOLRaNefuKuk2yanOnhpb3u6FhQ26hvaY6QZf4QkpGmJQwNnio0yNjzqT         JbOrSctGTWv3w94KXRzSAIlq+p5Gk6GyZYBId2GW72lt4ZBYjOCXJeuipNIkAH2JRnbq         ydUg== </pre> <p>ARC-Authentication-Results: i=2; <a href=""http://mx.google.com"" rel=""nofollow"">mx.google.com</a>; </p><pre>      dkim=pass header.i=@studentmorainevalley.onmicrosoft.com header.s=selector2-studentmorainevalley-onmicrosoft-com header.b=WuxYwMXz;       dkim=pass header.i=@paloaltonetworks.com header.s=adm header.b=0OohPFiD;       arc=pass (i=1 spf=pass spfdomain=<a href=""http://em5162.paloaltonetworks.com"" rel=""nofollow"">em5162.paloaltonetworks.com</a> dkim=pass dkdomain=<a href=""http://paloaltonetworks.com"" rel=""nofollow"">paloaltonetworks.com</a> dmarc=pass fromdomain=<a href=""http://paloaltonetworks.com"" rel=""nofollow"">paloaltonetworks.com</a>);       spf=pass (<a href=""http://google.com"" rel=""nofollow"">google.com</a>: domain of gildef@student.morainevalley.edu designates 2a01:111:f400:7eae::700 as permitted sender)  </pre> <p>Toshiba laptop Windows 10 pro, I7 4th gen  16GB ram I have boot into troubleshooting mode and same problem still.   Can I reinstall tb102 over tb 115? Thank you in advance for any help </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1593700;,freedg,https://support.mozilla.org/questions/1419612
1419619,2023-07-28 16:21:49 -0700,2023-07-30 09:53:11 -0700,Contacts do not sync properly,"<p>I installed TB 116b. Added 3 gmail accounts and 1 outlook account.  The emails sync flawlessly. But the contacts do not.  Many of the contacts will show an email address under ""City"" and the phone number under ""State"". Names get messed up.  If I go into Gmail on the web and add a new contact, TB does not sync it at all. </p><p>Contrary, the Windows Mail app, Outlook, eM Client etc. all bring in contacts properly. </p><p>Some suggestions have been to use an add-on, but many are not compatible with 115 or 116.  Besides, shouldn't basic syncing be done without an add-on needed? </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1593614;1593646;1593653;1593706;1593717;1593859;,bbawt1,https://support.mozilla.org/questions/1419619
1419620,2023-07-28 16:22:47 -0700,2023-07-28 16:22:47 -0700,Unable to write email to the mailbox - this was never solved until now,"<p>I think I solved the ""Unable to write email to the mailbox"" error.  I read all posted solutions that were not of real help, like folder rights, and so on.  I had the same issue today, and realized that the mail file size and the writing rights are not the real issue, and reinstalling software As Administrator did not help at all. </p><p>I noticed that when I installed the latest version of Thunderbird, the headers would not load, but I coud load messages only at 352 messages at the time until the ""write error"" came up.  The Gmail Inbox covered couple years, and the mail file hidden deep within Windows 11 Roaming folder was over 3GB.  The Thunderbird account was installes as POP. </p><p>How the installation got fixed: 1. Just in case, I copied the Mail folder from C:\Users\name\AppData\Roaming\Thunderbird\Profiles\zkwmmr59.default-release\Mail 2. Uninstalled Thunderbird, rebooted and installed As Administrator (original version was just installed by file Open).  After installation software came up with the POP account, and the original write error. 2. I removed present Gmail account Settings\Account\Settings\Account Actions\Remove Account, and then in Account Actions added MAPI account for Gmail. </p><p>This has resolved the write to folder prohibition issue, doesn't make much sernse, but it works, and software started to download headers, and now continues to download all messages, no issues observed. So as it looks now Thunderbird, v.115.01 fails with POP settings, but works with Gmail MAPI. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,2kkrys,https://support.mozilla.org/questions/1419620
1419628,2023-07-28 20:07:41 -0700,2023-07-29 06:11:56 -0700,"""Apply columns to folder and its children"" does not work for ""Local Folders""","<p>W10, TB Version 115.0.1 (64-bit). </p><p>Follow menus to apply columns to folder and its children and select email address. That works for all the subfolders of my email address just as explained in the help. Try the same for ""Local Folders"". It asks whether I want to apply the columns I'm looking at to Local Folders and its children. Answer OK. Nothing happens. Other folders in Local Folders still have their old columns and arrangements. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1593608;,symonjim,https://support.mozilla.org/questions/1419628
1419632,2023-07-28 23:36:49 -0700,2023-07-31 01:29:36 -0700,Thunderbird notifications and push notifications even when the program is closed,"<p>Good morning, I would like to ask two questions: </p><p>Is there a way to integrate Thunderbird notifications with the Windows notification center? (so that I can have notifications available even after a long time) </p><p>Is there a way to have push notifications even when the program is closed? (I don't want to have Thunderbird always open, and it would be useful to have a service that uses few resources) </p><p>Thanks </p>",other;,thunderbird,other,it,1593576;1593636;,mirkoantenucci,https://support.mozilla.org/questions/1419632
1419633,2023-07-29 00:34:35 -0700,2023-08-02 09:49:16 -0700,tb-lost everything,"<p>i had the latest version 115 and i decided to install the previous version coz some things didnt go my way. i opened it and its supernova - i lost everything like settings, my local folders etc. how can i go back to all my settings i had in this supernova version? </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1593738;1593815;1593828;1593836;1593837;1594025;1594048;1594073;1594090;1594096;1594242;1594247;1594293;1594317;1594343;1594473;1594562;,s.a.dzwonek,https://support.mozilla.org/questions/1419633
1419635,2023-07-29 00:42:41 -0700,2023-07-31 03:08:19 -0700,Thunderbird 115.0.1 64 bit Win 11 - Cannot send/reply email from my personal (not corporate) Outlook account,"<p>I was able to send emails till July 14.  After that day it's been impossible to send or reply to messages from my Outlook account (I receive emails though). I have made no changes to Thunderbird's configuration since then.  Basically it's the Oauth2 authentication that fails. I briefly see a browser page for authentication, wait, wait, wait and then the mail is not sent and I get an error message related to servers timeout (attached). Sorry, my interface is in Italian, but anyway the message is something like: ""Unable to send email because of a timeout on the connection to the out server (SMTP) <a href=""http://smtp.office365.com"" rel=""nofollow"">smtp.office365.com</a>. Try again."" Is this a known bug? Any ideas? It's quite annoying to use the browser interface to send messages while I am able to receive them in Thunderbird&nbsp;:) Thank you in advance, guys! </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1593582;1593584;1593587;1593590;1593661;1594035;,simona_riva,https://support.mozilla.org/questions/1419635
1419642,2023-07-29 04:27:56 -0700,2023-07-31 01:12:54 -0700,Bitdefender add-on toolbar missing (again) after update to TB 115.0.1,"<p>I was forever losing the BD toolbar on the last release ot TB and had to keep uninstalling something and reinstalling it. On latest update of TB, all my settings have again been scrambled (it takes forever to go though every setting on TB!) and I've again lost the BD spam toolbar, even though it is installed and enabled.  Can anyone remind me how to get it back without uninstalling and reinstalling the whole of Bitdefender, please? </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1593609;1593685;1593756;1593761;1593767;1593771;1593960;1594015;,Tombarkas,https://support.mozilla.org/questions/1419642
1419649,2023-07-29 06:02:27 -0700,2023-07-29 08:11:10 -0700,"My mailbox contains 3 imported mail addresses, one of them has been shut down. How can I delete that address from my import list?",<p>A short description of how I can delete this address from being searched for by Thunderbird </p>,other;,thunderbird,other,en-US,1593613;1593620;1593622;,cmevenson39,https://support.mozilla.org/questions/1419649
1419652,2023-07-29 06:53:50 -0700,2023-07-29 10:02:35 -0700,Thunderbird 115.0.1  does nothing after clicking notication | Windows 11,"<p>When I click on a thunderbird notication, I expect it to open to open thunderbird and show me the new mail. However, when I updated to 115.0.1  I noticed that feature is now broken. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1593647;,eeeexxww,https://support.mozilla.org/questions/1419652
1419653,2023-07-29 07:03:39 -0700,2023-07-29 07:12:19 -0700,Folder pane,<p>I have added a new email address to Thunderbird and would like it at the top of the folder pane above other addresses. is this possible? </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1593612;,mail1792,https://support.mozilla.org/questions/1419653
1419654,2023-07-29 07:08:35 -0700,2023-07-30 17:58:27 -0700,Draft System Folder not where it belongs,"<p>Somehow the System Draft folder is sitting in a subfolder on my account. I've tried everything to move it without any luck. I need to move it back where it belongs so I can delete the subfolder.  </p><p>I tried following the instructions given by Toad-Hall on 9/20/22 but I don't even see the other system folders where they are supposed to be (inside the ImapMail folder).  </p><p>I've tried uninstalling Thunderbird and reinstalling it, but that didn't help. I have no idea how this system folder got into a regular subfolder and it's driving me nuts! </p><p>Any suggestions on how to move this folder back where it belongs? </p><p>Thank you, cachadd </p>",desktop;other;windows-10;,thunderbird,emails-thunderbird,en-US,1593628;1593633;1593644;1593955;1593975;,cachadd,https://support.mozilla.org/questions/1419654
1419655,2023-07-29 07:21:12 -0700,2023-07-31 03:02:44 -0700,firefox ver 115.03 kein unterschied mehr zwischen gelesen und nicht gelesen,"<p>Leider kann man im Firefox ver. 115.03 kein unterschied mehr zwischen gelesen und nicht gelesen feststellen. Leider sind die Neuerungen im Menü und in der untersten Leiste für eine schnelle und effektiven arbeiten kontraproduktiv geworden.  </p><p>Nicht so ein guter Wurf.... </p><p>Wie kann ich es wieder so einstellen, das ich einen unterschied zwischen gelesen / nicht gelesen Mails sofort erkennen kann??? </p>",desktop;other;mac-os-x-1015;firefox-1150;firefox-11503;,thunderbird,tips-and-tricks,en-US,1593687;1594033;1594034;,clemens9,https://support.mozilla.org/questions/1419655
1419656,2023-07-29 07:38:05 -0700,2023-08-03 19:24:09 -0700,filters in search,"<p>When I search for e-mails I often get hundreds of candidates. The list can be minimized by using year, from me, to me, attached files, fine. But then there are Persons and Folders. If I click on a person I can choose 1) must include or 2) should not include. I would like to have a third option: select only this person. In my latest search I had 469 persons, to click on 468 to exclude them is not an option The names in my attachment are made anonynous </p>",other;,thunderbird,other,en-US,1593722;1593755;1593956;1594016;1594910;,BjornEnemark,https://support.mozilla.org/questions/1419656
1419657,2023-07-29 07:42:28 -0700,2023-08-01 10:03:37 -0700,Thunderbird 102.13.1 : slow Exit Program - 2 minutes (win10),"<p>Hi, </p><p>Due to AddOns-issues I always remained on 60.9.1 but wanted now to give 102.13.1 a try. </p><p>Everything seems to work (with all addons disabled) except the Program Exit. </p><p>With a copy of the same Profile (profile which contains many connections to imap and pop servers), terminating 60.9.1 was very fast, a matter of 1-2 seconds but terminating 102.13.1 takes 1-2 minutes. </p><p>When I look at System Explorer, after clicking Exit, not much seems to happen during those 1-2 minutes (till all processes are suddenly terminated). I also noticed that Thunderbird 60.9.1 did have 1 active process, Thunderbird 102.13.1 does have 4. </p><p>What is going on&nbsp;? Or is this ""normal"" behaviour with those more recent releases&nbsp;? Very annoying, so I'm switching back to 60.9.1 till I can solve this </p><p>Thank you </p>",fix-problems;tb102;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1594238;1594285;1594287;1594328;,wquatan,https://support.mozilla.org/questions/1419657
1419659,2023-07-29 07:58:55 -0700,2023-07-29 09:46:07 -0700,non-english letters,<p>Non-english letters like č and ć are displayed as&nbsp;? in Correspondents in the Thunderbird mail list and in From in the individual mails. Not known to the font Thunderbird uses? Can I change that font? </p>,other;,thunderbird,other,en-US,1593642;,BjornEnemark,https://support.mozilla.org/questions/1419659
1419662,2023-07-29 09:53:16 -0700,2023-07-30 00:36:26 -0700,Flatpak version  of Thunderbird Version 115.0.1,"<p>I recently installed the Flatpak version  of Thunderbird Version 115.0.1. </p><p>I can no longer start Thunderbird from the command line. It is supposed to run by using the command flatpak run org.mozilla.Thunderbird. When I issue this command nothing happens. </p><p>I can however start Thunderbird by using rofi. When I use rofi to start Flatpak Thunderbird, it runs perfectly. </p><p>I do not have any problems with any of the other Flatpak applications that I have on my system. Prior to updating Thunderbird, I did not have any problems with the Flatpak version of Thunderbird that I had installed. It is just this new version of Flatpak Thunderbird that is giving me problems. </p><p>I am running Debian Linux version 12. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1593759;,david.w.potter,https://support.mozilla.org/questions/1419662
1419663,2023-07-29 09:57:15 -0700,2023-07-29 10:40:01 -0700,Thunderbird profiles,<p>I found a list of profiles. How do I find out  which account they apply to? [There were more than the number of accounts!] </p>,other;,thunderbird,other,en-US,1593657;,jlewis1,https://support.mozilla.org/questions/1419663
1419664,2023-07-29 10:03:34 -0700,2023-07-29 10:03:34 -0700,Thunderbird Flatpak Reminders Not Working (after wake from suspend),"<p>I'm on Ubuntu 20.04 and the reminders on my distributions version of Thunderbird work great. I just downloaded the new Flatpak version 115.0.1 and the reminders work fine, with one exception. On the Flatpak if I suspend my session, then wake the computer, reminders no longer work. They never appear. I have to close Thunderbird, reopen it, then the reminders resume working. How do I submit/fix this bug? </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,vinag62001,https://support.mozilla.org/questions/1419664
1419667,2023-07-29 10:22:14 -0700,2023-08-04 12:54:47 -0700,Junk and Spam,"<p>I have been marking as Junk on some messages for years now. When does TB ever send those directly to the Junk file? Specifically. Can I create filters to send any message I mark junk to the junk file under Local Folders? I've tried and can't seem to get junk messages sent direct to that Local Folder Junk file. Is there some trick to how you create a filter? The way I've been doing it is: Open Message Filters, check ""Filters for: and click the email address. Then click New for a filter. Then, in the new filter, type in Filter name:. ""JUNK"". Leave ck mark in Manually Run, Getting New Mail as ""Filter before Junk Classification"" (Or should I use Filter after?). Leave ck mark in ""Match all of the following. Now, Subject, contains - and that's where the email address goes. Usually I have copied it from the junk message and paste in. And finally, Move Message to: Junk on Local Folders. So why don't this work? And as far as I'm concerned Spam should be the same. Do I need to create filters for both junk and spam? And both before junk classification and after? </p>",other;,thunderbird,other,en-US,1593663;1593668;1593670;1593674;1593707;1593890;1593958;1594121;1594755;1594763;1594766;1594778;1594784;1594913;1594959;1595072;,PennsyNut,https://support.mozilla.org/questions/1419667
1419673,2023-07-29 11:36:46 -0700,2023-07-30 18:25:14 -0700,"TB 115 (Arch Linux): Encryption fails, ""punycode.js, line 440: ReferenceError: module is not defined""?","<p>Hi Mozilla community! </p><p>Just upgrading from TB 102.13 (on Manjaro) to 115.0.1 (on Arch Linux), nearly everything works and the GUI experience is much better! Great job&nbsp;:-) </p><p>But after importing my PGP-Keys and trying to send mails encrypted, I received an error with no further explanation. On the command line I got some hints and assume, that this might be the origin of the problem: </p><pre>punycode.js, line 440: ReferenceError: module is not defined </pre> <p>the packages libidn and libidn2, which provide punycode.js, are already installed. </p><p>Is there something wrong with my installation or, on the other hand, the bug already known? </p><p>Thank you very much &amp; kind regards, Peer </p> <hr> <p>Output [..] console.debug: ""Found 14 public keys and 10 secret keys (10 protected, 0 unprotected)"" console.debug: ""Successfully loaded optional OpenPGP library <a href=""http://libgpgme.so"" rel=""nofollow"">libgpgme.so</a> from system's standard library locations"" console.debug: ""gpgme version: 1.21.0"" __JavaScript error: moz-extension://04f07a36-b26f-478b-b410-7c40254a26cc/punycode/punycode.js, line 440: ReferenceError: module is not defined__ console.debug: ""Trying to load /usr/lib/thunderbird/<a href=""http://libotr.so"" rel=""nofollow"">libotr.so</a>"" console.debug: ""Trying to load <a href=""http://libotr.so"" rel=""nofollow"">libotr.so</a> from system's standard library locations"" console.debug: ""Successfully loaded OTR library <a href=""http://libotr.so"" rel=""nofollow"">libotr.so</a> from system's standard library locations"" console.debug: (new TypeError(""manUrl.value is undefined"", ""chrome://openpgp/content/modules/mimeDecrypt.jsm"", 428)) console.debug: (new TypeError(""manUrl.value is undefined"", ""chrome://openpgp/content/modules/mimeDecrypt.jsm"", 428)) console.debug: ""OpenPGP error status: M\xF6glicherweise PGP/MIME-verschl\xFCsselte oder signierte Nachricht; verwenden Sie die Funktion \u201EEntschl\xFCsseln/Verifizieren\u201C zum Verifizieren."" console.debug: (new TypeError(""manUrl.value is undefined"", ""chrome://openpgp/content/modules/mimeDecrypt.jsm"", 428)) console.debug: (new TypeError(""manUrl.value is undefined"", ""chrome://openpgp/content/modules/mimeDecrypt.jsm"", 428)) console.log: ""CryptoAPI.sync() failed result: %o"" (new TypeError(""argument of size undefined ArrayType constructor must be an array object or integer"", ""chrome://openpgp/content/modules/RNP.jsm"", 3384)) console.debug: (new Error(""failure in finishCryptoEncapsulation, exitCode: -1"", ""chrome://openpgp/content/modules/mimeEncrypt.jsm"", 537)) JavaScript error: chrome://openpgp/content/modules/mimeEncrypt.jsm, line 537: Error: failure in finishCryptoEncapsulation, exitCode: -1 console.error: mailnews.send: ({}) console.error: mailnews.send: ""Sending failed; , exitCode=2153185313, originalMsgURI=mailbox-message://xxxxxxxxxxxxx@xxxxxxxxxxxxxxxxx [..] </p> <hr> <p>pacman -Ss punycode                               core/libidn2 2.3.4-3 [Installiert] </p> <ul><li> Free software implementation of IDNA2008, Punycode and TR46 </li></ul> <p>extra/libidn 1.41-1 [Installiert] [..] </p> <hr>",other;,thunderbird,other,en-US,1593783;1593895;,Peer-Peter,https://support.mozilla.org/questions/1419673
1419683,2023-07-29 15:33:54 -0700,2023-07-29 19:33:16 -0700,Moving a Message Without Filtering,"<p>I am using filters and address books to send incoming emails to the right folder. </p><p>Sometimes I want a routed email in a different folder. But when I move it to that folder, either by drag and drop or the Move function, the filter puts it right back where it knows it belongs. </p><p>Is there a way to move an email so the program knows I am the boss? (I am, aren't I?) </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1593704;1593708;1593720;,Toolworker,https://support.mozilla.org/questions/1419683
1419684,2023-07-29 15:37:32 -0700,2023-07-29 19:55:33 -0700,Why does the new version of Thunderbird no longer filter spam?,"<p>I've been a Thunderbird user for many years and have always been impressed with its ability to send most spam messages to the junk folder. However, the new version of Thunderbird, while visually appealing, no longer filters spam and I have to send the messages to junk manually. What is wrong with the new version? </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1593703;1593705;1593729;,adtypeanddesign,https://support.mozilla.org/questions/1419684
1419686,2023-07-29 16:11:19 -0700,2023-07-29 20:00:39 -0700,Unable to create existing account,"<p>I have connected my wifes outlook acc. and my Gmail acc. without issue, one on each of the user profiles, but with the 3rd my Outlook acc, I keep getting the ""Unable to log in at server..."" error. The Name/email/password are all correct. I have tried connecting my 3rd email account (+New/Existing Mail Account) as the 2nd account on different profiles but I get the same error trying to connect my Outlook acc.. I have verified that Thunderbird is configured to accept cookies. Is there some issue with having 2 outlook accounts linked to the same instance of Thunderbird?? (I hope not!! - that would be a complete deal-breaker!) Is there anything else I can try? Many thanks </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1593732;,bob.stedman,https://support.mozilla.org/questions/1419686
1419687,2023-07-29 17:03:13 -0700,2023-07-29 17:03:13 -0700,Filtri non funzionanti,"<p>Buon giorno a tutti, sono nuovo del gruppo anche se utilizzo Thunderbird da un decennio. Da un pò di tempo non vengono applicati i filtri in fase di ricezione dei messaggi. Se li forzo dal menu strumenti-&gt; esegui i filtri nella cartella selezionata (posta in arrivo), i filtri funzionano correttamente. Preciso che hanno sempre funzionato ed anche che, attualmente (in rare occasioni), funzionano correttamente durante lo scaricamento. Ho sempre utilizzato IMAP e l'account su cui si verifica è YAHOO. Sotto lo stesso rpofilo c'è anche un account ALICE su cui i filtri funzionano correttamente. Avete suggerimenti? Grazie per l'attenzione Carlo </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,it,,gn.carlo,https://support.mozilla.org/questions/1419687
1419689,2023-07-29 17:20:13 -0700,2023-07-31 13:10:18 -0700,Messaggi cancellati dopo lettura,"<p>Buongiorno a tutti, sono nuovo del gruppo ma utilizzo da molto tempo Thunderbird. Ho un problema su alcune  cartelle in cui smisto i messaggi. Capita che quando leggo il messaggio (attendo che il messaggio torni a carattere normale ed il contatore di messaggi non letti venga decrementato) ed esco dalla sottocartella, quando rientro nella stessa sottocartella il messaggio è scomparso e non si trova neanche nel cestino. Altre sottocartelle sotto la stessa cartella invece non presentano questo problema e conservano correttamente i messaggi. Ho controllato le proprietà di conservazione dei messaggi e sono uguali per tutte le sottocartelle ma alcune si comportano correttamente ed altre cancellano i messaggi letti all'uscita dalla sottocartella. Suggerimenti? Grazie Carlo </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,it,1593749;1594142;,gn.carlo,https://support.mozilla.org/questions/1419689
1419692,2023-07-29 18:00:07 -0700,2023-07-29 19:39:35 -0700,How to send OpenPGP encrypted email contents as binary instead of ASCII armor,<p>I noticed that using OpenPGP encryption in Thunderbird results in the encrypted email content to be ASCII armored. How do I configure Thunderbird to produce binary PGP instead of ASCII armored PGP? An OpenPGP encrypted file in binary format is smaller than one in armored format (i.e. text format). </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1593721;,condif,https://support.mozilla.org/questions/1419692
1419693,2023-07-29 18:24:45 -0700,2023-08-04 05:27:16 -0700,new ISP and wondering how to set up email,"<p>I have used Thunderbird for 12+ years. Now that we have AT&amp;T as our new ISP, I have learned that AT&amp;T doesn't provide an email address. I had no idea and I am  frustrated. I also have Gmail, but I am not happy about trying to merge my large Gmail file with my 17 GB Thunderbird file. I worry about losing emails from years ago saved in Thunderbird and in Eudora before that! I assumed I would get an AT&amp;T email and go on as before. Now what? </p><p>I suppose it wouldn't be the end of the world to use Gmail all the time. I hate its filing system which is why I want to keep using Thunderbird. I worry as both files are large.  Can I really merge all this stuff and not lose my old emails? </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1593714;1593808;1594349;1594936;1595015;,EastTenn,https://support.mozilla.org/questions/1419693
1419696,2023-07-29 20:41:12 -0700,2023-08-01 19:47:43 -0700,"Thunderbird takes minutes to close when setting enabled in server settings: 'Message Storage - Clean up (""Expunge"")'  Thunderbird 115.0.1 (64-bit) W10","<p>Today I went to close Thunderbird using File&gt;Exit. It does not close, and I see the the ""Emptied Trash"" message. If I go to click on ""File"" again there is often no dropdown. If I go to close it using the ""X"" it closes. When I try start it again it will not start. I have to go to the task manager where I find instances of it running, and close them...then it will start. When it is started, I can close it using the X and it starts normally. All extensions are disabled.  </p><p>Very occasionally Thunderbird will close using File&gt;Exit but will not start normally.  </p><p>Any ideas? </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1593752;1593757;1593870;1593873;1593995;1594002;1594145;1594146;1594179;1594334;1594422;1594433;,scottsan,https://support.mozilla.org/questions/1419696
1419700,2023-07-29 21:41:07 -0700,2023-08-01 22:39:09 -0700,Missing my Local Folder sub-folders and emails,"<p>My laptop recently crashed and as a result of this I had to uninstall Thunderbird as when I tried to open it, it told me that another session was already open and I need to close the first one before I could reopen the application. However I was not able to view the opened session, nor close it, hence why I uninstalled Thunderbird and downloaded a new version. The new version has been successfully apart from I am not able to see my emails stored in the Local Folder. I have located these on my drive but not sure how to reconnect them, plus not all the folders are showing.  </p><p>I have attached images as follows: 1. Shows Thunderbird view with server folders and emails and nothing in the Local folders 2. Shows my Server Message Storage directory 3. Local Folder Message storage directory 4. Profiles found on my PC - Under C:\Users\myname\AppData\Roaming\Thunderbird\Profiles there are 2 profiles 5. My real profile mail local folder view - This has my Local Folders in the Inbox.sbd but not all are shown as folders, others are File or MSF File. Filepath is  C:\Users\myname\AppData\Roaming\Thunderbird\Profiles\a6jo5zdd.default\Mail\Local Folders 6. Profile InBox data -  7. The other Profile Inbox data view which doesnt include any of my local folders and data </p><pre>I have attached pcs and would appreciate any assistance to reinstate my Local Folders data so that I can see it. Thanks. </pre>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1593838;1594176;1594458;,Rosalie.Connarty,https://support.mozilla.org/questions/1419700
1419707,2023-07-30 01:10:30 -0700,2023-07-30 01:10:30 -0700,Thunderbird (115.0.1) not completing SMTP protocol fails to send Quit after 250 Ok from server,"<p>I have just upgraded to Thunderbird 115.0.1 and e-mail are not being sent. On investigation Thunderbird is not sending 'Quit' after receiving the '250 Ok' from the SMTP server. Thunderbird thinks the exchange is complete but the socket is still open and the SMTP server is hanging waiting for the 'Quit' response.  I have turned on the SMTP debug in Thunderbird and I have captured a typical interaction: </p><p>Trying to load /usr/lib/thunderbird/<a href=""http://libotr.so"" rel=""nofollow"">libotr.so</a> OTRLib.sys.mjs:65:11 Successfully loaded OTR library /usr/lib/thunderbird/<a href=""http://libotr.so"" rel=""nofollow"">libotr.so</a> OTRLib.sys.mjs:73:13 mailnews.smtp: Sending message &lt;b0371ddc-d1f6-ed22-41b3-42277ac627eb@ntlworld.com&gt; SmtpService.jsm:88:18 mailnews.smtp: Connecting to smtp://eric:25 SmtpClient.jsm:123:19 mailnews.smtp: Connected SmtpClient.jsm:387:17 mailnews.smtp: S: 220 Eric SMTP Server Ready </p><p>SmtpClient.jsm:416:17 mailnews.smtp: C: EHLO [192.168.0.2] SmtpClient.jsm:591:19 mailnews.smtp: S: 250-Eric offers TWO extensions: </p><p>250-SIZE 512000000 </p><p>250 HELP </p><p>SmtpClient.jsm:416:17 mailnews.smtp: Possible auth methods: SmtpClient.jsm:878:17 mailnews.smtp: C: MAIL FROM:&lt;me_name@ntlworld.com&gt; SIZE=2939 SmtpClient.jsm:591:19 mailnews.smtp: S: 250 OK </p><p>SmtpClient.jsm:416:17 mailnews.smtp: MAIL FROM successful, proceeding with 1 recipients SmtpClient.jsm:1135:17 mailnews.smtp: Adding recipient... SmtpClient.jsm:1140:17 mailnews.smtp: C: RCPT TO:&lt;me.m.name.SF@gmail.com&gt; SmtpClient.jsm:591:19 mailnews.smtp: S: 250 OK </p><p>SmtpClient.jsm:416:17 mailnews.smtp: RCPT TO done, proceeding with payload SmtpClient.jsm:1200:19 mailnews.smtp: C: DATA SmtpClient.jsm:591:19 mailnews.smtp: S: 354 End data with &lt;CR&gt;&lt;LF&gt;.&lt;CR&gt;&lt;LF&gt; </p><p>SmtpClient.jsm:416:17 mailnews.smtp: Sending 2939 bytes of payload SmtpClient.jsm:559:17 mailnews.smtp: S: 250 OK </p><p>SmtpClient.jsm:416:17 mailnews.smtp: Message sent successfully. SmtpClient.jsm:1259:21 </p><p>Any suggestions has to what is wrong&nbsp;? Thanks </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,smf.forum1,https://support.mozilla.org/questions/1419707
1419711,2023-07-30 02:26:12 -0700,2023-08-02 02:01:46 -0700,DELETED THUNDERBIRD APP BY MISTAKE - URGENT (please...),"<p>I use a MacBook Pro v. 10.15.7 (Catalina), and I live in the UK. I am going to upgrade my old MacBook Pro to a MB Air, and my Time Machine has stopped working.  While researching a solution I found that perhaps there was not enough space on my HD to 'create a snapshot'. So in the process of deleting stuff in order to make space, I found lots of 'duplicates' in the Apps Storage section of the HD, I thought it was safe to delete them as the 'originals' would still be there (same date, same size). I now know I have been very ignorant/stupid (my dog died a few weeks ago and my mental health hasn't been the same since.) However, I was very mistaken and seem to have deleted a lot of my working apps, the most important of which being Thunderbird, which gathered my 4 different email accounts. I'm not sure what version I had last, as it has disappeared, but I'm pretty sure it would be the latest version. My latest download is 68.2.2 (20.11.19). So I tried to reinstall it, but came across this notification 'You have launched an older version of Thunderbird... Create new profile, or Quit.' I googled this but being a not-very-techy senior lady, I can't make sense of what I should do, my main concern being not to lose all my settings, my emails saved in folders, as well as being able to receive and send. I am sure I saw some reference in the past of a library which would contain the emails, but don't know what to do about this notification.  The other problem, of course is that I can't completely rely on Time Machine as my last backup is dated 24.7.23. Thank goodness today is a Sunday as there should be less traffic on my email accounts (I am involved with lots of local activities, including being a community journalist). I would be so grateful if someone could help me navigate this minefield and reinstate my app so it works as closely as it did before. Many thanks in advance for your help and patience. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1593885;1594019;1594050;1594089;1594103;1594253;1594335;1594481;,gfinley,https://support.mozilla.org/questions/1419711
1419716,2023-07-30 03:58:25 -0700,2023-07-30 04:27:47 -0700,The email address you are sending as must match the email address you used to auth. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your account settings and try again.,"<p>Nothing has changed and I've used this config for years, wht can I no longer send mail?! </p>",other;,thunderbird,other,en-US,1593799;,kidsluggo,https://support.mozilla.org/questions/1419716
1419717,2023-07-30 04:18:15 -0700,2023-08-01 03:57:29 -0700,Having authentication problem with thunderbird when it tries to get office 365 outlook email.  It says it has a problem but not how to fix it.  I use OAuth2.,<p>Having authentication problem with thunderbird when it tries to get office 365 outlook email.  It says it has a problem but not how to fix it.  I use OAuth2. </p>,fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1593852;1594053;1594057;1594094;1594095;1594126;1594272;,kadak,https://support.mozilla.org/questions/1419717
1419719,2023-07-30 04:35:30 -0700,2023-07-30 15:22:40 -0700,Attachments not showing on top of other windows,"<p>Up until recently when I clicked on an attached image, whether in a message I'm composing or one I've received, the image would open and immediately be visible on the screen. For some reason now when I click on the image (.jpg, .png, etc) it opens to the taskbar but I have to click on it to see it. </p><p>Does anyone know what might be causing this? For whatever reason it doesn't happen with other files types, such as .xls or .pdf. Those still open on top of TB. Only images that open with Photos (I'm using Windows 10) stay behind TB. I'm not seeing anything in the settings (either for Photos or TB) that would determine which window shows on top. Anyway suggestions would be greatly appreciated. Thank you! </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1593835;1593947;,manmachine78,https://support.mozilla.org/questions/1419719
1419721,2023-07-30 06:46:08 -0700,2023-07-30 06:46:08 -0700,Messages will not open after clicking them in Win-10 notification area.,"<p>Greetings, </p><p>New incoming message alerts show up in the Win-10’s notification area, as usual, &amp; as expected.  But clicking on the message notification clears the message from the notification area instead of opening the message in Thunderbird (as it used to), ever since updating to v115.0.1 (64-bit). </p><p>Thanks, Greg </p>",other;,thunderbird,other,en-US,,gks8mail+firefox,https://support.mozilla.org/questions/1419721
1419725,2023-07-30 08:02:07 -0700,2023-07-30 09:05:40 -0700,need to add email in thunderbird,<p>need to add email in thunderbird </p>,other;,thunderbird,other,en-US,1593848;,124,https://support.mozilla.org/questions/1419725
1419727,2023-07-30 08:20:23 -0700,2023-07-30 09:06:13 -0700,Need to add new email in thunderbird,<p>Beed new account in thunderbird </p>,other;,thunderbird,other,en-US,1593849;,124,https://support.mozilla.org/questions/1419727
1419736,2023-07-30 10:48:12 -0700,2023-07-30 11:05:13 -0700,Thunderbird Emails,<p>I had Thunderbird on my old laptop which I just replaced. I need the Thunderbird emails moved to this new laptop. </p>,download-and-install_1;,thunderbird,download-install-and-migration,en-US,1593867;,annlee245,https://support.mozilla.org/questions/1419736
1419737,2023-07-30 10:50:10 -0700,2023-07-31 09:06:42 -0700,allegati non spediti,"<p>buona sera,  quando eseguo il comando ""inoltra"" per un mail che contiene un allegato, l'allegato non viene inoltrato </p>",other;,thunderbird,other,it,1594081;1594091;1594100;,pierdomenicop67,https://support.mozilla.org/questions/1419737
1419740,2023-07-30 12:15:17 -0700,2023-07-30 12:46:25 -0700,Email,<p>Thunderbird not working. Not receiving emails. </p>,other;,thunderbird,other,en-US,1593881;,yobets,https://support.mozilla.org/questions/1419740
1419746,2023-07-30 13:13:05 -0700,2023-07-31 10:53:35 -0700,I'm not able to tag email when email is being viewed since new update,"<p>I'm not able to tag email when email is being viewed since new update. </p><p>If I want to tag the email, I have to close the email and tag it in the list  of all my emails. Also when an email is open, you can't see that it's been tagged (if it has been). </p>",other;,thunderbird,other,en-US,1594127;,gleime,https://support.mozilla.org/questions/1419746
1419748,2023-07-30 13:48:31 -0700,2023-07-30 13:48:31 -0700,Thunderbird nem működik,"<p>Harmadszor kérek segítséget! Nem mutatja a program a beérkezett üzeneteket, kérem segítsenek! csorimari@t<a href=""http://-online.hu"" rel=""nofollow"">-online.hu</a> </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,hu,,csorimari,https://support.mozilla.org/questions/1419748
1419754,2023-07-30 16:46:52 -0700,2023-08-04 17:53:03 -0700,I think I am experiencing a Phishing attack,"<p>I have been getting messages to up date Thunderbird.  The first 3 were last week, and appeared to be in Chinese.  Today I started to keep the update messages in English.  So I went the the thunderbird update release channel and downloaded the latest release.  But, I am still getting notifications to update thunderbird.   I rechecked the release channel and am using the current version. </p><p>So anybody know what is going on? </p>",other;,thunderbird,other,en-US,1593974;1594059;1594941;1595048;1595123;,bhammerberg,https://support.mozilla.org/questions/1419754
1419757,2023-07-30 17:11:51 -0700,2023-07-30 17:21:30 -0700,Supernova 115. What are the possibilities now for changing the appearance so that it looks like it was before?,<p>The screenshot shows version 102. Many people already know what Thunderbird looks like now. What can be done at the moment? I have not set up accounts with mailboxes yet and there are no messages. I'm afraid there will be surprises too... Look at those huge buttons in the upper right corner and the generally thick panel. Why are they like this? 9_9 </p><p>Thank you! </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,,booya,https://support.mozilla.org/questions/1419757
1419760,2023-07-30 17:40:33 -0700,2023-08-12 07:13:09 -0700,Getting inbox copied to Local Folders - Unable to set path error,"<p>Hi, </p><p>In Thunderbird (fresh install of 115.01) on Win 10,  </p><p>I'm trying to set my (pop) Server Settings Local Directory to: </p><p>C:\Thunderbird\Profiles\rxd7d4d1.default\Mail\Local Folders </p><p>that is where years of my prior emails are stored.   I can see them in the Local Folders. </p><p>I'm just trying to make my Verizon mail save locally into that location also. </p><p>However, I get the error: </p><p>The Local Directory path ""C:\Thunderbird\Profiles\rxd7d4d1.default\Mail\Local Folders"" is not suitable for message storage. Please choose another directory. </p><p>Why exactly is Thunderbird choking on that path?   What can I do about it? </p><p>This is the path where all my history is stored.   I moved there from the Appdata/Roaming area, which has the same problem! </p><p>Many thanks to anyone who can provide a precise answer! </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1593977;1594043;1594055;1594065;1594920;1595002;1595003;1595004;1595551;1595673;1597097;1597109;1597159;,steve.johns,https://support.mozilla.org/questions/1419760
1419769,2023-07-30 19:35:10 -0700,2023-07-30 19:35:10 -0700,Installed 105.x.x over 102.x.x and all inbox(es) are missing,"<p>I was using version 102.x.x without any issue, but them I downloaded version 105.x.x and installed it over the previous one without uninstalling it. Now, I cannot see my inbox(es), though I can see contacts. Please help how do I restore the inboxes. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,,linguait,https://support.mozilla.org/questions/1419769
1419770,2023-07-30 20:02:20 -0700,2023-07-30 20:02:20 -0700,Resgatar configurações das pastas do Thunderbird,"<p>Boa noite, Fazia uso do Thunderbird em um laptop Dell com Manjaro. Durante problemas de atualização do sistema, fiz errroneamente atualização parcial do sistema. Em resumo, terei que fazer reinstalação do Manjaro. Estou resgatando todo o conteúdo do SSD. A minha outra preocupação está nas confirmações das pastas / abas do meu Thunderbird. Faço uso do Gmail. Por questões profissionais tive que criar várias pastas e subpastas e preciso levar essa configuração para o Thunderbird no lapto reinataldo. Tem como? Ou essa configuração será automática pois as pastas ficam também configuradas no Gmail? Obrigado. </p>",download-and-install_1;,thunderbird,download-install-and-migration,pt-BR,,johnb.acad,https://support.mozilla.org/questions/1419770
1419774,2023-07-30 22:16:53 -0700,2023-08-02 15:14:52 -0700,userChrome.css,"<p>Hello,  I have been using a custom userChrome.css in the past, but it does not work since I upgraded to 115.0.1 </p><p>Is the userChrome.css still supported?  I have turned it on in config mgr, and tried every resource I cna find on the web, but my userChrome.css is ignored. </p><p>TIA... </p>",customize;userchromecss;tb115;,thunderbird,customize-controls-options-and-add-ons,en-US,1594125;1594188;1594331;1594405;1594551;1594605;,steve553,https://support.mozilla.org/questions/1419774
1419777,2023-07-31 00:50:04 -0700,2023-07-31 10:31:56 -0700,I can't log in to my Google Family Link child account with Thunderbird,"<p>Perhaps because the login page is an old type, unlike when logging in to websites and apps with Google, there is no screen asking for parental approval. On the other hand, it was possible to log in even if two-factor authentication was attached to non-managed accounts (parental accounts, etc.). Can't the login page be a new type (current) like Windows Mail? </p><p>By the way, I cannot turn off the management setting by Family Link. </p><p>Thunderbird version is 115. </p>",other;,thunderbird,other,en-US,1594124;,y.kamoshita,https://support.mozilla.org/questions/1419777
1419779,2023-07-31 01:23:39 -0700,2023-07-31 09:55:14 -0700,SMTP kiszolgáló,"<p>Üdv! Nem tudok levelet küldeni egyik postafiókomból sem. Annyi történt, hogy 10 napra elutaztam és lekapcsoltam a számítógépet. Most csak fogadni tudok, küldeni nem. Ezt a hibaüzenetet kapom: Az üzenet küldése sikertelen. Az üzenet küldése sikertelen, mert nem lehetett kapcsolatot teremteni a levélküldő (SMTP) kiszolgálóval (<a href=""http://mail.t-online.hu"" rel=""nofollow"">mail.t-online.hu</a>). A kiszolgáló elérhetetlen, vagy visszautasítja az SMTP kapcsolatokat. Ellenőrizze, hogy a levélküldő (SMTP) kiszolgáló beállításai helyesek-e, és próbálja meg újra. Több különböző fiókom van, de mindegyikhez ugyanezt az üzenetet kapom. Köszönettel: Attila </p>",fix-problems;needsinfo;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,hu,1594118;,senju1049,https://support.mozilla.org/questions/1419779
1419781,2023-07-31 01:45:22 -0700,2023-08-06 21:56:10 -0700,Problem with my callendar,"<p>Hello, </p><p>I was trying to create a new event - as always. While adding my colleagues, I added them to the event... twice. (picture 1) And sending... only I am receiving the invitation. (picture 2) Ok, I decided to cancel my event... and my colleagues received the cancelation...without previous invitation. Please, help! My t-b version: 115.0.1 (64 bits) Regards, Monika </p>",calendar;,thunderbird,calendar,en-US,1595892;,monika.balaama,https://support.mozilla.org/questions/1419781
1419784,2023-07-31 02:06:50 -0700,2023-07-31 13:01:45 -0700,"I cant send emails. Every time a pop up pops up with an error message that says ""this account is locked out because of abusive behavior"" and I get it on all my emails! Please help.","<p>I cant send emails. Every time a pop up pops up with an error message that says ""this account is locked out because of abusive behavior"" and I get it on all my emails! Please help. I receive just fine but when I reply this error pops up. It has never happened before. So any help will be appreciated.&nbsp;:) </p>",other;,thunderbird,other,en-US,1594140;,JohanAnderson,https://support.mozilla.org/questions/1419784
1419785,2023-07-31 02:09:20 -0700,2023-08-07 23:13:16 -0700,Thunderbird 102 - lifetime?,"<p>Hello, I`ve installed TB 115, unfortunately my favourite addon - Display User Agent - doesn`t work. So I`ve downgraded to 102. How long this version will be supported? I`ve searched at google for lifetime of this version, but cannot find this information. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1594045;1594074;1594083;1594120;1594333;1596164;,terrandominionarmada,https://support.mozilla.org/questions/1419785
1419786,2023-07-31 02:23:38 -0700,2023-07-31 04:16:47 -0700,email passwords,"<p>Is this your error and why doesn't it accept my password nor does it accept a changed password?  Enter your password for jas91minq@hotmail.com on <a href=""http://imap-mail.outlook.com"" rel=""nofollow"">imap-mail.outlook.com</a> You can email me although I won't get it via Firefox but I can get it on iphone withEdison </p>",other;,thunderbird,other,en-US,1594046;,jas91minq,https://support.mozilla.org/questions/1419786
1419787,2023-07-31 02:59:25 -0700,2023-08-06 21:55:39 -0700,Writing RTL in Supernova,"<p>Hi, Up until Supernova I used the BiDi Mail UI extension in order to write right to left text (hebrew) in a Thunderbird. BiDi Mail UI is not compatible with the new release and I am searching for a new way to correctly write rtl messages. Can you suggest a new way? I Thunderbird going to finally develop this feature natively as almost all text editors today do this without any issue. Thank you Very much! </p>",other;,thunderbird,other,en-US,1595891;,rellieberman,https://support.mozilla.org/questions/1419787
1419788,2023-07-31 03:03:48 -0700,2023-08-06 21:54:57 -0700,Flag for starting Thunderbird minimised (Flatpak),<p>Hi. Is there a flag for the flatpak command that will start Thunderbird minimized? </p><p>Thanks&nbsp;:) </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1595890;,rasheed12824,https://support.mozilla.org/questions/1419788
1419790,2023-07-31 04:01:23 -0700,2023-08-08 11:13:15 -0700,Thunderbird installation fails and calendars unavailable,"<p>I have tried installing Thunderbird four time on my Windows 10 PC. Each time it gets to 33% and stalls. Most recently, I have reduced, compacted and repaired my outlook PSTs but the outcome is unchanged.  AN additional problem is that the installation process does not offer to import calendars. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1595889;1595994;1596209;1596282;,pauljmartin,https://support.mozilla.org/questions/1419790
1419795,2023-07-31 05:32:15 -0700,2023-07-31 10:23:13 -0700,Template,"<p>Hi As a medical professional I often need to send referral or feedback emails to others in the medical field. How do I set up Thunderbird such that my letterhead can be made as a template, that the text can be typed directly and sent from the mail program? Currently, I type it up in MS Word, print it out on to my practice letterhead, scan it, then attach it to a new email - it's a pain. Thank you </p>",other;,thunderbird,other,en-US,1594064;1594122;,Jeffrey6015,https://support.mozilla.org/questions/1419795
1419810,2023-07-31 08:36:32 -0700,2023-07-31 09:22:28 -0700,linking my gmail address to thunderbird,"<p>i called myself unlinking my email address gmail  to thunderbird but im still linked, can you please unlink me </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1594106;,jbandjbthe2twins,https://support.mozilla.org/questions/1419810
1419812,2023-07-31 08:38:01 -0700,2023-08-06 21:45:45 -0700,V115.0.3 update deleted local some folders and data within them and some of the data in files retained. Noted this was a problem with an upgrade in 2021. wMS10 noted the upgrade was an 'incompatible program' and could NOT be fully installed.,<p>want SIMPLE way to restore TB as it was prior to this most recent update or 7/23/23. </p>,other;tb115;,thunderbird,other,en-US,1595877;,bluecaboose,https://support.mozilla.org/questions/1419812
1419813,2023-07-31 08:46:53 -0700,2023-08-08 07:15:43 -0700,Mails empty in TB 115.0.1,"<p>Hi, </p><p>since I switched to the new version of TB, some of my mails are empty in the preview (just a white screen) and also if I open them normally. Same mails are working fine with other mail-clients (iOS) or the standard version of TB. </p><p>Any idea to fix that? </p><p>BR, Robert </p>",fix-problems;tb115;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1594241;1594246;1596160;1596218;,rkneissl,https://support.mozilla.org/questions/1419813
1419815,2023-07-31 08:47:42 -0700,2023-07-31 23:53:36 -0700,FU to prior query this date: Upgrade causing this problem was to V115.0.3 (32 bit). Noted this was a problem with an upgrade in 2021. Program compatibility analysis w MS 10 noted the upgrade was an 'incompatible program' and could NOT be fully installed.,<p>Means to recover lost data is paramount. </p>,other;tb115;,thunderbird,other,en-US,1594240;,bluecaboose,https://support.mozilla.org/questions/1419815
1419816,2023-07-31 08:59:18 -0700,2023-08-01 06:08:56 -0700,Import Gmail contacts .csv - Not sure how it works...,"<p>Hello, everyone. I'm using Thunderbird 115 and when I'm trying to import my Gmail contacts via a file generated by Gmail itself, I can't seem to understand how this works. There is a bunch of things ticked/unticked with lots of things that <em>I</em> have to select without knowing how to do that. When I do what I think is right (doubtful), I double-click on a contact to insert it to the Sent To field, but nothing. It seems the names have been created but no addresses are there. How does this thing work? It's frustrating... </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1594107;1594119;1594283;,socrates5,https://support.mozilla.org/questions/1419816
1419819,2023-07-31 09:27:34 -0700,2023-08-07 09:58:42 -0700,"How to set in Thunderbird an automatic message for cyclic sending, e.g. every month sending same or date updated message?","<p>How to set in Thunderbird an automatic message for cyclic sending, e.g. every month sending same or date updated message? </p>",other;,thunderbird,other,en-US,1595888;1595993;,kerdman,https://support.mozilla.org/questions/1419819
1419820,2023-07-31 09:37:13 -0700,2023-07-31 10:26:22 -0700,automatic updating newest version,"<p>I have installed the newest version. When I go to check about updates in Help / About Thunderbird, I get this message: </p><p>115.0.1 (64-bit) Release notes Failed to check for updates. </p><p>What does ""Failed"" mean here. That it will never update automatically? Thank you for any answers </p>",other;,thunderbird,other,en-US,1594123;,ev3,https://support.mozilla.org/questions/1419820
