---
title: Rant on HP customer service
date: "2002-09-12T12:00:00Z"
categories:
  - links
wp_id: 1170
description: I found a long, compelling rant about HP's customer service that explores how impersonal big corporations become. It details specific bureaucratic failures, making it a curious study in poor tech support and corporate culture.
keywords: [hp, customer service, tech support, corporate culture, bureaucracy, customer experience]
---

[Rant on HP's customer service](http://www.movie-reviews.org/hp/). Long, but interesting. I read it end-to-end. It's curious, how impersonal a big company can get. [via Metafilter](http://www.metafilter.com/mefi/19901)