---
title: Americans get better service because they complain more
date: "2004-04-26T12:00:00Z"
categories:
  - links
wp_id: 846
description: I've shared an Economist article arguing that Americans receive better service because they are more willing to complain. It suggests that while Europeans suffer in silence, American vocalness forces businesses to maintain much higher standards.
keywords: [customer service, consumer behavior, the economist, cultural differences, complaints]
---

The Economist: [Americans get better service because they complain more](http://www.economist.com/business/displayStory.cfm?story_id=2615669). (subscription required)