1419823,2023-07-31 10:09:41 -0700,2023-08-01 14:56:27 -0700,TB email - Cannot see any e-mails past 30 days...?,"<p>Recently something changed in my e-mail which I have used for years in conjunction with G-mail hosted accounts / service (google workspace). I do not know if I clicked the wrong setting or what in either... I just know that I cannot see any emails over 30 days in any folder - regardless. And now many folders show no emails in because of no emails have been sent or received within the past 30 days in them. These store many ""deals in the works"" and notes from pasty dealings... I really need to access these but do not know how or where to find them... any help you can offer?   </p><p>I'm 65 and have used this email for about 20 plus years... off and on have had problems that I have been able to get through but cannot get this one solved?  Help!! </p>",other;,thunderbird,other,en-US,1594143;1594387;,gbarkley,https://support.mozilla.org/questions/1419823
1419825,2023-07-31 10:26:04 -0700,2023-07-31 11:05:33 -0700,Latest version 115.1.0 (64-bit) will not print,<p>Clicking on print does nothing. It will not bring up print facility. So I cant print an email&nbsp;! Help&nbsp;? Anyone? </p>,other;,thunderbird,other,en-US,1594128;1594129;,abw816,https://support.mozilla.org/questions/1419825
1419830,2023-07-31 11:20:17 -0700,2023-08-01 03:17:56 -0700,"Błąd Thunderbird - długie ściąganie emaili, brak nowych od 29.07","<p>Dzień dobry, </p><p>od kilku dni borykam się z problemem poczty teścia - ma pocztę na onecie i korzysta z thunderbird. </p><p>Od 29.07 nie przychodzą mu nowe emaile, program strasznie wolno chodzi. Po zalogowaniu się na onet przez przeglądarkę widać, że tam nowe emaile dochodzą normalnie. Próbowałem opcji ""napraw"", emaile ściągały się kilka godzin a i tak ściągnęły się te do 29.07. Cały czas w zasadzie trwa jakieś pobieranie. </p><p>Zainstalowałem Thunderbirda na swoim komputerze, aby sprawdzić czy problem nie pojawia się tylko na jego komputerze. Niestety gdy zalogowałem się na jego konto na moim komputerze jest dokładnie taka sama sytuacja. Dodałem 2 inne konta email, aby sprawdzić czy to się powtórzy (jedno Gmail jedno Onet - inny email). Te konta email pracują prawidłowo. </p><p>będę wdzięczny za pomoc. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1594132;1594138;1594150;1594166;1594231;1594268;,pawekrasinski,https://support.mozilla.org/questions/1419830
1419833,2023-07-31 11:35:41 -0700,2023-07-31 12:18:59 -0700,"When I drag an email from Inbox to another IMAP folder, the next email in sequence in Inbox is marked as Read","<p>I'm on 116.0b7 (64-bit) running on Windows 11.  Not sure how long this has been going on, it's not something I regularly do. </p>",other;,thunderbird,other,en-US,1594139;,PeteJG,https://support.mozilla.org/questions/1419833
1419835,2023-07-31 12:05:39 -0700,2023-08-12 06:38:18 -0700,How do I link to Firefox private browsing from an email link in Thunderbird?,"<p>When I use my ISPs email, I can right click on links in email and select Firefox private browsing to open websites.  How can I do this using Thunderbird?  This feature allows me to open donation cites from charities like the Humane Society.  Without this feature, I only see a banner type display.  Help please. </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1595887;1596599;1597143;1597145;,spenlo,https://support.mozilla.org/questions/1419835
1419840,2023-07-31 13:17:06 -0700,2023-07-31 22:31:48 -0700,rimozione password principale su Thunderbird,<p>Ho Thunderbird com programma di posta collegato ad Aruba Pec. Dopo aver impostato i due livelli di sicurezza di Aruba ho dovuto reimpostare la password principale du Thunderbird. Purtroppo è andato perso il foglio su cui l'avevo segnata ed essendo complessa non me la ricordo. Come posso fare per rimuoverla per poi reimpostarla nuovamente? Grazie e buon lavoro. Sergio Sala 366.5715795 </p>,privacy-and-security_1;,thunderbird,privacy-and-security-settings,it,1594228;,sergio.sala1957,https://support.mozilla.org/questions/1419840
1419841,2023-07-31 13:21:24 -0700,2023-08-07 06:41:12 -0700,How do I get all of my folders and subfolders to have the same columns in v115?,"<p>I just want all of my folders and sub-folders to have the same display columns! With 115, you can change any folder or sub-folder to any column organization you want, but I want them all the same. 115 changed my display columns - why couldn't you leave them alone, Thunderbird???  I can go in and change them back manually, so why were they changed at all??? I don't want to have to change each folder and its child folders individually - I have a few dozen folders, most with dozens of sub-folders. I tried the ""Apply columns to ..."" and selected Local Folders to change them all - none of them changed! I saw the video from Castellani claiming that TB tried to make sure that upgrading wouldn't take hours to reconfigure back to a usable state, but that's obviously not true if you have more than the one or two folders shown in the video. </p><p>Mozilla/Thunderbird -- Is it so hard to leave things as they are and just TELL us there are new features available, if we want them, instead of DESTROYING our well-used setups and forcing us to come here in hopes that someone can save us from hours of tedium just to be productive again?  </p><p>Thanks to anyone who can save those of us who just want our setups back the way they were! </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1595885;1595953;,d.stroup,https://support.mozilla.org/questions/1419841
1419844,2023-07-31 13:39:30 -0700,2023-08-01 00:01:01 -0700,Navigating spaces in the same tab,"<p>Hello community, </p><p>I'm not sure if it's just me but isn't it a bit redundant to have the spaces toolbar and tabs? I actually like the spaces toolbar and would like to use it to navigate through my main spaces (mail, calendar, address book). Ideally, when I want to change the space, e. g. from Mail to Calendar, the currently open tab should be reused. Otherwise I don't get the purpose of the spaces toolbar. If all spaces are opened in a new tab then I can use the tabs to switch between the space and the spaces toolbar gets useless. </p><p>In my opinion it would be nice to have an option to open spaces selected in the spaces toolbar in the current tab. In my case I would usually have just one tab open which is fortunately hidden and the layout is nice and clean.  </p><p>Or is there already such an option. </p><p>Many thanks eyght </p>",customize;tb115;,thunderbird,customize-controls-options-and-add-ons,en-US,1594243;,eyght,https://support.mozilla.org/questions/1419844
1419849,2023-07-31 14:20:35 -0700,2023-08-07 13:08:05 -0700,"Password on ONE account not ""holding""","<p>I'm using Thunderbird: 115.0.1 (64-bit)  Windows 10 I have four different email accounts and have been using Tbird for years- no problems. </p><p>Last week, ONE account is having password issues. When it starts up, it will pull mail for all the accounts without issue. I can send email on all accounts with no problems. </p><p>But once I'm on the ""check email every xx minutes"", everytime, this one email account prompts me THREE times for the password. </p><p>If I click to check messages manually on that account, it pulls email with no issues. I downloaded and installed this latest version and it didn't fix the issue. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1595884;1596034;,grantwholmes,https://support.mozilla.org/questions/1419849
1419850,2023-07-31 14:25:40 -0700,2023-08-06 21:50:08 -0700,logging in,<p>i canot log in even though its definitely my password....................... </p>,other;,thunderbird,other,en-US,1595883;,hello209,https://support.mozilla.org/questions/1419850
1419854,2023-07-31 15:39:00 -0700,2023-07-31 16:11:12 -0700,imap connection timed out.,"<p>I was using Thunderbird and it suddenly decided to not connect to the imap server. Connection timed out. This happened while I was using Thunderbird.  Server name&nbsp;: <a href=""http://imap.name.net.au"" rel=""nofollow"">imap.name.net.au</a> Port 143 User name: current email address Connection Security: STARTTLS Authentication method: Normal password. I have tried reducing the number of connection, changing port number. I then started my backup computer which has not been used for a couple of months and same thing happened, imap connection timed out. My backup computer is a clone of my present computer. I have reset the router. I have ifconfig/flushdns I cannot get emails on my normal email address. If you email me use pps.nbbr@gmail.com. </p>",other;,thunderbird,other,en-US,1594171;,drafting1,https://support.mozilla.org/questions/1419854
1419857,2023-07-31 16:31:14 -0700,2023-08-06 21:49:02 -0700,"Recurring ""all day"" event end date entered is not respected when saving","<p>I don't know if this is Thunderbird's calendar behaviour or a bug. I am running TB 102.13.1 on Debian Buster/10 under GNOME.  My Google calendar via the web interface does not exhibit the behaviour below. </p><p>When I create a repeating/multi-day ""All day Event"" and specify a date under ""Repeat until"", the end date specified does not have an event entry after saving the event. An event is shown for all days from the event start to the day _before_ the desired end date.  I have tested that a similar time-specific repeating event does not exhibit this behaviour and the end date has an event for the desired end date. </p><p>I have tested this against my Google calDAV calendar and the default ""Home"" calendar and the behaviour is consistent for both. </p>",calendar;,thunderbird,calendar,en-US,1595882;,jdb144,https://support.mozilla.org/questions/1419857
1419858,2023-07-31 16:49:35 -0700,2023-08-09 19:28:53 -0700,Email won't send,"<p>Lately, I have been receiving error message ""Sending of the message failed. The message could not be sent because the connection to Outgoing Server (SMTP) <a href=""http://mail.iinet.net.au"" rel=""nofollow"">mail.iinet.net.au</a> timed out. Try again.""  I have checked the settings and they are correct.  The message will send using iinet webmail, but not with Thunderbird, so the problem appears to be with Thunderbird.  These are usually emails with an attachment (even small).  The sending of the email stalls aroung 35%, before the message appears.  I am using version 102.13.0 (64 bit). I am using Windows 10 with ESET Security.  Tried sending with without ESET protection which made no difference.  Can you please help? </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1595256;1596604;,brisboy1998,https://support.mozilla.org/questions/1419858
1419859,2023-07-31 17:58:43 -0700,2023-08-06 21:48:25 -0700,Inbox does not display or show any emails,<p>I just want to use my inbox </p>,fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1595881;,josephm.diza,https://support.mozilla.org/questions/1419859
1419860,2023-07-31 18:29:52 -0700,2023-08-05 08:29:46 -0700,TLS handshake errors with 102.13.1,"<p>Since upgrading to the recent release I am getting TLS handshake errors and am not able to download any mail from my imap server. This is new behavior, as everything had been working before. Any suggestions would be appreciated. Server is dovecot. Thunderbird is running on kubuntu 22.04, though I see the same behavior on MacOS. </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1595252;,steve554,https://support.mozilla.org/questions/1419860
1419862,2023-07-31 20:40:21 -0700,2023-08-03 22:57:33 -0700,Thunderbird 115 new-message window menu-autohide still visible under titlebar. Inactive tabs black-text on black background,"<p>openSUSE Leap 15.4 just updated from Thunderbird 102 to 115. </p><p>When thunderbird opened, my open tabs were missing. On further inspections, they were not missing, you just could not see them due to the inactive tabls having black-text over a near-black background. Only the active tab could be seen. How can I change the text color for the title of inactive tabs? </p><p>Second, the entire UI has changed and no longer respects the color choices made in 102. The bright border lines around the folder window and separating the message header from the body in the reader-view sticks out like a sore-thumb. How can I change or disable the outline? </p><p>Lastly menu-autohide no longer hides the menu completely in the new-message window. You can still see each menu entry below the title bar. It doesn't make any difference whether I check or uncheck the use window manager titlebar setting. I've attached a screenshot that I also posted to opensuse.paste </p><p>How can I get the menu to autohide again? </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1594222;1594223;1594612;1594964;,drankinatty,https://support.mozilla.org/questions/1419862
1419864,2023-07-31 20:54:35 -0700,2023-08-02 03:55:04 -0700,Issues after upgrade to Thunderbird v115,"<p>How can I move the standard file menu above the new ""spaces"" toolbar in Thunderbird v115?  Why does the spaces toolbar take up the system title bar area? </p>",customize;tb115;tb115utb;,thunderbird,customize-controls-options-and-add-ons,en-US,1594368;1594376;1594503;,tom.gossler,https://support.mozilla.org/questions/1419864
1419866,2023-07-31 21:25:06 -0700,2023-08-08 07:18:28 -0700,Empty sender field when clicking mailto links,<p>Screenshot attached. I tried reinstalling - no luck. </p>,fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1594963;1595030;1596156;1596220;,RokuroLagoon,https://support.mozilla.org/questions/1419866
1419868,2023-07-31 21:59:39 -0700,2023-08-01 18:04:00 -0700,Flatpak linux.  After upgrade can't send email when clicking links in other apps.,"<p>Hi all, </p><p>I recently updated, and am now on the following version: 115.0.1 (64-bit) Mozilla Thunderbird Flatpak en-USthunderbird-flatpak - 1.0 </p><p>After the  upgrade, if I click a mailto:// link, the system sits still for a bit, then comes up with a dialog that says: </p><p>""Thunderbird is already running, but is not responding. To use Thunderbird, you must first close the existing Thunderbird process, restart your device, or use a different profile."" </p><p>Now, I've researched this and I've deleted the lock and .parentlock files. That did not resolve it.  I also found a fix where i moved the Mail and ImapMail folders out, which are then rebuilt.  But that also did not resolve it. </p><p>Currently I'm without a major part of my workflow. </p><p>Does anyone have any suggestions? </p><p>Thanks so much </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1594406;,postaccount,https://support.mozilla.org/questions/1419868
1419872,2023-07-31 23:38:06 -0700,2023-08-01 09:00:13 -0700,Thunderbird ULTIMA VERSIONE e PDF in uscita,"<p>Ciao a tutti, a seguito di un cambio di PC ho importato in Thunderbird (Versione 115.0.1 (64 bit)) le mie impostazioni (aziendali) precedenti. Ho questo problema: quando allego un PDF alla mail in uscita, non riesco ad aprirlo per ""controllarlo"" prima di spedirlo; appare un messaggio warning che dice che ""il programma non è associato e dovrei andare nelle impostazioni per associarlo"" Apro normalmente quelli in arrivo (col doppio click sopra - oppure con ""tasto destro + Apri""). Ho controllato nelle impostazioni ed associato il programma di lettura PDF (Kofax Power PDF). Per fare delle prove ho usato anche altri lettori Adobe ed ho lo stesso problema. Se imposto ""visualizza anteprima in Thunderbird"" funziona ... ma non è quello che voglio. Se imposto ""chiedi che programma usare"" il problema rimane: i PDF arrivati me li fa aprire, i PDF che allego ai miei messaggi e vorrei aprire prima di spedirli, non li apre ... Qualcuno mi sa aiutare&nbsp;? Grazie fin d'ora Tamara </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,it,1594304;1594308;,t.dalto,https://support.mozilla.org/questions/1419872
1419875,2023-08-01 00:56:10 -0700,2023-08-01 23:08:09 -0700,Ztracené emaily,"<p>Dobrý den, Po otevření Thuderbildu (po mnohaletém používání) vykazovala stránka situaci, kdy vyžadovala zadání účtu, jako by tam žádný nebyl. Docela složitě jsem vykomunikoval s podporou od provozovatele webhostingu informace o adrese servru pošty.. Podařilo se mi to nějak zprovoznit, ale už se mi neobjevila odchozí pošta. Je to velký problém, jelikož to je firemní email.. Dá se někde v PC tato pošta obnovit, změnou nastavení nebo je to úplně ztraceno? </p><p>Děkuji za odpověď Ivan Slavík </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,cs,1594276;1594461;,ivan64,https://support.mozilla.org/questions/1419875
1419877,2023-08-01 02:10:58 -0700,2023-08-02 01:12:44 -0700,Request for a web version of Thunderbird,"<p>Dear Thunderbird team, </p><p>I am a loyal user of Thunderbird, and I appreciate your efforts to provide a free, open source, and feature-rich email client. I am writing to request that you consider developing a web version of Thunderbird, as I believe it would offer many benefits to your users and enhance your competitiveness in the email market. </p><p>Some of the advantages of a web-based email client over a desktop client are: </p><p>- Accessibility: A web-based email client can be accessed from any device with an internet connection, without the need to install any software or configure any settings. This is especially convenient for users who travel frequently, use multiple devices, or work remotely. - Updates: A web-based email client can be updated automatically and frequently, without requiring any user intervention or downloading any files. This ensures that users always have the latest features, bug fixes, and security patches. - Backup: A web-based email client stores all the email data in the cloud, which means that users do not have to worry about losing their messages, contacts, or other information in case of a device failure, theft, or loss. Users can also access their email history from any device, without having to sync or transfer any files. - Customization: A web-based email client can offer more flexibility and options for customization than a desktop client. Users can choose from different themes, layouts, fonts, colors, and add-ons to suit their preferences and needs. Users can also switch between different web browsers and devices without losing their settings or preferences. </p><p>A web-based email client is not only convenient and efficient for users, but also important for the future of email communication. As more and more people use online services and platforms for their personal and professional needs, email is becoming an integral part of the web ecosystem. A web-based email client can integrate seamlessly with other web applications and services, such as calendars, contacts, social media, cloud storage, and productivity tools. This can enhance the user experience and functionality of email, as well as increase the security and privacy of email data. </p><p>Thunderbird is already a great email client that offers many features and benefits to its users. However, by developing a web version of Thunderbird, you can attract more users who prefer or need a web-based email solution. You can also leverage your existing strengths and reputation as an open source project that values user freedom, privacy, and security. A web version of Thunderbird would be a valuable addition to the web community and a powerful alternative to other webmail services. </p><p>I hope that you will consider my request and look into the possibility of creating a web version of Thunderbird. I am sure that many other Thunderbird users would appreciate and support this initiative as well. Thank you for your time and attention. </p><p>Sincerely, B. R. Shriradhakrishnasharnam </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1594477;,Shriradhakrishnasharnam,https://support.mozilla.org/questions/1419877
1419879,2023-08-01 02:51:35 -0700,2023-08-09 16:42:38 -0700,Problem sending some emails,"<p>I'm using Thunderbird 115 on Windows 11 on an HP Envy 13 Laptop.  I have two Gmail accounts, a private account and a <a href=""http://live.com"" rel=""nofollow"">live.com</a> (an earlier version of <a href=""http://outlook.com"" rel=""nofollow"">outlook.com</a>).  It is the <a href=""http://live.com"" rel=""nofollow"">live.com</a> account that on a couple of occasions has stopped sending my created emails.  I can't remember how it was fixed the previous time, but this time it has me stumped.  I click on <em>new message</em> and create my message.  When I click on <em>send</em> the whole screen goes white for a few seconds.  The message reappears and attempts to send for some time and then gives the following message: <em>The message could not be sent because the connection to Outgoing server (SMTP) <a href=""http://smtp.office365.com"" rel=""nofollow"">smtp.office365.com</a> timed out.</em> </p><p>However, the failed email is saved as a draft and I can send it from my mobile if I wish. </p><p>I note illustrations on <a href=""https://support.mozilla.org/en-US/kb/configuration-options-accounts#"" rel=""nofollow"">https://support.mozilla.org/en-US/kb/configuration-options-accounts#</a> show links to the outgoing server.  I thought there might be a problem with the outgoing settings, but that outgoing server link doesn't appear on my version of TB 115.  </p><p>I have completed a series of diagnotic tests and clean ups on the laptop, but they have made no difference. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1594965;1594981;1596157;1596592;,office22,https://support.mozilla.org/questions/1419879
1419882,2023-08-01 03:18:17 -0700,2023-08-01 04:00:02 -0700,PASSWORD PRINCIPALE DIMENTICATA,<p>Non ricordo la password principale per Thunderbird.Non posso accedere agli account di posta.Aiuto </p>,privacy-and-security_1;,thunderbird,privacy-and-security-settings,it,1594273;,monreale.maurizio,https://support.mozilla.org/questions/1419882
1419885,2023-08-01 04:51:19 -0700,2023-08-06 07:14:38 -0700,Thunderbird Add-on to keep a log of user operations,"<p>Hello, I need an Add-on for Thunderbird, which saves in a Database, it can be MySql, SqlServer or MongoDB, a log of the operations (view emails, reply, move to folders, delete, etc.) that the user makes in an email account. In the Add-on settings we could choose the user and then, among the email accounts that are configured in Thunderbird, choose the accounts that we want to monitor and save a log of all the user's operations in each of the selected accounts. Does anyone know any addon that does what I want, or is interested in developing? Of course I can pay for this development depending on the price. Thanks, Augusto Carneiro </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1594357;1594985;1595686;,augusto6,https://support.mozilla.org/questions/1419885
1419887,2023-08-01 05:04:13 -0700,2023-08-06 21:47:49 -0700,Grouping title is showing absurd numbers of emails,"<p>Please see attached image, the number of emails shown in the title of grouped list [by date] seems a bit off somewhere unknown. Also title 'Today' converted to 'Old mail' when deleted all but one from today. </p><p>I have the brand new Thunderbird client for Windows - v115.0.1 (64-bit) </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1595880;,kandersons,https://support.mozilla.org/questions/1419887
1419889,2023-08-01 05:15:37 -0700,2023-08-06 21:47:12 -0700,How to automatically update (or move) Filters after moving Folders from one email account to a new email account.,"<p>I believe I once unintentionally stumbled on the solution to this question but I can not repeat it. </p><p>For some companies and individuals, I am about to changed the email domain/account I use for them. These companies and individuals have their own Folders and associated Filters to 'MOVE' FROM &amp; TO emails, from the Account's Inbox, to their designated Folder. (Also Filters to 'COPY' any CC emails) I thought is was just a matter of moving the Folders to the new email account, and the Filters also moved to the new email account and automatically updated the Filters rules. That doesn't happen. </p><p>I'm sure I once did something like this, and there was a message that popped up saying the Filters have been updated. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1595879;,TheFlapjack,https://support.mozilla.org/questions/1419889
1419891,2023-08-01 05:44:15 -0700,2023-08-06 21:46:30 -0700,Thunderbird is not accepting O365 Mail account,"<p>Hello. Thunderbird was working, but for the last week or so Thunderbird has not connected to my O365 email account(Godaddy), The password is correct as I have installed Outlook and Outlook connects to O365 with the same password, I can access webmail with the same password.  I have un-installed Thunderbird-reinstalled same version - nogo, Installed the new version 115.01-nogo. </p><p>When I add a new account a small window open to GoDaddy and just sits there on the verafiying account details, I have changed the default web app from and to Firefox, Edge.  I have no Virus checker or pop up blocler running.  Thank you. Mark. </p>",other;,thunderbird,other,en-US,1595878;,markdrake,https://support.mozilla.org/questions/1419891
1419893,2023-08-01 06:03:37 -0700,2023-08-02 05:27:51 -0700,Problem with hotmail passwords in TB,"<p>I installed the most recent update for TB two days ago. Since then, I've had to enter my email passwords every time it polls hotmail servers. Someone said on another thread that MS have started using 0auth2 but it's not an option that appears for me. </p><p>The options I get under Authentication Method are: No authentication Normal password Encrypted password KERBEROS/GSSAPI NTLM </p><p>Please see screenshot of my settings of the SMTP server. </p><p>Thank you&nbsp;:) </p>",other;,thunderbird,other,en-US,1594282;1594336;1594371;1594393;1594513;,BeaEss,https://support.mozilla.org/questions/1419893
1419897,2023-08-01 06:39:34 -0700,2023-08-01 14:50:13 -0700,Stop Junk email notification,<p>Can I disable notification sound from Thunderbird when JUNK email is received? </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1594386;,wintr4ever,https://support.mozilla.org/questions/1419897
1419904,2023-08-01 08:09:12 -0700,2023-08-01 10:13:45 -0700,Non riesco ad installare dizionario in italiano o altra lingua attraverso Linux 64 bit (Chrome OS),"<p>Salve, </p><p>Ho provato più volte ad installare un dizionario aggiuntivo per il controllo ortografico, ad esempio in italiano, ma non riesco a farlo. Tutte le altre operazioni funzionano regolarmente. Il sistema operativo è Chrome OS ed utilizzo Linux a 64 bit. Allego un'immagine che mostra fino a dove arrivo; quando premo su ""aggiungi"", l'installazione si blocca e devo riavviare Thunderbird ma senza trovare il dizionario caricato. </p><p>Gradirei un aiuto. Grazie. </p><p>Ciao, Giuseppe </p>",customize;,thunderbird,customize-controls-options-and-add-ons,it,1594305;1594318;1594330;1594332;,ilbuonsole,https://support.mozilla.org/questions/1419904
1419906,2023-08-01 08:27:25 -0700,2023-08-04 07:59:06 -0700,Problem with Password Safe in Ver102,"<p>Since having to change my Microsoft Account Password recently, <a href=""http://Outlook.com"" rel=""nofollow"">Outlook.com</a> in Tbird Ver.102 now asks for the password each time I open Tbird (which I successfully provide).  My oher addresses (including Gmail) operate normally without login requests.  I considered selecting ""Yes"" when invited to add the PW to the Tbird (?) Passwords Safe. but am noting the many Support Discussions about problems apparently associated with it.  Are there any comments and/or Tbird Settings that I should ensure are properly set before I contemplate getting myself into yet another problem? </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1594962;1595034;,peetrobo,https://support.mozilla.org/questions/1419906
1419909,2023-08-01 09:24:59 -0700,2023-08-08 19:46:09 -0700,Cuenta de Mozilla Thunderbird perdida,"<p>Buenas tardes,  </p><p>Soy usuario de Mozilla Thundebird desde hace muchos años y he tenido la mala suerte de estropearse el ordenador en el que se encontraba descargado el programa. Desconozco la existencia de copias de seguridad y resulta imposible acceder al aparato, dado que está completamente inoperativo. Quisiera saber si es posible recuperar los contactos y todos los emails, etc. La cuenta es libros@akzent<a href=""http://-palma.com"" rel=""nofollow"">-palma.com</a>.  </p><p>Un saludo. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,es,1594509;1594579;1594632;1594721;1595951;1596380;,luca241202,https://support.mozilla.org/questions/1419909
1419910,2023-08-01 09:28:58 -0700,2023-08-01 10:03:14 -0700,Backing up 50GB of IMAP e-mail vault in local folders,"<p>I have to back-up an old e-mail account of 12 years because the account will cease to exist. It contains sensitive business information that i need to access. It contains about 150K messages with a file size of 40GB. </p><p>I want to back-up this in several ways - but also in the Thunderbird client so that i can browse through the e-mails for reference. I tried to copy the vault within the client to local folders but then the client becomes unresponsive straight away. </p><p>I finally managed to do the back-up by coping the mail files and folder structure to my local folders on my hard disk. The only strange thing is that with the EXACT same files on my file system, thunderbird only sees 110K message in the same message vault. I'm missing 40K of messages, that's quite a lot&nbsp;;-) </p><p>I'm working on MacOS. I attached some screenshots. </p><p><br> What am i doing wrong? How do i get the similar or close to similar count? </p><p>I tried like: </p> <ul><li> Restarting Thunderbird </li><li> Re-copying the files </li><li> Generating the .MSF </li><li> Building up a whole new IMAP file </li></ul> <p>I'm kinda out of ideas... </p>",other;,thunderbird,other,en-US,1594320;1594325;1594327;,v.schot,https://support.mozilla.org/questions/1419910
1419911,2023-08-01 09:33:16 -0700,2023-08-01 13:58:51 -0700,Thunderbird,<p>All of my email folders and emails have suddenly disappeared. Help! </p>,other;,thunderbird,other,en-US,1594324;,Jimmyfh,https://support.mozilla.org/questions/1419911
1419913,2023-08-01 09:39:25 -0700,2023-08-10 08:21:36 -0700,Same email showing up in three folders using IMAP. How to STOP IT?,"<p>I have always used POP3 with TB because I hate how it displays IMAP.  It displays a single email in three different folders.  And deleting the one in my inbox doe snot clear the ones in the other folders either, until I actually click on each of those folders and wait a couple of seconds.  This makes managing my email three times as much work. I heard somewhere that there is a way to stop this in TB, but cannot find instructions on how to do so. </p><p>Any help is appreciated. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1594323;1596354;1596445;1596694;,Johnhoward28,https://support.mozilla.org/questions/1419913
1419915,2023-08-01 10:01:04 -0700,2023-08-01 12:15:00 -0700,Email Search failure,"<p>Email searches constantly produce the following message:   ""No messages match your search "" </p><p>Can't search by name, subject or words contained in messages.  Only produces results for email address searches and then that isn't always consistent.  </p><p>In the screenshot below, an email came in from a client (""Henderson M***""). If I don't know the email address (which most times I don't), I can only search by name. I used to be able to do this. But when I typed in the client's first name, not only did Thunderbird not produce any result options, when I hit enter, this is the result that I always get.  (attached) </p><p>This has been an issue for a while now.  Any plans to fix? </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1594355;,stoneworx007,https://support.mozilla.org/questions/1419915
1419918,2023-08-01 11:11:33 -0700,2023-08-02 01:01:41 -0700,How do I remove displayed message icons on my screen???,<p>How do I remove Message icons displayed on my screen??? </p>,other;,thunderbird,other,en-US,1594476;,Richter,https://support.mozilla.org/questions/1419918
1419920,2023-08-01 11:22:08 -0700,2023-08-01 11:22:08 -0700,Enviar Todo,<p>Es posible enviar todos los mensajes en cola de una sola vez sin la necesidad de presionar CTRL+ENTER en cada mensaje? A veces tengo tandas de 20 o 25 mensajes/solapas abiertas para enviar y tengo que presionar CTRL+ENTER en cada mensaje. Si tengo 10 tandas de 20 o 25 mensajes se hace muy largo. Un botón/complemento para ENVIAR TODO de una sola vez (como en Outlook) existe? </p>,customize;,thunderbird,customize-controls-options-and-add-ons,es,,pnavarrocba,https://support.mozilla.org/questions/1419920
1419922,2023-08-01 11:26:36 -0700,2023-08-01 11:57:06 -0700,Thunderbirdc version 115.0.1. Lost capability  to download individual account e-mail. Only capable to download all accounts,<p>The new version of Thunderbird (115.0.1) does not have the option to select an individual accounts E-Mail. Previous versions had a down arrow next to the (GET MESSAGES) so you could download individual accounts  E-Mail. This version does not have this capability. I have been using Thunderbird for about 15 years. This option was always there. Please put it back. </p>,other;,thunderbird,other,en-US,1594352;,Barry11,https://support.mozilla.org/questions/1419922
1419924,2023-08-01 12:26:42 -0700,2023-08-03 09:03:42 -0700,need new email address to use with Thunderbird,"<p>We have used Thunderbird as an email HANDLER with our Windstream addresses. Now, we need two new addresses. The GMX site has a glitch. When I looked for other free email providers, Thunderbird popped up. I have always thought that Thunderbird was a handler only. I love the filing system. I want to keep using it. I am wondering why Thunderbird was presenting itself as an email provider and not just a handler. </p><p>Our local computer guy said to stay away from Yahoo and Hotmail, but that he knew nothing about others. We need something new to us we can start using with Thunderbird while saving our 17 GB of old messages saved in Thunderbird. Yes, I do run a backup occasionally. </p>",other;,thunderbird,other,en-US,1594361;1594398;1594745;1594751;1594773;1594776;,EastTenn,https://support.mozilla.org/questions/1419924
1419925,2023-08-01 12:29:12 -0700,2023-08-01 12:48:43 -0700,erase emails,<p>how to erase emails on Thunderbird </p>,other;,thunderbird,other,en-US,1594366;,bsarnold817,https://support.mozilla.org/questions/1419925
1419926,2023-08-01 12:35:26 -0700,2023-08-02 03:58:19 -0700,Many forwarded emails to one email - any way to open them at different times?,"<p>Hey! Question about thunderbird (but if it can be done on a different email app I'm with it) Inheriting an inbox which has thousands of emails being forwarded to one address Don't want to mark all as read at once, is there a way of adding each address to different boxes so I can open and deal with them one at a time? (and, so the ""email opened"" can ping as I go through them, not in one instant) Thanks! </p>",customize;needsinfo;,thunderbird,customize-controls-options-and-add-ons,en-US,1594360;1594364;1594504;,heymysteryman,https://support.mozilla.org/questions/1419926
1419928,2023-08-01 13:30:48 -0700,2023-08-07 15:33:46 -0700,"After migrating to the new version on windows 11 thunderbird freezes, with huge consumption of memory and processor resources","<p>I need some further assistance please. My new thunderbird installation does not want to function. The historical emails are quite large but archived annually.  </p><p>I find that after about 20 - 30 seconds, it freezes. I have tried all the options, safe mode, extensions removal, delete of .msf files, but nothing. Any pointer to where I should look please </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1594377;1594478;1595247;1595905;1596012;1596062;,wavdwesthuizen,https://support.mozilla.org/questions/1419928
1419933,2023-08-01 13:48:55 -0700,2023-08-05 18:04:17 -0700,Mail Addresses in Thunderbird,"<p>When an email composed and sent in Thunderbird addresses multiple recipients, does each recipient get an email with its email address in the To: field?  Do the other email addresses also get the addresses of the other recipients? </p>",other;,thunderbird,other,en-US,1594563;1595445;1595516;,rabbithutch1,https://support.mozilla.org/questions/1419933
1419937,2023-08-01 14:16:50 -0700,2023-08-02 01:00:44 -0700,Password change,"<p>I use Thunderbird to download my emails from a Spectrum webmail account. Due to a suspected hack, I wanted to change the login password for my webmail account. Having done that, I now need to update my Thunderbird information so that it can log into my Spectrum webmail. I can't find the procedure that lets me do that. </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1594475;,dcbruce,https://support.mozilla.org/questions/1419937
1419941,2023-08-01 14:56:28 -0700,2023-08-08 14:32:43 -0700,Moving select subfolders to a new thunderbird client on a new computer,"<p>Hi - I need to move two subfolders in my inbox to a new thunderbird setup on a new laptop.  I do not need to move all data/profile, only the two subfolders. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1595876;1596326;1596332;,mattbvt,https://support.mozilla.org/questions/1419941
1419943,2023-08-01 15:29:34 -0700,2023-08-02 00:58:59 -0700,Adding email account downloading all the emails,"<p>I just downloaded thunderbird onto my new computer for the first time and it is trying to i guess download all of the previous emails, the only problem is that it does it in stages so I have to keep closing the app and reopening. Is there an easier way to do this? </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1594474;,ajcole6508,https://support.mozilla.org/questions/1419943
1419945,2023-08-01 17:02:17 -0700,2023-08-02 06:03:44 -0700,Thunderbird does not delete save drafts after email is sent,<p>Why is it that Thunderbird 102.13 keeps the drafts around for messages that I have already sent? It is darn frustrating to have to go into my IMAP account and get rid of drafts that TB automatically saved for messages that I have sent hours or days ago. </p>,other;,thunderbird,other,en-US,1594507;1594522;,pcguy,https://support.mozilla.org/questions/1419945
1419946,2023-08-01 17:12:40 -0700,2023-08-03 19:21:49 -0700,I do not get my email in Thunderbird however I can send email.  This is my 3rd request  so please respond,<p>Can not get email thru thunderbird but can send emails. Can not figure out how to correct. </p>,other;,thunderbird,other,en-US,1594505;1594852;1594855;1594893;1594908;,opeyandct,https://support.mozilla.org/questions/1419946
1419949,2023-08-01 18:23:19 -0700,2023-08-03 20:27:58 -0700,"TB 115, Messages Stuck in Outbox, Folder Repairs Are Unusual","<p>Since at least this morning, TB 115.1.0 is putting outbound messages into my Outbox and not sending out.  I checked all the server settings, they are correct.  This is only happening in Thunderbird and I haven't changed any settings. </p><p>I have a ton of messages in this profile and the outbound messages I have stuck are a bit important.  Have I encountered a bug?   </p><p>I tried doing Repair on some of the mailbox folders (Inbox) and get some weird results.  One account is sticking several non-Spam messages in the Spam folder and won't allow me to take them out, and that's on a different account -- I have like three Gmail accounts configured. </p><p>Help!&nbsp;:) </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1594414;1594437;1594785;1594890;1594926;,forrie1,https://support.mozilla.org/questions/1419949
1419950,2023-08-01 18:36:42 -0700,2023-08-03 22:48:02 -0700,I can't connect my server to Thunderbird,"<p>Hello, </p><p>I have a server and trying running 'POSTFIX' mail server, and I want to connect 'Thunderbird mail' to it. </p><p>On the server side, the following ports are open: 143                        ALLOW       Anywhere     466                        ALLOW       Anywhere               Postfix                    ALLOW       Anywhere    </p><p>So I set Thunderbird mail to connect to these ports: </p><p>-Incoming: port 143 (screenshot 1) -Outgoing: port 465 (screenshot 2) </p><p>but the connection isn't successful, when I want to send mail this is the error shown: </p> <h6 id=""w_"">======================</h6> <p>Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) <a href=""http://bytsnbytes.com"" rel=""nofollow"">bytsnbytes.com</a> failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again. </p> <h6 id=""w__2"">======================</h6> <p>When I want to get messages, it tells me connection is refused. </p><p>what is the problem and how to fix it? -Regards </p><p>Website: <a href=""https://www.bytsnbytes.com"" rel=""nofollow"">https://www.bytsnbytes.com</a> </p>",other;,thunderbird,other,en-US,1594960;,mabaashar,https://support.mozilla.org/questions/1419950
1419956,2023-08-01 20:04:59 -0700,2023-08-03 15:16:55 -0700,Unable to print emails without them spanning multiple pages,"<p>When I go to print an email it ends up being over multiple pages. The first page will have the email header including who from, who to, date and subject, the next page has the body of the email with the 3rd being the sender details. This despite the body of the email only being a few lines long. If the email trail is a number of emails I end up with pages and pages to print.  </p><p>Would appreciate help as I don't feel like destroying multiple trees when I need a hard copy to go on file. </p><p>Thanks, and cheers. </p>",other;,thunderbird,other,en-US,1594577;1594638;1594640;1594642;1594645;1594646;1594825;1594867;,annesch1,https://support.mozilla.org/questions/1419956
1419958,2023-08-01 21:11:36 -0700,2023-08-04 03:41:20 -0700,copy cut paste icons are no longer visible. Also when I am writing it double spaces each line instead of single spacing.,"<p>how do I find my copy cut paste icons to use, and I want single spacing. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1594711;1594715;1594827;1595000;,gps471,https://support.mozilla.org/questions/1419958
1419963,2023-08-01 22:28:00 -0700,2023-08-03 22:39:00 -0700,Emails are not loading in their correct order in search results,"<p>See the attachment.  Emails are not displaying in their correct order having doing a search and opening the results as a list.  Emails loaded in conversation view via the ""conversation"" button load perfect.  Why is the list from the search results doing this? </p><p>It does it no matter what version I use, on my Office 365 account. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1594958;,gsrgtrdg4565653,https://support.mozilla.org/questions/1419963
1419966,2023-08-01 23:45:54 -0700,2023-08-03 22:17:35 -0700,"Tbird update lost password, so email unusable. Cannot renew password without email, cannot set up Firefox account, etc.","<p>Updating to T-bird 72.14.0 (on W7-64) made Dad's T-Bird password unusable. Cannot update password without email. Cannot verify Mozilla account without email. Cannot set up a second email account without email. Do not have mobile 'phone coverage. Posting this via my account, trying to fix Dad's box. </p><p>WHY does Mozilla not have a work-around for a lost email??? </p><p>Thanks, Bob L. </p>",desktop;download-and-install_1;,thunderbird,emails-thunderbird,en-US,1594541;1594947;,bobldesigns,https://support.mozilla.org/questions/1419966
1419968,2023-08-02 00:24:52 -0700,2023-08-02 00:40:09 -0700,Esiste Thunderbird per tablet Android?,"<p>Buongiorno, ho un tablet Samsung SM-T585: uso da molti anni Thunderbird sui miei pc desktop. </p><p>Esiste una versione per il mio tablet? </p><p>Grazie e buona giornata. Amedeo </p>",other;,thunderbird,other,it,1594472;,amedeo.lauritano,https://support.mozilla.org/questions/1419968
1419969,2023-08-02 00:27:48 -0700,2023-08-07 05:34:54 -0700,Thunderbird frequently does not shut the background process,"<p>Frequently, after closing Thunderbird by pressing the Red ""X"" in the top right corner, emails continue to load in the background.  The Thunderbird process is still active.  This does not happen all the time, but very annoying. Any ideas&nbsp;? Thunderbird 102.13.0 (64-bit) Windows 11 - Updated </p>",other;tb102;,thunderbird,other,en-US,1595875;1595947;,sabakb,https://support.mozilla.org/questions/1419969
1419971,2023-08-02 00:56:32 -0700,2023-08-06 04:05:57 -0700,Constant freezes after a few seconds while trying to fetch message,<p>Long time Thunderbird user. I really hope to be abled to solve this. My Thunderbird freezes after a few seconds while trying to fetch messages. </p><p>things I tried unsuccessfully: </p> <ul><li> delete the sql message index </li><li> create a new profiles with just one email adress of various mail providers </li><li> delete AppData\Roaming\Thunderbird and reinstall thunderbird </li></ul> <p>I am at the end of my wits here </p>,fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1594881;1595652;,Rocket647,https://support.mozilla.org/questions/1419971
1419973,2023-08-02 01:22:51 -0700,2023-08-02 17:53:25 -0700,La carpetas IMAP no se sincronizan hasta que no entro,"<p>Uso un correo electrónico de ionos por IMAP, en el servidor tengo un reglas que me mueve ciertos mensajes de correo electrónico a ciertas carpetas, para no saturar mi bandeja de entrada, aunque le de a ""recibir"" o pase el tiempo de 30 minutos que tiene asignado, no me muestra el número que indica que hay mensaje sin leer ""parece que tampoco los sincroniza"", es al entrar en la carpeta que se descargan y lo muestra. </p><p>¿Se puede cambiar el comportamiento?  Es decir cuando se haga recibir o pase el tiempo, verifique todas las carpetas IMAP y las sincronice.  </p><p>P.D. Acabo de activar lo que ""RESALTE"" en la imagen y parece que es el funcionamiento que quería, lo pongo en imagen. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,es,1594631;,milorcete,https://support.mozilla.org/questions/1419973
1419975,2023-08-02 01:24:44 -0700,2023-08-09 00:15:19 -0700,Bug: Spaces toolbar keeps reappearing (TB 115.1.0 for macOS),"<p>Hello, </p><p>I am using Thunderbird 115.0.1 (64 bit) on a device with macOS 13.4.1. (EDIT: The issue also persists with version 115.1.0.) </p><p>I have disabled the spaces toolbar. When I close the Thunderbird window, but let the app run in the background, the spaces toolbar reappears when I re-open the window. Not every time, but at least twice a day. I can't seem to recognize a pattern when that happens. </p><p>The bug has existed since the release of Thunderbird 115. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1594885;1594888;1595697;1596153;1596405;,AlmaCookies,https://support.mozilla.org/questions/1419975
1419986,2023-08-02 03:59:00 -0700,2023-08-03 03:26:09 -0700,TB Menu button too close to window controls,"<p>I don't mind the new look Thunderbird (115.5.0), except that I keep clicking the menu button when I intend to minimise the window, especially on a tablet.   It's too close to ""Minimise window"".  The thread at <a href=""https://support.mozilla.org/en-US/questions/1418752"" rel=""nofollow"">https://support.mozilla.org/en-US/questions/1418752</a> helped me to put the main window menu bar at the top, where it traditionally is and where I prefer it, but the window controls moved with the button bar so the problem remains!  How can I restore the window controls to their proper place in the top right-hand corner, while keeping the main window menu bar at the top, please? </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1594718;,robert373,https://support.mozilla.org/questions/1419986
1419991,2023-08-02 05:26:52 -0700,2023-08-02 05:26:52 -0700,thunderbird error message,<p>Meu Thunderbird passou a apresentar uma mensagem de erro toda vez que eu o coloco em execução. Isto vem acontecendo há cerca de um mès e não sei a razão.  Segue printscreen dessa mensagem. Já fiz as configurações para que o Thunderbird seja o aplicativo padrão dos sufixos de email e o erro persiste. Alguém pode me ajudar? </p>,other;,thunderbird,other,pt-BR,,EduardoSa,https://support.mozilla.org/questions/1419991
1419993,2023-08-02 05:46:30 -0700,2023-08-02 10:32:30 -0700,Thunderbird Attach File(s) window has Preview Pane,"<p>When I open a Write window, type in the text, and click the Attach button, the Attach File(s) window that opens has a Preview Pane, whereas my Windows File Explorer windows do not have that pane. How do I get rid of the Preview Pane in the Attach File)s) window? Thanks. </p>",other;,thunderbird,other,en-US,1594571;,groucho3,https://support.mozilla.org/questions/1419993
1419995,2023-08-02 06:00:48 -0700,2023-08-07 02:12:13 -0700,navigating with Tab key and Shift-Tab between folder and message list,"<p>Why can't I no longer use Tab and Shift-Tab for navigating between folders and message list, instead getting this extraneous/unnecessary clutter of other controls in between? (I'm blind, I use the NVDA screenreader and rely on keyboard navigation instead of the mouse, and F6 and Shift-F6 is also not nearly as efficient either!) This is a backward step with this update, and I can't find any option (for all the supposed customisation) to get rid of these other controls - Spaces menu, Search box or get it out of the way at least! </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1595874;1595917;,vivienpalcic,https://support.mozilla.org/questions/1419995
1419997,2023-08-02 06:11:22 -0700,2023-08-06 21:41:14 -0700,My emails inserts an email in the sender location and I cannot send any emails anymore because of that.  I cannot find anywhere to correct that problem. HELP,"<p>My emails inserts an email in the sender location and I cannot send any emails anymore because of that.  I cannot find anywhere to correct that problem. HELP  I am not the sender in the sender box.  It should be me, AMERTEL@PIPELINE.COM </p>",other;,thunderbird,other,en-US,1595873;,amertel,https://support.mozilla.org/questions/1419997
1420002,2023-08-02 06:56:33 -0700,2023-08-05 07:56:03 -0700,can receive but can not send email,<p>been trying several things to fix my outgoing email.  Image below is my latest message received.  Spectrum insist it is a problem with thunderbird in that I can send myself a test message via Windows Mail running windows 11. Can also send myself a test message via the spectrum site.   HELP </p>,download-and-install_1;,thunderbird,download-install-and-migration,en-US,1595175;1595221;1595231;,tdonahue1,https://support.mozilla.org/questions/1420002
1420003,2023-08-02 07:07:59 -0700,2023-08-02 10:23:43 -0700,Export/Import Message filters / Thunderbird 102,"<p>I have 2 Thunderbird intallations and I want to keep the folder content synchronized, or at least export . The first option I thought of was export messages filters to import them in the other installation, so folders wil be filled in the same way. But ... I only see possibility of exporting the whole profile. (8Gb) In the profile I can't find files that are related to this issue. Is there anything for message filters, like the way you can ex/import mailadresses? And if not, how can I proceed best? </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1594568;,thomas.kuipers,https://support.mozilla.org/questions/1420003
1420008,2023-08-02 07:48:22 -0700,2023-08-11 20:44:41 -0700,"When I enter a image in my eMail signature, Thunderbird forgets the path and only keeps the filename, making the image disappear.","<p>I had to leave Thunderbird because every time I try and create a customized signature, as much as Thunderbird excels in that area, the image storage drops the filename's path every time.   </p><p>Example:   </p><p>image loaded:   <a href=""http://rich.allcorn.us/files/headshot.png"" rel=""nofollow"">http://rich.allcorn.us/files/headshot.png</a> </p><p>when I go back to it: headshot.jpg </p><p><br> It forgets the path, so the file doesn't show up in the eMail.  I purposefully put it ""on the web"" so it could be accessed from anywhere!   </p><p>When is Thunderbird going to fix this so I can leave Apple's mail program and go back to Thunderbird? </p><p>-rich-  Rich Allcorn  eMail:   rich@allcorn.us  website:  <a href=""http://rich.allcorn.us"" rel=""nofollow"">http://rich.allcorn.us</a> </p>",other;needsinfo;signature;macos;tb115;probablynotathunderbirdproblem;,thunderbird,other,en-US,1594546;1594549;1594566;1594567;1595105;1595130;1595133;1595185;1596815;1597071;,rich92,https://support.mozilla.org/questions/1420008
1420012,2023-08-02 08:12:27 -0700,2023-08-06 21:40:20 -0700,"After few day the installation, thunderbird was like offline.","<p>After few day the installation, thunderbird was like offline. I cant send or receive email at all, like servers settings has bad configuration, but i didnt change it and before it work perfectly. </p><p>I use NordVPN but i try to turn off it and it still doesnt work. </p><p>I use also Kaspesky antivirus, i try to disable firewall, internet protection, mail protection but all still the same. </p><p>I dont undestand the problem because i didnt change nothing, no program added or others. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1595872;,MagoLione,https://support.mozilla.org/questions/1420012
1420013,2023-08-02 08:17:45 -0700,2023-08-07 03:02:57 -0700,Sort Trash folder by date/time deleted?,"<p>I find I cannot sort ""Trash"" Folder by time/date deleted.     </p><p>I can display both ""Received"" and ""Date"" columns, but they show identical data. </p><p>Version 102.14.0 64 bit </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1594550;1595871;1595926;,joea-too,https://support.mozilla.org/questions/1420013
1420014,2023-08-02 08:28:53 -0700,2023-08-03 07:33:57 -0700,i need to use thunderbird for emails,<p>I need to use thunderbird for emails can you please do it  Best Regards Fahad Almadi </p>,other;,thunderbird,other,en-US,1594748;,124,https://support.mozilla.org/questions/1420014
1420015,2023-08-02 08:30:49 -0700,2023-08-03 16:49:46 -0700,"Stop fast reverse scrolling of emails, when clicked on","<p>Unopened emails, when clicked on rapidly scroll up in reverse, and can`t be found. How to solve this problem. This has been going on for several months. Seriously considering dropping TB. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1594886;,vrister,https://support.mozilla.org/questions/1420015
1420016,2023-08-02 08:37:54 -0700,2023-08-03 22:21:53 -0700,Custom subfolders (nested folders) are not shown correctly,"<p>Hello, </p><p>in my imap mailbox i created a custom folder and subfolders within. I can view them via 2 different web interfaces provided by mail server and also via outlook2016, but not in thunderbird. It shows top level subfolder and nothing else. Hierarcy looks like this: CustomFolder-&gt;SubFolder1-&gt;SubFolder2-&gt;SubFolder3(folder_a,folder_b,folder_c, etc) Here is how it looks like in webmail <a href=""https://skr.sh/sL73DxwjwNd?a"" rel=""nofollow"">https://skr.sh/sL73DxwjwNd?a</a> And here how it is in thunderbird <a href=""https://skr.sh/sL7ypfBjJzV?a"" rel=""nofollow"">https://skr.sh/sL7ypfBjJzV?a</a> Shown only SubFolder3-&gt;folder_a, others are not listed. </p><p>Tried playing with subscription, ""show only subscribed folders"" option - nothing. Maybe there is some tweakable limit for nested folders, or setting of which i don't know? My version of app is 102.14.0 64bit </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1594949;,host3,https://support.mozilla.org/questions/1420016
1420018,2023-08-02 08:43:57 -0700,2023-08-02 10:55:58 -0700,Fault 5.7.1,"<p>Unable to send emails on thunderbird/bigpond. Message:""...server sent incorrect greeting:5.7.1 connection refused. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1594573;1594578;,John.haitzler,https://support.mozilla.org/questions/1420018
1420019,2023-08-02 09:09:56 -0700,2023-08-03 08:30:28 -0700,"Thunderbird reinstall, corrupted profile","<p>Thunderbird user on Win11. I configured it to have profiles and data on D: as opposed to the default locations. My profile subsequently became corrupted and is unrecoverable. I believe my data is still good (mostly POP3 emails downloaded from the server). I have reinstalled the newest version of TB, and want to make sure I can specify locations BEFORE it starts downloading new mail. I have tried denying TB access to the Internet, but then it won't let me create a profile. Is there a way I can create a profile and have it NOT immediately connect to download mail, so that I can then manually change locations before it does that? If not, I presumably will have to deal with some sort of a ""merge"" problem where I'll have legacy data on D: and newer data in the default locations on C:. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1594572;1594621;1594724;1594756;1594759;1594762;,drbeach4,https://support.mozilla.org/questions/1420019
1420021,2023-08-02 09:22:03 -0700,2023-08-10 16:44:49 -0700,How can I add multiple email account automatically,"<p>Hello,  </p><p>I do have multiple email account from different providers.  How can I add multiples accounts automatically, can I use a .txt file with email/password for example&nbsp;? </p><p>Is there an extension doing that&nbsp;?  </p><p>Thank you </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1594569;1595218;1595225;1595277;1596751;1596778;,neil922,https://support.mozilla.org/questions/1420021
1420022,2023-08-02 09:25:05 -0700,2023-08-04 11:57:51 -0700,The added email is not kept in the list,"<p>Hello Support Team, </p><p>When I add an email, it is added correctly. It displays well with the other emails. I can access all the features of this email. I quit Thunderbird normally after I've done what I have to do. </p><p>But when I log in again next time, I can't find the email I've just added! It disappears from the list. </p><p>I re-enter it a second time, but it's the same problem. It disappears again. </p><p>How can I solve this problem? Is there a limit to the number of emails I can add? </p><p>Thank you, </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1594564;1594565;1595068;,simon.gartland,https://support.mozilla.org/questions/1420022
1420023,2023-08-02 10:00:11 -0700,2023-08-03 09:37:28 -0700,"MOVING my THUNDERBIRD e-mails, profile files, etc. to WIN 10 from WIN 7 HOME","<p>Hello, </p><pre> Over the past several months I've made several attempts to move my T-BIRD files from this WIN 7 HOME PC to my WIN 10 HOME PC.  I've received several suggestions; none have been effective.  In my most recent effort, I scanned each folder, deleting e-mails of no present or future use to make the files smaller.  I used the EXPORT function on this copy of T-BIRD, transferred the PROFILES folder to an 8GB thumb drive.  The exporting seemed to work OK, since checking the thumb drive, it should a valid folder w/ several files.  I brought this drive to the WIN 10 PC, opened T-BIRD, selected the IMPORT function, followed all the prompts </pre> <p>properly.  When I pressed the box for Import, I consistently get error message.  This IS very frustrating since I'm very concerned that one day soon this WIN 7 PC will no longer boot; it's close to 10 years old now. Plus, I'm tired of getting the all-too-frequent message, ""Not Responding"" when I'm in both T-BRD and FIREFOX. </p><pre> I can't believe for one millisecond that of all the WIN 7 users, who ported over to a newer Windows, using THUNDERBIRD that I'm the ONLY one who is having this difficulty. This is statistically IMPROBABLE! </pre> <p>Thank you. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1594570;1594574;1594581;1594770;1594772;1594777;1594780;1594781;,KARL_TAUSCHEN,https://support.mozilla.org/questions/1420023
1420028,2023-08-02 11:13:09 -0700,2023-08-02 13:57:54 -0700,Thunderbird selected messages,"<p>When I select a group of messages from my inbox, is there a way to see how many messages were selected?  I believe that it used to be shown in the status bar, but now it doesn't show anywhere. </p>",other;,thunderbird,other,en-US,1594589;,wrightones.l,https://support.mozilla.org/questions/1420028
1420035,2023-08-02 12:29:21 -0700,2023-08-03 04:14:05 -0700,How to addd texte before a table at the start of a message,"<p>Hi, </p><p>I'm pretty sure there is an easy way to do this that I'm not seeing... </p><p>I started writing a message with a table at the start. Now, I need to push the table lower down, but I don't see how to do it. I was hoping to be able to view the HTML and insert a paragraph tag but no dice. </p><p>How do I add text before a table that's at the beginning of my message? </p><p>Thanks, </p><p>L </p>",other;,thunderbird,other,en-US,1594586;1594588;1594723;,laurent11,https://support.mozilla.org/questions/1420035
1420039,2023-08-02 13:28:58 -0700,2023-08-04 09:52:54 -0700,Trouble Transitioning Thunderbird to New Computer,"<p>Unable to transition Thunderbird from y old Windows 7 computer to new Windows 11 Home computer.  Have tried suggested copy of Profile folder methods (found in Youtube &amp; support site), but stored Emails and folders do not come across to the new computer.  In most cases duplicate account names are created in the new computer.  In one of those accounts would contain the last downloaded Emails in the old computer's InBox. </p><p>Hopefully there is a way to transfer all old Emails.  Let me know what information is needed to diagnose this problem. </p><p>Ben Guzman [edited] @earthlink.net </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1594722;1595051;,ben_guzman,https://support.mozilla.org/questions/1420039
1420040,2023-08-02 13:32:56 -0700,2023-08-03 07:34:46 -0700,Downloading and saving email,"<p>Suddenly, Thunderbird says that it cannot download and save emails.  I just try to fix it by upgrading to the most recent version, but no joy. I am baffled. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1594749;,williamasmith,https://support.mozilla.org/questions/1420040
1420042,2023-08-02 14:18:38 -0700,2023-08-03 07:36:49 -0700,Emails didn't come to me,"<p>Good evening, </p><pre>I have problem with my email. I didn't get email and I get some notification.  </pre> <p>I'm waiting for your help. </p><p>Best regards, Fady </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1594750;,tatomirbekhitpatrycja,https://support.mozilla.org/questions/1420042
1420047,2023-08-02 15:17:09 -0700,2023-08-03 22:21:05 -0700,"Well, I have had enough!","<p>Its bad enough the latest version hides my return email and I have to search for it. Now I just had to resign up for all my emails! If its not bad enough to have all my email passwords lost, how about when you try to valid it with a return address? TBird is locked up waiting for the email vendor to finish restoring my account and will not retrieve my access codes from another. I had to log on to every different site to get my codes! I am officially looking for a new client to handle my email. I had you for many years, but you blew it! I notice you are offering new service, but I don't need fancy calendars, I simply need a client that will reliably send and receive my email. Besides, if you are spending your time on new features, I assume you are not fixing the important issues, like this, that you caused, by trying to add on more features, like dumping my return email where I can't find it. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1594948;,Redenegue,https://support.mozilla.org/questions/1420047
1420053,2023-08-02 15:55:30 -0700,2023-08-03 08:28:39 -0700,Migrating from 102 to 115; is there an approximate timeframe?,"<p>I see that 115 is the current development thread, and since I'm on 102.14.0 (64 bit), I'm wondering if there is an approximate timeframe for migration to the new version? I guess I'm not in a big hurry, but there is an uncomfortable ""gap"" between 102 and 115. </p><p>Regards, bp </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1594746;1594760;,bpglueguy-mozff,https://support.mozilla.org/questions/1420053
1420058,2023-08-02 17:25:26 -0700,2023-08-07 16:19:18 -0700,Thunderbird stopped synching since update last night,"<p>Hello, </p><p>I am currently volunteering with a vacation resort and have been tasked with figuring out why thunderbird has stopped receiving emails on the company laptop since last night, whereas the main desktop is working fine. I am not a technical wizz by any means, but have deduced what I think might be the route cause. However I am not sure how to remedy it exactly. Its on Windows 11 22H2, if that helps. </p><p>Here is the situation as I understand it: </p><p>1. Until yesterday both of the apps on the laptop and desktop machines were running version 102.13.0 and working fine. </p><p>2. Last night, the laptop auto upgraded to 102.14.0, this did not happen on the desktop which remains on 102.13.0. Since then, no emails are being received into the laptop, and when I send a test email it goes through but gives me the pop up: </p><p>""Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors."" </p><p>The tests are not in the sent folder as a result. </p><pre>3. To be safe, I have switched off auto updates on the desktop machine to avoid the same thing happening there. </pre> <p>4. I have checked network/firewall settings to the best of my abilities, and the app is allowed on there. </p><p>5. I have checked the Server Settings and everything is as should be. I played with the SMTP and IMAP server settings switching between SSL/TLS and STARTTLS (and back again), to no avail. </p><p>6. I looked for an even later version to see if maybe that would work, and found 115.1.0. So I updated again but still in issue persists. </p><p>7. My next step would be to try and revert it back to 102.13.0. However I am uncomfortable with the thought of uninstalling the app altogether and redownloading the old version. I am also unsure how to do this/where to find that old download. </p><p><br> Help would be very much appreciated! </p><p>Luke </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1594950;1596070;,lukew100,https://support.mozilla.org/questions/1420058
1420060,2023-08-02 18:27:53 -0700,2023-08-08 09:37:14 -0700,"How can I change the ""Get messages"" icon to a larger button with text?","<p>I hate the new version of Thunderbird (115.1.0 on Windows 10).  I've been using Thunderbird for decades and always liked it until now. </p><p>1.  ""Get messages"" used to be prominent.  Now the only options other than ""Get Messages"" way up top above the standard Windows menu bar is a choice of whether to display a tiny icon below the menu bar to the left of a large button ""+ New Message.""  I want a large button the size of the New Message button with caption ""Get Messages."" </p><p>It doesn't make usage sense to me to make a large New Message button with a small icon to get messages.  I get new messages far more often than I write a new message. </p><p>Is this customizable? </p><p>Or can I move the top menu ""Get Messages--Write--Chat--etc."" below the menu ""File--Edit--View, etc.?"" </p><p>2.  I also don't like the new font family/face for the list of folders window and the ""Subject--Correspondents--Date"" window.  Is there a way I can change the font family/face?  The only options I see are to change the font size and the vertical spacing of the lines with the ""Density"" options. </p><p>3.  I also don't like the new icon in the Task Bar for Thunderbird.  I think it might be a fox curled up, but because it's so small it just looks like an imperfect blue circle with a white center--meaningless.  Can I change that back to the old one or something else? </p><p>These changes actually made me consider changing to Microsoft Outlook. </p><p>Thanks. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1594658;1595694;1595711;1595750;1595987;1596085;1596224;1596248;,MozThunderbirdUser,https://support.mozilla.org/questions/1420060
1420061,2023-08-02 19:11:49 -0700,2023-08-02 19:21:22 -0700,Question about Mozilla Foundation Security Advisory 2023-27,"<p>This one: <a href=""https://www.mozilla.org/en-US/security/advisories/mfsa2023-27/"" rel=""nofollow"">https://www.mozilla.org/en-US/security/advisories/mfsa2023-27/</a> claims that there is a security issue addressed in Thunderbird 115.0.1 </p><p>An installation running Thunderbird 102.14.0, claims that it is ""up to date"". </p><p>Does this mean that the aforementioned vulnerability only affects Thunderbird 115.0.0? </p><p>Or does it actually mean that Thunderbird 102.14.0 is affected, but that users should upgrade (rather than automatic-update) to 115.0.1? (i..e, the change will not be backported to 102)? </p><p><br> Thanks! </p><p>Regards,  Fernando </p>",other;,thunderbird,other,en-US,1594648;,fernando.gont,https://support.mozilla.org/questions/1420061
1420064,2023-08-02 20:16:17 -0700,2023-08-10 09:04:56 -0700,Write-Protecting an Email?,<p>Can an email be locked so it can't be deleted without unlocking it? </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1594945;1596389;1596509;1596696;,Toolworker,https://support.mozilla.org/questions/1420064
1420067,2023-08-02 20:36:33 -0700,2023-08-03 17:25:27 -0700,TB 112.30 on july 7 update lost myfolders,"<p>on July 7 the new update for TB 112.30 wrote over my version and became a new install,  I asked about solution and someone recommended reload TB..no help , I have been hoping for a new update to correct what ever clobbered my folders on 7/7.and blocked my access to email server - ATT now at ver 115, still no folders. realized today 8/2 I needed a secure Key for ATT email - got that and at least was able to connect and download email .  any idea how I can restore the version before july 7&nbsp;? </p>",other;,thunderbird,other,en-US,1594898;,Tommac207,https://support.mozilla.org/questions/1420067
1420070,2023-08-02 20:48:59 -0700,2023-08-07 22:28:13 -0700,Thunderbird Nightmare: Entire Contents of Files/Folders with Saved Gmails VANISH in a Second When Clicked On,"<p>I have lost all of my saved Gmails in Thunderbird in each of my 3 accounts but my AOL emails are fine. The saved Gmails are organized into files/folders.  The minute I click on one message in a folder, the entire contents of all the emails completely get deleted. They are not in trash and are removed from my ALL EMAILS file, as well.  They are totally gone:  all of my business emails for 3 different Gmail accounts on Thunderbird and have been deleted from Gmail. Why has this happened? Can I fix this? </p>",other;,thunderbird,other,en-US,1594946;1595132;1596155;,melissadoff,https://support.mozilla.org/questions/1420070
1420076,2023-08-03 00:03:11 -0700,2023-08-03 00:41:05 -0700,Lost emails from Folder and Thunderbird when trying to backup onto my computer from Thunderbird,"<p>I was trying to backup emails from my email a/c onto my computer through Thunderbird.  After SELECTING the emails, and hopefuly CHOOSING the appropriate destination, I hit SAVE - and now the emails have disappeared altogether from Thunderbird and my email folder. Where have they gone to? and how do I get them back?  How can I not make the same mistake again!! </p>",desktop;customize;windows-10;,thunderbird,emails-thunderbird,en-US,1594702;,Stenos,https://support.mozilla.org/questions/1420076
1420077,2023-08-03 00:10:12 -0700,2023-08-03 13:15:33 -0700,Cannot migrate my sent eails,"<p>Hi, I have migrated my premium mailbox from Heart Internet - but the sent items have not done so. I have used the correct settings, the inbox, spam, draft and deleted boxes have migrated to TB Can you help? </p><p>Ed </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1594843;,ed42,https://support.mozilla.org/questions/1420077
1420081,2023-08-03 00:59:40 -0700,2023-08-03 02:31:37 -0700,"mail - změna pořadí štítků, číslování","<p>Dobrý den, je možné si při vytvoření štítků přiřadit číslo, případně měnit pořadí. Přestože štítky (opakovaně) vytvářím postupně, jejich číslování postupné není a v závěru jsou zpřeházené. Pro přiřazování štítků používám numerickou klávesnici a hodilo by se mi číslování přiřadit dle priority zprávy. Zároveň potřebuji nastavit na 2 počítačích stejné štítkování tak aby se mezi sebou pošta dle štítků synchronizovala Lze vytvořit i více než 9 štítků, případně používat pro přiřazení i jiný symbol než číslo? Předem moc děkuji Jana Burešová </p>",customize;,thunderbird,customize-controls-options-and-add-ons,cs,1594713;,j.buresova,https://support.mozilla.org/questions/1420081
1420082,2023-08-03 01:12:21 -0700,2023-08-05 03:44:59 -0700,.docx attachments won't open in Thunderbird 115.1.0 (64 bit)/Windows 11,"<p>.docx attachments won't open in Thunderbird 115.1.0 (64 bit)/Windows 11: left clicking on attachment does nothing; right clicking produces Open/Save As/Detach/Delete options, but clicking Open does nothing. Relevant 'Files &amp; Attachments' Settings as shown in attached screenshots. </p>",other;,thunderbird,other,en-US,1594939;1594975;1594983;1595066;1595074;1595103;1595107;1595195;1595197;,chris571,https://support.mozilla.org/questions/1420082
1420083,2023-08-03 01:31:08 -0700,2023-08-04 01:12:50 -0700,authenticated but not connected Thunderbird Microsoft IMAP OAUTH2,<p>Unable to access email on Microsoft Outlook using IMAP OAUTH2 Thunderbird error message authenticated but not connected Windows 10 Dell PC I have read the posts and have - disabled IPv6 DNS - enabled third party cookies - fired up  Firefox to access a Microsoft Webmail account so the connectivity is there to at least some part of the Microsoft domain - deleted the password so that Thunderbird brings up the Microsoft prompt for a password which I enter I have tried with and without concurrent web access to a different Microsoft Outlook using Firefox which functions </p>,fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1594830;1594980;,daedulus,https://support.mozilla.org/questions/1420083
1420084,2023-08-03 02:02:57 -0700,2023-08-04 05:06:06 -0700,Freezing after updating to version 115.,"<p>Hi,  </p><p>Thunderbird freezes and after 20-30 seconds and after a few minutes I receive the  ""Thunderbird not responding"" message and I have to close. I have made update form 102.13 to 115 and I have also tied with 115.1 and problem persist. </p><p>I have a large imap profile with multiple sub-folder structure and I have an archive on local PC using ""Local Folders"", this archive also with multiple sub-folder structure. </p><p>I rebuilt the profile from scratch and reinstalled the application countless times, without success. </p><p>The only way I managed to make it functional was to give up part of the local archive, the part containing the largest and most complex folders. </p><p>I have tried also to move without .msf files, to restore them when opening the application. </p><p>Has anyone encountered this problem? Do you have any idea how it can be solved? </p><p>Thanks, Vali </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1594828;1595013;,vali.stanescu,https://support.mozilla.org/questions/1420084
1420088,2023-08-03 03:46:46 -0700,2023-08-04 00:39:29 -0700,Improve the filters,"<p>Hello all, I'm trying to use the filters and I think they could use a major upgrade because it is a real pain in the butt to use them. For example why can't i add a sender to a filter by right clicking on the mail and then in the menus the option would be there&nbsp;? I have a ""shopping"" folder and when i get a notification from amazon or whomever it would be great to right clic this email and add the adress (or subject or whatever) to the ""shopping"" filter which moves the mail to the ""shopping"" folder, no&nbsp;? On the other hand sometimes messages are filtered to a folder (which is what I usually do) without me knowing or asking for it. Is there a better and easier way to make it work&nbsp;? thanks for the help </p>",other;,thunderbird,other,en-US,1594826;1594973;,jchuillier,https://support.mozilla.org/questions/1420088
1420089,2023-08-03 04:00:35 -0700,2023-08-05 22:02:15 -0700,Calendar invites don't sent,"<p>Hi, I use new version 115.1.0. When creating calendar event and adding attendees, they don't get the invite and I don't see the message that sent in sent items folder. Please assist </p>",calendar;,thunderbird,calendar,en-US,1595612;,levk1,https://support.mozilla.org/questions/1420089
1420091,2023-08-03 04:40:22 -0700,2023-08-06 04:56:09 -0700,Super Nova 115.1.0 (64-bit) printing issue,"<p>Hi </p><p>I have recently updated to Supernova 115.1.0 (64-bit) but when I try to print, the first page only contains the headers and message subject.     </p><p>The body of the email only appears on page 2.    </p><p>I have tried changing the scale but this has no effect.     </p><p>Is this a known bug? </p><p><br> Thanks </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1594729;1594824;1594884;1594990;1595660;,Pthrowaway3145464,https://support.mozilla.org/questions/1420091
1420093,2023-08-03 04:55:16 -0700,2023-08-03 04:55:16 -0700,Configurar modo respuesta vacaciones correo Thunderbird en aplicacion mail de iphone,"<p>Hola  </p><p>Uso Mozilla Thunderbird y me gustaría saber si es posible configurar el modo respuesta automática de una cuenta de Thunderbird, a través de la aplicación mail que contienen los telefonos iphone.  </p><p>Ya que tengo entendido que Thunderbird no tiene la opción de respuesta automática  </p><p>Muchas gracias a quién pueda ayudarme!! </p>",other;,thunderbird,other,es,,formacion,https://support.mozilla.org/questions/1420093
1420096,2023-08-03 05:17:57 -0700,2023-08-05 23:20:31 -0700,Writing Hebrew and Arabic on Thunderbird,"<p>Hello,  My pc crashed and I had to d/l Thunderbird on a laptop. I d/l Bidi Mail, so as to be able to write from right to left. I got the surprising message that this is not compatible with version 115.1.0.  </p><p>What other option can be used so one can compose mails in Hebrew and Arabic on Thunderbird? Can I d/l an older version where I can install this very important add on?  Thank you for your advice ~ Dorith </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1594937;1594961;1595615;1595622;,dorith.carmeli,https://support.mozilla.org/questions/1420096
1420098,2023-08-03 05:57:14 -0700,2023-08-03 08:02:05 -0700,Address Book,"<p>Hello, </p><p>So I imported my contact list from Google, however, when I go to write an email it doesn't find my contact. They clearly reside in my address book so why can't I access my contacts when writing an email. Very frustrating. I invoke the side panel for my contacts when writing a message but it remains blank. What am I doing wrong&nbsp;? </p><p>Thanks, Bruce </p>",other;,thunderbird,other,en-US,1594737;1594753;,bruce.reimel,https://support.mozilla.org/questions/1420098
1420100,2023-08-03 06:15:22 -0700,2023-08-04 02:21:07 -0700,Increasing font size of folder names and email lists,<p>I'm using TB 102.14 on a Macbook (OS Ventura 13.4.1).  How do I increase the size of the font that is used to display the folder names and the list of emails in those folders.  I am *not* looking to increase the size of the font in emails that I am writing or receiving.  See screenshot attached.  </p><p>I have tried increasing the font size on the Mac display but it seems to have no effect on this part of TB. </p><p>Thanks in advance for your help. </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1594823;1594988;,queenmab100,https://support.mozilla.org/questions/1420100
1420102,2023-08-03 06:24:22 -0700,2023-08-04 00:58:56 -0700,Thunderbird can't repoen tabbed attachments after restart,"<p>Hi community, Before 115, I use to keep few mail attachments opened on tabs. When I restart TB, they're still there. But, since, I have the following message: </p> <ul><li> on the tab name: ""Problem loading page"" </li><li> inside the tab: ""The address wasn’t understood </li></ul> <p>One of the following (imap) is not a registered protocol or is not allowed in this context. </p><pre>   You might need to install other software to open this address."" </pre> <p>Clicking on the ""Try again"" button doesn't help. </p><p>Any help will be highly appreciated. Cheers </p><p>PS&nbsp;: The tab address looks like this: imap://tototiti@imap.free.fr:993/fetch%3EUID%3E/INBOX%3E148637?part=1.2&amp;filename=BBYUJ5%7E20230803_095412_538.pdf&amp;type=application/pdf </p>",fix-problems;tb115;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1594892;1594976;,ffos,https://support.mozilla.org/questions/1420102
1420110,2023-08-03 08:04:15 -0700,2023-08-06 09:33:25 -0700,not receiving emails for some customers but did before,"<p>Hi, I was receiving email from one customer now I do not receive from the customer any more? also some attachments are not coming through on one customer Thanks Frank </p>",other;,thunderbird,other,en-US,1595611;1595709;,huntercompressedairinc,https://support.mozilla.org/questions/1420110
1420111,2023-08-03 08:04:27 -0700,2023-08-04 19:41:15 -0700,Why does Outlook import repeatedly stop at 33% and not offer calendar? (Windows 10 and Outlook 2013),<p>Why does installation repeatedly stop at 33% and not offer calendar? (Windows 10 and Outlook 2013) </p>,download-and-install_1;,thunderbird,download-install-and-migration,en-US,1594887;1594968;1594978;1594984;1595108;,pauljmartin,https://support.mozilla.org/questions/1420111
1420113,2023-08-03 08:15:47 -0700,2023-08-04 07:21:57 -0700,To find the LOCATION  of an email message WITHIN THE APP ---- - WHAT FOLDER IS IT STORED IN,<p>Firefox Bookmarks  or Thunderbird messages folders&nbsp;:  I'm trying to find out which folder I stored this bookmark or message in.  I do a search and if I'm lucky I find a list of possible items.  But the LOCATION option refers to something different from in which folder it can be found.  Is there a way to find this&nbsp;?  </p><p>To find the LOCATION  of an email message WITHIN THE APP ---- - WHAT FOLDER IS IT STORED IN </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1594786;1595023;1595027;,offbohan,https://support.mozilla.org/questions/1420113
1420116,2023-08-03 08:55:27 -0700,2023-08-03 13:05:49 -0700,Missing 3 years emails..  HELP,<p>Hi </p><p>I have been on vacation for 12 days.  I have come back and the last 3 years of emails have disappeared from Thunderbird. Please can you help as this is my company email for my own small business and I am lost without them. </p><p>Thankyou Joanne </p>,other;,thunderbird,other,en-US,1594839;,joanne20,https://support.mozilla.org/questions/1420116
1420117,2023-08-03 09:00:08 -0700,2023-08-03 20:37:27 -0700,Google Oauth 2.0 Client ID,"<p>Hello, recently my organization made changes to how we handle IMAP and POP sign ins to our Gmail client. We would like users to continue to be able to utilize thunderbird as their mail client. However to do so, it appears google will require Thunderbirds Oauth 2.0 client ID.  </p><p>I was able to locate the client ID for Microsoft outlook, however I was not able to find the client ID for google. Has anyone been able to find this ID? </p>",other;,thunderbird,other,en-US,1594840;1594858;1594927;,brient,https://support.mozilla.org/questions/1420117
1420119,2023-08-03 09:10:35 -0700,2023-08-03 21:20:54 -0700,"No ""Mute Inbox"" feature","<p>Hi,  </p><p>ChatGPT is telling me there's not a mute feature on inboxes for Thunderbird and this seems improbable.  </p><p>Is this accurate? Thunderbird doesn't support muting inboxes?  </p><p>You know, like all other messaging apps in the world since 2010? </p><p>Here's how I do it on Discord: 1. Right click the thing you want to mute 2. Click Mute </p><p>Is thunderbird even supported still or am I out of my mind to use it? </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1594935;,oakandrocks,https://support.mozilla.org/questions/1420119
1420120,2023-08-03 09:11:34 -0700,2023-08-03 11:25:51 -0700,Notification Errors,"<p>Hello, </p><p>There is a Windows taskbar icon bug with the new version of Thunderbird. It displays the number of new messages in the inbox, but it doesn’t clear when you click on or open the emails. The only way to clear it is to click on some other random folder in the tree. It's extremely annoying because it always looks like I've got new messages when I've already opened them all. </p><p>Thanks! </p>",other;,thunderbird,other,en-US,1594816;1594818;,wsj_3,https://support.mozilla.org/questions/1420120
1420123,2023-08-03 09:33:21 -0700,2023-08-03 22:34:48 -0700,thunderbird non mantiene la password generata da ARUBA PEC,"<p>In seguito all'attivazione della verifica in 2 passaggi, se si utilizza la casella PEC su un programma di posta (come Microsoft Outlook, Mozilla Thunderbird, Apple Mail ecc.), per motivi di sicurezza, occorre generare una password dedicata per utilizzare la casella e l'archivio PEC sul programma di posta. Fino ad un certo punto manteneva, mentre da un pò di tempo da parte la password generata da ARUBA, che devo copiare in Thunderbird dura solo 3/4 giorni e non 3 mesi. </p><p>Quale può essere il problema? Grazie </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,it,1594814;1594833;1594955;,andreagrazi,https://support.mozilla.org/questions/1420123
1420132,2023-08-03 11:31:26 -0700,2023-08-08 08:38:54 -0700,Thunderbird screen,"<p>How to make the space between From, To and Subject’ smaller? </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1595610;1595692;1595713;1595714;1595802;1595934;1596047;1596170;1596237;,Jean-O,https://support.mozilla.org/questions/1420132
1420138,2023-08-03 12:09:50 -0700,2023-08-06 09:34:45 -0700,Suddenly can't receive Thunderbird emails on my Android,"<p>While my Thunderbird email program continues to work well on my desktop, I am suddenly not receiving the emails on my Motorola Android. Settings are verified, nothing has been changed. I can get them on my webmail. Coincidentally, my wife's Motorola Android stopped receiving emails as well. </p>",other;,thunderbird,other,en-US,1594838;1595642;1595672;1595703;1595710;,greg201,https://support.mozilla.org/questions/1420138
1420141,2023-08-03 12:31:44 -0700,2023-08-05 21:45:44 -0700,The account krazgeo@comcast.net is being processed. Please wait until processing is complete to get messages.,"<p>I keep getting this message when I try to download mail.  It has been blocking my fetching mail for weeks.  What does it mean and how do I get rid of it?  Who or what is doing the processing, and why is it needed, and why is it taking weeks.  Once in a great while, maybe once a month, I can download mail, but it's been weeks now, and I have a whole month of about 70 messages a day to download and filter. </p><p>Thanks for your help. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1595609;,krazgeo,https://support.mozilla.org/questions/1420141
1420146,2023-08-03 14:13:44 -0700,2023-08-05 21:44:58 -0700,no address book in new TB version 115,"<p>Add to my previous problem of cannot connect to ATT mail since July 7 TB install vers 112,  I was able to connect to ATT on 8/2 using a secure Key for password- WHICH SHOULD HAVE BEEN A suggestion when my attempts to login failed multiple time .. it WAS NOT CONFIG ERROR OR LOGIN ID ERROR OR PASSWORD ERROR .. it was new version not registered w/ ATT server client. </p><p>now that I have finally down loaded 600 email from May just last night (8/2) I attempt to send mail but discover I have no address book now I have been handicapped for a month - trying various solutions , browsing chat comments , posting my problems.. , making a donation I no longer have any expectations from TB , Mozilla or the community.. NO ONE HAS A solution to my account failures caused by an auto update and  subsequent bad advice . HOW ABOUT YOU REFUND MY DONATION last month ..  does any one have a clue how I can return to my TB before July 1? Tom Mc </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1595608;,Tommac207,https://support.mozilla.org/questions/1420146
1420147,2023-08-03 14:22:43 -0700,2023-08-03 14:29:40 -0700,cannot send or receive. little dot next to folder above get message keeps bouncing back and forth,"<p>Tbird just quit working on Powweb server. A little dot goes back and forth next to inbox folder above Get Messages. (I have two other computers and diff addresses on same server and Tbird and they work fine.). Has worked great for 5 yrs. then stopped. Its imap. checked settings, log on browser access and ok. A gmail inbox on the same program works fine. I created a new acct, temp disabled the old one. Same problem. I made sure the certificate was there and lifetime exemption.  a popup said perhaps to many open caches but dont think so?   I am hoping someone else might have seen that little wiggle dot and found resolution.   Thanks for taking the time to read this. Mike </p>",other;,thunderbird,other,en-US,1594857;,mike657,https://support.mozilla.org/questions/1420147
1420148,2023-08-03 14:28:46 -0700,2023-08-03 21:03:34 -0700,message pane size,"<p>On version 115.1.0,  In classic view, how do I change the view from displaying 8 messages to 3? was able to just drag divider in previous versions.  Thanks </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1594931;,oldhoss,https://support.mozilla.org/questions/1420148
1420158,2023-08-03 17:03:02 -0700,2023-08-04 09:23:44 -0700,Showing number of emails in a folder,"<p>A few days ago, I reset my Win 10 computer. I then had to reinstall Tbird. I had saved the Profile so that saved email, addresses, etc were quickly reinstalled. One feature that I like was the display of the number of emails saved in each folder. That didn’t return. The only number that appears is the number of unread emails in the Inbox.  </p><p>I found a user who had the same problem 3 years ago.  (<a href=""https://support.mozilla.org/en-US/questions/1297303"" rel=""nofollow"">https://support.mozilla.org/en-US/questions/1297303</a>) </p><p>A solution was given: “View/Layout/Folder Pane Columns, then right-click any column button and select Total, Size, Unread” </p><p>Unfortunately, my version of Tbird (155.1.0) only shows View/Layout/Folder Pane – the word columns is absent. Any suggestion to cause the folder content numbers to appear following the names of the folders? Thanks. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1594925;1594953;1595046;,I_Rufus,https://support.mozilla.org/questions/1420158
1420163,2023-08-03 18:39:37 -0700,2023-08-05 03:57:20 -0700,Can't send message error because connecting to SMTP failed,"<p>Please send emails to [edited] @gmail.com because I can't receive any emails at my regular email address. The error message that I keep getting when I try to send email from my regular email account ([edited] @optimumhealthrva.com) is attached. </p><p><br> screenshot of your SMTP settings is attached </p><p><br> mail provider = <a href=""http://Optimumhealthrva.com"" rel=""nofollow"">Optimumhealthrva.com</a> ISP = Xfinity firewall version = Microsoft Defender Firewall  antivirus software = Microsoft Defender Antiviris  </p><p>operating system and version = Windows 11  Thunderbird version is 115.1.0 because, when Thunderbird quit working today, I uninstalled it and downloaded a new copy hoping that would make it work.  It did not. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1595014;1595052;1595069;1595088;1595198;,Tianya1,https://support.mozilla.org/questions/1420163
1420167,2023-08-03 21:45:01 -0700,2023-08-03 22:29:29 -0700,how to add new toolbar in version 102?,"<p>There's no longer an ""add new toolbar"" button in customize the toolbar in v102 which it saying is uptodate.  I use more buttons than fit in one bar.  So how do I add a new toolbar? Thanks! </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1594940;1594943;1594944;1594951;,cheri3,https://support.mozilla.org/questions/1420167
1420168,2023-08-03 22:32:25 -0700,2023-08-05 21:44:09 -0700,New Thunderbird version downloaded by Telstra. How can I retrieve lost Address Books and second email address?,"<p>Connection to Thunderbird 'app failed because its side by side configuration is incorrect.' Told to 'See the application event log or use the command-line sxtrac.exe tool' for more information. Contacted <a href=""http://Telstra.com.au"" rel=""nofollow"">Telstra.com.au</a> who checked and downloaded latest Thunderbird version. I have lost all Address Books and my second email dw715937@gmail.com installed on my PC. Telstra advised my PC had been corrupted. Can you please help me retrieve the lost info? Many thanks, David Wilson </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1595607;,terjesen,https://support.mozilla.org/questions/1420168
1420169,2023-08-03 22:50:16 -0700,2023-08-12 04:07:41 -0700,Newest Version of Thunderbird,"<p>As of the newest TB version out July 31, 2023, I cannot send outgoing emails. Never had this problem with TB. After years of happily using TB and loving its wonderful functions and features, this inability to send outgoing emails is a mystery. Tried just about everything, but can find no fix. Tried to find a Mozilla-authorized earlier version to replace the newest version but could not find one on a Mozilla-authorized site to download.  </p><p>Worked with 7 computer techs from the company from which I bought my new Win 11 computer this year--they couldn't find a fix. Worked with 5 techs from my Internet provider but not one of them could fix the outgoing email problem. Uninstalled, re-installed, repeated, checked all settings, stopped security software--nothing fixes the problem.  My Spectrum webmail still brings in my incoming and sends out my outgoing emails but TB does not send the outgoing. I can only conclude the problem is the newest version of TB. Am I right?  Is a fix on the way? </p><p>Who has run into this problem and how have you fixed it?  Already spent 2 1/2 days working on this and not even the ""computer experts"" have a clue. Any TB heroes out there who can come to the rescue? Or should I wait a few weeks until this glitch in the newest version is fixed?  Thanks in advance. I'm lost without my wonderful TB! </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1594966;1595472;1595568;1595822;1595936;1597043;1597113;,marywithaquestion,https://support.mozilla.org/questions/1420169
1420170,2023-08-03 23:55:02 -0700,2023-08-05 21:43:34 -0700,Meeting invite showing the time of sender when accepted.,"<p>MY time zone is Europe/Prague set in TB 102 and Windows 10. When I receive the meeting invite, it shows correct time in our zime zone. When I accept the invite , metting time changes to the time of an invite sender. I can see our correct time croswed out in an invite and replaced by a sender´s time. Strange think it happens only to the (reoccuring)  invite from US , from Japan it works fine. </p>",calendar;,thunderbird,calendar,en-US,1595606;,jkrnavek,https://support.mozilla.org/questions/1420170
1420173,2023-08-04 00:51:56 -0700,2023-08-09 10:22:33 -0700,Digital Signatures are maked as not valid in TB 115.1.0 (64-bit) Windows,"<p>In TB 115.1.0 (64-bit) on Windows digital signature are maked as not valid for an unknown reason.  This happens at least with emails send from Outlook clients. In TB 102.14.0 (64-bit) on Windows this digital signatures were shown as valid. However, digitsal signatures of emails send from other clients (e.g. Thunderbird, Nine from 9folders) are shown as valid. </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1594977;1594979;1596158;1596252;1596267;1596399;1596521;,Daniel_dM,https://support.mozilla.org/questions/1420173
1420174,2023-08-04 01:32:26 -0700,2023-08-07 13:13:46 -0700,Thunderbird 115 freezes at start,"<p>Hi Community, i wanted to ask wether it normal that Thunderbird 115 needs 60 seconds to load the interface? When it starts it shows my personalised theme and an empty space for a whole minute. (i measured it) </p><p>Directly after installation everything was fine. But now i have set up my acconts and rearranged some buttons. Is there maybe a problem with Exchange synchronisation on startup? Both of my accounts are provided by Exchange servers. </p><p>Greetings ffproblems </p>",fix-problems;add-onsproblem;tb115;notathunderbirdproblem;outlookaddressbookenabler_1;outlookaddressbookenablerproblem;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1595870;1595948;1596033;,ffproblems,https://support.mozilla.org/questions/1420174
1420178,2023-08-04 01:53:45 -0700,2023-08-04 04:05:11 -0700,Stampa su piu pagine di una mail che normalmente viene stampata su una pagina-Versione Beta 117.0b1 (64 bit),"<p>Sto utilizzando la versione beta 117.0b1 (64 bit). La stampa di alcune mail (non tutte) che normalmente viene stampata su una pagina, in questa versione viene suddivisa cosi: La prima parte dove viene indicato il mittente viene stampato su una prima pagina, una parte del corpo della mail viene stampata su un'altra pagina e un'altra parte ancora del corpo della mail e la parte finale viene stampata  su un'altra pagina (sulla versione normale il tutto rimane su una pagina). Ho controllato tutti i valori in editor di configurazione e sono esattamente uguali a quelli della versione funzionante (102.14.0 (32 bit). Non riesco a trovare la causa di un comportamento diverso in fase di stampa (vale anche su stampa in PDF, etc). Grazie, saluti </p><p>P.S. Preciso che sono dovuto passare alla versione Beta perche in fase di Ricezione di alcune PEC inoltratemi, gli allegati non venivano allegati alla mail ricevuta. Nella versione Beta questo problema è stato risolto ma e' sorto il problema della stampa anomala di alcune mail su piu pagine mentre normalmente vengono stampate su una pagina. Grazie </p>",other;,thunderbird,other,it,1594991;1594995;1594998;1595008;,vittorio.dellagli,https://support.mozilla.org/questions/1420178
1420180,2023-08-04 02:13:33 -0700,2023-08-04 07:36:48 -0700,Using multiple SMTP servers in Thunderbird,"<p>I have two different mail accounts which I use within one Thunderbird environment on my Windows 10 computer. However, I am finding more and more that emails go to the recipient's spam folder (or are rejected) because the domain of the SMTP server does not match that of the mail (on one of the two accounts). I don't want to keep changing the SMTP server depending on which mail account I send from.  </p><p>I don't want to use a different program per mail account, and I don't want to just use one account as I segregate between mails to people I know well and more general mail, also to keep spam in one account.  </p><p>Is there any way to solve this? </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1595001;1595005;1595017;1595020;1595028;1595031;,Mark-E-H,https://support.mozilla.org/questions/1420180
1420182,2023-08-04 02:49:27 -0700,2023-08-06 21:37:27 -0700,Missing E-mail,"<p>I did a recent update of Thunderbird and it wiped one of my e-mails completely clean. When I closed and opened the e-mail, the mail was there but then everything disappeared. I do not have a back up. Where did my mail disappear to and can you retrieve it somehow because it didn't occur until I did the Thunderbird update? None of my other e-mails within Thunderbird were touched. My folders remain, but my e-mail is completely gone. </p>",other;,thunderbird,other,en-US,1595869;,kimitra,https://support.mozilla.org/questions/1420182
1420183,2023-08-04 04:04:21 -0700,2023-08-04 22:21:48 -0700,delete suggested email address when drafting new email,"<p>Thunderbird ""suggests"" email address when drafting a new email.  Some of those are incorrect, others irrelevant.  Is there a way to delete all of those? </p>",other;,thunderbird,other,en-US,1595173;,DrDively,https://support.mozilla.org/questions/1420183
1420187,2023-08-04 04:58:29 -0700,2023-08-12 17:53:16 -0700,"Thunderbird 115 ""delete current row""","<p>I recently upgraded to Thunderbird 115 and ever since I am having problems with the ""Delete Current Row"" button (DCR). The DCR button doesn't work when I first open Thunderbird until I have deleted a row using the delete key on my keyboard. Then the DCR button will work. What can I do to fix this? I thought about rolling back to version TB102 but I can't do that due to change profile file. So I will stick with TB115 but would like the DCR button to work every time. </p>",other;,thunderbird,other,en-US,1595868;1595949;1596391;1596684;1596714;1596831;1597076;1597247;,dnmark.burley,https://support.mozilla.org/questions/1420187
1420190,2023-08-04 05:15:33 -0700,2023-08-04 08:45:06 -0700,Incoming  mail,<p>Befor the Firefox upgrade my in box was split in two.  The top half was the messages and the bottom half a preview of the message.  Now I just have one long list of emails.  Please can you advise how to go back to the split screen view.  Many thanks.  Joe </p>,desktop;customize;windows-11;,thunderbird,emails-thunderbird,en-US,1595036;1595039;1595040;,jandmselby,https://support.mozilla.org/questions/1420190
1420191,2023-08-04 05:17:47 -0700,2023-08-05 21:40:50 -0700,Folder Modes are static (no refreshing or possible after hours?),"<p>I make extensive use of the so-called 'Folder Modes' in (currently) Thunderbird 115.1.0 (64-bit), especially the 'Unread Folders' setting.  </p><p>Unfortunately, a newly Unread Folder (a folder that receives new email) will happily pop into view, but a folder that has only read articles in it (or is empty) stays in view, and seemingly forever.  </p><p>Is there a way to scan folders (settable, as a toggle (e.g. an F key) or with a default (reasonable) interval) to refresh the view to once more contain only Unread Folders (or whatever the Folder Mode is set to)?  </p><p>This would make this setting much more usable. I really don't mind hitting a Function key for this, but a built-in refresh/rescan would be better, of course. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1595605;,firefox2420,https://support.mozilla.org/questions/1420191
1420192,2023-08-04 05:22:35 -0700,2023-08-04 10:48:23 -0700,Thunderbird Truncating Messages,"<p>Since I installed version 115.0.1 messages with the same subject line or Re: to the same subject line are being stacked on top of one another with only an arrow telling me there is something hidden there. This causes me to miss messages for hours or perhaps days.  Is there any way to stop this? </p><p>Thanks, Clyde </p>",other;,thunderbird,other,en-US,1595058;,Creid,https://support.mozilla.org/questions/1420192
1420197,2023-08-04 06:28:46 -0700,2023-08-04 23:00:24 -0700,Email signature changes when Replying from Creating new email,"<p>My email signature changes unexpectedly from when I reply to certain email from when I create an email. Attached is the screenshots of what its look like when I create new email and when I hit reply. HTML code for the signature is below: </p><p>              &lt;meta content=""text/html; charset=UTF-8"" http-equiv=""content-type""&gt;         &lt;style type=""text/css""&gt;             ol {                 margin: 0;                 padding: 0             }              table td,table th {                 padding: 0             }              .c0 {                 padding-top: 0pt;                 border-top-width: 0pt;                 border-bottom-color: #000000;                 padding-bottom: 0pt;                 line-height: 1.15;                 border-top-style: solid;                 border-bottom-width: 0pt;                 border-top-color: #000000;                 border-bottom-style: solid;                 orphans: 2;                 widows: 2;                 text-align: left             }              .c3 {                 font-weight: 700;                 text-decoration: none;                 vertical-align: baseline;                 font-size: 14pt;                 font-family: ""Arial"";                 font-style: normal             }              .c9 {                 font-weight: 700;                 text-decoration: none;                 vertical-align: baseline;                 font-size: 11pt;                 font-family: ""Arial"";                 font-style: normal             }              .c5 {                 font-weight: 400;                 text-decoration: none;                 vertical-align: baseline;                 font-size: 11pt;                 font-family: ""Arial"";                 font-style: normal             }              .c7 {                 font-weight: 400;                 vertical-align: baseline;                 font-size: 11pt;                 font-family: ""Arial"";                 font-style: normal             }              .c2 {                 text-decoration-skip-ink: none;                 -webkit-text-decoration-skip: none;                 color: #1155cc;                 text-decoration: underline             }              .c8 {                 background-color: #ffffff;                 max-width: 451.4pt;                 padding: 72pt 72pt 72pt 72pt             }              .c6 {                 color: inherit;                 text-decoration: inherit             }              .c4 {                 height: 11pt             }              .c1 {                 color: #202124             }              .title {                 padding-top: 0pt;                 color: #000000;                 font-size: 26pt;                 padding-bottom: 3pt;                 font-family: ""Arial"";                 line-height: 1.15;                 page-break-after: avoid;                 orphans: 2;                 widows: 2;                 text-align: left             }              .subtitle {                 padding-top: 0pt;                 color: #666666;                 font-size: 15pt;                 padding-bottom: 16pt;                 font-family: ""Arial"";                 line-height: 1.15;                 page-break-after: avoid;                 orphans: 2;                 widows: 2;                 text-align: left             }              li {                 color: #000000;                 font-size: 11pt;                 font-family: ""Arial""             }              p {                 margin: 0;                 color: #000000;                 font-size: 11pt;                 font-family: ""Arial""             }              h1 {                 padding-top: 20pt;                 color: #000000;                 font-size: 20pt;                 padding-bottom: 6pt;                 font-family: ""Arial"";                 line-height: 1.15;                 page-break-after: avoid;                 orphans: 2;                 widows: 2;                 text-align: left             }              h2 {                 padding-top: 18pt;                 color: #000000;                 font-size: 16pt;                 padding-bottom: 6pt;                 font-family: ""Arial"";                 line-height: 1.15;                 page-break-after: avoid;                 orphans: 2;                 widows: 2;                 text-align: left             }              h3 {                 padding-top: 16pt;                 color: #434343;                 font-size: 14pt;                 padding-bottom: 4pt;                 font-family: ""Arial"";                 line-height: 1.15;                 page-break-after: avoid;                 orphans: 2;                 widows: 2;                 text-align: left             }              h4 {                 padding-top: 14pt;                 color: #666666;                 font-size: 12pt;                 padding-bottom: 4pt;                 font-family: ""Arial"";                 line-height: 1.15;                 page-break-after: avoid;                 orphans: 2;                 widows: 2;                 text-align: left             }              h5 {                 padding-top: 12pt;                 color: #666666;                 font-size: 11pt;                 padding-bottom: 4pt;                 font-family: ""Arial"";                 line-height: 1.15;                 page-break-after: avoid;                 orphans: 2;                 widows: 2;                 text-align: left             }              h6 {                 padding-top: 12pt;                 color: #666666;                 font-size: 11pt;                 padding-bottom: 4pt;                 font-family: ""Arial"";                 line-height: 1.15;                 page-break-after: avoid;                 font-style: italic;                 orphans: 2;                 widows: 2;                 text-align: left             }         &lt;/style&gt;                   </p><p>             <span class=""c5 c1""></span>         </p>         <p>             <span class=""c5 c1"">Sincerely,</span>         </p>         <p>             <span class=""c5 c1""></span>         </p>         <p>             <span class=""c3 c1"">Ruslan Imameyev</span>         </p>         <p>             <span class=""c1 c3""></span>         </p>         <p>             <span class=""c1 c9"">Divine Beauty Services</span>         </p>         <p>             <span class=""c1 c5"">Hours: Monday - Saturday 9:00 am - 9:00 pm MST</span>         </p>         <p>             <span class=""c5 c1"">Phone: +1 (780) 707-5212</span>         </p>         <p>             <span class=""c5 c1"">Email: info@divinebeautyservices.ca</span>         </p>         <p>             <span class=""c1"">Web: </span>             <span class=""c2"">                 <a class=""c6"" href=""https://www.google.com/url?q=http://www.biomicroneedling.ca&amp;sa=D&amp;source=editors&amp;ust=1691035759204649&amp;usg=AOvVaw3L4koH4rtxpr-aSCPMTZcO"" rel=""nofollow"">www.biomicroneedling.ca</a>             </span>         </p>         <p>             <span class=""c1"">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span>             <span class=""c2"">                 <a class=""c6"" href=""https://www.google.com/url?q=http://www.divinebeautyservices.ca/&amp;sa=D&amp;source=editors&amp;ust=1691035759205006&amp;usg=AOvVaw3jAsYXzwr5K1S8lOGw_dbL"" rel=""nofollow"">www.divinebeautyservices.ca</a>             </span>         </p>         <p>             <span class=""c1"">Follow: </span>             <span class=""c2"">                 <a class=""c6"" href=""https://www.google.com/url?q=https://www.instagram.com/divinebeautyservicescanada&amp;sa=D&amp;source=editors&amp;ust=1691035759205254&amp;usg=AOvVaw11VdnBMInlwEirt2EMziSP"" rel=""nofollow"">Instagram</a>             </span>             <span class=""c1"">&nbsp;| </span>             <span class=""c2"">                 <a class=""c6"" href=""https://www.google.com/url?q=https://www.facebook.com/divinebeautyservicescanada&amp;sa=D&amp;source=editors&amp;ust=1691035759205437&amp;usg=AOvVaw2AVcLLYc_5nNmC-LlkM-n7"" rel=""nofollow"">Facebook</a>             </span>             <span class=""c1"">&nbsp;| </span>             <span class=""c2"">                 <a class=""c6"" href=""https://www.google.com/url?q=https://www.tiktok.com/@divinebeautyservices&amp;sa=D&amp;source=editors&amp;ust=1691035759205609&amp;usg=AOvVaw02J9dRM-LPqKdLk7bzR4-K"" rel=""nofollow"">TikTok</a>             </span>         </p>       <p></p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1595177;,info9647,https://support.mozilla.org/questions/1420197
1420198,2023-08-04 06:34:20 -0700,2023-08-04 11:22:55 -0700,Remove history,"<p>I accidentally transposed two letters in an email address I sent.  Now, every time I want to write to that address, both the correct and incorrect choices show up in the address bar.  How can I get rid of the incorrect one? </p>",other;,thunderbird,other,en-US,1595057;1595064;,DorothyJ,https://support.mozilla.org/questions/1420198
1420199,2023-08-04 07:28:08 -0700,2023-08-04 18:05:34 -0700,Pictures in email,"<p>Since the last update, I have NOT been able to add a picture to the body of the text in an email.  I have to send all pictures as an attachment which is quit annoying and time consuming.  It will not accept a pnp format either.  If I forward something with pictures, they too will not go through.  What is the problem??????? </p>",other;,thunderbird,other,en-US,1595085;1595122;1595125;1595127;,Mac73,https://support.mozilla.org/questions/1420199
1420200,2023-08-04 07:33:04 -0700,2023-08-05 19:58:01 -0700,One Year Calendar View,"<p>Hi, </p><p>I have clients that are asking that a one year calendar view be added to the calendar.  Right now we have Day, Week, Month views.  If the Year could be added like Google has then they would be happy. </p><p>Thanks for doing such a good job. Bob </p>",calendar;,thunderbird,calendar,en-US,1595570;,bob341,https://support.mozilla.org/questions/1420200
1420206,2023-08-04 08:26:48 -0700,2023-08-04 10:43:49 -0700,Associating one Google Calendar with multiple Thunderbird accounts,"<p>I'm currently using eM Client your email because it has one critical for me feature. it can make a single Google Calendar its primary calendar. </p><p>I have two accounts, one on Google (primarily for calendar and drive), and the actual business account which is privately hosted.  I want the home / primary calendar of the privately hosted account to be the Google Calendar of the Google account period in other words, when I get invites on either account I want the invite added to the Google Calendar. </p><p>I also have two other pairs of Google Google account and non Google account I want to treat the same way. </p>",calendar;,thunderbird,calendar,en-US,1595056;,ynotlayabout,https://support.mozilla.org/questions/1420206
1420208,2023-08-04 09:11:09 -0700,2023-08-04 10:49:18 -0700,Thunderbird 115.1 How to recover old pop emails from old profile. Add-on not compatible after v. 102.,"<p>After the latest Thunderbird update, I lost several folders and their content. I had the same problem a year ago or so and used the following add-on successfully: <a href=""https://addons.thunderbird.net/en-US/thunderbird/addon/importexporttools-ng/?src=ss"" rel=""nofollow"">https://addons.thunderbird.net/en-US/thunderbird/addon/importexporttools-ng/?src=ss</a> </p><p>However, the add-on is not compatible with v. 115.1, the last version being compatible only up to v. 102. Any help would be greatly appreciated as some of the ""lost"" emails are quite important. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1595055;1595059;,Ulysses41,https://support.mozilla.org/questions/1420208
1420209,2023-08-04 09:29:21 -0700,2023-08-04 14:34:07 -0700,"Can't receive or send emails, but had service for years.","<p>Using MS OS 11, 64 bit - Can't receive or send emails, but had service for years.    How might I get back on line&nbsp;?    </p><pre>-Thank you, Lee </pre>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1595087;,LTeyler,https://support.mozilla.org/questions/1420209
1420213,2023-08-04 10:36:43 -0700,2023-08-04 14:32:49 -0700,THUNDERBIRD,<p>I lost all my info on betterbird when i downloaded it. still have thunderbird. I did not uninstall it. I DO NOT WANT TO LOOSE ALL INFO. WHATS GOING ON??????????? </p>,download-and-install_1;,thunderbird,download-install-and-migration,en-US,1595086;,whitey1,https://support.mozilla.org/questions/1420213
1420217,2023-08-04 12:16:26 -0700,2023-08-04 15:51:09 -0700,In TB 115 I can no longer convert email to task or calendar item,"<p>In TB 102 I was able to convert an email to an appointment or task by right clicking the the email in the list and choosing either to ""Convert To""  a a task or calendar item.  I newly installed TB 115 and in this version those options seems no longer to be available. Was this intentional? I would really like to see this functionality restored as I used it frequently. Or am I simply overlooking something? </p>",calendar;bug1817705;,thunderbird,calendar,en-US,1595071;1595075;1595106;,martinlentink,https://support.mozilla.org/questions/1420217
1420222,2023-08-04 14:07:57 -0700,2023-08-05 03:22:34 -0700,Spam/Junk Unified Folders ver 115,"<p>I have recently done a clean install of 115. I am using unified folders view, currently I have 10 email accounts. Under Junk only 4 accounts show. I have logged in to the various accounts online and see that they call the folder 'Spam' not junk although they seem to have an added junk folder onine. </p><p>How can I get the spam folders showing in the unified view please. </p><p>I have been into all the account settings and said junk should be moved to spam,when I had that option. But I still see nothing in the unifed view.  Thank you </p>",other;,thunderbird,other,en-US,1595187;1595191;,mcwoozle,https://support.mozilla.org/questions/1420222
1420224,2023-08-04 14:16:13 -0700,2023-08-10 22:18:40 -0700,Reenvio de Correos con datos que antes no salían,"<p>Hola! Acabo de cambiar de computadora e instalé nuevamente Thunderbird pero ahora cuando reenvío un correo me salen datos que antes no salían como:  From: 	 2023 &lt;&gt; X-Account-Key: 	account1 X-UIDL: 	bc5200007cd5 X-Mozilla-Status: 	0011 X-Mozilla-Status2: 	00000000 X-Mozilla-Keys: 	 estos y otros datos más, como los puedo eliminar de favor? Saludos! </p>",other;,thunderbird,other,es,1596819;,compras02,https://support.mozilla.org/questions/1420224
1420229,2023-08-04 15:17:46 -0700,2023-08-05 21:40:04 -0700,reverting to earlier version of Mozilla thunderbird,<p><strong>current version of mozilla thunderbird  is TERRIBLE ... NOT USER FRIENDLY AT ALL </strong> </p>,other;,thunderbird,other,en-US,1595604;,lkeeno,https://support.mozilla.org/questions/1420229
1420230,2023-08-04 15:38:47 -0700,2023-08-04 18:07:21 -0700,Thunderbird write/reply emails have font/attribute,<p>Email write/reply attributes repeated below subject line. (See attached image) How to resolve this&nbsp;? Each group (of all icons) seems to be represent each individual attribute. ie [Font size] [Small font] [Large font] [Bold] etc </p>,desktop;fix-problems;windows-81;firefox-1151;firefox-11510;,thunderbird,tips-and-tricks,en-US,1595128;,jim58bob,https://support.mozilla.org/questions/1420230
1420233,2023-08-04 16:15:10 -0700,2023-08-10 14:35:42 -0700,"outgoing server was lost  cannot email,  can receive emails & use internet, cannot send email",<p>respond to my problem </p>,fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1595126;1595267;1595269;1596762;1596763;,ddew2013,https://support.mozilla.org/questions/1420233
1420237,2023-08-04 20:12:49 -0700,2023-08-05 00:00:19 -0700,Calender entry keeps popping up making TB unusable,"<p>I now have two issues, one is that on my IMAP accounts with my own domain, both the recent sent and recent received emails in a thread are showing up twice.  This doesn't happen with previous emails in that thread or with gmail, exchange, <a href=""http://outlook.com"" rel=""nofollow"">outlook.com</a>, <a href=""http://live.com"" rel=""nofollow"">live.com</a>, icloud, etc....  Now, I have an issue where the pop ups for calendar notifications keep popping up non stop and either won't go away by hitting ""Submit to changes anyway"" or if they do go away, they immediately pop back up again.  115 is a big disapointment for me, it's been highly glitchy, many add ons no longer, some that should work, don't work properly, it was hyped a major upgrade and I see very little that distinguishes if from 102 in any meaningful way except some of the icons are more colorful.  Is there a way to go back to 102?  Either that or I may start using Mac Mail again due to all these bugs. </p>",calendar;,thunderbird,calendar,en-US,1595155;1595183;,chunnel,https://support.mozilla.org/questions/1420237
1420238,2023-08-04 20:23:16 -0700,2023-08-04 23:53:08 -0700,thunderbird displays ALL MESSAGES correctly but not INBOX,<p>I had a problem with a message saying I had 1 unread email and used the advised procedure - whatever that was - to find it (it was back in May 2023). Now I have ALL MESSAGES correct but none in the INBOX. </p>,other;,thunderbird,other,en-US,1595182;,wjdhenshaw,https://support.mozilla.org/questions/1420238
1420241,2023-08-04 21:11:01 -0700,2023-08-04 21:11:01 -0700,Visualizzazione messaggi di email,"<p>Buongiorno dopo l'aggiornamento alla versione 115.1 sono presenti i messaggi nelle cartelle (numero msg abilitato) ma non si vedono i messaggi nell'area e nella anteprima di tutte le cartelle anche nelle cartelle locali non sono visibili Sia in linux , windows 10 e windows 7 non esiste la barra con le colonne in nessuna visualizzazione delle cartelle Il calendario ha cambiato il fuso orario ( gia' risolto cambiando il fuso orario ) </p><p>Allego immagine </p><p>Grazie e saluti </p>",other;,thunderbird,other,it,,luca.burelli,https://support.mozilla.org/questions/1420241
1420244,2023-08-04 22:10:27 -0700,2023-08-04 23:52:09 -0700,Ip dumping all emails,"<p>Howdy all,my internet provider is dumping emails from across its entire service they claim it is to concentrate on better services but they have not reduced my monthly fees They along with a coupe of other IPs are pushing all their clients across to some company named ""the messaging Company "" which charges for emails i and others can find nowhere on their site where they will actually let us know what the fees are they said my IP (<a href=""http://TPG.com.au"" rel=""nofollow"">TPG.com.au</a> ) will pay for our fees for the next year but i want out NOW but they want a credit card number right off the bat to sign over to them. I use Thunderbird and it has been a good product but my emails first go to my IP then TB picks up from there .if email for example ( i will make one up ) is...... Internet@tpg.com.au can i make Thunderbird my primary email address without going through a IP so my email address would be ...internet@thunderbird.com&nbsp;? i want out of my Ip and have not selected a new one yet as it seems a few of them are dumping or selling them off to this wretched company ""The messaging company"" </p>",other;,thunderbird,other,en-US,1595180;,wesley61,https://support.mozilla.org/questions/1420244
1420248,2023-08-04 23:54:09 -0700,2023-08-05 00:02:14 -0700,incoming emails,<p>The incoming emails at info@theheartoyoga.co.uk are mistakenly titled from Claire Gibbs an not showing the real sender. could you advise please&nbsp;? </p>,other;,thunderbird,other,en-US,1595184;,graeme.cheung,https://support.mozilla.org/questions/1420248
1420252,2023-08-05 01:26:32 -0700,2023-08-05 21:39:38 -0700,115 Send email fails on some outgoing servers,"<p>Just installed Thunderbird 115 after deleting setup files for 102. 115 will send email from GMX server, but ntworld server just hangs and outlook server times out. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1595603;,theardman,https://support.mozilla.org/questions/1420252
1420259,2023-08-05 03:14:23 -0700,2023-08-08 10:53:01 -0700,No Scrollbar in Tags Menue,"<p>Hello, I'm using the Tags for labeling Emails by theme, order etc. and so I have a lot of tags (about 50 by now). When I want to tag an email, I have the Problem, that there is no scolling bar in the ""tags menue"". See red area in picture. In most menues there is a scolling bar to fast go up an down in the list - not here... I think it's just a hook in a program's line to make it visible und useable. And if it would work, to press a letter on the keybord to jump to the tags with this beginning letter... would be nice, too! Regards, Andy </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1595602;1595626;1596166;1596167;1596262;1596264;1596266;1596268;,Andy55239,https://support.mozilla.org/questions/1420259
1420262,2023-08-05 04:01:15 -0700,2023-08-07 22:27:19 -0700,Thunderbird - Importing profile from SeaMonkey,"<p>I have just installed Thunderbird 115.1.0 on Windows 7 I am trying to use the import tool to migrate my profile from SeaMonkey. When I select ""Import from a SeaMonkey installation"" and click Continue, nothing happens. The other 4 options on the page each move me on to a further page, but the SeaMonkey option does nothing. The same problem was reported 21 Aug 2022 by another contributor, so it would seem that this feature has been broken for some time. (I guess maybe not many people are wanting to migrate from SeaMonkey, so not many people are experiencing the problem.) Can anyone advise on what I might be doing wrong, or, if this is a ""bug"", is there a mechanism for reporting it? </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1595280;1595696;1596154;,pete109,https://support.mozilla.org/questions/1420262
1420266,2023-08-05 04:31:05 -0700,2023-08-05 12:53:59 -0700,Thunderbird aktualizace,"<p>Hezký den, </p><p>Thunderbird - aktualizace verze 102.13.0 (64 bitů) - z distribuce Ubuntu 22.04 LTS  na aktuální verzi 115.1.0. Stále se instaluje jako ""druhá"" instalace Thunderbird. Co s tím, s instací z balíku thunderbird-115.1.0.tar.bz2 se mi také nedaří. Přemek </p>",download-and-install_1;,thunderbird,download-install-and-migration,cs,1595236;1595346;,p.klimcik,https://support.mozilla.org/questions/1420266
1420285,2023-08-05 06:58:45 -0700,2023-08-05 08:07:06 -0700,Thundebird address books,"<p>Is there a quicker way to delete over 1,000 old contacts in my address book which have been collected over the years and are no longer needed.   There are no tick boxes which would enable multiple deletion and it will take forever for me to sort out which ones to keep and which to delete.   </p><p>Thank you for any help. </p><p>Dee </p>",desktop;other;windows-10;firefox-1150;,thunderbird,tips-and-tricks,en-US,1595243;,Klondyke,https://support.mozilla.org/questions/1420285
1420295,2023-08-05 08:19:23 -0700,2023-08-05 21:38:17 -0700,new Supernova installed--most of my local folders Emails have disappeared down a black hole! where have they gone?v,<p>All my important Emails have not been carried over from 102.13 version--Personal+shopping. Where have they gone? David </p>,download-and-install_1;,thunderbird,download-install-and-migration,en-US,1595601;,dchpgm,https://support.mozilla.org/questions/1420295
1420297,2023-08-05 08:32:53 -0700,2023-08-05 18:32:01 -0700,Leaving Thunderbird,"<p>I just want you to know that I'm leaving Thunderbird.  Ever since the recent Upgrade I can't send through my Microsoft HOTMAIL and LIVE email accounts and trying to fix it is impossible for this 73 year old man.  GMAIL goes out just fine and I have checked all the SMTP thingies and nothing works.  I'm going to cancel my monthly donation to you since I won't be using your product anymore and going (though I don't want to, to OUTLOOK and I'm willing to pay for it).  I don't know why you make this so impossibly difficult but I have a surgery coming up in a week and don't have the time or patience to try to fix this.  I'm really sorry.  I've enjoyed Thunderbird but this last Upgrade has really put me off.  I've got other things to do than sit for hours trying to figure this out.  Good luck.  I'm sure I'm not the only person in this position.  Everything was fine before and now it all screwed up and I can't find any help anywhere. </p><p>Tom Toohey </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1595531;,tom.toohey,https://support.mozilla.org/questions/1420297
1420301,2023-08-05 09:00:34 -0700,2023-08-06 08:25:51 -0700,Thunderbird as email back up,"<p>I had a business email that required an annual subscription. It is ending soon. I created Thunderbird IMPAP, POP, and local copies. I want to end the subscription, but be able to view my old emails. Is there a way to use Thunderbird this way, so I can keep a record of the business emails? Also, I haven't been able to find where the local copies of the email would be. I'd be happy if I could just have the emails to view in Thunderbird offline. Thank you. </p>",other;,thunderbird,other,en-US,1595526;1595681;1595699;,scottrberry,https://support.mozilla.org/questions/1420301
1420303,2023-08-05 09:18:34 -0700,2023-08-05 21:37:17 -0700,drafts are not there can not find drafts i have saved,<p>drafts are not available after being saved </p>,other;,thunderbird,other,en-US,1595600;,dynodon,https://support.mozilla.org/questions/1420303
1420309,2023-08-05 09:51:24 -0700,2023-08-06 08:27:42 -0700,How to restore Thunderbird profile to a single folder?,"<p>Thunderbird 115.1.0 (64-bit) on Windows 10.  </p><p>I have set message storage to be under ...Documents\Thunderbird folder, it has these subfolders: browser-extension-data cache2 calendar-data crashes datareporting extension-store extensions Mail minidumps safebrowsing saved-telemetry-pings security_state settings shader-cache startupCache storage </p><p>Thunderbird has created another folder under ...AppData\Roaming\Thunderbird, with these subfolders: Crash Reports Pending Pings Profiles, containing folders jh11t9j9.default-release-1 and tv61xmax.default-release </p><p>Folders jh11t9j9.default-release-1 and tv61xmax.default-release both contain these subfolders: browser-extension-data calendar-data crashes datareporting minidumps saved-telemetry-pings security_state shader-cache storage </p><p>How do I combine these folders, (without losing any emails, passwords, filters, address book, calendar, and so on) so that I only have one profile folder to backup? </p>",other;,thunderbird,other,en-US,1595279;1595522;,robkam,https://support.mozilla.org/questions/1420309
1420329,2023-08-05 11:43:25 -0700,2023-08-06 03:43:22 -0700,How to migrate Thunderbird profile from snap to flatpak?,"<p>I was pleased to see that Mozilla has finally set up an official way to distribute Thunderbird using flatpak. This made me want to migrate from snap to flatpak. Unfortunately, I cannot get the migration to work smoothly. </p><p>What is the recommended way to migrate a Thunderbird profile? </p><p>I have tried Tools &gt; Export to export the profile to a zip file and then importing it in flatpak version of Thunderbird. This asked to authenticate each account again and it started messing with the folder structure by creating duplicates of every existent folder, so I had to discard this option. </p><p>The second thing I have tried is to: 1. Copy over the profile to flatpak profile directory: <em>$HOME/.var/app/org.mozilla.Thunderbird/cache/thunderbird/</em> 2. Start the application with <strong>-P</strong> option. 3. Create a profile and specify the path of the profile. </p><p>The second option started fetching messages from many years ago and I could even see a bunch of emails with dates 1970-... (I think, can't remember exactly). </p><p>Do you have any ideas what to do to migrate the data without the need to clean up anything or reconfigure any settings? </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1595599;1595647;,statue_molecule012,https://support.mozilla.org/questions/1420329
1420333,2023-08-05 12:07:50 -0700,2023-08-06 07:12:51 -0700,USING CTRL SHFT K,"<p>In TB ver. 11.5 fewer quick filters (ctrl+shft+k) appear, e.g., 'subject', 'from' and 'recipient' are missing.  I don't know how to include those filters. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1595517;1595684;,starhaven,https://support.mozilla.org/questions/1420333
1420381,2023-08-05 18:33:23 -0700,2023-08-05 19:37:07 -0700,UI elements have become unusably small.,"<ul><li> I have attached a screenshot showing a comparison between Mac Finder UI and Thunderbird UI.  </li><li> Thunderbird UI is much harder to read due to the size. </li><li> Is there a fix for this? In the previous version, I was able to make things larger by modifying settings in a page that started with `about:`. </li></ul>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1595556;,r2sd,https://support.mozilla.org/questions/1420381
1420382,2023-08-05 18:41:21 -0700,2023-08-05 21:35:26 -0700,Error Message While attempting to download Email MSGs,"<p>This is the error message received when attempting to connect to provider to download emails. Have several accounts but only happens on one account. </p><p>""Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox."" </p><p>I've seen this error msg before but have no idea why it stopped. </p><p>This time it doesn't stop. </p><p>Have no idea how to fix this ***Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox.*** </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1595598;,liteman,https://support.mozilla.org/questions/1420382
1420386,2023-08-05 19:48:42 -0700,2023-08-06 16:46:40 -0700,Message pane turns on spontaneously since upgrade to v 115,<p>Since upgrading Thunderbird version 115.1.0 (64-bit) the message pane turn on at what appears to be random times for no reason what-so-ever. I have the following extensions installed: EditEmailSubject MX Version 7.4 FiltaQuilla Version 4.0b2 Mail Merge Version 10.1.0 </p><p>It is becoming very annoying to constantly need to disable it. </p>,other;tb115;,thunderbird,other,en-US,1595569;1595575;1595576;1595821;,binghamjc1,https://support.mozilla.org/questions/1420386
1420387,2023-08-05 20:09:20 -0700,2023-08-06 15:57:46 -0700,Tried to move emails and now they are gone,"<p>Help!! </p><p>I recently changed from POP to IMAP and have many folders and subfolders of emails going back many years. I initially clicked and dragged from the POP folder in Thunderbird to the IMAP folder. that worked but it was too time-consuming. </p><p>So I went to my User profile POP directory where the emails reside, selected all and dragged them to the same directory in the IMAP folder. The only emails are the ones I had already moved and the only ones in the old directory are the ones I had already moved and answered no when asked to overwrite them. </p><p>Are my emails gone? There is no backup on this computer. Can they be recovered? What happened to them? </p>",other;,thunderbird,other,en-US,1595597;1595613;1595633;1595815;,preble,https://support.mozilla.org/questions/1420387
1420393,2023-08-06 01:14:41 -0700,2023-08-06 14:09:30 -0700,Why a part of my subfolders disappeared on the new PC after migration?,"<p>Hi, I installed TB on my new PC and did my migration (copy &amp; paste the Thunderbird folder from the roaming folder of the old PC to the new PC). I opened TB on the new PC to find out that some of my subfolders (about a third) as well as all the e-mails inside have disappeared. I tried deleting the folder and re-transferring again but cannot see those missing folders and emails. Does anybody have any ideas on how to solve the issue? As I am using the account for work, I need to recover all those missing e-mails and subfolders. Many thanks in advance for your help. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1595707;1595790;1595792;,chouxsteph,https://support.mozilla.org/questions/1420393
1420396,2023-08-06 02:09:37 -0700,2023-08-06 19:20:16 -0700,ThunderBird2 - I want to continue using it or get involved into a TB2 Fork.,"<p>Dear ThunderBird Users and Developers&nbsp;:) </p><p>I've been using Tunderbird for many years. I like its old good interface which it had till 2 version. Therefore, I want to continue using TB2 version or get involved into a TB2 Fork, in order to continue using the old good interface it has&nbsp;:) I'm using Debian Linux and to have TB2 I install it manually. Since Debian 9 two libraries have been removed libnspr4-0d and libnss3-1d. Therefore, I keep the last (old/deprecated) packages ""libnspr4_4.12-2_amd64.deb"", ""libnspr4-0d_4.12-2_amd64.deb"", ""libnss3_3.26-1+debu8u11_amd64.deb"" and ""libnss3-1d_3.26-1+debu8u11_amd64.deb"" so to install my favorite TB2 I must downgrade libnspr4 and libnss3. Who can I contact to get/build the new libnspr4-0d and libnss3-1d libraries which would allow to continue using TB2 without the need to decrease their parent packages libnspr4 and libnss3 to old versions (mentioned above)? Alternatively, I'm ready to get involved into making fork of TB2, to apply there all the missing improvements, but to allow having the old good interface which I like and would like to continue using. Or maybe there already is such a fork - then please let me know, where to find it and how to contact the responsible Developer/s. If needed I can describe in detail the whole procedure of my manual installation of TB2 @ Debian 12. Thanks in advance and kind regards~~Piotrek~~pe3no </p>",other;,thunderbird,other,en-US,1595838;,pe3no,https://support.mozilla.org/questions/1420396
1420399,2023-08-06 02:53:55 -0700,2023-08-06 21:33:51 -0700,Unified folders not working properly in version 102,"<p>I have three email accounts configured in Thunderbird: - A: non-standard, normally empty: this account forwards emails to B and does not preserve a copy of the messages - B: Office365 - C: Google Mail. The only custom mod I made is to set ""INBOX"" as path prefix for the server. </p><p>The three accounts are configured properly and I can use them without any issue.  </p><p>But I have a problem with ""Unified folders"", that I do not think is working properly. </p><p>I set ""View -&gt; Folders -&gt; Unified"" in order to view all the messages in B and C accounts. </p><p>Problem: - In the ""Inbox"" folder under ""Unified folders"", I see only messages in C, I do not see the messages in B - If I select folder B: ""Unified folders -&gt; Inbox -&gt; B"" I can see the messages received in account B </p><p>I do not think this is normal behaviour. I have read various guides, but most of them are outdated and contain references to menu items that are no longer available. </p><p>Question: what do I need to do in order to see *all messages* in ""Unified folders -&gt; Inbox"".  </p><p>I have made various tests in ""Troubleshooting mode"" and everything came up ""sane"". </p><p>Using: Thunderbird 102.14.0 (64-bit) on Windows 11. </p>",other;tb102;,thunderbird,other,en-US,1595865;,lordthistle,https://support.mozilla.org/questions/1420399
1420400,2023-08-06 03:02:34 -0700,2023-08-07 02:10:40 -0700,Cannot send outlook messages with 115,"<p>Installed 115. gmx outgoing OK, ntlworld would not send but did after I deleted and reinstalled account. Outlook messages cannot be sent even after reinstallation of account. </p>",download-and-install_1;tb115;,thunderbird,download-install-and-migration,en-US,1595866;1595916;,theardman,https://support.mozilla.org/questions/1420400
1420403,2023-08-06 04:21:30 -0700,2023-08-06 09:13:05 -0700,Thunderbird : Relay access denied,"<p>Dear all, </p><p>since several days I can't send emails any more. I always receive the following error message: </p><p>Sending of message failed. An error occurred while sending mail. The mail server responded:  &lt;xxxx@nordnet.fr&gt;: Relay access denied. </p><p>In the outgoing server setting the port is set to 25. (But I also tried 587 and 465)  For finding a solution I tried all recommendations in your support page, but unfortunately without success. </p><p>Do you have any further ideas&nbsp;? Many thanks in advance. Regards Christine </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1595663;1595664;1595705;,christine.makasy,https://support.mozilla.org/questions/1420403
1420405,2023-08-06 04:49:27 -0700,2023-08-07 03:56:26 -0700,Lost inbox messages,"<p>Hi, I just opened my Thunderbird Inbox to find all (hundreds) of messages disappeared, leaving only the latest 7. This is a disaster, some important stuff needs answering. I think I had automatic archiving set to on. There are no archive files I can find, I looked. Thanks, Jon </p>",other;,thunderbird,other,en-US,1595867;1595930;,greenfinger,https://support.mozilla.org/questions/1420405
1420406,2023-08-06 04:55:50 -0700,2023-08-06 09:21:50 -0700,MESSAGE FILTER  on THUNDERBIRD,<p>I use THUNDERBIRD for email on both my Apple laptop and on my iPad.  The Thunderbird Message Filter works well on the laptop.  But it does not work at all on the iPAD.  All messages received on the iPAD appear only in the general INBOX rather than any of the subfolders.  Attached is a screenshot of the laptop Thunderbird list of subfolders.  How can I get the sorting to work on the iPAD?  Thank you. </p>,ios;how-to-use-firefox-ios;,thunderbird,tips-and-tricks,en-US,1595706;,RMB48,https://support.mozilla.org/questions/1420406
1420408,2023-08-06 05:21:09 -0700,2023-08-08 11:08:14 -0700,New Thunderbird 115.1 install cannot connect to server,"<p>Because of a windows 10 crash, I had to reinstall Thunderbird on my main computer. Downloaded and installed v. 115.1. Settings and data were migrated OK from my laptop, except that the new install cannot connect to the server either to receive or send. It will also not save my password. I know this is not a server problem, because Thunderbird on my laptop has no problem connecting. Thanks, Michael </p>",other;,thunderbird,other,en-US,1595708;1595819;1596152;1596277;,mporter4,https://support.mozilla.org/questions/1420408
1420412,2023-08-06 06:12:25 -0700,2023-08-08 12:46:21 -0700,Unable to log in at server / Did Not Connect: Potential Security Issue,"<p>Hi there, </p><p>I'm a first-time user of Thunderbird and I really like its functionality and interface, however, I can't succeed at adding my Google accounts - every time I get a message one of the following messages: ""Warning: Potential Security Risk Ahead"" or ""Did Not Connect: Potential Security Issue. Thunderbird detected a potential security threat and did not continue to <a href=""http://accounts.google.com"" rel=""nofollow"">accounts.google.com</a> because this web site requires a secure connection."" </p><p>I tried changing the configs but nothing works. Could you please assist on this? </p><p>Thank you for your cooperation! Best regards, Mirela </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1595698;1596291;1596315;,pavlova.mirella,https://support.mozilla.org/questions/1420412
1420424,2023-08-06 09:04:40 -0700,2023-08-06 09:37:46 -0700,thunderbird client 102.64 end double spacing,<p>How do I end double spacing when I create an email in thunderbird version 102.64 </p>,other;,thunderbird,other,en-US,1595712;,pcohen,https://support.mozilla.org/questions/1420424
1420425,2023-08-06 09:39:44 -0700,2023-08-15 09:45:57 -0700,Include message in reply option no longer working,<p>When replying to an e-mail there is an option to inlcude the orignial message in the reply. since the new version of TB this option does not work see picture </p><p>No matter how many times I click on the include message choice  no check mark appears. and the message is not included in the reply </p><p>I can't believe I am the only one with this issue?? </p><p>Paul </p>,other;,thunderbird,other,en-US,1595864;1595959;1595963;1596231;1596271;1596463;1596520;1596689;1596707;1596992;1597003;1597173;1597263;1597388;1597725;1597729;1597740;1597743;1597749;1597750;,paulgritt,https://support.mozilla.org/questions/1420425
1420429,2023-08-06 10:11:23 -0700,2023-08-07 05:16:03 -0700,Lost a couple emails by unthreading them,<p>Greetings - love this email as a less-tracky creepy Outlook option! I didn't like the default threaded option how it kept conversations together - preferring emails are organized just as they are received chronologically -  so I unthreaded them and now I don't see the emails - ideas how to find them? Thank-you! </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1595863;1595943;,willgbailey,https://support.mozilla.org/questions/1420429
1420431,2023-08-06 10:25:30 -0700,2023-08-06 21:24:59 -0700,I have received no new emails since 7/12/2023,"<p>Since deleting lots of old emails, I have received no new emails since 7/12/2023.  My husband sent me one ten minutes ago and I havent received it.  How do I start getting emails again?  Send answer to my husband's email:  [edited from public] @chibardun.net </p>",other;,thunderbird,other,en-US,1595859;,lory2,https://support.mozilla.org/questions/1420431
1420435,2023-08-06 11:05:39 -0700,2023-08-06 11:05:39 -0700,meglévő email cím beállítása,"<p>T. Admin! Az új verzióban nem tudom beállítani a meglévő email címemet, a jelszó jó, de nem találja. Ez egy saját <a href=""http://festekszakerto.hu"" rel=""nofollow"">festekszakerto.hu</a> domain melletti email cím a Forpsi domain kiszolgálón.  A régebbi verzióról történő frissítés során az akkor működő email cím eltünt, azóta nem lehet visszahozni. Üdvözlettel: Varga László </p>",customize;,thunderbird,customize-controls-options-and-add-ons,hu,,varga.laszlo,https://support.mozilla.org/questions/1420435
1420440,2023-08-06 12:15:25 -0700,2023-08-14 11:16:18 -0700,Importing .WAB Address Book into Thunderbird 102,"<p>Hello,  I'm migrating from <strong>Outlook Express</strong> to Thunderbird 102, in Windows 8.1.  I'd like to <strong>import my Address Book (.wab file) into TB 102</strong>.  It seems a direct import is not possible (?).  I have to convert my .wab file to a .csv file that TB can import.  But doing so, I loose all the organization of my old address book (1500 contacts and tens of folders and sub-folders)&nbsp;!  How can I <strong>save the organization</strong> (folders) <strong>of my old address book</strong> in TB&nbsp;?  Tks in advance for your answers and solutions. </p>",download-and-install_1;needsinfo;,thunderbird,download-install-and-migration,en-US,1595861;1597555;1597583;,khediv,https://support.mozilla.org/questions/1420440
1420444,2023-08-06 12:31:45 -0700,2023-08-06 14:12:14 -0700,I can't send any emails,<p>Can not send any emails out of TB ever since the last upgrade.  I didn't change anything.  Getting very frustrated.  I can use Outlook to send and receive but I hate outlook. Tried to reset my IMAP and settings.  Tried about everything on the support page. </p>,other;,thunderbird,other,en-US,1595771;1595793;,CGB1,https://support.mozilla.org/questions/1420444
1420447,2023-08-06 13:39:47 -0700,2023-08-06 21:30:10 -0700,Email account migration,<p>I cannot migrate Email from verizon account that is connected to AOL to new laptop.  I have old emails from account I need for legal matters.  How to access? </p>,download-and-install_1;,thunderbird,download-install-and-migration,en-US,1595860;,hrdboplvr,https://support.mozilla.org/questions/1420447
1420448,2023-08-06 13:43:49 -0700,2023-08-06 22:56:36 -0700,Problema Thunderbird,"<p>Su Mozilla Thunderbird ho configurato l'account del mio indirizzo di posta elettronica certificata. Ogni volta che entro nel programma di posta compare la maschera che richiede l'inserimento della password per la casella di posta certificata. C'è anche un quadratino con la funzione ""Utilizzare gestione password per memorizzare questa password"", ma anche se metto la spunta sul quadratino, il problema sussiste. </p>",fix-problems;needsinfo;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,it,1595898;,castoro787,https://support.mozilla.org/questions/1420448
1420456,2023-08-06 16:06:03 -0700,2023-08-06 21:22:21 -0700,system error Version 102.13.0,"<p>I created 'Active' folder which stays inoperable, it can not be edited nor deleted. Argument error 11 </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1595858;,Rick2,https://support.mozilla.org/questions/1420456
1420460,2023-08-06 17:42:53 -0700,2023-08-06 21:21:32 -0700,Tbird 115,"<p>I generally run a KDE environment with LEAP (SuSE). I see that Gnome has been listed as ""preferred"". How much support or problems will there be with TBird 115 with KDE? </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1595857;,wylbur,https://support.mozilla.org/questions/1420460
1420462,2023-08-06 17:58:35 -0700,2023-08-07 20:45:31 -0700,Ability to download emails suddenly stopped,"<p>ADDENDUM: Emails are now downloading again! All I did was delete a few hundred emails from folders in the vain hope that might help. Noted that the error console reported something wrong with server? Anyway, seems to have resolved with the passage of time perhaps? </p><p>Yesterday my Thunderbird's ability to download emails seemed to suddenly stop. It seems to 'see' that there are emails to download in that the menu bar at the bottom of the window will come up with 'Downloading message 1 of 31' but then it will sit there for a minute or so, then disappear. The activity manager records 'No messages to download'. I've been through the checklist of items to review when this happens and have tried deleting of the global messages thingy from Thunderbird library etc., but no change. </p><p>I can send messages.  </p><p>My internet provider webmail is working and I can see download my emails there so at least I have that ability. However, I prefer to have my Thunderbird app where I can organise and read messages offline and online.  </p><p>I have the latest version of Thunderbird (102.14.0 [64-bit]). I use a MacBook Air with OS Ventura 13.4.1. I have no anti-virus programs and no firewall. </p><p>Can anyone help? Thanks! </p>",other;,thunderbird,other,en-US,1595856;1596132;,thewordygecko,https://support.mozilla.org/questions/1420462
1420465,2023-08-06 19:52:54 -0700,2023-08-06 21:16:59 -0700,"Migration of Thunderbird on Win11, with mail on D: drive, to Linux Mint - Filters lost","<p>After using Thunderbird, since the good old days when it was released on 3.5"" floppy disks!!, I have a moderately complex set up. A small C: drive forced me to move my mail file to D: a while ago. My mail is in D:\ThunderbirdMail and my profile is in %APPDATA%\Roaming\Thunderbird\profile.ini </p><p>profiles.ini contains:  </p> <hr> start of file -------------- <p>[Install8216C80C92C4E828] Default=D:\ThunderbirdMail Locked=1 </p><p>[Profile2] Name=Ian Hobson IsRelative=0 Path=D:\ThunderbirdMail </p><p>[Profile1] Name=default IsRelative=1 Path=Profiles/jgtvh4wi.default Default=1 </p><p>[Profile0] Name=default-release IsRelative=1 Path=Profiles/x1ua9znr.default-release </p><p>[General] StartWithLastProfile=1 Version=2 </p> <hr> end of file ------------- <p>Judging from the dates on the Profiles directory, I am using x1ua9znr.default-release. </p><p>I have tried many times to move the mail to Linux mint, and I usually get the mail to appear, in the right folders. However I am still missing the filters. As you can imagine after using Thunderbird so long, I have many filters and I don't fancy entering them in again by hand. The details appear to be in ""D:\ThunderbirdMail\ImapMail\<a href=""http://imap.googlemail.com"" rel=""nofollow"">imap.googlemail.com</a>\msgFilterRules.dat"".  </p><p>If I knew where to put this file so that Thunderbird will pick it up, the job would be complete.  </p><p>Thanks for your help Ian </p>",other;,thunderbird,other,en-US,1595855;,ian191,https://support.mozilla.org/questions/1420465
1420466,2023-08-06 20:02:16 -0700,2023-08-06 20:48:17 -0700,Moving WLM folders to Firefox.,<p>I am in the process of migrating from WLM to Firefox and I cannot seem to get the IMPORTEXPORT TOOL to work. I am on Firefox 115.1.0 under Windows 10 and I followed the link to download IMPORTEXPORT TOOLS 3.3.2 SM+TB. Following the Q+A topics I may not be alone with this problem! Is there a work around that I could use? Thanks in advance Jim Alexander (Australia) </p>,download-and-install_1;,thunderbird,download-install-and-migration,en-US,1595840;,alexanderjim,https://support.mozilla.org/questions/1420466
1420467,2023-08-06 20:06:51 -0700,2023-08-06 21:12:12 -0700,I can't add outlook.com accounts,"<p>I cannot add any <a href=""http://outlook.com"" rel=""nofollow"">outlook.com</a> accounts to Thunderbird. It says I have been locked out. I tried both IMAP and POP but both failed. I can sign into my accounts any other way on phone or browser. I added all gmail and yahoo accounts and they worked fine </p><p>Thank you </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1595854;,morrisonpaul303,https://support.mozilla.org/questions/1420467
1420475,2023-08-07 00:39:45 -0700,2023-08-10 00:24:53 -0700,Abrir mensajes desde notificación,"<p>Yo tengo desactiva la ""VISTA PREVIA DE MENSAJE"" que el atajo de teclado es el ""F8"", cuando me viene un mensaje nuevo y me muestra la notificación, se abre en ""VISTA PREVIA DE MENSAJE"" obligándome a volver a cerrarlo con ""F8"", es comportamiento se puede cambiar para que me lo habrá en otra ""VENTANA"", como pasa con el resto cuando lo abro en la aplicación. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,es,1596390;1596622;,milorcete,https://support.mozilla.org/questions/1420475
1420476,2023-08-07 01:28:52 -0700,2023-08-07 11:18:16 -0700,Automatic spell checker,"<p>Hi, I'd like to turn on automatic spell checking. I am using Thunderbird 115.1.0 (64-bit) in the United Kingdom </p><p>I found a post saying Options &gt; Options &gt;Composition &gt; 'Spelling' tab </p><p>However I can't even find the OPTIONS tab. </p><p>Help appreciated. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1595929;1595988;1596017;,jerryduk,https://support.mozilla.org/questions/1420476
1420478,2023-08-07 02:17:12 -0700,2023-08-07 09:56:32 -0700,"Missing mailboxes in ""Grouped folder""","<p>Hey there, </p><p>i need help with Thunderbird 115.1.0 (64-Bit) which is the latest update for me after checking it. I am using the grouped folder featured and it's very handy to me. But i am missing two of my mailboxes here. In the Inbox they are all grouped. Please take a look on the picture. The numbers are associated with each mailbox and are obfuscated for privacy reasons. </p><p>Thanks in advance!&nbsp;:) </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1595992;,DennisHeinrich,https://support.mozilla.org/questions/1420478
1420481,2023-08-07 02:36:22 -0700,2023-08-07 20:48:19 -0700,"wrongly created a POP account, then created an IMAP account","<p>Hello </p><p>wrongly created a POP account, then created an IMAP account to a Microsoft Office 365 account. Now I cannot stop de Pop account from downloading all the messages from may server and the IMAP account is giving this error: "" Login to server <a href=""http://smtp.office365.com"" rel=""nofollow"">smtp.office365.com</a> with username d784@dei.uminho.pt failed."" and I cannot send messages form the IMAP account. </p><p>Can you help? </p><p>I have windows 11 Home </p>",other;,thunderbird,other,en-US,1596135;,cristina15,https://support.mozilla.org/questions/1420481
1420486,2023-08-07 03:51:50 -0700,2023-08-07 20:43:30 -0700,thunderbird,"<p>Hi I am running Thunderbird 115.1.0 (64 bit) on windows10 and it keeps asking for my password on the email server. Despite ticking the remember me box, it doesn’t. The same problem does not occur when my wife says an email from her address. Please help me. What am I doing wrong? Thank you. Mike Barker, a pensioner. </p>",other;,thunderbird,other,en-US,1596130;,mikebarker17,https://support.mozilla.org/questions/1420486
1420490,2023-08-07 04:59:28 -0700,2023-08-07 09:52:40 -0700,I can't get back from card view to the default.,"<p>Using Thunderbird 115.1.0, I clicked on the icon top right of the screen and selected card view to see what it looked like. I now need to return to the normal view but the icon has disappeared, so how do I do it? </p>",other;,thunderbird,other,en-US,1595962;1595990;,rhfinch,https://support.mozilla.org/questions/1420490
1420494,2023-08-07 05:45:35 -0700,2023-08-09 10:35:43 -0700,MS365 mail slow and sometimes doesn't download for hours,"<p>I have 4 email accounts in Thunderbird.  Only one is MS365 mail.  The others work just fine, but the MS365 account frequently stops downloading emails, sometimes for many hours.  Then they are all dumped at once, no matter how many times I manually ask to get mail.  This is a POP account.  I have tried clearing cache, removing extensions.  Nothing seems to work.  The same emails download seamlessly into Outlook but I don't want to use Outlook!  Any ideas to solve this? </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1596129;1596202;1596285;1596442;1596526;,susanowm2,https://support.mozilla.org/questions/1420494
1420495,2023-08-07 05:58:55 -0700,2023-08-07 20:42:35 -0700,emails sent on thunderbird post update 102.14.0 being blacklisted,"<p>I updated to latest version of Thunderbird 102.14.0 on 4th August and thereafter all emails being sent by me are being blacklisted by spamhaus. </p><p>When i put in a request to Whitelist, it changes for some time and again all mails sent from my inbox are getting blacklisted. The message which i get is as under: </p><p><strong>""Your IP address is either exhibiting suspect behavior, is misconfigured, or has a poor sending reputation. </strong> </p><p>As a result, the IP is listed in the CSS Blocklist (CSS) </p><p>Click on Show Details to see if you can request a delisting from this blocklist. This will also display any further information we have relating to this listing.<strong>"" </strong> </p><p>We have checked with our internet service provider, my email server works perfect. We have checked with ISP there is no problem there too as my colleague uses same network but different mail (outlook) works perfectly. </p><p>Please help as I am unable to use Thunderbird for sending emails. While I can receive emails. </p><p>regards Vineet </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1596128;,vtrakroo,https://support.mozilla.org/questions/1420495
1420496,2023-08-07 06:01:06 -0700,2023-08-08 16:18:33 -0700,"pdf file attachments open appropriately for viewing in incoming mail and sent mail, but not new outgoing mail prior to being sent","<p>Hi- pdf attachments have always opened using my helper application acrobat.exe.  Two weeks ago pdfs stopped opening for viewing in new outgoing mail, that has not yet been sent.  I get the error about missing helper file (see attached image).  But the helper file is correct (I have checked it and reset it several times). </p><p>And the pdfs open fine when I look at attachments in sent file or incoming email. Only outgoing mail that has not been sent yet has the problem.  And this is new over the last 2 weeks. I feel like it relates to an update in Adobe Reader DC, but I can't see why that would only affect outgoing mail. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1596127;1596345;,mfb11,https://support.mozilla.org/questions/1420496
1420498,2023-08-07 06:13:08 -0700,2023-08-07 20:41:41 -0700,Run now on message filters not working,"<p>Every time I press the ""Run Now"" button on my main set of message filters, it does not open the popup menu.  It used to on my old machine, but it does not on this new machine.  Help?  Thank you. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1596126;,hayes.leesa,https://support.mozilla.org/questions/1420498
1420499,2023-08-07 06:32:23 -0700,2023-08-07 20:41:07 -0700,Should return receipts be end to end encrypted as well,"<p>I have two email addresses - on different email providers for testing purposes.  </p><p>lets call these two email addresses alice at disroot dot org and bob at zohomail dot com (not my real email addresses) </p><p>Both email accounts are set up on the same machine with mozilla thunderbird.  Both accounts have a valid gnu pg keys, created with mozilla thunderbird.  Both accounts have open pgp enabled, and default to enabling encryption on new messages by default.  Since both accounts are on the same thunderbird installation (and profile and yada yada), I have access to both public keys.  When I send an email from one account to another, everything works fine.  Replies are automatically encrypted as well.  However, as far as I can tell, return receipts are NOT encrypted.  </p><p>It is my guess that the return receipt is NOT encrypted because I am able to read the plain text message of the receipt in the zohomail web interface which I didn't give my keys. Snippet:  </p><p>--  Note: This Return Receipt only acknowledges that the message was displayed on the recipient's computer. There is no guarantee that the recipient has read or understood the message contents. Reporting-UA: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Thunderbird/102.14.0  --  </p><p>Is this intentional? </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1596125;,this87,https://support.mozilla.org/questions/1420499
1420501,2023-08-07 06:57:48 -0700,2023-08-07 12:57:33 -0700,Need to respond,"<p>I just received a good answer to my question.  I tried to respond by clicking the ""Mark It As Solved"" button but it would not connect.  The screen said ""This Page Isn't Working."" The address that appeared on the screen was <a href=""https://support.mozilla.org/en-US/questions/1420406/solve/1595706?watch=RCuDjgbTyj"" rel=""nofollow"">https://support.mozilla.org/en-US/questions/1420406/solve/1595706?watch=RCuDjgbTyj</a> Any suggestions?  Thanks. </p>",other;,thunderbird,other,en-US,1596030;,RMB48,https://support.mozilla.org/questions/1420501
1420505,2023-08-07 08:11:36 -0700,2023-08-07 09:32:49 -0700,"stpped getting emails and I cant send messages,but I if I look at server Live.com on line, I see both my new emails and my trial messages","<p>fix the problem why emails do not get to my account, and why messages don't get out although I can see them if I look at <a href=""http://Live.com"" rel=""nofollow"">Live.com</a> on the internet. It shows my current emails and the messages that I tried to send <a href=""http://out.My"" rel=""nofollow"">out.My</a> address isFrisian86@outlook.com It occurred to me than Microsoft could be blocking my connections because the domain outlook is theirs and the may not like that I'm straying ""off the family"", or that idea may be crazy. </p>",other;,thunderbird,other,en-US,1595985;,frisian86,https://support.mozilla.org/questions/1420505
1420509,2023-08-07 08:24:21 -0700,2023-08-07 10:33:29 -0700,I can't receive emails and ca't send messages,"<p>I just sent this request,but I realized no one can reply by email to:  [email]@outlook.com since it's not working. Please respond instead to my  ipad:  [email]@icloud.com Thank you. </p>",other;,thunderbird,other,en-US,1595984;,frisian86,https://support.mozilla.org/questions/1420509
1420511,2023-08-07 08:29:42 -0700,2023-08-07 09:01:08 -0700,Invio mail da programma esterno,"<p>Buongiorno a tutti. Con la versione 102 ero in grado di aprire un nuovo messaggio di TB direttamente da un gestionale esterno. Lo stesso programma apriva una mail (nuovo messaggio) compilata nell'oggetto, nel testo e con un allegato, pronti per l'invio. Ora la versione 115 non dà più segni di vita quando si richiama tale funzione. E' stata rimossa qualche funzionalità? Grazie. </p>",other;,thunderbird,other,it,1595978;,panerofossano,https://support.mozilla.org/questions/1420511
1420513,2023-08-07 08:32:17 -0700,2023-08-08 11:15:07 -0700,Mozilla Thunderbird Keeps asking for Password. Norton 360 to blame?,"<p>Thunderbird kept asking for the Password for my Hotmail Account. As it was the old version of it I had I uninstalled it. I then installed the latest version Thunderbird 115.0.1 Supernova 64 BIt. <strong> </strong> <strong>It has started to ask for the Password again.</strong> </p><p>I am running <strong>Windows Ten Pro 64 2H2 Build 19045.3208</strong> I have done everything in this link other than the install software. </p><p><a href=""https://windowsreport.com/thunderbird-k"" rel=""nofollow"">https://windowsreport.com/thunderbird-k</a> ... -password/ </p><p>It is still doing this. </p> <hr> <p>I have been told this may be due to <strong>Norton 360</strong> that's installed on my PC. Also I have been told Norton 360 does not support client integration with Thunderbird. </p><p>Do you have any ideas?  Thanks&nbsp;:) </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1595983;1596204;1596283;,NumptyWolf2015,https://support.mozilla.org/questions/1420513
1420516,2023-08-07 08:45:08 -0700,2023-08-08 01:51:29 -0700,Cant save to Templates,"<p>When I edit an email for use as a template, the email disappears and nothing is saved in Templates. Last template I was able to create was in April. I even downloaded the Beta version 116.0b7 but that made no difference. I updated this morning to 117.0b1 and still unable to save templates. </p>",other;,thunderbird,other,en-US,1595982;1596183;,andimould66,https://support.mozilla.org/questions/1420516
1420522,2023-08-07 09:56:54 -0700,2023-08-07 17:25:35 -0700,Mail toolbar search 115,"<p>I may be mistaken but, when I first started customizing the Mail toolbar, adding icons/flexible space etc, I thought there was a search option (for searching emails).  However when I had finished customizing it I am without search and there is no option to add it back in as far as I can see... am I mistaken or has it gone walk about? Have attached image. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1595995;1596080;,mcwoozle,https://support.mozilla.org/questions/1420522
1420525,2023-08-07 10:20:33 -0700,2023-08-08 10:23:15 -0700,Entering Port Numbers Setting up Accounts in Thunderbird,"<p>In the past, IIRC, it was possible to select a port number setting box and enter a port number without using the up and down arrow keys.  Now, port numbers are populated after specifying a server name. I the defaults are not those used by the mail server to be used, I have to use the up/down arrow button to select a port number. </p><p>Is this an issue only with my installation?  Is there any reason not to make this entry one that can be entered directly?  Is it a bug?   If so, how do I report it? </p><p>running TB V. 102.14.0 (64-bit) on Windows 10 HE 22H2 updated to current. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1596016;1596031;1596151;1596261;,rabbithutch1,https://support.mozilla.org/questions/1420525
1420536,2023-08-07 11:57:33 -0700,2023-08-07 13:52:24 -0700,Yahoo app password generation,"<p>Thunderbird has been working with Yahoo mail for a long time! Not any longer, my app password failed over the weekend. I contacted Yahoo support because when you try to generate a new Password, on screen message says this feature is currently not available. Yahoo support tell me that yahoo will no longer allow 3rd party emails. </p><p>Nice of Yahoo to tell users, I have seen/heard nothing. </p><p>Terry </p>",other;,thunderbird,other,en-US,1596029;1596043;,wilson.consulting,https://support.mozilla.org/questions/1420536
1420542,2023-08-07 12:24:50 -0700,2023-08-12 05:08:14 -0700,Where are the email messages stored by various email addresses?,"<p>Have an old Dell desktop with Thunderbird as my email program. </p><p>Also, have a HP Envy laptop with Thunderbird on it. </p><p>I did a Full backup using Acronis True Image 2020 and recovered it on my HP Envy.  I do not see the email messages that I had backed up from the Dell desktop. </p><p>How can I locate them on the HP Envy laptop?  When I have done a keyword search apparently, it finds them in the search but when I clik on the search there is nothing there. </p><p>I have noticed also in the Dell desktop that there are various other places that Thundebird has placed some of my emails from previous years.  It could have been from recovering other emails from a previous desktop but I am not sure. </p><p>I would like to consolidate the Dell desktop emails on my HP Envy laptop. </p><p>I am contemplatig getting a new laptop and would like to be able to have everything on 1 laptop. </p><p>Thank you for any assistance you can offer on this. </p>",other;,thunderbird,other,en-US,1596032;1596208;1596230;1596455;1596459;1596659;1597129;,FredricJLowe,https://support.mozilla.org/questions/1420542
1420544,2023-08-07 12:57:06 -0700,2023-08-08 07:09:45 -0700,"Before a Thunderbird Lightning event starts, how to send an email reminder(s)?","<p>Hi all  Thunderbird enthousiast&nbsp;:) </p><p>In version 102, using the Lightning Calendar, when creating or editing a calendar event, how do I automatically send an email reminder(s) before the event start?  </p><p>I tried. But Lightning ""Set up Reminders"" window offers only the ""Show an alert"" option. The number 6 in this screenshot shows the location of this challenge at <a href=""https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-08-07-12-50-55-b4905f.png"" rel=""nofollow"">https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-08-07-12-50-55-b4905f.png</a>  </p><p>What I need is, still in this screenshot above, 1 hour before this event starts, Lightning to automatically send an email message reminder to a preset email address(es). </p><p>--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- </p><p>Below is the same question as above. But with details if you're interested in those. </p><p>Steps to reproduce this challenge: </p><p>1. Using Thunderbird Lightning, click on the ""Event"" button to create a new Calendar event </p><p>2. The ""New Event"" window will open </p><p>3. Using this ""New Event"" window above, using its ""Reminder"" field, select the ""Custom..."" option. The numbers 1 et 2 in this screenshot show this at <a href=""https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-08-07-12-49-18-5d2120.png"" rel=""nofollow"">https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-08-07-12-49-18-5d2120.png</a>  </p><p>5. The ""Set up Reminders"" window will open  </p><p>6. Using this ""Set up Reminders"" window above, open the ""Choose a Reminder Action"" menu. Lightning offers only the ""Show an alert"" option. This screenshot shows the location of this challenge at <a href=""https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-08-07-12-50-55-b4905f.png"" rel=""nofollow"">https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-08-07-12-50-55-b4905f.png</a>  </p><p>7. My question is this, 1 hour before this event starts, how to configure Lightning to automatically send an email message reminder(s) to a preset email address(es)? </p><p>--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- </p><p>Suggestion: </p><p>• If somehow Thunderbird version 102 is not yet able to send an email alert, then this is a suggestion for a new future. I'll try to create a new suggestion at <a href=""https://connect.mozilla.org/t5/ideas/idb-p/ideas"" rel=""nofollow"">https://connect.mozilla.org/t5/ideas/idb-p/ideas</a> Then I'll try to add the link here. • I recall that in a previous version of Thunderbird Lightning, its ""Set up Reminders"" window offered multiples options to choose from. Including ""Show an alert"" or ""Send an email message"". Could part of the previous Thunderbird code be recycled for Thunderbird 102? • If needed, both me and the <a href=""http://Ubertus.org"" rel=""nofollow"">Ubertus.org</a> team would be happy to contribute beta testing and documentation for this new feature. Any volunteer for a patch? </p><p>--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- </p><p>What I tried that did not work: </p><p>• Clicked on the ""Choose a Reminder Action"" drop down menu. Only one option is available. It reads ""Display alert"".  • Double-checked that the calendar is a Network Calendar (CalDAV) • Double-checked that the calendar ""Properties"" as an email address associated to it • Added my email address to the list of Attendees. This does send email notifications. But only on Event creation or event changes. This is not what I need. What I need is, for exemple, 1 hour before an event start, send an email message to be automatically sent to a set email address(es). Assuming that during this period I leave my Thunderbird both open and connected. • Searched for add-on about email alert at <a href=""https://addons.thunderbird.net/fr/thunderbird/extensions/"" rel=""nofollow"">https://addons.thunderbird.net/fr/thunderbird/extensions/</a> I found none able to send email alert before an event start. </p><p>--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- </p><p>Synonyms of calendar event email reminder: </p><p>• email alert • alarm mailing • reminder action • send email reminder • thunderbird notification by email message </p>",calendar;,thunderbird,calendar,en-US,1596134;1596215;,F8a,https://support.mozilla.org/questions/1420544
1420549,2023-08-07 14:55:00 -0700,2023-08-07 20:46:17 -0700,Can't import from previous profile after reinstalling Thunderbird 102,"<p>Thunderbird suddenly stopped working this morning after it updated to 102.14; it wouldn't send or receive anything, even though nothing had changed. It kept popping up a browser window with a fixed URL asking me to login to my Yahoo! mail account. Except I couldn't because it kept telling me to allow cookies even though no cookies were blocked. </p><p>Finally tried reinstalling v102.12 and now it only sees some of the emails, so I tried to import those from the previous profile (which is the same number as the one I have now) and it won't do that, either. It claims two errors, which I can't fix, but the developers should have known about long ago: </p><p>Security Error: Content at chrome://messenger/skin/shared/tabmail.css may not load or link to moz-extension://d44a13e6-5a81-1240-aa57-f4a0b6f0568c/firefoxbanner11.png. 5; </p><p>and </p><p>Uncaught (in promise) DOMException: Could not open the file at /Users/MacBoy/Library/Thunderbird/Profiles/7v67w4i0.default/prefs.js </p><p>So, what am I supposed to do to get those emails back and get Thunderbird working again? It's still not retrieving anything; it just says 'null' when I click on Get Messages. And I'm still not able to see about 17,000 emails that were just there this morning. </p><p>Surely, the developers must know how to fix this; it's their program. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1596133;,Mulder,https://support.mozilla.org/questions/1420549
1420551,2023-08-07 14:58:50 -0700,2023-08-08 10:22:07 -0700,Editing Days in View,<p>In TB 102.14.0 I have several custom values for the range of messages to be displayed.  I haven't found a way to edit or delete them. </p><p>Can anyone tell me how to do this? </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1596124;1596260;,rabbithutch1,https://support.mozilla.org/questions/1420551
1420556,2023-08-07 15:21:51 -0700,2023-08-07 20:39:55 -0700,mozzila thunderbird error,<p>unable to connect to you IMAP sever you may have exceeded the maxium number of connections to this server if so use the advanced IMAP server settings dialog to reduce the number of cached connection </p>,other;,thunderbird,other,en-US,1596123;,bcguy65,https://support.mozilla.org/questions/1420556
1420558,2023-08-07 15:31:16 -0700,2023-08-08 04:17:11 -0700,TB 115 ignores general.useragent.override setting.,"<p>Since I've upgraded to TB 115 from TB 102 TB has been ignoring the ""general.useragent.override"" setting and has been sending the User-Agent header as simply ""Mozilla Thunderbird"". Is there a way to change the User Agent string with TB 115 and why is it ignoring that setting? </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1596122;1596199;,ew732,https://support.mozilla.org/questions/1420558
1420559,2023-08-07 15:39:30 -0700,2023-08-07 20:37:27 -0700,email,<p>still cannot receive email on thunderbird. Someone will have to call me and walk me thru how to fix problem.4th  request to fix this  I am getting tired of not being able to get email on thunderbird </p>,other;,thunderbird,other,en-US,1596121;,opeyandct,https://support.mozilla.org/questions/1420559
1420562,2023-08-07 15:58:56 -0700,2023-08-12 05:14:48 -0700,"I'm so tired of, frustrated with, and annoyed by the reduced and very cramped text viewing area display in the new Thunderbird version as of July 223!!","<p>I'm so tired of, frustrated with, and annoyed by the reduced and very cramped text viewing area display in the new Thunderbird version as of July 223!! This is because the minimum line item display of emails is now three times the previous minimum of only 3 email lines!! And there appears to be no way to reduce that minimum!! </p>",other;,thunderbird,other,en-US,1596120;1596620;1597131;,benv.andrews,https://support.mozilla.org/questions/1420562
1420563,2023-08-07 15:59:14 -0700,2023-08-07 20:36:32 -0700,Can't log on to Thunderbird,"<p>All of a sudden after years of use, I get a login.  My email is there but there's no password and I really do not remember EVER having a password or sign*in. </p>",other;,thunderbird,other,en-US,1596119;,gordocatzzz,https://support.mozilla.org/questions/1420563
1420565,2023-08-07 17:24:15 -0700,2023-08-07 20:35:40 -0700,Thunderbird flatpak 115.1 crashes when selecting print,"<p>Elementary OS (info in image), Thunderbird 115.1 (info in image), Firefox 116.0.1 (info in image) </p><p>Both Firefox and Thunderbird crash when selecting print (info in image). </p><p>Current workaround: Open gmail in Chrome and print from Chrome. </p><p>All software is the latest versions available within flathub and Elementary AppCentre. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1596118;,canopus_star,https://support.mozilla.org/questions/1420565
1420568,2023-08-07 18:55:40 -0700,2023-08-07 19:48:26 -0700,Wrong return email address received by recipient,"<p>G'day, </p><p>Please someone who is not a piece of granite, as I am, help me solve this problem. </p><p>I 'was forced' by circumstances to obtain another email address for my wife, so that I could enter her into competitions, pay her charges, respond to her mail etc. </p><p>I entered her new email address into my 'new' Thunderbird email program (my old ISP dumped my account because it could not support  me with it's new machines.) </p><p>Now whenever I send mail from my own account 'ozgunman@gmail.com' it is received from 'ggungirl33@gmail.com'  and a reply is sent to that address as well, - this fault is creating havoc with my life. </p><p>Thank You Russ </p>",other;,thunderbird,other,en-US,1596094;,ozgunman,https://support.mozilla.org/questions/1420568
1420570,2023-08-07 19:13:55 -0700,2023-08-07 20:35:07 -0700,Thunderbird is not downloading new inbox emails,<p>Thunderbird is not downloading on 2- PC's and think may be new version causing this email locking up and working </p>,fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1596117;,twinspindleguru,https://support.mozilla.org/questions/1420570
1420571,2023-08-07 20:16:55 -0700,2023-08-07 20:56:53 -0700,Seeing Double - Multiple occurrences in preview pane,"<p>I seeing double ...&nbsp;:-) ... Not on every email, but frequently I click on the email and see 2 occurrences of it that are exactly the same.  I attached a picture.  I can refresh and it goes away, but I don't believe this is the correct or expected behavior in the first place.  Love SuperNova!! </p><p>My question is whether others are seeing the same or similar. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1596116;1596139;,dan274,https://support.mozilla.org/questions/1420571
1420573,2023-08-07 22:18:22 -0700,2023-08-07 23:08:09 -0700,Calendar for Thunderbird v115,"<p>I can't add calendar of Office 365 to Thunderbird v115 because TBSync (<a href=""https://addons.thunderbird.net/en-us/thunderbird/addon/tbsync/?src=hp-dl-mostpopular"" rel=""nofollow"">https://addons.thunderbird.net/en-us/thunderbird/addon/tbsync/?src=hp-dl-mostpopular</a>) add-on don't support new version. I think this is core feature and Dev Team can add this feature to Thunderbird. </p><p>Thanks so much </p>",calendar;,thunderbird,calendar,en-US,1596162;,bao1296,https://support.mozilla.org/questions/1420573
1420574,2023-08-08 00:20:58 -0700,2023-08-08 00:20:58 -0700,Calender Crashes after Caldev Import,"<p>Hello, our Company uses Horde as a Email and Calender service. We export our Calenders with Caldev and connect it to our Thunderbird application. Sadly since the Thunderbird Update 115.0.1, when loading the calender, Thunderbird Crashes and even with waiting for up to 6 or 7 minutes Thunderbird wont load.  We use win10 Enterprise on Version 22H2. What we found was that the Problem only occurs with Staff that has read and wright rights.  Thank´s in advance for the help </p><p>Best regards   Philipp </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,philipp.bausch,https://support.mozilla.org/questions/1420574
1420575,2023-08-08 01:20:04 -0700,2023-08-08 04:09:30 -0700,"Transf Profile, but everytime I start, T-Bird creates another default profile again & again... and downloads again ...","<p>Have transf OLD profile w/IMAP accts from \roaming\... onto new PC, BUT I put the old profile names in a new diff directory, say C\T-Bird-Emails\...  </p><p>But do I need to chg ini file (this was never mentioned in all the Q&amp;answers,..). Is it just a matter of chg ini file (which one or both?) and or are there more things to do? pls clarify, Tx </p> <h1 id=""w_"">==</h1> <p>Transf Profile, but everytime I start, T-Bird creates another default profile again &amp; again... and downloads again ... </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1596197;,AzeemH,https://support.mozilla.org/questions/1420575
1420581,2023-08-08 03:25:12 -0700,2023-08-09 00:59:46 -0700,Tearing my hair out!!!!,"<p>New version this morning.   Thunderbird is now double spaced - the most annoying problem at the moment - how can I reduce this to single spacing in the message pane, the folders pane and why is the test so huge in the message itself.   It would be useful for TB to show a key to all the names of the parts of the screen. </p><p>Firstly, can you please help me to reduce the double spacing.   I did try to install the previous version but I don't want to mess things up and I've no idea what a .css file is, so simple instructions please. </p><p>Also, I have a specific size of box for when I write a new message but I'm typing away and my words are not seen unless I widen the box!!    </p><p>Can we have the old version back please - if it ain't broke............ </p><p>Ann </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1596196;1596240;1596251;1596259;1596270;1596279;1596280;1596406;,Bonnie2,https://support.mozilla.org/questions/1420581
1420582,2023-08-08 03:36:42 -0700,2023-08-08 03:36:42 -0700,Thunderbird application fully opening (change in behaviour),"<p>Note: Thunderbird is assigned the <em>mailto</em> action in Firefox. </p><p><strong>Previous experience:</strong> </p><p>1) Firefox -&gt; Email Link  2) New message window would appear - only the new message window </p><p><strong>New experience:</strong> </p><p>1) Firefox -&gt; Email Link  2) Thunderbird application opens 3) New message window appears </p><p>Reason: Opening the full application runs actions (e.g. filters).  </p><p><em>How do I return to the previous, more efficient, functionality?</em> </p>",other;,thunderbird,other,en-US,,alan1world,https://support.mozilla.org/questions/1420582
1420583,2023-08-08 03:41:37 -0700,2023-08-08 11:40:23 -0700,message preview lines (like in Outlook),"<p>Hi, </p><p>I just installed Supernova and it looks nice and clean. So I hope to switch over from Outlook to Supernova but I can't find how I enable e-mail message previews. </p><p>I mean, in Outlook I have my inbox and from every e-mail I can see the first line(s). I assume that in a modern program as Supernova this is also possible? But I don't know how. </p><p>Can someone please explain me how to do that? Thnx. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1596195;1596288;,dhont.philippe1,https://support.mozilla.org/questions/1420583
1420584,2023-08-08 04:21:58 -0700,2023-08-09 04:29:33 -0700,Thunderbird e mail front page,"<p>On my e mail inbox, front page, it has displayed recent e mails on the top half and the lower half shows a preview of the content but I have clearly hit a button which has removed the preview and just shows the whole page of e mails in the inbox. How do I revert to the preview please? </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1596226;1596446;,stuart.meyers,https://support.mozilla.org/questions/1420584
1420585,2023-08-08 04:30:44 -0700,2023-08-08 04:30:44 -0700,TAA Compliance,"<p>Hello, I am seeking to get the latest version of Mozilla Thunderbird approved on my employer's enterprise. There is currently a big push to support American products so my job requires confirmation of Country of Origin, ie an official document or letter, from the software company to provide proof that any software requested is sourced from either the United States or friendly partners (<a href=""https://gsa.federalschedules.com/resources/taa-designated-countries/"" rel=""nofollow"">https://gsa.federalschedules.com/resources/taa-designated-countries/</a>) </p><p>If someone from Mozilla could provide an official letter to me confirming that Mozilla products are primarily developed and/or transformed in the US or its partners that would greatly appreciated as no new software will be approved without this.  </p><p>Please feel free to reach out to me if you have any questions or concerns. Any document you provide can be emailed to sean.m.lee8.civ@mail.mil. </p>",other;,thunderbird,other,en-US,,light_foot16,https://support.mozilla.org/questions/1420585
1420587,2023-08-08 04:36:58 -0700,2023-08-08 04:36:58 -0700,compact folders,"<p>Compact Folders (Alt-f f) no longer appears to compact ALL folders of an account. Previous versions (prior to 115) did ... Regards, Mike </p>",other;,thunderbird,other,en-US,,michael94,https://support.mozilla.org/questions/1420587
1420589,2023-08-08 04:55:07 -0700,2023-08-08 08:09:40 -0700,How do I make Outlook the default app,"<p>After installation Thunderbird became the default app. How do I reset the default app for email back to outlook? </p><p>I've already set the standard app for email to outlook, but when I share a document from for instance Excel a new Thunderbird mail is created </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1596229;,theking2,https://support.mozilla.org/questions/1420589
1420593,2023-08-08 06:22:45 -0700,2023-08-09 01:43:10 -0700,My address book not showing addresses.,"<p>I need to delete my students' addresses for data protection reasons.  </p><p>The addresses don't appear in the Thunderbird address book. They do appear in the 'To' line of an email panel. </p><p>How do I get access to the email addresses in my Thunderbird for deleting? </p><p>With thanks for any pointers, Ulrike </p>",other;,thunderbird,other,en-US,1596272;1596408;,u.i.hill,https://support.mozilla.org/questions/1420593
1420596,2023-08-08 07:04:30 -0700,2023-08-08 11:04:21 -0700,Annoying Caslemedia popup when using Thunderbird,"<p>Can anyone help me delete the popup of Caslemedia when using Thunderbird.  It started a couple days ago. My yahoo mail account seems to be blocked.  The popup seems to use a lot of computer resources.  I have tried three different anti virus software detection/removal without any luck.  </p><p>Thanks, Steve </p>",other;,thunderbird,other,en-US,1596274;,aerowraps,https://support.mozilla.org/questions/1420596
1420598,2023-08-08 07:31:23 -0700,2023-08-08 07:31:23 -0700,Thunderbird Export function improvement (Thunderbird Supernova 115.1.0),<p>Please make use of compression in the zipped created by export function. Why create a backup zip file without compressing it???   thanks! </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,,cmftech,https://support.mozilla.org/questions/1420598
1420599,2023-08-08 07:31:26 -0700,2023-08-09 03:23:13 -0700,How to reply to an email message on Thunderbird,<p>How to reply to an email message on Thunderbird? </p>,fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1596263;1596427;,dfrey5440,https://support.mozilla.org/questions/1420599
1420600,2023-08-08 07:34:21 -0700,2023-08-08 08:08:42 -0700,how to reply to an email message on Thunderbird,<p>How to reply to an email message on Thunderbird? </p>,other;,thunderbird,other,en-US,1596228;,dfrey5440,https://support.mozilla.org/questions/1420600
1420602,2023-08-08 07:55:13 -0700,2023-08-08 08:36:34 -0700,thunderbird supernova e google task,"<p>Succede anche a voi che i tasks di google non vengono visualizzati nè sul calendario nè sulla sezione attività? Ho anche installato il plugin ""google provider"" ma niente da fare. Dove sbaglio? </p><p>grazie Marco </p>",other;,thunderbird,other,it,1596236;,xmarconx2013,https://support.mozilla.org/questions/1420602
1420603,2023-08-08 08:16:18 -0700,2023-08-09 11:53:27 -0700,Junk filters: Body and Customized search not working,"<p>Hello, I've been trying to filter some junk emails but no luck. The Subject, From, To, Etc. filters work as expected. However, a search on Body and/or Customized fields doesn't work. For example: </p><p>1) Body -&gt; Contains -&gt; sometext: This doesn't work at all, even for a word. I can find the email using the quick filter so I know the words are correct but the filter is not picking the emails up. I tried everything, phrases, words, numbers. Nothing works. I checked the source code of the emails and I can see the text right there so it is not a problem of formatting, encryption, Etc. </p><p>2) Customized -&gt; X-Sender-IP -&gt; is / Contains -&gt; <a href=""http://xxx.xxx.xxx.xxx"" rel=""nofollow"">xxx.xxx.xxx.xxx</a>: This doesn't work. I checked the source code of the emails and I can see the text right there so it is not a problem of formatting, encryption, Etc. </p><p>I also tried with Before and After junk email classification but that didn't make any difference.  </p><p>The issue is that Sender, Subject are not good enough as they change every time and domains you cannot always block because some of them are actually valid. </p><p>I use filters with the Match Any Of The Following option.   </p><p>Please advise. </p><p>Thanks. </p><p>Regards </p>",other;,thunderbird,other,en-US,1596269;1596535;,imtoao,https://support.mozilla.org/questions/1420603
1420607,2023-08-08 09:04:50 -0700,2023-08-09 10:18:29 -0700,Sync address book with Google contacts,"<p>I am set up to sync Thunderbird address book to Google Contacts. However, as near as I can tell, this only syncs one way from Google to TB but not the other direction so if I add a new email address to TB address book it doesn't upload to Google. </p><p>Is this correct or do I have a bad setting? If the latter, I can't find it. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1596265;1596464;1596476;1596519;,dixoncmark,https://support.mozilla.org/questions/1420607
1420612,2023-08-08 09:17:38 -0700,2023-08-09 04:49:13 -0700,Font size rendering is incorrect when composing a new message,"<p>I'm using TB version 102.13.0 (64-bit) under Windows 10. When I click 'Write' and start typing the body of the message the font size is too small. The default settings are:  Paragraph - Calibri - Large (as ticked on the list of font sizes when you click on the 'set font size' button). However, the font has size more like 'small'. It is a lot smaller than the 16px-size font rendered in the HTML signature. The email address' 'Composition and Addressing' options has 'Compose messages in HTML format' set to 'YES'. </p><p>You can see in the attached screenshots that the font size is rendered correctly in the received message. </p><p>This problem means that Thunderbird is now useless to me. I cannot work around the issue since this would mean selecting font size 'medium' when composing a message which displays as a tiny, tiny illegible font. </p><p>Thank you very much. Stephen Farndon, Cognoscenti Solutions Ltd. </p>",other;,thunderbird,other,en-US,1596256;1596413;1596419;1596453;,dev45,https://support.mozilla.org/questions/1420612
1420616,2023-08-08 10:00:54 -0700,2023-08-08 23:52:50 -0700,thunderbird google calendar 102.14.0 (64 bit),"<p>ciao a tutti ho notato che il un problema con google calendar, se scrivo un nuovo evento tutto ok, lo trasferisce anche su internet e di conseguenza su il mio iphone. se scrivo un nuovo evento su iphone lo trasferisce su internet ma non compare su thunderbird. se scrivo un nuovo evento su internet lo trasferisce su iphone ma non compare su thunderbird. thunderbird dunque legge google calendar ma non riesce a scriverlo.. come posso risolvere? grazie a tutti </p>",needsinfo;calendar;,thunderbird,calendar,it,1596403;,nicdaddy,https://support.mozilla.org/questions/1420616
1420626,2023-08-08 12:02:34 -0700,2023-08-10 18:31:35 -0700,"How can I create a ""Receive Only"" account?","<p>I have an email account where I receive vital automated reports. However, I never should be sending email using this account. Inadvertently, I will be looking at this inbox and click on WRITE to send an email from my regular account. The ""from"" address is picked up from the identity associated with this account and the recipient is very confused. </p><p>It looks like there is no way to delete all identities for an account. So is there any way to set up a 'Receive Only' account that cannot be used to send from? </p>",other;,thunderbird,other,en-US,1596321;1596334;1596552;1596589;1596791;,terry30,https://support.mozilla.org/questions/1420626
1420628,2023-08-08 12:12:22 -0700,2023-08-08 23:57:23 -0700,Creazione account di una mail fastweb esistente,"<p>Buonasera, ho acquistato un nuovo computer con windows 11 , e sto ricaricando tuti gli indirizzi di posta elettronica. Con GMAIL e LIBERO è andato tutto bene, mentre con FASTWEB non sono riuscito a procedere. Ho provato, come suggerito, ad inserire ""password normale"" ma il messaggio è sempre lo stesso: impossibile autenticarsi sul server. La configurazione, il nome utente o la password potrebbero essere errati. Qualcuno potrebbe aiutarmi? Grazie. Antonio. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,it,1596404;,cartaghena.dance,https://support.mozilla.org/questions/1420628
1420631,2023-08-08 12:57:00 -0700,2023-08-10 07:51:53 -0700,Thunderbird Calendar,<p>Can I create two independent calendars which have different calendar entries and information? </p>,calendar;,thunderbird,calendar,en-US,1596319;1596322;1596324;1596338;1596523;1596686;,bosque-bill,https://support.mozilla.org/questions/1420631
1420632,2023-08-08 13:02:26 -0700,2023-08-08 13:23:11 -0700,Damaged / Corrupted Folder,"<p>The problem I am requesting assistance with is that a number of my mail folders have been ""corrupted/damaged"".  Once a folder is  ""damaged"" I can no longer delete or rename the folder. </p><p>The icons for mail folders are normally displayed as yellow.  I can delete and rename these ""normal"" folders using the menu displayed by a right click or by changing the name in the ""Properties"" name field menu.  </p><p>A visible clue that a folder is ""damaged"" is that the folder icon is displayed as purple instead of yellow.  When I right click on a ""damaged"" folder the options to delete and rename do not' appear in the menu displayed. Additionally I can not change the name of the folder by changing the content of the name field in the ""Properties"" menu, I have tried to use the repair option that is displayed in the ""Properties"" menu, but has no effect. </p><p>I am running the most recent level of Thunder (102.14.0 (64-bit) on a Surface machine running Windows 11 Home, Verson 22H2,  OS Build 22621.1992.  Any assistance welcome. Tx Tom Thomas J Meehan [removed emails from public] </p>",other;,thunderbird,other,en-US,1596320;,capttjm,https://support.mozilla.org/questions/1420632
1420637,2023-08-08 14:27:11 -0700,2023-08-09 07:19:45 -0700,Changing from POP to IMAP,"<p>I currently have Thunderbird set up using POP but would like to change to IMAP to sync with my other devices.  If I change from POP to IMAP, a. will that affect the emails that are currently showing in Thunderbird and b. will the emails that are in Thunderbird then appear with my other points of access? </p>",other;,thunderbird,other,en-US,1596480;,ThurstonOR,https://support.mozilla.org/questions/1420637
1420639,2023-08-08 14:47:38 -0700,2023-08-08 14:47:38 -0700,Import OLM (Mac) to Thunderbird,"<p>Hello, I would like to migrate my Outlook 365 (Mac OLM File) to THunderbird.  It is large ... 38GB ... and work related. Is there a safe and reliable way to do this, preferably using a Mozilla Utility&nbsp;? </p><p>Thank you&nbsp;! TD </p>",other;,thunderbird,other,en-US,,td9,https://support.mozilla.org/questions/1420639
1420641,2023-08-08 14:56:55 -0700,2023-08-14 13:02:57 -0700,Thunderbird Gmail OAuth2 failing with Thunderbird detected a potential security threat and did not continue to accounts.google.com,"<p>TB version: 115.1.0 (64-bit) Windows 10 (corporate laptop) </p><p>Fresh laptop, fresh install of TB. </p><p>When trying to connect email@example.com (not really my email), TB correctly detects that my domain is hosted at Google, configures IMAP and SMTP for OAuth2, and pops up the window to authenticate. </p><p>Instead of an authentication prompt, I'm met with this error: </p><p>URL: <a href=""https://accounts.google.com/o/oauth2/auth?response_type=code&amp;client_id=&lt;CHOMP&gt;aq8lmia8j&lt;CHOMP&gt;.apps.googleusercontent.com&amp;redirect_uri=http%3A%2F%2Flocalhost&amp;scope=https%3A%2F%2Fmail.google.com%2F+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fcarddav+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fcalendar&amp;login_hint=user%40example.com"" rel=""nofollow"">https://accounts.google.com/o/oauth2/auth?response_type=code&amp;client_id=&lt;CHOMP&gt;aq8lmia8j&lt;CHOMP&gt;.apps.googleusercontent.com&amp;redirect_uri=http%3A%2F%2Flocalhost&amp;scope=https%3A%2F%2Fmail.google.com%2F+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fcarddav+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fcalendar&amp;login_hint=user%40example.com</a> </p><p>Text: Did Not Connect: Potential Security Issue </p><p>Thunderbird detected a potential security threat and did not continue to <a href=""http://accounts.google.com"" rel=""nofollow"">accounts.google.com</a> because this website requires a secure connection. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1596337;1597598;,matt193,https://support.mozilla.org/questions/1420641
1420643,2023-08-08 15:05:56 -0700,2023-08-08 16:37:45 -0700,"Changing font for subject line window and left bar, TB 115","<p>Just upgraded to TB 115 on Mac. I've always thought that the default font for the TB system, used in the subject lime window and left bar (as opposed to the font for composing messages) was too small, and there never seemed to be a way of making it larger. With the upgrade to 115, it got even smaller!   </p><p>The knowledge base suggested to use the Config Editor to modify the variable layout.css.devPixelsPerPx (normally set to -1) to 1.4. This resulted it a nice display on my big monitor, but dragging the window to my laptop screen resulted in an extremely tiny font!  </p><p>I need a reliable way to do this. Otherwise, I'll have to revert versions, or at worst, give up on T'bird, which I don't want to do. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1596353;,lieber46,https://support.mozilla.org/questions/1420643
1420644,2023-08-08 15:33:43 -0700,2023-08-09 10:06:40 -0700,Can't send a contact's vCard,"<p>I'm really amazed by this but it doesn't seem to be a method to attach a contact's vCard to an eMail. I can copy/paste or drag the contact from the addressbook list but all I get is the contact's name and eMail address. Apparently (according to another very old post) I must create a new addressbook, add the contact to that list, then export the addressbook as vcf. I can then attach that vcf file to an outgoing eMail. That's four steps. </p><p>There was an old addon (no longer compatible since 50 integer releases ago) that allegedly included this function. </p><p>Seems like someone was never assigned to this function at the Thunderbird mothership. Would be nice if it might be added to the next release (or as soon as practical given the realities). </p><p>Thank you, Barry </p>",other;,thunderbird,other,en-US,1596352;1596485;1596513;,rumplestiltskin,https://support.mozilla.org/questions/1420644
1420645,2023-08-08 16:29:24 -0700,2023-08-08 16:29:24 -0700,Thunderbird,<p>I can't access my Thunderbird e-mail.  All I get is the home apge with nothing on it. </p>,other;,thunderbird,other,en-US,,mauricejmurphy,https://support.mozilla.org/questions/1420645
1420646,2023-08-08 16:54:38 -0700,2023-08-08 19:46:09 -0700,Outlook Calendar Import,"<p>I'm migrating from Outlook to Thunderbird 115 and the email import went great. However, I'm not allowed to select the tic-box next to ""Calendars"" so the calendar is empty. Any ideas greatly appreciated. Thanks </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1596381;,phill.richardson.101,https://support.mozilla.org/questions/1420646
1420652,2023-08-08 18:51:57 -0700,2023-08-08 18:51:57 -0700,Saving attachments,"<p>Whenever I try to save an attachment, whether by right clicking on the file name or clicking on the Save icon, Thunderbird crashes, goes into a stall that has to be terminated by closing or ending in Task Manager. This is for both my gmail and hotmail accounts. The only way I seem to be able to save attachment is my dragging it off the Thunderbird window, to a destination folder such as my Desktop. I also cannot attach files; get similar software stall. I can drag files into an email message however.  Using Thunderbird 115.1.1 on a Win10 computer, with Avast anti-virus. Same situation on at least the last 3-4 Thunderbird versions. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,thebugdoc01,https://support.mozilla.org/questions/1420652
1420655,2023-08-08 19:09:58 -0700,2023-08-09 10:43:25 -0700,Composition font size,"<p>Recent onset: When I write, the font is so tiny as to be illegible to edit, but it is normal on receiving end. </p>",other;,thunderbird,other,en-US,1596527;,ttrueb,https://support.mozilla.org/questions/1420655
1420657,2023-08-08 20:47:14 -0700,2023-08-11 00:52:39 -0700,Deleted emails do not appear in Trash folder,"<p>After accidentally ‘upgrading’ from Thunderbird v102 to Thunderbird v115, I have a couple of issues that I didn’t have with v102. Here’s the first. (I’m not sure if I’ve chosen the correct topic.) </p><p>Under Server Settings I have:  </p><pre> ‘When I delete a message: Move it to this folder:   Trash on Internode’. </pre> <p>(Internode is my mail server.) This is unchanged from Thunderbird 102, but it no longer works as it should. I have a folder called ‘Trash’, but when I delete a message, it does not appear in that folder or any other, so I can’t recover or refer to deleted messages. In case it’s relevant, I’m attaching a screenshot of the ‘unified folders’ part of my folder tree with all folders opened. Some things there look odd to me. Drafts, Templates, Sent have subfolders (Internode, Local folders). Trash has none—is this connected with the problem? Junk is split in an odd way, but it seems to work as it should. Any help will be welcome. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1596837;,kim.bastin,https://support.mozilla.org/questions/1420657
1420660,2023-08-08 21:20:58 -0700,2023-08-09 12:48:58 -0700,Emails,<p>I have four email accounts in thunderbird. I can not send or receive emails on my primary email. I have read and tried a lot of different things. I am not very good at computers. I would appreciate some help please. </p>,fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1596545;,lennwen,https://support.mozilla.org/questions/1420660
1420662,2023-08-08 21:25:44 -0700,2023-08-09 13:04:05 -0700,pop3 data lost after missconfigure imap on same folder,"<p>Hi, i have an issue when migrating my old thunderbird pop3 data, and now my old data lost. previously i setting my thunderbird with pop3 and put that on different partition. when i re install my computer, i probably misconfigured account setting to imap and pointing data folder to pop3 folder before. that caused my pop3 old data lost on that folder and leaving only .msf file. </p><p>any suggestion in this case. </p><p>sorry for my bad english. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1596549;,wisnu.con,https://support.mozilla.org/questions/1420662
1420663,2023-08-08 21:33:26 -0700,2023-08-09 10:52:31 -0700,Supernova refuses to use formatting that existed prior to the automatic upgrade,"<p>Since the automatic upgrade to Supernova I have been having major problems with my emails. </p><p>Printing - first page email header, second page body of email (even if it is only 2 or 3 lines), third page signature block. What a waste of paper. </p><p>Typing - it only uses a Courier font and only types around 6 words per line. </p><p>Signature block - refuses to use the designated signature block, instead again just types everything in Courier. </p><p>Looks bloody awful and not at all professional when sending to clients. </p><p>I've tried uninstalling and reinstalling but that did nothing. </p><p>Have looked at reverting to the previous build but that doesnot appear to be an option. </p><p>Grateful for any suggestions, otherwise I will need to look at other options. </p>",other;,thunderbird,other,en-US,1596529;,annesch1,https://support.mozilla.org/questions/1420663
1420669,2023-08-09 00:40:31 -0700,2023-08-09 02:03:09 -0700,jak importovat PST a OST soubory do thunderbirdu?,"<p>Dobrý den. </p><p>Přecházíme u zákazníka z MS Outlook 365 do Thunderbirdu.  Jak mám přenést maily, adresář a kalendář? </p><p>Jiří Vavruška </p>",download-and-install_1;,thunderbird,download-install-and-migration,cs,1596412;,jvcomp,https://support.mozilla.org/questions/1420669
1420670,2023-08-09 00:58:27 -0700,2023-08-09 00:58:27 -0700,Thunderbird hides last message,"<p>I use Manjaro Linux distribution, stable branch. After the latest upgrade to TB 115 I started to have a problem with the message window - it hides the last message. I use the classic layout and in the window with all messages my latest messages are at the bottom. From the upgrade I need to scroll to the very last message every time as it is either partially or completely hidden. </p><p>Any idea if this can be somehow solved via configuration or is that a bug which needs to be fixed? </p><p>I tried to check the TB bugzilla but did not find anything there … </p>",other;,thunderbird,other,en-US,,vlamarek,https://support.mozilla.org/questions/1420670
1420672,2023-08-09 01:33:23 -0700,2023-08-09 01:33:23 -0700,"hi having trouble with emails can receive but no send, it send but doesn't load in sent folder, think i have accidently right click something, all i get in the bottom right corner is  inbox/inbox/inbox not found thanks",<p>thank you all those sub folders have no messages now. </p>,other;,thunderbird,other,en-US,,elitelocksmith,https://support.mozilla.org/questions/1420672
1420673,2023-08-09 02:01:18 -0700,2023-08-09 07:11:06 -0700,"Message Filters, use OR","<p>Is it possible to use OR in Message Filters, something like the screenshot attached. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1596477;,carl-johan.larsson,https://support.mozilla.org/questions/1420673
1420675,2023-08-09 02:37:04 -0700,2023-08-09 02:37:04 -0700,How to disable the 'Search for recipient certificates'?,"<p>Hello, </p><pre> My Thunderbird is now updated to version 115.1.0 </pre> <p>Each time I want to write a new e-mail, I get a popup ""Search the directory for recipient certificates. This operation may take a few minutes.""  This actually takes minutes (each time), despite my directory for recipient certificates is certainly empty. So, how to disable this 'feature'? Best regards </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,,christophe.lohr,https://support.mozilla.org/questions/1420675
1420678,2023-08-09 03:04:55 -0700,2023-08-09 03:04:55 -0700,Thunderbird just deleted half my email passwords.,<p>Thunderbird just deleted half my email passwords. I have not changed or installed anything new. What is going on and is it safe to input them again? </p>,other;,thunderbird,other,en-US,,robin.courtney,https://support.mozilla.org/questions/1420678
1420681,2023-08-09 03:44:34 -0700,2023-08-09 04:38:39 -0700,DELETING EMAILS,"<p>I have an email account in thunderbird and same on the iphone, i would like to know how to configure so when i have deleted an email off either inbox, the other inbox gets rid of the email also. </p>",other;,thunderbird,other,en-US,1596449;,gsc1ugs,https://support.mozilla.org/questions/1420681
1420683,2023-08-09 04:04:26 -0700,2023-08-11 05:05:11 -0700,Thunderbird not saving sent emails,<p>I have been using Thunderbird 102.14.0 for some time but it has suddenly stopped saving sent files to the sent directory.  The file is sent to the recipient. </p><p>the message I get:- Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent-anathan@iinet.net.au. </p>,desktop;other;windows-10;,thunderbird,tips-and-tricks,en-US,1596479;1596660;1596865;,anathan,https://support.mozilla.org/questions/1420683
1420684,2023-08-09 04:12:55 -0700,2023-08-09 04:42:19 -0700,How do I move the menu bar back to above the mail toolbar (version 115)?,"<p>After upgrading to version 115, the mail toolbar is displayed on top of the menu bar. How can I revert that, please? </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1596451;,Elomir2,https://support.mozilla.org/questions/1420684
1420688,2023-08-09 05:22:18 -0700,2023-08-09 06:26:24 -0700,Come aggiungere un secondo account Gmail in Thunderbird?,"<p>Salve,  sto cercando disperatamente di aggiungere un secondo account di posta Gmail in Thunderbird ma senza successo. Tale account funzionava benissimo in Thunderbird assieme all'altro fino a che, per errore, l'ho rimosso e sono cominciati i problemi per riconfigurarlo! Ho tentato più volte con la configurazione automatica che con quella manuale ma ricevo sempre un messaggio di impossibiltà di connessione. Qualche dritta in merito? </p><p>GRazie Mau </p>",other;,thunderbird,other,it,1596466;,mauri.fer.mf,https://support.mozilla.org/questions/1420688
1420691,2023-08-09 05:52:17 -0700,2023-08-14 23:02:51 -0700,contraseñas,"<p>Hola, no puedo enviar email xq las contraseñas son incorrecta. Realizo estos pasos  Haz clic en el menú Herramientas y selecciona el menú Consola de errores. Pega el siguiente texto openDialog(""chrome://pippki/content/resetpassword.xul"") </p><pre>y no soy capaz de acceder </pre>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,es,1596813;1596861;1597687;,alvarogf,https://support.mozilla.org/questions/1420691
1420693,2023-08-09 06:22:11 -0700,2023-08-09 06:30:15 -0700,versione thunderbird,"<p>buon giorno è possibile installare una versione precedente di thunderbird? con il nuovo aspetto della versione 115 non riesco ad adattarmi, ho difficoltà nel migrare le impostazioni dalla precedente versione 112.14 Grazie per l'attenzione </p>",download-and-install_1;,thunderbird,download-install-and-migration,it,1596467;,fdapra,https://support.mozilla.org/questions/1420693
1420697,2023-08-09 07:15:20 -0700,2023-08-09 09:40:41 -0700,email address,<p>How do I delete an old email address that I no longer require </p>,privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1596507;,d.hill952,https://support.mozilla.org/questions/1420697
1420700,2023-08-09 07:32:56 -0700,2023-08-14 04:19:25 -0700,how to view emails on server,<p>Hi lovely Thunderbird people! Can you come through again for me!! How do I view my older emails on the server? I am having to set Thunderbird afresh as my PC has died and I have replaced it. </p>,download-and-install_1;,thunderbird,download-install-and-migration,en-US,1596506;1597398;1597412;1597497;1597506;,frederica.bull,https://support.mozilla.org/questions/1420700
1420701,2023-08-09 07:41:09 -0700,2023-08-09 12:56:15 -0700,Thunderbird 115 icon,"<p>Good morning, I have been using Thunderbird as my primary mail client for over 10 years now. I recently updated it to version 115 in Ubuntu 22.04, after updating through Snap Store, the Thunderbird mail icon has not changed to the newer version, it remains as the same icon from version 112. How can I address this issue? </p>",other;,thunderbird,other,en-US,1596546;,hermis2008,https://support.mozilla.org/questions/1420701
1420702,2023-08-09 07:52:03 -0700,2023-08-12 10:03:57 -0700,How can I permanently remove the Archives folder?,<p>How can I permanently remove the Archives folder? I have no need for such a thing thanks </p>,other;,thunderbird,other,en-US,1596505;1596665;1596932;1597183;1597192;,pls5116,https://support.mozilla.org/questions/1420702
1420703,2023-08-09 07:56:15 -0700,2023-08-09 07:56:15 -0700,CalDav Authentication Caching Thunderbird 115.1.0,"<p>I have been synchronizing my calendars from Fastmail for a couple of years using App Passwords. Recently I upgraded to Thunderbird 115.1.0 and Thunderbird appears to have decided it would rather use an oAuth flow for CalDAV authentication. This would be fine, except the next time the calendars attempt to synchronize the authentication fails and the calendar is automatically disabled. I have not been able to find a way to go back to forcing app password authentication or to successfully retain oAuth authentication. Has anyone else run into this problem? Other potentially useful information: I'm running Debain Testing and Sway with Thunderbird installed from Debian repos. Downgrading to 102 restores expected behavior. </p>",calendar;,thunderbird,calendar,en-US,,smjklake,https://support.mozilla.org/questions/1420703
1420704,2023-08-09 08:13:03 -0700,2023-08-09 09:32:57 -0700,Send message error - Mail server responded: no such user,"<p>Hi, i have an issue here.  </p><p>I have an issue sending out mail from my primary domain @stssco.com to my alias email.. </p><p>it works previously but now it don’t. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1596503;,bcow,https://support.mozilla.org/questions/1420704
1420710,2023-08-09 09:15:30 -0700,2023-08-10 11:59:40 -0700,"thunderbird 115.1.0 (64-bit) - delete message does not go to previous msg, rather next msg","<p>I am trying to use Thunderbird vs. Outlook but becoming very frustrated. First I want my most recent emails at the top vs. bottom.  When I delete an email (8/6/2023, 12:52 PM), the 'next' (meaning older - 8/6/2023, 12:46 PM) email is presented vs the 'previous' (meaning newer - 8/6/2023, 1:00 PM). How do I fix this.  I really don't want to go back to Outlook but every time I delete an email I have to click 'prev', which is becoming tedious and frustrating. I've searched Support and none of the existing responses fix my problem. Thanks in advance. Jerry K </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1596510;1596743;,mailforjdk,https://support.mozilla.org/questions/1420710
1420714,2023-08-09 09:56:40 -0700,2023-08-09 10:44:28 -0700,Donation,<p>I donated but I still get the 'nag screen' when I launch Thunderbird. Why? </p>,other;,thunderbird,other,en-US,1596528;,bob-fowler,https://support.mozilla.org/questions/1420714
1420717,2023-08-09 10:10:25 -0700,2023-08-09 12:58:15 -0700,"There is no ""option"" tab in Mozilla Thunderbird menu (square with 3 lines at top of right-hand corner) or when I click on ""tools""","<p>There is no ""Options"" anywhere in the Thunderbird menu bar (square with 3 lines at top of right-hand corner). There is no ""Option"" tab not under ""Tools"" either in the menu bar. These are the only tabs under ""Tools"": Import; Export; Search Messages; Message Filters; Open PGP Key Manager; Download Manager; Activity Manager: Developer Tools. I have been researching this for several days now and cannot find any solutions. I am running Windows 11 Student/Home and my Thunderbird is up to date (version 115.1.0 (64-bit). </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1596525;1596534;1596547;,shaya4,https://support.mozilla.org/questions/1420717
1420722,2023-08-09 10:48:24 -0700,2023-08-09 10:56:21 -0700,Thunderbird 115,<p>I keep getting a bogus Yahoo login screen when I try to get mail from my yahoo  account. Apparently I got it from visiting a help site that looked legit. This fake login screen also blocks me from downloading my Yahoo email. I know its fake because when I try to login using this screen it tells me to enable all cookies to proceed. </p>,other;,thunderbird,other,en-US,1596530;,dwebster55,https://support.mozilla.org/questions/1420722
1420723,2023-08-09 10:54:53 -0700,2023-08-12 09:53:15 -0700,"MOVING T-BIRD files to Win 10 from WIN 7, Getting WIN 10 to recognize e-mail accts.","<p>Hello, </p><pre> Recently I had several comm. exchanges with David regarding moving my T-Bird files from this WIN 7 PC to my new Win 10 PC.  I was able to copy the THUNDERBIRD folder (in the Roaming folder) to a thumb drive.  I did the opposite steps on the WIN 10 PC. </pre> <p>When I open THUNDERBIRD (in the 10 PC), immediately a Google screen appears, asking to insert my password.  I type the password in, which is VERY familiar to me, and I get an error message from Google stating that it is wrong.  It is NOT wrong!!!!!! Furthermore, I have 4 e-mail addresses, but only the main one shows in the column on the left side of T-BIRD. </p><p>David suggested that I close the previous thread; he also suggested that the problem may be due to something called ""OAUTH2"".  I have NO clue what this is or means, no clue how to go about investigating it. I've gone to local PC repair shops.  They don't deal with THUNDERBIRD.  I went to the local GEEK SQUAD outlet in a BEST BUY store, and they gave me similar stories. So!, I've been trying to move my T-BIRD data from this PC to the 10 since this past Christmas time, and so far have been unsuccessful.  And, trying to get assistance from Google / Gmail is out of the question. H-E-L-P! Thank you. k.t. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1596538;1596669;1596682;1596705;1597184;1597189;,KARL_TAUSCHEN,https://support.mozilla.org/questions/1420723
1420725,2023-08-09 11:27:06 -0700,2023-08-11 14:08:15 -0700,Certain email accounts slow to send 115,"<p>After a recent clean install of 115 I am having an issue that I am finding annoying. I have several email accounts Gmail, Aol, GMX and Sky. </p><p>When I write an email using GMX or Gmail, clicking send opens a 'sending' box which closes again almost immediately having sent straight away. However when I use Sky or AOL the 'sending box' stays open for between 20-25 seconds before its sent. Very irritating </p><p>I have tried the same Sky/Aol accounts in Windows mail and a trial version of Mailbird and they send instantaneously. So there are no issues with my setup or the network.  I have read about mailnews.sendInBackground but not sure if this isnt just hiding a problem rather than fixing it. </p><p>Any suggestions as to a setting I could change or something else please. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1596752;,mcwoozle,https://support.mozilla.org/questions/1420725
1420726,2023-08-09 11:36:43 -0700,2023-08-09 11:36:43 -0700,Incapacidade de receber ou enviar emails desde o dia 1 de agosto,"<p>Boa tarde, </p><p>Desde 1 de agosto passado que não estou a receber e-mails e ontem testei enviar e-mails e eles não chegam ao destino. </p><p>Podem ajudar-me a ultrapassar a situação? Obrigada Silvia Bento </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,pt-BR,,geral68,https://support.mozilla.org/questions/1420726
1420728,2023-08-09 11:49:25 -0700,2023-08-09 11:50:13 -0700,Thunderbird Parou de enviar mensagens ou salvar em rascunho,"<p>Apos criar uma regra de encaminhamento de email o thunderbird começou a não enviar mais os emails criados. Não envia nem salvo em rascunho, mas continua recebendo normalmente. Já desisntalei, já troquei a senha, já exclui o smtp... Nada funcionou. </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,pt-BR,1596533;,elves,https://support.mozilla.org/questions/1420728
1420730,2023-08-09 12:30:53 -0700,2023-08-09 16:42:19 -0700,Can't open docx file attachment in Thunderbird,"<p>I am unable to open up a Word docx file attachment in Thunderbird.  I can open a Word doc file attachment, but not a docx file attachment. ""Use Word (default)"" are both the ""Actions"" that are set to open a Microsoft Word 97-2003 document and Microsoft Word Document under 'Settings/General/Files &amp; Attachments'. </p>",other;,thunderbird,other,en-US,1596591;,shaya4,https://support.mozilla.org/questions/1420730
1420731,2023-08-09 12:59:35 -0700,2023-08-09 13:26:03 -0700,Thunderbird web not working,"<p>Email works fine, but nothing happens when I click on links in message.  I am connected, web browsers work.  Only change was to DNS (changed primary to 1.1.1.1) on router.   Router was rebooted.  Again, web browsers work, email works...only links in Tbird don't work.  No other changes, Tbird updated over a week ago and was fine until DNS change. </p><p>Thanks in advance. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1596554;,purchasemail28803,https://support.mozilla.org/questions/1420731
1420737,2023-08-09 13:33:14 -0700,2023-08-11 05:02:30 -0700,Thunderbird 115,"<p>Hello, Starting this past Sunday, I started getting this popup when I try to retrieve my yahoo email. ( See screen shot.) I assume it's somewhere in my TB profile, I uninstalled and re-installed TB but it won't go away. Does anyone know how to get rid of it? I know it's a fake login screen because when I click on the sign in button, I get a response to ""enable all cookies to continue"", which I know the real yahoo wouldn't ask that.  If I click on help, I get an blank page. Thanks </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1596565;1596586;1596713;1596864;,dwebster55,https://support.mozilla.org/questions/1420737
1420738,2023-08-09 13:36:09 -0700,2023-08-09 16:10:02 -0700,inbound server settings,"<p>setting up an account in Thunderbird version 102.14.0. When I enter the incoming mail server setting (specifically the port number) 993 and hit the retest button, it automatically changes to 143. It also changes the security from SSL to STARTTLS. Then I get a ""ComponentFailureCode-0x80550014. [nslMsgIncomingServer.verifyLogon] </p>",other;,thunderbird,other,en-US,1596564;1596588;,bevans75,https://support.mozilla.org/questions/1420738
1420740,2023-08-09 13:50:45 -0700,2023-08-09 16:08:35 -0700,"Thunderbird inability to restore ""New Message"" with standard option","<p>When I un-click ""Display New Message"" these three dots disappear and nowhere can it be restored anymore. Only the troubleshooting tool and resetting all of Thunderbird restored this option. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1596587;,venzuu,https://support.mozilla.org/questions/1420740
1420743,2023-08-09 14:14:36 -0700,2023-08-09 14:14:36 -0700,Thunderbird very slow in sending emails,"<p>Thunderbird is very slow in sending emails. I have Gmail account. When I send email using Gmail web, emails are sent in a flash, but it takes a while in sending emails through Thunderbird client. How can I fix this? </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,sandip.contact,https://support.mozilla.org/questions/1420743
1420749,2023-08-09 14:49:20 -0700,2023-08-09 16:02:01 -0700,Unable to link mailfence email account to thunderbird,"<p>Hi, I have tried to connect my mailfence account to Thunderbird without success. I have followed the install instructions given on your website without success. Please refer to the attached pics. Regards </p>",other;,thunderbird,other,en-US,1596585;,c.hick,https://support.mozilla.org/questions/1420749
1420750,2023-08-09 14:51:20 -0700,2023-08-10 07:11:27 -0700,received messages,"<p>I am using Thunderbird, have for years.  It's Great!! I am receiving 4 email addresses.  All four receive and transmit properly.  However, address one messages are also shown in address three also.  Email is ATT/Yahoo.  Att email app works properly.  Problem does not show on other pc's using thunderbird.  Thoughts? </p>",other;,thunderbird,other,en-US,1596680;,jimking0,https://support.mozilla.org/questions/1420750
1420755,2023-08-09 16:05:29 -0700,2023-08-09 16:05:29 -0700,Thunderbird filters,"<p>I'm trying to set up message filters based on content in the message body.  This works fine for plain text but if the body contains links, Thunderbird doesn't recognize text in the link and the filter fails. It seems the spammers have found a way around spam filters.  Example follows: </p><p><br> W= rite to me on this website, as there won't be access to email for some ti= me &lt;a href=3D""<a href=""https://www.google.com/url?q=3Dhttps%3A%2F%2Fspicymilfk.com="" rel=""nofollow"">https://www.google.com/url?q=3Dhttps%3A%2F%2Fspicymilfk.com=</a> %2F%3Futm_source%3DyqeFGbFd%26utm_campaign%3Dren&amp;sa=3DD&amp;sntz=3D1&amp;us= g=3DAOvVaw2_TfghNbVGVvflGYIc""&gt;Enigmatic Girl&lt;/a&gt;<br> </p><p>A filter for ""Enigmatic Girl"" works fine but I can catch hundreds more if I could filter on ""spicymilfk"". The body plain text changes but the URL doesn't. Is this a limitation? Is there some syntax that could pick it up? Thanks for any help. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,bobm5,https://support.mozilla.org/questions/1420755
1420756,2023-08-09 16:06:19 -0700,2023-08-10 12:23:06 -0700,Account can't log in to imap server,"<p>A Thunderbird email account which worked for years suddenly started sending the error message ""Login to server <a href=""http://imap.comcast.net"" rel=""nofollow"">imap.comcast.net</a> with username rbhollimon@comcast.net failed""; no new email messages can be accessed by this account . The username and password have been carefully checked and appear to be correct. Another email account still works. No settings for the account were changed by us. A mobile phone has for years had access to this email account and messages could be read on the phone. The ability to read messages on the phone disappeared and attempts were made on the phone to restore the ability to read them. The login errors on Thunderbird began immediately after this onphone attempt. So far all attempts to fix this problem have failed. We need to restore the ability of this account to acquire new messages in order to preserve this email address. Any help with this problem will be greatly appreciated. </p>",other;,thunderbird,other,en-US,1596747;,bertorders,https://support.mozilla.org/questions/1420756
1420759,2023-08-09 16:38:57 -0700,2023-08-09 16:47:01 -0700,Comcast Outgoing Mail Server Setup,"<p>I've used T'Bird for years.  I have 6 Comcast e-mail addresses.  I can receive e-mail on all of them. </p><p>BUT, maybe a month ago, maybe 2, I can now only send messages on ONE, my ""main"" C'Cast account.  The one I sign in with @ <a href=""http://xfinity.com"" rel=""nofollow"">xfinity.com</a>, to manage all E addresses/accounts. </p><p>When send fails, I get a message saying: </p><p>Sending of the message failed. An error occurred while sending mail. The mail server responded: Please ensure your email address and authenticating user match when sending messages. Please verify that your email address is correct in your account settings and try again. </p><p>So I dig into my T-Bird account settings.  Each of the 6 addresses has individual settings on the ""Incoming Server"".  When I look at ""Outgoing Server"", it's ONE setting (U/N &amp; Pass) for ALL accounts"", which has always been my Main CCast account!  If I change one, they all change. </p><p>At Comcast, all E addresses use the same password, which is why it worked FLAWLESSLY for YEARS!  Now, Comcast's server APPEARS to be looking for an INDIVIDUAL U/N &amp; Pass for EACH address, which T-Bird appears to be NOT capable of doing. </p><p>Any recommendations?? </p><p>Thanks &amp; have a great day!!! </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1596594;,g.vlasic,https://support.mozilla.org/questions/1420759
1420764,2023-08-09 18:17:48 -0700,2023-08-10 16:52:34 -0700,Access to Telstra mail is suddenly not available,"<p>For years I have accessed my email ""graham.kruck@bigpond.com"" via Thunderbird.  Suddenly I could not access it except via webmail. Is this a problem with Thunderbird or Telstra please?   It is so frustrating trying to speak to someone to sort out these issues but maybe you can advise me who to call if this is not in your domain.  Thanks, Graham </p>",other;,thunderbird,other,en-US,1596748;,graham.kruck,https://support.mozilla.org/questions/1420764
1420768,2023-08-09 19:40:14 -0700,2023-08-10 04:36:42 -0700,"i lost my send button from the upper left corner of the write page. this happened three years ago, i have been using gmail after i copy and paste stuff i want to send. please help.","<p>i lost my send button from the upper left corner of the write page. this happened three years ago, i have been using gmail after i copy and paste stuff i want to send. please help. </p>",other;,thunderbird,other,en-US,1596657;,llynch1962,https://support.mozilla.org/questions/1420768
1420771,2023-08-09 20:31:41 -0700,2023-08-09 21:41:43 -0700,Can't see messages in inbox,"<p>Strange issue just happened to me. I have several email accounts in Thunderbird v102.14.0. Only having a problem with my Hotmail account inbox. I'm unable to see any messages in the inbox. The messages are there, but they don't show. If I click an area in the inbox, the message displays. The other folders in this account display. Only having a problem with the inbox. Hope this makes sense to someone that can help me me able to see inbox messages. I tried a PC restart, but that was no help. Compacted that folder too. </p>",other;,thunderbird,other,en-US,1596614;,illroute66,https://support.mozilla.org/questions/1420771
1420777,2023-08-09 23:51:50 -0700,2023-08-10 10:31:52 -0700,Thunderbird is laggy and locks up,"<p>I experience, as man others in the forum, that T-Bird locks the cursor, and everything goes to a halt. You can actually keep typing, and most of the text will appear when the ""lag is over"". The issue started more than a year ago when I set up a new laptop with pre installed W10, so it was a blank installation of T-Bird. I fiddled a bit with the below registry settings, it primarily take care of resource eating nonsense from MS - it helped a bit, not much. </p><p>All this just to say, <strong>you have a problem at the T-Bird developer team</strong>, I'm not the only person reporting this, but support don't know their head from the tail.  </p><p>I'm running WIN10 and have no plans of upgrading for now.  </p><p>I'm not suspecting the computer which is a new one with an I7 processor and 16Gb RAM </p> <h6 id=""w_"">================================================================</h6> <p>Windows Registry Editor Version 5.00 </p><p>[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\location] ""Value""=""Deny"" </p><p>[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\webcam] ""Value""=""Deny"" </p><p>[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\microphone] ""Value""=""Deny"" </p><p>[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\userNotificationListener] ""Value""=""Deny"" </p><p>[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\activity] ""Value""=""Deny"" </p><p>[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\userAccountInformation] ""Value""=""Deny"" </p><p>[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\contacts] ""Value""=""Deny"" </p><p>[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\appointments] ""Value""=""Deny"" </p><p>[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\phoneCallHistory] ""Value""=""Deny"" </p><p>[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\email] ""Value""=""Deny"" </p><p>[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\userDataTasks] ""Value""=""Deny"" </p><p>[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\chat] ""Value""=""Deny"" </p><p>[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\radios] ""Value""=""Deny"" </p><p>[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\bluetoothSync] ""[Value""=""Deny"" </p><p>[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Search] ""Value""=""Deny"" </p><p>[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\appDiagnostics] ""Value""=""Deny"" </p><p>[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\documentsLibrary] ""Value""=""Deny"" </p><p>[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\picturesLibrary] ""Value""=""Deny"" </p><p>[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\videosLibrary] ""Value""=""Deny"" </p><p>[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\broadFileSystemAccess] ""Value""=""Deny"" </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1596621;1596723;,NotSven,https://support.mozilla.org/questions/1420777
1420780,2023-08-10 00:57:04 -0700,2023-08-10 02:48:46 -0700,posta inviata,<p>ho 2 caselle di posta inviata di cui una inattiva. come posso eliminarla? </p>,other;needsinfo;,thunderbird,other,it,1596651;,stefanogarbarino,https://support.mozilla.org/questions/1420780
1420782,2023-08-10 01:03:53 -0700,2023-08-10 01:03:53 -0700,Unable to sign message.,"<p>Hello, I have a problem with send digitaly sign message. When i try send digitaly sign message i got error (image). Then when I click the ""ok"" button and try to send that message again it sends a blank email, but when i clik button ""ok"" and I close written mail and create new message I can send digitaly sign message.  kind regards, Franciszek Nic </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,franciszek.nic88,https://support.mozilla.org/questions/1420782
1420783,2023-08-10 01:22:10 -0700,2023-08-12 07:08:00 -0700,No incoming mail Thunderbird,<p>I cannot recieve any mail anymore. Get this 'TLS' + handshake error (see attached screendump) Checked my IMAP settings but they are correct. Not sure what to do. </p><p>Thank you. </p>,other;,thunderbird,other,en-US,1597157;,MarjaF,https://support.mozilla.org/questions/1420783
1420786,2023-08-10 02:11:39 -0700,2023-08-10 10:28:31 -0700,Extra blank space in print preview,"<p>Hello, after updating to the latest version of Thunderbird 115, there is a problem that during the print preview, unnecessary free space is generated (an email normally has 3 pages in the reading view, and on the printout there are 6 pages, including 3 almost empty). I am attaching an example of an e-mail that does not contain personal data but there are unnecessary spaces. </p><p>Attachment: <a href=""https://1drv.ms/b/s!AsRIN2or67khpd9voSdd1MtJJq1uZA?e=RvbB1a"" rel=""nofollow"">https://1drv.ms/b/s!AsRIN2or67khpd9voSdd1MtJJq1uZA?e=RvbB1a</a> </p><p>Please help </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1596722;,krzysztof.dylong,https://support.mozilla.org/questions/1420786
1420787,2023-08-10 02:20:46 -0700,2023-08-10 10:27:22 -0700,"New Mac, no Thunderbird downloads","<p>I bought a MacBook Air but am having two issues with Thunderbird: 1. The same 2 emails kept downloading repeatedly. I googled the issue and removed the popstate.dat from the profile in question. 1 of each have downloaded since. 2. I got the new MBA on 8.8.23 and migrated the same settings (via icloud) from my old MacBook Pro. I have checked, the Thunderbird settings appear to be the same in both MacBooks. The second issue is that no emails downloaded since, although the bottom notification said 'Downloading 3 of 49' then almost immediately 'No messages to download'. NB. Just checked T'bird again: deleted the 2 emails, quit TB, deleted popstate.dat &gt; notification, reopened TB &gt; 'Downloading 3 of 53', those 2 emails came back &gt; 'No messages to download' Any help appreciated. (I will check the webmail in a few hours to see if there's a reply). Thanks. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1596721;,gfinley,https://support.mozilla.org/questions/1420787
1420788,2023-08-10 02:37:29 -0700,2023-08-10 10:24:38 -0700,Altering Hotmail access password within Thunderbird?,"<p>How do I alter the password - presumably stored within Thunderbird on my laptop - which gives me access to my Hotmail account&nbsp;? I had to alter the password directly with Hotmail, but it seems as if I didn't alter the old version stored on my laptop. In hope, Chris </p><pre>I'm currently using TB  version  115.1.0 (32-bit), still under Windows7 </pre>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1596720;,wolery6,https://support.mozilla.org/questions/1420788
1420790,2023-08-10 03:13:16 -0700,2023-08-11 13:10:29 -0700,Thunderbird stops fetching new messages,"<p>I have Thunderbird configured to fetch new messages every 2 minutes, but sometimes it stops looking for new messages. Last Monday, when I went looking at the emails that I received during the weekend I only had emails from Friday. As I receive on my email notifications from several daily backups I knew that there were messages missing, so I had to manually tel Thunderbird to fetch new messages to be able to see the messages from Saturday and Sunday. </p><p>This happens almost every day. </p><p>PS: I never turn off the computer and I only close Thunderbird when I think it's using too much memory, like a few minutes ago, when it was using almost 300MB instead of the usual less than 200MB. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1596719;1596836;1596966;,arturpires1,https://support.mozilla.org/questions/1420790
1420791,2023-08-10 03:30:24 -0700,2023-08-10 06:58:54 -0700,Levelezés lementése pc-re helytakarékosság céljából,"<p>Abban lenne segítségre szükségem, hogy milyen módon lehet letölteni a levelezést a pc-re, hogy olvashatóak és elérhetőek maradjanak változatlan formában (beérkezett, elküldött levelek mappa), de a tárhelyszolgáltatómnál már ne legyen ott, ne foglalja a tárhelyet. </p><p>Egyszóval törölni a leveleket, úgy, hogy helyi szinten elérhetőek maradjanak. </p><p>Köszönöm! Péter </p>",download-and-install_1;,thunderbird,download-install-and-migration,hu,1596663;1596678;,szabopeter,https://support.mozilla.org/questions/1420791
1420793,2023-08-10 04:08:05 -0700,2023-08-10 10:16:48 -0700,How to save emails that ONLY have attachements in the mail.,"<p>Hi, </p><p>I have FiltaQuilla involved and run a filter that saves a Thunderbird email contents as .eml file to a folder and attachement of the email to another folder.  Is there any filter setting that will only run the filter ONLY if the email has an attachment?   I could not find any such way to do this.  </p><p>Thanks </p><p>Kris </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1596718;,ksantwani,https://support.mozilla.org/questions/1420793
1420797,2023-08-10 04:45:34 -0700,2023-08-10 11:02:53 -0700,Cannot import email,"<p>Tbird finds the email account but says ""Unable to log in at server"" I have checked all the variables, email, password etc many times. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1596728;,ralphandmarnie,https://support.mozilla.org/questions/1420797
1420807,2023-08-10 06:41:06 -0700,2023-08-15 02:38:59 -0700,Native window decorations for Thunderbird 115 on KDE Plasma,"<p>I can't seem to find the option to disable the new unified toolbar in TB 115 and get back native window decorations for Thunderbird. Where is it?&nbsp;:) </p><p>Two screenshots attached: One shows my current Thunderbird title bar, second shows how native title bars on my system look. </p><p>In particular: - I would like to the buttons from the symbol bar below the title bar (I need to be able to drag the window at arbitrary points in the title bar) - I would like to have an application icon on the very left of the title bar that allows me to close the window on double click. - I would like to have my additional title bar buttons (see attached screenshot) - I would like Thunderbird to respect the font choices for the titlebars of my desktop enviroment  </p><p>Thunderbird really is the only application on my computer that does not support these three things. I get that the new toolbar looks nice on Gnome, but on KDE, it is the odd one out... </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1597060;1597690;1597704;,daniel-r.schmidt,https://support.mozilla.org/questions/1420807
1420812,2023-08-10 08:04:04 -0700,2023-08-10 09:41:19 -0700,How do I show the Mini Calendar in the Today Pane?,"<p>I can't seem to find this option now in v116 SuperNova UI. </p><p>To clarify - I want to see the mini calendar at the top of the Today Pane, in the Mail view. I am not talking about the Calendar view. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1596690;1596706;,yosukematsumura,https://support.mozilla.org/questions/1420812
1420817,2023-08-10 08:44:56 -0700,2023-08-10 09:31:21 -0700,"Large Black Blocks are obscuring areas of messages, settings in Thunderbird, making it practically unusual except under Troubleshoot mode",<p>Subject describes the serious problem I am having with Thunderbird </p>,fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1596703;,dan.sharpley,https://support.mozilla.org/questions/1420817
1420819,2023-08-10 09:06:42 -0700,2023-08-10 09:25:05 -0700,Printing emails in Thunderbird 115.1.0 (64-bit),"<p>Hi, I upgraded to the above version last week and I love it...until yesterday and today when I needed to print out a couple of different emails.  Prior to upgrading to Supernova, I never had an issue with printing, now I do.  Prior, if I clicked on what appeared to be a one page email, it would print out on one page, no issues.  Now, if I try and print what should be a one page email, it previews as being three pages.  Page one is the headers all by itself at the top of the page with the rest of the page as blank, page two shows as the body of the email, and then page three shows the footers of the email and the attachment list (if any).  Why is it doing this and how can I get it back to printing everything on one page like it should be? </p><p>I have attached copies of what the pages look like as three pages instead of being on one page like it should be. </p><p>Thanks in advance. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1596701;,thelancinator96,https://support.mozilla.org/questions/1420819
1420820,2023-08-10 09:24:06 -0700,2023-08-10 09:28:22 -0700,Brak możliwości wysłania emaila,"<p>Od najnowszej aktualizacji (3 sierpnia 2023 - wersja 102.14.0) nie mogłam odebrać ani wysłać email z konta Google (gmail). Po zrestartowaniu i ponownym zalogowaniu na konto wiadomości pobierają się i pojawia się komunikat o otrzymaniu nowej wiadomości, jednak wciąż nie mam możliwości wysłania maila. W załączniku przesyłam screenshot komunikatu który pojawia się przy każdej próbie wysłania maila. Przy próbie wpisania hasła, dostaję informację, że hasło jest nieprawidłowe mimo że jest to jedyne hasło używane przy tym koncie. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1596702;,tpr.kifa,https://support.mozilla.org/questions/1420820
1420821,2023-08-10 09:30:40 -0700,2023-08-11 07:18:02 -0700,Missing threaded display in Thunderbird Supernova,"<p>It appears that Thunderbird Supernova, while still doing the proper indent for the message header panel display of threaded newsgroup posts, does not show vertical and horizontal lines preceding the subject and  ""connecting"" the subsequent posts in a thread to its ""ancestor"".  I have threaded view selected, but am I missing a place to enable this feature that was in previous versions of Thunderbird? </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1596732;1596740;1596893;,s.fuld,https://support.mozilla.org/questions/1420821
1420824,2023-08-10 09:44:45 -0700,2023-08-10 09:44:45 -0700,Adding an option to allow for vjournal entries in calendar,"<p>Hello, </p><p>I'm, not sure if this is the right place but i was wondering if it would be possible to implement the vjournal tag in thunderbird calendar, allowing it to add notes (similar to tasks) as the tag is supported by caldav protocol. </p>",calendar;,thunderbird,calendar,en-US,,breakedcode,https://support.mozilla.org/questions/1420824
1420825,2023-08-10 10:01:19 -0700,2023-08-11 19:40:40 -0700,Sudden onset can't send email on Thunderbird,"<p>I like using Thunderbird, and have for years.  Suddenly this morning I can't send emails.  I can receive them, but I can't send them.  My internet provider is spectrum and I have spent the last two hours with them trying to resolve the issue.  No luck.  I have verified the SMTP server and port, I have tried changing my password. The problem remains.  When I send an email I get Log in to server <a href=""http://mail.bresnan.net"" rel=""nofollow"">mail.bresnan.net</a> with my user name......failed. I can send and receive email directly through my Spectrum account (spectrum used to be bresnan) but hate having to log in 10 times a day just to see my email.  I can't say I am computer literate.  I have tried a restart, and turning my computer off.  Neither helped.  I'm hoping this is a simple fix, but I have no idea how to fix it. Spectrum did an update 2 days ago, I got FOUR Microsoft updates yesterday.  Can anyone help? Thanks </p>",other;,thunderbird,other,en-US,1596727;1596868;1596969;1596996;1597004;1597037;1597047;,2mtl,https://support.mozilla.org/questions/1420825
1420826,2023-08-10 10:20:53 -0700,2023-08-10 10:20:53 -0700,msf files not being rebuilt,"<p>While TB was not running, I deleted all the .msf files in my POP account  running on Windows 7.  From what I have read in the forums I expected the index/msf files to be recreated when I restarted TB.  Such has not been the case.  As I access each folder TB does rebuild for that folder only. Is there something I can do to get the rebuild without accessing each folder individually? </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,dobrphi,https://support.mozilla.org/questions/1420826
1420828,2023-08-10 10:29:05 -0700,2023-08-12 10:06:04 -0700,"Upgraded to Thunderbird 115: Calendar, contacts, and certs okay, but missing thousands of emails.","<p>Hello all, </p><p>One of our users' Thunderbird installations was recently updated from version 102.2.2 to 115.0.1. </p><p>At work, we use an offline network. We have no direct internet connection at all. We use a Microsoft Exchange mail server to handle inbound and outbound emails. </p><p>When our user got a new computer last week and first signed in to Thunderbird, her folder structure was correct, but something went wrong because her inbox and sent folders were completely empty.  She would get a notification whenever someone sent her an email, but when she clicked on it, it would just show her an empty Thunderbird inbox (she should have thousands of messages). </p><p>I, and others, have verified her email server settings are correct and the same as on other systems not experiencing this issue. </p><p>Her calendar events, contacts, and email certificates are all where they should be. It's just her messages that are missing. </p><p>Now here's where it gets weirder. Having created a backup of her original Thunderbird profiles directory and profiles.ini file, I exited Thunderbird and removed those profile files/folder from her  ""C:\Users\&lt;username&gt;\AppData\Roaming\Thunderbird"" directory. Upon restarting Thunderbird, it asked for her to log in. She used the address and username I verified were in the Exchange server, and upon signing in,  her mail client synced all her messages correctly. However, as expected, her calendar and certificate info was still missing since those don't come from the Exchange server. So, when I close Thunderbird and put  her original profiles back into the AppData\Roaming directory (adding, not replacing the new ones since that also doesn't work) and start Thunderbird, we're back at square one where she's got certificates, calendar events, and addresses, but no emails in the inbox or sent folders. </p><p>Has anyone seen this before? </p><p>P.S.: Sorry there are no photos. I can't post screenshots from any of our computers. </p>",other;,thunderbird,other,en-US,1597194;,mp956,https://support.mozilla.org/questions/1420828
1420830,2023-08-10 10:33:59 -0700,2023-08-10 10:51:15 -0700,Problem Converting Eudora emails to Thunderbird,"<p>Hello everyone, </p><p>Here's my problem.  After a couple years of messing around with Eudora replacements, I've decided to give TB another try.  I've also been working with the Betterbird people a little (in case that matters). </p><p>I have thousands of emails still on my Eudora system, categorized by folders (2010 outbox, 2011 outbox...2022 outbox, 2022 inbox etc) and know where each of the mbx files are located. </p><p>In reading about converting, i've seen two suggestions: </p><p>1.) Use the IMPORTEXPORT add on - I tried this.  It did not convert the emails into anything usable.  It also looks like all attachments have been left behind.  The emails ARE readable however...but not much more than that. </p><p>2.) Use an earlier version of TB to convert the old Eudora files - I had tried this a couple years ago.  Using V15, I was able to convert many of the old files into usable TB files.  But there are a few thousand that were NOT converted. </p><p>Here are my questions:  </p><p>1.) <strong>using an earlier version of TB</strong> - how do i do this now, since I already have TB running?  The instructions on how to do that are not clear.  Can i load up the V15 version (again) while my current version is still running.  It seems like this is a recipe for confusion. </p><p>2.) <strong>Is there any 3rd party software that makes this easier?</strong> -  I've seen Corbell and one other software system advertised.  I'm more interested in getting this done quickly than spending $50.  This problem is holding up my final coversion from my present system (mailbird). </p><p>Thanks in advance for any insight on how to accomplish this. </p><p>Dean Calvert </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1596726;,dmcalvert,https://support.mozilla.org/questions/1420830
1420832,2023-08-10 10:51:56 -0700,2023-08-11 06:11:13 -0700,Can't see images,"<p>Hi, </p><p>I am using TB version 116.0.2 </p><p>When emaila arrive in my inbox, all images that they may contain are empty - I just see the placehyolders. </p><p>I used to get an option which asked whether I want to download the images, but it is not there anymore. </p><p>Can someone kindly tell me how to get this option back, please? </p><p>Many thanks! </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1596729;1596734;1596873;,Ray007,https://support.mozilla.org/questions/1420832
1420835,2023-08-10 11:15:56 -0700,2023-08-10 11:15:56 -0700,"Since the latest Thunderbird update a few weeks ago TB is failing to SEND eMails w/ or w/o attachments blaming it on SMTP error & I changed the Yahoo! option for it, but it still doesn't work.","<p>Using FF 115.o3 (64bit) &amp; Thunderbird 102.14.0 (32-bit) that was recently updated in July 2023, any emails being sent with an attachment failed. Then it became ALL eMails failed to be sent. I get 1 of 2 msgs now.  </p><p>This one  below and another one which accuses the SMTP server as the culprit also.  I changed the SMTP server to the other option on Yahoo! and it still doesn't work.  Unfortunately, I don't have the wording of that msg. ""Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) <a href=""http://smtp.mail.yahoo.com"" rel=""nofollow"">smtp.mail.yahoo.com</a> was lost in the middle of the transaction. Try again.""  </p><p>I changed the Port to 587 Default:465  server name   <a href=""http://smtp.mail.yahoo.com"" rel=""nofollow"">smtp.mail.yahoo.com</a> (wasn't changed) Connection security is SSL/TLS (wasn't changed) Authentication Method OAuth2   (wasn't changed) </p><p>Can somebody please tell me what's going on here?  I despise using Yahoo! mail. How can I get back to using Thunderbird?  Also, can you put the FROM: field somewhere in this part of the ""Get Help"" so we can know what to look for in our INBOX, b/c I may NOT see how it's presented in the FROM: field and if people are using their own name, I just skip over it b/c I don't know those people—ONLY their ORGANIZATIONS. </p><p>Thanks for your help. </p><p>Gratefully,  </p><p>Aileen </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,,eileens_web,https://support.mozilla.org/questions/1420835
1420838,2023-08-10 11:56:44 -0700,2023-08-10 16:15:51 -0700,Thunderbird crashes [@ mozilla::detail::InvalidArrayIndex_CRASH | nsMsgDBView::Sort ],"<p>Hi.  </p><p>Thunderbird now crashes almost immediately on startup, even in safe mode. </p><p>My latest crash report, which has been submitted, is bp-3abf51c7-3373-408a-acd9-d87220230810 </p><p>I'm running Mac OS Ventura 13.5. Re-installing Thunderbird didn't help, nor did a machine reboot. </p><p>Thanks in advance, </p><p>Kukisvoomchor </p>",fix-problems;tb115;bug1841154;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1596766;1596775;,kukisvoomchor,https://support.mozilla.org/questions/1420838
1420841,2023-08-10 12:00:45 -0700,2023-08-13 10:21:10 -0700,"Is there a tool to sanitize domains, IP addresses etc. in order to share an email source in a bug report ?","<p>I'd like to share a full email source (obtained pressing Ctrl-U in Thunderbird), but was wondering if there is a tool to cleanup and somehow remove any and all identifying information such as email addresses, IPs, etc. while remaining useful in this context. </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1597379;,fab2,https://support.mozilla.org/questions/1420841
1420842,2023-08-10 12:02:52 -0700,2023-08-10 12:02:52 -0700,email stopped loading,"<p>I have 3 thunderbird email accounts, one of which stopped loading email. When I go into my ""Saved Passwords, the non-working account is not listed, but the 2 accounts that ARE working are listed. I don't see a way to add the non-working account on to the list?? HELP! </p>",other;,thunderbird,other,en-US,,bigred51,https://support.mozilla.org/questions/1420842
1420845,2023-08-10 12:21:39 -0700,2023-08-10 13:08:44 -0700,Account Inactivity,"<p>I'm sure many here have by now received Google's little advisory about inactive gmail accounts.  I figured I have better luck getting some answers here than jumping thru firey hoops trying to get an answer out of Google.  But of course if it turns out that I have to, I will throw a short tantrum, then unwilling crawl over there. </p><p>I have three gmail accounts, ALL of which I pop to Thunderbird.  I rarely log in to any of them in a browser.  About the only time I log in on a browser is to see if an expected email went into the spam folder there. </p><p>One of the ways mentioned in the email that will keep an account active:  <strong>""Using Sign in with Google to sign in to a third-party app or service""</strong> </p><p>Does this include Thunderbird?  Is Thunderbird considered a ""third-party app or service?"" Or does that only apply to places that have an actual button or link that allows you to log in using Google? </p><p>Thanks in advance for any information. </p>",other;,thunderbird,other,en-US,1596754;,FitAintBrkDntFxIt,https://support.mozilla.org/questions/1420845
1420848,2023-08-10 12:35:46 -0700,2023-08-13 18:10:31 -0700,Display addresses instead of names,"<p>I use Thunderbird 115.1.0.  ""Show only display name for people in my address book"" is not selected in the preferences. The ""Full Address column"" Add-on does not work with version 115.* </p><p>In all folders the names of message senders/recipients are displayed instead of the e-mail addresses. For example, it shows ""My Name"" in the outbox - not name@example.org, my@name.com etc. In the inbox, it is ""Anna Bel"" and ""Zack Miller"" instead of ""support@mozilla.org"".  </p><p>I am not interested in the names. When I want to see those, I look into the mail. I need the mail addresses! </p><p>How do I get back the addresses? (I think Netscape Mail did have that feature.) </p><p>The chosen answer to a similar question, ""use Full Address column Add-on"", does not work for Thunderbird 115.* and up. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1597272;1597333;1597462;,Elomir2,https://support.mozilla.org/questions/1420848
1420850,2023-08-10 12:52:59 -0700,2023-08-10 12:52:59 -0700,Upgrade to 102 fails time after time,"<p>Hi all, </p><p>Trying to upgrade from 91.13.1 (64-bit). Once installed, I get the sparsely reported ""blank screen,"" and none of the online tips I've tried have worked for me. I must also be terrible at searching the Thunderbird help section, because I could not get a match on any of the combination of ""upgrade 102 fails."" </p><p>I've Googled until my fingers were numb, and tried the upgrade well over a dozen times over the past many months (hoping a point release would ""fix"" my upgrade error). Fortunately I found an article which allowed me to revert back without losing my data (the first time, when I forgot to backup my profile). </p><p>Before I go to the dark side and switch to Outlook, I'd even be willing to use reputable paid tech support. </p><p>Help? </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,,reisterb,https://support.mozilla.org/questions/1420850
1420851,2023-08-10 13:07:04 -0700,2023-08-15 15:54:44 -0700,El correo de mi cuenta no se baja al buzón.,<p>Aparece el siguiente error: No se puede guardar el mensaje en el buzón de correo. Compruebe que tiene permiso de escritura en el directorio y suficiente espacio en disco para copiar el buzón de correo. Muchas gracias </p>,fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,es,1597818;,paurabsel,https://support.mozilla.org/questions/1420851
1420857,2023-08-10 13:57:10 -0700,2023-08-11 18:56:54 -0700,email stopped loading,"<p>My email stopped loading. When I input my password, I get this message: </p><p>THUNDERBIRD Alert from account (my email address): 1014 </p><p>Does anyone know why this message pops up and what ""1014"" is? Any help resolving it would be appreciated. </p>",other;,thunderbird,other,en-US,1596783;1596946;1596972;1597042;,bigred51,https://support.mozilla.org/questions/1420857
1420858,2023-08-10 14:25:37 -0700,2023-08-13 16:36:36 -0700,Server mail.twc.com email suddenly won’t send from Thunderbird,"<p>I have had Thunderbird installed on my Windows 10 computer for a long time and have experienced few difficulties, none for a year or so including no SMTP email sending difficulties using Spectrum’s <a href=""http://mail.twc.com"" rel=""nofollow"">mail.twc.com</a>. I have the latest version of Thunderbird. </p><p>Nevertheless, when I sent several emails successfully and immediately tried to send another one, the send failed. I had made no email account changes at all—same setup as before. </p><p>Emails will send through web mail, but I much prefer using Thunderbird. </p><p>Here are the SMTP settings that have been in place for a long time: Description: AT&T; Server name: <a href=""http://mail.twc.com"" rel=""nofollow"">mail.twc.com</a>; Port 587; User name: [my full and correct email address]; Authentication method: Normal password; and Connection security: STARTTLS. </p><p>I tried some changes a friend suggested to see what might happen—changing connection security to SSL/TLS and then to none, switching port to 465—but no improvement occurred. </p><p>This is the error notice that appears: </p><p>“Send Message Error </p><p>“Sending of the message failed. “The message could not be sent because connecting to the Outgoing server (SMTP) <a href=""http://mail.twc.com"" rel=""nofollow"">mail.twc.com</a> failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) are correct and try again.” </p><p>I should mention that I have a Gmail account run through Thunderbird, which works fine (of course it has a different outgoing server). I also have waited a couple of hours to see if this might resolve itself, but it hasn’t done so, and I rebooted the computer, no change. If I call Spectrum, they undoubtedly will tell me it is Thunderbird’s problem. </p><p>What to do to resolve this? </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1596781;1596817;1597080;1597082;1597373;1597420;1597430;1597433;1597437;1597440;1597441;1597444;1597445;1597447;1597448;1597449;,Arvidd,https://support.mozilla.org/questions/1420858
1420861,2023-08-10 15:31:00 -0700,2023-08-10 15:31:00 -0700,Set up IMAP account for Time Warner Cable,"<p>Trying to set up IMAP account for Time Warner Cable (TWC). Have read posted suggestions. Finally got combination that seemed acceptable and allowed me to access the 'Done"" button. Before doing so, I clicked on the 'Retest' button. After a considerable time, received message that said ""Unable to log in at server. Probably wrong configuration, user name or password."" I know my user name and password. They work on the TWC web page to access my email account. Why can I not download my emails from TWC into Thunderbird? </p><p>Incoming Server                                                          Outgoing Server </p><pre> IMAP                                                                             IMAP  <a href=""http://mail.twc.com"" rel=""nofollow"">mail.twc.com</a>                                                                <a href=""http://mail.twc.com"" rel=""nofollow"">mail.twc.com</a>  993                                                                               587  SSL/TLS                                                                       None  Normal Password                                                        Normal Password  rschecter@twc.com                                                    rschecter@twc.com </pre>",other;,thunderbird,other,en-US,,rjs41,https://support.mozilla.org/questions/1420861
1420866,2023-08-10 19:46:28 -0700,2023-08-11 14:12:21 -0700,problems with outgoing server user names,"<p>I have 4 <a href=""http://outlook.com"" rel=""nofollow"">outlook.com</a> email accounts that I use on Thunderbird. I have found that <a href=""http://smtp-mail.outlook.com"" rel=""nofollow"">smtp-mail.outlook.com</a> works best for me. When I change the user name for email1@outlook.com the username for email2@outlook.com changes to match email1. I was using Thunderbird 102.xx.x everything was working well, when I upgraded to 115.1.0 Thunderbird forgot all of my passwords and this issue with the outgoing server name appeared.  Any help to fix this problem will be appreciated. Thanks, Rob </p>",other;,thunderbird,other,en-US,1596961;1596975;1596988;,rob.1947,https://support.mozilla.org/questions/1420866
1420874,2023-08-11 01:03:29 -0700,2023-08-11 01:03:29 -0700,thunderbird,"<p>habe mails aus tbarchive gelöscht,wie kann ich sie wiederherstellen? bitte um Hilfe! </p>",other;,thunderbird,other,en-US,,heidemarie.ruthner,https://support.mozilla.org/questions/1420874
1420876,2023-08-11 01:16:58 -0700,2023-08-14 07:16:22 -0700,Sent emails,"<p>Hello  I've noticed that after an update on 03.08.23 , I have lost all my Sent emails back before 03.08.23. I don't know what to do now to have them back.  Please anyone help. </p>",other;,thunderbird,other,en-US,1597375;1597482;1597547;,m.pavlov,https://support.mozilla.org/questions/1420876
1420877,2023-08-11 01:27:03 -0700,2023-08-11 07:10:56 -0700,Modificare carattere interfaccia thunderbird 115.1.0,"<p>Buongiorno, ho installato la versione 115.1.0 di Thunderbird ma non riesco a modificare il carattere di visualizzazione della barra laterale e dell'elenco mail. Il carattere di default sul mio schermo è inguardabile. Sinceramente con la vecchia versione utilizzavo userChrome.css ma su questa versione non funziona. Esiste una soluzione? Grazie. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,it,1596890;,mygeco1,https://support.mozilla.org/questions/1420877
1420878,2023-08-11 01:56:16 -0700,2023-08-11 08:07:44 -0700,email,<p>How do I do out of office on mozilla Thunderbirde? </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1596903;,edgars23,https://support.mozilla.org/questions/1420878
1420880,2023-08-11 02:40:51 -0700,2023-08-11 02:40:51 -0700,Not receiving emails,"<p>Hi, Been receiving email fine for ages and this morning get this message Authentication failure while connecting to server <a href=""http://outlook.office365.com"" rel=""nofollow"">outlook.office365.com</a> Have not made any changes in server settings and sercurity is still set to, Connection: SSL/TLS Authnication: OAuth2 Any ideas? Thanks </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,,Pgaff,https://support.mozilla.org/questions/1420880
1420882,2023-08-11 03:13:52 -0700,2023-08-14 10:51:39 -0700,Issue with Email Addition in Thunderbird: Security Risk Alert,"<p>Hello! </p><p>I recently updated to Thunderbird version 115.1.0 on macOS. Post-update and after altering my email password (a routine I follow every 6 months), I've encountered a snag when trying to log in or add my email account using the OAuth2 authentication. Oddly, the built-in Thunderbird browser displays an error (reference attached screenshots). Yet, when I access the same link via Firefox or other browsers, everything appears normal with no issues pertaining to the link or its SSL certificate: <a href=""https://id-provider.uoc.edu/"" rel=""nofollow"">https://id-provider.uoc.edu/</a>.... </p><p>Would greatly appreciate any guidance on this. </p><p>Thank you so much! </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1597095;1597576;,TwoUpQuarks,https://support.mozilla.org/questions/1420882
1420883,2023-08-11 03:25:19 -0700,2023-08-12 04:10:45 -0700,Deleted emails do not go into trash bin,<p>I recently installed version 115. Everything migrated well. Except my trash bin is now empty. Deleting any email from the Inbox does not send the email to the trash bin. It just disappears. All other behavior is perfectly normal. </p>,other;,thunderbird,other,en-US,1596871;1596872;1597093;1597114;,mail@vorstaedt.de,https://support.mozilla.org/questions/1420883
1420884,2023-08-11 03:33:53 -0700,2023-08-11 07:07:43 -0700,problema mail automatiche,<p>Grazie </p>,other;needsinfo;,thunderbird,other,it,1596884;1596888;,micheliarianna97,https://support.mozilla.org/questions/1420884
1420888,2023-08-11 05:12:40 -0700,2023-08-11 05:43:48 -0700,Thunderbird subscription & 15 day trial,<p>I have just set up a mailfence email account and not that it is only a 15 day trial. </p><p>I see that I need to have a subscription to continue receiving the full benefits of Thunderbird but cannot find details of the subscriptions.  Will I continue to receive these benefits if I make a donation? </p><p>Thank you. Iain Jack </p>,download-and-install_1;,thunderbird,download-install-and-migration,en-US,1596870;,iain.jack,https://support.mozilla.org/questions/1420888
1420889,2023-08-11 05:20:43 -0700,2023-08-11 10:12:47 -0700,TB says there isn't enough disk space even when there is,"<p>I have an admittedly-large number of messages in Thunderbird, up around 500 in the inbox alone. Still, as I continue to clean them out, I keep getting the message that my hard drive is close to full (it's actually over 50% free space), and that I need to empty trash / compact folders etc. </p><p>Is this something that will go away on its own as I continue with the clean-out process, or a sign of something else? </p><p>TB 115.1.0 on Windows 10 Pro 64-bit, 8GB RAM, 500GB HDD </p><p>B </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1596934;,Dale_Latimer,https://support.mozilla.org/questions/1420889
1420895,2023-08-11 06:12:49 -0700,2023-08-11 06:12:49 -0700,"Email account says connected, but nothing updates","<p>On Thunderbird 102.14.0 Windows 10 </p><p>I have 3 email accounts configured: -hotmail -IMAP x2 </p><p>At some point all emails stopped working. In the footer bar, when I click on each inox, I see the ""email address"": connected to ""email.server..."" </p><p>But the top tab icon just bounces left &amp; right and now new emails appear. I can access my account via another email client. </p><p>I have no idea why thunderbird does not seem able to update and email accounts. </p><p>Thank you for any suggestions. </p>",other;,thunderbird,other,en-US,,Ice70,https://support.mozilla.org/questions/1420895
1420898,2023-08-11 06:23:43 -0700,2023-08-11 08:02:15 -0700,Imbedded images in received emails are not visible.,<p>Imbedded images in received emails are not visible. </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1596901;,frank.lazzara,https://support.mozilla.org/questions/1420898
1420899,2023-08-11 06:29:04 -0700,2023-08-11 07:37:04 -0700,Is there any add on for Import/Export under 115.1?,<p>I used to be able to use Import/Export add on for previous versions but I dont see any for the latest version. </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1596895;1596896;,jrichardson557,https://support.mozilla.org/questions/1420899
1420904,2023-08-11 07:22:08 -0700,2023-08-15 17:22:38 -0700,New UI after update from 102 to 115,"<p>I did a fresh installation of 115 supernova on Mac Ventura OS. Then imported a profile from 102 version All is working well but the UI still looks like 102. No additional thems are installed, I would like to have the new UI features on it. Thanks, Mariano </p>",download-and-install_1;needsinfo;,thunderbird,download-install-and-migration,es,1597830;,mpcaruso,https://support.mozilla.org/questions/1420904
1420906,2023-08-11 07:37:41 -0700,2023-08-11 07:37:41 -0700,PASTA DE ENVIADOS DO THUNDERBIRD FICA COM 0 KB DO NADA,"<p>Bom dia, gostaria de uma orientação para um problema que ocorreu em algumas máquinas aqui da minha empresa. </p><p>Usamos o Thunderbird como cliente de email e em algumas máquinas ocorreu um problema semelhante com a pasta de itens enviados. </p><p>Do nada, o usuário abre o thunderbird e na hora de enviar o email aparece uma mensagem dizendo que não é possível copiar a mensagem enviada porque o HD está cheio. Então a pasta de Enviados ""some"" e quando vou verificar a mesma na pasta de profile pelo explorador, a mesma está com 0 kb e todos os emails armazenados lá sumiram. </p><p>Saberiam dizer por que isso acontece e se tem alguma solução para recuperar esses emails?  </p><p>Detalhe: Não tinha backup da pasta. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,pt-BR,,contato121,https://support.mozilla.org/questions/1420906
1420908,2023-08-11 08:07:21 -0700,2023-08-11 08:07:21 -0700,Falha na autenticação com OAuth2 no Hotmail,"<p>O e-mail principal do meu perfil parou de receber mensagens com o método de autenticação ""Senha normal"". Por outro lado, o Thunderbird 115.1.0 (64 bits) não pede a senha para autenticação com o método OAuth2. </p><p>Quando o sistema tenta receber mensagens, abre-se uma janela com a URL <a href=""https://login.microsoftonline.com/common/oauth2/v2.0/authorize?response_type=code&amp;client_id=9e5f94bc-xxxx-4e73-b8be-63364c29d753&amp;redirect_uri=https%3A%2F%2Flocalhost&amp;scope=https%3A%2F%2Foutlook.office365.com%2FIMAP.AccessAsUser.All+https%3A%2F%2Foutlook.office365.com%2FPOP.AccessAsUser.All+https%3A%2F%2Foutlook.office365.com%2FSMTP.Send+offline_access&amp;login_hint=xxxx%40hotmail.com"" rel=""nofollow"">https://login.microsoftonline.com/common/oauth2/v2.0/authorize?response_type=code&amp;client_id=9e5f94bc-xxxx-4e73-b8be-63364c29d753&amp;redirect_uri=https%3A%2F%2Flocalhost&amp;scope=https%3A%2F%2Foutlook.office365.com%2FIMAP.AccessAsUser.All+https%3A%2F%2Foutlook.office365.com%2FPOP.AccessAsUser.All+https%3A%2F%2Foutlook.office365.com%2FSMTP.Send+offline_access&amp;login_hint=xxxx%40hotmail.com</a>, mas ela fecha automaticamente antes de carregar a página para colocar a senha e aparece a mensagem ""uncaught exception: 2147500036"" no console de erros. </p><p>Não existe um token OAuth2 desse e-mail salvo no local das senhas e o Thunderbird não aparece na lista de aplicativos autorizados na conta desse e-mail. </p><p>Observação: Algumas contas do Hotmail pediram a senha e estão funcionando corretamente com o método de autenticação OAuth2. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,pt-BR,,isaacribeiro,https://support.mozilla.org/questions/1420908
1420909,2023-08-11 08:09:51 -0700,2023-08-12 02:29:18 -0700,Importazione dati da Outlook 2016 Mac,"<p>Buongiorno, opero su un iMac late 2012 con OS 10.12.6 e Thunderbird 115.1.0 Ho esportato il file da Outlook ottenendo un file .olm. L'ho poi convertito a .mbox con vMail OLM to MBOX Converter. </p><p>Tuttavia in Thunderbird posso solo importare dati da Thunderbird, SeaMonkey, Apple Mail e poi c'è un importa file .zip che non ho capito cosa sia.  Ho provato a far finta che fosse un profilo di Thunderbird, ma senza successo. Si noti anche che nelle sul link della documentazione relativa all'importazione c'è la possibilità di importare direttamente da Outlook e da Becky (forse per via che è una videata Windows e non Mac). Come faccio ad importare un file .oml, oppure in alternativa un file convertito in MBOX? </p><p>Grazie per una cortese risposta </p><p>Buona giornata </p><p>Maurizio Lanfranco </p>",download-and-install_1;,thunderbird,download-install-and-migration,it,1596911;1596914;1597085;1597092;,lanfranco1,https://support.mozilla.org/questions/1420909
1420915,2023-08-11 08:45:39 -0700,2023-08-12 20:02:20 -0700,receiving or sending emails,"<p>I cleared the cache and now still spinning, will not send or receive emails </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1597274;,admin713,https://support.mozilla.org/questions/1420915
1420919,2023-08-11 09:12:30 -0700,2023-08-11 20:21:57 -0700,Thunderbird is opening wrong email message,"<p>Attached is a jpeg showing that thunderbird is opening the wrong message.  I have email from Jim Pope highlighted but the preview window shows an email from Roger that I had deleted.  All emails from today open the same email message.  The email from Jim Pope is important and I need to respond to it but when I reply to the message the message that I'm replying to is addressed to Roger.  This is a major problem for me since I use Thunderbird as my business email client.  I have access to the email message through my <a href=""http://mail.com"" rel=""nofollow"">mail.com</a> web page but I do not want to use the web service as my email client. </p>",other;,thunderbird,other,en-US,1597058;,brian.asamoto,https://support.mozilla.org/questions/1420919
1420920,2023-08-11 09:15:00 -0700,2023-08-12 06:54:13 -0700,Transfering subfolders(with emails) and filters rules from a POP3 account to a non POP3 account.,<p>Support to transfer subfolders(with emails) and filters rules (277 rules to exact) from a POP3 account to a non POP3 account. I have over 20 years of saves emails. My email service has converted to Microsoft outlook servers and will not support POP3 access. I have a ton of saved emails and filters rules. I have tried the copying of files method and it does not work. I have not tried exporting as I feel it will just recreate a it as POP3 setup.  Please help. </p>,download-and-install_1;,thunderbird,download-install-and-migration,en-US,1597057;1597151;,gkh,https://support.mozilla.org/questions/1420920
1420921,2023-08-11 09:15:25 -0700,2023-08-11 13:16:54 -0700,Lost profile following apple security update,"<p>Following Apple update (Ventura 13.5) for my Mac, Thunderbird can not find my profile folder? Thunderbird has no passwords, message filters etc. I have a backup profile, can I get Thunderbird to use it and hopefully recover everything? If so how do I do it.  Thanks in advance </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1596970;,Peter@,https://support.mozilla.org/questions/1420921
1420924,2023-08-11 09:39:54 -0700,2023-08-11 09:39:54 -0700,"How do you sync a network calendar after you ""unsubscribed"" from it previously?","<p>I recently had a network calendar synced with CalDav to Thunderbird.  I then ""unsubscribed"" from it and it was removed from my list of calendars.  Now, I went to add the same calendar back with CalDav, and it is greyed out and I can't check it to ""Subscribe"" to it again.  How can I get connected to this network calendar again? I'm running 102.14.0 (32-bit) on Windows 10.  The developer error console doesn't give any reason why it doesn't let me select my Calendar that shows up after I input my username and password. </p>",calendar;,thunderbird,calendar,en-US,,heisner05,https://support.mozilla.org/questions/1420924
1420929,2023-08-11 10:19:31 -0700,2023-08-13 02:48:01 -0700,Thunderbird 115.1.0 (64 bit) - Visualizzazione firma,"<p>Buonasera, </p><p>ho un problema molto particolare con la visualizzazione della firma. La firma è composta da un'immagine e da testo inserito sotto all'immagine. Il testo è molto compatto per occupare poco spazio. Quando si va in nuovo messaggio la firma  appare correttamente con il testo ""compatto"". Quando però la mail viene inviata e finisce nella ""Posta inviata"", il testo della firma cambia: al testo viene aggiunto uno spazio tra riga e riga. Questo fa si che quando si stampa la mail in pdf, il testo della firma non appare compatto, ma occupa tra immagine e testo metà pagina A4. Allego schermata esplicativa a sinistra quello giusto a destra quello sbagliato. E' possibile ovviare a questo problema? Grazie </p>",other;,thunderbird,other,it,1597086;1597167;1597174;1597309;,andpav1967,https://support.mozilla.org/questions/1420929
1420930,2023-08-11 10:24:08 -0700,2023-08-11 10:24:08 -0700,Eliminare cartella,"<p>Ciao, ho creato diverse sotto cartella a quella di posta in arrivo, ma non riesco ad eliminarne nemmeno una. Clicco sulla cartella da eliminare col dx, appare il tasto elimina, ma cliccando non succede nulla, la cartella se pur vuota, li rimane. Qualcuno sa aiutarmi? Grazie mille! </p>",customize;,thunderbird,customize-controls-options-and-add-ons,it,,fabio.meluzzi,https://support.mozilla.org/questions/1420930
1420931,2023-08-11 10:41:20 -0700,2023-08-12 01:49:54 -0700,A Thunderbird hozzáférést kér a Google fiókhoz.,"<p>Tisztelt Szakértő, Most installáltam a Thunderbird-öt, illetve csak akartam, mivel megjelent egy ablak, amiben a Thunderbird hozzáférést kér a Google fiókhoz. Ez nem lenne baj, de olyan jogosítványokat kér, hogy ""mindent megtehessen, amit én megtehetek a Gmailben. Ebbe sajnos olyanok vannak beleértve, mint hogy levelek írása, olvasása, a fiókomban idegen, más e-mail címre szánt e-maileket fogadjon, a nevemben e-maileket küldjön a tudtom nélkül, leveleimet önkényesen törölje. Ha nem fogadom el, nincs levelezés. Ez cenzúra. Muszáj ezt elfogadnom? Kinek fog a nevemben levél menni? Abban kérem segítségét, hogy ezt el tudjam kerülni. Köszönettel: ja8206 </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,hu,1597090;,ja8206,https://support.mozilla.org/questions/1420931
1420936,2023-08-11 11:39:18 -0700,2023-08-15 10:53:18 -0700,I need to copy my Tb filters from a POP account to an IMAP account.,"<p>Tb 102.14.0 (64-bit) </p><p>I followed the instructions to copy the msgFilterRules.dat file to the D:\drive, then copied it to the IMAP profile. When I then opened Tb, which starts with the IMAP account, I found that there was only a single filter copied from the filter collection in the POP account. </p><p>What do I need to do to get the POP filters properly transferred to the POP account? </p>",other;,thunderbird,other,en-US,1596974;1596980;1597362;1597383;1597571;1597761;,Gawain_Green_Dragon,https://support.mozilla.org/questions/1420936
1420937,2023-08-11 11:52:58 -0700,2023-08-12 06:27:08 -0700,Thunderbird email what does a blue person icon or black person icon mean after the address in the To or From,<p>I have received a Thunderbird email VN 102 where the To; field and the From: field has the same address of the sender.  There is also a blue round person icon after these 2 addresses. </p><p>Can someone explain please? </p>,other;,thunderbird,other,en-US,1597056;1597132;1597140;,david.poole999,https://support.mozilla.org/questions/1420937
1420940,2023-08-11 12:02:39 -0700,2023-08-12 19:23:51 -0700,All my sent emails have disappeared,"<p>I compacted my folders when prompted to, now all of my sent emails from throughout the years have all disappeared. If anyone can provide some insight on how to get these back that would be much appreciated. </p><p>Thank you </p>",other;,thunderbird,other,en-US,1597267;,dan_is_00cool,https://support.mozilla.org/questions/1420940
1420942,2023-08-11 12:22:40 -0700,2023-08-11 13:13:20 -0700,My email inbox is disappearing little by little,"<p>I've used Thunderbird for well over a decade and never experienced this before. Two times in the last week, months of messages in my inbox have disappeared. I'm having to pay my web hoster to provide me with a back up, but this is obviously a Thunderbird problem. They are disappearing from all devices and my webmail.  </p><p>Do you know this is happening and what are you doing about it? </p>",other;,thunderbird,other,en-US,1596968;,editorial,https://support.mozilla.org/questions/1420942
1420943,2023-08-11 12:25:03 -0700,2023-08-13 10:48:35 -0700,Trouble attaching files - Thunderbird for Windows 10 can't browse to Download Folder,"<p>Using Thunderbird Version 102.14.0 (32-bit)  When sending an email with an attachment, I can't get T-bird to browse to my  Downloads Folder. This is a Win-10 installation. If I drag and drop from the Download Folder, no problem. But if I try by browsing, T-bird hangs and I have to abruptly close the program. Sometimes I have to reboot my  PC.  Thanks for any wisdom. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1597273;1597386;,rmrav48,https://support.mozilla.org/questions/1420943
1420946,2023-08-11 13:16:57 -0700,2023-08-13 04:08:23 -0700,Setting up multiple sky emails on Thunderbird,<p>I'm trying to set up multiple Sky (Yahoo) email accounts on Thunderbird.  The first email account works fine but the 2nd one just populates the mailbox with the same emails as the first.  I can see both accounts emails separately if I access them via other email software. </p><p>I am setting up IMAP &amp;SMTP with the same details ie yahoo versions but user name is different for both ie this works fine for Gmail accounts </p><p>Any ideas? </p>,other;needsinfo;,thunderbird,other,en-US,1597276;1597316;,benny23553,https://support.mozilla.org/questions/1420946
1420947,2023-08-11 13:31:49 -0700,2023-08-12 03:53:05 -0700,"After updating to version 115.1.0, it does not display emails and folders","<p>I updated Thunderbird from version 102.14.0 to version 115.1.0 and I have a problem. I don't see any emails, nor folders, nor accounts, nothing. Only on startup do I see the accounts being updated and new mail being downloaded. I can see all the accounts in the account settings. But I can't access the emails. Can you please advise how to solve this problem? Profim can no longer be returned to version 102.14.0. Please help quickly. Well thank you. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1597101;1597104;1597106;1597107;,tomas.ostrihon,https://support.mozilla.org/questions/1420947
1420948,2023-08-11 13:32:13 -0700,2023-08-14 10:33:08 -0700,e-mails in Inbox doubling,"<p>For a few years, the number of e-mails in my Inbox, doubled every so often. I just deleted thousands of duplicates. I had 9 copies of the same e-mails over and over again. I got the Inbox down to 4,7xx just the other day. Just now, without even being in Thunderbird, the program crashed. I closed it and restarted it and Now everything is doubled again and I have 9,xxx e-mails.  This is not nice. What can I do to prevent this from happening? </p><p>Please help. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1597055;1597100;1597110;1597121;1597123;1597574;,cjbbrussels,https://support.mozilla.org/questions/1420948
1420953,2023-08-11 14:16:54 -0700,2023-08-11 21:00:59 -0700,emails,"<p>Spectrum just changed software speed on there site and the handshake between you and them does not work anymore. Also the propagating software does not have the right information as far as the connection information. It should be <a href=""http://mail.brighthouse.com"" rel=""nofollow"">mail.brighthouse.com</a> Finally error message says TLS certificate not up to date. Can anyone help me? </p><p>Thank you, John Decker </p>",other;,thunderbird,other,en-US,1597073;,BuyersFriend,https://support.mozilla.org/questions/1420953
1420954,2023-08-11 14:22:58 -0700,2023-08-11 20:10:33 -0700,New Thunderbird Install Won't Start Due To Missing Profile,"<p>I thought I'd try Thunderbird again after a few years away. It was previously uninstalled so I thought I'd try a fresh download and installation. It appeared to install without a hitch but it will not start claiming ""your Thunderbird profile can not be loaded. It may be missing or inaccessible"". Really?  Can't the program even install itself in working order? </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1597053;,EddieC43,https://support.mozilla.org/questions/1420954
1420957,2023-08-11 14:44:39 -0700,2023-08-11 20:41:09 -0700,Email reply before original,"<p>Does anybody know how I can get Firefox to default to inserting the text at the beginning of an email that I am replying to&nbsp;? It seems the default is to append to the current body, which on long emails/threads is a pain. </p><p>Thanks </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1597068;,michael579,https://support.mozilla.org/questions/1420957
1420959,2023-08-11 14:51:18 -0700,2023-08-15 14:36:36 -0700,"Forgotten Thunderbird password, new hard drive","<p>The laptop on my husband's hard drive was replaced and his Thunderbird password apparently not saved. (He had always logged in automatically to Thunderbird and did not remember the password.) When he attempted to download Thunderbird onto the new hard drive (same laptop), he was unable to do so without his password. He uses Comcast/Xfinity email; he does know his Comcast/Xfinity password. How does he download Thunderbird and regain access to his emails on Thunderbird? </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1597066;1597808;,anne4,https://support.mozilla.org/questions/1420959
1420961,2023-08-11 15:18:27 -0700,2023-08-14 09:27:17 -0700,filters/rules handle messages differently,"<p>Dear, </p><p>I am using some templates in my Thunderbird 115.1.0 for windows 11 that are AUTO-sent based on certain rules/filters. ie when a revieved e-mail contains a specific word in the message a rule will reply to the message using template 1. </p><p>I am now attaching a .gpx file with the template message. The message is sent as usual, but the attachement is not attached to the message (no attachement in the e-mail stored in sent-items).  The message is recieved as an message with the added line:  ""This is a multi-part message in MIME format. --------------TwIF08u4BWQAhVjYA9nsShou Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit ""  Also a lot of asci-characters are in the message.  </p><p>The strange this is: if I sent the very same template manually it all works like a charm. The message is sent with the GPX-file attached to it, and recieved with the complete and functioning attachement.  </p><p>This leaves me to think Thunderbird handels message automatically differently from manually. Is there any way around this? </p><p>Looking forward to your response.  </p><p>Kind regards. </p>",other;,thunderbird,other,en-US,1597364;1597416;1597566;,joostsimkens,https://support.mozilla.org/questions/1420961
1420963,2023-08-11 15:29:18 -0700,2023-08-11 15:29:18 -0700,"vou migrar a hospedagem de um site/email que recebe os emails no thunderbird, como proceder para continuar recebendo os emails no thunderbird?","<p>vou migrar a hospedagem de um site/email de uma empresa que recebe os emails no thunderbird, como proceder para continuar recebendo os emails no thunderbird? </p><p>é possível manter o histórico de emails? </p><p>Podem me ajudar? </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,pt-BR,,anhely.pierini,https://support.mozilla.org/questions/1420963
1420964,2023-08-11 15:54:04 -0700,2023-08-11 19:53:33 -0700,Thunderbird Attachment Extractor,"<p>This was updated yesterday by addon developer ""the Stonehead"". His new v 1.6 doesn't work for me. Can I get the previous version back&nbsp;?  Or contact Mr Stonehead anyhow&nbsp;? I must have had allow auto updates on.  My TB is v 102.14.0 Anyone else have the same problem, or sorted it anyhow?   Thanks. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1597051;,kirkm,https://support.mozilla.org/questions/1420964
1420966,2023-08-11 16:49:54 -0700,2023-08-12 04:13:27 -0700,how do i find which locaL DIRECTORY PATH in thunderbird belongs to which email account i have 3 accounts,"<p>Hello, </p><p>After a PC crash and power failure, Thunderbird only restarted with one account, and the emails within that account were incorrect. Currently, upon inspecting the local directory, I've noticed the presence of 200 mail files and 200 POP mail files, as indicated in an image. I've already replaced the prefs file with the largest one from before the crash. Additionally, I attempted to import accounts; however, I excluded message import due to the substantial volume (thousands of messages spread across three accounts). While one user was automatically added, I manually added the other account. My primary concern is whether it's possible to rectify the paths for all these files. The situation involves both large folders (approximately 4GB) and smaller ones, all containing a mixture of mail accounts. I'm uncertain if Thunderbird's repair system can handle this intricate scenario. Is there a method to recover and ensure that all messages are correctly attributed to their respective accounts? Any assistance you could provide would be greatly appreciated. </p>",other;,thunderbird,other,en-US,1597064;1597083;1597084;1597103;1597111;1597117;,phil_pp,https://support.mozilla.org/questions/1420966
1420968,2023-08-11 17:15:17 -0700,2023-08-12 18:50:23 -0700,"Can I create a list of ""correspondent"" mail IDs from a specific folder of emails?","<p>My email ID is with my ISP (Internet Service Provider). This email ID was created 20 years or so ago, when I didn't know better re having my email ID tied to an ISP.  They have decided to be exceedingly unreasonable in rates and I have switched ISPs.  But now I need to set up a new e-mail ID; one not associated with an ISP. </p><p>I did a search of my Thunderbird email to find all email from the last 25 months (past 2 years plus a one month buffer) and created a Thunderbird folder from that search.  I want to extract the email IDs for all ""correspondents"" from this folder, put it into Excel and filter to remove duplicate correspondents.  Then I will cleanse the list of all ""correspondents"" I do not wish to share my new email ID with and send e-mails to the rest advising those recipients to start using my new email ID. </p><p>I have been unsuccessful in several attempts to extract a list.  I have the Thunderbird folder created from the search.  I can ""Select All"", but this gets me the contents of all emails rather than the displayed metadata (subject, correspondents, date, location).  Note that this folder contains over 5600 entries so I wish to avoid a manual process if at all possible. </p><p>Is there a way I can accomplish want I want?  Any technique can, but doesn't have to, use the folder of emails created from the search. </p><p>Thanks </p>",other;,thunderbird,other,en-US,1597169;1597214;1597258;,dgillesp,https://support.mozilla.org/questions/1420968
1420969,2023-08-11 17:17:35 -0700,2023-08-15 07:12:48 -0700,"""Get messages"" for individual accounts (V 115.1.0)","<p>I just updated Version 102.14.0.0 to Version 115.1.0. Previously I was able to click on ""<em>Get Messages</em>"" and select which account I wanted to get new messages from. With Version 115, ""<em>Get Messages</em>"" gets new messages for all my accounts... <strong>all 12 of my accounts</strong>! </p><p>How/where can I change ""<em>Get Messages</em>"" so it retrieves new messages only for the account I want to get new messages from? </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1597099;1597125;1597133;1597721;,David12846,https://support.mozilla.org/questions/1420969
1420973,2023-08-11 19:12:24 -0700,2023-08-11 20:34:55 -0700,why can't I send emails?,<p>I can receive emails but now cannot send emails on thunderbird </p>,fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1597063;,campbalogh,https://support.mozilla.org/questions/1420973
1420980,2023-08-12 02:42:42 -0700,2023-08-12 08:28:05 -0700,sincronizzazione eventi e attività dell'account su due pc,"<p>utilizzo lo stesso account di posta elettronica con thunderbird su due pc diversi. La posta è sincronizzata con IMAP, vorrei sapere se c'è modo di visualizzare anche gli eventi e attività su entrambi i pc. Grazie </p>",other;,thunderbird,other,it,1597172;,badalucchi,https://support.mozilla.org/questions/1420980
1420983,2023-08-12 03:49:16 -0700,2023-08-13 03:40:25 -0700,Try import outlook data but stock to 33%,"<p>Hello, </p><p>I want to migrate my Outlook data to TB. I use the tools menu &gt; import &gt; outlook.  TB begin nice but after some minutes it stop copying. It miss a lot of folders and the accounts are not copied.  </p><p>In task manager, you can see it stop writing and the progression stay at 33% .  </p><p>Nothing happen after this.  </p><p>Thank you for the help. </p><p><a href=""https://youtu.be/LV_89DKXA6g"" rel=""nofollow"">https://youtu.be/LV_89DKXA6g</a> </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1597112;1597126;1597141;1597153;1597197;1597313;,deslandes40,https://support.mozilla.org/questions/1420983
1420984,2023-08-12 04:46:45 -0700,2023-08-12 04:46:45 -0700,Thunderbid + outlook email,"<p>Good morning! </p><p>My outlook e-mail was working fine with thunderbird. But I've to make a clean installation of my OS and for security reasons, I add an authenticator in my e-mail account. And now, I cant configure thunderbid + outlook e-mail. </p><p>My password is fine and i tried several kinds of configs and nothing... Can you guys give me a hand? </p><p>Thx </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,,queiroz76,https://support.mozilla.org/questions/1420984
1420987,2023-08-12 06:28:33 -0700,2023-08-12 14:02:12 -0700,Message Store Type options unavailable,"<p>In ""Server Settings"" I found the ""Message Store Type"" option. At the moment it is set to ""File per folder (mbox)"" but it is somehow ""disabled"" (I cannot change its value and cannot even see what other values are available for this option). </p><p>What values are available for it? How can I change its value? </p><p>Thanks </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1597201;1597225;,pdanilo,https://support.mozilla.org/questions/1420987
1420995,2023-08-12 08:02:56 -0700,2023-08-12 12:43:47 -0700,Copy only Thunderbird messages (email) to a USB flash drive,"<p>I want to copy all of my messages to a USB drive. I do not want ALL of the profile, just my messages. Will making a copy of the ""global-messages-db.sqlite"" file do it for me? It is the biggest file in the profile at 218,720 KB Thanks. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1597170;1597186;1597187;1597193;1597196;1597199;1597216;1597217;,pbrixey41,https://support.mozilla.org/questions/1420995
1420998,2023-08-12 08:59:17 -0700,2023-08-12 10:08:14 -0700,"Opening archived message opens Compose, not new Reading tab/window","<p>When I double-click a message in my archive folder in Local Folders, it opens a Compose window, not a reading tab or window. I have to right-click the archived message and choose Open message in new tab/window to read the message. It should default to opening for reading, not answering (Composing). Is there some setting I'm missing? 115.1.0+ on Windows 11 Pro 22H2 </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1597195;,danawilson001,https://support.mozilla.org/questions/1420998
1420999,2023-08-12 09:00:37 -0700,2023-08-13 03:59:43 -0700,remove mailfence,"<p>I had mailfence on Thunderbird ,but removed it when my trial ended ,but still a box comes up wanting a password for the server/ account, how do i remove it&nbsp;?<strong></strong> </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1597266;1597315;,waltertwo2,https://support.mozilla.org/questions/1420999
1421000,2023-08-12 09:05:34 -0700,2023-08-12 09:05:34 -0700,"printing output text looking like dot matrix printing to PDF or laserjet, need fix","<p>Since recently updating Thunderbird to Version 115.0, and now also 115.1, on opensuse Leap 15.4 all printouts of emails print with a crude dot matrix font whether to my HP M454dn or to PDF. </p><p>I would like the printer fonts to be a professional system font that was typical in the pre-115. I searched about:config for some relevant setting to no avail. Online searching didn't find anything either. </p><p>How can I fix this? </p><p>Thanks for any help. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,aw26,https://support.mozilla.org/questions/1421000
1421002,2023-08-12 09:17:27 -0700,2023-08-12 10:50:12 -0700,Maybe Switching from Outlook,"<p>Can I easily test Thunderbird before deciding to end my Office 365 subscription? I would want to setup Thunderbird thoroughly with the accounts I now use in Outlook. Can both programs coexist without causing issues for maybe 30 days? If so are there any precautions I should use? </p><p>Thanks, </p><p>Steve </p>",other;,thunderbird,other,en-US,1597202;,sreilly367,https://support.mozilla.org/questions/1421002
1421006,2023-08-12 09:44:01 -0700,2023-08-14 10:48:13 -0700,"Following OWL renewal, not receiving email","<p>I renewed OWL on 08/06 and today am not receiving emails on two smtp accounts I have sent emails to webmaster@billieraven.com and webmaster@seasidescramblers.com and even though I can find those received on the server, they are no longer received in thunderbird. </p>",other;,thunderbird,other,en-US,1597575;,billieraven,https://support.mozilla.org/questions/1421006
1421010,2023-08-12 10:52:48 -0700,2023-08-12 12:15:13 -0700,Increasing height of lines in message list,"<p>I've searched the knowledge base already, and can't quite find the answer to my question.  </p><p>I use Thunderbird 115.1.0 on Windows. My eyesight isn't the best, so I've had to set the font larger. But I can't find any way to increase the height of the rows; that is, the space between messages on the list. There used to be a ""row height"" among the config options; I can't find that now -- or perhaps it is called something else.  </p><p>I support Thunderbird and have used it for years -- but I'm older now, and can't see as well. I can't continue to use Thunderbird if there's no way to adjust the height of the rows.  </p><p>I'm familiar enough with CSS to create a userChrome.css file; I just need to know the exact code to include.  </p><p>Thank you. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1597207;1597210;1597215;,bix,https://support.mozilla.org/questions/1421010
1421012,2023-08-12 11:03:20 -0700,2023-08-12 11:04:45 -0700,Thunderbird Question,<p>Does Thunderbird offer phone support? </p>,other;,thunderbird,other,en-US,1597209;,lashment,https://support.mozilla.org/questions/1421012
1421013,2023-08-12 11:24:59 -0700,2023-08-14 06:15:10 -0700,Cannot export one of my calendars,"<p>I have three calendars that I use on one of Tbirds installed on one of my PCs. I can export two of them but not the third one. If I click on the third calendar in the left column then select export, nothing happens. When I do the same with the other two, a dialog box opens where I can change or add the ICS file and its destination folder. If I try using Events and Tasks to export, the same thing happens. It is a mystery to me. Does anyone know of a fix for this? I am using Tbird 102.11.0 (64-bit) release. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1597211;1597261;1597265;1597269;1597335;1597354;1597461;1597535;,pbrixey41,https://support.mozilla.org/questions/1421013
1421019,2023-08-12 12:25:26 -0700,2023-08-12 12:25:26 -0700,"flood of calendar ""changed on server"" pop-up notices","<p>How do I configure such that I don't require some sort of acknowledgement of IMAP and CALENDAR changes at a shared server? Is this a Thunderbird &amp; Linux configuration effort? Might I require configuration at the IMAP server or at the GMAIL server? </p><p>I get a flood of pop-up notices in Thunderbird saying ""changed on server"" What makes this a serious situation is that I must end my session in Thunderbird to stop the flood. At that point I can select the button that will dismiss things. </p><p><strong>My Configuration for email</strong> 1. I have an IMAP server under my own domain. 2. I use two different email accounts on that server. 3. I have GMAIL account access configured 4. I have deployed items 1-3 on two different laptops 5. I have deployed items 1-3 with K9 email on my Galaxy phone 6. I have deployed items 1-3 with K9 email on my Galaxy tablet </p><p><strong>My Configuration for calendar</strong> 1. I rely on Google Calendar as a server 2. I have deployed access through Thunderbird on two differnt laptops 3. I have deploy access through ""Business Calendar 2"" on my Galaxy phone 4. I have deploy access through ""Business Calendar 2"" on my Galaxy tablet 5.. I share calendar details through Google Calendar with family and colleagues </p><p>My Facilities 1. Thinkpad X220t running Linux Mint 21.2  with Cinnamon Desktop 2. System76 Adder-WS running Linux Mint 21.2 with Cinnamon Desktop 3. Samsung Galaxy S23 Ultra phone running Android v13 with UI 5.1 4.Samsung Galaxy Tab-S6 tablet running Android v12 with UI 4.1.1 </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,,dan276,https://support.mozilla.org/questions/1421019
1421020,2023-08-12 12:34:06 -0700,2023-08-12 20:26:28 -0700,"seeking howto configure to use ""template"" email for routine messages","<p>How do I create template email messages then use them for routine correspondence?   </p><p>Might I use LibreOffice or similar for messages without the need to attach a content file? </p><p>I would really like to select one of my templates and then have a script run to prompt me for the variable content. (NOTE -- I used to do this sort of thing with Basic and Microsoft® Office™ in the distant past... open a template, get a dialog box that asked for variable details, fill the fields, submit, see a document with the desired content.) </p><p>I routinely send the same message content again and again. I must alter minor details in that content but the bulk of the message remains the same.  For example, consider a message that announces a monthly meeting of a small social group. </p><p>Thank you in advance, ~~~ 0;-Dan </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1597283;,dan276,https://support.mozilla.org/questions/1421020
1421021,2023-08-12 12:47:07 -0700,2023-08-12 12:52:21 -0700,Old IMAP messages are lost?,"<p>Hi, </p><p>Just changed email server provider maintaining both domain and mail addresses, however old messages are vanished. As I still can access old provider, is there any way to get that messages and change setup to new provider after? </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1597218;,darodriguez,https://support.mozilla.org/questions/1421021
1421023,2023-08-12 13:11:07 -0700,2023-08-12 15:26:18 -0700,Convert email to calendar event missing in 115.1.0,<p>What has happened to Convert email to calendar event in Thunderbird 115.1.0? Why is this basic function missing? How do I get it back? </p>,calendar;,thunderbird,calendar,en-US,1597228;1597234;,kim32,https://support.mozilla.org/questions/1421023
1421025,2023-08-12 14:39:38 -0700,2023-08-12 22:14:56 -0700,I can no longer send email from my thunderbird app with xfinity email accounts,"<p>I can no longer send email from my Thunderbird app with xfinity email accounts. I have spent many hours yesterday and today with xfinity security techs, but they have not fixed anything and have no idea what is causing this. Before last night at 9pm it has been working fine for years and years. I can receive email for these accounts in thunderbird, but can only send email from my primary xfinity account. Please help? </p>",other;,thunderbird,other,en-US,1597289;,minimoop,https://support.mozilla.org/questions/1421025
1421028,2023-08-12 15:18:00 -0700,2023-08-13 18:00:28 -0700,.txt file arrives inline and corrupt - Thunderbird 115,"<p>I have attachments set to be downloadable. I regularly receive a .txt file which I need to import into an analysis programme, but it always shows inline. I've checked all the settings and inline is definitely not selected. The content it shows is incomplete and corrupt so even if I copy it and paste it into another file it is not useable. </p><p>Windows Mail and another email client both show it as a downloadable attachment so there is nothing wrong with the file or how it is sent. When it is downloaded from these programs it opens as a regular txt document in notepad. </p><p>I have noticed that the .txt file has unix(LF) rather than the usual Windows (CRLF) in the footer. Could that  </p><pre>have something to do with it? </pre> <p>I hate having to run Windows mail in tandem just to receive these files. Any  suggestions please? </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1597255;1597318;1597456;1597458;1597460;,mcwoozle,https://support.mozilla.org/questions/1421028
1421029,2023-08-12 15:38:51 -0700,2023-08-12 22:16:38 -0700,Quickly change size of Thunderbird message subjects,<p>Can I quickly/briefly increase the size of Thunderbird message subject list for old eyes? </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1597290;,soundhill1,https://support.mozilla.org/questions/1421029
1421035,2023-08-12 18:21:04 -0700,2023-08-12 22:26:20 -0700,Reinstall Without Losing Saved Mail?,"<p>I've been living with the inability to send email from Thunderbird since early July and it has been very inconvenient.  I've tried the various remedies suggested on relevant threads, to no avail.  All that I can think of is to reinstall Thunderbird, but I have lots of emails saved in folders that I don't want to lose. </p><p>Is there a way to reinstall Thunderbird without losing all of my saved emails? </p><p>Thanks. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1597264;1597281;1597288;1597291;,khq0660,https://support.mozilla.org/questions/1421035
1421037,2023-08-12 20:01:59 -0700,2023-08-12 20:11:41 -0700,Thunderbird inbox mail delete fails with TRYCREATE server exception,"<p>'Intermittent fault in TB client with MSExchange Server backend when deleting Inbox mail. Mail items disappear from inbox view but reappear almost immediately.  TB client pops error message on status bar, see the attached image. Error message =  The current operation on ['Inbox' did not succeed. The mail server for account x@x responded: [TRYCREATE] Mailbox doesn't exist: INBOX.Trash (xxx.x + xxx.x secs) </p><p>This mystifies 'help' desk at my ISP. Intermittent problem, not a killer. Can't locate any TB help topics on this but point me in the right direction if you know this solution. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1597277;1597280;,andrew.sewell,https://support.mozilla.org/questions/1421037
1421046,2023-08-13 00:17:27 -0700,2023-08-13 00:17:27 -0700,flatpak version 115 does not recognise my existing profile,"<p>I have been using v102 for some time now, but decided to migrate to v115. I decided to install the flatpak version,  as I don't like appimages, and that is what the standard version appeared to be. It seems there's no deb or rpm versino any more. But when I started it it did not open my existing profile, but instead offered to create a new profile. I started it with the ""-P"" option, and my existing profile was not displayed on the list.  I tried everything I could think of but I could not get TB to open my profile. So I installed the appimage version, and it worked fine. It didn't immediately recognise my profile so I had to start it with the ""-p"" option but my profile was in the list, and from then on every time I started TB it started with my profile.  So why doesn't the flatpak version find my profile? Is there something I've missed? All advice gratefully received. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,,mogplus8,https://support.mozilla.org/questions/1421046
1421047,2023-08-13 00:19:50 -0700,2023-08-13 09:59:11 -0700,"Installed Thunderbird on my NEW laptop. It looks fine on the laptop, but when I connect my external display, the font is REALLY hard to read. Is there anything I can do?",<p>I am not sure what I need to change to make the font more readable. </p>,fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1597374;,jillbod,https://support.mozilla.org/questions/1421047
1421048,2023-08-13 00:23:37 -0700,2023-08-13 20:04:57 -0700,Some (not all) sent mails being duplicated in Sent folder,"<p>I use Thunderbird - currently v115.1 x64 on Windows - as the client for my Protonmail account. Lately (like the past couple of weeks) I notice that some - not all - of the mails I send are duplicated in the sent folder. If I check with the recipients, they have only received a single mail. What could cause this intermittent duplication? As an example, here's a screenshot of the last ten or so sent mails. Two are duplicated and the rest not. </p><p>I never noticed this problem before upgrading from TB 102 to TB115. </p>",other;,thunderbird,other,en-US,1597466;1597475;,njhp94,https://support.mozilla.org/questions/1421048
1421055,2023-08-13 05:44:08 -0700,2023-08-13 05:44:08 -0700,Calendar: CalDAV: recv: No session found via bearer token,"<p>I have multiple CalDav calendars, hosted with Fastmail and authenticated by the same oauth2 account. </p><p>Since updating to Thunderbird Supernova from v102, syncing these calendars has become intermittent. Calendar A will behave as normal, but calendar B will disable. On a relaunch of Thunderbird, calendar B may work, but calendar A will now be broken. </p><p>The error reported in the log is: - </p><p><strong>Calendar: CalDAV: recv: No session found via bearer token</strong> </p><p>The calendar(s) that trigger this error appear random among the set of 4. </p><p>I have tried deleting the oauth2 entry in *saved passwords* and re-entering it and removing the calendars and re-adding them, but the behaviour remains the same. Some calendars work, others not, seemingly at random. </p>",calendar;,thunderbird,calendar,en-US,,robin84,https://support.mozilla.org/questions/1421055
1421056,2023-08-13 05:47:07 -0700,2023-08-15 05:56:15 -0700,Timestamp-format when forwarding an email,"<p>Hi, the following issue is pretty version independent. Happens as well in the 102.x as the new 115.x branch: </p><p>i have noticed, that every time I get an e-mail from outside my timezone, which is UTC+2, and I then want to forward this e-mail, the format of the forwarded date-header is different from what the timestamp is in my inbox. For example: I receive an e-mail on Thu, 24th May, 2012 at 17.57 (this is what is the timestamp in my inbox). I forward that e-mail, the date-header is Thu, 24 May 2012 08:57:20 -0700. </p><p>Well, UTC+2 and UTC-7 means 9 hours time shift. This is plausible, the person, which sent me that mail has his office somewhere in SFBA, so he will probably have started his day at around 8am and not long after have replied to me. So for me, the date-header in the forwarded message is valid, and the origin time of sender plausible. </p><p>How ever, I'd rather have also in the forwarded mail the translated local time then the origin-sender time + Timeshift. Not everybody can, want or has time to calculate timezones... So this is my question: Can I parametrize thunderbird, so that it displays the date-header in the localtime format so that it matches the one from my inbox? </p><p>Thank for your help, regards, Felix </p>",other;,thunderbird,other,en-US,1597724;,felix.joussein,https://support.mozilla.org/questions/1421056
1421057,2023-08-13 06:01:47 -0700,2023-08-13 08:17:37 -0700,How do I VERY EASILY get a translator to my LENOVO LAPTOP?,<p>See the header. </p>,download-and-install_1;,thunderbird,download-install-and-migration,en-US,1597352;,jmansson97,https://support.mozilla.org/questions/1421057
1421063,2023-08-13 07:11:42 -0700,2023-08-14 05:01:27 -0700,email filtering,<p>I have filters setup using the email addresses but Thunderbird isnt sending the messages to the designated boxes. Any ideas? </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1597353;1597511;1597512;1597513;,firefox.vfped,https://support.mozilla.org/questions/1421063
1421074,2023-08-13 09:11:19 -0700,2023-08-13 09:11:19 -0700,HTML?,"<p>Hello, I have several problems with Thunderbird 102.14.0 (win 11): 1) on top of a message, instead of the address of the sender it shows the address of destination (my addresthe text appears in a non-habitual nor normal formats): 2) no hypertext functions: if i want to get to the internet address or reference indicated in the text of the message, I must copy the link, open a browser, glue the link and finally get there; 3) al the botton there is an error warning </p>",other;,thunderbird,other,it,,ftamburrano,https://support.mozilla.org/questions/1421074
1421078,2023-08-13 10:05:39 -0700,2023-08-13 12:08:16 -0700,still waiting for a password reset,"<p>cannot get a password reset as all the passwords i know have failed,&nbsp;????i pay for firefox yet someone got in and wiped all my emails, even those about my brother who died during covid and all the photos collated by my rfelatives,, poor show thunderbird poor show </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1597410;,bgshooter,https://support.mozilla.org/questions/1421078
1421081,2023-08-13 11:25:19 -0700,2023-08-14 01:25:31 -0700,Thunderbird Supernova UI fonts/colors,"<p>Hi, what are the CSS selectors necessary to update the folder list and the list of emails in Supernova 115.1.0+? Following tips from other support posts don't seem to work: </p><p>Thank you. </p><p>``` /* successfully changes menu bar, email from,subject,date,etc. */ </p> <ul><li>{ </li></ul> <p>font-size: 11pt&nbsp;!important; font-weight: 500&nbsp;!important; font-family: 'Acari Sans'&nbsp;!important; color: red;&nbsp;!important; } </p><p>/* Folder Pane font -- HAS NO EFFECT */ </p> <ol><li>folderTree &gt; treechildren { </li></ol> <pre> font-size: 16pt&nbsp;!important;  font-family: 'Acari Sans', 'Segoe UI Variable'&nbsp;!important;  color: yellow&nbsp;!important; </pre> <p>} </p><p>/* Threads Pane font -- HAS NO EFFECT */ </p> <ol><li>threadTree &gt; treechildren { </li></ol> <pre> font-size: 16pt&nbsp;!important;  font-family: 'Asap Condensed'&nbsp;!important;  color: red&nbsp;!important; </pre> <p>} </p><p>/* -- HAS NO EFFECT */ .tree-rows { </p><pre>font-size: 14px&nbsp;!important; color: red&nbsp;!important; </pre> <p>} ``` </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1597394;1597413;1597417;1597419;1597446;1597463;1597469;1597489;,ff_user_usa,https://support.mozilla.org/questions/1421081
1421082,2023-08-13 11:42:29 -0700,2023-08-13 18:25:54 -0700,See all correspondents in Sent folder messages when using a cc list using Reply All,"<p>I ""Reply all"" to a message.  In the Reply All, one person is named on the To: list, and several people are copied on the Cc: list.  I send the message to everyone.  Everyone receives my reply.  So far, so good. </p><p>When I view the Sent Mail folder, the Correspondents column only shows the person who was on the To: list.   No one Cc:'ed is also shown under Correspondents.  However, I want to see everyone who received this message with Reply All in my list of Sent messages.  Neither Correspondents or Recipients does this.  Is there a way to force a folder to show all the recipients whether on the To: or Cc: list? </p><p>Thx in advance, Lysis_romulus </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1597465;,lysis_romulus,https://support.mozilla.org/questions/1421082
1421086,2023-08-13 12:10:00 -0700,2023-08-13 12:10:00 -0700,Card view 115,<p>I like the new card view in 115 but when using unified folders is there a way to add a colour or a name for which account they are from? </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,,mcwoozle,https://support.mozilla.org/questions/1421086
1421100,2023-08-13 14:56:13 -0700,2023-08-13 14:56:13 -0700,Thunderbird (v. 115.1.0) for Mac (running Ventura 13.5) won't send or download email from Earthlink/Mindspring Webmail,"<p>Thunderbird (v. 115.1.0) for Mac (running Ventura 13.5) won't send email from Earthlink/Mindspring Webmail.  Email from Earthlink Webmail only downloads intermittently.   </p><p>The problem seems to be with my outgoing server settings (see attached).  No matter what 'authentication' method I choose - including 'None' - email will not send. </p><p>I expect the issue may be that my email domain (@mindspring.com) is from an older provider that is now being served by Earthlink - and the certificates seem to be an issue. </p><p>I've been working on this for several days and haven't made any progress.  I'd appreciate any suggestion, but don't want to spend a great deal more time. </p><p>If anyone has a ‘simple’ solution, I’d love to hear it.  Thanks. </p>",other;,thunderbird,other,en-US,,ghardy39,https://support.mozilla.org/questions/1421100
1421101,2023-08-13 15:37:42 -0700,2023-08-15 12:49:30 -0700,why did thunderbird update to V115 delete my exhisiting thunderbird profile?,<p>why did thunderbird update to V115 delete my exhisiting thunderbird profile? </p>,download-and-install_1;,thunderbird,download-install-and-migration,en-US,1597464;1597774;1597781;,mmaz,https://support.mozilla.org/questions/1421101
1421104,2023-08-13 16:29:11 -0700,2023-08-13 16:29:11 -0700,APP Android,<p>Bom dia! Já existe alguma versão do Thunderbird para Android? Se sim onde posso baixar? Obrigado! </p>,download-and-install_1;,thunderbird,download-install-and-migration,pt-BR,,uniweld,https://support.mozilla.org/questions/1421104
1421105,2023-08-13 16:40:24 -0700,2023-08-13 18:51:22 -0700,"Default profile not visible on monitor, but other two profiles are","<p>Running Thunderbird Ver. 102.14.0 (32-bit).  Have used TB for 25 years.   </p><p>Running on an HP Desktop (mini-tower) PC running Windows 10, fully updated per last Microsoft update </p><p>The Default Profile (which I have renamed ""Personal"") worked fine after starting PC that morning.  Later that day, with TB continuing to run, the Inbox and other folders disappeared fromn the screen.   </p><p>I have two other profiles that open fine and work normally, but the Personal profile does not.  Below are the details. </p><p>TB was still showin on the Task Bar, but nothing was visible on the viewing part of the monitor screen.  The icon on the Task Bar was unresponsive to left and center clicks, but a right click popped up a list of several .jpg files.  When I clicked on any one of those files, an empty ""Create"" email box opened, ready for composing.  But frame showing existing Inbox and other folders did not launch. </p><p>Shutting down TB and reopening the same profile momentarily showing the words ""Inbox"", then shows ""Address Book."" As I am writing this now, I see ""Address Book - Mozill..."" on the Task Bar, but clicking on it does not take me there.   </p><p>When navigating using Alt-Tab to rotate through the open programs, when I get to ""Address Book,""  I can see a thumbnail of the address book, but it will not open when I try to stop there. </p><p>I found the three folders containing each profile's files.  Comparing the three, all files seem to be present. </p><p>I need help badly, because this Personal profile has 99% of all my emails in it from four email addresses. </p><p>Thank you. Charles Wolf New York, NY [removed email and phone#'s from public support forum] P.S.  I am picking up new emails directly from my provider (Network Solutions) </p>",other;,thunderbird,other,en-US,1597457;1597467;,charles16,https://support.mozilla.org/questions/1421105
1421107,2023-08-13 17:51:49 -0700,2023-08-13 17:51:49 -0700,Highlight/message bar is not working to select messages for me to read and or delete.,"<p>HI! Thanks for your help. When i open thunderbird, the blue message highlight bar appears, but soon dissapears and I dont know why its been like this for months, I have done an update, turned it on and off etc. Any ideas please? its on my laptop and I use windows. thanks so much </p>",other;,thunderbird,other,en-US,,heavyhorse,https://support.mozilla.org/questions/1421107
1421108,2023-08-13 18:25:23 -0700,2023-08-13 18:25:23 -0700,Lost Emails on Upgrade,<p>I upgraded from Thunderbird 102 to 115. All my emails disappeared. How do I get them back? </p>,download-and-install_1;,thunderbird,download-install-and-migration,en-US,,lfreerock,https://support.mozilla.org/questions/1421108
1421124,2023-08-14 00:05:56 -0700,2023-08-14 00:05:56 -0700,TB 115.1.0 new calendar entry has a shift of +9hrs,"<p>When I create a new entry the calendar (TB 115.1.0) the entry is moved by 9hrs after sync with server. </p><p>If I enter an entry using my Mobile and talke a look in TB calendar, the entry is correct. </p><p>In Settings all timezones seems to be correct (System: UTC+1) </p><p>Any hints? Thanks for support, Christian </p>",calendar;,thunderbird,calendar,en-US,,christian.weber,https://support.mozilla.org/questions/1421124
1421125,2023-08-14 00:20:12 -0700,2023-08-14 00:20:12 -0700,new mail didn't support backgroud color,"<p>reply mail support backgroud color, but new mail didn't support backgroud color </p>",other;,thunderbird,other,en-US,,walkerxk,https://support.mozilla.org/questions/1421125
1421127,2023-08-14 00:32:16 -0700,2023-08-14 00:32:16 -0700,Sähköpostit eivät lähde,"<p>Sähköpostin lähettäminen ei onnistu. Kyseessä yrityksen tili ja viestit on pakko saada toimimaan. Lähtevän sähköpostin palvelin on smtp/<a href=""http://tele.fi"" rel=""nofollow"">tele.fi</a>. Saatava pikaisesti toimimaan. t. Kirsi Pitkänen/Lentolan Kiinteistöhuolto Oy </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,fi,,lentolan.kiinteistoh,https://support.mozilla.org/questions/1421127
1421130,2023-08-14 01:21:34 -0700,2023-08-14 21:30:19 -0700,problem synchronizing sent emails.,"<p>I have recently set up an outlook email account with thuntherbird (default configuration), however I am having problems with the synchronization of sent emails. </p><p>When I set up the account, it did not sync any of the sent mail that I already had in my account.  </p><p>When sending mail from thuntherbird, it does sync with the outlook server (if I log into the account from outlook I see the mail sent from thuntherbird), however if I send mail from outlook, it does not sync with Thuntherbird. </p><p>thank you for your help </p>",other;,thunderbird,other,en-US,1597588;1597673;,cortegazarraga,https://support.mozilla.org/questions/1421130
1421132,2023-08-14 01:55:44 -0700,2023-08-14 05:30:07 -0700,Can I delete some of these files under Profiles?,"<p>Hello, I ventured into the bowels of Profiles in Thunderbird and found I have these files. Is it safe to delete any of them? According to About:Profiles, gasu8cec is in use and 2 others are not, with no mention of the rest </p>",other;,thunderbird,other,en-US,1597505;1597507;1597508;1597517;1597521;1597524;1597525;,Tombarkas,https://support.mozilla.org/questions/1421132
1421133,2023-08-14 02:31:25 -0700,2023-08-14 02:31:25 -0700,Hacer un seguimiento de los correos,<p>Como puedo hacer un seguimiento de los correos enviados que me avisen en una semana si no han sido contestados. </p>,other;,thunderbird,other,es,,edulg78,https://support.mozilla.org/questions/1421133
1421135,2023-08-14 02:39:44 -0700,2023-08-14 02:39:44 -0700,Thunderbirdin otsikkoruudun koko,<p>Uudessa versiossa otsikkoruudun koko on minimissään n.8 riviä. Ennen sen sai vaikka kolmen rivin kokoiseksi . Miten sitä voisi pienentää? </p>,customize;,thunderbird,customize-controls-options-and-add-ons,fi,,BriskBruno,https://support.mozilla.org/questions/1421135
1421136,2023-08-14 02:49:40 -0700,2023-08-14 05:25:27 -0700,gmail - chyba autorizace,<p>Přeji hezký den! Používám Thunderbird na práci s poštou gmail mnoho let. Letos v červnu (květen) se přestal thunderbird přihlašovat k gmailu a píše mi to chyba autorizace. Vše jsem kontroloval i na gmail konzoli a aplikace Thunderbird je povolená... Jaké nastavení mi opět umožní používat klineta pro gmail? Petr Borek jampb@centrum.cz </p>,other;,thunderbird,other,cs,1597522;,jampb,https://support.mozilla.org/questions/1421136
1421137,2023-08-14 02:52:20 -0700,2023-08-14 02:52:20 -0700,Today pane,<p>Hello Does anyone know why the Today Pane on the right keeps disappearing after I've activated it. It does not disappear immediately but at some time later.  I have to tick (activate it) every couple of days. </p><p>Thanks </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,,SafeTex,https://support.mozilla.org/questions/1421137
1421140,2023-08-14 04:08:50 -0700,2023-08-14 06:18:34 -0700,How to export in MBOX format in Supernova v115.1.0,"<p>Running Thunderbird Supernova v115.1.0 I can import an MBOX file by simply copying the file into my Local Folders folder.  I'd like to be able to export messages in a selected folder in MBOX format too but, if there is a way to do so, I've been unable to find it.  Older questions refer to the use of an add-on named 'ImportExportTools NG' but the add-on manager in v115 tells me that add-on is not compatible. </p>",other;,thunderbird,other,en-US,1597515;1597534;1597537;,ChuckoW,https://support.mozilla.org/questions/1421140
1421142,2023-08-14 04:47:40 -0700,2023-08-14 04:47:40 -0700,Update problems from TB pre-115 to 115. How to convert filterlists?,"<p>On Windows, the updater from Thunderbird didnt update at all. You need to manually download the new exe and do it there, pretty weird. </p><p>On Linux, the Flatpak updates normally. But having a really old profile seems to break things, my inbox was gone from the ""bundled folders"" view, so I set up a new profile again (using the -p argument, this is non standard!) </p><p>So now: How do I export: </p> <ul><li> contacts </li><li> filters </li><li> accounts </li><li> set up calendars </li><li> custom local folders </li><li> local mails </li><li> ... </li></ul> <p>from one Thunderbird to another? This is not especially my problem, but its a general one and its important. </p><p>I simply need a way to export my filters, as I dont want to make them again. The rest is already done, except contacts, where I have no idea how they are actually used and it never worked for me. </p><p>Using the Flatpak from Flathub on Fedora Linux </p>",other;,thunderbird,other,en-US,,hjfw783534iege,https://support.mozilla.org/questions/1421142
1421143,2023-08-14 05:04:08 -0700,2023-08-14 05:27:01 -0700,"Move my current email address content and files to a new email address, deleting the old email","<p>I think it is called a ""profile"" based on your website that needs to be migrated to a new email address. I have had an email address for 25 years however in ""the divorce"" it is being deleted. I would like to transfer all the saved files and any content to a new email address. Also set up a new thunderbird account which I will pay for directly. </p><p>The current email is:  revasanchez@earthlink.net </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1597516;1597519;1597523;,revsan,https://support.mozilla.org/questions/1421143
1421144,2023-08-14 05:04:13 -0700,2023-08-14 06:18:09 -0700,Unable to accept appointment updates since Supernova update,"<p>I am able to accept invitations from new appointments (""This message contains an appointment invitation"", with the regular action buttons). </p><p>But if it comes to appointment update messages, I have no action buttons. Only the message ""Diese Nachricht enthält eine Termineinladung"". </p><p>Please see the screenshots. </p><p>I've already tried with troubleshooting mode (without addons etc. <a href=""https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird#w_starting-thunderbird-in-troubleshoot-mode"" rel=""nofollow"">https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird#w_starting-thunderbird-in-troubleshoot-mode</a>), this makes no difference, the issue persists. </p><p>TB Version is: 115.1.0 (68-Bit on Windows 11) </p>",calendar;,thunderbird,calendar,en-US,,thomas116,https://support.mozilla.org/questions/1421144
1421145,2023-08-14 05:05:48 -0700,2023-08-14 05:07:24 -0700,"New network calendar event, very slow to update on calendar view","<p>Hi, </p><p>I am using a network calendar (Thunderbird build-in, no add-ons) with ""Offline support"" installed on premises (NextCloud). The calendar works perfectly, updating network calendar as needed. </p><p>When  I create a new event and press [Save and Close] button, the dialog box closes, but the event takes about 25-35 seconds to appear on the calendar. </p><p>When I delete the event it takes about 12-15 seconds to disappear from the view. </p><p>If the calendar is local (on the computer) the event appears immediately on the calendar view. </p><p>I presume that this has to do with the network update procedure. Is there a way (or an option) that would show the event immediately on the view and make the update on the background later on&nbsp;?  </p><p>My Thunderbird version is 115.1.0 (64-bit) installed on Microsoft Windows 11. </p><p>Thank you </p>",calendar;,thunderbird,calendar,en-US,,EmmanuelT,https://support.mozilla.org/questions/1421145
1421149,2023-08-14 06:29:40 -0700,2023-08-14 11:10:46 -0700,Email to text,<p>I was just speaking with clicksend about using their platform to send email to texts but they do not integrate with Mozilla.  Does anyone know of a way to send email to text messages through a platform? I look forward to the response. </p>,other;,thunderbird,other,en-US,1597582;,shawnwil,https://support.mozilla.org/questions/1421149
1421152,2023-08-14 07:04:59 -0700,2023-08-14 07:04:59 -0700,email alerts from my security camera go straight to trash?????,<p>email alerts from my security camera go straight to the Thunderbird trash????? seem to completely bypass the inbox.  if i put them into my inbox they immediately go right back into trash.  can't seem to fix this. any help appreciated. </p>,other;,thunderbird,other,en-US,,luckyeddee,https://support.mozilla.org/questions/1421152
1421154,2023-08-14 07:20:55 -0700,2023-08-14 11:00:05 -0700,"How to stop annoying ""will no longer be hosted"" uninstall alert on startup?","<p>This is a general question on TB behavior when a dev moves (or removes?) an extension from the normal <a href=""http://addons.thunderbird.net"" rel=""nofollow"">addons.thunderbird.net</a> repo to a different webspace, but immediately concerns a specific extension, ThunderbirdHTMLedit. </p><p>The author recently moved the official download location (to <a href=""http://www.betterbird.eu/addons"" rel=""nofollow"">www.betterbird.eu/addons</a>), and whether triggered by that action or some embedded code, an ultra-annoying popup now appears on each and every TB startup: </p><p>""Dear users, ThunderHTMLedit will no longer be hosted at <a href=""http://addons.thunderbird.net"" rel=""nofollow"">addons.thunderbird.net</a>. Please head to <a href=""http://www.betterbird.eu/addons/"" rel=""nofollow"">www.betterbird.eu/addons/</a> to install the new version. The extension “ThunderHTMLedit” is requesting to be uninstalled. What would you like to do?"" </p><p>The only two options are ""Keep installed"" and ""Uninstall."" There is no checkbox for ""Don't ask again,"" ""Remember this decision,"" or ""Never show this message again as long as humans walk the earth."" </p><p>So is there a way to stop such alerts that won't break other things? </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,1597549;1597551;1597579;,FFnut,https://support.mozilla.org/questions/1421154
1421155,2023-08-14 07:27:33 -0700,2023-08-14 07:52:32 -0700,Thunderbird Add-on stops parsing INBOX messages after few seconds,"<p>I have a Thunderbird Add-on that processes all messages in the INBOX. When I run it, it get through maybe a few score emails, then it stops. </p><p>What could be causing it to stop? </p><p>I suspect it stops when IMAP tries to sync. How do I debug it? </p><p>The add-on is Thundersort. </p><p>Suggestions welcome. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1597553;,skeetabomb,https://support.mozilla.org/questions/1421155
1421160,2023-08-14 08:10:13 -0700,2023-08-14 08:10:13 -0700,upgrade to 115 appears to have lost many of my POP3 messages,"<p>I did a normal update to 115 and it seems to have lost most of my POP3 messages. They're not listed in the main TB window. Nor are all of my accounts. And the messages themselves don't seem to be anywhere on my computer. I'm using file per message storage. This is a disaster, because they're automatically removed from the server when I download them. Any ideas about how I might be able to recover?  </p><p>I'd really like to go back to 112, because 115 has other bugs and is incompatible with import/export tools, which I've used successfully many times. But --allow-downgrade sends me to 78, not 112. I don't understand why a significant upgrade like this doesn't automatically provide a restore point for all of us who might need it. </p><p>Is there documentation available of the profile changes the 115 upgrade makes? Maybe I can restore a 112 compatible set of profiles by hand if I know what's been done. </p>",other;,thunderbird,other,en-US,,DentDePiranha,https://support.mozilla.org/questions/1421160
1421161,2023-08-14 08:21:57 -0700,2023-08-15 06:23:03 -0700,Jak řadit kontakty podle příjmení thunderbird 115,"<p>Jak mohu změnit řazení kontaktů podle ""příjmení"" v thunderbird 115? </p>",customize;,thunderbird,customize-controls-options-and-add-ons,cs,1597709;,abojanovsky,https://support.mozilla.org/questions/1421161
1421168,2023-08-14 09:17:06 -0700,2023-08-14 11:41:41 -0700,Do not want next message selected after deleting/archiving,"<p>Before TB115, I used a plug-in called ""Deselect on Delete"" that would result in no message being selected after a message was deleted or archived. </p><p>With 115, when I delete or archive a message, the next one on the list (or previous one if deleting the message at the bottom of the list) is highlighted and marked Read.  This causes me to skip over the message, thinking I've already read it.  Very inconvenient, can't imagine how it's not an issue to other users. </p><p>I've seen other solutions that suggest toggling F8 to hide the preview pane.  However, the next message is still selected, but not marked Read.  Upon toggling F8 again, the selected message is then marked Read, making this not an optimal solution. </p><p>I was tempted to revert back to an older version, but my profile is no longer compatible.  Hopefully there is a fix for this. </p><p>Thanks! - Robert </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1597577;1597586;1597587;,info9721,https://support.mozilla.org/questions/1421168
1421169,2023-08-14 09:30:02 -0700,2023-08-14 11:05:59 -0700,Mozilla Country of Origin,<p>Looking to see if I could receive official confirmation of Mozilla Thunderbird being a primarily U.S. product. This is for a government client that requires TAA Compliance for all new software requests. Any assistance with this would be greatly appreciated. </p>,privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1597580;,light_foot16,https://support.mozilla.org/questions/1421169
1421171,2023-08-14 09:46:36 -0700,2023-08-15 03:56:15 -0700,outgoing email attachments show sent but recipient not receiving,<p>Since Thunderbird Mozilla updated I cannot send any outgoing email with an attachment on it. It shows as sent in the sent box but recipient does not receive anything. I can send out a plain email alright without an attachment with it. I've tried and tried to rectify but still doesn't work. Why is this? </p>,other;,thunderbird,other,en-US,1597581;1597592;1597596;1597634;1597715;,kepatka,https://support.mozilla.org/questions/1421171
1421172,2023-08-14 09:48:50 -0700,2023-08-14 09:48:50 -0700,Sending with thunderbird beta,"<p>Hi , I have thunderbird beta version 117.0b3 beta.  I've noticed that it takes 15-30 seconds to send a short text only  email message without attachments.  My internet connection is about 100 for uploads. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,encanto_66,https://support.mozilla.org/questions/1421172
1421174,2023-08-14 10:18:37 -0700,2023-08-14 10:18:37 -0700,Blank From and Subject fields in email,"<p>I get an email with blank From and Subject fields once a week or so, among hundreds of normal emails. </p><p>I have T'Bird 102.14.0 (32-bit), and I turned off images about a year ago to guard against potential attacks via images.  These blank emails certainly seem like attacks. </p><p>I have tried a filter using &lt;null&gt; in the From field - no luck. </p><p>Does anybody know how I can input 'blank' as the filter field? </p><p>Thanks! </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,,DuncanRhodes,https://support.mozilla.org/questions/1421174
1421179,2023-08-14 11:12:59 -0700,2023-08-14 18:00:09 -0700,download full version installer 102.x,<p>Where does Mozilla hide the more recent  full Installers for Thunderbird&nbsp;?  </p><p>What I  need is the Mac OSX  Installer for the last full version of TB before 115.   That is version 102.14.x   I want a 'clean' version of Thundrbird 102.x for my  Macs running Mojave </p> <hr> <p>I  will not consider updating  to the 'new' version of Thunderbird 115 any time soon. I'm invoking the 6 months-5 revision rule before leaping. </p>,download-and-install_1;,thunderbird,download-install-and-migration,en-US,1597584;1597652;,Dewd,https://support.mozilla.org/questions/1421179
1421199,2023-08-14 15:07:02 -0700,2023-08-14 15:07:02 -0700,"Unable to easily access ""Description"" field of calendar event in order to click on Zoom meeting links","<p>I am having trouble accessing the ""Description"" field of calendar events, which is making it difficult to click on Zoom links in the Description of the event. It seems like there are two things that could be improved that would allow me to access the Description more easily: </p><p>1. When I mouse hover over an event in the calendar, the description field appears and I can see the zoom link. However, if I move my mouse off the event and over to the zoom link, the pop-up window with the description disappears. If this description pop-up window could stay around when I move over to it (or perhaps if one single-clicks on the event, then this pop-up window could stay around), then one could click on the zoom event.  2. When I double click on an event, I can normally see all the fields of the calendar event. However, when the ""General"" and the ""Attendees"" fields are very long, then the ""Description"" field doesn't fit within the window, and I cannot find a way to scroll down to it. If one were able to scroll on the ""event details"" window, then I would be able to access the ""Details"" field and I could click on my zoom link.  </p><p>If either (or ideally both) of the above issues have a solution, then that would solve my issue with accessing zoom links in the Description of events.  I am a new user of Thunderbird, so if there's a feature or add-on that I'm unaware of that addresses the above issues, then I would be happy to hear about it. I wasn't able to find something on my own though. If there are any more details that I could provide to help describe my issue, then please let me know.  </p><p>Thunderbird version: 115.1.0 (64-bit) macOS version: 13.4.1 (c) </p>",calendar;,thunderbird,calendar,en-US,,zachary.p.potter,https://support.mozilla.org/questions/1421199
1421208,2023-08-14 16:03:51 -0700,2023-08-14 16:03:51 -0700,Accent insensitive search,"<p>Hi, </p><p>When filtering messages, searching address books, finding events through ""Find events pane"" in calendars, the searching is case insensitive but not <strong>accent insensitive</strong>. </p><p>Some people write text without using accents or forget to use accents. Therefore, searching text in mail messages, contacts or calendars becomes very difficult (or even unusable in some cases), especially when text is written in languages that use accents like French, German or Greek. </p><p>Can you please make search accent insensitive&nbsp;? </p><p>Thank you </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,EmmanuelT,https://support.mozilla.org/questions/1421208
1421215,2023-08-14 18:19:41 -0700,2023-08-14 18:19:41 -0700,Problems trying to un-ignore a thread,"<p>Hello!  I accidentally hit 'K' with a thread selected, and so got a message at the bottom of the screen saying that replies to the thread will not be shown.  This is the same situation as in the now-archived question [[Accidentally pressed ""K"" on an email - can no longer find it|<a href=""https://support.mozilla.org/bm/questions/1380096"" rel=""nofollow"">https://support.mozilla.org/bm/questions/1380096</a>]]. </p><p>I'm now writing because I *was* able to select the option to display ignored threads described in the reply to the question above – so that I can, at least, now see the thread that I accidentally ignored without meaning to.  But I'd like to actually fix the problem and un-ignore it. </p><p>I've read the support article on <a href=""http://example.com"" rel=""nofollow"">Ignoring Threads</a>, but what that article describes – namely applying 'Ignore' to the same thread so that it toggles off to unignore the thread – isn't working.  I also tried quitting Thunderbird entirely after doing that and then reopening it, but I can still only see the thread if 'view' is set to still display ignored threads; when I remove that view instruction, the thread disappears again.   </p><p>Does anyone know if there's something else I should try?  Or is this maybe a bug in Thunderbird that needs to be fixed?  Thanks so much in advance! </p>",other;,thunderbird,other,en-US,,linegrandfather,https://support.mozilla.org/questions/1421215
1421219,2023-08-14 19:02:11 -0700,2023-08-14 19:02:11 -0700,Thunderbird sort order,"<p>Please - please help me. I ask for a sort order that puts newest email on top - simple. No groups. No thread.  Thunderbird ""Chaos"" is impossible for me to manage ... see image attached.   Please, simple sort by date. No groups, No thread, just a simple sort-by-date,,, newest (or oldest) mail on top.... Please Thank you </p>",other;,thunderbird,other,en-US,,ted31,https://support.mozilla.org/questions/1421219
1421224,2023-08-14 20:40:48 -0700,2023-08-14 20:40:48 -0700,Tbird 102 puts any message into erratic folders eg sent ->trash etc. Font abnormalities,"<p>Several months or more ago, text would either be TINY {messages TO me} or ENORMOUS {outgoing messages that I write}. I have neuromusc. issue / disease &amp; it's really hard to type and TB never did this before. I have disabled add-ons etc. many single folder repairs. I also changed layouts. I really dread getting a new installation but running this  way causes messages to disappear, etc. Thank you for any &amp; all help </p>",other;,thunderbird,other,en-US,,88tjt88,https://support.mozilla.org/questions/1421224
1421225,2023-08-14 20:49:45 -0700,2023-08-15 11:11:48 -0700,"Hello, I had read somewhere that the latest version of Thunderbird had some difficulty with Microsoft accounts. How is it working for you?","<p>I am just trying to get some feedback here. I never was able to fully get everything adjusted and migrated over from the version that I downloaded.  I had read not too long ago, that a user had updated, but they seemed to not be able to keep the same functionality and were troubleshooting some bugs with the updates. Something related to downloading and reading e-mails I believe. Please let me know how the latest release is working with Microsoft accounts. </p><p>Thank you. </p>",other;,thunderbird,other,en-US,1597734;1597762;,JoshuaCM,https://support.mozilla.org/questions/1421225
1421227,2023-08-14 21:29:18 -0700,2023-08-14 21:29:18 -0700,When I read an specific email it shows me always another email,"<p>Hi </p><p>At first I didn't see anything. If you selected View Source it was empty. From the next day another message always comes out (always the same one), which works fine on the gmail website and with mutt or emacs gnus. </p><p>It happens with another 2 messages (the same message appears in all three). The three messages I received just before by date. I've tried clearing the cache and going into troubleshoot mode, but it keeps happening. </p><p>Does someone know how to solve this problem? </p><p>Thank you </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,MySelf9785,https://support.mozilla.org/questions/1421227
1421230,2023-08-14 23:12:19 -0700,2023-08-15 12:28:08 -0700,olvasatlan üzenet kijelzése,"<p>Szeretnék segítséget kérni, hogy az új 115.1.0 verzióban, hogyan tudom az olvasatlan üzeneteket kijelezni, a postafiók fő mappájában, tehát a régi verziós kijelzést szeretném visszakapni, hogy ne kelljen a mappanézetet szétnyitni, hogy lássam a hogy van-e bejövő üzenet, avagy sem. Köszönöm. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,hu,1597767;1597768;1597771;1597775;,hordos7,https://support.mozilla.org/questions/1421230
1421232,2023-08-15 00:26:08 -0700,2023-08-15 00:26:08 -0700,two bt  email accounts ony one works?,"<p>Hi, I'm using thunderbird 115.1.0,  I installed two BT accounts, both have the same identical IMAP and STMP settings, obviously the usernames and passwords are different yet one works and the other one fails to login to server, after failing it spits out this error ""Server <a href=""http://mail.btinternet.com"" rel=""nofollow"">mail.btinternet.com</a> has disconnected. the server may have gone down or there maybe a network problem"".  I  can log into my webmail no problem..  any advise would be very much appreciated. </p><p>thank you </p>",other;,thunderbird,other,en-US,,mrchip,https://support.mozilla.org/questions/1421232
1421237,2023-08-15 02:22:51 -0700,2023-08-15 02:22:51 -0700,SMTP server timing out (smtp.office365.com) sometimes...,"<p>Hi all, </p><p>I've been experiencing an issue for the past 8 weeks after the organization have migrated to Office 365. </p><p>I've tried all the steps listed in this article, <a href=""https://support.mozilla.org/bm/kb/cannot-send-messages#w_if-this-list-doesnt-help"" rel=""nofollow"">https://support.mozilla.org/bm/kb/cannot-send-messages#w_if-this-list-...</a>, ""Cannot send messages"". Tips include removing account and adding it again, deleting SMTP password, trying both ports 587 and 465, and of course verifying my SMTP outgoing email settings multiple times. </p><p>The issue is, sometimes it works perfectly fine to send e-mails. Sometimes it doesn't - it can take up to 5-10 secs for the e-mail to be sent. </p><p>I've also tried: </p><p>1) Increasing Server Timeout Value in the Config Editor 2) Disabled Anti-virus briefly to find that the issue was still there </p><p>This is the e-mail box that is showing: <a href=""https://bilddump.se/bilder/20230815112202-84.55.121.202.png"" rel=""nofollow"">https://bilddump.se/bilder/20230815112202-84.55.121.202.png</a> </p><p>This is my Office365 SMTP settings: <a href=""https://bilddump.se/bilder/20230815112041-84.55.121.202.png"" rel=""nofollow"">https://bilddump.se/bilder/20230815112041-84.55.121.202.png</a> </p><p>Questions: </p><p>- Is anyone else experiencing issues sending e-mails with Office365 smtp settings? - Before migrating to Office365, sending e-mails was super quick. Now, it takes 2-5 secs for each e-mail to be sent. However, SOMETIMES, it sends super quick... How come?  - Does Office365 have general issues with Thunderbird? Using other e-mail clients such as Spark+ our Outlook doesn't give this issue, but I really want to use Thunderbird as it's been my go-to email client for multiple years </p><p>Hoping for a resolution... if anyone has experience with TB and Office365 having this issue, happy for any tips to try so I can start sending emails quick again. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,alexander85,https://support.mozilla.org/questions/1421237
1421238,2023-08-15 02:30:29 -0700,2023-08-15 02:30:29 -0700,tbsync functionality,<p>Hi.  Does v 115n include the functionality previously provided by the tbsync add-on? Thanks </p>,calendar;,thunderbird,calendar,en-US,,bob358,https://support.mozilla.org/questions/1421238
1421240,2023-08-15 02:38:34 -0700,2023-08-15 02:47:52 -0700,viev list,"<p>Hello, I have a problem with the “view” bar in the new version of Thunderbird 115. In new Thunderbird 115 I can't see the preview of the selected view list, the list is collapsed and there is no preview of the selected settings. </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,Marco_PL,https://support.mozilla.org/questions/1421240
1421243,2023-08-15 03:46:01 -0700,2023-08-15 03:46:01 -0700,How to reverse a subject line that is being excluded from showing in Inbox,"<p>I use iMap.  Don't know how, but an email with one subject line has now been excluded from showing in Inbox. Since I can see that email in All Mail folder, I tried to copy it from All Mail to Inbox.  But it will not show in Inbox. Because my ThunderBird account is linked to a gmail account, I found that particular email in gmail.  So I know the problem is in ThunderBird. </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,,4jpsutka,https://support.mozilla.org/questions/1421243
1421247,2023-08-15 05:04:00 -0700,2023-08-15 05:04:00 -0700,missing addressbook,<p>thunderbird 115.1.0 not seeing my address book abook.sqlite </p>,other;,thunderbird,other,en-US,,Matsui,https://support.mozilla.org/questions/1421247
1421254,2023-08-15 06:29:34 -0700,2023-08-15 08:07:04 -0700,Changing the account holder on an earthlink.net account,"<p>I have had this email address for over 25 years. Currently going through a divorce and would like to transfer this email account to my name as the account holder. I can set it up so I will pay the annual fees etc., I just don't want to have to change to a new email address in order to set up a new account. How do I go about doing this? Thanks. </p>",privacy-and-security_1;,thunderbird,privacy-and-security-settings,en-US,1597733;,revsan,https://support.mozilla.org/questions/1421254
1421255,2023-08-15 06:52:56 -0700,2023-08-15 06:52:56 -0700,I cannot open the body of the mails in Thunderbird it happened today without any warning..,<p>I need to know why the mails cannot be opened and the body of the mails cannot be read. </p>,other;,thunderbird,other,en-US,,alpozd7984,https://support.mozilla.org/questions/1421255
1421256,2023-08-15 07:14:55 -0700,2023-08-15 07:14:55 -0700,Filter on Inbox runs when clicking Spam folder,"<p>I setup a filter on IMAP account to move new mail to local folder. </p><p>If I check the IMAP spam folder, the filter automatically runs and moves the email to local folder. It runs simply by clicking on the folder without any other action. </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,,jcross2,https://support.mozilla.org/questions/1421256
1421259,2023-08-15 07:47:53 -0700,2023-08-15 07:47:53 -0700,Mensagem reenviada desconfigurada (código fonte),"<p>Prezados boa tarde! </p><p>Realizei um encaminhamento de uma mensagem de e-mail no meu Thunderbird, que estava salva em uma pasta criada por mim, e quando voltei a acessar essa mensagem dentro da pasta que eu criei, a mensagem ficou toda desconfigurada como se somente o código fonte estivesse se apresentando, tentei apertar o botão de código fonte e uma nova tela se abriu apresentando o mesmo conteúdo em formato de código fonte. Minha pergunta seria: Como faço para recuperar o conteúdo original da mensagem desse e-mail? </p>",other;,thunderbird,other,pt-BR,,fjagarcia1981,https://support.mozilla.org/questions/1421259
1421263,2023-08-15 08:55:30 -0700,2023-08-15 08:55:30 -0700,Unable to send messages with Proton Bridge,"<p>Hello, </p><p>I can no longer send messages using Proton Bridge, I always get this message: </p><p>Message sending failed. An error occurred while sending mail. The mail server replied: Error: transaction failed, blame it on the weather: failed to parse message: failed to collect attachments: mime: invalid media parameter. Please check the message and try again. </p><p>I'm using Thunderbird 115.1.1 or later (latest beta version) under Fedora Linux. </p><p>Does anyone else have the same problem? </p><p>Thanks Andrea </p>",other;,thunderbird,other,it,,andrea.pastore,https://support.mozilla.org/questions/1421263
1421264,2023-08-15 09:12:14 -0700,2023-08-15 10:14:09 -0700,creating a new email address on Thunderbird,"<p>How can I successfully change the spelling of an email address, without continually getting the popups giving reasons it doesn't work? </p>",other;,thunderbird,other,en-US,1597758;,susyo,https://support.mozilla.org/questions/1421264
1421265,2023-08-15 09:16:07 -0700,2023-08-15 09:59:07 -0700,Installed to later version of Thunderbird; now its authentication with RoadRunner Email fails.,"<p>Was using a version in the 90's, then updated Thunderbird to 102.14.0.   I can open Thunderbird, but I can no longer access my RoadRunner Email.  </p><pre>I get the error message ""The server does not support the selected authentication method. Please change the 'Authentication method' ""  Nothing in the updated versions PW settings seems to have changed.   </pre> <p>I even verified I could access my RR Email directly online with Firefox.  T-Bird has the *same exact PW* listed in my Firefox, so then I edited it to the same, just to see if a subsequent PW updating would be consistent with the T-Bird update.   </p><p>Please help, otherwise I will have to reinstall T-Bird back to the earlier version.  This is exactly why I avoid updates. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1597747;1597753;,jhughey,https://support.mozilla.org/questions/1421265
1421266,2023-08-15 09:26:31 -0700,2023-08-15 12:54:29 -0700,Moving 32 bit TBird to a new 64 bit Windows machine,"<p>Hello, </p><p>I would like to continue using TBird on a new machine but, after reading the procedure to move it, I'm afraid I'll be stuck using the 32bit version on a 64 bit machine.  </p><p>I have multiple email accounts and one primary account with 70-80 subfolders.  </p><p>Can you help me get these accounts moved to my new machine with the same structure I'm using on the old machine? </p><p>Best, Bill Vedder </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,1597746;1597782;,TBird001,https://support.mozilla.org/questions/1421266
1421267,2023-08-15 09:29:27 -0700,2023-08-15 09:29:27 -0700,Unable to delete files and folders in new Thubnderbird version,"<p>My Trash folder is filling up with folders that won't go when I ""empty"" trash. Instead it creates a new copy ""folder(2)"" when I try to delete the folder. My trash folder is becoming a hige tree of useless folders..... I would dearly like to bring back version 102 instead of the buggy ""Supernova"" with its ugly interface..... </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,jwbottawa,https://support.mozilla.org/questions/1421267
1421270,2023-08-15 10:30:13 -0700,2023-08-15 13:26:10 -0700,Backup on iCloud,<p>How can I backup my Thunderbird profile on Apple's iCloud.  If I move the profile file onto my desktop it will no longer be found in its correct position by Thunderbird.  What do I do? </p>,other;,thunderbird,other,en-US,1597783;1597785;,danjantzen,https://support.mozilla.org/questions/1421270
1421272,2023-08-15 11:16:24 -0700,2023-08-15 11:16:24 -0700,Download problem,"<p>I’ve attempted to download Thunderbird v115.1.0 for Mac, but it is stuck at “Preparing to download.” What might be my problem? </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,,watson.allen,https://support.mozilla.org/questions/1421272
1421275,2023-08-15 12:07:48 -0700,2023-08-15 16:39:58 -0700,all mail folder keeps reloading deleted emails,<p>allmail folder keep reinstalling deleted messages It now has over 2300 Messages </p>,other;,thunderbird,other,en-US,1597779;1597788;1597803;1597828;,ian1936,https://support.mozilla.org/questions/1421275
1421282,2023-08-15 12:57:01 -0700,2023-08-15 12:57:01 -0700,Thunderbird cannot send mail,"<p>I am on Windows 10, using Thunderbird 102.14.0 - screenshot attached I run BitDefender for virus protection 27.0.16.86 </p><p>My primary email is with Comcast / Xfinity. I run my accounts in IMAP; Comcast SMTP settings attached.  </p><p>I am able to receive mail without issue, but I am unable to send mail. The only way I can send mail is by using Comcast's webmail interface.  I've tried compacting TBird folders, restarting TBird, changing SMTP port between 465 and 587, but when I go to send email it just hangs forever (or until I give up.) </p><p>Thank you, Cindy </p>",fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,cyager,https://support.mozilla.org/questions/1421282
1421285,2023-08-15 13:11:00 -0700,2023-08-15 13:31:52 -0700,Outgoing Server Already Exists,"<p>Hello, </p><p>This is my first time posting. </p><p>I am using Thunderbird 112.14.0 and I am trying to add AOL accounts.  I get a message that the outgoing server already exists. </p><p>A couple of weeks ago these accounts worked.  One of my wifes AOL account also stopped working. </p>",other;,thunderbird,other,en-US,1597786;,wa9ybw,https://support.mozilla.org/questions/1421285
1421288,2023-08-15 13:24:36 -0700,2023-08-15 13:24:36 -0700,Thunderbird Upgrade,"<p>I upgraded to the lastest version of Thunderbird. It was asking for my password, and then hanging when I checked remember this password, or whatever it's called. I read somewhere here that someone had the same problem and stopped checking that. That works, but I have to put my password in every time. At any rate, I came on here for help and couldn't remember the password for here. I went through the steps to change my password, and now I've lost my address book in Thunderbird. How can I get it back? If I reinstall the older version will I get it back? Or is there something else I can do? I'm wishing at this point that I hadn't upgraded. </p>",download-and-install_1;,thunderbird,download-install-and-migration,en-US,,leschke,https://support.mozilla.org/questions/1421288
1421289,2023-08-15 13:39:08 -0700,2023-08-15 15:26:04 -0700,"don't have ""trash"" capability in e mail. must delete each message individualy. did have trash caspabilty 2 months ago","<p><strong>bold text</strong>DON'T HAVE TRASH CAPABILTY ANYMORE . MUST ERASE MESSAGES INDIVIDULAY, VERY TIRESOME </p>",customize;,thunderbird,customize-controls-options-and-add-ons,en-US,1597813;,ablestudent123,https://support.mozilla.org/questions/1421289
1421291,2023-08-15 13:45:41 -0700,2023-08-15 13:45:41 -0700,Most messages missing from Inbox.,"<p>Most messages missing from Inbox. Received advice to Highlight a message folder, rightclick, select properties and an option to repair is there. This process rebuilds the index for the folder. I followed this advice, but no success. What now? </p>",other;,thunderbird,other,en-US,,TomWilliams231,https://support.mozilla.org/questions/1421291
1421293,2023-08-15 14:05:08 -0700,2023-08-15 14:05:08 -0700,When awakened from PC sleep Thunderbird shows 'could not connect',"<p>With Thunderbird running, I will often put my PC in sleep mode. When I wake it up some time later, Thunderbird shows 'could not connect'.  A click on 'Get messages' then behaves normally. </p><pre>I presume that it has not given time for something to start up before sending an 'are you there' request. How can I avoid this irritant? </pre> <p>This does not happen if I go to sleep mode and then awaken in a few seconds. </p><p>Settings   Get messages at startup. </p><pre>  and       Check every 10 minutes </pre>",other;,thunderbird,other,en-US,,wrigh,https://support.mozilla.org/questions/1421293
1421295,2023-08-15 14:18:12 -0700,2023-08-15 14:18:12 -0700,Message filter doesn't work,<p>I have the latest Thunderbird update and have had to set up filters again to organise my incoming emails and junk emails. The filter has stopped working and I can't run it manually either. This was a big problem in the previous version. How do I fix this? </p>,customize;,thunderbird,customize-controls-options-and-add-ons,en-US,,sales328,https://support.mozilla.org/questions/1421295
1421296,2023-08-15 14:42:05 -0700,2023-08-15 14:42:05 -0700,"On a new hard drive, all old emails are bolded as ""unread.""","<p>My husband recently replaced the hard drive on his laptop. On Thunderbird, all his old emails--thousands of them--are bolded, as if unread.  New emails are fine. When he reads them, they unbold correctly.  Has Thunderbird permanently forgotten which of the old emails in his Inbox have been read and which have not? Is there any way to correct this aside from scrolling through them one by one and unbolding the ones he's read? Thanks! </p>",other;,thunderbird,other,en-US,,anne4,https://support.mozilla.org/questions/1421296
1421299,2023-08-15 14:58:47 -0700,2023-08-15 14:58:47 -0700,loss of all local folders - full of vital information,<p>We want to retrieve all our stored messages </p>,fix-problems;,thunderbird,fix-slowness-crashing-error-messages-and-other-problems,en-US,,gavros.ross,https://support.mozilla.org/questions/1421299